T-Mobile Reviews

Where do I begin? This is without a doubt the most deceptive company I have ever been with. From the local store telling me my bill would be 50$ (it was actually 90$) to the online app having no way to cancel service without going through a chatbot. The highspeed data is a joke. 150 gigs for 90$? My phone has more highspeed data. They also charge you a “reconnection” fee when you cancel service. I asked for an explanation and was told it is also a late fee. It’s funny they don’t call it a late fee. Also, nothing was late. So they are just dishonest and the internet is unusable after 1 week of normal streaming. Do yourself a favor and get Starlink or Xfinity or even ATT.

I have been a business customer for almost 5 years now. I have a grandfathered plan that offers me a good price per line. I recently called to port 4 additional line and on May 1, 2026 inquiring costs, after over 1 hour on the phone with the EXPERT, I was lied to the whole time, since the offer I was given on Friday was a complete LIE and was not available on May 2, 2026. Allegedly since I was on a grandfathered great plan there are NO PROMOTIONS AVAILABLE! That was after another 3 hours of talk time with a bigger group of liars!

I had to change my account from a family plan to a personal one and it was a long process, 2 hours long, but I didn't mind waiting because of how sweet the staff were. The woman who I was on the one with, Rayna, was so sweet and personable that it felt like chatting on the phone with a friend not just waiting. Though it was slow you can tell that they were doing their best to get things together quickly for me and I appreciate that.

T-Mobile sent me an incorrect bill after I cancelled their service due to random service availability. The refund was issued 3 months later in shape of a debit card with limited usage - meaning you can not use the refund at your choice. I am assuming you can also pay them with pre-paid debit cards with limited use - such as no cash back! In my area they stated 5G - but reality was 4LTE. So they are making false service statements - are not refunding you your money as received - limited access/usage of such! If you want to be cheated - go for it!

Jaderia H at the T-mobile store in Eatontown is awesome. She is knowledgeable, smart, personable, & a people person. If you want a great experience I recommend you stop by and talk with Jaderia for all your needs. You won’t be sorry. Diane L.

Call customer service and the girl started speaking in another language. When she moved the phone away from her face. But I know the Filipino language, and when I answered her back, she was surprised and then I hung up, and her supervisor called me right back apologizing.

T-Mobile is bad business and false advertisement. I decided to to leave T-Mobile due to the false advertisement and very high billing. So I paid the remaining balance on my Device so I can switch to a different carrier and when I did so, the new carrier could activate the new esim card. T-Mobile wouldn’t unlock the Device that they no longer own and that is paid off and that’s not through their service anymore. So when I called the support team to see what the issue was to why they wouldn’t unlock the phone. The guy told me, due to the Into the device not being used for more than 20 days, that they cannot unlock the device because it was a replacement phone and I told him that should not matter due to the device is paid off and not through their service anymore.

I had a great experience with Derris G, a Sr. Mobile Expert. He was very efficient and greeted everyone that came through the door. Very friendly and helpful!

They sold me a faulty device. I tried to get it replaced... They believe it is fair to charge you full price for a faulty device and to trade you, your new device for a used one. Here is the kicker: when a manager makes a commitment or promise to you like, "I will make sure you get a new device." Don't fall for it, the managers are liars and have no ability to do the right thing for customers. All day, T-Mobile has told me to bend over and be grateful for whatever they deem appropriate to give me. They refuse accountability for their workers, their words, promises, or commitments. I am livid right now, I am taking this to T-Mobile headquarters and the office of their President for a resolution, because apparently they don't train their staff in customer service, allow their employees to resolve issues, and if you want to get anywhere with them, going the right thing... You have to go to their headquarters or send a demand letter to their legal.

They ripped me off. I cancelled my contract, l was I was a customer for over 20 years. I cancelled my contract March 3rd and they sent me a Bill. Which I think is a bunch of crap. I will never be a customer and I'll make sure my friend and family never use, their service.

My parents canceled and switched their phones over to a different carrier but apparently they were still getting charged for lines that were not actually connected with a phone… tried disputing it with customer service but kept going in circles. They are not transparent and charge hidden fees like crazy.

I cancelled my temporary T-Mobile service in-store after two months and returned all equipment. The store confirmed cancellation and provided documentation. In my previous experiences with T-Mobile, returning equipment and closing the service were handled together without any issues. This time, I was later told that cancellation must be done separately (online or by phone), but I was never informed about this requirement at the store.

I wish I could say I wrote this review on my phone, but my two bars of 5G "fast" internet could not load a simple Google search! I cannot make texts, phone calls, load social media apps, or do anything, ANYTHING that requires internet. As many of you can relate, when you pay a company for a service, and they do not deliver on that service, you feel robbed. I pay a substantial amount to have some of the best data in America, but for some reason, it's just not there. I'm not sure what is more frustrating, not having coverage, or them telling me I have coverage, then going through the back door and shafting me whilst I try to complete school assignments. T-Mobile, please be better.

T-Mobile promises to reimburse the remaining balance on smartphones when customers switch from carriers like Verizon. In my experience, that promise was not honored. I completed every required step, submitted my final Verizon bill, and still T-Mobile refused to pay the remaining balance. I relied on this promotion when I switched, and I feel misled and cheated. Based on my experience, T-Mobile’s phone payoff offer is deceptive and should not be trusted.

I am writing this with deep frustration and shock after the traumatic experience I had at the T-Mobile store at 31 North Main St, Manahawkin, NJ. I received three official SMS confirmations stating my replacement device was ready for pickup (Order #**). When I arrived, the salesperson, **, showed a horrible attitude and was extremely rude from the start. He claimed he didn't know how to do a 'manual override' to release the phone and that only the manager could do it. ​While I was in the store, I called T-Mobile Customer Service myself. They stayed on the line with me, transferred me to Tech Support, and were ready to walk the store staff through the process step-by-step. However, the manager, **, who supposedly only works until 4:00 PM, flatly refused to help. Despite Tech Support being on the phone and ready to assist, she refused to provide the override or even talk to them.

I am currently a dissatisfied business customer! I have been wanting to add 4 additional lines to my account of 10 lines. Do you know how hard it is to get a straight answer from these people? All they do is seem to lie, over and over and over... While on the phone with a supervisor, you get disconnected, their protocol is that the supervisor is supposed to call you back, that doesn't happen? While on the phone explaining the whole story to a representative, they give you all the number with no existing plan change, you call back with all the paperwork they need and all of a sudden, you need to change the plan? What is it mobile?

I am totally dissatisfied with T-Mobile. I recently lost my phone in the lake I was fishing. I called and made my claim with Assurant, they said the phone would be there by 7 pm the next day, and they would send correspondence to the email provided. I didn't receive any emails, nor did I receive my phone. I reached out to T-Mobile, Assurant and US Cellular. I have never felt so not important. This is not the US Cellular I expect.

Just stopped into the T-Mobile store by Costco in Nampa, Seth who helped me with my questions and got everything in order, was very professional, quick, and polite. GREAT SERVICE.

I've been a T-Mobile for customer for 25 years plus and when my Samsung Galaxy flip stopped working they were absolutely no help at the store or on the phone with the customer service.

I wanna thank Jordan at the Valley View location Roanoke Virginia. Great customer service and was very helpful.

After being with T Mobile for EIGHTEEN YEARS, they have done me SO dirty, that I’ll never be returning to them or recommending them to anyone, ever again. With everything being so challenging, economically, I had to trim some bills. I decided to give Mint Mobile a try for 6 months, with plans to return to T Mobile when things stabilized. I called and canceled my 3 lines with T Mobile, porting out two of the lines and cancelling the 3rd completely. I paid off the remaining balances for the phones before porting out and canceling services.

In the beginning, all was good with just the phones. I got a portable hot spot for our camper that didn’t work so I called to cancel that number and ended up in India and as a result, they shut off all my service. Go the local store for help, waited in line only to find out they only sell phones and can’t help. Call customer service several times before I get someone who I can understand. That was fixed. I dump my ISP and go with the 5g internet service on T-Mobile. It worked fine until the past couple of months when it would be shut down for several days at a time, no only did the internet go off so did my phones. They would send a text saying it was down, BUT I had no service to receive calls, messages or emails. Moral of the story: don’t put all your devices in one basket. Currently going back to my previous ISP.

Needed to set up an ESIM. Spoke with Josh, and he helped me get everything set up. Process was smooth and easy!

Upgraded to amplified gateway and I never received any information about returning my original gateway or how to set up the new gateway. When I received the new box, no instructions, but there was a sim removal tool included, so I switched the old one into the new box. When I had an online chat with a rep about returning the old box she tried to talk me into keeping it at $30/month. It seems to me the lack of information is intentional, hoping they can bill you for both boxes. Then she told me it was impossible to switch the sims because they’re internal, but told her I just did it.

Run like you have never run before from T-Mobile. Every bad experience and negative review is absolutely warranted. I am NOT going to waste much more of my time on T-Mobile with this review. Just know that if they offered us free phones (or any of their services) for life and $100 credit every month, I would, with pleasure, refuse to the 10th degree. That free phone would turn into a $5000 bill, and the monthly credit would turn into monthly charges, and no one would know why or how to fix it. Suck every bit of your time, energy, and patience. Absolutely not!!! Some government agency needs to come in and take a hard look at T-Mobile and its business practices. They could offer to "high-speed" teleport me to paradise, and I would refuse. If you go with this company, you are begging for torture.

I signed up for a corporate account. Was a nightmare. They told me I had to get a new phone because the new one I just got from Verizon would not work. I found out later it was a lie. And what they said I would be billed was twice as much as I was quoted. I fought with them for a year and when I tried to cancel they said someone would call me back. They waited till the next billing cycle. RUN AWAY. DON'T FALL FOR THEIR SCHEMES ESPECIALLY IF YOU ARE A.COMMERCIAL ACCOUNT.

If I could give it 0 I would! It took them 2.5 hrs for me to even purchase a Hotspot then wouldn't allow me to pay outright for it. Now, since it's a Hotspot and not a phone number I can't pay the bill, set up AutoPay or anything and you can't speak to a person at all! But, they have my phone number to call and say I owe a bill it won't allow me to pay!

The worst experience ever. Customer service aren't prepare to solve any problems and internet issue all the time. Bye Tmobile.

Left Verizon because of a better deal. Never had an issue with Verizon's Hotspot. 85% of the time I try to use T-mobile Hotspot, it's extremely slow to the point of not working at all. Checked my usage and limits and haven't come even close to any limits. Doesn't matter where I am. Hotspot is atrocious. If you need a Hotspot, stay far away from T-Mobile.

I had to call about my bill and see what was going on. The girl who I talked to her name was Keirston. From the start she was nice figured everything out for me and also explained it which made things a lot easier also. I’ve talked to many people from T-Mobile and she is by far the best one I’ve talked to.

Horrible horrible horrible, minus 10, thumbs down, chaos, no straight answers, the pink everything is nauseating, the store reps and online reps don't have the same information, they couldn't help me retrieve data, when I was forced to switch over. I was forced to switch to T-Mobile which gobbled up us cellular. With us cellular I had a great prepaid plan $65 for unlimited talk, text, hotspot, and data. I'm in a rural area with no wifi access. I'm getting way less value with T-Mobile, the kid at the store told me there are no prepaid plans with a hotspot, some T-Mobile lady online told me 75$ would get me a prepaid with only 2g of hotspot, which is an exceptionally crappy offer compared to uscellular's generous plan.

Two door knocker T-mobile guys came to the shop and offered us a deal pack including 2 internet and 6 phone lines. We accepted the offer and told them we have two lines with Verizone and we have to learn details for them and move them to Tmobile. They said " OK you get the details and call us we will come and finalize the deal. They opened the account immediately and send two internet devices. Later I closed my ATT internet and started to use them. The guys lost. we could not reach them anymore. They did not answer the phone they gave to us. Either they were fired or left T-mobile. The internet was cut. I had to make hot spot from my cell phone to Cash register. Sometimes it did not work and I had trouble with processing.

Worst service provider on the planet. Was a customer for 6 years and they offered all types of discounts when I went to finally switch providers, only to charge me for an additional full billing cycle because the port occurred ONE DAY after the last cycle ended. I tried to port 3 days prior, but they didn’t release my number. Most greedy, money hungry company I’ve ever had the displeasure of working with. I will never use this place again; and I’ll be telling my family about the free Xfinity mobile line I got so they cancel their accounts as well.

DO NOT USE T MOB. T Mobile has some scummy business practices. When I switched to another carrier T mob billed me $65 saying my account was a postpaid account when I would never. Long story short I complained to the FCC and T-Mob had to refund my money....Now a month later and they send me a bill for $2.97. I have spent a week and many hrs fighting with them (I'm retired and bored and enjoy the entertainment.)

I Have T-Mobile prepaid.. For several years now. I love it. I had problem this morning with my online account. The rep Mar helped me very thoroughly. I want to thank Mar for his assistance!

I can not possibly add to the misery so accurately voiced in all of these negative reviews. On a positive note after months of sales people lying/bait switching and double talking I went to AT&T. What a wonderful experience. I will stress that you must go to a company store, not a Kiosk, BJ's etc. The staff in AT&T Company stores are professional, well trained and print out every price and service discussed. They clearly explain all details and because they are so well trained it takes a fraction of the time I spent at T-Mobile. If you are still a T-Mobile customer go to, no RUN to AT&T.

DO NOT DO IT! While their plans may be appealing they are deceptive!! They will lure you into buying new devices, I even think that they make their devices start to act up after a while including their internet and data so that one upgrades and gets into more debt with them. Three years with them now and it has been a nightmare overall... The costs out of my pockets have outweighed their so called rewards which also make it appealing but again, deceptive and do not purchase their Revvl 8 or 8 Pro.. These phones will be recalled soon like the 7.

The internet service is terrible. I got the best plans they offer and the internet service is terrible. I do not recommend. The internet service.

I wanted to recognize Jen from T-Mobile customer service for the way she handled everything. She was patient, clear, and genuinely helpful the entire time. You can tell she cares about doing the job right and making sure customers are taken care of. It’s not every day you come across someone who makes the process that smooth and stress-free. Jen really stood out, and I appreciate the effort she put in.

I haven't been with T-Mobile since September 2025, much to my surprise they turned me into a collection agency for 80$. I suggest you don't do business with them, what they did was underhanded and wrong. I made my finally payment by phone, verified that I didn't owe them anything and this just suddenly shows up on my credit report. They're a bunch of thieves taking advantage of senior citizens or trying to. Don't do business with these dishonest thieves.

Hello, I am writing to share my experience and concerns with T-Mobile, which has been quite frustrating and disappointing. Over the course of my time as a customer, I have encountered repeated issues with billing and customer service that I feel need to be addressed. To begin with, I have noticed that T-Mobile has charged me hundreds of dollars in extra fees. When I reached out to discuss these additional charges, I was met with various excuses and resistance regarding canceling lines that were added without my consent. The representatives often cited company policies as reasons for not resolving the issues, even though the lines were sold to me under misleading circumstances.

I am beyond disappointed with my experience with T-Mobile. Despite giving clear instructions to terminate specific lines on my account, they failed to follow through. Instead of closing the lines as requested, they have continued to charge me, resulting in inflated bills that do not reflect my actual usage or requests. ​It is exhausting to have to repeatedly correct a company on basic account instructions. Their lack of accountability and follow-through is unacceptable for a major carrier. If you are looking for a reliable provider that actually listens to its customers and offers better value, I highly recommend looking at Mint Mobile instead. Save yourself the headache and the extra charges.

My wife had T-Mobile for more than 10 years. Service is OK; probably on par with the other big carriers. The problems started when she switched carriers six months ago. The new carrier agent called T-Mobile, and the agent there confirmed her account was cancelled. Five months later while auditing our bank account, I noticed T-Mobile was continuing to withdraw the monthly fees via autopay. Trying to resolve this is where the real problems started. Endless phone calls with people that have limited English language skills. Just repeat the same thing over and over. Took a trip to the T-Mobile store. More endless calls. They finally said the account was cancelled. Called last night and was told no, the account is active. Talked to the bank, billing is still in place. I've sent emails to addresses the store representative gave me to escalate the issue. Crickets.

T-Mobile is the worst service I have ever used. They charge hundreds of dollars extra. They playing customers and if someone call them regarding the extra charges they got, mostly they don’t talk, if they talk then they make excuses it’s their policies. Last year I have canceled one line in July because I was using two lines. Reason I have canceled one line because I see I’m having charges more than should be. Before I have never check the details. After when I see the details it’s all fake, they charge something else and showing something else in bills.

Bad customer service from Hank, was not helpful. Been T-Mobile customer since 2014.

T-Mobile's staff would say almost anything to sell their products. I believed their promises, but within a few months, I discovered much of what I had been told was not truthful. I canceled my service with T-Mobile after only a short time. Before I left, T-Mobile offered me a “free line” if I stayed. I accepted that offer, but later canceled my service and switched to Spectrum, which turned out to be a great decision. Then T-Mobile claimed I owed $184 because, although I had canceled my service, they said I had not separately canceled the so-called free line. They sent the account to collections over charges for a “free” line. To put an end to the harassment, I paid T-Mobile to get them off my back once and for all. If this happened to me, I would have to wonder how many others have had similar experiences. The best thing I ever did was get rid of T-Mobile and switch to Spectrum.

I am getting robbed by T-Mobile. I ordered a phone online and never received it. So I cancelled the service before I ever used it, never received a phone. I called to cancel 2 days after I ordered the service but T-Mobile waited to cancel things on their end until after the required 21 days so that they could charge me. I received a bill the month later, when I called I was reassured that it was something on their end and I did not owe them any money. This happened 3 months in a row until they have now put me in collections. Even though they admit that I cancelled it 2 days later they still refuse to recall the debt. So T-Mobile is stealing my hard-earned money and forcing me to pay or have my credit screwed up over 164 dollars that I do not owe. When I called the collections agency, they apologized to me and told me that T-Mobile is doing this to a lot of people.

So... I was previously a Verizon customer. I owned my phone, tablet, and watch. I went to T-Mobile with bring my own devices... Just to get a cheaper plan. I set up T-Mobile over the phone and they were mailing me the sim cards... No sim cards came. Called T-Mobile. They said they were delivered via UPS. No picture of delivery either! They were not delivered ... Someone was there and they did not stop at house!

T-Mobile is an unscrupulous company that will RIP YOU OFF. We had service for years, they scammed us into getting two additional lines through some bs contract. Then as soon as we paid off our phones, our bill almost doubled. The internet through them was also extremely slow. When we finally realized they were overcharging us, we switched to AT&T, which has MUCH better internet and our bill was cut in half. But when we turned in our tower to T-Mobile store, they assured us that our account was closed. Yet T-Mobile kept charging us for these additional FOUR lines we were UNAWARE OF.

I had a very frustrating experience with T-Mobile’s online activation and customer service. I attempted to switch 3 phone lines through their website and paid a $30.10 activation fee. The number transfer failed—only 2 lines partially transferred and none of the phones worked. I spent over 2 hours on the phone with customer service, being transferred multiple times, and no one was able to fix the issue. I canceled the service the same day because it never worked.

Good service and prices. But when you are told you have $800 allowance on each line to switch and upgrade, it should be honored. I had to pay for all my phones through Verizon because of the lies I was told at the Jefferson City MO location on Missouri Blvd. Thank you all for the screw over. Really helped us a lot! DO NOT SWITCH UNLESS VERIFIED BY CORPORATE.

I want to highly compliment a young man by the name BECK who works out of the Riverdale, Utah, T-Mobile Store. I had a major problem with my Apple ID and my Apple password and interactions with my Apple phone and a new software program called "decipher". I needed to deliver information to my attorney, on Monday, for one of my Projects. BECK was so patience and knowledgeable and even stayed late on a Saturday night, to help me. I have been so pleased with T-Mobile and your people and products!!!! I was with Verizon for 10+ years and they never helped me like your people do!!! Please share this with Mr. BECK!!!! - He made my day!!!! I LOVE T-MOBILE (I am a professional Civil Engineer and know good people). THANK YOU.

The wifi is the worst in the country. The phone service doesn't work most of the time. I don't get most of my messages. I switched to save money. They charge twice as much as my last provider with less service. At least my phone worked with Verizon. Even the phone doesn't work.

Fairfield Iowa very misleading customer service. Was told it would cost anything exact amount and they had all 4 phones in stock. Told them I needed to go get money from bank. I came back with everything the Rep told me he needed. He then told me he made a mistake and only had 3 of the phones. They would have to order the other but he would have to do 2 separate transactions. Now he needed me to pay another 320 dollars on top of the original amount that he Quoted me. Then told me that it wasn’t his problem that I have bad credit. My credit was just fine to get my phones at Verizon the next day.

Switched from AT&T to T-mobile to be able to use satellite. Satellite was great, but normal service was horrible. In cities pretty good. Traveling it sucks. My wife's drive to and from work is about 32 miles. No signal 80% of the way with an iPhone. With android my reception was a little better. After canceling almost 2 months ago. They continued to charge me. After numerous calls and going to Tmobile store. No one could access my account. Finally called today and got to speak to a supervisor.. Supposedly I'll get my $ back in 7-10 days, but they caused account to overdraft. I'm likely going to small claims court or arbitration. We'll see. I'm basically saying T-MOBILE SUCKS. FIND ANOTHER CARRIER. I'm back with AT&T and relieved from the stress Tmobile provided.

The service is absolutely the worst bar none. Trying to port my number has taken hours of time on the phone where getting the info from Google fi was a breeze. All calls routed thru Philippines and English poor. I cannot believe they continue getting business. I regret the day I decided to try and return to T-Mobile.

Koran ** was very knowledgeable, helpful and professional when I purchased my Samsung 25 phone and later my Samsung 8 watch at the T-Mobile store at Sam's Club. He took the time to instruct, this "old lady" on how my watch works. I am grateful for his help.

I’ve had a very frustrating experience with T-Mobile over the past couple of months. Starting in early March, a representative told me that if I changed my plan to include 10 lines, I would qualify for a promotion that included four free iPhone 17 devices. Based on that information, I made changes to my account. After weeks of back-and-forth, I was recently contacted and told that I do NOT qualify for the promotion and would have to pay for the phones. This is completely different from what was originally promised.

I went into them to switch and they did nothing but lie to me and sent me to another store. They said I'd be taken care of and the prices were never even close to what they said. They just lied and they beat and switched me. Don't ever go to T-Mobile, in my opinion, they're horrible.

After canceling my T-Mobile service in October 2025 and paying the final bill in full, I believed my account closure was complete. However, in April 2026, I discovered that my account had been sent to collections. This occurred because the cancellation process was not handled thoroughly, which led T-Mobile to continue billing me for devices—including a watch and tablet—even though I had already returned the internet modem and specifically requested the account closure. Despite T-Mobile acknowledging that neither the account nor the associated items were used during this period, and all services were transferred to another carrier as of October 2025, they have refused to credit back the charges incurred from October 2025 through April 2026. As a result, I am now facing collections for services I did not use.

ABSOLUTE worst phone company I have ever had in my adult life of 20 years. Signed up in May 2024 for the $105/month plan, added some fee, came out to $112/month for the 1st year, 2nd year comes up May 2024 and from May to June 2025, it went from $112/month to $231/month. Here we are in April 2026, my bill yesterday was $33 past due, today it's at $231 (see pictures)! I have paid almost $1000 in these "late charges", no customer service personnel can tell me where they came from but every time I call they say I have "late charges from the past bill". They have been saying this since June of 2025.

I canceled my T-Mobile cell phone service on 3/10/26 after switching carriers, even though I had already paid for the entire month of March. I contacted T-Mobile via chat on the day of cancellation to request a partial refund for unused services. At first, the representative said I wouldn’t get a refund, but after I asked to file a complaint, they claimed a refund of $72.33 was initiated. After waiting over a week with no refund, I called T-Mobile. The rep told me the refund would appear in the next billing cycle (4/7/26). On that date, not only was there still no refund, but I was also billed for Apple TV services I didn’t use—despite having my own Apple TV subscription. Another rep said the refund could be issued via prepaid card or original payment, but my original card was canceled. I opted for an electronic check and provided my checking info, and was assured my balance would be taken care of.

Have home internet box I need to return. I called on two occasions and spent over an hour and a half on the phone. In both instances the salesperson did not do as promised yet they told me everything was good to go. One of the salesperson put me on hold for 26 minutes before I hung up. He never called back like he said he would if disconnected

I was currently at T-Mobile on Lake St in Aurora and had a wonderful experience with my service from Vianca V. I arrived with my notebook loaded with questions about my account passwords and plan status. She greeted Gma and with a great smile. Vianca was able to assist me and Gma in a very timely manner. Juggling between the two of us she was able to also notice that I was late on my payments a few times due to me being in and out of town. She offered and explained the T-Mobile credit card for payments, so I signed up. All issues were resolved and I walked out a very happy customer. Thank You Vianca.

Went to T-Mobile on Maughans Ave. First time there. Tyler waited on me. He was very nice and helpful. This is from a person that doesn't know much about phones! He was very patient with me. I will be going to that store for now on..T mobile on Eastern Blvd. is not good at all. Was a little busy but still took time with everyone!! Tyler will be my go to person for now on..GREAT STORE.

I tried to return to T-Mobile and had one of the most frustrating customer service experiences I’ve ever had. On April 19, I called to port in my number with a promotion. I spoke with three different representatives—none of them could help. One of them even sold me a watch without giving me the account credentials to manage it.

It used to be a good company until recently they started to make excuses to overcharge you. And for no reason extra charges were coming to me after I left them to another company. Yeah, figured.

I switched from Verizon to T-Mobile. I actually used T-Mobile before trying their Internet for my home. That was just okay, but I was tired of Verizon who is just a money greedy and don't work with you that I decided to leave Verizon and give T-Mobile a try. I am right, T-Mobile is just as bad as Verizon. They charge you like crazy and the service is really bad. My calls drop, websites take forever to come up, but they advertise as the fastest Internet service. I hope that the Attorney General will see this and file a suit against them for false advertising and charging their customers more than they should be. I will be getting rid of my wifi box and then eventually looking for new service. But what is disappointing is that a lot of these cellphone companies are all the same. They overcharge and lack decent service. Don't go to T-Mobile.

I purchase an upgrade from 14 pro to 17 pro in April 2026. I was given a $300.00 credit for turning in my 14 pro making the new phone $799.99 plus $141.12 for activation fees and tax. The $141.12 was up front to have it shipped. I received my new phone set it up and shipped my old phone back. The charge was $33.34 for 24 months to pay for the phone. I decided to pay the phone off instead of adding the $33.34 a month for two years. Fast forward I receive my bill that stated I still owed an additional $300.00 due to paying the phone in full.

I’ve been a customer of T-Mobile for some time, and I used to be very happy with their service. Unfortunately, that has changed. Lately, it has become almost impossible to communicate with customer service. I find myself wondering if I’m the only one experiencing this issue. It feels like everything is being pushed toward the T-Life app, but in my experience, the app doesn’t cover everything you actually need. Right now, I’m trying to activate an international day pass before traveling, and for the past three days I have not been able to reach a live agent by phone.

For the last 5 months T-Mobile has put another customers bill on my acct. Every month I'm on the phone for 2 hrs disputing it. They take it off. Then the next month it's on again. For 5 months now. So I canceled tmobile internet and I'm still getting bills on my old acct from another person. Tmobile is full of people who don't know about customer service. Now I have to cancel my carrier, because I can't get a new phone. I've been a loyal customer for 15yrs.

T-Mobile home Internet is probably the worst option for anybody to have. It is unpredictable. You cannot depend on it when you need it no matter how cheap it is.

Switched over to T-Mobile from US cellular buyout. Had nothing but trouble getting my phone switched over. Had to call twice to cancel auto payment. Then my bill was higher than it was supposed to be had to call again, And get it sorted out. Now I have internet dropout and my phone doesn't work properly calls don't come through.

At first it was fine but after time it started acting up. So you call customer service and of course speak to someone who doesn't speak English very well. They end up sending another tower and when that doesn't work send you an extender that costs me more money a month. It works great for a while then starts acting up and you call they somehow fix the problem and 2 days later the same thing. I think this is their way of getting you to spend more money. At one point was told I needed a new phone.

T-Mobile offers the worst service imaginable; they rob you shamelessly. I experienced this in Puerto Rico and in the U.S.—I tried to give them a second chance, and they scammed me all over again. It is the worst telecommunications company in every single aspect.

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My grandma switched to the US Cellular service for home phones a few years back. Later, she developed Alzheimer's and other health problems and takes medical transportation to leave home. My uncle and I take care of all her things now. T-Mobile bought it and ended that service. The only thing she knows how to use is home phones and we wanted her number the same. After many hours over multiple days of getting the information they and more calling them back, it turns out she would have to go to the nearest store. She'd just have to bring some ID, answer a few questions, and authorize a cell phone or email to get the pin number for the new carrier to transfer them phone number. I will never use T-Mobile again.

I spoke with a TMOBILE representative and was given a plan price. One month later bill was $20.00 more than expected, I called and they stated that their representative messed up. One month later my bill was raised once again with no solid explanation. After calling them and wasting my time for the last three months I have decided to end my twenty-year relationship with TMOBILE. They are getting too pricey and don't honor their word. I will try Xfinity the cable and internet service has been good, and the two phone lines are a fourth of the price I am currently paying TMOBILE. Battle Creek, Michigan

Worst carrier ever. I'm in a Walmart parking lot and can't connect. Again. Not rural, not suburban, urban. It happens in my house while I'm 6 feet from the wireless router. In my car, at work, at friend's houses. The good news is that the free phone (Samsung garbage) contract is over in 2 months. Then I'll say later to them. Verizon is much better, I'm going back there. T-Mobile **, and enjoys it.

Terrible service!!! Started me with a plan and changed it in a few months and now I’m stuck with the highest bill!!! Never going back!!!

If I could give zero stars I would. After being a loyal customer to T-Mobile for 15 years and progressively noticing to decline in customer service and problem-solving, I decided to finally give them the boot and switched over to AT&T, which I should’ve done many years ago. The outsourcing of calls to different countries that can hardly speak English doesn’t help when you’re trying to resolve a problem over the phone. I have spent countless hours on the phone with T-Mobile reps that could not successfully help me out. They added 5 lines to my account that I had no idea about and still trying to resolve. They have the worst customer service I’ve ever had to deal with and good luck trying to get a supervisor on the phone. 0/10 recommend! Absolute trash!!!

Bait and switch! My $45/month per line phone service I was promised at the store front, turned into $90/month per line! Been fighting my monthly bill every month for the last 6 months. While customer service is trying to apply every discount they can find, they are still not getting down to the price I was promised. I have now had to go to a lower service level and still paying more, as they are no longer applying the discounts to the higher level plan. If I wasn’t tied into the “free” (that weren’t free after the taxes and set up fees we weren’t told about) phones for the 2 year contract that comes with them, I’d be gone! Most painful phone switch I’ve ever experienced.

Started TMobile wi-fi service over 3 years ago at $55 a month due to wanting a paper bill sent. Everything went well all that time until 2 weeks ago when they shut me off for failure to pay. Went to the local store to find out why and they said that they could not pull funds from my auto pay. I asked who placed me on auto pay and they could not explain it telling me with the fees and penalties it would be $144 to turn back on. Well I said no, returned the wi-fi box, and went to Verizon. I now have the same service for my TV for $35 and month.

T-Mobile found the cheapest labor in India and employed them as their customer service representative - unmotivated and highly unprofessional. Will never recommend anyone for t-mobile... Better go with Verizon.

No ability to give a thousand negative stars? Watch your T-Mobile bill, data usage... everything. This company has stolen more money than I want to remember. GO ANYWHERE ELSE.

Worst experience ever - $70 deal turned to 140 - send broken phone, refused to honor warranty - refused return of equipment to cancel account, took 8 hours to issue transfer pin.

After being good customers for over 10 years, we had a Billing issue and a hard time straightening it out. At that point, we decided to change providers. It happened on the same day that we had paid our bill and when we called, we were assured that the difference would be reimbursed to us yet after the 15th when we contacted them they said according to the contract, they can keep the money whether you use the service or not. Skip this one folks! Xfinity has much better rates and they don’t defraud their customers.

T-Mobile warrants Consumer Affairs adding a "0" rating. Quite possibly even a negative number. The support structure of this company couldn't find their collective arse with a flashlight and a GPS! I have been trying for 4 days to get them to unlock the esim on my mother's phone so I can get her service transferred. This can't possibly be more than a 30 second key stroke exercise - yet you'd think I was asking them to split an atom. Please - do yourself a favor and avoid T-mobile at all costs - especially if you run a small business. They are definitely not small business friendly.

I canceled my T-Mobile internet service in December after moving, but I continue to receive delayed charges. Each time I’m told I’ve paid the balance in full, another small fee appears later (most recently $10.07, after already paying an additional $10 previously). The billing process after cancellation has been frustrating and unclear. I expected a clean final bill, but instead I’ve had to keep following up and making repeated payments. This has been a very disappointing experience.

This is the worse company I’ve ever been with. I’ve been a customer for twenty one years and the last five has been the worse experience ever. They lie to keep you as a customer then it’s more expensive than what they say on the phone. Customer service suck. Going in store is like working a job. You're in store hours to get your phone set up this last time. I upgraded last year in march. I was in store for a whole shift. This is unacceptable. I won’t recommend this company for my dog because that’s how they treat you.

I had such a great experience at T-Mobile, and I really have to shout out Kendarus for going above and beyond. I came in dealing with a frustrating data issue, expecting it to take forever to sort out, but he handled it so quickly and effortlessly it honestly surprised me. Not only did he fix the problem almost immediately, but he also took the time to explain what was going on in a way that actually made sense. On top of that, he ended up saving me both time and money, which is rare these days. You can tell he genuinely cares about helping people and not just rushing them out the door. If you ever need help with anything phone-related, I highly recommend stopping by and asking for him, you’ll be in really good hands.

Overcharging me for a line that’s suspended then say they fixed my bill & hadn’t. I spoken with supervisor. Something needs to be done.

T-Mobile is the absolute worst thing ever, I had signed up for their internet service, but I changed my mind and returned the equipment before the deadline and I still was charged for service for two months, called to make sure that the service was cancelled. They were still trying to charge me. So I called again and was told that the account had been closed and that they would refund me any money that was owed. Now instead of sending me the money in which they owed me they sent me a bill.

I called T-Mobile to cancel the line for me from one of my alliance however it’s supposed to be canceled for my Apple Watch. They charged me one month and they said because the balance cycle and the following month they charge me again $20. I called in and I said, "Look I canceled this line. I’m not supposed to pay for it," however I have a very bad experience with the customer service. She says, "I’m gonna give you $10 off." She thinks she want to throw up on. This is not good so T-Mobile is going to the wrong way. Looks like they get too fat and they think they are a shark but if they keep doing this, they will be just a fish. This is mine opinion I don’t care. What do you think? Be careful.

I was due for an upgrade. Received the phone after the employee supposedly switched all my contacts and information to the other phone. He did not do it at all, lost all my contacts. I was in the store for a good 45 minutes. While he was supposedly doing this. I brought over another employee and said through my Gmail account, he can easily switch over all my contacts in my account. The guy just stood there and looked at me. I thought that's what he did. Hand me the phone and didn't do a d*** thing. Don't lie to the customer if you don't know your job. You have no integrity, man from Missouri. In Michigan, three weeks and Screwed my phone up. When I contacted them, they didn't seem to give a s***. All they said is this usually this doesn't happen. They were not willing to do a d*** thing for me.

ABSOLUTELY HORRIBLE!!!! What a POS Company. They turned off my phone internet for NO REASON. 23 year customer and suddenly my plan is no good and I have to upgrade, PAY MORE & change my plan. Why? Because they got sued and are pushing all the costs on to their customers. AI sucks up everybody's time and data so customers have to bend over and take it. How about another lawsuit T-Mobile. You should be disabled and company bankrupted. What horrible people you are. Customer service in the Philippines just lies to you the entire call and says they can't reach tech support.

T Mobile took money out of my account while I was still in the store. Then they had trouble making a copy of my paper license so I couldn't get a phone. They sure took my money fast, 5 days later they haven't refunded it. Went with license today to get a phone and they want to charge another 74 bucks.

Very bad for elderly that paper pay! They change it to autopay! Not sure how they change it! No one gave them auth to change! They never received a bill so they shut off the phone. Very dangerous! DO NOT GET T MOBILE FOR YOUR LOVED ONE! Talked to three different people to finally straighten it out! Had to pay extra to get the phone turned on plus what should have been billed. They had to text a pin number to open the account just to look at it! Father does not text or know how to get the text! Had to pay by credit card instead of writing a check! They said they wouldn't charge his card in the future! If this happens we will cancel T mobile.

Updated on 04/26/2026: T-Mobile I will be seeing you all in court. Two months waiting for my money back and I've now taken 50 point hit to my credit. Thanks to you I now don't get to go buy my new truck now and I still don't have my money back. I guess $300 wasn't enough for you to give to me back so I'll be going for a ton more thank you!! I have all the evidence I need to dump you!! See you soon. Bring your check book. You're gonna need it by the time I'm done with you.

I had a business line with T-Mobile. Because of the terrible service I had a signal booster that they wanted returned they sent me a no booster for the new private line at my home and did not send me any means of sending the old one back. No label anything. After months of trying to resolve the issue and going into the store several times and talking to service specialist at the store and on the phone they continue to refuse to just accept the item back. So I filmed it that I was returning it after I was completely fed up with their intentional trying to charge me $750 for the device that they sold me the other one for $25. They ended up taking me to collections over this. I ended up paying it just because I wanted to save my credit. T-Mobile's a criminal entity against the people of the United States.

Worst experience with T-Mobile. Customer service is horrible and they never resolved my issues.

I have had account compromise the entire time. Features on my device such as wifi calling and data roaming would turn on automatically. T-Mobile informed me it was Samsung's ability to correct that. Samsung said not so. The staff selected settings on my device to automatically have my device connect to their password protected wifi when I was in the vicinity. I had just stopped by to check on why my device was malfunctioning. I was able to undo the transfer. I have no trust in the company.

Updated 04/17/2026: Well they've completely ripped me off for $385.00. Was told I'd be given credit, never happened. Been dealing with this for over a year. Now after 20+ hours of unresolved phone calls, I've told them I want to cancel service. They now have denied my claim of $385.00 and I get nothing! Do not use T mobile! They scam people in so many ways. They are liars!

10 years ago, I told them to transfer my daughter‘s line into her name. They said needed to do a three-way call give my permission and they would do it. Here we are 10 years later still in my name. I’ve only occasionally found out through the years that it was still in my name and contacted them only to have more three-way call saying it was done and it’s never done. They wanna blame my daughter. My daughter says she’s done what they’ve asked. They said they’re using my credentials, but it’s not my account then they turn around and said it’s my account, but my daughter’s an authorized user, but I’ve had no access to no knowledge of anything and still have no access to the account.

I don’t even know where to begin. My personal service with T-Mobile has been great, but my experience with their business line has been extremely frustrating. Lines were added to my account without my authorization, and I was charged for them. When I tried to resolve the issue, I was hung up on twice, and then told they couldn’t explain my bill until the next statement arrived. At this point, I’m beyond frustrated and disappointed. I honestly can’t believe the level of service I received. If you’re considering their business services, I would strongly advise you to think twice—it could save you a lot of time and stress.

On Apr. 16, 2026 I called customer service in order to resolve a payment issue with a pending payment arrangement. The representative named Blue (emp ID **) went above and beyond to assist me with the issue. There were some fees that were added to my bill that were unnecessary, I asked for a supervisor and when she could not locate one she took the initiative to look into my account and resolved the issue without having me wait any longer. This employee is an example of how customer service should be performed and handle at any level. Blue should be considered for promotion in my opinion.

After 13 years I canceled on 3/14/26. They are now charging me $201 saying the number didn't fully port over to Verizon till after 12:01am on 3/15/26 so therefore I now owe for a full month's bill even though I wasn't allowed to use the app or anything.. My new phone worked with my number on 3/14, I called to verify it was canceled. Was told I was fully paid and would even get a refund for being over paid. Definitely don't use T-Mobile. They are now trying to scam me out of a full month's bill when I was no longer a customer.

T-Mobile use to have the best customer service but now the outsourcing it's the worse customer service ever!!!! I don't have 40 minutes to stay on the phone with people who I can't understand...billing discrepancies, and unexpected fees no one can explain. They sold me a sr21 that I cannot get any messages and every other day I'm calling to reset...HORRIBLE CUSTOMER SERVICE. 😒

Poor customer service, billing discrepancies, and unexpected fees. While many users report excellent, reliable service, others express frustration with deceptive promotions and difficulties canceling services.

Switched to T Mobile. They do not send out a tech to help with problems. They say "we do not refuse to send anyone...we just don't do it." After I had an independent tech out two times and who took my phone to another town for me and it's still not fixed. She said it's up to the customer to connect to their devices. They totally lost my main email account, needs a sim card to make a call to some people, does not send emails (says sending, sending, sending then resend or delete). Does some things on phone but not on desk top and vice-versa. I am well past being an octogenarian plus handicapped. I can not move a desk to get behind it to connect wiring plus same with TV. Last thing she said was take their internet box and my phone to a store and let them work on it. Past experience told me sales stores do sales only. What made me change in the first place was t-mobile's 5 year price guarantee. Obviously not worth it.

I had to write a BBB report against this company to even get this situation resolved. It was absolutely disgusting. I spoke with Nail on March 12, 2026 to get my password changed on my account since their was an issue with. He was helpful with it. Then he told me about an upgrade that I could do on my phone at no cost to me. I would only have to pay the activation fee which was 120.00. It was for a Samsung phone. Which I was interested in so I did that day. He informed it would be in 2 to 3 days. The phone came in and it was an iPhone. I called in and spoke to him and Anna ** in the shipping department. They explained the wrong phone was shipped. They gave me a shipping label to have it sent back and they would send me back the correct phone. No phone came in.

T-mobile customer service is terrible. They made an error in not closing an account but still won’t give credit for their billing mistake. Even though they admit that the account should have been closed. They don’t care about doing the right thing, they will keep your money regardless of whether it is right or not. If they tell you something verbally, I strongly advise that you follow up to make sure it was actually completed because they will not take responsibility later.

Really bad company I was in the company for at least 15 years and omg issues and more issues.

Formal Complaint – T‑Mobile Misleading Sales Practices and Unauthorized Charges. To Whom It May Concern, I am filing a formal complaint regarding deceptive and unfair business practices by T‑Mobile in their handling of my mobile service and billing. When I entered the store, I was greeted warmly and told that T‑Mobile accepted debit cards. I specifically asked, “Do you take a debit card?” and the representative answered, “Yes, we do.” I also asked about promotions and was told that if I switched providers, I would receive a free device (the “Crack2”), which I never requested. When I asked, “Do I have to pay for this?” the representative replied, “No, this is a promotion." Three months later, I noticed my monthly bill had increased from $157 to $185.

I switched to T-Mobile from US Cellular. It has been nothing but a nightmare. When I went to the T-Mobile store, he said everything is done through the T-life app. He had me download the app. The app had many errors and never worked. I spent 3 hours in the store. I walked out with 3 new phone lines, no new phone, 2 sim cards, and no service on my cell phone. He said I would need to continue to reach out to T-Mobile by calling them. Numerous phone calls later, and 3 more visits to stores. App finally started working, but the free phone and rebate timelines were ended after 30 days. Out a lot of money. I still don't have a phone for the 3rd line. Store associates were unable to help. Still trying to deal with the representative on the phone.

I changed phone service from T-Mobile January 2026. I have received statements from them in March and April stating that I have a -$89.87 balance. I called their customer service today and was told that they needed my pin, which I gave and they say it is wrong. They don't allow access to your account after termination so I can't set a new pin. I was told after 30 days from termination they would refund the money. When I pointed out that it was more than 30 days now I was told I have to go in person to T-Mobile store to prove my identity to get my money with a Star ID. So do they refund after 30 days or not? How long do you think they would wait to demand the $89 if this were reversed. Very frustrated with the ease at which they feel entitled to keep money that isn't theirs. I gave two stars since the lady I talked to was understanding.

Customer service is awful! I just found a $400 charge on my bill. They blamed me for their worker not doing their job! He’s very rude on the phone and just hung up on me! Do not use this company!!

Been with T-Mobile 24 years and watched the customer service decline. T-Mobile is officially trash. Customer service is trash, billing is trash, a lot of their staff is trash and their ** staff is anti-** (Wykyk) and others are replaced with AI or foreign operators. Don’t let these people monopolize. They’re trash waiting to spread their filth when there is no longer competition. FYI Google deleted my whole review after I finished typing.

T-Mobile customer service, and its representatives who complete your contract with you, is unhelpful and does not disclose all information. I signed my contract back in November of 2025, and I am still dealing with incorrect charges on my phone bill, this April 2026. When I signed a contract with Sebastian from Torrance, it was under the impression that I would be getting a credit each month for the 3 phones I got with them on the Beyond Plan (meaning I will not be charged for the new phones that are under $1000). This plan is for unlimited texts and data for 3 new lines, totaling about $180 for the month. What he failed to mention are the conditions that needed to be met for this plan: I had to port in numbers, AND that there are certain companies, like Mint Mobile, that are excluded as valid port in companies. NONE of this was revealed to me, and I depended on the manager’s honesty and representation when I signed the agreement.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

Lies from day one of application with Tmobile. I was kept getting a bill one week after I paid first bill then another bill before my due date. Then another quote from the last and was never told about an increase just for increasing my plan. And was never told about any discount s such as military discount or senior citizens discount. Tmobile kept this information from me not until I kept digging into their policies. Tmobile can not be trusted and have been very disappointed about how they operate this. Corrupt organization.

I was with Sprint for several years. When Sprint was bought out by T-Mobile we stayed on. We had a good deal of luck and good service with T-Mobile until we cancelled because of ethics issues with their company policies. I paid off an apple watch and cancelled my accounts only to find out that the store did not cancel my apple watch. As a result I was billed for a month of use ($25.00) when I was already being serviced by another carrier. I called and complained only to be told that I should have cancelled the watch. So what does "Cancel my accounts mean"? Following that phone call, I thought that they cancelled the bill since I didn't use their service and the store clearly didn't cancel it even though it was clear that I wanted all accounts cancelled. Their rebuttal was that stores cannot cancel watch fees even though they can start them.

Worthless runaround 0 support. Been on phone and pc 4 hours, 4 techs and asked for supervisor to complete claim. Disconnect. Repeat. 360 coverage worthless, month repair fee worthless. Phone broke and still no claim completed. Going to att. Tmobile is worthless service.

WHAT A DISASTER! We were concerned about coverage at our semi rural home. The T-Mobile sales person encouraged us to try their "free" trial period. A T-Mobile number was uploaded to my husband's phone. The service was not good so on day 12 we went back into Costco and cancelled service. Within a month we received a bill. We went back into Costco to get the problem solved. In a couple weeks we received another bill. We assumed it was just an overlap of the billing cycle with the cancellation. But NO.

I never write reviews and if I do, they are almost always to provide praise. T-Mobile has been nothing but frustrating and impossible to work with. When I moved my son's phone over to T-Mobile the sales rep lied about everything including making up "free deals" that I was inevitably charged for and had difficulty canceling. I was also charged for services on products I didn't even own. When I finally came to my senses and tried to cancel my account, there was no way to do so because I could no longer log into my account, the rep on phone and manager it was escalated to refused to do so. I had to physically go to a store.

I have not been a happy or satisfied customer since becoming a customer with T-Mobile. My experience has been extremely frustrating and disappointing. Every representative I’ve spoken with has failed to keep their word. I was repeatedly promised that my problems and concerns would be resolved, yet nothing has actually been fixed. It feels like I’m constantly being told what I want to hear instead of seeing real action. What’s even more upsetting is how quickly T-Mobile had no issue taking my money when I purchased a product, but when it came time for a refund, the process was painfully slow. I returned the product, and it took them weeks just to scan it into their system. Now, it has been almost a month, and I still have not received my refund. This is completely unacceptable.

I called to get my bill lowered since new customers are getting my plan for $35 cheaper than I'm paying since I've been here for 6 plus years.. It's ridiculous. So the lady tries to sell me on a plan $3 cheaper. Idiots. She could have just offered me the plan I was looking at on the internet.. But they're so dumb that they think we don't know about the packages on the internet. My 8-year-old son knows this.. So instead of trying to help me lower my bill they're losing their customer.

Have the top cell plan and called the UK on WhatsApp and got hit with an additional charge for $280. Horrible customer service, will be getting away from them ASAP....

I typically don’t waste time on reviews however, this was the most asinine, ridiculous display of “customer service“. I was attempting to become a customer actually for a household of 6 needing 5 lines…. ABSOLUTELY TF NOT! I was traded off 6 times for a simple yes or no to the two-part question of, can my wife pick it up or can it be mailed‼️ Honestly, are you current customers ok? Been with my phone carrier for 11 years. Guess I’ll be staying where I am.

Negative should be an option. I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking like I was somehow in the wrong for no longer wanting to overpay for subpar service.

This is by far the worst mobile company I ever had. Terrible customer service, a T-life app that cannot fix any issues. No technical support. I gave them 1 star because I cant give 0.

I switched to T-Mobile after more than 20 years with Verizon. Let me start by saying T-Mobile's coverage is better than Verizon's in my area, especially in rural areas and the downtown area of my small town. The customer service is also better in that it's always a U.S. based person who I can understand with no trouble. I left Verizon because they kept finding ways to increase my bill every couple months. I've been happily with T-Mobile for a year and a half, and now they're doing the exact same thing. I traded in a Galaxy S21 Ultra for an S26. I took the device to the closest corporate store which was almost an hour away so that I wouldn't have any issue with it being denied (the phone was in mint condition in spite of being 5 years old). They looked it over and were impressed with the condition of the phone, and I left satisfied that everything was fine.

Worst reliability and customer service. Get ready to be put on hold for a long time! I wish I could of spent that some doing something else anything else!

T-Mobile sucks. They tried to charge me a 1000 deposit I was never informed about. I spoke with 9 supervisor General manager and district. Finally the 10th supervisor took it off. Your representative and supervisor are so nasty. You need to pull the calls and check the calls since are recorded for quality. I tried to set up a payment arrangements for 204. They have it as 543. Something need to be resolved.

The most incompetent customer service. Do not let their technician touch your phone.

Their internet service is disappointing, I had to cancel this service as I have students in the house who use wifi for their school work and it's frustrating when there is no wifi signal. It's even frustrating trying to call for tech support because you are put on hold for a long time then the call drops. Furthermore, despite cancelling this service I was billed full price and the customer service rep talks to you like you don't understand math.

Terrible. Changing my phone was a nightmare. I was told I would get a senior discount, I didn't. I was told bill would be $40.00 monthly, they sent bill for $55.90. Guy didn't transfer my other phone, I am still doing it manually. I had Metro PCS for 22 years and bill was always the same. I have a bad feeling this company is going to keep raising it. Most of my friends have Verizon and no problems so I will change.

12 yr loyalty gets you NOTHING from T-(terrible) mobile. Drove 20 miles to authorized T-mobile to return equipment per company instructions. Only to be told select authorized t-mobile take equipment, another 30 miles away. False advertising and I want my gas money back. Spend extra for AT&T. SOOO WORTH IT!

Had a bug on my phone that I couldn't get rid of. Three minutes in my local T-Mobile store and my problem was gone. And no charge. T-MOBILE PANAMA CITY BEACH, FL.

Very bad customer service, they don’t honour their agreement. They give low price and after several months the bill goes way up double for no reason, not honest way of doing business.

I tried to call Team Mobile T - Life, seeking tech support about recent issues noted on phone. The issues have been ongoing off and on. They include charges to calendar, where appoints are continually being deleted, on- line privacy concerns, where it appears changes are being made to orders/purchase. These are a just a few examples. I attempted to call them today regarding the information I was reviewing in on of my credit card apps. It was a reall mystery. Because the credit card provider seemed to not be seeing the same thing on their screen that I was seeing. I noticed the same issue with a merchant just a few minutes before. Let me describe the specifics below.

I switched from Verizon to T-Mobile in March 2026 based on a written commitment from a T-Mobile sales representative confirming a $34.58/month bill credit over 24 months on an iPhone 17 Pro trade-in deal. The net phone cost was confirmed at $19.59/month in the chat transcript. When my account activated the next day, the credit applied was only $13.34/month — $509.76 less than agreed over the contract period. I have the original chat transcript and cart screenshot documenting exactly what was promised. What followed was a textbook stalling pattern:

Customer service is trash. Automated service is trash. Tmobile needs to do better... What am paying 250 a month to have to talk to a machine. GTFOH.

Customer Service and billing practices are very poor. I changed carriers due to price increases and switched my phone over 2 days after the end of my billing cycle. I received my monthly bill and it for for a full month of service in which I only used 2 days. I waited for the next bill, thinking that they had not had enough time to adjust it, but the next bill was still for a full month AND they added a late charge. In 5 years of service, my bill had NEVER been late. I contacted them and after asking to speak with a supervisor 3 times, and finally getting one after 2 hours on the phone, I was told that there is nothing they can do as they charge for the whole month regardless of whether you cancelled.

I called Tmobile by accident, thinking it was xfinity. I asked some guy named Adam if it was xfinity and he said yes. So I gave him some information... no account information luckily. At the end he said thanks for joining tmobile. When I tried to tell him that I didn't want tmobile, he wouldn't even listen to me. Just kept going like I didn't exist. Now I have equipment being delivered to my home. It was such blatant fraud. How do they they get away with such deceiving tactics?

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

Today I transferred all my three wireless phone lines to other service provider. I'd like to share my the worst experience in my Cell phone service history. T-Mobile 611 customer support has problems. I pretty much called every 2 weeks for 6 months and tried to fix the billing issues. The representative promised one thing and the next bill said another. And the Bill price became higher and higher.

I came to pick up my replacement under warranty and I'm initially told it was sent back, I then show my text showing I had time, then I'm told they're a third party retailer and don't do corporate exchanges. I call customer care who's saying the store is wrong. I'm then stuck between corporate who says the store doesn't know what they're doing and should help me...the store cancels my warranty and submits it again to another store telling me customer care is always doing this and they don't know why. A huge waste of my time. Save your money and the hassle, find another provider. Trust me. Customer care didn't care at all, there was no compensation, no credit for the issue or wasted time. They said they would provide feedback and get training for the employees. This company is not what it used to be.

Multiple occasions when service was completely out for up to 2 weeks at a time. 20 dollars credit, for half of a month's lost service. Rude condescending customer service. And billed for an extra month after we canceled. TERRIBLE. NEVER AGAIN!