T-Mobile Reviews

I had gotten a new phone and canceled the plan couple days after because Verizon was cheaper due to being on dad's plan. I had returned the phone and everything and they "lost it". I kept getting billed after I had canceled my plan and was no longer using T-Mobile. I had to go into the store 3 times and talk to them and they still had not found the "lost" phone after months of me returning it. I had finally got a bill in the mail saying they owe me $143.98. They said it would take about 5-7 business days. It's been 2 weeks and I'm still waiting. This is ridiculous!

Initially, I made the decision to leave T-Mobile because of the non-reliable service. During the process of switching phone carriers from T-Mobile back to Verizon, I had to call T-Mobile to have my account "unlocked." The T-Mobile service rep who I spoke with told me that because I did not purchase my phone through T-Mobile, they could not unlock my phone for me. However, the unfortunate thing was that in fact I had purchased my phone through T-Mobile, but they had no record of the purchase. Now today, I am left with my T-Mobile-purchased iPhone box (with their sticker on it!), but because they could not unlock my phone to allow me to use my existing iPhone through Verizon, I had to purchase a brand new phone! In that very moment, they had me and I felt robbed.

NEVER paid my early termination fee of $441. Gave some excuse as to why, then called back and said I could get $75? Never got it and then called back again and some guy said it was sent out. Never got it. It's been months and found out it doesn't exist anymore. MY BILL CHANGES EVERY MONTH AND ONCE CAME TO $225 FOR ONE LINE. I HATE this company and can't wait to LEAVE!

Horrible. My phone broke after 10 months still under warranty. They did not want replace it. Their connection is horrible. If you try to cancel they purposely place you on hold hoping you give up. I was placed on hold for almost an hour when they heard I wanted to cancel the service. I had been a customer for over 10 years. They charged me for service even when my phone was not working and I told them to place the service on hold.

My wife and I were attracted to a plan that T-Mobile has just announced 55+. So we bought two phones yesterday and signed up. My phone had to be ordered. They changed my phone over to their service. Everything was fine until this morning. Tried to call my wife and got a message saying that the phone was suspended. I called. They said they would have it up and running. Also the phone was suspended because I requested it to be? and she said she checked my wife's phone number and it wasn't on what I was told. Waited phone. Never came on.

Every time I call about over charges that get applied every month they are rude and they attitude is always that there is nothing they can do... Actually not rude... Just calming tell you there is nothing they can do and they sorry... Never try actually to fix the issue. Plans are good but get ready for month to month aggravation.

1.0 star rating. 10/15/2017. I have never been treated with such a lack of disrespect and disregard. I went into this store for help due to multiple issues with my monthly bill. The two representatives that attempted to assist me were Juan and Danny. After explaining and viewing my billing information and seeing that I was being billed in advance for services "that had not yet been rendered", I was told that "I SEE YOU LIKE TO ARGUE", with an attitude, and that I should call customer service.

I was with T-Mobile for the longest time. Never suspected that they would be overcharging me for the data I was getting. $109 a month for one V10 and 1gb of 4g data. Super crappy deal. But I thought nothing of it. Kept the V10 in pristine condition until the infamous LG boot-loop had its way with it. Other than the fact that its own software bricked the phone, the phone was perfect. No scratches, no dents, no cracks. Recently moved down to Central Oregon and after the V10 boot-looped I switched to US Cellular where I'm currently using a V20 with unlimited 4g data for only $80 a month along with much better coverage than I ever got with T-Mobile. A much better deal. When I called T-Mobile to cancel my service, they were extremely rude and unprofessional.

I have had a pre-paid service with T-Mobile for over 10 years and got to a gold legacy status where you don't need to keep paying monthly as it lasts a year and my balance was well over $100. Recently when I tried to use the phone it said "sim not provisioned". After hours on the phone with people who can barely speak English, I was bounced from person to person (5 times) eventually with their so called supervisor saying my phone is now inactive and they gave the number away and will not refund me my balance.

My LG Stylo 2 operated well for the first 7 months. Then it started intermittently blocking me from using my Cell Phone with "emergency calls only" - Some blackouts are for 5 minutes and sometimes up to 2 hours. When I complained to LG they recommended replacing the Sim card which I did. The fix lasted for 2 days and now I'm back to the same blackout methods. Leaving me to believe it's not the phone, it's the carrier.

I called T-Mobile today to make a payment arrangement, lo and behold I just found out today, after 2 years, that if you make payment arrangement thru a representative you get charged $8. I'm like what? Never heard that before from any representative, never. So I spoke to a supervisor and the only thing I got was a lecture on what to do so you don't get charged. No mention of a refund, nothing. What a joke. They all thieves, charging a customer for helping them. I will not recommend them to anybody.

Great welcome. Relaxed atmosphere. But I have a business and no access to my two-step verification emails and accounts. I have NO access to ANY of my business accounts. I have no access to my company accounts to MONITOR ANYTHING! Went back to the location - my sims card was wiped clean. WHY NOT wait a complete 24-48 hours or take the phone and offer the customer the ability to TAKE/KEEP their sims card! Based on this as a business person... I WOULDN'T HAVE PURCHASED, RECOMMENDED or have gone to T-Mobile. I have access to none of my websites, none of my company emails. Just HORRIBLE and the internet service isn't the best. My other sim's card gave better reception and it was a T-Mobile service provider.

Apparently the Lawrence, MA T-Mobile store staff do not ask for photo id or even look at the "credit card" used at point of sale, no one in my family is or has ever been or ever will be a T-Mobile customer. Arrest report in the Union Leader of Jammy Alphonse in nearby Londonderry, NH stated that he was in possession of numerous blank cards and a female victim of fraud was reported to have also recently had T-Mobile fraudulent charges on her account. T-Mobile is guilty of conspiracy to commit fraud by not enforcing the confirmation of the identity of customers.

I had the worse experience in my life having a T-Mobile as my carrier for my cell phone. It’s been more than three weeks the issue has not been resolved. The following issues are drop calls, not receiving any calls, no miss calls at all (only voicemails), not able to make calls most of the time, call failed and more and more. I Called customer service numerous times and their response is always the same. They open up another ticket every time I call them. I am very dissatisfied with T-Mobile and very disappointed with their service.

My minutes for my phone were due and since I always pay cash at the T-Mobile store I decided to pay for my minutes early AM although my minutes did not expire until midnight 10/06/17. This review is not for the T-Mobile store, but for the phone customer service that I received during an emergency situation. On 10/09/17 3:30 am my husband and I awoke to darkness and without power. I turned on my battery operated radio and discover that Nevada county had fires in several areas. My husband had to leave for his job, and a half hour later I tried to call him and my phone was dead. The message stated that I had to pay for my minutes.

Worst company, ever! I've been using T-Mobile since for the last 4 years, and it was fine until this August when I had to make changes in my plan. It took me more than 5 visits and numerous calls to customer service to transfer from Simple Choice to T-Mobile One. Reps were unable to change my plan on existing account, so they suggested to open a new account, transfer all lines and then close the old account. They couldn't give me a final statement for the closed account right away on Aug. 17, and suggested to wait until it appears on the system so I can pay the remaining balance.

I wanted to add a cell phone account to my T-Mobile hotspot. Sounds simple, right? Not for T Mobile! Hours and hours on the phone with them. They made one mistake after another. It got straightened out but without telling, they gave me a new hotspot with very low data. Terrible experience with them. Terrible service!

Tried to change my number to Verizon. I have called them at least six times and still they have not let me change my number. Calls have been dropped multiple times and every time they say they are going to do this they fail.

I was with AT&T for over 10 years and decided to switch to T-mobile back in August 2017. I made sure that I confirmed that I am getting the $40 monthly plan per line and was assured that my bill will be $130.00 per month and if I paid via auto pay I will be getting a monthly credit of $10 for doing so and that will bring my bill to a total of $120 + the $20.00 monthly installment on the new phone I purchased bringing it to a total of $140. T-mobile have been billing me $170.00.

I joined the Kick-Back program on 6/29/17. This program gives you $10 back for every line that used under 2 gigs of data in a billing cycle. I have a business account so T-Mobile does not allow me to control it manually. Their computer software has to automatically credit the account, which it has not done. Every month I called T-Mobile Customer Service and every month I would get a different excuse as to why the Kick-Back didn't take place. All of the customer service reps that I spoke with could see that I am enrolled in the Kick-Back Program, and they could see that all 3 of my lines used far less than the 2 gigs of data, but none of them had been able to figure out how to get my credits.

T-Mobile has best coverage in country is BS. Suckered me in, after listening to sales proclaiming this over and over I signed up. After 3 days of troubleshooting their technical department declared there is "sparse" service at my area. And to top it off after all the hassle and frustration T-Mobile refused to refund the $108 fees for "registration".

I ordered a REVVL T-Mobile phone on 9/15/2017 on order number ** and paid 163.20 for the phone. They told me the phone was back ordered, so when I received the phone on 9/28/2017, it was an Aristo phone; the wrong model name. What it appeared is that at the point of shipping they covered up the original serial number designation for the Aristo phone with another label for the REVVL phone. I called them and after almost 2 hours on the phone, they said they would ship me the right phone but wanted me to pay an additional $163.20 for the phone, which I consented to do.

After dealing with five T-Mobile stores and countless customer service calls, I will never say anything negative about my 20 year relationship with AT&T again. Like many, I was very enticed by their super low $ bait and switch tactics they use. I tried desperately for 3 weeks to sign up for the 55+ Promotion but they claimed they needed to check my credit so I obliged in lifting the credit freeze I had at TransUnion which is the Credit bureau they initially said they utilized... then it was Experian. I was told four times TransUnion was credit bureau they would use only to be told it after my fifth trip into the store it was Equifax. We all know the issues with Equifax... They don't respond to emails, phone calls or even logging into my Equifax account.

I had been a T-Mobile customer for about 10 years. During that time, I paid extra on my account in order to have a credit balance in the event of unforeseen problems. Well after the Florida hurricane of 2017 I had lost service for about 2 weeks. If I wanted to make/receive a call I had to travel about a mile/mile and a half. When I inquired about the problem after several time I kept being told it was a problem with the tower caused by the hurricane. Yet in my area other phone companies were operating properly. To be fair, I had had some similar problems PRIOR to the hurricane, at first I thought it was my phone BUT AFTER switching and replacing phones the problems continued so this must have been a preexisting problem that was intensified by the hurricane.

I ask for iPhone 7 plus 62 memory. I was told no exist. Ok. I want big one for my work. The lady gave me 32. When I ask is it the big one yell at me, “Yes!” Ok. “How much?” “769.99.” Ok. “How this work?” and start yelling at me. I don’t want to say nothing, I have to pay after 14 days. My coworker tell me is 32. Went to change. The same lady yell. She dont not know nothing, I cant not return. You have to pay 769.99 and now the phone after 4 days is 699. 1st, I feels so bad the way was treated. 2nd was her mistake to gave me what she wants knowing I never ask for 32 and knowing in a few days lower the price. I talked to manager and no help… Really, we have to deal with this. Sad. Very sad, T-Mobile store 7481 Lake Mead. Las Vegas.

T-Mobile is only opening stores and have aggressive salespeople working on commission to sell you something. When it comes to a problem, THEY DON'T EVEN KNOW YOU. I bought a phone from a T-Mobile store and they sold me insurance. I lost the phone and I went to the T-Mobile store to get assistance and they told me that I didn't have insurance. I let the weekend pass without a phone then visited another T-Mobile store and asked them to use their phone to call insurance and lo and behold I had insurance. I completed the claim and paid deductible and they said they would send next day air.

I bought a Samsung J3 Prime from T-Mobile store in Cherry Hill mall. Return 2 cellphones to T-Mobile because of static in the background. The cellphones they gave me were recondition phones. Call T-Mobile to tell them about the 3rd phone with the same issue. The girl told me stop buying cheap cell. This phone that T-Mobile charge me was $150.00. The woman name is Charlene with T-Mobile. Very disappointed with T-Mobile and Samsung products. Hope this doesn’t fall on deaf ears. Need for people to know about T-Mobile and Samsung products that are being sold by T-Mobile store that do not stand behind their products. Please get back to me for more info. I have a receipt.

I have been using T-Mobile for the last 9 years and I think their service is great. No dropped call, interruption in service and customer service is polite and very helpful when I had a situation with a lost phone. From my experience, I highly recommend this company.

Over all T-Mobile is a great provider. I have been with them for years and there are seldom any problems. The only complaint I have is the price of the service. It could be less expensive. I happened to sign up for the unlimited voice data and text when it was available and for me that is the only way to sell cell phone service... Never have to worry about using too much data or text or call time.

They are very good to me and my son in the navy. I have not had any trouble with T-Mobile. Been with them for over ten years. Will not switch. Thank you.

So I live in Southwest Florida and we had a hurricane whip through here and we are still trying to get back to normal down here. I called all my bill providers and T-Mobile for I am with them currently, (not for long) and asked if they would be providing assistance for the hurricane victims. I was told, “Oh, yes absolutely. Anything to help you out.” So I was told not to worry about my bill and it would be resumed business as normal the next month. I said, “Thank you and appreciated the help.”

The companies, beginning with Tmobile, are refusing to remove a small charge on my credit reports, or to give me details thereof so I could settle this matter. I have called several times, and get referred back and forth between them.

So. After arguing with T-Mobile phone reps for much too long, without having anything resolved, and then after discovering that there was an extra 62 pages of our bill, one month, and being sure it was not only one month but every month, it was further researched, and I discovered the following things, along with satisfying my fears and curiosities about the matter.

I hate T-Mobile because when I got my phone they tell me, "Oh yes this is included all, yes that's included" and come to find out the first month's bill is twice as much as what I've been paying from Verizon so I called and see if I could downgrade. Noah can't downgrade. You can't upgrade, can't downgrade, you can't change, you can't move. I'm very sorry that I got involved with T-Mobile. This is ridiculous.

I had T-Mobile for 13 years. They charged me 200 dollars when I left and ruined my credit by putting me in collections. Nice loyalty charge! Now they have no contract deals but still are ruining my credit... I also had numerous dropped calls.

Good company. Needs a little bit better coverage in Southern AZ otherwise good service including in Mexico. Have no problems with service most of the time.

I like the service but it should be solid unlimited and not limited. The unlimited tethering feature runs out and slows the viewing down.

I have been a customer for over 15 years. I have no complaints. With all the new towers I am never cut off and reception is always good. Customer service is excellent. When my phone couldn't be fixed a new one was sent out immediately. They stopped making the model I had so they upgraded me to a 7S at no charge.

T-Mobile is very Expensive after you get in the plan rates etc. They should give better Discounts for what they charge Especially Seniors who depend on their phone in case of Emergencies.

Changed to T-Mobile after experience of not being able to receive or make calls on Long Island, NY and when in Oxnard, California. Having traveled to both of these locations again after switching to T-Mobile I have not had difficulty getting a signal.

I got what looked like a good deal on a spare cell phone and account, but coverage in my house is abysmal. A couple miles to the north or south, in commercial areas, coverage is good -- nice strong signal. An online coverage map showed my home area rated as "good" for coverage, but it's awful, even if I walk outside. Very disappointing. I'm going to try a T-Mobile home 'repeater' that is supposed to pick up their (1-bar-at-best) signal from a window and send it around my house. We'll see how it goes, and I'll report back when I try that.

I bought the iPhone X today and the new watch and tried to port a number to the watch. They messed everything up and LOST my business number. I am losing money as I write... My wife is in tears and has vowed to go get a lawyer. This is not the only problem we have had with T-Mobile. I wish I had changed carriers sooner. The billing is never correct and if you try to make a change with your account be prepared for a nightmare. We have tried to make three previous changes to our account by adding a phone and they have made a mess out of it every single time. Do they not have a training course?? Or maybe thats what they train them to do... Frustrate people to death until they give up. Well, I don't give up.

14 years ago I signed up with T-Mobile. I was refused by a few other providers and T-Mobile took my account. They believed in me and I am a loyal customer.

T-Mobile just increased my 5 gig a month to 10 on June 3rd without raising my bill. So - though customer service sucks beyond explanation - the extra gigs are welcomed - even though I never use much of any of my data. I have hi-speed WiFi at home and rarely go out... But the $55 a month I pay for 5 gigs was a bad deal compared to competitors. Boost was my carrier for 5 years. I got rid of them because of bad customer service, and ended up paying more to T-Mobile for even worse.

I hardly ever have to call in and talk to someone. I can usually resolve my issues in their app. If I do have to call, their customer service is awesome!!

I barely use my cell phone yet they keep my bill at $40 + taxes. Not happy about cost. I've called them a few times about it and they seem to "try" to help me but I'm not too happy. I understand Republic cell phones or better yet OOMA is better. Will check them out.

I give it a 100% for my bill and the service is experience people who take the time to very be helpful with your problem, to solve and the plan to work with you right on time. Thanks.

I love T-Mobile and have been a user for many years. I don't get dropped calls and the service area is very good. I would find it difficult to change providers.

T-Mobile has been my carrier for the last 5 years. Customer service is AMAZING but coverage needs great improvement especially if I travel west of DFW.

So I purchased a 64 gig Note 5 about two years ago. I bought the 64 gig Note five over the 32 gig because that was the phone and storage I desired. Well 22 days ago I did a warranty exchange because my rapid charging stopped working. I go in and pick up my phone at T-Mobile never being told that I was receiving a 32 gig. So I notice today 12 days later that it is a 32 gig instead of a 64 gig. I call and their only solution was to credit my account $80. So I'm stuck with a phone that I did not purchase and a carrier that lies, deceives and did not give me the opportunity to have freedom of choice to keep my 64 gig Note five. In a Nation where we are granted freedom of choice mine freedom was stripped away from me by this monster of a mobile phone company. Good luck if you go with T-Mobile. A very unhappy American and soon to be ex T-Mobile customer.

Unreliable connections, call drop-off for no apparent reason, billing error so screwed up (they have not fixed my billing error for 1+ yrs, every month I have to call for correction, and every call they promised to fix it but never got fixed, very frustrating).

T-Mobile one is great. I never have to worry about how much data I use, and if I have a slow use month, I get a rebate. Also, every Tuesday, I get a free gift. I have coverage everywhere I go and it's faster than my home Wi-Fi.

Able to use phones in many places that others cannot. However plans are becoming a little more expensive than others and phones are not worth the amount of money you pay for them.

I enjoy the accountability of this company along with the credibility of the company. Customer service is fair and go beyond duty to satisfy you about concerns.

Three months ago I was informed I didn't pay my bill. Long story short, someone has accessed my account from within T-Mobile. They take my money from the bill pay and pay their own bill. Now, my access code has been changed. Their response pay my bill auto pay. NO, someone is doing an inside job and they want access to my bank? I've reported them to the BBB, waiting for their response since they have no solutions. I want whoever is stealing my money and changing my passwords arrested.

I switched over to T-Mobile in March of 2017, suckered like everyone else with the low price offer. This was one of those cases of you get what you pay for. The unlimited plan for 2 lines was $110 per month and they were giving away a 3rd line for free!!! All sounded great a reasonable cell bill. Day one started with problems, my wife's phone would intermittently connect to the network. So we went back to the store to get it fixed. They claimed some crap about the phone and said we have another offer going on, if you give us that phone we will give you a new iPhone & or the same phone Samsung Galaxy S7 FREE!!! And it will work on our network. Great, we go and do that, as we were told at the store we would see a $30 charge for the phone each month and a $30 credit to follow. It was explained that the reason was that they needed to protect themselves so they don't give us a free phone and we go switch networks, made sense, so away we go.

My husband is currently in the US Virgin Islands doing hurricane recovery work. In 1 week he used our 200 MB of data somehow. I tried to get his usage increased but was told he could only get a data pass for 50mb @ 15$ a week. Please explain to me how that helps! I was told there was no options to increase above that and regardless that my husband is risking his life to help thousands of people affected by hurricane Irma, the fee couldn't be waived and there was no way to allow him data. I'm extremely shocked at T-Mobile considering the unique situation my husband is in. I find it hard to believe that this company cannot assist the victims and disaster recovery teams or families for that matter of fact!

They just changed my plan without my consent and send me bill. When I called to solved the problem they twice hang up on me. When I ask for manager again they hang up. On top T-Mobile has very weak or no signal at all. Unlimited phone plan but many time without signal... or with two bars but still not able to go to some websites only if you on top of your T-Mobile signal have another wifi support from somewhere else.

T-Mobile's billing practices are very difficult to understand. When you sign up for "Jump on Demand" you aren't necessarily aware that you will pay the quoted amount for 18 months followed either by a balloon payment of the "residual value" vs restructuring monthly payments to cover this amount. When you try to pay these amounts off you find that there is a very brief window after paying your most recent bill balance. If you make payments at any other time they go towards the following month's balance and not towards the residual value. Also, T-Mobile makes a big deal about their unlimited data plans and binge video streaming. They are less clear to point out that when you use your smartphone as a mobile hotspot to project to a monitor or TV (as we do when camping) is limited to 10Gb/month followed by throttled down speeds making service useless.

Experience is great, just not happy with the family plan. I'm spending $300 for me and my daughter every month because I'm trying to pay for the phones, which is ridiculous to me. I become indignant, $300 I can purchase groceries.

In comparison to the other companies that offers unlimited, they don't drop speeds. A little too much attention towards the younger generations and not mature groups. Don't like that you have to put down payment on phones with more storage capabilities. It should be that the taxes are paid and yet another option, pay it all out in payments...

I have used T-Mobile since 2001 and have always had the best cell service as well as the best customer service even when I was out of state. I definitely would recommend T-Mobile.

I visited TMO store 9068 in Fresno to consolidate separate accounts my wife and I had with T-Mobile for 4 years, meaning we overpaid for that service over the period. They put my wife on my account, which resulted in changing her caller ID to my name. This has yet to be fixed. I was then offered a promotion to trade my iPhone5s for an iPhone7 with a 300$ rebate (including trade-in value). I picked an iPhone SE, paid for it in full and was told to go on TMO promotion website to redeem the rest of my rebate, complementing the $36 I got for my trade-in.

Binge On not working on my account. Took all my data and my Stash... was ASSURED that it would be replaced and of course, it isn't. After numerous phone calls, after being on hold over and over and calls dropped and being told "Sorry, it wasn't notated so, too bad for you". I am now FURIOUS with T-Mobile's horrible service and customer service on top of that.

When thinking about transferring my cell phone provider, I contacted T-Mobile to find out if my specific area had good coverage and was assured it did. Because of this, I chose to include my daughter on a plan with me and switched to T-Mobile. After doing so my daughter lost hundreds of dollars in business when clients could no longer reach her due to no coverage. I chose to drop her phone from the plan because of this but kept my own as I had coverage (for the most part) where I needed it. When canceling her line, T-Mobile customer service told me that we should have never been told she would have good coverage at her location as she was in a dead area and coverage was highly unlikely. They continued to charge my account for two cycles for a two phone plan. Anyone contemplating a switch to T-Mobile should think twice about doing so. The company is a JOKE!

Concern about watching videos on YouTube, stating that I use too much memory. I pay my bill a mo. Have a right to watch what I want to see. Other than that service is wonderful.

I have used several different phone companies. By far T-Mobile has been the best. From customer service to being able to upgrade new phone often. We have never had a problem.

I have been a customer of T-Mobile for 15 plus years and they thank me every call. They are pleasant to work with and greet me every time I go in the store.

I had a bad experience pre-ordering an iPhone on the T-Mobile website. The first time I placed the order, I had the option of getting next day shipping for free or 3-7 days ground shipping for $6.99. The default option was the $6.99. Of course I selected free shipping instead. Yet after I placed my order and received the email confirmation, I was charged for the $6.99 shipping. There was also a glitch in the system so that my apartment number was not shown on the shipping address in the order details. I called up customer service right away (5 minutes after I placed my order) and they told me they couldn't cancel my order because it's a "pre-order". I had to argue with them for 5 minutes, threatening to file a dispute with my credit card, then the representative finally said "let me talk to my supervisor" and cancelled the order.

First of all I think Verizon and AT&T are way overpriced for the value. They have one of the oldest infrastructures and it's been paid for yet they charge the highest prices for less service. I have been very pleased with T-Mobile service even when I travel and the customer service has been great. What I have noticed about T-Mobile, depending on what retail store you're in, the service and knowledgeable staff differ greatly.

T-Mobile caters to multi-family use. Those of us who are single family users pay more. I only have T-Mobile for international use. Otherwise I would use Metro PCS.

I went to change my service about 5 or 6 years ago and was sold a bill of goods that I really did not want. All I wanted to do is reactivate my phone that I had been using. They told me that they should send me two phones. It would be 100.00 a month and that I had as much time as I needed to activate the second phone. Next thing I know is that I am getting billed for three phones at the cost of around 250.00 to 300 dollars a month. But that wasn't the bad part, the phone that they sent me died the first day, so they sent a new battery (was told always start there). Almost the same day the phone quit again, well ok then send us the phone and we will check it out.

Reliable, awesome service always - customer since 2010. Wish the price was a little lower, but they are still very competitive with the other big providers.

I switched from AT&T to T-Mobile with the deal that they will pay for the remaining of installments for the AT&T phone. They send me a new phone then I send the AT&T phone back to T-Mobile and they lost it!!! 6 months later still fighting for the reward money when switch companies. I spoke with 12 different people and 3 supervisors (all in Tennessee). NO ONE resolve my problem. It was always a: “Sir we are not have the response from our department in charge, please call back later.” Bottom line they dragged this problem for all 6 months and now, I don't have the reward money, nor phone, and I still have to pay AT&T for the old phone... $40 per line is a good deal but that is also what we get as far as customer service. Be careful when switch or start a new service with this company.

T-Mobile has continued to improve its service since I signed up. My rates are quite reasonable compared to other carriers. Their customer service is very good as well.

The employees are helpful but my phone continues to get hacked into by breaching the network. AT&T and Verizon were no better. The customer service w/ T-Mobile is a zillion times better but they should all hire the white hackers because hacking is out of control. I never had a problem with an Apple phone until they created that backdoor. I think the new Blackberry will help!

T-Mobile has always serviced me well. This is my fourteenth year with the carrier and their services from phone to customer have been exemplary. I am truly looking forward to continued years with this carrier.

Not the best coverage, used to be a lot more helpful. Used to be great service, now just so so. Been with them 14 years and now changing.

Cancelled my prepaid account with $52 left in it in July 2017. They promised would refund it after cancellation. Called them September 2017 and would not refund it. They said to find another T-Mobile customer and they will give the $52 to them!!!

I have a grandfathered unlimited data, calls, text plan. It works fine but all the added expense of buying 3 phones on a payment plan and the line charges are a bit too much to pay monthly but that's the only way we can afford it.

I HAD to "upgrade" to an Android from my reliable LG Flip Phone. They did give me a free booster and that helps a lot. Service tends to be reliable other than the need for a booster.

I've enjoyed my experience with T-Mobile for 5 years. They take my payment with auto pay each month and they are within $1 each month of the agreed upon amount in my contract. I have 4 phones, three with insurance. I have a tablet, also with insurance. Five devices, 4 with insurance, occasional SIM card or technical advice, at no charge. They are an awesome company that has a number one priority, the CUSTOMER. I used to have 5 phones with AT&T. It was a nightmare, never use that company when you have this one that is always going to put their customers first. T-Mobile is the best cellular company out there.

I recently switched over to T-Mobile from Verizon because the Verizon bill was outrageous. Problem now is I have to go outside my house to make a call. T-Mobile is rated above Verizon for coverage but I doubt it.

Now I am receiving calls from strangers all day long and the owner of this number should be a girl. They might think that I took the girl's phone... The scariest part is now I am worried about T-Mobile would sell your social number or personal information to the scam people.

I've had no problems so far. My bills are paid on time, all my issues are resolved quickly and the representatives in the stores are friendly too. I would recommend friends.

Been a customer of T-Mobile for over 10 years; find their signals very good. Customer service at their corporate stores very conscientious; 3rd party stores, service sucks.

I purchased a T-Mobile card for 50.00 at a Family Dollar store to be used on a locked T-Mobile phone. 11am called started new service with new phone number... 3 hrs later phone not activated. Called T-Mobile again... gave the # they provided me with & doesn't exist... 4 transfers into this call I scratched the card to add the minutes and the ** tell me they can't add minutes to this #. It's now real. Huhhh?? They provided it?? Now isn't take it back for refund... asked for mgmt to help me. Not only was he a smartass but it funny I can't get a refund. The whole experience makes you feel like they're on purposely trying to screw with you for kicks. What a bunch of **... consumers beware. I don't purchase cards at any of their retailers. They don't honor them and you're out their money!! Cause you scratched the cards.

I have been a T-Mobile customer for approximately 18 years. I have had a few problems, but none in the last decade. I like my service, and pay close attention to new promotions. That's the way to get the best service.

T-Mobile generally has decent signals in the San Francisco Bay Area. There are certain spots in Oakland where there is either abrupt term of signals or quick fading into black hole. Data speeds are also affected in those areas (close to I-880, a major freeway). I haven't had any challenges with customer service yet. Most of the colleagues are receptive to customer needs. They are also good in explaining charges which may show up before making changes.

T-Mobile's customer service has been excellent, and they are simple to use. However their coverage outside of central metropolitan areas is very spotty.

T-Mobile is an excellent company, the rates are very reasonable. The service in store would be excellent if they had more customers representative to take care of their customers.

I've used T-Mobile for the last 4 years and in all that time the only problems I've ever had with my phone was when the battery actually went dead. Otherwise I have had good reception and excellent picture taking on the phone. I have a Samsung Galaxy 3. Then anytime I've had any problems with the bill or anything all I have to do is call. If I have problems with the phone I take it in the people who are at T-Mobile whether it's here in Florida or at in Texas where I was from and I have had no problems at all. They help me in any way they can and they showed me several things about my phone I did not know. They have transfer pictures from the phone to the Zip drive or whatever you call it that goes in the phone - the little memory card and that has helped me a lot. I really appreciate all their help and I love the company.

I generally like the company. Been with them for 3yrs but there are a few flaws. My service works poorly in Walmart and a few other places and my bill can be a little high at times. Overall, I'm happy with T-Mobile. They gave me a chance.

T-Mobile has problems. There is a lot of dead zone areas. They do not match any other cell phone companies and you're on hold for a good hour and a half. I know because I have T-Mobile for four and a half years and I left them for 2 years and just came back and they said they will promise me everything else and I'm still disappointed of the service. I tried to talk to the higher-up authorities of the company. I leave my name and number and they do not call back. The turnaround time is terrible and they do not I mean do not respect the calls that you're telling them to have problems with on your phone at this time. I will be looking for another phone company and I hope they give better discount for military personnel too. Thank you very much.

I cancelled T-Mobile, because I was given a company phone with another carrier. I didn't have bad customer service until cancelling, however, I noticed I was still being charged the same amount each month, even though my phone had been paid off, for several months. I went ahead and cancelled and they are trying to charge me for another month and have sent it to collections, affecting my credit score.

Great deals for new consumers but not many great deals for grandfathered consumers and need more upgrade deals. Service coverage is great and never lose signal but that could also be the phone that I have.

Always have good service on the phone. The customer service people do their best to solve the problems I had in the past. However going to their store is a different story. I encounter little help since sales is their main concern. For example I bought a $400 phone few months before and was stolen. I went to the store to report it. I want to trace it but he decline because I have not insure it. The person on the phone at T-Mobile was more helpful and I was upset enough to buy a phone from Best Buy. By the way they have better policies on purchases.

Have had AT&T and Verizon. Prefer T-Mobile. Only downside is rural areas when traveling. Otherwise, costs and services are much better.

Great company, great service, and reliability. I’ve been with T-Mobile for 2 years and I am very happy with them. I would recommend them to everyone. They are always updating. I never had any problems.

I have been with this same company for 31 years. It has had a few name changes over time but they have always been good to me. I hear people complaining about competitor's services and it makes stay right where I am.

I used to be an AT&T customer but left them after many years given the rates got higher and the services level declined. T-Mobile has the best rate plans specially in roaming rates and internet availability at all times. With my kids using T-Mobile I don't get penalized for overages rather a simple speed adjustment. Great Job T-Mobile.

No complaints, they make me feel like a valued customer and usually resolve any issues in a prompt, efficient and courteous manner and I do not foresee me switching to another provider in the future.

I have been a T-Mobile customer for about 5 years. They would help breaking down your bills if you're going through rough times and they provide unlimited data that's really unlimited. The customer service team are awesome, they are always knowledgeable about their product and they make it easy to understand your bills. Overall T-Mobile is the best around. I would recommend the entire region to switch to T-Mobile. That's one company who does what they say. They would do no gimmicks. I personally would never switch from T-Mobile.

This Alcatel A30 Tablet isn't worth the box it came in. It constantly crashes with no patch available to stop this... and T-Mobile coverage area is NOT AT ALL satisfactory. Nor is their customer service to try to resolve the problem. Very frustrating. Spend a few bucks more for a device more and company more reliable.

I ordered 4 phones online with assistance over the phone. They were all suppose to be under a family plan. I got my first bill and it was for over $1,000.00. I called them and could not get anywhere over the phone, so I stopped into a T-Mobile store. I talked with an asst manager and asked them why I was getting charged this much. They gave me an explanation that because I ordered online that it all got messed up. They made the adjustment and my bill was $425.00. The next month I get a text message that my services were going to be interrupted if I don't pay the $1,000.00. I went back into the store and they said don't worry we won't shut off your service. 3 hours later all 4 phones were shut off. I went back into the store again this time more irritated. They told me to be patient and got the real manager this time to see if they could sort out this mess.

I was with T-Mobile for 7 years and finally had had enough of their horrible service and customer service. I was told if I was to cancel my service I needed to do so by the 23rd of whichever month I decided to cancel. So I had cancelled my service and switched to ATT (which is amazing service and customer service), by the 23rd. Of course T-Mobile had no recollection of me cancelling before the 23rd. So it doesn't show that I cancelled until the 27th. So now I owe a remaining amount of $137.80. Which I decided was fine and I would pay off the remaining amount I owed on my device which was $165.99, so a total of $303.79.

Some of the worst everything, they will walk you through the same steps that you went through every single time, the customer service is nice, but after 17 years of crappy everything, I have had enough!!! I have plenty of YOUTUBE applicable video too, please advise!

I've been seeing positive reviews for T-Mobile as far as their coverage for a while now. And after three years with Sprint I decided to switch plans. I brought my own phone to T-Mobile. And told them that I needed an account that would verify with PayPal so I could leave my online store. I was promised by no less than seven people while setting up the account that a no credit check account was the same thing as a regular credit check account. So that's what I did. A week later when it still wouldn't verify with PayPal and I was reading or blog posts I found out that it is not in fact anything like the regular credit check account. So I called T-Mobile and said “What do I need to do to switch my plan to the credit check account.”

Been a loyal customer for 10 years... with 4 phone lines. Today they offer a buy one phone get one free promotion... so we figured we would upgrade two of our phones. Well turns out they don't give a hoot how many phones you have. To get the deal, they want us to open another phone line!!! -- why? So I can have five phones with spotty coverage???

Revvl, a T-Mobile-branded phone, has great features for price range, incl. 32 GB int. storage. In a MN T-Mobile store, asked about switching from current prepaid $45/mo with free One5 8 GB phone, 4 GB fast, to buying the Revvl under a similar or maybe slightly worse agreement. Fine print on phone card said $160. I'm not eligible for $125 cost of phone because of plan I'm now under. Can't start from scratch, & sounded like someone switching from another provider isn't eligible. Who is eligible? Usual fast-talking doubletalk have been hearing for 20 years from all the major & not so major companies. Sounded like would also be forced into a particular higher-priced agreement. Makes me wonder what other surprises would appear after signing their fine print. Switched from Boost to get customer service; competent, friendly help in T-Mobile stores.

I decided to switch from Sprint to T-Mobile simply because the monthly rate was better, and I thought my coverage would improve. I spoke to someone on the phone and ordered this GREAT plan (10G Data, Unlimited Talk and Text and ALL for just $50, T-Mobile will cancel my contract with Sprint and pay off my iPhone so I can use it). The rep said the only catch is that I will need to purchase any phone with them to use for the first couple weeks while they are paying off my old device and unlocking it so I can use it.

T-Mobile is the most incredible company of life! I have been with them already for 2 years I regret ever joining them. First of all, their coverage sucks among south Florida, even with their wifi home booster it sucks. They claim their coverage is everywhere but it's really not. There's slow internet and some of the call fail all of the sudden. Also the fees they have against international calling is out of this world. I had called to Colombia about 24 minutes and they are charging me $72.00. I mean I know they must charge something because I didn't have the international calling added but come on 3 DOLLARS PER MINUTE. Are they nuts!!!

I asked a sales person for price and they asked a few questions and I was given a price higher than my current service. Then I started getting messages that my credit was checked. I never filled out a credit report or was advised that my credit was checked.

I was with T-Mobile prepaid and their service just would not work for me. I could never call, text or get the data to work. I called them numerous times and they were of no help. They kept blaming the SIM card and even after I replaced it I still kept having the same issues. So, I was kind of forced to switch to a different carrier just to get my phone working so people could contact me again. I had $96.00 dollars in my account and tried to get them to reimburse me for them. There was no way they were going to do it. I even asked to speak to a supervisor but he was of no help. He was completely rude, unhelpful, and hung up on me. Avoid T-Mobile at all costs. Their customer service is horrible!!!!

The worst company. Do not believe their promotions! They will do everything what they can not to pay your money back! Hello there! I bought 2 phones Samsung Galaxy S8 "buy 1 get 1 free" in May 24th. Store's manager said I have to purchase 1 phone and another one. They will change monthly and then refund me in a few months. And I added one line as requested. Sales person gave me paper how to redeem it, I filled it up online.

I had a deal for $130 since January then the bill increased suddenly to $150 for no reason and when we talked to the guy that we made the deal with he told us it's taxes. Is it possible the taxes increased by almost $20? And he told us "talk to the company. It's not my fault" and we talked to the company and they were so rude to us and they told us to talk to the guy and the guy left the store even when we talked to him. Before he left he told us "it's not my fault it's the company!" So, now it's who's fault? Why I have to pay extra $20 for taxes? So, this is not a business and they didn't keep their word! I just want to pay the money that the deal was about.

Me and my family switched to T-Mobile on November. The promotion at that time was, "Get 3 lines for $140.00 and line #4 is free". We signed and paid the initial fees. About a week later T-Mobile had the same deal/promotion with a lower monthly fee of $120.00. I called T-Mobile to ask if that promotion can be apply to my "very recently" created account. According the T-Mobile CS Rep. the promotion was for new clients only, therefore I did not qualified because my account was already created in their system. The T-Mobile Rep. explained to me, they had another promotion "only for existing clients" for such I qualified. The promotion, "Get two additional lines for free". I could not believe it, I had to ask the Rep. to review my account and the promotion "multiple times". After a while, I was starting to believe him, but still it was too good to be true.

I have always used prepaid service from T-Mobile for the last ten years that has now been ended due to their mistreatment. My account has always been in good standing as it is prepaid only! I bought a used phone over two years ago and activated it with them and have been using it ever since. I now want to unlock it to travel internationally and use another service while abroad but T-Mobile refuses to unlock it.

T-Mobile should not bother with promotional giveaways. Each store receives a handful of backpacks or other items they're offering and hundreds of people trying to obtain one. It seems like they are just trying to lure you into the store. They give you a week to clean your backpack but they were going in less than one day. Don't bother trying with T-Mobile. It waste your time.

DO NOT USE T-MOBILE!!! In the last year T-MOBILE has been absolutely horrible!!! And terrible service in our area!!! They have messed up so much! I had a $600 phone for 3 years that I loved and had to get a new one because of some issues, they tried to send me a $50 phone... I was suppose to hold that value of my phone and transfer it to the next. That was the deal when I had my phone... ended up getting an LG G5 which took almost 5 months time get and now the back button quit working.

I had my phone stolen over the weekend. The people in the chat were more than helpful in getting me a new phone shipped as they knew I had transportation issues. Phone arrived in 2 days, and then I'm told I need to go to a store to activate the new SIM Card, which they sent along with the new phone. Never was I told this was going to happen, I have no available transportation and ended up spending 35$ in UBER to get back and forth to a store (luckily using my wifi to get the UBER App to work. If the UBER guy couldn't have found my house well then what would I have done).

I had been with this co. for at least 6 yrs. Never missed a payment. Towards the end of last year (2016) T-Mobile said my wife and I needed to upgrade our phones to keep up with changes and it would cost 60.00 a phone. OK. They billed 5.00 more on my bill making it 67. And change. In March they said they were going to give us free phones. Well I asked if they would take the 5.00 charge off my bill. They said no. Well I had just bought these phones. They were like new, and now I could not use them any longer. I would give them back. No. Still had the boxes they had come in. So my wife and I started to look for a new provider. We found PCS mobile. Gave us 2 free phones and our bill was 50.00 a month almost 20 dollars cheaper than T- mobile whom I was with for SIX years.

Bought a T-Mobile s8+ for 900.00 and some change just spent a week out of town and could not get any data on it but my wife on her older phone had no problem. I called Tech support four times trying to fix it. They told me it was the phone, I didn't know of this problem till three days ago and when I got back to town I went right to the T-Mobile store where I bought it. They want to send me a refurbished phone in place of a new one that I paid for, I have been with them for 13 years four lines, I called to cancel my lines and they said, "See ya later." No customer care at all. Where is the loyalty?

This company should be put out of business. First I left them after 6 months of my bill being incorrect and having to call every month, second customer care is beyond ridiculous. Always get a different answer to the same question. I left them for US Cellular, I had a balance for three devices. Received my final bill and called to set up a payment arrangement which they refused to do. They said "you can pay what you can each month and maybe that will keep it from going to collections." It didn't. I received a call from a collection agency. I called the Attorney General, sent the collection agency a letter to stop the calls and called T-Mobile to work with me, got transferred multiple times, put on hold in hopes that I would hang up. Which I didn't. I have since contacted the FCC and sent in a formal complaint. Worst cell phone company on the planet.

T-Mobile employs these agents who call the customers and the agents change every few months. One such agent called my husband saying he will get 2 Alcatel tablets for free since it's a business account. If we exceed 2GB we will be charged, we would be charged one-time registration fee and that would be reverted and there is no contract. My husband agreed, we even have the email from the agent. Again the next offer was a hotspot, an LG and a Samsung tablet. He said the same thing. Lo and behold nothing is for free, we are getting charged 250$ per month for 8 lines, 2 of them not associated to any devices. Called T-Mobile 15 times, only 3 agents helped somewhat. We have already paid off the iPhones and still get charged a fortune.

I was a customer of T-Mobile for a decade or so. On 6/26 I moved to Verizon. I got a full month bill - automatic bank withdrawal - on 8/15. I called and the rep explained to me that in "terms and conditions", once a billing cycle is started, I will get billed for the full month! Those are unethical business practices, that the Federal Commission should not allow. As I paid my telephone bill twice that month (to Verizon and T-Mobile!). And paid T-Mobile for services I did not use. That is T-Mobile's way to say thanks after all those years as a customer. And T-Mobile's way to ensure that if I change my mind I will return! Right??? After such poor treatment, my phone provider will be anyone else THAN T-Mobile! John Legere can look cool on any TV money channel - should apply some honesty to the delivery of services and train his employees with that in mind!

I was one day late on a phone bill. My fault. I go into TM to pay the bill at the end of February. Phone is turned back on. I also purchased a chip in case I needed another line. The guy said the line was free which it was but I have plenty of devices. Did not need one. March I go back in because my acct. for bills TM tries to draft almost 350 dollars. Call TM and they said they would take care of it. April still not done. May still not done. Call in. Pay my bill in full as I do every month and to make sure this comes off. Never once mentioned in all those moths about a unpaid bill. The investigation that was done is the real crime. The person that was in charge is a crook.

I called T-Mobile and ordered service for the first time on 8/1. After further checking on coverage it was determined the phone service from T-Mobile would not meet my needs in many of the smaller cities I travel to. I called T-Mobile and they said to refuse the phone. I did that. They received the phone on 8/11. The W/B number confirmed the receipt. Now they say phone was not returned. What they did with the unopened package after they received it is out of my control. Many people have complained of the phones they returned not being received in Connell, TX.

My mom switched from T-Mobile in March, due to not having good signal EVER!!! Well, during the switch, she noticed that her bill was not accurate to the numbers for the payment plans on phones. Now mind you, she has been with T-Mobile for 16 years, never late and always paid her bill. But anyway, she contacted them about the bill, because it needed to be correct for her to receive her payoff from the other company to switch. She was informed that the bill would be corrected and she should receive it soon.

I try to do unto others as I would have them do unto me, it's the only decent way to live. I'm not rich, in fact I'm struggling like most Americans. So when T-Mobile literally steals $55 from me it is a big deal, not so much the money but the principle. I bring in a phone and open up an account with T-Mobile, $55 for one month. As I'm waiting I'm literally resetting the phone. I get my sim card and finish resetting in front of the store, and then there's a problem. FRP activation lock. I entered the correct email, correct password, it won't work. I go back inside, T-Mobile rep messes with it, tells me to contact cust service. I do. I'm on hold for a tech for 38 min.

I am on a plan with both my grandmother and myself for data and service. However neither of us get phone service at home! Like what is the point in getting T-Mobile if we cannot use our phones at home, especially my grandmother who needs it to call for help or myself in applying for work or school. Have been calling and going to stores almost monthly to try and resolve this issue and half the time, the T-Mobile staff do not believe me when I tell them it's a coverage issue pinning the blame on my non-T-Mobile phone WHEN my grandmother's, which is T-Mobile, also does not work here at home.

I purchased a cell phone on an installment plan (EIP) in May 2016. On July 14, 2017, I called their agent, and asked for the payoff amount to pay off the EIP plan. I did this because I wanted to verify the exact amount needed to pay off the EIP. It seems that the numbers reflected on the bill and website are a month ahead - the total amount due is deducted from the amount due on the website when it is billed - not when a payment is received. So their own employee, who did not know this, quoted me a payoff number that was one payment short - even after assuring me that I was paying off the account in its entirety! Imagine my surprise when I got the bill this month, and it shows a EIP payment due, while the website showed a ZERO BALANCE on the EIP!

I purchase two phones from T-Mobile store on November & then another a month later. I was told my bill will stay the same $160 monthly for four device for about a year. Now they telling me I've been late since I received the phones. No one never said such things when I go in the store to pay. They say $160. Now eight months later customer service says it's $240 monthly. Someone told me wrong. Sad company. This accumulate a host of charges to the customer. I have the contract. Why can't this company stand behind their word. No I can't recommend T-Mobile at all for no one service to much nonsense.

This company and all of their employees are a complete joke! For 2 days in a row now, I've tried trading in my brand new J7 Prime because it's the worst phone I've ever had the displeasure of owning, not to mention the fools don't even carry a fitted case for it, which therefore forces you to buy insurance! ALL of T-mobile so-called "Help" topics and troubleshooting instructions are WRONG! Not one tip or step by step help worked at all, so you can't even figure out how to do most of the things that are simple on all of the S's, therefore after only a couple weeks of having it, I go and try to upgrade and it's been the most horrifying struggle and nightmare I've ever encountered with ANY COMPANY, from being hung up on again and again AFTER being transferred AGAIN AND AGAIN, just to make me do it all myself online, that I had issues with doing PRIOR to calling the mindless sheep like reps!

T-Mobile Billing horrors. I was excited to transfer from my overinflated Verizon service and their crazy fees to the Un-Carrier T-Mobile. I brought my own phone and I am on my way with unlimited service. I love the service so much I bought my first wearable the Samsung S3 Frontier and paid the watch in full. Also bought a LG Tablet with the cost of the Tablet being returned to me via prepaid card when approved. Awesome deal if everything worked as stated.

I was a Sprint customer which I switched to T-Mobile for a better internet services. For the period of 3 weeks trying to get my phone unlock with Sprint wasn't unlocking. My phone was out of service and I was loaned a phone from T-Mobile for $25 for 14 days. Since Sprint was getting a hard time to unlock my phone and I am not willing to buy new phones for 3 lines I had no choice but to switch back to Sprint. T-Mobile is charging me $155.00 for 10 days. I called them and the agent refused to waive the charges. I called the second time and they only deducted $52.00. Which is very unfair. I am stuck with a bill from T-Mobile and Sprint. I was waiting for the Samsung Galaxy Note 8 to come out and switch back to T-Mobile but that won't be happening anymore. I do not recommend T-Mobile with my experiences. The agent shows no compassion.

I am a small business owner and had two accounts with T-Mobile. One business and one personal. My personal account was with T-Mobile for over 9 years!! My cost kept going up. I asked for one of their promo rates and was told I had to leave T-Mobile and come back as a new user to get the promo. So... I left. AFTER my final bills, I received a $1,049 bill on my personal line and a $1,140 bill on my business line. My business is very new and my bills were $120 monthly on the business and $230 on my personal line.

I bought a LG phone. Paid cash 270.00. After three months dissatisfied with phone. Offered $14.00 for trade in. This company is so full of ** you could fertilize a whole planet. This company don't give a damn about its subscribers.

I've been with TMobile for 3 yrs. Not all good but this last one did it for me. I'm going to Apple. So long losers. My prepaid less than a year old cool pad phone broke. Still under warranty so I called tmobile. They said send it to them and I'll get a new replacement. So I sent it in. Two weeks go by and it comes back same old broken phone. They gave me wrong address. So I send it again and it arrives in ten day to the return center in texas I have tracking number and verification from post office it arrived. BUT TMOBILE won't accept that it arrived. They say post office is lying. HA WHAT A BUNCH OF BULL. So I call after 6 transfers and finally a supervisor we make a three-way call to post office that say yes it was delivered but again they refuse to accept that answer.

Today August 9th, 2017, I talked to a customer service representative for the 15th time. The Representative change my OLD number to a NEW number with out permission. (My son's line was the one that needed the change NOT mines. I need my OLD number back ASAP as this is a BUSINESS LINE, the first representative told me that the process length would be during the first 24 hours through an email that I should follow. Because I did not receive this mail, I called one more time and the second representative told me that this process length would be done in 3 HOURS!!! As a loyal customer during the last 7 years, I can tell that I will not recommend this company to anyone!! PLEASE FIX THIS PROBLEM and GIVE ME MY OLD NUMBER BACK. THIS IS A HUGE MISTAKE by your Company.

I switched from ATT to T-Mobile after they assured me I would get service where I lived. Wrong... No service and pretty much lousy service all over. I switched back and asked for credit. They gave me 10 bucks big whoop! What good is unlimited data plan if you can connect anywhere. Ripoff T-Mobile.com.

I shouldn't have taken the horrible service of the so called top service network provider T-Mobile. I ordered for 2 new connections along with 2 new phones, on 8/6/2017 they took the order. By the time I am going to pay the bill they said that the billing section is closed. We will continue the next day. I got a call on 8/7/2017 and they sent me a document of the proof which I signed and made the payment for both phones and new connections too. They took my shipping address on both the days while filling the application form. As courtesy for making my billing late they did a 1-day shipping.

There was a promotion on Black Friday and I bought 2 phones one being a Samsung Galaxy S7 edge (I traded in a S5 for it) and a iPhone 7 (Which also had a S5 traded in for it). Every month in my statement there was supposed to be a credit, they did it for a few months then they stopped. They said I didn't qualify when I called them I'm not sure why. On my statement I'm still paying a full phone. I call many times and everyone has a different story, they have no idea how to work. Plus, now they want to change my plan and I refuse to do so.

I am going to Canada next week for a two week stint and am currently with US Cellular. Yesterday was my last day off before I leave. While in Canada I will not have access to wifi or landline phones. I wanted to be able to communicate with my family without it costing $0.60/MB. I saw the ad for T-Mobile saying they'd pay off your current phone if you switched service, and that they had free voice/text/data roaming in Canada. I also saw that they had the new Galaxy S8 and there was a deal where if you bought two they'd give you a $750 gift card. I called customer service that morning to inquire whether I could use both promotions (the phone payoff and the $750 gift card) and they assured me that I could. I also confirmed and reconfirmed the plan would be what I needed. I asked the other general questions about porting the numbers, how long it takes to get the gift card, etc. My questions were answered satisfactorily at that time.

This company is a complete joke. Mindless sheep who could care less about reality, or justice, in the T-Mobile world all that matters is company policy and how best to take advantage of their own customers. I've been a customer for almost 2 years, recently I got myself a new phone, actually my 3rd phone. So I head over to the T-Mobile store to pickup a sim card and this thing going... I should've known better, for a simple trip to the cell phone store always turns into a walk thru of a new car sales lot... Blah blah blah blah these reps are really trying to sell me a new phone, when I have one in my hand trying to turn it on... Finally I get the answer I'm looking for...."Yes we have a sim card for sale, and the price is $50." WTF I think, $50 for a sim card, yup trying to get over on me... I should've known better... I head home, get online and within 2 minutes I'm in the check out cart with my new sim, for only $10... That's $40 savings, wow T-Mobile is a bunch of **!!

Today July 31, 2017, I talked to a customer service representative ONE MORE TIME to unlock my phone. I need to do this before August 3 because otherwise I would need to pay the month. However, the first representative told me that the process length would be during the first 24 hours through an email that I should follow. Because I did not receive this mail, I called one more time and the second representative told me that this process length would be 14 days!!! Folks, I feel depressed and unsatisfied. As a loyal customer during the last 2 years, I can tell that I will not recommend this company to anyone!!

TMobile continues to amaze me on how they stay in business with the worst customer service ever in history - period! The agents are unwilling or untrained to help solve issues. They look at their own customers as a threat and rather than help, they make the interaction as difficult as possible. Can they please be sent to courtesy school, for starters?

I have been with T-Mobile since 2002 and relocated. Unfortunately there is no signal to stay with them. I have to disconnect their service. They gave me cheap free phone as promotion. They charge me all phones that was the said it was free. I called customer service and transferred to different departments with no help. I end up paying over 600 dollars. Plus every month they charge me few dollars and increase my bill and I had to call them. I do not recommend to any one to use their service.

T-Mobile has sent my balance to collection without informing me or presenting me with a final bill and I figure they are just being spiteful because I switched to Sprint. I requested a final bill as I inform them that I had switched to Sprint and no longer require their service. Instead of sending me a final bill they sent it to their collection and I was only aware of it when I saw it on my credit. Immediately I called T-Mobile and paid the amount with my credit card on the phone and after over 4 months it's still on my credit report and T-Mobile and their collection agency refuse to give me a detail final bill so Sprint can refund my $430 or to have it removed from my account. Until today I'm not sure why and what I paid for. All they are now telling me is that there is a 00 balance on my account and they no other record. THIS IS CERTAINLY HIGHWAY ROBBERY.

I have been a T-Mobile customer for numerous years. I would always tell them how awesome they are, called them every month to make a payment. NOW, I believe they have been outsourced. The last two months have been crazy. Last month, I tried to pay my bill via phone, she barely spoke English, very hard to understand. I never got my text confirmations like I used to get. THEN, today I wanted to make my usual payment, they wanted $9.00 for the fee on top of my payment! They now charge a fee for a phone call payment. I believe everyone deserves a job, but not to our detriment. Still haven't received a confirmation of payment text. Unreal. I will be changing carriers. What happened in the last two months is unacceptable. I am very disappointed in them.