T-Mobile Reviews

Due to the government shutdown in September 2025, I contacted my phone service provider to request a payment extension. As an active duty soldier, there’s no guarantee of receiving pay this month, and I wanted to take proactive steps to avoid financial hardship. Unfortunately, I was informed that no update had been issued to allow extensions for military members. This response was disappointing, especially considering my service to the country. In contrast, my car loan provider approved my extension request without hesitation, recognizing the unique challenges faced by service members during a shutdown. T-Mobile’s refusal to offer similar support has made me reconsider continuing my phone plan with them. It’s disheartening to feel unsupported during a time of need, especially when a simple request for flexibility could make a significant difference.

I was a T-Mobile customer for many years. Then I switched to Verizon for three years because my parents were in and out of the hospital and T mobile was really bad about dropping calls in a building. In August of 2025 I went into a T Mobile store in Spring Texas to ask about their home internet. I was told if I were a T Mobile customer it would only cost me 35.00 dollars a month vs 65.00 for non customers. I had been thinking about switching back anyway. At the time they were offering up to 800.00 dollars per line to switch from another carrier to help pay off your phones. I have two lines and I was told they both qualified for 667.00 each if I switched. So I made the switch, when I asked if their coverage had gotten any better the rep showed me a map of the U.S. and it looked like T Mobile was everywhere. What he didn't tell me is if you live in the country the coverage is very spotty to none.

On the phone with customer service to pull the plug, cancel services, and move to another provider. I signed up for their "great service" only to find out that the area where I live does not have a reliable tower. SOS instead of barlines, ALL THE TIME. Yet, they are charging me full price after promising the discount. I just received a text stating that my discount has been canceled, and I have been unenrolled. What a scam! Stay away from T-Mobile.

Updated on 11/07/2025: Comes the following bill nope they didn't credited me back. They charge me 78 which is crazy that I suppose to paying 68 5 year price lock and charge me for paramount when they said it's on them like wtd is going on with the company. Get your shiț together especially your tech area. Need better training cause they don't know what they are doing.

Even though I have auto pay through my debit card and all of my other bills are also paid automatically (my payments are always paid on time and my credit rating is over 850!), TWICE T-Mobile suspended my service twice and I incurred re-connection charges and late fees. T-Mobile was unable to give a reason why my service was suspended or why the auto payment was not processed! I hate having to find another provider because I like the wireless router that does not require connection to a phone or internet line.

I've been a customer since 2002. I finally pulled the trigger and ordered 2 new iPhone 17s. It's been almost 3 weeks and I still have not received them. I am not home during the day during the week and they shipped them UPS. I have called them several times to let them know they will never be delivered and ask for another means of assistance because no one is there to sign for them. They tell me I have to sign up with UPS My Choice and figure it out with them. All I get from UPS is, "We attempted to deliver," but when we check our cameras for the attempted delivery time no one has even been to the door or left a note but twice. At this time I have zero customer service and I mean ZERO and 2 phones running around town with no way to retrieve them. Searching for a new carrier after 23 years. Worst purchase experience I have ever encountered. I can't wait for the refund debacle.

I have been with T-Mobile for almost 3 years, I went in to add a third line to my account and the bill was going to be outrageously high so I ended up going to another company and getting the 3 lines for like half of what T-Mobile was. I had decided to just go with a new number on all 3 phones. A couple of days later, I called to cancel my service, this was about 4 days after I had paid my bill, I asked them to cancel my service and since I had just paid my bill, to please credit my account towards one of my phones that I still owed $80. They said ok.

I've been without service for 4 days and nobody can tell me why. Looking for a new provider. Made more than 1 call to T-Mobile over the past 4 days. First call I was told they would credit the account but now that it's been so many days, they say they won't? What is that crap?

I should have done some research before switching to T-mobile but here I am. Trusting all the lies on their commercials. Not only they are not clear/transparent on how much the bill is really going to be, it’s also the worst network, you could be passing under a tree and lost signal. Places i that used to have signal now are impossible to connect. I switched a couple months ago and I already regretted it. I can’t no longer use my phone the way I used. I have limited access now.

Been at T-mobile for 6 years. I switched because of multiple price increases in a short amount of time. The cancellation of my plan happened to be on the third day of a billing cycle. The representative I had on the phone told me I would receive a PARTIAL bill, so I decided to cancel that day. Turns out I was charged the full monthly bill of $170 for three days of service. Called T-Mobile once I received the full bill and was told there are no partial bills. Bad customer service. Giving out false information. Phone and internet service itself was fine. I live in an urban area.

I’ve been trying to get a refund from T-Mobile for my prepaid phone for months with no success. A T-Mobile representative told me I needed to add $100 to refill, which I didn’t know — I could have just added $50 instead. My prepaid balance went from $1000 down to $800 without explanation. I do not want a refill card or credit — I just want my money refunded to my original payment method. I want to keep my phone, but I don’t want the plan to continue until the refund is processed. My money has been sitting in the account unused. I plan to continue paying $50 monthly, but I would like the option to end the plan anytime. I’ve called multiple times, but customer service has not resolved the issue. This has been very frustrating and disappointing. T-Mobile needs to make its prepaid refund process much clearer and more helpful.

I would avoid T-Mobile, they sell you watches and other products avoid at all costs, they don't tell you everything and expect you to read every line of the forms you sign on the phone while they are talking to you. The price almost doubled on the second bill.

Well I just wrote a review and now it's erased. How is that happening. T-Mobile works with liars the customer service agents are liars. They lie right to your face over the phone while it's being recorded. And because of that I will be looking for another mobile service provider. You're not going to lie to me and it's being recorded. I guess you think you're the only mobile company around huh. I said bye to Sprint, I said bye to Verizon and I will say bye to T-Mobile. Don't lie to me and then think I'm going to still stay a part of your T-Mobile family. Where is your loyalty at with the customers are with your lying customer service agents.

Never thought a salesperson would just flat out lie to me. Then another would fail to mention a 50 dollar charge that thankfully has since been removed. But nothing is being done about the promotional offer I signed up for and instead now I'm on the hook for 800 dollars. I stayed on the phone for hours trying to figure out what happened. Because I couldn't believe the salesperson just flat out lied. I even asked for a breakdown of my monthly bill before signing a contract. The whole thing was lies.

Today I went to see about getting a new phone and have prepaid cellphone to get a better phone and the ** girl with long hair was being disrespectful when I was asking questions about the sale from T-Mobile and customer service said to go to the store and get the phone you want on the prepaid account. She was laughing and walked away talking about me to the ** lady and the ** guy with curly hair and tell him, "I got her ass now." I ask to speak with a mgr about what she did to me and told me to go to Walmart and, "Get a phone through them not us." Warrenton road Fredericksburg VA 22406. I was not the only one either.

Beware of false advertising and misleading advertising. Salespeople do not tell you all the information you should know when you set up a new account. We set up direct deposit, and when we were in Europe, our service was stopped. We were told that we had not paid our bill, despite our account showing a direct deposit. We had to stop our vacation and attend to our phone bill.

Terrible customer service in person and online, both when purchasing and canceling. The customer service representative can't understand what you want and acts unkindly. I asked to cancel only my home internet connection, and she canceled my cell phone line as well. Lack of competence and understanding.

They have the worst customer service I have ever dealt with. I cancelled my service in May yet they continued to charge for the watches. Every month for the four months they continued to charge me. Every month I called and they said they would fix it. Four months later they finally cancelled the watches. Then send me a notice that I still owe them money and need to pay immediately or it will be turned over to collections. In another review they called them thieves, that is an accurate representation.

Probably the worst customer service I've ever experienced. I have an Apple Watch that no one wears and I wanted to pay the balance on the account and close the account. When I call customer service, they ask for a PIN, which I don't have. They told me to go to the store. They said there is no other way to verify my account. I have the bill in front of me with my account number and the number on the Apple watch. Made 3 different calls. Still not resolved. I will never work with this company again. I do not recommend T Mobile. ATT and Verizon are bad too, but preferable to this badly run company.

Worst company ever. They didn’t like that I switched phone carrier in order to save over $150 monthly. So when I left they overcharged me for leaving and continue to raise the amount owed due to “fees”. I called them to clarify my bill so I could pay it, but they couldn’t pull it up. I was sent to a store for clarification. Literally they didn’t not want me switch carriers. They made it very difficult. Also, overcharging.

We recently discovered that our 81 year-old aunt stopped into our local T-Mobile store and was sold $250 Powerbeads Pro 2, stereo earbuds, and two power adapters. When we went to the local store to return the products, because it was beyond 90 days, and even though the products were still unopened, they wouldn’t accept a return. We were advised to call the customer care service, which we did. They also refused to accept the products for a return. It’s a shame that somebody wanted to earn commission money off of an elderly woman that had no need for these products. If you have a solution, **.

Let me tell you about the T-Mobile. That is near me, my sales rep junior and the manager Walter, they are phenomenal. They helped me get my transferred over. To help me get my wife I set up. They are phenomenal. They deserve a 10 out of 10 but man even better. They're amazing. They help me get my phone set up. They did not let me leave the store without having phone service. They are amazing. I recommend these people to anybody who wants any info. Get at me but they are phenomenal. People junior and the assistant manager. They are amazing.

When I switched from AT&T was told that I was going to receive a $200 prepaid gift card. Come to find out that promotion ended a month before, so the salesman didn’t know what he was talking about. To me, that’s fraud, just so you can switch over and get credit for the sale. He pretty much lied and now nothing is being received. I would have stayed with ATT in that case, plus T-Mobile service is spotty and doesn’t - work when needed. I should have stayed with ATT the service was much better.

🚨 Warning about T-Mobile 🚨 Watch out, people! T-Mobile adds charges and even extra lines to accounts without consent. I was billed for 18 months for two lines I never requested. When I raised the issue, customer service was rude, unprofessional, and blamed me instead of taking responsibility. They refused to issue credits for their mistake. This is fraud and terrible customer service—protect yourself and double-check your bills!

T-Mobile has the worst customer service that I have ever encountered in my life. I’m begging you please do not do business with them ever. I wanted to get a modem from there to see if I could get local channels. I couldn’t, so I returned the modem within a few days. They sent me bill after bill after bill, but I NEVER had service from them. The 3 employees whom I returned the modem to, called corporate and they told corporate that I returned it to the local store. The company told me, and their employees at the store that I had to pay $83.33 on September 02, 2025. Corporate told me to just send them a check for that amount, and that they would turn around and send me a check for the same amount that I sent them. Crazy, huh. I learned rather quickly that they are the biggest liars on earth!!!

PLEASE do not believe the commercials! Do not get suckered into any contracts, deals, or connections with this company. Despite the funny and attractive publicity, this company uses unethical business practices. I signed up, waited for the equipment for three weeks, got billed in less than two days with no equipment. After getting a bill with a due date (which was before receiving the equipment), I decided...Hmmm....I don't like the way T-Mobile is choosing to conduct their business. I waited for the equipment to arrive and I immediately returned the unopened package to a T-Mobile store and said, "I don't want this service." The equipment was logged in as a return with completely unused service and I got my receipt from the store representative. Within a week, I start receiving bills threatening me to pay for my service.

I started a new phone and internet plan with T-Mobile recently. The salesman on the phone sold me two new iPhones and the home internet. Once he put in all the promotions and my 55plus discounts and rebate info we agreed to the monthy payment to be $152.00 per month. KC, my salesman, assured me that is would be delivered 2 day air because I was leaving in 3 days and I had to be home to sign for the delivery. I didn't receive the package for 6 days. Two weeks later I get a notice that my bill was due which was $230.00 dollars, $78.00 more than I was told.

We went to the store #3431 and was received by employees Junior and Walter. They were helpful and willing to go the extra mile to assist us. Excellent customer service and professionalism. Thanks T-Mobile!

I would not recommend this company at all. THEY ARE INCOMPETENT. We ordered Samsung Galaxy fold 6 on 7/24/25 but when we printed out the paperwork, it said they ordered the flips. We didn't want the flips, the phones were not delivered to us yet, so we called T-Mobile to advise that the wrong phones were ordered. We then also contacted UPS to send the shipment back to Tmobile because they were the wrong phones.

Service is below average and billing omg, we were sold on a plan that was 45 a month. We've never paid 45 a month is always near twice that. If you happen to be late you're left owing an additional 50 dollars on top of the ridiculous bill. Will never recommend and when this contract is over will never use again

They'll pay for others to move to T-Mobile but do nothing for their current customers. As a current customer of 9 years I was told, "Too bad. Nothing can be done." when my phone broke. But they'll pay up to $800 per line to get a new person to move to T-Mobile.

Joining T-Mobile is the worse decision I have ever made, I had Metro by PCS for over 6 years and never had issues with them. I got a text from T-Mobile that I qualify for a free phone since I have been a loyal customer with Metro, I went to the store and signed up. It’s been 3 months and this has been terrible, my bills keep going up each month and they can’t give me a good reason why. When I joined I was told my bills for my home internet plus phone would be 115 but since then it has gone up to 170 and I can’t tell you why. They might have got me but I’m doing this to save the next person, DO NOT SIGN UP FOR T-MOBILE, I repeat DO NOT SIGN UP FOR T-MOBILE. You will regret it, Google T-Mobile and you will see they are losing tons of customers. Little wonder why.

Zero stars.. Customer service agents are rude. They told me, "I know how you are feeling, it's your feeling and you are going through a lot." How does a customer agent act like they are a therapist. Agents are not trained correctly to be in customer service. Jimmy-** was rude, transferred me without telling me, laughing while I was speaking and telling me, I'm rude and I'm not listening. Jimmy kept arguing back and the only thing I was asking was to cancel my internet and after requesting for a manager. Jimmy stated there are no managers and laughed. I should go to a store. I would not recommend anyone for T-Mobile after experiencing a trouble customer service experience.

I ordered a phone from T-Mobile. They told me when I ordered it that it would be $40 more than what I was paying which would be $160. I had to phone less than 2 weeks. He sent me a bill for $350. I sent everything back. Now they're telling me I still owe $250. T-Mobile will cheat you in a minute. I wouldn't go to T-Mobile if they paid me. I'm 71 years old and I have Parkinson and disease and I felt that they cheated me because I'm senior citizen. Please help put a stop to this. William **. I would not go to T-Mobile if I was you.

Omg what can I say. First I can’t understand these reps, they speak too fast and in groups which are extremely loud. They lie to customers all the time, they promise things and it never happens. They call before 8 am and demand to know why you have them a bad survey! Their service is horrible and is overpriced. Reps don’t know how to port over numbers. They have zero respect for US Americans and when you ask to speak to a American manager you get a overseas supervisor.

I just got my service interrupted finding that my bill had another number with a modem that I don't have after I had customer service had it removed. The extra number is still on my invoice and if they think I'm going to pay an extra 65 dollars they got another thing coming and their Internet ain't as great either. CenturyLink is better than these guys.

If I could give -100 I would! Lying, deceptive practices! T-Mobile lied on area coverage, stating towers covered Rural area when 1 bar, if lucky, by standing by wall, to free $350 gift cards... that never came in as promised on phone from overseas, to satellite coverage that failed and never worked, to guaranteed internet coverage that failed at best 1/2 bar by wall, to free iPad usage for wifi. Representative kept account going after cancelling! All deceptive practices to rack up a 750.00 bill. Be Aware of their shady lies and promises!!! Contacting Lawyer, F.C.C.

Today I switched my mobile / 3 lines to Verizon and this is why... 2 weeks ago I purchased a phone to replace a phone a family member accidentally broke, I bought it at a local retailer because it offers the benefits of replacing and repairing certain items you purchase from them and the price pays for itself if I have to replace the phone, I proceeded to take the phone to a T Mobile store to have it activated at the time I done this I had been with the carrier 9 years and a month, during that time I have given T Mobile a "Lot" of Grace...

Yeah do not get T-Mobile Fiber Internet. Their customer service is terrible and they are liars. Also the $300 dollar promotion they offer for new customers apparently does not exist. A few weeks ago we experienced a power outage. When the lights came back the Internet did not. I was on the phone for 2 hours with them trying to fix the modem. They couldn't troubleshoot it on their end so they said they would send a technician out the next day between 8 and 10. No one comes so I call them back to see what the hold up is and they say they didn't put a request in for a technician. And also technicians don't work on Sunday. But the customer service rep I spoke with assured me it would be fixed the next day.

Prices keep going up, charges for faulty equipment. I have been receiving unexpected fees, and struggling to get credits or correct billing issues. Customer service has not been any help and have been left on hold for hours. Mandatory app keeps freezing up and is as worthless as their overall service.

I recently joined T-Mobile and was eligible was the keep and switch promotions. T-Mobile never follow through on nothing they promise. I highly recommend taking phone service to anybody but this company.

I recently changed carriers from AT&T to T-Mobile and I’m regretting it now, this service sucks bad!! I get 1 measly bar where I live takes forever to load anything if it even loads at all. I’ve had it for about a month and I hate it! I don’t even get service where I work. I have to use WiFi and that’s sucks to!! Does anyone know a better carrier than either TMobile or AT&T??

I tried the internet. It was ok but it did not handle the entire house's bandwidth well. I have been with their cell service for just about 18 months and suddenly now; despite opening the account at the store with my military veteran status ID, they are now asking me to upload further information to some useless website that seems to keep asking for a PIN, a password and the account number too. It is a matrix to get into their system. I only have a few more months on the contract and I am already looking to leave after the prior problem I had with cancelling the internet and trying to fix that billing issue. I tried emailing them my veteran driver's license picture. Somehow that does not seem to meet their requirements either. The average 1.4 star for their service summarizes their business practices but with another 1 star review that will slowly decline as well.

Never Switch to T-Mobile. Their customer care unit sinks. They don't help in any way, but they will promise you things and then hook you in and you do not get what was offered to you. I was told if I transferred to T-Mobile from Metro I would get 4 free Samsung S25' and iPhone 15 (I would make payments on). They lied I received 2 S25's in mail and when I went to get the other phones like they told me many times that I would get I didn't get them. Also, they try to get a payment from me for a month, and I didn't even have the devices. They are not a trusting company for sure. Do not transfer to them and if you can get away from them do it. I would give them 1 10 stars if I could.

This company is a scam. DO NOT use them. Take your chance with any other company except T-MOBILE. If you don’t believe me just do your own research and read the reviews. It all in front your eyes. They scammed me and lock my number to T-Mobile.

First off, their reps misrepresent everything either intentionally or by leaving certain information out or they simply aren’t trained and they just make things up if they don’t know the answer rather than just saying “hold on a second, let me check”. Pair that with the fact that if you try to get correct information by calling the 800 number you are talking to somebody in the Philippines with a 30% English capability and pulling your hair out after a 40 minute wait. Add a sprinkle of worsening coverage where you will get more missed or dropped calls in areas that you used to receive signal.

I hate to even give one star. I had T-Mobile for a couple years, during that time the internet service started OK, but was in and out after 6 months, sometimes just dropping off completely in the middle of a TV program! Talked with technicians a lot. Then after paying off my first phone, I upgraded to a Motorola Razr which had "short code" problems that were T-Mobile's issue - so internet banking was impossible. They offered me the same phone at the store, but the techs couldn't fix the first one! Then I switched carriers and they charge me for the remaining bill cycle - after I just paid for a new phone. NO REFUND. My advice - DON'T do T-Mobile!! This b-zillion $$$ corporation will ROB YOU.

Worst Internet provider I have ever used, I am doing an exchange year in the USA and Tmobile has me thinking that it is illegal over here to connect to the internet, save yourself money and pain and do not use t mobile.

Been with them for years. Go in for a promo, sorry you have to pay taxes, which I get, but you will have to pay a pro rated fee. Since your billing cycle hasn’t ended. What kinda crap is that? They should help out dedicated customers.

I stayed on the phone for nearly an hour brushing out the detail of my upgrade which I was guaranteed a monthly price that I question the representative at least six times concerning this price. Her name was Erica and we spoke on the 27th of September at around six o'clock in the evening to concern my new rate plan. I called less than 24 hours later and T-mobile is talking about guaranteeing me that guaranteed rate plan for only two months when I told that was going to be my new rate plan for at least two years.

Does not work in West Newnan. Horrible service. Do not use this for any reason. Bad reception or zero. Help is nonexistent. Customer service is a joke. This company should be bought out or go away. Horrendous service.

I called T-Mobile because I needed to upgrade my husband‘s phone. While on the call I told my customer service rep which her name was Liz that I just ordered a new iPhone and that I was told I couldn’t trade my current iPhone in because I had cracks on the back. She told me that as long as the phone did not have cracks on the screen and the water damage that I actually could trade the phone in so she went above and beyond and waited on hold for several minutes to speak to someone in the care team and then they even got a supervisor. I also spoke to Rowshila and April who are absolutely lovely. All of these ladies just went above and beyond to try and help me. I really appreciate all of their help.

If I could give zero stars I would. I canceled my service and they continued charging me and refused to refund me my money. Cricket gets way better service and way cheaper. I will never go back to T-Mobile or recommend it for anyone.

I have US Cellular. It was great service. No dropped calls, good signal nearly everywhere. Ever since they were bought by T-Mobile, I have crap service, dropped calls, can't connect in certain places. Most notably my work. I am seriously contemplated going to Verizon. Because this signal sucks balls.

We recently visited the T-Mobile kiosk inside Costco to change our cell phone plan, and I can't speak highly enough of the service we received from Kayleigh **. She was incredibly patient, friendly, and professional throughout the entire process. What truly sets Kay apart is her consistent, wonderful attitude. We shop at Costco frequently, and every single time we see her, she greets us with a smile and asks, "How can I help?" She remembers us and makes us feel valued. Because of Kay's expertise and genuine care for customers, we are now on a perfect plan for our needs. She is a huge asset to the T- Mobile team and reason we will continue to be loyal customers. If you're at Costco and need wireless services, I highly recommend asking for Kay!

Is it reasonable for T-Mobile to charge customers a fee of $5.00 to pay their phone bills in-store with cash, while offering a $5.00 discount for setting up automatic payments using a debit card, effectively incentivizing customers to use debit cards over cash, to the point where one wonders if it would be more efficient to close physical stores and have customers manage their accounts and troubleshoot issues directly online or over the phone?

I got T-Mobile service in 2023 when Verizon had some issues. But sounds like a good idea to move over. When T-Mobile says, "Come over with an unlocked phone. And we will pay up to 800 dollars for your device and bill." Well never seen that deal. But. Here lately I went to the new 5g home internet [white tower] and it sucks. I lose internet all the time. I had no issues before with the (black 4g tower). I can't even get some of my devices to connect to it. My BIG problem now is that the internet doesn't work for hours at a time every night. I try to call but I get is, "You have reached us after hours". Says 24/7 support. I am over a looking at cheaper BETTER service.

I've only been with them less than a month and they tried to rob me almost $300. We got some of that taken a care of then we agreed for three phones of under $120 a month. The first bill ended up 155 so I have to dispute it and customer service is very knowledgeable and can't help you for nothing, so I now have to go back to another cellular provider.

I have been with T-Mobile for 8 years. Customer service was always great. My phone and my husband's phone are on the same plan. I take care of that every month. I never miss a payment and I used to be very satisfied. Today I went in to trade in my one generation old Galaxy Ultra to the newest generation and they told me that I would not have a monthly payment. I would be getting the phone for free which sounded a little too good to be true. So then I find out that I would have to give them $619 as a down payment on a $1,300 phone.

Lana is a T-Mobile professional based in Queens, specifically Northern Blvd in Bayside. She is knowledgeable, patient, and so helpful. She unscrambled the issues created by the initial T-Mobile retail store. We drove 2 hours to receive her help. With every minute of that trip. She resolved issues with care and precision. Thank you Lana!!

I hate T-Mobile with a passion. Their communication sucks. If you miss a payment they won't tell you. They'll let you miss it so you have to pay their stupid reactivation fee. Also, when you have to get a new phone, they'll charge you a stupid "upgrade fee". T-Mobile is a greedy company who only cares about money. They don't care about their customers or employees at all. My monthly payment is $80 and I forgot to pay. Literally 2 days after missing it they deactivated my service and charges me +$30 to reactivate it, completely unnecessary. Just them wanting more money. Money Money money, that's all they care about.

Would not even give it one star. I was with Sprint since 2002, which then turned into T-Mobile. They charged my card several times, I had to dispute it with my bank because their customer service is HORRIBLE and they would not fix their mistake!!

Started T-Mobile four years ago, was a 5 then, is now 1-Star or less. In August they couldn't transact our Autopay, seven other companies had no issue doing so. We called our bank - no issues there. We called TMobile and they reversed the charge they assessed on us (seems like it was their issue).

I need help with my phone, and there is a 30 minute wait and every time I hit 1 for a call back it just keeps me on hold. I need my phone for work, this is literally costing me thousands of dollars bc of it this week!!!!

I was a customer of Metro for many years. So I visited their store to discuss an upgrade. The rep informed me I was eligible for a free phone and only needed to pay shipping fee and would now be a T Mobile customer. The phone arrived and I had problems with not receiving text messages and constant ads. I went to T Mobile several times regarding this issue and they basically said I had a bad phone. Now I get a bill after two months stating I owe $640 for the phone that I was told was FREE. Very bad service from in store rep....giving misleading and untrue selling practices.

After 17 years with T-Mobile, I finally decided to switch phone companies. I had two lines with them, and one of my phones was a trade-in. I paid the taxes at the time, and the trade-in value was applied to a Moto G 2025 worth $167.00, which had no balance remaining on my T-Mobile account. However, when I decided to switch companies, T-Mobile revoked my trade-in. They are now saying I owe $160.00 for the phone and are refusing to give me credit for the brand-new device I traded in. In other words, they took my phone and are still charging me for one that was already paid off. On top of that, they locked my phone. After 17 years as a loyal customer, this is the treatment I received. T-Mobile’s customer service showed no concern, only interest in signing up new accounts. At the end of the day, customers are not truly valued.

What I didn't like was that I made a payment arrangement and set it up and hour later saying I owe the amount...What's the point of making an arrangement if you're asking for it in full...When I had an arrangement for the 5 and 20th of October...Paid it in full getting away from the mobile smdh

Very shady business practices. The whole reason I left Verizon after 20+ years is because I was paying top tier for 4g. T-Mobile was offering faster coverage for what I was told and believed to be faster\better coverage for cheaper. I was told, and have proof, if was going to be $50 dollars and month per line for the beyond plus plan. I get my first bill and it actually $90 per line. That's $80 more per month. Because I thought it was going to be $80 cheaper per month I ended adding 2 watch lines which was suppose to be about the same as my Verizon without the watch lines. But now I'm paying nearly 70 more per month than verizon, $356, which now I am stuck with. When I go to the store, with proof of what I was told they said, nothing we can do about it.

I would definitely give a zero star review if I could. I absolutely regret switching to T-Mobile 2 years ago. I switched our family from Metro PCS whom we'd had for many years, bc we all needed new devices and it would have been too expensive to buy them outright, as Metro doesn't (or didn't) offer payment plans. Because Metro is owned by T-Mobile, I figured T-Mobile would be just as good. It's not at all. The bills are not consistent and are so hard to understand that you really have no idea what you're actually paying for.

Call sales marketing and bought new phones. Sales marketing and representative her name is Alexis. She was very, very helpful and patient and very knowledgeable. She make my day very understandable. If customer getting confused she correct without getting mad. She’s excellent for T-Mobile employee. If every employee like her will be successful business, thank you again Alexis and wish you the best,

My bill has never been accurate since day one. I never would’ve switched providers if I wasn’t lied to you and told that they could save me money. After the second bill came out I called to inquire about why my rate was higher than I was told. They assured me they were going to adjust it and I would see it on my next bill. That never happened. I called back. Once again was told that they adjusted it and that also never happened. I keep getting one excuse after another. Do not believe the prices that they tell you. They tell you whatever you want to get you to sign up.

The customer service is horrendous! After informing me that my return shipping label for my exchange phones would be in the box with the new phones, it wasn't in there. It then took over a half hour for them to generate a shipping label and packing slip over the phone and email me with it. The packing slip only reflected that I am only returning one phone.

I have an iPhone 16 I bought from this company. The phone was left in Texas while I was live in Colorado so I had to have it shipped back to me and I marked it last in the meantime. When I got the phone back it no longer had an eSIM. After dealing with customer service for eight hours. This phone still has no service.

Alexa does not work. I got passed around like a doll from tech support. "We will send you a message through your gateway" doesn't work, "do you have a password" noo other than the one for the next work.... "Sorry we can't help you," useless...

T-Mobile has become the most worst mobile phone company ever. My phone battery went out on a iPhone 11. They told me to take it to Assurant which is their warranty place. I take the phone there. Assurant say, "Oh your battery is bad. Just send your phone to T-Mobile and they will send you a replacement. Yes you have a small hair line crack but that’s not why your phone isn’t working and they will except that."

I just bought a new phone, 3 weeks later the screen failed. I work construction and this phone was extra sensitive. I went to the T Mobile store and they helped me with a warranty replacement. I waited 2 full weeks to find out it was on back order. Another 10 days goes by and I called. I was on hold 3 separate time for more than an hour each time. Twice after an hour of waiting I was disconnected from the call. Finally I was able to get a representative on the phone. They told me I have to go to the store where they helped me with the warranty. The woman who helped me could no locate the phone order. Now I have to pay to have a new phone. How long will this take?! T mobile has horrible customer service and has no answers.

Service was shut off at 10pm last night without warning. T-Mobile is shutting down people's service several days (4 in my case, 2 days after I spoke with Judith, in customer service, who assured me my service would not be cut off until I was 30 days delinquent), before the 30 day delinquent mark, then only allowing people to make a payment fee free through their automated system that includes a $20 per line reconnect fee. If you want to speak with someone and remove the excessive, fraudulent fees first - never mind that T-Mobile has deliberately shut you off early to extort the money from you sooner - you must pay a $10 fee just to speak with an actual person. I'm sure I'm not the only one they've pulled this on, so I'll probably put up a web page in a couple months for a class action RICO.

T Mobile promise you is all kind of rewards, especially if you refer people. But they always have an excuse. Why your referral is no good shame on t mobile? Their customer service sucks. They never get back to you. And they never do what they say they're gonna do. And then if you chat with them, they just cut you off and never finish answering you

T-Mobile "super" store, 1535 B'Way, NYC. Today Sept 24, 2025, I attempted to reach by phone to ask exact address. Response "mailbox full." I called another TMobile store location and got the exact address of the "super" store. I walked into the store. Did anyone greet me? No. Did anyone ask if I needed assistance? No. I walked around the store. Did anyone acknowledge me? No. Was the store full of customers? No. Was it full of employees on their phones? Yes. I asked for the Pixel section. Answer, "It's over there." I walked over to the section. I stood. Did anyone attempt to engage me in conversation? No. I walked out. I've been with TMobile 20+ years. With customer service of this caliber, perhaps, it's time I chose another provider.

I am a T mobile customer for 7 years. Very happy with overall service and connections. Cristal on Tuckerton store in Town Lake Cypress is horrible. The worst customer service ever. Lazy and very unprofessional. She hates her job. I left and went to best buy to get a unlock Motorola g edge power 2025. She dismisses all the perks and offers you sent over at the app. Very poor service and unprofessional.

I’ve been with T-Mobile for eight long aggravating years. My six security code never ever works, my calls go to voicemail 75% of the time, their TLife is complete garbage and contains no information that you need. I’m switching to another carrier and was told by TMobile that my account has not been authenticated, and I need to go to the store in order to get my transfer pen to transfer all four of my cell phones. Their customer service representatives are all from India, and you could hardly understand them and they are not helpful at all. Worst cell phone company! Stay away, their service is awful!!!

T-Mobile offers us Hulu for free through our mobile account. This is illusory as the signup process does not work. You must first create an account with My Disney. But My Disney already says they have an account with my email and my wife's email. But the passwords we have do not work and the password reset feature does NOT send an email as it says it will. So you are effectively prevented from actually using the free Hulu account.

Horrible. When I first joined the service was rough at best. Low wages drive in a workforce of laisse faire employees who don't care who you are and what you have been through. I will never recommend this company. My cell was stolen at a concert. due to a financial situation I was unable to add insurance to my device... ok so NOT expecting a new "complementary" device. I contacted T-Mobile as a loyal customer. Never have I had my cell shut off etc. They explained that I would qualify for an upgrade if I brought in a used device and would be credited on my plan. I dug around for an old cell phone and found a nice 2023 galaxy used 3 months before switching carriers. I brought it over. I waited 30 minutes at least to be waited on and really even acknowledged.

Alexander, Susan. The T-Mobile in Lawrenceville on route one was excellent to address my needs to concerns when I came into the store. Ethan manager was helpful, knowledgeable, and very professional. I also spoke with Customer Service, Queria, Customer Service and she was equally helpful as well I would highly recommend the store for any of your Mobile needs. They are friendly, professional, knowledgeable, and I have nothing but good things to say about them. Susan Alexander, Princeton, New Jersey.

Purse, wallet and card stolen in May. DL was used to add four lines to my existing account. 5 MONTHS LATER AND THEY WON'T RESOLVE THIS FRAUD. I’ve supplied police reports as requested and they tell me it’s authorized in store. Every time I contact them nothing is resolved. I’ve been with this company 9 years and I’m being told my fraud is not fraud.

T-Mobile's customer service is awful now. In the years I've had the service I noticed an increase in barriers to receiving real help. With what they charge, I would expect customer appreciation. Check around before signing up. I'll be dropping them soon.

We turned to T-Mobile last year. From the beginning we had to call several times to get the prices we were promised. Recently we decided to add “unlimited Wi-Fi" for a guaranteed rate of $35/month for five yrs. Just got the updated bill. Not only did the cost of phone service go up $30+ a month, the Wi-Fi is $65. After hours on the phone, we were told unlimited Wi-Fi is not available in our area but limited Wi-Fi is more. If T Mobile cannot follow thru with what they advertise, have the courtesy to tell us upfront. They did issue a refund on phone service but we should have gotten what we were promised in the first place. Bait and switch!!!

"Free phone and Line" cost me over $300 altogether. Getting the runaround about unlocking the phone I BOUGHT and PAID for. Do NOT trust them AT ALL. The customer service was horrible, and they lie in order to trap you into paying more.

Ok I went off advertisement.. so a responsible price for internet.. OMG why did I call. Of course that’s how they lure you in.. Lady gave me 2 more upgraded IPhone with wrong gb. I saw it in written. Too late. Was already shipped so I was told it was only ten minutes later. I called back. Said, "No. Don’t want that. I have 256 now why would I want 128." Supervisor 1 said will call me back the next day to resolved. Of course he never did.. I called back. Got another rep. Said just go to T-Mobile next day. Return it and get the ones I wanted.. Ok easier said then done. I went the corporate T-Mobile Oakland park in Lauderhill. Said no. I have call them get a return label and shipped back myself or pay $75 shipping fee with them. Ok now I'm irritated 😠. Ok I spoke someone again. He did emailed me return label.. That’s why I gave it a 2 star.

I want speak about my experience with T-Mobile around 5 to 6 months ago. I went to T-Mobile store on Plaza Bonita Mall in San Diego and the guy Rico or Ricardo offer me a business account. So it’s gonna be $10 per line for the 10 lines I got and $35 per Internet. I get to so total will be $170. He tell me maybe there is a Taxes $180 or $185 but actually I started even very high bill every month. Last bill was $341. I paid yesterday. I canceled all my my phones lines and I went to AT&T plus I call T-Mobile couple times through customer service. Always they promise the bill will be right and is not. So please don’t trust this company. It’s horrible. They lie to you. Not honest. So I promised myself to give that review because they really make me mad. I paid so much for this company and if there is below one star, I will give them.

Horrible service. Terrible actually. T-Mobile legitly robs people by fees. If I can switch I would have been left! Why would Sprint ever merge with this BS is beyond me. I'm legit spending a mortgage or rent on a T-Mobile bill. I legit have to pay T-Mobile two $300 every single week and just me struggling to pay that bill and certainly having compassion and setting them by me. As a customer within 10 years with T-Mobile you know you paid 200 and then they still cut my phone off and then charge me an additional $60 fee for restore my account like this is crazy.

Warning! Do not use Tmobile as your cell phone service provider! After 7 months with t-mobile, with the worst possible customer service imaginable, I decided to change service providers. The changeover was quick and easy for my new service provider but t-mobile decided to hold me hostage and not release my phone to my new service provider. It has now been 4 days and I still have no phone service. I have lost so much business, so many opportunities because this disgusting company decided to hold my phone from being transferred to my new provider out of spite because I no longer wanted to be under contract with them.

We just started with them. We was told that both lines together would be 135.00 a month. We just got our bill today for 151.00. We was told that Netflix was added on our account on them. I tried setting it up and got informed that it will cost us extra to sign up. They made promises about our account to get us to sign up and are not keeping them. They want my payment on the 12th of next month. That is not 30 days from start date.

2161 Pleasant Hill Rd #101, Duluth, GA 30096. I've been on the customer service hold for 1hr 29mins and counting. People in the store are pathetic. Don't know anything. I've brought on myself to activate my phone, promise I will leave Tmobile after 15 yrs.

T-Mobile is very unethical as my phone bill would be over $300 one month then drop to $270 and this has gone on for some time, also they were charging me $18 a month for Netflix when it was free with my plan and the last straw was when they were charging me for a phone they said was a free promotion also I was with them for over 10 years with an excellent payment history and would not recommend anyone use T-Mobile and if you do watch your bill closely.

I have been customer since 2005. I had two phones one broke. So I put two numbers on my flip phone. I was paying for 2 services for about 45 months when I realized the other line did not work. All the calls went to voicemail. So I had to give out my personal phone to the people I worked with. Which means I have to get another personal phone. I called to straighten this out. I asked for a refund. They said "they could not do it." I asked to speak with a supervisor. He gets on the phone and proceeds to tell me how to fix it. I said stop hold on and he hung up. I received a bill for 127 when I was only paying 90 something for two phones. I tried to call. They said my wait was 40 minutes and the call back services doesn't work. I refuse to pay this bill because the service for which they are billing doesn't work.

To the point. T-Mobile service is just bad.. period. Horribly weak signals in home with router and upgrade. The saddest weakest service I have EVER had the displeasure of dealing with. I really tried to hang on because their call in centers aren't bad but their coverage is well I already said it.. Gonna have to give Starlink a try. I'm thinking.

Company used to be consumer friendly, they have totally changed as they got bigger. They didn't honor a recent upgrade promo that was clearly outlined on their site and told me straight out "too bad". The old t mobile wouldn't do that. Their customer support is lousy, home internet stinks. Be careful dealing with these clowns. Look at their rating here - 1.4!! Awful...

Just gonna keep it short. Past couple weeks it's been very inconsistent. And it always happens at the worst time such as; trying to send a text, search up something, trying to call, or even a game of clash. I don’t know what’s happening with the servers right now but man has it been frustrating to deal with.

Very slow to open apps and download or upload. Painful! Turn tv or devices on and wait and then wait some more. When trying to connect to Amazon Prime, Netflix, You Tube, Paramount, Painful and should we still have connectivity this slow in 2025? Mediacom much faster, the only issue with them are the bait & switch rates that rise unsuspectingly. Shady shady.

I heard this was a decent company. Well I gave them a try and well needless to say what a mistake. I waited on my box in the mail which was 3 days late then I had to set it up and from the time I plug it in the signal was so bad. I used my data on my phone. What a joke for internet. Then didn't even have it a month and because I didn't pay when they wanted they cut it off and charged me for 2 months. Double my bill a little more but if you're looking for internet you don't want to use this Company. I'll never recommend them to anyone and by the way I didn't even use their internet 2 hours in that month. Check somewhere else.

I spent a week bouncing between store to verify my ID. Only to find out that free phone isn't free! You have to buy it first then they give you a monthly credit til the phone is paid off. BS! SCAM!! They say your "deposit' is based on your credit. It determines how much you pay upfront for your free phone. If give you something for free then have you pay me for it, stating I will repay you on monthly payments, that is not free!

I went to a store to request a phone order change but was told I had to call the customer service line. I’ve now been waiting in the queue for an hour and still counting. Long time customer with this carrier. Considering switching to Verizon.

People please listen to this message about T-Mobile customers care. They are taking your information and using it without your permission to make payments and charging you a certain amount every week, when you call tmobile. I will cancel my services with this company and look for another more reliable one.

So many hidden fees and so many "late" charges. Apparently I've been paying them since the 1st bill. I do not recommend T-Mobile. They do have good customer service as in people that answer the phone but the fees and the bills go on forever. I canceled service back in August, and I'm STILL getting bills for "equipment fees." I already paid for the phone....

I paid my balance on my account and was promised that my account would be re-established. I have contacted T-Mobile multiple times since their promises has not been fulfilled and got nowhere besides being transferred between multiple departments and getting frustrated. Spent 2 and half hours on phone and got hung up on. I asked to speak with a manager and was told the results would be the same, even though I did what I was asked to do and T-mobile failed to do what they were supposed to do on their end. I paid my balance on 9/19/25 and was misled by T-Mobile in hopes of re-establishing my account and they knew nothing about how to make that happen.

I experienced discrimination at T- Mobile store. The story starts with a call to customer care and a broken phone (10 year customer). They tell me I can pick one up at a store over an hour away. When I arrive, it is a happen place with a ton of people. I wait the manager says, "Can I help you." I say I will wait. He say, "No, what do you want." I said, "I’m here to pick up a phone." His response, "We don’t do that!" I said, "Well I will call customer care." His response “I will call the police.”

T-Mobile is one of the biggest scams. Why should I have to pay over 4000 dollars a year for internet and shitty ass service. They won't work with you. They try to so well there's a promo going on. Well how about charge me for what the service is worth. They charge you because they can and laugh about it when you get the plan. And they don't pay taxes at all at the end of the year. But they make us pay all these surcharges and pocket the money. It's a joke.

This company stole my last payment to unblock my phone. They can’t find where the money goes. I can provide with my name and number to any manager who wants to discuss the details and I can provide without any problem.

I strongly advise you not spend the extra money on their protection program. It's through Assurant wireless. I had the program for 3 or 4 years. Cracked the front of my phone. When I went to file a claim I was told my phone was not eligible to be repaired. I could only exchange it at $199 deductible. Entirely different than what all the advertisement says. Spent over 3 days on the phone 3 days on the phone to get nowhere. While T-Mobile collects the premium, sign me up for the premium. They never told me my phone was no longer insurable. When I spoke to T-Mobile they sent me to to Assurant so T-Mobile's customer service regarding their insurance plan is ridiculous.

I’ve been with T Mobile about 7 + years and I’ve never experienced so many discrepancies with a phone company that’s lied about the billing. I’ve been over charged every month since I started service with them. I would absolutely not refer them to anyone not even an enemy!!!!🤬🤬🤬🤬🤬

T Mobile is horrible. The price looks appealing, however they do not follow through on their word. Never swapped my account over as they never kept 3 appointments. However they debited my account on August which they refunded immediately without questions. However they did not removed my card from their system and this month September it happened again. Frustrated I call, was told it would take 24 to get an approval, but I pressed and asked what was different this month, they wanted to argue, refuse to get a supervisor on the phone. I have now been hung on 3 different times.

T-Mobile customer service is the worse of the worse. The English is not understandable. They promise they will do what we discuss and not follow thru. Next thing you know your bill is jacked up. English needs to be taught. Everyone is called either, Chris, Michelle, Nico or David. What are the foreign really names.

I don't understand when you go pay your bill at the T-Mobile store, why they charge $5.00 for me to PAY MY OWN BILL???? I don't do nothing online, but if I pay cash, they charge me!!! That doesn't make any sense!! This is the only service that does that!!! Getting ready to switch back to AT&T, better service and getting their internet!!!! My bill is $98.00 every month, go pay at the store, it's $103.00... time to go!!!

The worst experience I had in my life, that T-Mobile gave me. First they told me to get 3 line cost the same than 2. They had an offer new iPhone On Us if you switch Experience Beyond. The 3rd line was not free and I ended up paying much more what I supposed to. When I wanted to turn back the 3rd phone they did not accepted it because it was 14 days over. Of course I only could figure that out after two months that they will charge me for the phone when I have seen that on the second bill. Not only that but the work perks that I supposed to have after my corporate discount, I did not get it. Finally they offered me to reduce my bill to $169.36, from $240. I agreed to pay that amount until the end of the contract. 1 month later, it changed it back, then I realized I don't receive any Experience Beyond benefits anymore agreeing with that $169 so I complained again. I did not know about it.

They lie and say they will pay up to 800 to pay off your old plan but they cancel the payment all the time. Then when you call them they assure it's been approved but then the next day you see it denied again. Also the tech deleted all my videos and contacts right before they were suppose to transfer it. He totally factory reset the phone and it had all my family's pictures over years of kid and their first and growing up.

** Seen this commercial and thought about switching? High dont recommend it, been with Verizon for 15 years, switched to T-Mobile 5 days ago because I was having service issues with Verizon, I got thr best plan with T-mobile with the Starlink access, that says you can virtually send a text at least from anywhere, this is so no true, I have the same service issues in the same places as I did with Verizon even with the 600 or whatever starlink satellites they say they have.

On September 11, 2025, I made a monthly payment for service through TMobile's, which they require you to use. The amount due cannot be changed. I paid that amount. Then set up a payment arrangement for the coming service bill, also on their app., via my bank card. A week later, they shut off my service on September 18th.

I purchased a phone a few days ago and two days later the service stopped. I called customer service who said he couldn't re-activate the phone, but transferred me to tech support. After reading off SIM numbers and other IDs, the technician concluded he could not activate the phone and transferred me to the high security activation team. That team member tried to text me a link so I could take a picture of my ID, then upload back to him. He apparently didn't understand that T Mobile had deactivated my phone, hence no text capabilities. He then emailed me a link, asked me to open, take the pic of the ID, then text back the image to him. Again, I had to explain I had no phone service. He finally said he had done all he could and told me I was out of luck. Terrible support service. I had Verizon for seven years without a problem; I'm on T-Mobile for two days and don't have a phone that works.

I signed up for T-Mobile because I was trying to save $$. I changed my mind after talking to friends that live near me so I returned the product unopened the day after I received it-returned to a store not mail. Then I received a charge on my debit card for the monthly service, I guess whoever did the return didn't close my account. Anyway...I called and the lady was vey nice and said I'd receive a refund. A week later no refund, Had to call back, talk to various people just to hear I had to wait until the end of their billing cycle to get my refund that shouldn't have been charged in the first place. So I wait. I checked my account. Still no refund. I guess I was supposed to call back again at the end of their billing cycle and ask them. Total crap! big waste of time. Not worth it at all. I 1000% do not recommend! I'd give -stars if I could.

I would give them less stars if I could. They lied about a promotion then didn't give us the $800/line credit for switching phones, our bill that was suppose to go to 280 went to 423. I tried for months to get it fixed. They can never help when I have an issue. Worst customer service I've ever experienced. They cost me $5832 dollars.

I had a 2'yr contact with T-Mobile. That's over, I changed to Mint Mobile which is owned by Tmobile. I recently lost my job because of Trump's BS and had to go with prepaid since I couldn't afford 3 months up front with mint. Can you take my service off the two cans and a string and give me some service that works? I paid almost the same amount as I was paying for post paid. How can the service be that freaking bad on prepaid. It's 100° outside where I'm at. Why do I have to go outside to use service from the same company? $70 to sit in the heat and hope I get service. Why am I back here? I should have ordered Safelink. Hey at least I know what to expect with safelink. I know I will never call that company again as long as I live. Tmobile just made #2 on that list. I AM NOT PATIENTLY WAITING FOR NOTHING! I will go phoneless before I ever call another phone company to ask "WHY"?????? Ughhhh.

Terrible reception everywhere, even though I have 5G, Technical support takes so much of my time with protocol talking and doesn't solve the problem. They apply international charges from Canada to the US when they say they don't, when I called for information. Don't get T-Mobile. I have been too lazy to change companies, but I will have to.

This service is terrible. Nothing ever works. You are constantly trying to get ahold of someone and it takes hours just to get a simple problem resolved. I will be going somewhere else. I can’t take this anymore. If I’m paying for a service It needs to work.

I closed my account due to constant poor internet connection and very poor customer service. The internet was very slow. Almost not there at all. Yet I was paying $65 a month. When I pay my bill by phone they charged additional $10. For that service. Since my disconnection I. Keep being billed $7.a month for late fees?? But I don’t have an account! Can’t use the automatic phone service because I don’t have an account to verify. Can’t talk to a representative because I don’t have account to verify. The app is useless because I no longer have an account. Can you see the nightmare this has become? If I don’t pay the 7$. a month it will compound and count against my credit too. What am I supposed to do? Keep paying $7. a month till the end of time? I’ll hand write a letter to customer relations today and certify mail it. My only other choice is to hire an attorney. T-Mobile has to be stopped somehow. I owe them nothing. What a nightmare!!

Been with T-Mobile 8 plus year, so, so coverage & rate hikes, but worst of all when I transfer my lines to another carrier early this year & try to cancel theirs multiple ways, but I’m told I can do nothing w/o a 4 digit code that sent to their old line with that no longer exist to get it. Stuck paying $200 bill monthly with no way out even tho I pay the new carrier for the same transferred lines for many months now. W/o the code they say I have no authority over the account, but I’m still liable to the bill on service not provided. This security tactic bondage scam is sickening. Thieves, I’ll have to take to court to make bills stop & recoup $1000’s it’s looking like.

Much like others, we were deceived (actually, I'll say it, LIED to) by the salesman (known as "D"). You name it, he lied about it...amount to activate lines, being able to mail the items to a different address, being able to easily activate our multiple lines in multiple locations, even the case and screen protector pricing...He was wrong and/or outright lied about all of it. Was switching from Verizon because of repeated poor customer service...and wow, I think T-Mobile may have beat them, and I wasn't even a customer yet! If I was able to rate this at minus 5 stars, I likely would.

If I could rate them in negative numbers, I would. DO NOT believe ANYTHING T-Mobile tells you!!!! They lied and promised me rebates for switching. I have been waiting over 3 months, and they have every excuse in the book to not pay out. They also are charging me double what I was told it would be. The service is also AWFUL. It is slow and never works. I will keep fighting until they pay up. I have probably spent 8 hours of my time on the phone trying to work this out. I am OVER it.

I have never spent the whole weekend and two days at a phone carrier store. Friday 6 whole hrs. Saturday 2 hours, Sunday 1hr, Monday 1 hr, Tuesday 30 minutes. Tuesday was the worst experience, the store was smelling like weed, the gentlemen had words with another person and said he wasn’t helping me anymore, he doesn’t have to deal with me, and took him a while to go get someone else to help. The next gentleman couldn’t figure out the issue either. Told me to dial 611 and they could help me. Then l brought some ear bugs. l said no plug comes with it. He said my charger with my iPhone should work.

The store on Main St in Hamilton, Ohio the staff is rude and not helpful even the manager is rude. When you call or chat it always takes way too much time to resolve anything. They are nicer but most of the time they cannot resolve your issue. I am beyond frustrated for 3 weeks. I have been working on the same issue and have spent multiple times on the phone or in person to trying to get help.

Terrible customer service and deceitful. We signed up over the phone through an account representative and were planning on getting new phones and bringing over our two phone lines. We discovered not only did she create temporary lines for us (which we did not ask for), but she also falsified how much our plan would be and created a temporary PIN that was not the one we provided. The day we received our phones, we discovered the discrepancy in the plan and we attempted to call T-Mobile to cancel our lines and return the phones. They refused to help us since we could not provide them with a correct PIN (a PIN that we never created) and we did not have any access to our T-Mobile account. We then had to go into the store and have a manager assist us in cancelling not only the lines that were created without our permission but also to return the phones that were not even opened from the box.

Text message issues. My texts aren't being received. A week now. Sent everywhere. No resolution. Spoke with "Ms. **" on September 15, 2025. She went BEYOND in her efforts to assist me. She gave me huge hope for the Customer Care service. My husband and I need to find PIN number, so resolution not found, but "Ms. **" showed excellence in her efforts to troubleshoot every other way. Each store I've encountered did nothing to help us. 5 years Customers. Thank God for people like "Ms. **." Mrs. Phyllis **. New Orleans, Louisiana. I'm praying for a resolution. My husband can only communicate via text on job. SOME PLEASE HELP. THANK YOU "MS. **."

Terrible service. Customer service is the worst. I called to cancel an iPad line and was told it would be cancelled. Months later I am still being charged for it. I called up to complain, customer service (from which ever country he was from) told me since there was data usage on the iPad, even if he were to process a refund. There would still be an automatic charge because of usage and if I would not pay that amount it would be reported to the credit bureau and affect my credit. As if the data usage that was incurred was my fault!!! Even while I was a customer with them It was the worst experience ever. It’s such a pleasure not to be with them anymore.

Service barely works even at our house and the store. Has to return the home Internet as it could not even hold one items. Multiple connections killed it all together. I was told they had the best connection but the other main providers we had no issues with just T-Mobile.

When wanted to upgrade phones, store representative was acting as "it's not our problem, you need to call insurance for replacement". Decided to switch to another provider, this is when I learned that I have extra watch line and extra streaming line, I wasn't aware. When attempted to cancel lines on 8/24 was told that their billing ends on 22nd and now have go wait until 9/22 to pay another bill for month without using actual services. When attempted to pay bill that was due on 9/15, was unable to pay it online or over the phone. Paperless account with no T-Mobile number attached. Had to drive to store more than 10 miles away to pay September bill. Spent an hour with customer service in the store to learn that after 9/22 will be another bill and have to drive to the store to find out amount and to confirm that it was really final bill. I was Sprint and then T-Mobile customer after merge for 20 years. Never again.

So I was having internet issues. YAMBO who goes by Elissa at Windsor CT WAS ABSOLUTELY A GEM!!!! She was professional, knowledgeable and rectified my issues with internet by upgrading my hardware. She walked me through the process and my wifi is perfect now!! I recommend her 1000 percent.

T-mobile customer service has gotten better all of a sudden! I'm not sure what they changed but they're beating. Their representatives have really put in the efforts to help me and make the necessary and fair adjustments to my bill. I'm satisfied & have no complaints thanks to the efforts of their customer team! I've been a customer at EVERY cell phone carrier in my adult life and T-mobile has beaten their competition at the level of good customer service provided to me.

After 22 years as a loyal T-Mobile customer, I never imagined feeling so frustrated and disheartened. Since relocating to a new state two years ago, my service has been nothing short of a nightmare. Calls from friends and family rarely connect on the first try—often requiring multiple attempts. Voicemails mysteriously disappear, and calls don’t even register in my call log. Even making calls myself is a hit-or-miss experience.

Yesterday, I lost my phone. Needless to say, I am devastated. Besides losing personal photos and texts, my office phone was forwarded to my cell. I require 24-hour access because I operate a funeral business. Hoping for help, I called T-Mobile for guidance on how to remotely access voicemail, something I had never done before.

T Mobile has been overcharging repeatedly and then when I had a phone fail they sent me two different replacements that DID NOT WORK. My bill has jumped $200 and they will not give me a breakdown as to why or how.

The worst telephone customer support I have ever experienced. T-Mobile has outsourced their customer support to a foreign organization that couldn't care less. They will keep you waiting on the line for hours. If you complain In any way they will even hang up on you after putting you on hold for more time. It happened to me and my wife on different calls. I will never so much as consider being a T-Mobile customer again. If you ever have a problem with T-Mobile service and try to get it resolved over the phone, you're in for a a lot of frustration and disappointment.

I had a worst experience with their customer service team. They deceive me by misleading because not everyone know their job or good trained especially managers have no time to talk to with customers directly. So be careful. I was misleaded by them and when I keep calling for my issue and hold for 3 hours each time no solution and manager has no time to listen a problem. I got loss of $800 and how they told me to check company policy and long ass contract, that nobody reads. In short I switch a line from AT&T to T-Mobile and they offer me credit of $800 for new phone. Unfortunately my phone has manufactured defect and when I return my phone even within return policy and ask for new phone they said they won't give me my $800 credit back promotion for new phone as a replacement. WTF. They make me fool. Now I'm going to switch my line with other carrier.

I am writing to formally express my dissatisfaction with the service I received at T-Mobile Granada Hills store (17921 Chatsworth St, Ste 34b, Granada Hills, CA 91344) today. A staff member named ** demonstrated unprofessional behavior during my visit. While multiple customers were waiting, ** attended to a client, who briefly left the store to buy cookies and then returned. Instead of serving the next waiting customers, ** went inside for couple of minutes and then waited for that customer until they are back to store. Continued to prioritize them. This resulted in excessive waiting times for others, including myself, and created a frustrating experience. By the way this my second time im facing bad experience with **.

I just received terrific in-store service at the T-Mobile store in Willow Street, PA. There the manager, Terrell, gave me attentive service despite having to take care of 3 customers at the same time. He helped me move from another carrier despite difficulties caused by both that carrier and T-Mobile corporate. A shout-out to a deserving young man.

My services were removed from Xfinity by T-Mobile before rep knew my needs or current equipment. 6 days later, still unresolved...may cost me $$$ for Xfinity to fix. Disastrous Nightmare for senior citizen...

T-Mobile sold me a mobile Hot Spot telling me it had the capacity to handle continuous operation of my security cameras. The first device failed in one day, I returned it the next day and they gave me another one. The 2nd Hot Spot failed within four months. When I took it back to T-Mobile, I discovered that the 1st sales person lied because the 2nd sales person told me that a mobile Hot Spot was never meant to handle the continuous load of my security cameras. He told me the home internet service would meet my needs; so I purchased that instead.

Having an issue with them, "throttling" my service towards due date, (not a data issue). They never transferred my old number, charge $15 if "extension payment" doesn't go through at 8.a.m., even though they are paid that day, lied about cheaper rates and charge $20 reactivation fee on EVERY device if you miss a payment. Payment schedule is worse than a credit card's schedule. Tries to confuse customer. Go somewhere else, they promote a lot but don't keep their word.

Can’t place or receive call when I’m in Taiwan. It needs to be get permission in USA before you travel to Taiwan. I bought the plan while I was in Taiwan and there’s no way to have it turn on, waste of money.

Mixed attitude re: T-Mobile. I got signed up quickly, but did not get the phone number transfer from AT&T I asked for. The prices was good for the 5 G service with unlimited data. The 5-year hold on price impressed me. My speed has fluctuated from about 380 - 550 mbps, which is okay with me. My only problem is the drops in connection, which happen too often.

I threw my 15 $ charger in the trash but I bet they just let somebody take it. 3 stars, but the phones are super good, but they lost my 15 $ charger in the trash apparently, like they said we can leave our bag there when we go to the hospital for my dad and get something to eat, but they let somebody take it because they wouldn’t throw away a charger box thing, and an actual charger.

I had a question about billing and I dialed 611 their customer service line and said there would be a $10 charge to speak to an agent! I’m sorry after 7 years time to go elsewhere! I always thought they were the best.

I no longer have T-Mobile because they were charging me a fortune. I changed providers BUT I forgot to cancel my MOBILE HOT SPOT from T-MOBILE. No matter how many times I call or go online to chat, they can't do ANYTHING to help me. I'm still being billed for this hotspot that I have tried to cancel for the last 2 weeks. Their online chat SUCKS & I don't like using that word, but it does. They keep telling me to log in over & over again. Then the chat tells me to call & they are even worse! They are IMPOSSIBLE TO CANCEL unless you switch to another provider to include the hotspot, if you have one. They literally give you a LIVING HELL to cancel. They continue to bill me for this mobile hotspot that I PURCHASED OUTRIGHT & they are charging me monthly because they REFUSE to cancel this account for me. HOW CAN THEY JUST KEEP STEALING FROM CUSTOMERS? In my opinion, they are awful & very dishonest.

I just have the worst customer service experience with T-Mobile. I wish I had gone to AT&T. I've been with T-Mobile for 9 years. I recently took a cruise and I was advised that I should put my phone on automatic roaming. Well when I did this I approved some charges on to find out two days later from a representative that I should have put my phone on airplane mode as I had informed the representative it was my first time cruising and I wasn't sure how International charges work. Well they disconnected my phone while I was out in the middle of the ocean and I had two supervisors to promise me that they were going to fix all the roaming charges I had on my account. At the time it was $338. Well I spent nearly three days without any service because T-Mobile said they could not verify me because they could not send me a text message.

Do not sign up for t mobile. They will make it living hell to cancel. I got a new service provider 4 months ago and I am still trying to cancel their services. Just this month they billed me for non return or internet box which I sent same week they sent me the label. As far as cancelling phone line that also took way longer than needed and they charged me for time I was not using phone.

Tmobile is fantastic. NEVER had a problem With customer service, always there to lend a helping hand and will stay on the line until everything is resolved and the store in Lanoka is also very helpful. A+

They lied from the start, I was warned but I tried anyway. I never got my phone number, and they STILL stole my money a few weeks later. NO CUSTOMER SERVICE. They told me if I canceled I would get my >$100 back but when they couldn't provide me service, they used my credit card that I used to buy the sim card. RIPOFF ARTISTS.

Extremely bad customer service, especially for the customers who are loyal and with the company for more than 8 years. I bought iPhone 15 about 3 days on 9/92025. On 9/11/2025, there was a price drop of $100. I called T-Mobile on 9/12/2025 in the morning and requested them to adjust the price drop for my phone. The CSR talked to his supervisor, putting me on hold, and said that there's nothing that he can do.

T-Mobile has the worst service ever!!!! A lot of times I don’t get my texts and calls thru my phone. This is a ongoing problem because friends and family have the same issue. T Mobile knows about this problem!!!! Will change my service!!!!

I tried to come over to T-Mobile on 25th of August 2025 and all service issues with my phone remain and they are not trying to give me a refund that is totally owed to me. Please I'm warning you to stay away from this service provider.

Their app and procedures are extremely frustrating. Going in circles and continuously being charged despite trying to cancel has be rejoicing the day I decided to change providers. I’m now having to go through my bank to block charges so I can end the madness! The people were friendly but just so unhelpful and I don’t fell like it was their faults. T-Mobile needs to fix their procedures.

Tmobile customer service use to be great. These last 2 yrs have really been horrible. The best thing they have is their plans with good rates, & tmobile tuesday, everything else sucks. I have been a loyal customer for over 14 yrs & got treated like I just signed up.

Sometimes, without warning, when I try to dial a number, a voice comes in to tell me that I have not paid my bill, and that I can do so now with a credit card. I am informed that one may place a "Standing Order" to have T-Mobile's bill automatically paid. HOWEVER, calling T-Mobile to do this required me to know my account number, but because of paperless billing, I don't have it. T-Mobile's customer service support directions say something like "Just dial 611 on your phone and we'll solve your problem." This fails to work

Tmobile is worse than Xfinity to deal with. Neither will take no for an answer. Tmobile is the worst company to deal with. Terrible customer service. They want every way verify it's you, still terrible service trying to submit a review, they won't do it unless you glorify them.

Offered a free month of service, with no commitment and no fee to end service for the first month. Service was TERRIBLE! Super slow, barely worked in my area. When I tried to cancel the service after the first week, they would not accept that I wanted to end the service. Every time I tried, the associates kept pushing me to stay with them or to upgrade. I called repeatedly to try to cancel. It was long hold times on the phone, just to reached multiple associates that absolutely would not take no for an answer.

My experience with the internet of T-Mobile is so bad, the internet is so bad, I don’t recommend this company cause it has a so bad internet connection. I think Boost have a better internet than this company.

I added a line to my phone and traded a phone in. I told them I wanted no changes to my contract. They said I could pay the phone off by calling in, as they could not take payments at the store. I called to pay off phone and I was told I could not unless I wanted to pay full retail instead of the 50% off promotion. So I have payments for 2 years. I asked to return the phone and get my old one back. They can’t do that either. Terrible company, this is what you get after being a customer for 15 years. I am going through arbitration to get out of this and I will never use T-Mobile again!!!

Called T-Mobile on 08/06/25 to switch carriers to get wireless and internet service. Customer service was courteous. The agent assured me that the equipment would ship out in 2 days. After 2 days I noticed that it had not been shipped. Called after 5 days and spoke with manager. He told me that the reason why the equipment was not shipped was because they did not have the equipment to ship as promised on 08/06/25/ I cancelled the service before it began. 09/03/25, they send me a bill for $106.37 even though I never had service. C.S. rep could not look up my account without a pass code even though they had my info. After going thru my paw, I found the code. Even after getting the code, he could not send me an email that stated that I did not owe them. I was told to wait 30 days to call back and check. What a clown show. I will do my best to make sure that no one ever uses the service at T-Mobile in the future. Total clown show.

I gave them a 3 because their service has improved from the last time I had their service and the person I signed up with was very helpful. But their customer service reps are robots. Not human. If I was rating them strictly on customer service, it would be a zero. I was late due to being hospitalized last month and I was trying to juggle all my bills. I received a text message from T-Mobile stating that my account could be suspended within days if not paid. That led me to believe I had at least another day or 2 to pay. Nope. I was suspended same day. My son had to make the payment for me including $20 per line reconnection fee.

Morgantown store is not a good place to buy. The sales lady did not explain every thing truthfully. Had to go to Suncrest store to find out that she just plain lied. T mobile should look into her because this I'm sure is not the way to sale phones.

Worst company I have ever had for phone service. Little to no connection where I live higher prices and the absolute worst customer stomper service ever. Finally after 2 year contract I left. 7 months later they are still sending me bills saying I owe money after I paid their final bill. T mobile now threatening me with collection agencies. I didn’t know they were this crooked of a company.

T-Mobile is a bait and switch. Your free phone you get through their promotion is far from free. First you pay the tax for the phone that cost you $0. Then there is a charge for the phone on your bill that they credit. That way they can keep track of the worth of that free phone, cause if you leave you get charged the remaining cost. But they claim you are not locked into a contract. Then they offer you a rebate per line of $200 then deny than and lower it to $100 only to then tell you that you are not eligible for the rebate cause you got a free phone. Then we move on to the plan base price. $170 for 3 lines.

Even I paid the bills, they couldn’t open my services and it keeped shut down. It is expensive as well. The customer service is bad. I hate T-mobile. They don’t help me in the store as well. Do not pass around the T-mobile.

The supervisor Joanne from T-Mobile was very rude. She’s like the worst person ever. Honestly not only did she not give me any information about my account but refuse to give me the number for collections and decided to give me an incorrect number. She literally decided to give me a 877-251-3780. That number leads to nothing. They have put phones line on my credit which I never used and I’ve told them that I never used this. I never activated the account but yet it’s showing on my credit. I would never use T-Mobile again and I was warned about this company. Don’t ever use T-Mobile. Comcast is a lot better than them honestly and I’ve been with them for many years.

I been with T-Mobile over 15 years. I have a family plan of 4 lines that I pay over $300 a month for with insurance. Recently my phone broke and I was told you don't carry the phone anymore and I had to wait on a phone with no time frame leaving me with a broken phone. A supervisor told me he would personally be taken care of it and would call me within 3 days. He never called me and at this point I will be leaving you guys. I felt like I been ripped off and I don't encourage anyone to use this carrier.

I signed up for a non contract data plan for a Ipad cellular. The price kept going up until I canceled. Even after I canceled they kept charging my card. When I asked for proof of cancelation they said it's not their policy to give that. I finally disputed the charges with my credit card company and got a charge back. The credit card company suggested I block them from accessing my card, which I did. They still attempted to charge my card and even tried charging me for the stop on my card, calling it "insufficient funds". They sent their "bill" to collections for double even what they say I owe. And they refuse to send a bill. They act like thieves. Avoid them!

Horrible coverage glitches, do NOT expect customer service. Blame coverage issues on your phone. New phone? "Oh, our tower is down we are working on that, good luck." We need a functional FCC. What a joke.

Hello My name is Janet and I am livid with T-Mobile. I called to acquire service and after making full payment of 66.75 for prepaid service it never came through. I called back several times from 12:30 to 5:30 pm with no avail in obtaining service. So, I finally asked for reimbursement. They advised me that they would reimburse minus the 10$ activation fee that I was never advised that that was not reimbursable. I advised them that my phone was never activated which they responded whether activated or not they will not reimburse the full amount paid. I asked to speak to a supervisor or manager and was told the system could not be overridden. How do you charge someone for service not provided?? I DEFINITELY WILL NOT BE USING T-MOBILE NOW NOR IN THE FUTURE!! I will be reporting them!! #ripoff # shadyservice

***BUYER BEWARE.*** Absolutely horrible wireless provider! Don't believe me? Check reviews for yourself. Look under the Better Business bureau complaints as well as FCC and your local consumer protection advocates. You will see that T-Mobile, Metro by T-Mobile and all of their subsidiaries have numerous complaints regarding services, billing and customer care.

I’ve been a T-Mobile customer for years, but I’m shocked at how their policies are keeping me stuck in a situation I can’t control. I’m divorced, and the family phone plan is still under my ex-husband’s name. I’ve tried to move my line to another carrier so I can manage my own account, but T-Mobile refuses to let me without his permission.

I am going out of the country and I need to buy an additional e-sim card as the T-Mobile options are not as effective. However my phone is locked and cannot be unlocked as there is a balance on the phone. That said, I have a promotional credit as I turned in a brand new phone when I switched to TMobile which will pay off the phone in monthly installments. If I pay the balance to get the phone unlocked I lose this credit. This makes no sense to me as I lose either way. I am only asking for the phone to be unlocked for 11 days to add another eSIM card. If this isn’t possible, they can simply charge me the remaining balance for whatever reason that would cause me to lose qualifying for the monthly credit They are stuck on their policies and common sense is not being applied.

I've paid for insurance for over 24 months and after spending 7-8 days with customer service a rep offered me 50$ off a 100$ deductible. After he transferred me they hit me with a 212$ bill ... The day I get my replacement I'll be going in person to close this trashy service. I'd rather Spectrum or an American company who can understand ... I asked 5 representatives if one night where they were located and they all said Philippines and no matter how I expressed my issues they all just read the same script... If I could I'd leave 0 stars and my family has been with them since the mid to late 90s.

We have had T-Mobile for 1 months now. So far the coverage is great. My family and I are able to talk almost anywhere and with t satellite, I am able to keep in contact when I am hiking in the mountains. Those are the pros! The cons, everything about their sales and services is a SCAM!!! They advertise "get a phone on us." NOPE!!!! We started 5 new lines and we were told that we qualify as long as we pay $368 down and sign a 2 year contract. We were quoted $235 a month and have been told since we signed that the price that was quoted is unrealistic. Our current bill is $314, $22 more than our previous service with ATT. Every time we try to speak with someone, we are told that WE pay up front and we will see the discounts in the future.

My name is Brendan **. I have been with T-Mobile for 5 years and paid my equipment off and bill every month. They recently switched their app to T-Lite and ever since I’ve been being overcharged and very frustrated dealing with customer service reps for the past 3 months every time the bill generated. I’ve spoken to several reps in the past 3 billing cycles and each time besides the last they adjusted the bill to fit our original agreement but this time the rep told me all he can do is make the adjustments that their previous 3 reps told me they did already but I still have to pay the extra charges???

Hello, I live in Kennesaw, GA, and I have experienced very poor T-Mobile coverage for years near the Target shopping area (Barrett Parkway) and around Kennesaw Mountain. Calls drop frequently, data is very weak, and coverage inside stores is almost unusable. Other carriers like AT&T have installed more small cells in this area, but T-Mobile coverage has not improved. Can you please escalate this issue and let me know if there are any planned?

The worst company ever. I was customer with them for so long, they have unexpected charges. I changed my plan. They never told me about activation fees and other fees. My bill was so high. I was not able to pay at once, so I set up payment arrangement and they still charged me late fee!

I cosigned for an elderly friend earlier this year. He died prior to any service installed or initiated. I was billed $118.00. I went back and forth with them, was then sent to collections. I attempted to take advantage of promotion to open account. They made me pay the 118.00 and wanted to charge me $250.00 to open - $85.00 activation- plus tax and wouldn't take my phone as trade-in. There is no free anything here. Cold-hearted money grabbing creeps! I am a 68 yr, wheelchair bound veteran woman.

Dropped T Mobile, the quoted rate was way too high to continue. Found a more reasonable rate, so I closed the account 4 months ago. Now a refund of $80 is due to myself and T Mobile is making it impossible to get the refund! Every month now a "bill" arrives showing the $80 credit. I closed the account 4 months ago and now when I called T Mobile, they want to know the PIN # I chose when I first signed up, the same PIN # I deleted 4 months ago when I closed the account! Why would I keep a PIN # for an account I closed 4 months ago? Lousy customer service, I'll get my $80 one way or another.

Don't fall for the "free line" - horrible customer service. Confusing bill cycles. Get ready to spend two plus hours getting transferred to different departments if you have an minor issue with anything.

I have been a customer of T-Mobile for 24+ years with few insignificant complaints. I hear it is one the best. Now I worry that if T-Mobile as a company is or has become sooo BIG, sooo profit making company. That it becomes demanding, pushy in America, worldwide. This kind of business ventures to make more money. Can and could fail. Making T-Mobile worthless. So far I love T-Mobile. Be a company we will LOVE to be with. I will stay for as long as T-Mobile stays a worthy company to do business with. I wish T-Mobile the best in their business venture. Thanks.

Good network coverage and home Internet speeds. Deceptive offers to new customers. I never received the offers I signed up for, including an $800 rebate for switching plans. I paid $700 to leave Verizon, while explaining this offer Talking to customer service about anything is like talking to a wall. They're very nice about telling customers they "would love to see a lower bill for the customer" but don't actually suggest lower priced plans of similar value. Not an ethical company.

Terrible customer service. Unprofessional children answering the phones without answers to issues. They issued credit in my name while all of my accounts are frozen. I cannot get anyone to handle my case.

Poor Ethics, morals, standards, unfair business practices. This is my description of T-Mobile. After reading page after page of negative reviews, I am surprised that they are still on business and not being at the very least investigated by some type of consumer protection agency. Reading the negative reviews and finding a pattern of incredibly terrible customer service to over-charging their customers is truly a crime of the century. Many things I have read are true so I won't bore you with the same details.

On 9/1/25 I spoke to their rep Jesus on the website all I needed was a plan. He kept me on the chat for over an hr asking me and convincing me to buy rubbish I didn’t need, asked for ssn, turns out he was gonna ask me if I wanted to buy iPhone 16 etc which I refused and still kept me on for other stuff. Anyway managed to get the plan for first responders, the next day I had no service, I couldn’t make calls, I have an 11 yr old and my husband and I was at work which is 5 mins away. I couldn’t even call their own numbers, with that I ended up going back to Boost and before you know it I had services I was able to get in touch with my family.

I have been with them for years & recently dropped several lines from my account. I am being charged for all lines & rather than rectifying I was lied to, questions were evaded. I will most likely change service providers.

I recently made the switch to T-Mobile, and it’s been nothing but frustrating since. After signing up, the sales representative who helped me has completely disappeared, no return calls, no replies to my texts, nothing. I’ve tried to get in touch multiple times with zero response. To make matters worse, when I decided to cancel the service, I was met with a long and tedious verification process over the phone. Even after providing all the requested information, they still refused to cancel my account. It feels like they make it intentionally difficult to leave. This level of customer service is unacceptable, especially after being a new customer. I regret making the switch and would not recommend T-Mobile to anyone based on this experience.

Absolutely the worst phone company I've ever had. I've been with them for almost 3 years trying to work with them and they have done nothing but give me problems after problems charging me more money every single month. At one time I was paying over $400 dollars for two. Really $hitty a$$ phones that don't work and they do NOT 🚫 help you!! They don't care at all! I'm now had enough and taking my money somewhere else! Good riddance! Thanks for absolutely NOTHING TMobile all the did was rape my bank account! I'm so done!

Whatever you do, don't work with T mobile. By far the worst experience I have ever had with a cellular company and they have tried to illegally bill me for multiple months after I suspended services. I'm consulting a lawyer next week regarding a possible lawsuit. Avoid!

I am so sick and tired of companies and their scams and T-Mobile is no different than anyone else. I spoke to a representative that was supposed to be from the Mashpee, Location in Massachusetts, she was the most unhelpful person I have ever come across. She lied and denied that T-Mobile had a 55 plus plan with a bundle and honestly. I am sick and tired of these company. Scams that advertise on TV. And then when you call them, they don't know anything about it. And even if they do, they tell you, oh yes, we have a plan. But then you have to add this. And this and this to it to make it what they claim to be on TV.