T-Mobile Reviews

I and my family switched to T-Mobile from Sprint. At first we thought how could anyone not come to T-Mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumia 521 windows phone and 2 refurbished ones. Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and their tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I'm willing to pay for. But they still want the original phone paid for in full even though it's broken and never worked right in the first place.

If anyone mentions using T-Mobile, make sure they run as fast as they can in the opposite direction. Their customer service is a joke. Plan on spending 45-60 minutes of your time to repetitiously explain your interest. I suspect that the "T" stands for TERRIBLE. I also believe their only marketing success is in the non-contract arena as a result of their poor service. I'm sooo glad I'm finished with them!

I switched to T-Mobile over 4 months ago from ATT. I did it because they said they would pay your fee for switching to T-Mobile. The way it would work would be that they give you a credit card for the amount so that you can pay off the other carrier. 4 months... and have not received the card. It is always in the mail and should be in my mail in 2 weeks. That is all they say. Just called and unfortunately for me, that department is closed and these my options according the customer service representative: call back tomorrow, or wait until Saturday because she is off tomorrow and cannot do anything about it. WOW!!!! Think twice about switching.

My son has been returning telephones for services since he was 13 years old. Now, they are saying they got empty boxes for iPhones and I have to pay $1300? I will look into this matter for sure. Customer for 9 years. Time to move on.

Was a T-Mobile customer for about 13 yrs. At that time had great service. Left T-Mobile about Sept of 2013 - went with Verizon. Went back to T-Mobile Jan 2014. Have 2 phones for my business. They agreed to pay Verizon early termination fee of $300.00 per line (phone) equals $600.00. Sent proper paperwork into Verizon 2-3 days after signing back with T-Mobile. Never received the monies owed for the termination with Verizon. Have asked and was told it is in process stage (now 7 months later, no $$).

Plain and simple, T-Mobile is a huge RIPOFF!!!!! If you're contemplating switching to T-Mobile, save yourself some time & money. They will quote you one amount at the time of sign up & one month after your first bill, the amount goes up by $20 with no changes to your plan. I hate everything they represent & wishes that they go bankrupt with all the false information they give their customers. Signed, Frustrated new comer!!!!!

I called T-Mobile to set up a payment arrangement as I have been struggling the past year with financed to a 4 month medical leave of absence. They advised me they can't honor my request as they've changed their policy and can only extend it to be paid in full 10 days. I've been a customer for years and told them how dissatisfied I am and will look into moving to another carrier. I was told "do what you need to do but this payment needs to be pain in full by 8/14/2014 or your services will be terminated"! T-Mobile is horrible!!!

Scum! I paid my phones off at the end of June and switched to another company before the new month started. Well today I get a letter saying I owe $62 for the month of July - August..... WTF! I called and they said that I had to pay or go to collections.... I asked them why when I didn't have service with them. Basically they just kept repeating themselves and switching us to different people who said the same damn thing.... They don't have an answer, they just want the money for their expensive crappy service that I can't use through most of where I live. I will pay the money but I will NEVER RECOMMEND THIS THIEVING COMPANY!!

My phone is always losing network connection. I have no idea why my provider, which is MetroPCS, is riding on T-Mobile's network. They did not do that years ago. Anyway, I am going to switch to Verizon. T-Mobile's network is always conking out or non-existent. I am hoping that Verizon's network will stay UP. I hear that Verizon has the best network performance of all. Boost Mobile is even worse. When you sign up with them, they do not tell you that your 3G service will be diminished to 2G after a few months OR you reach a data ceiling. You find it out when you have nothing but buffering on your phone 13 hours a day!!!!!

I wrote this to T-Mobile Customer Service, after being insulted by the manager and having spent 2 entire hours trying to buy a phone and service from T-Mobile in the Stamford, Connecticut Mall location. On my lunch hour -- which, since I am a contractor, costs me money, I went to the T-mobile shop at the mall, and trying to get off my AT&T plan, asked what kinds of service there were and what new phones I might be able to buy. I selected an LG Android phone that cost $598.00 that could be financed monthly. I was told that my contacts could be transferred from my iPhone to that one. I also had 2 other phones on my account which I wanted to get new service for, moving from AT&T. I was told that for the other two phones I needed to tell AT&T that I was traveling overseas and I needed the unlock code, and this would take 48 hours to do. I signed up for the service, which was $80 a month. I put down $100 as a down payment on the phone. I bought a case for the phone at $34.

I have been a t mobile customer for last 7 years. 5 years ago changed my address and just recently came to know that they haven't changed my address on the phone primary in use address and so have been taxed for my previous address - where my current location have lower tax. Call t mobile to let them know and help me get back the over taxed amount. Last 1 month, no positive response, still trying. This is ever after calling them 1 year back about the same tax question, even the address did not get changed. Customer service could not resolve the problem then and now they say it was my fault. I am taking them to court - waiting for my last attempt. Beware t-mobile customers.

I started with T-Mobile in 10/2011. I didn't feel i was getting the best quality of phones so I ended my contract in Feb of 2013. they are now billing me for $1,700.00 and feel these charges are not accurate. The collection agency contacted me last year and was making monthly payments. they stopped contacting me around June of last year, then all of a sudden I get a letter from them stating all efforts to contact me have been unsuccessful. They had my address and phone number, but i received nothing from them.

Where do I begin... T-Mobile after merging with EE got on their bloody high horses and began throwing their weight around. If you’re looking to get a contract I'd recommend going with Tesco Mobile... An honest opinion... at least you won't be hit with bogus charges, rude customer service people and an overall crappy experience. I was within my comfort zone. I had been with T-Mobile all my life, so I decided to do an upgrade with them when the time came around and got an additional line for my hubby. Everything was going well, until the so called 'capped' calls and texts suddenly became uncapped and I was hit with a £300 bill. WTH over the period of a month.

I own a phone I purchased while a T-Mobile customer. I left them for several reasons; cost, billing issues and mostly their customer service was terrible. And I got a great deal at a new company including a brand new phone for free. I gave my old Galaxy S3 to a friend of mine to use with her Verizon account. It was a complete nightmare.

Every month I receive a bill from T-Mobile, the bill is higher than the last and I never change my plan nor my phone. I called customer service and the lady told me every month the taxes goes up. Now I asking her why is that and she could not come up with a good reason. I also told her one month, my bill was very high. Then the following month it went down. She told me taxes went down for that month so I told her and the next month it went back up. They are raising people bills with no good reason for doing it.

This is the worst company ever. The coverage is **. I had a no-contract price of $50 a month. They conned me into a ** deal that was supposedly better data and only $50 a month. That **, my bills jumped from $50 a month to $120. ** T-Mobile.

I've had T-Mobile add inaccurate information to my credit report, and I have not had an account with T-Mobile in over ten years. I received a discounted payment offer requesting that I settle for $100 from Afni in Bloomington, IL. Today I received an alert from my credit monitoring agency informing me of an account that has gone into collection. However, the company that added negative reporting to my credit report was from ENHANCED RECOVERY for an amount of $60. Is it common for a company to have two separate collection agencies requesting a debt, and for two separate amounts?

Well I upgrade my phone and they closed my old account. I got the bill from the old account for 93.83$. I paid it and got another bill saying I owe 93.83 again. Also I paid it again. Then bill me 244$ for August 15, 2014. When I just finished paying again 93.83$, they denied that I put a down payment for iPad Apple 186$. It's bad business. :(

Add charges that I did not authorize on my bill. Do not stand behind the extended Warranty Program. Send refurbished phones and bill you without your authorization. Will not let me send back the phone they sent me.

This is so cheap - it's how I feel after the experience to keep service with T-Mobile after today. They ask for a debit card to extend service which is not really a thing but did they want my number for? Again used it to pay the bill four months ago. Did they get hacked? And this company end contracts that paid for upgrades right before they honored the agreement. Think what the scam you are in.

For 3 weeks now, I keep getting a "send failed" message when I try to send an email. It works over WiFi, but not sending over cellular. I talked to tech service and they said it was my email provider. I been to the store and they say it's the email provider. I talked to my email provider and they said it was T-Mobile network. They also told me that T-Mobile is aware of the issue, but not fix. My email worked great for 1 1/2 years until 3 weeks ago. The email provider is Rack Space. I'm not under contract and due to lack of customer service to fix the problem, I am going to change providers. I had T-Mobile for 6 years and now they have lost a loyal customer.

Brought a brand new compatible phone to the store to start service. Rep (who I now believe was too new to know how to do things right without supervision), went through trying to get a sim card and account set up and while there, had the manager come over and calmly but annoying ask him why he didn't do something. The process was to get new service, have my old phone number transferred, and have it work. He supposedly completed everything and I left. Something told me to stay in the area and I'm glad I did. The internet worked on the phone, but I couldn't make calls out. It would give me an automated error message, the text messaging didn't get sent out, AND my telephone number was never transferred.

I've purchased an iPad Air all the way back in November thinking it was a great deal because of its financing service and free 200 MB for life as advertised by their CEO! Of course, all great deals ALWAYS have a catch. Mistake # 1: Ordering over the the phone with an incompetent sales rep at a call center where all they care about is the commission. Mistake # 2: Thinking free is actually free.

I left my previous cell phone company, when T-Mobile said they would pay early termination fees. Well, I was having all kinds of problems with my phone... not receiving text message or phone calls. So I called to find out the issues with all phones, and that's when I found out that instead of paying my early termination fees, they credited to my account with them. Leaving me to pay AT&T and Verizon. This was not the agreement when we went into the store. If this offer would have not been given, I would have never accepted it because now I owe Verizon, AT&T and T-Mobile. This is not fair and it is misleading and false advertising. T-Mobile customer service representatives are also rude. Along with false advertising, they received 3 phones from us which they were suppose to pay us for but we didn't receive. If T-Mobile will not stand up to offers, they should not make them. They have put my credit rating in jeopardy and caused me emotional stress.

T-Mobile got us by lying from the beginning. We were told a bunch of lies from the rep at the store have called customer service who are rude and they keep sending text messages saying we owe money. We haven't even had service for 30 days. All bad.

I decided to switch to T-Mobile from Virgin Mobile because of poor reception. I went online to do the switch... Was contacted by a rep online - talked to him for a long time about switching, and after asking him if I could bring my Samsung Galaxy 3 to T-Mobile. He assured me I could but I would need a SI card from T-Mobile. I went ahead with the order, they were to send me the SIM card, but in the meantime they transferred my phone number immediately (before the SIM card arrived), meaning my Virgin account was closed but the T-Mobile account was not opened - so I was without a phone for 4 days.

I waited till my term was up and because I canceled during a billing cycle they charged me for the full month. I tried to fight it. They turned me over to a bill collector. I now owe $400.00.

I purchased a phone and returned it and when I was talking to the Customer Rep I was upset because I was not told I was gonna have to pay for the screen protector that I did not used and the customer rep started screaming and harassing me and my wife in front of more customer and staff member. I never thought T-mobile, the company I've been since 2011 could have a horrible customer services. I was shocked when I was harassed by a representative and almost hit by her. I've never been more disrespected in my life. I would like to make a report about this.

I switched from Verizon to T-Mobile to try and save money. I turned in an iPhone 5s from Verizon and had to purchase a new phone from T-Mobile. I was told I would get reimbursed for my iPhone I turned in. It never happened. After months of arguing with customer service about the phone, they said they couldn't give me any money for the phone. At first they said they couldn't find it. Then they said it was locked. Then they said even if I got Verizon to unlock the phone, they still couldn't reimburse me or send me my phone back. So basically I gave them a new iPhone 5s and had to repurchase one from them and pay for it. Needless to say, I cancelled my T-Mobile and went back to Verizon. They cost more but they are worth it. Better customer service.

Recently I've been noticing additional charges on my T-Mobile bill. The first of which was an additional fee of $14.98 for something my husband supposedly ordered on his phone. First, his phone does NOT have internet access. It is an old phone and he just uses it for making/receiving calls. Therefore, there is no way he "ordered something" on his phone. Then, this month, after having made my payment, it stated online that it was unable to process it, yet sent me a text message stating that payment had been received.

I had been a T-Mobile customer for 6 long years. On Nov. 9th of 2013 I closed my account with T-Mobile. On July 7th of 2014 I received a bill for $782.90. I called T-Mobile and they said that the bill was sold to a collection agency and they could not help me. So I called the collection agency and they said that I have to send in a dispute form. I asked them for this form and they said they don't have this form so I have to make one up. The collection agency Diversified Consultants Inc. does not care about the dispute. All they want is my money so they are not going to help. T-Mobile is not going to help even though it was there mistake so I have learned a hard lesson - NEVER DO BUSINESS WITH T-MOBILE AGAIN!!!

I signed up for T-mobile four months ago and I've had nothing but issues with customers services. 1st of all they put my wrong apartment # since the beginning. The other day I contacted them about signal issues, it wasn't the 1st time so they shipped out my package to the wrong apt. So I contacted them and they were giving me the run around and hanging up on me. When I told them my address, they verified that they had the correct address so I called the executive office to talk to the CEO and they said they couldn't contact him and I told her I wasn't denying anything they were offering me or hanging tell, I talked to her boss or CEO but she hung up on me. When I signed up, I gave them my I.d with the right address and they only the contracts where I needed to sign and the highlighted area of the amount I owe them. This is my identity.

I have been with T-Mobile for a little over two years. Since that time I have gone through 10 smartphones. When I talked to customer service they said 7 smartphones. In any case, each prefab phone has one issue after another. I have insurance and so far I have not had to pay the $5.00 deductible. Yet instill I have to keep replacing phones. When I call I keep hearing about company policy. I have emulate my concern to management who still tells me about company policy; I can't get a new phone even though the refab phones have not my expectations which are making a call, downloading apps, the ability to login to Google.com Play and set up my phone. The replacement phone I have now to replace the replacement phone will not accept my passwords no matter what I do or the suggestions that T-Mobile tech support has me try. I am tired of replacing phoning only to have to replace another. I have asked for a new phone to only hear about company policy again which hasn't solved my problem.

I bought a new phone because I lost mine. The phone I wanted was a T-Mobile phone so I changed providers because the salesmen said it was the same price per month. I like the month to month with no contract which means the day you start is the beginning of the month. Not with T-Mobile, their month is 3 days! They charged me for a whole month and I only got 3 days and started a new month. My $50 a month turned into $105.00!!! Nice way to start with a new company. Needless to say I WILL BE SWITCHING BACK TO STRAIGHT TALK.

What has happened to T-Mobile service? No connectivity here.

We have a T-Mobile plan since August 2013. On May 30th, we decided to change it for a family plan. My daughter Gabriela lives in Tampa, FL and we often go to the US, although we live in another country. ** which is being copied on this email, sold us within this plan an iPhone 5s, FULL PRICE, UNLOCKED (retail store at 5006 G East Fowler Avenue #813-988-2515). Gabriela informed her that this phone would be a gift to her father that lives in Brazil and travels all over Europe and America. Since that day, we are willing to unlock it.

I received a text message from T-Mobile that my prepaid rebate card of $100 for my Samsung Galaxy S5 purchased as offered in writing at the time of purchase would be sent to me in two weeks. This text message was sent 05/23/2014. Then I found out through numerous phone calls and appearing at the store I purchased the phone that the rebate card would be mailed 06/24/2014. It is now 07/12/2014 and I still do not have the rebate card. I called yesterday 07/11 to get a reason for the delay and waited 30 minutes for someone to answer the phone. No one ever did. How much longer do I have to wait for a rebate card that was supposed to have been sent nearly two months ago?

B of A verified purchase of new smartphone on 6/26/14 for about $130. T-Mobile rep repeatedly promised delivery of phone prior to 7/1/14. Several jobs starting on that date required a smartphone. I lost thousands of dollars in income because as of today, 7/10/14, the smartphone was still not delivered. Of course I spent an incredible number of hours complaining to T-Mobile "customer service" workers. All I got in return were insults and abuse. NO one was willing to escalate my call, contact a manager, or even give me a name of a higher up. On my own I located an email for the executive branch. Emails were not returned. No smartphone was delivered. BOYCOTT this FRAUDULENT company with badly trained employees. They do NOT want new customers. They HATE new clients. The WORST co. in the USA.

My mom passed on April 18, 2014. I found out I need to cancel before 30 days so I emailed them. Was asked copy of death cert and bill that was done on May 14th. Then I get a response back dated in July. Funny how they date things and don't realize that it is marked from date I received it and I also got a copy of what was sent. I keep copies of everything and whom I spoke with. Now it's July 10 and I get a bill for cancellation. I can't believe this company. I did file a complaint with BBB and funny how fast they responded. I still did not recall it but I'm going to add to it. Before you go to T-Mobile, check out BBB for any company and you will see I'm not the only one having problems with many companies.

With a family line of 4, the monthly bill should have come around 223 including taxes, but right now I am playing 600 dollar every month. T-Mobile is ripping me off. The company Motto is Fraud and the customer representatives sucks. I called them to discuss my charges and they keep on hanging up my phone and transferring the line. Then I went to the retailer to cancel my contract and the guy at the retail store told me that if I pay 50 dollar, he will cancel my contract. I did that and now when I told this to the customer service representative, they tell me that it's my fault and if I want to cancel my account i have to pay 3000 dollar. If I have something to say to T-Mobile, then that is you guys suck. Your company is ripping off from the consumer. I pray that when you die your soul wanders in neither land. I hope your company goes bankrupt. I hope that you suffer from the same problem like we do.

I currently work on a Military installation in Goose Creek, South Carolina. My experience with T-Mobile was really bad. Internet didn't work, calls would be a hit and miss. My bill was never the same. Something needs to change. I switched to Verizon.

I have dropped calls all the time. Seems like T mobile not able to fix it. They want me to pay for the remaining balance for the phone, since I don't have contract. To me it's very unfair, because it's the company not providing the service. It's like paying for making me upset.

I bought a family plan for 4 people and the bill was expected to be 100$ + taxes. The bill came out to be $138 first because I purchased one cell phone and they charged me monthly coverage or something like that. I disputed/cancelled it but the bill is still 127$ (That's awfully high!). Secondly the phone which I bought LG Optimus l90 at $228 is sold at $159 for T-Mobile at Walmart barely 3-4 days after I purchased in store (I paid in full). So four problems:

I tried call sycamore IL. Every time I try to leave a message it won't let me. This has happen about 5 time. If I want someone to call me I have to text them. I never had this problem when we had U.S . Cellular or any other problem. Since we went to T- mobile, it's being nothing but problem. The last couple of months have been fun. I also would not be able to hear the person on the other end of the phone. I wish T-mobile would have been the company to leave the Chicago area, U.S. would have stayed. We were with them for years and I never had a problem. WE HAVE BEEN WITH T-MOBILE; IT HAS BEEN NOTHING BUT PROBLEMS!!!

T-Mobile has issues with their billing/technical department. They are billing for services not fully received. In other words if I turn my phone service on on the 4th of the month I will be billed on the 23rd of the same month. If payment is not received by then, T Mobile an automated department will start sending out text that your phone will be shut off. How can they shut off service if I Haven't received a full month of services. When I call to inquire they had no answers stating it was automated system that shut off the phone. It seems this company is growing too fast to handle a simple matter in their networks.

When I first sign in with T-Mobile I was told that my family plan (including my husband and I) will be total of $140 per month. We left Verizon because we were trying to cut on our bills and we were paying around $179 a month for two lines. Well, for our surprise the first two bills were $140 and then surprise!! Bill went up to $170 a month. I contacted T-Mobile and was told the charges were correct and there is nothing they can do with it, and they are sorry that the t-mobile representative told us that. Now I am stuck with T-mobile until I pay to total of the I-phone device since I did not have a contract the price is ridiculously high. I am very disappointed since other companies the price is lower with contract for the device and the plans much lower also.

About 7 years ago, I decided to try out t mobile. The local Walmart had the plans. I went there and decided to get my plan. After careful consideration I decided that the "fav 5 family plan" was the way to go. I was told this plan would run me 65.00 per phone per month. I should have known that if it sounds too good to be true, it is. Being foolish I accepted. Walmart drew up the contract in its entirety. Even calling t mobile to verify and activate two phones I had purchased. I felt good about my recent purchase. It wasn't until the first bill that I found that I had been duped.

My husband contacted T-Mobile early 2014 to see if we could get service here. The idiot told him that, "Yes we have great service in your area." We get the phones, and they do not work here, no service at all. He calls them and are told they will cancel the service for him and just return the phones. He sent them back, and received a bill for approx $100.00 for services rendered. He then called to make a payment and they told him he owed $1121.00 for the cost of the phones and cancellation. He explained he returned the phones and they told him not to worry about it. The next day he receives a bill for $1121.00.

I went to apply to T-Mobile when they had an offer to pay $25 a month for any phone. They asked for all my information. The salesman told me I was looking about $100 to pay up in front for taxes and first month and when I was going to payday was trying to charge me $380, and I didn't have the money. So I asked the salesman to cancel everything. Time pass by and I start receiving billings for a service that I never receive. I called 7 times to customer service and I told him the problem. They kept hanging up on me and finally I spoke to a supervisor. He told me that he was going to clear everything since I never receive a phone in order to use a service. Now I have a collection for service I never received.

T-Mobile put my account under contract after I told them I DID NOT WANT a contract. They then charged me $300 termination fee even though I DID NOT purchase a single phone from them!

I had a T Mobile cell phone and decided I would get the T Mobile stick for my computer. I paid $60.00 for the stick and was never able to connect with the internet. I contacted T mobile and they assured me they could get it connected. I talked with customer service, the 1st level tech service, the 2nd level tech service and the dept above customer service, all of these dept's many times. During these episodes they sent me to have my computer checked and to their company store to have the problem checked. It never worked. A customer service person finally told me if I let them send me a new stick and it didn't work I could close the account. It didn't work.

I was sent a message on Sat. advising that I needed to pay my bill or my phone would be shut off. I am on their auto pay so when I checked with T-Mobile about this, I was told to ignore this as I was signed up for auto pay and the bill would be paid this way as it always has been. Got a text message Sunday morning and they have turned off the phones due to non-payment. Again, I called T-Mobile and no one can explain why this has happened but told me to check with the bank as they were probably the problem. Told them I already had and was told by the bank that the money was there but T-Mobile had not sent a request for it. Told to call another number which I did. They knew nothing and told me to wait till Monday to call another number they had given me.

In collections on my Credit Report for $333 from T-Mobile...

I took my son on the June 12th 2014 to Costco to get him what he wanted after achieving honor roll on his report card; it was a phone that he worked hard for all year. So we get to Costco to add a line to my T-Mobile family plan... 2 1/2 hours of waiting and was told by T-Mobile a system glitch is on my account and it will take 2 hours for a supervisor at T-Mobile to fix the issue and until then they told Costco to issue it as a new line and took a $10 deposit from me over the phone. They would have the issue fixed by then and all I will have to do is call them anytime after 2 hours and they would transfer the new phone number to the existing family plan. At this time Costco had closed and we were only people other than employees left in the store. My son had fell asleep on one of the lawn chairs waiting for the exciting prize he had won killing the whole moment for us. So I agreed and we walked out with his phone on a new (temporary) plan.

I deposited $50 into my prepaid account approximately one week ago. Since then I have texted far more than my average, due to the World Cup matches. I was told today - one week or so since my account showed 480 minutes, that I had used up all my minutes and needed to once again add to my account. I would have had to send over 400 texts @ 10 cents/ea - as I made only one or two phone calls during that time. When I "chatted" online with a customer service rep, she said I had also used picture to message. I don't even know what she was talking about, as I've never used that feature or even knew I had it! When I asked her to please give me the number of texts and phone calls I had made since my $50 deposit, she said she was not able to do that. I had to deposit another $50 - I would advise you to stay away from this plan.

Coverage has been great in my city and most places I go. I have only left the cities a few times and each time the coverage was horrible.

In February 2014, my son and his Fiancee were promised by T-Mobile at the South Shore Plaza, Braintree, MA that if they canceled their current AT&T plans by getting T-Mobile phone contract that T-Mobile would reimburse them for ETF. Also at that time, they were promised a military discount. After waiting months, they were asked to resubmit paperwork which they did. Still no response, today (6/16/14) his fiancee went back to the South Shore Plaza location and were told they were DENIED (it's been 4 months and they never got anything in the mail). They were also told that T-Mobile did not honor the military discount. They explained that they no longer want T-Mobile and were told they'd have to pay over $800 to cover their cancellation fee. They were scammed by T-Mobile. I would like to warn other military families that T-Mobile offers military discount but doesn't honor it. They are asking for ConsumerAffairs help with this matter.

I was excited to switch to T-Mobile to save money. It has been a headache from the start. Now we traded in our phones through the mail because we had done all of our transactions over the phone and the department managed to give us a reimbursement for the cheapest phone in the box and 2 iPhones are lost. I am so angry and very upset about switching.

In early May 2014, my husband and I went into the T-Mobile store in Forestville, MD on Donnell Drive to purchase a cell phone for my husband. We spent about 4 hours in this store because they are very inefficient. To try and make a long story short, they swiped my credit card several times as they seemed to be having trouble with their credit card machine. I did not find out until about a week later after checking my bank statement online that I had been double charged.

I am trying to signup as a business customer, I was in touch with a local sales rep named Ryan **. He told me to email copies of my business documents so he could get the deposit waived. So today I emailed 3 times (none got to him) then I sent him EVERYTHING all over again by text. Only for him to tell me it still was not enough, I had to send him a current paid phone bill or utility bill, which I do not have. He stated that he could not help me. Now he is on vacation and I am out of luck. So, I am going to report this as a scam and ID theft. The only person I want to hear from at T-Mobile is someone in your Corporate Office, all others will be ignored.

My contract was set up for 60 months free call allowance for £17.50 a month. If I go over the allowance they were meant to put a cap so that I will get a text massage to warn me for reaching allowance. But they failed to do that. Now two bills came to bill is £120.63. I'M NOT GETTING ANYWHERE with T-MOBILE saying it is my fault.

I paid my bill on June 3 and nothing happened. I called on the due date June 5. I was told I hadn't paid since May. The bank took money out on June 3. The bank said it was sent from T-mobile. T-mobile has to resend something. The bank is holding the money. T-mobile said I'd receive a call that day, I didn't. I called again and again. I was told to call the refill center. I called three times before I got a live person. She was not friendly. She said the payment was denied because of my address. They had questions about it, and I did not call back. No one called me. She said there wasn't a phone number. That didn't make sense. I informed her that I did have a phone from T-mobile. She said I can pay now. I said fine, but I'm not paying for a day that I had no service (June 5). (She never asked for information on my address) She said I had to. I said no it's not my mistake. She said there's nothing she could do. She said customer service will help. They said they could not. They don't see a payment. I was told if I paid today it will start today.

After 10 yrs of paying on time service got worse. I called was told it was my phone and if I stayed with them they would send me 2 phones that would work. After 1 yr it got really bad. They then told me I was in a dead zone and would not charge me to terminate the contract. Now I am told to pay $350 for Iphones that are junk. Or it will go on my credit report. I so sick. What can I do but pay.

I switched my phone provider from ATT to Tmobile because they said they would pay my early termination fees. This was on Feb 28th. I have searched online for the status and have called numerous times with no luck. Here it is June and I ended up having to pay the ATT bill out of my pocket which put me in a bind. I need help in getting my money!

Brand new Samsung S4 has never been able to make calls, sometimes it would go through, but most of the time I couldn't hear anything. I went in store 2 times, called tech support 2 times, did online support 3, all said it was fixed. Still isn't.

I moved to the T-mobile, $2 Daily, UL Talk Text, 2G Web plan on March 23, 2014. I started off with a balance of $100.10. I was told I would be charged 2$/day if I used the phone. I was told that as long as the phone was on wifi, I would not be charged of data usage if any. Since March 23rd to June 1st, I must have used the phone a max of 15 times. But on June 1st, I was told that my balance was $1.10. When I called customer service to ask what the problem was, they said that since I'd not put my phone on airplane mode, it had used the data plan every single day when the phone was switched on. I wasn't made aware of this when I signed up for the plan. I work from home and have good wifi 24/7. I rarely use the phone.

I purchased an Apple 5C phone from T-Mobile Park on April 17, 2014. However, on May 18th it completely stopped working and a message popped up on the screen saying "this IPhone has been lost. Please call me. **" I have the receipt which will be attached. I took the phone to the store and I told them this phone is not working. They took the phone and the worker said "where did you find the phone" and I told them that it was my phone and I did not find it anywhere, but I did not have the receipt with me at that time. The workers looked at the phone and gave it back to me and said they cannot fix it and sent me to the Apple store.

Discussed with online agent, incomplete information provided and later request to unlock phone was rejected as it does not meet requirements. Now wants me to pay for their inefficiencies.

I have had two horrid experiences and have thrown in the towel. First, was a prepaid account that we had to pay for monthly service in advance. When we cancelled, we were billed another month because T-Mobile advised us you pay for the prior month. My son researched when this change was made, since we were made to prepay, which was about half way into our 3-year ordeal, and they did in fact convert their service plan. What they did not do however, was EVER credit me my prepaid and said they could not go back and see that, so we got zapped for another month of service. Not cool.

They got me pay $270 down for Samsung S4 and within less than a month Samsung S5 came out and they told me they would return my $270 if I return S4 and switch to S5 by paying $310 down, which I did. Finally, they told me I'm not getting no refund. Same company, different customer service, totally different rules. Finally I ended up paying $270 down for the phone I already returned and plus $10 for equipment installment plan - that's not fair.

I had T-Mobile several years ago. Had it for years, was a preferred customer, got discounts and lower rates. My daughter and I were on the same plan, paid bills ahead of time. One day my daughter wanted her own cell plan and went to Verizon. I called T-Mobile to take her off my plan. Two (2) months later she was still on my plan and I was being charged. I spent three (3) weeks complaining to various Customer Service Reps about this. They refused to assist me until I pay the current charges and make the account current. Funny thing about all this was that they admitted that all my information and requests was in THEIR Notes. I finally got a supervisor who was able to remove my daughter from my account and remove the excess charges.

I am disgusted as I have a 4g phone and I cannot get service most of the time. Where I live-Spring Hill, where I work- Temple Terrace and at my daughter in Riverview. I am in the Tampa Area. I have called several times and get the same run around that you received. Now they told me it is a low connection that they are trying to correct. I am looking for another carrier. I don't understand why sprint, AT&T and Verizon don't have these issues. They are quick to lure you in. Every time I see the commercial that they have the best 4g, I could get sick.

We have been with TMOBILE since 2011. Our experiences have gone up & down over the last 2 1/2 yrs. Here recently they have gotten worse. In Sept 2013 we added a 3rd line. We were told that it would be $170.00 with taxes, could be a little more because the representative didn't know the exact amount of taxes. Just an estimate but we were reassured it would not be more than $190.00 per month. That included 4gb of data to 2 of the phones & 2 gb of data to the 3rd phone. That was fine. In October we never received a paper bill & paid over $200.00 & each month we were paying over $200.00 per month. We had some family issues going on at the time so I was preoccupied & continued paying them whatever they billed me.

I put in an application, fully expecting zero down as "excellent or good credit" was the criteria for "zero down". Instead I was asked to put $300 down, the amount needed for "rebuilding credit". I ran all 3 credit reports and received high 700s which in anyone's book is "excellent" and tried to get T-Mobile to explain why I was put in "credit D, instead of A". And exactly who qualifies for zero down. No one would answer me. All they would say is the judgement was made by someone else and according to my credit report and history. I told them my credit report was 19 pages long and zero negative reporting.

Overcharged all the time, bait and switch, exorbitant charges.

Got into a contract with them based on data package and could use WiFi for calling, etc. Well, the "technology" didn't work and the phone(s) would not auto-switch between WiFi and network - it would require a restart.

Thank you for sending me a broken refurbished phone that does not work for a hundred dollars. ** you in the ** sucking ** - I actually needed a working phone but T-Mobile butt ** you when your phone breaks. Internet and location didn’t work where phone did. I wish I knew I’d get a used piece of ** hone for paying insurance fees and a deductible. ** you in your shady ** T-Mobile. ** you very ** much. If I knew you were going to send me a used piece of ** I never would have chose T-Mobile. I want a full ** from start to finish you lying thieving **.

I went in on day 7, 15 and 30 signing on to T-Mobile. My neighborhood and workplace are in a low area. I get no phone service and do not always have access to WiFi calling. I told reps me staying with T-Mobile was contingent on getting cellular service. They reprogrammed my phone, gave me a new SIM card, reroutes me over 4 months to various branches of Customer Service. They are unable to give me a signal, yet they will not accept the phone back and say I have to pay remaining $378 balance to walk away.

I got my bill (2 phones) and my partner's phone had gone over the allow text messages (we have 300 allowance a month!). I noticed that several texts were billed up to 5 times for the same message. We rang T-Mobile and they said it was us sending long messages, which we know is untrue. I checked on my phone a message. She sent me a very short message but we were billed for it 3 times. T-Mobile were useless. They gave us all sorts of excuses. Basically they said technical support says, "** to you," end of. I rated T-Mobile for a long time, but what with keep increasing our plan price even though we are on a contract and this joke of a bill, it's bye bye T-Mobile. Anyone else had this problem?

We recently signed up with T-Mobile on March 12, 2014. We went to the store located in West Mifflin Pennsylvania. We left that store confident that we would be quite satisfied with the product. We purchased the iPhone 5s, Samsung Galaxy S5, Samsung Flight II, and two lesser valued phones which we bought outright that night. We even upgraded the data plan for the Galaxy 5 and iPhone 5s to make sure that we would not go over the data usage. We were very excited.

Filed BBB complaint concerning cell phone tower outage approximately late March through early April 2014. Was told by T-Mobile rep that a part went back order for the tower and I would be compensated for dropped calls and service outage. Due to a long ordeal of less than a 6-month period of being a subscriber with internet and phone service problems, I filed a BBB complaint after T-Mobile failed to issue compensation for the 7-10 day period for the cell tower repair.

Since November of 2013 (and possibly before that), I have had several problems with my account that no one can seem to fix. First off, let me say that somehow my EIN number that was supplied to T-Mobile (and double checked by your company for accuracy) was mysteriously changed by persons unknown to me. This has caused numerous challenges in my multiple attempts to fix the other issues.

I was T-mobile customer for 10 years, the last 2.5 years I had a prepaid service and I was happy with it. I did auto-refill from my credit card on monthly bases and that way I didn't have to worry about my service being disconnected or low balance. I never felt like I am using a prepaid account because everything was done online and was set up years ago. On 05/01/14, while on vacation I woke up in the morning and noticed I have no service. I thought, because I was in a very small town in California, maybe there is no network. Two days after that, I arrived in LA and I realized either my phone is broken or something is wrong with my carrier. I called T-mobile and I was told that someone called customer service and requested a number transfer to AT&T and the caller was able to verify my 4-digit pin. I told T-mobile that I didn't call and the password I had was rarely used by me and even I had to think to remember it.

T-Mobile is having a program where they will pay off their competitors' ETF that you can use their service. I had signed up since January of 2014 and was told all you have to do is submit the forms and it will pay off the Sprint contract I had which was roughly about $350. I submitted the forms 3 times and I was never paid a dime for any contract or end of termination reimbursement as well as the fact the service and network is horrible - numerous dead spots around New Jersey where I live. I would urge anyone not use T-Mobile to get as much information up front because I felt they were dishonest and they ripped me off!!

They gave me a number that somebody else have and people calling me and questioning me about the person that has my number too. Different people keep calling me everyday. I told T-mobile about the problem and all they said they can do is change my number.

I started with T-Mobile in 1998 and used them till now for 15 years. Call and data quality started to decline 2 yrs ago. No matter what phone I tried, the service was horrible. I stopped using the phone completely and called to cancel my contract at the end of the term. T-Mobile continued to send me bills after I cancelled. Bottom line, they like to bill after your contract is over.

Each month, I have to study my bills for extra charges. Last month after about an hr in the phone, the rep could not explain the charges and she credited that amount. This month, the rep would not credit the extra fees. I am leaving! I have only been with T-Mobile for 6 months. I hate them.

T-Mobile, Pearl Harbor connections - Over the last three weeks, I am not able to use my SG3 phone. I am not able to call out, incoming calls goes to voicemail, my internet 4g sits idle at E.. Or sits at 4g and does nothing. I spend more time trying to use is that the battery wears down fast enough and then when I am able to use it battery dies. I have called T-Mobile over the phone. Was helped to reset, factory reset, reset all to default setting, works for about an hour then back to same issues. When I drive around Pearl Harbor, it's useless to use handheld, GPS, or even make a call using Bluetooth capabilities. My phone is busy updating all the time that I need to keep hone in a charger all day everywhere.

Where to begin? I recently had a very bad experience with T-MOBILE. On Saturday May 3, while out of town, my HTC one device lost all ability to connect with the T-Mobile network. After about 5 hours with the dreaded 'X' on my notification bar I decided to take it to a T-Mobile store. It was confirmed to me that my device was broken and needed to be replaced. No big deal right?....wrong! So the friendly lady at the store filled out my order, checked my address and I was pleased that the issue would be handled. I was to receive my replacement today via UPS (it's Tuesday by the way). I get home, no phone...so I check my tracking #. I find out that the replacement had been shipped to Augusta, GA...only a mere 116 MILES AWAY FROM MY HOME in the Atlanta suburbs!!! Needless to say, I was furious! I called T-Mobile to figure out just what in the world is going on.

No cell phone service at Carriage Club (Clare Bridge). AT&T has coverage there, but T-Mobile doesn't. This is within the City Limits of Jacksonville, Florida. This is a Senior Living Facility where my mother lives. This has been reported several times to T-Mobile but nothing changes. I'll be switching to AT&T as soon as I can get out of my contract without paying exorbitant early termination fees to T-Mobile. There are hundreds of residents at the facility that can't be reached by cell at the facility.

I called T-Mobile and had my 3 phones shut off and had early cancellation fees added to my bill. I was making payments to my account and they turned it over to a collection agency and didn't notify of this, and I continued to make payments until account was paid in full through T-Mobile. I had my money going out of my bank account on a schedule electronic payment base. This collection company says they are representing T-Mobile to collect a debt of a past due amount, which was the money I paid T-Mobile. I have been going around with this collection agency about the money and sent them banking statements going out to T-Mobile for over a year. They said that they reviewed the statements and said that I still owe the money. How can I get this resolved without paying an arm and a leg.

Be aware of T-Mobile Reps and supervisors. Promise after promise. April 4, 2014, I called into T-Mobile to inquire a Samsung Galaxy 5S. I have 1 line prepaid and 2 family lines under my wife name with T-Mobile contract (contract expire on Oct. 2014). T-Mobile representative convinced me to open a new account with 3 family lines and assure that my wife will not get any early termination fee. He also promised that the SIMs will arrive by April 8. On April 8, I called into T-Mobile and inquired the status of my SIMS. Nothing was shipped and I have later received on April 11.

I was happy with TMobile. No real issues, good pricing and friendly customer service. 3 Years ago we moved 11 miles north. Coverage dropped to 2g - no service, not registered on mobile network. On an average 10 minute phone call, it would drop 4 to 15 times! No exaggeration. Called them, said they are in process of upgrading, please hang in. I did, calling every 3 months to try some new booster or ideas. After 3 years of promising, and thousands of dropped calls, I had to call it quits.

I bought a mobile hotspot on Jan 2 and was assured that I could return it within 14 days and just pay the restocking fee if it didn't work. The device didn't work at my home or work. In fact, it didn't work in other T-Mobile stores. I took it back to the store within 4 days. They tried some things to make it work better. I tried again, so I returned the hotspot in another 5 days. Jan 11 was the final return date. I Paid the restocking fee and Cancelled the account. I started receiving bills from the company for the monthly charges. I called the company several times and was flat out lied to. The customer rep said that there was a lot of phone calls that had to be paid for.

TMobile is refusing to refund my Early Termination Fee in accordance to their promotion. Due to misfiling on TMobile's behalf, there are technical difficulties preventing this refund to be processed. Although I have all the hard copies to prove that the initial trade in transaction was completed and the store has verified all this information is correct, TMobile refuses to take any manual action in order to issue a reimbursement that I am very well entitled to despite knowing that their technical difficulties will never get resolved. The issue is a result of the store not filing my information properly and due to this error, TMobile is unable to locate the correct trade in information needed to process my reimbursement.

The Pro's, 1) Price Point 2) Unlimited Data 3) Customer Service (phone) 4) Minor Problem Resolution 5) Product Selection 6) Plans 7) Cleanliness In The Store

A letter mailed to my home from T-Mobile stated: "Switching to T-Mobile is easy and affordable. We'll buy you out of your current wireless contract-up to $650 per line for your old phones and carrier's early termination fees for up to five lines. No trouble." T-Mobile refused to buy out my early termination fee after I switched to their carrier by saying I did not trade in my old phone within 7 days of starting their service. They NEVER SAID I HAD 7 DAYS! I bought TWO iPhones from T-Mobile when I switched over. Reps said I would have to pay my own early termination fees before they would activate my phones! They were rude and kept switching me from person to person and supervisor Tyler hung up on me. I had to cancel and go to another provider, especially as the service was very poor with lots of static. The bottom line is T-Mobile failed to disclose any time frame for trade-in, locked phones, buyer's remorse, and would not buy out early termination fees as promised. Plenty Trouble!

Around last week of August 2013, I stopped my prepaid phone service with T-Mobile because their bad policy monthly service. I never reached the 30 days service of monthly prepaid phone service and was always paying more for the service, always additional payments to cover my monthly service. Due to their bad Customer Service, they never gave important information to avoid future problems with the Service. Suddenly, around February 2014, I totally lost my ID on their website, no more access to my account. Then, I called to customer service and they told me to reactivate my phone service to get back my old phone number, he wanted to check my sim card... and suddenly communication was cut off. (That was my first call.)

I recently have been getting several phone calls regarding a balance owed from my T-Mobile account that occurred back in 2010. When I spoke to the debt collector over the phone I was thinking that this had to be some sort of mistake. I had not been notified of any past due balance, I have not moved, my phone number has not changed in ten years, and there has not been a disruption in my service. So to all of a sudden be sent to collections was a shock to me since you would figure that my phone service would have been disconnected. And to have a charge from over 4 years ago all of a sudden show up is also unnerving!

I first ordered the Note 3 as a Christmas gift for my boyfriend who had a Boost Mobile phone & had the same number for yrs. After viewing T-Mobile promotion that the phone would be offered at 0 down with a credit check or 50 without if purchased by December 2nd, I decided to get it for him. Even though I had the virtual ad and expiration date, the T-Mobile Store I went into would honor it, and the online site wasn't working. However T-Mobile over the phone customer service said they could. They completed my order over the phone and was supposed to save my information being that so much time had elapsed from my store visit to my over-the-phone order that I now was at work and needed them to save my info till I called back with my credit card info in a few hours. However when I called back same day around 5 pm, they had canceled my order resulting in me doing the whole process again while I was at work. After all was completed which took about 45 minutes, I was told that the phone was now on back order and would take longer to get than told.

My phone will tell me that a message has been sent. Then I will find out the person I sent it to never got it. I also will not receive texts that People have sent to me. The same goes for calls - with receiving calls and making them. I and my friends will never know that the call was made. I know this is not because of my phone also because this has happened with all three phones that I have had with T-Mobile. The majority of people at my school that have T-Mobile share this same problem. T-Mobile sucks and it will ruin your social life and their representatives will lie to you and say it is your phone's fault that you get miss texts/calls when myself and all the other people I know that have T-Mobile know it is just the poor service. Also they will scam you on as many small fees as possible such as a warranty exchange. Even when you buy a phone that has issues with it, they will charge you to get a working model of the phone. Jump is a scam. You will save more money by buying a phone and then selling it to get your money back and buying a new phone with that money instead of turning in your phone to wipe off the balance so they can resell the phone to squeeze more money out of your poor choices to be with them.

On 11/25/2013, I decided to try out T-Mobile. I bought a T-Mobile SIM card for $10 for my iPhone 4s in Manchester, CT and found out that the reception at my RV site was non-existent. I was told that if I cancelled it within 30 days - I would just be billed for that period. There was no annual contract to sign, as that was T-Mobile's advertised advantage over the other 3 mobile phone companies. I checked the reception over the next 2 weeks in other areas and also found out that my foreign country of interest had been dropped from the list of 100 foreign countries with unlimited calling from the US. So, on 12/20/2013 (25 days after opening the account) I called T-Mobile and asked to close the account. I was told no problem, and that my balance was $70.44. Although that seemed high, I did NOT quibble and paid that full amount with my credit card.

I was thinking of getting 2 phone lines so I could keep in touch with my teenage son. A lady waved us in while we hit the mall before Christmas time. He ran his credit. We got the phones. T-Mobile has denied me access to my account due to him being the account holder. The lady who sold the phones to me promised that T-Mobile would not put him on the account. They made him entirely in charge of the account and never sent one bill to my address. (We do not live together and are not a couple). Phone calls to the company end in getting nowhere. Possible that their customer base is too large for them to handle. We had service added that we never asked for called the Jump program which was more money taken out of our pockets.

So I go to T-Mobile and switch from AT&T yesterday and had to go back and pick up a phone for my son - the same model I have - its voice quality is poor and for doing business it isn't good enough and I wanted to get a different phone for myself and the rep today said, "Oh its good enough he listens to phones all the time." I explained about being an audio engineer and he said it's okay. I asked to talk to his district manager who was there yesterday and he refused to put him on the line but talked to him like I wasn't there.

I've been with T-Mobile since VoiceStream (1998) and always had some customer service problems but lately in past two months, not just customer service also receiving paid service to my phone. I have no signal at my work and I have to use WIFI in order to be connected to outside world. So I went to T-Mobile store last year and salesman told me I need to get 4G LTE white Samsung Galaxy 3 to have best coverage so I did and guess what. That was a lie. Anyway in past two months, T-Mobile is switching some stuff around and now I have even worst connection away from work plus my voice mail always send new voice mail to SAVED VM and not marked as new VM and there is no little logo for new VM received.

I have been a T-Mobile customer for about 8 years. I have had a family account with 3 individuals listed on the account. I very seldom use the phone so I wanted to take my name off of the family plan and instead buy 1000 minutes for 1 year for $100. This would save me about $1750 per year. I am on a fixed income with a limited budget and this will help. I called the toll free number and after working my way through a series of electronic options that, for the most part, did not allow me to get to the right department finally got to speak to a live person.

Back in October 2013 we decided to leave AT&T after 20 years and called T-Mobile to see what they offered and what was their plans for a son being deployed overseas. They ran credit check no problem, no deposits required. Ok we said we will not be porting over until the end of November 2013. I was told by CS to let them know when I called back that there was credit check on file in which I did. We brought our paid for phones and numbers with us so I assume all is good. Ok well my son gets ready to deploy and I call to let T-Mobile know this. Well told my son needs a chip in order to use it overseas. OK.

I decided to go to Verizon after being with T-Mobile for about 17 years and because I ported out my phone they are trying to say I have to pay for a full month instead of a few days. I didn't want to leave but I got a cheaper plan from another company. T-MOBILE would not deal so it wasn't worth staying with them anymore. Now I'm glad I left. They are money hungry to make me pay a full month when I used 3-5 days of service. Then they even tried to send me to collections before even sending out the monthly bill.

Purchased a T-Mobile prepaid data plan. After putting in SIM card, I could not get a signal. Called the company as was told there is no signal in my area. Tried to get refund. They told me no, went through my credit card company and they got money back. Then when I tried to put money on my AT&T card, I was told that my credit card had a block on it from T-Mobile using vista and I owe 40 dollars. I had to pay back the 40 dollars plus 5 dollars for the bank charges so I can use my credit card on AT&T so I had to pay 45 dollars for no service on T-Mobile.

I just received a $500 debt for T-Mobile month to month pay as you go service. Supposedly, even though there is no contract, there is a minimum time you are supposed to keep the service, but apparently T-Mobile likes to keep that a secret. What a bunch of bank handed big business. They should be ashamed of themselves. I will never give them a penny ever again!

My mother purchased an apple i-phone with T-Mobiles plan to pay 2,000 a month for the phone. After a while, she got dissatisfied with T-Mobile service she just paid for the full price of the phone and moved to another carrier. T-mobile blocked the phone which is fully paid and so is the bill. After we called and complained, they said that it is their policy and that after 14 days they will unblock it...

T Mobile was a company I was with for decades. I started with a bag phone. In case you're unfamiliar, the phone was in a gym bag type arrangement and connected through a cigarette lighter in a vehicle. Although the batteries charged huge heavy batteries, I only used it while in my vehicle. The customer service experience was horrific. The calls were sent overseas to persons who nearly understood or spoke English. The problems I experienced were resolved then reappeared months later. I never resolved my issues and I'm saddened to give up on a service I had forever. I always liked T Mobile then something happened during the attempted merger with AT&T. I don't know what it was but it went from a first class organization to fly by night.

On 03/15/2014 I called tmobile to make sure that they had coverage at my address. They said I had 3G. We went to the store and got 3 phones. When we got home the phones had no service. On 3/16/14 I called corp and spoke to Rachel and Yari both told me that due to no service at my house, I could go back to the store and get my phones back and the money would be refunded to me with no restocking fee due to no service and it hadn't been 24 hours. When I got to the store the Manager Trevor refused to return my phones and told me I owed the restock fee of $150.00. I explained to him what Yari and Rachel told me and he told me that they lied and I owe the money. I explain to him that the federal law is 72 hours to change your mind. He told me he didn't care, he wasn't giving me my phones. I turned them into Tmobile. I left the store and called corp back and spoke to Nicole. Nicole told me that I should get my phones back and that she hasn't heard of that. She would call the store and call me back. She called me back and the store said no they refused to give me my phones back.

T-Mobile was my carrier for about 5 years. Since I began using them, they had embedded a charge for "Premium Handset Fee". After a few months with them, I stopped receiving a bill (online or by mail) which I let them know on at least 3 occasions. I called several times to ask why I was not being sent a bill, why I kept paying monthly but still receiving late payment texts each cycle, and how I could lower my monthly rates. During none of those calls, was I made aware of this fee or where my bill was actually going each month. While changing some features of my plan online, I was made aware of the above charge. I called to find out what was wrong.

We had two accounts combined into one TMobile family plan and an inept girl lost all my contact information. After this was discovered, the staff was unable to retrieve the information. Why are less than knowledgeable people working behind these counters. They wouldn't even give me a $25 credit for my troubles. Shame on TMobile and the staff at this location!

Bought my cell thru internet T-Mobile. The phone (NOKIA) worked fine for two days and then would not send text, receive calls, etc. I was a new customer w/ prepaid plan but ended up spending three of the five days trying to get the phone to function. Customer service is outsourced. They give you the run around. Lie to you, say they will call back - don't and don't speak English well. They all talk to you as if they are scripted. They NEVER solved the problem!!! Then the camera portion quit functioning so I packed it off to them. I will not pay a restocking fee as this is not mentioned when you buy phone. Also I had to go through credit card co. to get refund on prepaid as they REFUSED to credit me after only five days, a new customer with basically NO SERVICE. Stay away from T-Mobile. They don't care about your time or want your business. Can’t imagine a discount carrier could be any worse!!!!

We cancelled phones and switched to another carrier. We are still getting billed. We paid up front for the month we used and are still getting billed for that month and another month even after we ported numbers to another carrier.

I have been with T-Mobile since 2005 and have had several contracts. In 2012 I took out a 'FULL MONTY' plan for my teenage daughter, over the phone which the sales rep explained meant inclusive minutes/texts and data. This I felt gave me peace of mind as I explained the pitfalls of picture texts/08 numbers, etc. However, it has come to light that 'THE FULL MONTY' does not in fact live up to its name when my daughter’s bill for one month was £650 over the contract. (Just as a guide, Virgin will alert you if you go £100 over your contract and Vodafone alert you when you are reaching any limit on your plan). This was because of phone calls to her friends mobile which we both thought were inclusive!!

One of the reasons I just left Verizon Wireless was because of a number of problems. The chief of the problems what Verizon for one reason or another, deposited my payment in a different account. And for another reason for some screwy reason, they couldn't mail me a bill out in a timely fashion. Now then with my first payment with Tmobile the payment which I know was mailed hasn't showed up yet.

This is my third Galaxy cell phone, actually fifth including my child's two, ongoing issues that never are resolved. I have been in a contract for over 5 years basically due to constant changing of cell phones due to existing problems with T-Mobile cell phones. It's a repeated chain of the same problems, over and over again. This recent issue, purchased a Galaxy 4 on January 18, I believe, because of dropped calls, unavailable towers when traveling long distance, cell phone freezing, the charging port is damaged. New phone, same issues, when talking to customer service (Shannon) continued to over talk me as a customer to where she would not listen and was not helpful at all, not to mention that I asked for the Loyalty Dept. to begin with.

DO NOT DO BUSINESS WITH T-MOBILE!!!!!!!!!! Straight up SHADY!!! So I going to the T Mobile store today because they have a special that you can trade in a blackberry for $200 a new mobile device. So this morning I bring in a blackberry and trade it in on a note 3. The girl I talked to Saturday night, said that every new line you can trade in a blackberry for $200 towards your phone. So after hooking up one phone and paying for it, I go in tonight to get another one for my wife because she liked it so much. So I go in tonight to trade in a second blackberry for her phone and the guy says that the $200 for the second blackberry can only be applied to the first phone, he needs more cash! I tell him that the girl I talked to on Saturday said I could do that. He gets the manager. The manager re verify what the other guy said that he needs more money and the second blackberry will be applied to the first phone not the second.

Firstly, I purchased my phones, two iPhone 5s, outright from the Apple store. I spoke with T-Mobile person at a T-Mobile store, who said that a family plan, for three phones, will be $90/month inclusive of all fees, and that I can receive a discount because of my affiliations with the state. When service was established, I was told I would have to wait one month after my first bill before the discount will kick in and I had to provide a $90 deposit because it is month-to-month. The first bill was more than $90. One month later, I was also told I could not get the discount unless I provided my social security number on a month-to-month contract and my bill was actually $120.00. I decided to cancel service.

I called T-mobile to change my credit card number for automatic payment because my bank issues a new credit card because of the Target incident. I spoke to one gentlemen and he said the system was down and he couldn't do anything. I called and spoke to someone else. After 10 minutes giving information to identify myself again and my credit card info, I again was told the system was down and to do it online. I went online and tried for 5 days. I could get to my account but when I selected changes to account information I was bumped out and had to sign in again and start all over. I never was able to renew my minutes or give T-mobile the new credit card information. Five days seems like an awful long time for a system to be down???

As someone who only recently decided to go mobile - the ONLY lesson (if you will) that could be learned is you will pry my landline from my cold dead hands - T-Mobile cell phone service is completely unreliable. I can not remember the last time I picked up my landline and had no service or missing calls on a daily basis. T-Mobile service is a joke. I could NEVER be able to depend on this joke called service in an emergency.

I had to port my number from my employer and was told by the T-Mobile representative that the contract would be month to month, with no termination fee if I didn't like the service. Well, the service was unpredictable (two days in DC where my texting didn't work at all). So I switched to Verizon and now am being harassed for a termination fee. I followed the process to contest the fee, and they sent me a letter stating that they told me there would be a termination fee. They never told me this; in fact, they told me the opposite. I asked the rep more than once about any termination fee, and was told over and over that my plan did not have a termination fee. I will probably have to pay the fee so that it does not affect my credit, but I am really angry with T-Mobile.

After several years as a loyal T-Mobile customer, long after fulfilling my most recent 2 year contract, I shopped around and decided it was time to upgrade my phone and switch to a new service provider. After a great deal of research, I decided to go with another carrier (which I am very pleased with). The carrier contacted T-Mobile on my behalf and cancelled my service with that company. I then received another bill from T-Mobile for an additional month of service. I called customer service to inquire about the additional billing. I was told that my contractual terms of service required me to give T-Mobile 30 days’ notice when cancelling my cell service, and I was being billed for the additional 30 days.

My husband changed our mobile provider (from T-Mobile to AT&T) because AT&T offered a better plan that includes his business landlines. We were moving four cell phone lines from T-Mobile to AT&T. We had been a T-Mobile customer for more than 10 years. On January 28 we received the SIM cards from AT&T, but after installing them on the phones we found out they were all blocked. My husband contacted T-Mobile (customer service 611) to find out what we need to do in order to get them unlocked and he was asked to pay the balance of the four phones immediately. He paid approximately $1,300 with a credit card. According to the T-Mobile rep, the following day we were going to get via email the codes to unlock the phones.

Visited this store yesterday, had a friendly sales person visit with us about moving our 3 lines of service from Sprint to T-Mobile. Told us that T-Mobile would pay the early termination fee for each line that we switched over as long as we turned in a mobile device for each line. We purchased one new iphone, and he showed us how to unlock a current iphone and switched it T-Mobile for us. We said we wanted to purchase a tablet for the third line in a few months, so he gave us a SIM card for that and told us we could come back when we were ready to purchase. Signed all of the paperwork, paid for the phone and plan and we were on our way. Great service, he was able to answer all of our questions, even referring to three other team members when he wasn't sure of the answer.

I went to a T-Mobile location in Downey, CA at the Stonewood Center because I wanted to get a cell phone since they advertised that there was no credit check to get a line with them with no contract and that they will even help you pay your cancellation fees. Well they did run my credit and wanted me to pay $547 for two lines in order for me to get service with them. I am trying to rebuild my credit that's the reason I haven't gone to another cell company so my credit doesn't suffer. Because of this, my credit report now says that I have another hard inquiry on it and it's T-Mobile.

I went from T-Mobile to Sprint. I waited until my contract expired, paid off my final bill including the fee for the two phone. I tried to do it the right way. I look on my credit report and there it is. I then contact the collection agency that has my case. He tells me I owe the 317 dollars and they don't add any more than T-Mobile tells them, but the credit report said I owed 254 dollars. I then said for what. He said I renewed my contract. I said no, I did not. He said when I received the new phone I renewed my contract. I said I paid for insurance and my phone was broken so they fixed it. I had two phones on that line. I thought if you renewed a contract it would have been for all your lines. Bottom line I called T-Mobile before I did the switch to make sure I would have no issues and if I did owe money the fee they are charging me is more than the monthly bill I paid. How can that be right?

My husband and I switched to T-Mobile when we moved to CA with the military. We gave them our address and were told that we would have "excellent" service on the base. What a load of garbage... We had no service at all unless we were connected to WIFI... couldn't make a call in the house at all! After 10 months of aggravation we finally got a manager at the store we had purchased the phones and plan at to agree to close our account and waive the ETFs for all three lines. Fast forward almost a year and a half later... we now have a $1350 bill in collections, because not only did they NOT waive the fees as promised, but they only shut down two of the three lines leaving the 3rd one to rack up crazy charges for months before we were even sent a "final" bill. I have spent 6+ months making endless calls, writing emails, letters, being shuffled back and forth between the collection agency and T-Mobile and getting nothing resolved. So it looks like I will be paying a massive bill, not to mention dealing with a now messed up credit report thanks to the blatant dishonesty of this company and their associates. Never ever get service with these people, worst customer service ever!

Order a phone, got the phone but it would cut off and drop calls after a day and half so I call T-mobile. They asked me to send it back and I done that. After they got the phone back then they tell me they can't just send me a replacement, that I had to buy a new phone then they would refund me for the first phone. I told them that was not an option, what else was there. They said buy the second phone or cancel service so I cancel and they said I would get my refund in 10 business day. Didn't happen. Call them back and got all kind of excuses. This department had to do this and that department had to do that. This all started Dec and still no refund. The worst experience I ever had.. Still getting emails but no refunds and even got a bill. What a joke.

On 12-19-13 I purchased a plan and phone that was scheduled to be delivered on 12-20-13. I missed the initial delivery. I called the UPS center and was told the device would be available for pick up 12-20-13 between 9:30 and 10 p.m. On Sat afternoon 12-21-13 I went to pick up the phone and after two hours, was told by the supervisor the phone wasn't at the facility. I asked was the phone stolen he stated "it's a possibility". I called TMOBILE to inform them I spoke to a rep named Jolly who informed me the policy was a 3 day investigation. I was to wait until it was resolved for a replacement.

I leave Sprint (You'll be seeing another complaint for them shortly) because I couldn't receive service for 50 hours per week (while at work). 01/15/14 3:00pm I go to the T-Mobile store and I open an account, this cost me approx $1150 for three phones and new service. First, I was charged to change the number when the sales person never asked which area code we preferred; I am then told it will take 2 hours for my number to port in. At no time did she tell me that if I don't wait until the 19th I will be charged an additional $34.00 in prorated fees and taxes. I get a bill THREE DAYS LATER for $216.12 after I was told that it would be $130 before taxes if I didn't add additional services after leaving the store. I was prorated for three days, and I was charged $34 for the number changing, which the sales person didn't tell me. I spoke with T-Mobile, they removed the $34, they removed one day for one line from the proration which was approx an additional $4., they refused to remove the full three day proration although I was not aware I would be charged. Then I add a discount to my plan and I am told it will take 60 days to kick in. Lastly, the bill is due every three weeks not every 30 days but you prepay for the month. So, you pay for 30 and get 21. Please Help.

Tried repeatedly to lower my bill with T Mobile, was with them for over 7 yrs. After the final try, I shopped around and found Verizon could do better by $200+ per yr. I gave T Mobile the deal and simply asked them to meet it, or get closer. They could not but told me I was out of my contractual period & overdue for an upgrade on both cell phones. I told them I was leaving. Verizon ported my numbers on 1/16/14 but on 1/18 when I called for a final bill amount, I was told I will pay a $100 termination fee plus a full month's bill $124 for not giving 30 days notice. I asked for a supervisor. To my utter shock the supervisor upped the termination fee to $110. 45 & my final bill would jump to $144.56, they took away my JPMorgan Chase discount for the "penalty" month. She also refused to transfer me to her supervisor & said "No one at TMobile will give you a different story."

I was the stupid one at first. I paid three times what my Galaxy was worth... As I later found out when a friend showed me the one they had. Right from the start the phone would not hook to the network. Kept coming up "not in network" and the sales people kept saying that nothing like that had ever happened before. I looked it up and many many people had had that problem. I CORRECTED IT AS BEST I COULD WITH NO HELP FROM T-MOBILE... JUST MORE BS. THE PHONE ONLY WORKS ON WIFI in my house. I get nothing ..no signal until I'm 5 miles from home. I usually have to hook up to someone's WiFi. Awful coverage... awful. As unreliable as their customer service. Their billing cycles change with the weather. Every time I try to pay ahead on the phone... equipment... it does not go thru... It's always a mess and messes up the bill and I have to start calling again. Most of their reps have been very very rude... and no help at all. I would not recommend them to ANYONE.

I have been with T-Mobile since 1992, and for the past year I have nothing but billing problems and poor customer services. But the straw was today when they would not give me a micro sim card for my unlocked htc vivid. I just bought the phone but haven't decided if i should keep it, and needed a micro sim card. The kiosk told me they will charged me $19.95 for it, I called..because I didn't buy the phone with them, I will have to pay for it. And that!! Is the straw that broke the camel back, going to AT&T tomorrow or prepaid. For a onetime fee of $20, they rather lose a customer that pay $70 a month....wow T-Mobile that's good math. Oh yes, reception had gotten worse since October 2013.

I signed up with T-Mobile with an iPhone 5 from Apple in 2013. Two months later my iPhone handset was stolen, I reported it to the police and contacted T-Mobile immediately. I was paying $12 or so a month for insurance on the $750 iPhone handset. When I called T-Mobile to report it stolen, they told me if I paid $175 deductible, they would replace my iPhone. I did not have the money at the time and called back 3 weeks later to pay the deductible, after being without a smart phone or service, and they refused to honor the insurance or replace my iPhone, AND had re-sold my phone number! They said they could give a new phone number, but I had already established service with another carrier. I was in discussions with T-Mobile about the accuracy of my bill at the time and they reported me to the credit bureaus for not paying! T-Mobile charged me for handset insurance and refused to pay when the phone was stolen. T-Mobile gave my phone number away. T-Mobile told the credit bureaus that I was turned over to collections. I complained to the government and still do not have a resolution. Beware! T-Mobile Sucks!

I am sorry to say I was with T-Mobile for over 12 years! I always had questions about my bill because they would change the names of their services and several times I found I was paying multiple times for the same service (like their "internet plan" and their "hot spot at home" and their "T-Mobile hot spot"). Every time I asked a CSR to review, they would end up subscribing me to some different plan that they said would be better based on my usage, but by the time I left T-Mobile my bill was over $300/month and I felt duped!

I have always owned my own phone handsets as I have traveled for many years and have use T-Mobile PAYG. I have been based back in the UK for the past three years and I was convinced by EE sales rep that it would be best if I had my phone on the contract with T-Mobile. I explained I use PAYG as I have different SIMs and when I reach my country I just have to change my SIM card. I decided to give it a try and was going to New York and contact the support service to confirm the requirement and to clarify there would be no problem. I arrived in NY and there was no reception, the person connecting me was having difficulty, I could not contact my bank, my email would not allow me to access my email as it was from a different location and they could not confirm it was genuine. I was unable to confirm my connecting flight. I sought help from a T-Mobile US and was told that my phone was locked. On return, I contacted customer service by phone and the staff was uncooperative. I wrote a letter terminating my contract - no response. As I had not had a reply, I rang and spoke to another customer service who was understanding. Now T-Mobile want to take action saying I owed them money and in addition my phone is locked. What action can I take against them?

We have a winter home in Bonita Springs FL. Our T-Mobile phones always worked until this season. Now we have no network coverage. We have been told it is a problem with the towers. Then we were told it would take 72 hours, then we were told, 72 BUSINESS hours. Now we are told that an eagle's nest is preventing them from fixing towers. If we drive 1/2 mile away, we get coverage. Very frustrating. Their customer service reps try to be helpful, but most speak on "auto pilot" the script they are taught when hired. Our contract is up in April. I am concerned and believe we need to switch companies at that time. Perhaps a class action suit for lack of performance on their end of contractual agreement?

I am a disabled individual residing in Schaumburg, Illinois, a suburb of Chicago. There 8 million people in the metropolitan area of Chicago. The cell phone rarely works anywhere except on major expressways and on WiFi! I am trained by Motorola in cellular communication. I am a former Verizon wireless senior technical consultant. I have no idea why this phone service rarely works. I have never experienced phone service like this, and I can't even for the life of me imagine why it is this poor. The only reason I have not changed is because I can't afford a new phone! Emails take almost 2 hours to send! The only service near me is 2g. Not the 4g or LTE that is advertised except at the nearby Woodfield Mall where there is LTE.

T-Mobile charged me $723 in my last bill by mistake. After a call they apologized and returned $548 to my account saying that a $175 fee was supposed to be paid. I checked my bank account and I realize that the $175 was actually paid a month ago. I call again and very quick they recognize this second mistake. I advise all T-Mobile customers to double check their bills. T-Mobile systems and personnel don’t seem reliable anymore. I’m glad that I check often my bank account and I keep all my accounting up to date.

I had Tmobile service 3 months and from the word go one problem after another. All 3months I had to call about my bill. I have 2 phones supposedly unlimited everything (talk, text, web). First thing not unlimited web. You hit 2.5 service drops down to 1g. My bill suppose to be $140.00 monthly. They send bill stating $300.00 I owe. Talk to multiple people every department and got hung up on once.

I was actually an employee with this company, no longer there and so happy to not be there anymore. That company is all about money, they don't care about their employees but try to act like they care about the customers. Now customers can make payment arrangements but us employees cannot. They cut my phone off because I was rude to customer service because I as the employee call in and had to call in 30 times to finally get a payment arrangement and I had to call from my boyfriend's account because they kept routing me to this same rude rep, thinking my issue was resolved, the rep was actually a sup promised me. He put a hold on my account and service wouldn't be interrupted.

At the beginning of my contract with T-Mobile, I was given a fixed price that excluded the taxes and added costs that came later in my first bill ($93). Fine. I paid my bill promptly and awaited the day that my contract ended. At the end of my contract they have switched the billing cycle - first telling me that I was paying the month ahead, then that I was paying the last month - anyway charging me for an extra month and the weeks of my use under contract. They kept switching the billing cycle - that I was paying for the last month or the month ahead. Then, after speaking to reps twice and clearing my dispute, they continued to send me the bill for the full month - that, according to them, was going to go into collection for negligence. This, after paying my bill promptly for two years. Needless to say, the reps declined to help me or give me the response that I received initially - telling me that I had to pay for only partial service before the contract expired. I now seek help in this dispute and it is added grief after having to deal with them for two years, paying a hefty monthly fee.

I have been a customer of T-Mobile for almost 10 years, and my mother for 8. Three years ago we merged our accounts and got a family plan. They had no trouble putting my number into her plan, and we only had to pay $10 extra for unlimited text. Neither of us use web on the phone so have never worried about it. Recently my mother decided that we should get a 3rd line to add my father on as well. She checked online and it said both her phone and mine were eligible for an upgrade and that there would be no extra charge for a third line (that we could have up to 4 on the current plan).

I am currently w/ Verizon but contract almost done and I was looking for less expensive cell phone service. I found Tmobile. I ordered a phone which was listed as refurbished but explained that they are thoroughly check by Tmobile people and are like new. Well it took a week to get my phone in and when it did get here there was no activation card in the box so I had to call Tmobile to get it working. The rep would ask me for order #s etc and read them back to me and she was wrong so I corrected her on her input and she would say "that's what I said."

I use T Mobile's services for 2 cell phones. I use the pay as you go service - I pay for a certain amount of minutes and then refill my accounts as needed. I have done this for at least 11 years. I have had problems with dropped calls from time to time due to changes in my residences. T Mobile has worked well for me, and although at times I have had problems with customer service in the past, this has improved over time. I like T Mobile!

I have been without a phone since December 15, 2013. It is now December 22, 2013. I have been going back and forth with getting my phone replaced. According to the people who deal with the protection plan I have a Samsung Blaze, according to T-Mobile I have a Samsung Vibrant. Beyond confused, the last time I checked and the broken phone that is in my possession is a Samsung Galaxy III. What disgusts me at this point is not the back and forth. It's the fact they stress me loyal customer (over five years) yet this condescending loyal customer service team comes on and if beyond disrespectful and does nothing to rectify this issue. Who do I contact to get this issue taken care off better? Who do I talk to part ways without a penalty due to the wrongdoing of T-Mobile and the protection plan.