T-Mobile Reviews

BEWARE. THEY SCAM YOU WITH THEIR PRICING AND TRADE IN'S. Traded in our Samsung. Had two S-23 for the new S-24 ultra and a regular and the S-24. We were told if we upgrade the S-23 would be a straight swap out and on the S-23 swap for the S-24 ultra would cost us 400 extra. On our next billing they lied. They gave us less than half what they said they would give us for our trade in. Not only that they said my wife's watch phone would only cost us $10 a month more. It was a lie. I'm going to pay this off and change carrier. Read the reviews. I'm not the only person with this type of complaint. All T-MOBILE does is pass the buck and blame the store.

Fricking nightmare using T-Mobile to rent a car. I booked a car unlimited miles via T-Mobile app only to find after hitting reserve and receiving a confirmation text that I am only allowed 150 miles a day. The booking page reads unlimited miles. Insurance was not available. I chatted with T-Mobile as soon as the text came through confirming the reservation (that said 150 mile limit). Spent 40 minutes online and at the end was told I will have to pay for 3 days rental as I wanted to cancel 48 hours before the rental began (It had only been 20 minutes since I booked it). Insurance I was informed was due to the type of car I was renting ....Nissan Altima?

I haven’t been with T-Mobile that long and I have had the worst experience ever. So overpriced and hidden pricing as well. Dt the supervisor from customer service support was the rudest ever! He was over talking me speaking so fast so I couldn’t here anything clear or even made since! TMobile has charged my account last week and this week but still showing my accusations in the negative or not even updating my account on the TMobile app!! This is real ridiculous. I will be leaving TMObile services!!! Thanks Dt for being an idiot to your customers!

Was thinking about leaving after the horrible experience I've been having with them. After talking to JEAN C just now in customer service change that maybe to a definite yes I will be finding a new carrier.

Over two months ago I traded in a Pixel fold 9 pro fold. At the time Samsung gave me they claimed 1100 trade in credit, I've been battling them for 2 months, still have never received my credit. I've been battling them constantly over the phone not only did I never get my money back but I still have never gotten my phone back from them. The one that I traded they claim they can't find, so I'm not only out the trade value I'm out the original value of my phone. This company does not care about you. Remember that.

Horrible coverage in a populated area. Coverage map is a total lie, it shows great 5G coverage, but in reality, my data barely works. I even experience SOS in the middle of the town occasionally. I’ve been to the store and they are zero help, they tried resetting my phone network but it made zero difference. The second time, they lost much of my stored data, including passwords. Everyone I talk to with T-Mobile seems to have a similar experience. Will be switching back to Verizon ASAP.

I enrolled in T-Mobile with a received letter stating 2 lines for $20 per line and special pricing as current internet customer. I called and was quoted 2 lines unlimited for $100, an iPhone 17 Pro at no charge and a Pro Max at $16 a month. Total monthly bill of $146. What a bait and switch. The 17 Pro is $32 a month and the Pro Max $23. Monthly bill is $230. Lucky I called and checked to find out the true pricing and new rep tried to help out with credits and reduced to $184/month. Beware!

So I broke up with my fiance in November of 2024 and I got everything transferred to her and T-Mobile said that everything is good. I don't have to worry about anything because the responsibility went to her and I don't find out until February of 2025 that it was still on my credit and they told me in February that they were going to take care of it and will not put it on my credit. In September of 2025 I get a call from a debt collector saying that I owe money to T-Mobile for their mess up and the high up people know about it will not do anything about it. The customer service people told me to take them to court and it is still on my credit.

The worst. I got my phone in Nov 2023. I went into the store, I was told a bunch of lies regarding price. I received my first bill and it was triple the amount I was told it would be. I called customer service. I was soooo upset. The 611 representative told me that the in-store sales representatives ALWAYS lie to the customer especially during the holiday season because they get commission based on their sales. She said Nov is a big month and that they get paid commission in December [Christmas] for their November sales.

I've been a cell phone owner since 1998 and T Mobile's is one the worst. This became my carrier because of the business merger with Sprint. I'm proof this company can't handle business account holders. I'm attaching a message received from a line on my account.

I joined T-Mobile in July at Sam's Club 2025, the rep Shannon ** scammed me, he said free 16 e, $200 credit card, $150 gift card from Sam's, I received none of it, I went back to Sam's three times to fix this problem, no help, I went to customer care, no help, chat line no help. So I paid everything off and left, I wanted satisfaction but never received it, I am going to leave bad reviews whenever I can, my only satisfaction. Sincerely Ned **.

Done with them, moving! That's how they appreciate a long-time customer. LOL.

Not very good when it comes to seniors transitioning carriers providing services. We are left with providing an outside source to help us navigate the transition without any assistance from the company. Technology for most seniors is a challenge, and the company leaves us high and dry. We don't mind the cost savings but do mind being left without a resource to transition to enjoy those savings.

Way 'Too Many' Expensive (and) Very Confusing 'Bait and Switch Promotion Plans' which are notorious for 'OVER' charging. Rude 'Speed Talking' Customer Service Rep/Tech who spoke Soooo violently RAPID, it was as if the person's speech pattern was PURPOSEFULLY slurred beyond recognition (in order to illicit/inflict as much confusion/frustration as possible)! It sounded as though the person was on some kind of **. 'Purposeful Punishment' for leaving their Network? Sure sounded like it!

I am submitting a formal complaint regarding T-Mobile’s continued billing for a home internet service that I cancelled over 15 months ago, as well as the unprofessional and inadequate customer service I received when attempting to resolve this issue. On May 29, 2024, I called T-Mobile customer service to cancel my residential WiFi service because the apartment complex I moved into only contracts with Spectrum. On the same day, I returned the T-Mobile router in-store.

I live just east of Wausau, WI and this is a Warning to All who are considering Tmobile as a cell service! DO NOT DO IT! #1 Worst coverage I have Ever experienced. Even on main highways! #2 Tmobile Refuses (after speaking to them twice) to help me financially Or by letting me out of my cell phone cost balance. Disgusting, No Customer Service! I owe $500 on my cell phone balance. No help or consideration to reduce this cost and my service Sucks! Drop calls Everywhere! And zero service in parts of My home with wifi calling on. Tmobile could have fone "what's right" and helped me out with this cost, But No! I will be paying off the balance soon and then leaving T-Mobile! Don't ever get T-Mobile!

I left T-mobile 8/1/25! Paid my phones off in full! $1,452.10. I have called at least a dozen times for them to CANCEL everything and issue me a refund for over payment! Went to the store! The rep was able to get them shut off the line and now today I have been turned into collections for non-payment. Now because I can’t remember a PIN number, but I have my acct number, all the phone numbers, address and etc. they are NOT able to help me over the phone, I have to go into the store again! I also lost access to the T-mobile app once I switched carries, they blocked me from seeing my account on the app. So this is okay? You just screw customers over like this? Make it complicated to even talk about the account and if you think I’m paying this bill, well guess again! NOT HAPPENING! I wish I just for once these companies would be held accountable for stealing from hard working people! I’ll be addressing this letter with my attorney!

Worst company ever! Not only do they have terrible service, but they do not honor whatever price they quote. I have to call every month to get a price adjustment, but the port in fee they promised I will probably never see.

I had the pleasure of experiencing exceptional customer service from Miguel recently, and I couldn’t be more impressed! From the moment I reached out, he was warm, friendly, and attentive, making sure all of my questions were answered promptly and thoroughly. He went above and beyond to ensure that my needs were met and even followed up with me afterward to make sure I was satisfied.

I would use T Mobile if it worked where I live. I got a free trial of t mobile at Walmart. The guy who sold me the plan. Didn't do anything he was supposed to. He was an independent seller. Left me in a huge mess. My free trial went to a collection agency. Due to not paying them. From not receiving a bill of any kind. To make a three day story short. Real t mobile people fixed the problem. Even the collection people were helpful. But these employees of t mobile did an excellent job. Jay, Trenton and Ashley at t mobile cares. Axel at the Ft Payne AL store did an excellent job. All of them working together fixed my problem. Thank you all. Amazing service!

Absolutely terrible. Same guy did not set up the right plan, put me on higher plan then asked for. Told me the price would be 35 month, yet it was 65. Call customer service. They said they changed billing but I’m not seeing those changes. Can’t get on to T life to see anything. Tried setting up new account more than once. Still can’t see anything. Called to be able to access T life and still no change. I can’t see the bill and the charges are ridiculous. Now to cancel they want me to pay for the phone and an over price bill I didn’t ask for. Do not use these people.

SO MANY LOOPHOLES. Correct password for the account? Well you need to confirm it with a code texted to a certain device. Don’t have the phone? What’s the pin you made up two years ago, don’t have the pin? You have to go into a store that doesn’t even bother to open until 11am. These “security” measures are over the top and create a negative experience. Also you *have* to call from a T Mobile phone, if you float your phone SOL.

I had them for years then when I canceled everything was fine. But then 2 months later they charge me 380$ for the wireless receiver that THEY NEVER GAVE ME INSTRUCTIONS/TOLD ME TO RETURN. Not I have to return it and ASK for a refund. Legit the worst customer service/operating model I have ever seen. If they aren't going to fix their system I should not be punished.

I hate this carrier. I wish Sprint would have stayed… This damn carrier showing my bill way overdue and my due date is the 20th. Paid first thing this morning and my account is showing my bill is way overdue… ** is wrong with you people… Looking for a new carrier. This place is horrible.

I signed with them and the service was terrible. Phones literally worked in no place we went. We switched from them and found out they had been charging us for 2 extra phone lines we never had, and continued to charge us for them after we ended the service with them, since we didn’t cancel the 2 we didn’t have or know about! Went into a store, they made us call customer service. Refused to refund us but said would cancel it, then charged me again the next month. These people are criminals and the service sucks just like it always did.

Customer service is an absolute disaster: 60–120 minute hold times, reps who openly admit they can’t see previous case notes, contradictory information every call, promised callbacks that never happen, and supervisors who disappear mid-chat when they run out of scripted answers.

Once again I am only giving 1 star rating because that is all that’s available. I was trying to return the WiFi box because they were charging me close to $500 on my account because I hadn’t been able to return the box. So my phone service was suspended too. I was told that once I returned the box my bill would only be $71. I made several attempts to have UPS pick it up but UPS AI bot kept giving me the run around until I finally got through to a human. Even then I was told different charges to have it picked up. I am unable to take it to UPS because my car is in the shop. So I contacted T-Mobile to get help. Now they are telling me that I owe $158 because they added on late fees even though I cancelled the WiFi and my phone service had been suspended.

T-Mobile is a nightmare when you try to port your number to a cheaper carrier. In September my cell broke irrecoverably, so I bought my phone outright and transferred the number. In early October I found out my spouse and I found out if we switched to Metro by T-Mobile if we switched could save $100 per month. Ported my spouse's phone, then when I tried to port mine they said my number was "port locked" for 24 hours after 3 hours on a call between carriers. Called back after 24 hours, after 3 hours on the phone said it would be another 48 hours, called back again and after 3-hours with the Metro rep instore, 72 hours. Then T-Mobile cancelled my phone number I have had for 20 years with no notice 20 minutes later the first day of a remote job contract. Gave up and just got a new number. T-Mobile just does not care!

Unfortunately T-Mobile seems to be encouraging agents to defraud customers with fake offers so they can overcharge us on our bills. Here is why I say this- you be the judge… I’ve been with T-Mobile 13 years. Two years ago their rep Martel offered me a free phone with trade in promotion. I accepted. A month later my wife called to see if she could do the same deal. They didn’t have the same exact deal, but offered a similar one. Since then, they have charged us the almost $80 extra every month and said we were not eligible for the deals unless we upgrade our plan. I have called many times and received some credits, but have still been overcharged around $800 so far even with the credits.

This has to be the worst company in the world. Live in Palm Desert, couldn't drive down the street without getting dropped calls. Went into the local branch multiple times and they told me yes they are aware of others complaining of dropped calls also. But couldn't do anything about it. So I Finally went in a settled up my bill and moved over to Spectrum which is 100 times better with no dropped calls. Months later they turned my account over to collections, claiming that they were billing for a month that I had not been there and over with Spectrum.

Very disappointed. I started T-Mobile 9 months ago with 4 phones and two cellular watches. I left the store after hours of getting everything set up. Come to find out that both my watches were only paired to my phone and the cellular was never activated! I called them to let them know this service was never available and what I get is “we will credit you 3 months.“ They continue to try to justify that it is my fault, that I didn’t know that the cellular part of my watch wasn’t working so shame on me for letting go that long! I am very disappointed! I would also like to find out if this has happened to a lot of other people?

The customer service representatives do not tell you what you need to know. Either information is told incorrectly or not at all. My suggestion is to always ask about pricing, what can lead to cancellation, ask questions, questions, questions. I just added a line, no one told me I had to activate within a certain time or it would be cancelled. I spoke with them daily and was not told this. T-Mobile could not find the line that I paid for so I was sitting for a long time on the phone with no results. Different people give you different answers. And please do not enter into a payment arrangement because if you are on one then you cannot make any changes to your service. I went to T-Mobile because the price was right, but the customer service is so bad. If you can go anywhere else I recommend that you do so. My final recommendation is that if possible contact them through text. This way you have documented the entire conversation.

T-Mobile sucks. They were promoting their new SyncUp drive so I thought I’d try it. Long story short, took about a month to get it working then it wouldn’t do what was expected so they told me to take it back to the store. Take it to the store, they can’t take it, more time on the phone now sending a box to return it, month goes by no box, call go through the whole scenario, now they just email a mailing label? Send it back, while all this time and to present still charging for it! I need to have them arrested for theft!

** I have had this number since I started my new life in this country. But T-Mobile just charged me 95 dollars for 2 days of service and 7 extra dollars for a late fee. I never paid them late. Please go with pre paid service. That’s what I am going to do. I don’t recommend T-Mobile. I felt robbed.

Worst customer service representative in the world. First computer AI sucks. Then representative giving you hard time, either talk other language or they too lazy to talk to you, they in hourly wages, or responds time is slow, claim department same. I talk to them and waiting 5–7 minutes to respond. By then you think they hang up, then other time they say I win laptop pay for shipping. I make payment. Then don't send anything. If this not a scam it's nothing is either way getting gets done. Bunch of yahoos.

T-Mobile is very dishonest about their plans and they throw in loop-holes in their plan. They have a plan that provides you Apple TV ON US which means free and the plan says there is no price increase for 5 years guaranteed. Yet after 2 months into the plan, their loophole kicks in and says they have to charge an extra $3.99 for Apple TV, even though they continue to promote On US, saying it's Apple TV's fault. This is a T-Mobile problem not a customer problem. You can't deceive customers by saying this is free and this is free and no increase for 5 years, yet put in loop holes where the customer will have an increase.

Service: very spotty and dropped calls. No help from customer service. Hard to understand customer service reps. Always saying sorry, but not helpful. So frustrated with dealing with them, I refuse to spend another 45 minutes with them with no results.

I've been a loyal T-Mobile customer for years. I recently received a text notifying me that the price of Apple TV is increasing, and I’d be responsible for covering the difference. I don’t watch Apple TV—the content lineup is limited and hasn’t offered anything new in a long time—so paying an extra $3/month just isn’t worth it to me. I went into my T-Mobile account and canceled the Apple TV subscription. What’s frustrating is that T-Mobile doesn’t offer any credit for the portion they were previously covering, nor do they apply that value toward another service. They didn’t even reduce my monthly bill to reflect the change. It feels like a missed opportunity to support long-time customers with more flexible options.

Hate T-Mobile. They are always saying you can get this amount of money off on a promotion but every time I try to redeem the promotion it's never applicable to me despite being with them for years! That's just one issue. I have a cracked screen. I pay 18 dollars every bill cycle on a phone I've been making payments on. I still have to lay a deductible of 100 dollars just to get my cracked screen replaced. I'm paying too much money for these services and the only thing I like is the internet even though the same plan they are charging me 50 for everyone else is getting for 35. So yeah I really want to cancel their service and go back to metro so bad. Calling and speaking with customer service agents on the phone is useless. They seem to get attitudes when you're the one who should be angry.

I was with T-Mobile for 4 years. Thought it was good and it was for a while since I got it with the promotion deal and the price keep rising and I didn’t understand why and when I called to customer service they brought it down back my regular price then my phone was paid off and I was paying 150 for 2 lines and that’s on auto pay without auto pay it would be about 180 and I was done with it. To even cancel my plan I had to run to the store and call customer service for me to cancel my plan. On top of that I don’t get any fraction of my money back.

I went into a T-Mobile store to see about switching from another cell provider. The employee guaranteed me that my total bill would be around $112 monthly when applying applicable credits. It was a could deal from I had been paying another provider. Three months in and my bills are consistently $198 a month. I called T-Mobile to resolve the issue and no one would help until I finally asked for their legal department. I was the connected to somebody who gave me a credit which took my bill to $148 a month. This was still higher than what I was told in store, but with no other proof I said fine and got on with it.

Very disappointed, they supposedly offer free stuff in Tuesday. I visited 7 stores just to get the McLaren hit since 10am nobody haven't, that's bullshit. Why offer stuff and the employees keep for family or friends again bullshit

Multiple yrs breach of my information on dark web. Store workers have attitudes. People need to wear their clothes presentable. Have better mannerism. Be genuine and if they don't have desire to service people with some more class find a new job. Don't go try brush off customers because your energy is funky. You're not the best deals. You have 0 sense of people's security.

Their customer service is horrible. I switched carriers and have 2 phones that are paid for. One of the phone remains locked and after 20 phone calls the issue is still not resolved. One time they tell me the phone is unlocked and it’s not so I call back and am told it should take 24 hours to unlocked device. After waiting the 24 hours the phone is still locked. Called back and was told it could take up to 72 hours. After waiting the 72 hours the phone is still locked. Called back and was told that T Mobile doesn’t have the phone locked. The manufacturer does. I have never had a company lie to me like T Mobile has. Do not go with T Mobile as your phone carrier. They have caused nothing but grief over the last week. I wouldn’t be so upset but it’s an iPhone 16 that is only 4 months old and wanted to set my granddaughter up with it.

A sales rep came into my restaurant and tried to sell me internet service. I let him test it, but the internet was terrible. So I refused and told him I didn’t want it because slow internet is bad for my business. He said okay and took his phone back, but he left the modem in my office and opened an account under my name by himself. I never signed any paperwork at all.

I would not tell anyone to use T-Mobile. I was lied to from the beginning of my experience from my bill to how the app would help with anything. The only thing good I have to say about T-Mobile is Zack from the Jacksonville, AR store is the best thing they have at all.

The worst phone company ever! Please old Sprint customers run!! T mobile will overcharge you and lie to you that they are helping! Their managers and employees are trained to lie to customers. I was overbilled over 900 dollars and never once got apologies. Now they have turned off my checking account to want their money the same day. No help if customer missed a payment. They would rather cut your phones off to get disconnect fees for each line than to work with their customers! Poor customer service! Below is the photos of the representative that cancel all the over charges and accounts that T mobile wouldn’t help me on and was overcharging me!

Nov.18, 2025 I received a call from my bank stating that my account is overdrawn, I wasn't signed up for auto-pay neither I authorized, or purchase anything from the app. I immediately called T-Mobile to clarify things. I was put on hold and on top of that they are not very accommodating. I asked for a supervisor unfortunately he too were unable to help me, so I decided to discontinue Service from Tmobile. Tmobile withdrew money from my account. Sometime Nov.16, 2025 I was past due and they put me on a payment arrangement dates of their choice, making my bill accumulate late charges. On top of it the charges on my bank transaction was written as "Tmobile handset." It made my account overdrawn because my balance was below the amount of what tmobile has taken out. I was on the phone for good one hour plus they argued and insist that I made that transaction.

They pull you in with free tablet and once you’ve bundled all services and then find out it doesn’t work well in your area and decide to switch after several months they hit you with equipment fees that were free. Then they tell you that you should have read between the lines and it’s your fault for not paying attention! Had I known that would happen I would have not accepted the ”free” not free tablet! Not happy at all with their internet/phone service nor their customer service!

I don't appreciate that they are using a local Hospital phone number to get people to answer their calls! I have a son who is under medical care and felt sick to my stomach seeing a local hospital call come up. I answered and it was a T-Mobile foreign call center! I will never use t-mobile after this experience, EVER!!

TERRIBLE CUSTOMER SERVICE. TERRIBLE PHONE SERVICE OVER ALL. Incompetent agents. No solutions and or good outcomes for the customers. Shady business. They overcharge and charge you for things that aren't your fault. Been with this company for 7 years all to end up getting treated like trash. WILL NEVER RECOMMEND THIS COMPANY!!!!

I give T-Mobile the poorest review because they actually have people in their business scamming customers like me. My bank showed that the person that took my money was from a T-Mobile number and they actually sent me. iPhone 17 Pro Max which happened to be the wrong color and not what I asked for. I sent the phone back as instructed to a T-Mobile address which FedEx confirmed, They never sent me the phone I requested and now I’m paying $59 a month for two years. No one at customer service will help me get this charge off and if I don’t pay for the phone that I never received, my credit will be ruined and I’m on a fixed income.

Switched recently worst decision I ever made. I was told they would pay off my previous provider & they haven’t. Left me owing $1800 & they had me ship my devices to them which were worth 3k. Bill $200 more than was told & we have 1 bar of signal at our house which had 4 with Verizon. I have already paid them $720 to date with another $515 bill due. Nothing but lies & bad signal & they don’t care.

This company is a scam. Don't waste your time or money with T-Mobile because they will waste yours. It doesn't matter whether you are a new or existing customer at the end of the day they're going to screw you. Stay away from T-Mobile. There are many more other companies who actually value your business. T mobile does not👎.

T-Mobile offered a promotion of get two lines and two phones and receive the third phone and line for free. Also for the first two phones, pay only taxes on the phone for switching to T-Mobile. In my app, I’m being charged almost 700.00 each phone plus a bill for each line. T-Mobile Lies!!! Full of lies. Do not do business with them!

I have some devices that we no longer use on our account and I requested them to be canceled. They told me I had to wait till October 16th. Needs to say I had to call again to get them to complete this.. I spent the entire weekend back and forth, call after call and then after calling again today now they tell me I have to wait till the 16th of December. This is absolutely the worst customer service and company to deal with. I was also going to update some of my devices. Looks like I will need to take my business elsewhere sooner than later.

Beware. They will cancel your phone service without letting you know and will charge you over $1,000 dollars each month for your service, customer service will NOT help you at all to come up with ways to help you pay off any back bill that is over 30 days.

I added a line to my phone account, two months later I canceled it but they didn't, I went back two months later to cancel it again, still not canceled. I'm back again and she (store clerk) double checked, still not canceled. She call and they told her that I would have to come back in six days from now to make sure it was canceled. Plus they wouldn't give me any refund or credit for their mistake. That is only one reason out of many, that I will never do auto-pay with a phone company.

A customer service representative is incompetent. Unfortunately, the employees who are supposed to help customers don't know the company's policies, procedures, products, and systems well enough to do their job properly. Or perhaps it's the company's policy and unwritten rule to deliberately mislead customers. I had a very unpleasant experience. The company's employees were either unable or unwilling to properly close the lines I requested. Each customer representative provided contradictory information, thereby endlessly misleading me and delaying time for line cancellation. This attitude from T-Mobile employees has led to a loss of trust and a refusal to have any dealings with them. Most importantly, I experience increasing, constant stress and a real deterioration in my physical health from dealing with unqualified representatives of T-Mobile customer service.

I wanted a new 17 Pro so I went to T-Mobile in Cicero, NY. I was told if I signed up for a new line, I could get the phone for half off. First thing - I paid $40 for a screen protector that cracked the SAME day, which they would not replace, unless I added the Insurance, which basically doubles what you pay for your phone line.

I would rate them 1 if I could. They always tell me how valuable I am as a 20+ year customer. Today, they showed me how valuable and appreciated I am. I lost my job a few months ago and had a stroke. As life would have it, my phone took a dump. I called, and after being told how they appreciated me, the young lady told me she could not help me because my bill is due today and it would have to be paid before they can honor my free upgrade. I mean, are you kidding???? I said, "Then let’s cancel my 20-year account and I’ll go somewhere else and get a prepaid." Young lady says, "FINE" and gave me a code to go somewhere else and keep my number. If you call that customer service, you are pretty sad!!!

Stopped into T-Mobile store in Howell Michigan to upgrade my son‘s phone. Was told I only needed to pay a $35 tax and shipping fee for the new iPhone 17 to be sent to our address. Confirmed that the phone will be dispersed in monthly payments over 24 months. Woke up the next morning and found that T-Mobile had withdrawn almost $1100 for my bank account. Immediately contact the store. Got an oops we messed up apology. Woke up the next morning and found that T-Mobile had withdrawn almost $1100 for my bank account. Immediately contact the store. Got an oops we messed up apology. Spent two hours on the phone with T-Mobile. Was nothing but a waste of time. Still trying to get my money back. I will be switching carriers and contacting a lawyer.

T-Mobile is a dishonest company who rips people off. They quote you one things and charge you double. They told me I wasn’t going to be charged for anything if I didn’t switch to their company. They insist I give it a try for a few days. I only received a call from their agent to try if the new number worked and a few text Messages. I decided to stay with my phone company. Now they wanted me to pay over $100 for that phone call and few texts. Nobody wants to be responsible! Don’t use this company if you don’t want to be robbed.

The reps do not help at all and they give you false information about the keep and switch promotion just so you move over to this company. Nothing of what they say is true and you can never talk to the same person again and they lie just to get you in then you're on your own.

Don't switch your internet and fall for the rebate like I did, it's just a farce. We've been with T-Mobile for years when it was Sprint. Nothing but finger pointing, and mainly toward the customer. We're making the decision to switch to another carrier, it can't hurt any worst than what we have.

I have been a T-Mobile customer for over two years. I needed a new phone and they would only sell me one if I used the T life app to order. I really needed to be able to go in a store and get the new phone. As I was getting ready to leave on a cross country trip. There were no phones in stock between santa fe new mexico and charleston, south carolina. They force you to order through an app, but it can't get there in time. So then you have no way to get a new phone. I must have gone to six different stores and talk to at least five different customer service reps online.

First I have been with T-Mobile for 9 plus years. They have overcharged me for service despite me calling and trying to get a better rate. Finally a different carrier offered me two lines and internet for half the rate and I jumped ship. When I ported out the number and told them to close my account on oct 28th I was assured I would have no More charges except the 2 data lines. I only have one watch. No idea what the other data line is …. No one has explained it to me. I told them to cancel them and they refused saying it is in the middle of a billing cycle. I explained that doesn’t matter, they can cancel and prorate the charges like every other company. They still refused.

If I could rate a minus ten I would. I transferred two phones from Verizon to T-Mobile because they offered a special deal. They never told me three towers in my area were down and I would not have service. When I called and complained, they told me to use my internet calling. I'm not paying almost $200 a month to use internet calling. Why would they sell a product they can not? Service? I asked for a phone credit since I was never able to properly use my phone. I was told I can't do that until all the towers are back up.

I usually don’t post complaints, but feel the need to warn potential future customers of T-Mobile regarding their unethical business practices. My husband and I signed up for a 55+ plan with T-Mobile a few months ago at $110 for 2 lines. At the time of signing up, we were told we could trade in our existing phones for free for upgraded iPhone 16’s. We did the upgrade, then T-Mobile changed the monthly plan to $150 for two lines without us knowing. We were never told this increase would occur and would never have upgraded our phones had we known. Repeated calls to their customer service center yielded a nominal one-time credit which nowhere near addressed our concerns. We’ll be faced with paying an additional approximately $800 in total over the next 22 months. Extremely disappointed and can’t wait to drop their service. Do better T-Mobile.

I just went to T-Mobile on Everett Mall way to buy a new phone. When I walked in they were helping two people and that was it. I checked in and they told me to have a seat. Two other people came in and got checked in and 20mins later they helped someone that came in after me. If this is the way you do business, just so you know there are different companies out there. I guarantee I will never go back to this store again, which is a shame because it was 5mins from my house. Checking in means nothing on the waiting list apparently.

line with no mention of autopay. This is misleading and false advertising and those I talked to were not concerned about it.

I am writing this to help warn consumers about the dishonest people at T-Mobile. I switched 2 lines from Verizon and purchased internet that has already been returned. I was quoted $127.00 incl. taxes and fees. I was told for 2 new IPhone 17 phones was $11.00 each per month for 2 years $18.00 for insurance on 1 phone all included in $127,00. We came in to T-Mobile on Oct. 1st and they signed up our internet and asked us to come back later in the day to finish. We came back later and were told to come back on Oct.4th to finish. I went back to complain about 1st bill of $165.00 and no credit on internet.

On November 4 I went in to make a payment on my cell phone bill. I swiped my card. There was a delay, so the guy went to his coworker and he told him to tell me to swipe it one more time. When he gave me a receipt, the receipt was 145.00 when I left the store, I checked my statement. There were 2 transactions of 145.00 each. I went back to the store and he had told me that he refunded me and I should receive it the next day because it was still pending the next day I checked to see if I had the refund and did not see the refund. On the 5th I told the representative that I had 2 transaction on my account. 6:32 was the 1st transaction. The 2nd transaction was at 6:33.

I am a customer and have been for some time. Instead of having my house on hardline. Because I do not like the phone provider in my area decided to get a gateway. I just had to say I have had nothing but problems with gateways. I've had nothing but problems with customer service. And my internet sucks.

The internet goes down all the time. I had one representative. Tell me it was because they oversold the tower. They have too many lines on one tower. I believe it too. Imagine being able to charge people for a service that you offer intermittently.

Absolutely horrible. I called regarding technical support, I get the "due to high call volume, we will call you back in a hour." I then call back, saying I want to upgrade my services, and evidently get a rep!!! Ok. After 20 years with T-Mobile, I would never recommend them to anyone.

My Worst Experience with T-Mobile Billing. T-Mobile’s billing practices have been a nightmare. This isn’t about the money—it’s about the endless hassle once you get stuck with a bill. They keep sending charges even if you never use the service. Here’s what happened to me: I signed up for T-Mobile with devices, and customer service promised me a deal. I confirmed it multiple times. When I started porting my number, another representative gave me completely different information. I returned all the equipment, yet they still billed me and even charged my account automatically. I went to the store, spent three hours, and thought the issue was resolved. The next month, I received a “final bill” for $121.31.

T-Mobile overcharged me for something and I called about 7 times and spoke to different reps. I was guaranteed a credit before my $500+ payment would draft but they were all lies! I can't believe they bold face lied to me. That was very dishonest of them. After 22 years I am done with Tmobile all over $177. Horrible customer service!

My experience with T-Mobile has been extremely disappointing. I was drawn in by what turned out to be false advertising, only to discover that the offer I signed up for wasn’t honored once I became a customer. Even worse, T-Mobile charged me for something I had already paid for, and despite multiple attempts to resolve the issue, I still haven’t received a proper explanation or refund. Customer service was unhelpful and kept giving me the runaround instead of actually fixing the problem. It’s frustrating to feel misled and overcharged, especially after trusting their promotions. I expected better transparency and accountability from a major company like T-Mobile. Sadly, this experience has left me with nothing but frustration. I would not recommend their service until they address these issues.

If you value your money do not have any service with T-Mobile. I have been a customer for several years and been having technical issues for a very long time. Call and they fix it temporarily. They will add too and take away services on your devices without your consent and still pay a highly bill for services that you are not getting. DO NOT waste your money with them.

I dropped my phone and the screen went black. I was told the screen was damaged, so I got it fixed. But then it would flicker off and on. So I had to get a new phone. I had no phone for 4 days. I went to T-Mobile store #1466 on Jamaica Ave. in Queens, NY and ** was able to get the screen to come on so I could transfer my data to the new phone. She is amazing!! She helped me not to lose all my data. T-Mobile has some pretty good reps, although the service is on the pricey side.

Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.

T-Mobile needs to do better training with their foreign representatives. They are the worst representation for a company I've ever heard. They've limited about of resources to assist customers. They can't understand the simple. I called to ask about not receiving a bill. Simple. It's time to leave.

Avoid this company, by using overseas customer service and not answering any questions they overcharge you! I had to pay for service I will never use to get them to unlock the phone. So keep in mind when changing that T-Mobile locks your phone and ransoms it. A great way to anger customers.

Be very careful when negotiating with T-Mobile. This company offers home service for $35, but when you receive the bill, it's almost $750 because supposedly that's the cost of the internet transmitter. After you sign, you get no response, just pay, call customer service. That was in 2023, and to this day, this company hasn't responded. Of course, I switched providers, but I want to prevent others from falling victim to this T-Mobile scam. Companies should be more serious about these deceptive promotions.

Worst customer service ever. I went into a store to get their home internet. I waited for an hour and was finally helped. After a considerable amount of time they told me they did not have the equipment that I needed and sent me to another store. I walked into the other store to find it packed with customers and only 2 or 3 employees. At this time I decided that I did not want the internet anymore so I left. I never picked up the equipment.

Unbelievable! The T-Mobile app is the most data-gobbling app you can find. If you are somewhere with a weak signal (you will be a lot) and you try to go on the T-Mobile app, it turns pink and you see little circles coming from the middle. It says “authenticating” forever. It just keeps spinning and nothing happens. At the same time, you can get on your other apps. IF you go on the app to try to express your corrective criticism, you won’t find a place or method to do it. They simply are not interested.

They transferred a phone line to my ex that I requested not to child safety. They transferred it anyway and are charging me for the service that I don’t have. They need to be charging the ex for the service as she has the line. This is not right!!

During government shutdown company doesn't work with the people. Because of their billing practice you receive a late fee when you make arrangements and only given 14 days before they cut you off. I would think they would be more accommodating. After hearing how they do business will be terminating my business with them. If they cannot understand when things are out of people's control People shouldn't do business with them.

Absolutely horrid. I got internet. Never used, never opened. The home didn't work out. Returned to the same place within the 14 day window and expected to go back when I figured out where I would live. They said all good and I owed nothing. I then received past due bills. Called and was told all good. More past due bills. Went in and told again all is good. Again and again. Hung up on by a supervisor .. They love to hire overseas and provide horrid service. I have been polite and kind and I am never ever ever using them again.

We were shopping for a new cellphone service carrier and stopped by the T-Mobile in the Charlottesville Costco. First time they were not offering free phones with new customers. Went back a month later and was told they now had a promotion for first responders/military that included the phones we wanted at no charge. Turns out that was a lie. With our second bill we received a bill for new devices. Called T Mobile and they apologized and corrected the bill. Next two bills had the device charges again. Called T Mobile and was told they did not care what the Costco T Mobile store offered, the charges for new devices would continue. Stay away from these grifters.

We had T-MOBILE after switching from Verizon for cost. Everything was fine. Now that I have been given an excellent offer by another supplier T-MOBILE sucks. Horrible customer service on the transfer end. I asked to speak with a manager and of course there is no one available. The transfer code is was given expired two days early without warning. I change the Sim in my phone to start the transfer and now I'm without a phone and this has been an issue for 24 hours now. Customer service refuses to help. Says they can only send a verification code to my phone when the account is in my husband's name but they won't send it to his phone.

We received very good service on our cell phones with T-Mobile for several years. Recently, I received $500 via Apple Pay from a client on the client's outstanding invoice with our business. I had never used Apple Pay so I went to a local T-Mobile store, and I requested assistance from one of the workers. I specifically told the T-Mobile employee that I wanted to use the funds to pay a creditor (NOT T-MOBILE). Instead, he took my phone and applied the funds to my T-Mobile account. A week later, and three (3) calls to T-Mobile, I was still trying to get the funds transferred back to my phone. The T-Mobile employees I talked to would attempt to transfer the funds back to my phone, but their managers would NOT approve the transfer. After my third call and discussion with a manager, the funds were transferred back to my phone. We have since changed carriers and will not go back to T-Mobile again.

In my home is no service and around my community and it’s maybe 10 or more years like this it’s terrible. If I don’t have Verizon home internet, my 7 business line will not be working. If T-Mobile doesn’t change nothing, I will be leaving when I get a nice deal from another company.

Obtained service with T-Mobile in July 2025. Nothing was signed, however, I was told what my plan was including my devices were free and all I'd be responsible for was service. When I cancelled in August they kept plan, an additional month. September I called and they fully cancelled service. I received letter from T-Mobile that my equipment needed to be returned to avoid charges.

I was promised 3 new iPhone 16s free with trade-ins but from last 4 months, they have been charging my credit card $34.99 per month for each line. I have wasted more than 12 hours from last 4 months with 10 calls every 2 weeks. They promise that they will fix the problem in 2 weeks, but nothing has been done for 4 months and 10 phone calls every 2 weeks.

Don't use Tmobile business. I tried to cancel and nothing but problems. On the phone with t mobile for 60 minutes and just a runaround. Sales people just ignored my text messages, so I filed a complaint with BBB and texas state attorney general's office.

Called to cancel my plan because I was being offered a better deal with AT&T, they upgraded my plan and added offers/discounts to lower the price to be competitive with AT&T offer. Yet, I have had to call in EVERY month because the discount is never reflected in the bill.

Highly recommend Nixon at T-Mobile in Sedano plaza near Country Walk. After spending an hour on the phone to try and change carriers, Nixon and his team including Darwin, went above and beyond to help me keep the same phone and number. Only hope the phone reception is as exceptional as the service I received.

Horrible Internet service. Drops everything that isn't T-Mobile. Won't stay connected to streaming services. Very unhappy. Can't play games or watch a movie because Internet drops. They are so horrible.

Worst customer service. If you call customer service, minimum waiting is 3 hrs and still cannot resolve the issue. I only had as business router but that also they can't solve the issues. Just waiting for Verizon to be in our business location and get rid of T-Mobile. Should not be doing any business for God's sake. Travesty to business.

Brice was an amazing help and very friendly. I will definitely be staying with T-Mobile with helpful customer service representatives like Brice! He stayed on topic of getting my service plan and the plan works very well here in the mountains surprisingly lol.

If your family member dies they will take payment and then cancel all phone numbers in the family plan with no notice. The call center cannot help you. There is one team the “North American team” that can assist with deceased account holder cancellations. They are supposed to be open 6am-4pm PAC. They do not answer. The phone is transferred to a call center that cannot help you. It has been over 72 hours with no call back to a temporary phone we had to establish as they cancelled every phone number in the family. They will also not give you a port out pin to keep the numbers to take to another carrier.

We had a phone that was damaged and unrepairable. The claim was approved at 2pm on a Thursday, well before the 7pm EST deadline to receive a new phone the next day. We called the Assurant claim number that night and the status was replacement phone shipped. Delivery in 1-2 business days. I called next morning as we had not received a tracking number. I am advised we needed to pay the deductible. I had already provided my card info twice. Assurant had my card... I was charged $30 for the inspection and, again, Fri morning for $1.00. I was told I would have a confirmation email and tracking within 4 hours. Sunday, I check for tracking... nothing. I call and am told nothing has been processed. I, again, provide my card number. Still no tracking as of Sunday evening. TMobile... this is false information. I will be contacting the FTC and filing a complaint.

T-Mobile is incredibly overpriced and has some of the worst customer service in the industry. Their representatives often seem poorly trained, and many in-store reps push misleading deals just to earn commissions. Save yourself the headache and avoid this outdated company.

The app NEVER works properly and my bill keeps increasing. Pay attention to your bill because they will try to overcharge you at every opportunity and hope you don't notice. Very unscrupulous and untrustworthy.

After being customer with T-Mobile, I can say this: DO NOT consider. 4 years paying regularly, 2 months ago, added hotspot and put it on hold to not pay until I travel. (Limit 3 months to put on hold). I talked to their people and confirmed the hold through email and they canceled the service. This months, they charged me 4 times more. Spending many hours on the phone, even the supervisor did not provide his name (I asked many times), just said: "You have to pay. Even you cancel/hold your service, you have to pay." WHY??? Let me rephrase that statement again: Pay what we want. Does not matter if you did not have any service to use. Being your customer for 4 years means be treated like a pushover? I am not paying for ZERO service.

Best customer service with a very few exceptions. Very shady business practice started after merging with Sprint PCS. CONVINCE you to get their service in one price and suddenly you see a different bill. They do not send you any email confirmation of the pricing you agreed upon and totally pretend that they do not have the record of the deal. DO NOT CANCEL YOUR PREVIOUS SERVICE UNTIL ALL THE BILLINGS ARE CONFIRMED WITH TMOBILE IN EMAIL OR IN THEIR APP.

Worst customer support and service ever. Closed my account and confirmed with them about balance and they said there are no more remaining bills and then sent me a bill and are asking me for a pin for an account I do not use anymore and reported me to collections. I still paid the bill as soon as I saw it and called them to confirm they have received it and they are saying that they need my account pin to check for an inactive service. I'm on the Verizon service now and they are much more respectful of peoples time.

T-Mobile. Honest assessment. I do have some background knowledge of phones and communications. Linda and I have been slowly combining things we both paid. Houses, insurance, living expenses as we get more settled in. One of the things we saw we could combine was our cell accounts to save some real $. I had ATT and she had T Mobile. After looking and discussing we decided we would consolidate me into T Mobile since some of the perks were better. I was very hesitant since I had heard good and bad about T Mobile. I have a hunting camp in rural Caldwell Parish so I was skeptical. It was worth the risk because ATT since their 5G migration is trash coverage almost everywhere, and they are not cheap. My summation is TM couldn't be much worse.

Recently downgraded my phone, I traded in a 16pro max for a iPhone 15 and was told I had a credit of 580 because my phone I traded in was of higher value. My husband also traded in his 15 Pro Max for a 16e b, said phone was cheaper and he was to receive a credit of 430. So needed to say we haven’t been paying our bill for a few months since we had almost 1k in credit, which is great. There was a hiccup in August and I called and she sorted it out and said it was fixed and I shouldn’t have to call about the issue again. So now Nov comes around and we are getting billed again.

They are all professional liars. Don’t trust this company. They lured me in by promising that my bill will be around 90 dollars for 2 unlimited phone lines and one all in unlimited internet plan, but they later pulled the rug under my legs and asked me to pay over 250 dollars, then later over 170 dollars because they claimed they gave me a discount. After arguing with them, they brought the bill down to around 118 dollars. They are mega corporation scum. Do not trust this thieving company. Go with companies like Lycamobile.

I went to the T-mobile store in Federal way on 34919 Enchanted parkway. Federal Way, WA. There I was met with the manager ** who was very polite and professional. Great guy!! ** was my salesperson and rep and she was fantastic. She was knowledgeable, professional, polite and thorough. I ended up buying the iPhone 17 Pro Max because of her. She is definitely an asset to the company. Thank you so much ** and **.

I HATE T-mobile. I switched under the impression my phone would be paid off as part of a promotion, I spoke to several agents that assured me there would be no issue with paying it off and all were incredibly sweet but I never got a reimbursement for switching over. I also switched phone plans because I read several reviews praising this network and it has horrible internet, horrible data coverage, I have to restart the router every time I want something to load on any device, even if its the only one in use. It is so overpriced for the quality, it has been such a bad experience since switching from Verizon.

I give the T-Mobile in Tallahassee on North Monroe St 1 star. I called in to purchase a modem and internet service. The employee Chris told me to come in. I get there and as we are completing the transaction...he tells me they are out and his Mgr is out and he would pick some up and to come back. So I comes back and still no modem. So I ask for the Mgr and he has this don't care attitude after I told him what happened. He never assured me or apologized for this. I had to follow him just to talk. He wouldn't even stop and reassure me on anything. I have did business at this store several times and will not be going back there. I'm currently waiting on the regional Mgr to reach out to me. Meanwhile I called the one on Tennessee St and got excellent customer service. They earned my business. I will never do business with the one on Monroe St ever again because of the experience I got.

Horrible service, they hold you on the phone for hours hoping you get so fed up you don't call back. Then you finally get to that point you have to fight to get somebody to cancel a line for you. What they say and what they do are two very different things at T-Mobile. I have now spent 6 hours on this trying to get resolved. Imagine getting charged for a promo and never getting the promo but still getting charged. Now after spending over an hour on the phone again today to get the promo removed that we never got, they tell me you now have to call billing to get your money back!!!! What a scam. Verizon here I come.

T Mobile is the absolute worst. My husband is in the Navy and got t mobile after bootcamp for a few weeks. He turned in his router and canceled and we were charged for a few months after that and several times he went into the t mobile store and canceled. Each time they told him it was canceled now and he won't be charged again. We were still charged several more times. I contacted them because I wanted a refund because it is absolutely ridiculous. They swore his account was cancelled and we would get a refund. Refund was never put out and they started claiming he never returned the router. They charged us $187 yesterday even though they charged us well over $500 over times we didn't even have an open account. They are the biggest scam.

T-Mobile at Marina Blvd & Teagarden St. San Leandro CA. The two amazing ladies that served me were Jean ** and Thoupisey **. They were very friendly, witty and their customer service was top notch. I highly recommend them.

They’ll rob you blind. They won’t send bill and when you try to cancel they’ll give you the runaround and magically disconnect wasting 15-20 minutes each time you call. Never again will I ever get their services in any way. Definitely will not recommend to any of my friends and family for their use. But I will make them aware of their subpar service.

Darion & Armando were very helpful, they fixed an issue with our account without hesitant and had great attitudes. They made sure to get us the best plan and explained thoroughly what we were paying and offering good plans for upgrades will be coming back to this Calexico store from this point forward.

They blacklisted my Samsung S21 after I tried transferring my phone number to Metro by T-Mobile. I thought they were both affiliated as I was told by one of Metro's employees. I wasn't able to transfer my phone number, and the fella behind the counter tried to help. I tried calling T-Mobile to which they said my phone wasn't blacklisted. The phone works fantastic with WiFi but it does NOT accept any other service. I had switched because they were too expensive and wanted to add two extra lines. I lost my phone number, my phone - to which I had to purchase another phone and get a new line but with a different carrier (much better). Not going back to T-Mobile.

Why can't you leave a 0 as a review, came today to the store to buy a new phone waited 45 minutes and never got waited on, went back to work and ordered the phone online, messages that phone was ready, had to wait another 30 minutes just to pick up the phone, my advice is if you want a phone order it online and let them ship it you will probably get your phone faster.

Bill never stay the same. It gets higher and higher every month even if you pay on time. Don’t trust them. It happens to me and now my son. He pays 220 for two phone lines and internet which started out and 150.00.

I went to the Kernstown Commons T-Mobile store today in Winchester, VA. I asked why I didn't receive a hard copy or text stating the amount I paid on November 3rd. 2025. This was the date of the original service contract agreement. She just printed off the invoice and handed it to me. I asked how their receives confirmation of payment. I received no response. Then I asked why a $64.69 bill was texted to me...what period of time is this for? The T-Mobile flyer stated $30 per line for 2 lines. Told her I only needed 1 line. She never told me 1 line would be $50. Why $64.69 then. Because of the taxes and fees I told her.

The most incompetent so call representatives! I have had the worst experience. Been on the phone for 4.5 hours! The whole time I was transfer at least 14 times and yes I was counting because it's just ridiculous! The lack of communication between the departments are REAL!!! EVERYONE IS JUST PASSING THE BUCK! I would strongly advise anyone who gets the home internet from TMobile and If you are experiencing any problems do not call, I repeat do not call 'cause you will be sorry! I wasn't even in the system. How in the world that happened when you shipped the product to my home! Hmm, but I bet when the bill is due you will find me then! So incompetence and ignorance is roam at TMobile so please be aware!

My name is Ramona **. I have purchased the Razr Flip 7. I purchased the phone the end of September. The 1st of October my life has been miserable ever since the supervisor's lie and tell you they're gonna get it resolved. They're gonna get it resolved. They have taught the employee to lie to you as well. I have talked to everybody in the company and I'm still with a broken Razr Flip phone. I only had it a month. I hate I am a T-Mobile customer. And I have tried to be fair. I have tried to resolve the problem before leaving them and going to Verizon. This is just sad. I'm so unhappy being a T-Mobile customer.

T-Mobile said they covered my address for Internet, so I had them send me their equipment. It didn’t work, and I spent days on the phone with her Customer Service trying to get it to work. Finally, they said just bring the equipment back in person to a store. I took it to the store where the guy there told me that they don’t cover my address. So they wasted a ton of my time. I asked the guy to make sure that they don’t think I owe them money, he assured me I don’t owe them money since I returned to the equipment.

I was initially quoted a bill of $103, but the actual charge was $230. Upon contacting T-Mobile, I was informed that the higher amount was only for the first month. However, the second bill also arrived at $230.

My phone service and internet service is wonderful. It always has been the best phone carrier for me for over 25 years. What used to be great, and now is awful, is their customer service. They definitely want you to do everything in their app and they don't want you to call to talk to somebody. If you do call to try to get through to customer service, you will have a minimum of a half an hour wait time. What used to be the reason that I referred all my friends to T Mobile has become nearly non-existent.

I was a T-Mobile customer for 9 years on Autopay. I never missed a payment, not once. Due to poor cell tower coverage where I live in Anacortes Wa. I switched to Verizon 12 days after my last billing period. Due to a severe heart condition, I underwent a number of procedures and was recovering for a number of months. I assumed the minimal residual bill would be paid on my card and assumed that there were no issues. I have numerous notifications from T Mobile over the years on my email and as well retained the same number...

Can I charge way too much for postpaid accounts and I was told at Walmart when I purchased a T-Mobile phone there that there was prepaid service but I was told at the T-Mobile store that there's not a prepaid service but yeah I see reviews and stuff online for prepaid services so as of today I went back to AT&T because $30 a month is a lot better than 80 or 90 a month.

We have been customers for 23 years. Last year they called to give us a free phone update. Then I found it was being charged to our bill. We returned the phones and have the UPS tracking number to prove it. They still keep billing me monthly **! I have called 4 times! 4! No action on their part. I see that if we have a dispute that we have to go thru arbitration. For the $2000 erroneous invoice we are going to go thru the arbitration process. No customer care for 24 year customers!

I cancelled my account with T-Mobile on June 24th. A few days later they tried to take money from my bank credit card and failed. It happened because that card number was compromised and the bank gave me a new one. So first of all that mobile phone account was closed and IMO they illegally tried to access my CC account after it closed and failed. So they added a $25 fee for the CC failure. I called their consumer service and was simply put off with excuses. First excuse was that the phone services are paid after the service. When that didn't work they said I didn't pay enough on May 28th to cover June. I have no idea how they came up with that as they automatically take out whatever I owe them from the CC account.

I want to say that Tmobile expert Mathew ** is top notch on customer service. He explained everything on point. While helping me he stopped to go outside to speak with an elderly gentleman and check on him. I felt so comfortable with no pressure. Somebody needs to give this man a raise. Thank you Mathew.

T-Mobile Gilmer Road Longview Texas is fraudulent. I tried their service a few days and took everything back. I even paid the restocking fee for the phone. I didn't hear from them for months until I got a $400 bill from them. I called T-Mobile and thought they fixed it. Instead they turned it over to a debt collector Credence. WTF! Now Credence is calling and harassing me. Stay tf away from T-Mobile.

They will let anyone set up an account, charge you for the start up and ship your equipment but good luck getting help activating it. Tech support barely speak English and give you the run around. When you finally get a supervisor they just tell you to go to your local store. It's been the worst experience with a cell phone company I've ever had.

I had a horrific experience with T-Mobile last Friday. I wasted OVER 4 hours with them to my dismay. I sent an email to the new CEO Friday night and IMMEDIATELY received a response from the Executive Offices wherein Mr. ** could not have been nicer, more understanding, most accommodating and professional. He took care of the problem without hesitation and kept me as a 23 year T-Mobile customer. Thank you, Mr. **. You were a breath of fresh air.

I’ve been a T-Mobile customer for over four years and, until recently, I would have recommended them. However, I feel it’s important to share my experience so others are aware. Between Thursday and Friday of last week, I spoke with six different representatives who all confirmed that I could switch my account to “pay only” and move my lines to another carrier. I relied on their repeated assurances, but when I followed up today, I was told that the agreement would not be honored. I also requested to speak with a supervisor and was refused.

Where to start. July 25, 2025, we ordered $1994.98 worth of phones from T-Mobile, we're not T-Mobile customers at this point. My wife and I waited until September 20, 2025, after never receiving the phone and multiple attempts for refunds, I finally started sending the CEO Mike Sievert, messages on LinkedIn! Now after that nightmare, my wife starts getting calls from collection agency stating we owe T-Mobile $573.00 dollars for services rendered on an account that we never opened because we never received a product. I have emailed Mike Sievert and I plan on filing a BBB case as well as opening a case in small claims court. T-Mobile is the absolute worst company.

Came in person to get an ongoing issue resolved. Should I be shocked it couldn't be resolved, no not at all. We were in Costco and AT&T switched us over to their provider company for phone service. Between phone companies they would not let us cancel our services on our own and needed to do it for us with T-Mobile to transfer services. We were told we don't need to do anything or take any action all services were cancelled. Well they weren't. We got new credit cards and T mobile called saying we owed money this month's bill. Couldn't come out due to insufficient funds. We called and couldn't get through to anyone because we currently open with services from them so we could not gain access to the T-Mobile account.

After having a phone number with T-Mobile for a couple months, I decided to cancel it. Just wasn't satisfied with the price. After canceling it and paying the final bill, I was then sent another bill. It was appearing to be ANOTHER final bill. Even though I thought it wasn't right to get another bill, I decided to go ahead and pay it and get it over with. But I could not log into the website to pay it because I canceled my number. Since I canceled the number, I could not get the verification code. Since I couldn't get the verification code I could not log into pay the bill. The only way I could pay it was to reconnect my service and pay reconnection fees and all of those other littles BS fees.... which I was not going to do! They turned me into collections. So they've got you either way.

17 calls (average) each time I try to call customer service just to find a rep who can speak English. And then I get HORRIBLE TECH SUPPORT, or lack of. Unable to get Voice to Text. This makes me feel like I'm using a phone from 1980. I paid a fortune for a phone that won't do this simple function. I'm completely outraged and incredibly disappointed in TMobile.

My wife and I switched from Verizon to T-Mobile in good faith. We researched the service map and it indicated that our home was covered by “Extended G5 Area.” However, when we got home, we had one bar of service — our sound quality and signal reliability was poor. Dealing with the T-Mobile store and with customer service has been a nightmare. We are a dozen separate calls and over eight hours in. We are still stuck at “square one.”

T Mobile has been charging me for insurance for month one and empty line. And will not refund me for their mistakes. Do trust t mobile is a fraud. I had 2 phones for my grandchildren that was supposed to have the insurance not an empty line.

Last year, I added another number to my account. It was suppose to come with a gift card to Sam's Card & I have never received it. I contacted customer service a couple times, they claimed it would get resolved and I have yet to receive it. When I spoke with one of the reps they basically said it was my issue and not theirs. I sent an email complaining about the service and the failure to follow the agreement. I haven't received anything and it will be a year next month.

Tried to switch my service to T-Mobile. When trying to activate over the phone, the rep and myself had issues understanding each other. I canceled the service and returned the phones within a few days. I got credit back for the taxes and phones in a timely matter. Also received confirmation the phones returned to them okay. Months later I kept getting bills in increasing price. Multiple attempts to correct over the phone. They hung up on me a few times like the call was dropped. I told them I refused to pay for a service I was not using. I was sent to collections a couple months later. I sent them a certified mailed letter with their policy highlighting on it where it said I didn't owe the money. The case was dropped. I found out the other day this happened to a coworker a few years after mine.

I am currently a T-Mobile customer, and I have been dealing with the same problem and calling about the same problem month by month, for a year and a half. They NEVER fix my problems or issues, put you on HOLD, when they choose not to listen and get mad, they don't know how to do their jobs. Bad phones, horrible service, and the WORST customer service.

I Live in a suburb of Minneapolis and had T-Mobile cell and Internet Wi-Fi for five years with no issues. Then one day my service kept getting interrupted. No Internet, no Wi-Fi, no cell service when I called their customer service. They flipped some sort of switch and I got my service back. Then it happened again a couple days later and I called back again and this time I was told there was a tower down and it wasn’t going to be replaced so there was no longer service at my address, but they still were taking my money and not telling me they did not cover my area anymore. Their TV commercials that say they have coverage in the middle of nowhere are ridiculous. I live 20 miles from the large city of Minneapolis, Minnesota, Minnesota and I do not have service.

I've been T-Mobile prepaid customer for many years. I renew on December 20th for several years. Last year I have $70 balance as of December 20. I add $30 on that date so as not to lose the $70 balance. T-Mobile forfeit my $70 balance anyway. I called T-Mobile and spoke to Lisa for more than 30 minutes to plea my case to no avail. In conclusion, T-Mobile is a robbery.

Changed mobile service last month on Oct 10th. They let all the phone lines switch, but mine (the primary). Said it may take up to 24 hours before it switches. 24 hours go by, then 48 hours go by and still no new phone service. New service redoes the request and it starts working. THEN, I get bill today for $118 for service thru Nov 4th. I call up T-mobile to have them tell me, "Well you had the service 2 more days" before I changed service!! I just paid Oct bill on the 1st, so I should not have received any bill. They would not even refund me for service I didn't receive for Oct 10th- Nov. I was a long time customer, but if you're that greedy for money, I won't be back ever!!

Our fiber went out yesterday. It took three phone call before it was confirmed to be a local outage. My daughter works from home and relies on the internet. She needs to provide documentation of internet outage as verification that she cannot work. After another three phone call, it was confirmed that T-Mobile could not provide an email or text documenting the local outage. I called again today for an estimate of when service might be restored. NOPE! T-Mobile cannot provide an estimate of restoration or a promise of an estimate. No documentation of the outage and no estimate of when it might be restored. Nothing but frustration. TERRIBLE CUSTOMER SERVICE!

I needed help setting up my home Internet and my customer service rep was Vicki, who did an excellent job of walking me through it and helping me to get it all done and I just wanted to tell you that she's great at her job. Thank you, Vicki.

I saw on TV that T-Mobile is offering a free new iPhone after trading in your old phone whatever its condition. I went to T-Mobile in Corona. I was shocked when I found that it’s a big scam. I have iPhone 11, I will get 150$ deduction from the price of the new iPhone. The representative explained that “You haven’t read the fine print of the advertisement"... though T-Mobile was a very efficient company with wide coverage even abroad. I am really disappointed. If you are not willing to make a promotion or rewards to loyal customers, then keep providing your best service, which you are the best till now.

Typical bait and switch, total waste of time. Their website shown some good promotion (bait), I was interested and started ordering there. T-Mobile website validated my numbers for porting in and I was able to add new plans with phones to the cart, and the cart shown the total prices with the promotion applied. The trick started when you submit the order, it said something wrong and I need to contact representative. Started a chat with an online agent, he confirmed the promotion then he asked me to fill out a form full with private information before he checked my number to validate if the porting qualified their promotion. So I end up giving all my information they ask, later was told that the network where I plan to port from does not qualify their promotion, then offered me something else (switch) I'm not interested at all. Total waste of time!

T-Mobile was not good for me. More expensive than they told me at sign up. Somehow I got to about $20 more than I expected to pay. Coverage is not good where I live. (Palm Beach) and when I went to cancel my account, I had to go in to verify myself. I have an account number, address, security questions, but didn’t have the right pass code number, so I couldn’t be verified. Total hassle cancelling my account. I had to go into a store to get my account closed. I have a credit on my account, and now I have to go in to a T-Mobile store again to get my $10 back.

T-Mobile at Indian School and 51st Ave, Phoenix, Arizona, could really care less whether they keep business or not. I started noticing ads giving free phones to new subscribers and upgrades to existing. I went to T-Mobile and asked about the upgrade. I wanted a new phone like they give out to new subscribers. Verizon is giving out free phones to new subscribers, so I figured T-Mobile would want to keep me around. I've been with them for 5 years. The so-called rep's first question was Well, how much extra are you willing to pay for a new phone.

This company is a rip off. I tried to use their service and it did not work where I live. I tried to return the stuff and cancelled the service on day two and tried to return the stuff and they would not take it back. I have been waiting on a return label for seven months. This morning I received a text from Harr and Harris for T-Mobile saying I owe them and they are taking legal action. This tells you how good their customer service is. It's terrible and they don't communicate with each other so I say run as fast and far as you can and get anything but T-Mobile.

T-Mobile didn’t just disappoint me, they turned my life upside down. What started as excitement to save money quickly became a nightmare I couldn’t escape. I trusted their promises, believing the plan would help keep my budget stable and my family connected. Instead, my bills started piling up with charges no one could explain, and every call to customer service felt like being gaslit by people trained to say “sorry” and nothing else. At the worst times, my service would just shut off—no warning, just vanished. I missed critical work calls, family emergencies, and felt like I was losing control over my own life. The stress kept me up at night worrying if I’d made a huge mistake signing up in the first place. T-Mobile didn’t just take my money; they took my peace of mind. No one should ever feel so helpless and betrayed by a company that claims to care. If you value stability and honesty, stay as far away as you can.

The most inept customer service I’ve ever experienced. Tried to switch my three lines to T-Mobile from another carrier. Got a notification that my credit card declined the transaction. Called back to T-Mobile within minutes to run my card again after I spoke with my credit card company and verified that was a valid transaction by me. Called back again to T-Mobile multiple times to confirm that everything is in order to validate my contract even submitted my credit card information again and again. Got the assurances that it was all good and in works. Come the last day of my pending contract, received an email that my contract is null and void because of my credit card decline.

Re: **, T-Mobile, 5327 S. Mill, Pryor, OK 74361, 539-233-0989. We would highly like to recommend the customer service of ** with T-Mobile in Pryor, OK! My husband and I both changed our service company over to T-Mobile and bought new phones from them. The change-over was not without it’s challenges because I wanted to trade my new phone one day after I’d bought it and when my husband’s phone arrived ** needed to get a transfer code from the previous company. BUT! Let me tell you! Without **’s knowledgeable help, we would’ve not completed our change over for either phone, nor the service company!

A week ago I was with T-Mobile. I was with them 3 years. I needed to add a phone line. I called to get a phone line, new phone. Day one called waited 33 minutes to get an idiot on the phone I asked for supervisor. I was on hold 45 minutes. No supervisor came on the line. I wasted a lot of time trying to spend money. Day 2, I called in wanting the rep to place the order only to be told I had to do it myself. I really didn’t want to do it myself. I did accomplish getting new line and phone line. I spent a hour on the phone. Every consumer wants to hear you have to wait 30 minutes. We decided to go the stores. They shut down the big store, new store open Friday. I could drive to Independence or Blue Springs.

This is no review for this specific location, this is about T-mobile in general, first time I became T-mobile customer about 12-15 years ago and everything was ok until T-mobile offered me to add an extra number to my account which would make my bill less even I didn’t need this extra number and after short period I find out that someone I think from Texas was using this number on my account.

This is the biggest rip off company I have ever experienced. I don’t recommend Anyone go to T-Mobile for anything. I have been overpaying by over 340 dollars in the last few months, my current bill is paid but they keep sending me messages saying I owe another 81 dollars when my bill was paid for this month. I am leaving T-Mobile asap. Now I see why so many people have left because all they do is rip you off. Good luck T-Mobile but you just lost another customer.

Ricky helped me with several tips on how to expand the use of my phone. He is kind, patient, friendly, helpful and explains things thoroughly. I really APPRECIATE his professionalism; he's a KEEPER!!!!

If I could leave a 0 star score I would. It's been two months of weekly fighting with them to get the 'rebate' to pay off my old phones that they promised when we moved over. They keep sending me notices that I have to set up my voicemail, which I don't use, and they have no way of disconnecting it, I will not be forced to have voicemail. They promised a AAA membership and that too was aggravation to get it set up and I still don't know for sure if it is going to go through. I've been with T-Mobile for just over two months now and I've been on the phone with them at least twice weekly trying to get it all sorted out. I'm currently on hold with them and it just passed an hour on the phone with them. Their customer service is severely lacking, they need more training on how to fix things, and the wait time is outrageous.

I was approached while shopping at Sam's and told of many great promotions and reasons to change carriers. I was promised over $800.00 in Sam's gift cards after 90 days, it's been 120 and nobody knows anything, I've even talked to two managers. They were going to look into and get back to me. Nothing... That's not good customer service! And I'm very upset about it. I have also referred someone promised a referral fee and then told that promotion was over.

Automated system is garbage. Took me over 30 mins bc the automated voice did not recognize words and would only kick me to the paid representatives. Total scam. Then the system would not recognize the key strokes made. Dropping this carrier. I switched to Verizon. Free iPhone 16 pro. Try it.

I left T-Mobile because no one would recognize errors in my online account nor correct those errors. My online account referred to equipment T-Mobile claimed I had in my possession including ~$300 fee for failure to return that equipment. Subsequent to my leaving, I live in fear T-Mobile will try to collect the bogus charges.

Roger #** (supervisor) was very insulting on the phone, very unprofessional, accuse me of using raptorial question. Can somebody listen to the phone call? This phone call was today. My name is Victor **. Also spoke to an assistant named Universe. He was very unprofessional as well.

What an awful company. I was a customer for year and they told be I qualified for a new iPhone 17. Before upgrading I was resolving an issue with my account because they entered the wrong EIN number when I opened the account on their end so I changed that and the company name per their recommendation. I was told they would honor the rate I had and nothing would change. Then my bill went up $15. After screaming at them they magically found the code to put me back to my old rate. Then I went to trade in my phone and they said they couldn't honor it on my new account. Shame on them. Biggest scam company ever.

I like T-Mobile. We moved our business account from Verizon to T-Mobile. The only problem I have with it is they do not carry the new phones. I've been waiting for the pixel 10 pro 256 GB. It's still not carried at any store around me within 300 mi online. They only carry the 128 GB. The funny thing is is you can go to boost Mobile which is not a big carrier and they have the pixel 10 pro. You go to Verizon. They have it so you go to AT&T. They have it. It's just really hard to get a phone from T-Mobile unless you purchase it straight from the manufacturer. You would think for being a big carrier like they are that they would be up to date on all the new technology but they are not. I really hope that changes soon because I don't want to have to change carriers again.

Didn't drop our old line, charged us for that plus a 65 dollar fee and 10 dollar fee. So, suppose to be 65 turned out to be 200 dollars. So over them they don't cover any of their mistakes and makes you pay for them.

I am writing to commend with 5 stars the service given me by two young TMobile men a the Hampton Pointe Hillsborough NC store-Davaun and Eli. They were very professional, polite and extremely helpful when I needed assistance to get a phone rebate upon changing my service to t-Mobile.

I cancelled my account with T-Mobile on October 10th, got a better deal with Visible. On October 26th I was billed $40.13 by T-Mobile for the billing period of October 7th thru November 7th. I called customer service to get my money back minus the 3 days I had service, but was told that it is T-Mobile’s policy to bill the entire month when an account is closed. So, I’m paying for 27 days of no service. I’m feeling very ripped off.

IF you're thinking about going with this company DON'T, just signed up and weeks later my phone is shut off, and with a bill bigger than the monthly plan that also want me to pay to have my phone turned back on. The worst company I have ever dealt with!!!! So much for their great promotions.

I have been a T-Mobile Customer for at least 25 years! Recently I have not been receiving some call. It will say Answered Remotely! Wth is that! I have called and talked to many techs and a Samsung tech with no answers! Terrible customer service!! No one can figure it out?? They just give me the runaround!! But they take my $ every month! Still not getting all my calls!!!!

I was a TMOBILE customer for many years and pleased with the service. My son recently was employed by AT&T so I was able to access the family discount. TMOBILE is billing me for the entire cycle - even though I canceled and service was discontinued four days into it. They refuse to provide me a pro-rated bill. What business gets to charge you for services you did NOT receive? Whatever relationship I had is now ruined by this.

Bree is hands down the LeBron of T-Mobile! I’ve never experienced customer service this good over the phone before. She was extremely helpful, patient, and went above and beyond to make sure our situation was taken care of quickly and efficiently. Bree truly sets the bar for what great customer service should be. T-Mobile is beyond lucky to have her! Thank you Bree for helping keep us with T-mobile!

I was with T-Mobile for 20 years and I was happy until I started seeing discrepancies with the bills and every time I called to talk to them. I always have to explain the issue over and over. Why don’t they make notes for everyone to know what’s going on. I ended up canceling my account. I ended up paying around $500 for service I never had. They made the last months so hard and difficult. I’m glad I’m done with them. Now I hear they’re getting mixed with politics and that’s just sad. Now for sure I don’t like them!! I hope people stop using them.

Internet service was a great price but slow and short-reaching, but cancelling service when we sold our home was a big hassle. I would never recommend T-Mobile just for that reason. It was a whole thing just to initiate cancellation, then I had to wait ~40 minutes in a T-mobile store to drop off the internet equipment with a return label I printed myself, then a couple weeks later I was charged another service month because the equipment hadn't been checked yet. I was refunded this charge when I brought it up to one helpful agent over the phone, and had my card taken off autopay at her recommendation. (But why would they keep it on file after I've cancelled?) Anyway, I was just sent a last surprise bill with another service month plus a late fee and their debt collection license number written at the bottom of the notice. That's icky, and I was absolutely told I wouldn't owe or be charged anything after the refund was issued weeks ago.

I transferred out one of my phone numbers from T-Mobile. They turned around and shut my two other phone numbers off as well. Even though they tell me my account is still active they won't activate the two numbers that they shut off. T-Mobile says we have to send you a pin to verify your account, well isn't that convenient? Because neither phone has any service so they can't help me period so I'm stuck with 2 phones that I can't use that. I just paid for $110. And of course, they can't restore the money because they have to get into my account. Which they closed out of spite.

Mark provided exceptional service from start to finish. He was not only friendly and approachable, but also incredibly helpful in guiding me through my choices. He took the time to explain each option thoroughly, making sure I felt informed and confident in my decisions. His professionalism and attention to detail made the entire experience smooth and stress-free. I left feeling very satisfied and truly appreciated the care and support I received.

I have been with T-Mobile for almost two years and it has been a nightmare. I was with sprint for over 20 years before T-Mobile took over and I have never had any problems like this. I order a samsung galaxy s25 in july 2025. I have already had to replace the phone three times already. I did not want another replacement. I told the customer representative Bert that I was going to cancel all of my accounts with T-Mobile because of what I have been going through. Bert told me because of all the problems I have been going through he was going to speak to management about me getting me another phone because I did not want to get another replacement for the samsung galaxy s25. That would have been my 4th replacement.

T-Mobile (at 3600 SW Archer Rd, STE C, Gainesville, FL 32608) has consistently poor service. Every visit has been disappointing, but today was especially bad — I arrived about 50 minutes before closing and still didn’t receive the assistance I need. The staff told me to come back another day, and the way she said it was unfriendly.

I have been with T-Mobile for 3 years and I had received that phone call with my initial contract that my phone is paid off so my bill will be lowered, not credited because I paid off my phones with additional payments on my bill.180 So I expected my bill to lower...nope it raised to 230.00. Took off my protection plan and Netflix.170...but that is apart of my plan...oh your plan is no longer in contract anymore. Okay so I'm paying for 2 phone lines and a tablet....and you can join right now for 3 lines and a $5 tablet line for 170....t mobile is diabolical. Never recommending t mobile for prices. Services and network connection worked great until 6 months ago started to lag.

My service with T-Mobile was fine until I cancelled my plan when I found a better price elsewhere. When I first started my service with T-Mobile, I needed 2 lines for my son and I. They had a package with a 3rd “free” line that I never used and never connected to a phone. When I ported over the 2 active lines to a new carrier, T-Mobile started charging me $68/month for the 3rd never used “free” line. They said when the other two lines were ported to AT&T, the free line was no longer free. After my call with them, they still proceeded to charge me for another month. This is super shady in my opinion. Anything to make a buck. Well good for you, T-Mobile. You made an extra $204 off of me, but at what cost? I'm going to scream it from the mountaintops to anyone listening. It's not about the money, it's about the principle. You showed your complete lack of character in your corporate structure.

Tmobile service is pretty good but how they treat their long time customers is not, hmmmm not enough well I don't really think tmobile would like to hear what I really think! And what I would really! Like to say, I choose not to be vulgar on here!

This has been THE WORST experience. T-Mobile tricked me into a phone, lied to me about my bill and payments, then charged me for a line that's not mine and refused to give me back ALL of my money. This has been a terrible experience. I spoke to Phoebe, ID# **. I spoke to a representative prior to her that REFUSED to listen to me, so I had to speak to Phoebe who is a supervisor. I was told that my bill WILL NOT go up, if I accepted a Samsung Galaxy FE 24 phone. 100% LIED TO ME, 'cause my bill went from $100, to $190, and that totally annoyed me 'cause that's way too high. Then I had a Tablet on my account (a tablet that I was not aware of that was costing me $25 a month). Then I was told that I was only able to get a refund of 2 months, even though I was charged $200+ so far. Then I spoke to someone on the escalation team Jessie - ID#** and talking to him was equally frustrating.

This is in reference to the Gastonia Franklin Blvd. office, the T-Mobile sales lady "Keys" is her name but she was so helpful, knowledgeable and kind to our aging mother who just wanted a tablet so she could actually see what she was doing .... She went above and beyond what I'm sure is required of her and T-Mobile will probably get my husband's and mine account as well because of her.

When I started with T-Mobile, I sent my old cell phone to get a new one for free. I put in my envelope that T-Mobile sent me and I went to UPS. I received my receipt that proof about this transaction. Past the days, T-Mobile texted me saying that they haven’t received the cell phone in mention, so I checked my UPS tracking number and it says that my package is still there the same place where I left it. So T-Mobile make a 3 way call, them, UPS and myself. The lady in UPS told us that T-Mobile have to start a claim. T-Mobile start the claim, past time and I received a call from T-Mobile saying that it haven’t been approved for UPS, but I have to mention that between all this happened I call many times T-Mobile regarding my case, because I started been charged for the new cell phone.

My service was exceptional at the small but great West End Avenue location in Nashville. Antwon ** helped me transfer data and applications at the end of the day, working past store closing on Saturday evening to the new iPhone I had ordered from Amazon. I was eager to get this accomplished since my old phone had quit ringing and the ear speaker had long quit working. He was so patient and talked with me for the hour he worked. I felt safe walking in the dark to the rear parking lot but am confident he would have accompanied me to my car if I'd asked him. That is quite comforting to a 65-year-old woman. It wasn't the first time I've been to the store and gotten his assistance. He has always been professional and extremely helpful. I've supervised people in my career and I wish I'd had an employee like him!! Highly recommend T-mobile and West End Avenue Nashville location.

Katrina a very kind customer representative from T-Mobile Internet was prompt to help me rest my Internet at home and help me with the required information I was supposed to give her to help me. Furthermore she offer to call if I needed any again.

Have been with T-Mobile for almost 22 years. Never has there been such difficulties in contacting T Mobile. Even this year in January 2025. It was easy. My phone a REVVL 7 5G has been terrible from the start. Have had to go to the T Mobile store, have had to call which is impossible. The phone has not worked since Friday afternoon and it is Sunday. Promised call backs. But none. They cannot send texts to verify me because it does not work. Went to the store yesterday. A friend took me because I cannot drive. And I have a severely disabled son at home. They did nothing. And told me no store could. The phone was purchased January 27, 2025. I will be sure to make it my business to let all the media outlets here in St. Petersburg Fl. know how dangerous this is because of my son. Oh and I am 80 years old and am trying my best. T Mobile should be ashamed of their phones and their service. It was not like this before.

When I switched over from Verizon to T-Mobile back in 2022 it was the best choice I have ever made involving cell service. But the last 2 months my service has sucked. Very slow internet connection. I drop calls more frequently. I give the service 2 stars and hope this gets fixed soon.

I called the 800 number to inquire about pricing. I was told I could get my 7 lines moved over, get 4 free phones and my bill was going to be about 35 less than what I was currently paying. I said sign me up, and paid the 74 to have the Sim cards mailed to me. When I got the Sim cards went to the store to get phone and lines moved over, found out no free phones and my bill was almost 125 more than what I currently pay. I canceled everything was told I would get the 74 back. About 30 days later instead of a refund they took 300 from my account. I have never had 1 day of service. I have made lots of calls each time for over an hour told ill get my money back but all I have gotten back is 204. I have no idea where they got that number from. I feel defeated, never used the service, not 1 day. They are crooks!

How the hell can you not correct auto pay. 5 months 10 hours and no one can speak English's. It’s absolutely worthless. I am switching back to Comcast’s and paying more money to just simply not have the headache.

I should have read the reviews before I decided to try T-Mobile out: I signed up for a new line of service and 5g home internet on 9/23/25- was billed 62.31 that day and was promised 2 day shipping. I received my order 10 days later, 10/4/25 and never activated or opened any equipment. I contacted customer service about cancelling my service, which you have 14 days to do without any penalties and they were gracious enough to send a return shipping label through UPS, on 10/7/25. 10/16/25 I received email confirmation that all equipment and accessories were returned and to expect a refund within 10 business days. On 10/20/25 I received a partial refund, for the activation fee and taxes in the amount of 36.20- so they still owed me 25.93 and I was told by customer service I should expect that soon.

I’ve been with T-Mobile for 10+ years. It used to feel customer-friendly. That’s no longer true. My bill kept going up, so I removed paid add-ons (like Netflix) in my account. The services stopped working right away — but my next bill still charged me for them. When I called, customer service basically told me it was my fault for removing the add-ons myself instead of calling them, and that “add-ons aren’t prorated.” I was told I’m supposed to cancel exactly at the end of the billing cycle, or I get billed anyway. After 23 minutes on the phone they finally issued a “one-time courtesy” credit. At this point T-Mobile feels like any big telecom: higher prices, blame the customer, no loyalty. I’m planning to move my lines elsewhere.

HORRIBLE! Horrible customer service. Lies and tells you what you want to hear. Stayed on hold for 30 min to be disconnected. Second time connected. Spoke with someone and then got disconnected again. They allow no authorized users to gain access and purchase phones, tell you if you cancel the plan they will be responsible then send you to collections. I have never been so dissatisfied with a company. As soon as you can leave and run to a better company.

I would NEVER recommend Tmobile even if the phone was free and the service was paid for a YEAR!!! I lost my phone and filed a claim paid 250 deductible all in 10 minutes. Cool, no biggie, seamless process. I get the phone the next day again all good. NOW I'm trying to activate it and this is where everything went downhill!!! I added the sim card and called customer service. I gave them my account pin, they said they need to send a passcode. I only have ONE phone on my account so they send it to my gateway again. Pretty easy right???