T-Mobile Reviews

My husband and I have dealt with MCM harassing us for nearly a year. They claim that we owe $800 to T-Mobile, when we've never even HAD T-Mobile. We've constantly tried filing a dispute, but it's always the same thing: they tell us they'll take care of it. We go a few weeks without hearing anything, and then BAM! Harassing calls and letters again! I had one particularly rude woman constantly interrupt me to say it was an attempt to collect a debt when I was trying to explain to her that we've never had T-Mobile. I don't know what else we can do, but I am NOT paying money towards something we don't even owe, not to mention we've never even had. If I could give them zero stars, I would.

This could be one of my worst customer service experiences in my entire life. I ordered the iPhone 6 on Sept 12th and received it Sept 19th on the release day. After activation it turns out there is zero to one bar at my house so I had to use wifi to send and receive texts and make calls. When I went to work the next day, there was mostly no coverage but occasionally one bar. No big deal right? I mean it happens and not every carrier has good coverage everywhere, this is the case with my area. So just return the phone right? Get a refund and move on. Not so fast.....I called customer service to initiate the return process and they said "OK no worries just send the phone back with the pre printed shipping label and once we get it we will be able to cancel your account and since you only had it a few days there will be zero charge for the phone or service under the buyer's remorse rule." I did as instructed and had the device packed and shipped from a local shipping store on Sept 27th (one week after getting the device). I checked the delivery tracking and found the phone was received by T-Mobile's warehouse dock on Oct 3rd.

2 years ago I naively signed up for a contract with T-mobile. There was a 2 year contract signing and the salesmen told me my phone would be paid off and I would just have my monthly bill. When my phone broke and they didn't adhere to the insurance policy they had set up for me, they also then brought up that I owed them another $350 for the phone. I had to cancel my phone line, pay an additional $200 for canceling. 2 years later, today, I checked my credit report and noticed an unusual charge for $637. I called the company and they said it was from T-mobile. So now that I've already paid almost $700 for canceling, I now owe them another $700 for what I've already paid for. Their customer service is HORRIBLE!!! I have never spoken with such disrespectful and argumentative people in the service industry. I am HIGHLY disappointed in how this company is ran and operated. Not to mention their service isn't even that great. DO NOT EVER USE T-MOBILE!!! unless you like ** money out your ** for no reason and getting double billed. Worst company I have ever dealt with. I'd rather deal with the IRS.

I use TMobile prepaid and for at least 6 months now, I have dropped calls and at times I cannot call out at all. I have complained to T-Mobile several times and the only thing I have received is "I am sorry." I know several people who live northeast and have the same problems with t-mobile. I pay every month but my services seems to be getting worse. Is there any help for me and who can I turn to?

Horrible customer service. They sell JUMP ins, but no one will tell you that there is a $175 deductible. And it is attached to the phone number not device. If you want to switch something it gets cancelled automatically, and they won't tell you about it. You will find out when problems begin. No service at most of the US. Very slow Internet. Every time you call, they promise to fix the problem, but everything stays the same. When you call back to check what is going on, they apologize, promise again and that is all. Can't wait until August to leave them.

About 2 months again starting with a LG G2 and later with the G3 I started to see a odd message with the phone area restricted access with some phone numbers, at first they were long distance and the last 2 were local numbers. At first support said clear out the cache of the phone, when the errors continued it occurred to me that it was something else. Long story short of seeing error today, instead of the Cache it turned out to be cell tower issues. As to why they never came clean over this just blows the mind. To be fair to them I got credited $40 for the two months, however this should have never have happened in the first place.

Switched from Verizon to T-Mobile a few weeks ago. My "excellent" coverage in my home was non-existent so I called to complain and they gave me a free signal booster which is working well so far. I need to go up to the mountains for my job once a week and there is NO SERVICE up there. When I checked the address on their coverage map, it shows the coverage at that address is "excellent". So now I need to go up the mountain for my job and can't even talk to my boss. T-Mobile is guilty of false advertising and they shouldn't be able to get away with it. No wonder why they're so cheap, there is no coverage. If I want to go back to Verizon, I'll have to fork over $450 to pay for my new phone.

I bought my T mobile phone and data plan in Wash DC. When I attempted to use the phone in my home address in Central Illinois, I found such poor and spotty coverage that the service could not be considered. The unlimited data plan was spotty and often absent. It was a huge frustration. When I travelled to thailand and the flight took me thru Tokyo, my T-mobile phone text all changed to, what I was told was, Korean, and nowhere could I find help reversing it. When I arrived in Thailand, I could receive calls, but not make them and when, finally the phone was lost or stolen and I found the website and found my account I learned the phone was a refurbished, which probably explains the language change. I am so disappointed that the $88 prepaid credit with T-mobile that I'm going to throw away will be a reasonably priced lesson for me.

T-mobile called right before we were moving to NE (in an area with zero t-mobile coverage) and asked if they could send us a signal booster. We said no, we are moving and going to be canceling in a few months, they kept pressuring us promising no shipping charge, hidden fees, no extension of contract, no cost to us whatsoever is what they said. So we said fine. They finally sent it two weeks before we left. We never even plugged it in or used it at all. We called to cancel our account and were told it was completely closed out. We figured the "signal booster" box was not even worth sending back since they said we were completely done with them. It was just a small black, apparently plastic box with one or two cords. We threw it out and moved.

May 2014 I switched from Sprint to T-Mobile with the promise of paying my early termination fees. On June 21, 2014 I submitted the 175.00 to T-Mobile by mail. 120 days later I contacted T-Mobile and have gotten the run around. Basically "tough luck" we never got it and the 60 day window has passed. Their only answer other than a sad face (:-() was if I had a tracking number I could track it. At no time did they instruct you to send it with a tracking receipt in the promotion. As a hardworking person it was a financial crunch to break the Sprint contract and have T-Mobile not properly honor their promotion.

June, July - still receiving billing on daughter's phone. Aug, 2014 - phone call with customer service requesting COMPLETE cancellation of account. They advised that 2nd phone was still active and assured me that a payment of $135 would close the account. Oct, 2014 - yet ANOTHER billing on 2nd phone which apparently was NOT deactivated. Phone call with customer service (and repeating my issue with 3 different customer service reps), I am advised that they STILL cannot cancel until the 20th of the month 'to ensure no additional charges on the account' but would NOT provide me with a $ to get these guys out of my life.

I had a Windows 8 phone which I love for all you haters out there. I use it for work so all of my devices are linked and files synced. I was eligible to upgrade my device and needed to do so in order to get the performance I required. T-Mobile has ONE windows 8 phone. There were more choices at one point but they substituted them with more iPhones. I was sent to a brick and mortar store to check for stock of higher performing windows phones. The clerk LAUGHED at me then proceeded to berate me for not using a REAL phone.... like an iPhone. I left immediately, feeling completely embarrassed.

T-mobile has the worst customer service that I had to deal with in my entire life! I opened an account on 2012 which I transferred to a family plan a month later, therefore, that account was cancelled. Now 2014 I go and get some finance at a random store, and I find out I was sent to collections and I have been there for 7 months because of a T-mobile debt. I was never notified about this charges since I kept paying my plan and equipment on the new account, apparently I need to pay 300 dollars to T-mobile for a "month of service" in 2012, and that was not it. I called customer service and they say it is not their responsibility and can't do nothing to get me out of collection. Be aware people, T-mobile is just the most selfish, manipulating and full of ignorant employees company ever. They WILL NOT help you, never.

T-Mobile worker entered my phone number for my wife's newly purchased phone account. This caused me to lose all of my contacts that were on my sim card (even though my sim card never came out of my phone). Meanwhile, I received a text message saying that I am now signed up for the Jump program and insurance that no one in my family was asked if they wanted (but they sure as hell were going to bill us for). Upon calling about lost contacts, a "higher up" associate said they could email contacts to me in a file. Upon not being able to open said file, I was told to return to the store where the bonehead responsible for the screw up in the first place could use a different phone to open the file. Upon opening the file, it was discovered that the contact list was not mine. Thoroughly screwed. After paying off phones, I will go to another carrier.

We switched over to T-Mobile earlier this year because their pricing seemed fairly reasonable compared to our previous carrier. It started off really well with our local store having friendly staff, a good selection of phones, and overall a good atmosphere. We then ended up with a family plan with 3 lines and 2 new phones. The agent offered several things, which we agreed to, and he also said that we don't have to worry and he'll automatically apply the changes:

I start to be aware of T-Mobile scams after my bill went up. I was in a family plan with 4 more relatives. One of the tricks they are doing to customers is on late fees. When one of the lines is past due, they charge $20 to each line. At the end I decided to move with other carrier, but they charged me the whole cycle bill, because it's a penalty for doing that (stated in small letters in the contract, that never we read). In the South Florida area where I live the signal is very poor. I have an iPhone 5S and the meter signal never reach more than a half. Check your option very careful before choosing carriers.

We were Loyal T-Mobile customers for almost 10 years. Never in all that time were we EVER late with a payment. When our contract expired we decided we should look around to see what the competition was offering. We found that it would be to our advantage to go with a monthly plan and found a deal that we felt would meet our needs for a few dollars less per month. We decided we should give T-Mobile an opportunity to match the deal we found but they could not or would not do so. About 2 weeks after we switched to the new company, we received our final bill from T-Mobile and in that final bill they tried to charge us for a full month’s service when we had only received a half month’s service.

Tried to pay my phone bill online by dialing 233 using my Debit card, after giving all infos about my card, i was later transferred to a representative who later transferred me to another representative then we go disconnected. I had to call back to speak to a rep who started asking all my infos again plus 5 other security questions with about 4 possible answers each, my ss number and in fact it was exhausting. after spending close to an hour, i gave up. Will have to go in to a T-mobile store tomorrow and pay my bill. (Representative not polite at all....)

Not happy at all right now. Switched to AT&T 10 years ago because T-Mobile stunk and have been with them ever since. Thought it was a great deal to get my 13yr old a phone through T-mobile, even though my gut still said stay away..... Called 3+ times already with a billing issue and I've only had the service up and running for 10 DAYS! Get your ** together T-mobile. At least don't patronize me and pretend that you fixed it.... Call it like it is, you aren't fixing it - you're patching it until it works itself out after I make a payment. Until which time my son will still get text messages hounding him for a past due balance which isn't really past due. Kind of annoying and probably just the beginning of my issues..... Anyone thinking of taking up T-mobile - consider it carefully... is the headache worth it?

I have been a T-mobile Customer for a while, experiencing hard time by the customer service loyalty team. I hardly receive my bill in the mail. I been double charged from their billing department every month. When I called them, all they have been talking to me - third party application. I have download Vibere, to be use for free phone calls, end off getting charged from T-mobile a very higher bill. Had call 611 customer service - asked why I have not been billed this month. Told I've been signed up for paperless without my request. T-mobile being doing this to me - for a while I was promised to a 6 months free Ipad 1GB internet where they end negative result. T-mobile deserves 0 star, they have been robbing people in Las Vegas.

A little over a month ago, I chose to leave Tmobile and go to another company. Prior to that, I had signed up for ebills. So when I ended my service and went to sign online to see what I would still owe on the account, I was denied access, as I was no longer a customer. A week later, I contacted customer care to see when I would receive a bill so that I could pay them the balance of what was owed. They told me that day that I owed $99.58 and would receive a bill soon. All I ever wanted was a bill showing what the charges were so that I could be sure there were not any extra charges on it. No intelligent person would take an amount given over the phone and just PAY it without ever seeing what the charges were for. I had JUST paid my bill a week prior to ending my service and should have only been charged for a week of service following that. $99.58 didn't sound right. I wanted to SEE it. Two weeks go by, but I receive no bill.

When I call 611 for assistance, each time the Customer service rep assures me the problem has been cleared and I call back over and over and continue to get billed for the Samsung Galaxy 4, when I have been assured I would have credit for the phone. All calls regarding my issue in trying to secure the Galaxy 5 had been recorded and documented on my account. I now have two phones I'm supposed to pay for and I'm tired of T-Mobile not having the technology to correct their errors, or have the follow through by their customer service reps and supervisors (yes, I spoke to supervisors during my efforts) to correct my account with what they stated they would do... Now I have to call 611 (customer service) and be on hold for too many minutes of my valuable time and tell my story for the 5th time and see if they can correct the issue as the bill is due on the 17th. T-Mobile Corporate office needs to hear their customers and fix these issues!! I have been with T-Mobile for 13 years and deserve the best customer service and accurate account billing and efforts available in the market! AT&T is looking better every day!! !

First the whole experience was very unprofessional! I opened a prepaid one month unlimited everything for a friend... they started harassing to pay 2 weeks before bill was due again then shut off before the date it was due but what's worse is they lost my id! And give a **! They call to say they have ID go and "oops it's just gone so sorry"! Well that's not cool I'm broke I can't just go out and buy another one and I just got that id! I will never ever go to T-mobile again... especially the one in lancaster ca ave 1 and 10 st west right next to Wendy's!

TY area is covered. It is not. They need to upgrade a tower so I have constant dropped calls and horrible reception. Believe me if there is ever a class action law suit I will jump on board if able to. I should be concentrating on my cancer not this BS. T-Mobile you are heartless and horrible.

My husband and I had been customers of T-Mobile for over 20 years. We decided to go prepaid to cut our monthly expenses but wanted to keep our phone numbers. We were barred from the website to pay our final bill and then received a notice yesterday that the balance had been turned in to a collection agency! We were not even behind! Today I get a notification to my email that it has been reported to the credit bureau. WHY??? I am so upset! In tears! We are on a fixed income now and could not afford the high monthly payments. Does loyalty not count for anything? We have paid T-Mobile more than $22,000, not including the purchase of phones, over the last twenty years and had no complaints about their service. This action on their part is just unbelievable and hurtful. Now we have to go through the process of getting this removed from our credit report. Sad!

My account with Tmobile was suspended for non payment after been with them for 14 years. Something happened with my bank account so I could not pay it. Well what's going on is that now I owe I new bill even I haven't used the service. Is this right? Anybody knows?

My last renewal I was offered, 69.00 if I renewed for unlimited talk, test, data which was 10.00 less than my bill+ 130.00 for a new phone. When I got my bill it was 92.00 +, almost 500.00 for the phone. About 6 months later, and tons of calls, the charge was taken off, but my bill was still 82.00 and I gave up and kept paying it. Now 2 years later they are saying I was getting a discount. My plan is 92.00, discount no longer applies. I agreed on 69.00 unlimited, I never agreed on 92.00. This is not right! Last night I was told, they would switch it back to the old plan, but they didn't. It has been over 2 years, them switching it back, now they switched my plan, to less data for 72.00. But it went up to 82.00 after 2 months! This should be illegal.

Bought a brand new Sony Xperia only three months ago. Paid cash for the phone, and it's been having the same issue with charging when it randomly feels like it. T-mobile has done nothing to alleviate the issue even though I have insurance. The store site ran a diagnosis and said the phone was fine, then handed me a junky cord to go home with. The problem has continued. I've been through 7 charging devices.... now my only way of contacting authorities in emergency is smoke signal or something similar since I will NOT agree to a refurbished phone when that is NOT WHAT I INITIALLY PAID FOR.

I recently switched from T-Mobile to another carrier. When I tried to go to T-Mobile's website to pay my final bill, I found I had been blocked from access. They started calling me 5 times a day to get me to pay them, I told them to send me a final bill and I would, and to please stop calling me. They said they couldn't stop calling me because it was an automatic system. Whatever (And they did continue to call many times a day). When I received the bill I had asked for, I called them and said I wanted to pay my final bill. They wanted to charge me twice what was notated as my outstanding balance. The bill they sent me acknowledged that I was no longer with them, and quoted me an outstanding balance, which they then wanted to double.

It took 23 calls to say goodnight to my daughters. Very frustrating! Unfortunately it's not an isolated issue.

T-mobile sold me a defective sell phone for 230.00 dollars & refuse to give me one that works properly. Now I have a broken phone & have to buy another one.

I have been a T-mobile customer for 3 years and have 3 phones on my account that I pay insurance for. I called in June 2013 to report my daughter's phone that I pay insurance for every month has a crack in the screen. They said that I would need to pay the $175 and send the phone to them but because my daughter was leaving the country for a few months I asked if that was ok that we did it when she got back and they said yes. I called today and they can't find it on file nor will they approve my insurance policy. On the phone they were very unprofessional and would not even let me talk with a manager. I will be leaving T-mobile and paying for insurance very soon.

I signed up with T-Mobile after they showed me a map that said I was in the Good to great cellular service area, and indeed, I was. After returning home I had one to two bars of service and calls would drop constantly or fail. After returning to T-mobile to see if anything could be done I was told that they would send an operator out to tune a tower. After a week my service was still dismal to non-existent. I returned to T-Mobile a second time, and a third only to be told I need to buy a cell booster which runs $150+. I bought one. My cell service has gotten slightly better, now I can talk for about 30 seconds to 3 minutes before my call is dropped. I sent emails, called customer support, and returned to the local store, only to have absolutely nothing resolved.

T-Mobile added $40 worth of services that I have never requested and without notification ($20 insurance plan to 2 lines and $20 of extra data to 2 lines). I tried to contact customer service but was hung up every time and their online chat support is never available so I could not request a refund. Be careful if you plan on signing up for T-Mobile because they could sneak in extra charges without telling you.

T-Mobile sent me a final bill for twice of what I was suppose to be billed. When I called to speak with a rep, I was informed that I owed more than what was sent to me on a final bill. They transfer me 4 times and I was given different information with everyone that I spoke with. My situation was never resolved and I never received the correct billing information.

So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card. This made me mad because here I am trying to switch to you and I'm being treated like crap. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data. Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you. Perfect customer service in my opinion. I am so extremely disappointed with T-Mobile.

I was in a bare minimum contract of 11.50 a month and was going on for about more than 2 years. Now I don't use that number and want to cancel this contract. I tried to reach them and they isolate your call if you are trying to cancel the contract. So far I have spent about 2.5 hours in the calls and NO ONE PICKS the call. Never go in for T-Mobile contract. Cancellation is not possible. Looking for help?????

After nine months, the phone is working and we have 4g.

I had a pre-paid phone for over a year and I recently tried to port my phone to another carrier from T-Mobile. When I received my new sim card and ported my number, my phone was then locked. I called T-Mobile and talked to multiple customer service reps. who only told me my phone had to be active to port my number and that there was nothing they could do and I would have to open a new acct and pay $100 activation fee. Spoke to two "supervisors" and one said he would connect me to Nokia (maker of my phone) and they would have to give me an unlock code. When he tried to connect me to Nokia, he cut me off.

Signed up for hot spot internet service, however have not been able to use it. Two times already I have had to get them to waive the charges, but I do not want to have to contact them monthly and do this. I can't and don't use the service because I can't use it. I do not feel that I should be obligated to continue with them since the service is not working for me.

My phone was stolen which I reported to T-Mobile the same day, but somehow in the next few days after the theft, somebody made for $15,307.00 phone calls to Africa. I was for many years T-Mobile customer and in all those years I have never ever placed any call to Africa. And what is even worse all that happened in June 2012 and today is Sept. 2014. After 2.5 years, I got this AllianceOne collection agency on my back for something I am not even aware off. I call the T-Mobile and AllianceOne collection agency, but both of them refused to give me any documentation for that account... which means that they sit on my credit report, killed my credit score and I can't even get any document from them about those charges. How in the hell T-Mobile even allowed those $15,307.00 charges to happened in only 4 days... At least that was I told... Someone made 15,000.00 dollars calls in Africa in just 4 days and T-Mobile let them do it.

I bought the phone on Mar 4 2014. T-Mobile moved the billing cycle up 2 weeks, from the 15th, to the 5 of every month. Then after 6 mos, didn't bill me on the 15, but billed me on the 21st and charged me 90+ dollars, which for the month of August/September My bill totals $145 and I barely use it. There are 1024MB in a GB and they tell me I'm over 4 GB. I have an App that tracks and projects my Data Usage, My daily Data usage is 166 MB.

In 2000, I switched my cell phone provider from Verizon to T-Mobile. In 2012 I switched from regular T-Mobile to prepaid T-Mobile. I've been with T-Mobile for 14 + years. I have always paid my bill VIA autopay. I love T-Mobile! But, I can no longer take dealing with customer service/ billing, like I have been for the past 9 months.

I've been trying to get a response from T-Mobile for weeks now. This is an issue that started July 16, 2014. The CEO keeps pushing me off to employees under him. The first of which had a full mailbox, so I was unable to leave a message. The second, I actually pulled over while driving my car and I asked could he call back - he said yes, but never did. The following Monday, called and left me a message making it sound as though we had never spoken before. I have sent numerous emails to the CEO, with no response, stated over and over, I was not available to speak until after 7pm my time or later, yet these emails have gone unanswered. I was told I would owe no bill because T-Mobile customer service had botched up so much, yet they now want over $300 from me. One of the charges, I believe is fraudulent.

My T-Mobile phone was run over and I called to ask if there were any cancellation fees or processing fees. The gentleman I talked to said no, since T-Mobile has no contracts any more to just pay again whenever I wanted to continue service if my new phone was T-Mobile compatible. I wasn't planning on switching, but on the chance that I decided to, I wanted all of my financial ducks in a row. So I didn't pay, going by what I was told. Three months later I receive a collections bill for almost $300 for an inactive T-Mobile account. The representative I first talked to told that no phone company cancels on a month to month basis, which is absurd because that among other things is why I chose Verizon. He offered to give me a 50 dollar credit. Yea, no. I was switched around multiple times, but the final rep Jill was very sweet and understanding and gave me full credit for my bill. So, T-Mobile has some good people but all in all I was disappointed and angry. They need to train their reps better because this would not have been an issue had I not been so poorly misinformed!

We received a letter from T-mobile telling us we were denied credit. Well since we initiated our service, we NEVER applied for any credit. We spent hours trying to get to the bottom of it with still NO answer. The reps just passed us off from one to the next. It was humiliating, the reps were degrading and talked down to us. We are disgusted. Is this America? Why can this company treat their customers like this and continue to operate? Disgusted, disappointed.

They don't have an unlimited data plan as advertised at Walmart. My movies buffer and their data plans are a rip off.

I had ended the contract with t-mobile, they send to me a letter which show me my account is closed but they still sending me bills every month. Why they like to steal from people who working honestly for money?

T-Mobile has been charging my account for almost a year for a service I never signed up for called Slacker Radio. They do third party billing for other companies without you knowing it. I moved my phone to another carrier. They are honest.

On 8-26-14 a representative of Soren Inc. which is an authorized reseller of T-Mobile services came to my office to explain their current offering to the public. I specifically told Tom that would not switch mobile phone carriers unless we could keep our current iPhones. Tom said that this would not be a problem. I received 3 mobile phones from T-Mobile. On 9-12-14 opened the phones to find out that the promised sim cards for our iPhones were not included. I called the wireless fulfillment center of T-Mobile and was informed that the representative had misrepresented the current offering of Soren. Inc/T-Mobile and that my old phones could not be used. I then phoned the Soren Inc representative, Tom, who told me to go to the T-Mobile store at 178th & Halsted and they would switch out 2 sim cards for iPhone sim cards.

I bought a Samsung S5 for around 600 dollars about 1 month ago. The piece on the phone that makes the phone water resistant and covers the area that you plug the charger in broke off. The cover is a welded piece on one side which you have to constantly snap on and snap off when you want to charge device. I am also having issues with the phone charging very slow and draining fast as soon as you take it off charger. I called T-Mobile tonight and I was told that the phone could not be replaced as it's considered hardware damage with the piece missing. I was told to go through Samsung itself because it's a manufacture issue. Also I was told a new battery would be shipped and 7.95 would be charged to account (for something I just paid for 1 month ago - it’s a brand new phone). We called Samsung and they are stating I have to send them phone for 2 days while they repair. I'm pregnant and cannot be without a phone. I am utterly disgusted that T-Mobile does not stand by the products they sell. My contract on many of family lines terminate in January 2015. I am going to go to a new carrier.

I had a warranty problem with my original galaxy s4 so I called t-mobile. They sent me a new one. After about 3-4 weeks, camera lens falls off. I go in to store. They say no problem, have another one sent to me. I get it. Guess what, it won't charge. I call, get another one, this one touch screen won't respond, so sent yet another one. Finally one that seems to be ok but soon having problems. I call to make note of problem but do not want to send in because I am on jump program and plan to turn in. Well surprise, I got behind on a bit and have extended payment plan on my bill that I pay every month, and because of that I can't use jump program even though I pay for it every month. So I call in, unable to deal with current s4 any longer and get yet another one sent.

They rip me off, change my account without telling me. My bill was up in 1 month to 1000 dollars and changed my plan and cut my service off.

Had 3 lines porter over to Verizon, w/ a number change on 1 of the ported lines. Kept receiving bills online from T-Mobile that I had a line. Phoned, was being charged for this line. Phoned and got INDIA. 3 hrs later nothing happened. They did not even cancel the phone that they said was never ported over. Spoke w/ 3 customer service/billing people and was told "Oh I see you phoned in on the 17th of July" but still this line was not cancelled even though it was already ported.

I bought phone at the mobile store, The mobile, 7029 S Lindbergh St Louis, MO 63125. ** sold me Galaxy 5 and phone service. Went over different plans. I got plan, $70 month, data + $13.00 month. Phone payment $91.00 month payment + gave bank, routing number for Autopay. Ask me if I want $10.00 insurance, month. No I told him. I ask 4 times "Make sure this is right." He said, "You pay $ 91.00 a month." I checked 5 days after buying. I called The Mobile support, my bill is $116.00. They say it will be taken care of. But next bill will be 116.00. I'm upset. I called The Mobile store and management told me he will fix problems, "I will call you back." So far no call back.

T-Mobile customer service in Brooklyn advised us that we will have the roaming service while traveling to Europe. As we arrived to Germany, we did not have the network and the roaming service did not function. We would like to know what is the problem and how to solve it. Please advise us!

My wife and I switched to T-Mobile from AT&T in February of this year. We were attracted to the promotion of T-Mo paying for our early termination fees if we switched and we were tired of paying the high costs of AT&T's service. The switch went well and the T-Mo staff were very helpful and courteous. I got the iPhone 5S after trading in my 5 and my wife got the Sony Xperia Z1s after trading in her Samsung Galaxy S3. She really loves her phone and the 5S for me was a great upgrade. All was well and we were liking T-Mo's kickass rate plans and no contract.

I decided to try the prepaid phone plan. I went through 4 $100.00 phones in about 3 months. They were very cheap and broke very easily. So I decided to get a 'real phone' from a different provider. But I realized that my credit card was actually charged $300.00 a couple months before. Leaving me with a $100.00 unused balance. When I called to get this money refunded, I was given the runaround and disconnected and even hung up on by different representatives. Until they flat out refused to refund it in any way. I won't be using T-Mobile again.

I recently open service with T-mobile. They told me if I want to return their phones I can do within 14 days, well 14 days ran into a holiday weekend. I went to the Poconos, only to realize that I had absolutely no service I could reach anyone neither anyone could have reached. When I return back to NY I CALLED THEM and told about my Issue that I was very unhappy, I no longer want service with them. They told the 14 days had passed and they can't do anything. I was not on contract but will have to pay full price for all four phone even though I told them I will return it, they don't want to allow me to return them. If I go to another carrier T-mobile will bill me about $2600.00 for all four phones, this is very unfair they didn't tell at the time of service that they do have net work in the Poconos. How can they get away with this. Please someone if you can help I will be very grateful and besides that I have unlimited data and it takes forever to do something on the phone, also a lot of drop calls. I am one unhappy T-mobile customer. $2600.00 is a lot of money to pay when the phones are new and under 30 days, anyone hearing my cry I ask please help if can. Thank you for reading.

Let's see, it has been 3 months since I canceled my service with T-Mobile and I just can't seem to cut the string attached to them. If I am paying $90 plus a month, I would like to have service in my home where I spend most of my time. I have been with T-Mobile since I was in middle school and I am now 29 years old. It seems like the service provided has only gotten worse, and I mean that in all aspects of their business. I saw no loyalty and was offered no incentives to continue my account with them. When I called back in March to complain about my service, which was nonexistent they offered me the cel-fi tower (wi-fi for cell phones-how clever!) for my home. This great technology was to boost a cell phones coverage in low coverage areas. I was apprehensive and pretty much already fed up with T-Mobile but decided to give it a chance. It was a waste of time, and a waste of money to keep T-Mobile for another two months and have to pay my ridiculous bill.

I signed for Families Plan in 2002 with T-Mobile and I never paid the exact amount every month. I paid them at least $40 more than the actual I suppose to pay them by any means they get me. Finally I found out they charge me $80 in addition to late payment for reactivation. My bill is above what I am expecting, then when I call them they said they gone give me a break and finally we cannot be agree and I have to leave them. They call me and ask me to pay cancellation fee. I said no. Finally they report me credit bureau. They again ask me to pay $2137. Is it fair?

We live on a budget and set up phone service agreement with T-mobile for 3 phones. We had a contract with them that was due to expire in November (the agreement I am discussing is a non-contract agreement). We were in an agreement of $120.00 per month - 3 phones with unlimited internet and talk. The actual cost turned into $170.00 a month. We spoke to them and told them that this wasn't what we understood the fees to be. I looked at the actual cost of the agreement which was much higher and asked for something cheaper or our old plan. They wouldn't do this. We ended up terminating our relationship with them because of the actual cost. We were held liable for the etf which is $200.00 for each phone and a cell phone we purchased and the fees were $800.00. (In reality they are getting much more from us and we had no recourse). We decided that it was better to pay for a cheap phone and pay off the contract rather than do business with a company that doesn't back their agreements.

Never had any problem like this with any other UK cell phone provider. I just told them that even if my issue is resolved with compensation I will still get legal help to rescind the contract. Absolutely appalling service - or lack of it.

I have had to call T-Mobile several times concerning reception in my condo. Most of the time I have to go outside to make or receive a call. Each time they say they are gong to call me back but they don't. I am a Realtor and good cell phone reception is critical to my business. In the last two months I have lost two sales because of poor or no signal. I was sent a CEL-FI signal booster but I still cannot get a signal strong enough to receive or make calls.

I have been a customer of T-Mobile for over 5 years and all the time they tell me their coverage is going to get better - well it hasn't. I'm paying full price for a 600 dollar phone and still can't get intranet coverage away from my wifi at home everyone else can pull up Coupon Hubs and Google at work but not me. Now I have to pay off this phone with their new no contract bull before I can change carriers. On top of that they offered me a company discount but when it came time to renew, suddenly the website they gave me didn't work. I'm just saying the only good thing about T-Mobile is the price, but I guess you really do get what you pay for... As for me I'm done just as soon as I pay off this phone.

I was a customer with T-Mobile for over 4 years and I was in a contract for most of that time otherwise I would have switched long ago. Now that did away with contracts, they still bound me to the remainder of mine so once I was free, I switched providers. Then I kept getting calls that I owed $225 for my last bill when right before I switched, I paid my bill in full. I was told that I was always billed in advance and that I paid in advance but that just wasn't the case. I am extremely frustrated and upset as I am a single mother and live from check to check. They are crooks!!!!!

I've changed from Sprint to T-Mobile last year and now regret it. Lately I can't use the phone inside my house. There is no signal inside my house and was told to do the WiFi. The WiFi is also garbage. I only get like a minute of signal and then it fades away and the call drops. I'm having to make 3 to 6 calls to finish a conversation. I have changed the phone three times and it appears that the phone is not the problem but the poor quality and service that T-Mobile provides.

I noticed today when I switched my plan from the daily $3 for unlimited, to the $50 a month unlimited, that the way they charge taxes is illegal. When adding $10 to your account, the total is $11.80, 18% TAX! When adding $50, it's $55.00, which is 10% Tax. The fact that they change the tax % based on how much you add, and that taxes really are not required for their service when paying online, proves that this is a total scam. Just another way they can adding a few dollars here and there with a couple million accounts and make more money.

2) Returning a phone to T-Mobile, getting an email that the phone has been received then still being billed for the phone and its service. 3) Spoke to about 20 different reps in various departments alone with supervisors but were told T-Mobile has no records of the phone being received, as they continued to bill us. Although we had email proving this phone was received by T-Mobile, they even suggested we must have sent back an empty box and still have the phone. Finally we got an email address to forward the email we got from their warehouse that the phone was received. A collective time of about 10 hours over a period of 2 months, problem is fixed and for our troubles we got a credit of $50. 4) Although the T-Mobile representatives and their supervisors sounded sympathetic to our plight and even sounding sincere as they would promise to investigate and calling us back, staying with you until the problem is resolved, they never followed through. "You won't have to explain this to anyone else," they would say, and then transfer to another department where we'll have to start our story all over again.

Unfortunately yesterday approximately around 630pm my brother and I went to the T-Mobile store located in the Fox Valley Center (Westfield Mall) in Aurora and we had the unpleasant pleasure of meeting one of the lead managers of this store **. This gentleman was very rude and talked down on us making us feel as though we were stupid. Also his customer service skills were horrible. We had been waiting to be helped for at least 30-40 minutes which I understand it was pretty busy and from what I can see all of the agents were trying to get people out of there as fast as they could. But when we were help by this gentleman as he was supposedly looking up our information, he received a phone call.

There are serious issues with Internet connection. I started having problems connecting in certain areas about a year ago. Now, I'm having problems all over the Dallas area of no service to very slow speeds that makes my phone inoperable. There are many other customers who are having the same problem.

I've been a member of the t-mobile customer base for several years. The company sent correspondence requesting verification of my military status. I spoke with a representative who assured me that everything was in order for me to continue to receive my military discount. I receive my bill 2 months later and there was an increase. I called the company and explained that I had taken care of this particular situation months ago when they first asked. The representative told me that the bill would need to be paid before they could resolve the issue. When I signed up for services, my affiliation was verified by my military ID, so why am I having to pay for a lack of communication within a communication company. The situation if nothing more is very irritating!!

I changed to T-Mobile a few months ago for the much better price on the Simple Choice Plan, as compared to other providers. However, shocked to find out now while traveling within the US, that data coverage is cut off by T-Mobile when you use only 50 MgB of data through their "service partners" on T-Mobile's map of T-Mobile coverage. They consider this "domestic roaming" and demand $40 additional to get only another 150 MgB of data. Nowhere in the Simple Choice Plan "Plan Details" does it state anything about a data limit on domestic roaming, or that T-Mobile demands an additional $40 for 150 MgB of data.

After month of poor service, dropped calls, and no bars on the phone, I decided to terminate. Suddenly I'm told there is a contract, when I was under the impression that there was no contract. They lied. And I don't want to pay one cent more to them.

Recently, T-Mobile has recently added a $3 for 30 minutes talking to all our pay-as-you-go plans (I have 4 of them total). Actually I was told on the phone they did the change about a week ago. I am very disappointed my 10-yr-old plan has just been changed without notice. At least they could provide us some kind of grandfather option being a loyal customer. My reason for using the pay-as-you-go in the first place: For emergency calls since I have a home phone service; For seldom use when relatives/friends visit us from out of country.

I purchased a T-Mobile hot spot device at Walmart around 6 months ago. It was a great deal $35/3.5 G of data to be used within 60 days. It is, by far, the best deal I have seen. This was a Walmart exclusive. I set it up and it was great. Fast and reliable. After 60 days I went to pay for my service. It took 2 days with many online tries and several calls to customer service. Finally I was able to pay and get my service. I tried to pay for the service again last week. No luck online or via phone. I had several conversations with offshore CSRs. They were sweet and courteous but no help as to what the problem was. 3 of them just disconnected me when they couldn't resolve the issue. This is common with offshore CSRs.

I have had no problems with coverage and the price is great compared to other plans.

This really isn't fair to those of us who are simply consumers who wanted a phone and went to a phone company to buy one. My story is very similar to a lot of the others I've read here. They are the professionals and are supposed to handle our accounts in that manner. Thing is, I trusted them each and every time they promised me that I no longer owed them anything and that I shouldn't be contacted again. I didn't take notes or record calls when speaking with them. But I work in a call center and know all calls are recorded and so they should have a record of the calls. After my last conversation with T-Mobile, I'm now worried that yet again this massive company with its unethical business practices is going to bury another consumer and destroy my credit and get away with it. This is so unfair that I've been promised one thing and then given another, simply just because they can. T-Mobile operates in a very unethical way and if I thought for a moment a judge in this land would side against them, I would take them to court today. How do they get away with this?

T-Mobile is full of it. I have my phone for 6 days, and after paying 600 for four lines my phone was cut off because it show me as being 26 days past due. Because they added the corporate discount, but they did not notify me that this would affect my billing cycle. After adding several non-related charges and telling me that I could set up a payment arrangement, they are now saying as of April they no longer provide that option. I am just completely disappointed what their customer service and their lack of ownership of the situation. They completely misguide their customers in order to get business.

I have been a tmobile customer for over 12 years. This last two years over 80 percent of the areas I had service before, no longer have service. I no longer have data service at my house. I had data for over 11 years. I am switching to AT&T. Many of my family and friends are doing the same.

T-Mobile charged me for months of service even after I paid it. I was sent a bill saying I had made no payments from June of 2013 to August 23rd of 2013. But when I called T-Mobile they had in plain sight a payment of 100 made on May 31st. Then in July I made four payments (100, 33, 42, and 30.49 were the amounts they have on file as do I). However they are saying I owe them 477 from June 6, 2013 to August 23, 2013. I have a written document from them that said my contract ended on 7, 09, 2013 and I went and opened an account at Verizon. With my number on 8-23-2013. So I did not breach any contract. But yet on my August bill I had a Termination fee of $50.

T-Mobile royally screwed me. I had an account with them from December 2008 to May 2011 that was in perfect standing. I went to a T-Mobile kiosk in a mall where they offered to cancel my account free of charge so I could switch to a better phone. Worked fine! Account was cancelled with no charge to me, and I got a new contract with a better phone. Another T-Mobile kiosk offered to do the same thing later down the road - but didn't cancel the account! In fact, they moved around the same phone number THREE TIMES. Each time incurring fees. After moving the same account 3 times, none of which I was aware of because the address where bills were sent were changed, AND they had even modified the phone number completely. Basically, FRAUD!

I opened an account with T-Mobile in February 2014, SamGal-4, that NEVER WORKED. I have argued with TM and finally sent me another phone-used. Informed them I want a new phone as the one I received NEVER WORKED and then you send me a phone you dug out the box.. unacceptable. They are refusing to honor their product therefore I have filed a complaint with the FCC. I WILL NEVER DO BUSINESS WITH TM AGAIN.

I was a loyal customer for 9 years even though signal was not the best in my area. I believed they had the best customer service. I was wrong. I finally had to leave T-Mobile after I was noticing a 20 dollar unlimited text fee on my bill even though I had the unlimited talk text and data package. I called about it and they told me that that's how they divided it up on the bill but assured me it's how the bill was set up. I called someone else and they told me the something similar but it still didn't seem right. When I switch carriers in July I got my final bill. It was for a month I didn't even have service with them. I called them and they said I still was with them. I had my numbers ported over and was calling them from new phone. They said I still had a number with them.

Well, I've submitted twice and I just get these canned responses ... "not enough information..." I talked to T-Mobile support and was told that AT&T's "Balance of Installment Plan" that is, Early Termination Fee, is not really an ETF because it says it's a "Balance of Installment Plan". Nice. Great, thanks T-Mobile for suckering me into switching. No loyalty here. I'm out as soon as I can. Your gimmicks are not going to work forever. Buyer beware. It's all bogus and the coverage sucks.

I and my family switched to T-Mobile from Sprint. At first we thought how could anyone not come to T-Mobile? But then after having the service for less than 2 months we had bought a brand new Nokia Lumia 521 windows phone and 2 refurbished ones. Well the brand new one we have replaced now 2 times and still having issues. We spoke to the retention, special service and their tech department spending more than 7 hours of time going back and forth. They will only replace the phone with a 5 dollar insurance fee and will not wipe the original purchase price which we owe 60 dollars left per phone if we upgrade the phones. Not even looking for free upgrade just the smart thing. Turns my phone in and get a small upgrade which I'm willing to pay for. But they still want the original phone paid for in full even though it's broken and never worked right in the first place.

If anyone mentions using T-Mobile, make sure they run as fast as they can in the opposite direction. Their customer service is a joke. Plan on spending 45-60 minutes of your time to repetitiously explain your interest. I suspect that the "T" stands for TERRIBLE. I also believe their only marketing success is in the non-contract arena as a result of their poor service. I'm sooo glad I'm finished with them!

I switched to T-Mobile over 4 months ago from ATT. I did it because they said they would pay your fee for switching to T-Mobile. The way it would work would be that they give you a credit card for the amount so that you can pay off the other carrier. 4 months... and have not received the card. It is always in the mail and should be in my mail in 2 weeks. That is all they say. Just called and unfortunately for me, that department is closed and these my options according the customer service representative: call back tomorrow, or wait until Saturday because she is off tomorrow and cannot do anything about it. WOW!!!! Think twice about switching.

My son has been returning telephones for services since he was 13 years old. Now, they are saying they got empty boxes for iPhones and I have to pay $1300? I will look into this matter for sure. Customer for 9 years. Time to move on.

Was a T-Mobile customer for about 13 yrs. At that time had great service. Left T-Mobile about Sept of 2013 - went with Verizon. Went back to T-Mobile Jan 2014. Have 2 phones for my business. They agreed to pay Verizon early termination fee of $300.00 per line (phone) equals $600.00. Sent proper paperwork into Verizon 2-3 days after signing back with T-Mobile. Never received the monies owed for the termination with Verizon. Have asked and was told it is in process stage (now 7 months later, no $$).

Plain and simple, T-Mobile is a huge RIPOFF!!!!! If you're contemplating switching to T-Mobile, save yourself some time & money. They will quote you one amount at the time of sign up & one month after your first bill, the amount goes up by $20 with no changes to your plan. I hate everything they represent & wishes that they go bankrupt with all the false information they give their customers. Signed, Frustrated new comer!!!!!

I called T-Mobile to set up a payment arrangement as I have been struggling the past year with financed to a 4 month medical leave of absence. They advised me they can't honor my request as they've changed their policy and can only extend it to be paid in full 10 days. I've been a customer for years and told them how dissatisfied I am and will look into moving to another carrier. I was told "do what you need to do but this payment needs to be pain in full by 8/14/2014 or your services will be terminated"! T-Mobile is horrible!!!

Scum! I paid my phones off at the end of June and switched to another company before the new month started. Well today I get a letter saying I owe $62 for the month of July - August..... WTF! I called and they said that I had to pay or go to collections.... I asked them why when I didn't have service with them. Basically they just kept repeating themselves and switching us to different people who said the same damn thing.... They don't have an answer, they just want the money for their expensive crappy service that I can't use through most of where I live. I will pay the money but I will NEVER RECOMMEND THIS THIEVING COMPANY!!

My phone is always losing network connection. I have no idea why my provider, which is MetroPCS, is riding on T-Mobile's network. They did not do that years ago. Anyway, I am going to switch to Verizon. T-Mobile's network is always conking out or non-existent. I am hoping that Verizon's network will stay UP. I hear that Verizon has the best network performance of all. Boost Mobile is even worse. When you sign up with them, they do not tell you that your 3G service will be diminished to 2G after a few months OR you reach a data ceiling. You find it out when you have nothing but buffering on your phone 13 hours a day!!!!!

I wrote this to T-Mobile Customer Service, after being insulted by the manager and having spent 2 entire hours trying to buy a phone and service from T-Mobile in the Stamford, Connecticut Mall location. On my lunch hour -- which, since I am a contractor, costs me money, I went to the T-mobile shop at the mall, and trying to get off my AT&T plan, asked what kinds of service there were and what new phones I might be able to buy. I selected an LG Android phone that cost $598.00 that could be financed monthly. I was told that my contacts could be transferred from my iPhone to that one. I also had 2 other phones on my account which I wanted to get new service for, moving from AT&T. I was told that for the other two phones I needed to tell AT&T that I was traveling overseas and I needed the unlock code, and this would take 48 hours to do. I signed up for the service, which was $80 a month. I put down $100 as a down payment on the phone. I bought a case for the phone at $34.

I have been a t mobile customer for last 7 years. 5 years ago changed my address and just recently came to know that they haven't changed my address on the phone primary in use address and so have been taxed for my previous address - where my current location have lower tax. Call t mobile to let them know and help me get back the over taxed amount. Last 1 month, no positive response, still trying. This is ever after calling them 1 year back about the same tax question, even the address did not get changed. Customer service could not resolve the problem then and now they say it was my fault. I am taking them to court - waiting for my last attempt. Beware t-mobile customers.

I started with T-Mobile in 10/2011. I didn't feel i was getting the best quality of phones so I ended my contract in Feb of 2013. they are now billing me for $1,700.00 and feel these charges are not accurate. The collection agency contacted me last year and was making monthly payments. they stopped contacting me around June of last year, then all of a sudden I get a letter from them stating all efforts to contact me have been unsuccessful. They had my address and phone number, but i received nothing from them.

Where do I begin... T-Mobile after merging with EE got on their bloody high horses and began throwing their weight around. If you’re looking to get a contract I'd recommend going with Tesco Mobile... An honest opinion... at least you won't be hit with bogus charges, rude customer service people and an overall crappy experience. I was within my comfort zone. I had been with T-Mobile all my life, so I decided to do an upgrade with them when the time came around and got an additional line for my hubby. Everything was going well, until the so called 'capped' calls and texts suddenly became uncapped and I was hit with a £300 bill. WTH over the period of a month.

I own a phone I purchased while a T-Mobile customer. I left them for several reasons; cost, billing issues and mostly their customer service was terrible. And I got a great deal at a new company including a brand new phone for free. I gave my old Galaxy S3 to a friend of mine to use with her Verizon account. It was a complete nightmare.

Every month I receive a bill from T-Mobile, the bill is higher than the last and I never change my plan nor my phone. I called customer service and the lady told me every month the taxes goes up. Now I asking her why is that and she could not come up with a good reason. I also told her one month, my bill was very high. Then the following month it went down. She told me taxes went down for that month so I told her and the next month it went back up. They are raising people bills with no good reason for doing it.

This is the worst company ever. The coverage is **. I had a no-contract price of $50 a month. They conned me into a ** deal that was supposedly better data and only $50 a month. That **, my bills jumped from $50 a month to $120. ** T-Mobile.

I've had T-Mobile add inaccurate information to my credit report, and I have not had an account with T-Mobile in over ten years. I received a discounted payment offer requesting that I settle for $100 from Afni in Bloomington, IL. Today I received an alert from my credit monitoring agency informing me of an account that has gone into collection. However, the company that added negative reporting to my credit report was from ENHANCED RECOVERY for an amount of $60. Is it common for a company to have two separate collection agencies requesting a debt, and for two separate amounts?

Well I upgrade my phone and they closed my old account. I got the bill from the old account for 93.83$. I paid it and got another bill saying I owe 93.83 again. Also I paid it again. Then bill me 244$ for August 15, 2014. When I just finished paying again 93.83$, they denied that I put a down payment for iPad Apple 186$. It's bad business. :(

Add charges that I did not authorize on my bill. Do not stand behind the extended Warranty Program. Send refurbished phones and bill you without your authorization. Will not let me send back the phone they sent me.

This is so cheap - it's how I feel after the experience to keep service with T-Mobile after today. They ask for a debit card to extend service which is not really a thing but did they want my number for? Again used it to pay the bill four months ago. Did they get hacked? And this company end contracts that paid for upgrades right before they honored the agreement. Think what the scam you are in.

For 3 weeks now, I keep getting a "send failed" message when I try to send an email. It works over WiFi, but not sending over cellular. I talked to tech service and they said it was my email provider. I been to the store and they say it's the email provider. I talked to my email provider and they said it was T-Mobile network. They also told me that T-Mobile is aware of the issue, but not fix. My email worked great for 1 1/2 years until 3 weeks ago. The email provider is Rack Space. I'm not under contract and due to lack of customer service to fix the problem, I am going to change providers. I had T-Mobile for 6 years and now they have lost a loyal customer.

Brought a brand new compatible phone to the store to start service. Rep (who I now believe was too new to know how to do things right without supervision), went through trying to get a sim card and account set up and while there, had the manager come over and calmly but annoying ask him why he didn't do something. The process was to get new service, have my old phone number transferred, and have it work. He supposedly completed everything and I left. Something told me to stay in the area and I'm glad I did. The internet worked on the phone, but I couldn't make calls out. It would give me an automated error message, the text messaging didn't get sent out, AND my telephone number was never transferred.

I've purchased an iPad Air all the way back in November thinking it was a great deal because of its financing service and free 200 MB for life as advertised by their CEO! Of course, all great deals ALWAYS have a catch. Mistake # 1: Ordering over the the phone with an incompetent sales rep at a call center where all they care about is the commission. Mistake # 2: Thinking free is actually free.

I left my previous cell phone company, when T-Mobile said they would pay early termination fees. Well, I was having all kinds of problems with my phone... not receiving text message or phone calls. So I called to find out the issues with all phones, and that's when I found out that instead of paying my early termination fees, they credited to my account with them. Leaving me to pay AT&T and Verizon. This was not the agreement when we went into the store. If this offer would have not been given, I would have never accepted it because now I owe Verizon, AT&T and T-Mobile. This is not fair and it is misleading and false advertising. T-Mobile customer service representatives are also rude. Along with false advertising, they received 3 phones from us which they were suppose to pay us for but we didn't receive. If T-Mobile will not stand up to offers, they should not make them. They have put my credit rating in jeopardy and caused me emotional stress.

T-Mobile got us by lying from the beginning. We were told a bunch of lies from the rep at the store have called customer service who are rude and they keep sending text messages saying we owe money. We haven't even had service for 30 days. All bad.

I decided to switch to T-Mobile from Virgin Mobile because of poor reception. I went online to do the switch... Was contacted by a rep online - talked to him for a long time about switching, and after asking him if I could bring my Samsung Galaxy 3 to T-Mobile. He assured me I could but I would need a SI card from T-Mobile. I went ahead with the order, they were to send me the SIM card, but in the meantime they transferred my phone number immediately (before the SIM card arrived), meaning my Virgin account was closed but the T-Mobile account was not opened - so I was without a phone for 4 days.

I waited till my term was up and because I canceled during a billing cycle they charged me for the full month. I tried to fight it. They turned me over to a bill collector. I now owe $400.00.

I purchased a phone and returned it and when I was talking to the Customer Rep I was upset because I was not told I was gonna have to pay for the screen protector that I did not used and the customer rep started screaming and harassing me and my wife in front of more customer and staff member. I never thought T-mobile, the company I've been since 2011 could have a horrible customer services. I was shocked when I was harassed by a representative and almost hit by her. I've never been more disrespected in my life. I would like to make a report about this.

I switched from Verizon to T-Mobile to try and save money. I turned in an iPhone 5s from Verizon and had to purchase a new phone from T-Mobile. I was told I would get reimbursed for my iPhone I turned in. It never happened. After months of arguing with customer service about the phone, they said they couldn't give me any money for the phone. At first they said they couldn't find it. Then they said it was locked. Then they said even if I got Verizon to unlock the phone, they still couldn't reimburse me or send me my phone back. So basically I gave them a new iPhone 5s and had to repurchase one from them and pay for it. Needless to say, I cancelled my T-Mobile and went back to Verizon. They cost more but they are worth it. Better customer service.

Recently I've been noticing additional charges on my T-Mobile bill. The first of which was an additional fee of $14.98 for something my husband supposedly ordered on his phone. First, his phone does NOT have internet access. It is an old phone and he just uses it for making/receiving calls. Therefore, there is no way he "ordered something" on his phone. Then, this month, after having made my payment, it stated online that it was unable to process it, yet sent me a text message stating that payment had been received.

I had been a T-Mobile customer for 6 long years. On Nov. 9th of 2013 I closed my account with T-Mobile. On July 7th of 2014 I received a bill for $782.90. I called T-Mobile and they said that the bill was sold to a collection agency and they could not help me. So I called the collection agency and they said that I have to send in a dispute form. I asked them for this form and they said they don't have this form so I have to make one up. The collection agency Diversified Consultants Inc. does not care about the dispute. All they want is my money so they are not going to help. T-Mobile is not going to help even though it was there mistake so I have learned a hard lesson - NEVER DO BUSINESS WITH T-MOBILE AGAIN!!!

I signed up for T-mobile four months ago and I've had nothing but issues with customers services. 1st of all they put my wrong apartment # since the beginning. The other day I contacted them about signal issues, it wasn't the 1st time so they shipped out my package to the wrong apt. So I contacted them and they were giving me the run around and hanging up on me. When I told them my address, they verified that they had the correct address so I called the executive office to talk to the CEO and they said they couldn't contact him and I told her I wasn't denying anything they were offering me or hanging tell, I talked to her boss or CEO but she hung up on me. When I signed up, I gave them my I.d with the right address and they only the contracts where I needed to sign and the highlighted area of the amount I owe them. This is my identity.

I have been with T-Mobile for a little over two years. Since that time I have gone through 10 smartphones. When I talked to customer service they said 7 smartphones. In any case, each prefab phone has one issue after another. I have insurance and so far I have not had to pay the $5.00 deductible. Yet instill I have to keep replacing phones. When I call I keep hearing about company policy. I have emulate my concern to management who still tells me about company policy; I can't get a new phone even though the refab phones have not my expectations which are making a call, downloading apps, the ability to login to Google.com Play and set up my phone. The replacement phone I have now to replace the replacement phone will not accept my passwords no matter what I do or the suggestions that T-Mobile tech support has me try. I am tired of replacing phoning only to have to replace another. I have asked for a new phone to only hear about company policy again which hasn't solved my problem.

I bought a new phone because I lost mine. The phone I wanted was a T-Mobile phone so I changed providers because the salesmen said it was the same price per month. I like the month to month with no contract which means the day you start is the beginning of the month. Not with T-Mobile, their month is 3 days! They charged me for a whole month and I only got 3 days and started a new month. My $50 a month turned into $105.00!!! Nice way to start with a new company. Needless to say I WILL BE SWITCHING BACK TO STRAIGHT TALK.

What has happened to T-Mobile service? No connectivity here.

We have a T-Mobile plan since August 2013. On May 30th, we decided to change it for a family plan. My daughter Gabriela lives in Tampa, FL and we often go to the US, although we live in another country. ** which is being copied on this email, sold us within this plan an iPhone 5s, FULL PRICE, UNLOCKED (retail store at 5006 G East Fowler Avenue #813-988-2515). Gabriela informed her that this phone would be a gift to her father that lives in Brazil and travels all over Europe and America. Since that day, we are willing to unlock it.

I received a text message from T-Mobile that my prepaid rebate card of $100 for my Samsung Galaxy S5 purchased as offered in writing at the time of purchase would be sent to me in two weeks. This text message was sent 05/23/2014. Then I found out through numerous phone calls and appearing at the store I purchased the phone that the rebate card would be mailed 06/24/2014. It is now 07/12/2014 and I still do not have the rebate card. I called yesterday 07/11 to get a reason for the delay and waited 30 minutes for someone to answer the phone. No one ever did. How much longer do I have to wait for a rebate card that was supposed to have been sent nearly two months ago?

B of A verified purchase of new smartphone on 6/26/14 for about $130. T-Mobile rep repeatedly promised delivery of phone prior to 7/1/14. Several jobs starting on that date required a smartphone. I lost thousands of dollars in income because as of today, 7/10/14, the smartphone was still not delivered. Of course I spent an incredible number of hours complaining to T-Mobile "customer service" workers. All I got in return were insults and abuse. NO one was willing to escalate my call, contact a manager, or even give me a name of a higher up. On my own I located an email for the executive branch. Emails were not returned. No smartphone was delivered. BOYCOTT this FRAUDULENT company with badly trained employees. They do NOT want new customers. They HATE new clients. The WORST co. in the USA.

My mom passed on April 18, 2014. I found out I need to cancel before 30 days so I emailed them. Was asked copy of death cert and bill that was done on May 14th. Then I get a response back dated in July. Funny how they date things and don't realize that it is marked from date I received it and I also got a copy of what was sent. I keep copies of everything and whom I spoke with. Now it's July 10 and I get a bill for cancellation. I can't believe this company. I did file a complaint with BBB and funny how fast they responded. I still did not recall it but I'm going to add to it. Before you go to T-Mobile, check out BBB for any company and you will see I'm not the only one having problems with many companies.

With a family line of 4, the monthly bill should have come around 223 including taxes, but right now I am playing 600 dollar every month. T-Mobile is ripping me off. The company Motto is Fraud and the customer representatives sucks. I called them to discuss my charges and they keep on hanging up my phone and transferring the line. Then I went to the retailer to cancel my contract and the guy at the retail store told me that if I pay 50 dollar, he will cancel my contract. I did that and now when I told this to the customer service representative, they tell me that it's my fault and if I want to cancel my account i have to pay 3000 dollar. If I have something to say to T-Mobile, then that is you guys suck. Your company is ripping off from the consumer. I pray that when you die your soul wanders in neither land. I hope your company goes bankrupt. I hope that you suffer from the same problem like we do.

I currently work on a Military installation in Goose Creek, South Carolina. My experience with T-Mobile was really bad. Internet didn't work, calls would be a hit and miss. My bill was never the same. Something needs to change. I switched to Verizon.

I have dropped calls all the time. Seems like T mobile not able to fix it. They want me to pay for the remaining balance for the phone, since I don't have contract. To me it's very unfair, because it's the company not providing the service. It's like paying for making me upset.

I bought a family plan for 4 people and the bill was expected to be 100$ + taxes. The bill came out to be $138 first because I purchased one cell phone and they charged me monthly coverage or something like that. I disputed/cancelled it but the bill is still 127$ (That's awfully high!). Secondly the phone which I bought LG Optimus l90 at $228 is sold at $159 for T-Mobile at Walmart barely 3-4 days after I purchased in store (I paid in full). So four problems:

I tried call sycamore IL. Every time I try to leave a message it won't let me. This has happen about 5 time. If I want someone to call me I have to text them. I never had this problem when we had U.S . Cellular or any other problem. Since we went to T- mobile, it's being nothing but problem. The last couple of months have been fun. I also would not be able to hear the person on the other end of the phone. I wish T-mobile would have been the company to leave the Chicago area, U.S. would have stayed. We were with them for years and I never had a problem. WE HAVE BEEN WITH T-MOBILE; IT HAS BEEN NOTHING BUT PROBLEMS!!!

T-Mobile has issues with their billing/technical department. They are billing for services not fully received. In other words if I turn my phone service on on the 4th of the month I will be billed on the 23rd of the same month. If payment is not received by then, T Mobile an automated department will start sending out text that your phone will be shut off. How can they shut off service if I Haven't received a full month of services. When I call to inquire they had no answers stating it was automated system that shut off the phone. It seems this company is growing too fast to handle a simple matter in their networks.

When I first sign in with T-Mobile I was told that my family plan (including my husband and I) will be total of $140 per month. We left Verizon because we were trying to cut on our bills and we were paying around $179 a month for two lines. Well, for our surprise the first two bills were $140 and then surprise!! Bill went up to $170 a month. I contacted T-Mobile and was told the charges were correct and there is nothing they can do with it, and they are sorry that the t-mobile representative told us that. Now I am stuck with T-mobile until I pay to total of the I-phone device since I did not have a contract the price is ridiculously high. I am very disappointed since other companies the price is lower with contract for the device and the plans much lower also.

About 7 years ago, I decided to try out t mobile. The local Walmart had the plans. I went there and decided to get my plan. After careful consideration I decided that the "fav 5 family plan" was the way to go. I was told this plan would run me 65.00 per phone per month. I should have known that if it sounds too good to be true, it is. Being foolish I accepted. Walmart drew up the contract in its entirety. Even calling t mobile to verify and activate two phones I had purchased. I felt good about my recent purchase. It wasn't until the first bill that I found that I had been duped.

My husband contacted T-Mobile early 2014 to see if we could get service here. The idiot told him that, "Yes we have great service in your area." We get the phones, and they do not work here, no service at all. He calls them and are told they will cancel the service for him and just return the phones. He sent them back, and received a bill for approx $100.00 for services rendered. He then called to make a payment and they told him he owed $1121.00 for the cost of the phones and cancellation. He explained he returned the phones and they told him not to worry about it. The next day he receives a bill for $1121.00.

I went to apply to T-Mobile when they had an offer to pay $25 a month for any phone. They asked for all my information. The salesman told me I was looking about $100 to pay up in front for taxes and first month and when I was going to payday was trying to charge me $380, and I didn't have the money. So I asked the salesman to cancel everything. Time pass by and I start receiving billings for a service that I never receive. I called 7 times to customer service and I told him the problem. They kept hanging up on me and finally I spoke to a supervisor. He told me that he was going to clear everything since I never receive a phone in order to use a service. Now I have a collection for service I never received.

T-Mobile put my account under contract after I told them I DID NOT WANT a contract. They then charged me $300 termination fee even though I DID NOT purchase a single phone from them!

I had a T Mobile cell phone and decided I would get the T Mobile stick for my computer. I paid $60.00 for the stick and was never able to connect with the internet. I contacted T mobile and they assured me they could get it connected. I talked with customer service, the 1st level tech service, the 2nd level tech service and the dept above customer service, all of these dept's many times. During these episodes they sent me to have my computer checked and to their company store to have the problem checked. It never worked. A customer service person finally told me if I let them send me a new stick and it didn't work I could close the account. It didn't work.

I was sent a message on Sat. advising that I needed to pay my bill or my phone would be shut off. I am on their auto pay so when I checked with T-Mobile about this, I was told to ignore this as I was signed up for auto pay and the bill would be paid this way as it always has been. Got a text message Sunday morning and they have turned off the phones due to non-payment. Again, I called T-Mobile and no one can explain why this has happened but told me to check with the bank as they were probably the problem. Told them I already had and was told by the bank that the money was there but T-Mobile had not sent a request for it. Told to call another number which I did. They knew nothing and told me to wait till Monday to call another number they had given me.

In collections on my Credit Report for $333 from T-Mobile...

I took my son on the June 12th 2014 to Costco to get him what he wanted after achieving honor roll on his report card; it was a phone that he worked hard for all year. So we get to Costco to add a line to my T-Mobile family plan... 2 1/2 hours of waiting and was told by T-Mobile a system glitch is on my account and it will take 2 hours for a supervisor at T-Mobile to fix the issue and until then they told Costco to issue it as a new line and took a $10 deposit from me over the phone. They would have the issue fixed by then and all I will have to do is call them anytime after 2 hours and they would transfer the new phone number to the existing family plan. At this time Costco had closed and we were only people other than employees left in the store. My son had fell asleep on one of the lawn chairs waiting for the exciting prize he had won killing the whole moment for us. So I agreed and we walked out with his phone on a new (temporary) plan.

I deposited $50 into my prepaid account approximately one week ago. Since then I have texted far more than my average, due to the World Cup matches. I was told today - one week or so since my account showed 480 minutes, that I had used up all my minutes and needed to once again add to my account. I would have had to send over 400 texts @ 10 cents/ea - as I made only one or two phone calls during that time. When I "chatted" online with a customer service rep, she said I had also used picture to message. I don't even know what she was talking about, as I've never used that feature or even knew I had it! When I asked her to please give me the number of texts and phone calls I had made since my $50 deposit, she said she was not able to do that. I had to deposit another $50 - I would advise you to stay away from this plan.

Coverage has been great in my city and most places I go. I have only left the cities a few times and each time the coverage was horrible.

In February 2014, my son and his Fiancee were promised by T-Mobile at the South Shore Plaza, Braintree, MA that if they canceled their current AT&T plans by getting T-Mobile phone contract that T-Mobile would reimburse them for ETF. Also at that time, they were promised a military discount. After waiting months, they were asked to resubmit paperwork which they did. Still no response, today (6/16/14) his fiancee went back to the South Shore Plaza location and were told they were DENIED (it's been 4 months and they never got anything in the mail). They were also told that T-Mobile did not honor the military discount. They explained that they no longer want T-Mobile and were told they'd have to pay over $800 to cover their cancellation fee. They were scammed by T-Mobile. I would like to warn other military families that T-Mobile offers military discount but doesn't honor it. They are asking for ConsumerAffairs help with this matter.

I was excited to switch to T-Mobile to save money. It has been a headache from the start. Now we traded in our phones through the mail because we had done all of our transactions over the phone and the department managed to give us a reimbursement for the cheapest phone in the box and 2 iPhones are lost. I am so angry and very upset about switching.

In early May 2014, my husband and I went into the T-Mobile store in Forestville, MD on Donnell Drive to purchase a cell phone for my husband. We spent about 4 hours in this store because they are very inefficient. To try and make a long story short, they swiped my credit card several times as they seemed to be having trouble with their credit card machine. I did not find out until about a week later after checking my bank statement online that I had been double charged.

I am trying to signup as a business customer, I was in touch with a local sales rep named Ryan **. He told me to email copies of my business documents so he could get the deposit waived. So today I emailed 3 times (none got to him) then I sent him EVERYTHING all over again by text. Only for him to tell me it still was not enough, I had to send him a current paid phone bill or utility bill, which I do not have. He stated that he could not help me. Now he is on vacation and I am out of luck. So, I am going to report this as a scam and ID theft. The only person I want to hear from at T-Mobile is someone in your Corporate Office, all others will be ignored.

My contract was set up for 60 months free call allowance for £17.50 a month. If I go over the allowance they were meant to put a cap so that I will get a text massage to warn me for reaching allowance. But they failed to do that. Now two bills came to bill is £120.63. I'M NOT GETTING ANYWHERE with T-MOBILE saying it is my fault.

I paid my bill on June 3 and nothing happened. I called on the due date June 5. I was told I hadn't paid since May. The bank took money out on June 3. The bank said it was sent from T-mobile. T-mobile has to resend something. The bank is holding the money. T-mobile said I'd receive a call that day, I didn't. I called again and again. I was told to call the refill center. I called three times before I got a live person. She was not friendly. She said the payment was denied because of my address. They had questions about it, and I did not call back. No one called me. She said there wasn't a phone number. That didn't make sense. I informed her that I did have a phone from T-mobile. She said I can pay now. I said fine, but I'm not paying for a day that I had no service (June 5). (She never asked for information on my address) She said I had to. I said no it's not my mistake. She said there's nothing she could do. She said customer service will help. They said they could not. They don't see a payment. I was told if I paid today it will start today.

After 10 yrs of paying on time service got worse. I called was told it was my phone and if I stayed with them they would send me 2 phones that would work. After 1 yr it got really bad. They then told me I was in a dead zone and would not charge me to terminate the contract. Now I am told to pay $350 for Iphones that are junk. Or it will go on my credit report. I so sick. What can I do but pay.

I switched my phone provider from ATT to Tmobile because they said they would pay my early termination fees. This was on Feb 28th. I have searched online for the status and have called numerous times with no luck. Here it is June and I ended up having to pay the ATT bill out of my pocket which put me in a bind. I need help in getting my money!

Brand new Samsung S4 has never been able to make calls, sometimes it would go through, but most of the time I couldn't hear anything. I went in store 2 times, called tech support 2 times, did online support 3, all said it was fixed. Still isn't.

I moved to the T-mobile, $2 Daily, UL Talk Text, 2G Web plan on March 23, 2014. I started off with a balance of $100.10. I was told I would be charged 2$/day if I used the phone. I was told that as long as the phone was on wifi, I would not be charged of data usage if any. Since March 23rd to June 1st, I must have used the phone a max of 15 times. But on June 1st, I was told that my balance was $1.10. When I called customer service to ask what the problem was, they said that since I'd not put my phone on airplane mode, it had used the data plan every single day when the phone was switched on. I wasn't made aware of this when I signed up for the plan. I work from home and have good wifi 24/7. I rarely use the phone.

I purchased an Apple 5C phone from T-Mobile Park on April 17, 2014. However, on May 18th it completely stopped working and a message popped up on the screen saying "this IPhone has been lost. Please call me. **" I have the receipt which will be attached. I took the phone to the store and I told them this phone is not working. They took the phone and the worker said "where did you find the phone" and I told them that it was my phone and I did not find it anywhere, but I did not have the receipt with me at that time. The workers looked at the phone and gave it back to me and said they cannot fix it and sent me to the Apple store.

Discussed with online agent, incomplete information provided and later request to unlock phone was rejected as it does not meet requirements. Now wants me to pay for their inefficiencies.

I have had two horrid experiences and have thrown in the towel. First, was a prepaid account that we had to pay for monthly service in advance. When we cancelled, we were billed another month because T-Mobile advised us you pay for the prior month. My son researched when this change was made, since we were made to prepay, which was about half way into our 3-year ordeal, and they did in fact convert their service plan. What they did not do however, was EVER credit me my prepaid and said they could not go back and see that, so we got zapped for another month of service. Not cool.

They got me pay $270 down for Samsung S4 and within less than a month Samsung S5 came out and they told me they would return my $270 if I return S4 and switch to S5 by paying $310 down, which I did. Finally, they told me I'm not getting no refund. Same company, different customer service, totally different rules. Finally I ended up paying $270 down for the phone I already returned and plus $10 for equipment installment plan - that's not fair.

I had T-Mobile several years ago. Had it for years, was a preferred customer, got discounts and lower rates. My daughter and I were on the same plan, paid bills ahead of time. One day my daughter wanted her own cell plan and went to Verizon. I called T-Mobile to take her off my plan. Two (2) months later she was still on my plan and I was being charged. I spent three (3) weeks complaining to various Customer Service Reps about this. They refused to assist me until I pay the current charges and make the account current. Funny thing about all this was that they admitted that all my information and requests was in THEIR Notes. I finally got a supervisor who was able to remove my daughter from my account and remove the excess charges.

I am disgusted as I have a 4g phone and I cannot get service most of the time. Where I live-Spring Hill, where I work- Temple Terrace and at my daughter in Riverview. I am in the Tampa Area. I have called several times and get the same run around that you received. Now they told me it is a low connection that they are trying to correct. I am looking for another carrier. I don't understand why sprint, AT&T and Verizon don't have these issues. They are quick to lure you in. Every time I see the commercial that they have the best 4g, I could get sick.

We have been with TMOBILE since 2011. Our experiences have gone up & down over the last 2 1/2 yrs. Here recently they have gotten worse. In Sept 2013 we added a 3rd line. We were told that it would be $170.00 with taxes, could be a little more because the representative didn't know the exact amount of taxes. Just an estimate but we were reassured it would not be more than $190.00 per month. That included 4gb of data to 2 of the phones & 2 gb of data to the 3rd phone. That was fine. In October we never received a paper bill & paid over $200.00 & each month we were paying over $200.00 per month. We had some family issues going on at the time so I was preoccupied & continued paying them whatever they billed me.

I put in an application, fully expecting zero down as "excellent or good credit" was the criteria for "zero down". Instead I was asked to put $300 down, the amount needed for "rebuilding credit". I ran all 3 credit reports and received high 700s which in anyone's book is "excellent" and tried to get T-Mobile to explain why I was put in "credit D, instead of A". And exactly who qualifies for zero down. No one would answer me. All they would say is the judgement was made by someone else and according to my credit report and history. I told them my credit report was 19 pages long and zero negative reporting.

Overcharged all the time, bait and switch, exorbitant charges.

Got into a contract with them based on data package and could use WiFi for calling, etc. Well, the "technology" didn't work and the phone(s) would not auto-switch between WiFi and network - it would require a restart.

Thank you for sending me a broken refurbished phone that does not work for a hundred dollars. ** you in the ** sucking ** - I actually needed a working phone but T-Mobile butt ** you when your phone breaks. Internet and location didn’t work where phone did. I wish I knew I’d get a used piece of ** hone for paying insurance fees and a deductible. ** you in your shady ** T-Mobile. ** you very ** much. If I knew you were going to send me a used piece of ** I never would have chose T-Mobile. I want a full ** from start to finish you lying thieving **.

I went in on day 7, 15 and 30 signing on to T-Mobile. My neighborhood and workplace are in a low area. I get no phone service and do not always have access to WiFi calling. I told reps me staying with T-Mobile was contingent on getting cellular service. They reprogrammed my phone, gave me a new SIM card, reroutes me over 4 months to various branches of Customer Service. They are unable to give me a signal, yet they will not accept the phone back and say I have to pay remaining $378 balance to walk away.

I got my bill (2 phones) and my partner's phone had gone over the allow text messages (we have 300 allowance a month!). I noticed that several texts were billed up to 5 times for the same message. We rang T-Mobile and they said it was us sending long messages, which we know is untrue. I checked on my phone a message. She sent me a very short message but we were billed for it 3 times. T-Mobile were useless. They gave us all sorts of excuses. Basically they said technical support says, "** to you," end of. I rated T-Mobile for a long time, but what with keep increasing our plan price even though we are on a contract and this joke of a bill, it's bye bye T-Mobile. Anyone else had this problem?

We recently signed up with T-Mobile on March 12, 2014. We went to the store located in West Mifflin Pennsylvania. We left that store confident that we would be quite satisfied with the product. We purchased the iPhone 5s, Samsung Galaxy S5, Samsung Flight II, and two lesser valued phones which we bought outright that night. We even upgraded the data plan for the Galaxy 5 and iPhone 5s to make sure that we would not go over the data usage. We were very excited.

Filed BBB complaint concerning cell phone tower outage approximately late March through early April 2014. Was told by T-Mobile rep that a part went back order for the tower and I would be compensated for dropped calls and service outage. Due to a long ordeal of less than a 6-month period of being a subscriber with internet and phone service problems, I filed a BBB complaint after T-Mobile failed to issue compensation for the 7-10 day period for the cell tower repair.

Since November of 2013 (and possibly before that), I have had several problems with my account that no one can seem to fix. First off, let me say that somehow my EIN number that was supplied to T-Mobile (and double checked by your company for accuracy) was mysteriously changed by persons unknown to me. This has caused numerous challenges in my multiple attempts to fix the other issues.

I was T-mobile customer for 10 years, the last 2.5 years I had a prepaid service and I was happy with it. I did auto-refill from my credit card on monthly bases and that way I didn't have to worry about my service being disconnected or low balance. I never felt like I am using a prepaid account because everything was done online and was set up years ago. On 05/01/14, while on vacation I woke up in the morning and noticed I have no service. I thought, because I was in a very small town in California, maybe there is no network. Two days after that, I arrived in LA and I realized either my phone is broken or something is wrong with my carrier. I called T-mobile and I was told that someone called customer service and requested a number transfer to AT&T and the caller was able to verify my 4-digit pin. I told T-mobile that I didn't call and the password I had was rarely used by me and even I had to think to remember it.

T-Mobile is having a program where they will pay off their competitors' ETF that you can use their service. I had signed up since January of 2014 and was told all you have to do is submit the forms and it will pay off the Sprint contract I had which was roughly about $350. I submitted the forms 3 times and I was never paid a dime for any contract or end of termination reimbursement as well as the fact the service and network is horrible - numerous dead spots around New Jersey where I live. I would urge anyone not use T-Mobile to get as much information up front because I felt they were dishonest and they ripped me off!!

They gave me a number that somebody else have and people calling me and questioning me about the person that has my number too. Different people keep calling me everyday. I told T-mobile about the problem and all they said they can do is change my number.

I started with T-Mobile in 1998 and used them till now for 15 years. Call and data quality started to decline 2 yrs ago. No matter what phone I tried, the service was horrible. I stopped using the phone completely and called to cancel my contract at the end of the term. T-Mobile continued to send me bills after I cancelled. Bottom line, they like to bill after your contract is over.

Each month, I have to study my bills for extra charges. Last month after about an hr in the phone, the rep could not explain the charges and she credited that amount. This month, the rep would not credit the extra fees. I am leaving! I have only been with T-Mobile for 6 months. I hate them.

T-Mobile, Pearl Harbor connections - Over the last three weeks, I am not able to use my SG3 phone. I am not able to call out, incoming calls goes to voicemail, my internet 4g sits idle at E.. Or sits at 4g and does nothing. I spend more time trying to use is that the battery wears down fast enough and then when I am able to use it battery dies. I have called T-Mobile over the phone. Was helped to reset, factory reset, reset all to default setting, works for about an hour then back to same issues. When I drive around Pearl Harbor, it's useless to use handheld, GPS, or even make a call using Bluetooth capabilities. My phone is busy updating all the time that I need to keep hone in a charger all day everywhere.

Where to begin? I recently had a very bad experience with T-MOBILE. On Saturday May 3, while out of town, my HTC one device lost all ability to connect with the T-Mobile network. After about 5 hours with the dreaded 'X' on my notification bar I decided to take it to a T-Mobile store. It was confirmed to me that my device was broken and needed to be replaced. No big deal right?....wrong! So the friendly lady at the store filled out my order, checked my address and I was pleased that the issue would be handled. I was to receive my replacement today via UPS (it's Tuesday by the way). I get home, no phone...so I check my tracking #. I find out that the replacement had been shipped to Augusta, GA...only a mere 116 MILES AWAY FROM MY HOME in the Atlanta suburbs!!! Needless to say, I was furious! I called T-Mobile to figure out just what in the world is going on.

No cell phone service at Carriage Club (Clare Bridge). AT&T has coverage there, but T-Mobile doesn't. This is within the City Limits of Jacksonville, Florida. This is a Senior Living Facility where my mother lives. This has been reported several times to T-Mobile but nothing changes. I'll be switching to AT&T as soon as I can get out of my contract without paying exorbitant early termination fees to T-Mobile. There are hundreds of residents at the facility that can't be reached by cell at the facility.

I called T-Mobile and had my 3 phones shut off and had early cancellation fees added to my bill. I was making payments to my account and they turned it over to a collection agency and didn't notify of this, and I continued to make payments until account was paid in full through T-Mobile. I had my money going out of my bank account on a schedule electronic payment base. This collection company says they are representing T-Mobile to collect a debt of a past due amount, which was the money I paid T-Mobile. I have been going around with this collection agency about the money and sent them banking statements going out to T-Mobile for over a year. They said that they reviewed the statements and said that I still owe the money. How can I get this resolved without paying an arm and a leg.

Be aware of T-Mobile Reps and supervisors. Promise after promise. April 4, 2014, I called into T-Mobile to inquire a Samsung Galaxy 5S. I have 1 line prepaid and 2 family lines under my wife name with T-Mobile contract (contract expire on Oct. 2014). T-Mobile representative convinced me to open a new account with 3 family lines and assure that my wife will not get any early termination fee. He also promised that the SIMs will arrive by April 8. On April 8, I called into T-Mobile and inquired the status of my SIMS. Nothing was shipped and I have later received on April 11.

I was happy with TMobile. No real issues, good pricing and friendly customer service. 3 Years ago we moved 11 miles north. Coverage dropped to 2g - no service, not registered on mobile network. On an average 10 minute phone call, it would drop 4 to 15 times! No exaggeration. Called them, said they are in process of upgrading, please hang in. I did, calling every 3 months to try some new booster or ideas. After 3 years of promising, and thousands of dropped calls, I had to call it quits.

I bought a mobile hotspot on Jan 2 and was assured that I could return it within 14 days and just pay the restocking fee if it didn't work. The device didn't work at my home or work. In fact, it didn't work in other T-Mobile stores. I took it back to the store within 4 days. They tried some things to make it work better. I tried again, so I returned the hotspot in another 5 days. Jan 11 was the final return date. I Paid the restocking fee and Cancelled the account. I started receiving bills from the company for the monthly charges. I called the company several times and was flat out lied to. The customer rep said that there was a lot of phone calls that had to be paid for.

TMobile is refusing to refund my Early Termination Fee in accordance to their promotion. Due to misfiling on TMobile's behalf, there are technical difficulties preventing this refund to be processed. Although I have all the hard copies to prove that the initial trade in transaction was completed and the store has verified all this information is correct, TMobile refuses to take any manual action in order to issue a reimbursement that I am very well entitled to despite knowing that their technical difficulties will never get resolved. The issue is a result of the store not filing my information properly and due to this error, TMobile is unable to locate the correct trade in information needed to process my reimbursement.

The Pro's, 1) Price Point 2) Unlimited Data 3) Customer Service (phone) 4) Minor Problem Resolution 5) Product Selection 6) Plans 7) Cleanliness In The Store

A letter mailed to my home from T-Mobile stated: "Switching to T-Mobile is easy and affordable. We'll buy you out of your current wireless contract-up to $650 per line for your old phones and carrier's early termination fees for up to five lines. No trouble." T-Mobile refused to buy out my early termination fee after I switched to their carrier by saying I did not trade in my old phone within 7 days of starting their service. They NEVER SAID I HAD 7 DAYS! I bought TWO iPhones from T-Mobile when I switched over. Reps said I would have to pay my own early termination fees before they would activate my phones! They were rude and kept switching me from person to person and supervisor Tyler hung up on me. I had to cancel and go to another provider, especially as the service was very poor with lots of static. The bottom line is T-Mobile failed to disclose any time frame for trade-in, locked phones, buyer's remorse, and would not buy out early termination fees as promised. Plenty Trouble!

Around last week of August 2013, I stopped my prepaid phone service with T-Mobile because their bad policy monthly service. I never reached the 30 days service of monthly prepaid phone service and was always paying more for the service, always additional payments to cover my monthly service. Due to their bad Customer Service, they never gave important information to avoid future problems with the Service. Suddenly, around February 2014, I totally lost my ID on their website, no more access to my account. Then, I called to customer service and they told me to reactivate my phone service to get back my old phone number, he wanted to check my sim card... and suddenly communication was cut off. (That was my first call.)

I recently have been getting several phone calls regarding a balance owed from my T-Mobile account that occurred back in 2010. When I spoke to the debt collector over the phone I was thinking that this had to be some sort of mistake. I had not been notified of any past due balance, I have not moved, my phone number has not changed in ten years, and there has not been a disruption in my service. So to all of a sudden be sent to collections was a shock to me since you would figure that my phone service would have been disconnected. And to have a charge from over 4 years ago all of a sudden show up is also unnerving!

I first ordered the Note 3 as a Christmas gift for my boyfriend who had a Boost Mobile phone & had the same number for yrs. After viewing T-Mobile promotion that the phone would be offered at 0 down with a credit check or 50 without if purchased by December 2nd, I decided to get it for him. Even though I had the virtual ad and expiration date, the T-Mobile Store I went into would honor it, and the online site wasn't working. However T-Mobile over the phone customer service said they could. They completed my order over the phone and was supposed to save my information being that so much time had elapsed from my store visit to my over-the-phone order that I now was at work and needed them to save my info till I called back with my credit card info in a few hours. However when I called back same day around 5 pm, they had canceled my order resulting in me doing the whole process again while I was at work. After all was completed which took about 45 minutes, I was told that the phone was now on back order and would take longer to get than told.

My phone will tell me that a message has been sent. Then I will find out the person I sent it to never got it. I also will not receive texts that People have sent to me. The same goes for calls - with receiving calls and making them. I and my friends will never know that the call was made. I know this is not because of my phone also because this has happened with all three phones that I have had with T-Mobile. The majority of people at my school that have T-Mobile share this same problem. T-Mobile sucks and it will ruin your social life and their representatives will lie to you and say it is your phone's fault that you get miss texts/calls when myself and all the other people I know that have T-Mobile know it is just the poor service. Also they will scam you on as many small fees as possible such as a warranty exchange. Even when you buy a phone that has issues with it, they will charge you to get a working model of the phone. Jump is a scam. You will save more money by buying a phone and then selling it to get your money back and buying a new phone with that money instead of turning in your phone to wipe off the balance so they can resell the phone to squeeze more money out of your poor choices to be with them.

On 11/25/2013, I decided to try out T-Mobile. I bought a T-Mobile SIM card for $10 for my iPhone 4s in Manchester, CT and found out that the reception at my RV site was non-existent. I was told that if I cancelled it within 30 days - I would just be billed for that period. There was no annual contract to sign, as that was T-Mobile's advertised advantage over the other 3 mobile phone companies. I checked the reception over the next 2 weeks in other areas and also found out that my foreign country of interest had been dropped from the list of 100 foreign countries with unlimited calling from the US. So, on 12/20/2013 (25 days after opening the account) I called T-Mobile and asked to close the account. I was told no problem, and that my balance was $70.44. Although that seemed high, I did NOT quibble and paid that full amount with my credit card.

I was thinking of getting 2 phone lines so I could keep in touch with my teenage son. A lady waved us in while we hit the mall before Christmas time. He ran his credit. We got the phones. T-Mobile has denied me access to my account due to him being the account holder. The lady who sold the phones to me promised that T-Mobile would not put him on the account. They made him entirely in charge of the account and never sent one bill to my address. (We do not live together and are not a couple). Phone calls to the company end in getting nowhere. Possible that their customer base is too large for them to handle. We had service added that we never asked for called the Jump program which was more money taken out of our pockets.

So I go to T-Mobile and switch from AT&T yesterday and had to go back and pick up a phone for my son - the same model I have - its voice quality is poor and for doing business it isn't good enough and I wanted to get a different phone for myself and the rep today said, "Oh its good enough he listens to phones all the time." I explained about being an audio engineer and he said it's okay. I asked to talk to his district manager who was there yesterday and he refused to put him on the line but talked to him like I wasn't there.

I've been with T-Mobile since VoiceStream (1998) and always had some customer service problems but lately in past two months, not just customer service also receiving paid service to my phone. I have no signal at my work and I have to use WIFI in order to be connected to outside world. So I went to T-Mobile store last year and salesman told me I need to get 4G LTE white Samsung Galaxy 3 to have best coverage so I did and guess what. That was a lie. Anyway in past two months, T-Mobile is switching some stuff around and now I have even worst connection away from work plus my voice mail always send new voice mail to SAVED VM and not marked as new VM and there is no little logo for new VM received.

I have been a T-Mobile customer for about 8 years. I have had a family account with 3 individuals listed on the account. I very seldom use the phone so I wanted to take my name off of the family plan and instead buy 1000 minutes for 1 year for $100. This would save me about $1750 per year. I am on a fixed income with a limited budget and this will help. I called the toll free number and after working my way through a series of electronic options that, for the most part, did not allow me to get to the right department finally got to speak to a live person.

Back in October 2013 we decided to leave AT&T after 20 years and called T-Mobile to see what they offered and what was their plans for a son being deployed overseas. They ran credit check no problem, no deposits required. Ok we said we will not be porting over until the end of November 2013. I was told by CS to let them know when I called back that there was credit check on file in which I did. We brought our paid for phones and numbers with us so I assume all is good. Ok well my son gets ready to deploy and I call to let T-Mobile know this. Well told my son needs a chip in order to use it overseas. OK.

I decided to go to Verizon after being with T-Mobile for about 17 years and because I ported out my phone they are trying to say I have to pay for a full month instead of a few days. I didn't want to leave but I got a cheaper plan from another company. T-MOBILE would not deal so it wasn't worth staying with them anymore. Now I'm glad I left. They are money hungry to make me pay a full month when I used 3-5 days of service. Then they even tried to send me to collections before even sending out the monthly bill.

Purchased a T-Mobile prepaid data plan. After putting in SIM card, I could not get a signal. Called the company as was told there is no signal in my area. Tried to get refund. They told me no, went through my credit card company and they got money back. Then when I tried to put money on my AT&T card, I was told that my credit card had a block on it from T-Mobile using vista and I owe 40 dollars. I had to pay back the 40 dollars plus 5 dollars for the bank charges so I can use my credit card on AT&T so I had to pay 45 dollars for no service on T-Mobile.

I just received a $500 debt for T-Mobile month to month pay as you go service. Supposedly, even though there is no contract, there is a minimum time you are supposed to keep the service, but apparently T-Mobile likes to keep that a secret. What a bunch of bank handed big business. They should be ashamed of themselves. I will never give them a penny ever again!

My mother purchased an apple i-phone with T-Mobiles plan to pay 2,000 a month for the phone. After a while, she got dissatisfied with T-Mobile service she just paid for the full price of the phone and moved to another carrier. T-mobile blocked the phone which is fully paid and so is the bill. After we called and complained, they said that it is their policy and that after 14 days they will unblock it...

T Mobile was a company I was with for decades. I started with a bag phone. In case you're unfamiliar, the phone was in a gym bag type arrangement and connected through a cigarette lighter in a vehicle. Although the batteries charged huge heavy batteries, I only used it while in my vehicle. The customer service experience was horrific. The calls were sent overseas to persons who nearly understood or spoke English. The problems I experienced were resolved then reappeared months later. I never resolved my issues and I'm saddened to give up on a service I had forever. I always liked T Mobile then something happened during the attempted merger with AT&T. I don't know what it was but it went from a first class organization to fly by night.

On 03/15/2014 I called tmobile to make sure that they had coverage at my address. They said I had 3G. We went to the store and got 3 phones. When we got home the phones had no service. On 3/16/14 I called corp and spoke to Rachel and Yari both told me that due to no service at my house, I could go back to the store and get my phones back and the money would be refunded to me with no restocking fee due to no service and it hadn't been 24 hours. When I got to the store the Manager Trevor refused to return my phones and told me I owed the restock fee of $150.00. I explained to him what Yari and Rachel told me and he told me that they lied and I owe the money. I explain to him that the federal law is 72 hours to change your mind. He told me he didn't care, he wasn't giving me my phones. I turned them into Tmobile. I left the store and called corp back and spoke to Nicole. Nicole told me that I should get my phones back and that she hasn't heard of that. She would call the store and call me back. She called me back and the store said no they refused to give me my phones back.

T-Mobile was my carrier for about 5 years. Since I began using them, they had embedded a charge for "Premium Handset Fee". After a few months with them, I stopped receiving a bill (online or by mail) which I let them know on at least 3 occasions. I called several times to ask why I was not being sent a bill, why I kept paying monthly but still receiving late payment texts each cycle, and how I could lower my monthly rates. During none of those calls, was I made aware of this fee or where my bill was actually going each month. While changing some features of my plan online, I was made aware of the above charge. I called to find out what was wrong.

We had two accounts combined into one TMobile family plan and an inept girl lost all my contact information. After this was discovered, the staff was unable to retrieve the information. Why are less than knowledgeable people working behind these counters. They wouldn't even give me a $25 credit for my troubles. Shame on TMobile and the staff at this location!