T-Mobile Reviews

Worst phone on the planet. They suck.... So many BAD REVIEWS. BEWARE BEWARE BEWARE BEWARE. So much spam calls. Trash this shithole co....

My cell phone is not charging. I went to T-Mobile store in Branford CT. They told to call 611 for help. I was put on hold with music for 145 minutes. No answer at the office of communication commission or the state attorney should get involved on these matters.

Since switching from US Cellular was a big mistake. Billing is difficult. The phone and tv is buffering more. I dont recommend this service. I am highly disappointed.

Always keep your receipts because they will pull a fast one on you. You can pay your monthly bill and they'll cut it off and tell you you never paid and if you don't have a receipt you can't prove it! They are scam artists.

I ordered service for my new home that’s not finished build yet. I received a bill for $82.00 and they are charging me for something that I have never used plus they activated without my permission.

A manager added a line to our account without our consent. The reason was for the commission and I was given an A17 for free but wasn't told that I was understanding that I was being given a big discount because I only paid $21.50. So pay for se attention to what is going on with the T-Mobile plan and agent you're working with.

If you're looking for a cellphone company skip T-Mobile. They're the worst of all of them. I hate T-Mobile.

T-Mobile's customer service line has never been competent to help me figure out why my cell phone number gets disconnected when I call a specific phone number. I've tried to get T-Mobile help at least 1/2 dozen times and they just don't know what to do. Even after I've turned off the phone, turned it back on, etc., etc. They still ask me to do that many times during a call. It's not bad customer service, it's equal to NO customer service. July 27, 2026, the cell phone time showed that it was 2:11 p.m. It was actually 4:11 p.m. At the real time of 1:54 p.m., the cell phone was functioning normally. No idea what happened. I changed the time manually on the phone and noticed that the phone said "no service."

Since we were switched over. There has been nothing but problems. The Augusta store has the most rudest staff ever. Staffs family come first there. I decided to go to Sam's club, that's where I found Shawn he was able to fix a problem I was told by Augusta it would have to be reset and discussed my phone plan, and trades. Shawn was kind he took the time to get my problem that I have been trying to get fixed since you folks took over US cellular. If you want to keep customers I suggest you clean house in you Augusta and Waterville stores. When I tried to explain the importance of my phone working due to I have cancer and need to have my phone. I was informed that her mom is a nurse and she needs her phone fixed. If you are in there to make a purchase they care then. If I should decide to stay with this company I will go to Sam's and make my new phone purchase with him.

Worst service I have ever had. Zero service on the West Coast. DO NOT BUY.

We have been customers with US Cellular for well over 20 years because the network didn’t drop calls, covered everywhere, and was reliable. The join with T-Mobile has resulted in the inability to make calls in our own home, random loss of signal in urban areas, and the inability to reliably monitor cellular powered medical devices of family members so they don’t die. If T-Mobile is choosing to emphasize the “liability” in reliability then mission accomplished.

Started with T-Mobile in 2012 before they had in a lot of places, I live in Louisville KY, they had 4g there. I work in Indiana. Only had 2g at the time, were ** with their 2 year contracts at the time, got out of it at the time when my contract canceled, I rejoined a year ago bringing my own phone. I was attracted to the idea of Starlink satellite technology, paid 111 a month for it, have not been able to pay bill online or over T-Life app, cannot get anyone on line or over customer service line which is 18009378997, I admit I have been late with payments a few times, have sent me to collections twice now, I'm going to end my service and never go back to T-Mobile again. Do yourself a favor and stay away from T-Mobile, go with another carrier. They have Terrible customer service, online, on phone and in retail stores.

I had great service until they got greedy and decided to move my into another plan and charge more... Now the plan calls for additional equipment I didn't need before and don't have room for now and it's causing all kinds of trouble for my speed.

So, I just recently switched over from Metro PCCS a company that I had been faithfully for many years and never cause me any trouble. For whatever reason I decided go with T Mobile, big mistake! This will be my second month into this deal and I am already having all sorts of issues with billing and drop calls, no data etc.... At this point I've already spoken with representatives from the company with my concerns on several occasions however nothing has been fix. I got tricked into free phone scam with t mobile. Also don't be late with your payment. You'll get a 10 fee punishment, this is absolutely absurd. The representatives are trained to pacify customer with false promises just to keep you going, I'm so disappointed that I am going to try and let as many people as possible about my experience with t mobile, I should have stayed with my previous carriers, I'm looking forward to canceling at all costs

T mobile has truly been the worst experience I have ever had in my life. The first eighteen months of my two year contract. I spent two hours every month on the phone. Because my bill was fifty dollars more than promised. Every time I was promised, the issue was fixed. And would not happen again, but yet, for eighteen straight months. I had to call spending two hours every month. Topping that I always had connection issues that would require new phones or costly maintenance. Every few months, the phones would say, not registered on any network. You can only make emergency calls. That has been a repeated ongoing problem 42 plus years.

Promised a promotion after switching 3 lines from ATT.

Worst customer service. After 20 years with T-Mobile since they took over VoiceStream. Cancel the service without final bill.

T mobile work in area made big mess in from my house. They left empty bottle and scratched my sidewalk. Had truck run over my grass. They threw 4 pieces of sod. They did not fixed my grass and sidewalk was left dirty and scratched up. Few days later another truck with trailer on my grass. He said I don't own the Easmin. Like shut let mess your grass and break your sidewalk. Will never use T-Mobile and tell my friends and family.

They don't stand behind their warranty for the phone. I have paid over $170 dollars for a phone that does nothing but restart on its self and I took it back to the T Mobile store and they refused to replace the phone with a new one and now it's passed the 14 day return policy and they still refuse to exchange the phone so now I have to return the phone to Samsung at my expense to get the phone fixed or replaced. T-Mobile is not worth having any phone service with so beware of and I hope you choose another phone carrier to do business with.

Let me start off by saying how disappointed I am with US Cellular, selling out their loyal customers to an inept company like T-Mobile. I am referring to the lack of cell tower service, drop calls, low battery life on my phone, overcharging, constant text messages to pay a bill that has already been paid, text messages to update your apps (only to be told you need more storage) or you need to upgrade your phone for better service. The quality of communication is interrupted with feedback and “poor internet service” warning sign popping up. Could the reason why we never received a notice from US Cellular regarding the transfer is because they and T-Mobile are together? Either way, this matter needs to be addressed.

I went to 1 of their stores to get help. Why did they increase my bill? When I was supposed to be on a 2-year lock, told me a bunch of mumbo jumbo, and when I came home, I couldn't get back on my YouTube account. I got kicked out for not being a senior citizen. I do have a little bit of hard time, figuring out today's internet and stuff. Went on the park for 2 and a half hours, and the only thing that happened is they hung up at 12 midnight. What kind of service is that that T Life is nothing but sucks.

I have been a customer with US Cellular for over 20 years. Always excellent cell service, I actually live 2miles from cell tower. After T-Mobile took over have nothing but problems with service. Constantly dropping calls, during calls, half the time the other person sounds like worbled voice and I can’t even understand them. My phone battery is constantly running down due to constant search for service. Most of the time I have 2 bars max!! Mostly 1. My phone totally freezes up and I have to shut down and leave for 5 minutes or so. Very very disappointed with company and their customer support is of no help and rude! I will probably end up switching in order to receive better cell service and customer support.

Bill is higher than you ask for a payment arrangement: they tell you your lines have to shut down before they give you one so they can charge per line, and I know T-Mobile won't respond because they know they are cons and they make false advertising. I can't wait till they are in court again.

Been with T-Mobile for 21 years. They went from a cool, loyal, customer first company to a toxic, dishonest, greed‑soaked corporation reading off a script. The whole “Un‑carrier, no price increases” thing clearly lasted only as long as they needed to reel in enough customers. Then the switch flipped to “we don’t give a F about you, just pay us or get out.” So we’re getting out. All three of our lines are leaving permanently. It’s astonishing how fast a company can go from an industry rebel to shameless cash grab. Truly disgraceful. Shame on you T-Mobile.

Extremely unethical Billing practices. Lack of transparency with their billing. Also extremely unprofessional and discourteous customer service at three different locations in San Diego. I’ve had much better service and transparency, as well as fair billing with Verizon and Spectrum.

Try contacting customer service, if they answer the phone in a half hour you are lucky. Then to cover a problem can take more than another 30 min. When I traveled to Omaha Nebraska I ran out of high speed data in less than a day and images from web pages wouldn't load. My phone was so slow using regular (unlimited) data speed that my phone was essentially bricked... They required me to buy more unlimited data speed before my phone worked again.

A whole bunch of swindlers. I order a replacement phone today at 1:30 just after paying my bill, money for bill is accepted instantly, money for replacement or new phone is taken instantly, somehow it takes 3 hours for them to grab a box AKA my phone from the back and tell me that it's ready. Ironically enough it's just 28 minutes before they close early for the night. Yes this may be perfectly normal except the fact that I have to work out of town for the next week. Now I may not even be able to get my phone that's already paid for!

We were USCellular customers for years and completely satisfied with the service. Then the transition with T-mobile happened. The customer service is the pits - these people have no idea what they are doing. One person will tell us we have to do one thing, and when we do what they told us to do the other person will tell us something else. And the internet connections are unreliable. You never know if you'll have a connection or not. So we got internet from another company and tried canceling t-mobile internet... Well, we were not told to save the PIN# they sent to set up the internet initially... We were not told we would need it. Guess what, WE NEED THE PIN TO CANCEL! In short it has been 1 thing after another with them. The frustration is Real!

Today I had issues with my phone---They told me my SIM card was burnt and after trying to replace it---It would not work. I was working with Luckee and she was wonderful. She got me set up with a new phone and offer me some other items which I told her I would think about. But I had my phone since 2021 and I have shopping for a new phone it just has always been a horrible experience--but not with Luckee. Thank you Luckee. I really appreciate all you did---You went above and beyond.

Like this will ever see the light of day. They told me plainly last month when they had to correct it that my Personal Hotspot data would never slow down. I couldn't have been more clear about that, and was assured it would never slow down (assured the 2nd time). Now I find out it does indeed slow down at 250GB. Also, who is the moron in charge of the payment processes? What a pain in the ass that is. You tell the idiot AI that you want to make a payment right now, and you have to listen to the most efficient place to do it is right here or on the app. I'm right here right now ready to make the payment. How about just doing it? Takes way too long and I don't need another app.

After years of service with T-Mobile, our program "ended" and T-Mobile raised our rates. Naturally we started looking around and went with a less expensive provider (same service). We didn't realize we were two days into the new billing cycle until T-Mobile billed us for the entire month. Spoke with customer service who informed us its their policy to bill for the ENTIRE MONTH regardless of how long we used their service (2 days). DO BETTER T-MOBILE!! WHAT A RIP-OFF.

No service since T-Mobile took over US Cellular. Hate this company. Rude service. Can they get any worse? Do you plan on getting service to Mendocino County or do I need to switch companies?

Today I talked to an amazing man named Jay on the phone for T-Mobile sales. I was asking about switching to T-Mobile and he was so knowledgeable and understanding of what I needed. I gave him my situation and he provided me amazing options. He was not pushy at all as a sales representative and was EXTREMELY helpful. I wish I could give him the commission when I switch to T-Mobile. He also had a very polite and curious tone when asking questions and explaining the plans. AMAZING REP, ASK FOR JAY!

I'd been a customer of T-Mobile for 8 years. Finally their never ending price increases became too much. I went to their store and cancelled the account, paid all open balances and was told I was good to go. Today I was contacted by a collection agency and told that I owed $93. This is 33 days after cancelling. I never received a bill, they'd cut access to the t-life app and they'd made no effort to contact me. Talked to the collection agent and they had no idea what the charge was for, oh and by the way there was a $25 late fee on top. Lousy way to do business. I used to tell people that T-Mobile was a good option. Now I'll tell everyone I meet that there are many options out there and to use anyone else but T-Mobile.

I was a customer with T-Mobile for over 12 years. It is very sad how they treat their loyal customers. I decided to switch carriers, it took over 2 hours just to disconnect my services. Then I receive a bill that said it was past due.... as I am looking at this bill it is for a full month.... Since leaving T-Mobile I never got a simple text, email or call stating I still owed them. I got on the phone talk to customer service & the guy said I had a pro rated amount due. I said ok how much. I paid it. He said I owed nothing else.. A few weeks go by and I get my mail & guess what I see.... yes another bill. They gave excuses, I paid them what they said I owed... I AM DONE WITH THEM...** ....T-Mobile.

T-Mobile: I have been with them for a long time. Now they're trying to charge me 8.00 00 dollars for a phone that I turn in and they claim they never received it. I have a receipt from UPS saying it was delivered so they are saying I owe it. No I don't. If you deal with them watch with your bill. I always pay my bills on time. Then they sent me a text saying they were taking it out my checking account. I only pay with my card. I never gave them my checking account and my bank card so if they do this, it's fraud! They are trying to say I'm paying for the phone that got lost. I don't owe them. It isn't my fault. I followed directions so I'm asking for help please because I took it to UPS.

No stars. T-Mobile in the past had been great for my family's needs. Now it feels like a gang of blame passers. If you're not on hold for over 30 mins for an answered phone call, it's not the right department. Please hold again. Smh. T-Mobile, y'all slipped.

I have been trying to switch my carrier from AT&T to T-Mobile since April, but in July the process is still not resolved. T-Mobile representative named Alexis told me things that were completely contrary to reality: she claimed the first month's bill would be $210 and would drop to $180 for subsequent months with no hidden fees, and that I would get an iPad for free (paying only the tax). In reality, this was all a fabrication; I ended up being charged an extra $50/month for the iPad and $34.59 for internet equipment, bringing my monthly total to $495.20. When I tried to contact Alexis, she stopped answering and completely disappeared.

I had a very disappointing experience at the T-Mobile store in the Shasta Mall. The customer service I received from an employee named Sam was rude, disrespectful, and unhelpful. I am 60 years old, and this was one of the worst customer service experiences I have ever had. Rather than listening to my concerns or trying to assist me, Sam was dismissive and unprofessional, which made the entire visit frustrating. Customers deserve to be treated with courtesy and respect, even when problems arise. Unfortunately, that was not my experience at this location. I hope management addresses these issues and provides better customer service training so future customers have a more positive experience.

Worst customer service!!! After 5 years as a T-Mobile client I will never recommend this company to anyone! After cancelling all our phone services and home internet they billed us a month later. When I called customer service they magically had no trace of me calling to cancel although I turned in the equipment and they acknowledged they received it the very same day! Absolute trash!

I’ve been with T-Mobile for many years and have always been satisfied, but recently the service has been consistently poor. Calls drop, data speeds are unreliable, and all of my lines have experienced weak connections. When I reached out for help, I was told that if I wanted a better 5G experience, I would need to pay for a more expensive plan. Customers shouldn’t have to upgrade just to receive the level of service they’re already paying for. I hope T-Mobile takes these concerns seriously and improves both its network and customer support.

I have been a customer for 12 years with this provider, and they finally took the last straw. I traded in a device and they said they didn't get it in time, though it was traded in at the local corporate store. On top of that, they won't send back the device since it's already in their warehouse. So not only did they not give me the promotion that was supposed to be applied to my account, they stole a device. To top it off, and the nail in their coffin is how do you get a late fee when auto pay is in effect? The customer service is immaculate, but the company itself is scum and scams. I would rather deal with AT&T's horrendous customer service and not have them bs around with my money. I will be going back to Verizon, or AT&T. A crackhead with your bank card is more trustworthy than them.🤷🏻‍♂️

I opened, and pay for, my son's account. In T-Mobile's view, I am inconsequential and they don't feel they need to share any information with me. They don't send me statements and recently stopped sending me billing information (my son doesn't get this information either). They won't let me open an online account so I can access billing information or set up direct debit payment. This company has become too large, and its internal systems and processes are so screwed up (I once consulted for them), that they cannot make good business decisions. Read the reviews and stay away. You can get better customer service, and lower pricing, elsewhere.

They raised my monthly price by 50.00. No reason. On military plan. This is how they do veterans. Been on hold for 52 minutes. St the Orland Park corporate store. They act like they could care less. They told me to go to Verizon.

Spent nearly 4 hours trying to get to customer service to find out why my existing phone bill went up by $6 per (6) lines because my military discount was discontinued, Netflix was added, and Prime was added to my billing that I never ordered. Worst company in the USA and they need to be investigated for fraud by the federal gov't asap and people need to be going to prison in this company asap.

If I didn't owe money on my phones I would quite T-mobile right away. Where do I begin? Every experience has taken hours of my time. In the last year I could calculate about 50 hours being on the phone with T-mobile customer service. It started when I wanted to upgrade my phones. I upgraded and none were sent. Then I called spent hours on the phone. They assured me they were sending both phones but only one got sent. Then I called and spent hours on the phone again and they assured me the second phone was being sent. That didn't come when they said it would either. Then I got their internet service. It sucked so I upgraded to a different tower. All was good.

Unfortunately I was tossed into T-Mobile by way of a merger. To be honest, I've disliked T-Mobile since the very start. The customer service is horrible. Most customer service reps are predators out to get more money out of you. They will straight out lie and tell you whatever to get the sell. And almost every time you call to complain, there is no resolution that favors the consumer. Also if by chance they tell you they will investigate the situation and get back to you, WARNING ⚠️If there is a timeframe attached, DO NOT RELY ON THEM!!! You will CERTAINLY miss out on the time frame and You lose. At this point it's like being with an abuser not knowing how/when to leave.

Pricing is decent and where most current cellular phone companies should be, but their idea of coverage is that if you get a signal, no matter how weak, you're covered. Their own store in Hayden, Idaho doesn't even have good signal, in fact, the whole center of town is almost a black hole for coverage. Their ads are deceiving.

HORRIBLE CUSTOMER SERVICE! Absolutely horrible! Difficult to reach. Constantly put on hold. Long wait times- over an hour with just the simplest questions! Reps have no clue how to do their jobs! Very frustrating! Overcharging and taking advantage of seniors with bogus “rate plan switches that default to highest tier and no email, alert, or text given to choose a different plan! Constantly overcharging and with no explanation or willingness to correct THEIR CONSTANT MISTAKES!!!

I had one of the most disappointing travel experiences I've ever had using T-Mobile Travel (powered by Arrivia). On June 25, I booked and prepaid $211.41 for a one-night stay at Graduate by Hilton Annapolis to celebrate my birthday with my husband. Our reservation was confirmed. On July 18, after driving 5 hours to Annapolis, the hotel informed us that our reservation had been canceled five days earlier (July 13) due to "suspected fraud."

I have been with you guys for some time. Every time I try to login in my account to manage my account I have nothing but problems. I went to T-Mobile store to upgrade my Internet. I was supposed to get a speed box with it, but never got it. I think you guys are garbage if my phone was paid off, I would go somewhere else. I’m 60 years old and you guys want me to pay $150 for an Internet in the phone, a joke when you have a 55 and older on your commercials, for cheaper. I think you guys are all just scammers. Have problems with my Internet constantly but yet you still want me to pay for the times I have problems. You’re a joke. You make millions and billions of dollars but you wanna customers and drain their wallet. To You guys don’t have no specials, just a joke.

Hello, good afternoon. I just wanted to let you know that T-Mobile is acting strangely with people. I was paying $300, and then they raised it to $400 for no apparent reason. They claimed I was using a huge amount of data, but the truth is I don't use that much; I just go to work—which is only ten steps from my house—so I don't really use the internet or consume that much data. It’s truly disappointing that they are ripping people off like this. Please, pay attention to this company; they are stealing from everyone—they were certainly stealing from me while I was paying my bill.

Billing discrepancies and rigidity. Go someplace else.

T-Mobile is a criminal operation and the FTC needs to stop them from buying any more companies. What happened to monopoly-laws in what’s left of this country? T-mobile charged my 74 year-old mom for 5-years on a line that was never even activated, worthless “device protection” and “Apple Care” that was no help when she actually needed it, and constantly raised her bill by switching her “plans” around. I’m sure it comes as no surprise that when I looked over her bills, discovered they’d been ripping her off, and called their customer disservice, that they were inept and insulting.

I am extremely disappointed with the customer service I recently received from T-Mobile. I called the T-Mobile Family Plan customer service line to discuss my payment date and to understand why it had been changed. During the call, I respectfully requested to speak with a supervisor several times. Unfortunately, the representative I spoke with repeatedly refused to transfer my call to a supervisor or provide any escalation assistance. What was even more concerning was that the representative ended the call and, shortly afterward, my network connection was disabled. Because I have multiple phones on this family plan, this created a significant inconvenience and concern for both me and the other users on the account.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I had fiber Optic installed June 20, 2026. Was told by tech who installed it that the wire would be buried in a week or two. Call #1 I called on July 2, 2026. T-Mobile 844-783-4237 which is posted on your website. Agents available 7days a week between 4am to 12am. I called at 6am automated system said no one available and then hung up on me. Call #2 July 5, 2026. Automated system told me it would be 21 days from installation. I waited until 3 weeks.

Absolutely terrible experience – Stay away! T-Mobile is easily one of the most horrible companies I have ever dealt with. I left them about two months ago, canceled my account, paid off every single balance I had, and transferred my service to a new company. I thought I was finally done with them. Fast forward to today—two months after closing my account—and they randomly sent me a bill for $240! It makes absolutely no sense because everything was already paid off in full when I left. Trying to get this resolved has been a nightmare because their customer service is completely horrible. If you try to call them, be prepared to wait on hold for at least 45 minutes just for someone to finally pick up the phone. Please, if you want to avoid massive headaches and being overcharged, do not go with T-Mobile. Save yourself the stress and look elsewhere.

This is simply a warning to stay away from T-Mobile! I would have to say this has been one of my worst experiences with cell phones! Very very long story but they fully took advantage of me and said it was my fault that I ended up with a new phone that I did not need! Go figure! I simply believe them when they said I didn't have any other options but to use insurance or buy a new phone so it sounds like they just needed a commission! This is the final and last straw, there has been so many problems with T-Mobile it's beyond ridiculous! And to boot the service has been horrible! And when I'd mentioned it to a friend they said oh my gosh I've been scammed in the same way My T-Mobile! They say they have customer service but I haven't experienced that at any level... So please take your business somewhere else!

Let’s start with you find yourself going into store buy a phone, get quoted a service and then you off 60 dollars per line and yeahhh let’s bundle to save 10 dollars to add home internet, 150 sounds familiar? Well they lied to me … with horrible service and continuous upcharge on my bill. The so called special plan for me turn next month to 180.00 per month. Then next month 222 per month. Always some excuse. Not to add drop calls, dead zones, service interruptions where I had no internet for days. Tried to give me 1.82 cents off ea day!🤦‍♀️I got the game. No more. I’m going prepaid. Therefore I pay 60 dollars per line And no matter what my bill will never include late fees and I still get to keep my phone number and before I do that here’s how to dispute them in every way and before you sue them contact executive office and follow these steps.

I really thought Tmobile was the one that I could count on. I been with them 9 years.. I end up getting sick and my income went down .. And they cut my phone off. Charge me $500.74. My phone to pay off is only $300 DOLLARS AND CAN NOT PAY PHONE UNLESS I PAY THE BILL THAT I DON'T OWE.. They Money hungry people like the rest of the phone companies.. I got start all over again, 9 years went down the drain. Very unhappy.

You need to have better pricing for single people. My husband passed away, they charged me the same price as a person with two lines. It's not my fault that there's only me now.

Service sucks just about everywhere I go. They raise the bill almost every month when nothing has changed. If I would have know UScellular was gonna be bought out by T-Mobile I would have chose a different company. I absolutely hate this company. Nothing but issues with them.

I had US Cellular until T-Mobile bought them up. The service at T-Mobile is awful. I've had to call their tech support and the tech guy I ended up talking to spoke broken English and didn't even know how to spell Kyocera, he actually asked me to spell it for him. No real offer to send my phone to T-Mobile for warranty repair. I ended up with an offer to go to Walmart to get a free replacement phone. He had to look up how many Walmart stores in my state work with T-Mobile. There are only four. The gal at Walmart kept me standing and waiting for her to assist me for OVER AN HOUR. I made no bones about complaining that I am disabled and can not stand for long periods of time. She "apologized" that they don't have any chairs. I had to try sitting on the floor for some relief but that did not help and I stood up again.

Customer service in T-Mobile is been the worst I ever experience among cellular carriers, over the phone and in store nobody know what they are actually doing. In the store, they sold me a phone and after I payed for it, they told me they were not going to grant the promotion I was offered at the beginning of the transaction, the guy told me it was nothing he could do for me at that point because the store was closed already and now I needed to contacted customer service over the phone to fix my transaction, then he literally kicked me and my wife out of the store.

I attempted to switch over 3 phones, from US Cellular, and after 1 hour in chat, they were unable to do so, and were unable to explain why they were unable to do so. They kept saying that they "think" the problem is with the payment, even though I have over $400 in my account, and provided them accurate information 2 times. I did not even see an authorization attempt on my account. They are using outsourced chat help, which is usually ok, but in this case they were unable to complete my simple request.

I have been with T-mobile since 2015. When I joined up my wife and I got two lines at $30 a line for a total of $60 per month. And they told me my price will never go up (all was on auto pay). Last year we added internet and I noticed the price of my phones went up $5 for the month. I called up and they said they had a small increase, but all will stay the same from here. Now I get a bill with an increase of $17 and they tell me I have no plan or contract with them and there is nothing they can do for me. When I said I want to speak to someone Higher up the chain, they said they wont give me that info. 16 years on auto pay and this is the way I am treated. They are lying to everyone about their plans. This fight has just begun.

Check your statements frequently. They gave me a “free” ipad and book tablet about 4 years ago that has cost me a fortune. I told them I really didn’t need it or want it and they assured me it was totally free. Then when I got my statement there was an additional $30.00 charge. When I called they said it was a 24 month promotion and I could not get out of it. So 30 x 24 months is $720.00. After the 24 months they continued to bill me. I called and complained to many people, many who I could not understand totally because of language barriers and they would take it off. Only it would return a few months later. Just called today because I was still being charged. Customer service people are always very nice but the whole T-mobile company is a big scam. I intend to change carriers this fall. My husband has a summer business and I want to wait until he is finished. Just awful that they could get away with it.

From the beginning T-Mobile has messed up my account - As an active and auto pay customer with NO history of payment issues for a decade - they sent a $167 bill that no one could identify where it was from to collections - mind you while I had an active account in good standing. Then I cancelled services and ported over all my numbers - EXCEPT guess what...a watch they still have active weeks later and want to charge me for though there has been zero usage on it and AFTER I cancelled all services. They need to revamp their processes and software. This is so bad and every single time it's been a nightmare.

Scammers. Bad internet. Very wrong choice. I really regret my decision.

T-Mobile is a joke. They won’t try to help resolve any issue I have. I live in The Lakes Region in NH. It’s funny how I literally live less than a mile from my house and when I’m home I have great reception. When I’m at work it’s dog shit and I keep getting the excuses if it’s the trees. And now it’s the lake that’s messing with it. They say they’ll take money off my bill yet still haven’t. I’m so unhappy with them that now when I call and try to talk to them I get the same old runaround. It’s funny that now when I call and my call drops they don’t make any attempt to call me back or to even make things right.

On June 9th, I attempted to port my entire 5-line US Cellular account to T-Mobile to take advantage of their advertised buyout promotion. T-Mobile successfully ported only 4 lines, leaving one child line behind. The 4 ported lines immediately had poor signal, requiring multiple support calls. I also faced repeated issues obtaining the promised rebates for these lines — they were denied twice before finally being approved and released on July 18, 2026. For the remaining child line, it was placed on an expensive individual plan without my knowledge, causing the bill to be double what a family plan line would cost. I was never notified of the bill, and the line was eventually suspended for non-payment.

T-Mobile is very widow unfriendly! Once a person passes away, you have to jump through all the hoops. Then they tell you you have to reopen an account to get his phone unlocked when it would be cheaper just to buy a new phone. I find this very disheartening but I'm not surprised considering it's T-Mobile. They have no conscience or shame!

Used to be a fan of T-Mobile. Just told by their executive office that there are areas (I guess like Washington, DC) where they can't provide the level of coverage that people expect.

We went into the store on a Tuesday to get 2 lines. Everything seemed to go fine until T-Mobile suspended both of our lines due to activating our lines incorrectly. On the following Tuesday got put into fraud status and we can’t get them out!. We’ve spent about 8 hours and countless trips to the store with no luck. We had a paperweight that was useless. The manager whom I’ve emailed has yet to respond to me after 2 days. Called the store. They told me he’s been very busy! Ended up switching back to Verizon. I can not recommend T mobile at all. This has been a nightmare! The customer service is the worst! More people seemed to leave the store unhappy without resolving the issue than came in. I’ve never had so much time on the phone trying to fix their error!

Bad service. I am a USCellular user that got moved onto T-mobile and it has been the worst thing to happen. Random apps installing you can't stop even though you disable the "T-mobile" app responsible. Impossible to navigate service app responsible for your payments also forgetting you made a payment. The tippy top of all this, when you get through to someone, you find that they don't have control over their service when it comes to setting up arrangements and when they offer to find someone to connect you with to help, they stick you a bot to handle the problem you have with their lousy system. My payment plan I'm on is out of whack due to the merger, and now because I made a payment, sooner then expected of my arrangement, I get a whole run around within one phone number because they can't do something their app is supposedly capable of

The worst - had Verizon for 20 years. Customer service is bad- all contracts are not accurate- told one thing by staff and find out that none of what was said was accurate - time discrepancies - unexceptionable service. This is the 3rd time coming into the store for a screen saver and having to wait for all the customers buying a phone alone with their plans. I have had to come in once a month to correct my bill. Initially I came in and forgot my license and staff member said it was fine and just come back and staff will put my name in the account instead of my friends. Now it’s been months and that has not happened so everytime I come in the store to correct something (like getting billed for their free offer for Netflix) monthly I have to have my friend there :)) Fun times

T-moblie has a credit balance for a line that has been cancelled.... I have been trying to get refund for 3 months... So today I was told I would not get refund because it was a service credit... 8 yrs never missed a payment but can't refund. Transfer me to higher ups. They hung up the phone.... Buyer beware.

I'm recent with T-mobile, coming from Us Cellular. Just 2 days after updating my information, including email, they sold my email. Now I'm getting many many spam emails. I HATE THIS. It should be illegal for any company to well information, and to have an opt in for it.

T-Mobile caused me a financial debt after agreeing with dispute. Charged me for internet service after I never received the box delivery. Box was discovered at a neighbors and returned. After never activating any service and having their verbal agreement on the bill dispute, they created and sold debt to collectors. Now they refuse to intervene.

I recently had a very frustrating experience with customer service. I called to get a detailed explanation of my bill but was treated very disrespectfully and given unclear instructions. My issue started when I was promised a discount on a watch in-person. When I bought the watch at the store, I was told one price, but when I called to confirm, I was quoted a completely different, much higher price. I feel like I was scammed. The representative I spoke with on the phone was impatient and did not try to understand me.

The customer service response time is the worst I have experienced.

On 07/06/2026 I went into the Johnstown Metro PCS store for a phone upgrade and she said would you like a free iphone 17e on us by T-Mobile. I agree and the man she was talking to on the T-Mobile site said everything would be taken care of after I seen and asked about the 25.00 payments. He said not to worry about it. I don't have to pay. I paid the 30 for taxes. And signed. It registered I need my internet switched over too. Then he tells me I can't get Internet in my area through T-Mobile. So I had to pay to get another phone to keep my Internet with Metro. I don't want two phone bills. But now I'm stuck with 2 bills this month and probably next. I get the run around after I seen my bill.

I’ve wasted an hour out of my time talking to T-Mobile customer service only to get transferred and transferred and transferred and then the guy just to hang up on my face, all because he doesn’t want to do a job. I’ve been a loyal customer for over 15yrs and my monthly payment is crazy but I pay it and now that I ask for some services, just 1 favor of helping file and claim this is the result of all my hard earn money on some guy who in the kist disrespectful way hangs up on my face after I waited for 30mins on hold and transferred to 3 different people where I had to explain the situation over and over then this guy hangs up on my face!

I've been with T-Mobile for 10 years, and I am searching for a new phone company because their customer service was amazing the first 5 years, but the last 5 years it has become absolute garbage! They are crooks; their staff will lie to you. And after 10 loyal years - do you know how much money that is? At $120 a month (this is me being generous because you start at a base rate that they promise you, but then it creeps up higher and higher every month until you suddenly realize you have been paying $159.00 a month for the past 2 years), it totals $14,400.00!!!

T-Mobile has the worst cancellation customer service I have ever encountered. I made 9 calls to cancel internet service and then was billed 2 weeks later and when I called to straighten this out I was told I didn't cancel. They have a rule you must call on the exact day of the end of your service cycle . I recommend not doing business with them.

Shady bastard. I had internet for 5 days canceled since it didn’t work in my house. They sent me to collections 4 months later for 362 dollars. Do not use them.

The assist manager Char at the Post Falls location was very rude to her employees while customers were in the store. Yelling at them and belittling them as if they were dumb. It was so uncomfortable for everyone in the room. Alex and Sean were amazing and so helpful and apologetic for the what happened. I could not believe how unprofessional she was. Hopefully T-mobile sees this and it is addressed.

If a negative stars is an option, I would give them a negative review. Overall service with T-Mobile is awful. I had been a loyal user for 17 years and finally decided to cut ties. Fees on top of fees, customer service always hangs up leaving unresolved issues, monthly bills fluctuating, calls dropping, etc. Would not recommend.

Their customer service is the worst; they overtalk you, argue with you, and they are not about listening and helping resolve an issue. You sometimes get either assertive and aggressive support or someone who speaks little English. There are hidden fees they don’t like to tell you about till you get your billing and surprise billing discrepancies frequently. I have been with them for years, and it’s always something.

Avoid this company at all costs — a genuine nightmare to deal with. The cost: Over 11 months, I was charged $4,000 for just 3 lines. I've finally ported out, and I couldn't be more relieved. The runaround: I'd been trying to resolve my plan pricing since October 2025 with no resolution. Broken promises: I was promised a supervisor callback three separate times. Not once did it happen. Falsified records: Agents have been entering false notes in my account documenting conversations that never took place. The bait-and-switch: Instead of correcting my actual promotion, they applied a temporary discount. Now that it's expired, they claim there's nothing they can do. These are unethical business practices, and I'm filing a formal complaint with Consumer Affairs.

Here is my helpful and factual review. For a long time we loved US cellular had had them as a carry for years, until they combined with T-Mobile. For months t-mobile had been running our bills together at $300 a month. Our contract was for two phones and they were paid off. I’d pay our monthly bill and a week later there would be a balance of $150 or more. Then the cell phone service is now absolutely awful, I get zero service at home vs when we had us cellular. We had minimal service but enough to answer phone calls and no sos mode.

Matt was incredibly helpful when I… Matt was incredibly helpful when I switched to T-Mobile service in Cottonwood, Arizona. He was polite, knowledgeable, and attentive, taking the time to explain every detail clearly. For common users like me, a genuine desire to help makes a huge difference—especially during a potentially stressful time like switching carriers. Matt showed amazing patience in answering my many questions, making the process of signing up with a new provider smooth and pleasant. He also radiates wonderful positive energy. Thank you, Matt, for your cheerful attitude!

T-Mobile's service has gone downhill. T-Mobile's service has gone downhill. I cancelled my service four weeks ago, yet they still charged me for the full month. They claim their system does this automatically and that I therefore have to pay the full amount, despite having cancelled four weeks in advance. The T-Mobile staff and the supervisor were very unpleasant when I asked why I had been charged $173 after cancelling the service to switch to another provider; they even hung up on me. They were incredibly rude! They shouldn't be in business.

Don't use this company. I cannot adequately convey how horrible they are. They can't do anything right. I could write a long list of everything they've screwed up and how much money I've lost, but I don't want to waste any more time on them.

They are horrible. I've been dealing with them to fix my plan since October 2025 still not being fixed. Today I called again to resolve it. A supervisor was supposed to call, but it didn’t happen. 3 times I've been told a supervisor is going to call me, but it doesn’t happen. They've been giving me the runaround for months. Instead, they add notes of conversations we never had to fix the problem. The original promotion is over, now they don’t know how to escalate the promotion to be added to my plan. I was told it was fixed, but instead they gave me a discount for a few months that now it’s over. They lie to the customers. I’ll open a case with Consumer Affairs to see if they fix my plan.

I want to give a huge shoutout to Jessica for her incredible service. After battling for 3-4 days trying to resolve issues with my account, Jessica went above and beyond to help me. Despite being hung up on and transferred multiple times, she stayed patient, attentive, and genuinely dedicated to solving my problem. She carefully listened to all my details and handled the two-factor authentication process smoothly even after switching my services. While I appreciate the quality of service and speed I’ve been getting, especially considering I pay nearly $400 a month, the overall experience has been frustrating due to overcharging and poor customer support. Jessica’s dedication and professionalism, however, truly stood out and made a difficult situation much better. Thank you, Jessica, for your outstanding assistance!

Ever since US Cellular got bought up by T-Mobile, the service has been horrendous. Would never recommend to anybody.

If I could give them 0 stars, I would. Since switching from US Cellular, I have had nothing but issues with their customer service department. Their keeping switch promotion, which was supposed to pay off my existing cell phones with US Cellular has still not paid me. After almost six weeks, I have called customer service at least nine times and they keep telling me it's resolved, yet I still do not have my $1,709.29. I would not recommend them to anyone based on their horrible customer service.

In February of 2026, I signed up for the T-mobile internet service and liked it very much. When I referred a friend, I didn’t get the advertised $100.00 referral fee. When I called them to follow-up on it, I got talked into switching my three phone lines to get the $400.00 per line rebate. That was where the real ordeal began. As of today, I’ve spent a total of about 23 hours trying to get them to do what they are supposed to do, both for billing and service.

So been a T-Mobile customer at two different times in my life. First bad experience I've had with them was Fort Dodge Iowa store they get zero Stars, Ames Iowa store, with their employee Andrew six out of five stars awesome.

This is the worst phone service ever. If you're in Naples, Florida, do not use them. The service sucks - even when you cancel within 3 days of switching to their crappy service, they still take a full month of money out of your banking account, even though you were told no bills are due and no money will be taken! Then make you wait 10 days for a refund, BS.

Incompetent staff. They charged your money and yet the phone line did not work at all and they can not fix it. How absurd!

If we could give T-Mobile a -5 we would. We would strongly recommend you find another carrier as this one's support and the ability to pay your bill is terrible. We have tried to for 1 1/2 months now to canceled our internet from this company what a nightmare. From support telling us we have to wait a month and then turning us into a collection agency. From not sending us bills, either by mail or email and then charging us a late fee on top of a reconnect fee. To not letting us pay with a credit card with out a penalty. This is a company that has reach a state of absolute disgrace. By the by we have been apart of T-terrible for over 10 years.. No more that is for sure.

I had an excellent experience with this customer service representative name Brandon K at the 3298 N New Center point, he was very knowledgeable, attentive, patient and friendly. He took the time to listen to my request, also understand I was not very experienced with phone. His professionalism and caring attitude made a big difference, and I am very grateful for his helpful service.

Use to be a T-Mobile fan. The past several years have gone downhill so I switched to AT&T. I paid and closed my account and ported my number. 6 months later I get a notice from collections for a T-Mobile bill. I call T-Mobile. They have nothing. I did in my mail find one letter. At my cancellation they opened a separate account for my wearable... I've called multiple times and no one can fix it. It's $111 but keeps billing monthly and they can't cancel it? Now I have a attorney sorting it out.

Worst customer service and completely unreliable service. Was switched from U.S. cellular. Charged 92 dollars and had absolutely no network. Tried 4 times to resolve the issue in store to no avail. And then when I canceled service was charged 62 dollars for a phone that didn't work!! Felt completely ripped off by T-Mobile. Would never recommend.

I was with TMobile for over 20 years. I decided to try Verizon because some salesperson told me it would be cheaper and better service. Since switching, T-Mobile was supposed to send me a return label for an internet gateway when I switched. It never came so I tried to return it to a store. The person at the store said that it was so old, they don't use them anymore, I told him it didn't work either, and he told me to just toss it.

As I write, my wife has been in the TMobile store for 3 hours and 40 minutes!! Inexcusable.

I'd recommend T-Mobile for someone who loves to deal with unusual wifi fluctuations, bad coverage, wanting extremely low download speed and having your calls dropping randomly. Bad experiences, just go pay for Verizon.

I cannot believe T-Mobile values their customers so little. I was a US Cellular customer and T-Mobile just changed my service over today. I have 5 lines on my account and not one can receive a call. I called to get this fixed and was told I need to go to a store and get a new SIM card. I feel this is something they should have warned us about so that we could have taken care of this ahead of time. I am 5 hours away from home, and the nearest store is 40 minutes away. I drove there only to find a sign on the door that they closed early. Now I have to wait until tomorrow (with no phone service) and drive back. Hopefully they will be open. I think it’s time to change my service.

T-Mobile as a company is fine. Not my complaint here. I had U.S. cellular which got bought out by t mobile. While I had U.S. cellular my phone service was great. Then my phone switched to t mobile towers and it’s complete dog shit. T mobile sucks. Drops calls steady, loses service randomly. It’s worthless. Go to Verizon.

Absolutely useless company. Not only does their service suck but they act as if they're the social security office or something with all the verification to get into your own account. Transferred my services to another company but we had a free line on our plan so we were still getting charged and needed to cancel so I tried logging into my account with a simple login and password but nope you must put in a phone number for two step crap authenticator nonsense but my phone numbers have been transferred already so I couldn't login to MY OWN ACCOUNT.

I have a horrible experience with T-Mobile they are abusers, I paid high bill of phone and internet. I called, I went in person almost 2 months trying T mobile fix. My bill is suppose to $165. They said they fixed and they said is $260. Is absolutely wrong. Calling them, going in person is the same.

After repeated attempts T-Mobile honored the deal they offered, after all. They went above and beyond.

They should not even get any stars. Terrible customer service, and you got to talk to people in the Philippines. Their kids' watch is useless, plus only compatible with their own network. You basically paid for a piece of junk.

Worst company ever to deal!!!! With not much more to say than that unless you have hours to listen to me!!!! Absolutely 100% a horrible company to deal with! And the store in Lavale, Maryland is the worst that I have ever deal with!

Customer service is useless. Service down between 12:30 AM - 3:30 AM. No one to call. When they wake up at 4:00 AM they can't help.

I was a loyal T-Mobile customer for more than 10 years before switching to Verizon three months ago to lower my monthly bill. Before I switched, I notified T-Mobile that I was terminating my service. Despite that, I received another bill the following month. I contacted customer service immediately to resolve the issue, but instead of correcting the error, I continued receiving monthly billing notices with additional late fees and penalties.

T-mobile is a scam of company. I was a customer for many years, then signed up for home internet when they were running a promotion. I submitted the form, which was glitchy and did not go through. I called an agent who assured me over the phone that the rebate was submitted correctly and I'd receive a tracking number for the rebate in a few days. No such number arrived, no rebate arrived after waiting 3 months. Again, I called an agent who assured me the same - the rebate was submitted and I'd receive it in several weeks. Nope - nothing.

Never sent a bill after home internet service discontinued. Just turned me over to their collection agency for $150. The monthly internet service was only $50. They would often not send a bill then disconnect and add on late fees, customer service fees and reconnect fees so my bill was often close to $100. Very dishonest people.

Their service sucks. You got limited wifi hot spot. Straight Talk has better service. My bill keeps going up. Can't afford it.

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I was billed 18 days after canceling my T-Mobile internet service. The device had been returned to the store and yet I was told that they were unable to cancel the payment because I canceled one day into the billing cycle. Funny how they can collect payments immediately, but apparently need 20 days or more to cancel an upcoming payment. And of course they cannot refund it!

Unbelievable level of incompetence; it's hard to imagine being in business and operating with absolutely zero due diligence process.... Totally disgusting these six-hundred-pound whales that work here are some of the dumbest people alive on planet earth..... They lied and changed my account. They didn't notify me of the price or the change; they even used an old card on file that I didn't authorize for use. I removed the card months ago! These people are actually criminals that operate with total impunity. They should be in federal prison for that amount of fraud.

The lady Rachel was very rude and not very helpful at all. I would not recommend coming to T-Mobile in Lawrenceburg TN when she is working. She is very rude and hateful.

Do not use this company, worst company I have ever worked with. After you cancel your service they continue to hit your bank account with charges hoping you will not notice. Then when you call they do everything not to help you. They make you jump through hoops to get your money back and they tell you it will take 10 days.

Garbage. You're over priced #1 and you ** have almost the same price ratings and reviews as your shipping provider, UPS. It's 110% you're right there with them. You use them and it reflects what you're about. Screw the consumer. Money in your pocket. Do you not understand the amount of returned electronics you get back by using them, which means you're not getting $ for it and it’s costing you more to send it and get it back. Forces people to go elsewhere. You guys suck!!!

Had T-Mobile cell service. It was terrible. Switched to Verizon. Much better signal, by far better customer service. I also had T-Mobile home internet. I canceled it five days ago. They said. Carry the router to th T-Mobile store. They wouldn’t take it. Called T-Mobile back. They said we are sending an email with a barcode so you can send it Ups. Of course they didn’t. Called them back. They said it couldn’t be canceled until 3 more days and they can’t send an email till it cancels. Do yourself a favor….don't go to t-mobile

I have been having issues with my internet every year around the same time. The internet on a random morning, decides to stop working and when I contact customer service for help they put me on hold. Instead of caring about their customers they give us unpractical dates to inspect the WiFi. I called on a Monday to get help on why my WiFi stopped working and they told me they will come on Thursday to inspect. It is beyond unprofessional and unethical to give this long of a visit date for something that is an everyday use item for everyone in the family. It is frustrating and not okay.

Deplorable online service. Naturally you speak to some person across seas who isn't held accountable to anything, and I guess this is why we pay the high prices with cell service? I'd rather pay double and have good customer help and support as opposed to some English as a 5th language IT customer (don't) care rep leading me in circles for 4 hours. Trust me, I'm somewhat technologically adept, but their system is broken.

Been years with them but now cha. Terrible customer service. Overcharged for lines don't have. Won't listen and expect me to pay for service don't have. Happened for months. Now had to change number and buy new phone. Cost me more money!

After reading all of the horrendous comments, I am convinced that Tmobile doesn't care about its customers. The customer service is located in another country, they don't constantly overcharge their customers and they never do what they say. How do we combat a billion dollar company who cares nothing about the little guy who uses their product? Truthfully, after reading the more than 7500 negative comments, there isn't nothing we can do except leave them and get screwed somewhere else.

T-Mobile internet is terrible. I was told it’s an easy set up yet it took me an hour to get it up and running. I tried to set up my TV twice and it wouldn’t recognize the password. I called customer service for help and they wanted some pin. I didn’t know what that was or if I even had one. Customer service couldn’t help without it. RIDICULOUS! T Mobile’s site is not user friendly. I strongly advise not to go with TMobile. I also signed up for phone service. I was are coverage is the same as AT&T. Check the maps. Verizon and AT&T have better service. Be diligent about checking reviews and BBB before getting service with this company. I do give 5 stars to the sales people at TMobile. They were great, just work for the wrong company.

Amazing that at time of plan purchase, associate explained how I was getting a discount on this plan and plan price, internet prices and phones. We went with the deal and now paying WAY more than we agreed upon... Thanks T-Mobile for two years and that's it...

This is one of the worst companies that I ever done business with. I tried to use the 20 day cancel option since they do not allow you to not have a voicemail. For weeks they drag me along having me try every possible remedy to remove, disable or cancel the constant notifications if I did not check the vm. After my cancel period passed they informed me that it is not possible to disable it. I had to buy the phone so that I could leave T-Mobile. I cancelled, paid them off, took off auto pay and got a verbal promise (I know) that I was done with them.

I am absolutely furious with T-Mobile's customer service. I called to change my current phone plan and asked how to get a refund for the positive money balance sitting on my account. Instead of explaining the policy or helping me transition the funds, the customer service representative immediately hung up the phone on me. It is completely unacceptable to drop a customer's call simply because they are asking about their own money. T-Mobile's support has gone downhill, and their staff would rather hang up than solve a basic account problem. Avoid this carrier if you want transparent billing or respectful customer support.

This company is a train wreck. They bought US Cellular, and have been changing customers over piecemeal: first routers, week later phones, then voicemail and every time it's a shit show. Had to go without cameras and door locks for a week at the shop, can't use voice mail and on and on. Call center in the Philippines, some hard to understand. They reset my Sim for some reason, 3 hours without phone. I'm sure they'll pay somebody to put this review at the bottom of the list or race it altogether, But had to vent a bit.

I've been with T-Mobile for 16 years, after the recent price hike I told them I wanted to leave and when I tried to port my number out to Mint Mobile, they blocked it. I spent 20 hours and over 12 phone calls to both companies and Mint Mobile kept telling me that T-Mobile would not take the port block off. I called T-Mobile countless times, and they told me there was no Port block, so I then went to Verizon, a completely different carrier, and the same thing was told to me. They held my phone number hostage!!! The absolute worst company that I have ever dealt with, and I hope they go to zero.

I am extremely disappointed with how T-Mobile handled my billing dispute. My issue involves a tablet line ending in ** that I had requested to cancel, but it remained active and continued billing. On a recorded Saturday, June 20 call, a T-Mobile representative told me that approximately $720 was owed back to me due to an overcharge. After that, I was bounced between representatives, supervisors, managers, chats, and Executive Response.

I had a terrible experience with T-Mobile. I ordered a phone online but decided to return it before I even received it. As soon as it arrived, I returned it unopened in its original box. T-Mobile processed my refund for the phone, but that was only the beginning of the problem. I later found out they continued charging me **$107 every month** for a single phone line that was **never activated, never used, and tied to a phone that no longer existed because it had already been returned**. When I tried to cancel the line, customer service told me I had to go to a physical store. After waiting for hours at the store, I was told they had "started the cancellation process," but I would have to come back again in 10 days just to find out whether my account had actually been canceled.

I had TMobile. I canceled service and sent everything back before my 14 days was up. This was in May 2026. July 2026 I got a collection notice for unpaid balance. Called 3 times to get straightened out. First one didn’t have a clue what to do. Second told me to go to a t mobile store for my option. Her name was Katherine H. And the three gave me an answer we will see if they get it fixed. Oh and they received everything I mailed on 11 of May they got on 16. But still charged me for usages.

I received a text message that my plan is being retired. There will be an additional $6 charge per line. I have 5 phones, 2 watches, a tablet and home internet. Rewarding customer loyalty with price increase and plan retirement is very Verizon of you.

I have been with T-Mobile for almost 10 years, but the home internet and phone service in Orange, TX are very poor. I have called customer service several times, but no one answers, and I have waited on hold for more than an hour. This has been very frustrating. Because of the poor service and lack of customer support, I am planning to find a better service provider.

I would stay far away from these people. They literally scam you out of charges that you will be completely unaware of. For example I was charged 30$ because I wanted to increase my internet speed. I was not told I was going to be charged this. I may be wrong but I thought you needed to be told if you were going to be charged for changing up something on your plan. In one month I was charged 80 just for various bullshit things. Wasn’t lay on my payment. I can’t even tell you cause I was so disgusted listening to this guy taking my money as he’s apologizing. If you're sorry that do something I said. This is just one of many incidents and I’ve been with these guys for at least 12 years and I don’t know why I’ve continued to be loyal to them because they’ve done nothing but just screw me around but now I’m done. I’ve had it. This was just the final straw and I would just be beware and look at your bill every month and if you change something look at your bill.

As senior I was locked in a 55+ rate. In the past year and a half, T-Mobile raised my rate once and raise it again twice. I’ll be looking for another carrier. T-Mobile is a very dishonest company. My children will switch carriers with me.

Hi, T-Mobile is charging me for some thing I didn't buy. This is fraud! I try to talk to customer service, to the store and no one can solve this issues. Be careful guys. They use your account and credit to charge you stuff you don't even know. This is FRAUD!

Zero stars. After being a T-Mobile business customer for some years with two lines, the prices became too high to continue services so we decided to cancel and use another provider. We were billed $201 just two weeks after cancellation and got another bill via email of $241.65in the next month. I tried to get a supervisor on the phone but was hung up on the first time. The next bill I tried again and I was placed on hold for over 20 minutes. No answer. Issue unresolved still. The billing after cancellation is the biggest issue as well as price gouging.

Tried to replace my broken phone today and got nowhere after going to three separate stores and one call to the online customer support. I was a UScellular customer who had to transfer to T-Mobile. Apparently, I needed to set up a new T-Mobile account, which required me to receive an access code on my phone. But wait, this could not occur because of a security protocol that prevented my previous US Cellular number from being safe, so no code was sent. (The first store did not know this and spent much time repeating the same futile steps.) This stopped all progress - they could do nothing.