T-Mobile Reviews

Fast forward a year, and we arrive at the current issue. Family traveled to Canada. We spoke with a rep and purchased the international package, .012 per minute, which again seemed like a very fair price. However, once my family arrived in Canada, their phones started receiving calls in text messages from T-Mobile. I contacted T-Mobile and was given the runaround. The rep told me that my wife who was in Canada would have to call to report the problem and the phone would be charged a roaming fee of $11 per mb.

Infuriated by this, I requested the phones be suspended. The rep responded that my wife would have to call to have this done. I reminded the rep that I am the owner of the account. This went nowhere. We actually physically removed the batteries from the phones. Well, once they returned, we were notified by T-Mobile that our phones were suspended due to excessive use to the tune of $2,000. We cancelled our services and will report them to the State Attorney General Office for bait and switch and unscrupulous business practices!

As they did promise me that I would have at least 3g 5 years ago, still on edge, yep, edge anyone remember that! I'm not happy. I would like to sue for all the thousands of dollars they have cost me in business and phone plans alone. I just want a divorce from T-Mobile! My advice to anyone considering them, make sure you live in a big city and maybe you won't have the problems I have. I can't even make or receive calls at home without standing on leg bouncing around the driveway. Really cool, not! And not one of the so-called smart phones that I have paid a pretty penny for will connect through the Wi-Fi at home, which are all supposed to work? To top it all off, one of their reps tried to tell me that if I switched from my grandfathered unlimited data to a 2 gig or bigger that I would have 4g. Pretty funny since T-Mobile does not have 3g in the whole state of Maine. Do you think he was trying to scam me at all?

So, I returned the phone and cancelled my contract. I told them I wanted a refund of the money I spent on the previous 2 years because I was unable to have internet and make phone calls throughout the county. They had admitted they were working on getting towers in this county in the future and said that they would reduce it to $10 instead of paying $20 for internet service because my 2-year contract require me to pay the internet, even though I wasn't getting it most of the time. I told them this was very unfair because I was paying for a product I could barely use. They never offered me to get out of the contract without paying penalties. I want every penny back for the complete 2 years that I couldn't make full use of the internet and making phone calls freely without having dropped calls and failing calls. It would be very easy to see in their system how many times I had called throughout the two years complaining about my internet usage and phone call usage with the BlackBerry.

I had to get a second line with a different company because I could barely make calls from my apartment. Also, I had no reception at all on my way to school and I lived with this fear that if my car broke down, I would have no way calling for help because there was no reception. The T-Mobile number I had was **. My account number is **. T-Mobile would send me to a different state to make my bill payments and I complained to them that if there was no way of getting good service, why am I being charged so much money? And even though they had admitted of having to do very little with the county that I am in, why couldn’t I break my plan without having to pay penalties? They were not helpful at all. It was obvious that they wanted me to continue paying them and they didn't care about my issues with the product they didn't really provide to me.

So I made a complaint to the BBB and finally got a call from the Executive Office and talked to Mercedes ** (877-290-6323, ext **). She told me that I would have to send the phone back. I sent the phone back in perfect working order. Mercedes ** called today and left a message saying there was water damage! I have insurance on the phone. Why would she cause water damage? To make me pay more money? Is this T-Mobile's policy? Are the employees trained to do this? I tried to call her back and of course, no answer. I filed a complaint with FCC and another rep from the executive office called and left a message. I tried to call back and of course answering machine every time. I will file with the Attorney General next if I can get resolution. I just want out! T-Mobile is using criminal deception to get customers to sign another two-year contract and then will not let them out of it without paying in one way or the other.

As of today, I am receiving collection calls from T-Mobile, insisting that I pay for their service through June 10th (an additional month). I explained my contact history above, and the representative said, unfortunately she was not in the department that could adjust the billing, and she would transfer me to that department. The second person I spoke with said that she could not help me and it was the first department that would be able to adjust the billing for me. She attempted to transfer me to the department and I was cut off. I placed a call to T-Mobile. The third person also said that they could not help me and the best means of disputing the bill was to go to the myt-mobile.com website, sign into my account and dispute the bill there. Can I be so naive? Yes, I said thank you and attempted to sign onto my old T-Mobile account. Of course, the service is not available to me because I am no longer a customer of T-Mobile.

I placed yet another call to T-Mobile. The fourth representative flatly told me that going over a single minute of the billing period caused me to be billed for the full month. Now where as a consumer was I ever informed of this ahead of time? And I did receive assurance from the original representative on May 10th. Don’t use T-Mobile. Their service is horrible unless you are within a major population center. "The largest 4G" is twisted statistics. I'll never go back to them.

How convenient that both companies don't have bill records and are just telling me that I owe this amount, which is to me is random, strange, and likely a mistake. Even if there was a partial month due (which at the closing of the account I was not informed that it was a possibility), it would be less than the monthly bill, not three times its amount. Without account records, there is no way to verify if this charge is legit or a mistake (scam?), and I'm stuck paying it on face value, or risk this going on my credit report. Warning: Stay away from T-Mobile.

** went to talk to his manager who was also present and came back with what he called "bad news". He said (and I quote), "yeah, bro, sorry, they want you to buy Mad prepaid and accessories with the phone. They don't make anything on the phone itself, so you'll need to buy something with it." When I asked what I need to buy, he shocked me with his reply. He said, "You got to get like 7 prepaid coupons ($10 each) and $150 worth of accessories."

I got very angry and asked him why, when I'm willing to pay the full price, do I also need to get $250 worth of stuff I don't need and cannot return. He replied with something like "That's how it is. If you don't want the phone, don't buy it." When I asked his keyholder (plays the role of the manager when the manager, ** is gone) what he is willing to do about this because I would definitely complain, he said "go get it elsewhere". I am a customer of more than 10 years. It's insane that a corporate store can act like some kind of mob, trying to shake customers down when he is in need. I am never coming back to T-Mobile, ever!

I got to the store and the guy working on Sunday, July 1, 2012 at about 12:30pm, said they are unable to reverse that I will have to purchase another $50.00 with new SIM card. I cannot afford another $50.00 this month. So, I ordered a new SIM card online at T-Mobile and put in my phone on July 5th. I called customer service at 1-877-453-1304 and spoke to Cheryl. She told me I only had up to 40 hours to call to get the PIN/$50.00 reversed. T-Mobile did nothing for me and the guy at the store lied just to try and make a sale. He did not care to help.

I find T-Mobile does not train their employees very well and they did not offer to put a few minutes on my phone. I realize it is a mistake I made, but with all the technology our world has, they could not reverse the PIN/$50.00. I am upset and do not wish to do business with T-Mobile. I will buy a new phone with another company next month when I can afford another 50.00 or so dollars. Shame on the employee at the Happy Valley Road, Phoenix, AZ location for lying to me just to make a sale for commission instead of trying to do the right thing and reverse the PIN.

I woke up to phones that were shut off again. So again I pay extra next month. And nobody can tell me why I’m paying for extra charges above that. Also, some months they give you a 10-day grace period. The CSR will tell you that it's 10 days. And then suddenly they decide they won’t do that. You people are liars and thieves and you should be ashamed. I pay over $300 - that is disgusting! You would think you would read all of these very similar complaints and do something about it. Why would we all lie? Why would we choose to pay more every month when all it takes is a phone call? Of course, I called you, idiot! I call all the time because your CSRs are too ** stupid to change my due date to fit my monthly pay period. I am outraged. Fortunately, I have a lot of knowledge and I am going to be complaining more than one time to not only the BBB, but to Consumer Affairs and utilities, the attorney general, and I’m calling news stations. You people need to stop lying and calling us liars. You bully people in a corner and then sit there twirling your hair and smacking your gum reading off your ** script: “I’m sorry, ma’am. I’m sorry, sir. Oh, I’m sorry.”

No, you aren't. I don't want your stupid apology. With the amount of money you force me to pay, I should have a golden ** phone that connects to another solar system. This is not a joke. You need to do something and start waiving some of these fees that you basically stole from me. You never allow me to speak to a manager. What the hell is up with that? I’m reading that a lot here. Come on, what is wrong with you? You are the worst company I have ever dealt with and I cannot wait to go back to Verizon and take all my friends and family with me. You suck. So now are you going to actually do something right by me? And even after you shut me off, you called me to tell me that I still had 2 days. And 2 hours later you text saying I was suspended when my phone was paid and on for an hour and half. Get it together, you **. I want my account credited for all of these stupid restoration fees and I want to be credited for all the money I am paying over the amount I was quoted.

Why the hell would I buy all the expensive packages if in the end you would charge me more anyway? Hello? And something is seeing a lot on here, too. All your people are stupid. Every so often I get an educated person who knows the product they sell, but that is an exception. Your people do not know anything. Hell, I’m lucky if I understand them. They all say something different because instead of finding out the answer, they guess just get off the phone. And who suffers? We do! If you don't start answering your customers and making them happy instead of calling them liars and ** them every chance you get, T-Mobile will not be around another 10 years. And I will not cry when you go under. I’m waiting like a fool.

I supposed that in the event of an emergency, I will simply have to turn off the phone or remove the battery and wait while the phone reboots or get a failed delivery if I text for help. And then finally, pay for it all. How do I get out of this agreement without having to pay a termination fee? I've called T-Mobile, and I got told repeatedly it will cost me to terminate or it will cost me if I stop paying for a service or turn off the phone or reboot. I cannot get a real or trustworthy reaction or resolution. Any suggestion is welcome. Thanks.

Customer service's story was that they never received payment and that it does show that I paid the bill but that an hour later that the payment was reversed. Who reverses their payment and how would you do this without my consent or signature? So their story was "you," meaning I, "had to go to the place and tell them why did you take my money." Well, if I authorized them to make payments and to be a T-Mobile dealer then that's T-mobile's issue not mine. Anyways, I went for months and months and just gave up. They had their managers and people investigate the issue but nothing happened. I was past due on my balance and one day I called them and talked to a lady and finally got my credit after 2 months of hassle. I don't know what she did and how she did it but I shouldn't have been put through that.

I was informed that I would definitely have to pay the $200 early termination fee even though the product did not work. I sent a letter stating I will go to civil court if need be. I received a letter stating that I can resume service in the next 90 days. There is no working service and my contract was signed with a reservation of all rights and I do have legal recourse as I take T-Mobile to civil court for a defective service that I do not believe was the exorbitantly priced Rocket for over $180.

The above comments and complaints allow me to see the true colors of T-Mobile as I had been with T-Mobile since 2006 without re-contracting. I'll try Metro PCS now as I pay $25 for unlimited text and calls. I reserve the right for a class action suit against T-Mobile as the Rocket did not work well and then not at all or a really long time to start working as agreed upon by the top engineer in Colorado for T-Mobile. Time to move on from T-Mobile now and they want me to move the matter to a civil process.

Since today was already 06/26/2012 and my account was not paid in full, I called T-Mobile customer service and I spoke to agent John **, ID no. ** and he did not have a clue what I was trying to explain to him. All he kept saying is, "I apologize." Finally, I made him understand that easy pay did not go through, so he then asked me for my CC info. I told him, "You already have it," then he put me on hold for two minutes to check. I explained to him that if T-Mobile easy pay does not charge customers CC on time, they charge $5 to each late payment.

So imagine T-Mobile says, "Sorry easy pay did not work," and then later charges $5 to each late payment with almost two million customers; that's $5 times 2 million a month money they are making with their customers. This is cheating. This happened to me on my two accounts. This has also happened in the past. T-Mobile is cheating their customers and all they can say is sorry. Someone needs to audit T-Mobile accounts and they need better tech people to fix their everyday easy pay problem. They also need to hire some more educated people who can understand the T-Mobile system and who can be nice to their customers.

Monet in CSR needs to be retrained. When I got the supervisor I asked for, she rushed me off real fast with the "Well, thank you for calling and is there anything else I can help you with?" Uhm yes, you never helped me. When I stated I wanted to file a complaint, she sat quiet like she did not understand. I said I wanted to lodge a complaint about the CSR person who took a two minute phone call and turned it into a thirty minute one. Ugh, such a waste of time!

I first asked about removing the data plan from my daughter's phone since the screen was damaged and she is unable to use the service; with that, I was told no. Then, I asked if my rate plan could be reduced because there is no way 3000 minutes will be used; with that, I was told no. I am not understanding why T-Mobile will have a customer (a long-time customer at that) pay for minutes that they are well aware will not be used. At this time, I do not want to extend my contract especially if I am not purchasing any equipment. I just wanted to reduce the rate plan. I still have 3 lines on my account and did not ask about cancelling none of them. Maybe if my bill was cheaper, I could purchase phones, etc and get locked in for another 2 years with T-Mobile.

I don't think I have ever been so disgusted and frustrated with any customer service/loyalty department before. After going back and forth with the customer service representative, and not to mention I did ask to speak with a manager and was not transferred, I was sent to the loyalty department and was told I could really benefit from the deals provided but only if I extended my contract. Again, why would I want to do that? I have been with T-Mobile almost 10 years and was told I wouldn't have any tenure with a new cell phone company if I left.

In all honesty, what tenure do I have now with T-Mobile? I just wanted to reduce my rate plan because one of my phones was damaged and the other wasn't going to be used at all. The only offer provided by your loyalty department was to take $10 off of the data plans on two of my phones, which would drop my bill by $20. Really, I am still paying for a data plan on one phone that will not be used at all, and paying for unlimited texting for all three lines. Not once did I ask to cancel any lines; I just wanted to reduce the rate plan.

Needless to say, after being on the phone with T-Mobile for over an hour, I was only given the $20 deal for the data plans. To add to my frustration, I was not able to log on to the internet service after the call on my line, only to find out, the internet was disconnected and reconnected but with the Windows software. I do not have a Windows phone, which is clearly stated on my account. Not only did I spend over an hour on the phone on Saturday, I had to call back on Sunday (June 17th) at least three times because representatives couldn't figure out why I didn't have internet service. Then when it was all figured out, do you think I was offered some type of compensation? Of course not, but I am constantly reminded each time I call that T-Mobile thanks me for being a long-time customer; no benefits offered at all.

I truly believe in exceptional customer service because without your customers, there would be no company. I received unsatisfactory customer service, no beneficial treatment for being a long-time customer, and I truly understand now why T-Mobile has received complaints and lost customers. I have worked in customer service for over 18 years and even worked at a cellular company and never have I witnessed the kind of treatment I received.

So the next day, I went to a Radio Shack that didn't have this battery in stock. I drove 1 hour to the closest T-Mobile store and they determined it was a "lemon". I bought a loaner phone and activated a SIM card for my existing number. I was given the address where to ship it back to (they couldn't give me a replacement phone because I ordered it online!). I followed their directions (get a tracking number and call T-Mobile back) and mailed the phone back. I then called customer service with the mail tracking number so that a new replacement phone could be ordered. They wanted to charge me $20 to do this. I refused since the phone was defective. I only wanted what I had paid for.

After over 1 hour on the phone, telling my sad story over and over again, someone named Jaime told me that her supervisor had approved a new phone to be shipped to me expedited and overnight. I was told it would arrive no later than Wednesday (It was Sunday). Nothing arrived. Three days later, I drove back the hour to the T-Mobile store to return the loaner and get my deposit back. On Thursday, I called and was told by "Justin" that the phone had been manually ordered and that unfortunately it had been shipped UPS ground! I asked for a tracking number but was told I would receive that via text. I was told that if I didn't receive it Monday, I should call again.

Monday came and went. I called Monday night and I was told that no order had been placed! The rep, Dustin, ensured me that he would ship me a new phone overnight (heard that one before!) and that I would receive a credit for the original cost of the phone. This whole upgrade began June 2nd, it's now June 18th and I still have no phone. I hope Dustin was telling me the truth, but I am very skeptical. I don't know how a reputable company can do this to a good, paying, long term customer.

So now, I'm locked into another two-year plan, not even sure if that now means that I'm stuck with T-Mobile for four years. They should not be allowed to tell people that they are going to save them money and then raise their rates like that. And on top of all of this, which took a good half an hour to fix this situation, I was never allowed to speak to a supervisor to see if there could be any comprise for the now $255 bill that I have to pay when my old bill with them was $175 a month.

Lately, when confronted with these facts, technical support for T-Mobile has said they have been having problems with new equipment installed in the Chicago land tower. Interesting though is, shortly after calling, our reception goes to 5 bars. A day or 2 later, back to 1. They must contact someone for a reset of the digital controls. I just wonder how long it will take to fix this and if anyone else is having this problem. I'm frustrated to the point that I want to break the contract and pay them off ahead of time.

The next weekend we were in SD, the same problem occurred. Issues continued into January and February, and in March, after fulfilling one year of the new T-Mobile contract, we switched to another provider so we would have service while traveling in Brookings. T-Mobile charged us the full early termination charge of $200 for my husband and $200 for me, and added another $150 for turning my account over to a collection agency in spite of my official dispute and complaint to the MN Attorney General and the FCC. The T-Mobile rep who replied to the Attorney General's inquiry stated to me on the phone that they don't make any coverage guarantees; they can drop agreements with roaming partners and they can discontinue service on any towers any time they please.

She stated that those things are covered in the Terms and Conditions and as a result, I have no grounds to complain about their service. They don't take into consideration that a customer has been with them for years and fulfilled multiple contracts or that their agents lie to get people to stay with them. They had also been making errors on our invoices in the months before we switched providers and also on our final bill. T-Mobile is a huge, unscrupulous corporation with no human decency or morals whatsoever.

For instance, the end of last year, I was on hold for exactly 28 minutes, then we got disconnected. I called again, and waited 16 minutes, and I finally spoke to a CSR and changed my plan then apparently, they didn't change it properly. So I used the phone, thinking I have the new plan, but they never applied it properly, so they charged me the wrong amount. Then, they apologized, and took some responsibility, but not entirely. Fine, I said, and I asked them to send me a bill, but they never did. Instead, they sent it to Diversified, and I took care of it with them. But you know what's funny? They even agreed with me, and spoke to the supervisor and took off 75% off and charged me less than what T-Mobile was asking me to pay. Anyway, I told all my cousins and siblings about this, so the minute we find a better plan with another company, we will ditch T-Mobile in a heartbeat.

Yesterday, I called customer service and I was told that I have to pay $200 for breaking the contract that was never there to begin with and we paid the same amount when we cancelled one line. I went to the same store where we bought the phones ready to fight with somebody but found the store was closed last year.

I am sure that you have the information from the day I joined T-Mobile. Please review everything and deal with your employee and let him get proper training instead of misleading customers just to make money.

Boy, we were wrong big time! It’s worse than our first ones - same issues, but twice bad! Again, we’re back with technical support and they finally exchanged it with the same handsets. It did not cure the issues, so we returned it. This is where the big issue started. The other handset presumed missing and we were charged $225.70 from it. We offered to take one of our handsets back and T-Mobile refused to do this for us. T-Mobile never considered that we had so many issues with our handsets since our upgrades. Gabriel ** from T-Mobile’s executive customer relations in New Mexico made me contact him so many times to no avail - until today when I had emailed him awhile ago with a copy sent to the BBB. He insisted that he had called me back and that he also had been calling and left a message. There were no voice messages in our phone coming from him or a phone call. The calls we had received are coming from the billing department wanting us to take care of the $225.70 bill. In short, he just wasted my time telling me something I had already heard. He should have just replied to the BBB instead of wasting my time to contact him. I will not discuss about more than half a dozen scrupulous so-called customer service/care I had encountered, including from a guy named Nelson. I hope they all get AIDS!

I called and asked them why I was being charged $234.34, they replied once again about my daughter downloading games. I then told them that I have blocked her account so she would not be able to download anything! How was that possible? They said that my daughter agreed to the charges, I said she's a minor! She can't legally agree to any contract. They said that the only solution was for me to pay $4.95 extra every month to prevent her from downloading anything and that they would notify the companies that she downloads from to issue a refund. But it could take up to 2 months, and that was not 100% then they would refund me anything! I told them that they are breaking the law. My daughter is not old enough to agree or consent to anything. I am saving the money to terminate my contract with them.

This has rendered my cell phone useless while either traveling to our 2nd home or to my parents out of state. They tell me to use WiFi instead. There is no WiFi as there is very limited internet coverage within miles of where I am staying/sleeping/living. So one day, all is fine, the next day, my phone receives a message at midnight that my coverage has reached its maximum and that's that. I have talked to T-Mobile customer service numerous times. Of course, the standard line is "I can understand your frustration. But...."

My complaint: T-Mobile has changed their plans with a generic statement that says they can change their plans. The coverage is worsening. The coverage is inadequate. I pay more for less. Lastly, I used to receive cell phone signals just fine at my home in a major city. When I upgraded my phone to the LG, my service worsened. I went to the local T-Mobile store several times and they have changed out whatever cards may possibly help. No better. Finally, T-Mobile contacted me and said I can receive a signal booster if I sign another 2-year contract. So now, to receive the signal that I used to use, I am supposed to commit longer to a company that can change their coverage at their will. As soon as I am out of contract, I will be leaving T-Mobile. I used to speak highly of them. Now I can not wait to get out of their management.

Now, I owe my bank 2 insufficient funds fees of $25.00 each. I honestly think this is unfair and wrong, because your company made the mistake by not checking my account payment carefully before double charging me for the same month twice and messing up my bank. Do you understand my situation? I demand with all respect a refund for your T-Mobile Company terrible mistake. I know I’m right and hope you guys do the right decision. Please return my customer satisfaction feeling back! Thank you!

I don't use data plan much, I decided to cancel newly added line but CSR told me like you are eligible to cancel your first line and you can keep the new line with $20 data plan. And once you get your rebate card, then you can lower down your data plan. I was okay with this offer and they redirect my call to cancellation department.

When I talked to cancellation department, they said why are cancelling existing line. We can give you value plan which is going to same as new line have and will also give you the same phone with $179 down payment and $10 each month for 20 months when you renew existing contract. I liked this offer and decided to renew existing contract and cancel new line. But cancellation department said they will renew the contract immediately but phone can be ordered once you return all the equipment that you got for new line.

I said okay and renewed the contract and return all the things I got for new line. After 5 days of shipping, I called again customer care in order to make sure the equipment has been received from their end. Once CSR confirm that they received the equipment, then I tried to order the phone as per the previous conversation. But this time, they said they cannot give the phone with the same price and you have to pay full the retail price for the phone as you are on value plan. They have given me other phone price split option but it does not come to my budget.

I decided to go back to my original contract and complete the existing contract and go for T-Mobile prepaid service. I called so many times to T-Mobile CS and explained the case at least 10 to 12 T-Mobile CSR of different department but not getting any resolution. Now, T-Mobile is saying they cannot put back to the original contract and if I am cancelling the line, then I have to pay cancellation fees which is $200.

I am not getting the service that I am being charged for. And I don't see why I am being penalized with continuing my service with a company that is not giving me what I paid for. I know that there is some lemon law in California that if a product is defective, then it is up to the company to reimburse the consumer if viable options are not successful.

I paid the normal usage charges less the roaming charges. 2 weeks later, my service is being suspended. The rep said until all balance is paid including the normal usage, which will be due in 2 weeks, my account will remain suspended. She insisted that all charges are valid. I told her no normal person will use internet for 3 straight days, in which his phone did not even work. These charges cannot be valid. She said that this will be investigated, but we have to pay all charges, including next month’s usage, to have the phones work.

I told her that we have been with them for at least 5 years under different phone numbers. She needs to consider that we are loyal customers and we will wait for the result of the investigation before we pay the fees. All we need now is to have the phones activated. She refused. I found these people don't even use common sense and are not willing to help customers. Loyalty is not important - only paying up the entire bill is the most important thing. They are not helpful at all and I will love to discard this new contract and move to a different carrier as soon as it ends.

Secondly, after I left T-Mobile on April 14th for another service provider, they billed me for the full month of May; their reason was they don't prorate and bill you for the full month irrespective of when you cancel. Interestingly, my new service provider prorated me for 4 days for the month of April to accommodate me within their billing cycle but T-Mobile wants your money for the entire month. This is unfair & a totally manipulated practice targeted at sucking money out of its customers. I would like for T-Mobile to: 1) provide me with a log of all minutes that my wife supposedly spent on the internet, and 2) prorate me only for the 4 days that I used their service in the month of April.

I was very happy to hear the good news. In the evening, I asked my husband o check our new plan information online. Well, to our surprise, our new plan did not mention anything about unlimited text and the rate was $59.99. I asked my husband to call to make sure our plan included unlimited text and that the Samsung Exhibit II phones were free of charge. My husband spoke to WC who gave us the run-around and stated that our plan was what was stated online, but he was going to have Labrone - who had been the one representative who offered the new plan to my husband - call us back last night because maybe he had added some offer he was not aware of.

One hour passed by and it was almost 10 pm and there’s no call back. We called T-Mobile a second time. This time we talked to Jessy and explained our concern and the nature of the call once again. Jessy did tell us that our new plan included unlimited text, but the phones Labrone had offered my husband free of charge required a data plan - minimum data plan was $10.00 additional per line. We explained to Jessy that information was not the information given to my husband earlier that day and that we had agreed to the contract that included exactly what had been offered: a free phone (had to pay shipping), a new plan for 1,000 minutes (we had 750) and unlimited text for $69.99. The phone is the Samsung Exhibit II.

Jessy became suddenly not so helpful and stated that we could get free phones, but it could not be any cell phone that required a data plan and that the Samsung Exhibit II did require a data plan. At that point, we requested that our plan be reversed to what we had before my husband made the phone call and spoke to Labrone as we did not want the new phones delivered. Jessy then stated that he could do that, but our contract will now be effective on 5/23/12 for two new years. Then, we got really upset stating that we had been deceived by Labrone and that we could not be bounded to a contract that was accepted on false premises. We requested to speak to a supervisor. Then, we spoke to Leo who reported to be a supervisor. Leo restated what Jessey had told us and gave us a phone number to dispute our contract with T-Mobile. He gave us two options of cell phones and both of them are a downgrade from the current phone we have, which, by the way, is a smart phone yet we do not have data plan. How could T-Mobile get away with this? This should be illegal and punished in some way.

Well, as of today, they charged us taxes of $34.16 on each line (which we were not aware of that would happen) and another bill for a month they claim we used, when it had indeed been turned off. Because they did not tell us of these taxes, we are having to pay a bill of another outrageous cost. We do not appreciate being pushed around and walked all over. The guy I talked to on the customer service began to get sarcastic and mean saying, "Well, this isn't my bill, so it's not my problem." Is that how a business should be ran? If so, I'm afraid it's a terrible way of doing so. I just feel (like others I am sure) that something needs to be done with this company and their wrong ways of pushing people around. Thank you.

Trying to convince T-Mobile that there may be an error on my statement, that the phone may be defective or even fraudulent activity may be happening with my phone has been a nightmare. T-Mobile, on numerous occasions, has been non-responsive to my requests (not calling back, dropping phone calls, etc.), suspending my phone service in error though I was compliant with payment requests to keep my phone service activated, and I have on multiple occasions been misinformed about the next steps in the dispute process, which has made this situation even more painful.

The issue is not resolved yet but I have contacted the BBB as well as the FCC and will not back down.

The price of the phone would be $200 but I would be required to pay taxes on the full amount of the phone of $600. It sounded fishy to me but he explained that it was California law and I need to pay the full tax to receive the deal. I agreed to proceed with the new contract and paid him $352.49 for the $200 phone plus tax. He then asked me if I wanted insurance and I said yes. I signed an insurance agreement where he circled the $7.99/month I wound be responsible for. When I received my bill in February, everything was fine but when my March bill came, I was surprised to find that I was being billed $15/month for a financing agreement over a two-year period of time to pay for the remaining $300 of the full purchase price of the phone. I called T-Mobile to complain and they informed me that I should go back to the store, which I did.

I spoke with another sales rep who said that because I signed the agreement, there is nothing they could do. She also asked if I cashed in the rebate for the phone on the special deal they were having that day and I said, "What rebate?" The term rebate had never come up in discussion with the customer sales rep who I purchased the phone from. The new rep told me that I was supposed to have received $300 back for the phone and that the original sales rep should have provided me with a rebate form. Not only did he not provide me with the rebate form, but the deadline for submitting the rebate has already passed, and I am no longer able to receive the $300. Ultimately, I am stuck in a contract with T-Mobile for a phone that I was quoted $200 but for which I must now pay $600. I think it is irresponsible of the original sales rep to not only have quoted me the wrong price, but asked me to sign an insurance contract without showing me the financing agreement that was later stapled on top of it.

At no point was I asked or required to sign or initial the terms of the financing agreement. In addition, the terms 'finance' and 'rebate' never came up in our discussion and I had explicitly told him numerous times that I did not want to finance the phone nor pay more than $200 for it. I told him exactly what I was looking for and in turn, he did not provide me with full disclosure of the terms of the contract. When I went back to the store, I was informed by the other sales rep that I was not the only person who had this problem and that the original sales rep was misinforming other customers as well, but that because I signed my contract, I was fully liable for the fees I was wrongly coerced into accepting. I do not think that I should be held liable to pay for something I had stated that I didn't want, and I believe that it is T-Mobile's responsibility to provide financing details to their customers when selling new contracts.

Not only that, but bait-and-switch tactics, lies and asking customers to sign an insurance contract without showing them the financing agreement on the first page is downright dirty and unethical. I have done extensive research on the Consumer Legal Remedies Act, California Code of Civil Procedure 1750 1784 which prohibits unfair or deceptive acts or practices in or affecting commerce, including, but not limited to, persuading a consumer to sign a document by misrepresenting it to be something else. I am not the only person who has had this experience with T-Mobile. Their customer service department has told me numerous times to go back to the store and the store has told me numerous times to call customer service. Neither of them chooses to take responsibility for this problem. Therefore, if I get the runaround for a sixth time, I will file complaints with the FTC, the Better Business Bureau, and the California Attorney General. I will not give in without a fight.

I expected my service to end in a month, so I called to verify the exact date and they said it was due to end in June 2013. I told them that I have the original contract in front of me and that is not true. The woman then said that I signed something in June of 2011 agreeing to alter my contract to unlimited and extended it one more year. I told her that is not true. I would never have done that as I was already dissatisfied with the service. She told me the only thing I could do was to contact the contract dispute center via email. I asked her to provide me with a copy of the new contract that I allegedly signed and she told me she could not do it. She provided me with the email address, contractdispute@t-mobile.com.

I sent them a message and after not hearing anything for three weeks I called back. I told them I wanted to speak with someone in the contract dispute department and they told me that they did not have a number for that department. I then explained the whole story again, and the woman acted surprised to hear my issues. Don't they have some kind of notes system so I don't have to repeat myself every time I call in? She asked me to verify the email address with her and when I did, she informed me that it was wrong and the correct address was contractreview@t-mobile.com.

If they think that giving me the runaround is going to make me stop trying to fight them on this issue, boy are they mistaken. I have already filed a complaint with the BBB and am putting together my information to send to the Attorney General's Consumer Protection Bureau. The only way we can get better service is to vocally complain in every form possible. I urge all of you with complaints to file a complaint with the BBB and actively fight them on whatever your issue is. I know it's hard work, but they make it hard so less people will actually do it. Do not let them win.

I went to a T-mobile store to buy a replacement for my SIM card, and expected to pay more than the $30 to get a better product. I purchased another Samsung phone for $70, expecting the price difference to reflect a superior quality phone. The phone does work all right so far; my complaint stems from the fact that while researching some instructions online, I found the same phone on sale at Walmart.com for $28.

Now, why was I charged more than double for choosing the T-Mobile store for a replacement? By the time I realized this disparity in price, the 7-day return option had already passed. Why does T-Mobile charge so much more for the same product when a retailer can offer it for less than half the price? This experience has left me very dissatisfied with T-Mobile, and when I am ready to upgrade to Internet capability, I will be inclined to choose another company.

Two months ago, I received a bill for roughly $85 from them for the service I never had. I called them yet again (at this point having logged an easy $1500 at my hourly rate on the phone with them). This time they were apologetic, nice, and seemingly co-operative. Mistakes happen, so when I was told, "We're so sorry about that, it must have been cancelled improperly. I've had my supervisor review everything and this has all been taken care of," I was willing to accept that mistakes happen. Today, May 18th, I got a letter stating "Final Notice, your account is overdue $18. If this is not paid within (10) days of the date on this letter, it may be turned over to a collections agency..." Date on the letter? May 14th, 2012 - received today, May 18th, 2012

I politely explained that I've never had service, and this was the first I knew of any bill, not to mention it was a 10-day notice and here we are on legal day (1). I asked for a supervisor and was placed on hold. When the CSR (Melissa) returned, she said, "My supervisor said we can't access the account anymore so I can't even tell you who the collection agency is." I asked how she recommends we escalate this and was told to "wait until it hits your credit report and then write letters to the 3 bureaus". Apparently I'll have to do that, but I'll be signing legal paperwork first. If not with an attorney, then without. Do not trust this company with so much as a Facebook "Like"!

T-Mobile says they have no records of payments or the transfer. They cannot tell me why they have no records of calls, bills, texts or emails to me about this so-called delinquent account. I am furious about being treated this way as a loyal customer of 9 years. For all the poor service and mistakes that T-Mobile has made, I've overlooked it. However, this is the final mistake that has driven me over the edge. This is just not right to demand payment after this lengthy period of time especially when you have no facts to back it up.

I went to one of the stores but they told me that I have to do it on the phone. This was on 05/16/2012 between 8:15pm and 8:30 pm. I talked to Page and she was telling me that there would be a $5 charge to send me a new one. I said okay. Then she decides, "Let's troubleshoot it again." I told her I did last night and other nights. I just want a new phone. She said that the person that I spoke to last night didn't write any memos in the computer. I said that, "You were just getting ready to send me a phone, now you are telling me that you aren't." She said that when I troubleshot with someone of the 8th that he claimed that it was fixed. I told her it isn't fixed. I wouldn't be calling if it was fixed. I told her that I would have to break my contract and go somewhere else. She said that she didn't want to lose me as a customer but she wasn't going to send me a new phone. It was past 14 days. I am having trouble with it. I am afraid that they are giving me a runaround so that I time out and can't legally do anything with this. Can you help me? Please send me a copy of this complaint. Thanks.

We called TM; they kept trying to sell another contract and all we want to do is get out this contract once and for all. They would only offer us a $250 phone and we had to pay the full amount. We pay $30 a month for the internet. We don't have the phone to use the internet. We have to pay the extra $30 a month and keep the contract until Feb. 2013. This is only the tip of the iceberg. Every month, we would have to go through our phone bill with a fine toothed comb, because there were a lot of hidden charges, that we did not do anything to get charged for. I have over 150 calls in to them for constant problems that they never fixed the problem. If anyone has any information to help us out let me know.

I refused to pay for it, so they end up charging me $200 for the phone and $200 cancellation they claim they were going to waive and then cancelled my other phone and charged me $200 and partial month service which came to $808 and I had 30 days to appeal it so I did. And, the only response I had was from collections of which total was now $1011 with collection fees. I tried to call T-Mobile but they wouldn't talk to me, told me to call collection. I asked them how it went from $808 to $1011. They charged me a $203 fee. We also complained about no service for hours and sometimes a day or two, but just get a runaround.

My daughter called 911 to get help because her friend was having a problem at a party, but T-mobile told them I called them based on the police officer's report. T-Mobile told them the signal originated from my phone. I said that's impossible because my phone was off, and I was asleep. I showed the police. Well, my daughter did not receive any assistance from the police. The police came to my door, and the police said, "My husband and I were holding people hostage, and we looked suspicious." The police searched my house and they did not find any hostages. Then, the police apologized for the inconvenience, but my daughter needed help, and she did not get any help because the police dismissed the report after they searched my house. My daughter, my husband and I were traumatized from this situation. My daughter does not stay out at her friend's house anymore. We had to change our lifestyle because we cannot get help from the police because the T-Mobile phones are broken.

I returned my broken phone (fell in water) in the pre-approved package T-Mobile sent, and they reported they did not receive the phone. T-Mobile charged me $78 for not returning the phone after I had a copy from the postal service for lost phone. Also, I told T-Mobile over the phone that I was not receiving my messages correctly. They told me it will be corrected. No, it was not corrected. I had numerous late messages more than days. I received several messages months later. That problem was not fix throughout the contract.

I declined third party packages several times on the phone, but I had to call to get third party packages removed for two months in a row. Who is True Lite? I told them I do not want any internet services when I signed the contract, but I had to call several times to get my internet service charge removed. Why? I would pick up my phone and someone else would answer the phone at the same time. We exchanged numbers, and they would testify. Problem was not corrected throughout contract. I would call someone, and the phone would dial another number. Why? I do not know. Problem was not corrected throughout contract.

I had several people call my house and reported they did not know me, but I would receive numerous calls from strangers all the time. I received so many strange calls. I had to file a police report and go to court. After I told T-Mobile several times, and they did nothing. Finally, I got tired of T-Mobile's extremely poor service and refusal to fix problems. I stopped using my phone, and I terminated my contract early, and they want to charge me $692. Really!

Weeks later, I was emailed that they would give me a temporary discount that would equal the overcharges. I called today to verify that the discount was nearing it's end and was told that my contract had been extended three months as a result of the discount and that, "We have it in our notes that you agreed to the extension electronically." I told them I never agreed to an extension, and I was passed around again to multiple sales and retention agents, only to get nowhere. The extension all but negated the temporary discount I had been given. I bailed today at an expense of $200. How can this company continue these practices when there are so many documented examples of deceptive practices?

Here is the email they sent me after nearly six months of back and forth. Nowhere does it say they are extending my contract as a result of fixing their error: "T-Mobile USA, Inc. (T-Mobile) is in receipt of your correspondence regarding a monthly discount offer. According to our records, your account does not qualify for the $10 monthly discount for 24 months due to the government discount that you are already receiving on your account. We show that you have been issued an adjustment of $50.92 on October 11, 2011 and two adjustments of $10 on November 16, 2011 and January 10, 2012. As of today's date, we have issued a one lump sum adjustment of $240 to provide the $10 discount for 24 month period. Your account now reflects a credit balance of ($-199.38); nothing is due at this time. We apologize for any and all confusion and inconvenience you may have experienced by this issue. If you have any further questions, please feel free to contact us at the address listed above. Our Customer Care department is also available to assist you from 3am - 10pm PST at 800-937-8997."

What an outrage.

I was a T-Mobile customer for approximately 10 years. I've switched to Verizon. I feel T-Mobile just doesn't care about any of their customers - they overcharge and their customer service lies and has no idea what they're doing. I finally filed a complaint with the FCC. Then all of a sudden T-Mobile reached out to me. The issue still has not been resolved. I will file another complaint.

Long story short, we were having more problems with T-mobile. I called T-mobile customer care and they informed me that my husband's phone had been re-entered into another contract which was not supposed to happen. Then, about a month in a half down the line, we started having more problems with them, so we went in and changed our plan to practically nothing on our phones and today (May 8, 2012), I found out that they even more recently re-entered both my husband's phone as well as my own into yet another contract.

I confronted them about that over the phone and they had nothing to say about it. Neither my husband nor I knew about this contract being renewed and the T-mobile office in Springfield, MO didn't say one word about another contract. I just feel that my husband and I are being jerked around. Because we are being jerked around, it's costing us in the long run. We now have to pay $400 to get out of our contract because if we don't, they will continue to walk over my husband and me.

My next bill from T-Mobile showed a $110 unreturned phone charge. I called Asurion and they told me it was T-Mobile that levied the charge. I called T-Mobile and was told to file a "lost phone location claim". I did so. Three weeks later, no word back on the claim so I called T-Mobile again. They say they never received the phone. They offered me a $55 credit (split the difference) to resolve my gripe, but I declined. I'm looking for the full $110. Throughout this process, I am unconvinced that they don't have my returned phone. My search of the web for similar incidents confirmed my suspicion. In my case, I'm not sure whether this is T-Mobile or Asurion that is playing games, but I will continue rattling cages until I get resolution (or until I get tired of trying).

I repeatedly asked him if he was sure, and he sarcastically replied, "What is the use of using the Wi-Fi if it is not to avoid the international fee? I am telling you using Wi-Fi is free." After he advised me, he noted on my account that he advised me on the Wi-Fi usage. So now, I have a bill for my international calls. I tried to communicate with several of the T-Mobile employees. They told me that yes, they saw the note that I was advised regarding the service but that he didn't write what the advice was. So they sent me to the store, and the sore said they didn't give that advice. So now, I am stuck with expensive international fees that could have been used by a $20.00 calling card.

They were threatening me to disconnect my phone, unless I came up with the payment. By the way, I am their customer for ten years and I have five accounts with them. And I referred all my brothers and sisters, my colleagues, and friends, so we can have unlimited access between us. Unfortunately, I shared that misinformation with all of them. And now, we all are stuck with international fees. Just because T-Mobile didn't educate their employees well, we have to suffer the consequence. We are all closing our accounts.

I called today to verify that the end of the discount was this month and asked what my rate would be. They told me it would be the same but that my contract had been extended by three months effectively negating most of the discount. I said I never agreed to a contract extension, and they said, "We have it in our notes, you did it electronically." I argued about this as they switched me from call agent to call agent. I gave up and started looking for another provider. I went to my T-Mobile account online later to get my account number to port it to another carrier, and saw that my contract was now extended for another year! I called again to inquire about this and the call agent said, "The website assumed you wanted an extension after your recent calls."

I paid $200 today to get away from them, hoping they don't add bogus charges to that. T-Mobile should be forced to stop their deceptive trade practices. There are so many of these complaints, I find it hard to believe they are allowed to do this. They are a big contributor to Congress members which control the FCC. What a disgrace.

At this point, I am very upset. So I called in to customer care and explained my issues and then was referred back to the relations team who stated they did bill it in error and the money would be refunded but I had to send the phone back and when they received the device, it would take up to 30 days to get it back. Key factor after doing so when the device was received, I needed to call back and pay $79.99 again to have the phone mailed again back to me. This was stated clearly by reps and I am supposed to be without a phone for my second line for two weeks and have to take the risk of them screwing me again. I got so frustrated I canceled my service with T-Mobile then knowing this was caused by them, they billed me $200 per line to cancel my service.

This can no longer be permitted. We must seek relief from these business practices by challenging them in every state under contract law that should protect not only the corporation but also the consumer. T-Mobile and any other company who wants to treat their customers in this unconscionable way should be made to understand that its business practices, although protected by their contracts, are not licenses to steal our time and money. A clear message that they will not be permitted to operate in our states must be sent to all the providers.

In this day and age, our lives, our health, the safety of our children, our efficiency, and our trust is placed on our mobile devices to provide dependable service most of the time. That is an important and sacred trust and T-Mobile appears to have not only broken that trust but also crossed the line of decency by the treatment of its many underserved and unsatisfied customers. If our legislators and state regulators can not or will not protect us from these expensive, deceptive, unfair and corrupt corporate practices, then it will be time to find individuals who will. Change of all sorts can be very satisfying! I hope someone contacts me from Consumer Affairs right away.

I get a bill in January 2012, I called to find out why and was told I did not cancel the port and that was what the charges were for. I called my new service to see why they did not follow through with the cancellation and was informed that they had and provided me with a confirmation number. I again called T-Mobile and spent 2-1/2 hours working this problem out. I was told there would be a credit and that ignore any new statements if they should cross the path.

February, March, then April, I get a letter stating that I was being sent to collections. Again, another 2-1/2 hours for the same information and again, I was reassured that the bill has been corrected. I don't believe this company has a clue about what’s going on. So, do not go with T- Mobile you will wish and spend the rest of your life trying to get rid them.

At that time, I thought it seemed kind of low. Again, I should have listened to my gut! The conversation I had with Carly was by no means very quick. We were on the phone for quite some time figuring the whole new contract out. Before we even got to the recorded acceptance of the new contract, I asked her several times about the monthly cost, even reiterating back to her what she told me. I wanted to make sure I got it right and understood her because I did not want a bill shock next month. She assured me it was $114.99 a month plus taxes for 1,000 shared minutes, night and weekends free, two 2gb unlimited data packages for the new smartphones and unlimited texting for all 4 lines. I said okay, let's do this. Even after the recorded acceptance of the new contract, I made sure again. She assured me it was $114.99 a month plus taxes.

On April 18th, I called customer service because when I logged in at the T-Mobile website, it showed a much different monthly amount due in recurring charges. I spoke with Jennifer (employee ID #**) in "customer loyalty" and she told me that my recurring charges will now be about $155.00 before taxes! She tried to help me but suggested that I contact contract review (which is a farce!) in hopes of resolving this. How can they get away with a bait and switch? Aren't there laws against this? T-Mobile needs to be held accountable. After hearing back from their "contract review" dept. today, they are standing by what they are now charging me! They say they don't offer a buyer's remorse on rate plan changes! I don't have buyer's remorse!

I want the monthly price to be what Carly told me it would be! They are liars! Why can't they just listen to the recorded phone call from March 18th? So now I am locked into a false contract for the next 2 years! Don't use T-Mobile. Go somewhere else!

I was mad because I thought it was going to be less than that. I asked the girl if she could cancel it on the spot at the T-Mobile store. Then she said that it will automatically be cancelled it. I wasn't worried too much about it. Then comes today, Saturday, April 28, and I receive a bill of $47.05 for service from March 23 to April 22 and not even having a phone available to use. I am being charged for another month without having service. I called customer service and told them about the problem I am having with the bill. I asked to have my service of 11 years canceled indefinitely because T-Mobile is not a fair company and T-Mobile robs loyal customers, such as me, for not having service and charging a monthly. I'm just afraid that T-Mobile will not give me credit and I would still have to pay for service I did not get.

The problem is that every month since then, I have had to call and get the $10 credit added to my bill. Every month, I have to talk to a different person, I have to explain the above and I have to be put on hold. Only to be told that the previous person "didn't put the credit in right. Don't worry it is fixed now." Then the bill comes next month and the credit is still not being applied.

In December, the person said they are sorry for all the inconvenience I have had. They will give me the credit for six additional months. I said to them why would I want the additional months if I have to call every month for the credit. Their reply, "Don't worry it is fixed now." January 2012 bill comes, it is still not right. I go to T-Mobile store where I signed up originally. Tell my story to supervisor Cliff. He says don't worry and he'll take care of it. Every month since, I've had to call Cliff and it is still not taken care of.

Today, I called him and asked for someone over him to talk to. He said there isn't anyone. I've already called them every month for the last nine months. It is ridiculous that I would have to call every month for the next 21 months. My time is valuable and I have wasted far too much already dealing with this problem. I can't believe that there is no one at T-Mobile who can resolve this problem. If T-Mobile is incapable of living up to their end of the contract, then I want out of my contract!

Since we both returned the phones, we requested the plan be changed back so as to not extend our contract dates, which was specifically stated. But all that was done unknowing to us was a price adjustment to our old plan rate, not changing our plans back to the original. So we are stuck with new 2-year contracts which we did not want because we returned the phones. Neither going back to the store nor speaking with the very same employee who remembered us because we have been to our town store a few times can correct the rate/plan problem. Apparently, "too bad, so sad, we can't do anything". Now on another note, I encountered numerous internet connection problems on my MyTouch Slide 3G phone and called T-Mobile many times. Nothing fixed the problem, not swapping phones twice or tech support helped correct the problem.

I then called a few months later to cancel service and after a lot of coaxing into not cancelling and giving me a discount on the Samsung Galaxy II 4G and saying I should not have problems and not wanting to get the $200 early termination fee, I decided to do this. They sent the phone to my job under my boyfriend's name and no mention of the company I work for, so the secretary gave it back to UPS not knowing it was for me. UPS wouldn't give it to me at the store because I'm not the name on the label. So I had to wait a few more days for that nonsense to be settled before I got my phone. So now, I have my phone and I am still encountering internet connection problems here and there. Also, for 4G, this phone isn't fast at all! I'm angry because I did not buy a 4G phone and have our contracts both extended yet again because all of a sudden, we were told that if one of us upgrades, both our contracts get extended.

This was never the case before, so I am really annoyed at this now. So I keep my phone but am calling T-Mobile every other day complaining about my constant lack steady of internet/network connection. Nothing tech support does helps and now I'm told I have to turn my phone off at least once a day to help the phone connect to the nearest tower. Also, I am now getting told maybe I am not in the coverage area etc. and the system shows I wasn't in the coverage area, etc. I work in midtown Manhattan and live in Astoria queens and I haven't traveled anywhere far from home or work. Are you telling me Manhattan isn't covered by T-Mobile? So now after more calls, a few employees say maybe it's the phone. I told them I doubt the problem is the phone because I had numerous problems/complaints on my 3G network MyTouch Slide, which was switched a few times. But after still having problems for the measly 12 days I had the phone, I decided to replace the phone as they suggest.

Tidbit: If you do anything in the store ever, you can only go back to that store to get help. If you do anything over the phone, you are only allowed to do anything pertaining to that on the phone only. So I can't simply go to a T-Mobile store and swap the phone out. No, I have to go to UPS and buy a box and a label and I was told to call back with the tracking number and they can process my replacement phone and get the new one shipped out. So I did that and I called T-Mobile back. This particular rep told me I have to wait until T-Mobile gets the phone before they send my replacement. This wasn't the biggest deal to me, I wasn't in any mood to argue so I said fine, but I asked about getting a credit on my account for the cost of shipping etc. He said it's fine and I said my total was $17.85. He took the number down and said I would have this credit on my account in the next billing cycle or so, so I'm like okay, even though he didn't ask for any kind of receipt from UPS which I do have that shows this amount.

So days passed and I tracked the phone and saw it's on its way to T-Mobile in Texas. So I'm a little annoyed with having to use my old phone again on 3G with its problems again. So I called to inquire about getting my replacement phone sent out since UPS tracking says T-Mobile will have it the next 2 days. So after so much ridiculousness on the phone and having to explain everything that's gone on since I received the phone to 2 different department people and even giving the address for it to be shipped to, I was told a supervisor will call me back in the next few hours. I'm so confused with what the problem is on sending my replacement phone and I'm like "fine whatever, I'll wait for the phone call that I'm sure will never happen".

So cut to the next day, that being today after I tracked the phone and saw it's in Texas, but not officially delivered to T-Mobile, they will get it tomorrow. I called T-Mobile and again, I was explaining the whole story of why I need a replacement phone all over again and this time, I was not very nice to the employee. I don't curse them out or yell and scream, I am a nice person, a little too nice sometimes. I said, "why doesn't anyone put notes in your system? Each time I call, it's like talking to a new employee each of whom says different things about policy etc and who has not a single clue nor note to read about my numerous calls and problems". So now this employee asked what number on the account am I referring to about 4 times, placed me on hold and came back and said my phone should be delivered tomorrow. I said, "what are you talking about? I called yesterday about this and there was no talk of my replacement phone having been sent out."

Since that employee was clueless as well, yet mentioned a phone call from T-Mobile supervisor that never happened, she didn't even know what I was talking about when I called a few minutes ago about inquiring when I am going to be sent my replacement phone and yet she insisted in her system that my phone is coming to me tomorrow. I said again, "maybe you at T-Mobile is getting the phone I sent because according to UPS, the delivery date to T-Mobile is tomorrow". But yet again, she insisted I am getting my replacement phone tomorrow. So I asked for the tracking number and guess what? She started reading my tracking number for the phone I sent back and I was like are you kidding me? So now I was put on hold and she came back and said I will have a credit on my account for $10 for phone shipping.

I told her this was spoken about days ago and I was told my credit was $17.85, which is what it cost me. Then I was told the supervisor is going to call me back about the phone contract renewal which made no sense to me why I need a new contract renewal since the contract extended yet again when I purchased the Galaxy 3 weeks ago. So after more back and forth, I told her I don't want the phone anymore and I'm done with T-Mobile. I want T-Mobile to refund my credit card the cost of the phone. She stated again that the supervisor will call me back to discuss the contract renewal and they will process my phone order. So I said again, "I don't want the phone anymore, don't process anything, don't send me any phone but your supervisor can call me if they need to discuss anything." She said my credit card will be refunded in the next 30 days or so.

I am curious to see if they will refund the full amount or if they are going to again make me pay a $50 restocking fee. So my boyfriend, who is the holder of the account, called to have our accounts split off the family plan so I can have my own account so that when I switch service, he doesn't get my early termination fee of $200 under his name. If they can't provide their own great advertised USA network coverage nor adequate knowledgeable customer service, then why should I be forced against my will into staying with this company for another two years and on top, be required to pay them more money upwards of $200 to leave their dreadful service? This is a terrible, and I mean terrible, phone company!

Now I have another letter stating I still owe over 235 dollars(?) from MCM collections in Oak PA. Nice. eh? Years of abuse. Yes, I was screamed at when abusive collection agents told me I never canceled the number. I said, "Excuse me? I am talking to you on it." They told me, "No, you are not, and what number can we call you on? We will take payments. You owe us for over two months of service."

They might have been talking about my son's number that was on my line. He canceled previously to get his own line. He is now, being as this is years later, in the military service now, so pursue him and harass him. I dare you.

I had to go online and fix everything back. I got my payments caught up and the app was set back up. Two weeks later, they turned my phone off stating that I was past due. I advised I could show my bank statements as proof the payments were made. I was talking to a wall. I went into a T-Mobile store to try to fix it and they cannot handle billing. They could not turn my phone back on. I was fed up and so I went next door to the Verizon store and set up another account.

Now, I have an account with a collections agency for T-Mobile for $723.00 - no explanation of the charges except that there is a $400.00 early termination fee ($200.00 for 2 phones). I have asked for itemized bills to show how I was late to shut my phone off in the first place and neither company will provide. I am filing a complaint with the Federal Communications Commission Consumer and Governmental Affairs Bureau (Consumer Complaints) at 445 12th Street SW, Washington DC 20554, the Texas attorney general office’s Consumer Protection division (PO Box 12548, Austin, TX 78711-2548), and the Better Business Bureau. I recommend any one that has billing issues with T-Mobile to complain to the FCC, your state’s district attorney, and the Better Business Bureau. Maybe if they have enough complaints, someone will listen and start regulating what these companies can do. It should not be David fighting Goliath - we should have rights as consumers.

Earlier, we had a huge problem trying to get rebate on both phones. The rebate department refused it saying we were not eligible. We called them, wrote to them and went through an arduous, frustrating process. Finally, they sent it. Now, we have a new, bigger problem. It turns out that both phones are being billed at $40 per month in installments. In all, we will be charged $400 per phone, which was supposed to be waived off according to T-Mobile agents. We definitely don't need these phones. I want to return them and and not get charged a penny for it! This whole thing is turning out to be a fraud. Agents at the outlet lie to customers and lure them because there is no record of the dialogue between you and them. And then T-Mobile bills you exorbitantly and says you should have been aware of this earlier.

So, go ahead, fill your phone with more than 45 voice messages then try to call voice mail from your phone, you will not be notified that your voice mail had reached a max. Then, call your phone from another phone; you will not be able to leave any more messages. I suffered through this issue and had lost several calls from my clients that I do business. In fact, I lost an account and lost revenue. The T-Mobile representative had admitted that is something they cannot fix. This big time lawsuit is for all unlimited plan holders since 2010.

After looking at my account online, it stated that the #** used 446 talk minutes when I have 1,000; meaning, that I had minutes left to use and I shouldn't have had an overage charge of $12.15. The #** used 1,680 talk minutes, which should have an overage charge. They have been stating charges on my bill that I know nothing about, such as downloaded games that are not on my phone. The customer service reps were constantly contradicting their selves, and they are also very disrespectful and constantly stating that I was going to pay it no matter how I felt, because the charges were accurate.

However, I am on a new contract as of this year, but I have been under my mother's plan for plenty of years prior to me getting this new contract, in which charges that I'm seeing now I've never seen before. They are sneaky and conniving, and I cant wait until my contract ends!

T-Mobile has become a company of no ethics, no customer service and complete thieves. T-Mobile is stealing our money every month (in my case, $177.00 a month for 2 phones) for phones that are now useless and that know these cannot be used anywhere around my home for even 10% of the time when I need to use my phone! I am now ending monthly payments to T-Mobile due to zero customer service willing to help restore my signal. This company has turned criminal. When a company takes consumers money and does not deliver services, that is called stealing! Stealing money is against the law in all states!

Our contract should have been up at the end of May, on the 19th actually. I called a week ago about yet another billing problem as well as complaining about the service. We use our phones for business yet we can never use the data plan we pay so much for, and we are constantly dropping calls or unable to use our phones in buildings and so on. I was told that we could upgrade our phones - for a fee - and when I finally asked if our contract was up in May, I was then told, "No, it was September."

It took two different people before they could explain to me that somehow one of the reps in Sept 2011 had changed our contract. When I asked what was changed, they could not explain this to me. No rate changes, no minute changes, no data changes - yet suddenly my contract is extended about 5 months. I hit the roof. I had just been unable to use my phone during an emergency and I was angry that somehow our contract has now been extended on crappy service that we pay over $240 for every month. Our bill is supposed to be only $215 per month, yet it never is and always goes up until I complain to several people.

The third rep I spoke to, who was supposed to be a supervisor, told me that I would have to contact the contract dispute department. Of course, there is no phone number to them, only mail, fax or email. I have now sent several emails with absolutely no response. I even simply asked for them to let me know that they did get my email. Nothing. So, now I am faced with continuing to lose business calls and look unprofessional or switching to someone that actually has better service and paying a termination fee. We will be speaking to an attorney about this as we did not authorize any change to our contract nor did we ever authorize any of the hundreds of dollars of extra charges per year.

Bottom line: do not use T-Mobile. We have been model customers and use their most expensive products, yet their customer service sucks, their phone service sucks, and apparently they can simply extend your contract without you knowing.

I called to cancel the additional payment and was told they could not help me and would attempt to withdraw the $108.06 again if I canceled the double payment. I am also being charged for a check cancellation fee. My bank has now charged me twice with an overdraft fee of $30.00. It is unfair, since I made the payment on time with a different account. The supervisor refused to help me and also canceled my payment installments.

This is no way to treat a customer who makes daily sacrifices to pay her bill on time. I did not authorize an additional $108.06. I obviously have problems paying my bill, which is why I set up an installment. T-Mobile has no right to abuse their customers and steal unauthorized payments from customers, who are willing to pay their bills and keep their service. I should not pay for a check cancellation fee I did not authorize. I honestly am fed up with the customer service and wish to no longer be a customer.

I changed my plan to what they said would be $59.99 for unlimited talk, text and data. When I got my first bill, I noticed a $20.00 data fee. I called to ask about this and it wasn't until then that I was told this would be an additional monthly charge. I've spoken to so many different people and they all have something different to tell me and why the previous person I spoke to was wrong. I'm so fed up but I'm not giving up.

They have done a similar bait and switch trick on my son who is living on his own and making $10 per hour. They advertised a $49.99 monthly for unlimited talk, text and data for 2 people so he and his friend signed up. Again, they never told him about data fees and insurance fees. Last month, when I got my bill, there was an additional $200 "migration fee" on it. Turns out, when I changed my plan, there was a fee for changing that, no one told me about. T-Mobile did credit me for that. Who has time to hold on the phone while you wait for customer service for so long? Their service is disgusting.

How can they charge me for something I did not use and increase the amount to boot? I called the company, they informed me that it was in the terms and conditions agreement that may be but they should have reminded me or mentioned it when I signed up or when I was cancelling my contract. T-Mobile is sneaky, they are leeches and need to be held responsible for their actions against good, hardworking people. BTW, I was never late on not one payment. Just as I said, I am more than willing to pay for what I used, but not for the other days.

Since I am still under contract, a new phone of the quality like this one would cost me about $500-600. I told them that I would consider the HTC Sensation an equitable replacement seeing as it is the phone that came out right after this one and is what they were offering to others having the same problems as me back in October. However, I was informed that they no longer carry that phone and therefore they can only offer me lower end phones.

Everyone I have spoken to has been rude and unhelpful and it is impossible to speak to a manager. I was promised a call back from one over four days ago and still have heard nothing. When I called to complain yet again and ask about that call from the manager, I was simply told that it shouldn't take that long to get a call back, but they still would not connect me to one. I am absolutely outraged that I am being forced to honor a contract when they are not being forced to provide me a device that actually allows me to consistently use the service.

Here it all starts. 5 days later, I received a SIM card. I called to get it activated, and a service rep informed me that my next month's bill will be higher, because there's a $50 data charge? That didn't sound very good, since I had requested a block on that phone; and I thought they had forgiven that charge. When I informed them about that, they didn't seem to know!

So I asked if I could cancel my "over-the-phone contract extension" that was just 5 days ago. They said, "No." I understand that most cell phone company give a "cooling off" period. I am only 5 days in the new contract, and they won't cancel? I then repeatedly asked to speak with a supervisor, but they wouldn't transfer me! I called the third time, and they gave me an e-mail address to write to dispute my contract, but they would not let me speak to a supervisor at all.

I liked T-Mobile customer service before. But the recent encounter has changed my mind, since T-Mobile charge a flat rate for early termination fee. I may just pay that amount, since I am still only a week into the contract and take my business somewhere else. It is not right that they won't reverse a contract after 5 days.

I was a happy T-Mobile customer for about 8 years, until in mid-2011, I started receiving larger than usual bills, being charged for calls to numbers in my Fave 5, poor phone reception due to my move and having customer service representatives tell me on the phone that they had made changes and corrections to my account that were never actually made. It was due to the improper billing, phone signal and extremely poor service that I left T-Mobile in the first place. Now T-Mobile has added on additional fees besides the cancellation fee when I believe if they did a true account audit of their mistakes, they would owe me money.

Every month, my bill is higher than the previous month. I have spent hours on the phone with customer service agents over the past 5 months because of the exorbitant charges. They say they’re issuing credits and canceling services that are causing these charges. They advise me to pay the bill as it appears which includes the overages. I have complied, but they haven't. I am so frustrated and want out of this contract. They refuse to let me out without the $250 cancellation fee for each line. I feel they have completely violated the terms of the contract by not providing the service they agreed to by misrepresenting the fact the Flexpay plan was being discontinued and because of their inability to resolve my ongoing issues.

While on the phone with them, they were asking me if I wanted to upgrade my plan. I was under the impression when I started the contract two weeks prior that I had the highest data package (10gb unlimited) and the WiFi hot spot. Apparently not. So I upped my plan to the 5gb unlimited plan and the WiFi hot spot. How is that unlimited if it has a limit? Okay, so I knew that I wouldn't have that great of service in my area before I got the phone and contract but I did it anyway because I wanted this phone in particular. So I get a call from them a few days later saying I need to go into a T-Mobile store and get a new sim card and that will fix the problem. The problem almost stopped before I got the new card. I received a call later on in the month asking how satisfied I was with my service. Other than the hiccup, I'm satisfied. I can make calls and text in places I couldn't with other providers. All is good for a few weeks then my phone has started resetting itself 2+ times a day which is okay except when I'm in the middle of doing something.

My billing cycle begins the 9th of every month. So last I get a courtesy call again and was informed that I was almost at the end of my billing cycle and my data usage was very close to being used up. At that point, I was informed that I was limited to 100mb in roaming coverage which they knew from the get go that I don't live in T-Mobile coverage area and failed to tell me that. They also failed to tell me that the WiFi hot spot that I'm paying for cannot be used in roaming areas. Today is the 10th of April. My billing cycle just started yesterday.

I just got a text saying my data usage is almost at max so I called customer service to find out and no one can explain to me how I've used more data in two days by downloading 4 songs and looking at Facebook 2-3 times for a few minutes than I've used in the last month and a half downloading hundreds of songs and watching movies and porn and going on Facebook and my email several times a day, YouTube, and the list goes on. Also yesterday, I was using someone's WiFi (which is not supposed to count against your data usage) when I was using my phone. I've read through a few reports on here and they all seem pretty much the same. I was happy with my service until a week ago. I'm not sure what to do at this point being so early into my contract.

I have spent hour after hour on the phone with T-Mobile consumer service. The only resolution T-Mobile has offered me was to replace my Samsung Galaxy S with the same exact phone with the same exact software failures. I have done this three times. Yes, that's correct. T-Mobile has sent me three broken phones in a row, each with the same software failure. I have asked T-Mobile to either replace my phone with a different model that works. They refused. I asked T-Mobile to upgrade my model and I would pay the difference. They refused that also. I asked T-Mobile to replace my model but with fixed software. They also refused that. The only solution T-Mobile has offered me is to keep sending me the same exact phone with the same exact failed software.

Please help me with this out of control, abusive company. In addition to not replacing my phone with one that works, they won’t allow out of my expensive contract without a significant expense. I am a registered nurse. I often use my phone to send critical messages relating to people’s health care. Please contact me at **. Once again, thank you for your help in advance.

Out of nowhere, I received a bill for $330.81 which includes a contract cancellation fee of $200 and somehow a full month's billing for my plan of $59.99 and $70.82 in taxes and surcharges. I was told the billing cycle had started 3/3 and that I would owe for the entire month, even though I cancelled on 3/7. Then they stated I had agreed to a contract when I changed the plan in early February from a Faves unlimited loyalty family plan to an individual classic unlimited talk and text plan. And I was guaranteed and assured there was no contract involvement with that change according to the representative. I never signed anything. I never gave authorization for such a contractual obligation. I would never, ever, under any circumstance with any company, sign or agree to a contract for any reason whatsoever. Not ever.

In the 8+ years of being with T-Mobile, I have declined any and all sales pitches (from their periodic follow-up customer service calls) that would ever require a contract. Now, I am subject only to a mail-in request system to dispute the charges based on their research. This is fraudulent on every end of the spectrum. The recorded discussion between my self and the representative is the only apparent evidence by which they determine the outcome of the dispute. Let's see if that recording is actually utilized or if somehow it's left out of the equation. Hmmmm.

It's really quite sad because I wasn't angry with them and would have given decent reviews until now. Now, I am angry. I am done with the harassment. If I owed them money, I would pay it. If they provided a service for me, I would pay it. Neither of those things applies, so I feel they are making a one last ditch effort to squeeze money for something they shouldn't be able to. I have spent far too long on the phones with them trying to get someone to help me, but alas, all their poor employees are instructed to do all that they can to ensure bad reviews are documented, I suppose.

T-Mobile Contract review says a keypad was pressed. They have refused to provide any proof, however. It was T-Mobile Agent Melissa ** who accepted the contract on her keypad. She committed fraud and identity theft by accepting the contract without my knowledge or consent, after I rejected the offer by hanging up.

I am a victim of a corporate crime. It's outrageous for T-Mobile to tell me that there's no proof of contract, yet will hold me to a family contract I don't even need anymore nor can afford! It is T-Mobile's job to provide proof of contract, not mine. I did not accept because I hung up. I know my rights as a consumer, and they have been violated. All I want is to be returned to my previous off-contract status immediately. It's outrageous that a corporation like T-Mobile can activate contracts by fraud!

I pay for those features and I can barely use them. Okay, on the 25th, I ordered another Sidekick 4G, I was under warranty, I received that phone on the 28th, as soon as I put in my SIM and battery, powered it on, the screen stayed black and did nothing but vibrate. I called customer care, we troubleshooted it, had me pull out my SD card and hard reset it. As soon as it loaded, it turned on but I was having the same issues with the new phone as I had with the old phone, but way worse. They sent me a refurbished phone, the original was new, so they sent me someone else’s broken Sidekick after their techs thought they fixed it.

Okay, well I went to the store which is located in Steubenville, OH, in Hollywood Plaza and ordered another phone, she gave me my receipt with the address the phone was being sent to and I did a change of address that day. She also backed me up and said she did call customer care but that phone got sent to WV, a completely different state and it was delivered the 30th. I got a notification saying my phone was delivered, well I looked, I didn’t receive a package, I call customer care and said someone signed for it and might add that I didn’t sign for the phone, 2 days before this phone. So, I think my mom’s home and 1 of my brother’s kids are all in school, it’s around noon so I called them, they said no, they got no package.

I called customer care, they tracked the number and it was sent to WV, my address is in Steubenville, OH, the phone that was shipped before this one went to OH. Okay, well she said she will lock the phone and I asked for her to match up my signature with the one from UPS, she put in my request and still no call from them and whoever signed for it, if anyone really did only signed my last name. I was told but she said, sorry she will send one out and I will receive it on Wednesday. Okay, well Wednesday comes along the 4th of April and I haven’t received a notification, a tracking number, nothing. So I called and the lady told me rudely, I’m under investigation, that they won’t send me another phone and I was getting charged $300 for the stolen phone, the stolen phone that was sent to a different state then I’m in.

I flipped out it took me 5 1/2 hours from 12 to 5 something to get this resolved and that same day, T-Mobile Corp called me due to my complaint with BBB, he wouldn’t answer my questions and he didn’t help me with anything, it was 100% worthless but customer care finally gave in and took off the $300 for the stolen phone. No kidding, 5 hours later and ordered me yet another Sidekick 4G, supposed to be delivered on the 8th. As of today, the 6th of April, it’s been 12 days I’ve been without the features I pay for on my phone. This was their argument; I want reimbursed on the time I can’t use the services I pay for. For them, it’s not a service issue, it’s a manufacturing issue and that there was nothing they could do but send me that same phone.

Yes, I paid for this phone through Yenz Samsung, won’t help me it’s your problem, I bought the phone from you and you get the phone through them. They said, sorry sir, nothing I can do if this phone we’re sending doesn’t work, you will be eligible for a replacing. I said, okay, what would I get? They said Exhibit 4G, okay, I hung up checked it out and in the reviews. There is yet another guy that got that phone from a Sidekick exchange because his wasn’t working okay. Well, he says it had the same problems, blah, blah. Okay, that phone doesn’t have any of the features my phone has, the features are why I bought the phone. Well, there was nothing they could do about that the phone is $100 less than the sidekick, so they want to give me a down grade keep my down payment on my Sidekick and the money I put on the Sidekick and make me pay the $275 owed on the Sidekick.

The Lemon Law I read says for everyday I’m without service, I’m entitled up to $25 a day on that line for lack of service or manufacturer issue. If the phone is returned 3 times I’m eligible for an upgrade or I can get out of my contract for free. I want the $25 a day for the 12 days I’ve had no service due to my phone issue, I want the money I put down on my phone and the money I’ve been paying on my phone to be credited to my account so I can get a whole other phone, that’s $350 for my phone service not working due to the company selling broken phones. The $60 I put down for the phone and I get charged $25 a month on that phone that’s $510 total I want credited for.

I’ve been nothing but polite, I avoided even asking for anything but them to take back the phone I’ve had nothing but problems with. Take the $300 owed off my account, I shouldn’t have to pay for a broken phone because I signed a 2 year contract and I will not settle for a down grade phone. I want the phone offered shouldn’t be similar in any way, shape or form. I’m not a fool, this product needs to be pulled off the shelves and the people under warranty should get a complete and a total refund and an upgrade from your company 100% knowing the phones have nothing but problems. I wish this department helps me or I’ll keep going higher and higher. I’m very outgoing, you will see if I can’t get what I requested, I want the refund on my phone in full and out of this 2 year contract and I promise I will not stop pursuing this issue until it’s resolved in full.

At no time did the sales representative inform us that the internet stick slowed to "Dial up speeds or slower" following the data cap and throttling down. It was advertised as unlimited internet that would still be functional following the throttle down. Instead, the device is inconsistently functional at best when operating at peak levels and borderline unusable after being throttled down. The severity of this issue is not noted anywhere in the contract. Only the throttle down heavy usage policy is mentioned. Should we have been made aware of this issue objectively beforehand, we would have not signed the contract or would have at least had a chance to discover this during the testing period.

Instead, I'm told it is our fault for not discovering this during that 20 day window and have now been trapped in between paying $400 to opt out of the hardly functional service or continuing to pay upwards of $80 a month for the next year and a half until the contract finishes, with no compromises or options being offered outside of upgrading or paying more for additional data service. I feel T-Mobile should have been obligated to include that information in their contract and dispute being held to such an agreement given their failure to provide me with adequate information.

I was contacted today by an office Representative for T-Mobile USA who politely ignored the issue at hand, apologized half-heartedly and repeatedly informed me that they "declined" my request to be released from the contracts without the early termination fees. I don't have $400 to pay for outlandish fees nor do I desire to continue paying upwards of $80-$100 more per month to maintain internet that is faulty, unreliable and beneath the standards of what I need to work with. I don't have money for attorney's or court cases. All I want is to get out of these contracts that are sucking our money dry for a service that doesn't live up to expectations or advertisements. If anyone has any information that can help me, please email me at **. I'm opting out of being contacted by an attorney as I don't have money for this and I am not about to dive into anything bigger unless I know proper action can be taken. Thank you for reading.

T-Mobile says they will check previous month roaming to decide on this. Reasonable judgment may be made by tracking the history over a year and in my case this is not possible. I am unable to download any documents or project files within this limit. Within new limits and horrible service, I cannot satisfy my clients or business needs.

My credibility is also at stake. This policy is against the contract which I had signed while taking the connection and is a breach of contract. I am paying for 200 MB while am restricted for 5 MB if I travel. This was not there in contract when I signed. I have written more than 30 emails and had talked over 24 hours to different representatives but there is no response and no respect for customer complaints.

Third problem I am facing is lots of scams which I am receiving in my mobile and I am unable to control this. Many of them are T-Mobile apps connected for scams. No response to my email. I can join a lawsuit if someone has initiated on this.

When T-Mobile called for payment, they told me my bill is $344.02. That is $200 for early term, $84.98 for monthly recurring charge, $9.60 other charges and $49.44 for taxes. This is extreme in my opinion. If I could not afford their service, how does T-Mobile expect me to pay $344? This is exactly the reason why I wanted to leave T-Mobile. I felt like I was being scammed the whole time.

There are no good days and bad days any more. They are all bad. The phones, even from day one of the billing cycle, are very slow. As a test, several times, I have killed all tasks on the phone and tested the speed for accessing Facebook and my one email account. The Gmail account takes about 3 minutes to download; on average, about 3 email messages, all text. Facebook is sporadic. On most days, I give up after 15 minutes. It pulls up the newsfeed page with no images, and when I try to navigate to my status updates or notifications, it goes to "loading" but never loads anything.

When I have talked to T-Mobile on the phone or in the stores, they always say I should try to get a new SIM card. I changed SIM cards at the store. The clerk said the poor speed was caused by my having a 2G card instead of a 3G card. I had never heard that one. I left the store (3 months ago, approximately) somewhat optimistic that the speed issue had been solved. It has had no effect, however, and the speed did not improve. My phone says I have 157 MB free, and I keep my tasks scaled way down in hopes of improving the speed. Nothing helps.

In November, I will be changing to another service provider, because T-Mobile is not interested in improving the experience. At this point, I would go back to flip phone and just use it for calling. But even getting another phone would cause me to have to sign another contract, which I will not ever do again. I'm done with them.

About 2 months later, I get a bill for over $80. They said I had to call and cancel my service and that I had to pay this money. No one told me this. If I had known, I would have returned everything since it did not work. T-Mobile refused to credit me the money they claim I owe them. They should advertise that you are obligated and under contract until you cancel with them. Lies, deception, and trickery —that is what it seems to me. I am not happy.

Today, I get a bill for $486.03. I called and was then told by whatever lackey that answers T-Mobile’s phone, that Dave wrote in his notes that I requested the phone service in question to be "suspended" the day I spoke with him, that I was made aware of a "change in responsible party" for the billing, and that I was still liable for the early cancellation fee. This came from Dave's supervisor Christine. Lies, I told her.

Okay, so the fact that your employee lied and lied in his notes on my account, is to be totally disregarded and that you still think you can quote to me your "you agreed to the contract terms". Pull up the recorded phone call, and let’s listen to it together. "I’m sorry for your frustration, but we do not have the capability to do that, you would need to contact the Contract Dispute Dept". Yeah, I know better. I then told her that T-Mobile could sue me till they were blue in the face, their fee was not going to be paid, that I was highly dissatisfied with what passes for their customer service, and that I would exercise my futility by contacting their Claims Dept. Her response was "That is your choice" and she promptly disconnected her call. I’m ready to cancel my acct with them, let them try to collect on $400 early cancellation fees. I will buy an unregistered phone, go Google and Skype and bypass all these conglomerate wannabe's.

During the first month, I've had problems with the phones freezing and cutting off as well. We were also unable to make calls which not to long after I had an emergency and the phone was unable to connect calls. I spoke to T-Mobile about the issue on several occasions but all they would do was refer me to the manufacturer. Keep in mind that you cannot take the phone to the store to have them checked, all you can do is call tech support and hope to talk to someone after finally getting through the automated service and waiting an additional 30-45mins on hold before you actually speak to a representative.

Finally, I was able to get them to replace one phone which was mine. They still will not do anything about the other lines I have. They said because it was a known issue with the g2x, I would have to go through the manufacturer to have something done about the phones. The manufacturer refers me back to T-Mobile. Since September, I have had four phones and it seems as though the ones that they send out, only gets worse.

The last phone that they sent out was a My Touch 4g with only the front part of the phone. No battery, no charger, and no back to the phone. I called and was hung up on when I expressed my frustrations about paying for phones and service that does not meet my standards. It’s like having a phone that works and service is at least okay is too much to ask for.

I would like to leave T-Mobile service alone but the cancellations fees are high per line and I do not feel that I should be obligated to pay them because my phones are horrible and so is their service. What should I do?

August 2011: My 17 year old daughter Nikita ** and I inquired regarding her phone (**, My Touch G) problem as the back light stopped working. She had the exact problem a few months back when she first got the phone. It stopped working within a week and was replaced. Although, we had purchased extended warranty, the T-Mobile staff indicated to us that warranty only covers a one time replacement. He also indicated that our only option was to buy another phone at $400, as the current contract does not end until December 14th, or renew the contract and receive the phone for $200. I indicated that we preferred iPhones and were not planning to renew the contract as T-Mobile did not carry them. My daughter wanted to consider her options and decided to return in a day or so.

August 2011: My daughter Nikita ** returned to the T-Mobile store during the week as we decided to purchase the phone instead of renewing the contract and paid $400 for the new phone per previous discussion.

September 2011: My daughter's second phone's back light stopped working. My wife and Shivani went to the T-Mobile Store in North Olmsted Plaza. Once again, my wife was told that our contract expires in December 2011. However, ** was extended for a period of 2 years a month ago.

September 2011: We discussed the event with Nikita **, who clearly indicated that she was never told that the contract was being extended. Moreover, she was told by the T-Mobile staff that if she needs to extend the contract, she will need the account holder to make any changes.

September 2011: I returned to the T-Mobile store and spoke to the staff who promised to communicate the issue with Matt, the store manager. Over the next 3 weeks, I stopped by the store and called the store multiple times but was unable to contact Matt until sometime in mid October. During our discussion, I informed regarding our preference for iPhone and to check when the contract ends. In addition, he has to review the issue with Nikita and extension of her contract.

Matt looked at the paperwork and agreed that this was an error as Nikita is neither an account holder nor old enough to sign a contract. Matt indicated that he will correct this error. All he will need is a receipt for the $400 paid towards the new phone. He also indicated that the contracts end on December 14th.Granted that Matt could have pulled the receipt from the T-Mobile account, I dug through my statements and returned to the store a week later with receipt.

December 17th: My wife Sandhya **, my daughter Nikita **, and I returned to the North Olmsted Plaza T-Mobile store. They confirmed that we were out of our contract and safe in switching services. Matt validated that our contract was up. We went to the Verizon store afterward and signed up for our phone services.

December last week: We received a bill of $1,350 from T-Mobile for early contract termination among other charges. I returned to the North Olmsted Plaza T-Mobile store and once again explained the entire situation to a completely different store clerk. He took down the information and promised that there is nothing he can do, but Matt will call us back which never happened.

On January 7th, I reached Matt at the store and asked him regarding the bill, issue related to Nikita's contract and why are we receiving an early termination charges after we were told that our contract was up. At this point, Matt denied ever speaking to us and maintained that charges were for early termination. Clearly, Matt is lying, as not only I, but my wife and my daughter were present and discussed the contract end date of December 14th.

Unable to reason with Matt, I asked to speak to his manager. Matt indicated he was the manager. I asked for an escalation contact and Matt refused to provide me with one. Upon further pressure, he indicated that we are told not to provide anyone with regional managers contact information and that she will call us back. I was able to obtain the name of the regional manager as Dana **, but he would not provide me with her office phone or address.

Needless to say, neither Matt nor the regional manager called us back. My wife and I spent over an hour and a half with the T-Mobile customer support trying to obtain contact information for the regional manager but only got transferred from one department to another.

My wife spent another 2 hours on January 8th with T-Mobile customer support and finally got the phone number for Dana **. My wife left several messages at 216-525-6102 for Dana ** over the next several days including on 1/7, 1/8, 1/9, 1/13, 1/16, 1/23 and 1/30 but never received a call back.

On February 1st, we received a notice from the Collection Agency. Our T-Mobile balance was transferred to collections. On February 2nd, my wife Sandhya ** called T-Mobile customer support once again and finally reached someone who was willing to listen and informed Sandhya to send a written complaint to customer relations.

In summary, this complaint is regarding unbelievably unprofessional conduct of a T-Mobile store Manager, complete negligence of a T-Mobile regional manager Dana **, and conduct bordering criminal behavior of T-Mobile staff.

I was so angry and got online to check my usage to find out that I have exhausted all my GBs in one day. Also, it was showing that my account was using MB while my phone was turned off. So I called T-Mobile and spoke with a rep that checked my account and confirmed all the usage and offered me to upgrade to 5gb which got me even more upset. I told him that I had nothing but problems with this service and demanded for him to look in to this issue and to give me back all my GBs. He apologized then told me that there had been a new update to their system two days ago which caused this problem.

He reset the GBs and assured me that I have used zero MB since the 24th and asked me to turn the phone off and on for the rest to take place. It worked but after my blood was boiling and got me irritated for over 45 minutes. The rep had the guts to ask me again to upgrade to a 5gb speed after all of this had been said and done. They are pushing so hard to upgrade and pay more and their 4G speed claim is the biggest false advertisements ever. I don't get the speed they claim I should unless I'm inside a T-Mobile store, and not to mention many, many, many other problems. I have a print out of my account showing the MB used just to have a proof. I will log back in and get another printout of it after the fix. Please get me someone to sue this company and look further in to their fraudulent activity. I would like to be the first one to sign up.

I went to UPS and I send the phone, got my tracking number on 2/24/12 and paid $10.38 to send it back. Then, I received a confirmation saying that Dale ** signed and reserved packaged. I called T-Mobile and spoke to Joan on 2/29/12; she said she was going to put for a search on the phone. I waited a week and nothing. Then I called again on 3/6/12 and spoke to Patricia, she told me the phone was not found. I was angry and asked to speak to a manager. She told me there was no manager. I called again on 3/7/12 and spoke to Anna, she told me to wait for 10 days so the phone could be found and inspected and my $94.90 would be returned. Here I am still waiting, it is 3/24/12 and I still haven't gotten my refund. I am tired of getting the run around. I want my money back now!

I have three phones and no service. I took one phone off that I used for business and they took off the early penalty. I have found now that I need to use my home for all my business needs as I cannot afford my office and I still cannot get service for the other two phones. When I asked to cancel my other two phones, the answer was no, they do not allow that (I just did it a few weeks ago with the one phone). This is a sad day for T-Mobile customers, I am sure at $200 to $400 per month for 9 years; about $32,400 would be enough to cover an early penalty (of about 5 months early).

Why couldn't I get the unlimited talk, text and data until my contract ended in January 2013, to satisfy a long standing customer. Her answer to this is, no, its not how T-Mobile is. I am counting down the days when I can cancel this phone contract. It's horrible. The customer service has been programmed to get your expectations up high, and then sneak in another contract at the last breath. So unfair. No wonder your company is losing business. You will lose mine as soon as I get from under this contract. All of my colleagues and friends have switched to another that is less expensive, and includes all the features for much more reasonable price. I in turn will do the same come the end of the year.

We ordered 2 phones to upgrade our service from an online sales rep on Friday, March 9. We received the ordered phones in the mail on Friday, March 16. We tried to get T-Mobile to cancel our service on Monday March 19, but after being told at your Olympia store that we could only cancel our service and return the phones by calling T-Mobiles customer service. The phones were never opened and returned as soon as we could get to the postal sub-station. We started our calling nightmare on that evening. On Tuesday, March 19, we finally reached a human and things went down hill after that.

We have become greatly dissatisfied with T-Mobile due to several problems. Until this year, we have been a loyal customer of T-Mobile for almost 12 years and we always paid (and continue to pay) our bills in full and on time. We do not deserve this type of treatment. We just want to be released from T-Mobile and T-Mobile needs to stop predatory sales practices.

My wife and I are college professors. I teach Business and Economics and I know how to use social networks to let readers learn of predatory companies. I teach at a college that has socially active students that will flood the social networks with information on a predatory company. I sincerely hope I am wrong in my belief that T-Mobile is a predatory company.

I hope that T-Mobile’s management learns: *That a long-term good customer is leaving the company due to problems that should not happen. *That it took me two days to get to a human customer rep and the automated system keep hanging up on me. *That the company’s sales rep used questionable sales practices to hold a customer hostage with a contract that was not the desire, understanding or intend of the customer. *And that the customer service department (I spoke to 4-different reps, the last one sounded like a trained closer) may have followed company policies, but did not do what is right. Customer service should have canceled the unwanted contract without any fees.

What I want to happen: I want T-Mobile to cancel my mobile services without any fees or cost. I want my service to be cancelled Thursday, March 29, and I do not want any hassles regarding the returned phones.

Then on March 21, 2012, I spoke with Mel - same thing. He did mention I had until April 4 to cancel service. On March 21, 2012, I spoke with Lynn and she told me a totally different story. She said I could cancel by phone so she forwarded that information. Also, she said I would receive my final bill and charges. I would like to talk with someone that would explain to me my situation and resolve this.

I got 3 new phones, extended the contract, and got some accessories. All total was about $380 for the down payment. I sent my rebate form in, but am still waiting on that. One of the phones I got, however, has never worked right, from the start. It had issues ringing during a call. Sometimes it would ring, sometimes it wouldn't. I went to a store to get a new one, but since I was out of the 14 day "buyer’s remorse" period (which I was never notified about), I had to pay $20 to get a replacement phone. I was pretty upset about that, but reluctantly paid it. The replacement phone, which they sent me in the mail, was garbage. It was more of a piece of junk than the first phone was. It was slower, less-responsive, and still had ringing issues.

I called T-Mobile about it, and they basically said that since the 14 day period was past, there was nothing they could do about it but send me a replacement phone. They wouldn't refund my money, or give me a new different phone. The rep I spoke to on the phone told me that I had to either get another replacement phone, or pay for a new different phone, on top of paying for the current broken phone.

He told me that I have to pay for the phones, which for all 3 phones, is about $650. He told me that I may or may not get the refund back, because my line was no longer active. (I have cancelled my line and went with Sprint.) When I asked about why I had to pay for the phones, when this was supposed to be a "free smartphone" promotion, he said it was free if I had a higher paying plan, which I don't. I am on the "value plan", so I didn't qualify for the free phones. (The representative I spoke to when I got this all set up kindly neglected to mention that.) The rep on the phone was very persistent that there was nothing he could do for me, and was very adamant about not helping me. He was terrible! He sent me to tech support so that I could try to get a new replacement phone.

The lady I spoke to in that department, instead of issuing me a new phone, immediately went to troubleshooting. She had me do a couple of things, and then told me to watch the phone for a couple of days. It's still having problems! I asked the lady what my cost would be to just cancel my service, since I'm so frustrated. I was told that after I pay for the phones in full, the service charges, the cancellation fees, and the down payment I had to make, it would be about $1,800! I am so mad. I will never do business with T-Mobile again. I was lied to and used just so they could make a sell, and they won't make it right!

I received a call today, March 21st, stating I still owe February and will receive another bill for the month of March, which will be my final bill! T-Mobile is out of control, constantly requesting payments over and over and over! On top of that, I was paying almost $75 per month for talk and text only! T-Mobile is a lying, cheating crook of a company!

I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid $400.00 for this phone and it has not yet served its purpose. The only thing the company has offered me, is exchange for another one or a blackberry phone. However, if a blackberry was what I wanted, that was what I would have purchased. Then, I was asked if I wanted a sidekick - No, I want a Samsung Galaxy phone. Then, I was asked again if I wanted to pay $399.00 up front for a Samsung galaxy 4G and they will give me a 100 dollars rebate - No, I have already paid $400.00 for the Galaxy S and it is not serving its purpose.

I feel that I have been just brushed off with a bunch of crap. They get your money and put you into a 2 Year contract, and don't care if you are happy nor get what you paid for. I feel as though as many returns as I have had on this phone, you would think after the third returned, they would had offered me the next Samsung Galaxy phone 4G at no charge, just for the inconvenience. This is as tacky as it gets. Why should my option be to downgrade my phone.

Finally, they agreed to send a replacement phone. The first rep promised it would be a new phone, since this one is less than a year old. The second rep refused to honor that. Then they were going to charge me extra for having to use the insurance, which I'm paying for, for their defective phone! I argued against that, threatened to file a complaint. They waived it and sent a replacement phone. That phone didn't work either, still nothing but a white screen.

Next, they said they would send a battery. I read the battery number/info to him three times. He put me on hold. When he came back on, he said he ordered a new battery and read me the battery number. It was the wrong battery! This, after I had read the info to him three times! Then, he said I had to send in my defective battery, before they would send me a new one. I said no way. I requested to speak with the guy's supervisor and he refused, and then disconnected me. I called right back. New guy sent me a battery. He was very nice.

I just got it. New battery doesn't work either! Neither piece works, just that white screen showing, even with a hard reset. This has been over two weeks without a phone and I need my phone for work. I have had it with their lousy customer service and terrible phones. Never again will I ever sign any contract with them!

I was lied to from the beginning of this contract. I had an opportunity to upgrade my BB from the beginning of this contract and was told that I could not. Now that I am eligible for a full upgrade, and found out that I was lied to over the phone by the representatives, I was asking for a better discount on the phone since it was their error and I have suffered the consequences of such. I was told that they could offer me the full upgrade discount in response. I am already entitled to that discount already! This is not doing anything for me that I can't already get on my own. This statement kept being repeated to me like I was completely incapable of reasoning this fact out. This is insulting to my intelligence and I am sure if they are doing it to me, then they are doing it to others. Round and round I went saying that I would be cancelling my account in the near future with all the lying and broken trust issues that are going on. The only reason why I am not doing it now is because I am in the middle of moving and I wanted to get another line for internet service.

Needless to say, after numerous frustrating conversations where the representatives will do absolutely nothing for the distressed customer, I ended up not even getting my Hotspot device. They apparently have customers to spare because there were numerous things they could have offered to me over our lengthy conversations and they never offered anything of substance at all. I even made suggestions that were completely reasonable that would make me happy and move things in a positive direction—nothing, just more empty words.

Majority of the eight months I've been under contract I've also received an additional $1.99 charge for data on my dad's phone. One problem, his phone cannot access the internet, I even made sure of it by changing the shortcut of his one soft key (non-smart flip phone) to his photo folder. This way, he could never accidentally touch a key that would make the phone try to connect. I talked to customer care. I was told the fee was taken care of and there was a mistake and would not happen again. I have then dealt with the same billing issue every month.

As far as still trying to replace my current defective phone, I have had no luck. The best they say they can do is to give me another of my current make / model, give me a phone of lesser value, upgrade my contract or contact Samsung directly. I called Samsung and just as I thought, they claim it is the provider’s responsibility to handle the issue of replacement. The manufacturer can only uphold their warranty which is repairing my personal phone and sending that same phone back to me. Seeing as this is mainly an issue with T-Mobile, I declined Samsung's offer and I am currently still dealing with T-Mobile's "Game". If this is not resolved fully by the end of the month I am changing back to AT&T.

Also, to avoid a cancellation fee, any customer of T-Mobile who pays their bills are paying for a service of which their contract states. If any customer under contract pays for a service in which T-Mobile fails to provide, the company (T-Mobile) is in breach of contract. If the company breaches contract, the consumer is no longer legally obligated to the contract. No contract, no cancellation fee.

I personally think that he should be fired and I should certainly be compensated for the humiliation of being called an idiot and laughed at in front of a store full of customers. This is unacceptable, I had to go to the emergency room after the incident because I have heart and nerve problems and it almost led to a heart attack. Is this the usual treatment of new customers?

I requested to cancel the new contract, based on what was deemed misleading, misrepresentation , and consumer fraud - a clear act of "bait and switch" routine. T-Mobile declined my request on several levels - they offered a small amount to "compensate for my troubles as a loyal customer". I simply want a release of contract and billing status back to prior - why would they, they would make 25% more each month right? Thank you for any assistance in this matter.

I waited 2 days, and there's no credit. I did not want to pay the bill until I saw the credit. But it was due on March 16, and I knew that if I did not pay the bill by that day, I would have a $20.00 fee for each line (We have four.), and that would be $80.00. I called on the 15th and spoke with another agent, and she hang up on me. I called back and spoke with another agent, and this one told me she would credit back all the charges and even take off the internet charge for the last month and this month and that I would see the credit the next day.

Next day, there's still no credits. So I called again and talked with another agent. I told him that I wanted to cancel my 2-year contract that I had just signed up for two days ago. He said that I could not cancel it, because I had already agreed to take the contract. I said that they had not lived up to their commitment because they had not taken off the charges from my bill. I told him that I wanted to speak with a supervisor, then he hang up on me. I called back again on Thursday; the same thing. They finally transferred me to a supervisor who said that there was nothing I could do and that I could not cancel the contract.

On 2/17/12, I (Melinda) did a live chat and was told everything was corrected and it was reverted to what it was before we received the signal booster and yes, they are showing it was received. I have the print out. On 3/12/12, I received an e-mail which they finally responded to from the one sent on 2/14/12.This e-mail stated that the booster was never received and to add insult to injury, the e-mail stated that during the last telephone call that I pressed a button saying that I wanted a rate plan change and agreed to remain on the service for 2 years. I have asked for proof and none has been provided. I did ask for a $10 deduction in the one monthly charge two times which was $20 I think but this was for poor phone service. It doesn't even make common sense that I would want a two year contract when I haven't had one for years.

Yes, I would love to have an attorney that would fight them and would take a percentage of the total fee. Thanks.

When traveling in Iowa, Indiana, Illinois, and other Midwest points, I was unable to connect to the internet. In my contacts with T-Mobile, I was told they had local "contracts" (e.g. Iowa Cellular) but, these were not always available. I grew increasingly dissatisfied with not only the lack of consistent coverage (and, paying $30/month for something I was not consistently receiving) but the availability of T-Mobile customer service. Their local outlets in Beaufort closed. I had only "phone" customer service reps (who read from a script, call their customer immediately by first name, and appear not to be prepared to deviate from their algorithm-script when faced with issues) available and their answers were not satisfactory.

Thus, approximately 8 months before my T-mobile contract expired, I changed providers. I knew there would be a penalty for "breaking" my contract. I was told it would be "pro-rated" based on the months remaining. However, I was "flat-billed" their $200 termination fee, plus taxes. In a phone conversation with their customer service rep, I was told there was never any "pro-rated" fee options that I had failed to notify them I was leaving their contract and there was no recourse other than to pay. I believe their inability to provide contracted services, inability to provide customer service in "real" time (not from a script), and inability to negotiate with long-standing customers are not only poor business practice but reason for others to be "forewarned" and advised not to sign up with this provider. Their current ads indicate they are have the "largest network" available. My experience would indicate otherwise.

Less than three months, they want to terminate our other phone line. I called them, and they said they can resolve this by changing plan to unlimited minutes and add date plan with it. Each phone line cost additional $25 for minutes, and $10 for data plan. That will be over $200 for T-Mobile Family Plan. They are promoting the unlimited minutes to get people to sign up. They are nothing but a scam.

Before hanging up, I made sure to tell her how rude her customer service was along with other customer service reps. T-Mobile didn't help me at all or offer anything for the inconvenience I had to endure. They got my money every month ($100) and that's all that matters to them. They don't care that they have customers that they send defective devices. They do not care that my money was wasted. They do not care that they got my money while my phone simultaneously shut off, had software reset messages on the screen, automatically deleted information and text messages, shut off while I was driving and using it for directions, and so on. More complaints will follow to the FTC, Consumer Affairs and the Better Business Bureau. I will not stop until my problem is resolved.

Reminds me of The Devil and Daniel Webster, I sold my soul to T-Mobile. My contract is up March 20, 2013 and I'll be getting a new phone service. Can't wait, marked my calendar. Oh, did I tell you they also stopped supporting my home phone that is still on a contract. Do not use T-Mobile; there are other companies out there that don't commit you to diamond-based contacts that don't break, no matter what the circumstances.

I finally had it after about a year and opt to cancel the whole family plan. T-Mobile stated that it would be cancelled the following month for some made up terms or rule. This extra month that was supposed to be cancelled obviously got men an extra bill for $71 for the extra month which they added with the made up cancellation rule. My total cancellation fee would have been around $600 more or less. However, the T-Mobile rep said that since my name was not the account holder, they are encouraged not to cancel an account but to drop the line as if an accident. This drop call technique is constant; then your account is put as a cancellation risk. Then, you’re’ back in the beginning again. Nothing on file seems to be a common encouraged phrase.

After about 20 minutes, the call is transferred 4-5 times and then you’re back in the beginning. After a final transfer to the cancellation department, the line was dropped. This will go on for months. So back to the $600 cancellation fee. For this or that, I have no problems with as I know the consequences. However, we were told via a phone rep at a local T-Mobile store that even if the original account holder transferred the account to me, I may take over the account that was supposed to go to the T-Mobile website and transfer the information to my name and physically and remove the original account name. But since I did not do this (because I though about professional service) as they stated, I have to pay $940 plus the $71 (for an account I did not have for this month as it was allegedly cancelled). And here is the best part, T-Mobile phone reps do only put a notice of name transfer to an account but cannot change the account. Only the account holder can do this.

Most of my surcharges, to add irony to this falling empire, is that those months of calling and complaining to them to change and take care of the matter were actually been charged as it is not a toll free number depending what non NY state picks up your call. One time the T-Mobile rep with the Indian accent (my girlfriend is Bangoli, no offense intended) told the original account holder that this specific call was picked up and been monitored in India, which is affiliated with T-Mobile. He has no idea how to change the account to my name and drop a line. I summoned the original account holder and gave her the cash to pay the bill in one shot and get a receipt.

This is the worst experience to have with an agency that supposed to be flexible based on your need and economy. T-Mobile has been hostile. Even now our house phone is ringing with T-Mobile reps wanting to talk to the original account holder to see if there was a mistake done and we want to come back. I am honest and mature and, therefore, decided to pay the total cost plus the added made up fees in order to move on. I lose, yes, because I chose T-Mobile, but never again. Now, I am showing another friend about the surcharges and extra made up fees in the bill and this friend is also going to cancel his T-Mobile 2-year contract. I was with them for over a year and they never took care of my needs via customer service. The only exciting thing about T-Mobile is the gamble on what state or overseas rep will pick up your call (this is the fun part). Their motto should be "Go on line and service yourself.” T-Mobile should be changed to "T-Morebills". I will never give T-Mobile the satisfaction of putting a capital "t" at front of mobile.

Please help mediate as they are legally obligated to waive my contract if they change the terms. I don’t want to cancel my service but I would like them to waive the contract so if these new terms are really impacting me then I would like to have the option of canceling my service without paying the early termination fees. Early termination fee is up to $200 per line. So in my case, it would be up to $600 as I have three lines on my plan. I would be more than happy to provide the copy of the email that I received and also the original terms and conditions.

So I said okay to it, but the agent never specified that I would have to agree to a renewal of contract which was an additional 24 months, until she transferred me to an automated service which then stated that I would have to agree to 24 months on my contract. I hung up the call. I absolutely did not ever agree to anything. So the agent had the liberty in enrolling me without my consent.

The consequences are that I’m abandoning T-Mobile, which now they are charging me $200.00 per line cancellation fee which comes to a total of $400.00. Honestly, I don't think that they should charge me for an error they committed. I really need this to be sorted out and I should be able to get my money back.