T-Mobile Reviews

Resilient Sprint, customer with a business plan. T-Mobile sent me new Sim cards and transferred my account to T-Mobile however after two years or so T-Mobile sends me to collections and I get a notice from a collection agency for an outstanding bill supposedly I had on my Sprint account but they did the transfer from Sprint to T-Mobile. Their business advisor sent me new SIM cards and transferred my account, but supposedly never fully closed out the Sprint account so I had an outstanding bill.

EVERY TIME I speak with a T-Mobile customer service they never speak good English and it’s hard for me to understand or get them to help me. Please get well English speakers to work for your customer service line. They’re all speaking another language to each other and lashing in the background. Had to call 3 times to get a well English speaker. All the same with ** or ** speakers.

I appreciated the service while I was with them, but their policies around number porting are extremely disappointing and feel predatory. Once you port your number to another carrier, they immediately cut off access to your account and all services, including things like Netflix and T-Life perks, but still charge you for the full billing cycle. In my case, I switched just two days into the new billing period and was still billed for the entire month, despite having no access to the services I paid for. I had been seriously considering returning to T-Mobile in the future, but after this experience, I definitely won’t.

So I thought they could save me money... then I figured out how they operate... which is at VERY BEST deceptive. Customer Service is practically non-existent and there seems to be zero consequences for bad behavior. One of the store reps hung up on the Xfinity team member trying to assist me (after being openly hostile and uncooperative) and today when I returned their equipment I was threatened with an additional charge of $350 if I chose to not wait for direct attention (likely hidden in some terms I didn't have time to read before agreement). They overcharged me.... didn't warn me that my service would be billed on day 20 of my billing cycle and then disconnected on day 30 for non-payment then I was double billed and charged $20 per line reconnection fees.

This company takes advantage of the confused elderly. Fraudulent charges, selling plans and extras just to make a profit. You cancel the service and they continue to charge them. Went into an office where the gentleman apologized and said yes this happens a lot, canceled the service but then when trying to call and speak with T-Mobile they refused to cancel or refund money charged. This is elderly abuse.

Bait and switch!! In October 2024 we were offered a promotion to receive two new Pro Max Phones and two additional lines as no extra cost; in return of trading our phones in. We accepted this offer. However, the cost they pay for our used phones was not enough, so I paid an additional $740.00 on 10/18/24. As we are on a fixed income, I was reassured that our monthly bill would be $100 as it was before this promotion. Mind you this Representative has only been employed by T-Mobile for one month. However, the current Manager agreed with the promotion.


They will do anything to gain a new customer, but once you're a customer, that's it, you're screwed as an "Existing" customer forever. Don't ever expect another deal, ever.... Ever, ever, ever, ever. If you call and ask and give them the opportunity to do better and keep you as a customer, like a professional, they'll say "Bye!. Have a nice day."

I signed up for a long distance plan to use outside the US. They never tell you there’s no guarantee it might work might not. I had a five hours layover at my first stop. I was not able to use it and when I reach to my destination, I also was not able to use it. I spend more than two hours at the airport. Try to figure out what’s going on with T-Mobile. I’m finally they fix their issue but they still charge me full charge of my plan after all what I went through. Was very frustrating time! When I called Customer Service to complain about My issue, they did not care. All what they want is the charge!

I am only getting 10M speed. They advertise fast speed and that is a lie. I escalated to two managers who said this is a good speed. They went as far as challenge me to make a FCC complaint. They say this is ok with the FCC. I am stuck with the contract.

T-Mobile sucks...I recently switched from Verizon to T-Mobile... I'm gonna try to go back to Verizon. Don't get any service in my home unless I step outside... T- Mobile is a joke!!! I should have stuck it out with Verizon.

My mother sold her home and turned in all the equipment for her home internet in November of 2024. Continued getting bills. We spoke with them several times and was finally told in May 2025 that all charges had been dropped but once again received a bill....for April 2025. Called again and after an hour and of course transferred we are promised once again that charges were removed.... Very poor customer service follow through. When asked for an email to confirm account closure, we were told that this is not possible as the account is closed??? We shall see after 7 months, if it actually gets done.

Frustrating Experience – Misleading Promo. I visited the T-Mobile kiosk at Costco in Helena, MT, and was offered a promotion by the rep, Tyle: two iPhone 16 Pro Max phones for around $16/month over two years, plus free Samsung watches as part of the deal. I accepted the offer, received the phones via UPS, and then returned to the kiosk to port our numbers over to T-Mobile.

Please don't waste your time trying to apply for the free internet for kids in school. It won't let you submit even though I had no errors. I called customer service. They don't offer to do it over the phone even though the lady did it while I was on the phone. It's a joke.. they have my child's school name spelled wrong. They have Booth elementay.. it's elementary needless to say they sick then she hung up on me.

Power button fell off phone. Stood in doorway of Tmobile store for 20 minutes waiting for service while employees chatted. When eventually asked what I needed, I was told Tmobile no longer offers repair services. I was instructed to go to Battery & Bulbs store for repairs. That store said only service offered is glass or battery replacement and I needed to go back to Tmobile store and file claim. (I pay $180 a year to Tmobile for "360 Protection" insurance.) Back at Tmobile store, I was told they cannot file claims, all they can do is give me a phone number of an automated claim line. Turns out to file claim and receive refurbished replacement phone costs $99 on top of $$$ already paid?!? I decied to leave Tmobile and get free NEW phone from different carrier.

The customer service has started to get bad (3rd bad experience). I knew this would happen when they merged with Sprint. They don't have the same friendly attitude. The service is also becoming more expensive. They charge fees to call customer service even when you advise them that the IVR system will not set up your payment arrangement or does not work at all—they still will not credit you and will charge an additional amount for them to do what you could not because of no fault of your own. The signals sucks man, and it's getting more expensive, customer service is starting to give 90s and early 2000s Sprint vibes. 🫤 I've been looking at other carriers, so sad—I've been with T-Mobile for a while now. I just got finished speaking with a lady and she was so rude that I asked for a supervisor to help me—this is how I know T-Mobile has merged with Sprint.

Representative barely spoke English. Guaranteed arrangements had been made and service would remain. 2 days later service terminated. Ongoing issue with be told one thing then another happens. If you're smart you will go somewhere else and not give this Horrible company any money!

Dealing with T-Mobile is like pulling teeth. Firstly, it is impossible to understand the agents/reps. I am counting down the days to switch to another cell phone company. The in-store reps say one thing and the on phone ones another! OMG.

I've had many different pay as you go plans with many companies. I have to say that I have never written a good review for any of them! I generally don't do reviews, in this case, I'm compelled to do so. First their customer service is top notch. They are responsive, and do whatever it takes to help! They tend to be more in tune with their customers' need and if they can't remove a problem they find someone who can! My phone was stolen a few months back, I need a phone for work and my bill was due for the month, I got a Moto G and 2 months of service for free at the $50 unlimited plan. All for $100 cost to me. I couldn't believe it!

Horrible customer service, horrible communication skills. Nobody ever knows what they’re talking about. They have one customer representative. Tell you one thing and then they don’t honor it. I’m just over T-Mobile and honestly if you don’t have T-Mobile, I recommended never getting it.

Don’t get the internet plan that offers 100.00 visa gift card. You won’t get it, after I did the required 60 days. They denied me my 100.00 visa gift card. It's a total scam. They're no worse than the scammers on the internet. I cancelled my service to bundle my number to my internet provider Verizon Fios.

Hey y'all. They're the worst carrier ever. Don’t go to them. They say they will call back in 60 to 90 minutes but don’t call back for 12 to 13 hours. They also will cut your phone off so you can’t verify your account. So they don’t have to deal with you.

Terrible! They’re just scamming people to get their money and information. I placed an order online, I didn’t want to go through the hassle of going into the store if I can do it myself… you would think! First page on T-Mobile website says free 2 day shipping. Made the order cool. 3-4 days pass, now the phone is apparently lost. I tell them okay never mind just cancel it all I’ll go into the store after the refund. I asked them over the phone to cancel the entire order and contract since I didn’t receive the phone, at this point I just want my money back. I specifically asked “okay so I won’t have to call in 3 weeks because you took a monthly payment out of my account!” “ No ma’am this has been completely cancelled, you will not longer get charged”.

The worst internet data ever had. They promised you to fixed but still nothing shows at their promise. They just skipped you after you finish with their customer service. The best thing to do for myself just move one at different company. If can give zero I would like to do it

After seeing the recent ad for T-Mobile with 5 yr price lock guarantee and paying off old phones plus having Netflix Hulu and Apple TV we decided to leave AT&T. Wrong move for sure. And a waste of time. My wife spent 40 hours on phone with 4 different agents including managers. Different prices/options were communicated then another agent said that wasn’t possible.

I'm only giving 3 stars because of a certain thing. I have T-Mobile internet; and that's it, it's been good to us for awhile, I have no complaints other than the wifi sucks if you're a gamer. If you play games, I do not recommend t-mobile internet, but if you're just using wifi for videos, streaming services, stuff like that, it's great! I wish it was better for gaming though.

T-Mobile is just as bad as the other top 3. I was with Verizon for 20+ years. After their customer service went to junk I switched to T-Mobile. I have been unimpressed from the get go. Their stores have even stopped selling phones. I had to order online through the app IN the store. The order was incorrect and was told it was canceled. But it still shipped. Then on top of that the other two phones I did order could not be received. They require signatures but don't tell you that until after the order is placed. Then t mobile restricts their shipper (UPS) from making changes allowing the delivery to be changed to a pickup location. Unless you pay UPS extra. After multiple days of incorrect answers from T-Mobile and a lack of any effort to resolve the issue from UPS I canceled the entire order and am not looking for a new carrier. Didn't make it 3 years with T-Mobile.

Had T-Mobile a long time. Service became very poor. At home could not make a call. Had no landline. In event of emergency could not call 911. I port out 1 line and they would not, so the other telling me to visit a store. The store couldn't do it, so my bill continued. No one would help me. I was finally able to close the account but had to pay the bill of which I did not use their service. You call to get help, you get foreigners who you can barely understand and they don't know what they are doing or do not want to help you. Use caution!!!

I get 0-3 bars in my house and anywhere in the neighborhood. It takes 10-20 seconds to send a text message or will say couldn't send a message :( 😞. I tried bringing my phone to a T-Mobile store and have them reset and maybe helped a little bit but still have difficulty getting a good reception IN the house.

Recently, I decided to switch my home number that I had for over 30 years to one of my T-Mobile lines. Contacted the tmobile and I was told no problem, easy switch. I provided all the information and was told it will be done with in 4 hrs. Every week for a month, tmobile contacted me asking for the same account information. Now my home number was disconnected, the switch wasn't done. Basically, I lost the phone number I had for over 30 years. I have no words how upsetting that is. These people are like robots, they lie to your face.

They made promises of coverage that were deceptive. They urged us to update our equipment saying it would improve our reception… it did not. We now are stuck in a contract with phone payments while only getting one bar or an SOS signal at our home. They will not accept a return for the phones we have. VERY unhappy with this company!

We switched to T-Mobile from Verizon in 2024 and were promised LTE and 4G coverage for my iPhone XR. I spent the next seven months with little to no service at my house and zero service in places like downtown Ann Arbor, MI. I was told my phone was too old and needed 5G capability. I then upgraded to the newest iPhone 16 ProMax in December. Now I sit in my house and travel in Michigan and have a SOS half of the time, and barely one bar the rest of the time. I was told to use WiFi calling, so I turned that on, and still, little to no service. How do they get away with this?

I cancelled my service with T Mobile over a year ago. They kept billing me monthly for $70 and I went in to the store multiple times to resolve it. The store said they couldn't help me. I called in and the I didn't know my pin because I didn't use their service anymore. I finally filed a dispute with my credit card company. Now t mobile is trying to send me to collections for service I am not using and cancelled my service with all them. This is piss poor customer service at best.. or just stealing people's money who cancel with them. Stay clear of this company!

T-Mobile failed as a provider for their new Inseego WiFi router. They mailed me a router for a tryout for a month when tried to hook up for the first time it did not work called T-Mobile and they said the router is no good and the SIM card is not active not only that they also said the representative that set me up Labeled equipment as a new phone. Now I have to go to take out some time to go to this crazy post office to return something that I did not get to use waste of my time. They also said if I don’t mail it within the next couple of days then I will get charged. Scam and

If your a senior citizen run as fast as as you can away from these lying conmen. They will promise to pay off your phone if you switch to them. DON'T fall for it . Promised us we would have our payment to pay off our old phone’s in plenty of time before our monthly bill came due. It NEVER happened. We would visit the store and ask when they were going to pay off our phones and was just lied to. I believe that’s their way to just get you out of the store. When you call customer service you end up talking to some guy that knows about 3 paragraphs in English and just keeps repeating himself. And then just hangs up on you. T mobile in Freeport Illinois. Will stick it to you. We will be switching as soon as possible.

I’ve had ongoing issues with TMobile since they bought Sprint, with the most recent being charged a monthly device protection fee for a device that doesn’t exist, something I didn’t catch for nearly a year because my bill is on autopay. When I contacted them about the issue, they initially offered just a one-month credit. After escalating the matter, they increased the offer to a two-month credit, despite the fact that I had already paid nearly $170 in erroneous charges.

I was told several years ago that I was to receive a free phone, iPad, and watch, which I did not need because I already had those and I told them so, but free with signing with them. More than a couple years later, after getting my paperless bills ever since signing up and did not know how to access them, I was finally able to see and I see that I have been paying for all the "free devices" for years. Not only that, I was paying for a watch connection and have not received that for the two and a half years I have been paying for it. I called customer service and they credited me $85, which of course did not cover the free stuff I have been paying for for years. What a rip off!!!! If you want a honest company, this is not it! Keep looking!

I use to be T-Mobile’s biggest cheerleader and now they're a big joke!! I wouldn’t refer them to my worst enemy. Customer service has went downhill and they don’t work with you if you’re struggling. They don’t give you any options whatsoever. I will be getting a new carrier soon. If I can give them zero stars I definitely would! Good Luck!!

T-Mobile store 5800 west new york nj location and was assisted by a gentleman by the name of Ivan. Ivan helped me obtain a new SIM card and order a phone replacement instantly. The phone arrived within 2 days and I am happy to say that Ivan understood my situation and helped me immediately and for that I am grateful and very appreciative. I considered transferring phone carriers from the frustration, but changed my mind with the level of service that was provided to me giving me patience to wait.

In 65 years, I have never dealt with such a bizarre company. Today my phone detailed it could not connect to the network. I contacted Customer Service at T-Mobile but was told I needed to go to a store. I went to the Claremont NH store who called Customer Service. They detailed the number was permanently disconnected due to excessive roaming charges. I have never missed a bill and pay a set monthly bill that has not changed. They confirmed the account was not in arrears.

T-Mobile insurance is just money exploitation for their own gain. The refurbished phone that we paid for battery was already weak. When I took it to their center, it was there is nothing we can do about it. The guy said take it to someone that can repair it for you. I asked him about the purpose of paying insurance when you can't fix a problem. I hate them exploiting customers.

T-Mobile does not give you what they said about getting my rebates. I had to call them all the time, and they never reached out to me. After two months, I finally received two of the three rebates. However, I was told I could not receive my rebate on one of my phones. I was never told about not getting the rebate. Now they say you cannot combine the keep and switch, and a rebate of $200.00 per line. I am so mad they do not do what they say. Considering going back to my last carrier I was with for 26 years. False advertising. T-Mobile SUCKS!!!!

Do not switch to T-Mobile. Worst customer service ever. I have been with them for over 20 years. Never have I been so angry with a company before. You can not even get a number for any office in here in America. Not even stores have a number to call. Ridiculous. Long story short- I sent my phone for a replacement phone back in March, 19 and it was received March 24th at 2:07 pm in Texas. They are are claiming they do not have it and I now have to pay $1,095.11. I have spent hours upon hours with customer service "supervisors."

I received a text from Metro by T-Mobile. The text reads: "We've got a FREE phone upgrade for you! Simply drop into your local Metro store to claim yours." (Ask about flex deals). IT'S NOT FREE. The cheapest free phone includes a $63 service charge

I ported my number out, and left in GOOD standing, owning my phone. I went to a cheaper provider. Now this might sound dumb, but they billed me 0.17.. Yes, seventeen cents was my final bill. To pay that, they made me pay at least $5.00 because they couldn't take less. If you're on a fixed income, $5.00 can mean a lot (I wondered what would happen if I didn't pay the seventeen cents? Would it end up on my credit?). Just be aware before you buy.

T-Mobile should rebrand Customer Service as Customer Harassment. Even as a 27+year loyal customer to Sprint/T-Mobile, it seems that getting decent customer service even for the most basic purposes at T-Mobile is no longer realistic. I had to have a phone unlocked for my elderly, almost blind and partially deaf father, and so drove to their center at Boston’s SouthBay shopping center.

When I called today, June 17th, to cancel my service due to financial difficulties, I was disconnected and had to call back. The next representative informed me that my billing cycle ends on the 24th, which is when the cancellation will take effect. He also attempted to persuade me to keep my service since I've been a customer for nearly 10 years. He proposed a lower plan, but I reiterated that I cannot afford to pay. I was confused because I had forgotten that my billing cycle ends on the 24th and mistakenly thought that the waiver of my bill last month applied to this month. It felt like he was comparing our hardships without knowing my situation, and when I requested to speak with a supervisor, I was told that the supervisor would convey the same message, so I insisted on hearing it myself.

T-Mobile is the WORST! They have the worst phone insurance. First THEY make the mistake and then they don’t want to fix it and have no responsibility whatsoever. Don’t get insurance with T-Mobile they won’t help you when you have a problem. Apple is so much better.

After I left this carrier on 4/16, they billed me for 141.46 in June. They told me that when my number was ported that I should have been told about the expectations. I was with this carrier for 4 years and this is how they treat you. DO NOT DEAL WITH T-MOBILE, it will be a mistake. Oh, and you will pay for their mistake...

I had three really bad customer service experiences with three different T-Mobile employees on 6/16/25 over the phone. I was seeking to switch my phone number to a different service provider and also wanted to confirm that my account had been shut down and I would not be billed further. They refused to do so. They wasted 90 minutes of my time, accomplished nothing. A word to the wise: think twice, then think again, before you give T-Mobile your business. You can do far better and certainly far less expensive. I gave them my business for far too many years.

Updated on 07/06/2025: Was told I would recieve a refund because I cancelled in May. They then billed me for the entire month that I had AT&T. Today I get 9.00 taken out of my account. If the company needs money so bad they steal it that is a shame. I would not refer this company at all. When Sprint was bought by T-Mobile the customer service went to the dogs. DO NOT GIVE THIS COMPANY ACCESS TO YOUR BANKING ACCOUNT. YOU WILL REGRET IT....

The customer service was terrible. After placing an order online, my card was charged but they couldn't locate my order. I spent over an hour and a half on the phone without any help, and then I was transferred to someone who was clueless about the situation. I would never recommend them to anyone. Additionally, during my lengthy call, I encountered multiple automated messages that directed me through various menus, only to end up at a dead end with no real assistance. Each representative I spoke with seemed increasingly unprepared and unaware of how to resolve my issue. When I finally was transferred to a higher level of support, the person on the other end simply repeated the same steps I had already gone through, which left me feeling even more frustrated.

Coverage in NYC is okay. We have a business plan from Sprint for 12 years, them T-Mobile bought it. We have had to call T-Mobile for 4 events of changing phones in the last 6 years. Every time that we called, the authentication process was cumbersome and bureaucratic. They authenticated me as an admin user but insisted on me providing the taxpayer number which only my boss has. Then they want some long pin that was provided when the account was set up. We did not set up with T-Mobile, Sprint got bought so we don't have this code. And besides, if you only call customer service every 3 years, where would you keep this code? Why doesn't a bank or credit card company need this? Unbelievable frustrating. Will switch to a company that is ran by real humans.

One of the main reasons I chose T-Mobile was for the free 5 gb high speed data in foreign countries which I have used many times. I am Portugal and it is HORRIBLE!! I tried to pay for entrance tix and I received the secret code text the next day. Had to have a friend buy tix. I then read that you get the 5 gb now, but any data over internet is throttled back to 2G. Seriously. I could die waiting for anything. Time to switch!!

Judy G. in Customer Service was the best representative I have ever talked to. T-Mobile is always nice, but she went above and beyond, I think and was extremely helpful and knowledgeable. Give this girl a raise. Phenomenal customer service is hard to find. I am in the field myself, so I know what great service is and she knocked it out of the park with a AAAAAAA++++++.

Wish I had found this before I switch. Worst cell carrier out there! They did nothing they promised and it's impossible to get them to change anything after you get set up. I have spent countless hours on the phone with this company and no one seems to be able to help. They say they will and then nothing ever changes. Please do not switch to them!

If you could leave a minus star review I would give it. I used T-Mobile for years and they are fine unless you have any problem regarding a bill, I have struggled for months to pay off a phone that I cancelled the service on. Every time I called I owed I different amount, 4 months it took to rectify, 3 calls and a 1 hour drive to a T-Mobile center. They are the worst.

HORRIBLE EXPERIENCE!!!! Used T-Mobile for more than a year. However, when I moved to another borough the signal was too bad, I called the main center they over and ever and they didn’t do anything to solve it despite of saying that they will. After trying and trying I got enough and I asked for a refund. They told me that to get a refund they have to cancel my line which they did. But once they did that it was impossible to get a refund. Every time I tried to reach them a person from Africa pick up the phone.

T-mobile promised never to raise my rates on Magenta 55. And they did anyway. Not happy!! Looking for honesty and loyalty again. Hope I can find. That's why I went to t-mobile initially. Thought they were different from big cable. They are just the same.

In store help is just plain old poor. Had a broken phone. Could not remember whether I had insurance or not. Was told that I did by a lady in the store But as it turned out I did not. I Don't think she checked. She just lied to get me out of her hair. Wanted to upgrade to a Galaxy s24 Plus no inventory. They are just pushing s25s. And I know there is very little value in going up to an s25.. So I will just reevaluate. Kind of lost my loyalty though.

Before switching to T-Mobile from Verizon I took time looking at the maps on their web site, to make sure we would have service in all locations we were interested in. According to the maps, we should be able to get good sygnal in all places. When later I visited one of these places (my daughter's house in a Minneapolis suburb), which was supposed to have 5G, I found that there is 1 or 2 bars of some "satellite" at best, and no reception at all a few houses down the street (shown as 4G LTE). A local T-Mobile rep reset my phone and assured me that after that I'd get good reception - but of course I still do not. Treating me as an old fool (resetting my phone) just added insult to injury.

We had a terrible experience with the T-Mobile in store representative. He was not helpful at all and never moved from behind the counter to assist in picking out a new phone. He was very unfriendly and cold. After over 20 years as a customer, the next time we need new phones, we will be going to another cellphone service provider.

We just cancelled T-Mobile after 3 months of service and we also tried them about 5 years ago... Both times it was difficult to get service on our phones at our home on a hill in Metro Atlanta. It didn't matter where we were, if we were able to make a call, most of them dropped. They upgraded their system and offered a bargain plan for seniors 55+. After spending an hour and half at a T-Mobile store to get setup, they goofed up and put us on a more expensive plan even though we "verified" at the store we were on the senior 55+ plan. There was no improvement... Service actually got worse. My wife's phone showed messages "delivered", yet I never received them. She could not log into her bank account because T-Mobile repeatedly failed to deliver the bank's login code for their 2-factor authentication. I cancelled our service 10 days before the next billing period.

Over a year ago now I was in the market to switch cell carriers. I had a single line with T-mobile as well as home internet. The service was decent for the year or two that I had them. They weren’t my main Carrier and was looking to make them my main carrier but the difficulty dealing with an overseas customer service was more than I could handle. They actually laughed at me and giggled in the back ground. In the end I just had enough and cancelled all my business with instead of adding service. Verizon was happy to have me and no complaints. Do better T-mobile. Probably 1 of many customers they have lost.

I would not use this service because T-Mobile’s self-accountability for employee errors are bad and the ability to communicate with higher-level managers within the customer service departments is terrible. I transferred to T-Mobile to try and get better cell reception and after six days of trying, I could not get connected at home nor did the service representative ask the correct question about my equipment. I transferred the cell number I was keeping back to my previous provider and asked that my account be closed completely and numbers and services.

He said, thinking about getting T-Mobile, why don't you wait till they replace Mike Seavert, he is not the CEO that T-Mobile wants. They're already talking about replacing him because he has no idea how to run a business. I've had T-Mobile for a while now and I'm trying to get a phone from them. From the first day I signed up, they never gave me a phone. They want to sell me a flip phone for $100, you know what I pay - $69 a month for service. They could go to hell. I'll find a better carrier, there's plenty of them out there. T-Mobile has gone to hell, folks, gone to hell, take heed, you will be sorry if you sign up with T-Mobile. I guarantee it, every time I need to use my phone, it's dead, it's irritating as hell when I can't use my phone.

Absolutely lied about how much they would charge. Trying to close this account is very difficult. Absolutely a b s nightmare. I don't recommend using their trackers at all. Best to shop other methods for tracking.... Disorganized billing system. Overcharged....

I recently had my phone stolen. I tried to contact T-Mobile online and could never get past the prompts since much of the requested ID verification is stored in my stolen device and it's not committed to memory. After much difficulty I finally spoke to a live agent. Again, information was asked that I didn't readily have available. I was informed that to replace my phone I'd have to go to the nearest T-Mobile store, have them scan my ID, and then have them call customer service to complete the transaction. I understand the need for security measures nowadays but it shouldn't be this difficult for the customer to replace a phone that's been stolen. At a time when people have to try to remember countless ID numbers and passwords there should be a more convenient, realistic method of verification. The victim of the crime should not have to do the majority of the legwork.

T-MOBILE'S SERVICE IS UNBELIEVABLY BAD! After 25 years as an AT&T wireless customer, I switched to Comcast Xfinity; for the past 19 months, I have been stuck with what is the worst, most unethical, and terrible wireless connection that I have ever experienced. Keep in mind that I have been using mobile phones since their creation.

Don’t use them for serve. My husband and I had their phone service and internet. After a couple of months they started dropping our internet so much that we purchased a dvd player just to watch tv. We switched to a different service one week into the new month and they expected us to pay for a full month. And when we refused they sent it to collections. Biggest mistake we ever made using T-mobile.

This place is such a ripoff. They stole my money I had to file fraud with my bank. They double charged me and said I would get my money back. They lied. So not worth the lies and service. I made the mistake of leaving Cricket where I paid 60 dollars a month to 600 dollars a month for this junk. Some ** named Sheramae ** said she would make it right but again total fraud. Run from T-Mobile. Not worth the money. Thieves.

A T-Mobile store employee accidentally opened a business account in my name when I opted for a 2 week free trial of service coverage using my own phone. A few days after beginning the trial I received a bill for $96 for the first month of the unauthorized account. I was shocked! I had not authorized the opening of any account with T-Mobile. When I returned to the store an employee called THEIR OWN internal customer service to explain their mistake and their agent refused to correct it! I am now told their mistake will self correct at the end of the billing cycle. And I will then have to wait 90 days to open the account that I wanted! NEVER AGAIN!

Can we eliminate that suspend button on everyone's my T-Mobile accounts please… it's a scammers wet dream… please it'll be for the greater good of the universe and it'll create a better world and environment for everyone.

My family and I have been with T-Mobile for just a month, and our experience has been fraught with difficulties. Firstly, the home Internet service has been incredibly disappointing; the signal barely reaches our devices, and the promised access point functionality is nonexistent. It took a grueling month just to establish a connection, which was far more complicated than we anticipated.

Worst experience with T Mobile providing false information over the phone and this is third account from my home coming out of t mobile two mobiles and home internet right now. Initially told me that home wifi was suspended for three months and now charged it and told me that previous customer service agent didn't provided a proper response or misguided me, that's what the response and even the second customer service agent changed the info after 10 mins of talk and admitted provided false information. I don't know what kind of service is this. Even after I got official mail from T mobile. Usually never provide reviews but don't know what to say about this service. There is no stars option like zero. I might have given 0 stars.

Talked to them today by phone and they were very rude. I even asked to talk to someone who was higher up to resolve my problem. She was just as rude. The best solution they gave me was to go back to the store where I got the phone. They also said I could return the phone for a refund but they didn't tell me that they would have to pay for a restocking fee. If I could rate T-Mobile less than 0 I would. Currently the online reviews are at 1.3 out of 5. I should have checked the reviews before I ended up with t-moible.

Their internet is awful. Constantly called over the issues for the problems and they just make it worse than it already is. I will never recommend their internet to anyone I know. It's a waste of time and money for the issues they dont even know how to resolve!

I looked at the coverage map for where I live and it says I have coverage. I have a newer phone and my signal bars fluctuate and I get 4G LTE, 5G and 6 and on wifi, yet my phone keeps going into Emergency Calls Only mode, searching, or varying T-Mobile service. Even when I have T-Mobile service, texting and calls don't work. I can scroll on social media all day long without issues but trying to make or receive calls or texts, the phone is useless. Even when I go to other places, cities, downtown, I don't have good signal. Customer service has just told me to reset my phone, put it on airplane mode, reset wifi and none of it works. I'm carrying and paying for a rectangle just to scroll on social media. T-Mobile will be dropped just like my signal. Don't waste your time and money, it's not worth the stress and frustration.

I bought an Apple Pencil from them when I bought an iPad. They failed to tell me that the Apple Pencil was not compatible with it and since they had to ship the pencil to me, I didn’t know right away. But I did test out when it came in the mail and figured out it didn’t work for me. I took it to the store and they tried to tell me I couldn’t return it to the store even though I had returned an internet modem once and they took out back at the store. But anyways, I called in and they sent me a return label and I boxed it up and took it to the local Staples. I tracked it and it was received by T-Mobile so I waited until the next Bill and checked and it was still on my bill. They said check back next month…. Still there.

Worst experience with this carrier T-mobile, I do not recommend their services to anyone. Customer service, not the brightest individuals working there, can't resolved a simple refund payment credit issue. I purchased the Samsung galaxy z fold 6. I returned the phone because I was not satisfied with the product. I called customer service, and they provided a return label. They also stated as soon as they process the phone in the system, I will be receiving a credit of $123.50 back to the credit card. A month and half went by and no refund, I called many times, and they kept giving all types of excuses. I called the credit card company and disputed the charge. They got mad and decided to apply the $123.50 to my phone bill instead as an overdue charge, bringing my bill to a total of $330.70 for the month of June. I usually pay $207.20. Very unethical individuals. Corruption at its finest. I will not be paying the bill and will be ending their service.

T mobile is a bunch of liars and thieves. They overcharged me. Took money out of my account two weeks after I paid my bill. Then they told my bank I did it. They said they refunded the amount but there is no record of the transaction. Then they told me it's my bank's problem. So I filled another action of fraud. Then they tried to take another 135.00 out of my account by using my checking account information like it was check. But I was able to stop that. It is common practice they go into your checking account and take and change the money you owe. Worst cell phone. I am still waiting for them to return my money.

DON'T LET THEM SCAM YOU!!! They lied me and let me switch! My service was good for a week, then sucked! Then they took my phone and didn’t send my gift card to pay it off with previous provider as promised. I was lied to over and over! I was told my phone was free, that was a lie! T-Mobile is one big scam! The service is the worse I’ve ever had!

The text service is horrible and the pricing is even worse. If you confront them for their scam price they will be disrespectful and the tone will change instantly. They will pull up with any BS to convince you that other lines are expensive which AT&T and Verizon are offering much better deals for cheap price. I would prefer them over T Mobile.

I switched from T Mobile to a different carrier and was sent a bill for $1.87. I couldn't pay it in the store because they have a minimum payment amount of $5. I only owe you $1.87. Why should I pay you more than that. I tried to pay it online. Same BS. Was told if I use the automated phone system I could just pay the $1.87. Oh how convenient. That wasn't working. No choice but to pay them 4% for a $1.87 bill. Yes I know the $3.13 extra I paid isn't a whole lot of money... It's the principle behind it. How would they react if they owed me $1.87 and I said I am sorry I can only except $5. I will NEVER recommend them to anyone.

I have been with this company for over 20 years. Went and got a new phone. Forced acc on me which mind you they rip you off. Didn't need the power block. Tried to return it. Didn't want money back. Just credit to my account. Was told they couldn't do that. Amber at North Freeway and 1960 horrible customer service. Being with them that long couldn't give me $20. I will no longer be with this company.

I cancelled my service on May 10. On June 1, I received a bill for my watch and iPads. When they cancelled my phone lines, they never cancelled my other lines. When I called, they needed a PIN. I couldn’t recall my PIN so they required me to go in store to verify my identity. This caused a delay in being able to cancel. I asked them to backdate the cancellation and they couldn’t do that. I cannot access my account to change my autopay or anything else but they will continue charging me. Of course they didn’t ask me when I ported my lines if I wanted to cancel all my lines. They are deceitful. They are out to take as much money of yours as they possibly can. And their coverage is terrible. We never had cell service at our house - we had to use WiFi calling.

I've had T-Mobile for 10 years and I am shocked how they treated me. My phone that I had just got for 250.00 was hacked. I came into the office and they did a factory reset and added everything back on my phone. Within 48 hours I had been violated again and T-Mobile had nothing to say except buy another new phone. It makes me wonder what they are up to. Well I decided to go with another company and start new. Having your stuff hacked twice and losing everything twice is very disturbing.

T mobile is charging me 12.50 a month for a phone I sent them. They've acknowledged that I sent it but they still keep charging me. Their customer service is terrible. I'm ready to cut my losses and switch to another provider.

It started with a friends and family rate from Sprint in 2012 - rate guaranteed FOR LIFE - no exceptions. When T-Mobile bought Sprint, they obviously inherited my contract, but started treating me like an outcast almost immediately - one person at a T-Mobile store in 2022 literally told me I had to switch plans, or I'd lose service - an obvious lie that I called them out on, and I continued with my plan, no problems for another 3 years. Then, just a few months ago, T-Mobile broke contract. I got a text saying they were raising my rate. I called customer service, informing them of my lifetime rate guarantee, but they refused to acknowledge it, and hung up in me.

I switch from one network to your network and paying more and the service couldn't be worse! Where do you get these technicians from? I am on the phone working alongside one for over half an hour and still couldn't resolve the problem! I am an old lady and he is asking me to look or lift a 60 inch to reset it. I was watching t.v and had a power cut so I got the message "not connected". He could not fix the problem. I got frustrated and hang up. I will be taking my business elsewhere.

T-Mobile has been getting worse over the years, trying to raise prices on grandfathered in plans, since Samsung screwed up the S22 Plus with the update tmobile offers to replace my phone since I am paying a butt load for the protection plan but they still want to charge me to replace it.. Wtf is the point of the plan.

I’ve never had such a consistently frustrating experience with customer service as I have with T-Mobile. Every time I call, the wait time is anywhere from 30 minutes to over an hour. When I finally reach a representative, the communication is incredibly difficult—there's often a heavy accent, and I find myself repeating the reason for my call multiple times with little to no resolution.

I called T-Mobile customer service to resolve a a very small issue. I bought a prepaid card for my phone. I scratched off the area to reveal the activation code. One of the numbers became unreadable. I called cs at TM and they refused to assist me. I told cs I could send the receipt for proof of purchase. The declined to assist me.

2nd call was Wednesday to close out my account. Spent another hour and was told the account will be closed.

I recently purchased a phone from Walmart. I explain to the gentlemen I DIDN'T want a plan over $40 because I'm on a fix income and I can't afford it. I received first bill two days later from T-Mobile $59. WOW REALLY. Nobody listened to me, they put me in something I KNOW AS A SENIOR ON A FIX INCOME I can't afford. THEY'LL SEE and when I started this journey I was paying $32 Page Plus sorry I left. This phone has no data all day, tired of calling.

Scammers, went into my account and turned off device protection on purpose so they wouldn't have to cover my cracked screen and been paying for the insurance for over a year and they can't help me bc they recently took it off without my knowledge. Also double charging my account up to 400 a month. Insanity AND I'm military on a veteran account. All they care about is being trickster and robbing you blind.

Awful, just awful. When I first signed up, I was told there would not be an increase to my rate and actually have that in my contract. My rate has gone up twice. Now I dropped my protection plan on a three year-old phone and I continually receive harassing notices from T-Mobile That my protection plan has been canceled. This is number 25 in three days. T-Mobile: Protection360 has been removed from line ** effective 06/03/2025. If you did not authorize this, please call 611 or go to t-mo.co/Contact.

After canceling my T-Mobile service after years of unfulfilled promises and POOR COVERAGE on May 14, 2025, I was informed they, T-Mobile will be sending me a cancelation package. What I retrieved out of the mail was a threatening letter asking for $35 as my bill was late (not due until May 25th) and they had not sent me the balance due!!! I will NEVER DO BUSINESS with T-Mobile or any carrier that utilizes their network EVER again. KMA T-MOBILE.

T-Mobile thinks that they have the right to decide to delete your voice messages, when you do not want your voice messages deleted. You can save a voice message and T-Mobile will still go in and delete it. I have been trying for a year to get my voicemail box to fill up so these certain scammers can quit harassing me. But T-Mobile thinks that they know better than I know about what I need and they continually delete the voice messages and enable these people to continue to harass me. I have saved the messages and T-Mobile still goes in and delete the messages. As soon as my work slows down, I’m going to get rid of T-Mobile because they suck. They do not have the right to decide that they can delete my voicemail. I have no idea whoever came up with that, but it is so annoying and it has made me really hate that company.

T-Mobile is AWFUL....20 dollar late fees,10 dollar support fees ...If you buy a phone they make the payments small only to contract you for years...And YOU CAN NOT GET ANOTHER SERVICE WITHOUT THEIR RELEASE.....RUN, RUN, RUN FROM T-Mobile...It feels like a prison sentence.

Horrible service. How many times can I say it. HORRIBLE, HORRIBLE, HORRIBLE. Wasted time with them. 5 calls with an average of an hour or more. Never could get the internet service sign up accomplished. Had to go to the actual store because "customer care" doesn't care. BEWARE!

I was linked to another device. As soon as I came in they said, "We'll be right with you". Very nice guys. Then when it was my turn they unlinked it fast. Awesome customer service. Very respectful. The guys helped me fix my phone. I left very happy!!!

Cyanna and Jaelynn were exceptionally helpful at the T-Mobile store in Lewiston, ID. They helped me get new phone and my current phone transferred over from Verizon. My last 3 years with Verizon were very poor As we were traveling and had problems they did not help with. They tried charging us for international travel when they had verification we were in the U.S. I am hopeful T-Mobile will work out better.

T-Mobile supposedly transferred my old phone with my videos and memories of my mom that has not recently deceased and they did not and I lost everything, all my videos, my voicemails. Everything that I told them was very important to me and they did nothing. They lost it all and all they told me was, "We're sorry that our employee did that for you to you."

Horrendous services handled by offshore call centers who cannot completely facilitate customer needs due to language barriers. Also dishonest billing and promotion offers. Time to switch back to Verizon. The cell phone service and reception is often trash as well.

I have myself and family on their plan. Phones do not work right, calls drop even if in bigger town or city. We are so disappointed with service. Have been to the store so many time just to be told to go to another store. Would not recommend to anyone.

Puerto Rico Customers. I am disappointed with the cancellation service for my mother, who is an adult care and no longer has her cell phone. Processes are processes, but we're not talking about a mortgage; we're talking about a cell phone, which should be flexible for older adults to cancel. Evidence was sent that she has mental disorder, along with photo and signature identification of her daughter and son, and that she is in adult care. They indicate that a legal power of attorney must be provided to carry this out, that evidence of her being in adult care, and even proof of Social Security that she has a legal representative, is not sufficient. Sometimes a legal power of attorney is requested to handle multiple situations for a person, but when it comes to the natural aging process, the power of attorney is requested because it is needed for a large-scale process.

Horrible customer service. I called in for business. Selected the option for a call back. When I got the call back, 2 times it was from someone not from the business section even though it said I was in the business section! When I called a third time, the rep said they would connect me directly. I was on hold for over 35 minutes. Total time, over 2 hours!

Had Metro PC and it was fine. When T-Mobile bought em out the trouble started. I pay $40.00 a month for unlimited data. Problem the high speed data runs out around around the 20th and the speed drops next to nothing. Top up for $5.00 for more high speed and they take your money but don't increase the speed. This occurs most of the time. Called customer service, they're polite but ineffective. Last time I topped up they took the payment and shut my service off completely, I was current on payments and my due date was a week away. I've had enough.

I was charged 3 months for service I was unable to use during to not being able to create an account. Found out that this could have been due to T-Mobile creating an "internet phone number" for me without my knowledge which I learned after months of confusion. My confirmation codes were not coming to me, but to this fake phone number. The customer service agent offered to get this corrected so I could use their service. They already got 3 months of payment from me for nothing, so I declined. I don't know what kind of scam they are running but I don't recommend them and would never go back.

Please steer clear. This is my second time catching them overcharging me for months! This must stop! Why charge me restoration fees for months when my cell was never disconnected. So I’ve been messaging all morning while I'm trying to work and then the final manager adjusted the bill and wiped the chat clean. Glad I screenshot everything.

Terrible customer service service! Terrible billing practices! Customer service gaslights its customers! When speaking with customer service, their information that they give you is contradicted by themselves. I had a billing issue where I had closed my account and over a month later I was still charged a fee for service. I called. I asked him when the money would be put back into my account. I told 24 to 48 hours. And then they contradicted and said three business days. I asked him which one it would be. They replied was it was up to my bank, which is total nonsense and incorrect. I canceled the service in April and they charged me partial month, which I had no issue with. I paid that then they turned around and charged me for another service that I didn’t even have so I was on the phone with them for over an hour.

Two months ago I bought two new iPhone 16 Pro Max phones and traded in two iPhone 11 pros at T-mobile, one of the two phones you cannot make outgoing calls without them being garbled so Apple sent me a brand new iPhone 16 Pro Max and it does the same exact thing which tells me it’s a T-mobile issue. After approximately 50 phone calls to T-mobile, I’m not kidding, and today I took a screenshot of when I called customer service again to try to get resolution and I was on hold for over an hour, which is ridiculous. 99% of the time when you phone in you get shipped overseas to customer service where if you’re lucky, you can understand what they’re saying and generally cannot.

They were taking more money from $700 for service I never used and had to called them 8 time to down to $210 for one cellphone line and my tablet with limited gigabytes and had to called 2 time and every time I had to go through 3 people just to get my release from T-Mobile and I just got them connected to AT&T both for $75 dls plus taxes. I can’t believe after been with T-Mobile for 9 years they did me dirty for the last 2 years.

I live 5 miles outside Virginia MN. Was promised to have service. I've been in the T-Mobile store multiple times. Called over 20 times, with same response, "You have poor to no service in your location, you should switch providers. But you have to pay for your new phones." If I was told in the beginning that we have no service in your location we wouldn't have been stuck with these phones. I feel as a company they take your money and lie to you. They should be responsible for the cost of the phones,, the customers don't know where they live have service. We are just lied to that we do.

I switched from ATT to T-Mobile and have had the worse experience. I have not received the full promotions, was quoted wrong info on my plans and they took my tradein phones with no way to get them back or I would just cancel. I had 2 people try and change my initial plan (to get another sale) and all this has been since May 1st. I've had 5 one hour and 30min+ calls. This is INSANE.

The worst deceiving phone company I've dealt with other than Att. Went to T-Mobile store bought 3 phones for business. Paid for phones, signed paperwork and left. About 1 year later they dropped our automatic monthly payment stopped, Not on our end. They started charging us extra and wanted to disconnect us for more money of service. Then they said we had a cut our plan off which they did. Then they said we owed them over $800.00 after all of their doing. Who stops automatic payments??? They did so they could charge us for phones and equipment saying we did early disconnect. Will Never use t-mobile ever. I recommend not letting them swindle you.

I can't even rate them one star. Actually it probably minus about 4 or 5 stars. I have had nothing but trouble ever since I got with this company. My bill was supposed to be 126 a month plus tax with auto pay. I have not gotten one bill yet for $126. I gave the information to go on auto pay that did not happen but I'm still trying to figure out how at 126 bill got to be nearly 200. I argue with these people every month. I set up a payment plan to pay my bill and they still suspending my service on my phone but not my daughter's. This is the absolutely worst company I have had. I thought Straight Talk was bad but damn T-Mobile got them beat. T-Mobile is awful.

Absolutely abysmal service at all times. I had Sprint before the merged. Never had a problem. As SOON as I switched to T-Mobile, I no longer got a data connection at my own HOUSE. Even when I could get a connection, it was insanely spotty. Sitting down with my phone on my desk, no connection, but if I put my phone on a shelf above my desk, suddenly my data worked. On top of that, even with that solution it would randomly cut out. When watching a show on my computer using the hotspot on my phone, I could watch 3 episodes with no problem, and then it would just suddenly cut off for no reason and not work for the rest of the day. I get better connection hundreds of miles from my home than in it.

My bill had been getting higher with no changes to my service. When I inquired about the recent $10 raise I was told it was for rising costs. I advise that you carefully read your contract before signing. Very carefully.

Frequent dropped calls, slow internet, all around poor quality customer service. Continued billing me long after I dropped them for another cell company - ZERO stars rating from just another disgruntled EX-customer.

Had 6 lines, took 3 away and they tripled my bill for 3 months. After I realized they told me there was nothing they can do because I already paid it and they can’t give me a credit!! They are total crooks!!!

Amanda was the best to help me upgrade my phones and change one of my number. Thanks so much and she had the best attitude and a great sense of humor. Come and get the best service you could ask from at this location!

The Billing is the worst, The store hopes new customers by stating wrong charge amount. and bill over charge. I bought "HOT-SPOT" internet equipment on 4/30/25, but they told me the charges will be $55.00. But I received a bill on 4/15/25 for $75.00. When I went to the store, they denied stating that the charges will be $75.00. Now on 4/21/25 they disconnected and stated that I have to pay $750..00 + $23.00+ activation. I did not use their service for not even One month. What a rip off company T-Mobile. Several times I tried to pay on line, but failed; I called the store they want me to go to the store. I am 60 miles away. I called customer service, the PIN Number they gave is not working. What a confusion and chaos T-Mobile.

I paid my phone off and my contract expired., I started month to month and later moved to an area with bad reception. My bill was automatically deducted from my checking., so I paid my last bill and made sure there wasn’t any overlap. They ported my phone to Verizon at the Verizon store. I no longer owed them a payment and I stopped the automatic payment with my check account. After several months I received a bill and I disregarded it because I didn’t owe any money to them. Then after about a year and a half later I received a letter from a collection company saying I owe T-Mobile $119.00 — How do you continue to charge people after you port the phone to another carrier?? Then the foreign customer service representatives won’t help you resolve this issue and so it’s permanently on my 700 credit report because they refuse to take this off my credit report!!

T-Mobile is a fraud. Sales person told me I will have 100Gb for $60 a month and 20 days for free trial. I signed up. It turned out it is $70 a month, 15 days for free trial. After I used T-mobile internet services for checking emails for 12 days, 80 GB is used up 80%. I can't believe it and called T-Mobile customer services, they told me it is normal to use up that much data just for emails. I need to buy more data or internet will slow down. On day 15, I used up 100 GB and 100% of data. I can't even open the email. I cancelled it. They give me an option for unlimited usage for $145. I said No. Verizon only charge $89 per month and much faster. Run from T-Mobile. Their service is really bad. They don't care about you. Run away

Never mail in a trade in, they never receive those. When you finally chat with a representative, they will tell you (if you are lucky), "Oh we received that last night." T-Mobile cannot tell the truth about anything. Protect yourself and take trade in into store.

Horrible connection. The worst service. It used to be good but now it’s horrible. I never recommend you to use this company. I will definitely change this company. Bad internet bad connection. Sorry but I am really disappointed from this company. They charge you high but don't provide you good service.

Updated on 06/11/2025: This is a follow-up to my previous review, and I feel it’s necessary to express my frustration more assertively. It has now been over a month, and T-Mobile has still refused to uphold the price that was promised to me when I opened my account. It’s unacceptable that no one in their company seems capable of resolving this issue. Instead of honoring the quoted price, they continue to resort to bullying tactics, misleading information, and excessive fees that have no relevance to my original agreement. T-Mobile should be ashamed of how they treat their customers. It is imperative that action be taken to address these ongoing issues, as it’s clear that they have gotten away with similar practices over 25,000 times. When will this end?

Worst customer service ever. The agents will be nice to you, but they will never truly resolve your issues. You will be directed to Apple while the TMobile agent will say it’s not a TMobile issue. Then Apple will tell you it’s not an Apple issue and you need to talk to TMobile. I pay for 5G service and I never get it. Tech support says everything is fine. (No towers are down etc. I live in Houston where there is plenty of towers.)

Deep disappointment and frustration with the ongoing experience I’ve had with T-Mobile. When I first signed up for their service, I was given an estimated billing amount that seemed fair and reasonable. However, what followed was nothing short of a nightmare. Month after month, the bill I received was consistently incorrect. Not once or twice—but every single time. And every month, I had to waste my time calling customer service team to get the issue addressed. Each time, I was assured the issue would be fixed, a refund or adjustment was processed, and yet the cycle repeated itself like clockwork the following month.

Till now I have had no issues with T-Mobile which is why I am so disappointed! I went in to add a line and upgrade my iPhone 12. I was told by one female rep to file a claim on my phone prior to upgrading to get a better deal on my trade in. I left contemplating what I wanted to do and came back to the Addison TX location on beltline the next day. During this visit I was told I did not need to trade in my phone because I could get the 16 for free so I agreed. Rep stated my bill would only go to 168 for both lines. Well, that was the second lie as when I looked at the app a week later it said I owed almost 300.

I have been a customer for about 17 years with this company. Anytime I set up a payment arrangement it is never an issue. I went online to purchase some AirPods and my bill is due yesterday which I couldn’t order them on my day. The bill was due. So one day later I get the same message. I call and talk with a gentleman and his supervisor, and they attempted for me to pay for the AirPods and then turn around and credit my account. Keep in mind most bills have a grace period and being in a customer for as long as I have been one day should not be an issue. I am not going to purchase an item. Have a credit my bill and essentially get it for free when there’s a zero dollar down and a monthly charge. They would do nothing to accommodate me at all for this purchase. I find that completely ridiculous and uncalled for. I’m disgusted with a one day difference for a purchase. I have purchased many phones from this company for the past 15 years.

TMOBILE is the worst company ever. Very bad customer service. 6 hours on and off on the phone with them, I had a terrible experience. Thief, all what they want is your money, I would not recommend this company to anyone.

I am a disabled person with no vehicle. I have T-Mobile phone, internet, and other services. The modem for the internet went out less than a year after I got it due to a poor design. T-Mobile replaced it, but I had to pay $80 out of pocket to return the defective one. T-Mobile’s solution- “can you ask a neighbor to take you?” That’s the kind of crap you will deal with. Their promos say devices on them which is a complete lie. You will be making monthly payments on the devices. Once I placed an order and saw they lied to me, I called within minutes and they refused to cancel the order because it hadn’t shipped yet. Fraud. Avoid this company. They will deceive and flat out lie to you. You will be out of pocket if something is there fault. Two cups and a string would give you better peace of mind over this deceptive company. If they treat a disabled person this way, how do you think will treat you?

So I tried to order the iPhone 16 Pro Max online. My order came out to $99. I added accessories. It came out to $107. I couldn’t finish my order. I spoke to an agent and told them I didn’t understand what I was doing wrong. They told me that there is a $35 waiving promotion of do it online. I was like, cool. I still couldn’t. They asked if I would like for them to help me with my order. I was like, ok. Ty. So when it was all done the total was $145. I was thinking that was taxes. After I paid, they sent, they emailed me my receipt. I took a look at it and saw that they charged me $35 because I said yes to the agent helping me. I was like, "Are you serious." The agent didn’t mention anything about the $35 promotion being taken away. Instead, their courtesy was to scam me out of the $35 waiving promotion. They tried making it up to me by using the $35 to towards whatever.

They automatically connected my account with the starlink beta program, after I explicitly told them I did not want to support a Nazi (Elon Musk). They need to end their partnership with the white supremacist.

Been with T-Mobile since it was VoiceStream, 20 years +. Never had to call 'em everything worked ok. My daughter decided to get rid of her Apple Watch. Canceled the service. It was 12 bucks a month. Expected my bill to be $12 bucks less. It went up $10. When I called they said the service was cancelled and that that modified my bill to a different plan. That was more expensive and I could not go back. Not sure how getting rid of a service or service changes my plan. Started looking for a new one. Sad.

The worst company! I've been with Tmobile for 20+ years, but what happened with them in last couple of years is a shame. I was thinking about switching to a different company but Tmobile promised and gave us a promotion for FREE IPHONE and my Galaxy was FREE as well if I opened a new line. Well, after signing a contract at the Tmobile store, month later I got the bill and it turns out that FREE IS NOT SO FREE and I'm paying whole amount for both phones!!!! Please please stay away from Tmobile!!!! They are not the same company like 10 years ago! They are liars and thieves!!

Been a customer for 15 years & I will be switching to another carrier. T-mobile offered me a promotion for 2 free iPhone 16s with trade in of my 2 iPhone 12s in good condition. I agreed with this and signed a contract. Then, someone from customer service in India documented that I “declined” to trade in the phones and wanted to pay full price with no promotion. I DID NOT agree to this they messed up. They cannot produce the contract that I signed and are not honoring the contract that I signed. They told me because I was switching from prepaid to postpaid plan that because I paid for one month prepaid already so that I wouldn’t lose my money because they couldn’t refund it, that I need to wait 4 weeks from receiving my phone and then switch plans. So they told me to keep using my iPhone 12 & trade it in later so that I could have phone service until the end of my prepaid billing cycle and then switch over.

I have had 2 very disappointed contacts with customer service this year with TMobile. The first one was with their cable. The Manager at a store talked me into getting a tower for cable at a low monthly rate. I signed up took it home only to find out it didn't work in my area, Southgate so I took it back same day. Couple weeks later I get a bill saying I didn't cancel service. I returned the tower same day had receipt but still charged service. The Manager stated he does not cancel service for cable at store and I was not told this at that time, a scam to get money is all it is.

I have never experienced a customer service that has lied to me twice not removing lines and over charging my account for three consecutive months. I’ll be paying what I owe and closing this account ASAP. If I could give zero stars I would.

The 5G is a scam. It doesn't work. After having an emergency with my daughter tonight and my phone not being able to reach her is all I needed to see to be done with this company. Nothing but lying thieves!!! STAY AWAY FROM T-MOBILE!!! AND THANKS FOR RUINING METROPCS.

Such a pain. I updated a payment method by phone and all my subsequent autopayments failed, including on my business account which billed to another card. T Mobile stopped the account and told me there was a fee to reinstate service - but no balance - which I declined to do. After repeated autopay failures and several calls to Tmobile, I gave up and cancelled my other accounts. Then I start to get calls from collections saying I owe them for service after the accounts were stopped. So not only do they not take responsibility for their payment processing issues, but they want to bill me for services not provided.

This company needs to be shut down, but sued for everything and everyone they have lied to and stolen money from in a manner of speaking, worse company I've ever had the unpleasantness of dealing with...

Guys please avoid T Mobile. They big time liars. When we switch from AT&T to T mobile they told as the phone we be on them that means free phone and our bill was 120 a month was good but after two months they raised the bill to close 300 a month. They said, "We didn’t approved for promotion." Do not believe them. They are all lie about service and promotion.

I begin T-Mobile services in 2010, at that time their service was limited in the Midwest. I have continued to be a T-Mobile customer since that time. But since 2023 I have had the customer service experience from hell! I have spoke to a customer service rep every month for the last 2 years! The problem has not been resolved. It was regarding a mid-level phone Moto G that was totally malfunctioning. This has been the worst customer service experience of my life! I will in the next few days switch services to Verizon. Because I cannot take T-Mobile any longer. Again this was over a very cheap phone that they are charging me for that was supposed to be a gift. I would never recommend a friend or relative to use T-Mobile services! Unfortunately they are not many providers to choose from LOL. I I will Port my number in the next week even if I have to pay more at Verizon.

The worst experience I have ever had was with T-Mobile. Employees will freely admit that they are trained to lie to customers to get the sale. The atmosphere at this company is so toxic most employees leave after a few months. That leaves the customer holding the bag. I receive offers to come back and no matter how good, I throw them away. I would never do business with them again.

Oct. 2024 went to T-Mobile on Bardstown Rd. Louisville, KY 40218. Fiance' was buying a new phone which he pd cash for. He also put me on his plan so I cancelled my AT&T. Store Mgr. said I was qualified for a Samsung upgrade free phone. I asked many times, "Is it really free," answer was yes. When billing time came they were charging my fiance payments for my phone. Said the promotion code takes 3 months to kick in and we would get that money back in 3 months.

This business is not accredited by the Better Business Bureau which says it all basically. They took my equipment because I was cutting my line off and then said I need to call customer service. Then they said I need to get a text on the equipment they took to cancel my account. This is fraudulent and has been reported to my bank as such. I would highly recommend not getting involved with this business.

Update: T-Mobile reached out and credited my account the full amount promised. The reason given is that T-Mobile did not communicate condition expectations when setting up the tradein.

I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service).

I recently bought a watch from them and it does operate the way I was told it would and when I called for help with it, I spent over 3 hours on the phone and it still does not work right. I am disabled and they want me to go to UPS to return it, which I am physically unable to do. I guess I am stuck with it.

Overcharge. Secret scam, horoscope fees, warming hidden fees, extra tax and fees, promise one month for the payment and then goes up more than $20 a month without previous notice. I wouldn’t recommend this company at all. I barely have signal, very expensive phones, very pushy sales tactics. Try to make you feel obligated to get a two year contract.

I just wasted over two hours, by chat and four phone calls including two supervisors. My issue was not complicated. All resolved quickly with the fifth call. The worse customer service experience. Happy never to deal with them again.

I have been a customer for about 5 years and decided to upgrade my plan. The upgrade offered a trade in value of 800 dollars per qualifying phone. I did this. I got a text that the find me was left on two of the phones, I remotely turned these off to satisfy their request. I am now being told by customer service that this delayed my promotional window and they will not be honoring the promotion and I will not be receiving the 800 and something dollars credit towards my new devices. I requested them to send me the iPhones that I mailed to them and was told they will not be able to do that as I am too late for that request. I feel so sick about this.

Worst phone company out there. Their customer service is horrendous! I cancelled my service and they created a new phone to my account and made it impossible to get my final bill. Sent me to the store 2 separate times and both times the employees were clueless. I can’t believe I actually stayed with them for so long. Switched to ATT with no regrets.

I had been with T-Mobile for several years. The service was generally reliable, pricing competitive, and perks decent. But the way they treated me when I decided to switch carriers was a sharp contrast to their supposed customer-friendly image. After I ported my number, I was blindsided by a $230 final bill, with no clear explanation or opportunity for discussion. No loyalty acknowledgment, no flexibility — just a cold invoice. Their homepage still says: “Get Even More Without Paying More.” Ironically, I ended up paying more for leaving — and got nothing in return. This experience soured my view of the company and left me unwilling to recommend them. I would have considered returning someday, but that door feels closed unless someone at T-Mobile decides to step up and take responsibility.

The worst service!! Dropped calls, couldn’t make calls from my house. Purchased a brand new phone cash. Went to another carrier. Got Eric on the phone. He refused to unlock the phone until the 40 days was up. Where did they even come up with these things? There was supposed to be no contracts with T-Mobile. They literally held the phone hostage That we owned. They refused to unlock a phone that was completely paid off. I don’t know how that’s even legal. I’m thinking they did this so that we had to pay for another month of service that we weren’t using because we were forced to change carriers due to not having service. I found their customer service terrible and their phone service horrible. Don’t use.

The absolute worst customer service. Called with a "their problem". I've been dealing with it for 4 months. Every representative has assured me that it was taken care of. I challenge the company to claim otherwise.

Hi I want to give a good review for the T-Mobile store in Tacoma Washington. I was in the store hoping to get help to port my number, because I’d lost access to my Facebook, and it was a really needless cycle on repeat for months. I honestly didn’t expect the rep to be so friendly, professional and helpful -beyond the scope of phone purchases and numbers, but she was exceptional!! Kenzie, far exceeded my expectations and may not really fully understand how richly she helped me. I have always had four star service at Tmobile, and they have -always been so consistent. Thankyou! Thankyou Tmobile! Thankyou Kensie for the exceptional experience in store! Always so refreshing and a pleasant relief. Thankyou!!

My daughter switched to T Mobile and she has had the worst service I've ever seen. She is always dropping calls. If you live in Lancaster SC stay away from this company. They may be great in other places but awful here.

I purchased home internet and was told promotional trackers came free. I didn’t realize I was getting charged for them until I analyzed my bill more closely. I called to cancel them and was told I would still be charged for the units.

Tmobile has partnership what they call perks for their customers such as rental cars, etc. I went through Tmobile Travel, made a reservation for car at Dollar Rental 106.67, was charged to my card for a deposit. Went to pick up the car at Memphis Airport. The card that was accepted for the deposit now they don't accept it at all. I reach out to Dollar Rental. They say talk to Tmobile say talk to Dollar. No one wants to be held accountable. My question is why would Tmobile be in partnership with a business that rip off their customers so I received NO CAR NO REFUND. It's like they robbed me of 106.67. It doesn't make you look good...And I want my refund.

I have been with T-mobile for 12 years. I started on my dad's account then took over after he passed about 4 years ago. Around that time, tmobile switched to "hub" something or another. I have not seen my bill since. When I call in, I am told I have to be added, sometimes I can be added & can log in for about a week. Then I am logged out & lose access for about a few months. All the while, calling in to fix the issue to no avail. I end up having to go in to the store... Just. To SEE. my bill! It's infuriating! The service itself is terrible. Customer service is so hard to understand. But most of them seem nice, but they only make it worse. Then 260 for 2 lines is crazy work for me not to be able to see my bill whenever I want. Needless to say, I won't be with them after today.

I switched from CenturyLink to T-Mobile and my 5G internet is pretty good. I have issues with the promises they make with the packages that are bought. I have never received an email for a $200 gift card and I can't even get free Hulu that was promised with the package that I bought back in February. When you talk to customer service they don't know anything. They're unaware of their packages and they're unaware of all the perks that come with them. I'm usually a week early on my bill but this month I had to wait. It is only been 6 days and they shut my service off!? And on top of that I got to pay a $20 fee to get it turned back on. Do better T-Mobile!?

I had to make a few trips into the Vestal store due to transferring my apps and data that miserably failed by an associate at the store. One, he forgot to activate the SIM. Two, and not all data transferred. When I went back to get that issue fixed, another associate was so rude and let my phone buffering for long time while ignoring my questions, just staring into space. I was not told that my replacement phone was refurbished until I called another associate after the 2 visits because the charge wouldn't last long on the battery.

Horrible doesn’t begin to explain the absolute crappy Internet non service…Las Vegas, if you’re listening, Don’t! I have been a faithful T-Mobile customer for over 30 years, and this Internet is the Absolute Worst. It is completely unreliable and super slow. If you’re with Cox, I recommend you call Cox for a better rate. Save your time and energy because T Mobile is a waste of time. Cox is the better choice in Las Vegas, Nevada‼️ T-Mobile's Customer Services is worse than the Internet… The agents working from outside the US, unable to communicate, use a bunch of words that sound like a garbled word salad, that you have to try to figure out what it is that they’re trying to say.

I've been a customer for over 10 years. I called to set up some international calling. While on the phone the rep said I can save you money even for existing customers. Nothing will change on your plan except we offer a tablet and car sync and you will save 40 dollars a month. So after a debate I went ahead and decided to go with it. I mean 40 dollars a month is a lot. But I have lost my HULU I've been watching for ten years. I would not have changed if I knew this. Also I thought the car sync was internet for my car. My car has the same built in. I didn't need it. Have not even opened it. After a long business partnership I will be canceling my service as soon as I get out of this new contract that he never told me I was joining. I knew it was to good to be true. With the 40 I'm saving I can get HULU through their app not Tmobile. Very dissatisfied with being talked into this without all the information.

Horrible service. It never works though I have the best line of service they offer. Also turned off my phone after one day. I told them I’m dealing with fraud but you know they don’t care. Money hungry mf. I’m never late. The one time I am for a reason! They turn off my phone the next day. Would not recommend. I’m going to Verizon once these phones are paid off.

T- MOBILE, I cancelled my plan! They did not turn my phone off for 4 months. I have all the records & went into store. I explained I was on eft. How can you charge me for $360 dollars, they could care less. Turned me into creditors. I've never not paid a bill I owed in my LIFE, NOW THEY ARE SENDING ME NASTY LETTERS!

First, T-Mobile is having difficulty sending text messages. Second, when you call to talk to customer service, you get someone in the Philippines whose accent is difficult to understand. What a second-rate company. I live in the US, I pay in US dollars, and make all of my calls in the US. They should have a call center based in the US.

ALERT, ALERT, ALERT!!!! T-mobile is HORRIBLE. I called to ask about a family plan and they told me we need all your info before we can give me a quote. They were going to pay off our existing phone too. We decided not to go with t-mobile because Verizon matched their price and t-mobile said, "We can't activate your line till you go to store." We never went to store and signed any contract approved any payment and they stole $150 from me. I will be filing a lawsuit for stealing from customers.

We had difficulty pairing a watch and a phone that had recently been transferred from another company. Angela helped us get it done very quickly with considerable patience and great success! Hope I can speak to her if I call again.

Recently switched from T-mobile to AT&T because we were tired of always having to call customer support. We had autopay set up but always have different amounts charged. Each time we call customer service, there’s always different stories from different agents. We got sick of it thought we’d call and asked if our devices are paid off before we switched to another phone company. They told us everything was paid off and we’re cleared, so we switched to AT&T because they have a good deal at that time. Long story short, after moving out of T-mobile we received a bill.

Customer service ID ** said they don't unlock devices for another carrier like Starlink. There will be an extra charge for services above and beyond. Elon Musk joint ventures with TMobile, tmobile stated that service for existing customers would be free at no extra cost. Now tmobile is going to be charging extra for starlink service. This will go viral on X.com and other social media. The tech support team stated the same as ID ** customer service agent. Tmobile customers are being mislead. On stage with Elon Musk and tmobile Above and beyond watch tube video and listen to what tmobile said free no extra charge. Class action has begun.

So, my phone is not working. I tried going online to see about getting a new phone but I could not do that because they send you a push notification to get onto your own account but again phone not working. I then called them on the phone and they asked me to provide a six-digit pin I created years ago but I could not remember this pin. Since I could not remember this pin from six years ago, they could not help me and told me I would have to go to a store an hour away from me.

I plan to continue telling the story of how months ago, T-Mobile could have changed my account email to allow me access to Apple TV. Instead told me that I wasn't important enough for them to make such a change and to just let the gift expire. Yes, that says I'm an important customer to the world!

I’ve been a customer for T-Mobile for almost 13 years and I have never seen anything so ridiculous about cell phones. Now they’re going up five dollars on the customers that have been with them for a long time. Doesn’t make no sense. They’re already charged late fees and also by the way to let everybody know is that the reason they’re doing that is because they went up on the prices on Netflix. Netflix you’re supposed to be allowed three or four people in a household to be allowed to get into the accounts and they don’t do that. I have five phone numbers on my account and every time somebody leaves from the household to go somewhere and tries to log in they cannot log in because they’re being blocked. I think T-Mobile is hiding something and we need to find out what’s going on.

The worst experience trying to reach customer service about the overcharging of my bill. They already made a mistake by overcharging my bill with disconnected extra line the month before. Then they keep doing it again this month. I tried to call the number and being told there is a 30 minutes wait and I opted for a call back number. 45 minutes passed and no call back took place. So I called the number and being put back on ANOTHER 30 minutes call back again, which was again, empty promises. I can't even get a live operator to dispute the bill anymore. After over 20 years, it is time to switch my mobile network after this horrible treatment by T-Mobile.

About a month ago, T-Mobile sent me an email. They were going to increase my bill only $5/line. For four lines, that would be $20 increase per month. I told them that I don't want to change carrier. Asked them not to increase. Otherwise, I will be other carrier's new customers. Looks like they didn't care. Something really bothered me was that their CEO said we were their legacy plan customers. Without hesitation, I changed my carrier. we got three new iPhone-16s for free and our bill decreased $50 dollars. If I didn't switch, I would pay $70 more per month with all old iphones. I'm glad I did the switch. By the way, T-mobile treated their old customers horribly. It would take months to get deposit back.

I have been a customer for years. I left another company because it was shady and I feel T-Mobile is playing the same games. I subscribed for a free version of Netflix and they switched it on their own to the paid one. I then unsubscribed and they were still charging me till I call. Too bad they are playing these games. Always check your bill.

T-mobile refused to honor the original FIXED rated plan I purchased over 15 years ago, and made it clear they will not reinstate my agreed rate. They made it easy for me to take my business elsewhere. I will not stay with a company that breaks its promises and takes loyal customers for granted.

They refuse to CANCEL lines not being used. They will only suspend the lines for 30 days, then want to re-connect. When you go in to the store and request assistance in canceling, the store representative will call the call center. The call center will also give the store representative excuses as to why they CANNOT CANCEL. Also, the reason I request the assistance of the store representative is because the call center representatives speak broken English and refuse to do what the customer wants. I switched to T-mobile 2 years ago based on a recommendation but THIS WAS A BIG MISTAKE! I AM CURRENTLY RESEARCHING ALTERNATIVE CELL SERVICE PROVIDERS BUT THEY ALL HAVE THEIR CALL CENTERS OUTSIDE THE UNITED STATES.

Would highly recommend finding another cellular provider!!! Due to being assured by salespeople that I had no contract and no strings attached. I purchased my phones outright, prepaid each month for over a year. If you are a day late on payment, they cut your service. After a year they automatically renew my service and they did not notify of one change, they just started texting saying I owe an additional fee. So after a few months, service is cutoff, these few dollar fees added up. I call, spoke to customer service, long story short I have to pay these fees plus another large fee to reinstate service. Then I paid said fee, reinstated service, then they changed my service to postpaid without my permission. So I canceled my service after a month.

Jacob at T-mobile at Tamiami-trail was amazing, great service and knowledgeable. His services was very appreciate and now my internet is working again!!! Otherwise I receive a lot of advice and show me a new phone. I may buy it lately, Thank you, Jacob.

Wanted to add a couple lines to account but, wanted to make sure I could aso called customer service as I was going in store later today. I asked about the $35 discount on activation promo they had. This rep literally told me, "Well you can ask them for a one time credit and they might be willing to do it." I was like, 'Wait a minute... It's a promo you have and not something a person might feel like giving you." Rep then says, "I don't think so" ... to which I replied, "If you don't know what is being offered and you're giving false information, I have no reason to waste my time talking to you... Have a good day," and hung up.

I recently had the pleasure of working with ** at the T-Mobile store located at **98-199 Kamehameha Hwy, Aiea, HI 96701**, and I couldn't be happier with the support I received. From the moment I reached out for help with my Apple Watch connection and service, ** was knowledgeable, patient, and truly committed to resolving my issue.

After being 10 years customer with T Mobile, I change carrier first week of the month and yet T Mobile charge me the entire month. So I had to pay 2 phone company inches same. What a bummer T mobile customer sucks, they had no answer to help me out, they sucked bad.

I switched from Verizon to T-Mobile in February 2025 with 4 lines. From the beginning, I was told I would get reimbursement for the 4 phones AND fees that came along with the switch. I spent two months going back and forth between Verizon and T-Mobile, dealing with the logistics of making the transfer, complicated by the lack of transparent communication in T-Mobile's part. After I finally get the rebate card, it does not amount to the total I owed Verizon for the devices. Verizon suggests that I call them back and after speaking to two different departments and a manager at T-Mobile, they tell me that they don't cover fees associated with the switch and that one of 4 phones brought over did not qualify for reimbursement.

This is one of the worst company. I have been with T-mobile for 5 years and every time something happens to my phone I get the runaround. I end up taking my phone to the Geek Squad and have them fix it. T-mobile is the worst company ever.

Horrible customer service. Cancelled my account left T-Mobile. Charged me 2 extra months. Called them to let them know that they were still charging me. Reimbursed me then sent me out to collections saying that I never paid them.

I recently had one of the most disappointing experiences I’ve ever encountered with a cellphone provider—T-Mobile. Unfortunately, what was initially presented to me as a $300 credit on my account turned out to be misinformation. I was told this credit could be applied to my next two months of service, and I agreed. Naturally, I assumed the credit was in place, as no communication suggested otherwise. However, without any notice or clarification, T-Mobile drafted the full payment from my account. When I called to resolve the issue, the representative admitted they had previously told me the credit would be applied, but claimed they had "misspoken" and that it was instead intended for a device. I remained calm and asked that the promised credit be applied to the current bill to resolve the matter fairly.

So so today, me and my sister came to the T-Mobile store with all intentions on buying a new phone and getting on a plan with you all when we walked into the store no one greeted us. There was multiple moments where they had the chance to greet us or even ask us what we wanted that was not done. It wasn’t until we came to one of them that they actually wanted to help us. I didn’t feel welcome into the store at all, but still chose to proceed with my business at you all store with that being said with there being five people on the floor with one customer inside the building there is no reason that no one was eager to get that sale, and I can personally say that I would not recommend anyone come to the store with the nonchalant attitude in this store. If I was not pressed on time, I would have took my business elsewhere. This store was 5911 Poyner Village Pkwy #101 Raleigh, NC 27616 United States.

An absolute nightmare. It blows my mind they are still in operation. Must be some really sick people running this business. The service itself was not good but the way they treat their customers... wow. After I switched providers they told me my account was closed with no further action needed. Then they come after me with lawyers? And inflate some small part of the month bill they claim I owe with insane fees?

After 13 years with T-Mobile, we have finally begun to move lines out of T-Mobile. I have nine lines with T-Mobile, but after two horrible experiences that cost me time and money, I don't recognize the company I was proud to associate with. I paid $800 for their mistake and now they have my credit frozen with mere $2k of finances equipment. We are porting two of the nine lines to Verizon, and as lines come due, will transfer the others as well. Even with their spotty service, we supported T-Mobile due to their exceptional customer service, transparency, and ability to take accountability. Even though service agents remain good, other things have faltered badly.

May 5th, store 8667, Tech John M. I went there because phone was not working right. I could not receive or send messages, access info, because ads kept popping up. John knew immediately what the problem was, and proceeded to clean the phone up and clear up the problem. He also took the time and instructed me how to keep it from happening again. Within 30 minutes he had resolved the problem, and I left totally elated by the service I had received. I highly recommend this store and Senior Mobile Expert John M.

It’s a bad company. I’m available to authorize anybody come here. It’s a shirt company, they don’t respect customers, the space is not comfortable, the agent unrespect. Don’t refer anyone to get services here.

I'm not a fan of T-Moblie simply because my phone has the best coverage it could have 5Guc with 5 bars and it still is slow, laggy and, drops calls. Also, the customer service aspect of this company is trash, they can't help me without a manager around.

I was a 20 year customer of TMobile with 7 phone lines. I moved to AT&T in February and ported out my last line. They keep billing me for a phone I don’t have and I don’t use and I’ve reported as fraud, they won’t let me cancel because it requires a two step verification to a phone number that is not mine!!! I’ve escalated it, gone to the T mobile store and had to resort to reporting the charges as fraud on my bank account. T-Mobile has said they will send to collections if they don’t receive payment. This is absolutely ridiculous.

I have had T-Mobile for years. And I usually split my $140 bill into 2 payments. Now they are charging me $318 stating I owe a bill, restoration fees, and late fees for a bill from SEVERAL MONTHS AGO! How is that possible when I have even paid my bill before my payment arrangement was due??? And 2 days later they took my money again on the day of payment arrangement. T-Mobile is getting shady!