T-Mobile Reviews

I needed help today, 12/10/2015, reconciling and disputing my bill balance which I believed to be incorrect as I had canceled my account on 11/12/2015 and ported my number at the same time on 11/12/2015. The Sup Rep Jeff (#**) said that the charges are correct even though there was no service utilization activity on my account. I believe this is an invalid charge and fraudulent at best. If necessary I will take this matter to the news media, social media, and to court to resolve. I am probably one of many customers that's been charged for services and data not used. SHAME ON T-Mobile. THIS COMPANY IS NOT TO BE TRUSTED!!!

First off let me say this. My wife and I have been with T-Mobile since their first day of business. We are considered legacy members of T-Mobile. Meaning we are in the first 1000 original customers. This is how they repay us for our loyalty. A few months back we noticed an unusually high bill. After investigating we found several international calls being made from our phones. We have never called anyone internationally so we immediately called T-Mobile to inform them. They assigned us to their fraud department and said they would get back to us. They never did.

T-Mobile starts off great with all their shiny deals and unique offerings compared to other companies but very soon you realize that the pennies you're saving by being one of their customers are completely not worth it. The actual phone/data service is sub-par and then when you have problems and try to get any kind of reconciliation, it's an absolute nightmare dealing with their customer service.

I have been doing bad lately. Lost my job again. They disconnected my phone but this time I had the money. I was waiting for an important call. My friend said "You have the money. I will do you a favor. Use my credit card and just give me the money." I said fine, contacted T-mobile, they ask to file the credit card. I said it does not belong to me, just one payment. Ask again "do you want me to file it?" I said "No. This is not my card." Then he said "Fine." We proceeded with the payment 222.24. One card did not go through so she said "This is my personal card. This will work." So we tried again and this time it worked. So she went to see how much was removed, 666.72. They said it was a mistake. How was it a mistake? You had to put the card in three times. He did it for three different days. I did not even owe that much money.

I cancelled account but they refused to cancel on that same day of my call and they instead charged me an extra $68.90 for service that I did not have. I had T-Mobile service for years but will never again use their service nor will I recommend to any family or friends. Hope the $68.90 makes T-Mobile a much better company. I now have service with Cricket and pay only $35 a month instead of $96 and have better service and customer service. Thanks for nothing T-Mobile.

I switched to T-Mobile to make sure I can use the hot spot on my unlocked AT&T phone. As I received the phone in the mail, the hot spot did not work due to "unknown reasons", as T-Mobile told me. I had to purchase a new phone, spent 500 dollars on in. After few weeks started overheating and freezing. As it was under warranty, guess what? They sent me a USED ONE. After spending hundreds of dollars, they send me a phone that was manufactured a year before and used by God knows who. As I complained, they said they wanted me to be "taken care of". **, they are so nice and USELESS!!!

I'm on a family plan. I live in a more rural area (but very popular tourist area) and my parents live in a major city about an hour away. T-Mobile is awful both places and everywhere in between. We switched from AT&T about a year ago and have regretted it ever since. I've never had so many dropped calls before in my life. Literally almost every call drops at least one time. Completely unacceptable and ridiculous to have to deal with from such a major provider. Counting down the days until our contract is over and we can switch providers.

T-mobile said me they will refund the cancellation fee of the other company for early termination. I provided information and receipts they asked. I wait 60 days, then I decided ask on person. The employee look. The transaction "was denied". They never told me the request was denied. I fill out again the request. At end they only pay $100 of $350. Bad signal on USA. You need wifi calls most of the time. Excellent signal on Mexico.

This is the only review I've ever done but I need to warn people from making a mistake like I did. 14 days return guarantee is a total scam. Tried returning phone because of spotty coverage and very slow loading at home and work but T-Mobile worker declined to accept. Tried calling many times, and was told to go to store but customer service is useless passing me around and saying no payment needed and that they owe me over $200 credit instead for my phone that I trade in. When I asked how to pay for the cancelled post paid bill, I was assured the amount will be deducted to the credit.

I was promised by two different representatives that I would get 4G LTE coverage at my house. I bit the line, and paid for a plan. I go home. I have 2G coverage that drops constantly. LEASE if you use them. DO NOT assume you'll get coverage. Look at the map, find the closest tower. If you are not close, do not go with them. They will tell you lies.

I upgrade my phone... They sent me a used defected Galaxy S6... I called to complain and they want me to pay for the taxes to send me a new phone (when they sent me a defected phone!!!!). Finally they send me a new phone... Surprise!!! It's a downgrade. Galaxy S5... I called again... Go to the drama of the damn taxes again (for a phone that gets hot as a stove and freezes). Now they told me I have to wait because the phone is in back order!!! I ask her if they can update me to Galaxy S6 plus for the inconvenience and because they don't have a Galaxy S6 to send me... Well they want $100 + $16 more a month... Worse customer service!!!

I had get the special deal for 120 which give me 4 lines then they charge me different once my bill come. I had call them. They had told me 100 for the first 2 time then 30 per other 2 lines. I told them I had get the special deal which is 120 for 4 line with 10gb. They told me they will change it by and not only that they had charge me extra Device which I don't even have they told me "This month you have to pay then next month we will Credit you back." Then next month come I was again being charge for the device I don't have. When I was at the store they told me my bill should be $120 plus $27 dollars for only one Device I have. I had saw my bill for $350 second month was $265. It seems like they have no idea what they're charging customers. They think they always trying to do you the favor while is they the one who makes mistaking. Worst Service I have use.

We transferred to T-Mobile from Sprint and the day after my wife brought the two phones from Sprint to the T-Mobile Shop in Aiken. The staff said that we don't need to do anything. My wife filed the refund online and called the customer support of T-Mobile about it and was told that we have to wait for the refund. My wife also have been calling T-Mobile regularly just to get an update of the refund and all they said - is we have to wait. Now, its more than 8 weeks and my wife called, and the customer support transferred her to at least 2 departments and cut off. Eventually, she manage to speak to one of the reps who told her that she need to send the phone!!! And reps said that she need to get her an RMA number and was cut off again.

They need to train their staff better to give out correct information. Misleading, overpriced, horrible customer service. They make it seem as though you are getting a great price but the service is horrible. I guess it's true what they say, you get what you paid for.

On Aug. 31, 2015, I walked into T-Mobile to buy a new phone (as an existing member for 10+ years). I walked out with 3 new devices and a JUMP on Demand contract. I did this knowing I would be eligible for the best deal on the upcoming iPhone 6s Plus in September. On September 25, I received my new iPhone 6s Plus in the mail, with step-by-step instructions on how to return my 'old' iPhone 6+. It explicitly stated I had to MAIL in my old device using ONLY the USPS label and packaging provided. It provided no tracking of any kind and stated that the return may become void if any other mail label or carrier is used.

First I would like to say they did clear the balance when they found out it was their "mistake" after the sending warnings of collection agencies and damaging MY credit. I disconnected with T-Mobile and made sure to pay all final balances because I sold my T-Mobile phone and everything has to be cleared for the phone to transfer. I was told everything was final by a representative and sold the phone. The phone was connected with no issues. Then 2 months later I get a bill for $40 out of nowhere. Well after sitting through their automated garbage for 30 mins I found out "it was just a mistake in the system". Just a warning, I bet they make this "mistake" very often. Very shady and illegal. Watch these snakes.

This company is very misleading, and out take their consumers on a joy ride for their hard money. Lets start with the global coverage which is the biggest ripoff there is. I mean throughout my travels I have traveled to other countries where I was told that I would have service but it did not turn out that way. There was only partial service while out on roaming charges. I could not make a call but I could get one, I could not send a text but I could get one, I would find wifi and connect to it and through an texting app then I was able to send messages out.

Canceled my T-Mobile account on 10/15/15. On November 3rd, we got a call from an "in-house" collection agency stating that we owed T-Mobile $156.41 for the final bill. I called and asked why I wasn't sent a final bill and why this was sent to collections. The person at T-Mobile said that it shouldn't have been sent to collections since the final bill hasn't been sent out yet. I paid the bill at that time and asked them to contact the collection company so they wouldn't contact us anymore which they said they would. I also asked if this the final payment and is my account officially closed now and she stated it was. Today (Dec. 1) we received another call from the T-Mobile "in-house" collection company saying we owed $156.41.

I regret switching from Verizon Services T Mobile. The representatives at T-Mobile services did not give me the accurate information and early in September 2015, T-Mobile offered to buy out contracts to switch carriers promising to pay off any early termination fees or device installment balance. I had one termination fee and three device installment payments and I was assured in person that these would be covered. Verizon refused to give me a final bill, but I was able to get the last bill with the phone numbers and remaining install balance up to the date I switch to T-Mobile. T-Mobile representative give me a website to sent the bill to, the site had no link to submit any documents. A representative could not even find the link herself so she gave me a fax number to fax the documents to which I did. When I call to follow up I was told it will be until two weeks to get a response. They would not even let you know if they did received the fax.

Was completely lied to regarding plan I was sold by telesales team. Tried resolving issue 4 times. Speaking for at least 45 minutes each time with several customer service supervisors. They are trained to be extremely polite but are completely entry level phone answering people who are incapable of anything more than stating a polite greeting. All they do is pass you around. No one can help and waste your time. They have no value for their customers' time or wallet. Coverage is horrible on top of. Not sure what they think they are achieving but will be switching back to Verizon.

My husband just spent over 3 hours, yes, THREE HOURS on the phone trying to figure out how to take advantage of their CYBER MONDAY deals. He wants an iPhone 6s plus and I want an iPhone 6s. However, even though our bill is paid in full on time their website was charging us for a bill payment per phone. So two payments upfront even though we are paid on time. You might be thinking that I am confusing 'money down' with my monthly bill. I confirmed with them. The website is asking for our regular monthly payments upfront, per phone. Besides they specifically advertised as $0 down. We want to make monthly payments and NOTHING is due.

These people are total ripoffs. I highly recommend go somewhere else and stay far away from T-Mobile because all they wanna do is use your information behind your back and once you confront them they just want to denied it after you reported and got letters to prove it was not you. So everyone back off this company and go with AT&T or Verizon or Sprint but Tmobile no way. BEWARE.

I have never had T-Mobile service or products. In August 2015, I noticed a payment made to T-Mobile. I am on a Federal Identity/Credit card fraud list. I contacted T-Mobile and they could see the payment but that I had no account. The charge was for a tablet and 1-year service which was never delivered or ordered. I requested my credit information be immediately removed from the database and a refund check. Also, I wanted a call back from the Legal/Fraud Dept. A rep from the Loss Prevention Dept/T-Mobile called back stating my personal information was being removed immediately and they were sending me a check for the $272.00 plus $200.00 for any inconvenience. No check ever received.

Calls are dropped, no connection with internet at all after 6.00 pm or seldom very frustrating times. Talking on phone and kept thinking wind or connection on mainland. Have been going through this for 8 yrs., having a disability question myself and recently found out it's not me. A call wanted to take to police for abuse and was taken off now court. Case has no value. Wtf.

We chose T-Mobile because of their family plan and the fact that the service map showed they had excellent service where we live. When we got the plan, no service, at all at our home. We were charged for a line that we cancelled the same day we got it and were told they would take the charges off. Never did. The family plan was only beneficial for cost if we were able to use it with the whole family, which we could not because of no service. When I cancelled the plan and paid the last bill, 3 days late, it was sent to a collections agency and when I called the agency they said they did not have the account anymore since I had paid and that there was some delay in processing.

I've been with T-Mobile now for 2 years and I've recently moved out of the city. I now realize how bad their actual phone service is and I've tried everything they can offer to help: increased data, installed WiFi booster at home, etc. I pay $95/month (including my iPhone 6) and I just do not get coverage in my area even when they say I have good coverage. Multiple times it shows my text go through on my end and it never actually reaches the person which is really annoying. I constantly lose coverage in rural areas which makes for a frustrating day. All and all after calling Verizon, which everyone seems to have no problems with coverage, they offered me a deal equivalent to my plan at T-Mobile for $20-30 less than what I was paying. Don't waste your time with this carrier!

NEVER go to a T-Mobile store, they your life miserable and don't accept JUMP! On Demand. JOD, is a scam, paying more than 600 for a device, and additionally trading the device for a way minor bid.

We have been with T-mobile for approximately 20 years. They are not willing to discount any kind of phones, not willing to give us the deal from online through the store and we are tired of not having the customer service that we should have. We have never been late on the bill we have always been very loyal to T-Mobile and I think we deserve it.

Recently when I called in to pay my T-Mobile bill I was surprised when the automated system told me my bill was a little over $800 dollars for the month. I spoke to customer service and they made a claim I had been calling Tasmania Australia. I asked for a copy of the bill so they sent it through the mail. When I received the bill it showed I called Canada. I asked customer service why and they said the calls to Australia was on next month's bill. I told them how the workers at the local store had kept my old Sims card and gave me a new one when I upgraded my phone recently and I suggested my number had to be cloned because I never made the calls and the representative said cloning was impossible. I dropped them and went to Verizon.

For the past couple of months my service has been suffering a great deal, calls drop, internet speeds are slower than the edge network while showing LTE but showing a spinning wheel... I've called their customer service and they tell me stories about how everything is up and running just fine, maybe I should reset my phone, they pretty much say anything to get me off the line. I can't even get to watch a video without it freezing or skipping. By far T-Mobile has become such a disappointment. I am presently looking into getting service with another provider and taking my family with me.

They keep charging me for the stupid reasons! My bill is at $302. I have 2 phones. Every time I call 611 they cant even help. I am more than frustrated paying so much money for a cell phone that hardly works on signal. I would not recommend T-Mobile I am switching out of this stupid company!

This is one of the most horrible company to trust on customer service and be customer with. I talked to customer rep. before going to Canada and got his approval that I can call to 3rd country from Canada as I was having North America feature and international calling plan added to my service and I called to 3rd country. Later on I saw bill more than 550 dollars???

First I would like to start by saying, T-Mobile is the root to all evil. I have NEVER in my life seen such horrible service! Funny thing is, I cancelled my T-Mobile account close to 5 years ago due to their service or lack thereof I should say! My friend now has T-Mobile and for the last 7 months he has had nothing but issues. He cannot make any phone calls in his house and continually has dropped calls, so we complained to T-Mobile several times. We were told that there is a tower by the home and they would trouble-shoot the phone. My friend also utilizes his WiFi and also uses 4G LTE Signal Boosters (whichever works better) just to get better service. NOTHING happens! When you call T-Mobile, nothing is their fault or they're sorry... Stop reading off of the screen because we all know you don't understand my frustration or anyone else's, so just stop it!

I made use of the service called: "JUMP" which allows a customer to return their old phone and get in exchange a new model. I returned my old phone iPhone 5s and got an iPhone 6 plus. When they shipped me the envelope with the instructions to send back the iPhone 5s, they never included another envelope for the return but only an address. Because of this reason, UPS did not accept the package and they wanted $15 to ship it through them. I decided to ship it via USPS instead and nowhere on their instructions anywhere they said I couldn't. I had also called them to confirm that it was okay to do so as they had forgotten to include the prepaid return label.

So, I switched to T-Mobile because they buy out your plan and I recently broke my new iPhone 5 under contract from Verizon therefore buying a new phone would be way too out of budget. Can I just say, the biggest mistake I did was switch to T-Mobile from Verizon. I am so disappointed and upset with T-mobile currently. I was under the impression, and told by a sales rep that I send them my information on my last billing from Verizon with the amount for buying out my contract and they would "take care of the fee" and literally told me they would call and take care of it. Well, that didn't go as planned. I ended up calling wondering what was going on with my reimbursement, I called the reimbursement team who reconnected me to the people who place the black cards. Can I just say, I was on the phone for a good 15 minutes because the guy somehow couldn't find the information.

I ordered a hot spot back in the end of Sept 2015. I was charged for the device and received the device. I then found that I was unable to use this device due to my service area. I was told I can send the device back and get a full refund. I then received another of the exact same devices in the mail. I checked my credit card account and saw a second pending charge for the same amount for the same order. I contacted T-Mobile about this and the first few people I spoke to couldn't even find either order in their system with ANY of the information on their packaging or paperwork. I was on the phone with them for over an hour that afternoon and transferred to many people and departments and "supervisors".

I have been a T-Mobile customer since they were VoiceStream. All in all, they have been acceptable and decent over the years. The Uncarrier was a big improvement, but now I guess they have grown to be like the others. Their promotions are misleading, and the staff are often confused. Customer Service has lost that 'caring feeling' and become excuses.

This has to be the worst company anyone has to deal with. We switched from AT&T to T-Mobile because they say they are unlimited and that they have a larger LTE service. Bull, that’s all bull. I traded my phones in when we activated the service. I gave them an iPhone 6 and an iPhone 5s. They are charging me a whole month of service, they are not giving me my credit back for my two phones, my down payments for when we activated the phones. Complete **. I will file a lawsuit against them if someone doesn’t contact me and give me my money back.

I switched in april of 2015 from at&t after 15 years of great service with them. 7 months later, 10+ frustrating customer service calls & countless emails later I still have not received my full rebate amount. In fact, I moved and got married since this nightmare switch so only god knows where they have sent the $250 final rebate... Mind you this comes in pieces over the course of what they promise 8 weeks. More like 8 months! Beware- do not switch to this horrible company- worst than comcast customer service!!

T-Mobile tried to get me and my wife. Not happening! Ok, me and my wife upgraded our old phones which were the LG Stylo to the Samsung Galaxy Edge S6 plus. Mind you, we did this over the phone with T-Mobile and we had a long extensive conversation with them about these phones. We knew initially that we were going to have to pay the down payment for the phones, which we didn't mind doing. Nothing is for free right? So anyway, we accepted that along with the contract, waiting for our phones to be delivered while we send our old phones back to them. We receive our phones which were the wrong phones. They sent us the Samsung Galaxy Edge instead of the plus. Here is where things got complicated.

I have been a loyal customer with T-Mobile for over 7 years and an officer in the military for 16 years. I recently added up the amount of money I have spent with T-mobile over the last 7 years and it comes to about $18,000. I just returned from an Iraq deployment and decided to go over the bills with my wife. I noticed that I was no longer receiving a military discount from T-Mobile. After further investigation I realized that I have not received this discount in over two and a half years! I contacted T-Mobile and asked why this was and that is when the countless lies began.

The T-Mobile upgrade program is a scam. You cannot be in the program without paying the insurance. You have to pay full price for the phone, plus the insurance added as a monthly payment to your bill. However, if anything happens to the phone and it needs to be replaced, you get a refurbished phone. One of the sales pitches they give is that if a refurb isn't available they will give you a new phone, yet there are many complaints that indicate this is NOT TRUE. Replacements are delayed with the line that "There are no models of your phone available". That is irrelevant, and not in keeping with the pitch given to get you to take part in the plan.

My monthly bill is well over $20 a month more than what I was promised by the sales rep. I only switched to T-Mobile cut back cost of my cell phone bill, which didn't work. Also, the service is genuinely terrible. I have much less coverage than I did before, and the 3G is basically comparable to not having any extra data. So much for the "unlimited" data pitch I was sold when I signed up.

Early 2015, T-Mobile offered to buy out contracts to switch carriers promising to pay off any early termination fees or device installment balance. I had no termination fee, just a little over $100 in device installment payments and I was assured in person that these would be covered. Verizon refused to give me a final bill, but I persuaded the call operator to email that number. I sent what I thought was sufficient for the required information because it did not specify everything. Within 2 months, I was denied and told I could resubmit with more information, which I did. Within a month, denied again. So I called and was assured again that I would receive the reimbursement as promised... 8 months later, no reimbursement and no explanation as to why they promise offers that they do not keep.

T-Mobile is truly one of the most horrible companies in business today. They're basically thieves. You'll pay for a service that isn't provided. You'll pay, only to find that your texts don't get send, texts don't get received, and almost nothing about T-Mobile seems to work. There should be a class action lawsuit filed against T-Mobile. It's hard to believe they're still in business. I'm losing T-Mobile tomorrow. I can't wait. This is truly one of the worst companies in the world.

I have been a T-Mobile customer for 10 plus years. I decided to switch my service because I was tired of calling my family from hotel lobbies since their coverage in hotels was horrible. I switched service on September 22 and had a zero balance on my account. I have since been billed $393.66. One charge is for the August /September dates which I agree with. The other charge is $198.53 for charges relating to a September 21 through October 20. That is right... They stuck me with a bill close to $200 for 24 hours worth of service. The other thing they did was send me a nasty letter threatening to send me to collections for the Aug./Sept. bill with no initial paper bill reviewing my charges or even an email or courtesy call.

I have been a T-mobile customer for almost 10 years now. For most of those years I have enjoyed my service as far as network and as far as customer service. However recently my husband and I went into a T-Mobile store to upgrade/"jump" our phones. Everything went well with upgrading our cell phones and the manager assisting us offered us Free 2 Samsung Tab A tablets, Zero money down, since we were updating our phones. We were told all you have to pay is $10 a month for data. Well this was a nice promotion I thought. We don't really need 2 tablets but since they are free sure we can do that. Just $10 a month for data sure.

Since last 14 hrs, no connection. They ask me to drive more than 25 miles, just to have signals. LOL. When I said I will leave a negative review, the person from T-Mobile said, "do what you want." What a service. I will cancel their service, go back to ATT. ATT know how to talk with the customer. WHAT A MISTAKE I DID TO SWITCH TO T-MOBILE.

We contracted cellphone service with T-Mobile recently and the service is not reliable at all. Every so often the 3 cell phones do not connect with each other. If the cellphone do not connect, the speed of internet service is also so slow. In our daily routine, we depend a lot from our cellphones. What kind of service is that? Simply terrible.

T-Mobile is the worse. I had a warranty on my phone. I had the flex and it stop working at the bend. So I sent my phone in. So they sent me a used S5 which is in fair condition. So 2 months later I get a bill for 532 saying it was out of warranty. So why nobody didn't contact me? They said it's a small Crack on the camera. Nothing was wrong with my camera so I talked to different people and they didn't give a damn so I asked them why will I pay a 400 out of warranty fee and I could've paid an insurance deductible for 175 and got a brand new phone. Then they offered to change my bill to 175. Hell no. Y'all send me my phone back and they said they couldn't. My thing is T-Mobile don't tell the customers everything and this showed me they don't give a damn about their customers. I paid them every month on time, a loyal customer. I hate Altel went out of business, they were the best I swear.

My mother went to buy a prepaid plan and phone. The sales rep sold her a phone and plan, but neglected to tell her that the activation (electronic pin) of the phone was a separate charge and non-refundable and sold her a bunch of useless accessories (headphones, carrying case and protective covers.) 24 hours later, she returned the phone and items back to the store, but she only received $56 of her original purchase amount $130. Charges for restocking fee and the non-refundable electronic pin. Why is there a restocking fee for a purchase returned in 24 hours? This company obviously makes its profits from ripping people off, especially seniors.

Calls were being dropped constantly over a 35 mile radius from my home down to my work in the Bronx, 30 miles south. Two visits to the T-mobile store, 3 calls to customer service and no change in service. I refused to pay the last month's bill and switched to Verizon. T-mobile claims I owe them for 2 months of service. I had over 6 months of service and since my calls were dropped 1/2 the time, I overpaid them. Now there is an annoying debt collector calling constantly.

I have recently got T-Mobile and I was told T-Mobile service is compatible with AT&T. WRONG! With T-Mobile my Internet is super slow and while I am talking on my phone my call drops every 5 to 10 minutes. The map of coverage salesperson showed me at T-Mobile store is incorrect. I can't wait to switch phone service and it's only been 3 weeks.

I purchased two new lines from T-Mobile. One of the phones was not working when I received it. I paid full price for the phone upfront when I opened the new line. I received the phone the next day. The phone would not hold a charge and was overheating. I called T-Mobile and was told that I have purchase the same phone again then send the defective phone back to them and wait 7 to 10 business days before I will receive a refund on the defective device. Which I feel is not right, being that before I could even receive the phone I had to pay for it upfront not wait until I receive the phone then pay T-Mobile 7 to 10 business days later. If I had of known T-Mobile did business this way I would have never brought my lines over to this company. Buyer beware!

I significantly overpaid my T-Mobile account which was clear to all the many representatives I've spoken to. Because I'd moved and had absolutely no Tmobile cell service in my new location I had to sign up with another carrier. I was not on a contract. I cancelled the contract before the next billing cycle but got charged for the next billing cycle anyway.

I just got an iPhone from T-mobile and it's not working. My service is very bad, I had a horrible connect. People that I talk to cant hear me. They lied to me and kept saying I needed to pay 50 dollars to get my phone swapped out. I didn't want to change anything about my phone, just the same exact phone. Now it's too late for me to get a new phone. Today is my last day, and I at least want something off my cellphone bill because now I am stuck with this phone that barely works and has bad service. I went to the actual T-mobile store 2 different times. They did a diagnostic test, changed my sim card, and I even called customer service again and we did a reset and my phone still barely works but more than anything the signal is HORRIBLE!!!

I had a problem with my phone which I took to a T-Mobile store to have looked at. They couldn't find the problem and suggested I sign up for their insurance and order a replacement for free, which I did. Before the new device arrived I fixed the problem with my phone (incorrect setting). When the replacement arrived I decided to send it back rather than my old phone. I used the return label on the box as per instructions and handed it to my USPS postman (I did not notice it was a UPS label). At some point the package went missing. A 'restocking' fee of $480 appeared on my account.

Hi, I was a customer of T-Mobile. I took a contract device (iPhone 5s). After few months I found some problems in my device and replaced my device with T-Mobile. I continued the contract couple of months then after I found a good benefits for international calls in some other network provider so, I would like to end up the contract with T-Mobile and port to the new carrier. I called to T-Mobile and informed the same and I ported. Now real problem begins...15 days after porting my number my iPhone 5s is troubling me a lot with the display. I wanted to visit Apple store to find the problem. I just shocked... They (apple) tested my device and gave me a certificate with device serial number, stating that this device is not having genuine Apple Display, this contains Third party Display. They said they can't help in this. They asked me to pay 170$ to replace with new display.

Do not get T-Mobile, they suck. They say one thing and then when you see the bill, is all different. I'm so mad at T-Mobile. I'm paying for two phones, one that doesn't exist and after they told me I wouldn't be paying for that phone and now I'm stuck with the bill. Not happy at all.

On 10/29/13 I obtained a Samsung galaxy s4 and signed a two year contract. The plan is 50 a month and it was 20 a month for the phone. I only went with T mobile because they offered wifi calling which I need because I cannot get reception in my building. The phone worked ok and met my needs. Then 10/29/15 came. On that day I had finished paying for the phone and now just have to pay for the plan. Well suspiciously starting on that day I started having problems. Suddenly the phone would not hold a charge. The entire battery deplete in a few hours. The worst part is that between 10/29 and 11/4, I suddenly used all my allowed 1GB data. I keep getting messages throughout the day that I need to increase my plan and that the phone will run slower.

Well several things happened. First I was with them for 15 years and I was sold a refurbished phone by an authorized dealer. It was sold as new, this is Peyton switch and illegal. T-Mobile acknowledged it and offered me the opportunity to buy a full price phone with no allowance is made for anything. They also said they have no responsibility for their authorized dealers. This is just highly unethical. And today I've had the account closed for quite some time and I had a credit on the account due to them having a class action suit. I was informed once again, in typical T-Mobile style, that I'm SOL. Nothing but problems, bad customer service, bad phone service. Do yourself a favor - just say no and run to Verizon.

After many attempts working with support person and finally giving up and never being able to resolve issues I finally decided I didn't want anything to do with an organization that totally lacked all organization from day 1. I was misled about what I was to expect after I completely outlined my needs and my reason I wanted to switch from Verizon. Let's call that a simply misunderstanding and move on. I was also informed I needed to put up a deposit of $120.00 and received a letter telling me they couldn't verify I had a phone number or owned property. I have had Verizon for some time now and had no problems with their credit check. I have engaged in many conversations where they called me back so they must know I do have a phone. After making it very clear that I was not in need of their service I was told I owed no money and that was that.

My bill was originally due on 22 each. Well I only get paid beginning of the month. I'm on fix income. T-Mobile charge me 495 bill. I wanted just changed to the 3 of the month so I can be on time. I had no bill balance. I had to double pay my phone bill each month. They said I was late, didn't give me not even a day to pay my bill. They were threaten to shut my phone off which I had a no balance the day before Oct 22, 2015. I am postpaid account. Very bad service. I just signed up four months ago. They treat me like this. Now I have to wait 2 years to get a 0 dollar phone financing. Now I can't financing nothing. What did I do wrong? Just change my due date. Very unprofessional T-Mobile.

I moved to T-Mobile from AT&T a year back. This July I moved to JUMP On Demand plan and they said I can upgrade to the iPhone whenever Apple releases a new phone as long it is the same memory size. After 6S came out I went to the store and they said I might have to pay $100 if I upgrade. I asked them, "Why you didn't tell me this when I enrolled in JUMP On Demand?" They asked me to talk to customer service over the phone and they may waive off the fees. So far no one from T-Mobile took responsibility for this mess and they blamed each other for the misguiding me. T-Mobile sucks and cheated me in a big way and not to mention about their poor 4G LTE coverage in Chicagoland.

My Father had a cell phone with T Mobile for years and passed away on 7/3/15. There was another cell phone for a family member on the account but the primary user was my father under his name and social security number. I cancelled the account with T Mobile with proper death certificates and memorial cards, had his social security number, birth date and it was confirmed that I was an authorized person (given by my Father) and had spoken to T Mobile in the past regarding the account for my Father. I explained that I didn't care if the other number was taken to new account but not under my Father's name or social security number and that my Dad's line was cancelled. After the account was cancelled the other family member was allowed to reactivate the account still in my Father's name.

I have been a customer with T-Mobile for over 10 years and they really suck. I was told by a supervisor in Customer Loyalty Department that I would get a $100 credit on my phone bill because I ordered a phone and it was never shipped and I had to re-order the phone again. Well I called about my credit and guess what? They acted like they never offered the credit to me. How crazy is this? I will be going to another company because if this is the way to treat a long time customer, this is very SAD and DISGUSTING for a customer that have been with them for as long as I have.

I absolutely HATE T-Mobile. On October 14, 2015 my sister moved to another state so she went on her own acct. We notice that the EIP never got transfer over. I've been calling in since that day asking for it to be remove. Nov. 1st I called back in & spent 2 hours on the phone being bounce around. Final they told me the EIP couldn't get transfer over because it could only be done 1 time. During the weeks I spent on the phone no one could have told me that. Only thing I was told that they do apologize but there were nothing that could be done. THANKS T-MOBILE.

T-mobile charged me a month's charge after I discontinued service with them! Really, you're gonna charge me for a service I'M NOT EVEN USING! The reason we changed was because we had to stand in our bedroom to even talk to them. Standing in the bedroom never guaranteed dropped calls, though. We ended up jumping onto a family plan, saving us $65 a month. Now that will be going to T-mobile for service WE'RE NOT EVEN USING!

They advertise stating they are the fastest 4G LTE... Well, that's what they say themselves. My kids have actually had a service with them, they always complain, and T-Mobile don't care. They got you and they charged you for your phone. Hell with you, you are not happy, get out if you can... You have to pay for the phones... They got them, but the kids were smarter. They went and signed with the best SPRINT, as I told them before and now Sprint paid them a gift card for what they owed the stupid T-Mobile. Please do yourself a favor and never sign with the dumb T-Mobile.

Was paying 161.00/month for a phone and tablet with unlimited data text voice. I went to a local T-Mobile site to switch my mom over from her verizon to my T-Mobile account. They said it would only cost me an extra 10 bucks a month to add her using her existing phone number. While I was there they said her Verizon phone Motorola droid is too old and their sim card will not work so I ended up financing a new phone which was an additional 3.50/month. While they were looking at my account they informed me how they can save me 50 bucks a month by removing unlimited data and get 10 gigs instead. I thought this was great and went through with it.

I hate this company for all the headache, stress and lost wages they have caused me. I really can't go into the entire length of all the bad points of contacts I have had with them. After about 20 calls I am still without service and virtually left alone in the dark to fend for myself. The store nearby is poorly run, the online support is terrible and the customer support is horrific. I hate, hate, hate for anyone to go through what I went through. Worst situation to ever be in. No service, no help to fix it and being charged. Someone needs to file a lawsuit.

I went into the T-Mobile Premium Retailer on 1201 E. Valley Parkway Ste C, Escondido, CA 92027 (760) 747-1033 on 9/28/15 at 14:33pm to acquire a mobile plan that we could use while in Europe for 3 weeks. My husband and I specifically told the sales representative that we would be in Spain, France, Italy, Greece, Turkey and Germany and we needed cell/text service in these countries. We asked which plan would he recommend so that we wouldn't have roaming fees. He recommended a $50 plan that he confirmed would work while we were away. He showed us the cell sites in the different European countries to prove that the phone would have service there. While in Europe the phone did not work at all. When we came back and I tried to resolve the issue with the store manager, **, after three tries and a couple messages with no response back, I called customer care.

I have been with them for over 3 years... It has been a complete headache and just keeps getting more expensive. They can never honor a promotion, the in-store sales people are highly under trained and not qualified to work there. I never get the right answer or price. Most recently I was lied to about 3 different promotions on the LG v10 which all ended up being a lie. Customer service, loyalty & loyalty supervisor were not able to do anything. T-Mobile will be losing all 7 lines and any business from me and anyone I know over $100 dollars. This company is becoming a glorified Cricket, pretty soon they won't even offer unlimited without paying through the nose... Y'all get ready. STAY AWAY FROM T-MOBILE, THEY ARE CROOKS & HAVE CRAPPY SERVICE.

I had been with T-Mobile for a few years. But as time went on they were losing most of their towers, service got really bad, and a lot of constant dropped calls, and bills showing up AFTER you get a text that your bill is due. So I decided to go with another company, and called them to cancel my service (my contract had long expired), and asked them to put everything into a final bill and mail it to me. They instead wrapped it all up, and sent it to a collection agency with EXTREMELY high interest rates without even giving me a chance to pay the bill. I will NEVER recommend this company to anyone. You cancel their service, and they will find a way to screw you over.

I had received my bill from T-Mobile for $134.90 for the billing cycle of 09/25-10/24/15 prior to cancelling my service on 10/10/15 when I switched to Verizon. I called T-Mobile prior to 10/10 & advised the rep that I was going to be switching to Verizon but had already received my bill covering services thru 10/24 & was advised that I should disregard it & wait for a final, adjusted bill. After waiting a reasonable amount of time I prorated the $134.90 to cover the time I had T-Mobile from 09/25-10/10/15 & I sent in a check for $72.00 on 10/21/2015. On 10/29/15 I received a letter from T-Mobile stating I still owed the full $134.90 & to please "mail payment today for the amount due to prevent collection activity on your account."

Due to the fact that people usually post reviews, usually negative, to complain about an issue they are facing, I wanted to take the opportunity to write something positive. After being with T-Mobile since 1999, I must say that I am really happy being a T-Mobile customer. Especially so since I just heard a rumor that they plan to offer Netflix service in such a way that it will not eat up my data! This is very very important for me because my 7 y/o son is always on Netflix.

I tried T-Mobile for a little over a month about two years ago. I switched phones two to three times within that period because they were all unsatisfactory to me. After experiencing many dropped calls and GPS not working when I needed it most, I returned the last phone and said I wouldn't be continuing with them. They insisted that I had to buy their phone. The original employee said that I had two weeks to try out each phone. What he meant was that I had the first two weeks to try out all the phones I wanted, or only within that first month? It was misleading the way he explained it. Also, I was slightly over the first month. The general manager agreed that I had been mislead and took back the phone after calling headquarters and getting permission. He said I would receive a pro-rated bill for the days that I had gone over for service.

On July 6th, I did a change of responsibility to make my husband responsible for the account. He actually initiated the process. He was required to pay the existing balance before they would do it. Then I heard nothing else until today, Oct 28th. I have been turned over to a collection agency for $1121.58. They are saying I didn't complete my contract and are charging me for the phones. T-Mobile is acting as if they can't help me since it's been turned over. T-Mobile screwed up the change of responsibility. My husband still has the same account and same phones.

I switched to T-Mobile from AT&T seeing all the lucrative offers and deals. The T-Mobile stores are not in sync with customer care. They are rude for any post-sale services. They don't know the policies which are well written on their website. If you call customer care, they ask you to visit store. If you visit store, they totally overrule what customer care agent said and deny the services which they are supposed to give. It seems stores are only for doing sales and don't care of returning customers. There is lack of sync between stores and customer care. Overall service - PATHETIC. Anybody thinking of switching to T-Mobile from AT&T or Verizon? Please don't.

T- Mobile needs to improve their signal. Towers are always being worked on (let them say it) and yet the slow internet, missed/drop calls are out of control. I've had to dial the same number 15 times before getting through. A call error message says "all signals are busy right now please try your call a little later." I can't believe that after choosing to pay a little extra a month the service is still the worse. Unhappy with my phone line service.

First of all I am a senior citizen. I receive my monthly money on the 3rd and 4th Wednesday of the month. I notice the billing period was not falling in with my money so I called to try and change the payment date to coincide with my scheduled payment and was told I couldn't change date because of the type of account I had and if I changed dates my payment would automatically go up 20.00 which I couldn't afford. So in Oct. my payment was due on 10/11/2015. I changed my service to AT&T on 10/10/2015 and I paid my T-Mobile on 10/21/2015. Received a letter from T-Mobile thanking me for my 7 years of service on 10/16/2015 with a reminder of payment due then. On 10/21/2015 received a letter that my bill was turned over to collection agent for payment of 100.71 cents then I get a final bill that I still owe them 99.44 cents for charges through 10/18/2015.

Based on T-Mobile website info, I was led to believe that I could get International Roaming for a recent trip to Italy. I brought in an unlocked Apple iPhone & spoke with a local agent about getting International roaming for a recent trip to Italy. I only needed the service for 1 Month. He sold me a $50 prepaid plan for 1 month. The phone worked fine in the US but when I got to Italy, nothing worked. I wound up having to buy an Italian cell sim that did work fine.

I had a phone with T-Mobile for over 10 years. I recently purchased a new LG Curve phone and had problems with it from the very beginning. They would not replace the phone under warranty and after I called and cancelled the service they are now claiming I did not cancel the service entirely and are charging me an additional $389.81. $900.00 later I cannot express how disgusted I am with the company.

My damaged phone now sits in an Assurant warehouse and a credit for the return does not show on my T-Mobile acct. I received a notice that my service would be disconnected unless $458 for the damaged phone was immediately paid for. I called T-Mobile and was told that I could not get the credit until the phone was sent to their warehouse. Why must the customer be inconvenienced when T-Mobile knows I've fulfilled my obligation? I was told to wait 1-2 billing cycles. I should be given an immediate credit not have to go through monthly calls to keep my service on. They will lose me and my family as customers.

Account was closed in May and was advised credit balance check of $300+ would be sent. A prepaid credit card was received. I called T-Mobile and advised them I wanted to deposit the money into my savings account not have to frivolously spend it to get my money back. The card was destroyed. They advised they would send a check. I've waited a month - no check. I called back, and they advised my request for a check was declined. I need to call Citibank (who I didn't authorize to open an account on my behalf) to figure out how/if I can still get my money. Citibank VRU system can't locate me without a credit card #, which I don't have. How is this legal?

If you travel a lot for work or for fun, you'll get a hard time using the apps on your smartphone! Only big cities has 4G signal. Once you pass them, you go to few bars of 2G signal. I believe it's fake 2G signal coz you can't watch YouTube, use the web or even receive a picture on text message sometimes! You could be a completely out of signal in some places like North Pennsylvania, North West Ohio and more especially if you're in the country and away from interstate! If you live in a big city and you don't travel much then you should get a good signal. Prices are fair, I have four lanes for $150. I don't think any phone carrier can beat that price and that one of T-Mobile good sides.

We signed up to try the T-Mobile Service during a 14 Day Free Trial. The actual cell service was horrible! It would not work 5 feet inside my office in the middle of downtown San Francisco. It would not work at half the other places I went. Because of this we cancelled within the 14 days. Then the problems got worse! We kept getting billed for $117.34 - though no money was to be owed if we cancelled during the period. We called 4 times to get them to correct the billing error - each time the rep could see that we cancelled within the cancellation window and that no money was actually owed. Each time we were told that it had been fixed. Despite this another notice would arrive.

I switched from Verizon to T-Mobile. They told me they were going to buy the contract I had with Verizon if I switched. I was so stupid to believe that. I submitted all the information they needed. I stayed with T-Mobile over three months, and had to go with another company because T-mobile's signal was terrible. I was paying a lot, and never could finish a conversation because calls dropped all the time.

I called to ask to get refund for my prepaid account that I used for only 3 days. The service was not satisfactory so I decided to go to different provider. I was told by customer service rep that they do not do that. I also talked to manager and I was told that T-Mobile does not issue refund for prepaid accounts even that payment were made through credit card. Very disappointed with this issue.

First of all, I am not even a customer of T-Mobile and don't have an account with them, however, I received a letter from a company called "receivable management services" claiming that I owe T-Mobile USA debt. Initially I thought this was a scam but when I called them, it is a real company and they have my social and DOB. The funny thing is that they did not even spell my first name right and APT number (The mailman is smart enough to deliver the mail to my mailbox). Then I was trying to call T-Mobile (got free toll number from tmobile.com). Their ridiculous automation system asks me for my phone number (which is supposed to be the account number) so that they can find my account information. Very bad I am their customer and calling from my AT&T number.

I had an online chat with a T-Mobile rep who confirmed if I paid a certain amount my service would be restored (I have transcripts). I made that payment and was then told that amount would not restore my account. I asked for a refund and T-Mobile said no, they cannot do that and told me to contact my bank. A supervisor name Neeka stated that the online chat I had is not in their records/system. But then why do they have my funds?? They lied to me. As a paying customer they are very rude and greedy. They did not try to help but just kept asking to make 2 payment arrangements for almost $600 by 10-31-15. They were horrible. They were mean and rude.

Customer of 13+ years. I called on 10/11/2015 as well as went to a store location. The first call with customer service I was told I could get an iPhone 6s for $15 month. I had told her I had a Samsung Galaxy S3. She was incorrect in her information, as this is now an outdated phone and does not qualify for trade in. The person at the store said I would get it for $20/month, but they did not have it in stock. I called customer care again because I was confused why $20 now and not $15. They said I could have the phone shipped for $25 and monthly payments would be $20. I was not going to spend that much for shipping so I waited until Sunday 10/18. Now they say it's $27/month. I called customer care who now said $27/month. Unbelievable. They now said that $20 was never an option. Goodbye T-Mobile. I will be telling everyone.

I received a letter today from Experian stating that my personal information had been downloaded by an unauthorized party. They offered a 24 month identity theft protection through protectmyid.com. On the surface this sounds "Great". The problem is that this company is a subsidiary of Experian; the same company that was hacked of my information in the first place. If you bring up that concern they will give you an alt code for another company that they have chosen. The alternate company has a whopping 1.5 customer rating while the protectmyid.com company has a 3 star rating.

Every time I call and ask where is the reimbursement... we need this or this, then it is another 30 days twice, then another 15 days twice. It has been over 6 months, still no payment. NOT HAPPY.

T-Mobile has the worst customer service ever and not much better mobile service. I have called in for over 8 months about the travel from Houston, TX to Kansas City, MO. I have several location of no service and many dropped calls. They only offered me a promise to do better and asked me to write down all the mile marker location of my dropped calls and no service zones for them to have. I was charged an obscene amount ($1100.00) for calls I received while on a cruise that I either didn't receive or didn't answer. They showed no customer service or worked with me to correct the error.

In the past week I have spent a total of around 15 hours on the phone with T-Mobile. Their customer service staff is some of the biggest idiots I have ever dealt with!!! I have called at least 7 times on one issue and it has still not been resolved. They told me every time that they had it fix and it is never fixed. The closest T-Mobile store to me is 2 hours away so I have no way of getting support!!! I hope that I never have to deal with their customer service on the phone aging in my life!!! I have 5 phones that have no service with Verizon or T-Mobile!!!

I tried to contact someone about an error in their Name-ID service provided to their customers. There is NO way to contact them online/email and the person on their toll free #, who I tried to explain they were providing a WRONG name to my telephone number Name-ID, transferred me to another number where I was placed on prolonged HOLD. I would NEVER do business with a company who doesn't value customers enough to provide a way to reach them quickly.

Where to begin? Dropped calls, data usage runs constantly leaving you with none (yes I have changed settings yet somehow continues to run). Now, I have had my personal information leaked by their website. I paid my bill through their online mobile services and it claimed my identity was safe so I proceeded (big mistake my military ID is on file with them). The company is overpriced for their poor services. I have one phone that I pay for with a reasonable high speed data plan and pay nearly $104.00 for a month. At this price I could very well have two phones with unlimited high speed data with sprint or even have a family plan with another company.

I ask one question and they pretend to hear another, or they just pretend that they did not understand at all and play this dirty mind game with you. When you get angry and get pissed off and start to complaint to them, they say their phone connection is breaking down and just hang up. What a dirty ugly mind liars! These are not customer service representatives but ugly dirty mind liars.

I went to T-Mobile about 6 months ago after seeing the ads on TV about their reimbursement deal. I was told that they would reimburse me for the $900 I still owed for my two phones from AT&T. I gave them my two iPhone 6's and left thinking there would be no trouble. Little did I know 6 months later and numerous calls I would be screwed out of almost $400. I have just received my so called "reimbursement" for $500 of the $900 I owe to AT&T. Now I'm stuck paying my monthly bill to T-Mobile and now $400 to AT&T. The customer service is awful and unsympathetic to someone who was screwed out of $400. The ads for the deal said they would cover up to $650 per phone and I was given $250 for each. I will be switching to a different phone company as soon as I'm able to pay off my AT&T balance.

We switched from AT&T to T-Mobile and ordered a 64gb iPhone 6s plus and paid additional $100 for each phone. When I received the phones yesterday, which I waited for weeks, I got a 16gb instead of a 64gb. So I went to a T-Mobile store and told them the issue. Now, they called T-Mobile office and they forwarded my concern. After almost an hour, they told me they will send a new one instead. When they're going to activate my phone, it says there that the sim is not valid even if they tried several T-Mobile sims. So they called the office again just to find out that it's not a T-Mobile phone but was a SPRINT phone!!! We've waited for hours just to find out that they messed up.

The worst customer service and company that you had have. The customer service is nasty. They make you go all over the line, connect you with a lot of people and nobody give you the right answer. They overcharge you for everything and try to get your money even when you pay everything. This company is a scam trying to rip off your pocket. And they call me from 1 877 936 1171 threatening to send some account to collection. I strongly recommended to nobody to go this company.

I am so appalled and beside myself with T-Mobile and what is happening. While I was with them I loved them but I wanted to switch eventually to a service with better coverage for my area so after 11 years as a loyal customer I switched carriers. Then I received a bill for 350$ for some device they claim to have sent me but didn't. I called to dispute the mistake and Mary an employee apologized and said they would remove the charge and thanked me for calling and letting them know. Then I get a bill a few weeks later for over 900 for TWO devices that they were expecting me to send them!!!!! I never got one device let alone two, some type of wifi thing they said.

I have been a T-Mobile customer for 15 years and recently have experienced a tremendous amount of dropped calls. Speaking with them they suggested that I up my service rate in order to access more QoS. So I started paying more and my service has been even worse than when I was on a lower monthly plan. When I complained they suggested I start using Wi-Fi as a method for accessing better calls but this in fact does not improve the quality of the service. My phone service is virtually useless now as I cannot hold a conversation. I had them go through my phone to see if any settings were inadvertently on that was obstructing my service.

I sent them a 4 months old iPhone 6plus in perfect condition. I was enrolled in NEXT with AT&T for this iPhone when I switched. They promised to pay the installments if I switched with T-Mobile. 5 Months after sending them the phone, buying another one from them and paying $700 to AT&T for the installments, still NOTHING. I had to go to a T-Mobile store because they won't answer over the phone. After spending 2 hours in the store waiting for someone to talk with me over the phone. First they said that they didn't receive my phone, after providing them with the UPS tracking number. Now my phone was worth $0 because they found water in their phone!!! So I said, "Send my phone back!!!" Not possible, "You gave us your phone when you signed the contract."

Whenever I call, I always have to talk to a foreigner. I can't understand them. I requested them to talk slower so I could. I had them repeat several times. I request supervisor. It took them a min to come back to the phone. Same person came on line. I requested them to next please speak more clearly when they speak to us Americans because we are not used to foreign accents. She finally slowed down. This should be a requirement by T-Mobile to have people speak our language and be understood by your consumer. I was trying to find out about my personal information. If indeed it was hacked. Very important info.

So I upgraded my phone yesterday. I ordered the iPhone 6 and paid the $24 for next day shipping and they told me everything was ok. So my phone never came so I called and they said "Oh I'm sorry everything is on back order. It could take up to 3 weeks." Yeah no. ** that. Why did I pay the extra money for next day shipping then. Bye T-Mobile, I'm telling everyone I know never to go with this network!

In January 2015 we switched from another carrier to T-Mobile because my parents had such good service with them. Our problems started in early February. When we signed up we got 2 new (never used in sealed boxes) Galaxy S5's and 1 new (never used in a sealed box) Note 4. Before the boxes were ever opened we had decided on unlimited talk, text and data plans for all three phones. My husband works on the road a lot so we depend on his cell phone to keep in touch daily.

When I sent in my phone to be replaced (at suggestion of T-Mobile rep) because of defective volume, they sent me a replacement Samsung Galaxy S4. When they received the phone, they sent me a photo that the screen was broken and so I had to pay $400 for the replacement. This was just two weeks ago. The replacement, by the way, was simply the front part of the phone - no battery, cords or back - and refurbished. $400 for this!!! They said this was the policy. I explained that I had originally bought the S4 from them for $165, so how could they charge me $400 for a replacement "part" - not the whole assembly. I further explained that I could have bought this S4 online for $90 refurbished - that's what S4s are selling for today. All the reps I spoke with couldn't defend this, but they said that this was the "policy."

I decided to switch to T-Mobile to AT&T despite some of the reviews I saw. I call T-Mobile, expressed my concerns about switching and they asked me for the zip codes where I normally use the service such as my home, office, etc, and they supposedly, verified it and I would get excellent coverage. Well this has not been the case. When I call my wife from my office and she is at home, we typically must redial about 4 or 5 times due to drop calls. And we are not even moving, so no handover issue or anything like that. However, I did expect some service issues based on the reviews I had seen. I do believe in "you get what you pay for."

Well what can you do? Cheap phone company, cheap service. You get what you pay for. Reception is terrible almost everywhere. I always have no service, and my 4G constantly switches to E. When I do have 4G, it is insanely slow and I have not even used 1 GB of my 3 allotted GB. Feels like they slowed down the internet speed because a bunch of people in LA use T-Mobile too (which I thought was illegal to do). Very disappointed. 0/10 wouldn't recommend.

I attempted to refill my account before the minutes expired. I received, without explanation, the following message: "Dear William, Your recent refill transaction for T-Mobile phone number [given] was not successful. This order has been canceled and you will not be charged for this order even though a temporary hold may appear on your account for the attempted amount. To refill again in the future please log in to your t-mobile.com account. Or you can dial *ADD (*233) or visit t-zones from your mobile phone. Regards, T-Mobile Wireless Customer Support."

I wish I could give less than one star for this company. T-Mobile is the worst experience I had. They charged me for no reason more than they should. They never said that I will be charged extra for any changes I made. They just charge as much as they want. Just received the bill of $255, for a single line. I called them and they said I made international calls. It's unbelievable, bad customer service, no respect, no responsibility! I had a lot of issues with T-Mobile for being charged more, for no reason. I am changing this phone company and I don't wanna hear about it. Never ever again!

I have several regular lines with T-mobile and have for 3 or 4 years. I dropped one of my regular lines because the "extra line for $10" didn't apply in my situation anymore and went to prepaid just for that one extra phone. And it was just a backup phone... one to use as backup or to call my main phone with if I lost it. Well about a week later it ran out of minutes and I hadn't even used it. I called T-mobile prepaid... which is a different company apparently because they were really jerks. I said I needed to see the usage on my phone. They said that they don't give that information out. I am not believing what I am hearing. I talked to a supervisor and he told me I would have to call the police and get a subpoena.

I have had 5 replacements with cell phones with T-Mobile. And my wife has had a replacement with her cell phone too. The customer service is bad. Every time I talked to a rep. They tell me all these promises about new promotions and they give me the run arounds about the services that they offer. Then when I actually go inside a T-Mobile store... It's a totally different story. It's not what they told me thru the phone. They were going to give me a upgrade jump with no money down... Any phone I wanted. Plus just pay a service change of 15.00. No money down for the jump upgrade. When I went inside the store... They told me it was not what they said. They wanted 350.00 down for the new jump upgrade and 80.00 for service change... And I still needed to pay the phones off if I wanted to do the jump upgrade.

They have no customer service, very bad customer service. You have to call 877-720-5195 and speak to like 10 different people. Then they tell you that they do not get refunds. They do not produce the service that they are selling. So T-Mobile is just stealing your money. T-Mobile are just crooks, I am going to drive my bus over all my T-Mobile devices tomorrow and throw them away.

I just received the phone and started using it today. The videos will play once, but if I try to replay a video (whether it be on Google, Internet Explorer, YouTube, or one created on my phone) it will either lag (play the complete sound before the video plays without sound) play with no sound, or play sound and video does not play. I contacted customer care, and was transferred to technical support where they had me reset some of the app settings which did not fix the problem. Considering I only have the phone 1 day, they told me that I need to contact the Google providers or Samsung itself and see why this new phone was having such problems. I also informed the technical support that the phone itself would freeze up and not work properly. I have been battling with these problems with the Samsung Galaxy 5 for quite some time, and this has become ridiculous.

Almost every other time I have to make a call, it drops or it will not go through in the US or outside the US.

I'm tired of T-Mobile. I been dealing with this problem for the past 3 weeks. My husband my daughters called me and goes straight to voicemail same when I called them. I'm so frustrated with this situation already and on top when I call T-Mobile they’re always saying to give them 24-72 hours so they can fix the problem and to turn on my Wi-Fi calling. What about if I don't have internet service in my house. Ughh!!! I'm thinking to cancel them and go to another company.

I was happy and satisfied with T-Mobile at one time. One phone one bill, then I took out a new phone for my daughter and got screwed with hidden fees that I was not told about. My bill was suppose to be $100.00, a little less or a little more and that was fine with me. After being with T-Mobile for four years now I am going to discontinue my service with them after I received a $150.00 bill this week!! I called customer support which has always been helpful but only to find out about fees that the retailer did not mention to me. In summary, T-Mobile cares about money, not me and not you. I hope that one day they'll start putting long time customers as myself first, and not last.

Worst experience ever. Added a new line to my plan and they said they would cover the 400 balance on my old carrier if I traded in my phone. Well when I got the reimbursement card it was only 45 dollars because they used the trade in value towards the new phone instead of putting it on the reimbursement card. I called and spoke to supervisors and a million representatives because I still owe AT&T 400 but they said there is not a thing they can do about it.

I purchased a family plan from this company on Feb 13 and bought 2 phones a iPhone 6+ gold for my boyfriend for $600 and a iPhone 6 for myself for $400 for phone contract and the family plan. The monthly cost is $191.63 a month. After March the nightmare customer service started in March when I was charged a 800.00 international calls. I was told we had the international plan as my boyfriend was planning on going to Africa. I called him to resolve issues connected to the business. I called them numerous time. I was lied too. Told I was getting credit for the calls because I was told that I had the international call when I purchased the phones. To date I still own the international calls. I think I have been over charged for these calls. The customer service lie and have unfair customer service practices. I would say buyer beware.

I closed my account with AT&T and switched to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with $139.00. When I received my credit from T-Mobile, it did not include the early termination credit of $155.00, or the credit of $139.00. When I called customer service to inquire as to where the credits were, they informed me that they couldn't help me and asked that I collect my paperwork and return to the store where I opened my account for a explanation. Are you kidding me? I'm regretting my decision to leave AT&T.

I have been a T-Mobile Customer almost 10 years. I went to the T-Mobile Store on 8-15 on Seaboard Street in Myrtle Beach to upgrade my Apple iPhone from a 5S to a 6 Plus. I was told they were running a special promotion called the Jump Plan. It would take my phone cost from $32 to 20 a month. I was told if I traded in my old phone which I paid off on the spot, I would also get a $125 credit. I was told it would appear by my second bill. When it did not, I called corporate on 9-29 to complain, they said they would look into it and I should hear back in 72 hours. They never contacted me back so I called again on 10-5 only to be told to call the Store on Seaboard.

I bought last year my son an HTC M8 as a surprise. I paid an almost $400 deposit for the phone plus other charges. Unfortunately, this past June someone stole it from him. I reported to T-Mobile's insurance company and reported it. As usual, they opened a request for a new cell, of course paying $175.00 as a deductible in order to get another cell. Back then in June I asked if they were available, and the answered was no. Called again on August and asked again for the phone, and the response was "We don't have it in warehouse yet..." Called a few times and last September 7, 2015, and they still don't have it available. Almost 6 months and these thieves saying they don't have them.

I have been with T-Mobile for about 10 years now... I used to like them, but as of the past 3 years they have been getting worse and worse. They overload the phones with a cap load of notifications/advertisements for new phones and whatnot. The best part of T-Mobile was how when you went over your LTE, you would still get good internet unthrottled. They come out with a new "free" plan feature every other month that is sold as a additional benefit but in reality just kills their horrible service more and more. Most recently is - unlimited 4G Wi-Fi up to 2 gigs with a 10 gig bank (rollover) but the beauty is now when you go over you get absolute shut service. I stopped investing all together, because after the first 5 days of the billing cycle I can't use my internet for 25 days. I used to make many small investment moves during the day, however this is absolutely not possible.

Trying to get your bill resolved with t-mobile is useless. The worst customer service I ever had. Never again. They overcharge you and there is nothing you can do. You go to the stores and you are been ignored. You call customer service and they are not listening. Every month the bill is different. Is never the same even though everything is standard. Could not take it anymore. Went to another carrier. Worst but the worst service ever. I should have read their reviews before I went to them.

I just got off the phone with customer service with a T-Mobile representative. Explain to Alex, that's her name, about the problems that I'm have with this LG G4 phone that I haven't even had for a month. The phone gets real hot when on the charger and when I receive phone calls the calls aren't clear... And when I put it on speaker it's even worst. It makes some type of noises. I have been with T-Mobile for a great period of time and I ask Alex could she send me a new LG G4 phone, not a refurbished one.

Bought a brand new iPhone 5s in December 2014. By February 2015 I had to take it into an Apple store to be fixed. By July 2015 phone quit working completely. Bought new galaxy 6 and finished paying off the iPhone 5s while also sending it in since it was still under warranty. The phone they replaced it with DID NOT work when we got it, it wouldn't charge AT ALL. Took the phone to T-Mobile and they had Another iPhone 5s sent to me as a replacement. They refuse to give me unlock codes for the iPhone so that I can sell the dang thing even with multiple phone calls to their customer service line. Now 3 months exactly has passed since I sent the iPhone in in the first place and they are just telling me that it was not a warranty issue and they are charging me $250!! T-mobile has HORRIBLE customer service and the employees are not friendly, or very knowledgeable and their reception is the absolute WORST!!!

Terrible service, called my husband 13 times at one time and never received a call. This happens often, every day. Troubleshoot doesn't work. T-Mobile I wouldn't recommend to anyone. I had Straight Talk, it's way better. I'm going back to Straight Talk.

T-Mobile USED to be a great company where their customer support made up for their lack coverage compared to other carriers. However this year, multiple times I have agreed to international calling plans only to have huge $3 a minute charges appear and the previously helpful customer service invite you to leave rather than ADMIT a mistake. Add that to the fact that their reception has gone from poor to atrocious and they offer no recompense or empathy to this problem. I have no idea why anyone would do business with them. If you are a stockholder I urge you to sell. They have got so bad the last year everyone is leaving. Such a shame. Used to be one of the 'good' companies. Not anymore.

If you have an option don't switch to T-Mobile. Nothing they say is true. I did a port into T-Mobile and submitted early termination Reimbursement documents on July 4, 2015 and was told to allow up to 8 weeks for application to be processed. It's now October 2, 2015, 12 weeks later and I am yet to receive reimbursement. Each time I call each representative provided different info. I was told be a supervisor that my application was approved and card was mailed out on Sept 11 and I will receive card on or by Sept 26 which I never received. Hence I called T-Mobile again on Oct 2 only to be told that the card was yet to be created therefore it could not have been mailed out. I am being asked to wait another 2 weeks, no guarantees to see if card will be received. Had I known it would have taken 14 weeks or more to process my claim I would have never switched to T-Mobile. Horrible experience.

I changed my plan from $60 to $100 on 9/17 since I bought a new smartphone. But for the first month, they charged me the whole month on new plan from 8/18 to 9/18 since I used my new plan for only one day. I never checked my bill this is the first time. I called the customer service to make it clean. The lady picked up the phone said because I used one day, they provided me the data, so I need to be charged like this way. I argued with her, I said it's obvious make no sense. But she still don't want make any change for me. Finally she may feel it's really unreasonable, she said she would check for me. Then she said she would change for me. If I am not insisted, I was fooled by them. I feel very unhappy. Since I never check the bill before, I used T-mobile service for almost 3 years, I am afraid I was be cheated before.

I signed up for T-Mobile service but was quickly disappointed in the service. I returned to my old carrier less than a week after receiving the phones for me and my husband. I returned the phones with the Sim cards inside the same week. I received an email confirmation that they received the Sim cards and received my money back for the amount I paid to get the phones. Now, they keep sending me bills saying I owe for the phones but not the Sim cards! How can that be when the cards were in the phones? I have received 4 letters in the mail from T-Mobile stating I owe them money despite my numerous calls explaining the situation. I'm not paying them a dime and will pursue charges if they continue to harass me. I believe someone at T-Mobile stole the phones and now they are trying to get me to pay for them!

I had been having problems with receiving and sending text messages my S5 and had called technical support about 2 weeks ago on Monday, July 14. I spoke to a woman who helped me cleared out the cache and sent me instructions for a master reboot. She had also promised a 1 gig to 10 gig upgrade for my account during the phone call. She advised me that she would be personally taking care of my issue and that I would receive a call no later than Thursday, that week. Thursday came and still no call so I decided to call. T-Mobile agreed to send me a replacement phone. This is my second phone and 3rd sim cards within a span of 3-4 months. About a few days ago, I received a text message stating that my 1 gig usage has been exhausted. I called T-Mobile on September 28th and spoke to another agent regarding this upgrade. He said what I said was not an offer and he didn't see anything noted in the notes regarding this offer.

I ordered a Certified Pre-Owned Phone through T-Mobile (as a new customer), paid for everything up-front and received a phone that was defective. They would not replace the phone (this is after I was told by IT that it was a simple process of them sending a working phone and me sending back the old one) instead I had to put out another $500 for the phone and before I even did that I had to send back the defective phone in order for them to receive it in time for my refund.

Have an old cellphone made by Samsung for T-mobile purchased at Walmart! Never under contract. Now I cannot just give it away but must wait for them to hopefully send me an unlock code when my friend needs a phone now. No wonder I cancelled my services with this company that is owned by another out of country company!! Service and dropped calls got to be too much so I ended up telling them bye bye.

Before I signed up with T-Mobile, I checked their website to look at their coverage map. My parents live in Northwestern Wisconsin, and my mother (who passed away 2 months ago) was in poor health, and I wanted to make sure I could use my phone up there. They show that I can use their "partners", which means that I can use other carrier's cell towers. Not only can I not use the internet (unless I'm using Wi-Fi), I can't even make a phone call here.

We had switched over from AT&T and was told that T-Mobile service will be everywhere. Lo and behold we did not get good service where we were at. I called multiple times to see if I could return the phones before I decided to switch back to AT&T. I was told "no," I was past the 14 day window for returns. So I filed a complaint and switched back my original carrier. Then I got a call from someone from corporate because of the complaint I filed to BBB and I asked to return the phones and she told me "no," then the next time she said I could return them after I told her I didn't have the phones anymore. Now they are billing me 1300 for the phones. Customer service here is horrible, so is their service. I wouldn't recommend them to anyone. Was told false information at the store.

Getting simple issues resolved w/ T-mobile requires MULTIPLE calls. Turning off VM took 9+ calls; getting account on the Zero Down upgrade took over 12 calls and the intervention of T-force; using JUMP took over 9 calls and NO ONE could answer why I "should have it" but didn't. Then came well over 20 calls about the return of a defective phone. In the meantime, I had to terminate several calls due to the noisy background in which I couldn't hear my agent. Following a BBB complaint about alleged "unreturned" defective phone (had UPS verification), attempted to call 611 w/ question about new phone. Waited over 45+ minutes on UNANSWERED hold at 6:10 a.m. EST; same thing a few hours later. Sent email to their corporate department about the call queue. "Cindy" of the corporate department advised that I had "called too often" and was placed in a 'special' queue. Odd how this coincided with my BBB complaint!

I be customer for 4 years and my phone it was damaged and they want charged me to replace my phone. I have insurance - I never use a insurance from the point and I open my account with T-Mobile... I've been paying $10 a month for the past 4 years.

I have been charged for approx. $22 for four international calls, which I never made. When I called on 611, to understand this charge, T-Mobile's customer care representatives were repeatedly telling me the same story again and again. "Sir this is done from your side". It's hard to understand that how comes without making any out of US call, I am being forced to pay for that. This is the worst mobile service because they are charging their valued customer for the services which they never used and their customer care doesn't mean to help the customers. They looks like recorded IVR which is repeating the same things again and again! Highly disappointed.

I was due to travel outside the country for 4 mos. and on the day of travel I went to T-Mobile specifically inquiring about a pre-paid plan that would hold my number and money on account for the time I returned. I was told that it was going to be on-account for a year if not used. Four mos. later, I go to T-Mobile to get another SIM card (since I misplaced the original) and then I'm told that the money I put on account 4 mos. ago was only for one month! "But that does not make any sense," I argued. "Why would I do that if I was due to travel for 4 months!?!"

I am a T-Mobile customer for quite some time. Couple of months ago, I added a second line but since I was not using the line as I originally thought, I requested cancellation of the line. I had to call them over four times with this request. Usually, I get an agent after 10-15 min, the person goes through the same song and dance routine and tells that I am handed over to cancellation department. There is an incredibly long wait here, I suspect by design. Finally, they disconnect and I repeat the process. Sick. To add insult to injury, the agent is not ready to cancel and reimburse the charges on a pro-rated basis. I have very frustrating experience with T-Mobile and would not recommend them.

I changed to MetroPCS; I called T-Mobile and request acct# and password and I mentioned to operator I was transferring acct. I changed my line to Metro. I received text from T-Mobile to charge my acct, I dial *233 as required. I called T-Mobile customer service and cancelled account. Cancelled account means, in universal understanding, to terminate a contract. The representative told me that account will not be charged and my account was zero balance. Next day I noticed funds at hold in my bank account and then it showed as charged. I called T-Mobile and I was told by Cesar that as per terms and conditions, my payment is automatic and will not be refunded. I was transferred to supervisor Mark who also confirmed that T-Mobile will not refund my money that will give me a month of service.

I went into the store after I was told numerous times that my plan would not change (that my bill would not go up from what it was) if I went in and received the promotional tablet that they was giving away at no charge. I looked at my bill today and my bill went up $102.00 just for adding the tablet to my bill. I had also asked numerous times in the store that this would not in no way shape or form make my bill go up any higher. I called customer service about the bill and was told that there was nothing that they could do since I added another line it made my bill go up. I then called back, was told by a customer service rep that it was their fault and that she was going to make it correct. She credited my account 39.97 but that still does not help me with my bill.

Scam!!!! Transferred from AT&T and they promised to pay off my bill of $306 but instead only paid me $165 and deducted the remaining $141 for my "trade in value" of my phone.... The trade in value has nothing to do with what it cost to pay off AT&T for their service so now I’m stuck paying out of my pocket to pay AT&T. So if you plan on switching to T-Mobile, your phone bill will be cheaper but it will cost you a lot more than what you expect to cancel service with old carrier. So beware of T-Mobile, not to mention everyone who works there doesn't have the slightest clue of what’s going on and don’t have any answers other than we’re sorry. If I could give no stars I would. These people have no idea on how to conduct good business...

31 days ago I received a Samsung Note 4 cell phone from T-Mobile under the manufacturer's warranty exchange due to the previous cell phone experiencing overheating. The new cell phone has same issue started about 2 weeks ago and now T-Mobile refuse to change, they expect me to do insurance exchange and pay $150 for a damage cell phone provided by them.

Don't get suckered in and scammed by T-Mobile. If I cancel your account and only had the service 3 days into your billing cycle they charge for the whole month... not cool. I wish this company would just go away. Their sales reps are rude and they add all these extra charges to the final bill. No wonder they are not BBB accredited. Definitely the "uncarrier" they're unhonest, unknowledgeable, you're sure to be unhappy pretty soon... trust me go somewhere else!

I can't talk on my phone with it making a scrambling noise then hangs up! Worst part is it's my business phone! Talking to important clients and so embarrassed when the phone start to act up. Can't keep a conversation for longer than 20 minutes. This happens everywhere I go. My phone service with T-Mobile business is terrible. I've been speaking back and fourth with the business sales manager but there's nothing he can do! I am fed up!

I recently switched from Verizon to T-Mobile because Verizon is a money hungry company that would not offer the consumer anything for the amount of money it costs to have them as a carrier. I went to the Danbury CT store and switched to T-Mobile. They were very nice in the store, showed me a map of coverage ** and gave me a free wifi router.

HORRIBLE!!! Over a yr. and they claim they're doing repairs to the cell tower closest to my house. Won't let me watch any kind of videos. Can't even see pictures or actual posts on Facebook. Can only see the title or headline. Gonna change services asap. They claim I use up all my GB in one day. How is that possible if I can't even read posts, much less watch videos. A real RIPOFF!!! Giving my money away for nothing. Even cheap services are better. My advice, "Don't Do It!"

Well to say the least T-Mobile told me they would take care of the whole bill when I get it and they lied. They only paid the early termination fees. They gave me nothing for my phones so I'm out 600.00 for the price of phones. They are a straight up scam. Don't go to T-Mobile.

Even though my service is excellent with T-Mobile their customer service is atrocious. At the time of purchase I was double billed for the phone I purchased. I placed 7 calls to T-Mobile's customer service department and they stated that they would credit my account. On the final call when I requested to cancel my account of 4 lines they stated that the T-Mobile store was responsible to credit my account. Lewis the Loyalty Member told me that he spoke to the Store Manager and that the store would contact me within 24 hours. After ending my call with Lewis I called the store and spoke to the Store Manager. The manager said he never spoke to the Loyalty Rep and had no idea of my issue. I must give credit to the manager since he resolved the matter immediately.

Provided all my requirements for a phone that could port over to Verizon if the T-Mobile service didn't work from my Irvine business (home). The sales person # ** LIED and told me the best scenario would be to purchase the phone outright instead of signing a 2-year contract based on my needs. He also told me I had to use the phone for 60 days before it could transfer to Verizon if I needed to do so.

I am a new customer to T-Mobile, so to those potential customers you may want to read this. I called about my visual voice mail; which I was trying to set up (following explicitly very basic instructions). Due to some glitch I received error messages. After speaking with numerous representatives in customer service as well as IT they were unable to fix the simple issue of my visual voicemail. In addition I felt that the IT rep was quite sarcastic and gave me a bit of a runaround, even keeping me on the line when he was done "helping" me.

T-Mobile service is SO bad that it can give the laziest person in the world enough inertia to write a review. If you are in any way considering T-Mobile, please take a step back and consider how much incompetence and misguided institutional hubris you can really put up with. T-Mobile is so atrocious that it has really started to impact the rest of my life. Please be warned: your cellular service will be crappy at best, yet you will be still be charged outrageous sums. Moreover, the average technician at T-Mobile has the IQ of a mule. God Bless America, except for those lowly degenerates at T-Mobile.

Since July of this year I have been trying to get erroneous roaming charges adjusted on my bill! It's now September and after receiving a phone bill for over $4000! I am very upset and disappointed with their inability to bill me correctly!

My wife have had her line with this company for more than 7 years, with additional 3 lines for each one of our children. Pretty much every two years we renew phones because the plan already paid the phones or in older days the contract expired. This is the first time trying to unlock phone because we feel that is not fear to have phones laying down while someone else can used and even worst is those phone are yours. To the point, my wife a year ago changed her phone because a problem with the screen, then a month later the contract expired and she got a iPhone 5S. This year two of my kids have a similar situation and change the HTC 1S for different reasons, and they send Galaxy S3 because were the equivalent, but at the same time they offer LG's so we got them and the kids never got to use the Galaxys.

I call a numerous time including the supervisor, his name is Aaron. When I talk to the representative about the problem in our phone. There's three of them told us "if you change 3 times in 90 days, we offer to give you alternative to switch the different phone because of the problem." The person I spoke his name is Cel and his employees ID is **. But when I talk to the supervisor he said it's false information about the alternative change. When I talk to supervisor it's sound like it's your fault why phone its hot. Since we bought this phone we return this a lot coz of the discomfort to use.

I went into the store on 9/7/15 to help troubleshoot my USB stick. The salesperson said I would need a new SIM card and that would cost $10. I specifically asked not to be put on any plan because I would activate that just before traveling. The salesperson assured me that no service would be activated. My bill was consistent with the $10 that I paid. When I called up customer service today since my device was still not working, they mentioned I had a $40/month plan on my account active since 9/7/15. The people on the phone were helpful and offered to change the plan to a lower cost one that I was interested in. I have been a loyal customer of T-Mobile for over a decade, but the in-store experience has made me wary of future relationship with them. BEWARE of the store. And, check what you are signed up for (without your knowledge).

T-mobile is the worst cell phone company ever. All my calls dropped, I could barely keep a phone conversation. There was never any service, things I didn't even know about were charged and they steal your money! I'm definitely switching phone companies once my contract is up.

I bought a phone at a T-Mobile shop that stopped working after 1 day. This started a nightmare of customer service people promising assistance on the phone, and then the assistance being cancelled (I was told when I called to find out why this had never arrived) by their supervisors. THIS HAPPENED SIX TIMES! Every time, nobody notified me that the promised help was not on its way. I still have a dead phone and no replacement in sight. First the customer service representative promised me a refund, since the phone was totally nonfunctional. This was cancelled without any notification. It went on from there.

I do not understand why they charge a $20 fee per line. I mean on a prepaid account there is no additional fees to reconnect. I mean, Verizon is a way better carrier and they charge $15 dollars for their reconnect fee, yet I don't think they should be charging a fee, at least not $20 per line. If a person is having financial trouble as it is to pay the bill why add more headache. I have 5 lines so imagine my pain.

Purchase iPhone six for my daughter on 8/28/2015. Switched from Verizon to T-Mobile for better rate. We signed up for four lines. On 8/29/2015, my son wanted to upgrade his phone to a Samsung 64 gig. He told sales associates which phone he wanted, but when he got home, he realized he was given the WRONG phone. He returned promptly to the store (within 30 minutes) and was charged a FIFTY DOLLAR RESTOCKING FEE!!! This was the error of the store. Hours later, I went to the store and demanded his money back (he had paid cash). They said they couldn't do a cash return but it would instead show up on my bill as a credit. I argued endlessly to get his money back but they declined.

I called T-Mobile and had all of my accounts switched to my husband account. T-Mobile made the switch and everything was fine. Almost a year later I get a call from a third party billing that states I owe $200 some dollars to T-Mobile. When I called to T-Mobile I spoke with a Cindy whom was very helpful, but she could not resolve the matter. I ask to speak with a supervisor - I was given to Cheron **. He was very polite, but when I tried to explained to him that I assume all the debt was transferred to the new number and if T-Mobile did not correctly switch all of the account monies over, that should not be my fault.

I went to T-Mobile because supposedly the monthly payment was supposed to be cheaper. The retail associates are **. They kept saying I had to get this and I had to do this. At the time we just went with it because we needed phones and AT&T, which we prefer, was a bit pricey at the time. Well finally they made it affordable so I called T-Mobile to ask if and what were going to be our termination fees. They over and over again told us that we had no fees. Even after asking how much we owed on the account they said nothing that we would pay first and last bill and that we would be done after that. The dumbass representatives screwed us big time. Three associates and reps told us the same thing.

I went in to get a hotspot for my office and was told that they needed to do a credit check for the service. I told them that I would wait because I was applying for a loan and the inquiry would hurt my credit score. 3 different representatives in the store all said, "don't worry, we only do a SOFT check of your score" so I went ahead and applied for and got service. The next day I checked my Credit Karma account and found that they had done a HARD inquiry, so I called the location where I'd gotten the plan and they said that there was some mistake and to call into T-Mobile support and they would rectify the problem. So, I called in and they refused to do anything about the hard inquiry. EXTREMELY DISAPPOINTED WITH THEIR DECEPTIVE PRACTICES.

5 days ago I got a Family Plan with 3 phones thru T-Mobile. Salesman was a complete liar. His name is Jose from the Leominster store. I was told it would risk free for 14 days. If for any reason that the service was not right for our family, we could return them within the time frame with no cost to us. The service is completely 100% useless in my area, unless using wifi. While returning equipment and canceling out our service within first 5 days, we now owe $50 per phone restocking fee. And we will also be receive a $150 monthly bill for absolutely nothing considering we get zero service. $300 dollars is will cost my family to be ripped off by T-Mobile. I will forever recommend avoiding T-Mobile to all I speak too.

Less than half of what T-Mobile claims you can perform per month with the $90 WiFi hotspot plan is a lie. We, (2 60-year-olds) never stream, never download music or other media. We are busy people rather than living on the web. We are not big YouTube fans either. Our data is used up before the month is out. We write down every session in a log and have found we are never anywhere near the fat lie T-Mobile claims a $90 plan covers. Amazing what providers are allowed to get away with unpunished.

I ordered two times from T-mobile online website. The first time they sent me a defective phone. The second time, they sent me a invalid refill card PIN number. I called customer services two times with more than three hours of calling and holding time. They didn't do anything except asking me the same personal information and transferring me to another lines. I returned the defective phone but they double charges me for it. For the invalid refill PIN number, they even told me to go the T-mobile store. The store manager told me to call T-mobile again. Another 40 minutes on the line to have them give me the valid refill PIN number. Many of them just get paid for listening to the complaints. Really unprofessional and useless T-mobile customer services that I had to handle.

I am being harassed by T-mobile bills for equipment that was returned using their provided return labels. They "investigated" the issue and cannot locate the packages so they are requesting me to provide proof to them. It kind of sounds backward, what can I do to stop these people from bugging me?

I have been a customer of T-Mobile, before it was T-Mobile, 14 years. The last several years have had problems getting a signal for service. So, they sent me booster to put at home that was suppose to help me get the internet service. It worked ok for a while. Within the last week, I can't get service at my home nor at my job, which I never had an issue before and it loses service in and out while I am out in town. I called the IT dept. He read all his little scripts. Nothing would work. He suggest I take it to a T-Mobile store, which I did. While in the store it worked like a charm. Worker told me "Well sounds like something is blocking your service." I am thinking, REALLY?? He could not offer any help. Said phone looked good to him. So, now I am stuck with a fancy 4G phone that is not worth a flip if it never works! I will be moving my services and I DO NOT recommend this company to anyone!!

T-Mobile is still building out their network and I have had a lot of trouble with cell signal, dropped calls, static, etc. T-Mobile's customer service department credited me with some of my monthly service amount, sent a cell signal booster AND a CellSpot router, to help me with BOTH cellular network calls and wi-fi calls. They could not have been more competent, both with the representatives in the Philippines and the USA. Their customer service is truly exceptional, especially compared with Comcast and other telecom and internet service providers.

For two months I was not able to use my service so I switched over to the pay as you go plan and the representative promised me that my $120.00 credit for the two months I did not have service would be transferred over. I asked the representative for an email to confirm this so if I have any issues I have the proof. She told me that T-Mobile do not send emails but my account is notated. So next next month I get a text that my services will go off if no payment is received so I called and the rep said that it was automatically being done. Okay August I got it now we're in September and no service. I called and spoke to the rude and disrespectful representatives at T-Mobile about my credit for this month and I was told there no notes on my account. WHAT?!! Now what is going on?

This is the worst customer service ever. Be careful with T-Mobile. They charge whatever, you don't even know. Very bad, choose different company.

I was charged a payment twice in my debit card but when I inquired about it I was blown off twice & both payments weren't even the same amount. They were made back to back by T-Mobile & they even had the nerve to tell me my statements from the debit card company, my bank, & I was wrong even though it's a DEBIT CARD & the money was automatically taken & how much & to whom for each transaction!!! In other words they want me to believe they're right, & me, the bank, the bank statements, & all the missing money is wrong. They even have the nerve to tell to you like they are better & talk over & interrupt you when you're asking questions.

I just got switched to a T-Mobile prepaid plan (100 minutes free for the first month because Brightspot/Target customers had to do so). Two weeks later, I got cut off in the middle of an important phone call because "there was no credit on my account." My cell and online account stated I needed to purchase more minutes, yet I KNEW I was far from 100 minute use (received or placed). After searching on their website for a detail of my minute usage and my 2nd call to T-Mobile, the new representative COUNTED my minutes and saw that I had only used 44 min out of that 100. "Sorry, glitch in the system, my manager is okay to credit you..." you name it, the apologies repertoire!

I switched from Verizon to T-Mobile a couple months ago and the T-Mobile reps at the store told me that they would take care of up to $650 from the ongoing Verizon plan. I got my bills from Verizon and I contacted T-Mobile and went to their store multiple times, but they never paid it back and I keep getting bills from Verizon that now I have to pay back in full almost $1000. Do not change your plan until you are completely done with the payments is all I can say or there are cell phone companies like this who will completely make your life miserable especially if you don't get much income.

If you think getting a contract with T-Mobile might be a good idea... you are sadly mistaken. I made the awful error or thinking they might be a good company. After having sprint for 2 years my iPhone broke and thought maybe t-mobile would be a better company for the small town I live in. It was worse. I never thought that could be possible. I went in March 2015 and got the galaxy s5. They had (and still might have?) a 2 week trial period so I thought hey, why not give it a try? I got it 45 mins away in Sarasota Florida. As soon as I got back on the highway and plugged the phone into my auxiliary cord to play music was the first indication this company blows. Sarasota is a huge city and already had no service??? I shrugged it off and continued my way home.

I was told that T-Mobile would pay my entire bill and cell phone from AT&T. Fine! Went for it - sound fine, my monthly bill would be the same every month. Everything was unlimited. Cool, no worries. Called AT&T, cancelled my contract with them. Come to find out I did the biggest mistake - went through a HUGE SCAM WITH STAFF MEMBERS of T-Mobile. I wish I never left AT&T, but I guess that's how T-Mobile employees receive their points on the other end by ** others up. $776.00 is now coming out of my own pocket to pay for the "entire" bill T-mobile employees told me that would be covered. Guess what was ONLY paid...the termination fee! Garbage money! SMH. ** sucks **!!! I would never in a million year consider anyone to join T-Mobile...service SUCKS BALLS! SMH. GPS! Guess what I have to use...the LIST! Because it won't ever load! SMH!

I switched over to T-Mobile in May. I mailed in my old devices and a copy of my bill from my previous carrier. I received several emails stating that my devices have been received and also a reference number that they had been processed. I keep getting emails that I should receive an email with T-Mobile the value of the devices. I've never received the email. I continue to contact them through email and get a standard reply. I have called several times and keep getting transferred because they have no record of receiving my devices in their system. The last department I talked to told me if I mailed the devices to them now they would honor the 60 day trade-in. I asked him "how can I mail in devices I don't have?" All I have are emails from t-mobile as proof that I mailed in my devices. Looks like I'm out of $1400.00 because all I get from t-mobile is the runaround.

I moved to Georgia, and wanted to ask some questions online. They asked me for the last 4 digits of my SSN, and I provided them. They said that those 4 numbers DO NOT match the information they have for my account. Called T-Mobile Customer Service, and they told me to go to a T-Mobile store to show them my SSN. Went to a T-Mobile store, and they told me that they CANNOT make the correction... They told me "You HAVE TO CALL CUSTOMER SERVICE." Called T-Mobile Customer service AGAIN, and they told me AGAIN to go to a T-Mobile store, and call them from there. I went AGAIN to a T-Mobile store, and got the same answer "We CANNOT make the correction, you need to call T-Mobile customer service." So I asked them to call them from that store.

My Nexus 5 started turning off and on and optimizing apps one day out of the blue.. I do remember doing the update on my phone. So at first my phone would turn off then turn on optimize my apps (which took forever to do that) then it would be on for a little bit then do it all over again throughout the day. After a few days I called T-Mobile because my phone got to the point where I'd be lucky if it stayed on for 20 mins. The girl told me all the tricks to restart my phone. My phone wouldn't even let me reset it. It would interrupt and try to turn on again. Finally got my phone on after optimizing apps. She said "let's do a master reset". Luckily I had everything backed up. I Completely wiped my phone and it still did it for about a week. Because I cracked my phone T-Mobile wouldn't send me a new one without paying the insurance for it!!!

I was calmly and politely asking questions. The representative I spoke with, Ashley, lost patience and became short with me and uttered the ** word so that even I could hear it. I was absolutely shocked. I will never do business with them ever.

I been having with my phone for a while and is been replace a high cost but the phone keep messing up. I need to have a good phone to communicate that's why I'm paying a high bill but it seems like this company only care about my money and not the bad service they are providing me.

I added someone else to my line. They bought their phone at COSTCO and returned phone 4 months ago and I am still being billed for that phone on a monthly basis. I have tried to resolve this issue with COSTCO and the kiosk at COSTCO plus by calling customer service to no avail. Every time I call they say they will resolve it but each month I go through the explanation all over again. This is causing me undue stress. I will pay my bill but my next step is to contact the Better Business Bureau to report them.

I purchased a phone from T-Mobile, it was a Sony Xperia. I have had to replace the phone twice already because it doesn't work properly. The last phone I received has been freezing again and the apps won't open. I have called T-Mobile three times, I would say I have spent about an hour each time and went to their store twice. The last time, the representative at the store stated that most Xperias were having the same issues to call customer service which I did.

After believing that Sprint was possibly the worst cellular provider ever, I decided to offer my business to T-Mobile. It has been a 24 hour nightmare. In the past 24 hours their sales department charged my credit card incorrectly, botched the shipment of my devices twice and as I type, they are botching it for a third time. I was advised to cancel my services with Sprint and purchase 2 SIM cards from T-mobile and call back to have them activated (there are only pre-paid T-mobile stores in my area) because it would be easier and financially easier. When I called back, the rep asked for my credit card 3 times. I told her that. After the 3rd time, I wasn't comfortable with her constantly asking for it and not providing me with a reason as to why she still needed to enter it. Eventually, I asked for a supervisor who told me that it wasn't necessary to ask for my credit card information so many times.

I went to Crabtree Valley mall T-Mobile store to buy a screen guard for my LG G3 mobile. The store representative Gabriela told me that there is no screen guard for LG G3 in the display section and told me that she will check in their storage and asked me to wait. But she made me wait for nearly an hour and also she switched between two customers within that time and after an hour one customer who she was attending told her that I'm waiting for her for a long time. Then she asked me what I want. I asked her is there any screen guard available in their storage. She then told me there are no screen guard for LG G3 in their storage. She blamed me that I didn't ask her earlier. This is the worst customer service I ever experienced. She could have told me earlier but she chose not to and made me wait for an hour. I would advise people to not to go for T-Mobile.

I have been with T-Mobile for 13 years. I paid almost $900 for a new Samsung Galaxy Edge. T-Mobile sent me a replacement that keeps rebooting and freezing up. So they send me to my local store for a new replacement. The local store says they misled me because they don't do warranty exchanges. 4 hours later they finally tell me that the problem is that they have no more replacements, they are on backorder. I am now so upset that I wasted a week of my time and only told the truth after I caught them lying. I am upset that they have no respect for me or my time. I am throwing away my phone, taking a huge loss because they won't stand behind their product.

I have been a customer for over 10 years with a three family line, paying over 200 a month. I pay insurance monthly included in those bills yet when something happens to my phone such as dropping it I am required to pay 175 and go without a phone for a day while they mail out a refurbished phone that has problems all in its own before I get it but I can't trade in my cracked phone and avoid the charges. I always end up with a refurbished phone that has problems from the get go. There are suddenly no loaner phones to provide. Who can get through a day without a phone the way our culture is? At least make loaner phones available if you are going to charge 175 for a "new" phone, which is never the case.

We were told by the store manager that our devices were completely paid off and when we finally decided to cancel T-Mobile all together, we are left paying an extra 200 for our devices that were supposed to be paid off a couple months ago and they said there isn't anything they can do and if I don't pay it, it'll all go to collections. Not happy with them at all!

This is the first time that I have ever written a review in my life and I hope to save anybody that's thinking about using T-Mobile services, please don't! As the owner of a small business I am always looking for ways to save money. In February of this year I saw the commercial where you could switch carriers and get reimbursed. Immediately I thought I could save on my bill and get reimbursed. I thought this was a win-win for me but it became the biggest mistake ever! They had no problem taking my 2-month old iPhone from Verizon and making me purchase the exact phone from them. I was cool with that being that I was going to be reimbursed for it.

Everyday from about 9 in the morning to about 6 I get no service! No bars at all, can't send texts, all calls dropped (if I can even make them)! WiFi is fine. I can't call customer service with no service! Twice I've clocked out at work and used work phone only to be told they're "analyzing their system"!!! How does that help me? And why am I paying $60 a month for "unlimited" coverage when I can't use my phone?? I am not using them again after this month runs out, but would dearly love the satisfaction of telling someone at T-mobile WHY! The customer service is laughable. The whole company is laughable. So... if you'd like to pay $60 a month to NOT have ability to make or receive calls or texts, and have no recourse but to silently slip away from the T-mobile fold, then get T-mobile.

Left AT&T because of ridiculous high prices. T-Mobile said they would reimburse me the final price of phone for switching. It's been 5 months and no reimbursement. And now they Tell me to wait 8 more weeks. What they do is make you wait 3 months and then call you saying they can't read the final bill you submitted, you will have to submit another bill. Then they say it's another 8 weeks. Even though both times I had a T-Mobile representative submit the (same) bill. To make things worse, I've already had to switch out the phone. Still get no reception, can't use things like Google Maps, can't send pictures in text messages. This is just a new nightmare. And the bill is climbing higher and higher. These companies are all the same.

On February of 2015 I had a carrier with Verizon and decided to switch to T-Mobile by taking the opportunity for the first time because switch to T-Mobile sounded too good to be true and it was a battle from hell for four months. When I had done the proper steps to switch from Verizon to T-Mobile and waited for 8-12 weeks to receive a bank card from them on mail, I discovered that after T-Mobile told me that I had received it on mail I told them no and found out that the care customer input the wrong address on the system.

I paid over 1,000 for 2 Note 2 cell phones when they 1st came out. My cell phone was working real good with no problems. My phone got stolen. I had to get another phone thru insurance. They sent me a refurbished one. My cell phone keep freezing, & freezing. I took it back to the store. They said that I had to get another phone on the insurance. I paid 175.00 2 times. I got the other phone. It worked fine for 2 months. It was acting up again. The cell phone had a black screen. They told me that my insurance won't cover it. T-Mobile has the worst experience in selling you cell phones & horrible customer service.

I bought one brand new Sony Z1s at T-Mobile. Something like 10 months after the phone just stop and don't turn on again. In 07/10 I request the warranty (and was authorized) and a new phone was promised to 08/03. In the 07/21 the T-Mobile confirm that my phone was received in his warehouse. Since the first date was not done they open a handset research form and promise the new phone for 08/13. And again no phone.

T-Mobile has a poor retail sales associate, waiting to receive services is longer than what they promised when you are signed in. Especially, T-Mobile store located in Cherry Hill, NJ (Haddonfield and Route 70). They kept me waiting their services for an hour with a few customer. Slow services. They have to do something to improve front desk customer services at the location above. Hope that my next visit this location would be change.