T-Mobile Reviews

On 20 Oct 05 I faxed the ABT a letter from our County Assessor certifying that my residential billing address lies outside the city limits and requesting a credit of $14.92 on my wife's account for city sales taxes billed in error; I am still waiting for ABT to inform me of their ruling. Absent a response, I withheld payment of $14.92 on the final bill pending their decision. In the meantime, I continue to receive communications from T-Mobile threatening to turn the account over to collection agencies and to report my account as delinquent to credit reporting agencies.

I have pointed out to them that this action would be premature, as the amount remains in dispute until I am formally notified of ABT's ruling. I have subsequently received an e-mail from Customer Service indicating that a portion of the disputed amount was credited to the account "as a courtesy;" $13.93 remains, from my point of view, in dispute. I have reached the point where I actually hope they follow through on their threats so that I can sue them for libel and harrassment.

Cingular Wireless, in contrast, promptly aplogized and corrected their error as soon as I notified them of the problem. What irritates me is why these companies do not simply ask the customer if he lives inside or outside the city limits when the account is opened, a policy which seems to work perfectly well for Lands End and other on-line merchants. Apparently, they charge everyone, hoping that most consumers will not notice.

I would be interested to know if all these collections are in fact sent to the various states' departments of revenue and on what basis the funds are distributed to the local communtities; I have been told by MO Dept of Revenue that the payments are not accompanied by any information which would allow DOR accentain whether T-Mobile collected and forwarded the correct amount or to allow DOR to accurately distribute them to county and city governments. This issue occurs only with rural customers in states who levy sales tax on services.

Their coverage map should carry the footnote, "We really have no idea where we have a signal, so we had an artist make this up. Her favorite color is red, so she used it a lot."

My most common experience is sitting in an airport with no bars while a dozen people around me gab away. Call quality ranges from marginal to lousy. An annoying echo is the most common problem, followed by garbled audio, dropped calls, unintelligible voice mail and what has to be a CSR staff of six.

They have offered bonus minutes at times to assuage my frustration. We've swapped out phones. But, in the end, their network just doesn't seem to be as extensive as the other guys and despite their repeated claim they want to resolve my problem; they can't fix a network that is underbuilt.