T-Mobile Reviews

T-mobile is a horrible company. Their service is awful along with their customer service and they do not honor anything that reps tell customers. They also try to talk over you when trying to get a point across and prove them wrong. So glad to be gone.

The worst customer service, I have had nothing but incorrect information from them for a week on a phone that quit working and they don’t care, I have had to do all the calling, been told incorrect information on my non working phone by 4 employee and I have had their service for years and have several devices with them. I will never use them again

This company scams people, every month they will add a charge, and customers won't even notice, also they will add a payment after billing cycle and won't be able to remove it till end of month, but charge needs to be pay, please stay away, every month I'm having a problem, only here customers of number, think about it before going with them....

Manager Gabriel, the guy pictured on their website needs more training in customer service. Start with the basics "sir", "ma'am", and "how can we help". Dude is a straight up liar and has an attitude problem. Sir, if you do not like your job that much, then I suggest finding another one, rather than costing your company accounts. Unless customer retention is not a concern, then keep up the good work....I'm considering switching service now because of him after about 10 years. Keep up the good work "sir". Waiting on any response from that store front....7.30.25. The gentleman on the left is Gabriel.

I had a five-hour Amtrak layover in Chicago (Jackson, MS. via Detroit, MI) layover and needless to say, I find myself in "Charging Crisis Mode", after a fifteen-hour train ride. I had visited the T-Mobile Store on 120 Halsted Ave, Chicago, IL. 60661. ** (Store Manager) assisted me both times, and I sincerely would like to say T-Mobile is very fortunate to have such a loyal employee. The service was far above the normal societal standards.

Both women in the Prince Frederick store are very rude and always refuse to help any one with warranty issues and tell you to call T-Mobile yourself then they do nothing about the phones. I have had them screw up my phone several times and had to go to another store to get it fixed.

They don't honor their offers. After confirming what I would pay to upgrade, which was supposed to be tax on the new phone, they tried to collect more from me. I cancelled the upgrade and the promotions offered. They still billed me for the lines for the promo trackers. Eventually cancelled my plan with them. I then received a 14 page bill in an oversized font for a grand total of $2. Customer service offered to pass my concern about wasted less on to the appropriate person. Gee, thanks.

Service sucks in Mexico. I frequently get no service, slow data and dropped calls. Texts that take forever to send, even though it says I have 4G service. Service drops in heavily populated areas of San Diego County. They claimed these issues were my phone, did a warranty exchange, did not help at all. I owe money for two phones, they won't take them back, so I'm stuck with crappy service for another year, unless I want to pay off the phone early, and lose the discount I got when I signed up. Scam!

Absolutely the worst. No customer service or care. They give you the runaround for months and never address any of the issues. Their service is not worth the price you pay or the price of working with them.

I called because after a while I realized when I bought a new phone they said there was some promotion and had to add a new line. I did not need another line and after quite a while I realized they are charging me insurance for my phone line and the new line. The new line is not attached to a device at all. They will not refund the money they took from me. I find it rude, and I feel they did it knowing people won't catch it until it's too late and then they don't take accountability for their employee's mistakes. We have been with Sprint/T-Mobile 19 years. I will be changing to a new phone carrier!!!!

I was with Sprint for 16 years until T-Mobile bought them out. I needed a new phone and went to the store. My phone was not charging and very old. The lady in Mansfield, TX wouldn't even let me look at phones and she kept insisting I needed to download the app and T-Mobile is pushing that customers use the app. I asked, "Why the heck do you have a store" and she just kept repeating, "We are pushing customers to use the app." I asked, "Can I speak with the manager. My phone is dying and I want to buy a phone." She was a robot. Blew my mind. Left without even getting to look around the store and I kept asking I want to see a phone and speak with a live person. This lady pushed back and I asked, "Why are these customers sitting at a table with these employees and looking at phones?" I walked out and swore I would switch.

Be very careful on what the customer service tells you. They like to lie about prices to make a sale. I was promised a price of 150 for 3 lines.. Then I saw my bill it was $200. Then they lied and said they didn't say that but I record my phone calls with them, so I had proof..but they still refused to give me that price... So be careful on believing them on what they tell you.

This PLACE NEEDS A ZERO STARS 0!!!! I was given 2 FREE phones and 2 lines for 60.00 a month for 2 lines because we are seniors. T Mobile told me I need to pay them $118.00 just 5 days after I got my phones. I was like what the H***L!! My bill is ONLY $60.00 A MONTH!!!! Then they gave my husband a new number when he was supposed to keep his same one!!! He finally got it back after complaining ENOUGH. THEN Just 2 days later they Automatically take out ANOTHER $118.00!!!! after the $118.00 bill they said I needed to pay they take out ANOTHER $118.00 FROM OUR BANK ACCOUNT!!!! It's now July 29th and I have on my phone that I owe ANOTHER $118.00!!!! This has happened over 30 days of service!!!!

Company was pretty good for most of the 17 years I was a customer. Service area is limited, but every few years they upgrade their network, making whatever phone I was using obsolete, requiring me to get a new phone. Recently purchased one through an offer but got the old bait-and-switch. Thought I was paying for $100 of service on my current plan and would get a free phone. Instead, I paid $100 for a new number, which I didn't need, so I paid $100 for a new phone and no extra service.

I thought I maybe could save some money with T-Mobile. Wasn’t feeling Verizon’s charges lately. Set up the account with t mobile but still was not sure about changing providers. So I decided to stay with Verizon didn’t activate the service or use it. They still charged me $91.77 and lied and made me jump through hoops for my refund, all $25.41 of it. Never said they would charge me for anything. Said I would get my refund since I didn’t use the service. Seems like a rip off to me. I will never consider you again…

Made the mistake from switching to T-Mobile from Verizon. T-Mobile should be able to handle a big city like Charlotte, North Carolina and all the suburbs around it but unfortunately, the service is very spotty and is nothing compared to Verizon. Don’t waste your money going to T-Mobile until they figure their issues out in the Charlotte surrounding area areas... It is rare to have full service with T-Mobile at any time in the south Charlotte to Rock Hill, South Carolina areas:

I attempted to switch over from Verizon to T Mobile as I have not had good cell service with Verizon. Despite being on the phone for over 2 hours with customer representative and tech person they were unable to connect my phone. So I hung up and decided to keep Verizon for the time being. I have gotten a text message re a bill for almost $55 so I called and spoke with a customer representative last week. Explained everything, including the date and time spent on the phone trying to get connected. After about 30 minutes I was told this would be taken care of. Then I get a letter for unpaid bill threatening to send to collections agency and ruin my credit rating. I am presently on the phone with customer service, again. So far 28 minutes on the phone and no answer yet. Does T Mobile think I will just give up and pay this bill… No way! I’m glad I didn’t get connected after reading the other horrible reviews.

This is the worst internet on the entire planet of earth. Please do not buy this internet unless you want internet slower than a snail. It is the worst thing to every exist in this planet of earth, do not buy.

These people are scammers. My bill is already 400 with two lines and Wi-Fi. I paid on time before I was supposed to actually mind you. This will be my second payment. I paid my bill before it was due just for them to turn around and say I owe them 40 more dollars. Mind you I paid weeks before it was due. They’re saying they’re overcharging me because the first payment that I made (that was a few seconds before the second payment) didn’t go through because I keep my card locked. How can you charge somebody 40 extra dollars after already paying 400 just because my card was locked the first time I made the second payment right after that and there’s no point that they should be trying to take $40 from a hard-working, single mother that can barely afford the 400 as it is. I will be switching my services over back to Verizon.

Fraud, fraud, fraud. I think they are the worst company there is, they take advantage of senior citizens, cheat senior citizens. Do not ever do business with Team Mobile unless you want to spend all your time on the phone trying to get your money back every month. I am a senior citizen and in January 2025 I had a credit card fraud done on the credit card that I had online with Team Mobile. I also have paperless billing with them so if there is a challenge they said they text me the information. They turned my phone off for nonpayment because I had credit card fraud and my credit card failed.

I have had T-Mobile for about 13 years if not longer. Sometimes I feel it's time to try a new company, but this week changed that. On the week of 25th July my phone was coming apart on the corner and I thought it was the case. I went on vacation with my phone and was going to stop at trouble to replace not upgrade or get a battery. I stopped into Metro/Mobile in Graham NC. What a mess. She spent time trying to make me get 4 lines and said she can see what wrong but never revealed to me what's wrong. I left and drove to Fixaphone and the guy told me my battery was swollen, he had no battery for the revolver.

During phone conversations, a recording comes on saying, "This call is being recorded". Most of my callers are insulted or simply hang up. I called T-Mobile, and, after many transfers, I was told it was a software "cliché" and could not be fixed.

I had to get out of a family plan on Verizon, and T-mobile had what seemed like an incredible deal. I live in a very rural area, and T-mobile actually has a tower right here in my town of 120 people! With Verizon, I could only use my phone here over wi-fi, no cell coverage. T-mobile's map looked like full coverage in surrounding towns. Nope. Just here. In my little tiny town and a bit out on the highway. But where I do business — in an adjacent larger town 33 miles away, and in a city 90 miles away, T-mobile coverage is spotty or non-existent.

Wanted to make sure that I got online and gave a review for the lady that helped me at TMobile in Mayfield Ky. Her name is Mya and she is very friendly, helpful and knowledge about different plans, service and really went beyond to help me and make sure that I understood exactly what everything covers. Highly recommend her at that office. She is excellent!!

Very dissatisfied with T-Mobile. Purchased a new phone in May 2025 and just terribly hurt. 90% of my pictures from the old phone were deleted. I was told that happened because I had an old phone. I spent hours in the shop where there were only 2 attendants who did not know what to do. My pictures got deleted and I have less than 20% of photos. Terribly disappointed.

Bait-and-Switch Scam – Stay Far Away! I fell for what sounded like an incredible deal from this shady phone company: “We’ll pay off your pristine-condition phone and give you a FREE new phone!” Sounds good, right? WRONG. I sent them my perfectly working, like-new phone—no cracks, no scratches, no issues—and expected them to keep their word. Instead, I was blindsided with a $700 charge for the so-called "free" phone. No warning. No explanation. Just a surprise bill after they had already taken my phone.

T-Mobile lie to me that I was going to get $600 for my old phone and it was going towards my new phone. They never told me it was going to be over a two year period. I would never buy a phone from them again.

In addition to AWFUL network coverage - TMobile has this really cool (NOT) benefit of 6 months of Apple TV -- but when you go to cancel it ... it is like going on an extended treasure hunt ... So screw 'em ...

Had their service for many years. But when I tried to transfer and cancelled the lines, it take them from 5/10 to 7/18 to cancel my account and keeping charging $150 for the service plan all that times even though we called, we went to the store. They refused to do anything. They must be desperate to keep accounts.

If I could give zero stars, I would. My recent experience with T-Mobile has been an absolute nightmare of incompetence, negligence, and complete disregard for customer safety and accountability. I initiated a new service just days ago and ordered three iPhone 16e devices per my contract (#**). Instead of sending those phones to my current address—which is linked to my account and payment method—T-Mobile sent them to an address I haven’t lived at in over five years. That address has no connection to my current service, billing information, or anything I provided.

I went to T-Mobile to buy a phone. The first thing I asked the salesperson did a phone charger come with the phone. She Yes. I got home opened the box there wasn't a charger in box. I went back to the store asked for the manager. He said no charger came with the phone. He said I would have to pay 35.00 for a charger. They lied just to sell me a phone. Beware of lies from T-Mobile people. I went to ATT. Got a great phone with a charger.

What a terrible company, been a customer for years and watched my charges go up and up. 2 lines for $55 became $70. And home internet for $50 became $70 in a heartbeat. Then all they do is advertise $35 home internet. Contacted support to ask about the billing and was basically told “go to hell”. Paraphrasing but that is the basic response. I am definitely changing carriers and will never ever go back to T-Mobile. Service is not really that good, it is slow and service cuts out often. Home internet requires frequent reboots just to get internet. Plus they treat current customers very poorly. Avoid T-mobile!

7 years with T-Mobile, only to face this disgraceful scam. Your support is absolutely irresponsible, with no access to managers. Just agents endlessly bouncing me around, making me fill out the same form repeatedly. Two days wasted, zero solution. Unacceptable.

I received a promotion card fall of 2024 offering a free 50" Fire TV if I pre-signed up for fiber optics, I did Sept/Oct. of 2024. It was installed in my neighborhood sometime in April 2025, and I was contacted for an installation in May 2025. July 24, 2025 I received a call informing me the TV promotion expired in Nov./Dec. of 2024. July 25, 2025 I was offered a $300 gift card in lieu of the TV promotion. July 26 I received a call informing me the the gift cards are no longer available either - just a credit on my bill. I should have been told BEFORE the install in May of 2025 that none of the promotions were available (all had expired in 2024) and asked if I still wanted fiber optics installed as it costs more. This is horrible customer service and false advertising supported by bait and switch tactics.... As a loyal T-Mobile customer I expected more from your company.

T Mobile has been pinching my data. I know them to be terrible at online payment method. And have a reputation for retaliation against bad reviews. You suck Metro PCs and t Mobile for poor service all around.

After sending email to T-Mobile corp office, got call to state that the bill will be zeroed out and I can keep the phone. Still lose 1 star over the hassle I was given.

It’s a scam. Profit before People is how they operate. Tried to cancel my daughter’s service plan and they won’t cancel it until the end of the billing cycle, in which they will charge me again! Don’t let these scammers trap you. RUN!

If there's the death of your son will they at least give you the grace of 3 days even tho I'm on a payment arrangement even tho I've been a customer for 6 years and even tho I am the one paying the bill and I've always paid. My payment is due on July 29 2025. I Asked for an extension till the first. Yes I had to go with a payment arrangement. My son died for the sake of God. Please. I can't believe it. Even a job would give you the grace but not T-Mobile. Geez.

Received cellphone from T-Mobile June 30. Returned July 4. Reception was bad, was told by sales rep to try it then decide. When returning it on July 4 was told everything was canceled I did not have to do nothing. Then on July 19th I received bill for 50.29. So I called t mobile and I was hung up on 2 times and you are put on hold forever to get through finally and got to talk to someone they kept sending me to the store so they could make sure I was the right person. Finally got the store manager to call and she got it canceled but they still want to charge for a whole month and I didn't even have the phone. The manager tried to get it prorated but t mobile would not do it, the manager of the store even said they should have reimbursed me my money, so my experience is stay away from t mobile.

I have tolerated T-Mobile's spotty service for 25 years, thinking I should stay with them for lower rates. I am sorry that I have stuck it for so long. Now that I have changed away from them, they have slammed me with a hefty and unreasonable final bill. They have shown their true colors with one last dig.

I gave it 1 star because I love the phone itself. Takes the best pictures!! The cell service is non-existent!! If it's cloudy,, or rainy, forget about sending GIFS- photos or downloading anything!!! Auto text is horrible! Constantly changing the word to something irrelevant to it. Eg..."word" it changes to "worried"😡. I'm switching to Spectrum.

I called T-Mobile earlier this morning to check on my account and see if I could get an extension on my bill. The customer service representative was a female. I believe she said her name was Miss **. She was very polite and understanding. She took care of everything I needed so I could get through a tight financial crunch. She was the sweetest person, and was so excited to help me.

Been a customer for 21 years six months. T-Mobile has definitely been my family and whenever I have issues or a problem, they are always there to help fix the problem or issue with my concerns and with that being said, I am very thankful and happy with the service I received from the T-Mobile team, I will refer my family and friends recommended highly.

I've been a customer for over 15 years. Faithfully. Throughout this time, I've seen them and experienced nothing but disrespect towards my loyalty. unlimited service is really not unlimited, it's capped, but they still charge more top of that. they charge more while providing less, their T-Mobile Tuesday is a joke, offers that you have to buy more into their advertisers, which makes no sense. They charged me for years for services I never used. Instead of rewarding their clients for loyalty, they charge more while providing less. I'm tired of this treatment. they cater to woke stuff, while the real people who keeps them afloat gets screwed. not worth it. their services are not all that.

My wife bought a new phone, the old one worked incorrectly. We need to reinstall SIM card and transfer contacts. We came to Sam's club T-Mobile department. We are 72 years old and this operation a little complicated for us. Vanessa ** immediately helped us to activate the new phone. Vanessa was so nice and knowledgeable, the "operation" took her just less than 10 minutes. Thank you, Vanessa! We came to the Sam's T-Mobile after the specialized T-Mobile store, located at 2275 Pine Ridge Rd Unit #110, Naples categorically refused to help us on 07/22/2025 at 12:30. No customers were there at this time. I left bad review for this store.

I was offered a promotion which turned out to be a false. There are so many hidden fees that are not advised upfront. When I called them out on the promotion the response - ”I was not there“. No one here owns up to their offers.

I know in this world. A lot of things are going crazy and everything right now. Is dealing with money, money, money. Why do I have to use my insurance to pay for a phone? That you claim you sent me a new phone. But this is not a new phone.This is a refurbish phone that T-Mobile worked on and sent it to me. And now the phone is not holding together. But because I have insurance. You told me or you want me to use my insurance and pay for my deductible. That I should not have to pay my deductible and use my insurance. If you know T-Mobile didn't send me a new phone and now the phone is coming apart. Going to tell me that there's no way you can go around me, not paying my deductible. Yes, you can. Yes you can. So because I have insurance that I put on all my device through T-Mobile. Just in case I or someone in my family damage their phone or lost their phone. Then I can use insurance. But when I think that I am getting a new device. It is not a new device. These are refurbished phones that you're fixing up and send out back to T-Mobile people. That is paying for insurance for new phones.

We had to live in a rural area temporarily, and subscribed to get amplified cell signal. Didn’t work well, but couldn’t figure out how to cancel service. Credit card being used expired, so I didn’t worry about it. Now they’ve sent me to collections, terrible ding on my credit report. The only one.

Yesterday was the 2nd time Sophie helped my sister with her phone. Sis kept getting pop-ups on her phone blocking all else. Sophie constantly smiled as she quickly cleared the phone and showed us how to add a popup detector app to clear any future interruptions. I wish I had been able to hire Sophie as I managed a Houston Fortune 500 company Customer Service Team prior to retirement. She is a 10-Star performer in my opinion. Thank you so much Sophie!

Had this problem like 10 times just in the last 5 months. Can't make calls or receive, same with the messages. My phone says not connected to network. I called customer service, they couldn't help me at all. Plus I have multiple lines and my son's lost both phones and I suspend them and they keep being active. Customer service told me that's weird but they can't do anything about but they're really good to charge me.

I had T-Mobile for over 2 years. Transferred service to another carrier due to a significant price difference. T-Mobile continued to bill me for lines and services I no longer had after I had already paid my account in full. They are now threatening to send me to collections which will affect my credit score. This company is a bunch of crooks.

I had an issue where my phone was not connecting to the internet. I was directed to tech and they helped me resolve the issue. The support personnel were polite and instructions they provided were clear. After 10 minutes they narrowed down the cause and helped me resolve the issue. I appreciated the help speaking clear english.

Stay away. Tmobile is such a garbage company, very spotty coverage in my area and definitely weak signal at my work place where I need my phone the most, yet they still charge you a premium. GTFO Tmobile. Hope these losers fail.

Stay far away from T-Mobile. I was genuinely excited to start service with them after my husband cut off my AT&T line. I signed up for home internet, phone, iPad, and my watch—all under one plan. As a Realtor, my phone is essential, and I was using a flip phone at the time. Unfortunately, the screen on the flip phone started leaking black fluid from the center. When it happened, I went into the store to ask what to do. The employee told me I had to file a claim online. I did exactly that and was told by the insurance company it wasn’t an insurance issue—it was a warranty claim. T-Mobile, however, insisted it was an insurance issue. I spent the entire day getting bounced back and forth between the two.

I would give them 0 stars if I could. Their customer service suck. Have been on hold more than 1.5 hours now - and it just turned midnight and my phone hung up as they close at midnight and while I was/have been on hold I tried the chat and the live representative never showed up- I was going to switch to TMobile- but they did not know what they were doing- so before my account was activated and all parts fully switched I cancelled but now today 3 weeks later I am being charged $95 for what?! I never had service- if you like wait times of an hour or more to speak with customer service, when you have an issue- then this is the carrier for you!

I have nothing good to say about the rude customer service provided by Tmobile, tried to explain the issue I was having and was constantly being talked over and laughed at! I will be leaving them asap! Do yourself a favor and use anybody else!

Why T-mobile SUCKS. I HAVE BEEN WITH THIS PHONE CO FOR 8 yrs. I had a iPhone 14 Plus and a new iPad and internet and my watch connected. And I had a person on my line to only had a iPhone. Every month before I pay I call them to ask what my bill is cause it’s always different. I didn’t know my phone and stuff was turned off because of this person was late on payment so the lady who I talked on the phone said I can cut him off if he calls to have his own line so he did. But this lady didn’t tell me his late charges were to go on my bill so now no connections. My bill was supposed to be $220.0. Now it’s at $785.00.

Can’t wait to leave t scam. I mean T-mobile. Never had a worse money sucking experience. I have money in my account. They don’t take it and don’t let me manually pay then charge restore fees and say contact my bank. Had the $ last week for my bill, same issue, charged. I went to contact this morning and they had no problem deducting my 144 payment. LOL. Next. I can’t even cancel through customer service chat. Such a scam. Can’t wait to try Verizon! No stars!

If I could give zero stars I would. From starting the account to cancellation every step was riddled with issues and service misalignment. The app is horrible and the online customer support is just as bad. Hands down one of the worst experience I have ever had.

I was with T-mobile for 25 years, and switched to AT&T 2 years ago. I wanted a fixed monthly payment, and thought AT&T was the answer. It wasn't. I came back to T Mobile 6 months ago had a fixed price of 100.00 a month, which has turned into $147 a month ($178 this month), and I can't get any answers from customer service. I was given two $200 gift certificates, but they only worked for payments towards my bill. I had auto payment set up, but each time I tried to use the gift certificate, it was declined, and my account was disconnected immediately. I have only been back with T mobile for 6 months, and they have disconnected service on 5 different occasions. I've spent hours speaking to different countries, and each person says that they apologize for the mistake, but nothing changes. I made a payment yesterday, and was again disconnected today.

Why is T-mobile the WORST service in where I live? Literally have 2 bars LTE or..sos and I’m in town. The best we get is two bars of 5G and that’s rare. Go to ATT, Verizon or UScellular! We’re stuck for a few more months. We’ve been waiting out this contract. The service has never got better since we first got the contract. The deals and incentives for your contract and phone leasing are terrible. Literally are better at every other cell phone carrier. Like they need to take T-Mobile out of the state of West Virginia. It does not work here.

I had nothing but disappointment being a customer with this company, they overcharge and lie all the time. Several times I was offered free things like a iPad and a iPhone when in fact, they weren’t free at all and when I was finally ready to leave them, they would not give me any slack. Horrible experience.

Went through a lot of trouble talking to customer service and work perks. Was told 3 different things by 5 different people and all of them couldn’t give me a straight answer and kept changing their answers. Talked to the supervisor about my issue and said nothing could be done. Waited on the phone with customer care and got disconnected and never received a call back. Had to wait all over again to have someone answer the phone then wait to be transferred only to be told wrong information again. Told T-Mobile I was leaving the company because of awful customer service.

Signed up for service. 2 phones ported over. Gave them the account number which was incorrect the first time (comcast mobile has 2 account numbers, how stupid is that?). Anyway finally got the right account number and port went through but the reps didn't give me any instructions and then the call just cut off and both phones are dead. I don't have a landline so I can't call support. Couldn't get to my friend's house with the landline till the next day and then I called and they said they can't help me because they "can't validate my account because I can't receive a text message on my phone." Wow. Said I have to go to the store. I work till 9 so I can't go to the store.

Recently interacted with Tynisha and she was a phenomenal help on assisting us with upgrading our phone. Would gladly recommend her to anyone looking for T-mobile support and I am very satisfied with the kind and swift support we received.

T-Mobile network connection consistently shorts on me. I can be at home talking to my 89-year-old Mother a county away and the phone drops my call right in the middle of our conversation. I try to make call, and the phone says I am not connected to the network, but my husband's phone is still working, and we have the same network provider, T-Mobile. How does that work? I need to get a new provider.

I signed up to add home wifi to my account. All goes fine on the phone, and it is ordered. I wait a week and receive nothing, so I call in. The person that signed me up put in the wrong address, and it turns out my address isn’t covered. I understand if I am not in the coverage zone but I was invested and strung along for over a week waiting because of your customer service errors. The manager that informed me of this said he is going to look in to alternatives and reach out to me tomorrow (yesterday). That call never came, just to add on to the failures with your customer service.

Moved to new area where T-Mobile service for internet wasn't good. I work from home on the internet so I had to change providers. It's been nothing but a nightmare getting away from T-Mobile. When I finally was able to transfer to my new provider, T-Mobile refuse to cancel three of my lines because the phones have been switched and couldn't send a verifying text message that it was us. Was told we had to go to the store to get the lines canceled. I don't live near a store so I have to travel miles to get there to cancel something that should be able to be done over the phone. Do not use T-Mobile unless you want to be trapped. And they will harass you when you try to leave. They will make offers left and right and do everything they can to make you stay and will keep you on the phone for hours. Horrible horrible.

Keep in mind times are a little rough, of course, they know this cause they on this planet as well. I paid my bill which is 55 dollars. I also had a 20 reinstatement fee. Cause I finally caught up. I only owe the 20 reinstatement fee, now they have disconnected again with another 28.00 reinstatement fee for 20.00. That's 48 dollars, that's damn near my bill, are you serious? So with my bill coming out again, I'm back at almost a 100. It's not worth it, I will not pay. They can have the Internet. I'm old school, I know how to hook an antenna to my tv and be happy.

People make sure they use YOUR CORRECT ADDRESS when signing up for a contract for internet or phone services. They did this to me in Apple Valley Ca. It really turned into a big mess a few months ago. Yes I called BBB for help. T Mobile did give me a written letter stating I’m no longer liable for the phone payment or phone on that matter, I did take the phone back to the store where I got it from. Oh ya a lot more happened of lies and to me fraud when I was complaining about my internet services at the store where I got it. They said it was fine. They even told me from customer service. It must be a Facebook problem. Another person told me from customer care it was an Apple problem. Come to find out my address can not have T-Mobile for services at all. That was number one.

T-Mobile has caused me of having a phone I never received. They have been charging me for about a year. I call them and they always said they would open up and investigation on the phone and they never do. They know I ever received it because they told me UPS reported it damage and they never ask UPS to open an investigation. They rather charge me for it.

Terrible experience. The Manager Joseph wouldn’t let me ask questions or finish a sentence. I gathered my items to leave and I tripped on the rug and he laughed at me. I’ve never been treated so poorly in a customer service situation.

The worst customer service I've ever encountered. Horrible. Not user friendly, keep you on hold, forget can't simply reset my password, get a big run around. A communications company that has horrible communication

T-Mobile is the worst cellular service I’ve ever experienced. I can’t even count the number of problems I’ve had. Contstant website crashes or not responding, they’ve charged my card twice, my phone still was not switched on and then they say I paid in June last when my bank statements show T-Mobile was paid twice for the amount of $69.80 ($65 plan plus tax) July 14th.

Had a 15-day “free” trail for 5G home internet, once I set everything up and it was unusable during 4 PM to 9 PM with less than 1MB down. Cancelled the service and it took almost 3 hour, several phone calls and a trip to a local store just to return the router. Then after all the trouble, I still received a bill… Spent almost another hour of getting the run around from customer service that is flat out horrible. I just ended up paying the bill to prevent a hit to my credit. I wouldn’t even use T-Mobile if it was free.

THE WORST customer service I have ever dealt with!! Poor customer service. Stated that I had to go to a T-Mobile store and they couldn't help me. They refused to put on a manager and actually hung up!

Worst thing I've ever done was try T Mobile! They act like they are giving you the best deal while actually putting you in debt. As a senior I'm on a budget and when I say this was the worst decision!

My T-Mobile phone was stolen. T-Mobile requires a text to your phone to cancel service. You can’t accept a text code to a stolen phone. The retailer was no help either. Checking account had to be closed.

I am a customer for over 10 plus years and when I call customer service I get the run around, they tell me that I can’t talk to a manager, I can’t get my issues fixed, I am paying over 350 for my bill and I am being treated like a non human, I can’t get a corprate. Umber, customer service is no help, they have completely messed up my account, which now leaves my wife without a phone, and she is in the Medical system. The person I talked with was very condescending, and flat out refused to help. WHY CAN'T I GET A NUMBER OF SOMEONE WHO CAN HELP. I guess I will contact Orlando live and report this to the news. I just want some help. Anyone!!!

I've been a loyal customer for 11 years and they refuse to give me copies of texts on my phone that I can't retrieve on MY PHONE! Do not choose T-mobile for anything!!!! They don't care about their customers from personal experience! They have sold me trash phones in the past. In store they have an attitude when you go in for help. I wouldn't refer my worst enemy!

I recently upgraded my phone through your company, and at the time of the upgrade, I returned my previous device as instructed by your representatives. Despite this, I am still being charged monthly payments for both the new phone and the old phone. I have contacted customer service multiple times regarding this issue, but I have not received a clear or fair resolution. In fact, I was advised to continue paying both device charges, and was told that if I only pay for one, the system will consider it as a missed payment, and I could incur late fees or a negative impact on my account. This is unacceptable, especially considering that the old device was returned and is no longer in my possession.

Friendly sales people will blow smoke and offer a huge discount but they will double the regular bill then give you a credit. At the end you’ll end up paying for the phone through the hugely inflated regular bill while they keep telling you, but you’re getting a credit. They’re taking the big sale and putting it on the back end. My phone bill for four lines is $389 But I’m getting a $202 credit. $187 same price as Verizon. Funny thing is they did ask me what I was paying for Verizon and it was 187.

The team at the T-Mobile store in Wesley Chapel provides exceptional customer service. Kazi Z. was especially helpful, patient, knowledgeable, and guided me through switching from my old phone to my new one without any issues. He made the process smooth and stress-free. T-Mobile continues to impress with its excellent service and features. International travel is truly hassle-free with them, which is a huge plus. I highly recommend this location for anyone considering T-Mobile.

I've had Sprint/ T-Mobile phone support for years with very positive results. I decided to try T-Mobile internet, bad call, absolutely the worst 90 day experience ever; intermittent service, reboots, sketchy streams...etc.

Was a customer for more than 10 years. Decided to change carriers and so paid off all my phones. One account had an Apple Watch and phone. When I paid off the phone and watch and transferred the phone number the account automatically closed and I was no longer to access it. I had been carrying insurance on the watch. Since I could no longer access the account and considered it closed I took no other action. 4 months later I received a collection notice from T-Mobile stating I owed $120 for insurance on the watch as they stated I never cancelled the insurance.

In May I got 2 phones and was told my bill would be the same and when June bill came it was 78 more. Called and he said he fixed it and get my July bill and it's 295 more saying I changed plans during mid billing cycle. I tried to explain asking them to listen to the whole 45 minutes on the phone on June 16. It's just horrible consumer service all the way around. Been a consumer since 2002 when it was Sprint.

Worst company customer service ever. All foreigners that can hardly speak English and are of no help. They locked me out of my t-life and after being on the phone for an hour try to get some ** that doesn't understand English and giving all correct personal information I'm still locked out. Ready to leave T-Mobile.

I ordered a T-Mobile internet wireless device and it was never delivered even though UPS claimed it was. T-mobile refused to speak to me, the customer, without driving to a T-mobile store so I had to do that to speak to a T-mobile business account manager. After drive to T-mobile multiple times, they finally were able to order a new internet wireless device. To make a long story short, the device got horrible reception where my business was located so I had to cancel the account to proceed to return the device.

The worst Internet service I've had since the dawn of the Internet. I have to restart my router EVERY DAY.. you can't easily talk to anyone, mostly because you can't connect to even access the web, but when you call the wait is over a half an hour..

Hello, my name is Darryl **. I’ve been with T-Mobile for about seven years now. I was just diagnosed with pancreatic cancer on January 6. I just had surgery and I’ve been in New York for two months now. I just noticed my phone was cut off so I called me and tried to make a payment arrangement and they told me I need the minimum payment of $170. That I’d be easy to pay if I didn’t have to pay my insurance for life saving medicine that’s keeping me alive and the guy on the phone would not budge. He didn’t care about my life. He care more about the money. I could’ve paid it next month but this month is just I had to pay my insurance so if you have any friends and family do not go to T-Mobile. They do not want your business 'cause they don’t care about you 'cause if you’re not here how they gonna get the money. Go to company value as a person as a $.

The Oviedo T-Mobile near Lowe’s had an employee Mario whom is truly a great person and employee. I had gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own.

After 29 yrs with Verizon, we switched to T-Mobile for cheaper international plan. A MAJOR downgrade. Always a delay reading voicemail. It spends sometimes minutes, stating it's still transcribing. With Verizon reading voicemails was instant. The same with downloading photos. They remain blurry with sometimes more than a minute before they download clearly. Also many dropped calls, and areas with no service. And no, it is not the phone, as my wife has the same problems with a different phone. Far more than with Verizon. I will definitely switch back!

Unorganized company with so many promised as I was with them 24 months. I did not get good service from them currently. I am with AT&T and I have no problem. I finished within Jan 2025 and have a bill for $7.99 for May and June surcharges which make no sense at all. I have to pay as they blocked my on line payment. I have to pay cash to them. No one seems to be in the store where I paid understand my account. They only look at the computer and say you have top

They advertised bring your number, your iPhone 15 IS ON US. That is false. They also claim I have free AAA road service. I haven’t received my membership card. I have 13 more payments on the phone that was free? Would not recommend it to my enemies!

They lie about how much things will cost and how much they are setting you up for. Our bill has went up without notice time and time again. I paid 1000 for my phone in the store and the lady said it was paid off with that, I look on my bill to see that I have “installment” charges of 70 per month on my phone. Just go to Straight Talk where they are straightforward.

Changed phone & Internet over to T-Mobile. My husband set it up on the phone (overseas?). It got messed up and had to cancel his account and put in my name. We were in the store 7 hours over 2 days. Internet worked well and slowly went downhill. At 6 months we kept rebooting it. Took it back and they said they'd swap it out but wanted us to spend more money on a booster. Swapped it out and the replacement was worse. We also got the Tracker system, went to Japan and they don't stay charged more than 7 hrs so those were worthless to track our luggage. Phones didn't work with the International Plan. Spent 2-1/2 hrs total on the phone to try and fix it. My husband's phone eventually worked but I could only get texts. We were gone for two weeks but had to pay two months of the international plan because it overlapped two billing cycles.

Worst decision I ever made….trying to consolidate business phones here. In store people were great. The business customer service is awful. Never get to the person to discuss what it needed, documentation requirements are equal to an IRS audit by kindergarten children. When you call to ask a question about correspondence they read it back to you. Nobody I spoke to knows anything about the financial documents they are asking for. They denied my identification having my drivers and passport.

Updated on 07/12/2025: Correct my previous review about the weird tmobile service. My issue about the unexpected bill for WhatsApp was resolved by customer service directly calling them. Will see how the issue with the headphones will be resolved

Is T-Mobile USA own company? I called 611 requesting my bill with phone numbers printouts 7 times. It never arrived. Rep confirmed they can access bills going back to Feb 2019 yet it never arrived. Calling local store in Nj couldn’t assist! How come they do not have same access?

I have been a customer for over 19 years, previously Sprint and T-Mobile took over. At first everything was fine. Last April I called in for help with something unrelated and was told there is a new plan that can save me 35.00 per month. I declined, I have a senior plan and was satisfied. No, you don’t understand, you will save 35.00 every month and your plan stays the same, no change to coverage or anything AND you will get one year free AAA, Netflix, Apple TV. Well, ok if you’re sure. So my service went from 97/mo to 124.75/mo! I No longer have a senior plan. Darius (a supervisor) refused to give me my old plan back because it’s been longer than 30 days. So T mobile has taken advantage of a senior. This is being reported to the BBB and news stations as well.

My family has tried T-Mobile 3 separate times. Every single time they have lied about their service plans - especially regarding cost. The last time they tried T mobile they compared Verizon and T-mobile. We put miles on the vehicle giving us the best true experience. Both phones were good to start with. What became more important was when we got lost and T-Mobile just didn’t have anything and Verizon came through- even under the canopy of trees on some remote roads.

I'd give a 1/4 star if I could. After countless problems and phone calls to T-Mobile where we're given a different excuse each time. Well after the 2nd new router came and that didn't work we decided to cancel that. I was offered phones to stay, after I told Ross I did not want 2 lines even if they're free for 2yrs. Well what happens after the 2yrs, guess I would have another yr to pay for 2 lines I kept saying I have no need for. Ross told me all good no worries, no new lines. I got a text message the next day about activating 2 lines.

Suffered through AT&T for years with internet….finally T-Mobile offered 5G internet in my area…got it, what a blessing! Best thing I ever did…this is how internet is supposed to work. Thanks T-Mobile!

I have been with T-Mobile for several years. I was very satisfied with everything until just recently when prices started going up. But I love the phones and I loved how you could get new phones on a regular basis. My dad told me about this one phone service that is Uber cheap with great options and service. So I checked them out and decided to go with them. I called them and signed up and did everything I needed to do. They told me I needed the four digit pin from T-Mobile in order to transfer my number. So I contacted T-Mobile and got the number and they said nothing about doing anything else. The new service said it would be up to 72 hours before T-Mobile would release my phone number and I would have service. Now it’s been Almost to the fifth day with no phone service. I just got done on chat with T-Mobile with a female whose name starts with a G.

The transfer process is horrible. You spend hours on the phone trying to transfer with hidden fees no one talks to you about. You spend hours on the phone on hold and their systems don’t even work. You have to call multiple times.

The service here is outstanding. The last times I’ve had an issue it was promptly fixed. Highly recommend!!!! Super easy to work with and outstanding customer which is hard to find these dates. Kudos to Katherine and Fabian!!!

If I could leave a 0 star review I would. The late fees they charge with this company is insane, we have been struggling with financial stuff lately and we’re late by a couple days the last 3 months and over those 3 months we have gathered a total of 310$ of late fees

I find it very discouraging with billing. Every month my bill goes up. You ask why and you get a lame excuse. I pay off a devise, you penalized. You get charged extra cause you don't get "the credit". Such BS. I will change my phone line to Boost. You billed what the tell you. They come at you with extra bills. There's no such thing as thank you for being a loyal client. It's more let's see how we can screw more.

I been a long term customer 20 year worth to be exact, I loved the service for the most part but as of today I started looking for a different provider. I found out they are going to away with their DEI programs and this is something I will not support, will take my money and service elsewhere, goodbye old friend.

We are Sprint customers for 20 yrs. Sprint was always great. Was always has a good value. We were force to switch to T-Mobile which as a whole wasn’t too bad. But my husband plan came with 2….2 tablets which they make seem as a good deal: we literally used them for one trip each and they have never turned on again. Like don’t offer something that’s shit!! Is there a refund? No. 'Cause they offer them for free. Sure. (Noting is free) I guess you get what you pay for. Please do not accept offers for free from this company or just a waste of time thinking you got something.

They increased their billing after I was a customer for over 15 years and service went down. The customer service is a nightmare trying to push this company in to complete automation while increasing prices and dropping service!!!! Horrible company! So I canceled my service and they still charged my bank. The bank worked to return payment for unpaid service and so T-Mobile sends me a bill saying zero owed! This was not the end. Then I receive a bill for more than my monthly with zero itemized fees. When I reached out for itemized fees they refused to send me a bill. 4 hours later I received a text message from some collection agency! So they sold my debt in just a few hours because they refused to send my an itemized bill! Stay away.

I purchased a phone from T-Mobile. Paid the phone off now I'm trying to transfer to enough carrier but TmObile will not unlock the phone and it's paid off. l called several times to get know where if l could give a minus 0 for the service I will. l wouldn't recommend no friends or family member to Tmobile service.

I was served by Angel JR at a T Mobile in Niles, MI. Angel was a numbers guy and broke down my bill by taxes, and cost per month on the spot. He also called me by my name during our conversation. He would be very successful working as a table games dealer in a casino.

T-Mobile is one of the worst companies in America. Two months ago, I traded in a new phone because I was getting shoddy reception (otherwise it worked perfectly.) A few days later they sent confirmation of receiving it. Now, they are claiming it was damaged and charging me $50 a month to keep the phone. Add onto that I have had to call them every day for the past 10 days because my phone has one bar of service and my internet freezes and buffers all the time. Nobody is doing anything to help me or fix the tower that is not working correctly. PLUS, their salespeople are hired off the street and most don't know what they are doing. They can't help with any technical issues. When I initially bought my new phone, they lied about the bundling of other products and ordered the wrong model which took a very long time to rectify. I am going to switch to another service today.

I do not even have T-Mobile and they stole money from my account, put it back. I changed my card and again took money out 148.00. I would never have them, they're thieves, watch your card. I have no idea how they got my card, BEWARE.

TL;DR: Free trial resulted in an invoice for an incorrect summary of actions on the account. As someone running a business, it makes more sense to eat the cost of this mistaken invoice than it does to try to contest it through their faulty phone system. I really hope that isn't part of their game because I am sure some companies just pay it even if it's incorrect.

I had been a T-Mobile customer for many years. When I started service with them I had great service and reasonable cost for their service. Today I went with another Carrier because I don't want to do business with someone that has an accent and difficult to understand. I also want to know I am given the truth about my billing and have service that increases in cost over time when nothing changes in my original agreed service plans. I feel since they have gotten bigger in their Business and Cell Phone provider, their quality to really care for their customers has become very down graded.

First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.

Absolutely the worst internet ever!! If you value your sanity, do not get T-Mobile anything! Been having problems since the day we got it!!! Most stressful internet service I've ever seen or encountered! If I could I would give it -10 stars.

Stay as far away as possible. Quoted at $220 month. Monthly bill is $350+\- for 2 lines. Shondra (supervisor) out of Charlestown SC was rude, loud and obnoxious. She shouldn’t have a customer service job. We have been customers since 2004 and were treated like dirt. STAY AWAY!

The down payment for any upgrade is ridiculous. We have 4 lines with T-Mobile and my girlfriend has been with them for years. I cannot complain about the service itself but they need to come up with some sort of benefit for staying a customer not just becoming a customer.

We switched from Xfinity to T-Mobile. Everything was going fine. I put my account on Autopay just like the rest of my bills are. Then this month T-Mobile shut off my Internet. So I called to see what was wrong. T-Mobile said I didn't make May's payment huh? It's always been on Autopay so T-Mobile didn't take it out. Then in June they took out $77.82 but how did they do that if it wasn't on Autopay? Then turned around and said if I paid another 70 dollars they would turn it back on. No thank you. Once burned I never go back. So back to Xfinity I go where customer service is a lot better.

I have been a customer for well over 10 years. When John Legere was CEO, the company was at its best. Since Michael Sievert took over as CEO, the company's complaints have increased, and the number of complaints from unsatisfied customers continues to grow daily. In the last month, they switched my gateway four times to help with the slow internet, but it has gotten worse, not better. Initially, my internet speed was as high as 600-plus Mbps, but for 14 months, it dropped to as low as 39 Mbps, to the point where I no longer enjoy using my 4K TVs. The worst part is that my security cameras lose signal frequently, as we all know, which is not suitable for our security.

I used to love T-Mobile. Been there almost 20 years. Their customer service is horrible!!! Plans are too expensive. Stay away!!!! They changed ownership and the company took a turn for the worst. Grandfather services don't exist anymore. They give current customers no reason to stay and they're not doing anything to attract new customers.

I have been a T-Mobile customer for about 10 years. They have terrible customer service and also have no respect for their customers' time or phone problems. We pay too much not to be given proper support. Terrible company, and they screw every chance they get, the phone companies make it so difficult to switch companies and it’s shame that paying customers are treated like crap!!!

We have had no service- Internet or phone for 2 days. Customer service said cell towers are out but neighbors who have T-Mobile still have their service. And they can’t give us a time when it will be fixed. We have to drive 9 miles to get a signal for a phone call. This is the second time we have had outage issues with T-Mobile. Absolutely unexceptional!!!!

I been with T-Mobile for 20 year. They don't have any loyalty. As soon as I get a chance I'm going to remove all 7 lines to another carrier. I do not recommend T-Mobile to anyone. They don't have any loyalty.

Absolutely, horrible company. They lie to your face. They overcharge. They double-charge. And trying to get their employees to just do their job is a joke in itself. Rude rude rude. Lies lies lies. Horrible service.

I recently switched to T-Mobile to save money on monthly plan, which was given to me when I communicated in person at a store and I switched based on what information was provided to me that time, but later from 2nd bill it was all different, higher than what I was told. When I raised the issue to the store they mentioned there was system and process related issues which did not provide me correct scenario at the point of switch and they cannot do anything now. I am now stuck with T-Mobile for next 24 months with higher monthly bill than before I was paying to previous provider. I am questioning myself on why did I switch to T-Mobile, a big mistake. If T-Mobile had provided me correct scenario then I would not have switched. Anyways, employee was good but the process issue led to this and a not happy situation for me.

TMobile are expensive with lousy customer service. No resolution to ongoing issues and endless problems 0%. Endless problems with calls, ignorant & rude reps who do not troubleshoot but try to upsell.

Watch out for T Mobile kiosk at Sam's Club. The sales people do not know what they are doing. We have had nothing but troubles since we switched 2 months ago. They lied about the keep and switch program and billing. They stated they do the keep and switch but when we talked to customer support the consumer pays previous bill and they reimburse you.

T-Mobile’s customer service was incredibly disappointing. I called to make a payment for international calls since I’m currently outside the U.S. They asked for a 6-digit PIN, which I explained I never set up. In the past, they’ve always sent me a one-time verification code via text to confirm my identity — but for some reason, this time they refused. Instead, they insisted I download the T-Mobile app to create a PIN. I explained that I don’t have enough storage on my phone to install the app, but they still wouldn’t send the verification code by text. As a result, I wasn’t able to make the payment. It was a complete waste of time, and honestly, I’m starting to think it might be time to switch providers.

Very bad customer service. THEY CUT OFF PHONE JUST LIKE THAT. I said, I have better offer from AT&T. $120 for 4 line with upgraded phone with no fee. I have been talking to 6th agent go get answers, they switched to another agent. I SPENDED ALMOST 3 HOURS.

T-Mobile, I switched to you since other service in NM is garbage. Now you are turning into garbage also!! Almost full bar service and data never works. Man this state and service providers are garbage.

I absolutely HATE the recent update!!! It completely changed my phone and I'm considering canceling TMobile that I've had for 21 years. Also just got their internet and not loving it either. Would not recommend

I've been a customer of T-mobile for over 17 years and didn't realize I was dealing with crooks. I'm on my 4th z- fold 4 and don't want it anymore. They're junk and wanted to trade it in. Straight out of the box brand new and they want to give me $500 for a $1800 brand new phone straight out of the box. Corporate greed. All about the money and not about the customer! As of Monday going to AT&T they're giving me a $1000 for it on a trade in for a ultra 25! Called t-mobile to see if they would match and they said can't do and sorry that I'm going to AT&T and at this point I can't wait to change companies especially when I don't like dealing with corporations who steal from customers!!!!

T-Mobile is a rip off; my experience has been nothing less than a con job from day one. If you plan on getting or switching to T-mobile DON'T. The sales reps will lie to you and mislead you on what your plan is and what you pay for your devices. Customer service is not much better. I won't go into details of how bad this company is but will advise if you have any thoughts of going with T-mobile. Do not, I repeat do not.

T-Mobile treats my data like it’s a cheap thrill, sending me four defective phones under warranty. They bombard me with the same annoying ad on loop while I’m stuck on hold, enduring obnoxiously loud hold music that could wake a coma patient. They force me to request a callback to avoid long wait times, only to slap me back on hold for an hour as soon as they call. They employ clueless staff who can barely address issues. Every visit to their store is a nightmare—employees act like they’re under the influence, taking two hours to hand over a simple SIM card because they’re too busy chatting like high school cliques. Their network security is as flimsy as tissue paper; my phone’s been compromised on their system. This company is an absolute disaster, and I can’t fathom why anyone would pay $50 per line when you can get superior service elsewhere for half the price.

They have by far the worst customer service of any company I’ve ever dealt with. I’m talking any company, cellphone companies all the way down to somebody selling tacos on the corner. The only reason I gave them a one star review is because zero wasn’t an option. This company’s customer service sucks!!!!

Tried to switch from T Mobile, they are holding my phone number hostage for half a month because THEY cancelled my account without asking me, before I could complete the switch. Absolutely dog shit company. Never do business with them. They treat their customers like garbage and scam them out of money when they try to leave.

I used to absolutely love TMobile. Myself and my family have used them a handful of time over the last 20 years. However, over the last year every single interaction I have had with their customer service has been abysmal. First they stick me with a phone financing plan that I had never agreed to and told me to eat the cost. When they did that, I cancelled part of my service with the intent to eventually fully get rid of my services. It turns out when this was done the service representative did not fully check my account and different account setting got changed.

Top Service from Anthony at Westminster, MD 21157 Mall. I accidentally uploaded a app that hack my phone... in my panic I rush to T-Mobile... Anthony immediately calm my fear. In less than 10-minutes he solved the problem... and showed me what to do... I gave him a big hug... I was so happy and relieved. 😌 I very much appreciate... his patience... I 78 yo... and he didn't treat me like I was the old ... have no idea what you're doing... Please honor this review because he was great / the best. Sincerely Gladys... I only go to that T-Mobile the entire staff are great. 🌹 💐 ❤️

Totally lied to about what costs would be and was told not to worry about anything I had so many days to switch back to my original carrier with buyers remorse. Well it just cost me 24.00 for 8 days of hardly any service even though I'm 5 miles from the tower and have a clear view of it. Do not believe anything they tell you. The hassle free switch over took 3 days. The 3 lines and a table was supposed to cost 130.00 a month. Thankfully I had only moved 1 line over and they wanted 108.00 for 1 line. Like I said earlier liars. They will never get another dime out of me

I have been with T-Mobile for long time, last year I started to have big issue with the signal inside my house. I called numerous times. They promised to fix it, for a year!!!! nothing is done. After last attempt to give them a chance to fix the issue, they promised they will contact me in mx 72 hours, they tried to contact me, no signal, no issue has been fixed. I finally got lost my patience, I asked to cancel the service, since it is not my fault I asked to get forgiven from the balance of the phones I am financing with them, they refused to give me a break on the money, and they failed to let me enjoy my right of service inside my house.

I am a senior citizen, and normally purchase prepaid SIM cards from T-Mobile in the amount of $15 or $25, depending on my need, at the time. I went to two authorized T-Mobile dealers in Renton, WA - the first one told me their computer system was down for prepaid cards (but evidently working for post-paid service), and directed me to another dealer in Renton. There, I was told they no longer sold $15 or $25 cards, but could sell me a $40 prepared card, along with a $10 SIM card, plus taxes and fees, which would total approximately $60. I was then offered a senior discount plan which included unlimited talk, text and data. I inquired about the cancellation fee, and was told I could cancel any time, and that the amount of the bill would be prorated. I confirmed the information with the manager. It seemed like a good offer, so I accepted.

When getting my phones, I received a free voice line that was never used. When I ported the lines that I did use, they charged me $150 for that line never used. When I called to make sure that my lines were canceled, they sent me an email canceling my internet service and that I had a 45 days to return the device. They didn’t cancel my internet and charged me a late fee. This was the worst service. I rarely will leave a review, but want to make everyone aware of the scam. Also, when I signed up for the lines, T-Mobile’s campaign was that they would not raise their prices. Within a few months, it was all over the news media that T-mobile was raising their prices. Consumers had to notify them if they didn’t want their rates hiked up.

5 years ago I got a T Mobile phone account. Then the middle of this past Feb I got their internet service. The person who took the order from internet service didn't listen to my new address and had the router sent to the old address where I started up my phone acct. I haven't lived there for years. Now T mobile wants to charge me $300 for the modem I never received (I now have a different one) saying it hasn't been returned. And then they say the time passed is too long for an investigation to be done. The actual phone and internet service have been fine. I'm done with them and will be looking for a new phone/internet company.

I am an UBER driver and until today a long time T-Mobile customer. I have been without cell service for the entire day with no end in sight. T-Mobile’s response “we won’t compensate you for you loss”, which means they have no interest or motivation to restore service. Stay away.

Needed to unlock an old phone and they refused until I paid my current bill even though I've only been with them for 14 years and of course they don't do anything in store. You have to contact customer service and wait forever

For the last three weeks my internet just buffers. I contacted customer service and was told to restart my equipment. I have done so more than twenty times. That does not correct the problem. I was told that it might be a tower problem. They said that they have been having problems with a tower for weeks. They told me that they had no idea as to when it would be fixed. They do not have technicians that come out to your home. I am going to ask if they can at least give me credit for the month since it is not working.

I'm very unhappy about the billing. I've been a customer for 12 years and my bill is increasing... I would never refer this phone service to no one, only way to give a review had to give a star to leave a review... The service is very good but the payments I make is more than any and all my bills except my rent. For 2 lines I pay $190-200 a month and my 2 phones is paid for. I have 1 iPhone and 1 android!!!!

T-Mobile does not care about you. I paid off my phone and was told it would be unlocked within 48 hours of paying it off. 48 hours came and went and no unlock happened. I called and they said it would then 45 days. I waited 60. I called and then they said it would take an additional 72 hours. After those hours I called again and they said my account did not exist in their system. They don't care about you or your patronage. Do not use T-Mobile.

Paid a bill and still no service. Paid the bill on my account online for prepaid. Called T support and they say I didn't make a payment. Checked my bank statement and it says 52 dollars postpaid for some reason. Went to T-Mobile store and they said there's nothing they can do. Said to call t support. They say the same thing. And then they said why not open an post Paid account and I said...and get screwed a 2nd time. Rob me once. Shame on you. Rob me twice shame on me. Nope gonna happen. So I'm with Verizon on same day as this screw up. So I'm out of 52 dollars. Even got a reference number for it in the email. No help.

🌟🌟🌟🌟🌟 **Rachel “Ray Ray” Sets the Gold Standard in T-Mobile Tech Support**. I’m another beyond-satisfied customer thanks to Rachel "Ray Ray" at T-Mobile Tech Support. It’s rare these days to come across someone who’s not just checking boxes but genuinely cares about people. Rachel is a standout example of what customer service *should* be. She didn’t just listen—she understood. Within minutes, she assessed my issue, provided the right recommendation, and resolved everything with professionalism and heart. That kind of care isn’t something you can teach—it’s who she is. There’s an old saying: *You know a person by the company they keep, and you know a company by the customers they keep.* Rachel raises the bar and sets a new benchmark for excellence. Because of her, I’ll continue to trust and recommend T-Mobile. If you're lucky enough to get Rachel on the line, you're in good hands.

Hello everyone, if you have @tmobile, you are being ripped off. Check your account statement. They are over-billing all their customers. Spectrum costs only 30 dollars a month for the same exact equivalent service. T-Mobile is offering for $145!! I had both lines for over 3 months and I can tell you Spectrum has better network service and coverage. There is absolutely NO reason to pay over $140 dollars each and every month on basic phone line and service!

I’m deeply disappointed with how my return was handled. I followed every step of the return process exactly as instructed, yet I’m now being held accountable for a device I no longer possess. Despite reaching out to multiple customer service agents, I was met with deflection rather than resolution—essentially being blamed for something that may have gone wrong between the company and UPS. As a customer who acted in good faith, I expected better treatment, clearer communication, and a genuine effort to investigate what went wrong. Being asked to pay for an item I responsibly returned is not only frustrating—it undermines trust.

I have a four year old iPhone 13 that’s starting to have issues. Tmobile advertised an iPhone 16 pro on us. When I went to the Tmobile store they offered me a $300 credit towards a new phone. They wanted me to change my plan that’s no longer available to get the “free“ phone. I called 611 on Saturday and was told they would look into my issue and call me back on Monday between two and four my time. Nobody called me back. I talked to a very condescending supervisor who told me they tried to call me back an hour ago. I told him that if that was the case they left no voicemail. He told me that they don’t leave voicemails. I told him looking at my recent calls that no one called me. He more or less called me a liar. I’ve been with Tmobile for over six years and if this is how they treat their customers. I’ll find another provider. If you’re thinking of switching to Tmobile I’d think twice about it. They don’t care about their customers.

I went to T-Mobile in Live Oak, FL because they were running a special of free phones to switch from my Verizon account. I was told my monthly service would be $90.00. Have been with them for 7 months now and never was the bill below $112. Switched today and was informed I owe $361.00 for the phones. I told them I was told they were free if I switched. They said free as long as you stay with them. Salesmen in Live Oak never said that. Service wasn't good, constant dropped calls. Just be aware they lie to get you to sign with them and get your money and then they could care less about you. Lies, lies and then more lies. Do not go with them unless you want to pay out the nose with horrible service and want to be lied to.

Beware of T Mobile!! They will bill you on a closed account. Then when you call them to try to get your money back. They say we need PIN so they can Access your account. And they can't access it any other way except with a PIN so they steal your money if you don't remember that PIN.

Not once but twice I had to do the whole sign up thing for virtual gift card. Well I'm still waiting. I'm on week 8. Still no virtual card. The first time I waited 9 weeks before contacting someone. They had no information on it for me so now I'm on week 8. Periodically checking my email. Nothing!!! So what excuse will we have this time? Very frustrating.

T-mobile says it has great coverage everywhere. But was told they have nothing planned to correct it for at-least 3 years. You can not get their 5G internet there either. They are buying up other phone carriers, but not spending money to increase the no coverage in my area. Giving them year 2025 to do it or changing to AT&T since there coverage is great in my area. It might cost more but it works.

I have been with T-mobile since 2008. They used to have exceptional customer service, but that is no longer the case. The phone agents make promises and do not document them, leaving customers stranded. Their policies are seemingly designed to punish existing customers, and they are content with doing so. Despite having just gotten new phones, I will be looking to move to a different carrier as soon as possible. All this over a very small amount of money for a 267B dollar company.

Updated on 07/25/2025: Here we go again! Another month and another incorrect bill from T-Mobile. Of course, it is NOT lower - it is still higher. Every bill since our new "agreement" has been incorrect. The promised amount was $143 by the manager of the Bangor T-Mobile store. (When I went into the store, the rep who we talked with plus the manager were no longer employed.) I talked with a rep named Anne who worked for about two hours trying to figure out the mess that is my account. She couldn't figure it out but she gave 100% effort. I was referred to the store manager Brittany. I went in and spent approximately two hours with her. She worked very hard including calling the past employees. She then wrote a paragraph on my "notes" to T-Mobile and explained what the billing was to be each month.

I did an online ordering. Received the wrong phone. Call to cancel the order was told to take my phone to store to process return. The agent misled me. Store refused phone told me to drop it in UPS Dropbox only for ups to lose my phone. Now I’m on the hook for $800 and out of $113 for the taxes. No one at this company takes accountability for issues like this. I was told pretty much pay the money or else. Please don’t go to T-Mobile. They not accountable and don’t have they customers best interest at heart. I plan to contact the BBB to file a complaint cause I was defrauded. Thank you Tmobile for your great service. You're one of a kind. Future Verizon customer loading.

DO NOT USE T-MOBILE! I have never been misled or told something different every time I call customer service. T mobile false advertise and they do NOTHING to resolve the issues in which they created. I've never had more of my personal time wasted as I have with T mobile. If I didn't still owe on my device I'd be long gone. TERRIBLE TO NO CUSTOMER SERVICE and they do nothing to resolve any of your issues. Needless to say changing to t mobile was a horrible mistake, you think you're saving money but that is also not true.

T-Mobile has become worse than Verizon. You call in and you get people who can’t understand English and after you verify your account through the automated system they try to make you verify it again but if I was one of their own it would be ok.

Do NOT do the “keep & switch” promotion. It’s a lie. You will not get the full $830 for your trade in. They split it into 2 being that $400 goes to your installments & $400 to your service. You won’t have a bill for a few months but the device you switch to will NOT be any less. It’s all a LIE to get you to switch over. I’m extremely upset. I should’ve stayed with AT&T. Do NOT trust what they say.

I was a loyal T-Mobile customer for over 20 years and, like any long-term relationship, there were ups and downs. What always kept me with T-Mobile was their exceptional customer service—they consistently went above and beyond to resolve any issues I encountered. Unfortunately, that standard of service has drastically declined in recent months. I experienced a frustrating situation where I spoke with two supervisors who promised to follow up, but neither did. When I reached out again, a third supervisor contradicted the previous ones, stating they were incorrect—leaving me with the impression of a disorganized and unprofessional work environment. That was the turning point that led me to switch to another provider.

This is the worst phone service provider I’ve ever had. I don’t have service in most of the areas that I live and travel in. I was told that they have partners that you will be able to use their towers and I have never been on a different network. The salesman lied about all of their coverage. I don’t recommend T-mobile to anyone.

Let me tell you. Your employee Tamaka ** is an awesome salesperson. She knows her job so well. She has an awesome personality and did her best to get me to switch service. She told me all the info about sales and promotions and was so educated about her job and her Company. If I ever did switch, I would love to have service from someone like her. Kudos to her. She is at the site in Chatham. Y'all go see her for excellent service.

This company has zero regard for their customers’ time or trust. They made absolutely no effort to correct their own incompetence—randomly canceling my order after dragging it out for days. Then, with astonishing indifference, they told me to reorder, fully aware it would mean another massive delay. No apology, no accountability, no compensation—just a cold “deal with it.” This is how they treat a brand-new customer; I can only imagine the neglect regular customers endure. Save yourself the frustration and go elsewhere—there’s a reason they’ve been sued. “America’s largest network”? More like America’s biggest letdown.

Internet box completely shuts off and or doesn’t give good connection. Will disconnect randomly and connect again spontaneously. Turning it off and on again only works a few times; otherwise never had to do that with any other Internet boxes. Absolutely ridiculous. Should’ve just switched back to AT&T.

I requested to cancel my account to move from T-MOBILE to MetroPCS. I realized that they did not cancel it on time which resulted in one more bill extra. They mentioned it is T-Mobile's fault and I should check T-MOBILE account once I cancel it. How I checked the account if my transfer to another carrier.

T mobile has poor or no service in Metamora, Dunlap and Lacon IL. They refuse to acknowledge it and it is apparent as the entire area has no T-Mobile stores. It is impossible to report an area of bad service or no service. No one at T-Mobile cares at this point if they lose all customers in the area of Peoria IL.

We came to the company, having changed several before. We asked for an unlimited tariff without other additional options and services. At the beginning of use everything was fine, but then the connection became worse, constant interruptions, if on freeway even worse, you can't hear anything, constant stuttering. If you leave the city limits for 1-2 rides, then the connection just disappears. And then it got even worse, even in the city center the connection just fizzled, disappeared, froze, looked at the point of not raising your head in the sky. And if you go to a shopping center, the connection also disappears. Then we needed an additional line, in the office they promised us a unique price and a free phone, just use the connection. Well, of course we agreed.

I had reached out to customer support 3 times to try to get copies of my last two bills as we recently switched carriers. Got hung up on all three times. There is zero support If you are no longer a customer. When setting up our account initially they require you to set up a security PIN so they can verify your identity, perfectly acceptable. When calling in today they asked for the PIN to verify my identity no problem. My account was locked and we couldn't log in cause we switched carriers to download our bills. They say they are unable to help me and I had to make an extra trip to a store front so they can see my ID to verify my identity in order to receive copies of my last bill.

These people will screw you every step of the way. You have to focus on every single thing or you will end up with 5 lines that you didn't ask for padding your bill a couple hundred bucks. The promotion to get the family to switch to them was a lie too. This company is ruthlessly trying to steal its customers' money. And they obviously don't care.

The worst service EVER. You chat or call them to fix problems that they make and the just told you to go to a store! They play with your time, they ask you a stupid pin when you don’t even have an account with them anymore and they expected you to remember that pin for them to verify the account when you already give them your social, phone number, date of birth and email! Is just so ridiculous that any process takes you like 3 different workers to fix it. And they even try to yell at you when you demand them to their job! I cancel my account and it took them 5 months to give me the credit that I have on my account back. It’s really frustrating and a waste of time to be part of this “service”.

T-Mobile has the worst coverage in my area. Got trapped into a contract with attractive phone offers at Costco store. The Promo promised at store did not come through. Calling T-Mobile customer support never helped but they have provoked so much, so I would go away. Charged $360+ for International calling while using a wifi service. Paying around $240 for 4 lines for a worse service.

T-Mobile absolutely sucks. Long story short for some reason, they decided to turn off the phone that I purchased because they flagged as fraudulent and it’s been trying to get it restored! I absolutely do not recommend T-Mobile to anyone and customer service is awful! Do not purchase any phones from T-Mobile.

I opened an account for home Internet and canceled within a week based on poor network coverage. I returned the equipment well within the free trial window and received confirmation over the phone that the account was closed. Every month since I have received a vague bill saying I owe $14 for a "late fee." How the math works for calculating 14 based on a ZERO account balance is beyond me. No telephone representative has been able to solve it; they keep saying I need to drive to a physical store to get help.

Today I went to T-Mobile on Jamaica Ave, Queens, NY to check out my phone that was damaged and Frankie was there to assist me every step of the way to get my device so that I could receive my calls. His assistance was exceptional and I would surely recommend Frankie to any customer or prospects. Well done Frankie, I was satisfied.

I'm afraid I must warn people against doing business with T-Mobile. More than 4 months ago I took them up an offer to provide internet service to my home in Sunnyvale, CA. But the service was spotty and I returned my gateway device to the local T-Mobile store well within the free trial period. However, I was billed a total of $60 for service I neither received nor contracted for. T-Mobile promised to refund the entire amount on 4 occasions. Ten phone calls and 4 months later, they never did. Let the buyer beware!

Frankie at T-Mobile on Jamaica Ave Queens NY, gave me and my Aunt an exceptional customer service experience today. We went in to enquire about an old phone and bought a brand new phone because of the experience and fruitful information given to us by Frankie. This guy's knows his stuff and he assisted us with delight and honesty. We left the store feeling satisfied and well pleased, I would strongly recommend Frankie to anyone visiting this store. #He deserves promotion, #he deserves a raise of pay. 100/100.

Horrible service for business Internet! If it wasn't for us switching our phones to Cricket earlier this year, we wouldn't of been able to print invoices or run our business today at all. TY Cricket Hot Spot. You really saved the day.... Been on hold with customer service all day literally and when someone finally took my call almost 3 hours later.... They had to promise to call me back 'cause their system crashed while helping me. LOL. Figures their own employees can't even use the system without something messing up... Then when I was waiting on his call back for over an hour I decided to call back and now I'm still on hold again for almost 45 min now.... Horrible service both physically and customer service. Please heed my warning and so around businesses.

I stopped in the Brecksville T-Mobile where Corey assisted me promptly. I was having issues with sending text messages, which was strange because I was able to receive them. I had been on the phone with tech support all morning, and no one was able to fix the problem until I stopped in the store. In just 2 minutes, I was on my way. Corey was very knowledgeable and pleasant to work with, although I walked in extremely frustrated. I was all smiles leaving that store. If you want to work with someone who has excellent Customer Service Skills, can deal with dissatisfied customers, and send them home happy, Corey is your guy. He services out of Brecksville, Ohio. Tell him I sent you. :) S. **

I was a member since 1998 and no issues until it was bought by T-Mobile, very scammy since then. Their free welcome gift ended up being a monthly premium charge. They agreed to reimburse my account some 2k 18months ago. Never came. I switched to Mint Mobile and moved my number. Best decision ever. Then a month later TMobile charged me another monthly charge via ACH. I disputed it and they immediately sent it to collections. Then they also billed my additional fees for reversing the charges. Holy crap guys. They try to get you coming and going.

Enjoy sub par service, intermittent intermittent connection, & buying your upgrades cheaper directly through Apple & Samsung, then you'll their service. Only redeeming quality & reason for that second star is their agents & customer service.

Dear T-Mobile. My 18 year old son was killed tragically a few days ago. I called to cancel his line and your rep recommended keeping the line to save money. I told them I can’t see that number on my bill each month. Thank you for being heartless. Oh you did offer an alternative of seeing if I have any friends or family I could add. Seriously let me work on that while I’m dealing with the hardest thing I’ve ever had to do. Highly dissatisfied.

Been with T-Mobile for over a year with no complaint about coverage (same as others) but am extremely upset with the company for reneging on its phone deal by one of its representatives. I spent nearly 2 hours of phone time appealing to multiple levels of management to "do the right thing" but was told "sorry, but the deal given to you for the discounted phone deal cannot be honored unless you pay for an upgraded plan". What really bothers me is the fact that I was ready to move over to Verizon (offering a free phone) but the representative wanted to keep me and made me a deal on a new phone (not free but a discount I could live with to stay with T-Mobile).

I had the best experience I’ve ever had with a cell phone provider today. Epifania was the young lady I spoke with at T-Mobile and she helped me with everything I needed. There was some confusion when we switched from AT&T and combined accounts. And she went above and beyond to assist me today and she did so with the patience of a saint.

So sad many years as a customer. And this is the first time T-Mobile no longer cares enough about their customers to talk to them. Have a problem with the call center. Not being able to help too bad. Try finding a number other than the screw you number, They publish as a corporation number. It just goes to the contact center. Who could give a crap less about you or your issues? Another lie...they are not above taking your money though....that they are happy to do.

I have been a T-Mobile customer for 20+ years. The last couple years things seem to go under with price and services. With all the price increase, Now they are removing their plans. I switch to another mobile phone carrier in March 2025. I clearly request cancelation of all my lines and services. T-Mobile rep said they made the changes and cancel the services. My billing cycle should stop in April 2025, it did not they continue to take money out my account. Not being a member anymore I have to go to a corporate store and have them identify me with a T-Mobile rep over the phone. After an hour waiting, they issue a refund. You will think it will stop there! Nope I received a new bill charging me.

Genuinely just a frustrating, money hungry American corporation. Authorized users can add services but only the main account holder can remove them? How obvious does it have to be that you just want to take your customer's money for as long as possible?

I wouldn't recommend this company to any friends or family. Difficult company to deal with. Poor customer service. They keep sending me bills after my account was closed in February and is now June so 4 months later. They still don't have everything straightened out.

I would give less than a one star if it was an option. The service is absolutely horrible. We have both the home internet and cell services for five lines. As you can imagine that total is quite the sizable bill. We literally cannot make phone calls without calls dropping or it breaking up mid sentence. Our home internet started off decent, especially for the price, but has continued to decline the point web pages do not load unless I turn off the router and reload. Lately around 9pm the service stops working all together and we cannot watch TV at all. I have called multiple times, each time they do something that sounds good on the phone but actually does nothing to help. I will switching to Verizon as soon as FIOS is established. T-Life app, good luck, it always takes for ever to load and I have had to delete and re-install multiple times to get anything out it. Horrible company!

Overcharged me for a year. Could never get any help from customer service. Service was horrible. Tried to cancel my account & kept getting hung up on. Horrible & unethical. Spent so much money to be ignored, lied to and overcharged.

If I could, I will get negative stars but I will give it one. T-Mobile towers keep going down, they said I have unlimited data, if that's the case then why will I slow speed for internet, that means it not unlimited data. If it's unlimited that I will keep the same speed no matter what. I'm so ready to change phone service.

Resilient Sprint, customer with a business plan. T-Mobile sent me new Sim cards and transferred my account to T-Mobile however after two years or so T-Mobile sends me to collections and I get a notice from a collection agency for an outstanding bill supposedly I had on my Sprint account but they did the transfer from Sprint to T-Mobile. Their business advisor sent me new SIM cards and transferred my account, but supposedly never fully closed out the Sprint account so I had an outstanding bill.

EVERY TIME I speak with a T-Mobile customer service they never speak good English and it’s hard for me to understand or get them to help me. Please get well English speakers to work for your customer service line. They’re all speaking another language to each other and lashing in the background. Had to call 3 times to get a well English speaker. All the same with ** or ** speakers.