T-Mobile Reviews

T-Mobile blamed it on the phone I was using. So, I purchased the ones that they said would work. Well, what do you know; same problem as usual. Then they said it was my router. So I bought a new router and guess what, same **. What a savings. Not to mention, the countless hours of trying to talk to the right people to troubleshoot the problem. The T-Mobile stores surprisingly quit carrying the unit and the place I bought it from acted like they never heard of it and said to look on the internet for one. I already had one. I refused to sink another dime into the “project” and guess what; I finally decided enough is enough!

I found that Magic Jack plus. It works awesome and is always on. So I ported my number to Magic Jack. Then when I thought T-Mobile was over with, I got a bill for two hundred dollars for early termination fee! I called T-Mobile about this and they simply ignore anything I tell them and tell me that I am inside of a contract agreement in which I was unaware of when I upgraded cell phone plans. Now, the battle has just begun. Please forward this to anybody that is sick of being abused by the extra fees imposed by their cellular carriers.

Now, here we are with one account and only one phone works! I've been on the phone three different times and the networks sucks so bad that it keeps disconnecting me. And I would appreciate a call back about this matter! I'm going to close this with my account number and phone number plus the second account number and phone number so you can investigate what the hell is going on with this messed up service promptly! My account number is **. The phone number would be **. The number for my second line would be *** which is on the same account finally and that old account number would be **.

We explained to her that we are highly likely to use the data roaming in the near future and it will affect us. She did not care, so I asked if I went to a roaming location tomorrow and used data roaming, then I'll be eligible for the waiver? She said yes! Then, she retracted afterwards and told my husband that we had to be consistent users of data roaming. We asked for her supervisor, we were hung up on. I called back, I was told that "Zane" would call me back within an hour. 5 hours later, no call. We called back again and asked directly for a US rep and manager. My husband and I both spoke to Ryan rep #** and he stated, "T-mobile has already decided which accounts are eligible for the ETF waiver". Those are the accounts that have had to have used at least 50MB of roaming data in a month in the last 12 months.

I said nowhere does it say that in the insert and to show me where on the terms and conditions that this applies. He could not find it and refused to let us out of our contract without paying the fees. This is a very shady practice, especially using such a small insert and small font on the insert. You can look into this online and the number for the media to call to talk to T-Mobile is 1-425-378-4002. Most people do not know about this! If you're affected by this, you have 14 days from receiving the notification. Hopefully, you're not one who has already thrown it away with all the other junk they put in their envelopes.

We went with AT&T that same day, which was the day the new billing cycle begins. I went to make a payment towards paying off my previous month and the phone and suddenly my bill was up another $182. I asked why it was up that much more and they informed me it was because I switched my phone number to a new company on the same day the new billing cycle begins. They told me for the first 24 hours they have dual service on that number, which means I am being charged $182 for two phone lines for changing providers the same day a new billing cycle starts for a phone service they themselves had turned off.

I could not pay that amount up front because I just do not make enough at this time. When I called to dispute this, I was transferred around a couple of times until someone in customer care by the name of Jane told me I need to go online to their dispute center on their website, which I could not find. I am still trying to dispute this bill. I feel that T-Mobile is beginning to take advantage of their customers. They lost two phone lines for the difficulty they put me through over the phone that I was now trying to pay off, even though I have moved onto another company, just for them to find another way to try and scam more money from me. I will continue to dispute this bill because in no way is this right to do to anyone.

A week later, I went to a local UPS shipping store and sent the package back to T-Mobile. In August 2011, I received a bill from T-Mobile stating that I owed them $422.81. I contacted T-Mobile and again explained the situation. Customer service verified that they had received the phones on or around August 12, 2011, but because they did not receive the phones within their specified time allotment that I was still responsible for the charge (Hello, not in the world I live in). Then they referred me to Risk Assessment where I was given confirmation # and instructed to call my local credit bureau because this was identity theft.

So I contacted the local credit bureau. They asked how many accounts had been affected and I informed them that none that T-Mobile was the only discrepancy. The local credit bureau said that because this was an isolated incident that I needed to resolve the issue with T-Mobile. In September, I received a statement from EOS CCA notifying me that the account had been canceled and was being placed with collections, so I contacted them and they informed me that there was not anything they could do except send their information back to T-Mobile and close the file with them.

Then I received a bill again from T-Mobile in the amount of $986.02. So I proceeded to call my state attorney general’s office to file a complaint. They suggested I try to resolve the matter with T-Mobile first. Well, guess what, it isn’t happening. Then in December 2011, I received a notice from Amsher collection services stating that I owed $1,232.53. So I contact them. Same situation, they say there is nothing they can do they are just a collection agency.

So in February I receive a letter from a Breibart Law Firm (who by the way is also another collection agency) stating that I need to pay $1,225.25. So I contact them, tell them the same thing that I have told everyone else and the lady tells me that she will close out the file document our conversation and send it back to T-Mobile. On March 5, 2011, I spoke with Bill #** at T-Mobile, explained one more time the entire situation and Bill informed me that because the Law Firm had the information, he couldn’t help me. So I ask you, now what?

Today, I was billed $91.40. My bill is usually $76 and I was charged until the end of the months. I called them and I was put on hold for ten minutes and then got cut off. I called back. The girl is not explaining why I was being charged to my satisfaction. I was irate. She put her supervisor on the phone and I explained everything. I was being charged for the phone I never use. I never activated the line and I canceled which means I paid for phone I don't even have. I was charged for the phone and the activation fee for a phone I never even held in my hand. She said that I will be credited within 24 hours.

I am still going be charged for my existing line. I think I am going to cancel easy pay. I don't trust them. I want to lodge this complaint in case they don't credit me and continue to charge me for a line I never used.

So I called in to ask for more minutes with $10 increase. The representative gave me the option of 1000 minutes for that $10 increase. I asked the representative to confirm with him that everything stays the same. He assured me that nothing changes except for the minutes increase and the $10 increase. After I hung up with the representative, I called in again to ask the representative to have the change in affect for the cycle that I was in. Done.

Later on, I checked my minutes usage and was shocked to see that I have used over way over a thousand minutes. Before the change, I had use a little over 500 out of 400 minutes. I call called into T-Mobile and asked them why my minutes are way higher. They tried to offer me the unlimited plan. I told them of what had happened and I did not want unlimited plan. After a while, the representative acknowledge my problem and told me that my nights and weekend were taken out. He assured me he will fix that problem for me and that by the 28 of February, which is a day after my bill is closed, I should see that everything is fixed.

On March 3, I checked my balance. It was $370, roughly 270 more than what my regular monthly balance is. I called to T-Mobile again. I tried to explain to the representative about my problem. She asked me for my information in order to access my account. She then straight out asked me, "Why didn't you listen to us about the overcharges and recommendations?" I was like what? You have not listened my problem and know nothing of my problem and blame me for my overage. I was mad but calmly told her of my problem. After I finished, I realized I was disconnected. I waited for a while to see if maybe she would call me back. No call back.

I called in again and spoke to a male representative. I told him of my problem and my dissatisfaction of the representative's false information and attitude. He apologized and said he will look for a plan for me. Then he went on saying the plan that I want was nonexistent in the system, and offer my plans that would mean I have to pay more. I asked to speak to the manager and he said that's not possible. I asked for credit on my overages and change my plan back to the original 400 minutes. He said he will do that for me. Then, he came back told me false information about my account ( I can not recall specifically what they were right now) I had to correct him about my account. He then told me that what I want, which was my original plan is actually $69.99 and that he can give me a $10 discount, which will be $59.99. What happened to my original $49.99? He said it's not in the system.

After going around about my plan, he gave me an ultimatum, either stick with my 1000 minutes without nights and weekend or 400 with everything for the same price of $59.99. He told me this is the only time I can chose and get credited for the overage. I was angry and agreed to the 400 minutes. I was completely dissatisfied. I wasted so much of my time. The representatives gave me false information so that I would change my plan to increase my minutes and in the end, I am stuck with my original plan with an increase of $10 more per month. The credit in the overage (my original overcharge was around $70) was nice but I have to be with T-Mobile until 3/11/2011. So I would have to pay an addition of 120, or more if I decide to stick with them. I also forgot to mention the representative assured me that my bill for the previous cycle will be roughly about $94. I saw the updated bill and it's $111. I was lied to and cheated on by the T-Mobile representatives!

Wrong. I found that because I had changed carriers at the beginning of the new billing cycle (2 days into the cycle) that I still owed another month. Even though I've been with AT&T now for more than a month and paying them, I still have a bill from T-Mobile for another month. This isn't ethical nor is appropriate as I've fulfilled my 2-year contract with T-Mobile. It's double jeopardy, how can they do this to people? Can't they prorate the 2 days? I have to pay a full month's payment ($79.85) because I went 2 days into the new billing cycle? This is ridiculous.

8 weeks after submitting the rebate, which the T-Mobile sales person and manager had filled out for me, I find out that I do not qualify for the rebate. Why? I was told the 2 year rate plan/agreement I signed was not part of the promotion. However, I could change my rate plan to get the rebate. I asked how much more per month it would cost and was told $85.00 + taxes.

I explained that I had a signed contract stating my rate plan and included references to the rebate, I wasn’t going to pay more than what I had agreed to and at the very least thought, I was entitled to be refunded the amount I was overcharged so they could enhance their rebate offer. Cheree, the customer service supervisor, told me that she had no knowledge of increasing phone prices for rebate offers. When I asked for her fax # to show her my proof, she refused, stating it wouldn’t do me any good. She also told me that the rebate department lied when they told me to call customer service and they would credit my account. The only way to get the rebate was to switch to the higher priced plan.

Bottom line is T-Mobile offered a sales promotion with rebates, then raised the price of the phones to cover a portion of the rebate being offered. This means I was charged substantially more for phones that were advertised as being on sale and stuck with a 2 year agreement/contract with a person financial loss of $500. Or, change to the higher rate of $85 more per month (+taxes and fees) than what we had agreed to so I could get the rebate and suffer a financial loss of $1,800.

I don’t understand why the consumer is held financially accountable for breaking a contract but T-mobile doesn’t think they should be held accountable for what seems to be incredibly deceptive, if not, criminal business practices.

Then a couple of months later, I get a bill from them for $250 + or they will send it to collections. I was furious. I went to their store here locally. They put me on the phone with them. I was there on the phone for at least an hour, going round and round about this. Finally, they gave me to a supervisor who said that he cancelled the bills and I was cancelled out of their system. This he did after I asked for receipts for what I've already paid and what they took out of my checking account. I also told him that I've used them for years and now all this. I would make sure and tell all my friends of this and I would never even think of using T-Mobile again. He told me to ask one of the people in the store to show me my account to see that he had cancelled everything. I did see it along with the girl there in the store. That was that, I thought. Today, 2/28/12, I get another bill from them for another $144.32.

When the bill arrived, they were charging me $15 monthly per phone for 23 months, and the plan was $49.99 each phone, plus $10 each phone for data, which was not explained to me either. I went to the store to complain, and the guy told me he was new, and he remembered that his supervisor talked to me, and explained everything to me. I told him he was a liar; the only person who to talked to me was a girl who just passed my credit card, to pay for the phones. I did not read the contract there, because I asked him to tell me, and he said really clearly that the phones were only $200 each, and that was all.

I called customer service (611), and asked for a supervisor to see if something can be done, but no, a girl said she was the supervisor, and told me that there was nothing she could do, and that I can leave the company after paying the early cut contract fees and the phones. She was really rude when I told her that it was not the way to treat customers. I called again and a Spanish guy was really nice, but told me that unfortunately, there was nothing he could do. Now, every month, I have to check my bill really closely, because there are charges of $10 for downloading things to my phone at 4AM (I am totally asleep at that time every day). Fortunately, I was able to back-charge those this time, but I do not want to go over that again. Also, the service is horrible, if I go to the bathroom, the signal does not get there. Please, even if you can't do anything about it, I need to prevent everybody from going to T-Mobile. They steal from you with a smile in the face.

I really believe they thought the merger would go through and they didn't care about anything related to customer service. So I was informed that they wouldn't cut my bill and wouldn't terminate the contract without the early disconnection fee. So I'm still paying for service I don't get, but I think maybe T-mobile's ways may come back to bite them. I'm seriously thinking of filing a lawsuit as soon as my contract's up (small claims court). I can't hardly wait until my contract is up and I get the "hey, we will upgrade you. Call to sign up again". In this economy, it seems they would like to have a customer who pays their bills and has for almost 7 years, but I guess not. My main message here is to be very careful when you sign a 2-year contract. I wouldn't sign with T-mobile or anyone affiliated with them for any deal. I'll pay more from another carrier rather than sign with T-mobile ever again.

When I paid the contract, it says it's their responsibility to provide me the service they are supposed to give. It's not fair to have a service and paying when they don't provide service. When I asked customer service if I can have the option to register complaint about this, they said no and I have to just go with what I have. It's not fair.

I told her I made it clear the purchase was based on me having some idea of how to use the phone and since she refused to honor that agreement, I wanted my money refunded and no longer wanted the phone. She told me I was being rude to her because I told her to give my money back. And she said to me, "I stood up and here and talked to you to see if you wanted something." Apparently the manager there does not require her to speak to people and help them; she's paid to just be rude. I am appalled at this store for hiring and keeping an employee who is allowed to push customers out the door and who thinks she is going out of her way to speak to customers when they come in to spend $300.00 on a phone. I would like to know why the manager allows this.

I have been a T-Mobile customer for a very long time and if you look at my call history, you will see that I have never made international calls. This is a recent phenomenon and I would like to have it resolved. It appears that someone has cloned the SIM card and is sending fraudulent text messages. I would like the international texting blocked on the two numbers I have. If this cannot be done, I want my account to be flagged whenever international calls or texts are made so that I will not be billed.

This problem has been reported several times in the last month or so, and I need it stopped. If it cannot be resolved, you will lose a longtime customer. I also want my account credited for those fraudulent charges. My next letter is to the news media.

The customer reps at T-Mobile right out lied to me, stating another person could take over the line, and I would not be responsible for it. He convinced me to extending the contract of the line that had no contract, without providing me with the appropriate information. T-Mobile is very greedy, and the reps lie and cheat to renew a contract. My current T-Mobile bill is $495.00.

I called them, and was told I was eligible for an upgrade for a cost of $49.99. I told him I would call right back, after checking the out phone online. I called right back, and was told I could get the phone for $49.99, but it would also cost an additional. $15 month, which I was not told on the 1st call. I am so fed up with T-Mobile, that we will cancel all 4 of our business lines with them, when the contracts are up.

After over an hour on the phone, they denied I had set up the payment plan. Next, they assured me this would be taken care of and put on installments as first agreed. The following month the same thing happened. I called them again and they told me not to make the entire payment that they had corrected it. Next, my phone service was cut off due to nonpayment because of the balance with the phones. I called very upset and they turned it back on right away.

Now, they finally have the phones set up on a payment plan but are charging me a fee for having the service disrupted even after I called them to make sure they would not do so. What next?

Here's my situation: I'm coming up to the end of my two-year contract and have begun researching options for my next phone. I currently have a family plan (2 phones) and my son's contract ends in December. I was not thrilled with my current phone and have "stuck with it" to avoid paying full price for a new phone. Since I have good service at both home and work, I'd actually like to continue as a T-Mobile customer.

The current upgrade deals are really not deals in my opinion. Certainly not what you'd expect as a long-term and loyal customer. Since I'm not going to get a great upgrade deal anytime soon, I feel that it makes sense to research other carriers, especially since I can get the iPhone cheaper than a T-Mobile upgrade.

Here's the catch, as I was just informed by customer service. If I cancel my service (keep in mind that I would have completely fulfilled my two-year contract requirements) I would not be allowed to switch my son onto a single plan without extending his contract for another two years. Basically, if I choose a new carrier, T-Mobile holds my son hostage for another two years (his 2 year contract expires in December) or I continue to pay for a family plan through December. How ridiculous is that? What's the benefit of even having a family plan if this is the case.

In my situation, my son will be heading off to college (location TBD) in September and I have no way of knowing how T-Mobile's service will be where he ends up. T-Mobile has basically "threatened" to hold me hostage and remain a customer unless I opt to let them extort my hard-earned money. This is a very bad practice that everyone needs to be aware of. Even though my contract is almost up, because I am on a family plan (which is no cheaper than 2 individual plans would be, btw) my choices are as follows:

1. Stay on my plan "as is" with my ** 2-year old phone that barely connects to the internet and "jump ship" in December when my son's contract is up and get iPhones.

2. Upgrade my phone and contract for 2 years at a ridiculously high price for a loyal and long-term customer, knowing that new customers are getting far better deals on both phones and service plans.

3. Leave T-Mobile when my contract is up, and extend my son's contract for 2 more years even though I have no idea where he'll be in September and if he'll even get service through T Mobile.

4. Leave T-Mobile when my contract is up, and let T-Mobile continue to charge me for a family plan that I'm no longer using until December when my son's contract is up.

This insanity really makes it difficult for me to consider staying loyal to T-Mobile even though I don't like change on things like this since, one way or another, it always ends up costing more money.

One final note about T-Mobile. I've moved twice within the same town since I've been a T-Mobile customer. The service at my original house was poor - very poor. It wasn't a huge issue for me, since I still had a home phone at that time. When my kids came onto my family plan, the complaints started. Basically, they had to go outside to get service. We moved in 2009 and service was outstanding at the new house. We moved again in 2011 and the service at my new place was again outstanding, but two of my sons moved back to the original house with no service and T-Mobile would not allow them out of their contracts even though their phones didn't work. The T-Mobile person told them that they should have considered that before they moved.

I suppose the bottom line for me regarding this situation is make sure you know what you are getting yourself into if you choose a T-Mobile family plan. It's probably better to have separate individual accounts. As a loyal customer, I feel betrayed, and would love to cancel my account today. I wonder if my contract with T-Mobile is legally binding and if I can fight this. My decision will likely be based on how much time I have to devote to this situation.

So I told her, “OK, I want the $159 plan, and she told me, “Oh, I’ve already upgraded you to the $139 plan.” I got so mad I was like, “I did not ask you for the $139, why did you tell me go ahead and think and you will call me back and now you’re telling me that you’ve upgraded me to $139? Give me the plan which I want.” She was like, “Oh, I can’t do it now. A supervisor needs to reverse your account and it will take you 24 to 48 hours. I was like, “OK, thanks. Bye.” Since know it’s almost week, I’ve been trying every day. They tell me something new even though the sale is over. They told me they will give me free phones with my upgrade. Now they hang-up on me 10 times. I am so mad with these people. I’ve been with them for more then 5 years. I am not happy with this going to change my service forever

Unfortunately, no one has been able to help me and every time I talk to one person then they transfer me to someone else who is not able to help me either. I feel that I have been more than patient with your company and more than fair. I am getting ready to go on a T-Mobile boycott very soon if there is no resolution because my patience is wearing very thin at this point. Today, I have yet talked to another unhelpful employee who when I asked for a manager they told me that all of the managers at T-Mobile are in a meeting and they should be calling me back in about a half an hour. Well, it is now 5 pm and the call I placed to the 1-800 number was at 11:45 am. I have still not heard anything from them about this phone.

At this point, I am ready to cut my losses and switch to another phone company as there is nothing worse than going to a phone company, who sells phones for a living, and not being able to get a phone. I am about to call Ken ** on the news station if I do not get this resolved and get a better phone than this. I am not paying my bill and I will go back to using a pager if I have to rather than continue to be stressed out behind some idiosyncrasies with your company who has made thousands of dollars off of me and my service for over seven years.

I used to love you guys and brag about your service and how I have never had any problems. Now, my heart is heavy because you turned out to be the cheating boyfriend that I thought loved me back. This is awful and I don't want to do but I will move on and let my heart heal with another company if we do not come to some type of resolution. I have already emailed the corporate office and the Better Business Bureau. The rest is up to you because I will not quit. I can guarantee that I can keep this going for as long as it takes. Oh, did I mention that the phone ending in 5088 belongs to my mother who has breast cancer and I can't even call home and check on her like I always do. I am going to pray that God gives you the heart to help me and prevent the entire company from going to hell in a hand basket!

This has been over 2 months. I can't use my phone at home even though I have 4 bars of signal. I can't use my phone in lots of places where I have full signal. I just says, "Not registered on network." I tried to cancel service and Natasha said it was my fault because I should have not believed them when they said the tower was not working and should have cancelled the service anyhow during the grace period. I am not trying to break my contract. I just think if I hold up my end, they need to provide the service. Obviously, too much to ask from this company. For goodness’ sake, save yourself a nightmare: don't purchase anything from this company.

On Wednesday, January 11, I called T-Mobile and was finally connected to Chris. I told Chris the situation and also that the webConnect Manager window would alternate back and forth between 3G and 4G. Chris connected me to another representative, also named Chris, who explained that it sounded like a tower problem since I was only showing at most one bar. He put in a service order for me. He said someone should be out there to check the towers within 3 days, and I should call back. On Friday, January 13, I tried to contact T-Mobile to find out the status of the service order as a three-day weekend was coming up. I tried the 1-800-866-2453 customer service number and answered a ridiculous number of questions from the automated service before I could finally reach a person. Kirk asked me the same series of questions and kept putting me on hold. Finally he said that the engineer had made a note to the service order indicating that efforts were being made to build more towers and improve service on my area. I asked what could be done to help my internet service now, and he could only tell me to check again in three more days.

I tried to contact someone through the chat service, but the page connection kept timing out (the problem I was calling about in the first place). When I was able to maintain a connection, the chat service showed all agents were busy or offline. Finally I was able to contact Alexis **. After I again explained the problem, she said she could not help me with this device and gave me yet another customer service number to call. She also gave me this answer:

“I am seeing here a note left from an engineer in that area, ‘We still have upcoming 3G Infill sites scheduled to integrate this year and future site planned near the area. This will help improve indoor and outdoor coverage near customer location. Currently, continuous optimization of the area is on progress with the objective of improving coverage and eliminating drop calls.’”

She was unable to provide any other assistance. So I called the number she gave me and it was exact same automated service I had to deal with before. I still do not have dependable internet service, and I do not know how long it will be until I do. I am paying for service that I am not receiving.

I told them I'm convinced that listening to the tape would clearly show what I agreed to. They said that there is nothing that they can do, I told them I never authorized Brian for this high contract in an economy when I'm struggling with all my bills to agree to this high contract when I was told only $10.00 more that that was the only reason I agreed to increase my contract and even extending my contract because clearly $10.00 more in my mind was insignificant. Now, it is $20.00 more and I don't want that and never authorized that plan. They consistently said they can't do anything. I called 4 times after asked for Supervisor, managers etc., and to know avail. Please tell me that these companies can't rape and plunder consumers and get away with it and that there are no repercussions for their lies and trickery against unsuspecting consumers. I am letting you know because this kind of action by companies to bolster their profit on the backs of consumers should not be allowed.

All I ask is give me back or reverse me back to my previous plan but they are saying its not available. I'm not sure what they mean by that, it should be available because I had it for 3 years and I had it just 3 short weeks ago. Do they really think that it is okay for them to force me to pay for something I clearly was not privy to their action or authorized. Please let me know what can I do to have my original plan which worked for over 3 years and the reason why I never renewed my contract was because I was looking into other carriers with better plans Metroplus has $49.99 unlimited talk, text and web for my 2 phones this would have been a better deal than what I am now forced to accept, which offers only talk and text for the same as Metroplus. Remember this contract for $99.98 for family plan (2 phones) do not give web wouldn't it only make sense to go elsewhere if I wasn't tricked into a contract with no real big deal. The only reason why I agreed because Brian said for only $10.00 more I could get unlimited talk and text which should only have been $89.99 and was okay because that was manageable in my budget but what is not okay in my budget is $20.00 more for something I never authorized.

They say that it was in the contract and because I decided to keep the same number I should be paying for a full month. This is plain robbery and consumer abuse. They are evil, trying to squeeze every penny from their costumers. We, the consumers are screwed. I have to pay it or else it will go to collection. I don't think this is right. I can't imagine the millions they have been making with this policy.

Even better, I took the refund and went. I got a free phone from Verizon with much more reasonable service. I’m not excited about the contract but it's well worth it, considering I threatened to do it to T-mobile this entire time and they insisted it wouldn't work and I'd never save any money. I'm saving a pantload over getting entirely new phones and data plans like they insisted. I was a happy customer for over 5 years. I don't know what they did in the last year or so, but really they've made a deal with the devil and they are really the worst provider in my opinion.

But when I received my final bill and I got a partial charge of January 5 to January 12 for $10.66, which I was willing to pay because that was the charge for while I still have service with T-Mobile, but then I also get a charge of $29.33 for January 13. I called customer service and they told me that it was due to the fact that I have ported my number at the middle of the billing cycle, thus I needed to pay for the remaining billing cycle, even though I no longer have service with T-Mobile after January 12, 2012. The most frustrating of all is having to pay for something you didn't actually utilize. For me, this is major cheating! I talked to some of my friends and it also happened to them. So I decided to file to the BBB and consumer complaint team, so you can take a look into this and hoping that you can help people like me stand up to, and question T-Mobile about this kind of ridiculously unfair charge/s.

When I went back to switch back to my single plan, the customer service rep told me there was no such thing. For the next two years, I was stuck in the family plan. The bill was auto paid from my bank account. Last month, the two-year contract ran out and I called customer service to switch me to the 4G pay as you go plan. I have since made my first payment and have received two letters--first from a Jovita ** and the second from Felicia ** stating that I owe $161.06. I have provided them with bank statements to prove I am up to date on payments but they seem adamant that I owe this.

I spoke to the manager there and she said that it was 14 days and if I had any further regards, I would have to take it back to the store I purchased my phone from and speak to the manager. The manager at the Burien location asked if I wanted her to call the manager in Southcenter Parkway and make sure that I would be taken care of. The day after I went into this location where my device was originally purchased. The manager was not working like the other employee said she would. I ended up talking to another employee named Kevin and his supervisor that was by his side the whole time witnessing everything what was said and done. He was in the process of returning my phone but I had left my charger at home.

He told me that I could just bring it in the next day when I am available to speak to the manager to settle everything and then return the device as well. I asked him twice what the return policy was and if he gave me another false information, it will soon be another complaint going to corporate and the Better Business Bureau. The employee, Kevin, reinstated that I did not have anything to worry about and that I have 30 days to return the device as well as my accessories. I said okay, I will be back tomorrow. I came in the very next day, which was 02/10/12, and waited for over half an hour for the supervisor to get the manager to finally come out of her cage. She came out but did not approach me. I was surrounded by 3 other employees who were asking me to repeat the situation over and over again.

I told them that is why I needed to talk to the manager. Finally, I could not take it anymore and my tone of voice started to rise. The manager Lindsey heard and finally came over an hour later. I told her it was her employees’ fault giving me the runaround and wrong information. Lindsey did not want to help me and told me to take it to corporate and the Better Business Bureau. She sat there and basically told me that I was a liar even when I stated that I had witnesses. I will never ever come back to this company ever again! I was falsely accused and was given false information! These people do not care about you! Especially the ones at this location. Worst trained employees I have ever met in my life.

Lo and behold, it was the end of January and I got a notice from T-Mobile saying I owe $90.13 for a past due bill that I never got, because the same day I got my number ported. T-Mobile shut everything down as far as my online access (you guys are so bitter). Okay, fine, I'll pay the little $90.13. So when I called to pay via the phone, I was then told the bill was now $241.53, because I got charged through 01/27/2012. Mind you, I had my phone turned off with T-Mobile on 01/03/2012, so I thought they would have pro-rated me which makes ethical sense. Furthermore, I kept getting calls from 201-818-3960 at least twice a day. Who is that you ask? T-Mobile of course is looking for their precious coins.

So long story short, since I don't need my credit affected by this madness, I paid the full $241.53 bill. But I want to dispute T-Mobile having access to charge a former customer for services they do not render. That's like paying for a car wash when you only drove past one. It makes no sense. I hope something happens where justice is served. T-Mobile is an orphan of a company still searching for a home and I hope they never find one. A company like that with employees that support their negative business practices needs to take a hike! Good day former T-Mobile neighbors. I hope you all are doing okay!

T-mobile suggested getting a headset, which I did. However, whenever I plugged in the headset, the other person could hardly hear me. So, I started using the speaker phone for the last few months because that was my only option and I am not giving them another dime of my money. These bastards must be stopped. I am looking into people with similar actions for some type of class-action lawsuit.

I don't get it! Isn't a grace period giving you a little extra time before anything should happen? It's very annoying to start getting collection calls one day after due date when there is suppose to be this grace period! I was with Sprint for 12 years without anything like this! You didn't hear from them until after the grace period if you didn't pay! Unfortunately, my daughter messed my 12-year relationship with Sprint. Otherwise, I would have been a longer time customer! I was on VIP status!

On Dec 9, 2011, I transferred to a different provider, and have requested to have my number ported. Unfortunately, my phone that night already shut down, because of low battery. They told me that they cannot proceed with the porting, because my phone has to be turned on. So my new carrier just gave me a number that I would have to call, to have my number ported. Since it's already past business hours, after the sale for my new phone has been completed, the porting can be done the following day on Dec 10, which was the start of my new billing cycle with T-Mobile. Before finishing up with my new carrier, I asked if I needed to call T-Mobile to have my service cancelled (afraid that I may incur additional charges or whatsoever), and he told me no. The account needs to be active for the porting that's why I can't call and cancel. He added that everything will be taken care of from their end, after the porting has been done. The following day, I called the number that was given to me by my new carrier, and the porting was successful.

By almost the end of December, I got a billing statement from T-Mobile. It was for the period of 11/10-12/09. Since I am no longer an active customer, I can no longer pay online, since my online account has already been deactivated. I called customer support to ask if the bill I got was the final bill, or If there are any other charges that I needed to pay for, so I can just issue one check and send the payment via postal mail. The representative I spoke with told me that that was the final bill, and that there are no other charges that I needed to pay for.

Two months after, here goes T-Mobile with their bunch of calls, informing me of the unsettled "final" bill, which was really shocking to me. It's been almost two months since their service was terminated, thus, their service has not been in use, since Dec. 10, 2011. When I spoke with T-Mobile customer service, they told me that it was due to the fact that I have ported my number at the beginning of my billing cycle, thus I needed to pay for the remaining billing cycle, even though the service has not been utilized. I then requested to be transferred to somebody who handles these kind of issues, and the lady I spoke with afterwards told me that "yes, I should have not been billed, since my account has been cancelled on Dec 10".

She told me that she will zero the balance out, and just send me the final bill with "zero" being the final amount. I then gave her my new address, where the billing statement can be mailed. This happened yesterday, and today. I got a call from T-Mobile again, about this unsettled bill. I then asked if the changes has not been made, since I already spoke with somebody about this issue. The first representative then transferred me to another, who handles this issue. The 2nd rep I spoke with told me that no, it cannot be zeroed out, because I ported the number at the start of the billing cycle, thus I have to pay for the remaining balance, and that I didn't call to have my service cancelled, and that this was specifically stated in the terms and conditions that I have signed.

I asked him if he can run me through it, since I can't see it in the "contract", or say a bunch of paper that I signed at the store the day I started my service with T-Mobile. After I read him the statements in the sheet I have, which apparently didn't include the one he was talking about. He then told me that it is in their website under terms and conditions. I mean, why would I be looking into that since that is not the one that i agreed on and signed. Since I wasn't happy with how he was handling the issue, I asked to speak with somebody else, like a supervisor. He told me that he can only transfer me to a senior rep, who is higher in position than he is.

As I was talking to this senior rep, he pretty has the same script as the previous rep I spoke with. He asked me if I was the one who called to have the service cancelled, and I said no. I mean, I was told by my new provider that automatic cancellation will happen after the number has been ported. Plus the fact that when I tried logging in to my T-Mobile account, I can no longer access it, since I am no longer an active T-Mobile customer, and that my account has been deactivated. Doesn't that imply that the account has already been cancelled? During our conversation, he also mentioned about the terms and conditions (when the number is ported within the billing cycle, the customer is responsible to pay for the remaining billing cycle) which I was not familiar about, nor part f the things that I signed.

In that more than an hour conversation, he told me that it was stated in the terms and conditions about me paying for the remaining of the billing cycle, due to the fact that there was no request for cancellation noted from my end (even though service is automatically cancelled after port activation), and that the charges were right as far as T-Mobile is concerned, thus, no adjustments can be made. No matter what I tell him, he always brings me to the terms and conditions I know I never agreed upon, since I don't have it in the sheets I have signed.

It is just frustrating you being given different information, first of that, when I was trying to settle the last known bill to me that I have clarified wit the customer rep. I was told that that was the final bill. Second, the rep who told me that it will be zeroed out, since it was cancelled on Dec. 10 but apparently was also not true. The most frustrating of all, is having to pay for something you didn't actually utilize. For me, this is major cheating! I have read a couple of same complaints and frustrations online, which I believe means that kind of ways or "terms and conditions" that T-Mobile has is not something that is really made known to their customers.

I believe that you wouldn't be seeing something else online, or the same complaint if this is an isolated case or if T-Mobile took the effort of stressing this kind of situation to their customers. I am not quite sure if this is a way for T-Mobile to generate additional income, or for kind of "getting back" with their customers, who opted to join a different provider/carrier, who is more capable of delivering better service to their customers. I hope this issue can be escalated to the "powers that be", who can help consumers who feels have been cheated or robbed helplessly. I am really hoping and praying that somebody can help people like me stand up to, and question T-Mobile about this kind of ridiculously unfair charge/s.

The man in the Cicero store was very rude to me, and also on the phone, no one said they could help me. I went online, and asked an attorney. I was told if I went from a family plan to a single plan, there should not have been a contract renewal done. When I spoke with my daughter, she told me the man who helped her set up her account, and removed my grandson from my account, told her he was just starting this job. He also told her there was no contract for my account. Could someone please help me as soon as possible, as I am not paying this bill until it is resolved.

I attempted to phone customer service and inquire why this practice was allowed. The representative gave me some lame story about different deals being run at different times. What?! This does not excuse the poor treatment of a loyal customer. Where is the incentive to keep their good customers? So anyway, I was then forwarded to the "customer loyalty department" to "see" if they could further assist me with a better deal. Uh, negative. The representative, named Zach, gave me even more ** and tried to offer me a supposed deal of paying $250 for (2) phone upgrades. Zach said it needed to be paid upfront and then I would receive a credit of $150 on my next bill, thereby only coming out of pocket by $100. Seriously?! This is still not the same "free" phone deal that new customers are currently being offered.

As a loyal customer, this T-Mobile practice does not make logical sense. How does a company with poor practices stay in business? There is much to say about a loyal customer who pays a large monthly fee on time every month and without issue. These are the customers a company would want to keep, meaning these are the same customers a company would want to provide a huge incentive to keep their business. This is not the case with T-Mobile! Apparently, a loyal customer does not have true meaning to the big wigs that run T-Mobile, as they do not provide loyalty in return. My current 2 yr contract will be up in June of 2012 and I will be hitting the road and not returning to this company again. I will take my loyalty somewhere else to a company who will give their loyal customers great benefits and appreciate such a customer. Perhaps this is one of the many reasons why the owners of T-Mobile are in a desperate need of merging with another company to save its business. Karma! T-Mobile will be its own demise.

I got the following response back from an employee that identified himself as Adam *** stating, "To clarify this, T-Mobile has not changed any billing dates. Instead, what has occurred is the billing due date has been modified. Previously, T-Mobile gave customers 27-28 days to pay their bill after their bill cycle close date. The bill due date was moved up by up to six days for postpaid customers effective September 1, which aligns T-Mobile with their competitors. T-Mobile's billing system has been very consistent in providing the same due dates for some time; however, this was not a locked in process. Due dates were fluid and could change at any time, requiring customers to review their due date each month. Special notification of such a change was not required for some customers, as a billing statement is said notice. For those on Paperless Billing, an e-mail was delivered to the same address where the Paperless Billing notifications are delivered. While this may have come as a shock to some, it is not a material change of the contract terms. We do understand there have been some recent changes that have not sat well with customers, but T-Mobile is doing what they can to help guide customers through. I hope this helps explain the changes".

I immediately replied back, "Thanks for the information; however, you didn't address the main issue at hand, the rude customer service I got and the no reply from your corporate office concerning the letter I sent in". No one replied to my post concerning that, and I shortly cut my ties with T-Mobile, I ported my number to AT&T and got the service and the type of plan I needed. I am not only having an issue with the billing date change, the rude customer service, but also with the fact that I added a line online for the $49 unlimited plan and when I started to get my new bills it was billing me 250.00. I called customer service and they said that since I already had an account and that since it was a free phone offer that I couldn't get the 49.99 on either line. There was no fine print that said that, on TV or online, in fact when I signed up online it stated what my bill would be. They refused to honor that and to assist me with it. Since I had ported over they have been harassing me calling me 4 or 5 times a day. I informed them that unless I hear from the corporate office concerning my complaint I feel that my bill and cancellation fee is voided due to the service I didn't get. It has gotten to the point that they sent out a letter a few weeks ago that it was my "last" notice and that there would be no other contact and that if I didn't respond within 10 days they would forward my bill to a collection agency. Well, they are still harassing me. I am filing a complaint with the consumer complaints and to FTC concerning this. I had logged into T-Mobile discussion boards to get my comments that I left on here to forward to the consumer affairs and FTC and lo and behold, I am not authorized to view my own comments or the discussion I started. It is no longer on the boards, they erased everything I had left on here concerning the treatment and such.

This is very frustrating especially since I use the phone for work and cannot even do my work properly because the phones all do not work the way they were suppose to. This problem has been ongoing since September 2011, I feel I am getting the runaround and I would like this matter to be resolved.

They have rude, short and non-educated reps that give me the run around! I’m out $2,300.00 for phones and upgrades and a lot more because I have lost customers because of this issue! Stay away from T-Mobile unless you have money to throw out the window.

I requested the automated line, made my payment for $249.80, hung up, and called again. When I reached customer service again, I asked the lady to verify that the post dated check had indeed been cancelled. She placed me on hold again, and when she came back to the line, she confirmed the check had been cancelled, and I would no longer be charged electronically. Today, 02/03/2012, I wake up to find two charges had been made to my account for $249.80, the one on my debit card, and the electronic debit, which put my account in overdraft for $249.80. I called T-Mobile, but as usual, they can't do any thing more than half-meant apologies, which still leaves me with a bank account in overdraft. I had 3 lines with T-Mobile originally, and because of their incompetence, I have cancelled one by one. I can't wait to cancel this last line, so I never have to deal with their staff. The financial department agent I spoke with today suggested to stop payment on the electronic debit. How am I supposed to but a stop to something that was already charged? At the end of my call, he has the audacity to ask me if there is anything else he can help me with? He didn't help me at all!

Also, the phone had too small a keypad, which we were going to get new phone after holiday. We tried using a code to lock the phone, but had many issues. While these issues are personal, they relate to the ease of use, which is difficult in our cases. T-mobile treated us (and continues to do so) like common thieves. We were the victim, yet we are presumed guilty.

They refused to remove these illegally made calls from our billing, and continue to harass us for the payment. How can phone companies be allowed to treat people in this manner? A police report was made, and we are out over $500.00 for our phone. If we had a 2 year contract with them, we were told we could have had coverage, but since we do not, we cannot even pay "protection" money.

I thought the Mafia days ended years ago, obviously this is not true. T-mobile is ripping off honest consumers. We are forced to take issues like this to court. If they themselves would remove the incentive for the thieves, by making it hard to use a phone after it has been stolen, this would not even be an issue. They profit heavily from people like us who are innocent, but guilty by them. I can understand if someone I knew placed these calls, or even if the phone was under my direct control, but to charge me for a criminal act is wrong.

We never activated the internet on the phone but they were charging us to accessing the internet, since 3 months. How come we can access the internet without activating? On 1/4/12, we talked to Christian, one of their techs and he said will credit the amount charged falsely for the internet usage. This month, we got another bill and again charged $30 for each line but never credited the amount they promised for last month.

Our plan is $49.99 + tax but each month we are getting bills with high amounts and this month for $122.74. We understand the taxes and surcharges but if you calculate, it is still too high for the plan we use. We don't have any text messaging, email or internet access, then how come the $49.99 plan has this much high charges each month. Today, we talked to tech Jesse, the service no. 4440244 but he was not at all helpful and said he does not have any record that showing we talked to Christian last month regarding the extra charges credit.

Now he is telling we are eligible for the booster service to our plan, which we were requesting for 5 months and they denied then and now we are eligible, does not make any sense! The tech we talked today Jesse, was accusing us that we did access the internet which we did not. Instead of helping a customer, he was trying to prove that it is our mistake and not their fault and they cannot do anything to solve the problem and make the customer satisfied.

We cannot pay any bills extra that we are not responsible for. We have been going through a lot of problem with T-Mobile and no one seems to be helping instead we are just wasting our time, money and losing patience. We need a complete resolution of the problems or we will be forced to go higher authorities. We are sick and tired of talking to all T-Mobile representatives.

When I called T-Mobile Customer Service, I was told that they do not prorate service and that this was listed under the Terms and Conditions Sec 3. She also said that the T&C could change at any time, but the T&C states unless T-Mobile is notified of cancellation, then you will be billed the entire month's cycle no matter how many days you used it. They were notified by Verizon Wireless the day I changed carriers.

There is no verbiage about who has to notify and how many days. I figured that was enough notification. It is illegal to charge customers for services they did not provide. They are trying to get away with this as a way to punish customers for leaving. I should not be responsible to pay for something I didn't receive and they seem to pick and choose what part of the T&C they want to follow and interpret it any way they want. What they are doing is illegal and they are getting away with it!

It has taken 6 phone calls, and over three hours to get to this point, and my frustration level is off the charts. There is no flexibility, nor responsibility on the part of T-Mobile. Once they had my money, and a two year contract, it was as if my ten year history meant nothing. I will cancel this once I return to the States. Their self interest borders on fraud.

I called T-Mobile and complained about the problems with the phone. The rep told me unfortunately the one year warranty is up. I stated how I no longer wanted replacement phones because each one had an issue. She said my only option was to upgrade to a newer Blackberry that would not give me the same issues, plus the trackball was changed on the newer models. Eventually, when I had the extra money late 2009, I ordered the Blackberry 9700 with a two year agreement as I was advised to do. For a little while, the phone seemed to work okay. The track ball was now a track pad and the Blackberry 6 software seemed to have a nice interface.

Well eventually, the phone started to have error messages and shutoff simultaneously. It even had a white screen while I charged it and never woke me up for work via the alarm clock. I was an hour late for work and of course never got the phone calls from my employer trying to check on me, as it was not like me to just not show up for work all because of a white screen.

I called T-Mobile very upset about the phone, and it was replaced through the warranty exchange program. We all know how that program works, they send the refurbished phone without a battery or back piece claiming it’s a good phone. After a while, that Blackberry began to have the same problems. I called T-Mobile again and they replaced that Blackberry. At this point, I'm angry, tired, over it, irritated etc. I called the customer service department several times complaining about the phone not functioning properly. I requested a different phone, other than the Blackberry. The rep said she can only replace a Blackberry with a Blackberry via the warranty. I told her I don't want the Blackberry after all I've been through, to just send me one of the free phones they have advertised on tmobile.com. Of course, those are only for new customers. I told them I cannot pay for service with a phone company that won't sell working phones. She told me the only other option is to upgrade. I told her this is not an upgrade issue, but a software issue for a defective phone.

I should not have to spend money and sign on to another two years agreement. As I'm saying this, it clicks to me that this is T-Mobile’s hustle. They keep telling customers to upgrade when having defective phones, so it locks customers into a two year agreement, because most customers aren't going to or can’t afford to pay $600 for a phone to be out of contract. Thus meaning, when they get irritated and want to terminate, they get to bill you for your final month and early termination fee.

They should not be able to get away with this! So to make this long story short, in January 2012, I switched to Verizon and got an iPhone4S. I've had an iPad for years that has zero issues, so I figured I couldn't go wrong with another Apple product, so far, no problems. I shouldn't have had to resort to switching to another carrier to have some relief and proper use of a phone. T-Mobile should have handled this issue properly. I should not have to pay an early termination fee for a company that forces customers to sign a two year agreement to replace defective phones with other models. Something should be done. I filed a complaint with the FTC already. Unfortunately, T-Mobile does not have a corporate phone number. They just give you an address to write or fax them, but they never get back to you with any type of recourse.

On November 27th, 2010, we made the grave error of entering into a contractual agreement with your company, for the purchase of four phones and two broadband devices. One of the phones was to be used in Florida, one at a Christian mission in a rural area in Kansas, and the other two in the Kansas City area. We went to great lengths to insure that each phone would work in the area where intended. We were advised by your sales associate, that the phone to be used at the mission in rural Kansas would be roaming the majority of the time, but that would not be a problem. We were further advised that the broadband device to be used at the mission would work in that area as well.

Subsequently, one year later, you in your convoluted sense of fairness, and loose interpretation of what constitutes a contractual agreement, notified us that the phone in the rural area was being canceled, due to excessive roaming, despite what we were initially told by your sales associate. The broadband device never did work at the mission. We, early on, terminated the device at the mission, and paid your termination fee, while then learning in the process that T-Mobile was a company completely devoid of any sense or idea of what constitutes business ethics. Hence, we had no device at the mission, and had to go looking for another phone to be used at the mission. We contacted your people, and asked to modify our family plan to a plan with less minutes, because we were then short one phone, and had a decreased need for minutes. We were told by your representative that we would have to extend our plan for two more years, to change the plan. In realty, any extension of service with your company is not even a consideration.

The other broadband device (reference 788601505) never worked. The intended use was in the Kansas City area. I paid the monthly fee for the device, and made repeated attempts with your service representatives to make the device work. All of my attempts were to no avail. Your people tried, on numerous occasions, to make the device work, going so far as to send out a new SIM card. That did not work either. They finally gave up, with no further answers. I then finally got with someone in your employ, who after hearing the saga, agreed to waive the early termination fee, on a device that never did work. At my next billing, and once again, despite what I was told, the charge for the early termination fee was included. Once again, I called in, and after working my way through your maze of phone blocking tactics, found another one of your representatives, who told me she did find a record of the agreement, to waive the fee, and that the fee would be taken off the bill. Guess what? On the next bill, the fee is still there, and you, in the process, shut off our phones. I called in again, worked my way through the maze, get another one of you representatives, and was told that no record exists of any agreement to waive the fee.

This may come as a complete surprise to you, but people base decisions upon what they are told, when they enter into contractual agreements with companies, be they written or verbal. A fiduciary relationship is assumed, and decisions are based upon that relationship from a position of assumed trust and good faith. You have broken two contractual agreements, both verbal, but nonetheless binding. At this point, I will expect you to honor the verbal agreement made by one of your employees, to waive the fee on the aforementioned device. I would then ask to be released from my association with your company on all devices in question, with no recourse or further obligation of any kind. T-Mobile omits a stench that I can no longer tolerate.

I have 1 line for myself and 1 line for my mom, we are under the truly unlimited plan for each line that is supposed to only cost $49.99 per month, that only amounts to $100.00 and yes I understand the taxes, the fee to have 911 available to call from you phone, and certain additional costs from the state that are just unavoidable. However, each month I am paying a different amount, as seen above with out going over my 4g data plan, that is only on my line and not my mother's because she does not have the internet on her phone nor does she get, send or receive picture messages.

My mother simply texts and makes phones calls. If I just paid $526.68 in December in cash at a T-Mobile store, and yes I admit I was a couple of months behind however, it was only because T-Mobile kept taking the money out and then reversing the funds back into to the bank numerous times and this started happening on November 15, 2011, I did in fact start disputing these charges as soon as they were appearing on the bank account that my mother and I share. I faxed T-Mobile our bank statements twice for an investigation to be opened. The Supervisor promised me she would call me back to keep me updated on the goings-on in this investigation, which of course she never tried to call, email me or even send me a text message to keep me updated.

When I finally got a hold of a customer rep that was able to answer only a few questions I had, there were other promises made to me that were never completed on their part even though I had made numerous attempts to try to find out what was going on. Once again no response in anyway. I have been a customer of theirs for at least 8 years now if not, more and this is the first time I have ever run into a problem with them like this. I do have a contract with them for my line as well as my mother's line or else I would have already been gone. I very much so did not expect another bill for over $500.00 the following month we had just paid them over $500.00 the previous month! Especially knowing neither of us went over the plan at all!

They messed our holidays up tremendously by going into our bank account getting paid and then reversing the charges, because they did this we were unable to have a Christmas dinner (we ate microwavable chicken pot pies, no gifts, no greeting card even from me to my mom and from her to I ). I pawned all of my gold jewelry just to get the amount of December 22, 2011 paid so that we were able to have our phones turned back on and it was completely necessary because I had just started getting hits on my resume after 4 years of waiting for a single hit! I do not even want to think of the job opportunities I may have missed because of T-Mobile's mistakes. Once again I keep calling and they can offer me no response except: "Both investigations have been closed down ma'am and for security reasons I am not at liberty to discuss this with you.”

I asked if there was someone available to handle the matter after being on the phone with them for literally hours and of course I was supposed to receive a call back and of course surprise, surprise, that never happened. I am completely at the end of my rope and I am so very upset with them after all of these years and referring so many of my friends to them. When I call in, the first thing they tell me is what a valued customer I am. Well that is obviously so untrue because if they valued me at all, I believe I would have at least gotten a single call back before at least 1 of the investigations were closed like they had also promised they would do and I did not receive a call before they close both investigations.

Please help I have never had this happen to me at any company before. I have never been treated as a "valued customer" in this fashion. I need help or at least some advice as to where I should take my next step to. Thank you very much for taking the time out to read my angry but most needed letter, I hope that you can help me in any way. Have a wonderful weekend and I do look forward to hearing from you.

We got within 50 miles of our new house and got 0 bars. Dead zone! When we got to the house, we were frantically trying to find a signal because we had family members driving over 7 hours to come and help us unload our truck. We even drove around and could not get a signal anywhere. Our new home, it is on the Blue Ridge Mountains. We finally got a land line installed and I called them and acted like a new customer. I gave them my address and they said they did not offer service for my zip code area because we were in a true dead zone. So I finally told them I was a customer who 2 days before arriving had upgraded my account and wanted it cancelled since our phones would not work and I wanted the fees waived. The person hung up on me. I called back and actually got someone who used to work in customer relations and actually handled connecting me to the correct department, did all the talking for me while I was on the line and told them she already tested our area and verified we live in a dead zone. I was told no problem and the account would be taken care of.

I get a bill a month later with a monthly charge and over $700 in cancellation fees. I call back again and repeat my story, they found the remarks in my account and agreed to get rid of the extra fees and I paid the monthly charge left on my account.

Now, it is again a month later. Guess what, I am getting a bill for the cancellation fees again. This time when I call, I am told my account was reviewed and that they decided to use my original address of the account to base my service (which was Florida 11 years prior). And that I would have to write the corporate offices in Tampa a letter as to why I thought the charges should be waived along with copies of utility bills to prove I lived in a dead zone so they could consider my request. Now if that’s not stupid, I don't know what is. They also told me this had been adopted into their policies 8 months prior to my first call and stated that the people in customer service did not have the authority to waive my fees. I did fax the request documents but I also found direct phone numbers to the president’s office at ****. I called and left a message. I am awaiting the 7 day waiting period to allow them to respond. I am not paying this bill. It was fraud for them to sell me a contract in an area they don't provide service.

Tyron record their conversation and it is covered by their claim that the call maybe recorded. Catch them breaking contract and then run like hell to Verizon.

The fourth bill came at 400.00. I agreed to pay them the 216.00, but they refused it stating I owed them 400.00. Now they sent it to a collection agency, who calls from 7.00am until 11.00pm, every day and night. They threatened me verbally, stating that they will ruin my credit, and that they have place it on my credit report. They said I'll never get credit anymore.

After calling them they tell me that when they received my phone there was a crack in the LCD screen. The phone was physically immaculate when sent off through FedEx and I, a customer of 5-plus years, am being charged for something that was out of my care and control. After calling them furious, they stated they would call within 72 hours after researching my case. I stated I was not happy and would contemplate cancellation after all my problems. So the bottom line is T-Mobile cares nothing about their customers. That's why they aren't accredited with the BBB and there are so many complaints. I have worked at US Cellular, and while a smaller company, they care--they would never let me talk the customer without compassion and sympathy and they definitely wouldn't have lost a customer to a measly $115. The cancellation department showed no remorse and didn't seem to mind losing me as a customer. They have customer regardless. Who needs me, right?

Even when I leave Dallas when I get to Mesquite, TX I can't pick up service. It says “No Service or Cellular One” and I still can't talk. Even when I go towards Waco it does the same thing. They do not have enough towers and they need to quit lying to consumers. I wish to end my contract with them and not be charged an early termination fee. Plus I would like to return their equipment to them. Please help. My number is **. I’m also turning this matter over to BBB/Texas Attorney General and will seek an attorney’s advice to end my contract at no charge to me.

All they can say is that they 'are very sorry.' If they were sorry due to their customer service rep., lacking proper training and to their horrific lack of reception, then they would fix my issue. TMobile is by far the absolute worst cell phone company I have ever had service with! Learn from my horrible experience, do not use TMobile as your cell phone provider!

Next, I called from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account). Although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me. Really. This behavior reminds me of the many reasons I am glad to not be using T-Mobile. I will continue to call in an attempt to speak with a manager, maybe I will actually receive an answer.

I was at a large country fair with my three children. It was extremely crowded. I was separated from my children for over two hours. During that time none of us had a signal on our cell phones, however, other people were talking, texting and on Skype on their phones! Not only did I not have service (in spite of climbing a very steep hill to get above the valley for a signal), my blackberry malfunctioned! The mouse that controls everything stopped working! My daughter borrowed a phone from a stranger and called my cell while I was on the hill and I couldn't answer it because the mouse malfunctioned.

I wrote to the executives explaining why I was leaving and asking that they waive the contract early cancellation fees. I received a form letter that as of some date, it is no longer their policy to waive early cancellation fees. They are charging me over $1,000 in cancellation fees and reporting me to the credit bureau!

If T Mobile had the courtesy to send me an email at some point asking if I was aware that my phone bill is up $200, $300, $400, when I usually do not go over the allotted given minutes of my plan. I would have been aware that I was roaming and they would have done a good service. However, they waited to the end of the billing cycle to steal a big amount from an unaware loyal customer. I am outraged!

Long story short, it never got changed. I got a bill in November for $600.00. I called immediately and said, “What the ** happened, why is this so high?” The man I spoke with in October never changed my plan so I was accruing charges without my knowledge of this. A supervisor was supposed to call me back. No one did. I called back and spoke with a nice English speaking gentleman who I felt confident understood my situation and was going to rectify this for me. He said I would owe a remaining balance of $144.16 and the plan would be changed, my bill would no longer be more than $150.00 a month like I originally requested. He said he would make sure it was all taken care of. I spoke with financial services and set up payments for the remaining balance of $144.16. I paid two payments of $72.08 until I received a voice message from T-Mobile that my bill of $600.00 is past due in January. I called again; spoke to 3 different people and no one will resolve this issue. I plan on paying them for early termination in Feb and will no longer go to or recommend T-Mobile to anyone.

Eight days later, I got a letter saying I owe them over $200! Now, each and every day, I receive phantom phone calls from T-Mobile. They just hang up when I say "hello". This, after being on month-to-month for at least 4 years, with perfect payment record. My conclusion is 1) The phone companies want to force each of us to subscribe to their expensive $100 a month android plans, with the expensive phones, whether we need or want this level of service or not, and; 2) T-Mobile apparently feels they are holding all the cards in extorting you, because if you don't "pay them off", they can and will mess up your pristine credit.

I even called T-Mobile on one of their phones and advised my smart phone was not working. I was told it was the area I was in (odd my other T-Mobile phone was working fine in the same area at the same time). This went on for over a year with me receiving five exchanges and being charged a fee for the warranty on each phone. One of the phones arrived to me water logged and unusable yet I received a bill for this even though I had it less then 10 minutes when I reported it as water logged from the factory. I latter found that the phones they were sending me were recycled by T-Mobile.

This was found after two of the five phones came to me with third party software that I never had to register to use. When I received the fifth phone I contacted the actual manufacturer over the issues and was advised the phone had been out of warranty for many months. I contacted T-Mobile both verbally and via certified mail with a letter of cease and desist based on breach of contract by failure to provide service per the singed contract. It was not contested by T-Mobile and I left them for AT&T. Two months later I began receiving letters advising of a bill due for $1200.00 for early disconnect. I again sent a letter of cease and desist and now will be contacting an attorney in regards to this issue. T-Mobile is taking advantage of their customers as if we were uneducated and would not fight back but I work too hard for my money to let this happen.

First, I could not get through to T-Mobile customer service so I went to their store for help. I could not believe they charged me for a whole month because I had two days left on my contract. At the store, they connected me via their phone to a special customer service number so I could talk to a real person about my problem. No result. "Pay or we will mark your credit history with a bad mark." I paid. I feel victimized that they can get away with this. I have my copy of the two-year contract and my signature is not on it. T-Mobile does not care about my 12 year loyalty. T-Mobile stinks!

Each time I called I was transferred numerous times between departments who had no idea my call was transferred. The call was wrongly transferred and I was given conflicting and/or misinformation. This had become common place. So when I would need to call T-Mobile to address my concerns, I grew weary of doing so because my experiences were all adding up to be a waste of time; ending in frustration because the problem(s) still remained. Bottom line is that I wanted out of this bad relationship. It was wonderful for the first 7 years. I stayed with T-Mobile even when my multiple lines were out of contract. I stayed with them because I was completely satisfied with their products and services.

Now I am not. They changed. I am now dissatisfied with their products and services and asked to be free to leave without any termination fees. They would not agree to this request. Termination fees have been applied now that I canceled my service contract. T-Mobile admitted that they "dropped the ball" (per the recorded conversation with the T-Mobile customer loyalty representative). She said that they were working to become the T-Mobile I use to love. I told her that I didn't trust them to meet my needs and wanted out. She said that I would be charged cancellation fees if I canceled.

T-Mobile failed to deliver services at a level that satisfied me. They chose to institute practices that resulted in a plethora of customer dissatisfaction. Mine included. I want to be reimbursed for all cancellation fees.

I was shocked and asked the representative to pull up a conversation I had with the person that signed me up for that plan as proof. I was told that was impossible. I stated and re-stated many times that, "I know what I signed up for and was extremely careful not to make any wrong choices", especially after that $600 bill. The representative discredited my complaint and offered yet another plan that "would suit me better". I was lied to by a T-Mobile representative and I want to investigate this incident of fraud and, what looks like illegal activity and false advertisement.

On January 18th, I received a bill for $209.89. I called T-Mobile to inquire whether my contract has been reviewed. The loyal department supervisor informed me that they have reviewed my contract and that no error has been made. The gentleman informed me that my contract cannot be reversed or corrected in anyway, and that I have to pay $209.89 per month. I requested to hear the recording of my conversation with the representative from December 23rd but T-Mobile will not provide me with the recording.

T-Mobile made changes to my account that I did not agree to in anyway. T-Mobile is not willing to provide me with evidence of my agreement. T-Mobile simply tells me that they have reviewed my contract and charges me for a substantial amount of money each month. The recording of my conversation with the T-Mobile representative serves as my contract. As a client/customer, don’t I have the right to review the contract myself? Is it possible for T-Mobile to say that I have agreed to certain conditions without providing with such evidence?

Notice to all. T-Mobile customers! T-Mobile failed to tell you that they have changed the entire T-Mobile communities due dates to the 16th of every month. My bill prior to September was due on the 24th. They did this last September 2011. I am pretty sure, they made a lot of money not informing their customers about their new due date.

Did you get the text! T-Mobile, however thinks that we all care about their failed AT&T merging deal! T-Mobile is the new boost mobile. Since T-Mobile didn't get their merger, they lost money and will probably be the net Metro PCS or Boost Mobile.

4. They didn't get their merger which is a big loss for a company this size.

When I looked at my bill, it shows the same consistent number, for which, I have no idea what it is, and when you call it's disconnected. I'm no expert, but it seems obvious, because of the towers, which are down. I attempted and calls were re-routed to whatever number this was. I am baffled that there is no way to dispute usage. Just because they claim it occurred, it doesn't mean it actually did. That's the point I am trying to prove. I also pay for unlimited service, and I constantly don't get my messages and/or calls, an ongoing problem.

T-Mobile sent me a bill saying they were disappointed to see me leave and that I owed $118. Which I did, when I called T-Mobile customer care in early January 2012 to pay that, the automated message said I owed $218. I was perplexed. So I went on to speak to a customer rep. I was told that even though my number was ported on the 14th and my monthly bill renewal was on the 8th, I was being charged for a full month.

Mind you I had been out of contract for over a year on my plan and for a couple of months on my particular phone. I have been a loyal customer for 9 years. I was told that they do not pro-rate. Even though the paper bill they sent me had a pro-rated amount for December 8th to December 13th. The the rest of the monthly charge on one day, December 14th.

This is a terrible way to treat a long-term customer. Oh and yes I had a corporate discount removed on the last bill as well. At this point they do not care and just want to jam me up because I left and ported my number. I was no longer under contract. I told them I would pay the pro-rated portion but they do not care, they are insisting on charging me for services not delivered.

-She said I have to go to a T-mobile store to get a copy of my bill.

This is a very poor customer service and the discontinuation fee is $200 (x2 lines). My bill was $665 and Nia could not explain and refused to send me a copy of the bill.

Again, I was asked to switch the phone. At this point I mentioned all the issues I've had and they asked me to update the program of the phone to a newer version. I did so. It did not help. 6 more months passed and 5 tickets later I still have no service from numerous locations. I give up. I'm now just waiting to cancel my service after this agreement is over. Unfortunately it will take 8 more months and will cost me thousands of dollars to not receive a service I paid for. I would ask everyone to listen and not get T-Mobile service ever. Oh, and by the way, on my last phone call a service tech said that it seemed I had tried everything and they ran out of ideas. In the end, I should just "live with it". Wow. Cancellation of agreement as soon as possible without paying their agreement cancellation fees.

I called T-Mobile this afternoon to inquire about the 1000 Minute Value - Talk & Text plan. The agent I spoke with informed me of an "offer," which includes unlimited talk and text for the first two lines and 500 minutes for the remaining lines for $79.98 per month. She also told me that I could have 5G internet for the first two lines for an additional $20 per month. The entire plan would add up to $99.98 per month.

I asked her multiple times during our conversation to verify that the total charge would be less than $100 per month before tax and fees. She reaffirmed to me again and again that it is. I thought it was such a great offer, so I accepted it.

Tonight, I logged onto T-Mobile to look for a phone. I checked the changes that has been made on my account. I was completely surprised to find that it isn't what I agreed to earlier this afternoon. When I called in to talk another agent, she told me that the plan I signed up for would cost me about $210 per month. This is outrageous! By my phone record, I would never agree to such contract! Please review the phone conversation I had with the agent/representative who signed me up for the $210 per month plan.

I have contacted T-Mobile several times by phone regarding the status of my complaint. When I called in again today (January 16), the supervisor I spoke with told me that neither she nor anyone at T-Mobile have access to the recording of my agreement and that the only thing they can refer to is the memo written by the representative who signed me up for the $210 per month plan. She also told me that I was ineligible for that plan to begin with, so she offered to switch me back to the plan I was on prior to December 23.

I understand that a verbal agreement between a representative of a company and a client/customer is a valid contract. Could T-Mobile actually treat my phone conversation/agreement on December 23 as though it never existed? Is there any legal action that can be taken on this matter?

My family and I have been with T-mobile for the past 8 years. I am extremely frustrated and angry with T-Mobile on how they have handled my case.

After waiting and waiting for the refund to my credit card and not seeing it, I started calling and I started be being told that when they got the package from UPS one of the phones were missing and later they said that none of the phones were receiving. If that was the case, I would not be able to make any upgrade to Amazon and they will not shipped the other phone again. Now they are not only keeping the money that I paid for the phone that was returned but also they are charging me for another phone and my bill now is about $600.00

Two weeks later, it was still sucking so he went to the local store to return it. The representative told him that he had already paid for 30 days, so we might as well keep it the full 30 days. A few days later, he again returned to the store, and again they told him that he should go ahead and keep it as they could not prorate the price. After 23 days, I insisted he return it as we were not using it. He took it into the store, and the same representative refused to accept it. He stated that we only had a 14 day try out period. As for the fact that he had told my husband not once, but three times, that he had 30 days, oops! Sorry.

We called T-Mobile repeatedly over the past 3 days and have spoken to numerous customer service representatives and managers, all of whom refuse to do anything. So, now, our choices are either pay the $39.99 per month for two years or pay a $200.00 early termination fee or get some other poor fool to assume the contract and the suck service. Really?! When your customer service rep admits that he told us the wrong time? We are still within the 30 days told to us, we still have the stick, and no other options. T-Mobile, you blow! We have been customers for 7+years, spending thousands of dollars in phones and services, and this is how you treat us? I am madder than hell! I will never recommend them to anyone. This experience has soured my entire T-Mobile history.

I have had several calls from TMobile reps in the past few months asking me to sign a new contract. I declined due to the prospective merger between TMobile and AT&T. I left AT&T for TMobile and did not want to go back with the company. I did go over my plan with the reps who called me and had the same plan as I previously had (My Favs, unlimited TMobile cells calls, and the extra $4.99 per month for unlimited text messaging). However, upon receiving my Dec. bill from TMobile, I noticed a $40 increase on the bill. Upon researching the bill, I notice that my unlimited text messaging had been changed to 400 texts total. I did not authorize a change in my plan and would have been grandfathered in.

I contacted TMobile and was told by one rep that to have unlimited text messaging, it would be an extra $20 per month. The rep also told me that I had used 571 text messages in a month. I find this very hard to believe as I do not text message often. I asked to speak with a manager and was transferred two more times. The person who they sent me to, identified herself as a specialist. She told me that she could help me and was the only one who could help me. She added that she could add my unlimited text messaging for $4.99 and take off the extra charges if I would sign a new two-year contract with TMobile. I told her this was not right. In order to get me to sign a new two contract, my plan had been manipulated and I no longer trusted TMobile. I told the specialist that I would be moving my number. This conversation was on 12/26/11. On 12/28/11, I ported my number to Sprint.

I had been on a month-to-month basis with TMobile. Upon researching TMobile's terms and conditions, I find that I did notify TMobile ahead of time about porting my number. Since I was not under a contract with them, I should only be charged for those days in the last billing cycle which were actually TMobile usage, not a full-month.

And yes I do have a family plan but my second line hasn't been used since the end of July or beginning of August yet I'm being billed for non-usage line and for a ridiculous amount of money when my bill should only be $284.44 for the month of January. I have been a T-Mobile customer for almost 6 years and I have hit my breaking point with them. I’m being charged for data usage like crazy and then charged for a phone that's not even in use is even crazier. If I suspend a line and I have to contact T-Mobile to have that line reactivated, why was the phone reactivated with out my permission?

At this point I cant deal with T-Mobile any more. If I call them to try and ask them what’s with the $630.20 bill, they are only gonna give me every excuse about how I still had a bill to pay back in December when my bill had already been pay for that month and then to receive a call telling me my bill is past do of $630.20 when I know that’s not even correct. I just feel like saying to hell with them due to the fact that they are trying to get over on me about my bill and the amount it's supposed to be instead of the amount they want it to be. If I do discontinue my services with them, I want to be able to take my number with me due to the fact that I have had that number for 5 years. So with that being said I think I want to walk away and take my number with me.

His name was Leo. He also said we did not pay for February of 2011 and May 2011. If I can recall, T-Mobile will disconnect our service if you have two months of unpaid bill and will notify their customer. It's the first time I'm hearing this. I'm just so frustrated and I feel cheated because I'm in a contract with them. I want to cancel my contract with them. If anybody knows how, please let me know.

The rep was nice enough to take out 2 of the charge which was $40.00. I was not satisfied because I felt it was injustice to charge me without any notification. So I asked to transfer to the royalty department. The representative was so rude and I felt like hanging up from the moment she said hello, I got the vibe she did not even want to talk to me.

I explained her the situation and she told me, "Sorry sir, I can not help on this. I see that you were offered $40.00 by the previous representative and since you did not take the offer I can only give you a $20.00 deduction and the previous offer is no longer valid". I was stunned. I asked to talk to a manager and she refused to give it to the manager and insisted that she was in charge.

I called back again and spoke to customer service, luckily the person was able to give me the $40.00 as I was offered 1st. Funny thing was they will not credit from the current bill instead it will be credited on the next billing cycle. At this point I was very angry, upset and disappointed at the T-mobile and felt to leave their service immediately. Since I was still due $40.00 from them I am waiting till next month. I went online and paid off my full balance and waiting for the next billing cycle so I can switch to another carrier. Just for the record I was not in any contact. I highly recommend not to use Tmobile service.

They don't admit their mistake to lie to me about the offer. They don't accept return to my original plan. It has been complete deadlock and frustrating. Each time I talked to different representative I was told different things. My complaint letter has been turned off with no resolution on this matter. None of them know what happened on my account--where the $20 USD discount issues are. Nowhere to find any discount offered me. I have been talking less than previous 6 months. I have been paying more and more. I also dispute roaming charges on November 2011 when I was out of country and phone was not used or turned on over during that time. They rejected that dispute, too. I am not willing to pay their poor services as wells as the way they trick and lie to their customers to charge more.

On 12/7, I called 'Customer Care' again to inquire as to the report, speaking to Joseph. He said he couldn't answer my inquiry. He said that I had 2 options, to go through another troubleshooting routine (how would that have helped after doing the same thing 2 days earlier?) or be transferred to T-Mobile's 'retention' department. I chose the latter and there I spoke with a Tommy in OR. He told me that he had just received notes from Engineering stating that there were no equipment problems found, but I was too far from the towers to receive a 'usable' signal.

In spite of that report and conflicting information on the service maps, I was told that I'd have to pay $200, plus any usage fees, to terminate service. When I demanded to speak to a supervisor, he told me my only option was to submit (in other words, grovel) by US mail to its 'Customer Relations' dept. in Albuquerque (no phone calls accepted). He closed by saying that since January 2011, the company no longer allowed one to cancel service for any reason, even when their service maps are blatantly wrong! To add fuel to the fire, Tommy snidely told me that writing them would be a waste of my time; that I'd be told 'no' regardless of my situation.

I wrote a letter and sent it on 12/8 then followed up with another call on 12/13 to 'Customer Care'. I was told to allow 10 business days to receive an answer from Albuquerque. I called yet again on 12/19 after receiving nothing, and with my phone showing nothing but a 'No Service' icon. I was transferred to Tech Support who led me through another troubleshooting session whereby again nothing was solved. I was advised to go to a T-Mobile store. I did so the next day to find out the phone had stopped working after failing to find a signal for so long. The staff there changed the SIM card and helped me reset the phone. I was also told by Paul, the store rep, that the phone was fine and if it still didn't work where I live, to call 'Customer Care' to cancel service. It was T-Mobile policy, he told me, to release customers from their contracts if after all options were exhausted the service still didn't work.

After that, the phone worked like a champ, at least in the known strong signal area in the vicinity of the store. But as soon as I got it home, it reverted to the way it was before, 'No Signal' showing on my phone most of the time. The next day (12/21) I called Customer Care again. I spoke to Miguel who repeated what the store had told me. He asked me to hold while he documented the irresolvable problems I'd been having and told me I'd have no trouble at this point with cancelling service given his notes.

I was transferred to 'Retention', and spoke to an equally snide person who told me that both Miguel and the store misinformed me and that what I was told before, that the contract couldn't be cancelled for any reason, had been the rule since Jan. 2011. Before that, the company did in fact allow customers to cancel without penalty in my situation, but not now! What a way to retain customers, especially when the company is losing them hand over fist! I explained that this was a de-facto change to the contract occurring after I had signed on, so I couldn't be held to their new rule before hanging up in disgust.

I called again on Jan. 7 to ask about the status of my written request and was told I had been emailed as well as sent a US Mail reply. The company wouldn't release me from the contract, but no reason as to why was given. I received the company's response on Jan. 9, telling me that they 'couldn't' let me terminate the contract without paying the $200 fee, and with yet another reminder about my bill being due to pay for service I wasn't getting. I felt as if I was being extorted - it's either pay us or service will be shut off (go ahead, it's doing me no good anyway!) and we'll report you to the credit bureaus.

It's clear from your site that my experience of late is all too common with this company. I don't understand what's happened with this company and why it feels it can act so brazenly toward its customers. And how can it hold me to a contract when they can't even provide me with service, not to mention demand payment when the Federal Credit Protection Act should indemnify me from paying for service I'm not getting? I've complained to the FCC and wrote to Consumer Reports, which has a web-link to help people in just my situation. But to date I'm still stuck and would appreciate any help or advice on this issue.

It took many phone calls and many hours of time to try and straighten this issue out. In October, the account went over in minutes, and additional charges were billed that were not covered by the auto pay. Then on December 30, I paid $140, which left a $43 balance on my account. On December 31, I saw that my account was still going to have a balance. So I scheduled a payment via my online bank account to pay off the outstanding balance, and the payment would have occurred on January 4, 2012.

On January 2, I woke up to find my account suspended without any warning of any kind (no phone call, no text message, no letter, nothing! ). How can you suspend a 12-year-old account for a minor outstanding by a couple of days? On the same day, I talked with a phone representative who gave me a credit of $20 for the data plan charges which left about $23 outstanding. Then I was transferred to the T-Mobile phone auto pay and paid the $23 outstanding balance.

Never during the phone call nor in any of the conversations was I told that there would be a $20 per line fee (ridiculous!) to restart the service after paying the $23 outstanding balance. Now, I have to wait one month before I can discuss the $100 fee that is going to show up on my account

Weeks later I start getting billed for an additional $67.43. I called today (12/5) and spoke with a representative that has such an accent I can barely understand her. I called back and speak with another. I am told that the $67.43 was for cycle 10/3 to 11/2 (after I had switched) and that I now owe this because somewhere in the fine print of your customer service contract it says that if a contract is canceled anytime during the billing cycle that the customer is charged for the full month--even though there is no service provided and no cost to T-Mobile.

I was never informed of this when I first inquired as to the end of the billing cycle, nor the representative when I called on 10/29 to get the final balance and was told $76.80. I informed the rep of this during today’s conversation and was told there was nothing they could do. I asked for a manager and was given Camille. She was polite but again I could hardly understand her through her accent. She was patient and kept repeating herself (and she never got angry) but she left me on hold three times to try to figure out why I was being charged the additional money and then came back with the same answer--that I had canceled a day too late. I have emailed T-Mobile over and over and they have never responded but they keep sending me bills. My advice: don't ever use their service.

They told him he was outside his network range and couldn’t use the internet where we have been using the internet on the other phone the whole time. Well, being a loyal customer we thought that he should at least be able to switch for a phone that would work or something. Between 4 phone calls and numerous customer care people, they say they couldn’t help us. And not one of them could even answer us why the new phone won’t work but the one that he had for 3 or more years can! I do not recommend T-Mobile!

Over the last year, I have spent hours of my time with your company, trying to address multiple issues with dead service zones, as well as dropped calls. I keep being told that the areas that I am speaking about, are in your prime zones, and they never understand why there is an issue. I also have issue as to, having no service at my home, which they also tell me is in your prime coverage zone, yet I cannot get any service. Finally, about 2 months ago, I got someone to listen to me about my issues, and she addressed the home service problem, by sending me a signal booster for my home. This did not make a bit of a difference, and due to her sending this to me, they extended my contracts as well.

This product does not work, as I still do not have service within my home. Secondly I also discussed a few of the problem areas outside my home, which are again supposed to be within your prime coverage area, and yet I cannot get service. I spent an hour or so going over this with her, and she told me that she would forward this to your technicians to research, and they should have resolution in approximately 72 hours. Well, these issues are still not corrected 2 months later, and are still pending.

I have given T-Mobile every opportunity to correct the issues with your coverage and my service, and they have failed miserably, each and every time. I have since cancelled my services, as I do not feel that I should have to pay, or be contracted with you, when I cannot even get the service that you claim to provide. Your coverage areas are extremely exaggerated and false, and this is a direct misrepresentation of my service. When I agreed to a contract with T-Mobile, I expected to get the service that your contract states that you provide, and I expected to be able to get service in the coverage area that your map, and your representatives say I should have coverage on.

As far as I am concerned, this is fraud, and you cannot provide what you state, and this would make your contract fraudulent and a misleading commitment, and you have failed to abide by this, and therefore, I do not expect to be charged a cancellation fee for either of the two lines I have indicated above. There are terms you were obligated to provide, and you failed to deliver sufficient service as stated, as shown on your map coverage area. I would also have to say that I have several friends and family that are experiencing the same types of issues, and are extremely unhappy with your services. I would expect a response stating that you are waiving my cancellation fees, or I will be forced to take legal action in this matter.

So far, my calls and complaints to multiple customer service reps, executive office, and multiple managers have only resulted to partial adjustments. I have paid $200 toward the balance out of good faith to keep the service until somebody reviews the account and makes the necessary adjustments, but it has not happened yet. T-Mobile has threatened to disconnect the service. However, I am at the point of letting the account to default and disconnect the service. I have had it with T-Mobile. I don't want to deal with them and I am not going to pay for something I did not agree to. Anybody interested in class action lawsuit against T-mobile, please respond. I know there are a lot of people out there who are experiencing the same frustrations I have had with T-Mobile billing practices and would like to end this practice once and for all. Please respond.

At that time, you cannot bring your cell number to a new company if you owe a balance on an account. The firm suing me says that they don't have any information on the bill--just that I owe it. I also pulled up my credit report which does not show any delinquent bill to T-Mobile. I go to court this Thursday, 1//2/12.

What are my rights? I do not owe this bill and have no idea what this charge is for! I sent a certified letter requesting a copy of this bill but have not received anything back. Can someone tell me my rights so I have some knowledge when I go to court this Thursday? This is ridiculous! If I owe this, I would have gladly paid it, but I don't believe I should pay some collection company for something I don't even know what it is for. Can someone please help me to be prepared before going to court?

The inadequate service has been going on, not only with the relocation to another state, but even when we go on trips. The service is unacceptable. This company wants to charge me over $230.00 each month for a service I can't even use. I have spoken to many representatives and two managers that have done absolutely nothing to help. One person even told me to wait seventy-two hours because of the outage in the area. I was also told this when I traveled to Virginia to see my father in August of 2011. Seventy-two hours later, plus, and we still have no service. The cause of this may be due to the lack of towers in the town of Smyrna and if this is true, what the hell do I need with T-Mobile? This company is charging $200.00 per phone to end the contracts but can't provide service in this area. I also should not have to pay for the phone service if I cannot even use the phones.

I will be sending this letter, not only to T-Mobile, but also to the BBB and consumers affairs. Something needs to be done about this company. T-Mobile sent me an SMS message regarding loyalty and now I ask you, where does the loyalty really lie? It's funny. I have road all through the town of Smyrna and have not seen a T-Mobile location anywhere. One of the managers suggested I take our phones to one of their stores to have them check for that area but there is none in that area. I would like someone to get back to me as soon as possible regarding this matter and if it cannot be fixed, then the company should end the contracts without any payment for it or the phone service. I am deeply upset that it had come to this after being with this company for over a decade. I look forward to hearing from someone.

This never happened though, as we believed the phone was lost all along. Despite that, we got a new SIM card since they could help us no further. Now, both of the claims filed, I attempted to have cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine.

However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life, and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) were claiming that I had.

I would like to see proof of my signature or identification for any products, as I refuse to pay for the mistakes that they have made. I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth, never giving me real answers, and never finding a resolution. Now my bank account has been overdrawn, and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future. I'm in extreme debt and I can't open a bank account. My credit has been tainted.

Diversified did not get any addresses from T-Mobile. Instead, they pulled my credit report, and found some old addresses and the rep told me they sent letters there. Why, if this is a legitimate collections, would T-Mobile give the credit company the address where they sent me the final bill? I was with T-Mobile for nearly 10 years. I believe the contract fees were added to my account just before I cancelled. I also think that T-Mobile let me pay and cancel my account, all the while planning on trying to extort money from me, by threatening to ruin my credit.

I sincerely hope the federal government looks into the business and decide to protect us from this kind of extortion. It has been going on for so long. It has to stop. I plan on suing T-Mobile if they do not drop the threats, and put anything detrimental on my credit report. Please look into this matter Consumer Protection Services.

After many conversations and going through each and every trouble shooting with them, T-Mobile will not offer a phone that has comparable features of the Sidekick 4G without charging me $200-plus for each phone. So, in other words, T-Mobile sold a phone they knew was defective (and still is), and assured an OTA update would resolve it. Now because the OTA didn't resolve the problem and T-Mobile doesn't have a solution, they want their customers to buy new phones at the customer's cost. It’s almost impossible to do anything on this device. The consequences for me is I am out $150.20, plus there’s a $13 upgrade fee amounting to $163.20. I have been a customer for over 5 years now and I have been a loyal customer.

I then called the 611 right away and was informed that I still owed $9.00 and my service was suspended until it was paid. I told the rep that I made a payment online on the 10th for the amount shown online that was past due of $156.96. I was not aware that there was an additional $9.00 still due. I explained that I have been out of town taking care of my husband who was in ICU in a Quincy Hospital and I needed to have my service restored. I then made a payment for the $9.00 plus the amount for the month of December, totaling $169.96 which brought my account to a zero balance.

I was then informed that on my January bill I would be charged $20.00 per line (x4) for a reconnection fee. This was not acceptable since I have been a customer of T-Mobile for over 7 years and to have my service interrupted for $9.00 then charged $20.00 per line (x4) to restore my service is a terrible way to treat me. I called again on 12/15 in the evening and spoke with an Abbey. She talked to her supervisor and assured me that when the new billing cycle goes through on 12/22, the additional fee of $80.00 would be reversed at that time. I then received my bill on 12/31/11 and seen that I was charged $85.00 for the restoration fee. I called on 1/3/11 and was told there was nothing they could do. I then asked to speak to a manager, a Michelle S., who told me that she did not see any notes saying that these fees should be reversed. This meant that Abbey lied to me on 12/15 and Michelle refuses to reverse these charges.

I asked for the corporate phone number and she put me on hold and was disconnected. Afterwards, I went online to T-Mobile and was not able to find a corporate number. So I called customer service again and was given a number, which turns out to be a fax number, and then called customer service again and was told that there is no corporate number for me to call. I am seriously thinking about terminating my current contract since T-Mobile really does not care about my business anyway. I will definitely not renew the contract when the time comes. I will be going to another service provider that can better serve my needs and respect me as a person and customer.

In June 2011, I called and asked a customer service rep how I should terminate the contract. I wanted to avoid early termination fees, and especially T-Mobile automatically signing me up for another 2-year contract. The rep told me that I should just call and terminate it the day it ended (August 21, 2011). In order to keep my phone number, I first had to call Verizon and my fiance and I had to jump through some hoops. But Verizon took care of switching me on August 21.

My billing cycle with T-Mobile ran from August 15 to September 15, and they billed me for the entire month of service. I called T-Mobile and asked them to send me a prorated bill for service from August 15 to August 21. They told me they could not do this, and I owed for the entire month since I didn't notify them ahead of time that I was terminating the contract. I told them that nowhere on my contract did it state that I would need to do this, and their rep had told me to terminate the day the contract ended. I refused to pay this bill unless it was prorated to reflect the 7 days of service in August I actually used. I did not pay the $55 bill, and T-Mobile sold it to a credit collection agency. They are now harassing me with phone calls.

I did not solicit these text messages, nor did I respond, yet I still get stuck with a bill should it happen again. All it takes is a text from them and even if you don't respond, the consumer is billed. How can the consumer be protected from this stuff? How can T-Mobile be allowed to apply charges to a bill under false pretenses? They could not even provide a number to this company that submits the bills so the charges can be disputed & stopped.

When I called the T-Mobile service center they offered to reduce my cost of service, which they did and I continued to try and make it work without the Wi-Fi. It never did when I was away from a Wi-Fi signal. I wanted to cancel the contract and they charged me $283 to do so for a service that never worked, as well as the money that was spent buying the equipment, set up, etc. If they knew that the product wouldn't work, why did they sell it to me in the first place? I am having the same problem with Verizon in the fact that they sell 4G LTE phones in areas that have poor or limited service for this device. But that is another story.

We had a family plan for $79.99 (promo) but was being charged $99.99 plus paying for web separate $20 first line and $10 second line for not using any data. The rep said: 'There's no way talk and text could be $79.99.'' So basically I was lied to by the previous rep who had signed us up. It's not the first time T-Mobile has slapped extra on our bill.

Prior to this, I had lost my phone which I was paying insurance for, but instead of assisting me the rep was very rude and impatient. I was told to buy a new phone. She implied that I was lying about losing it. I'm not getting a new phone for free. I'm paying for it. My wife and I have been loyal costumers to T-Mobile, since I was 16 years and her since 18 years. About 10 years. We even cancelled our lines and paid our $200.00 per line cancellation fee just to sign up as new costumers to get their new phones for a cheaper price. We have dished out too much money for a carrier who has not only unprofessional workers but also a fraud, feeding off of middle class Americans. We're definitely cancelling our phones. This is the last payment they'll ever receive from us.

The representative said that I would only need to change my existing cell phone plan from a non-contracted monthly unlimited text and 1000 minutes plan to a contracted unlimited text, 1000 minutes, and data plan. He reiterated that my number would remain the same, and that he would send the new phones. Upon receiving them, I called T-Mobile and activated them.

When the bill came at the end of the month, however, I was shocked to see that I was charged $818.57 because the representative had canceled my unlimited texting for two weeks. I called T-Mobile, I was told that it was an error, and not to worry and that issue was supposedly resolved. A few days later, I received another bill from T-Mobile. I realized that the phone numbers on the bill were not mine (**, **). I called T-Mobile and was told by another sales representative that the bill was not mine and I could "rip it up and throw it away". I proceeded to do as told, and threw the bill away.

On Sunday, December 11th, to my dismay, a collection agency left a message on my home number saying that I owed T-Mobile $288.58. I immediately called T-Mobile who in turn gave me a number to call (888-624-5173) which I was unable to contact because the department was closed on that day.

On Monday, December 12th, I called the phone number again and was astonished to know that the representative I spoke to concluded that the problem one of my own. She would not listen to my explanation, and repeatedly informed me that it was my problem. I explained to her that I was misinformed, and repeatedly asked for her to listen to the recording of the various conversations. Finally, when I realized that the representative would not listen to either the recordings or my explanation, I asked to cancel the accounts (** and **).

On December 21st, I was shocked to receive and but quickly paid for a bill in the amount of $774.11 from T-Mobile. I did not understand the charges yet, I quickly paid the amount because I did not want T-Mobile to adversely affect my credit.

Again, on December 30th I received another bill from T-Mobile for $536.97. I sent a check to T-Mobile on December 31st because I did not want these fraudulent actions of T-Mobile to reflect negatively on my credit. I paid quickly with the intentions of writing a letter to the appropriate authorities in regards to T-Mobile's actions. Again, I do not understand the charges.

What T-Mobile is doing is fraudulent. I would like a full investigation of this matter, and want my money to be refunded because I truly believe that T-Mobile is trying to extort money from me. I am contacting your office to gain access to all of the recorded phone calls to hear all of the misinformation that was told.

Once I told the representative at the store I needed to cancel my service, I was told it was going to cost me $450 to terminate my contract for both phones. I said my contract ended in November and my mother’s ends in March. He said I signed another two-year contract in March when I signed my mother up for the family plan. I explained that the other store told me that my contract stayed the same and that my mother’s portion would be effective in March.

Anyways, I asked to speak to a manager and they called T-Mobile customer service. Again, they asked why I was switching both phones. I stated that dropped calls were a big issue and that my monthly bill was not what they had originally told me it would be at the store, which included taxes and fees. While on the phone, the representative attempted to scare me by saying that terminating my plan would cost me $400. I said the other guy said it would be $450. I have a couple months before my contract expires and one phone I've already reached my two-year obligation. I need both phone terminated which would result in a $50 termination fee for both since you say my contract expires in March.

I told her I would gladly terminate my service today and pay the prorated fees as well as the termination fee over the phone. She said I had to wait until the end of my billing cycle to terminate my service, which meant I had to pay for a service I was no longer using considering. My touch phone kept freezing and turning off and had trouble using it since August. Before hanging up they asked if any of the numbers would be ported over and I said maybe my mother’s line, and the lady said okay after the billing cycle ends you will be able to port the number over to the new phone. We said okay. Once my mother receives her new phone in Texas, we will have her port the number over after the service has been cancelled.

I paid my last bill on time, and all of a sudden my mother calls me on January 2 off of her old line and I asked her what she was doing using the T-Mobile phone. She said it still works so I've been using both. I called T-Mobile and they said that since we had asked to port that line over, the line was left working so that we could port the line. I said we were told that once the service was terminated we could port the number over. She said you must have misunderstood the representative you spoke to since you will not be porting the number over and the line is still in operation; you will have to pay for the month of January plus the termination fee. I then asked if I still have a line open, why can't I get online to view my account and see what charges are on there and what I paid for the last month? She said because the primary line is off I can't regain access.

What! Either way she said she would take away the family plan and give me the lowest possible rate they have for a monthly plan. It doesn't take away from the pain of having to pay an extra month for a service that I don't intend or even want to use. There should be a prorated fee and not an entire month of charges, especially when their representative told us to wait till after the billing cycle to port the number over. Now that I know you can't port a number over unless the number is active it makes sense why they would deceive us to wait till the cycle ends to port the number over. T-Mobile has unreliable service connection and misleading customer service representatives. I would not recommend signing a contract with T-Mobile unless you want to be taken for your money, time, loyalty, and patience.

Now they are trying to charge me $150 for the month I only had one line on. And for every month, I don't pay they are still charging me $150 on top of that. So know they want me to pay $300 with some change. Also they told me if I canceled too early, I would be charged and now that I canceled it after the contract, they are still charging me.

In the last few weeks I’ve been told so many things about my account that I don’t know what’s going on with it anymore. I have been told so many different things and given wrong information from representative and supervisor that have left me confused, frustrated, and stressed. In the last month or so, I had to call to T-Mobile 22 times and that’s not counting all the other times I had to call with issue since I have been a customer. This has been very time consuming, costly, and irritating. I pay my money for phones and service, in which I feel I should be better valued as customer.

I am requesting that someone in your department pull my records and review the issues I have been experiencing and contact me to discuss this matter, so we can come up with a solution. I am also requesting all records of my phone conversation with T-Mobile.

It is going to cost me $200 this month to get out of the contract and supposedly $100 in Feb. I have spoken with customer support and the loyalty division. Two different times, I was promised a call back. I did not receive one phone call. I was quoted two different prices on an upgrade to the Samsung Galaxy 2 by four different people. The lowest I was quoted was $229 but I think that was to get me off the phone.

I am absolutely disgusted by this. I will be even more disgusted if my price goes up to get out of the contract. If I do not receive the phone that I would like at a price I would like by Feb, I'm jumping ship and going to Verizon and getting the iPhone 4 for $99. At least I will get a decent upgrade offer on a yearly basis.

Three weeks later, I lost the phone and soon discovered that what I thought was a $49.99 phone was $249.99 and the $49.99 I was quoted was the deposit. According to the contract that was never explained to me and that I never read, I am being billed $10 monthly for the phone until it is paid off. I went back to the store to speak with the sales rep. and the store manager and they both ignored me. The manager said they would investigate what when wrong and get back to me, as they highlight the terms of the contract as they explain it to each client. My contract was never highlighted or explained to me. I no longer have the phone which was what initiated the contract.

As a result of this deceptive sale practice, I am paying $249.99 for a phone that I was lead to believe was only $49.99. According to this contract, I have to pay $200.00 if I want to terminate this contract. I have contacted T-mobile and their "award winning" customer service was unable to help me. I was told that only the store manager could get me out of the contract. I have spent at least 9 years with T-mobile and I believe they could have at the least get me out of the contract and waive the termination fee. Shame on you T-mobile. How many others will you take advantage of?

I called T-Mobile about this and they refuse to give me any kind of information regarding what calls were made or received on my account. The representative told me they are not allowed to do it, even though they give people a listing of all calls made for all customers with non "pay as you go" accounts. This does not sound truthful to me, and even more so, seems fraudulent. T-Mobile could be false charging millions of customers with these plans and there is absolutely no way that the customers could identify and prove it! It is unspeakable that this type of business practice is allowed! Something must be done!

They told me they will not refund me any money because it was a prepaid account. I told them I understand it is a prepaid account, but if you can't provide me service, what are my options? I can't wait another day, I have a business to run. They said I could port the number back to my previous carrier but they would not refund my money. This is theft! If it was anyone else doing this, that person would be in jail! How can they get away with this and not be held accountable?

I would have no problem paying this bill if I could have used the service. I called repeatedly for help with the telephone and was switched over to the telephone trouble shooters’ area. I bought a battery for $40.00 under the suggestion of one of the T-Mobil reps; the telephone worked a couple of months then went right back to the same issues. There were many times I used the cell telephone and plugged it into the electrical outlet, since it would not keep a charge. Please also note that my telephone was insured against defects. When I tried to get the telephone replaced, the insurance did not help. Would you pay for service if you had no appliance? Would you pay for service if you’ve had a defective insured telephone?

I am asking you to please check the service usage before and after, and you will notice a decline in usage all due to a defective telephone. I just want this nightmare to go away. I want the amount of $92.91 to be refunded back to the account without hurting my credit standing. I would have never left T-Mobil if I felt someone was interested enough to help me with my issues. When the telephone worked, I had no problems. I had nothing but good things to say about your company. I look forward to your reply and a resolution to my problem before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at above indicated address as soon as possible.

They have reported me to their collection department and are unwilling to correct their mistake. I had been their customer since their purchase of Pac-tel service in 1998. This move was temporary and I was looking forward to returning to my home in Georgia and going back to T-Mobile. This business dealing shows the customer, me, that T-Mobile does not have good customer service and does not care. I cancelled the account by phone and asked for final bill and sent it without delay. Now they are still billing for the month which I had service with another company. And by the way, I was not under contract.

We decided to replace our BlackBerrys with two new Samsung Galaxy phones. The rep called Customer Care and I renewed my contract for both lines over the phone. The rep pulled up my account on her computer so that I could review my new plan. However, she noticed that my monthly payment had just become due on Saturday the 17th (the preceding day). She said that I was not eligible for the free phones if my account was not current. I gave her a debit card and told her to pay the bill so that my account would be current. However, she then informed me that because it would take 24 hours to process the payment, we were not eligible for the free phone sale (perplexing because I used a debit card so the payment was real time). I became very frustrated and left the store.

The next day, I received an email informing me that my contract had been renewed for two more years. I called Customer Care and they claimed that I had renewed my contract. I told them that I only renewed my contract because I was promised two free phones. They informed me that there was nothing they could do. So at this point, my phone doesn't work, and my wife's phone is barely operating. T-Mobile renewed our contract but we received nothing in exchange.

I contacted the office of Philipp **, T-Mobile USA's CEO and recently received a voice mail informing me that "my situation was being investigated." Whether T-Mobile realizes their error and releases me from the contract or not, my wife and I are moving to another carrier. After nearly 10 years of serving as a loyal customer, I can only advise folks who are researching cell providers to avoid T-Mobile no matter what they offer you--any other carrier would be better.

Well, I was wrong. He upgraded all my phones on my line and did it to give me this promotion, which I didn't even want or need. But he insisted that he would save me money. Now, someone is canceling off my plan and her contract was supposed to be one year through, and one to go. A termination fee of $100 should be billed, but rather T-Mobile is now trying to bill us for $200 because of the new contract change to her phone. I am so irate because this contract change was only from a few months ago and it was not supposed to be for her phone.

After assuming that the bill must be a mistake, and thinking why should I be paying for service through January 10, when I discontinued my service on November 20. After calling the customer service representative, they stated that since I did not give a 30 day notice, I am being penalized to pay until January, for services not being used. What puzzled me, and made me even more irate is that they (T-Mobile) stripped away my Army employee discount for the last payment, that still needs to be made (I again thought to myself, "thanks T-Mobile for your support to loyal customers, and the troops that defended freedom for your organization"). I then went on to say, since I am paying for the service through January, I should therefore be granted access to the T-Mobile website. No answer nor access was given. I am never doing business with them again.

Automated customer service called again and threatened action within 10 days of their payment due date, and claimed it was the customer's responsibility to file an immediate complaint with customer service if porting had been blocked, and photographic documentation would not be sufficient. The account had five years of on-time payments, and had not been under contract for the past three years.

In summary, T-Mobile made it impossible for a customer to port service in a timely manner, billed for services not performed, and threatened action against the consumer's credit for failure to pay despite inadequate billing practices.

Naturally I cancelled my phone as well. Subsequently, I refused to make any payments and naturally they turned the debt over for collection. I'm willing to pay for actual time usage but nothing else. I'll probably lose in court but I'll tell everyone in the court room what happened. Hopefully, T-Mobile will lose at lot more money than I will.

Just recently I ordered two new phones; one for me and one for my son. He decided he didn't want that style and we shipped it back. I have been on the phone with all of their call center reps because they have refused to credit my Visa card. I have a receipt saying the phone was received and they verified it. So now what they tell me is yes, we will have that credited within 72 hours. I have had several different reps telling me this same story and it has not been taken care of. It is in the amount of $88.80. Last week I called again and talked to someone by the name of Chris. Chris said he saw the problem and 'will have it taken care of in 72 hours'. He promised to call me back and said he was a man of his word. He gave me a confirmation number and an employee ID. He promised he would deduct it from my current bill that turned out to be $209.00 plus. Then he switched my plan to unlimited for $79.99. He promised that it would be that amount plus taxes.

My bill so far is already $150 plus and no one will give me an answer. Calling last night again, they would not let me speak with a supervisor and would not transfer me to this 'Chris’ with the employee ID number. I called again today and cancelled my service and the man told me I was not willing to work with him and he could fix this. I said the only reason why you would maybe do something is because I said cancel. He threw it all back on me like I was being uncooperative. Now my credit score is outstanding, but they will ruin it because they were not willing to uphold their end of the deal. I lost my job last January and times being what they are; it looks bad that I'll find another right away. I guess I have to trade in my excellent credit score because of these people. Why doesn't the government ever step in and do anything for us citizens? This is outrageous!

I discovered that my international calling plan had been removed. T-Mobile reversed those coverage but they would not refund the money for the phone that should have been an upgrade and they would not remove the extra line without a $200.00 cancellation fee. I was told to go to the store and the manager should fix the problem for me. I waited two hours in the store for the manager as he assisted others in line behind me. He then asked me to leave and said that he would fix the problem later. I was told that I didn't have to be in the store for him to adjust the bill. He never adjusted the bill. He will not take my calls and hides when I go into the store. The handset I purchased in July has been faulty since the day of purchase and is no longer functioning.

The customer service rep gave this to me and my number was ported over to Verizon. According to TM, because I did not contact them and cancel the service, I am responsible for the entire month’s bill even though I only had the service for 4 days. They said that this is in the "terms of service". I was transferred to another person who was supposedly going to issue a prorated bill for four days. They told me there was nothing they could do. Why the transfer if they cannot do anything? Basically I was told that this would affect my credit rating as it would go to collections. To me, month to month means that I can leave when I want to. I offered to pay for the four days but explained that I would not be paying for an entire month when I did not have TM service. At my request the rep did agree to turn off the automated calling. I am receiving notices from TM financial services regarding this bill but I will not be paying for the entire month. It seems like there should be a way to prorate a payment for the service I actually received.

T-mobil said that I can get the other phone if I pay the difference so I got a new phone but he did not tell me about getting a new number. I did not ask for a new number and now I have to pay over $100 more but I don't have it. Plus, I can't cancel or change my plan which I can afford. In addition, my international plan was changed.

I decided to write a letter to their consumer relation at their New Mexico location hoping to shed some light on this issue. My response from their consumer relation is that I still have to pay the monthly rate for Oct 19 usage because I have to give a 30 days notice if I want to end their service (which I have not heard of before). Amanda, the last customer representative I talked to, told me that I had a "miscommunication with the exit expert" and threaten to ruin my credit by putting me into collection if I do not pay soon. I feel that I am being rip off and bully into paying a monthly fee instead of the prorated rate that I was initially informed.

I was then informed that I would have to pay a hundred dollar deductible and that there was nothing else they could do for me. I contacted them several times to complain about this. How did I pay 7 years for an insurance plan that could not protect me also because it was such a short time that that this unit became defective? How could we come to a reasonable solution? After a series of contacting them, being hung up on, and waiting for hours on the phone, I was told if you don't like the service, leave! So I contacted them once more explaining how I have been a loyal consumer and that not only was I loyal but most of the time paid even more than my bill balance, which at this time I was about $25.00 paid over my balance, and was charged a full month of service for a non working phone! I gave them a last warning that if nothing would be done, I was taking my services elsewhere which is exactly what I did.

So in August I made my final attempt to reach out to T-Mobile to see if we could resolve this matter. I informed them that I was unhappy and being that I was such a loyal consumer also, what conclusion could we come up with? I was then informed to leave. So I went straight to Boost Mobile, called T-Mobile and ported my number (which all is documented on video). I was informed I owed no balance and that they were sorry to lose me as a customer. And they asked if I wanted to buy another phone. I declined their offer and had them port my number, which is the same number I had with them and been a Boost Mobile customer every since. They then contacted me a month later saying that I owed a bill. I was puzzled. I told them I was leaving and one of their representatives ported my number to Boost, so I asked how was you not informed? I also advised them that if nothing was done to resolve my issue, I was leaving.

So I informed them once more that I wasn't paying a dime; also I found this as bad customer service—how could I be contacted for owing a bill when you have to be in good standing to port over a number? Then the woman at Boost had to make sure I had a zero balance before the number was ported! T-Mobile then informed me that they had no record of that but had record of me being ahead of my bills and that I was being charged because I did not let them. I no longer wish to have them as my service provider. I informed their customer care department that this was an outrage and I was not paying them one penny! In October, this was the last straw. They reported me to credit collections for this series of events which I am disputing and looking to take further actions for this inconvenience. I am reporting them to BBB. Possible lawsuit. I’m sharing my story with the press and posting my videos that confirm my story on various social branding sites CNN Eye Report and Wavy TV Ten, etc.

I mailed the phone to their certified mail. They received it within a few days of my mailing. Three weeks later, I finally got a phone back without a battery or back cover. I called Customer Service and I was told by the rep over and over like a robot, that they do not replace those things that I was instructed to take the memory stick, battery, and back cover off and keep them to not mail them back with my phone. The problem with this is, I was not told that or obviously I would have done that.

I don't even know where a memory stick can be found on a phone. They would have had to walk me through taking that off. When I told them I was not told that, they insisted that their reps never make a mistake and that they tell everyone who sends a phone back to take off those things and not mail them with the phone. I asked if they could bring up our recorded conversation and they refused. I asked if they could at least get the missing parts off the phone I sent them and they refused. I have never had an issue with T-Mobile until of course I had an issue.

Having this information, I signed onto a family plan with AT&T on Dec. 16 because my phone had finally stopped working and it just wasn't worth trying to get T-mobile to replace it when I thought I only had a month left of my contract and would be cancelling anyways. Yesterday, Dec. 18, I stopped by the South center location for T-mobile to see if I was able to cancel since it was less than a month left of my contract. The sales guy informed me that my contract isn't up till June 15, 2012 and for me to find out why I need to take the time to call customer service myself. Well, that's exactly what I did. I spent close to fifteen minutes on the phone explaining to some lady what was going on but spending most of that time on hold. I would like to think she was trying to figure something out for me other than just putting me on hold to make it seem like she cared.

She informed me that my contract had restarted in June 2010 when I applied my employee discount to my plan. Well, I do remember doing that but was never informed that my contract would start over. I never got any paperwork that even stated that as well. I am completely bewildered at why I would have been told January over the summer of 2011 when I had applied this discount back in June 2010, a year before? Shouldn't they have seen that it was June at that time as well, not in the last month of my contract? Well to continue the story, she told me that she would have to transfer me to someone who deals with customer relations and disputes because I would need to dispute my contract or I can pay the cancellation fee and cancel my contract.

According to this customer relations guy, the only way to get a hold of the Contract Dispute Department for T-mobile is to write a letter and mail it to their New Mexico offices, which happen to be in the middle of a snow storm at the moment, and then they will send me a letter back. Thanks, but this is 2011, not the 1900's. So I am supposed to write this letter so it can get there a week later if they don't shut down from the snow, have them process my letter for another week, then mail one back to me that will take another week. So three weeks from now, I should get a letter explaining to me probably what they see on my account and not have anything resolved, while this whole time my contract end date that it was supposed to be has already gone by and now I am paying for a phone line I don't use and shouldn't even have.

Awesome job T-mobile! And you wonder why you're having the all-time record drop in customers this holiday season? It doesn't take a rocket scientist to figure out good customer service. Today, Dec. 19, I decided to do an online chat to see if I could get more answers about this issue. I literally felt like I was talking to a computer. The only answer this guy would give me is "your next bill is due 1/2/2012". Thanks dude, but pretty sure what I just asked you is why does my contract end date keep changing and why was I not notified that it did? T-mobile, you fail at customer service.

They botch their "credits and adjustments" and I'm supposed to fork out $430.00 on one phone bill! This is all because someone in their accounting department is obviously not capable of applying my payments as they are meant to be applied!

My first bad experience was when I bought a phone in the store which they claimed could do WiFi calling. Four hundred dollars later, I find out it doesn't work. Oops, missed my grace period on that and had to eat those charges. Next time, I'm victimized and stressed out to the point of feeling I could throw up or have a stroke are when I learn equipment I sent back were being deducted from my account; $13.50 a month for a total of 108.00! Then they apply it back "as they deem necessary" by adding a $13.50 credit to all my invoices. So, they escape a lawsuit there. But then I buy two phones and was offered a $250.00 upgrade even though I hadn't been a contract customer but an even more plus customer back in July. They said, 'Oh, the free 4G Mytouch program ended but we'll give it to you for $99.00 plus tax totaling $104.00, and then the $279.00 we'll take off $250 so that's going to be $29.00 with tax ($35.00)! What a deal!

So, I'm paying my bills as they come in, but they claim that they applied the credits towards the bills and now 4 months later, my bill is $430.00. But the month before, it was $21.00 because of some credit. So essentially they screwed me over and want to cut off my service if I don't pay it right now, all at one time! These people are horrible!

My phone bill for that month said that I owed $0.00. I checked my account app on my phone as well as dialed the number to check my balance. Both said that I owed $0.00. The next month my bill was over $400. When I called, they said it was a charge for the two phones that they had sent me that were supposed to be free. After talking to several different representatives, I was told that what had happened was that when I was given the phones, I was extended a credit for the two phones. Because they hadn't charged me for the phones, the credit took away the balance that I owed for my monthly bill instead, giving the impression that they had "taken care of" my bill for that month. The next month, they charged me for the phones. But because the credit had already been "used", I was now being charged for the "free" phones.

When I said that the "system" was to fault because if they had charged me for the phones then credited me, those would cancel each other out and I would not have been charged for the phones. I still would have had a bill for the month, which would be fine, since I was used to paying my monthly bill. Instead, when they charged me for the supposedly free phones, it was added on to my monthly bill for the next month. So, I suddenly had a $431 bill to pay rather than a normal bill (approximately $134). After speaking to several representatives and having those representatives tell me that I could not speak to a supervisor, I finally talked someone into letting me speak to a supervisor. She really didn't listen to what I was saying, and only said I could make payment arrangements. Needless to say, it was very frustrating, and does not seem like a good way to treat customers who have been with a carrier for 9 years.