T-Mobile Reviews

She seldom uses her phone so she always had in the neighborhood of 600 to 700 minutes left. She usually went in August, because in her understanding anytime during the month worked to roll over her minutes. One year, she paid early because she was in the mall. Then her bill became due in July. We didn't like it, but we continued. This year, she went to the mall to buy the new minutes and they said that she has 0 minutes, instead of the 740 minutes left because she didn't pay the bill on July 15th. This is the first time we knew about a certain date so we argued with the representatives in the mall. At home, she called T-mobile and after a long time she got some foreign lady and, basically, all she said was that she have 0 minutes.

$74 is a lot of money to retirees on fixed income. We think this is really unfair and we don't expect to get any relief; but T-mobile will never get any of her business, or a good word from her again. As far as I'm concerned, she shouldn't have had to buy more minutes until August.

When I called customer service, they had all the notes but said that they could do nothing to fix the problem unless I paid for both phone lines. They could change my billing something the earlier lady should have done. So in order for me to keep my phone, I have to pay for additional service that I had already cancelled for another month. Because they made a mistake that is extortion.

Well, it did show. I called for a month at different times of the day with never an answer. I then called T-Mobile to let them know that I was paying my bill minus the $38.26 that is supposed to be credited. I told them I can never get a hold of anyone, and they suggested I go to the mall. It’s not up the street, but I made an effort after the second bill had the charges. Low and behold, the kiosk was gone! I called T-Mobile and they couldn’t help me. I was given another address to go to and have them credit it. Really? I decided I would keep deducting from my bill until I made it over to the T-Mobile store.

Then a few days ago, I received a denial letter in the mail denying my rebate! It said I didn’t qualify; even though Jason said I did and he filled it out for me, and never mentioned having certain qualifications to meet to get this rebate. I called the rebate center; they said I do not qualify, and there is nothing I can do about it. So, there is $50.00 and $38.67 that you are ripping off from me. I then called T-Mobile and told them that Jason filled out the form for me, and told me to mail it to the address listed. I asked to speak to a manager and as I suspected, there was no one around. Lisa then told me a supervisor will call me at my home number within two hours. That was a week ago, and no call of course. I did tell them I am very upset that they don't seem to care about customer service, and having me switch to another service. I pay $70.00 a month, and have been using your service for years.

I don't know if it’s because of the switch you are all making, but I would think customers still matter. I guess I am wrong. Is there anyone willing to help me with this? I deserve my credit of $38.26 that I am being charged, and my $50.00 Visa from my promised FREE phone. The kiosk you run is very deceitful, and I will make sure word gets out if nothing is done. I had to go further up as no one seems to care.

Thank you

This is a clear case of fraud, as I had specifically asked the customer service for contract terms for the additional line. The paper work sent with the phone has no mention of this information. The phone has an arbitrary seal. It stated that once the package is opened, one is liable to the terms and conditions. What are the terms and conditions when the customer service has custom made plans?

For the first two months it was quite good, and I received no problems with the service at all. In March T-Mobile did some kind of upgrade to their system, and it was never the same. I also had a stroke on March 11th; I went back to the hospital with a heart attack, and with surgery on March the 16. While I was in the hospital, I needed to use my service with T-Mobile; I was unable to because it was extremely slow, and pages wouldn't load. When I returned home on March 20th, I had the same problem. I was very sick; therefore, I kept hoping the speed would straighten itself out. On April 1, I regretfully had to move to a first floor apartment, as I was quite ill I had to do this by myself. As you can imagine it was quite a struggle. I was unable to contact T-Mobile about the poor service until May 20th.

When I contacted T-Mobile I was routed to their technical support, as I was in every ensuing call. Each time I called, I was treated flippantly, and given the runaround. Most technicians blamed me, and lied to me. Many times I asked for a supervisor and was denied. I was told many times that T-Mobile was not responsible for what the sales person said, and that they were not responsible for the speeds I was incurring. They did not have to give me the speeds they advertised. I explained to them how sick I was, and it did not seem to matter. They wanted me to go out at night on the bus; test my system elsewhere, go plug it into another system to see if it worked and move it around my house to see if another location worked better. I complied with most of the requests, and nothing improved.

I was also told that it must be the rocket stick I had, and maybe I needed to buy a new one, (I have the Rocket 4G; so, this was not the problem). They told me that my area was unable to support 4G (which is a lie) I asked if they oversold the area, and the technician said it was possible. I was told Edge (2G) was good enough, (which is slower than dial up speeds). I told them I was paying for 4G and I wanted it. They told me they did not have to give it to me over and over again. They also said I could not expect 4G all the time, I replied by saying I expected 4G at least 90 percent of the time not 10 percent of the time. The 10 percent proved that I was able to get it, but that they have issue that was why it was not very stable. I was extremely frustrated, and in a great deal of pain. I would have to wait up to five minutes for a page to load if it would at all. It became very clear to me that they were just stalling until I gave up. I kept records of the phone calls because I knew I was getting the runaround. These records are included at the end. I requested to speak to a supervisor and was repeatedly denied the opportunity.

There were days I went without service; most times I would just get 2G, and pages would not load. I was unable to do any research, back up my notes online, check email, do my banking, pay my bills, and investigate medical issues related to my recent medical conditions. I do not have television; therefore, I was basically isolated from everything and everyone. I could not read the news. I could not use the Internet service, and I was paying $39.99 a month to be able to communicate with friends and colleagues. I made it very clear to T-Mobile that this is not acceptable, and they just did not care. They kept telling me they were not responsible for what their sales representatives said to get me to sign, and they did not have to give me the speeds they promised me as well as advertised. I was paying for 4G; at the most I am getting a slow 3G and slower levels. I was supposed to get 3G after my 5GB were used up, but that was for the most part the highest speed I was allowed. I was paying for 4G.

The T-Mobile technicians were of little or no help. They refused to get my Rocket working. When I discussed it with them, many of them said they would not put up with this type of service either. I worked with them for forty days, and was just left frustrated and confused. I had to continually call back. They were not interested enough to check with me. I finally faxed them. I told them that they were negating their contract when I had not heard from them. I called back and told them to turn off the service. T-Mobile turned off within two minutes of the request, even though I had already paid for another week or so. I asked where I should send the Rocket they told me to keep it or sell it. They also offered me their telephone service in place of their Internet service which I declined. I informed them I have contracted with Verizon for years, and they never pulled this kind of nonsense. They fulfilled their end of the contract.

When I go to the grocery store and buy a bag of chicken, I expect a bag of chicken not a bag of dung. If I get a bag of dung instead of chicken, I am able to take it back, get my money back and not do business with them again.

T-Mobile informs me that even though they promised me 4G service that they are not only responsible to give that service to me and I am liable for a penalty fee if I do not continue doing business with them, which by the way they are trying to force me to do. These people are arrogant and irresponsible. They think they have outsmarted the law and law abiding citizens. A contract without consideration is not a contract at all. I feel like I am dealing with an illegal contract cartel. Why would I agree to pay $39.99 a month for Internet service that is less than dial up service? Where would they get the unmitigated nerve to think they can force me to do this? I have never dealt with a company this underhanded and manipulative, that would have the audacity to try to charge me for services they are incapable of or unwilling to give me.

I do not feel I owe them this money because they violated the contract agreement in the first place. If I contract for a service, I have the right to that service. If I decided that the service was not worth $31.99, but $10.00 and paid accordingly, T-Mobile would scream foul. Then why is it that T-Mobile thinks there is a problem when I am getting less than 10 percent of the service promised me, and I scream foul? If I buy a chicken, then I want a chicken!

If an advertisement is not literally false, it may violate the law if it is likely to mislead consumers. Laws governing false advertising generally apply to statements made in print, radio, and television advertisements, as well as on websites, signs, billboards, pamphlets, pictures or emblems, and even in direct sales pitches or verbal communications to consumers.

I believe T-Mobile is willingly and knowingly misleading consumers to purchase a product that is not what they say it is, and then willingly and knowingly refusing to compensate the consumer for substandard services. Furthermore, I believe that T-Mobile is knowingly and willingly forcing unsuspecting and unknowledgeable consumers to pay a small fortune in order to not be forced to use these substandard services. False and misleading advertisements not only harm the consumers who rely on the representations to make purchase decisions that they would otherwise not make, but they can also negatively impact the advertising company's competitors, who compete using honest and lawful promotional efforts: http://** . If T-Mobile would have told me the truth, then I would not have decided to go with them. T-Mobile representatives try to convince the consumer that they must put up with these substandard services and have no recourse, but to comply with their demands just because T-Mobile says.

On June 18, 2011, I sent a fax message to T-Mobile addressed to the customer service relations department (1-813-348-5763). I wrote that I am fully prepared to go to court over this issue; I am more than willing to inform the BBB of the bad service and inconsiderate service that I have received, and that I have witnesses and documentation to verify that I am paying for the most part for less than dial up service. I also sent them my documentation of all the calls I made to their company. I have not received a response. A copy of the fax message is available for inspection.

This process between waiting online and getting hold of someone took hours and for some reason I kept running into John 0360 in the supporting staff. I spoke with him three times but of no help; every time I spoke with him or with someone else, I get directed to another person with no answer or explanation. The last time I spoke with John 0360, he told me that there is nothing he can do about it.

I need my money to pay my phone bill. I am not a rich person and I make little money. Please help me and show me how I can get my money back.

Thank you,

Bashar **

Then I received a cheap, out-of-date, $19.00 phone that they normally give for free. I called the customer service again and was told to wait another week for another phone.I paid $99.00 and added $10 per month on my bill to make this phone work and entered in another 2-year contract. I have been a loyal customer for over 8 years and what do I get? Nothing but runaround and being victimized over and over. To cancel my plan, it will cost me $600.00. I have spent endless hours on fixing the problems that T-Mobile caused me and I can't wait for the day that I get out of my contract with them. This is one bad company to deal with.

I explained to T-Mobile that I would only cancel one contract and not three, so that at least my husband and I would have a different company and be able to receive our very important business calls that we have been missing. Their response was "No way!". You would think they would want to keep us for the two contracts and get their expensive monthly payment, but since they are unwilling, I might just bite the bullet and switch to Verizon where I should have gone in the first place.

Second: They have been charging for text messages from out the country, when we don't know somebody out of the state. We complained about it but they still don't fix the problem. They told us to pay the bill or they will cut the service off. These cell phones are the only way of keeping us in contact with each other because my wife is disabled and need the services in case she needs to call for help. Please help us, we are tired of all of these. We are not rich.

Wrong! We got the first bill and it showed that they split the cost of the phones up into a payment plan for 4 months at $76 per month per phone - $152 ($152 x 4 = $608). We were supposed only to be charged with a total of $300 for both phones. They were overcharging us with $308. We called customer service back. We were advised that we were charged $199.99 per phone ($228 with tax) and that they would credit us for the difference between the $199 and the $150 we were quoted. This was given to us as a one-time credit to our account but they still didn't adjust the monthly charge so we were still being overcharged monthly for the installment payments on the phone (not to mention an extra month on the installment plan that we had not agreed to). To make matters worse, at the same time, they overcharged us for the data - $30 per phone rather than $20; and it was noted so they couldn't dispute it. So they credited us for the difference we already paid and adjusted the cost for the data. To add insult to injury, we couldn't even get dial-up speed on the data they were overcharging us for, with either phone or the new data stick at the new house.

After several weeks of spending hours on multiple phone calls with technical support, they determined the problem was with their tower. They asked us to give them a "few" weeks to get an engineer out to fix the tower and to be patient. After 3 months of not fixing it and documented calls, we canceled the data stick and returned it. They told us they wouldn't charge us for the early termination since it was well-documented that we couldn't get the service we contracted for, on the data stick, since the day we got the stick. We returned the data stick and behold, a month later, we got a bill for services and for early termination. Another 2 months, and finally they credited all that back to us. Because the data issue was so well documented, we were also credited for one month (only) of data on the phones. 6 months later (now), we still get less than dial-up speed on the data; but they aren't doing anything to fix it. Suddenly, there were no records of any calls we have made regarding the issues with data; and they will not let us cancel the data on the phones nor credit us for a service we cannot use.

In the meantime, we discovered that at the time we purchased the phones, Samsung had a promotion going on for a $50 rebate on the phones. This means, instead of the $150 per phone we were quoted, with the $50 rebate, it should have been $100. Keep in mind that they overcharged us on the phone and were supposed to credit us for the overcharge. T-Mobile acknowledged that there was a rebate at the time we purchased the phones but insisted that the phones were $199, not the $150 we had been quoted; and that the credit we received for the overcharge of our phones was the rebate being applied. Magically, the documentation that shows we were told the phones would only be $150 has disappeared. We spent hours and hours of frustration on each call to try to fix things. Ever since the announcement that AT&T is buying them, we spend no less than 50 minutes to an hour waiting for someone to answer the phone. We finally had enough and told them to terminate the contract and cancel the phones but they refused. They told us it was a $200 early termination fee, then told us that we couldn't cancel or turn off the phones. We told them that we could; and told them to do it. This was 6 weeks ago. The phones are still active and we are still being billed even after we told them to discontinue service.

At first they wanted to replace the phone. So I recieved a new one and sent the old one back. Then I still had the same problems, and called back it took weeks of different reps with different ideas of what it could be. I upgraded my android OP system, had it trouble shooted several times, was told it was a network issue once, finally someone wanted to send me a new sim card. I ordered this sim on the 13th of june. It was suppose to be at my house by the 22nd. I called back on the 22nd because I never recieved it, was told to wait a few more days. Then I called on the 28th had to go thru 4 different people one my phone cut out on in the middle of, the next one told me they couldn't ship me a sim card i had to pick it up in a store, the next had to transfer me, and by the fourth she had one overnighted to me.

I still didn't recieve this one until day 3. When I called after the 1st day to complain about not having it, I was told once it is in UPS hands it's no longer t-mobiles problem. I went through another 4 people to fix this ongoing issue. This is what there solution was she could either continue to replace my current phone with a new one because I had a warranty. Or she could waive my 2 year wait period and I could by a new phone at a discounted price. I told her it is a large hassel to continue to send a phone back and have to reprogram a new one when the service seems to be the issue not the phone. Why would I want to purchase a new phone when I just spent 250.00 dollars on this phone 9 months ago.

She just kept repeating that was all she could do for me. She also threatened me by saying she was sorry but I was under contract and these are my options. I told her I wanted out of my contract, I was going to go to a company who had better service and could do something for me. The next day I recieved the sim card, I put it in my phone. within 24 hours of this new sim card that was suppose to fix my issue a call dropped and my text messages weren't being recieved until 7 hours later. I was done! By this point I had also written letters to both the BBB and the FTC. I switched providers and went to Sprint. Now I am being called about my BBB complaint from the head customer service representative who still won't let me out of my contract, and doesn't care that I was having horrible service. This is BS.

After three increasingly terse supervisor conversations, I was told there was no nation HQ number to call for customer relations. I thought that had to be a lie a phone company with no national phone line for customer problems? but I was WRONG. T-Mobile does not want to talk to you if you are not happy with their screw-ups! You have to write a letter to the phone company! IRONY ALERT!

What nimrod thought THAT up? So how good do you think customer service is going to be, if no one can be held responsible for it? THAT'S RIGHT! It's going to SUCK! Tomorrow I will go back to Costco and cancel the whole mess. I found out that AT&T bought T-Mobile, so I doubt I will change to them!

Now, once again, I have a charge this time for $29.99 and it's the same type of charge; and I am being told I have to pay it, and then it will be deducted next month.They can't tell me what I have done for this charge other than some company saying I gave them my phone number to play a game on the internet at some time, or I must have replied to a text message like 'stop' or something. I have been through this too many times. I know better than to reply to these text messages. They told me they could offer me a service that would stop this for a small fee of $5.00. I am starting to hate T-mobile for their lack of customer service. That's what you get from T-mobile for 7 years of service. It sucks.

When I received the new mobile, the network didn't work and after several attempts to fix the problem, T-mobile advised me to return the phone for a full refund. I was told to use the return label with the phone when I bought it even though it said "for recycling purposes only". Three different T-mobile representatives told me to use that label even after I questioned it to be the wrong label.

Sure enough it was wrong and T-mobile claims to have never received the phone. I called back and they said since they gave me the wrong info and that they would refund my account--all reverse, all new charges. They refunded only my down payment. Now they are saying they will not refund my account, the final charges, or reverse the monthly data charge of $30 a month for two years.

I called T-Mobile's 611 or customer service line to pay my whole initial phone balance off on 03-03-2011 and was assured it was paid off. I asked the representative if that would take care of the initial phone charge and they responded, "Yes and your bill will come out on March 23, 2011". At that time, I was at ease because I believed that was taken care of.

On Saturday, March 23, 2011, I called the customer service line again because I saw a text that said a payment has been withdrawn from my account in the amount of $160. I almost fell off my seat! I talked to a customer service representative and I explained my problem and stated I would like to withdraw from paying it off all at once because I was misinformed. He said that there was no way to do that because it's already been taken out of my account.

The representative was really nice on March 3rd, unlike the other two people I first spoke with on March 23rd. I spoke with an unnamed customer service representative and he just kept apologizing, would only repeat himself and not answer my questions directly. I asked him for his last name and where he worked and he didn't want to provide the info to me. The representative said it's not in their policy to give out his full name and location (country). Then I asked him for his supervisor's info and he asked why I needed that info and said there is no reason to speak with his supervisor because he is more than capable of taking care of my issues.

I wouldn't be asking for a supervisor's information for no reason! I finally got to speak to Jose B., the supervisor, and he was no better. All I wanted to do was find out why it wasn't explained to me on March 3rd that as a T-Mobile customer, you must pay your charges first before they take out the initial phone payment. I asked Jose B. if they could disregard the total payout and just continue billing me every month for the initial phone payment and give me credit.

Jose could not understand what I was requesting. He said that is not possible. He stated that the representative should have advised me of proper procedures and I agreed but he also said if I made a request, it will automatically go towards the monthly bill first than when the monthly due date comes around it will take out the amount owed for the phone itself.

That did not happen as he said it should and when I brought that to his attention, he started talking over me as if I was no longer a customer. According to that statement, it should have been taken out on March 23rd in place of the monthly charges along with a $6 charge for the balance due. So I also asked simple questions to him and I felt as if I was dealing with a shady business. He couldn't answer my questions directly nor did he make me feel comfortable.

I was fed up with the break-in communication; I requested to speak with his manager. He started asking me why I needed to speak with the supervisor. I couldn't believe it! What kind of business would make it so difficult to answer questions? Anyway, I got transferred to Kristine H. and she was helpful and comforting although she couldn't help much more than the others.

It's unfortunate that I had to go through all of these just to get something done. I am not balling and nor am I naive about how customer service works. I do not feel comfortable working with a company that makes their customers feel helpless. Please fix the communication gap and provide the best customer service possible. You owe that to your customers.

Here we are on July 5, 2011 and I experienced another problem with the famous T-Mobile. I bought a new phone with T-Mobile in May and decided to return it because there was nothing special about the G2X phone and I wanted to switch to another carrier. I returned the phone in the same condition I received it, intending to receive a refund. Lo and behold, the Garland, Texas T-Mobile on I-90 stated they could not refund it directly to my credit card or cash because their computer would not allow. The only other option was to have them mail it to me within 14 days.

Fourteenth day came on June 24th and I still did not receive my $300 and sum change. I called the 1-800 # and they instructed me to call the store for the refund. So as instructed, I called the same location and Mabel stated she would work on it and call me back, that she had to call another store manager because her manager was out of town.

She did call me back and said they are working on it and have to send another request and I should receive it in five business days. Five business days came on July 1, 2011 and no check. I called again and spoke to Mabel, who stated she is going to have to speak to her manager and get back with me; she said he was still out of town. She never called me back and neither did he.

I had to call this morning (July 5, 2011) and speak to this manager whose name, I believe, is Scott. He stated he didn't know what was going on with this refund and he will have to look into the situation. I then asked if there is any way to overnight the check and he said no there is no way. I also asked how long it would take for this refund and he said he will work on it and get back with me.

Guys, this is horrible customer service and I do not believe I deserve such treatment. I paid you over $300 and all I need is my money back. I have bills and this cannot wait any longer. I will be contacting a lawyer if that is what it will take to get A) decent customer service, and B) my refund. T-Mobile has become a very unprofessional and non-loyal company that needs a refresher. Please step up your game and treat people the right way! It's my money and I need it NOW!

When I called I was told that they could not see a break of "days" where I couldnt use my phone so I would not be credited for my account. I also explained I was unable to get another phone to call when I was having issues and they advised me to come to a TMobile store. After a very long 3 days of nothing but problems with my phone I went to the TMobile store. The sales rep tried to download my data so it could be saved and they could try a master reset. The phone would not work properly for him to download my data and he put me on the phone with Customer Service. He also got on the phone and told them he thought the phone should be a warranty exchange based on what he was experiencing with they phone. They told me I needed to be on the phone with Tech support and would have to do a master reset regardless of the lost data.

I did a master reset and lost EVERYTHING on my phone. They said if I have anymore problems to call back but they would not replace my phone. When I told the sales rep he was appalled and told me to call back and talk to a supervisor. I explained I had spoken to several supervisors but no one would give me 1) Customer Service or 2)another phone comparable to what I have. I also told him I wanted to be compensated for my times that I was UNABLE to use the phone even though I pay for the services. He stated he was very sorry but he did not have the authority to help me. I have been a tmobile customer since 2004 and have never had any problems until now.

In the last year, I have had four different phones and it happens on all. Customer service is useless. When people leave a message, another person's voice mail comes in. I live in Chicago City and I heard these stories all the time from T-Mobile.

When paying online via checking account, the routing number was incorrect and missing a leading zero. I have always paid this way manually every month because I do not do automated payment anywhere. The transaction failed because I noticed a week later that my checking account had not been debited. I contacted T-Mobile and paid with a credit card.

I am pretty confident that I did not make an error. Now they are charging me a $20 transaction failure fee.

When our contract was up, we called to cancel service and they told my wife the whole problem was with the phones. They convinced her that the new phones had better signal reception and new sim cards would fix the problem. They talked her into doing a new contract so she could get the phones free. They seemed fine for a couple of weeks and only dropped one call. As time went on, they got much worse. We have spent another year on-hold and talking to tech support with no result.

Out of frustration and the need to have a working phone, we switched companies. Now, they are billing us $734.08 for a final bill, $469.03 of which is early termination fees and taxes on these fees. I called them to explain my position and get the fees dropped, just to be told that their policy was not to drop the fees. We got three years of service fees with many important calls missed and frustration of walking around to find a signal to call someone back when dropped. Since this bill arrived two weeks ago, my wife has been suffering from a migraine that her doctor said is from stress. I attribute the migraine to this as we have no other stress in our lives. She is going in for an EKG and has had two visits with the doctor over this migraine.

The insult to someone's intelligence that Tmobile increasingly displays and apparently encourages is ridiculous. My phone is under warranty and Tmobile wants me to pay for shipping/processing every time it breaks down. How does that make sense? Tmobile offers no other way for their customers to return a malfunctioning phone that they distributed. Then I explained to Alicia that I was not in any way mad at her, but I guess she didn't hear that part and started cutting me off in the middle of my sentences. I asked for her supervisor because she was testy and in order for me not give her a tongue-lashing, it was best to escalate to someone who has the training to deal with unsatisfied customers. Sue advises me her supervisor wasn't in her office and would have her call me back. I asked for her supervisor's name and she tells me her supervisor will be out until next week, but she will have Lisa call me. We will see if Lisa can handle this simple task.

I'm starting to wonder if Tmobile hires and trains people in 1 day. I have never ever been one to write a corporate office as much as I have to with Tmobile. I have a life and it doesn't consist of calling and writing Tmobile monthly. In the last letter, I advised Tmobile that I would leave them. Well, you can guarantee that I am looking for a company to suit my needs and appreciates my business. I will be Facebook-ing, tweeting, and blogging about the lousy service Tmobile provides. It would be in good regard that you pull these phone calls to ensure that I am not over reacting to the things I have explained to you. Your customer service has declined severely. It's sad to say by this month and the next time, I will be with another company and if I have to. I will just go with Metro PCS because I don't mind paying for quality and that seems to be something Tmobile doesn't value. 8 years and this is what comes down to.

She next suggested that I go into a retail location to place the order. I repeatedly asked her if I would receive the same offer that she had extended to me. She assured me that I would. When I went in the store, I was informed that I would have to change my plan as well as pay a deposit. I called back several times and talked to several different reps. Each rep told me that the first rep that I spoke with wrote something different in the notes than what she told me. I have asked several times to have the call played back to see what the rep promised me. T-Mobile has refused to play the call back. I can only conclude that it is common practice to have their reps promise, the customer one thing while documenting another.

They did not require her to give forth any type of documentation proving what she had told them. After finding out about this, I, in turn, called T-Mobile immediately and requested to speak with a supervisor regarding this incident, only to be given a run-around that ended with me sitting on-hold for approximately 22 minutes and 37 seconds.

Before I was hung-up on, I called them back right away to be put through the same thing. And after being told that I would be able to speak with a supervisor, then one was not available and that I would have to again be placed on-hold, in which I refused to do due to the previous call. Not even 5 minutes after that, I then asked if one could call me back when available. I was then told, yes.

So I waited until the following afternoon, only to be lied to once again. I then called T-Mobile, only to be led to believe that I was at fault, for there was lack of not having my privacy violated; but that it was all somehow my fault and none of their own. Since this incident, my trust in a person's right to privacy have been diminished to a great extent. Please help me show a major corporation that their customers are in fact not only valued but that it's all the little people who make them the giants that they are and restore my faith in my right to feel safe from someone repeating this great injustice for which I have experienced.

So I called back around Jan. or Feb. to see if I was doing something wrong. Another male representative stated that it should be on the phones which I told him it wasn't. So he told me to go online and to see if it would come up. With my two kids standing there, we could not get it to come up. He told me to continue to work with it because it should come up. This was a problem because it didn't allow my kids to change their Myfaves. So in May, I received a $500 bill. I called T-Mobile and spoke with a supervisor which told me that if I needed to change the Myfave my kids should've either used their old phones or went online. I told her, we no longer owned the old phones and we did an upgrade on the phones not a downgrade, so this was a sorry excuse to solve the problem. She said we could've went online and I explained to her that that did not work with their phones because it wasn't Myfave capable which was misleading because this was the main reason I purchased the phones.

She stated that since I could change my Myfave on my phone, I could've let them change them on mine. I told her that was the wrong answer for that problem. I was not going to take my SIM card out of my phone risking losing my calls and messages, so both of them could put their SIM cards in mine just to change their Myfave. I told her an upgrade suppose to be an upgrade not a downgrade and that was a big inconvenience to all 3 of us. She said she was sorry but the charges would stand as is and that there was a $400 bill coming the next month. Let me repeat this once again, I have been with them for 7-8 years and the last 4 years, my bill hadn't went over $160 because of the Myfave plan. I would not jeopardize this for an upgrade. We have always bought our phones from either Craigslist or someone was selling them and this was the worst mistake I could've ever made to buy directly from the company.

The charges are still changed to me because they refuse to take them off. This will most likely be a problem in the future but once again I will not pay for a lie they told.

They charged us $9.99 for each; sad thing is we have never used any of those and they refuse to remove the charges. I have been a loyal customer to them for a long time, and recently every time I go to their shop, I notice they forget to do something to our phones or seem to mess up our bills. I have had enough of their horrible service and would like something done. If I pay almost $200 a month for service, I expect to have decent service.

Due to this mistake, it has cost me a lot of frustration and stress. It is hard enough paying our regular bill every month, let alone a huge bill like we got. We live pay check to pay check, and due to this ridiculous bill I will not be able to take our dog to the vet till next month. This bill affects everyone in our home. If we would have used these programs I would not be upset, but we don’t even have a clue what any of them are. So this is very upsetting.

On Monday, June 20th, the $12,529 was processed by my bank sending my account into a negative and resulting in five overdraft fees. I called and spoke to at least seven different people at T-Mobile bank and explained what happened. Initially, I was told there was nothing they could do for 1-3 business days, then I was told the representative I spoke to on Friday told me to contact my bank because it was nothing they could do (which was not true and they can prove it by listening to the recording but they absolutely refuse to). Then I was told my bank should reverse the fee out as an authorized payment and treat it as a fraudulent payment, therefore, resulting in no overdraft fees.

I have spoken to the highest level of T-Mobile management and they absolutely refuse to acknowledge their error or do anything about it. Instead, they have been very rude and have assured me they will not cover any of my overdraft fees.

Two days later, I called to see about transferring the web service from my line to my son's line. I was informed that the price would increase, as my line was 'grandfathered' in; and so even though it was the same account, they were not able to allow the same service to a different line on my account. Today, when the phones were to arrive, I called to have the web services transferred to the lines I needed them on, for the new phones and I was informed that those services would have to be on the lines for which the new phones were ordered which were lines that were not going to be using the services. So, I then told them that I would cancel my daughter's line and transfer her number to the one upgraded, as she would like to keep the number she has had since we started with T-Mobile over 5 years ago.

The representative stated that I had agreed to a 2-year lock in period on all 5 of my lines by a rebate of the amount of less than one month's service and so I wouldn't be able to switch the phones and services as needed but offered to add web services to my daughter's existing line. This means that 4 out of 5 of my lines would all have web service, with only 2 using the service, as well as the cost adding a minimum of an additional $15 per line because only old phones support the $10 a month web. And for the $15, you only have 2 MB of usage; and if you went over, there were steep charges so I would need to monitor her usage or pay the price.

I ended up telling her I wanted to cancel everything and I would send back the phones, in which again, I was informed that until they receive the phones, I was still under contract and billings remain in place. I will be rejecting the delivery today when they arrive at my home and will be cancelling all my lines as soon as the contracts are up by the end of this year. Be careful, as they are sneaking in the 2-year contract by giving you a reduction in your bill by $5 a month, or as a rebate when there is a cost associated with a new phone. I believe this is to bring as many T-Mobile customers over to AT&T when they sell-out in December.

Although to a company, a teen's feelings don't mean much, my daughter is hurt by not being able to have the phone T-Mobile representatives had promised. I will be living hell because of all of this as she desired that phone. It really sucks when you've been a customer as long as I have and get treated like I have. I will be moving to Verizon where they will make sure there is customer service and take care of their customers.

I called T-Mobile regarding a recurrence of a previous issue on my 5th replacement of the 3G Slide. The problem was dust under the glass of the phone. During this call, I told customer care that after so many issues with this make/model and resulting in several replacements, I lost hope for the 3G Slide and wanted to change models. I was given the option of either receiving the same make/model phone or the Motorola Cliq 2. I told the customer care rep my dissatisfaction with the "3G Slide" model due to the previous issues that I've had with the model and told him that I found the Cliq 2 to be a downgrade from my current phone with the following reasons: The Cliq 2 lacks features, which I frequently use, which had been the deciding factor in choosing the myTouch series phones in the first place. Specifically, the "Genius" button along with the voice command features and functions. Lack of physical track pad navigation which I use on a daily basis when editing text entry or to assist me in selecting specific areas on the screen. Cole Brodman, CEO of T-Mobile, made a "No phones left behind" pledge promising that the myTouch series phones would receive software updates to keep them from becoming outdated so quickly vs unreliable availability of software updates for Motorola Cliq series phones.

Mr. ** refused to transfer me to a supervisor nor did he do anything to resolve the issue other than repeat the original options given to me. I asked Mr. ** if he could replace my phone with the myTouch 4G which currently is the next phone in the T-Mobile myTouch series, which has all the features of my current phone, but he refused. He refused to cancel my contract as well. I am left with a phone that has dust collecting under the glass while I continue to pay my monthly bill.

How can you charge for a service that was never ordered much less used? He did agree that the total usage for the one year, including the free month, was under 1 meg! This is the same as stealing. I paid T-Mobile $130 for a service never ordered and never used. They told me that it had been taken care of every time I called and still waiting for that to happen. I'm stuck in a contract and he said I will be charged cancelation fees to drop their service before contact is up in April 2012. Avoid this company at all costs.

I entered into this agreement and intended on canceling at the end of the 4th month. I did not make payments for a couple of months because I misplaced my bill and they suspended the service. I then made payment that was half of what I owed with the intention of paying the remaining balance in a couple of weeks and end the service that I had not used since I initiated the $5 plan several months ago. I did not care that they had suspended the account because I was not using the cell phone and didn't plan on it. When the payment posted they reconnected the account without contacting me at all and charged a $20 fee for the 2 lines totaling $40.

T-Mobile is and has been aware that I was intending on canceling this line for several months and I feel that I was offered this $5 service in hopes that I would begin using the service or use more than the allotted 20 minutes and incur further charges. This is a bait and switch business tactic, and I feel that I have been taken advantage of. I dispute the necessity of the two $20 charges on an account that was obviously not being used. At this point, I owe around $96, half of which is the reconnect fee that ends up totaling 4 months worth of service on this $5 per month plan. I spoke to several people trying to get this resolved so I could cancel my account and pay my bill. I plan on forwarding this to the Better Business Bureau and several online forums as well as speaking to 2 family members that are currently with T-Mobile. I am a sales person and speak to several customers every day and I will let them know how I feel about this situation as well.

On April 29, I phoned T-Mobile to port my number to AT&T and not even then did customer service have the courtesy to inform me of the fee. The $50 fee for leaving April 29 and not May 3, has now turned into $75.

T-Mobile! You're soon to be bought out and no wonder why! Your customer service is deceitful ,sneaky and cheats the public by omitting information intentionally! AT&T will not only have your buildings but your customers too. Sadly, however, AT&T will have to train your customer service personnel, if they are worthy!

We got the Android My Touch 3G phones because we were told that we would have better reception and less dropped calls. That did not happen. In fact, the phones had poor reception and more dropped calls especially after an upgrade to their system in the winter of 2010. In fact, our phones went dead and all information was lost. We visited the store frequently to get these issues resolved but to no avail. Nothing changed.

Time and time again we were told to reboot and master reboot the phone, which did not fix anything. Then they would tell us that a technician would call us in two days and it never happened. We would either call or go back to the store. In March our contract was up because as per the plan we had a 1-year renewal and we were able to upgrade our phones. When we visited the store the associate told us that nothing new in phones that he would recommend to keep for 2 years is out yet and that if we waited, the newer phones would be released. We had a discussion that the phones were still not working and they would have a technician call. Again we waited two days.

When they did finally call they said that they felt that the problem was the phones and not the software (both phones) and that we could purchase new phones because now the insurance was up on the phones. When I called customer service I was told that they would give us a discount on the phone purchase and a $10.00 good will credit for our inconvenience. Since we had a one-year contract, we decided that the company was not worth staying with because of the poor service, both phone and customer.

They continued to charge us for a monthly fee and even added a charge to my children's phones for internet service for $30.00 each phone which they said was a free trial. My children never used the free trial nor were ever on the internet. Now I received a bill for early termination fee when I terminated May 5, 2011 and my contract was in March 16, 2010. When I called customer service they told me that all new activations are a 2-year contract and that my contract would not expire until March 16, 2012. I was not a new activation.

With all this poor service and lack of customer service to fix the problems of the two My Touch phones and the offering of a good will credit for the inconvenience, I should not be forced to pay anything extra to this company and I feel that this is harassment to send an early termination fee bill. The consequences would be a financial hardship to pay extra for an issue that I did not cause. Also, the stress of dealing with rude and unhelpful customer service representatives caused headache after headache. We tried to work with this company but to be promised more, get less, and pay more is ridiculous and basically stealing from the public.

Since then to date June 5, 2011, I had to repeatedly call T-Mobile customer service at least 4 times and spoke with at least 4 other representatives, with each phone successive phone call yielding longer and longer waiting times to reach a representative. I finally spoke with a supervisor. After explaining this to the supervisor, and viewing my account, there was an agreement of the current overcharges, which now is billed at .13 per minute when my plan rate states .10 per minute. The supervisor only reread the notes and stated that he would place a requesting work order to resolve this matter and could not guarantee any resolution. This is false advertisement. The time I have spent on the phone have been easily over 3 hours with each phone call averaging 30 minutes per call in my attempts to battle this form of consumer fraud. Also, I have lost my confidence in this company as their business practices in resolving billing errors are ineffective and dubious at best.

In an attempt to improve coverage, I purchased (at my own cost- $179) a ZBoost signal repeater. But the repeater was not able to improve coverage in any way. I called T-Mobile again to complain and was told I would not be released from my contract despite the fact that the company has failed to provide adequate service. I was told that in order to complain about this and to formally request a waiver, I would have to write a letter to the Customer Relations Dept. (why they don't have a phone number for this department given that they are a phone company is beyond me).

As instructed, I wrote to T-Mobile and provided them with details of my interactions with the customer service telephone reps. and of my purchase of signal booster. I received a letter back indicating that the fees would not be waived. Since then, I have filed complaints with both the FCC and the MA Atty General's Office. Today, T-Mobile still shows my area as receiving excellent coverage on their coverage map. This is not the case as I could not use my phone in my home or in my neighborhood in general due to a lack of adequate coverage.

Ive had another internet service for 2 months now and it works perfectly so I know it wasnt my computer.

They still charge me for services that I don't use like the internet. I don't even know how to use the internet and other charges that I don't even understand. I told them that I wanted the $50.00 plan and they always over charge me. This month, my bill can reach up to $569.56 from last month's $236.36. The previous bill is $136

It is stressing me out and I have high blood pressure and literally. Every time I get my bill and talk to a representative, my blood pressure goes high and every month I would worry about how I am going to pay my bill.

Finally, when I spoke to a technician again they gave me 2 options. First, to return the phone and get another T-Mobile wing or second, get the latest phone that succeeded the T-Mobile Wing which was the T-Mobile Touch Pro 2. The Touch Pro 2 didn't sound bad, but I was comfortable with the Wing. After a few days past the same problem occurs and then decides to get the Touch Pro 2. The problem with the Touch Pro 2 is that it came with a contract which I didn't want at that time due to stability of my finances. I spoke with the technician and told them I wanted the phone, but not the contract. They then propose to buy the phone full out, which at that time was over $500.

I decline to pay it full, but still wanted the phone, because the fault with the previous phone was not my own but the manufacturer. The technician then patch me to a supervisor and the supervisor then said that they will send me the phone and I will have to pay a portion of the phone, because it was a popular phone at that time. I agreed to it, as long as I was not tied to a contract. About 1year and 6 months later I decide to leave T-Mobile and go to AT&T.

I called T-Mobile to pay off my full balance and let them know I will be terminating my service with them. They ask the reason and then allowed me to pay my full balance. Then after transferring my phone number to AT&T I was also speaking to a T-Mobile tech and the process went smooth. A few weeks ago, I received a bill from T-Mobile and I decided to call them about this bill. They then stated the bill was because I breach my 2 year contract with them. They claim that this agreement of a 2year contract was made via the automated machine and I gave my consent to this.

I told them I had no knowledge and even asked for them to play back that recording. They refuse to let me hear it and said they would call me back after someone one their end listens to it. They never call me back. Today, I receive a final notice to pay or be sent to collection.

I was not aware of all this charges and never received a bill for anything until collections contacted me. I refused to pay because I even went personally to the T-Mobile kiosk. I'm expecting you to guide me through this process please!

I was never informed that they had modified my contract to expire two years with that transaction that did not count with my authorization. Effective April 13th, I switched to a new company for they offered me a better rate, and since I am going through rough economic time, I decided to change my plan to that company.

The next thing I learned is that they were charging me early termination fee as well. I called them to asked for an explanation of the charges, they responded to me that when the phones were purchased and the internet was integrated to my daughter's phone, they made a new contract that they never disclosed to me. More over, I understand that they know that they did not contract with me, the owner of the account and the only with the right to request for any change. I also understand that they heard from my disagreement with the transaction, to the point that I got her out of my account even paying penalty, not to mention that they did not even mention me about the renewal of the contract to me, the owner. Please help me.

The only reason for which I changed is because the company I transferred to have given me a very low rate. This would help me because I am going through a rough economic hardship.

T-Mobile lied to me. They stated that they took care of the debt when it was assigned to me—for two whole years! It's amazing that a prestigious company such as T-Mobile isn't the least compassionate about the victims of identity theft. I sent my police reports and other evidence once again about a month ago and they still haven't gotten back to me. I spoke with someone over the phone and they told me that they are still investigating the matter, after two years. I demanded to close my account because I felt my information was unsafe with T-Mobile, as they couldn't even give me a valid explanation of how on earth this could have occurred. The customer service team hung up on me. The $912.36 is on my credit report, which is immoral, unjust, and despicable because I believe every other company would refund a customer, if an account was opened due to fraud.

I cannot understand why T-Mobile won't relieve me from someone else's debt. I am positive that if they investigated the matter, they would know that I had no knowledge of this account being opened, as I didn't receive a single bill. On the website, it stated only one line was open, which is my current one. T-Mobile misled me into thinking that everything was fixed, but in reality it was not. This is probably part of the reason why my recovery from identity theft is taking longer than expected. I feel they should be more compassionate for those who are victims of identity theft, as it isn't their fault that these thieves are utilizing their information for their own benefit without their consent or knowledge. Please, help me. I feel if T-Mobile will investigate the matter, I am 100 percent sure that they know the account was opened fraudulently. I have never lived in Los Angeles whatsoever. Thank you.

I asked about my balance, and the salesman said it said $350 plus. I asked why. He said that the $100 was for early cancellation fee, and both accounts were under a recent contract. He advised me to contact customer service. I paid $200 towards the bill and called customer service. The rep told me I was charged in error, and he would credit the account for $100.

I finally opened my bill dates 4/2/11-5/2/11, and I called, disputing some charges and inquired about the waiving of $200 cancellation fees. The rep hung up in my face after 35 minutes of questions and disputes. I called back and spoke with another rep who informed me that there is no such policy to waive early cancellation fees.

Therefore, he transferred me to Cancellation Department Rep Shauntae. She told me that the account was noted that I was aware of the one-month free in return to renew both existing account, because I called in to cancel 2 lines because of inability to pay. I told the rep that I wanted to reduce my bill, and my son had a phone his dad purchased; therefore, I no longer needed 4 phones. She said I should not lose my number (which was out of contract for months) to avoid $200 early cancellation fees. She also stated the fees could be waived, if I elect to renew a 2-year contract on the remaining lines, if I was certain I would keep them. Therefore, I agreed.

I have been a loyal customer for 8 years. My service has never been disconnected for non-payment. My complaint is T-Mobile is misleading consumers to lock them in a new contract and notating the accounts differently from what has been explained which is fraud. We, as customers, only have access to information/offers verbally explained by customer service but have no knowledge of what the reps notes on the account. They are lying to consumers, and that is not acceptable.

I was also told by Rep Shauntae that they no longer waive early termination fees as of the day I agreed to a waiver. Very ironic. If my early termination fees were $100, then why am I receiving irreversible credit totaling approximately $210? I was willing to pay back the credits to unlock the misleading agreement to renew them in exchange for the cancellation. No ending compromise; just me being locked in a contract until 2013 for my two existing lines. I am very upset that they would do this to any customer, let alone a loyal customer of 8 years.

This is when we found out that the line was early terminated in January and that my account was charged a $200 early termination fee. I told the customer care that we did not terminate the line and that it was a mistake. They transferred me to an activation specialist and said that my son wouldn't be able to have the same number but they would give him a new number and reverse the early termination charge. The specialist reviewed the account and stated that they would not reverse the charge because the line was terminated over 90 days prior. I expressed my deep frustration about not knowing the line was terminated and stated that I did not terminate it. I told the representative that I would be closing my account since my line contracts are expired and that it was sad that they were willing to lose a long time customer over something so small. I then filed a complaint with the New Mexico Attorney General.

The executive customer care department called me days later to discuss and supposedly resolve the complaint. This was Jason who called. I called him back this morning and he proceeded to argue with me and told me what I did and didn't do. I told him that I was not interested in continuing a debate with his company. I have 1 account that I am in charge of and I know what I did and didn't do. They have millions of accounts to deal with and there are mistakes and glitches in the systems so he must not tell me that it's not possible. He let me know that they would not be reversing the charge and I told him the same thing what I told the 1st representative, that I will be canceling my account as the contracts expire. All I wanted was for the charge to be reversed and a new number for my son. I don't think that was unreasonable or above and beyond possible. Like I said, I am a 10 year customer with a total of 5 lines so they must show me some appreciation.

However, when contacting their porting department, I was informed that T-Mobile needed me to make an additional payment of approximately $20, as T-Mobile had not received my payment in full for my monthly service fee. I was then told to contact T-Mobile's flex payment department, which I did. I placed two phone calls--the first of which was conveniently interrupted/disconnected prior to my reaching a resolution to my payment dilemma. The next customer service representative informed me that he would need to file a "missing payment" to locate the missing partial payment but could not do so that day due to my account being not completely active and advised me to call back the following day to have a representative initiate a missing payment search.

The following day, I went to use my phone and discovered that my phone service was disconnected after having paid $93.05 up front for phone service. Needless to say, I was livid and called T-Mobile's phone service on my lunch break. Apparently, no notes were left in my account from the previous night's conversation, because I had to explain my dilemma numerous times to no avail. Communication was very difficult due to the heavy accents and poor connection. Finally, I requested to speak with a supervisor, who assured me that she would resolve the issue by processing a missing payment and restoring my phone service. However, once again, just prior to receiving any sort of confirmation in this regard, I was disconnected.

After work, I went into a physical T-Mobile store and was informed that the flex pay account, which I was placed on was not even an option that they were allowed to utilize in the Chicagoland branches. After being in the store for well over an hour with still no resolution or option other than to pay an additional $20 to have my phone service restored, I opted to port my telephone number back out to my previous cell phone company on Thursday, April 28th 2011.

That Friday evening, April 29th 2011, I called to cancel my service with T-Mobile, once my service was restored through my previous phone company, and requested instructions for sending back the T-Mobile phone I'd received and for cancelling service. I was told that as soon as I had returned the phone, my cash deposit would be restored. To date, I have not received my deposit of $93.05 and have spent the better portion of over two weeks contacting T-Mobile representatives repeating the same details. The problem was, according to T-Mobile, that they only had record of my making a payment of $73 and change. Upon first hearing this detail, I informed the T-Mobile representatives that I had proof of T-Mobile deducting $93.05 from my account and could submit my bank statement as proof.

I asked on April 29th to simply have a fax number to T-Mobile's customer care center so that I could submit proof of the monies that I paid and was told by the customer care representative that she didn't have an access to the company's fax number. However, ironically on Thursday, May 12th, after speaking with several supervisors and even having one verify with my bank's customer service team the amount of the funds paid, I was able to receive the fax number to fax in my proof of monies paid.

The last straw was that I received a fraudulent letter in the mail on May 14th stating essentially that T-Mobile could not extend service to me based on my credit rating, which is completely false. They did in fact extend me an offer for service and in fact sent me out an android cell phone allegedly free of charge. Therefore, for T-Mobile to issue me a letter stating that they could not offer me service due to my credit rating was an outright lie and slanderous. I checked my credit rating--as I do consistently, and based on all three major credit reporting agencies, my credit is in excellent standing, which I can submit proof of.

I would like T-Mobile to be held accountable for their poor customer service, fraudulent activity (conveniently loosing payments) and slander! The consequences simply include being without any phone service for a period of over 24 hours, having to pay additional proration costs to switch back over to my previous company after my service with T-Mobile was disconnected, a drop in my credit rating due to having both cell phone companies do credit inquiries as to my credit, and pure aggravation and stress associated with dealing with the entire ordeal.

There was none other than the Mac based messages. The rep said she'd call back in 2 hours to check on them; she never did. Now it's repeated dropped sessions. It’s funny how the sessions didn't drop when I was still in a period when I could have cancelled the service without penalty. My guess is that the network is overloaded (deliberately, for their economic benefit) and the sessions are handled in a LIFO stack. I just don't have a sufficient priority to get off the bottom of the stack. I'd like to see a situation in all those complaining file complaints with the FCC and then stop paying. See what they do then.

I am not satisfied with T-Mobile broadband but I am stuck with a two-year contract. It will cost me $200 to break the contract on account of T-Mobile's breach of contract. I cannot afford to pay the $200 and I must have better internet access for school. I am trapped by T-Mobile's deception and I am not a happy camper. How can they say that I have unlimited use and then effectively stifle my internet access to a mere crawl?

I was deceived about the plan and I want out of the contract without the penalty. There is no reason why I should have to pay T-Mobile $200 to break a contract that they breached, by not giving me proper access to the internet and interfering with my research.

However, the phone service was turned off within hours of having received it. I called T-Mobile and was promptly transferred to India, which was a very unpleasant surprise. I tried to explain that I just got my phone and it was turned off within hours, but communication was rather difficult. Even when they could understand what I was saying, they had no idea what to do. They kept telling me that I haven't paid my bill and my phone was shut off for this reason. I explained to them I just received the phone that day. How could it possibly be turned off for a late payment when I've never had a bill yet? To most people, this is pretty self-explanatory. To make a long story short, somehow T-Mobile lost my original credit card payment that was used when I ordered the phone and service on March 24, 2011. I received a confirmation number for that original payment and received the phone. When I checked my credit card statement, it shows the payment has been paid. It obviously was paid.

But trying to explain such a simple thing has been much harder than I anticipated not only due the complete lack of communication with the customer support in India, but also because of the complete incompetence of the department. It appears that no one knew how to deal with resolving this issue. I was put on hold numerous times and even hung up on. I actually haven't written down all the many times they have shut it off after I thought we resolved the problem because I kept thinking that they are sure to be able to resolve the problem! I called support and have to explain the same thing completely again over and over, day after day. I have been told numerous times that I have to send a copy of the credit card statement to them, which I have. In fact, I have sent it four times now. The third time I faxed it. I even called right back and asked them to go over to the fax machine and confirm they received the fax from me. They said they had received it and they would contact me in three to four business days.

Well, I never heard anything back from them. So I called back again and I got the same story: they never received the statement, please fax it to them and they will get back to me in three to four days. Now, my phone's been off since April 26. I've called and called numerous times with the same results every time. How is it my fault if your company lost my original payment? I made it. You received it, sent me a confirmation, sent me the phone and somehow lost the paperwork showing it was paid.

Now, I'm not the type of person to complain, but in this case the lack of communication is just unbelievable. This has been going on since March 30th, the day I received my phone. And it’s still has not been resolved!

As of the date of this posting, nothing has been done yet and the phone is still off. This is the only phone I have, so I can't call anyone or receive calls. I've been looking for a new job and have been posting resumes all over. However, no one can contact me now. So if they call, they get a disconnected number, which doesn't look too good when you’re trying to find work.

Not once have I signed up with T-Mobile. Now, I called on three separate occasions and requested my card be removed from their automatic payment system. I informed them that it is illegally being charged for my ex-boyfriend and his family's account. They refused to remove my card from auto-payment. This is illegal. If I inform a company that my bank card has been charged thousands of dollars for an account that is not mine, how can they tell me to go online and remove it? If I don't have an account with T-Mobile, how can I possibly go online to log in to an account that is not mine and remove my card? I informed them that this is theft and that my next action is to inform my bank of this refusal and fraudulent charging despite my repeated attempts of requesting them to fix the situation.

The only reason why I have not reported the fraud is that my ex-boyfriend would be held responsible, although he may deserve that. I truly have no respect for a company that refuses to acknowledge the fact they are charging my bank card for an account that is not mine despite my requests and information that I am not authorizing these monthly charges. I know my bank can handle this. However what kind of business is that? I am positive that if someone was charging them monthly to pay another company’s bills, they would have a problem.

I experienced stress, theft, and frustration. I lost thousands of dollars in over draft fees after an unauthorized payment constantly going through without my knowledge to move money into my checking account. The end result is a $35.00 charge from my bank on every single transaction posted to my account after an illegal and unknown charge from T-Mobile.

On with the story--once I received the phone, I had network error on top of network error constantly, failed text messages, and I have been paying for a data plan that once I leave Houston, does not work. Period. (30 miles away, I get nothing). Called Tmobil several times within the 20 day buyer's remorse period, was told 'we'll call you back in 72 hours' and never heard a word. I'm on borrowed time, 20 days, and I called them three times within the 20 day period. The last service rep told me I would have to 'guess' when the problem might be fixed!

I thought that was the last straw, so I called AT&T and got signed up with them, and am still within my 20 day buyers remorse period with Tmobile, which negates the current Tmobil contract. However---my 'non' contract is in effect until August. I argued that I could not get service when I desperately needed, paid for tethering that did not work, and couldn't access maps/market/email for five days since I was not in Houston. Customer service told me (after call number five) that I had not given them 'adequate time to address the problem'. Did I mention that one more day would have put me out of the 20 day buyers remorse period? She told me I would have to pay the $200 contract cancellation fee.

I then said I'm offended that you think I did not give your company sufficient time to address the issue, when clearly my call history, etc, shows just how much stinking time you guys had'. Then she called me a liar, said 'I had misunderstood', and she had said no such thing. At that point I hung up. I am glad to be rid of you, TMobil, you are abusive, dishonest, and unethical! It is shameful that you expect people to hold up their end of the contract when you cannot provide what you are contractually obligated to in the first place.

In 2008, I contacted T-Mobile and had the international plan added to my account. I was instructed that I could make calls to people that are connected to T-Mobile as if I was making calls to the states. I paid T-Mobile over $10,000 within a 6-month period because what I was told was incorrect. When I returned back to the states, I received three months worth of credit because you could not go back to the full six months. I was then told that as long as the person called into my cell phone, I would not be charged international calls. That turned out to be a lie also, so I paid T-Mobile another $7,000.00 in international calls.

I had another phone added to my account that was my niece's phone. She went to get the phone changed into her name and the manager of the store in Crosscreek Mall in Fayetteville, North Carolina blurted my Social Security Number to everyone in the mall and changed my plan several times without me knowing even though I had a security code on my account.

In 2009, I purchased my daughter a side kick and paid over $200.00 for this phone. Within a month, this phone went out. I am paying your warranty of $5.95 a month per phone--which I have two on my plan. My daughter has had over four phones with T-Mobile--each one has malfunctioned--and we have received refurbished replacements for them. This last phone has been replaced four times and still is not working. She is now back to using her Razor phone, which does not work half the time, and I am still paying for Internet and everything for her sidekick, until today, May 3, 2011.

When I spoke and talked to your customer service rep, who has been the nicest one so far, I changed my plan because I cannot afford to pay $300.00 a month for nothing. I, again, complained about the phones and what I am having to do. On the 28th of March 2011, I contacted your customer service to change plans and to talk about my daughter's phone again. I was told that I could not change it out because you no longer have her phone (which we have been told this before, but it was replaced again by a refurbished and cheaper model than what I paid for).

Today, May 3, 2011 at 7:58 pm, I was told that it is in my file: "Too many issues with mobile phones cannot help this customer, offered to upgrade and sign a new contract but she refused." I have explained to all your customer relations personnel that I will not sign a new contract and I will not pay for a new phone because everything I received from T-Mobile is bad. Every time I talk to a customer service rep, I am lied to. I am dealing with the aftermath of my Social Security Number being given out, and wanting to know when I will hear from someone about that issue--which I mailed to this same address when it happened.

The bottom line is that you have lied to me about my contracts which has cost me several thousands of dollars. I am paying $5.95 a month for a service that you are refusing to allow me to use. I purchase phones at full price and within a few months, they break and you send me someone else's problems. You are not an outstanding company and you have allowed this to continue for too long. I am respectfully requesting a copy of all my accounts to include every note, every bill, and every document you have that has my name attached to it.

You will be able to find my information under Barbara ** with a cell phone number of **. Please remember there are, at the very least, five accounts that I am requesting information on. You will be able to open this account to obtain my Social Security Number so you may find all the accounts. I do not want to give out my Social Security again since everyone in Fayetteville, NC already knows when your rep gave it out in the mall. Please send these documents as soon as possible. I have also included letters to the FCC, the Attorney General and Consumer Affairs.

On 2-09-2011, my claim number is **. As of today and 6 calls later, this issue still has not been resolved. I called T-Mobil today to inform them that the phone I have now is having the same problems like dropped calls, missed text messages, and the phone shuts off! I came to find out that they sent me a refurbished phone and that the phone requires a new updated sim card to cover the 4G network! If I would have known that it would take care of the problem with my new phone I purchased in the beginning, I wouldn't be going through all this stress and disappointments. I have been a loyal customer with T-Mobil since 2005 and they couldn't resolve this issue. That is why I'm turning to you! If you should have any questions, please feel free to contact me. Thank you.

I told them about receiving no reception in my apartment since November 2010 and I still was paying for service at about $70.00 a month for several months. I was told by t-mobile to go outside to make my calls. In April 2011, I asked them to disconnect my service and waive the disconnection fee but they declined. There are many other tenants in my building who have t-mobile and get no reception also. T-mobile made no effort to resolve my situation with their service. I am willing to pay for the service until April but not the fee. I feel they are a disreputable company and I want this resolved as soon as possible. I appreciate any help you can give me.

After spending countless minutes going around in circles with someone hardly understandable with ESL, he managed to find out that the charges were for international calls placed to the UK on an account we have for his 16-year old brother. To be precise, over a month of numerous phone calls to the UK in large time blocks straight. My husband went to his brother's school and apparently, his brother wasn't "aware" that it wasn't included in our calling plan.

I won't go into the sheer stupidity of that, but I do think that the public should know that whether they know it or not, they likely have an international calling plan on their account (I never knew nor ever signed up for international calling and I restricted his line not to be able to add any services, downloads, apps, ring tones, etc.) And if they have a foolish teenager on their account, restricting phone minutes, downloads and adult websites may not be the only thing they need to restrict unless they would like to receive a $7,334.75 phone bill and their service cut off.

After speaking with two different managers, T-Mobile refused to remove any charges and offered to "set up a payment plan" requiring an immediate $1,800 to reinstate our service. After I was done laughing, I informed this manager that they can either remove the charges and cancel that phone line and continue to receive my $190 every month or we will take our business elsewhere and they won't get anything from us. They refused. I started my service with Sprint today--and the 16-year old won't see a cell phone until he can pay for one himself. But I will say that T-Mobile lost a loyal customer and I have never been so disappointed in a company who texts me when I add a $1.99 caller tune to my account but won't advise me when a minor's restricted phone line incurs $7,334.75 in a month.

Cell phone companies need to be stopped from doing this to customers! They should be required to immediately notify us when there is a suspicious activity on the account and not a month after the fees are incurred. If we make a suspicious charge on our Visa at Best Buy, our credit card company may deny the charge until they speak with us if we don't regularly purchase a $4,000 TV. So why should cell phone companies not be required to prevent odd account activity to proceed for a month? Because they don't have to and since we're in contract, we're stuck with either letting our credit be affected with a huge collection or pay up the wazoo.

This massage plays repeatedly until I hang up. I have complained to T-Mobile about this before on a few occasions (about 6 months ago being the last time), but I continue to have the problem. The last time was today (4/25/11). So I called T-Mobile to complain and I spoke to at least 3 people total. The last person whose name was Lashawn, claimed to be a technical problem solving specialist. Turned out she was rude and condescending and not helpful at all. I just want this problem fixed asap and resume my service with T-Mobile if possible. Thank you for your help.

I have contacted them at least three times, and each time they say they filed report to locate the phone, and wait 3 more days. I have been waiting many more three days, and still don't get answer from T-mobile. I was also told that the refurbished phone wouldn't get extended warranty. I'm a prepaid phone costumer. The plan cost $100, only lasts one year. I'm losing both minutes and warranty. I feel that I was cheated on the phone (new phone becomes refurbished); warranty (1 yr becomes a few months) and purchased time on the phone (don't have the phone to use, but the minutes are getting expired).

Except, they wanted me to buy more expensive $300.00 phones with another plans. Its like they wouldn't even help me with my problem, but I was harassed to buying more phones and plans. During that first week of February, I made more calls to customer service. On the last call, she said there was nothing I could do, so I told her I'll no longer receive the unlimited web/data service and go back to my original basic plan I had before. There was nothing else told to me except the cancellation charge. I didn't cancel service, however I also made it clear that since I can't receive the web/data service, I'll no longer use it and I shouldn't be charged for it.

Seeing my latest bill service charges from 2/8/11-3/7/11, I've been charged for the unlimited web/data I have not been receiving or using. I gave clear notice and complaints on that first week of February that I didn't want to pay for service I was not receiving or using. Clearly, this is abusive and fraudulent behavior towards me!

On April 4,2011, I was even more abused & harassed to pay for this fraud! I spoke to a number of reps who said I'll need to continue paying for that undelivered web/data service and go buy another phone! They yelled over me on the phone and refused to listen. Again customer service was useless and abusive! There is nothing in any contract I already have that says I'll have such forced fraud, abuse, & harassment! When I initially received that android phone last year in 2010, I never received a any physical contract as I should have, just the phone.

Since I had enough abuse, I also decided to cancel service completely due to fraud and abuse! Since the fraud and abuse are on the part of T-Mobile, I expect to cancel with no penalty charges!

On April 19, I spoke with Cindy ** who refused to help. Again, I had the same forced fraud message on me to pay for undelivered web/data services and penalty charges due to T-Mobile's abuse on me. Also more harassment by Cindy that if I don't pay I'll be sent to collections. When I asked to speak to someone else, she refused saying no this is the highest you'll get.

The only reason I canceled my account was because of the abuse and fraud I endured! I shouldn't pay for the abuse! For the abuse I expect to cancel without and penalty charges! I also shouldn't pay for the fraud of charged for web/data service I never received.

I am filing a complaint against my cell phone provider, T-Mobile, because T-Mobile has wrongfully billed us of a one-time charge of $327.99 and is unwilling to waive the charge. My entire family and I have been customers of T-Mobile for many years.

On August 23, 2010, I renewed our two-year contract with T-Mobile and purchased a Samsung Vibrant at PhoneX, a T-Mobile retail store. However, the Samsung Vibrant started having trouble turning off and on. The phone was never dropped and always had a protective covering. On January 15, 2011, my husband and I brought the phone back to PhoneX. The employee at the store inspected both the outside and inside of the phone (took the phone apart) in front of us. He called T-Mobile and put in the exchange request for me. I asked him multiple times if this exchange is free and whether I would be charged for anything, and he said no since there was no physical damage and ensured us that the shipping fee was all we had to pay.

However, when we received our February statement, a whopping $327.99 was charged as a one-time fee. Below is the documentation of the phone exchanges that took place afterwards with T-Mobile consumer service. Please note that some names were not spelled out over the phone so I had to guess on the spelling.

3/4/11 evening: Angela says that the phone was charged because although no outside damage was found with the phone, there was an "inside damage." I say, of course, there was inside damage because it was a defective phone from the get-go! She was not able to provide any evidence of where exactly the phone was damaged. I tell her that since my T-Mobile store employees already checked the phone, that either the phone was damaged on the way to the return center or the examiner there purposely damaged it. She could not provide an answer and transferred me to her supervisor named Herbetta.

Herbetta says that there's no way that I would get a defective phone because all phones are checked when they leave the manufacturer. (Toyota probably said the same thing by the way). I ask her why T-Mobile even offer warranty if all phones are perfect. She offers to reduce my fee in half as part of "good will." I told her that is unacceptable and that I will not pay a penny. She then transfers me to her manager named Victor.

Victor (I.D.: **) tells me that my T-Mobile store was not really a T-Mobile store but a dealer. I tell him that since the store carries T-Mobile phones and sells your plans, how could the customer possibly distinguish which is a store that is completely T-Mobile and which one isn't? I explain to him that the store employees had verified the return process on the phone with someone else at T-Mobile. Victor also offers me a 50% reduction, which I do not accept. Victor tells me that he will look into the records of what exactly was wrong with the phone and pull up the phone conversation that took place with the PhoneX employee on the day the return request was made. He tells me that he will give me call back at 11:00 AM the next day. He never called.

3/30/11 evening: Pammy transferred me to her manager named Anaette. I told her that I want to speak to Victor and gave her the I.D. number. She told me that she doesn't know of a Victor and that the I.D. number doesn't exist. She denied that anyone at T-Mobile ever offered the 50% reduction. I asked her to provide evidence of where the phone was damaged or just return the phone to me so I can get a third party to look at it. She says that she can't do either and hangs up on me.

3/31/11 and 4/4/11: I go on the Web and I find the email and number for T-Mobile's Executive Customer Service team. I send an email on each day and receive no response. I also call the number provided for the Executive Customer Service team only to be sent directly to a voicemail box that says that it's currently full in messages.

4/5/11 afternoon: I find the number of Robert ** (T-Mobile CEO) on the Web and call the number. I learn from the operator that he's no longer with the company and she transfers me to someone else's voicemail so I can leave a message.

During this time, PhoneX has also called T-Mobile customer service numerous times to explain the situation on our behalf and told me that a T-Mobile customer service rep will call me to provide a resolution or evidence. I never received any calls. The PhoneX senior store manager is also willing to provide a statement if requested.

You're on hold for longer than an hour and then you get someone you can clearly understand. While waiting I have made groceries, picked my child up from school, drove 20 miles to and from, put groceries up and taken a bath, and all you can say is, “We apologize, we're trying to resolve this matter”. Yet, still it's not resolved. I have asked for the business address in which to forward a complaint because they don't have a specific site for customer complaints.

Today, April 14, 2011, they have come up with this site in which to forward a complaint, and they have there toll-free number that you have to call first, then from there and I have been on hold now 45 minutes, but where is that survey? I have been calling T-Mobile for the last few days, in reference to this Blackberry freezing up or what ever they call it. I have been unemployed for 7 months now and I have made sacrifices to keep up with the billing of high cost and overrated system they have at T-Mobile. When my phone shut down I had no idea of what happened until I tried to make a call and my cell said “call failed”. Once taking the darn battery out and placing it back, there were 5 voice mails backed up on my Blackberry and my call list or if you want to call it a call log showed no recent calls.

I lost a job because of this because I was too late in responding and had to emergency calls as well and T-mobile customer service refused to compensate me completely, they just offered me a few extra minutes that I refused, because I did not have a need for them. One supervisor actually hung up the phone because I told her I was recording the call. I am very upset about losing that job, seriously, and T-mobile is ripping people off. Their customer service is poor, very poor, and I mean all customer service done on the phone and online. Total waiting time is 1 hour and 25 minutes and it took them 20 minutes to find a physical address for me .

In my phone conversation with the representative, I explained that the store clerk saw the phone that it was in excellent condition. She told me to go back to the store and ask the store clerk to call them back to confirm my position. The store clerk called them and he confirmed that the phone was not damaged. They told us to wait 2 days to recheck the phone again and they were to call me back in 2 days but they didn't. They sent me my regular statement with a new billing charge of $264.74. I feel very frustrated because this is not fair at all. Also, I have an Insurance coverage on all phones but still they didn't listen.

I few months later, around February 2011, after we had gathered all the necessary documentation, we called T-mobile to receive the correct mailing address, but instead were told that their policy had since changed, and that we now were contractually bound regardless of circumstances. How can policy changes effect agreements that predate the changes?

If we enter a contract with T-Mobile under one set of rules, how can we be expected to finish this contract under a different set of rules. So the company has changed owners, but what gives the new owners the right to retroactively impose contractual changes to their customers? (We never received any information from T-mobile, describing any contractual changes).

We find this to be incorrect and unlawful.

My SSN was asked and disclosed, the agent with the approval for the credit accomplished a credit run, my driver's license was asked and provided, my credit card number was asked and charged for $695.46 for the transaction, and the contract for two years was agreed upon and was finalized over the phone. An order confirmation number was also provided. In addition, the same agent told me that I have 30 days to cancel and/or return the equipment at no charge for a full money refund.

On 3/26/11, I received an email by T-Mobile with a different rate plan, different from what I was offered, purchased and committed to. I was being overcharged $15 more for each additional line which it will add $45 more per month or $1,080 more per year. I called to question the difference in rate that was emailed to me. I spoke to the Web & Telesales Support Department who, in return, retrieved the recorded conversation that I had with the sales agent.

On 3/29/11, they determined that the sales agent did offer the additional lines at $10 per line for unlimited T&D and that the information sent by email was not the one that was agreed upon and that was offered at the time of the purchase. The supervisor of the department acknowledged that the sales agent made a mistake but that they will not honor the contract. They basically gave me the options of either cancelling the contract or that I pay the extra $45 per month if I want to keep the data on the three extra lines.

In order to resolve this matter, I believe that they should honor the contract that was made at the time of purchase just like I would have been held accountable if I terminated the contract before the two-year agreement was over.

I as a consumer, am holding up my end of the contract and he told me basically that they won't do anything to help. I felt bullied and discriminated against. They have no complaint department or resolution center, so they can do whatever they want do to you. It's funny, every black person I deal with at this company treats me poorly. Maybe that is just odd, but that is how it always works. I was transferred to the most uneducated ghetto person at the office.

Now though, when I have tried to call to tell T-mobile's customer service associates about this, they told me that it isn't ever possible and just argued with me even though I can walk them through it and asked for their supervisors and everything. They only became irate and never allowed me to talk or ask for anyone else. Then I ended up hanging up because I am not going to be talked to like this. I then, because of their treatment, have gone to the Better Business Bureau and FTC and filed complaints a couple of different times now. I then was contacted two times by a Octavio **, who called me while I was at work in the morning and while I was at work in the middle of the day.

I tried several times to return his calls only to get a voicemail and left voicemails. But I never received any callbacks or anything, only to have him tell the BBB that I was not reachable and that he couldn't do anything to resolve the said issue and didn't have to. But he wanted my complaint to be closed with the BBB even though he did nothing to help it in any manner. I then have called to talk to others about it and have a pending investigation going still with the BBB because he didn't care to talk to me or when he did his report, he even couldn't remember that I was a mister and not a miss which he kept confusingly referring to me in his notes to the BBB.

I have since then contacted T-mobile even to lessen my contract and try and use work discounts. They won't let me and keep trying to get me to extend my contract with them and upgrade my plan and spend more money, but never to help me with my service or my issues at hand when I call. They were never friendly or helpful and always cause me to have to get off the phone in a stressful rage due to the way they yell and say things to me. I just want to be let out of this contract that they have changed and stop getting treated so badly in the meantime.

The more serious matter that I need addressed is when I tried to renew my contract the second time. I was under a family plan, which was under my name and included 4 additional lines. I needed to cancel one of the lines because it was not being used and the contract wouldn't end until 2013. When I told this to the same sales representative, he told me that the only way to cancel this line was to start a new plan under my mother's name. Along with starting a new plan, he promised me $100 credit towards my account, and a new phone for me, free of any charges. He cancelled my other phones, free of charge. He showed me the documents in which everything was cancelled, resulting in no charges to me. Now that I have this new plan, T-Mobile calls me frequently informing me that I owe a balance of $408.26 for usage of lines that the sales rep had told and showed me he cancelled. He also informed me that they were fees from my last billing statement, which I shouldn't worry about because none of those lines were being used, and promised he would take care of it within the week. This was the week of December 17th, 2010. He also said that he would take care of another mail-in rebate for $100 with the new phone lines I got and that never got resolved either.

I was constantly called by T-Mobile claiming that I had a balance due, but the sales rep told me to ignore it because it was an automated phone service. The phone calls persisted, and eventually I got a letter in the mail from a collection agency. I showed this letter to him, he photocopied it, and he told me he would take care of it. A few weeks later, when I got a final notice from collections, he made another copy, and told me who would process it immediately. No action was ever taken as I am still receiving bills. For the past 2 months, every single day, I show up at this establishment to see if there has been any progress in this situation. His actual words verbatim, “if the collection agency continues to call, tell them you have no money, and they'll leave you alone”. I obviously know that this will harm my credit and is not accurate at all, so he promised that he would put credit towards my account for even more than I owed for all the trouble I went through.

I spoke to his manager, and he told me he processed the request and it would be completed in two days. Both the manager and the sales rep constantly told me to come back the next week, wasting my time and gas to hear them say that nothing has been done. They've given excuses such as we had a robbery, someone broke our window, etc, to try and avoid the issue. Then, the sales rep told me in person, that he spoke to a credit adjustment representative and that rep told him that she was sending a check in the mail to me for the credit and more for this time-wasting hassle.

I have yet to receive anything from day one in the mail, and as of today. The sales rep told me that the owner would be at the building at 7:45 pm and told me to meet him there and he would give me a check for $400 plus expenses for having to deal with all of this. I showed up tonight and the entire place was closed, locked, and lights were off. I had to rearrange events in my schedule to be there for him, and there was not a single person inside. The hours posted on the front of the door say Monday Friday: 10-8:30. (Today is Monday, March 28, 2011). I have a statement, signed and dated, including everything he promised me that I do not owe from this sales rep. What actions should I be taking? If there is any way you can help me with this, contact me at any time. My credit is suffering and I am owed a lot of money. **. Thank you.

I bought a new battery and tried everything they asked when I heard from them that I need to pay money for a phone that has a history to be defective and which will not power up and if it does, it shuts off and I can't make any call with the phone.

I cannot receive too many personal calls at work. I am the legal guardian for my aunt and uncle who are both in an Assisted Living Facility. The nurses and case manager cannot reach me now. Yesterday, my son had to visit them to make sure all is fine with them and let them know we do not have cell service. Also, my son has evening classes and the cell phone is necessary in case of an emergency. T-Mobile has disconnected all our services. We can still receive limited text messages, but cannot make outgoing calls or text. Please help us!

The rep added the service but did not go into the details as to what it covered. She didn't explain what it was and I assumed what the service provided. I received the first bill for $1500.00 and almost fell off my chair. I called T-Mobile, explained the entire situation and the rep told me the charges were for roaming. I assumed the roaming charges were for calls he made with his phone to other people that weren't on the T-Mobile network. Big mistake.

She continued to tell me the $19.99 service only covered email and text. I was still confused, told her I thought it cover phone calls. She proceeded to tell me T-Mobile does not provide a service for this country. I told her there was a misunderstanding with the $19.99 service and if I had known it didn't cover calls my husband would have purchased a "pay as you go" phone to make calls in that country and use his t-mobile phone to call his son and me.

At that point I told her to cancel the $19.99 service and she did. The rep should have reviewed my bill to explain that without this service text & emails between my husband, his son and me would be affected as well. She didn't, I assumed our calls, our texts were covered because we were all T-mobile customers.

I made a payment arrangements for the money owed. I called my husband on my T-mobile phone and told him he could not use his phone to call other people. He would have to buy another phone but he could continue to use his T-mobile phone to call us.

Next month I get my bill and it's now over $2,000.00. I almost had a heart attack. I call T-Mobile spoke to several people went from supervisor to manager to get it resolved. They finally told me T-mobile to T-mobile does not work when you are traveling outside the U.S. This was the first I was every told this. I also had a discounted international calling plan for $5.00 extra per month, well that's only to call landlines.I didn't know that either, was never told. They told me my services would be interrupted if I did not pay. I asked why would they allow me to continue to incur such huge charges if I am on a payment plan on my first bill. They said they cannot review all of the accounts. There are too many. I told them a courtesy email should be sent out to avoid this situation, just as they sent a courtesy email when you forget to pay a bill.

I obviously misunderstood the services provided and they did not clearly inform me of them. They are customer care specialists and should recap the service a consumer is inquiring about that's been added or deleted. They failed to do so. The consumer is at their mercy. They speak in their own language and assume the consumer understands. I was aggravated, called back several times to explain the situation to get someone to review my account.

I've been with T-mobile since 2005 and per the manager had a good billing record but there was nothing they could do for me. I again mentioned how they could allow a customer, who is on a payment plan for a prior bill to incur such charges. He told me they do have a process in place for domestic calls and would alert the consumer via text but did not have this service for international calls.

I was so upset. I was sick over the entire situation, over a misunderstanding on my part and poor customer service on theirs. I am now stuck with a bill exceeding $4,000.00. I canceled my service and had to go with Verizon because I could not be without a phone. I do not have a landline at home and I needed to be able to stay in touch with my son when I was at work and he came home from school. I tried numerous times to get this resolved because I had a 14 day window to return the Verizon phones and cancel the service if I could go back with T-Mobile.

At the end of it, speaking to at least 10 people at T-Mobile I just gave up. I told the last "manager" if nothing could get resolved at least bring this to upper management so they can review their procedures. He wouldn't admit fault, told me all services are explained in detail on their website and it is the consumers responsibility to review.

I was speechless, again. He told me they hate to lose such a good customer with such a good payment history. ** I did not want this to ruin my credit so I had to make payment arrangements with their collection agency or it would have been sent to an outside agency and it would affect my credit report.

I did not use the cellphone for phone calls - only to check email.

When I realized that my phone cost got higher during my travel, I called T-mobile a couple of months later and was informed that I could actually suspend my phone service, which I did immediately. I expected the next bill to be $10. A month later I checked my account just to see that I got billed for $400 Roaming. T-Mobile has suspended my account for not paying. I had not done anything different than before when I traveled but, nobody seems to know what's going on when I called T-Mobile.

Last week I was on the phone with different departments of T-Mobile and finally a manager for over an hour from Germany - there is no toll free number to call when one is traveling - and the manager told me that the international email feature got removed while I was traveling. As I hadn't authorized this - the manager told me she would double check that I hadn't authorize this and get back to me yesterday.

I just checked in with T-Mobile with chat just to be advised that I need to call to get help. The T-Mobile representative available via chat can not help and wasn't specific. I asked to find out what calls I supposedly made that would cost $400 but I didn't get an answer. I am upset that I will have to make another expensive phone call to America to settle this. This all is bad customer service.

I ordered 2 phones from Verizon and when received, activated them. A month later, I received a bill from T-Mobile with a $100.00 charge on one of the numbers that I was told was expired. I called customer services and was told that one of the numbers still had 3 months left on the contract. This is contrary to what I was told on 3 separate times. Customer service refused to do anything about this and claimed I had no proof that I was told about the two lines not under contract. $100.00 will not break the bank, but I feel that I was lied to, and as soon as the other contracts expire, I will switch them also. I will also warn anyone else about this practice.

At this time, my credit was better and I switched to a regular account and added a new line. A T-Mobile employee told me that they would switch my credit to my new phone bill for a regular account and cancel the old account. When I received my first bill with the new account, T-Mobile added three lines, not one, and charged me a bunch of connection fees. When they said that they would fix it and remove the extra phones, they did but still charged me for the fees of new lines and used my credits to pay for the those fees. After all of these problems, I received a phone bill with my old flex account saying I owed over $200 for a past bill on a Flex account that is a pay before to receive services that I did not have a contract with them.

Now, I have two bills with different account numbers for the same phone numbers and they want me to pay both saying it is my fault that the other account was not closed because I should have gotten on their computer and did it myself because they are incompetent to do their job and take responsibility for their actions. T-Mobile not only charged me for the same numbers twice and for a prepaid account, but sent me to a collection agency over a prepaid account. I took my bills to the T-Mobile store and they told me that it was a mistake and would fix the problem but the problem continued so I went back to the store and they said for me to call customer care. I called customer care and they kept switching me from representative to another and soon I had talked to over 70 representatives.

Customer care just switches you until you give up. Finally, a representative told me that I needed to talk with billing and switched me over. Billing gave me the same run around by telling me that it was out of their hand and I need to contact the credit agency that the bill was sent to because they no longer had the information. I told billing that if they did not have the bill, then how could I owe it. Billing continued to tell me it was not their problem and I should just pay it and drop it. Well, I won't drop it and will continue to fight because that is what they want and how they continue to get away with over charging people for their mistakes, not ours.

I was continuously billed for services I never received and waited patiently for reimbursment that never happened. I refused to pay my latest bills and I managed to change carriers on my family account and tried to switch carriers on my individual account but T-mobile blocked me from transferring my number. They then sent my accounts to collections.

The customer rep said they have a copy of every phone call I made to them and everything that was discussed, and that I never cancelled the data services, and my current phone call wouldn't cancel the services either. They will not refund the money charged, refuses to give free service for the services not used, and won't cancel the services now. They know I have cancelled this service. They said I made a call to them on September 21 and made no changes. We have been a customer since before this company was even T-Mobile. They are acting unethically and I hope illegally.

First we received two bills for $89 each which we clarified with them. We were told that they were waived and now (here we are in the middle of February) I'm getting bills for up to $285.00. When I called I was told that because *I* ported my # out in the 'middle of a cycle' that I was responsible for a bill cycle that I never even used (January-February) and for a termination fee for a contract I was told I did not have. They said that when I "upgraded' (yeah, sure a refurbished phone) that I signed a contract. I asked why I was not told this in October when my partner specifically asked whether or not either of us were under contract. Conveniently enough there are supposedly no notations on my account of either the October or January calls. When I requested a supervisor to pull up my partners account to see if it was on there, they told me that because I was not an 'authorized user' on the account that they couldn't. (Funny thing though because both prior calls my partner made without her being an authorized user and they accessed my account with no problem.) I quite simply told them that this is the deal and it was not up for negotiations, they were either going to waive the fees or they'd be hearing from the BBB. Guess which one they chose?

So I have now filed a complaint with the BBB, my local consumer affairs and the local attorney general’s office. The service and plans were terrible; I am much happier with my new provider and if they think they're going to pull this with me (hah) they got another thing coming. T-Mobile, I hope you're reading this, and for the rest of the general public I implore you, do not ever use them.

At the time of returning the box with the defective phone, I failed to obtain the info on the label they sent to me. And the customer service can't provide it to me at all now, so it is impossible for me to track such package. The investigation showed that no phone was received at their warehouse. So, they had to charge me with the non-returned phone fee. I called the insurance company and they wouldn't pay for such loss. That means I have to pay out of pocket for the full price of the lost phone and here is where I have a problem. They are charging me $100.00 (one hundred dollars) over the full price of a refurbished phone I got. Plus, I'm not getting a full phone but only a skeleton. So, how do they dare to over charge me with a hundred dollars for half a product? That is outrageous, abusive, and an illegal coercion.

ATT approached me through solicitation and confirmed that they could provide me service in my home and at work through my cell phones; all four.

Tonight, I called in my last payment for T-Mobile after changing providers and their customer support said that for the fact I did not call again to see if they could stop me from changing providers, I would be billed for a complete month as a penalty. Wishing not to argue with her, I paid my last balance by check and told her I was aware that she could only threaten me and had no authority to waive this threat of turning me over to collections. I ended my call after my payment.

Again, I have been a loyal customer and I am a business owner myself and to try to penalize a patron for finding a better service that will provide the service they are paying for is the most unprofessional way to treat a customer. At fifty years of age, I have never in my life been threatened as I was the night I called to make my final payment with their team of customer support in billing.

I am requesting for them to review my contract. It has ended for quite a while and I have been on a month to month service payment waiting to see if my phone would work accordingly. I am also requesting a letter from T-Mobile that the threat of attaching this to my credit report and sending to collection agency will not happen, as this will affect my excellent credit.

I would like to handle this between consumer and provider but will wait to hear their response as to how you wish for this matter to be settled. I do request in writing that my plan was cancelled with no penalty and they are paid in full for all services provided. Also, the threat of collection or reporting to one or all three credit report agencies be stopped. If T-Mobile has already reported to one or all three, I demand that they be removed. I will follow-up myself to make sure that my request are answered and satisfied, then I will continue to refer to T-Mobile kindly.

I have contacted the company and have informed them that I did not authorize an account to be opened in my name. I have requested on several occasions to have documentation provided to me that proves that I opened the account. I am not having any success with getting this matter resolved. I need help. I refuse to pay for a cell phone bill that I did not authorize.

If this matter is not resolved, it will be reported to the credit bureau and will have a negative impact on my credit report.

I received a refurbish device when I was supposed to get a new one. It has not been a month that this thing happened and I feel T-Mobile is giving false advertisement and bad customer service. If I pay for a new phone then why am I getting a refurbish phone?

I have a $115 plan + taxes--3/4 of the lines are upgradeable and one line can be upgraded in one week. I purchased two smartphones for my main line, and kept the third and fourth with same phone. Online, we saw the family plan for 1,500 minutes, unlimited text, and 200mb Web plan for the two phones for $119.99. I also saw $5 to add a line.

At first, we had to keep our $115 plan during the upgrade, but I was told that we could change it at any time, so the total was about $180 dollar plan. For some reason, the person we bought it from said that we needed to add $30 for that phone at that moment, but we can change it when we get home. Cool, so we got home to call. Obviously, knowing T-Mobile, we knew that we would run into some dumb trouble or "new customer only" ** on the phone. We did, and spoke with a customer rep. After an hour of arguing, a customer rep named Lisa told us that we could have the $119.99 plan with $5 to add a line.

The reason why she didn't do this at first was because we were just upgrading two lines and not the rest. But she said that if I agree to renew two years with the other phone as well, she would let me have the new plan. Cool, right? She said that the total was $130, and she repeated it multiple times. After 24 hours, I received a message on my phone saying that it was changed. I checked online, and sure enough, the data plan was put down to 200mb, but the plan stayed at $180. Wait, what?

I waited for another day, in case it was just a delay in the system, but it didn't change. I called customer rep again, and he said that there were no changes to the account so my account stayed at $180 a month. I had a lowered plan of 200mb which was restricted on my phone, but I was paying the normal $30 a month per phone for unlimited. And on top of that, that ** girl, customer rep Lisa, didn't do anything to our plan. My hypothesis is that she most likely wanted to get rid of us, and we would eventually die on the argument. We're paying an extra $50 a month for something that we're not even getting right now. Could she be that stupid to let us on that plan?

I asked him if he could check our call records, what we talked about, etc. with Lisa, but he said that he had no record whatsoever. I'm getting suspicious that they're just trying to get rid of us. He said that he would change the plan after over an hour on the phone, so we hung up hoping that it finally changed. But in case, my hypothesis of them totally ** and lie their way out was true so I called 10 minutes later. Guess what? That customer rep said that there was no sign of anything happening to my account. Really? Sometimes, it sucks to be right! I requested the rep to speak with Lisa again for completely lying and scamming us, and the rep said that he would make note and tell her within 24 hours. I'm pretty sure this was all ** to delay and stall as well.

T-Mobile, what kind of idiots do you have working for you? Just to let you know, I will be calling every single day until this is fixed. I'm not writing this because I want to let my emotions out. Right now, I'm being overcharged for a plan by $50 for which I don't even have access to. The customer reps lied to us and this is not just an unpleasant transaction, this is fraud and scam. I am very unhappy at the moment, and every rep I talk to lies and tries to put this off. They think that they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run?

I would also like to get a hold of Lisa, the customer rep that I talked to in the beginning, for being a fraud and scamming us. Honestly, what type of idiot working at T-Mobile would do such **? Excuse my language, but wouldn't you be frustrated as well?

In July, while out of town in Arizona, I received a phone once again asking me to pay for more "overage" fees. I did pay by phone and once again requested the changes to be made to "unlimited". I was told it would be taken care of. However, it was not. They are now charging me a ridiculous amount of over $700. My credit is being damaged by this company since they've sent me into collections.

I don't think I'm asking for anything unreasonable. I'm entitled to see the charges that comprise the balance they expect me to pay. I'm not going to hand over almost $400 without knowing why I'm paying for it. I'm entitled to a detailed itemized statement for October, November, December, and now we can add January to the list.

The sales representative did not mention anything about the restocking fee at the time of purchase. I purchased and returned phones from other T-Mobile stores before and was never charged a restocking fee in the past. When I came to return the phones on December 4, 2010, the amount returned to me was $20 less than what I paid for the phones ($10 restocking fee for each phone). I asked the same sales representative why he did not inform me of the restocking fee. He said that he knew nothing about the restocking fee and was not sure what it was.

I asked to speak with a supervisor, but she refused to waive the fee even though the sales representative himself did not know that customers are charged a restocking fee upon return of the phone. It seems unreasonable to charge customers a restocking fee upon return, when the customer representatives are not aware of such fees themselves.

In 11/2010, I was charged an activation fee for a line that was never mine. They gave me the wrong number and it was handled and I was told at no charge. So they said okay, we will credit your account. Well then for the 12/10 bill, they took it upon themselves to remove the $10 credit I was offered and had received until I caught them in another mistake. I called and spoke to customer loyalty, they said sorry for all of this, we will put the $10 credit back onto your account and my bill for 12/10 would be $87.58 instead of $97.58.

I paid my bill and they said I still owed $10 and it was late. I spoke with customer loyalty and the above individual said my account was now under investigation and I had to pay or they could cut my phone off. I asked why the credit did not show up on my account, they said because my account is under investigation, but they would not tell me why or for what reason it was under investigation. Chris was rude and very dismissive. He first asked me to explain what had happened and when I did, he then got frustrated and said he was not going to listen to this since he knew what was going on, even though he said he did not understand the representative before him. So I told him and he cut me off and would not let me finish. He said that is all he could do and would do.

When I receive the monthly statement I notice that I was overcharged. When I called the T-Mobile the customer service representative told me that the two data service plans that T-Mobile offers are $ 30/month for unlimited and $ 15/month for 200 MB download. This misrepresentation and deceitful business practice to lure customers to sign up for the service is very concerning. Although I don't have the name of the customer service representative that misrepresented the offers, I am very certain that T-Mobile has the recording of the conversation that can be used as supporting evidence that this claim is not unwarranted and frivolous. Subsequent calls to T-Mobile prove to be useless as they denied the claim and refused to honor the claim and make the necessary adjustment to my account.

In addition to the above mentioned claim, T-Mobile also made several mistakes on my account. One of the mistakes is to charge the monthly data service plan to a different phone line that I did not authorized. The second mistake is the reoccurring charge on another phone line that I have returned and cancelled. It is only after several phone call attempts to T-Mobile that both issues were resolved. Overall the deceitful business practice, misrepresentation and unauthorized and erroneous charges need to be addressed and resolved.

We will not be using T-Mobile for our next contract, that’s for sure. And his new phone was used already. It had someone else’s info on it but we got charged for a new phone. This upgrade has been a total nightmare. Someone needs to contact us. That valuable really cares because this 611 number has been useless for us. If we could get out of this contract we would.

Yesterday, I called to find out why they changed my bill's closing day, just to find out that they extended my contract without my acknowledgement. They extended my contract when I agreed to take the 15% off, which I repeatedly insisted that I only wanted the 15% off discount without any obligation to extend my contract. I clearly stated that I did not want a contract, no matter what they offer me. My purpose of calling them was to reverse the contract within 14 days because the contract was set up without my agreement and acknowledgement. In contrary, they claimed that I called because I wanted to claim my 15% off discount, which was totally not true!

Their service is not reliable. Since I am a visiting nurse, very often, the area I travel does not have any signals. In case of emergency situation with my patients, I need a reliable service that I can call for help immediately. Therefore, I do not want T-Mobile as my service provider.

I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently, the dealer in the kiosk submitted these charges even though I did not upgrade my phones. Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly T-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk, I never dealt with this dealer or ever purchased anything. This is outrageous that T-mobile would allow this kind of fraud. Do not trust T-mobile or do business with them. The one time charge is in the amount of $58.65, have not been removed.

So I did that on Dec. 17. I returned the cellphone exactly with all the trash that came with and called customer service and provided with the tracking number of the return. So they told me that the $65.69 was supposed to be back in my bank account in a few days. Yesterday, I called to be curious whether or not they received that phone, and one customer service guy told me that they did receive my phone and some credit was put in my account. But I asked to talk to a supervisor about this matter and she told me that they did have the phone back and some credit was applied in my account. When I asked what's going to happen to my money the $65.69, if they'll go back to my bank account? She said no, they'll go to your T-mobile account instead.

So today, December 29, Wednesday I called back again and talked to another supervisor with the name Courtney ID #**. She told me that my money was applied to my T-mobile account instead of going back to my bank account. I found this to be illegal and broke all the privacy rules of a credit card or bank card holder because if I purchase some item(s) and I don't like them for any reason, I can return them and my money goes back to my card automatically in a few days. But this people from T-mobile, they have different ways to rip people off and don't advise customers before purchasing articles or new stuff and check whether or not they work in the customer's area and don't want to return the money the way the customer pay for such accessory. I am really disappointed and mad about this issue and advised Courtney that I will seek legal advice and even an attorney to sue the company for ripping me off, thanks.

This was a surprise to us, and we were very angry because no one had mentioned it to us. We purchased the data package for one month to see what would happen and it seemed like it worked for a couple weeks. Soon, it started deleting everything again. I had the data package but it still happened. We decided we would call about it when we received the bill. Once we looked at it, we were shocked. We were charged a fortune in excess for the data package. I had no idea that they were going to charge for every megabyte or whatever it is they charge for, when we signed up for it in the store, no one had told us or even mentioned it.

We got most of it covered by complaining, but we still had a couple hundred dollars to pay. After that was sorted, we complained about the dysfunctional sidekick phone. The woman on the phone told us that they had taken that particular phone off the market because it was faulty and didn't work right. So they said okay we can give you another phone but you have to choose from the ones we say to. They were nowhere near the kind of phone that the sidekick was. I wanted one that had the same kind of Qwerty keyboard and they said the only thing they could offer was the Blackberry Pearl. In no way is that similar.

It was only after a couple weeks of fighting for something different did we have to give in because they wouldn't let me have something else. We called in to complain multiple times and sent letters and emails to the company but absolutely no one would help us. About a year passed where we had a rather civil relationship with the company. We kept waiting for our contract to expire so we could get out of it, but my great aunt joined our plan and upgraded her phone a couple of times so that extended our contract for a couple of years.

Soon, it came time for my younger sister to get her first phone. We went to the nearest store and spoke to a young man who worked there and he seemed very polite and eager to help us save money. Once we settled on a phone and got ready to check out, he mentioned a plan for us to pay $5 a month instead of $7.50 since we now had 5 people in our plan. My mom was eager to get that so we could start saving a little here and there, but the first question she asked was, "Will this extend our contract at all?".

The young man smiled and said, "No ma'am!". We were happy, he was happy, and we paid and left. Later we called in to see how much longer our contract would be so we could cancel it and leave. The woman said, oh no you have to wait until the summer of 2012. We were astonished. The young man who had sold us that $5 monthly plan had lied right to our faces. We explained this many times to representatives and no one could seem to find the stones to help us. It's ridiculous. My family is now stuck with this terrible cell phone provider until the summer of which I graduate.

I thought it was cancelled. They haven't credited my credit card back. I put in a complaint with BBB, and I got a call from an executive guy from T-Mobile named Jason. He called me, and left me a message. I called him back, and he never returned my phone call. This is crazy. It's gotten to the point that I want to cancel my phone service with them, and just end this ongoing problem for the past year. I have been very unhappy with T-Mobile and their services. I have no new phone, and overage on my bill that I cannot pay, which is not my fault.

I received my final billing today and they are charging me a contract termination fee of $200, which was expected, but they are also charging me a full month of service because I went over my monthly charge date by four days. I called them and they told me that it says in my contract that I am required to pay for the entire month if I cancel my service after the billing cycle.

At that time, I asked why they couldn't simply find the address and return it. They insisted I must "wait" for the sticker to come in before they could process the return. The sticker was ordered that day in the store and upon receiving the sticker, I returned to the store again the same day. I'm unsure how long they took to send it but the phone was return as was requested of me and only required additional time to process because of their policies, not my desire to hold on to a broken and useless phone.

Approximately a week or two later, the phone was charged to my account. I have called customer service (800) xxx-xxxx many times and have not received acceptable assistance. The offer they have made to discount my fee does not suffice because I am being charged full price for a phone I no longer possess (they possess) and I can only presume since no one is willing to send me this phone back that I am being charged for anyway, that they have or will attempt to refurbish and resell the phone. It was explained to the T-Mobile customer care representatives repeatedly that when I got the sticker, the phone was returned through the T-Mobile store. I am asking your assistance for the following reason:

The complaint from the T Mobile representative standpoint is that the phone was returned late. This may be true but is not the fault of mine. I returned the phone as soon as "their" policies would allow. Remember, I made an attempt to return the phone at the store but was refused because I was required to have the sticker. The point is that when I was notified, the phone had to be returned it was. If the customer care representative knew the phone sticker wouldn't get to me in time for the store to return it timely then other shipping options should have been provided or I should have been advised it was too late and the situation could have been dealt with accordingly.

Had I been allowed to return the phone myself and without this "sticker" this situation would not have occurred at all. For all I know, the store could have shipped the phone out days later or not at all. Now as it ,stands I do not have the phone but T-Mobile is requiring I pay for the phone and other fees are continually being added also. This type of business I don't understand. Upon speaking with customer care and being refused a credit for the phone and as my account continues to accrue additional fees now, I requested that my phone (technicality since I am being charged for it) be sent back to me. Of ,course this was refused also.

T-Mobile instead offered me a percentage off of the bill, which would have been okay if I was given a the percentage off and returned my phone to me. I can only presume that the entire dispute over this "returned" phone is because T-Mobile is only concerned with maximizing their profits to the demise of their customers. Why else am I being charged for a phone and all the additional fees that can be concocted while I dispute the charges? Why hasn't my phone been returned to me? I have made numerous calls and sent letters but have received no response except a mounting bill. If the phone has been refurbished and resold that's fine but then why charge me for it too?

I realize that as an item of inventory, the phone was sold for profit and refurbishing it is a way to maximize profits on the item. But this, this is pure and simple robbery and business at it worst. I believed in T-Mobile and I hoped this belief in their company could have been salvaged but it seems that hope was wasted.

Through miscommunication or a slow based return system, this problem has occurred but I expect it should not be hard to rectify. I consider myself to be a reasonable person but I also believe it is unreasonable to ask a customer to pay full price or even a discounted price for a phone when I do not possess the phone. I do not feel that I should have to pay $287+ mounting cost because no one could find a shipping address.

I negotiated a one-time $175 termination fee for all our phones and received a final bill from T-Mobile financial stating I had a final balance of $271.91. I made one payment on that balance and then the next month, I received a regular T-Mobile bill with no detail stating I needed to pay $1,192.09! When I called T-Mobile they said that they had no record at all of the negotiated deal and that they did not know why I received the first closing bill of $271.91 but that I really owed the $1,192.09 because, even though it was a family plan which prevented me from just terminating the one line for my daughter, I had to pay $200 for each of three phones I had for that family plan and then an additional $227.34 in additional charges along with the final bill of $271.91.

In the meantime, I found a job and a sponsor. While waiting for my visa in France, I suspended the line until December 2009, when I was supposed to come back. At that time, since it would take a little longer for me to receive my Visa, I called the store to cancel the line which they never did. So, I have been paying for my contract for more that a year without using it and trying vainly to have the store cancelling it.

I am unable to cancel it myself since the line has been opened with a SS number that doesn't belong to me as a T-Mobile representative told me. I would like to know now, what is possible to do regarding this fraud in term of cancellation of the line. (I am still paying and I cannot afford it) and how and when will my bank account will be refunded of the full amount (around $1,000). Thank you so much for your help. I am looking forward to hearing from you.

When I signed a contract with T-mobile last 2007, they told me for 2 first lines is $99.99 then the rest is $40.00 each. I have 5 lines with them and why am I being charged double taxes on my second line and I was charged on the $99.99 for the first 2 lines. The second line should not be charged with taxes. What they did was they separated the second line and put the 3rd line and the 2nd line together, they charged me taxes 3 times. Since my phones and the 2nd line should be together, it's not supposed to be on the bills summary. But I saw that the T-mobile billing department put my phone which is the 1st and the 2nd phone, that's supposed to be the $99.99. They separated it, they put my phone in one column and they put the 2nd line in another column including the 4th line, so I will not see the difference.

Every time I look at my bill summary, I keep on looking at it and I know there is something wrong with my bill, but I can not point it out. Then all of a sudden, that's when I signed the contact last 2007. The 1st line and the 2nd line is $99.99 and plus whatever is included on that which is my international long distance calls, my installment plan and then the taxes, not separating the 1st line and the 2nd line and charged me another taxes. I have been doubting my bill summary since 2008 and I can not point it out. Now I see what is wrong with my bill summary. I supposed to see on my bill summary my 3rd line, 4th line and 5th line, not 1st line and the 2nd line. In their bill summary on websites, the way T-mobile charge is by straight column. So I have a big time doubt about my bill since 2008. But for some reason, you cannot understand what I mean.

I was told that 'someday' there would be a tower put in my area. I still had no service. I called several times again and was told to go to a local T-Mobile store to have a new card put in the phone which I did when I was visiting northern Kentucky in September, 2010. While I was in KY the phone of course worked fine but when I returned home to CA again no service. Again I called more than once.

This phone was a year and a half old with no problems outside of the area where I live. She said she would send me new phones free of charge and that if this didn't work, she would waive the fee for early termination. I told her that I did not believe that it was the phone but I knew it was the area I now reside. She was insistent that she send the phone. I asked her, will taking this phone cause me to be subject to a new contract.

She guaranteed me it would not, I asked her several times, do you assure me I will not be charged for this phone, and she again guaranteed me I would not. Well the new phone didn't change a thing which I knew would be the case. I called probably another 4 or 5 times about the problem and finally I was told they would cancel my service and not charge for early termination.

If I went to the local T -Mobile store and show proof of residency. Which I did do immediately. Well I received my final bill and I was charged for the early termination fee $200 and charged for the phone plus the shipping fees. I called T-Mobile and went over the entire story and they said ok they would waive the fee but I would be charged for the phone, I told them I did not want the phone, did not request the phone and if they wanted it back to send me a mailing label which they said they would send. I have called them another 15 times requesting a mailer. I was give a confirmation number on November 30, 2010 and have yet to receive the mailer. At this point I have no clue what to do. I want to pay my final bill and they said to wait till I sent back the phone to waive the fee for the phone and mailing costs. As of this date, I have received nothing from them.

A new order was put in on this date with reference number **. Still receiving no information in the status of my replacement phone, I had a research request put in on December 5, 2010. I was told by a technical support representative on December 6, 2010 that the normal 72 hours it would take to get information on the investigation on the whereabouts of my phone would now take eight business days because of the repairing center's change of location to Texas.

I then contacted T-Mobile technical support again for an update on December 15, 2010 only to discover no new information (i.e. nothing was done). I contacted tech support again today December 16, 2010 just to hear the same information. My phone has been pending shipping since November 20, 2010. From my many phone calls to this company, a representative informed me that it is because they do not know if they received the defective phone so they cannot send a new one out to me. The representative herself recognized there were some communications error and this has still not been corrected. I still do not have my phone after two months. All of my efforts seem worthless and I feel as though my phone has been stolen from me.

So, I went in and paid $42.42 on December 2, 2010. On December 15, 2010, I received a bill for $49.53, which was the largest bill I had ever received from T-Mobile. I called and talked to Tasia, she agreed that the bill was larger than normal and agreed to make it at $42.42. She also recited the pay backwards policy and had no good answer for my last bill. She checked and saw that I had paid my bill on December 2, 2010, and that I had incurred no extra charges. So I asked for and received a supervisor Robert **. He also had no good answer. He did say that if I had paid my bill exactly on the last day of my billing cycle, that my bill would be different. It would be less because I was being charged for another month. Take my advice do not use T-Mobile!

I don't care what the tiny hidden print says, if they settled with him, they should settle with me, as I assumed it's too late to join any class-action. I'm not getting what I paid for. I also don't have internet and I rely on my mobile data connection to apply for jobs.

I called T-Mobile on the phone to find out about any fees. They said no, there would be none and helped me in porting our numbers to Sprint. Two months have passed and I received a bill from T-Mobile claiming "early termination fees". They have no record of the phone call or "note" of it in their records. And they state they have no contract and a contract version of flex pay. They said that I needed to deal with the guy who "duped" us into signing a contract instead of just a service agreement. Had I had known this at the time of my phone call to change, I would have waited till the end of Jan. 2011 before switching. T-Mobile has misled us since the day we walked into their building. Sadly, they have probably done this to many people. Stay away from T-Mobile at all costs.

On the recording when I did the contract, all I'm saying is there. However, they don't care and they raised my monthly payment for no reason. Somebody has to help us with companies like this one that rob us for no reason. The way the economy is now for me is a struggle and every month is stressful to fight with them to fix this to get the price they gave at first, but they absolutely don't care. I need help.

Then I received my bank statement and I have a charge of $186 so I contacted T-Mobile and after explaining the situation, the lady told me that they would credit my bank account. The amount in question was $186 and we hung up but I had a few more questions and called back. Again, I did ask his name but don't remember it. He explained to me that yes, the credit had been issued and I would see the credit in my next bank statement. Well, I did receive my bank statement and I don't have a $186 credit from T-Mobile. I called them to see what is going on, and to see where the $87.24 credit on my December was from to find out that the $87.24 was indeed the credit I was supposed to receive.

So I explained to her that I was told I would receive $186 total as a deposit in my bank account and that is when the fun started. I was transferred from one person to the next and I had to start all over again. The first time I was on the phone for 40 minutes and 51 seconds and for some reason, when I asked to speak with a supervisor, the call was disconnected. So I called back again to find myself explaining the situation three more times, and being told that when a line is cancelled, I have to pay that amount, which I do understand but my question is, why is it that when I called I was told, not once but twice by two different representatives working in the call center, that I would receive the amount in full in my bank account?

And now, they are using it to partial pay my December invoice and telling me that they won't credit me the difference. So I told them I have been a loyal customer for three years now and after being told twice that I will indeed receive this credit, you are telling me that the company will not honor their words? I told them that I am very upset that I just bought two new phones and signed another two-year agreement because I would cancel the phone and go find a different company that wouldn't treat a loyal customer that way. All they would tell me is...I'm sorry.

They have lost a loyal customer and I will make sure to tell anyone who wants to listen to my story. They don't keep their word and don't know how to treat a loyal customer. Very disappointing but I guess in this economy, all they want is the bottom line at anyone's expense, except for their own. So now, I have to go to the bank and have a stop "autopay" for their monthly billing. This way I will have control of what they bill me for.

So I said I will check them out and then get back with her to order the phones. Well now a week later I call to get him a Samsungt249 and a G4 and they tell me they do not see the discount she was telling me I had and the phone will now cost me $149.00. This is not right how can you quote me one price and then tell me I can call back and order it and the price gets tripled. Then the rep turns it over to a loyalty rep and she was just rude and basically said that’s the price too bad. I have been with T-Mobile for at least 10 years now and I cannot believe that I am being scammed this way.

It is horrible that they lie to you and be rude to customers. Even when I told her I was not buying them for that price and I would have to search around and see what my options are with others since I do not have a contract right now. She rudely told me do what you have to do that’s fine. It’s a sad day when a company like t mobile has to start scamming their customers and hires rude people to represent them. When a loyal customer is mistreated it doesn't say much for you. I don't think it is an isolated case, but most people just silently walk away, where I normally would also, but this time I am too upset to let this go. Could someone please contact me on this matter? Thank You.

I called customer service and they said, "We have no towers in your area". I reminded them that I have gotten a signal all this time but in the last week, no signal. They said, "We don't know Ma'am". And the last guy I talked to even had the nerve to ask me if I knew someone else that might want my phone that did not live around me!

I will give the guy credit for his effort to get a new customer, but what about the customer he has now!? They finally said, "We know we have provided you with service/signal before, but now, well we can't and we don't know why. Once towers get built in your area, we hope you will come back as a T-Mobile customer". Seriously? No offers of a credit for not being able to use my phone for a week, nothing.

I asked for a supervisor and was hung up on. I called back and asked for a supervisor. After being on hold for approximately 35 minutes, the call was answered by someone telling me they were a team lead but would not disclose her name. I explained to her the situation and that I did not put this data package on my plan for both phones and I was again told that I did. I asked this person how could I put a data package for a myTouch phone on a Razor phone when they are not even made by the same company and that package would not work on any other phone but a myTouch.

I was not answered but was told that the phone package was requested for my husband's phone. This person asked me why if the system showed that I added this phone on 9/24/10 was I just now disputing it. I advised her that I am on a flex pay account; the first bill I received was for 10/5/10 and this reflected the amount due of $134.05. The next billing cycle was for 11/5/10; this is the bill I disputed last month and it was reduced and I paid the amount of $189.05. I asked her why, if the billing was, correct did T-mobile correct it last month only to bill me again.

I called to find out why I was still being billed for this service and was treated poorly and with no respect. I still have not received satisfaction as I am still being billed for this service. I asked several times to have this removed and I was told each time that I was mistaken in thinking that I did not order this data plan. All I want is for this to be corrected I did not order the data plan for my husband's phone and I want this removed from my bill each month.

they are telling me they can't do anything to replace a new phone even when it was their update that caused this problem. It was working fine up until that point.

51$ was stolen by T-mobile.

So as a result of being rushed, I used an account in which I would have had to physically transfer funds to. I was not given the option of paying in the store as that would have been easier. I would like to know why was I made to write a check over the phone when I could have walked into any local T-Mobile store and paid at the store?

I was charged $35.00 twice by this company and $30.00 by my bank twice. The information of processing a payment twice was not disclosed to me by this company. It was only disclosed when I called to find out why my account had been drafted twice for the amount of $90.00. This is not the first time that this company has withheld information from me.

I'm requesting an investigation on this account number **. I’m requesting a credit in the amount of $141.25 before December 19, 2010. That should had been done on October 29, 2010 from the Customer Relations Department or Consumer Relations Department; they agreed to credit this amount of $141.25. I'm looking forward for my account to be credited in this amount of $141.25 before December 19, 2010. That is my final request a.s.a.p.

I told them that is an official "T-mobile" store in a major shopping mall. They told me that still doesn't change a thing. Plus, T-mobile sucks. I get a lot of drop calls in my office, where they claim there should have strong signal around my office area. In fact, I get no bar to 2 bars (out of 5) signal strength in my office. I didn't even want to waste my time getting onto their 3G network in my office. I wonder what we will get where the area they consider as weak.

I told them that is an official "T-mobile" store in a major shopping mall. They told me that still doesn't change a thing. Plus, T-mobile sucks, I get a lot of drop calls in my office, where they claim there should have strong signal around my office area. In fact, I get no bar to 2 bars (out of 5) signal strength in my office. I didn't even want to waste my time getting onto their 3G network in my office. I wonder what we will get where the area they consider as weak.

I ended up going to the local store and challenged the salesman in person. They said they will try to work it out for me. We will have to wait and see. I wasted a lot of time talking to them on the phone, as well as going down to the store try to work something out with them. In regards to the drop calls, I think all I can do is to get out of T-mobile as soon as I fulfilled the two years contract. My co-worker's T-mobile phone has the same problem. But he gets lucky. He was on the pre-paid plan and be able to get out at anytime, which he already did.

I'm requesting an investigation on this account a.s.a.p. I will be looking forward to speak with an investigator on this matter or issue that is very important to me. They are refusing to credit my account in the amount of $141.25 like it was agree with consumer relations on October 29, 2010—that I pay my half of in the amount $141.24 and they will credit above balance in to my account, but it was never done. They didn't kept their promise like they agree to do.

If I accept their fix, I am hooked into another 2 years of their inferior technology and customer satisfaction. I use my cell phone for safety purposes and with its lack of productivity, I couldn't call AAA if I needed assistance and/or my family if I needed to. They demand $200 for early cancellation despite my phone not working. They don't care about customer satisfaction and/or my frustration. If I stay with them for the remaining 7 months, I will have paid them $350 for a useless phone. My $200 to them for early cancellation would be better spent on reliable technology and service with another company.

I was irate when I got a bill six months later and said I did not reinstate my service and they said I would have to pay the bill anyway. Again, after another month after this discussion they billed me for another month. They are thieves and cheaters. I will never recommend them to anyone nor will I ever deal with them again.

I pay T-Mobile $35 per month for data usage compared to $14.99 for high speed Internet only. I am paying top dollar as I was convinced to having smart phone and unlimited service they promise. Due to the slow down, it is very inconsistent to my smart phone. And not only that, every time I try to surf the Internet, after a while, it starts saying error. So my question is why am paying unlimited when my plan had invertible limitation? Only T-Mobile can see and manage as they see fit. Thank you.

I came into a hardship. I became very ill and I wasn't financially stable to make monthly payments. I was able to buy prepaid minutes when my service was canceled. I still had prepay time on my line. I've been a paying customer since February 2008 until July 2010. I called customer service and they told me that if my monthly bill within 90 days, so my service was terminated. I told her that I was explained that if I'm unable to make monthly payments, I can purchase prepaid minutes.

The operator told me that wasn't true and in order for me to restore service, I would have to pay two months service. So I sent an email to the president of T-Mobile to file a complaint on the company’s false advertisement, but I didn't receive a return email. I wrote him a letter and I never received a response. My wife have a same plan and she wasn't able to make monthly and she purchases prepaid minutes as well; she still retained her service for more than 90 days. I don't think this situation is fair and I would like action to be taken on this company with its poor business relations when it comes to a paying customer as my self.

They opened it up and saw that the dot inside indicated no water exposure. They assured me this would be covered by the warranty. I recently received a letter from T-mobile informing me that I was being billed $215.00 because their repair facility determined that the phone had physical damage to the housing and/or keypad. The My Touch phone has no key pad and the housing had no damage as verified by the Saratoga Springs, UT store location.

I called T-Mobile to dispute the claim on the letter for the $215.00 charge. They told me the charge would have been covered by the insurance had I made an insurance claim. No one ever mentioned the possibility of needing to make such a claim. I was always assured the phone was covered by the 1 year warranty. I asked how a consumer was to protect themselves from T-Mobile simply making the claim that the phone was damaged by the consumer, especially when I went to such measures to have the phone checked out at the T-Mobile store.

I was told there was no other recourse but I would have to pay the $215.00. I would like T-Mobile to perform as they initially told me they would perform, that the phone was covered under the warranty. I was also told that there was paperwork in the new phone that informed me of the possibility of this problem. I see it as entrapment. Please help.

Yesterday, when I checked my bank account, I realized I was continually charged by T-mobile after I canceled all my numbers. At first, I thought I was charged for my second number **, but later I went to a T-mobile store and talked to two agents on the phone. I realized I was charged for my first number ** continually since Feb. 6, 2010 for $71.35 per month after for so long I thought it was canceled. I was shocked and felt deceived by your company. While I was talking to the agent on the line, she told me I'll be refunded for only the last month's money and she'll cancel my lines for me. I consider that solution offer to me as unfair. The agent said because I didn't call to cancel (obviously, after I was told by T-mobile's agent I have nothing to do with ** anymore), T-mobile did not have the authorization to cancel my line. For my defense, I did not receive any paper bills or any email notice although the agent told me T-mobile sent me test messages to let me know I was billed, while I never thought of checking a not exiting number's message. Another evidence is, I told all my friends I changed my number to ** and I've never used ** after I thought the cancellation was finished.

I work 15.5 hours each week while taking 4 graduate level classes, so obviously I'm not rich. It makes absolutely no sense for me to pay for 3 lines (not even only for myself) with $71.35 each month and $713.5 in total while no one was using it and none of my friends knew I still have that number (**). I felt hurt by the result of the first attempt of canceling my number and not satisfied by the solution they offered.

Since one is being rarely used due to it being my gf's whom I live with. We use my phone for everything (which is why my usage is higher than hers). I don't have WiFi at home set up or this would not be a problem. A temporary situation as we just moved cross country from Cleveland. But nonetheless, I am now impacted by this slow speed. I cannot leave without a termination fee and believe I'm taking both lines with me. I'm irate over the lack of integrity for t-mobile and its training to employees to not disclose the "unlimited plan" catch, you know the one where it is not really unlimited. No visual clues or little footnotes or asterisks to let you know that there may be a catch, so ultimately need to trust that reps disclose to every customer who gets an "unlimited plan" to be aware of the real limit.

I would like to join any class action lawsuit regarding this or help as to take care of this matter to get what I was told out of the unlimited plan. You wouldn't lease a car to someone and then slow their cars speed in half just because they went over the mile limit set in the lease.

My husband on his 2nd Garminfone. It doesn't get network and text he gets a #5556 and receives only half of every text sent to him. After calling Lynn and arguing for 45 minutes trying to cancel my contract for services not rendered, she argues and try's to get me into a cheaper model phone with less features. At 12:15 am, Lynn finally transferred me to a manager/supervisor Erika, agent ID # **. After spending another 20 minutes arguing with her and explaining my problems again and actually crying from frustration, nothing was handled. She said she was technical support and not customer care. She informed us to call them and Erika kept trying to process replacement for obsolete phones, an old Blackberry or Motorola.

I would think if you pay for something, you would get equal value or an upgrade. So another waste of time and trapped in this terrible contract! It's a huge mistake leaving Verizion. Word of advice, stay away from T-Mobile. Two cans and a string work better.

I then immediately called T-Mobile to notify of the return. Representative identified that the phone should have been sent by UPS, not USPS in the other envelope. The representative stated that I should ask the post office to retrieve it before mailing and reported that a “handset order research” form was filed. I checked back weekly with T-Mobile for progress report.

After several weeks, I was relieved to be told by their representative that I was not to worry as I would not be charged. So I stopped checking, knowing that they would contact me when the phone was recovered in their system. On October 29, 2010, I stopped in the store with handset problems and was alerted by the clerk that I had a bill of $533.15 and discovered that I was now being charged for the phone after all. I called customer service and told I was charged a restocking order of $443.70 and was refused to speak with the supervisor after asking 3 times.

Directions in the box did not designate which envelope to use and the broken phone was returned to their system in their self-addressed envelope. It supposedly cannot be found and it is, therefore, not fair to charge me $443.70 for a phone that I already paid for and own so that they can sell it to someone else. On November 5, I was told that they would do a search again and have a supervisor call me on Monday about the situation and they would offer me a 30% discount. I would still be charged over $300.

I call again from my friend phone and finally I spoke with some one and explain my Cell Phone problem after I got transfer to a different department to explain again the situation. I was told, they take care of this problem, I was on the phone with costumer service for all most one hour and I told them I can't afford all the time to waste so much time on the phone special I just sign up for this new contract.

The Phone was working for a few days with a very weak signal and start having the same problem. Since then, I call costumer service numerous time, I told them I hardly could use the phone service and I can't afford to pay for a service I can't use for my service. I call in for the last time from my friend Cell Phone and talk to Costumer Service to close my account service. I was asked, "What's the reason you close your account?" My answer was I can't afford to pay for something I can't use and I don't want to go over this again is too much already for me. I paid for a service I could not use for more than 2 months.

Now, I receive my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke last time on the phone, she did not care if my Cell Pone is working or not she told me you are responsible to pay for this contract cancellation. I told her, how in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile.

I called again from my friend's phone and finally, I spoke with some one and explain my cell phone problem. After I got transferred to a different department to explain again the situation, I was told they take care of this problem. I was on the phone with customer service for all most one hour and I told them i can't afford all the time to waste so much time on the phone especially, I just signed up for this new contract.

The phone was working for a few days with a very weak signal and start having the same problem. Since then, I called customer service numerous time. I told them I hardly could use the phone service and I can't afford to pay for a service I can't not use for my service. I called in for the last time from my friend's cell phone and talk to customer service to close my account service. I was asked, "What's the reason you close your account?" My answer was, "I can't afford to pay for something I can't use and I don't wont to go over this again. It's too much already for me. I paid for a service I could not use for more than two months."

Now, I received my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke with last time on the phone, she did not care if my cell phone is working or not. She told me, "You are responsible to pay for this contract cancellation." I told her, "How in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile?"

A few weeks later, I got my final bill in the mail for $155! They were charging me $55 for the prorated service which is understandable but $100 for contract cancellation! I called the customer service and spoke to a lady named Mary. She acted like she didn't have the time of day for me and would not refund the $100. I asked to speak to her supervisor and she stated he wouldn't be able to do anything else. I still insisted, so she got him on the phone. He ** me so bad that I forgot to ask for his name. I explained the situation that I changed to a "no contract plan" so I shouldn't be charged a contract cancellation fee. He said I was correct about not having an additional contract under my recent plan but I still had a couple of months on my previous contract! Are you kidding me? I have two contracts at once? The man in the store never told me that. And the man I cancelled with over the phone never mentioned it either! How can I be under two contracts at once but only one plan?

The supervisor continued talked down to me like I was a little child and told me they didn't have to tell me that and that I signed the contract. Thanks T-Mobile for using ambiguous and hidden verbiage to ** over a reliable customer. How about a little courtesy to your customers? I told the guy they were crazy and won't see a dime of the $100. I paid my $55 prorated service fee and told him he could go ahead and send the rest to collections because I am not paying it. I ended up paying it all because I looked at my contract and saw the tiny itty bitty few words statement saying I was still under my previous contract and didn't want it on my credit report.

I am so outraged with T-Mobile. Do not use them as your service provider! If they don't catch you at the beginning, they will catch you sometime. They will nickle and dime you to death. Ugh! Also, beware of their insurance plans you pay for each month. If your phone is defective, you still have to pay them $20 to ship you a new one! And they also charge you $1.50 a month for paper bills in the mail.

When I contacted the manufacturer, they told me that they only provide support to their clients (network providers), and that they do not provide support to end users. I was not given any further explanation or offered any solution or compensation. I contacted T-Mobile executive office about the issue. They encouraged me to return the phone under the buyer's remorse clause they have for new phones.

I spent hours wasted on the phone with customer support. I returned the phone, but two weeks later have not been reimbursed and my account is not yet eligible for an upgrade. I am now considering switching to a different service provider. Unfortunately, all other providers plans that match my current one are about $20 more expensive per month or $240 a year.

First, let me say I do not care who reads this. Tmobile today said they were shutting me off period because of Sec 11 in their contract. My phone says centennial all the time unless I stand in a yard 2 blocks up the street. I was told numerous times that since I had nationwide calling and unlimited everything, this was not an issue nor will ever be an issue if my cell has another carriers name on it.

Now I have 3 phones totaling 1200 dollars that don't work with any other carrier because of sim card issues. Tmobile says they will not issue me money back; they tell me that there is no way they can help me, we're shutting you off period. Two different Tmobile customer reps, one called me never left a message. Good service huh.

Second I called them. There were two different stories and explanations and reasoning for my issue. It is a barbaric tactic that proves you don't get more, it means we take more and you lose. My issues with another carrier on my phone about 65 percent of the time, was numerously addressed and I was told there was no problem, no issue. I actually read the contract few years ago, yet it is my fault that I didn't keep on it.

Yet, is it right that a company can promote, and speak of getting more? Is it the consumers fault that they can't do their own job correctly? Now the new meaning of kids talk free makes sense, seems to me the stock will show how fast they fall. Manipulating another into believing their service is the best and giving wrong information on the phone constantly between employees to a consumer is and always will be an injustice to society

Then last January after my 2 years on the new plan, I tried to get my daughter's phone dropped from my plan because she was getting phone calls from adult men and I couldn't get those incoming calls blocked (p.s.: my daughter is 10). They told me that I had to have two phones on the family plan so it would be considered an early termination since I had upgraded my phone in August 2008.

So I have paid the extra $20 to have her on my phone until September 24, 1010 when I switched to Verizon. I switched my number and then contacted T-Mobile at the Verizon shop and made sure that the second phone number was also cancelled (I didn't want the same number my daughter had been receiving inappropriate calls on). They told me they would take care of that. I then called again on September 28 to make sure that the account was dead. They assured me that it was dead . They then asked me about my husband's phone number and I told them I didn't make any changes to that account. I just wanted to make sure that the other account was dead. They assured me that all was as I requested.

Today, I called because I am still getting billed for the first account. They told me that didn't have any report of a phone call on the 28th. I asked them to look at the other account and they realized that a call did come in on the 28th. I told them that was the call I made to make sure my account was dead. They said that because the phone call was recorded on the other account number (which is also in my name) that they couldn't go back and retroactively cancel the phone but that I had to pay the bill up to today.

They split the accounts and then they can't keep track of the accounts and I have to pay the bill. I have moved my husband's phone off T-Mobile now. They suck. I am removing my parent's Tracphone from T-Mobile after I finish posting this and I have emailed all 38 contacts I have with T-mobile letting them know what happened to me and that I will pay for their activation fee with Verizon if they can dump T-Mobile. It's only 38 people but at approximately $90/month per phone that should begin to hurt over time.

I didn't break the phone - there isn't a "store" that I can drive in to and get a replacement so why should I have to pay to have it shipped. This phone is new and I don't abuse my equipment in any way! (my son has the same phone and "uses" his and it is fine, but mine "broke" already). This sure isn't keeping this T-Mobile customer happy and sure isn't creating any future business with this family.

Now, here is the real problem. Because I had lost my previous HTC HD2 phone, Assurion insurance would not honor the contract because I didn't have my sim card inside, again that is another policy. I purchased the phone with T-Mobile in September 2010 and because my phone was not fully active, I did not open the box until 2 days ago and started setting up my features. I had to reconnect my phone to avoid the cancellation fees of $400.00 for the family lines that I have.

They cancelled me and I still have to pay them and if I don't pay in time, they will send me to a collection agency. Now back to my complaint. When I open the box and set up the phone, the Transformer application and Guitar Hero application was not working, so I called the company and after speaking with the representative. It dawned on me that the SD memory card was not in it. The representative told me that she cannot take back the phone because of the 14 day return policy. Can you imagine at I was a blazing volcano. This is not right, it is not fair. Always people say bad things about T-Mobile and I defended them. Unfortunately they like to smile and help you when they are taking your money but when you are helpless, they turn their backs. Well, that is humans all over. But I am a customer for 3 yrs!

I explained them it would be useless to me because I would have left the USA to be back home by that time and I would lose the US$ 50 I had on the phone and I expected to use to place calls. They said, there was nothing they could do about it. I explained I would like to have a refund on the credit card I used to pay the credit. I asked them to send me an email, so that we could have a way of communicating since their chat or online service doesn't work and I didn't want to wait on an international call for another 25 minutes. They said they couldn't send emails.

The representative transferred me to a third person and they left me waiting twenty minutes more and they hang up again. It is revolting the way they treat their customers. The nice talk of the representatives is useless, since they are not really interested in speaking to the customers. They leave us waiting and do not offer a simple email complain system. I want my money back.The best way to be in touch with me is by email **. I spent US$ 15 on the phone credited US$ 50 twice and the second recharge was untouched. Plus I spent almost one hour on the hotel phone waiting for their solution. God knows what the animal kingdom lodge will charge us for that.

I had two accounts with T-Mobile that consisted of seven phone lines. I was a customer of theirs for over seven years. My wife took a job in another state around October of last year. We went down to interview around August of 2009. During our stay, we experienced minimal cell phone coverage in the area. We returned home and as soon as my wife was informed that they wanted to hire her, I contacted T Mobile. At this time, I contacted T-Mobile and informed them of our plans to move, I also informed them about the coverage issues and inquired about what my options where.

One of T-Mobile representatives told me there was ample coverage in the area and there wasn't anything I could do except keep the phones or pay termination fees. I explained that when I was in the area, I could only get a signal in the center of town. After talking to a few people, T-Mobile finally agreed to remove all my termination fees. Of course, I wasn't ready to cancel my phones at that time, because I needed a way to continue my business and have communication with friends and family.

So, a couple of weeks later, I called back to make the proper arrangements and find out exactly what was need of me to make all the above conversation final. At that time, no one wanted to acknowledge my previous conversations with T-Mobile. I had to speak with at least four people and their supervisors to finally get them to review the notes and agree to what I was already promised. The supervisor informed me that for them to remove all termination fees, I would have to show proof of my new residents in person. At this time, I didn't have a hard copy of my lease or any bills due to me being over 500 miles away from my new address. So, I finally got a lease mailed to me so I could take it to a T-Mobile store for verification. When I showed it to the guy he didn't know what to do. He told me that he couldn't do anything with it and wasn't sure what I expected him to do.

I explained I needed a visual verification from T-Mobile to remove all my termination fees. He once again told me he had no idea what I was asking for. So I called T-Mobile and finally got a supervisor, explained to her what was asked of me. She reviewed the notes and asked to speak with the store representative. He verified my new address visually and verbally to the lady. I was handed back the phone and told the termination fees would be removed when I decided to cancel my service. I explained that I wanted my service until I moved, due to my business, friends, and family. The Lady told me to call back when I decided on a date. I would like to take the time to mention all this happened over a year ago and I am going off my memory and information received from T-Mobile, during our past conversation over the last year.

He calls them on three way, I speak with a representative. They go over my account, explain that I have a balance and they can't transfer a phone to a new account while I have a balance. We go over my bill, I ask if that was my final bill including all charges for that month. They informed me of my final balance, I asked if there where any termination fees applied. He found some termination fees that where applied. So, I had to speak with a supervisor to get them removed. Then I paid my final bill, and they transferred one of my lines over to my brother.

At this point, I was told and convinced that I didn't owe T-Mobile any money, that all my bills where paid, all termination fees removed, and my brother had his own line. I confirmed my new address and number with T-Mobile just in case. They told me they would send out a final statement saying I had a zero balance. About six months go by when I check my credit report online. I see that T-Mobile has posted negative and incorrect information on my credit report. I call them and speak with a representative. They told me at that time the information is correct and I had a balance of $452.00 (some where around this number). I explained that couldn't be right and they told me that it was correct, they also said they couldn't do anything because the account was taken over by a creditor. I got off the phone with them and called back. Got a new person and explained the whole story again, I think I had to do this a couple times.

Finally, someone actually looked over my account and found some problems. They told me that some of my terminations fees weren't waived. They went over it with the supervisor, finally they told me that before they could do anything they would have to request for the account to be returned. They said once they had the account they could make the appropriate changes and then they could send out a new bill. They informed me that the total owed would be around $52.00. I reconfirmed my address and contact info then told them thanks for the help. I forgot about the whole thing, I even forgot to look for a bill. One never came. Ten months later, about a month ago my wife and I was talking to a broker about getting a loan for a house. The lady informed me of T-Mobile being on my credit report. I was shocked to say the least. I've spent hours maybe days trying to resolve this issue, I could not understand why T-Mobile still refused to send me a bill and make wild accusations that I owed them $452.00. I called T-Mobile spoke to multiple representatives and supervisors. I finally got someone who wanted to review my account and look at the facts.

After speaking to her for over thirty minutes, she was figuring out the whole jigsaw puzzle of my account. She informed me that she saw where there were termination fees that still where not waived, also where I had previously spoke to a representative about six month prior to my current call. She was explaining the process and how she would have the fees removed, when I lost a signal and all hope of resolution.

I called back immediately, tried to get to the same person, but I was told it was impossible to speak with the same person. So, I tried to go through the whole process of explain this long drawn out sequence of events. The new representative didn't seem to get what I was telling him, he told me he didn't see a problem with my account and I owed $452.00, that there where no errors and he wasn't sure who I was talking to before or what she was doing to tell me that I had errors on the bill. I finally got of the phone with him tried a couple more and got the same response. I knew what the lady told me and wasn't sure why the other people were being so defensive. So I kept trying, I come to realize that some departments are set up to tell you nothing and some actually try to help. So, I couldn't get the same person but somehow I was able to get someone to transfer me over to the same department that the lady was in. Finally some results, at least this is what I thought.

Once again, I spend the time to tell this long story all from memory of course trying not to double back or miss any small detail that may put this whole thing together. The lady was very pleasant and understanding of me being irritated and annoyed. So, she goes over my account with me, informs me that there was never verification of my new address. I told her the whole spill of going to the store and having to call T-Mobile. She finds the notes, tells me she is making the appropriate notes, so if anyone checks the account it would be easy to find all the details.

She puts me on a brief hold to talk to her supervisor. She comes back and informs me that they will have to get my account back before making changes, which I've already heard this six months ago, I tell her. She reassures me that she has it under control and from their stand point I had a zero balance. I ask if she is sure, she tells me she is positive. I explained again that I heard this before six months ago. She said she was positive and if I had any concerns I could call back in two weeks for verification. I said thanks for all the help and let her go. She told me they would send out a final statement.

The next day, I got a voice message from a T-Mobile representative stating they had made the corrections and my balance was $252.00. I assumed this was the supervisor of the first lady I spoke with and she wasn't aware of the other changes that were made. I figured either way, I would get a final statement so I could review the changes and charges at question. Well, once again surprise from T-Mobile. I didn't receive a final statement, instead I get a call from a creditor. He informs me that T-Mobile had submitted an invoice with them. I once again was outraged and told him I needed to contact them. He told me the balance was $252.00. This was a different creditor then the last time and there were some adjustments of $200.00. He told me to contact them as soon as I had talked with T-Mobile and resolved the issue. About three days later, he calls back and leaves a message for me to contact him. A couple days later another lady from the same creditor calls. I explain to her that I've been extremely busy and had not had a chance to talk with T Mobile. She was very nice and understanding.

I explained my standing on the issue and she asked me to fax in a statement. I told her that I was outraged with T-Mobile and would just let my lawyer handle the issue. Due to my repeated attempts to resolve the issue, and me being told that the issue was resolved. Also I have never gotten a final bill to justify these charges they claimed I owed. She gave me the information to her firm and told me to contact her if I had and information for her. Once again, I couldn't understand why I keep getting mixed information. So, I call T-Mobile. Ask to speak with a supervisor. I was redirected to another department, which told me I would get a call back. They called me back very quickly, I explained to the lady I needed to speak with a supervisor. She told me that she couldn't transfer me until she knew why. So, I proceeded to explain once again. Finally, she got me to a supervisor. I started to explain what I was told and that I was contacted by a creditor that told me something different. I couldn't even finish tell her the whole story before she started interrupting me and telling me that the balance owed was correct. I informed her that she sounded upset and I needed to finish explaining all the conversations with the multiple representatives for her to actually understand what I was told and what had happened. She told me what she saw and why she felt I owed the balance.

I explained that I had been told multiple balances starting at $452.00 down to $0.00. I told her this caused concern for me and I didn't mind paying any balance owed. I asked her for a final bill or statement of the charges that I never received. She informed me that she didn't have access to that information. That only the creditor could get that information for me and I would need to contact them if I wanted that information. Some how she could see I owed money and verify it to herself and try to explain to me why I owed money, but she couldn't give me a final statement. I never received a final statement. I got off the phone with her and immediately contacted the creditor. I asked her for a detailed statement. She informed me that they didn't have access to that information, she could only send me an invoice. So let me get this straight, I am being billed a questionable amount and no one will provide me with a detailed statement of why I owe this money. I proceed to tell her the whole story, she apologizes for my haste and says she will try to help out. She ask her boss if they could get me a detailed statement, he informs her that they have access to the statement but are unable to send out detailed statements. She tells me she will look over everything and see if she can see where the misunderstanding is.

I then ask her what the charges are for. She tells me that the charges are for a early termination fee of $200.00 and remainder balance of $52.00. I tell her that I was informed that all termination fees were removed. She informs me that if I can get a letter to state, I don't owe any early termination fee she can remove that portion from the bill. I ask her if she can acquire that from T-Mobile, because I didn't believe they would do anything to help me. She said she would do what she could. Well, with high hope, so some resolution I started think about what the creditor told me, that if I got a letter stating that I don't owe any early termination fees things would be resolved. So I tried to give T-Mobile another chance. This time, I didn't bother with the supervisor, I just politely asked a representative for the information. Well that didn't work. The lady told me that my account was taken over by a creditor and they couldn't provide me with any documents or information.

Thanks you for your time. My number with T-Mobile was **.

Also, the manager wasn't professional, he was like making fun of the issue. The worse thing is that we have a contract for 2 long years, for this reason we have to stay with T-mobile, otherwise we have to pay the fee of cancellation of $200-300. Somebody have to do something for this abuse. We don't have to pay for something that we didn't do. Thank you.

I told them to look at the notes for the agreement they had made with me about the $19.99, they said again I was in the wrong dept and they had to transfer me, I waited on hold 35 minutes no one came on phone. I have had service many years with them They changed their prices during this contract, messaging and 411 calls and I can’t pay all the extra money, even their contract says if it’s a hardship if they change prices during the contract I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 calls and messaging, but they still are using guerilla tactics to squeeze money. I’m hoping you can help me. Regarding an attorney I can’t pay an attorney unless they take this case without upfront payment please don’t call. Thanks.

So, I call back and they said that they can't give me a new number unless I pay for it and start a whole new service again. I told them to look at the notes for the agreement they had made with me about the $19.99. They said again I was in the wrong dept and they had to transfer me. I waited on hold 35minutes, no one came on phone. I have had service many years with them. They changed their prices during this contract, messaging and 411 calls and I can't pay all the extra money. Even their contract says if it's a hardship if they change prices during the contract, I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 call and messaging, but they still are using guerilla tactics to squeeze money. I'm hoping you can help me.

After many months of the same aggravation, I was told I needed a different phone. I was informed that the Blackberry was known to have excellent reception. My service is no better after getting the Blackberry. I called to complain and was told to continue trying it. Still no better. When I called again, I was told it was too late to return or exchange it. I have had to go to the T-Mobile location and troubleshoot the phone, spending a minimum of 2 hours each visit in order to have them replace it. I pay insurance but I am forced to endure the same routine each time.

I have returned each phone but T-Mobile claims not to have received one of the four replacements. They are now trying to charge me $330.00 dollars 'restocking' fee. My service bill is paid but they cut off my service anyway. I called and it was cut on again after being on the phone 45 minutes. I was told two days ago that I live in a "moderate service area" which is defined as it being necessary to be outdoors in an open area in order to receive a call or to make one.

I pay for unlimited minutes, but the availability of minutes is extremely limited. It requires at least 20- 30 attempts at dialing a number in order for me to connect. I rarely receive a call because it doesn't register with my phone. It goes to voice mail. 90% of my calls are dropped relatively quickly into the call, or the person on the other end of the line eventually cannot hear my voice even though we are still connected.

I filed several complaints with the BBB, and T-Mobile's response was that they do not guarantee service. That's awfully convenient. What exactly am I paying $80.00 a month for if not service? And why is it advertised as 'unlimited'? I can't use minutes unless I have service. There have been times that I wasted a couple of hours on the phone trying to reach customer service. Before I could get anything resolved, the call would drop. All I get from T-Mobile are excuses or arguments.

I have four lines with them and have requested to get out of my contracts but they will only let me out of two which are done in a month anyway. Why should I have to pay for something I can not use? They even told me that it may be my phone, a g1 which I loved and gave me a Cliq to replace it. That wasn't the problem and now I'm stuck with a phone that I would have never gotten in the first place. They won't even give me my old phone back. I'm now stuck with the contract and a phone I don't want.

I told them it's not even opened! They just said, "Don't care, by law we don't have to take it back just because you don't like them". Why didn't your branch tell me that in the 1st place instead of sending me from branch to branch with 2 kids. They wasted my day and money. Tossers. Not going with them again and when my contract ends then they are history. Good bye T-mobile.

The T-Mobile representative was articulate, knowledgeable and helpful. He ported two of our numbers to Verizon and cancelled the number belonging to our son who no longer needed a phone as he had recently reported for missionary service where a phone was not needed. We paid up our T-Mobile bill and returned to D.C.

Imagine my surprise then when two weeks later, we got a bill from T-Mobile. I called them. They had not canceled my son's phone and refused to accept responsibility that this was their mistake. Four people can tell you that we canceled all our phone service with T-Mobile that day. T-Mobile insists (rudely, and consistently in spite of appeals to a supervisor) that this was our mistake. How is this our mistake? When will T-Mobile realize that their insistence on collecting $43 for their mistake is nothing short of stupid? Nobody in my family, nor any other person who asks questions about providers will hear anything but negative feedback from me about their service. Shame on T-Mobile whose corporate policy seems to be never under any circumstances admit mistakes and don't speak politely and reasonably with customers who are leaving their service.

If they called the party back, it would drop again after a few minutes if they were still in their house. Go outside and they could talk forever. Their house is in Huber Heights, Ohio and my house is in Richmond, Indiana. I was not having any problems. I still am not having any problems except for Customer Service at T-Mobile. Contacted T-Mobile on the following dates: 8/26/2010- my daughter talked to someone at the T-mobile store in the mall. He suggested, she switch out her sim card. She wanted to back up her phone numbers before he did that. The dropped calls were not real bad then. She said she would come back. 9/11/2010, my daughter still having problems with dropped calls, so she went back to the mall and they switched out her sim card.

9/14/2010, still having dropped calls and getting worse, so my daughter went online and they said they would send out a tech to check the tower. Ticket number 3689656. 9/15/2010, still having dropped calls, so I got mad and called Customer Service. Called at 11:16 am and before customer service rep came to the phone I was disconnected. I wasn't having trouble with dropped calls in Indiana, it was my daughter who was having the problem in Ohio. Called back at 11:22 am and the call got terminated again before it reached customer service. Called back at 11:23 am and finally got a customer service person. She said that the call from the 14th had 72 hours for them to do something before she could enter another ticket on the problem. 9/17/2010 dropped calls problem still not solved so I called Customer Service back again. She said that she would send someone out again and to wait 72 hours again.

9/19/2010 - some text messages from this day did not come through until afternoon of 9/20/20109/22/2010. My son-in-law stood outside in the rain and called Customer Service because he could not call from inside the house. They bumped him up to tier 2 and he talked to them. They said that they would send a tech out to check some things out but to give them 72 hours again. 9/24/2010, called my son-in-law at work and told him the problem was fixed. He replied that was funny because his wife had just been dropped when she was trying to talk to her mother that morning. They said they would keep looking to find the problem. 9/28/2010, things did get a little better.

One call to my daughter lasted 10 minutes before dropping me. Then it went the other way again and it was 1 or 2 minutes before being dropped. I called and talked to a Customer Service lady and asked her right away for her supervisor. She put me on hold for a short time and finally got a supervisor. That supervisor checked and said that they had done all they could do and there wasn't anything else that could be done. I argued with her that this was unacceptable that we would have to put up with these dropped calls and her comment was we can't do anything else, we have done all we can do.

I asked to talk to her supervisor and she said she couldn't leave me on hold that long. I told her, I didn't care I wanted to talk to her supervisor. She left me on hold for over half an hour, checking to see if I was still there from time to time. I finally got another lady and she was nice but when she put me on hold to call Tech support she disconnected me. I assumed it was on purpose because she didn't call me back. 9/28/2010, my son-in-law called from work and told them he wanted it fixed.

He also told them the rude and nasty way that I had been treated that morning. They let him talk to tech support and they told him that it wasn't fixed and that if it had not been fixed by Friday (72 hours again) that they would send them WiFi phones. He has a Nextel that he uses for work and he has no problem with dropped calls in his house with it. He told them that too. They have 5 phones in that house and all but the Nextel drops calls after only a few minutes. It is hard talking to someone when the call is being dropped several times during the conversation.

I went into a T-Mobile center at Valley River Mall in Eugene, OR on 9/21/10 at 19:36:10 and was told they could not print the bill for me as it took too much paper (6 pages), but they could pull it up on the monitor and go over it with me. This is what I did, and paid the bill right then. At no time was it mentioned that the final bill was now $106.40, and would keep going on forever! All that viewed this account should have seen that I was no longer with T-Mobile and made sure there were no hanging charges. Now I get a bill to say I still owe! The call to customer service on 9/27/10 at 5:15 pm was another lesson in frustration and ineptitude. This is absolutely intolerable. I will never consider staying/returning to T-Mobile again. As soon as my contract is up for the T-Mobile Home (January 21, 2011), I will be canceling my mother-in-law’s cell phone account and the home phone and move all to another company. I certainly have learned a lesson, and they have lost a customer.

Then they sent the back for the phone and told us that they were going to have the battery one day later. I waited for my UPS truck to come and of course there's no battery, so I had to call back again.

I then talked with the insurance person and told them not to guarantee anything they couldn't come through with, and he told me that he was not responsible for another employee's mistake. So I then asked for the name of the other employee who guaranteed the battery in by Thursday 9/24/10 and he refused to give me either her name and his name. I asked when they would send it in and they then told me I had to wait until Wednesday, 9/29/10 and pretty much told me I was out of luck. I asked if they could send it in earlier because of the inconvenience they caused and they proceeded to tell me no. So now, I pay for insurance every month, and I've been without my phone for a little less than a month now. It makes me wonder why I'm paying for such terrible customer support. I'm honestly close to paying the 600 dollars to cancel my 3 phones, because in the long run, that would probably end up saving me more money.

They said that they had to send out a tech and find out what the problem is because I should have service and they don't understand why. I have been on the phone back and forth with them. I spent over three hours so that they could figure out what the problem was. I said to the women that I want to just cancel my contact and they said for me to wait, see what the tech said that would be checking the area for coverage. I never heard back from them. When I called again, it was the same thing, same excuse. I have three kids and one with a disability.

My husband is in the military and I need to be able to keep in touch with him. I am alone with my kids a lot and I need a reliable service for them and for me. They said that they would be happy to help me by paying $500 per phone and they would offer me a $75 return on them. I would like to just get out of this contract so that I may pursue another company that could give me what I need.