T-Mobile Reviews

I have been with T-Mobile for about 3 and 1/2 years. I have been trying to upgrade my lines for about a year. Every time I try and do an upgrade they always come up with some kinda issue. I am going to another company and I’m gonna give them my time and money since I’m not treated good with this company.

Been with T-Mobile for almost a decade now but I can tell you their standards are going down by the day. God forbid you have a question about your bill. No T-Mobile employee knows what they are talking about. They don't even bother to call you back in case of a disconnection which is very likely to happen due to their poor connection. IT SUCKS...

They deserve a 0 not a 1/5. They let someone create an account in my name in December for an address I no longer live at and when I reached out to alert them of possible fraud told me they'd look into it and billed me for 1500$ for two phones, which as mentioned were sent to an address I don't even live at. Also I spent 7 hours on the phone and making multiple trips into one of their stores (employees there were great) just to get access to get permission to check in on the status of the fraud case because they clearly need babysitting. Every time I've been on the phone with them they have lied about getting back to me and just tried to bill me the next time we spoke (including at the end of my last call where I was checking on the fraud case status). I have never received T-Mobile services or products and have not signed anything authorizing any of those. I've filed a police report.

I recently switched from Verizon 4G service to T-Mobile 4G service. T-Mobile is way inferior. Download speeds are hugely lower all the time. Voice call quality is similarly inferior. So many gaps in voice that it's difficult to carry on a conversation at all. Do not switch if you are on Verizon!!

Fully tricked me into adding a new line with a false bill increase amount. Stay on the phone with CS for 1.5 hours to fix bill. Ultimately, they know they were wrong but still increased my bill by $122 and said sorry. So I did advise the supervisor I would be doing a review. They heard the recording and I paid for their mistake.

The worst phone company. I’m more than 10 years custom with T mobile but I decide to stop. Because of some of payment is out of our phone plan just random number and we don’t know whose Apple watch we pay for Seid one more than a year

Needed to make a change in plan. Didn't know about T File. Went to T Mobile store at 124 E Fordham in Bronx. One of the specialist, Elizabeth **, is now my hero. She was patient and kind and explained the entire system to me so that I could understand it and do it on my own. I tried one of their stores at another location and wasn't happy. Thank you Elizabeth **.

My mother who is 86 needed to have a phone revision done on her T-Mobile phone. She also has a wheelchair that she usually stays in but was on a walker this particular day. We came in and there was absolutely nowhere to sit, only these high barstool chairs. She could not actually sit on one of those so I asked for a chair and was given a metal seat. I would suggest during this review that possibly some kind of waiting rooms can be put in for people that are handicapped, possibly with tables and regular seating chairs.

We love Ashley **, the store manager at the Omaha NE location on 72nd!!! She is rocking our world and helping us and my mother is so difficult, but every time my mother comes in, Ashley handles her with professionalism that is above and beyond. We so appreciate her!!!!!

I've been with T-Mobile for about 5 years. The past 6 months the customer service has sucked. I talked to them 2 months ago about my billing cycle and then I had to call them last month to get it fixed and then I had to do it again this month. I've been on the phone with them on average two and a half hours every month for the past 3 months. On top of all the other issues and my time means absolutely nothing to them.

I would give it a lower star if I could. We had no choice but to change to T mobile. Big big mistake, overcharged on monthly basis, can't get ahold of customer service, they lie about everything. The promotion we were promised expires after 7 months and your bill gets raised. Without you knowing ahead of time. It's all a scam.

First of all, the recording that accepts payments doesn’t work. It’s a total piece of crap. Second of all. T-Mobile is the worst phone company. Whatever you wanna call yourself ever it totally sucks. And it’s not even worth one star, but if you don’t put the one star, it doesn’t send the review through. It’s -5 stars. It sucks, a total rip off.

T-Mobile used to be a good company, but now they are ripping people off. They used to show prices on their phones now they don't and they can tell you any price they want. I knew they had a smart phone for $100. But when I ask the representative about it, he said it didn't exist. Then he pointed an old fip phone and said that's all the had for $100. Then tells me the lowest price on a smartphone is $180. Then when I was about to purchase it i said the taxes are really high on that phone. Then he tells me that T-mobile charges an extra $30 on all phones. I couldn't believe it. I went to Best Buy they don't cheat people.

We had TMobile for 14 years. We had a good experience but then everything changed. Twice we upgraded our phones because the store employees made it sound like our monthly bill wasn't going to change. It did change. We let the first time slide, but after the 2nd time and it going up by $100 a month, we paid the phones off to get away from TMobile. Both times, the store people would say the customer service people you talk to via phone calls don't know what they are doing and the people you talk to via phone call say the same thing about the store employees. You can never get the help you need to rectify something.

It does not allowed to disable voice mail. It is a problem when you don't use it or want it on. Customer service is great. I like the different plans. I am happy except for that little hiccup of having to have a voice mail.

I’ve been using T-Mobile for a while now, especially when I travel, and it’s honestly been great. The connection stays smooth, even when I’m out of the country, and I don’t have to stress about crazy roaming fees. For the price, it’s definitely worth it.

WORST COMPANY EVER!!! All the money we spend with this company is not worth it. Just know if ever you fall on hardship they will not help!!!! T-Mobile should be ashamed…

If I could leave 0 stars I would. I have been a valued customer at T-Mobile since the migration from Sprint. I was a Sprint customer for the past 20 years. I own a business and had a grandfathered plan from Sprint, honored by T-Mobile. After years of being a personal customer, I decided to create a business account and switch the main number my customers used to a business account along with some new lines for my staff. Merely 5 days after setting up my business account, using the new phones that arrived in 2 business days, and getting everything settled, they suspended my account for "lack of documentation". I have confirmed with the T-Mobile team that this is not according to policy, since I never received a document request. My business has been offline for an entire day because of their horrible mistake and they are refusing to correct it quickly.

TMobile is terrible, you have to pay to talk to them, you got to pay to get your phone on and then your phone bill, they are horrible. Great service but Suck ass.

Dog shit. As always. I use them for internet only. 1 week, they're good. Then 2 weeks in goes to crap. Have to call, wait an hour, and then talk to Mr. **, (if I'm lucky) who is actually decent. He works in tech, fixes the problem, lasts for one week. And then the same problem occurs. Again and again. No other feasible alternatives besides Starlink, which is literally what I'm about to do, because I've been patient enough, and this just isn't working. Just got off the phone with T-Mobile for my monthly fix, 1 hour on hold, hung up. Figured I'd reach out and attempt to give the good people a heads up. I've been patient, I've tried hard to work with this company. Don't bother. Good luck if you do.

Do not use T-Mobile. Their billing department is the worst of any company in the world. If you miss a payment or it doesn’t get processed, they automatically will block future payment transactions, therefore you will have to get a different card. Their service completely sucks! Their customer service is the most unprofessional service. Verizon may be higher but is a much more organized company than TMobile.

I was not happy when after I went with T-Mobile, then they told me that I can't use my credit card, it has to be a debit card for the discount. If they told me this, I would have not gone through all this work to switch over. I enjoy the point I receive from my credit card. I have 10 days to cancel.. Probably WILL DO IT.

The worst customer service and the most unreliable phone service in US. Customer service in Philippine and they are not technically knowledgeable about anything. Will cancel and join to a competitor company.

The new SIM card thing is really retarded. You try to recover the SIM card and they send a 6 digit to your phone. Not your gmail which you can access to your phone, which will not take incoming text without a sim card. Really brilliant.

I was at T-Mobile customer for almost 20 years. A big part of the reason I stayed with this company was due to comfortability and not wanting to change providers. T-Mobile has great promotions however like any other business they use shady tactics and their coverage is average at best. I will admit they have a faster connection in great incentives. They are overpriced and a lot of times you are paying for a service that you can't use. Most of the employees in store are nice and helpful. The problem you run into is when you have to call customer care. That is when you get someone who usually is really unbothered by what your issues are. Sync up drive is a waste of money and when they change things to make the old ones incompatible so you have to get the new sync up drive and it is supposed to be free.

I’ve only have T-Mobile for 3 months and they completely changed my contract after I left the store in Chico Ca. Now I’m paying $70 a month more per month than I was with Verizon. It’s almost $250 for 2 line and one line is for a child!!

Liars and scammers. They promise to pay off another company's equipment debt when switching to T-Mobile, but they don't keep their word. I called three times and they kept saying I had to wait, that it was being processed. The last time, they said the offer had expired because a form they never mentioned before hadn't been completed.

The worst provider in terms of customer service. They've outsourced all customer service overseas, and it is the worst I've seen. Last week, I received a message when trying to log in to my account that stated "access restricted" and to call T-Mobile's 800 number. I did so. Three hours later and not one overseas rep has been able to remove this "access restricted." They are frustrating, difficult to understand and remarkably incompetent. I've spent 3 hours on the phone now just trying to get access to my online account. Unbelievable! I had been a T-Mobile customer for years and I can't take it anymore.

Look out for T-Mobile they give you a supposedly free phone on a promotion, but then they charge you and fine print. I bought an iPhone and had a promotional phone now I pay for both of them. There was nothing said to me about it. I will never use T-Mobile once my phone is paid off. I will go back to straight talk. That is the best plan. My T-Mobile bill was supposed to be $45 now I find out at 70.

I recently switched from Verizon after 14 years to T Mobile. While I was at the store switching, the agent inspected my trade in phone and verified it was in great condition for full trade in value. I then shipped it via UPS with the pre paid label and watched them package my phone in bubble wrap and seal the box. Approximately 2 weeks later T Mobile claims the phone was damaged to get it of paying the trade in value that they initially agreed upon in the store. Not an honest company at all.

DO NOT USE T-MOBILE. Horrible customer service with regard to billing and explanation of billing charges. I know I was overpaying and honestly believe there were some underhanded things occurring without my knowledge regarding my account. You call them and you are passed along. No one can ever answer questions or give reasonable solutions. Most calls ended with telling me to visit a local store which employees were always clueless and nothing ever made sense with my billing. I got sick of a monthly bill of $500 for just 3 phone lines which was insane! Take it from someone who has now a $1,000 bill sent to collections with no reasonable explanation.

Stay away from T Mobile. PH customer service - terrible. Store customer service - terrible. They do not know what they are doing!!!! Charging for unused lines!!!! Stay away!!!!

0 rating for this company! I purchased a new phone and watch and did the two year contract, as their prices went up I left and went to another service. So my phone was unlocked but they failed to unlock my watch, So the other cell provider could not pair my watch with my phone..After an hour on the phone with trouble-mobile! They kept telling me to sign up for another contract because they could not unlock my watch. I said "NO" my watch should have been unlocked first then my phone, but those people on the other end whom I could not understand kept prodding me to reactivate my watch with them so that way I'd be stuck in another 2 year contract!

We were loyal customers of TMobile for over 20 years and for the majority of those years, we loved TMobile and recommended to MANY family members and friends. In November of 2025, we got a call from TMobile about upgrading our phones and upgrading our plan to better suit of needs. Thinking this was "too good" to be true, we called the actual TMobile number to verify this was not a scam, according to the rep, everything was legit and our new phones would arrive in a few days. The phones arrived BUT they were the wrong phone, which we called to verify prior to shipping. We called to explain the situation and they sent us information to send the phones back.

If I could I would give them a zero. There service is horrible as I get no bars. I canceled my service and I am waiting on a refund. It has been nothing but a nightmare with being on the phone with them multiple times adding over 2 hours with them. I am still fighting to get my refund.

If you want to be scammed and thoroughly deceived, sign up for T-Mobile services. They charged me for service and insurance on a watch for five years, even though the service was supposedly canceled at the store where they released a new model. They charged me $30,000 during that time, and it turns out they never received a memo or call regarding the service cancellation, despite what the store claimed. It's a complete rip-off. Check your bills. It's a total scam.

I was with T-Mobile for about 6-8 years and I thought they were a pretty good company to be with. Then I was talked into trying their Internet service. Even though I told the representative that my cell service was nearly non-existent, he talked me into having the equipment sent to me. I tried out the modem they sent me and it didn't work. The following day, I took the equipment to a T-Mobile store and returned it. They emailed a receipt and I thought it was done. That was December 14, 2025. Now it's February 15, 2026 and T-Mobile claims that it still hasn't received the equipment. They won't issue me a refund until they can scan it in. They've had two months and still no refund. I left T-Mobile for another carrier after they came after me for the equipment return before the end of the year.

I have had T-Mobile for 17 years and no complaints. We recently changed to ATT and have been trying to get them to stop billing me for services since November 2025 when I switched over. I seen they were automatically taken out funds from my account and called they had activated a free line that I had from them that had not been used for 3 years. Now it is February and I received 3 bills in 1 day. One from a collection agency and 2 from T-Mobile. Not sure how to even go forward. But definitely won’t use services again.

For the past three months I've been getting ripped off with T-Mobile. Probably longer than that I really haven't been paying attention. They have been charging me an extremely high amount then a week later before the new billing cycle turn my phone off again. Then say stuff like it's an amount past due and I need to pay that before setting up a payment arrangement and since it's off they make the arrangements unaffordable and they within 7 days. Or I'll go to make an arrangement it will say I have to pay a certain amount to do so I do that and it still say I can't make the arrangement. Then they'll turn my phone off and I'll have the same issue again. This is a rip off. You can't call customer care. They over talk you and don't listen to the customer. Chat is pointless. And the support people will eventually hang up the phone.

I cancelled my contract with T Mobile after 20 years+. The customer service is not trustworthy and I ended my contract in November and they continue to charge me until January. I asked for a prorated bill and they sent me a higher bill. I was told they bill a month in advance and so I told them they owe me money now. How can a company charge for services you never used. My phones and equipment was paid off. I’m done with them and I wouldn’t be going back! I’m very disappointed with money spent over the years.

I wish I could give a 0 review for the worst company ever to do business with. They sent my 95 year old mom to collections and myself after 15 years just because they wanted too. The worst company ever!!!!!!!

Zero customer service, say they will call back. Never do. We are involved with switch over from US Cellular, our phone stopped working. Tried to file a claim. Say we have no coverage even though have paid insurance every month for years. Keep needing to escalate things but no one knows what they are doing and absolutely no help. Offered to sell a new phone at full price of course. Now saying they will get back to us in 72 business hours, seeing as Monday is Presidents’ Day that means next Wednesday, That is not even to receive a phone, this is a business line, losing money every day but they don’t seem to care. Never have I ever received such poor customer service.

I recently moved from T-Mobile to another provider, mostly because of frustrating customer service. But what happened next was even worse. As soon as I transitioned I was cut off from the online account. Then they notified me I had a positive balance. I called to get that deposited since they had been pulling my monthly payment from my bank for years.. But no, they need to cut a check. They asked for my 6 digit PIN which I had forgotten years ago. Ultimately, I had to go into a store and reset my PIN. I thought that would take care of it but no, I still had to call back to get my refund. I did so and after verifying my PIN the woman asked if I wanted that direct deposited.?!? I said sure and they did so the next day. I thought we were done. A week later I get mail from them containing a preloaded MC with the amount of the refund, so now they have given me the refund twice.

I called requesting assistance if I can reduced my monthly payment. The customer service said she will look into some option. Will personally contact me. 1 week passed nothing happened. I called them again got another rep who's explanation were very confusing and kept asking if anything he can do before hanging up. DUDE!!! You did not help me at all. I left a survey expressing my dissatisfaction. They called me and left message. "This is my one and only call back to you because you were less than satisfied and no need to call back!!!!" Wow such customer service after with them for 2 decades. I'm just a number and to them. This is very sad.

Was a customer for many years and transferred the cellphone to another provider. I was still charged by T-Mobile multiple months after now having the service. I called in to cancel for 6 months and they would not cancel and still charged the monthly fee for 6 more months. When I requested a refund it was refused. I was given the runaround told to go to the store for the refund for them to say there will be no refunds. They should be ashamed of themselves. We will never go back or recommend them and they stole close to 400 dollars for 6 months of no service!

T-Mobile is the best carrier I've ever been with. I've been with them for 20+ years. I've never had any problems with anything. Their customer service is top tier. I left ATT and Comcast (my Internet wifi) to go to T-Mobile. Primarily because of their customer service , but then I realized I never had probs with anything, I had minor problems like connectivity but because their customer service greatness it wasn't as big of problem I thought and I've ALWAYS resolved. I'll stay with them as long as they never change.

Terrible customer service, impossible to get issues resolved and have had my credit card number hacked twice with all fraudulent charges made with T-mobile.

T-mobile is about as easy to cancel as a gym membership. They have horrendous customer service. It is impossible to get ahold of them, and, when you do, they usually do not know how to help you. I turned in my router, and the people in the store were incredibly friendly and helpful. I called the customer service line and, after waiting 45min to talk to someone, I had to fight really hard to convince them I wanted to cancel. The next day, they charged my card $50 two weeks before any payment was due, without sending me a bill. I then spent 3hrs on the phone dealing with this problem, the Customer service representative was incredibly rude, and spent much time threatening that fighting this would impact my credit score.

No stars for this review. I have had the worst customer service I have ever experienced. I have been lied to, hung up on so many times now because customer service can't handle call. Been to the two stores numerous times. That is a worst experience and managers are not able to handle anything or are even knowledgeable about their product and the specials that are running on TV. Headquarters doesn't exist. There are actually only two headquarters in the United States. I was trying to migrate from Metro PC to T-Mobile. They are doing away with Metro PCS. I was sent equipment of course not what I was promised from PC side. Called T-Mobile to correct.. Also wanted to explain why I was going to set up on Maryland.

I tried T-Mobile for the trial period and then had some dead zones, so I had to cancel and send back all equipment. I said clearly on the call I was canceling my service. They (foreign customer service rep, meaning English was their second language) said when you port your number over for your phone the account will be canceled. They did not tell me to call back and cancel the tablet phone number, which they then charged me for for 2 months. It was never even activated! They refuse to zero out my account and are now sending me to collections for $200! This is the worst customer service and a scam that they have done before I'm sure. I think T mobile is prime for a class action lawsuit! anyone else want to join? Stop off shoring your customer service!! They don't care about Americans or good customer service! They refuse to let me listen to the recorded call from when I canceled service!

I saved up for months to take a trip to Costa Rica for my 41st birthday SOLO trip. Well I had a wreck December. My birthday in January, when I got hit in the wreck my phone was damaged and progressively got worse. The screen began to black out making the inner screen unusable. My mom informed me it's insured see about fixing. Tmobile agent instantly said, "Aw now you gotta get a new phone..." I refused and left out defeat and furious. I contacted the 8668666285 ASSURANT agency only to get the run arounds of taking it in store and them telling me again to get a new phone or basically I will keep receiving refurbished phones from previous customers. Three phones sent all with physical damage to the screens or major lagging lasting 3 to 7 seconds after clicking a button. I love my Samsung products and in my opinion mobile workers hates Samsung so they not knowledgeable of its systems thoroughly to assess issues that arise.

Stay far away from Tmobile! Straight garbage company now! I had been a loyal customer for years but had to cancel my service and they're trying to say I owe $55 for a Jan 12 bill when I cancelled my service Jan 1!! They said there was activity....liars! Modem was unplugged before Jan 1 and I turned in my modem before Jan 12! Customer service jackwagon named Ed told me it made sense that I didn't owe, but the system says I do. Makes absolutely no sense. Thieves! Stay faaaaaar away. Send it to collections. I don't give a flying **

I had a crazy fluke. I contacted west lake T-Mobile. I had the great pleasure of speaking with Shuqeria. She was absolutely amazing, with wonderful knowledge. She was so bright and cheerful. I loved dealing with her. She completely made this old lady's day.

The manager of West Lake in Virginia was absolutely amazing. While trying to help multiple customers she was able to assist me with a phone complication over the phone and had me back up and running in no time. Shuqeria J was so incredibly knowledgeable in how to fix the phone glitch. Prior to calling her we spent hours on YouTube and on the Samsung account without resolving the problem. Fantastic customer service!!!!

Went upgraded 3 phones. Left with a quote of $217 a month, now it’s $254 and they are telling me now I need to pay for the streaming services that that quoted me!! Lose service in my own house never happened before?

I went to the T-Mobile store in Portage on Westnedge. To sign up for Internet and new phones. No problem. They were less than honest on coverage. I got home to find I had 1 bar that came and went. Talked to a tech. He told me they should have told me at the time. When I went to return the phones Gram ** (manager) told me the tech is wrong. He doesn't know what he is talking about. Very smug. Then he told me $70 dollars per phone for restock. THEY WOULD NOT EVEN talk to me, just pay the money. I went to the T-Mobile store on Drake and dealt with Jon **. He walked me through all the steps and got me a full refund. Gram ** HAS No business being in any kind of leadership roll.

I started out with T-Mobile home internet. All was fine for about 3 months. Then the buffering started once or twice a day. I figured it was just high usage. Then one day the modem would not connect with the internet. Wifi was there without internet. I call and they said they would send out a new modem. That's when I found out how they deal with customers. They send out a used modem without a power cord. When I plug it in with the old power cord it does not power on. So I call customer service again and they ship a second used modem. The second modem arrives without a power cord and no stand. When I call all I get is, "We are sorry for your experience." What kind of business sends out defective equipment to customers. Then customer service hangs up on me. So beware if you're considering T Mobile. I've worked in customer service and never handled problems by hanging up on the customer.

I have had the most horrible experience with T-Mobile trying to get re-occurring monthly charges refunded after closing my account back Dec.2025, they took money from my account (was set up on auto pay) after I cancelled in Dec. 2025 for Jan. 2026 & Feb 2026....I spend 30 ish minutes per month on the phone trying to get my money back, promises made to refund it & it never happens...VERY UNHAPPY...Do not recommend T-Mobile AT ALL!!

Horrible company. Customer service and tech support were zero help. Phone hasn't worked properly in months. Just has customer service call me to them hang up on me. Stay away at all costs.

Bought phone from them, came esim ready but no qr code to scan. Called them to activate esim but they transferred my old number before they activated my new phone. I live in an isolated area. Can't get to a store. Can't call them because they transferred old number to a phone that doesn't work. I ask for help. They try to verify me by sending codes to a phone that doesn't work. I am 71 years old. Live in an isolated area (national park) and can't call my family or medical.

New customer. Came from Verizon. 21 years no problems. T Mobile installed esim and within 1 day my phone was in SOS mode. Called 2 representatives from another phone and were not able to fix. Said I had to wipe the phone. I use this phone also for work and was not able to log in and lost a day's pay. So I say to friends is it worth saving a few bucks when you're dealing with sub par techs and people that don't know what the hell to do. Verizon wasn't cheap I'll say that but at least the phone service was installed CORRRECTLY FOR 21 YEARS!!!! T-Mobile refuses to credit me for the account and now I'm paying for service I don't have. Total scam. Don't do it.

We have had a very disappointing experience with the T-Mobile kiosk at Sam’s Club in Albuquerque. My husband and I switched to T-Mobile in November, mostly based on promotions offered at the time. Jeremy, the representative we worked with, assured us multiple times that we were getting a great deal and that transitioning from AT&T would be seamless and there would be no issues. He provided a promo code to redeem the offers, but after trying the code several times, it never worked.

Avoid T Mobile. They are a disgusting company just like Verizon and AT&T. They have lied to me since July 2025. They promised me 5 phones with the keep and switch promotion. They kicked me off which I am the main person on the account. My phone is a lemon. Defective and just getting worse. They refused to replace it and pushed it onto Apple to fix the phone. Apple won’t do anything else for the phone. I’ve been lied to since day one. It’s been 8 months of bs! I was quoted $190 for 6 lines. I’ve been paying $303 per month! The towers in my area have been “down” for months. They give every excuse under the sun to not fix my account and the issues I’m having. Avoid them!!!

I had an exceptional experience working with Barbie in the rebate department. She was incredibly professional, attentive, and detail-oriented throughout the entire process. Barbie took the time to explain everything clearly, followed up promptly, and made what could have been a complicated process feel smooth and easy. Her level of service and care truly stood out, and it was a pleasure working with someone so knowledgeable and reliable.

After being with T-Mobile for over 12 years today I got a bill for almost $560 for three phones that's unlimited service and all that because I added a line in December, Christmas time. They literally doubled my phone bill for one month, doubled it. Remind you for one month without warning, without telling me anything then when I was changing my plan cause he said that I needed to change my plan at Christmas, they gave me a new plan because I added one phone and they said that my bill would be paid out with the auto pay on the 9th, not true. They take it out on the 7th.

I have been trying to reach the customer support dept. all night tonight since 7:30, first call. I waited over an hour and a half. The second time was 45 minutes, and the third time another hour. This is ridiculous. When I called each time, the waiting time was supposedly 4 minutes, and then they offered to press one and get a call back, which doesn't work at all. I used to love T-Mobile but I am fed up with the internet not working. I think it is time to change to Frontier. I shouldn't have to wait for hours for someone to answer, which, by the way, no one ever answers the call. T-MOBILE YOU GOTTA DO BETTER.

Horrible customer service. Got internet, it sucked so I cancelled within 10 mins. You cannot cancel online or via app, you have to call. Took 25 minutes waiting for a supervisor who had authority to cancel. Comcast revisited.

The promotion we were promised and set up with turned not to be. The customer service we are receiving is the absolute worst I have seen. Employees and call center agents are very uncaring and seem numb to anything, as if they deal with the constantly. I am sorry we tried returning to T-Mobile. I wasn't nearly this bad 10 years ago. After spending 3 hours in the store and being put off by call center agents I am so done. Shame on you Tmobile. I may get stuck with this because my 2 weeks time is up and this can't get resolved fast enough, but you will never get a recommendation from me not the 4 other household members I brought with me. We will exit this plan asap.

I am so disappointed with this company. I traded my paid for phone for a $800 credit towards a promotion for a new phone. I was told that my credit will apply to my next bill upon receiving the traded phone. They received my phone but never gave me my credit. I inquired with someone in customer service who tells me I didn't qualify for the promotion nor will I get credit for my paid phone that they "Took" for me. I have been lied to, and you took and phone and gave me nothing. I will never do business with you again. Also I plan to start a campaign against T-mobile and your deceptive tactics. I will be telling everyone that I know not to do business with you.

I am extremely disappointed with T-Mobile and how they treated my business. I own a company called Twin Cleaning LLC and I purchased four lines and four iPhone 16 Pro Max phones from T-Mobile for my employees. Each phone cost around $1,700, and I added the T-Mobile insurance protection plan on every device at $18 per month per phone.

I am submitting this review regarding T-Mobile’s continued failure to resolve a confirmed billing error involving a returned warranty device, despite repeated acknowledgments by representatives that the device was received and the matter resolved. I have communicated in writing and through numerous calls over several months, including requests for escalation and executive-level review. Despite these efforts, my account continues to be assessed a $1,059 Warranty Non-Return Item charge for a device T-Mobile has confirmed—multiple times—was returned and received. At this point, the standard Customer Care process has demonstrably failed. Summary of the Issue:

Lying to an elder on tape that you will credit them for the wrongful overcharges..and then claiming you can't fix it when the big bill comes, claiming your next in line will call, but doesn't, and he "went home sick" and the other guy "can't" help, and the company hasn't let you have access to your own account, account number, password, or ability to pay, so that they can continue to overcharge you late fees when you've already donated $1,700 free money for nearly 3 years because the equipment didn't work and you were misled by everyone that you needed a computer, then a device that would let you download the app, which lo and behold, Dan the manager who promised the refund, but "forgot", explained it didn't need. So after trying a new PC, a new phone, a new tower, and trying to set up a device unsuccessfully despite many calls and visits, you got free money for no internet.

Your information is NOT safe with T-Mobile. They not only allowed somebody with a totally different name to create an account with my social security number but then they gave me that person’s full name and location over the phone despite that being a serious data breach. All of their phone support is in India and I can’t get anybody to actually remove my SSN from their system.

Bought a new phone while with Verizon and then months later decided to switch my family over to T-Mobile to save some money. T-Mobile acted like bringing my device over from Verizon would be a non-issue. Now, many times family members call me and the call goes directly to messages, and sometimes not even that; it says my number is not available.

Are you looking to be treated poorly, and have a horrible customer service experience. Do you enjoy wasting time and money then T Mobile may be the carrier for you. I have been a T mobile customer since they took over Sprint. Recently it became time to get a new cell phone. I traveled to the T Mobile store (Corporate Store) to purchase a phone from them. I wanted to have the experience of seeing the options and getting to play with one a bit to make sure I liked it prior to purchase. If you are looking for this experience then a T mobile store is not right for you.

This is the most deceptive company I’ve dealt with. If you're an Xfinity customer switching over beware!! They tell you to pay your phone off and they will reimburse you your payoff. Meanwhile after you do that they require a PDF which Xfinity doesn’t give, and they told me at T-Mobile after the fact that they don’t do that. Instead of telling me that beforehand. Otherwise I wouldn’t have paid my phone off to switch. Been fighting them for 3 months, and fixing to call the consumer guys on TV stations to look into this fraudulent ploy to gain customers. Don't let it happen to you!

This the WORST phone company ever… Fluctuating bills every month, rude customer service agents, HIGH ** phone bill every month, long wait times, do NOT use this company especially if you have a brain. They lie to you just to buy you!!! RUN from this damn company

I signed up for what I was told was $35.00 internet services. When I got my bill, it was over $50.00. When I called for an explanation, I was told that it was for an additional line, that was not disclosed to me upon purchasing. Once I found that out, I returned the Modem - "Un-Used". The rep at the store said, "Yeah, that's what T-Mobile does." It's all in the fine print, where no one can read and/or see it. I spoke w/ 3 different reps after, and they said they would credit my account, only to have them send it to a collection agency. After a month, they are now telling me I owe them something that I never used and/or plugged in. IF this is your idea of customer service, you should all be fired.

I can’t even give T-Mobile 1star. I called today to pay my balance off and they couldn’t get into my account because I transferred my phone to another carrier. How can you call me several times to pay my bill then when I call in to do so you can’t access my account because of some 2 factor authentication. Like why is this so difficult with them. I was supposed to receive a call back and I did not.

Review Title: JUST DO NOT USE T-Mobile. I have been a loyal T-Mobile customer for many years, but my recent experiences have been nothing short of frustrating. Since November-December 2025, I have faced ongoing issues that have severely impacted my service. On January 30th, I spoke with a T-Mobile agent who assured me that they had received my replacement phone and that erroneous charges would be removed. However, just today, I received a warning about a potential service disconnection. This is unacceptable! I have endured multiple service disruptions, including being unable to back up my phone and having my service disconnected during critical moments, such as when my child had a medical emergency.

I recently signed a 2 year contract with T-Mobile with a family plan consisting of 4 phones. I was lied to by the store Salespeople. Received 3 bills within 6 weeks and the is $70 a month more than I was told at the store and after many hours on the phone with customer service and nothing being resolved I was told to go back to the store and see the people who lied to me from the get go. They take no responsibility as a company. Stay away from T-Mobile especially the one at 5400 Belair Rd. Your bill will always be higher than what they say for less services. Can’t wait to go back to Verizon!

The store located on Carlisle Road in Camp Hill should be closed immediately! Incompetent and unprofessional staff that have no idea what they are doing. Went there for a simple phone upgrade 16 hours of time and one month later and still having issues. As a 10 year customer, I will be leaving and going with another carrier. Customer care is not any better, they don't care if you are a long standing customer and definitely not willing to help resolve your problems.

T-Mobile sims arrived just minutes ago. Ordered on phone. Told two new iPhone 17 Pros. One orange, one blue with new numbers. I was on phone three hours having nice agent upsell me (I live for savings money). He did great. All I need is physical phones. Told to come pick up at Peach St. store Erie PA 7080 Peach St. Erie PA. Guaranteed phones free of charge just go pick up. I’m here at store. Manager requiring me to pay $275,00 (maybe bed broke). I said I’m supposed to just come here to pick up my phones as new sims for our two a watches just got delivered at my front door and I will install those when I get home but manager of store (he hid in back of store and sent out employee) will not give me phones on order in computer unless I pay him $275. I’m in my car going to another carrier of if I don’t have phones today!!!

Over the 3 years of being with T-Mobile, I first did internet with T-Mobile, paid on time during the time of the 3 years. When I decided ok, all is well, I decided to do T-mobile phone network I wished I had of known before all that happened. Now my Internet was $35 a month charge, and my phone at the time was a 24 Galaxy Samsung phone at that time. Then I had went to the T-Mobile store in Manchester, Ct. I do not know what happened, but between the T-Mobile store and talking to the billing department was so mixed up with my Internet, I had already and then put a package together with my 24 Galaxy Samsung phone, my bill went from $35 a month to $800 - $900, it was Crap!!!

TMobile business is a total scam. If you decide to cancel, expect to spend hours and hours on the phone and to end up paying for a service you were never able to use. Their customer support is absolutely horrendous!

I visited today around 1030 am, I had had issues with many pop up ads, I forgot to get the name of the male ** associate that helped me but he was very nice and patient with helping me with my problem. Thanks T-Mobile for having him working for you and us customers!.

I am supposed to have unlimited hotspot on my phone, but I can’t even connect a computer to it. Said it slowed down but I do not have no hotspot at all. It’s bullshit.

I was at T-Mobile on Rockford 11 st and they have the worst customer service people there is all time with bad attitude. Definitely not recommended at all. I'm looking forward for better service.

I had so many problems when we first switched over that I almost wanted to go back to Spectrum. It took over 2 hours for US Cellular/T-Mobile in Holmen, WI, to figure out how to get our promotion set up, and then it wasn't right. We had to go back AGAIN, and waited another 2 hours, and it still wasn't done right, so we went to the T-Mobile store in La Crosse WI, and again it was over a 2-hour wait, and they didn't have things right either, so we went back AGAIN and it was over an hour wait, and FINALLY everything was straightened out. I would give them 2 stars and no more. I then called T-Mobile Customer Service, and they were absolutely the nicest people to deal with. They were just awesome, and they helped me with everything I had questions about. They should be applauded for the fine job they do. I WOULD GIVE THEM 5 STARS.

Absolute GARBAGE!!! We purchased the internet and have had nothing but problems. When the agents can’t find a solution they want to replace the gateway. They make so many promises to permanently correct the issues they never do. They just throw bill credits at the issue but they are supposed to prorate service when it is constantly in and out which is like 80% of the time. Why did I choose T-Mobile? Well I was a voice customer. I already had an account that I finally got situated and thought how much worse could it be? A WHOLE LOT!! It is not my job to maintenance their equipment without compensation but the only compensation I received is a notice that my bill is increasing, how about perfecting your issues before wanting more money?

T-Mobile is a service that no one wants. No one should get they will advertise free phones, but you will pay for them now my recent experience with them is my phone has been turned off every single month as they pretend they did not receive the payment now I was told today that my balance as of December 18, 2025 was for $58. There was a payment for $267 paid to them on December 12 of 2025 that they pretend they did not receive that mind you My Bill is $191 for four lines. Why is these people saying that my balance now is $604 although I paid $125 January 9. Customer service acts like AI robots. They just read the strain even when they know it makes no sense. Now my bill is $191 a month so even if they had not received the 267 in December which would cover the December bill and the $58 past due now I paid $125 in January. How would that make my bill $604?

I recently changed wireless providers, T-Mobile does not make it easy to leave nor do they provide clear final billing. I have been trying to pay my final bill but I am told I will receive 2 final bills and after requesting multiple times for a total bill I am told they do not know what that will be. I have already asked 2 times for an itemized total final bill to be sent to me by mail and that has not happened. But what has happened I have received text, voicemails, stating if I don’t pay my overdue bill I will be turned over to collections. It’s only overdue because of T-Mobile's confusing billing process. When a bill is sent that makes sense I will pay it!

Be aware. Someone from the mobile contact me a few months ago. He name is Preston phone #**. He gave this deal keep and switch. They will pay for all the phones. Was around $2600. Well guess what happened. I got scam by T-Mobile. Their business model is to scammed people. Do not switch to T-Mobile. Customer service garbage and after many calls attempts they told me in two weeks I will have a refund but all lies. Just now I was talking to a supervisor. He said, "Let me review your case," and they hang the phone on me. I know must a lot of people going to the same scam by T-Mobile. Let's get together and do a class action suit. Must be a lawyer wants to take this case.

Stefen at T-Mobile (Spring Lake, NC) was absolutely amazing! He was incredibly friendly, patient, and genuinely helpful from start to finish. He took the time to transfer my service from Verizon and set up my business phone with T-mobile. He explained everything clearly, answered all my questions, and made the entire experience smooth and stress-free. This is exactly the kind of customer service that keeps people coming back. Highly recommend Stefen. Store Manager, Angel was helpful and nice also.

Updated on 03/12/2026: over 15 years with T-Mobile and for the past 3 or 4 months, I have gotten horrible customer service from trying to upgrade my phone to getting an inferior phone to demanding a Samsung phone, trying to resolve a technical problem, which no one at T-Mobile phone support could do and when I went to the stores 2 stores. One of the stores basically pushed me out the door saying, why don't you just go on YouTube and search the videos? It was all about a problem with downloading images on my computer. After four phone calls, I finally found someone wasn't even a manager that was able to straighten that out.

We have been with them for 23 years. They lost me today because they almost doubled our bill, calling them 4 times, they gave me cheaper price only to get the next months bill much higher. This happened 3 times. I tried to switch to Verizon, they gave a handwritten quote of 150.00 for 4 phones and the internet. But I needed to pay off the new phones first, when I called T-Mobile back. They told me that I owed the full amount because I lose my $500 for my old phones. It was a promotion only and I can't get my phones back nor will they give me the credit.

T-Mobile has become a nightmare. I have had service with them since 2009. I have never experienced such atrocities as I have now. Our bill went from $650 a month for 7 lines to $1,400 a month! That’s the cost of rent in some places. Heck, even some mortgages are less. Like another reviewer, said this destabilizes our budget and makes it difficult to keep in contact with the people you need to because they will turn your phone off without notice. Horrible!

611 phone number person named Michelle was not able to understand my problem correctly only to argue my point for calling which was overcharging for a returned phone credit (upgrading my phone). They said they didn't receive it in the correct time frame when after checking their records they did, but would not refund me the overcharge amount, just saying we didn't talk about that subject a LIE. Once I pay for the promotional period I ageed to, I will WILL NEVER USE THESE CROOKS AGAIN. Also my reception has been spotty at best. I am oceanfront.

I am 2700ft from a 5g cell tower and nobody at T-Mobile can explain why I am only getting 2gLTE on my phone. I was living in a basement apart with a tower almost a mile away and got 5G. Either the maps are a lie or that tower is not working and they just refuse to admit it! Do not believe the maps, they are not accurate at all!

It has now been 8 hrs that mine and one other person on T Mobile's plans have not been able to use our T Mobile phones on the network inside our same office building we have worked in for over 2 years. We can however send text but not use data outside of the building. The problem started acutely around noon. Had no problem streaming or making calls prior to noon.

Great service, personnel attempted to help me get my business internet service back up and running. Talked to the first rep for 18 minutes, verifying my account to transfer me to another rep. Verified all my information again and this rep helped me with my app access and after an additional 41 minutes transferred me to a third ‘specialist’ who informed me after 13 minutes that service must be down in our area. So an hour and 16 minutes to find out our service was down. Verified my information with each transfer and still can’t log in via the app. My first service experience with T-Mobile resembles the bulk of these reviews.

This company is a joke and I had been warned. My biggest mistake was trusting T-Mobile. My husband became frustrated with T-Mobile when he smashed his phone and left me holding the bag. I gave T-Mobile a chance but have had the worst service the entire time, living in an urban area. The only help I got was 'turn it off and on', as I was standing in their store with no service.

I have been disputing an unknown number appearing on my monthly statement for years! They take the charge off and then add it back on. I had 9 lines so very difficult to identify fraud billing. I am 67 year old senior who cannot afford to be “overcharged” $25 per month for years!! I am beyond frustrated, but cannot switch carriers until I get my refund! Terrible company, overcharging the elderly and making me spend hours on the phone having the same lengthy, frustrating back and forth conversations. With each conversation ending with “we will credit you for 60 days,” they never posted a credit and continue to charge me. I want my $25 x 48 months = $1,200.

The bill is NEVER the same without any explanation. And when you show them the math and ask where the extra $30+ would be from, they can't answer. You cancel lines, they say you'll see it on THE NEXT BILL, nope. Still getting billed for 2 phones when only 1 is being used. My advice, don't pay it, let it go to collection, and buy a burner phone. These companies are evil. They promised if I switched from ATT, they'd treat me better, 6 yrs later, I've yet to see it. It's been worse and worse. Horrible company. Do not recommend.

I went to my local store to get internet from TMobile, the cost of my current internet had increased. "Jen" hooked me up with my internet hub and charged me activation fee even though I had 30 day trial. Where I live the internet was less than reliable, returned the internet hub within 3 days. "Jen" wasnt in, local store manager was conveniently unavailable as well, I had my receipt.

Terrible coverage for unlimited data. They slow it down the last 3 weeks of every month. Have to go into settings 50 times minimum a day or every 60 seconds. Have to constantly pick 5G or LTE just to watch video for 60 seconds. I wouldn't recommend them. They're no different than the others.

I am so dissatisfied with T-Mobile, it's hard to express. I live in a very high traffic area in St Augustine, FL, and every time I call this company for 7-8 months, they keep telling me I have to sign up for some waiting list for the internet plan I want. This is ridiculous. I wanted to change all my service to T-Mobile, but with all the negative reviews and my personal experience, I believe I'll pass.

Hello everyone, I was a ATT customer until I got pulled by an ad ;( free IPhone 16). The sales man promised a great service and low monthly without getting free IPhone… I had the most terrible experience in month and switch back to att… Do not fall for it. I would give 0 ⭐️ if allowed.

The service isn't terrible, I'm just upset that I've had to pay T Mobile a total of 3 times THIS MONTH. In the month of January alone, I have paid at least $300, and I don't understand why I keep getting charged for the next cycle, before the cycle is even up! I will be paying my equipment off, so I can be serviced by someone cheaper.

Working with T Mobile has been a terrible experience. I purchased a phone with T-Mobile service. I contacted T-Mobile and closed the account in 30 days. I received a bill for the one month of service. I had difficulty registering my account on the T Life App resulting in being unable to pay the monthly bill for service. I called T-Mobile to pay over the phone. I was told by Customer service, there would be a 10 dollar charge to pay a bill over the phone. Within days, I received a letter from T-Mobile's collection agency with a past due balance. I called T-Mobile to request removal of the late charge on a bill that had already been paid. The wait time was lengthy. The Customer Service Representatives are difficult to communicate with if English is your first language.

I paid T-Mobile in December, they sent me a receipt. Now they want more money saying payment didn't go through. No receipt of non-payment. There was no notification of a failed payment. Normal payment was $90 per month. They sent me two months notice of over $200. Will not credit me for the month of their mistake.

I ordered T-Mobile and decided not to actually go with them so when I received the equipment I took it to the store and returned everything. I still got charged $121.95 for monthly service day before yesterday. I called them to see why and since I do not have the telephone number that I turned in and never switched to they can't help me because they can't verify me. I know everything else on my account that I cancelled except that. This has been a awful experience.

T-Mobile big scam.. they say some thing and never do the the right thing. They overcharged us 2 times and called complained and they said they will give credit but they don’t do it. We called 4 times. Every time we call they don’t keep record what we said previously and keep changing their stand. So frustrated so please don’t join mobile.

To be honest, I have had the worst transition experience as a business customer with T-Mobile. We are still going through this transition nightmare. Before switching, I did my research and saw that T-Mobile reviews are mixed—many customers mention billing issues, promotions not being honored, and customer service problems. Unfortunately, my experience confirms those concerns. Our business rep, Bryan **, significantly over-promised. Communication was unprofessional from the start he requested IMEI numbers via text message instead of email, and the “contract” we received looked like it was written by ChatGPT and emailed, not a formal, professional agreement. We were promised our bill would be around $317/month. Since Bryan is no longer with T-Mobile, accountability seems to have completely disappeared.

Very recently, the company is having issues with longer waiting time to speak to an agent (I'm assuming it's because of AI technology) which is bad, it needs to change as soon as possible, otherwise it will just get worse.

I was with T-Mobile for maybe 2 years. I canceled back in June of 2025. In November I checked my account and realized there was a T-mobile charge of $84, I reached out and they said they didn't know what the charge was to go to a store. Holidays were coming busy season I didn't go until I checked my account again in January and another charge so I go to the store and they call T mobile and they had been charging me the same about every month since I canceled!!! They didn't reimburse me because they said everything looked legit in their end and they had no notes about me calling them to cancel the watch and the tablet. I called twice before I switched to a different carrier to make sure they cancel the watch and the tablet not just the 2 phone lines. They said if I would have canceled back in November they would have reimburse me!!!! Like what???

This is sad that you can pay into a company for years. Purchase many devices from them. I mean paid off all devices. I fell through hard times and can't pay the balance of a bill they. So I see if my child dad would just turn the phone on. They won't unlock the phone I PAID OFF. Talking about fees they charge you for unnecessarily. I can't believe T-Mobile. Y'all are horrible. Don't choose t-mobile bc they will keep your devices bounded not to use. Paid for or not.

T Mobile is a poor quality company. If I had asked if you had technicians to come help you, when you said no, I would have stopped and gone elsewhere for service. I don't feel like people in the stores are trained. I had issues with billing and wifi also. Three months were all I could take. In short, the company sucks.

I switched to T-Mobile in December 2025. It has been and continues to be a nightmare of events. Not any of the promotional offers have been given - I received acknowledgment of their receipt of returned phones, but they won't give me credit for them. They turned off my service three weeks after I switched because of lack of payment. I was set up on auto pay and was told I would not owe on a bill for three months because of the rebates they were offering. I had to pay to have my service restored and late payment fees. They offered to pay off what I owed on my trade in phone - they acknowledged receipt of it but won't give me the trade in value or the pay off I owed.

T-Mobile, this is really disappointing. I work for the Crime Victims Center of Chester County, a nonprofit that supports people after they’ve experienced crime. One of the ways we help is by providing donated prepaid phone plans so clients can stay connected to jobs, court, family, and support services during crisis. We recently found out that five $50 T-Mobile prepaid plans expired after only 90 days. We were never aware of this policy, and by the time clients urgently needed them, they were void. That’s $250 in donated resources gone — money meant to help crime victims get back on their feet.

Switched to a different provider on January 13th but billed me through Jan 31st. No refunding for balance of month that you did not use their service! AT&T has refunded me in the past so T-Mobile's policy is a RIP-OFF!!! If I would have switched on Jan 2nd, as an example, i would have had to pay for the entire month of service! BE CAREFUL when switching and delete your auto-pay and do a switch toward the end of a billing cycle.

They lied to me to get me to switch from ATT to them. First, they tell me unlimited data. Wrong. Your data drops when you reach a certain point. Next, you can call out anywhere. Wrong. T-Mobile is like all other plans. I travel. I can not call out in certain areas. T-Mobile uses satellite technology. Wrong. If they did, I could have hot spot anywhere. I do not. Think long and hard before switching to this cell phone company. Now I am contracted with them for 2 years. My eyes are opened to this cell phone company.

We have to be very careful with T-Mobile’s billing practice. I switched to a different provider on January 2nd and to my surprise, T Mobile is still charging me for service until my billing cycle ends on January 26th, despite not using their service since the switch. It feels like I’m being unfairly billed for something I’m not even using. It’s a ripoff. Will think twice before going back to them again, if ever!!

On December 2, 2025, I placed an order with T-Mobile for three iPhone 17 Pro devices. At the time of purchase, I entered into a two-year mobile service agreement with T-Mobile, based on information provided by their representative regarding the costs and terms associated with both the devices and the service plan. Upon receiving the phones, I soon realized that much of the information given by the T-Mobile representative was inaccurate. Specifically, there were significant discrepancies in the quoted monthly service fee and the overall cost of the phones. In essence, the details about the phone costs were misrepresented, which prompted me to reconsider my decision.

I have literally no signal inside my home in Alamo ca. T-Mobile needs to put more cell site in my area. I see everyday that people park on Livorna road closer to the 680 freeway and talk because signal is better. As you come closer to the hills the signal gets worse and worse and it has been this way for years.

I was a victim of Tmobile scam. Salesperson added 2 tablets to my line and someone was using it and overcharged me. I put down a 84 dollars activation fee on a iPhone 15 and 1 line 55 and over. I return the iPhone 15 for due to overheated. The manager only refund 64 dollars, stated she don't know where the other 22 dollar went and she's not refunding me the other 22 dollar until she investigate it. Months later still haven't got 22 dollar back.

I had a T-Mobile Business Internet account strictly as a backup connection for my business. Once I switched to Starlink, which has been far more reliable, I decided to cancel T-Mobile’s service. That’s when the nightmare started. First, they make cancellation intentionally difficult. I could not cancel over the phone, even though I had the account PIN and verification info. I was told I had to go into a physical store due to “policy.” This alone felt like a tactic to discourage cancellations.

Do not sign up with T-Mobile. I changed my plan in order to get lower monthly payment but they did not change and kept charging me like like previous bill. I called them but they said there was no change on the account. This company is scam. DO NOT SIGN UP WITH THIS COMPANY!

The T-Mobile store in East Islip. I didn’t have a good experience with Ernesto. He was either drunk, on drugs, or both. The deal was so good that is why I didn’t walked out!! I can’t believe T-Mobile hired him. Three hours later I had a new plan & a new phone. He said my plan would only go up a few dollars, I got a bill for $200 when I was paying $114. The deal was so good - I should have known that it was too good to be true. After that I got such a run around with speaking to a manager. I even called the Commack store to speak to a manager there. I will be contacting the BBB, the FCC, & the FTC along with others, hopefully I will get somewhere.

If there were an award for most terrible and unbending customer service company, T-Mobile would definitely win! I suspended my service. Silly me, I thought that meant that they wouldn't bill me for that period. They didn't tell me different. In fact what it really means is that they're going to charge me FULL PRICE anyway. I just won't have service. What is the purpose in that? What does "suspended" even mean? Utterly meaningless function. Coming back from a three month trip, to find I owe $350 for absolutely nothing was shocking. I decided to cancel my service. Customer service tells me they won't unlock my device until I pay the device off. Reasonable enough I guess. So I agreed to pay the device off. They "accidentally" applied that to the past due balance and not the device.

After being a customer for 15 years, I canceled my services with T-Mobile. I canceled my phone in the summer and my home Internet in Sept or Oct as I got a remote position and needed something more stable than wifi. I got my final bill in Nov for the WiFi with them, paid it, and about a week later got an email stating I needed to return my equipment. I went into the store that I returned the equipment to speak for them about it and they put a note in my account for T-Mobile (corporate I'm assuming) to contact them (the local store) for any other communication about this matter as I had returned the equipment, so I didn't have to deal with it anymore.

Hiding charges for offers that they offered as free. When I cancel they charge and I keep canceling but they never did. And they keep charging every month for 6 months. It took me lots of phone calls and visits they never really help or explain why they keep charging me for lines that I cancel years ago. Frustrating. I was a client for 8 years.

🚨 Absolute Failure of Accountability – $1,500 Scam Disguised as “Customer Service” 🚨 I am beyond furious with T-Mobile, and this experience has completely destroyed any trust I had in this company. I called to cancel my account and port out. The call was recorded. I was explicitly told my account was canceled and was given official port-out information. End of story—or so I thought. Then I receive a $500 bill. I’m told my account was never canceled, so I was kept on billing without consent. That alone is unacceptable. But it gets worse.

I have been a T-Mobile customer for 14 years, and this is by far the most frustrating and unprofessional experience I’ve ever had with any carrier. Over a week ago, I contacted T-Mobile to add two lines for my parents and port their numbers from another provider. During the initial call, the lines were added, and we were waiting for the porting process. My father’s number could not be ported, and when I called back, I was suddenly told my account was flagged for fraud, with no clear explanation. Within less than a day, my long-standing account was treated as suspicious, which made absolutely no sense.

I placed new phone order online to be picked up in a store. Nasty customer rep refused to accept my US passport card as ID. And yet, they don't list on their website which ID are acceptable. One cad drive to Canada with this ID, but can't deal with T-mobile.

The customer service was so bad that after 30 minutes of effort, I still couldn't get an answer as to what the plan prices were. I had to start an application to know what they would charge. They had me running away before I even got started with them.

Watch out for plans that cost 30% more than stated. We are retired and needed to update our 5 yr old phone. After "trading' our old phones we were told our plan with their promotion would increase by less than $10 a month. It increased our monthly payment by $50!!! Not to mention that we have a weak signal at home and we lose our signal when we run into town, 3 miles away. Terrible. I suppose to that we should have just moved to cricket or mint mobile. We'll pay these devices off and change companies. It's disturbing that that sales associate just plainly lied to our face. Don't get duped by T mobile. BEWARE.

This is the most deceitful company out there. They do not and I repeat they do not follow through with their promotions. I have been fighting to get my promotion for 14 months. They were supposed to buy out my old phones. I gave them all of the information on the spot, and they keep telling me I never gave it to them. Yet I have email proof and I have given them proof repeatedly. I have had to go way above their heads. You get only foreign customer service representatives, who will continue to say I understand your concerns. I understand your concerns.

I have been a T mobile customer for 8 years now. And I don’t want to continue doing business with this company and I would suggest that no one does. I have had horrible signal, missed calls. I called to their technical support, they did whatever they claimed to reset. Still nothing worked. I decided to upgrade my mobile and this is where it became a shit show. UPS only delivers at certain times. Unfortunately the times didn’t work for me. When I tried to change the location of pick up they told me my new upgraded mobile would be Available Jan 27 which is unacceptable and they refused to return back my money too. Horrible service!

T-Mobile and T-Mobile for Business are an absolute nightmarish joke. I cannot begin to tell you how many blatant lies the representatives at T-Mobile have tried to dance around for the past 2+ years to string my accounts along in the hope that they may one day remedy their errors and provide the proper refunds as promised. News Flash: That day will never come. They prove it time and time again, but I try so hard to give people the benefit of the doubt.

This company does not care about their customer other than the cash they make off them. I traded in two phones in July 2025 with 24 month promotional discounts. As required, these phones were mailed together to a destination for review and acceptance for the promotion. Both phones were received and accepted. However, only one promotion was set up correctly with the other promotion missing. After multiple calls and 3 months of dealing with customer services reps, a supervisor provided a 3 month credit and stated the account is now corrected. Months 4, 5 and 6 go by with no additional monthly credits on the one promotion.

Lucky I’m even giving 1 star. They are absolutely ridiculous. Customer service is absolutely horrible. They don’t help you with any issue that they have. They tell you that issues are going to be taken care of and then a week later, you’re still talking and calling them about the same issues that you’re having. They overcharged my account. I’ve been dealing with this for four months now to get money back. Every customer service supervisor from T-Mobile tells me that I will be getting reimbursed, I look a week later, nothing is done. I’ve spoken to numerous people, including numerous supervisors and how is this issue still going on after four months.

WORST CARRIER. Their coverage is so bad. I had to buy a hotspot through another carrier just to get my phone to function at a basic level until I paid it off. Add the fact they lied to get me to switch, they’re lucky I don’t sue.

They advertise bring your phones, we went to their store and they told us our phones don't qualify. But then they tell you the phones Re free. Then after 4 hours of the new girl setting up our service system our service will be $90.00 a month. Next month i get billed $160.00 so I go into store and complain and he makes call and promises it's fixed. I get a bill for $90.00 in November then in December it jumps back up to $160.00. coverage is not the best. I called customer service and the pass me around to different agents then tell me the best thing they can do is give me $20.00 off for paperless billing. This merger produced a company that makes promises they don't keep. And then you bill increases without any explanation! I plan on filing a complaint to Better Business Bureau and will move to a different company. Unethical sham of a predatory practices!

We switched from Straight Talk to T-Mobile as we expected better service; better network, and easier access to our account. It turns out that we multiplied our monthly bill 2.5 times. We were paying $80 for 2 lines, tax and everything. Now we are paying $180. When we signed up, the folks told us we can use the 55 and over rate. That worked for 2 months; then our rate went up. They told us this is about our primary user....now we cannot switch the primary user. Quit the run around to make any changes.

I've contracted T-mobile for cell services for the last 20 years. In the past, they've been so good to me, that I stopped checking the bill amount. In those 20 years, I've had a single line the entire time. So it was weird that T-mobile decided to offer me a 3-line Family-plan, for "being with us for more than 5 years". So I took a look at my bill. The voice line increased $5.00 Mid-contract. I want to stress the words "mid-contract", because it should tell you that I did not agree to new terms. Customer support says they sent out a mass text when it was being implemented. This is irrelevant. I never agreed to new terms. The worst of it is, I have no recourse against this evil action they took. They're just casually robbing me for 60/year, and because their competition in my area isn't... I'm virtually stuck with them. If a company has to box you like this to make profits, then the people running the place must be incapable of running a consumer friendly company.

I was with Verizon, which was bought out by Tmobile for over 13 years. When we moved our billing from a Verizon to Tmobile it became a nightmare. Three years of incorrect billing and they apologize and they said they had no way to fix it and that I just had to keep calling back every month for three years. Then I tried to upgrade my phones spent over two months with no callbacks. No one knowing how to fix my account, spent numerous hours trying to get this done. Finally left more than 13 years of service because they cannot effectively handle any billing issues or upgrades. They just leave you hanging without calling back. You spend your time calling them like a hamster on a wheel. The actual phone service was good. But the billing finally drove me to leave an absolute six year nightmare.

Please hold the company accountable for robbing millions from people. They lie lie lie! Now that I am trying to leave they are saying I need to pay over a thousand dollars for phone that were free! I had to pay full price for a current bill which hasn't even ended the cycle. Now I have to take a loss on a new phone they won't unlock for me to leave. There should be a class action lawsuit against this company!!

In December 2025 I took my unopened internet package into the brick and mortar T-Mobile to cancel my account. The 2 guys that took care of me said I was good to go. Account closed. In January I received a bill and a bill for February so I called. After 1 and half hours of being hung up on or just on hold I get connected to a customer service rep. She tells me my account was not closed and since I have not called anyone I will have to pay Jan bill and she can get rid of February. She tells me she understands that I did nothing wrong nor could I close my account 1 month ago but there was nothing she could do. I asked for a manager and she said they would tell the same. So BEWARE. T-Mobile will tell you your account is closed then bill you to scam the next $60. HORRIBLE CUSTOMER SERVICE. SEAN

I gave 0 to T-Mobile. Never ever T-Mobile! We tried to open an Account at Orlando Edgewater store, the woman there told us, “It is stupid easy!” She kept us there at least for 3 hours, and yet, my line and home internet did not work. We returned back to the shop, other staff helped to fix the problem, after we returned home found the same, nothing worked. Finally on the 6th day, we decided to cancel the service in the shop, another a couple of hours, we were told it is been canceled. I asked for a written confirmation for this cancellation, the customer service on the phone told me the cancellation is confirmed, no more charge expected, no written confirmation though.

I agree with all inconsistencies regarding billing and plan setup. They pull you in with what's provided at the start of service but way too many hidden fees. Sales side passes accountability to Corp and Corp passes to sales. Sales associates lie about billing fees. It's worth it to deal with another company. Even if you have to pay a few extra bucks for honesty and clear and concise billing. Just my 2 cents.

I give 0 stars. I spent several years with T-Mobile and have always had issues with the company. They lie, scam, and try to suck every last penny out of you. It took me two months to cancel my line with them because every agent I spoke to lied, “we have it under control, your account has been cancelled.” THEY LIED. They never cancelled my account. They kept me on for as long as they could so they could suck every penny out of me. Even when I have the receipts of agents assuring me everything was handled. They don’t care. I spoke to at least 9 different agents about my bill that I had already paid off when I went to cancel and all of them assured me that I wouldn’t be billed anymore. That I was in good hands. Come to find I’m still being billed and dinged for their screw up.

I jumped through all the hoops to transfer my elderly mother's phone number from T-Mobile to Boost Mobile. I gave T-Mobile the PIN, retrieved the text sent to my mother's flip phone (all billing is in my name), made an up-to-date payment, waiting on the phone over multiple days, speaking to several different offshore employees. It should be noted I visited a T-Mobile store in Buffalo New York; I was told to call customer service as none of the 10 employees could help me although the store representatives should be customer service. After speaking with someone at T-Mobile and adhering to all their requirements, I was told the number and phone were unlocked. When I visited Boost Mobile, they said the phone and number was locked, T-Mobile has been keeping people's phone numbers hostage, as to try and keep customer's and I am not the only one they are doing it to.

Always trying to steal a little here or a little there. Horrible customer support, you will have a decent response one out of 20 times. Had two devices stolen and they were no help, just tried to upsell me the whole time. Horrible service, Metro is better than T-Mobile.

I went to the scam T-Mobile store in Fishkill. They said "I'm looking for the best deal for you" and sold me an iPhone 17 that is a lemon. They added a second line which I didn't know about until I got my bill. The salesman also signed me up for their $18.00 a month protection plan that I told him I didn't want. Their deal was to sell me a phone with a two year contract. They also put me in a more expensive plan. When I called T-Mobile, the customer service representative said I signed the digital contract and I can't do anything about it.

Don't trust, was a loyal customer for over 20 years, now I'm looking for a new provider. Extra charges, bad coverage, not getting what I paid for. Screen shots and all. Done with this horrible experience.

Would give a zero if I can. Justin from the team T-Mobile on Wolf Road. It was very rude and horrible. His representative sold us a phone and charged us $50 more than it should have been. Now they are saying it’s due to the plan we were put on, but nothing was ever said to us at the time of the purchase go else as they would not do anything to fix the situation. Horrible customer service.

ABSOLUTELY THE WORST!! Unbelievably INCOMPETENT!! I should have known from the start when it took 6 days in a row going to the store to get my account & new phone set-up. To find out 7 days into joining, they screwed up my bill. The wifi was just as horrible as customer service. AVOID T-Mobile or you WILL REGRET joining.

I’ve been a T-Mobile customer since 2015. Phone service works good and seems to get better reception over time. I recently visited a T-Mobile store and as an existing customer I was treated like bad dirt. I just wanted to buy a new phone with 0% interest and maintain my current plan. They wouldn’t do it unless I upgraded my plan. So I went to Apple and bought a new iPhone for 0% interest. I still like T-Mobile but not the customer service.

T-Mobile is the worse mobile service someone can subscribe to. I started a business and I needed a phone number associated with the LLC. I called them several months ago to close the accounts opened in my name since the business has been closed. Months later, my partner decided to get the number back. That's when we found out that they kept billing us about the accounts we closed back then. I tried to reason with them, but they kept putting it on me that I never closed the accounts and I needed to pay.

Wasted hours of my day to file a simple lost device claim and adjust my billing. The agent was clueless as what actions to take. I was placed on several extended holds. On top of everything when I requested a supervisor they just transferred me to another agent.

I went to T-Mobile to get the internet for $35 a month... They told me since there was so much internet in my neighborhood I could not get internet in my home which is ridiculous. Also the most signal I ever got on my phone was two bars out of four no matter where I go except if I'm in a T-Mobile office which I get all four of course coz they got their own Wi-Fi which I told him that. But since my neighborhood is saturated with so much internet, I cannot get my own Wi-Fi from T-Mobile. So therefore I'm going to say T-Mobile sucks and therefore since my mom is paying my bill I will never ever suggest anybody getting T-Mobile service from my advice ever again and they totally suck.

I canceled my service with T-Mobile three months ago, yet I continue to be billed incorrectly. Since then, I have experienced significant difficulty disputing these charges. I have contacted customer service multiple times without resolution and have also visited T-Mobile stores, where representatives confirmed that my account is closed and that there are no outstanding balances.

I paid extra charge for adding roaming but it did NOT work and they promised for a refund but till now nothing happened. I've been trying to solve the issue with the customer service for 3 months and not solved yet after I spent 3 hours chatting and over the phone during my vacation.

Excellent service by Jeffrey at T-Mobile! (Costco). Jeffrey provided outstanding service throughout the entire process. He was very knowledgeable, patient, and took the time to clearly explain all the options so I could make the right decision. What really stood out was his continuous follow-up even after the purchase to make sure everything was working perfectly and that I had no issues. His dedication and customer-first attitude made the experience smooth and stress-free. Highly recommend asking for Jeffrey if you want top-notch service at T-Mobile.

I been with T-Mobile over 22 years and they treat me like crap.. Keep upping their their prices for hs service,, am looking now and finding 15-20 dollar plans with more perks!!!!! Plus their cs is the worse. Can't understand half of them.

My family and I were with AT&T for 20 years. I decided to switch over to T-Mobile because of their "Great Deals". Well their "FREE IPhone 17 Pro" wasn't true. My bill was supposed to be $120 if we got the 17 Pro but they didn't have the colors my family wanted, so we upgraded to the 17 Pro Max. Now the Pro Max is $100 more the just the Pro. So they told me the $100 will be credited on bill for 24 months at $5.74 per month per phone and we got three of them. So my bill was going to be around $125 with the $17 charge for the three phones and taxes. My bill ended up being $166 per month. So when I called customer service they said the 17 Pro Max is $15.74 per phone per month.... So I was lied to at the store and customer service did nothing about it. VERY DISRESPECTFUL AND UNACCEPTABLE.... So buyer beware, they will lie to you to get your business.

Well I guess this one won't be a surprise to anyone by the looks of the rest of that reviews. We went to AT&T. First they told us we had free phones, free internet, $100 a month then we got our first bill it was almost $600 plus another 400 something a month. After the first one should we call T-Mobile. Told him, "What was going on?" They said, "Absolutely. Come in. We've got you." So we went in. They get the phone that I wanted and getting ready to pay the $60 activation fee that they said I would have to pay which was fine for them to tell me $500... For one phone.. I said, "Hell no. Not going to happen." So they give too crappy ass Motorola phones that don't work then we can't get our numbers ported over. I had to go back to AT&t for a week to get it done.

I am not happy with T-Mobile. I wish for MetroPCS to T-Mobile because I needed two new phones and couldn’t afford them. I was told that the two phones were free, but I’m getting charged over $100 a month, and it looks like I am paying for the phones so I have a lawyer that is going to look into it.

I took 7 phones and 1 tablet to T-Mobile one month ago. I was given a contract and 1 month later I am told they will not honor the contract and are increasing my bill. I called and was told to mail in my complaint and maybe someone would help. They lied. I had to purchase 8 sim cards and spent days changing my service to them. I may need to take legal action.

Absolutely terrible! They told me my payment was 50 but it's actually 20 dollars more.. didn't find out until we got the bill. And now I'm stuck in the contract for 2 years... don't trust them.. I would not go through them..

T-Mobile sucks. I called 611 to get billing help and after 1 hr of on the phone they said go to the store to fix their billing issue. Keep in mind it is our 1st month bill and it is not correct. 611 said go to the store we got our phones and they can not correct the phone bill. It has been over two months of T-Mobile over charging us now. It is still not fixed or correct. $303 it's supposed to be $156.00 a month.

Our local store aren't able to help with any issues, they are there to sell a phone. They deferred all questions back to tech support. On hold for 20 min and they got sent to an "expert level" tech support. Over an hour to get primary account holder permissions so I could see all lines on the account. Cell service is slow, regardless of the phone. It's going to be a long 2 years until I can go back to Verizon.

I live near Charleston, SC and purchased internet and phone bundle. I found T Mobile uses a switch in Charlotte, NC. This means any searches or GPS directions are based on false location of my phone being in Charlotte vs my actual location of near Charleston. Secondly, when canceling my internet I was told it would be cancelled and I just needed to turn in the modem which I did the very next day to a local store. I received an additional bill and when I called about it I was told I should have called again after I turned in the modem so I was charged another month of internet service. In my opinion this is an unethical and unprofessional business practice.

T-Mobile store off Mall Road in Florence KY. The individual seemed like he couldn't care less about upgrading my phone. He seemed like we were bothering him. Instead we went to Costco and had a great experience. This young man was so incredibly helpful. Jaeden ** is an asset to your business.

Good afternoon, I would like to take a moment to share a testimonial regarding the truly outstanding, completely problem-free customer experience I recently had at T-Mobile – Store #2183, located at 14451 S Military Trail, Delray Beach (**Sales Rep # **). **, the Store Manager, and **, the Tech Specialist, were exceptional. Both were professional, knowledgeable, patient, and genuinely focused on ensuring everything was handled correctly from start to finish. There was no pressure, no confusion, and no unnecessary delays—just clear communication, efficient service, and excellent customer care. It is rare these days to leave a retail experience feeling this confident and satisfied. Because of ** and **, I would very highly recommend this location to anyone looking for a smooth, stress-free T-Mobile experience. They truly represent T-Mobile at its best. Thank you for employing such outstanding professionals. Kudos!!!

So I'm sitting here in the T-Mobile parking lot 4:37 January 7th. I am in Grandville off of Rivertown, the address is 3198. Anyway half hour I sat in there waiting and waiting I finally left to top it off. My mom has Comcast and I was going to switch her over to T-Mobile. She pays $300 a month for for Comcast and that's her phone, her internet and her cable. I was going to have all that switched but these people here were epic fail. They're all sitting around at the tables chit-chatting and all there's a guy outside right now smoking a cigarette. I don't get it. Anyway if I could give it a zero I would, as far as customer service epic fail. I came here myself because I've had T-Mobile for years. I love their service but I'm going on a trip and I wanted to know how to use the Wi-Fi that they have for international flying. My plan covers it. Anyway good luck on that. I'm going to a different store, one where they know me and I don't have to wait 30 minutes.

If I could give them negative 10 or more stars I would. They lie, cheat and try to steal from you. I went to INQUIRE about their services which they CLAIMED they had an prom free Sam’s Club membership for 1yr. and the phone was free. Let them run my info to see what I qualified for. Told them I would get back to them. I just wanted to make sure if I wanted to use their service. After reading the reviews I never went back. However I received a letter from the collection agency 418.00. How? Never opened an account, never got their phone but I have an account number with them lol. Make it make sense but they think they screwed me. Nah I will dispute it with the creditors BUT I WILL be standing in front of their locations with documentation from them and showing their prospective customers that they are SCAMMERS.

I have had 3 in-store visits and 3 long customer service calls. For 60 days of service with 1 disconnection. I never got the promotion I was promised and they have overbilled me 300.00. Customer Service in store is non existent in Westminster, MD. On the phone they are inconsistent and limited as to what they can actually do. In the end, ATT was better.

I waited on the phone for one hour and 45 minutes to talk to customer service. I finally had to hang up without ever getting to talk to anyone. This was on January 6, 2026. I am beyond upset. How can a communications company I’m justified putting their customers on hold for that long? This is not the only problem that I’ve had with them but this time I felt strongly enough to write a review.

I went to T-Mobile 2 days ago, been with Verizon for 21 years. Was not told that my voicemails would be deleted when I switched. I still had voicemails from my grandparents who died a few years ago and one of my dad who died 2 weeks ago. I have nothing anymore cause I wasn't told that they would be deleted, if I would have known, I wouldn't have switched until I was able to save them. Now I have been transferred 7 times today just to get things figured out between getting my account figured out and getting my voicemails back. 2 days and I'm so disappointed in a carrier that I'm writing a review. It's absolutely ridiculous. Can't really see for something like this to invaluable messages that they deleted.

T-Mobile’s billing is absolutely the worst, Most deceptive, meant to confuse and frustrate customers until they give up. I have been a home Internet user for over a year. Made the mistake of trying cell service. Less than a month, phones returned in perfect condition and it have cost me well over $800 at this point. They bill from the day you order phones, regardless of how long they take to ship or when you are able to turn on service. And my god the billing issues- twice now I have been asked to pay money I “Really don’t owe” with the promise that they will refund it me after. But they cannot adjust anything while the numbers say I owe something. It’s nuts. Seriously- I’ve never been so blown away and frustrated in my life by a service provider. Someone really should sue T-Mobile. It’s so bad.

T mobile use to be really good. I've been with them 24 years and getting ready to leave. Their signal is trash, they are greedy money hungry **. They constantly shut your service off if you are a couple days late making payment. Then they want to charge extra if you wipe your ** the wrong way.

I was instructed because of the situation to drop off the forgotten items to my local T-Mobile store and write a review so I did. Upon entering the Decatur Indiana store on 13 street, I was approached by a friendly smile, I told her that I was here to drop off the item before I could finish speaking she cut me off and said, "We don’t accept drop offs here again." I tried to speak and again she cut me off, according to their customer service survey she was supposed to help me and to wait until I was done speaking so she could better understand the situation before interrupting and being called BRO is not exactly professional and neither is what followed.

A few years ago I changed phone service to T-Mobile. Unfortunately I paid $100 cash towards the phone service agreement. I changed service at the end of the 1st month of service. To join a family plan with ATT. Then I started getting monthly bills for the service that I had already paid for!!! They eventually sent it to a collection agency. I sent a copy of the receipt where I had already Paid for the 1 month of service, I didn’t hear back from the collection co after sending the receipt. Then about a year later it occurred on my credit rating. I realize now to never pay in cash! But clearly T-mobile has a very unfair billing, accounting and business practices. I can’t recommend them to anyone. My advice is to beware of unfair business practices by T mobile.

I switched my phone service from Verizon to T-Mobile about two years ago. At first, my service was good and now I’m lucky to get two bars on my phone. The Cell tower that they use is not more than 1 mile behind my home. I have called multiple times to get this issue resolved and my service has not changed. I’m tired of their lame excuses and it’s time for me to move on..

Horrible customer service. When you call you never speak to anyone but AI. Plus you're on hold forever!! Let's not start with the billing issues.... I had been a loyal customer because I hate jumping around cell carriers. But I can't deal with T-Mobile anymore.

We have business internet, it's spotty all the time so I called customer service. They said they were going to replace my machine, call me to set it up and help me through the process. They sent me the same exact machine I already have. Never called me then billed me for two routers. Everytime I try to call customer service it's a hour or more before I speak to anyone. Worse service I've ever had.

T-Mobile is a zero company. Zero effort. Zero customer service. Zero reliability. One for product quality. The fact that they bought out US Cellular, a reliable and functional company, is a sure sign of the end of Western Civilization. Goodbye reliable telecommunications era. I ordered a prepaid customer compatible cell phone, brand new directly from T-Mobile November 20, 2025. It arrived November 24th. I was instructed to download an eSim card. I programmed it and it did not connect to the network. I called customer support 3 times before they told me to take it into the store. I took it into the store. The manager activated it after 4 hours of working on it. Two days later it stopped working.

Horrible company. 12/26th. I sign my cell services with a better service, better deal, better everything company. I didn't use the services for the entire month of December and they come up exactly with the same BS that the internet customer complaint in the reviews here did. This is a gold digger company that doesn't care for elderly people. They also use people from third-world countries to assist us customers. They made me pay for the entire month of December. This is a robbery; instead they divide the $60 by 30 days and pay the difference. They told me a BS story that made it mandatory to pay a flat rate for the month of December. I hope they go bankrupt soon, because they are losing customers in mass every single day. They will be in trouble soon. I hate them!

I ported my phone number from Verizon to T-Mobile on Christmas Day 2025, after spending a huge amount of time making sure I understood every detail. The representative assured me that since I had been with Verizon for two years, I could keep my phone and T-Mobile would pay it off. The amount due was $414, and I was told I had until January 25, 2026 to submit that bill.

I canceled my internet service with them on 128. Now they come up with some B.S. about even though I asked specifically to cancel it on 128, then would it run all the way till January 5th? And I would have to pay for that even though I did not receive any services. This is theft of services. I am going to contact the Better Business Bureau. Do not deal with T-Mobile. They are cheating, everyone out of money, left. And right, this company is into stealing their customers' money over and over. Read the reviews, worst company ever!!!!

This is my nightmare with ATT at 4811 Overton Ridge Blvd in Fort Worth. I went to the T-Mobile store to upgrade my service on 12/22/2025, and after many issues within 24 hours, I cancelled their service on 12/23. I took all equipment to them at 4811 Overton Ridge in Fort Worth, and they refused to take it even though ** and ** (salesmen and managers) had told me that I could cancel this transaction up to 90 days after the date (12/22/2025). After many calls to T-Mobile Corporate, I succeeded in cancelling the service and started service with ATT on 12/26. I have returned all equipment and paid my bill with T-Mobile on 12/17/2025 in full. This same store at 4811 Overton in Fort Worth made unauthorized charges to my bank account on 12/23, and 12/24. I was forced to close that account because of it. The day I purchased those phones, they failed to give me a receipt, and it was Corporate that had to e-mail me a copy on 12/30/25.

Lost my phone, as if this was bad enough. Spent days just trying to replace it. Something for one or maybe two hundred was going to cost well beyond that. Told products were not available just so they can soak me.

I’ve been a happy T-Mobile customer for over 15 years. After a recent plan change and phone upgrades however I am extremely disappointed in their service. After changing and upgrading, they screwed up my billing and I have spent three months trying to fix it. Their customer service is horrible. There is no management to speak to and promised phone calls are never returned. I am extremely dissatisfied and I’m going to switch my service to another carrier.

We recently switched from Xfinity, which provided excellent service, because we believed T-Mobile would be a good provider—especially with the promotion that included a “free” iPhone 17. Unfortunately, the service has been extremely disappointing. In the Naples area, coverage is consistently unreliable. Inside stores, we often have no ability to make or receive calls or send texts at all. While traveling, we frequently lose service, and when calls do connect, the audio is distorted and sounds robotic. This has made basic communication very frustrating and unreliable. Overall, the service quality has been far worse than expected, and it has caused nothing but frustration since switching.

Used for business! They are simply the worst—double charged, nobody could fix it—escalated simple issues with zero resolution! Never again—I took my business elsewhere, and this was 18+ lines they lost, I can’t imagine what they do to a single line customer.

Don't be fooled, they say it an easy process to switch. Problems are they give their sales pitch of paying off your phones and giving you phones, but when you call for a transfer pin, that's when it gets bad. Your other carrier and rightfully so, is not going to give you a transfer pin until your phones are paid off. Now you have the reality you are stuck with current carrier until all your phones are paid off. You call T-mobile to close your account and think all is well but not knowing when you call them and close your account, they are not smart enough to know that it is for all the lines and keep billing you for the rest. You think you just call and they would say "we messed up on our end" and all would be fine. They actually argue that you weren't smart enough to say "I can't switch and so every line needs to be cancelled" and they keep billing you for the other lines that where never even activated. So far, I'm still stuck with a $373 bill that I never even saw and was turn into collection before I was aware of any of this. I am contacting the FCC and see how it goes from there!

They lie to you. Told me my payment would be pro-rated. Then they bill me twice as much. When I questioned it. They turned me into collections. You call to set a cancellation for the next day. They say they can't do it. Have to call back that day. What a caveman operation they have. Any other company didn't have a problem with a cancellation date. They do everything they can. To suck more blood out of you. I'd give them a minus 100 if I could!!! Bunch of crooks!!!