T-Mobile Reviews

After talking to him, he stated they could make a payment arrangement for me, and they would contact the third party companies, and request a refund on my behalf. I told him, I wanted to speak with a manager, but never got to speak with one, as Juan stated the billing would be adjusted the next day, as their systems were down, and they could not do anything then. I told him I wanted the manager to follow-up with me the next day, but I never received a call. I called back and spoke with Renee this past Saturday, who told me the account had been blocked, but their system would not allow them to go back no more than 30 days. I explained to her that I reviewed past billings, and noticed that not only my son's phone line was charged, but mine as well. I stated I would like a full investigation, as this is fraud.

Renee stated, with an attitude, this is not fraud. I told her the charges on my account that I had paid for were unauthorized by me, which constitutes as fraud. I requested to speak with someone in the fraud department, and after 5 minutes or so, Renee transferred me to the Risk Management department, which she knew was closed. I called back on Monday morning, and this time I spoke with Marcy, and explained my situation, and did not get any cooperation from her. She also stated that the charges to my account were not fraud, and they would not do an investigation of the account. I have been told a refund had been submitted to the 5 companies for a refund on my behalf.

What I don't understand is how a refund is supposedly requested on my behalf, when have not paid the current bill. I would like to have a full investigation of my account, and to be reimbursed by T-mobile for all unauthorized subscriptions. T-mobile representatives, when you call, make you feel like your situation is an isolated situation, but after reading many complaints, it is something that has been going on for quite some time.

They decided they weren't going to send me anymore phones, or even try to get me into a another phone. They wouldn't give me a different phone, because I was still too new of a customer to them. I signed a contract, stating that they were going to provide me the service for my phone, and they breached the contract by not providing the service. I was tired of having to call everyday to complain, and lose business, because I wasn't receiving my costumers' calls, messages, or texts. I don't have the money to pay the cancellation cost, due to my loss of business. On top of that, I need to buy a new phone, in order to switch companies as well. Just so I have a reliable phone for my personal, and work calls. Now, how do I get out of paying the $200 cancellation fee?

I have read the Terms of Service and note the 60 day window to dispute charges. But I don't see a justification for a limitation on such a practice. T-Mobile has refused to override such a policy to correct this problem. Instead, they are willing to enforce the fiction that I willingly accepted the terms of a spamming practice verging on fraud using my telephone number enabled by their company? Such a short-sighted response would compel me to cancel my service with T-Mobile and to seek relief through arbitration or through the news media.

Lost in all the discussions is the business relationship between T-Mobile and this third party. When asked for documentation of my initiating this service I was told I would have to subpoena it.

Until now, I have been happy with my T-Mobile phone service. But this is not the way I do business and I don't like being forced to jump through progressive hoops to solve a routine problem.

When you take a really hard look at it up to this point, T-Mobile is not solving a customer service problem at all. Rather, the customer service staffs behavior at each stage followed the outline of a classic confidence game: you tell the tale, pull the stall, do the blow off and then cool out the mark.

Do you know how bad that makes T-Mobile look? You are seen as willing to con customers instead of solving problems. You create bad will and resentment instead of providing service. This is a destructive business practice that harms the company. Yet, the solution to the problem is so simple.

Up to this point, only two employees were honest with me by providing correct information and actually crediting my account to the extent that they could. Overall staff did not follow through and stonewalled any attempt at reaching an executive who has authority to resolve such a problem. I recently spoke with a representative from the President's Office of Executive Customer Service. He was rude, obstructionist and not willing to admit any wrong doing on the company's part.

The company, T-Mobile, charged us for early termination of the contract $200 for each line and $87.96 taxes. When I called to inquire about the bill, I was absolutely sure that it was just a clerical error and they would remove the charges immediately. Instead, I was told that I apparently had a standing contract with them since April 2011. They said that I authorized it over the phone in exchange of $150 credit. I indeed had a conversation with the representative of T-Mobile around that time. I called to ask for copies of my old bills and the person, who is a male and his name escapes me, I spoke to thanked me for keeping up with my payments and told me that it was customary to reward good customers who stayed with the company for so long. He said that he was going to give me $150 credit. I thanked him profusely and never really thought about it.

Evidently, it became the bases of their assumption that I had extended a contract with them or that is what they told me during the conversation I had with them on December 8, 2011. When I asked why was not I sent a copy of the agreement or a contract confirmation letter or why did not I have new phones with the new contract, they did not have an answer. I asked if I could hear the recording of myself saying that I indeed wanted to get a new contract with them, they said that they could not do it. So basically, they said that even though they did have neither my verbal nor my written authorization, they assumed that I apparently had a contract with them, but that is not even all. They never told me that i had a contract with them.

Upon receiving the monthly bill, it was noted that added charges for calls were billed but not agreed upon with Mr. ** and my contract. A call to T-Mobile was made and the person stated the program that I had signed up for was no good no more. She then offered to signed me up for a new program for a few (5 to 8) dollars more a month. I asked to talk to a manager and she said the T-Mobile company does not allow that. I also asked that to a military lawyer who had the same problem when he called T-Mobile trying to talk to a manager.

This is an underhanded bait-and-switch company from the word go. I have been charged $500 for a so-called early termination fee and will never go to a contract require company again and I will be talking to as many people as I can to never have business with T-Mobile/AT&T.

I challenged and asked for a written proof and I was told to write to T-Mobile Wireless Legal Department in Bellevue, Washington and that they would give me this information. On June 19th 2011, I wrote to this office requesting this information. So far, they have refused. This is after I was told by their agent number ** that this was the procedure for getting the information I requested.

If the information that is being withheld from me proved me was wrong, I would accept it. So I'm wondering if this information would prove me wrong, why wouldn't T-Mobile jump at this chance to clear this up or could it be that the information T-Mobile is hiding will convict them? What is T-Mobile hiding? I replaced the money that was illegally taken out of my account and I expect an apology.

So far, nothing has happened. Their attitude is ** you!

I called T-Mobile after receiving the bill, and explained that I was told the wrong information regarding the Canadian plan, and if I new I was being charged at the rates they were charging me, I would not have used my phone to make charges. I would have used Skype. They basically said they wouldn't help. They are never wrong. I told them I would pay $200.00 a month until it was paid off. They put me into collections. On my last bill, they added $102.44 for collection agency fees. When I went to talk to T-Mobile about it, they said it is in the hands of the collection agency, and that they can't help. When I called their collection agency, they tell me that T-mobile bills the fee, not them, and they can't help. I do not have anyone to go to, to understand the fees, if it is a legal fee, and who governs legislative rules on how much they have the legal right to charge.

Additionally, the collection agency Amsure was highly aggressive and nasty, to both me and my wife. Lastly, after I cancelled my services with T-Mobile, I kept receiving additional charges the following two months. I paid fees that, I don't think are legitimate. Canadian long distance, fees for collection, and received incremental fees, after the phone was turned off.

Almost 2 weeks later, when we still hadn't received the phones, I called T-Mobile and was told that they had not been ordered! Then I spoke with a representative who said that he did not see that they were supposed to be free! Since the new plan wasn't supposed to go into effect until the next day, I cancelled it. I can't believe they don't have to honor what they promise on the phone. I am now shopping for a no-contract phone. We had been with T-Mobile for years and years. I am waiting to see if they really cancel that new contract, which if they used their phone records, they would easily see it included the free phones.

A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went buy, no results. Finally, I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the plan was a promotion.

We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB we received a bill where we now had to pay for the 2 phones that were free. Basically, we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re activation as well as any late fee's if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent about 30 hours on the phone with T-Mobile, contacting the BBB and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho’s statement to the BBB and then to the Attorney General’s office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist, and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be.

Now I am back at square one. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

Poncho now put in writing that everything I said is true but now he is manipulating information and falsifying information to where he is saying they admitted the error but I wanted to stay and upgrade anyway. I was told from day one that the phone call was going to be pulled and honored by several T-Mobile supervisors. Now Poncho has told several different stories about the contract made.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile with me presently and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General’s office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile’s own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

I have not checked the box that says I do not want an attorney to contact me. Each time I receive an email of confirmation, it says no if wanted to be contacted by attorney. I made the complaint several times (no checking and not checking the box) and all confirmations still say “no” to if wanted to be contacted by attorney. I have copies if the T-Mobile statements sent to the BBB and Attorney General as proof that Poncho has changed his story several times and I have a witness’ statement also. If no one here will contact me, I am going to the news stations with the copies. This is the last chance.

I called T-mobile since I am the primary account holder. They explained that unlimited was not really unlimited and that he had used his allotted allowance for the month. So, he would continue to get internet service but not at the 3G speed. I told T-mobile that nowhere in the contract did it mention this. He told me that it should be self explanatory because they can't just let everybody use unlimited amounts of internet service, because T-mobile as a whole was only allotted so much for themselves to divvy up among the customers. I thought unlimited was unlimited but did not argue. I explained that my husband was not on his laptop a lot and was using it only about 1 or 2 hours a day for work related things in a rural area. He then told me that he was not aware I was referring to a "hotspot" service. He said that he should not be using that capability for free and that we should be charged an additional $14.99 for that service.

I told him that the phone was purchased for specifically that purpose and we had been using it free for months with no mention of additional fees at the time of purchase. He said that they just started billing for this and I told him that was not my problem. He then wanted to add that service to our account and assured me that the speed problem and the unlimited use problem would be fixed. I was very upset and told him that we are not paying for a service that the phone and the company have offered for free until this point. He told me that it would not be free for very much longer and so I better just start paying the "hotspot" fee now. I agreed to add this to our account after speaking to 3 different reps about how I felt this was wrong to sell us a $400 phone and then start charging an additional fee, months after the fact to use the service that you originally purchased the phone for to use as a "hotspot".

After we hung up, 2 days went by and the service was not increased in speed. I called again and they told me that it won't start over again until next month. And they said that until the 25th of the month, we would have to live with the slow internet, even after I screwed us by admitting that we were using the phone for free for a service that they were now starting to charge $14.99 for. I did get someone in the proverbial food chain to offer me a $50 credit for my trouble because we would from now on be charged an additional fee. I guess that paid for a few months’ service.

After 20 plus different cell phone conversations and tests and many months of complaining, they said they would transfer this problem to their engineers. Sometimes they would call me back and other times never acknowledge my issue. So finally, after me complaining and wasting more of my time with them, they finally told me that "they do not have good service in this area (where I live and work) and that they need another tower to solve the problem. But they are not going to install this new tower anytime soon". Might I add at this point I was a T-Mobile customer for several years and never had any service issues in the previous years (same location)? It sounded like they knew this was the problem the whole time but failed to notify the employees who take the calls from the customers. I was paying $80.00 per month for this service!

I was told on several occasions that if I change my plan, I will be locked into a new 2 year contract. Now there is no way I am going to commit to a new contract with the service I was getting. So after several months of saving and paying T-Mobile $80.00 per month for service they worked maybe half the time, I finally was able to afford a new phone and contract from a different provider. I discussed my contract with T-Mobile and they said I was free to leave at any time due to me not being locked into one of their contracts. This conversation happened around 10/2/11. So now, I have a new phone and was ready to settle up with T-Mobile only to find out that they wanted to charge me for the month of October when I only have 2 days into that billing cycle. There is no way I am paying for that after all they put me through.

So, I asked if I could cancel my account because I need my cell phone to work. They said I couldn’t because I have to pay the early termination fee. I don’t think it’s fair for me to pay $200 for each line (I got 3) for a problem that is not caused by me. It’s clearly a problem from T-Mobile, as their own engineers said. What can I do?

Why some of the first calls had no problem, but the later calls had problems? I think T-mobile is the big problem. Because when I used redirect call out of USA, there was no problem. We called back T-mobile to discuss the bill, they won't. Their manners were very bad. I advice someone if you use cell phone redirect call out of USA, you will need to be check the bill for each. Thank you.

Now, both of the claims filed, I attempted to have it cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine. However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) are claiming that I have. I would like to see proof of my signature or identification for any products as I refuse to pay for the mistakes that they have made.

I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth. They are never giving me real answers and never finding a resolution. Now my bank account has been overdrawn and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future.

I signed up for the new 2-year contract over the phone for a 4G family plan which included 3 lines/Smartphones. At no time during the signing process was I informed that 4G network coverage was not available in my area. In fact, I was lucky to have 2G coverage from home and only able to have 3G/4G coverage by traveling a minimum of 50 miles from my home (Wichita, KS). In addition, service was routinely dropped and unavailable between the hours of 10 p.m. and 4 a.m.

In an effort to address these problems, I have contacted the T-Mobile’s customer service department on at least 36 documented occasions between July and October 2011. I was shuffled between departments each time I called. All 3 phones were replaced and still the problems continued. I was told that a credit of $250 would be applied to my account to help compensate for the loss of service, which did not occur. I was also told at this time that an engineering report would be sent to the local partnership tower provider (WestLink). A follow-up call made approximately 7-10 days later indicated no record of this report being made and another was issued at that time.

On October 22, 2011, I again contacted customer service. After being shuffled around, I was able to speak with a representative (Candyce) who was helpful in assisting me with obtaining accurate information on how to proceed with this matter. I was informed by this employee that both of the engineer reports did not produce results because they were, in fact, cancelled by T-Mobile and never pursued.

As a result of the aforementioned issues and the lack of resolution to these problems over a more than 3 month period, I respectfully requested that my service plan be terminated and that the early termination fee be waived. The only response from T-Mobile was a debt collection notice three days later. I never received a response email or phone call like I requested.

Now two weeks passed and still little or no service. Called again about when repairs would be made and was told no repairs are going to be done at this time but the techs had already known about the problem even before I called the first time. I had a bill that had just came in and I told the CSR I would not pay this bill until I had service.

I had four lines and one was still under contract. On the 24th of November, that line drop off the contract. I called CSR on the 28th and had my account closed. I asked that I be sent a bill showing my balance and I would pay your company off. I have not gotten that bill and you company has now turn me over to a collections company for a bill I have never got. I call CSR and your company has my right address.

Today is the 2nd of December, five days after I closed my account. Not only did I not have service that I must pay for, you report me as a dead beat. What has happened to your company?

We spent approximately 20 hours on phone different days. A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went by, no results. Finally I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning, he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present.

I found out months later that the plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB, we received a bill where we now had to pay for the two phones that were free. Basically we feel T-Mobile black-mailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent approximately 30 hours on the phone with T-Mobile, contacting the BBB, and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho’s statement to the BBB and then to the Attorney General’s office conflict witht each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract, we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

Damage resulting. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile my present and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General’s office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile’s own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

That is the most ridiculous thing I have ever heard of a company, trying to increase the bill when the phone and the account is clearly closed. These are disgusting trade practices. I will be reporting you to consumer affairs for unfair fees and unfair change of policy rules. This is also my legal notice, that I am closing all accounts associated with **. It has been my most displeasure in ever doing business with you.

I called customer care, and was directly sent to tech services. Tech services said it was a customer care issue, and transferred me back to customer care. I was told to tell them that I needed to do a conference call between customer care and activation, and that she didn't believe it would take the 72 hours. I called as advised, and spoke with a guy at customer care again. I was told it was definitely an issue on the T-Mobile end, and he would submit a "help desk ticket" email and follow it with a phone call. I was told to take out the battery and SIM card, and wait 1/2 an hour. I actually waited an hour. I put everything back together, and still got no service. He also said it could take from 24-48 hours to be resolved (Note, we've gone from 3 hours to 72 hours, now to a 1/2 hour, then back to 24-48 hours).

I called again, and the tech said it was a "known issue". Under his breath, he said, "Ok, DUS600.” All he could do was send another email to technical services, and there was no way to do a conference call. He said they're fully aware of the error, and they know how to fix it. The supervisor told him to tell me it should be fixed by morning. He said it's a "rare error", and that there's no way for them to speak with the specialist techs. They can't do it, and they don't speak with customers. I'm fully screwed until they can get to my ticket.

I work for an eye surgeon, and we have surgeries 1st thing in the morning. I cannot have this happen. They said they've expedited the emails, but I'm not buying it. It's been a day and a 1/2 now with still no fix. Has anyone else had this problem? And honestly, how often does it happen? I’m still awaiting the fix - it's now been a day and a 1/2. I haven't even gotten any kind of notification, no email, nothing. This is unacceptable!

Then 2 weeks later, my bill was $552.41. I was upset and called trying to work something out but was disrespected, hung up on and laughed. I yelled. I had an anxiety attack and had a miscarriage due to being upset. I tried calling again to make a payment plan but was told no. I emailed everyone while emotionally distress, so upset that I had thoughts of suicide due to their bullying tactics.

I am not disputing the amount. I actually called them because there was an error where they were not charging me and I was concerned but was not allowed to speak to them. I am just asking that I could please make payment plans because I do not have the $552.00 for December 9. I was told to call back and they would work with me when I did they said I had to contact you. As for contacting you directly, I have not received any response. You are accusing me of harassing at no time was I harassing when I had valid complaints. If you feel that you can not make payment plans after it was a mistake on billing part, then I have no problem. I just cannot pay my bill in full. All I am asking is to be allowed to pay this bill in payment plans and I will definitely consider switching to another carrier after the ordeal that I have been put through. Again all I am asking is for payment plan.

I am so emotionally distressed. I have contacted BBB, CEO of T-Mobile , Attorney Generals office legal services. Not sure what to do. I am being bullied and has caused me severe damage.

This morning, I received a call from a company called ER Solutions. They explained that I owed money to T-Mobile on a canceled account. They asked for the last 4 digits of my social security number. Not knowing who they are, I refused and they told me to call T-Mobile directly. It turns out that ER Solutions handles collections for past due T-Mobile accounts.

So begins my roughly 60-minute odyssey through the labyrinth of T-Mobile customer service. The first person I spoke to was trying to be helpful, but I was in the wrong department and transferred me to the Financial Care department. I then spoke with a woman in the Financial Care department who told me that I owed money on my final T-Mobile bill for the closed account. I said that I was happy to pay the bill but was wondering why I never received notice via text, as I usually did, that my bill was due. I also asked why I was turned over to collections on a bill that was only one month late. She told me that I wasn't turned over to collections and that I was within a 10-day grace period before I would be turned over to collections.

I asked, if I haven't been turned over to collections, why was a receiving a call from ER Solutions? I asked, isn't ER Solutions a collections agency? She said yes, that ER Solutions is a collection agency but I hadn't been turned over yet. I said that was impossible because ER Solutions called me 30 minutes before I called T-Mobile. She kept repeating the same canned speech that I was within a 10-day grace period and that if I paid the bill today, I wouldn't be sent to collections. We went round and round with me saying I was happy to pay the bill, but still wanted to know why I was turned over to collections and she kept giving her canned response. Then the phone went dead after 20 minutes.

I then called back through the tiring voice prompt system to reach a customer service agent where I had to repeat my story for them to determine that they couldn't help me and she transferred me back to Financial Care. The next person I spoke to said that she couldn't help me because I wasn't the primary account holder. I explained that I wasn't calling about the current family plan, but about my closed individual account. She said she needed the last 4 digits of the social security number for the primary account holder of the current plan. Luckily my boyfriend and I work at the same firm and I was able to place him on the phone. Once he explained the problem to her, I was allowed to talk to the representative and sort out the issue. I told her that I hadn't received anything from T-Mobile telling when my last bill was due or the amount. I told her that since my account was closed, I no longer had access to my account online so I couldn't look anything up.

Here is how I wound up with this problem in the first place. She explained that once I closed my account, I would no longer get text messages telling that my bill was ready and that I would no longer have access to my account online. Here is the best part. That account had paperless billing. Which means, that since my account was closed, I would not get a text telling my bill was due, I couldn't look it up online any more, and since I had paperless billing, I wouldn't be getting a bill in the mail.

Can anyone tell me how I was supposed to know how to pay my final balance? T-Mobile never called me, emailed me, or texted me when I didn't pay my bill. They just turned me over to a collections agency that they claim isn't a collections agency. Now I have no assurance that they haven't ruined my credit.

They said that I should read the instructions of the box that contained the delivered phone. I didn't read because it was obvious how to assemble the phone. They said I had an initial 7 days, and additional sixty days deadline, to return the old phone. They added that they called me, and I didn't answer two calls. Also, that they sent me text messages, which I didn't receive, or read. This is disappointing, and is not easy to have a good feeling for a company, which, for instance, I arranged a contract 5 months ago, with the promise to get a rebate of fifty dollars.

Each month and a half, I receive a letter telling me that my rebate wasn't possible to process, because I am not a T-mobile customer. So, I call them, and said it is incredible to send me a letter telling that. I have to pay my monthly bills, and you only have to check the records to verify I am a customer. That is why I am claiming the rebate, because I arranged two years contract, and get the option of $50.00 rebate. They added that they will fix that misunderstanding, and I will receive the rebate in some weeks, but again what I receive is a new letter telling me that I am not an active customer. This is unbelievable. They can take 5 months or more to process my rebate, with all means to their disposition, even wasting my time with calls, and they can't give a chance to return the damaged phone given. I didn't know I have to return it. It is simply unfair.

I would appreciate your help to reverse the payment of $250.00 or whatever is the unfair charge. Many thanks in advance. I could provide whatever document necessary.

So, I called T-Mobile’s customer service and (politely) speak with a female representative that calls herself Ashley. This was about 9:30 am Pacific Time on November 30, 2011. She is very apologetic and seems compassionate, but states that this was part of a routine phone system upgrade that apparently had been scheduled in advance and took place at 8 pm the night before. As a result, all my voicemail was erased irreversibly. How sad.

Clearly, this is both a terrible thing to do to a customer and a lie. It is terrible because T-Mobile should have warned me about this upgrade and given me a chance to check my messages and to back up my important stored data from my voicemail. At least twice a month, these ** send me silly text messages marketing their services. For instance, on 11/16, they texted me this stupidity: "Win movie tickets at T-Mobile VIP Zone." Similarly, on 11/21, they texted me this: "Get up to $250/year in TMO gift cards when friends join T-Mobile after you refer them." So again, clearly, these ** have a mechanism for staying in touch with me. And yet no one cared to notify me that all my voicemail would be completely erased at 8 pm on November 29.

Further, why is what Ashley told me a lie? Because T-Mobile has a vast system infrastructure that they use to back up all their data, including client messages. As a man with years of experience of running an IT company, I also know that a backup is mandatory before any system upgrade (e.g., a phone system upgrade by T-Mobile).

So, pretty cool service from the company that claims to have the largest 4G network in the USA, eh? T-Mobile is never shy to spend ink and paper on advertisements for new service packages and gimmicks in their monthly mailers; it is never hesitant to spend millions on TV and internet ads to market its mobile service to the public. But they didn't care to warn me (and probably a few million other people) about their ridiculous phone system upgrade. And, yes, it is ridiculous, because upgrading the system should not result in loss of data. This is bad business.

And for the second cherry on top of the first, my new T-Mobile "friend" Ashley told me that T-Mobile doesn't issue service adjustments, reimbursements, or credits to compensate customers for any inconvenience. And when I asked her, "What would you do, Ashley, if you were in my shoes?" She told me this: "I never store my old voicemail, so I wouldn't know what you should do."

People of this planet: I urge you to acknowledge that T-Mobile sucks and that it should suffer for being a bad company. For God's sake, we live in the world of constant communications. When a communications company fails to communicate with its customers, it should quit and find itself another job; otherwise, it's doing a disservice to the public. That is why T-Mobile is an absolute travesty.

Guys, if you are a victim of similar violence from T-Mobile, please post more complaints about them on ** or elsewhere and tell them how you feel. Tell others looking for mobile phone service to sign up for ATT or Verizon.

Shame on you T-Mobile. Shame on you for hurting my business, for wasting my time, and for being a pain in the ** instead of being a telecommunications provider that acts responsibly.

I recently got a job, but I am working only 4-7 hours a week (I am also a full-time college student) and when the time came that my contract was said to be up, I could no longer afford my $45 monthly bill so I tried talking with Customer Service about finding a lower rate, considering that I've been loyal to them, I guess I thought they would be loyal to me. There was no option to find a lower rate. So I waited until my contract was up (or so I was told) and I decided to move on from T-Mobile.

Their customer service had sucked all along and I figured it was time to find something different, like AT&T - where I pay $25 a month for practically the same plan then I get a bill in the mail saying I owe $200 to T-Mobile for early termination. I was really confused since I was told that my contract was up so I called and they told me that I was wrong and had to pay the fee. I pleaded for them to understand my predicament and waive the fee but they did nothing to help me. I asked to speak to a supervisor and she did nothing either.

If I had known that I had an extra year on my contract, I would not have made the move to AT&T yet. Does the world not have room for human mistakes? I was told by a representative that my contract would be up in August and I believed him. He was wrong, and now I owe $200. I am a full-time student and I do not have this kind of money.

I will certainly tell others of my experience with T-Mobile and strongly advise them NOT to use their service.

This is seriously affecting my study. As a student reporter, I have to do phone interviews all the time, but quite often I have no service. When I do, the sound quality is so bad that I cannot transcribe my interviews. I feel I do not get the proper service that I pay for.

Two days later, when I was in California, I received one email with the confirmation of the phone and the correct address where it is supposed to be mailed to but no confirmation about the tablet. So I called customer care and they informed me that they found no order for the tablet and that maybe, I didn't qualify for it. I need to call the sales department again to reorder. I informed them that it was not necessary and I didn't need it now so I let it go. 25 days later, I returned the phone the sent me, closed the account and decided to add a new line to my existing account. When I found that I have a new charge of $200 in my account, I called and they told me that the charge was for a new tablet. They were going to charge me $45 more for the service!

I informed them that I never received a tablet nor a confirmation of one and that the customer care informed me that I never qualified for it. They informed me that they will make an investigation and they will call me back. 2 weeks later, the charge came back and they said there is nothing they can do because I'm using it. What I never saw is that ** thing. Will they inform me that the tablet somehow was mailed to the wrong address, already activated? The one who got a hold if it is using it and they are charging me. I called countless times and been in the phone for hours. All are confirmed. What I'm saying is the truth, but they will not remove the charges or will not stop the charges of the monthly fees. Please help, I'm desperate.

I called T-Mobile and they even sent a technician out to check and he verified I had no service. Since the nearest T-mobile store was three hours away, they said I could mail a copy of my new driver's license to verify the move. I did, three times. They kept saying they didn't get it. They wouldn't clear the cancellation fee. Two and a half years later and I just started getting collections calls again! I guess because AT&T bought them they want to try to scam people out of some money or ruin their credit. I hate T-Mobile! Stay away!

I discovered that my old Samsung phone works just fine on the pre-paid network and all things considered I'd rather use my Comeback than the phone I purchased in September. I called customer service on 11/28/11 and was told that I could return the recently purchased phone with no problems as long as I returned to the original store. When I went to the store they said that I was beyond the return date and would not refund any of the purchase price. I called customer service again and was told that I was beyond the return date; first it was 30 days, then 20 days and finally 14 days; they called it buyer's remorse. I tried to explain that I did not have buyer's remorse but that I had been mislead as to the need to purchase a new phone. Really, all I want them want them to do is to take back the phone that I needlessly purchased. I will be changing carriers when this month is up. I've really had enough of T-Mobile and bad customer service.

Weeks went buy and there were still no results. Finally, Poncho (a corp rep) called me and right off the beginning refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the Plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the Plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating that the contract existed differently. It was only after we contacted the BBB that we received a bill where we now had to pay for the 2 phones that were free.

Basically we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we did not pay for the phones. If they were cut off we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so within the billing cycle. Poncho put in writing to the BBB that the phones were not free. We decided to call the Atty general in my state. Only after we spent approx 30 hours on the phone with T-Mobile contacting the BBB and now the Atty General did Poncho issue credit for the phones.

I found out thru a T-Mobile store manger that other reps put comments under our plan about a week after the contract was made that changed the contract. Poncho's statement to the BBB and then to the Atty general's office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we had to have it subpoenaed. I have a witness that participated in the phone call, he currently has the data plan that Poncho has said does not exist. This could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed? If anyone has similar experiences I recommend that all of you use the BBB and your attorney general as recourses so this type of behavior can be tracked.

I asked if they understood that they could be losing many customers to Verizon, but they didn't seem concerned. I stayed in my contract for the required two years, and even a year beyond, in trying to decide what provider to go with. I finally changed to Verizon, after my final efforts to convince T-Mobile, to consider building a tower. As of 10/23/11 my T-Mobile services were ended, and Verizon begun. Now I get a bill from T-Mobile for 3 weeks of service they did not provide (they even agreed they did not provide it).

I called and was told it was their policy to charge customers for the full month even though they stopped providing the services. They said they "understood my concerns", but when I tried to reason with them, they would not stop, and listen to me. They told me no one at T-Mobile could help me, nor would they change their policy. I told them I had fulfilled my original contract, and asked if they had an extended agreement signed by me, but they said it is their published policy. I am sure they have ** over many other customers in this same regard. Is this the policy of all phone companies?

Despite my personal requests, and demands made by telephone, for a release of the 'request for payment' made to my debit/visa card by t-mobile - T-Mobile still refuses to comply.

I can provide copies of my attorney's case notes for you upon request. This case clearly outlines 22 calls (dates and duration) to t-mobile. The calls span a 6 hour frustrating period inclusive of holding period at a documented cost of over 100 euro, surpassing the cost of the initial order - that may i remind you - never arrived.

I first called T-Mobile on November 12, 2011 and asked them to process a sale and speedy delivery of a sim card and computer stick to a USA address where my husband would be at for one week.

The sales agent Chelsey - dealer number: 3728376 confirmed with me over the phone that a contract had been made. She read the terms and conditions to me and a verbal contract was established. Proof of this verbal contract lies in the fact that she requested the 1 dollar authorization from my card and followed through with a further request of authorization for the cost of the sale amounting to: 61.31 euro. This is technically - consideration.

Following the sale she put me on hold to check a detail and the call dropped. I was left without an order number or tracking number. The fact that I was dialing from Europe meant that I did not provide a social security card number. I did however provide my telephone number and a USA address for delivery. Chelsey confirmed verbally that a sale had been processed and a contract was confirmed.

I am a contract lawyer and I do not for a second doubt or question that intention to and a contract had been verbally agreed and formed. Contract was based on offer and acceptance of terms of agreement. Consideration was the 1 euro requested through my bank. This proves that there was an intention to form a contract and that the intention had been further enacted on. The fact that the sum was not collected by t-mobile is irrelevant as they retained the request on my funds for what is now a 12 day period. Please comment on this point of law and company policy - t- mobile!

After the call dropped. I rang back for the order number/tracking number and was told that none could be located. I rang several other agents and spoke to 22 people and (six supervisors) over a period of 7 days. I can provide you with each dealer's code. Supervisors included:

Monique: 2835336 - Monique offered to waive cost and post out order FOC as compensation for the hassle. She gave me a merchant code: 095153 to pass onto my bank. The bank said they were powerless and the code was irrelevant as she needed to just remove request. Legally they cannot remove request and this is retailer protection policy subject to the laws of the state of the Republic of Ireland. I have since trawled through this legislation and banking governance and can concur that this is in effect - correct. Monica dropped the call before I could provide her with an American delivery address for my husband who is now in North Carolina.

I also spoke a second time with Chelsey whose voice I recognized over the phone. This is how I obtained her dealer number. She confirmed that I had presented a debit visa - international card and because the address for billing was not in the USA she could not/did not process the sale on the 12th. She had made no effort to communicate this to me, citing an inability to make an international call. Despite having my contact number she failed to contact me to communicate this change of plan. So then why was the request for funds left on my account? Please explain.

On follow up with the other 10 agents and supervisors I was assured that no funds would be requested from or leave my account and any current request for funds would be immediately dropped. Not the case. I rang my bank. I was very suspicious of the whole process and they confirmed my fears were well founded. T-mobile or Chelsey had actually put through a request for the sale sum to be removed from my card and had not followed up with either a sale or a cancellation on the request for funds. I am appalled. Worse still, 12 days later these funds are still pending as requested funds from t-mobile. Illegal - I am told by the financial experts.

The bank must hold onto the funds in case t-mobile try to process the sale that normally follows a request for release for funds. T-mobile are blaming my bank. Not the banks fault and of this I am 100% sure and willing to go all the way to the bitter and legal end and exhaust every legal channel until I find a solution and receive compensation for this mistreatment. I am 2O years with Ulster bank; a very loyal customer and I assure you that customer service is very much top of their list as opposed to t-mobile.

Here is the technical outline - When a request for funds occurs the bank must then ring fence the payment as potential outgoings. They must honor a request from the retailer. Should the retailer not go through with sale for any reason, he/she should not continue to place a hold or request on funds. He/She should immediately or within 24 hours release this hold on funds. The reasonable rule applies. It is not reasonable for T-mobile to place a hold on a customer's money for 12 days when no sale is pending.

T-mobile - you are dangerously in breach of my consumer rights and are willingly and fraudulently holding onto a request for funds with no sale pending. I want an explanation and have requested a written outline and case story reference form Ulster Bank. They have obliged and are very happy to point out that your actions are potentially fraudulent. We will confirm this with the relevant state departments and consumer authorities over the coming days and revert. I would advise you to act fast on your end and to get your story in order.

I have spoken to a number of supervisors on your end and to date nothing has been done. I have, again contacted my bank who I believe will have the funds into my account after 10 working days or by this coming Friday. My problem solved but yours is just beginning as I am very unhappy with the way I have been treated. I am not going to go away like all your other frustrated customers. I have the resources, knowledge and time to pursue this to the very bitter end because I believe you are a disgrace of a company and want to safeguard this from ever happening to anybody again and to be frank I am interested in the legal outcome.

A second time - lets be clear on this - I will be pursuing this situation to the bitter end with T-mobile and then some more unless I get fast and effective action on your end.

Why? because I am appalled at the way I was treated by customer service. What do I want?

1. Compensation for the 6 hours spent on the phone trying to get a resolution. I cannot bank an apology and I don't believe it would be sincere.

2. A firm commitment that you will address your corporate and customer service inefficiencies and treat customers and their money with respect going forward.

So T-mobile here is how it is going to work. I mean business with you.

4. Review how you treat your customers and what you determine to be customer service.

I am sending a copy of this letter to all relevant state departments and financial regulatory departments. I am sending a copy to my contacts in the business and consumer press. I am seeking legal clarification on all/every point raised in this sorry situation and also sending a copy of this letter to your head dept by registered posted mail. I will copy all board members on same. I am sending a copy to all consumer related watchdog sites.

We had either 1 bar or no signal at the new location. Even when there appeared to be signal, we could not call out. Most of the time, nobody could call us. When they did, or when we called out, we were always disconnected within a minute or so. I had just moved, so I had no other phone to call T-Mobile support. I drove about 10 miles to a local Wal-Mart and spoke with Customer Service. The young woman that answered couldn't offer any solutions. We didn't bother with tech support because our neighbors already informed us that nobody gets T-Mobile service in the area unless they have Wi-Fi Calling.

I didn't think it was fair to have to pay a lot more to fix the problem in an area you already promised coverage, so I spoke with Customer Loyalty to see how they could help me. I waited on hold for 30 minutes for a gentleman that was trying to help and spoke kindly, but once again I dropped the call. Nobody called me back. I got back in line and waited 30 minutes for Customer Loyalty again. This time I spoke with Rebecca ID=0653330. I'm sure I wasn't at my best given how upset and frustrated I already was, and she just laid it out straight: we can't fix your problem, so you're either going to have to pay for phones you can't use until your contract is over, or pay the $200 per line ($400 total plus tax) fee to shut off service. I argued with her about how T-Mobile can justify making me pay for service they aren't giving me, and she answered by informing me your contracts don't guarantee service. In the middle all this, she did mention I qualified for an upgrade, and said that I could complete the upgrade at the Wal-Mart I was already at.

So I went inside the Wal-Mart and after waiting 20 minutes for someone at the island to feel like saying hi to me and ask what I wanted, I told them that I was there to upgrade my phone since I didn't have any other choice. They checked my account and said that I didn't qualify, and that they only do upgrades when you're not already on contract only a T-Mobile store or Customer Service could upgrade me since I'm already on contract.

So even more upset than I already was, I still had enough wits to resolve to drive 5 more miles to Provo, Utah to the nearest T-Mobile store in East Bay; the extra time and cost had to be better than the cost of paying for early termination. I told the salesman I was already upset and not in the mood, and I would like to please just speak directly with the manager or whomever could best assist me. He decided to take ownership of my request and I proceeded to tell my situation to him. He didn't think upgrading me would be in my best interest because I'd have to pay $60 more a month for data plans to support the Wi-Fi feature, so I let him pitch me his best offer: a no-contract plan with a higher monthly rate and I would have to pay for new smart phones that at a minimum would be over $500 for two phones. Well that was the wrong answer. I asked him how T-Mobile could justify making me pay not just a little more, but significantly more to fix a problem that's their fault to begin with.

He told me I have too high expectations; if I want better service I need to pay more for better service. I told him I don't want better service I just want my original service or a reasonable alternative, $1,000 over the life of a new contract was not reasonable. I informed him that I found Wi-Fi Calling enabled phones at Wal-Mart for $50, and I knew for a fact that I shouldn't have to buy overpriced, unnecessary smart phones. He shrugged it off with a simple, these are the phones we sell. When I asked him why I shouldn't just cancel my service and go to Verizon where I'm sure they could get me maybe a more expensive monthly bill, but still free phones for signing their contract that I know will work in my neighborhood and doing so would still be cheaper than his best offer, he told me that he had to call me out now and that he worked for Verizon and knew I would still pay more. I called him out and told him that was a bald-faced lie. From there he really slipped into a sanctimonious lecture about how despite that T-Mobile couldn't help me, they were still somehow the only people that could help me, and I had unreasonable expectations.

Well it's simple T-Mobile: I'm the customer, end of story. How dare your company define my expectations as a customer. What kind of arrogant, delusional business practices did you decide to adopt lately that made you think it's ok to tell customers what they should expect from a cell phone company. I left the salesman, flapping his jaw, and turned my back and walked away with him trying to still get through to me, fantasized how awesome it would be to throw my phone at the ground and shatter it to pieces just to make my point, but ended up driving away dejected and defeated.

The next day a manager from Customer Loyalty called me but it was too late. I told her I already switched to VoIP at $20 a month because there's no way I could afford new phones and have to pay off a $400 bill. I told her who I was and what I do for a living (which is interesting nobody asked me). I told her I played by all of T-Mobiles rules and they still couldn't help me in any reasonable way, wasted a lot of my time and energy and treated me horribly for demanding to be treated fairly and accepting no less. I told her I understood that I did sign a contract but no contract can bind you to unfair or unreasonable terms and conditions, but I'm sure most people don't fight it because hiring a lawyer is worse than paying the ETF. She was very kind and apologetic, but admitted there was really nothing they could do. She admitted they used to waive fees, but cracked down because others abused the system and forged documents. How sad we innocent and loyal customers should have to pay that price for others wrongdoing.

So the purpose of this letter is to request waiver of the ETFs for the accounts listed. Ive been told not to expect anything, and if this service is anything like I've already experienced, I fully expect to be met with contract terms and boilerplate, but I hope someone will sincerely take the time to read and appreciate why I feel you should do this regardless. I strongly recommended you read and disseminate the following:

Your company is not going to survive. Frankly, it can't. There are many things related to the first half of this story that I can forgive, but its the second half, the reckless and utter disregard for my situation and needs and the kind of treatment it earned me, that really offends me. I work in IT for a local University, and I'm asked on a daily basis what company and what phones are the best. I will never recommend your phones, or your company. In fact, I will offer warnings whenever and wherever I can. I subscribe to Twitter, Facebook, and LinkedIn and countless tech sites and blogs like TechRepublic, FixYa, etc. where I have many people that listen to and respect my opinion. You guys can stand behind your contract all you like; legally, I cant win. But that is not what you stand to lose here. What you stand to lose is much more valuable. I will damage your company financially in business that will never even be realized because of my story and connections. This is not the threat of a power-crazed lunatic that makes this sort of thing his routine business; this is the promise of a former customer that feels helpless and wronged. This is the new world you exist in, and if you fail to realize that, your company will be fated to die in it.

Do the right thing, and please waive my ETF fees for both lines. It's the only chance you have left to save yourselves from the intangible consequences I intend to cause you. I can promise it will be the best $400 you ever spent.

He told me this is due to an overage now. What? I told them why are different people telling two different things. I want these charges off. This is fraud. How could I have customer service reps say it was due to international calls then another say it was overage? Someone is messing with my bill and I am disputing this charge. This is ridiculous. I told them I have been with T-Mobile for so long and this is how you treat customers and the manager hung up on me!

I trusted them. After a couple more months and numerous complaints my grace period was up. My service was just as bad as ever. Now, they said sorry we can't, and will not let you out of contract, unless you pay an early termination fee of $275.00! Once again, I was lied to, and felt duped. I did finally receive my signal booster for free. It did nothing for my service. I called Tech Support rep Ed. he was a nice guy. He laughed when I said I needed help with my new cell booster. He laughed and said "I can't believe they even sold you their services, and even funnier that they would send you a booster, considering it would not do you any good". He went on to state "that I am not only 9+ miles away from nearest tower, but there are multiple dead spots in between me and that tower".

He even talked to the customer relations team, and was on my side to let me out of contract, considering I was lied to in the beginning and the statistics that show I am in a dead zone. They did not budge, and said I am stuck, unless I want to pay. Just unfair and sad that a company as big as they are can get away with something so blatant. Aren't there any FCC Laws that regulate this type of abuse of power? I do100% of my business over the phone, and switching to them has been detrimental to my family's financial well being. I am calling all corporate executives, and also leaving numerous messages.

I just want to be let out of my contract fair and square. I should not have to pay a $275.00 early termination fee for something that is clearly not my fault. Please help. I am simply a victim of a large company abusing their power. No execs will return my calls, and nobody will help. I have a legitimate case here. The bottom line is that, I do not have service as promised, and they will not let me out free and clear. I never would have signed a contract, if they told me the truth about coverage in the 1st place. They want a $275.00 early termination fee. Not fair, considering I have a legitimate problem,that is all their fault.

I received the unit on 10/31/11 and installed the SIM card and put the unit in service 11/01/11. 11/18/11, I called T-Mobile to inform them I was returning the unit. The CSR informed me I was too late, and it was past the 20 day period, because activation began when the order was placed. He also stated, I was sent an email to this effect, and it was also stated as such in the paperwork, that came with the unit. He lied, there was no email sent, and no address. The only date on the paperwork says order on 10/27/11, no mention that this is also the activation date. How can I activate something I don't have? I am stuck with the unit for 2 years, or will have to pay the $200.00 cancellation fee.

1. The phone I originally had always, always, dropped calls, or lost reception. I called in to cancel, and T-Mobile offered me a new 4g phone, that was even worse.

2. The new phone dropped even more calls, couldn’t get on the internet (while I was standing still in the middle of Lincoln Park in Chicago), texts would not go through. Whenever I tried to use the camera for video, or picture, the camera would literally reboot itself! It got to the point, that I use it for a portable storage, and maybe, occasionally texting, whenever I felt lucky.

3. I contacted T-Moblie via online twice, and their online representatives are terrible. They skate around the issue, and don’t care if you threaten to cancel! Why? Because they know you will not, because you don’t have the $200 fee to cancel. I did, and the reason I had to pay for it was, because when my first phone went down due to the battery (had to charge it every hour after a year), and service issues. They wouldn’t send me a replacement without signing up for a new contract.

4. After the lousy service, I simply decided to cancel it, but never got around to it. I missed a payment, so I called in to pay for it, and cancel the phone. At this point September 2011, I had enough of the suck service, and paying for internet, I couldn’t connect to, a phone in which I couldn’t call anyone (4 minutes of use for the month to the point of cancel Sept 14), a camera that didn’t work, and the phone rep treating me like a deadbeat! I stated my intent to pay the balance and the cancellation fee. All she kept asking me was if I was going to pay the balance today, I felt like I was in a SNL skit! I finally told her that I need to talk to a manager, because the rep wanted me to pay for the balance, and then send me to the cancellation department.

That is code for “getting the ** customer to stay”, like they did with the aforementioned new phone T-Mobile gave me. I told her “no” I want to pay the whole thing at once (yes they can do that), and I walked to talk to a manager. She then again asked if I would pay the balance, I said “manager, manager, manager, manager” until I heard silence on the phone. The rep was still there not speaking, until I cursed (b-word), knowing that when dealing with call centers, If a person puts you on a “silent hold”, it means the rep doesn’t have you on that music hold, waiting for a manger, they are waiting for you to do what they want to do. So with that word, she said, “what?” I responded by stating “I said I wanted a manager, didn’t I?”

5. I finally got a manager who reiterated that $200 cancellation fee, and was quick to process the payment, after I shut her down with her “maybe we can get you a new phone” speech. I explained that the matter got worse with the new 4g phone that I got when I resigned with T-Mobile, and that a new phone would not help me, because I was simply done with them. The payment was recorded, and sent, and after like 17 minutes with the rep, 5 minutes with the manager, and my account was closed for good.

Unfortunately, T-mobile did not honor their contract, and that’s what all the complaints against t-mobile are about. You sign a contract, you pay for services that should be rendered, T-Mobile doesn’t do that at all. You have complained constantly about lack of service. we need like a “3 strikes rule” allowing us to cancel without such a hefty cancellation fee, if we, the customer, cannot get satisfactory service, and have complained 3 times regarding major issues with our phone service. Why should we pay from something that doesn’t work?

This huge company can not even compensate their customers! I am very disappointed with their services. They kept asking the same question over, and over, with no solutions. I have wasted my time talking to them! Alert: never use T-Mobile! Bad customer service!

Even if pressing a button caused me to go online, there is no possible way multiple accidents happened, so it is a scam for sure. When we asked them about the online service that told us which days and how much data we used, they told us that they apologize but the information provided online is inaccurate, but that their own system is accurate. We are not paying $80 for data usage that we haven't signed up for. We understood from the beginning that only one of the 5 lines would include internet service per month.

I was also falsely sold a web connect contract when I was sold a 5 GB plan for $60 a month that I "could never go over", said the T-Mobile retail store salesman in Clifton, NJ. I was appalled when the usage ran out in a couple of days and I was charged hundreds of fillers in overage fees. I wanted to get out of the contract because I was falsely sold on incorrect information. I would have received Fios or fast internet for cheaper and unlimited! Not to mention, the web stick broke numerous times.

T-Mobile at one time had great customer service, which was why I took a contract with them over 5 years ago. They have no customer loyalty and their practices should be investigated by the BBB and Consumer Affairs. Did I mention I was laughed at numerous times while explaining how they were wrong? They have a contract and even when they don’t fulfill their end, they expect you to fulfill yours! I don't think so. I will not be paying a single dime and I will preach my T-Mobile experience until I am blue in the face. I have great credit and they can send this into collections. I will never pay them a penny after all this.

They always say they aren't responsible for inaccurate info I was told or promised. They are hitting me with a bill that has jumped 200 dollars just because I added a line and asked them to make good on a phone that was bad. Right now I have until next month to pay this ridiculous bill, but I am not going to pay it as I know they lied and they employed the 'bait and switch' tactic. I do not know what will happen when I refuse to pay the 'overage' as it is not my responsibility, but they say it is. Have to wait to see until December.

You could not view video or listen to music. I complained to T Mobile and they promised to fix the problem. They strung me along for 8 months with promises that it would soon work. Every time I would pay my bill at the T Mobile store, I would complain, to no avail. In Sept., I fired them. Now they are trying to get $683.00 in fees and early termination charges. I guess we are just supposed to keep paying good money for nonexistent service. My advice: do not do business with T Mobile!

Before I sent the phone back, I was asked over the phone to send the phone back without any accessories. I was told to keep the battery, the sim card, and the SD memory card.

I received the replacement phone back after 10 business days as promised, but without a battery cover. I called customer service back, and they told me that there is nothing they can do for me. I have to order the replacement cover back from the phone manufacture at my own cost. They have no way to track down the unit I sent back to locate the battery cover. T-mobile said they are not responsible for any accessories not been returned because they have told me at the time not to ship the unit back with any accessories.

When we get our new phone a few week later, and we call the T-mobile customer service to cancel our data plan, they said you need to find the person who sold it to you, then I gave the person who said she is with T-mobile, a call phone number : 917-338-3553 and 718-690-9944. They said Linda is out of vacation. She will be back tomorrow. Then next day I call it again and they told me the same thing, then I asked who can help me and I told everything to the person who answer the phone. She said yes, lately a lot of people called for the same issue, Linda doesn't tell the truth to the customer, then she said if you pay $30 I can save your monthly bill 20%, but what I want was solved my current issue I don't want to be stupid again. Then I lost my temper. I fought for her and she called her team leader name Tonny.

Tonny said to give him 48 hours, he will do it and will call me back. But after 3 days, still no one call and I called him back to ask him about my case. As soon as he hear my voice he hung up the phone, and I kept calling and calling same thing happen hung up my phone then the phone transfer automatically to T-mobile customer service, and the customer service still told us the same thing go back to the person who sold you the phone. No one will take care of me till now. I still charging for the data plan and I paid more for my monthly plan and no one will refund my $35 activation fee. I had been T-mobile for 11 years and they did this ugly stuff to their royal customer. When my contract is expire, I will not use T-mobile anymore. In order to get more sale, they lie to their customers. My advice is don't trust anything from what T-mobile reps tell you.

This month, my sister was charged a $42 for internet service. She has never signed up for any internet/data plan. When she called in, she was informed that T-mobile is starting to automatically add data plans to customers and that the only way you would have found out was that they sent you a text message to notify you of this plan. However, my sister never received any notification via text message or through any other medium. They refused to take this charge off our current bill. News Flash: Is it legal for T-mobile to automatically sign you up for services you did not sign up for and the only fail safe is for you to accept/reject these charges through some supposed notification text message?

An example is simply eliminating the background voices of other service representatives (with sound barriers) that exacerbate communication problems already existing due to inferior connections and second language reps. My complaints are not with the reps, who tried very hard to be helpful, but the company itself. They obviously couldn't care less. If you’re not already locked into T-Mobile, avoid them like a very bad disease. I am sending Costco a copy of this, since I signed up at their booth erroneously, thinking Costco wouldn't support such an inferior service.

I've been with T-mobile for over 10 years! This is illegal charges, I will fight until I get it removed! I feel cheated! Once my contract is up, I'm canceling them for sure!

Because I'm in contract, they take advantage and treat me the way they want. I'm screwed! If I have to leave the company, I'll have to pay $1,000.00 ($200 for each line).

We contacted T-Mobile customer service, they checked for towers in our area, and found there were no close ones, and say that we could change our service, and the cancellation fees would be waived. With our new jobs, we were very busy. We were working 6 days, 10-14 hours a day, and did not have a chance to go find new phones. However, in August of 2011, we had a hurricane, which left us with no phone service, or electricity for a week.

With our T-Mobile phones also not working, we were virtually stranded at home. We also had our asthmatic grandchild living with us, so this was not a good situation to be in. So, after the issues with the hurricane, we decided we need to take the time to change our phones, because with the hurricane season upon us, we did not want to be in that predicament again.

We changed our cellphone service to Verizon, and contacted T-Mobile. We were told that T-Mobile had changed their policy earlier in 2011, and they could now not waive the cancellation fees for us, and that we needed to contact the headquarters by mail, to get the cancellation fees waived. We wrote a letter explaining the situation. Our contracts would be up in a little over 6 months, however T-Mobile charged us the regular monthly fees, the entire cancellation fee of $200 per phone, plus $75 in tax, and additional fees.

We paid the regular monthly payment, and did not pay the cancellation fees, pending the decision from the headquarters. While we were waiting for an answer, the bill went up from $475.63 to $542.68. We had not heard from them. We called customer service again, and we were told, the fees would not be waived and we had to pay, because headquarters would not waive the fees.

We do not believe we should be penalized, because T-Mobile does not have towers in our area. If we could have gotten the service we were paying for, we would have gladly kept the service. We were happy with service, until there wasn't any. My daughter belonged to Sprint, and she called them. They allowed her to change without penalty. We believe that is the fair thing to do, since we moved before they changed their policy. If we pay for a service we should get it, and not have to pay, or be penalized when that service is not provided. Please help us. $527.68 is a lot of money for no services rendered.

If we refuse to pay T-Mobile, this will go on our credit report, which we work hard to keep in good standing. We believe there is truth and justice, and we need to know what can be done to fix this. We would appreciate any help we could get. Thank you.

I looked at my bill for last month and discovered an extra charge of $70 dollars for data access despite the fact I did not agree to the data plan. I am sure that there is an even bigger hidden charge this month for the same "for my benefit service". When I called to complain, I was told that this service was added automatically to T Mobile phones last month. I can cancel it from this point on, but the extra charges have to be paid. It is amazing how low T Mobile will go to steal money from their previously loyal customers (16 years- from General Cellular).

After calling in to ask about the problem, I was told it’s my fault. I should have known you have to pay the money. My life is very busy and very hectic. If no one reminds me, not even once to send something somewhere, how am I supposed to remember that? I have been with T-Mobile for a number of years. When I called, I was transferred to a woman who said she might be able to help a little boy. I was in for a surprise. She once again blamed me and said the only thing she was going to do was credit my account $99.99 out of the $400.00 on my bill.

Money is very tight right now in my household. I cannot pay this bill. I have enough problems with my bill slowly going up it seems like every month, for no reason whatsoever! She did not inform me that this little credit she was going to give me was going to give me vultures 2 more years of my life! She just assumed I wanted it after I told her I was leaving T-Mobile when my current contract was up! This company is falling apart at the seams and seems not to care about their customers anymore. They just want money. However, they can get it!

I also got a phone for my son and I try to help him. He is also out of work. What’s wrong with this company that they don't care about their long term customers but just the almighty dollar? This is not right. I need my phone and so does my son. But I don't know how long I can keep paying $150 to $175 per month. They do not care about their long term customers.

Had called customer service and was told I would not have to pay for the minutes between the 28th and the 4th. That was not true. I was charged $14.18 for those few days and it was not the original 200 minutes that I lost with the first cut off. My contract is up on Feb. 10th 2012 and I will find another provider after being a customer for eight years with T-Mobile. They are in financial trouble and are using their customers to make extra money. I am completely through with them.

2. Now, it's October 7th as I said. Meanwhile problem with other line ** due phone not working, can't get or send calls. This has ongoing as it was taken to the store in Charlotte 4xs. They sent parts, tried chargers, etc. and it still wouldn't work. Finally they were told must have internet to work which it had never needed before. Your rep said she could see on record it had worked without the internet before. I did not have the phone with me but said I would be in Charlotte in afternoon. The rep said she would call me at 4pm to trouble shoot the phone. The phone call never came.

I finally said to someone that due to all these problems we would need to cancel the contract. Customer Loyalty said we would have to pay fee. I said No. Finally on October 9, 2011, we were told how to request being released from the contract. That is what I am doing after years of customer (that's us) loyalty.

I will copying this letter to FCC again and to Consumer Reports.

We had one of the phones stolen almost two years ago, On New Year's eve, while in a bar. The next day we went into the local T-Mobile store, and reported it stolen. Pedro (Blaine, MN) set us up with a new SIM card, and sent us on our way. I was appalled, when I received my bill, to find out that there was $60 of extra charges that were on my bill. I brought the bill up to the local store, where the phone was reported as stolen, and they said there was nothing on the account about a phone being reported as stolen. There was only a note about them giving us a new SIM card. Needless to say they refused to credit my account back.

Back in January of this past year we added another line to the account with a Samsung Vibrant. At the time the phone was added, we went in to the local T-Mobile store (Blaine, MN) and had the SIM cards switched so that the Samsung Vibrant would be on my number, because I am the primary account holder, and the Fender Mytouch would be switched to the new number. At the same time, I requested that the insurance be removed off of the fender my touch, and be put on the Samsung Vibrant. They made those changes at the store for us.

We first started having problems with the phone in April of this year. I brought the phone in to the T-Mobile store in Blaine, and once again dealt with, I believe his name was Pedro. He looked over the phone for me, and determined the phone was functioning horribly. He "ordered" me a new phone but said it could take a little while. I patiently waited and waited. Almost 2 months! I then called T-Mobile to check on the status of the order, and lo and behold, the phone was never ordered.

While on the phone with them they instructed me that the phone was still under manufacturer's warranty, and it would be replaced for free. They also mentioned to me that the insurance was on a line that was never used, meaning it was switched to the 5759 number. I talked with them and they put it back where it belonged, on the 3235. Since that has happened, I am still having problems with the phone, and people are less than helpful about replacing the phone, or fixing the issues.

And the whole reason I am writing this complaint is that, I was online today to look for new phones, and potentially make some changes to my account. While reviewing my charges I realized I am being charged insurance for 2 lines, the 3235 number, and the 5759 number. They went through their notes and were able to determine there was an error made by someone from your company. Whether it was Pedro from the store or the technician I spoke with on the phone. However, they refused to credit my account back, because they said I should have noticed it sooner.

The best thing that they could do is this month, and one more month. That is ridiculous! I have been paying $7.99 for insurance, that was never supposed to be on that phone, for 10 months. That is almost $80. That, in my mind, is being stolen from me. I spoke with a supervisor whose name was Scott and he said he was not willing to do anything, and actually at some points, raised his voice and constantly interrupted me.

I am not the one who made the mistakes. I am the customer! I was doing more business with your company, and that is the way I was treated. I was completely disrespected. I am filing a complaint with the BBB and other agencies I can possibly contact. I am very very upset about how your company handles customer service! I want to receive my money back. I want to switch carriers, but was told I can not do so. I am at a loss. A copy of this letter is sent to the head of customer service.

When I call customer service, the rep stated that the charges are correct and valid, and that if I did not pay the phone bill, the phones would be suspended. When I went to the store to speak to my T-Mobile rep whom I see on a regular basis, he called the T-Mobile Customer Care Center. After about 30 minutes, he informed me that the plan was changed in error. Someone within the company changed my text messaging plan without my permission that resulted in overage charges. T-Mobile apologized for the error and promised that they would take it off my bill. My bill was corrected and the month continued.

The next bill I received was for $640.00. I was shocked again. I again went to the T-Mobile store to speak to the rep whom I always see. He looked up the bill for me and said that I would have to call and speak to customer service about this. I called T-Mobile to ask about the bill. The rep stated that the charges are correct and that the bill is valid. Déjà vu, it seems like I have heard that somewhere before. When I insisted that something was wrong with the account that I went 2,980 minutes over my 2,000 minutes a month plan, the rep repeated that the charges are correct and valid. When I mentioned that fact that T-Mobile made an error on my last bill, the rep only replied that the charges are correct. After about 50 minutes of going back and forth about the bill, I told the rep that I was glad that she was not helpful and that I would be calling Verizon Wireless in the morning to start new service. She replied,"Thanks for calling T-Mobile and have a great day."

I hope that this is not what customer service has come to. I also hope that someone out there still loves their job and is not just working to get a paycheck. I hope someone form T-Mobile calls my call center one day in need of my help! Thanks T-Mobile!

In my case, I have had a device that became overheated without being used, and I thought it would blow up in my hands. I cannot begin to imagine if this actually blew up in my face. This is unsatisfactory services and a lack of attention concerning serious problems that T-Mobile refuses to acknowledge. The devices have serious technical defaults for prices that are astronomically expensive. I do not think that T-Mobile should charge so much, and honestly, I think it is fraud and robbery. They deserve no stars!

Then, a supervisor told me they wouldn’t refund anything because the auto pay was set up on my end. I will mention that never once have I signed up for any type of automatic debit. Living on barely $1000/month hardly guarantees the amount of money in my account at any given time. So, for me to do so would not only be ridiculous, it would only be to my detriment. So, now I'm locked into a year longer of contract with a company that can apparently at any time debit money from my account, screwing up any plans I make for my money, and get away with it. Do not trust these people!

In order for the upgrade, I had to renew my contract for another 2 years. I gave Tmobile another shoot to give me the service I deserve and what better shot then the HTC Sensation. So far, I have had 4 replacements and as of now waiting on a 3 day trouble shooting, then they told me, "if that doesn't work, we're ready to move ahead." Whatever that means. But what's more important is I'm ready to move on. To be continued.

So in the summer, I started getting a more expensive phone bill. When I called about it, I was told that the CSR had added a data plan to my phone, which I never would have asked for in a million years, and that I was on a new contract term. I was shocked and furious. After going through all of the contract dispute avenues recommended by T-Mobile, I am convinced that they can provide no proof that I agreed to a contract extension. They simply keep appealing to their own written documentation of the March phone call. However, my whole dispute is that this documentation is misleading. Unless T-Mobile can provide proof of my agreeing to an extension, they should not be allowed to stick me with an early termination fee. And of course, they cannot provide a phone recording of me agreeing to the extension because I did not agree to one. Further, they obviously don't have my signature either.

So legally, they should not be allowed to haggle me with payment for an early termination fee unless they have proof of my agreement in the form a my recorded voice or my signature.

I have now cancelled my plan with them and they are threatening me with turning the early termination fee over to a collection agency. I have been a T-Mobile customer for over nine years, and this is how they treat me. If you are reading this and considering T-Mobile, do not do business with this company. They cannot be trusted.

I told them that I will cancel my line with them and they told me that since I had changed my plans so many times, I had renewed my contract and I would have to pay $200 to cancel my line. Tell me TMobile, why am I paying $25 for data plan that doesn't work 90% of the time? Why do you even advertise that yours is the biggest network and then it only works at certain spots?

In August 2011 we were billed over $200 more than normal. We had gone way over our minutes but didn't know it. How did we not notice going over hundreds of minutes? Since June 2010 we have always checked our usage on the "my account" app on our Nokia Nuron touch phones. Minutes have always been reported collectively for our two phones on the plan. Apparently, starting at the end of July they started reporting the minutes separately, per phone. We were never notified of this change and are stuck with the bill because we used the minutes. Would anyone in their right mind have used those minutes knowing they were being charged for them? No!

I called customer care numerous times and finally figured out how to avoid being transferred to the Philippines. I was accused of being dishonest, disconnected multiple times, and left on hold a couple of times for over 30 minutes. I finally gave up trying to dispute the charges after managers told me there was nothing they could do (besides the $50 credit they applied to the account).

I set up payment arrangements and split the bill up in two payments. The first portion I used our credit card to pay right then and there on the phone. The woman got my bank routing and account number and set up another payment for 2 weeks later. Our service was cut off this morning without warning. The first customer care person I talked to, after being forced to pay the remainder of the bill before even finding out what went wrong, said that an automatic payment had never been set up and that I should have the notes read back to me to make sure this doesn't happen again.

We looked into listening to the recorded conversation but her "supervisor" said that was no longer allowed because of too many situations like the one I was in. All the more reason, right? My husband called back when we found a confirmation letter T-Mobile had sent regarding the automatic payment and was informed that the payment was "backed out" because of insufficient funds. I would be happy to show anyone our checking account balance and history, showing that we had more than enough to pay the bill. We are now stuck with a $40 charge to reactivate our two phones.

I don't know who to turn to for help. I feel like T-mobile is being extremely dishonest with loyal customers, trying to squeeze all the money they can out of us. Any company that does this ends up bankrupt. We have told our whole family, and we have large families, and all our friends to never get T-mobile. We will be probably pay the early termination fee and be done with this company forever.

That was last October 2010. In January 2011, I noticed that I was being charged a couple dollars extra and looked at my bill. When I noticed that I had a strange number on my bill, I called customer service. They said I had signed up for a new line. Never had I asked for a new line. Every member in my family already had phone lines. I told the representative that and he said there was nothing that he could do. I continued to be responsible and paid my bill and I also continued to try to get this resolved. After hours of speaking with different representatives, I was told that they would cancel the line. I just opened my bill tonight and saw that I have been charged $59.99 for that line. I just hung up with the supervisor and she said that her shift was ending and she couldn't help me until Wednesday.

I am so disappointed and frustrated with the way I've been treated. I definitely cannot recommend this company to anyone!

I'm very disgusted with the fact that they would send me a cheap refurbished phone and state that there is nothing they can do. I've been with this company for over four yrs and this is how they treat ..per say 'a loyal customer' .. How can you give me something worthless and refurbished?

Just this week, my husband received a text message telling him that we now have a data plan on our phones at a rate of $1.99 per minute. We did not ask for this. When they added the data plan to our account, they reset our contract for another two years. Whenever we call or try to talk to someone in person, they continue to claim that we requested the service upgrade. Neither my husband nor I even have text messaging features on our phones. Our cell phone is just that--a phone.

We are at our wit's end, and they say that if they remove the data plan that this will cancel our contract, and we will have to pay the cancellation fees. If we try to change our billing back to remove the auto-pay feature, they say that this again voids our contract. Since they have access to remove money from us at anytime, we are stuck between a rock and a hard place. How do we break our contract and not get taken to the bank?

I waited 30 days then I called Tmobile and I spoke to Mr. T. *** ( operator # ***). He told me to call back in two days with my bank information so that the money could be put back into my checking account. I called back in two days and gave my banking information and was given this confirmation # **. I was told that in 5-6 business days my money would be in my account. That was on Oct 22nd. After 6 business days, I called Tmobile back and everyone I spoke to kept transferring me to someone else . So, I called the main office but the only thing the operator did was transfer me to someone that I had to leave a message with. I haven't heard from them. I have never had a problem out of Tmobile out of all the years I've been with them until now.

Due to the information I was given by this T-Mobile associate, I shopped around and found that Verizon was offering great promotions and had better coverage in my home (which is where I had the worst reception with T-Mobile) and decided to go with Verizon and signed a two year contract with them based on the information I was given by a T-Mobile representative that I would not incur early termination fees. Then I called T-Mobile exactly 2 days after my first call to inquire about early termination fees in order to cancel my service. At this point, I was then told by a different representative that I would incur the full amount of early termination fees in addition to have to pay out the remainder of my contract duration in full, when I was told by the first CSR that I would not be imposed to those charges.

Consequently, I was furious that I was given faulty information and still had to incur early termination charges. I asked to speak to a supervisor at this point and this is when the CSR stated that he could speak to the supervisor on my behalf and after repeating myself to please check the recording of my first call to customer service because all was asking T-Mobile to do was to adhere to what I was told, because based on that information I made my decision to cancel early. I was put on hold for ever. It felt like then this CSR said he would adjust my bill to either pay the surcharges of my regular monthly fees or the partial month of my phone usage (since I was only 10 days in my monthly billing cycle) and removed the cancellation fees that I was told I would not incur by the first CSR, and only got him to agree to this after arguing with him for 30 minutes that I was given faulty information. And that is not my fault that their representatives are not knowledgeable about their fees.

He apologized for the inconvenience and said my bill would be adjusted. I thought my issue was resolved, but come to current date, I received my final bill from T-Mobile where they are still trying to charge me the early termination fee of $100 in addition to my full month charges and taxes (my normal monthly bill was never over $150) totaling $186.00, so not partial charges at all. So I called T-Mobile again and reiterated the entire conversations I had with both representatives with a supervisor and all he could do was apologize for the faulty information and reduced my bill by $35 dollars. This I find to be so unethical of them to lie to their customers and still make me pay for their mistakes. I will never ever do business with them again. I do not recommend this company to anyone. They say one thing and then do whatever they want in the end after all anyway. I am disgusted by T-Mobile and their unethical ways. Please save yourself the agony and don't do business with liars.

I am very unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience, however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would not give me the $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $20 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. Your CSR's cannot understand the English language and do not help anyone! T-Mobile is the worst company I have ever dealt with. Consumers beware!

In May, 2011, I lost the phone and filed an insurance claim with Asurion, the insurance provider that they work with. I was sent a defective phone. In calling T-Mobile, they were unable to assist with getting the phone up and running. I returned to a T-Mobile location and still got no assistance. T-Mobile was pointing fingers at Asurion and Asurion was pointing fingers at T-Mobile for fault. Finally, I was told to ship the phone back with the return shipping label, which was a USPS label. I took the phone to the UPS store that day and returned it to their warehouse. They are stating that they never received the phone and they are trying to charge me $252.58 for a restocking fee. Because I don't have a valid tracking number, they said that there's nothing I can do but pay them for a broken phone that I shipped to them months ago.

In addition, the second phone that was sent to me in June 2011 was sent with the incorrect battery. They refused to rush me a correct battery. I requested a new battery be sent and was told it would take seven days. I waited the seven days. To this day, I have not received the battery. So I called T-Mobile again. Finally, someone notated my account that I could go to a T-Mobile corporate store and get the correct battery at no charge.

Regarding the missing phone, I have contacted T-Mobile numerous times and have dealt with numerous rude agents. One in particular was so rude and insulting to me that he made me cry because I was so frustrated. I have a copy of the shipping label that they would have paid postage on to receive, yet they are unable to locate. I have filed a claim with the BBB and Jason ** from their Executive Customer Relations department is trying to fight with me saying that the charges that are due are a result of downloads, mobile usage, etc. That is not true. The only charges that I owe are due to the restocking fee for the phone that I shipped back to them. In addition to that, he stated in his first rebuttal to the BBB that if I could provide a tracking number or a confirmation that the phone was sent back, then the restocking fee would be credited back to my account. I provided a letter and a copy of the actual shipping label to him and to T-Mobile Customer Relations, T-Mobile Corporate headquarters, and a few of the top execs via email requesting a resolution and a call back. I have heard nothing from anyone that works there and cares about their customers. I'm disappointed and feel like any good words I said about T-Mobile were in vain after this past six months of inconvenience and rudeness.

They are threatening to turn off my phone if I don't pay them in the amount of $252.58 by November 25th. I'm waiting to see what the result of my BBB complaint turns up. I've also filed with the FCC. If they want to battle me, I'm down for a good fight because this is ridiculous and I refuse to put my hard earned paycheck towards their incompetence. I really want to cancel my service with no early termination fee, get these charges reversed, pay my last bill, and go with a company that isn't going to treat me like I don't count.

I f I am not using third line and why I should stay on that contract plan which was advertised false by t-mobile representative. Even I am a city of NY employee, they are not offering 15% discount to me and charging $10.00 since 2010. They need to reimburse all my money over charges and contract should be ended on Sept 2011.

I called many times. They do not have any customer support available on the phone. They said, write a complaint letter to relation office. Please resolve this issue as your earliest. I am a heart patient and I cannot go back and forth with them. I am in stress a lot b/c of T-mobile. If something happened to me they should be responsible. My contact # is **. 1 month they charged extra $35 because according to them, I downloaded from the internet. I even do not have text messaging because I do not know how to use text message. How can I use data plan? If I do not have data plan in my contract then why are they charging for internet access? I requested to block my internet and text messages. Why always put some extra money? Please resolve all issues.

However, my 1 year warranty expired on Oct 23, 2011. I told them that the problem pre-existed that date and I even went into a store on Oct 5 with the same problem. They didn't care. They said I had to buy a new phone. I escalated 4 times because I thought that someone was likely to have some common sense, but they all said the same thing, which was basically, we don't care if you were a 10 year loyal customer and your problem happened weeks prior to the 1 year warranty. We want our $200+ for a new phone and we have you by the balls in a contract, so deal with it.

I am currently waiting for a supervisor and it's 36 minutes and still counting. This is absolutely unacceptable. They are the worst service ever. I will be looking for another cell phone provider. They have now lost a customer of over ten years. I have been patient but enough is enough.

This is nonsense. I let them know that I am not at will to provide such information since I am a victim of identity theft. They could care less about your situation no matter how serious or if you have no control over it. It is disgraceful. I have been disrespected by T-Mobile customer service agents and yelled at over the phone. I have had my device replaced over 6 times, and one of the phones almost blew up in my face or at least I thought it would because it became overly heated without me using the phone. I could not pick up the phone or carry it for several hours.

After the phone cooled down, I thought it would be safe to turn it on and found that the phone was dysfunctional. I could not make calls or do anything without the phone overheating or shutting down automatically. A customer service agent stated that I had the option of selecting a new make and model and offered something I was unfamiliar with, but reassured that I could call back again and have the same option the next day. When I called the T-Mobile tech behaved in an ill-mannered way and told me that the only option I had was receive the same phone. In retrospect of some of my experience with T-Mobile I have been insulted, disrespected, given false promises, told that if I transferred from one plan to another that I will have to pay over $500.00 in costs.

We believe T-Mobile should be investigated for rendering less than satisfactory customer service, defective devices that can harm a customer or cause a serious injury, high priced service plans for less than quality products, severe network and software problems that T-Mobile promises to fix and do not, billing inconsideration and unrealistic policies that are costly to the customers, customer service reps are concerned with pushing products as oppose to finding a suitable solution for responsible customers who call in advance, false advertisement about products and services, customer is discouraged from reducing the service plans, and bill is unclear as to where the charges are coming from, etc. I almost lost my face this summer with the phone that overheated and could have been severely injured.

T-Mobile's response was that I should take it into a branch so that a Technician can test the phone for any damages. The Technician was supposed to repair the phone because that is what insurance covers. Insurance is paid every month and they do absolutely nothing for the customer, but repair the phone. When I asked to pay for insurance of a higher price I was told that it was not doable and it had to be done within a certain amount of time. T-Mobile is ripping customers off!

I spoke to multiple people at T-mobile and they were all nasty to me. No one even took the time investigate my dispute. Needless to say, they even yelled at me & stated if it’s under my name then I needed to pay. Prior to the default payment, the account was paid monthly so according to T-mobile all the charges are valid. I ended up with two (2) $200 early termination fees along with other associated fees totaling up to $735.36. If everyone gets together to file a class action lawsuit, I'm in. The charges are wrong and cannot be proven by any legal documentation.

I have never hated an actual company, but T-Mobile has become the first.

I took the charger to the T-Mobile store in Horsham, PA. I was told by store manager Jeremy that he would not replace my charger due to the 30 day return policy. The charger worked fine within the first 30 days, it was dysfunctional after 30 days. He stated that since I was still under warranty, he could mail me one for $20.00. That's ridiculous because I can buy a new charger at Wal-Mart for $15! I have been a loyal T-Mobile customer for over 3 and half years and T-Mobile wouldn't even give me a replacement charger. This is an outrage and I am extremely dissatisfied with the customer service I received.

I am also unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would give me $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $420 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. T-Mobile is one of the worst companies I have ever dealt with.

I am Karen of Bend, and you put me on 10/21 date. My concern was not the actual date I ported. I tried to come in as close, but I was mainly concerned with going over, especially when the phones did not port over equally. My question is how T-Mobile can justify denying me the right to let my contract run out. What clause in the contract said that I had to call on the last day to stop them from continuing my contract against my will? Then, they manipulated, charging me extra by cancelling on their own, against my specific directive and, most likely, due to their own internal policy. What if the port had only taken 1 day? I don't think the timeframe for the port is the issue. They manipulated the charge. It is not a legal one or part of the contract. So, does that make sense?

After two weeks, I was told we needed tower built in the area. And that they had numerous complaints. The area is rated excellent for reception.The phone only works from 10a.m. till.6p.m. then you cannot longer make a phone call other than wifi. I turned phone back on after 2 weeks, was told calif. Buyers remorse covers my contract by 5 different people, they filled out numerous complaints and fix it. After cancelling service--which did not ever work , I received a bill for 580.00 for early termination of service.

They told me that, their contract states that whether or not their service works or is provided, I am responsible for the contract early termination fees. That I must pay or suffer the consequences. They never provided me with the service they said in the contract.

Sadly, I began to notice a change for the worse in May of this year. I found myself clashing with representatives over a $4 inaccurate 411 charge. Then when I disputed the charge, T-Mobile cut off my service without notice and then charged $30 to reinstate my account. They finally agreed that I was correct about the incorrect charge. OK. The same thing happened last month. At first a rep said that they couldn't credit me the $4 since I had already gotten a similar credit earlier this year. When I called back, a different rep was glad to make a $4 credit. So, clearly, there is no consistency in policy. Bottom line was over a few dollars, I felt that my loyalty meant nothing to them (naive me) and thrice treated like a slacker. To add insult to injury, I came home to find that I had incurred a $200 termination fee for closing my account before my contract period was up. When I called customer service, 2 people said that nothing could be done to lessen the severity of the charge. After 14 years, I am left with a very bitter taste in my mouth. I would not recommend T-Mobile to anyone considering them as a carrier.

I will go to an actual T-mobile store to see if they can assist, but if they can't I will find another avenue to deal with T-Mobile. Any assistance is appreciated.

Then, they told me to "just get online" to see it. No customer service at all. Very poor service. I asked them to go over the itemized charges while they were on the phone. They told me that they do not have access to the statement. I told them that, obviously, no one has access to the statement. They only called for a random figure that they want to be paid over the phone. What is amazing is when you call, you get this loud horrible music and the worst static. It sounds like they are using old two-way radios. I can't wait for my contract to expire. I have been a customer of theirs for almost 10 years. I am so done with them. I know that with the growing market, I will find a better product and a company that cares about its customers.

To date, I am now being charged for 2 phones that were returned back in July. They told me they provided me a collection hold form ID# available which would stop any interruption in my service. Well, after two different calls to see how that was progressing, this morning, it was suspended. So much for that helping. They claim everything was satisfied, although I never received anything via telephone call, text, email, or writing. So, I am just to accept their word that everything is right and it's all in their favor. I am going to the FCC to find out what can be done about this.

T-mobile has decent service and that’s why I was with them for so long. Recently though, they are trying to get every penny out of you by enabling random services without authorization. Go to a better provider like AT&T or Verizon. At least, they don't try to stab you in the back.

When my final bill came for AT&T, I took this into the T-Mobile for him to give me a check to pay this bill off. The manager Will then told me that he was not able to pay the bill off once he saw the bill was $287.00. He said that he can just discount my bill with T-mobile. I said that was not the agreement. I said that when I agreed to transfer to T-Mobile, he agreed to pay my bill off. We continued to go back and forth. Finally, I gave up and I am not speaking to an attorney regarding this. He did discount some of my bill. There is still $87.00 that he did not pay off my bill, that I had to come out of pocket to keep my cell phone service on. This is the worst company. I made the wrong decision in coming into that T-Mobile store. And I regret this totally. I'm asking this attorney to find a way to get me out of this contract. I want out. This company is nothing but a scam. They are artists, scamming poor working people out of their money anyway they can.

I wrote a letter showing them proof of my dates of "porting" and when I called. I called my Visa and had them remove the bogus charge of $50 per phone, $150 total. Now I have a letter from T-Mobile stating I owe them $175. They are claiming I canceled my contract early. I never canceled my contract at all. I specifically stated in my phone call that I was running the contract out to the end. And I asked what I needed to do to ensure they did not try to charge me for extra days after the contract expired. They canceled me due to porting. They entered it as a cancellation when the port came through the last day of the contract. And they are now charging me trumped fees.

I called T-Mobile Corporate, but was told that I would have to leave my number and the reason for my complaint and that they would get back with me. I do not expect them to get back with me because this is their game.

T-Mobile has the absolute worst customer service for resolving complaints. They are notoriously known to price gauge consumers. Even with a death in the family, they will not budge of removing outrageous fees.

In August, I got an MSM from T-Mobile to upgrade my phone from Android 2.1 to Froyo 2.2 via Samsung Kies that can be downloaded at T-Mobile forum site. I downloaded the Mini Kies then did the update. As soon as the update was done phone, my phone turned off and never turned on again. I called and T-Mobile did Warranty Exchange that cost me $20.00 plus shipping.

Within 30 days, I got another message that tells me to update my OS. So I thought T-Mobile already fixed the OS so I downloaded and did the update again. Once again, the phone was still dead. I chat to let them know what happened and they charged me $20.00 again as Exchange Fee and for them to ship it for free.

When I sent my phone back, I got $90.00 extra charge on my bill. I investigated to find out from T-Mobile that the phone that I sent back was damaged with water. But how can I proof it wrong?

They have the phone and they don't want to help me or even talk about it. They could call or send me an email informing me that my phone has been damaged by the water and that they will be charging me $90.00 to get a replacement. They know that T-Mobile or any other company can charge what ever they like and no one can do any thing about it. I even called Samsung and they gave me RMA number for that phone. I should have sent my phone there and I was told me that if phone has warranty issue, they will let me know the charges.

Now, I don't know what to do. I have witnesses. They watched me upgrading and the phone died after the upgrade.

They refused to waive the fee, unless I agree to another two year contract. I have been in a month to month situation for several months now. All they say was, “If you don’t sign the contract, I the charges are valid". Consumers, beware if you consider this company now. I was shell shocked of the turnaround in their practices in six short months. They can go to hell before they get another month out of me. I cancelled my subscription.

We keep calling T-Mobile, but they were sarcastic. My husband, Daniel, told them that he lost a customer because of this situation of not having a service. He needs to walk several blocks from the apartment. The representative's answer was to keep walking until they put the antenna. I also went several times to RadioShack to speak to someone. They also said that they don't understand why T-Mobile gave us service if they knew that there was no service in Monsey, NY. They also tried to talk to a representative to explain that there was no service in Monsey, NY, but they didn't care. They just said that we need to pay the money for the service and also for the phone.

The total bill came out to $808.66. I don't know where they got the amount. The cancellation for the phone is $200 each phone. For the two phone, it will be $400. I don't think we need to pay this amount when T-Mobile admitted that there is no service here. I also tried to talk to a T-Mobile representative that I just lost my job and I will pay $50 a month, but they refused to help me.

The nightmare happened again this month. Four of my phone lines (5 of them) were billed with the data usage charge (in 15 days, ranging from $7 - $20 each line). This time around, things getting worst small data usage shows up every hour every day (day and night). It all adds up. We have Verizon FIOS high speed WIFI internet at home and we have the data connection turned off on all phones but the usage still showed up every day every hour. I called T-Mobile and the options that I was given, 1. Sign up for the data plan. 2. Throw away all our Smartphone (they are not from T-Mobile) and replace them with some T-Mobile dumb phone and ask for the pay per use service being blocked. 3. Pay the penalty of $200 per line and move to the other mobile carrier.

At the end, T-Mobile offered me the cheapest option, sign up to their simple 200mb data plan on each line, which cost us an additional $50 a month (on top of the already incurred $50 pay per use data usage charge). We have one more year to our contract. After that, I am canceling all our cell phones service.

So pay $19.95 a month to sign up for that and we are good, that will lower our bill. I have called them 5 times to see why our phone bill is still $1200.00 even though we signed up for the BBM. This has been going on for 3 weeks that I have been going back and forth with T-Mobile. They keep accusing me of not setting it up correctly and my husband of not using it properly, along with when I call them, they are not giving all the information I am asking to make sure we are using it correctly. I have asked them every time I call and it's always a different story, finally them stating the error is not with them, but with us. Of course it is. Even though I am receiving my husband's BBM messages in my BBM inbox and vice versa, and we invited with the PIN.

We have done everything the instructions tell us to do (because heaven forbid a T-Mobile rep go the extra mile). For some reason, my husband’s BBM's (according to T-Mobile) are coming in as a text, thought T-Mobile previously told me that I could not receive an sms text in my BBM inbox. Confused yet? So are we. Every time we call, it has always been something different with T-Mobile. They have also been very rude saying things like; well you know you don't have to text your husband so your bill won't be so high. While that may be true, I am sure this ** has never had a spouse deployed. Plus the fact that they are accusing us of lying of how we contact each other. Unfortunately, we still have a year left on our contract, but I am at the point of hiring a lawyer because of these ridiculous charges and the fact that T-Mobile is accusing us of not doing it correctly, when we have followed all of their instructions to a "T".

T-Mobile will find a way to penalize you. This is a clause that they have worked into the contract knowing that no one is reading the fine print. Also, one woman at customer service thought it was unfair and wanted to help me. But the four men I spoke to after I got accidentally disconnected said that "this is valid." They didn't care even a slightest bit about keeping good with me as a customer even though I paid them every month on time and bought the biggest package they had for years. I explained that I was trying credo because it is a nonprofit that donates to causes I believe in, but that if I'm not happy with the service, I might return.

The gentleman told me that if I extend the contract, I will get a new upgraded phone and the contract will be for two years and the payments would be such and such. I go, "Okay, I got screwed, but I had no choice." The first time, I never got the phone. I had to call them and they sent the phone out to me. It took me three weeks to get it. Once I got it, I liked it, yet it kept dropping calls. I dealt with it and then the screen would kind of go black every now and then. Then, one day in September, it decided to not come back on; the screen was black. I could hear my phone ring and hear a text but could not see how to answer it.

I called T-Mobile and they sent me out a replacement. Wow, what a nightmare that is still going on. I never received the first phone and they say I got. If I got it, would I really be calling them? I called them so much that I got blue in the face with anger. I'm 51 years old and my blood pressure shoots up every time I get on the phone with them. It took me two weeks to get another after going through numerous calls to the call center. I ended up going online and finding corporate office with employee emails to the president's office. I had someone email me and tell me that they would be in touch. I received a phone call from an executive representative with the president's office and this was on a Friday. He got me a phone and sent it out, and I received it on Monday.

Low and behold, I took the phone to T-Mobile store so they could download all my contacts correctly in my new phone and it was broken. Talk about frustration. They say, "Oh, we can give you a temporary one to use, but you'll have to pay $50 deposit." I was like, "No, I should not have to pay for your company's mistakes, which have been many. I do not want this Samsung Gravity Touch Smart Phone. It's a piece of ** and it drops calls and short circuits to a black screen, and now, you give me a broken phone that won't upload and work." They said they could send me a Nokia X2 which I got yesterday. The phone is not comparable to the Smart. They gave me a different phone with little or no features.

I was on the phone with T-Mobile again, off and on, for over 2 hours in which I got nothing accomplished because no one can help me. They say, "Oh, we can send you the Gravity back." I don't want it. It's a piece of ** phone and I'll end up sending it back. You would think that they would realize this phone is an issue and get something that is comparable to the Smart since the Nokia X2 is not. No one will take accountability to satisfy a customer. I guess they think that 1 person complaining and with me, spending weeks of my time on the phone in and in their T-Mobile offices is enough.

I asked them since I did not get the service that I needed, that I be released from my contract, and they go, "It's a binding contract." Well, I'm going to look at my contract and have an attorney look over it and see if I can sue them for mental anguish. They have stressed me out and this has affected my job. There was not a day that I was not on the phone with T-Mobile. One day, I had 30 plus dropped calls on the phone with the call center and only 2 people called me back out of 30 plus dropped calls, so what does that tell you? T-Mobile, I would never recommend them. Every time someone mentions T-Mobile, I cringe, "Don't do it!"

I also contacted the president's office. As I stated, someone from the executive office called; I believe his name was Chris **. He called me and left a message on my cell phone, and when I received the phone message, he said, "I'll assume that the issue is now resolved and I will close you case." Funny, he didn't even wait to see if the phone worked and just assumed I got a working phone and closed the case. I'm at the point that I paid the $200 plus to close the account or I might not even pay, say close it, and go to another cell company and get the service I want. Track phones in T-Mobile will eventually be out.

My daughter didn't access any data plan/online service. T-Mobile was supposed to cancel/block them after it happened to me years ago. Once again, T-Mobile wouldn't waive the charge, saying my daughter or maybe her friends used it. I asked them how the online is being accessed without our knowledge & they didn't know & couldn't give us a good answer except to keep telling us it came from out of our phone. At one point, the customer service agent mentioned the automatic updating of the phone system. I told T-Mobile that explains why almost everyday for some minutes the statement shows online access but T-Mobile wouldn't listen to what we are saying. We have one more year to our contract. After that, I am canceling all our cell phones service.

We have filed a complaint with the FCC. T-Mobile still stands behind their policy stating, "Customers may be billed through the end of their current billing cycle." Note the term "may". This indicates it is not a uniform policy and is subject to individual discretion. Billing for unused service is robbery. When is our country going to put an end to corporate greed? It is time for big business to stop taking advantage of customers just because they can!

I often bragged about how awesome their customer service was and even though they did not have the best actually coverage and signal, I stayed because customer service was fair, honest, accommodating and overall great. Until this summer, they changed many policies in how they deal with customers and these changes seemed to affect the customers after the proposed merger between AT&T and T-mobile (which has not yet been approved).

In May, after being a customer of T-mobile for 2 years, I added a new line (Original line 413-730-6512) (New line 248-238-6050). I used the second line for business purpose which included a text campaign; however, I did not have a texting plan so I would be charged for each text message. When I paid my bill in July/August, the Customer rep noticed it and said that I should buy a plan for $4.99 per month and that it would show on my next bill.

That was the first lie or misrepresentation. It would reflect on the next billing cycle but not the next bill. However, when she said that, I believed that I was okay and could continue my texts campaigns. To my chagrin the following month, my bill was over $500, which included $300 worth of texting. When I called to find out why, they informed me that the charges were valid and that even though I changed the plan, I would have had to wait a full billing cycle since they were already in three days of the new cycle when the changes were made.

I told them that the rep did not make that clear and told me that if I didn't change, that I would have about $120 worth of texting charges and if I changed, I would not have the $120 instead, I would just pay the flat rate. They told me that since the new bill was not generated, then she couldn't see what the actual charges were and could not tell me that I already had over $200 in text fees. This made no sense because in essence, we had just paid the past bill. She couldn't see what the current was so how could she see the amount of the upcoming texting fees. They were very misleading and dishonest.

When I called to try to get to the bottom of it, they just kept repeating that the charges were valid and I needed to pay them and that the following month, the flat rate would apply. They told me that I needed to set up a payment plan and sent me over to financial care. They agreed to split the payment up in two parts, one on the 14th of September for $200 and another for the balance on the 20th of the month. I told them I would make the payment but I was not happy and that I was going to discontinue my service. They forwarded my call to customer loyalty. I spoke with a woman named Sabrina. Sabrina said that she understood the problem and perhaps I was given wrong information but there was nothing they could do, the charges were valid. However, they had a promotion that I qualified for. If I extended my service for 6 months, they could remove $200 from my bill. She said they would cancel the payment scheduled for September 14th and I would just have to pay the balance on the 20th.

On September 14th, T-mobile debited my checking account for the $200 that they claimed they would be cancelling. I did not know until, I went to make a deposit to cover payments that I knew were coming through my account that week. My account which was not in the negative was overdrawn.

It was the only reason I chose their service because I travel and do courses online. It's half way through my billing cycle and unless I pay them an additional $60, I have been reduced in my speed due to exceeding 5 gigs. I am furious! I was never told that there is a limit to data usage at regular speed when I signed their contract. It was pointed out that it is on their contract. I signed their contract due to the verbal contract of terms which I was given and unlimited is an unlimited, period! I also paid for a 4 gig network, which I found out later that it's not even available in my area yet. I was promised that it was coming soon which was nine months ago. This service has gotten me in trouble already too due to drop calls, for six times, during a conversation with an attorney.

This company is deceptive and they lie in order to get customers. I purchased a better telephone because I thought I had unlimited data so I could tether to my pc when not at home. I could have settled, in that case, for a phone less than $100 instead of the $500 which I bought so I would have quality on the road. I just hung up from them and I am filing this due to breach of verbal contract. What they said and what I got are not the same. I am stuck with them whether I like it or not due to their misrepresentation of the service I was offered.

I can't complete my online courses for this month because my internet connection barely even open my email and most sites won't even load. I thought I had a virus because it was running so slow and can't even download the updates to run my virus scan. What's the point of an internet if I can't use it.

I need to have my phone on, as I have an 85-year-old mother who has dementia. What if you were a doctor, caregiver, or a nurse and veto a parent away from their family for an emergency? These cell phone companies are in the same company as Wall Street. If people do not stand up and demand our rights, these companies will continue to charge whatever they want. I insist that T-Mobile remove these charges immediately. If they do not, I will post complaints against T-Mobile and urge everyone I know to post complaints daily.

I realized last month that I had a $1,000+ bill so I called and was told that I had to go back to the store. I returned and again thought that everything was fixed. Now, my account is suspended owing over $1,000. I called T-Mobile and three different agents told me that the charges were valid so I would have to pay $1,000 to restore the service. I hate being called a liar and for them to not honor the agreement from the store just shows how little they value long-term customers. Shame on you, T-Mobile.

First off, Tmobile forgot the "golden rule" of doing business. After transferring my contract, they tried to reel me back in by offering me a $50 credit, as well as a full upgrade on any smart phone. I respectfully declined. Next thing you know, I received a one time termination bill for $200 plus data and phone charges. **. I called T-mobile's customer service line (a.k.a ** line) and they treated me like a stepchild. Long story short, T-mobiles = money hungry con artist. Worst than criminals selling drugs to kids! Two turkeys don't make an eagle and T-mobile's cell phone service is "horrible"! Tell your friends, tell your family: T-mobile is horrible!

My first complaint is that at the end of my contract with them my bill started climbing when the insurance increased, but I had all texts blocked. I received texts each month from them which were forced passed my security and they would charged me for them on top of that at least two months. I don’t know who is slipping texts passed how many, but it seems like criminal acts are being purported there.

Then my account contract was finally over on Sept. 16, 2011. I went to Verizon and had them cancel my account which T-Mobile admits but then I get my final bill and T-mobile has charged me the entire month. It is a mistake, and I call the store locally. He gives me this number 1-800-9378997 and I call it. The person at the other end checks my account and admits “oh here they billed you through the end of the month” and starts telling me to reflect my terms of service. My contract was up 9/16/2011. Billing me till 10/04 or whatever is out of the contract time. They put on the bill that it’s about partial charges and make them come out to the same. They even charged me the insurance.

I am finding a way to pay the bill but people you should all know this company will ** you. After almost eight years because the areas we traveled to had no T-Mobile coverage we cancelled and went with a company that did and this is what we received in return. So if any of you travel out west or heck to a wooded area in north Florida around the Alabama border, T-Mobile isn’t for you. They have ** for coverage besides making eight days of monthly prorates into $127.38 on a bill and then claiming that because I took my old number they had billed me for the whole month and then telling me to look at the terms of service! ** my terms of service were up 09/16/2011 and I expect it to be honored. Oh yeah that is when you created a way to make that last month anyway.

I would not have complained but people should be warned of bad business practices and trust me what is being done here by the people working within. T-Mobile has no loyalty to anyone except how they can get more money at any cost including their reputation.

However, some T-Mobile agents promised to reduce the charge. One said that she adjusted the bill while we were talking. But each time we get the bill, we receive another charge for the supposedly waived fees. Their game is obviously to charge whatever they can get away with. We warn everyone to stay away from T-mobile.

There are numerous problems with the USB charging ports breaking on Motorola phones. It will cost over $100 to repair. I figured T-Mobile would be willing to let me upgrade 30 days early considering the problems with the phone, but they will not.

I had to get an external battery charger to be able to use my phone at all.

I switched to T-Mobile years ago because of the high customer service scores. However, now I see they are the same as any other carrier, and they don't really care to keep my business.

I spent an hour on the phone as to why I need a refund, in which I had to convince them to get a refund. That is the most screwed up part (mind you I was at work)! Then, they said, “Oh, our manager only will allow me to refund you 38 dollars!” What? You are making me pay for a phone you couldn't cancel, and that I didn't even touch! After spending another hour on the phone, I got the rest of my money, which actually ended up costing me 3 bucks anyway. For the dumb idiots at T-Mobile I thank you, for charging me something that was your fault it was sent out! And it was your fault that you quoted me a wrong price!

I just got off the phone with T-Mobile again, because they still didn't credit my account 2 weeks later! They said it would reflect on my next bill! They want me to pay in advance 69 dollars before I get my money back next month! They are crazy! With all of this happening, they wouldn't even allow me to talk to a supervisor. They refused to talk to me and said they couldn't help me! So, in turn I will be writing the new CEO of T-Mobile also! They shouldn't get away with treating people like this, and having the snotty customer care reps treat you like it's your fault! Half the reps I talked to barely spoke English, which made our conversations really long and drawn out! Here I am wasting my time again at work, writing this! I hate T-Mobile and can't wait to switch to Sprint! My sister just ended up adding my daughter's line to her plan for $9.99 a month through Sprint. I can't wait to switch to them also! I will tell everyone I know how bad T-Mobile is. And in the future, I will make sure all my family members will not go with T-Mobile! I hate them!

Today, I tried to make a phone call when I was in the car. It says I cannot make phone call because my balance is zero. I called their customer service. The representative said what we can do about it, you should get message when you refill the money. That is one year ago. It really surprises me that they fail to communicate with customers as a cell phone carrier, the so called leader of 4G network. It was really a bad experience. It is easy for them to check the status of customer. They just simply don't want to provide satisfying customer service.

However, when I received my bill a few days ago, my plan is not what I signed up for. It's a different one with higher price. I called the customer service and explained everything. The customer service told me that I am not eligible for the service and in order to cancel that I have to pay $200, for breaking the contract, although the invoice I got states a different plan.

I was furious and demanded to talk to a manager, who told me the same thing. I called again the following day and got different customer service with same answer. Later, the customer service forwarded my call to a different department which got disconnected before I got any chance to talk to a real person. This is really a fraud and my suggestion to you is don't ever do business with T-mobile.

You are American, ** it. You sue for anything and everything. Do not moan if you are not prepared to act also.

Let’s wait and see.

We have both been very loyal T-mobile customers since the 90's and have always been loyal because their prices were good and their customer service was outstanding. Lately though, I wish I could say the same. Most of the exchanges went okay; there was an issue with my wife's second phone where they said that it had water damage even though it had never gotten near water. Anyways, the last time we sent my wife's phone in, they sent the new phone without a return box/package and without the return tracking label.

After an extensive phone call with the customer service, the agent finally said to take it to the store and they can ship it from there. I took it to the store and I was told that they cannot accept the phone nor can they send it in for me.

I called the customer service again, this time they say to take it to the UPS store and they'll credit our account $10 to cover the shipping. Needless to say, it was more than $10 to ship it ourselves. So after another call to T-mobile, they credited our account with the difference in the shipping price. When I asked about the compensation for my time, all hell broke loose.

I wasted over half a day dealing with this and, when it was all said and done, they grudgingly coughed up $10. With no tracking label, T-mobile kept calling and harassing my wife and asking where the phone was. After a couple of weeks, they threatened to charge our account $450. They dropped the ball three times, and we have to pay $450. I don't think so. So yet again, I called UPS to find out who signed for the package. When I called T-mobile back and gave them the name of the person who signed for it and the tracking number, he literally says "oh that's it, I was wondering what that package was". Really, I wrote down all of our account information and put it inside the package.

Oh well, our contract is up in a couple of months. It's nice to know that our 14 years of loyalty is worth squat.

I was under the impression that you must sign up for this plan to use it. Well, I never signed up for it but all of a sudden, I was getting internet access on one of my phone lines.

I am caught in the middle and neither company will supply me an unlock code for my phone. I have repeatedly asked for escalation to a supervisor, left messages for a supervisor to call me to no avail. They refuse to contact me. Even T-Mobile billing reps stated that I was a model customer with an excellent credit history and paid my expensive bills on time always. They further stated I was the kind of customer they needed to keep. They are simply being vindictive and childish.

3. I would never recommend this service to anyone.

I just got off the phone (50 minutes) to tell them to credit my account and that I had discontinued the Easy Pay back in August. Yet they still charged me in September and October. Well, I finally got someone that could understand English (Arthur). He told me that there was an error on their part, and he would fix it. (We will see if this comes to fruition; I'm not holding my breath here.)

The problem I have is that everyone of these CSRs are clueless and will not help you. You can call their executive complaint line, but they are so backed up that it takes them 2 days before anyone calls you back. Or you can email P. Humm at t-mobile.com; he is their CEO.

Two months later, I got $30 charge for internet. She had added the computer for 1 month anyway. And then next month, they charged me for something I can't even use! So, I called back, wanting to just cancel because of high bills and ridiculous service. The guy talked me into their new $49.99 service unlimited text, talk, and web. I told him I didn’t have web access. He told me I qualified for a new phone. I thought it was okay and agreed to new 2 year contract. I got a bill for $179. I called and was advised that since I got a new phone, I couldn’t get $49.99. The guy never told me I couldn’t do both. He knew I agreed to stay for the $49.99 deal. Why would he tell me to get new phone?

I talked to the agent. He refused to do anything. When I asked to go above him, he refused at first but finally left to pretend he was talking to someone. He came back and offered me a $69.99. I was not happy, but insisted on refund for the difference of the 2 plans. I just got new bill for $200.00. They charged me an upgrade fee again, even though I have not upgraded and paid one in August. Again, I called and talked to a brick wall refusing to help me. What are all those other charges? And the $40 credit I was promised did not show up on my bill. I wasn’t surprised since they tell you one thing and do the opposite.

When I called customer service to straighten it out, they said it was company policy to charge the extra month because I transfered the number. It is a rip-off. I paid $102 for nothing.

My T-Mobile rebate was for $50.00 on a new phone. They fist told me I don’t have an active mobile number and now they don’t have any information available, so I should call another day.

Automatic extra charges unrelated to my selected plan is unethical as well as using the opportunity to push a more expensive plan.