T-Mobile Reviews

Highly recommend Nixon at T-Mobile in Sedano plaza near Country Walk. After spending an hour on the phone to try and change carriers, Nixon and his team including Darwin, went above and beyond to help me keep the same phone and number. Only hope the phone reception is as exceptional as the service I received.

Horrible Internet service. Drops everything that isn't T-Mobile. Won't stay connected to streaming services. Very unhappy. Can't play games or watch a movie because Internet drops. They are so horrible.

Worst customer service. If you call customer service, minimum waiting is 3 hrs and still cannot resolve the issue. I only had as business router but that also they can't solve the issues. Just waiting for Verizon to be in our business location and get rid of T-Mobile. Should not be doing any business for God's sake. Travesty to business.

Brice was an amazing help and very friendly. I will definitely be staying with T-Mobile with helpful customer service representatives like Brice! He stayed on topic of getting my service plan and the plan works very well here in the mountains surprisingly lol.

If your family member dies they will take payment and then cancel all phone numbers in the family plan with no notice. The call center cannot help you. There is one team the “North American team” that can assist with deceased account holder cancellations. They are supposed to be open 6am-4pm PAC. They do not answer. The phone is transferred to a call center that cannot help you. It has been over 72 hours with no call back to a temporary phone we had to establish as they cancelled every phone number in the family. They will also not give you a port out pin to keep the numbers to take to another carrier.

We had a phone that was damaged and unrepairable. The claim was approved at 2pm on a Thursday, well before the 7pm EST deadline to receive a new phone the next day. We called the Assurant claim number that night and the status was replacement phone shipped. Delivery in 1-2 business days. I called next morning as we had not received a tracking number. I am advised we needed to pay the deductible. I had already provided my card info twice. Assurant had my card... I was charged $30 for the inspection and, again, Fri morning for $1.00. I was told I would have a confirmation email and tracking within 4 hours. Sunday, I check for tracking... nothing. I call and am told nothing has been processed. I, again, provide my card number. Still no tracking as of Sunday evening. TMobile... this is false information. I will be contacting the FTC and filing a complaint.

T-Mobile is incredibly overpriced and has some of the worst customer service in the industry. Their representatives often seem poorly trained, and many in-store reps push misleading deals just to earn commissions. Save yourself the headache and avoid this outdated company.

The app NEVER works properly and my bill keeps increasing. Pay attention to your bill because they will try to overcharge you at every opportunity and hope you don't notice. Very unscrupulous and untrustworthy.

After being customer with T-Mobile, I can say this: DO NOT consider. 4 years paying regularly, 2 months ago, added hotspot and put it on hold to not pay until I travel. (Limit 3 months to put on hold). I talked to their people and confirmed the hold through email and they canceled the service. This months, they charged me 4 times more. Spending many hours on the phone, even the supervisor did not provide his name (I asked many times), just said: "You have to pay. Even you cancel/hold your service, you have to pay." WHY??? Let me rephrase that statement again: Pay what we want. Does not matter if you did not have any service to use. Being your customer for 4 years means be treated like a pushover? I am not paying for ZERO service.

Best customer service with a very few exceptions. Very shady business practice started after merging with Sprint PCS. CONVINCE you to get their service in one price and suddenly you see a different bill. They do not send you any email confirmation of the pricing you agreed upon and totally pretend that they do not have the record of the deal. DO NOT CANCEL YOUR PREVIOUS SERVICE UNTIL ALL THE BILLINGS ARE CONFIRMED WITH TMOBILE IN EMAIL OR IN THEIR APP.

Worst customer support and service ever. Closed my account and confirmed with them about balance and they said there are no more remaining bills and then sent me a bill and are asking me for a pin for an account I do not use anymore and reported me to collections. I still paid the bill as soon as I saw it and called them to confirm they have received it and they are saying that they need my account pin to check for an inactive service. I'm on the Verizon service now and they are much more respectful of peoples time.

T-Mobile. Honest assessment. I do have some background knowledge of phones and communications. Linda and I have been slowly combining things we both paid. Houses, insurance, living expenses as we get more settled in. One of the things we saw we could combine was our cell accounts to save some real $. I had ATT and she had T Mobile. After looking and discussing we decided we would consolidate me into T Mobile since some of the perks were better. I was very hesitant since I had heard good and bad about T Mobile. I have a hunting camp in rural Caldwell Parish so I was skeptical. It was worth the risk because ATT since their 5G migration is trash coverage almost everywhere, and they are not cheap. My summation is TM couldn't be much worse.

Recently downgraded my phone, I traded in a 16pro max for a iPhone 15 and was told I had a credit of 580 because my phone I traded in was of higher value. My husband also traded in his 15 Pro Max for a 16e b, said phone was cheaper and he was to receive a credit of 430. So needed to say we haven’t been paying our bill for a few months since we had almost 1k in credit, which is great. There was a hiccup in August and I called and she sorted it out and said it was fixed and I shouldn’t have to call about the issue again. So now Nov comes around and we are getting billed again.

They are all professional liars. Don’t trust this company. They lured me in by promising that my bill will be around 90 dollars for 2 unlimited phone lines and one all in unlimited internet plan, but they later pulled the rug under my legs and asked me to pay over 250 dollars, then later over 170 dollars because they claimed they gave me a discount. After arguing with them, they brought the bill down to around 118 dollars. They are mega corporation scum. Do not trust this thieving company. Go with companies like Lycamobile.

I went to the T-mobile store in Federal way on 34919 Enchanted parkway. Federal Way, WA. There I was met with the manager ** who was very polite and professional. Great guy!! ** was my salesperson and rep and she was fantastic. She was knowledgeable, professional, polite and thorough. I ended up buying the iPhone 17 Pro Max because of her. She is definitely an asset to the company. Thank you so much ** and **.

I HATE T-mobile. I switched under the impression my phone would be paid off as part of a promotion, I spoke to several agents that assured me there would be no issue with paying it off and all were incredibly sweet but I never got a reimbursement for switching over. I also switched phone plans because I read several reviews praising this network and it has horrible internet, horrible data coverage, I have to restart the router every time I want something to load on any device, even if its the only one in use. It is so overpriced for the quality, it has been such a bad experience since switching from Verizon.

I give the T-Mobile in Tallahassee on North Monroe St 1 star. I called in to purchase a modem and internet service. The employee Chris told me to come in. I get there and as we are completing the transaction...he tells me they are out and his Mgr is out and he would pick some up and to come back. So I comes back and still no modem. So I ask for the Mgr and he has this don't care attitude after I told him what happened. He never assured me or apologized for this. I had to follow him just to talk. He wouldn't even stop and reassure me on anything. I have did business at this store several times and will not be going back there. I'm currently waiting on the regional Mgr to reach out to me. Meanwhile I called the one on Tennessee St and got excellent customer service. They earned my business. I will never do business with the one on Monroe St ever again because of the experience I got.

Horrible service, they hold you on the phone for hours hoping you get so fed up you don't call back. Then you finally get to that point you have to fight to get somebody to cancel a line for you. What they say and what they do are two very different things at T-Mobile. I have now spent 6 hours on this trying to get resolved. Imagine getting charged for a promo and never getting the promo but still getting charged. Now after spending over an hour on the phone again today to get the promo removed that we never got, they tell me you now have to call billing to get your money back!!!! What a scam. Verizon here I come.

T Mobile is the absolute worst. My husband is in the Navy and got t mobile after bootcamp for a few weeks. He turned in his router and canceled and we were charged for a few months after that and several times he went into the t mobile store and canceled. Each time they told him it was canceled now and he won't be charged again. We were still charged several more times. I contacted them because I wanted a refund because it is absolutely ridiculous. They swore his account was cancelled and we would get a refund. Refund was never put out and they started claiming he never returned the router. They charged us $187 yesterday even though they charged us well over $500 over times we didn't even have an open account. They are the biggest scam.

T-Mobile at Marina Blvd & Teagarden St. San Leandro CA. The two amazing ladies that served me were Jean ** and Thoupisey **. They were very friendly, witty and their customer service was top notch. I highly recommend them.

They’ll rob you blind. They won’t send bill and when you try to cancel they’ll give you the runaround and magically disconnect wasting 15-20 minutes each time you call. Never again will I ever get their services in any way. Definitely will not recommend to any of my friends and family for their use. But I will make them aware of their subpar service.

Darion & Armando were very helpful, they fixed an issue with our account without hesitant and had great attitudes. They made sure to get us the best plan and explained thoroughly what we were paying and offering good plans for upgrades will be coming back to this Calexico store from this point forward.

They blacklisted my Samsung S21 after I tried transferring my phone number to Metro by T-Mobile. I thought they were both affiliated as I was told by one of Metro's employees. I wasn't able to transfer my phone number, and the fella behind the counter tried to help. I tried calling T-Mobile to which they said my phone wasn't blacklisted. The phone works fantastic with WiFi but it does NOT accept any other service. I had switched because they were too expensive and wanted to add two extra lines. I lost my phone number, my phone - to which I had to purchase another phone and get a new line but with a different carrier (much better). Not going back to T-Mobile.

Why can't you leave a 0 as a review, came today to the store to buy a new phone waited 45 minutes and never got waited on, went back to work and ordered the phone online, messages that phone was ready, had to wait another 30 minutes just to pick up the phone, my advice is if you want a phone order it online and let them ship it you will probably get your phone faster.

Bill never stay the same. It gets higher and higher every month even if you pay on time. Don’t trust them. It happens to me and now my son. He pays 220 for two phone lines and internet which started out and 150.00.

I went to the Kernstown Commons T-Mobile store today in Winchester, VA. I asked why I didn't receive a hard copy or text stating the amount I paid on November 3rd. 2025. This was the date of the original service contract agreement. She just printed off the invoice and handed it to me. I asked how their receives confirmation of payment. I received no response. Then I asked why a $64.69 bill was texted to me...what period of time is this for? The T-Mobile flyer stated $30 per line for 2 lines. Told her I only needed 1 line. She never told me 1 line would be $50. Why $64.69 then. Because of the taxes and fees I told her.

The most incompetent so call representatives! I have had the worst experience. Been on the phone for 4.5 hours! The whole time I was transfer at least 14 times and yes I was counting because it's just ridiculous! The lack of communication between the departments are REAL!!! EVERYONE IS JUST PASSING THE BUCK! I would strongly advise anyone who gets the home internet from TMobile and If you are experiencing any problems do not call, I repeat do not call 'cause you will be sorry! I wasn't even in the system. How in the world that happened when you shipped the product to my home! Hmm, but I bet when the bill is due you will find me then! So incompetence and ignorance is roam at TMobile so please be aware!

My name is Ramona **. I have purchased the Razr Flip 7. I purchased the phone the end of September. The 1st of October my life has been miserable ever since the supervisor's lie and tell you they're gonna get it resolved. They're gonna get it resolved. They have taught the employee to lie to you as well. I have talked to everybody in the company and I'm still with a broken Razr Flip phone. I only had it a month. I hate I am a T-Mobile customer. And I have tried to be fair. I have tried to resolve the problem before leaving them and going to Verizon. This is just sad. I'm so unhappy being a T-Mobile customer.

T-Mobile said they covered my address for Internet, so I had them send me their equipment. It didn’t work, and I spent days on the phone with her Customer Service trying to get it to work. Finally, they said just bring the equipment back in person to a store. I took it to the store where the guy there told me that they don’t cover my address. So they wasted a ton of my time. I asked the guy to make sure that they don’t think I owe them money, he assured me I don’t owe them money since I returned to the equipment.

I was initially quoted a bill of $103, but the actual charge was $230. Upon contacting T-Mobile, I was informed that the higher amount was only for the first month. However, the second bill also arrived at $230.

My phone service and internet service is wonderful. It always has been the best phone carrier for me for over 25 years. What used to be great, and now is awful, is their customer service. They definitely want you to do everything in their app and they don't want you to call to talk to somebody. If you do call to try to get through to customer service, you will have a minimum of a half an hour wait time. What used to be the reason that I referred all my friends to T Mobile has become nearly non-existent.

I was a T-Mobile customer for 9 years on Autopay. I never missed a payment, not once. Due to poor cell tower coverage where I live in Anacortes Wa. I switched to Verizon 12 days after my last billing period. Due to a severe heart condition, I underwent a number of procedures and was recovering for a number of months. I assumed the minimal residual bill would be paid on my card and assumed that there were no issues. I have numerous notifications from T Mobile over the years on my email and as well retained the same number...

Can I charge way too much for postpaid accounts and I was told at Walmart when I purchased a T-Mobile phone there that there was prepaid service but I was told at the T-Mobile store that there's not a prepaid service but yeah I see reviews and stuff online for prepaid services so as of today I went back to AT&T because $30 a month is a lot better than 80 or 90 a month.

We have been customers for 23 years. Last year they called to give us a free phone update. Then I found it was being charged to our bill. We returned the phones and have the UPS tracking number to prove it. They still keep billing me monthly **! I have called 4 times! 4! No action on their part. I see that if we have a dispute that we have to go thru arbitration. For the $2000 erroneous invoice we are going to go thru the arbitration process. No customer care for 24 year customers!

I cancelled my account with T-Mobile on June 24th. A few days later they tried to take money from my bank credit card and failed. It happened because that card number was compromised and the bank gave me a new one. So first of all that mobile phone account was closed and IMO they illegally tried to access my CC account after it closed and failed. So they added a $25 fee for the CC failure. I called their consumer service and was simply put off with excuses. First excuse was that the phone services are paid after the service. When that didn't work they said I didn't pay enough on May 28th to cover June. I have no idea how they came up with that as they automatically take out whatever I owe them from the CC account.

I want to say that Tmobile expert Mathew ** is top notch on customer service. He explained everything on point. While helping me he stopped to go outside to speak with an elderly gentleman and check on him. I felt so comfortable with no pressure. Somebody needs to give this man a raise. Thank you Mathew.

T-Mobile Gilmer Road Longview Texas is fraudulent. I tried their service a few days and took everything back. I even paid the restocking fee for the phone. I didn't hear from them for months until I got a $400 bill from them. I called T-Mobile and thought they fixed it. Instead they turned it over to a debt collector Credence. WTF! Now Credence is calling and harassing me. Stay tf away from T-Mobile.

They will let anyone set up an account, charge you for the start up and ship your equipment but good luck getting help activating it. Tech support barely speak English and give you the run around. When you finally get a supervisor they just tell you to go to your local store. It's been the worst experience with a cell phone company I've ever had.

I had a horrific experience with T-Mobile last Friday. I wasted OVER 4 hours with them to my dismay. I sent an email to the new CEO Friday night and IMMEDIATELY received a response from the Executive Offices wherein Mr. ** could not have been nicer, more understanding, most accommodating and professional. He took care of the problem without hesitation and kept me as a 23 year T-Mobile customer. Thank you, Mr. **. You were a breath of fresh air.

I’ve been a T-Mobile customer for over four years and, until recently, I would have recommended them. However, I feel it’s important to share my experience so others are aware. Between Thursday and Friday of last week, I spoke with six different representatives who all confirmed that I could switch my account to “pay only” and move my lines to another carrier. I relied on their repeated assurances, but when I followed up today, I was told that the agreement would not be honored. I also requested to speak with a supervisor and was refused.

Where to start. July 25, 2025, we ordered $1994.98 worth of phones from T-Mobile, we're not T-Mobile customers at this point. My wife and I waited until September 20, 2025, after never receiving the phone and multiple attempts for refunds, I finally started sending the CEO Mike Sievert, messages on LinkedIn! Now after that nightmare, my wife starts getting calls from collection agency stating we owe T-Mobile $573.00 dollars for services rendered on an account that we never opened because we never received a product. I have emailed Mike Sievert and I plan on filing a BBB case as well as opening a case in small claims court. T-Mobile is the absolute worst company.

Came in person to get an ongoing issue resolved. Should I be shocked it couldn't be resolved, no not at all. We were in Costco and AT&T switched us over to their provider company for phone service. Between phone companies they would not let us cancel our services on our own and needed to do it for us with T-Mobile to transfer services. We were told we don't need to do anything or take any action all services were cancelled. Well they weren't. We got new credit cards and T mobile called saying we owed money this month's bill. Couldn't come out due to insufficient funds. We called and couldn't get through to anyone because we currently open with services from them so we could not gain access to the T-Mobile account.

After having a phone number with T-Mobile for a couple months, I decided to cancel it. Just wasn't satisfied with the price. After canceling it and paying the final bill, I was then sent another bill. It was appearing to be ANOTHER final bill. Even though I thought it wasn't right to get another bill, I decided to go ahead and pay it and get it over with. But I could not log into the website to pay it because I canceled my number. Since I canceled the number, I could not get the verification code. Since I couldn't get the verification code I could not log into pay the bill. The only way I could pay it was to reconnect my service and pay reconnection fees and all of those other littles BS fees.... which I was not going to do! They turned me into collections. So they've got you either way.

17 calls (average) each time I try to call customer service just to find a rep who can speak English. And then I get HORRIBLE TECH SUPPORT, or lack of. Unable to get Voice to Text. This makes me feel like I'm using a phone from 1980. I paid a fortune for a phone that won't do this simple function. I'm completely outraged and incredibly disappointed in TMobile.

My wife and I switched from Verizon to T-Mobile in good faith. We researched the service map and it indicated that our home was covered by “Extended G5 Area.” However, when we got home, we had one bar of service — our sound quality and signal reliability was poor. Dealing with the T-Mobile store and with customer service has been a nightmare. We are a dozen separate calls and over eight hours in. We are still stuck at “square one.”

T Mobile has been charging me for insurance for month one and empty line. And will not refund me for their mistakes. Do trust t mobile is a fraud. I had 2 phones for my grandchildren that was supposed to have the insurance not an empty line.

Last year, I added another number to my account. It was suppose to come with a gift card to Sam's Card & I have never received it. I contacted customer service a couple times, they claimed it would get resolved and I have yet to receive it. When I spoke with one of the reps they basically said it was my issue and not theirs. I sent an email complaining about the service and the failure to follow the agreement. I haven't received anything and it will be a year next month.

Tried to switch my service to T-Mobile. When trying to activate over the phone, the rep and myself had issues understanding each other. I canceled the service and returned the phones within a few days. I got credit back for the taxes and phones in a timely matter. Also received confirmation the phones returned to them okay. Months later I kept getting bills in increasing price. Multiple attempts to correct over the phone. They hung up on me a few times like the call was dropped. I told them I refused to pay for a service I was not using. I was sent to collections a couple months later. I sent them a certified mailed letter with their policy highlighting on it where it said I didn't owe the money. The case was dropped. I found out the other day this happened to a coworker a few years after mine.

I am currently a T-Mobile customer, and I have been dealing with the same problem and calling about the same problem month by month, for a year and a half. They NEVER fix my problems or issues, put you on HOLD, when they choose not to listen and get mad, they don't know how to do their jobs. Bad phones, horrible service, and the WORST customer service.

I Live in a suburb of Minneapolis and had T-Mobile cell and Internet Wi-Fi for five years with no issues. Then one day my service kept getting interrupted. No Internet, no Wi-Fi, no cell service when I called their customer service. They flipped some sort of switch and I got my service back. Then it happened again a couple days later and I called back again and this time I was told there was a tower down and it wasn’t going to be replaced so there was no longer service at my address, but they still were taking my money and not telling me they did not cover my area anymore. Their TV commercials that say they have coverage in the middle of nowhere are ridiculous. I live 20 miles from the large city of Minneapolis, Minnesota, Minnesota and I do not have service.

I've been T-Mobile prepaid customer for many years. I renew on December 20th for several years. Last year I have $70 balance as of December 20. I add $30 on that date so as not to lose the $70 balance. T-Mobile forfeit my $70 balance anyway. I called T-Mobile and spoke to Lisa for more than 30 minutes to plea my case to no avail. In conclusion, T-Mobile is a robbery.

Changed mobile service last month on Oct 10th. They let all the phone lines switch, but mine (the primary). Said it may take up to 24 hours before it switches. 24 hours go by, then 48 hours go by and still no new phone service. New service redoes the request and it starts working. THEN, I get bill today for $118 for service thru Nov 4th. I call up T-mobile to have them tell me, "Well you had the service 2 more days" before I changed service!! I just paid Oct bill on the 1st, so I should not have received any bill. They would not even refund me for service I didn't receive for Oct 10th- Nov. I was a long time customer, but if you're that greedy for money, I won't be back ever!!

Our fiber went out yesterday. It took three phone call before it was confirmed to be a local outage. My daughter works from home and relies on the internet. She needs to provide documentation of internet outage as verification that she cannot work. After another three phone call, it was confirmed that T-Mobile could not provide an email or text documenting the local outage. I called again today for an estimate of when service might be restored. NOPE! T-Mobile cannot provide an estimate of restoration or a promise of an estimate. No documentation of the outage and no estimate of when it might be restored. Nothing but frustration. TERRIBLE CUSTOMER SERVICE!

I needed help setting up my home Internet and my customer service rep was Vicki, who did an excellent job of walking me through it and helping me to get it all done and I just wanted to tell you that she's great at her job. Thank you, Vicki.

I saw on TV that T-Mobile is offering a free new iPhone after trading in your old phone whatever its condition. I went to T-Mobile in Corona. I was shocked when I found that it’s a big scam. I have iPhone 11, I will get 150$ deduction from the price of the new iPhone. The representative explained that “You haven’t read the fine print of the advertisement"... though T-Mobile was a very efficient company with wide coverage even abroad. I am really disappointed. If you are not willing to make a promotion or rewards to loyal customers, then keep providing your best service, which you are the best till now.

Typical bait and switch, total waste of time. Their website shown some good promotion (bait), I was interested and started ordering there. T-Mobile website validated my numbers for porting in and I was able to add new plans with phones to the cart, and the cart shown the total prices with the promotion applied. The trick started when you submit the order, it said something wrong and I need to contact representative. Started a chat with an online agent, he confirmed the promotion then he asked me to fill out a form full with private information before he checked my number to validate if the porting qualified their promotion. So I end up giving all my information they ask, later was told that the network where I plan to port from does not qualify their promotion, then offered me something else (switch) I'm not interested at all. Total waste of time!

T-Mobile was not good for me. More expensive than they told me at sign up. Somehow I got to about $20 more than I expected to pay. Coverage is not good where I live. (Palm Beach) and when I went to cancel my account, I had to go in to verify myself. I have an account number, address, security questions, but didn’t have the right pass code number, so I couldn’t be verified. Total hassle cancelling my account. I had to go into a store to get my account closed. I have a credit on my account, and now I have to go in to a T-Mobile store again to get my $10 back.

T-Mobile at Indian School and 51st Ave, Phoenix, Arizona, could really care less whether they keep business or not. I started noticing ads giving free phones to new subscribers and upgrades to existing. I went to T-Mobile and asked about the upgrade. I wanted a new phone like they give out to new subscribers. Verizon is giving out free phones to new subscribers, so I figured T-Mobile would want to keep me around. I've been with them for 5 years. The so-called rep's first question was Well, how much extra are you willing to pay for a new phone.

This company is a rip off. I tried to use their service and it did not work where I live. I tried to return the stuff and cancelled the service on day two and tried to return the stuff and they would not take it back. I have been waiting on a return label for seven months. This morning I received a text from Harr and Harris for T-Mobile saying I owe them and they are taking legal action. This tells you how good their customer service is. It's terrible and they don't communicate with each other so I say run as fast and far as you can and get anything but T-Mobile.

T-Mobile didn’t just disappoint me, they turned my life upside down. What started as excitement to save money quickly became a nightmare I couldn’t escape. I trusted their promises, believing the plan would help keep my budget stable and my family connected. Instead, my bills started piling up with charges no one could explain, and every call to customer service felt like being gaslit by people trained to say “sorry” and nothing else. At the worst times, my service would just shut off—no warning, just vanished. I missed critical work calls, family emergencies, and felt like I was losing control over my own life. The stress kept me up at night worrying if I’d made a huge mistake signing up in the first place. T-Mobile didn’t just take my money; they took my peace of mind. No one should ever feel so helpless and betrayed by a company that claims to care. If you value stability and honesty, stay as far away as you can.

The most inept customer service I’ve ever experienced. Tried to switch my three lines to T-Mobile from another carrier. Got a notification that my credit card declined the transaction. Called back to T-Mobile within minutes to run my card again after I spoke with my credit card company and verified that was a valid transaction by me. Called back again to T-Mobile multiple times to confirm that everything is in order to validate my contract even submitted my credit card information again and again. Got the assurances that it was all good and in works. Come the last day of my pending contract, received an email that my contract is null and void because of my credit card decline.

Re: **, T-Mobile, 5327 S. Mill, Pryor, OK 74361, 539-233-0989. We would highly like to recommend the customer service of ** with T-Mobile in Pryor, OK! My husband and I both changed our service company over to T-Mobile and bought new phones from them. The change-over was not without it’s challenges because I wanted to trade my new phone one day after I’d bought it and when my husband’s phone arrived ** needed to get a transfer code from the previous company. BUT! Let me tell you! Without **’s knowledgeable help, we would’ve not completed our change over for either phone, nor the service company!

A week ago I was with T-Mobile. I was with them 3 years. I needed to add a phone line. I called to get a phone line, new phone. Day one called waited 33 minutes to get an idiot on the phone I asked for supervisor. I was on hold 45 minutes. No supervisor came on the line. I wasted a lot of time trying to spend money. Day 2, I called in wanting the rep to place the order only to be told I had to do it myself. I really didn’t want to do it myself. I did accomplish getting new line and phone line. I spent a hour on the phone. Every consumer wants to hear you have to wait 30 minutes. We decided to go the stores. They shut down the big store, new store open Friday. I could drive to Independence or Blue Springs.

This is no review for this specific location, this is about T-mobile in general, first time I became T-mobile customer about 12-15 years ago and everything was ok until T-mobile offered me to add an extra number to my account which would make my bill less even I didn’t need this extra number and after short period I find out that someone I think from Texas was using this number on my account.

This is the biggest rip off company I have ever experienced. I don’t recommend Anyone go to T-Mobile for anything. I have been overpaying by over 340 dollars in the last few months, my current bill is paid but they keep sending me messages saying I owe another 81 dollars when my bill was paid for this month. I am leaving T-Mobile asap. Now I see why so many people have left because all they do is rip you off. Good luck T-Mobile but you just lost another customer.

Ricky helped me with several tips on how to expand the use of my phone. He is kind, patient, friendly, helpful and explains things thoroughly. I really APPRECIATE his professionalism; he's a KEEPER!!!!

If I could leave a 0 star score I would. It's been two months of weekly fighting with them to get the 'rebate' to pay off my old phones that they promised when we moved over. They keep sending me notices that I have to set up my voicemail, which I don't use, and they have no way of disconnecting it, I will not be forced to have voicemail. They promised a AAA membership and that too was aggravation to get it set up and I still don't know for sure if it is going to go through. I've been with T-Mobile for just over two months now and I've been on the phone with them at least twice weekly trying to get it all sorted out. I'm currently on hold with them and it just passed an hour on the phone with them. Their customer service is severely lacking, they need more training on how to fix things, and the wait time is outrageous.

I was approached while shopping at Sam's and told of many great promotions and reasons to change carriers. I was promised over $800.00 in Sam's gift cards after 90 days, it's been 120 and nobody knows anything, I've even talked to two managers. They were going to look into and get back to me. Nothing... That's not good customer service! And I'm very upset about it. I have also referred someone promised a referral fee and then told that promotion was over.

Automated system is garbage. Took me over 30 mins bc the automated voice did not recognize words and would only kick me to the paid representatives. Total scam. Then the system would not recognize the key strokes made. Dropping this carrier. I switched to Verizon. Free iPhone 16 pro. Try it.

I left T-Mobile because no one would recognize errors in my online account nor correct those errors. My online account referred to equipment T-Mobile claimed I had in my possession including ~$300 fee for failure to return that equipment. Subsequent to my leaving, I live in fear T-Mobile will try to collect the bogus charges.

Roger #** (supervisor) was very insulting on the phone, very unprofessional, accuse me of using raptorial question. Can somebody listen to the phone call? This phone call was today. My name is Victor **. Also spoke to an assistant named Universe. He was very unprofessional as well.

What an awful company. I was a customer for year and they told be I qualified for a new iPhone 17. Before upgrading I was resolving an issue with my account because they entered the wrong EIN number when I opened the account on their end so I changed that and the company name per their recommendation. I was told they would honor the rate I had and nothing would change. Then my bill went up $15. After screaming at them they magically found the code to put me back to my old rate. Then I went to trade in my phone and they said they couldn't honor it on my new account. Shame on them. Biggest scam company ever.

I like T-Mobile. We moved our business account from Verizon to T-Mobile. The only problem I have with it is they do not carry the new phones. I've been waiting for the pixel 10 pro 256 GB. It's still not carried at any store around me within 300 mi online. They only carry the 128 GB. The funny thing is is you can go to boost Mobile which is not a big carrier and they have the pixel 10 pro. You go to Verizon. They have it so you go to AT&T. They have it. It's just really hard to get a phone from T-Mobile unless you purchase it straight from the manufacturer. You would think for being a big carrier like they are that they would be up to date on all the new technology but they are not. I really hope that changes soon because I don't want to have to change carriers again.

Didn't drop our old line, charged us for that plus a 65 dollar fee and 10 dollar fee. So, suppose to be 65 turned out to be 200 dollars. So over them they don't cover any of their mistakes and makes you pay for them.

I am writing to commend with 5 stars the service given me by two young TMobile men a the Hampton Pointe Hillsborough NC store-Davaun and Eli. They were very professional, polite and extremely helpful when I needed assistance to get a phone rebate upon changing my service to t-Mobile.

I cancelled my account with T-Mobile on October 10th, got a better deal with Visible. On October 26th I was billed $40.13 by T-Mobile for the billing period of October 7th thru November 7th. I called customer service to get my money back minus the 3 days I had service, but was told that it is T-Mobile’s policy to bill the entire month when an account is closed. So, I’m paying for 27 days of no service. I’m feeling very ripped off.

IF you're thinking about going with this company DON'T, just signed up and weeks later my phone is shut off, and with a bill bigger than the monthly plan that also want me to pay to have my phone turned back on. The worst company I have ever dealt with!!!! So much for their great promotions.

I have been a T-Mobile Customer for at least 25 years! Recently I have not been receiving some call. It will say Answered Remotely! Wth is that! I have called and talked to many techs and a Samsung tech with no answers! Terrible customer service!! No one can figure it out?? They just give me the runaround!! But they take my $ every month! Still not getting all my calls!!!!

I was a TMOBILE customer for many years and pleased with the service. My son recently was employed by AT&T so I was able to access the family discount. TMOBILE is billing me for the entire cycle - even though I canceled and service was discontinued four days into it. They refuse to provide me a pro-rated bill. What business gets to charge you for services you did NOT receive? Whatever relationship I had is now ruined by this.

Bree is hands down the LeBron of T-Mobile! I’ve never experienced customer service this good over the phone before. She was extremely helpful, patient, and went above and beyond to make sure our situation was taken care of quickly and efficiently. Bree truly sets the bar for what great customer service should be. T-Mobile is beyond lucky to have her! Thank you Bree for helping keep us with T-mobile!

I was with T-Mobile for 20 years and I was happy until I started seeing discrepancies with the bills and every time I called to talk to them. I always have to explain the issue over and over. Why don’t they make notes for everyone to know what’s going on. I ended up canceling my account. I ended up paying around $500 for service I never had. They made the last months so hard and difficult. I’m glad I’m done with them. Now I hear they’re getting mixed with politics and that’s just sad. Now for sure I don’t like them!! I hope people stop using them.

Internet service was a great price but slow and short-reaching, but cancelling service when we sold our home was a big hassle. I would never recommend T-Mobile just for that reason. It was a whole thing just to initiate cancellation, then I had to wait ~40 minutes in a T-mobile store to drop off the internet equipment with a return label I printed myself, then a couple weeks later I was charged another service month because the equipment hadn't been checked yet. I was refunded this charge when I brought it up to one helpful agent over the phone, and had my card taken off autopay at her recommendation. (But why would they keep it on file after I've cancelled?) Anyway, I was just sent a last surprise bill with another service month plus a late fee and their debt collection license number written at the bottom of the notice. That's icky, and I was absolutely told I wouldn't owe or be charged anything after the refund was issued weeks ago.

I transferred out one of my phone numbers from T-Mobile. They turned around and shut my two other phone numbers off as well. Even though they tell me my account is still active they won't activate the two numbers that they shut off. T-Mobile says we have to send you a pin to verify your account, well isn't that convenient? Because neither phone has any service so they can't help me period so I'm stuck with 2 phones that I can't use that. I just paid for $110. And of course, they can't restore the money because they have to get into my account. Which they closed out of spite.

Mark provided exceptional service from start to finish. He was not only friendly and approachable, but also incredibly helpful in guiding me through my choices. He took the time to explain each option thoroughly, making sure I felt informed and confident in my decisions. His professionalism and attention to detail made the entire experience smooth and stress-free. I left feeling very satisfied and truly appreciated the care and support I received.

I have been with T-Mobile for almost two years and it has been a nightmare. I was with sprint for over 20 years before T-Mobile took over and I have never had any problems like this. I order a samsung galaxy s25 in july 2025. I have already had to replace the phone three times already. I did not want another replacement. I told the customer representative Bert that I was going to cancel all of my accounts with T-Mobile because of what I have been going through. Bert told me because of all the problems I have been going through he was going to speak to management about me getting me another phone because I did not want to get another replacement for the samsung galaxy s25. That would have been my 4th replacement.

T-Mobile (at 3600 SW Archer Rd, STE C, Gainesville, FL 32608) has consistently poor service. Every visit has been disappointing, but today was especially bad — I arrived about 50 minutes before closing and still didn’t receive the assistance I need. The staff told me to come back another day, and the way she said it was unfriendly.

I have been with T-Mobile for 3 years and I had received that phone call with my initial contract that my phone is paid off so my bill will be lowered, not credited because I paid off my phones with additional payments on my bill.180 So I expected my bill to lower...nope it raised to 230.00. Took off my protection plan and Netflix.170...but that is apart of my plan...oh your plan is no longer in contract anymore. Okay so I'm paying for 2 phone lines and a tablet....and you can join right now for 3 lines and a $5 tablet line for 170....t mobile is diabolical. Never recommending t mobile for prices. Services and network connection worked great until 6 months ago started to lag.

My service with T-Mobile was fine until I cancelled my plan when I found a better price elsewhere. When I first started my service with T-Mobile, I needed 2 lines for my son and I. They had a package with a 3rd “free” line that I never used and never connected to a phone. When I ported over the 2 active lines to a new carrier, T-Mobile started charging me $68/month for the 3rd never used “free” line. They said when the other two lines were ported to AT&T, the free line was no longer free. After my call with them, they still proceeded to charge me for another month. This is super shady in my opinion. Anything to make a buck. Well good for you, T-Mobile. You made an extra $204 off of me, but at what cost? I'm going to scream it from the mountaintops to anyone listening. It's not about the money, it's about the principle. You showed your complete lack of character in your corporate structure.

Tmobile service is pretty good but how they treat their long time customers is not, hmmmm not enough well I don't really think tmobile would like to hear what I really think! And what I would really! Like to say, I choose not to be vulgar on here!

This has been THE WORST experience. T-Mobile tricked me into a phone, lied to me about my bill and payments, then charged me for a line that's not mine and refused to give me back ALL of my money. This has been a terrible experience. I spoke to Phoebe, ID# **. I spoke to a representative prior to her that REFUSED to listen to me, so I had to speak to Phoebe who is a supervisor. I was told that my bill WILL NOT go up, if I accepted a Samsung Galaxy FE 24 phone. 100% LIED TO ME, 'cause my bill went from $100, to $190, and that totally annoyed me 'cause that's way too high. Then I had a Tablet on my account (a tablet that I was not aware of that was costing me $25 a month). Then I was told that I was only able to get a refund of 2 months, even though I was charged $200+ so far. Then I spoke to someone on the escalation team Jessie - ID#** and talking to him was equally frustrating.

This is in reference to the Gastonia Franklin Blvd. office, the T-Mobile sales lady "Keys" is her name but she was so helpful, knowledgeable and kind to our aging mother who just wanted a tablet so she could actually see what she was doing .... She went above and beyond what I'm sure is required of her and T-Mobile will probably get my husband's and mine account as well because of her.

When I started with T-Mobile, I sent my old cell phone to get a new one for free. I put in my envelope that T-Mobile sent me and I went to UPS. I received my receipt that proof about this transaction. Past the days, T-Mobile texted me saying that they haven’t received the cell phone in mention, so I checked my UPS tracking number and it says that my package is still there the same place where I left it. So T-Mobile make a 3 way call, them, UPS and myself. The lady in UPS told us that T-Mobile have to start a claim. T-Mobile start the claim, past time and I received a call from T-Mobile saying that it haven’t been approved for UPS, but I have to mention that between all this happened I call many times T-Mobile regarding my case, because I started been charged for the new cell phone.

My service was exceptional at the small but great West End Avenue location in Nashville. Antwon ** helped me transfer data and applications at the end of the day, working past store closing on Saturday evening to the new iPhone I had ordered from Amazon. I was eager to get this accomplished since my old phone had quit ringing and the ear speaker had long quit working. He was so patient and talked with me for the hour he worked. I felt safe walking in the dark to the rear parking lot but am confident he would have accompanied me to my car if I'd asked him. That is quite comforting to a 65-year-old woman. It wasn't the first time I've been to the store and gotten his assistance. He has always been professional and extremely helpful. I've supervised people in my career and I wish I'd had an employee like him!! Highly recommend T-mobile and West End Avenue Nashville location.

Katrina a very kind customer representative from T-Mobile Internet was prompt to help me rest my Internet at home and help me with the required information I was supposed to give her to help me. Furthermore she offer to call if I needed any again.

Have been with T-Mobile for almost 22 years. Never has there been such difficulties in contacting T Mobile. Even this year in January 2025. It was easy. My phone a REVVL 7 5G has been terrible from the start. Have had to go to the T Mobile store, have had to call which is impossible. The phone has not worked since Friday afternoon and it is Sunday. Promised call backs. But none. They cannot send texts to verify me because it does not work. Went to the store yesterday. A friend took me because I cannot drive. And I have a severely disabled son at home. They did nothing. And told me no store could. The phone was purchased January 27, 2025. I will be sure to make it my business to let all the media outlets here in St. Petersburg Fl. know how dangerous this is because of my son. Oh and I am 80 years old and am trying my best. T Mobile should be ashamed of their phones and their service. It was not like this before.

When I switched over from Verizon to T-Mobile back in 2022 it was the best choice I have ever made involving cell service. But the last 2 months my service has sucked. Very slow internet connection. I drop calls more frequently. I give the service 2 stars and hope this gets fixed soon.

I called the 800 number to inquire about pricing. I was told I could get my 7 lines moved over, get 4 free phones and my bill was going to be about 35 less than what I was currently paying. I said sign me up, and paid the 74 to have the Sim cards mailed to me. When I got the Sim cards went to the store to get phone and lines moved over, found out no free phones and my bill was almost 125 more than what I currently pay. I canceled everything was told I would get the 74 back. About 30 days later instead of a refund they took 300 from my account. I have never had 1 day of service. I have made lots of calls each time for over an hour told ill get my money back but all I have gotten back is 204. I have no idea where they got that number from. I feel defeated, never used the service, not 1 day. They are crooks!

How the hell can you not correct auto pay. 5 months 10 hours and no one can speak English's. It’s absolutely worthless. I am switching back to Comcast’s and paying more money to just simply not have the headache.

I should have read the reviews before I decided to try T-Mobile out: I signed up for a new line of service and 5g home internet on 9/23/25- was billed 62.31 that day and was promised 2 day shipping. I received my order 10 days later, 10/4/25 and never activated or opened any equipment. I contacted customer service about cancelling my service, which you have 14 days to do without any penalties and they were gracious enough to send a return shipping label through UPS, on 10/7/25. 10/16/25 I received email confirmation that all equipment and accessories were returned and to expect a refund within 10 business days. On 10/20/25 I received a partial refund, for the activation fee and taxes in the amount of 36.20- so they still owed me 25.93 and I was told by customer service I should expect that soon.

I’ve been with T-Mobile for 10+ years. It used to feel customer-friendly. That’s no longer true. My bill kept going up, so I removed paid add-ons (like Netflix) in my account. The services stopped working right away — but my next bill still charged me for them. When I called, customer service basically told me it was my fault for removing the add-ons myself instead of calling them, and that “add-ons aren’t prorated.” I was told I’m supposed to cancel exactly at the end of the billing cycle, or I get billed anyway. After 23 minutes on the phone they finally issued a “one-time courtesy” credit. At this point T-Mobile feels like any big telecom: higher prices, blame the customer, no loyalty. I’m planning to move my lines elsewhere.

HORRIBLE! Horrible customer service. Lies and tells you what you want to hear. Stayed on hold for 30 min to be disconnected. Second time connected. Spoke with someone and then got disconnected again. They allow no authorized users to gain access and purchase phones, tell you if you cancel the plan they will be responsible then send you to collections. I have never been so dissatisfied with a company. As soon as you can leave and run to a better company.

I would NEVER recommend Tmobile even if the phone was free and the service was paid for a YEAR!!! I lost my phone and filed a claim paid 250 deductible all in 10 minutes. Cool, no biggie, seamless process. I get the phone the next day again all good. NOW I'm trying to activate it and this is where everything went downhill!!! I added the sim card and called customer service. I gave them my account pin, they said they need to send a passcode. I only have ONE phone on my account so they send it to my gateway again. Pretty easy right???

Why does T-Mobile make it hard for Customers to access their account, IT'S STRESSING! Especially for long time Customers over 5 years+...it used to be easy before requiring a stupid code. AND...texting a confirmation is NOT always good idea, ESPECIALLY when you misplaced your cell phone. I WOULD RECOMMEND Another carrier. Past week...was a problem with no internet connection because TMOBILE had a technical issue whatevers. If I can't depend on this carrier. Definitely looking elsewhere.

Hi. I've been a customer of T-Mobile for 20 yrs now and I have to say Noah at the Washington T-Mobile store has to be the most helpful and nicest representative that I've had the pleasure of dealing with.

This is the most upset I’ve been with T-Mobile since I was a kid. They’ve been charging me for international calling since 2022, even though I canceled it a few months after getting WhatsApp. Somehow, they have no record of my cancellation and have been adding an extra $15 to my bill every month for three years. When I called today, I was told it won’t be fixed until November 8 — the exact same line I was given three years ago. The only “resolution” offered was two months of credit and $10 off per month, after already taking more than $500 from me. The craziest part? The issue still isn’t fixed, and T-Mobile can clearly see that my international calling usage has been zero for the past 90 days. T-Mobile, please make this right.

The absolute worst in the business. They make promises and then pull the rug out and don't care one bit about you as a customer. Read every letter of every piece of paper you agree to with them. Their representatives will tell you one thing and in the fine print it says something else. Who is to blame? "YOU."

Review of T-Mobile on 2032 Winchester Road, Huntsville Al. I have been a loyal customer of T-Mobile for over 27 years UNTIL this week. Over the years, I have watched the quality of the customer service employees fall far below what it used to be. I turned my wi-fi equipment into this location and it has been a real mess. Primarily with someone who calls herself **, assistant manager. They took my equipment, but it was lost during transit, and I was being charged $239.00 unless it could be found. She was rude, interrupted me repeatedly, overtalked me while I was trying to explain the situation, and told me they couldn't help me and I would have to deal with situation by calling 611. (I had already done that and they told me to go back to the store that took it in the first place). I found her to be very condescending and hateful.

Lily and Andrew (THE GADGET GUY) made my experience so much better. BIG HUGE THANK YOU TO LILY. You guys rock fr. In the past could honestly say it was bad experience, customer service sucked but I was surprised you turned this around. Happy TMobile customer here

Rating: ★☆☆☆☆. I’ve been a Sprint then T-Mobile customer since 1997, and unfortunately, my experience has been disappointing. I decided to move all the phones to business account. I was told the tracking devices and lines were free and no cost to me. Just recently I decided the go through my bill. To my surprise I was being charged the tracking device and lines fees. These are devices I am not using. I went back to the store, and I was told it was more than 21 days and devices cannot be returned, and I will continue to be charged. The store at Atascocita on 1960 (near Super Walmart & Woodforest Bank) claimed they could not help even though they helped to open the account. I was given a number to call. They claimed since the transaction is passed 21 days I will continue to pay. This is interesting to be paying for services you are not using.

Over 10 years, $55 month T-Mob. Now 65+ age, no job, canceled account,. Seems I went 1-2 days past above 30 days, now received Threatening bill of $4.53. I had years of barely-working 1 year old phone. Pitiful!

I am on my fourth year with T-Mobile. I have T-Mobile internet and my T-Mobile phone and I have a Moto phone. I have had zero problems with T-Mobile and my price is considerably less than what I used to play excuse me pay with Spectrum. I cannot be more satisfied unless they gave it to me for free!

I felt robbed. T-Mobile made me buy a phone when I trade one in and they scammed me. T-Mobile sucks. I wouldn't recommend someone to be scammed like that. I regret trading in my phone and also the service. Some of them are scammers.

Love T-Mobile's customer service. Walked into the store today and right away both employees knew what to do. Very knowledgeable, very friendly and polite. Went out of their way to help me. It was the Macclenny store. Aleara and Stella were awesome.

I placed an order for airpods which had the incorrect address, spoke with Scarlet and she told me she would cancel it. My monthly bill comes around and turns out they shipped the airpods to the wrong address and expected me to go pick them up to which I told them absolutely not. This is their mistake and I don’t have access to that address. It has been 2 MONTHS AND THEY ARE STILL ON MY BILL!!! I did not want to have to go out of my way to the store but I will be there canceling my plan tonight. DO NOT RECOMMEND!!!! THEY WILL TRY TO ROB YOU!!!

Customer service people are rude and unprofessional. I was on the phone with them for nearly 4 hours to fix small issue. Despite hanging up the phones three times, there are lack of experience and knowledge, also their service sucks. Home internet is a big joke and cell coverage is trash.

My phone has been blocked for almost 2 weeks, phone is paid off, acct. Paid and they cannot unlock my phone. Numerous calls and explanations have been unsuccessful. My phone is being held hostage. I have cancer and other medical issues that I need constant contact with my doctors. I have not been able to get one person that can unlock my phone.

Horrible horrible service. We spent hours in their store getting service transferred. Didn't realize we were locked in and now we have to pay $1500 per line to get out of if or wait it out to switch to decent service. The new phones are dreadful. The talk to text features are bad, the camera is bad (S25). Go with anyone else. I thought no one could be worse than Verizon...I was wrong.

I just want people to be aware that T-Mobile is scamming people. Sending a 748 bill for services never received on a device, never activated and returned with receipt. Double hard sales tax. Which my bank and refunded me... beware of fake text messages from Metro by T-Mobile as well.

The iPad I purchased as part of a promotion turned out to be billed at the full price. For the past six months, I have been trying to get this issue resolved, but every month the same problem appears on my bill. After calling customer service each time, I am always told that the issue will be fixed — that it will be checked, reviewed, and corrected — yet it never is. Each new representative I speak with seems unaware of what was discussed before. They do not review previous notes or take responsibility for what their colleagues said earlier.

The worst ever, they are scammers, they overcharge and their customer service is the worst. I regret the day I got their services. They charged me $325, and when I called them I got the stupidest answer ever. Poor connection, poor service and overcharging.

T-MOBILE is phone service I have ever had. I don't think I would recommend them to anyone. I really think they are a rip off. My bills was 180$ one day and the next day it was 350$. That's a really big jump.

We were frustrated with the poor service you received from T-Mobile at your address. We were upset that a supervisor suggested buying home internet for phone coverage and refused to provide his name or repeat his answer, then hung up on you. **What we've done so far: we are pay all the bills in time and T mobile supervisor ask us to buy internet to get services coverage so he want us to pay for another service to get the coverage from T-Mobile which we already paying for???

Only get 1 star because 0 wasn't an option. Worst customer service ever, misinformed employees, bs promotions. All they do is lie and apologize while never knowing what's going on. Don't switch or join. Worst move ever!!!

I couldn’t solve the problem, my husband couldn’t solve the problem BUT Adam at the Old Keene Mill location did. Needless to say, I am most appreciative of his knowledge, patience in explains what he was doing. I walked out a very happy T-Mobile customer.

I was approached by T Mobile asking if I would be interested in trying their Wi Fi Internet service that works without a cable through the telephone cell towers. Since they offered 1 GPM service and I was looking for a new internet supplier and thought that a wireless (and therefore cable-less) service might be worth a try. I singed up for the free 15 day trial on 09-12-2025. They were to send me the modem and I was to have a 15 day free trial period to see if I wanted to continue with a paid subscription.

Very bad customer service. No honest people. Not fair. Charge you for service you do not get. They charged me for a closed line that I did not use. Customer service removed that charge, and management repost it and sent it to collection immediately!

WARNING: Do Not Fall for T-Mobile’s Lies – Worst Experience Imaginable. I’m writing this as a serious warning to anyone even thinking about signing up with T-Mobile. This company has mastered the art of deception, bait-and-switch tactics, and corporate gaslighting. They lure you in with flashy deals, too-good-to-be-true promotions, and promises of “unmatched customer service.” But once you’re locked in, the nightmare begins — and it only gets worse. Let me break down my experience so you know exactly what you’re getting into:

They are a scam. I was going to switch to them and when talking to them I told them I would not be home when ups delivered the phone and they told me all’s I had to do was an e-sign and they would deliver it but T-Mobile is set up where it is in person only so I never got the phone because ups sent it back and I called and canceled the service for t mobile and 2 weeks later they changed my credit card for service I don’t have and I fought to get my money back and they shorted me $5 and 2 weeks after that I get a bill in the mail that says I owe $2.90 for service I never had.

T-MOBILE is horrible. I would not recommend them to anyone. Been with them for over 20 years and been lied to over and over. They won't do what we ask, say they will do it and then don’t. We have lines on our account that have been on there since 2015 and we have ask that they be removed thereby have been paid for for years now and they are not being used. Had a watch that was paid for that has never been used as cellular and they want remove it. Get it together, make your employees do their job right the first time

This service is terrible. My phone service never works even in spots that T-Mobile claims they cover, my hotspot also never works. I really wouldn't recommend getting T-Mobile. Even their best service plans do not work anywhere. And if someone is nearby that has T-Mobile WiFi then T-Mobile will take my service to make the other person's wifi run better.

I overpaid my bill before I moved in June 2025. T-Mobile sent me two bills, one in July and another in August, both showed credit for $31.00. On October 15, 2025 received a credit card nested in 10 pages of directions on how to use it in order to receive my refund of $31. Unbelievable! No other communications such as a note saying something was in the mail or apologies for the delay. Please call us and will let you know how you will get your refund. I moved in with my daughter and son-in-law. They have received checks from any and all utilities that have needed to refund money. They came within the first two months as checks or returned credit. T-Mobile took 4 months with a credit card that required detailed understanding in order to cash it, and payment of fees for certain uses or if I didn’t understand how to deposit it right away each month I would be charged three dollars. What a waste of their time in mind.!

They told me that my service wouldn't be interrupted, even though I hadn't sent the other box back. Yet they shut off the internet because they didn't get the box back so no, I wouldn't recommend them.

Transferred from Metro to T-Mobile. Promised one price for service, then charged another. 3 months of talking to reps without success. Nice but unhelpful. Would've cancelled service, but then would have had to return phones and start all over. Confident they were betting on this! VERY DISAPPOINTED. DID NOT HAVE ANY BILLING ISSUES WITH METRO. WILL CANCEL SERVICE AS SOON AS "FREE" PHONES ARE PAID OFF.

1 star which they don’t deserve, but you have to leave at least one star to write a review. So, I’m very disappointed with T-Mobile’s handling of my account closure. I called in July to close my entire account, which had two phone numbers on it. One of those lines had already been disconnected a month earlier, and I only needed the unlock code for the other phone so I could switch to a different carrier. During my call, I clearly stated that I wanted the entire account closed. However, T-Mobile only canceled one number and left the other line active — without my knowledge or consent. Now I’m being told I owe $262 for a service I did not use and specifically requested to be canceled. I do not believe I should be held responsible for this charge. I acted in good faith, followed the proper steps, and trusted that T-Mobile would handle the closure correctly. I hope T-Mobile reviews my account history and corrects this mistake.

Rarely do I go public with experiences bad actors, but in this case I feel it is necessary. Be very aware of T-Mobile and their deceptive practices. They have their customer service set up to deflect, stymie and stonewall any customer billing issues that involves their being accountable for over-billing. We moved to T-Mobile a couple of months ago and did so because we were given some in store guarantees about service coverage that was not truthful. We had 4 initial lines ad cancelled them all during the trial period and little did we know they kept a line open that had not been initially to be ported over to T-Mobile and continued to bill for a line that had no open service.

Finally a new internet option arrived in my town. I ordered the gateway and access point. Took a week to arrive. Difficult finding the setup instructions. Barcode on the package didn't go to instructions. Googled and got it on. Still needed to call service. She was friendly and got it working. Seemed okay until all my devices were connected. Started having problems all week. Returned it the store 7 days after setting it up and they sent me a bill for 79 bucks. They advertised free trial.

We have to stop these mega corporations' greed by cutting ties. I plan to start a petition to file a class action lawsuit on T-Mobile for their illegal and deceptive business practices. They are grossly overcharging for services. The management sits on recorded lines and LIES. They better count their days as consumers we hold the power to end corporate greed.

While visiting Memphis TN I had an issue with my Android phone. It was late in the evening and I walked into a T Mobile store at 5299 Poplar Suite 101 in Memphis and was greeted by an amazing young man by the name of **. He was so professional and polite that I was incredibly pleased. He quickly fixed my problem. I told ** that I was looking to upgrade my phone but didn't have the time to do it that night. Would do it back home in California. Although he wasn't going to get the sell he spent quite a bit of time helping me. I wanted to acknowledge his amazing customer service attitude. Also wanted to give a total Shout out to his boss ** for returning my call. Great people.

I have been with T-Mobile for over a 14 years, and 2025 has been nothing but a disaster when it came to my bill. Every month my bill was the same, I added a new line to my account December of 2024, I asked at the store I want everything to be the same with my new line. It's not until my billing amount changed drastically that I took noticed.

I called panicked because I may have lost my daughter’s SIM card to her phone while trying to transfer her sim to another phone. I had the pleasure to speak to Mr. ** who was very patient with me and calmed all my nerves down. I explained my situation which had many different layers and he explained everything will be alright. The sim isn’t that important and we would be able to recover everything that was on her phone through an email. He also gave me a number to call once everything was situated. He went above and beyond and I appreciate the interaction I had with him. Mr. ** thank you for calming my nerves down and making my day less stressful.

I am writing to file a formal complaint regarding an unresolved issue with a phone return I completed over a year ago. Myself and my son who is on the account I have tried multiple times in the past to have this resolved. I am at my wits' end. Despite multiple attempts to resolve this matter, it still remains unresolved. I returned my old phone as part of a trade-in or device return process, and I have confirmation that the device was shipped and delivered according to the tracking information. However, T-Mobile has not properly credited my account or acknowledged the return. This issue has been ongoing for over a year, and I have spent considerable time attempting to get it corrected without success. I value being a T-Mobile customer but am extremely disappointed by how long this issue has remained unresolved. I am requesting prompt review and resolution of this matter within 10 business days.

T-Mobile is the worst company ever. They don’t understand anything and they barely have people who speak English. You be on hold forever. I’m tired of their service. Y'all have to do better. Services aren’t good at all.

I cannot give any stars in rating our recent experience with trying to get T-Mobile to unlock my wife’s iPhone, but the only way to post this review is to click on one of the stars. We were promised on Oct. 7 it would be unlocked, but after 72 hours we had not received the email they had promised notifying us the phone had been unlocked. So on Oct. 10 we called again. We were told there was no record of the first request! When we provided them all of the information they had requested, such as account number, account holder name, that we owned the phone which we purchased elsewhere, not at T-Mobile, but they could not even find our account! They assured us again they would unlock the phone, this time within 24 hours.

This company lures you in and then changes your plan to suit their needs no notice whatsoever giving less for more. I had the Magenta Plan 3 lines $120. Now I pay $160 for 3 lines and this has been going on for months. I currently am on SSDI so I started taking a good look at all my bills and found the discrepancy. I feel like I must shut my account down after being with T-Mobile for years.

If I could give zero, I would. Predatory, not upfront. If it sounds like a really good deal, it's because you didn't read the fine print and they will not explain anything correctly to you. The app is useless, the plans are confusing and it will let you edit your plan in messed up ways so you pay more. If you change anything in your "deal" you will end up paying twice the amount for less services, but I guess it's just the great American way. Unless you're very well off, this is not the company for you.

I am extremely disappointed with T-Mobile. I’m on a prepaid plan and tried to add money to my account, but the website was suddenly down for maintenance without any prior notice. It’s unbelievable that such a large company doesn’t have 24/7 support or technical staff available to fix issues like this. The lack of communication and customer service is unacceptable. A horrible experience with horrible service — I’m seriously thinking about switching to another provider.

T-mobile is Great tranny. They do not care customer's complaint. They do not showing details of hidden charge. Just saying to pay as charged as on the bill or not just disconnect all communicating method and suspend on the day. They do not recognize any mistake. We have to pay they demand on. They charge as they please, even complained on each monthly charge different. No explain or reason. WE just need follow their charge.

One star is a very good representation of this company, the senior executives for this company are absolutely morally bankrupt! Their “customer service” department in the Philippines haven't the mental fortitude to think outside of their script. The fact that they are in business shows the downfall of this great country, if they had any respect for the veterans they claim to support they would shut their doors.

Worst company I have ever used, their customer service will make you angrier than you have ever been, I canceled the service and they still billed me multiple times. Then told me they would send me a check to credit me back that I never received. Your better off slamming your head into a wall then talking to them because even if they make a note on your account that doesn’t stop them from billing you.

This is the worst carrier I have ever had. I called to cancel my line and internet and it took 2.5 months to complete. But you know they took the money from my account and would not give a refund for the full amount they took... These people need to be turned in to the BBB. DO NOT USE THIS CARRIER! The perks they offer to get you signed up are not worth the months of headache to cancel the service.

My mother had to go into assisted living as she was no longer to take care of herself. I am her Durable Power of Attorney and called T-Mobile to let them know that I would need to set up payments from a different account, as we had to cancel her debit card. They told me that I would need to come in with my mother's driver's license and the POA documents, and that they would add me to her account so that I can help her.

Made a complaint, the manager at the Hinesville Ga location acted like we mattered, had to get a new phone mailed. Was supposed to go the next day, six days later, we get she said we got to contact her, but we get no response.

Worst company on the planet, PERIOD. GOOD LUCK TALKING TO ANYONE WHILE THEY OVERCHARGE YOU!!! Every time you try to call they refuse to get you to live help. They are complete crooks and even threaten to charge you for customer support with charges.

I have been a customer for almost 8 years now, never had an issue. Until I went on a cruise. I bought a eSIM that had talk, texting and wifi. I used that service while on the cruise. T mobile is not trying to charge me over $200 dollars in fees for calling. When I was using my eSIM to make the calls. They refuse to remove the charges. I will going else where.

I was a long-time T-Mobile customer, but over the years, the price kept increasing — starting from around $50 and going up to $80, even though I had auto-pay set up with a debit card. I also experienced network issues in several areas, which made it difficult to rely on the service. When I reached out for help and asked for a copy of my bill, the customer service experience was very frustrating, and I felt brushed off despite being a loyal customer. Overall, I’m disappointed with how things turned out. I would recommend looking into other providers that offer more consistent pricing and better support.

A bunch of complete liars! I called at the beginning of the month to go over my bill due to huge discrepancies and felt as if I was being over charged. The representative I spoke with went over my bill and said she was giving me credits and gave me a new total amount due each month, only to find out she did nothing but lie over the entire call, made one or two changes, said she credited back some charges but the whole time nothing was credited at all. Now the representative I'm speaking to has no courtesy and saying she doesn't see any and that a supervisor won't do anything for me either. I will be changing services. I can get a prepaid service with better quality and customer service than they have.

I recently looked into their so called travel savings that supposedly gets you 40% off of rental companies, hotels and flights. It certainly does not give you 40% off. If anything it adds 40%. I looked at the same flight on Orbitz before going to T-Mobile and found a flight leaving on Feb 6 and returning on Feb 9 for $136.16 I then went to T mobile thinking I could find better or the same with 40% off. The first flight they had available for that day was $236.61 and it just went up from there. I will not use them for "saving money". However the phone service is far better than Verizon ever was. Every service has its flaws. None are perfect.

Terrible service. They lie for no reason and then take your money when they say, "No we will make it right." Probably better off doing a prepay and using ATT for internet so please pay attention. Don’t buy a phone

I have canceled my mobile service and internet with T-Mobile on 06/30/2025, I contacted Customer Service about a credit T-Mobile owed me because I overpaid the last bill, by that time I was told that in 30 days after processing my cancellation I will get a check in the mail. Has been 3 months and still don’t receive my refund. Was a nightmare cancelling my service, I do not recommend T-Mobile, after being a loyal customer for over 10 years. T-Mobile doesn’t care about the customers already have. Is why I cancelled my service.

This company has the worst customer service ever. I've made 6 phone calls to customer service and each call I was on hold for 35 minutes to over an hour. I can't believe how they handle their customer service. All I've been trying to do is make a payment on the upgrade phone and it's been almost 9 days and they still can't take out the payment when my contract is over on the phone. I'm canceling my service.

Do not even think about wasting your hard earned $$ on a Revvl6 pro! This is the worst phone ever conceived. I look forward to the day that I will break this phone in half with my bare hands, then hammer it into powder. Just who thought it was a good idea to make blocking unwanted calls such a time consuming hassle? You literally have to write down on paper any # you want blocked, then you need to re enter each # one at a time to block them. This is 10000% total BS!!!

T-Mobile customer service agents are nothing but compulsive liars. No matter what they tell you you're going to be billed for it'll be something different. Don't trust anything they say in the store or online. They're only out to get every penny you have and that will be in the nickel and dime rate.

This company has the worse customer service I have ever had. I was with Sprint for 8 yrs or so before they sold to T-Mobile. My phone is broken so I tried calling them to see if I could get another phone for 3 hrs but because I didn't know my code I couldn't get in. For one thing they didn't show my number or my phone on the account just my husband's phone and this my account but because I couldn't get their code on his number I couldn't get in. So I got to the store. I wait 30 mins set up a pin. Turns out I have Insur. but now I need my Imei number so I call. This time I have a pin but because my phone is broken I can't recieve their stupid ass code. Husband is asleep but if you don't have a spouse you'll have to go sit at the Tmobile store and sit there for God who knows how long.

Poor customer service when need help, charged me when have already cancelled service because one of the employees failed to do the work correctly, until this day haven’t get my money back. Never will get in business with T-Mobile again.

Was with them for 4 years. Went to a different carrier for 3 days. 1 to Port back and I have been going around and around with T-Mobile for over a week. Customer service reps don't know what they're talking about. One tells me one thing. Another tells me another. Supervisor tells me one thing and then somebody tells me another!!!!

Terrible billing. Switched from Verizon with 3 lines, got bonus just for 1, was told, because traded old phones with cracked screens. And on 2 new phones getting lower rebates, even got lower trade credits. Cheating all day long.

The worst service ever. T Mobile ruin my credit score. T Mobile has a bad customer service. T Mobile provide my phone number to scammers to used my credit card. The scam phone call don’t stop plus my phone is not working in my house.

The worst customer service ever. I stayed on the phone for three hours and was getting hung up on. Now I see why everybody else goes elsewhere because it's always a problem with them. I supposedly spoke to a manager that just pacified the situation. Why would I burn my gas going to a store when I'm supposed to be able to use my phone and get this matter resolved. Horrible customer service.

Do yourself a favor and stay away from T-Mobile. They charge you for shipping fees. When they shouldn't, they open up extra accounts without your permission. They refuse to give you your money back. Just stay away.

I’ve spent 2 hours trying to return a piece of equipment that I found at work. It’s brand new. Their customer service is trash! So today I learned why I never have and never will have T-Mobile Service.

📞⭐☆☆☆☆ — “T-Mobile: Where Logic Goes to Die”. Talking to T-Mobile customer service feels like entering a group chat with confused squirrels. I asked a simple question, got five different answers and a headache. If you enjoy repeating yourself while slowly losing faith in humanity, this is the hotline for you.

T-Mobile has become one of the most deceptive, greedy, and dishonest companies I’ve ever dealt with. They constantly run bait-and-switch promotions, promising “free” or “on-us” devices that later turn into hidden charges and surprise fees. My bill jumped from $186.73 to $389.65 out of nowhere — with no new services, no hotspot, and no valid explanation. When questioned, T-Mobile blamed it on an old “restoration fee” from August that somehow appeared on my October bill. It’s pure nonsense.

I have been a customer with T-Mobile for almost 20 years. I recently purchased a new Samsung Phone and I needed assistant with buying the necessary accessories. I received excellent support from TuniKa B. at Golden ring location. She is very upbeat, knowledgeable, patient, kind, and compassionate. TuniKa assisted me with researching the items I needed in a systematic manner, while also educating me in a way that I could relate too.

Tmobile is the crappie service I've ever had in my life. They say better than at&t but that's a lie. I'd go with sprint before chosing them again. They're joke. I drop calls all the time. Heck boost mobile is probably better.

Just joined T-Mobile a few days ago through spectrum and not pleased with internet connection in rural areas. I travel a lot back in forth to work and other places that is considered rural and I going back to cricket. My connection to the internet with cricket was never to much of a problem. Spectrum convinced me to join them with 0 payment for a year and afterward $30.00 a month. With the service with the internet connection issue it is not worth it to me.

Deceptive ads and online order form runs a hard credit pull as well as misleading you on the down payment. When you call the sales department, they will ignore concerns or questions to get the sale. Stay away!

They overcharged me almost every month. Had issues that they never resolved and the service was much worse than explained. My devices never worked correctly and they couldn't figure out why. I had over 20 customer service conversations in 6 months of having them and things were still not corrected.

We've had five lines with T-Mobile for years. The last couple of years, the connection quality has significantly deteriorated, with service dropping out several times a day. We decided to change providers, and then the problems started! They gave us the wrong PIN, then discovered our phones were blocked. And they couldn't unblock them for a week! Every call meant at least an hour of conversation. And yet, no problems were resolved! In the end, they even sent us a bill. When we contacted the service again, they promised a refund. Needless to say, they didn't give us a refund! They're scammers! I don't recommend dealing with them.

We switched to T-Mobile from Verizon a few years ago because they touted excellent customer service. The customer service has been no different than Verizon, up until recently when we used a trade-in feature to get new phones. Apparently they were never received by the company despite being sent back over 2 months ago. I spoke to someone who said that they would honor the trade in value anyway and not to worry about the text that we received that our bill was going up substantially. A month later I received a new bill with late payments and threats of cutting off my phone line because apparently they decided not to change their mind. They then launched an investigation to find the phones which of course they did not. Thus I am responsible for not only an abhorrent amount of money per month, but also apparently late fees. Customer service? What a joke.

Be very careful when starting to give them your business. DO NOT TRUST what they tell you, unfortunately there's no real fine print to read prior to binding into something that isn't what you were told or explained. It's a TERRIBLE way to conduct business, and rather than remedy the issue, representatives in person smirk because they know you're either going to spend more money to fix it or just be mad, and their representatives on the phone will mock you and laugh at you for the issue. There should be a Red Star option because 1 is too much for this company and their representatives.

First I am 72 and my husband is 77. We take people for their word We live in the country. We had been with US Cellular for years, but since going 5g our reception was bad. Contacted US Cellular and they did a reception test. They admitted that where we were at reception was bad. We decided to check out TMobile. They told us that yes we had good coverage with their service. I had a samsung s10 , was told that they would give me 800 dollars for my phone to upgrade. I said "You Mean you are trading me even for this phone? Yes!!!! Same for husband's flip phone and my daughter's phone. This was May of 2025. Everything was a lie. Service as bad as US cellular. No service, no carrier a lot.

I was with AT/T & dealt with their overbilling for 3 yrs. I switched to T-Mobile which turned out to be WORSE than AT/T. 2 Months into T-Mobile and our phones got suspended due to non-payment but they've NEVER sent the automatic withdrawal to my account. Called the customer and they all sucked. AT/T has the best and outstanding customer service. Had to go to the branch to get our phones turned back on only to suffer anti-virus and malwares so they now have to do a factory reset and must go back to the branch because their IT department personnel also sucks.

Very disappointed with T-Mobile. I have been a customer for over 10 years. I purchased the screen protector warranty for 2 iPhone 16 pro max and every time a screen protector is needed I have to go to several T-Mobile stores and they don’t have none then I have go to another cell phone carrier to purchase the screen protector spending more money that could have been applied to my T-Mobile bill, this is very unacceptable. I don’t recommend T-Mobile to nobody, not even my 95-year-old granddaughter. T-Mobile sucksssssssss.

I am VERY Disappointed in T-Mobile!!! Before I went out of the country, I confirmed if purchased their International plan for $50.00 I wouldn’t get Roaming charges. I did get charged Roaming!!! Now with a $700.00 Bill!!!! I don’t normally complain or write reviews. I have been with T-Mobile for over 10 years, I just pay my bill. BUT I am very disappointed!!!

Brand new customer. Bottom line their customer service is atrocious!!!! My bill should be $61 dollars and it’s $200. Back and forth with the SO CALLED customer service department and they keep feeding me a line of BS why it’s so high. I called and it’s even worse over the phone. I couldn’t understand a word they said and had to hang up. BACK TO AT&T I GO!!

My experience was wonderful, calling. I waited probably five minutes to get connected to this nice lady named Z. She helped me with my issue of my billing. She gave me a discount helping my bill. Because my bill was outrageous!!!! Give her ten stars if I could. Girly needs a raise!!! Everything was calm. Everything was dealt with in a professional manner. Very quick, one hundred percent recommend her to anyone else.

Multiple business lines and two cell phones with T-Mobile, phone service was fine. We chose to switch back to Comcast for multiple reasons. T-Mobile customer service is awful. They do not cancel when they say they will and they continue to charge. It's taken more than a year to cancel our services. We were issued a credit on one of our lines, T-Mobile continued to charge us on the canceled line and ate up most of the credit. More hours on the phone with customer service than I can count, had to visit local retail store twice, have been hung up on multiple times for no reason.

Worst service after they took over Sprint. Outsourced workers, negative treatment when T-Mobile makes errors. Liars when it comes to recorded phone calls and only care to make a penny. Getting charged for undisclosed things when you try to change to another company and no accountability taken by T-Mobile.

My experience with T-Mobile over the past five days has been a nightmare! This has been 5 days of hell. I will skip past the first 3 days where I spent 4 hours a day waiting to be seen, only to be told the phone I had already purchased was sold out, even though I got there the minute it opened, but by 3 pm, when it was my turn to be helped, they were sold out.

Was having trouble getting my Internet to work and a custom service rep named Jet helped me not only solve the problem but also made my day better. He is great employee and another reason I stay with T-Mobile. Thank you, Jet.

My experience is very bad, I tried to change from a company to T-Mobile, three weeks passed and I never had new cell phones, four weeks without cell phones or line and surprise they charged me a month of inactive use, 185 dollars and it was supposed to be 145 dollars for my service, I had to cancel. Thanks T-mobile but I will never have any deal with you again.

No choice but to give 1 star. Worst customer service I've dealt with. Send a last bill on 10/2/2025 then 10/3/2025 I receive a collections bill. This I believe was done due to canceling service. You never get to talk to anyone. Waited for calls. Answered to no one. Then sat on phone waiting. Finally had enough and paid as a guest. Service has to be bad if you wait an hour to speak with someone. Do not use this company.

I’m been in T-Mobile for 16y ears still using, I’m doing this review when you go to the store. Won’t get anymore help. Either way they will told, "Go to your account and you find all the info you need," or, "Oh did customer service send you in the store and we cannot help out, we have different store policy, the customer don’t know that we don’t do those in the store. Great. Thank you. Anything else I can help."

Opened 3 lines and ordered 3 new phones to accompany the switch from verizon. Each phone had massive issues with delivery. This is mainly an underlying issue with UPS BUT TMOBILE USES UPS AND ONCE THEY HAND OVER THE PHONES YOU ARE AT THEIR MERCY. Each phone I ordered had issues with delivery. You don't get the option to pre-sign and none of my phones were given the option to hold at carrier for pickup. I lost two full days of work to wait for a package that never came. Literally the est time frame was 10am - 3pm and it wasn't until 9pm that I was notified it would come tomorrow instead. That happened for EACH phone. I still haven't received the third. IN FACT I called UPS and their support said it's an issue with TMobile. So I call TMobile support and they said it's a UPS problem.

One year ago, we went to the T Mobile Hwy 78, Stone Mountain GA store. A salesman gave me an incredible deal and a free iPhone, when I was ready to sign, he said he had to leave but his friend would take care of closing the deal. We signed and when reviewing the contract, that they sent us following week everything was different. They charged us for the "free" phone. This is called the switch and run fraud. When I called to complain, the manager apologized and offer to receive the phone back, but I already had discarded the old one and had the new one was all set up. Be careful. Bait-and-switch tactic,

I needed to go to the store on Harrisburg Pike because my phone was acting crazy and guess what, Miss **, she got me all the way together. Thank you, Miss **, I appreciate the time you spent helping me today.

T-Mobile has the worst customer care service I've ever do had to deal with. They are frustrating. Their return phone system is horrible. They send you a package to return your phone in with a tracking number, yet when they can't find your device, they say they don't take tracking numbers. Then they charge you for the said phone and suspend your services until you pay the charges, which is a crazy amount, then they keep charging you for late charges for services you aren't using.

I cancelled my whole account in May. Switch to ** Half the amount a month. Love it. Starting getting a bill from T-Mobile 160$. They said I didn’t cancel my watch and iPad. What the hell. They blamed it on me. But the representative didn’t canceled it. Why would I keep my watch and iPad when my phone is switch. Do not go to T-Mobile. I have had the runaround. One representative said, "Sorry it is our fault. No charges." Got a new bill. The representative said there was no documentation. I was on the phone for a hour. Do not use T-Mobile. Customer service is awful. ** is great.

I hope to save people from this company. This is the absolute worst company I have ever been involved with. They will overpromise under deliver every time. They have left me on the phone for hours trying to solve problems and just creating more problems so that I have to spend many more hours on the phone.

It's been over 7 days and I still don't have no internet. I have kids that are homeschool. We have to go to another place to be able to do our schooling. T-Mobile's cost me more money than it's worth especially when I want the phone to connect with my car. Disconnected T-Mobile. It doesn't work and now this 7 days without no internet is really hurting us. Even though they gave us a credit it still don't make up for this month what I needed to do for.