T-Mobile Reviews

I have never written a review in my entire life. T-Mobile deserves an award for pushing me to create an account and write a review. I moved to Ohio a few months back and I switched network providers from AT&T to T-Mobile and since the time I have moved here the network coverage has been extremely **. I get no coverage in my office which is in the first floor and I have to keep my phone at a designated spot to get a faint coverage. I have now resorted to using the web apps to text since I cannot use SMS anymore because there is no coverage! All the important calls to my phone during office hours are directed to voice mails. Then when I get back home which is 5 mins from work the saga repeats. I have lived in different countries and used different carriers and this is by far the worst. I have now applied for AT&T again and hope they approve the transfer. Please do yourself a favor and stay away. It's not worth the heartache to save $5.

Canceled my account per their terms and after only a week of activation, I returned all the equipment. They continue to bill me for equipment and the first month's charges. This company's mission is to rip you off before you figure it out. Disreputable!

I have been w/ T-Mobile since '07 as well as sister and son also joined. For about $100 just for my ph w/ scheme scripts the reps give, they told me 2 yrs ago there is fraud/illegal activity on my ph #. So I got rid of Samsung 3, got new #, made police report, fraud continued w/ new # still. Hired a lawyer, MIA. Ongoing problems, scheme mobile sold my ph # during unresolved case. 50/50 reps nice - very rude. I have never been able to manage my acct., there is always a problem. Besides losing $biz, friends, extreme anguish, turned into physical problems from ALL the run around Schemobile has done for me and my family.

I cancelled my line in August of 2012 due to being military and being deployed overseas for at least 3 years. I was promised a final bill, never received. I had my CC on file, so I figured they billed it but was deployed so I was unable to check it. Never heard anything so figured, what the heck, it's taken care of. Now they're on my credit report, they've sent the account to collections, I've had 3 reps give me different balances that are due and I cannot get 1 person to send me an itemized bill. All I get are promises to have someone from their internal collections dept call me within 3 days. Still hasn't happened. STAY AWAY FROM T-MOBILE!

It started maybe 2 years ago, I lost my phone and got a new replacement. After sometime the phone started to give me problems (battery dies quickly, and phone will shut off/restart on its own - multiple times) so after some troubleshooting T-Mobile offered to send me a refurbished phone. After I receive the refurbished phone, the battery problem continued. The battery dies out quickly and phone will overheat. After more troubleshooting T-Mobile send me a battery, but the problem continued (battery dies quickly and heats up.) Now they wanted to send me another refurbished phone, so I plead to many members to see if they can send me a new phone and the last rep I spoke to told me he'll note for the request and it'll be a very high chance (80%) I'll get one.

I signed up with T-mobile after my Verizon bill got too high. They bought out my contract which was good. The coverage is lousy and from the very start I had issues with a low signal strength at my home. The signal improved after some time at home but whenever I left the metro area and traveled into the country I have none to little phone signal and no 4G data.

I purchased an iPhone 5 recently from T-Mobile because I wanted a camera attachment that only worked with the iPhone 5. Part of the selling of the service and the phone was that the plan allowed free wifi calling as long as the phone was on a network. I purchased the phone and signed up for the plan with this in mind. Later I went to a T-Mobile store to have my data ported over from my old phone. I was told that the plan I had would not allow some of the features I was told and upsold (back to where I thought I started). Later I contacted T-Mobile phone service because the number did not port over. I found out they made a mistake and it would take an extra day.

Turned in all required documents for T-Mobile to pay my early cancellation fee with Sprint. Reimburse department said it could of got lost in the mail. And time has run out. Therefore, they will not pay my reimbursement fee like how they are advertising. Two phone total amount early termination fees I paid 400 dollars.

I called customer service a while back to schedule a payment. I have been unemployed since April and am behind on payments. I set one up for tomorrow as I was supposed to get paid but my direct deposit got messed up. I called today to have the payment moved to next week Tuesday when I know there will be money available. The rep I spoke to was very rude. He told me he could remove my debit card and give me until Sunday at 11:59 pm to make my payment. How does that help? It doesn't. So I told him I won't have money until Tuesday. The rep got really mean with me and told me I was told that I couldn't change the payment. I was not told. I record my phone calls too so I listened and no one advised me of that. This is BS.

I use to use T-Mobile hotspot while attending school. I canceled the service after school was completed. Four months later I received an email from T-Mobile thanking me for the payment. I immediately called T-Mobile and tried explaining to them that I did not authorize that transaction and I would like a refund. I was hung up on twice and transferred to 8 different people - while being on the phone for an hour. The issue was still not resolved and I was told that I could only get a refund to use for the account at a later time. I didn't like the service when I had it so why would I want a credit to use in the future? I had to call my bank to dispute the charge because T-Mobile would not give me a refund after the transaction was fraudulent. Whoever made the transaction on the account was even able to change the telephone number. SMH and pissed.

I have been with T-Mobile for over 10 years. I recently upgraded my phone to iPhone 6 plus.. I had iPhone 5S before and DATA worked fine. Now since I had the 6 plus my data network is horrible - I usually get 0.6 MGBITs of download speed. I can't even load one page.. I called and called - every time I call they try upsell me new data plan which costs more and nothing changes. I have had with them.. My ten years as loyal customer is coming to end..

I live near 3 T-Mobile stores. One at the Mall of America, Bloomington, MN, one on Ford Parkway, St Paul, MN and one on 66th St, Richfield, MN. The stores at the MOA and on Ford Parkway have always been courteous, helpful and respectful. Because it's most convenient, I have recently visited the store in Richfield 3 times. Each time was terrible. The employees are incompetent and disrespectful. The girl who sold me my phone didn't understand anything about it and couldn't answer my questions. She also had no idea how to transfer my contacts from the old phone to the new one. It took forever for her to admit she didn't know how and finally asked for help.

My husband and I received a text message stating we had to upgrade our phones or at some point they would not work like they had. I went in first was upset because our money is tight but was surprised it would cost me nothing and I'd get a new phone. I understand now why it cost me nothing. The phones we both had worked very well these new phones are JUNK. We cannot make calls from our home or work or on the road. All we get is a screen that says Emergency calls only ok or no mobile service available, what? I have called spent hours on the phone, asked for supervisor they can't find one, went in to main store only to have a trouble ticket written up for the third time and nothing.

My LG G2 was having problem opening apps. I called T-Mobile customer service to reset the phone, see if there something I could to keep my new phone. There was nothing we could do, the phone stay the same. She told me to send it back to them and they will send me a new phone. Then after one month, I got a letter stating the phone I return has liquid damage. I called back T-Mobile, I told rep this couldn't be - the phone I return never was near any liquid. I ask if I could get a picture of the phone with liquid damage. They send me a picture, a blurry picture - it doesn't even show the part that was wet.

T-mobile is the worst company I have ever dealt with. My family changed over to T-mobile in Feb.15. We ported 4 lines over, and were promised a prepaid visa for early termination fees for changing over. My daughter's family had a different carrier than I did, and they paid for their etfs. Mine, however, they haven't paid, because we didn't submit the right paper work showing the etf, or so they say. Clearly they do whatever they can to get out of paying. I sent them a paper copy of the page showing my etf, I even highlighted it. I have corresponded with them through email about why I haven't received the visa, it's just one excuse after another.

I have been having issues with the customer service as they don't understand English very well and they don't have the necessary skills. I have asked them to put me through to someone in my own country but they don't. T-Mobile should run their business in a professional manner and respect their customers.

Customer satisfaction survey pops up multiple times per day interrupting my usage of the device. Apparently it's not going to go away unless I purchase one of the "offers" at substantial discount it is claimed. I don't want to purchase the "offers." T-MOBILE needs to remember that they are not a necessary utility like electric or water. I don't HAVE to have an account with them and this along with some of their billing games (pioneered by the utility companies to red line and create excessive and unnecessary profit from the demographic strata that can't afford to jump when they say "jump!") is not endearing themselves to us. My husband already plans to quit T-Mobile as soon as the phones are paid. He might forget about it if they clean up their act but these constant "surveys" popping up are putting me in agreement with him.

I am using Samsung note 3.0 under contract with T-Mobile. I have installed OS 5.0 then issues started which made I can't use my mobile now. I was followed up with T-mobile tech team. They just gave me some sugar quoted solutions and agreed and asked me live with these issues and can't do anything. I am living with issues with my mobile.

Today I called T-Mobile for the umpteenth time to receive yet again absolutely no help. After numerous troubleshooting fails, my phone still does not work. At the time I called T-Mobile before any physical damage I was forced into not replacing the phone, only to find out that I can't get a new phone because of a new crack. I was then offered a laughable amount from the "loyalty department" and transferred to the nastiest person in the cancellation unit. After 11 years of service I'm done. Poor customer service, poor telephone service, and I'm poor from additional fees and changes.

For three days I lost service on my iPhone 4. I am on T-Mobile's prepaid plan and had just paid my bill so my account definitely wasn't empty. I called T-Mobile and they were very helpful and simply told me to reset the factory settings on my phone. After doing so, I have service once again but it is very very weak service. It is so weak I actually have to climb onto my roof in order to send a text message or make a call. Almost anywhere I go I can only seem to get up to three bars and I am always waiting (sometimes up to a few minutes) for a text message to send. I have experienced many failed calls as well. At this point I am considering switching to a different carrier since I am tired of wasting so much time waiting for my calls/texts to go through.

I called T-Mobile to establish service which I said would be a transfer from Verizon for iPhone and iPad that I purchased from Apple. The salesperson obtained information about my devices including the serial numbers and model numbers and said they would both work wirelessly with T-Mobile service. She required my social security number and a credit check. She sent me SIM cards. I took them to a T-Movile technician with my devices AND HE SAID THEY WOULD NOT WORK. T-Mobile refuses to delete my private information from their records. It was given unwillingly as a necessity for service which the salesperson should have known would not work.

I paid in advance for my cell service, told I could cancel at anytime. I had the worse connection possible and customer service was just pitiful. As consumers we all have been violated with all these extra charges. My bill was $45 and some change a month. I cancelled before my due date and T-Mobile are sending me a bill for 2 months. We need to get a lawyer and file a class action law suit. Everyone pays in advance for their phone service, if you don't pay your service it is disconnected. CALLING ON LAWYERS - WE DO HAVE GROUNDS FOR A CLASS ACTION LAWSUIT.

Okay my parents was at Straight Talk. After 3 full years of being charged for an extra phone I found the billing issue and they never made it right but anyway T-Mobile is just as bad. I switched from Net10. I was happy with AT&T Net10 service. I decided to save money and said well T-Mobile should be better now - yeah right. We started off okay. Will just keep the phones we had - bad idea. But this is where it turns for the worst.

Well for last 5 years of service I have had to go outside to be able to get service on my phone. Of course I stayed with them and last November they recommended a personal cell spot router that still did not work. I still missed very important work related and medical related calls. Yet I stayed with them. I think over that last 6 months I started to receive automated calls. “Your bill is due in 14 days. Your bill is due in 12 days,” and so on and so on. Well I called T-Mobile and they gave a different answer over time. The last one was that the FCC told them they had to do it. AT&T and Verizon knew nothing of this and the calls were like early in the morning on a Sunday. So the last time I told them if they can't change it I am going to have to find a new carrier. It didn't seem to bother them a bit.

I've had T-Mobile for a couple years. Over that time I've lived in two cities. In both I have constantly had issues with dropped calls, texts that won't go through or I don't receive for hours and hours after they are sent and pretty much any other coverage issues you can think of. I use my phone for business and have seen that clients have tried calling/texting me and it just never gets through. My current home is a complete dead spot. I have to walk in my backyard to make a call.

Before my family went for Bermuda cruise operated by Norwegian Cruise Line from 05/17/2015 to 05/24/2015, I called the T-Mobile customer Service and checked for the text message charge of the ship on Norwegian Breakaway while the ship sail away from the port. The agent just gave me the information of 50 cents per text message while we make on the ship, they didn't mention about the limited characters of the text message. So I told my wife and son that the text message charge is 50 cents per text, and I told them not to make over two messages each day while on the ship. Last week, I went online and checked the bill from T-Mobile.com, I was confused that the bill was $140 more than the regular monthly charge, then I found the over charge was from the text messages that happened in the Bermuda cruise.

T-Mobile: always areas where service slow, had to pay full price of phone versus Verizon where you just sign 2 years and get for free. In addition, after paying $600, with warranty and insurance, phone gets liquid damage and you need $175 deductible - fyi... not $50 per month. If you want decent continuous 4g, extra $30 plus tax and insurance.

After being with T-Mobile for over 15 years, we switched 4 of our 5 lines to AT&T because of reception issues where we live. On the one line that remains, we have been fighting for 6 months to complete a transfer of responsibility to my son who only stays with T-Mobile to finish paying for his phone. He called to make a payment arrangement on the account then paid the first installment early because he had to go out of town on a job assignment. He gave them the correct card information for the payment and for the payment arrangement. They charged his card AND charged my card which I had left on the account when I covered his last payment for him.

I was so excited to hear that T-Mobile had no contract and would pay for disconnection fees from the other carrier. I went to the T-Mobile store and gladly handed over my new Note 4, a Galaxy 5, and a iPhone 5. To my surprise the person who helped me did not explain what I had to do correctly which delayed the process. I called customer service and was told that I would get my reimbursement in 8 weeks.

When switching to T-Mobile they make it sound so easy but when you're already in it, all excuses that they can give you they'll tell you. All I can say is don't get fooled with what they'll tell you cuz once you're in it they'll find ways for you not to get your ETF. It's been six months since I got my phone and I still have not gotten my ETF. Now they wanted me to resubmit my application again for the 4th time. Are you kidding me? I guess they'll keep doing it until I get to a point that I'll just give up myself. I have learned my lesson very well. "Don't be fooled with their ad!" If there's only an option for no star, not even 1 star this company is getting from me. I will try to switch to a different phone carrier ASAP. Goodbye T-Mobile and I'm not coming back ever.

After winning 20 year fight with cancer and now broke it was time for our comeback. Went in to T-mobile for Note 4 I needed for work, they offered lower prices, but were out of stock on Note 4. Talked me into 2 other phones and hotspot and when note came in we would switch phones to what we wanted. Note came in and they wanted high amount of money to switch. Just found out this was a 3rd party store, have been fighting with T-mobile corporate with no results, apparently they approve of these type of tactics. We didn't even need hotspot. Just be aware of these 3rd party stores. They do not have to live up to the same ethics as real store. Thank you T-mobile for making a tough time for my family even tougher.

It has been 8 months. I communicated back and forth with T-Mobile with no result. It started last September when I bought a new iPhone 6 at our local store. T-Mobile charge me 3 times the value of iPhone and refunded only one. I initiated a charge back, and around December 2014 the bank credited me the amount which is $490.02. On February T-Mobile billed me again for the same amount but I can't file a charge back because the timing was expire and the bank will not help me with the same case. I emailed T-Mobile and showed the evidence and some documents but they can't help me. T-Force and the Manager get involved but they tell me they can't help and basically tell me to disappear. Someone from T-Force who has been helping me disappear too. I still keep all the evidence and just want to know what other options I have. Credit company can't help and T-Mobile tells me to get lost. Steal from the poor!!!

So I'm traveling from New York City to Orlando on vacation. My Galaxy S5 charger port didn't work. I looked online for a T-Mobile retailer who is a professional to fix my phone. I found one near my hotel at 9924 Universal Blvd. No problem. I took a drive to the store and meet with a representative named **. I spoke with ** for about 10 mins as he checked out my phone. He discovered what I had already told him. My charger port does not work. ** broke my screen and now asking me to pay him an extra 140+40 for charger port. He first told me he could fix in a hour so I said ok and went to my hotel room. I came back in exactly a hour and 20 minutes. He was in front of the store smoking a cigarette. He left the store unattended. He wasn't nice, very rude but didn't pay much mind to it since I'm on vacation and I needed him more than he needed me.

I had problems with several brand new phones and once I called in and upset the wrong person, now anytime I call they pretend that they don't hear me or play a funny game answering questions that I'm not asking. They have my calls routed to the same people anytime I call. It's a big joke. I ask one question and they pretend to hear another, or they just pretend to not hear me after waiting on hold for 10 minutes then they hang up. It's pretty pathetic when your life consists of harassing customers that pay on time for THIRTEEN YEARS!!!

They reboot my phone. I factory reset my phone, bought more data and my connections still awful.... I have statics on the phone when I talk to people. They trick me out of my money.

My family went through T-Mobile for 7+ years and the service was never any good. So when we moved to 2 different places we had to get different services that worked where we are, but T-Mobile didn't like that. We used the Jump system for 2 phones, the S5 and Note 4, one we have had for over a year and the other less than 3 months. T-Mobile expects us to pay for the phones now that we aren't using them and refuse to let us return them. They also will not let us shut off the one phone on there and keep calling me every day! Their customer service department is really rude and keeps tell me things that I already know and tried! I'm sorry but I wouldn't recommend them to anyone!

My payment were originally set for the beginning of the month but I wanted to change them to last week of the month, so the lady told me I had to pay 200 dollars in advance. So I did. Ever since then I've been having problems with my bills. They are not the same and the representative was rude. They do not appreciate their customers at all. They kept saying I'm late on my payment. T-Mobile sucks.

Me and boyfriend purchased our phone in Feb of 2015. We paid the phones with no contract. I had T-Mobile in the past and it was the best service. Now it's the worst. Can't receive calls, dropped calls and internet service is horrible.

I have had T-Mobile service for 7 months now. I am now on my 4th phone due to all kinds of separate issues ranging from phone will not make or accept calls, unable to send text messages, rebooting the phone multiple times, having to reset the phone twice, phone freezing up during a text and email, and the list goes on. So I was unable to get any resolution so I filed a complaint with the BBB, and the T-Mobile account manager said she would work with me and proceeded to close the case without resolution with me. She stated that they cannot guarantee service and that's it. Ok so we are supposed to continue to pay our bill and accept no service. I have never had to deal with such a horrible business. I am completely unsatisfied with T-Mobile.

T-Mobile's telephone service is so horrible. I can't use my phone in my house. When I got this service, the representative checked their network and told me that my home service would be excellent. It is horrible! We've done everything they said to do and it only gets worse. There must be something that can protect consumers from these kinds of scams where big companies are taking our money without providing usable services. I hate T-Mobile service and feel trapped in it. Is there any help for me?

T-Mobile had a promotion. First bill wasn't what was discussed. The fee went to phones though my email says activation. I canceled the service and sent phones back within the time allowed; I'm now being charged $126.00 for two weeks service.

Went to a kiosk in the mall to see about trading in our AT&T phones for T-Mobile. They assured me they would pay the termination fee to AT&T and my bill would only be around $260.00. They said the coverage was good except for a small town close to us. So we switched. EVERYTHING THEY SAID WAS A LIE. First, they say, "well, you pay all your AT&T fees and we will reimburse you." That was not what was promised to us. So I faxed them all my last bill with AT&T and paid the $1400.00.

I cancelled my cell phone 4 months ago and kept getting lame excuses why I kept getting billed.... I'm still getting bills. This is the worse company I've ever dealt with...... They are rude on the phone.... They gave me the runaround and told me I could only cancel at the store (LIE).... The lies were despicable.... I will tell everyone I know not to deal with T-Mobile. I was with them 10+ years and this is the treatment I get. I hope you go out of business for your lousy service.

I started with T-Mobile in May of 2014. I decided to switch from Sprint to T-Mobile because of their EFT Reimbursement program and because a work discount made T-Mobile cheaper. When I was in the store, the lady got all of my account info, had me pull up my billing, verified that because it was under $400 it would all be covered, and assured me that my work discount had been set up. I left the store thinking I was good to go and didn't need to do anything further.

Today my wife and I both were on the phone with T-Mobile to shop for a new Samsung Galaxy S5 phone for her. At first they offered the same price they currently have online. We asked for a good deal, and the sales rep came back with a better price. Having been bitten before, we were very careful so we asked for every details that we could think of, mostly about possible hidden charges and terms and conditions, since we had been hit with this before. After nearly an hour, at the very last moment right before we would agree to place the order, my wife asked about the warranty and got the answer that it was 90 days.

I used the jump option with T-Mobile to upgrade from a S4 to S5. I received the S5. There were no instructions to return the S4 so I didn't. Then I started getting billed for the S4 so I sent it back. Still getting billed. TM said it would take 3 to 4 billing cycles to get the S4 off of my bill. They also said they didn't even know where the S4 was so they are doing a search. T-Mobile is a horrible company. From the phone support, the stores, and the services. DO NOT BUY A CELL PHONE FROM T-MOBILE.

I wish there are negative stars to give to this store. The reason is: I have just bought a Samsung Note 4. The price was $699 + Tax. The same phone is in Amazon: $549 (including tax). Do the math. In a single phone they are over charging nearly $200.00. They do not know how to do business. They charged Re-Stocking fee for two times in a single day. They are really rude and the manager never dare to talk to customers. The worst place ever. Before you go, just double check the prices on Amazon. A piece of friendly advice.

T-Mobile reviewed my issue and are now refunding the $211.00 to me. Thank You T-Mobile.

I cancelled my contract early as I was having problems with my service and paying considerably more than with my last provider. I was told I had to paid a fee for early termination and I was ok with that. To my surprise, they also billed me a whole month and gave me different answers as to why. Finally, I was told that the charge was because I was taking my number with me. But, guess what? I had transferred the number from my previous provider to T-mobile!

T-mobile bill statements are lame: 1) Won't show names of other folks on your account, the web bills show all the names of all the phones whereas the actual bill or the PDF statement shows no one else. 2) Won't show bills older than a year, charges 5$ for older bills - no other bank or business does this, at least they let you take a print online. This is such a pain when you suddenly need Proof of address and you neither have bills on your name nor do they give bills older than a year. What a trap!!

My T-Mobile account was fraudulently used by someone who ordered four phones in my name totaling $3,750.72. They used the last four digits of my social security number and my name. T-Mobile acknowledge the fraud and said they were investigating and they would take charges off my account, which they did. However, upon finding out this info, I had to order a monthly protection plan with Equifax to put security alert on my credit, because I fear they might have the whole number. I called T-Mobile to get something in writing stating the identity theft, so I can take it to the proper authorities. The representative told me that there is nothing that they can give me. They do not have statement letters like that. The only thing they can do is to put a security alert on my T-Mobile account, so if anyone tries to buy any more phones they will have to show the proper identification.

June 30, 2010 I moved from New York to North Carolina. At that time I notified T-mobile of my new address. They changed it on my statement but did not change it for fee and tax calculation. They have overcharged me for federal and state taxes and fees for the past 5 years and will do nothing to correct it!

I really like T-Mobile. The service is great. The plans are straightforward. I believe in everything they're doing. They changed the wireless game. They pushed the envelope further. The one thing I don't like is the "unlimited 4G/LTE" internet. I've tested it for months and after about 17 GB of usage, it throttles down drastically. I rely on the network for my business and this is a bummer. I wish it was really unlimited 4G/LTE.

I purchased Samsung Galaxy S6 Edge from T-Mobile, on cash not wanting to be hooked with contract. The phone stopped working after 24 days without any form of physical or water damage. I took it back to T-Mobile office for phone exchange on manufacturer warranty. I was told by their rude agent, to ship it to their warehouse, which I did at my expense. I was suppose to get the replacement phone after 5-7 business day. But it's going two months now and they never sent any replacement phone. Each time I called the T-Mobile customer care, they rudely tell me that I should keep on waiting till I hear from them. Apparently they are not doing anything to replace the phone. I believe T-mobile is selling the fake version of Samsung Galaxy S6 Edge and do not honor their return policy.

I bought my 15 year old nephew a phone, a cheap phone because he's 15. I did not consent to the jump program because it does not make any sense to pay another 10.00 a month plus 8.00 a month in payments on his new phone for a cheap phone when I'm not planning to upgrade ever. I had call in march 2015 to get detailed information of my charges because I wanted to cancel a line and the customer service representative failed to disclose to me that I was paying for this jump program. If they did I would have been disputing it at that time.

Being a loyal customer who pays the bill in full upon arrival for the last 3 years. It took T-Mobile 3 months to credit my card for a refused item on delivery. The representatives I had the misfortune to speak to start the conversation with a perky attitude and then become outright nasty and with a superiority that they are doing you a favor instead of the other way around, as if was not for the customer they would be out of a job. For the last 3 months I have been contacting them on this issue, and they either NOT trained or qualified for handling my issue for this credit. I have move on and totally happy at last. Too bad it took this experience to realize that their marketing is just a ploy to suck you in that dreaded hole..

I was trying to switch from Verizon (because of high bills). I did all my transaction on internet with T-mobile. Completed the transaction. My credit is not perfect so they charged me $940 as down payment for the iPhones I chose. System gave me my order # but at the end I got an error code that my order was not processed. To call customer service, that was a weekend and the number they gave it's only for office hours. So I called Monday and the rep told me to start all the process again. After 45 minutes he told me my order didn't went through, and he asked to go to the store for identity proof.

I have gone through about 4 refurbished phones in the last month. I have insurance for my Galaxy 4. But every phone they have sent out to me has not been working properly. My phone I have not even had it for 1 yr and a half. It's been paid off for a while the 600 bucks it costed. And as they keep doing weekly is sending me non working refurbished phones. I am irritated as they have poor customer service. I have been hassled so much. And now I have another refurbished phone on the way. It will be my fourth one. What's the point of having insurance if you're going to be hassled about it when you need it? Worst customer service ever. And they keep trying to suggest I do jump. So I can continue to owe money to them. My phone has been paid off why would I do it. It wasn't no 100 bucks. It was a full 600.00 dollars.

I recently switched from Verizon to T-mobile. I brought my own phones, but they shipped phones to me anyway. I returned them over a month ago. A month ago, I saw the bill and they were still charging me for those phones. I called and they acknowledged that they had received them, and that they would correct the problem, and that they would credit the amount for those phones, and that my next bill would be correct. This month bill was still the same. I called again and again they told me to pay the full amount and that within 30 days they would fix the problem. They insisted that I should pay the full amount of the bill.

I called T-Mobile to purchase a new service. I'm currently with AT&T for so many years and wanted to give this new T-Mobile a chance. First call for almost an hour on the phone in the evening with so many holds, we were on the final stage of the process while she was reading me all this terms and agreements when suddenly we got disconnected. No call back. She had my number, my email and already did a credit check, got my credit card number and all info but never heard of her again. I sit put for half an hour and tried calling them again but their office was closed already.

Closed account yet was charged full month for 2 days of service. Got final bill 1 day before it was due. Though bill said I would be charged a late fee, top billing manager said I wouldn't be. Said that it is their policy to charge a full month if service cancelled after cycle, however for the 3 whole months I had them whenever I called, no one could ever tell me what my balance was regardless of when in the cycle it was. Only time they knew my balance was the day or 2 before the bill was due.

T-Mobile is trying to make me pay them in excess of over $400 an old equipment and accessories that I have in which I am willing to return so that I do not have to pay this 400 plus dollars. They're arguing and fighting with me saying that once I cancel my contract with them I'm still required to pay this kind of money for the supplies that I still have in my possession and which I'm willing to return.

I was with AT&T for more than 10 years and decide to change to T-Mobile for lower monthly payment. Big mistake, bad decision. I had to change my phone three times and they send me refurbished one. It drops call every where. I hate the service. I can not wait to move back to AT&T. Unfortunately I have to pay 5 phone off before switching.

I was assured by T-Mobile that my service was in their range. Well this is not the case. The coverage is awful and I can't do anything half the time. I tried to go back to Verizon and found that since T-Mobile takes your equipment you would have to buy all new phones. This company is a scam. As soon as I can switch I will. This is a terrible company that lies to its customers.

We are paying an extra $10.00 per month for a warranty plan then they are telling us doesn't replace our phone. They are sending us used parts that doesn't work and now we are paying for a phone that doesn't work. Customer service rep at T-Mobile told me that they have no control over the manufacturer and if they want to send us a used phone that is their discretion. T-Mobile is making it very difficult for us to have a working phone. Instead they are trying to sell us an upgrade or tell us that we need to pay a $175.00 deductible in order for us to get a replacement for the non-working phone. The customer service is unacceptable.

Bad Internet service. I don't know why people that good about T-Mobile. I had Verizon, Sprint, Boost Mobile, and even Metro PCS is better than T-Mobile. I had a lot of lost calls on one single month while driving. Internet is really bad. I understand that I used all my data, but come on guys, I can't even load a page without waiting like 2 minutes. I might cancel my service with T-Mobile and go back to Sprint. Sincerely your angry customer.

On top of the text messaging scam they're allowing, trying to get out of a contract is no exception to the rule of their attempt at scamming their customers and ruining their credit with false charges.

When owner activated his phone he was to take over the payments, he was allowed to put the phone in someone else's name as prepaid, therefore the responsible party was stuck with paying for the phone. Also my phone was fried, lost all pictures and info on phone, my memory card also was fried, could find out why, so they replaced the phone with a refurbished phone that is a piece of crap. I have paid too much money and also have insurance to end up with a used phone. There was a problem with the phone or it would not be called refurbished. I have been a long and responsible customer. Not anymore.

Just bought my husband a new phone with T-mobile. Got home & activated it, added the minutes (all with my Straight Talk phone)... had to stand in the window or go outside to try the phone out, to make or receive a call. I will be taking it back, I'm sure. But as we all know, the money for the minutes is more than likely gone.

I contacted T-Mobile on 5/22/2015 to attempt to transfer service to AT&T. I explained that my cell phones did not receive a strong enough signal at my residence. This results in dropped call, no service or slowed service. I also travel for business and have been cut off because when there are not enough T-Mobile towers, or no T-Mobile service, it goes to data roaming. I was told I needed to pay my phones and current bill off for the phones to be unlocked. Once the payment was credited (I checked and it was within 30 minutes,) it would take 30 minutes to an hour for the phones to be unlocked.

I have been with T-Mobile for almost a year and I regret this so much. I switched over from Verizon and I wish I would have never done that. I was promised a early disconnection fee of $350 for switching over from Verizon and almost 1 year later I still have never received it. I had to pay Verizon myself $350.00. I called Cust-Service several times every month about this problem, only to get the run around then 6 months later I get a Mgr. which I requested from the beginning and they tell me "Sorry your time has expired. You had 60 days to reply on that promotion," I told them to check their records because I had called several times for 6 months! They never refund my fee. After buying two iPhones and one iPad from T-Mobile this is how they are treating customers?! This is awful! I can't wait for this contract to be over! I would never recommend anyone this nightmare of switching over from their carrier to T-Mobile.

I decided to go to T-Mobile. I end up getting a Xmax. Stated I'll have good coverage. In the area, nope. Going outside to sit in my car walking around to find signal. Phone always say "no network." Took phone back. Had to pay the restocking fee even though wasn't my fault. Got 70.00 back after spending 170.00. Person put contacts, pics important stuff I wanted save on a drive app. Got home checked I got nothing. Never again T-Mobile.

Several years ago I had problems with T-Mobile trying to resolve problems with my phone. I spent countless hours on hold repeating the same information to one person and then the next. I believe this is a tactic to discourage people from getting any resolution when it's not in their favor. If this is just the fact that they are not capable of resolving problems in a timely fashion it is worse. In any case after hours of time wasted I let them know that if they could not provide the service I would have to make a change. Which ultimately I did two days after and pulled my line to AT&T. By the way the data service was considerable better with AT&T than T-Mobile.

Money was taken from my account from T-Mobile which I haven't been a customer for a year. I approached T-Mobile yesterday to be advised had to go to bank. Gent was as helpful as he could be. Did what he said, went to bank, came back on instruction. Phoned T-Mobile again and I am angry upset at the service I received. The supervisor or manager should be ashamed of herself telling me money can't come out my account, not wording it but more or less saying I'm a liar. I'm disgusted. She hung on me as I advised she can't talk to me in that way. All they kept saying money wouldn't possibly been taken.

When I called T-Mobile to inquire about phone service, they lied through their teeth to get me in, then stuck it to me, stealing $15 a month from me, after I and my son invested over $400 in phones to commit to their service. I tried to resolve the issue with them to absolutely no avail. When a company quotes a price to you and you make a commitment to that price it should be illegal for them to change it after that. We need some hard, fast laws on the books to prevent this dishonest legal theft and the means to recover when done wrong. Until we get this, we can all expect to continue to be stolen of our hard-earned money every month by these thieves that run the phone systems.

I had disconnected my prepaid service around a month back, and informed T-Mobile customer care on this. Still they deducted 50$ from my card as monthly charge. I called the customer care repeatedly 3 times they said complaint has been escalated and I will get back 50$ in 3-4 business days. Meanwhile I did port my number to AT&T.

In an attempt to control my expenses, I wanted to change my Pay As You Go monthly plan back to my old prepay. I was informed that product now termed prepaid legacy was no longer available, so i said ok close it. The representative said, "wait I'll talk to a supervisor and get it reinstated." It was okay-ed but what they didn't tell me was that all counters were to be reset, i.e. Golden Advantage which gives 10-cent-a-minute calls and 1-year validity, so I put on $10 and got outgoing calls at 33c/min incoming at 30c. If they had told me about the reset, I could have declined or whatever. Their solution was for me to put on $100 to re-establish golden rewards. I said heck no, that $10 is the last cent you make from me you snakes in the grass.

So I used to have AT&T and I saw the ad about $100 unlimited everything at T-Mobile. I fell for it. Of course, the lady, ** to be more exact, offered us the phones and lines and that everything would add up to no more than $160 for 2 lines and phones per month. First month bill was good, it came up to $154, but when the 2nd bill came it went up to $212!! I called T-Mobile to see why bill was so high if the sales associate at T-Mobile imperial valley had said we were not going to pay more than $160, representative only apologized and said my only option was to go back down to 1gb per month and to cancel extra services.

Going to keep this short. Been with T-mobile for 2 years. Paid off balance and had 0. Called back to confirm 0 balance after receiving "phantom" bill. Customer service said "yes, zero balance." Months later, received "final notice" and was told I owed money that I had already paid. This is not me bashing a company. This is me writing a review to warn others to be wary of this "no contract" gimmick that has been produced by these people. They will never receive another dime from me or my family.

I was with T-Mobile for a few years and had ok service. About 6 months after moving into my new home, in the same town, I experienced almost constant dropped calls, missed calls, etc. I had to get a land line from Comcast to make up for T-Mobile's terrible service. Being self-employed and working from my home, I am sure I lost many customers because they could not reach me. My family and friends would try calling me for important reasons and could not get me if I was not home.

A gentleman came into my office, talked with me extensively for 3 hours about money saving opportunity if I switched my phones from Sprint to T-Mobile. I was very hesitant and asked many, many questions. Finally after seeing a huge savings, I agreed, especially when he said I had 14 days if I wanted to change my mind. I found out they charged me for 7 SIM cards instead of for the 5 that were shipped, & that the down payment amount quoted was completely wrong. Now I was told I could not get my $68 for the SIM cards & they don't know why they charged me for 2 extra, they will check into it. I want my money back & of course, I am staying with Sprint, but they say the cards are non-refundable even though I said I will send them back.

I would not recommend T-Mobile to anyone. The reception is awful and there are numerous dropped calls on a regular basis. I continue to call T-Mobile about their service. The customer service representatives say the same thing "we will have our engineers look into the problem." I have called and complained for months without any results from T-Mobile. They do not want to satisfy the customer. I called several times in January 2015, February 2015, March 2015, April 2015, and May 2015.

I had T-Mobile for 8 or 9 years. Got off the monthly about 3 years ago, went prepaid T-Mobile. Now they say I owe 118 dollars for prepaid service. How is that possible? Or is it the clerks? Or just poor bean counting.

Years ago this company was the best and I'm talking about back in 2008. Now it sucks sooo bad I don't even know how I allowed a representative to ask me for another opportunity with them. First of all T-Mobile steals people money. Destroys evidence to send you to collection. Even if I was able to prove that I don't owe more that $800 they find another and another lie continually about why you owe them. I called so many times before sending me to collections to try and fix this problem and they weren't able to explain to me why. Then collections called to keep changing the reason after mailing proof.

I signed up for services with T-Mobile 1/13/15 thinking it would be great coverage and service and purchased a phone. And the internet wasn't working for starters and was sent a several replacements. With issue after issue either no one could hear me, SD cards wouldn't work in the phones, internet not working, signal sucks. Was sent to the store to get a new SIM card. They stated would fix the issue and didn't do anything. Sent back to the store to get a signal booster that did nothing. Then they claim they would be fixing the towers in the area to get better signal. This by far the worst service ever. After several refurbished so called working devices that were returned and they tried to charge me for and had to credit me for. Then had the nerve to send me a letter after all the trouble I've had.

I cancelled my service in February. They continue to bill me and have since tacked on a little more money along the way. They suck, first of all they broke my trust by giving me runaround. It took more than thirty days to get my money back when I returned a perfect unused phone. It sat up there for all that time, no one did their job. They have the nerve to keep bothering me after I cancelled service with them for a final bill that keeps getting bigger. I was a loyal customer for 8 years and always paid my bill. Why now are they hassling me about this. They are greedy and full of **!

After a sales agents assured I could get number portability, I signed for a family plan with T-Mobile. They were not able to honor the offer because of zone restrictions. I returned the devices and cancelled plan within 2 weeks. Months later, they charged me for the devices payment plan and family plan (about $210). Had to pay for devices I never used and returned and for a plan I cancelled, to avoid a collection agency report. When I cancelled the plan, several agents assured everything was taken care of but it wasn't. They ended sending me to collection.

We have to argue with T-Mobile's people every single time we pay our bill because they try to sneak in extra charges or remove services from our plan when we aren't looking. To be fair, I am usually able to make them respond appropriately. Their phones don't last long, and I think they set the devices to self destruct these days. I had to turn my phone off and on three times to get this internet connection, there are unreasonable errors all over the place and we often never receive phone calls that proceed to leave voicemails, which is the only reason we know anyone called at all. Whenever I run out of hotspot minutes, I lose the internet on my phone. It is not supposed to do this, as I am told every single time I have to call in to have service restored, and they have no idea what happened. They also try to charge us for out of area coverage without notice when we drive a half hour away from home.

T-Mobile sold me a new $500 telephone that worked bad and 17 days later they replaced it for a used refurbished one. BAD BUSINESS.

First off, it was supposedly pay as you go through T-Mobile. Had 2 lines on family mobile. Wanted to cancel 1 line and got charged for cancelling one line for 2 months worth pay. Tried getting money back for 3 months for being charged for no apparent reason since it's supposed to be pay as you go. Just kept getting handed off to people, told to email a certain place on the site which I did a couple times and still no response after 3 months; which then I decided to cancel my account as well; which yet again "Pay as you go" should be able to just not pay.

I actually have two issues - I got charged $300 and had the plan for $100 unlimited... but plan apparently unlimited has a limit that they failed to inform me about. The 2nd issue is I pay insurance but I have to pay for a broken phone and the remainder of the new phone... Am I special or is this seeming like a scam? If you are considering T-Mobile as your carrier STAY AWAY (IN A SCARY VOICE), DON'T LET THEM PUT THEIR CLAWS IN YOU!!!

I called customer service to switch accounts, which resulted in T-Mobile instead taking my wife's number (on a separate account), canceling it, and transferring her name and voicemail onto my phone. I spent two hours trying to figure this out on the phone with T-Mobile before the company realized what it did. When trying to switch from a pre-paid account to a post-paid account online, you are not allowed to make such switch if you do not have enough funds on your current plan.

LIARS! T-mobile sucks! I tried for 12+ years to defend T-mobile for the terrible service in the tri-state area. As I understood it, THEY WERE ALL THE SAME! I think differently now. T-Mobile is the absolute worst mobile carrier! They not only provide poor service throughout this nation, they treat their customers like idiots. I am so tired of getting the run around from T-mobile. I finally found the time to research the competition, upgrade my phone and move on.

I cancelled my contract with T-Mobile in March and when I went into the store to pay my final bill, they tried to tell me I owe for the full month's payment, even though I only had service with them for 2 weeks of that final month. I called customer service and told them that I'd be perfectly happy to pay for the 2 weeks I had service but I was not willing to pay for a service I no longer had. She told me that paying for the full month is part of their policy and that there was nothing she could do to prorate my charges for the last 2 weeks I had service. What kind of policy is it to charge people for a service they don't even have anymore?!

A year ago I bought my daughter an iPhone 5S. After the purchase the sales guy told us that my daughter can upgrade for free anytime. If there's a new iPhone coming we can come back and upgrade for free. My daughter loves her new phone. Last week it was starting to have few glitches so I called our local T-mobile in bountiful Utah to verify if the deal was still true. The guy that I spoke to said yes, we can get a free upgrade but we would only have to pay the sales tax and it's around $45 to $50. I was so excited so we head over there. I went directly to the manager there by the name of ** who send us to another sales rep. A girl name **. She looks fairly young with piercing in her front teeth and two on her nose etc. We told her what we were there for, that we're coming for the free upgrade we were promised. She quickly showed us the new phones and of course my daughter picked the iPhone 6.

Join T-Mobile after ten years with AT&T, big mistake. After five days that they claimed that my data has expired and then speed will be slowed to 128MB. I had the same 4.5GB with AT&T and have never gone over in 10 years. Something is definitely is not right because my usages has not changed. Thinking seriously of going back to AT&T because they won't be trotting your data; Imagine after 5 days you are stuck with slow data usages.

I work as a nanny for two young children for 10 hours a day. I have no signal inside the house or in the front or backyards. However, the T-mobile coverage map indicates that I should have full 4G coverage in that exact location. I have found one or two spots where I have one bar of signal and 3G coverage. Because these children are so young, it is imperative that I have full signal in the event that one of them get hurt. T-mobile keeps trying to get me to upgrade my phone to resolve the issue, but that is not the issue; their service is the issue. The grandmother of the kids has T-mobile and the latest iPhone and she also has NO signal at the house.

I wanted to change carries from AT&T to T-Mobile. I was, believe it or not, unhappy with AT&T, and was looking forward to changing to T-Mobile. I ordered two iPhone 6, and a sim card for an older iPhone. T-Mobile was going to pay off my remaining payments to AT&T for my current phones and they were advertising a much better plan than AT&T.

I got a bill of 900.00, I paid 200.00 and ask them if I can make 50.00 a month for the 600,00. I am a 72 women and in a small pension, I have to pay rent ..500.00 month, my health meds, groceries, car insurance, collections. Now T-Mobile block me where I can't pay that much and told me that it is my fault...send me to collection and they want more than 50.00. They want 4 payments of 150...if I can't pay 100...how can I paid that much? I closed my account because I was paying for everyone on my line...now they accuse me of giving them my password so they could do what they want. I am under lots of pressure and they don't care. The person who called me was talking to me so loud and telling me they will send it to collection. Since I can't pay nowhere, I am going to have bad credit because of them...I am so stress, don't know where to go or who I can talk. These people are horrible.

T-Mobile has awful customer service and their cell service is extremely spotty. We had over 20 dropped calls within the first week of having the service. Never made a call and when we called about it, they said they had crews working in our area. Two days later still no service so I called to cancel. They continued to bill me for the two weeks I had the phone even though I could not make a single call. Ridiculous.

Ordered two phones for my son and I. They activated the phones two days before I was supposed to receive them. Two days after due date I finally got them. The rep said I had service after she asked for my address to check. Had no Internet service at all. Called ** at the tech part. He said if we lived 10 miles either way we would have coverage but where we live in the country, we had none! So I told him I was canceling all before the 14 day cancellation period. I spent $183.76 to get the phones and returned them like I said before ethereal 14 day period was over. Then I received an email saying my payment was received and they charged me exactly 103.76. I've called and got the runaround.

I went into T-Mobile here in Las Vegas. From just switching to Verizon I was a little nervous about switching over but the associate treated me right and I felt like I made a great decision. My service has been great! Just as good as my Verizon service. No complaints. I'd recommend to anyone! Thank you Las Vegas T-Mobile.

I have been with T-Mobile for about a year, and that's a year and a half too long. Carefully I researched the reviews and coverage maps, questioned the local T-Mobile stores and reps, and was assured to have great coverage and fast speeds!!! It's fast, but coverage is inconsistent, and weak "at best" non-existent frequently, and that's at home in the center of the city!!! I was mislead by advertised and publicly claimed coverage, as well as falsely reassured by local T-Mobile store reps that I would have full "fabulous" coverage throughout the state!!! Bold face lies, and they knew it!!!

I have been calling T-Mobile for three weeks problem of no reception, no text, drop calls you name it. I took my phone to the shop to swap a sim card, the tech ended up deleting over 400 contacts from my phone with no way to retrieve them back. I was on the phone for over three hours with no help and this is a business phone.

I encountered an unauthorized access to my account by one of T-Mobile's in-store reps. This guy initiated changes to my account through a breach of security protocol. He (known as **) asked the person requesting this change for the account's primary phone number only. The change was to activate a new phone. The person he asked was not me (the account owner). See the serious problem here? I spoke with another T-Mobile rep about this and to confirm the proper procedure. He immediately agreed that this was a breach of security protocol and followed immediately by reporting the incident to his supervisor. He claimed T-Mobile is big on account security and this transaction was enacted illegally and should never have happened. I still retain their service (for now) but the very next violation of my account privacy will not be taken lightly.

Been with T-Mobile since 2014 and have had very poor service, dropped calls, no texting ability. Their website has been down for over 48 hours. I have a Samsung phone that has been replaced 4 times in the last year. I can jump to another phone, but I have to pay an additional amount in order to do that.

I have 4 people on a plan and purchased 2 very expensive phones. I was given an 10% discount for being a member of the NAR. Well my bill increased and I was told they will no longer honor the discount because I am a member not an employee of NAR. Sprint offers an 18% discount for members and they will not even give me back my 10% to match their competitor.

I receive some email and a mail from T-Mobile after complaining about my problem. The email say they can't reach me and the letter say after check it then I'm qualify for an UNLOCK but when I email back no one answer. I call the # on the letter no one there. I kept calling and calling but never reach anyone and every time I leave my case # and phone number but no one reply or email me back. Till now is been year and my phone not even unlock! On the bottom is a COPY of my previous complaint.

Because I was not given the required information as to what I should do after switching to T-Mobile, I am now stuck with a $450.00 collection payment to AT&T. Although T-Mobile has given me a credit to my account it doesn't solve the problem. I recently moved and the only cable provider in my area is AT&T U-verse and I am not able to watch any TV because of this issue. T-Mobile needs to make this right. I am a reasonable person but this is a case of really bad customer service!!!

I been with T-Mobile for about 3 yrs. The service is horrible my call drop constantly. I get text messages in the middle of the night that were sent earlier. But my worst is that one of the workers at one store made a huge mistake and I had to fix it. That is not fair. I advise people to NOT get T-Mobile. Their phones are from $500-800 dollars and they suck also! Recently bought my Galaxy S5 and it stopped working, didn't even last me a yr. I am looking to get a different carrier. T-Mobile is nothing but stress!

I tried to come to t-mobile in feb-2015. I was bringing over 4 phones. When they sent my sim card it required that we call and activate the phones. One of the sims cards they sent was the wrong one. So they told me I had to return it. Which they put that credit back on my card and then recharged me for the correct one which means I still paid for 4. I then went on to try to activate the phones with the cards. Then the man stated after being on the phone for 2 hours, you can't use these phones. He then said we will refund you for the charges for the cards and go ahead and cancel the account. I paid 100 for 4 phone deposits and 11.99 for overnight, which they credit me that back because it didn't come overnight.

I just upgraded my from a 2GB to a 5GB two weeks and the 5GB data services was gone within a week. I don't understand how this happened so I called T-Mobile to get a better understand and they totally disregarded my concern. They kept transferring me and everyone repeated the same thing "I used all the 5GB data so the speed reduced to 2GB which is dinosaur speed". I knew this already. My question was "How did I use it so quickly? What I am doing on my phone that is using it up so quickly?" No one could answer the question. Then they transferred me to try and upgrade my plan AGAIN. No thank you! I will be look for a better service provider.

I switched to T-Mobile. I had 0 service my house, on my way to work, and at my job. I continued to call and let them know, was not able to use my phone. If I did it would be long enough to dial number get someone on the line and disconnect. Bill @ 1710.00.

I have a brand new Note 4 and it drops calls. People keep asking why I'm not picking up my phone. I'm not getting the calls. My voice mails take a full day to alert me. I called over and over and over...NOTHING!!! I have been with T-Mobile for many years. I was under contract and when it ended, I called to cancel. I told them I'm a grandfathered contact customer and my service was bad. Rep said, "Oh no, it was the outdated phone you had. Let's upgrade you and you no longer have these issues." Wrong. So wrong I should have went with my first mind and left. My problems are still bad now. I have to pay for a phone I can't hardly use. I am now saving and working to pay the phone off, sell it, and leave for good.

I switched to T-Mobile because they claim I had excellent coverage for my area. Our family purchased four phones. It has been the worse service I ever had. I use my phone for business and have lost clients. After about ten calls to customer service they finally said "so sorry we can't give you the service you need but you will still have to pay the balance of 1100 dollars for the four phones!" I bought my phone thinking they can provide me service!!! This is unfair games! They also tried to blame the service on the iPhones we had and told me to call Apple and have them exchange all the phones for new ones since it has been less than a year. The Apple service agent laughed so did I and he did a third party call with to T-Mobile to let them know how ridiculous and desperate they sounded.

I purchased a family plan for $100 from T-Mobile store in October 2014. In the beginning, everything was promising and I was happy about my new plan. However, that happiness didn't last long. About a month or so later I saw an ad at the store about free (Alcatel one touch) tablets with free data. I thought it was too good to be true. I asked the store manager whether or not it was true. She told me it was true, and that all I needed to pay is the tax and $10 for the SIM. Before purchasing the tablets, I talked to another sales person at the store to double make sure, and he reassured me that I would get free tablets with free data. Then, I went ahead and purchased the tablets.

We have been with T-Mobile for about a month. It was the worst decision my husband and I made. We are in a 4G LTE area according to their map but we don't get good service at all. Spoke with customer service. They stated the towers are being modified in our area. If we knew the service was going to be this bad we would've stayed with our previous carrier. We will probably be switching back to if the service does not improve.

I had my number ported from AT&T to T-Mobile prepaid, since they offered the best rates, and the reception where live and work (Colorado Springs) is acceptable. Also, I used to be a loyal T-Mobile customer many years ago, but was in a way forced to switched to AT&T since they were the only GSM carrier offering the iPhone 3GS at the time. Going back to T-Mobile turned out to be a huge mistake, and it turns out that you really get what you pay for. When I originally signed up for a T-Mobile plan in 2004, they had a reputation of having outstanding customer service. That is no longer the case. They have by far one the worst, and the most inept customer service that I have ever had the experience of having to deal with.

I have experience the worst customer service ever. There is no coverage in my home and I have to be on calls and visiting stores for the past 10 days straight and still you guys couldn't send me the right kind of router or white or even 4G booster. I asked for a 4G booster and twice two times in a row they sent me the wifi so sell router and not the 4G booster. They just don't seem to understand. They're very careless handling customer request. It's like you are literally teaching a three-year-old A for apple & B for ball.

First they charge me $50 a month, and I was fine with that. Thinking since it was $50 I would have great service with customer service and tethering. Not only do employees argue with me and get me more riled up, but they are saying I have to pay MORE for tethering to my phone!!! I'M ALREADY PAYING $50!!! If I want crap service, I'll go to family mobile for $25 a month. That way I get what I pay for. Never wasting my $ with their thieving plans anymore.

I was with T-Mobile for one month. Their reception was awful, international calls was a rip off. They have charged me more than l was told. l dropped this company before they empty my wallet. I DO NOT RECOMMEND T-MOBILE!!!

4/24/2015 I called T-Mobile concerning a cancelled account and billing. My son and I went to the T-Mobile store in 3/2014 to transfer service from Verizon to T-Mobile. (Huge mistake) T-Mobile did not have the iPhone 5s 32GB in stock. Therefore we had to wait for delivery of the phone. However, the sales representative advised he could activate a number and we could Port the number from Verizon to T-Mobile. Sound simple right. Well not the case for T-Mobile Customer support team. The original remained active for the whole year even after many calls to customer support. The billing remained $80 per month for a whole year; when the billing was suppose to be $50 a month for unlimited everything.

So I called T-Mobile trying to cancel my account which sounds simple enough. However this was not the case. I was transferred a total of 6 times, back and forth like something out of a bad comedy, before I couldn't take it anymore. I hung up with my final words being "CANCEL MY ACCOUNT." Well apparently that wasn't good enough because I got a call from T-Mobile about two months later stating I was past due on my account which had never been closed. I told the gentleman to kindly close my account and he promised me that it was done, closed over. However it was not over. I got a call from T-Mobile again saying I still owed for my account which was never closed.

I took my daughter to T-mobile to get a new sim card for my daughter for her birthday gift, February 22. As I talked to one of the employees, I ask her to ring it up. The lady at T-mobile said she would check and as the whole process was going on, she charged me $69.95 for the plan and the activation fee. She told me everything was done and that all she needed to do was wait for the phone to load and activate. She said that it didn't work and that she would try again. After she tried everything from turning it off to call the manager, she said she didn't know. I asked her about if the phone was unblocked like I had asked in the beginning, she was like "oh let me check."

I called customer service and they said I qualified for my new phone upgrade so I go in to do it then they wanted to take the phone that I have been paying on for a year with the 80 dollars you paid when I got it then wants 300 dollars for my hopper upgrade. I have been with t mobile for 7 years on another account paying with my cc and because I wasn't the primary that didn't count. And I was 3 days late on one payment it cancels my credit on hopper. I wish I was treated better as an 8 year customer. I probably would not refer a friend thanks for the customer loyalty feeling WM. I was never told that it would be such a hassle to go through this program. I pay over a hundred dollars a month and you have no flexibility to customers.

T-Mobile offered me a 15% company discount to switch to their carrier. So I switched to T-Mobile and purchased two new T-Mobile ready phones. However, once I started receiving bills and inquired about why my discount was not applied, I learned that T-Mobile was refusing to honor the 15% discount they promised me. T-Mobile claimed my company's discount program expired one year prior. I have been in a dispute with T-Mobile for more than 3 weeks but just keep getting passed from one representative to the next. It appears they have no intention of honoring the discount.

I purchased a LG Flex phone outright last year. My phone started to have problems with holding a charge and then the accuracy of the phone itself. Before the year warranty I went to the local t-mobile store. A new one (Let's call it #2) was ordered to replace my old one (Let's call it #1). It arrived the next day and then I was able to spend a mere 7 hours at the T-Mobile store to try to transfer apps, contacts and pictures to #2. But it was clear that #2 also had a weak battery and was a refurb that wasn't really refurbed. I called John Legere's office and spoke to their representative.

I live in NYC, which I think most people would assume would have pretty legit coverage by most carriers (including T-Mobile). Issues:

What a bunch of **. T-Mobile sends them my account after I went to AT&T. Says I broke my contract and owe $1443.00. Called ** 2 weeks ago and said check with T-mobile which she said "ok". I called T-Mobile, spoke with 5 different people. Called and spoke to ** who said they are closed now. Called back, spoke with ** who said "We are open now", says will check. Tells me write a letter in my own writing disputing this debt. To deal with these idiots, be careful you might wind up talking to their office in India since ** wanted to leave early.

Ended up canceling service with T-Mobile about 5 months ago, best decision ever! When I canceled I had my phone paid off, my payments were 77 per month and I had been with T-Mobile for around 4 years. The rep told me I would only have to pay my last phone bill and that would be it. I paid it, switched my number to a different provider, and then a month later I noticed T-Mobile took $178 out of my acct. I called and asked what the hell they thought they were doing and that I was promised that I would no longer be charged and that my service was canceled. They refused to give me my money back for an hour. They said they would only be able to refund half of the $178, and that I would get a check via mail in about a month.

When I opened an account with T-Mobile my husband was transferred over to my account. Well in the transformation process they never took my husband's information from his phone. We have been paying bills on a monthly basis. Never once did they say that my husband's phone wasn't on my bill. They shut my husband's phone off completely without notification. And sent my husband's remaining balance to collections and I would like this resolved and they won't resolve it for me.

They keep on increasing the phone bill without informing the consumers. We receive quite a few texts advertising buying/upgrading phones & services; filing out surveys etc. But when it comes to jacking up the phone bills, T-Mobile will not send a text informing customers about it. I was told by customer service, "for that you have to go to their website to read them" - why is it that?

First they claim they will pay your early termination fee - Total lies. I sent a rebate forms twice, nothing was received. I called them 10 times and no one seems to have anything logical to tell me. Secondly, they asked for the first month bill so I wouldn't owe them whenever I cancel my service which I paid, then when I finally cancelled my service even before the end of the billing cycle, they still charged me 101.75 for the month that I cancelled. I called customer service and to my surprise, they have no explanation except going back and forth complicating issues. No one should buy their BS. Their service stinks and on top of that, they lie a lot and their customer service rep are all scammers.

My phone would not work hardly anywhere... T-mobile made no attempt to fix the problem, they have no towers... they held us hostage for two years with phones that did not work... Now we quit the company. Two months ago they sent us a bill last month for $1,721. We called and the bill was cleared. Now we get another bill for $166.56. This company is something else... We told the rep the phones did not work anywhere. He told us if it was my phone I would go somewhere it did work... Spend your money somewhere else people.

I've been a customer with T-Mobile for 10 years, after having a phone that didn't perform up to standard I received 4 replacement/refurbished phones. Each of which had different issues. When I contacted T-Mobile about the issue, all that was offered to me was another refurbished S4 or trade in my phone that I owed $60 on and start a whole new balance with a new phone. In my opinion this is beyond ridiculous! 10 years and that's the best offer on the table. Needless to say I opted for a refurbished Galaxy S4 so I can pay the $60 I owe and switch carriers.

I bought 2 iPhones just Last month, almost 2k. A month later the mic on one of them isn't working. I went to the store. The manager named ** takes a look at it and said, "The water indicator was missing and I can SEE it was removed, and We didn't give it to You like that. And because of that, 'cause it was removed, the ONLY thing I can do is exchange it for a new one for a $175 charge. And if You take to the Apple Store they'll charge You more." wtf!! I have to pay $175 for something that is missing and I didn't do!?

I switched to T-Mobile like six months ago, in have the unlimited LTE plan and to my surprise my internet is super slow and the company has done nothing to fix my problem, so I am just wasting my money! Is there any way I can sue this company for stealing my money? Lol anyway, if you are thinking about moving to this useless company, don't do it, try cricket. I heard it was good and all reviews are good!

I switched to T-Mobile from Verizon because I thought it would be cheaper. The website says $150/month for 3 lines... when you go in the store they say $150/month for three lines. Coming from Verizon $150 for 3 lines means 3 lines including phones. T-Mobile is $150/Month for 3 lines, not including phones. You pay for the phones separately, but they are not forthcoming with that info in the store. There are no contracts, but you have to pay off the phones before you can switch carriers, and that would be a big chunk of $$. So I am currently stuck with T-Mobile until I can pay off or pay down the phones. That $150 bill that I was told is now $250 per month. That was mostly my fault for not gathering more information, and being thorough.

This company sucks! Go to Verizon - I'm glad I'm getting out of T-mobile! It seems that my bill goes up every month. We started at like $100 for four lines - now it's up to $186. What?! At T-mobile the iPhones are so much money. At Verizon it's $100 for a 5s and $60 a month. At T-mobile you like $60 plus almost $20 so your bill is high for one phone. I got an Android for $200 and I'm getting an iPhone for $100 at Verizon - it's a better phone for much cheaper!

I signed up to transfer to T-Mobile from AT&T on March 28, 2015. As of April 13, 2015 I still have not received two phones and 3 Sim Cards. After calling they said that my order had inadvertently been cancelled but they still billed my credit card for the costs. I am not told that it will take them 48 hours to review my order and another 7 to 10 days to receive a credit. I still have no means of knowing exactly when or what they will do. I can only call back after 48 hours and find out the latest status.

After 11 years with T-Mobile, I switched to CRICKET who offered a much better deal at flat rate. I purposely called T-Mobile at the end of my billing cycle. A month and half later, they send me "the final bill" which is $103.08, which basically is a FULL MONTH OF SERVICE without the service. When I called, I was told that it was printed in "The Service Agreement". I did everything I was told. I waited until the contract expired, I cancelled at the end of billing cycle and yet, they want another full month! I cannot believe that T-Mobile is getting away with it. This is a major rip-off. And I know nobody will do anything about it. And then they bill for calls that I could not have made because I was already with the other carrier! BEWARE OF T-MOBILE!! Terrible service, customer service is unprofessional and they lie. Get everything they promise you in WRITING!

I bought a screen protector for my cell phone, I even thanked her kindly for putting it on for me especially since we had issues with exchanging my phone. I had less than 24 hours and they were trying to charge me a $50 restocking fee after I was told was only $5 when I called an hour before I had walked in their store. She then smiles a fake smile and says to me "in case you try and take this back for a refund, I've put it on so you can't". Then says "hope you enjoy your phone", and yelled the next customers name in line. I had no intention on taking the screen protector back and I have never left a store in tears before or have even thought about writing a review on anybody or any company at any time in my life. I regret leaving AT&T because of their friendly customer service I always received, but they were too expensive is the only reason I switched to T Mobile.

Yes, I was a customer for almost ten years. I complained all the time of no signal. I broke down on a back road last year. No signal on my phone. No one to help me. I was stranded for almost 4 hours. Never got a signal. A farmer finally stopped. When I got to the big road and had a signal, I called T-mobile. The girl told me if I did not like their service I should go somewhere else. I did, then I lost my job barely making it. Tried to make arrangements to pay my bill and my phones every month. They would not go for that, said they had to have it all at one time. that was over a thousand dollars. I want to use galaxy s5 on prepaid but they blocked it. So I'm stuck with a phone I cannot even use on prepaid. They need to upgrade their lines and towers.

I purchased a very expensive phone from T-Mobile and 3 months later, it is not charging. T-Mobile sends me a "refurbished" phone with less Samsung warranty on it than mine has. And who knows where it has been or has happened to it? So I again call our "friendly but lying" T-Mobile who tells me Samsung sends the phones not them and only Samsung can authorize a new phone. Just as I thought. T-Mobile does NOT care about their customers who have been with T Mobile a long long time. They just want to lie and scam.

Month after month T-Mobile changes my monthly plan without my authorization, and the monthly bill is never the same amount. I've called customer service multiple times, but they always give me the runaround. Always coming up with excuse after excuse. MAKE UP YOUR MIND T-MOBILE!!!

We changed over from Verizon where we were paying $179 a month to T-mobile, where we were promised unlimited everything for 4 lines for $120. Now we are paying $331.00 a month. They insulted my father and would not keep their word.

After 30 days that I signed up I send an email with a picture of my Verizon bill. I got the email from the lady who helped me when I sign up. And when I went to the store to pay my bill I asked the man and said “it takes 6-10 weeks to process the ETF”. To cut it short they did not process my ETF because it's over 60 days. I spoke to supervisor and said I'm not eligible for ETF since it’s been 4 months. I was shocked and mad. I was with Verizon for 10 years, never gave any problem but with Tmobile - I have been screwed. They lied over and over. I paid my ETF to Verizon a month after I transferred my service to T-mobile. But never get ETF from T-mobile. I'm not happy with the service.

We keep getting these calls saying that we have to pay $300 dollars or $600 dollars for an account that we never had. We been with AT&T for the past 11 years so how do we have to pay for something we never had. Think it's time to let the courts handle this!!?

We have been "loyal" customers for three years, and during those three years we have had issues with billing - specifically, we will be charged for services not requested by us; or our rate plan will be changed without our consent. Our bill fluctuated for years between $150 and $200+, and every time we called we were given b.s., which we swallowed because we thought, well, they must be right. However, this past year we have been getting the same letter (I finally realized I had to start keeping a record so, I have about 4 of them) in the mail from T-Mobile notifying us that we have been declined for credit. I do not understand, and neither does my husband because we already have the devices we need and we have not applied for any credit or services.

Called T-Mobile to verify this collection notice is valid 4/5/15 and they said yes. We had a month to month internet WIFI card and they have generated a fee they say we never paid for $161.00 which is false. We cancelled our account in person at the T-Mobile booth in Stockton CA Mall off of Pacific Ave. We have numerous problems with T-Mobile and remember all these details. Will likely take them to small claims court.