T-Mobile Reviews

T-Mobile needs help, more training more like it, I wasted 45 minutes of my time having driven to a store location, in the Austin area, to pick up a hot cellspot router after having returned two routers that T-Mobile shipped out to me. They shipped out one router, then turned right around and shipped another one after they told me that we can only have ONE per household. The 611 reps are the most ignorant and incompetent reps ever and who all need to be on the same darn page. They need to learn their job of what they sell so that they may tell customers the correct information and/or take a class to learn how to operate their products. My time is precious and could have been saved; but having dealt with them........

I purchased an iPhone 6. Created a new phone account with T-Mobile. All of the pricing and the costs that were told to me were incorrect. I feel as if I was cheated and lied to. I will never do business with T-Mobile again.

Had been with T-Mobile for years. My problem was I never got good reception and so I finally cancelled with them. I change to another wireless company and kept my old phone number. My new company told me that T-Mobile would be notified about me cancelling with them when the request went to them about my phone number being ported over to my new wireless company. I switched companies 1 week into the new T-Mobile billing cycle so I only had about 7 days that my account was active with T-Mobile before my account was cancelled.

I had been a loyal T-Mobile customer for years, mostly because they were the cheapest. Their coverage has always sucked, but in the last couple of years, we haven't even been able to make or receive call in our house, which is in the middle of a mid-city city. I was also missing texts messages. Their customer services was never very helpful. I even attempted to upgrade my phone at one of the stores thinking a new phone would help, however, I left confused, frustrated and without a new phone.

I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.

So basically T-mobile is charging us 100 bucks over for a 100 dollar, 4 person family plan. They never can explain the charges. Do we have legal recourse?

I would love to start off by saying that I switched to t-mobile since they were going to pay off my other phone. From the day that my husband and I signed up we have still yet to receive our money. The customer service section of t-mobile is horrible. They really need to take classes on how to train them to speak like well educated adults.

They are very rude, unhelpful and each one tells you something different. I've called 10 times to try and get help. Each one tells something different or say, "There's nothing we can do." Really aggravating. My daughter was playing with my phone and was watching cartoons on the T-Mobile TV app already on the phone front screen when opened. Was not aware that her doing so would use up high speed data. Called to see if there was anything they could do since I just activated the phone less than 24 hours beforehand and all my high speed data gone was told to buy extra pack which I can't use after doing so then was told "Nothing we can do. You shouldn't have used the TV app, we don't support that." Then why is it on the phone pre-downloaded?

I am continually having issues with T-Mobile. They just put me in a collection agency again for $73 dollars and I have not been with them since 2011. They turned me in the credit bureau for over 300 dollars from 2011 and I was not under contract with them. I am about to get an attorney and sue them for damaging my credit. I have Ovation Credit continually disputing them for months now. I can't even get a credit card because of T-MOBILE.

I honestly don't feel the need to give them even one star on this review.. I went away from T-Mobile and unfortunately I can't at the moment. If I could just make payments on the phone and not the whole plan I would. Every time I go into the store I always have a bad experience and my service is horrible. I spend 10-12 hrs at my job and I can't even send a text out. What is the point in even having a phone if I can't call out or send text? I would not advise anyone to get T-Mobile because the only time I truly have good service is if I have a good WiFi connection.

I have been a customer for 10 years now and every time I call, they would always mention they value me as a customer. They just pass me to a different customer service and did not offer to resolve the issue. I have missed job opportunities and work related text messages because of the phone that they knew causing a problem. I was informed that they are fixing the bug for the S5. All I wanted to do is to return the phone but they wanted to replace it with the same one. In which it doesn't make any sense because the bug is still not fixed. I am definitely switching carrier in the next couple of weeks.

On 10/25/14 I went to a T-Mobile store, 815 E Brandon Blvd. Brandon FL 33511, to take advantage of their offer to pay my existing cancellation from the previous provider. They never did. The Rep at the store (**) took my other company bill to send a payoff request for the cancellation of the other company contract. I have several problems with their billing since day one, not to mention I have to replace two phones, and the most expensive phones still have problems.

Where to begin? Since joining them in Feb of last year, I have already went through 4 phones that would be 5 if I stayed with Verizon. Since my joining of T-mobile with the LG G2 and two G3's, had network problems. Had two Samsung Galaxy Note 4's. The third one will be here on Monday. To solve one problem T mobile sent me a router but due to lack of room, don't have the room, and I am wondering why after 2 or 3 months after a new phone is sent something usually pops up.

I canceled my T-Mobile Service on December 14. The lady I spoke to said that the billing cycle ends on the 13th, and then specifically told me that she would cancel it as of the 13th and that I wouldn't be charged for the one day. Fast forward to February and I get a charge on my credit card for $4.96 from T-Mobile. When I call to ask why, I was told it was for that one day I was specifically told I wouldn't have to pay for. I've been a customer of T-Mobile for around 10 years with no problem, but now they are gonna nickle and dime me for one day. So for $4.96 and a broken promise, they will lose my future business.

I live in Naples, Florida. Almost every call dropped. (Had used previously in Chicago with no problems). T-Mobile just doesn't work well over the whole Naples area. Fortunately for me I was able to switch to AT&T. (Phone was able to be unlocked easily when going to AT&T only).

I switched from AT&T and have only three words for T-mobile - "most pathetic service". Their internet service sucks, keeps on dropping all the time for the past 5-6 months. Never experienced a steady internet connection for a day. Pay more and get a decent line like AT&T or Verizon. T-mobile is just a joke like Sprint for more bucks. If you want a steady internet connection, stay away from T-mobile. Reviews don't lie, browse it yourself.

My husband was talked into buying a phone he couldn't use...in store personnel has absolutely no idea what they are doing. The manager is condescending. I expected a gift card when I terminated my contract with Sprint (big mistake) but 3 months later they tell me I need my cancelled copy of the termination agreement from Sprint! Been in there at least 8 times over the faulty first phone and was never told that! Asked about my gift card many times -- no one ever mentioned this factoid~ DON'T use T-Mobile -- they suck!!

T-Mobile billed my account for the same amount I had already paid exactly 10 days prior; they are telling me it's my fault. I am not on an auto pay with them, I just pay always before due date! Customer service also told me to take it up with my bank and that they would refund in 5-7 business days and pay any overdraft fees if I did all the work - taking forms to bank and statement to T-Mobile store etc. This is flat-out stealing and of course, it's no fault of theirs! Use anyone but T-Mobile, they are lying thieves!

Worst experience of my life! The manager there (Justin **) was a joke. Yesterday, less than 24 hours ago, he was such a nice guy when he was selling me something. Today, I am back in there to return my defective phone and he reminds me about the $50 restock fee...fine, I knew it was coming. Then, he tells me the $85 dollars that I just spent for the first month of service was non refundable!!! Why didn't he mention that when he was pushing the service on me?? Well, I asked him that question and he said he assumed I knew!!! He finally just stopped talking to me so I called customer service while in the store. They told me that had I paid with a credit card, they could refund me, but since it was cash, JUSTIN ** had to refund me...and when I asked again, he said NO and walked away!!!

I had 2 lines with T-Mobile since 2002. I lived in a high-rise that required me to have a land line to get my messages because I had no cell service in my building. I finally after years of dealing with it and losing a client, I had to change to Verizon. I was told for years, "don't worry if you ever have to cancel, you won't get charged $200"! I was and even trying to get them to look at the notes from me calling in so much and upgrading my phone constantly - I got nowhere. I left my daughter's line there for a few more years until this year. 1/7/15 I called to cancel because she too needed better service. I paid my bill and I thought that was it. I was not under contract. Oooooooh nooooo! I got billed $53.90 for the month of Jan.

I switched from T-mobile to Sprint and T-mobile is not giving me the final bill with the right phone numbers So I can get the buyout from Sprint. T-mobile put a single phone number on my final bill twice but is the wrong number-- the one that did not get transferred to Sprint. This robbed my of my $769 dollars I'm suppose to get from Sprint.

I was instructed to e-mail you after multiple calls to your customer service department, and no resolution. At present the most recent replacement phone I was connived into purchasing in a moment of extreme duress, a refurbished Samsung 4 which is even far worse than the 2 other Samsung 3s I've replaced. It doesn't charge, it misses calls constantly, and the latest disaster was hearing from a triage specialist at my Dr's office that they left me several messages to make an appt with me, and I didn't respond... no voicemail, or even a call log to see that I'd missed their call.

This is the worst cell phone company I have ever had. Not only did I not receive my early termination I never received my military discount for the 10 months I've been with you guys. I've been calling customer care for months and things never get resolved. I know you do not care for losing a customer because you have plenty but I had to get it off my chest because I have never felt so deceived.

After calling 7 times and explaining I randomly can't receive text messages T-Mobile said, "OK, we see you have called numerous times and will have technical support call you in 24 hours." Never called, nothing fixed. Called again...They said everything looks OK on their end, must be something wrong with the 3 separate phone lines I have with them. After seven failed attempts, I am forced to leave. The amount of money they have cost me is in the $1,000's. And when I explained this to them, they offered me $20 off my bill. I've been with them for years. I hung up, disgusted with them. Do not ever do business with them.

I ported my number over to AT&T prior to the next billing cycle ending to avoid paying for additional month of service. I was told that once I paid the current bill (Jan 13-Feb 14), I would not owe any money to T-Mobile. Lo and behold, a final bill came in for $2.76. The rep noted that the charge was for overage that occurred in the Jan 13-Feb 14 time frame that was triggered by a change in my account. The rep was unable to explain to me exactly what was going on. I honestly think T-Mobile is billing me in error. I fear that they are doing this to many people and claiming fraudulent revenue.

My wife bought a Samsung s4 from one of your stores in late Nov. 2014. She has had problems with the phone and finally it quit working. We took it to a T-Mobile store and was told that it must be shipped to T-Mobile for replacement. We did not like being without a phone for 3 weeks but OK we bought a temporary phone. The people in your store gave us a shipping bag and directions to what to include and what not to include when shipping the phone back.

I switch from Sprint on feb 2014, got the insurance on. They claim you have 2 per year so phone broke in March 2014 and then 1 in August 2014 so the insurance start in February. Now my phone broke sat called and they claim it's not cover under the insurance because I already use my 2 for the year and claims it starts when you put in the 1st claim and not when you get the insurance. What a way to take our money. Going to bring them to small claims court. I will update after court.

When I placed my order with T-Mobile, I was told that there would be no additional fees - I would only have to pay the state tax, and the $100 multiple line charge. When the agent for T-Mobile told me I would have to buy two S4s for over $600 apiece, I told him I would keep my account with Family T-Mobile through Walmart instead, because they were selling new Galaxy S3s for $199. He then told me that they had the same phone for $198. I purchased the phones and the account from T-Mobile. When I got my bill, there was an extra fee, which brought my bill to $120 a month.

My girlfriend and I switched to T-Mobile in Nov. 2014 from Sprint because of the poor customer service. We were quoted a good price, and got our first bill in Dec. and paid promptly. Later in Dec. I received a refund for the cost of ending my Sprint contract before it had expired. We told the lady on the phone we'd like to apply it to the cost of the phone I had to purchase from them. They didn't. They applied it to the regular account. When we got our Dec. bill, it was showing a credit balance. We called the error to their attention, they said they'd fix in 72 hours. They didn't.

I’ve been trying to resolve this problem for about a year now but I’m about to cave in. I purchased an iPad mini through T-Mobile about a year ago. It was a great offer, as explained on the phone. For the price of a Wi-Fi only, I could purchase a data-enabled iPad. I could finance the tablet with no interest and, the best part, I would get 200 mg of data a month, no charge, for life. Since I had only occasional need for the data it seemed a perfect deal for me. I even recommended this to my son who made the same purchase expecting the same deal.

I switched my service from another carrier to T-Mobile and informed them that I wanted to keep my same phone number. They told me this was no problem and after going through their procedure they informed me that my number would be up and running in 3 hours. This didn't happen. They informed me that the problem was with Cellular One, that they had not released the number. To make a long story shorter, I contacted Cellular One who informed me that they had done their part and that the problem was with T-Mobile. I went back and forth between the two companies four times and each time I was shuffled back and forth between companies; each of who blamed the other party. I WAS SHUFFLED BY T-MOBILE A HALF A DOZEN TIMES BETWEEN DIFFERENT T-MOBILE DEPARTMENTS.

Well it started off by normally paying my bill through t-mobile's automated service and then I spoke to a customer representative which took my payment. Then in 2 days my phone was shut off and they said I had non payment, but my account had been emptied which I use my card just to pay my t-mobile bill so I don't have to go to their store, and I tried to explain to the customer service that I had called my card and they said that I had definitely been billed. Then I called t-mobile and they told me that I hadn't but I know I don't have my money, my card says that T Mobile took my money and T-Mobile treated me like I'm an idiot and acted like I am trying to steal from them. I have never been treated in a way or manner that made me feel so angry. I am ready to quit T-Mobile as of this moment because of the way I was treated after being a t-Mobile patron for over 2 years.

I switch new to T-mobile because my friend she has T-mobile too. I had bad experience. I buy the card for international calls and I call my family overseas and this card it cost just 2 dollars. And after I receive bill from T-mobile 300$, I call to ask why my bill is high. They told me, "You use international call." First thing I didn't ask from this service from T-mobile. How I have to pay for something I don't ask for it. And when I moved to t-mobile no one explain to me if I buy this card or other services from different companies I have to pay them. I think they have the bad services at all and they stolen the people. Please I need help to fix this problem and it's not right to pay something you don't ask for it.

They do not do anyone right. They have the worst coverage of anyone I know. They also been raising my bill up a little each month and that pisses me off. This is the reason why they are losing customers and I am telling it like it is.

I switched to T-mobile in December 2014 thinking that it would be the best decision for financial situation. At the T-mobile store they had run out of the white and silver Iphone 6 16gb so I ended up getting the black and silver 64gb, thinking that when they had the white one I would be able to switch it. Two days later they had the white 64gb and I was charged $50! for the exchange. Then I had an incident with my phone on February 5 and it is now February 17th and I still do not have a phone.

I paid our bill to T-MOBILE on Jan 5th, 2015 making our balance 0. On Jan 9th we changed services and took our phone numbers with us to Cricket. We NO LONGER were on a contract. We were on month to month with T-Mobile. We have now received a bill for 2 months of phone service even though we only owed for 5 days of usage AND the paperwork says the phones were cancelled. I would like some help before the bill keeps going on and on and late fees are added then to our credit report. We paid our bills every month and had T-Mobile for many years and are horrified at their treatment. Thank You.

Got the smallest plan available to "test" their coverage area - $3 a month, 30 min/text, no data. Used at least 15 trying to test it, and they did a "fix" and said "we will give credit next week if still not working." I tried to explain I only need it for emergencies and won't use more min/text to see if it is working until I get credits for what I already used. Got another text in the following week after having them turn off voice mail, as it charges me for the voice text, receiving the voice mail, and it was to me (from me) while my phone sat on the counter. I checked all my outgoing and none were there. Needless to say if I got a voicemail after they "fixed it" and charged for it, it's still not working. Voicemail was supposed to be turned off. Now down to 11 min/text and I still don't know if it will work if I have an emergency because I can't "test" it without more time/text.

Let say to go same restaurant for the last 7 yrs plus once a months, and order a meal $60. One day, you drop the fork on the floor. You ask for one and the restaurant tell you it is $10-$15. That is the worst company. Call T-Mobile. I ask for a SIM card, because I had a new phone that take a different SIM card. I ask to exchange it. That needed $15. I call the 800 # and basically I was told PAY OR WALK AWAY. Seriously, Lora customer service support told me. I would not supersize if what happen to radioshack happen to them. Credit cards are at least 10 times bigger than SIM cards but I don't know no banks charge you for the plastic itself. $10-$15 for SIM card....... Meet the next RadioShack: T-Mobile.

My daughter went to buy only a sim card someone told her, "Yes, we can sell it to you." He left her alone and he went with another customer, and then she got help from somebody else and they told her, "No, you have to active a sim card in order to get it." Well she got it but did not work on her phone, wanted to return, they told her No. Why can we get money back, they did not give her or sign nothing saying she can get her money back. This happen in Santa Fe Springs T-Mobile. All other stores give out receipts with return policy.

After six years of service I tried to stop service on one of two phones. I tried in-store and when that did not work I tried customer service over the phone. When that did not work I told them to stop both phones. Unfortunately I had paid auto pay so they kept taking my money. For some reason they took out 40% - too much for four months in a row and would not explain why. I asked for a refund but was told no. Finally my wife talked to a rep who promised to stop one phone and charge $25.00 a month. Our next two bills were double that. I called back and got in there and told them I will stop all payment. No matter who we talked to we could not get them to stop service. I would never recommend T-mobile and don't do auto pay if you already have T-mobile.

I have never had such a negative experience with a large company like this before. My father passed away after 10+ years with T-mobile. We were required to create a new account under my mom's name since we were still under contract. Nearing our contract end date I switched our phone lines over to Verizon. The Verizon representative failed to switch over one line through no fault of ours. I am still in talks with them to find a solution. Verizon has been extremely professional and willing to work with us.

In October, I switched mobile phone providers. I never received a final bill so I thought I must have paid the final bill. WRONG - much to my surprise, I received a notice stating I was in collection for over $400!! I contacted T-Mobile and realized I had a home booster that needed to be returned. I then got the address so I could return it. I asked T-Mobile why I did not receive a bill and only learned of a balance when I received a collection notice. Apparently, if you do online billing- T-Mobile does NOT mail a final bill - even though they remove your access to the online account!! I pointed this out and they just said "yea - it's the way it works." Totally absurd - but I thought - well they know now I am returning the booster and my acct will be cleared.

Went in to T-Mobile store on 02/04/15 to purchase the iPhone 6 for my daughter and unfortunately after swiping my card for $318, realized that I was at my spending limit for the day so I could not swipe my card for the remaining $500. Well it was time for them to close, I was told that the transaction would be cancelled and I would receive my refund in 24hrs. I go in the next day paid them $818 to complete what I wasn't able to complete that previous night and here we are 7 days later and they have yet to refund me my $318. What I do not get is it took T-Mobile every bit of 5 seconds to charge to my card but you are making me wait 7 to 14 days for a refund over something that was cancelled the same day not to mention it was an incomplete transaction!? HORRIBLE!

I first was with Sprint for about 5 years. I had a HTC Evo. They have cool phones but are very expensive. I was paying $130 for 1 line and I had tons of dropped calls. They would always say, "Oh it's just a tower" and always gave me a discount for the troubled month. Then I went to boost the messiest company ever, dropped calls, phone cutting off, just a terrible company. After about a year I went to T-Mobile. I have a ZTE Max and I can honestly say I have not had any problems. I couldn't be happier. They have awesome customer service, I like my new phone, it's huge and you can even make payment arrangements. I don't know why T-mobile have poor reviews but I'm a happy camper.

T-MOBILE will not refund money it fraudulently took from my account. Nor do they seem to care. In late January I got a T-Mobile phone for a friend of mine who needed a phone. He had the device; T-Mobile sent him the sim card. He put the card in and was good to go. I notified T-Mobile and they assigned him a phone number. And that was seemingly that.

My account was paid by my credit card. When I cancelled my account, I kept hearing that I would receive a refund and every time I called, I got another excuse. FILE a complaint immediately, do not believe them. Now it is too late and I am out $100. File the month you cancel; don't wait.

I have been with T-mobile for a year because I have to finish paying my phones that they gave me don't work. I have had problems since the first day. They add charges on my phone bill for thing I never order, or when I call for help they charge me, my Internet does work and I am paying 80.00 for my phone alone. I have taken my husband off and my daughter, so my bill should be 98.00 but I am paying $131.00 or more for nothing. I don't order anything and they say I did and then charge me. They gave me Internet free of charge that is what they say then I get charged.. it is sad how they steal money from hard working consumer.

My 2 phone plan suddenly will not give me access to my other line. Tech support gave the typical script of shutting the phone, taking out the battery... 3 techs later they saw it was on their end. It wasn't blocked the other line since *67 would've unblocked... Something with their backend of it. I would have to have no access for up 5 days. The ticket was on Saturday. They said 72 hrs then said by Wednesday. Hmmm no access to my other family line due to their mistake. This plan is over 10 yrs. old. Both #'s are under 2 not that old seniors! AWFUL Service! Still was unable to get the cause of why this has happened... Need to still wait and see!

When I spoke to a number of reps. they assured me I would get my 17% discount and that was a lie. Never helped with early form for termination fee, struggled to find paper work and still never received. Kept telling me my payments were never received and I have confirmation numbers. They sent me a bad phone, got so hot it burned my face and when charging, got even hotter. There was also an echo when I talked and only I could hear the feedback. They said bad battery so I had to pay for one to be sent. Never helped and on a Sunday night I spoke to Steve and Monday morning it was dead. They made me agree to the fact if it had come in contact with water it would cost me another 150.00 for replacement.

We joined T-mobile in October 2013 under the guarantee that they would be upgrading our area to 4G LTE soon. It is now February 2015 and they finally put the new tower up. I received an email telling me to check out their new 4G data speeds yesterday, but when I turned on my data, I still only had 2G. When I went online to find out what the issue may be (I figured they may still be working on the tower), I was redirected to a page of "approved compatible phones" with their new 4G network. My phone wasn't on the list. Despite my phone having 4G LTE capabilities, they didn't recognize it as "compatible" with their new tower.

I have been a T Mobile Customer for little more than 3 years. I recently utilized the "Jump" to receive an IPhone 6 plus. The requirements for jump was, in my case, keep the IPhone 5s for 6 months and I would qualify for "jump". I did just that. In November of 2014, my husband and I ordered the IPhone 6 plus as we were eligible. They were back ordered and we waited. We received the phones in late December. My husband and I sent our IPhone 5's in the same package as it was large enough for both phones and mailed them to TMobile. They credited my husband's phone however, not mine. They first said "we never received your phone" the. They stated "your phone is locked and we can't get in the phone"; mind you we both erased our phones prior to sending in. Now, for the last 4 weeks we have been fighting with T Mobile as they are charging me for 2 devices: the IPhone 5 and my IPhone 6!!! Why?

I signed up with T-MOBILE to reduce international call rates from Stateside and Internationally. When I joined, I was promised 2-5 lines for $110 total that changed when I added more than two lines - they wanted $10 per line additional after the first two lines. I did not read the fine print. Website and sales people said FREE WIFI calling. Well it is not free - $0.20/min in most cases! Many other padded charges. T-MOBILE refuses credit on bad connections and even repeated one-minute calls claiming they have no way of knowing if the call was good or not. They are all legitimate calls. This and many other issues, AT&T perhaps appeared more expensive but I think overall they are actually less expensive and very generous with credits.

I am a disabled, retired, veteran on a fixed income with geriatric parents residing in Canada. I was looking for a plan that included inexpensive long distance charges so that I could continue to keep an eye on my mom and dad. I was lured away from Verizon by a deceptive T-Mobile salesperson who promised me FREE long-distance to Canada if I would leave Verizon. It was a perfect plan for me and my folks. Upon receiving the new T-Mobile phone, I discovered that I was unable to even place a call to Canada on the new device.

T-Mobile customer since December 2012. Always paid my bill since the beginning at end of month 30th or 1st. In last 5 months or so I have been getting late notices when I did not before. Apparently my bill must be paid by 23rd of month or I am assess a late fee. I have not changed the date when I pay my bill so what changed? Spoke to billing and "Juan" in customer retention who was willing to do nothing and apparently does not have a supervisor over him. When our phones are paid off we will look for something else.

Why I hate T-mobile...No.1 They screw everyone that uses T-mobile as their carrier.... No.2 They screw everyone that uses T-mobile as their carrier.... No.3.. Well you get the idea...I have been with T-mobile for nearly ten years, and in that time frame, I've had so many major issues with my billings. For instance...I had 3 phones on my family network with two of the phones were limited to NO downloads. My phone is the only phone that was able to download anything, which I never did. So you'd surely think that my bill each month would be with in a few dollars of the last months billing. It cost me about $160.00 a month for all 3 phones and I was ok with that. But after three months (without changing a thing) my T-mobile bill went right thru the roof, it shot up to $220.00.

We terminated our services with T-Mobile weeks ago. Since then, we have been trying to return the signal boosters we ordered to help boost our weak signals. We were told that if we do not return the boosters we would be held responsible for over $300. We were told we would get a return label in the mail within a week. We did not. Again we called and we're told they did not know what happen and will get it sent. A week and a half later, still no label. We called again asked if we could drop it off at a store. We were told by the rep. that we could. Took it to the store and they wouldn't accept it. Called again and was told again we could drop it off at store. The T-Mobile rep even called the manager of the store to confirm the transaction. Took it again and they would not accept it. Call co. for the 4th time and was told they would once send the label. We are getting the run around. We are not sure what to do at this point.

Was a customer of T-Mobile for many years. Phone bill was paid in full monthly. Paid by phone not mailed monthly. Had insurance put on phone without me authorizing. Called customer service and was credited my money. Still again was being charged for insurance. Again I called customer service. They told me that it would be taking care of. Again was charged. And was told by customer service it would happen again. Checked bill for a couple months and no charges were taken out.

I switched to T-Mobile and applied for an early termination fee rebate. I waited eight weeks, did not receive rebate and was told rebate form was never received, and I could not resubmit due to more than 60 days had passed since activation.

I, Vickie ** ordered two LG Optimus L90 over the phones from a very sweet girl who recommended L90 as a good beginner smart phone. She was the first and last nice person that I have talked. I received my phone on the 20th of January and it was covered with fingerprints. It seemed to be pre-programmed and a ding in the metal around the plug-in. I read the instructions and tried to program it to English and enter some phone numbers but the phone just refused to do anything. I then received an error message that I needed a code to to unlock the phone, and this is when I had the pleasure of talking to Mr. Know-It-All. I explained to him that I was not computer smart and this was our first smart phone so I knew nothing, I just got it. I also stated that "I think this is a used phone and maybe that is the problem".

I had switched to T-mobile in March 2014. I added their "Stateside International" plan for $10 per month and it covers all calls made to UK land lines. In December 2014 I received an inflated bill and called customer service for an explanation. They said it was the UK number I was calling was a cell phone. It is not, never has been & never will be a cell phone number. She eventually credited the amount charged incorrectly and kept insisting the problem arose because I was making the calls over wifi and their computer recorded that number as a cell phone. I have always made these calls over wifi and never had a problem until December. My January 2015 bill had the same error. I called customer service again and spoke with a rude, condescending woman called Melissa. She insisted because their computer was documenting the calls to a cell phone, then it had to be to a cell phone. (I only call one UK number. It's my mother's landline. Same number for years, definitely not a cell phone.)

I switched from T-Mobile to Verizon because T-Mobile's service sucked. Dropped calls all the time and not to mention my husband works up in the mountains and I could not reach him, so we switched. I switched over on 12/24. My billing cycle ended on 12/22. So I should pay them for two days of service. But oh no, they are telling me I need to pay for the entire month because we didn't give them notice. Notice???? Really, am I renting an apartment from you? I was not even under contract. My contract had ended over a year previously. The customer service person told me I have to pay because they port our numbers. What in the heck does that mean? This seems ILLEGAL. There must be something the consumer can do. I feel like if we don't pay, this is going to go to collections and be on our credit.

T-Mobile told me they would waive fees for early termination on all 4 of my lines. I always had problems with reception and dropped calls. Each time I would go in to a store or speak to a customer service rep, I was told there weren't enough towers in my area to get good reception. Rather than keep paying for phones we could not use (Pendleton IN, Anderson IN area) I decided to switch carriers. T-Mobile was supposed to call me back on several occasions but I never heard from them. Now I am stuck with a very high bill that is in collections and ruining my credit score.

As a consumer you take the proper, attentive steps to correct and make sure that your issue is handled correctly by contacting the T-mobile phone customer support-- but think again and beware. The T-MOBILE, their support associate(s) not only lack the knowledge to give me correct adjustment and refund policy information but not even process my request after they confirmed that it was processed and everything would will fine. I had to call T-MOBILE customer support to follow up a couple days from the initial call to make sure my refund was processed (on hold for a long time).

I had switched from T Mobile to another service starting in Nov 2014. So end of October I contacted them and I paid my last phone bill balance. I did however have an outstanding balance for purchase of a phone for $363. I explained I didn't have the full amount and would make a payment in approx. 10 days since I had just paid my phone usage balance in full.

I purchased a new smartphone for my daughter for Christmas. She didn't like it so I boxed it up and took it to the UPS store after receiving a return label from T-Mobile. T-Mobile say they received an empty box! I have camera footage of UPS boxing and sealing my phone and shipping it. But somehow T-Mobile received an empty box. I can't do anything because it was T-Mobile's shipping label. I'm out $600 and am going to be paying for two phones for the next two years.

I have been a T-Mobile customer for over 7 years and this past week I have had the worse service. I requested two of my lines (I had 4 on my plan) be cancelled, which was hard to get them to agree to do, finally they said they would cancel them. 3 days later I went to change my plan only to find out the lines had not been cancelled so the saleslady in the store called and got them cancelled and changed my plan. I thought everything was fine til 3 days later and I had no service. I started a chat with T-mobile and was told my account was cancelled. Why did they get cancelled was my question, the answer was it doesn't clearly state it here why they were cancelled. Very frustrating that they can not take care of cancelling two lines without it becoming a major issue. I hope they will resolve this issue and be a little more careful in the future with cancelling phone plans.

I had an acct in 06. I paid a $500 dep. I closed my acct & was due back my dep. They cut me a check for $322.43 (this was my dep less remaining bal) as of Jan 2015, they hit my credit for $1100!!! But no one can tell me what it's for. Really?! Fraud much?

Too many bad experience with T-Mobile account. Just to make my point straight, I'm about to cancelled T-mobile service and go to another company, and will never recommended T-Mobile TO Anyone. More of I can say, I had too many bad experience. I return a phone in December and still waiting for my money to be in my bank account. I just spoke to a rep 01/26/15 and I was told by February 5th, my money should be in the account. Are they for real!?

T Mobile has the worst customer Service ever!!! You will get a lot of false promise during sales process and after that it will be a nightmare with ONE WAY contract for two years. Mr Giovanni ** it's a sales person. When you start with complaints he will say "It's out of my hands." You will be on your own.

Customer service is a nightmare!! Never had to deal with such poor service in my life with anyone. Switched from Sprint to save me a few bucks with this company. But would of rather stayed paying a higher bill with excellent customer service than to save a few bucks and end up with such a poor company to deal with, like this one. Would not recommend this wireless provider to my worst enemy!!

I have been a loyal customer of T-Mobile for 10 years. I decided to switch carriers for personal reasons. So I paid my last bill or so I thought. I tripled check with the representative to make sure that was my last bill. Surprise, surprise, I received a bill for the following month. They charged me a full month's bill for going into my next billing cycle for one day. So for one day of being in my billing cycle, just one, I was liable to pay $80. So because I switched carriers and did not call, I was billed for a full month.

I usually have one bar in my home - my house is two blocks away from T-Mobile store; no connection at work. What's the point of paying $179 a month for my family and myself when we can't get a hold of each other? My vacation home in upstate PA is a dead zone. Pointless to continue with T-Mobile.

Let me start this off by saying, during the first 4 years or so T-Mobile was great, but then I moved to Texas. Needless to say, to anyone that has gotten off the highway in Texas with T-Mobile knows they have no service at all. I kept the service until the end of my contract because I didn't want to pay a cancellation fee. Lo and behold, they found a way to sneak one in anyway. I ported my number over to Verizon on December 28th, after talking to a T-Mobile Representative that day about that very possibility and they said not to worry and I wouldn't be charged.

Two years ago I try to buy an Iphone5 from T-mobile. I give my credit card information. They told me my card is declined. I give another one, did something. My card is good. I told them I just buy something from store an hour ago. This year I buy note4 something. Try let them fix this problem. The answer is "can't help you there." Is not only me had this problem. The T-mobile system had problem. Don't trust T-mobile at all.

I recently joined T-Mobile cell phone plan. I mainly use the phone in case of emergency. I deposited $40 into the account when I joined to cover charges for the year. Account charges are $3 per month. I was told whatever balance is left in the account after 3 months will expire! Is this practice legal?

I have a T-Mobile hotspot, and I decided to switch on prepaid since I have not been using the device. I did change my subscription online, only to find out after four months that I should be paying $10/month for the "line"; I already paid off the device. The customer service tried to transfer me 4-5 times, and decided to transfer me to the right person when I was getting angry and frustrated (I am not even an angry person). To cut the story short, the guy I was talking to, help me with my account and cut my payment to $10+, and I agreed.

You can't even make this stuff up, it's that bad. This is the worst retail experience of my life with the T-Mobile store on the Second Floor of Pentagon City Mall. Do not confuse this with the real one on the third floor. That one is funded and staffed with real T-Mobile representatives who are T-Mobile employees. This second floor store is a mom and pop outfit or a franchise store that is independently owned and operated and is staffed by whoever they can find to sell phones or phone plans.

I switched to T-Moblie from Verizon due to their great price. After one week of bad reception from home & work I decided to return to Verizon. I called, cancelled my account (I had 2-week no-fee cancellation agreement). I called T-Mobile and they cleared my # to go back to Verizon. After 6 months today, I had a call from convergent collection stating I had $88 unpaid fee. From October until today I was never contact via email or mail. They try anything to collect money from those of us who can't fight them in court & want good credit. I will repost this until T-Mobile contact me every month on my Twitter, FB so that they Stop this crubb.

I requested T-Mobile to release a bill with details, itemized charges for 10 days of service. They said they will send out within 72 hours which they never did. From that instance I confirmed that they were lying and will not release the bill with details - itemized charges as requested. Before that I called them two times to tell me details about itemized charges. After long talk with representatives she routed me to finance department. One brought up some bogus charges and told me, and one told me nothing beside wait 72 hours for the information release.

My first complaint is that when I was staying with family in central MA, I couldn't get any reception. TM put me through some kind of remote programming, but it did nothing. Then they basically told me too bad. I was still under contract, so nothing I could do. Of course, I was job searching and my cell was my only consistent contact number.

I am a truck driver. Needed to access the internet to get messages from all over the country. T-mobile claimed they had a "hot spot" I could use all over the major areas to get the contacts necessary. My need was to pay a fixed monthly rate. I told them I had an ACER CROMEBOOK. "Sure. There will be some dead spots in the low population area, but we are well covered in higher populated areas." I can tell you that low areas are, apparently, Indianapolis, IN; Lincoln, NE; Omaha, NE; Phoenix, AZ; Denver, CA; any major cities in TX, PA, OH, IL, Western MI, KY, Western NY, VA, WV, GA, KY, TN, and many more states and cities.

I had signed up for unlimited data family plan, on November 28 I checked my account on the internet as my phone was not working to find I had EXCEEDED the unlimited data...that after 4 years of my phone ALWAYS showing a message that it was not allowed to register on the T-mobile network. For 4 years I spoke with T-mobile support and was ALWAYS starting the troubleshooting from the start, and always told you have to buy a new phone, each phone had the same issue, I even requested a new SIM card, and was denied.

Switched to T-Mobile July 2014. I signed up for the family plan - 4 lines for $100.00. I called to ask questions. The rep was very nice, said if I completed my purchase through her over the phone, I would get a better rate, and phones would be shipped quickly. Wait for it... wait for it... and more than 30 days later I received our phones. By this time, I had already gotten my 1st bill. I called T-Mobile and advised them the phones had not yet been received. I was given a small prorated credit when phones finally arrived. Great. But, every time you have a question you’re on hold for an hour then the nice rep says go into the store for assistance.

The coverage map said I would have 4G & LTE at my home address and nearby areas, I cannot even have a telephone conversation or use any data services anywhere in the area. I am stuck in this for 2 years. There should be recourse if you cannot get service. I have been stuck on the side of the road with no service to call a tow truck which is a safety risk I am not happy to make. Very Frustrated and want out of T-Mobile service...

I am so upset right now and feel as though the ETF Reimbursement was a total RIP OFF. I switched my service from Verizon to T-mobile, which now feels like the BIGGEST mistake ever. I received my Debit/Credit card from T-mobile and called and activated it. I called Verizon to take care of the ETF and provided them with the T-Mobile Debit card #'s, they were unable to process the card as debit, credit or gift card and advised me to contact T-mobile. I called T-Mobile and the rep advised that nothing was wrong with the card, it was activated and that she would "further" activate it with a PIN of my chose and that I would need to call Verizon back and advise them to run it as a Debit card.

Claims unlimited data but can't deliver. My address showed that I was in a prime coverage location but couldn't use the data portion of my plan if I were at home. Also would call friends and the call would not go though. Lost customer.

Has anyone else experienced the poor quality of T-Mobile car chargers? It seems they last from like 3-6 months and start to go bad after that? I have purchased so many of these things for @ $30-$40 and they never last even one year. Have others experienced this? I've been with T-Mobile for 12-15 years. I asked for a replacement car charger today (instead of being charged for a new one) the store guy even told me the chargers "are better quality now" and pointed out some features that make them better. I asked since I've purchased multiple chargers over the years, can I get this one no charge since the last one I purchased lasted about 6 months max. He wouldn't do it. 12-15 years loyalty and they can't give me a freaking car charger? I have never asked them for anything "free" before. I pay them $161 per month as I also purchased a Samsung phone and iPad through them. They can't give me ONE "free" car charger to make up for the lousy ones they've sold me over the years? I will soon be "quitting" this stinking T-Mobile.

I went to T-Mobile to open an account for me and my partner and instead I got scam for my information and my nephew. I do not recommend T-Mobile because all they do is steal people social security number and people names and get phones with people information. So please, I highly recommend everyone to stay away from T-Mobile. It's not worth getting your information stolen.

I couldn't access maps while traveling in Florida because T-Mobile cancelled my data plan without any reason. Considering very poor nationwide coverage and recent experience, I'm switching to Verizon Wireless!

I am amazed on how bad the experience I had to struggle with T-Mobile was. I had them for 3 years. I had no choice - parents chose phone plan. I had problems with T-mobile throughout my entire junior summer going into freshman year of college. I switched phones with them 5 times. 3 warranty exchanges for my galaxy light. A nexus field engineer gave me to test with. And later an iPhone 5c. Throughout high school I would miss social events due to miss texts. I also would get lost due to loss of GPS signal. I would never be able to listen to SoundCloud without it skipping songs. Delayed texts, duplicate texts, dropped calls you name it I have had it.

T Mobile has just such an unprofessional billing payment system. When I paid bill by phone, never receive any ref no. Then I got the message mentioned my bill was due. I called and told them that I paid already. They said there is no record about it and of course I had no proof since their system never gave me any ref. no. So, I paid again by telling them to refund me if they got my payment. And surprise the next billed showed up that my bill is zero since they charged me twice in a month during 5 days time framed instead of refunded me as requested. Just a rip off for this unprofessional way to collect the customer money as fast as they can, even the due not arrived yet. I don't have to mentioned other bunch of problem with this company. Just can't wait to finish the choked in the neck 2 years contract.

I am very dissatisfied and upset with T-mobile! I called In June of 2014 to adjust my cell phone plan to $50 and asked to drop the insurance and security plan I had on my account. I also received a 15% discount. According to t-mobile, my new bill should have been $46.76. However, since I made those changes, I have been getting bills of anywhere from $90-$100 plus. My bill was also changed from paper to paperless. When they changed it back to paper, I don't receive it on time, and when I do receive it, it over. The last one I received for 01/20/15 was in the amount of $97.30. I have record of all my payments and they still can't fix my bill. It causing me precious time! I am up at 11:33 pm typing this message. T-mobile wasn't as big as the customers have made them and these are the sort of things that causes customers to rather pay more and have a peace of mind than to constantly chase their tail in getting a problem fixed.

This company has cost me so many hours on the phone it is insane. Every single piece of equipment I returned they denied receiving it. This company will stop at nothing to get money from you and I promise you will experience the worst customer service known to mankind. Last time I talked to them about a booster I returned they denied receiving it even though I sent it from my attorney's office. I refused to give them the tracking number because I wanted to prove they lie and say they don't receive the items so they can charge you $400. They continue to say they didn't receive it and my lawyer and girlfriend are in shock that they would actually do this type of criminal behavior. They will get the tracking number when I see them in court because I am coming armed with evidence of how many times they told me they "could not find the item". If this has happen to you please contact me and I will get you in touch with the proper attorney to handle the lawsuit we are preparing. This company is like some type of criminal organization that must be stopped.

About three months ago, I made the mistake of switching my cell phone and internet accounts from Virgin Mobile to T-mobile. Well now, every month after purchasing a refill card and I go online to add the money on my internet account, I have to call T-mobile so I can get online. Well according to the last person I spoke, the only way for me to avoid that is by signing up for automatic payment. In another words, I have to give them my debit card number so will avoid the aggravation of calling them every month. Well T-mobile is one of the most reason why people use prepaid because they don't have a credit or debit card. Plus in the South Delaware area your signal is the worst, so this will be my last month with you.

I activated account and cancelled the next day. I sent the phone back that day. I was told once they received the phone, they would close the account. I called the site in Texas where I sent the phone to twice. The second time I called they told me they had received the phone and my account would be closed. I started receiving bills for $93.75 even after they had already refunded me the money I had given them when I signed up, minus $50 for restocking fee of the phone. I told them I owed them no money. I kept receiving bills. I called again and the service representative told me she would remove the charge. I got another bill. Then another. I called again. That service representative told me that she would make sure this time the charge would be removed.

I received by final bill from TMobile after transferring to a new carrier. I inquired about the cancellation fee and was told that I updated my plan in March 2013 to an additional $10 per month for unlimited messaging. I never reached the basic limits of my plan that I had for 6 years (no new phone with this new plan). When I asked for documentation I was told I would have to go into a store for any documentation to verify who changed my plan. I was also charged a data charge of $1.99. When I inquired about the email from Tmobile in May 2014 that I now had unlimited data and texting, again they could not verify that the email was sent and I would have to go into a store. This is ridiculous business practice. I can't wait for an honest company to take over TMobile.

They unlock my phone without letting me know and said it was my an international travel purpose. The customer service is a lack of knowledge. Never go with T.

Keep getting charged for a more expensive plan -- that had less data -- than the one I changed to. The change total was $117; the old plan total was $148. I called customer care on Dec 16, 2014 who "fixed" the activation error, but they didn't really do that, as my easy pay was charged $148. Anyone else dealing with this? I kept screenshots of the account changes page and the page T-Mobile generates when it accepts the change and activation date. So I have the copies back in November for changes to be effective for December.

I was enrolled with auto billing for $50 plan. My billing cycle was of 23rd to 22nd of next month. Due to personal reason, I had to leave US on 27th of Sep 2014. On 22nd September, I got an alert mail that a $50.75 is deducted from my account. I immediately contacted Customer care and requested him to stop the transaction. Since my billing cycle was of from 23rd, the customer care agent assured that the charge will not be made on 23rd.

I signed my family up for T-Mobile about a year ago. We were switching from Sprint and did not have phones. My wife wanted the Gold iPhone, but they were out of stock. Using their 30-day return policy (when ordering online), we got a grey iPhone, then exchanged it when the gold came in. Here begins the problem. I also brought my parents over, but when my Dad tried to add themselves to our account, the rep they spoke with created a new account, and moved us over instead. For the next three days I had to deal with phone and store reps to sort out the mess that included phone sims being deactivated, billing issues, etc. Finally everything was squared up and I thought the worst was behind us. However, after checking my credit this December, I found that a collection had been opened against me in November by T-Mobile. No one EVER contacted me, even though I was a current customer.

Based on T-Mobile's coverage map, I should have a "Very Strong" 4G LTE signal at my home and throughout my neighborhood, yet I am lucky to reliably get 2/5 bars on my iPhone 5S. I had the same experience with several other Nokia cell phones. All this despite installing their loaner in home signal amplifier, nothing but equivocation, disclaimers and excuses..... Only alternative is to contact the State Attorney General for consumer affairs....

I had been with T-Mobile for over 2 years. Contract ran out in July 2014. So, I was not under contract when I switched to another carrier. Before switching, I was told as long as I switched before the due date that I would not incur new charges for the new month as you pay ahead for the new month's service. I switched to another carrier before the due date & T-Mobile is trying to charge me for a whole new month's service even though I am now with a new provider. I & my husband both called T-Mobile's customer service numerous times & were given numerous excuses... that include:

I bought a cell phone at T-Mobile and 5 months later the cell had problems. They told me that they're going to change my cell but I will be charged 5 dollars, 3 days later I received a call telling me that it will be 20, and now they charged me 50.

I am currently going through a dispute with T-Mobile at the moment. I have been with T-Mobile for more than 7 years and will be closing my account now. I have had a family line for my husband, myself, and my oldest daughter. We've gone through many phones throughout the years with no problems. We've sent our phones back through USPS like always, but this time we are being charged $680 for a phone that got lost by USPS. We did our diligence and returned the phone, but we are being charged. I am through with T-Mobile. I would rather find another carrier or not have a cell phone and worry about these problems. I've been a customer for many years and have always sent back our phones with no problem, so why treat a long time customer so wrongly? What they are willing to do is allow payment arrangements. I refuse to stay with a company like this.

T-Mobile could not provide service at my 96 year old father's retirement village. So I took my father to T-Mobile to get his phone released. My father owned the phone, we had written instructions from AT&T on what we needed. The TM rep read the instructions, gave us a 4 digit unlock code and told us we were good to go. Went to AT&T, bought a plan, then tried to unlock the phone. The code didn't work. Called TM customer service. Told me the TM account was closed (transferred to AT&T) so he couldn't help me. The TM agent said I should have gone to TM first, explained to him we did and the TM store agent screwed up. TM customer service said too bad, it was my problem now. 6 calls to TM customer service, 3 weeks later and phone is still not unlocked. Had to buy another phone. STAY AWAY FROM TM!!!

T-Mobile is by far the worst company I've ever had contact with! I have now been forced to pay three monthly bills (w/ the threat of collection agency!). AFTER I notified them in person, by phone, and by e-mail to close my account... And I'm not even sure it's over yet? They can, and will, tell you anything! Be warned! They WILL burn you!

Last month got a bill of $222.16 due date 12/16. On 12/4 paid $87.26 which I put towards EIP (iPhone 6). So the bill came down to $134.90 which I owed and paid 135.16$ on the due date so technically I have paid the 222.16$. But not according to them. I still owed 222.16 and only paid 135.16 and so on my new bill they put the 87.26$ as balance I owe them plus this month's which adds to 304$. Their explanation is I put money towards the iPhone 6 not the bill so I still owe them the 87.26$. What they should have done is keep the bill as it was not change it to reflect that I owed 134.90 which according to them I should have paid the 222.16$ plus the 87.26$ on the due date. Now I have to pay them the 87.26$ extra and I want to know where it's going. They have no answers. All they care is I owe them. They are a bunch of robbers!!!!!

In Sept 14, we went with t-mobile. We had 1 month old Galaxy 5 we had just purchased from ATT. They gave such a sweet in store deal in Oxon Hill, MD. They said we would get a 350.00 credit for each line. We transfer two lines. He also told to turn in our Galaxy 5 for the credit, we did, then the ETF. Then all of a sudden since we weren't under any contract with ATT, no ETF. The salesman in the store assured us that they would pay us for the device again up to $350. Per phone to date, no credit, no device payment, they have our new phones. We were also told to wait on the credit before payment so the bill got so high waiting. They cut the phones off...... ** Charles **

Well let's start by saying I have never had a problem with my T-Mobile service until now. I paid my monthly bill as usual and everything was great. Three days later I received a text message from T-Mobile saying I used up all my hotspot data 5/5g. I have never seen a text message like this before so I thought it was pretty odd. I thought I received this message by mistake since I was on twelve hour shifts the past few days and hadn't used my hotspot yet. So I decided to call T-Mobile and spoke to their rep and she said all they could see was that I had used up my five gigs.

I canceled my T-Mobile account when the contract expired in April of 2014. I had a Samsung T-249 (old phone) and it was paid off. Now all of a sudden I am Mr. Popular with them because I wanted to cancel my 17-year service. I told them I was done because was tired of dropped calls and also receiving txt from operator number only with a number demanding I pay my bill which was on auto-pay anyway. I called several times about this with no help and I patiently waited for the contract date to be up. On that morning I called again and got directed to a supervisor to a billing rep and then a billing supervisor.

T-Mobile’s robbed me. Not only have they affected my credit they also billed extra charges that were not possibly my Daughter or mine's charges. T-Mobile automatically added them. My Daughter and I live in separate houses. How could we have both added the exact same service on the exact same day? This was the third time this had happened. Along with the fact that my billing amounts kept jumping all over the place. I want the detail of my bill to make sense. They did not, left the company. Tried to go back, due to them controlling my phone multiple problems. Went back for three days, with more problems than ever!

I have a T-Mobile family line and paying bill regularly, but I was shocked to see $500+ charges for international calls in my last month's bill. Despite all explanation and even talking to loyalty department of T-Mobile did not help in any ways to either take care of those charges or even a settlement on it. I have been a genuinely good customer, and hoped that T-Mobile will do something about the charges but they are arrogantly adamant about charges.

I signed up for T-Mobile wireless phone service in August 29th, 2014. I had the 'FAMILY NO-CONTRACT PLAN' for a $100.00 monthly charge for 4 lines - a promotional plan in 2014. When the first came, I noticed the additional charges ran the bill up to $35.00 extra dollars the first month. I paid the bill quietly and opted to change carriers on the 10th of October 2014.

We started a family plan with t-mobile which included 3 lines, 2 tablets and a hot spot. We paid 550$ down on September 28 and was quoted a 180$ per month bill. We were told that we would get excellent service in our area. Lies, all lies. We get absolutely no service. Also when we received our bill it was 367$ so I called to figure out why and was told I have 9 lines on my account. I argued for what seemed like hours and several transfers, (many to electronic answering services) that lines were added to our account without permission and further more we only had 6 devices we used. I finally convinced them that we had only 6 lines and they knocked the bill down to 291$ which I paid on the phone right away. So I then receive the next bill which was 292$ and I paid that.

I had not had nor made the time but yesterday hearing more and more of people complain about the same thing, I felt it my obligation to share my story. Upon finding out I was going to be laid off. My wife and I decided to make some adjustments. I had been with AT&T for over 12 years and had no problems. We were attracted by T-mobile years earlier because they provided a home service for $10 a month. My wife then ported her number to them to qualify for the home service, therefore allowing us to cancel our land line. A few years later we added our teenage daughter to a "family plan". Upon, the recent news about my company selling and laying 90% of their staff off. I shopped around and found that what I thought would be my least expensive option was to port my line to our family plan. Big mistake. The store experience was awful, not so much for the sales people but a rude manager. I was promised that the porting would be smooth and I would not be without service. Important for me since my daughter was going on a field trip and my wife was swamped with work. Come to find that my phone is disconnected for 48 hours, went back and forth to the store (46 mile round trip).

I complained to T-Mobile that I was over billed $80.00. As someone else said, all that customer service does is transfer you to another customer service rep. I asked for the supervisor and was told that there wasn't one. Anyway, I complained to Consumer Affairs and the T-Mobile 'supervisor' gave consumers some crazy story and T-Mobile refused to give me my $80.00 back. I gave up.

They took over metro pcs and are basically and maliciously gutting the company by taking cell towers off line and still charging the same 40.00 monthly that metro was charging for unlimited talk text and data. Big difference now in coverage. I live in folsom ca and used to get 2-3 bars At my house with metro and now with the takeover I have 1/2 bar to no coverage in my house. I have to go outside to use my phone. Same with driving around. I drop calls all the time now. Never dropped a call with metro.

If I could put zero stars I would. Stay away from this carrier. Three days ago I bought a pre-paid plan with an unlocked phone. I had no service that night. The next day I called T-Mobile from a landline and told them that I still had no service. The rep spent 20 minutes with and finally said, "I don't know what to tell you." The rep said it may be a bad SIM card. So, the next day (almost two days with intermittent service - and let me tell you less than 50 percent), I went back to the store where I purchased the plan. Well, of course I had service there and I was not going to get a new SIM card. The manager said, "You just had to give it time!” So, out the door, back to my place of employment, no service!!!

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&T to T-Mobile as a phone carrier. I contacted T-Mobile and started to explore the options I have. Trouble for us started right from the beginning when the rep 'assured' us that we can switch our three iPhones (4S) over to T-Mobile in a very easy manner and that they will actually buy back the rest of the contract (which expires in three months, March of 2015). The Sales Rep also 'assured' us that the unlocking and the switching from one company to another will be the easiest process possible. In addition, I asked if any of their techs will be able to help us to replace some our iPhone batteries in the process, since they seem to have lived their cycle, to which I was AGAIN reassured that YES, there will be no problem with it. Once all "assurances" set in place, we started what it seemed a process of pre-qualification, where the rep started to ask me some questions to setup the information in the system. We decided I will purchase three SIM Cards from T-Mobile, they will send them over and then we'll start the process of the transfer, both for the accounts & numbers as well as the phones.

Someone was fraudulently using my social to open a line through them and they refused to give me the necessary info so I could fix it.

Please note travelers, if you are carrying a non American phone, there's a high chance it might not be compatible with the t-mobile network. I signed up to a prepaid plan and found out after I paid for everything that I'd only be getting 2G service, no refund or help from service staff, just a "sorry this happens often." So please roam on your old number first to see if the network appears as 2G or better. AT&T offers me 3G and much better service on the phone. T-mobile is not worth the trouble.

For over 7 years I have had a T-mobile cell phone account, using it solely for calls. I have had NO problems either with reception or with billing...I actually bragged about T-Mobile, but now.......My plan doesn't include texting and I have no use for that aspect. Several years ago I called to make sure that ALL texting/messages were blocked to/from my phone. Beginning early this December, I received a text message from someone unknown, not the usual payment receipt text. I called t-m, was assured that all texts were now blocked since my first request didn't include "bubble texts"-short texts. WHAT??? a text message is a text message but not apparently to this TM employee. But with 30 minutes into trying to rectify this and then on to their tech section which assured me no texts could possibly ever get through and that there wasn't any virus or hacking on my phone...

Tmobile could not provide us with service in our area. We changed over to another carrier who did provide us service. The carrier cancelled our number with Tmobile. Unfortunately we are setup with monthly pay plan, and Tmobile keeps on charging us for numbers that they no longer own. I spent several hours on the phone with them with no results. It was extremely frustrating. Anyone who uses Tmobile, be aware of letting them take money out of your account automatically. They owe us for 3 months. Will never go back to that company again.

I Make order couple weeks ago and I pay part of the money they are requesting. For two phones. I don't get nothing yet I calling several times. T Mobile to do something about my order and they don't give a **...all I can say is T Mobile. We need respect.

We were told if we signed up for T-Mobile they would pay the early deactivation fees. We had less than 30 days out before AT&T contract was up but decided to switch after seeing commercials for this special. That was in August 2014. It is now Dec 2014 and the manager will not call us back. Our AT&T bill is in collection and they have never paid the early deactivation fees. That is terrible customer service and now we are stuck for two years with them.

I had an account for years with T-Mobile despite their spotty service. I recently closed it to take advantage of a family plan on another carrier. Although T-Mobile frequently advertises about having NO contracts and claims that you can cancel at any time, it's really just another scam. What they don't tell you is that when you do cancel, they are going to charge you for a full month of service. I transferred my number on November 8 and today 12/16 they charged my bank account $95. When I called to inquire, they basically told me to read the fine print. Bye bye T-Mobile -- not going to miss your crappy service or bs claims.

T-Mobile had been running an ad stating that they would pay off our disconnect fees if we switched to them and bought a new phone while trading in our old one. We went into the store and they ran everything on the computer showing us how much the disconnect fees would be and told us that they would take care of the disconnect fees right there at the store. The salesperson even showed us the information on the computer stating that once he submitted the application and it was approved that T-Mobile would assume the responsibility of the disconnect fee. We waited about 15 minutes or so and they finally accepted it. After spending 500 on 2 new phones and having another 400 broken down and billed to us monthly we were finally free from Verizon. 8 months later my mother receives a letter in the mail from a collections agency stating that we still owed Verizon for a disconnect fee. I called T-Mobile and the only thing they could tell me was that there was nothing that they could do because it has surpassed the 60-day period that we knew nothing about. I could go to the store and maybe get the bill taken care of by showing them the paperwork that states it would be taken care of.

We canceled our T-Mobile account when the contract expired. We had a cellspot repeater, so we requested a return kit and sent it back. We have UPS tracking showing it delivered. T-Mobile sent us a bill for the cellspot, claiming that we had not returned it, then issued a late statement threatening to send it to collections. I called and gave the tracking number to customer service who was able to look it up and verify the delivery, yet they would not credit my account. Customer service claimed that it was shipped to the wrong address, but we used their pre-printed shipping label to send the package, so if it went to the wrong address, the fault is purely theirs. They said that they would have to issue a search internally to find it and that it would take several days. I called back after several days and they said that the search would take 5 days.

When I first signed up with T-Mobile approx 5 years ago, I took out a plan for 2 lines that consisted of sharing unlimited data for approx 20 dollars a month. Throughout the years there was always a consistent monthly price I paid for their service, excluding monthly payments of new phones that I would purchase. For the past year or so, my monthly bill averaged around 160 bucks. Considering I have just purchased 2 of the latest Samsung Galaxy phones through them, that was a fair price I thought. Yesterday, I checked my account and saw that T-Mobile charged me 40 bucks on my last bill, bringing my new monthly payment to now, 200 bucks a month. I called them up asking for an explanation why.

Their reconnection fees are outrageous and of course the salesman neglected to mention them! The service is non existent in tons of areas! Poor quality connections! Internet usage shoddy in most areas!! I thought I was going to be saving money and due to all the nickle and diming and fees, it's more expensive than Sprint with 1/3 the quality! As soon as I can afford new phones somewhere else...I'm gone! I tell everyone I can that T Mobile sucks and to not get them! For the past 6 months every time I ask about the poor service, they say the system is being updated and will take a month to God knows when to get it fixed! I hate them! Do not get T Mobile no matter what the salesman promises you. I was promised they would cover my early termination fees with Sprint...6 months later they still can't seem to find my records and there isn't a live person in that department to talk to. I regret ever switching. Don't make the same mistake I did!!!

Last month I call T-Mobile while at the T-Mobile store. (You must go inside store to be able to reach them by phone without going to new accounts.) After 45-50 minutes the lady assured me that everything had been paid, I owed nothing, and that I would never have to speak to the vindictive, mean, and discriminating employees at the 164th store. I then went to Walmart knowing I would be able to keep number and bought a new sim card. My son had his phone stolen 6 days after I bought it, and I paid insurance on it. I suspended the line once I figured out how to from my phone a couple days later. I went into the store to pay bill and again in person told them about stolen phone. The guy said it had to be enabled to disable or something. That guy added data to the suspended stolen phone line at $10.00 dollars a month. Maybe when Jorge sold me 4 sims though I only had 3 phones, he just possibly liked phone number **. I did not get that number. But they still claim the mine son’s phone that was stolen ** as unsuspended and getting text messages.

I closed my account on November 23 when my bill was just paid. I had an outstanding balance of 160.00 for my equipment (galaxy 4 phone). I expected to have a bill for the 160.00 but my bill is 353.50. My bill of 153.55 was paid on November 23rd. I spoke to rep who essentially said I pay a months bill for no service because I closed a non contract account. As a consumer this is like paying a fee for closing an account. They said it is in the terms and agreement that you pay one month service changes. I could not find any such agreement. This is unacceptable and should be looked at through the consumer protection bureau.

I have had four different phones and every time I need to get another one I am told I will not be charged for this phone. My husband and I have been with T-mobile since 2005. We have been misinformed and hung up on and lied to, many times.

T-Mobile is the absolute worst mobile service carrier and domestic provider in the Northeast. Just think for a moment. A company willing to pay off your early termination fees, give huge discounts on today's newest devices, unlimited (throttled data), give away the bank for millions of new activations... instead of adding more towers, RF repeaters and adding better area frequencies coverage... is looking to do ONE THING. Get Higher Valuation based upon active customers, monthly and pre-paids/ MVNO's. Legere is not legit. He builds up companies to merge or be sold at higher valuations than reality. This company has the lowest profit margins and the worst coverage after 16 years in wireless! They are the worst mobile company, unless you live in the big city, near airport, business hub or medical facility. Try leaving the immediate suburbs or major populations... data, voice and text is terrible.

I purchased a new HTC one m8 in August 2014. I have had several problems with the device and network. On 11/17/14 the problems with the device started getting worse and by the 19th, I was unable to make/Receive calls, texts were unable to send off and on. I called T-mobile when I was able to complete a call (I think it connected via wifi) calling has been in and out, mostly out. T-mobile sent me a replacement device (same HTC). I was told by the rep they were out of stock but would receive the device within 4 days. This was on 11/19, I received the new device on 12/5 and activated it on 12/6. I discovered I still had the same problems and contacted T-mobile via twitter @tmobilehelp, I have spent countless hours tweeting with them trying to get them to send a different device after they confirmed it was not a service related issue.

T-Mobile is the ** telecommunication companies I've ever come across. I went to the store to add my line in to the family plan. The staff there charged me 20 dollars. And I've paid 20 dollars transfer fee. I've already paid for the November bill in the family plan. Now I received a call saying that I have overdue. It turns out that they still want me to pay for my previous plan. I've called the customer service and they just kept transferred me to other department. Their answer is that I am not in that family plan. “Are you serious? I've paid for 20 dollars to transfer and paid for that bills. Now you are telling me that I have not been successfully added?” Their customer service is like a nightmare for me. I have to repeat my name, password and my problem dozens of times. For many times, they can't identify what the problem is - just keep you waiting and transferring with very arrogant and bad attitude. If you are going to suspend the service, I would definitely transfer to other companies. There is no point of spending a hundred dollars on these ** bills.

I switched over to T-Mobile from Sprint under the impression T-Mobile would pay for my cancellation fee like they advertised. I sent first request and it "wasn't received" by Sprint so I was sent to collections, which I've never have before. I had to pay it off myself. I submitted second request online and it was denied. T-Mobile sent an email requesting additional info and I didn't get it. Because I didn't respond to the email within 60 days they refuse to pay the fee. I even spoke to Michelle who is the supervisor in the "Early Termination Dept" and she wasn't helpful at all! I was on hold for over an hour and was transferred multiple times to people who didn't know what they were doing and would send me back to the main menu. I would've never gone to T-Mobile if I knew this was going to happen. I feel they should've paid for it no matter how much time has passed. I am EXTREMELY upset and will tell everybody I know not to use T-Mobile. It's very unfortunate that I have to stay with them till I can pay off my cell phone. T-Mobile is AWFUL!!!

Problems since I 1st started with them... Not the phone, or phone service, it's their customer service. Worse than Bank of America. Set me up with wrong plan, 2 months. 3 calls to fix. They are constantly texting you for reviews, but they don't really care. 2 1/2 years later I changed plans, still can't get one of my family phones unlocked... 1st request they did not complete, 2nd request I received an email indicating I have a bill, so they will not unlock & I will have to request again once it's paid. I have not received a bill, never paid late, & they shut off the online access. Honestly, what the heck are you paying for? Will never return to this carrier.

1. There's no email approach on T-Mobile's website to file a complaint/suggestion; 2. There's not enough T-Mobile stores in Dormont/Pittsburgh area; and 3. I don't like the touch screen tablet billing process at the stores. I think it should be the customer's decision.

If there's anyone out there that is having difficulties using their phone after you have purchased a note to Galaxy Note 2 or 3 and your phone is not working properly after a year, please band with me so that we may file a complaint against T Mobile and Samsung. They decreased the productivity in the phone after a year so that we may purchase another one. It is unfair to the consumers that we pay six or seven hundred dollars for a phone and after a year it no longer works properly. I purchased this phone brand new and was able to use it throughout the entire house or anywhere I go. Now I'm having issues with my phone and receiving phone calls text messages etc. They are wanting to troubleshoot the phone so send a signal to the phone. Well if they can send a signal to work to the phone, they can decrease the signal so that it may not work properly. Consumer please respond.

I placed an order (# **) on November 4, 2014 and after waiting over a month for my phone, it has not arrived and T-Mobile has already charged me for the phones. I tried to call t-Mobile to resolve order and ended up on the phone for over 1.5 hours and got transferred over 7 times. The customer service was horrible, if an agent doesn't know what to do they just keep transferring you and I have to keep repeating my problem over and over again until someone can help me.

Had service for 6 months with a flat rate plan, hence the word flat rate, but every month they overcharge me so I have to call in to fix it and they claim it's computer issues. Come on, every month and on a flat rate plan. Then customer service on the 611 dial don't know anything. 99 percent wrong info and very rude. And not to mention their cellular service and data service is very bad and their excuse is that they are upgrading their towers. I can keep going with the more of their bad service overall. Use at you own risk.

I spoke to a nice salesperson on the phone. She sold me an expensive phone and a plan, and charged me $485. I got the phone four days later, and hated it. I contacted TMobile, and experienced their terrible customer service for three hours. I realized I was dealing with a company that would agree to anything, tell you anything, and after they have your money, you get NOTHING BUT GRIEF. I never activated the phone. I never turned the phone on. I returned everything the next day. Yep, I owned it less than a week, and returned it. TMobile will take your money out of your account within minutes of gaining your approval, but it will take months to get your money back. First, they will credit your account within 30 days, as required, but NOT ALL YOUR MONEY! Nope. They also have a "security deposit" tucked away in another account.

Mobile sent email for free WiFi app. Have been charged 10.00 per month for two months. Asked them to remove and have not.

T-Mobile already corrected the error on my service plan this morning. It looks good now. Thanks.

I am upset about a tablet order I placed about a week ago... so miscommunication happened with the order and I called today to get it straightened out after I went in store and found out we had a problem. The representative assured me that she would fix the problem and send me the tablet I ordered which is a Christmas present for one of my kids. When I never receive the email to finish the order I called back concerned. Upon talking to another representative to tell me that I couldn't do anything, that they were all sold out… and there was not a way she could have saved the situation either. So I was lied to and now my child will not receive that tablet... I'm highly upset that that lady talked to me for 30 min acting like she could help me when all along she was lying and she even said she talked to her supervisor. Needless to say I will no longer be associated with T-Mobile - very unprofessional how I was treated...

We had a couple of T-Mobile's "Pay-As-You-Go" Legacy accounts... no contract, no statements. A few days ago, we contracted with AT&T Wireless, and AT&T performed a routine deactivation/cancellation of our T-Mobile service so we could port our existing numbers to AT&T. We called T-Mobile's billing dept. the next day to check on our account credit balances ($100+), and were informed they would forfeit any credits due our cancellation. The only alternative we were offered was to assign the credit to another T-Mobile customer. This is common THIEVERY... It's our funds, not theirs! Apparently, T-Mobile thinks its customers are just captives, and subject to their internal rules. We signed no contract, and expected a full refund of our credit balances, just as we would have from any legitimate business. We've filed complaints with the California Public Utilities Commission and the FCC.

I've been a T-Mobile customer for a couple of years now. Two months ago, I decided to upgrade from my old iPhone 4 to iPhone 6. Since then things were getting progressively worse and worse.. It took HOURS to do all the papers and make all the transfers. The representative at the store ordered a wrong phone and we had to redo most papers. He also put a $10 monthly service on my account that I did not ask for, which I later had to cancel and call in to get my money back. I had $70 left on my prepaid plan which T-Mobile refused to transfer to my monthly plan (should have read the signs and left right then...) So that money was essentially lost.

I went to T-Mobile for an upgrade from iPhone 5 to Galaxy S5 in July. I was told that I qualified for 0 money down. I was so excited that I did not look at the actual contract. I decided to trade in my iPhone 5 which gave me a 200.00 credit. I owed a balance of $160 on the iPhone and decided to use the credit to pay off the iPhone. The following two billing cycles I saw that I was being billed for both phones so I called in. I was told by the rep that it takes 3 billing cycles for the credit to show and what I have paid so far would also go toward bill. It is now November and I was still being billed for both phones. I called again and was told that they have not yet received my iPhone. I was so frustrated that I decided to go back to my contract. Lo and behold, I see a $120.00 down payment on the Galaxy S5!!! The rep at the store located on 96th street and Broadway in the city repeatedly told me it was no money down!!! If I knew there was a down payment of $120.00, don't you think I would have made it in order to pay off the iPhone 5? I don't know where to turn!!!