T-Mobile Reviews

I contacted the BBB to assist me in obtaining a refund in the amount of $614.39 that I paid in error on my niece's (Daisha **) account which she refuted that she only owed approximately $329. I made my complaint to the BBB online but believed that I would receive communication through the US Postal mail system. And because I was not able to follow up due to my computer crashing, they closed the case. Understand that while at the same time I am going through physical therapy from a motor vehicle accident and struggling to get reliable transportation to make it to and from required appointments, some of which I have missed and have had to reschedule.

I applied for service with this company on their website on July 23, 2012. They immediately took a $50 deposit from my bank account. The terms were that they will send me an android phone free with a 2-year contract. I subsequently received a letter from the company saying that my application was being denied because of my credit report. When the phone came, I refused delivery and the package was returned undelivered and unopened by UPS. I checked with the company and was told that they did indeed receive the unopened package. I received a bill saying that the deposit was returned but was applied to what I owe them. I told them that I don't owe them anything since the service was never activated and the contract was never enforced because of their refusal to accept my application.

We took mobile phone connection from T-Mobile in August 2009. It was a family plan of 700 minutes/$70 per month, with two lines. If at any time the 700 minutes were reached during the month, the dialing facility was stopped. This occurred twice but was part of the agreement, but the amount deducted never exceeded as per agreement and things were fine. In August 2010, two more lines were added in the same contract and things continued well, and the monthly bill was deducted online every month. In August 2011, the same contract was renewed on the phone and additional facility for internet lines was added for $24.99 per month.

I found that T-Mobile was taking payments out of my account for 5 months for another T-Moble user. When I brought it to their attention, I was told they couldn't help me. One agent went as far as to say, "If we give you the money back, that person wouldn't pay and they would lose money." I have been trying to get T-Mobile to refund my account since May, with no luck. I found T-Mobile had a site on Facebook so I have been posting there also. Please help me. I am disabled and on a limited income. The loss of almost $600 really hurts me financially. Please help me. Thank you!

I recently switched from T-Mobile to Metro PCS. My contract with T-Mobile had already expired so I had no early termination fee. I cancelled on 8-24-12. I was charged for the entire month of August which I somewhat understand. The shocker was that I was also charged for the entire month of September when I received absolutely no services from T-Mobile. When I called, they said they had the right to do this because it was a way of offsetting costs of transferring the phone numbers. I can't believe this could be legal. T-Mobile needs a class action lawsuit to get them in line!

I have been a T-Mobile customer since they were Ariel. This year has been the worst for customer service and I will not be renewing my contract. I have contacted them about my failed texts and all they tell me is it is not their service. Will it then much be the phone I have had replaced four times in the last year? I received this phone defective and they wanted to charge me to return it. I hadn't even had it a week! I asked to talk to a supervisor and was told she was busy. I said I would hold. Half hour later, the girl told me she would call me within the hour. I've never heard from anyone. I called back and got someone I could understand and he replaced the phone. The phone I received had someone's video on it. That phone went out. Screen went bad. They replaced it now. The texts I send fail. I give up. I will move on to someone else. I have five lines and only two of them have their so called free phones. The phones, the service, and the billing are junk.

Since I signed up with T-Mobile, it has been a nightmare. I have called them from the very beginning about speed and coverage issues. I have been told the hub in our area is experiencing problems, they are going to send it to engineering and will call me back within 72 hours. They say it must be my phone and they are sending a replacement. I was told they should not have told my hub was having problems. I got no phone call back and they replaced the phone 2 times. I was told I needed a better phone. I was told, “If I were you, I would have thrown my phone out of the window.” I have made repeated phone calls to no avail. I went with another carrier and called T-Mobile today to talk to someone about the early termination fees. No surprise, but after I was transferred 2 times and have to go through the same stuff with each one. The tired person told me she was going to put me on hold for 2 minutes - after about 17 minutes, I hung up. I will try again tonight.

Everyone: stop using T-Mobile. I broke my contract because there’s no reception at work. I needed this to keep in touch with nurses, doctors, and my son who just started driving. They would not work with me and charged me the $200 fee for breaking my contract. I am going to take them to court and will write e-mails, start an anti-T-Mobile website and will not stop. They are totally awful to treat people who just need to have a decent connection. They do not care about your reception - only your money. Please seek a better service that cares and will work with you.

My bill for this month bumped up to $315. I paid my $149 bill last month. On the site, it shows I have paid it; but on my bill, it says it is past due. I don't know what is going on with this picture.

Today is September 29, 2012 - I just loaded T-Mobile $100/1000 minutes onto my phone. The contract states the minutes are good for one year. The automated voice mail claims the minutes will expire December of 2012. How do I get this error corrected? I also renewed my service timely but my previously held 150 minutes were deleted. How do I get them restored? I spoke to a rep on the phone and could not understand a word they said. I went to the TMobile store, the reps there could not help either. Customer Service?

T-Mobile swindled me for a $100 prepaid card for 1,000 minutes. I had an old plan, which was $2.00 per day, so I went to the store in Margate, Florida - the store by Atlantic Boulevard West. The sales guy told me that I could get 1,000 minutes and the card was valid for one full year. After hardly using 95 minutes, I suddenly got a message saying I need to re-charge my account, which pissed me off. How could T-Mobile do this for me? I called the customer service where I was unfortunately transferred to Manila, Philippines - shame on you, T-Mobile, for outsourcing to the Philippines. The useless lady is completely ignorant, yet she serves American customers. She had the nerve to tell me that, “Yes, you're correct too and you should get 1000 minutes, but that’s not the plan that they have sold you.” The clerk defined this 1000 minutes and he even told that this card has a year and you can only load up $10 a month before expiry of this 1000-minute card and that will not make you lose any rollover minutes.

I went to the local T-Mobile store in Fullerton, California to get a cell phone and a new line set up. The employees there were incompetent at best, were very uninformed, and were extremely rude, condescending and disrespectful to me. Not only did they disrespect me, they also failed to disclose fees and tried to hide them from me. Needless to say, I took my business elsewhere. I would strongly recommend not only avoiding the Fullerton store on Orangethorpe, but avoid T-Mobile altogether. I cannot and will not recommend this company to anyone after the deceitful and disrespectful encounter I had with them.

My latest bill had $65.13 worth of roaming charges from messages in my own living area. I have unlimited calls and texting. I spent 2.5 hrs. on the phone with the CS dept. In the end, they would do nothing. I have been a customer for almost 8 years. They already had a note on my account about re-occurring roaming fees from Canada because we live on the border of NY state but these new charges could not be explained. A few years ago, the co. had a network problem in our area and we had several roaming fees. The rep was quick to admit this and credit my account. This time, they offered no explanation and no help other than a payment plan to pay the fees. They informed me that I have new roaming charges for next month's bill too. They would do nothing to help me and said I would have to write to the CS Dept. to ask permission to break my contract. They no longer can provide me with the services I have had for 8 years and I will be charged for breaking the contract. What happened to T-Mobile?! I guess the "mean girl ad" speaks for the entire attitude of the company. Screw your customers anyway you can!

Poor quality in products & customer service seems to be an ongoing issue with T-Mobile. I have been going through the same problems, refurbished phone after another with my MyTouch 4g slide. I've come to the solution that their phones are garbage no matter which phone it is! I have discussed some issues with friends and T-Mobile is becoming 1 of the worst. Their customer service agents especially online chats don't seem to know what they are doing. They copy & paste things out of their online "resources" as one called it, that have nothing to do with the solution to your issues.

I contacted T-Mobile because I discovered that there is an overcharge in my account. They told me that there was an error in my account that was originated by the system, that it will be fixed, and that a credit will be applied to my account. Today, I contacted T-Mobile, and they are telling me that they cannot do anything, that I was the one that created the problem. I need help with this matter.

I am livid! How many T-Mobile reps does it take to resolve an issue? So far 9 and counting. Either they hang up or they just don't keep track of the notes. Then every rep wants to re-do the whole account. Wow! This is not acceptable! Reps, you don't just get to guess at what to do. There are rules and guidelines. Follow the program given to you on your computers. Shame on you, T-Mobile, for not hiring qualified reps to handle your valuable customers. The service I receive every month is nothing like I was trained to give when I worked for you. I left for higher wages. I loved the service we were trained to give. We were not taught to just hang up when we didn't know what to do. We were not taught to keep the customer on the line while we re-did what another CSR already did. It does not take more than two CSR's to get a payment arrangement set up, one customer care and one financial care.

I placed a new phone order with a 2-year contract on t-mobile.com on 9/9/2012. I received devices on 9/20/2012. Then, I called T-Mobile to activate the phones on 9/21/2012. T-mobile billed me from 9/11/2012. I called T-Mobile billing department on 9/24/2012. She said that's company policy to bill the customer from the date you placed the order even if you do not have the device available yet. This is totally unacceptable. Why should I pay those days without provided any service? Also, I upgraded two prepaid T-Mobile numbers to the family plan. The telesales person of T-Mobile told me that I won't be charged for the activation fee. But they billed me on statement. One more, T-Mobile separated the three lines of my family into two accounts and billed more than $330. They are robbing. I need help to get a fair deal. Thank you!

Don’t hang up on people no matter the status of their billing. They talk to their customer in a more business like way. I have been looking online, trying to call this company, and paying for a phone bill but not sure where my money is. I sent the money on September 21st. Your collections agency had the account. I really don’t like giving out my social security number and they made me in order to look the account up. I have the cell number. I have the account number. Why do you need my social security number too?

I work in a hospital and have had no reception whatsoever. I tried Wi-Fi also. I must have reception to talk to nurses, doctors, my wife who just started driving, and my son who also just started driving and goes to school. When I leave work, I have to hear about it. I must go to the end of the parking lot at both facilities to get reception. This is not acceptable. I called T-Mobile and was told by a rep named Robert and also Heather that there was nothing else for them to do after having tried to resolve this. There is a $200 penalty for breaking the contract, but under these circumstances I had no choice but to opt out of service with T-Mobile. Do I have to turn this over to my legal services or can this be resolved with no penalties?

I called T-Mobile on 10/21/12 and tried to lower my bill. They put me on a $50 per month plan with no limits. They did not tell me this was prepaid. As soon as they switched me over, I had no service. Today is 10/2312 and I still don't have service. I called numerous times and was transferred, disconnected and was told because I was prepaid, they could not help me until I paid them. I never wanted to be prepaid. I was never told that was what they were doing to me. On 10/22/12, I was on the phone for two hours. I told them that I want to go back to my old plan and that my service will be renewed. But because the genius put me on prepaid, my sim card is now no good and a new one has to be mailed to me. I told them I have a spare but no one would listen to me. I will never, never deal with T-Mobile. They must take people off the bottom of the test list (if they give one for employment). Their motto is, "You must never hire anyone brighter than you are." I want the public to be aware what is going on. I am currently trying to still fix this. I doubt I will have any luck. I now asked to be connected to a supervisor and have been on hold for almost 10 minutes.

I have been charged for features that were misrepresented by agents that were supposed to make my plan better. I've been with this carrier for more than 5 years and since then, they have gone downhill on customer service. The agents don't write down notes that I request to have the items removed or they can't seem to find them. My bill was supposed to be no more than $115 a month for 3 lines and I'm paying up to $287. The agents don't want to help in any way and state that there is nothing they can do because the agent before them didn't note anything down. I ask to speak to a supervisor and for some reason none is available.

My contract with T-Mobile ended on 3-5-12 . I changed providers on 8-22-12. T-Mobile's final bill charged me for the entire billing cycle through 9-10-12 and stated they had a legal right to do so. I find it disturbing that they have a right to charge me for services not provided on a closed account. Is this really the case?

Like the one discussed here **, but I used google voice to call my parents, who are in the same family plan. Basically I got charged for calling my GV and my parents got charged from incoming calls from my GV, which could have been free otherwise. I got billed $1,251 last month just for calling within the family. I had my GV on for like 2 years and never had any problem with AT&T, as well as the first 3 months of using T-Mobile. It just began when I switched from 2000 minute talk to 1000. T-Mobile customer service replied with quote, "We don't know anything about Google Voice!" I know that this is partly my fault, but I didn't really expect that kind of answer.

When I filed a claim, I was sent faulty devices twice. I'm still without replacement and given an unacceptable delivery date for a new battery that may or may not fix the problem.

My father and I have a contract with T-Mobile for about 10 years now. I am having an issue because I have never received the worst customer service in my life. As an indirect dealer, I am aware of the policies that have to be followed. I recently went to a T-Mobile location at the Bronx Terminal Market in the Bronx, New York. My parents are older and are having financial issues at the moment, so I asked how much we would be charged if we were to cancel the two remaining lines. The representative told me since we had less than a year left into our contract, it would cost $100.00 a line. My parents did not have an issue doing so. A few days later, we canceled the lines and just received a bill yesterday stating we owe about $650.00. I was so confused.

Current Customers are Encouraged to Leave - We had T-Mobile service since it was AirTouch. That was back in the pager days. Our contract is up for renewal on our 3 lines. So I called T-Mobile, did the usual runaround through the IVR and got a real nice CSR guy on the phone. I said I wanted to renew the 2 lines that were up and wanted to see the prices on the new phones. Come to find out now they charge current customers way more than new customers. The phones I wanted are free for new customers but for us would cost two hundred dollars a piece. This is total nonsense specially since there is of course no iPhone in sight. I never even considered leaving T-Mobile until this. I asked if there is anything he can do or I would pull my lines. He said no, the only way to possibly get a better price is through a local store.

I have been a customer of T-Mobile for about 28 months. For the first 26 months of service, I had over 3 bars of signal in my house and excellent coverage. Approximately July 18, the signal strength was dropped from three bars to less than one bar of signal during the hours of 8:00AM to 6:00PM. I was not able to call out or accept calls on my cell phone. I had the sim card replaced at the T-Mobile store and still had no signal in my house. I live in the same house and there has not been any construction in the area. So I went from 3 bars of signal to less than one bar. I have tried three different cell phones, sim cards and rooms in my house and still get less than one bar.

I paid my bill as my service has been off for two months. I just paid $84.38 and I waited two hours and my phone was not on. So I called and they told me I had to pay another $84.14 which is not right. The rep told me I had to email you all and request a credit request, so here I am.

I made the biggest mistake when I change service from Verizon to T-Mobile. Their service here in Florida is very, very bad. It only works in big cities and about 75% depends where you are. If you drive outside these areas, you will have no service at all. Yet I'm paying over $165 per month for 2 lines. If you cancel the service, they will charge you $200 per line plus the free phone ($350). No wonder over 250 thousand customers quit T-Mobile in 2011-2012. I'm sending this website to the attorney general of Florida, so maybe they will do something about it.

T-Mobile has sent me four HD7 phones which didn't work. They cut off, take hours to text and charge, and shut off by itself when fully charged.

This is in regards to your company filing an untrue report against me to a credit bureau! When I first signed my son on to my cell account, we were told that under your then new contract that there were no roaming charges involved! Then in February of this year, we received a letter that you were going to cancel his account due to excessive roaming! That is breach of contract. First of all, when I called you about this in March when I got the first bill that still had the cancellation fee for my son on it, I was told that I had the right to cancel all phone lines (I had 2 other ones) within 60 days from the date of my son's cancellation date without any cancellation fees. Those would be waived!

All I needed was a simple answer for a simple question. But the first time, my request was almost completed but the internet went down. The second time I tried to do my request, the guy gave me a hard time. His name was Adam **, rep ID **. He was very rude to me on the internet and then he started talking back to me. The third time I called, I got a Chinese lady who told me my request couldn't be fulfilled. The first guy said he could. The second guy gave me ** but still wouldn't do it. The third said that my request couldn't be fulfilled and gave me some runaround. If I want to go that route, I need to call their law department and get my lawyer to call them. Their customer service sucks and I have been with T-Mobile since 2005. They didn't use to suck.

I have my T-Mobile phone contract expired in Aug. 2011. I changed to Verizon iPhone. In Sept. 2011, I called T-Mobile and a representative told me I have an overpayment on the account. Fifteen days later, I received the bill that stated I owed them money. I did not pay because I don't owe any bill to T-Mobile. Now, collection agent sent me the letter and wanted to collect the T-Mobile money; otherwise, they would report to the credit agent for non-payment. I asked for the final detail of the invoice but neither one of them can produce it. Is there any way you can stop them from ruining my credit?

I cancelled my service mid-month, after my contract expired. I was told in the store that I would receive a partial bill in the mail but it was too soon to pay it because it wasn't in their system yet. When the bill came, it was $8 higher than my normal bill. I called customer service and the woman told me I should go read my contract, it didn't matter what the service people (yes more than one) told me.

Originally when I signed up with T-Mobile back in February 2012, I was lied to, misled and rushed through the sales process. It turns out, when I was told the phone was free today, what he meant was that I didn’t have to pay anything that day but did over time. No one in T-Mobile would comment or address that issue. Then after months of poor service and not getting signals to make calls, dropped calls etc., they tell me that it was just poor tower signal strength where I was at, which were many different places.

Disputing Tmobile.com's charge of 8/03/2012 and discriminatory and lack of practices of T-Mobile with my overpayment. It must be credited into my account for the amount of $123.40. I have two complaints to be resolved. I spoke with Melissa (supervisor) on 8/22/2012. English is my second language. When I called T-Mobile to report that I was being tricked out of my T-Mobile telephone number **, it was upgraded and added other two additional lines on June 3, 2012. I was first told that T-Mobile has a rule that charges my account because of my upgrade on June 3, 2012 with the policy that I had agreed upon (see file). I asked if T-Mobile's disclosure spells out a rule to dispute the charge again on my account. Melissa, who said no, told me it was my responsibility to know that when I signed up with T-Mobile, that I must I have stayed with T-Mobile service until the contract is expired.

I called in about 12:30 am this morning to add money to my account and someone came on the line after giving my account number and said she could not help me at this time and I needed to call back. I called back about 20 minutes later and someone helped me add money to my account. I checked my balance on my account (which I keep very close eye on) and you guys took the amount that I had added to my account out twice. Now this is not the first time that I have had trouble with this company. I know I have been told that if not satisfied with T-Mobile service to call and you would make it better. That is **. Every time I call and complain, my service gets worse. I have a Blackberry and I pay monthly for data. But guess what? Even though I pay for it, I don't get it because you guys want me to buy Blackberry internet. Now, why would I pay more for something I am already paying for and don't get? This really pisses me off. This has been going on way too long. I am very upset with this company. I don't want any excuses or "I'm sorry's." I want this to be made right and my money put back in my account!

I am not exactly cell phone savvy, so when my husband and I purchased the new Galaxy phones through T-Mobile, we were signed up for items that we did not need. Our bills run at about $165.00 per month (about $75.00 more than we were initially told), and every month, there seems to be a new charge. I phoned them to have my billing due date changed. The agent did not know what she was doing, so after doing wrong 3 times, I just hoped that the fourth time was a little better. I paid my bill in August 2012 for $161.94 and waited for my next bill. My new bill arrived via email on Sept. 6, 2012, in the amount of $210.97, indicating that $161.94 was past due and I was subject to being terminated. I called to find out why; they refused to explain about the increase or why I have a past due balance. After about 40 minutes of asking to speak to a supervisor for an explanation, I just hung up. I still have no clue why they are showing a past due balance or why there is a $49.03 increase in my bill. I can't believe that this company is allowed to treat people this way. They really need to be investigated.

I am contacting you about a matter that I have been struggling for two months now. I'm calling and calling and calling the customer care and it hasn't been resolved. I truly hope you can do something about this. My regular bill is for $164.60 last month. I received a bill for $180. I immediately called T-Mobile customer care to see what's going on. They tell me that I am being charged for a so-called app family from T-Mobile. I specifically told them I never authorized nor ever used that app. They told me they are going to block this app and credit me on the next bill for it.

I specially take the contract due to unlimited data but my internet is not working right. Skype, Facebook and Yahoo can't connect. Speed is very, very slow. Solve it early, otherwise I will quit my contract with T-Mobile.

The past three phones I have received have all been defective. But the unfair treatment, I find, is that each has been of lesser value than the previous. I feel I am being unjustly robbed of the money I paid for the original phone. And to add on to the unfair punishment, I was abruptly hung up on by a supervisor when trying to explain my situation. I would like to see something done about this immediately. That is extremely unprofessional and there is no excuse for it.

Without notification or consultation (never mind permission!), T-Mobile dropped an "early warning" feature on my cell phone service plan because - T-Mobile's Customer Service Rep informed me - T-Mobile "decided I didn't need the feature anymore. As a result of this underhanded tactic, my family generated enormous overage charges during the past month. Although T-Mobile admitted to dropping the "early warning feature," T-Mobile's customer service representatives stated that T-Mobile had no intention of adjusting or reducing the overage charges that T-Mobile had illicitly extracted from me.

I have been using iPhone with T-Mobile for more than three years without any problem until the beginning of this month. On 08-12, my six lines had the same problem: garbled voice communication. I had equipment changed by Apple thinking it was the equipment. I have spoken with tech support to solve this problem to no avail. If we break the contract, they want to charge $200 per line and in the meantime, communication is atrocious. People can hear the other or I can hear them. Please help.

I opened up an account with T-Mobile back in February 2012 for 2 cellphones. My monthly bill was to be about $160 a month plus taxes. All information was given to the salesperson and everything was set up. As soon as March came around, the bill was not received as requested, paper bill please. I paid the bill over my house phone after service was interrupted, as I didn't know when it was due. The following two months were the same, no bill or text. Then, I noticed that when I called for my bill, the balanced due were over $230 every time.

T-Mobile offers: I called and was told that I could get unlimited data on one line and 200GB on the other line for $10 a month total for three months, and the $30 a month thereafter. I got my bill, and the data charges were $40. I called 611 and was told that it would be $10 if I qualified for a discount. But I don't qualify because I don't spend $65 or more a month on a data plan? If I spent $65, it would drop to $10? "No," she said, but if I spent $65, I'd get a discount of $20 a month for three months. How does that equal $10 a month?!

I haven't had their phone service for more than two years, yet in June, it was recorded with the credit agencies that I owe them more than $100 (which is not true). It has resulted in my score being drastically reduced. I wish to press charges against this company and make them restore my good name.

I took mobile phone connection from T-Mobile in August 2009. It was a family plan of 700 minutes/$70 per month with two lines. If anytime 700 minutes were reached during the month, the dialing facility was stopped. This occurred twice but was part of agreement, but the amount deducted never exceeded as per agreement and things were fine. In August 2010, two more lines were added in the same contract and things continued well, and monthly bill was deducted online every month. In August 2011, same contract was renewed on phone and additional facility for internet lines were added for $24.99 per month.

Non refund of fee and they have my property - After hours of calls to customer care in an effort to get a phone that works, I was working with the executive team from T-Mobile in an effort to come up with a replacement phone. I filed a complaint with the Better Business Bureau and was contacted by Martin ** from the executive team on July 9th to come up with a resolution. He informed me that the call may be recorded so the details should be in the recording. We discussed them sending me a BlackBerry 9900 in exchange for the BlackBerry 9780 that I currently possessed. I was to pay the difference in price ($180) and this was to be spread into equal payments for the remainder of my service contract.

I was out of the country in the first week of July. While in the hotel, I used the internet via WiFi after receiving the code from the hotel. T-mobile is now sending me a bill for $2500 for data roaming. I spoke to a representative who informed me this charge was accrued in one day. The date that was given happened the one day the entire family stayed in so there is no way I could be using their service. Besides, I turned off the data roaming to avoid this situation. I could understand if I was charged for a few calls which they already did but not for internet use since my phone would not work when I was out of range of the hotel.

I have $1254.71 roaming charges on my phone bill. I work overseas in Afghanistan. I have T-Mobile phone for use in the stateside for Afghanistan. I have another prepaid cell phone. I have been working in Afghanistan for three years and go back home to Texas during the year and never have been charged these roaming charges. They are absolutely fraudulent and wrong, and T-Mobile will not take those charges. I did not use the T-Mobile phone for data or phone calls, and they are charging me for $1254.71.

T-Mobile wanted me to pay my last bill of $106+. I have in my record that I paid since November 2011, month to month, all my bills paid in full. I quit my service with them on June 13th, 2012. My last bill from May to June 2012 was paid on June 15th, 2012. But they say that I still owe them one month. I want to know from when to when if I have all my record 8 months ago and there is no bill to pay behind.

T-Mobile Customer Service is nonexistent. I have been with T-Mobile since they were Ariel. This past year I have had the worst customer service ever. I have had one phone replaced 3 times. First time was after 2 days and they wanted to charge me $20.00 to replace it. The next 2 times they told me they would not charge me but they did. My granddaughter had her sister on her bill. I paid to cancel her on 10/28/11, then my granddaughter is still being charged for that phone. Every time she calls, she gets someone who doesn't even speak English. I will be calling them myself and filing a complaint with the Federal Trade Commission and the Better Business Bureau. I will not be staying with them.

Usage charges appeared on my monthly bills many times. When I tried to talk to their representative, they are pretty mean and told me I need to pay for whatever showed on my bill, even if I did not order or did not know what the charges were about. It seems like they wanted to end the conversation ASAP and they do not care about the customers at all. Do not use T-Mobile’s services - worst ever!

I just received a bill from T-Mobile for $87.50, charges for services not provided. I terminated my service and switched to another provider. T-Mobile charged me an additional month for service they did not provide! And I was not under a contract. They charged me for the full month from 7/7/2012 to 8/6/2012, yet I terminated the service on 7/7/2012. I spoke to two representatives from T-Mobile but they refused to resolve this matter, stating it's their policy to charge for the full month when service is terminated due to porting to another provider. I asked for the policy in writing, and was instructed to visit my local T-Mobile store for information. I was not on a contract so this so-called policy is non-sense.

I really don't know where to begin. I guess by saying that I should have read all these complaints before making a decision of renewing my contract with T-Mobile. What a huge scam this company is running. We should all proceed with a class action lawsuit. It is unacceptable what they are doing to the public. Can someone please help us? I have encountered pretty much all the same problems everybody else has complained about. To begin, our original contract with T-Mobile was signed in 2009. We used their service for about three years and service was pretty decent. In May of this year (2012), we decided to terminate it and go with Verizon because of a discount we received from my workplace. However; when my husband called to cancel the contract, they transferred him to the Loyalty Department and they convinced him to stay by offering free phones for all three lines on the account. Well, let me tell you that we had more than paid for those phones by now, between the aggravations, the time spent trying to fix their problems and the money we have lost paying for a service they are not providing.

Unfair charges and billing dispute - My family (myself, my wife, my daughter and my son) have been T-Mobile users for quite a few years. Our house was located in a canyon near Glendale, CA and T-Mobile was the only provider that worked in the canyon. The service was great and I had no complaints. However, we recently sold our house and were relocating. My son is going off to college and where his school is located, the only provider that works there is Verizon so we needed to change providers. Before doing so, I called T-Mobile to inquire as to when my contract was ending. I was told that it was ending in one month and if I change providers now, there would be no early cancellation fee. So, we changed providers and surprise, surprise. They charged me an early cancellation fee of $100 per phone.

They suspended our account for none payment in May, and then billed us for June and July. We were not under contract. They say they did so because we did not call and tell them we were gone. I don’t mind paying them what I owe them but not almost $200.00.

The monthly bills from T-Mobile became too high and I thought I had canceled my contract. I was transferred to three different departments and given the runaround when I called. They kept on adding fees and would not tell me what my final bill would be. According to them, I now owe over $500.00

In April 2012, I purchased a new home in the country and signed up for HotSpot with T-Mobile with 2 GB data plan because I do not have cable service in the area. Of course, the 14 days trial was too short to discover all the problems. I did not realize some serious problems until a month later that consisted of disconnection of service about 3 times in 5 minutes or no services at all. When I approached T-Mobile, I was told that I will be better if I have the 5 GB, which I agreed to switch the plan. It appears that I worked a bit better temporarily. Recently, within the last month, I have been experiencing extremely slow services.

It all began with a business trip to Jamaica back in June. I contacted T-Mobile with regard to making calls outside the U.S. through WiFi. I was told and instructed by "supervisors" as well as "customer service reps" to disconnect off the network and connect to WiFi. By doing this, I would be able to make calls for free. I verified several times while on the phone with them and I made mention that I hope this call was being recorded so I wouldn't have issues down the line. So while on my trip, I did the very thing T-Mobile instructed me to do. I even called T-Mobile while on the Jamaican hotel's WiFi to verify that the information given to me was accurate.

I am absolutely tired of T-Mobile. I have Verizon for years, with no problem except the expense of the bill. I switched to T-Mobile for the prices and since I had T-Mobile before, I was sure that it would be reliable service. Boy, was I wrong. I only get about 50% of my text messages; half of the calls I make, people claim they never had a missed call from me and visa versa. I have gone into the store numerous times and all they suggest I do is power up and down, remove batteries, do a system reboot. It is not my phone, it is the network!

I purchased my Lumia 710 in March 2012 and in April 2010, it stopped working. That phone was replaced with another. Now here we are with the same problem and T-Mobile and Nokia refuse to do anything. I am paying for something I have no full use of.

Bad cell service/customer service: T-Mobile's service is absolutely horrible. Every time I have a call, either made or received, it sounds like there is paper in my mouth! After three phones, it still happens! Coming from Sprint (Oops!), I never had an issue like this!

On July 27, 2012, my T-Mobile account was suspended for non-payment. The amount owed on the account was $167.72 which did not include any past due amounts and was due on July 22, 2012. I paid $167.72 and the representative said my balance was zero. The representative said my service should not have been suspended. On 08/07/12, I learned that T-Mobile assessed a reconnect fee of $60.00 ($20.00 per line) to restore service to three cell phones. Their representative refused to reverse the charges saying I could write my complaint or fax it to their corporate office at T-Mobile Wireless, P.O. Box 37389, Albuquerque, NM or Fax: 813-353-6545.

As many others have listed, I am also dealing with a contract renewal, of which I was unaware. I have been a T-Mobile customer for 7+ years. I recently moved to an area where their reception is minimal to non-existent. After dealing with it for several months, I decided to pay the early termination fee and just end my contract, since I was not getting good reception (which is no fault of theirs). I did call and talk to customer loyalty about it. The representative replied I should spend $300 and get a smarter phone than my current BlackBerry and see if it got better reception. I found this ridiculous and unnecessary.

We recently discovered that T-Mobile extends the two year contract for not just one, but for all phones associated with your family plan for the simplest of changes to your account. I was not aware of this as it was not so when we signed up originally. It seems that when we added our fourth line and we had to accept a two year contract, we were unaware that we were actually doing so for all the lines. We did not become aware until we recently inquired about upgrading a phone. Now came the need to add a fifth line to our family plan. We went to Target in Hollywood California to purchase the phone on July 26, 2012. At that time, T-Mobile offered to add a line for $5.00 rather than the standard $10.00. So we proceeded with the order. I also made the agent aware that I had AAA and that for AAA members, we receive the waiver for the $35.00 activation fee. I was told that after the purchase, I can contact T-Mobile to have the activation waived.

Misleading/excessive fees - I have been a good paying customer for 10+ years. I decided to renew a 2-year contract and add a family line. I paid for the extra phone for $50 and another $75 to avoid a huge bill. When I got my bill, $195?! I called them but was disconnected by the rep, chatted with a rep who typed with only one finger and could not answer any of my questions. My previous contract expired but I waited pending the AT&T acquisition. When that did not go through, I signed back up with T-Mobile. But they are horrible now. Customer service is below Comcast or AT&T put together. Save your money.

In my almost 20 years as a customer of VoiceStream/T-Mobile, my experiences in customer service, billing discrepancies, phone renewals, and retail store contacts are all rated as zero! Yep, I've been a long-time family plan customer, who until recently carried four separate lines. To begin this nightmare, the past five years or so have been terrible. Most recently, I had five separate renewal dates given to me between T-Mobile customer service calls and retail kiosk inquiries. When I recently decided to upgrade from my faithful BlackBerry 9630, I was given a "special renewal price" of over $600 for a Samsung Galaxy SII. To make things worse, the guy in the retail store was very arrogant and pushy. He told me that it would be the best price I would find.

After having T-Mobile for 11 and 15 years, my husband and I decided to change providers after numerous inquiries of a better price for the service we needed. I called the day I was changing providers. I was not informed of the "Condition" in a contract (that was never sent in paper or electronic means) that you have to pay a complete month. I have already called 4 times, spending more than 4 hours on the phone, and they refuse to prorate the bill. The last contract ended in December 2009, which means that it was signed 2 years prior and at that time, portability matters was nonexistent. I do not understand why, in addition to being bullied, disrespected and prevented of all the information regarding the account, the only solution is to pay and shut up. Whom do the consumer associations and the FCC work for?

I have been with T-Mobile for 3 years under contract. For the past year, I have been trying to get out of it with no success because they were messing with my plan. My contract was supposed to expire in February of last year. When I went to a store to cancel my services, they told me that the contract expires in July of 2012 because my plan was changed and that is why the contract was prolonged. I didn't change any plans for the duration of 2 years. However, I decided to let the situation slide and wait until July. A month before July 2012, T-Mobile called me several times to try to make me switch to another plan, and I specifically told them that I did not want to change any plans because I am waiting for the contract to be expired.

T-Mobile breached its contract for service with us in providing defective equipment, which they then replaced with the same defective model. (We subsequently learned these were most likely refurbished models, which we asked and was denied by T-Mobile representatives.) We had constant issues with all three of our phones, particularly our son's phone, where he had no service much of the time. We called T-Mobile a total of 67 times over the course of 18 months. We visited local T-Mobile stores to get relief. T-Mobile failed to address our issues, which were worse after a T-Mobile representative enticed us into getting Android phones (and, thus, extending our contract with the company), which has become an issue.

I put a payment through on 7/2/2012 for $148. T-Mobile also took it upon themselves to put another payment through for $140.50 on 7/3/2012. They told me they couldn’t do anything and to contact my bank. Well, it’s not my bank’s fault T-Mobile decided to put through an unauthorized payment. My bank called me after I talked to them and said they will send back both payments to rectify the issue and I can make my one payment that was supposed to be made. T-Mobile is charging me $70 in returned check fees for something that wasn’t my fault. T-Mobile also charged me $35 for activation of a new phone which was supposed to be free.

For the last 6.5 years, we've roamed over to AT&T from T-Mobile. Beginning July 1st, 2012, our roaming stopped. After weeks and weeks of dead-end conversations with T-Mobile, being lied to over and over again, we finally were told by T-Mobile that they ended their relationship with AT&T in the Hartwell area; therefore we have no cell service. T-Mobile basically says "Sorry". I have explained to T-Mobile that being a disabled person, my cell is a lifeline. They are not concerned. They are not willing to relinquish our contract in order for us to choose another provider. This is poor business practice.

LG refuses to replace the cell phone or give me my money back. My wife and I have gotten new cell phones from about 2 months ago. These phones are from T-Mobile, they are the new LG Q Qwerty keyboard myTouches. My wife and I have been experiencing major issues with the cell phones. I'll put it this way, we have had eight cell phones total of replacement between my wife and I. T-Mobile finally gave me the regular myTouch, but they refused to replace my wife’s. So T-Mobile told me to call LG and talk to them to see what they can do.

This past year with T-Mobile has been flat out terrible. They messed up my account in August 2011. Billing claimed a bill for over $600 when it had never been above $120 max. Services were allowed/unregulated that were never agreed upon in our contract or requested at any time to be changed. I was even paying extra each month for the Family Allowance Program so I could monitor usages. I had to call them five to seven times every month into Dec. 2011 before a manager would fix it.

T-Mobile signed us up for one service and is double billing us. They don't send us a bill saying we signed up for paperless billing which we did not. They have us paying twice for services and charging us for services we did not order. In addition, we send in for our rebates and they are telling us that our rebate is invalid.

My 14-year-old son is on their Pay As You Go $15 unlimited texting, $0.10 /minute to talk plan. He has seven minutes worth of calls in his log. They are charging him for 75 minutes, and will not even provide an accounting for the discrepancy. (If they provided a valid statement, I could validate their claims and would make him pay if the charges were legitimate). Calls to their voice line result in the computer hanging up on me, and chat help insists that the charges must be valid, but has no evidence to support their claim.

For 9 months, after renewing a contract, we've had nothing but continuous errors in our monthly bill only to call, say it will be deducted next month and next month comes around only to be charged even more money for other errors and the deductions never appear. When we finally saw some deductions, in other areas, there were additions bringing the monthly bill higher than before any deductions! One specific instance is a free 3-month promotional offer for a better data plan for two phones. Not only were both phones charged an extra $10 immediately, but when calling and complaining and being told she was taking off the $10 per phone, it still appeared on the statement the following 2 months. We were never discounted.

First off, I am very dissatisfied and very angry by the service I have received these past two months. I have had one of my line terminated and since that line wasn't in contract, since that was only a second line, there was no early termination fee on it and this was confirmed by the customer service. Month of July came and I was charged by T-Mobile anyway for early termination fee. I made the call on July 13th and the ID #** answered. He was totally rude, but he claimed that he took care of everything, that he reversed the charges and that I should see my money back in my account within 24 hours and supposedly taken care of.

I've been with T-Mobile for years starting with the 8100 through the 8200 series, 9300 series and now the Bold series. I have always had the email address of **. Since I upgraded from the 9780 to the 9900, T-Mobile won’t recognize that email. What's up? Not a good way to treat a loyal customer. You have also blocked my access to my account and I can't get in. I've tried to change my password and your site won't allow me to change it. I'm tired of this crap. Fix it!

I had a Samsung Exhibit; it was defective (always turning off while using it). I returned it, got charged a $20 fee! They sell crap and charge the customer for the exchange. The next phone did the same thing. The man at the T-Mobile booth told me they have had a lot of problems with the Exhibit phone. I tried to upgrade when getting the third phone, but T-Mobile wouldn't let me. Obviously, they have a lot of reconditioned crap they need to pawn off on customers. They will charge only a $5 replacement charge if you buy their insurance. I get a poor signal at my home, they will “give” me a signal booster “free” but it extends the contract. This is unacceptable, very poor customer service.

I moved from Tarzana, CA to Denver, Colorado in Green Valley Ranch. My mother and I are both disabled and need our cell phones in case of emergency. Green Valley Ranch is a newer development and T-Mobile hardly has any towers in this area. I called and troubleshooted with T-Mobile support when I moved here. T-Mobile support said the service here is shoddy and they hardly have towers in this area. I asked to cancel the service. They told me I either keep paying $109 per month or give them $400 and $200 pus tax for each line to cancel on service that they cannot and are not providing us. This is an outrageous business practice to force me to pay for service they cannot provide me or pay to get out of the contract. No company should be allowed to rob consumers like this.

I have had a T-Mobile account since 2009. I have always paid on time. On my April 9, 2012 bill, there was an additional charge of $9.99. On the bill, it said it was for premium services. I called T-Mobile on 4/17/2012 at 8 pm and spoke to George. He said that the charge was for 'love tips' which I had signed up for by text message. I told him that I never text and when I get a text, I always delete the text. I do not even read the text that comes to me. George said I could block text messages for an additional charge. I told him I did not want an additional charge. George said I would have to pay the $9.99 but then 'love tips' would be removed from my account and they would be blocked from my account. I paid the additional $9.99. When the May bill arrived, the $9.99 was still charged.

We moved to Louisiana three months ago on military orders. We decided to switch to T-Mobile because of the rates they offered. We spoke to several people who told us they had amazing coverage where we lived. We got our phones and had 14 days to cancel. For the first few days, we didn't have any problems. It wasn't until a few weeks later when we no longer had any service. We called to complain and they said, "Oh well." They said they never guarantee service anywhere.

I purchased a $100 card which is good for 1,000 minutes. After just three months, the service, poor as it was, was terminated. The entire previous year, I had utilized less than 1,000 minutes on a Verizon contract. When I asked T-Mobile for an accounting of my minutes, they stated that they didn't have a record that they could give me. How then do they know when my 1,000 minutes are up? As stated, their service is the worst I've ever experienced and, as implied, they are ripping consumers off big time. End of story.

I have 5 phones on my account with T-Mobile and 3 of them are touch phones. I have had them replaced 5 times in the past year, I should say in less than a year, because the phones stall, shut down, don't respond, and won't work in a lot of areas I'm in. I'm paying for 4G network and more than half the time, I can't use it. On all 3 phones, all they want to do is keep resetting them and it only lasts about a week and they're right back to where they were. Then they send me new phones, and within a month, they're not working either. I called T-Mobile and asked to talk to a supervisor, and they told me they're not available every time. I can see why people are getting angry at them. I can't even cancel T-Mobile, because of the $200 cancellation fee per phone. This really is not fair, and I don't know who to talk to. And I see a lot of people are going through the same thing with T-Mobile.

On July 20, 2012, I contacted T-Mobile requesting a 3rd phone line. I was given a quote of $20.00 per month and unlimited talk and text for this line. The representative offered me a new promotional offer for this line that included no monthly fee until 2014 if I agreed to a 2-year contract. She also offered me a free booklet for being a loyal customer and she told me the monthly fee for the booklet would be like free since I wouldn’t be paying a monthly fee for the 3rd line. I declined the booklet but verbally agreed to the 2-year contract promotion. When it came time to activate the new phone line, I was told by another rep that the cost was more and there was no such promotional offer.

I am still waiting to hear from T-Mobile. I posted about us getting T-Mobile Broadband in February, and it worked good for us. In June, we had the opportunity to buy our first house. Our broadband didn't work there, so I called T-Mobile and talked to Customer Service, which referred us to Tech Support. They asked if we had any bars on our device, and we said no. So, they said it wouldn't work where we are. When I asked about cancelling our service because it doesn't work where we are, they said we would have to pay the early termination fee of $200. I said that doesn't seem fair, since it was because their service doesn't work where we are, not because we didn't want it.

We have issues with T-Mobile service for over two weeks. I have called and reported the issue and they said it's our phone. We have 8 different lines in different accounts and plan. All phone lines use different phone type (Samsung, Blackberry, flip phone, slide phone, smartphone) and when I called they said it's our phone. The issue is T-Mobile won't fix their antenna causing us not to hear the person on the other end of the line, even if it's within our neighborhood, at least 20-block range (as far I have noticed). I tried to speak with a supervisor but rep wouldn't transfer. She said all 10 supervisors are on the call and busy. I requested for a callback but nothing yet as of today. I would like to sue them for their bad service and not fixing their issue and for blaming customer phone; on top of the fact that we are paying for the service and not getting the service.

I am being billed for service I do not have with them anymore. I have Sprint and using the same phone number I had with T-Mobile. I spoke with several CSRs in one day, and I spent 6 hours on the phone and never got anywhere. I only owe $221.70, but they sent me a bill for $695.10. I asked to waive the cancellation fees and LPC due to financial hardship but agreed to pay what I owe. They kept repeating the same thing over and over, refusing to accept payment. I said, "You want to accept what I owe, or it stays in collections." They'd rather for it to stay in collections. Please investigate. I spoke with Julie on 7-24-12, Lee, Juean, and Joan (supervisor) who did not know anything and just said the same thing over again, sounding like a robot. I'm contacting the telecommunications regulatory board.

I had a Rocket 4G for over a year with relatively few problems. A few months ago, we had some issues and I called to get help. After a week of no connection, a tech told me that sometimes the company changes local ISP providers and the consumer gets caught in the lurch. I now have service, but it’s extremely slow and I get disconnected constantly, including my VPN (if it even can connect, and most times it can't). The only way to cancel without a fee was to snail mail customer relations, which I did. I was credited a month of fees, but I was told I couldn't cancel without a $200 cancellation fee as they don't guarantee service. Seriously, I wrote them again and got the same run-around. They told me to call their tech services - like that will help. My next step is to complain to the FCC, call their tech line weekly, as well as slam them on Facebook and any other social media site I find until I cost them more than the $200 or the remainder of my contract cost. What an unethical company. Stay way from them!

I have had T-Mobile service for many years but my loyalty and thousands of dollars spent for their services have certainly not been appreciated or rewarded. Most recently, I purchased a phone which had continual problems. I called and spoke with their technical people repeatedly but no one seemed to know what to do. Get this too - some of the technical people obviously work from home and I could hear their small children screaming in the background. I had enough and when I received one of their customer satisfaction surveys I indicated that I would never recommend T-Mobile to a friend - or even an enemy. All of a sudden, they're falling all over themselves to help me (or so I thought).

I signed up for the 4G Internet service in January 2012. After two weeks, the service was so slow I thought something was wrong with my computer. I called Apple Tech support and they checked the computer online and said the problem was not the computer, it was the T-Mobile service. After talking to T-Mobile, they said I used too many gigabytes and it reverted to 2G service. At that time, I told that I was not happy with that service and if that was all the better, I wanted to cancel. They talked me into a better plan but waited to implement the plan until after 30 days and the price doubled. The fact is that their service is slower than dial up. I called them and cancelled the service in June but was ignored until this week when I received a bill for $362.16 to cancel my service. I am checking if there is a class action suit against T-Mobile in PA or FL.

Long story short, T-Mobile employees carelessly transferred, without my authorization or my presence or even the presence of my cell phone, all the information from my SIM card to another telephone. And there I was at home trying to figure out why my cell phone had gone dead! I decided I would switch to another carrier given my total loss of confidence in their service and my utter disappointment with their indifference about such an egregious and unacceptable error. To date, T-Mobile has refused to relieve me of my contract without penalizing me with $200. I am shocked at T-Mobile's inability to acknowledge their wrongdoing and their breach of contract with my telephone personal data. Smaller companies care more about customer service and satisfaction. I guess T-Mobile is a big company with a small mind! This dispute continues and all I have to say right now is: if you don't have T-Mobile, don't!

I am an AT&T customer for the past 26 years. On Monday, July 9th, my landline phone was disconnected (along with my computer and home security alarm system). I called AT&T and they told me my phone number had been released to another carrier at my request. I never requested or signed any document to change my landline carrier. AT&T did not know the carrier's name that requested my phone number. It took time to locate the carrier and they wouldn't return my number to AT&T. They said I had to make the request. After 4 days of going back and forth, I finally had my service returned (July 12). I spent approximately 12 hours on my cell phone trying to resolve this. At this time, I would like to be compensated for the inconvenience and hardship T-Mobile has caused my family. I do not have an account with T-Mobile and I am not a customer of T-Mobile. I went 4 days without service caused by T-Mobile.

I had purchased one of the pay-as-you-go phones, but wanted to keep the original number that I have had for several years. Well I got a 1-800 number from the rep in the local store, came home and dial the customer service person for help. The guy on the other end seemed not to understand what I was saying. I had to repeat myself several times. At the end of the day, the guy transferred the wrong number, put the original number on the prepaid and I am out of service. Now these wonderful people told me it would be 24 hours before the situation could be fixed, yet it only took them minutes to make the mistake. I did not tell the foreign customer service person to give me a new contract, now I have one. Any way this company is slipping, now I am told that the part of the company that caused the problem is an outsourced company for T-Mobile. I also paid in advance for the prepaid phone and they are asking that I upload money on that phone. Today July 20, 2012 I still have no service. There is no one to talk with in this company and they all say your request has been forwarded. When this is over, I say good bye T-Mobile.

I echo the complaints I heard from every other T-Mobile customer (overcharges on bills, poor customer service, and bad coverage). I have to drop my contract and pay $200 to do so in order to get a working cell signal in my house. I have just spent 2 hours on the phone with the customer service reps in India who have asked me at least 4 times if I have powered off my device. The first guy then said all I need is a signal booster and they will send it to me for free and he then transferred me to that "department" who then proceeded to ask me all the same damn questions the last guy did! Then, he said that the booster is not a part of his procedure. Argh! I have just wasted 2 hours (and several more from previous worthless calls). I cannot express how poor this company is. They will certainly be going out of business soon, especially since BlackBerries are going the way of the beta.

I had added the international plan to my phone. I was traveling to Panama for 3 weeks. In Panama for 10 days, I received a call that I've been charged $7,000.00 in roaming/calling charges. 10 days and I've been hit with a bill of over $7,000.00. Is this crazy. The representative selected the plan, and I thought I was covered for any charge that may be incurred. They were not willing to help or change the plan; however, they wanted to pay $1500.00 to keep the phone on.

I am complaining about a breach of contract with T-mobile. On July 7th of 2012, I had signed up with T-Mobile. I got approved for 5 lines and I ordered 4. I received them in the mail and everything was fine until July 12, 2012. I wanted to add a fifth line for my wife. The customer care of T-Mobile said we could go to the store and add a line for a security deposit of $50.00. The notes were added on the account and when we got to the store, it changed to a $250.00 deposit. I said no, forget it. After I said no, they had already switched the new number - after I said no and did not pay anything.

I was sold an unlimited package for what seemed at the time to be a very fair price, five lines for $240. However, my first bill was over $500. I called the company and was told that an unlimited package for five lines was not available at the $240 price and the rep was incorrect. They were willing to spread the cost. You can imagine my response to this offer. After escalating the issue to a manager, I was given the correct package. This took about three days to resolve.

It used to be a half way good phone service. I can barely use the internet. I have had 10 replacement phones in the last two months and each one gets worse than the previous. Go figure. When I changed my rate plan because 2 out of the 4 lines I have work, the other 2 are completely useless to me and I'm stuck with the data plans that do not work. They extended my contract for another 2 years after promising me that that would not happen. I'm very unimpressed after being a loyal customer for almost 10 years. I would love to make this work but I have lost $10,000 worth of business in the last month alone because of the lack of service and not being able to access my voicemail; not to mention the years of dropped calls and lack of internet that I have humbly put up with! I'm pretty much at my wit's end. It wouldn't be so bad if they didn't cut the roaming data back to pretty much nil since I live in an area that pretty much roams of AT&T 98% of the time!

I have been with T-Mobile for over 10 years. I was notified by a T-Mobile representative on July 16, 2012 that T-Mobile was double charging me for services I already had paid for. He apologized profusely for the overcharge and did a refund for the past 60 days. He also told me that he could not refund me the prior over payments as he wasn't authorized to do so. I called T-Mobile on July 17, 2012 and spoke with another customer care specialist who denied this and not only could they not, but they would not investigate the matter further. I have been double charged for over 12 months in the amount of $20 which comes out to be a substantial amount. T-Mobile doesn't want to rectify the situation.

T-Mobile issued a rebate in the form of a Debit Card. I used a small amount leaving a balance of $31.94. The card expired on 03/2012 and T-Mobile refuses to replace the card, send me a check or credit my account. This behavior is morally and ethically wrong. The rebate once I qualified (which they made very difficult) and they issued a Debit Card, the ownership of that money is the name on that card, not T-Mobile. The issuer of the card is Citibank. T-Mobile in answer to my BBB complaint now says the card I have in my hand does not show up in their system. What a fraud. They are getting away with impunity and taking millions of dollars from customers whose rebate card was not used. Banks are required to forward money in dormant accounts to the state in which I live, California. T-Mobile and Citibank are perpetrating a scam. I just finished a complaint to the state Attorney General and would like to hear from other T-Mobile customers.

Termination fee and monthly fee - After being with T-Mobile for a number of years, paid all bills on time, we moved to Alabama and T-Mobile service was appalling. No service, dropped calls, etc. I had to pay $600.00 in termination fees even after upgrading phones to 4g, which was suggested by customer service for better reception, which did not help. Now I received a bill for an extra $170.00 for monthly service even though the contract was terminated during a monthly cycle. T-Mobile doesn't understand the word pro-rata and will charge the full amount. Please read your contracts carefully, it cost me $870.10

T-Mobile's bait and switch - They told me one thing and then when I got it, it was totally different. I tried to call them and they said they would fix the problem. I received credit for one month and then right back to the way it was. I have two lines for the last year. One line is over two years old and one is a year old. When I wanted to drop their service, they told me it would be $400; $200 per line even though one is over two years old. I have had this service for several years, I believe around 10, and I can hardly wait until June 12, 2013 to drop them and go to another service. I don't care if they are the cheapest service out there. I guess you pay for what you get.

I signed up for a 2-year contract with T-Mobile in July 2010 and received a BlackBerry phone. There is little reception where I live. I was told by customer service it was ''too bad" and I was unable to break my contract. For 2 years, I had dropped calls and little to no internet service. I was paying $20 a month for internet service and mostly couldn't get online because of lack of reception in the county that I am in. I didn't know that this would happen. I called T-Mobile often complaining about their service and finally, after almost 2 years of complaining, a customer service rep gave me a $50 credit to my account and an extra 30 minutes because she saw that my call dropped (I was talking to the IRS when this happened). Finally after 2 years, the situation got worse where I completely had no internet service, even after signing up for another 2 years and upgraded to a 4G because I was told it would solve my issues and it didn't.

This is in reference to my account with T-Mobile that spanned from November 2009 to November 2011, a two-year contract. Before the contract ended in November 2011, I called T-Mobile and let them know that I was terminating the service at the end of the contract, period. On December 6th, after the contract ended, I moved my account to a different carrier. The service was promptly terminated by T-Mobile. During the time I was with T-Mobile, I have had automatic payments and therefore uninterrupted payment. I sent all this information to T-Mobile Financial, P.O. Box 629025, El Dorado Hills, CA 95762. The payment in question is one made to my credit card in January 2012 for December service which I did not have. Then, a late fee was added. I do not owe any money to T-Mobile and it is frustrating to have to listen to the harassing automated phone calls from the collection agencies.

T-Mobile called and texted me to update my phone and sign another 2-year contract. I told the rep that if I had all the same features including the Hotspot because I use it quite a bit for the same monthly cost, I would do it. We had a long conversation that day about the Hotspot. He said, "Oh yes, you will have all the same features including the Hotspot." I got the phone, Samsung S2, and the 2-year contract. Three weeks later, I tried using the Hotspot and the internet said I had to pay a monthly fee of $15. I called and they said, "Oh yeah, you already have it on your account. Give us 30 minutes and try again." I tried again and still no Hotspot. I called back and they said laughingly, "You will have to pay even though you had it before you're signing of the new contract in April." I said I want out.

In June 2011, I went and changed my plan. They told me that they no longer offer such plan and changed it to 1000 minutes shared. I was never asked to agree to anything or was I told any information about a two-year agreement. A year later, I found out that lines that I kept away from contract in order to be able to easy cancel them when needed, have an agreement until June 2013! They asked for $200 ETF for each line and refused to look into this issue. Every single representative told me something else, while another gave me a wrong email, contractdispute@t-mobile.com. I have already filed a complaint with BBB and now will follow with FCC and the attorney general.

T-Mobile got it wrong again. I bought the $100.00 for a year’s service. I got a text message back from T-Mobile that it is good for one month only. Strong suggestion, don't get T-Mobile. You'll be sorry. And the connectivity is bad as well.

On May 10th, 2012, I contacted T-Mobile to confirm that I had fulfilled my T-Mobile contract. I had been very unsatisfied with their services over the past year (numerous additional reasons). It was confirmed that I had done so as of May 10th. I was immediately asked to re-up and of course would be sent a new phone. I let them know that I would be using a different carrier as my work place has discounted plan with another major carrier. I asked that my contract be discontinued. The representative told me that they wouldn't be able to do that unless I went into an actual T-Mobile store. I asked if I could do that on May 11th, and would there be any problems if I did. The representative said no, I would be billed until the 10th of May.

This will be the third (same) phone we are exchanging with T-Mobile. They obviously sell junk that they do not want to back up. Why should I pay for a phone, carry insurance and then settle for a lesser phone? I'm so sick of this company. I will be speaking to an attorney ASAP regarding the service I pay for that they have not provided (a whole different story). Plus, I will be giving them as much negative feedback personally via Facebook, Twitter, and any other means available! I have 5 lines and intend to get out of all of them!

I recently moved and in my new location, I have no cell phone service. After weeks of arguing with T-Mobile, their solution was to either pay to break my contract or use my Wi-Fi. Wi-Fi did not work on my phone. After convincing them it was not my Wi-Fi that was the issue and it was their phone, they sent me a new phone. I have had the phone for three days. It stopped working completely today. When I called in with the issue, they said they would send me a new phone. However, it is on backorder and they do not know how long it will take to get in. I can go to a store tomorrow and get a loaner phone. The customer service has been poor. They continue to promise to call me back with the solution of not having service, but I have never received a call back from anyone.

Last year, I transferred my phone number to a friend after eight years with T-Mobile, closed my account, and a payment of the final balance was made on the spot in order for the transfer to be processed. Now, a year later, I got contacted by a collection agency. They say there's an unpaid bill to T-Mobile for an amount that is three times the usual monthly bill. This is the first time that I'm hearing about it, so I asked T-Mobile for a reprint of the bill to know how they came up with this inflated amount. T-Mobile says they sold the account to the collection agency and keep no records themselves. I asked the collection agency (MCM), which says they don't have any information besides the final balance, opening/closing dates, and my contact information.

On Wednesday, July 4th, I tried purchasing a phone from the company-owned retail store, located on 702 Brighton Beach Avenue in Brooklyn, NY. Before coming into the store, I called the store and make sure that the phone I wanted was there. I was reassured that it was and, also, that I can buy it without renewing my contract or adding any additional features to my plan. When I finally got there (spending a good hour looking for parking), I spoke to ** and told him that I needed to buy a new phone, because the old phone, sent to me by T-Mobile did not work.

On June 29th, my husband went into the T-Mobile on Whitesburg in Huntsville, Al and had a problem with his phone. His phone wasn’t working right and he wanted a new phone. The associate, Andrew **, did the sale deal and sold my husband another 2-year deal without my total permission. I was the primary on the contract. We were out of any contract deal, so he was selling his deal with another 2-year contract without my permission. I feel I should dispute this since I wanted to end this with T-Mobile. I have seen many complaints with your company and wonder if you will respond. I will be very vocal on Facebook with my complaints!

I have an old phone that was still able to turn on. So, I went out and bought a $50.00 refill card and added to my phone number I had on the old phone. After the phone did not activate with the new $50.00 refill, I tried to call customer service that said they closed on Sunday, Eastern time at 1pm. I chatted with an online person from T-Mobile that said I need to go to one of their stores to have the PIN for the $50.00 refill reversed. Well, I called the store and they told me I had to come in for them to reverse the $50.00.

I bought two HTC phones from them two years ago. The reception on both went to almost nil after the first year. T-Mobile did nothing to fix the problem, and it was apparently a known issue with Microsoft phones. Now that the contract period is up, I switched to another carrier, expecting to cancel the service on the anniversary date. I am told today that they are insisting on an early termination fee of $282, even though I have yet to cancel the contract. I had a conversation with what had to be the most incompetent and disagreeable person in the world at their not-in-North America call center. Between his horrid English and his insistence on lecturing me about being professional, I'm filing complaints with the FCC, the state Attorney General's Office, the BBB, and the Consumer Protection Agency. These people are horrible. I would never, ever do business with them again.

I purchased 3 phones back in December. I ordered them overnight and they didn't come overnight. I asked for the overnight fee to be credited. I still never received that. The phones are Sidekick. They are the worst phones ever. They drop calls. They freeze. They shut off and nobody will help me. Every month my bill gets bigger and bigger when all of my charges are supposed to be one flat fee. My bill was not supposed to go over $235 a month. For the past 5 months I am paying $325-$340 a month. One reason for extra charges is because you continue to shut me off even when I make arrangements. I am told I lied. Why the ** would I pay $60 more every month when all I have to do is call? Nobody cares. They just say there is nothing they can do. I am told, “Okay, your arrangement has been made.” I even started getting paranoid and this month I called them a few days before I would pay and they said yes. They even sent me a text message that I had 2 days left to pay.

I had a T-Mobile phone for years. It was prepaid and worked fine for those years. Then all of a sudden I can't call out or get calls at home where we live. I went through the call-them process. That was fun. I called daily. A week went by and still there’s no service for the phone. We got a different carrier (prepaid), but we want a refund of the remaining minutes left on T-Mobile. However, they don't have a procedure for refunding prepaid minutes. So, guess what? You can just kiss that money goodbye. That is a good way for T-Mobile to ** you over for money.

T-Mobile changed my billing cycle without contacting me. Luckily, I found out early and called them to fix it. After too many phone calls to T-Mobile, they said I owe them $37.94. They changed back my original billing cycle but I still owe them $37.94 and there’s nothing they can do. This is their mistake and they want me to pay for it. Please help. Thank you.

Poor signal everywhere - I have been with T-Mobile since they were aerial in 1997. The service used to be great on all the phones I had. I now have an HTC sensation, which I think is new enough to work correctly and I have had numerous dropped calls in this last year. Sometimes, I don't get my voicemail messages until 2 days later. Not helping with the job hunt! The contract binds everyone and I deserve some kind of compensation. I can barely use the internet.

I lost my 4G internet. I was told to cut off the phone to let it reboot. This did not work. I was then told to remove the battery source. I still don't have internet on my phone. I can connect to my home WiFi without problem, but I cannot use the internet service that I pay for through T-Mobile. It's not very dependable, and customer service needs to be better educated on not only products but customer service. I usually have to go to my local office to get a problem resolved, which is a big inconvenience if I need to use my phone internet and I'm not at home.

After several years of satisfactory service with T-Mobile, I am now experiencing serious problems with either the service or the phone. The phone dies even when fully charged. Incoming and outgoing text messages are indicated as "failed" deliveries. The solution to all problems associated with the service and the hardware is the same - turn it off and start over, or pull out the battery so the phone can "re-boot". I returned a defective phone purchased in December 2011 and was charged for the return postage. I got charged for having an unusable phone, including reactivating the account when the phone and account are technically dead.

This was back a few months but I never got a chance to write a review, and to this day T-Mobile is still horrible. I went into a T-Mobile authorized dealer to pay my bill one day and usually I pay over the phone but since I was passing the store, I thought I would stop by and pay. I paid with cash and got a receipt saying I paid. Two or three weeks later, I got the bill and saw a past due balance plus the new balance. So I called customer service and thought I'll talk to them to see what was going on. After talking for half an hour, they told me, "Sorry, we can't do anything. Are you ready to pay?" Are these people nuts!? So I went back and forth for months and wasted my time on the phone for no reason. The whole issue was the store closed, not knowing it was going to close and the guy I handed my money to and printed me a receipt (authorized T-Mobile dealer) took the money.

I just discovered that T-Mobile claimed I owed them $194 after my account had been closed for over six months! My plan ended in October, in which I paid off my bill. My normal bill was always around $90 in the first place, so how could I have owed over double the amount! I called T-Mobile and they transferred me to Amshare. The rudest person answered the phone, Nathaniel **! Then I was told to call the attorney's office, and lo and behold, no one had the account information as to why I was being charged! When I ended my contract, the guy on the phone told me once my billing period ended. I was done. Apparently, if you do not tell them you no longer want their services, they will keep you paying. I never received anything in the mail that I had even owed any bill! I will be sure to never recommend anyone to T-Mobile, especially after the representative lied to me on the phone! If there are some things you do not understand from this review, it is because I am too heated to explain everything in detail.

I have been a T-Mobile customer for over seven years and love the company and never had any problems with service in any way and would always recommend the company to all my friends and family. I recently purchased a new home at ** Maricopa, AZ 85138. I found out that I get no service in my new home. I also work from home now. So I called customer service and a service ticket was put in. I never heard anything back so I called again and nothing had been done. I had to cancel the service because of this. I was then told that I was going to be charged $1,200 and this is something that is unacceptable. There is no way I would have canceled the service if I was getting service! Please waive all early termination charges and send me a response to my request.

I purchased the T-Mobile Rocket and had to wait for it to get onto the internet. The customer service is in the Philippines often and they can speak English well but not answer the straight-forward questions like the USA technicians after I ended the calls without answers. The time to get to the internet grew more and more. The Rocket had bad reviews and I purchased it as I was assured that the bugs were gone. I always waited for it to break as it is weakly built; I did take care. The technicians had no idea as to the reason it did not work for me. They told me to hang on repeatedly; I cancelled service due to a non-working product.

Network - I have been a dissatisfied customer for 18 months. I have 6 months to go before I switch to a reliable provider.

I had set up easy pay and once it was saved, it said it will charge my credit card 3 days before due date, which it clearly said, "Your due date is 06/21/2012," so credit card will be charged on 06/18/2012. Today is 06/26/2012 and my credit card was not charged so I went on MyT-Mobile.com and my account was showing past due. I went to make payment online and it still has same message saying, "You are currently enrolled in easy pay. If you have an outstanding balance due, you next automatic payment will occur on 06/18/2012 and will be charged to card number **."

In February, my husband went to buy a new T-Mobile phone, cash. He chose a phone and went off to pay the out of pocket fees with no contract upgrade. Lo and behold, she entered us into another contract after we specifically said no when we chose the phone. When we went to upgrade our line this month, we were informed that and now I can't get out. Secondly, I called to lower my rate plan on my phone and was charged a migration fee of $450 total after I was told that I wasn't going to get charged. No one wanted to help me and even when I tried escalating it, they didn't give me a name to a manager because they were not allowed. I'm furious. Why would I pay all that money? I'm better off just terminating the lines and it would be cheaper.

Can you read? T-Mobile, they have good phone service but when you go to call customer service, you have to fight with them people to make them listen to what you have told them. They don’t listen to anything you tell them. They do as they please, nothing else.

Sensation phone - I recently lost my phone, luckily I had insurance. I did my insurance claim, got my phone to find out that it’s refurbished. I don't even have a week with the phone and the camera doesn't work. I paid $7.00 plus the $130.00 to get a refurbished phone. At the moment, I am very dissatisfied with T-Mobile and the insurance company.

Whenever I need to call, I get people who I can hardly understand, then I have to explain my issue over and over again because you can tell they are pretty much reading from a script. I had a charge on my bill so I called and I stated I did not ask for that service. I was told by the rep, "Well someone called in and requested it." "Really," I said. "Well since you keep phone records, I want to know who." Of course, she could not tell me, but continued to tell me that I asked for the product that came with the charge. I keep my cell bill down to a minimum. I did not put the extra crap on my bill and phones. I know what I do and so super frustrated to be told what I had called in and asked for, yet could not tell me when! Days like this makes me hate that I have T-Mobile and wish I could change.

Unfortunately for me, I got the dates mixed up and cancelled my T-Mobile account one day early. I could not believe T-Mobile charged me $50.00 early termination fee for one day! I called T-Mobile in hopes of getting this charge waived. I was informed by a T-Mobile representative that if I re-established another agreement, she could waive the fee. I was advised that if I don't sign up, T-Mobile could not help me. Is this practice legal? T-Mobile is holding the consumer hostage with this practice. T-Mobile will only waive if I sign up for another agreement! I consider this practice unethical and horrible! T-Mobile should be ashamed of themselves for treating long-time customers in this manner. It was 24 hours, not 24 days. I will never purchase anything from T-Mobile. I think it is important that the consumer see how T-Mobile treats their long-term customers. Consumers, beware!

I bought a phone and experienced issues with the phone before leaving the store. The sales associate said the phone just needed to be updated. Days later and many updates, I'm still having problems. When I returned to store, I was told I could only exchange for the same phone even though I said I did not like or want that phone. The store manager refused to give me the name of his regional manager. I called corporate offices and spoke with Alex. She transferred me to customer service and refused to give me her last name.

In this day and age, T-Mobile still hasn't improved their network coverage. I was an AT&T customer and was much a happier customer. I only came to T-Mobile for cheaper rates, but I highly regret it now. I have no coverage at both office and home.

After being with T-Mobile for almost 10 years, I believe this is the first time I have been so frustrated with the service I received. This past Saturday, June 16th, I called T-Mobile inquiring about changing my rate plan. I currently have three lines on my account and have for some time; unfortunately, my daughter damaged her phone and is unable to see the screen. Now I do have insurance on her phone, but at this moment do not have $130 to replace her phone. I am already paying almost $300 a month for cellular service.

I was told even after I returned new equipment to their Wilshire store in Los Angeles that they did not return my old phone plan back. Instead, they told me I had two contracts, one for a new two-year plan and one for new equipment which I returned to the corporate store. Two days after I purchased two phones, they refused to work anything out with me. I had never heard of such a thing. I always knew you purchased equipment with promotion at the time which could be a two-year contract but not if you returned it before 15 days or 30 days in California. Please help me. It's not fair to bind me to a 2-year agreement. With my old phones, I was on month to month.

Whenever we get the monthly bill from T-Mobile, there are unnecessary charges on the bill. Even if the bill is supposed to be at a fixed price, there are always other charges added to bring the charge for the bill up. So far, I have called them for the last 4 or 5 months whenever I have gotten the bill and they have dropped the charges and credited it back. But now they (T-Mobile) do not want to drop the charges and the rep that I talked to was disrespectful. When I asked to talk to the supervisor today, June 19, 2012, at 3:11 pm, they said that the supervisor, manager or anybody at a higher post is not available. And they kept on transferring me from one rep to another after a couple of minutes. And when I asked to cancel the service, they were asking for the termination fee. Why should I have to pay to cancel the cell phone line when the service is horrible? I have never been able to have a decent conversation. The call would drop after like 10 seconds. I always thought it was because of where I am most of the time, but it’s the same wherever I go.

After 3 years with the same phone and after 8 years with the same phone number with T-Mobile, I decided to upgrade to a smartphone. I ordered the phone, it arrived in 5 days. I charged it overnight and the next day it worked for about 4 hours before it just died. It buzzed itself into a coma and never recovered. I started the calls to customer service and tech support. After 2 plus hours and about 8 folks later, I was told it could be anything from a bad battery, a bad charger, a bad phone or just bad luck. I was told to try to place a new battery in it (at 2am, no stores are open).

This is the second time I have paid for a $50.00 unlimited talk and text monthly plan with a representative who switched me back to a $30.00 1,500 minutes a month plan leaving a $20.00 balance to buy crap I don't need. After a couple of calls to customer service, they were of no help at all and one could barely speak English. What the hell is going on with this company? As a consumer, I want what I paid for. Now your service tells me I don't have a $20.00 balance? Gee, I wonder where it went and I refuse to spend another dime with T-Mobile until you give me what I paid for and get someone who can understand what I'm saying. If I am not reimbursed for the plan I purchased or corrected, I will then sign up with another prepaid service and make a formal complaint to the Michigan Consumers Affairs Division.

I was sent a text that I could lower my monthly bill. After going through the process, I was supposedly going to receive a month of free data service to test it out. When the bill arrived the following month, there was no saving as the bill actually went up $80.00. When I called to inquire about what happened, they told me I agreed to data services for all three phones which was not discussed because one of the phones was supposed to be put on a lower plan due to usage and it is not even equipped to use data. After requesting to speak to a supervisor, I can't even say how many times they finally allowed me to go back to a similar plan like my old plan, claiming the old plan that I had before doesn't even exist anymore.

Both our phones were shut off for a total bill of $11.20. That is right, $11.20. Well, you got $11.20, and may it fit where the sun does not shine. Get real. It's $11.20.

We have had terrible reception at our home near Ridge Rd and Cline Ave. in Griffith, IN since March 2012. We are lucky to have 2 bars inside or outside our home. Usually it is 1. At first, customer service and technical support had me believing it was our phone sim chips, even though my wife and I have 2 different phones purchased 2 different times. That assumption ended when in Kingman, Az, toward the end of May, I had 5 solid bars all the time. My wife would have to go outside our home at times to talk to me or she would lose the connection. That is totally unacceptable.

The camera on my phone does not work and they do not want to give me a new one. When I first got it, the phone was working fine. After 2 weeks, the camera did not work, and because of that I called the company and they fixed it. Then after some time, it stopped working again. Then after that, I cracked the screen. Because of that the company thinks that the crack is the problem, but I never dropped my phone, I think it was because my phone was on the car and the temperature was too hot and made it crack. Well, the thing is they don't want to fix it or give me a new one. I do not have insurance for the phone, but the phone comes with a guarantee if it’s manufacturer broken.

My family and I were T-Mobile customers since 2003 and fulfilled multiple 2-year contracts. We traveled to Brookings, SD back in 2003 about once every 3 months and had spotty coverage along the route and had roaming in Brookings. In February 2011, our contracts were up and I informed a T-Mobile rep that we were going to switch providers because of the poor coverage between Minneapolis and Brookings. The rep convinced me to stay with T-Mobile by saying that when the merger with AT&T goes through, coverage would improve. My mother became ill in December of 2011 and had to go to a nursing home. Ironically, in December 2011, we discovered we had no service en route to SD or in Brookings. We made calls to T-Mobile who said they were working on it (this was right after the merger with AT&T failed).

I mistakenly hit the wrong number when making my payment. Immediately, I called. After time-consuming attempts to correct my error, we made progress. I contacted my bank and gave permission to discuss my account with a T-Mobile agent. This problem was corrected without me on the phone. The money was returned and after it was credited back to my account, I made the correct payment. About a week later, T-Mobile went into my account without permission and debited the same money again. This caused me to have a credit on my account for a payment for the upcoming month. I closed my account. The credit was not used for my cancellation fee. I was charged $700+ and my credit of $498.45 which they withdrew on 12/29/11 and I paid $248 on 01/03/11. What happened to my credit and why do I owe $700+ to T-Mobile?

In April '12, I switched over to a new plan. The next bill showed up with $40 of overage calls based on my old plan. They also added a $10 feature called Unlimited Mobile which gives unlimited weekend and night calls. I never ordered this feature and the price quoted to me by the agent did not reflect this add on. After contacting T-Mobile by phone and online 3 times, they have agreed to remove this feature and credit my account the $40. I was told two previous times that I would be credited and never was. So, I told them if this is not resolved on the July bill, I will notify the BBB and file a formal complaint with the FCC. This is the worst customer service I have ever experienced with any company.

All I asked was for them to send me a broken down bill for December and January, but they failed to do that again and again. Then they sent it to collection before resolving it with me. Even the collection agency agreed with me, and took 75% off what T-Mobile had asked me to pay. Can you believe I have been with that company since 2006? Every time I call them, I dread it because it takes forever to talk to just one person that can answer all your concerns, then you get disconnected when you finally think. Okay, she/he is hearing me and we're going to resolve this, then they put you on hold and I don't know where they go and they come back 30 minutes later or sometimes you just get disconnected because they have forgotten that they put you on hold.

We joined T-Mobile sometime back and bought two phones. This was in Montgomery Mall in Bethesda, Maryland. We continued for a year and took out one line due to high bill. I retained my # till now. While we were there, I bought the web connector **. The salesperson never told me about contract but told me my monthly payment is $39.99 which I have been paying until a week ago when we applied for cable TV and internet.

The cellphone I had sent back is missing. After my persistence for T-Mobile to investigate, Neal ** and Arthur from customer care told me they have found the handset. I called back to check on the credit I should be getting back from the handset, but received an answer that T-Mobile never got it back. We started with LG MyTouch back in November 2011, but we kept getting “not-sent” message when we tried sending a text message. Also, during a long conversation, we get dropped calls. Additionally, there’s a sudden silence while talking on the phone where the receiver hears us, but we cannot hear them - tons of statics and it sounds like we're talking to someone faraway. Every time these issues come up, we call technical support over and over again until we decided to exchange both our handsets with Samsung Exhibit II.

Cellphone bill - T-Mobile overdrafted my bank two times unauthorized, so I went down to one of the T-Mobile centers and spoke with one of the salespersons and nothing happened. I came home and called back to the customer centers and spoke with some lady who worked there and we were going back and forth with what she told me had happened, and I told her that was wrong. Now, I'm tired so I need to get some help, and also when they overdrafted my account, it made my account $66 negative.

I signed up for a family plan in January. I have three phone lines; one of the phones belongs to my 12-year-old daughter. My payments were supposed to be $201 every month. About 2 months ago, I noticed my bills were getting higher, $212.34. When I contacted them, they said that my daughter was downloading some games. I told them that I did not authorize them to charge my account, that my daughter was only 12, so they said they would credit my account and that they would block my daughter’s account so she wouldn't be able to download anymore. The following month, the same thing happened. Once again I called and they said they would credit my account. Then on my latest bill the charge was $234.34.

I purchased my 3G phone from T-Mobile as an upgrade in Feb 2012 (been customer since 2004). Primary purpose of the new phone was to check email and other important internet access while at a mountain cabin. All was fine. I would receive messages about data roaming, but told by their customer service that I was okay. Apparently in February, effective April, the data roaming was capped at 5MB for my plan. I was not aware of this, although I am finding out today that they sent a notice in February about this. I no longer can even access data at my roaming locations as T-Mobile locks me out once I reach the 5MB (on a 200 MB plan).

I had 3 lines with T-Mobile. All of our lines were dropping calls or the calls were echoing. T-Mobile to T-Mobile users are the worst connections. It usually takes at least 2 calls to connect to these users. My husband used his phone primarily for business purposes and after dropping 3 calls in a row, he called it quits. We will now be charged $200 for early cancellation on that line. I desperately want to drop T-Mobile for my other 2 lines, but it will cost an additional $400 for those two also. I have called T-Mobile at least 4 times in the last month with the same complaints and they act clueless as to these problems. Obviously, there are numerous problems they are not being forthcoming with.

I have an internet account with T-Mobile and I pay $39.95 a month for service. I was sent a previous bill for $68.00 and they told me $20.00 disconnection fee. I said I was never disconnected. I said how could you charge such an outrageous fee. The woman on the phone told me that I was disconnected from April-May. The manager said she would accept ten dollars. I said that is a rip-off. These people are liars and con artists. They need to be investigated.

As a manager, I used to be very satisfied. But today, I’m not! I had called (05/08/12) and arranged to pay my whole bill on the 26th of May, which I did before my agreement date. But on the 29th of May, T-Mobile charged my bank account for the same balance I had already paid in cash and in person at one of your T-Mobile offices. I’m really disappointed and upset because of your company’s terrible mistake. I called and talked to Ronny (supervisor) which told me there wasn’t anything he could do and wasn’t helpful at all besides being kind of rude.

T-Mobile overcharged the international text messages. I have a plan of $10 for international text messages. Then, my son went on vacation and the plan did not apply any more. T-Mobile is sending bigger and bigger bills. I need Consumer Affairs to step in. I sent a complaint to the Federal Communications Commission and forgot to give the account number. The bill is now $1945.47. My account number is **.

I added new line to my account on second week of May 2012 with Plan (500 minutes and $10 data plan). I took Samsung Galaxy S II 4G Phone for $179 with $50 mail in rebate card. When I got my order, I called customer care in order to check what information I need to fill in the rebate form. But they said you are not eligible for this mail in rebate as plan required $20 data plan or higher. Customer rep did not tell me about this when I was adding new line.

T-Mobile - I do not get service in my new home and spoke to multiple representatives about the problem. They wanted me to renew the contract and purchase a hardware that would increase my signal. However, why would I want to extend my contract with a company that offers less than satisfactory services for almost $300 a month? I have been with this company for 2 years almost and have 4 phone lines with this company. I spoke to Alex employee number ** and he was only able to offer me options that would not work with my situation. I asked if he could terminate my contract and, if possible, waive my early termination fee and he refused. He was not helpful at all and customer service skills are not seen with this company.

My husband went to Philippines for few weeks in March 2012. Before he left, he called customer service to have his phone opened so that he could use it overseas. He asked the rep if he should get a local SIM card for his phone. He was told not to and his phone is good to use overseas. When he arrived there, the phone did not work and no calls can be made. In the mean time, I am here in U.S. checking the account balance and I see charges of more than $300 for roaming charges. I called customer service at that time. The rep said he could not give me details of the bill because it is still in process. April bill arrived and the roaming charges were for internet access for continuous use day and night, including midnight, for 3 straight days.

I left T-Mobile on April 14th, 2012. For the month of April 2012, they billed my wife's cell phone $50 for data usage when she does not have a data plan, and when I called T-Mobile for a log of all the minutes that she supposedly spent on the web, they said they don't have that and all they have is the total time she spent on the web. How do I know, without any evidence whatsoever, that they are not ripping me off?

This phone (T-Mobile Sidekick 4G) is defective and T-Mobile refuses to rectify the problem. It constantly freezes up and requires you to take out the battery. I traded it in once, but they said the only way to get a new phone is to pay off the defective phone (Sidekick 4G) and upgrade to another phone.

Deceived by T-Mobile - My husband and I were thinking about getting new cell phones as our contract with T-Mobile was going to expire on 7/1/12 and we were having issues with our cell phones for a while. The fact that I got a new car and my phone is not able to sync all the time precipitated my husband calling T-Mobile yesterday, 5/24/12, to check and see if we qualified for an upgrade. My husband talked to Labrone who told him that since we were such good customers, we qualified for upgrade and offered the following: a free phone (had to pay shipping), a new plan for 1,000 minutes (we had 750) and unlimited text for $69.99. The phone is the Samsung Exhibit II.

This is now the second time I have posted a review over T-Mobile in less than two months. I am sick and tired of being pushed around and walked all over. We had canceled our T-Mobile contract on service end date. My husband and I paid the $200 termination fee in full! Today, we came home to find in our mail box yet another bill from T-Mobile with a bill much higher than are normal bill would have been if we were still with T-Mobile. When we went into the office of T-Mobile in Springfield, MO 65803, she took our $400 for the termination fee. We asked her if there would be any other charges or bills. She said no. We called the customer care and they too said we would not have another bill.

Beginning of April, large data downloads appeared on my wireless bill. I have unlimited data with my T-Mobile wireless plan and did not realize that the average data usage on my Samsung Galaxy 2S had increased over 30-fold within one billing period until I went abroad and incurred $13,070 in data roaming charges. I am a frequent traveler and am familiar with data roaming charges, but I am disputing these charges because I did not initiate any downloads.

Misrepresented Contract - I visited the T-Mobile store at 4454 Van Nuys Boulevard in Sherman Oaks, CA on February 13, 2012 to purchase a new phone because my old phone was broken. My previous phone had cost me $600 with a two-year financing agreement. When I went into the store, I asked the customer sales representative (sales rep **) what special deals they had for a new phone that would not cost me another $600. I specifically told him that I wanted a new phone and would be willing to create a new contract to get a special deal. I also told him that I did not want to engage in another financing agreement. He told me that he understood and that he had a great deal on a brand new Samsung Galaxy S2 if I entered into a new two-year contract.

My phone contract was set for 06/17/2010-06/17/2012. In 06/2011, the phone issued to me by T-Mobile broke and as I had insurance, I figured I would just go in to the store and get a new one. The clerk told me that I broke the phone and therefore it was not replaceable. I told him that I did not break the phone and that it just fell apart. He told me I slid it too much and therefore it broke. It was a MyTouch 3G slide phone, that is what it was supposed to do - slide. I explained that regardless of how it was broken that I was assured that the insurance covered everything from water damage to the screen breaking. I guess I was wrong or lied to when I signed up for it. The man said he would do what he could to get me a new phone and that he had to file something with the company and he needed my signature to do so. I signed the little box and was never given a copy of what I signed. That is where I went wrong.

Defaulting on contract for internet service: I am just another who has had them blowing smoke and putting the blame on the customer. This is just a warning. I am sure you all know by now. Never give your credit card number to anyone for monthly billing. Always pay by check. You can never get your refunds or credits, and you hold the control.

I have been happy with the T-Mobile prepaid service since 2003 or so, and have had 4 or 5 different phones with the same account. My last Samsung phone died a few months ago after 6 years of faithful service, so we replaced it with an inferior $30 Nokia product from Walmart. This phone seemed cheaply made and indeed had intermittent issues with booting up and finally stopped working altogether after less than a year of use.

A few months ago, I called to ask about service and pricing and was told they could send me a phone to '"try out". I accepted but refused to give payment info. Later that night, wondering if I had handled it correctly, I called and let them know I don't care to "try" their service so please confirm that no order was actually placed. I had read about the 4G scam, and how they actually have no 4G network, as well as read unethical reviews here on CA. "No problem, it's all taken care of," is the response I got. A few days later, a package was delivered and I immediately took it to UPS and returned to T-Mobile unopened, and added signature confirmation for my own protection. I called them daily until receipt was confirmed.

I received a notice from a collection agency regarding an alleged payment that was owed to T-Mobile for a charge that they stated was owed almost two years ago. T-Mobile states that there was a final charge that was not paid when I switched my son's account over to my family plan to save some money. I paid all of the bills that they sent to me for his account and assumed since the last one paid was through the billing date of when the account was switched, that everything was paid up. All the collection company can tell me is the bill is from 2010.

The phone bill went up from $138 to $184 with no clear explanation. It couldn't get resolved. There was apparently no reason for the increase. When I got the plan, I was told it would be $129.00 per month. I thought it had texting. It didn't. Then it went up an additional $20.00. Now, I get a bill for $188.00 with no clear explanation.

I am having issues with my cell phone and I have made several complaints that the phone that I bought is not working properly. I have finished troubleshooting this with a few people. It works and then I have problems again with my phone. I talked to someone last night. I think that his name was Steve, I am not sure. I have it written down at home. I started to troubleshoot it with him and when I told him that I did troubleshoot this a few times, he said that he was going to send me a new phone. I told him since I am having trouble with the Samsung that I want a different type of phone. He said okay and was going to send me a different phone but suggested that I look at it first in one of the stores. I told him to go ahead and send me one anyway after I asked several questions. He said that if I didn't like the phone that I couldn't send it back. He said look at one first. I told him okay but to note the log. He said that he was doing that.

I bought three expensive phones from T-Mobile for my family's use. The service in my area, according to their promotional materials, shows full coverage. In reality, the service is horrible. I get barely a bar on the phone and calls are dropped constantly. Their advertising is very deceptive, and I think intentionally so. By the time I realized that it was that bad, I had no recourse and was involved in a two-year contract. I am considering suing in small claims court to make me a little more satisfied at being screwed by T-Mobile by costing them what they have cost me. The billing practices seem fraudulent also. I warn all of you, go with any service but T-Mobile. It is horrible in quality and in the quality of response you get from the company.

For the past 4 months I have been struggling to resolve a dispute for a broadband device account which I never have or used. But for some reason, I have been forced and was deliberately added into my account. I called customer service many times to solve this issue and I have also been advised to write to the dispute complain office in Washington, which I did. That issue is still pending on why and how as an old customer, they are treating me in a distressful way. Almost a bill of $500 and why since 2004, have I never seen such a thing in my accounts. what is going on now?

I purchased my T-Mobile Samsung phone last December, and it does not work at all. I went to a T-Mobile retailer and they told me that a new phone would be shipped overnight to me. That was last Thursday and I still don't have a phone. I am disabled and I can only afford cell phone service. I am paying for service and can't use the phone that I purchased. The T-mobile salesman lied to me, and I need my phone replaced as promised.

I am completely dissatisfied with T-Mobile. After going round and round with them about dropped phones calls, purchasing a new phone and every other problem solving tip they had over a 9-month period, I decided to call it quits. They are now saying I owe them $217 for a month of service plus a few days. I cancelled service with them on Feb. 18, 2012 and they have stated that I owe them for the month of Jan, Feb. and March even though I made my payment in Jan for the full amount. They have also stated that I used minutes, data and texts in the month of March! They have even listed the amounts I used. Now you tell me how I used services in March when I ended in Feb. I find this sad. T-Mobile was a wonderful company to have up until about a year ago. They always had great customer service and were willing to work with you. That, however, is not the case anymore. On BBB, there are some 30,000 complaints! That is not a way to run a company.

We have been with TM since 2003. I am sure many ask the question, if you were dissatisfied, why did you stay with them. We are on a family plan, and the phones were constantly breaking down, bad connection, freezing up, the phones would do things randomly. We have 3 of our family out of contract. We also have an android phone which has to have an internet connection. My son's phone broke. We had insurance on the phone, but the insurance company said we would have to pay $130 to get the same one. Well, at the time, we did not have the money. So we told him to just take one of our old phones, until we could work things out. By the time we called back, they said we were out of date, "you only have one month to make your claim," end of subject.

In January, they were cancelling one of my phones because we roamed too much and they were waiving the cancellation fee. We also had problems with a phone but we had it insured so they sent me another phone and was to return the bad phone with shipping labels in the box the new phone came in. They had two labels, one was for UPS and the other one USP. I sent it back by USP; they claimed never received it so they charged me $200 for the phone. When we called about the phone, they claimed they looked for it but couldn't find it. They asked me how I sent it; I said by USP. They told me I shouldn't have sent that way. I asked, "Why did you send me a USP label then?" and they just blew me off.

I had several complaints with T-Mobile. I had numerous drop calls, and I complained. T-mobile suggested it was my location. I explained that everybody I called I am losing my connection. That problem was not corrected throughout the contract. People stopped calling me because they thought I was hanging up on them. I had several co-workers complain about the drop calls and hanging up. I was also charged $360 for one month because T-Mobile told me Salisbury, NC was long distance, but I live in Greensboro, NC (less than 30 miles away). I complained and I still had to pay because T-mobile always have a reason for you to pay.

I was about to leave T-Mobile in July 2011 and called to see if they had any promotions. Sale agent promised a new deal and signed me up for another two years. For the next six months (with each new billing statement), I called to inquire as to the increased rate, not what I had been promised. I talked to scores of sales and retention agents. I was always being told it would be taken care of. Finally, I was told by one sales agent that there was nothing they could do and that I would have to protest it through their contract dispute office, that there was nothing they could do for me.

I am being charged over $800 by T-Mobile due to a non-receipt of two defective phones. I returned both phones on separate occasions. T-Mobile stated they never received it and for some reason, the tracking never shows returned. Interestingly, this problem was never mentioned until I called them on an overbilling for insurance and international call. The insurance, I was overbilled since 2010, plus the international calls since October of 2011. I have repeatedly called and tried to speak to supervisors and to explain that I am sure the phones have some kind of tracking device. Why, as a customer of over five years, would I keep two defective phones? Not just 1 but 2. The whole circumstance is outrageous. I cannot pay for a $1,000 phone bill and T-Mobile has refused to even listen and come to some kind of reasonable resolution. In fact, the last representative basically stated that I can speak to FedEx. Then when I stated that it was a T-Mobile vendor not my vendor, she hung up on me and never returned the call.

File a complaint with the FCC if you want a response. It took me over 9 months to even try and resolve a billing dispute with T-Mobile. They switched my phone from a 2-year contract to month-to-month 10 days early and then tried to charge me the termination fee. They finally agreed to credit it because it was their error. Then they just charged the fee anyway. When I disputed the charge on my CC (as the amount was incorrect), they charged me $20 for disputing their incorrect statement. This was July 2011. I could not get anyone to speak with me on the phone. I was hung up on, put on hold, etc. I wrote four letters - no response. As a month-to-month customer, I could no longer see any of my 10-year billing history to try and figure it out myself. To speak with them, I used their online chat and have been told many different things. One rep told me my balance after all the adjustments was X while another said it was Y, etc. All lies.

It started with them messing up our bill and over charging us 35 dollars and only crediting us 10 dollars back making us pay for something we didn't do, then my husband and I got a bill in the mail for almost 90 dollars higher than it normally is. They switched our family plan on us. We had a thousand minutes per line, and all of a sudden, my husband and I have only a thousand minutes to share. The third thing was, when I got my phone on the 97-cent promotional deal, we added a line for me which entered me into another contract. It wasn't supposed to even mess with my husband's phone.

Lousy internet connection service - I was told that there was nothing they could do and the customer loyalty service department offered $5.00 off a month for three months. When I told them that it was not good enough, they got very rude and argumentative. The worst service and most definitely the worst customer service I have ever received from any company.

I broke my T-Mobile phone. I had been paying for Asurion insurance coverage. I filed a claim with Asurion, agreed to $100 deductible and received a new phone very quickly. So far, so good. Great! Oops, I had lost the provided mailing label for returning the damaged phone. I called and got an address in Ft. Worth, Texas. I sent the phone back via US mail priority shipping with delivery confirmation. I went to USPS website 2 days later and saw that delivery had been confirmed. All done, right? OK to throw out the delivery confirmation code, right? No! Not that easy.

I have been speaking with T-Mobile for the last 2 months, and they told me that my contract will be up in June 2012. When I called yesterday, they told me my contract will be up in June 2013. I am aware that every call is recorded for my protection and theirs. So when I asked for them to retrieve the recording, they told me they don't record calls. I am very angry. I do not want to be with T-Mobile until next year. I want it to end next month.

I went to the Northridge mall and asked a representative how to get international service, and the rep took my phone, turned my Wi-Fi on, and told me I could use this anywhere as long as there was a Wi-Fi access. So I used the service in Dubai without any problem. When I came back to the United States, I went to a T-Mobile store next to my house on Devonshire in Granada Hills, CA. I asked the rep if I can use my Wi-Fi to make international calls without being charged international fee. The rep explained to me that it would only take my minutes but that there's no international fee since I already paid for the Wi-Fi service with my carriers.

Since July 2011, I tried to get T-Mobile to honor promised prices after re-upping for another two-year contract. After six months of calling every time my bill showed a higher rate than promised, I was told I had to email "contract dispute" department, which I did. Weeks later, T-Mobile emailed saying that I would be given a discount which extrapolated out to make good on their promised rate.

I called T-Mobile on April 30th due to one of my lines had damaged their device. I was referred to the relations team to cancel my service with T-Mobile. I spoke with a rep over the phone and she offered me an upgrade and the device was going to be $79.99 and after taxes, it came to $95 and some change. I went ahead and paid for the device. The rep sent an SMS to the damaged device with confirmation and pricing along with order number. I explained to the rep to send it to my phone since the screen was impaired on the other one. The rep stated she had already sent it and I confirmed the pricing was $79.99. After receiving the device 3 to 4 days later, the phone that she shipped was the wrong model and they billed be $261.95 for the device.

After nearly 3 years with T-Mobile, I am finally so disgusted that I am taking them on. I will be writing the Consumer Protection Agency, the FCC, the California State Attorney General and whoever else I can think of. My story is no different than the myriad of stories on this site. There seems to be a consistent pattern of poor service followed by bilking the consumer to upgrade to newer equipment with promises of improved service. This unleashes the extended renewal of another 2-year contract, followed in most cases by no service improvement. What kind of repetitive pattern of entrapment is this and why have the telecoms been allowed to get away with it for so long? We have a revolving door of corporate greed, insensitivity and unfair business practice, as well as failure to provide a contractually promised service, which I think amounts to fraud when it is happening to such a high degree. There seems to be an unending line of people telling the same story. The M.O. is unmistakeable.

My phone stopped working and my husband wanted to change companies. Our contract has expired 6 months prior our wish to change. I wanted to port my number but was told that I would be required to pay an additional month to do so. Not willing to pay for something I would not be getting anything for, I told my new company to cancel the port. I called T-Mobile and closed my account. That was December 2011.

I am visually impaired and my cellphone bill has been $135.00 to $124.00 and is now $115. I have called customer service several times and explained my situation, but they said I must have pushed the wrong button. I said no and that I am visually impaired. They even called for me and explained I cannot pay the bill. That is, I am on a budget. My bill started out at $50 and then $80. Now, it’s this much. I would like a refund on my bill. They also said I have a data plan, which I don't have. I only have text and talk because of my low vision. Please.

On March 18, 2012, I called T-Mobile customer service to inquire about the new plans they have and if it would be cost effective for me to change. I was put in touch with Carly in the "customer loyalty" department because my contracts on 4 lines were up and I had considered leaving T-Mobile. I should have switched to another company but I got suckered right back in. I was also looking at getting 2 new smartphones, but I was reluctant to add them due to the high charges of the data plans and so forth. I was paying about $154.00 a month (including taxes) for the 4 lines with unlimited texting and 1,500 shared minutes, nights and weekends free. She said she could do 1,000 shared minutes, nights and weekends free, 2gb unlimited data package for each new smartphone and unlimited texting for all 4 lines for $114.99 a month plus taxes.

I have an account with T-Mobile and was sold a signal booster for free as long as I maintain an account with them. Today, I asked to drop one line on our 4-line family account for a daughter moving out of state. I was told there is a $200 early termination fee because of getting the signal booster. By their definition of account, the signal booster added 2 years to each line. The actual termination becomes $800 or $200 per line. The order was taken verbally, but the representative did say "account" and a $200 early termination fee - not $200 per line or $800. I talked to the rep who only confirmed that 3 lines would not qualify as a "T-Mobile account."

I had 8 years of great customer service with T-Mobile. Now, they have crossed the line. I cancelled my service and switched to Verizon and they charged me for a full month of service when I cancelled a few weeks early. T-Mobile wouldn't prorate my bill after cancellation! I could have easily waited till the end of the month to cancel my service if I would have known I was going to be paying for 2 phone services at the same time. Ripoff!

First, their website is one of the worst for customers that only want to cancel the account. And on top of that, the same day I cancelled the account, they charged my credit card. I called to ask them to return the charge money to my credit card because I had cancelled the service and the answer was, "sorry you're not getting your money back because our policy is no refunds." So they really really screwed me up. So, take my advice. Do not do business with the thieves from T-mobile, very lousy service but very good at stealing your money.

I was a good and happy customer with T-Mobile. But that changed today, Saturday, April 28, 2012. I've been with T-Mobile before it was T-Mobile. I started out with VoiceStream in 2001 and then it was bought out by Deutsch Telecom, which now it's T-Mobile. Today, I am no longer a loyal T-Mobile customer. I received a bill today, April 28, 2012 saying I owe $47.05 due on 5/15/2012. I suspended my phone at around 11:30 pm (PST). I did it online because I didn't have a phone available. I thought it’s great that I can suspend my phone for being lost online so that if someone finds it, they can't use it. Then, I walked to a T-Mobile store on April 17, 2012 to make a payment for usage from 23rd of February to 15th of March thinking that my bill will be prorated, right? Wrong! I was charged for a full month’s service of $48.72.