T-Mobile Reviews

The problem is that every month since then, I have had to call and get the $10 credit added to my bill. Every month, I have to talk to a different person, I have to explain the above and I have to be put on hold. Only to be told that the previous person "didn't put the credit in right. Don't worry it is fixed now." Then the bill comes next month and the credit is still not being applied.

In December, the person said they are sorry for all the inconvenience I have had. They will give me the credit for six additional months. I said to them why would I want the additional months if I have to call every month for the credit. Their reply, "Don't worry it is fixed now." January 2012 bill comes, it is still not right. I go to T-Mobile store where I signed up originally. Tell my story to supervisor Cliff. He says don't worry and he'll take care of it. Every month since, I've had to call Cliff and it is still not taken care of.

Today, I called him and asked for someone over him to talk to. He said there isn't anyone. I've already called them every month for the last nine months. It is ridiculous that I would have to call every month for the next 21 months. My time is valuable and I have wasted far too much already dealing with this problem. I can't believe that there is no one at T-Mobile who can resolve this problem. If T-Mobile is incapable of living up to their end of the contract, then I want out of my contract!

Since we both returned the phones, we requested the plan be changed back so as to not extend our contract dates, which was specifically stated. But all that was done unknowing to us was a price adjustment to our old plan rate, not changing our plans back to the original. So we are stuck with new 2-year contracts which we did not want because we returned the phones. Neither going back to the store nor speaking with the very same employee who remembered us because we have been to our town store a few times can correct the rate/plan problem. Apparently, "too bad, so sad, we can't do anything". Now on another note, I encountered numerous internet connection problems on my MyTouch Slide 3G phone and called T-Mobile many times. Nothing fixed the problem, not swapping phones twice or tech support helped correct the problem.

I then called a few months later to cancel service and after a lot of coaxing into not cancelling and giving me a discount on the Samsung Galaxy II 4G and saying I should not have problems and not wanting to get the $200 early termination fee, I decided to do this. They sent the phone to my job under my boyfriend's name and no mention of the company I work for, so the secretary gave it back to UPS not knowing it was for me. UPS wouldn't give it to me at the store because I'm not the name on the label. So I had to wait a few more days for that nonsense to be settled before I got my phone. So now, I have my phone and I am still encountering internet connection problems here and there. Also, for 4G, this phone isn't fast at all! I'm angry because I did not buy a 4G phone and have our contracts both extended yet again because all of a sudden, we were told that if one of us upgrades, both our contracts get extended.

This was never the case before, so I am really annoyed at this now. So I keep my phone but am calling T-Mobile every other day complaining about my constant lack steady of internet/network connection. Nothing tech support does helps and now I'm told I have to turn my phone off at least once a day to help the phone connect to the nearest tower. Also, I am now getting told maybe I am not in the coverage area etc. and the system shows I wasn't in the coverage area, etc. I work in midtown Manhattan and live in Astoria queens and I haven't traveled anywhere far from home or work. Are you telling me Manhattan isn't covered by T-Mobile? So now after more calls, a few employees say maybe it's the phone. I told them I doubt the problem is the phone because I had numerous problems/complaints on my 3G network MyTouch Slide, which was switched a few times. But after still having problems for the measly 12 days I had the phone, I decided to replace the phone as they suggest.

Tidbit: If you do anything in the store ever, you can only go back to that store to get help. If you do anything over the phone, you are only allowed to do anything pertaining to that on the phone only. So I can't simply go to a T-Mobile store and swap the phone out. No, I have to go to UPS and buy a box and a label and I was told to call back with the tracking number and they can process my replacement phone and get the new one shipped out. So I did that and I called T-Mobile back. This particular rep told me I have to wait until T-Mobile gets the phone before they send my replacement. This wasn't the biggest deal to me, I wasn't in any mood to argue so I said fine, but I asked about getting a credit on my account for the cost of shipping etc. He said it's fine and I said my total was $17.85. He took the number down and said I would have this credit on my account in the next billing cycle or so, so I'm like okay, even though he didn't ask for any kind of receipt from UPS which I do have that shows this amount.

So days passed and I tracked the phone and saw it's on its way to T-Mobile in Texas. So I'm a little annoyed with having to use my old phone again on 3G with its problems again. So I called to inquire about getting my replacement phone sent out since UPS tracking says T-Mobile will have it the next 2 days. So after so much ridiculousness on the phone and having to explain everything that's gone on since I received the phone to 2 different department people and even giving the address for it to be shipped to, I was told a supervisor will call me back in the next few hours. I'm so confused with what the problem is on sending my replacement phone and I'm like "fine whatever, I'll wait for the phone call that I'm sure will never happen".

So cut to the next day, that being today after I tracked the phone and saw it's in Texas, but not officially delivered to T-Mobile, they will get it tomorrow. I called T-Mobile and again, I was explaining the whole story of why I need a replacement phone all over again and this time, I was not very nice to the employee. I don't curse them out or yell and scream, I am a nice person, a little too nice sometimes. I said, "why doesn't anyone put notes in your system? Each time I call, it's like talking to a new employee each of whom says different things about policy etc and who has not a single clue nor note to read about my numerous calls and problems". So now this employee asked what number on the account am I referring to about 4 times, placed me on hold and came back and said my phone should be delivered tomorrow. I said, "what are you talking about? I called yesterday about this and there was no talk of my replacement phone having been sent out."

Since that employee was clueless as well, yet mentioned a phone call from T-Mobile supervisor that never happened, she didn't even know what I was talking about when I called a few minutes ago about inquiring when I am going to be sent my replacement phone and yet she insisted in her system that my phone is coming to me tomorrow. I said again, "maybe you at T-Mobile is getting the phone I sent because according to UPS, the delivery date to T-Mobile is tomorrow". But yet again, she insisted I am getting my replacement phone tomorrow. So I asked for the tracking number and guess what? She started reading my tracking number for the phone I sent back and I was like are you kidding me? So now I was put on hold and she came back and said I will have a credit on my account for $10 for phone shipping.

I told her this was spoken about days ago and I was told my credit was $17.85, which is what it cost me. Then I was told the supervisor is going to call me back about the phone contract renewal which made no sense to me why I need a new contract renewal since the contract extended yet again when I purchased the Galaxy 3 weeks ago. So after more back and forth, I told her I don't want the phone anymore and I'm done with T-Mobile. I want T-Mobile to refund my credit card the cost of the phone. She stated again that the supervisor will call me back to discuss the contract renewal and they will process my phone order. So I said again, "I don't want the phone anymore, don't process anything, don't send me any phone but your supervisor can call me if they need to discuss anything." She said my credit card will be refunded in the next 30 days or so.

I am curious to see if they will refund the full amount or if they are going to again make me pay a $50 restocking fee. So my boyfriend, who is the holder of the account, called to have our accounts split off the family plan so I can have my own account so that when I switch service, he doesn't get my early termination fee of $200 under his name. If they can't provide their own great advertised USA network coverage nor adequate knowledgeable customer service, then why should I be forced against my will into staying with this company for another two years and on top, be required to pay them more money upwards of $200 to leave their dreadful service? This is a terrible, and I mean terrible, phone company!

Now I have another letter stating I still owe over 235 dollars(?) from MCM collections in Oak PA. Nice. eh? Years of abuse. Yes, I was screamed at when abusive collection agents told me I never canceled the number. I said, "Excuse me? I am talking to you on it." They told me, "No, you are not, and what number can we call you on? We will take payments. You owe us for over two months of service."

They might have been talking about my son's number that was on my line. He canceled previously to get his own line. He is now, being as this is years later, in the military service now, so pursue him and harass him. I dare you.

I had to go online and fix everything back. I got my payments caught up and the app was set back up. Two weeks later, they turned my phone off stating that I was past due. I advised I could show my bank statements as proof the payments were made. I was talking to a wall. I went into a T-Mobile store to try to fix it and they cannot handle billing. They could not turn my phone back on. I was fed up and so I went next door to the Verizon store and set up another account.

Now, I have an account with a collections agency for T-Mobile for $723.00 - no explanation of the charges except that there is a $400.00 early termination fee ($200.00 for 2 phones). I have asked for itemized bills to show how I was late to shut my phone off in the first place and neither company will provide. I am filing a complaint with the Federal Communications Commission Consumer and Governmental Affairs Bureau (Consumer Complaints) at 445 12th Street SW, Washington DC 20554, the Texas attorney general office’s Consumer Protection division (PO Box 12548, Austin, TX 78711-2548), and the Better Business Bureau. I recommend any one that has billing issues with T-Mobile to complain to the FCC, your state’s district attorney, and the Better Business Bureau. Maybe if they have enough complaints, someone will listen and start regulating what these companies can do. It should not be David fighting Goliath - we should have rights as consumers.

Earlier, we had a huge problem trying to get rebate on both phones. The rebate department refused it saying we were not eligible. We called them, wrote to them and went through an arduous, frustrating process. Finally, they sent it. Now, we have a new, bigger problem. It turns out that both phones are being billed at $40 per month in installments. In all, we will be charged $400 per phone, which was supposed to be waived off according to T-Mobile agents. We definitely don't need these phones. I want to return them and and not get charged a penny for it! This whole thing is turning out to be a fraud. Agents at the outlet lie to customers and lure them because there is no record of the dialogue between you and them. And then T-Mobile bills you exorbitantly and says you should have been aware of this earlier.

So, go ahead, fill your phone with more than 45 voice messages then try to call voice mail from your phone, you will not be notified that your voice mail had reached a max. Then, call your phone from another phone; you will not be able to leave any more messages. I suffered through this issue and had lost several calls from my clients that I do business. In fact, I lost an account and lost revenue. The T-Mobile representative had admitted that is something they cannot fix. This big time lawsuit is for all unlimited plan holders since 2010.

After looking at my account online, it stated that the #** used 446 talk minutes when I have 1,000; meaning, that I had minutes left to use and I shouldn't have had an overage charge of $12.15. The #** used 1,680 talk minutes, which should have an overage charge. They have been stating charges on my bill that I know nothing about, such as downloaded games that are not on my phone. The customer service reps were constantly contradicting their selves, and they are also very disrespectful and constantly stating that I was going to pay it no matter how I felt, because the charges were accurate.

However, I am on a new contract as of this year, but I have been under my mother's plan for plenty of years prior to me getting this new contract, in which charges that I'm seeing now I've never seen before. They are sneaky and conniving, and I cant wait until my contract ends!

T-Mobile has become a company of no ethics, no customer service and complete thieves. T-Mobile is stealing our money every month (in my case, $177.00 a month for 2 phones) for phones that are now useless and that know these cannot be used anywhere around my home for even 10% of the time when I need to use my phone! I am now ending monthly payments to T-Mobile due to zero customer service willing to help restore my signal. This company has turned criminal. When a company takes consumers money and does not deliver services, that is called stealing! Stealing money is against the law in all states!

Our contract should have been up at the end of May, on the 19th actually. I called a week ago about yet another billing problem as well as complaining about the service. We use our phones for business yet we can never use the data plan we pay so much for, and we are constantly dropping calls or unable to use our phones in buildings and so on. I was told that we could upgrade our phones - for a fee - and when I finally asked if our contract was up in May, I was then told, "No, it was September."

It took two different people before they could explain to me that somehow one of the reps in Sept 2011 had changed our contract. When I asked what was changed, they could not explain this to me. No rate changes, no minute changes, no data changes - yet suddenly my contract is extended about 5 months. I hit the roof. I had just been unable to use my phone during an emergency and I was angry that somehow our contract has now been extended on crappy service that we pay over $240 for every month. Our bill is supposed to be only $215 per month, yet it never is and always goes up until I complain to several people.

The third rep I spoke to, who was supposed to be a supervisor, told me that I would have to contact the contract dispute department. Of course, there is no phone number to them, only mail, fax or email. I have now sent several emails with absolutely no response. I even simply asked for them to let me know that they did get my email. Nothing. So, now I am faced with continuing to lose business calls and look unprofessional or switching to someone that actually has better service and paying a termination fee. We will be speaking to an attorney about this as we did not authorize any change to our contract nor did we ever authorize any of the hundreds of dollars of extra charges per year.

Bottom line: do not use T-Mobile. We have been model customers and use their most expensive products, yet their customer service sucks, their phone service sucks, and apparently they can simply extend your contract without you knowing.

I called to cancel the additional payment and was told they could not help me and would attempt to withdraw the $108.06 again if I canceled the double payment. I am also being charged for a check cancellation fee. My bank has now charged me twice with an overdraft fee of $30.00. It is unfair, since I made the payment on time with a different account. The supervisor refused to help me and also canceled my payment installments.

This is no way to treat a customer who makes daily sacrifices to pay her bill on time. I did not authorize an additional $108.06. I obviously have problems paying my bill, which is why I set up an installment. T-Mobile has no right to abuse their customers and steal unauthorized payments from customers, who are willing to pay their bills and keep their service. I should not pay for a check cancellation fee I did not authorize. I honestly am fed up with the customer service and wish to no longer be a customer.

I changed my plan to what they said would be $59.99 for unlimited talk, text and data. When I got my first bill, I noticed a $20.00 data fee. I called to ask about this and it wasn't until then that I was told this would be an additional monthly charge. I've spoken to so many different people and they all have something different to tell me and why the previous person I spoke to was wrong. I'm so fed up but I'm not giving up.

They have done a similar bait and switch trick on my son who is living on his own and making $10 per hour. They advertised a $49.99 monthly for unlimited talk, text and data for 2 people so he and his friend signed up. Again, they never told him about data fees and insurance fees. Last month, when I got my bill, there was an additional $200 "migration fee" on it. Turns out, when I changed my plan, there was a fee for changing that, no one told me about. T-Mobile did credit me for that. Who has time to hold on the phone while you wait for customer service for so long? Their service is disgusting.

How can they charge me for something I did not use and increase the amount to boot? I called the company, they informed me that it was in the terms and conditions agreement that may be but they should have reminded me or mentioned it when I signed up or when I was cancelling my contract. T-Mobile is sneaky, they are leeches and need to be held responsible for their actions against good, hardworking people. BTW, I was never late on not one payment. Just as I said, I am more than willing to pay for what I used, but not for the other days.

Since I am still under contract, a new phone of the quality like this one would cost me about $500-600. I told them that I would consider the HTC Sensation an equitable replacement seeing as it is the phone that came out right after this one and is what they were offering to others having the same problems as me back in October. However, I was informed that they no longer carry that phone and therefore they can only offer me lower end phones.

Everyone I have spoken to has been rude and unhelpful and it is impossible to speak to a manager. I was promised a call back from one over four days ago and still have heard nothing. When I called to complain yet again and ask about that call from the manager, I was simply told that it shouldn't take that long to get a call back, but they still would not connect me to one. I am absolutely outraged that I am being forced to honor a contract when they are not being forced to provide me a device that actually allows me to consistently use the service.

Here it all starts. 5 days later, I received a SIM card. I called to get it activated, and a service rep informed me that my next month's bill will be higher, because there's a $50 data charge? That didn't sound very good, since I had requested a block on that phone; and I thought they had forgiven that charge. When I informed them about that, they didn't seem to know!

So I asked if I could cancel my "over-the-phone contract extension" that was just 5 days ago. They said, "No." I understand that most cell phone company give a "cooling off" period. I am only 5 days in the new contract, and they won't cancel? I then repeatedly asked to speak with a supervisor, but they wouldn't transfer me! I called the third time, and they gave me an e-mail address to write to dispute my contract, but they would not let me speak to a supervisor at all.

I liked T-Mobile customer service before. But the recent encounter has changed my mind, since T-Mobile charge a flat rate for early termination fee. I may just pay that amount, since I am still only a week into the contract and take my business somewhere else. It is not right that they won't reverse a contract after 5 days.

I was a happy T-Mobile customer for about 8 years, until in mid-2011, I started receiving larger than usual bills, being charged for calls to numbers in my Fave 5, poor phone reception due to my move and having customer service representatives tell me on the phone that they had made changes and corrections to my account that were never actually made. It was due to the improper billing, phone signal and extremely poor service that I left T-Mobile in the first place. Now T-Mobile has added on additional fees besides the cancellation fee when I believe if they did a true account audit of their mistakes, they would owe me money.

Every month, my bill is higher than the previous month. I have spent hours on the phone with customer service agents over the past 5 months because of the exorbitant charges. They say they’re issuing credits and canceling services that are causing these charges. They advise me to pay the bill as it appears which includes the overages. I have complied, but they haven't. I am so frustrated and want out of this contract. They refuse to let me out without the $250 cancellation fee for each line. I feel they have completely violated the terms of the contract by not providing the service they agreed to by misrepresenting the fact the Flexpay plan was being discontinued and because of their inability to resolve my ongoing issues.

While on the phone with them, they were asking me if I wanted to upgrade my plan. I was under the impression when I started the contract two weeks prior that I had the highest data package (10gb unlimited) and the WiFi hot spot. Apparently not. So I upped my plan to the 5gb unlimited plan and the WiFi hot spot. How is that unlimited if it has a limit? Okay, so I knew that I wouldn't have that great of service in my area before I got the phone and contract but I did it anyway because I wanted this phone in particular. So I get a call from them a few days later saying I need to go into a T-Mobile store and get a new sim card and that will fix the problem. The problem almost stopped before I got the new card. I received a call later on in the month asking how satisfied I was with my service. Other than the hiccup, I'm satisfied. I can make calls and text in places I couldn't with other providers. All is good for a few weeks then my phone has started resetting itself 2+ times a day which is okay except when I'm in the middle of doing something.

My billing cycle begins the 9th of every month. So last I get a courtesy call again and was informed that I was almost at the end of my billing cycle and my data usage was very close to being used up. At that point, I was informed that I was limited to 100mb in roaming coverage which they knew from the get go that I don't live in T-Mobile coverage area and failed to tell me that. They also failed to tell me that the WiFi hot spot that I'm paying for cannot be used in roaming areas. Today is the 10th of April. My billing cycle just started yesterday.

I just got a text saying my data usage is almost at max so I called customer service to find out and no one can explain to me how I've used more data in two days by downloading 4 songs and looking at Facebook 2-3 times for a few minutes than I've used in the last month and a half downloading hundreds of songs and watching movies and porn and going on Facebook and my email several times a day, YouTube, and the list goes on. Also yesterday, I was using someone's WiFi (which is not supposed to count against your data usage) when I was using my phone. I've read through a few reports on here and they all seem pretty much the same. I was happy with my service until a week ago. I'm not sure what to do at this point being so early into my contract.

I have spent hour after hour on the phone with T-Mobile consumer service. The only resolution T-Mobile has offered me was to replace my Samsung Galaxy S with the same exact phone with the same exact software failures. I have done this three times. Yes, that's correct. T-Mobile has sent me three broken phones in a row, each with the same software failure. I have asked T-Mobile to either replace my phone with a different model that works. They refused. I asked T-Mobile to upgrade my model and I would pay the difference. They refused that also. I asked T-Mobile to replace my model but with fixed software. They also refused that. The only solution T-Mobile has offered me is to keep sending me the same exact phone with the same exact failed software.

Please help me with this out of control, abusive company. In addition to not replacing my phone with one that works, they won’t allow out of my expensive contract without a significant expense. I am a registered nurse. I often use my phone to send critical messages relating to people’s health care. Please contact me at **. Once again, thank you for your help in advance.

Out of nowhere, I received a bill for $330.81 which includes a contract cancellation fee of $200 and somehow a full month's billing for my plan of $59.99 and $70.82 in taxes and surcharges. I was told the billing cycle had started 3/3 and that I would owe for the entire month, even though I cancelled on 3/7. Then they stated I had agreed to a contract when I changed the plan in early February from a Faves unlimited loyalty family plan to an individual classic unlimited talk and text plan. And I was guaranteed and assured there was no contract involvement with that change according to the representative. I never signed anything. I never gave authorization for such a contractual obligation. I would never, ever, under any circumstance with any company, sign or agree to a contract for any reason whatsoever. Not ever.

In the 8+ years of being with T-Mobile, I have declined any and all sales pitches (from their periodic follow-up customer service calls) that would ever require a contract. Now, I am subject only to a mail-in request system to dispute the charges based on their research. This is fraudulent on every end of the spectrum. The recorded discussion between my self and the representative is the only apparent evidence by which they determine the outcome of the dispute. Let's see if that recording is actually utilized or if somehow it's left out of the equation. Hmmmm.

It's really quite sad because I wasn't angry with them and would have given decent reviews until now. Now, I am angry. I am done with the harassment. If I owed them money, I would pay it. If they provided a service for me, I would pay it. Neither of those things applies, so I feel they are making a one last ditch effort to squeeze money for something they shouldn't be able to. I have spent far too long on the phones with them trying to get someone to help me, but alas, all their poor employees are instructed to do all that they can to ensure bad reviews are documented, I suppose.

T-Mobile Contract review says a keypad was pressed. They have refused to provide any proof, however. It was T-Mobile Agent Melissa ** who accepted the contract on her keypad. She committed fraud and identity theft by accepting the contract without my knowledge or consent, after I rejected the offer by hanging up.

I am a victim of a corporate crime. It's outrageous for T-Mobile to tell me that there's no proof of contract, yet will hold me to a family contract I don't even need anymore nor can afford! It is T-Mobile's job to provide proof of contract, not mine. I did not accept because I hung up. I know my rights as a consumer, and they have been violated. All I want is to be returned to my previous off-contract status immediately. It's outrageous that a corporation like T-Mobile can activate contracts by fraud!

I pay for those features and I can barely use them. Okay, on the 25th, I ordered another Sidekick 4G, I was under warranty, I received that phone on the 28th, as soon as I put in my SIM and battery, powered it on, the screen stayed black and did nothing but vibrate. I called customer care, we troubleshooted it, had me pull out my SD card and hard reset it. As soon as it loaded, it turned on but I was having the same issues with the new phone as I had with the old phone, but way worse. They sent me a refurbished phone, the original was new, so they sent me someone else’s broken Sidekick after their techs thought they fixed it.

Okay, well I went to the store which is located in Steubenville, OH, in Hollywood Plaza and ordered another phone, she gave me my receipt with the address the phone was being sent to and I did a change of address that day. She also backed me up and said she did call customer care but that phone got sent to WV, a completely different state and it was delivered the 30th. I got a notification saying my phone was delivered, well I looked, I didn’t receive a package, I call customer care and said someone signed for it and might add that I didn’t sign for the phone, 2 days before this phone. So, I think my mom’s home and 1 of my brother’s kids are all in school, it’s around noon so I called them, they said no, they got no package.

I called customer care, they tracked the number and it was sent to WV, my address is in Steubenville, OH, the phone that was shipped before this one went to OH. Okay, well she said she will lock the phone and I asked for her to match up my signature with the one from UPS, she put in my request and still no call from them and whoever signed for it, if anyone really did only signed my last name. I was told but she said, sorry she will send one out and I will receive it on Wednesday. Okay, well Wednesday comes along the 4th of April and I haven’t received a notification, a tracking number, nothing. So I called and the lady told me rudely, I’m under investigation, that they won’t send me another phone and I was getting charged $300 for the stolen phone, the stolen phone that was sent to a different state then I’m in.

I flipped out it took me 5 1/2 hours from 12 to 5 something to get this resolved and that same day, T-Mobile Corp called me due to my complaint with BBB, he wouldn’t answer my questions and he didn’t help me with anything, it was 100% worthless but customer care finally gave in and took off the $300 for the stolen phone. No kidding, 5 hours later and ordered me yet another Sidekick 4G, supposed to be delivered on the 8th. As of today, the 6th of April, it’s been 12 days I’ve been without the features I pay for on my phone. This was their argument; I want reimbursed on the time I can’t use the services I pay for. For them, it’s not a service issue, it’s a manufacturing issue and that there was nothing they could do but send me that same phone.

Yes, I paid for this phone through Yenz Samsung, won’t help me it’s your problem, I bought the phone from you and you get the phone through them. They said, sorry sir, nothing I can do if this phone we’re sending doesn’t work, you will be eligible for a replacing. I said, okay, what would I get? They said Exhibit 4G, okay, I hung up checked it out and in the reviews. There is yet another guy that got that phone from a Sidekick exchange because his wasn’t working okay. Well, he says it had the same problems, blah, blah. Okay, that phone doesn’t have any of the features my phone has, the features are why I bought the phone. Well, there was nothing they could do about that the phone is $100 less than the sidekick, so they want to give me a down grade keep my down payment on my Sidekick and the money I put on the Sidekick and make me pay the $275 owed on the Sidekick.

The Lemon Law I read says for everyday I’m without service, I’m entitled up to $25 a day on that line for lack of service or manufacturer issue. If the phone is returned 3 times I’m eligible for an upgrade or I can get out of my contract for free. I want the $25 a day for the 12 days I’ve had no service due to my phone issue, I want the money I put down on my phone and the money I’ve been paying on my phone to be credited to my account so I can get a whole other phone, that’s $350 for my phone service not working due to the company selling broken phones. The $60 I put down for the phone and I get charged $25 a month on that phone that’s $510 total I want credited for.

I’ve been nothing but polite, I avoided even asking for anything but them to take back the phone I’ve had nothing but problems with. Take the $300 owed off my account, I shouldn’t have to pay for a broken phone because I signed a 2 year contract and I will not settle for a down grade phone. I want the phone offered shouldn’t be similar in any way, shape or form. I’m not a fool, this product needs to be pulled off the shelves and the people under warranty should get a complete and a total refund and an upgrade from your company 100% knowing the phones have nothing but problems. I wish this department helps me or I’ll keep going higher and higher. I’m very outgoing, you will see if I can’t get what I requested, I want the refund on my phone in full and out of this 2 year contract and I promise I will not stop pursuing this issue until it’s resolved in full.

At no time did the sales representative inform us that the internet stick slowed to "Dial up speeds or slower" following the data cap and throttling down. It was advertised as unlimited internet that would still be functional following the throttle down. Instead, the device is inconsistently functional at best when operating at peak levels and borderline unusable after being throttled down. The severity of this issue is not noted anywhere in the contract. Only the throttle down heavy usage policy is mentioned. Should we have been made aware of this issue objectively beforehand, we would have not signed the contract or would have at least had a chance to discover this during the testing period.

Instead, I'm told it is our fault for not discovering this during that 20 day window and have now been trapped in between paying $400 to opt out of the hardly functional service or continuing to pay upwards of $80 a month for the next year and a half until the contract finishes, with no compromises or options being offered outside of upgrading or paying more for additional data service. I feel T-Mobile should have been obligated to include that information in their contract and dispute being held to such an agreement given their failure to provide me with adequate information.

I was contacted today by an office Representative for T-Mobile USA who politely ignored the issue at hand, apologized half-heartedly and repeatedly informed me that they "declined" my request to be released from the contracts without the early termination fees. I don't have $400 to pay for outlandish fees nor do I desire to continue paying upwards of $80-$100 more per month to maintain internet that is faulty, unreliable and beneath the standards of what I need to work with. I don't have money for attorney's or court cases. All I want is to get out of these contracts that are sucking our money dry for a service that doesn't live up to expectations or advertisements. If anyone has any information that can help me, please email me at **. I'm opting out of being contacted by an attorney as I don't have money for this and I am not about to dive into anything bigger unless I know proper action can be taken. Thank you for reading.

T-Mobile says they will check previous month roaming to decide on this. Reasonable judgment may be made by tracking the history over a year and in my case this is not possible. I am unable to download any documents or project files within this limit. Within new limits and horrible service, I cannot satisfy my clients or business needs.

My credibility is also at stake. This policy is against the contract which I had signed while taking the connection and is a breach of contract. I am paying for 200 MB while am restricted for 5 MB if I travel. This was not there in contract when I signed. I have written more than 30 emails and had talked over 24 hours to different representatives but there is no response and no respect for customer complaints.

Third problem I am facing is lots of scams which I am receiving in my mobile and I am unable to control this. Many of them are T-Mobile apps connected for scams. No response to my email. I can join a lawsuit if someone has initiated on this.

When T-Mobile called for payment, they told me my bill is $344.02. That is $200 for early term, $84.98 for monthly recurring charge, $9.60 other charges and $49.44 for taxes. This is extreme in my opinion. If I could not afford their service, how does T-Mobile expect me to pay $344? This is exactly the reason why I wanted to leave T-Mobile. I felt like I was being scammed the whole time.

There are no good days and bad days any more. They are all bad. The phones, even from day one of the billing cycle, are very slow. As a test, several times, I have killed all tasks on the phone and tested the speed for accessing Facebook and my one email account. The Gmail account takes about 3 minutes to download; on average, about 3 email messages, all text. Facebook is sporadic. On most days, I give up after 15 minutes. It pulls up the newsfeed page with no images, and when I try to navigate to my status updates or notifications, it goes to "loading" but never loads anything.

When I have talked to T-Mobile on the phone or in the stores, they always say I should try to get a new SIM card. I changed SIM cards at the store. The clerk said the poor speed was caused by my having a 2G card instead of a 3G card. I had never heard that one. I left the store (3 months ago, approximately) somewhat optimistic that the speed issue had been solved. It has had no effect, however, and the speed did not improve. My phone says I have 157 MB free, and I keep my tasks scaled way down in hopes of improving the speed. Nothing helps.

In November, I will be changing to another service provider, because T-Mobile is not interested in improving the experience. At this point, I would go back to flip phone and just use it for calling. But even getting another phone would cause me to have to sign another contract, which I will not ever do again. I'm done with them.

About 2 months later, I get a bill for over $80. They said I had to call and cancel my service and that I had to pay this money. No one told me this. If I had known, I would have returned everything since it did not work. T-Mobile refused to credit me the money they claim I owe them. They should advertise that you are obligated and under contract until you cancel with them. Lies, deception, and trickery —that is what it seems to me. I am not happy.

Today, I get a bill for $486.03. I called and was then told by whatever lackey that answers T-Mobile’s phone, that Dave wrote in his notes that I requested the phone service in question to be "suspended" the day I spoke with him, that I was made aware of a "change in responsible party" for the billing, and that I was still liable for the early cancellation fee. This came from Dave's supervisor Christine. Lies, I told her.

Okay, so the fact that your employee lied and lied in his notes on my account, is to be totally disregarded and that you still think you can quote to me your "you agreed to the contract terms". Pull up the recorded phone call, and let’s listen to it together. "I’m sorry for your frustration, but we do not have the capability to do that, you would need to contact the Contract Dispute Dept". Yeah, I know better. I then told her that T-Mobile could sue me till they were blue in the face, their fee was not going to be paid, that I was highly dissatisfied with what passes for their customer service, and that I would exercise my futility by contacting their Claims Dept. Her response was "That is your choice" and she promptly disconnected her call. I’m ready to cancel my acct with them, let them try to collect on $400 early cancellation fees. I will buy an unregistered phone, go Google and Skype and bypass all these conglomerate wannabe's.

During the first month, I've had problems with the phones freezing and cutting off as well. We were also unable to make calls which not to long after I had an emergency and the phone was unable to connect calls. I spoke to T-Mobile about the issue on several occasions but all they would do was refer me to the manufacturer. Keep in mind that you cannot take the phone to the store to have them checked, all you can do is call tech support and hope to talk to someone after finally getting through the automated service and waiting an additional 30-45mins on hold before you actually speak to a representative.

Finally, I was able to get them to replace one phone which was mine. They still will not do anything about the other lines I have. They said because it was a known issue with the g2x, I would have to go through the manufacturer to have something done about the phones. The manufacturer refers me back to T-Mobile. Since September, I have had four phones and it seems as though the ones that they send out, only gets worse.

The last phone that they sent out was a My Touch 4g with only the front part of the phone. No battery, no charger, and no back to the phone. I called and was hung up on when I expressed my frustrations about paying for phones and service that does not meet my standards. It’s like having a phone that works and service is at least okay is too much to ask for.

I would like to leave T-Mobile service alone but the cancellations fees are high per line and I do not feel that I should be obligated to pay them because my phones are horrible and so is their service. What should I do?

August 2011: My 17 year old daughter Nikita ** and I inquired regarding her phone (**, My Touch G) problem as the back light stopped working. She had the exact problem a few months back when she first got the phone. It stopped working within a week and was replaced. Although, we had purchased extended warranty, the T-Mobile staff indicated to us that warranty only covers a one time replacement. He also indicated that our only option was to buy another phone at $400, as the current contract does not end until December 14th, or renew the contract and receive the phone for $200. I indicated that we preferred iPhones and were not planning to renew the contract as T-Mobile did not carry them. My daughter wanted to consider her options and decided to return in a day or so.

August 2011: My daughter Nikita ** returned to the T-Mobile store during the week as we decided to purchase the phone instead of renewing the contract and paid $400 for the new phone per previous discussion.

September 2011: My daughter's second phone's back light stopped working. My wife and Shivani went to the T-Mobile Store in North Olmsted Plaza. Once again, my wife was told that our contract expires in December 2011. However, ** was extended for a period of 2 years a month ago.

September 2011: We discussed the event with Nikita **, who clearly indicated that she was never told that the contract was being extended. Moreover, she was told by the T-Mobile staff that if she needs to extend the contract, she will need the account holder to make any changes.

September 2011: I returned to the T-Mobile store and spoke to the staff who promised to communicate the issue with Matt, the store manager. Over the next 3 weeks, I stopped by the store and called the store multiple times but was unable to contact Matt until sometime in mid October. During our discussion, I informed regarding our preference for iPhone and to check when the contract ends. In addition, he has to review the issue with Nikita and extension of her contract.

Matt looked at the paperwork and agreed that this was an error as Nikita is neither an account holder nor old enough to sign a contract. Matt indicated that he will correct this error. All he will need is a receipt for the $400 paid towards the new phone. He also indicated that the contracts end on December 14th.Granted that Matt could have pulled the receipt from the T-Mobile account, I dug through my statements and returned to the store a week later with receipt.

December 17th: My wife Sandhya **, my daughter Nikita **, and I returned to the North Olmsted Plaza T-Mobile store. They confirmed that we were out of our contract and safe in switching services. Matt validated that our contract was up. We went to the Verizon store afterward and signed up for our phone services.

December last week: We received a bill of $1,350 from T-Mobile for early contract termination among other charges. I returned to the North Olmsted Plaza T-Mobile store and once again explained the entire situation to a completely different store clerk. He took down the information and promised that there is nothing he can do, but Matt will call us back which never happened.

On January 7th, I reached Matt at the store and asked him regarding the bill, issue related to Nikita's contract and why are we receiving an early termination charges after we were told that our contract was up. At this point, Matt denied ever speaking to us and maintained that charges were for early termination. Clearly, Matt is lying, as not only I, but my wife and my daughter were present and discussed the contract end date of December 14th.

Unable to reason with Matt, I asked to speak to his manager. Matt indicated he was the manager. I asked for an escalation contact and Matt refused to provide me with one. Upon further pressure, he indicated that we are told not to provide anyone with regional managers contact information and that she will call us back. I was able to obtain the name of the regional manager as Dana **, but he would not provide me with her office phone or address.

Needless to say, neither Matt nor the regional manager called us back. My wife and I spent over an hour and a half with the T-Mobile customer support trying to obtain contact information for the regional manager but only got transferred from one department to another.

My wife spent another 2 hours on January 8th with T-Mobile customer support and finally got the phone number for Dana **. My wife left several messages at 216-525-6102 for Dana ** over the next several days including on 1/7, 1/8, 1/9, 1/13, 1/16, 1/23 and 1/30 but never received a call back.

On February 1st, we received a notice from the Collection Agency. Our T-Mobile balance was transferred to collections. On February 2nd, my wife Sandhya ** called T-Mobile customer support once again and finally reached someone who was willing to listen and informed Sandhya to send a written complaint to customer relations.

In summary, this complaint is regarding unbelievably unprofessional conduct of a T-Mobile store Manager, complete negligence of a T-Mobile regional manager Dana **, and conduct bordering criminal behavior of T-Mobile staff.

I was so angry and got online to check my usage to find out that I have exhausted all my GBs in one day. Also, it was showing that my account was using MB while my phone was turned off. So I called T-Mobile and spoke with a rep that checked my account and confirmed all the usage and offered me to upgrade to 5gb which got me even more upset. I told him that I had nothing but problems with this service and demanded for him to look in to this issue and to give me back all my GBs. He apologized then told me that there had been a new update to their system two days ago which caused this problem.

He reset the GBs and assured me that I have used zero MB since the 24th and asked me to turn the phone off and on for the rest to take place. It worked but after my blood was boiling and got me irritated for over 45 minutes. The rep had the guts to ask me again to upgrade to a 5gb speed after all of this had been said and done. They are pushing so hard to upgrade and pay more and their 4G speed claim is the biggest false advertisements ever. I don't get the speed they claim I should unless I'm inside a T-Mobile store, and not to mention many, many, many other problems. I have a print out of my account showing the MB used just to have a proof. I will log back in and get another printout of it after the fix. Please get me someone to sue this company and look further in to their fraudulent activity. I would like to be the first one to sign up.

I went to UPS and I send the phone, got my tracking number on 2/24/12 and paid $10.38 to send it back. Then, I received a confirmation saying that Dale ** signed and reserved packaged. I called T-Mobile and spoke to Joan on 2/29/12; she said she was going to put for a search on the phone. I waited a week and nothing. Then I called again on 3/6/12 and spoke to Patricia, she told me the phone was not found. I was angry and asked to speak to a manager. She told me there was no manager. I called again on 3/7/12 and spoke to Anna, she told me to wait for 10 days so the phone could be found and inspected and my $94.90 would be returned. Here I am still waiting, it is 3/24/12 and I still haven't gotten my refund. I am tired of getting the run around. I want my money back now!

I have three phones and no service. I took one phone off that I used for business and they took off the early penalty. I have found now that I need to use my home for all my business needs as I cannot afford my office and I still cannot get service for the other two phones. When I asked to cancel my other two phones, the answer was no, they do not allow that (I just did it a few weeks ago with the one phone). This is a sad day for T-Mobile customers, I am sure at $200 to $400 per month for 9 years; about $32,400 would be enough to cover an early penalty (of about 5 months early).

Why couldn't I get the unlimited talk, text and data until my contract ended in January 2013, to satisfy a long standing customer. Her answer to this is, no, its not how T-Mobile is. I am counting down the days when I can cancel this phone contract. It's horrible. The customer service has been programmed to get your expectations up high, and then sneak in another contract at the last breath. So unfair. No wonder your company is losing business. You will lose mine as soon as I get from under this contract. All of my colleagues and friends have switched to another that is less expensive, and includes all the features for much more reasonable price. I in turn will do the same come the end of the year.

We ordered 2 phones to upgrade our service from an online sales rep on Friday, March 9. We received the ordered phones in the mail on Friday, March 16. We tried to get T-Mobile to cancel our service on Monday March 19, but after being told at your Olympia store that we could only cancel our service and return the phones by calling T-Mobiles customer service. The phones were never opened and returned as soon as we could get to the postal sub-station. We started our calling nightmare on that evening. On Tuesday, March 19, we finally reached a human and things went down hill after that.

We have become greatly dissatisfied with T-Mobile due to several problems. Until this year, we have been a loyal customer of T-Mobile for almost 12 years and we always paid (and continue to pay) our bills in full and on time. We do not deserve this type of treatment. We just want to be released from T-Mobile and T-Mobile needs to stop predatory sales practices.

My wife and I are college professors. I teach Business and Economics and I know how to use social networks to let readers learn of predatory companies. I teach at a college that has socially active students that will flood the social networks with information on a predatory company. I sincerely hope I am wrong in my belief that T-Mobile is a predatory company.

I hope that T-Mobile’s management learns: *That a long-term good customer is leaving the company due to problems that should not happen. *That it took me two days to get to a human customer rep and the automated system keep hanging up on me. *That the company’s sales rep used questionable sales practices to hold a customer hostage with a contract that was not the desire, understanding or intend of the customer. *And that the customer service department (I spoke to 4-different reps, the last one sounded like a trained closer) may have followed company policies, but did not do what is right. Customer service should have canceled the unwanted contract without any fees.

What I want to happen: I want T-Mobile to cancel my mobile services without any fees or cost. I want my service to be cancelled Thursday, March 29, and I do not want any hassles regarding the returned phones.

Then on March 21, 2012, I spoke with Mel - same thing. He did mention I had until April 4 to cancel service. On March 21, 2012, I spoke with Lynn and she told me a totally different story. She said I could cancel by phone so she forwarded that information. Also, she said I would receive my final bill and charges. I would like to talk with someone that would explain to me my situation and resolve this.

I got 3 new phones, extended the contract, and got some accessories. All total was about $380 for the down payment. I sent my rebate form in, but am still waiting on that. One of the phones I got, however, has never worked right, from the start. It had issues ringing during a call. Sometimes it would ring, sometimes it wouldn't. I went to a store to get a new one, but since I was out of the 14 day "buyer’s remorse" period (which I was never notified about), I had to pay $20 to get a replacement phone. I was pretty upset about that, but reluctantly paid it. The replacement phone, which they sent me in the mail, was garbage. It was more of a piece of junk than the first phone was. It was slower, less-responsive, and still had ringing issues.

I called T-Mobile about it, and they basically said that since the 14 day period was past, there was nothing they could do about it but send me a replacement phone. They wouldn't refund my money, or give me a new different phone. The rep I spoke to on the phone told me that I had to either get another replacement phone, or pay for a new different phone, on top of paying for the current broken phone.

He told me that I have to pay for the phones, which for all 3 phones, is about $650. He told me that I may or may not get the refund back, because my line was no longer active. (I have cancelled my line and went with Sprint.) When I asked about why I had to pay for the phones, when this was supposed to be a "free smartphone" promotion, he said it was free if I had a higher paying plan, which I don't. I am on the "value plan", so I didn't qualify for the free phones. (The representative I spoke to when I got this all set up kindly neglected to mention that.) The rep on the phone was very persistent that there was nothing he could do for me, and was very adamant about not helping me. He was terrible! He sent me to tech support so that I could try to get a new replacement phone.

The lady I spoke to in that department, instead of issuing me a new phone, immediately went to troubleshooting. She had me do a couple of things, and then told me to watch the phone for a couple of days. It's still having problems! I asked the lady what my cost would be to just cancel my service, since I'm so frustrated. I was told that after I pay for the phones in full, the service charges, the cancellation fees, and the down payment I had to make, it would be about $1,800! I am so mad. I will never do business with T-Mobile again. I was lied to and used just so they could make a sell, and they won't make it right!

I received a call today, March 21st, stating I still owe February and will receive another bill for the month of March, which will be my final bill! T-Mobile is out of control, constantly requesting payments over and over and over! On top of that, I was paying almost $75 per month for talk and text only! T-Mobile is a lying, cheating crook of a company!

I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid $400.00 for this phone and it has not yet served its purpose. The only thing the company has offered me, is exchange for another one or a blackberry phone. However, if a blackberry was what I wanted, that was what I would have purchased. Then, I was asked if I wanted a sidekick - No, I want a Samsung Galaxy phone. Then, I was asked again if I wanted to pay $399.00 up front for a Samsung galaxy 4G and they will give me a 100 dollars rebate - No, I have already paid $400.00 for the Galaxy S and it is not serving its purpose.

I feel that I have been just brushed off with a bunch of crap. They get your money and put you into a 2 Year contract, and don't care if you are happy nor get what you paid for. I feel as though as many returns as I have had on this phone, you would think after the third returned, they would had offered me the next Samsung Galaxy phone 4G at no charge, just for the inconvenience. This is as tacky as it gets. Why should my option be to downgrade my phone.

Finally, they agreed to send a replacement phone. The first rep promised it would be a new phone, since this one is less than a year old. The second rep refused to honor that. Then they were going to charge me extra for having to use the insurance, which I'm paying for, for their defective phone! I argued against that, threatened to file a complaint. They waived it and sent a replacement phone. That phone didn't work either, still nothing but a white screen.

Next, they said they would send a battery. I read the battery number/info to him three times. He put me on hold. When he came back on, he said he ordered a new battery and read me the battery number. It was the wrong battery! This, after I had read the info to him three times! Then, he said I had to send in my defective battery, before they would send me a new one. I said no way. I requested to speak with the guy's supervisor and he refused, and then disconnected me. I called right back. New guy sent me a battery. He was very nice.

I just got it. New battery doesn't work either! Neither piece works, just that white screen showing, even with a hard reset. This has been over two weeks without a phone and I need my phone for work. I have had it with their lousy customer service and terrible phones. Never again will I ever sign any contract with them!

I was lied to from the beginning of this contract. I had an opportunity to upgrade my BB from the beginning of this contract and was told that I could not. Now that I am eligible for a full upgrade, and found out that I was lied to over the phone by the representatives, I was asking for a better discount on the phone since it was their error and I have suffered the consequences of such. I was told that they could offer me the full upgrade discount in response. I am already entitled to that discount already! This is not doing anything for me that I can't already get on my own. This statement kept being repeated to me like I was completely incapable of reasoning this fact out. This is insulting to my intelligence and I am sure if they are doing it to me, then they are doing it to others. Round and round I went saying that I would be cancelling my account in the near future with all the lying and broken trust issues that are going on. The only reason why I am not doing it now is because I am in the middle of moving and I wanted to get another line for internet service.

Needless to say, after numerous frustrating conversations where the representatives will do absolutely nothing for the distressed customer, I ended up not even getting my Hotspot device. They apparently have customers to spare because there were numerous things they could have offered to me over our lengthy conversations and they never offered anything of substance at all. I even made suggestions that were completely reasonable that would make me happy and move things in a positive direction—nothing, just more empty words.

Majority of the eight months I've been under contract I've also received an additional $1.99 charge for data on my dad's phone. One problem, his phone cannot access the internet, I even made sure of it by changing the shortcut of his one soft key (non-smart flip phone) to his photo folder. This way, he could never accidentally touch a key that would make the phone try to connect. I talked to customer care. I was told the fee was taken care of and there was a mistake and would not happen again. I have then dealt with the same billing issue every month.

As far as still trying to replace my current defective phone, I have had no luck. The best they say they can do is to give me another of my current make / model, give me a phone of lesser value, upgrade my contract or contact Samsung directly. I called Samsung and just as I thought, they claim it is the provider’s responsibility to handle the issue of replacement. The manufacturer can only uphold their warranty which is repairing my personal phone and sending that same phone back to me. Seeing as this is mainly an issue with T-Mobile, I declined Samsung's offer and I am currently still dealing with T-Mobile's "Game". If this is not resolved fully by the end of the month I am changing back to AT&T.

Also, to avoid a cancellation fee, any customer of T-Mobile who pays their bills are paying for a service of which their contract states. If any customer under contract pays for a service in which T-Mobile fails to provide, the company (T-Mobile) is in breach of contract. If the company breaches contract, the consumer is no longer legally obligated to the contract. No contract, no cancellation fee.

I personally think that he should be fired and I should certainly be compensated for the humiliation of being called an idiot and laughed at in front of a store full of customers. This is unacceptable, I had to go to the emergency room after the incident because I have heart and nerve problems and it almost led to a heart attack. Is this the usual treatment of new customers?

I requested to cancel the new contract, based on what was deemed misleading, misrepresentation , and consumer fraud - a clear act of "bait and switch" routine. T-Mobile declined my request on several levels - they offered a small amount to "compensate for my troubles as a loyal customer". I simply want a release of contract and billing status back to prior - why would they, they would make 25% more each month right? Thank you for any assistance in this matter.

I waited 2 days, and there's no credit. I did not want to pay the bill until I saw the credit. But it was due on March 16, and I knew that if I did not pay the bill by that day, I would have a $20.00 fee for each line (We have four.), and that would be $80.00. I called on the 15th and spoke with another agent, and she hang up on me. I called back and spoke with another agent, and this one told me she would credit back all the charges and even take off the internet charge for the last month and this month and that I would see the credit the next day.

Next day, there's still no credits. So I called again and talked with another agent. I told him that I wanted to cancel my 2-year contract that I had just signed up for two days ago. He said that I could not cancel it, because I had already agreed to take the contract. I said that they had not lived up to their commitment because they had not taken off the charges from my bill. I told him that I wanted to speak with a supervisor, then he hang up on me. I called back again on Thursday; the same thing. They finally transferred me to a supervisor who said that there was nothing I could do and that I could not cancel the contract.

On 2/17/12, I (Melinda) did a live chat and was told everything was corrected and it was reverted to what it was before we received the signal booster and yes, they are showing it was received. I have the print out. On 3/12/12, I received an e-mail which they finally responded to from the one sent on 2/14/12.This e-mail stated that the booster was never received and to add insult to injury, the e-mail stated that during the last telephone call that I pressed a button saying that I wanted a rate plan change and agreed to remain on the service for 2 years. I have asked for proof and none has been provided. I did ask for a $10 deduction in the one monthly charge two times which was $20 I think but this was for poor phone service. It doesn't even make common sense that I would want a two year contract when I haven't had one for years.

Yes, I would love to have an attorney that would fight them and would take a percentage of the total fee. Thanks.

When traveling in Iowa, Indiana, Illinois, and other Midwest points, I was unable to connect to the internet. In my contacts with T-Mobile, I was told they had local "contracts" (e.g. Iowa Cellular) but, these were not always available. I grew increasingly dissatisfied with not only the lack of consistent coverage (and, paying $30/month for something I was not consistently receiving) but the availability of T-Mobile customer service. Their local outlets in Beaufort closed. I had only "phone" customer service reps (who read from a script, call their customer immediately by first name, and appear not to be prepared to deviate from their algorithm-script when faced with issues) available and their answers were not satisfactory.

Thus, approximately 8 months before my T-mobile contract expired, I changed providers. I knew there would be a penalty for "breaking" my contract. I was told it would be "pro-rated" based on the months remaining. However, I was "flat-billed" their $200 termination fee, plus taxes. In a phone conversation with their customer service rep, I was told there was never any "pro-rated" fee options that I had failed to notify them I was leaving their contract and there was no recourse other than to pay. I believe their inability to provide contracted services, inability to provide customer service in "real" time (not from a script), and inability to negotiate with long-standing customers are not only poor business practice but reason for others to be "forewarned" and advised not to sign up with this provider. Their current ads indicate they are have the "largest network" available. My experience would indicate otherwise.

Less than three months, they want to terminate our other phone line. I called them, and they said they can resolve this by changing plan to unlimited minutes and add date plan with it. Each phone line cost additional $25 for minutes, and $10 for data plan. That will be over $200 for T-Mobile Family Plan. They are promoting the unlimited minutes to get people to sign up. They are nothing but a scam.

Before hanging up, I made sure to tell her how rude her customer service was along with other customer service reps. T-Mobile didn't help me at all or offer anything for the inconvenience I had to endure. They got my money every month ($100) and that's all that matters to them. They don't care that they have customers that they send defective devices. They do not care that my money was wasted. They do not care that they got my money while my phone simultaneously shut off, had software reset messages on the screen, automatically deleted information and text messages, shut off while I was driving and using it for directions, and so on. More complaints will follow to the FTC, Consumer Affairs and the Better Business Bureau. I will not stop until my problem is resolved.

Reminds me of The Devil and Daniel Webster, I sold my soul to T-Mobile. My contract is up March 20, 2013 and I'll be getting a new phone service. Can't wait, marked my calendar. Oh, did I tell you they also stopped supporting my home phone that is still on a contract. Do not use T-Mobile; there are other companies out there that don't commit you to diamond-based contacts that don't break, no matter what the circumstances.

I finally had it after about a year and opt to cancel the whole family plan. T-Mobile stated that it would be cancelled the following month for some made up terms or rule. This extra month that was supposed to be cancelled obviously got men an extra bill for $71 for the extra month which they added with the made up cancellation rule. My total cancellation fee would have been around $600 more or less. However, the T-Mobile rep said that since my name was not the account holder, they are encouraged not to cancel an account but to drop the line as if an accident. This drop call technique is constant; then your account is put as a cancellation risk. Then, you’re’ back in the beginning again. Nothing on file seems to be a common encouraged phrase.

After about 20 minutes, the call is transferred 4-5 times and then you’re back in the beginning. After a final transfer to the cancellation department, the line was dropped. This will go on for months. So back to the $600 cancellation fee. For this or that, I have no problems with as I know the consequences. However, we were told via a phone rep at a local T-Mobile store that even if the original account holder transferred the account to me, I may take over the account that was supposed to go to the T-Mobile website and transfer the information to my name and physically and remove the original account name. But since I did not do this (because I though about professional service) as they stated, I have to pay $940 plus the $71 (for an account I did not have for this month as it was allegedly cancelled). And here is the best part, T-Mobile phone reps do only put a notice of name transfer to an account but cannot change the account. Only the account holder can do this.

Most of my surcharges, to add irony to this falling empire, is that those months of calling and complaining to them to change and take care of the matter were actually been charged as it is not a toll free number depending what non NY state picks up your call. One time the T-Mobile rep with the Indian accent (my girlfriend is Bangoli, no offense intended) told the original account holder that this specific call was picked up and been monitored in India, which is affiliated with T-Mobile. He has no idea how to change the account to my name and drop a line. I summoned the original account holder and gave her the cash to pay the bill in one shot and get a receipt.

This is the worst experience to have with an agency that supposed to be flexible based on your need and economy. T-Mobile has been hostile. Even now our house phone is ringing with T-Mobile reps wanting to talk to the original account holder to see if there was a mistake done and we want to come back. I am honest and mature and, therefore, decided to pay the total cost plus the added made up fees in order to move on. I lose, yes, because I chose T-Mobile, but never again. Now, I am showing another friend about the surcharges and extra made up fees in the bill and this friend is also going to cancel his T-Mobile 2-year contract. I was with them for over a year and they never took care of my needs via customer service. The only exciting thing about T-Mobile is the gamble on what state or overseas rep will pick up your call (this is the fun part). Their motto should be "Go on line and service yourself.” T-Mobile should be changed to "T-Morebills". I will never give T-Mobile the satisfaction of putting a capital "t" at front of mobile.

Please help mediate as they are legally obligated to waive my contract if they change the terms. I don’t want to cancel my service but I would like them to waive the contract so if these new terms are really impacting me then I would like to have the option of canceling my service without paying the early termination fees. Early termination fee is up to $200 per line. So in my case, it would be up to $600 as I have three lines on my plan. I would be more than happy to provide the copy of the email that I received and also the original terms and conditions.

So I said okay to it, but the agent never specified that I would have to agree to a renewal of contract which was an additional 24 months, until she transferred me to an automated service which then stated that I would have to agree to 24 months on my contract. I hung up the call. I absolutely did not ever agree to anything. So the agent had the liberty in enrolling me without my consent.

The consequences are that I’m abandoning T-Mobile, which now they are charging me $200.00 per line cancellation fee which comes to a total of $400.00. Honestly, I don't think that they should charge me for an error they committed. I really need this to be sorted out and I should be able to get my money back.

T-Mobile blamed it on the phone I was using. So, I purchased the ones that they said would work. Well, what do you know; same problem as usual. Then they said it was my router. So I bought a new router and guess what, same **. What a savings. Not to mention, the countless hours of trying to talk to the right people to troubleshoot the problem. The T-Mobile stores surprisingly quit carrying the unit and the place I bought it from acted like they never heard of it and said to look on the internet for one. I already had one. I refused to sink another dime into the “project” and guess what; I finally decided enough is enough!

I found that Magic Jack plus. It works awesome and is always on. So I ported my number to Magic Jack. Then when I thought T-Mobile was over with, I got a bill for two hundred dollars for early termination fee! I called T-Mobile about this and they simply ignore anything I tell them and tell me that I am inside of a contract agreement in which I was unaware of when I upgraded cell phone plans. Now, the battle has just begun. Please forward this to anybody that is sick of being abused by the extra fees imposed by their cellular carriers.

Now, here we are with one account and only one phone works! I've been on the phone three different times and the networks sucks so bad that it keeps disconnecting me. And I would appreciate a call back about this matter! I'm going to close this with my account number and phone number plus the second account number and phone number so you can investigate what the hell is going on with this messed up service promptly! My account number is **. The phone number would be **. The number for my second line would be *** which is on the same account finally and that old account number would be **.

We explained to her that we are highly likely to use the data roaming in the near future and it will affect us. She did not care, so I asked if I went to a roaming location tomorrow and used data roaming, then I'll be eligible for the waiver? She said yes! Then, she retracted afterwards and told my husband that we had to be consistent users of data roaming. We asked for her supervisor, we were hung up on. I called back, I was told that "Zane" would call me back within an hour. 5 hours later, no call. We called back again and asked directly for a US rep and manager. My husband and I both spoke to Ryan rep #** and he stated, "T-mobile has already decided which accounts are eligible for the ETF waiver". Those are the accounts that have had to have used at least 50MB of roaming data in a month in the last 12 months.

I said nowhere does it say that in the insert and to show me where on the terms and conditions that this applies. He could not find it and refused to let us out of our contract without paying the fees. This is a very shady practice, especially using such a small insert and small font on the insert. You can look into this online and the number for the media to call to talk to T-Mobile is 1-425-378-4002. Most people do not know about this! If you're affected by this, you have 14 days from receiving the notification. Hopefully, you're not one who has already thrown it away with all the other junk they put in their envelopes.

We went with AT&T that same day, which was the day the new billing cycle begins. I went to make a payment towards paying off my previous month and the phone and suddenly my bill was up another $182. I asked why it was up that much more and they informed me it was because I switched my phone number to a new company on the same day the new billing cycle begins. They told me for the first 24 hours they have dual service on that number, which means I am being charged $182 for two phone lines for changing providers the same day a new billing cycle starts for a phone service they themselves had turned off.

I could not pay that amount up front because I just do not make enough at this time. When I called to dispute this, I was transferred around a couple of times until someone in customer care by the name of Jane told me I need to go online to their dispute center on their website, which I could not find. I am still trying to dispute this bill. I feel that T-Mobile is beginning to take advantage of their customers. They lost two phone lines for the difficulty they put me through over the phone that I was now trying to pay off, even though I have moved onto another company, just for them to find another way to try and scam more money from me. I will continue to dispute this bill because in no way is this right to do to anyone.

A week later, I went to a local UPS shipping store and sent the package back to T-Mobile. In August 2011, I received a bill from T-Mobile stating that I owed them $422.81. I contacted T-Mobile and again explained the situation. Customer service verified that they had received the phones on or around August 12, 2011, but because they did not receive the phones within their specified time allotment that I was still responsible for the charge (Hello, not in the world I live in). Then they referred me to Risk Assessment where I was given confirmation # and instructed to call my local credit bureau because this was identity theft.

So I contacted the local credit bureau. They asked how many accounts had been affected and I informed them that none that T-Mobile was the only discrepancy. The local credit bureau said that because this was an isolated incident that I needed to resolve the issue with T-Mobile. In September, I received a statement from EOS CCA notifying me that the account had been canceled and was being placed with collections, so I contacted them and they informed me that there was not anything they could do except send their information back to T-Mobile and close the file with them.

Then I received a bill again from T-Mobile in the amount of $986.02. So I proceeded to call my state attorney general’s office to file a complaint. They suggested I try to resolve the matter with T-Mobile first. Well, guess what, it isn’t happening. Then in December 2011, I received a notice from Amsher collection services stating that I owed $1,232.53. So I contact them. Same situation, they say there is nothing they can do they are just a collection agency.

So in February I receive a letter from a Breibart Law Firm (who by the way is also another collection agency) stating that I need to pay $1,225.25. So I contact them, tell them the same thing that I have told everyone else and the lady tells me that she will close out the file document our conversation and send it back to T-Mobile. On March 5, 2011, I spoke with Bill #** at T-Mobile, explained one more time the entire situation and Bill informed me that because the Law Firm had the information, he couldn’t help me. So I ask you, now what?

Today, I was billed $91.40. My bill is usually $76 and I was charged until the end of the months. I called them and I was put on hold for ten minutes and then got cut off. I called back. The girl is not explaining why I was being charged to my satisfaction. I was irate. She put her supervisor on the phone and I explained everything. I was being charged for the phone I never use. I never activated the line and I canceled which means I paid for phone I don't even have. I was charged for the phone and the activation fee for a phone I never even held in my hand. She said that I will be credited within 24 hours.

I am still going be charged for my existing line. I think I am going to cancel easy pay. I don't trust them. I want to lodge this complaint in case they don't credit me and continue to charge me for a line I never used.

So I called in to ask for more minutes with $10 increase. The representative gave me the option of 1000 minutes for that $10 increase. I asked the representative to confirm with him that everything stays the same. He assured me that nothing changes except for the minutes increase and the $10 increase. After I hung up with the representative, I called in again to ask the representative to have the change in affect for the cycle that I was in. Done.

Later on, I checked my minutes usage and was shocked to see that I have used over way over a thousand minutes. Before the change, I had use a little over 500 out of 400 minutes. I call called into T-Mobile and asked them why my minutes are way higher. They tried to offer me the unlimited plan. I told them of what had happened and I did not want unlimited plan. After a while, the representative acknowledge my problem and told me that my nights and weekend were taken out. He assured me he will fix that problem for me and that by the 28 of February, which is a day after my bill is closed, I should see that everything is fixed.

On March 3, I checked my balance. It was $370, roughly 270 more than what my regular monthly balance is. I called to T-Mobile again. I tried to explain to the representative about my problem. She asked me for my information in order to access my account. She then straight out asked me, "Why didn't you listen to us about the overcharges and recommendations?" I was like what? You have not listened my problem and know nothing of my problem and blame me for my overage. I was mad but calmly told her of my problem. After I finished, I realized I was disconnected. I waited for a while to see if maybe she would call me back. No call back.

I called in again and spoke to a male representative. I told him of my problem and my dissatisfaction of the representative's false information and attitude. He apologized and said he will look for a plan for me. Then he went on saying the plan that I want was nonexistent in the system, and offer my plans that would mean I have to pay more. I asked to speak to the manager and he said that's not possible. I asked for credit on my overages and change my plan back to the original 400 minutes. He said he will do that for me. Then, he came back told me false information about my account ( I can not recall specifically what they were right now) I had to correct him about my account. He then told me that what I want, which was my original plan is actually $69.99 and that he can give me a $10 discount, which will be $59.99. What happened to my original $49.99? He said it's not in the system.

After going around about my plan, he gave me an ultimatum, either stick with my 1000 minutes without nights and weekend or 400 with everything for the same price of $59.99. He told me this is the only time I can chose and get credited for the overage. I was angry and agreed to the 400 minutes. I was completely dissatisfied. I wasted so much of my time. The representatives gave me false information so that I would change my plan to increase my minutes and in the end, I am stuck with my original plan with an increase of $10 more per month. The credit in the overage (my original overcharge was around $70) was nice but I have to be with T-Mobile until 3/11/2011. So I would have to pay an addition of 120, or more if I decide to stick with them. I also forgot to mention the representative assured me that my bill for the previous cycle will be roughly about $94. I saw the updated bill and it's $111. I was lied to and cheated on by the T-Mobile representatives!

Wrong. I found that because I had changed carriers at the beginning of the new billing cycle (2 days into the cycle) that I still owed another month. Even though I've been with AT&T now for more than a month and paying them, I still have a bill from T-Mobile for another month. This isn't ethical nor is appropriate as I've fulfilled my 2-year contract with T-Mobile. It's double jeopardy, how can they do this to people? Can't they prorate the 2 days? I have to pay a full month's payment ($79.85) because I went 2 days into the new billing cycle? This is ridiculous.

8 weeks after submitting the rebate, which the T-Mobile sales person and manager had filled out for me, I find out that I do not qualify for the rebate. Why? I was told the 2 year rate plan/agreement I signed was not part of the promotion. However, I could change my rate plan to get the rebate. I asked how much more per month it would cost and was told $85.00 + taxes.

I explained that I had a signed contract stating my rate plan and included references to the rebate, I wasn’t going to pay more than what I had agreed to and at the very least thought, I was entitled to be refunded the amount I was overcharged so they could enhance their rebate offer. Cheree, the customer service supervisor, told me that she had no knowledge of increasing phone prices for rebate offers. When I asked for her fax # to show her my proof, she refused, stating it wouldn’t do me any good. She also told me that the rebate department lied when they told me to call customer service and they would credit my account. The only way to get the rebate was to switch to the higher priced plan.

Bottom line is T-Mobile offered a sales promotion with rebates, then raised the price of the phones to cover a portion of the rebate being offered. This means I was charged substantially more for phones that were advertised as being on sale and stuck with a 2 year agreement/contract with a person financial loss of $500. Or, change to the higher rate of $85 more per month (+taxes and fees) than what we had agreed to so I could get the rebate and suffer a financial loss of $1,800.

I don’t understand why the consumer is held financially accountable for breaking a contract but T-mobile doesn’t think they should be held accountable for what seems to be incredibly deceptive, if not, criminal business practices.

Then a couple of months later, I get a bill from them for $250 + or they will send it to collections. I was furious. I went to their store here locally. They put me on the phone with them. I was there on the phone for at least an hour, going round and round about this. Finally, they gave me to a supervisor who said that he cancelled the bills and I was cancelled out of their system. This he did after I asked for receipts for what I've already paid and what they took out of my checking account. I also told him that I've used them for years and now all this. I would make sure and tell all my friends of this and I would never even think of using T-Mobile again. He told me to ask one of the people in the store to show me my account to see that he had cancelled everything. I did see it along with the girl there in the store. That was that, I thought. Today, 2/28/12, I get another bill from them for another $144.32.

When the bill arrived, they were charging me $15 monthly per phone for 23 months, and the plan was $49.99 each phone, plus $10 each phone for data, which was not explained to me either. I went to the store to complain, and the guy told me he was new, and he remembered that his supervisor talked to me, and explained everything to me. I told him he was a liar; the only person who to talked to me was a girl who just passed my credit card, to pay for the phones. I did not read the contract there, because I asked him to tell me, and he said really clearly that the phones were only $200 each, and that was all.

I called customer service (611), and asked for a supervisor to see if something can be done, but no, a girl said she was the supervisor, and told me that there was nothing she could do, and that I can leave the company after paying the early cut contract fees and the phones. She was really rude when I told her that it was not the way to treat customers. I called again and a Spanish guy was really nice, but told me that unfortunately, there was nothing he could do. Now, every month, I have to check my bill really closely, because there are charges of $10 for downloading things to my phone at 4AM (I am totally asleep at that time every day). Fortunately, I was able to back-charge those this time, but I do not want to go over that again. Also, the service is horrible, if I go to the bathroom, the signal does not get there. Please, even if you can't do anything about it, I need to prevent everybody from going to T-Mobile. They steal from you with a smile in the face.

I really believe they thought the merger would go through and they didn't care about anything related to customer service. So I was informed that they wouldn't cut my bill and wouldn't terminate the contract without the early disconnection fee. So I'm still paying for service I don't get, but I think maybe T-mobile's ways may come back to bite them. I'm seriously thinking of filing a lawsuit as soon as my contract's up (small claims court). I can't hardly wait until my contract is up and I get the "hey, we will upgrade you. Call to sign up again". In this economy, it seems they would like to have a customer who pays their bills and has for almost 7 years, but I guess not. My main message here is to be very careful when you sign a 2-year contract. I wouldn't sign with T-mobile or anyone affiliated with them for any deal. I'll pay more from another carrier rather than sign with T-mobile ever again.

When I paid the contract, it says it's their responsibility to provide me the service they are supposed to give. It's not fair to have a service and paying when they don't provide service. When I asked customer service if I can have the option to register complaint about this, they said no and I have to just go with what I have. It's not fair.

I told her I made it clear the purchase was based on me having some idea of how to use the phone and since she refused to honor that agreement, I wanted my money refunded and no longer wanted the phone. She told me I was being rude to her because I told her to give my money back. And she said to me, "I stood up and here and talked to you to see if you wanted something." Apparently the manager there does not require her to speak to people and help them; she's paid to just be rude. I am appalled at this store for hiring and keeping an employee who is allowed to push customers out the door and who thinks she is going out of her way to speak to customers when they come in to spend $300.00 on a phone. I would like to know why the manager allows this.

I have been a T-Mobile customer for a very long time and if you look at my call history, you will see that I have never made international calls. This is a recent phenomenon and I would like to have it resolved. It appears that someone has cloned the SIM card and is sending fraudulent text messages. I would like the international texting blocked on the two numbers I have. If this cannot be done, I want my account to be flagged whenever international calls or texts are made so that I will not be billed.

This problem has been reported several times in the last month or so, and I need it stopped. If it cannot be resolved, you will lose a longtime customer. I also want my account credited for those fraudulent charges. My next letter is to the news media.

The customer reps at T-Mobile right out lied to me, stating another person could take over the line, and I would not be responsible for it. He convinced me to extending the contract of the line that had no contract, without providing me with the appropriate information. T-Mobile is very greedy, and the reps lie and cheat to renew a contract. My current T-Mobile bill is $495.00.

I called them, and was told I was eligible for an upgrade for a cost of $49.99. I told him I would call right back, after checking the out phone online. I called right back, and was told I could get the phone for $49.99, but it would also cost an additional. $15 month, which I was not told on the 1st call. I am so fed up with T-Mobile, that we will cancel all 4 of our business lines with them, when the contracts are up.

After over an hour on the phone, they denied I had set up the payment plan. Next, they assured me this would be taken care of and put on installments as first agreed. The following month the same thing happened. I called them again and they told me not to make the entire payment that they had corrected it. Next, my phone service was cut off due to nonpayment because of the balance with the phones. I called very upset and they turned it back on right away.

Now, they finally have the phones set up on a payment plan but are charging me a fee for having the service disrupted even after I called them to make sure they would not do so. What next?

Here's my situation: I'm coming up to the end of my two-year contract and have begun researching options for my next phone. I currently have a family plan (2 phones) and my son's contract ends in December. I was not thrilled with my current phone and have "stuck with it" to avoid paying full price for a new phone. Since I have good service at both home and work, I'd actually like to continue as a T-Mobile customer.

The current upgrade deals are really not deals in my opinion. Certainly not what you'd expect as a long-term and loyal customer. Since I'm not going to get a great upgrade deal anytime soon, I feel that it makes sense to research other carriers, especially since I can get the iPhone cheaper than a T-Mobile upgrade.

Here's the catch, as I was just informed by customer service. If I cancel my service (keep in mind that I would have completely fulfilled my two-year contract requirements) I would not be allowed to switch my son onto a single plan without extending his contract for another two years. Basically, if I choose a new carrier, T-Mobile holds my son hostage for another two years (his 2 year contract expires in December) or I continue to pay for a family plan through December. How ridiculous is that? What's the benefit of even having a family plan if this is the case.

In my situation, my son will be heading off to college (location TBD) in September and I have no way of knowing how T-Mobile's service will be where he ends up. T-Mobile has basically "threatened" to hold me hostage and remain a customer unless I opt to let them extort my hard-earned money. This is a very bad practice that everyone needs to be aware of. Even though my contract is almost up, because I am on a family plan (which is no cheaper than 2 individual plans would be, btw) my choices are as follows:

1. Stay on my plan "as is" with my ** 2-year old phone that barely connects to the internet and "jump ship" in December when my son's contract is up and get iPhones.

2. Upgrade my phone and contract for 2 years at a ridiculously high price for a loyal and long-term customer, knowing that new customers are getting far better deals on both phones and service plans.

3. Leave T-Mobile when my contract is up, and extend my son's contract for 2 more years even though I have no idea where he'll be in September and if he'll even get service through T Mobile.

4. Leave T-Mobile when my contract is up, and let T-Mobile continue to charge me for a family plan that I'm no longer using until December when my son's contract is up.

This insanity really makes it difficult for me to consider staying loyal to T-Mobile even though I don't like change on things like this since, one way or another, it always ends up costing more money.

One final note about T-Mobile. I've moved twice within the same town since I've been a T-Mobile customer. The service at my original house was poor - very poor. It wasn't a huge issue for me, since I still had a home phone at that time. When my kids came onto my family plan, the complaints started. Basically, they had to go outside to get service. We moved in 2009 and service was outstanding at the new house. We moved again in 2011 and the service at my new place was again outstanding, but two of my sons moved back to the original house with no service and T-Mobile would not allow them out of their contracts even though their phones didn't work. The T-Mobile person told them that they should have considered that before they moved.

I suppose the bottom line for me regarding this situation is make sure you know what you are getting yourself into if you choose a T-Mobile family plan. It's probably better to have separate individual accounts. As a loyal customer, I feel betrayed, and would love to cancel my account today. I wonder if my contract with T-Mobile is legally binding and if I can fight this. My decision will likely be based on how much time I have to devote to this situation.

So I told her, “OK, I want the $159 plan, and she told me, “Oh, I’ve already upgraded you to the $139 plan.” I got so mad I was like, “I did not ask you for the $139, why did you tell me go ahead and think and you will call me back and now you’re telling me that you’ve upgraded me to $139? Give me the plan which I want.” She was like, “Oh, I can’t do it now. A supervisor needs to reverse your account and it will take you 24 to 48 hours. I was like, “OK, thanks. Bye.” Since know it’s almost week, I’ve been trying every day. They tell me something new even though the sale is over. They told me they will give me free phones with my upgrade. Now they hang-up on me 10 times. I am so mad with these people. I’ve been with them for more then 5 years. I am not happy with this going to change my service forever

Unfortunately, no one has been able to help me and every time I talk to one person then they transfer me to someone else who is not able to help me either. I feel that I have been more than patient with your company and more than fair. I am getting ready to go on a T-Mobile boycott very soon if there is no resolution because my patience is wearing very thin at this point. Today, I have yet talked to another unhelpful employee who when I asked for a manager they told me that all of the managers at T-Mobile are in a meeting and they should be calling me back in about a half an hour. Well, it is now 5 pm and the call I placed to the 1-800 number was at 11:45 am. I have still not heard anything from them about this phone.

At this point, I am ready to cut my losses and switch to another phone company as there is nothing worse than going to a phone company, who sells phones for a living, and not being able to get a phone. I am about to call Ken ** on the news station if I do not get this resolved and get a better phone than this. I am not paying my bill and I will go back to using a pager if I have to rather than continue to be stressed out behind some idiosyncrasies with your company who has made thousands of dollars off of me and my service for over seven years.

I used to love you guys and brag about your service and how I have never had any problems. Now, my heart is heavy because you turned out to be the cheating boyfriend that I thought loved me back. This is awful and I don't want to do but I will move on and let my heart heal with another company if we do not come to some type of resolution. I have already emailed the corporate office and the Better Business Bureau. The rest is up to you because I will not quit. I can guarantee that I can keep this going for as long as it takes. Oh, did I mention that the phone ending in 5088 belongs to my mother who has breast cancer and I can't even call home and check on her like I always do. I am going to pray that God gives you the heart to help me and prevent the entire company from going to hell in a hand basket!

This has been over 2 months. I can't use my phone at home even though I have 4 bars of signal. I can't use my phone in lots of places where I have full signal. I just says, "Not registered on network." I tried to cancel service and Natasha said it was my fault because I should have not believed them when they said the tower was not working and should have cancelled the service anyhow during the grace period. I am not trying to break my contract. I just think if I hold up my end, they need to provide the service. Obviously, too much to ask from this company. For goodness’ sake, save yourself a nightmare: don't purchase anything from this company.

On Wednesday, January 11, I called T-Mobile and was finally connected to Chris. I told Chris the situation and also that the webConnect Manager window would alternate back and forth between 3G and 4G. Chris connected me to another representative, also named Chris, who explained that it sounded like a tower problem since I was only showing at most one bar. He put in a service order for me. He said someone should be out there to check the towers within 3 days, and I should call back. On Friday, January 13, I tried to contact T-Mobile to find out the status of the service order as a three-day weekend was coming up. I tried the 1-800-866-2453 customer service number and answered a ridiculous number of questions from the automated service before I could finally reach a person. Kirk asked me the same series of questions and kept putting me on hold. Finally he said that the engineer had made a note to the service order indicating that efforts were being made to build more towers and improve service on my area. I asked what could be done to help my internet service now, and he could only tell me to check again in three more days.

I tried to contact someone through the chat service, but the page connection kept timing out (the problem I was calling about in the first place). When I was able to maintain a connection, the chat service showed all agents were busy or offline. Finally I was able to contact Alexis **. After I again explained the problem, she said she could not help me with this device and gave me yet another customer service number to call. She also gave me this answer:

“I am seeing here a note left from an engineer in that area, ‘We still have upcoming 3G Infill sites scheduled to integrate this year and future site planned near the area. This will help improve indoor and outdoor coverage near customer location. Currently, continuous optimization of the area is on progress with the objective of improving coverage and eliminating drop calls.’”

She was unable to provide any other assistance. So I called the number she gave me and it was exact same automated service I had to deal with before. I still do not have dependable internet service, and I do not know how long it will be until I do. I am paying for service that I am not receiving.

I told them I'm convinced that listening to the tape would clearly show what I agreed to. They said that there is nothing that they can do, I told them I never authorized Brian for this high contract in an economy when I'm struggling with all my bills to agree to this high contract when I was told only $10.00 more that that was the only reason I agreed to increase my contract and even extending my contract because clearly $10.00 more in my mind was insignificant. Now, it is $20.00 more and I don't want that and never authorized that plan. They consistently said they can't do anything. I called 4 times after asked for Supervisor, managers etc., and to know avail. Please tell me that these companies can't rape and plunder consumers and get away with it and that there are no repercussions for their lies and trickery against unsuspecting consumers. I am letting you know because this kind of action by companies to bolster their profit on the backs of consumers should not be allowed.

All I ask is give me back or reverse me back to my previous plan but they are saying its not available. I'm not sure what they mean by that, it should be available because I had it for 3 years and I had it just 3 short weeks ago. Do they really think that it is okay for them to force me to pay for something I clearly was not privy to their action or authorized. Please let me know what can I do to have my original plan which worked for over 3 years and the reason why I never renewed my contract was because I was looking into other carriers with better plans Metroplus has $49.99 unlimited talk, text and web for my 2 phones this would have been a better deal than what I am now forced to accept, which offers only talk and text for the same as Metroplus. Remember this contract for $99.98 for family plan (2 phones) do not give web wouldn't it only make sense to go elsewhere if I wasn't tricked into a contract with no real big deal. The only reason why I agreed because Brian said for only $10.00 more I could get unlimited talk and text which should only have been $89.99 and was okay because that was manageable in my budget but what is not okay in my budget is $20.00 more for something I never authorized.

They say that it was in the contract and because I decided to keep the same number I should be paying for a full month. This is plain robbery and consumer abuse. They are evil, trying to squeeze every penny from their costumers. We, the consumers are screwed. I have to pay it or else it will go to collection. I don't think this is right. I can't imagine the millions they have been making with this policy.

Even better, I took the refund and went. I got a free phone from Verizon with much more reasonable service. I’m not excited about the contract but it's well worth it, considering I threatened to do it to T-mobile this entire time and they insisted it wouldn't work and I'd never save any money. I'm saving a pantload over getting entirely new phones and data plans like they insisted. I was a happy customer for over 5 years. I don't know what they did in the last year or so, but really they've made a deal with the devil and they are really the worst provider in my opinion.

But when I received my final bill and I got a partial charge of January 5 to January 12 for $10.66, which I was willing to pay because that was the charge for while I still have service with T-Mobile, but then I also get a charge of $29.33 for January 13. I called customer service and they told me that it was due to the fact that I have ported my number at the middle of the billing cycle, thus I needed to pay for the remaining billing cycle, even though I no longer have service with T-Mobile after January 12, 2012. The most frustrating of all is having to pay for something you didn't actually utilize. For me, this is major cheating! I talked to some of my friends and it also happened to them. So I decided to file to the BBB and consumer complaint team, so you can take a look into this and hoping that you can help people like me stand up to, and question T-Mobile about this kind of ridiculously unfair charge/s.

When I went back to switch back to my single plan, the customer service rep told me there was no such thing. For the next two years, I was stuck in the family plan. The bill was auto paid from my bank account. Last month, the two-year contract ran out and I called customer service to switch me to the 4G pay as you go plan. I have since made my first payment and have received two letters--first from a Jovita ** and the second from Felicia ** stating that I owe $161.06. I have provided them with bank statements to prove I am up to date on payments but they seem adamant that I owe this.

I spoke to the manager there and she said that it was 14 days and if I had any further regards, I would have to take it back to the store I purchased my phone from and speak to the manager. The manager at the Burien location asked if I wanted her to call the manager in Southcenter Parkway and make sure that I would be taken care of. The day after I went into this location where my device was originally purchased. The manager was not working like the other employee said she would. I ended up talking to another employee named Kevin and his supervisor that was by his side the whole time witnessing everything what was said and done. He was in the process of returning my phone but I had left my charger at home.

He told me that I could just bring it in the next day when I am available to speak to the manager to settle everything and then return the device as well. I asked him twice what the return policy was and if he gave me another false information, it will soon be another complaint going to corporate and the Better Business Bureau. The employee, Kevin, reinstated that I did not have anything to worry about and that I have 30 days to return the device as well as my accessories. I said okay, I will be back tomorrow. I came in the very next day, which was 02/10/12, and waited for over half an hour for the supervisor to get the manager to finally come out of her cage. She came out but did not approach me. I was surrounded by 3 other employees who were asking me to repeat the situation over and over again.

I told them that is why I needed to talk to the manager. Finally, I could not take it anymore and my tone of voice started to rise. The manager Lindsey heard and finally came over an hour later. I told her it was her employees’ fault giving me the runaround and wrong information. Lindsey did not want to help me and told me to take it to corporate and the Better Business Bureau. She sat there and basically told me that I was a liar even when I stated that I had witnesses. I will never ever come back to this company ever again! I was falsely accused and was given false information! These people do not care about you! Especially the ones at this location. Worst trained employees I have ever met in my life.

Lo and behold, it was the end of January and I got a notice from T-Mobile saying I owe $90.13 for a past due bill that I never got, because the same day I got my number ported. T-Mobile shut everything down as far as my online access (you guys are so bitter). Okay, fine, I'll pay the little $90.13. So when I called to pay via the phone, I was then told the bill was now $241.53, because I got charged through 01/27/2012. Mind you, I had my phone turned off with T-Mobile on 01/03/2012, so I thought they would have pro-rated me which makes ethical sense. Furthermore, I kept getting calls from 201-818-3960 at least twice a day. Who is that you ask? T-Mobile of course is looking for their precious coins.

So long story short, since I don't need my credit affected by this madness, I paid the full $241.53 bill. But I want to dispute T-Mobile having access to charge a former customer for services they do not render. That's like paying for a car wash when you only drove past one. It makes no sense. I hope something happens where justice is served. T-Mobile is an orphan of a company still searching for a home and I hope they never find one. A company like that with employees that support their negative business practices needs to take a hike! Good day former T-Mobile neighbors. I hope you all are doing okay!

T-mobile suggested getting a headset, which I did. However, whenever I plugged in the headset, the other person could hardly hear me. So, I started using the speaker phone for the last few months because that was my only option and I am not giving them another dime of my money. These bastards must be stopped. I am looking into people with similar actions for some type of class-action lawsuit.

I don't get it! Isn't a grace period giving you a little extra time before anything should happen? It's very annoying to start getting collection calls one day after due date when there is suppose to be this grace period! I was with Sprint for 12 years without anything like this! You didn't hear from them until after the grace period if you didn't pay! Unfortunately, my daughter messed my 12-year relationship with Sprint. Otherwise, I would have been a longer time customer! I was on VIP status!

On Dec 9, 2011, I transferred to a different provider, and have requested to have my number ported. Unfortunately, my phone that night already shut down, because of low battery. They told me that they cannot proceed with the porting, because my phone has to be turned on. So my new carrier just gave me a number that I would have to call, to have my number ported. Since it's already past business hours, after the sale for my new phone has been completed, the porting can be done the following day on Dec 10, which was the start of my new billing cycle with T-Mobile. Before finishing up with my new carrier, I asked if I needed to call T-Mobile to have my service cancelled (afraid that I may incur additional charges or whatsoever), and he told me no. The account needs to be active for the porting that's why I can't call and cancel. He added that everything will be taken care of from their end, after the porting has been done. The following day, I called the number that was given to me by my new carrier, and the porting was successful.

By almost the end of December, I got a billing statement from T-Mobile. It was for the period of 11/10-12/09. Since I am no longer an active customer, I can no longer pay online, since my online account has already been deactivated. I called customer support to ask if the bill I got was the final bill, or If there are any other charges that I needed to pay for, so I can just issue one check and send the payment via postal mail. The representative I spoke with told me that that was the final bill, and that there are no other charges that I needed to pay for.

Two months after, here goes T-Mobile with their bunch of calls, informing me of the unsettled "final" bill, which was really shocking to me. It's been almost two months since their service was terminated, thus, their service has not been in use, since Dec. 10, 2011. When I spoke with T-Mobile customer service, they told me that it was due to the fact that I have ported my number at the beginning of my billing cycle, thus I needed to pay for the remaining billing cycle, even though the service has not been utilized. I then requested to be transferred to somebody who handles these kind of issues, and the lady I spoke with afterwards told me that "yes, I should have not been billed, since my account has been cancelled on Dec 10".

She told me that she will zero the balance out, and just send me the final bill with "zero" being the final amount. I then gave her my new address, where the billing statement can be mailed. This happened yesterday, and today. I got a call from T-Mobile again, about this unsettled bill. I then asked if the changes has not been made, since I already spoke with somebody about this issue. The first representative then transferred me to another, who handles this issue. The 2nd rep I spoke with told me that no, it cannot be zeroed out, because I ported the number at the start of the billing cycle, thus I have to pay for the remaining balance, and that I didn't call to have my service cancelled, and that this was specifically stated in the terms and conditions that I have signed.

I asked him if he can run me through it, since I can't see it in the "contract", or say a bunch of paper that I signed at the store the day I started my service with T-Mobile. After I read him the statements in the sheet I have, which apparently didn't include the one he was talking about. He then told me that it is in their website under terms and conditions. I mean, why would I be looking into that since that is not the one that i agreed on and signed. Since I wasn't happy with how he was handling the issue, I asked to speak with somebody else, like a supervisor. He told me that he can only transfer me to a senior rep, who is higher in position than he is.

As I was talking to this senior rep, he pretty has the same script as the previous rep I spoke with. He asked me if I was the one who called to have the service cancelled, and I said no. I mean, I was told by my new provider that automatic cancellation will happen after the number has been ported. Plus the fact that when I tried logging in to my T-Mobile account, I can no longer access it, since I am no longer an active T-Mobile customer, and that my account has been deactivated. Doesn't that imply that the account has already been cancelled? During our conversation, he also mentioned about the terms and conditions (when the number is ported within the billing cycle, the customer is responsible to pay for the remaining billing cycle) which I was not familiar about, nor part f the things that I signed.

In that more than an hour conversation, he told me that it was stated in the terms and conditions about me paying for the remaining of the billing cycle, due to the fact that there was no request for cancellation noted from my end (even though service is automatically cancelled after port activation), and that the charges were right as far as T-Mobile is concerned, thus, no adjustments can be made. No matter what I tell him, he always brings me to the terms and conditions I know I never agreed upon, since I don't have it in the sheets I have signed.

It is just frustrating you being given different information, first of that, when I was trying to settle the last known bill to me that I have clarified wit the customer rep. I was told that that was the final bill. Second, the rep who told me that it will be zeroed out, since it was cancelled on Dec. 10 but apparently was also not true. The most frustrating of all, is having to pay for something you didn't actually utilize. For me, this is major cheating! I have read a couple of same complaints and frustrations online, which I believe means that kind of ways or "terms and conditions" that T-Mobile has is not something that is really made known to their customers.

I believe that you wouldn't be seeing something else online, or the same complaint if this is an isolated case or if T-Mobile took the effort of stressing this kind of situation to their customers. I am not quite sure if this is a way for T-Mobile to generate additional income, or for kind of "getting back" with their customers, who opted to join a different provider/carrier, who is more capable of delivering better service to their customers. I hope this issue can be escalated to the "powers that be", who can help consumers who feels have been cheated or robbed helplessly. I am really hoping and praying that somebody can help people like me stand up to, and question T-Mobile about this kind of ridiculously unfair charge/s.

The man in the Cicero store was very rude to me, and also on the phone, no one said they could help me. I went online, and asked an attorney. I was told if I went from a family plan to a single plan, there should not have been a contract renewal done. When I spoke with my daughter, she told me the man who helped her set up her account, and removed my grandson from my account, told her he was just starting this job. He also told her there was no contract for my account. Could someone please help me as soon as possible, as I am not paying this bill until it is resolved.

I attempted to phone customer service and inquire why this practice was allowed. The representative gave me some lame story about different deals being run at different times. What?! This does not excuse the poor treatment of a loyal customer. Where is the incentive to keep their good customers? So anyway, I was then forwarded to the "customer loyalty department" to "see" if they could further assist me with a better deal. Uh, negative. The representative, named Zach, gave me even more ** and tried to offer me a supposed deal of paying $250 for (2) phone upgrades. Zach said it needed to be paid upfront and then I would receive a credit of $150 on my next bill, thereby only coming out of pocket by $100. Seriously?! This is still not the same "free" phone deal that new customers are currently being offered.

As a loyal customer, this T-Mobile practice does not make logical sense. How does a company with poor practices stay in business? There is much to say about a loyal customer who pays a large monthly fee on time every month and without issue. These are the customers a company would want to keep, meaning these are the same customers a company would want to provide a huge incentive to keep their business. This is not the case with T-Mobile! Apparently, a loyal customer does not have true meaning to the big wigs that run T-Mobile, as they do not provide loyalty in return. My current 2 yr contract will be up in June of 2012 and I will be hitting the road and not returning to this company again. I will take my loyalty somewhere else to a company who will give their loyal customers great benefits and appreciate such a customer. Perhaps this is one of the many reasons why the owners of T-Mobile are in a desperate need of merging with another company to save its business. Karma! T-Mobile will be its own demise.

I got the following response back from an employee that identified himself as Adam *** stating, "To clarify this, T-Mobile has not changed any billing dates. Instead, what has occurred is the billing due date has been modified. Previously, T-Mobile gave customers 27-28 days to pay their bill after their bill cycle close date. The bill due date was moved up by up to six days for postpaid customers effective September 1, which aligns T-Mobile with their competitors. T-Mobile's billing system has been very consistent in providing the same due dates for some time; however, this was not a locked in process. Due dates were fluid and could change at any time, requiring customers to review their due date each month. Special notification of such a change was not required for some customers, as a billing statement is said notice. For those on Paperless Billing, an e-mail was delivered to the same address where the Paperless Billing notifications are delivered. While this may have come as a shock to some, it is not a material change of the contract terms. We do understand there have been some recent changes that have not sat well with customers, but T-Mobile is doing what they can to help guide customers through. I hope this helps explain the changes".

I immediately replied back, "Thanks for the information; however, you didn't address the main issue at hand, the rude customer service I got and the no reply from your corporate office concerning the letter I sent in". No one replied to my post concerning that, and I shortly cut my ties with T-Mobile, I ported my number to AT&T and got the service and the type of plan I needed. I am not only having an issue with the billing date change, the rude customer service, but also with the fact that I added a line online for the $49 unlimited plan and when I started to get my new bills it was billing me 250.00. I called customer service and they said that since I already had an account and that since it was a free phone offer that I couldn't get the 49.99 on either line. There was no fine print that said that, on TV or online, in fact when I signed up online it stated what my bill would be. They refused to honor that and to assist me with it. Since I had ported over they have been harassing me calling me 4 or 5 times a day. I informed them that unless I hear from the corporate office concerning my complaint I feel that my bill and cancellation fee is voided due to the service I didn't get. It has gotten to the point that they sent out a letter a few weeks ago that it was my "last" notice and that there would be no other contact and that if I didn't respond within 10 days they would forward my bill to a collection agency. Well, they are still harassing me. I am filing a complaint with the consumer complaints and to FTC concerning this. I had logged into T-Mobile discussion boards to get my comments that I left on here to forward to the consumer affairs and FTC and lo and behold, I am not authorized to view my own comments or the discussion I started. It is no longer on the boards, they erased everything I had left on here concerning the treatment and such.

This is very frustrating especially since I use the phone for work and cannot even do my work properly because the phones all do not work the way they were suppose to. This problem has been ongoing since September 2011, I feel I am getting the runaround and I would like this matter to be resolved.

They have rude, short and non-educated reps that give me the run around! I’m out $2,300.00 for phones and upgrades and a lot more because I have lost customers because of this issue! Stay away from T-Mobile unless you have money to throw out the window.

I requested the automated line, made my payment for $249.80, hung up, and called again. When I reached customer service again, I asked the lady to verify that the post dated check had indeed been cancelled. She placed me on hold again, and when she came back to the line, she confirmed the check had been cancelled, and I would no longer be charged electronically. Today, 02/03/2012, I wake up to find two charges had been made to my account for $249.80, the one on my debit card, and the electronic debit, which put my account in overdraft for $249.80. I called T-Mobile, but as usual, they can't do any thing more than half-meant apologies, which still leaves me with a bank account in overdraft. I had 3 lines with T-Mobile originally, and because of their incompetence, I have cancelled one by one. I can't wait to cancel this last line, so I never have to deal with their staff. The financial department agent I spoke with today suggested to stop payment on the electronic debit. How am I supposed to but a stop to something that was already charged? At the end of my call, he has the audacity to ask me if there is anything else he can help me with? He didn't help me at all!

Also, the phone had too small a keypad, which we were going to get new phone after holiday. We tried using a code to lock the phone, but had many issues. While these issues are personal, they relate to the ease of use, which is difficult in our cases. T-mobile treated us (and continues to do so) like common thieves. We were the victim, yet we are presumed guilty.

They refused to remove these illegally made calls from our billing, and continue to harass us for the payment. How can phone companies be allowed to treat people in this manner? A police report was made, and we are out over $500.00 for our phone. If we had a 2 year contract with them, we were told we could have had coverage, but since we do not, we cannot even pay "protection" money.

I thought the Mafia days ended years ago, obviously this is not true. T-mobile is ripping off honest consumers. We are forced to take issues like this to court. If they themselves would remove the incentive for the thieves, by making it hard to use a phone after it has been stolen, this would not even be an issue. They profit heavily from people like us who are innocent, but guilty by them. I can understand if someone I knew placed these calls, or even if the phone was under my direct control, but to charge me for a criminal act is wrong.

We never activated the internet on the phone but they were charging us to accessing the internet, since 3 months. How come we can access the internet without activating? On 1/4/12, we talked to Christian, one of their techs and he said will credit the amount charged falsely for the internet usage. This month, we got another bill and again charged $30 for each line but never credited the amount they promised for last month.

Our plan is $49.99 + tax but each month we are getting bills with high amounts and this month for $122.74. We understand the taxes and surcharges but if you calculate, it is still too high for the plan we use. We don't have any text messaging, email or internet access, then how come the $49.99 plan has this much high charges each month. Today, we talked to tech Jesse, the service no. 4440244 but he was not at all helpful and said he does not have any record that showing we talked to Christian last month regarding the extra charges credit.

Now he is telling we are eligible for the booster service to our plan, which we were requesting for 5 months and they denied then and now we are eligible, does not make any sense! The tech we talked today Jesse, was accusing us that we did access the internet which we did not. Instead of helping a customer, he was trying to prove that it is our mistake and not their fault and they cannot do anything to solve the problem and make the customer satisfied.

We cannot pay any bills extra that we are not responsible for. We have been going through a lot of problem with T-Mobile and no one seems to be helping instead we are just wasting our time, money and losing patience. We need a complete resolution of the problems or we will be forced to go higher authorities. We are sick and tired of talking to all T-Mobile representatives.

When I called T-Mobile Customer Service, I was told that they do not prorate service and that this was listed under the Terms and Conditions Sec 3. She also said that the T&C could change at any time, but the T&C states unless T-Mobile is notified of cancellation, then you will be billed the entire month's cycle no matter how many days you used it. They were notified by Verizon Wireless the day I changed carriers.

There is no verbiage about who has to notify and how many days. I figured that was enough notification. It is illegal to charge customers for services they did not provide. They are trying to get away with this as a way to punish customers for leaving. I should not be responsible to pay for something I didn't receive and they seem to pick and choose what part of the T&C they want to follow and interpret it any way they want. What they are doing is illegal and they are getting away with it!

It has taken 6 phone calls, and over three hours to get to this point, and my frustration level is off the charts. There is no flexibility, nor responsibility on the part of T-Mobile. Once they had my money, and a two year contract, it was as if my ten year history meant nothing. I will cancel this once I return to the States. Their self interest borders on fraud.

I called T-Mobile and complained about the problems with the phone. The rep told me unfortunately the one year warranty is up. I stated how I no longer wanted replacement phones because each one had an issue. She said my only option was to upgrade to a newer Blackberry that would not give me the same issues, plus the trackball was changed on the newer models. Eventually, when I had the extra money late 2009, I ordered the Blackberry 9700 with a two year agreement as I was advised to do. For a little while, the phone seemed to work okay. The track ball was now a track pad and the Blackberry 6 software seemed to have a nice interface.

Well eventually, the phone started to have error messages and shutoff simultaneously. It even had a white screen while I charged it and never woke me up for work via the alarm clock. I was an hour late for work and of course never got the phone calls from my employer trying to check on me, as it was not like me to just not show up for work all because of a white screen.

I called T-Mobile very upset about the phone, and it was replaced through the warranty exchange program. We all know how that program works, they send the refurbished phone without a battery or back piece claiming it’s a good phone. After a while, that Blackberry began to have the same problems. I called T-Mobile again and they replaced that Blackberry. At this point, I'm angry, tired, over it, irritated etc. I called the customer service department several times complaining about the phone not functioning properly. I requested a different phone, other than the Blackberry. The rep said she can only replace a Blackberry with a Blackberry via the warranty. I told her I don't want the Blackberry after all I've been through, to just send me one of the free phones they have advertised on tmobile.com. Of course, those are only for new customers. I told them I cannot pay for service with a phone company that won't sell working phones. She told me the only other option is to upgrade. I told her this is not an upgrade issue, but a software issue for a defective phone.

I should not have to spend money and sign on to another two years agreement. As I'm saying this, it clicks to me that this is T-Mobile’s hustle. They keep telling customers to upgrade when having defective phones, so it locks customers into a two year agreement, because most customers aren't going to or can’t afford to pay $600 for a phone to be out of contract. Thus meaning, when they get irritated and want to terminate, they get to bill you for your final month and early termination fee.

They should not be able to get away with this! So to make this long story short, in January 2012, I switched to Verizon and got an iPhone4S. I've had an iPad for years that has zero issues, so I figured I couldn't go wrong with another Apple product, so far, no problems. I shouldn't have had to resort to switching to another carrier to have some relief and proper use of a phone. T-Mobile should have handled this issue properly. I should not have to pay an early termination fee for a company that forces customers to sign a two year agreement to replace defective phones with other models. Something should be done. I filed a complaint with the FTC already. Unfortunately, T-Mobile does not have a corporate phone number. They just give you an address to write or fax them, but they never get back to you with any type of recourse.

On November 27th, 2010, we made the grave error of entering into a contractual agreement with your company, for the purchase of four phones and two broadband devices. One of the phones was to be used in Florida, one at a Christian mission in a rural area in Kansas, and the other two in the Kansas City area. We went to great lengths to insure that each phone would work in the area where intended. We were advised by your sales associate, that the phone to be used at the mission in rural Kansas would be roaming the majority of the time, but that would not be a problem. We were further advised that the broadband device to be used at the mission would work in that area as well.

Subsequently, one year later, you in your convoluted sense of fairness, and loose interpretation of what constitutes a contractual agreement, notified us that the phone in the rural area was being canceled, due to excessive roaming, despite what we were initially told by your sales associate. The broadband device never did work at the mission. We, early on, terminated the device at the mission, and paid your termination fee, while then learning in the process that T-Mobile was a company completely devoid of any sense or idea of what constitutes business ethics. Hence, we had no device at the mission, and had to go looking for another phone to be used at the mission. We contacted your people, and asked to modify our family plan to a plan with less minutes, because we were then short one phone, and had a decreased need for minutes. We were told by your representative that we would have to extend our plan for two more years, to change the plan. In realty, any extension of service with your company is not even a consideration.

The other broadband device (reference 788601505) never worked. The intended use was in the Kansas City area. I paid the monthly fee for the device, and made repeated attempts with your service representatives to make the device work. All of my attempts were to no avail. Your people tried, on numerous occasions, to make the device work, going so far as to send out a new SIM card. That did not work either. They finally gave up, with no further answers. I then finally got with someone in your employ, who after hearing the saga, agreed to waive the early termination fee, on a device that never did work. At my next billing, and once again, despite what I was told, the charge for the early termination fee was included. Once again, I called in, and after working my way through your maze of phone blocking tactics, found another one of your representatives, who told me she did find a record of the agreement, to waive the fee, and that the fee would be taken off the bill. Guess what? On the next bill, the fee is still there, and you, in the process, shut off our phones. I called in again, worked my way through the maze, get another one of you representatives, and was told that no record exists of any agreement to waive the fee.

This may come as a complete surprise to you, but people base decisions upon what they are told, when they enter into contractual agreements with companies, be they written or verbal. A fiduciary relationship is assumed, and decisions are based upon that relationship from a position of assumed trust and good faith. You have broken two contractual agreements, both verbal, but nonetheless binding. At this point, I will expect you to honor the verbal agreement made by one of your employees, to waive the fee on the aforementioned device. I would then ask to be released from my association with your company on all devices in question, with no recourse or further obligation of any kind. T-Mobile omits a stench that I can no longer tolerate.

I have 1 line for myself and 1 line for my mom, we are under the truly unlimited plan for each line that is supposed to only cost $49.99 per month, that only amounts to $100.00 and yes I understand the taxes, the fee to have 911 available to call from you phone, and certain additional costs from the state that are just unavoidable. However, each month I am paying a different amount, as seen above with out going over my 4g data plan, that is only on my line and not my mother's because she does not have the internet on her phone nor does she get, send or receive picture messages.

My mother simply texts and makes phones calls. If I just paid $526.68 in December in cash at a T-Mobile store, and yes I admit I was a couple of months behind however, it was only because T-Mobile kept taking the money out and then reversing the funds back into to the bank numerous times and this started happening on November 15, 2011, I did in fact start disputing these charges as soon as they were appearing on the bank account that my mother and I share. I faxed T-Mobile our bank statements twice for an investigation to be opened. The Supervisor promised me she would call me back to keep me updated on the goings-on in this investigation, which of course she never tried to call, email me or even send me a text message to keep me updated.

When I finally got a hold of a customer rep that was able to answer only a few questions I had, there were other promises made to me that were never completed on their part even though I had made numerous attempts to try to find out what was going on. Once again no response in anyway. I have been a customer of theirs for at least 8 years now if not, more and this is the first time I have ever run into a problem with them like this. I do have a contract with them for my line as well as my mother's line or else I would have already been gone. I very much so did not expect another bill for over $500.00 the following month we had just paid them over $500.00 the previous month! Especially knowing neither of us went over the plan at all!

They messed our holidays up tremendously by going into our bank account getting paid and then reversing the charges, because they did this we were unable to have a Christmas dinner (we ate microwavable chicken pot pies, no gifts, no greeting card even from me to my mom and from her to I ). I pawned all of my gold jewelry just to get the amount of December 22, 2011 paid so that we were able to have our phones turned back on and it was completely necessary because I had just started getting hits on my resume after 4 years of waiting for a single hit! I do not even want to think of the job opportunities I may have missed because of T-Mobile's mistakes. Once again I keep calling and they can offer me no response except: "Both investigations have been closed down ma'am and for security reasons I am not at liberty to discuss this with you.”

I asked if there was someone available to handle the matter after being on the phone with them for literally hours and of course I was supposed to receive a call back and of course surprise, surprise, that never happened. I am completely at the end of my rope and I am so very upset with them after all of these years and referring so many of my friends to them. When I call in, the first thing they tell me is what a valued customer I am. Well that is obviously so untrue because if they valued me at all, I believe I would have at least gotten a single call back before at least 1 of the investigations were closed like they had also promised they would do and I did not receive a call before they close both investigations.

Please help I have never had this happen to me at any company before. I have never been treated as a "valued customer" in this fashion. I need help or at least some advice as to where I should take my next step to. Thank you very much for taking the time out to read my angry but most needed letter, I hope that you can help me in any way. Have a wonderful weekend and I do look forward to hearing from you.

We got within 50 miles of our new house and got 0 bars. Dead zone! When we got to the house, we were frantically trying to find a signal because we had family members driving over 7 hours to come and help us unload our truck. We even drove around and could not get a signal anywhere. Our new home, it is on the Blue Ridge Mountains. We finally got a land line installed and I called them and acted like a new customer. I gave them my address and they said they did not offer service for my zip code area because we were in a true dead zone. So I finally told them I was a customer who 2 days before arriving had upgraded my account and wanted it cancelled since our phones would not work and I wanted the fees waived. The person hung up on me. I called back and actually got someone who used to work in customer relations and actually handled connecting me to the correct department, did all the talking for me while I was on the line and told them she already tested our area and verified we live in a dead zone. I was told no problem and the account would be taken care of.

I get a bill a month later with a monthly charge and over $700 in cancellation fees. I call back again and repeat my story, they found the remarks in my account and agreed to get rid of the extra fees and I paid the monthly charge left on my account.

Now, it is again a month later. Guess what, I am getting a bill for the cancellation fees again. This time when I call, I am told my account was reviewed and that they decided to use my original address of the account to base my service (which was Florida 11 years prior). And that I would have to write the corporate offices in Tampa a letter as to why I thought the charges should be waived along with copies of utility bills to prove I lived in a dead zone so they could consider my request. Now if that’s not stupid, I don't know what is. They also told me this had been adopted into their policies 8 months prior to my first call and stated that the people in customer service did not have the authority to waive my fees. I did fax the request documents but I also found direct phone numbers to the president’s office at ****. I called and left a message. I am awaiting the 7 day waiting period to allow them to respond. I am not paying this bill. It was fraud for them to sell me a contract in an area they don't provide service.

Tyron record their conversation and it is covered by their claim that the call maybe recorded. Catch them breaking contract and then run like hell to Verizon.

The fourth bill came at 400.00. I agreed to pay them the 216.00, but they refused it stating I owed them 400.00. Now they sent it to a collection agency, who calls from 7.00am until 11.00pm, every day and night. They threatened me verbally, stating that they will ruin my credit, and that they have place it on my credit report. They said I'll never get credit anymore.

After calling them they tell me that when they received my phone there was a crack in the LCD screen. The phone was physically immaculate when sent off through FedEx and I, a customer of 5-plus years, am being charged for something that was out of my care and control. After calling them furious, they stated they would call within 72 hours after researching my case. I stated I was not happy and would contemplate cancellation after all my problems. So the bottom line is T-Mobile cares nothing about their customers. That's why they aren't accredited with the BBB and there are so many complaints. I have worked at US Cellular, and while a smaller company, they care--they would never let me talk the customer without compassion and sympathy and they definitely wouldn't have lost a customer to a measly $115. The cancellation department showed no remorse and didn't seem to mind losing me as a customer. They have customer regardless. Who needs me, right?

Even when I leave Dallas when I get to Mesquite, TX I can't pick up service. It says “No Service or Cellular One” and I still can't talk. Even when I go towards Waco it does the same thing. They do not have enough towers and they need to quit lying to consumers. I wish to end my contract with them and not be charged an early termination fee. Plus I would like to return their equipment to them. Please help. My number is **. I’m also turning this matter over to BBB/Texas Attorney General and will seek an attorney’s advice to end my contract at no charge to me.