T-Mobile Reviews

If I could give a negative star ⭐️ I would. Absolutely WORST customer service ever. The manager (Jayme) came over, jumped several people ahead of me. Then was just mean and nasty, talking about me as if I wasn’t even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they tried to do was shove out the door. Funny way to do business, we have 7 data lines and I was going to add 3 voice for my partner and her kids. I guess ATT or Verizon. Will be happy to take my money.

When we moved to WV, T-Mobile advertised a significant savings over Verizon. They wrote down what they quoted as a price. On the second bill it was 40 over the quoted price, he took the paper in showing what was written down and the response was *that's a mistake* and they did not honor it.

My name is Jermia **. They call me into a proclaimed contract, saying that the phone was free in the long run. It was not free. They told me if I did not stay with them for a limited of two years then my phone will be turned off. They are real unprofessional, proclaimed to keep track of phone bill, spoke to associate named Cat. Unprofessional. CAT did not. She claimed they do not keep track or anything and that's false claim. That was not open and did not help. I've been having this problem for two months straight. I will not refer friends or family to go to T-Mobile. Please transfer as soon as possible.

First of all I'd like to commend T-Mobile for their security policies regarding their customers' accounts. My stepson went MIA after setting up an acct at my apt bc my i.d. was expired. We had trouble getting into it, not knowing pin numbers, etc even when it came to paying the bill. Finally, "Mario" came into the picture, a T-Mobile representative who specialized in "finding solutions" to issues and problems, for the customers. With certain personal info of my own, we were able to change the acct into my own name, along with establishing new security information in connection with the set up of a "new" acct, where I could access it for any issues or to pay my bill and whatnot! After months of time con.

I was introduced to T-Mobile by advertsements for their Wireless Home Internet Service. I went into a T-Mobile store and set up service. Initially, they were very helpful. I was in an area that was listed as not serviceable on their map, and they were able to get me a device which worked well from a high point in my attic, which made it work flawlessly, other than initial activation which was a mess because they somehow tried to activate the device using my verizon cell phone number, in other words, the presumed that my cell phone was T-Mobile, which it was not. This was a mess, but was resolved by tech support and customer service. Once that mess was fixed, it worked flawlessly. When I signed up, I was supposed to get the first month free. And that's when it started....

Wow where to begin. I pay this company 268.00 per month faithfully and when I tried to upgrade they told me I needed to pay 399.00. Umm for what? Oh ya. Because you're money hungry bastards. Go to Verizon, they care about customer satisfaction

We’ve had T-Mobile for probably close to 20 years in total. We moved into an area in Mesa AZ that does not offer the 5G internet and the service is so bad with getting only 1 and 2 bars. After 1st moving we had dropped calls every time we talked to anybody. T-Mobile provided a booster so we can now get uninterrupted calls. The booster runs off our Cox internet service. So when Cox has an outage we have no internet or good phone service. For 5 years they’ve been telling us that they are upgrading towers in our area which they said would provide better phone service and we’d be able to get their 5G internet. At this point our patience has worn thin. We are gone at the end of the year. They seem too busy building their business around businesses, forgetting it was people like us who helped them grow.

Industry leading worst customer service. And for a telecom that's saying a bit. Took an offer for free trial of their 5g home internet gateway I received via Mint. The app showed great signals throughout the house but when the gateway was installed it was a completely different story. I tried everything, save dropping $200 on an amplifier. I cancelled the account then sent the gateway back in. Got the confirmation it had been received. Then they started charging me. And when I checked my account I'd been charged the prior month and missed it.

I was a TMobile customer for 16 to 17 years... Since 2008 or 09. Last month I ported out to AT&T and I was on their bill plan for just one day. I wasn't aware, neither their own store representative that I met today was aware that they changed their process to bill entire bill cycle if customer leaves in middle. I didn't know this and they were not even ready to consider me as one time exception as I was literally on their plan for just one day. Also they didn't consider my years I have been with them. Such a bad customer service. Will never come back to tmobile.

Poor customer service. Never pick up calls and if they do it’s always hour long wait for nothing. Their sales representative advertise different than actual offer. It’s a scam, please don’t fall for it.

I’ve been with T-Mobile for 10 yrs. Maybe more. The customer service has gone downhill so badly. I’m assuming a lot of rules have changed but it’s ridiculous. I got a bill for almost $2,000 and nobody could tell me why my bill was so high. After months of stressing and struggling to get my bill down, nobody still couldn’t tell me anything. My phone stayed getting cut off. After finally talking to someone with some sense I was able to find out that I was being charged for items I didn’t have at all on my account, etc!! I had to receive credit for everything. I had another situation but this was the biggest one. I’m currently looking for a new service provider because I’m so over T-Mobile.

The whole company has turned into a crap show, I’ve had service for 20 years and they slowly became an unhelpful deceitful company. They’ve lied about costs and fees multiple times and won’t follow their own protocols. The employees lie constantly to gain a sale, the app allows anyone to make the bill larger via cost and devices but you have to jump through hoops to canceling anything. Now the audacity to charge 10 dollars to speak with a human who doesn’t speak the native language or has any knowledge of the system. I’ve grown to hate this company and it's blatant greed. Loyalty means nothing to T-Mobile and their billing is false advertisement never consistent.

Absolutely terrible customer service. Constant lies over a 2 month period and we still don't have a resolution. These customer NO SERVICE people are not knowledgeable about their own company's programs. They just tell you what you want to hear.

Worst experience I have ever had with a mobile company. I have worked for weeks on the so-called promotion we got. We have been lied to over and over, been back and forth to the store at least 7 times since May 25th when we started service. I have emails saying what will be done, voice recordings, and this company never follows through. It’s criminal honestly. I was told gift cards an are in the mail last Saturday when the store rep called in to someone and I would be sent tracking but when I call in T-Mobile itself has zero idea what the store is talking about!! We bought in cash two Apple Watches. Paid in full and I just noticed the girl in the store Awesome Amy - financed 78.00 on each for two years. LOL - I guess so she can get a commission!!

I've experienced a lot of issues when I am in more rural areas. I wouldn't think that would be such a problem when they boast that they have the most towers and coverage. I got better service when I was with Verizon. The customer service was better and I didn't have to contact them much at all. We had to pay a little bit more, but it was worth it just to not have to deal with the constant interruption in service. I think the customer service representatives are doing the best that they can with what they have to work with, which is why I am giving 3 stars. If not for that, they would get zero stars.

If I could leave zero stars I would. If I could leave negative stars I would. One can not describe how terrible their customer service is. Of all the tortures a man can endure. None compare to the anguish of trying to correct one of THEIR errors. They messed up and have admitted so yet they make fixing again THEIR error impossible. After 5 hours trying to unlock my E sim which shouldn't have been locked at all since I bought it outright. I have been given no help, no places to go, nothing to do. I have been given the runaround at every turn. Oh and after I canceled my plan they left 3 lines open and didn't tell me. Worst company ever.

If you are a T-mobile customer be aware of their foreign representatives. They will lie to you and steal money and make it look like you gave them authorization. The incident occurred when my service was interrupted because I got busy with life and forgot to make arrangements for my payment. I call and spoke to a T-mobile representative (of course she was from a different country). I explained my service was interrupted and I needed to have my service restored. "let me see what I can do", she said. She got my service restored and informed me that I needed to pay my fill on a certain day, which I did, she then asked me to put a card on file to secure the restoration of my account, which I did.

I have a problem to finish setting up my plan. In total spent over 5 hours and it's not set up yet. They just billed me for plain, I tried calling them in to see what they can do for me, was on the phone with them for fifteen minutes, the representative knocked down the phone on me. Now I'm waiting to talk to them again and I will have to start the whole story (which I already told the other representatives several times) wish me good luck… #T-mobile not wishing for any one of you such a bad experience!

I’ve been a loyal customer since 2009, and for many years, I was extremely satisfied with the service and support I received. I would proudly recommend T-Mobile to friends and family, and I never once considered switching providers. Unfortunately, over the past years and a half, my experience has changed dramatically — and not for the better. It's starting to feel like a completely different company, and one that I no longer trust.

I've been customer for 16 years. Bought a Galaxy A35. Horrible cell. Broke at a month like underwater. I wanted different cell. They said, "You're stuck with a35." Sent replacement. 2nd cell same problem. Then tech guy says cancel services and you don't have to buy cell. So got a new better Galaxy with Spectrum. Go to turn in cell to mobile. Store clerk said I was lied to. Now I have 2 cells and plans. So they again replaced 2nd time. Then cell has new problem and nothing works. I was lied to again about the replacement.

Terrible terrible terrible customer service!!! Every single time I call they say 30 minutes, 30 minutes. I never can get these people. Where are you T-Mobile where are you? Are you in space. Hello anybody home???

Marcus at tech support expert has been a huge help with straightening out my phones and my internet. For the first time since I went to T mobile I am 100 percent satisfied. Marcus is a huge asset to your company, and he took the time to be thorough, and made sure everything was working you need more people like him.

T-Mobile for Business is, without exaggeration, absolutely horrendous. It is glaringly obvious that their call center has been outsourced, and the individuals answering the phone are neither knowledgeable nor remotely helpful. I dealt with both “Ans” and “Sai,” the latter allegedly some sort of manager, yet wholly incapable—and apparently unwilling—to provide any meaningful support.

This company sucks. I was told to switch over from metro and they have made me wait over a week for my devices and never told me anything about them being back ordered. The supervisor Sam kept talking over me and wouldn't let me explain anything then just hangs up on me. And now they won't answer my call.

Great in store. Horrible service behind the scenes. Their service team lacks the ability to quickly resolve an issue they created. This is my 3rd time in the store and they still can’t correct the issue.

T-Mobile customer service will only be nice to customers who do surveys. As long as you have a survey history, especially if you give 10/10, they'll give you almost anything you ask for. They're more likely to compensate you with credits too. T-Mobile phone deals are a a rip-off unless it's a trade-in. If the deal requires a new line, you end up paying more than if you just get the phone at a regular price. It's only with a trade-in deal that you actually get a bit of discount. They make you believe you're saving money by getting a device for let's say as an example, 10 dollars a month. But then you have to pay for the new line which let's say costs 25 dollars plus taxes.

We have been with T-Mobile for YEARS. We've never had any billing or payment issues. This month, my husband got laid off. Instead of direct depositing his check, they mailed it. My payment is scheduled to come out tomorrow but it's not going to be there until Fri. I called T-Mobile FOUR TIMES trying to get someone to help me change the check date to Friday, but each time I got different people with extremely heavy Asian accents I couldn't understand. Basically the only thing I could understand was if the payment doesn't go through my service will be interrupted. She was reading strictly from a script and was unable to answer anything that wasn't on that script. Absolutely the worst customer service experience of my life. After years of loyal service, I think it's time to leave TMobile....unless I can learn to speak fluent Japanese.

I had questions. They were answered. I would recommend T-Mobile service to my friends. Thanks for the best phone experience me and my family will come back. I will tell family and coworkers and love ones.

So to start this off, I've been a customer for nearly 2 years. I started off with billing at Feb 25, 2024 at $93.50 a month. Sky high price for what it's worth. Switched to optimum mobile for 25.17 a month for a year then 45$ a month for unlimited plan with an option to knock it down further by adding internet or 2 unlimited lines for 30$ a piece.

Switched our business to T-Mobile — huge mistake. In Phoenix, 75–85% of the time we have one bar or less. Can’t reliably connect with customers, which kills productivity. Features mean nothing without service you can count on.

Please Don’t trust T-Mobile service, representatives will lie to you to get you to switch to them. The service will go out completely if you go somewhere in rural areas, and on the Highway I got stranded with four llttle kids and my wife and lost completely communication in the middle of nowhere. The service is terrible. Believe Me Don’t let T-Mobile fool you

I finally cut my service with T-Mobile because their service were terrible. Also raised my monthly payment. I overpaid on my account. After several months T-Mobile sent me a refund with a debit card I was trying to use but is been unable to pay because the debit card is not working and is not good.

It is a rare day on earth that I leave an excellent customer service review for any wireless carrier..and here I am! We added on a few features to our plan as we were planning on traveling internationally...this increased our bill...then again..and again. We learned what we didn't know. A few mistakes were made on both sides (ours and T-mobile). However, they made it right more than once. I only had to reach out once for each issue. Considering problems like this can grow and go on for months or lead to a change in service, I am thrilled. They were efficient, polite, kind and understanding. We switched from another major carrier this past year after 25 years of no service..and are delighted we did make this change to T-mobile. I can tell they are trying to offer customer service. In this world, every effort will stand out..for the better. Thank you!

I paid off my phone early when I was only 8 of 22 installments in, and T-Mobile immediately cancelled the credits I was supposed to receive for my old phone trade-in. Customer service never warned me this would happen. As a result, I lost both my phone and the credits I was counting on. I feel misled and cheated by T-Mobile.

This used to be the best there was but now it's gone to trash quick. The customer service line is nothing but foreign people with badly broken English so it's hard to understand them and honestly they are no help at all. The employees in the stores are rude and take their time to basically waste yours when "helping" you. Not to mention if you have a free upgrade, trust me your not getting it for free. Charged me $250 for the phone that was supposed to be part of their free upgrade promotion. Would not recommend this company like i did at one time. To much hassle and confusion and just want to sell you something or take your monthly payments.

I'm a truck driver and I know exactly how slow and unreliable American cell phone coverage and Internet..With T-Mobile it got so much worse over the past year 2024-2025 in Mountain West that it became useless..and I drive same route with same phone over and over again

I tried to find out a process to turn in 2 new phones that my dad had purchased a month before he passed away. The person I spoke with was horrible and rude. I was told they couldn't help with the phones since they were over 30 days old.

Don’t be fooled by T-Mobile commercials. I have been with this company since 2023. Then for the first year, I had great Wi-Fi and my phone 5G. Unfortunately since January of this year I have constantly called the company. My Wi-Fi is out at least 10 times a day. My phone gets disconnected every phone call..., I received or make. In eight months, I have been given every reason possible why my Wi-Fi is no longer good. I reported this company to the Better Business Bureau. Then in response, T-Mobile contacted me. My phone call was received from the corporate office. I was advised that I definitely had the right person this time. Then after the back-and-forth on the phone, I told corporate office that since I’m only getting a quarter of the service that I’m paying for, I expected a reduction in my bill.

Started out great the 1st 4 years. I was forced to change my plan and now I'm having bill discrepancies month after month and am continually lied to that the problem has been resolved. Find a more reputable carrier, I am!

I’m a 23 year customer, I had to migrate from sprint (wish it never happened) so why am I still with T-Mobile you ask? Because I’m doing this for others and I’m hoping they (T-Mobile) will take actions to provide the product they advertise and charge their customers for. The service has been inconsistent at best and I’ve spent too much time on the phone with customer service.

I recently closed a business acccount and paid the amount due at the time. I also paid off my phone and all other bill items and the account was closed. A month later I received a letter stating that I owed a balance. When I tried to log into my closed account to pay the bill of course, I could not since it was closed. When I contacted T-Mobile to pay the amount, they could not confirm the amount owed to my closed account and all they could do was take a payment. So I paid an undefined amount to a closed account with no verification to where my money was going. This is so terribly organized, I felt like I was giving my money to a scammer. Pretty unhappy with the lack of organization and will be moving the rest of my phone lines elsewhere simply based on this lack of structure. Also worth noting. The levels of AI you have to go through is also a massive waste of time and not customer-friendly at all.

After 2 years they said we could get $500 off new phones by trading in our old phones. We would have to pay the sales tax on the full price of the phone as well as a $35/phone fee. We did the deal but only received $250 off the new phones. I called the sales guy. He apologized & said he made a mistake when he told us the $500. He said he couldn't get us our old phones back, but we could return the new phones & get a full refund.

I had a great experience with Makalynn ** at T-Mobile store 465 G on July 17, 2025. My Internet got hit with lightning and I was. I was in the store getting the replacements. I also upgraded my phone so I got to spend a lot of time with her, she really knew what she was doing and as we were going through all the stuff, she was real polite and she knew what she was doing and she really made the change over very professional. I was probably there about 3 to 4 hours and she made the time go by in a hurry because she knew what she was doing. I just wanted to let everybody know that if you go into the store if you see her, you will get a very professional job. Thanks so much Kenneth **.

I've been with this company 19 years and I've HAD it. Every "offer" has a stinger; they drop calls; they waste time with flowery phrases; even speaking to a supervisor is just listening to someone read from a script. All the benefit must accrue to them and the customer is just there to pay them.

I was overcharged on my plan for 2 years. When I was setting up my new phone, I asked several times about a Family Plan, they kept telling me they didn't have one anymore. Then 2 years later when I was getting another phone I was informed that was wrong and I have been overcharged the whole time and had to call Tmobile directly to fix it. They would only refund me the last 3 months and no more. They made the error and refuse to reimburse me, that is theft!!!

Spoke to a very kind lady named Ms. ** (Forgive me if I spelled your name wrong). She was very sweet, very understanding and very patient. This was my first time ever calling customer service in general so my first time being as great as it was because of her I very much appreciate it. :) She helped me extend my pay arrangement because at the moment I’m jobless, bouncing from interviews to interviews and struggling financially so I’m having to go back to square one.

My experience with this company has been consistently disappointing. After over 10 years as a loyal customer, my bill was raised without any notice, and customer service offered no resolution. I can no longer recommend their service.

I’ve been a loyal customer for 15 years and the fact I call and can’t get an American speaking customer service rep is sad. I know you guys want cheap labor but the language barrier isn’t worth it. I can see you losing customers because of this and I will be one of the first ones. Thank you for your service but you all have to do better.

T-Mobile is the worst! They have no service anywhere. They charge way too much every month. I cancelled my account with them and they still charged me… I called them and they made up some reason why I still had to pay, they’re just mad I left their crappy service. I don’t ever want to hear from them again! Switch to cricket or mint, they’re more affordable and they have better coverage.

I made a purchase at T-mobile on July 3 2025. Items came on July 5 2025 to the wrong address. Items returned to store July 7 2025. I've made repeated attempts to recoup my refund. It's Aug 9 2025 and still nothing.

T-Mobile in Joplin cell/internet service is crap. I pay for everything unlimited and if you live past 32nd street, internet on a S25 isn't hardly going to work. It's not being fixed despite what they say over the phone. I do not recommend to anyone, if you have to go to AT&T or Verizon or Cricket.

Disappointing Customer Service. I visited your store at Peachtree 855 ready to purchase a personal phone and service plan. Unfortunately, I walked away without making a purchase due to the poor customer service I received. The sales representative showed no interest in assisting me, lacked empathy, and made it clear he was more focused on ending his shift than helping a potential customer. As someone who works in sales, I understand the importance of customer engagement and professionalism. I went to the AT&T store instead, where I was greeted by a professional associate who took the time to walk me through all my options. Putting the right people in customer-facing roles is essential to maintaining your brand reputation and ensuring customer satisfaction.

It took talking to several people to get this taken care of. I’m still not confident this is the last time I will hear from them since they could not give me a confirmation number.

Horrible experience… T-mobile does NOT value their customers… Been a customer for over a decade and a representative misinformed me of promotions that ended in me having to pay original price for 2 phones now charges for 2 phones are applied to my bills. Never heard of anyone pay $2,0000 for phones with being committed to a company for over a decade… disappointing and disgusting service!!! Neither rep nor supervisor was able to assist. Now I have to write a letter to upper office

I have been with Sprint now T Mobile for well over 20 years. I use to love this company and didn’t think I would ever want to leave. I upgraded a phone and went to pick the new phone up from t mobile. I couldn’t transfer the old phone over and the guy said I can mail the old phone. I did that and they had a temporary number on the new phone until I transferred the number from old phone. Two weeks later I see both temporary number and number I transferred to this one on the one device. I contacted t mobile to have this corrected because it was a temporary number they gave me run around. This will be last upgrade I do with this company, will only buy from Apple and make sure it’s an unlocked phone. After this contract over I am done with t mobile. They no longer care about the customer and getting over with the new price hikes.

Absolutely cannot stand T-Mobile service. They pad your bill with charges whenever they see fit and you can’t do anything about it. They charge your account days earlier than your due date. When you do get your bill, it’s $30 more than you ever anticipated and they always have a way to explain it. However it was not in your initial contract. I cannot wait to get another service..

We switched to T-Mobile earlier this year as they promised 5G coverage in our location and better pricing. Once we got our phones, we immediately had issues. Dropped calls, missed calls from lack reception. I called customer service many times and they put in many tickets to have our towers reset, upgraded etc, and nothing ever improved.

Never believe what the customer service reps tell you when purchasing an upgrade or phone. Promised, guaranteed I would get a $300 rebate for my upgrade and trade in even after confirming that the prompt online only said $150. CSR said they would manually enter the other $150 on both of my phones so I did the upgrade. Called in and spoke with multiple reps who told me the same thing. Guaranteed will get $300 per phone. Have all chats saved. Called in again to ask when I will be receiving rebate and told it is not $300 but $150 per phone. All I got was sorry nothing we can do and the rep made a mistake and will be talked to. They finally offered me $70 which is not even half of what they owe me. Can't trust any customer service reps as al on they want is a sale and they will lie to get it. So sick of T-Mobile and their BS! Run as fast as you can away from this crooked company!

Service sucks, they say there is nothing wrong with the towers but have one bar of service and can’t use the internet with their own services. Wish I could go to a different provider but stuck in a 2 year contract

Worst company I've ever had a phone network with. I paid my prorated last payment and they charged me a late fee even after I paid the bill the day I received the letter in the mail. How can it be late if I paid it the day I received it? I even called them and they wouldn't help me over the phone. I never missed a single payment of $120-$130 in the 2 years I was under contract, every single month for the length of our contract and phone payment, a phone that broke on its own by the way and they still gave me this tiny $20 bill and late fee that wasn't even my fault. Squeezing every dollar out of me that they possibly can. Anyone is better going with any other network carrier than this. I even called customer support and they wouldn't help either.

Run from TMobile. They keep billing you with fake charges for months after you terminate service. I paid a “final payment” 4 times over and they keep threatening to report me to credit if I don't keep paying when service has been terminated 2 months ago! They say reason is they don't pro rate, that my bank rejected etc. Etc., none of it was true. I have proof of final payments made on 4 separate occasions!

Buyer beware, although T-Moble offers a 55+ plan along with a $200.00 per-line voucher they fail to inform you that if you were previously supported by "Mint" the voucher is rejected. You'll discover this only after waiting 6-8 weeks, when calling to seek a status check. What they advertise and send you confirmation of is subject to cancellation if the transfer is/was from Mint Mobile.

We switched from metro to T mobile. It’s advertised on tv you get a free phone and watch when you switch but you don’t get a free watch. You have to pay for it. We did get the free phone. But if they advertise something they should honor it.

T Mobile has to be one of the worst companies to work with. I wanted to switch carriers and I did not remember my password. They told me for 20 minutes that there was no way to get it unless I went to a store. After I told them I could not go to a store there was another 20 minutes of we can not help you. Then finally switched me over to someone that could. On hold waiting with very bad hold music. Still not resolved. I DO NOT RECOMMEND T MOBILE

I come back from Okinawa as an active duty service member for a few weeks and get a new phone, and it used to be where you can get a phone from them you could unlock it right before you leave again, but I guess that has changed so I traded a phone for a new phone and planned to pay monthly. They made me do most of everything online even though I was in person which is inconvenient then you asked if they could unlock so I could use it Japan and they said I’d have to pay the phone off first, I paid for it and called asking for the promotion to pay the rest off and they said that I had broken the terms by paying it early and so I had only received 25$ of the 600$ promotion and paid the rest off, TMobile is actually horrible, not military friendly at all for those going overseas.

Been with T-Mobile 5 years. Now it's time to leave!! My Bill always never what it's supposed to be, you're lied to at the store, you're lied to at billing department, you're lied to about the devices!! SICK OF THE LIES! Will take my money & business else where!!

Easy to switch to T-Mobile. A nightmare when you want leave. They don’t take no for an answer and they stall the process of actually closing your account until another billing cycle comes around so they can charge you for another full month of service. They prorate your bill when you start with them but refuse to do it when you leave. They take every opportunity to increase your bill. You’re fine as long as you never call customer service to make any changes to your account. I started with a bill around $50. Ended with a $131 cell bill for 1 iPhone (paid off) and 1 Apple Watch (paid off). The only additional thing I was paying for was the Netflix for 24.99 that started out as a freebie. It took me a week to get my account semi-closed. They refused to close it until August 30 because we “are already in a new billing cycle.” Yes, all so they can charge me another $131 for service I won’t be using. Their business has shady practices without a doubt!

T-Mobile had me paying $130 monthly for 3 years on 1 line for this Magenta plan that “guarantees you upgrades”. I was lied to and squeezed for every extra dollar they could get. I asked for any of the new customer deals and of course, they said no way. Still had to pay $100 for replacement. And phone upgrades. They sent a refurbished piece of junk that started overheating on day 15. Of course, they only give you 7 days to determine if it works properly. Customer service is dead and Companies like this are 💯 responsible. 🤬 SHAME ON YOU. SHAMEEEEEEE.

I became a customer in June. I was very happy that day. When I got my first bill, which was $67.00 more than promised, I went to a T-Mobile store where I found out a promotion had not been applied to one of the phones, which accounted for $50.00 of the overcharge. I also found out I was being charged for a 4th line for an iPad, which I did not agree to and had zero data used. I was overcharged again today because T-Mobile needs 2 or more billing cycles to fix their errors and I will not receive money - which is mine, but instead credit for T-Mobile. Exactly how tech savvy is T-Mobile that it takes upwards of 60 days to correct their error? And why do they get to decide it will be credited to my account? It's my money and their mistake.

Horrible policies and customer service. I had my phone number for 10 years with MetroPCS before T-Mobile bought them. I have security questions, the phone number, and my email for security and account restoration. The other day I dropped my phone and it broke. I bought a new phone but they refused activate my SIM card unless I told them the code they sent to my old (broken) phone.

I purchased a wifi network box. I can't get a hold of anyone. Don't buy anything from this fn company. They're as sorry as they Ok. T-mobile sucks, T-mobile sucks, T-mobile sucks when it comes to customer service.

Customer service, every time you ask for a supervisor, the butcher holds for 2 hours and then they hang up on you and keep increasing the price for no reason, just because they can and then they charge your card and not refund your money. Use any other company, get away from T-Mobile.

I was a 13 yr. Customer. I called and, went online at least 6 times in an effort to upgrade 1 of the phones (Out of the 4 lines I was paying for). I was told that there were NO upgrades, or discounts, or promotions available that time I qualified for. I paid my bill on time every month. They had decent, but not the best offers for new customers. T-Mobile left me no choice but to become a new customer to another company. If you are just planning to take advantage of their offers, the phone service is good. But don't think you as a customer have any worth at all. After your initial offer, you will likely have to move on to another company.

If I can give 0 star I would. The customer service is a disaster. I want to cancel the service, and it took me more than 1 hour to just talk to the agent. The finally after I changed multiple agents I have the service cancelled. Then I tried to return the devices at store, and they cannot find my account, then they said my account is linked to a different name even I showed them my id.

I am separating after 38 yrs. and because my husband is listed first but keep in my mind I pay the bills, I cannot get a TX pin number to break free and keep my number. I closed the account with which you were receiving your payment so you all should have really tried to come up with a solution considering I'm in shelter and have NO contact with him. I have my own bank account. My own money but you all just lost a valued long term customer. Shame on T-mobile for their extremely poor customer service, Lori

Be aware that T-Mobile wants you as a customer, will wine and dine you and then abandon you when you need something that is rightfully yours. On (can’t remember the exact date) the afternoon of June or July 1 I purchased the T-mobile wifi service. Took it home and found out it didn’t work in my home. The following morning I returned the system supposedly got credited when I spoke to a customer service rep. She told me the account would be closed and I would not be billed at all as I had it for less then 24 hours and they had a 14 day trial period. HERE is where the FUN begins:

Since switching to T-Mobile I have spent many hours of my valuable time waiting for and on hold with customer service to correct billing errors. Having been charged for plan changes I didn't request and extra line charges I didn't ask for. And after spending 2 to 3 hours to get this straightened out it was the same thing the following 4 months and counting. If I billed them my hourly rate for time wasted they would owe me. It just appears that they have no concern for my time wasted to get their errors corrected. And the same errors keep happening month after month. I would never recommend T Mobile to anyone who doesn't have the time to babysit their charges. It seems like shady business to me. I feel it's time for a change.

I ordered mobile and Internet with T-Mobile with the price being quoted as "$100.00/month" and the Internet was supposed to be unlimited. When I received the equipment, I immediately received a text stating that my bill was $119.88/month and found out that the Internet was the "Lite". I called T-Mobile, cancelled the order, received a return shipping label and sent the equipment back. I received an email a few days later from T-Mobile stating that they had received the equipment and my refund was in process. I received the refund and believed the matter to be closed. THEN... T-Mobile charged me for the service that was never activated!

When I signed up in 2011 I signed up with Sprint. When T-Mobile took over everything was bad. I travel the Country for work and their coverage is awful. When they say they have great coverage it's a bareface lie. I have the unlimited data plan, but T-Mobile counts my data and when I reach a certain small amount they claim they de-prioritize my account. At that point I can't get a signal at all. Customer service is terrible, they change your billing without letting you know about it. My advice is to stay away! There is so many negatives, that it would take hours to list all of them.

So basically to sum it up T-Mobile sold my personal information, would not give me an explanation, and then refused to let me have a T-Mobile account because they were using my private information wrongly.

T-mobile customer service is horrible. I went in to the location in Brookfield mall to pay my phone bill and I don't know what the customer service did but T-mobile took another payment out of my bank account without my permission and refused to put my money back in my account and when calling their 1-800 number like 3 times talking to different customer service they also refuse to give me my money back. They know pulling money from a customer account without their permission is fraud and they don't care. I wouldn't recommend anyone to this company. All I have to say is don't put your card on file with them because they will take your money. This is a fraud company.

Special thanks to Oreo, Makaylah, and Elijah for their excellent customer service. They are at the Cherry Rd. location next to Publix in Rock Hill, SC. They were very kind and helped me with my issue very effectively and efficiently.

Been with them for 27 years. Their customer service is the worst. Watch your bills if you charge to auto pay. They tack on charges that you don’t owe. When I mentioned I was a 26 yr customer the rep responded no I were not, I were with sprint! I didn’t do the M&A, they did! They raised my bill saying it was a promotion $12.00 and changed their username terms of a contract. They are liars and as soon as I pay off my phone I am done with them. I can’t take it. No one wants to be lied to and gaslit by some young punks in the Philippines who I can’t understand. They sound half dead or high.

I switched to T-Mobile thinking it would be lower, but it is not. I had two phones. One was stolen & T-Mobile did nothing to replace. They continued to keep the stolen phone on my acct. and I’m still paying for a phone that was stolen. Disconnect my phone & I lost people or important things in my life because of the degrading actions & comments they say. All about getting money & trying to get a transfer to go to another carrier is a nightmare. I guess it’s time for a lawsuit.

On July 18, I was enrolled in a 6-month hardship program by a T-Mobile representative who confirmed my past due balance would be split across six months. I agreed in good faith and was told my service would remain on as long as I made my payments. Less than a week later, T-Mobile shut off my phone—even though the first installment hadn’t even come due yet. I called, spoke with a representative and a supervisor who both apologized, confirmed the error, and restored my service. I have the entire call recorded, including confirmation that my service would not be interrupted again.

Honestly a terrible experience since they took over Sprint. I had no issues prior. Wanted to change my plan and it was a nightmare. Now I'm getting bill randomly constantly switching asap to something better.

I am excited to write this review! In July, I needed to change our service from Verizon to T-Mobile. I did not need an appointment. Brandon, Ashton and Cory at the Boiling Springs, SC store took care of everything. They walked me through the app on my phone From someone who doesn’t know a lot about technology, I was very pleased that they took the time to walk me through the app and explain all the perks. They were busy, but greeted everyone who walked in. I would recommend this store and these guys for anyone needing to change carriers.

I switched to T-Mobile from Verizon after being promised my bill would be slashed in half. That was the entire reason I made the switch. Instead, my bill last month was more than double the promised amount. This month, it’s nearly doubled again. I delayed paying last month's bill while trying to resolve the issue, but after T-Mobile disconnected my service due to nonpayment, I was forced to pay the full amount—even though the billing error wasn’t resolved. Now I’m again trying to get this month’s bill corrected, but T-Mobile customer service is telling me they "can't access" the previous chat where the lower payment was clearly promised. It’s incredibly frustrating to be held to charges that contradict what was promised during the sign-up process. I was misled into switching, and now I’m stuck paying more, not less. T-Mobile should honor the original quoted rate and take accountability for the promises made during onboarding.

This phone company is a theft. Raising bill, hidden fee, turns the auto payment off and charge you more. Unknowledgeable customer service that they know nothing. The customer service that should be up 24/7 hours are sleeping. So imagine if you are dying on a situation and suddenly your phone is disconnect, there is no way to reach to the customer service.

I have had no internet connection for 1 month, all my calls dropped and I have missed important calls that are costly, finally and personally. I made my complaint after countless troubleshooting steps with T-Mobile and it still goes on every day. All the phone companies have way too much interferences and T-Mobile has recently become worse than AT&T. Of course they put a "Ticket" in...SMH.

I checked my bill and had a question about how much I was being charged monthly. I called the T-Mobile customer service and had to have a call back an hour later. Not long after, I get a call and asked the representative if there was a way to lower my bill. She kept rambling on about what I already viewed and kept stalling on helping me with my request. Then, kept bringing up discounts which were never brought up to me before. I asked about it, and she kept going on and on about changing my bank account and card to get any kind of discount.

I have been a happy solo T-Mobile customer since 2018. I recommended my son switch over to his own losing doesn’t fit, competitive plan today. We visited store number 2323 in downtown Trenton., NJ. Anthony was competent and expeditious, polite and engaging. Store manager Jonathan and other employees waited for the new phone to download an additional 30 minutes past closing time. While we waited, in their own words…”we became family!”. What a terrific company to be working for T-Mobile must be- I am proud to be a loyal customer. Plus- they comped us swag hats!!! :) Kudos to leadership and corporate, kudos to the team that pulls it off!

I have been a customer for years and now that I want to change carriers for a lower bill, I am treated like garbage by every rep I talk to. My son's phone is being held hostage and refuse to unlock it even though it is fully paid off. I just want to pay a final bill and be done. They don't even try to keep you as a customer. Absolute trash 🗑. Another time, I asked for an extension for a payment and was advised to borrow money from friends or family. Horrible advice for "professionals" to give out

On February 19, 2025, I switched from T-Mobile to Spectrum and submitted a cancellation request for my T-Mobile account. I later discovered that two unused lines remained active, and I continued to be billed. When I called T-Mobile’s customer service, I was told I was no longer listed as a customer and they refused to assist me over the phone. In March, I visited a T-Mobile store, where a representative contacted customer service and confirmed that all lines were canceled. Despite this, I received a new bill in April. Store staff verified notes showing the lines were marked for cancellation, but customer service claimed no cancellation was received. The store again assured me that the issue was resolved and that no further bills would be sent.

Waited on the phone for 35 minutes for a supervisor name Val. She needs to go to school and learn about customer service and conflict and understanding and managing situations correctly. Customer service is the most important thing in being a supervisor. Get with it foul. Correcting the whole situation not something the person is done 2 years ago.

I've been a loyal customer of T-Mobile for 13 to 15 years. About $500 a month total if not a little more a little less is how much the bill comes out to. Everybody on the phone plan has new phones. We do the usual 2-year contract and then when the two years is up we usually get an upgrade. We also have other perks that are alongside our service that we get from them that are great right but we inevitably pay for them. Well I also pay for insurance for my phone. I pay at the end of the 2-year period. Total of about $1,500 per phone. Okay so if something happens to my phone I'm supposed to be able to use my insurance to get another phone. I usually pay a deductible and then I get my phone fixed or they send me a new one. Well the last two times that that's happened they sent me a refurbished phone that does not function the same way as my original one did. It's slower. I might as well have a government phone.

I have been with T-Mobile for 8 years now, for over 4 months now, I barely have network, I can't make or receive calls and messages half the time. No data , except I'm in wifi.. I have called several times and checked Samsung to make sure my phone is ok and they said it is OK. My sim card was changed several times. They said they changed towers have network issues in my area and won't do anything about it.

I've never been so mislead before. Have written conversations of my agreement yet no one will honor their word. Very poor business to trick a customer to get new devices and told they are "entirely free" and tell me my monthly bill will be 189. Plus tax then after the devices are received to then be told my bill will be $250. I tried to send back the new devices and just keep my old one and then I was told they would apply a $1000 promotion to get my monthly bill down to $223 a month. Once again I was lied to and no one else will help me. And I have all this in writing and now they are telling me I’m confused. I would say what what you agree on but they will just change that so be very careful.

Complete trash. Worst experience ever. Spent 4 hours on the phone to set up service, cancelled the next day and was charge almost 300.00 a month later and have spent countless hours on the phone to get my money back. I wouldn’t recommend them to anyone.

T-mobile is a horrible company. Their service is awful along with their customer service and they do not honor anything that reps tell customers. They also try to talk over you when trying to get a point across and prove them wrong. So glad to be gone.

The worst customer service, I have had nothing but incorrect information from them for a week on a phone that quit working and they don’t care, I have had to do all the calling, been told incorrect information on my non working phone by 4 employee and I have had their service for years and have several devices with them. I will never use them again

This company scams people, every month they will add a charge, and customers won't even notice, also they will add a payment after billing cycle and won't be able to remove it till end of month, but charge needs to be pay, please stay away, every month I'm having a problem, only here customers of number, think about it before going with them....

Manager Gabriel, the guy pictured on their website needs more training in customer service. Start with the basics "sir", "ma'am", and "how can we help". Dude is a straight up liar and has an attitude problem. Sir, if you do not like your job that much, then I suggest finding another one, rather than costing your company accounts. Unless customer retention is not a concern, then keep up the good work....I'm considering switching service now because of him after about 10 years. Keep up the good work "sir". Waiting on any response from that store front....7.30.25. The gentleman on the left is Gabriel.

I had a five-hour Amtrak layover in Chicago (Jackson, MS. via Detroit, MI) layover and needless to say, I find myself in "Charging Crisis Mode", after a fifteen-hour train ride. I had visited the T-Mobile Store on 120 Halsted Ave, Chicago, IL. 60661. ** (Store Manager) assisted me both times, and I sincerely would like to say T-Mobile is very fortunate to have such a loyal employee. The service was far above the normal societal standards.

Both women in the Prince Frederick store are very rude and always refuse to help any one with warranty issues and tell you to call T-Mobile yourself then they do nothing about the phones. I have had them screw up my phone several times and had to go to another store to get it fixed.

They don't honor their offers. After confirming what I would pay to upgrade, which was supposed to be tax on the new phone, they tried to collect more from me. I cancelled the upgrade and the promotions offered. They still billed me for the lines for the promo trackers. Eventually cancelled my plan with them. I then received a 14 page bill in an oversized font for a grand total of $2. Customer service offered to pass my concern about wasted less on to the appropriate person. Gee, thanks.

Service sucks in Mexico. I frequently get no service, slow data and dropped calls. Texts that take forever to send, even though it says I have 4G service. Service drops in heavily populated areas of San Diego County. They claimed these issues were my phone, did a warranty exchange, did not help at all. I owe money for two phones, they won't take them back, so I'm stuck with crappy service for another year, unless I want to pay off the phone early, and lose the discount I got when I signed up. Scam!

Absolutely the worst. No customer service or care. They give you the runaround for months and never address any of the issues. Their service is not worth the price you pay or the price of working with them.

I called because after a while I realized when I bought a new phone they said there was some promotion and had to add a new line. I did not need another line and after quite a while I realized they are charging me insurance for my phone line and the new line. The new line is not attached to a device at all. They will not refund the money they took from me. I find it rude, and I feel they did it knowing people won't catch it until it's too late and then they don't take accountability for their employee's mistakes. We have been with Sprint/T-Mobile 19 years. I will be changing to a new phone carrier!!!!

I was with Sprint for 16 years until T-Mobile bought them out. I needed a new phone and went to the store. My phone was not charging and very old. The lady in Mansfield, TX wouldn't even let me look at phones and she kept insisting I needed to download the app and T-Mobile is pushing that customers use the app. I asked, "Why the heck do you have a store" and she just kept repeating, "We are pushing customers to use the app." I asked, "Can I speak with the manager. My phone is dying and I want to buy a phone." She was a robot. Blew my mind. Left without even getting to look around the store and I kept asking I want to see a phone and speak with a live person. This lady pushed back and I asked, "Why are these customers sitting at a table with these employees and looking at phones?" I walked out and swore I would switch.

Be very careful on what the customer service tells you. They like to lie about prices to make a sale. I was promised a price of 150 for 3 lines.. Then I saw my bill it was $200. Then they lied and said they didn't say that but I record my phone calls with them, so I had proof..but they still refused to give me that price... So be careful on believing them on what they tell you.

This PLACE NEEDS A ZERO STARS 0!!!! I was given 2 FREE phones and 2 lines for 60.00 a month for 2 lines because we are seniors. T Mobile told me I need to pay them $118.00 just 5 days after I got my phones. I was like what the H***L!! My bill is ONLY $60.00 A MONTH!!!! Then they gave my husband a new number when he was supposed to keep his same one!!! He finally got it back after complaining ENOUGH. THEN Just 2 days later they Automatically take out ANOTHER $118.00!!!! after the $118.00 bill they said I needed to pay they take out ANOTHER $118.00 FROM OUR BANK ACCOUNT!!!! It's now July 29th and I have on my phone that I owe ANOTHER $118.00!!!! This has happened over 30 days of service!!!!

Company was pretty good for most of the 17 years I was a customer. Service area is limited, but every few years they upgrade their network, making whatever phone I was using obsolete, requiring me to get a new phone. Recently purchased one through an offer but got the old bait-and-switch. Thought I was paying for $100 of service on my current plan and would get a free phone. Instead, I paid $100 for a new number, which I didn't need, so I paid $100 for a new phone and no extra service.

I thought I maybe could save some money with T-Mobile. Wasn’t feeling Verizon’s charges lately. Set up the account with t mobile but still was not sure about changing providers. So I decided to stay with Verizon didn’t activate the service or use it. They still charged me $91.77 and lied and made me jump through hoops for my refund, all $25.41 of it. Never said they would charge me for anything. Said I would get my refund since I didn’t use the service. Seems like a rip off to me. I will never consider you again…

Made the mistake from switching to T-Mobile from Verizon. T-Mobile should be able to handle a big city like Charlotte, North Carolina and all the suburbs around it but unfortunately, the service is very spotty and is nothing compared to Verizon. Don’t waste your money going to T-Mobile until they figure their issues out in the Charlotte surrounding area areas... It is rare to have full service with T-Mobile at any time in the south Charlotte to Rock Hill, South Carolina areas:

I attempted to switch over from Verizon to T Mobile as I have not had good cell service with Verizon. Despite being on the phone for over 2 hours with customer representative and tech person they were unable to connect my phone. So I hung up and decided to keep Verizon for the time being. I have gotten a text message re a bill for almost $55 so I called and spoke with a customer representative last week. Explained everything, including the date and time spent on the phone trying to get connected. After about 30 minutes I was told this would be taken care of. Then I get a letter for unpaid bill threatening to send to collections agency and ruin my credit rating. I am presently on the phone with customer service, again. So far 28 minutes on the phone and no answer yet. Does T Mobile think I will just give up and pay this bill… No way! I’m glad I didn’t get connected after reading the other horrible reviews.

This is the worst internet on the entire planet of earth. Please do not buy this internet unless you want internet slower than a snail. It is the worst thing to every exist in this planet of earth, do not buy.

These people are scammers. My bill is already 400 with two lines and Wi-Fi. I paid on time before I was supposed to actually mind you. This will be my second payment. I paid my bill before it was due just for them to turn around and say I owe them 40 more dollars. Mind you I paid weeks before it was due. They’re saying they’re overcharging me because the first payment that I made (that was a few seconds before the second payment) didn’t go through because I keep my card locked. How can you charge somebody 40 extra dollars after already paying 400 just because my card was locked the first time I made the second payment right after that and there’s no point that they should be trying to take $40 from a hard-working, single mother that can barely afford the 400 as it is. I will be switching my services over back to Verizon.

Fraud, fraud, fraud. I think they are the worst company there is, they take advantage of senior citizens, cheat senior citizens. Do not ever do business with Team Mobile unless you want to spend all your time on the phone trying to get your money back every month. I am a senior citizen and in January 2025 I had a credit card fraud done on the credit card that I had online with Team Mobile. I also have paperless billing with them so if there is a challenge they said they text me the information. They turned my phone off for nonpayment because I had credit card fraud and my credit card failed.

I have had T-Mobile for about 13 years if not longer. Sometimes I feel it's time to try a new company, but this week changed that. On the week of 25th July my phone was coming apart on the corner and I thought it was the case. I went on vacation with my phone and was going to stop at trouble to replace not upgrade or get a battery. I stopped into Metro/Mobile in Graham NC. What a mess. She spent time trying to make me get 4 lines and said she can see what wrong but never revealed to me what's wrong. I left and drove to Fixaphone and the guy told me my battery was swollen, he had no battery for the revolver.

During phone conversations, a recording comes on saying, "This call is being recorded". Most of my callers are insulted or simply hang up. I called T-Mobile, and, after many transfers, I was told it was a software "cliché" and could not be fixed.

I had to get out of a family plan on Verizon, and T-mobile had what seemed like an incredible deal. I live in a very rural area, and T-mobile actually has a tower right here in my town of 120 people! With Verizon, I could only use my phone here over wi-fi, no cell coverage. T-mobile's map looked like full coverage in surrounding towns. Nope. Just here. In my little tiny town and a bit out on the highway. But where I do business — in an adjacent larger town 33 miles away, and in a city 90 miles away, T-mobile coverage is spotty or non-existent.

Wanted to make sure that I got online and gave a review for the lady that helped me at TMobile in Mayfield Ky. Her name is Mya and she is very friendly, helpful and knowledge about different plans, service and really went beyond to help me and make sure that I understood exactly what everything covers. Highly recommend her at that office. She is excellent!!

Very dissatisfied with T-Mobile. Purchased a new phone in May 2025 and just terribly hurt. 90% of my pictures from the old phone were deleted. I was told that happened because I had an old phone. I spent hours in the shop where there were only 2 attendants who did not know what to do. My pictures got deleted and I have less than 20% of photos. Terribly disappointed.

Bait-and-Switch Scam – Stay Far Away! I fell for what sounded like an incredible deal from this shady phone company: “We’ll pay off your pristine-condition phone and give you a FREE new phone!” Sounds good, right? WRONG. I sent them my perfectly working, like-new phone—no cracks, no scratches, no issues—and expected them to keep their word. Instead, I was blindsided with a $700 charge for the so-called "free" phone. No warning. No explanation. Just a surprise bill after they had already taken my phone.

T-Mobile lie to me that I was going to get $600 for my old phone and it was going towards my new phone. They never told me it was going to be over a two year period. I would never buy a phone from them again.

In addition to AWFUL network coverage - TMobile has this really cool (NOT) benefit of 6 months of Apple TV -- but when you go to cancel it ... it is like going on an extended treasure hunt ... So screw 'em ...

Had their service for many years. But when I tried to transfer and cancelled the lines, it take them from 5/10 to 7/18 to cancel my account and keeping charging $150 for the service plan all that times even though we called, we went to the store. They refused to do anything. They must be desperate to keep accounts.

If I could give zero stars, I would. My recent experience with T-Mobile has been an absolute nightmare of incompetence, negligence, and complete disregard for customer safety and accountability. I initiated a new service just days ago and ordered three iPhone 16e devices per my contract (#**). Instead of sending those phones to my current address—which is linked to my account and payment method—T-Mobile sent them to an address I haven’t lived at in over five years. That address has no connection to my current service, billing information, or anything I provided.

I went to T-Mobile to buy a phone. The first thing I asked the salesperson did a phone charger come with the phone. She Yes. I got home opened the box there wasn't a charger in box. I went back to the store asked for the manager. He said no charger came with the phone. He said I would have to pay 35.00 for a charger. They lied just to sell me a phone. Beware of lies from T-Mobile people. I went to ATT. Got a great phone with a charger.

What a terrible company, been a customer for years and watched my charges go up and up. 2 lines for $55 became $70. And home internet for $50 became $70 in a heartbeat. Then all they do is advertise $35 home internet. Contacted support to ask about the billing and was basically told “go to hell”. Paraphrasing but that is the basic response. I am definitely changing carriers and will never ever go back to T-Mobile. Service is not really that good, it is slow and service cuts out often. Home internet requires frequent reboots just to get internet. Plus they treat current customers very poorly. Avoid T-mobile!

7 years with T-Mobile, only to face this disgraceful scam. Your support is absolutely irresponsible, with no access to managers. Just agents endlessly bouncing me around, making me fill out the same form repeatedly. Two days wasted, zero solution. Unacceptable.

I received a promotion card fall of 2024 offering a free 50" Fire TV if I pre-signed up for fiber optics, I did Sept/Oct. of 2024. It was installed in my neighborhood sometime in April 2025, and I was contacted for an installation in May 2025. July 24, 2025 I received a call informing me the TV promotion expired in Nov./Dec. of 2024. July 25, 2025 I was offered a $300 gift card in lieu of the TV promotion. July 26 I received a call informing me the the gift cards are no longer available either - just a credit on my bill. I should have been told BEFORE the install in May of 2025 that none of the promotions were available (all had expired in 2024) and asked if I still wanted fiber optics installed as it costs more. This is horrible customer service and false advertising supported by bait and switch tactics.... As a loyal T-Mobile customer I expected more from your company.

T Mobile has been pinching my data. I know them to be terrible at online payment method. And have a reputation for retaliation against bad reviews. You suck Metro PCs and t Mobile for poor service all around.

After sending email to T-Mobile corp office, got call to state that the bill will be zeroed out and I can keep the phone. Still lose 1 star over the hassle I was given.

It’s a scam. Profit before People is how they operate. Tried to cancel my daughter’s service plan and they won’t cancel it until the end of the billing cycle, in which they will charge me again! Don’t let these scammers trap you. RUN!

If there's the death of your son will they at least give you the grace of 3 days even tho I'm on a payment arrangement even tho I've been a customer for 6 years and even tho I am the one paying the bill and I've always paid. My payment is due on July 29 2025. I Asked for an extension till the first. Yes I had to go with a payment arrangement. My son died for the sake of God. Please. I can't believe it. Even a job would give you the grace but not T-Mobile. Geez.

Received cellphone from T-Mobile June 30. Returned July 4. Reception was bad, was told by sales rep to try it then decide. When returning it on July 4 was told everything was canceled I did not have to do nothing. Then on July 19th I received bill for 50.29. So I called t mobile and I was hung up on 2 times and you are put on hold forever to get through finally and got to talk to someone they kept sending me to the store so they could make sure I was the right person. Finally got the store manager to call and she got it canceled but they still want to charge for a whole month and I didn't even have the phone. The manager tried to get it prorated but t mobile would not do it, the manager of the store even said they should have reimbursed me my money, so my experience is stay away from t mobile.

I have tolerated T-Mobile's spotty service for 25 years, thinking I should stay with them for lower rates. I am sorry that I have stuck it for so long. Now that I have changed away from them, they have slammed me with a hefty and unreasonable final bill. They have shown their true colors with one last dig.

I gave it 1 star because I love the phone itself. Takes the best pictures!! The cell service is non-existent!! If it's cloudy,, or rainy, forget about sending GIFS- photos or downloading anything!!! Auto text is horrible! Constantly changing the word to something irrelevant to it. Eg..."word" it changes to "worried"😡. I'm switching to Spectrum.

I called T-Mobile earlier this morning to check on my account and see if I could get an extension on my bill. The customer service representative was a female. I believe she said her name was Miss **. She was very polite and understanding. She took care of everything I needed so I could get through a tight financial crunch. She was the sweetest person, and was so excited to help me.

Been a customer for 21 years six months. T-Mobile has definitely been my family and whenever I have issues or a problem, they are always there to help fix the problem or issue with my concerns and with that being said, I am very thankful and happy with the service I received from the T-Mobile team, I will refer my family and friends recommended highly.

I've been a customer for over 15 years. Faithfully. Throughout this time, I've seen them and experienced nothing but disrespect towards my loyalty. unlimited service is really not unlimited, it's capped, but they still charge more top of that. they charge more while providing less, their T-Mobile Tuesday is a joke, offers that you have to buy more into their advertisers, which makes no sense. They charged me for years for services I never used. Instead of rewarding their clients for loyalty, they charge more while providing less. I'm tired of this treatment. they cater to woke stuff, while the real people who keeps them afloat gets screwed. not worth it. their services are not all that.

My wife bought a new phone, the old one worked incorrectly. We need to reinstall SIM card and transfer contacts. We came to Sam's club T-Mobile department. We are 72 years old and this operation a little complicated for us. Vanessa ** immediately helped us to activate the new phone. Vanessa was so nice and knowledgeable, the "operation" took her just less than 10 minutes. Thank you, Vanessa! We came to the Sam's T-Mobile after the specialized T-Mobile store, located at 2275 Pine Ridge Rd Unit #110, Naples categorically refused to help us on 07/22/2025 at 12:30. No customers were there at this time. I left bad review for this store.

I was offered a promotion which turned out to be a false. There are so many hidden fees that are not advised upfront. When I called them out on the promotion the response - ”I was not there“. No one here owns up to their offers.

I know in this world. A lot of things are going crazy and everything right now. Is dealing with money, money, money. Why do I have to use my insurance to pay for a phone? That you claim you sent me a new phone. But this is not a new phone.This is a refurbish phone that T-Mobile worked on and sent it to me. And now the phone is not holding together. But because I have insurance. You told me or you want me to use my insurance and pay for my deductible. That I should not have to pay my deductible and use my insurance. If you know T-Mobile didn't send me a new phone and now the phone is coming apart. Going to tell me that there's no way you can go around me, not paying my deductible. Yes, you can. Yes you can. So because I have insurance that I put on all my device through T-Mobile. Just in case I or someone in my family damage their phone or lost their phone. Then I can use insurance. But when I think that I am getting a new device. It is not a new device. These are refurbished phones that you're fixing up and send out back to T-Mobile people. That is paying for insurance for new phones.

We had to live in a rural area temporarily, and subscribed to get amplified cell signal. Didn’t work well, but couldn’t figure out how to cancel service. Credit card being used expired, so I didn’t worry about it. Now they’ve sent me to collections, terrible ding on my credit report. The only one.

Yesterday was the 2nd time Sophie helped my sister with her phone. Sis kept getting pop-ups on her phone blocking all else. Sophie constantly smiled as she quickly cleared the phone and showed us how to add a popup detector app to clear any future interruptions. I wish I had been able to hire Sophie as I managed a Houston Fortune 500 company Customer Service Team prior to retirement. She is a 10-Star performer in my opinion. Thank you so much Sophie!

Had this problem like 10 times just in the last 5 months. Can't make calls or receive, same with the messages. My phone says not connected to network. I called customer service, they couldn't help me at all. Plus I have multiple lines and my son's lost both phones and I suspend them and they keep being active. Customer service told me that's weird but they can't do anything about but they're really good to charge me.

I had T-Mobile for over 2 years. Transferred service to another carrier due to a significant price difference. T-Mobile continued to bill me for lines and services I no longer had after I had already paid my account in full. They are now threatening to send me to collections which will affect my credit score. This company is a bunch of crooks.

I had an issue where my phone was not connecting to the internet. I was directed to tech and they helped me resolve the issue. The support personnel were polite and instructions they provided were clear. After 10 minutes they narrowed down the cause and helped me resolve the issue. I appreciated the help speaking clear english.

Stay away. Tmobile is such a garbage company, very spotty coverage in my area and definitely weak signal at my work place where I need my phone the most, yet they still charge you a premium. GTFO Tmobile. Hope these losers fail.

Stay far away from T-Mobile. I was genuinely excited to start service with them after my husband cut off my AT&T line. I signed up for home internet, phone, iPad, and my watch—all under one plan. As a Realtor, my phone is essential, and I was using a flip phone at the time. Unfortunately, the screen on the flip phone started leaking black fluid from the center. When it happened, I went into the store to ask what to do. The employee told me I had to file a claim online. I did exactly that and was told by the insurance company it wasn’t an insurance issue—it was a warranty claim. T-Mobile, however, insisted it was an insurance issue. I spent the entire day getting bounced back and forth between the two.

I would give them 0 stars if I could. Their customer service suck. Have been on hold more than 1.5 hours now - and it just turned midnight and my phone hung up as they close at midnight and while I was/have been on hold I tried the chat and the live representative never showed up- I was going to switch to TMobile- but they did not know what they were doing- so before my account was activated and all parts fully switched I cancelled but now today 3 weeks later I am being charged $95 for what?! I never had service- if you like wait times of an hour or more to speak with customer service, when you have an issue- then this is the carrier for you!

I have nothing good to say about the rude customer service provided by Tmobile, tried to explain the issue I was having and was constantly being talked over and laughed at! I will be leaving them asap! Do yourself a favor and use anybody else!

Why T-mobile SUCKS. I HAVE BEEN WITH THIS PHONE CO FOR 8 yrs. I had a iPhone 14 Plus and a new iPad and internet and my watch connected. And I had a person on my line to only had a iPhone. Every month before I pay I call them to ask what my bill is cause it’s always different. I didn’t know my phone and stuff was turned off because of this person was late on payment so the lady who I talked on the phone said I can cut him off if he calls to have his own line so he did. But this lady didn’t tell me his late charges were to go on my bill so now no connections. My bill was supposed to be $220.0. Now it’s at $785.00.

Can’t wait to leave t scam. I mean T-mobile. Never had a worse money sucking experience. I have money in my account. They don’t take it and don’t let me manually pay then charge restore fees and say contact my bank. Had the $ last week for my bill, same issue, charged. I went to contact this morning and they had no problem deducting my 144 payment. LOL. Next. I can’t even cancel through customer service chat. Such a scam. Can’t wait to try Verizon! No stars!

If I could give zero stars I would. From starting the account to cancellation every step was riddled with issues and service misalignment. The app is horrible and the online customer support is just as bad. Hands down one of the worst experience I have ever had.

I was with T-mobile for 25 years, and switched to AT&T 2 years ago. I wanted a fixed monthly payment, and thought AT&T was the answer. It wasn't. I came back to T Mobile 6 months ago had a fixed price of 100.00 a month, which has turned into $147 a month ($178 this month), and I can't get any answers from customer service. I was given two $200 gift certificates, but they only worked for payments towards my bill. I had auto payment set up, but each time I tried to use the gift certificate, it was declined, and my account was disconnected immediately. I have only been back with T mobile for 6 months, and they have disconnected service on 5 different occasions. I've spent hours speaking to different countries, and each person says that they apologize for the mistake, but nothing changes. I made a payment yesterday, and was again disconnected today.

Why is T-mobile the WORST service in where I live? Literally have 2 bars LTE or..sos and I’m in town. The best we get is two bars of 5G and that’s rare. Go to ATT, Verizon or UScellular! We’re stuck for a few more months. We’ve been waiting out this contract. The service has never got better since we first got the contract. The deals and incentives for your contract and phone leasing are terrible. Literally are better at every other cell phone carrier. Like they need to take T-Mobile out of the state of West Virginia. It does not work here.

I had nothing but disappointment being a customer with this company, they overcharge and lie all the time. Several times I was offered free things like a iPad and a iPhone when in fact, they weren’t free at all and when I was finally ready to leave them, they would not give me any slack. Horrible experience.

Went through a lot of trouble talking to customer service and work perks. Was told 3 different things by 5 different people and all of them couldn’t give me a straight answer and kept changing their answers. Talked to the supervisor about my issue and said nothing could be done. Waited on the phone with customer care and got disconnected and never received a call back. Had to wait all over again to have someone answer the phone then wait to be transferred only to be told wrong information again. Told T-Mobile I was leaving the company because of awful customer service.

Signed up for service. 2 phones ported over. Gave them the account number which was incorrect the first time (comcast mobile has 2 account numbers, how stupid is that?). Anyway finally got the right account number and port went through but the reps didn't give me any instructions and then the call just cut off and both phones are dead. I don't have a landline so I can't call support. Couldn't get to my friend's house with the landline till the next day and then I called and they said they can't help me because they "can't validate my account because I can't receive a text message on my phone." Wow. Said I have to go to the store. I work till 9 so I can't go to the store.

Recently interacted with Tynisha and she was a phenomenal help on assisting us with upgrading our phone. Would gladly recommend her to anyone looking for T-mobile support and I am very satisfied with the kind and swift support we received.

T-Mobile network connection consistently shorts on me. I can be at home talking to my 89-year-old Mother a county away and the phone drops my call right in the middle of our conversation. I try to make call, and the phone says I am not connected to the network, but my husband's phone is still working, and we have the same network provider, T-Mobile. How does that work? I need to get a new provider.

I signed up to add home wifi to my account. All goes fine on the phone, and it is ordered. I wait a week and receive nothing, so I call in. The person that signed me up put in the wrong address, and it turns out my address isn’t covered. I understand if I am not in the coverage zone but I was invested and strung along for over a week waiting because of your customer service errors. The manager that informed me of this said he is going to look in to alternatives and reach out to me tomorrow (yesterday). That call never came, just to add on to the failures with your customer service.

Moved to new area where T-Mobile service for internet wasn't good. I work from home on the internet so I had to change providers. It's been nothing but a nightmare getting away from T-Mobile. When I finally was able to transfer to my new provider, T-Mobile refuse to cancel three of my lines because the phones have been switched and couldn't send a verifying text message that it was us. Was told we had to go to the store to get the lines canceled. I don't live near a store so I have to travel miles to get there to cancel something that should be able to be done over the phone. Do not use T-Mobile unless you want to be trapped. And they will harass you when you try to leave. They will make offers left and right and do everything they can to make you stay and will keep you on the phone for hours. Horrible horrible.

Keep in mind times are a little rough, of course, they know this cause they on this planet as well. I paid my bill which is 55 dollars. I also had a 20 reinstatement fee. Cause I finally caught up. I only owe the 20 reinstatement fee, now they have disconnected again with another 28.00 reinstatement fee for 20.00. That's 48 dollars, that's damn near my bill, are you serious? So with my bill coming out again, I'm back at almost a 100. It's not worth it, I will not pay. They can have the Internet. I'm old school, I know how to hook an antenna to my tv and be happy.

People make sure they use YOUR CORRECT ADDRESS when signing up for a contract for internet or phone services. They did this to me in Apple Valley Ca. It really turned into a big mess a few months ago. Yes I called BBB for help. T Mobile did give me a written letter stating I’m no longer liable for the phone payment or phone on that matter, I did take the phone back to the store where I got it from. Oh ya a lot more happened of lies and to me fraud when I was complaining about my internet services at the store where I got it. They said it was fine. They even told me from customer service. It must be a Facebook problem. Another person told me from customer care it was an Apple problem. Come to find out my address can not have T-Mobile for services at all. That was number one.

T-Mobile has caused me of having a phone I never received. They have been charging me for about a year. I call them and they always said they would open up and investigation on the phone and they never do. They know I ever received it because they told me UPS reported it damage and they never ask UPS to open an investigation. They rather charge me for it.

Terrible experience. The Manager Joseph wouldn’t let me ask questions or finish a sentence. I gathered my items to leave and I tripped on the rug and he laughed at me. I’ve never been treated so poorly in a customer service situation.

The worst customer service I've ever encountered. Horrible. Not user friendly, keep you on hold, forget can't simply reset my password, get a big run around. A communications company that has horrible communication

T-Mobile is the worst cellular service I’ve ever experienced. I can’t even count the number of problems I’ve had. Contstant website crashes or not responding, they’ve charged my card twice, my phone still was not switched on and then they say I paid in June last when my bank statements show T-Mobile was paid twice for the amount of $69.80 ($65 plan plus tax) July 14th.

Had a 15-day “free” trail for 5G home internet, once I set everything up and it was unusable during 4 PM to 9 PM with less than 1MB down. Cancelled the service and it took almost 3 hour, several phone calls and a trip to a local store just to return the router. Then after all the trouble, I still received a bill… Spent almost another hour of getting the run around from customer service that is flat out horrible. I just ended up paying the bill to prevent a hit to my credit. I wouldn’t even use T-Mobile if it was free.

THE WORST customer service I have ever dealt with!! Poor customer service. Stated that I had to go to a T-Mobile store and they couldn't help me. They refused to put on a manager and actually hung up!

Worst thing I've ever done was try T Mobile! They act like they are giving you the best deal while actually putting you in debt. As a senior I'm on a budget and when I say this was the worst decision!

My T-Mobile phone was stolen. T-Mobile requires a text to your phone to cancel service. You can’t accept a text code to a stolen phone. The retailer was no help either. Checking account had to be closed.

I am a customer for over 10 plus years and when I call customer service I get the run around, they tell me that I can’t talk to a manager, I can’t get my issues fixed, I am paying over 350 for my bill and I am being treated like a non human, I can’t get a corprate. Umber, customer service is no help, they have completely messed up my account, which now leaves my wife without a phone, and she is in the Medical system. The person I talked with was very condescending, and flat out refused to help. WHY CAN'T I GET A NUMBER OF SOMEONE WHO CAN HELP. I guess I will contact Orlando live and report this to the news. I just want some help. Anyone!!!

I've been a loyal customer for 11 years and they refuse to give me copies of texts on my phone that I can't retrieve on MY PHONE! Do not choose T-mobile for anything!!!! They don't care about their customers from personal experience! They have sold me trash phones in the past. In store they have an attitude when you go in for help. I wouldn't refer my worst enemy!

I recently upgraded my phone through your company, and at the time of the upgrade, I returned my previous device as instructed by your representatives. Despite this, I am still being charged monthly payments for both the new phone and the old phone. I have contacted customer service multiple times regarding this issue, but I have not received a clear or fair resolution. In fact, I was advised to continue paying both device charges, and was told that if I only pay for one, the system will consider it as a missed payment, and I could incur late fees or a negative impact on my account. This is unacceptable, especially considering that the old device was returned and is no longer in my possession.

Friendly sales people will blow smoke and offer a huge discount but they will double the regular bill then give you a credit. At the end you’ll end up paying for the phone through the hugely inflated regular bill while they keep telling you, but you’re getting a credit. They’re taking the big sale and putting it on the back end. My phone bill for four lines is $389 But I’m getting a $202 credit. $187 same price as Verizon. Funny thing is they did ask me what I was paying for Verizon and it was 187.

The team at the T-Mobile store in Wesley Chapel provides exceptional customer service. Kazi Z. was especially helpful, patient, knowledgeable, and guided me through switching from my old phone to my new one without any issues. He made the process smooth and stress-free. T-Mobile continues to impress with its excellent service and features. International travel is truly hassle-free with them, which is a huge plus. I highly recommend this location for anyone considering T-Mobile.

I've had Sprint/ T-Mobile phone support for years with very positive results. I decided to try T-Mobile internet, bad call, absolutely the worst 90 day experience ever; intermittent service, reboots, sketchy streams...etc.

Was a customer for more than 10 years. Decided to change carriers and so paid off all my phones. One account had an Apple Watch and phone. When I paid off the phone and watch and transferred the phone number the account automatically closed and I was no longer to access it. I had been carrying insurance on the watch. Since I could no longer access the account and considered it closed I took no other action. 4 months later I received a collection notice from T-Mobile stating I owed $120 for insurance on the watch as they stated I never cancelled the insurance.

In May I got 2 phones and was told my bill would be the same and when June bill came it was 78 more. Called and he said he fixed it and get my July bill and it's 295 more saying I changed plans during mid billing cycle. I tried to explain asking them to listen to the whole 45 minutes on the phone on June 16. It's just horrible consumer service all the way around. Been a consumer since 2002 when it was Sprint.

Worst company customer service ever. All foreigners that can hardly speak English and are of no help. They locked me out of my t-life and after being on the phone for an hour try to get some ** that doesn't understand English and giving all correct personal information I'm still locked out. Ready to leave T-Mobile.

I ordered a T-Mobile internet wireless device and it was never delivered even though UPS claimed it was. T-mobile refused to speak to me, the customer, without driving to a T-mobile store so I had to do that to speak to a T-mobile business account manager. After drive to T-mobile multiple times, they finally were able to order a new internet wireless device. To make a long story short, the device got horrible reception where my business was located so I had to cancel the account to proceed to return the device.

The worst Internet service I've had since the dawn of the Internet. I have to restart my router EVERY DAY.. you can't easily talk to anyone, mostly because you can't connect to even access the web, but when you call the wait is over a half an hour..

Hello, my name is Darryl **. I’ve been with T-Mobile for about seven years now. I was just diagnosed with pancreatic cancer on January 6. I just had surgery and I’ve been in New York for two months now. I just noticed my phone was cut off so I called me and tried to make a payment arrangement and they told me I need the minimum payment of $170. That I’d be easy to pay if I didn’t have to pay my insurance for life saving medicine that’s keeping me alive and the guy on the phone would not budge. He didn’t care about my life. He care more about the money. I could’ve paid it next month but this month is just I had to pay my insurance so if you have any friends and family do not go to T-Mobile. They do not want your business 'cause they don’t care about you 'cause if you’re not here how they gonna get the money. Go to company value as a person as a $.

The Oviedo T-Mobile near Lowe’s had an employee Mario whom is truly a great person and employee. I had gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own.

After 29 yrs with Verizon, we switched to T-Mobile for cheaper international plan. A MAJOR downgrade. Always a delay reading voicemail. It spends sometimes minutes, stating it's still transcribing. With Verizon reading voicemails was instant. The same with downloading photos. They remain blurry with sometimes more than a minute before they download clearly. Also many dropped calls, and areas with no service. And no, it is not the phone, as my wife has the same problems with a different phone. Far more than with Verizon. I will definitely switch back!

Unorganized company with so many promised as I was with them 24 months. I did not get good service from them currently. I am with AT&T and I have no problem. I finished within Jan 2025 and have a bill for $7.99 for May and June surcharges which make no sense at all. I have to pay as they blocked my on line payment. I have to pay cash to them. No one seems to be in the store where I paid understand my account. They only look at the computer and say you have top

They advertised bring your number, your iPhone 15 IS ON US. That is false. They also claim I have free AAA road service. I haven’t received my membership card. I have 13 more payments on the phone that was free? Would not recommend it to my enemies!

They lie about how much things will cost and how much they are setting you up for. Our bill has went up without notice time and time again. I paid 1000 for my phone in the store and the lady said it was paid off with that, I look on my bill to see that I have “installment” charges of 70 per month on my phone. Just go to Straight Talk where they are straightforward.

Changed phone & Internet over to T-Mobile. My husband set it up on the phone (overseas?). It got messed up and had to cancel his account and put in my name. We were in the store 7 hours over 2 days. Internet worked well and slowly went downhill. At 6 months we kept rebooting it. Took it back and they said they'd swap it out but wanted us to spend more money on a booster. Swapped it out and the replacement was worse. We also got the Tracker system, went to Japan and they don't stay charged more than 7 hrs so those were worthless to track our luggage. Phones didn't work with the International Plan. Spent 2-1/2 hrs total on the phone to try and fix it. My husband's phone eventually worked but I could only get texts. We were gone for two weeks but had to pay two months of the international plan because it overlapped two billing cycles.

Worst decision I ever made….trying to consolidate business phones here. In store people were great. The business customer service is awful. Never get to the person to discuss what it needed, documentation requirements are equal to an IRS audit by kindergarten children. When you call to ask a question about correspondence they read it back to you. Nobody I spoke to knows anything about the financial documents they are asking for. They denied my identification having my drivers and passport.

Updated on 07/12/2025: Correct my previous review about the weird tmobile service. My issue about the unexpected bill for WhatsApp was resolved by customer service directly calling them. Will see how the issue with the headphones will be resolved

Is T-Mobile USA own company? I called 611 requesting my bill with phone numbers printouts 7 times. It never arrived. Rep confirmed they can access bills going back to Feb 2019 yet it never arrived. Calling local store in Nj couldn’t assist! How come they do not have same access?

I have been a customer for over 19 years, previously Sprint and T-Mobile took over. At first everything was fine. Last April I called in for help with something unrelated and was told there is a new plan that can save me 35.00 per month. I declined, I have a senior plan and was satisfied. No, you don’t understand, you will save 35.00 every month and your plan stays the same, no change to coverage or anything AND you will get one year free AAA, Netflix, Apple TV. Well, ok if you’re sure. So my service went from 97/mo to 124.75/mo! I No longer have a senior plan. Darius (a supervisor) refused to give me my old plan back because it’s been longer than 30 days. So T mobile has taken advantage of a senior. This is being reported to the BBB and news stations as well.

My family has tried T-Mobile 3 separate times. Every single time they have lied about their service plans - especially regarding cost. The last time they tried T mobile they compared Verizon and T-mobile. We put miles on the vehicle giving us the best true experience. Both phones were good to start with. What became more important was when we got lost and T-Mobile just didn’t have anything and Verizon came through- even under the canopy of trees on some remote roads.