T-Mobile Reviews

Getting a hold of a representative of any kind is few and far between. On one or more occasion I've been put on hold for more than a hour. Tmobile do better! Please hire more customer service representatives to handle difficult billing issues! I've been a customer for more than 20 yrs and am not satisfied with the service being given. At the price tmobile's charging we should be able to have someone to handle are calls. Not just go online! As some billing issues can't be changed once set.

I'll give them a two because some of their tax and the customer service inside some of the stores have been good however their actual overall as a company is why they get it too. I was with them for 6 years and my router was stolen and the gentleman at the store told me, "Don't worry about it. You're not going to have to pay for this. It was stolen. You have a police report" and then two months later these scumbags tried to forcibly remove almost $500 from my account and the moment I called and complained they suspended my account telling me my only option is to pay them and that's their policy as their policy can't be changed or waived. So they were wrong. My other option was to drop them like a hot potato on the spot. They're still not going to get the money for the router and they lose 1200 a year in business.

I had a phone ordered to the wrong location due to a glitch on their website. This location was in an entirely different state. I went to my local store, they couldn't help. Called the pickup store who also couldn't help, and then waited on hold for 2 hours and 23 minutes for the customer service agents to also not be able to help. Absolutely ridiculous.

Their customer service sucks. They’re slow and inefficient. I spent hours on the phone to adjust my services and they still canceled the wrong lines. I had to stand in line in store for more hours and they’re just so annoying and slow.

Charging me for devices I have not had with them since August. Tried sorting this with them over the phone with no success. It took me over a week and over 12 hours over the phone to get to a new provider. It was the worst week of my life. Now they are trying to charge me for devices I have not had with them since August.

Customer service is terrible - basically non-existent. I purchased the business internet service a few months ago. There are several things that don't work on the router and it appears that some things have been locked out. For some reason I don't have full administrator rights to the router so I needed to call to get that access fixed. They're asking for a PIN that I don't know and we can't figure out. I think it was setup when the system was originally purchased but I don't know if maybe they typed it in wrong or just made something up that I can't remember. Either way we can't get it and it needs to be reset. Phone service tells me I have to go into the store to get it reset.

I have T-Mobile along with my son but he has his own account. Many companies if you want to pay a bill for someone it's no problem. I called customer service and the store itself and if you aren't that person they won't allow you to pay the bill. One of the few companies that won't accept money. That's crazy. I've always had problems with T-Mobile but some of the other carriers aren't much better. But when I do find one that's more cooperative. T-Mobile will be out of my life. Can't pay my son's bill for Christmas, birthday or any other occasion. Their internet stinks also. Most of the time it just doesn't work at all. I had to return that also.

Spoke with a CSR on 12/7 to cancel my T-Mobile fiber, after several months of inconsistent speeds and outages. She assured me the service would be canceled effective 12/8, the last day of my current billing cycle and I will get a QR code to return the equipment. Called again on 12/11 and was told the account was not canceled but it would be canceled as requested on the effective date.

I am so sick and tired of my service being so poor. I am sitting at my home where I used to get great service on my phone. I was with Sprint and the service was better. Since T-Mobile took over Sprint it has gotten worse and worse. And when I drive through Nashville Tennessee, I never know when I will be able to get internet and connect to the internet or when I will not. This is not okay when you're paying top dollar for unlimited data to sit there on my phone waiting for it to try to find some type of signal from somewhere.

I was a previous customer. Changed service provider in Jan 2025. Was told by T-Mobile employee at the store all my service was cancelled so I went with competitor for service. Thought all was good. In November 2025 received an email that the monthly payment was taken from my bank account so I had to call not having that service. Come to find out they have been stealing money from my bank account for 9 months with no notifications to me or authorized so I spoke to customer service. Was told an I pad was not cancelled that the store couldn't do that. They told me they did all. If they can't do their job how am I supposed to do it? However they said I would be refunded 3 to 5 days. Waiting 10. Nothing so call again. Was told by supervisor someone didn't do something right so there you go. Don't do your job.

Don't get with T-Mobile. They are trying to charge me after I cancelled 2 months ago. Went to store. They said they settled it. Got a new bill. Idiots! Now I have to go to the store again. The worst!...

I'm a disable mother of 3 children. Been with Tmobile and assurant for 6 yrs. Slowly I noticed extra sm charges then more and more. I lost my legs 4 yrs ago and depend on 24/7 care so I need my phone lines on. I couldn't afford all the extra fees so they offered new deals but NO IT WAS FRAUD. My phones started to glitch. I been paying insurance for 4 lines for 5 yrs. Finally when I needed 1 replaced I was charge 200 extra for a cheap used phone.

T-mobile is the worst company out there. It's easy to get in but 100 times hard to get out. Their customer service is sub-par and agents don't know what they're doing. I was on a Family plan added as an authorized user but this user type really can't do anything without the account holder. Not one change can be made without the account holder. I wanted to move the line to another plan and me and the account holder had to contact customer service 9 times between us. Level of incompetence with T-mobile customer service is staggering. Nobody knows the right process and they certainly can't get it right in 1 go or 9 times in this case. The case is still not resolved, I just want to leave but they make it tough to get out.

1: They don't give a promotion for existing customers. You have to get a new line to take advantage. 2: The customer service representative sound like they just dropped a couple of velum and doesn't listen to what is being said. Could not get straight answers without jumping thru hoops. Can't the service after 5 years. Thanks for nothing.

My debit card was re-issued due to unauthorized use. T-Mobile used this 1 or 2 day lapse to cancel my autopay and increase my monthly bill by $23, and they continued charging me after I left TMobile. No one at TMobile location could help me, and TMobile rep on the phone referred me back to TMobile location. Bad customer service. I would not recommend TMobile to anyone.

What a nightmare. I was a customer for 3 months. They messed up my bill all 3 months and then shut off my phone because I didn’t get back to them fast enough. In three months I believe I have spent over 10 hours on the phone with them. I was with Verizon for over 20 years and they never shut off my phone.

T-Mobile is the worst. I bought a phone from them online, prepaid they couldn’t activate the phone. They couldn’t help me activate it. They never try in the store couldn’t activate the phone, so they just wasted my time and I had to end up returning all the product and no one never gave me no help. T-Mobile sucks. I would never choose them as a company.

DO NOT SIGN UP for the T-Mobile internet. The service is slow regardless. I signed up for 100 GB data plan, it was slow. Then I bumped up the plan to 150 GB. It was still slow. AND I was promised that I will be signed up for the unlimited data plan when its available. The internet data usage goes fast. It's not enough to use it during a full month. It's a waste of money. DO NOT SIGN UP! Read people's feedback first.

Goes out at least three times a week. Would not recommend. Plan on going back to Spectrum. More expensive but a lot more reliable. I live in the city so don't tell me about it not being good in rural areas.

I have been with T Mobile for years and recently my husband was switching to a iPhone from an Android. The service was great. We were greeted immediately and the employee was very knowledgeable. They took care of everything, and we were in and out in no time. The manager came by to see how our visit was. Very nice experience!

The service is bad and when you go in to sign in online they ask you for a code. It is sent to your cellphone but for some reason a cell phone company cannot send you the text. If it does come across it’s an hour later and expired. I will be canceling service tomorrow and going to Verizon.

T-Mobile is robbing their customers with unexplained charges, especially on devices they give out as free and one of their customer reps even had the nerve to tell me while I was checking out it was explained their site. It's nerve-breaking to see that in a difficult economy, some companies still find it okay to steal from their customers. One of their Indian reps still thought he was doing me a favor by rectifying my bill and kept saying he's going to make the devices free for me. Their customers reps, especially those from India, are actually reaping customers off and above all, they waste people's time over the phone with unpleasant conversations which has nothing to do with customers' needs.

I have had the Absolute Worst Service, Dealings, Stress, Incompetent Service Center, and loss sleep with this company. It started when I switched service from AT&T for a savings. $35 a month for home internet, $60 for unlimited phone, data, text. When I received my wifi tower, I was on the phone with the service center trying do download my phone over to T-Mobile, when my phone showed no service and did absolutely nothing. So I drive to my neighbors, she let me use her phone to contact tmobile, after approx 22 mins I finally get a rep on the phone.

T-mobile sucks. Always lying to customers over the stupidity’s things and for a few dollars. Disgusting. Always giving misinformation to customers and want to rip people off off for the smallest things. It’s beyond pathetic already.

Customer service and billing always tells you something different. They do not stand behind what was told and when you call to complain they do not call back nor research anything. I do not feel like their billing is fair.

I was suppose to be switching to T-Mobile back in August of this year. Paid for my daughter's phone and my upgrade. Was told the phones would be shipped to me. I never received the phones. Called them to get a refund because I didn't have the product. Here it is December 26th and I still haven't received my refund. They keep telling me that it would be deposited but it never is. They took my money and aren't giving it back. I will NEVER try to go to T-Mobile again.

Very angry. This company promise and don't come true. I'm sick having telemarketing with people from India that you don't understand crab. And on top they call you by name and also say that I'm being scammed.

After canceling my service with T-mobile due to no service while driving to work in the dark. I switched carriers July 6th. I called & paid my final bill July 23. Making sure I was all paid up. Fast forward to Dec 2025 I receive a bill of 18.89 with late fees totalling 62.00. They never reached out or sent a bill until Dec when they turned it over to collections. After being on the phone for 1 full hour, speaking with supervisor they finally told me they can't take a payment. I will have to wait for a collection agency to contact me. Funny thing is they found me in Dec but never sent a bill for the 18.89.. Now they can't even provide me collection agencies phone number. WORST CUSTOMER SERVICE EVER.. Do not waste your time with this company....

I went into a T-Mobile store and was told that they would pay off my AT&T phone lines if I switched; they did not. They then told me they would reimburse me if I paid them off; they did not. I then called the reimbursement team and customer care and they just passed me back-and-forth and never reimburse me on top of that because the phones were the AT&T and they were locked. I had to buy new phones with T-Mobile in order to continue cell service. This was such a scam. I wish I never switched and I’m not even saving any money which is the whole point of switching.

No. 1 cheaters T-Mobile. Don't switch to T-Mobile in your life. Looters T-Mobile. That took my unlocked device in a Trade in promotion and they have locked the new device. This is ridiculous and asking me to pay 1200$ to unlock my device . Shame on them. Switch to AT&T or Verizon instead. I have my home country eSIM need to accessed for financial app access and to get OTP. SCAMMERS T-MOBILE.

We have had quality customer service and there was a time it was not good and they made it right. We never had Billing problems. All companies have issues, if they have lemons they make it lemonade. We will never go back to Verizon.

It’s a scam. Like for real. It’s really a scam. They are stealing money from people. They claim to have promotions but they don’t actually get applied. They offer trade in value except you don’t actually get the value, they he a phone while you pay double of the your new phone costs. The iPhone 17 pro max I wanted would at the end cost me $2,200 when from Apple website the phone is only $1000. And guess what that doesn’t include the supposed credit you get for your trade on or switch services. People should really start doing the math before blindingly signing on with this company.

I have been a T Mobile Business customer for 9 years and personal for over 30 years. The last three months have been absolute sH!$ Show and disaster. I have referred countless customers and that won't be happening anymore. Am looking for a New carrier. Any help would be great.

Went to T-Mobile to save money from Verizon. Wrong move. I saved 35 bucks moving over. The cost was I lost all my pictures and chats of my beloved wife that I wanted preserved. It was a simple Samsung to Samsung.

On December 24th, Christmas Eve, I contacted T-Mobile regarding my exceptionally high bill of $130.11, which included my phone deal bills. The first customer service representative seemed inadequately trained, and I could hear a female voice in the background, suggesting a possible remote work arrangement. Given my frustration with the bill, I expressed myself emphatically, using a few profanities to emphasize my point, though not directly at the representative. However, the representative responded unprofessionally, telling me to 'get some etiquette.' Notably, his own background noise made it difficult for him to communicate effectively. I assured him that I was well-educated and professional, and after reiterating my intention to call back, he terminated the call.

Tmobile is a scam. I was told make a payment for the past due balance then I would be eligible for a payment arrangement. Lo and behold once the arrangement was set these crooks suspended service. I have my receipts. Don't do business with tmobile. I don't recommend.

They claimed that there’s no money down to upgrade your phone, yet I tried to upgrade a phone and I have to pay over $100 upfront. They claimed that it’s for taxes and upgrade fees, so on top of false advertising the money I have to pay upfront is not even going towards the new phone.

Today 23 Dec 25, I called to order a Google Pixel 10 Pro if I could get the same $749 price I was seeing listed. After three confirmations of yes, I am getting the Pixel 10 Pro, I find out that they are sending me the Google Pixel 10. After a phone call, they don't want to make it right and send me out the correct phone. They want me to refuse the current shipment and when that is received, I would get the correct order shipped out, Or they would charge my card or put on account the correct phone and ship out the correct phone. None of those are options. T-Mobile you messed this order up, you should be sending out the correct phone right now and having me send back the incorrect phone once it arrives. But no, you care less of customer service and making it right, you would rather make the customer wait for your mistakes.

I switched to TMOBILE in July and I was promised that they would give us 4 iPhone 16 and a rebate for returned equipment, 4 phones $2800 in rebates so that I could pay off my balance to VERIZON. I would have never switched to TMOBILE had this not been the case. Now in December, I am being told by supervisor Mark A. and Floor manager Robert V. that the promotion cannot be stacked and that they cannot honor the promotion or do anything to fix my issue, after countless calls and emails. Wasting my time! I finally got a straight "NO." This is the worst experience I have ever had. The worst customer service experience I could ever imagine! DO NOT SWITCH OR DO BUSINESS WITH TMOBILE

T-mobile sucks!!! My account was in arrears by 1-1/2 months and, although I spoke with a rep and told them I wouldn’t get paid on time but a couple of days late…the day after my payment was due…and she said they would hold it until close of business that day, they shut my phone off the morning the payment was due instead of the day after like the rep said. Then when it was paid in full they canceled my entire account instead of the 2 out 5 lines on my account and claimed they couldn’t give me a port out pin for my number which I’d had for over 20 years. Neither store nor phone agents could help. Each told me the other could resolve the issue multiple times. After spending hours on the phone and in stores, no one knew what happened or how to correct the issue they created. Now I’m stuck with a new number that I have to distribute to all 2000 of my contacts, most of whom are businesses, which means I have to contact each separately.

T-Mobile needs to reverse their way of doing business. This is how companies go out of business. I have had their internet for over two years with no problems, now I do, I need to get a new gateway. On Google it says I can exchange my gateway for a new one, but Joe from a T-Mobile store in Bakersfield, CA said they do not do that? I was happy with them but now I am joining all the other unhappy customers. The T-Mobile stores should be able to do everything.

I called T-Mobile to cancel my lines. But they kept the lines on for 2-3 months until I called again to ask why T-Mobile service is still available. I refused to pay for the extra months that they kept my lines on after I asked for cancellation. T-Mobile put me on the collection and reported to the credit bureaus.

I been a customer for over 20 years service not getting better and prices I don't like with upgrade fees. We use to be able to apply to bill you can't and fees are awful. I was thinking about. The customer service is great but that's it. I think Straight Talk is better as far as plans.

I went through the Sprint break-up. Inherited T-Mobile. I had auto pay. Then T-Mobile changed their policy. Now they charge you $5.00 if you do not give them your debit card for the auto pay. WOW! Maybe I should charge them $5.00 a month for staying with them. Anything to make a buck. I'm looking a new cell provider that would appreciate my credit card auto payment on a credit card. With everything that is going up. Who needs the extra cost.

I opened a account in my name for my mother over ten years ago which was in my name. She passed away 12/16/2025. I kept her phone on until 12/22/2025 to get in touch with all of her contacts. When I called to cancel the account it was a nightmare, was on and off the phone with them several times. Kept getting disconnected due to "PC reboot" on T-Mobile end. Again this account was in my name but yet I had to go to a T-Mobile store to upload my driver's license to verify my identity. But of course while I was in the store I could not complete the cancellation, I had to come back home and call the useless number again.

T-Mobile has been deceptive with me by not being clear and honest with why my monthly charges continue to increase. They advertise that the 55+ monthly cost would not change and it did. I was told by customer service that I would have to change plans to get a comparable price. I was not told that if I did change plans that it would void my trade in credit. I was not told that the $10 credit for be a customer for 20 plus years was for only six months. The deception, poor communication, and the worst customer service that I have ever experienced speaks volumes about T-Mobile’s mission to alienate devoted customers without regard and a coldness that unrivaled to any. I have switched to Customer Cellular.

Yani at T-Mobile Jax Beach is awesome. Have been there two times in the last month, not T Mobile's fault, and she helped make everything easier than anyone usually does. She knows her stuff. Sharron M.

In a rural area, changed to them when they became available as we had issue after issue with our previous provider of 5 years. The service worked great but when fiber came to town, we switched. We were told that even though we were 4 days into the new billing cycle we could not cancel until the end of the cycle. It was like pulling teeth with rusty pliers to get that adjusted (I mean, obviously a massive corporation needs 50 bucks more than a small town resident, right), but they did finally adjust it. Now, here I am sitting on the floor of a T-mobile store (because they have 2 seats in the entire space) and am still waiting half hour later just to return equipment… Would recommend the service itself, but absolutely NOT the customer service.

The worst company to be with. Very rude unprofessional. Hang up on their client. They don't respect their consumers. After siting on hold for 1 hour. Refuse to transfer me to a supervisor. All she keep doing is apologizing but she can't help. Stupid staff.

So if was promised $300 rebate for replacing my internet modem. Lies..got 100. Got v a 40 $ screen protector and scratched and chipped in the first. Ok this isn't tempered glass because I've worked with it before. Oh no replacement plan anymore. Lies. By 3 on amazon for 10 bucks. Service is competent after waiting 1 and a half. Cell phones are crap now days so ya pay thousands for advertisers crap and junk calls and mail. We gone full circle back to the dark ages.

Criminal organizations that need to be taken to court for illegal charges and reporting people to collections companies if trying to extort money from them, that was for a 14 days trial period and I'm still trying to fight collector for $309, T-Mobile is charging me after paying almost 150$ for free trial for 14 days.

Too difficult to get a live agent. If the automated agent is unable to assist you your call is disconnected. Once you figure how to bypass the automated system and think you are on the road to starting to resolve your issue you get left on hold for 15-45+ minutes.

I have had ongoing billing and service issues with T-Mobile since February that have never been properly resolved. During a JUMP upgrade, T-Mobile lost my returned phone, yet continued charging me for it for months. Since then, I have been stuck in a constant cycle of disputing incorrect bills. I have one phone line and one Wi-Fi service, yet my bill regularly exceeds $200. My current balance shows $377.89, with $231 listed as past due, leading to repeated service interruptions—even while I’m actively speaking with customer service.

3 lines and they tried to trick me add the 4th. With 2 internet. My bills supposed to be 200$. Last month charged me 270$. This month they charged 302$. All my phone # 3006; 2554; 1908; 3733. Do not get T-Mobile.

If I could rate a 0 star I would. Service was always in and out in town, but especially when we were out in the country. My family and I switched to Verizon December of 2024 and have loved it since. Upon switching we called T-Mobile as I had to pay off my phone (s24+) and the galaxy watch I'd purchased with it to bring it with me to verizon and we asked them to cancel anything remaining on our account. We were assured that everything would be cancelled. Months and months later, they're sending us bills saying we owe $183.99 to T-Mobile. We've had to go into T-Mobile several times because they won't verify us over the phone given we "no longer technically have an account for them to verify", as the customer service line has told us. My husband has gone into the store at least 3 times with the same outcome.

If there was a -10 I will rate them as garbage. You call switch to a different provider and they continue to bill you and now they are sending it to collections. After multiple attempts to explain and being their customer for 10 years. BE careful.

DO NOT waste your time or money!, Worst customer service EVER,, Talking in circles, straight up lying,! I phones, watches, all for an additional 10$ month! BS bill went to $400. Shove it. This company needs to go away

In Costco, I switched my cell phone carrier to T-Mobile on Black Friday. I had help from Paul in the beginning. He was very patient, and it took FOREVER to lift the freeze from my credit bureaus so I could proceed. If you are going there, lift the freeze for a day before you go. I decided the next day after I got my phone to get the WIFI. I got help from Mealyn and Darryn. They are both AWESOME. Darryn answered all our questions...probably twice. Tip: if you are thinking of switching to T-Mobile, there are more incentives at the Costco kiosk: gift cards, free movie channels, etc. I'd call ahead and ask for an appointment with either Darryn, Mealyn or Paul, but they are all GREAT! They won't make you feel stupid, and you can get rid of Xfinity.

Nightmare Company! Known for flexible late payment. Beware! That’s their TRAP! They bet on a percentage of people that pay their bills late and with that, trapping them in a seemingly endless cycle of disconnect & reconnect fees. There are fees to set up promise to pay. There are fees on how you pay when you pay. To one individual, it can be an oversight, but multiply it by their customer base, and you’ve just become a living statistic caught in their huge trap! Pay your bills on time with many other companies out there that know how to do the right thing. T-Mobile doesn’t care about its people. Stay clear of this NIGHTMARE & their TRAP!

1.4 stars is very generous. NO customer service even to correct their own errors. Avoid. Check reviews. Believe them. Very sorry I gave them a chance. Total screwup. Store personnel are woefully ignorant of how to do their job, unless it is to mess up and then not try or know how to fix it.

Worst cellphone company. Charges extra charges. Tell you that there are no contract but when you try to cancel, they refused to cancel and continue to charge you. After moving all of my phones to a different company phones paid off no debt whatsoever told me that everything was paid in full and then months later they send $404.96. And then when I went to pay it so that it does not get put into my credit file it’s $440.02. I actually have the bill that they sent on December 2 paying it on December 18. Worst cellphone service and worst customer service ever.

Don’t waste your time with T-mobile! Incompetent customer service representatives that tell you deals that don’t even exist. Language barrier is a major issue with T-mobile! When you hear the representative say “no worries” or “rest assure” that’s when you need to hang up the phone and stay clear of T-mobile.

My name is Dan, stay away from the -T-Mobile store on South Willow Street in Manchester New Hampshire. -T-Mobile service is great but the personnel that work there are rude and people that are having a bad day should stay home or get a job at the morgue, so they don't have to deal with real people!

I’m very unhappy with T-Mobile, I have had nothing but nonstop issues with billing with T-Mobile. I am currently waiting on hold for a supervisor on day two now because yesterday I waited for an hour and didn’t get through to nobody. Didn’t get a call back today. I’ve been on the phone for an hour and 19 minutes, and I am still waiting to hear from a supervisor. The customer service representative that I did have proceeded to tell me and my husband to be quiet so she could tell us what it was.

I cancelled my internet service, returned equipment and was still charged for the equipment - 2 months after their warehouse had received the equipment. I have been told a) I never returned it b) it had not been scanned into their warehouse c) I sent something other than the equipment d) I missed the window of the return (cancelled end of October 2025, returned Sept 15 2025 e) I returned the wrong equipment f) I was issued 2 different boxes and returned earlier one. They've had my equipment since September 2025, charged me $400 in November and it's now the end of December and I still don't have a resolution.

Coverage in the central part of ND is POOR at best. The coverage map is misleading, calls are frequently dropped. It gets embarrassing to use and explain why your service is so bad. I will be switching carriers as soon as my contract is up, which they told me there wasn't. I can't leave till I pay off the free phone, sounds like a contract to me.

February ’24 to December ’25, I received very poor internet service with T-mobile. I called over and over again and got a variety of reasons why it was not working. Finally, they told me that T-mobile internet was not “available” at my address. They had been taking auto payments out every month but I was not getting the service. I spoke to a supervisor and told him I wanted all my money back, internet & phone since phone service is base on internet. He argued with me and when I wouldn’t take less than I full refund for their mistake, he hung up on me. Stopped their service immediately but never got any of my money returned.

Terrible customer service. These people are a joke. Bounced from one person to another in their "loyalty group". Did not deliver what was promised and my monthly bill even increased after they messed everything up. Don't go anywhere near these clowns. I would give them less than 1 star if possible.

I am a loyal customer been with T-Mobile since 2000 and now I think I had it with them. Too much unexplained charges or customer service tells you one thing and then you rcvd the bill and its charges you are not aware of, so now they cannot hero even thought I didn't know about these charges. They cannot help me so I am leaving them and going to Verizon.

All screwed up from day one. Worst customer service I have ever suffered. All their fault, they admit, but can’t/won’t fix it. Wasted hours. No email. No reference number for attempted help by phone. They don’t want a paper trail, the crooks, liars and thieves. I’m going back to Verizon. My advice-stay where you are and don’t even think about T-Moronobile.

Poorest customer service! Dealing with an issue for over a month, nobody cares to resolve the problem. Thought the phone everyone is nice, all the customer service representatives ended up giving empty promises.

I would not recommend this company to anyone! They lied about paying off my old service, I had to pay $180 for a tablet they said was free for signing up, customer service STINKS! And they had no interest in correcting anything! I still had my old service for that month. They said they would pay for and found out I had never even had their service. My phone quit making calls and I was told they were working on the lines and had to deal with it. After 4 days of no phone service I took off work and drove an hour to the closet store. I had to deal with someone on the phone because a 3rd party sold it to me.

I decided to change from Verizon to T-Mobile, but after speaking to people at the store in the Short Hills mall, I realized I would not be able to change all the phones on my plan because some of my family members live out of state. I did not proceed with the purchase, however T-Mobile went ahead and billed me anyway. After many discussions with the store manager and online services, they agreed with me and dropped all charges. Or so I thought. Two years later, I got a bill for $50 from a collection agency. I feel I have no recourse but to pay this collection agency so it doesn’t harm my credit history, but this was a complete screwup on the part of T-Mobile. Their accounting practices are dishonest.

The worst. Lied to me. Never had service this bad. Poor customer service. Would not ever recommend them. The store manager just as bad. If you like being lied to this is your party. Hope I can get another provider.

I have been an unhappy customer with T-Mobile since end of May/beginning of June 2025. It has been a poor experience from the day I picked up my phone from another T-Mobile store closer to me than the store I initially began service with. I called & asked if that was ok to do, which they said it was but when I got to the store closer to me, I was given the cold shoulder & not truly helped because he said he was not receiving commission from the purchase. Also before I signed up, I asked to be assured that I would have service at my home, as I experienced horrible service with Sprint & the coverage map showed the highest possible service. This was never the case. I have never had more than 2 bars in my residence, no matter where I am in my 3-story home. It’s always satellite, no signal, 1 bar and maybe 2 bars.

Simply the worst customer service I have ever had to deal with!!! They all have bad attitudes and when you ask to speak to someone else like a manager or something, the attitudes get worse. They openly tell you that you are lying about what the other representatives have told you only until I told them that not only they were recording. I was also did I get anything remotely close to help from them. Just a horrible horrible situation. I was tricked into buying home internet and when I tried to return it they said I could but never took it off my bill. It took a year to finally get it taken off.

My Device and my Phone are paid in full. Every time I call customer service I am told that they are writing a ticket and they are escalating. Please call back in 48-72 hrs. It's been 15 days and they have not unlocked my phone from their service. @T-moble = AT-T. They are at&t. Additionally, I was being billed for family where, even after it was cancelled through customer service. Every time I lowered my bill, a new charge would magically show up. They are crooks!

Finally decided to leave T-Mobile after how expensive they are. I was told by their customer service all I needed to do was pay the account balance then transfer the phones over to my new carrier and the account would close. Well I did that. I paid up the account in full and it showed a balance of $0. Well a month later they send me a bill in the mail for $152.77. For what?!? No phones or service? The account doesn't even exist anymore. Thanks T-Mobile. Would NEVER recommend.

I highly recommend avoiding a T-mobile service for cell phones and internet. Not only was the cell service full of dropped calls and a lack of service areas, but their tech support would also make futile attempts to "correct the signal loss for our home location" with no success. The internet service was very poor as well, even though we were clearly well within their coverage map. The final incident, when we canceled the company failed to take the final billing (auto pay) and sent us to collections 1 week after canceling, and two weeks before they provided our final billing. We also received collection calls AFTER the final billing was paid. I hope this is helpful to those who think the few dollars they may save may be value.... It is not!

Xzayvieon was great to work with! Really shows that T-Mobile cares about who they hire. He was excellent with his customer service skills and should be promoted. Great job T-Mobile. Restored my faith.

I left metro to switch to Tmobile for the free iphone and it turns out the way they did it I'm actually paying for the phone that was supposed to be free, I WOULD'VE NEVER ** SWITCHED COMPANIES. And to boot they said they can't do anything even tho it was false advertisement. THIS COMPANY ** SUCKS. Don't ever go with tmobile. I'd rather have cricket wireless than this P.O.S COMPANY.

T-Mobile is the worst company ever. It’s Christmas, I’ve been a loyal customer for over 20 YEARS, and I only have two lines (my daughter and me) plus home internet — yet my bill is almost $260 a month. If I had a family of four, my bill would actually be cheaper, which makes absolutely no sense. Because the bill became past due today, I had to put it on a payment plan — and now I can’t even upgrade my daughter’s phone for Christmas. So much for loyalty. T-Mobile clearly treats new customers better than long-term ones, and that’s honestly disgusting.

Customer Service is no Service... they changed my grandfather's plan and screwed up everything. I called several times and went into the store with no results because you are connected to the Philippines and rest assured, I will do everything to fix this and nothing, no matter what...I ask for recorded conversations for 11 months now... My Service was disconnected 4 times because my bill went up and auto pay was not going through. This is a business account with 8 lines... It's 3 decades almost using T-MOBILE and I am extremely disappointed with the new customer service, it's called NO SERVICE... STILL WAITING FOR MY ACCOUNT TO BE FIXED... No one is getting back to me to resolve this issue.

If I could put neg stars I would. I decided to switch my family from Verizon to T-Mobile to lower my bill and get the free iPhones. The T-Mobile rep that assisted me was a complete scam artists. I was told I could get 4 New iphone for free and my bill would be 190. So I began the process. He started the process by switching my # lines and then when it came to check out he requested 700$. I didn't have 700 $ to even give him.

They offered me a gift card if I had their services for 2 months. After 5 months I still had not received the gift card and they did NOT honor what I was told. I canceled services immediately! My family and friends have canceled as well.

First negative review ever. Attempting to cancel service, charged 2 extra months and they still won't confirm device is there (tracking showed it delivered a month ago). Have had at 3+ hours of phone calls, them disconnecting seemingly on purpose and still no one can confirm I canceled. Seems systematic as a way to continue charging without providing any service. You have no recourse other than sharing your experience with other. If you value your time I strongly urge you to not use them even if they're less monthly.

Terrible experience at T-Mobile. I’ve been waiting in the store for a long time and no one bothered to assist me. The employees showed no interest in helping and were not friendly at all. If you’re thinking about becoming a customer, think twice. This has been the worst experience I’ve ever had with a phone company. They do not respect customers, and their service is extremely disappointing.

Month after month same problems occur with no resolution. They provide inadequate solutions, blaming an old phone causing cross-talk when it is their phone lines. I have spent hours trying to resolve this issue with poor results being offered. Appears that T-Mobile needs additional training of their employees.

The worst experience I've ever dealt with any type of mobile network. I got lied to with my contract. Bill went up after I signed up with them. Concern dealing with bad customer service, not getting my issue handled. Also bill discrepancies

Am writing this because I don't like the way when they give out the free gifts on Tuesday, the store in Springfield TN don't have them when they have a lot of customers here. So it's not fair for the customers here not to get nothing but they want the business, but we can't get nothing on Tuesday because the company stop sending them to the store here, that's the problem I have about that.

The absolute worst customer service in the world. They have absolutely no idea what good customer service is. Shame on them. I made hundreds of phones calls. Each representative is dumber than the next.

Tmobile NEEDs to get their payment records together. I made a recent payment of over $200. Then 2 days later, I get a ROBOT warning text saying, pay before my service is disrupted. This is VERY stressing. In the meantime, I called again, spoke with a very nice, knowledgeable professional representative name Monica. She definitely helped ease the stress. She deserves a Big $$bonus. She also considered, I was a long time TMobile customer of 10 years. TMobile REALLY needs to consider their Longgg time customers especially when in need of temporary help because moments of hardship. Yes you are a big well-known company, BUT remember....ALL Customers hold-up your revenue and reputation. - "It's a hard-knock life" especially if you are Not too wealthy

They just changed their policy on replacing broken modems. It's going to take 5 days without Internet before another arrives. That's definitely a bummer. Otherwise, the service for the last 5 years has been overall good. Just really upset about having to go 5 days without.

I got Caroline, absolutely amazing. She was very patient and professional and easy to understand, unlike majority of the other calls I have had to make to T-Mobile, if I could ask for her every time I absolutely would.

I ONLY gave 1 star because I had to. They are LIARS!! It’s all about money with these liars. They tricked me into this CONTRACT. They say ain’t a CONTRACT but it is. Then once you pay your phone off, they lie and won’t unlock your phone!! They just DEMONS!!!

The are horrible. They put an extra line to my phone without my approval then charged me for it besides being on hold for a hour and longer 95% of the times I call customer care. Tmobile has been very stressful on my mental health. I really recommend no one deals with them and I will be seeking a class act lawsuit because the same thing is happening to several people and its robbery. I will never return. I have to save myself the stress from their constant mess ups.

Unprofessional customer service, the store manager of the El Cajon Second Street is very rude and unprofessional. She doesn’t earn her position at all, I don't recommend this store because of the store manager

I know that this was a perk and a freebie…But I really feel like it was unfair that individuals whom were AT WORK didn’t get a fair chance to grab a free blanket. If there were a certain number given to stores..It should have been broken up, maybe in two segments for earlier in the day and after 4/5PM to give workers that get off later a fair chance. I hope that this perk comes back around…in the same color!!!

It's always the same on Tuesdays with the giveaways; when I get to the store, the gifts are already gone, and then they tell me, "But we have great deals!" And when I tell them I have an Apple Watch, an iPad, an iPhone, and three lines of service, and that I only came for the free gift, what a pathetic company that, after being a customer for 25 years, I can't even get my free gift. Merry Christmas, T-Mobile.

We just left T-Mobile after a couple of years. I live in a highly populated part of a large city, and only occasionally would have 5G. I requested an upgrade in data only to discover after the fact that it made me ineligible for my senior discount, and they never disclosed it, and would not let me go back. Customer service is absolutely horrible, and that's when we can understand them. Different "solutions" from one agent to another, solutions that do not make sense and don't work. Deal breaker was when the old fashioned wired box for home internet could not get enough signal in my building - forget fiber!!!- and no one in customer service sounded surprised. But to change? OMG! Transfer codes that expired before new phones could possibly reach us, verification codes that expired before they made it to our in boxes. I don't have anything good to say about T Mobile.

We've had a 10 year relationship with T-Mobile, most of the time no issues pretty good/ decent service.. We moved to Scottsdale AZ 5 years ago and found that we could not get consistent service at our home. This surprised us given Scottsdale is not exactly an unpopulated, barren area and we live in a typical neighborhood of homes. After reaching out we were told "we have connection issues in your area, we know it, but it's not on our short term upgrade list".. So we add a T-Mobile booster that runs off our wifi. Better but not great and we live with it..

Brand new T Mobile customer imported three lines and added a line for a watch. Lots of contact from Splashy T Life app. Today receive enthusiastic info about a Tuesday blanket giveaway. Bright pink - granddaughter would love. None to be had anywhere. Finally found a store many miles away that had one and no certainty they would still have when I drove there. Why go out of their way to lie to me in marketing that is SUPPOSED to make me feel included and special? Gee. Welcome to T-Mobile.

1 star only because I couldn't go lower. Internet speeds are awful and inconsistent, CS is the worst I have ever dealt with. Mobile service seems OK but overall the experience is awful. I was tired of Verizon and the costs but at least the WI-Fi works well. Went back after 4 months.

Absolutely worse customer service you will ever experience. There is no customer service. I have been a customer with their mobile service on 5 devices for 19 years. The one time I call for assistance they have zero assistance. They will repeatedly tell you go to website. Even after asking for a supervisor the agents will continue to repeat over and over the same thing and tell you that the supervisors don’t have time for your call - I had to ask for a supervisor 11 times before I got to talk to someone else.

After the shut down I owed 49 dollar. I sent my regular payment and then 49 as well. I called yesterday. They showed a credit and said I was fine. Today get up they're say 40 today or shut off will be. I ask for 4 days. "No," they said. My phone is with my life alert and on fixed income. I use Chime so in 4 days my my pay will have it after the shut down and everything. They don't want to give 4 days. That messed up. Now say 64. How does 40 got to 64 in just an hour.

Do not get a phone from T-Mobile, anything happens to the phone they will not do anything to help you, they lied about my plan, said it was 78 a month with insurance, turns out the bill was 106 a month, so had to take off the insurance and the phone broke, the back of it in an otter case which they said was guaranteed to protect it and didn't. Now I'm left with no phone, they won't do anything just sell me another phone, really they should of replaced it. Pieces of **.

This company is next to criminal. I’ve had nothing but problems and scams since signing up. The guy I bought from at the store lied about the offer, which I called about when my bill didn’t match up. I was told to wait a cycle or two for it to reflect. I did and nothing changed so when I went in they said I kissed the window (by waiting as I’d been instructed) for them to honor the promotion promised and that the man I’d worked with had since been fired. I was called last March with an offer for a free phone I kept trying to refuse, but the lady urged me there were no strings and it was free. I stupidly agreed and now, since switching my number to my mom's family plan, am left paying off a phone I never wanted and was pressured into accepting because I can’t leave my business plan and keep the promotion.

Inconvenient and inconsistent. I was charged incorrectly and T-Mobile won't fix the issue. Do not use a bank to pay your bill. You may end up needing to close your bank account to stop Tmobile from changing your account if you move carriers.

I had a business Wifi router/modem rented for 2 yrs. I had to call and cancel. When I did, they convinced me to switch it to a business phone line and said the cost would change from 53$ to 83$. They ordered me a phone and shipped it to me next day. I got it, set it up and after the first month I was told I can now cancel the Wifi router/modem which I did and it was sent back. My first bill was almost 600$, 400$ of which I was expecting. But instead of one line they sold me two lines and billed me for 129.99 plus taxes!

Always extra charges for stuff, added a new $40 phone to my plan. It's now a $100 extra charge on my bill, and the way they try to explain is so bs.. Crooks. Can't wait for litigation against them crooks.

Switched from Verizon to T-MOBILE, BIG MISTAKE, T-Mobile says they will give you a 17 If you switch to their service, Which is a flat LIE. T-Mobile did give us a 16E Which is even a cheaper phone than the 16, I will be switching back to Verizon as soon as I can, NOT A HAPPY T-MOBILE CUSTOMER.

I transferred my phones to another provider. When trying to transfer my watch and tablet they told me that I had to go in store to get the transfer pin. The store said I had to call Tmobile. I called tmobile back and they said I had to go in store to get them to get the pin. They have the worst customer service and nobody knows what they are doing. And they talk to you like you are the idiot when they don't know how to do their job.

THE WORST PART IS BILLING. THEY OVERCHARGE. I had service 1 month. The fiber buffers all the time, my phone half the time won’t make a call. When I call they say I will never have to do it again. I have had to reset 3 times now. I have 1 phone and senior internet. I had a bill for $185. Plus what I paid in store.

About a month ago, I reached out to T-Mobile to inquire about switching three lines from Verizon to T-Mobile. I was interested in their mid-tier plan which was about $140 per month for 3 lines. I only really needed one new phone, but the sales person I was speaking to on the phone upsold me on three new iPhones 17s and an Apple Watch. Each device added about $10 extra per month, so I was expecting about $180 per month. However, he quoted me about $210 per month, all-in, with taxes fees, and the device payments. This is when the sales person informed me that the discounted devices were only available for their top-tier plan of $170.

#T-Mobile permanently embedded its pink bot and music into my phone. I left T-Mobile with my unlocked phone I paid for before and after I left. The T-Mobile Support claims to be helpless about removing their invasion in my phone. T-Mobile must remove this violation of privacy from my phone. I will schedule this review on every social media every day until the removal is accomplished, or I will file a class action lawsuit for T-Mobile collecting my private information with authorization.

FALSE ADVERTISEMENT! They promised me a promotion, gave me a new phone that came with this promotion then when it came to transfer numbers, I didn't qualify for it when in the beginning they said it wasn't going to be a problem. Now they are making me send the phone they gave me back, or they will charge me way more a month. Customer service keeps finger pointing blaming each other! They just lost a Customer!

The same as every other major internet provider. Poor connectivity for movie streaming. Customer service is very very difficult to deal with. Same issue from the very first day of service. Four (minimum) calls in six days to resolve the same problem and we have yet to find a solution. This is not to say they are worse than the other major providers. They have you by the short hairs and they know it.

Been a customer for 2 years. Upgraded phones and one phone came damaged from T-mobile. Now we have to pay to replace the phone using the insurance and replacement cost. T-Mobile should be covering the deductible not us. Will be switching phone providers.

I have been a T-Mobile customer for 14 years, but after my experience today, I’m seriously reconsidering that loyalty. I spent over two hours on the phone trying to upgrade to two new iPhone 17 devices, only to be met with misinformation, unnecessary transfers, and completely unprofessional behavior. I was told my account had been red-flagged for payment arrangements and for not paying my bill, which is absolutely not true. Instead of helping, I was transferred to a senior representative who tried to push multiple promotions and attempted to remove me from my grandfathered plan, even after I clearly declined. When I decided to move forward with disconnecting my devices, the representative hung up on me, then called back pretending he couldn’t hear me, saying, “If you can hear me, please call T-Mobile back.” Oddly enough, when I called back, the next representative could hear me perfectly fine.

That just won't your money, don't care if you are not satisfied. I got a phone at Walmart and then returned it the next day. I called T-Mobile and was told the account was satisfied but that was a lie. Today I got a collection letter dated letter for a bill I never got and I called them to see if this was just an oversight but no, that had me to pay the bill plus a late charge, so no more.

Had a tablet on my line and when they said it would no longer work on the network. I have now canceled the same line idk how many times over the last few years and I'm still being charged. Every time I have to call back they say they have no record of cancelation. T mobile will rob you and then blame you.

Today I visited the T-Mobile in Bryan, Tx off of 2818 and ** was such a huge help in getting us the perfect phone for the right price. He was very nice and helpful and I 100% recommend him when visiting the area.

Card was on autopay, old card expired, added new card and for some reason charge didn’t go through. No text, call or email, they just shut you off and charge $20 a line to reinstate. After being on hold for 30 minutes they have me half back.

They may have the best best 5G coverage maybe but the overall coverage has A LOT OF HOLES. You can't leave once you are a customer they just keep billing you. Waited online for customer support for over 20 minutes as mysteriously the call back function was not working. For a phone company to admit they functions don't work??? That is the message.

I had T-Mobile for 13 years. Don’t owe a bill or anything. I added a separate line for my daughter's iPod. She has her own hotspot line. I’ve been paying two separate bill her line and my line. I called to get my daughter hot spot service cancel because they said she use up 54 Gbits. Right after canceling her hotspot my cell phone started experiencing no internet and mms texting problems. Called T-Mobile customer service. Was on phone for 2 hrs. Finally got it fix only for 2 days after Dec 4th 2025 my daughter hotspot plan was supposed to be end!

They overcharged us for 6 months for a line that we requested to be removed. We switched to Boost and have tried multiple times to close the account, they claim they can’t as we have no active number.

These idiots sent the tracking information 2 days late and 2 hours after the delivery was attempted for a delivery that needs a signature. Why would you wait till after delivery instead of before so the recipient can be there and awake to pick up and sign for the phone. This is onto of sending it 4 days late.

Decided to switch carriers from T-Mobile to Spectrum. T-Mobile put a lock on my phone and I am unable to make a call now. I tried going to one store in Shelby, NC. and they called the customer service line and said they would straighten it out. I have two phones on my account and the other phone was unlocked within a few minutes. My phone however is still locked, and I get codes 146 and code 8 when trying to unlock it. Not able to call out, I try and use the T-Mobile customer service Chat line via my computer and the result is,,,, you will have to call Customer service and speak to a representative. These people are a special kind of stupid! How can I call a service rep if my phone does not work??

Don’t believe the hype, T-Mobile is not great as they say, even the supervisors don’t know what’s going on or how to assist their customers unfamiliar with their own products, just great, should not have switched.

I am a retired senior who has been a loyal customer of T-Mobile for over seven years until recently I was grandfathered in the Magenta 55 Plus Plan, paying $55pr/mo. until earlier this year my bill increased by $5, bringing my monthly bill to $60. November 15, 2025, I was looking to add one line to my account, the representative (RJ) I spoke with presented a promotion under the Essential 55 Plus Plan which included Quote "a free phone"; and I have 21 days to cancel, becuz I live in the state of Delaware I will not be charged tax, and my bill would increase to $70, but if I opt to go with Autopay I would recieve a $5, credit per each line off my bill, and my monthly bill would remain as I was currently paying $60.

T-Mobile has to be the worst company on the planet when it comes to refunds. We've been waiting for a $98 refund for over two months, and every time we call, they give us the runaround. A multinational, multi-billion dollar company is being stingy and greedy. Buyers, be very careful when making a purchase with this company. It's a headache, and you're practically guaranteed to get an ulcer.

I was with T-Mobile for over 15 years and when I finally left them because I realized they were over billing me for services and cellular phone insurance they reported me to a collection agency over a $77 bill dispute that they never called me on. I called them and asked for a final billing before I left and they tried everything to keep me. They never called me regarding the supposed bill and charged me late fees. I will never use them again. They cost me significant points on my credit report. They are a big corporate company that do do give a damn about the consumer. I had the means to pay off the dispute but what about the ones that don't. The hit on a credit report can have a serious impact to a consumer life.

I’ve been a loyal customer for 10yrs. I’m not sure what the changes are being made but it is ridiculous nowadays!! Wait time is close to 2 hours! They overcharge you! Expect for you to talk to an automated system! I’m thinking about changing my phone service!

We recently changed our service from AT&T to T-Mobile. This involved upgrading all 5 of my family's phones. The SAM's store in Jefferson City ran by Ian and Collin is amazing. Those guys know their stuff and helped us set up our phones. Highly recommend them at this location.

I recently switched my family over from AT&T to T-Mobile. Unfortunately, from the moment we began service. It has been a disaster. They assured us that we were in a great coverage area, but our calls drop constantly our phone calls break up on the regular and we are unable to use T-Mobile Wi-Fi in any consistent way in our home. It has been beyond frustrating as both my husband and I work from home. T-Mobile customer service has been terrible. I actually had an agent. Tell me that they had multiple reports of poor coverage and service in my area but there was nothing they were doing about it in the short term. I was told that in the long term, in a couple of years, there might be a solution for better coverage.

You have to fight for everything that they promised that they’re going to do to make sure they do it because I lie like dogs to you. That’s all they do. Every one of them will lie to you tell you what you wanna hear and then take it away and you end up paying for it dearly. It took me five months to get them to do what they said they were going to do when I transferred from AT&T, but with way too many calls and a lot of cussing going on I FINALLY got them to do what they told me they were going to do along with threatening to send them to the FCC, the FTC, the BBB and every other thing I could think of. And your promotions are a joke. And their “get one on us” is the biggest joke of all. Yeah they’ll pay for your phone over a 24 or 36 month. That’s not giving you a phone on them that I’m holding your money ransom for 24 months for two years… I said it was a joke and then they lie about it to top it all off.

We had been T-Mobile customers for more than five years. When we ended our service on 11/15/2025, T-Mobile customer service told us that the final bill would arrive in early December. On 12/1/2025, we received the bill by email, but it did not include a detailed invoice, and we were charged for a full month even though we only used half a month of service. The final bill clearly listed the due date as 12/21/2025.

Ridiculous! Very poor customer service, me & hubby were just trying to cancel our home internet because it's so slow and doesn't work most of the time, and they expect us to remember our pin#, they won't help or verify the account with other information, insist you to be in store to do this ..when I went to a branch today I was told "no we can't cancel in store, you have to call customer service to cancel, but, there's another branch that takes cancelations in store, so Iwas told to go to the Tehama Ridge branch", which I did..and guess what, I was told that I have to call customer service to make the cancelation as they could not cancel in store, the same story and loop I've been through in the morning...

When it comes to T Mobile I will share my experience as a customer for over 5 years. I originally was a post paid customer. Over time prices for services or additional services were becoming way too much. I mean $200 dollars plus tax a month for 4 lines was just astronomical in my eyes for services of only using 2 lines to have a supposed better deal. It became too much, Post Paid T-Mobile thought in my best interest after paying on time all the time that going to prepaid would be a better option. Which is was, the service is wonderful, don't get me wrong. When it came to customer service on the other hand they never completed closing out all the lines after they ported two numbers to Prepaid. Mind you I paid off all the bill owed on top the phones I was paying for. I'm thinking, "Great. Customer service took care of it, they gave me their word, I'm doing good on the prepaid." Wrong!

I switch to T-Mobile on Nov 5, 2025 from Xfinity, and ordered a new Iphone 17 Pro Max. The ESIM on the phone did not work, I returned it and placed order for a 2nd one. T-mobile re-called the shipment and I have to place order a 3rd one on Nov 25, 2025. I did not receive the phone until today as of Dec 3, 2025 because UPS could not locate my package. I called T-mobile and UPS everyday on this and both companies are blaming each other and did not have a solution. I am leaving T-mobile and going back to Xfinity, I highly recommend you do not switch to T-mobile from any carrier.

I'm unfortunately one of the customers that is Metronet customer that is becoming T-Mobile. Need to say I'm having technical issues with my Metronet service and Metronet is pushing it over on T-Mobile. I contact T-Mobile, they're pushing over on Metronet, they don't care about me as a customer. I doubt they care about anybody as customers because it's becoming T-Mobile now.

T-Mobile really let me down. We were not happy with the coverage and cost so finally decided to switch providers. We had four lines and canceled all the lines. Unfortunately, we eventually noticed that we were still getting a monthly charge. Upon calling customer service I was told that the “free” additional line.that T-Mobile gave us when we signed up was still active. We never asked for this line and never used it. We were charged for two months that they would not refund. This was deceptive and I would warn you to beware of these practices. In addition, I was told by the customer service supervisor that the sales reps in the stores receive incentives to offer this “free” line. Beware!

What is promised on the phone does not come through. Issues with promotions that create headaches for hours and don’t come through. Customer service reps are all too new to know what they’re doing. I was supposed to be trading in two phones and received one mail back envelope because the second phone wasn’t listed in their system. I had to spend hours on the phone and return the new phone and have yet another mailed back to me. Very inconvenient for customers at every turn.

I like T-Mobile. I mean when it was Sprint it was the best ever. Now you pay for a very expensive cellphone & when something simple happens to the cellphone for you to make a claim they make it so hard & difficult & on top of that they don't repair your brand-new cellphone. They'll give you a refurbished piece. A garbage one. You pay them for a new cellphone but they fix the cellphone issue giving you a lemon used one. How fair & great is that. My cellphone is 7 months old. Isn't charging good & I tried to get it fixed. But now I have to make a claim. Wait like 10 min after you're answering to a machine then they'll come up with will give you a refurbished one for a brand-new cellphone. That's some straight-up BS.

On June 9th, 2025 I signed up for T-Mobile cell service and ordered five cellphones through them. I was able to port two of my phones through right away. I did not have good reception (almost none) at home and at work. I called their customer service and tried a few things, but in less than 10 days I canceled my plan with 5 phones. Three were never activated. The majority of the phones were new in the box yet. I ended up going with Firstnet, since I'm a first responder and they have been decent.

T-Mobile does not give you details on what comes with your service. I tried to redeem a benefit that came with my service and I was not able to redeem it. Did not specify if you open it up to check on details of that service, they automatically started and you don’t get to use the service. Well, really be glad when my contract is at so I can change companies.

A few year back, Sprint was the absolute worst in customer service. Now a part of T-Mobile, it seems that T-Mobile has decided to follow that philosophy. Any significant change to your account requires a service "upgrade". Account inquiries can only be made through their app. Stores are closing, and if you do get someone on the phone or chat, they'll tell you to go to the app. If you've had enough and cancel the service, they bill you for the entire month regardless of when your account is closed. The network itself still delivers inconsistent performance, which is expected given that it's cheaper than their competitors. But cheap doesn't equate to value. Never using T-Mobile again.

Once again T-Mobile raises the plan rates for seniors and veterans without sending notice to customers before raising prices. Not a happy customer! This is my second go round with T-Mobile so not recommending them as a great cell provider.

I have been dealing with TMOBILE for 4 years and it’s been a rollercoaster ride. Nothing but lies from representatives. I just paid my bill on November 14, 2025 of $309 and some odd cents but on the 10th of November they took $ 283 dollars and some odd cents without my authorization and when I called them all they did was lie about it. I will be filing legal action against them. So people please do not allow them to hold your banking information because they do illegal transactions with your bank account.

I used to love T-Mobile. But not anymore. I got sold a service and did not work in the area that I lived in had to put it on roaming in order to use it. The first time I called I said they were updating their towers and that's why I had to have it on roaming and if they would give me a credit at the end of the month when my bill was due and so when I called to deal with that because my bill was still 50 something plus they gave me the runaround that it must be something in my phone that's messed up or not on or not right and gave me $20 credit and still wanted me to keep the service.

I made the mistake of agreeing to try their internet and phone service but changed my mind when Spectrum gave me a better deal. When I received the items sent I never hooked it up or activated it but rather sent it back promptly with a shipping label they provided. Problem is they now want me to pay them for two months. I notified their service center and was given the runaround. I am not going to pay them because I never used their service but they keep sending me bills. Wrote a letter to a dispute address but have heard nothing. I would never use this company after this.

For the first time over a decade I’ve been with Tmobile and it’s the worst experience I’ve ever had, customer service sucks.. No one knows what going on. Been on the phone for 3 hours just to talk to a supervisor for my bill which they double charged me. No one answers customer service phone anymore so why we stay with these companies for so long??? We get too comfortable with these multi billion dollar companies and let they keep ripping us off time and time again. No matter how hard you try you can never get a local representative on the phone who understands their job. Cheap labor with no experience.. Am done with this BS.

I had my business account with T-Mobile for over seven years, managing 10 phone lines, and I can honestly say it was the worst company I could have chosen. Throughout the years, the service quality kept declining, but the real problems started when I decided to transfer my lines to Verizon. When I initiated the switch, T-Mobile began creating charges that made no sense—fees that felt completely unfair and impossible to justify. I ended up losing a significant amount of money due to billing issues that I believe were handled very poorly. What should have been a simple transition turned into two exhausting months of trying to close the account correctly.

Before I joined the military, I was assured there would be mobile service in Alaska. Lo and behold there was no service and I had to use a fellow service member's cell phone to call T-Mobile and cancel my contract. T-Mobile took me to collections for contract termination. 0 Star service. 0 star rating. Zero. This was in 2013.

I sure hope someone buys them out. Their 5g is a lie. It might be on your screen but it doesn't work. Customer service puts on the blame on customer. They take no accountability for anything. Not sure how everyone else's store is but where I live you have a 500 man who sits on floor and helps, then you have a method head that jumps around everywhere looking like he slept in dumpster. The cell phone service sucks, the customer service sucks. It's a company that someone with big pockets is helping. It's just a terrible company. They promise you all these perks to get you locked in and then you're trapped cause you can't get help with company and you have no cell phone coverage. They don't even deserve 1 star.

I am writing to express my significant dissatisfaction regarding a recent issue with an iPhone 16 purchased last year, alongside my experience with your customer service protocols. My iPhone 16, which has been meticulously maintained without any physical damage or prior issues, suddenly ceased to function while charging. Upon contacting T-Mobile, I was advised that despite holding an active insurance policy with your company, I first needed to consult Apple directly, as the device was still within its initial warranty period. This directive, suggesting I pursue Apple for a remedy while simultaneously maintaining T-Mobile insurance for the same device, was perplexing and felt counterintuitive to the purpose of my insurance coverage.

I cancelled my service with T mobile, they then continued to charge me for a whole month, it went to collections, where I informed them in my opinion, what they are doing is fraud and theft, they then dropped the charges. **. It’s unfortunate that there is no zero star rating.

Will charge you money even after your account is closed. Will continue your billing cycle after your account is closed. Billing department will say you have no fees when canceling your account the. Send you a late bill a month later saying it’s auto generated and you will be charged late fees on your next billing cycle. How do I have a billing cycle on a closed account?

Awesome experience at Tmobile Golden Ring Philadelphia Rd. ROSSVILLE. I was met by an associate by the name of Temi. I've been dealing with Tmobile for over 15 years, and this has been like the 3rd or maybe 4th time that I had to personally go into one of there stores for service. It was on Black Friday. I was greeted by Temi and she was very patient with assisting me and my daughter. She also knew her job very well. There was no big rush with assisting us. She was friendly and very respectful. I don't want to right a book on my visit. Just know if you're lucky enough to have Temi as your salesperson, you're in good hands.

Been with Tmobile for 10 years. They charged me 90 dollars a month. More than anyone else I knew was paying, I stupidly paid it out of loyalty. Have medical bills. Begged them for help and they gave none. Heartless co.

I am writing this review for the amazing experience I had with Javin a rep with T-Mobile. He went above and beyond for me. Very sweet, very professional! Thank You Javin!! T-Mobile is lucky to have you on their team.

Tmobile are a bunch of scammers. We paid off all of our devices and had caught up on our bill. We went to switch but they are claiming we owe more money before they unlock devices. It's bull shit that companies get away with scamming the little man to put more money in their pocket.

We were being charged over 300$ a month for cell phone service at AT&T so we decided to shop around and see if we could find a provider that would be cheaper. When we went to T-Mobile they promised they could do it. We were told they would pay off the remaining balance on our AT&T phones by providing us with gift cards. We never got them. They promised free phones but instead they took the trade in value of the old phones and are applying it as a credit towards the new phones we got from them that were supposed to be free. Also our monthly bill is over 300$ and it keeps going up. When I go into the store to ask about the gift cards they promised they have no idea why we didn’t get them. One employee in the store even admitted that the guy who sold us on the service was mistaken or lied to us and we can’t talk to him cause he doesn’t work there anymore. He was promoted to manager at another location in the state.

I am a long time T Mobile customer, my phone wasn't charging and I wanted the staff to check it out, I also needed to use the restroom as I am a retirement age man who is on a medication that requires me to use the restroom frequently. The staff informed me that they had no customer restrooms and that they could not make any exceptions, even for an old man who needed to pee really bad. They never looked up to make eye contact with me, they just kept repeating that they had no restrooms for customers. Wow.

T-Mobile is now full of scam. A German company who purchased this company few years ago. They don't care anymore about customer satisfaction. This company used to be good. Now it is worthless. I did change to Mint Mobile. Happy with the service and save a lot of money.

T-Mobile has been deceptive right from the get-go. They lured me in with a lower cost than Verizon. Once I received their service. My first bill was higher than expected. When I finally got to speak to a representative, I was told it was because it was all these added cost on that I did not want so I had them removed and the bill was still a little higher than what I was quoted and then I needed to upgrade a phone. I could not do it at a T-Mobile authorized dealer so I was told I had to send the phone in.

Hey T mobile. How about when you slow my data cause I’m over 50 g y'all should lower my bill also cause I’m no longer getting unlimited service but y'all switch me to limited service how about that! Patrick’s

This company is not loyal or appreciates their customers. Started June of 2002. I been with T-MOBILE over two decades almost 24 years, now 5 lines, purchased many phones over the years paid full retail, no breaks no incentives ever, paying every monthly bill and their giving free I-phones to any hay-joe off the street but nothing for their loyal customers of over two decades? This company has not a single incentive for long-term loyal customers equal to what their offering street people or new customers. This is not right and this is why this issue should be made public. When they carelessly advertise free I-Phones on television this promotion is not available to any current customers at all.

My 9 year Sprint/T-mobile experience. Although they are very expensive compared to everyone else I stayed so long because I like constancy. Prefer to stay with one company long term. Today I go to pay my bill and I feel very uneasy about it. I have one item that I'm still making payments on. I say to myself why is this bill about $400 still? So I dig deeper… First thing that I noticed was a phone line I canceled/terminated over a year ago I’m am still getting charged for. Second thing I noticed I did a trial of the WiFi modem. I returned it over a year ago. Still getting charged for it. Third thing I noticed was an Apple Watch line that was canceled and reported stolen I’m still being charged for.

My brother went to T-mobile got a iPhone 15, he changed his mind after 20 minutes and wanted to return it. I call them “T-mobile” and they said there was going to be a fee of $75. He said “ok,“ he put a down payment of $122 for the phone when he got it, so he went up there and they charged him the $75 and then charged his taxes “on a return!” Said the screen was nonrefundable, kinda understand that, but not really, all they gave him was 9 dollars back, which is ridiculous!

They steal your money. Been with them for 5 yrs. Your prices change. Customer service flat out lies. They stole my phones that I traded in with no damages. They offed me one price then when they received it they offered me hundreds less for my galaxy 22. Then they gave me the option to return my device and I said, "Yes return it." But they kept it anyway and gave me 140. Although they offered me 800. They've been scamming me since they acquired Sprint. I will be contacting an attorney.

Just got off the phone with T-Mobile customer service. Asked that a service be removed that I thought was removed over a yr ago. CSR didn't offer any credits, etc. She asked if I was considering any upgrades in the near future. Told her I wasn't sure. She said if I had the service on that item removed I wouldn't be eligible for any new offers.

This isn’t good service if you travel outside of cities in Washington state. I had to wave down a driver in the middle of the night and use their Verizon phone to call for a tow truck. I didn’t want to give any stars but it’s mandatory to. So no stars at all. Maybe a a negative amount of stars.

Also I had to pay 125 upgrade fee and 35 activation fee per line. Horrible customer service for existing customers. Much more incentive to switch than to stay with them.

If I could give negative stars less than one, I would!! Absolute morons working in stores and customer service 611 number. I bet trained chimps could do a better job!!!! Wrong shipping address then telling me to go there to retrieve what they sent!!! Seriously!!! Wow. Morons.

Awful company. They really stink and are scam artists to the max. They ruin people's credit score even though they paid in full. And keep charging more and more money 💰. My advice is to not deal with that company ever again. They lost my business for sure.

We switched over because we thought it was a better company than Verizon. The service is better in our area for sure, but other than that, the phones do not work in stores in the area. Customer service is terrible. You cannot upgrade your phone if you have late payments, they have some kind of credit system and if you don't have good credit with them (their own personal credit system), you're not allowed to upgrade. They want you to pay thousands up front to upgrade. We need a new phone, we can't upgrade, we don't have $1,000 to put up front, it's actually a really bad company. I would not recommend them to anybody thinking about switching back.

Josh H at T-Mobile in Brentwood, TN Costco should receive employee of the year because he was beyond exceptional! I wanted to transfer my phone service from Verizon to T-Mobile. However, my cell phone was blocked by a Verizon rep to prevent me from cancelling their service or just a malicious act. I never called Verizon to say my phone lost or stolen but they locked my phone so I could not transfer my cellular service or was just a malicious act by a Verizon rep. I was finally able to transfer my service to T-Mobile after being on the phone with Verizon for a total of roughly 8-9 hours. Josh was on the phone with Verizon's for 4-5 hours and was extremely patient and professional and enabled this transfer to take place. He is a very valuable employee any employer is lucky to have represent them!

Rude. Don't speak English and hard to deal with. Liars about promotions and hang up on you. Should have stuck to ATT. Scam and click bait won't work for you. At least att will fight and make sure you are satisfied.

I was told lies by Rep Lillianna in the Myrtle Beach SC Seaboard Walmart. She told me I'd get a free phone and only had to pay 50 dollars a month. The total was actually 63.87. By the 25th of October 2025 I had to pay another 63.87. I for the phone activated in the beginning of October, I want even given a full month before I had to pay the bill. Lillianna and the head guy I supposed told me my bill will be due on November 4, well here we are again in the month of November and my bill is actually due on the 25th and is I didn't pay it my service will end. I didn't think it's fair that these reps go out lying to people in order to get a percentage of sells.

I had no complaints until my family decided to leave TMobile for another cellphone provider and I came to find out I was being billed for an additional line I never authorized or asked for since 2022. I left in May 2025 and they were sending me charges in July and August for that line. Why would I leave them and keep a line with them?? Makes no sense! Don’t know why I’m being charged anything if I left them in May and my account was paid in full. I should be asking for a refund for all the years I was charged the unauthorized line! I requested to dispute it but instead they sent me to collections. Never again! This is not how you treat a customer. I’m not the only one who’s had billing problems with them. I would rather go back to a rotary phone than to ever use TMobile again.

I was a Verizon customer and prices kept going up, the reason was (I don't know) what rep can't review your bill, or explain why it raised. Anyway, T-Mobile started getting a good reviews lately so I changed. Free phone and the store did all the work. The South Ridge Charleston WV store, ** at #636F store number. He was overqualified, smart, fast multitasker. He my number transferred from Verizon to T-Mobile and my phone apps installed everything I needed done. He did it all. I don't have patience to deal with transferring my #, all my info, pictures and files. All in one hour this guy through Black Friday sells he was able to handle the other customers and help me. Best experience by far from any store associate. I recommend ** to anyone that wants to get your business done the right way, quick and satisfied.

T-Mobile steals your money. I was promised 4 phones with 2 trade ins, but these sent me 3, I cancelled in a week, they charged me $562 and they are not agreeing to cancel the billing. I went to their office and the person at the office was very nice, he called customer service to resolve the problem, however customer service kept us on the line for over an hour and a half, refusing to credit the wrong bill. The person at the office was very surprised by the action of the customer service and said that I don’t have to pay anything and it was a mistake, the customer service insisted that I pay $311 and he will cancel the rest, he explained that they have to wait till they scan the phones I sent back before he cancel the billing and asked me to pay, I refused. Simply don’t use T-Mobile, they rob your money.

I highly don't recommend T-Mobile, they overcharge, never credit not even reimburse for overpayments and always have a sorry ass excuse as to why it's such a high price for customers to be paying. The promotions don't exist. It's their way of putting more money in the employees' pockets and scamming more money out of the customers. Be aware. Be very aware and stay away from T-Mobile. It's sad how desperate T-Mobile is not only scamming but overcharging their customers.

Be careful with what T-Mobile calls promotion. They don’t really tell you everything.. What supposed to be free for some promotion is not really free. - I opened a new account with T-Mobile for family of 4 to take advantage of the 120$/month with free 4 IPhone 17, when I get to the final step, I was told you can only get credit if you trade in your phones!!! They admitted that it was their fault to proceed with running my credit after I asked them more 4 times “confirm the phones are free”... Be careful before you switch!!

If I could give zero stars I would. Scammed into getting add on devices that are almost tripling the bill. When I look at how much they actually cost to purchase from a retailer the devices are $150 less to buy outright. So now I have to pay almost double the device costs to purchase it to end service for add ons. I was two days late to return them due to severe illness but the store wouldn't budge. I was also told I could trade in my old phone and my new phone would be free and then they denied that too. Next month I will fork over the $1100 to get out of the nightmare that is T-Mobile.

A garbage company that I have been dealing with for 9 years.. But every upgrade I'm somehow forced to stay with this company... Their employees (most of them) are idiots. Poorly trained and totally ignorant with how promotions and service plans really work.. Every time I walk out of a T-Mobile store I brace myself for the 10s of 100s of hours of my life I'm about to waste getting transferred from one representative to the next. Every time I get a new phone, somehow I'm signed up for 3 watches I didn't buy .. Anytime I'm given anything, it's never free and should expect to be charged on a monthly basis. The representatives in store will tell you something totally different than the representatives over the phone... And the difference between the two will cost you hundreds. I really hate this company and plan 2 switch ASAP - B.C. 9 years of loyalty gets you nowhere!

My phone goes on “E” three times a day and that's just when I'm home. I’ve complained to the company and all they say is “Oh well I see the towers are up idk why it's acting like that..” I don't want excuses I want service. My plan is like $200/ month and there's hidden fees and it's horrible all around. I don't know if any other companies are better but I do know I do not enjoy or respect Tmobile/sprint's service. 100/10 DO NOT recommend.

I would like to share my experience with buying a T-Mobile phone. I bought a phone back in August. The sign said it was $35 to new customers as long as they paid a service fee for the month so I paid it that month and was told that I would get my payment reimbursed before the next billing cycle by the person selling me the phone at Walmart. I came to find out that it was all a scam and they each month my bill went up $10 until the fourth month. When my bill became $160 and I found out that I was actually buying the phone and that it was all just a scam I would not go through this company.

I ported my nephew's phones from my deceased brother-in-law after paying the late bill. The kids are ours under guardianship - mom passed away 10 yrs ago. T-Mobile held the #'s for a month & asked for more money for the next month. Totally unavailable to ask questions or solve problems. They turned off the kids phones and I had to re-port - after paying again. Again - the port pin did not work and I had to get ATT to crash thru their strategic incompetence. Completely unacceptable from a money, family and business dealing standpoint. Waste of time, energy, emotion - at a time when the family needs to be able to move on quickly and gracefully. Shame on you T-Mobile, SHAME!

This one of the worst cellular company there is. They are not transparent with your bill. They tell you, "If put your payments on automatic payment we will take off 20 dollars of your bill." Completely not true. In October I put my bill in automatic payment then came Nov and they are charging me the same amount of money. No 20 dollars off. So all they do is overcharge you to the maximum.

Beware. They charged me without knowing. I feel like I got robbed! I would never recommend this company.. I got an unauthorized charge and I can’t do anything about it. I hope I don’t get additional charges. They have my credit card info. I’m scared.

Their website is horrific. Every instruction on how to print a shipping label won’t work, we have to literally drive to the store to turn in the phone because their shipping label doesn’t appear on their website. The first phone we ordered took over a week to get to us. They say to follow step-by-step instructions, but the instructions don’t work. It’s really horrible, as much money as they make off the phones you would think they could hire a freaking IT department to build a website that’s functional. It’s 2025, some companies are charging ahead with generative AI and other companies still can’t build a basic website.

T-Mobile cheated and lied on their promotion for $1000 credit with a new phone. The promotion would apply after 1-2 Billings. I believe their tricks is to hope customers forgot about it and fully charge. It has been 11 months and spoke with 3 customer representatives and 2 supervisors and nothing still happened. That’s how they treated their loyal customer over 12 yrs. I’m ready to move to a different carrier.

I wish I would have looked at reviews before doing t mobile. They don't follow through with promises in their promotions. They were supposed to pay off our mobile carrier up to 800.00, we owed 300 to close, we ended up paying off our carrier. We traded a phone, we were told we would get 600.00 in credit, we got 50.00. The customer service line is horrible and a soon as we can we will leave T Mobile.

I wouldn’t even give one star if I didn’t have to. T-Mobile was my only WiFi option where I use to live. I set up the cancellation date and returned the device June 21st. I took pictures of the box in the store where I returned it. I even have a email confirming cancellation. Months later, I am getting bills for the device stating that it wasn’t returned. I spoke with customer service in Sept and they show it was returned and will zero my account. Oct comes and more than $236 was taken out of my account. I call back. They confirm again that device is showing returned and weeks later, I finally received my refund.

We've recently transfered our service from T-Mobile to Xfinity because T-Mobile refused to give us the senior discount after being with them for several years already and being over 55. And after we've transfered, they've billed us one extra month just because they can! They have been lying to us about the billing and service provided and they've been very rude and treatning with collection for services that were not provided. This is stealing! Stay away from them!

I went to Tmobile to get a quote on a new iphone. They told me that they have to open an account under my name first so they can give me a quote based on my credit and I can close it within 14 days without plenty if I didn't like the quote. I went to Tmobile location the following week and requested to cancel the account. They asked me why and we discussed the reasons and they told me that they closed my account and no bill will be issued. 2 months later, I got a letter from collection agency saying that I owe Tmobile 71 dollars + 11 dollars late fees! If this is not a scam tell me what this is? Clearly, they don't have rules that everyone follow. If a customer service representative tells you something, it doesn't really means it will happen. That happened in October and by mid-November, it was already with the collection agency! That company is a real mess!

I have been a T-Mobile customer for many years. Only recently did I become aware that my Visa credit card provides cellular telephone protection, contingent on the cellular bill being charged to that account. Historically, I have utilized automatic bank draft for my T-Mobile bill in order to receive the company’s promotional discount of five dollars per line for accounts enrolled in AutoPay. Although customers have been able to pay their bill early with a credit card, thus earning credit card rewards and maintaining eligibility for credit card–based cell phone protection, T-Mobile will discontinue this practice beginning in November 2025. Under the revised policy, early credit card payments will no longer qualify for the AutoPay discount. Customers may still pay with a credit card, but only by forfeiting the five-dollar-per-line savings.