T-Mobile Reviews

I have NEVER had to deal with a company this bad! I finally got a "representative" to admit the "free phone" with my plan was not free. Even that took five minutes because I could not understand her (cultural differences). The salespeople LIE straight out. Customer service?! Non-existent. T-Mobile app? I've been shown three totally different plans I'm supposedly on and been shuffled between useless recording to useless recording. One HAS (no other way available) to got to a T-Mobile store to talk to anybody about the myriad of problems and rip offs that is T-Mobile. The coverage? Vastly inferior to AT&T, at least in Montana. Avoid these crooks at all costs.

Thieves! Stole $10 from senior citizen. I guess they are proud. I have proof they delayed billing to collect extra money. Worst of the worst... Do not trust this horrible company.

BEWARE: You will be charged in advance for a full month of a service even if you are no longer a customer on day one of the cycle. We cancelled two days into the billing cycle and they forced us to pay the entire month's bill as it's in the 'fine print'/'terms and conditions'. Now we are stuck paying the new company's phone bill and T-Mobile's- double bills for the month. One of the only companies to practice this predatory move by billing one month in advance and refusing to prorate. No exceptions. T-Mobile is going down. What was once a promising company has pivoted to being one of the worst phone service options. We asked them about being loyal customers for over 10 years and if they could work with us to upgrade our phones at a discount because competitors were offering phones for free.

There is ALWAYS a tower down or something to interfere with mobile service. Every month I call complaining. Same thing, jump thru these hoops. Oh it us. No joke. PAY TOO MUCH FOR THIS TYPE OF SERVICE.

T-MOBILE was supposed to take money from my bank for service around the first of the month. Instead they take it out days before causing an overdraft on my bank account. Tried to get it moved up a few days so no problem occurs again. Instead they took me off my pre pay plan. I was with US cellular and when T-Mobile took them over, the customer service at their store is absolutely terrible. Trying to talk to somebody on the phone only get you someone in India or someplace like that who you can't hardly understand. Then when you go to the store they say you need to call them and have them do this stuff for you and I tell them they told me to come down to the store and have them do the stuff for me. It's very obvious that the right hand does not know what the left hand is doing with this company T-Mobile.

I was a customer for 6 years. My phone was not working. I went through the warranty company for a replacement. The phone arrived. I went to the store to set it up. The rep was rude, didn’t help me and walked away. I called and they made me wait longer for a phone. I decided to change my service and return their phone. I called periodically to make sure they received their phone arrived. I was informed that the phone was delivered to their warehouse but nothing was scanned. How is that a my problem and why and I being charged for it. There’s no corporate contact to troubleshoot.

Lag, downloads a bunch of bull, Tiktok, TEMU, other crap, lost 90% of my okay internet connection after US Cellular (thanks, you guys suck too), sold themselves off to back alley Sam over here. If I could rate it in the negatives, I would. Don't bother. Bunch of cash grabbing lousy scum douche canoes. Good for nothing services. US cellular is a sell out too, but they're a two in one of down town vomit, you avoid one you avoid both. I would sue if I had a reason. I don't. But I wish I did. I did not buy it, but I'm on someone's plan and now have to use this. Other person is not happy either. I did not download anything in the image, and do not let the full bars fool you.... If THAT was full bars.... I don't even want to know what one less looks like.

Whenever I need to make serious call, there is no damn service. I fed up with this provider. If there would be no star option, I would pick it.

Dropping service due to trash service. Texts will not go without sending 3 or 4 times. The cost is cheaper elsewhere where. Service at the location I went sucked period. Done. I knew better than go here.

The staff at the TMobile store were great. Once you purchase a TMobile phone and plan there are nonstop daily texts about the TMobile life. It is so nonstop it feels like cult messaging. To turn off the messages I blocked TMobile. But the 4 accounts you need to access to opt out of 3rd party sales and information gathering is impossible to open or select opt out.

T MOBILE IS THE WORST. I was actually going to switch over to save money. I changed my mind because they didn’t tell me I had to pay off my phones from Verizon first. They charged an activation fee for 5 phones which I told them I didn’t want t mobile anymore. I was on hold 1 1/2 hours to 2 hours. They switched me around. A supervisor was so unprofessional and was screaming at me. I can’t believe they scammed me out of an activation fee that I didn’t want, $128.00 later.

Poor customer service in the store on Lindell and on the phone. Both on the phone and in store had miscommunication. They were both telling me different things. I only had my phone for two days, and they charged me the restock fees, which I wasn't aware of being a new customer. I went back to my old service due to having metro family plan. The plan was to get a new phone with the family plan, T-Mobile plus wifi but I'm disappointed. So it's a no for me. Also, both managers in-store and on the phone did not help the situation, and there was no quality service.

15 year customer of T-Mobile with 4 lines. They broke their own Price Lock Guarantee twice! The first was a few years ago at $6 per line now again in 2026 with a massive forced migration of approximately 8 million legacy plan customers to more expensive modern plans. The transition results in monthly price increases of up to $6 per phone line. A sympathetic customer service rep tried but failed to find a way to honor their un-contract promise which states "Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract Promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave." Three strikes, you're out! I am moving to another company immediately and will never again patronize T-Mobile.

The worst phone service ever!!! Additional fees for absolutely no reason. Just to take people money.

T-Mobile service used to be good and we would always recommend it to people. However, the last few years it has gone downhill, seemingly each year or month. That, plus they have never taken care of their "promise" to get our service improved at home which still only provides 1 bar so we have to depend on Wi-Fi for our use at home. Then, from changing definitions of lifetime, to guaranteed 5 years, to charging for taxes and fees that before were included, to forcing to autopay by intrusive bank removal rather than credit card as previously done, etc.etc. Now they are wanting to force us, with only two weeks' notice, from our 3-line plan that to a plan that will increase the cost by almost 80%, going from taxes included to the new plan that is already itself more than a 20% increase, plus now the additional taxes and fees brings it to a total of more than 80%.

The worst Customer service I ever had their commitment contract. Everything is false and the Customer service never fixed the problem and they destroyed the business. Please nobody take the T-Mobile business account..

Let me start by saying I’ve been with T-Mobile for over 10 years. I have always given rave reviews, until recently. It seems that they have grown too big to remember the value of their customers. I just received a notice that my senior plan will no longer exist in 2 weeks, and that my plan will go up about $7 a month. Not too bad, but they have continually gone up over the years to the point that it’s not affordable for seniors on a fixed income. So I called and asked to find a cheaper plan. This is when I find out that when I traded in my old phone 9 months ago for a 16, that it was done under a 2 year promotion. This promotion was never discussed with me, and I never signed anything. (T-Mobile supervisor tells me that they have my digital signature.)

T-Mobile charged me for 2 years $ 15 for an Apple Watch line that I did cancel with Tmobile because the watch was broken, but, Tmobile keeps charging me $15 x the line for a watch doesn’t exist, I switched to VERIZON, T-Mobile just said “Tmobile going to credit to my home internet $30!!! After CHARGING FOR 2 YEARS!" Wasn’t the first time. Years back T-Mobile was charging TWICE FOR THE SAME LINE!!! They STEAL WITH WHITE GLOVES!! People please PAY ATTENTION TO T-MOBILE BILL.

We have had US Cellular for going on 20 years and have never been happier. Now we are having to change to T-Mobile; the support has been the worst ever. You get sent to the Philippines. They do not understand what I say. I do not understand what they say. After sitting on hold for 45 minutes, then you get almost to what you need and they drop the call. Also, the man in the US that has been working on the migration never follows up at the time he said. US Cellular has the best support of any company. Have been working on migrating for 5 days, still waiting for action. I wish I could stay with US Cellular. Suck to me.

Keep raising bill all the time, 5 year lock is B.S.; they just raise prices everywhere else. Now more expensive to pay phone bill than buy a new car.

I received a text from T-Mobile today saying that in 2 weeks they are eliminating my Military Plan and moving me to another plan that cost $6 more per line x 6 lines. 2 weeks' notice guys? Seriously? I've been a with T-Mobile since 2012, and now I'm out!

Prices are going up and up. Next month we get another increase. However, my coverage gets worse and worse.

TMobile gets a 0. For years I sign up for a plan that they guarantee the rates won't go up. Each time the rates go up. Now the no rate increase plan is going up $6. As they do each time, they write that they are doing me a favor with increased benefits. I never see any real benefits or improvements. TMobile is a shady corrupt company. Years ago, they were decent. Not anymore. Ratings: 0.

All calls forwarded to the Philippines. Constant drop calls. Slow and intermittent 5g service. Works on wifi and that's about it. Ever since they merged the service is horrible. Forget trying to speak to someone live in America.

I live in a rural community that has experienced a drastic decline in service since TMobile took over US Cellular. Today I called after paying for the last 3 months of service that rarely works in my town unless I am on WiFi. The customer service guy was very nice and suggested that the tech department could assist me and discuss the tower issue. Tech guy was also very nice.

I was told I would have great service and be able to link to a satellite. Well, I should have staying with US Cellular. At least I would have had service in my areas that I used to. I am currently looking for a new carrier.

Worst service ever. Customers service are just a bunch of no help people getting paid to not help.

T-Mobile is an unethical company. DO NOT do business with them. They will lie to you to get to as a customer. My experience is I changed to T-Mobile a number of years ago. I got plan for 2 phones, unlimited talk, text, and data for $70,00 per month “guaranteed” for a lifetime is what they told me. I changed to T-Mobile based on their word. Lo and behold they then changed my plan to $80.00 per month a few years later. I just received a notice they are now raising my rate by $6.00 per line effective with July 13,2026 billing “guaranteed for 5 years.” Now my rate is going to $92.00 per month In 3 weeks.

They called to offer the senior discount. Now my bill is $36 more a month. With my senior discount. They said it’s because the senior discount changes my plan increases my plan. Plus, a new price increase. Second in 3 months. Now they say 5 year price lock. Lmao! Predator phone company. Can’t wait till my contract expires. Joke.

I am extremely dissatisfied with T-Mobile’s repeated price increases and the way they have been communicated. In March 2025, my monthly rate increased from $65 to $70. Now, less than a year and a half later, I have been informed of another increase of $6 per month because my current plan is being retired. What is particularly unacceptable is that this change was presented as an upgrade to a “better plan.” After reviewing the details, it is clear that the only additions are eligibility for upgrades every two years for new customer promotions and an increase in mobile hotspot data from 40 GB to 60 GB. These minor changes do not justify another increase, especially after my bill has already gone up by $11 per month in such a short period of time.

Terrible speed on a good day, 10 download and 2 upload.

Intermittent loss of service, increase in billing, promises from T-Mobile supervisor, NOTHING BUT LIES!

By far the worst mobile provider I've ever had. Choose anyone else if you're in the market. I lose service every day while using my mobile.

Karen, at the T-Mobile store in Holland, MI store exceeded my expectations going above & beyond!!!! She is AMAZING!!!! She was patient & answered every single question about my new phone & helped get just the right accessories I need ready to go. I went into the store with the weight of the world on my shoulders as my old phone had died but left with a happy heart because she was able to help me transfer ALL my info!!!! Please ask for Karen if you need help there!!!!

Pay for their insurance Protect360 and it's a total scam. Assurant is their underwriter and the app disguised as T-Mobile flips you to them. Hours of chatbots, and CSRs later, "hey, you need to talk with T-Mobile." After chatbots with T-Mobile and more CSRs, "Hey, you should get online and file a complaint with Assurant." These people are scammers and should be prosecuted.

Today, T-Mobile switched my phone over from US Cellular to T-Mobile. I lost approximately 50% of the apps I had on my phone and then my phone had no service until I drove to a T-Mobile location.

I was hoping to save a few dollars and boy, did it cost me in terms of frustration. The 5G service conflicted with my VPN as well as my mesh network. I returned to AT&T fiber and everything works well again. The worst part it the horrible impossibility of working with this company. It took hours to move phone and cancelling is an ABHORRENT waste of time listening to them trying to retain a customer - all they did was make it worse. OH, and you have to ASK for immediate cancellation instead of waiting until the next billing period! I took my wireless service away the next day.

This company sucks big time. They do not have customer service people who can help. They are liars and apply late fees when it took me over 4 months to get a paper bill as someone put me on paperless billing that I never approved or asked for. I do not want paperless billing, texts or messages on my cell phones. Get some English speaking people who are willing and able to assist the customer of over 20 years. Save you time and energy by going with an American based company.

When I had service they were average across the board but after switching to Verizon I found out 6 months later I still had open lines I was being charged for that I didn't know about due to the deceptive sales used. Stay away unless you like being ripped off.

Service sucks, says 5G but will not load pages and can not complete work nor can I search anything on the internet

I have been a T-Mobile customer for over 10 years, and I'm very disappointed with the service I've been receiving recently. Customer service is extremely poor—I waited on hold for more than 30 minutes and no one answered my call. On top of that, my T-Mobile Home Internet service has been unreliable, with slow speeds and frequent connectivity issues. As a long-time loyal customer, I expected much better support and service. I hope T-Mobile improves both its customer service and internet reliability.

Good service, but horrible when there is an issue. Transfer did not go through for some reason and they sent one bill showing a credit until 8 months later stating that I owed a balance. During that time I tried calling several times and was told that I did not have an account or active lines. Was going to go back after my promo rate expires but sincerely doubting that now.

I've been a mobile customer for several years and I'm done. Customer service is horrible, they keep jacking up prices for the same shitty service and they have no clue what they are doing. I've had the same issue for the last couple years where I can't text certain numbers and they first try to claim that person blocked me which is true because it does it to my second line sometimes as well. I have a business account that they cannot keep working properly and just read their queue cards and tell you they understood your frustration. Of you understood you'd fix the issue so I don't have to keep calling and sitting on hold for hours. I will be leaving T-Mobile and I will not go to a company that pays a call center thousands of miles away so that tmobile has deniability when it comes to customer service. I would not recommend them to anyone who expects to receive the services that they pay for.

My wife and I love T-Mobile. The staff is amazing, especially Paul at the store on 53rd Street. We have been all over the U S and have service 99% of the time. Keep up the good work!!!

We had UScellular, great service out in rural areas. It was bought out by T-Mobile and they shut down towers and now our service sucks. Now I have to switch services so we get better service. Not happy. It's been very inconvenient & disruptive, especially for farmers and business owners around us.

I call my daughter and my brother-in-law answers. They have all the lines mixed up, stupid people, they have a one-star rating, how good is that? Be careful people, day 3 trying to get it straight.

This company is based on robbing hard working individuals out of their money.

TL;DR: I signed up for T-Mobile Home Internet during a $300 promotional offer, followed the instructions I was given, and never received the incentive. After multiple calls, conflicting information from representatives, a promised manual submission, and a scheduled callback that never happened, T-Mobile still refused to honor the promotion.

I've been with T-Mobile for over 10 years. The hardest thing is speaking to people and why you talking they interrupt with uh-huh huh and I understand but how can you understand if it's not happening to you. I recently purchase a new phone and gave up my old phone to upgrade, didn't know that my plan 55 essential would change. I never changed it but T-Mobile is forcing me to pay the height rate which is crazy. Every time they tell me they going to call me I never receive a call and every time they always say, "Well you've been a law customer for 5 years or 4 years" and they always say, "We going to give you a $20 credit for every $20 credit that T-Mobile supposed to give me." I shouldn't have to pay no phone bill in the next 6 months.

So, my bank account got hacked and some transactions got reversed. My bank resolved the issue and sent T-Mobile all the reversed payments back. T-Mobile claimed they never received it. My bank gave them the transaction numbers and all the information they needed to locate the funds. T-Mobile swore they never got it and wanted me to pay over 500 dollars again. Then proceeded to tell me when the money shows up, they will return my second payment. The money never showed up my bank was on a conference call with them telling them the money was there. They not only suspended my services, but they also charged me for a few months after and reported it to my credit. They would never call to follow up, nor would they release my number for me to go to another carrier. All in all, do not trust them. They will steal your money and lie about it.

You can't get anyone to pick up anymore when you need help. Spend hour or more on hold waiting to get help. I'ts really gotten old.

I have had T-Mobile for my cellphones for years. I switched to the All in Home Internet recently. I was sent the 2 boxes I need in the mail. Neither the QR code nor the live help allowed me to set it up. Even though I have an account with them, they refused to accept my address. Now they tell me I have to take the boxes physically to a store, with was what I was trying to avoid by having them mailed to me.

T-Mobile only got two stars only because when ever I do get through to talk to someone I get the job done not because they took care of it (they will blow smoke up your a$$ and give you the run arounds) but because I do not give up on calling or going to a store to getting my concerns answered and taken care of. Ever since Sprint turned over to T-Mobile I thought this maybe good but I was so wrong. T-Mobile runs how life goes, ups and downs but I don't think this time they are going to get back up this time. They now have the Internet but the cell phone service sucks some how. I now have to walk around asking "can you her me now", and not only that getting on line will take you forever to get anything done because it's always buffering or no Internet service. Not only we have to deal incompetent workers over the phone that gives you the run arounds but now the network service sucks. Use to love these guys but I not any more.

Combined my son’s individual T-Mobile account with mine. Now we have a joint account. They would not cancel my son’s individual account unless he had a pin number. He does not have a pin number and cannot find it anywhere and T-Mobile will not do anything to accommodate our wishes. My son is on disability and government service and cannot afford to pay for a phone line that he doesn’t even use. T-Mobile doesn’t seem to care about that.

I brought my mother, who is 88, to the store in Independence because her phone was making an obnoxious beeping and giving warnings. We had no idea how to fix it after trying several things like rebooting the phone. Betsabe was outstanding. She found the problems and fixed them as well as explaining how these issues arise in the first place and what not to do going forward. My mom was relieved that she did not have to learn how to use a new phone and none of her information was lost. I wish all retailers had the type of employee that you have in Betsabe.

Drop service sold me a trash phone, this is pathetic of a billion dollar company. Trash ass service. Messages will not send, dropping of data service for assistance services unreal.

When I contacted T-Mobile about switching to their service, I explained that I summered in Green Mountain, NC, and asked if there was service at my address. They assured me I would have 5G service at my house. However, arriving here, I found it to be 5G, one bar, LTE. That’s not service! That’s constant buffering. The phone works, but forget internet. What galls me is I would not have changed from Verizon, which worked very well here, had I known the truth. They also said they would cover $830 towards my new phone. Bullshit! They are charging me monthly for two years until it’s paid off. Stay far, far away from this scam company.

I called in to TMobile to find out my payoffs on my phones because I received an offer from ATT that they would pay off my phones and the service was going to be $5 more per month. Thought it was a good deal. In calling TMobile the customer rep said her supervisor wanted to talk with me. Kerry told me that TMobile didn’t want me to leave and she said she would take my phone bill with my phones down to the $255.00 a month. I said okay and ask her to confirm everything with email. She sent a generic email and didn’t include what we discussed and needless to say KERRY SUPERVISOR AT TMOBILE LIED AND WAS DISHONEST. I called back in to TMobile and talked to another supervisor and only thing he said there were not any notes to confirm and that they couldn’t do it. I can’t believe people lie for work. My values are better than that. lol

I contacted T-Mobile to inquire about internet service for my property and was extremely disappointed by the experience. When I explained that I needed to discuss the decision with my husband before moving forward, the salesperson became pushy and rude rather than respecting my request. As a consumer, I believe it's reasonable to take time to discuss a service commitment before making a decision. The interaction became so uncomfortable that the representative ultimately hung up on me. Customer service should be about helping customers make informed decisions, not pressuring them into immediate commitments. Based on this experience, I would not recommend T-Mobile's sales department and am seriously reconsidering my existing services with the company. Professionalism, courtesy, and respect for a customer's decision-making process should be standard, and unfortunately, that was not my experience.

In store great. Over the phone terrible. Hidden fees and charges are non stop. The experience itself is the worst I’ve had with a phone company.

I loved my new iPhone 15 128 gb. It worked really good but after like 10 years it will turn off by itself. I don’t know how.

They treat prepaid customers less than while we pay just as the others. When you wanna transfer your primary number they simply won’t do it. Worse customer service and service ever!

Took me FOUR hours with various customer “care” people to finally be transferred to someone who tried to help. Unfortunately, so much time had passed by then, he was unable to cancel order as requested.

So I'm happy with coverages but I recently bought a new phone online and every other online purchase has only taken 2 days to receive the new phone. I ordered in the early morning hours of the previous Wednesday. As of Saturday morning it was still in the local ups warehouse. I called customer service to see if there was anything that could be done. By the end of the call and the customer support person acting like they talked to ups to expedite my delivery and was ASSURED my package would be delivered no later than the following day.

I went into the Crystal River, FL store 935e yesterday and was greeted by ** and **. They were supper helpful in helping me with a purchase of wifi and a new phone. They took the time to explain everything and set up my phone. In a world where you need to talk to a computer all the time it was refreshing to have a live person answer my questions and walk me through the whole process of setting up my service and phone. Keep up the great work guys!!!

Even their managers and representatives are telling lies. Their 14-day Buyer's Remorse program is bullshit and a total scam! This is a garbage and filthy company that charges 5 times more for poorer quality and theft!

T Mobile does not stand behind their word! My husband passed away in January. We were paying $80/ month and received free Netflix. I called to let them know he passed and needed to cut down to 1 line. The representative told me no specials at this time and 1 line would cost $90/month! When I went off we eventually got it down to $40/month + free Netflix for being such a long standing customer. I then had Netflix cut off mid-cycle so I called them. The representative could not get Netflix working so I had to pay to get it reinstalled and they are supposed to reimburse me... I double checked that my new bill would be $40 and she said my bill showed $80!

Service is about the same as everybody else. But their app is the worst. They make as hard as possible to use it.

Bad Services and not fix the problem. I call and the service not helping at full.

T-Mobile has been down for over two weeks, specifically fiber giving Kenosha County residents all sorts of reasons as to why the service has been down. Power outages, Data centers, you name it. I was promised refunds I never received, saying they all of a sudden can't access my account. Someone I heard even said that they could go to the City of Kenosha if they wanted a refund. I just can't believe the terrible service that T-mobile is providing our community after going DOOR to DOOR to ask us to let them into our homes to give us this amazing fiber service. I would never recommend T-mobile or T-fiber to anyone in Kenosha county or any of the surrounding areas ever!! Their customer service is absolutely terrible and all they want to do is talk in loops until you hang up out of frustration for getting nowhere with them. Cancel and get your money beforehand.

We remained with T-Mobile after a representative told us they would match or beat an offer we had received from AT&T. Based on those representations, we agreed to stay and accepted new phones. Later, we discovered the phones were being financed through monthly installment payments with only partial discounts applied. This was not how we understood the offer when it was presented to us. Over the next year, my husband spent countless hours on the phone attempting to resolve the issue. We repeatedly sought clarification and a fair resolution but never received one.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I would not recommend to for any business with T-Mobile. They are ripping off people with all of sudden higher prices every time, broken deals and if you cancel and switch to another company they will ruin your credit so you better watch out with these scammers!

I was a customer for over 20 years and in the end from my view T Mobile has turned into a petty nickel and dime company using what I consider sneaky and suspicious tactics to grab more money. I was in a rate lock that they honored for years. Then in about the last few years they started charging extra fees calling them government, regulatory and federal fees. These obscure fees would increase a few dollars each month. So while my rates were fixed they found a way to increase my bill by charging regularly increasing and obscure unclear fees.

I would give zero if I could. So easy to get service, but takes an act of congress to cancel even after THEY said they were not the right service for me because my location was too far from their tower - shouldn't they have noticed that BEFORE they signed me up, took my money and then charged me for two months after figuring this out. I paid because I was tired of fighting with them, but now I can't get them to take their equipment back without a pin number that I never had to begin with. So far I am on person #5 trying to help with this. It just really shouldn't be this hard. It cracks me up to see them describe themselves as "customer obsessed". That doesn't mean what they think it means.

For four years, T-Mobile was my service carrier. I paid my bill on time, paid off all of my devices, and never had any issues with my account. In January 2026, my phone was stolen during a vehicle break-in. Despite paying for insurance for years, I was told I would have to pay an extremely high deductible that made replacing the phone unrealistic at the time. Because I needed a working phone immediately, I was forced to switch carriers. Now, five months later, I am being sent to collections for $238.00. When I contacted customer service, the representative could not even access my account to explain the charges. My devices were fully paid off, and I never received a single phone call, text message, email, or letter notifying me of any outstanding balance. Had I been informed, I would have paid the balance immediately without hesitation.

Overcharged the first 3 months and could never get a credit or refund. Customer service is horrible on the phone. No one knows what they are doing. Get a supervisor and you might get service but my phone bill was never corrected. I was also promised a gift card that never transpired either. I'm canceling my service and moving on. I did auto pay to save money so the last month I paid what I truly owed early and canceled auto pay. T mobile will probably come after me for the extra that want to get however I will never give it to them.

I have been a T-Mobile customer for 6 years. That ends today. Back in February I added a new line with a new phone that I was told was part of a promo. After a month I notice my bill had gotten unusually high. They misinformed me and now I'm stuck with a new phone I have to pay for as well as a new line. After 2 months of talking to deaf ears, After promise After promise broken, I paid for the phone in full. This only made the bill go even higher. Don't waste your money as the customer service is either misinformed, passing that on to the customer, or just tells blatant lies to get your service and money.

They have flexible financing. They are crooks, though. Every now and again, when they think you're not looking, there is an overcharged billing error. You'll have to fight, with receipts etc; to get a credit.

I have been a customer of Sprint and then Tmobile for the past 25 years. In all of those years, I have not asked for anything free, I have paid all of my bills on time and performed as a perfect customer. I called on June 16 2026 to ask if I might receive a free phone. For the past 25 years like I said, I have never asked for anything free. The reason I asked for something free was because they were offering them to new customers who have never been loyal to this company. When asked, because I am now on Social Security with a very limited income, I was told that there was nothing they could do for me. I asked for a supervisor and my call would not be forwarded. In fact, I ask two times for this. I even asked for someone to call me back. I was on the phone with this person for over half an hour.

** at Store #1YSA 1096 Garnet Ave. San Diego CA 92109 BEST REP EVER!!!!! I live out of state, my phone was not charging, I felt a bit panicked as I had VERY little charge left, my phone was NOT charging, I needed to get to the airport, my E-ticket and itinerary were IN my phone!!!! I stopped in at the nearest store. Nathan bothered to take the time and care to help me out. I felt genuine care from him. He knew what he was doing and fixed the problem, at no cost! He truly is the BEST and sets a good example for others to follow!

My family has been customers of T-Mobile for 20 years. Recently found a better deal with AT&T. I paid balance for T-Mobile. They kept saying I had a balance. I had to go to T-Mobile store. Representative their verified I had zero balance and I screenshot it for proof. I continued to get statements. I finally sent the last statement back with copy I had took a screenshot of. Now I received a letter stating that they "attempted to amicably settle the account prior to sending it to an outside collection agency". I am very frustrated that even though I had proof of zero balance from one of their own stores, they are still harassing me about payments owed.

T-mobile priority is 99% about selling to their customers than providing service. Tmobile is purely a marketing and advertising company not a communication provider company. T-Mobile problem is excessive Marketing and advertising and scamming people with promotions to get them sign up, and then bills them to death with phantom billing that can never be resolved. In every conversation in every interaction, they are trying to sell you something. For example they have an app to setup your internet service router. You can't actually directly login to the router to do it. While you are trying to setup your router through the app you are bombarded with ads.

If I could leave zero stars I would. We tried T-Mobile at our office. It did not work for us. We returned the equipment and let them know it did not work. We have been charged $236.47 for 2 days. This is absolutely ridiculous. I called a number of times and probably spent at least 45 mins on hold, to have the phone disconnect. I also called the rep that started our account and no return call. We are very frustrated and feel like this is bad business, but then perhaps this is the way they plan on getting businesses money. Will NOT RECOMMEND them at all.

This company picks up where Al Capone left off. Watch monthly for unauthorized charges and charges for service/equipment you do not have or use. You will spend hours on the phone haggling for refunds they had no business charging in the first place. T-Mobile has no interest in the individual customer thus they have no interest whether you maintain an account or not. Tough to argue with a company that does not care whether you stay or not. You have been warned.

It is absolutely ridiculous for the wait time with customer service. I mean I took my entire 40 minute lunch breaks and yet no one still answered the call. This is too much of a big company not to have enough employees to answer calls at a reasonable timeframe. I can’t believe how the wait is to speak with customer service. This is unacceptable and unreasonable for that long of a wait.

I am writing this to warn anyone planning to leave T-Mobile. I recently switched to a different carrier mid-cycle. I knew their terms required me to pay for the full remaining billing cycle anyway, so I paid the full-cycle fees completely. Despite paying what was contractually owed, T-Mobile still hit me with unauthorized mid-cycle charges after I left, and then had the nerve to tack on late fees on top of those fake charges. Their customer service entirely refuses to remove these bogus, post-cancellation fees. They are completely taking advantage of departing customers by squeezing extra money out of closed accounts, hoping people won't notice. I have already filed a formal complaint with the FCC. Do not let T-Mobile bully you into paying double-dipping fees after you switch carriers!

I wish I had read these reviews before trying out mobile internet. I was assured there was a 14 day trial. We returned it after 5 days on April 8th. I thought that meant the account would be zero. I got a bill late April. Called up and was told that they could do anything until after 1 billing cycle but it would be zero. So I just assumed it would be zero. Now it is June and I called up again and customer service told me they would investigate and fix it and I would get a call back last Thursday. No call and still the same charge.

Overpriced poor cellular phone service with the lowest class of customer service. I have no signal 95% of the time, but billed and pay every month! Since they "upgraded" their networks, I was able to get 5G but now I barely have service...unless I upgrade. The disgusting part is that I never downgraded my service for them to tell me that now I need to 1. Buy a new cellphone because is old 2. Buy more coverage. How T-Mobile gets away with scamming customers, is insane. Also, I added the spam feature since I was getting spam calls about 3 times per day, and since I added this feature I receive over 15 spam calls daily! How is this even possible? Does T mobile purposely sales customers data to manipulate their sales. This is the worse company ever! The communication commissioner and the consumer affairs should be looking into this.

I had a great experience with Aniya B. at the Poplar/Estate, Memphis, TN location yesterday. She was sooo courteous, patient, thorough, and professional!!!! She is awesome!!! I know there is a location closer to my home, however, I feel blessed to pop up there. I would recommend her to EVERYONE looking for service With exceptional customer AND managerial service to her!!!!

My disappointment and disgust in T-Mobile is so beyond words. Service is ridiculously bad and customer service runaround is exhausting.

I wouldn't even give them 1 star, their cell service and customer service is nonexistent. I signed up with them 5 years ago and promptly found out that I have no service at my home, Went back to the store and finally they told us that we live in a black hole in their network. I'm have been trying to resolve this to no avail We are getting the hell away from these idiots. Beware people!!!!

The most frustrating part is that there appears to be no practical recovery process for customers whose phone and SIM are stolen while they are overseas. The only option appears to be returning to the United States and visiting a T-Mobile store in person. What if I am on a long job assignment overseas? In addition to countless online chats, I made several international long-distance calls to T-Mobile support. One call alone involved more than 30 minutes of waiting before I could speak with a representative. Despite the time, expense, and effort involved, my problem remains unresolved. Surprisingly, all the reps. wanted to sent a OTP to my stolen phone!! Talking with them, you immediately realize that you are not dealing with the most intelligent people.

Recently ordered home internet service, but was unable to create a log in account, reached out to customer service, and the response time was too long!! Then I researched customer reviews and they are rated as one star.... I'm going to cancel my order

T Mobile is trash slow as molasses & sucks * should of stayed with Metro, I never had an issue the way I do with this garbage company

Was with them for over 4 years, services was ok, then no promo for existing patients to upgrade their mobile devices. Then we decided to move 7 lines to another carrier in January 2026, they approved the transfer pin for just 6 lines, one line was captive and the new carrier company told us they used to do this to try to keep the clients.

I just received the worst customer support ever, at T-Mobile. I had US Cellular for 25 years and never a problem. So T-mobile buys it out and it's total garbage. Got to their store for help & you are wasting your time.

Read ALL these 1 star reviews. T-Mobile sells crappy phones that do not last, then downgrade you to an even more crappy phone, so you'll have to buy an even more expensive phone just to be able to have something that works. The stores are a joke. The reps are rude, brain-dead kids who are only there to cause a distraction as T-Mobile screws you over. Calling in leads to lies, call backs that never happen, and continuous dumbasses who know nothing, and fail to listen/ understand simple issues at hand. They're simply after your money in return for nothing. You're treated like a criminal for asking for the "offer" the last rep gave that disappears as soon as the call ends. Not one rep, supervisor, or manager leaves a note re ANY CALLS to T-Mobile, which is designed to frustrate the crap out of you. Along with the majority of reps that speak with accents so thick you end up just ending the call because they can't understand English.

The staff at the T-Mobile store were very professional and helped me troubleshoot my service. Special thank you to Mary **.

Very poor customer service. Weird billing the worst. No one who answers the phone knows how to listen to the issue at hand. I would never recommend TMoible to anyone, not even the devil himself!!!!

Their plans are scams! Got the senior plan for a good price and supposed to have fast unlimited mobile data... but the reality is you can't use internet without wifi... SCAM PLAN!!! I also get constant spam calls and text that were not a problem with US cellular.

This company is a scam. Thief. Liar. I have went to the store where I bought the phone. Took it back 3 days later and they would not help. Refused to help me cause I am **. Went back many times so I left them after 3 days. Now they want me to pay 1051.81 for a free phone cause I left after paying 200.00 dollars for a free phone so it ended the promotion but bad product and service. This store is racist. The employee introduced himself as racist. They all ganged up on me. Refused any help. I want this store shut down. They are a SCAM. I requested the general manger. She laughed. Said, "We don't have one." I said, "Ok." your boss many times she is always on vacation. They are private owned. Asked for the owner info. Refused. They know what they are doing is a scam. Stop this scam company. How do you contact the owner. I sent a email to each stock holder of T-Mobile. I will sue them.

I have been with T-Mobile for nearly 23 years. It has always been pretty reliable until I moved to Galveston Texas. Our home internet was good but over the past 6 months it will work fine one day and then the next day it will barely work. I have called numerous times and after restarting several times on the call it will start working again for a while. Finally got a ticket in for the engineers to look at it and the response was it’s a

I opened an account for my nephew and I used their services couple of months. Suddenly, my card was declined, and they kept charging without any mailing me. It’s real scam. I paid $700+ for suspended account and inactive phone. My nephew's phone number reason is I didn’t closed my account permanently that was my fault.

You and US Cellular are supposed to be joined together. As a company, yeah, I'm A US seller. Customer and the closest one to me is 2 and a 1 hours away so I go to T-Mobile and guess what? T-Mobile can't help. Are far too expensive in the. I give you both a terrible review and separate companies and joint together. You're even worse.

T-Mobile is the worst. We were on a 55 plus plan that was supposedly priced at $35 per line including taxes for life. What a bunch of BS, several years later they increased our price to $40 per line. Now on 2026 we removed one line and were charged $80 for having one line, when contacting T-Mobile I was on the phone for 1.5 hours trying to get the bill adjusted to reflect just one line. Finally they said, "Ok, it’s fixed now, your price is $50 month." I asked why it would not be $40 and was told that that’s the new plan. I informed the employee and later the supervisor that we had a lifetime set fee and that it did not apply to the new plan because we weren’t changing plans just removing one line. Nope that’s what it is now.

I switched to T-Mobile because they advertised a price lower than the price I was paying. What they didn't tell me until after I had committed was there is a tax of $30.00 per month. With that tax added onto my bill they aren't that much less expensive than my previous provider. If you are thinking of switching to T-Mobile, be sure you ask them what your monthly cost will be and if there are any added taxes or fees. T-Mobile's service is fine, but I would not recommend them because I don't recommend business or people that I feel are not honest, and they were not honest with me about their fees.

The switch from UScellular to T-Mobile has been absolutely horrible! Spotty service, slow speed, and the app is NOT user friendly! So disappointed in the switch!

The staff is very difficult to deal with. Trying to cancel has been a nightmare. I have been literally dealing with fees after canceling. I stopped using the service in February. They still charged me 2 months and when I tried to cancel they could not cancel without my pin which had been set up years earlier. I was on an auto pay for internet and didn't even remember I had a pin. The representative canceled but I had to pay for the back charges for 2 months even though no services had been used.

Tmobile treats new customers better then they do their existing, loyal customers. Never missed a bill but can't get same perks as new customers. Tmobile used to be great to their customers. Not anymore.

Mr. Dylan ** was very helpful and greeted me immediately when I entered the store. While I waited to be help every customer who entered the store he greeted them with respect, patience, professionalism and with smile! Customer Service is very important on the success for returned business. Mr. ** is outstanding at his job!! Mr. ** Miller also assisted me with my phone issues and was extremely helpful!!! In this current world it was so refreshing to have such incredible customer service!!! Thank you for your time!

I signed up after being told my monthly service would cost $60. After becoming a customer, the pricing was not honored as I understood it had been presented during the sales process. I spent significant time attempting to resolve the matter through customer service and requesting that the originally represented rate be honored. Unfortunately, I was unable to obtain a satisfactory resolution.

I have been with T mobile for over 10 years, I have automatic payment every month, however if I make my payment early they remove my auto pay so they can charge me an additional 10.00 fee. I have never heard of making payments early that I get dinged for their auto payment being removed for paying my bill early. I think it’s time to change service provider, oh and I don’t want to even talk about their customer service support.

Ireland location refused to cancel. I have no contract. I owe them nothing for a phone. Received code from Ireland road location and was told to call 800-937-8997 with code and still won't close account. They changed my unlimited to hotspot by which I did not approve. I will file a complaint with the South Bend Police Department. I don't have the phone it is inoperable. I want a refund. Tammy ** South Bend Indiana.

If there was a lower point to give to T-Mobile customer service I would have given them ZERO. Their Rep called me one day to offer me a promotion to get a free phone in exchange for the one I have and just pay for the service. Turned out all a lie. I gave up my paid off phone and was stuck with a $500 phone. When I decided to leave T-Mobile they billed me the balance of $400. I explained the situation to the manager and he simply said, "Too bad," and I should have documentation which I did not have as email nor as a text. Very bad company and will never go back to them or recommend them to anyone.

I called to ask about any available upgrades. I was ready to pay for an iPhone 15, and 37 minutes into the call the guy tells me if I want the upgrade I have to add another line. I hate predatory sales tactics like that. They wasted my time and made me think I was getting a good deal just to try and pull the rug out from under me.

T-Mobile is one of the worse phone companies ever. Customer service is horrible and nothing but liars.. And I've been with them for years and I would never refer nobody to them.

T-Mobile's purchase of UScellular has been horrible. Double billed (one month of service by US Cellular and one by T-Mobile) for the month of May of 2026. Lost our US Cellular 5G Internet because T-Mobile doesn't provide it in our area. Had to get new T-Mobile cellphones. They run hot and freeze up often while the battery doesn't even last a day. Reception is poor, one or two bars and the cell tower is less than a quarter mile from our house. Calls drop. REPEATEDLY. The voice quality is so broken up the service is unable. Unable to access voicemail. Multiple trips to the store, but they are so overwhelmed with customer complaints that we can't even get assistance.

I've never seen such bad internet in my life. Extremely slow. Sometimes it doesn't provide internet service at all. It's terrible. Customer service provides support, and the same problem recurs the next day. It's like they're deliberately providing limited internet access. I actually pay $164 a month, but I'm making the biggest mistake of my life. I'm never going to use it again after this month! I wouldn't recommend it to anyone!

Please save your money and time or you will be scammed. I was given false and incorrect information. I was sold a plan that was not available in my area and they offered no compensation or apology after I spent $907.00 to pay off a phone when promised a rebate of 800 for switching TMobile and another rebate of 300 for switching my internet provider. They did not offer that internet in my area. (Staff either blatantly lied/defrauded or were not properly trained. I have 7 hours on one day on phone with tmobile to switch, another 6 hours trying to set up the phone plus going on 5 hours after driving to the store. I had someone on phone when I submitted rebate and they said it was done. Upon arriving home, I received message asking me to submit the rebate that I have already submitted.

T-mobile has got so greedy it doesn't even seem human anymore. When you have your service canceled make sure you have proof. Otherwise they will keep charging you and you'll have to cancel again with more charges.

T mobile has bought out US Cellular and service went from top notch to absolutely horrible. T mobile deleted important apps and installed multiple game apps on our phone without our permission. If you're thinking of T mobile, avoid at all costs, their strongest signal simply doesn't exist. We were force fed T mobile and we have had nothing but problems, dead spots, important apps deleted and multiple games.

T Mobile customer service is beyond horrible, they really need to hire people that know their job and don't work at a turtles pace. Went to one of their stores and after 30 minutes the guy still couldn't fix out something very simple so I walk out.

Went to switch carriers to T-Mobile. Store # 534. Had the pleasure of dealing with Carissa. She was extremely professional, Friendly and knowledgeable. Made it a very enjoyable experience.

Horrible company! My account was closed months ago, I have a small credit balance that they continue to send me statements on, but they will not send me a refund. REFUND ID #: **.

T-Mobile customer service does not communicate amongst themselves. It just depends on who are you talking to. There is no consistency on their response. I had my service cancelled on Feb 9, 2026, and I still have been receiving a bill. According to T-Mobile I am still responsible for the bill even though I switched to AT&T in December of 2025. And even though there are no service usage, I still have to pay for service. I really think this is just a money grab.

Went to the T-Mobile on 2090 N Rainbow in Las Vegas and even though the store was packed I was helped within minutes. I think I met the most courteous, patient efficient customer service Rep ever. She sat down with me and broke down all my options and allowed me to make the best decision pertaining to my unique situation. At the end of the day I walked out of that store fully satisfied with my purchase, her name is **, a real asset to the T mobile team.

Very poor customer service and response with this provider, I recently returned a 5G internet box as it was not even close to providing the internet access they promised, so after 30 days and still no refund I was charged for the box, 240 dollars, even though I have proof of delivery via UPS they claim that they have not received it into their system and do not have a time frame as to when it will be. Meanwhile, "Pay the 240 or we shut your service off," and they did.. I had to pay the ransom to get my service restored along with 40 dollars in service fees, 20 dollars in late fees etc.. As soon as I had service I changed to ** for half the monthly rate and you can actually talk to a human that you can understand and can help. It's no wonder T-Mobile is losing customer base.. Never go back,

I'm sooo over having T-Mobile as a service provider. I had set up a payment arrangement last night to make sure service didn't get suspended, but they STILL suspended my service and charged an extra 80 bucks for "disconnect fees". I had to set up yet another payment arrangement, but then I couldn't for a solid 20 minutes because their app was glitching. OVER IT. Awful service. They think you're made of money. Don't go with T-Mobile.

I am so disappointed 😞. They are not the same anymore.

I have been scammed by T-Mobile. My bill is 420$ when supposed to be under 150. I have tried to get help on the phone and in the T-Mobile mobile office with numerous customer service agents. None of them will fix it, and my bill is higher every time I talk to them. They say I have to pay for a bunch of fake charges. It feels sooo hopeless. I do not believe this is a legal service.

Two words: corporate bullshit. Would not recommend.

I joined T-Mobile in January 2026 after being told by customer service that one of my lines would qualify for a promotional offer. Based on that information, I transferred my lines and home internet over. Unfortunately, that’s where the issues started. When I visited a store shortly after, I was told the promotion was never actually attached to my account. The solution was to cancel the order and redo everything. I was also told the device involved in the original order had to be returned — but that I couldn’t return it in-store. T-Mobile emailed me a return label, which I printed and used to ship the device back. According to UPS tracking, the package was delivered to the T-Mobile warehouse on February 4th.

Customer and inventory management is grossly incompetent. No communication between customer service and product returns. It took 6 months of endless phone calls before my money was returned, not acceptable. No sense of urgency from anyone I spoke with, ever.

Paying for insurance on Apple Watch. Screen cracked. Tried to use the insurance. I pay 20.00 monthly. Hung up on me. I called 6 times. Finally got the claim filed. Told my device would deliver on Tuesday. No. Now they say I have a warranty thru apple for a year. Call them. They took my credit card for the deductible on Friday. By Monday they say I have insurance. Why did they sell me insurance if I have a year's warranty. 3 days of insanity. This is the worst customer experience I’ve ever had. 20 years with Verizon, guess where I’m taking my business back to.

I've been lied to since day one. I've only been a customer for 3 months and have had to call customer service every single month when my bill came out. I went into the T-Mobile store to buy a mobile hotspot device and the hotspot plan. I already have my mobile phones with another company, but that company doesn't offer a mobile hotspot. Researching online, it said I would get 100GB for $50. That's what I went in for. The guy that helped me said he could get me a better deal if I added a tablet line. I could bring my own tablet or they could give me one for free (after monthly discounts). He also talked me into the 25 GB instead of the 100. The two line would come out to around $50. I wasn't sure if I really needed 100, so I went with the 25 for now and the tablet line.

I recently went in to upgrade my phones. My first visit with Jonathan was great! He was very patient. My phone had a lot to transfer. He cautioned me about keeping my old and new phones next to each other. He also cautioned me that if it lost connection, it wouldn't complete. No fault of his, I left and the transfer didn't complete. I couldn't fix it myself and went back for help. Cambria was my consultant. She was awesome as well. She made sure everything was taken care of. She was so kind and engaging! The majority of the staff there are so friendly. I would definitely recommend the Hoover T Mobile. Great people and great products.

I've been a customer for over 10 years, and every month they charge a different price, then they keep sending my account billing information to family instead of myself. I call monthly and they change the charge to the correct amount and claim they have updated my account to send the notifications to me, but their computer systems suck because it's not working. On top of that, to call their 1800 number and being placed on hold and listening to their cheesy music so loud that you must lower the volume.

Victoria ** at 1055 South Oxnard store was extremely helpful and professional with lots of information and kindness.

Scam artists at its best. We moved and had to get better internet because it didn’t work in our area. They would either not answer for over an hour or say they can’t access my account and it out pin I never received to cancel service. Then proceed to charge me for a service I couldn’t use and didn’t use. Then sent me to collections the same day I finally cancelled. Can’t even cancel in store. Have to call them. So glad I didn’t transfer my complete 9 line service to them.

I received several Final bills with totally different amounts. I kept paying and when I stopped, I was sent to collections. I asked collections to provide details and all they said is I did not return a device. T-Mobile representatives would not provide details. I even sent back the SIM cards because they said I did not return something. They kept sending collections notices despite hundreds of calls to find out what device they were talking about. I could not get an answer from anyone.

I switched to T-Mobile because a friend said they were awesome, however my service was horrible!. I dropped calls where I never did before. After 11 mos I decided to go back to my previous carrier. The T-Mobile representative hung up on me when he was supposed to transfer me to cancel the extra line they insist you take when you go to them. I then tried to call back and was told I had to go to a store to disconnect service. After being at the store 2 hours and 3 different representatives on the phone with the girl at the store. I was told I was going to be billed for a full month on this line that was never used and we were only 5days into the billing cycle. The bill is in the amount of $154! For a line they push on you! T-Mobile is the worst company. They have horrible service and horrible customer service. The only thing I can say positive is the store employees were super nice and tried to help me the best they could.

One hand does not know what the other hand is doing for them. Tech suppose tells you one thing and the store locations tell you something else.

I recently called in based on a TV advertisement saying, "Free iPhones on us," so I called and spoke to a guy. He told me I had to pay. I said that’s OK and then I hung up. He called me back saying, "Miss ** you’ve been with us for 15+ years. You’re not a customer. You’re like family. Miss ** we’re gonna take care of you. You’ve been a long-term customer. We’re gonna give you both phones for free. All you have to do is trade your phones in and pay the taxes." He said, "But give me a couple days because I have to make sure that you have no troubles on the back end." I said OK. He’s gonna call me back on Sunday. Never called. I called back on Sunday and the lady said, "Oh he didn’t really put any notes in here," so I end up talking to another supervisor named Kenneth. Took my debit card number, my CVV code and my ZIP Code. Everything that was for my card. He took everything and then he said, "OK I’m gonna place the order. You’ll have it by Thursday."

The worst company I’ve ever done business with. Waited 45 minutes on hold to speak to a “team member” regarding a mistake T-Mobile made. They charged me $220.00 on autopay for unreturned equipment that indeed was returned. When I spoke to the “team member” whom btw, it was obvious that she didn’t speak English very well, who had to check after she asked me for tracking documentation from UPS, which was 2 months old and after searching, couldn’t find.

Horrible customer service and support, I went into the store to drop a line and get on a single plan. Can't do that in store I was told. Best offer for a single line was $121 a month according to the help in store, I was mad. Customer support online got me to $50 a month. T-Mobile wanted a review. I tried to give a review through the T-Mobile app and after logging in through biometrics, the runaround to write a review is impossible. I googled to write a review, this is now what they get .... Absolutely Horrible support!!!

Hi This is Rick and wanted to shout out to ** at the Campbell store 505 E Hamilton Ave 95008. Saturday May 30th afternoon I arrived unannounced to pick up my free 2nd Extender. At first Eric was not familiar with the free 2nd extender. Eric was diligent to verify the policy. After verifying Eric provided the 2nd extender. I really appreciate his determination to provide the service that was intended. Brought my 2nd extender home, connected it and now have full house wifi internet connectivity. Thank you Eric for the excellent support!

I took MONTHS to research changing carriers after being with AT&T for 27 years! I decided T-MOBILE would be the perfect fit for coverage in our new city. Called and spoke with a rep, told her we’d be getting 4 lines and trading in 3 phones. She took all of the IMEI numbers from the phones she was going to receive. She “calculated” my total bill for each month and it was much cheaper than I had been paying so I decided to go for it. Upon receiving our new phones, we received a return box to send the trade in phones in and a label for UPS. We set up the new phones and returned the AT&T phones in the return box. Once T-Mobile received the phones, they only listed ONE phone on the app. I gave them time to check all 3 of them out and put the credit on my account. After 2 months, nothing had changed, still only 1 phone received credit.

Was a good service when we first started with them a year ago, recently dropped calls, internet spotty and slow, then got informed of a prorated fee because changed our due date, was NEVER informed of this. Went to another wireless company and had the most HORRIBLE experience porting numbers, told the port pin was good for 4 days, did not even last for 1 of 4 numbers to port over, had to call them numerous times to port the 4 lines and THEN returned internet equipment to store, they could not cancel service, had to call them AGAIN and wait for nearly a half hour once I got through to them to cancel the internet service. HORRIBLE service and HORRIBLE customer service. Not to mention, when talking to them through current provider for a pin, had about 40 people in the background talking whatever language they spoke. AWFUL, can't give 0 stars, so only getting 1 out of protest.

I have been with Sprint for well over 20 years and TMobile bought Sprint - I loved the service I got with Sprint over the phone or in person - TMobile leaves us holding on the phone for 20 minutes and then the call disconnects - This happened to me 3 times today - I won't go into detail on the billing but I've always received my bill in the mail - All on their own TMobile decided to send me texts about my bill and not send the bill by mail - I would not recommend TMobile and it pains me to think about changing.