T-Mobile Reviews

All they can say is that they 'are very sorry.' If they were sorry due to their customer service rep., lacking proper training and to their horrific lack of reception, then they would fix my issue. TMobile is by far the absolute worst cell phone company I have ever had service with! Learn from my horrible experience, do not use TMobile as your cell phone provider!

Next, I called from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account). Although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me. Really. This behavior reminds me of the many reasons I am glad to not be using T-Mobile. I will continue to call in an attempt to speak with a manager, maybe I will actually receive an answer.

I was at a large country fair with my three children. It was extremely crowded. I was separated from my children for over two hours. During that time none of us had a signal on our cell phones, however, other people were talking, texting and on Skype on their phones! Not only did I not have service (in spite of climbing a very steep hill to get above the valley for a signal), my blackberry malfunctioned! The mouse that controls everything stopped working! My daughter borrowed a phone from a stranger and called my cell while I was on the hill and I couldn't answer it because the mouse malfunctioned.

I wrote to the executives explaining why I was leaving and asking that they waive the contract early cancellation fees. I received a form letter that as of some date, it is no longer their policy to waive early cancellation fees. They are charging me over $1,000 in cancellation fees and reporting me to the credit bureau!

If T Mobile had the courtesy to send me an email at some point asking if I was aware that my phone bill is up $200, $300, $400, when I usually do not go over the allotted given minutes of my plan. I would have been aware that I was roaming and they would have done a good service. However, they waited to the end of the billing cycle to steal a big amount from an unaware loyal customer. I am outraged!

Long story short, it never got changed. I got a bill in November for $600.00. I called immediately and said, “What the ** happened, why is this so high?” The man I spoke with in October never changed my plan so I was accruing charges without my knowledge of this. A supervisor was supposed to call me back. No one did. I called back and spoke with a nice English speaking gentleman who I felt confident understood my situation and was going to rectify this for me. He said I would owe a remaining balance of $144.16 and the plan would be changed, my bill would no longer be more than $150.00 a month like I originally requested. He said he would make sure it was all taken care of. I spoke with financial services and set up payments for the remaining balance of $144.16. I paid two payments of $72.08 until I received a voice message from T-Mobile that my bill of $600.00 is past due in January. I called again; spoke to 3 different people and no one will resolve this issue. I plan on paying them for early termination in Feb and will no longer go to or recommend T-Mobile to anyone.

Eight days later, I got a letter saying I owe them over $200! Now, each and every day, I receive phantom phone calls from T-Mobile. They just hang up when I say "hello". This, after being on month-to-month for at least 4 years, with perfect payment record. My conclusion is 1) The phone companies want to force each of us to subscribe to their expensive $100 a month android plans, with the expensive phones, whether we need or want this level of service or not, and; 2) T-Mobile apparently feels they are holding all the cards in extorting you, because if you don't "pay them off", they can and will mess up your pristine credit.

I even called T-Mobile on one of their phones and advised my smart phone was not working. I was told it was the area I was in (odd my other T-Mobile phone was working fine in the same area at the same time). This went on for over a year with me receiving five exchanges and being charged a fee for the warranty on each phone. One of the phones arrived to me water logged and unusable yet I received a bill for this even though I had it less then 10 minutes when I reported it as water logged from the factory. I latter found that the phones they were sending me were recycled by T-Mobile.

This was found after two of the five phones came to me with third party software that I never had to register to use. When I received the fifth phone I contacted the actual manufacturer over the issues and was advised the phone had been out of warranty for many months. I contacted T-Mobile both verbally and via certified mail with a letter of cease and desist based on breach of contract by failure to provide service per the singed contract. It was not contested by T-Mobile and I left them for AT&T. Two months later I began receiving letters advising of a bill due for $1200.00 for early disconnect. I again sent a letter of cease and desist and now will be contacting an attorney in regards to this issue. T-Mobile is taking advantage of their customers as if we were uneducated and would not fight back but I work too hard for my money to let this happen.

First, I could not get through to T-Mobile customer service so I went to their store for help. I could not believe they charged me for a whole month because I had two days left on my contract. At the store, they connected me via their phone to a special customer service number so I could talk to a real person about my problem. No result. "Pay or we will mark your credit history with a bad mark." I paid. I feel victimized that they can get away with this. I have my copy of the two-year contract and my signature is not on it. T-Mobile does not care about my 12 year loyalty. T-Mobile stinks!

Each time I called I was transferred numerous times between departments who had no idea my call was transferred. The call was wrongly transferred and I was given conflicting and/or misinformation. This had become common place. So when I would need to call T-Mobile to address my concerns, I grew weary of doing so because my experiences were all adding up to be a waste of time; ending in frustration because the problem(s) still remained. Bottom line is that I wanted out of this bad relationship. It was wonderful for the first 7 years. I stayed with T-Mobile even when my multiple lines were out of contract. I stayed with them because I was completely satisfied with their products and services.

Now I am not. They changed. I am now dissatisfied with their products and services and asked to be free to leave without any termination fees. They would not agree to this request. Termination fees have been applied now that I canceled my service contract. T-Mobile admitted that they "dropped the ball" (per the recorded conversation with the T-Mobile customer loyalty representative). She said that they were working to become the T-Mobile I use to love. I told her that I didn't trust them to meet my needs and wanted out. She said that I would be charged cancellation fees if I canceled.

T-Mobile failed to deliver services at a level that satisfied me. They chose to institute practices that resulted in a plethora of customer dissatisfaction. Mine included. I want to be reimbursed for all cancellation fees.

I was shocked and asked the representative to pull up a conversation I had with the person that signed me up for that plan as proof. I was told that was impossible. I stated and re-stated many times that, "I know what I signed up for and was extremely careful not to make any wrong choices", especially after that $600 bill. The representative discredited my complaint and offered yet another plan that "would suit me better". I was lied to by a T-Mobile representative and I want to investigate this incident of fraud and, what looks like illegal activity and false advertisement.

On January 18th, I received a bill for $209.89. I called T-Mobile to inquire whether my contract has been reviewed. The loyal department supervisor informed me that they have reviewed my contract and that no error has been made. The gentleman informed me that my contract cannot be reversed or corrected in anyway, and that I have to pay $209.89 per month. I requested to hear the recording of my conversation with the representative from December 23rd but T-Mobile will not provide me with the recording.

T-Mobile made changes to my account that I did not agree to in anyway. T-Mobile is not willing to provide me with evidence of my agreement. T-Mobile simply tells me that they have reviewed my contract and charges me for a substantial amount of money each month. The recording of my conversation with the T-Mobile representative serves as my contract. As a client/customer, don’t I have the right to review the contract myself? Is it possible for T-Mobile to say that I have agreed to certain conditions without providing with such evidence?

Notice to all. T-Mobile customers! T-Mobile failed to tell you that they have changed the entire T-Mobile communities due dates to the 16th of every month. My bill prior to September was due on the 24th. They did this last September 2011. I am pretty sure, they made a lot of money not informing their customers about their new due date.

Did you get the text! T-Mobile, however thinks that we all care about their failed AT&T merging deal! T-Mobile is the new boost mobile. Since T-Mobile didn't get their merger, they lost money and will probably be the net Metro PCS or Boost Mobile.

4. They didn't get their merger which is a big loss for a company this size.

When I looked at my bill, it shows the same consistent number, for which, I have no idea what it is, and when you call it's disconnected. I'm no expert, but it seems obvious, because of the towers, which are down. I attempted and calls were re-routed to whatever number this was. I am baffled that there is no way to dispute usage. Just because they claim it occurred, it doesn't mean it actually did. That's the point I am trying to prove. I also pay for unlimited service, and I constantly don't get my messages and/or calls, an ongoing problem.

T-Mobile sent me a bill saying they were disappointed to see me leave and that I owed $118. Which I did, when I called T-Mobile customer care in early January 2012 to pay that, the automated message said I owed $218. I was perplexed. So I went on to speak to a customer rep. I was told that even though my number was ported on the 14th and my monthly bill renewal was on the 8th, I was being charged for a full month.

Mind you I had been out of contract for over a year on my plan and for a couple of months on my particular phone. I have been a loyal customer for 9 years. I was told that they do not pro-rate. Even though the paper bill they sent me had a pro-rated amount for December 8th to December 13th. The the rest of the monthly charge on one day, December 14th.

This is a terrible way to treat a long-term customer. Oh and yes I had a corporate discount removed on the last bill as well. At this point they do not care and just want to jam me up because I left and ported my number. I was no longer under contract. I told them I would pay the pro-rated portion but they do not care, they are insisting on charging me for services not delivered.

-She said I have to go to a T-mobile store to get a copy of my bill.

This is a very poor customer service and the discontinuation fee is $200 (x2 lines). My bill was $665 and Nia could not explain and refused to send me a copy of the bill.

Again, I was asked to switch the phone. At this point I mentioned all the issues I've had and they asked me to update the program of the phone to a newer version. I did so. It did not help. 6 more months passed and 5 tickets later I still have no service from numerous locations. I give up. I'm now just waiting to cancel my service after this agreement is over. Unfortunately it will take 8 more months and will cost me thousands of dollars to not receive a service I paid for. I would ask everyone to listen and not get T-Mobile service ever. Oh, and by the way, on my last phone call a service tech said that it seemed I had tried everything and they ran out of ideas. In the end, I should just "live with it". Wow. Cancellation of agreement as soon as possible without paying their agreement cancellation fees.

I called T-Mobile this afternoon to inquire about the 1000 Minute Value - Talk & Text plan. The agent I spoke with informed me of an "offer," which includes unlimited talk and text for the first two lines and 500 minutes for the remaining lines for $79.98 per month. She also told me that I could have 5G internet for the first two lines for an additional $20 per month. The entire plan would add up to $99.98 per month.

I asked her multiple times during our conversation to verify that the total charge would be less than $100 per month before tax and fees. She reaffirmed to me again and again that it is. I thought it was such a great offer, so I accepted it.

Tonight, I logged onto T-Mobile to look for a phone. I checked the changes that has been made on my account. I was completely surprised to find that it isn't what I agreed to earlier this afternoon. When I called in to talk another agent, she told me that the plan I signed up for would cost me about $210 per month. This is outrageous! By my phone record, I would never agree to such contract! Please review the phone conversation I had with the agent/representative who signed me up for the $210 per month plan.

I have contacted T-Mobile several times by phone regarding the status of my complaint. When I called in again today (January 16), the supervisor I spoke with told me that neither she nor anyone at T-Mobile have access to the recording of my agreement and that the only thing they can refer to is the memo written by the representative who signed me up for the $210 per month plan. She also told me that I was ineligible for that plan to begin with, so she offered to switch me back to the plan I was on prior to December 23.

I understand that a verbal agreement between a representative of a company and a client/customer is a valid contract. Could T-Mobile actually treat my phone conversation/agreement on December 23 as though it never existed? Is there any legal action that can be taken on this matter?

My family and I have been with T-mobile for the past 8 years. I am extremely frustrated and angry with T-Mobile on how they have handled my case.

After waiting and waiting for the refund to my credit card and not seeing it, I started calling and I started be being told that when they got the package from UPS one of the phones were missing and later they said that none of the phones were receiving. If that was the case, I would not be able to make any upgrade to Amazon and they will not shipped the other phone again. Now they are not only keeping the money that I paid for the phone that was returned but also they are charging me for another phone and my bill now is about $600.00

Two weeks later, it was still sucking so he went to the local store to return it. The representative told him that he had already paid for 30 days, so we might as well keep it the full 30 days. A few days later, he again returned to the store, and again they told him that he should go ahead and keep it as they could not prorate the price. After 23 days, I insisted he return it as we were not using it. He took it into the store, and the same representative refused to accept it. He stated that we only had a 14 day try out period. As for the fact that he had told my husband not once, but three times, that he had 30 days, oops! Sorry.

We called T-Mobile repeatedly over the past 3 days and have spoken to numerous customer service representatives and managers, all of whom refuse to do anything. So, now, our choices are either pay the $39.99 per month for two years or pay a $200.00 early termination fee or get some other poor fool to assume the contract and the suck service. Really?! When your customer service rep admits that he told us the wrong time? We are still within the 30 days told to us, we still have the stick, and no other options. T-Mobile, you blow! We have been customers for 7+years, spending thousands of dollars in phones and services, and this is how you treat us? I am madder than hell! I will never recommend them to anyone. This experience has soured my entire T-Mobile history.

I have had several calls from TMobile reps in the past few months asking me to sign a new contract. I declined due to the prospective merger between TMobile and AT&T. I left AT&T for TMobile and did not want to go back with the company. I did go over my plan with the reps who called me and had the same plan as I previously had (My Favs, unlimited TMobile cells calls, and the extra $4.99 per month for unlimited text messaging). However, upon receiving my Dec. bill from TMobile, I noticed a $40 increase on the bill. Upon researching the bill, I notice that my unlimited text messaging had been changed to 400 texts total. I did not authorize a change in my plan and would have been grandfathered in.

I contacted TMobile and was told by one rep that to have unlimited text messaging, it would be an extra $20 per month. The rep also told me that I had used 571 text messages in a month. I find this very hard to believe as I do not text message often. I asked to speak with a manager and was transferred two more times. The person who they sent me to, identified herself as a specialist. She told me that she could help me and was the only one who could help me. She added that she could add my unlimited text messaging for $4.99 and take off the extra charges if I would sign a new two-year contract with TMobile. I told her this was not right. In order to get me to sign a new two contract, my plan had been manipulated and I no longer trusted TMobile. I told the specialist that I would be moving my number. This conversation was on 12/26/11. On 12/28/11, I ported my number to Sprint.

I had been on a month-to-month basis with TMobile. Upon researching TMobile's terms and conditions, I find that I did notify TMobile ahead of time about porting my number. Since I was not under a contract with them, I should only be charged for those days in the last billing cycle which were actually TMobile usage, not a full-month.

And yes I do have a family plan but my second line hasn't been used since the end of July or beginning of August yet I'm being billed for non-usage line and for a ridiculous amount of money when my bill should only be $284.44 for the month of January. I have been a T-Mobile customer for almost 6 years and I have hit my breaking point with them. I’m being charged for data usage like crazy and then charged for a phone that's not even in use is even crazier. If I suspend a line and I have to contact T-Mobile to have that line reactivated, why was the phone reactivated with out my permission?

At this point I cant deal with T-Mobile any more. If I call them to try and ask them what’s with the $630.20 bill, they are only gonna give me every excuse about how I still had a bill to pay back in December when my bill had already been pay for that month and then to receive a call telling me my bill is past do of $630.20 when I know that’s not even correct. I just feel like saying to hell with them due to the fact that they are trying to get over on me about my bill and the amount it's supposed to be instead of the amount they want it to be. If I do discontinue my services with them, I want to be able to take my number with me due to the fact that I have had that number for 5 years. So with that being said I think I want to walk away and take my number with me.

His name was Leo. He also said we did not pay for February of 2011 and May 2011. If I can recall, T-Mobile will disconnect our service if you have two months of unpaid bill and will notify their customer. It's the first time I'm hearing this. I'm just so frustrated and I feel cheated because I'm in a contract with them. I want to cancel my contract with them. If anybody knows how, please let me know.

The rep was nice enough to take out 2 of the charge which was $40.00. I was not satisfied because I felt it was injustice to charge me without any notification. So I asked to transfer to the royalty department. The representative was so rude and I felt like hanging up from the moment she said hello, I got the vibe she did not even want to talk to me.

I explained her the situation and she told me, "Sorry sir, I can not help on this. I see that you were offered $40.00 by the previous representative and since you did not take the offer I can only give you a $20.00 deduction and the previous offer is no longer valid". I was stunned. I asked to talk to a manager and she refused to give it to the manager and insisted that she was in charge.

I called back again and spoke to customer service, luckily the person was able to give me the $40.00 as I was offered 1st. Funny thing was they will not credit from the current bill instead it will be credited on the next billing cycle. At this point I was very angry, upset and disappointed at the T-mobile and felt to leave their service immediately. Since I was still due $40.00 from them I am waiting till next month. I went online and paid off my full balance and waiting for the next billing cycle so I can switch to another carrier. Just for the record I was not in any contact. I highly recommend not to use Tmobile service.

They don't admit their mistake to lie to me about the offer. They don't accept return to my original plan. It has been complete deadlock and frustrating. Each time I talked to different representative I was told different things. My complaint letter has been turned off with no resolution on this matter. None of them know what happened on my account--where the $20 USD discount issues are. Nowhere to find any discount offered me. I have been talking less than previous 6 months. I have been paying more and more. I also dispute roaming charges on November 2011 when I was out of country and phone was not used or turned on over during that time. They rejected that dispute, too. I am not willing to pay their poor services as wells as the way they trick and lie to their customers to charge more.

On 12/7, I called 'Customer Care' again to inquire as to the report, speaking to Joseph. He said he couldn't answer my inquiry. He said that I had 2 options, to go through another troubleshooting routine (how would that have helped after doing the same thing 2 days earlier?) or be transferred to T-Mobile's 'retention' department. I chose the latter and there I spoke with a Tommy in OR. He told me that he had just received notes from Engineering stating that there were no equipment problems found, but I was too far from the towers to receive a 'usable' signal.

In spite of that report and conflicting information on the service maps, I was told that I'd have to pay $200, plus any usage fees, to terminate service. When I demanded to speak to a supervisor, he told me my only option was to submit (in other words, grovel) by US mail to its 'Customer Relations' dept. in Albuquerque (no phone calls accepted). He closed by saying that since January 2011, the company no longer allowed one to cancel service for any reason, even when their service maps are blatantly wrong! To add fuel to the fire, Tommy snidely told me that writing them would be a waste of my time; that I'd be told 'no' regardless of my situation.

I wrote a letter and sent it on 12/8 then followed up with another call on 12/13 to 'Customer Care'. I was told to allow 10 business days to receive an answer from Albuquerque. I called yet again on 12/19 after receiving nothing, and with my phone showing nothing but a 'No Service' icon. I was transferred to Tech Support who led me through another troubleshooting session whereby again nothing was solved. I was advised to go to a T-Mobile store. I did so the next day to find out the phone had stopped working after failing to find a signal for so long. The staff there changed the SIM card and helped me reset the phone. I was also told by Paul, the store rep, that the phone was fine and if it still didn't work where I live, to call 'Customer Care' to cancel service. It was T-Mobile policy, he told me, to release customers from their contracts if after all options were exhausted the service still didn't work.

After that, the phone worked like a champ, at least in the known strong signal area in the vicinity of the store. But as soon as I got it home, it reverted to the way it was before, 'No Signal' showing on my phone most of the time. The next day (12/21) I called Customer Care again. I spoke to Miguel who repeated what the store had told me. He asked me to hold while he documented the irresolvable problems I'd been having and told me I'd have no trouble at this point with cancelling service given his notes.

I was transferred to 'Retention', and spoke to an equally snide person who told me that both Miguel and the store misinformed me and that what I was told before, that the contract couldn't be cancelled for any reason, had been the rule since Jan. 2011. Before that, the company did in fact allow customers to cancel without penalty in my situation, but not now! What a way to retain customers, especially when the company is losing them hand over fist! I explained that this was a de-facto change to the contract occurring after I had signed on, so I couldn't be held to their new rule before hanging up in disgust.

I called again on Jan. 7 to ask about the status of my written request and was told I had been emailed as well as sent a US Mail reply. The company wouldn't release me from the contract, but no reason as to why was given. I received the company's response on Jan. 9, telling me that they 'couldn't' let me terminate the contract without paying the $200 fee, and with yet another reminder about my bill being due to pay for service I wasn't getting. I felt as if I was being extorted - it's either pay us or service will be shut off (go ahead, it's doing me no good anyway!) and we'll report you to the credit bureaus.

It's clear from your site that my experience of late is all too common with this company. I don't understand what's happened with this company and why it feels it can act so brazenly toward its customers. And how can it hold me to a contract when they can't even provide me with service, not to mention demand payment when the Federal Credit Protection Act should indemnify me from paying for service I'm not getting? I've complained to the FCC and wrote to Consumer Reports, which has a web-link to help people in just my situation. But to date I'm still stuck and would appreciate any help or advice on this issue.

It took many phone calls and many hours of time to try and straighten this issue out. In October, the account went over in minutes, and additional charges were billed that were not covered by the auto pay. Then on December 30, I paid $140, which left a $43 balance on my account. On December 31, I saw that my account was still going to have a balance. So I scheduled a payment via my online bank account to pay off the outstanding balance, and the payment would have occurred on January 4, 2012.

On January 2, I woke up to find my account suspended without any warning of any kind (no phone call, no text message, no letter, nothing! ). How can you suspend a 12-year-old account for a minor outstanding by a couple of days? On the same day, I talked with a phone representative who gave me a credit of $20 for the data plan charges which left about $23 outstanding. Then I was transferred to the T-Mobile phone auto pay and paid the $23 outstanding balance.

Never during the phone call nor in any of the conversations was I told that there would be a $20 per line fee (ridiculous!) to restart the service after paying the $23 outstanding balance. Now, I have to wait one month before I can discuss the $100 fee that is going to show up on my account

Weeks later I start getting billed for an additional $67.43. I called today (12/5) and spoke with a representative that has such an accent I can barely understand her. I called back and speak with another. I am told that the $67.43 was for cycle 10/3 to 11/2 (after I had switched) and that I now owe this because somewhere in the fine print of your customer service contract it says that if a contract is canceled anytime during the billing cycle that the customer is charged for the full month--even though there is no service provided and no cost to T-Mobile.

I was never informed of this when I first inquired as to the end of the billing cycle, nor the representative when I called on 10/29 to get the final balance and was told $76.80. I informed the rep of this during today’s conversation and was told there was nothing they could do. I asked for a manager and was given Camille. She was polite but again I could hardly understand her through her accent. She was patient and kept repeating herself (and she never got angry) but she left me on hold three times to try to figure out why I was being charged the additional money and then came back with the same answer--that I had canceled a day too late. I have emailed T-Mobile over and over and they have never responded but they keep sending me bills. My advice: don't ever use their service.

They told him he was outside his network range and couldn’t use the internet where we have been using the internet on the other phone the whole time. Well, being a loyal customer we thought that he should at least be able to switch for a phone that would work or something. Between 4 phone calls and numerous customer care people, they say they couldn’t help us. And not one of them could even answer us why the new phone won’t work but the one that he had for 3 or more years can! I do not recommend T-Mobile!

Over the last year, I have spent hours of my time with your company, trying to address multiple issues with dead service zones, as well as dropped calls. I keep being told that the areas that I am speaking about, are in your prime zones, and they never understand why there is an issue. I also have issue as to, having no service at my home, which they also tell me is in your prime coverage zone, yet I cannot get any service. Finally, about 2 months ago, I got someone to listen to me about my issues, and she addressed the home service problem, by sending me a signal booster for my home. This did not make a bit of a difference, and due to her sending this to me, they extended my contracts as well.

This product does not work, as I still do not have service within my home. Secondly I also discussed a few of the problem areas outside my home, which are again supposed to be within your prime coverage area, and yet I cannot get service. I spent an hour or so going over this with her, and she told me that she would forward this to your technicians to research, and they should have resolution in approximately 72 hours. Well, these issues are still not corrected 2 months later, and are still pending.

I have given T-Mobile every opportunity to correct the issues with your coverage and my service, and they have failed miserably, each and every time. I have since cancelled my services, as I do not feel that I should have to pay, or be contracted with you, when I cannot even get the service that you claim to provide. Your coverage areas are extremely exaggerated and false, and this is a direct misrepresentation of my service. When I agreed to a contract with T-Mobile, I expected to get the service that your contract states that you provide, and I expected to be able to get service in the coverage area that your map, and your representatives say I should have coverage on.

As far as I am concerned, this is fraud, and you cannot provide what you state, and this would make your contract fraudulent and a misleading commitment, and you have failed to abide by this, and therefore, I do not expect to be charged a cancellation fee for either of the two lines I have indicated above. There are terms you were obligated to provide, and you failed to deliver sufficient service as stated, as shown on your map coverage area. I would also have to say that I have several friends and family that are experiencing the same types of issues, and are extremely unhappy with your services. I would expect a response stating that you are waiving my cancellation fees, or I will be forced to take legal action in this matter.

So far, my calls and complaints to multiple customer service reps, executive office, and multiple managers have only resulted to partial adjustments. I have paid $200 toward the balance out of good faith to keep the service until somebody reviews the account and makes the necessary adjustments, but it has not happened yet. T-Mobile has threatened to disconnect the service. However, I am at the point of letting the account to default and disconnect the service. I have had it with T-Mobile. I don't want to deal with them and I am not going to pay for something I did not agree to. Anybody interested in class action lawsuit against T-mobile, please respond. I know there are a lot of people out there who are experiencing the same frustrations I have had with T-Mobile billing practices and would like to end this practice once and for all. Please respond.

At that time, you cannot bring your cell number to a new company if you owe a balance on an account. The firm suing me says that they don't have any information on the bill--just that I owe it. I also pulled up my credit report which does not show any delinquent bill to T-Mobile. I go to court this Thursday, 1//2/12.

What are my rights? I do not owe this bill and have no idea what this charge is for! I sent a certified letter requesting a copy of this bill but have not received anything back. Can someone tell me my rights so I have some knowledge when I go to court this Thursday? This is ridiculous! If I owe this, I would have gladly paid it, but I don't believe I should pay some collection company for something I don't even know what it is for. Can someone please help me to be prepared before going to court?

The inadequate service has been going on, not only with the relocation to another state, but even when we go on trips. The service is unacceptable. This company wants to charge me over $230.00 each month for a service I can't even use. I have spoken to many representatives and two managers that have done absolutely nothing to help. One person even told me to wait seventy-two hours because of the outage in the area. I was also told this when I traveled to Virginia to see my father in August of 2011. Seventy-two hours later, plus, and we still have no service. The cause of this may be due to the lack of towers in the town of Smyrna and if this is true, what the hell do I need with T-Mobile? This company is charging $200.00 per phone to end the contracts but can't provide service in this area. I also should not have to pay for the phone service if I cannot even use the phones.

I will be sending this letter, not only to T-Mobile, but also to the BBB and consumers affairs. Something needs to be done about this company. T-Mobile sent me an SMS message regarding loyalty and now I ask you, where does the loyalty really lie? It's funny. I have road all through the town of Smyrna and have not seen a T-Mobile location anywhere. One of the managers suggested I take our phones to one of their stores to have them check for that area but there is none in that area. I would like someone to get back to me as soon as possible regarding this matter and if it cannot be fixed, then the company should end the contracts without any payment for it or the phone service. I am deeply upset that it had come to this after being with this company for over a decade. I look forward to hearing from someone.

This never happened though, as we believed the phone was lost all along. Despite that, we got a new SIM card since they could help us no further. Now, both of the claims filed, I attempted to have cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine.

However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life, and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) were claiming that I had.

I would like to see proof of my signature or identification for any products, as I refuse to pay for the mistakes that they have made. I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth, never giving me real answers, and never finding a resolution. Now my bank account has been overdrawn, and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future. I'm in extreme debt and I can't open a bank account. My credit has been tainted.

Diversified did not get any addresses from T-Mobile. Instead, they pulled my credit report, and found some old addresses and the rep told me they sent letters there. Why, if this is a legitimate collections, would T-Mobile give the credit company the address where they sent me the final bill? I was with T-Mobile for nearly 10 years. I believe the contract fees were added to my account just before I cancelled. I also think that T-Mobile let me pay and cancel my account, all the while planning on trying to extort money from me, by threatening to ruin my credit.

I sincerely hope the federal government looks into the business and decide to protect us from this kind of extortion. It has been going on for so long. It has to stop. I plan on suing T-Mobile if they do not drop the threats, and put anything detrimental on my credit report. Please look into this matter Consumer Protection Services.

After many conversations and going through each and every trouble shooting with them, T-Mobile will not offer a phone that has comparable features of the Sidekick 4G without charging me $200-plus for each phone. So, in other words, T-Mobile sold a phone they knew was defective (and still is), and assured an OTA update would resolve it. Now because the OTA didn't resolve the problem and T-Mobile doesn't have a solution, they want their customers to buy new phones at the customer's cost. It’s almost impossible to do anything on this device. The consequences for me is I am out $150.20, plus there’s a $13 upgrade fee amounting to $163.20. I have been a customer for over 5 years now and I have been a loyal customer.

I then called the 611 right away and was informed that I still owed $9.00 and my service was suspended until it was paid. I told the rep that I made a payment online on the 10th for the amount shown online that was past due of $156.96. I was not aware that there was an additional $9.00 still due. I explained that I have been out of town taking care of my husband who was in ICU in a Quincy Hospital and I needed to have my service restored. I then made a payment for the $9.00 plus the amount for the month of December, totaling $169.96 which brought my account to a zero balance.

I was then informed that on my January bill I would be charged $20.00 per line (x4) for a reconnection fee. This was not acceptable since I have been a customer of T-Mobile for over 7 years and to have my service interrupted for $9.00 then charged $20.00 per line (x4) to restore my service is a terrible way to treat me. I called again on 12/15 in the evening and spoke with an Abbey. She talked to her supervisor and assured me that when the new billing cycle goes through on 12/22, the additional fee of $80.00 would be reversed at that time. I then received my bill on 12/31/11 and seen that I was charged $85.00 for the restoration fee. I called on 1/3/11 and was told there was nothing they could do. I then asked to speak to a manager, a Michelle S., who told me that she did not see any notes saying that these fees should be reversed. This meant that Abbey lied to me on 12/15 and Michelle refuses to reverse these charges.

I asked for the corporate phone number and she put me on hold and was disconnected. Afterwards, I went online to T-Mobile and was not able to find a corporate number. So I called customer service again and was given a number, which turns out to be a fax number, and then called customer service again and was told that there is no corporate number for me to call. I am seriously thinking about terminating my current contract since T-Mobile really does not care about my business anyway. I will definitely not renew the contract when the time comes. I will be going to another service provider that can better serve my needs and respect me as a person and customer.

In June 2011, I called and asked a customer service rep how I should terminate the contract. I wanted to avoid early termination fees, and especially T-Mobile automatically signing me up for another 2-year contract. The rep told me that I should just call and terminate it the day it ended (August 21, 2011). In order to keep my phone number, I first had to call Verizon and my fiance and I had to jump through some hoops. But Verizon took care of switching me on August 21.

My billing cycle with T-Mobile ran from August 15 to September 15, and they billed me for the entire month of service. I called T-Mobile and asked them to send me a prorated bill for service from August 15 to August 21. They told me they could not do this, and I owed for the entire month since I didn't notify them ahead of time that I was terminating the contract. I told them that nowhere on my contract did it state that I would need to do this, and their rep had told me to terminate the day the contract ended. I refused to pay this bill unless it was prorated to reflect the 7 days of service in August I actually used. I did not pay the $55 bill, and T-Mobile sold it to a credit collection agency. They are now harassing me with phone calls.

I did not solicit these text messages, nor did I respond, yet I still get stuck with a bill should it happen again. All it takes is a text from them and even if you don't respond, the consumer is billed. How can the consumer be protected from this stuff? How can T-Mobile be allowed to apply charges to a bill under false pretenses? They could not even provide a number to this company that submits the bills so the charges can be disputed & stopped.

When I called the T-Mobile service center they offered to reduce my cost of service, which they did and I continued to try and make it work without the Wi-Fi. It never did when I was away from a Wi-Fi signal. I wanted to cancel the contract and they charged me $283 to do so for a service that never worked, as well as the money that was spent buying the equipment, set up, etc. If they knew that the product wouldn't work, why did they sell it to me in the first place? I am having the same problem with Verizon in the fact that they sell 4G LTE phones in areas that have poor or limited service for this device. But that is another story.

We had a family plan for $79.99 (promo) but was being charged $99.99 plus paying for web separate $20 first line and $10 second line for not using any data. The rep said: 'There's no way talk and text could be $79.99.'' So basically I was lied to by the previous rep who had signed us up. It's not the first time T-Mobile has slapped extra on our bill.

Prior to this, I had lost my phone which I was paying insurance for, but instead of assisting me the rep was very rude and impatient. I was told to buy a new phone. She implied that I was lying about losing it. I'm not getting a new phone for free. I'm paying for it. My wife and I have been loyal costumers to T-Mobile, since I was 16 years and her since 18 years. About 10 years. We even cancelled our lines and paid our $200.00 per line cancellation fee just to sign up as new costumers to get their new phones for a cheaper price. We have dished out too much money for a carrier who has not only unprofessional workers but also a fraud, feeding off of middle class Americans. We're definitely cancelling our phones. This is the last payment they'll ever receive from us.

The representative said that I would only need to change my existing cell phone plan from a non-contracted monthly unlimited text and 1000 minutes plan to a contracted unlimited text, 1000 minutes, and data plan. He reiterated that my number would remain the same, and that he would send the new phones. Upon receiving them, I called T-Mobile and activated them.

When the bill came at the end of the month, however, I was shocked to see that I was charged $818.57 because the representative had canceled my unlimited texting for two weeks. I called T-Mobile, I was told that it was an error, and not to worry and that issue was supposedly resolved. A few days later, I received another bill from T-Mobile. I realized that the phone numbers on the bill were not mine (**, **). I called T-Mobile and was told by another sales representative that the bill was not mine and I could "rip it up and throw it away". I proceeded to do as told, and threw the bill away.

On Sunday, December 11th, to my dismay, a collection agency left a message on my home number saying that I owed T-Mobile $288.58. I immediately called T-Mobile who in turn gave me a number to call (888-624-5173) which I was unable to contact because the department was closed on that day.

On Monday, December 12th, I called the phone number again and was astonished to know that the representative I spoke to concluded that the problem one of my own. She would not listen to my explanation, and repeatedly informed me that it was my problem. I explained to her that I was misinformed, and repeatedly asked for her to listen to the recording of the various conversations. Finally, when I realized that the representative would not listen to either the recordings or my explanation, I asked to cancel the accounts (** and **).

On December 21st, I was shocked to receive and but quickly paid for a bill in the amount of $774.11 from T-Mobile. I did not understand the charges yet, I quickly paid the amount because I did not want T-Mobile to adversely affect my credit.

Again, on December 30th I received another bill from T-Mobile for $536.97. I sent a check to T-Mobile on December 31st because I did not want these fraudulent actions of T-Mobile to reflect negatively on my credit. I paid quickly with the intentions of writing a letter to the appropriate authorities in regards to T-Mobile's actions. Again, I do not understand the charges.

What T-Mobile is doing is fraudulent. I would like a full investigation of this matter, and want my money to be refunded because I truly believe that T-Mobile is trying to extort money from me. I am contacting your office to gain access to all of the recorded phone calls to hear all of the misinformation that was told.

Once I told the representative at the store I needed to cancel my service, I was told it was going to cost me $450 to terminate my contract for both phones. I said my contract ended in November and my mother’s ends in March. He said I signed another two-year contract in March when I signed my mother up for the family plan. I explained that the other store told me that my contract stayed the same and that my mother’s portion would be effective in March.

Anyways, I asked to speak to a manager and they called T-Mobile customer service. Again, they asked why I was switching both phones. I stated that dropped calls were a big issue and that my monthly bill was not what they had originally told me it would be at the store, which included taxes and fees. While on the phone, the representative attempted to scare me by saying that terminating my plan would cost me $400. I said the other guy said it would be $450. I have a couple months before my contract expires and one phone I've already reached my two-year obligation. I need both phone terminated which would result in a $50 termination fee for both since you say my contract expires in March.

I told her I would gladly terminate my service today and pay the prorated fees as well as the termination fee over the phone. She said I had to wait until the end of my billing cycle to terminate my service, which meant I had to pay for a service I was no longer using considering. My touch phone kept freezing and turning off and had trouble using it since August. Before hanging up they asked if any of the numbers would be ported over and I said maybe my mother’s line, and the lady said okay after the billing cycle ends you will be able to port the number over to the new phone. We said okay. Once my mother receives her new phone in Texas, we will have her port the number over after the service has been cancelled.

I paid my last bill on time, and all of a sudden my mother calls me on January 2 off of her old line and I asked her what she was doing using the T-Mobile phone. She said it still works so I've been using both. I called T-Mobile and they said that since we had asked to port that line over, the line was left working so that we could port the line. I said we were told that once the service was terminated we could port the number over. She said you must have misunderstood the representative you spoke to since you will not be porting the number over and the line is still in operation; you will have to pay for the month of January plus the termination fee. I then asked if I still have a line open, why can't I get online to view my account and see what charges are on there and what I paid for the last month? She said because the primary line is off I can't regain access.

What! Either way she said she would take away the family plan and give me the lowest possible rate they have for a monthly plan. It doesn't take away from the pain of having to pay an extra month for a service that I don't intend or even want to use. There should be a prorated fee and not an entire month of charges, especially when their representative told us to wait till after the billing cycle to port the number over. Now that I know you can't port a number over unless the number is active it makes sense why they would deceive us to wait till the cycle ends to port the number over. T-Mobile has unreliable service connection and misleading customer service representatives. I would not recommend signing a contract with T-Mobile unless you want to be taken for your money, time, loyalty, and patience.

Now they are trying to charge me $150 for the month I only had one line on. And for every month, I don't pay they are still charging me $150 on top of that. So know they want me to pay $300 with some change. Also they told me if I canceled too early, I would be charged and now that I canceled it after the contract, they are still charging me.

In the last few weeks I’ve been told so many things about my account that I don’t know what’s going on with it anymore. I have been told so many different things and given wrong information from representative and supervisor that have left me confused, frustrated, and stressed. In the last month or so, I had to call to T-Mobile 22 times and that’s not counting all the other times I had to call with issue since I have been a customer. This has been very time consuming, costly, and irritating. I pay my money for phones and service, in which I feel I should be better valued as customer.

I am requesting that someone in your department pull my records and review the issues I have been experiencing and contact me to discuss this matter, so we can come up with a solution. I am also requesting all records of my phone conversation with T-Mobile.

It is going to cost me $200 this month to get out of the contract and supposedly $100 in Feb. I have spoken with customer support and the loyalty division. Two different times, I was promised a call back. I did not receive one phone call. I was quoted two different prices on an upgrade to the Samsung Galaxy 2 by four different people. The lowest I was quoted was $229 but I think that was to get me off the phone.

I am absolutely disgusted by this. I will be even more disgusted if my price goes up to get out of the contract. If I do not receive the phone that I would like at a price I would like by Feb, I'm jumping ship and going to Verizon and getting the iPhone 4 for $99. At least I will get a decent upgrade offer on a yearly basis.

Three weeks later, I lost the phone and soon discovered that what I thought was a $49.99 phone was $249.99 and the $49.99 I was quoted was the deposit. According to the contract that was never explained to me and that I never read, I am being billed $10 monthly for the phone until it is paid off. I went back to the store to speak with the sales rep. and the store manager and they both ignored me. The manager said they would investigate what when wrong and get back to me, as they highlight the terms of the contract as they explain it to each client. My contract was never highlighted or explained to me. I no longer have the phone which was what initiated the contract.

As a result of this deceptive sale practice, I am paying $249.99 for a phone that I was lead to believe was only $49.99. According to this contract, I have to pay $200.00 if I want to terminate this contract. I have contacted T-mobile and their "award winning" customer service was unable to help me. I was told that only the store manager could get me out of the contract. I have spent at least 9 years with T-mobile and I believe they could have at the least get me out of the contract and waive the termination fee. Shame on you T-mobile. How many others will you take advantage of?

I called T-Mobile about this and they refuse to give me any kind of information regarding what calls were made or received on my account. The representative told me they are not allowed to do it, even though they give people a listing of all calls made for all customers with non "pay as you go" accounts. This does not sound truthful to me, and even more so, seems fraudulent. T-Mobile could be false charging millions of customers with these plans and there is absolutely no way that the customers could identify and prove it! It is unspeakable that this type of business practice is allowed! Something must be done!

They told me they will not refund me any money because it was a prepaid account. I told them I understand it is a prepaid account, but if you can't provide me service, what are my options? I can't wait another day, I have a business to run. They said I could port the number back to my previous carrier but they would not refund my money. This is theft! If it was anyone else doing this, that person would be in jail! How can they get away with this and not be held accountable?

I would have no problem paying this bill if I could have used the service. I called repeatedly for help with the telephone and was switched over to the telephone trouble shooters’ area. I bought a battery for $40.00 under the suggestion of one of the T-Mobil reps; the telephone worked a couple of months then went right back to the same issues. There were many times I used the cell telephone and plugged it into the electrical outlet, since it would not keep a charge. Please also note that my telephone was insured against defects. When I tried to get the telephone replaced, the insurance did not help. Would you pay for service if you had no appliance? Would you pay for service if you’ve had a defective insured telephone?

I am asking you to please check the service usage before and after, and you will notice a decline in usage all due to a defective telephone. I just want this nightmare to go away. I want the amount of $92.91 to be refunded back to the account without hurting my credit standing. I would have never left T-Mobil if I felt someone was interested enough to help me with my issues. When the telephone worked, I had no problems. I had nothing but good things to say about your company. I look forward to your reply and a resolution to my problem before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at above indicated address as soon as possible.

They have reported me to their collection department and are unwilling to correct their mistake. I had been their customer since their purchase of Pac-tel service in 1998. This move was temporary and I was looking forward to returning to my home in Georgia and going back to T-Mobile. This business dealing shows the customer, me, that T-Mobile does not have good customer service and does not care. I cancelled the account by phone and asked for final bill and sent it without delay. Now they are still billing for the month which I had service with another company. And by the way, I was not under contract.

We decided to replace our BlackBerrys with two new Samsung Galaxy phones. The rep called Customer Care and I renewed my contract for both lines over the phone. The rep pulled up my account on her computer so that I could review my new plan. However, she noticed that my monthly payment had just become due on Saturday the 17th (the preceding day). She said that I was not eligible for the free phones if my account was not current. I gave her a debit card and told her to pay the bill so that my account would be current. However, she then informed me that because it would take 24 hours to process the payment, we were not eligible for the free phone sale (perplexing because I used a debit card so the payment was real time). I became very frustrated and left the store.

The next day, I received an email informing me that my contract had been renewed for two more years. I called Customer Care and they claimed that I had renewed my contract. I told them that I only renewed my contract because I was promised two free phones. They informed me that there was nothing they could do. So at this point, my phone doesn't work, and my wife's phone is barely operating. T-Mobile renewed our contract but we received nothing in exchange.

I contacted the office of Philipp **, T-Mobile USA's CEO and recently received a voice mail informing me that "my situation was being investigated." Whether T-Mobile realizes their error and releases me from the contract or not, my wife and I are moving to another carrier. After nearly 10 years of serving as a loyal customer, I can only advise folks who are researching cell providers to avoid T-Mobile no matter what they offer you--any other carrier would be better.

Well, I was wrong. He upgraded all my phones on my line and did it to give me this promotion, which I didn't even want or need. But he insisted that he would save me money. Now, someone is canceling off my plan and her contract was supposed to be one year through, and one to go. A termination fee of $100 should be billed, but rather T-Mobile is now trying to bill us for $200 because of the new contract change to her phone. I am so irate because this contract change was only from a few months ago and it was not supposed to be for her phone.

After assuming that the bill must be a mistake, and thinking why should I be paying for service through January 10, when I discontinued my service on November 20. After calling the customer service representative, they stated that since I did not give a 30 day notice, I am being penalized to pay until January, for services not being used. What puzzled me, and made me even more irate is that they (T-Mobile) stripped away my Army employee discount for the last payment, that still needs to be made (I again thought to myself, "thanks T-Mobile for your support to loyal customers, and the troops that defended freedom for your organization"). I then went on to say, since I am paying for the service through January, I should therefore be granted access to the T-Mobile website. No answer nor access was given. I am never doing business with them again.

Automated customer service called again and threatened action within 10 days of their payment due date, and claimed it was the customer's responsibility to file an immediate complaint with customer service if porting had been blocked, and photographic documentation would not be sufficient. The account had five years of on-time payments, and had not been under contract for the past three years.

In summary, T-Mobile made it impossible for a customer to port service in a timely manner, billed for services not performed, and threatened action against the consumer's credit for failure to pay despite inadequate billing practices.

Naturally I cancelled my phone as well. Subsequently, I refused to make any payments and naturally they turned the debt over for collection. I'm willing to pay for actual time usage but nothing else. I'll probably lose in court but I'll tell everyone in the court room what happened. Hopefully, T-Mobile will lose at lot more money than I will.

Just recently I ordered two new phones; one for me and one for my son. He decided he didn't want that style and we shipped it back. I have been on the phone with all of their call center reps because they have refused to credit my Visa card. I have a receipt saying the phone was received and they verified it. So now what they tell me is yes, we will have that credited within 72 hours. I have had several different reps telling me this same story and it has not been taken care of. It is in the amount of $88.80. Last week I called again and talked to someone by the name of Chris. Chris said he saw the problem and 'will have it taken care of in 72 hours'. He promised to call me back and said he was a man of his word. He gave me a confirmation number and an employee ID. He promised he would deduct it from my current bill that turned out to be $209.00 plus. Then he switched my plan to unlimited for $79.99. He promised that it would be that amount plus taxes.

My bill so far is already $150 plus and no one will give me an answer. Calling last night again, they would not let me speak with a supervisor and would not transfer me to this 'Chris’ with the employee ID number. I called again today and cancelled my service and the man told me I was not willing to work with him and he could fix this. I said the only reason why you would maybe do something is because I said cancel. He threw it all back on me like I was being uncooperative. Now my credit score is outstanding, but they will ruin it because they were not willing to uphold their end of the deal. I lost my job last January and times being what they are; it looks bad that I'll find another right away. I guess I have to trade in my excellent credit score because of these people. Why doesn't the government ever step in and do anything for us citizens? This is outrageous!

I discovered that my international calling plan had been removed. T-Mobile reversed those coverage but they would not refund the money for the phone that should have been an upgrade and they would not remove the extra line without a $200.00 cancellation fee. I was told to go to the store and the manager should fix the problem for me. I waited two hours in the store for the manager as he assisted others in line behind me. He then asked me to leave and said that he would fix the problem later. I was told that I didn't have to be in the store for him to adjust the bill. He never adjusted the bill. He will not take my calls and hides when I go into the store. The handset I purchased in July has been faulty since the day of purchase and is no longer functioning.

The customer service rep gave this to me and my number was ported over to Verizon. According to TM, because I did not contact them and cancel the service, I am responsible for the entire month’s bill even though I only had the service for 4 days. They said that this is in the "terms of service". I was transferred to another person who was supposedly going to issue a prorated bill for four days. They told me there was nothing they could do. Why the transfer if they cannot do anything? Basically I was told that this would affect my credit rating as it would go to collections. To me, month to month means that I can leave when I want to. I offered to pay for the four days but explained that I would not be paying for an entire month when I did not have TM service. At my request the rep did agree to turn off the automated calling. I am receiving notices from TM financial services regarding this bill but I will not be paying for the entire month. It seems like there should be a way to prorate a payment for the service I actually received.

T-mobil said that I can get the other phone if I pay the difference so I got a new phone but he did not tell me about getting a new number. I did not ask for a new number and now I have to pay over $100 more but I don't have it. Plus, I can't cancel or change my plan which I can afford. In addition, my international plan was changed.

I decided to write a letter to their consumer relation at their New Mexico location hoping to shed some light on this issue. My response from their consumer relation is that I still have to pay the monthly rate for Oct 19 usage because I have to give a 30 days notice if I want to end their service (which I have not heard of before). Amanda, the last customer representative I talked to, told me that I had a "miscommunication with the exit expert" and threaten to ruin my credit by putting me into collection if I do not pay soon. I feel that I am being rip off and bully into paying a monthly fee instead of the prorated rate that I was initially informed.

I was then informed that I would have to pay a hundred dollar deductible and that there was nothing else they could do for me. I contacted them several times to complain about this. How did I pay 7 years for an insurance plan that could not protect me also because it was such a short time that that this unit became defective? How could we come to a reasonable solution? After a series of contacting them, being hung up on, and waiting for hours on the phone, I was told if you don't like the service, leave! So I contacted them once more explaining how I have been a loyal consumer and that not only was I loyal but most of the time paid even more than my bill balance, which at this time I was about $25.00 paid over my balance, and was charged a full month of service for a non working phone! I gave them a last warning that if nothing would be done, I was taking my services elsewhere which is exactly what I did.

So in August I made my final attempt to reach out to T-Mobile to see if we could resolve this matter. I informed them that I was unhappy and being that I was such a loyal consumer also, what conclusion could we come up with? I was then informed to leave. So I went straight to Boost Mobile, called T-Mobile and ported my number (which all is documented on video). I was informed I owed no balance and that they were sorry to lose me as a customer. And they asked if I wanted to buy another phone. I declined their offer and had them port my number, which is the same number I had with them and been a Boost Mobile customer every since. They then contacted me a month later saying that I owed a bill. I was puzzled. I told them I was leaving and one of their representatives ported my number to Boost, so I asked how was you not informed? I also advised them that if nothing was done to resolve my issue, I was leaving.

So I informed them once more that I wasn't paying a dime; also I found this as bad customer service—how could I be contacted for owing a bill when you have to be in good standing to port over a number? Then the woman at Boost had to make sure I had a zero balance before the number was ported! T-Mobile then informed me that they had no record of that but had record of me being ahead of my bills and that I was being charged because I did not let them. I no longer wish to have them as my service provider. I informed their customer care department that this was an outrage and I was not paying them one penny! In October, this was the last straw. They reported me to credit collections for this series of events which I am disputing and looking to take further actions for this inconvenience. I am reporting them to BBB. Possible lawsuit. I’m sharing my story with the press and posting my videos that confirm my story on various social branding sites CNN Eye Report and Wavy TV Ten, etc.

I mailed the phone to their certified mail. They received it within a few days of my mailing. Three weeks later, I finally got a phone back without a battery or back cover. I called Customer Service and I was told by the rep over and over like a robot, that they do not replace those things that I was instructed to take the memory stick, battery, and back cover off and keep them to not mail them back with my phone. The problem with this is, I was not told that or obviously I would have done that.

I don't even know where a memory stick can be found on a phone. They would have had to walk me through taking that off. When I told them I was not told that, they insisted that their reps never make a mistake and that they tell everyone who sends a phone back to take off those things and not mail them with the phone. I asked if they could bring up our recorded conversation and they refused. I asked if they could at least get the missing parts off the phone I sent them and they refused. I have never had an issue with T-Mobile until of course I had an issue.

Having this information, I signed onto a family plan with AT&T on Dec. 16 because my phone had finally stopped working and it just wasn't worth trying to get T-mobile to replace it when I thought I only had a month left of my contract and would be cancelling anyways. Yesterday, Dec. 18, I stopped by the South center location for T-mobile to see if I was able to cancel since it was less than a month left of my contract. The sales guy informed me that my contract isn't up till June 15, 2012 and for me to find out why I need to take the time to call customer service myself. Well, that's exactly what I did. I spent close to fifteen minutes on the phone explaining to some lady what was going on but spending most of that time on hold. I would like to think she was trying to figure something out for me other than just putting me on hold to make it seem like she cared.

She informed me that my contract had restarted in June 2010 when I applied my employee discount to my plan. Well, I do remember doing that but was never informed that my contract would start over. I never got any paperwork that even stated that as well. I am completely bewildered at why I would have been told January over the summer of 2011 when I had applied this discount back in June 2010, a year before? Shouldn't they have seen that it was June at that time as well, not in the last month of my contract? Well to continue the story, she told me that she would have to transfer me to someone who deals with customer relations and disputes because I would need to dispute my contract or I can pay the cancellation fee and cancel my contract.

According to this customer relations guy, the only way to get a hold of the Contract Dispute Department for T-mobile is to write a letter and mail it to their New Mexico offices, which happen to be in the middle of a snow storm at the moment, and then they will send me a letter back. Thanks, but this is 2011, not the 1900's. So I am supposed to write this letter so it can get there a week later if they don't shut down from the snow, have them process my letter for another week, then mail one back to me that will take another week. So three weeks from now, I should get a letter explaining to me probably what they see on my account and not have anything resolved, while this whole time my contract end date that it was supposed to be has already gone by and now I am paying for a phone line I don't use and shouldn't even have.

Awesome job T-mobile! And you wonder why you're having the all-time record drop in customers this holiday season? It doesn't take a rocket scientist to figure out good customer service. Today, Dec. 19, I decided to do an online chat to see if I could get more answers about this issue. I literally felt like I was talking to a computer. The only answer this guy would give me is "your next bill is due 1/2/2012". Thanks dude, but pretty sure what I just asked you is why does my contract end date keep changing and why was I not notified that it did? T-mobile, you fail at customer service.

They botch their "credits and adjustments" and I'm supposed to fork out $430.00 on one phone bill! This is all because someone in their accounting department is obviously not capable of applying my payments as they are meant to be applied!

My first bad experience was when I bought a phone in the store which they claimed could do WiFi calling. Four hundred dollars later, I find out it doesn't work. Oops, missed my grace period on that and had to eat those charges. Next time, I'm victimized and stressed out to the point of feeling I could throw up or have a stroke are when I learn equipment I sent back were being deducted from my account; $13.50 a month for a total of 108.00! Then they apply it back "as they deem necessary" by adding a $13.50 credit to all my invoices. So, they escape a lawsuit there. But then I buy two phones and was offered a $250.00 upgrade even though I hadn't been a contract customer but an even more plus customer back in July. They said, 'Oh, the free 4G Mytouch program ended but we'll give it to you for $99.00 plus tax totaling $104.00, and then the $279.00 we'll take off $250 so that's going to be $29.00 with tax ($35.00)! What a deal!

So, I'm paying my bills as they come in, but they claim that they applied the credits towards the bills and now 4 months later, my bill is $430.00. But the month before, it was $21.00 because of some credit. So essentially they screwed me over and want to cut off my service if I don't pay it right now, all at one time! These people are horrible!

My phone bill for that month said that I owed $0.00. I checked my account app on my phone as well as dialed the number to check my balance. Both said that I owed $0.00. The next month my bill was over $400. When I called, they said it was a charge for the two phones that they had sent me that were supposed to be free. After talking to several different representatives, I was told that what had happened was that when I was given the phones, I was extended a credit for the two phones. Because they hadn't charged me for the phones, the credit took away the balance that I owed for my monthly bill instead, giving the impression that they had "taken care of" my bill for that month. The next month, they charged me for the phones. But because the credit had already been "used", I was now being charged for the "free" phones.

When I said that the "system" was to fault because if they had charged me for the phones then credited me, those would cancel each other out and I would not have been charged for the phones. I still would have had a bill for the month, which would be fine, since I was used to paying my monthly bill. Instead, when they charged me for the supposedly free phones, it was added on to my monthly bill for the next month. So, I suddenly had a $431 bill to pay rather than a normal bill (approximately $134). After speaking to several representatives and having those representatives tell me that I could not speak to a supervisor, I finally talked someone into letting me speak to a supervisor. She really didn't listen to what I was saying, and only said I could make payment arrangements. Needless to say, it was very frustrating, and does not seem like a good way to treat customers who have been with a carrier for 9 years.

After talking to him, he stated they could make a payment arrangement for me, and they would contact the third party companies, and request a refund on my behalf. I told him, I wanted to speak with a manager, but never got to speak with one, as Juan stated the billing would be adjusted the next day, as their systems were down, and they could not do anything then. I told him I wanted the manager to follow-up with me the next day, but I never received a call. I called back and spoke with Renee this past Saturday, who told me the account had been blocked, but their system would not allow them to go back no more than 30 days. I explained to her that I reviewed past billings, and noticed that not only my son's phone line was charged, but mine as well. I stated I would like a full investigation, as this is fraud.

Renee stated, with an attitude, this is not fraud. I told her the charges on my account that I had paid for were unauthorized by me, which constitutes as fraud. I requested to speak with someone in the fraud department, and after 5 minutes or so, Renee transferred me to the Risk Management department, which she knew was closed. I called back on Monday morning, and this time I spoke with Marcy, and explained my situation, and did not get any cooperation from her. She also stated that the charges to my account were not fraud, and they would not do an investigation of the account. I have been told a refund had been submitted to the 5 companies for a refund on my behalf.

What I don't understand is how a refund is supposedly requested on my behalf, when have not paid the current bill. I would like to have a full investigation of my account, and to be reimbursed by T-mobile for all unauthorized subscriptions. T-mobile representatives, when you call, make you feel like your situation is an isolated situation, but after reading many complaints, it is something that has been going on for quite some time.

They decided they weren't going to send me anymore phones, or even try to get me into a another phone. They wouldn't give me a different phone, because I was still too new of a customer to them. I signed a contract, stating that they were going to provide me the service for my phone, and they breached the contract by not providing the service. I was tired of having to call everyday to complain, and lose business, because I wasn't receiving my costumers' calls, messages, or texts. I don't have the money to pay the cancellation cost, due to my loss of business. On top of that, I need to buy a new phone, in order to switch companies as well. Just so I have a reliable phone for my personal, and work calls. Now, how do I get out of paying the $200 cancellation fee?

I have read the Terms of Service and note the 60 day window to dispute charges. But I don't see a justification for a limitation on such a practice. T-Mobile has refused to override such a policy to correct this problem. Instead, they are willing to enforce the fiction that I willingly accepted the terms of a spamming practice verging on fraud using my telephone number enabled by their company? Such a short-sighted response would compel me to cancel my service with T-Mobile and to seek relief through arbitration or through the news media.

Lost in all the discussions is the business relationship between T-Mobile and this third party. When asked for documentation of my initiating this service I was told I would have to subpoena it.

Until now, I have been happy with my T-Mobile phone service. But this is not the way I do business and I don't like being forced to jump through progressive hoops to solve a routine problem.

When you take a really hard look at it up to this point, T-Mobile is not solving a customer service problem at all. Rather, the customer service staffs behavior at each stage followed the outline of a classic confidence game: you tell the tale, pull the stall, do the blow off and then cool out the mark.

Do you know how bad that makes T-Mobile look? You are seen as willing to con customers instead of solving problems. You create bad will and resentment instead of providing service. This is a destructive business practice that harms the company. Yet, the solution to the problem is so simple.

Up to this point, only two employees were honest with me by providing correct information and actually crediting my account to the extent that they could. Overall staff did not follow through and stonewalled any attempt at reaching an executive who has authority to resolve such a problem. I recently spoke with a representative from the President's Office of Executive Customer Service. He was rude, obstructionist and not willing to admit any wrong doing on the company's part.

The company, T-Mobile, charged us for early termination of the contract $200 for each line and $87.96 taxes. When I called to inquire about the bill, I was absolutely sure that it was just a clerical error and they would remove the charges immediately. Instead, I was told that I apparently had a standing contract with them since April 2011. They said that I authorized it over the phone in exchange of $150 credit. I indeed had a conversation with the representative of T-Mobile around that time. I called to ask for copies of my old bills and the person, who is a male and his name escapes me, I spoke to thanked me for keeping up with my payments and told me that it was customary to reward good customers who stayed with the company for so long. He said that he was going to give me $150 credit. I thanked him profusely and never really thought about it.

Evidently, it became the bases of their assumption that I had extended a contract with them or that is what they told me during the conversation I had with them on December 8, 2011. When I asked why was not I sent a copy of the agreement or a contract confirmation letter or why did not I have new phones with the new contract, they did not have an answer. I asked if I could hear the recording of myself saying that I indeed wanted to get a new contract with them, they said that they could not do it. So basically, they said that even though they did have neither my verbal nor my written authorization, they assumed that I apparently had a contract with them, but that is not even all. They never told me that i had a contract with them.

Upon receiving the monthly bill, it was noted that added charges for calls were billed but not agreed upon with Mr. ** and my contract. A call to T-Mobile was made and the person stated the program that I had signed up for was no good no more. She then offered to signed me up for a new program for a few (5 to 8) dollars more a month. I asked to talk to a manager and she said the T-Mobile company does not allow that. I also asked that to a military lawyer who had the same problem when he called T-Mobile trying to talk to a manager.

This is an underhanded bait-and-switch company from the word go. I have been charged $500 for a so-called early termination fee and will never go to a contract require company again and I will be talking to as many people as I can to never have business with T-Mobile/AT&T.

I challenged and asked for a written proof and I was told to write to T-Mobile Wireless Legal Department in Bellevue, Washington and that they would give me this information. On June 19th 2011, I wrote to this office requesting this information. So far, they have refused. This is after I was told by their agent number ** that this was the procedure for getting the information I requested.

If the information that is being withheld from me proved me was wrong, I would accept it. So I'm wondering if this information would prove me wrong, why wouldn't T-Mobile jump at this chance to clear this up or could it be that the information T-Mobile is hiding will convict them? What is T-Mobile hiding? I replaced the money that was illegally taken out of my account and I expect an apology.

So far, nothing has happened. Their attitude is ** you!

I called T-Mobile after receiving the bill, and explained that I was told the wrong information regarding the Canadian plan, and if I new I was being charged at the rates they were charging me, I would not have used my phone to make charges. I would have used Skype. They basically said they wouldn't help. They are never wrong. I told them I would pay $200.00 a month until it was paid off. They put me into collections. On my last bill, they added $102.44 for collection agency fees. When I went to talk to T-Mobile about it, they said it is in the hands of the collection agency, and that they can't help. When I called their collection agency, they tell me that T-mobile bills the fee, not them, and they can't help. I do not have anyone to go to, to understand the fees, if it is a legal fee, and who governs legislative rules on how much they have the legal right to charge.

Additionally, the collection agency Amsure was highly aggressive and nasty, to both me and my wife. Lastly, after I cancelled my services with T-Mobile, I kept receiving additional charges the following two months. I paid fees that, I don't think are legitimate. Canadian long distance, fees for collection, and received incremental fees, after the phone was turned off.

Almost 2 weeks later, when we still hadn't received the phones, I called T-Mobile and was told that they had not been ordered! Then I spoke with a representative who said that he did not see that they were supposed to be free! Since the new plan wasn't supposed to go into effect until the next day, I cancelled it. I can't believe they don't have to honor what they promise on the phone. I am now shopping for a no-contract phone. We had been with T-Mobile for years and years. I am waiting to see if they really cancel that new contract, which if they used their phone records, they would easily see it included the free phones.

A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went buy, no results. Finally, I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the plan was a promotion.

We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB we received a bill where we now had to pay for the 2 phones that were free. Basically, we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re activation as well as any late fee's if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent about 30 hours on the phone with T-Mobile, contacting the BBB and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho’s statement to the BBB and then to the Attorney General’s office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist, and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be.

Now I am back at square one. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

Poncho now put in writing that everything I said is true but now he is manipulating information and falsifying information to where he is saying they admitted the error but I wanted to stay and upgrade anyway. I was told from day one that the phone call was going to be pulled and honored by several T-Mobile supervisors. Now Poncho has told several different stories about the contract made.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile with me presently and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General’s office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile’s own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

I have not checked the box that says I do not want an attorney to contact me. Each time I receive an email of confirmation, it says no if wanted to be contacted by attorney. I made the complaint several times (no checking and not checking the box) and all confirmations still say “no” to if wanted to be contacted by attorney. I have copies if the T-Mobile statements sent to the BBB and Attorney General as proof that Poncho has changed his story several times and I have a witness’ statement also. If no one here will contact me, I am going to the news stations with the copies. This is the last chance.

I called T-mobile since I am the primary account holder. They explained that unlimited was not really unlimited and that he had used his allotted allowance for the month. So, he would continue to get internet service but not at the 3G speed. I told T-mobile that nowhere in the contract did it mention this. He told me that it should be self explanatory because they can't just let everybody use unlimited amounts of internet service, because T-mobile as a whole was only allotted so much for themselves to divvy up among the customers. I thought unlimited was unlimited but did not argue. I explained that my husband was not on his laptop a lot and was using it only about 1 or 2 hours a day for work related things in a rural area. He then told me that he was not aware I was referring to a "hotspot" service. He said that he should not be using that capability for free and that we should be charged an additional $14.99 for that service.

I told him that the phone was purchased for specifically that purpose and we had been using it free for months with no mention of additional fees at the time of purchase. He said that they just started billing for this and I told him that was not my problem. He then wanted to add that service to our account and assured me that the speed problem and the unlimited use problem would be fixed. I was very upset and told him that we are not paying for a service that the phone and the company have offered for free until this point. He told me that it would not be free for very much longer and so I better just start paying the "hotspot" fee now. I agreed to add this to our account after speaking to 3 different reps about how I felt this was wrong to sell us a $400 phone and then start charging an additional fee, months after the fact to use the service that you originally purchased the phone for to use as a "hotspot".

After we hung up, 2 days went by and the service was not increased in speed. I called again and they told me that it won't start over again until next month. And they said that until the 25th of the month, we would have to live with the slow internet, even after I screwed us by admitting that we were using the phone for free for a service that they were now starting to charge $14.99 for. I did get someone in the proverbial food chain to offer me a $50 credit for my trouble because we would from now on be charged an additional fee. I guess that paid for a few months’ service.

After 20 plus different cell phone conversations and tests and many months of complaining, they said they would transfer this problem to their engineers. Sometimes they would call me back and other times never acknowledge my issue. So finally, after me complaining and wasting more of my time with them, they finally told me that "they do not have good service in this area (where I live and work) and that they need another tower to solve the problem. But they are not going to install this new tower anytime soon". Might I add at this point I was a T-Mobile customer for several years and never had any service issues in the previous years (same location)? It sounded like they knew this was the problem the whole time but failed to notify the employees who take the calls from the customers. I was paying $80.00 per month for this service!

I was told on several occasions that if I change my plan, I will be locked into a new 2 year contract. Now there is no way I am going to commit to a new contract with the service I was getting. So after several months of saving and paying T-Mobile $80.00 per month for service they worked maybe half the time, I finally was able to afford a new phone and contract from a different provider. I discussed my contract with T-Mobile and they said I was free to leave at any time due to me not being locked into one of their contracts. This conversation happened around 10/2/11. So now, I have a new phone and was ready to settle up with T-Mobile only to find out that they wanted to charge me for the month of October when I only have 2 days into that billing cycle. There is no way I am paying for that after all they put me through.

So, I asked if I could cancel my account because I need my cell phone to work. They said I couldn’t because I have to pay the early termination fee. I don’t think it’s fair for me to pay $200 for each line (I got 3) for a problem that is not caused by me. It’s clearly a problem from T-Mobile, as their own engineers said. What can I do?

Why some of the first calls had no problem, but the later calls had problems? I think T-mobile is the big problem. Because when I used redirect call out of USA, there was no problem. We called back T-mobile to discuss the bill, they won't. Their manners were very bad. I advice someone if you use cell phone redirect call out of USA, you will need to be check the bill for each. Thank you.

Now, both of the claims filed, I attempted to have it cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine. However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) are claiming that I have. I would like to see proof of my signature or identification for any products as I refuse to pay for the mistakes that they have made.

I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth. They are never giving me real answers and never finding a resolution. Now my bank account has been overdrawn and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future.

I signed up for the new 2-year contract over the phone for a 4G family plan which included 3 lines/Smartphones. At no time during the signing process was I informed that 4G network coverage was not available in my area. In fact, I was lucky to have 2G coverage from home and only able to have 3G/4G coverage by traveling a minimum of 50 miles from my home (Wichita, KS). In addition, service was routinely dropped and unavailable between the hours of 10 p.m. and 4 a.m.

In an effort to address these problems, I have contacted the T-Mobile’s customer service department on at least 36 documented occasions between July and October 2011. I was shuffled between departments each time I called. All 3 phones were replaced and still the problems continued. I was told that a credit of $250 would be applied to my account to help compensate for the loss of service, which did not occur. I was also told at this time that an engineering report would be sent to the local partnership tower provider (WestLink). A follow-up call made approximately 7-10 days later indicated no record of this report being made and another was issued at that time.

On October 22, 2011, I again contacted customer service. After being shuffled around, I was able to speak with a representative (Candyce) who was helpful in assisting me with obtaining accurate information on how to proceed with this matter. I was informed by this employee that both of the engineer reports did not produce results because they were, in fact, cancelled by T-Mobile and never pursued.

As a result of the aforementioned issues and the lack of resolution to these problems over a more than 3 month period, I respectfully requested that my service plan be terminated and that the early termination fee be waived. The only response from T-Mobile was a debt collection notice three days later. I never received a response email or phone call like I requested.

Now two weeks passed and still little or no service. Called again about when repairs would be made and was told no repairs are going to be done at this time but the techs had already known about the problem even before I called the first time. I had a bill that had just came in and I told the CSR I would not pay this bill until I had service.

I had four lines and one was still under contract. On the 24th of November, that line drop off the contract. I called CSR on the 28th and had my account closed. I asked that I be sent a bill showing my balance and I would pay your company off. I have not gotten that bill and you company has now turn me over to a collections company for a bill I have never got. I call CSR and your company has my right address.

Today is the 2nd of December, five days after I closed my account. Not only did I not have service that I must pay for, you report me as a dead beat. What has happened to your company?

We spent approximately 20 hours on phone different days. A T-Mobile supervisor told us that T-Mobile would pull the phone call and if the info was validated, they would honor the pricing and plan. Weeks went by, no results. Finally I was told to call T-Mobile corporate. Poncho, a corporate rep, called me and right off the beginning, he refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present.

I found out months later that the plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating the contract existed differently. And only after when we contacted the BBB, we received a bill where we now had to pay for the two phones that were free. Basically we feel T-Mobile black-mailed us into paying for what was originally free. We were told that our service would be cut off if we now did not pay for the phones. If they were cut off, we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so with in the billing cycle. Poncho put in writing to the BBB that the phones were not free.

We decided to call the Attorney General in my state. Only after we spent approximately 30 hours on the phone with T-Mobile, contacting the BBB, and now the Attorney General did Poncho issue credit for the phones. I found out by a T-Mobile store manger that other T-Mobile reps put comments under our plan about a week after the contract was made that changed the contract. Poncho’s statement to the BBB and then to the Attorney General’s office conflict witht each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract, we have to have it subpoenaed. I have a witness that participated in the phone call. He currently has the data plan that Poncho has said does not exist and this could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

Damage resulting. T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed. If anyone has similar experiences, I recommend that all of you use the BBB and your Attorney General as recourses so this type of behavior can be tracked.

We want to be contacted by an attorney because I have a witness who has called and reviewed with T-Mobile my present and that the plan existed because they did not ** up on his account as they did mine. He also witnessed and participated in the contract. My witness has submitted a statement to the Attorney General’s office of Connecticut but the attorney that we are working with say that we need more than one complaint for them to investigate. We have found links from T-Mobile’s own web site that the plan existed. We have read the blogs where other customers have gone through what I am going through.

That is the most ridiculous thing I have ever heard of a company, trying to increase the bill when the phone and the account is clearly closed. These are disgusting trade practices. I will be reporting you to consumer affairs for unfair fees and unfair change of policy rules. This is also my legal notice, that I am closing all accounts associated with **. It has been my most displeasure in ever doing business with you.

I called customer care, and was directly sent to tech services. Tech services said it was a customer care issue, and transferred me back to customer care. I was told to tell them that I needed to do a conference call between customer care and activation, and that she didn't believe it would take the 72 hours. I called as advised, and spoke with a guy at customer care again. I was told it was definitely an issue on the T-Mobile end, and he would submit a "help desk ticket" email and follow it with a phone call. I was told to take out the battery and SIM card, and wait 1/2 an hour. I actually waited an hour. I put everything back together, and still got no service. He also said it could take from 24-48 hours to be resolved (Note, we've gone from 3 hours to 72 hours, now to a 1/2 hour, then back to 24-48 hours).

I called again, and the tech said it was a "known issue". Under his breath, he said, "Ok, DUS600.” All he could do was send another email to technical services, and there was no way to do a conference call. He said they're fully aware of the error, and they know how to fix it. The supervisor told him to tell me it should be fixed by morning. He said it's a "rare error", and that there's no way for them to speak with the specialist techs. They can't do it, and they don't speak with customers. I'm fully screwed until they can get to my ticket.

I work for an eye surgeon, and we have surgeries 1st thing in the morning. I cannot have this happen. They said they've expedited the emails, but I'm not buying it. It's been a day and a 1/2 now with still no fix. Has anyone else had this problem? And honestly, how often does it happen? I’m still awaiting the fix - it's now been a day and a 1/2. I haven't even gotten any kind of notification, no email, nothing. This is unacceptable!

Then 2 weeks later, my bill was $552.41. I was upset and called trying to work something out but was disrespected, hung up on and laughed. I yelled. I had an anxiety attack and had a miscarriage due to being upset. I tried calling again to make a payment plan but was told no. I emailed everyone while emotionally distress, so upset that I had thoughts of suicide due to their bullying tactics.

I am not disputing the amount. I actually called them because there was an error where they were not charging me and I was concerned but was not allowed to speak to them. I am just asking that I could please make payment plans because I do not have the $552.00 for December 9. I was told to call back and they would work with me when I did they said I had to contact you. As for contacting you directly, I have not received any response. You are accusing me of harassing at no time was I harassing when I had valid complaints. If you feel that you can not make payment plans after it was a mistake on billing part, then I have no problem. I just cannot pay my bill in full. All I am asking is to be allowed to pay this bill in payment plans and I will definitely consider switching to another carrier after the ordeal that I have been put through. Again all I am asking is for payment plan.

I am so emotionally distressed. I have contacted BBB, CEO of T-Mobile , Attorney Generals office legal services. Not sure what to do. I am being bullied and has caused me severe damage.

This morning, I received a call from a company called ER Solutions. They explained that I owed money to T-Mobile on a canceled account. They asked for the last 4 digits of my social security number. Not knowing who they are, I refused and they told me to call T-Mobile directly. It turns out that ER Solutions handles collections for past due T-Mobile accounts.

So begins my roughly 60-minute odyssey through the labyrinth of T-Mobile customer service. The first person I spoke to was trying to be helpful, but I was in the wrong department and transferred me to the Financial Care department. I then spoke with a woman in the Financial Care department who told me that I owed money on my final T-Mobile bill for the closed account. I said that I was happy to pay the bill but was wondering why I never received notice via text, as I usually did, that my bill was due. I also asked why I was turned over to collections on a bill that was only one month late. She told me that I wasn't turned over to collections and that I was within a 10-day grace period before I would be turned over to collections.

I asked, if I haven't been turned over to collections, why was a receiving a call from ER Solutions? I asked, isn't ER Solutions a collections agency? She said yes, that ER Solutions is a collection agency but I hadn't been turned over yet. I said that was impossible because ER Solutions called me 30 minutes before I called T-Mobile. She kept repeating the same canned speech that I was within a 10-day grace period and that if I paid the bill today, I wouldn't be sent to collections. We went round and round with me saying I was happy to pay the bill, but still wanted to know why I was turned over to collections and she kept giving her canned response. Then the phone went dead after 20 minutes.

I then called back through the tiring voice prompt system to reach a customer service agent where I had to repeat my story for them to determine that they couldn't help me and she transferred me back to Financial Care. The next person I spoke to said that she couldn't help me because I wasn't the primary account holder. I explained that I wasn't calling about the current family plan, but about my closed individual account. She said she needed the last 4 digits of the social security number for the primary account holder of the current plan. Luckily my boyfriend and I work at the same firm and I was able to place him on the phone. Once he explained the problem to her, I was allowed to talk to the representative and sort out the issue. I told her that I hadn't received anything from T-Mobile telling when my last bill was due or the amount. I told her that since my account was closed, I no longer had access to my account online so I couldn't look anything up.

Here is how I wound up with this problem in the first place. She explained that once I closed my account, I would no longer get text messages telling that my bill was ready and that I would no longer have access to my account online. Here is the best part. That account had paperless billing. Which means, that since my account was closed, I would not get a text telling my bill was due, I couldn't look it up online any more, and since I had paperless billing, I wouldn't be getting a bill in the mail.

Can anyone tell me how I was supposed to know how to pay my final balance? T-Mobile never called me, emailed me, or texted me when I didn't pay my bill. They just turned me over to a collections agency that they claim isn't a collections agency. Now I have no assurance that they haven't ruined my credit.

They said that I should read the instructions of the box that contained the delivered phone. I didn't read because it was obvious how to assemble the phone. They said I had an initial 7 days, and additional sixty days deadline, to return the old phone. They added that they called me, and I didn't answer two calls. Also, that they sent me text messages, which I didn't receive, or read. This is disappointing, and is not easy to have a good feeling for a company, which, for instance, I arranged a contract 5 months ago, with the promise to get a rebate of fifty dollars.

Each month and a half, I receive a letter telling me that my rebate wasn't possible to process, because I am not a T-mobile customer. So, I call them, and said it is incredible to send me a letter telling that. I have to pay my monthly bills, and you only have to check the records to verify I am a customer. That is why I am claiming the rebate, because I arranged two years contract, and get the option of $50.00 rebate. They added that they will fix that misunderstanding, and I will receive the rebate in some weeks, but again what I receive is a new letter telling me that I am not an active customer. This is unbelievable. They can take 5 months or more to process my rebate, with all means to their disposition, even wasting my time with calls, and they can't give a chance to return the damaged phone given. I didn't know I have to return it. It is simply unfair.

I would appreciate your help to reverse the payment of $250.00 or whatever is the unfair charge. Many thanks in advance. I could provide whatever document necessary.

So, I called T-Mobile’s customer service and (politely) speak with a female representative that calls herself Ashley. This was about 9:30 am Pacific Time on November 30, 2011. She is very apologetic and seems compassionate, but states that this was part of a routine phone system upgrade that apparently had been scheduled in advance and took place at 8 pm the night before. As a result, all my voicemail was erased irreversibly. How sad.

Clearly, this is both a terrible thing to do to a customer and a lie. It is terrible because T-Mobile should have warned me about this upgrade and given me a chance to check my messages and to back up my important stored data from my voicemail. At least twice a month, these ** send me silly text messages marketing their services. For instance, on 11/16, they texted me this stupidity: "Win movie tickets at T-Mobile VIP Zone." Similarly, on 11/21, they texted me this: "Get up to $250/year in TMO gift cards when friends join T-Mobile after you refer them." So again, clearly, these ** have a mechanism for staying in touch with me. And yet no one cared to notify me that all my voicemail would be completely erased at 8 pm on November 29.

Further, why is what Ashley told me a lie? Because T-Mobile has a vast system infrastructure that they use to back up all their data, including client messages. As a man with years of experience of running an IT company, I also know that a backup is mandatory before any system upgrade (e.g., a phone system upgrade by T-Mobile).

So, pretty cool service from the company that claims to have the largest 4G network in the USA, eh? T-Mobile is never shy to spend ink and paper on advertisements for new service packages and gimmicks in their monthly mailers; it is never hesitant to spend millions on TV and internet ads to market its mobile service to the public. But they didn't care to warn me (and probably a few million other people) about their ridiculous phone system upgrade. And, yes, it is ridiculous, because upgrading the system should not result in loss of data. This is bad business.

And for the second cherry on top of the first, my new T-Mobile "friend" Ashley told me that T-Mobile doesn't issue service adjustments, reimbursements, or credits to compensate customers for any inconvenience. And when I asked her, "What would you do, Ashley, if you were in my shoes?" She told me this: "I never store my old voicemail, so I wouldn't know what you should do."

People of this planet: I urge you to acknowledge that T-Mobile sucks and that it should suffer for being a bad company. For God's sake, we live in the world of constant communications. When a communications company fails to communicate with its customers, it should quit and find itself another job; otherwise, it's doing a disservice to the public. That is why T-Mobile is an absolute travesty.

Guys, if you are a victim of similar violence from T-Mobile, please post more complaints about them on ** or elsewhere and tell them how you feel. Tell others looking for mobile phone service to sign up for ATT or Verizon.

Shame on you T-Mobile. Shame on you for hurting my business, for wasting my time, and for being a pain in the ** instead of being a telecommunications provider that acts responsibly.

I recently got a job, but I am working only 4-7 hours a week (I am also a full-time college student) and when the time came that my contract was said to be up, I could no longer afford my $45 monthly bill so I tried talking with Customer Service about finding a lower rate, considering that I've been loyal to them, I guess I thought they would be loyal to me. There was no option to find a lower rate. So I waited until my contract was up (or so I was told) and I decided to move on from T-Mobile.

Their customer service had sucked all along and I figured it was time to find something different, like AT&T - where I pay $25 a month for practically the same plan then I get a bill in the mail saying I owe $200 to T-Mobile for early termination. I was really confused since I was told that my contract was up so I called and they told me that I was wrong and had to pay the fee. I pleaded for them to understand my predicament and waive the fee but they did nothing to help me. I asked to speak to a supervisor and she did nothing either.

If I had known that I had an extra year on my contract, I would not have made the move to AT&T yet. Does the world not have room for human mistakes? I was told by a representative that my contract would be up in August and I believed him. He was wrong, and now I owe $200. I am a full-time student and I do not have this kind of money.

I will certainly tell others of my experience with T-Mobile and strongly advise them NOT to use their service.

This is seriously affecting my study. As a student reporter, I have to do phone interviews all the time, but quite often I have no service. When I do, the sound quality is so bad that I cannot transcribe my interviews. I feel I do not get the proper service that I pay for.

Two days later, when I was in California, I received one email with the confirmation of the phone and the correct address where it is supposed to be mailed to but no confirmation about the tablet. So I called customer care and they informed me that they found no order for the tablet and that maybe, I didn't qualify for it. I need to call the sales department again to reorder. I informed them that it was not necessary and I didn't need it now so I let it go. 25 days later, I returned the phone the sent me, closed the account and decided to add a new line to my existing account. When I found that I have a new charge of $200 in my account, I called and they told me that the charge was for a new tablet. They were going to charge me $45 more for the service!

I informed them that I never received a tablet nor a confirmation of one and that the customer care informed me that I never qualified for it. They informed me that they will make an investigation and they will call me back. 2 weeks later, the charge came back and they said there is nothing they can do because I'm using it. What I never saw is that ** thing. Will they inform me that the tablet somehow was mailed to the wrong address, already activated? The one who got a hold if it is using it and they are charging me. I called countless times and been in the phone for hours. All are confirmed. What I'm saying is the truth, but they will not remove the charges or will not stop the charges of the monthly fees. Please help, I'm desperate.

I called T-Mobile and they even sent a technician out to check and he verified I had no service. Since the nearest T-mobile store was three hours away, they said I could mail a copy of my new driver's license to verify the move. I did, three times. They kept saying they didn't get it. They wouldn't clear the cancellation fee. Two and a half years later and I just started getting collections calls again! I guess because AT&T bought them they want to try to scam people out of some money or ruin their credit. I hate T-Mobile! Stay away!

I discovered that my old Samsung phone works just fine on the pre-paid network and all things considered I'd rather use my Comeback than the phone I purchased in September. I called customer service on 11/28/11 and was told that I could return the recently purchased phone with no problems as long as I returned to the original store. When I went to the store they said that I was beyond the return date and would not refund any of the purchase price. I called customer service again and was told that I was beyond the return date; first it was 30 days, then 20 days and finally 14 days; they called it buyer's remorse. I tried to explain that I did not have buyer's remorse but that I had been mislead as to the need to purchase a new phone. Really, all I want them want them to do is to take back the phone that I needlessly purchased. I will be changing carriers when this month is up. I've really had enough of T-Mobile and bad customer service.

Weeks went buy and there were still no results. Finally, Poncho (a corp rep) called me and right off the beginning refused to listen to the problem. He said he was only going to review the current plans and that I could stay or leave the company. Poncho told me the Plan for 200 MB never existed. I know it existed because my witness to the phone call also made a contract and currently still has the plan and T-Mobile reps have confirmed his plan to him with me being present. I found out months later that the Plan was a promotion. We decided to call the BBB where Poncho called us again and contacted the BBB stating that the contract existed differently. It was only after we contacted the BBB that we received a bill where we now had to pay for the 2 phones that were free.

Basically we feel T-Mobile blackmailed us into paying for what was originally free. We were told that our service would be cut off if we did not pay for the phones. If they were cut off we would have to pay $20 per line penalty fee for re-activation as well as any late fees if we did not do so within the billing cycle. Poncho put in writing to the BBB that the phones were not free. We decided to call the Atty general in my state. Only after we spent approx 30 hours on the phone with T-Mobile contacting the BBB and now the Atty General did Poncho issue credit for the phones.

I found out thru a T-Mobile store manger that other reps put comments under our plan about a week after the contract was made that changed the contract. Poncho's statement to the BBB and then to the Atty general's office conflict with each other and what he says our contract is. Poncho sent a letter to the BBB stating that if we want the phone call pulled for proof of contract that we had to have it subpoenaed. I have a witness that participated in the phone call, he currently has the data plan that Poncho has said does not exist. This could have been ended over 3 months ago if T-Mobile pulled the phone call as I was originally promised it would be. Now I am back at square one.

T-Mobile should have to honor their contracts. It was to our understanding that when a contract is agreed to, it is a legal document and binding to all parties for their protection. Why is T-Mobile not liable for their contracts made over the phone that are recorded and a prompting system that just asks the customer if they agree to the terms and conditions that the rep explained and reviewed? If anyone has similar experiences I recommend that all of you use the BBB and your attorney general as recourses so this type of behavior can be tracked.

I asked if they understood that they could be losing many customers to Verizon, but they didn't seem concerned. I stayed in my contract for the required two years, and even a year beyond, in trying to decide what provider to go with. I finally changed to Verizon, after my final efforts to convince T-Mobile, to consider building a tower. As of 10/23/11 my T-Mobile services were ended, and Verizon begun. Now I get a bill from T-Mobile for 3 weeks of service they did not provide (they even agreed they did not provide it).

I called and was told it was their policy to charge customers for the full month even though they stopped providing the services. They said they "understood my concerns", but when I tried to reason with them, they would not stop, and listen to me. They told me no one at T-Mobile could help me, nor would they change their policy. I told them I had fulfilled my original contract, and asked if they had an extended agreement signed by me, but they said it is their published policy. I am sure they have ** over many other customers in this same regard. Is this the policy of all phone companies?

Despite my personal requests, and demands made by telephone, for a release of the 'request for payment' made to my debit/visa card by t-mobile - T-Mobile still refuses to comply.

I can provide copies of my attorney's case notes for you upon request. This case clearly outlines 22 calls (dates and duration) to t-mobile. The calls span a 6 hour frustrating period inclusive of holding period at a documented cost of over 100 euro, surpassing the cost of the initial order - that may i remind you - never arrived.

I first called T-Mobile on November 12, 2011 and asked them to process a sale and speedy delivery of a sim card and computer stick to a USA address where my husband would be at for one week.

The sales agent Chelsey - dealer number: 3728376 confirmed with me over the phone that a contract had been made. She read the terms and conditions to me and a verbal contract was established. Proof of this verbal contract lies in the fact that she requested the 1 dollar authorization from my card and followed through with a further request of authorization for the cost of the sale amounting to: 61.31 euro. This is technically - consideration.

Following the sale she put me on hold to check a detail and the call dropped. I was left without an order number or tracking number. The fact that I was dialing from Europe meant that I did not provide a social security card number. I did however provide my telephone number and a USA address for delivery. Chelsey confirmed verbally that a sale had been processed and a contract was confirmed.

I am a contract lawyer and I do not for a second doubt or question that intention to and a contract had been verbally agreed and formed. Contract was based on offer and acceptance of terms of agreement. Consideration was the 1 euro requested through my bank. This proves that there was an intention to form a contract and that the intention had been further enacted on. The fact that the sum was not collected by t-mobile is irrelevant as they retained the request on my funds for what is now a 12 day period. Please comment on this point of law and company policy - t- mobile!

After the call dropped. I rang back for the order number/tracking number and was told that none could be located. I rang several other agents and spoke to 22 people and (six supervisors) over a period of 7 days. I can provide you with each dealer's code. Supervisors included:

Monique: 2835336 - Monique offered to waive cost and post out order FOC as compensation for the hassle. She gave me a merchant code: 095153 to pass onto my bank. The bank said they were powerless and the code was irrelevant as she needed to just remove request. Legally they cannot remove request and this is retailer protection policy subject to the laws of the state of the Republic of Ireland. I have since trawled through this legislation and banking governance and can concur that this is in effect - correct. Monica dropped the call before I could provide her with an American delivery address for my husband who is now in North Carolina.

I also spoke a second time with Chelsey whose voice I recognized over the phone. This is how I obtained her dealer number. She confirmed that I had presented a debit visa - international card and because the address for billing was not in the USA she could not/did not process the sale on the 12th. She had made no effort to communicate this to me, citing an inability to make an international call. Despite having my contact number she failed to contact me to communicate this change of plan. So then why was the request for funds left on my account? Please explain.

On follow up with the other 10 agents and supervisors I was assured that no funds would be requested from or leave my account and any current request for funds would be immediately dropped. Not the case. I rang my bank. I was very suspicious of the whole process and they confirmed my fears were well founded. T-mobile or Chelsey had actually put through a request for the sale sum to be removed from my card and had not followed up with either a sale or a cancellation on the request for funds. I am appalled. Worse still, 12 days later these funds are still pending as requested funds from t-mobile. Illegal - I am told by the financial experts.

The bank must hold onto the funds in case t-mobile try to process the sale that normally follows a request for release for funds. T-mobile are blaming my bank. Not the banks fault and of this I am 100% sure and willing to go all the way to the bitter and legal end and exhaust every legal channel until I find a solution and receive compensation for this mistreatment. I am 2O years with Ulster bank; a very loyal customer and I assure you that customer service is very much top of their list as opposed to t-mobile.

Here is the technical outline - When a request for funds occurs the bank must then ring fence the payment as potential outgoings. They must honor a request from the retailer. Should the retailer not go through with sale for any reason, he/she should not continue to place a hold or request on funds. He/She should immediately or within 24 hours release this hold on funds. The reasonable rule applies. It is not reasonable for T-mobile to place a hold on a customer's money for 12 days when no sale is pending.

T-mobile - you are dangerously in breach of my consumer rights and are willingly and fraudulently holding onto a request for funds with no sale pending. I want an explanation and have requested a written outline and case story reference form Ulster Bank. They have obliged and are very happy to point out that your actions are potentially fraudulent. We will confirm this with the relevant state departments and consumer authorities over the coming days and revert. I would advise you to act fast on your end and to get your story in order.

I have spoken to a number of supervisors on your end and to date nothing has been done. I have, again contacted my bank who I believe will have the funds into my account after 10 working days or by this coming Friday. My problem solved but yours is just beginning as I am very unhappy with the way I have been treated. I am not going to go away like all your other frustrated customers. I have the resources, knowledge and time to pursue this to the very bitter end because I believe you are a disgrace of a company and want to safeguard this from ever happening to anybody again and to be frank I am interested in the legal outcome.

A second time - lets be clear on this - I will be pursuing this situation to the bitter end with T-mobile and then some more unless I get fast and effective action on your end.

Why? because I am appalled at the way I was treated by customer service. What do I want?

1. Compensation for the 6 hours spent on the phone trying to get a resolution. I cannot bank an apology and I don't believe it would be sincere.

2. A firm commitment that you will address your corporate and customer service inefficiencies and treat customers and their money with respect going forward.

So T-mobile here is how it is going to work. I mean business with you.

4. Review how you treat your customers and what you determine to be customer service.

I am sending a copy of this letter to all relevant state departments and financial regulatory departments. I am sending a copy to my contacts in the business and consumer press. I am seeking legal clarification on all/every point raised in this sorry situation and also sending a copy of this letter to your head dept by registered posted mail. I will copy all board members on same. I am sending a copy to all consumer related watchdog sites.

We had either 1 bar or no signal at the new location. Even when there appeared to be signal, we could not call out. Most of the time, nobody could call us. When they did, or when we called out, we were always disconnected within a minute or so. I had just moved, so I had no other phone to call T-Mobile support. I drove about 10 miles to a local Wal-Mart and spoke with Customer Service. The young woman that answered couldn't offer any solutions. We didn't bother with tech support because our neighbors already informed us that nobody gets T-Mobile service in the area unless they have Wi-Fi Calling.

I didn't think it was fair to have to pay a lot more to fix the problem in an area you already promised coverage, so I spoke with Customer Loyalty to see how they could help me. I waited on hold for 30 minutes for a gentleman that was trying to help and spoke kindly, but once again I dropped the call. Nobody called me back. I got back in line and waited 30 minutes for Customer Loyalty again. This time I spoke with Rebecca ID=0653330. I'm sure I wasn't at my best given how upset and frustrated I already was, and she just laid it out straight: we can't fix your problem, so you're either going to have to pay for phones you can't use until your contract is over, or pay the $200 per line ($400 total plus tax) fee to shut off service. I argued with her about how T-Mobile can justify making me pay for service they aren't giving me, and she answered by informing me your contracts don't guarantee service. In the middle all this, she did mention I qualified for an upgrade, and said that I could complete the upgrade at the Wal-Mart I was already at.

So I went inside the Wal-Mart and after waiting 20 minutes for someone at the island to feel like saying hi to me and ask what I wanted, I told them that I was there to upgrade my phone since I didn't have any other choice. They checked my account and said that I didn't qualify, and that they only do upgrades when you're not already on contract only a T-Mobile store or Customer Service could upgrade me since I'm already on contract.

So even more upset than I already was, I still had enough wits to resolve to drive 5 more miles to Provo, Utah to the nearest T-Mobile store in East Bay; the extra time and cost had to be better than the cost of paying for early termination. I told the salesman I was already upset and not in the mood, and I would like to please just speak directly with the manager or whomever could best assist me. He decided to take ownership of my request and I proceeded to tell my situation to him. He didn't think upgrading me would be in my best interest because I'd have to pay $60 more a month for data plans to support the Wi-Fi feature, so I let him pitch me his best offer: a no-contract plan with a higher monthly rate and I would have to pay for new smart phones that at a minimum would be over $500 for two phones. Well that was the wrong answer. I asked him how T-Mobile could justify making me pay not just a little more, but significantly more to fix a problem that's their fault to begin with.

He told me I have too high expectations; if I want better service I need to pay more for better service. I told him I don't want better service I just want my original service or a reasonable alternative, $1,000 over the life of a new contract was not reasonable. I informed him that I found Wi-Fi Calling enabled phones at Wal-Mart for $50, and I knew for a fact that I shouldn't have to buy overpriced, unnecessary smart phones. He shrugged it off with a simple, these are the phones we sell. When I asked him why I shouldn't just cancel my service and go to Verizon where I'm sure they could get me maybe a more expensive monthly bill, but still free phones for signing their contract that I know will work in my neighborhood and doing so would still be cheaper than his best offer, he told me that he had to call me out now and that he worked for Verizon and knew I would still pay more. I called him out and told him that was a bald-faced lie. From there he really slipped into a sanctimonious lecture about how despite that T-Mobile couldn't help me, they were still somehow the only people that could help me, and I had unreasonable expectations.

Well it's simple T-Mobile: I'm the customer, end of story. How dare your company define my expectations as a customer. What kind of arrogant, delusional business practices did you decide to adopt lately that made you think it's ok to tell customers what they should expect from a cell phone company. I left the salesman, flapping his jaw, and turned my back and walked away with him trying to still get through to me, fantasized how awesome it would be to throw my phone at the ground and shatter it to pieces just to make my point, but ended up driving away dejected and defeated.

The next day a manager from Customer Loyalty called me but it was too late. I told her I already switched to VoIP at $20 a month because there's no way I could afford new phones and have to pay off a $400 bill. I told her who I was and what I do for a living (which is interesting nobody asked me). I told her I played by all of T-Mobiles rules and they still couldn't help me in any reasonable way, wasted a lot of my time and energy and treated me horribly for demanding to be treated fairly and accepting no less. I told her I understood that I did sign a contract but no contract can bind you to unfair or unreasonable terms and conditions, but I'm sure most people don't fight it because hiring a lawyer is worse than paying the ETF. She was very kind and apologetic, but admitted there was really nothing they could do. She admitted they used to waive fees, but cracked down because others abused the system and forged documents. How sad we innocent and loyal customers should have to pay that price for others wrongdoing.

So the purpose of this letter is to request waiver of the ETFs for the accounts listed. Ive been told not to expect anything, and if this service is anything like I've already experienced, I fully expect to be met with contract terms and boilerplate, but I hope someone will sincerely take the time to read and appreciate why I feel you should do this regardless. I strongly recommended you read and disseminate the following:

Your company is not going to survive. Frankly, it can't. There are many things related to the first half of this story that I can forgive, but its the second half, the reckless and utter disregard for my situation and needs and the kind of treatment it earned me, that really offends me. I work in IT for a local University, and I'm asked on a daily basis what company and what phones are the best. I will never recommend your phones, or your company. In fact, I will offer warnings whenever and wherever I can. I subscribe to Twitter, Facebook, and LinkedIn and countless tech sites and blogs like TechRepublic, FixYa, etc. where I have many people that listen to and respect my opinion. You guys can stand behind your contract all you like; legally, I cant win. But that is not what you stand to lose here. What you stand to lose is much more valuable. I will damage your company financially in business that will never even be realized because of my story and connections. This is not the threat of a power-crazed lunatic that makes this sort of thing his routine business; this is the promise of a former customer that feels helpless and wronged. This is the new world you exist in, and if you fail to realize that, your company will be fated to die in it.

Do the right thing, and please waive my ETF fees for both lines. It's the only chance you have left to save yourselves from the intangible consequences I intend to cause you. I can promise it will be the best $400 you ever spent.

He told me this is due to an overage now. What? I told them why are different people telling two different things. I want these charges off. This is fraud. How could I have customer service reps say it was due to international calls then another say it was overage? Someone is messing with my bill and I am disputing this charge. This is ridiculous. I told them I have been with T-Mobile for so long and this is how you treat customers and the manager hung up on me!

I trusted them. After a couple more months and numerous complaints my grace period was up. My service was just as bad as ever. Now, they said sorry we can't, and will not let you out of contract, unless you pay an early termination fee of $275.00! Once again, I was lied to, and felt duped. I did finally receive my signal booster for free. It did nothing for my service. I called Tech Support rep Ed. he was a nice guy. He laughed when I said I needed help with my new cell booster. He laughed and said "I can't believe they even sold you their services, and even funnier that they would send you a booster, considering it would not do you any good". He went on to state "that I am not only 9+ miles away from nearest tower, but there are multiple dead spots in between me and that tower".

He even talked to the customer relations team, and was on my side to let me out of contract, considering I was lied to in the beginning and the statistics that show I am in a dead zone. They did not budge, and said I am stuck, unless I want to pay. Just unfair and sad that a company as big as they are can get away with something so blatant. Aren't there any FCC Laws that regulate this type of abuse of power? I do100% of my business over the phone, and switching to them has been detrimental to my family's financial well being. I am calling all corporate executives, and also leaving numerous messages.

I just want to be let out of my contract fair and square. I should not have to pay a $275.00 early termination fee for something that is clearly not my fault. Please help. I am simply a victim of a large company abusing their power. No execs will return my calls, and nobody will help. I have a legitimate case here. The bottom line is that, I do not have service as promised, and they will not let me out free and clear. I never would have signed a contract, if they told me the truth about coverage in the 1st place. They want a $275.00 early termination fee. Not fair, considering I have a legitimate problem,that is all their fault.

I received the unit on 10/31/11 and installed the SIM card and put the unit in service 11/01/11. 11/18/11, I called T-Mobile to inform them I was returning the unit. The CSR informed me I was too late, and it was past the 20 day period, because activation began when the order was placed. He also stated, I was sent an email to this effect, and it was also stated as such in the paperwork, that came with the unit. He lied, there was no email sent, and no address. The only date on the paperwork says order on 10/27/11, no mention that this is also the activation date. How can I activate something I don't have? I am stuck with the unit for 2 years, or will have to pay the $200.00 cancellation fee.

1. The phone I originally had always, always, dropped calls, or lost reception. I called in to cancel, and T-Mobile offered me a new 4g phone, that was even worse.

2. The new phone dropped even more calls, couldn’t get on the internet (while I was standing still in the middle of Lincoln Park in Chicago), texts would not go through. Whenever I tried to use the camera for video, or picture, the camera would literally reboot itself! It got to the point, that I use it for a portable storage, and maybe, occasionally texting, whenever I felt lucky.

3. I contacted T-Moblie via online twice, and their online representatives are terrible. They skate around the issue, and don’t care if you threaten to cancel! Why? Because they know you will not, because you don’t have the $200 fee to cancel. I did, and the reason I had to pay for it was, because when my first phone went down due to the battery (had to charge it every hour after a year), and service issues. They wouldn’t send me a replacement without signing up for a new contract.

4. After the lousy service, I simply decided to cancel it, but never got around to it. I missed a payment, so I called in to pay for it, and cancel the phone. At this point September 2011, I had enough of the suck service, and paying for internet, I couldn’t connect to, a phone in which I couldn’t call anyone (4 minutes of use for the month to the point of cancel Sept 14), a camera that didn’t work, and the phone rep treating me like a deadbeat! I stated my intent to pay the balance and the cancellation fee. All she kept asking me was if I was going to pay the balance today, I felt like I was in a SNL skit! I finally told her that I need to talk to a manager, because the rep wanted me to pay for the balance, and then send me to the cancellation department.

That is code for “getting the ** customer to stay”, like they did with the aforementioned new phone T-Mobile gave me. I told her “no” I want to pay the whole thing at once (yes they can do that), and I walked to talk to a manager. She then again asked if I would pay the balance, I said “manager, manager, manager, manager” until I heard silence on the phone. The rep was still there not speaking, until I cursed (b-word), knowing that when dealing with call centers, If a person puts you on a “silent hold”, it means the rep doesn’t have you on that music hold, waiting for a manger, they are waiting for you to do what they want to do. So with that word, she said, “what?” I responded by stating “I said I wanted a manager, didn’t I?”

5. I finally got a manager who reiterated that $200 cancellation fee, and was quick to process the payment, after I shut her down with her “maybe we can get you a new phone” speech. I explained that the matter got worse with the new 4g phone that I got when I resigned with T-Mobile, and that a new phone would not help me, because I was simply done with them. The payment was recorded, and sent, and after like 17 minutes with the rep, 5 minutes with the manager, and my account was closed for good.

Unfortunately, T-mobile did not honor their contract, and that’s what all the complaints against t-mobile are about. You sign a contract, you pay for services that should be rendered, T-Mobile doesn’t do that at all. You have complained constantly about lack of service. we need like a “3 strikes rule” allowing us to cancel without such a hefty cancellation fee, if we, the customer, cannot get satisfactory service, and have complained 3 times regarding major issues with our phone service. Why should we pay from something that doesn’t work?

This huge company can not even compensate their customers! I am very disappointed with their services. They kept asking the same question over, and over, with no solutions. I have wasted my time talking to them! Alert: never use T-Mobile! Bad customer service!

Even if pressing a button caused me to go online, there is no possible way multiple accidents happened, so it is a scam for sure. When we asked them about the online service that told us which days and how much data we used, they told us that they apologize but the information provided online is inaccurate, but that their own system is accurate. We are not paying $80 for data usage that we haven't signed up for. We understood from the beginning that only one of the 5 lines would include internet service per month.

I was also falsely sold a web connect contract when I was sold a 5 GB plan for $60 a month that I "could never go over", said the T-Mobile retail store salesman in Clifton, NJ. I was appalled when the usage ran out in a couple of days and I was charged hundreds of fillers in overage fees. I wanted to get out of the contract because I was falsely sold on incorrect information. I would have received Fios or fast internet for cheaper and unlimited! Not to mention, the web stick broke numerous times.

T-Mobile at one time had great customer service, which was why I took a contract with them over 5 years ago. They have no customer loyalty and their practices should be investigated by the BBB and Consumer Affairs. Did I mention I was laughed at numerous times while explaining how they were wrong? They have a contract and even when they don’t fulfill their end, they expect you to fulfill yours! I don't think so. I will not be paying a single dime and I will preach my T-Mobile experience until I am blue in the face. I have great credit and they can send this into collections. I will never pay them a penny after all this.

They always say they aren't responsible for inaccurate info I was told or promised. They are hitting me with a bill that has jumped 200 dollars just because I added a line and asked them to make good on a phone that was bad. Right now I have until next month to pay this ridiculous bill, but I am not going to pay it as I know they lied and they employed the 'bait and switch' tactic. I do not know what will happen when I refuse to pay the 'overage' as it is not my responsibility, but they say it is. Have to wait to see until December.

You could not view video or listen to music. I complained to T Mobile and they promised to fix the problem. They strung me along for 8 months with promises that it would soon work. Every time I would pay my bill at the T Mobile store, I would complain, to no avail. In Sept., I fired them. Now they are trying to get $683.00 in fees and early termination charges. I guess we are just supposed to keep paying good money for nonexistent service. My advice: do not do business with T Mobile!

Before I sent the phone back, I was asked over the phone to send the phone back without any accessories. I was told to keep the battery, the sim card, and the SD memory card.

I received the replacement phone back after 10 business days as promised, but without a battery cover. I called customer service back, and they told me that there is nothing they can do for me. I have to order the replacement cover back from the phone manufacture at my own cost. They have no way to track down the unit I sent back to locate the battery cover. T-mobile said they are not responsible for any accessories not been returned because they have told me at the time not to ship the unit back with any accessories.

When we get our new phone a few week later, and we call the T-mobile customer service to cancel our data plan, they said you need to find the person who sold it to you, then I gave the person who said she is with T-mobile, a call phone number : 917-338-3553 and 718-690-9944. They said Linda is out of vacation. She will be back tomorrow. Then next day I call it again and they told me the same thing, then I asked who can help me and I told everything to the person who answer the phone. She said yes, lately a lot of people called for the same issue, Linda doesn't tell the truth to the customer, then she said if you pay $30 I can save your monthly bill 20%, but what I want was solved my current issue I don't want to be stupid again. Then I lost my temper. I fought for her and she called her team leader name Tonny.

Tonny said to give him 48 hours, he will do it and will call me back. But after 3 days, still no one call and I called him back to ask him about my case. As soon as he hear my voice he hung up the phone, and I kept calling and calling same thing happen hung up my phone then the phone transfer automatically to T-mobile customer service, and the customer service still told us the same thing go back to the person who sold you the phone. No one will take care of me till now. I still charging for the data plan and I paid more for my monthly plan and no one will refund my $35 activation fee. I had been T-mobile for 11 years and they did this ugly stuff to their royal customer. When my contract is expire, I will not use T-mobile anymore. In order to get more sale, they lie to their customers. My advice is don't trust anything from what T-mobile reps tell you.

This month, my sister was charged a $42 for internet service. She has never signed up for any internet/data plan. When she called in, she was informed that T-mobile is starting to automatically add data plans to customers and that the only way you would have found out was that they sent you a text message to notify you of this plan. However, my sister never received any notification via text message or through any other medium. They refused to take this charge off our current bill. News Flash: Is it legal for T-mobile to automatically sign you up for services you did not sign up for and the only fail safe is for you to accept/reject these charges through some supposed notification text message?

An example is simply eliminating the background voices of other service representatives (with sound barriers) that exacerbate communication problems already existing due to inferior connections and second language reps. My complaints are not with the reps, who tried very hard to be helpful, but the company itself. They obviously couldn't care less. If you’re not already locked into T-Mobile, avoid them like a very bad disease. I am sending Costco a copy of this, since I signed up at their booth erroneously, thinking Costco wouldn't support such an inferior service.

I've been with T-mobile for over 10 years! This is illegal charges, I will fight until I get it removed! I feel cheated! Once my contract is up, I'm canceling them for sure!

Because I'm in contract, they take advantage and treat me the way they want. I'm screwed! If I have to leave the company, I'll have to pay $1,000.00 ($200 for each line).

We contacted T-Mobile customer service, they checked for towers in our area, and found there were no close ones, and say that we could change our service, and the cancellation fees would be waived. With our new jobs, we were very busy. We were working 6 days, 10-14 hours a day, and did not have a chance to go find new phones. However, in August of 2011, we had a hurricane, which left us with no phone service, or electricity for a week.

With our T-Mobile phones also not working, we were virtually stranded at home. We also had our asthmatic grandchild living with us, so this was not a good situation to be in. So, after the issues with the hurricane, we decided we need to take the time to change our phones, because with the hurricane season upon us, we did not want to be in that predicament again.

We changed our cellphone service to Verizon, and contacted T-Mobile. We were told that T-Mobile had changed their policy earlier in 2011, and they could now not waive the cancellation fees for us, and that we needed to contact the headquarters by mail, to get the cancellation fees waived. We wrote a letter explaining the situation. Our contracts would be up in a little over 6 months, however T-Mobile charged us the regular monthly fees, the entire cancellation fee of $200 per phone, plus $75 in tax, and additional fees.

We paid the regular monthly payment, and did not pay the cancellation fees, pending the decision from the headquarters. While we were waiting for an answer, the bill went up from $475.63 to $542.68. We had not heard from them. We called customer service again, and we were told, the fees would not be waived and we had to pay, because headquarters would not waive the fees.

We do not believe we should be penalized, because T-Mobile does not have towers in our area. If we could have gotten the service we were paying for, we would have gladly kept the service. We were happy with service, until there wasn't any. My daughter belonged to Sprint, and she called them. They allowed her to change without penalty. We believe that is the fair thing to do, since we moved before they changed their policy. If we pay for a service we should get it, and not have to pay, or be penalized when that service is not provided. Please help us. $527.68 is a lot of money for no services rendered.

If we refuse to pay T-Mobile, this will go on our credit report, which we work hard to keep in good standing. We believe there is truth and justice, and we need to know what can be done to fix this. We would appreciate any help we could get. Thank you.

I looked at my bill for last month and discovered an extra charge of $70 dollars for data access despite the fact I did not agree to the data plan. I am sure that there is an even bigger hidden charge this month for the same "for my benefit service". When I called to complain, I was told that this service was added automatically to T Mobile phones last month. I can cancel it from this point on, but the extra charges have to be paid. It is amazing how low T Mobile will go to steal money from their previously loyal customers (16 years- from General Cellular).

After calling in to ask about the problem, I was told it’s my fault. I should have known you have to pay the money. My life is very busy and very hectic. If no one reminds me, not even once to send something somewhere, how am I supposed to remember that? I have been with T-Mobile for a number of years. When I called, I was transferred to a woman who said she might be able to help a little boy. I was in for a surprise. She once again blamed me and said the only thing she was going to do was credit my account $99.99 out of the $400.00 on my bill.

Money is very tight right now in my household. I cannot pay this bill. I have enough problems with my bill slowly going up it seems like every month, for no reason whatsoever! She did not inform me that this little credit she was going to give me was going to give me vultures 2 more years of my life! She just assumed I wanted it after I told her I was leaving T-Mobile when my current contract was up! This company is falling apart at the seams and seems not to care about their customers anymore. They just want money. However, they can get it!

I also got a phone for my son and I try to help him. He is also out of work. What’s wrong with this company that they don't care about their long term customers but just the almighty dollar? This is not right. I need my phone and so does my son. But I don't know how long I can keep paying $150 to $175 per month. They do not care about their long term customers.

Had called customer service and was told I would not have to pay for the minutes between the 28th and the 4th. That was not true. I was charged $14.18 for those few days and it was not the original 200 minutes that I lost with the first cut off. My contract is up on Feb. 10th 2012 and I will find another provider after being a customer for eight years with T-Mobile. They are in financial trouble and are using their customers to make extra money. I am completely through with them.

2. Now, it's October 7th as I said. Meanwhile problem with other line ** due phone not working, can't get or send calls. This has ongoing as it was taken to the store in Charlotte 4xs. They sent parts, tried chargers, etc. and it still wouldn't work. Finally they were told must have internet to work which it had never needed before. Your rep said she could see on record it had worked without the internet before. I did not have the phone with me but said I would be in Charlotte in afternoon. The rep said she would call me at 4pm to trouble shoot the phone. The phone call never came.

I finally said to someone that due to all these problems we would need to cancel the contract. Customer Loyalty said we would have to pay fee. I said No. Finally on October 9, 2011, we were told how to request being released from the contract. That is what I am doing after years of customer (that's us) loyalty.

I will copying this letter to FCC again and to Consumer Reports.

We had one of the phones stolen almost two years ago, On New Year's eve, while in a bar. The next day we went into the local T-Mobile store, and reported it stolen. Pedro (Blaine, MN) set us up with a new SIM card, and sent us on our way. I was appalled, when I received my bill, to find out that there was $60 of extra charges that were on my bill. I brought the bill up to the local store, where the phone was reported as stolen, and they said there was nothing on the account about a phone being reported as stolen. There was only a note about them giving us a new SIM card. Needless to say they refused to credit my account back.

Back in January of this past year we added another line to the account with a Samsung Vibrant. At the time the phone was added, we went in to the local T-Mobile store (Blaine, MN) and had the SIM cards switched so that the Samsung Vibrant would be on my number, because I am the primary account holder, and the Fender Mytouch would be switched to the new number. At the same time, I requested that the insurance be removed off of the fender my touch, and be put on the Samsung Vibrant. They made those changes at the store for us.

We first started having problems with the phone in April of this year. I brought the phone in to the T-Mobile store in Blaine, and once again dealt with, I believe his name was Pedro. He looked over the phone for me, and determined the phone was functioning horribly. He "ordered" me a new phone but said it could take a little while. I patiently waited and waited. Almost 2 months! I then called T-Mobile to check on the status of the order, and lo and behold, the phone was never ordered.

While on the phone with them they instructed me that the phone was still under manufacturer's warranty, and it would be replaced for free. They also mentioned to me that the insurance was on a line that was never used, meaning it was switched to the 5759 number. I talked with them and they put it back where it belonged, on the 3235. Since that has happened, I am still having problems with the phone, and people are less than helpful about replacing the phone, or fixing the issues.

And the whole reason I am writing this complaint is that, I was online today to look for new phones, and potentially make some changes to my account. While reviewing my charges I realized I am being charged insurance for 2 lines, the 3235 number, and the 5759 number. They went through their notes and were able to determine there was an error made by someone from your company. Whether it was Pedro from the store or the technician I spoke with on the phone. However, they refused to credit my account back, because they said I should have noticed it sooner.

The best thing that they could do is this month, and one more month. That is ridiculous! I have been paying $7.99 for insurance, that was never supposed to be on that phone, for 10 months. That is almost $80. That, in my mind, is being stolen from me. I spoke with a supervisor whose name was Scott and he said he was not willing to do anything, and actually at some points, raised his voice and constantly interrupted me.

I am not the one who made the mistakes. I am the customer! I was doing more business with your company, and that is the way I was treated. I was completely disrespected. I am filing a complaint with the BBB and other agencies I can possibly contact. I am very very upset about how your company handles customer service! I want to receive my money back. I want to switch carriers, but was told I can not do so. I am at a loss. A copy of this letter is sent to the head of customer service.

When I call customer service, the rep stated that the charges are correct and valid, and that if I did not pay the phone bill, the phones would be suspended. When I went to the store to speak to my T-Mobile rep whom I see on a regular basis, he called the T-Mobile Customer Care Center. After about 30 minutes, he informed me that the plan was changed in error. Someone within the company changed my text messaging plan without my permission that resulted in overage charges. T-Mobile apologized for the error and promised that they would take it off my bill. My bill was corrected and the month continued.

The next bill I received was for $640.00. I was shocked again. I again went to the T-Mobile store to speak to the rep whom I always see. He looked up the bill for me and said that I would have to call and speak to customer service about this. I called T-Mobile to ask about the bill. The rep stated that the charges are correct and that the bill is valid. Déjà vu, it seems like I have heard that somewhere before. When I insisted that something was wrong with the account that I went 2,980 minutes over my 2,000 minutes a month plan, the rep repeated that the charges are correct and valid. When I mentioned that fact that T-Mobile made an error on my last bill, the rep only replied that the charges are correct. After about 50 minutes of going back and forth about the bill, I told the rep that I was glad that she was not helpful and that I would be calling Verizon Wireless in the morning to start new service. She replied,"Thanks for calling T-Mobile and have a great day."

I hope that this is not what customer service has come to. I also hope that someone out there still loves their job and is not just working to get a paycheck. I hope someone form T-Mobile calls my call center one day in need of my help! Thanks T-Mobile!