T-Mobile Reviews

They violate HIPAA laws and purposely discriminate against people with disabilities and any person that for whatever reason do not have the ability to shop online and do not care. Their employees are rude and uncooperative when offered a solution to make a purchase while outside to follow the policy they state is mandated though it is not in my state, county or city. Their chat support employee told me to have a good and disconnected the chat when I was trying to simply describe his employees' rude and callous interactions with those with disabilities. He never let me finish and offered no options for someone with my situation. #boycottmobile.

I went to T-Mobile in Wedge Wood Ln, The Villages FL and experienced handicap discrimination practice (which is a VIOLATION of federal LAW!!) STOP hiring children that think they know what they are doing. This location had an employee that told me to leave the store because I cannot breathe- severe lung disorder. This is a disability, not a luxury. This employee would not allow me to even speak, only to state YOU NEED TO LEAVE THE STORE. Second point, in the state of Florida, there are ZERO mandates and restrictions. I am speaking to an attorney regarding this issue Monday next week.

I have never had so much trouble upgrading a phone. After 6 hours (and 12 days) of asking for help, none of our phones work. They cannot get the sim cards registered properly. We were asked to leave the store because they don't help people with Sprint legacy service. So we ordered our new phones online and waited nearly two weeks for them to arrive. Upon opening them up and following the instructions exactly, neither of the new phones would make or receive calls. And our old phones no longer work. We've been on the T-Mobile online chat for hours and they were no help. Then we tried calling a representative (lucky we have a 3rd phone to use) and they cannot understand how to set up the new phones either. Now we're stuck with 4 phones and none of them can make or receive calls.

I was with T-Mobile for 20 years 10 years straight I've when I decided to leave. They try to charge me for a phone that was paid for. Also it was put on my credit report. I sent copies to the credit bureau and it was removed. I highly do not recommend T-Mobile.

Their customer service used to be good years ago. Not sure what happened. Called to add a line and trade in device for promo. Thought everything was set up but went to store to do transfer and nothing was set up correctly. Called customer service again and whoever I spoke to days ago apparently had no idea what they were doing because nothing was done. And nothing the first guy told me was getting honored on my account. Wasted about 10 hours between store and calling. So I guess their reps can lie and tell you anything because T-Mobile won’t honor it. Can’t believe anything they say. Go somewhere else!

Yes I chose T-Mobile because of the. Reliability. I pay monthly for 3 screen covers and 3 insurance policies. My bill is between 380 and 310 a month. I have a crack in one of my cameras on the back (only because I didn’t know they offered screen covers for the cameras) and I’m trying to get some support and I’m being told I need to pay $99 to get supporter. I don’t have an additional $99. That’s why I pay insurance monthly. I want the company T-MOBILE to really look into this. Insure should be quick, easy and repair inclusive. I want to call T-Mobile when I have an issue and because I pay my bill on time and I pay for so much protection I want to be protected....not charged! A supervisor with T-Mobile said I could not make a complaint.

I bought a iPhone 12pro brand new. Cost is over $1000 charge. I start having call drop. No internet either. I call them. They say it was the ship because of the new service 5G they Change that. Same thing. It keep having the problem. They say it was the phone so they told me to call Apple. Wish I did call Apple. They say that it was something with service Network but they willing to help me By replacing the phone with every refurbished phone. I told them I just paid over $1000. For a new phone and that last them a week that phone wasn’t good. Why I should get an refurbished phone if I just paid for a brand new phone.

Bought a phone and a connection with T Mobile and I do not have any coverage in my area. I live in a small town, and T Mobile tried for several months to help, because my calls were not coming through and when they did they quickly dropped. Nothing seemed to work, so we thought it might be the phone, had it replaced. That didn't work either, just poor reception in this area with T Mobile. Decided to change providers, now T Mobile will not unlock my phone.

I had awesome service in NC so I thought OH would be too, WRONG. Worst ever! I get 1-2 bars of strength and little to no internet that’s locally. VERY POOR TO NONE, which I’m paying for. They add taxes monthly also not just flat rate of $40 monthly unlimited. I definitely would NOT recommend T-Mobile.

Transferred over from Sprint to Tmobile. In 2018 purchased two phones. I was told that the lease was only going to be 18 months. After the lease was over, I continued to be charged $55 for the phones. I called Sprint and Tmobile multiple times and nothing was mentioned about the month-to-month lease on the phones after the completion of the 18 months. I have been paying $55 for an additional 18 months and now I am out of $990.

T-mobile offered my family new phones Oct 2020 and son's phone got stolen as the insurance I uploaded the police report they still wanted me to pay the same price of a down payment on a new phone. So we figured the insurance was going to give us a new iphone 11 as we paid 250 down in store to get all new devices, Let me tell you their scam.. So they let you pay for insurance monthly and tell you to file claim when you do it ask for 250.00. Well had to wait 2 weeks to receive a nasty iPhone 11 all scratched up in mail. I mean these are used devices for the same amount as buying a new one, Assurant bills TMobile the whole 899.00 and refuses to take the phone back. I gave them pictures of device, hair is stuck in the plastic and I just wanted to throw up.

I would give them 0 stars. The most horrific experience after being their customer for 11 years almost... Worst customer service ever, with people that are lying in your face when actually don't want or cannot resolve your issues, worst signal and especially if you have a 5G phone don't expect to have 5G signal anywhere. Also I've bought a $1400 Samsung Galaxy S 20 Ultra 5G from them and after only 3 months didn't work properly and they've done nothing for 6 months of weekly complaining. In the end they changed it with a refurbished one the blocked after 2 days. So please do yourself a favor find a better option, my experience was traumatic as I lost many days on the phone with them, not hours, in 6 months I've lost days!!!! Just yesterday the whole day until past midnight when I was done with them for good.

If you are thinking about using T-mobile, DON'T! I have been trying to clear up a mistake on THEIR part since January 11, 2021. I returned a defective phone that does not work and tracking number shows it was delivered to T-mobile warehouse in Texas. They are still trying to charge me for the defective phone that clearly shows it has been delivered to their warehouse. So far, I have spoken to over 25 representatives and several supervisors. Now they are saying that the IMEI # for the defective phone shows it is still in use. Firstly, the defective phone is incapable of being used. Secondly, a supervisor confirmed the IMEI # of the phone being used does not match the IMEI # they are showing is being used. Even with all of this proof, T-mobile still wants to charge me for a phone that I clearly do not have.

I had been with T-Mobile for 6 years and was generally happy with quality of service, devices, etc. One day my phone broke. I needed to two factor authenticate for work, so I ran to the store to replace the device. For whatever reason, the t mobile employee had to give me a new line. Apparently, I was supposed to cancel that? So now, I have been paying an extra $40 for the past 6-7 months. When I spoke to your customer service they said they'd only refund 2 months. I asked for a manager, who apparently didn't want to hear it, so she authorized the service rep to give me 4. Better, but... you're still stealing from me. They don't care about your customers in the slightest. They just want their cash. I used to be a huge and vocal fan of t mobile for 6 years. Now I'm canceling my plan, and I'm gonna trash talk them for at least 6 more. PS, the money in no way matters to me. I refuse to support criminal enterprise.

Before Sprint I had excellent signal for both: calls and Internet in anywhere. After Sprint acquisition it's a nightmare to make a call or surf the Internet even in my own home. Many callings to cust. serv. and got a lot of excuses.

I got a notice on new plans and went to the store location in the letter and it was closed! I then called and finally after 15 minutes got a human who gave me another store location and I went there and it was closed! I then spent all afternoon trying to get a human being to speak with and after 10 phone calls and leaving a call back number could never get a human being! Worst customer service ever! Wasted all afternoon! Complete Idiocracy and total retardation!!!!

I got a text message from T-Mobile about a promotion they were having. I called about it and was astonished when I was told I was going to get a FREE Galaxy S21, a watch and a fabulous plan with 2 lines for $27.50/mo. I didn't want 2 lines and was told that there would be 2 chips and as long as I didn't use the 2nd chip, I would not be charged for the 2nd line. I paid a deposit and all I had to do was send my old Galaxy to them. I ordered a cool phone case, and a wireless charger from Amazon and was so excited about that new purple phone and rose colored watch I was going to be getting in the mail. When it came, I followed the instructions for switching data from my old phone to the new phone. Complicated for me, but I did it.

The bad news: Any time you DO have service issues you will not be compensated even when the issue lasts for months. The tech support line is not as knowledgeable about your service area. They just troubleshoot so it might take 45 minutes to get anything done. They change to Philippines call centers at 4pm CST-believe me this will frustrate you. When you do get a credit to your account you will lose data. They say you don't but your service will slow down. Trust me.

This company is horrible! I'm so mad that we were forced to have TMobile after being Sprint customers, we are switching asap! I haven't had service on my phone on 3 weeks, first it was randomly roaming while I was home, then I lost all bars completely so cannot receive calls or texts. First time I called was told need a new Sim card due to merger, went to store next day to get one and they put 4 in and none worked, sent me to another store where they were just plain rude so I called again and was told they'd make a ticket to investigate and call me back the next day, except they never called so I end up calling them again where I got cut off or hung up on twice, they say they'll call you back but they don't and they tried saying there may have been a possible outage in my area but for 3 weeks?! And my husband's phone still works!? Ridiculous. Will be taking my business elsewhere VERY soon!

Had to return phone because no service in my area. Did exactly what they said. Called so many times and they said, "We’re working on it". Now it’s on my credit report! NOW they say I never called!! Scam!

If I could rate them a zero I would. Less than zero if that was mathematically possible. First it was the change in bill with higher amounts without warning. Next experience was ordering my upgrade. Paid and did not get notice this phone was on backorder until I had already paid. On chat over an hour with 5 different agents who could not answer a darn thing. A nightmare just to get this order cancelled. I am shopping for a new vendor after over 20 years with Sprint. Has not been the same since T Mobile took over.

I'm a Sprint customer, now T-mobile. This merger is pure garbage, they keep saying I'm with T-mobile but when I try to take advantage of their promos they tell me I can't because I'm a sprint customer!!! That's nothing to what happened and what I'm dealing right now, on Feb 28 I decided to take advantage of a trade in offer, $800 for my s10+ and monthly credits of $33 towards S21 ultra 5g which will only change my monthly payments by $16. My S10+ had a cracked screen so I started a claim with the insurance Co.

I've been a Sprint customer for 20 years in good standing. Time has come to upgrade one of my aging phones that is dying. I went on their site and picked out a phone and when I went to check out it wanted the entire amount now. I called them and got excuses and they said they fixed the problem and I could buy it in a couple days. A few days later tried again and still the same. I also noticed a 3rd line on my account that I didn't ask for and was being charged for. I called them and made them remove it and refund me. They we're also charging a fee on top of it. This went on 3 weeks and each contact resulted in same behavior and services added to my account I never asked for.

I actually do not like TMobile. They charge me over 1000 and I haven't been with them. Someone stole mine identity and they're making me pay 1000 or more. What the ** is wrong with. I will never go through them or Sprint. ** off tmobile and sprint. I hope people has better luck with you than I do

T-Mobile has raised my plan price without consent. My plan went from being $100 to $138 monthly. They claim it is tax inclusive but I have already been paying taxes. So what taxes are they adding? I complained on the 28th of February via Sprint Chat on the website and was told that they could certainly change my plan back to the original plan. The customer service rep Ashley then proceeded to try and sell me add ons and items. I said no thank you and to please revert my plan. She then informed me that I was no longer able to revert my plan and that they exchange for this is a $50 trade credit (that is useless to me since I want to leave sprint anyways and upgrading means another 2-year commitment).

I have been trying to work with T-Mobile since last year. I have told them that the reception in my area is not good. I have spoke on Facebook as well as over the phone and this issue has not been resolved. I have told them that if they don't fix the network issue I will go with another provider. They are telling me that I have to use their wifi or someone else's but I shouldn't have to do that.

Switched from Verizon a few years ago. Big mistake. Brought one phone over and selected what was supposed to be a free phone for adding a second line. The Revvl Plus, that was supposed to be free, ended up not being free. Despite adding a second line, they charged me monthly for the phone. When I called and asked about it, they said they don’t remember that offer, so I had to pay for the phone. The phone is garbage. Started failing immediately. The lighted soft keys stopped working. It would only make WiFi calls.

I placed order online for Tmobile back in November, there is promotion for $950 if you trade in your iPhone 11 Pro Max for the new iPhone 12. I signed up with T-mobile for that, called back the customer service named Nicole. She help me to get return label for my trade in devices. Sent them my trade in phone. I followed up on her to check that Tmobile received my trade in phone. So she says did not received the package, I have the tracking number, its says delivered on December 30 2020. I been calling them many times. I would says more than 10 times since December 2020 until now March 6th 2021. I would suggested do not trust Tmobile to send your trade in phone. All this company is a fraud. They never honored your promotion. They just want to get customers. Now I am lost three of the iphone 11 pro max. Even I have proof of the delivery, never get resolved. I am never want go back with Tmobile.

Don’t waste your time. It may be cheaper than other services, but it isn’t worth the amount of migraines you will have. Not only is it the most time consuming customer support out there, they rarely solve your problems and if they do they charge you money for their time. On top of that, they lie. They told me they were sending me a new SIM card for my phone so I could have service and it has not shown up yet. It’s been almost 2 weeks. The representative said 3-5 business days. They charged me $121.71 for service I didn’t get to use, said they would give me a $50 credit to alleviate the bill, They didn’t. This company is just a legal scam business.

Me and my 65 year old mother got an iPhone 12 and a S2O FE on promotion to switch to T-Mobile. We were told and showed on the graph by T-Mobile agents that we would both be receiving excellent service and it would be 5G! We have had the premium plan now for about 6 months and we have had the worst service of our lives. We have called T-Mobile numerous times (between 10-20) on their recorded lines and made complaints for dropping important calls, texts, videos and video meetings, and we went through all resolutions with them. February 20th 2021 I was given a 50 dollar credit and told I would receive a call from corporate within 3-5 days.

2 weeks with this company was more than enough to realize it's no good. I transferred over from Cricket to T-Mobile and it was a bad decision. I travel a lot and T-Mobile just doesn't have what it takes to provide me with good service. I am in a business account so I need to go thru a rep and she is horrible. My rep, Christal, from the TX RGV area was bad from the beginning and got even worse after she signed me up to the point that she would not answer calls nor messages just adding up to the bad service from T-Mobile. NEVER AGAIN!!!!

T-Mobile at first appeared to be a step up from Verizon's shoddy customer service. I was able to set up cellular services with T-Mobile and have my phone numbers ported quite easily via phone with their representative(s). That always seems to be the easiest part when attempting to obtain any service - T-Mobile is not an exception in taking potential customers hard earned cash and in a prompt fashion. Their reps were courteous, friendly and appeared to be quite knowledgeable — again, a step up from Verizon.

Called and ask for best deal today on a phone. Trading a Pixel 3. Offered Galaxy S21 for $700, with a $400 trade and would pay $300. Repeated offer back to girl on phone. Drove to quakertown PA store and asked for the deal. Two employees in store. The gentleman said yes, $700 and $400 trade I would be paying $300. I agreed to $300. He completed transaction and I said I would pay $300 now but was told no. All credits have to go thru until I would see balance to pay. He put a receipt in bag and handed me bag with box receipt. Receipt numbers do not match transaction.

I am caught them in an act of committing Fraud. They attempted to deny any wrong doing and would not show the agreement to me in writing just over the phone. When I told them to cancel the transaction they then use a delay tactic. It now going on three weeks. Since I told them to cancel the transaction. They sent the phone the next day anyway. I called to get a return label in which they stated they would mail me one. Waiting 5 days, no label. I called again, Requested was mail for them to email me one. I wanted for them to do that in which they finally did. Then said my account was activated and that I needed to go to a T-Mobile store to show them my ID and then they could cancel my account and provide a full refund.

I upgraded from my Sprint galaxy 10 to a T-mobile s21. The first week I had outstanding mobile data speeds I pay for unlimited data, the last week my data is so slow I have had to keep it in wifi, I've ran 10 speed test in the last 2 days. Every one takes forever to stars once it does instead of the 180 gbs, I now have 3 to 5 gbs. I have reached out to sprint/tmobile. I get the same stupid answer they have no idea what's going on. I had t-mobile 4 years ago, I had the same 3rd world service then when I got sick and left to sprint, now they own sprint.

In August 2020 I noticed that there may have been a security breach on my internet service due to sudden dropped calls, restricted access to certain Gov. Sites and extremely long load times. So naturally I called T-Mobile to inquire about my concerns. Instead of helping me to gain some sense of security they in turned decided to place extreme fraud blacklist and security measures on my device which caused a ripple effect of hardship.

I've been a Sprint consumer for a few months and everything been great. After the T-Mobile and Sprint merger I was told to go to a T-Mobile store and get a T-Mobile sim card for a better experience. Immediately after getting the sim card my phone stopped a connection. They then swapped me back to a Sprint sim card and it still didn't work. After swapping sim cards 6 more times and 30 hours cumulatively in phone support I quickly learned that their customer service consists of randomly hanging up because they don't know how to help and transferring you constantly so you have to reexplain your issue each time.

I had purchased wifi and was told it would work in my area. It would not. Couldn't get no connection. I eventually cancelled my wifi with them and was told I did not have to pay anything. Next thing I know I am receiving a collection notice for 50.00 amount for something I never used. Also never got any letter from them just this collector notice. Way to go T Mobile for no service and trying to screw up someone's credit. Also kept asking for a supervisor that the rep kept asking me why do you need to talk to a supervisor. I never got to talk to a supervisor. Do they even have one. Guess not.

We went to the T-mobile store on Cleveland Blvd in Caldwell to merge our plans. We were coming from two providers besides T-mobile, but the guys in the store were great at providing an affordable option at a great value. Anthony was patient and upfront about what to expect on our bill.

I received a promotion to get a free phone if I add a line. I got the phone. I did not like it, in the meantime I saw a new promotion trade your phone for a s21. I inquired about the promotion and tried to see if I can just replace the phone I didn't like with the s21. After all it is free so I own it. Talked to multiple representatives. They said, "Sure. I don't know why we wouldn't be able to do that for you." So after weeks passed and they are trying to give me a deal it was shut down by supervisors. I was not asking for much. I just wanted to be satisfied. I am still without a phone and I'm currently looking for other providers since they are not willing to work with me. I've been with them for 10 years. I've paid for the s21 5 times over but yet they are willing to lose a long term customer.

I thought I'd change carriers, so tried TMobile. They were great on the phone, promised me a tablet (I got one), said I could keep my number (wrong) and said in a day or so they would port my phone, etc. After putting in new sim, going to visit store, and a long list of other attempts to get up and running, I was without a phone that could make or receive calls for about 2 weeks. I eventually went back to my original carrier, got a partial refund for the tablet (paid $70, got back $46.00)! And they had the nerve to bill me $25.00. I called to protest and got no help. Why should I pay for service I never got? And crediting me $46? Really? Never again. Plan to go higher on this matter.

I contacted T Mobile in October or November 2020 about mobile internet service. The representative seem knowledgeable and knew what he was doing, then he sells me mobile internet guarantees that the service is available in my area without research. Long story short there was no service available and I sent back the modem on time in perfect condition. I was assured that the issue is resolved no billing will happen. Since then I have been billed several times for different amounts I have called in talked with several Reps that assure me that the bill has been voided and yet I am still receiving bills and threats to report me to the credit bureau. This leaves me no choice but to fight back and make this report and take legal actions if necessary.

I came here to try to buy an IPad for my daughter's birthday that is tomorrow. My representative Kevin advised me that there was only an LG and one iPad I could choose from. I had to ask twice how much the iPad was. The first time I asked him he told me how much I would pay monthly and the second time he said “It’s around $600.” I then asked if another store would have the iPad I wanted. Where he then said he couldn’t know if another store had it and didn’t even attempt to try to help. Customer service is key in sales and the customer Service here was horrible. Go to another store.

I switched to T-Mobile in November 2020 with 5 lines from Cricket Wireless. I tried in 5 devices (3 iPhone XR and 2 8 pluses ) all in good condition without any damages. I received 5 shipping labels to send my old phones to T-Mobile and I ordered 5 new iPhone 12 as part of a promotion. The shipping labels had the wrong IMEI numbers listed for 3 of the 5 phones so I called to correct so they mentioned they will fix it on their end. During my initial call the customer representative mentioned they will call me back when the trade ins are arrived at the warehouse to add the promotions. I never received a call so I called them. They mentioned they will call me later to add my promotions to my account but never called me so I called several times but they were not able to add the promotion to my account. They promised to call me back but never was able to call me so I keep calling them for the promotion.

After 60 days and over 3 hours in phone calls I was promised a deal so that I would not change to AT&T. After all that the bill still came in at a higher amount than it was suppose to. When discussed, even though they say they tape all their call, they could not bring up the call between me and retention department promising the deal that they re-nigged on. Went to a supervisor who would do nothing. I am officially taking my 4 phone numbers to AT&T after being with Sprint over 28 years.

My connectivity has always been poor since I am rural, but I am commuting distance to DC. Sprint gave me a booster box. I returned it because they don't work on Tmobile. Tmobile refuses to give me one because they are building out towers. All 5 towers around me are pointed away from me so how does that help? I have called them at least 20 times. I have heard every excuse in the book. 2 new SIM cards, updates, resets, nothing. My emails don't send the 1st time. My phone and tablet can both be sitting and suddenly say I have left my home network, or no service at all or 3G or 2 bars LTE. The connectivity just bounces around.

Tech support told me my issue with the S20 was internal. Told me I would NOT receive a refurbished phone and then the next thing I know another tech person is telling me they can't help me and that the last tech person lied. They have to do warranty exchange and I have to pay 800 something $ for a used phone that has an internal issue. I'm so upset I cried. T mobile has been my service since voicestream. Now they (everyone that works there) tells me something different each time I call. Tech support even called me back telling me I would get a replacement only for the next guy to tell me, "NO. Sorry." Smh. I will pay off my account after years of being ripped off by nonsense and lie after lie and go with Verizon or a respectable company!! It's wrong to make someone pay for a brand new phone then give them a refurbished phone!! Unbelievable!!!

I cancelled my T-mobile account in November 2020 after many years of paying promptly on autopay. I switched vendor. T-mobile confirmed I closed all 3 lines, same phone #s of many years. In December 2020 the company auto-deducted $82 from my bank and sent an email to notify me my next payment of $92 is scheduled for autopay in January 2021. I spent several hours on the phone to resolve this. I learned from the first representative what that phone number was. I explained that it's not my phone line.

I am a disabled person with limited income. I rely heavily on my government sponsored cell phone service. My service is with qlink which operated between Sprint for calls and texts and Verizon for internet towers. Since TMobile bought out sprint my service hit rock bottom. I get great signal but because I am not a paying TMobile customer they slowed down my connection speed so much that I can not get into my doctor's appointments nor can I access my pharmacy to refill my heart medication's. I am taking **, ** and **. These are serious medications. Before I found out what TMobile was doing (from their website) I was about to switch to them. Now I'm going to buy everyone's TMobile phones that are willing to switch carriers just to toss them in the trash. Do whatever you can to not use TMobile.

Please don’t trust this company. When you try and cancel, they don’t allow you. I called several times and asked reps to help me cancel because I realized I didn’t want a pre-paid plan but each time I called, they either put me on hold or disconnected me several times. They even said they had no record of my purchase but they had no problem charging me! I even called the corporate headquarters and the woman who picked up literally hung up on me as I was explaining what happened. This is a sketchy company. Thankfully my bank is looking into it. Stay away!

I switched over to T-Mobile because they had good prices and a discount for first responders, I even asked them specifically are nurses eligible, I was told by someone on the phone that I was eligible. I traded in my phone, got everything set up, and two months later was told that I am NOT eligible for the first responders discount. I think it's a disgrace that a company as large as T-Mobile would discount the work that nurses and doctors do by not offering them a discount. I feel like I was taken advantage of by switching over to T-Mobile just to be told later that I'm going to have a higher bill because what they told me in the beginning was a lie. I would not recommend T-Mobile, and as soon as I can pay my phone off, I'm out of there.

First of all, I've been a Tmobile customer for over 5 years and had no problems. Great price, good network. For Christmas, I wanted to buy 2 iPhone Pros and surprise my wife on the holidays. Called Tmobile on December 17, 2020, spoke with customer service, asked for promotions. He said there is buy one get second for $530 off with a new line. I said, "I don't need a new line, and other carriers such as Verizon have great promos of free phones for new clients..." He told me to wait to see what he can do.

I will get to the point, first their 4g lte steal my internet and give it to everyone for free, aka 4g lte cell spot shows up as 5g some times when I get home. Which that cell spot came years before 5g. Next their 5g is worse than Verizon 4g, no not lte. In the woods my friend with Verizon gets 300 down 100 up, I get 0 there, but if I go up about 300 feet to get T-mobile 5g I get 30 down 2 up, and verizon's ping is better by 10 to 20ms. Same story if I go to the city, and we try again. Even right on top of tmobile's tower I get max 80. That's not even talking about their outright lie that they claim their 5g goes further, it does not. Verizon's 4g, and 4g lte go further than tmobile's garbage 5g. Yes I have 5g phones, I have the Ultra 20, Note 10, and S7 plus tablet.

Sprint is the worst. First, they charged me $5 more per month than they were supposed to. Second, their service was bad - dropped calls, no connection to web, etc. Third, when I dropped their service, they billed me anyway. I was month to month, my phone was paid for, and I canceled 8 days before my bill was due. They have got a collection agency hounding me, threatening to destroy my credit. Don't use Sprint. Mint Mobile is cheaper and has superior service.

T-Mobile trade in program and promotions is the worst: Let me start by saying I've had Tmobile for several years now, and I used to think that Tmobile was the best phone company ever, but the truth is that although I had financed several devices throughout my time, I had never made a trade in/promotion deal, and in this, Tmobile is not any good at least my experience, is the worst.

Recently switched to T-Mobile being the map showed 5G at my home. I run a business and work from home. Purchased phone and plan to only return home to not even get half of my bars, let alone 5g. My live stream was blotchy and very pixeled. I went within my 14 day return period to be told I would have to pay a $70 restocking fee, that was never even mentioned during the sale. I could understand if I just decided that I didn't want the phone. However, I love the phone, just the map coverage is a lie. Make sure before purchasing that you test your area by maybe looking at a friend's TMobile connection at your home and in your area. I'm currently sitting at the Tmobile store on Amity Road in Conway Arkansas, on hold, waiting on rep to take my call. Also to make matters worse, I had to leave my Dad at home who is on Hospice, at home, lying in a hospital bed in living room, in his final stage of Glioblastoma brain cancer.

HORRIBLE customer service!!! I attempted to replace my internet provider with their home internet and got terrible service. I called the next day to return it, but they didn't follow through on e-mailing me a return label. I called again (each time on hold for OVER an hour) to be hung up on after waiting over 2 hours. Finally, they e-mailed a return label which I then shipped out the next day. 2 bills later and many phone calls with lots of hours on hold...it STILL isn't cleared up. DO NOT USE THIS COMPANY!!!! They are nothing but a pain in the butt to deal with!!!!

We’ve been with T-Mobile for 19 years, like many folks we had to cut costs due to the pandemic, I switched services on the last day of our billing cycle so not incur extra charges and lo and behold, they charged us $280 for services we had been paying $130 for for 10 years, we were under no contract nor were we paying for devices. Is this what 19 years of loyalty gets you? Do yourself a favor and go somewhere else!

I was a T-Mobile customer 17 years. They did my family DIRTY! We returned a phone not knowing why it was not working. It could go underwater so we never thought water damage. They penalized us for denying water damage then made us pay $660 for a lower quality phone and would not talk to us. We canceled 4 days after paying the last bill and had no balance. Then they sent us a "final bill" for 15% more than any previous bill (and those bills included paying off a phone that is now fully paid off). I have called multiple times and the ONLY service I get is the representative will take notes but no one ever calls us back. Tmobile used to have excellent customer service but has continued to go down hill and this episode sealed the deal for my family. Run away!!

We switched providers and joined T-Mobile with a seasonal phone trade-in promotion. We were told they did not have the phones we wanted in store, so they'd be shipped to our home within two weeks (at which point we would come back into the store to complete the trade-in). Two weeks came and went without any word from T-Mobile, so we called them. They told us we'd now need to wait 3 months for our phones. They did not provide any alternative solutions. The rep did not care at all.

I switched to another provider after 15+ years with T-Mobile. When I switched I had a zero balance because the monthly bill always came out of my account. Three months LATER I get hit WITH a bill of $250.99 threatened with collections BECAUSE THEY NEVER SHUT OFF THE SERVICE!!!! AND I WILL BE CHARGED ANOTHER MONTH BECAUSE THE FINAL BILLING ISN'T DONE - ANOTHER $70+. These miserable excuses for human beings threatened my excellent credit rating!!!! And put my back against the wall. I was not in contract with them.. My phone was paid for....These people are criminals and are robbing consumers blind because they FAILED to shut the service off at their end. What an absolute piece of CRAP T-Mobile Is.... Do not sign on with them under any circumstances!!!!

Thanks to Alleiah from Texas, a T- Mobile Expert, my experience was outstanding. She should be recognized for her excellent service and professionalism. All customer service representatives should take note.

WORST CUSTOMER SERVICE EVER!! I have spoken to THREE reps (Nikko, Benjamin, and Andrew) with each telling me they were transferring me to a manager) who REFUSED to give me to an ACTUAL manager regarding an on-going issue I'm having with my NOTE9, which I use for both personal and business, not to mention was over $1000. I am now on the second replacement phone which has done the exact same thing the 2 other phones have done, so it's defected too! Which means, according to Tmobile's policy, that they now are supposed to replace it with a new one. Andrew kept me on the line for 2hrs and 7min before saying he was transferring me to his manager to take care of that, all to disconnect the line!

I am a 13-year customer of T-Mobile and went into a store in Woodbury to upgrade to a iPhone 12 Pro. I was told the "trade-in" value for my iPhoneX along with $200 customer loyalty bonus could be used toward the cost of my phone which is the ONLY reason I upgraded. That amounted to almost half the cost. After several WEEKs waiting for my credit to be applied and my $200 "gift card" to come to me I discover that is a LIE.

Tried to contact Customer Service regarding two questions but we humans have a limited lifetime and don't want to spend a big part of it waiting for help. T-Mobile has frequent software updates and almost everyone is a disaster is one way or another. It seems like the follow-on updates are to correct what they screwed up in the previous. When you can talk to someone they blame it on Samsung. Unfortunately, the updates are shoved down your throat whether you want them or not and I have found no way to shut them off. And I really don't have hours to spend waiting for the "expert" to help me out.

I love T-MOBILE! It's fast and I love the unlimited data. I used to have another plan with a different company that would slow the speed of data once it reached a certain amount. I could start loading something and walk away several minutes and come back and it would still be loading. My daughter, son-in-law, and I share a T-Mobile plan together and it's cheaper this way. MUCH cheaper than the snail service I used to have!!

Worst customer service on the planet, hidden fees, overpaying for terrible coverage that doesn’t work more often than not even in the city I reside in. Switch to Visible Mobile. $40 unlimited everything, a $200 gift card after second monthly payment plus a free gift, better Verizon network coverage, keep your phone number (good luck getting your phone unlocked by T-Mobile) faster network and better customer service. Free SIM card and they overnight it for free. Super easy to switch.

I had Sprint 19 yrs. No problem. Since Tmobile merger nothing but problems. First beware of their "promotions". They said they would give me 500.00 for my old phone (toward a new one), well they said it was a loan and if I quit before 30 months I would have to repay the "loan". Huh? (No commitment huh?) They have my old phone. Second when I was there the sales person must have asked me 12 times do I want their tv package. 12 times I said no, when I got my bill today there was a charge for 73.33 on my bill for it. 3rd after I bought an iPhone 12 from them and wanted to upgrade to the 12 plus (next day) nope! I would lose the 500.00 they gave me for my phone plus my old phone. BEWARE, BEWARE, BEWARE!

I'm on hold AGAIN for almost an hour so far without talking to a human. 8th phone call to T-mobile over the same problem. About a week after we signed up for their service, my phone stopped working. I figured out my Wifi Calling didn't work, despite my T-mobile rep telling me my phone I brought to T-mobile was compatible.

I had a decent time with T-Mobile service, but once I tried to leave they stuck me with a bill for a suspended line I had cancelled. Despite repeatedly saying that they would cancel the bill it instead kept growing and they never call me back after repeated promises. I called in late September to cancel my T-Mobile lines effective at the end of that month. However, I was charged for a suspended line in October. I called on 11/9 and spoke with Arnold to remove this charge. He said he’d remove my card from the autopay and escalate this issue and call back within 24 hours. He never called back. I called back on 11/12 and spoke with Brad. He told me to wait another day for a call back and didn’t see any notation that Arnold had ever escalated the issue, but only that my card was removed from autopay. I waited 24 hours and never got a call back.

Went to the store to add a line for my daughter and they screwed up and put her number on the phone I had for years after being on house phone with them for 4 days my phone will make calls but will not receive them.

I have been with T-Mobile for over 6 years and since the Sprint merger I have not received cell service so I paid the devices on the account and switched to Verizon. After paying off my devices T-Mobile has refused to unlock my phone due to an unpaid balance. However at the time The request was sent I had a -balance on my account. They are charging over $600 for a balance for one phone line.

I ordered to T-Mobile hot spot for my daughter. It wasn’t enough data for school which I was assured it was. So I went back to the store and they insisted I get a new phone line and pad to get more data for hot spot. They told me this would make it better. It did not. I spent 80 more dollars a month for nothing. They said, "There is no contract and you can cancel at anytime as long as you pay for the equipment." 140 dollars for the pad. So I call to cancel the account cause I can’t get any service even when it shows bars and they want to charge me until the next billing cycle ending 28 days later instead of the day I actually cancelled. So instead of paying 140 for the tablet to end contract, I had to pay 80 more for the rest of the month till the end of billing cycle.

So I have been a customer of T-Mobile for 9 years, and don't usually have to call customer service so I never knew how terrible they are. Recently there was a promotion according to their website, if you're transferring lines from a different carrier, you can get 2 iPhone 12 Pro Max for the price of one, so I convinced my wife and sister in law to switch from Verizon to take advantage of the offer, so we call customer service and visit 2 different stores to confirm the offer which they all confirmed it.

Got their service fee month ago after their sales person assured me they have the best service in every zip code I gave her and even specific streets as well which basically my daily life moves around. Charged my card for SEMI card and activation fee, I received the card and had two words on my phone screen - NO SERVICE. I couldn’t believe and was confused because I gave them my home address and work address and the sales woman assured me it’s the best ever while the reality is it’s a 0 service where I live and the town and barely somewhere I work and I’m self employed so I need a phone that I can use so I contacted them to find out why I have no service. They gave me more lies. Every time they said, "It’s because we are doing some maintenance so the service is even better than now."

T-Mobile contacted me and was able to resolve this to allow my phone upgrade.

Well, our bill is not that bad at all, we been with T-Mobile for the last 4 years and it has been a good experience, we have 3 lines and at the beginning we started with only 2, and for the last year or so, I switch jobs and had to get a phone for myself so that’s how we end up with 3 lines, if it was on my power to do it, I would like to lower the price for customers that stay with their phone providers for less monthly charges per line or per package, it would be great if we get compensated for been loyal to a phone company regardless if is AT&T, T-Mobile or whatever provider you feel more comfortable, also may be some perks for people over 50-years or 55 so it can be more affordable for us, we don’t have to have all the latest technology and don’t have the help to learn all the new features on the new phones.

I bought a phone from T-Mobile ( HTC with plan) which did not work (having issues with connecting to the T-Mobile network itself) changed the phone twice before I came to know they no longer supported the phone so they gave me an option to get a replacement - a Samsung edge which I took. We were with them for the next one year during which the phone had no issues, we cleared the phone balance to unlock and I switched, one month down the line my phone fell and had a crack on the screen, went to Samsung store to get it changed where I was informed that I should first check with T-Mobile if they can unlock it once again if required (international).

I switched to T-Mobile in September from Verizon. I switched because It was promised that the network was better and faster with new nationwide 5G and that T-Mobile would pay off the balance remaining from my current device on Verizon. I was told to bring in my final bill and I would get a Visa card to pay it off. I went in with the final bill and learned that I was misinformed and not eligible for the promotion. So I had to pay off my device from Verizon. I spent hours trying to fight this and still there is no resolution. Then there is the network. I am still not able to use apps I enjoy like TikTok unless I’m on wifi. The network is too slow to stream videos. Often it is too slow to even load photos on social media like Instagram. I called many times and there is no resolution.

I am being charged for a premium voice mail at $4 a month that I don't even know what the service is. Once rep explained I told her no service sends my voice mail in text form to me. I asked for credit.

I got T Mobile three days back. I received iPhone 12 Pro Max 256 GB ($1300) as per the plan. And immediately noticed scratch on the front screen. I called to T-Mobile customer service about that scratch and I was told T-Mobile will replace the device. I went to store as per the instructions from first call to verify the device, store representative checked the device and concluded as manufacturing defect and asked me to call T-Mobile about device replacement. I called to T-Mobile customer service again, and I was told phone will be replaced, but cost ($1300) will be charged on my account, I have to return the phone, after phone is returned the amount will be credited, and asked for the signing documents again.

I cannot strongly enough discourage any and all to avoid the new T-Mobile. First, I was T-Mobile customer years ago and I was very much impressed by their customer service. I moved to a new location that had a worthless T-Mobile signal, so I had to switch to AT&T. Years later, I rejoined T-Mobile. Despite their promises that they had a good signal, it turned out T-Mobile had a very inadequate signal at my new address. After 7 months of waiting for T-Mobile to provide the promised signal booster, they told me to find another carrier. They were unwilling to compensate me for 7 months of crappy coverage.

My husband and I both have horrible cellular service especially when we try to surf the net. Lagging won't download images quickly. I have called to complain and when I do I am unable to understand the technician being they are from a different country. They usually run diagnostics on our phones and cannot find anything wrong. Therefore giving us a credit on our account. This last time they replaced our Sims cards in both our phones and this did nothing. I do plan on going to Straight Talk soon because of this. Would not recommend them to anyone.

My experience with Rachel at the store in Palm Harbor, Fl. was awesome, never have I come across a customer service rep with such appeal. Her knowledge about the product, its needs and my personal needs were incredible, she carried herself like a true professional, but with a human side, we're both from Ohio so maybe that might of been part of the chemistry. I will forever recommend my family and friends to Sprint/T-mobile services and products. Definitely a 10. Great employee award to Rachel W. Johnny **.

I was with T-mobile for 14 years and reported multiple times about not getting signal at my job. I waited until my last bill and switched to Verizon. My Tmobile bill was $105 a month but because I switched they send me a bill for $257.50 and said it’s a prorated bill for 4 days. Every time a call customer service they hang up on me. This is **. And I will be reporting this to the BBB. I can’t believe this is how they treat active duty service member.

Was fine with sprint for 7 years. Then coverage dropped. Phone was throttled to 28mbps wifi. I pay good money for internet, and T-Mobile shut my speed on phone down. My iPad with sprint still runs over 200mbps. Only when I repeatedly complained did the speed boost. It’s a joke. They are trying to save face because they can’t handle the bandwidth needed. I’m off to Att. Try my coverage with them. Too bad... I was a loyal sprint guy. Shame on T-Mobile.

iPhone 11 Pro is still locked after I paid the full amount. T-Mobile keep saying I have to use the phone for 40 days in the U.S. with a T-Mobile sim after this I can unlock it. I am currently in the UK until next year and the phone is in Germany (birthday present for my mum). Never ever T-Mobile again!!!

My wife and I recently purchase two phones. I was approve for $2,800.00. We all know I could have purchase three phones with the above amount, however my wife and I was mislead by the rep and the manager, when they had suggested that it just happen on the same day that there was a promise buy one and get the other free. They made us paid for the other so-call free phone and said that each month that we will see a credit for the other phone that suppose to be free.

I don’t understand why this T-Mobile hires Philippines to do customer services? Worst experience and service in the US network ever!!! THEY NEED TO CHANGE THIS AS THEY DON’T UNDERSTAND US LANGUAGE. When I call in, they put me on hold for 40mins and then you get another Philippines who start. I do not recommend.

I was told 50 per line. That's not true. Supposedly 5G but it's more like 2G. It buffers all the time on the data and drops calls. Customer service since signing the contract has been horrendous. The two phones I got were way overpriced (I should have done my research before purchasing).

Face time and other limitations! We’ve been unable to access and use some of our features for a substantially long time. It is still the same lack of problem solving from T-mobile account. You have to spend exuberant amounts of time mostly waiting while they try and play the value card. Unfortunately we have detailed data to provide an accurate account of these unfortunate circumstances. There is a huge disconnect with t-mobile and its commercial account holders. These experiences have left use indifferent in t-mobiles reluctance to improve these services and there are just such unfortunates. Lucky for use we have the power of social media to express our experience. At the end of this we will have parted ways. A lost customer with a thorough review.

Looking for a headache? Try T-mobile services. I am serious, recently I experienced network lost while I was on an urgent task, and when I got to their branch, they sold me out a new sim instead of solving the issue, haha (is not it funny)?, their improper management caused me to pay more and after 12 hours I still do not have network coverage. Moving to another network would be better from what I experienced.

I had the greatest experience in a T-Mobile store on Mangrove in Chico. The customer service was outstanding. It took about 2 hrs but we got it done. The reception is outstanding. I loved Oscar and Arizona. Thank you very much.

Initially signed up for a plan and 3 months after they changed the plan on me and wanted the full payment. I told them to listen to the recording because the plan I initially signed up for by an agent is not reflective of the pricing. The Lead person did not want to do her job or listen. I have proof T MOBILE, you guys have the recordings and yet don't want to listen to them. They refused to listen to what I had to say. Worst Customer Service and no regards for customer.

I had the worst experience upgrading my phone, I was originally with Sprint, they don't have any customer service at T-Mobile, I had to go two different T-Mobile store, call customer service 6 times and each time I got different price and no explanation on why, I end having to speak with a supervisor, then went to another store where I finally got my phone and the guy was totally non informative. Now I want exchange my phone and can't cause T-Mobile has 14 days policy. When sprint had a 30 day policy. I miss sprint wonder customer satisfying service. T-mobile always want money. And never satisfying the customer. There's a lot more that happen. Not happy customer at all.

** obese female mgr screeched at me the moment I walked in. I said I cant mask... She screeched 2 more times so all customers stared at me! She admitted she was discriminating and denying me service! Unbelievable! She just cost TMobile $100,000 with an ADA complaint. No business from me or my family. Buh bye.

Like a lot of other people I'd give zero stars or negative 5 stars if I could. We tried TMobile and could not get service. Complained numerous times deaf ears. Switched carriers to inland and it's great. Tmobile sent a bill for phones which were no good to us and wouldn't work with us on bill. Service reps rude and kept talking over us. I would strongly suggest going elsewhere from our experience. Ripoff!

T-Mobile executive office runs its operations solely based on their ego. I had an active connection with T-Mobile. One day I lodged a complaint against T-mobile, it was a genuine complaint, I sent the complaint directly to their top executives in writing. Following which the executive office of T-mobile blocked my access to my account. T-mobile and its top executives are corrupted and lacks integrity. The executive office of T-Mobile abused its powers by blocking my access to my phone account. Corruption to the max...

We have been with pre-paid T-Mobile for 10 yrs.. The credit in our account has vanished 3 times and they tried to say that the money ran out but I make copies of my balance every 2 weeks. I had to argue with very poor speaking CSR but after emailing copies to them they replenished my account with the missing money. Now they won't refund the money that was in my account when I closed it! Their service is fine, their Customer Service is terrible and their non-English speaking CSRs are always ready with an excuse about your balance or their poor service!!! I'm so happy we went to another carrier!!!

Being T-Mobile customer for years, I was pretty satisfied living in New York and never experiencing any issues, until I started traveling and eventually moved to a smaller town in California. Service became pretty poor and eventually I switched to a different carrier and got unlimited data and much better reception for almost half a price. Discontinuing the service was excruciating, took almost 40 minutes on the phone with an customer support that tried everything to make me reconsider and finally going to charge me for another month of service... I strongly suggest to avoid that company!

I heard on the radio, and saw on TV, that T-Mobile was offering a promotion when current Sprint customers (I was, I had 4 phone lines with Sprint) were to switch to T-Mobile....that T-Mobile would "pay off your phones, up to $650 per line). That sounded great! I immediately called, switched my cell plan to T-Mobile, filled out the proper documentation to receive 4 new phones (which arrived 2 days later), and to return our phones for that "up to $650 per line" refund. Well, needless to say, that was a lie! Even though we owed less than $650 per phone, the catch is that you only receive "up to $650 per phone" if THEY deem that your phone is worth that amount. Funny thing is, how can brand new phones that Sprint says have a balance due of a fixed amount, suddenly be worth WAY LESS because T-Mobile says they are????

Because of AWFUL customer service I'm paying for 2 phone and 1 One is broken The rep should have file it under my insurance and didn't. I've asked to return the broken phone and they will not allow me to. WHO willing asked for this plan. My advice go to Verizon.

They have the flakiest employees that seem like they were trained superficially for a day. They know next to nothing that I can't look up or do myself. If you actually have an issue they are not knowledgeable and are also unprofessional when they know they don't know and become condescending. If you did not purchase your phone from Tmobile or Sprint they are condescending as well. God forbid, you port in your own phone and ever have issues with their service or ask them for real technical help, they will treat you like a third class citizen as they become impatient when they realize they don't know what they are talking about or what they are doing, so at best resort to blowing smoke up your bum and at worst, treating you like dirt underneath their shoe.

I started the Jump program on 9/04/2020 and since then I have had nothing but trouble. They sent my new phone through the mail, I received it and I sent the old phone into their warehouse. I received an email saying they did not have my phone so I started dealing with customer service and got the runaround for a month telling me that they could not find the phone I sent in.

This phone has so many connection issues. I reviewed this phone for weeks before purchasing. I get it and start having specific issues with connection, dropping calls, search issues etc. only to find out that I was looking in the wrong place for my reviews. DO NOT PURCHASE THIS PHONE. There is a software issue with this phone that Samsung IS aware of and has not put out an update to fix it. You will call in and someone will tell you to factory reset your phone, they will say they have not heard of any issues. Let me tell you, if you look it up under connection issues you will see all types of review. All the major carriers push this phone knowing it has issues which is wrong...Shame on you! And shame on samsung for not fixing the issues. I've always loved the Galaxy phones, cheaped out on this model to save a few bucks, sure wish I had not. Now, I'm stuck with a 500.00 piece of junk!!!!

Their customer service sucks. Have had to call 6 times to get my phone issue fixed, with 1 refurbished phone replacement. Refurbished phone did same thing. The 5th time they said it would be replaced yet again. After a week of waiting for an update I was told, when I called them, that they had done nothing. I'm basically paying $1,200 for a paperweight and they will not remedy it other than send me refurbished phones that do not work either. The problem is also something they know about but they kept saying I caused the problem.

If It was for me I give them no stars but I have to give then at least one. This is for everyone. This company is really bad, is not trustful. They offer you something and without you knowing they scam you. If they send you something to sign make sure you read it before signing it because they change everything they told you to a different deal and when you know it you call for help and they don't help you. They just said you sign it. And Like a said I learn my lesson because for trusting this company. They put me an to a deal that I didn't want. They offered me 2 phones that supposedly there were half of and they end up charging me full price because the agent that help me put me an a different deal, different than what he told me that's why don't trust this company. If you will get with them be careful. They will scam you and they have very bad services and they don't help you with nothing.

T-Mobile's customer service is the absolute worst I have ever experienced in my entire life. They have no knowledge of their own products or services. You can call and ask a question and receive a different answer each time. Their reps are the most unprofessional I have ever dealt with. Verizon 4G is faster than T-Mobile's 5G even on their true 5G spectrum. Voice calls are extremely unreliable. I have worked with their supervisors on and off for over three months and my issues still have not been resolved. As for T-Mobile's LTE internet service, DO NOT GET IT!

I purchase a latest brand new Samsung Note 10 plus on Dec 2019 with ~$1300. I expected high for 5G. Reality is suck. I see blocks instead of face for video call, I lost my way while I am using Google map. I informed about that to T Mobile customer service and they just said nothing wrong with their network. I just degrade to my network to 4G, and used as convenient. 9 month old phone gives me a problem after updating T mobile software in one morning. No SIM card detected! When I go to store, they cannot fix that problem, but offer to upgrade by trading this phone with $250+ (Don't remember the exact figure). 9 months original price of $1200!

Can't give a lower rating because you have to rate from 1-5, but a couple of months ago I terminated my contract and the agent taking the request fail to cancel 1 line out of the five we had with them, because I was enrolled on autopay they kept withdrawing money out of my account and making silly charges to bring my bill in the $120s for 1 line, Not only they ignored my request, they violated my trust by withdrawing money out of my checking account right and left, and every time I called to make sure I was going to be refunded for their obvious mistake, It was one disappointment after another, still 4 month later after the incident and still have not received my refund, they are thefts. As an advice, every time you make a change into your account make sure to supervise their work, because if you don't it will came to hunt you.

I was a Verizon customer for many years and had no real service issues but it came to a point my wife and I both needed new phones and since they give away the farm for new customers only to make it back 10 fold on existing customers I could not afford an additional $100 per month for 2 years to get new phones. In comes T-Mobile, they had a promo with Galaxy phones buy 1 get 1 free so I took the leap and got us 2 S20+ phones and was given an agreement stating what I would be paying monthly less taxes.

I am trying to call my kin in Singapore. It is stating that no route found. I pay 15$ extra for international calls. Still I could not able to do for what I am paying for. Customer care is not available at these times (11 pst).

I been with T-Mobile 5 years, they have the worst service. I have a lot of drop call. Almost 10 calls or more. They been telling me for the past few year they going to upgrade the services. They have not do anything. Just getting more customer and service is worst because more people using the same antenna. It is shame.

T Mobile is horrible. Stealing people money. Customer service is the worst. Hanging up on people, lying to people, using them through insurance horrible. Don’t depend on these horrible people. Unbelievable taking advantage of people.

I have had T-Mobile service with the military discount for almost 2 years. Since the beginning, I have had horrid service even though the coverage map clearly shows 5g. I get kicked of T-Mobile completely showing no network service at least 3 times a day and have to reboot my phone to get back on. Sometimes repeatedly. I have bought new phones and got a signal booster. Yet at peak times my phones keep getting kicked off of the network. I have been on the phone with them many times sometimes for over an hour troubleshooting. It hasn't got better, if anything it got worse. Fed up.

I got on T-Mobile's network around 2013 I want to say. This was a jump after dealing with horrendous service from Sprint (I know they've improved since and merged with T-Mobile). Let me just say the switch was the start of something great. First off, the signal was killing it in my area. I mean, maximum 4G everywhere I went back then. Blazing fast and I never had dropped calls (again, my area). I even sat on a beach in Puerto Rico and had 4g right there on the sand. I'm not sure how well it works everywhere in the world, but it was also phenomenal in Quebec Canada.

Well I'm with them for 6 years. Every month have to spend at least 30 min to one hr to fix charges here and there. I have like 5 lines and one digital line which is not working, they were trying to fix it for 6 month. For my surprise they charged me 5 dollars late fee but they are okay charging me for 6 month for line does not work... I am paying them an average of 200$ a month for 6 years like clockwise but yet 5 $ they had to charge, and worse they rude and malicious about it.

I had a horrible experience regarding phone rebate they did not honor. I sent my paid phones with certified mail and called 2-3 times a month to figure out when I will get a rebate. Each time the customer service politely told me that they will call me back. The calls lasted sometimes hours as they could not figure out their own rebate system. After 6 months later finally a manager said that they cannot honor my rebate, they cannot return my 2 phones Samsung S9+ but can give $150 for phone for my misery. The rebates were for $500 for each phone. I could have sold the phone for $400 in marketplace as I sold one already.

Having been quite satisfied with T-Mobile telephone service, I tried their Internet. It worked only adequately for several weeks, then for more than a month of efforts to correct problems, continued to deteriorate. Extremely slow – worse even than the old dial-up days since it eventually just stalled out. Download speeds measured as very very slow. After 10 days of their "investigating," it was determined that there was apparently a lot of Internet residential traffic in my area and, "business users get priority," I was informed. Further, my searches always produced results from a city and state far from where I reside. I was told by a great T-Mobile technician who attempted to be helpful, that such was a peculiarity of their system and that it could not be corrected. I have switched back to my prior provider.

"BUY ONE GET ONE ON US" promo should be considered as an UNFAIR TRADE PRACTICE. I paid off my phone after being told repeatedly that T-Mobile would pay off the free phone. T-Mobile neglected to tell me that I must maintain a two year contract before they would hold up their end of their financial obligation. I took my business elsewhere because I couldn't receive tower service to certain cities that I visited from T-Mobile. Now T-Mobile is expecting for me to pay them $485.74 to cover their financial obligation.

I am switching from TMobile as soon as humanly possibly. They changed charges on my bill without my consent, they charge ridiculous amounts of money on my bill all during COVID-19 so I can’t afford to pay it off. The only way to take care of it is set up a payment arrangement because they refuse to help me out. Screw you TMobile!

They have fixed this situation.

Back in May of this year, my sister got married and wanted me to be the primary account holder of our account where it would just be 2 lines (me and my grandma). I ended up paying an extra almost $200, because they ended up putting me on an account on my own, my sister's account with her number was never cancelled, and my grandma was on an account by herself. Around August, I talked to another person (after trying to sort things out in June and July but never could) and it turned out that I was paying for both accounts and a total of four lines when I only had two active lines. They said that they would reimburse me for the extra money I ended up paying due to all the confusion.

I went to get my son's phone repaired at a independent service, and they could not do it that day, right next door was T-Mobile. So we went in and we looked in to 2 new phones on 3 or 4 lines. I chose two phones that were both approx. $250. After hours like 3 hours and a card swipe of over $700 the clerk asks me if I wanted to put the 2nd phone on the leasing program. I was blown away, I said what did the $700 pay for and he mumbled some things with a heavy Spanish accent. I asked for the receipt and was told it would be emailed later. So I just left.

The issues with T-Mobile started when my phone stopped working one day. After hours on the phone with customer service with no explanation, I went to the store. The store found out my number was ported out without my permission. While it was ported out, my number was used to withdraw over $6000 through 2 factor authentication that I'm still fighting with a year later to try to get back. Apparently they let you port phone numbers online without any human verification. Second issue came with adding a line. Hours on the phone, and just constantly being disconnected by the rep.

I joined T-Mobile about 8 months ago. At the time l discussed their roaming policy. I was told that it would not be a problem roaming more than 90 days. All l had to do was call them. In April, l sold a property l had in Alaska. I was living in FL at that time. We were on lockdown due to covid so, l could not get across the country. Finally, l made it to Alaska the last week of May. I was roaming with TMobile while there. At the end of August l started receiving terse text images from the company. They said they were going to cut my phone service off because l was roaming too much. First, they slowed my phone to 2g. I could not even make a complete call without dropping. Then they said l would be cut off as of Sept 10. That is the day l was crossing the border into Canada. The company gave me a choice, l could voluntarily suspend my phone which would allow me to retain my phone number or l could wait for them to cut it off and lose my phone number.

The worst customer service ever. I am trying to talk to a supervisors for 3 weeks. As usual the bill has extra fees and charges and you have to pay. My advice find a different company. They are thieves.

Since Sprint merged with T-Mobile I have had spare cellular coverage and numerous dropped calls. I have reached out to T-Mobile customer service several times in an attempt to resolve this issue but continue to have said problem.

They claim to have unlimited internet but after 15 gb it almost stops. Have to use it at night and before 8am or else you won’t have internet anymore, my cycle starts on the 16th of every month and they don’t reset my new 15 gb cause it’s still extremely slow and I only use at night cause during the day it’s non existent! Horrible service! I had to purchase a new phone cause they were blaming my phone. Well I spent a lot of money on new iPhone and service is the same. HORRIBLE HORRIBLE INTERNET.

I try to call T Mobile more than 10 time but not helpful. They are saying you are set but same thing, that why I DON'T LIKE T-MOBILE. THIS IS Not Good company.

I recently signed up with T-Mobile and was told that this phone, Samsung Galaxy A71 5G, was one of the promo phones for new customers. Some days passed and I noticed my bill was not removing the $25 promo. I was told next month that it would be removed and this month it was not. I went online to see what happened and found out that T-Mobile lied to me about getting a promo phone for free.

I had T-Mobile service for two years and the service was only $3.00 a month pay as you go plan. I recently canceled service and had a refund of $3.30 and they would not give it back to me. They kept it for no reason because my account was paid up in full and they ripped me off. They connected me to four representatives and none of them would help me. I will never use their services again. I experienced a lot of dropped calls in my area Kentucky. They gave me a phone number that was very popular with other callers so with a 30-minute monthly plan you used all your minutes up especially if you answered the phone which I never did. I switched to AT&T Prepaid for $10.00 a month and they gave me a new phone number and better customer service too. The phone has better signal strength so I never have dropped calls like T-Mobile. I don't think T-Mobile was any good and I hope that you will not use them too!

I signed up with TMobile because I was told that if coverage wasnt acceptable I could just cancel and get a refund.. Well I live in an area that AT&T works in so I was almost certain TMobile would also.. WRONG!! So after only 2 days I called for a refund of 114.09.. was told that after deductions for sim cards and activity on phone (when I did luck up and have service) my refund would be 27.43.. So dont fall for the refund policy! It does say some restocking fees could apply but I had my own phones so I really expected at least half my money back..WRONG!

My charging port on my phone stopped charging. I have a protection plan. I took it in and they took my phone and told me to come back in a hour. When I came back noticed I had a nik at the top of my phone and they told me it is beyond repair. They told me it will cost me $224 to replace it. The protection plan did not help one bit and waiting in line for a hour to get this news was not fun either. I will be leaving T-Mobile and getting a phone elsewhere. They do not care about their customers and their overpriced plans are junk. Beware!

I canceled my old T-Mobile account and paid off my balance two years ago. but T-Mobile mailed another final bill of $ 69 to a wrong address. Then T-Mobile give this bill to a collection company. The collection also never contacted in last two years but report it to credit bureau directly. My credit score drop over 100. I can’t get loan to buy a house. I can't believe a big company, T-mobile is such irresponsible for their customer. No notification about bill to their customer but give a collection company to lower their customer's credit score. I will cancel my current T-Mobile account ASAP. And tell all my friend If you want to keep good credit score don't use T-Mobile anymore because T mobile doesn't care their customer.

I did some research in June and on the 30th went into a local store to replace phones that my sister and I had been using with another company for a little over a year. We were not happy with the cheap almost obsolete phones that didn't cost us a thing and the reception. (I live less than 1/2 mile from the T-Mobile store.) What they told me my rates would be certainly beat the other company, plus they talked me into buying a 5g phone that was on special for 2 for 1. My sister really couldn't handle a phone like that but they almost insisted that I take them up on that offer.

I've been with T-Mobile since 2013 and I am gonna switch to another carrier now. Their customer service is getting worse. I canceled my 2 lines out of my 6 since my two family members left and guess what? I end up paying more than one month before when I add in 1 more line. So I came to store and asked them why it cost $30 for adding in 1 line and it deducted $20 for 2 lines taking off. Nobody can answer me. They kept promise to call representatives, kept telling me every time I came that they fixed my bill and I will receive another right bill but end up two months still getting wrong charge.

If I could give a ZERO Star rating I would. I'm extremely upset by my experience with Sprint and T-Mobile. On 08/21/2020 I went to our T Mobile store to migrate from Sprint to T Mobile. After about 2 hrs the helpful Store Manager and his store Clerk told me we have to wait 48 hrs. There is a problem with Sprint. I received a call 2 days later from Sprint. All clear. Back at T Mobile store, 3 more hrs. same result. Cannot migrate. 2 days later I call Sprint and they transfer me to T Mobile. 3 hrs on Phone I was told all clear go, so I go back to Store but still not solved. So I call T Mobile customer service again. 2.5 hrs and was promised "You can go to Store, they will put SIM card in your phone and you're good to go."

Sales rep advised that there were 2 bars of cell service in my location vs. the 1 bar I had with AT&T. I switched because of this and bought 2 new phones with credits for return of old phones from T-Mobile. When I got the phones, there were no bars and no service within a 20 mile radius of my home. I called and and they advised there was no service in my area and no eta on if the tower would be fixed. They agreed to cancel my service and give me the agreed credit for my old phones which I could pay in full and I would owe no more so I paid 300.00 plus for the phones to keep them. They told me to wait to cancel So I did. I received a call that I could port my numbers back to AT&T. Then I received a bill For almost 1000.00.

T-Mobile recently "upgraded" their network within 10 miles of my home to 5G rendering my 4G phone worthless! The only phone service is my cable Wi-Fi so why am I paying for T-Mobile service? On a fixed income and cannot afford to spend $500-$1000 on a new phone!

I been with T Mobile for over 2 years. Good service and customer service, only problem was a trade in, I got the Note 20 Ultra but I also have the Note 9 128 gb and Note 10+ 512gb so for the trade in the Note 9 it said must pay balance of $30.87 which is the Note 9 and I paid it. Now it say for me to send in the note 10+ 512 gb for only $379.00 not even the $500 they advertised. I called 2 and now they want me when I receive the note 20 to send it back, ask for refund and then to reordered the note 20 to put the right phone for trade in, after I paid everything and wait about 3 weeks. I'm thinking about getting another note 20 ultra but this time getting it from Samsung and get more money back from trade in. Their mistake but I have to pay for it. That is bad service..

They say crazy stuff to you over the phone and they truly do not understand what your issues are. I think I will be searching for a new mobile cell company.

Absolutely the worst company ever! Charging hidden fees, 2 hours and more on the phone to figure out why they are charging you and no one had a single idea of what they are doing. STAY AWAY, I wish I knew it.

Customer since 2006. So over Tmobile and their now hidden penalties and charges. Had a digit line I no longer needed and wanted to deactivate it. Line was 5.00 but was paying 10.00 because I won't give tmobile access to my bank account. When canceling was told I would be penalized on a tablet promotion I added after the digits line. Last month I ordered their internet service but had not unboxed or hooked up the equipment. Was told with the internet no contract, no penalties for cancellation. Now I'm told if I cancelled the internet I would be penalized on the tablet promotion and they could not take the tablet back because of buyers remorse. Who brought that up buyers remorse?

Monthly device payments were ending, so my bill became less complicated and I noticed I was being charged for a number that isn't mine. 3 calls and 3+ hours on the phone with Customer Service netted them implying it was my fault that they fraudulently charged another number to my bill. After 3 calls they finally removed the charge, but that's after 27 months of paying for something that isn't mine. There were plenty of excuses and every person I spoke to gave me another story. I have been promised each time that they would get back to me, but they never do.

We've been using T-mobile for the last 6 months, and since first day we're having problems with their service and the coverage. They couldn't complete the auto-pay service the first 3 months because they're having issues with the "service", and now we wanted to stop the auto-pay they told us the same thing, they're having problem with the "service". But apparently if you insist they will do it. Plus we wanted to cancel our 2 lines the in store agent told us to call 611, when we called they told us just simply don't pay for that 2 numbers. Overall we were not happy, I'm not gonna say I don't recommend. It's your decision.

I am with T-Mobile longer than any other person...but a handful...I joined in 1991...and have been loyal ever since... I recommended them to everyone.... But lately.... There is no way to get through to a customer service people.... The automated message will keep telling you....”Here at t mobile we pride ourselves with real people...no robots...so hold on.... We are getting one for you now....” This will take from 90 minutes down to 27 minutes. The shortest time I have found... I guess these people are hard to find.... When you get someone they then have to transfer you.... This takes 20 to 30 minutes and you will get hung up first few tries.... The company has changed.... It does have good prices....but service means everything.... I have a problem with a phone...and tried now 9x to contact a so-called real person non robot.... Wasted 2 hours and still nothing.... It is 7 pm at night.... Maybe they close down ,,,,,

If I could give a ZERO Star rating I would. I'm extremely upset by my experience today (August 4th). Myself and another customer waited for the store to open at 10:00. You could tell the air conditioner had not kicked in yet. It was warm. One employee began to help the other customer and she (the employee) had her mask under her chin because she was hot and proceeded to talk and engage with the customer. The other employee helped me. She had her mask on. Another female employee came from the back with no mask on and proceeded to talk to the employee with the mask under her neck with the customer between them barely 1 foot between the 2 of them.

T-Mobile is horrible. I can never use my phone and the telephone customer service is terrible. The stores salespeople are liars. They will sell you additional data that doesn't work and bill it to you. My expectations of the service are to be able to do basic smartphone functions that I am not able to perform because of horrible service. I am constantly removed off the network and can not make phone calls. I speak english and the customer service over the phone goes automatically to Spanish and I can make no adjustments. I have been a customer for almost 40 days and hate every day of it. I have to call them daily for technic issues with my phone service. T-Mobile should be shut down.

Please do not do your business with them if there is any chance you may need to close your account. It is the most impossible task to get accomplished. I've tried many many time to close it. They charged me a premium fee to setup my account online, entered the wrong PIN# apparently making it impossible to close the account without forcing me out in to COVID19 to their store to close it. They have no problem with billing me $70.00 a month till that can happen and offering ZERO assistance to close it without me risking my health. Thank you for charging me for services I never used, could not use, and refusing to close my account till I go risk my health and safety due to your representative's error when she put my PIN# in. Terrible terrible Company when all they care about is the $70.00 a month from my account and not my own health and safety.