T-Mobile Reviews

First two months I was charged even for two phones and now just for one. When I called first time in August 24th to find out when I get refund representative told me that I'm not qualified for that promotion because I purchased one phone. I should buy two of them on monthly payment basis. I did everything what I was said in the store (Bayonne NJ), I paid money and now your company telling me after 3 months that I'm not qualified. I'm really disappointed because for my money what I PAID I got issues.

So, I decided to call the T-Mobile store where I signed up from. I explained the promotion to the Store Rep. and asked him if that was true, his replied, "yes it is true." I asked him if I had to pay anything and he said, "you do not have to pay, the two extra accounts will be free." Well I still was not 100% sure about all this, but when the manager came to talk to me, he review my account and the offer (from the store computer), and he told me that it was true and that I qualified. I proceeded to go to the store and to get my two additional "free" lines. I went to the store with some family members that like me, they thought it was too good to be true, so we asked the rep. that was taking care of us at the store and both, him and his Co-worker received our account and the promotion and advised us it was okay to proceed, the promotion was real and we qualified for it.

Well since then things got out of control with my bills. Every month we receive a "surprise", most bills are around $200.00 and a few are as high as $312.00. Every month I have to call T-Mobile and explains how I was "tricked" into getting two extra lines "for free". At the beginning they say, we do not have a plan that offer more than two lines for free, but after they listen to me and read the notes on my account, they all agreed with me, they apply some kind of discount to my account and then they assure that I will not have to call them back because they are fixing my account (yes, every month I have to call them "multiple times", and spend a lot of time on the phone with them). On two of my calls I was told, my situation was being escalate it to "Customer Retention" or something similar.

One time I received a call from a person that stated, she work for that department. She said that my account was reviewed. Some discounts were applied and since she did not have enough authority to do it, she was escalating the issue to her manager (that was over 5 months ago). Today I saw another $200 plus bill and I decided to Call T-Mobile. Long story short, the rep. told me that she was sorry that an employee gave me the incorrect information, but it is the company T-Mobile policy not to have more than two "free" lines per account. I explained to her that I signed contracts with them agreeing to certain terms and that is their Legal responsibility to honor their word and the contract, but she basically said that I have to understand that every body makes mistake and that T-Mobile will not change their policy just because some of their representative are making false representations.

Additionally, we were provided with "free" phones, but when we told them that we are switching to another carrier they said, we do not have a long term contract with them, but if we switch, they will not accept any of the 6 phones and we will have to pay $200 "per phone" back to them. We are very frustrated with this company; Customer Service/sales Reps. and phone signal are horrible. Worst experience ever!

I have tried for over a month and have received every story possible as to the reason but now they claim that the original owner had an unpaid balance and that it cannot be unlocked! They either lose my trouble tickets, need to escalate it which never does anything, have a supervisor return my call which never happens, etc. I am not the original owner and there was never any mention from them for almost three years of time! I would pay the balance just to free it up but they can not divulge that information to me since I am not that person so I am stuck. I filed complaints with the FCC and FTC against them and now here.

I have just ported my number away and will go elsewhere as a remedy but I want my voice heard for whatever it is worth. I thought that a German company would have their act together. Also, I should mention that I had two other older T-Mobile Samsung phones in the past that they could not unlock either and they had no balance. They claimed technical issues on those. I think I see a pattern here. From now on, I will buy unlocked phones only and never use T-Mobile again -- lessons learned.

Our bill was hundreds of $ and took a month or 2 to figure it out!! They're now unwilling to send a replacement/warranty and will make you go to the store when I got mine a few months ago and they told me that was a courtesy. But they won't do a courtesy anymore, even though they're a billion $ company! Being a customer for 5 years or longer you'd think they'd treat you a little better! I don't have the time to pack up my 3 little kids drive a half hour just to tell me I need a warranty replacement. I have reached my limit with T-MOBILE and we are going to be searching for another company which will probably be Verizon! I cannot believe how much crap that has happened with this company!

I have never had this experience before with phone activation anywhere. It is a heavy handed policy that discriminates against lower income people. I was simply told by phone CS it was "legal" with no further explanation. Pathetic handling of properly informing me of the process upon ordering originally. You sent the phone to me, you have a UPS confirmation I signed for it, you have the last 4 of my social, you have the SIM card number because I'm holding the box in my hand, but I have to UBER to a store to activate the phone. Just over the top. Goodbye T-Mobile soon for this blunder.

So the guy hooked us up and he said once we got our phones going that our account with T-mobile would cancel. I made payments to T-mobile 1-10, 2-08, 3-08 and 4-10. And on 4-10 started PCS. T-mobile sends me a final bill of 200.46. Don't understand this bill and disputed it to T-mobile. They said I was making payments in arrears. When I took out this PCS phone I made a payment 50.00 for the next 30 days. I think T-mobile is running a scam. Now I have a collection agency trying to get the money and they have added 31 dollars to the bill. I told T-mobile to take me to court and explain their billing to him. Well this is the second time the collection agency has contacted me. Think I am going to go to the BBB. Thanks. God bless America.

If we cancel the tablets then we have to pay a fine of 30$ per month for 2 years. T-Mobile claims to not have hidden charges like Verizon or no contracts but this is what they do to cheat the customers to stay with them. I have been a customer of Verizon, AT&T and T-Mobile. I would rather pay to Verizon and get signal in the middle of the ocean. Why would I like to stay with T-Mobile if I have to pay 250$??? AT&T was dropped calls, T-Mobile no signal, dropped calls and cannot hear when calling.

All of a sudden it wasn't the device. It became a mysterious unpaid bill that 10 people before him never saw. And as of today it was noted on the account in February. Now today this was noted in Feb. The card on file was incorrect and I did not pay for March as well. Has anyone walked in a TM store with phone disconnected had them turn it on and then skip another payment in March. Now the girl at the store was going to take care of it because she remembered that day cause she helped. Got to go to my bank and pull all records. Employees are too sharp but they do have some good ones as well.

Needless to say, that was a lie! She only received a final bill with NO CORRECTIONS! Once you leave, you cannot go online and look at your bill anymore. So, she did receive a refund from the other company for a portion of the phone plan with T-Mobile, but not all of it, due to the error on the bill. And they billed her a FULL month of service that she did not even use, because she had switched already.

So now, they say she owes them $1164.93 for a full month service, partial paid phone plans that the other company lied and said they would pay, and the remaining balance of a phone that she cannot get paid for, because T-Mobile will not correct the bill. She also made payments in June and July, but when she went to make another payment, she was told it was sent to collections. But she was told before that as long as she makes payments it would not go to collections. She is very upset, because now, they are messing with her credit, which is EXCELLENT! I wish people would just be honest when you call these places and not take advantage of the elderly!

Finally I get hold of one and after 5 min he tells me he can't help. I go back inside, I ask for the money I paid them literally 45 min ago, and they tell me I can buy a new phone. No. No. No. I'm going to ask tomorrow and if I don't get my money I'm deleting my daughter's service and taking to Facebook and Twitter to warn others about the risk of T-Mobile. I would of rather been mugged on the street for my money rather than scammed like this. I am stuck with unlimited talk text and data I can't use. Thank you T-Mobile.

Instead they either give me empty promises of 'fixing' cell towers in the area or straight up turn it into a sales pitch when they discover my phone isn't T-Mobile. Like straight up, why would I want your sorry phone when it doesn't work either? It works everywhere else /but/ here, and honestly T-Mobile can officially be labeled worst than AT&T for at least their terrible Pay-as-you-Go deal worked here at her house!

So, I called them, and all I got was attitude. They admitted that I had called on July 14th, that I had been quoted the payoff by their staff, that I had paid the amount I was quoted, and that their personnel screwed up by quoting the wrong amount - no fault of my own at all. Nice of them to admit their mistake. But they flatly refused to do anything about it at all. Not even a courtesy $1.00 coupon for future purchases. T-Mobile's customer service SUCKS! They don't actually transfer you to "the customer loyalty department". They just transfer you around the room so you tell your story multiple times then give up. They admit THEIR mistake (I paid the amount they told me was correct payoff amount in good faith), but they won't do ANYTHING about it. After almost fifteen years with T-Mobile, I am done with them! I'm headed to Family Mobile at Wal-Mart or to Sprint or to anyone else.

As an aside; and additional frustration; this phone they sold me has many issues, and all they can do is hard-boot and reinstall their OS to try to fix it. This does not work. One issue is the phone, when using speaker phone mode, randomly exits speaker mode for no apparent reason. Another thing that deeply concerns me is I mentioned to a friend in a verbal conversation the cost of caskets (was talking to him about HIS father's funeral). I did not text, I did not e-mail, and I did not mention it in any other context beyond one telephone conversation. Within a hour or two my e-mail and Facebook began filling up with ads for funerals and funeral homes. I don't appreciate Big Brother listening to my conversations with voice recognition software and then selling it to ad agencies to market to me stuff I don't need! I may be going back to a old fashioned landline and throwing the cell phone away entirely.

Then to top it all off, after hours and finally getting a rep to order another Galaxy S7, I get an email less than a day later telling me they cancelled my order due to me not signing the doc-u-sign within 48 hours! It was less than 24 hours and the only reason I didn’t sign it immediately is because the damn email was 1st stuck in limbo, then after I finally get it through my Gmail, their doc-u-sign would not load, much like their website! I literally had to go through the same trying, stressful, painful & draining nightmare twice – all over again just to REORDER THE SAME CELL THEY CANCELLED and had to DO IT MYSELF AGAIN ONLINE because THEY SOLD THE ONE THEY CANCELLED and probably that is why they just suddenly, without authorization, cancelled my order in the first place, so the IGNORANT SHEEP could sell it to someone else! I literally hate T-Mobile!

Now the fun begins. I had an issue with my watch and had to exchange it. Even though it was within the manufacturers warranty of one year, I was charged $20.00 and now have a refurbished watch instead of the new unit I had paid full price for just 60 days ago. This does not sit well with me but it gets worse. Even though I used the return label T-Mobile sent me to return my watch it somehow went to the wrong warehouse and was never logged in. Can you guess the rest of the story? Yep, I am being charged for the watch their poor quality control failed to log-in. Suddenly, I have a $403.00 dollar bill that their team cannot fix. Finally, after I gave them proof of shipping and customer service filing several request to search for the device it was found. Now they issue me a bill credit of the $403.00 which does not help pay my other bills that were delayed because T-Mobile charged my debit card on file. Bill credit is not a refund. Errr.

As all this is going on with the watch I receive a notice that the tablet I purchased on payments expecting a prepaid card back to pay for the tablet in full did not meet the qualifications to receive the prepaid card. Errr. Now my expected bill is raised to pay the tablet payment until this is worked out. Two months of back and forth and T-Mobile finally determines the Tablet does qualify for the prepaid card.

Throughout my travel I now find out my old Verizon phone will not receive data coverage in Alaska or Canada. Therefore, I purchase a New Kyocera DuraForce Pro. I paid for the unit in full. I get the phone and find out it will not work with Samsung pay as a warning window pops up and says to un-root my phone for security reasons to use Samsung pay with the watch and phone. Why is my new phone rooted?

After several calls to T-Mobile they finally send me a pre-paid label to exchange my phone for a new un-rooted phone. Can you guess the rest of this story? Yep, the phone goes to the wrong warehouse and never logged in. Now I am being charged $475.00 from my debit card on file for autopay. This is money I don't have in my account and T-Mobile cannot immediately take care of the issue even though I have proof the phone was returned, worse, account resolution can tell it was returned but still has to file a search for device form which can take weeks or, as in the last case of the watch several months. Errr.

Here is my honest thoughts of T-Mobile service and it's very late so please excuse any typos or misspelled words. The Un-Carrier has a quality service that is difficult to distinguish from any other wireless phone service. Their all-in pricing without all the crazy fees is excellent. However, the weakest link is their support and their company divide or policy. You cannot obtain local store support for a device purchased from T-Mobile online. This policy is beyond understanding and I would encourage T-Mobile to rethink this policy, as, their competitors do not seem to adopt this complicated support policy.

I find their front line phone support staff amazing with an eager to please and desire to exceed expectations attitude. Where the ball is dropped is after the front line staff handles an issue it still needs to be reviewed, approved by a person above them and unfamiliar with the situation. This communication breakdown is evident and the weakest link. If T-mobile can work out the support issues I believe they will lead the industry of wireless communications. Godspeed.

After one month they sent me to two different collection agencies to hound me and when I called to get a detailed account of how much I owe I was told they cannot tell that to me because my account was closed and in collections. I was planning on coming back, but after this experience there is NO WAY I will ever return. I now have an attorney to try to get a detailed account of why they say I owe this much (costing me more money). This is ridiculous. This is more than my son's car cost! Now when I call I get transferred and hung up on every time. #worstexperienceever!

They canceled my account. When I asked why they said because they can't reach me by phone. AAAAGGHHH. Hello my phone is broken and at your warehouse. That's why you can't reach me... Took me 5 calls to get the light to come on and they reinstate my account. So next it's can't find my phone, then, need my tracking number then they said it was not under warranty. No reason given today. I went to the store to see if they could call and help BUT NO THEY CANT DO THAT.

THEY LOOKED ON THEIR COMPUTER AND NOW IT SAYS MY PHONE IS STILL IN USE!! ARE YOU KIDDING ME. No money in the prepaid account to use and they have the phone... so if it's being used it's by them not me. What a joke. Runaround and still no phone or compensation for my loss of a $200 phone. I'm done tmobile. YOU SUCK!! Apple here I come. If I could give no stars it would still be too much. Don't buy TMobile. Go anywhere but there. Save yourself the grief. Trust me. You will regret it if you go TMobile!!

I got a mail on 8/8/2017 saying that my order is been shipped, when I checked the shipping details the order is shipped to wrong address. When I contacted T-Mobile customer service they are saying that the order is already placed and call the Shipping services UPS to change your shipping address, when I called UPS they said that we didn't received the order yet call T-Mobile to change the shipping address. I again called T-Mobile. After 50 minutes in call they simply said that create a account in UPS My Choice and change delivery address, after creating account in UPS My Choice also I was unable to change my shipping address. The order is going to be shipped by 8/9/2017 by 3 pm itself, what I have to do if that shipment is shipped to the wrong address.

On single day for almost 2 hours I am in call with both T-mobile and UPS to rectify my problem from my side itself but it didn't worked. I think that to rectify a problem that T-mobile has created to me I should take a day off from my work, lose my one day pay and talk with them from morning to evening, but still these will not respond to the issue the customer is facing. I paid my bill, but still I am not getting a basic service like shipping the product also from T-mobile even for the new customer also. How can I expect these people will do correct billing in future, now I have to stick to this horrible T-mobile connection for 24 months from now on wards.

Updated on 8/26/2017: On 08/15 I got an email stating that they received one phone and processed my return on 08/16. I got only $132.01 out of $306.77 total payment. When I called T-mobile and inquired about remaining amount they told that the remaining amount can be send as a gift card to my address (which is wrong address where they have shipped the mobiles) I requested them to return to the debit card which I used to pay the bill, they told that by 08/24 it will be returned but I didn't get anything. I got an email on 08/24 saying that the other phone is also received and the sim cards are also received the return amount of $174.76 is credited, but still I didn't get any amount in my account. When I called them they told that the issue is escalated and refreshed and it may take 3 more business days.

On 08/26 early hours I got a notification that $160.26 is debited from my account by T-mobile. I worried why and I called them again. I called them again what is happening. They simply told that it is the bill they charged for the service they provided me. I don't know what service they provided me. I didn't had any phone or any number. I didn't even received anything from T-mobile, but still they charged. I called them on same day 08/26 when I asked about the issue they simply told that the amount will be received in 3-4 business days that is by 08/31. To rectify one issue I am talking to the T-mobile for almost 1 month fully, they are still deducting the amount from my account and saying that it will be refunded and for that also I only have to call them every 4 days once and ask them what is happening.

I need some justice from T-mobile by torturing me like this, what I have to do to T-mobile now. I would like to attach the image of the T-mobile transactions also, but I am unable to attach them as the images also include my personal transactions. I also cannot provide the receipt of the amount $174.76 which is refunded to my account on 08/24, that email consists of my personal information.

Feeling optimistic, I called the closest T-Mobile Store which was an hour away. I verified that they had two S8's in stock and let them know that I would be down once my wife got out of work. They told me everything would be good to go, and that once I paid we would submit for the gift card before we left the store. Fast forward to just before 6pm. I had picked up my wife and we were at the T-Mobile store which closes at 8pm, along with our 4 month old son. The person I had spoken on the phone with (who was the asst. manager) had noticed me and acknowledged why we were there - so far so good. There was a couple in line ahead of us, so we waited, again, no problem. Finally it was our turn. The process went very slowly which I attribute to the employee being new. The employee then mis-explained a thing about wifi calling which my wife then interpreted as something more of a full time "hot-spot" that we couldn't shut off.

It was a slight annoyance, which I assured to my wife was not the case. Then the employee tried to sell me on the next higher plan, kudos to him, but he made it sound like the Canada and Mexico roaming was not available on the first level of the plan (which it absolutely is). Okay, fine, new at the job I get it. At this point I'm a little annoyed, but hanging in there. Meanwhile another couple was dealing with the other new employee - having about as much luck as we were. We had been there for nearly 40 minutes at this point. Then the first issue, they couldn't process the credit report to get the financing for the phone... They had entered my SSN incorrectly. Okay, typos happen, no biggie. That took about 15 minutes to fix. At this point the assistant manager left and it was just us, the two new-ish employees and the other couple that were trying to buy a phone.

Finally, with the credit bit fixed and having to state my SSN out loud in the store no less than 13 times, and writing it down for them, it was time to bring out the phones. The first phone wouldn't activate, it took 10 minutes before they realized the sim card doesn't come installed. SIM card is now installed. My number gets ported over... But there's an issue, my wife's number had been added to my SIM as a virtual line - another call out to customer service, another wait, and then start the process over. Suddenly, a lady bursts in the store asking for a cell phone charger and jumps ahead of us mid-transaction. Rather than have the lady wait her turn, all of our stuff was put on hold, while she tried out several different chargers and couldn't get them to work. Now it's almost closing time, and my number is ported over, and it's time to do my wife's number - sorry, can't do it.

My wife was devastated, we've each had our numbers for over a decade and this was the first time EVER that we had any issue porting the number over. She reluctantly agreed to get a new number. Finally, the phones were all set - kind of. Time to redeem the code for the gift card - account not found. Tried it again using a different PIN (not the one I set up), account not found. Again with the SSN - account not found... Another call to customer service, "sorry, but we can't process that. You'll have to wait 24 hours and try again." No thank you. I don't have any more time off. At this point we've been in the store for two hours. My baby is hungry and starting to get fussy. I tell them that the gift card is a deal breaker and I want to cancel the entire transaction. They said they couldn't do it. I told them that my wife and I were willing to wait while they found a way. Needless to say, they could do it, but they didn't want to.

I asked them to refund my credit card the nearly $200, and they gave me a refund receipt that was more than $80 less than what I had been charged. I brought the issue up and they told me not to worry about it. I'm a pretty reasonable guy, but at this point I had developed a trust issue. I asked that they write their name and employee number down on the receipt and annotate that I was supposed to receive a refund in the total amount. Now, for whatever reason, maybe just a coincidence, the employee decided to write his name and employee number down, then use a different color pen to write the difference due back. Could be a coincidence, but based on how this transaction has gone thus far I'm not taking any chances. They decide to call the manager. Now it's well past closing time, my 4 month old is balling his eyes out because he's hungry. This has gone on too long.

I talk to the manager who made it a point to say that I was wasting my time and could be like him and be at home with my family rather than standing my ground. He said he was doing me a favor by not charging the restocking fee and he guaranteed me that I would get the full amount refunded. (I would later overhear him tell the employee to just do a reset and treat the phones as new, sorry future customer that gets a phone with my prints all over the screen.) I explained to him that a verbal guarantee meant absolutely nothing without written proof, especially based on the events so far. His attitude on the phone was rude, insulting and inconvenienced. At this point I asked him how it worked that as a manager, he would leave the store to be run by two new employees. He said he had done all he could do and that I should just leave and there was no reason for him to come in.

I asked for a statement or anything from the finance company that showed that I was not responsible for paying the $1500 for the two S8's, "Sorry we can't do that." - Yeah right, try again. This resulted with more phone calls to customer service while we waited, simply trying to get our account canceled. I asked for the district manager's contact information at this point - this is when I was made aware that the employees never hung up with the manager and that I had secretly been on speaker phone the whole time. It's funny how the tune changes from "We can't do that" to "Here you go sir" the second you mention a district manager. The manager actually decided that he would drive in and assist his team at this point. He was there within 5 minutes. After we had been waiting for 3 hours, he was there in 5 minutes. It took him about 2-3 minutes to get the documentation that I had requested and we were on our way.

Fast forward to today. I'm at work, can't leave and my phone still isn't working because T-Mobile hasn't released my number for the port back to US Cellular yet... I can tell you that I prepared as much as possible to know exactly what I wanted before even heading to the store. I called ahead and made sure everything was all set and did my best to be the easiest customer they could ever want. I hate being "that guy," I can count on one hand the number of times I've been this upset with any customer service of any type in the past 15 years and two of those experiences are with T-Mobile (the other being about 10-15 years ago). I now remember why I left, and cannot for the life of me understand how they could be rated number 1 in any type of customer service. If they competed against swine flu, I would vote for swine flu over them.

Whatever I press purchase, and my auto notification goes off. Money has been debited from my card... But...T-Mobile has come up with some dumb error... Call the 800 number... So I do just that, and after literally being passed 5 different times, I learn that some stupid error happen that nobody can explain, and that I can't make this purchase online, I have to go back to the store... "Wait," I say, "so you're saying I'm gonna have to spend $40 extra dollars for no reason just cause you guys have some stupid glitch you can't explain... You gotta be kidding me..." Well long story short, I'm passed around literally 6 more times till finally someone just puts me out of my misery and hangs up on me... As it stands now. I went on to Amazon and bought my $10 sim, however unbelievably T-Mobile mislabeled my package and now it's lost... They lost a one day ship Amazon prime ship... Unreal... So now they still haven't cancelled my online order, or refunded my money...

They still won't let me buy anything online, and maintain that I must buy from the store... Soooooo I cancelled my account and walked... Took my 3 cell phones, 3 tablets, 4 hotspots to a competitor... And now in my off time I write rants about how crappy T-Mobile is, and how I've taken up T-Mobile bashing to anyone that will listen as a hobby... If I could turn it into a full paid profession I would... There is no company with worse customer service, and worst general logic than this band of idiots... If it wouldn't put many people out of work, I'd be the first one on the charge to have them fined and disbanded for crimes against intelligence...** T-Mobile... This is post 287 and counting... Maybe I'll slow down around a thousand...

They would not reverse nor lower the bill because the account has been closed. Their customer representatives are never the same and in the evenings and early morning they are out of the country and never know who they really are or their supervisors. When you do talk to a supervisor you will be told nothing can be done or that you never called. After 10 years and 5 lines I will never get their service again nor will I recommend them.

I call T-Mobile customer service so they could replace the replacement phone so they send the phone to a T-Mobile store which, by the way, had one of the most rudest, Incompetent managers I've ever seen who actually even tried to threaten and intimidate me. So the replacement of the replacement starts overheating immediately and they tell me it's because it's downloading all the apps. But one of the girls that works there who is actually the only nice person there says if there's a problem to call T-Mobile customer service and then come back.

So as soon as we leave the store the battery starts draining. I call T-Mobile customer service after 2 1/2 hours of being switched from T-Mobile customer service to AppleCare and back again and having to tell this ridiculous story to about six different reps they want to send me another refurbished phone. But What I want to know is how is it OK to send a refurbished phone to replace a brand-new one that was lost? And after sending two defective refurbish phones why would you even consider sending another refurbished phone. I mean when does it end? It's a ridiculous scam and I hope they're exposed for it.

I feel that T-Mobile owes me a refund of 2 years of half my payments at least. They have lied and ripped me off for a lot of my hard earned cash and don't care. Customers need to know how they operate first hand. T-Mobile is the worst provider and they will rip you off. All they care about is money. I myself am going to take them to court and I will win.

They wanted me to upgrade my Samsung note 4 to a Samsung galaxy 6. They wanted to sell me a phone in order to remain on their network, ha! I went to AT&T and guess what, my phone was "compatible" with their network. The plan was even cheaper than T-Mobile and AT&T has MUCH BETTER SIGNAL than T-Mobile! I'm more mad that I wasted 3yrs with T-Mobile but I am glad this happened otherwise I would have remained with this miserable network. Oh and the customer service is not helpful at all.

After a second call I was told we were saving only $200 per trade in smartphone. So that's why the bill was higher than expected. For these discussions people I spoke with were rude, telling me I was getting a good deal while I was paying way too much for T-Mobile phones and service. Two of the iPhone 6 models were upgraded to the 6S. I was told in the T-Mobile store at the time of upgrade no additional cost would be added. Wrong again. They added more months of payment to the plan. The iPhone 6 cost $649 in total between monthly payments and a buyout price of $163 (not including tax & etc.). Two iPhone 6S each cost $784 with the monthly payments plus the buyout. (Total buyout costs with tax & etc. $413.39 for the two 6S phones.) Total cost for phones (3 iPhones, 1 used Samsung) $2517. Not including Tax. Total cost for 23 months With T-MOBILE ~ $6,000. So glad to leave T-MOBILE.

A little good news, the last three customer service people I spoke were professional, understanding, much improved over the customer service folks I spoke to during the first nine months or so. I paid the money and I've feel ripped off. Never to go on any monthly plan with new phones again. Signed up with Cricket Wireless for $100/month, unlimited text, talk & 4 gigs of data. Total cost taxes and etc. included in the $100. No Contract! Way to go Cricket Wireless. T-Mobile has offered me a similar plan. NO Way!!

We left and went to ATT where my phone works fine and has Wifi calling again but the worst was yet to come! My husband's iPhone was paid for and we wanted to unlock it and move the service to ATT. It took them 2 WEEKS to unlock his phone. The first week was spent with us requesting an unlock every day and every day they said it would happen. Nothing. The next week we repeatedly ask for an unlock and come to find out they were refusing to unlock until we paid our closing bill of $132. Had nothing to do with the phone, they just wanted us to close out the bill. We were hostage to T-Mobile but never again.

Less than 3 months after receiving the refurbished phone, it too started acting up. Screen freezing, would dial random number on its own, white lines down the left hand side of the screen, etc. I emailed Assurant about the problem. Their answer: "We show your device is still in the 180 warranty, so please contact the T-Mobile warranty line at 800-937-8997".

So I called T-Mobile. One and one-half hours later, after being switched to 4 different people repeating the saga over and over, the 4th and final rep (who was a T-Mobile Apple specialist) said he was sorry, but I had to contact Assurant for a replacement. Called Assurant again, and after 30 minutes with them was told they werent responsible for their replacement phones unless there was physical damage and if there was that would be another $175. I picked up my nephew the following day and had him with me when we tried Assurant again by phone. Another half hour while the rep checked with her supervisors and came back with the same story. Take it to T-Mobile.

So on to T-Mobile. Went to a T-Mobile affiliate in Weymouth, MA and was told sorry, they couldnt do anything. It was Assurant's problem. The next day I took his phone to an official T-Mobile company owned store in Braintree, MA. After waiting to talk to someone, the rep was very helpful and said, based on looking at the phone, they would replace it at no charge, BUT (big BUT), after another 30 minutes decided the real problem was that after the replacement phone was sent out in early April, my nephew had gone to prepaid with T-Mobile so the system wouldnt let him replace the phone.

The rep was great and talked to multiple people at the great T-Mobile office in the sky. Even though he had my nephew's phone in hand, saw the problems, corporate couldnt/wouldnt do anything because he had switched plans and now it was up to the store manager who wouldnt be in until that afternoon. The store rep took my info and cell number and promised the manager would call me that afternoon. 2 days later I am still waiting.

What I dont understand is, the warranty is for the phone, NOT the calling plan. Seriously, what difference does the calling plan have to do with a defective phone as long as you are still with the same carrier? As far as I am concerned, these phone insurance plans and the way they are handled are essentially legal extortionist scams to bilk consumers. After getting over $400 in monthly payments and deductibles over 2 and a half years, now they wont even replace a defective refurbished phone that hasnt lasted 3 months!

My nephew will soon get a new phone with a birthday coming up, but it will never be with T-Mobile. And I personally will never have anything to do with T-Mobile. With customer service like T-Mobile, you should run, not walk, as fast as you can from this company. I dont know if there are any federal regulatory agencies which handle these complaints, or compile them, but that will be my next step. It is not the amount money involved, which in the great scheme of things isnt huge, but the principle that a responsible company should have an obligation to treat its customers with respect and stand behind their products and services. In this case with T-Mobile, that was a big fail.

Two weeks later, I get the preliminary bill. Lo and behold, two new lines are still on there!!! I call T-Mobile again. This time I am told that there was no UPGRADE offer... it was always an offer to buy 1 get 1 phone free if I ADD lines!!! At this point I am mad. They transfer me to customer loyalty. I get the same story. I asked how this will be resolved... I am told I need to keep one new line active, they will cancel the other one - but if they cancel both lines - I won't get the $790 rebate!!! Oh and I also learn that I had to actually visit some website and enter a promo code and APPLY for the rebate. The rep that processed the FAKE UPGRADE never informed me of this so I would have been waiting for weeks to get the rebate and never receive it - all while paying for a bogus line that I never asked for in the first place!

Beware, of these dishonest business practices by T-Mobile reps. Didn't Wells Fargo get in trouble for doing this sort of stuff - creating new accounts for customers that never asked for them. If anyone from T-Mobile reads this and wants to dispute my statements, please review the call recordings from my calls. The rep that processed the fake upgrade should be reprimanded or fired. If rep was just doing what management was driving - other significant steps should be taken to remedy.

This phone cannot maintain a call, period. Every call dropped, or I'm hung up on. After patiently trying to troubleshoot this issue with T-Mobile employees, over the course of several weeks (cell tower check, settings resets and a new sim card), a tech guy offered to send me to retentions to have my phone replaced with a factory sealed, NEW replacement. The woman with retentions was monotone, uninterested and rude. Furthermore, she was not conveyed a message of my issue from the tech services gentleman, as he said he would do. I had to start from scratch and listen to this person tell me that because I was past 14 days of buyers remorse, my only option was to receive a used, refurbished phone. In their own language it says that, under warranty, you not only have to pay for the claim you make on your lame device, you also will receive either a new or refurbished device.

Now, I know for a fact it will be refurbished, because they did this to me already after returning a brand new phone before. I asked to please have a new replacement, specifically, be sent out, with no chance of a refurb, as last time this happened I received an equally messed up phone. And why send replacement off anyway? The stores have new, unopened replacements ready to go... Another reason I know they only send refurbs, aside from my experience with this already. Let's just be realistic. Unhelpful, condescending and constantly reminding me that they "understand, however". In no other circumstance would you be given a used item as a replacement for something you just bought brand new.

I am irate and feel exceptionally taken advantage of. They are all smiles until you need them to make right an incredibly inconvenient issue that came from their end. Somehow their shortcomings benefit them at the customer's expense. Surprise, surprise... For what it's worth, I never, I stress never, write reviews. I also never send food back. This is purely out of helplessness and feelings of violation.

I have submitted my final Verizon bill for reimbursement and then received a text saying it was rejected and that I would be contacted by a T-Mobile rep shortly. I waited over a week and then called T-Mobile to see what was going on. They put me on hold several times and the call dropped. Called back and they then transferred me to another department and after 45 minutes told me that my bill submitted was rejected because the statement I submitted wasn't detailed enough.

This was the final bill I received from Verizon, with pages of details. T-Mobile then wanted me to contact Verizon to have them send me a more detailed bill... I waited for 45 min to speak with a Verizon rep. and they told me this is the only type of bill they generate. I called T-Mobile back and was faced with the same road block. As of now, I have paid over $800 to cancel my Verizon account, have not been reimbursed, and am being charged by T-Mobile. The coverage with T-Mobile is not anywhere near up to par with Verizon, as my service is constantly going in and out of range as I roam my areas.

I received the replacement device in on May 1 and opened the package on May 2. The replacement device was not a new device but was instead one that was used and also very dirty. I immediately called customer service and informed them of my dissatisfaction with the device and that I will not be using it, but will instead return it. The device was placed inside the box in which it came with the return shipping label. On about May 3 I dropped the box at a UPS drop-box located not too far from my home with no worries that the phone would not be received by T-Mobile. On June 14, I received a text message that from T-Mobile informing me they had not received the device and in order to avoid being charged for said device, I needed to have it returned by 14 days.

I immediately called customer service about the message I received. The representative to me "not to worry" as the device was received by T-Mobile, I think they said May 10 or sometime in May. Fast forward now to July 8, my T-Mobile bill comes in and it is over $800. Before reviewing the bill, I thought, maybe they're billing me the final amounts to pay out for handsets I have on the account. But still, I was concerned as I received no prior communication about such an arrangement. When I opened the bill, I saw that $499 was charged in the bill because the phone was not returned.

Again, I called customer service and told them of the charge on my bill, but that it should not be there because I returned the phone since May, and received confirmation that that phone was returned from a previous customer service rep in June. As per usual, the rep told me "rest assured", this issue will be resolved. The rep proceeded to submit a "research handset form" and told me that an email of that submission would be sent to me. Because of my previous experience, I asked for a confirmation number, I received a transaction number. I was told that with about 30 minutes, I would receive the confirmation email and also, my bill would be updated to reflect the credit of $499 (because I had returned the device).

Today is July 10 and my bill is still over $800. I called customer service and again relayed the issue (extremely frustrating), I was told that she was not able to see that the device was received by T-Mobile and this is why the "research handset form" had to be submitted. Remember that when I called in June about the text message of the device not being returned, the customer service representative told me he was able to so see T-Mobile had received the device. Now, I 'm being told by another representative that customer service is unable to see such information in the system, hence the need for the "research handset form". On top of this, I have to wait between 8 - 21 days for this form to be processed.

I have been a T-Mobile customer since 2015. I started out with a family plan that consisted of four people, each bringing their own device. Our bill the was standard and straightforward. After the first phone upgrade, and subsequent addition of lines to the account, my bill required detailed review each month. Every month since about May 2016, I have to set aside time to go through my bill and ensure everything that is being charged for each line is correct. Almost every month, I have to call customer service about some error on the bill. Calling customer service takes me about 2 hours each month. This is resulting from me needing a breakdown on most if not all lines with their individual charges.

Other issues come when I have to call multiple times to get an issue resolved. This issue each time I call about it, the rep tells me "ma'am, rest assured this problem will be resolved" or "ma'am, I assure you, you don't have to worry". I completely hate when they say this because I know that I will need to call back again and again for the same issue.

A most frustrating incident occurred in abut October 2016. I was adding a line to my account, and the person to whom that line belonged went to a T-Mobile store to do so. For a reason, I still don't understand, the T-Mobile store representative replaced my "primary account holder's" phone number with the new phone number. Bear in mind that this new phone number was to be added to my account as a new line.

The other individual and I was not aware that this happened until the following morning (waiting period for number to port). My original phone number was lost, and my phone number became that of the other person. After calling customer service more times than I can count, getting our rate plan changed (multiple times, which was unnecessary), being told different things that can and cannot be done to get back my number and have my account returned to the original state, my account issue was resolved about 1 month later. However, of course, as per usual, I had to call again to dispute various charges on the bill because of the changes that were made during the whole fiasco.

With all this frustration, some may wonder why even bother with T-Mobile for so long. I am currently a student with an extremely small budget, and though I am frustrated, the amount I am currently paying for the plan I have, there are no other companies offering such a deal. Previously I had Simple Mobile for about 4.5 years, but I switched to T-Mobile when there was promotion offering 10GB/ line for $40 and at the time Simple Mobile was only offering about 2GB for same $40/ month. Also, Simple Mobile operates on T-Mobile's network, so I thought the service should not be different, but sadly, did not think about customer service and CONSTANT billing issues.

About 6 days later, I received my first bill- it was over $126 not including a $45 credit from buying back my at&t phone- so actually $171! I called customer service and got nowhere. I went on vacation in Vermont; I had all 5 bars and ZERO service. I used my fiance's Verizon phone to call TMobile... 1/2 hour later and no resolution. I was told they opened a ticket and rest assured, I would be taken care of; never happened- this rep was from the UK!

I got home and got my final AT&T bill- it was over $700, T mobile never paid them off! I called customer service again; only then was I told that I would have to go online and fill out a form, and that it would take 6 weeks or more to process for a gift card NON REDEEMABLE in cash to pay off AT&T! They were never going to pay AT&T off as I was told they would. I also asked if they were going to cover any late fees associated with not paying it off like I was told they would, and of course, they said no- so now I'm in the hole for over $700 plus late charges.

I received my next bill...$195!!! Called customer service yet again, this time questioning the buy one get one free offer; again, being told for the first time ever, I have to fill out an online form for the rebate! The following week, I was told by customer service that I WAS REJECTED, as the promotion ended the day before I signed up; so now I'm in for over $1500! I I asked to speak to a manager and was told to go back to the store, which I did. The store manager called a "district manager" and was told it would take a few days for a response.

Now 3 weeks later I called customer service and they service issues in general (every time I've called about service issues I got different responses about "settings") and then asked how long it takes the "district manager' to respond; I was told no more than 2-3 days and that I should go to a different store - so I went to Verizon!!! I ported my phone's over, so I could keep my phone number, and 2 days later, I put everything back in the boxes and took back to the store for a full refund.

A different store manager spent over 1.5 hours trying everything possible to give me a refund and was repeatedly told NO; EVEN AFTER TELLING SOME MANAGER THAT I WAS DECEIVED BY THE STORE REP ON SEVERAL ISSUES AND IT WAS THE STORES FAULT, the person on the other end said loudly enough for me to hear "it's not our problem- tell him their hands are tied- the bill is due in full"!!!

I am writing you, the PA. District Attorney's office, the United States District Attorney's office, the Better Business Office, the Federal Trade Commission, the Federal Communication Commission and my local TV stations, as well as my local police department and reporting this as FRAUD! In my opinion, T mobile should be shut down permanently!!!

My phone was finally working then one day the power button gets stuck. I can't turn the phone on or off. I had to take the battery out then put it back in to get the power button unstuck. I figured the button getting stuck was a one time thing but it happened 2 or 3 more times. I went back to calling customer service but they just told me there is no known issues with the phone or on their end so there is nothing they can do for me. Then they told me I can do another warranty or pay 125 to get a different phone. I pretty much laughed on their face. I am not doing another warranty to get the same phone just to have the same issues and I'm most definitely not paying 125 for a different phone. So I told them I'm switching carriers and instead of trying to keep their loyal customers, they didn't talk me down or offer me anything at all to keep me from switching. I don't know how they can win customer satisfaction awards. I'm done with this carrier.

We will no longer be using T-Mobile as this isn't the first time this has happened and we weren't able to get an explanation as to why we were charged all these extra fees. Ridiculous. If you are looking to use T-Mobile be ready for service that goes out often, and being charged "late" and "suspension" fees without explanations. Don't waste your time or money!!!

Second story: my son recently purchased an iPhone 7 from the same store. The T-Mobile representative told him the external speaker comes with it and my son was under the impression that the speaker was free. When we received the bill we found out that they charged him $299.99 plus tax for the speaker. To end the stories I just want to express my feelings and say T-Mobile customer service representatives only sound very helpful but they are not because at the end of conversation nothing has changed and you just wasted your time.

To me hiding the policy content is just like lying and lying is considered a crime in any court of law. What I understand from T-Mobile policy is that if you don't know our policy we cheat you. It is very sad not to trust but unfortunately anytime I trust I get screwed. I still don't want to accept that all human good and positive relationship values are replaced with money. I hope no one else runs in to similar situation but as we all know that is just a dream.

I then got the idea that maybe if I put the SIM card in a different phone and try to receive the text that way, it might work. She then said, "Well, I will give you 2 minutes to do so". Wow, now I am on a time limit with the phone call! Unfortunately, I tried it and it still didn't work which suggests a problem with the SIM card. I suggested that since I have 5 other lines, how about they send the text to my other line so I can receive it and read them back the ID code. She insists that she is not able to do so. She then asked me if there is anything else she can help me with. She had not helped me at all. I then called back and spoke to Kamel ID # ** at aound 7:20am who also insists that they cannot send the text to my other phones, that they have to send the text to the line which I am activating. She was rude like Erica and did not show any interest to help. How do I receive the text if that phone and SIM card don't work?

Finally, I called again and talked to Lagacie who tells me that they CAN, in the T-Mobile policy, send a text to my other phone number as long as they ARE talking to the Primary account holder, ME, who they have already verified through the security questions. I am a physician and not a tech person. However, in my opinion, Johnny ID # **, Erica ID # **, and Kamel ID # ** are incompetent and are not qualified to be doing what they are doing now. T-Mobile needs to have a better way to hiring people who are competent in solving problems for their customers. People need to have some common sense and most of all, need to treat their customer well. I did speak with Ralph on 6/29/17 who was extremely helpful, the best so far. He sent me a text with his ID # but unfortunately, I can't retrieve my text right now. I hope T-Mobile can look up the records and find out who he is and promote him to be the supervisor to take the place of Erica.

When I got my last bill it was $2000.00-$890.00. I sent AT&T their money and waited for T-Mobile. Short time later I get debit card for $890.00. I call and was told that our phone only valued at $250.00, was the max of one the others was less. So I am out $1100.00 to AT&T and I am now paying $319.95 for the free stuff and $3479.96 for 4 phones I didn't need and every time you call my son phone you get a busy signal. You have to text him and he will call back. I was with AT&T 22 years, I should have stayed and paid data overage each month. And my sister who told me to change can't use her phone everyday.

I said "That's just bad business." His response to me, "Everyone in the industry is doing it." My reply, bad business practices are not made better by declaring "everybody is doing it". I will NEVER consider T Mobile services in the future. I had a good opinion of T Mobile until this incident. Being money grabbers over $40.00 or so is buying the T Mobile company a huge amount of bad marketing as I'll never refer them as a cell service provider to anyone ever!

I called them and said because I had my new Carrier stop my account. They charge me for the full month because of the work they have to do to close my account, and that I should have called and canceled with them first. Doing that would have cost me my phone number and wasn't an option. When I switched over to T-Mobile, my previous carrier stopped the billing that day. All in all I paid over 250 dollars for 11 days of T-Mobile Service. I will never use them again and will let others know to avoid T-Mobile when choosing a wireless carrier.

Their answer was to say we needed a new phone, and charged $25 more for another SIM card setup fee, even though it was within their 14 day period to return a phone. Guess what - the new phone doesn't have any faster data speeds. They do not care. They say now that "we should buy a nicer phone". This phone was purchased (from the beginning) to be used as a WiFi hot spot, and it barely functions as that. We have not been able to get the $25 refunded. What a joke.

Second - Hidden prices. When I went in to repeatedly complain about internet speeds, they said, "Well, the $100 plan doesn't really give you high speed internet". What good does 30 GB of "unlimited" data do if it is as slow as a turtle (or 10+ years ago it would have been considered fast). Third - We had a "International dialing package" added to our account without our permission for $25 per month, and then they charged this twice so now our bill went up $50 per month without any authorization! This sounds a lot like other companies (Wells Fargo and CenturyLink recently) and if T-Mobile thinks they are going to add customers by doing this they are crazy! After much discussion with their "customer service" department in another country (India?) they supposedly are going to credit next month's bill for this $50 charge.

Fourth - At the store, they say they need to check your credit to see how big your deposit is on the phones, but that it won't affect your credit. What a bunch of BS! These people don't tell the truth on anything. The sales agent was either poorly trained or was trained to lie at every opportunity. Overall - best to stay away. Verizon, AT&T and Sprint all have better coverage. Find their plan that is cheaper and do that, you will not regret it. I have used all of them over the years and was happier there than with T-Mobile. Although we left AT&T over their high pricing, now they seem to have a much better rate (probably to compete with these thieves).

I was on the phone for at least an hr. Been transferred from one customer service to another. All saying, "oh we need to re-broadcast your number since it didn't happen properly". None of them knew who could really help me. And they didn't care. I am considering returning to Boost Mobile until I figure out something, at least I didn't get this kind of service with them. Terrible service with T-Mobile and poor transfer service for new customers. Not worth joining this company. Very unfortunate.

I realized T-Mobile coverage was just as bad as before. (The reason we changed in the first place.) Then we got our bill and noticed a 400 dollar item, a 200 dollar item, an undetermined item 199.00. Called customer service. They said they didn't care what the salesperson said. We missed the promotion. After arguing I was told to go back to the store and I could return the items. Of course they wouldn't. Honor the promotion. We decided to switch to Verizon. We called T-Mobile explained that we were switching to T-Mobile and needed our last bill in order to get 600.00 from Verizon to help pay our bill. This was April 14th. From then until June 24th T-Mobile made sure they waited 62 days. They went into our account and took out almost 1,400 dollars to pay off the balance from the final bill. They still have not sent me.

It's okay for them to take the money. Just not okay to send me a final bill so I could receive the 600 dollars from Verizon. Who were nice enough to give me 60 days. Amazing how T-Mobile took 62 days. Still didn't give me the bill until after they took the money. On top of which every time I called I got connected with someone in a 3rd world country that could barely speak English. To top it off I go to work. My coworker is on the phone arguing with T-Mobile about his bill. He hangs up and says they screw up my bill every month. How does this company continue to exist? Oh that's right by going into the bank accounts of ex customers and helping themselves to any money they feel is owed to them.

Whether it's true or not. Don't I say don't agree to any type of automatic withdrawal or you will get ripped off. You don't have to know how much you owe. Since they have no idea how to send a final bill. They only know how to extract it from your account. Stay far far away from T-Mobile. If you don't want to go through what we went through. Don't believe me. Go back and read all the reviews before mine.

Also, we got emails almost daily from T-Mobile representative with "specials". I finally "bit" and accepted a "free" tablet. It should have been free as it had very little memory and I could not download any additional apps. After that, I blocked the emails from their rep and sent them to trash. When preparing to move to another carrier, I found that I still "owed" $92.00 for my "free" tablet. What a rip-off! As an honest business person, I don't understand why businesses feel the need to result to such deceptive business practices.

On March 9th we had bought the last two phones the S7 Edge buy 1 get one free. We got one phone in the mail. We activated it. The second one came in the mail with a case that we had ordered. It was the S7. Wrong one. Contacted T-Mobile and said it back UPS. We waited 30 days. Contacted T-Mobile to make sure they were sending out the right phone. They informed me they have not got it yet to call UPS. I contact them. They lost the package and cannot find it so they had to do a search and said it would take 2 weeks. I notified T-Mobile.

2 weeks later I call UPS. They say they can't find it that we have to file a lost package. I cannot since I'm not the shipper even though I paid for it to be shipped to me and shipped back but it was T-Mobile's label so I contacted TMobile to file the report. They said they would. It could take up to 30 days. 30 days later I contact him. It was never done. I speak to a manager. He guarantees me he will file it. I called back 2 weeks later and they closed it because they couldn't find the shipping label that I sent out that they gave me instead of calling me so I spoke to another representative. Got it opened back up.

About three weeks later I call UPS to see if there was a claim done on it. They said no. T-Mobile never contacted them. I asked why they can't do the claim since they know they lost the package. They said the center has to so I contact T-Mobile to see why and they said it's in the process. In the meantime the S8 plus comes out so I was wanting to return my phone to get the buy one get one free. They said it had been too long that I can't even though I explained the situation that I was waiting on them for the other phone so I decided I was going to trade in the S7, lose money and get the buy one get one free S8.

After three and a half hours at the T-Mobile store we leave with our phones and about 30 minutes later we get a call from the representative saying we did not notice but, "The plan you have is an old plan. You do not have the new T-Mobile one" since we are grandfathered in so we will not be getting the rebate on the second phone. I said, "No. I'm not paying $1,800 for 2 phones when I just lost a couple hundred on a different phone that I got from you guys." So had to go return the phones back in which took another hour of my time to call T-Mobile because they already sent out the old phones back to them.

Needless to say we just got our phones back and TMobile says I waited too long to file a claim on the Lost package. I will not be getting the phone and I will be paying for it. It's **. They probably already got the money from UPS. They're thieves. After so many years of being with them I am changing to Sprint. There is horrible complaints about all companies but I will not give them another Penny of my time or money. As much as I have spoken to them on the phone it could have been my full-time job. It was 11 hours last week of the phone dropping the call after talking with a representative for over an hour and they don't call back so you have to explain it. I have no idea what is going on with T-Mobile. They used to be so good. I've gotten to the point I don't care if they give me free service for a year. I am not taking them back.

My wife and I always feared driving out in the country, having no service and something happening where we needed to call for help. Also if you are in a building there usually is no service either, many times I would have to outside and wait up to 5 minutes for the signal to return. I never had any of these problems with other cell phone carriers.

I recently dropped one of my T-Mobile lines and switched to Verizon. I can significantly see the difference in both customer service and coverage. I always have service as I drive in and on top of mountains. In rural areas and inside buildings I also have service. I will be switching my other 2 lines and canceling T-Mobile and probably never returning. They are not able to fulfill my needs anymore.

Now I am being told that the contract I signed was an 18 months contract which has a stipulation that says device could be purchased by paying the remaining balance. I asked them if they can produce the copy of the contract I signed but I was told they can't go that far back on their system to produce the contract I signed. This company takes advantage of hard working and unsuspecting individuals by employing improper business practice. It is about time for the FCC to protect the consumers from this corporate vultures.

Plus if I want to do anything even though they swear I have equal authority as my husband & I have my husband's ss number, l am still required to obtain his permission to do the simplest things. For example, activating my new phone. I must be put on hold, why they call him to obtain permission! Plus their selling point "Get unlimited 4G data" is an absolute straight out lie! You have a limit, and once that's reached, your internet access slows way down to 2G and thats if you're even lucky to get internet at all. Dropped calls, no internet access, over priced phones, overpriced service you must argue with monthly, lousy service, lack of cell tower coverage on the west coast and 0 privacy! BUYER BEWARE! THIS IS A NO BRAINER! STAY AWAY FROM THIS COMPANY! ABSOLUTE WORST!

By May, I had still not received anything, so on May 1, I called to inquire about it. I was told that I should receive a card with $350 on it in the mail by May 19. Today, June 7, I still haven't received anything, so I called again. I spoke with a CSR, who said there was no record of any of this, and the Google Pixel promotion has ended, so I will not receive any promotional reward at all. When I asked to speak with a supervisor, he told me that I cannot speak to a supervisor. When I insisted, he put me on hold and after several minutes, the line disconnected.

I then called back and spoke with another CSR, who told me he saw the promotion in my account, and that I should receive the reward 2-3 weeks after it was approved. Yes, he acknowledged that it was approved on March 31, and didn't seem to see the issue with that. He gave me a URL and tracking number to check on the status of the reward, and it shows that I should receive $13.55. This is clearly not what was promised.

I also asked that CSR to speak with a supervisor, but he said that in fact, there are no supervisors on duty, but gave me an 877 number to call for a supervisor when they may be in. I also asked that this be escalated, because this is clearly a breach of what was promised. He simply sent me a text message saying he has addressed my concerns. Rest assured, my concerns have not been addressed or resolved.

I called repeatedly and never got my refund, so I returned to the local T-Mobile store and ask that they escalate this to upper management. They gave me Steve ** the north California Market director. He escalated the issue and I received notice by email that the warehouse had not received the phone and to go to the local store where I purchased the phone. So I still don't have a refund after returning the phone and it's been over 90 days since I tried to return the phone at the local T-Mobile store. I paid $488.26 for the phone, security deposit, and sim kit.

Their contract says 14 days and you can cancel free and clear... I canceled after 10 days. I thought I was good. I had already paid out of pocket over $400 to get 3 phones, cases and headphones. I returned my stuff. I received the booster in the mail 3 days after I canceled. I went to UPS sent it back and called T-Mobile with the tracking number. They said, "call back in 3 days". When I called back they hadn't received it yet call back in 3 days... 3 times this goes on. The last time I called them they said, "it was taken care of, you don't need to call back." 3 months later... I get a collections letter with an additional $16 added to past due balance that I was not even aware of!!! I will NEVER do business with T-Mobile again. NEVER! I will also Never recommend them to anyone either.

But I would advise anyone to first make sure a mobile carrier has service in your area before signing any long-term contract. With my previous service, I did not check to see the coverage for my area and was stuck paying $150 a month for no service. The only reception issue I have had with T-Mobile was when I was traveling through the mountains in western Pennsylvania where I could not get streaming music on my smartphone. T-Mobile has maps online that show the areas where they have service and those maps include mountains where towers are available but since I rarely travel through mountains I don't really care.

Also, I do not advise purchasing phone service through a store other than the carrier's store. I bought my first smartphone and service at Best Buy and the salesperson lied to me about the period of time I had to return it so I missed out on returning it and cancelling service. Verify a return date before signing a contract if you go that route and don't just take the salesperson's word like I did. I was led to believe he was a salesperson for that mobile carrier when in fact he worked for Best Buy so he either lied to keep a commission or was uninformed of the service.

If you plan on getting the latest and greatest phone when it comes out I recommend getting the Jump service where you can swap your phone. The Jump service isn't that expensive per month. I highly recommend T-Mobile. If they weren't any good I would have gotten rid of them by now because I have had many different services through several companies over the past 20 years. So far I am very pleased with their service.

Next out of the blue the Manager said as a benefit of the Black Friday we all were going to get a free tablet to take home with us. I said to the lady, "We, have no desire for a free tablet, we have tablets running out our ears." and personally I and my wife own at least 5. "Well if I don't give them to you I will have to just give them to someone else. Your loss." I said to my wife it may be a good idea to just give them to someone that needs them for a book or for a kid in the car to be entertained. We both said, "OK". She excused herself and stated it would take a while to get these all set up before we would be able to leave. I said, "Fine we will just talk. You do your work."

Upon the sale of the equipment I told the lady that I did rural installs for a product and have to be able no matter how rural it is to connect to any cell tower to give my morning call to a customer before I approach a house initially. No matter how rural it is we could always make a call as T-mobile has the best coverage of all. I said to her "if you do not have the type of coverage you say that will be a deal breaker as we make money with our phone and if we could not communicate we could not do business." OK well call me naive but I said OK, well I used to have AT&T and would like to come close to that usage. Not a problem. I decided then and there that I would just give them a chance.

OK well here is the sum. The first time I went out to work I had no phone to notify my client before I arrived. Consequently on no highway was I using was T-mobile able to give me the power to talk so I had no ability to do my job correctly. In addition to this we were accustom to running up and down Interstate 20 between Midland and Weatherford, TX. AT&T was capable of giving me a signal all up and down 20 for some reason, but this anywhere coverage was not capable of giving what we needed.

I called the manager at the store whom conveniently was unable to take the call. And then I called the Tech support people and asked them how come they could not get on the very cell tower I was reading as an AT&T tower that I was scanning in front of me. I thought they shared some towers. I said to the fellow I had on technical support. "Hey this is not going to work, can you share these towers or not?" "Oh yeah yeah we can do that." I said then that I wanted him to switch me then. He said well it would take him a few days to get things setup and a work order was being sent etc etc. Give him 3 days and he would call me back as to the case and inform me what has happened.

In the meantime I get a chance to open one of the boxes that the tablets came in and I saw a pretty nice little tablet. I turned it on and it proceeded to ask a couple setup questions as most things do and then asked me how I wanted to connect to the INTERNET. I thought well my home WIFI is this thing for real as it was offering T-Mobile to be able to browse the web with a internal chip that T-Mobile had put in the tablet. I thought Wow, I did not order another line. I only said it was ok to give us a free tablet. Wow, I am beside myself by now.

I continued to use the phone and then started to investigate it. I figured out after a little time scanning the systems setup and all that whenever the phone called the first thing it does is see if there is an active WiFI internet connection and then it connects to it for a VOIP call if it can so it really is not using any resource of theirs. And that was the default setting on that particular phone. It was at that point that I begin to think (what a bunch of scum suckin ground crawling phone pimps). And in the case of a person having WIFI in their home these guys are sucking off them. As soon as you go away from an active open WIFI or keyed connected WIFI you don't really have that all over connection they talk about. So it really is not capable of cellular activity on its own away from a WIFI connection. The opposite it true.

Aha the guy calls me back and tells me "which way are you going tomorrow and can you test it and see?" I said what? You want me to go back to the tower and all or what? He said well he and some other techs had made some adjustments. Really. I mean dude, you guys either have a cell connect or you don't. I cannot help you guys, not your technician.

Fast forward to the end as this is getting quite long. We traded about $1200 or so dollars worth of phones in and we were reimbursed over time for those. At no point did we get an account that met what the Manager sold us on South Hulen St. in Fort Worth. This company cannot at this point deliver an everywhere type of cell phone service as far as I need which is if there is a tower there I want on it immediately.

Shortly thereafter we moved service to Verizon. Not as good as AT&T but they will do for now. We later got a bill for the new phones we traded into Verizon which Verizon would drag and drag their feet on giving us the 1800 plus dollars. They would only give us credit toward our bill online. Which we were pretty pissed about. But what do you do? These Corporate ** you know are just doing their job. And guess what. They got your number and the lawyers. So if anyone got treated as I did and run over by T-Mobile well let's all lawyer up. After 16 years of AT&T and never even a late bill I am wondering if any of them would have had a quality customer.

We in this family look to T-Mobile as being the primary cause of difficulty in the communication department due to false advertising and then stringing us along and telling us they could not take the equipment back after the 10 day grace period which all technicians and customer reps said they would overlook because they would fix the matter. So if they tell you that, don't believe them final comment. Buyer beware of T-Mobile.

Anyways, my last phone call they finally decided to call UPS and file a claim themselves and now they are saying that it's going to take another 7 days and that I'm responsible for the payment of the phone. This is what sucks, I did everything I had to do, I requested a shipping label, I took it to UPS, and been waiting for a long time so that they tell me I have to pay $850. They don't want to hold UPS accountable for the thieves they have as drivers and prefer to lose a customer like me. I have 10 lines and 1 internet line and I have never been late to any of my payments. The way T-Mobile appreciates their good customers is very poor. I really like the service but cannot afford to be nervous when ordering/returning devices from them since they don't do anything to find out what really happened and just expect me to pay for something I returned.

They claim they never received the damaged iPhone that they would investigate and call me back in 2 weeks and everything would be resolved + the charges would be dropped because this has happened to me before, (yep). THREE WEEKS LATER and nothing is resolved. Now I owe over 1,000 including my last month's bill because they tell me not to make any payments until they "fix this issue". I even have a receipt from the post office from when I returned the damaged iPhone BACK IN January!! Also I have a voicemail from a T-Mobile customer representative assuring me that they would drop the charges from my account!! Now it is May 30th. This company is the worst. I've been with them over 7 years and it's always the same problem when you're filing an insurance claim. Maybe they should stop sending the phones in a black box with bright pink letters.

Updated on 10/22/2017: Very unhappy. This company has let someone commit fraud on my account. For over a year I been dealing with it. Then I buy the S8 Plus on jump I was told I get a free VR with a controller that I make 2 payments and I will receive it in the mail. Guess what. Nothing. I was on the phone 1 hour 30 mins. being runaround. They offered 60 dollars credit for their mistake. They were rude and have no respect for their customers. I been with them for over 5 years, have 4 lines with them and that's the service I get. You pay more with Verizon but you get better customer service and they follow through with what they promise not just give you false advertisement to get you to buy a 800 dollar device. Please stay away from T-Mobile.

My point is I was sent a replacement phone that was lubricated with something and being a replacement it was a refurbished phone with inferior glass... paper thin!!! This thing wasn't a foot off the ground when it dropped. I wasn't moving quickly. I didn't throw it. It dropped 12inches!!! Ridiculous! This is not the phone I bought originally. It was a refurbished one and my hunch is it got refurbished because its glass broke. So I called and of course they told me, "Tough luck. Sorry. We can send you a new one. Pay the 150.00 for another one." I had been on the phone with customer service the night before because it was acting weird to boot. It wasn't texting right, it was hanging up, it was powering off. It was a hunk of junk!!!

OK so I need a phone. I run my business from my phone. I need my phone. It's a small business and I'm crippled without it. I already had to wait 2 days to get that one and I couldn't wait for another one so I had to buy a new one. 250.00 for a S4. An inferior product. I was like, "Whatever let's get it done. I can't wait another day to be back in business." So I'm still paying on my S8 and my S7 and now a S4. Let's go back even further. I was in the T-Mobile store talking about my bill being so high with one of their sales reps and she talks me into buying this stupid watch and if I buy this thing it'll lower my bill by 15.00 per month. Well she lied. The purchase of that watch actually raised my bill by 25.00 per month and another 5.00 per month for the added line. So I'm totally getting hosed by T-Mobile and I just want out!

I've talked to all my friends and found out I can get cell service granted. Prepaid for 45.00 per month, unlimited data minutes and all from T-Mobile. T-Mobile is charging me 135.00 per month for the same service. Sooo I'm like, "Let's put me on that plan." In order for me to be out put on that plan I have to pay off my T-Mobile phone and buy a new T-Mobile phone. Pay a disconnect few and pay off my T-Mobile equipment for a grand total of 998.00 to get in a plan from the same company for 45.00 per month. What a ** joke right? No! It's not. They are serious! So now I have the most expensive phone bill of anyone I know. I've talked with customer care and decided that it should be called customer I don't care. I could not and would not and strongly recommend that anyone that ever considered using T-Mobile for their cellular service to avoid them like the plague! They will lie and steal from you!

So in order for me to discontinue and go with someone else I have to pay a grand. To continue with T-Mobile and get a cheaper plan I have to pay a grand. They have me by the short hairs because it's a business line. **!!! Don't ever give T-Mobile one dollar of your hard earned money please! I would love it if the whole country would put them out of business. If I ran my company the way they do I wouldn't get one more call and I wish it would be the same for them.

I guess if you spend millions on advertising it doesn't matter how you treat your customers. You can always get more. They are liars and thieves and not to be trusted. I don't know how anyone could work for a company that screws over their fellow man the way they do. The way they conduct their business lowers my faith in humanity and it's sad that people need a buck so bad that they would work for such a devious, deceitful company. I'm pretty sure it's owned and run by Satan himself. Swines. All of them.

I started a BBB complaint and got the Representative Martin from the "President's Office" but he cannot seem to be reached and is always "away from his phone." I have been over billed every month since November and no one can remedy the situation. The CS reps have a manager, but if you want to escalate it beyond the "Nicole" level of CS, you have to write a letter to T-Mobile in Albuquerque. All I would like is for T-Mobile to honor its promotions and to stop hassling its customers. It would be nice if the CS department could actually fix the problems.

I told them they had 2 days to find my phone and again the agent I spoke with told me not to worry, and that this would be escalated to be resolved within 5-7 days. I told them they had 2 days to do it or I would write a review on them, so here I am one very unhappy customer. So now I am paying for a phone that T-MOBILE cannot find and I returned it like I was told to do, but all I get from them is, “Don't worry. We will get this resolved.” Well since the money isn't coming out their pocket they don't care how unhappy a customer is and I will probably be switching my account.

The "customer service people" handed me off from one to another, with the last saying, "Sorry for your troubles but I can not help. Could you please call back in the morning." WTF?? My web experience is sooo slow, can't watch a single video AT ALL. John Legere, instead of hyping, how about fixing? Forget addressing this through T-Mobile social media accts. Unless you're asking glowing questions, they're not replying.

I get charged for payment arrangements I have never made and changes I never make. How can I make plan changes when my bill is always past due? It's a giant scam and you then are held hostage!!! My identity has been stolen and it's almost impossible to recovery​ from that. So just changing carriers is not an option for me. No one can ever seem to help and they should be held accountable for this!!!

They would not work with me for a payment arrangement of any kind. This is not the first time this has happened to me with this company, when I first got a phone with T-Mobile I was told my bill would be a certain price, 2 months later that price had doubled. Obviously this company has a communication issue. I have canceled my services and will not be going back, and honestly they probably have the worst cellphone service of any other company. Back to Verizon I go!!

I had my number ported over to TracFone so I could use my phone. When I canceled service I was told I would have no access to service or account info (which I think is bad cause you can't watch what they're doing on it, can't read anything associated with the cancellation and you can't check previous bill amounts). That is why I got a 60 min. card with TracFone. This would last till I got my free service started. When I spoke to Brian (team member) originally I told him as I had any money coming in I would pay on that balance. Within 2 weeks I have paid $95 which should have lowered it to around $200. I never got a receipt for either payment. I never got any online or paper bills. I called twice to talk to Brian about the bill and asked for them to have him call me... nothing. I called last week again and had mentioned about not getting the receipts or any bills and one showed up the next day for $401?

I don't care how the gal tried to explain it to me today, I'm not stupid on math. They charged me for another whole month of service after I canceled service because she said it takes that long with the porting of a number (bull, as it took TracFone less than 10 min). She said the gal that gave me the code should have told me this. Not my problem. I wouldn't have done the TracFone thing if I had known this. They tried to charge me for a cell spot that I had already returned (and originally was told it was free, mine to keep). Haaa. Instead of treating me like I was the loyal 12 year customer she spat on me and gave me measly $10 credit.

All thru the years I occasionally had to call in over my bill amounts cause something was charged that shouldn't have been. So this is not new with them. Watch your bills closely people!! Whether it's $1 or $100 they will try to get it cause someone messed up. I had thought about going back to them cause they do have good reception everywhere, but this just showed me how much they care about their customers.

T-Mobile (after you've decided to purchase) then tells you that you must pay for BOTH phones up-front but you will be able to "redeem" the rebate within 24 hours of your purchase. Not true! After the 24 hour "waiting period" you are able to go online and request the rebate but you receive a message saying "thanks for your submission" and once T-Mobile has verified that you qualify, you will receive a pre-paid Mastercard in the mail in 6 to 8 weeks! So I now have to "trust" that I will qualify even though I already went through that process and hope that I receive the 750.00 rebate.

Also, the rebate expires in 4 weeks from the date of purchase. So if I don't receive the rebate in 4 weeks and try to make a claim, will they tell me the rebate has expired? A real bait and switch if you ask me. This practice should be illegal! Rebates should be made in a timely manner or at least within the rebate expiration term and with assurance that it is confirmed once you complete the online rebate process.

So, a year goes by and there's a fee on my bill and I called to inquire about it and they said that it was from the jump program because I didn't upgrade my phone so I have to pay the difference or something. So now I remember what my daughter had said a year prior so now I'm wondering why they left the old phone on the bill also. So I called and she said not to worry about it that the bill will automatically adjust itself at the end of the cycle and to callback then. The next thing I know is my phone is off, before the billing date, because of this additional $160. And now I also have three reconnect fees for three lines.

Of course I won't be paying it! I will be signing up with a new cell phone company, and I WILL contest it once it hits my credit report, and I will let everyone know on Facebook, Instagram, and by word of mouth, about this scam that they got going on. They did me a favor. Now I can get a brand new phone from another cell phone company who'll provide better customer service. It's sad that they gotta lie to people to get the commission on selling a phone. And their boss allows it!!!

Today I called again because they overcharged my account twice! Yes a duplicated overcharge which almost overdraft may account. The order still has not shipped! No one will refund it. I had to cancel my debit care to stop future charges. Now I have to file the disputes with my bank. This is a nightmare! My bank told me to call them to get the authorization code that this company used to charge my account so that my bank could credit the money back. Well guess what! They refused to give me the code! One rep hung up me. One rep kept asking me for an account number which I do not have because I never got the phone. One rep told me they didn't know how to look up the order number. ARE YOU FREAKING KIDDING ME? How can this possibly be legal? Buyer beware!

I never came back and the bad news was on my next bill he already put a new line or new phone number and they bill me for it. I said to myself what a scam. I feel like I been robbed and I called to stop the scam and charges for a line that I have not ordered and I never used to find out later that it still there after 10 months. I never cross my mind that they would do that to a customer to increase my bill as if six lines is not enough. My youngest daughter didn't have a phone but I am paying T-Mobile for a line that I didn't know of for almost one year. I called them saying what good it got me the first time I called if the scam still there on my bill. Do I need to watch you and my bill every month and they don't go back in credit more than two months. Now it's time to go to AT&T or Verizon

At the store the girl said that I have to pay the full balance of the phone because I never completed the form they send me thru my email. I said, "How do you want me to compete something that I never got?" She then told me I could do installments on the phone but I would have to call over the phone. So I called customer service again and they said they could not do installments. This company does not care about their customers and clearly do not know how to train their employees correctly.

I been dealing with this matter almost 2 months later because they still can't do their job correctly. The employees in store and over the phone will say ANYTHING to get you out the store or to get off the phone with you. I use to recommend T-Mobile to everyone but not any more. After the headaches of this very poorly run company gave us, never again! Will be taking our business to Verizon. And EVERY TIME I asked a rep for their name just for a reference on who I talked to they would somehow forget their own name.

The con also included a special offer on an access point, which they insisted was necessary for connecting my laptop. The special was a third of the price, only good if I got it on a monthly payment plan. Soon, after the misleading app they had installed on the phone didn't tell me the data usage statistics, I needed yet another plan. Mysteriously, after 2 weeks, I was told that the other plan offered more data and my access point became useless. I asked, "What the hell?" They told me the phone was now the ap!

I had emphatically asked if the phone was not able to be an ap for my laptop and was told at the time of the ap sale that the phone was not capable of anything but 3g... then it was. After 2 weeks, no refunds AND the special rug was jerked out, and I now owed full price on the worthless ap with the T-Mobile sim card. I've filed a complaint with the BBB on these liars. I'll be forced to buy another phone because I bought the Samsung J7 from T mobile's lying cons. I'm being billed for service I didn't want and well, look elsewhere for a good cellular provider (oxymoron).

So I called customer care right after I paid and was on the phone for over an hr and they couldn't help but they understand and see my payment and they will fix. After going back and forth and being on hold the lady said, "Ma'am we do apologize for all the inconvenience and I was able to have my supervisor waive the remaining balance owed on the phone and you at a zero balance." So come May 15 when my payment is due I owe for the current bill cycle no more phone. Well that was never waived liked promised and I received a call from T-Mobile that if I don't pay my last due AMOUNT of $140 that my service will get disconnected so I called and again they want me to pay the taxes which they foo see I paid already in cash.

If not they offer an option where I don't have to put any money down but instead of paying the $16 installment for 9 months like they offered it going to be $54 for the 9 months for the past due amount which makes no sense and I cried to them asking can't they just waive the taxes so it shows I paid and put notes so on May 15 I can pay my current balance of $311 plus the $16 for the installment and they said, "No" so I said, "Cancel my account" and they did. So now I owe T-Mobile a past due of $451 and change which will go to collections because they failed to help me. All I wanted was on the May 15 pay my current bill and the installment for the phone. I was willing to still pay even after I promised that the phone will be waived and I owe nothing on the phone.

Now, one issue closed. the cell phone service is still terrible. will keep tracking it down and see if they can do anything about it.

Original Review: May 10, 2017

We switched to T-Mobile last year and our overall experience has been horrible. Nothing positive so far! Carrier Service. We experienced constant call drops and terrible connections in Orange, CA area (used AT&T/Cricket before and had never experienced anything like that in the same area). I called customer service multiple times and they escalated to Engineering most of the time. The tickets were closed every time without any responses. Later I checked in with them and they said it was a known issue that our area had bad coverage. What?

Rebate. This has been the biggest nightmare. We traded in 3 iPhones (2 iPhone 6 and 1 iPhone 5s) to get the iPhone 7 for free. 6 months passed by. There was no rebate showing up. I called customer service and they can't figure out why. Then I followed up multiple times. Every time, I was told a different reason for the rebate denial. The iPhone arrived late in the warehouse (I showed my shipping box receipt that helped stop that). Late they said we claimed a free phone in our account (Hmm... We had 4 lines so the store rep asked us to take advantage of that on top of the Free iPhone trade-in deal).

Then last time, a rep from the loyalty department said one of the phones did not turn off the "Find My iPhone" feature. The other two iPhones did not match the model number (IMEI). Seriously? All the model numbers were entered by the store rep. We were never aware we had to turn off "Find My iPhone". It has been 9+ months and there was still no credit yet. They have escalated to another department. I suspect they will continue kicking the can around. So frustrating.

JUMP Service. We were charged by the JUMP service without us knowing it. We had to cancel it manually. MyT-Mobile Website. When we joined, the T-Mobile website was not functioning for more than 1 week. The store had trouble processing our rebates on the website. We had to keep trying for couple days until we registered our phones.

Not sure if T-Mobile has any internal process on on-boarding customers and basic steps in customer service. There was no follow up loop. There were at least two cases that the rep said he will follow up in a week and no call received from him. The operation seems to be a complete mess and there was no unified/consistent experience. I regret we have made the switch to T-Mobile and will try to get out of this as soon as I can.

During the first call about my final bill, we went circles again about my accurate long term address (I NEVER received paper bills that I asked for). I agreed to pay $100 because I knew I did have a balance, just not the amount they claimed. They also stated that until I received a bill, I should continue to make a payment of "something" even $10 in good faith. The next month I paid $50 (still disagreeing with the full amount and NO statement in the mail). That was in April. It is now May and I am getting daily calls from a collection agency for T-Mobile. I explained to them that T-Mobile said that I as long as I made periodic payments until we could straighten out the final amount that I was all set.

After receiving relentless calls from this collection agency, I keep trying to reach T-Mobile but continuously get a representative in the Philippines. When I ask to speak to a representative in the United States, I either get a combative response, hung up on, or circled back on hold to get back to a rep from the Philippines. I do not want to keep making "good faith" payments as they put it, to never get reimbursed for over payments and it is apparent that I will never get a paper bill so that I can accurately dispute the bogus amount they are billing me for. What are my options?

After four months of calling, testing, and spending hours of my time with troubleshooting, they said the CellSpot may be bad. They shipped it to me. Not only did I get one, they accidentally sent me three! Now they expect me to bring them back to the store. I told them I'm not doing that as it was their mistake. Then they said the only thing they can do is to send me labels to print and adhere to the boxes. So I did that and when I asked when UPS will pick them up, they said they won't. I have to actually deliver them to the store for them. This is horrible customer service all the way around AND horrible cell coverage. If you live in a highrise DO NOT USE T-MOBILE.

It's been 7 months and I am still having to pay for that tablet and the line. The first few months when I called to get credits they said credits will start within a few months, after that time passed they started saying the promo never existed, I was never offered a free tablet!!! I had great phones and was happy with my old phone plans, once I decided to upgrade because I saw the free tablet promo it all went to **. They even took me off of my phone plan, I was on 80 a month and 10.00 for each additional. It went to 270.00 plus and all I wanted was 4 lines. When I signed the projected thing, she said "don't worry, this is before the promotions." It should have been 120.00 for 4 lines. I can't wait until I can pay for all of the devices and then leave T-Mobile once and for all. I even pay an extra 40 a month because I don't trust them and won't do auto pay. Go somewhere else, they can't be trusted and will switch plans and add items to your bill.