T-Mobile Reviews

We switched to T-Mobile from another carrier. Be aware of 3G hot spot on 55 Essentials Plan. Be aware of sending only a SIM card for a hotspot device. They assume you'll use your old Hotspot Device. We thought we were saving a significant amount moving to T-mobile.

Internet awful!! Calls break up here, and there; constantly tells me I don't have internet; terrible phone; terrible service! Can't wait for contract and to go to another company!!!

I have been on hold for customer service for 50 minutes! Their AI is horrible and keeps coming on every few seconds to tell me how great T-Mobile is, well, it isn't. I used to rave about how great T-Mobile was. I'd tell everyone how great it was, and it was until they hit #1 and now they keep me on hold for long periods of time and their agents don't seem to have any answers about any technical problem, no matter how small. I got a new phone as an upgrade. Their techs just couldn't help me set up the phone, so it sits in a box. I had a simple question about an address change. I couldn't get through. I thought I'd wait on them just to see how long they'd keep me holding. Really, T-Mobile, your service stinks, your tech is nonexistent. I'm looking elsewhere for a new service.

I have auto pay using my visa card. It is a valid card but T Mobile does not take and pay what I owe. They want ten dollars to restore my service. This is every month that this happens! Why can't I speak to someone about their failure?

I am writing this to warn potential customers about T-Mobile’s deceptive billing and 'free' phone offers. A year ago, I was told my new phone would be fully covered by the network. After a year of being charged for the device, I discovered the credits weren't being applied as promised. When I initially called to fix this, I was offered a $20 monthly credit and told to call back after a year to have it re-established. However, when I followed those exact instructions, the Escalations Team manager told me I no longer qualify for the credit—leaving me with a $900 balance on a phone I was told was free. T-Mobile uses expiring credits to lure you in, then refuses to honor the original agreement once you are locked in. Their 'resolutions' are temporary band-aids designed to run out the clock. If you value your money and expect a company to stand by its word, stay away from T-Mobile. They are more interested in defrauding customers than providing honest service.

I was for the most part happy with their service, pricing and coverage until I moved to a location where I had no service at my home. So I ported my number to Verizon, because they had excellent service at that location, on March 18th at 9am. Then I received a bill for a full month from T-Mobile. When I tried to use the T-life app or the online account website, I had limited access and nothing I could do. So I called them. They said I had to go to a local store and get a pin assigned so they could access my account. So I did. The person at the store reset the pin and accessed my account. She said the billing cycle ended on March 17th. If I call in now and give them my new pin, they'll will zero out the bill. So I called.

Very disrespectful call center agents and wonder why don’t know customers stick around but at the end of the day you can’t have a business if you can’t keep customers!

This is the worst company to sign up with. They will charge you reconnection fees the second they get a chance. I signed a plan for $122. I have been pay $200 up to $300. I am frustrated. Do not bring your money to this company. They will make you regret signing up with all the surprise fees and reconnection fees. After 7 months my bill was supposed to be $894. I've paid over $2000 and my service is still off. I'm currently writing a dispute letter to create a class action lawsuit as I know I'm not the only one going through this horror of a service.

I have been T-Mobile customer for long time. I never had any complaints until last year phone upgrade. I talked customer service to understand a promotions and she explained to me that T-Mobile offers $1100 credit for new iPhone 17 Pro. After her explanation, I accepted offer and purchased the phone. When phones arrived, It wasn’t Pro but regular iPhone 17. Initially we were thinking of return all phones to get pro but then we only got one phone exchanged with Pro Max and that thrown off everything I have called multiple times to complained about billing. They were charging one line with the two separate phones (one regular 17 and Pro max).

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I’ve had my phones for two weeks. Already got the first bill 281 Dollars. My contract was 100 Dollars locked in for two years. At two weeks they shut off my phones. I miss a new job I was supposed to get 38 to 51k to start. They ruined a big part of my life by not following their contract. Don’t waste your time on these people. It’s just not worth it.

Don't ever get a contract through T-Mobile. I messed up when I got a 5 lines through them. 3 phone lines and 2 internet lines. My phone line never worked. I wouldn't even receive calls when I was out and about and never got good data signal. Secondly, I was late on a payment by 1 day. They immediately suspended my service and charged me $50 per line on top of the $50 per line I was paying. They called it a late fee. So my $250 phone and Internet bill became a $500 because I was 1 day late. I didn't have the $500 atm, so they let me go a week with only paying $250 and owing $250. Then a week later with absolutely no warning, they suspended my service again and charged me another $250. So now I'm up to paying $750 in 3 weeks for service. Oh and every service call to get them to turn your phone back on costs $6. Don't get T-Mobile! They are crooks.

I moved to this location on the eastern coast of North Carolina near Sunset Beach by the Intracoastal Waterway. When we got here I called T-Mobile and told them that I was not getting reliable service. Since then they have failed to connect us to 911 twice during a medical emergency. I've called approximately every 3 months once it gets so bad to try to get them to do something to make us have good service. They charge us the same amount every month even though they make us connect to the internet in our own home which we pay for for Internet service not for cell phone and they do not give us the difference back for having to use our home internet service. I should not be charged twice. I don't want home internet service anymore but I'm forced to keep it because that's the only way my cell phone will work reliably and that's not even reliable. However I pay for cell phone service I should get cell phone service.

I had such a great experience working with Gigi at T-Mobile at Costco in Orland Park, IL. From the moment I walked in, she was friendly, patient, and genuinely interested in helping me find exactly what I needed. She took the time to explain all my options clearly without rushing or pressuring me, which I really appreciated.

Went to the T-Mobile store in Madison, Ohio today wanting to add an additional line to my phone plan. The two young men in the front were fairly personable and willing to help me but, the newer salesperson had to go in the back and get, what I assumed to be, the store manager. She came out to the front and seemed to be bothered that she had to wait on a customer. After a moment and after looking at a tablet, she turned towards me and said in a nasty tone, "So, what do you want?" I had already explained to the newer salesman what I wanted so I replied, "I already told the salesman what I wanted." Well, she didn't like my answer and I didn't like her tone and I proceeded to walk out of the store stating that I didn't need the attitude. And then she went off on a rant and was swearing at me. I told her that a nasty review was forthcoming and she replied, "Woohoo!" Needless to say I am changing my service to another company that has my needs in mind.

I removed a phone from my plan last July and also asked them to remove the FamilyWhere app since I have no other family on my plan. 8 months later and 4 additional requests, I am still getting charged $10/mo for FamilyWhere. All 4 times the representative assured me it was removed. However I am getting charged for this 8 months now. I have not been reimbursed for the whole time $90 now and they took off $20 off my bill to repay me but then continued to charge me for the family where app they assured me was removed for the 5th time. BEWARE OF T-MOBILE. Ripping people off and watch your bill closely because even when they tell you they made changes, they still take money from you.

I had great service for over a year. I moved and couldn’t use T-Mobile anymore. I called and was told that if I canceled, I would not be charged for the next month. This was not true. I was charged for 2 months that I didn’t use the service. When I questioned this, I was told I missed the deadline by 2 days. I canceled on the 14th and was told the billing cycle ended on the 12th. Even though they charge my account on the first. This is a scam. Very poor customer service and communication. Also, I just needed to take my equipment into a store and return it. The employee told me that they couldn’t help me because I had already canceled the service, and the customer service department was always giving the wrong information to the customer. I would not recommend dealing with this company due to miscommunication.

The Arlington Texas network is connected to criminal. They lie over the phone steal personal information. Do not use this network!!!! It has a criminal enterprise!!!!

Worst customer service. Two days, 8 phone calls, and 3 trips to the local store to cancel an account, including being required to provide a current passport.

At Sam's Club in Hodgkins IL 9500 Joliet Rd 60525. I singed up for T-Mobile in 2025, for a mobile system for Streaming while in my motor home while I was traveling, when I returned I contacted T-Mobile Early November 2025 to suspend the service, T-Mobile was still billing me the full amount as if I was using the service in December and in January I went in to the store and returned all equipment and had the sale person cancel the service in store.

This has got to be the worst service ever. Where I live, there shouldn't be any issues. I am very rarely able to use my cell phone at home or surrounding areas. My phone is on LTE 80% of the time. From dropped calls, to having NO internet, it's beyond garbage. I can never use the internet, search anything, or use any apps while I am on the phone with someone. I literally would have to hang up and access the web, then return the calls. Most of the time, I have to leave home to use the phone. T-Mobile is NO longer the best. Their pricing are going up, but the service quality is continuously on a decline. Horrible service!

T-Mobile is not a good company and I wouldn't recommend them. This is my second time trying to use their internet service and I've canceled twice. After my first cancelation, (I canceled the first time because they sent me a bill that was due in two weeks THE DAY the router was delivered). So, I immediately sent it back. For weeks they kept sending me a credit invoice so I decided to give them another try because I still wasn't happy with the provider I had. So I requested another router with the assumption that I could use my credit to pay the first bill. The router came but I didn't take it out of the box because I was still using my current provider and I was waiting for the credit to be applied. When it wasn't I called and was told that I would receive a refund in the mail and I was given a reference number.

Shopping for a new phone and service. Started in Vienna, Va. Not helpful. Drove to Fair City Mall in Fairfax, VA. Ahmad was very helpful and answered all my questions. He went through the features of the Samsung S26, charged and set up the phone for me. I am very pleased with the phone and the service.

Christian ** was absolutely the most helpful person that I have dealt with in a very long time. Very considerate and mannerly. We are so happy with T-Mobile and our experience with our phones and now we have finally been able to get the internet and it is wonderful.

Jeremy at Beulaville, n.c 28518 gets a 5 star from me, because he helped me with something that was very, very important to me that I couldn't figure out on my phone. I thought I had lost my photos and videos from gallery, but he put them back in gallery.

We were with AT&T for 20 plus years. Although AT&T is expensive we never had any issues with them. We were told by a few friends to get T-Mobile, so we finally did. Worst experience ever! They still owe me $608 dollars! They’ll tell you whatever you want to hear to get your business! Biggest mistake we made! I wish we were back with AT&T now!

They make it impossible to see any billing info. I can NEVER log into my see my bills. They can be billing me for anything and I cant see it. What company requests your account # to log in after you setup an account. I have to call them to get access every time.

Wow, I didn't think I could be less satisfied with a phone company but T-Mobile did it again. This time, they screwed my mother. I don't know why they do this. So she needed a new phone and spent almost 2 hours on the phone with a person from a land far far away. They told her they would have a new phone for her at the local store, no charge.

T-Mobile is a SCAM. They offer you a promotion in upgrading your phone. After they tell you what monthly price is going to be in store and after you received your bill, it is even more expensive than what they told you. And when you call T-Mobile to explain, they don’t give a good customer service. They are like, "I don’t know who told that price in store but amount on bill is going to be." Then you have to say what bill because there's nothing you can do.

I was with T-MOBILE for over 18 years. Today was the day I had enough. Their customer service has gone down the hill. They do not care about retaining customers at all. I spoke with at least 8 different people and basically got told 8 different amounts and such. Stay away.... I went to Verizon today and was treated like royalty. If I could give a zero, that is what T-MOBILE would get from me.

Most of the staff is ** or **… who are not aware of their own processs and they make you run a lot…

T-Mobile is a company that is against minority and they have hidden fees they are taking action against druski for a comedy skit. They charge customers high rates and hidden fees. They also target young teens to make their credit bad by upping rates and bill prices. Their coverage sucks.

They lied about how much I would pay for a phone. I believed them and switched. First Bill was fine. 2nd Bill had a $30 markup. I called and they said I was paying off my phone. I said I paid for that outright. They told me that was a down payment. I called their bluff and said I will pay it off and leave your company. Heads up - your payment due date is not your service usage date. They put it in some odd day in the middle. So they tried to charge me $145 when I had already been using another company's service. I ended up paying some of it just to keep my credit clear. SCAM!

I just want to say when I went to the pay store the young man named Ramon was very patient, very helpful, very professional. Good job Ramon. My name is Jimmy **. Thanks again. Outstanding job. Great customer service.

T-Mobile has bad customers service. They have some that are good customers service. But I recently experienced bad service from customer service And I never experienced bad service with them until recently. I always had Good service with them but I can't say that anymore, actually, I don't even give them a one star, but I know you have to do at least one star.

T-Mobile Gilford were great in helping resolve my phone issue. Jenny, Patrick, Maura, and in particular Store Manager Chris, work very well with all customers. Chris is extremely helpful and knowledgeable. Operates the store very professional.

Glad to say I am done with this service! They overprice so make sure to check your bill monthly. I had been with Tmobile for too long dealing with lies! Every customer service representative tells you something different! Did you know Tmobile offers weekly plans?! Me either! I paid over 80$ on the 14th of March as I usually do through my tmobile app for 1 phone and was turned off on the 23rd of March because that was only a weekly plan I was on! This was after they tried over charging me 187$ for 1 phone. I called and they have all the apologies in the world as if that will make up for inconvenience and unprofessionalism which Tmobile has both of! I was put on a 50 dollar MONTHLY plan, I DO NOT DO WEEKLY PLANS, which I have paid through my app. It was brought down to 87$ for march.

Have been trying to resolve billing issues for almost 4 months now. Since I am no longer a customer, I was told that they cannot refund / credit / reimburse money owed to me (even though I requested it while still an active customer and was told the credits would show up on my next bill). I also requested copies of past statements almost a month ago since I can no longer access them myself (I always did auto-pay, so I did not get physical copies). The physical stores are unable to print them for me. The one time I did get through to a manager, I was told that they could mail them to me (but could not email them) and it would take 7-10 business days for me to receive them. It has now been almost 20 business days and I am being told that the order is still "in process" and they have not been mailed.

I have been a T-Mobile customer for 15 plus years. Not sure what's going on with T-Mobile but every time I call I'm on the phone for at least 45 minutes to an hour. This is very poor customer service.

Since I been with T-Mobile they have not done any better than me being with Verizon, first off for one line I pay 135 dollars which is a lot and that's not even having a phone with them. Just switched carriers. And the signal is horrible sometimes, but here I am laid up in the hospital and just needing my arrangement changed for three days and I was told it can be done but once the service goes off I can set up a new arrangement and my service will be restored after the padded charge of a reconnection fee. When something is needed by you no chance, but when they want the money no problem. Between many of these companies they're a rip-off. I'm thinking about leaving this company. I'm older now and do not want to be paying a high bill especially for the amount of money they charged for a phone. Be aware of all your charges people.

I have the Go5G 55 plan and it says on the TLife app that my plan includes International High Speed Data and in the details, it says the same, but, in fine print it says up to 256 kbps speed. This speed is NOT High Speed Internet. This is misrepresentation as far as I am concern or disinformation.

We tried to get the discounts for Apple TV.... didn't work! Just tried to get the "Free" MLB TV.... didn't work! My father tried for the "Free" MLB TV.... didn't work!

I recently switch from TMobile to another service. I I had 2 year contract with them when I purchased an IPhone however a month before my 2 year contract I paid off my phone and cancelled my internet and my mobile service all paid off, All of a sudden I received another bill. When I called they mentioned that my internet was still active I explained that I didn’t have internet for a couple of days due to the cancellation, still they are sending me another bill now with a late fee. I had no problem with while I had their service even though my bill was a little high. Now they still want to rob my money. That is not fair for what I’m retired and things are getting bad. I don’t recommend them. Be careful. Read the fine lines you all. The phone customer service are very unfriendly when it comes to money issues and don’t care about your situations.

When I opened my TMobile account over 20 years ago they were a good company who valued their customers. If you found a billing issue, they fixed it. I recently found that I have been paying for a line and insurance for that line for almost a year. They refuse to refund all of the money. Told me it was my fault for not catching it. I was also told that if I spoke to a manager I would get no refund at all. Wow! Time to get a new carrier. Just sad how horrible corporations treat the people who made them successful.

T-mobile put something on my phone and now (per Metropc's customer service rep) I can't use my phone. I comes up as stolen in the computer and no one will fix the problem. This has been since 03/11/26.

Terrible customer service and billing. Switched from business to personal account and they kept billing me. No refunds! Spoke with customer service, they hung up on me. Second call, they promised to have a supervisor call me back in 30 minutes. It has been 2 weeks.

On a recent visit to get new phones and service with T-Mobile the representatives gave excellent service! However, it was quickly apparent that the store was not very accommodating to disabled who are not able to stand for long times. A folding chair was offered to the disabled veteran, but it was very low to the counter.

Buyer Beware!! T-Mobile may have great prices but you get what you pay for! They allow anyone to establish service online without forcing any identification! I know, I was the victim of identity theft. An individual from PA (I live in IN) stole my identity and established cell phone service. T-Mobile established service without requiring requiring the user to provide identification. Individual never paid the bill and I was sent to collection. Although I immediately filed a fraud report, the fraud department is extremely difficult to work with. They never keep me updated. The collection agency indicated the debt is valid to the credit bureaus. I am positive that things will work out in my favor in the long run - debt cannot be validated as my debt.

T-Mobile is horrible! I've had continual issues with my phone, and their customer service representatives are rude and clueless. One of the representatives refused to provide me with her name and when I asked for it a second time, she disconnected the call. The phone service is just about useless. My calls are dropped, take up to one minute to connect, and I frequently get text messages from friends stating that they've tried to call me on several occasions and get a message saying that "the call can't go through." T Mobile had the audacity to tell me the reasons the calls aren't going through is because they are coming from blocked callers. This is completely false and a bogus claim. They CLEARLY don't know how to fix my problem.

I've used T-Mobile for years and everything was going fair but I switched everything over to a business account. Worst experience I've ever had, and the nightmare continues. I've been consistently overcharged by their own quote by 300-400%, and they said they will reimburse me, but that has never happened. I've never received any type of bill, then I'm cut off with my business phone, and then they want a $65 reconnect fee. I just want my bill fixed, but all they want to do is try to sell me another phone. As much as I dislike the other companies, I have no other option than to go back to Verizon or AT&T. (P.S. Only gave them a one because they didn't have zero as an option.)

They never pick up the phone. I have called them 5 times in the last 8 months for different issues, and on each occasion after holding for 20 minutes or more, I hanged up. Their website has few options to do. For example, with Verizon, you can change the physical SIM to esim your self, while T-Mobile does not allow this. You have to call them, and then they don't pick up phone.

I was charged $238 for Internet equipment that was returned two months ago! I have all the tracking information recorded and they have some BS excuse about a processing issue. Not my checking account is in the negative, because of this, I will incur overdraft fees and a late mortgage payment. This company has terrible business practices. I would not recommend them for anyone and will be switching carriers ASAP!

I used to love T-Mobile but the last 6 months they have completely gone downhill. The customer service is horrible and the supervisors are no better!! The billing inaccuracies have been 1 after another!

July I realize for the last year I was paying for a data plan for my Apple Watch so I call them to cancel that data plan. August my next statement still includes that cost so I call again and they tell me it takes a few weeks to process. October I see I'm still being billed and see another carrier is much cheaper, so I cancel my plan to move to another company. 10/11 I speak with a Carl who does a deep dive on my account and agrees I was over billed on a product he can verify I've never used and assures me I'll be receiving 4 payments of $36 ($144) by 11/15 at the absolute latest and provides me with a case #.

Anyone thinking about leaving - beware. I switched to AT&T back in JULY of last year. They just took $600 out of my account after I cancelled and kept sending me monthly charges even after I ported all of my numbers over to AT&T. I called them back in October and gave them $500 and they said it would be my final payment. They then kept billing me. Don't trust a word they say. Terrible Service. Do not go with them.

I have been a customer of T-Mobile for over 7 years. There have been several times that I have been quoted one price only to receive my bill and it be another price. This is called a bait and switch. Additionally, I have had to call almost every month after discovering that my payment was not automatically paid despite being set up on auto payments and there being money in my bank account. This leads to late charges and $20 restoration fees on 4 phones.

Been with the company 10 years never really had a problem with them until I recently try to upgrade my phone. I usually buy my phone through somewhere else and just add the service but they had a special to trade the old phone any condition they’d give a promo credit of 1100 dollars. The down payment plus taxes for the phone came to 450 but the phone is only 1200. I mentioned to a customer service rep that Verizon and other companies weren’t even asking me for that much and I’ve never been one off their clients. I was lied to by a consumer service rep saying it I upgraded my plan to their new plan I could use the promo credits for the down payment and spread the remainder of the credits through the remainder of my phone bill for the 24 months.

I have been using T-MOBILE for years. After 6 years I had to get new phones. I loved my SAMSUNG Galaxy Note 10 Plus. After 6 years the network no longer supported the phones. My husband and I bought new phone is early January. We chose the phones and plans we wanted. They said no, this is the phone and plan we will give you. We unhappily took them, feeling forced. We needed phones, we are seniors and this was difficult. I left a bad review and someone called us from corporate. They sent us to another store, gave us the phones we wanted and the plan we had. Excellent. What a relief. Then the bill came for more than twice the price. More phone calls, a refund and a promise to do better. Today the bill comes, again twice the price.

Nothing about T Mobile works as it should, pay for 300 mg Internet and I am getting 12 mg, every time I try to pay the bill it turns into a frustrating process. All info it asks for is refused. After several minutes of this it lets me pay the bill, customer service does the same thing. So I can't get anything from them either.

Trying to get a call back from customer service. I was told 3 days in a row I would get a call to reset pin code so I could remove one of my lines that's no longer being used. I don't have to drive 1 hour to do it in person. Was told every time I called I would have a call in 2 hours. Never got a call! Told agent if I have to take time off to drive an hour just to reset passcode pin, I was canceling my service. Now I'm driving an hour just to reset a pin code and cancel my service

T-mobile has super poor customer service. Their employees Wendy and John on phone customer service they are very poor at handling customers. Will be definitely looking into a new carrier. Very tired of dealing with t-mobile's dumbness.

I've been a TM customer for almost three years. I've never had so much trouble paying any bill as I've had with TM. I have excellent credit, so it's not like I'm trying to dodge a bill; I want to get them paid. I pay most of my bills online with no problems. Almost every month I end up calling TM Customer Service. Tonight I was on the phone for over an hour. The representative became as frustrated as I was, although she was always professional, and understood my problem was a real one, not just errors I made. Among other approaches the Rep suggested I use TLife. It has Never worked for me. We tried multiple times to make it work. Again, she perceived it wasn't just me. She finally suggested I use the 611 method.

When placing an order for new phones, T-Mobile neglects to tell the new customer that they must SIGN for delivery until AFTER they've finalized the order. This creates delivery problems and T-Mobile refuses to provide a solution once the problem is discovered. They like to blame UPS and UPS blames T-Mobile. I've signed up for a 2-year contract and already regret my decision. If they are willing to treat a brand new customer this shabbily, I can only imagine how poor the customer service is once they have their hooks in you.

I've been a customer for 8 years and the amount of bill gaslighting I have received has been ridiculous. They promise that they are giving me a great deal one minute and then the next month I'm getting charged an extra $50 for no reason. Then I call again and they say there are no notes about the deal and that I should be thankful for the rate I'm getting. I have been chasing my tail with these guys for so many years now that I honestly am buying a landline and a cheap burner phone. T-Mobile is a scam company and the worst part about it is - the other companies are too. So it's best to just be done. Adapt and pretend it's the 90s again. Life was more simple anyway.

I just want to give a awesome and amazing review to the two employees for T-Mobile booth inside Sam’s Club near Lakeline mall area. Very professional, very young adults, and very awesome customer service that these two individuals have and they should deserve a bonus for their dedication and determination working at T-Mobile and their names were Raquel or Rachel and Ray or Raven, really appreciate them for their amazing teamwork and service.

T-Mobile Charged me $5.00 for paying my bill in-store and without any signage or notification telling me that they needed $5 to avoid closing their location and that it was Corp Policy. I am strongly suggesting a legal follow up. Maybe even a lengthy court battle to absorb their added bottom line and maybe even a class action. Thievery is Thievery no matter what you call it.

I am extremely frustrated with the handling of my recent order and the lack of resolution. I ordered two phones that were never delivered. Despite being home, UPS did not complete delivery, and after three failed attempts, the items were returned to T-Mobile. Because I still needed a phone to replace the one my son broke, I contacted customer service. After spending over four hours speaking with three different representatives who were unable to assist, a fourth representative finally assured me that a full refund would be processed within 24 hours. That did not happen. I then went into a store location, waited 1.5 hours to be helped and an additional 45 minutes to complete the purchase, and had to pay again out of pocket—all while still waiting on the original refund.

I had the worst experiences with T-Mobile the company not only made out with about $500 of my money; applying insurance on a phone line that wasn’t in use and was allegedly activated without my knowledge or consent. Once I noticed that they were taking my money; I contacted their Care Team and essentially was told they could only retroactively reimburse me what would essentially be pennies?

I explained my needs to customer rep. I needed internet and phone line. I can plug my landline phone in (as required to my business). He quoted me 60.00 (50.00 for internet 10.00 for phone line) per month plus taxes. He never told me I needed an additional service (Ooma) to be able to use my landline number at an additional 18.95 per month plus 85.00 for the equipment.

If anyone needs EXCELLENT customer service, please ask for Lapage. He is awesome 👌 and his customer service is off the chart. Very personable, professional, efficient and thorough. I personally do not have any negative feedback. Any time I have called, I have received great service. I don't know who does the hiring, but keep up the good work. I"m a T-mobiler for life.

It's such a horrible fact that they don't offer deals to existing customers, especially ones like me that have been with them for 20 years, like they offer new customers. Pricing is not great anymore like it used to be and customer service doesn't care about the customers!

What a scam! I am really frustrated and not happy with the outcome of my call yesterday! we have been with T-Mobile for three years now and really haven't had any bad dealings until now. We really haven't had to really deal with them until now. Prior to this we've gone through most of the other carriers. I can say we had a few to several unfavorable dealings with them at different times. We live out of town and haven't been able to find a cell carrier that we could get decent reception with. T-Mobile has been the best. The cell reception is good, but the customer service is far from that. It's a shame because it wasn't necessarily the foreign speaking representative's fault, but T-Mobile that doesn't stand behind its own company to take care of its customers. There are some 9,000+ reviews & 7,000+ of them are 1 star, and some saying they'd give even less if possible! That in itself should say something to T-Mobile.

Poor customer service. Internet scam service you cancel then you get a 55 dollar cancelation fee. Can't understand customer service since they reside overseas. Service call was interrupted mid cycle and they did not call back.

I had no issue with the service but issue with the price so I wanted to switch. They made it super hard to get the transfer PIN and now it has been a week after I have completed the transfer and T-Mobile still will not release my phone number and allow me to transfer. They understand that I am elderly and sick and need my phone to work but still have not released it. They hope I die before they release my number. I will simply transfer and get a new number. I will Never come back to T-Mobile because you are worthless to them as a person.

Anyone hear of mid cycle changes fees? Well T-Mobile has them and they cost 130 bucks. No one tells you about it, in fact I was told there are no contracts and no charges for canceling. Guess I was fooled again. THANKS T-MOBILE.

We had a 2-year contract with T-Mobile. We bought phones from them. We had to pay $9 a month over the two year period which equals $18 extra on our bill. When the phones were paid for the $18 should have disappeared but it did not. They kept continuing charging us for the phones that we bought. They also put a PIN number on our account because neither me or my husband did and we could not access anything. Customer service was the worst I've ever experienced. We were never happier to get out of T-Mobile so when our 2-year contract was up we decided to leave. I had contacted customer service over this many times and I got nowhere with them. Their customer service is the worst. Their service is okay. The phone service but I had had extensive surgery. I had Staples in my stomach. My phone speaker would only work when I had it on speaker. If I didn't have the speaker on then nobody could hear me so I had to get a new phone.

Service is so bad at my house that I don’t know if my phone is cut off or it’s just not working like normal. I’ve called about it several times for years now and nothing has yet to be done. It’s seriously the same dead spot in the neighborhood around my house for about a good 2 miles. I’m in a residential area not even a mile off highway. This is been my least dependable phone service.

Never even try this. I got some internet deal and did not activate the account at all. Ended up getting bills with late charges. When I called their team to check if they can remove charges for 0 (absolute zero) usage, they said, NO. I ended up paying 170$ for no reason and cancelled the service. Crazy.

They have not returned my $62.00 dispute. Someone paid their phone bill with my credit card and I disputed the transaction with my bank but then they somehow cancel that out with my bank and now I am short $62. Thieves.

Tired of the bad customer service, lately 1 of my phone stop working, T- Mobile phone got it at the store, now almost after 2 years they have no record and claiming phone has a 2nd account, the most stupid thing ever, all they want is for us to get a new phone, I think this was done by local store, Hacienda dr vista ca. I am moving my service.

Not trust worthy. Customer care rep Jacqueline informed me during chat that she would make the payment arrangement for March 27th and did not. My service was suspended. Customer care response anyone can pay your account. Really and who would that be?

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

Speak to Managers of T-Mobile. It’s a jokes! I request to speak with manager because I’m curious about my JEXtream mobile hotspot burn so many GBs which I don’t used it much for internet. I want to know what happens why I lose so much GBs. The manager talk to me like I’m a 5 year old kids and did not solve the problem at all, he keeps repeating says my TV updates itself so that’s why the reason I lose about 100 GBs of it. That’s unbelievable and I don’t believe that cause my GBs run out!

Poor service. Overpriced bills. Always too many extra charges for services not received. Pay for Unlimited and it's not really unlimited...works even slower after so much is used. Customer Service does their best with what and how the company chooses to offer their services.

T-Mobile is a scam! They are refusing to refund me for a phone that DIES NOT WORK! I WAS PROMISED 5G service, I DIDN’T get any cellular service at all! Have to use WiFi calling! They are refusing to let me send back the faulty phone that I can’t even make or receive calls on!! Their wait times are over an hour and most times they say that they are unable to answer your call and to call again later! Worst COMPANY I HAVE EVER TRIED TO DEAL WITH!

We are very disappointed with T-Mobile at this time. The reason we went to drop a line from our account cause our mother passed and it was her phone (remind you her phone was paid off and we was being charged roughly $37 for her line). I picked up a promotional tablet to add to our account. All is good. They told me my bill will go down about $15.00 or more. They are wrong. It went up $33.00. I feel I was lied to. And I am not allow to return the tablet due to being promotional. I do not recommend t-mobile to any one. And our family will be switching back to Verizon next month. Cause we have been a value customer to them for 10 years plus. This is not how you treat your customers as being lied to.

Suppose to be a price guarantee for 5 years, total bullcrap, not happy internet service... If you call, they give you the runaround... They could care less, I don't recommend them at all, almost worse than Comcast...

Canceled service then continued to charge my account. Customer service couldn't help after 1 hour and 25 minutes on the phone. That's not counting the 25 minute hold time. I do not recommend T-Mobile in Charleston South Carolina. Horrible service. Terrible connection.

I cancelled the service. I didn't think I would be without phone service for over a month. My new provider told me to activate the e sim to complete the switch over. T-Mobile would not unlock my phone. Their customer service kept saying the phone was unlock and the new provider said it was locked. I spoke with 3 people and they said it was locked. I have screen shots indicating it was locked. T-Mobile wanted to do a factory reset on the phone but I wasn't having that. We ended up doing a 3 way conference call with my new provider. I was allowed to join in after the 2 collaborated. That proved to me T-Mobile fixed the issue. They don't care about the standards of a good reputation. That was so unprofessional, what they did. My new provider activated the phone and I didn't get a good bye, as T-Mobile disappeared. Now I understand why some say they don't deserve a star...

Recently my billing has been changed to Paperless (WITHOUT) my knowledge or permission. Thankfully, I always keep track of my billing cycles. And when I called Tmobile to complain, the customer service representative TOTALLY ignored me. I will be contacting FCC and BBB.

Ben at 12th and Pittsburgh went above and beyond to resolve a voice mail problem. He updated our apps and figured out that it was a Samsung issue. He did not give up easily. Luckily, there were no other customers behind us at the time.

T-Mobile, is the worse experience. They charge our account after we returned phones and canceled services before the 14 days, for bad connection. T-Mobile charges us over $230 for restocking. Three months later, we noticed that in our account, they were still charging us for service. We called so many times, went to the store from where we got the phone and they said that the account was inactive and that they don't know why we have been charged. In resume, we have to dispute some of the charges. But they still send to collection a charge of $94.26. My husband sick of them, paid it for not to let those people ruin his credit. :(

Started out great, huge incentive programs. Then came all the loop holes. They have raised our bill 4 times in 6 months time. Started out at $186 military plan, now $225? Coverage is ok in larger cities, touch and go outside of those areas. We do some off roading and internet connection issues can be frustrating especially when using off road apps. Word to the wise, download them before you venture out. 18 months left on a two year deal. Very likely switching out when that ends.

I have been with T-Mobile for around 12 to 15 years always prepaid. I recently changed carriers. Now T-Mobile is saying I was post paid and owe them $67. I called about a month ago to cancel my account they of course sold me on lowering my bill by $10 and upping my data to 100 gig. When I received a notice my bill was due and it went up $20 I switched right then.

We had this for years, then tried Boost mobile. Didn't like boost, so switched back to T-Mobile. Had it set up for autopay, but their system screwed up and didn't record our payment, which was on time. They shut off the service. We called 3 times, and each time, the agent was disconnected. No one called back. After a frustrating hour on the phone, we went to the store to fix it. They had the nerve to charge us $5 for an in person problem solve. It's all their fault, not ours. What shitty service.

Customer service is poor. Problem with customer service representees attitudes. Forced to use apps and online pay. High fees for monthly statements through the mail. Sudden change in fees. Worst customer service I have encountered.

If I could give this HORRIBLE COMPANY a NEGATIVE 0 I would. The customer service sucks, they do not listen at all, and then want to try and get rude and want to get ignorant. The instore people are nothing but liars. They lie right to your face and then when they get caught up in their lie they start to back track real quick. They don't give you any information at all. They have no phones in stock so you have to order online and then when you have to return them because they are not want you wanted they want to charge you a $70 per phone restock fee.

I switched over to T-Mobile to save money and get better services & network. They used to be the best years back when I was with them before. WARNING: They are by far the WORST phone company I have been with in a while! To start; I took an eligible phone that was unlocked into one of their stores and called their customer service representatives to try to help me set it up on their system and neither one of them could do it and they told me the only thing I could do was to buy one of their phones so I ended up with a $300 phone I didn't need. Which in turn locked me into their company until the phone is paid off. My bills keep coming up way higher than they should be. I keep going back and forth with customer service trying to figure it out what is going on and I keep getting the runaround.

No option for English speaking customer service. Therefore several miscommunication phone calls with the company. Will never use this phone company again. Terrible experience. Called in to cancel this account, was not told to take home internet device back, account never canceled.

If my phone disconnects, how am I to call them for service?

They are the worst corrupt ripoff thieves company ever. They raise the prices constantly, signal is getting worst. You call them no help. They do false advertisements and plan are getting very costly. At the end of this billing cycle I will change company. They are the worse of the worse

Well I decided to upgrade my phone to a flip 7. It didn't work. Ordered another flip. It also didn't work. Which it suppose to be new phones. Then I go to the T-Mobile located on McClean, South Broadway Yonkers and supervisor at the location convinced me to get another phone different from the flip. Told me to stay with the flip. Activated my new s25 to find out I'm still paying for the flip 7 which I don't use. The supervisor. Never told me if I stay with the phone I have to pay. Now we passed the 15 days to return and now t mobile doesn't want the phone back but have the audacity to charge me for a phone that doesn't work or can't even use.. make it make sense. T mobile...

I have been a T-Mobile customer for several years. In general their phone service is acceptable. However, their internet service is unacceptable. I was sold both home and business internet service for a physical address that is not "eligible" for internet service. There is adequate coverage, but the usage in my area does not permit me to have reasonable coverage. I spent 15+ hours on the phone with their technical service troubleshooting the issues over many months and it wasn't until my last call that I was told that my address was not eligible for coverage. After checking COVERAGE at your physical address I would highly recommend getting WRITTEN verification of ELIGIBILITY at your physical address before getting home or business internet.

I went in to upgrade a phone today at the T-Mobile store in Alamogordo NM. Which I understand has to be done through T life app. But the lady before me didn't understand, cause she wasn't yet a Customer and probably won't be. That lady was treated unfair and with disrespect. The customer service representative at the the store was rude and unprofessional. All that lady wanted, was to try to get service with tmobile and left with nothing. Except unanswered questions. Which I intervened to answer the lady's unanswered questions.

Long time customer- 15 years +. Never really loved the customer service, but the service was fine so I just stayed with them. Until they required me to go into a store to replace a defective phone. Typically, when you order a new phone, it can be shipped to your home and you can transfer everything over yourself, which works great for me. When you have a defective phone, they make you go into the store and have someone in the store do it. Which I found interesting because I am already dealing with a defective device, and now I have to go to a store and sit there? Yup. And, they messed transferring most of the important stuff I needed for work over to the new phone. So, now that is gone. I called customer service to help me, and he just kept repeating the same questions and information for over an hour and I got nowhere. No apology for lost files and data, no anything.

I called on Feb. 11. They offered me discounts in effort of retaining me as a customer. On Feb. 16th, I spoke with a supervisor who confirmed the discounts were offered and that my bill would be $45.71 for the bill received in March from services in Feb. When I got the bill, it was $64.30. I made several calls and attempts to rectify (speaking with supervisors), all of which told me, "The bill is $64.30 and you're not getting any more discounts." The last supervisor I spoke with said: "You're not getting any more discounts!" and then hung up on me. Conclusion: I left T-Mobile due to their dishonesty and not sticking to what they tell the customers and went to their competitor! Later!

I have never experienced such HORRIBLE customer service. I am still sitting here on hold literally for 2 hours. Not the initial hold from me calling in, I'm on hold from the customer service rep. Tmobile customer service needs to be retrained. I have been run in circles. The added an international call that put $286 on my acct. I was actually on the phone with CS when they were putting these charges on because it was coming through my text. They informed me to call back when the bill comes out for a credit. Now I have this weird Customer Service Rep telling me they can't give me no credit because the charges are valid. I don't know anyone internationally. I'm still sitting here on hold for a Supervisor going on 2 1/2 hours. Totally unacceptable.

This company is very abuse with customers. For reconnect they charge $25 dollars plus tax. That's a lot of abuse with customers. They not have any consideration with customers needs and situations. My friend has another company. For two lines only paid $60 dollars. I paid for one line $ 100. Please keep on eye with this company.

Signed up 4 months ago. Didn't like the phone, tons of sales pitches. l signed up with auto pay. IN MARCH THEY CLOSE MY PHONE DOWN FOR NONPAYMENT, AND CHARGED ME A FEE. Can't get a real person on the phone.

Rude to no customer service. Always have billing issues. My bill is is over 300. And when I need assistance with technical issues, they have no idea how to resolve them. I so disgusted with this whole experience. Been on hold trying to transfer to another company for weeks. They do not bother to answer phone and the app is always down. So there is never any help.

Nothing but thieves and liars. Don't go to T-Mobile, don't trust them, even when you call customer service, they lie! Nothing got fixed, all LIARS! Thieves. They will TAKE YOUR MONEY AND NOT GIVE YOU WHAT WAS PROMISED!

This this company here T-Mobile supposed to be rating one of the best for phone coverage and one of the best for reasonable phone prices. It's BS. Don't be fooled by their stuff. I'm telling you. We had them for over 20 years and they are the biggest rip-off company you ever wanted me. In fact when we canceled and switched I had called them several times to tell them we will pay him off one month. We pay them off $300. Somewhere we were left with a balance of $114 to pay them off. I had even called him and told him we're waiting for our Visa cards from the other company to pay off our bill. They continued to send us bills increasing them out by $10 at a time when I had called these people several times. Stupid is stupid does. If you think that this company's any good you're wrong. You better look at who you got as a provider and look at your contract. These people are the biggest ripoffs. T-Mobile sucks.

I had received 2 wifi boxes, and was told I could bring the second back to any authorized retailer. So I brought the second one back to the retailer on S 19th Street in Moore and they had told me I had to bring it to an experienced store. So then I brought it in to the experienced store and was told the authorized retailer was able to take it back as well, they just didn't want to put in the work. But, the experienced store on I-240 got me taken care of and was very helpful! I love the internet I have through Tmobile as well. But that experience was a bit frustrating, especially since I just moved to OKC and am not familiar with the area..

Alaiya ** was excellent. I needed my PIN to provide to the online rep to complete my request. I did not have it so went to the Concord Mills Store and Alaiya took care of my request in short order. I was then able to come back home and provide the information to complete my business with the online rep.

I would not choose Tmobile for my carrier. Worst customer service ever! No assistance...no courtesy....no empathy nor consideration! Tmobile took over $200 from me/single parent! Now they don't want to give it back after they made me wait over 30 days. I keep getting the run around & still not returning to me what's rightfully mine!! Tmobile stole $ from me & my kids! And they don't care!!!

I love my T-mobile. The main problem is with untrained workers. USA has a huge deficit in education. I have seen many younger kids that are unable to stop, think and then act. Only forever scrolling. I woke one young lady up by simply tapping the counter to break her trance in scrolling, listen sweety, and repeated my info, she got it. The line was long and people get irritated, she only knew scrolling scrolling and scrolling. I once saw a girl that when she stopped scrolling she doodled. The Manager at all of these stores are very good at what they do, I do not hesitate to demand a manager, and they get it done. T-MOBILE needs to invest in Major Training, and that includes the basic communication skills. I learned a lot from John the Mgr. In just a short time we spoke. I watched, listened and now I can use.

I’ve been using T-mobile for 3 yrs. Barely have problem for the signal. Anyway I changed to the new carrier because of the better deal and way cheaper. After I cancelled their service they never send me the last bill that I owed them until 3 months later and the bill came out with late fees payment!!! This is ridiculous!!! Never get the mail or e-mail. Also can not log in to the account since cancelled the service, How could I know how much I owe them or how could I pay my bill!!! I called to complain at the customer service. They said can not do anything. They make me go to the store to resolve my problem and then I went there. They make me call to customer service again, they make me feel like I am stupid or what, they said they can not do anything only get the full payment. I hope they won’t do this to other customers. This is Scam !!! You will lose customer for sure!!! NEVER recommend T-Mobile to anybody!!! Very bad customer service!!!!

I switched from Verizon to T-mobile. Their promo was switch from another carrier and get the iPhone 17 free but they never tell you you might need to pay a 700 dollar down payment and then they will credit your acct. the 30 a month until the 700 is paid off. This is how they are getting people to switch. By lying.

T-Mobile damaged a sprinkler line in the yard in Lubbock TX as they placed fiber line in alley. Customer service can't get an answer to help with repair. Have to file a police report. No dedicated line for customer service. A lot like Vexus who they bought out. Beware when they hire vendors they don't have control over.

Beware of the scams that T-Mobile reps are running...tactics to charge you more. These people get you to switch service providers with all these promotions they offer, but they never apply them or they apply them after 1 or 2 billing cycles which causes our 1st 2 bills to be extremely high. They will also add expensive insurance coverages without your consent...won't know until you look at or go to pay your 1st bill...then they tell you to pay it and it will be refunded over the next couple of bills. Who has money to do that? While they claim that "customer service" is a priority for them, it's actually opposite in terms of actually getting what they offer you. Everything they tell you over the phone never really happens unless you keep calling and stay on the phone for hours and hours per day. They are very nice...just to get you off the phone, but many of the requests you make...your concerns are not handled. 

I’ve had voicemails saved from my deceased grandparents since 2007. Today, without notice, T Mobile decided to delete them. When I called I was told there is nothing they can do. This review is to let others know to back up anything important because T Mobile will delete things off your phone without warning.

I was promised 4 iPhone 17’s on us upon switching 4 lines from AT&T. I am now being told the promotion has expired and that they will not honor the promotion that I was promised in writing. I have spent countless hours on the phone explaining my situation over and over again only to get different responses from every agent. I have even been promised that it was sorted out and they would call me back to confirm. Yet, no call back ever! Extremely frustrated, disappointed, and disgusted by the lack of business professionalism. Can anyone actually help me get what I was promised in writing?

I knew going in service might be sketchy. It worked, some. One year later, I moved 1 mile North. No service. After I water to pay off the "free phone", I cancelled service. 6 months later the debt collector calls!!!! Turns out, they couldn't contact me to "confirm cancellation". Duh!!! No service!!

By far the worst experience with any internet provider. I got T-Mobile business internet and cancelled well within the 14 day trial period but they still charged me. I called and told them I cancelled weeks ago. They said they’ll take care of it. They didn’t. Now they’re charging me late fees along with the monthly even though they confirmed to me that I did cancel within the trial period. I’ve now wasted over 4 hours on the phone with them. Everytime they escalate the call the “managers” leave me on hold for hours and never come back to the line then it hangs up. I’m on hold now again, 54 minutes so far, trying to resolve this but they’ve yet to get me to the right department let alone resolve anything.

I liked my service a lot better when it was US Cellular. Now I have so much time when it is just spinning, spinning, spinning... I can't watch anything because the thing just spins and spins. I live right Downtown Fortuna Cali and I think there could be better service. Spinning, spinning, spinning...

I decided to get a new 17 Pro Max phone. Took the old phone to the Griffin, GA T-Mobile store. They inspected it and said it was good for trade-in despite cracks on the back of the case. I purchased the new phone. When I took the old one in to return it, the sales staff said it was not acceptable. The sale was based on the return credit for the old phone. They inspected it before, but now after the sale, it was no longer viable. What a scam! And when I said I wanted to return the new phone, I was told there would be a restocking fee!

Never ever move your service to T-Mobile. They have horrible customer service and are nothing but cheaters. I moved my service from AT&T to T-Mobile to get the new-customer benefits. Both of my iPhone 14 Pro Max lines were already fully paid with AT&T. T-Mobile told me I would only have to pay $5 per month for my new iPhone 17 Pro Max phones and that my total bill would be around $170 plus $10 per phone and taxes. They also clearly told me that I did not need to give back my iPhone 14 Pro Max phones since they were already paid off.

I was ready to leave my major network for T-Mobile, encouraged by family, friends, and my brother, a small business owner. He was directed by Best Buy T-Mobile to walk into the Apple Store for a no-appointment, no-money-down replacement — which was false. After being told he had no insurance despite years of payments, conflicting internal notes, five lost hours, and $800 in missed business, he left without a phone; a $100 credit is far from making this right. T-Mobile must honor loyalty, clarify policies, and resolve this fully.

This is the worse company that I have ever tried to deal with. I enrolled in T-Mobile's wi-fi service on 11/04/25 and returned their equipment on 11/11/2025 after it failed. I have documentation on receiving this equipment and its return. This awful company has been hounding me since 11/24/2026 charging me $234.30 for unreturned equipment. They have now turned this over to a collection agency. Do not get mixed up with these people. They have no idea what they are doing even after I have made many phone calls to their offices and after several visits.

I ordered T-Mobile Internet and received the router. It barely worked. The Internet was terrible, so I returned it 2 days later. I also canceled the service, hoping that I wouldn't be charged. 2 weeks later, I was charged $67.10. I have now called 4 times asking for my money back. Each time they said I didn't cancel the service and have yet to return my money. This is why I am not a T-Mobile customer. I went through this before when I have cellular service! Don't ever do business with T-Mobile!

I’ve been a customer for 6 years now and back in 2024 I was doing my recycling my junk mail and cardboard to stick in my fireplace for heat and on the coffee table I was putting the recycling on I forgot I had my cell sitting under my pile of papers. I grab them all off the table and threw them in the fireplace then I decided to call my husband and I always call out, "Suri where are you?" but to no avail. I went into my room and look onto my nightstand where I normally keep my cell on at nightstand. There was nothing so I began to think back to the last time I seen my cell.

Really have had it with them.. Been a customer 25 years since Sprint. Always ok service and seemed worth the price. Recently the local store conned me from Magenta to Go5G Next plan... My 2 phones are on discounted installment plans for 24 months. I can unlock my Samsung 5 times a year (running months NOT calendar year as website implies)... for 30 days each. I have an eSim in Thailand as I travel there lots. I am locked out now since I apparently used up my allocation. I called and the Rep said she escalated the issue and they would contact me in 2-3 days to fix the phone so I can temporarily unlock it again the 5 times.

Switching from Cspire to T-Mobile was intended to be a smooth transition, but it quickly turned into a frustrating ordeal. Key Issues: 1. Contract Buyout Miscommunication: T-Mobile assured me that they would cover the remaining balance on my Cspire contract, which was $348. However, after switching, I had to pay this amount out of pocket, leading to unexpected expenses. 2. Lengthy Number Transfer: The transfer of my phone number took nearly two months. This delay caused significant inconvenience, as I was without my number for an extended period, affecting both personal and professional communication. 3. In-Store Customer Service: Cleveland, MS Store: The customer service was subpar. I felt that my concerns were brushed aside, and the staff seemed untrained to handle my queries effectively. Southaven Store: The experience was similarly disappointing. I encountered unhelpful staff and a lack of urgency in addressing my issues.

Unfortunately I called TMobile about three times for about 45 minutes each, and never fix my problem about my billing, they took my call very friendly, but my bill still coming about $40.00 over, I’m very disappointed and frustrated because they tell you something and they do the opposite. BILLING DEPARTMENT IS ABSOLUTELY SUCKS

I was a AT&T customer for close to 20 Years. Started getting older needing the best bang for my buck and found out about the Magenta55 program that made my entire phone cost $50 per month. Data, phone and text a third of what I was paying so I asked about internet and they had a Gateway $50 per month. I found that hard to believe but it’s true and the quality of service is second to none. Again a fourth of the cost. The phone the only qualifier you have to be 55 years of age or older but I would recommend anyone to at least give them a try. I’ll be with them for the rest of my life.

Worst company to deal with for billing issues. I was told I could temporarily suspend service and pay $5.00 per month. This did not happen, I got billed for full service after I had unplugged the modem in the beginning of December 2025. I communicated via their chat to dispute bill. Said the plan I had did not allow to change and to pay $10.00 which I did and changed me to a plan that I could suspend service. Got a bill in January for $32.50. Communicated via chat what was the bill for, they explained it was a prorated amount when the plan was converted. They would not waive the fee even though I have not used their services since December. I canceled my service and turned in the modem. I assumed when I canceled the service they would remove the charge. Then I got an email the account the account was past due. I paid bill so I did not have to deal with this company. I want to be reimbursed.

I joined T-Mobile in December with high expectations, but my experience at this store has been extremely disappointing—primarily due to my interactions with ** at T-Mobile Store - 7171 Kingery Hwy, Willowbrook, IL 60527. When I signed up, ** clearly promised specific conditions and benefits as part of my plan. Unfortunately, more than 2.5 months later, those commitments have still not been honored. Instead of receiving clear answers or proactive updates, I was repeatedly misled about the status of my request.

I changed my account pin. Then months later went to use the pin and it didn’t work. I know the pin I attempted is correct since I wrote it down in my phone. I was on hold for over an hour just to have them required me to come into the store so they could verify my ID. The store employee has been on hold with customer service for over 30 minutes. I wonder how long we will wait to get such a simple thing corrected. The internet service is excellent but the call in customer service is horrible and worse yet no one seems to care.

I have been with T-Mobile for over 30 years and will never use them again. My account had someone steal Netflix and charge my account 19.00 dollars a month for 4 years. TMOBILE DOES NOT CARE AND HAS NO INTEREST IN HELPING. WAS TOLD ALL THEY CARE ABOUT IS THE BALANCE DUE. THEY USED TO BE GREAT....NOT ANYMORE. 30 MINUTE WAIT TIMES FOR A RUDE CUST SERVICE REP TO TELL YOU GO POUND SAND.

They don't honor upgrade offers. Supposedly it's 40 for an extra line but in the end it's more like 80 or more. They say you get prime with it but you don't - you still have to pay extra there too.

So Precious and Alex two very helpful Ladies in customer service at T-Mobile. I called prepaid customer service first and Alex helped me and then transferred me to regular customer service where Precious helped me and even gave me a credit for the reactivation fees I was charged because I was charged when I failed to make my payment arrangements. T-Mobile is going the extra mile to train their customer service representatives to listen to the customer and have some compassion for their customers. This is a rare thing these days so I really appreciate it. Thank you T-Mobile!

I am shocked and appalled at the way I was spoken to tonight at this store location. The manager seen in this picture threatened to kick me out the store over misinformed information from T-Mobile 1-800 customer care. I was explaining to him my situation and he was acting nonchalant and didn't want to help. I felt like he was even racist and paying close attention to customers same as his race. It was no need for him to even speak to me like that let alone threaten me. I am certainly hurt.

I’m very grateful to be a customer of T-Mobile. From day one, the service has been reliable, affordable, and easy to manage. What truly stands out is their amazing customer support. Every time I’ve had a question or needed assistance, the team has been patient, professional, and genuinely helpful. A special thank you to Vincent and Darrell for going above and beyond to make sure I received excellent service. They made the entire process smooth and stress-free. I highly recommend T-Mobile to anyone looking for outstanding service and support!

T-Mobile is a get over phone company. Every month my bill changes, the amount changes. Customer service is full of b.S. Don't get they service. I'm about cancel them.

I had 2 phone lines on my account and 1 line was not being used because I no longer had the phone. I tried to have it removed but they told me I could not remove it because that was the best plan they had. I purchased a tablet for $749.99 and was assured I could use that line on the tablet and had to pay an installation fee of $97.00.

Hey are an average company. I've been a customer for a few years now and I've never missed a bill. But they've finally started hitting me with these stupid fees just added on willi nilli. I try to get the fees contested and removed? Of course it's a pain in the **, why would they want to make it easy? Extremely hard time trying to get ahold of any kind of representative for help. Looking for suggestions to other phone companies now

Saturday, Monday, and Tuesday holding on the phone up to 1hr, 45min, 50min, 2hr, 45, and 40 min at a time. This is the worst I ever held on for this long for T-Mobile. Just lay the phone down and let it ring hoping somebody will pick it up any minute. That never happened. Very disappointed with T-Mobile.

I am extremely disappointed with the customer service and overall experience I’ve had with T-Mobile. For months now, I’ve been paying nearly $400 a month for phone service that constantly drops calls, lags, and fails when I need it most. On top of that, my service has been suspended without any prior notification, leaving me without communication unexpectedly. There have also been changes made to my account without my permission or clear explanation, which is very concerning as a paying customer.

TMobile Is horrible! I had internet service with them for less than a year. We could not get the Wifi connected to our Television. I called customer service several times about this issue. I finally canceled my Wifi service. I waited for an email with return shipping instruction. I waited a week. No email. So I called customer service back a week later. Stayed on the phone for an hour I finally received the email for shipping back their device. Well long story short UPS lost the package. So I have been dealing with this issue for a month now. Back and forth with TMOBILE and UPS. So TMOBILE turned my phone service off then wanted me to pay $93.00 to turn our cell service back on. Why do I had to pay for internet service when I'm not using It? Now they tell me I owe $112.00 more!!!

I have been with T-Mobile for about 3 and 1/2 years. I have been trying to upgrade my lines for about a year. Every time I try and do an upgrade they always come up with some kinda issue. I am going to another company and I’m gonna give them my time and money since I’m not treated good with this company.