T-Mobile Reviews

T-Mobile were totally unsympathetic to my complaint that I was misinformed from the outset. They failed to draw my attention to the sudden excessive use and allowed the cost to spiral beyond my credit limit, which they said was because... they knew I would pay!!! When trying to sort the problem I was again misinformed constantly. SOME customer service reps were rude, obstructive and even judgmental. For example, when I requested a CISAS deadlock letter, I was told three times it was on its way when in fact it was not and was never going to be as no one knew how to generate one!!! The telephone support is frankly useless unless you are paying or buying! I do not blame the individuals necessarily. I think they are inadequately trained and asked to wing it! My complaint is now in mediation with CISAS; however I am really not sure what outcome is in store for me. My advice, even if they seem to be the best value, avoid T-Mobile like the plague, or be very frugal.

I requested this once again and spoke with Richard, their arrogance and lack of customer service skills, just overwhelms me! I asked about replacing the cell phone and was given an answer of, "We will not send you a refurbished phone but we will send you a 'like new' phone", same thing as refurbished when all is done/ My question is and was, "I just paid into this new cell on January 18 and paid $624.00 plus tax for a new cell, are you not going to make any kind of adjustment in cost?" "No! we want you to take advantage of the offer we are giving you." This is not something to take advantage of, mainly because the customer, meaning myself at this time is losing money and a quality cell phone and had 2 doctors appointments, became upset, have other business calls to make and could not.

My children were very worried about me, could not contact me and Richard had the nerve to ask if he provided good customer service. I told him no, and this was before I rushed out for my appointments, stressed and blood pressure up. They could have exchanged the phone in the store but its about spending more money on a new phone when you just bought a phone that's damaged. To go to another company would not be that much better either but I'm still also paying for a Galaxy Blaze that my daughter cannot use and have not used for 4 months and this is the second phone for her too. You will end up paying more than less. Even with the insurance, they're ripping customers off with overrated cell phones!

Then I tell them what the girl told me on Saturday night. He tells me that's not how it works, read the paper, I tell him I didn't read the paper, she told me that. He then commence into arguing with me telling me I'm wrong and I have to pay 360 some dollars before I get that second phone. So then I tell him that I'm just going to cancel the phones that I signed up for earlier. He tells me that if I want to do that it's $50 for restock fee and I don't get the blackberry that I gave him back. I called him a thief and ask him how that's possible and he told me to read the paperwork.

So evidently if you trade in your old phone at T-mobile, and you're not happy with the new phone and they give you 14 days to decide whether you want the new phone or not, and you're not happy, they keep your **! So I finally give in and agree to pay the $360 some dollars so I don't get totally ripped off! I look at my phone and this pic of Foreigner the band pops up, again, and as I'm closing the app, I comment under my breath, "Damn, Foreigner". It seems this thief that T-MOBILE has swindling customers for them is an actual foreigner, and he tells me he's not selling me the phone and to get out of the store...... I left.

An hour or so later, while talking on my at&t phone that I pay for, it goes dead. It says emergency calls only! So they evidently processed my unfinished order even though I didn't pay them yet, and despite the fact that the manager took the phone and said to get out, that he wouldn't sell me a phone. So, I have NO phone! DO NOT DO BUSINESS WITH T-MOBILE!!!!!! Incompetence at its best!!! Oh, and he said he'd still charge me a re-stock fee of $50 if I cancelled the first line I signed up for!!! ANYONE BUT T-MOBILE!!!! Share this terrible experience with as many people as possible, and ask your friends to share too.....so on a and so forth....

So, on Jan 25th, 2014, I called T-Mobile to cancel service and asked how much my final bill to-date was, and paid $11.50 - I was told by the T-Mobile representative I would get my full deposit of $90 back in 30 days. On the same day, I moved my phone numbers to H2O Wireless. These numbers originally came from AT&T. 30 days later, I received a bill from T-Mobile for $20, which supposedly covered a billing cycle after my service was terminated. I was told by T-Mobile that they continued to bill me, and took the $90 deposit, and I owed an additional $20 for a service period for which I did not have service (on a month-to-month contract) because that was the policy. There were so many contradictory phone calls on this, at the end of the day.

I asked that T-Mobile send a paper billing statement via U.S. Mail, and I contacted my credit card company and withdrew automatic billing from T-Mobile. The T-Mobile representative stated she would discontinue the auto-billing, and would have a paper billing sent to me. Nonetheless, T-Mobile attempted to bill my credit card again, as I suspected they would. I did not receive a paper bill. I then received automated phone calls from T-Mobile's billing dept., followed by (finally) a paper billing, which now stated that I had missed my payment, and now owed $107 instead of the original $46.

I called T-Mobile cust svc again to address this issue, and my call was disconnected, three times, before I ever got to speak with a live person. Additionally, before the call was cut off, the automated service stated I now owed $162!!... How on earth is this company justifying these very rapidly rising charges? This is very unethical business practice, in my opinion. Bottom line: I will be contacting the Public Utilities Commission to assist me in resolving this matter, hopefully before T-Mobile damages my good credit, and I will never again be a T-Mobile customer.

After two weeks and at least 10 phone calls, the phones are still locked and we have not been able to get a straight answer about this situation. With every customer service representative we talk, we get a different answer. But at the end all of them ask for the same information, the EIN number of the phones, phone numbers and type of phones.

Unfortunately, about an hour and a half later we received a phone call that we needed to return to the store. The T-Mobile salesperson had made a mistake - it seems they required us to purchase 3 new phones to reimburse the early termination fees for each line. We spoke with the manager about it, and were told that there was nothing they could do, we could purchase three phones or not have the fees waived for the other lines. After speaking with 7 different people at 1-800-T-Mobile, they leave me with the same options: buy more phones or not have the early termination fees reimbursed. Very disappointing, I feel like we have been misled. BUYER BEWARE, T-Mobile will not stand behind what their salespeople sell!

I called back and spoke to Tanya who told me I couldn't speak to a supervisor because she was on break. When I told her that was unacceptable she left me on hold for more than 30mins. Then Brittany got on the phone. I explained that I was on someone else's phone. I don't have a house phone, I shouldn't be penalized for whom they contracted to deliver the phone and I need some type of resolve immediately. She said she could place another order. I said great. She then informed me I wold have to pay 291.12 for the phone again. When I told her that was absurd because I just paid for one I didn't receive, she told me there was nothing that could be done.

I called back 12-22-13 and asked for the call to be escalated. I spoke to an acct. resolution specialists who ordered a replacement device in lieu of the one that I hadn't received. The fact remains I was without a phone for almost four days and would like compensation in the form of a credit to my bill, for the inconvenience of not having a phone for 3.5 days and for the poor customer service I encountered when attempting to resolve this matter expeditiously.

I asked for my contract so I could review it & was told they can't send me anything but they have the right to enforce it because they "say" I still under contract. I'm checked their Facebook page, message boards, made an FCC and BBBonline complaint & will be mailing their corporate offices in New Mexico. My husband is a 100% disabled US Veteran & I'm retiring at 57 to care for him. I simply was trying to cut our monthly expenses. I feel beat up and abused by a dishonest company.

Before leaving, I contacted their customer service to find out exactly what the costs would be to end the contract early. I was advised that because they bill in advance for the monthly service, I would still have to pay my current bill (which I was about to pay), would receive no prorated credit of any kind, and had to pay $300 in early termination fees because two of the lines were still under contract, so my total due would be $589. I decided those terms were acceptable and I switched to AT&T. The same day of the switch, I contacted T-Mobile to try paying off my balance but they said I had to wait until the 16th for the ETF's to show up.

Today (the 17th) I called T-Mobile to pay off the bill and suddenly I have charges totaling $936.92!!! They said that I was under some old billing plan where I was to pay after the month of service and as such I owed for Jan and December. Why on earth wouldn't the CSR who was looking at my account on the 3rd, or the one looking at my account on the 4th, have known that? I think they deliberately hide the truth behind changing policies and service plans and justify made-up numbers and not even their own full time employees can understand it... why on earth would a consumer? Good riddance, TM!

At 11:00, I could no longer make calls. Mind you, a normal customer can still receive calls but me being an employee could not make or receive calls which wasn't fair as well. Next day, I tell them what happened. Finally speak to a supervisor after calling over 50 times to get the arrangement I was promised from the beginning, go and make that payment and phone was turned back on. Head to work. As soon as I get to work I see T-Mobile calling me back. They tell me that the supervisor told me incorrectly and if I don't make the payment of my current and past due once off call, they will disconnect my phone again.

Mind you, I have children who need to get in contact with me. They don't care. Now I agreed to pay past due but not a bill that just came out yesterday that wasn't even due yet but he said no. Long story short, they cut my phone off. I was also discriminated on at work but that would be another long story. Best advice, don't go to T-Mobile for phone service or employment.

Mom went to the T-Mobile store, since she wanted the sales person to show my father how to use / set up his phone (very technologically illiterate) and the man at the store said that what we had seen online was an "online only" price. Our plan would double in price to add a third line, and that we would have to pay $70+ to upgrade each of the phones and get the new one for Dad with the SIM starter kit.

So we went home and checked out the website. We found phones we liked, deciding that we'd get the SIM card for Dad and put it in one of the older phones and get new ones for myself and my mother. Except every time we tried to add a second item to the shopping cart the previous item would disappear! My mother grew so frustrated because she did not want to have three shipping charges on one order. So she called the customer service line.

The lady we spoke to first had no idea what she was talking about, kept trying to sell us the $100 plan with x data package and the bells and whistles which we kept saying we didn't want. She said we needed to talk to someone in the web sales dept to get help with the online purchase and had to talk to another dept for the new line activation. We did speak to a nice gentleman who was about to add the 3rd line and sent out the SIM card for it... but we still have been unable to successfully order the new phones (one was a refurbished so online only) after talking to three more customer service people. Hopefully we can get it straightened out soon.

Anyway, got it activated and the $30 card included w/ my phone was invalid. I scratched the #'s and gave them the info and it's invalid. What!? So they fixed that (I think) and was wanting to use the phone. It kept shutting off and I thought maybe it was the battery so I set it up to charge. For hours.... and it still wouldn't charge. I have another charger and it wouldn't work on the phone either. I put in my old phone w/ Verizon and it charged as normal. So I called Tmobile, tell them I am sending back the phone and I am not happy. I was transferred 4 times and then was disconnected. So I had to call back. Again transferred 4 times. All this time while speaking to a rep before being transferred all the reps would say "you want a replacement phone." I said NO! I want to return this piece of junk.

Last rep I got said I could take it to a Tmobile store and get a refund. I explained to her I had purchased on tmobile.com and not in store. She said no problem take it to Best Buy or Walmart. I didn't believe her and asked her if she was sure? She said yes. So the next day I went to Tmobile store. I had looked up what time it opens so I could be there when it opened. I got there at 915am and the store was locked up still. I went back to my car and called them on my Verizon phone and asked them what time do they open. He said 9am. I laughed and said I am right outside and door is locked. I got a bit upset that I was calling from outside the store and said he would unlock door now. They said they could not take the phone back as it was purchase on tmobile.com. I KNEW IT!! WHY WOULD THE REP TELL ME TO TAKE IT TO THE STORE!!!????

So I boxed up the phone took it to UPS store and the gal there said to me. "You want me to take the Tmobile box and ship for ya?" This was before I got to the counter. I asked her how she knew. She said we see them all the time going back as their stuff is always broken. So I came home to call Tmobile again to tell them the phone was on its way back to them and I wanted a refund. Again, transferred 4 times and every time the rep would repeat the numbers back to me incorrectly and I would correct her and they would say that's what they said. HUH!!??? I better get a refund and quickly. I have never been so steaming mad at a company before. They should be ashamed of themselves.

Additionally I requested the unlock code on my phone to be able to use it out of the US. The short version is they say I do not have a prepaid plan, they have continued to bill me after I requested termination of service and they refuse to give me the unlock code. The bait & switch on type of service, refusal to discontinue service & continued billing and then refusing to give me the unlock code is just wrong. All 10 of their customer service staff are very courteous but do not follow up as they say they will. Two CS agents promised to call me back on the T Mobile phone to resolve the issues. I did not get a call from either one and a supervisor said they got an error message on their own line. I asked why they did not send an email then and was told they cannot email from CS. This takes customer service to a new low.

On 10/25 I received a credit of $199.98, wondering why it wasn't $219.98 I called once more and was told the $20 was being credited. I called twice more and each time was told the money was "in the mail". On 11/14 I was sent a bill from T-Mobile for $290.75 saying my service had been suspended (what service, I never started service). When I received the bill on 11/18 I called and spoke to an operator called Kelsey. She said they would work on the problem and I was given a confirmation number #, someone else would get back to me. On 11/22 I called once again and spoke to Shelly and was again assured that this was being worked on.

On 11/26 I called again and spoke to a supervisor named Noelle, after once more explaining what had happened she promised this would be resolved by Dec. 10th and she would call me back. On 11/27 I received a bill from Convergent (T-Mobile's collection service) for $290.75. I called Convergent and was told not to worry this bill was just a formality (LOL). On 12/11 still not having heard from anyone I called again, a supervisor wasn't available but once more I was promised that someone would call me back. You guessed it still no call.

But I was told that the equipment charges were taken off and I now owed only $165 for service I never had, I don't even have a phone with them, never activated service, have no T-Mobile phone number and never chose a data plan. In conclusion not only do I not owe T-Mobile any money but they still owe me $20 for the SIM cards that were returned.

Even still, you charged us $40.00 total for both phones as a down payment and you have billed us and we paid 10.00 monthly, plus tax since March of 2013. I have written you many times previously about other situations where we thought that you acted in bad faith in our contractual relationship without satisfactory remedy. Due to the time I/we spent early this year resolving this issue and getting the impression that this situation was in fact resolved 8 months ago, we have no other choice but to conclude that T-Mobile acted intentionally to take our money. If this situation is not resolved to writer's satisfaction within 7 business days after receipt of this letter, we will file a small claims lawsuit in the Harris County, Texas Court seeking to be made whole on the outstanding amount that we believe that you owe us plus court costs and we will take our business that you have had for 10 years to another provider.

On Oct. 2, 2012, I found out that T-Mobile had limited my service options on September 15. I called their customer service department in an attempt to change my plan to the more appropriate "Pay-as-you-go." This is when I learned that I had entered into a 2-year contract online two weeks earlier. When I tried to cancel the illegally made contract they then attempted to extort a $200 early termination fee! I was then given an email address to arbitrate our dispute. T-Mobile never returned my emails to their contract services department.

In a sane world each party gets something in return in a contract. What exactly was I supposed to get from T-Mobile for subjecting myself to 2 years of bondage at $42.51 per month? Nothing whatsoever. They abused my 3 and 1/2 year relationship and my trust and deceived me. This bait-and-switch tactic effectively ended my association with T-Mobile as of September 15, 2012. I subsequently paid my last bill to T-Mobile on Oct. 12, 2012 of $48.22, which was the total amount owed on my month-to-month contract up to Sept. 15, the date they attempted to defraud me. In November and December 2012, T-Mobile fraudulently withdrew money from my bank account! I petitioned my bank's Liability Fraud and Claims department and got my money back, and also prevented future illegal withdrawals.

T-Mobile is one weird and vindictive group. Three collection agencies have harassed me for almost one year. The current one calls two or three times every day, even after I sent a nice letter explaining why I do not owe T-Mobile any money. How they could treat a long-term customer in good-standing with a plus-800 credit rating like this is just bizarre. The really crazy thing is that I would have signed on to a 2-year contract with T-Mobile in order to subscribe to "Pay-as-you-go!" Nutty, nutty, nutty.

I ask manager **, she never came up and talked to me. I saw her she made excuse, “I’m on phone, busy.” I asked her several time, no one helped me. They did not face me because I’m right. She never explained to me "we will charge you $150...." So manager ** and ** both are not good customer service people. ** has to come and listen to me. They took my #. I waited all day, no one called. This is the Manager and customer service. I pay bill, I have my business account with them. I need the answer...

In August, I was unable to pay by my phone unless I opted to set up the auto-bill, so I went to the website instead to refill. The billing failed for no apparent reason so I tried calling in and was able to refill by phone. The following month when I received my credit card statement there were double charges. After trying to contact someone at T-Mobile billing for about 45 minutes who could help me, I was finally transferred to a number where I waited on hold for about 15 minutes only to go to a voicemail that told me needed to call back the next day.

I called my credit card company to see if they could help and they called me back and said the charge was credited. The following month when I tried to refill, I had similar problems to those I had in August and was told that my credit card failed. I thought it might have been due to the fact that the expiration date had changed and I had tried to put it through without updating. Once again made several calls, got transferred several times and ended up in a voicemail that told me to try again later. The next day I decided I was over and done with T-Mobile and went to Best Buy to look into purchasing purchase a new phone and plan.

Sad to say that like a fool, I changed my mind and ended up going back to T-Mobile, and lo and behold they were able to process everything without any problems in the T-Mobile retail store. So this month I have a nice new phone with better (and more expensive) plan and figure it will be a breeze to pay my bill, but alas, same issue. After the billing failed via the phone, website and call in number, I tried calling their customer care number and after waiting on hold, being transferred and waiting on hold again (25 minutes on the phone!) I was told that because I disputed a charge in August my account was frozen.

I explained that the disputed charge was a duplicate billing. The fellow on the phone told me that unless I wanted to give (him) money now for the disputed charge, he could not renew my account. Next I tried going to their website Support Chat. Spoke to another rep who asked some questions and tried to help but said he could not help and suggested I call the billing number and start all over again, which I did try, thinking perhaps some of my complaining might have made a difference. Same exact thing happened (Already an hour wasted trying to pay my bill).

So I decided I would go to the store I bought the phone from for help. I told them what happened and they too said they could not help me but they could accept my payment, which they did. They told me I could just pay my bill in person at the store from now on. I told them I that was insane and that if I could not pay my bill the way I was told I could, I wanted a refund on the phone I just bought from them. They quickly told me NO REFUNDS AFTER 14 DAYS. Of course they too were very sorry they could not help me and wished me luck.

I have made a complaint to the BBB and was not surprised to see that they are no longer accredited due to a large number of complaints over the past month or so. I guess now my only option is to have my phone unlocked and move to a different carrier. But I have no idea who or how I can have that done since there really is no service number to call and get a person without getting transferred, put on hold and then put into a voicemail or just disconnected. I really do not understand how a company is allowed to operate without a real support line for customers to call. So moral of the story, don't just walk away - runaway from T-Mobile. Something is very wrong with their billing practices and their customer service is just a bad joke.

I was expecting the phones the very next day by UPS. When tracking the shipment, according to UPS, T-Mobile stopped the shipment 1/2 way and wanted the phones to be returned back to them. When I called they stated that the names on the account didn't match. Of course I have a different name than my husband. At this point they have charged my husband's bank account $322.13. I asked them for a refund and they told me I have to wait for the phones to be physically back to them, then I will get my full refund.

Since I really needed those phones I tried to go personally to a T-Mobile store and open an account under my husband's name and waited for the other issue to be resolved. The surprise was that neither my husband nor I could open an account. It seems that the customer service representative opened two accounts instead of one. At this point, I was furious because not only I have to wait for my refund, but because of this person's mistake neither my husband nor I could open an account.

I wrote an e-mail letter to T-Mobile headquarters around 10/27/13; Mrs.. Heather ** called me back and told me that the phones were back, but that I have to wait no more than 30 days to get my full refund ($322.13). On 11/16/13, I receive an e-mail stating that my refund was approved and that I will received a credit of $287.90 which clearly shows a difference on the favor of T-Mobile of $34.23. I am thinking to myself. I have been calling back and forth and after all the hassle am getting a partial refund when it was originally a T-Mobile customer representative mistake.

I never got the phones because the delivery was stopped by T-Mobile half its way and now, instead of getting a full refund I get a partial refund??? If T-Mobile is doing this to at least 10% of their customers, they are getting extra money just by ripping customers. I am taking this issue up to the end. I am ready to write a complaint to Washington's Attorney General because it's not the loss of the $34 that is bothering me but I know based on my research on Google complaints about T-Mobile, that I am not the only one and T-Mobile needs to be investigated deeply by people in power who can represent the customers. Thank You.

I had 6 phones sent to me, and used countless loaner phones. Once my contract was up, I called, paid my bill and asked. Made sure with the rep that I would not be charged since my contract was up. I was told I was all set. So I switched providers... and started receiving $350 bills from T-Mobile. They are charging me for taking my phone number with me. I have spoken to several reps at T-Mobile and all of them are basically saying too bad, it was written in the contract I signed SIX years ago and it doesn't matter what the rep said.

I'm pretty sure a company needs to be held accountable for the promises employees make on their behalf. I have written letters to T-Mobile (because the customer service rep said that's the only way to resolve this). None of these letters have been answered. I have been receiving collection calls nonstop from T-Mobile. I was polite and very clear that I'm not paying this and the rep started yelling over me that it doesn't matter what the rep said to me, I signed a contract. The rep was unbelievably rude.

However, since August, T-Mobile have chosen to now send me text messages reminding me that the bill is now due. They never say that it's overdue, only due. And of course, the text message urges me to pay now. I must again stress I've always paid my bill before the next cycle. However, on my bills now I'm being charged £5 (around USD$8.00) every time they send me these text messages. These fees are in addition to their spurious £3 charge for my not agreeing to a direct debit. Their explanation is that processing payments by cheque or cash costs them more to process. However, I never pay that way. It's always through my debit card, which they receive electronically and instantly! They're now adding £13 a month ($18.50) a month as a penalty for my paying the bill on time.

I have long been out of contract. I have no reason to have to remain with them and I own my phone, so the consequence is that I'm leaving after all these years. I used them because of their relationship with Orange as Orange is prominent in Russia, Romania, Ukraine, and the Republic of Moldova, where I work. So the benefit was good. However, there is now plenty of competition and I can choose among a vast number of providers.

It's sad that T-Mobile can take a loyal customer and go far beyond the act of frustrating them and moving to victimizing the customer. I've twice spoken to customer 'service' (an amazing contradiction of terms), who refuse to do anything about it. Their curt response is that I don't pay my bill on time. And when I point out that if I were not paying the bill on time, they would suspend the service, the response from the Philippines is silence.

T-Mobile: there's a lesson to be learned here. Consumers have some unique rights that you appear to have forgotten about. The most important one here is that I have the right to choose not to use you anymore and I have the right to leave you behind and share my experience with millions of T-Mobile customers and potential customers. So you've won a tenner or two, well done. You're losing thousands from my personal account. And there's an interesting little secret here. As the final decision maker for my organization, which has carried T-Mobile accounts for the past 7 years, you're losing them as well! The last quarterly summary showed that this was in excess of fourteen thousand pounds a month! (That's USD$22,500.00!) I hope you're proud of yourselves!

The next problem is that I butt dialed directory assistance over 20 times in a row, unbeknownst to me, costing me an extra $40 on my bill. I called them to see if they would remove a few, I didn't ask for them all. They would not remove any of the fees, even though it was clearly not intentionally dialed. Thirdly, dropped calls, poor coverage/service are other big issues. Like others have said, I fell for the lower price trap and I have not been impressed as of yet. As the old saying goes, you get what you pay for.

When I called & talked to them about a billing question in August, the conversation was going well until I asked when my contract would be up & they said September 2014. They were so smooth that they had me convinced they were right & I was remembering it wrong! My memory has been deeply affected since I've had some severe medical issues that makes it difficult for me to remember what I know to be true when I have someone selling me a story with such conviction. I need some help & guidance to get out of this mess & I hope it's possible. I'm on disability & that horrific government shutdown we experienced only made things worse for me. I'm open to ideas & I look forward to helpful suggestions. Thank you for taking the time to listen to my plight.

We tried to get our refund of $20 since we would no longer be using T-Mobile. After being transferred no less than 6 times and repeating the story 6 times, we finally spoke to a supervisor who simply said, "There are no refunds. Thank you for using T-Mobile" and hung up. This is terrible customer service and dishonest. The company is basically stealing money from customers.

We belong to several boating associations and have a substantial network of boaters who travel through the US from all over the world. We will be telling them NOT to use T-Mobile. Was it worth the $20 T-Mobile?

When I got my October bill it read $629 - they re-debited my acct. the cash credit plus my bill plus some other charges unexplained. I emailed John ** and he had one of his people call me to resolve this. Ally **, the agent, said she had to review ALL phone records. We talked on Nov. 6th and she said they heard on a phone call, of which there were MANY, that I was informed that the credit was temporary and part of a trade out policy for the gratis S3 they sent me?? Never happened. I have to hire an attorney to subpoena my phone calls with TM!

ARE YOU KIDDING me? NOW TM is refusing to reverse the $429 charge on my bill. 2 agents a few weeks ago reviewed my acct. and said TM dropped the ball on this. Da. I never have heard of such a ridiculous policy. My sister has been with AT&T for years and received a number of gratis devices for her time with them. AT&T did not issue her a cash credit on her statement! TM wants the issued cash credit back!!

Every time I get a different phone, I get a whole new set of problems. They are junk and they just keep handing them out to their customers. I lost count on which one I'm on. But this HTC I have now keeps going in AIRPLANE MODE. So a lot of the time I look down and no wonder the phone has been quiet for last 4 hours. It switched on its own to AIRPLANE MODE. It's a joke. How the manufacturers are just handing out problem phones and T-Mobile just keeps allowing this to occur?

Half way into first billing cycle, I am notified by text that my 500mb of memory is used up, do I want to buy more?? No, I paid for 2.5gb of memory, or so I thought. I was lied to by this representative of.... who? Come to find out, she doesn't work for T-Mobile at all, but some third party known as Telecom Management Associates in Arizona. I try to resolve this issue through T-Mobile Support, but nobody there could figure out why I was sold a two-year contract for an obsolete service plan and that if I had come in to T-Mobile, I could have chosen a no-contract plan for twenty dollars cheaper a month. When I told the manager what happened, he did some investigating and told me that he couldn't do a thing for me. I was supposed to be paying $60.00 a month for unlimited everything and 2.5gb of memory.

My bill was for $179.98.... Found out the phone wasn't free either and how would I like to pay the $300.00 for it? I tried three different times with Telecom Management Associates to take me off the plan because it wasn't what I signed up for. The managing supervisor said that I was obligated to this plan and could not change it or cancel because I signed a contract. I told him I was baited and switched and he didn't even flinch. He said if I cancelled, I would be charged a fee of $200.00.... After I could find absolutely nobody who could tell me what my plan was, where it was activated and why I couldn't get what I agreed to, I cancelled and went to a T-Mobile store where I thought I could get some help getting in to a different cheaper plan.

Sure, I could do that if I paid $200.00 to "migrate"... So, after I agree to this to get out of the rip off I was in, I found myself even deeper into manipulation and greed. These folks were confused and put me on another contracted plan. This was never explained to me and there was no paperwork for me to read, it was all done "electronically". So, I get my bill and nothing is changed. Still on old plan being charged for things that I never authorized and being told I would have to pay or have my service disconnected (and would be reconnected AFTER I paid for another FEE). I had had it with T-Mobile. I made a scene at their store, had them cut my phone off, though they wanted to "keep me as a customer". What crap!

So, I get a bill from T-Mobile this month for a $200.00 cancellation fee along with the $400.00 cancellation fee from Telecom Management Associates and another bill came yesterday for another $145.00 for an outstanding balance... Yet, when I call customer support nobody is sure why I have been charged all this money because I was never officially cancelled from the first contract, according to T-Mobile....

So I called T-Mobile back, spoke to another person. She reassured me that T-Mobile with that one call, once I get my package of phones, would take care of everything. Well, on October 9th, 2013, the package of phones arrived. My wife and I were really excited, and we were ready to surprise the kids with our old phones and let them know we can all access the internet and play on all the phones. Well, we started the activation process. It didn't go like it was supposed to. The T-Mobile phones would not activate. We were lied to throughout the call. We tried to get the phones I brought from AT&T and they would not work. The guy told me I had to call AT&T to have them unlock the phones, that T-Mobile could not do that for us. I explained to him that, "I was told you would do that. I was told twice that you would do that for us." He told us, "NO, NO, NO."

He then told me I would not be able to use any phone for 48 hours due to the PORT process. I told him NO, that we had to have phones working tonight. So he was going to give us temporary numbers. So then he said we were activated and the phones were working. He said for us to hang up, that he was going to call us back and make sure the line was active. Well he hung up, the lines were not active. He had told us that they would not work for 48 hours. So I had to call them back, go through all this again. I was told so many lies that night, I felt so betrayed as a customer, disappointed. My wife was disappointed. My children felt the same way because they didn't get a good phone. We were told that the phones from T-Mobile were working. A T-Mobile rep was telling me that she was calling the phones, they are on, and I told her NO. I am holding the phone in my hand and it is not doing nothing at all.

We tried to hook the phones up to the router to see if the wifi calling would work, NOTHING. I tried two different routers... NOTHING. Finally, we just gave up and they walked us through the return procedure. The woman told me to place everything back in the package, put the return label on the package and that once they received it back, we would get a refund from 48 to 72 hours. I called yesterday asking where my refund was because it was 49 hours. They told me I had to wait at least 30 days.... I became upset because yet again, T-Mobile has lied to me. I spoke to different people yesterday and asked to speak to supervisors. I was told they couldn't even help me. Finally, I begged to speak to a supervisor, got one, then asked to speak to their supervisor and finally got one. I told my story again and how upset I was. She said she would work on the issue and would call me back in 24 hours. Her name is Christine with an employee number of **.

It has been 24 hours and NO NO NO phone call from her. I should have known that with T-Mobile lying so much to potential customers, that this employee has now lied to me as well and will probably not call me back. I can not believe that T-Mobile has done nothing but lie and mislead and manipulate me into buying a product that doesn't work. The salesperson I first spoke to told me I was going to have this awesome 4G LTE service. When it was finally done on the night of the activation process and the phones would not work, a gentleman told me that the phones are not working because the service in our area was lacking and not very good. How can this first salesperson sell a product and lie to the customer? Because she told me I would have this great and awesome service.

T-Mobile's little saying on their website says, "RULES: We Break the Rules!" They sure do. They break every moral code and rule to try and gain a customer and make a sale even if that product doesn't work. I can not believe I tried to leave AT&T. I have had nothing but the best service with them. I pay a much higher price and only one phone has a data plan and we have limited minutes that we can use, but AT&T's service is so great. I couldn't believe that I was going to leave them. After that night, when we cancelled everything with T-Mobile, they went ahead and PORTED the numbers over to them, thus, cancelling my account with AT&T. I was so glad that I was able to call AT&T that next day to get my services reinstalled. They couldn't believe that T-Mobile treated me the way they did.

Our most recent high anxiety scare was with Hurricane Flossie. I made it out of the valley with our children; however my husband did not. There was no way to contact him. I tried calling over and over and over but it would just go into voice mail (as it had been). I was promised that this would never happen again. Numerous times I called in to speak with T-Mobile agents, at times over an hour. I constantly was assured this would be resolved. I faxed a letter July 25, 2013 requesting to cancel due to having no reception. I was denied. Their response letter stated, and I quote: "Please be advised, T-Mobile is unable to guarantee coverage in all locations... Unfortunately, we are unable to waive the Early Termination Fees on your account. Should you cancel your account you will be responsible for the Early Termination Fee."

I submitted a second letter on August 7, 2013, this time more detailed of our remote living situation, with documents to provide proof, and have since received no response. I've called in to customer care a number of times with the following response from all the agents I spoke with: "Customer relations has not noted on your account that they received a second letter, and the only way you can reach them is through fax. We (T-Mobile customer care) cannot even reach them. However they will read the notes we put on your account and hopefully get back to you soon." Really?? Today I called again and was told that $840 Early Termination fees have been added to my account. Oh, the ongoing battle... "T-Mobile is unable to guarantee coverage in all locations... We are unable to waive the Early Termination Fees on your account..." Wow! Unbelievable!!

So, I was sent to their "collections" department and started receiving phone calls at work three times a day requesting payment not even 30 days after I cancelled my service. On top of that, the collections department would hang up before anyone would talk. I spoke to someone where they connected the call only twice in the 3 weeks they have been calling. On my bill for 8/24/13 through 9/1/2013, I was charged a total of 19 dollars and change. For 9/2/2013 - the day I cancelled my service at 3:00 PM MST - I was charged almost 54 dollars and change. I was charged triple the amount for one day that I was charged the previous 9 days prior to that.

I am totally disgusted with T-Mobile's customer service. I was a customer for almost 12 years and I was treated like a piece of dirt they wouldn't take the time to wipe off the bottom of their shoe. I agree with the other blogger and would seriously consider reporting them to the FCC. I have written a letter disputing the charges and have even had my lawyer involved. BUYER BEWARE!!! DO NOT SIGN UP WITH T-MOBILE!!!

There is no coverage between Palatka and Citra. No coverage from Citra to Ocala. No coverage on portions of RTE 95 between Jacksonville and St. Augustine. No coverage between Palm Coast and St. Augustine. I tried to cancel, but T-Mobile refused to let us out of our contract without charging us an early cancellation fee of over $400.00. We can't get out until August 2014. Why should we have to pay a penalty to justly cancel a contract which cannot be honored with reliable good service as had been promised? If I call my wife, the call goes directly to voice mail. Good thing that we still have a hard-wired home phone. T-Mobile is a major rip-off. Stay away!

They are now enforcing the Cancellation fee of over $200.00. As a loyal customer over so many years, they should be ashamed of themselves to stoop so low as to try and collect this money from me. I will NEVER return to T-Mobile and ask my friends and family to NEVER patronize them. They are an unprofessionally run company and their CEO must be fired in order to improve the Customer Service I was used to when I first signed up.

The customer service representative (CSR) asked me if the phone had external damage and I told her it did not. She surmised it must have internal damage. Since I had no idea why the phone stopped working - I asked for specifics again and she told me she could not tell me, which I found baffling. I asked to speak to a supervisor, who was unhelpful. The supervisor agreed the phone was assessed but reiterated that T-Mobile could not tell me the results of the assessment. Within weeks, my replacement phone - which is a refurbished phone - stopped working. I went to local T-Mobile stores for diagnostics again; however, they told me since the phone is refurbished, the problem could be anything - but they assured me it wasn't the battery.

Now, I'm stuck with paying for two phones that do not work (the refurbished replacement that stopped working after a few weeks and the original Samsung Galaxy III, which has the dubious internal and/or external damage) and for a service that I cannot use since I have no working phone. It is unconscionable that T-Mobile sells poor quality products, gives customers no useful information regarding the assessment results of defective phones, replaces defective items with more defective items, and charges the customer for inferior quality products and poor customer service. I requested the contact information for T-Mobile corporate personnel due to my frustration and my request was refused. I plan to file a complaint with FCC once the government opens, which I hope is soon.

I have since moved to Moyock, NC. Once again there was no service in the new area. I tried the booster at this address as well. It did not work. I was told I needed a better phone, so we tried that. No service. One of the representatives at your retail store said there was no service in the Moyock area… no towers. He said to go with Verizon Wireless. He also said there would be no issue because I did not have a contract, it had expired and I was on a month-to-month basis. I returned the booster and the phone.

I have explained this to numerous people. It should all be documented on the account. I will not pay an early termination fee for a service you could not and would not provide. I have included my contract and the business cards of those I have spoken with in person. I hope this will, eventually, reach someone that will resolve this matter. I will not be answering phone calls from T-Mobile. It is hard to be polite when I have told this story to so many people, so many times and it is still not fixed. I will accept correspondence by mail or email. At this point I want what each individual says documented.

I had to make weekly payment arrangements with them which has caused a hardship with my family being I have a disable wife who cannot longer work. I made every attempt possible to negotiate with T-mobile and bargain in good faith. They would not waive any form of this migration fee (203.00). Last attempt was Sept 28, 2013.

Recently I checked my credit because I am looking to purchase a new car and lo and behold, T-Mobile has me down for a delinquent account and has sent the info to a Collection agency for a bill that I knew nothing about and a phone I did not know I had to pay for. I never received written info about this and did not find this out until I pulled my credit. The worst thing is I have Metro PCS and they were bought out by T-Mobile so now I am stuck with them again and they will not do anything to help. Thanks a lot. If you left T-Mobile check your credit because they will send you to collections without you know any info. I am stuck paying it and was told that they are known for having a bill not telling you about it and because you don't know about it, they send you to collections which in return hurts your credit.

After fighting with this for the last 7 weeks, I have had to tell everyone that calls to leave a voice message or I will not know that they have tried to contact me... I use my phone for work and this does not work for me. I think that I am going to have to switch carriers. This is something I do not wish to do but T-Mobile is not doing anything to help and from what I am getting when I talk with their reps, they are not going to change anything... No call backs like promised, switching around from tech to service. Give me a break. I know if my phone is not working to turn it off and check to see if everything is connected correctly... Very Frustrated...

Last weekend, we jumped away from T-Mobile and went to a competitor's service. Yes, the monthly is a little bit more, but guess what? We have service! We actually have 4G speeds whereas T-Mobile couldn't even offer us solid 2G voice. So far, we are more than happy to have left T-Mobile because now we are actually getting solid service.

When we were with T-Mobile, they only offered me excuses as to why we weren't getting 4G service at home or even just voice service at home. I've heard about cell towers being updated numerous times, too, but after eight months of hearing that excuse, I had had enough and dropped them like a hot potato. It's odd that the competitor we are with has solid voice signal and 4G signal in areas where T-Mobile does not. Two weekends ago, my fiancée and I were in an area where T-Mobile had no signal, yet the other couple we were with who had a competitor's network had solid, full coverage.

What is the problem with their service? From what I've found out through research, they "piggy-back" off other carriers' signals (i.e. roaming), and with them undercutting everyone, the other carriers are upset and dropping back on the quality of signal T-Mobile gets from them. Since T-Mobile's network is not that large, they have poor signal coverage, which in turn amounts to the loss of signals and poor coverage. Will T-Mobile tell you this? No. They want you to think they are upgrading their services which is causing the problems. Don't be fooled.

Of course, they tried to send me back to a specialist to troubleshoot and want $300 cancellation fee for service that doesn't work! The coverage map says "excellent" yet there is NOTHING. My daughter has the same issue with her phone. Sometimes we can't even send MMS messages without them taking forever (sometimes as day) to send. My friends with AT&T have excellent service at my house. Now we are certain it's the crappy T-Mobile network, NOT our phones. Now I have to come up with 300 bucks to switch to the more expensive AT&T. Thanks, T-Mobile.

I have been a loyal T-Mobile customer. Shouldn't they let us roll over to a new plan being offered for a cheaper price, no luck there so I paid the migration fee. Now keep in mind, we are a single income, middle class. Maybe according to the governmental economic guidelines, we fall a little under the middle-class guideline bordering on poverty scale for a family of 5 so the $600.00 bill I received to migrate over to their golden plan was hard, very hard but we have growing boys all going different directions who we need to contact and know they are safe so we paid the fees.

After the 600 dollar bill, I thought okay, well at least my bill will be cheaper next month but nope, got a new bill of almost $318.00 because according to T-Mobile, I am still paying the migration fee so I asked, "Okay, well is my next bill going to be cheaper," and he said, "Oh yeah, your next bill is going to be $235.00." I was shocked because my old bill before the migration was $245.00 so everything I paid to migrate over was only going to save me $10.00 a month and I get a worse coverage plan than I had before. This is basically stealing money straight from the hardworking consumers. It's unfair how the sales agents tell you one thing and the T-Mobile billing department tells you something else. It is not right at all and it costs consumers over and over and they get away with it.

This is not the first time I have been lied to by a T-Mobile store and then the billing department tells you something else and all they say is, "I am sorry," but sorry does pay for the debt they cause us. It doesn't. I have also have my online chat with an agent of T-Mobile, Anthony, who all he did was tell me sorry and how he can cut services to make my bill more bearable but what happened to the unlimited everything when we signed up for the service and me being on no contract with them anymore and my saving of over $100 a month. What happened to everything promised for the almost $500.00 paid on this migration fee for a hope of better service. Those are the answers I would like answered and services I would like provided.

I've tried calling T-mobile a couple of times and they are useless really and no help. I have contacted my Attorney General's office, and hope to get some resolution. I don't want a new phone or money back... I just want OUT of my contract at this point. T-mobile is horrible and I will never ever go back to them once I am out of this contract.

I tell them I have a signed contract and they didn’t care. I was told that plan will be $190 a month. Before all this I was paying $148. We have talked to so many people; it’s not funny. We went back to Staples and they even called them. I was told the way this happens is that the rep has to go into T-Mobile system for that day, put in what we need and it prints out the plans. He can’t make up these plans. T-mobile said it didn’t care what Staples says. I need to pay or they will shut off phones.

Now I have been told to talk to Corporate but I had better pay the bill in the meantime or they will disconnect. Really. I am getting nowhere. Looking for another company as we type. I have sent my complaint to the news station in Seattle. Now I find out they have a corporate office near Bellevue. Guess where I am going next week. What I want to know is anyone else have this issue and what did you do?

Unfortunately, I switched on the day after the billing cycle closed. Bottom line... I had run up just over 1500 minutes of calls in the first month, with over 500 minutes at the very high "exceeded plan minutes" rate. Thus, I got my first bill from T-Mobile and was shocked to see it was for over $500. I was rather shocked to see this amount. I called them and they explained the charges. They were unwilling to help me at all on the bill. I talked to a supervisor who was equally unwilling to help. Finally, on my third try, I got a sympathetic representative, who issued a $100 credit if I would try a higher minutes plan.

I said sure, as long as I didn't have to stay on that plan, and then switched to their minimum minutes plan (300 per month, unlimited weekends but not nights) the next day, which I stayed on until my contract ended. I didn't have the 500+ dollars to pay that first bill, but I did make a partial payment of a little over $100. This evidently wasn't good enough for them, and they disconnected my phone the morning I was supposed to make a conference call with my sisters.

I called from a T-Mobile store to discuss my bill and encountered the RUDEST customer service person I have EVER dealt with in their billing department. They gave me 30 days to pay the bill, and wouldn't reconnect the service until it was fully paid off. I ended up getting the cash from another source and paying the bill off in full the following week. When they didn't have my phone turned on within an hour of me paying the bill, I called them up and was equally rude with them in asking why my service wasn't restored yet.

They turned it on shortly afterwards. The one good thing about the T-Mobile contract was that it was only for a year. I didn't want to pay an early cancellation fee (which I had done once before with Sprint) so I just wrote the day my contract expired inside my battery cover with a Sharpie. Today was that day. So goodbye, T-Mobile... I can't say I'll miss you very much.

I am not interested in paying a penny more for the horrible service and will not continue with T-mobile next month. It took 2 customer service representatives, three supervisor, 57 minutes on the phone and a case of rage to finally have someone agree to refund the amount they overcharged me. I can't wait to move on. It has been the worst cell phone customer NON-service cell phone company I have ever dealt with. Good riddance!

The online representative told me that even though my account was suspended, there's some charge for the suspended account. Also, they told me that I will get my number back and everything would be okay as long as I pay the overdue amount of $60 something within 60 days. After 50 something days (for sure before the 60 days), I called to make payment. The phone representative told me that my account has been forwarded to the collection agency and I explained everything to the person and her manager. During the phone call (like a hour long talk), the manager hung up on me.

I called back and was not able to talk to the same person. Couple days after, I called again then reached to the Manager and he told me to send the copy of the conversation I had with the online representative. They wouldn't accept emails, so I did international fax. Although he told me he will contact me via email and let me know after they review stuff they never did. So, after a week or so later, I called back and tried to get to the same guy but I couldn't (there's no way for a customer to talk to the same person).

Another supervisor I talked to just told me that they forwarded the documentation to the collection agency and I had to contact the collection agency. I called the collection agency, and they had never received the documentation and did not know anything about it. Now, I have to pay over $200. I do have the manager's id number and his name, but it just sucks that I can't talk to the same person and explain everything over and over. Also, international phone call is so expensive. It is just not acceptable and hate the customer service saying "there's nothing we can do".

So, I went with another company for my internet so I could actually do some work at home and it is clear how inferior T-Mobile's network is in comparison. Then this week, after a year of crappy internet, I actually get real 4G performance. It took a year! Really, T-Mobile? Charge me for a year of unusable internet and then when I threaten to leave... Okay, so how about the phone? Still warbly dropped calls within "excellent" coverage areas and NOTHING at my elderly parent's home whom I visit often. REALLY, after a year, you have not checked this out? Your map says "excellent" yet there is NOTHING. You continue to claim "excellent" coverage yet I cannot make a phone call from the home I grew up in? My mother's AT&T phone works just fine there. It's the crappy T-Mobile network, NOT my phone. So where do I go next? Small claims court? I guess so because they continue to feed me false advertisements on their coverage.

I also paid insurance for defective phones. One day, my phone froze up. I called and they sent another one right away. I sent the defective one back, but, "T-Mobile never received it", costing me an additional $250.00. After 6 promises that my contract would finally end in May of 2013, it did. And they had the gall to charge me a $50.00 termination fee. I have never dealt with a company who dissembles at will and holds its customers hostage in this manner. Shame on you T-Mobile. I will tell the truth to anyone and everyone about your standard practices of ripping off loyal customers who pay their bills on time, every time.

My billing period ends on July 14 and I did cancel on July 18. For 4 days from July 14 to July 18, I was charged a total of $60.22 (full amount) for service I have never received. I called customer service but the Manager is saying there is no record of any call and my number was pulled out without cancellation. Is it even legal to charge for the service time that was never provided. Thank you.

Two months of service, plus the ETF would not even equal that amount! I was ready to call them to set up a payment arrangement, but not for that amount. Its ridiculous. And calling them, I always get sent over to this or that rep as if none of them have any info to give me. I am very disappointed in T-Mobile. I had them as my carrier several years ago and the charges were quite low and I had awesome service. Now, all I can say is I want to give T-Mobile a black mark for overcharges and an absolutely messed up payment system!

It's odd since both AT&T and Verizon show they have 4G signal in my area, but only T-Mobile shows 2G at best, and I'm not even getting that. For the past few years, T-Mobile has been going downhill and I'm at the point that I will gladly pay AT&T a higher monthly fee for a service that I should be receiving. I am not receiving what I am paying for through T-Mobile and they couldn't care less about it.

Since no one in T-Mobile had been able to help me with my reception issues, including but not limited to the Tech-Tech Dept sending me a signal booster which didn't help in any way, shape or form. I suggested to the Loyalty Dept rep that maybe it was the phones? And that maybe if we upgraded all the phones on my account, it would help? You see, at this point I was willing to try anything to be able to use my phones inside my house! I let the Rep know what your competitor had offered me and told the Rep at this point the other guys had better reception quality. The Loyalty Dept Rep then made me an offer, which was nowhere near as good as what I was getting with the other guys. However the T-Mobile Rep did agree since this was related to a T-Mobile reception issue that the upgrade (WOULD NOT) EXTEND MY CONTRACT! I reluctantly accepted the T-Mobile offer and even added a new line to my T-Mobile account.

I returned the 2 iPhone 4s, a Note 2 & the Samsung Galaxy S3 that I had purchased for $100 TOTAL FOR ALL 4 NEW PHONES! Call me crazy, but I had been with T-Mobile for so long I really wanted to give you guys the opportunity to keep me as a customer! Well, I realize now that I made a mistake in staying with you and would like someone to correct this mistake immediately! I am currently under contract till 12/26/2014. I request that my account be put back to its original contract end dates or just let me out of all of my 4 lines of service contracts. The talk, text & data plans, the My Touch phones Suck! NO CAPS. NO OVERAGES. NO ANNUAL CONTRACT. Not for existing customers!

I live on the Big Island of Hawaii and recently moved to an area that only has 2G coverage, but am paying for 4G? "OUR COVERAGE GOES THE DISTANCE" YEAH RIGHT! Not to mention over the last year I was barely able to use any of the 4 lines while inside my own home at my previous residence. The Customer Care Dept is a joke, so much so that I have started documenting my phone conversations on a regular basis, that is if I can understand what the Rep is saying, because half the time I call I get someone that cannot speak clear English. I have been on the phone with Customer Care for over an hour several times! I get bounced back and forth from dept. to dept., and then told that what the last rep said was incorrect or that they didn't explain the problem to the next dept. before transferring me! I MEAN REALLY, COME ON, THIS IS NOT ACCEPTABLE CUSTOMER SERVICE!

T-Mobile needs to revamp the way you do business! For starters, a Customer should only have to verify their account once, no matter which dept. they are transferred to. Since you as a company have opted out of contracts for new customers, you should honor that with existing customers if you want to keep them. You need to better train your Reps in all aspects. T-Mobile, this will help to limit the time customers are on hold and bounced around from dept to dept. Maybe have your reps take customer service courses from whoever trains Amazon Reps! Stop telling your customers what they want to hear just to make the sale. Say what you mean, mean what you say! KEEP YOUR WORD! AND REMEMBER: THE CUSTOMER IS ALWAYS RIGHT!

You know there was a time that I used be proud to say that I was a T-Mobile customer, and even sold you to my friends and family. I even applied at T-Mobile once but during the extensive application process was offered a job with a great local company. Now I sincerely feel that I'm being ripped off by yet another large corporation that couldn't care less about their customers. In this day and age, it's all about word of mouth. I wonder, if you took a survey off all your existing customers and how satisfied they are with your service, what they would really rate T-Mobile?

I called to cancel my contract several months ago. A rep. told me that "we have new plans and can lower your rate to $65.00" (have been paying over $100 per month for several years). Never happened - no confirmation number either when she told me this. Same bill kept coming month after month. Called back again and stated again that I wanted to cancel my contract. Have health problems per Doc, not sure how long I have, so cancelling. The new rep., young guy, paused for several minutes, told me "Um, I don't think there's anything we can do, yeah, nothing". I replied, "What do you mean there's nothing you can do? I'm telling you I am in bad health and wanting again to cancel my contract." He then went on to tell me again that they "now have new plans, with lower rates(!), that I would be put on a plan for $55.00 per month." He said he would back date it so that my last (current bill) would only be $55.00.

Well, next bill came, it was for two months, $195.00. (I only owed one (current) month on my bill). I can't believe that I was deceived yet again in this manner, again no confirmation number. He would not give me his name. This rep. argued initially that the previous rep. could not have given me that offer of $65.00 per month because they didn't have it at that time (when she in fact did).

I still remember when I first got the service/phone/contract, it was month to month, and I never changed it. I remember going into the same T-Mobile store where I purchased it originally, complaining that I wasn't getting any signal at my house (same City as the Store, just a few miles away from my house) and that I wasn't getting envelopes with my bills. A 350 lb. girl behind the counter immediately gave me a massive attitude, while chomping on a sandwich in my face, saying "Well, you should go green, don't you wanna be green?" (I am actually a massive environmentalist and recycling type person).

I just can't believe the blatant disrespect and devious business practices I have been subjected to throughout my entire experience with T-Mobile, from the very beginning to now. Now I am preparing to call them again, and ask why they did not honor this 2nd claim of a new contract. Again, I went from a month-to-month, to suddenly a three year contract for no reason. I have a feeling I know what I am going to hear, "We have no record of your call or any offer". I will follow up with another review after my next call, along with a formal complaint to the Better Business folks.

Basically paid hundreds to T-mobile, or they would disconnect my services. My attorney contacted them stating it was black on white - they are double charging and we found out there is no recall. Basically if they decide to charge you - they can and they will. And if you don't pay - they will send collectors and it will negatively effect your credit score.

Let me tell you something - go to ANY competitor, not these day-time robbers who abuse their power over their customers. It is amazing that if someone came up to me on the street and took hundreds of dollars from my bag, they would go to court, if not a prison. These billion dollar companies do that - and nothing happens. You do everything right and you still get screwed over.

DO NOT RECOMMEND T-MOBILE TO ANYONE.

I have paid the bill because it is not in my nature to let something go to collection, but I believe they should not be allowed to charge me for service I did not receive. I called offering to pay for the time we actually had phone service with them and they refused to credit my account. The only reason I went with another company was I did not have cell phone signal at my home while I was with them. I now have a signal with the company I am with. I spoke with a T-mobile rep. on two occasions prior to canceling my service and neither rep. indicated to me that I would be charged for the entire billing cycle upon changing companies. This company has figured out a way to assess fees even when consumers' contracts are fulfilled!!!

Each time we call we spend valuable time explaining each issue only to have the agent either transfer us to another department (where the explanations begin again) or they offer the same solutions previously explored. We have had several trouble tickets issued where a service tech was going to come out and check the coverage in the area and they were going to call us back within 72 hours - at NO time has anyone called us back. Each time we have had to call again and begin the explanation process over. According to your CSR reps we are in “satisfactory” coverage - which I have to disagree. The ONLY reason I have coverage in my home is because I connect to Wi-Fi, and as soon as I leave my driveway I am back to “emergency calls only.” Let me be clear that it is not just at home where we have issues, but that seems to be the only place your CSR’s are concerned about. On average for every 10 calls I make 8 of them drop and I have to make the call again. This is unacceptable and embarrassing.

One phone is used for business purposes during which he frequently travels throughout the state. This cell phone is the number his employer uses to dispatch him to emergency calls. The email and GPS are also used for business purposes during which no data coverage causes him to drive around until he finds a location to connect to Wi-Fi.

In my complaint to the FCC, I explained while traveling this past April we did not have service for the majority of our trip. During this time we traveled through blizzard conditions on ice covered roads and had to stop and purchase a prepaid phone, with another carrier, so that in case of an accident or emergency we would have communication. There are also LARGE stretches of interstate in Eastern US that have zero coverage, therefore the company that we rely on for communications simply is not there for us.

I was contacted on July 9, 2013 by one of your agents in regards to my complaint with the FCC, at that time she informed me that we would not be released from our contract without early termination fees. She stated that we should have cancelled during our buyer’s remorse period and that T-Mobile provides a wireless service therefore they could not guarantee customer satisfaction with the service. Let me first state I realize we had a buyer’s remorse period and yes we should have cancelled during that time, for that we are at fault, and I apologize. In closing I would like for you to understand what I, the customer, would like to see happen. I would like for the contract on both lines to be terminated without any early termination fees as well as no negative reporting on our credit reports regarding this account. I would also like any decision made regarding this account to be in writing.

If you do not feel that this is a viable solution to our continued issues with your service then I will continue to issue a complaint each time I have a dropped call or no service for the remainder of our contract. I will issue these complaints using any and every method I have available - i.e. 611, email, fax, as well as post each complaint in a public forum that will hopefully prevent others from making the same mistake we did. Direct quote regarding this letter from T-Mobile Executive Customer Relations, Dot **, “We regret any coverage issues you have experienced. Unfortunately, T-Mobile is unable to guarantee coverage..." - We are now looking into filing a lawsuit against T-Mobile for bad business practices, and fraud. BEWARE of this company!!!

I called in and was told it was my fault, then I was promised help and a return call. The called was returned a week after promised. Then I was told I would be granted longer time on the plan and told they would reset again from the office. And another callback was promised. I still have not gotten a call and I still cannot access the internet.

However, I was shocked and horrified to see that my first month's bill was about $550. I called and asked them to change my plan, I presumed they did. They did not. I received ANOTHER $500+ bill the second month. Needless to say, I was stunned. I called them back and asked them to give me another plan because my plan was obviously not the correct one I signed up for. They told me that I could get it "all resolved" if I sent a fax to customer relations. After sending various letters to their department, I received no response, whatsoever. Then, they began to harass me for the funds - which I expected. They threatened to turn off my service and lock my new number that I had recently given all of my friends and family.

So - alas - I paid the stinking money. Not only that, I paid the early termination fee, which was astronomically high. I think it was $275 - if I'm not mistaken. Anyway, I would like to sue them for this injustice but I'm not sure how to go about it. However, I will vigorously pursue it now that I'm a little older and know that others out there must have gone through this same experience.

This process really did cost me quite a bit, but I had to do a cost analysis benefit of my own time, as each of the phone calls to T-Mobile took over an hour, and I had to make several calls vs. just biting the bullet and buying a new one. I'd say go with Verizon. I was with them for over 7 years and felt they offered excellent customer service... but, that's just me.

On June 11th, I informed my credit card company Chase to rebill the charges since T-Mobile had refunded the duplicate charge. Chase rebilled it, so I had three charges and only two refunds on my credit card, thus meaning I was charged for the phone bill. I went on vacation and returned on 6/22 and it was still showing past due. Through multiple phone calls on the 22nd, T-Mobile credited my account for the payment as a goodwill gesture but still told me that they never received my payment. In the meantime, I had been in contact with the Better Business Bureau. At this point I was so over T-Mobile. First they accused me of being past due and I am the type of person who pays all my bills on time in full and has no debt. Then they accused me of lying about the payment.

Through multiple calls and emails with their president's office, I have gotten nothing accomplished. I have sent them a copy of my credit card statement showing that I was charged, but they claim this isn't good enough that I need so send them something with a running balance, which my credit card company doesn't even provide. I have had it with T-Mobile. This is a horrible way to treat a loyal 12 year customer. I can not wait until September 2014 to get out of my contract! I'd get out now, but I refuse to give them the satisfaction of the termination fee! If there is anyone that can help me with this, please respond. I am at a loss on how to proceed!!!

I finally had it 5 days ago. I need my phone and they are not doing anything to really help - not looking into the towers, etc. I switched to Verizon, but before I did that I called one last time and spoke with yet another person who couldn't help me. I told her I was switching and I don't think it would be fair for them to charge me to cancel since it was not my fault and I had done everything to try to give them a chance to fix it. She told me that I have too much usage on to waive the fee. I told her I had to go to extreme measures to talk or send messages (i.e. go down the street to find a bar or sticking my hand out the window to send texts). She didn't care. It was my problem.

I left a message for the President of T-Mobile that day. I am still waiting to hear back. I do not feel as though I should have to pay anything for all the documented trouble I have gone through. I need service. I need to be able to talk on my phone and receive calls. This is what I pay for.

Traveled to Orlando, Florida and noticed my T-Mobile 4G service worked well there; it confirmed that it is my location that is not working. T-Mobile never acknowledged a non-working 4G service in Long Beach, California.

So on June 3, 2013, I called in to T-mobile and I explained to the customer service representative the problem I am having and he sends me to technical support. There, I spoke to Louis and he told me to try a bunch of different things with my phone, as well as with 2 other phones that were home at the time. He had me restart my phone and then go into settings, more settings, mobile networks, network operators, and search now; it starts searching then T-mobile. Still, nothing changes. Then we tried to switch network mode.

He told me that the area I lived in is not 4G, that it is 2G, and that my phone, as well as the other phones, won’t work on a 2G network. He said I should have asked about that when I bought the cell phones, but I did. The woman went on and on about how she has the same phone and how the service was the best and so on. I went from a My-Touch 4G to the Samsung Galaxy Note 2. When I first got the phone, it worked great and I never had any problems. So why now is it that I can’t connect a call at my house or my work? Louis puts in two (2) tickets to check to see if there were any problems with the towers in my area. He gave me both ticket numbers. For my house, the ticket number is **, and the ticket number for my work is **. He said that I should hear something back in about 72 hours or so. No one ever called me back.

On June 13, 2013, I called again and this time, the customer service representative was rude. I explained my problem, and that I have always loved T-mobile and have been a long time customer. The representative then started to tell me, “Well, you have only been a customer since August 2007.” I was appalled (So what, I am still a paying customer for many years). Then she transferred me to technical support. I spoke to Travis **, and I apologized to him upfront because with the problems with the service and the customer service representative, I was very upset.

Travis ** explained to me that both tickets came back and the Baltimore ticket ** (my work), and that everything came back fine. In the business park where I work, there’s a 4 LTE tower, and the Fallston ticket ** (my home), there’s a known problem, no service west and north. I asked what that meant and he was unsure. He said sometimes towers are changed or removed (How is it my fault if T-mobile removed or changed towers?). He advised me to go to www.t-mobile-takeaction.com and type in my complaint, and for me to get anyone else who is having problems with T-mobile to put in their complaints (Why Should I have to gather customer complaints? But the thing is, you all ready know what the problem is).

Travis then had me try all the same setting to me and my husband’s phone that Louis tried on 6/3/13. Travis advised me he will put in another ticket and will call me back once the technicians reviewed the problems. We made an arrangement for him to call me back after I get off work at 4pm eastern time. My ticket number this time is **. On June 17, 2013, Travis called me back at 12:50pm, not after 4pm like discussed. I was at work and he left me a message stating the engineers reviewed the problems and said there are areas that need improvement in the network in my area and that they are working on it, and thanked me for being a T-Mobile customer (Okay, what does that mean and how long is this going to take?)

So yet again, I called on July 9, 2013 because I can’t connect to a call; and when I did finally connect the call, only to be dropped. I spoke to Nico after explaining yet again all the problems we are having, and she said that the engineers said that there was nothing else to be done (What!). She tried to change the settings again and wanted to send me another phone. I explained that it’s not just my line, its all of them. And that there is nothing wrong with my phone, it’s the service. She said that she was giving me a credit on my bill of $181.98, and she is putting another service ticket in. So what am I suppose to do now?

So at different times over the last 2+ months, trouble tickets were placed on my local cell tower as well as an investigation to do a deep dive into my actual phone number. Promises of call back each week were made and only one was followed through on. The one call back I did receive was a message that said “Your trouble ticket is still out, not complete.” Each week I had to call T-Mobile back to find out the results. Each week T-Mobile said I should not be having problems as all my tests came back with no problems. All this troubleshooting and no one checks my call logs?? How convenient. Because they could find no problems, they asked as a last resort that I send back my new Samsung Galaxy S3, which was in perfect condition.

The T-Mobile Customer Service rep and I went through the aspects of the phone together to make sure it would still be under warranty. We both agreed over the phone it was going to be fine and I already knew it was in perfect condition. So I sent it back in the packaging provided your company, per their request. I knew this would not fix the dropped calls, and it was a huge hassle for me to reinstall all my programs, exchange email, Gmail, apps, various contacts ringtones, etc. but I knew I had to play your game to prove that it wasn't working. I even went so far as to go from Bainbridge Island where I live, to The T-Mobile in Factoria Mall to have the customer service agent at the store help me move the contacts and photos… where he then proceeded to delete all 741 of my photos that were not backed up.

Needless to say this was heartbreaking and once again I spend an enormous amount of time trying to figure out if there was a way to recover them, on the phone with the T-Mobile shop in Factoria etc. to no avail. They were lost. This was tragic. So, my calls continued to drop with the replaced phone and I kept calling for help. Each one of these instances someone from T-Mobile “promised” to call me back, and only once did someone follow through on that. At this point, I am having issues with my business and my relationships because of the consistency of the dropped calls. Everyone who talks to me on the phone gets dropped… it is hugely affecting my daily life. People are irritated and it affects my job and personal life drastically. So last week, I was done, I went into MY T-Mobile account online to see the billing to find a $135.00 charge for a “out of warranty” charge. I was mortified and shocked.

I immediately called T-Mobile to find that although NO documentation was provided to me the phone had arrived with a broken LCD screen and that I would be responsible. I was so incredibly upset at this point that I yelled at the poor man on the phone at T-Mobile and then broke down in tears. Please tell me when this madness stops??? T-Mobile is not providing me with phone service that works and will not allow me out of my contract. T-Mobile asks me to replace my new phone to troubleshoot as a last resort, I pay the $5 warranty shipping fee, they give me the box to send it, and I do it per their requirement to troubleshoot. UPS breaks my phone, and I am charged $135 for a phone I did not break. T-Mobile does not provide documentation or proof that my phone was broken and I am responsible, and the saga goes on. This is far from OK for any business.

This is the absolute worst experience I have had in my life as a consumer and a professional. In my 28 years of dealing with cellular companies, I have NEVER experienced such hideous customer service, lying and disregard for a client. They are calling me a liar by telling me all their “tests” came back fine. Do you think anyone in their right mind would want to go through the number of calls and time I have spent on the phone? If this wasn't such a blatant disregard and scam I would drop it. But at this point, this is principle and it is costing me money let alone my time. These people are cheating out good consumers like myself.

At this point, after 2+ months of customer service calls, pain, etc., they will still not let me out of my contract and are now sticking me with the cost of a phone that I did not break. I do not know what to do any longer than to go on a long journey of blogging about how horrible they are. Any advice is appreciated.

On Monday, January 21, 2013, I left my cell phone, an HTC Amaze, in a taxi cab. I requested a replacement phone the next day but was informed that the model of my phone was no longer available. Of the two options provided, I selected an HTC One and paid the replacement fee.

After approximately a month, I began experiencing connectivity issues with the phone. The screen would reflect a full signal, but when I pressed the talk button, the line would not connect even though the screen stated that it's dialing. I was also unable to receive incoming calls during these periods, which lasted from five minutes to hours at a time. I called T-Mobile Customer Service, explained the problem, and wasted about an hour of non-productive troubleshooting before receiving word that a replacement device, another HTC One, would be shipped to me.

About one month after I received this replacement, I began experiencing connectivity issues again. While in places where I should receive a full signal, such as my home and work, my phone would drop the signal completely, such that no information or calls could be sent or received. I called T-Mobile on Monday, February 25th, after experiencing the problem throughout the weekend. I explained the problem and wasted about an hour of non-productive troubleshooting before receiving word that a replacement device, another HTC One, would be shipped to me.

Less than one month after I placed the order for my previous replacement phone, I began experiencing connectivity issues yet again. While in places where I should receive a full signal, such as my home and work, my phone would drop the signal completely, such that no information or calls could be sent or received. I called T-Mobile on or about Tuesday, March 19th. The first representative I spoke with checked for service interruptions and told me that I needed a replacement phone. We were disconnected, and the next representative told me there was a service interruption which could last 72 hours. I found this answer to be both dishonest and unsatisfactory, given that the first representative already confirmed that there were no service interruptions and that T-Mobile has a vested interest in claiming that service interruptions exist so that they do not have to replace phones.

Over the following weekend, my connectivity issues persisted. I typed the name of the phone into an online search engine, and various entries returned, detailing various connection problems known to exist with this phone. I took pictures of my phone side-by-side with another T-Mobile phone, and the other phone had full service whereas my phone had no service.

Once more, I called T-Mobile Customer Service. I relayed my concerns about the phone and requested a different model phone, or to be released from my contract without penalty. I was transferred a few times, until I spoke with Estella, Rep ID **. Estella was unbelievably rude towards me. As before, I wasted more than an hour of non-productive troubleshooting before receiving word that a replacement device, another HTC One, would be shipped to me. According to Estella, my only recourse was to contact the Contract Review Board. I emailed the address she provided, Exhibit A, and received a reply email, Exhibit B, confirming receipt and promising a response in 10 business days. I never received anything else from T-Mobile.

After I exchanged my phone in March, for the third time in three months, I received a letter from T-Mobile stating that the phone was damaged and my account was charged $92. I have pictures of the phone and there was no damage to it; this was simply an attempt at retribution because I informed the T-Mobile representatives that I will begin arbitration proceedings if no change is made. I called T-Mobile on Tuesday, April 16th, to dispute this charge. I spoke with someone who was very helpful, understood my predicament, and removed the charge.

On May 7th, I began experiencing connectivity issues with the phone again. While in places where I should receive a full signal, such as my home and work, my phone would drop the signal completely, such that no information or calls could be sent or received. I called T-Mobile, explained the problem, and wasted about an hour of non-productive troubleshooting before receiving word that a replacement device, another HTC One, would be shipped to me.

I was completely dissatisfied with this response. I demanded a different model phone, but was told that there was no option to send another model. To rectify this issue, I was told that my only recourse was, once again, to contact the Contract Review Board. I also contacted the Legal Department at T-Mobile, and John Legere, President of T-Mobile. I sent a letter, Exhibit C, demanding a response in 30 days, the amount of time I estimated would pass before the replacement device malfunctioned.

I received the replacement on May 8th and changed devices on May 9th. When I received this replacement, the box did not have a return mailing label. I called T-Mobile because I was very concerned that this was an attempt to delay my return of the device and impose another unwarranted penalty. After a lengthy discussion with T-Mobile representatives, I received a credit to my account to cover the shipping costs. On May 10th, just one day after using my fourth replacement phone, the phone experienced the same connectivity issue. I took a picture of my phone with no signal sitting side-by-side with another T-Mobile device that had a full signal.

When the signal finally returned, I interrupted my vacation to call T-Mobile and demand a resolution. I adamantly refused the issuance of another HTC One replacement phone. I spoke with various T-Mobile representatives. The first person that I spoke with referred me to another representative. This representative listed possible methods of resolution: pay $100, to be released from my contract immediately, or to be released from my contract for free in July. I thought the second option was odd, and she explained that the early termination fee would be reduced to $100 in July, which was within 180 days of the expiration of my contract. She assured me that she would not send another HTC One phone. She offered to send the Samsung II, which I refused because the Samsung IV is already available and I did not want yet another outdated phone to restart the same frustrating process that I experienced with the HTC One.

When I asked to speak with her supervisor, she attempted to transfer me to Raymond twice. Each time, the call was disconnected. I called T-Mobile again until I was able to speak with Raymond, who refused to consider my request. Raymond acknowledged the options that were available and stated that they were a departure from protocol. After a lengthy exchange, I requested to speak with Raymond's supervisor. Conveniently, Raymond stated that his supervisor was unavailable, but would definitely call me before close of business in the local time zone. Predictably, the supervisor never returned my call. Raymond also informed me that the Contract Review Board, the entity that I had consistently been told was my only recourse to leave my contract, was disbanded three months earlier. I expressed frustration that earlier this week, I was repeatedly, even that very week, directed to contact this nonexistent board.

On May 14th, I contacted T-Mobile again. Though I was completely frustrated with the latest developments, I decided to wait until the 30-day period after my letter to file my request for arbitration, because I was hoping T-Mobile would finally do the right thing. I requested a different model phone because I still had connectivity problems with the HTC One. As I explained to two T-Mobile representatives, my decision to request a phone was completely separate from the early termination waiver issue. T-Mobile had a duty to provide a phone that worked properly when I paid $150 for the replacement device. T-Mobile obviously did not provide the good that was promised and paid for; thus, I still needed a working device. When I spoke with the supervisor, he confirmed that the distribution of a phone would not affect the early termination waiver issue. For my fifth replacement phone in four months, I received a Samsung SII. When I attempted to address the early termination waiver issue, I was once again directed to the Contract Review Board.

On June 6, 2013, I received a letter from Mercedes ** in Executive Customer Relations, Exhibit D, which was dated May 15, 2013. Ms. **'s letter misrepresents T-Mobile's offer to me on May 10, 2013. Ms. ** writes,

"On May 10, 2013, T-Mobile, in an effort to amicably resolve this matter, offered to credit half of the valid early termination fee if you chose to cancel your service. Additionally, T-Mobile offered to replace your HTC One S handset with a Samsung Galaxy SII handset, both of which you declined. If you would like to accept this offer, you may contact me directly at the number below."

As stated above, T-Mobile offered to waive $100 of the early termination fee, which would require me to pay $100 in May, or nothing in July. Additionally, Ms. ** wrote,

"We have examined the returned device and it was found to have sustained damage to the LCD, which is not covered under the warranty. A warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms. ** at the time of exchange. Based on the above information, it is T-Mobile's position that the out-of-warranty fee was validly assessed, and we respectfully decline to waive this fee."

Ms. **'s letter suggested that I pursue arbitration if I remained dissatisfied, or contact her or Customer Care with questions. Yet again, T-Mobile has attempted to impose fees as retribution for my declaration that I would pursue arbitration if this matter is not addressed. Ms. **'s letter threatened an additional fee that will not be waived, but offered no information about the said fee. She did not include the amount of the fee, which of the four replacement phones was allegedly damaged, or the day that the fee would be imposed. This fee is obviously a transparent attempt to punish me for complaining about my service.

I called Ms. ** on June 7, 2013 to discuss my concerns. Her voicemail message stated that she was out of town, but would return on Monday, June 10, 2013. I left a message requesting that she return my call. I also called Customer Care to receive more information about the alleged charge. Jasmine told me that no charge had been added to my bill yet, and she was unable to tell me the amount that I would be charged, the reason, or the date that I would be charged.

I was also told by Jason, a Customer Care Specialist, that T-Mobile would not honor its offer to release me from my contract without a fee in July. Jason said, "I know it was offered, but, like I said, it is not an offer that I can guarantee at this time." Jason claimed T-Mobile's Terms and Conditions stated that the offer was no longer valid, but could not point to any specific provision.

I called Ms. ** on June 10th, 12th, and 13th. Despite various messages, Ms. ** has not returned any of my calls. When I called on June 13th, Ms. **'s voicemail had been updated. She promised to return calls within 24 to 48 hours, but this did not occur.

At this point, I am fed up with running in endless circles that T-Mobile has created. I have been repeatedly told that my only recourse is to contact the Contract Review Board, which does not even exist. Despite repeated guarantees from T-Mobile representatives that I would receive a prompt answer from the Contract Review Board, my letters have gone unanswered. I have contacted the highest level of management with my concerns, and, after three months of complaining, received a poorly-drafted letter that vaguely threatened an additional fee without sharing any of the relevant details. As directed, I have called Ms. ** numerous times, but she refuses to return my call. I have also called Customer Care, but the representatives refused to honor the offer made by T-Mobile.

I am at the end of the road. Given the time that T-Mobile had wasted with its illusory promises to review my concerns, at the beginning of this month, I was willing to take the offer to leave my contract in July without an early termination waiver. T-Mobile has shown that it will not do the right thing. I have simply requested to be released from my contract without an early termination waiver and free from any latent attempts at retribution based on my willingness to complain about the poor customer service that I have received.

Again the next day, it was the same song and dance. It's useless for support and has to be planned. Now, there are no calls, no work, and I'm over Tmo period. Chinese SIMs work 5 bar here, and cost less to use. No wonder the TMo store staff in Oakland was complaining about rescinded bonuses - the company is guano. T-Mobile is slime non compris. If that bankruptcy link at tmo com is them, they deserve it. Hope they starve to death.

What I have done since. My first Samsung phone had to have a replacement sim card. That didn't help at all. I've been working with Technical Support with this situation. Since my phone had a warranty, I received a duplicate cell phone utilizing the same battery and the replacement sim card. I sent the first phone back to T-Mobile. For the first three days, the cell worked fine. Then the same problems are occurring again. I called Tech Support again and I talked to a higher level management team. They knew that there was no problem with the phone, but they are going to try to boost the signal from the cell tower near my home. They told me to wait for 72 hours before I can call to hail at their achievement or start complaining again.

I did state to them that I was going to break the contract because of lack of service. Their immediate response was I would have to pay $200 to break the contract. All of a sudden they have no more contracts. Since my first phone had a warranty, they told me I would have to pay a $20 replacement cost. I was furious with them. I told them I would have my Congresswoman and Senator on their backs if they tried to charge this Veteran. They decided not to charge the fee.

I was doing some searching online and noticed similar problems with someone else's T-Mobile service back in 2007. And another situation in the same time span when T-Mobile was using an AT&T Tower and AT&T would reject their signal. I think that's the problem right now. Their piggybacking off a tower that's incapable of relaying a clear and accurate cell signal to my phone. I have epilepsy and it's a health issue if I can't call out for help. I need assistance and answers.

Again, I contacted T-Mobile only for them to tell me it was on backorder. So my new frustration led me to write Consumers Affairs because of all my many encounters with T-Mobile and reluctantly after five years later decided to give them a second chance and I went with their pay-as-you-go plan. Now I have a fully purchased Galaxy Exhibit 4G phone that once again has insurance and is not working. Before they will replace it with a new phone that covers me under my insurance, they want me once again to send them my broken phone. I'm so full of frustration. Please help. Don't know what else to do.

I called CService and I was shocked when told that the "unlimited talk and text to anywhere in the world" only applies on a landline phone, and another thing is that the Philippines is not included. So meaning, all calls made to the Philippines are all long distance calls, toll calls. The message I received as an invitation from T-Mobile did not say much about what was the CService was telling me, but "unlimited talk and text to anywhere in the world" is very plain and clear, unless this was used to mislead customers. Anyways, the CService apologized, said will give me credits, but told me she cannot make adjustments to my account unless payment is posted (suspended for a while for lack of money). So I did make a payment and brought the account to current. But coming next bill is outrageous, telling me past due of $184 and $310 current charges. How the hell did that happen? And to this date, I’m still trying to get answer and help from anyone who has the same scenario as mine.

I don't recommend them for anyone unless you like to be lied to. I would type out everything they have done in just a month and a half but you wouldn't believe it. They tell you what you want to hear and get you in and then throw you to the side and are not helpful. Service is awful, at least in our area. Good luck to anyone who chooses them.

Phone #2 - The refurbished phone, that looks like you took it out of the dumpster, did not charge up at all, back to the local store just to confirm this was a bad phone. Phone #3 - Now another refurbished phone, continually drops calls, or goes directly to voice mail and now the email will not work. The rep told me yesterday they are having trouble with Yahoo. The customer service rep on my initial call sent me to the manager Vanessa. I’m not sure what manager just keeps reading from a piece of paper stating the terms of the contract instead of listening. She kept interrupting me over and over again. MY concern is that the phone malfunction caused it to heat up and potentially burn my daughter and no one gave a care. And I am sure they are having fun sending us phones that don’t work, so I’m calling to cancel my service.

Two months passed and I got a bill for $600.00 for not returning the phone. I called right away to customer care and explained that I returned the phone two months ago. I called several times, but no one knew what's the problem and where the phone is. I called twice and the customer rep said, "Yes, we got it, but it was 60 days late." After I explained again that I returned the phone three days after I got the phone and she needed to do more research, she put me on hold for 45 minutes but she came back with no solution.

I have been a loyal customer for four years and always paid my bill on time. This situation is very frustrating to me, in all shape or form. I'm an honest person and I did return the broken phone, and I'm tired of explaining myself over and over. Please, I need help for this matter to be resolved. It is not right to charge a customer for someone else's mistakes. During the two months, no one even called or texted or emailed me that the broken phone was not received. The only text I got is that my payment is due another five days. I hope someone will take this matter very seriously as I do.

Fast forward to last night, 6/11/2013, when I ran into two friends who had gotten the same treatment at the store located at 105 E. Alameda Ave., Burbank, CA 91502. One is a black gentleman in his 70s and the other is a Mexican lady in her 40s. Nothing has been done to change the problems of no diversity at this location. There are no women working there, and only this one race of men employed there. This is a lawsuit waiting to happen, yet T-Mobile Corporate does nothing to change the problem.

Now the old account that they canceled, T-Mobile forced me to pay the balance from 5/25/13 to 6/24/13. It was $183 so the service was covered until 6/24/13... But T-Mobile disconnected my service on 6/3/13. So in few words T-Mobile forced me to pay 3 weeks of service that was canceled on 6/3/13. T-Mobile are thieves, cheaters, and when you call then, T-Mobile makes you wait on the line and later they just hang up... This happened to me 6 times. T-Mobile gives you a false confirmation number that does not exist. Now I have a new account since 6/4/13 and again I paid $77.80 to activate the service that T-Mobile disconnected after I paid.

I call again and train to be in my best behavior to not curse anybody; they "keep pushing my bottoms". Sometimes I think you need to be nasty to see results. They agree to give me an adjustment in my bill. I was happy. But when I call the next week, guess what? The same closing amount, no adjustment and no payment in the bill. I call again and this time I talk to a manager, WORST! They think any person that talk to them is because they don't want to pay; I'm trying to work this out but it’s like it NEVER ENDS!!! This person tells me I have some fees I have to pay, and how convenient is the same exact amount of the closing amount and no adjustment was made, and WORST no payment was added. I give them the amount again and the confirmation number of my payment. THIS IS A NIGHTMARE!! I wish the government or whoever put a stop to this kind of business. People, watch T-Mobile. T-MOBILE IS THE WORST OF THE WORST!!!

Now, when I went in, the T-Mobile Sales Representative said that he will be providing me two "dummy numbers" first before I can transfer my existing T-Mobile Prepaid numbers, and that my numbers would be ported within 24-72 hours. I also inquired about the MCSE (a corporate employer discount that many companies provide to their employees if they receive benefits through T-Mobile as a partner). He told me that I just need to call T-Mobile Care and it would be taken care of. So I went home and called about the MCSE. I was transferred to a Business Care Rep and was told that in order for the MCSE to be applied, they would need to cancel the lines I just made and then they would open two new lines for the MCSE to be applied. I was told, and I asked several times with two representatives on the phone, if this will affect me in any way in terms of the EIP or any cancellation fees. The representative said it would not.

Now, a month later, I received a bill stating that I am obligated to pay for the full amount of the devices ($960). I was shocked, and to be honest, really pissed off, so I called and the representatives apologized and said it was the fault of T-Mobile but that they couldn't do anything about the EIP. The only thing they could do is have me on a four-month installment plan to pay off my phones instead of the 24 months that the EIP would have allowed. I know no matter what that I would need to eventually pay off the phones, but wow, that means for the next four months, I would be paying $240 PLUS my monthly rate plan...and all they could say was "Sorry, but the only option we could give you is this four-month plan..."

Now I kind of regret being with T-Mobile. Maybe when I pay the devices off in four months, I'll be looking for another provider...AT&T perhaps?...T-Mobile, you disappoint me. What's unfortunate is that T-Mobile most likely will not do anything about this, and you wonder why you're last of the big four carriers...

So I did pay $44.04 last May 4, 2013 in the store. And so when I looked at my bill for the cycle May 19 - June 19, 2013, I was so surprised because my bill is $397.25. And so when I opened the T-Mobile website and saw my bill summary, I saw that the $280.02 was added in my current bill. So I called T-Mobile Customer Care, and Kelly (supervisor) told me that because I paid only $44.04 last May 5, 2013. And so I am very irate and Kelly told me that I did not call customer care. But I told Kelly I did and gave her the name of Aldrin (supervisor); but still she insisted that I did not call.

So I filed a complaint to Better Business Bureau last May 28, 2013 and after 2 days, Marissa (customer relations), ID#**, told me that the credit was given first before the bill was issued. But I told Marissa that my bill statement always comes out every 22nd of the month, and the credit was given to me on April 28, 2013. So why is that Marissa told me that credit was given first, and Jaysa (loyalty customer service) told me that I’m only paying $44.04 because your bill is $280.02 minus my credit.

And so why Marissa (customer relations) is accusing me that the credit came in first before the bill. I told her my bill come out every 22nd of the month, and the credit was given to me April 28, 2013. And so Marissa doesn't like to listen to me anymore. She keeps on cutting me and she keeps on saying that she will go and write back to Better Business Bureau. And so I have 2 more complaints that I filed to Better Business Bureau. One is the calling of Marissa and telling me about that I only pay $44.04 last cycle, and she is accusing me that I did not pay the whole amount of $280.02. I did tell her that my bill come out already before Jaysa (loyalty customer care), gave me my credit and I repeat it again. Jaysa told me the only payment I will make is $44.04. She even saw my bill statement and credit was $235.98. I think T-Mobile felt that I cheated them and T-Mobile is not happy about I only paying $44.04. So to get back to me, they added the $280.02 on my current bill.

Up to now, T-Mobile doesn't have anything to do of my current bill because there are no changes on my current bill. It is still $397.25, and so I filed a complaint again to Better Business Bureau, asking the help of the supervisor or manager of Better Business Bureau to talk to T-Mobile CEO or the billing department in headquarters in New Mexico. Or talk to CEO Mr. John Legere and his email address is john.legere@t-mobile.com. Please help me straighten my T-Mobile bill. I want the T-Mobile to take out the $280.02 on my current bill and show on my bill my credit of $235.98 and how much is my current bill. Please, please, please... Thank you very much for your consideration.

Original Review: June 4, 2013

I have had T-Mobile's service for over three years and have never been happy. My line was provided as a business account (due to cost of service) and I had signed a contract one month before the company allowed us to make changes with our carrier. Now over a year into that contract, I'm struggling to get out. My T-Mobile branded phone (MyTouchQ) has been a joke with random shutdowns, restarts, boot cycles, freezing, lagging, unintentional line switching, and simply not having sufficient processing power to run the operating system.

T-Mobile's coverage is the worst for me. I have my phone for my job at which I travel somewhat frequently with students. My cell phone is the number which parents have for emergencies and is what I have in case our buses/transportation have an issue. There are LARGE stretches of interstate in the Eastern US that I have found to have absolutely ZERO coverage. I cannot call, text... nothing. This would be a huge problem if we were to have an incident and the company I rely on for communications simply is just not there for us. It also fails to function in two of the specific addresses where significant portions of my business take place. T-Mobile has recently changed the services they provide, and now claims on 6/4/13 with their decision to cancel a portion of their previously offered cloud storage (originally used as a selling point) that they are not making a materially adverse change to my service (T-Mobile T&C line 6).

As a phone, the MyTouchQ would be a better paperweight. T-Mobile never did anything for me despite numerous calls and offers on my behalf to pay for an upgraded/different device. As far as service, T-Mobile has been unreliable and a corporate liability to the safety and well being of my students. Customer service has at times been downright rude both in store and on the phone. T-Mobile wants me to pay the balance of a phone as well as an early termination fee. I'd gladly pay off the balance on my glorified paperweights to avoid their termination fee and have the ability to choose a company with better customer service and network reliability on major US roadways. Also, I wish this company would realize that changing your additional services which you use as a selling point of how you brand your company is still a change to what you offer consumers, and when changed... is or can be an adverse change to the consumer.

My next bill was lower for the monthly plan but there were nearly $400 in extra fees called migration fees because I was not eligible for a plan change until 10 days after this occurred. I immediately was shocked that they would think a customer would be dumb enough to pay to save money when I could have just waited the 10 days and changed or stayed with current plan. Customer Care (what a joke) told me they would reverse the fees but when I checked my account 3 days later, they were still on my bill.

Again I called in and then I was told I have to return to the store where the transaction occurred to have the charges removed. Three trips and 3 weeks later, I still have charges on my bill. Everyone I talk to at T-Mobile has a different answer and none of them are the right answer. T-Mobile is not customer service orientated and after googling more info about the company I found that I am far from alone in being unhappy with T-Mobile and they are notorious for overcharging, bad cell service and customer service seems foreign to them.

I have worked with the public for over 30 yrs and I would not have a job if I treated people the way T-Mobile does. I don't know who is running the company but I can tell them this, "If you don't start providing good customer service and training your employees properly, you will not have a company." I was taught that unhappy customers tell more people about the company than happy customers and from looking at the results from googling T-Mobile, that is true. I haven't found 1 happy customer yet but there are thousands upon thousands of unhappy T-Mobile customers past and present.

I am about to be a past customer real fast and I will be glad to share my dissatisfaction with T-Mobile everywhere I go & online. Pretty soon, I expect they will either start listening to the negativity about them or they will not have a company. T-Mobile... WAKE UP!!!! Customers are unhappy and you need to do something about us!!! Change your ways, T-Mobile, or we will change our cell phone carrier!!

Remember, this is a business cellphone line. I just called again and my number was terminated by T-Mobile. Someone mistakenly terminated my number, so they're in the process of getting it back, but I have to wait 48 hours. That means that my main business number will be out of service for 96 hours. T-Mobile is good for kids. Kids don't need to rely on a network.

Now I get a bill from collections for $477. They REFUSE to cancel service and run my bill up. This cannot be legal. Every month it's a different story but bottom line is that I have stayed in contact with them and repeatedly stopped my service. Yet, they seemingly vindictively defraud ex-customers out of money. I was a loyal customer for 7 years. They just wouldn't give me a deal on a new phone when another service did. I wonder who else has had this issue and how did you resolve it?

Two weeks and nothing so I called again and they told me, "Oh well, you crossed off your bank account # so we can't accept this." They told me that nothing can be altered- so they want to see all of my transactions on that statement along with any other sensitive info. This is just plain absurd. Why on earth is it my responsibility to prove with my sensitive info that they took my money? They have an accounting department and I gave them the ACH# so why is the burden on me?! Well, of course they don't have an answer other that than, "I'm sorry; that's what we need." The real kicker here is that I called to cancel my service with them 2 months prior to this. My reason for canceling was because I got over 15 dropped calls a day as I would travel nightly through the mountains of Colorado for work.

Obviously, when you have a dropped call, you call back or the other person calls back to finish the conversation. At the end of the month, I went over 33 minutes on my plan and the reason was because for every dropped call, they count the fraction (4 sec, 34 sec, etc.) as full minutes. I pointed out to the rep that I would have never gone over if I didn't get 15 dropped calls every day. She credited my account and sold me on a new phone. She explained that the reason was because I had an unsupported phone. I had one of the first smart phones, Nokia 7710, and I did get it from a third party but I had it on the T-Mobile network for 3 years at that point and really never received problems. I knew it was very unlikely that this was the problem, but because she added an extra 500 minutes a month to my account for the same price I was currently paying and she told me that she would send me a new phone free of charge and that phone would work in the mountains, I decided to stay with them.

My plan was to use the then new phone when I drive through the mountains and, switch to my smart phone during all other times. After I received the free phone, I still had the same problem. I was frustrated but T-Mobile also had the most affordable mobile internet at the time so I still stayed with them. Two months or so later this billing problem arose. When I first called about the billing problem, they just opened a dispute and turned my phone service back on. I didn't know that it would take so long for them to handle this problem as I thought it was just a glitch in their auto payment hotline and that they would be able to verify my payment within a day or two. If I knew it was going to be this way, I would have just canceled, but they kept me on my plan and obviously kept charging me. After talking to 20 employees including a number of managers, I just wanted to cancel my service altogether.

At that point, not only did they not recognize the payment in dispute, they also tried to charge me a $200 cancellation fee. I asked, "Cancellation fee for what? I don't have a contract. I have been with you for 5 years" .They then explained that when that lady convinced me that a new phone would fix the dropped call problem I was having and she sent me the free phone, it started a new contract. I was unaware of this as the rep never said anything about that. They also tried to charge me for the service during the time that they were (I was) trying to figure out the payment dilemma. Once again, if I would have known they didn't plan on paying me, or even if I knew that I would have to provide the proof I would have stopped service day 1 of the dispute - I would never have stayed on the plan and owe them more money for another month. I contacted the BBB and the FCC and neither organization was able to help.

They put me in touch with another rep who told me the same thing I had already heard. I also did my own research and found on T-Mobile's own website, posts of this same thing happening to others, but they all ended up paying because they didn't know what else to do. As I was a student at the time, I didn't have any more time to waste. I decided to wait until it went on my credit so I could take some action. It has been affecting my credit for a while now and I now need to do something about it. I chose to write a complaint here because T-Mobile has recently done away with contracts and is running a big campaign to bring in new customers with this No Contracts business model. I strongly discourage anyone to join T-Mobile. Their customer service reps are liars, and most of them contradict each other.

They steal money and they provide horrible service. Because they have gotten away with abusing customers as there is really nothing a consumer can do to hurt them, they just keep doing it over and over. I have pages of documentation so maybe I can finally do something about it, and hopefully this review will help people not deal with the same problems.

I reconfirmed almost three times with the representative to recheck the offer but he said that the deal given to me was based on the credit score and the collaboration with Amex, etc. must be recorded at T-Mobile's end. 15 min. later, when I called them to change the 2 SIMs from Micro to Regular, T-Mobile reps cancelled the original request with a promise that nothing will change from the original order other than SIM type from Micro to Regular (Glenn and Mike **). With that promise, they created a new order but the offer has changed entirely. This is cheating. Someone please get me that offer.

Finally I got to a supervisor (my 7th person) who tells me I have to send my phone in and they would send another one out. Yes, that is correct! They will take this phone I have and send the same phone back. Hmm, so I would lose everything including pics of my kids, ringtones, apps I paid for. Awesome, right? Now, I have to pay $600 because I didn't keep the box or return shipping label - I thought there was no need. Crap... Go with another cell phone company.

They did the same thing to my sister - I just found out. I even went to the T-Mobile store and they tried their best but since I don't have the shipping label, I would have to pay for it to be sent back. Basically, I got scammed and I am a single mom with two very found kids and now trying to get a stable phone has turned out to be another stress. Now I have to figure out how to come up with $600 in two weeks or my phone will get ** off. This is a horrible company. Not to mention the way they train their customer service team to act like they have sympathy but it's funny when you call and talk to 7 people and they all say the same lines. I guess it works and people think they care if they only talk to one person. Lol!

I got the number for collections and they said, "Sorry, we have to hear from T-Mobile to remove this." What the heck. I have all the evidence yet I am getting the runaround. What is wrong with this? Do I have any remedy here? I have sent the papers to the credit agencies to have this removed. Is there anything else I can do?!

Finally, one of the people I talked to let it slip that they were converting towers from 3G to 4G, and my phone wasn't compatible. So I was forced to get a new (free) phone and sign up for another two years. Again, I was only interested in using it to call, although I did try the internet connection briefly and racked up $5 of charges. But after that, I turned off the Wi-Fi and made no attempt to connect to the Internet. Then my next bill comes and I find I have been charged for the phone ($200) plus activation fee. I call them and they apologize and removed the charge.

The next month, I get a $2 miscellaneous charge seemingly related to internet access. I called and told them that can't be possible, I don't have Wi-Fi turned on, and I don't access the Internet through T-Mobile or any other network. They spent quite a bit of time arguing with me and saying I must have done something by accident like push a button unintentionally. I told them that wasn't possible since I have a lock-out feature and no buttons can be pushed accidentally when it's locked, and I certainly didn't do it intentionally.

They agreed finally to take the charge off but said I would have to call again next month because it will show up again (in fact, they said my account had already showed this misc. usage fee as I was talking to them). I'm starting to think that they've gotten direction from management to add charges (small charges) that most people won't notice or won't bother pursuing, especially if an auto pay has been set up (as I have) since then. They might assume people won't even look at their bill. Maybe all of the phone companies do this until a class action lawsuit comes along.

In any case, I'm seriously considering looking for another company or maybe a pay as go plan and dump T-Mobile, even if I get hit with charges for doing it in less than two years. I don't know for sure, but it seems like pure dishonesty and greed are the words of the day, and asking to speak with a manager won't likely help since they are probably directing the first-line people to tweak the bills.

After this, he miraculously found a note on my account that says I was not supposed to be charged. He then asked why I want to cancel my service and I explained the lack of coverage even though it’s none of his business why I want to cancel. He said that I would need a mail or fax a letter to them to have the charges removed and that he is unable to remove them at customer service. After I explained that I had already been told by two other reps that this was taken care of, he put me on hold and said he would take care of it. After he came back on the line, he said that since I had a contract (I did not), he would put down on my account that I had poor coverage and this would suffice so I wouldn't have to pay anymore. So after three phone calls and being lied to by three different people, I will never use them again and I will tell everyone I can how bad this company is.

Problem is, nothing has gotten better. Simply, problems have compounded and become worse - and I'm being lenient simply stating "worse". There is no reception in areas where no reception issues ever existed in the past, dropped calls with clients constantly now - 5 times this afternoon in the same area - (I called T-Mobile immediately after the fifth dropped call and supposedly, the area has excellent reception - according to T mobile) with bars fluctuating between full and no bars at my home, office, and many other stationary locations.

I'm not speaking of the boonies - I'm in the middle of Metro Atlanta where the service rep states, "You should have excellent coverage." I show no problems in that area. Because of my long tenure with the company, I've given them many opportunities to alleviate the problem or route me to someone who has the integrity and character to simply admit their capacity problems and either make me whole, or fix the core issues. Focus! Your primary objective is not to go acquire more and more other competitors, but to service and produce income for the company, not to blow off your base subscribers and in my mind, act in a fraudulent nature. This definitely has to do with them focusing more on acquisitions (Metro PCS, Clear) and ignoring their root business success. They don't care; they don't even respond to the overwhelming number of unsatisfactory customer complaints and ratings all over the internet now.

This is why the death of small business has produced these behemoths who need to be broken up and to provide the competitive environment that once existed in the US where there were actual people who knew how to run businesses and understood that if customers were unhappy, they needed to do something about it. With companies this large, top executive could give two ** about you. They work on their acquisitions and pass off the rest of the problems to the next set of executives who take over the company or buy them out. It should be a requirement that executives actually take the time to do all jobs or at the very least spend a portion of the year observing and understanding each aspect of what drives their company. I bet that if they actually spent the time to speak with an irate customer, they'd come to realize that they are far removed from what made the company a success, and hopefully have enough intellect to do something about it.

Copies sent to Metro chamber, state consumer affairs committee, state representatives, congressmen, T-Mobile Corporate (who I believe would be the only ones not to respond - we'll see).

After I incurred lots of loss in business, and lack of resolution from T-Mobile, I switched. T-Mobile never kept of their end of the contract by providing even decent service. But they send me a final bill for breach of contract. My complaints are not responded to but by a form letter. I highly question this company's strong arm tactics by setting some collectors after me. Who is going to compensate for my business losses? This kind of company should not be allowed to do business. Now T-Mobile wants me to pay termination fee because of the contract I broke.

I then had to order another phone since the SIM card plan was misrepresented. I never activated the first phone, choosing instead to wait for the second so they could be activated simultaneously. The 2nd phone arrived another 3 days later and then I called to activate them both (5/4/13). There were several signs that I did not heed that the company was not representing themselves very professionally: the photocopied black and white invoice arriving with the phones as opposed to a professional color-copied letterhead; the white boxes they arrived in instead of the manufacturers' boxes with the phones' images on them; the mismatched colored headsets; discourteous and un-knowledgeable reps upon my calls; how everything was inconvenient and I mostly had to do myself without much, if any, of their assistance, etc. It then took a few hours for me to personalize the phones with our apps, settings, etc myself.

The very next morning, they sent me the first bill that that was due in two weeks, which I have never had a carrier do before and thought was totally unprofessional. I then noticed that I was being billed (for airtime) starting from the time I ordered the first phone and SIM card online even though I had not even received the items yet, much less the second phone that hadn't even been ordered yet! So I was billed from 4/28/13 onward and the phones had not been activated until 5/4/13! I also noticed that the bill said I used 316.3mb of the allotted hi-speed 500mb per month already, when the phone had only been activated for one night. All I did was personalize the phones with our apps and settings! Heaven forbid, if I had tried to watch a movie or download music like most other people or it would've been worse!

I was also told formerly by a rep there that T-Mobile's taxes and fees were only at $8 and the bill now stated $19.57! I also noted that it said I had used 18 text messages (included with plan, but nonetheless because even the rep later said, "You used 18 text messages") when I had only sent one and the rest were the endless text messages received from T-Mobile which I have never seen a carrier do in my life, updating me every couple of hours or so at anything related (or not) to my service! I even received a non-urgent text from them at 8am that Sunday morning on both our phones, which was totally unprofessional! I immediately called them at the billing date issue (along with the data and texts issues) and was told that that was the date I ordered the phone and that was how they did their billing cycle regardless of when I activated it (much less, when I even ordered the second phone!)

I insisted that that was ludicrous to charge customers for airtime before they even activated, much less received the phones and they wouldn't budge. I told them to cancel my service immediately due to this unscrupulousness and they said they could not cancel service until they received the phones back! I then asked for a confirmation # and was told there was none and to just say I spoke with someone on Cinco de Mayo as a confirmation. (How professional!) I immediately called a former carrier to give my business back to them since the carrier-pickings are slim right now after thorough research and the only negative experience I had with the former carrier was minor compared to that of T-Mobile's. They called T-Mobile for me and told them to cancel the service ASAP because our phone numbers were now ported over to them so they therefore could not charge us for service.

The former carrier advised me to ensure I called a new carrier before cancelling with a carrier in the future or I will lose my phone numbers since they are not ported anywhere. I now refuse to pay for the surely illegally charged airtime/service and wouldn't care if it was even a penny. I will fight it because in deceitful business, matters such as these it is the principle of the matter. If we, as consumers, let them get away with these unethical practices, that is the same as giving them permission to continue.

I was under the impression that this other plan did not have a $150 fee attached to it. I even asked him if there was a catch, since my bill would be lower than what I have been paying for some time. At the end of the conversation, I asked him to tell me what my bill would be next month - I was told a little over $100. Instead I received a bill that was $346! It had the $150 fee; it had charges before taxes that were over $100. The reps were not helpful when I called and repeatedly told me that I agreed to this migration fee and could not explain why the other charges were not $100 even plus taxes.

I was told to write a letter and fax or snail mail to another T-Mobile department. The letter I received from them dismissed all that I've said and told me that their records show I agreed to these fees. I sent another letter asking for the chat log. They responded that they cannot send me the chat log due to "privacy purposes". I am stunned that they refuse to send me the evidence of what I agreed to. How can they be allowed to legally withhold a supposed agreement to a contract and claim that I agreed to it? I feel T-Mobile has been deceptive. I feel that they cannot withhold this agreement from me, being that they claim I agreed to it, that they cannot treat people this way and not be accountable for it.

I called customer service on Wednesday. They said it was corrected and they had to refresh my phone. It worked that night and early the next morning (Thursday, May 2). At 10:30AM, the calls started dropping constantly and they still are at 8:00PM EST. I called customer service again and they said they should have it fixed in 72 hours. I am so disgusted. This needs to be fixed quickly or I will disengage from T-Mobile.

I said I either need a phone at a discounted price or my two-year contract revoked. They refused and told me if I had come in a month earlier, I could have received the discounted phone, but now I am forced to be with their company for two years and have to purchase a phone at full price. Screw you, T-Mobile! I will bad mouth you to everyone I know and I refuse to continue with your company! The $600 fee to cancel my three lines is worth it! Thanks for screwing a loyal customer!

Seeing as how I am a healthcare professional who has to be on-call and needs her phone, that was the only option I would receive. So with no other options, I took it. I didn't realize until now that this was a way of forcing me into a new contract. As it turns out, my cracked screen was in fact covered by the insurance I paid every month. Now I am stuck with a phone that freezes, drops calls constantly and is more expensive. Why pay more for less? Now you could say, like the three different customer loyalty representatives and T-Mobile salesman said, "Well, you'll pay the $150 now but you will ultimately save that in your bill every month." Yes, but what about the insurance I have paid for two years? The $120 phone bill for the past 9 months? And what about the cost of the new phone I was forced into buying because my cracked screen wasn't covered under insurance? I believe those costs all amount to well over $150.

All I'm asking is that T-Mobile wave this $150 migration fee because of their fraudulence on my account. Their resolution in that I will ultimately save by paying this fee is irrelevant and inappropriate on their part. Their best resolution was a keep quiet credit of $50 toward the migration fee. I understand my $150 fee is nothing to this multi-billion dollar company, but I do not feel that customers should ever be treated in this manner nor do I feel fraudulence is ever acceptable.