T-Mobile Reviews

Then, a supervisor told me they wouldn’t refund anything because the auto pay was set up on my end. I will mention that never once have I signed up for any type of automatic debit. Living on barely $1000/month hardly guarantees the amount of money in my account at any given time. So, for me to do so would not only be ridiculous, it would only be to my detriment. So, now I'm locked into a year longer of contract with a company that can apparently at any time debit money from my account, screwing up any plans I make for my money, and get away with it. Do not trust these people!

In order for the upgrade, I had to renew my contract for another 2 years. I gave Tmobile another shoot to give me the service I deserve and what better shot then the HTC Sensation. So far, I have had 4 replacements and as of now waiting on a 3 day trouble shooting, then they told me, "if that doesn't work, we're ready to move ahead." Whatever that means. But what's more important is I'm ready to move on. To be continued.

So in the summer, I started getting a more expensive phone bill. When I called about it, I was told that the CSR had added a data plan to my phone, which I never would have asked for in a million years, and that I was on a new contract term. I was shocked and furious. After going through all of the contract dispute avenues recommended by T-Mobile, I am convinced that they can provide no proof that I agreed to a contract extension. They simply keep appealing to their own written documentation of the March phone call. However, my whole dispute is that this documentation is misleading. Unless T-Mobile can provide proof of my agreeing to an extension, they should not be allowed to stick me with an early termination fee. And of course, they cannot provide a phone recording of me agreeing to the extension because I did not agree to one. Further, they obviously don't have my signature either.

So legally, they should not be allowed to haggle me with payment for an early termination fee unless they have proof of my agreement in the form a my recorded voice or my signature.

I have now cancelled my plan with them and they are threatening me with turning the early termination fee over to a collection agency. I have been a T-Mobile customer for over nine years, and this is how they treat me. If you are reading this and considering T-Mobile, do not do business with this company. They cannot be trusted.

I told them that I will cancel my line with them and they told me that since I had changed my plans so many times, I had renewed my contract and I would have to pay $200 to cancel my line. Tell me TMobile, why am I paying $25 for data plan that doesn't work 90% of the time? Why do you even advertise that yours is the biggest network and then it only works at certain spots?

In August 2011 we were billed over $200 more than normal. We had gone way over our minutes but didn't know it. How did we not notice going over hundreds of minutes? Since June 2010 we have always checked our usage on the "my account" app on our Nokia Nuron touch phones. Minutes have always been reported collectively for our two phones on the plan. Apparently, starting at the end of July they started reporting the minutes separately, per phone. We were never notified of this change and are stuck with the bill because we used the minutes. Would anyone in their right mind have used those minutes knowing they were being charged for them? No!

I called customer care numerous times and finally figured out how to avoid being transferred to the Philippines. I was accused of being dishonest, disconnected multiple times, and left on hold a couple of times for over 30 minutes. I finally gave up trying to dispute the charges after managers told me there was nothing they could do (besides the $50 credit they applied to the account).

I set up payment arrangements and split the bill up in two payments. The first portion I used our credit card to pay right then and there on the phone. The woman got my bank routing and account number and set up another payment for 2 weeks later. Our service was cut off this morning without warning. The first customer care person I talked to, after being forced to pay the remainder of the bill before even finding out what went wrong, said that an automatic payment had never been set up and that I should have the notes read back to me to make sure this doesn't happen again.

We looked into listening to the recorded conversation but her "supervisor" said that was no longer allowed because of too many situations like the one I was in. All the more reason, right? My husband called back when we found a confirmation letter T-Mobile had sent regarding the automatic payment and was informed that the payment was "backed out" because of insufficient funds. I would be happy to show anyone our checking account balance and history, showing that we had more than enough to pay the bill. We are now stuck with a $40 charge to reactivate our two phones.

I don't know who to turn to for help. I feel like T-mobile is being extremely dishonest with loyal customers, trying to squeeze all the money they can out of us. Any company that does this ends up bankrupt. We have told our whole family, and we have large families, and all our friends to never get T-mobile. We will be probably pay the early termination fee and be done with this company forever.

That was last October 2010. In January 2011, I noticed that I was being charged a couple dollars extra and looked at my bill. When I noticed that I had a strange number on my bill, I called customer service. They said I had signed up for a new line. Never had I asked for a new line. Every member in my family already had phone lines. I told the representative that and he said there was nothing that he could do. I continued to be responsible and paid my bill and I also continued to try to get this resolved. After hours of speaking with different representatives, I was told that they would cancel the line. I just opened my bill tonight and saw that I have been charged $59.99 for that line. I just hung up with the supervisor and she said that her shift was ending and she couldn't help me until Wednesday.

I am so disappointed and frustrated with the way I've been treated. I definitely cannot recommend this company to anyone!

I'm very disgusted with the fact that they would send me a cheap refurbished phone and state that there is nothing they can do. I've been with this company for over four yrs and this is how they treat ..per say 'a loyal customer' .. How can you give me something worthless and refurbished?

Just this week, my husband received a text message telling him that we now have a data plan on our phones at a rate of $1.99 per minute. We did not ask for this. When they added the data plan to our account, they reset our contract for another two years. Whenever we call or try to talk to someone in person, they continue to claim that we requested the service upgrade. Neither my husband nor I even have text messaging features on our phones. Our cell phone is just that--a phone.

We are at our wit's end, and they say that if they remove the data plan that this will cancel our contract, and we will have to pay the cancellation fees. If we try to change our billing back to remove the auto-pay feature, they say that this again voids our contract. Since they have access to remove money from us at anytime, we are stuck between a rock and a hard place. How do we break our contract and not get taken to the bank?

I waited 30 days then I called Tmobile and I spoke to Mr. T. *** ( operator # ***). He told me to call back in two days with my bank information so that the money could be put back into my checking account. I called back in two days and gave my banking information and was given this confirmation # **. I was told that in 5-6 business days my money would be in my account. That was on Oct 22nd. After 6 business days, I called Tmobile back and everyone I spoke to kept transferring me to someone else . So, I called the main office but the only thing the operator did was transfer me to someone that I had to leave a message with. I haven't heard from them. I have never had a problem out of Tmobile out of all the years I've been with them until now.

Due to the information I was given by this T-Mobile associate, I shopped around and found that Verizon was offering great promotions and had better coverage in my home (which is where I had the worst reception with T-Mobile) and decided to go with Verizon and signed a two year contract with them based on the information I was given by a T-Mobile representative that I would not incur early termination fees. Then I called T-Mobile exactly 2 days after my first call to inquire about early termination fees in order to cancel my service. At this point, I was then told by a different representative that I would incur the full amount of early termination fees in addition to have to pay out the remainder of my contract duration in full, when I was told by the first CSR that I would not be imposed to those charges.

Consequently, I was furious that I was given faulty information and still had to incur early termination charges. I asked to speak to a supervisor at this point and this is when the CSR stated that he could speak to the supervisor on my behalf and after repeating myself to please check the recording of my first call to customer service because all was asking T-Mobile to do was to adhere to what I was told, because based on that information I made my decision to cancel early. I was put on hold for ever. It felt like then this CSR said he would adjust my bill to either pay the surcharges of my regular monthly fees or the partial month of my phone usage (since I was only 10 days in my monthly billing cycle) and removed the cancellation fees that I was told I would not incur by the first CSR, and only got him to agree to this after arguing with him for 30 minutes that I was given faulty information. And that is not my fault that their representatives are not knowledgeable about their fees.

He apologized for the inconvenience and said my bill would be adjusted. I thought my issue was resolved, but come to current date, I received my final bill from T-Mobile where they are still trying to charge me the early termination fee of $100 in addition to my full month charges and taxes (my normal monthly bill was never over $150) totaling $186.00, so not partial charges at all. So I called T-Mobile again and reiterated the entire conversations I had with both representatives with a supervisor and all he could do was apologize for the faulty information and reduced my bill by $35 dollars. This I find to be so unethical of them to lie to their customers and still make me pay for their mistakes. I will never ever do business with them again. I do not recommend this company to anyone. They say one thing and then do whatever they want in the end after all anyway. I am disgusted by T-Mobile and their unethical ways. Please save yourself the agony and don't do business with liars.

I am very unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience, however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would not give me the $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $20 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. Your CSR's cannot understand the English language and do not help anyone! T-Mobile is the worst company I have ever dealt with. Consumers beware!

In May, 2011, I lost the phone and filed an insurance claim with Asurion, the insurance provider that they work with. I was sent a defective phone. In calling T-Mobile, they were unable to assist with getting the phone up and running. I returned to a T-Mobile location and still got no assistance. T-Mobile was pointing fingers at Asurion and Asurion was pointing fingers at T-Mobile for fault. Finally, I was told to ship the phone back with the return shipping label, which was a USPS label. I took the phone to the UPS store that day and returned it to their warehouse. They are stating that they never received the phone and they are trying to charge me $252.58 for a restocking fee. Because I don't have a valid tracking number, they said that there's nothing I can do but pay them for a broken phone that I shipped to them months ago.

In addition, the second phone that was sent to me in June 2011 was sent with the incorrect battery. They refused to rush me a correct battery. I requested a new battery be sent and was told it would take seven days. I waited the seven days. To this day, I have not received the battery. So I called T-Mobile again. Finally, someone notated my account that I could go to a T-Mobile corporate store and get the correct battery at no charge.

Regarding the missing phone, I have contacted T-Mobile numerous times and have dealt with numerous rude agents. One in particular was so rude and insulting to me that he made me cry because I was so frustrated. I have a copy of the shipping label that they would have paid postage on to receive, yet they are unable to locate. I have filed a claim with the BBB and Jason ** from their Executive Customer Relations department is trying to fight with me saying that the charges that are due are a result of downloads, mobile usage, etc. That is not true. The only charges that I owe are due to the restocking fee for the phone that I shipped back to them. In addition to that, he stated in his first rebuttal to the BBB that if I could provide a tracking number or a confirmation that the phone was sent back, then the restocking fee would be credited back to my account. I provided a letter and a copy of the actual shipping label to him and to T-Mobile Customer Relations, T-Mobile Corporate headquarters, and a few of the top execs via email requesting a resolution and a call back. I have heard nothing from anyone that works there and cares about their customers. I'm disappointed and feel like any good words I said about T-Mobile were in vain after this past six months of inconvenience and rudeness.

They are threatening to turn off my phone if I don't pay them in the amount of $252.58 by November 25th. I'm waiting to see what the result of my BBB complaint turns up. I've also filed with the FCC. If they want to battle me, I'm down for a good fight because this is ridiculous and I refuse to put my hard earned paycheck towards their incompetence. I really want to cancel my service with no early termination fee, get these charges reversed, pay my last bill, and go with a company that isn't going to treat me like I don't count.

I f I am not using third line and why I should stay on that contract plan which was advertised false by t-mobile representative. Even I am a city of NY employee, they are not offering 15% discount to me and charging $10.00 since 2010. They need to reimburse all my money over charges and contract should be ended on Sept 2011.

I called many times. They do not have any customer support available on the phone. They said, write a complaint letter to relation office. Please resolve this issue as your earliest. I am a heart patient and I cannot go back and forth with them. I am in stress a lot b/c of T-mobile. If something happened to me they should be responsible. My contact # is **. 1 month they charged extra $35 because according to them, I downloaded from the internet. I even do not have text messaging because I do not know how to use text message. How can I use data plan? If I do not have data plan in my contract then why are they charging for internet access? I requested to block my internet and text messages. Why always put some extra money? Please resolve all issues.

However, my 1 year warranty expired on Oct 23, 2011. I told them that the problem pre-existed that date and I even went into a store on Oct 5 with the same problem. They didn't care. They said I had to buy a new phone. I escalated 4 times because I thought that someone was likely to have some common sense, but they all said the same thing, which was basically, we don't care if you were a 10 year loyal customer and your problem happened weeks prior to the 1 year warranty. We want our $200+ for a new phone and we have you by the balls in a contract, so deal with it.

I am currently waiting for a supervisor and it's 36 minutes and still counting. This is absolutely unacceptable. They are the worst service ever. I will be looking for another cell phone provider. They have now lost a customer of over ten years. I have been patient but enough is enough.

This is nonsense. I let them know that I am not at will to provide such information since I am a victim of identity theft. They could care less about your situation no matter how serious or if you have no control over it. It is disgraceful. I have been disrespected by T-Mobile customer service agents and yelled at over the phone. I have had my device replaced over 6 times, and one of the phones almost blew up in my face or at least I thought it would because it became overly heated without me using the phone. I could not pick up the phone or carry it for several hours.

After the phone cooled down, I thought it would be safe to turn it on and found that the phone was dysfunctional. I could not make calls or do anything without the phone overheating or shutting down automatically. A customer service agent stated that I had the option of selecting a new make and model and offered something I was unfamiliar with, but reassured that I could call back again and have the same option the next day. When I called the T-Mobile tech behaved in an ill-mannered way and told me that the only option I had was receive the same phone. In retrospect of some of my experience with T-Mobile I have been insulted, disrespected, given false promises, told that if I transferred from one plan to another that I will have to pay over $500.00 in costs.

We believe T-Mobile should be investigated for rendering less than satisfactory customer service, defective devices that can harm a customer or cause a serious injury, high priced service plans for less than quality products, severe network and software problems that T-Mobile promises to fix and do not, billing inconsideration and unrealistic policies that are costly to the customers, customer service reps are concerned with pushing products as oppose to finding a suitable solution for responsible customers who call in advance, false advertisement about products and services, customer is discouraged from reducing the service plans, and bill is unclear as to where the charges are coming from, etc. I almost lost my face this summer with the phone that overheated and could have been severely injured.

T-Mobile's response was that I should take it into a branch so that a Technician can test the phone for any damages. The Technician was supposed to repair the phone because that is what insurance covers. Insurance is paid every month and they do absolutely nothing for the customer, but repair the phone. When I asked to pay for insurance of a higher price I was told that it was not doable and it had to be done within a certain amount of time. T-Mobile is ripping customers off!

I spoke to multiple people at T-mobile and they were all nasty to me. No one even took the time investigate my dispute. Needless to say, they even yelled at me & stated if it’s under my name then I needed to pay. Prior to the default payment, the account was paid monthly so according to T-mobile all the charges are valid. I ended up with two (2) $200 early termination fees along with other associated fees totaling up to $735.36. If everyone gets together to file a class action lawsuit, I'm in. The charges are wrong and cannot be proven by any legal documentation.

I have never hated an actual company, but T-Mobile has become the first.

I took the charger to the T-Mobile store in Horsham, PA. I was told by store manager Jeremy that he would not replace my charger due to the 30 day return policy. The charger worked fine within the first 30 days, it was dysfunctional after 30 days. He stated that since I was still under warranty, he could mail me one for $20.00. That's ridiculous because I can buy a new charger at Wal-Mart for $15! I have been a loyal T-Mobile customer for over 3 and half years and T-Mobile wouldn't even give me a replacement charger. This is an outrage and I am extremely dissatisfied with the customer service I received.

I am also unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would give me $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $420 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. T-Mobile is one of the worst companies I have ever dealt with.

I am Karen of Bend, and you put me on 10/21 date. My concern was not the actual date I ported. I tried to come in as close, but I was mainly concerned with going over, especially when the phones did not port over equally. My question is how T-Mobile can justify denying me the right to let my contract run out. What clause in the contract said that I had to call on the last day to stop them from continuing my contract against my will? Then, they manipulated, charging me extra by cancelling on their own, against my specific directive and, most likely, due to their own internal policy. What if the port had only taken 1 day? I don't think the timeframe for the port is the issue. They manipulated the charge. It is not a legal one or part of the contract. So, does that make sense?

After two weeks, I was told we needed tower built in the area. And that they had numerous complaints. The area is rated excellent for reception.The phone only works from 10a.m. till.6p.m. then you cannot longer make a phone call other than wifi. I turned phone back on after 2 weeks, was told calif. Buyers remorse covers my contract by 5 different people, they filled out numerous complaints and fix it. After cancelling service--which did not ever work , I received a bill for 580.00 for early termination of service.

They told me that, their contract states that whether or not their service works or is provided, I am responsible for the contract early termination fees. That I must pay or suffer the consequences. They never provided me with the service they said in the contract.

Sadly, I began to notice a change for the worse in May of this year. I found myself clashing with representatives over a $4 inaccurate 411 charge. Then when I disputed the charge, T-Mobile cut off my service without notice and then charged $30 to reinstate my account. They finally agreed that I was correct about the incorrect charge. OK. The same thing happened last month. At first a rep said that they couldn't credit me the $4 since I had already gotten a similar credit earlier this year. When I called back, a different rep was glad to make a $4 credit. So, clearly, there is no consistency in policy. Bottom line was over a few dollars, I felt that my loyalty meant nothing to them (naive me) and thrice treated like a slacker. To add insult to injury, I came home to find that I had incurred a $200 termination fee for closing my account before my contract period was up. When I called customer service, 2 people said that nothing could be done to lessen the severity of the charge. After 14 years, I am left with a very bitter taste in my mouth. I would not recommend T-Mobile to anyone considering them as a carrier.

I will go to an actual T-mobile store to see if they can assist, but if they can't I will find another avenue to deal with T-Mobile. Any assistance is appreciated.

Then, they told me to "just get online" to see it. No customer service at all. Very poor service. I asked them to go over the itemized charges while they were on the phone. They told me that they do not have access to the statement. I told them that, obviously, no one has access to the statement. They only called for a random figure that they want to be paid over the phone. What is amazing is when you call, you get this loud horrible music and the worst static. It sounds like they are using old two-way radios. I can't wait for my contract to expire. I have been a customer of theirs for almost 10 years. I am so done with them. I know that with the growing market, I will find a better product and a company that cares about its customers.

To date, I am now being charged for 2 phones that were returned back in July. They told me they provided me a collection hold form ID# available which would stop any interruption in my service. Well, after two different calls to see how that was progressing, this morning, it was suspended. So much for that helping. They claim everything was satisfied, although I never received anything via telephone call, text, email, or writing. So, I am just to accept their word that everything is right and it's all in their favor. I am going to the FCC to find out what can be done about this.

T-mobile has decent service and that’s why I was with them for so long. Recently though, they are trying to get every penny out of you by enabling random services without authorization. Go to a better provider like AT&T or Verizon. At least, they don't try to stab you in the back.

When my final bill came for AT&T, I took this into the T-Mobile for him to give me a check to pay this bill off. The manager Will then told me that he was not able to pay the bill off once he saw the bill was $287.00. He said that he can just discount my bill with T-mobile. I said that was not the agreement. I said that when I agreed to transfer to T-Mobile, he agreed to pay my bill off. We continued to go back and forth. Finally, I gave up and I am not speaking to an attorney regarding this. He did discount some of my bill. There is still $87.00 that he did not pay off my bill, that I had to come out of pocket to keep my cell phone service on. This is the worst company. I made the wrong decision in coming into that T-Mobile store. And I regret this totally. I'm asking this attorney to find a way to get me out of this contract. I want out. This company is nothing but a scam. They are artists, scamming poor working people out of their money anyway they can.

I wrote a letter showing them proof of my dates of "porting" and when I called. I called my Visa and had them remove the bogus charge of $50 per phone, $150 total. Now I have a letter from T-Mobile stating I owe them $175. They are claiming I canceled my contract early. I never canceled my contract at all. I specifically stated in my phone call that I was running the contract out to the end. And I asked what I needed to do to ensure they did not try to charge me for extra days after the contract expired. They canceled me due to porting. They entered it as a cancellation when the port came through the last day of the contract. And they are now charging me trumped fees.

I called T-Mobile Corporate, but was told that I would have to leave my number and the reason for my complaint and that they would get back with me. I do not expect them to get back with me because this is their game.

T-Mobile has the absolute worst customer service for resolving complaints. They are notoriously known to price gauge consumers. Even with a death in the family, they will not budge of removing outrageous fees.

In August, I got an MSM from T-Mobile to upgrade my phone from Android 2.1 to Froyo 2.2 via Samsung Kies that can be downloaded at T-Mobile forum site. I downloaded the Mini Kies then did the update. As soon as the update was done phone, my phone turned off and never turned on again. I called and T-Mobile did Warranty Exchange that cost me $20.00 plus shipping.

Within 30 days, I got another message that tells me to update my OS. So I thought T-Mobile already fixed the OS so I downloaded and did the update again. Once again, the phone was still dead. I chat to let them know what happened and they charged me $20.00 again as Exchange Fee and for them to ship it for free.

When I sent my phone back, I got $90.00 extra charge on my bill. I investigated to find out from T-Mobile that the phone that I sent back was damaged with water. But how can I proof it wrong?

They have the phone and they don't want to help me or even talk about it. They could call or send me an email informing me that my phone has been damaged by the water and that they will be charging me $90.00 to get a replacement. They know that T-Mobile or any other company can charge what ever they like and no one can do any thing about it. I even called Samsung and they gave me RMA number for that phone. I should have sent my phone there and I was told me that if phone has warranty issue, they will let me know the charges.

Now, I don't know what to do. I have witnesses. They watched me upgrading and the phone died after the upgrade.

They refused to waive the fee, unless I agree to another two year contract. I have been in a month to month situation for several months now. All they say was, “If you don’t sign the contract, I the charges are valid". Consumers, beware if you consider this company now. I was shell shocked of the turnaround in their practices in six short months. They can go to hell before they get another month out of me. I cancelled my subscription.

We keep calling T-Mobile, but they were sarcastic. My husband, Daniel, told them that he lost a customer because of this situation of not having a service. He needs to walk several blocks from the apartment. The representative's answer was to keep walking until they put the antenna. I also went several times to RadioShack to speak to someone. They also said that they don't understand why T-Mobile gave us service if they knew that there was no service in Monsey, NY. They also tried to talk to a representative to explain that there was no service in Monsey, NY, but they didn't care. They just said that we need to pay the money for the service and also for the phone.

The total bill came out to $808.66. I don't know where they got the amount. The cancellation for the phone is $200 each phone. For the two phone, it will be $400. I don't think we need to pay this amount when T-Mobile admitted that there is no service here. I also tried to talk to a T-Mobile representative that I just lost my job and I will pay $50 a month, but they refused to help me.

The nightmare happened again this month. Four of my phone lines (5 of them) were billed with the data usage charge (in 15 days, ranging from $7 - $20 each line). This time around, things getting worst small data usage shows up every hour every day (day and night). It all adds up. We have Verizon FIOS high speed WIFI internet at home and we have the data connection turned off on all phones but the usage still showed up every day every hour. I called T-Mobile and the options that I was given, 1. Sign up for the data plan. 2. Throw away all our Smartphone (they are not from T-Mobile) and replace them with some T-Mobile dumb phone and ask for the pay per use service being blocked. 3. Pay the penalty of $200 per line and move to the other mobile carrier.

At the end, T-Mobile offered me the cheapest option, sign up to their simple 200mb data plan on each line, which cost us an additional $50 a month (on top of the already incurred $50 pay per use data usage charge). We have one more year to our contract. After that, I am canceling all our cell phones service.

So pay $19.95 a month to sign up for that and we are good, that will lower our bill. I have called them 5 times to see why our phone bill is still $1200.00 even though we signed up for the BBM. This has been going on for 3 weeks that I have been going back and forth with T-Mobile. They keep accusing me of not setting it up correctly and my husband of not using it properly, along with when I call them, they are not giving all the information I am asking to make sure we are using it correctly. I have asked them every time I call and it's always a different story, finally them stating the error is not with them, but with us. Of course it is. Even though I am receiving my husband's BBM messages in my BBM inbox and vice versa, and we invited with the PIN.

We have done everything the instructions tell us to do (because heaven forbid a T-Mobile rep go the extra mile). For some reason, my husband’s BBM's (according to T-Mobile) are coming in as a text, thought T-Mobile previously told me that I could not receive an sms text in my BBM inbox. Confused yet? So are we. Every time we call, it has always been something different with T-Mobile. They have also been very rude saying things like; well you know you don't have to text your husband so your bill won't be so high. While that may be true, I am sure this ** has never had a spouse deployed. Plus the fact that they are accusing us of lying of how we contact each other. Unfortunately, we still have a year left on our contract, but I am at the point of hiring a lawyer because of these ridiculous charges and the fact that T-Mobile is accusing us of not doing it correctly, when we have followed all of their instructions to a "T".

T-Mobile will find a way to penalize you. This is a clause that they have worked into the contract knowing that no one is reading the fine print. Also, one woman at customer service thought it was unfair and wanted to help me. But the four men I spoke to after I got accidentally disconnected said that "this is valid." They didn't care even a slightest bit about keeping good with me as a customer even though I paid them every month on time and bought the biggest package they had for years. I explained that I was trying credo because it is a nonprofit that donates to causes I believe in, but that if I'm not happy with the service, I might return.

The gentleman told me that if I extend the contract, I will get a new upgraded phone and the contract will be for two years and the payments would be such and such. I go, "Okay, I got screwed, but I had no choice." The first time, I never got the phone. I had to call them and they sent the phone out to me. It took me three weeks to get it. Once I got it, I liked it, yet it kept dropping calls. I dealt with it and then the screen would kind of go black every now and then. Then, one day in September, it decided to not come back on; the screen was black. I could hear my phone ring and hear a text but could not see how to answer it.

I called T-Mobile and they sent me out a replacement. Wow, what a nightmare that is still going on. I never received the first phone and they say I got. If I got it, would I really be calling them? I called them so much that I got blue in the face with anger. I'm 51 years old and my blood pressure shoots up every time I get on the phone with them. It took me two weeks to get another after going through numerous calls to the call center. I ended up going online and finding corporate office with employee emails to the president's office. I had someone email me and tell me that they would be in touch. I received a phone call from an executive representative with the president's office and this was on a Friday. He got me a phone and sent it out, and I received it on Monday.

Low and behold, I took the phone to T-Mobile store so they could download all my contacts correctly in my new phone and it was broken. Talk about frustration. They say, "Oh, we can give you a temporary one to use, but you'll have to pay $50 deposit." I was like, "No, I should not have to pay for your company's mistakes, which have been many. I do not want this Samsung Gravity Touch Smart Phone. It's a piece of ** and it drops calls and short circuits to a black screen, and now, you give me a broken phone that won't upload and work." They said they could send me a Nokia X2 which I got yesterday. The phone is not comparable to the Smart. They gave me a different phone with little or no features.

I was on the phone with T-Mobile again, off and on, for over 2 hours in which I got nothing accomplished because no one can help me. They say, "Oh, we can send you the Gravity back." I don't want it. It's a piece of ** phone and I'll end up sending it back. You would think that they would realize this phone is an issue and get something that is comparable to the Smart since the Nokia X2 is not. No one will take accountability to satisfy a customer. I guess they think that 1 person complaining and with me, spending weeks of my time on the phone in and in their T-Mobile offices is enough.

I asked them since I did not get the service that I needed, that I be released from my contract, and they go, "It's a binding contract." Well, I'm going to look at my contract and have an attorney look over it and see if I can sue them for mental anguish. They have stressed me out and this has affected my job. There was not a day that I was not on the phone with T-Mobile. One day, I had 30 plus dropped calls on the phone with the call center and only 2 people called me back out of 30 plus dropped calls, so what does that tell you? T-Mobile, I would never recommend them. Every time someone mentions T-Mobile, I cringe, "Don't do it!"

I also contacted the president's office. As I stated, someone from the executive office called; I believe his name was Chris **. He called me and left a message on my cell phone, and when I received the phone message, he said, "I'll assume that the issue is now resolved and I will close you case." Funny, he didn't even wait to see if the phone worked and just assumed I got a working phone and closed the case. I'm at the point that I paid the $200 plus to close the account or I might not even pay, say close it, and go to another cell company and get the service I want. Track phones in T-Mobile will eventually be out.

My daughter didn't access any data plan/online service. T-Mobile was supposed to cancel/block them after it happened to me years ago. Once again, T-Mobile wouldn't waive the charge, saying my daughter or maybe her friends used it. I asked them how the online is being accessed without our knowledge & they didn't know & couldn't give us a good answer except to keep telling us it came from out of our phone. At one point, the customer service agent mentioned the automatic updating of the phone system. I told T-Mobile that explains why almost everyday for some minutes the statement shows online access but T-Mobile wouldn't listen to what we are saying. We have one more year to our contract. After that, I am canceling all our cell phones service.

We have filed a complaint with the FCC. T-Mobile still stands behind their policy stating, "Customers may be billed through the end of their current billing cycle." Note the term "may". This indicates it is not a uniform policy and is subject to individual discretion. Billing for unused service is robbery. When is our country going to put an end to corporate greed? It is time for big business to stop taking advantage of customers just because they can!

I often bragged about how awesome their customer service was and even though they did not have the best actually coverage and signal, I stayed because customer service was fair, honest, accommodating and overall great. Until this summer, they changed many policies in how they deal with customers and these changes seemed to affect the customers after the proposed merger between AT&T and T-mobile (which has not yet been approved).

In May, after being a customer of T-mobile for 2 years, I added a new line (Original line 413-730-6512) (New line 248-238-6050). I used the second line for business purpose which included a text campaign; however, I did not have a texting plan so I would be charged for each text message. When I paid my bill in July/August, the Customer rep noticed it and said that I should buy a plan for $4.99 per month and that it would show on my next bill.

That was the first lie or misrepresentation. It would reflect on the next billing cycle but not the next bill. However, when she said that, I believed that I was okay and could continue my texts campaigns. To my chagrin the following month, my bill was over $500, which included $300 worth of texting. When I called to find out why, they informed me that the charges were valid and that even though I changed the plan, I would have had to wait a full billing cycle since they were already in three days of the new cycle when the changes were made.

I told them that the rep did not make that clear and told me that if I didn't change, that I would have about $120 worth of texting charges and if I changed, I would not have the $120 instead, I would just pay the flat rate. They told me that since the new bill was not generated, then she couldn't see what the actual charges were and could not tell me that I already had over $200 in text fees. This made no sense because in essence, we had just paid the past bill. She couldn't see what the current was so how could she see the amount of the upcoming texting fees. They were very misleading and dishonest.

When I called to try to get to the bottom of it, they just kept repeating that the charges were valid and I needed to pay them and that the following month, the flat rate would apply. They told me that I needed to set up a payment plan and sent me over to financial care. They agreed to split the payment up in two parts, one on the 14th of September for $200 and another for the balance on the 20th of the month. I told them I would make the payment but I was not happy and that I was going to discontinue my service. They forwarded my call to customer loyalty. I spoke with a woman named Sabrina. Sabrina said that she understood the problem and perhaps I was given wrong information but there was nothing they could do, the charges were valid. However, they had a promotion that I qualified for. If I extended my service for 6 months, they could remove $200 from my bill. She said they would cancel the payment scheduled for September 14th and I would just have to pay the balance on the 20th.

On September 14th, T-mobile debited my checking account for the $200 that they claimed they would be cancelling. I did not know until, I went to make a deposit to cover payments that I knew were coming through my account that week. My account which was not in the negative was overdrawn.

It was the only reason I chose their service because I travel and do courses online. It's half way through my billing cycle and unless I pay them an additional $60, I have been reduced in my speed due to exceeding 5 gigs. I am furious! I was never told that there is a limit to data usage at regular speed when I signed their contract. It was pointed out that it is on their contract. I signed their contract due to the verbal contract of terms which I was given and unlimited is an unlimited, period! I also paid for a 4 gig network, which I found out later that it's not even available in my area yet. I was promised that it was coming soon which was nine months ago. This service has gotten me in trouble already too due to drop calls, for six times, during a conversation with an attorney.

This company is deceptive and they lie in order to get customers. I purchased a better telephone because I thought I had unlimited data so I could tether to my pc when not at home. I could have settled, in that case, for a phone less than $100 instead of the $500 which I bought so I would have quality on the road. I just hung up from them and I am filing this due to breach of verbal contract. What they said and what I got are not the same. I am stuck with them whether I like it or not due to their misrepresentation of the service I was offered.

I can't complete my online courses for this month because my internet connection barely even open my email and most sites won't even load. I thought I had a virus because it was running so slow and can't even download the updates to run my virus scan. What's the point of an internet if I can't use it.

I need to have my phone on, as I have an 85-year-old mother who has dementia. What if you were a doctor, caregiver, or a nurse and veto a parent away from their family for an emergency? These cell phone companies are in the same company as Wall Street. If people do not stand up and demand our rights, these companies will continue to charge whatever they want. I insist that T-Mobile remove these charges immediately. If they do not, I will post complaints against T-Mobile and urge everyone I know to post complaints daily.

I realized last month that I had a $1,000+ bill so I called and was told that I had to go back to the store. I returned and again thought that everything was fixed. Now, my account is suspended owing over $1,000. I called T-Mobile and three different agents told me that the charges were valid so I would have to pay $1,000 to restore the service. I hate being called a liar and for them to not honor the agreement from the store just shows how little they value long-term customers. Shame on you, T-Mobile.

First off, Tmobile forgot the "golden rule" of doing business. After transferring my contract, they tried to reel me back in by offering me a $50 credit, as well as a full upgrade on any smart phone. I respectfully declined. Next thing you know, I received a one time termination bill for $200 plus data and phone charges. **. I called T-mobile's customer service line (a.k.a ** line) and they treated me like a stepchild. Long story short, T-mobiles = money hungry con artist. Worst than criminals selling drugs to kids! Two turkeys don't make an eagle and T-mobile's cell phone service is "horrible"! Tell your friends, tell your family: T-mobile is horrible!

My first complaint is that at the end of my contract with them my bill started climbing when the insurance increased, but I had all texts blocked. I received texts each month from them which were forced passed my security and they would charged me for them on top of that at least two months. I don’t know who is slipping texts passed how many, but it seems like criminal acts are being purported there.

Then my account contract was finally over on Sept. 16, 2011. I went to Verizon and had them cancel my account which T-Mobile admits but then I get my final bill and T-mobile has charged me the entire month. It is a mistake, and I call the store locally. He gives me this number 1-800-9378997 and I call it. The person at the other end checks my account and admits “oh here they billed you through the end of the month” and starts telling me to reflect my terms of service. My contract was up 9/16/2011. Billing me till 10/04 or whatever is out of the contract time. They put on the bill that it’s about partial charges and make them come out to the same. They even charged me the insurance.

I am finding a way to pay the bill but people you should all know this company will ** you. After almost eight years because the areas we traveled to had no T-Mobile coverage we cancelled and went with a company that did and this is what we received in return. So if any of you travel out west or heck to a wooded area in north Florida around the Alabama border, T-Mobile isn’t for you. They have ** for coverage besides making eight days of monthly prorates into $127.38 on a bill and then claiming that because I took my old number they had billed me for the whole month and then telling me to look at the terms of service! ** my terms of service were up 09/16/2011 and I expect it to be honored. Oh yeah that is when you created a way to make that last month anyway.

I would not have complained but people should be warned of bad business practices and trust me what is being done here by the people working within. T-Mobile has no loyalty to anyone except how they can get more money at any cost including their reputation.

However, some T-Mobile agents promised to reduce the charge. One said that she adjusted the bill while we were talking. But each time we get the bill, we receive another charge for the supposedly waived fees. Their game is obviously to charge whatever they can get away with. We warn everyone to stay away from T-mobile.

There are numerous problems with the USB charging ports breaking on Motorola phones. It will cost over $100 to repair. I figured T-Mobile would be willing to let me upgrade 30 days early considering the problems with the phone, but they will not.

I had to get an external battery charger to be able to use my phone at all.

I switched to T-Mobile years ago because of the high customer service scores. However, now I see they are the same as any other carrier, and they don't really care to keep my business.

I spent an hour on the phone as to why I need a refund, in which I had to convince them to get a refund. That is the most screwed up part (mind you I was at work)! Then, they said, “Oh, our manager only will allow me to refund you 38 dollars!” What? You are making me pay for a phone you couldn't cancel, and that I didn't even touch! After spending another hour on the phone, I got the rest of my money, which actually ended up costing me 3 bucks anyway. For the dumb idiots at T-Mobile I thank you, for charging me something that was your fault it was sent out! And it was your fault that you quoted me a wrong price!

I just got off the phone with T-Mobile again, because they still didn't credit my account 2 weeks later! They said it would reflect on my next bill! They want me to pay in advance 69 dollars before I get my money back next month! They are crazy! With all of this happening, they wouldn't even allow me to talk to a supervisor. They refused to talk to me and said they couldn't help me! So, in turn I will be writing the new CEO of T-Mobile also! They shouldn't get away with treating people like this, and having the snotty customer care reps treat you like it's your fault! Half the reps I talked to barely spoke English, which made our conversations really long and drawn out! Here I am wasting my time again at work, writing this! I hate T-Mobile and can't wait to switch to Sprint! My sister just ended up adding my daughter's line to her plan for $9.99 a month through Sprint. I can't wait to switch to them also! I will tell everyone I know how bad T-Mobile is. And in the future, I will make sure all my family members will not go with T-Mobile! I hate them!

Today, I tried to make a phone call when I was in the car. It says I cannot make phone call because my balance is zero. I called their customer service. The representative said what we can do about it, you should get message when you refill the money. That is one year ago. It really surprises me that they fail to communicate with customers as a cell phone carrier, the so called leader of 4G network. It was really a bad experience. It is easy for them to check the status of customer. They just simply don't want to provide satisfying customer service.

However, when I received my bill a few days ago, my plan is not what I signed up for. It's a different one with higher price. I called the customer service and explained everything. The customer service told me that I am not eligible for the service and in order to cancel that I have to pay $200, for breaking the contract, although the invoice I got states a different plan.

I was furious and demanded to talk to a manager, who told me the same thing. I called again the following day and got different customer service with same answer. Later, the customer service forwarded my call to a different department which got disconnected before I got any chance to talk to a real person. This is really a fraud and my suggestion to you is don't ever do business with T-mobile.

You are American, ** it. You sue for anything and everything. Do not moan if you are not prepared to act also.

Let’s wait and see.

We have both been very loyal T-mobile customers since the 90's and have always been loyal because their prices were good and their customer service was outstanding. Lately though, I wish I could say the same. Most of the exchanges went okay; there was an issue with my wife's second phone where they said that it had water damage even though it had never gotten near water. Anyways, the last time we sent my wife's phone in, they sent the new phone without a return box/package and without the return tracking label.

After an extensive phone call with the customer service, the agent finally said to take it to the store and they can ship it from there. I took it to the store and I was told that they cannot accept the phone nor can they send it in for me.

I called the customer service again, this time they say to take it to the UPS store and they'll credit our account $10 to cover the shipping. Needless to say, it was more than $10 to ship it ourselves. So after another call to T-mobile, they credited our account with the difference in the shipping price. When I asked about the compensation for my time, all hell broke loose.

I wasted over half a day dealing with this and, when it was all said and done, they grudgingly coughed up $10. With no tracking label, T-mobile kept calling and harassing my wife and asking where the phone was. After a couple of weeks, they threatened to charge our account $450. They dropped the ball three times, and we have to pay $450. I don't think so. So yet again, I called UPS to find out who signed for the package. When I called T-mobile back and gave them the name of the person who signed for it and the tracking number, he literally says "oh that's it, I was wondering what that package was". Really, I wrote down all of our account information and put it inside the package.

Oh well, our contract is up in a couple of months. It's nice to know that our 14 years of loyalty is worth squat.

I was under the impression that you must sign up for this plan to use it. Well, I never signed up for it but all of a sudden, I was getting internet access on one of my phone lines.

I am caught in the middle and neither company will supply me an unlock code for my phone. I have repeatedly asked for escalation to a supervisor, left messages for a supervisor to call me to no avail. They refuse to contact me. Even T-Mobile billing reps stated that I was a model customer with an excellent credit history and paid my expensive bills on time always. They further stated I was the kind of customer they needed to keep. They are simply being vindictive and childish.

3. I would never recommend this service to anyone.

I just got off the phone (50 minutes) to tell them to credit my account and that I had discontinued the Easy Pay back in August. Yet they still charged me in September and October. Well, I finally got someone that could understand English (Arthur). He told me that there was an error on their part, and he would fix it. (We will see if this comes to fruition; I'm not holding my breath here.)

The problem I have is that everyone of these CSRs are clueless and will not help you. You can call their executive complaint line, but they are so backed up that it takes them 2 days before anyone calls you back. Or you can email P. Humm at t-mobile.com; he is their CEO.

Two months later, I got $30 charge for internet. She had added the computer for 1 month anyway. And then next month, they charged me for something I can't even use! So, I called back, wanting to just cancel because of high bills and ridiculous service. The guy talked me into their new $49.99 service unlimited text, talk, and web. I told him I didn’t have web access. He told me I qualified for a new phone. I thought it was okay and agreed to new 2 year contract. I got a bill for $179. I called and was advised that since I got a new phone, I couldn’t get $49.99. The guy never told me I couldn’t do both. He knew I agreed to stay for the $49.99 deal. Why would he tell me to get new phone?

I talked to the agent. He refused to do anything. When I asked to go above him, he refused at first but finally left to pretend he was talking to someone. He came back and offered me a $69.99. I was not happy, but insisted on refund for the difference of the 2 plans. I just got new bill for $200.00. They charged me an upgrade fee again, even though I have not upgraded and paid one in August. Again, I called and talked to a brick wall refusing to help me. What are all those other charges? And the $40 credit I was promised did not show up on my bill. I wasn’t surprised since they tell you one thing and do the opposite.

When I called customer service to straighten it out, they said it was company policy to charge the extra month because I transfered the number. It is a rip-off. I paid $102 for nothing.

My T-Mobile rebate was for $50.00 on a new phone. They fist told me I don’t have an active mobile number and now they don’t have any information available, so I should call another day.

Automatic extra charges unrelated to my selected plan is unethical as well as using the opportunity to push a more expensive plan.

Bad Service, also frustrated with the mystery "migration" fees for the loyal clients that are looking to move to a plan that is par with industry offerings. Funny, they don't mention this when asking during the sign up process. (Why reward a loyal client) Then the client services end has gone down the toilets as well.

In the event you speak to someone in America who knows the English language and you don't get hung up on, they really don't have the capability to help. I truly believe they are trained to blow people off. I personally know one T-mobile rep who has told me as a matter of fact that, "If your contract has more than 6 months left, they couldn't care less about us." I was also told they have been losing contracts on a 3 to 1 basis; for every one signed, three are lost.

T-Mobile couldn’t figure out what was wrong over the phone and wants to send me a replacement, which is great, except for the fact that I can’t receive shipments at my current address. Because if it is left in my apartment building, it will likely get stolen. And even if I’m home, UPS or whoever can’t ring my doorbell to deliver the replacement because the doorbell rings from my cellphone!

I don’t have a home phone and I work from home as a massage therapist. I can’t work without it, as clients cannot call me to set up appointments! There is a T-Mobile store a few blocks from me, but according to the T-Mobile rep on the phone, it’s “against their policy” to do in store exchanges (except of course where law mandates in the cases of brand new phones/contracts/buyer’s remorse period). It’s ridiculous!

I immediately had trouble connecting to my laptop and went back there. I was told to bring my laptop in and they would get it connected. I did this and they could not get it connected. They told me that I would have to go home, call T-Mobile and a tech support person would help me connect. I called T-Mobile and they informed me that it was true (the free 14-day trial period) and they would make notes that I would be returning it because they lied about telling me that I could use it for more than one computer.

They, too, tried to help me connect and told me that the device was most likely defective. I informed them again that I was going to return it. When I received a bill for $23.33, I called and was told that I used it; therefore, I would have to pay this. I asked them to look for the notes left from my previous call and was told that there were no notes. It did work (very slowly) on my desktop but I was lied to at the time of purchase. I will continue to tell people not to trust this company.

T-mobile representative stated that anytime the phone was turned on it would receive accumulated alerts at $3.95 per voicemail, regardless of whether they can be accessed through the regular voicemail number and if the calls were received when the phone was off. There was no notification sent by T-mobile of this technique to overcharge customers on unwanted services.

Now however, I am not able to do so and am being told that I have to pay an additional $14.99 to add this plan to my service. This I feel is a bait and switch move that was hidden from me before purchasing my phone and renewing my contract in May. My intent all along was to change carriers. I would have never stayed with T-Mobile had I known this additional expense would be expected. I had called in May to notify T-Mobile C.S. that I would be terminating service at the end of billing cycle. I was talked in to staying with them because of the plan I was offered and new phone I received. Although T-Mobile's plan was a little more than the new carrier, I overlooked it because of the hassle of moving and because of my expectation of getting something the other carrier was offering.

I have been a customer with this company for over 10 years. The coverage area is a lie. They (T-Mobile) assured me that the Blackberry would solve my problem. I was tricked into purchasing this phone. I had the My-touch phone and ended up with the Blackberry service, which was more expensive at the same failure rate. T-Mobile is horrible. They don't care about their customers and are only focused on money, not service. They lied about the coverage area. Now, I am stuck with a monthly bill and poor monthly service. I did write to their CSR complaint department. I advised that I am a caseworker for Child Protective Services. I stated that if something happened to one of my clients because I have no network coverage, they will be held liable. I am no longer paying for this service, or lack of service I should say.

I was a T-Mobile client since 1997 and any time you need help with service you will get nowhere. Today, I called them about my issues with roaming charges regarding data and supervisor named "OIiver" basically told me it is my problem, throw a few punches and hung up.

Is this what we are paying for? I was going to Europe and I called client care to shut off my voice mail and data because they are charging huge amount money if someone calls you and leave you a voice mail regardless if you listen to that voice mail or not. So I learn my lesson few years ago, I paid the bill but I learned, so this time I called, chit chat with some lady in India and she assured me voice mail and data has been shut off. But when I land in Germany I got text where I got charged $50 for using data, which I didn't.

I shut off my phone until I landed in Croatia. Upon landing, I turned my phone on and I got another $50 charge with text that said " if I don't like charges and data please text #763#" which I did over 20 times. Nothing happened.

Today I got my bill with $115 worth of roaming charges for data. I called client service and this was so far, one of the worst experiences with T-Mobile client service. Please, I will pay this bill but do yourself a favor. Don't sign up with T-Mobile. Save money and sign up with anyone else. It will be healthier and better for you as you don't have to deal with Oliver and musketeers who just don't care about you or anything else. They will hung up. Stay away from T-Mobile. Soon as my contract is up, I'm out. Thanks guys.

I got a bill in July saying that I owe $331.18. I reviewed my statements and it stated that I broke the contract, therefore I must pay more than $200 to finish paying off the new phone of $99. I expected to pay $14.00 for the certain time of monthly payment of using the phone service. I perfectly understand that, but early termination fee?! I already returned back the phone to avoid this fee. I immediately called T-Mobile about this issue. They said that they never got my phone back. I fought by saying that I did send it and and have proof of the shipping confirmation to them from USPS. They filed a handset research team for me to double check. I waited 2 weeks and called them back. They denied that they ever got it and therefore I should be charged for it. I was so upset. They warned me that if I don't pay, it will go into my credit history. I worked so hard to build a good credit and now this. I don't need this. Shall I sue them or what?

The other day I called and told them I was not interested in getting into a contract and I asked what other plans they offered. They told me at that time that the only other services they had available were their prepaid accounts. I asked what their plans were for their prepaid services and they told me that they had a $50 plan with unlimited everything, a $30 plan with 1500 minutes unlimited text and 30mb data, as well as a $15 plan with unlimited text and phone calls at 10 cents a minute. They told me they would convert my account and that I needed to call in and pay once I received a text message. I asked them in detail to explain the $30 plan at the time and they assured me that it did include 1500 minutes, as well as unlimited texting.

I received the text message today, so I called in and double checked their $30 plan. Today they told me that actually it includes 1500 minutes, that each text message will deduct a minute from those minutes and that if I use my Wi-Fi service in my house, it will deduct from the data plan, and once my mb have been used up, it will charge my minutes for extra data. I requested that since I still had time that I had paid for in my FlexPay service for the month, that they undo the changes they made so I could go back to my previous plan. They said they were unable to "un-convert" the account since they no longer provide FlexPay service, and my accounts had already been zeroed out. I told them since they did not tell me the truth about their prepaid plans from the beginning and all of the "hidden" things I would encounter, I was not going to continue with their service unless they made good on what they had mentioned to me that I would be getting, and the I hung up.

I received a text message shortly thereafter letting me know they had terminated my account as I requested, which I did not. So now I am without phone service, as my cell phone was my primary phone. Even though I would still have had phone service still for 3 days (including today). I feel that T-Mobile should be required to divulge this type of information about their plans prior to "selling" a customer on a service that is not accurate.

I finally spoke to Rachel and all she said was, "I am sorry, I cannot help you with this matter." She was the supervisor I was put on hold to talk to. I was so frustrated they would not help or even try to reverse the over charges to my bill. All I wanted was for them to overturn the charges that I did not incur and I did not sign up for.

All she kept repeating was, "I am sorry, I cannot help you". My bill went from $200 to $250 all the way up to almost $600.

I contacted T-Mobile and was told that the service cannot be terminated for 30 days or at the end of the billing cycle. My billing cycle just started. So I asked for a supervisor, which was like talking to myself. Then, I asked for a copy of the policy. I was told that I could not have one. So, on top of paying $400, I will be billed for the services that I am trying to cancel. The phones will not be used. I was not told about the 30 days or canceling on the end of a billing cycle.

When I called into T-mobile today, 10/4/2011, a customer service representative named Nara took my call. When I told her what happened, she offered no apologies. When I asked her if the collection placement would affect my credit, she stated: "It may or may not affect your credit. We don't know." So I asked, "How would I know?" She said: "I don't know. Check your credit report." I kept affirming her that T-mobile had made a mistake in the first place by placing my account with the collection agency. Her only reply was: "Now you have a balance of $0, since it was shown on our account that you had paid $118 on 10/4/2011." After much frustration, I asked to file a complaint for poor customer service from T-mobile. She said she is a customer representative. The only reason why I want to file a complaint was because I don't like the answer I'm hearing. I decided that I don't want to hear her ** and insisted that I want to file a complaint. She said she is a customer representative agent and she is the person who handles customer service complaints. Then, she asked me if there is anything else she can help me with. I hung up on her.

Let's just say, T-mobile has absolutely no customer service. I was treated like this numerous times by different customer service reps that I've encountered. I usually don't do complaints. But this time, this is worth complaining about. T-mobile sucks, period. I'm not opening my phone services with you guys anymore.

After a few minutes on the phone with Jeff, the service rep, he agreed to change my billing date back and he did so right then and there. He also got another earful when he said to me that he would only do this one time. I told him that he was not doing me a favor, not to make me feel as if he were doing one, and that if they changed my date again, they would hear from me again. I am not sure why he agreed, perhaps my screaming at the top of my lungs did it--but I'm glad he did.

Today, after reading some other with the same problem, I'm just glad I have not allowed them to debit my account automatically. I take pride in paying my bill on time and never going over my minutes, but had no problem cancelling my contract with these crooks. Despite the termination fee that would have been owed and pending bill, it would have been worth it to me to take my business somewhere else. I am not sure what's going on with T-Mobile these days, but this is the second major issue I have had with them in the last few months since I renewed my contract.

When I received my bank statement, I noticed that the $198.47 payment was not posted. I immediately called T-Mobile and asked them to check their computer to see if they received the payment yet and was told that they had not. The representative mentioned that it only takes up to 5 days to receive and it was much later than that when we spoke. At this point, she suggested that I put a "stop payment" on the check which I did.

The first time I was notified that my account had been turned over for collection was when I received a letter from Kerry ** of West Asset Management stating that I owed T-Mobile $668.20 instead of the $534.56, which was on my T-Mobile statement. When I questioned the representative at West Asset Management about the additional charge of $133.64, I was told that there was an agency fee charged by T-Mobile and for the returned check. I wrote a letter to Kerry ** disputing the additional charges. I also sent West Asset Management a check for the $198.47 payment. I agreed to continue to pay down the difference of $336.09 and sent a dispute letter regarding the additional charges. I would really appreciate your advice on how to handle this matter.

I submitted the letter that I was moving as I was told. Two months later I was charged not only the $200 termination fee, but $330. And I have to add that I cancelled my account early September and these charges came through in October. So in other words, not only they charged me the early termination fee, they also charged me for an extra month. I was never sent any bill, the money was just taken out of my account even through I cancelled my check card! My question is, how did they get a hold of my bank account? This is really scary of how much these crooks can get away with!

I know they offer free phones to a new customer, but they do nothing at all to keep you as a customer. Now, I am seriously considering cancelling my account, if they cannot provide with two phones without renewing my contract for the third time.

Finally, on September 29th 2011, my contract ended. I happily called TMobile to cancel my service. I was told that I had to give 30 days notice and they would cancel at the end of the next billing cycle. I argued that I did not have a contract and wanted it cut off immediately. The phone I was speaking on went dead and I thought that it was over.

Today, October 3rd 2011, I found that two of the phones, out of three, were still active. I called TMobile back and was told the same thing again. I demanded that they cut them off immediately or let me talk with a supervisor. They cut off the phones.

Everyone I know has the same problems with their TMobile service. It has gotten worse through the years. No coverage; dropped calls and it is the worst service of any that I have heard of. If they bill me anything further I will refuse to pay it.

We called in T-Mobile customer service and they gave us the option to start a new contract and pay less dollars a month for unlimited access. She was put onto automated message and she declined the contract. The phone agent repeatedly tried to convince her to get into a contract and still, we refused the contract as my wife was going to be in the U.S. only for six months. And it did not make sense to start a new contract.

We just came to know about her new contract when my wife called to discuss some other call forwarding issue. I clearly remember that we declined the contract. This is really annoying as without the customer's consent, how can T-Mobile start a contract?

By 8/28/2011, the phone was unrepairable again and another exchange was done. This time, T-Mobile charged a $20.00 processing fee to exchange the phone that was received in June, and they did this without letting me know. When I contacted customer service about the charges, they said that it was because it was the first time the phone had problems and the warranty had expired. Apparently, they had no record of the first exchange or other problems.

I found the claim number for the first exchange and called back customer service. This time, I was told, "Both exchanges are on the record. So, what do you want me to do?" After many calls, and different stories, I still have a $20.00 processing fee for a phone that has been nothing but a problem and exchanged twice in less than three months. T-Mobile and LG should stand behind a phone if it has been proven to have continued problems. And if an exchanged phone goes down in a 90-day time frame, they should not charge anything to replace it again.

Because I didn't receive that $150 I had to use my credit card and get charged interest as well as spend hours on the phone with them.

We decided to return the phones. I returned them on August 17th 2011. The representative at Car Toys, Scott, completely understood why I was returning them a reassured me that I would not have any charges regarding this phone. Yesterday, I received an automated call from T-Mobile stating I was passed due for approximately $28. I first talked to a Sinnetta and she was unwilling to waive these charges. I then asked for her supervisor. I then talked to Greg **, he explained what happened and he too was unwilling to waive these charges. A total of 10 minutes of talk and a 5 minutes of data were used. I asked him why I was being charged $28.00 for 15 minutes of usage. He said it was prorated and it was not his problem if the phone did not work at my place of residence. Also, I asked him how I could be passed due when I never received a bill. He had no answer. I then asked for his supervisor, Jennifer. She was not available. He assured me that she would call me first thing today which she has not. I am not happy at all with T-Mobile or their customer Services.

This is a scam. How can T-Mobile force customers with prepaid phones to buy time then lose the balance of money/minutes purchased? I bought a prepaid phone with no contract for a reason. Every day I regret that I purchased a prepaid phone with T-Mobile. I emailed Philipp Humm, CEO and President.

So, basically, T-mobile just stole $70 from my credit card, then $35 per month for two years with no apology. I hope that someone sues T-Mobile. Their customer service is irresponsible and careless. They should not be allowed to act in this illegal manner. They did not reimburse me or give me any kind of credit for their mistakes.

On Aug. 26th, I called to verify once again that my contract was over and I would no longer be charged for service. This was verified, however, on Sept. 25th I was told I had a balance due for August through September. I practiced due diligence to the best of my ability for verifying and canceling cell phone service. I spoke with Abby in financial services who told me because I called on Aug 26th, the middle of a billing cycle, I was charged another month! I asked her to check her records that I called in July (a month before contract ending date) to be sure I was doing everything I could to end my contract/service and that I was told I didn't need to do anything.

Abby first said there wasn't anything she could do. I repeated the steps to Abby that I had taken to be sure I was not billed after end of contract date and asked her if she thought it was unreasonable of me to expect my billing to end after I called one month ahead and then one day after the end of contract to ensure this. Only then did Abby decided she would go ahead and "rewrite the bill" and only charge me the new billing cycle to end of contract date (Aug. 20th to 25th) for a total of $16.99. My perfect credit score was in the hands of this rep who I had to argue with to convince of my case. This is unconscionable.

Finally, when it happened again, I asked about exchanging my phone. They told me they were running a special where I could replace my Cliq with the Gravity Smart, and this should solve the issue. Well, I've had it for a month, and it hasn't been freezing, but everything else has been horrible.

I've spent a dozen hours trying to solve my phone's issues, at least seven to eight hours with one-on-one tech support, over the phone or at outlets. The phone was a mess. It couldn't merge my contacts with ease as the Cliq did. Instead, there were contacts stored in triplicate that I could not merge. After six hours of various one-on-one support, it's still not even close to where the Cliq was.

Then I ran into the issue with memory. It doesn't have one. In the three to four weeks that I had the phone, I downloaded six apps onto the phone, and the memory was completely full, to the point where it was rejecting text messages. I assumed there was an easy explanation. There was. The phone has the memory of a beta fish. My old phone, problems though it had, could handle a dozen or so apps that I put on, as well as over half a year's worth of texts, and have no problems. The Gravity Smart, not so much.

On the plus side, it comes with loads of useful crap like Bejeweled 2, and AIM, which I have absolutely no use for, and there was no way to uninstall them so I have to keep their crap on my phone and erase my own.

T-Mobile's solution? Delete the things I actually want, to stare in fascinated revulsion at all the crap I won't ever use.

Well, assuming you ever get a hold of customer service. Their new, "Improved Support System to Better Serve You", is somewhat akin to a piece of horse crap at their front door. All it does is to keep decent smelling people out.

You have to sit through several minutes of a computer irritating you, and when you try to explain what seems to be the problem, it won't understand you (trust me, it won't understand you), and then it will simply hang up on you. Great customer service, there.

The computer system at T-Mobile was always a bit of a **, deaf toddler, but it used to be that if you screamed and grunted at it often enough, it would send you over to a real human. Now you have the infuriating experience of having a computer hang up on you.

I finally asked to speak to a manager about getting my old defective phone back, as opposed to the lemon they replaced it with. I called on Saturday and was told I'd have a return call in an hour. By Tuesday afternoon, I assumed these people probably didn't actually own any of their own phones, and so I called again.

After explaining the mess I've been through, and how I've called T-Mobile more often than my family over the holidays, the manager kindly told me that there was nothing she could do. Never mind that I've been a customer for seven years, never mind that I was given a complete piece of lemon-** to "fix my problems", there was nothing T-Mobile could do except to replace it with the exact same crappy phone. They couldn't even give me back the model I had traded in.

I love corporations who don't have the "power" to "do anything". Does this mean I have the "power" to not pay for shoddy service? Oh, that was the other "option". I could pay for an upgrade even though I had just paid off my last phone last month and extended my contract with them for two years to get this "great deal". I wish to hell I had not renewed my contract. Now my only real option is to pay t-Mobile $200 dollars for the privilege of never dealing with them, again.

In my most recent visit to find a place to live, I was without coverage for 4 days while in one particular county. I contacted the customer service again and was told that service was not in that area. In spite of having full signal bars on the phone, the phone stated that it could not connect due to being out of the network. I come to find out from locals that the only provider in that area is Verizon.

I have been with T-Mobile for 9 years. I have been a big advocate of their coverage areas. Often in the west coast, I had coverage where other people wouldn't. I was very pleased with my service. Recently, I purchased a new phone and went into contract in 2010. My husband has changed jobs in April 2011 and I took over his contract so it could be on one bill and extended the contract again for two years. At that time, we had no clue about the opportunity in GA. So, we are in contract for a home in GA, and there is no cell phone coverage for at least 20 minutes away.

Knowing that my relocation would take place in October, I wrote a letter to T-Mobile and asked that the early termination fee be waived. I provided a copy of my purchase agreement and also gave the story of moving. They responded with no, the fee would not be waived and that I was responsible for the fee. They stated that I had access to their area of coverage and should have considered that before relocating. I understand that; however, I have no control over our poor economic times. This move will be very difficult for our family as I am a native to Las Vegas and have never lived elsewhere.

Additionally, me and my husband's family both reside in Las Vegas. We are moving to a place where we know no one. I feel that due to the length of time that I have had a relationship with T-Mobile, this is something that could be negotiated.

What can I do to resolve this problem?

Amazing, since T-mobile's corporate is in Bellevue, WA. Now T-mobile is charging me $79.99 per month and it's a 2 year contract with a cancellation fee of $200. I tried speaking to customer service and supervisors with no resolve. Good luck speaking to any that talk or understand clear english, and their answer is always the same: You are stuck in this contract at this rate and there's nothing you can do about it. I have now contacted the corporate office in Bellevue, WA and told it can take up to 5 days before they respond. I have my doubts they will respond. I will cancel my contract and get a plan with unlimited everything for $55 per month. I figure the savings will compensate for being overcharged and at least T-mobile will not be getting my money. My advice, stay away from T-mobile!

The senior sales rep misrepresented the plan contract from the actual billing statements received in the mail. I paid $200 for Dell Streak Tablet at the T-Mobile store and was promised a free comet phone. I thought I was set up with two lines on my plan and was not informed there were three lines, of which one phone I no longer had and needed to cancel. I had to call customer service and find out all the information that the senior sales rep misrepresented about phone plan and billing information.

On Monday, Sept. 26, I received two bills. One bill for the total charges I am aware of for the last month, including early termination fees for one line not needed on my plan. But the second outrageous bill, as a customer service rep told me over the phone, was for the charges on the Dell Streak 7 Tablet I already paid down $200.00 at the T-Mobile Store on a credit card. And the grand total on the bill was $268.68, of which I already made a payment at the T-Mobile store and have the receipt to prove it.

This is a bunch of absurd outrageous nonsense and highway robbery!

In August, my wife asked to change the billing date to be more aligned with our paycheck. They agreed to move the date to the 7th of the month. September came and they debited us on the 7th. Two weeks later, they debited us again. My wife called and they said, "Oh we will take care of it".

Tonight, September 26, we were debited again. My wife called and got customer service who told her that they had changed their billing time frames and everyone's debit date was changed. When asked why we weren't informed, their response was we don't have to. My wife asked for a supervisor, same response, they don't care. My wife asked for them to replace the money they just debited from our account, money they seem to think they can just steal as many times a month as they wish. They told her they can't do that.

Seems they can steal it at their whim, but can't give it back. We asked for supervisor's last name, she said we couldn't have it, she was Amanda **. They were very clear that we represent only one account to them and they don't care.

I think we need everyone to know what is going on. Our plan is up on November 25. Needless to say, we are going elsewhere. If I ran our business this way, we would be out of business.

Further, one of the phones was so cheaply made that when a very small amount of water spilled on it, it was rendered it useless. T-Mobile refused to accommodate by sending a very inexpensive phone.

Furthermore, I was told there was an early termination fee of $200 per line (of which there are three) and that it would be less as time passed. I was made to understand from the sales rep that if I kept the phone for a year, it would be $100 for early termination fee. At this point, I have the phone for over a year and it is still $200 per line for the cancellation fee. Customer service gave me a reason and stated it was on their website. I did buy the phone on the website. I went to the store, and I know what the sales person made me believe.

This month, I received quite an excessive bill and called customer service. They are very rude and said that I made all the calls. I pointed out that one call was probably because the phone key pad did not lock properly, and I ended up with a $25.00 call. They did not care. I also have a defective phone which I can barely hear on. Their service is also terrible. I spend a lot of time in PA and had to purchase another phone because they have no coverage where I am.

I would appreciate any help you can give me with these people.

The last technician I spoke to, told me to just disconnect the router, leave it off for 5 minutes and then reconnect. And that's what I've been doing in order to make and receive calls. Well, recently, I needed to contact 911. Sure enough, the line was dead. Thank God I had my cellphone.

I've been in contact with T-Mobile Customer Relations requesting to get out of contract due to my very serious concerns of this inadequate service and I've got nothing but the run-around. They will not return calls, they can't replace the outdated router due to the fact that they no longer offer land line service. Every response from the customer service department begins with, “we understand your frustration, but your locked into a contract and there's $200 early termination fee if you break the contract!

I was told is not the price. I was told that you treat your customers like crap. Your customer service staff documents what they feel and not what the conversation was about. I'm "sick" of you guys. I have asked over and over again, to the point that I wish not to speak with anyone at T-Mobile. I'm going to Channel 5 to get some help from Stan ** and also to the Better Business Bureau. The staff at the store and the manager don't give a !@#$ about what I'm saying, and/or trying to saying, so the next step is to get the news media involved. After numerous phone calls and messages to T-Mobile, I hate this company and I'm in the process of spreading the word that T-Mobile doesn’t stand behind their word and the service is horrible. I'm still unhappy with these unfair and unlawful charges.

The first issue is in regard to the unprofessional customer service given by the staff. I have never seen an office where the staff can treat, talk and lie to a customer certain as if they forget. According to the terms of the signed contract, as noted in the estimated phone and repair charges section, it states that my bill should be $264.00 monthly. I have never gotten a bill that low. I complained from day one and was given the runaround. “Oh it will reflect next month.” And month after month, all were just bunch of darn lies. I'm fed up with it. I can’t get "no help" from the store and/or the call center. I would like someone to contact me at **; not from just a customer service rep. I would like to cancel my service due to this matter. I can’t deal with you and/or your staff.

Another issue is the current billing. It needs to be determined what is reasonable and necessary. The final issue is again with the billing concerns. So, as you can see, all the concerns are the same.

I feel that a reasonable billing would include unlimited everything for all lines, as I was told at $264.00 per month. I don’t need you to lie and/or sneak other charges without explaining them. I do not need you to offer me anything for 30 days free and keep it in the bill (what a way to rip off a customer).

The final billing should then come to a total of $264.00 or less per month which includes all phone lines.

I told them so many months for 2 yrs to stop. I called from December until the 20th of July and the 21st, telling them the contract is over. The person said yes. Later, I started getting mail about a bill, and I know he got a new phone because I told him the contract was over and the old phone was not working anywhere because it dropped in the water. I asked them why they are sending bills and that it is over, because now we will go month to month. I asked why when I never signed a new contract. They told me if you don't, we will start month to month. I asked him what phone you are using. They only asked me back, "Are you going to renew and pay this bill from July until September or if you pay from July until September. we will only charge you $39.99. Call us when you make up your mind." This is what I have been told.

I have Sprint since 2004. Never turn off or anything. Just want them to stop!

I've contacted T-mobile several times, even after receiving my replacement phone, to try and fix the problems I experienced. Tonight was the fourth time that technical support has tried to "troubleshoot" my replacement phone and it still hasn't work. At the end of July, I was informed by one of the technical support employees that the problem with not being able to answer incoming calls is a known problem with the myTouch phone, and an update was going to be sent out by August that is supposed to correct the problem.

Then later in August, when I called again about the continuous problems with my phone, a different technical support employee told me that they were sending the update out in waves and that I may not receive the update right away. Well, it's now September 25th, I haven't received this alleged update and my phone still isn't consistently working. I've asked if I can have a different model phone because obviously, something is wrong with this model and I was informed that I have to have my phone replaced 3 times in a 90-day period in order to have a different model phone sent to me. I don't want any specific phone model, just one that works and is equal in value to the myTouch model.

I explained this to the lady, Mary, and also explained that we wanted no other changes to the account when she insisted on calling my husband to approve this disconnection. I told her he was at work but she was welcome to verify his desire to make this change. She called him and he couldn't hear her. Next thing we know, 4 hours later, we got a text that stated that our rate plan changed, our minutes dropped and we were under another 2 year contract and they posted $100 to our account. We didn't want their $100 or any plan changes other than to drop a line when it was time, even though they had been asked to do this many months.

The lady was very argumentative. We called them several times to tell them that we never understood that anyone was authorizing any other changes and explained that to the lady in the first place. We have spoke to several representatives and supervisor that said this is an authorized change. The lady called my husband, he didn't call her and we believe she fully understood that we wanted no changes, that was the purpose of me making the phone call while he was at work due to the noise at his job, etc. We just wanted to stay with our original plan, no extra contracts and wanted no money from T-mobile. Please help.

I went back to Walmart to get it fixed and had to get a new number. I am not happy as I have several job applications in and I needed my number for responses for them. Because I was having such problem with it, I asked for the Walmart manager. Lisa ** came and proceeded to chew me out and blame me for the incompetence and the knowledge they did not have. I was yelled at and she put her hand in my face.

I told Ms. ** that I would report her; she laughed and told me to go ahead and try! Your problem is that this company is representing you. If this is the service I am to expect, then I am going to have to find a company I can talk to when I have a problem or question. I will make sure that everyone via facebook and Twitter know that this is how you are treated by your representatives.

Jump forward 3 days later and I start getting emails from T-Mobile saying purchases are being made in the market place. T-Mobile left my phone active, leaving access to all my person information like Credit Card, banking, all passwords that have ever been emailed to me, etc....

T-Mobile offered me a $10 rebate and canceled the market place charges. I strongly feel that this is not enough to compensate me for all the trouble I need to go through to protect myself from further security and financial damage.

I am now confident that my personal information is not secure with the services T-Mobile currently has in place.

Today, I spoke with customer service and they informed me that I could not close my account and that I would have to check back with T-Mobile in one month. They also informed me that I would have to pay for the entire month of service, even though I only used less than 4 days. In other words, when my contract expired, I automatically started a new billing period and I am responsible for that entire bill not the few days that I actually used.

If I terminated before the contract expired, I would have to pay a penalty. I am left with no option that relieves me of the burden of paying a penalty for switching service providers.

I explained in detail my situation that I wanted to keep my number that was on my mom's family plan and be responsible for my own plan and bill. Andrew said that this could be done and helped set me up with a value plan and a new phone. He said, "Your mom would need to call T-Mobile customer service and ask that your old number be released" so that you could use it for your own plan/bill.

My mom did exactly what Andrew said and then he said that everything looked good and that it should take 24 to 48 hours for my old number to appear on my new phone. But in the meantime, I would need to have a temporary number. I waited 48 hours and the old number never switched to my new phone.

In the meantime, both my old number and my temporary number were in working order. Andrew asked if I wanted my old phone number forwarded to my new phone, but I said I didn't mind carrying two phones for 24 to 48 hours. Two days passed and my old number was still on my old cell phone, so I called the T-Mobile store back and talked to two different employees because Andrew was not working that day.

I explained to the two employees my situation and they both said that they would see what they could do. Rather than trying to actually help me, the two employees had the nerve to call Andrew on his day off and told him that I was having problems. Andrew called me on his personal phone and said that he would help me the following day when he came in to work. Andrew forgot about my problem on his following work day, and so by 2:00 PM, I had to call him and remind him to look into the problem.

He called me back within two hours saying that everything looked good, but that we needed to actually cancel the old number and then from there it would take 24 hours for the switch to occur. He lied! It has been five days since Andrew helped me, and I am still stuck with this temporary number. I have since then called customer service 3 times and have gotten Dan, who turned out to be another liar!

He took a look at my account and also said that it looked good and that it would take another 24 to 48 hours for the switch to occur. A day passed and so I called again and I talked to another customer agent named Nikki who actually told me that I needed to have my mom call customer service back and "state that the old number be released to my name".

Once I got hold of my mom and she did just that, I called customer service back and this time spoke with the sassiest and disrespectful agent named Anna. She had horrible customer service and spoke to me with such attitude that I felt no reassurance after talking with her that T-Mobile is a reputable company. I don't know where they find their employees and how they are trained and screened. Anna should not work in customer service at all, because she has no skills or patience.

I was asking her if it was possible that someone could contact me if the switch could not be made rather than waste time waiting three more days and she responded back with, "Well I would call you but I don't work until after three days, which you would have already have had your old number. I know you want your old number back and I am sorry that you have had some trouble, but you are just going to have to wait three more days because that department is very busy."

Nobody is on the same page in understanding. I have gotten so many different responses back that I hope I never have to call customer service again.

Nope. $325.00 later, my bill came and I realized that my bill is now 3 times what it is supposed to be! I called them to dispute and they repeatedly stated that since the billing cycle has ended and the charges were indeed, accurate, there is nothing that they can do. I told them I am willing to leave and they don't care. They do not care about anything and were clearly strong-arming me, as the consumer, and just threatening me that if I don't pay, the charges will be sent to collection agencies.

This was by first the representative and then her manager. I understand that the charges may be accurate, but the practice of not charging for incoming from Canada and then charging for outgoing to Canada is deceptive and a total ruse. I cannot understand the thinking that they can't credit me, even half of these charges as it was a mistake and one that I was led to believe was free. Way to punish your loyal customers.

So I told them I would call back. I called a week later and they went ahead and offered me the same, different agent. Though this time, I didn't took it because the catch was I must sign for a 2-year contract, which I don't want to do. After a week of researching all my options, I decided to call them again and sign up for the so-called "offer", only to find out this time that they would not honor the rate. It was apparently a mistake and no one at T-mobile wants to take responsibility for the mistake.

I have proof that they lost the first replacement phone that was supposed to be shipped to me before this. I have been severely inconvenienced and have been offered no type of solution from customer service about this. The only solution I want from them is for them to reverse the restocking fee. I am out of contract but I have been with T-Mobile for years. Two weeks prior to getting the bill, I was on the phone and a customer service agent told me that there are no issues with my account--everything looks great. I just hope that trying to stick me with this charge is not worth losing me as customer.

I called T-Mobile and talked to several reps on different days and no one would help. All I was asking was for them to replace the phone with one that would work properly. After trying and trying, I gave up because I was getting nowhere with their company. I turned to AT&T and got another phone. Even though I terminated my contract early (not my fault), I will pay for the early termination if I must. But I think that I should get a reduction in the bill. I should not be charged a termination fee because of T-Mobile's negligence. I was paying nearly $100 a month for my phone and service and they would not replace my phone. This was not right! I did not want to leave T-Mobile, but they pushed me in a corner, and like a cornered rat, I had to go. T-Mobile really need to rethink or change their policy because they are not being sensitive to the needs of the customers.

Sally said that she would offer a $5 credit and put a block on my phone for international calling. I said that I was misadvised. Sally placed me on hold then offered $10 credit. I discussed with her that this was unfair considering I was told international calling was not available. She said $10 is the best she could do, which was a one-time offer. I said if this isn't resolved I would file a complaint. She transferred me to her manager, Matt. He told me no credits were to be made at all since this was my fault for dialing the numbers. I told him Sally said I could get a $10 credit. He said she was not able to do that and since I vouched to escalate the call to the manager that meant I automatically declined the offer of $10. I said I never asked to talk to the manager and suggested he review the customer service call. He said he would call me back, fifteen minutes later, he called and said since I said I would file a complaint that meant I was requesting to talk to a manager. I said it did not mean that and I never said I wanted to talk to a manager. He said that was what it meant to him. He also said I made an international call in 2007, meaning I have a history of making international calls and I would probably do that again. I said a call I placed several years ago does not indicate I have a history of doing this on a regular basis to justify a plan conversion. Matt said I was responsible for the long distance calls, that he was retracting the credit offer and he couldn't help me and continued to critique my behavior.

So not only did T-Mobile not take responsibility for false information, they retracted my credit offer and insulted my performance. I have been a customer for many years. The total charges are approximately $15.

Why wasn't this broadcasted to all customers prior? Why are you just now putting this in place? You have horrible customer service and very deceitful practices. You want to charge families $4.99 to block things that should be free anyway to help manage phone lines! T-mobile is horrible. This is something I plan to share with all my co-workers who thought about switching out or switching to T-mobile. I have a corporate discount and guess what? I have a mouth to share the bad news! I feel stuck with a company who doesn't care about how families manage their account and would rather make a few extra bucks! I hate T-mobile and regret signing a contract with you guys. You never even told customers they can now block internet for free! You should have already had this feature in place. Your supervisor, Jessica **, was not helpful at all and could care less what I had to say. She was rude and spoke over me. I looked to her for help and she proved the kind of company T-mobile is.

So, I went into one of the stores of T-Mobile and I must say that the lady was very nice and helpful. She fixed my plan but told me that T-Mobile was not covering the phones. As it say on my bill, I had to call them and get that right. Then, I stayed on the phone, going back and forward with these people for two hours. I should have canceled the contract right then and there.

Today, I called them back because they turned off my service after I had called and made the payment arrangements. They told me that there was no note on their system that I called so they are charging me $20 for each line before they can turn them back on. To make matters worse, the person that I spoke with did not even put the payment information correctly so I again had to call back.

This is a shame. They have the worst service in the world. They are not a good company to deal with and their phones always have problems. I do not even want to deal with them. Now, I am trying to find out how I can get out of this contract because it has been problems after problems.

They offered me the phone upgrade for free. I could not refuse the offer, it was too good. In fact, my first bill after the contract was $138.00. But the others came over $200.00. I thought my wife was abusing international calls, it was only after the 4th subsequent bill that I realized something was terribly wrong. When I called T-mobile, they told me instead of the $49.99 plan, I agreed to a more expensive one that offered the same features. It's my fault if I did not catch it on time and they won't change it without a $200.00 per line fee. If I cancel the contract, I would pay the same amount of money. I can't even downgrade my service without a fee.

I called more than 50 times to find out that they won’t help me. They want to overcharge me on the phone bills.

Please someone help me.

Then on Monday, the temporary number for some reason got deactivated too, at the same time within the 48hr span. I was left stranded with no way home, way to contact my kids or any of that. I cried so hard that day because I had to depend on strangers to use their phones to contact my children to let them know I was on my way to pick them up from school. I was given another temporary number.

On Monday, for 48hrs, I have yet to complain. I called in on Thursday they told me that within 2hrs I would receive a text message when the number changed back to my original number. I got a hold of the rudest representatives, called me names and all, like if you don’t want to work find something else. I spoke to Jake (American name and accent far from American) with ID number **.

I totally feel that T-mobile is running a big scam. To this time my number has yet to change. I have not had any contact with my tutoring clients, so for the week I have lost $735. I refused to keep teaching my kids new numbers, all my family and friends and my kid’s school records have a number and it should remain that way. I have been trying to get a hold of their legal department because I am strongly considering taking a lawsuit against T-mobile.

I had to use my phone in Canada, but the roaming and internet charges I incurred for even receiving text because my phone was on was ridiculous. When I phoned T-Mobile upon my return, informing them of the charges and asking why my request was denied, the representative told me that they requested the wrong code on a phone that I haven't had in over a year. I informed her that this was not my doing, but no remorse or recompense was forthcoming.

I called them again today only to be kept on hold for an hour with a representative who couldn't figure out what I was talking about. I asked him to transfer me to a manager who then transferred me to blackberry support, who then transferred me to a representative who had an attitude. He told me that he could only credit me $2.37 for the roaming which took place in the US. And that I shouldn't have used my phone at all in Canada, never mentioning of course that I would have been charged anyway if my phone was on.

I am disgusted with their lack of customer service and would like my bill adjusted for the fees I incurred as a result of their incompetence. I am also sending an official letter of complaint directly to the company. Thank you.

On 09/01/2011, I called T-Mobile to find out a rebate status then realized that I never got the rebate form and submitted the rebate. The agent connected me to T-Mobile Rebate Center but it is a recording. I then sent an email stating the situation to Rebate Center. They answered me two days later saying that the valid rebate has to be postmarked, on or before 08/31/2011 and our rebate is expired. I explained that I never got the form. They repeated the rebate is expired. I called the agent today, 09/14/2011, and speaking with Aldrin and Brad, two agents at T-Mobile. Both of them only kept trying to push me to Rebate Center. I told them T-Mobile never got me the rebate form and asked to talk to a supervisor.

A lady named Wendy came and she was even worse. She made up stories and claiming it would be my fault to miss filing the rebate. When she was asked about the rebate forms, she never could answer "yes" or "no", but kept repeating on what dates when I called and the agents did help me. T-Mobile made the rebates hard to file and then shrugged that it is consumers' responsibilities to file it in time. T-Mobile is fraud and tricky to customers. Please help.

Two and half months later, we had to leave and move back to our home country due to a career transition. When trying to speak to the T-mobile customer care, we were asked to pay ETF for 2 lines, whereas we purchased only one smartphone and upgraded the service for one line alone. When trying to speak face to face with the T-mobile supervisor at the Costco store (where the device was purchased), he promised to do his best. He went up the chain and apparently, the representatives and their supervisors were informed for the first time about a change in policy taking place in February 2011. According to the new policy, even when providing a proof, you are still accountable for the ETF. All our attempts to resolve the issue and reduce the ETF were unsuccessful. The sales reps provided a misleading information. Therefore, we consider it unreasonable to pay double the amount of ETF (2 lines) summing up to $400. Our lines are currently suspended.

My family has also been dealing with this issue since February 2011. When they first signed on with T-Mobile, it was stated by the employee that we will all be under the same contract. It was never stated that it will be two different bills for you can only have up to five phone lines on one bill and its a total of six of us. So they signed up under the assumption that it will all be under one bill; my bill.

After receiving the first bill and noticing the discrepancy, my family went to go to with a T-Mobile representative and came to find out that it was only five lines per bill. It was stated back to the T-Mobile representative that it was never discussed. And now, they are stuck in a contract for two years and the year hasn't even been completed.

The problem is that we have a family in the hospital and it's kind of hard to get updates when the call drops in the middle of the conversation.

I'm requesting to be relieved of my contract with T-Mobile.

When I need to move back to VT on Aug. 2011, the shoe was reversed, so to speak. I needed to stop with T-Mobile, just have forwarding service, to my new VT phone. I called customer service. She said she could do this. In reality, I come to find out that she simply disconnected my phone and I lost over $200 in business because of her neglect. I call T-Mobile back two days later and they tell me both Ryan and this woman were in error. I have to keep the line open to have calls forwarded and pay full price. I tried to explain that this is not what I was told on two separate occasions, plus I just lost $200 worth of business. T-Mobile says there is nothing they can do. They refuse to budge on any level and actually starts getting angry at me. They promise to call back in 48 hours, but they never call.

Now, I am stuck with bills of their own making.This company lies, cheats, and steals.

T-mobile denied these docs, stating that they needed a utility bill. There is a huge glitch in T-Mobile policies, stating that moving overseas waives your termination fee, but the other one states that you need to provide a utility bill. What if someone cannot provide it? I have spent a fortune on calling to T-mobile from overseas, and now it's just a matter of principle, because I didn't break the law and I am qualified for the waiving of termination fee according to T-Mobile policy. Yet they sent me to the collection agency. I am thinking of hiring a lawyer and taking it big to the next level. Someone has to be accountable for their policies.

I called and complied, and lowered my plan to 1000 minute with one data plan. Customer service told me this time, that my charge would not exceed $90. Guess what? My bill for last month was $147! The contract had been moved to September 2013 and I can not get an upgrade phone until May 2012, only after I finish my 22-month contract.

All of these terms are new to the plan and I never heard of such rule. Please help me get out of this crock company, as I lost a lot of money with them and they were taking advantage of me under the 2-year contract.

I had two lines, one was my phone / text line and the other was my unlimited Internet connection (5G data cap for laptop). Overall, I was satisfied with my cell service but the Internet service is very bad. Seriously, T-mobile should be embarrassed by that service. But again, I honestly am a reasonable guy, so, of course, I contacted a customer service rep and explained my situation. I will say that of the reps that I spoke with, all except two were professional. But I'm not going to type names; I will type you the highlights of this multiple transfer call.

First, it was suggested, after looking at how quickly I use data, that I spend an additional $30 for the 10GB cap which would buy an extra week of fast service (leaving two slow weeks per month). Well, that won't work. The second suggestion was that I buy a device for my home and agree to an extra $20 fee. This will reduce my GB use on laptop but I was told that the home service would be just as slow. Honestly, that was a pointless suggestion. Then, come the Insults.

First, I was told (no joke) that T-mobile Internet coverage isn't meant as a main source of use, it's meant for "on the go" use. I simply can't and don't see the need for both a desktop and laptop while also paying two connection fees! The second insult was when this same agent said to me, "Well, this slow service didn't stop you from using it a lot." (Uh, yeah. I did sign a two-year unlimited contract). The third insult was me being told (but I appreciate the honesty) that the equipment on T-mobile towers isn't fully in place (as in not fully operational?).

So, having said all that, I will pay $400 early cancellation fee. But, I will also make T-mobile a promise. I am going to post this story all over the Internet to warn potential customers. I am also going to tell everyone I know and ask that they tell others too. I am truly sorry that I ever got involved with this company/contract.

I demanded the person to have a supervisor call me. I was told that was impossible. My only option is to call in and be on hold again. I have been a client of Pre-Paid Legal and a representative for 11 years (not a plug I promise). But I highly recommend everyone who wishes restitution to try this avenue. My law firm is writing a letter to T-mobile making my demands more heard. And the letter is included in our little monthly membership. Try it and see if it might help relieve you of your contract and fees as well.