T-Mobile Reviews

We've had a 10 year relationship with T-Mobile, most of the time no issues pretty good/ decent service.. We moved to Scottsdale AZ 5 years ago and found that we could not get consistent service at our home. This surprised us given Scottsdale is not exactly an unpopulated, barren area and we live in a typical neighborhood of homes. After reaching out we were told "we have connection issues in your area, we know it, but it's not on our short term upgrade list".. So we add a T-Mobile booster that runs off our wifi. Better but not great and we live with it..

Brand new T Mobile customer imported three lines and added a line for a watch. Lots of contact from Splashy T Life app. Today receive enthusiastic info about a Tuesday blanket giveaway. Bright pink - granddaughter would love. None to be had anywhere. Finally found a store many miles away that had one and no certainty they would still have when I drove there. Why go out of their way to lie to me in marketing that is SUPPOSED to make me feel included and special? Gee. Welcome to T-Mobile.

1 star only because I couldn't go lower. Internet speeds are awful and inconsistent, CS is the worst I have ever dealt with. Mobile service seems OK but overall the experience is awful. I was tired of Verizon and the costs but at least the WI-Fi works well. Went back after 4 months.

Absolutely worse customer service you will ever experience. There is no customer service. I have been a customer with their mobile service on 5 devices for 19 years. The one time I call for assistance they have zero assistance. They will repeatedly tell you go to website. Even after asking for a supervisor the agents will continue to repeat over and over the same thing and tell you that the supervisors don’t have time for your call - I had to ask for a supervisor 11 times before I got to talk to someone else.

After the shut down I owed 49 dollar. I sent my regular payment and then 49 as well. I called yesterday. They showed a credit and said I was fine. Today get up they're say 40 today or shut off will be. I ask for 4 days. "No," they said. My phone is with my life alert and on fixed income. I use Chime so in 4 days my my pay will have it after the shut down and everything. They don't want to give 4 days. That messed up. Now say 64. How does 40 got to 64 in just an hour.

Do not get a phone from T-Mobile, anything happens to the phone they will not do anything to help you, they lied about my plan, said it was 78 a month with insurance, turns out the bill was 106 a month, so had to take off the insurance and the phone broke, the back of it in an otter case which they said was guaranteed to protect it and didn't. Now I'm left with no phone, they won't do anything just sell me another phone, really they should of replaced it. Pieces of **.

This company is next to criminal. I’ve had nothing but problems and scams since signing up. The guy I bought from at the store lied about the offer, which I called about when my bill didn’t match up. I was told to wait a cycle or two for it to reflect. I did and nothing changed so when I went in they said I kissed the window (by waiting as I’d been instructed) for them to honor the promotion promised and that the man I’d worked with had since been fired. I was called last March with an offer for a free phone I kept trying to refuse, but the lady urged me there were no strings and it was free. I stupidly agreed and now, since switching my number to my mom's family plan, am left paying off a phone I never wanted and was pressured into accepting because I can’t leave my business plan and keep the promotion.

Inconvenient and inconsistent. I was charged incorrectly and T-Mobile won't fix the issue. Do not use a bank to pay your bill. You may end up needing to close your bank account to stop Tmobile from changing your account if you move carriers.

I had a business Wifi router/modem rented for 2 yrs. I had to call and cancel. When I did, they convinced me to switch it to a business phone line and said the cost would change from 53$ to 83$. They ordered me a phone and shipped it to me next day. I got it, set it up and after the first month I was told I can now cancel the Wifi router/modem which I did and it was sent back. My first bill was almost 600$, 400$ of which I was expecting. But instead of one line they sold me two lines and billed me for 129.99 plus taxes!

Always extra charges for stuff, added a new $40 phone to my plan. It's now a $100 extra charge on my bill, and the way they try to explain is so bs.. Crooks. Can't wait for litigation against them crooks.

Switched from Verizon to T-MOBILE, BIG MISTAKE, T-Mobile says they will give you a 17 If you switch to their service, Which is a flat LIE. T-Mobile did give us a 16E Which is even a cheaper phone than the 16, I will be switching back to Verizon as soon as I can, NOT A HAPPY T-MOBILE CUSTOMER.

I transferred my phones to another provider. When trying to transfer my watch and tablet they told me that I had to go in store to get the transfer pin. The store said I had to call Tmobile. I called tmobile back and they said I had to go in store to get them to get the pin. They have the worst customer service and nobody knows what they are doing. And they talk to you like you are the idiot when they don't know how to do their job.

THE WORST PART IS BILLING. THEY OVERCHARGE. I had service 1 month. The fiber buffers all the time, my phone half the time won’t make a call. When I call they say I will never have to do it again. I have had to reset 3 times now. I have 1 phone and senior internet. I had a bill for $185. Plus what I paid in store.

About a month ago, I reached out to T-Mobile to inquire about switching three lines from Verizon to T-Mobile. I was interested in their mid-tier plan which was about $140 per month for 3 lines. I only really needed one new phone, but the sales person I was speaking to on the phone upsold me on three new iPhones 17s and an Apple Watch. Each device added about $10 extra per month, so I was expecting about $180 per month. However, he quoted me about $210 per month, all-in, with taxes fees, and the device payments. This is when the sales person informed me that the discounted devices were only available for their top-tier plan of $170.

#T-Mobile permanently embedded its pink bot and music into my phone. I left T-Mobile with my unlocked phone I paid for before and after I left. The T-Mobile Support claims to be helpless about removing their invasion in my phone. T-Mobile must remove this violation of privacy from my phone. I will schedule this review on every social media every day until the removal is accomplished, or I will file a class action lawsuit for T-Mobile collecting my private information with authorization.

FALSE ADVERTISEMENT! They promised me a promotion, gave me a new phone that came with this promotion then when it came to transfer numbers, I didn't qualify for it when in the beginning they said it wasn't going to be a problem. Now they are making me send the phone they gave me back, or they will charge me way more a month. Customer service keeps finger pointing blaming each other! They just lost a Customer!

The same as every other major internet provider. Poor connectivity for movie streaming. Customer service is very very difficult to deal with. Same issue from the very first day of service. Four (minimum) calls in six days to resolve the same problem and we have yet to find a solution. This is not to say they are worse than the other major providers. They have you by the short hairs and they know it.

Been a customer for 2 years. Upgraded phones and one phone came damaged from T-mobile. Now we have to pay to replace the phone using the insurance and replacement cost. T-Mobile should be covering the deductible not us. Will be switching phone providers.

I have been a T-Mobile customer for 14 years, but after my experience today, I’m seriously reconsidering that loyalty. I spent over two hours on the phone trying to upgrade to two new iPhone 17 devices, only to be met with misinformation, unnecessary transfers, and completely unprofessional behavior. I was told my account had been red-flagged for payment arrangements and for not paying my bill, which is absolutely not true. Instead of helping, I was transferred to a senior representative who tried to push multiple promotions and attempted to remove me from my grandfathered plan, even after I clearly declined. When I decided to move forward with disconnecting my devices, the representative hung up on me, then called back pretending he couldn’t hear me, saying, “If you can hear me, please call T-Mobile back.” Oddly enough, when I called back, the next representative could hear me perfectly fine.

That just won't your money, don't care if you are not satisfied. I got a phone at Walmart and then returned it the next day. I called T-Mobile and was told the account was satisfied but that was a lie. Today I got a collection letter dated letter for a bill I never got and I called them to see if this was just an oversight but no, that had me to pay the bill plus a late charge, so no more.

Had a tablet on my line and when they said it would no longer work on the network. I have now canceled the same line idk how many times over the last few years and I'm still being charged. Every time I have to call back they say they have no record of cancelation. T mobile will rob you and then blame you.

Today I visited the T-Mobile in Bryan, Tx off of 2818 and ** was such a huge help in getting us the perfect phone for the right price. He was very nice and helpful and I 100% recommend him when visiting the area.

Card was on autopay, old card expired, added new card and for some reason charge didn’t go through. No text, call or email, they just shut you off and charge $20 a line to reinstate. After being on hold for 30 minutes they have me half back.

They may have the best best 5G coverage maybe but the overall coverage has A LOT OF HOLES. You can't leave once you are a customer they just keep billing you. Waited online for customer support for over 20 minutes as mysteriously the call back function was not working. For a phone company to admit they functions don't work??? That is the message.

I had T-Mobile for 13 years. Don’t owe a bill or anything. I added a separate line for my daughter's iPod. She has her own hotspot line. I’ve been paying two separate bill her line and my line. I called to get my daughter hot spot service cancel because they said she use up 54 Gbits. Right after canceling her hotspot my cell phone started experiencing no internet and mms texting problems. Called T-Mobile customer service. Was on phone for 2 hrs. Finally got it fix only for 2 days after Dec 4th 2025 my daughter hotspot plan was supposed to be end!

They overcharged us for 6 months for a line that we requested to be removed. We switched to Boost and have tried multiple times to close the account, they claim they can’t as we have no active number.

These idiots sent the tracking information 2 days late and 2 hours after the delivery was attempted for a delivery that needs a signature. Why would you wait till after delivery instead of before so the recipient can be there and awake to pick up and sign for the phone. This is onto of sending it 4 days late.

Decided to switch carriers from T-Mobile to Spectrum. T-Mobile put a lock on my phone and I am unable to make a call now. I tried going to one store in Shelby, NC. and they called the customer service line and said they would straighten it out. I have two phones on my account and the other phone was unlocked within a few minutes. My phone however is still locked, and I get codes 146 and code 8 when trying to unlock it. Not able to call out, I try and use the T-Mobile customer service Chat line via my computer and the result is,,,, you will have to call Customer service and speak to a representative. These people are a special kind of stupid! How can I call a service rep if my phone does not work??

Don’t believe the hype, T-Mobile is not great as they say, even the supervisors don’t know what’s going on or how to assist their customers unfamiliar with their own products, just great, should not have switched.

I am a retired senior who has been a loyal customer of T-Mobile for over seven years until recently I was grandfathered in the Magenta 55 Plus Plan, paying $55pr/mo. until earlier this year my bill increased by $5, bringing my monthly bill to $60. November 15, 2025, I was looking to add one line to my account, the representative (RJ) I spoke with presented a promotion under the Essential 55 Plus Plan which included Quote "a free phone"; and I have 21 days to cancel, becuz I live in the state of Delaware I will not be charged tax, and my bill would increase to $70, but if I opt to go with Autopay I would recieve a $5, credit per each line off my bill, and my monthly bill would remain as I was currently paying $60.

T-Mobile has to be the worst company on the planet when it comes to refunds. We've been waiting for a $98 refund for over two months, and every time we call, they give us the runaround. A multinational, multi-billion dollar company is being stingy and greedy. Buyers, be very careful when making a purchase with this company. It's a headache, and you're practically guaranteed to get an ulcer.

I was with T-Mobile for over 15 years and when I finally left them because I realized they were over billing me for services and cellular phone insurance they reported me to a collection agency over a $77 bill dispute that they never called me on. I called them and asked for a final billing before I left and they tried everything to keep me. They never called me regarding the supposed bill and charged me late fees. I will never use them again. They cost me significant points on my credit report. They are a big corporate company that do do give a damn about the consumer. I had the means to pay off the dispute but what about the ones that don't. The hit on a credit report can have a serious impact to a consumer life.

I’ve been a loyal customer for 10yrs. I’m not sure what the changes are being made but it is ridiculous nowadays!! Wait time is close to 2 hours! They overcharge you! Expect for you to talk to an automated system! I’m thinking about changing my phone service!

We recently changed our service from AT&T to T-Mobile. This involved upgrading all 5 of my family's phones. The SAM's store in Jefferson City ran by Ian and Collin is amazing. Those guys know their stuff and helped us set up our phones. Highly recommend them at this location.

I recently switched my family over from AT&T to T-Mobile. Unfortunately, from the moment we began service. It has been a disaster. They assured us that we were in a great coverage area, but our calls drop constantly our phone calls break up on the regular and we are unable to use T-Mobile Wi-Fi in any consistent way in our home. It has been beyond frustrating as both my husband and I work from home. T-Mobile customer service has been terrible. I actually had an agent. Tell me that they had multiple reports of poor coverage and service in my area but there was nothing they were doing about it in the short term. I was told that in the long term, in a couple of years, there might be a solution for better coverage.

You have to fight for everything that they promised that they’re going to do to make sure they do it because I lie like dogs to you. That’s all they do. Every one of them will lie to you tell you what you wanna hear and then take it away and you end up paying for it dearly. It took me five months to get them to do what they said they were going to do when I transferred from AT&T, but with way too many calls and a lot of cussing going on I FINALLY got them to do what they told me they were going to do along with threatening to send them to the FCC, the FTC, the BBB and every other thing I could think of. And your promotions are a joke. And their “get one on us” is the biggest joke of all. Yeah they’ll pay for your phone over a 24 or 36 month. That’s not giving you a phone on them that I’m holding your money ransom for 24 months for two years… I said it was a joke and then they lie about it to top it all off.

We had been T-Mobile customers for more than five years. When we ended our service on 11/15/2025, T-Mobile customer service told us that the final bill would arrive in early December. On 12/1/2025, we received the bill by email, but it did not include a detailed invoice, and we were charged for a full month even though we only used half a month of service. The final bill clearly listed the due date as 12/21/2025.

Ridiculous! Very poor customer service, me & hubby were just trying to cancel our home internet because it's so slow and doesn't work most of the time, and they expect us to remember our pin#, they won't help or verify the account with other information, insist you to be in store to do this ..when I went to a branch today I was told "no we can't cancel in store, you have to call customer service to cancel, but, there's another branch that takes cancelations in store, so Iwas told to go to the Tehama Ridge branch", which I did..and guess what, I was told that I have to call customer service to make the cancelation as they could not cancel in store, the same story and loop I've been through in the morning...

When it comes to T Mobile I will share my experience as a customer for over 5 years. I originally was a post paid customer. Over time prices for services or additional services were becoming way too much. I mean $200 dollars plus tax a month for 4 lines was just astronomical in my eyes for services of only using 2 lines to have a supposed better deal. It became too much, Post Paid T-Mobile thought in my best interest after paying on time all the time that going to prepaid would be a better option. Which is was, the service is wonderful, don't get me wrong. When it came to customer service on the other hand they never completed closing out all the lines after they ported two numbers to Prepaid. Mind you I paid off all the bill owed on top the phones I was paying for. I'm thinking, "Great. Customer service took care of it, they gave me their word, I'm doing good on the prepaid." Wrong!

I switch to T-Mobile on Nov 5, 2025 from Xfinity, and ordered a new Iphone 17 Pro Max. The ESIM on the phone did not work, I returned it and placed order for a 2nd one. T-mobile re-called the shipment and I have to place order a 3rd one on Nov 25, 2025. I did not receive the phone until today as of Dec 3, 2025 because UPS could not locate my package. I called T-mobile and UPS everyday on this and both companies are blaming each other and did not have a solution. I am leaving T-mobile and going back to Xfinity, I highly recommend you do not switch to T-mobile from any carrier.

I'm unfortunately one of the customers that is Metronet customer that is becoming T-Mobile. Need to say I'm having technical issues with my Metronet service and Metronet is pushing it over on T-Mobile. I contact T-Mobile, they're pushing over on Metronet, they don't care about me as a customer. I doubt they care about anybody as customers because it's becoming T-Mobile now.

T-Mobile really let me down. We were not happy with the coverage and cost so finally decided to switch providers. We had four lines and canceled all the lines. Unfortunately, we eventually noticed that we were still getting a monthly charge. Upon calling customer service I was told that the “free” additional line.that T-Mobile gave us when we signed up was still active. We never asked for this line and never used it. We were charged for two months that they would not refund. This was deceptive and I would warn you to beware of these practices. In addition, I was told by the customer service supervisor that the sales reps in the stores receive incentives to offer this “free” line. Beware!

What is promised on the phone does not come through. Issues with promotions that create headaches for hours and don’t come through. Customer service reps are all too new to know what they’re doing. I was supposed to be trading in two phones and received one mail back envelope because the second phone wasn’t listed in their system. I had to spend hours on the phone and return the new phone and have yet another mailed back to me. Very inconvenient for customers at every turn.

I like T-Mobile. I mean when it was Sprint it was the best ever. Now you pay for a very expensive cellphone & when something simple happens to the cellphone for you to make a claim they make it so hard & difficult & on top of that they don't repair your brand-new cellphone. They'll give you a refurbished piece. A garbage one. You pay them for a new cellphone but they fix the cellphone issue giving you a lemon used one. How fair & great is that. My cellphone is 7 months old. Isn't charging good & I tried to get it fixed. But now I have to make a claim. Wait like 10 min after you're answering to a machine then they'll come up with will give you a refurbished one for a brand-new cellphone. That's some straight-up BS.

On June 9th, 2025 I signed up for T-Mobile cell service and ordered five cellphones through them. I was able to port two of my phones through right away. I did not have good reception (almost none) at home and at work. I called their customer service and tried a few things, but in less than 10 days I canceled my plan with 5 phones. Three were never activated. The majority of the phones were new in the box yet. I ended up going with Firstnet, since I'm a first responder and they have been decent.

T-Mobile does not give you details on what comes with your service. I tried to redeem a benefit that came with my service and I was not able to redeem it. Did not specify if you open it up to check on details of that service, they automatically started and you don’t get to use the service. Well, really be glad when my contract is at so I can change companies.

A few year back, Sprint was the absolute worst in customer service. Now a part of T-Mobile, it seems that T-Mobile has decided to follow that philosophy. Any significant change to your account requires a service "upgrade". Account inquiries can only be made through their app. Stores are closing, and if you do get someone on the phone or chat, they'll tell you to go to the app. If you've had enough and cancel the service, they bill you for the entire month regardless of when your account is closed. The network itself still delivers inconsistent performance, which is expected given that it's cheaper than their competitors. But cheap doesn't equate to value. Never using T-Mobile again.

Once again T-Mobile raises the plan rates for seniors and veterans without sending notice to customers before raising prices. Not a happy customer! This is my second go round with T-Mobile so not recommending them as a great cell provider.

I have been dealing with TMOBILE for 4 years and it’s been a rollercoaster ride. Nothing but lies from representatives. I just paid my bill on November 14, 2025 of $309 and some odd cents but on the 10th of November they took $ 283 dollars and some odd cents without my authorization and when I called them all they did was lie about it. I will be filing legal action against them. So people please do not allow them to hold your banking information because they do illegal transactions with your bank account.

I used to love T-Mobile. But not anymore. I got sold a service and did not work in the area that I lived in had to put it on roaming in order to use it. The first time I called I said they were updating their towers and that's why I had to have it on roaming and if they would give me a credit at the end of the month when my bill was due and so when I called to deal with that because my bill was still 50 something plus they gave me the runaround that it must be something in my phone that's messed up or not on or not right and gave me $20 credit and still wanted me to keep the service.

I made the mistake of agreeing to try their internet and phone service but changed my mind when Spectrum gave me a better deal. When I received the items sent I never hooked it up or activated it but rather sent it back promptly with a shipping label they provided. Problem is they now want me to pay them for two months. I notified their service center and was given the runaround. I am not going to pay them because I never used their service but they keep sending me bills. Wrote a letter to a dispute address but have heard nothing. I would never use this company after this.

For the first time over a decade I’ve been with Tmobile and it’s the worst experience I’ve ever had, customer service sucks.. No one knows what going on. Been on the phone for 3 hours just to talk to a supervisor for my bill which they double charged me. No one answers customer service phone anymore so why we stay with these companies for so long??? We get too comfortable with these multi billion dollar companies and let they keep ripping us off time and time again. No matter how hard you try you can never get a local representative on the phone who understands their job. Cheap labor with no experience.. Am done with this BS.

I had my business account with T-Mobile for over seven years, managing 10 phone lines, and I can honestly say it was the worst company I could have chosen. Throughout the years, the service quality kept declining, but the real problems started when I decided to transfer my lines to Verizon. When I initiated the switch, T-Mobile began creating charges that made no sense—fees that felt completely unfair and impossible to justify. I ended up losing a significant amount of money due to billing issues that I believe were handled very poorly. What should have been a simple transition turned into two exhausting months of trying to close the account correctly.

Before I joined the military, I was assured there would be mobile service in Alaska. Lo and behold there was no service and I had to use a fellow service member's cell phone to call T-Mobile and cancel my contract. T-Mobile took me to collections for contract termination. 0 Star service. 0 star rating. Zero. This was in 2013.

I sure hope someone buys them out. Their 5g is a lie. It might be on your screen but it doesn't work. Customer service puts on the blame on customer. They take no accountability for anything. Not sure how everyone else's store is but where I live you have a 500 man who sits on floor and helps, then you have a method head that jumps around everywhere looking like he slept in dumpster. The cell phone service sucks, the customer service sucks. It's a company that someone with big pockets is helping. It's just a terrible company. They promise you all these perks to get you locked in and then you're trapped cause you can't get help with company and you have no cell phone coverage. They don't even deserve 1 star.

I am writing to express my significant dissatisfaction regarding a recent issue with an iPhone 16 purchased last year, alongside my experience with your customer service protocols. My iPhone 16, which has been meticulously maintained without any physical damage or prior issues, suddenly ceased to function while charging. Upon contacting T-Mobile, I was advised that despite holding an active insurance policy with your company, I first needed to consult Apple directly, as the device was still within its initial warranty period. This directive, suggesting I pursue Apple for a remedy while simultaneously maintaining T-Mobile insurance for the same device, was perplexing and felt counterintuitive to the purpose of my insurance coverage.

I cancelled my service with T mobile, they then continued to charge me for a whole month, it went to collections, where I informed them in my opinion, what they are doing is fraud and theft, they then dropped the charges. **. It’s unfortunate that there is no zero star rating.

Will charge you money even after your account is closed. Will continue your billing cycle after your account is closed. Billing department will say you have no fees when canceling your account the. Send you a late bill a month later saying it’s auto generated and you will be charged late fees on your next billing cycle. How do I have a billing cycle on a closed account?

Awesome experience at Tmobile Golden Ring Philadelphia Rd. ROSSVILLE. I was met by an associate by the name of Temi. I've been dealing with Tmobile for over 15 years, and this has been like the 3rd or maybe 4th time that I had to personally go into one of there stores for service. It was on Black Friday. I was greeted by Temi and she was very patient with assisting me and my daughter. She also knew her job very well. There was no big rush with assisting us. She was friendly and very respectful. I don't want to right a book on my visit. Just know if you're lucky enough to have Temi as your salesperson, you're in good hands.

Been with Tmobile for 10 years. They charged me 90 dollars a month. More than anyone else I knew was paying, I stupidly paid it out of loyalty. Have medical bills. Begged them for help and they gave none. Heartless co.

I am writing this review for the amazing experience I had with Javin a rep with T-Mobile. He went above and beyond for me. Very sweet, very professional! Thank You Javin!! T-Mobile is lucky to have you on their team.

Tmobile are a bunch of scammers. We paid off all of our devices and had caught up on our bill. We went to switch but they are claiming we owe more money before they unlock devices. It's bull shit that companies get away with scamming the little man to put more money in their pocket.

We were being charged over 300$ a month for cell phone service at AT&T so we decided to shop around and see if we could find a provider that would be cheaper. When we went to T-Mobile they promised they could do it. We were told they would pay off the remaining balance on our AT&T phones by providing us with gift cards. We never got them. They promised free phones but instead they took the trade in value of the old phones and are applying it as a credit towards the new phones we got from them that were supposed to be free. Also our monthly bill is over 300$ and it keeps going up. When I go into the store to ask about the gift cards they promised they have no idea why we didn’t get them. One employee in the store even admitted that the guy who sold us on the service was mistaken or lied to us and we can’t talk to him cause he doesn’t work there anymore. He was promoted to manager at another location in the state.

I am a long time T Mobile customer, my phone wasn't charging and I wanted the staff to check it out, I also needed to use the restroom as I am a retirement age man who is on a medication that requires me to use the restroom frequently. The staff informed me that they had no customer restrooms and that they could not make any exceptions, even for an old man who needed to pee really bad. They never looked up to make eye contact with me, they just kept repeating that they had no restrooms for customers. Wow.

T-Mobile is now full of scam. A German company who purchased this company few years ago. They don't care anymore about customer satisfaction. This company used to be good. Now it is worthless. I did change to Mint Mobile. Happy with the service and save a lot of money.

T-Mobile has been deceptive right from the get-go. They lured me in with a lower cost than Verizon. Once I received their service. My first bill was higher than expected. When I finally got to speak to a representative, I was told it was because it was all these added cost on that I did not want so I had them removed and the bill was still a little higher than what I was quoted and then I needed to upgrade a phone. I could not do it at a T-Mobile authorized dealer so I was told I had to send the phone in.

Hey T mobile. How about when you slow my data cause I’m over 50 g y'all should lower my bill also cause I’m no longer getting unlimited service but y'all switch me to limited service how about that! Patrick’s

This company is not loyal or appreciates their customers. Started June of 2002. I been with T-MOBILE over two decades almost 24 years, now 5 lines, purchased many phones over the years paid full retail, no breaks no incentives ever, paying every monthly bill and their giving free I-phones to any hay-joe off the street but nothing for their loyal customers of over two decades? This company has not a single incentive for long-term loyal customers equal to what their offering street people or new customers. This is not right and this is why this issue should be made public. When they carelessly advertise free I-Phones on television this promotion is not available to any current customers at all.

My 9 year Sprint/T-mobile experience. Although they are very expensive compared to everyone else I stayed so long because I like constancy. Prefer to stay with one company long term. Today I go to pay my bill and I feel very uneasy about it. I have one item that I'm still making payments on. I say to myself why is this bill about $400 still? So I dig deeper… First thing that I noticed was a phone line I canceled/terminated over a year ago I’m am still getting charged for. Second thing I noticed I did a trial of the WiFi modem. I returned it over a year ago. Still getting charged for it. Third thing I noticed was an Apple Watch line that was canceled and reported stolen I’m still being charged for.

My brother went to T-mobile got a iPhone 15, he changed his mind after 20 minutes and wanted to return it. I call them “T-mobile” and they said there was going to be a fee of $75. He said “ok,“ he put a down payment of $122 for the phone when he got it, so he went up there and they charged him the $75 and then charged his taxes “on a return!” Said the screen was nonrefundable, kinda understand that, but not really, all they gave him was 9 dollars back, which is ridiculous!

They steal your money. Been with them for 5 yrs. Your prices change. Customer service flat out lies. They stole my phones that I traded in with no damages. They offed me one price then when they received it they offered me hundreds less for my galaxy 22. Then they gave me the option to return my device and I said, "Yes return it." But they kept it anyway and gave me 140. Although they offered me 800. They've been scamming me since they acquired Sprint. I will be contacting an attorney.

Just got off the phone with T-Mobile customer service. Asked that a service be removed that I thought was removed over a yr ago. CSR didn't offer any credits, etc. She asked if I was considering any upgrades in the near future. Told her I wasn't sure. She said if I had the service on that item removed I wouldn't be eligible for any new offers.

This isn’t good service if you travel outside of cities in Washington state. I had to wave down a driver in the middle of the night and use their Verizon phone to call for a tow truck. I didn’t want to give any stars but it’s mandatory to. So no stars at all. Maybe a a negative amount of stars.

Also I had to pay 125 upgrade fee and 35 activation fee per line. Horrible customer service for existing customers. Much more incentive to switch than to stay with them.

If I could give negative stars less than one, I would!! Absolute morons working in stores and customer service 611 number. I bet trained chimps could do a better job!!!! Wrong shipping address then telling me to go there to retrieve what they sent!!! Seriously!!! Wow. Morons.

Awful company. They really stink and are scam artists to the max. They ruin people's credit score even though they paid in full. And keep charging more and more money 💰. My advice is to not deal with that company ever again. They lost my business for sure.

We switched over because we thought it was a better company than Verizon. The service is better in our area for sure, but other than that, the phones do not work in stores in the area. Customer service is terrible. You cannot upgrade your phone if you have late payments, they have some kind of credit system and if you don't have good credit with them (their own personal credit system), you're not allowed to upgrade. They want you to pay thousands up front to upgrade. We need a new phone, we can't upgrade, we don't have $1,000 to put up front, it's actually a really bad company. I would not recommend them to anybody thinking about switching back.

Josh H at T-Mobile in Brentwood, TN Costco should receive employee of the year because he was beyond exceptional! I wanted to transfer my phone service from Verizon to T-Mobile. However, my cell phone was blocked by a Verizon rep to prevent me from cancelling their service or just a malicious act. I never called Verizon to say my phone lost or stolen but they locked my phone so I could not transfer my cellular service or was just a malicious act by a Verizon rep. I was finally able to transfer my service to T-Mobile after being on the phone with Verizon for a total of roughly 8-9 hours. Josh was on the phone with Verizon's for 4-5 hours and was extremely patient and professional and enabled this transfer to take place. He is a very valuable employee any employer is lucky to have represent them!

Rude. Don't speak English and hard to deal with. Liars about promotions and hang up on you. Should have stuck to ATT. Scam and click bait won't work for you. At least att will fight and make sure you are satisfied.

I was told lies by Rep Lillianna in the Myrtle Beach SC Seaboard Walmart. She told me I'd get a free phone and only had to pay 50 dollars a month. The total was actually 63.87. By the 25th of October 2025 I had to pay another 63.87. I for the phone activated in the beginning of October, I want even given a full month before I had to pay the bill. Lillianna and the head guy I supposed told me my bill will be due on November 4, well here we are again in the month of November and my bill is actually due on the 25th and is I didn't pay it my service will end. I didn't think it's fair that these reps go out lying to people in order to get a percentage of sells.

I had no complaints until my family decided to leave TMobile for another cellphone provider and I came to find out I was being billed for an additional line I never authorized or asked for since 2022. I left in May 2025 and they were sending me charges in July and August for that line. Why would I leave them and keep a line with them?? Makes no sense! Don’t know why I’m being charged anything if I left them in May and my account was paid in full. I should be asking for a refund for all the years I was charged the unauthorized line! I requested to dispute it but instead they sent me to collections. Never again! This is not how you treat a customer. I’m not the only one who’s had billing problems with them. I would rather go back to a rotary phone than to ever use TMobile again.

I was a Verizon customer and prices kept going up, the reason was (I don't know) what rep can't review your bill, or explain why it raised. Anyway, T-Mobile started getting a good reviews lately so I changed. Free phone and the store did all the work. The South Ridge Charleston WV store, ** at #636F store number. He was overqualified, smart, fast multitasker. He my number transferred from Verizon to T-Mobile and my phone apps installed everything I needed done. He did it all. I don't have patience to deal with transferring my #, all my info, pictures and files. All in one hour this guy through Black Friday sells he was able to handle the other customers and help me. Best experience by far from any store associate. I recommend ** to anyone that wants to get your business done the right way, quick and satisfied.

T-Mobile steals your money. I was promised 4 phones with 2 trade ins, but these sent me 3, I cancelled in a week, they charged me $562 and they are not agreeing to cancel the billing. I went to their office and the person at the office was very nice, he called customer service to resolve the problem, however customer service kept us on the line for over an hour and a half, refusing to credit the wrong bill. The person at the office was very surprised by the action of the customer service and said that I don’t have to pay anything and it was a mistake, the customer service insisted that I pay $311 and he will cancel the rest, he explained that they have to wait till they scan the phones I sent back before he cancel the billing and asked me to pay, I refused. Simply don’t use T-Mobile, they rob your money.

I highly don't recommend T-Mobile, they overcharge, never credit not even reimburse for overpayments and always have a sorry ass excuse as to why it's such a high price for customers to be paying. The promotions don't exist. It's their way of putting more money in the employees' pockets and scamming more money out of the customers. Be aware. Be very aware and stay away from T-Mobile. It's sad how desperate T-Mobile is not only scamming but overcharging their customers.

Be careful with what T-Mobile calls promotion. They don’t really tell you everything.. What supposed to be free for some promotion is not really free. - I opened a new account with T-Mobile for family of 4 to take advantage of the 120$/month with free 4 IPhone 17, when I get to the final step, I was told you can only get credit if you trade in your phones!!! They admitted that it was their fault to proceed with running my credit after I asked them more 4 times “confirm the phones are free”... Be careful before you switch!!

If I could give zero stars I would. Scammed into getting add on devices that are almost tripling the bill. When I look at how much they actually cost to purchase from a retailer the devices are $150 less to buy outright. So now I have to pay almost double the device costs to purchase it to end service for add ons. I was two days late to return them due to severe illness but the store wouldn't budge. I was also told I could trade in my old phone and my new phone would be free and then they denied that too. Next month I will fork over the $1100 to get out of the nightmare that is T-Mobile.

A garbage company that I have been dealing with for 9 years.. But every upgrade I'm somehow forced to stay with this company... Their employees (most of them) are idiots. Poorly trained and totally ignorant with how promotions and service plans really work.. Every time I walk out of a T-Mobile store I brace myself for the 10s of 100s of hours of my life I'm about to waste getting transferred from one representative to the next. Every time I get a new phone, somehow I'm signed up for 3 watches I didn't buy .. Anytime I'm given anything, it's never free and should expect to be charged on a monthly basis. The representatives in store will tell you something totally different than the representatives over the phone... And the difference between the two will cost you hundreds. I really hate this company and plan 2 switch ASAP - B.C. 9 years of loyalty gets you nowhere!

My phone goes on “E” three times a day and that's just when I'm home. I’ve complained to the company and all they say is “Oh well I see the towers are up idk why it's acting like that..” I don't want excuses I want service. My plan is like $200/ month and there's hidden fees and it's horrible all around. I don't know if any other companies are better but I do know I do not enjoy or respect Tmobile/sprint's service. 100/10 DO NOT recommend.

I would like to share my experience with buying a T-Mobile phone. I bought a phone back in August. The sign said it was $35 to new customers as long as they paid a service fee for the month so I paid it that month and was told that I would get my payment reimbursed before the next billing cycle by the person selling me the phone at Walmart. I came to find out that it was all a scam and they each month my bill went up $10 until the fourth month. When my bill became $160 and I found out that I was actually buying the phone and that it was all just a scam I would not go through this company.

I ported my nephew's phones from my deceased brother-in-law after paying the late bill. The kids are ours under guardianship - mom passed away 10 yrs ago. T-Mobile held the #'s for a month & asked for more money for the next month. Totally unavailable to ask questions or solve problems. They turned off the kids phones and I had to re-port - after paying again. Again - the port pin did not work and I had to get ATT to crash thru their strategic incompetence. Completely unacceptable from a money, family and business dealing standpoint. Waste of time, energy, emotion - at a time when the family needs to be able to move on quickly and gracefully. Shame on you T-Mobile, SHAME!

This one of the worst cellular company there is. They are not transparent with your bill. They tell you, "If put your payments on automatic payment we will take off 20 dollars of your bill." Completely not true. In October I put my bill in automatic payment then came Nov and they are charging me the same amount of money. No 20 dollars off. So all they do is overcharge you to the maximum.

Beware. They charged me without knowing. I feel like I got robbed! I would never recommend this company.. I got an unauthorized charge and I can’t do anything about it. I hope I don’t get additional charges. They have my credit card info. I’m scared.

Their website is horrific. Every instruction on how to print a shipping label won’t work, we have to literally drive to the store to turn in the phone because their shipping label doesn’t appear on their website. The first phone we ordered took over a week to get to us. They say to follow step-by-step instructions, but the instructions don’t work. It’s really horrible, as much money as they make off the phones you would think they could hire a freaking IT department to build a website that’s functional. It’s 2025, some companies are charging ahead with generative AI and other companies still can’t build a basic website.

T-Mobile cheated and lied on their promotion for $1000 credit with a new phone. The promotion would apply after 1-2 Billings. I believe their tricks is to hope customers forgot about it and fully charge. It has been 11 months and spoke with 3 customer representatives and 2 supervisors and nothing still happened. That’s how they treated their loyal customer over 12 yrs. I’m ready to move to a different carrier.

I wish I would have looked at reviews before doing t mobile. They don't follow through with promises in their promotions. They were supposed to pay off our mobile carrier up to 800.00, we owed 300 to close, we ended up paying off our carrier. We traded a phone, we were told we would get 600.00 in credit, we got 50.00. The customer service line is horrible and a soon as we can we will leave T Mobile.

I wouldn’t even give one star if I didn’t have to. T-Mobile was my only WiFi option where I use to live. I set up the cancellation date and returned the device June 21st. I took pictures of the box in the store where I returned it. I even have a email confirming cancellation. Months later, I am getting bills for the device stating that it wasn’t returned. I spoke with customer service in Sept and they show it was returned and will zero my account. Oct comes and more than $236 was taken out of my account. I call back. They confirm again that device is showing returned and weeks later, I finally received my refund.

We've recently transfered our service from T-Mobile to Xfinity because T-Mobile refused to give us the senior discount after being with them for several years already and being over 55. And after we've transfered, they've billed us one extra month just because they can! They have been lying to us about the billing and service provided and they've been very rude and treatning with collection for services that were not provided. This is stealing! Stay away from them!

I went to Tmobile to get a quote on a new iphone. They told me that they have to open an account under my name first so they can give me a quote based on my credit and I can close it within 14 days without plenty if I didn't like the quote. I went to Tmobile location the following week and requested to cancel the account. They asked me why and we discussed the reasons and they told me that they closed my account and no bill will be issued. 2 months later, I got a letter from collection agency saying that I owe Tmobile 71 dollars + 11 dollars late fees! If this is not a scam tell me what this is? Clearly, they don't have rules that everyone follow. If a customer service representative tells you something, it doesn't really means it will happen. That happened in October and by mid-November, it was already with the collection agency! That company is a real mess!

I have been a T-Mobile customer for many years. Only recently did I become aware that my Visa credit card provides cellular telephone protection, contingent on the cellular bill being charged to that account. Historically, I have utilized automatic bank draft for my T-Mobile bill in order to receive the company’s promotional discount of five dollars per line for accounts enrolled in AutoPay. Although customers have been able to pay their bill early with a credit card, thus earning credit card rewards and maintaining eligibility for credit card–based cell phone protection, T-Mobile will discontinue this practice beginning in November 2025. Under the revised policy, early credit card payments will no longer qualify for the AutoPay discount. Customers may still pay with a credit card, but only by forfeiting the five-dollar-per-line savings.

If I could put 0 I would. They protect fraud and scammers. They stole my property and have refused to return or repay for it. I am not even a customer. I have service with Spectrum for over 15 years. They stole property and refuse to right the wrong.

Since going to their internet I am very dissapointed. Loss of internet, freezes while watching tv, and continue to have to load my password 10 times a day. Called customer support and she was rude, no resolution to the problem.

BEWARE. THEY SCAM YOU WITH THEIR PRICING AND TRADE IN'S. Traded in our Samsung. Had two S-23 for the new S-24 ultra and a regular and the S-24. We were told if we upgrade the S-23 would be a straight swap out and on the S-23 swap for the S-24 ultra would cost us 400 extra. On our next billing they lied. They gave us less than half what they said they would give us for our trade in. Not only that they said my wife's watch phone would only cost us $10 a month more. It was a lie. I'm going to pay this off and change carrier. Read the reviews. I'm not the only person with this type of complaint. All T-MOBILE does is pass the buck and blame the store.

Fricking nightmare using T-Mobile to rent a car. I booked a car unlimited miles via T-Mobile app only to find after hitting reserve and receiving a confirmation text that I am only allowed 150 miles a day. The booking page reads unlimited miles. Insurance was not available. I chatted with T-Mobile as soon as the text came through confirming the reservation (that said 150 mile limit). Spent 40 minutes online and at the end was told I will have to pay for 3 days rental as I wanted to cancel 48 hours before the rental began (It had only been 20 minutes since I booked it). Insurance I was informed was due to the type of car I was renting ....Nissan Altima?

I haven’t been with T-Mobile that long and I have had the worst experience ever. So overpriced and hidden pricing as well. Dt the supervisor from customer service support was the rudest ever! He was over talking me speaking so fast so I couldn’t here anything clear or even made since! TMobile has charged my account last week and this week but still showing my accusations in the negative or not even updating my account on the TMobile app!! This is real ridiculous. I will be leaving TMObile services!!! Thanks Dt for being an idiot to your customers!

Was thinking about leaving after the horrible experience I've been having with them. After talking to JEAN C just now in customer service change that maybe to a definite yes I will be finding a new carrier.

Over two months ago I traded in a Pixel fold 9 pro fold. At the time Samsung gave me they claimed 1100 trade in credit, I've been battling them for 2 months, still have never received my credit. I've been battling them constantly over the phone not only did I never get my money back but I still have never gotten my phone back from them. The one that I traded they claim they can't find, so I'm not only out the trade value I'm out the original value of my phone. This company does not care about you. Remember that.

Horrible coverage in a populated area. Coverage map is a total lie, it shows great 5G coverage, but in reality, my data barely works. I even experience SOS in the middle of the town occasionally. I’ve been to the store and they are zero help, they tried resetting my phone network but it made zero difference. The second time, they lost much of my stored data, including passwords. Everyone I talk to with T-Mobile seems to have a similar experience. Will be switching back to Verizon ASAP.

I enrolled in T-Mobile with a received letter stating 2 lines for $20 per line and special pricing as current internet customer. I called and was quoted 2 lines unlimited for $100, an iPhone 17 Pro at no charge and a Pro Max at $16 a month. Total monthly bill of $146. What a bait and switch. The 17 Pro is $32 a month and the Pro Max $23. Monthly bill is $230. Lucky I called and checked to find out the true pricing and new rep tried to help out with credits and reduced to $184/month. Beware!

So I broke up with my fiance in November of 2024 and I got everything transferred to her and T-Mobile said that everything is good. I don't have to worry about anything because the responsibility went to her and I don't find out until February of 2025 that it was still on my credit and they told me in February that they were going to take care of it and will not put it on my credit. In September of 2025 I get a call from a debt collector saying that I owe money to T-Mobile for their mess up and the high up people know about it will not do anything about it. The customer service people told me to take them to court and it is still on my credit.

The worst. I got my phone in Nov 2023. I went into the store, I was told a bunch of lies regarding price. I received my first bill and it was triple the amount I was told it would be. I called customer service. I was soooo upset. The 611 representative told me that the in-store sales representatives ALWAYS lie to the customer especially during the holiday season because they get commission based on their sales. She said Nov is a big month and that they get paid commission in December [Christmas] for their November sales.

I've been a cell phone owner since 1998 and T Mobile's is one the worst. This became my carrier because of the business merger with Sprint. I'm proof this company can't handle business account holders. I'm attaching a message received from a line on my account.

I joined T-Mobile in July at Sam's Club 2025, the rep Shannon ** scammed me, he said free 16 e, $200 credit card, $150 gift card from Sam's, I received none of it, I went back to Sam's three times to fix this problem, no help, I went to customer care, no help, chat line no help. So I paid everything off and left, I wanted satisfaction but never received it, I am going to leave bad reviews whenever I can, my only satisfaction. Sincerely Ned **.

Done with them, moving! That's how they appreciate a long-time customer. LOL.

Not very good when it comes to seniors transitioning carriers providing services. We are left with providing an outside source to help us navigate the transition without any assistance from the company. Technology for most seniors is a challenge, and the company leaves us high and dry. We don't mind the cost savings but do mind being left without a resource to transition to enjoy those savings.

Way 'Too Many' Expensive (and) Very Confusing 'Bait and Switch Promotion Plans' which are notorious for 'OVER' charging. Rude 'Speed Talking' Customer Service Rep/Tech who spoke Soooo violently RAPID, it was as if the person's speech pattern was PURPOSEFULLY slurred beyond recognition (in order to illicit/inflict as much confusion/frustration as possible)! It sounded as though the person was on some kind of **. 'Purposeful Punishment' for leaving their Network? Sure sounded like it!

I am submitting a formal complaint regarding T-Mobile’s continued billing for a home internet service that I cancelled over 15 months ago, as well as the unprofessional and inadequate customer service I received when attempting to resolve this issue. On May 29, 2024, I called T-Mobile customer service to cancel my residential WiFi service because the apartment complex I moved into only contracts with Spectrum. On the same day, I returned the T-Mobile router in-store.

I live just east of Wausau, WI and this is a Warning to All who are considering Tmobile as a cell service! DO NOT DO IT! #1 Worst coverage I have Ever experienced. Even on main highways! #2 Tmobile Refuses (after speaking to them twice) to help me financially Or by letting me out of my cell phone cost balance. Disgusting, No Customer Service! I owe $500 on my cell phone balance. No help or consideration to reduce this cost and my service Sucks! Drop calls Everywhere! And zero service in parts of My home with wifi calling on. Tmobile could have fone "what's right" and helped me out with this cost, But No! I will be paying off the balance soon and then leaving T-Mobile! Don't ever get T-Mobile!

I left T-mobile 8/1/25! Paid my phones off in full! $1,452.10. I have called at least a dozen times for them to CANCEL everything and issue me a refund for over payment! Went to the store! The rep was able to get them shut off the line and now today I have been turned into collections for non-payment. Now because I can’t remember a PIN number, but I have my acct number, all the phone numbers, address and etc. they are NOT able to help me over the phone, I have to go into the store again! I also lost access to the T-mobile app once I switched carries, they blocked me from seeing my account on the app. So this is okay? You just screw customers over like this? Make it complicated to even talk about the account and if you think I’m paying this bill, well guess again! NOT HAPPENING! I wish I just for once these companies would be held accountable for stealing from hard working people! I’ll be addressing this letter with my attorney!

Worst company ever! Not only do they have terrible service, but they do not honor whatever price they quote. I have to call every month to get a price adjustment, but the port in fee they promised I will probably never see.

I had the pleasure of experiencing exceptional customer service from Miguel recently, and I couldn’t be more impressed! From the moment I reached out, he was warm, friendly, and attentive, making sure all of my questions were answered promptly and thoroughly. He went above and beyond to ensure that my needs were met and even followed up with me afterward to make sure I was satisfied.

I would use T Mobile if it worked where I live. I got a free trial of t mobile at Walmart. The guy who sold me the plan. Didn't do anything he was supposed to. He was an independent seller. Left me in a huge mess. My free trial went to a collection agency. Due to not paying them. From not receiving a bill of any kind. To make a three day story short. Real t mobile people fixed the problem. Even the collection people were helpful. But these employees of t mobile did an excellent job. Jay, Trenton and Ashley at t mobile cares. Axel at the Ft Payne AL store did an excellent job. All of them working together fixed my problem. Thank you all. Amazing service!

Absolutely terrible. Same guy did not set up the right plan, put me on higher plan then asked for. Told me the price would be 35 month, yet it was 65. Call customer service. They said they changed billing but I’m not seeing those changes. Can’t get on to T life to see anything. Tried setting up new account more than once. Still can’t see anything. Called to be able to access T life and still no change. I can’t see the bill and the charges are ridiculous. Now to cancel they want me to pay for the phone and an over price bill I didn’t ask for. Do not use these people.

SO MANY LOOPHOLES. Correct password for the account? Well you need to confirm it with a code texted to a certain device. Don’t have the phone? What’s the pin you made up two years ago, don’t have the pin? You have to go into a store that doesn’t even bother to open until 11am. These “security” measures are over the top and create a negative experience. Also you *have* to call from a T Mobile phone, if you float your phone SOL.

I had them for years then when I canceled everything was fine. But then 2 months later they charge me 380$ for the wireless receiver that THEY NEVER GAVE ME INSTRUCTIONS/TOLD ME TO RETURN. Not I have to return it and ASK for a refund. Legit the worst customer service/operating model I have ever seen. If they aren't going to fix their system I should not be punished.

I hate this carrier. I wish Sprint would have stayed… This damn carrier showing my bill way overdue and my due date is the 20th. Paid first thing this morning and my account is showing my bill is way overdue… ** is wrong with you people… Looking for a new carrier. This place is horrible.

I signed with them and the service was terrible. Phones literally worked in no place we went. We switched from them and found out they had been charging us for 2 extra phone lines we never had, and continued to charge us for them after we ended the service with them, since we didn’t cancel the 2 we didn’t have or know about! Went into a store, they made us call customer service. Refused to refund us but said would cancel it, then charged me again the next month. These people are criminals and the service sucks just like it always did.

Customer service is an absolute disaster: 60–120 minute hold times, reps who openly admit they can’t see previous case notes, contradictory information every call, promised callbacks that never happen, and supervisors who disappear mid-chat when they run out of scripted answers.

Once again I am only giving 1 star rating because that is all that’s available. I was trying to return the WiFi box because they were charging me close to $500 on my account because I hadn’t been able to return the box. So my phone service was suspended too. I was told that once I returned the box my bill would only be $71. I made several attempts to have UPS pick it up but UPS AI bot kept giving me the run around until I finally got through to a human. Even then I was told different charges to have it picked up. I am unable to take it to UPS because my car is in the shop. So I contacted T-Mobile to get help. Now they are telling me that I owe $158 because they added on late fees even though I cancelled the WiFi and my phone service had been suspended.

T-Mobile is a nightmare when you try to port your number to a cheaper carrier. In September my cell broke irrecoverably, so I bought my phone outright and transferred the number. In early October I found out my spouse and I found out if we switched to Metro by T-Mobile if we switched could save $100 per month. Ported my spouse's phone, then when I tried to port mine they said my number was "port locked" for 24 hours after 3 hours on a call between carriers. Called back after 24 hours, after 3 hours on the phone said it would be another 48 hours, called back again and after 3-hours with the Metro rep instore, 72 hours. Then T-Mobile cancelled my phone number I have had for 20 years with no notice 20 minutes later the first day of a remote job contract. Gave up and just got a new number. T-Mobile just does not care!

Unfortunately T-Mobile seems to be encouraging agents to defraud customers with fake offers so they can overcharge us on our bills. Here is why I say this- you be the judge… I’ve been with T-Mobile 13 years. Two years ago their rep Martel offered me a free phone with trade in promotion. I accepted. A month later my wife called to see if she could do the same deal. They didn’t have the same exact deal, but offered a similar one. Since then, they have charged us the almost $80 extra every month and said we were not eligible for the deals unless we upgrade our plan. I have called many times and received some credits, but have still been overcharged around $800 so far even with the credits.

This has to be the worst company in the world. Live in Palm Desert, couldn't drive down the street without getting dropped calls. Went into the local branch multiple times and they told me yes they are aware of others complaining of dropped calls also. But couldn't do anything about it. So I Finally went in a settled up my bill and moved over to Spectrum which is 100 times better with no dropped calls. Months later they turned my account over to collections, claiming that they were billing for a month that I had not been there and over with Spectrum.

Very disappointed. I started T-Mobile 9 months ago with 4 phones and two cellular watches. I left the store after hours of getting everything set up. Come to find out that both my watches were only paired to my phone and the cellular was never activated! I called them to let them know this service was never available and what I get is “we will credit you 3 months.“ They continue to try to justify that it is my fault, that I didn’t know that the cellular part of my watch wasn’t working so shame on me for letting go that long! I am very disappointed! I would also like to find out if this has happened to a lot of other people?

The customer service representatives do not tell you what you need to know. Either information is told incorrectly or not at all. My suggestion is to always ask about pricing, what can lead to cancellation, ask questions, questions, questions. I just added a line, no one told me I had to activate within a certain time or it would be cancelled. I spoke with them daily and was not told this. T-Mobile could not find the line that I paid for so I was sitting for a long time on the phone with no results. Different people give you different answers. And please do not enter into a payment arrangement because if you are on one then you cannot make any changes to your service. I went to T-Mobile because the price was right, but the customer service is so bad. If you can go anywhere else I recommend that you do so. My final recommendation is that if possible contact them through text. This way you have documented the entire conversation.

T-Mobile sucks. They were promoting their new SyncUp drive so I thought I’d try it. Long story short, took about a month to get it working then it wouldn’t do what was expected so they told me to take it back to the store. Take it to the store, they can’t take it, more time on the phone now sending a box to return it, month goes by no box, call go through the whole scenario, now they just email a mailing label? Send it back, while all this time and to present still charging for it! I need to have them arrested for theft!

** I have had this number since I started my new life in this country. But T-Mobile just charged me 95 dollars for 2 days of service and 7 extra dollars for a late fee. I never paid them late. Please go with pre paid service. That’s what I am going to do. I don’t recommend T-Mobile. I felt robbed.

Worst customer service representative in the world. First computer AI sucks. Then representative giving you hard time, either talk other language or they too lazy to talk to you, they in hourly wages, or responds time is slow, claim department same. I talk to them and waiting 5–7 minutes to respond. By then you think they hang up, then other time they say I win laptop pay for shipping. I make payment. Then don't send anything. If this not a scam it's nothing is either way getting gets done. Bunch of yahoos.

T-Mobile is very dishonest about their plans and they throw in loop-holes in their plan. They have a plan that provides you Apple TV ON US which means free and the plan says there is no price increase for 5 years guaranteed. Yet after 2 months into the plan, their loophole kicks in and says they have to charge an extra $3.99 for Apple TV, even though they continue to promote On US, saying it's Apple TV's fault. This is a T-Mobile problem not a customer problem. You can't deceive customers by saying this is free and this is free and no increase for 5 years, yet put in loop holes where the customer will have an increase.

Service: very spotty and dropped calls. No help from customer service. Hard to understand customer service reps. Always saying sorry, but not helpful. So frustrated with dealing with them, I refuse to spend another 45 minutes with them with no results.

I've been a loyal T-Mobile customer for years. I recently received a text notifying me that the price of Apple TV is increasing, and I’d be responsible for covering the difference. I don’t watch Apple TV—the content lineup is limited and hasn’t offered anything new in a long time—so paying an extra $3/month just isn’t worth it to me. I went into my T-Mobile account and canceled the Apple TV subscription. What’s frustrating is that T-Mobile doesn’t offer any credit for the portion they were previously covering, nor do they apply that value toward another service. They didn’t even reduce my monthly bill to reflect the change. It feels like a missed opportunity to support long-time customers with more flexible options.

Hate T-Mobile. They are always saying you can get this amount of money off on a promotion but every time I try to redeem the promotion it's never applicable to me despite being with them for years! That's just one issue. I have a cracked screen. I pay 18 dollars every bill cycle on a phone I've been making payments on. I still have to lay a deductible of 100 dollars just to get my cracked screen replaced. I'm paying too much money for these services and the only thing I like is the internet even though the same plan they are charging me 50 for everyone else is getting for 35. So yeah I really want to cancel their service and go back to metro so bad. Calling and speaking with customer service agents on the phone is useless. They seem to get attitudes when you're the one who should be angry.

I was with T-Mobile for 4 years. Thought it was good and it was for a while since I got it with the promotion deal and the price keep rising and I didn’t understand why and when I called to customer service they brought it down back my regular price then my phone was paid off and I was paying 150 for 2 lines and that’s on auto pay without auto pay it would be about 180 and I was done with it. To even cancel my plan I had to run to the store and call customer service for me to cancel my plan. On top of that I don’t get any fraction of my money back.

I went into a T-Mobile store to see about switching from another cell provider. The employee guaranteed me that my total bill would be around $112 monthly when applying applicable credits. It was a could deal from I had been paying another provider. Three months in and my bills are consistently $198 a month. I called T-Mobile to resolve the issue and no one would help until I finally asked for their legal department. I was the connected to somebody who gave me a credit which took my bill to $148 a month. This was still higher than what I was told in store, but with no other proof I said fine and got on with it.

Very disappointed, they supposedly offer free stuff in Tuesday. I visited 7 stores just to get the McLaren hit since 10am nobody haven't, that's bullshit. Why offer stuff and the employees keep for family or friends again bullshit

Multiple yrs breach of my information on dark web. Store workers have attitudes. People need to wear their clothes presentable. Have better mannerism. Be genuine and if they don't have desire to service people with some more class find a new job. Don't go try brush off customers because your energy is funky. You're not the best deals. You have 0 sense of people's security.

Their customer service is horrible. I switched carriers and have 2 phones that are paid for. One of the phone remains locked and after 20 phone calls the issue is still not resolved. One time they tell me the phone is unlocked and it’s not so I call back and am told it should take 24 hours to unlocked device. After waiting the 24 hours the phone is still locked. Called back and was told it could take up to 72 hours. After waiting the 72 hours the phone is still locked. Called back and was told that T Mobile doesn’t have the phone locked. The manufacturer does. I have never had a company lie to me like T Mobile has. Do not go with T Mobile as your phone carrier. They have caused nothing but grief over the last week. I wouldn’t be so upset but it’s an iPhone 16 that is only 4 months old and wanted to set my granddaughter up with it.

A sales rep came into my restaurant and tried to sell me internet service. I let him test it, but the internet was terrible. So I refused and told him I didn’t want it because slow internet is bad for my business. He said okay and took his phone back, but he left the modem in my office and opened an account under my name by himself. I never signed any paperwork at all.

I would not tell anyone to use T-Mobile. I was lied to from the beginning of my experience from my bill to how the app would help with anything. The only thing good I have to say about T-Mobile is Zack from the Jacksonville, AR store is the best thing they have at all.

The worst phone company ever! Please old Sprint customers run!! T mobile will overcharge you and lie to you that they are helping! Their managers and employees are trained to lie to customers. I was overbilled over 900 dollars and never once got apologies. Now they have turned off my checking account to want their money the same day. No help if customer missed a payment. They would rather cut your phones off to get disconnect fees for each line than to work with their customers! Poor customer service! Below is the photos of the representative that cancel all the over charges and accounts that T mobile wouldn’t help me on and was overcharging me!

Nov.18, 2025 I received a call from my bank stating that my account is overdrawn, I wasn't signed up for auto-pay neither I authorized, or purchase anything from the app. I immediately called T-Mobile to clarify things. I was put on hold and on top of that they are not very accommodating. I asked for a supervisor unfortunately he too were unable to help me, so I decided to discontinue Service from Tmobile. Tmobile withdrew money from my account. Sometime Nov.16, 2025 I was past due and they put me on a payment arrangement dates of their choice, making my bill accumulate late charges. On top of it the charges on my bank transaction was written as "Tmobile handset." It made my account overdrawn because my balance was below the amount of what tmobile has taken out. I was on the phone for good one hour plus they argued and insist that I made that transaction.

They pull you in with free tablet and once you’ve bundled all services and then find out it doesn’t work well in your area and decide to switch after several months they hit you with equipment fees that were free. Then they tell you that you should have read between the lines and it’s your fault for not paying attention! Had I known that would happen I would have not accepted the ”free” not free tablet! Not happy at all with their internet/phone service nor their customer service!

I don't appreciate that they are using a local Hospital phone number to get people to answer their calls! I have a son who is under medical care and felt sick to my stomach seeing a local hospital call come up. I answered and it was a T-Mobile foreign call center! I will never use t-mobile after this experience, EVER!!

TERRIBLE CUSTOMER SERVICE. TERRIBLE PHONE SERVICE OVER ALL. Incompetent agents. No solutions and or good outcomes for the customers. Shady business. They overcharge and charge you for things that aren't your fault. Been with this company for 7 years all to end up getting treated like trash. WILL NEVER RECOMMEND THIS COMPANY!!!!

I give T-Mobile the poorest review because they actually have people in their business scamming customers like me. My bank showed that the person that took my money was from a T-Mobile number and they actually sent me. iPhone 17 Pro Max which happened to be the wrong color and not what I asked for. I sent the phone back as instructed to a T-Mobile address which FedEx confirmed, They never sent me the phone I requested and now I’m paying $59 a month for two years. No one at customer service will help me get this charge off and if I don’t pay for the phone that I never received, my credit will be ruined and I’m on a fixed income.

Switched recently worst decision I ever made. I was told they would pay off my previous provider & they haven’t. Left me owing $1800 & they had me ship my devices to them which were worth 3k. Bill $200 more than was told & we have 1 bar of signal at our house which had 4 with Verizon. I have already paid them $720 to date with another $515 bill due. Nothing but lies & bad signal & they don’t care.

This company is a scam. Don't waste your time or money with T-Mobile because they will waste yours. It doesn't matter whether you are a new or existing customer at the end of the day they're going to screw you. Stay away from T-Mobile. There are many more other companies who actually value your business. T mobile does not👎.

T-Mobile offered a promotion of get two lines and two phones and receive the third phone and line for free. Also for the first two phones, pay only taxes on the phone for switching to T-Mobile. In my app, I’m being charged almost 700.00 each phone plus a bill for each line. T-Mobile Lies!!! Full of lies. Do not do business with them!

I have some devices that we no longer use on our account and I requested them to be canceled. They told me I had to wait till October 16th. Needs to say I had to call again to get them to complete this.. I spent the entire weekend back and forth, call after call and then after calling again today now they tell me I have to wait till the 16th of December. This is absolutely the worst customer service and company to deal with. I was also going to update some of my devices. Looks like I will need to take my business elsewhere sooner than later.

Beware. They will cancel your phone service without letting you know and will charge you over $1,000 dollars each month for your service, customer service will NOT help you at all to come up with ways to help you pay off any back bill that is over 30 days.

I added a line to my phone account, two months later I canceled it but they didn't, I went back two months later to cancel it again, still not canceled. I'm back again and she (store clerk) double checked, still not canceled. She call and they told her that I would have to come back in six days from now to make sure it was canceled. Plus they wouldn't give me any refund or credit for their mistake. That is only one reason out of many, that I will never do auto-pay with a phone company.

A customer service representative is incompetent. Unfortunately, the employees who are supposed to help customers don't know the company's policies, procedures, products, and systems well enough to do their job properly. Or perhaps it's the company's policy and unwritten rule to deliberately mislead customers. I had a very unpleasant experience. The company's employees were either unable or unwilling to properly close the lines I requested. Each customer representative provided contradictory information, thereby endlessly misleading me and delaying time for line cancellation. This attitude from T-Mobile employees has led to a loss of trust and a refusal to have any dealings with them. Most importantly, I experience increasing, constant stress and a real deterioration in my physical health from dealing with unqualified representatives of T-Mobile customer service.

I wanted a new 17 Pro so I went to T-Mobile in Cicero, NY. I was told if I signed up for a new line, I could get the phone for half off. First thing - I paid $40 for a screen protector that cracked the SAME day, which they would not replace, unless I added the Insurance, which basically doubles what you pay for your phone line.

I would rate them 1 if I could. They always tell me how valuable I am as a 20+ year customer. Today, they showed me how valuable and appreciated I am. I lost my job a few months ago and had a stroke. As life would have it, my phone took a dump. I called, and after being told how they appreciated me, the young lady told me she could not help me because my bill is due today and it would have to be paid before they can honor my free upgrade. I mean, are you kidding???? I said, "Then let’s cancel my 20-year account and I’ll go somewhere else and get a prepaid." Young lady says, "FINE" and gave me a code to go somewhere else and keep my number. If you call that customer service, you are pretty sad!!!

Stopped into T-Mobile store in Howell Michigan to upgrade my son‘s phone. Was told I only needed to pay a $35 tax and shipping fee for the new iPhone 17 to be sent to our address. Confirmed that the phone will be dispersed in monthly payments over 24 months. Woke up the next morning and found that T-Mobile had withdrawn almost $1100 for my bank account. Immediately contact the store. Got an oops we messed up apology. Woke up the next morning and found that T-Mobile had withdrawn almost $1100 for my bank account. Immediately contact the store. Got an oops we messed up apology. Spent two hours on the phone with T-Mobile. Was nothing but a waste of time. Still trying to get my money back. I will be switching carriers and contacting a lawyer.

T-Mobile is a dishonest company who rips people off. They quote you one things and charge you double. They told me I wasn’t going to be charged for anything if I didn’t switch to their company. They insist I give it a try for a few days. I only received a call from their agent to try if the new number worked and a few text Messages. I decided to stay with my phone company. Now they wanted me to pay over $100 for that phone call and few texts. Nobody wants to be responsible! Don’t use this company if you don’t want to be robbed.

The reps do not help at all and they give you false information about the keep and switch promotion just so you move over to this company. Nothing of what they say is true and you can never talk to the same person again and they lie just to get you in then you're on your own.

Don't switch your internet and fall for the rebate like I did, it's just a farce. We've been with T-Mobile for years when it was Sprint. Nothing but finger pointing, and mainly toward the customer. We're making the decision to switch to another carrier, it can't hurt any worst than what we have.

I have been a T-Mobile customer for over two years. I needed a new phone and they would only sell me one if I used the T life app to order. I really needed to be able to go in a store and get the new phone. As I was getting ready to leave on a cross country trip. There were no phones in stock between santa fe new mexico and charleston, south carolina. They force you to order through an app, but it can't get there in time. So then you have no way to get a new phone. I must have gone to six different stores and talk to at least five different customer service reps online.

First I have been with T-Mobile for 9 plus years. They have overcharged me for service despite me calling and trying to get a better rate. Finally a different carrier offered me two lines and internet for half the rate and I jumped ship. When I ported out the number and told them to close my account on oct 28th I was assured I would have no More charges except the 2 data lines. I only have one watch. No idea what the other data line is …. No one has explained it to me. I told them to cancel them and they refused saying it is in the middle of a billing cycle. I explained that doesn’t matter, they can cancel and prorate the charges like every other company. They still refused.

If I could rate a minus ten I would. I transferred two phones from Verizon to T-Mobile because they offered a special deal. They never told me three towers in my area were down and I would not have service. When I called and complained, they told me to use my internet calling. I'm not paying almost $200 a month to use internet calling. Why would they sell a product they can not? Service? I asked for a phone credit since I was never able to properly use my phone. I was told I can't do that until all the towers are back up.

I usually don’t post complaints, but feel the need to warn potential future customers of T-Mobile regarding their unethical business practices. My husband and I signed up for a 55+ plan with T-Mobile a few months ago at $110 for 2 lines. At the time of signing up, we were told we could trade in our existing phones for free for upgraded iPhone 16’s. We did the upgrade, then T-Mobile changed the monthly plan to $150 for two lines without us knowing. We were never told this increase would occur and would never have upgraded our phones had we known. Repeated calls to their customer service center yielded a nominal one-time credit which nowhere near addressed our concerns. We’ll be faced with paying an additional approximately $800 in total over the next 22 months. Extremely disappointed and can’t wait to drop their service. Do better T-Mobile.

I just went to T-Mobile on Everett Mall way to buy a new phone. When I walked in they were helping two people and that was it. I checked in and they told me to have a seat. Two other people came in and got checked in and 20mins later they helped someone that came in after me. If this is the way you do business, just so you know there are different companies out there. I guarantee I will never go back to this store again, which is a shame because it was 5mins from my house. Checking in means nothing on the waiting list apparently.

line with no mention of autopay. This is misleading and false advertising and those I talked to were not concerned about it.

I am writing this to help warn consumers about the dishonest people at T-Mobile. I switched 2 lines from Verizon and purchased internet that has already been returned. I was quoted $127.00 incl. taxes and fees. I was told for 2 new IPhone 17 phones was $11.00 each per month for 2 years $18.00 for insurance on 1 phone all included in $127,00. We came in to T-Mobile on Oct. 1st and they signed up our internet and asked us to come back later in the day to finish. We came back later and were told to come back on Oct.4th to finish. I went back to complain about 1st bill of $165.00 and no credit on internet.

On November 4 I went in to make a payment on my cell phone bill. I swiped my card. There was a delay, so the guy went to his coworker and he told him to tell me to swipe it one more time. When he gave me a receipt, the receipt was 145.00 when I left the store, I checked my statement. There were 2 transactions of 145.00 each. I went back to the store and he had told me that he refunded me and I should receive it the next day because it was still pending the next day I checked to see if I had the refund and did not see the refund. On the 5th I told the representative that I had 2 transaction on my account. 6:32 was the 1st transaction. The 2nd transaction was at 6:33.

I am a customer and have been for some time. Instead of having my house on hardline. Because I do not like the phone provider in my area decided to get a gateway. I just had to say I have had nothing but problems with gateways. I've had nothing but problems with customer service. And my internet sucks.

The internet goes down all the time. I had one representative. Tell me it was because they oversold the tower. They have too many lines on one tower. I believe it too. Imagine being able to charge people for a service that you offer intermittently.

Absolutely horrible. I called regarding technical support, I get the "due to high call volume, we will call you back in a hour." I then call back, saying I want to upgrade my services, and evidently get a rep!!! Ok. After 20 years with T-Mobile, I would never recommend them to anyone.

My Worst Experience with T-Mobile Billing. T-Mobile’s billing practices have been a nightmare. This isn’t about the money—it’s about the endless hassle once you get stuck with a bill. They keep sending charges even if you never use the service. Here’s what happened to me: I signed up for T-Mobile with devices, and customer service promised me a deal. I confirmed it multiple times. When I started porting my number, another representative gave me completely different information. I returned all the equipment, yet they still billed me and even charged my account automatically. I went to the store, spent three hours, and thought the issue was resolved. The next month, I received a “final bill” for $121.31.

T-Mobile overcharged me for something and I called about 7 times and spoke to different reps. I was guaranteed a credit before my $500+ payment would draft but they were all lies! I can't believe they bold face lied to me. That was very dishonest of them. After 22 years I am done with Tmobile all over $177. Horrible customer service!

My experience with T-Mobile has been extremely disappointing. I was drawn in by what turned out to be false advertising, only to discover that the offer I signed up for wasn’t honored once I became a customer. Even worse, T-Mobile charged me for something I had already paid for, and despite multiple attempts to resolve the issue, I still haven’t received a proper explanation or refund. Customer service was unhelpful and kept giving me the runaround instead of actually fixing the problem. It’s frustrating to feel misled and overcharged, especially after trusting their promotions. I expected better transparency and accountability from a major company like T-Mobile. Sadly, this experience has left me with nothing but frustration. I would not recommend their service until they address these issues.

If you value your money do not have any service with T-Mobile. I have been a customer for several years and been having technical issues for a very long time. Call and they fix it temporarily. They will add too and take away services on your devices without your consent and still pay a highly bill for services that you are not getting. DO NOT waste your money with them.

I dropped my phone and the screen went black. I was told the screen was damaged, so I got it fixed. But then it would flicker off and on. So I had to get a new phone. I had no phone for 4 days. I went to T-Mobile store #1466 on Jamaica Ave. in Queens, NY and ** was able to get the screen to come on so I could transfer my data to the new phone. She is amazing!! She helped me not to lose all my data. T-Mobile has some pretty good reps, although the service is on the pricey side.

Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.

T-Mobile needs to do better training with their foreign representatives. They are the worst representation for a company I've ever heard. They've limited about of resources to assist customers. They can't understand the simple. I called to ask about not receiving a bill. Simple. It's time to leave.

Avoid this company, by using overseas customer service and not answering any questions they overcharge you! I had to pay for service I will never use to get them to unlock the phone. So keep in mind when changing that T-Mobile locks your phone and ransoms it. A great way to anger customers.

Be very careful when negotiating with T-Mobile. This company offers home service for $35, but when you receive the bill, it's almost $750 because supposedly that's the cost of the internet transmitter. After you sign, you get no response, just pay, call customer service. That was in 2023, and to this day, this company hasn't responded. Of course, I switched providers, but I want to prevent others from falling victim to this T-Mobile scam. Companies should be more serious about these deceptive promotions.

Worst customer service ever. I went into a store to get their home internet. I waited for an hour and was finally helped. After a considerable amount of time they told me they did not have the equipment that I needed and sent me to another store. I walked into the other store to find it packed with customers and only 2 or 3 employees. At this time I decided that I did not want the internet anymore so I left. I never picked up the equipment.

Unbelievable! The T-Mobile app is the most data-gobbling app you can find. If you are somewhere with a weak signal (you will be a lot) and you try to go on the T-Mobile app, it turns pink and you see little circles coming from the middle. It says “authenticating” forever. It just keeps spinning and nothing happens. At the same time, you can get on your other apps. IF you go on the app to try to express your corrective criticism, you won’t find a place or method to do it. They simply are not interested.

They transferred a phone line to my ex that I requested not to child safety. They transferred it anyway and are charging me for the service that I don’t have. They need to be charging the ex for the service as she has the line. This is not right!!

During government shutdown company doesn't work with the people. Because of their billing practice you receive a late fee when you make arrangements and only given 14 days before they cut you off. I would think they would be more accommodating. After hearing how they do business will be terminating my business with them. If they cannot understand when things are out of people's control People shouldn't do business with them.

Absolutely horrid. I got internet. Never used, never opened. The home didn't work out. Returned to the same place within the 14 day window and expected to go back when I figured out where I would live. They said all good and I owed nothing. I then received past due bills. Called and was told all good. More past due bills. Went in and told again all is good. Again and again. Hung up on by a supervisor .. They love to hire overseas and provide horrid service. I have been polite and kind and I am never ever ever using them again.

We were shopping for a new cellphone service carrier and stopped by the T-Mobile in the Charlottesville Costco. First time they were not offering free phones with new customers. Went back a month later and was told they now had a promotion for first responders/military that included the phones we wanted at no charge. Turns out that was a lie. With our second bill we received a bill for new devices. Called T Mobile and they apologized and corrected the bill. Next two bills had the device charges again. Called T Mobile and was told they did not care what the Costco T Mobile store offered, the charges for new devices would continue. Stay away from these grifters.

We had T-MOBILE after switching from Verizon for cost. Everything was fine. Now that I have been given an excellent offer by another supplier T-MOBILE sucks. Horrible customer service on the transfer end. I asked to speak with a manager and of course there is no one available. The transfer code is was given expired two days early without warning. I change the Sim in my phone to start the transfer and now I'm without a phone and this has been an issue for 24 hours now. Customer service refuses to help. Says they can only send a verification code to my phone when the account is in my husband's name but they won't send it to his phone.

We received very good service on our cell phones with T-Mobile for several years. Recently, I received $500 via Apple Pay from a client on the client's outstanding invoice with our business. I had never used Apple Pay so I went to a local T-Mobile store, and I requested assistance from one of the workers. I specifically told the T-Mobile employee that I wanted to use the funds to pay a creditor (NOT T-MOBILE). Instead, he took my phone and applied the funds to my T-Mobile account. A week later, and three (3) calls to T-Mobile, I was still trying to get the funds transferred back to my phone. The T-Mobile employees I talked to would attempt to transfer the funds back to my phone, but their managers would NOT approve the transfer. After my third call and discussion with a manager, the funds were transferred back to my phone. We have since changed carriers and will not go back to T-Mobile again.

In my home is no service and around my community and it’s maybe 10 or more years like this it’s terrible. If I don’t have Verizon home internet, my 7 business line will not be working. If T-Mobile doesn’t change nothing, I will be leaving when I get a nice deal from another company.

Obtained service with T-Mobile in July 2025. Nothing was signed, however, I was told what my plan was including my devices were free and all I'd be responsible for was service. When I cancelled in August they kept plan, an additional month. September I called and they fully cancelled service. I received letter from T-Mobile that my equipment needed to be returned to avoid charges.

I was promised 3 new iPhone 16s free with trade-ins but from last 4 months, they have been charging my credit card $34.99 per month for each line. I have wasted more than 12 hours from last 4 months with 10 calls every 2 weeks. They promise that they will fix the problem in 2 weeks, but nothing has been done for 4 months and 10 phone calls every 2 weeks.

Don't use Tmobile business. I tried to cancel and nothing but problems. On the phone with t mobile for 60 minutes and just a runaround. Sales people just ignored my text messages, so I filed a complaint with BBB and texas state attorney general's office.

Called to cancel my plan because I was being offered a better deal with AT&T, they upgraded my plan and added offers/discounts to lower the price to be competitive with AT&T offer. Yet, I have had to call in EVERY month because the discount is never reflected in the bill.