T-Mobile Reviews

I was tired of paying those high fees for T-Mobile Cell Phone Service. A dear friend of mine told me she was saving 50% on her T-Mobile bill. Of course I wanted in immediately. She directed me to the website tmobilecoupons.com. I was shocked to find all the cards I buy for half price. Originally I was paying $50 a month for T-Mobile. Now I only pay $25 a month for the same exact service. I'm a happy customers again.

I just need my line transfer to my friend's family plan and we both called customer care for more than 5 hours in total. They transferred our calls from one department to other department without telling another what happened. I have to repeat my problem more than 10 times and each person are giving me different answers. Twice!! Those representatives told us that the transfer is complete and the next day we check, it is still not complete yet, even till now. I asked them that who was the previous person that I spoke to, they all say they don't know. Those representatives are just trying to avoid responsibility. T-Mobile customer rep used to be good but now I think they switch many to India without train them properly since I encounter many of them these days. Taking away Americans' job opportunities and lower the quality for money apparently.

We decided on T-Mobile. Oh boy and right away began having issues. First, 1 of 2 phones didn't work. Began getting texts about our orders being shipped to alternative address. "What orders?" was the question to customer service in Mexico. Next came bad phone reception. So we had to go to the mall and the cust rep took the phone out of my hand and started punching a bunch of buttons. I asked what he was doing and was told "don't worry about it". So we was also having more usage for phone numbers we didn't know than the ones we did know. On and on this type of stuff went hours on the phone every month. The cust rep on the phone reassured me that their online security was very good and what I was describing as my issues and suspicions were not possible for everyday consumers to be able to do with that excellent amount of security. And it suddenly struck me... that is very true.

My name is Amine **. On June 27th, I opened a new T-Mobile account with 7 lines. I was so excited to be back with your company, however, I experienced some technical issues with coverage and I came back to the store on June 28th, 2015, located in 22831 Michigan Avenue, Dearborn, MI and spoke to ** sales associate. I asked ** to add a new line to my account to be used in my current Samsung S6 phone to determine whether the origin of the issue is from the device or the network, and use my old number in a different device. The associate advised that I buy a prepaid card instead but my preference was to add a new line to my account.

My wife had a phone plan with Gosmart mobile, paying for limited service until one day my wife decided to upgrade her service so she could get data. Since I had already paid for the month I called to ask if I could upgrade to make sure I wouldn't get double charged. Customer service confirmed that I would only be charged for the upgraded service. As it turned out I was charged for the basic plan and for the upgraded plan. They refused to refund the lower charge so I disputed it with my credit card company.

My name is Victoria ** and I am from Arizona and have been misled by the Sierra Vista T-Mobile representatives for the past 4 days. I switched to T-Mobile one month ago and just recently cracked my screen (iPhone 6 plus). I called to inquire more information about my screen protector I had purchased because the salesman, Chris, had guaranteed me that this was the best protection I could buy for my phone. He directed me to go online and register my screen protector and it would then be fully covered if anything had happened to my phone. This was false information. When I called on August 8th to receive information, I talked to a lady named Vanessa who disclosed to me that Chris was no longer with them and this was not their first time with this problem. She was going to talk to her manager and was supposed to call me back that evening.

I went to a T-Mobile store and bought 2 phones. The clerks could not get my information moved over and the phones turned on after 4 hours in the store. I took them back and got money back (credit card). Two weeks later I get a letter from a collection agency and then a bill for nearly $700.00 in out of country calls. Finally convinced them that they had the phone, not me, when the calls were made. Six weeks later I get another letter from the collection agency and then the bill for 4 new iPhone 6 phones then the collection agency and a bill for $600.00 for service for these phones. T-Mobile would do nothing, said it was not fraud and would have to go through collection agency. Got a bill with a 0 balance the other day. No explanation, no apology - Nothing. Over $3000.00 and 3 credit checks by an employee and they can't even apologize. Would promise to check it out and call me back and then not call. I would go without a phone before I used T-Mobile.

I've had T-Mobile service for over 2 years. The service continually drops, the data plan is supposed to be unlimited but after I hit 1G it tapers off. When I need the internet to work it doesn't or I have to wait a while before it connects. Now I'm trying to switch to a new carrier and in order to use my iPhone with the new carrier I have to have it unlocked. I made a request to T-Mobile to unlock my phone but they are claiming Apple requires a 24hr time frame to unlock the phone from the time of request. Potentially this could mean I will not have any phone service for 48hr.

T-Mobile is by far the worst uneducated customers service ever. Every time I call, different agent in 1 call, 6 hours on the phone and like 5 different agents. I got different respond every time. They don't care about you, just your pocket. I drive semi truck all over the States. So far on the interstates, 70% of the time, no service. Like OH, IL, TX are the worst, almost no signal at all. Stay away. I have 4 lines with T-Mobile and I am moving all of them to different carrier. T-Mobile is the biggest rip-off of them all.

I'm in the military. I had an iPhone 6 plus from T-Mobile in February 2015.. then I got stationed in Ft Drum NY. When I got here I don't have service, so I call T-Mobile and spoke with 2 representative and told them that I wanted to move to another carrier.. while I maintain paying for the cost of the phone. They said is possible hence am in the military.. or I can even suspend my account. I went ahead to AT&T, did everything and paid them. To my surprise the phone was lock and AT&T told me I have to call T-Mobile. I did that. Again I spoke with 3 different agents; finally they told me I have to pay for the phone in full before they can unlock it. I paid immediately with my bank card. The phone never got unlock. I bought a different phone from a friend for the meantime, as I can't stay without phone. I had to speak with my family and my chain of command. Finally the phone got unlock after a week.

Be prepared, this is a long story. This story is the month I had T-mobile. I was leaving the country for work, and knowing I was going into a dangerous city, I wanted to make sure my phone would be working. Out of recommendation of my coworkers, I signed up for t-mobile for when I would be leaving the country. First thing I do is I call t-mobile to get information on their international plans. Since I knew I would be arriving in Johannesburg, South Africa within a month, I wanted to make sure I had everything I needed to have my phone working.

I started out with Voice Stream. I ended up with T-Mobile after buy outs. I have had the same account for over fifteen years. Recently, after frustration with the cable company, I ended up canceling my bundle of services because I wanted to get off of the computer anyway. I was still on the 300 whenever minutes, unlimited weekend, phone calling plan even though it had been years since they even had that plan I was told. I decided to change to unlimited talk, text, and data for $50 a month. That way I could still go pay my bills, look something up, and maybe play a game occasionally. (So I thought!) I couldn't play a game. "The spirits cannot find a connection!"

T-Mobile is terrible. I get service NOWHERE and I got unlimited 4G LTE data plan but they throttle your speeds once you use a certain amount. It is the worst carrier out there and I recommend it to no one. Do NOT get T-Mobile. You'll regret it.

From my research I see that this is a ongoing issue. I decided to try out T-mobile in the middle of May. I have been a Version customer and was convinced that changing over was a smart move. So I ordered a Note4, iPhone 6, iPad, iPad mini. Your service was poor for my area, so I sent them back UPS using your labels in the box. I then received a bill for $2,577.19. Called they said phone were not returned. They said they would investigate. Call back again this time they said they found the phones and not to worry about. About a month later another bill arrives. Called again and they said phones have not arrived at warehouse, and would send a ticket to investigate it. I was told they would call me back in 2 days. Never got the call.

Hello. A few days after Father's Day I walk into T-Mobile (651 River Ave, Bronx Terminal Market, Bronx, NY 10451) with the expectation of connecting my new Lumia 640xl windows phone. I was able to find a prepaid plan for my phone and it was connected successfully with a T-Mobile prepaid plan. I had just come out of a Sprint contract and I wasn't looking to get locked into another one. After my phone was successfully connected the T-Mobile associate asked me if I was a father and that if I was I qualified for a free LG G Pad F8.0. I told him that I am a father and would like a free LG pad.

Do not get T-mobile. They make things seem easy and guaranteed until something goes wrong within their system, where they then want you to pay for their mistakes! I have been a T-mobile customer for the last 2 years and paid them more than 300 dollars a month for my three lines. I had their jump upgrade program and attempted to use it to get the iPhone 6 plus that I have now, upgrading from the 5c. The upgrade they performed in November was not recorded as a jump plan, so they continued to bill me for a phone that I didn't have, on top of my other lines. Come May of the following year, I found this out, so I called to have the issue resolved when I was told it'd be taken care of and I'd be credited back for the money that I've spent on a phone that I didn't have. When I received my June, it was half of what it usually is and I was told the problem was solved. July I paid my bill as usual.

I was having problems with T-Mobile's service for 9 months. I kept speaking with technical support and ultimately got no results. Finally I discovered on my own that the issue was my iPhone 5 - which is not LTE compatible. T-Mobile's Customer Retention department send me a new phone (Alcatel Evolve 2) for free so that I would have a phone that worked on the network. I received this phone and it did not work. I discovered (again on my own) that this phone was also not LTE compatible.

Beyond frustration!! The biggest crooks and liars are T-Mobile. My problem persists for the last 2 years. I purchased a brand new Note 3, about now has to be 2 years back. It took a month or 2 I started having issues. They replaced it with a refurbished one that had already issues. Back and forth, they replaced at least seven 7 times. The problems were from GPS issues to freezing, to charging port problems, to screen issues, to proximity sensor issues, you name it!!! They never offered to replace it with a new one I asked so many times.

I recently moved to a new home and was not getting any signal for talk, text or data. I checked the coverage map and my location is shown to be in a covered service area. Initial contact with T-Mobile, I was told that I shouldn't be having any difficulties because my location was in a covered service area. I was sent a Signal Booster. I set it up and had absolutely no change in my signal strength. I reported this to T-Mobile and was told to return the Signal Booster and they would send a Personal CellSpot modem for wi-fi calling. (This required I have internet service in my home.) Again, no improvement on my service. I would change cell companies except I am paying for my cell phone on a monthly installment plan and I would be required to pay the balance in full if I changed service providers.

Yesterday, August 3, 2015, I have contacted T-Mobile and asked questions about a current promotion which is know as "Pay Off Your Contact". While speaking with a male representative I told him that I didn't want to give out any personal info because my credit was ran before and was given a terrible deal and would have to pay full price for my phones. The rep promised that he will give me the best deal possible for my 2 lines. After going back and forth about the matter he brought up that we (my mother and I) would be able to go the pre-paid route and save money and use our phones if we have a SIM slot or GSM capabilities. After finally giving him my information, my credit was ran. Once he was giving me my options of the pre-paid I still asked if this will still be the promotion. He said "yes".

TERRIBLE SERVICE!!! I've only been with this company 2 weeks and I'm disgusted.

Well we moved our account to T-Mobile and got screwed because just like any competing company they changed the way they print termination notices to combat the promotion and the end result is that this company cannot see this and so we were denied our refund. Well I know now I will not have you as provider again and will opt out when The time comes.

I am a customer for one year. The problem is, they've been chatting with our Internet that we paid for in advance. I've been arguing with this company now for the past 6 months and nobody seems to care. When my bill cycle starts all the Internet which is upload and download speed seems to work fine but after 15 days which is half of my bill cycle everything starts not to work and it is very embarrassing for big company as they are promoting and lying to the customers that they provide unlimited internet. I recommend people that they should not buy a phone so they won't be bound by the payment so they enjoy the freedom and they should ask how the customers are treated.

T-mobile have the worst service and Customer service!! I had used T-mobile forever before I got too disappointed with them and switch to AT&T. However, last Christmas my brother gave me an iPhone 6 plus which he bought from a T-mobile store (he believed it was unlocked, but it was not) so I switched back to T-mobile and the nightmare came back!!! A month ago I realized that I made most of the phone call through the work phone, so I wanted a plan that give me less talk minutes and more data. They said I have to buy another sim card to switch to that plan and I did (why don't you just let your customer switch to another plan instead of doing a whole new activation?)

This past week I received my new replacement phone. I had previously spoken with someone about transferring my data from my old phone to the new one. So the lady said to come in once I receive the phone and they would help me with the transfer part. There was no mention about it being $10 for doing their job. I went in today and the employee there was not helpful. He said it would be a $10 charge and/or purchase an accessory. I did not pay those $10. Walked out of the store and called 1800 customer service. They never heard of such a thing. I called two other stores and they never heard of it either But they actually volunteered to help me with my phone without charge. I've been with T-mobile over 9 years now, and I felt like this man was trying to take advantage of me. He said that they hadn't "enforced" it before but are now making sure they charge the $10. Can someone look into this because clearly there is some miscommunication.

I am so irritated. I called yesterday to pay for this month's internet service. I got the run around for about 2 hours and was told that they were having system problems but at some point, the payment posted. I used the service for about an hour and was told I had exceeded the 1 GB limit in less than 24 hours! My computer was off for 22 of those hours. I was told that the internet service while no one was at home and that it was because I was watching movies. I have NEVER watched movies over the internet and haven't been on YouTube in over 2 years. I tried getting a printout of the usage times but was told they have this but then they didn't have it. I asked to speak to the manager whose only answer was, "You've used up your time." I got so fed up that I hung up on her. I think they offer the $20 - 1 GB deal but really want to irritate you into buying a higher service. It worked just fine when I purchased the more expensive service!!

On July 23, 2015 I purchased a T-Mobile sim card. The internet did not work and all calls went directly to voice mail. I had to spend over 3 hours at different dates and times to solve the problem which involved changing the phone settings and T-Mobile changing the configuration to allow phone calls. Today, July 31, 2015 I tried to make a phone call to Seattle, my first phone call. I received a message that I did not have enough credits. Again I spent one hour to have T-Mobile fix this problem.

I've been with T-Mobile since 2007. Paid all my bills on time, little did I know I had an account in collections from T-Mobile filed July 2015. I never would've known had I not checked Credit Karma. It brought down my credit score by over 20 points, which infuriated me since I haven't gotten any phone calls, email, mail from T-Mobile informing me I owed them money! I spoke to customer service from T-Mobile. She explained that they closed my account in 2008 that had a balance of $419. First of all, I wasn't even aware my account was closed then reopened and that I had a balance, which I found strange. She couldn't even tell me what the charges were from! She said she'd file a dispute and I'd hear back from after a week, never heard back from them.

I bought a cellphone from the company and had a great deal with the plan I was paying for. Everything started when I decided to save some money since my payments were $100 dollars. I spoke to a girl named Karina, she told me she had a great plan that it was gonna work good for me with everything unlimited and internet added to my line. I asked a lot of questions about this new plan and everything seemed to be perfect. The next day when I decided to use my gps and my internet I noticed that I didn't have connection at all. Not even to use social media or anything related to it.

Here's the short of it. T-Mobile ads (e.g., the no-contract, no borders, unlimited blah-blah-blah campaigns) will get you to switch from Verizon or AT&T. You'll soon realize someone went a little too crazy with the magenta marker and ended up painting the whole entire US of A. You'll complain, they'll tell you they're going to be adding in a thousand towers right next to your house in the not-too-distant future. You will believe them and wait. Nada. You'll complain some more, then T-Mobile will send you an unsightly signal booster, because what should be a 4G LTE area is actually a 2G, maybe a 3G, one at best. When you finally get a faint 4G signal (not to be confused with 4G LTE), after rotating the booster around your home's windows, you'll soon realize you'll need to carry that booster to work, because the coverage sucks there, too!

I switch from AT&T to T-Mobile because of their promise, and I end up with paid almost $4,000 to switch my 8 device from AT&T ETF and paid off the device payment. I trade all my phone to T-Mobile, the manager from T-Mobile confirm I met all requirement and submit my final bills for me, and I got denied. I went back to T-Mobile and spend my all day in the store and finally they said the good new is you will get all your reimbursement back but the bad news is you have to wait another 8 weeks. That's total 16 week and they guarantee me that this time you will get approve because everything's is correct. But today when I check my reimbursement all my device was denied again and I don't know what to do anymore.

Our monthly bill was due. As we had done for 14 years, we paid our bill by check exactly on time. We then received a notice from T-Mobile that the monthly payment was overdue and T-Mobile had charged us a $35 penalty payment! We called T-Mobile to explain we had paid the monthly payment. They had no record of payment and said "the check had been refused by Bank of America".

T-Mobile advised me that I was on the pay for one week plan for $10.00 talk and text unlimited. Well they told me I had to put the 10.00 in the debit card and call them back to activate. When I called back the rep told me that the $10.00 was for the Internet. I only discussed that as a option the Internet. I said "ok", added another $10.00 for the talk and text. I was advised I had unlimited talk text and web for one week, $20.00 total. Well they switched my plan and charged me 10 cent a minute and gave me limit data plan. Then they would charge me $14.00 to refill instead of the $10.00. When I talk with them they try to confuse the 2 plans they offer and tell me to kick rocks. I can't wait to go to another carrier and on top of this, they DO NOT HAVE TOWERS IN CERTAIN PARTS OF LOWER DELAWARE. Please don't use their service for these reasons!!!

T-mobile never pay my reimbursement fee. It's already five month now. Every time I ask for them, every person telling different story. Even supervisors, they lie to me. He told me I will received money next month, that month never came yet? This is the big SCAM. I don't know where to complain.

Customer service over the phone is very horrible. I ask if I can get a new phone and Rep said I was due for an upgrade. (Even though I still have a balance that I need to pay for my old phone, 5S) And the rep over the phone told me I don't have to pay, I don't have to put a down payment or anything, so I got a new phone and NOW they tell me that I have to pay for the old phone. This is very horrible, they just like to sell. I told my customers that I like T-Mobile, now I'm going to tell them the truth about T-mobile. They are liars! Now I'm stuck with extra charges on my bill that I have to pay and there's nothing they can do to help me out even if it was their mistake. Thanks a lot Brenda/supervisor. T-Mobile sucks especially their customer service. So be very careful when you're dealing with T-mobile because they are liars!l

2 things. 1st, I was a Verizon customer and took the deal to switch to T-Mobile. I was to send my last bill to them for reimbursement of leaving Verizon early. When the switch was completed I then lost access to my account at Verizon. That makes sense but then I have gone thru the hassle of figuring out how to get the last bill. After visiting my local Verizon dealer I was informed to locate a Corp Verizon dealer to get a printout of my last bill to send over to T-Mobile. A simple switch to paper billing on my Verizon account would have the final bill mailed to me, but, the T-Mobile team was surprised to hear that you are locked out once you close your account.

Switched in May to T-Mobile from Sprint. Was assured that I would have a signal at my home. I have no signal of course (1st lie). I am at this moment in a major city -- Columbus, OH -- and I cannot use the phone, no network, and they will do nothing about it. So they send me a CellSpot router in early June which increases signal somewhat for me. But my daughter-in-law lives 6 miles away and only has a single modem, cannot use, so they are going to send her a signal booster.

I am a 12 year customer of T-Mobile and I couldn't be more disappointed. I had a defective device and I did an exchange. I accidentally returned the device to the post office instead of UPS. After several weeks of text messages about my device not being returned, I called customer service. They did two handset researches and came up with nothing. On the second handset research, they said it's too late to receive credit. After I realized what I had done, I went to the post office and they had the phone still in its box. I sent it right away through UPS.

This has to be the worst service I have ever paid for in my life. My phone drops calls on a daily basis, freezes, my service and data jump in and out causing me to not have access to my calls, texts and data. I have unlimited everything with 4G LTE.. I have called the family mobile services and nothing has changed. I was just trying to complete this form and my data went blank making me have to repeat this form. End of this month I will no longer use this service. It's not worth the hassle. It's annoying and crummy service. If I could rate it no stars I so would. Family mobile makes T-Mobile look like garbage. I'll never use their service ever again. I honestly think they should be shut down. Charging people their hard earned money for ** service. It's robbery. Sincerely and angry customer!!!

Dropped calls every few seconds on crucially important calls!

I have three phones using T-Mobile and all three phones had no service from the dates 7/21/2015-7/23/2015. I called about this issue and spoke with two supervisors and 3 different reps, one whom was extremely rude... I then started to record all phone interactions, nothing was resolved and I missed a very important phone meeting... all I was looking for was reimbursement for those two days... needless to say I won't continue with this service and will be rallying against these services to all the people I know. Thanks for nothing!

I bought an LG Leon phone off of the T-Mobile website and after about a week it bricked (no rooting was involved). As there are no T-Mobile stores near me I got a hold of support and they said I would have a replacement within the week. Week passes by, no phone. I contact them again, they tell me "oh sorry you have to first send in the defective phone," (which is against their terms of service as I found out today). Ok, so I sent the phone in. After a few days after they received it still haven't sent the replacement. They haven't even processed my replacement order. So I contacted them again saying I want a full refund of the phone, service and shipping. They said they can only give a refund after 7 days, (which is ** if you read their return policy), then they said "oh well we can only refund you the prepaid service fees."

I shared an account with my mother for more than 3 years, until we split the account June 9. At that time I was told they would only split the account if I paid the balance due, plus a deposit. All phones were paid off except the 2 phones that were being transferred to my new account. Sounds pretty simple, right? I put myself in a financial hole to pay them what they said I owed. I was told, after I asked 3 times just to make sure, that the account is up to date and nothing left to owe. Then, we get a fat bill the beginning of July for more than $200.

I went online to try and cancel a line and couldn't because T-Mobile makes sure that you must go through a large hassle to cancel by forcing you to call them. I called and got a recording and couldn't cancel a line because it was off hours. So therefore I am stuck with the line and must try back again. This should be illegal and is obviously a sneaky, underhanded way for a crooked company to make it hard to cancel their services.

Let's start with the service. It is basically nonexistent. We traveled from Utah to Las Vegas and lost 11 phone calls that never came through. Absolutely no internet. They tell you that you have unlimited data. What they don't tell you is that at a certain point you lose the high speed data and now it's so slow that it does not exist. My daughter went to girls camp in Yellowstone. Every one of her friends had service. She never had it. Had to borrow her friends' phones. They tell you in the store that "THEY" will cover the cost to switch over. So you think you will be reimbursed for your previous carrier's bill.

I have had this plan with T-Mobile for years! $40 Unlimited Talk & Text With Data! They are now charging me $5.00 more a month saying I am going over my data usage! How can I go over when it's supposed to be UNLIMITED!!! This is only another way for them to collect more money forcing me to change my plan. Now the plan is $50.00 for all the UNLIMITED items! Really! It's a shame how these companies do customers! I have been with T-Mobile for over 11 years! I am looking for another provider today!!!

I would like everyone to know that T-MOBILE truly unlimited plan is false. I spoke with a representative, he's like there is a category for the top 4% users of data and theirs will throttle. Yes I'm part of that 4% and I used only 24gb this month. That means they ARE NOT TRULY UNLIMITED. It's false - MAKE THIS GO VIRAL THIS WAY everyone understand. Thank you.

A recent look at my credit report revealed I supposedly had an account opened with T-Mobile December 2013? Funny thing is that I have been a loyal customer of Sprint since June of 1999. Called them and was told to contact Enhanced Recovery as they own the debt. Attempts to call this sham of a company went nowhere, all they wanted to hear was how I was gonna pay the debt. Their answer was pay them the amount owed and take it up with T-Mobile??? Outrageous.

I spent almost 700 for my iPhone and I have the jump program ($10 a month) which they first off told me that this would be warranty to fix it if it broke. My phone cracked and I called to figure out what I could do for it. They told me it would be $175 to fix the screen. We have been with t-mobile for over 5 years and this is all they could do? Then what the ** was that program for? I'd rather go somewhere else to fix it cheaper you piece of ** overcharging t-mobile. Please inform us on what your plans ACTUALLY cover next time or else I wouldn't pay for this piece of ** program.

I switched from Verizon to T-Mobile due to their over exaggerated no contract plan. I went into a local T-Mobile store and spoke with them about their coverage. I was promised that my specific address was in a preferred coverage area. I was very pleased to hear this because my Verizon coverage was very spotty. I signed up promptly after T-Mobile had promised me this. I had decided to turn in my Verizon phone for a credit and keep my son’s Verizon iPhone as it was only a year old and T-Mobile said that they could continue their service on that phone. I ordered a T-Mobile iPhone 6 Plus that would take 10 days to receive by mail and was able to use my Verizon phone temporarily. I immediately noticed once I was home that I had no cell phone service. I called a representative who assured me that my area was preferred and it must be due to still using the Verizon cell phones.

THIS IS A SCAM!!!!!! This has been the biggest and most expensive nightmare we have ever dealt with. DO NOT buy into the advertisement. Our buyout with AT&T was $2000. Was told they would pay $650 per line (way more than we needed) to switch. The total T-Mobile paid was $600 which left us with $1400 balance with AT&T and new amount of $2000+ with T-Mobile (new phones).

I was a T-Mobile customer for 12 years under their old system of two year contract with a upgrading to a free new phone every two years. Then last year in May both phones on my family plan stopped working when my sister was critically sick. When I called T-Mobile I found out they no longer had the contract plans and you had to buy your phones. Furthermore, I was overpaying for three months for a plan that didn't exist. When I asked why they didn't inform me they said they couldn't possibly inform everyone on old plans. When I said that was irresponsible business and asked for a supervisor, they offered me one month free to compensate me for the overcharge for the last three months. Then I found out I now had to purchase two phones. They said with the economy all phone companies were doing this now. I informed them I would have to research this as I couldn't afford to put out over $600 for two phones.

I've been a continuous and loyal T-Mobile customer for about 3 years now. My husband and I decided to upgrade our phones after paying off our installment plans. We chose the iphone 5s certified pre-owned phones. Order was made on July 2, 2015. On July 7, they cancelled the order because of a problem with the payment, but that was all they said. So, we placed the exact same order on the 8th. The phones were on backorder, and one of our phones died completely, so we decided to cancel then iPhone order and go with an LG and a Samsung, just to make our lives easier. And this is where the problems really began... T-Mobile said they cancelled the iPhone order "no problem." That same night, T-Mobile charged our debit card $475. In addition to the charge for the new phone order. A grand total of $730. In one night.

Switched from AT&T when we moved to Springfield, MO. We live in a "4g" T-Mobile area - Not! Phones have 0-2 bars & usually no signal at all. I have contacted the company many times and now we are looking to use a booster, but why a booster in a 4g area? We have 3 different phones, new and all experience the same thing. Stay away from T-Mobile at all costs in this area. If the booster doesn't work, we are stuck paying over $700 to move to another carrier (because you must pay off your phones… or stay with the company). The booster will only help at home, it won't help with the poor signal elsewhere.

Have been a customer of this company for about 10 years. First time had a problem with their services about 5 years ago, when AT&T was about to buy them out. Not sure if they lost tours but reception is no longer what it has to be. It is horrible. Anyway, recently purchased new Galaxy S6 Edge and now the phone is powering down every time I put it on charger and to get it to power on is a challenge (not usual power on button). Will send you a link if you want to go through all steps.

I was a 15 year customer of Verizon and about a year ago my company assigned me to a project in Nogales Sonora Mexico. In an effort to reduce my monthly cost, I was enticed by T-Mobile's claim that they would payoff your early termination fees and put me on a plan that would save me on my monthly charges. The representative failed to clearly explain that I must submit a copy of my final bill from Verizon within 90 days. I did but when I called to check on the refund, the representative told me that we must have the Verizon bill paid off before they can refund us.

A rep at a store submitted my Sprint bill so they would pay the early termination fee. Or at least they said they did. After two months of waiting for reimbursement, I called to get a status. Turns out, no one submitted it and T-Mobile refuses to let me do it now because I'm past the 60 days. So I asked for a credit on my account to make up for their mistake. They refused. No one even tried to offer me any kind of resolution. They simply said they cannot do anything. Companies can always do something. They just chose not to. Incredibly frustrating and disappointing.

I have been to the T-Mobile shop at Ballston few times, there always was a long wait to get served and always seems that no one wants to help. Few days ago I had to go to the Ballston shop to have the contacts transfer to my new phone, there were hardly any customers, but they kept me waiting. When finally someone came, it was obvious that he did not know what he was doing and of course, the contact were transfer incorrectly.

Returned iPhone 6 by postal service to Forth Worth Texas warehouse. But T-Mobile says they never got anything and they have hand search but nothing has been found! In USPS tracking system it says it was delivered to the warehouse! Now T-Mobile is charging me the iPhone 6!

First let me start by saying I opened an account with T-Mobile on Wednesday, July 08, 2015 because I was unhappy with AT&T high rates and billing practices. It was recommended to me to go to T-Mobile because they have cheaper rates. I went online and checked out T-Mobiles phones and plans. With T-Mobile you have to pay in full for their phones. I decided against spending $700 on a new iPhone when my phone is fairly new. On T-Mobile's website it gives you the option to search for your current phone to see if it is compatible. When you select your phone on the website it says: "Phones that are GSM-capable should work on our network. Most phones from AT&T, plus Apple iPhones 5 & 6 from AT&T, Sprint, and Verizon are GSM capable. See below for more information on confirming whether your device will work at 3G or 4G LTE speeds on our network."

My experience is similar to others. I cancelled my contract with AT&T because T-mobile said they would pay the cancelling cost. I took my bill into the store as soon as I receive it and the employee scanned and uploaded it to the website for me. It was denied because they said they could not see the connection fee on the invoice. Even though there was a line that clearly stated it. This time I sent it myself and circled it. They told me it would take 8 weeks to process. Then they denied it again; this time they said I sent it in too late.

In January of 2015 I switched my family's phone plan to T-Mobile. After receiving our new phones and porting our previous numbers we realized shortly thereafter that the service in our locale was horrible -- despite the fact we live a mere 25 miles north of NYC. After ten day of repeatedly dropped calls and text messages which never seemed to be delivered we contacted T-Mobile and cancelled our plan. Roughly 45 days after having sent the new phones back to their Hardware Receiving Department we received a bill in the mail for $1,450. Upon inquiring about said bill with their Billing Department we discovered that they were in fact attempting to charge us the full market value of the phones we had returned ($1,300 for the phones and $150 for a FULL month's service), but which they had no record of receiving.

I've been with T-Mobile for over 8 years. I should have shopped around earlier. They charge a ridiculous amount for their service. Cricket is another provider in town that is similar to Metro. They offer better service on the same device for $35 a month and that includes taxes. The plan I had was $120 a month! I called in saying that "I am paying way too much and I want to know what you can offer me that is comparable to the Cricket plan." They started bad mouthing Cricket saying I don't know what I'm getting into with them, they'll nickel and dime me on the invoice. (Really? So much so that it will exceed the 3.5 times the cost that T-Mobile charges?!) The rep said he has had friends that tried it and they all hated it and went right back to T-Mobile.

I've had several carriers and just switched to T-Mobile three months ago. They are BY FAR the worst mobile carrier I've ever encountered. When people call me they will get a message saying the network is busy. If they manage to get through, the call gets dropped almost every time. The coverage is practically non-existent. Right in the middle of the 3rd largest city in Missouri and it's very difficult to find coverage. The 4G LTE is a joke. It's slow and glitchy. I gave them the benefit of the doubt and bought a brand new mobile and it made absolutely no difference. I DO NOT recommend T-Mobile. I'm gobsmacked that they are even still in business!

I signed up for a T-Mobile unlimited calling plan, described as "Unlimited talk, text & data while on our network with no overages. Ever. Unlimited international data and text while roaming in 120+ countries and destinations and calls are just $0.20 per minute." The plan cost $80 a month and was described to me as unlimited international calling by the salesman. The first month bill came in at $455, with T-Mobile charging me at a rate of approx $2/minute for international calls in addition to the $80. When I called them, they refused to adjust the bill. I just terminated the service.

I pay $93.15 a month for one phone and 3 gigs of data which lasts 2 weeks! I pay my phone bill early just so I can have my 4G LTE data but it's still so slow even when I have full bars. I feel like I just have 2G at all times. It's irritating and I don't pay that much a month for slow data!

PLEASE DO NOT USE THE 5650 W. Roosevelt Dr location. Employees are selling SIM card numbers at this location. T-Mobile does not have secure controls to protect their customers. T-Mobile offered very little compensation for the breach in service. STAY AWAY.

This company on May 30 had disconnect my phone and before they disconnect my phone I had called and schedule a payment plan. But they regardless disconnect my phone. I called and they said they disconnect my phone because my bank didn't approved transactions, and where is the notification that they claim they send, because I sure didn't received a text from T-Mobile letting me know that the payment wasn't approved. I called and they said I was going to get a credited for been disconnected but when I called today to find out why my bill was $396 they said because I was disconnected fee was still on my bill and I said I'm supposed to get credited and the representative I spoke to said the disconnection fee is only waived once. I'm like then why in the hell didn't the representative I spoke to didn't tell me this before. Everyone who works for this company are bunch of idiots. So now I'm stuck paying 396.

We switched over to T-mobile from AT&T 2 years ago, because of the promise of better service. At the time, where we were living in Brooklyn AT&T had horrible data coverage - constant call drops, and frequently no service. At first, T-Mobile service was much better. However, we moved to a town 1 hour from the city. Lo and behold - no service coverage at all. Friends and family don't even call me at home anymore because it's impossible to have a conversation.

I switch from sprint to T-mobile with the false advertisement that they would pay for my cancellation fee. It result that it takes 8 weeks for them to give you that something that they fail to tell you. Thank to them my credit got all messed up because I didn't know about the aforementioned and I fail to pay sprint. Don't get hooked in their false advertisement. This company is not going to save you money. Remember you pay for what you get. I rather pay more money and get good reception and good service than pay less and get mediocre service. There's a reason we pay to get this service. Corporate Is probably laughing about how many of us they have robbed. Don't join T-Mobile. If you getting good service from other company, don't risk it.

I moved to the Milwaukee area and only have a signal half the time all over the area. Milwaukee has the largest concentration of Fortune 500 in the world. This is just a horrible company. T-mobile does nothing for me to improve the signal and will not discount the bill.

Worst cellphone company in my life, they do not care of their customers, I regret walking in their store.

T-Mobile is a outfit that survives on one principal and one principal alone: SALE BY ANY MEANS! I have experienced some of the most deceptive, misleading, fraudulent service from this company. From "electronically" signing us up for a contract, selling devices that do not work to poor billing, OVERCHARGING, and privacy breaches (sending our bill out to a strangers address for 3 months). The most recent, we have a WiFi "hot spot" device with T-Mobile. The device is a year old. At time of purchase we elected to pay via installment. The device has stopped working, they will not replace and we still owe $78.00 on the device. The advice we received from the T-Mobile rep was to buy another device. I will be filing a legal complaint and I suggest all other victims do the same.

Wondering why T-Mobile does not recognize American Samoa and Guam as US Territories for US rates. Called American Samoa from my T-Mobile through wifi-calling because it said US to US FREE. Found out through my huge bill that American Samoa and Guam is considered under "international" rates. Found this to be ridiculously unfair. There are 4 US Territories: Guam, American Samoa, Puertro Rico and Virgin islands. Called T-Mobile customer service to complain and was told that American Samoa is under international rates $2.75 plus a MINUTE!! Wow!

I have T-Mobile for 1 year and the service is horrible. I get more dropped calls and missed text than any other company I've had. They sent a so-called booster to enhance my service and it's a piece of junk. Even with 4 bars showing on my phone I still experience dropped calls. I am cancelling my service next month because after numerous trips to the T-Mobile store and hours on the with tech support my service is horrible. I regret ever getting T-Mobile. Thank goodness there is no contract. Good riddance T-Mobile - you won't get my business or money ever again.

I had T-Mobile 12 years ago, canceled my 2 lines because of bad service, paid off every single penny of my cancelation fees. Years later they sent me to collection because they said there is still a balance. Unfortunately the bank I had at the time is out of business and I can't proof that I paid them. I still have the confirmation numbers but they say those numbers don't mean anything to them. I filed a complaint with the FCC and I'm just waiting to see what they can do.

First off they say they will pay your ETF but they don't, they reimburse you for them and after I signed all the paperwork they tell me that it takes 6 weeks to receive it. It has been almost a year and after many phone calls now they are saying they didn't get my paperwork and it's too late!!!!!! They have been giving me the runaround for a YEAR and refuse to pay me back for my ETFs. If I would have known I never would have switched. Now my old bill is in collections and has hurt my credit because I didn't get the reimbursement I was promised by T-Mobile to pay my other bill....

I went to a T-Mobile store in my area with the intent to switch my service to them after being with AT&T for the last five years. I ended up not switching and this is why. First of all, the trade-in values for the phones we were trading in were all way too low. $116 for an LG G3 that I had barely had a month? Don't think so. The second issue was the internet speed. A speed test was done with my phone versus the salesman's T-Mobile phone. AT&T blew them out of the water right there in their store! Third and final reason, the switching fees. If I have to wait another 8 weeks to get the money for old phones, how am I supposed to pay off that big, final bill? It's in my name on my credit and has to be paid, but T-Mobile doesn't give you any guarantees on when you will get your refund to pay your final bill to pay off your old carrier. Sorry, T-Mobile - Too many question marks for me. I'm glad I stayed with AT&T.

I order the Galaxy s6 from T-Mobile and received the phone. It's been a week now since I've been using the phone it starts to overheat. I called them to inform them about what is supposed to be a brand new phone and to my surprise the rep informed me I would have to pay $359 I order for them to send me a phone which would be refunded once they received the refurbished phone they sent me claiming to be new!!!

A payment for 339.84 for a total of 679.68. I spoke to a representative who apologized for the mistake and said 339.84 would be credited to my account within 72 hours. It was not credited to my account on the day it was supposed to be so I called T-Mobile. Spoke to a supervisor and she said I had to call my bank. Long story short T-Mobile representatives are not trained very well. The supervisors are even worse. Go with Verizon. Beware of T-Mobile.

We have been customers since 1999! We are paying out of our noses for a 4 phone plan. Family plan won't help us because I have a grandfathered hot spot plan. This JUMP program is for the birds, an absolute rip off----bring back the upgrades. Today I went into the store to get my 11 year old's phone number switched from a small SIM card to a larger one... He wants to switch from the horrible Windows Nokia phone I was talked into years ago to my 15 year old's old sidekick, they of course hold different size SIM cards. He said you can buy one for $15 dollars... I don't think so!

Had 2 sales representatives from T-Mobile visit our office 2 weeks ago trying to sell business accounts. The one woman told me that since I worked for the business I would qualify for the same deals. After talking with her about this my main concern was cell coverage out in the western states as I travel out there to visit family. She assured me that T-Mobile's coverage would be great out there so I went with their plan. Last night I went to a corporate T-Mobile store to set up my phone and was told these people who came to my office were in fact not T-Mobile employees but were a 3rd party contractor for T-Mobile and that the areas that I visit would not have any coverage with T-Mobile. When I called to cancel my service they told me I would have to pay them $750.00 for a phone that I have not used. I feel lied to and robbed.

After being a customer for almost 5 years I went in a new t-mobile store in dorchester (1493 dot ave). Instead of jumping they put my order in as an upgrade. The rep was rushing me and didn't answer my questions about my new bill. I never traded in my old phone. I was paying for two phones as I paid for phone in my bill instead of paying for the device. When I went in the very next day with my receipt I stayed in the store 3 hours! To have to call the t-mobile 1 877 number for them to help. The store couldn't refund it and do the purchase over even though I have 15 days to do so. No manager was around after 3 hours of waiting to waive my restocking fee. And the guy kept telling me to go to another t-mobile store!!!

I purchased a prepaid two month contract with T-mobile. Within 2 weeks, problems developed. By June 26, the battery was totally dead. No replacements available. No service. I spoke with customer service reps, who promised me a replacement phone for free. The store at Castleton Square, 6020 E. 82nd in Indianapolis, IN refused, asked for an additional payment of 50.00. I refused. Now no service and no phone. I now have no service, and I want to ask for a return of my funds.

I was a T-Mobile customer for 13 yrs. For the most part I didn't have any issues with them until the last 3 yrs. Over the last 3 yrs I would not receive text messages or phone calls from people trying to reach me. There were also issues with people not receiving my calls or text messages. This happened frequently, 2-3 times a month I would have entire days where I would not get calls or texts and my friends, family and colleagues would have to use Facebook or call my work to reach me. I switched sim cards and cell phones but still had the issue. I finally switched carriers in the end of May 2015. I knew that I had a balance due but was unable to access my account online as soon as my number was ported over to my new provider. I had signed up for paperless billing years ago so I didn't have a bill laying around with my account number on it.

Reception was bad after I started so I bought a new phone. Still dropping calls 4 - 5 times per day. Brought home two Signal Boosters... Calls to neighbor came up 'out of area'. Will only give me $40 to return 2 mo. old $199 phone. Bills me $28 more than per month sales agreement. Strangely uninterested in customer experience!

I have never written a review in my entire life. T-Mobile deserves an award for pushing me to create an account and write a review. I moved to Ohio a few months back and I switched network providers from AT&T to T-Mobile and since the time I have moved here the network coverage has been extremely **. I get no coverage in my office which is in the first floor and I have to keep my phone at a designated spot to get a faint coverage. I have now resorted to using the web apps to text since I cannot use SMS anymore because there is no coverage! All the important calls to my phone during office hours are directed to voice mails. Then when I get back home which is 5 mins from work the saga repeats. I have lived in different countries and used different carriers and this is by far the worst. I have now applied for AT&T again and hope they approve the transfer. Please do yourself a favor and stay away. It's not worth the heartache to save $5.

Canceled my account per their terms and after only a week of activation, I returned all the equipment. They continue to bill me for equipment and the first month's charges. This company's mission is to rip you off before you figure it out. Disreputable!

I have been w/ T-Mobile since '07 as well as sister and son also joined. For about $100 just for my ph w/ scheme scripts the reps give, they told me 2 yrs ago there is fraud/illegal activity on my ph #. So I got rid of Samsung 3, got new #, made police report, fraud continued w/ new # still. Hired a lawyer, MIA. Ongoing problems, scheme mobile sold my ph # during unresolved case. 50/50 reps nice - very rude. I have never been able to manage my acct., there is always a problem. Besides losing $biz, friends, extreme anguish, turned into physical problems from ALL the run around Schemobile has done for me and my family.

I cancelled my line in August of 2012 due to being military and being deployed overseas for at least 3 years. I was promised a final bill, never received. I had my CC on file, so I figured they billed it but was deployed so I was unable to check it. Never heard anything so figured, what the heck, it's taken care of. Now they're on my credit report, they've sent the account to collections, I've had 3 reps give me different balances that are due and I cannot get 1 person to send me an itemized bill. All I get are promises to have someone from their internal collections dept call me within 3 days. Still hasn't happened. STAY AWAY FROM T-MOBILE!

It started maybe 2 years ago, I lost my phone and got a new replacement. After sometime the phone started to give me problems (battery dies quickly, and phone will shut off/restart on its own - multiple times) so after some troubleshooting T-Mobile offered to send me a refurbished phone. After I receive the refurbished phone, the battery problem continued. The battery dies out quickly and phone will overheat. After more troubleshooting T-Mobile send me a battery, but the problem continued (battery dies quickly and heats up.) Now they wanted to send me another refurbished phone, so I plead to many members to see if they can send me a new phone and the last rep I spoke to told me he'll note for the request and it'll be a very high chance (80%) I'll get one.

I signed up with T-mobile after my Verizon bill got too high. They bought out my contract which was good. The coverage is lousy and from the very start I had issues with a low signal strength at my home. The signal improved after some time at home but whenever I left the metro area and traveled into the country I have none to little phone signal and no 4G data.

I purchased an iPhone 5 recently from T-Mobile because I wanted a camera attachment that only worked with the iPhone 5. Part of the selling of the service and the phone was that the plan allowed free wifi calling as long as the phone was on a network. I purchased the phone and signed up for the plan with this in mind. Later I went to a T-Mobile store to have my data ported over from my old phone. I was told that the plan I had would not allow some of the features I was told and upsold (back to where I thought I started). Later I contacted T-Mobile phone service because the number did not port over. I found out they made a mistake and it would take an extra day.

Turned in all required documents for T-Mobile to pay my early cancellation fee with Sprint. Reimburse department said it could of got lost in the mail. And time has run out. Therefore, they will not pay my reimbursement fee like how they are advertising. Two phone total amount early termination fees I paid 400 dollars.

I called customer service a while back to schedule a payment. I have been unemployed since April and am behind on payments. I set one up for tomorrow as I was supposed to get paid but my direct deposit got messed up. I called today to have the payment moved to next week Tuesday when I know there will be money available. The rep I spoke to was very rude. He told me he could remove my debit card and give me until Sunday at 11:59 pm to make my payment. How does that help? It doesn't. So I told him I won't have money until Tuesday. The rep got really mean with me and told me I was told that I couldn't change the payment. I was not told. I record my phone calls too so I listened and no one advised me of that. This is BS.

I use to use T-Mobile hotspot while attending school. I canceled the service after school was completed. Four months later I received an email from T-Mobile thanking me for the payment. I immediately called T-Mobile and tried explaining to them that I did not authorize that transaction and I would like a refund. I was hung up on twice and transferred to 8 different people - while being on the phone for an hour. The issue was still not resolved and I was told that I could only get a refund to use for the account at a later time. I didn't like the service when I had it so why would I want a credit to use in the future? I had to call my bank to dispute the charge because T-Mobile would not give me a refund after the transaction was fraudulent. Whoever made the transaction on the account was even able to change the telephone number. SMH and pissed.

I have been with T-Mobile for over 10 years. I recently upgraded my phone to iPhone 6 plus.. I had iPhone 5S before and DATA worked fine. Now since I had the 6 plus my data network is horrible - I usually get 0.6 MGBITs of download speed. I can't even load one page.. I called and called - every time I call they try upsell me new data plan which costs more and nothing changes. I have had with them.. My ten years as loyal customer is coming to end..

I live near 3 T-Mobile stores. One at the Mall of America, Bloomington, MN, one on Ford Parkway, St Paul, MN and one on 66th St, Richfield, MN. The stores at the MOA and on Ford Parkway have always been courteous, helpful and respectful. Because it's most convenient, I have recently visited the store in Richfield 3 times. Each time was terrible. The employees are incompetent and disrespectful. The girl who sold me my phone didn't understand anything about it and couldn't answer my questions. She also had no idea how to transfer my contacts from the old phone to the new one. It took forever for her to admit she didn't know how and finally asked for help.

My husband and I received a text message stating we had to upgrade our phones or at some point they would not work like they had. I went in first was upset because our money is tight but was surprised it would cost me nothing and I'd get a new phone. I understand now why it cost me nothing. The phones we both had worked very well these new phones are JUNK. We cannot make calls from our home or work or on the road. All we get is a screen that says Emergency calls only ok or no mobile service available, what? I have called spent hours on the phone, asked for supervisor they can't find one, went in to main store only to have a trouble ticket written up for the third time and nothing.

My LG G2 was having problem opening apps. I called T-Mobile customer service to reset the phone, see if there something I could to keep my new phone. There was nothing we could do, the phone stay the same. She told me to send it back to them and they will send me a new phone. Then after one month, I got a letter stating the phone I return has liquid damage. I called back T-Mobile, I told rep this couldn't be - the phone I return never was near any liquid. I ask if I could get a picture of the phone with liquid damage. They send me a picture, a blurry picture - it doesn't even show the part that was wet.

T-mobile is the worst company I have ever dealt with. My family changed over to T-mobile in Feb.15. We ported 4 lines over, and were promised a prepaid visa for early termination fees for changing over. My daughter's family had a different carrier than I did, and they paid for their etfs. Mine, however, they haven't paid, because we didn't submit the right paper work showing the etf, or so they say. Clearly they do whatever they can to get out of paying. I sent them a paper copy of the page showing my etf, I even highlighted it. I have corresponded with them through email about why I haven't received the visa, it's just one excuse after another.

I have been having issues with the customer service as they don't understand English very well and they don't have the necessary skills. I have asked them to put me through to someone in my own country but they don't. T-Mobile should run their business in a professional manner and respect their customers.

Customer satisfaction survey pops up multiple times per day interrupting my usage of the device. Apparently it's not going to go away unless I purchase one of the "offers" at substantial discount it is claimed. I don't want to purchase the "offers." T-MOBILE needs to remember that they are not a necessary utility like electric or water. I don't HAVE to have an account with them and this along with some of their billing games (pioneered by the utility companies to red line and create excessive and unnecessary profit from the demographic strata that can't afford to jump when they say "jump!") is not endearing themselves to us. My husband already plans to quit T-Mobile as soon as the phones are paid. He might forget about it if they clean up their act but these constant "surveys" popping up are putting me in agreement with him.

I am using Samsung note 3.0 under contract with T-Mobile. I have installed OS 5.0 then issues started which made I can't use my mobile now. I was followed up with T-mobile tech team. They just gave me some sugar quoted solutions and agreed and asked me live with these issues and can't do anything. I am living with issues with my mobile.

Today I called T-Mobile for the umpteenth time to receive yet again absolutely no help. After numerous troubleshooting fails, my phone still does not work. At the time I called T-Mobile before any physical damage I was forced into not replacing the phone, only to find out that I can't get a new phone because of a new crack. I was then offered a laughable amount from the "loyalty department" and transferred to the nastiest person in the cancellation unit. After 11 years of service I'm done. Poor customer service, poor telephone service, and I'm poor from additional fees and changes.

For three days I lost service on my iPhone 4. I am on T-Mobile's prepaid plan and had just paid my bill so my account definitely wasn't empty. I called T-Mobile and they were very helpful and simply told me to reset the factory settings on my phone. After doing so, I have service once again but it is very very weak service. It is so weak I actually have to climb onto my roof in order to send a text message or make a call. Almost anywhere I go I can only seem to get up to three bars and I am always waiting (sometimes up to a few minutes) for a text message to send. I have experienced many failed calls as well. At this point I am considering switching to a different carrier since I am tired of wasting so much time waiting for my calls/texts to go through.

I called T-Mobile to establish service which I said would be a transfer from Verizon for iPhone and iPad that I purchased from Apple. The salesperson obtained information about my devices including the serial numbers and model numbers and said they would both work wirelessly with T-Mobile service. She required my social security number and a credit check. She sent me SIM cards. I took them to a T-Movile technician with my devices AND HE SAID THEY WOULD NOT WORK. T-Mobile refuses to delete my private information from their records. It was given unwillingly as a necessity for service which the salesperson should have known would not work.

I paid in advance for my cell service, told I could cancel at anytime. I had the worse connection possible and customer service was just pitiful. As consumers we all have been violated with all these extra charges. My bill was $45 and some change a month. I cancelled before my due date and T-Mobile are sending me a bill for 2 months. We need to get a lawyer and file a class action law suit. Everyone pays in advance for their phone service, if you don't pay your service it is disconnected. CALLING ON LAWYERS - WE DO HAVE GROUNDS FOR A CLASS ACTION LAWSUIT.

Okay my parents was at Straight Talk. After 3 full years of being charged for an extra phone I found the billing issue and they never made it right but anyway T-Mobile is just as bad. I switched from Net10. I was happy with AT&T Net10 service. I decided to save money and said well T-Mobile should be better now - yeah right. We started off okay. Will just keep the phones we had - bad idea. But this is where it turns for the worst.

Well for last 5 years of service I have had to go outside to be able to get service on my phone. Of course I stayed with them and last November they recommended a personal cell spot router that still did not work. I still missed very important work related and medical related calls. Yet I stayed with them. I think over that last 6 months I started to receive automated calls. “Your bill is due in 14 days. Your bill is due in 12 days,” and so on and so on. Well I called T-Mobile and they gave a different answer over time. The last one was that the FCC told them they had to do it. AT&T and Verizon knew nothing of this and the calls were like early in the morning on a Sunday. So the last time I told them if they can't change it I am going to have to find a new carrier. It didn't seem to bother them a bit.

I've had T-Mobile for a couple years. Over that time I've lived in two cities. In both I have constantly had issues with dropped calls, texts that won't go through or I don't receive for hours and hours after they are sent and pretty much any other coverage issues you can think of. I use my phone for business and have seen that clients have tried calling/texting me and it just never gets through. My current home is a complete dead spot. I have to walk in my backyard to make a call.

Before my family went for Bermuda cruise operated by Norwegian Cruise Line from 05/17/2015 to 05/24/2015, I called the T-Mobile customer Service and checked for the text message charge of the ship on Norwegian Breakaway while the ship sail away from the port. The agent just gave me the information of 50 cents per text message while we make on the ship, they didn't mention about the limited characters of the text message. So I told my wife and son that the text message charge is 50 cents per text, and I told them not to make over two messages each day while on the ship. Last week, I went online and checked the bill from T-Mobile.com, I was confused that the bill was $140 more than the regular monthly charge, then I found the over charge was from the text messages that happened in the Bermuda cruise.

T-Mobile: always areas where service slow, had to pay full price of phone versus Verizon where you just sign 2 years and get for free. In addition, after paying $600, with warranty and insurance, phone gets liquid damage and you need $175 deductible - fyi... not $50 per month. If you want decent continuous 4g, extra $30 plus tax and insurance.

After being with T-Mobile for over 15 years, we switched 4 of our 5 lines to AT&T because of reception issues where we live. On the one line that remains, we have been fighting for 6 months to complete a transfer of responsibility to my son who only stays with T-Mobile to finish paying for his phone. He called to make a payment arrangement on the account then paid the first installment early because he had to go out of town on a job assignment. He gave them the correct card information for the payment and for the payment arrangement. They charged his card AND charged my card which I had left on the account when I covered his last payment for him.

I was so excited to hear that T-Mobile had no contract and would pay for disconnection fees from the other carrier. I went to the T-Mobile store and gladly handed over my new Note 4, a Galaxy 5, and a iPhone 5. To my surprise the person who helped me did not explain what I had to do correctly which delayed the process. I called customer service and was told that I would get my reimbursement in 8 weeks.

When switching to T-Mobile they make it sound so easy but when you're already in it, all excuses that they can give you they'll tell you. All I can say is don't get fooled with what they'll tell you cuz once you're in it they'll find ways for you not to get your ETF. It's been six months since I got my phone and I still have not gotten my ETF. Now they wanted me to resubmit my application again for the 4th time. Are you kidding me? I guess they'll keep doing it until I get to a point that I'll just give up myself. I have learned my lesson very well. "Don't be fooled with their ad!" If there's only an option for no star, not even 1 star this company is getting from me. I will try to switch to a different phone carrier ASAP. Goodbye T-Mobile and I'm not coming back ever.

After winning 20 year fight with cancer and now broke it was time for our comeback. Went in to T-mobile for Note 4 I needed for work, they offered lower prices, but were out of stock on Note 4. Talked me into 2 other phones and hotspot and when note came in we would switch phones to what we wanted. Note came in and they wanted high amount of money to switch. Just found out this was a 3rd party store, have been fighting with T-mobile corporate with no results, apparently they approve of these type of tactics. We didn't even need hotspot. Just be aware of these 3rd party stores. They do not have to live up to the same ethics as real store. Thank you T-mobile for making a tough time for my family even tougher.

It has been 8 months. I communicated back and forth with T-Mobile with no result. It started last September when I bought a new iPhone 6 at our local store. T-Mobile charge me 3 times the value of iPhone and refunded only one. I initiated a charge back, and around December 2014 the bank credited me the amount which is $490.02. On February T-Mobile billed me again for the same amount but I can't file a charge back because the timing was expire and the bank will not help me with the same case. I emailed T-Mobile and showed the evidence and some documents but they can't help me. T-Force and the Manager get involved but they tell me they can't help and basically tell me to disappear. Someone from T-Force who has been helping me disappear too. I still keep all the evidence and just want to know what other options I have. Credit company can't help and T-Mobile tells me to get lost. Steal from the poor!!!

So I'm traveling from New York City to Orlando on vacation. My Galaxy S5 charger port didn't work. I looked online for a T-Mobile retailer who is a professional to fix my phone. I found one near my hotel at 9924 Universal Blvd. No problem. I took a drive to the store and meet with a representative named **. I spoke with ** for about 10 mins as he checked out my phone. He discovered what I had already told him. My charger port does not work. ** broke my screen and now asking me to pay him an extra 140+40 for charger port. He first told me he could fix in a hour so I said ok and went to my hotel room. I came back in exactly a hour and 20 minutes. He was in front of the store smoking a cigarette. He left the store unattended. He wasn't nice, very rude but didn't pay much mind to it since I'm on vacation and I needed him more than he needed me.

I had problems with several brand new phones and once I called in and upset the wrong person, now anytime I call they pretend that they don't hear me or play a funny game answering questions that I'm not asking. They have my calls routed to the same people anytime I call. It's a big joke. I ask one question and they pretend to hear another, or they just pretend to not hear me after waiting on hold for 10 minutes then they hang up. It's pretty pathetic when your life consists of harassing customers that pay on time for THIRTEEN YEARS!!!

They reboot my phone. I factory reset my phone, bought more data and my connections still awful.... I have statics on the phone when I talk to people. They trick me out of my money.

My family went through T-Mobile for 7+ years and the service was never any good. So when we moved to 2 different places we had to get different services that worked where we are, but T-Mobile didn't like that. We used the Jump system for 2 phones, the S5 and Note 4, one we have had for over a year and the other less than 3 months. T-Mobile expects us to pay for the phones now that we aren't using them and refuse to let us return them. They also will not let us shut off the one phone on there and keep calling me every day! Their customer service department is really rude and keeps tell me things that I already know and tried! I'm sorry but I wouldn't recommend them to anyone!

My payment were originally set for the beginning of the month but I wanted to change them to last week of the month, so the lady told me I had to pay 200 dollars in advance. So I did. Ever since then I've been having problems with my bills. They are not the same and the representative was rude. They do not appreciate their customers at all. They kept saying I'm late on my payment. T-Mobile sucks.

Me and boyfriend purchased our phone in Feb of 2015. We paid the phones with no contract. I had T-Mobile in the past and it was the best service. Now it's the worst. Can't receive calls, dropped calls and internet service is horrible.

I have had T-Mobile service for 7 months now. I am now on my 4th phone due to all kinds of separate issues ranging from phone will not make or accept calls, unable to send text messages, rebooting the phone multiple times, having to reset the phone twice, phone freezing up during a text and email, and the list goes on. So I was unable to get any resolution so I filed a complaint with the BBB, and the T-Mobile account manager said she would work with me and proceeded to close the case without resolution with me. She stated that they cannot guarantee service and that's it. Ok so we are supposed to continue to pay our bill and accept no service. I have never had to deal with such a horrible business. I am completely unsatisfied with T-Mobile.

T-Mobile's telephone service is so horrible. I can't use my phone in my house. When I got this service, the representative checked their network and told me that my home service would be excellent. It is horrible! We've done everything they said to do and it only gets worse. There must be something that can protect consumers from these kinds of scams where big companies are taking our money without providing usable services. I hate T-Mobile service and feel trapped in it. Is there any help for me?

T-Mobile had a promotion. First bill wasn't what was discussed. The fee went to phones though my email says activation. I canceled the service and sent phones back within the time allowed; I'm now being charged $126.00 for two weeks service.

Went to a kiosk in the mall to see about trading in our AT&T phones for T-Mobile. They assured me they would pay the termination fee to AT&T and my bill would only be around $260.00. They said the coverage was good except for a small town close to us. So we switched. EVERYTHING THEY SAID WAS A LIE. First, they say, "well, you pay all your AT&T fees and we will reimburse you." That was not what was promised to us. So I faxed them all my last bill with AT&T and paid the $1400.00.

I cancelled my cell phone 4 months ago and kept getting lame excuses why I kept getting billed.... I'm still getting bills. This is the worse company I've ever dealt with...... They are rude on the phone.... They gave me the runaround and told me I could only cancel at the store (LIE).... The lies were despicable.... I will tell everyone I know not to deal with T-Mobile. I was with them 10+ years and this is the treatment I get. I hope you go out of business for your lousy service.

I started with T-Mobile in May of 2014. I decided to switch from Sprint to T-Mobile because of their EFT Reimbursement program and because a work discount made T-Mobile cheaper. When I was in the store, the lady got all of my account info, had me pull up my billing, verified that because it was under $400 it would all be covered, and assured me that my work discount had been set up. I left the store thinking I was good to go and didn't need to do anything further.

Today my wife and I both were on the phone with T-Mobile to shop for a new Samsung Galaxy S5 phone for her. At first they offered the same price they currently have online. We asked for a good deal, and the sales rep came back with a better price. Having been bitten before, we were very careful so we asked for every details that we could think of, mostly about possible hidden charges and terms and conditions, since we had been hit with this before. After nearly an hour, at the very last moment right before we would agree to place the order, my wife asked about the warranty and got the answer that it was 90 days.

I used the jump option with T-Mobile to upgrade from a S4 to S5. I received the S5. There were no instructions to return the S4 so I didn't. Then I started getting billed for the S4 so I sent it back. Still getting billed. TM said it would take 3 to 4 billing cycles to get the S4 off of my bill. They also said they didn't even know where the S4 was so they are doing a search. T-Mobile is a horrible company. From the phone support, the stores, and the services. DO NOT BUY A CELL PHONE FROM T-MOBILE.

I wish there are negative stars to give to this store. The reason is: I have just bought a Samsung Note 4. The price was $699 + Tax. The same phone is in Amazon: $549 (including tax). Do the math. In a single phone they are over charging nearly $200.00. They do not know how to do business. They charged Re-Stocking fee for two times in a single day. They are really rude and the manager never dare to talk to customers. The worst place ever. Before you go, just double check the prices on Amazon. A piece of friendly advice.

T-Mobile reviewed my issue and are now refunding the $211.00 to me. Thank You T-Mobile.

I cancelled my contract early as I was having problems with my service and paying considerably more than with my last provider. I was told I had to paid a fee for early termination and I was ok with that. To my surprise, they also billed me a whole month and gave me different answers as to why. Finally, I was told that the charge was because I was taking my number with me. But, guess what? I had transferred the number from my previous provider to T-mobile!

T-mobile bill statements are lame: 1) Won't show names of other folks on your account, the web bills show all the names of all the phones whereas the actual bill or the PDF statement shows no one else. 2) Won't show bills older than a year, charges 5$ for older bills - no other bank or business does this, at least they let you take a print online. This is such a pain when you suddenly need Proof of address and you neither have bills on your name nor do they give bills older than a year. What a trap!!

My T-Mobile account was fraudulently used by someone who ordered four phones in my name totaling $3,750.72. They used the last four digits of my social security number and my name. T-Mobile acknowledge the fraud and said they were investigating and they would take charges off my account, which they did. However, upon finding out this info, I had to order a monthly protection plan with Equifax to put security alert on my credit, because I fear they might have the whole number. I called T-Mobile to get something in writing stating the identity theft, so I can take it to the proper authorities. The representative told me that there is nothing that they can give me. They do not have statement letters like that. The only thing they can do is to put a security alert on my T-Mobile account, so if anyone tries to buy any more phones they will have to show the proper identification.

June 30, 2010 I moved from New York to North Carolina. At that time I notified T-mobile of my new address. They changed it on my statement but did not change it for fee and tax calculation. They have overcharged me for federal and state taxes and fees for the past 5 years and will do nothing to correct it!

I really like T-Mobile. The service is great. The plans are straightforward. I believe in everything they're doing. They changed the wireless game. They pushed the envelope further. The one thing I don't like is the "unlimited 4G/LTE" internet. I've tested it for months and after about 17 GB of usage, it throttles down drastically. I rely on the network for my business and this is a bummer. I wish it was really unlimited 4G/LTE.

I purchased Samsung Galaxy S6 Edge from T-Mobile, on cash not wanting to be hooked with contract. The phone stopped working after 24 days without any form of physical or water damage. I took it back to T-Mobile office for phone exchange on manufacturer warranty. I was told by their rude agent, to ship it to their warehouse, which I did at my expense. I was suppose to get the replacement phone after 5-7 business day. But it's going two months now and they never sent any replacement phone. Each time I called the T-Mobile customer care, they rudely tell me that I should keep on waiting till I hear from them. Apparently they are not doing anything to replace the phone. I believe T-mobile is selling the fake version of Samsung Galaxy S6 Edge and do not honor their return policy.

I bought my 15 year old nephew a phone, a cheap phone because he's 15. I did not consent to the jump program because it does not make any sense to pay another 10.00 a month plus 8.00 a month in payments on his new phone for a cheap phone when I'm not planning to upgrade ever. I had call in march 2015 to get detailed information of my charges because I wanted to cancel a line and the customer service representative failed to disclose to me that I was paying for this jump program. If they did I would have been disputing it at that time.

Being a loyal customer who pays the bill in full upon arrival for the last 3 years. It took T-Mobile 3 months to credit my card for a refused item on delivery. The representatives I had the misfortune to speak to start the conversation with a perky attitude and then become outright nasty and with a superiority that they are doing you a favor instead of the other way around, as if was not for the customer they would be out of a job. For the last 3 months I have been contacting them on this issue, and they either NOT trained or qualified for handling my issue for this credit. I have move on and totally happy at last. Too bad it took this experience to realize that their marketing is just a ploy to suck you in that dreaded hole..

I was trying to switch from Verizon (because of high bills). I did all my transaction on internet with T-mobile. Completed the transaction. My credit is not perfect so they charged me $940 as down payment for the iPhones I chose. System gave me my order # but at the end I got an error code that my order was not processed. To call customer service, that was a weekend and the number they gave it's only for office hours. So I called Monday and the rep told me to start all the process again. After 45 minutes he told me my order didn't went through, and he asked to go to the store for identity proof.

I have gone through about 4 refurbished phones in the last month. I have insurance for my Galaxy 4. But every phone they have sent out to me has not been working properly. My phone I have not even had it for 1 yr and a half. It's been paid off for a while the 600 bucks it costed. And as they keep doing weekly is sending me non working refurbished phones. I am irritated as they have poor customer service. I have been hassled so much. And now I have another refurbished phone on the way. It will be my fourth one. What's the point of having insurance if you're going to be hassled about it when you need it? Worst customer service ever. And they keep trying to suggest I do jump. So I can continue to owe money to them. My phone has been paid off why would I do it. It wasn't no 100 bucks. It was a full 600.00 dollars.

I recently switched from Verizon to T-mobile. I brought my own phones, but they shipped phones to me anyway. I returned them over a month ago. A month ago, I saw the bill and they were still charging me for those phones. I called and they acknowledged that they had received them, and that they would correct the problem, and that they would credit the amount for those phones, and that my next bill would be correct. This month bill was still the same. I called again and again they told me to pay the full amount and that within 30 days they would fix the problem. They insisted that I should pay the full amount of the bill.

I called T-Mobile to purchase a new service. I'm currently with AT&T for so many years and wanted to give this new T-Mobile a chance. First call for almost an hour on the phone in the evening with so many holds, we were on the final stage of the process while she was reading me all this terms and agreements when suddenly we got disconnected. No call back. She had my number, my email and already did a credit check, got my credit card number and all info but never heard of her again. I sit put for half an hour and tried calling them again but their office was closed already.

Closed account yet was charged full month for 2 days of service. Got final bill 1 day before it was due. Though bill said I would be charged a late fee, top billing manager said I wouldn't be. Said that it is their policy to charge a full month if service cancelled after cycle, however for the 3 whole months I had them whenever I called, no one could ever tell me what my balance was regardless of when in the cycle it was. Only time they knew my balance was the day or 2 before the bill was due.

T-Mobile is trying to make me pay them in excess of over $400 an old equipment and accessories that I have in which I am willing to return so that I do not have to pay this 400 plus dollars. They're arguing and fighting with me saying that once I cancel my contract with them I'm still required to pay this kind of money for the supplies that I still have in my possession and which I'm willing to return.

I was with AT&T for more than 10 years and decide to change to T-Mobile for lower monthly payment. Big mistake, bad decision. I had to change my phone three times and they send me refurbished one. It drops call every where. I hate the service. I can not wait to move back to AT&T. Unfortunately I have to pay 5 phone off before switching.

I was assured by T-Mobile that my service was in their range. Well this is not the case. The coverage is awful and I can't do anything half the time. I tried to go back to Verizon and found that since T-Mobile takes your equipment you would have to buy all new phones. This company is a scam. As soon as I can switch I will. This is a terrible company that lies to its customers.

We are paying an extra $10.00 per month for a warranty plan then they are telling us doesn't replace our phone. They are sending us used parts that doesn't work and now we are paying for a phone that doesn't work. Customer service rep at T-Mobile told me that they have no control over the manufacturer and if they want to send us a used phone that is their discretion. T-Mobile is making it very difficult for us to have a working phone. Instead they are trying to sell us an upgrade or tell us that we need to pay a $175.00 deductible in order for us to get a replacement for the non-working phone. The customer service is unacceptable.

Bad Internet service. I don't know why people that good about T-Mobile. I had Verizon, Sprint, Boost Mobile, and even Metro PCS is better than T-Mobile. I had a lot of lost calls on one single month while driving. Internet is really bad. I understand that I used all my data, but come on guys, I can't even load a page without waiting like 2 minutes. I might cancel my service with T-Mobile and go back to Sprint. Sincerely your angry customer.

On top of the text messaging scam they're allowing, trying to get out of a contract is no exception to the rule of their attempt at scamming their customers and ruining their credit with false charges.

When owner activated his phone he was to take over the payments, he was allowed to put the phone in someone else's name as prepaid, therefore the responsible party was stuck with paying for the phone. Also my phone was fried, lost all pictures and info on phone, my memory card also was fried, could find out why, so they replaced the phone with a refurbished phone that is a piece of crap. I have paid too much money and also have insurance to end up with a used phone. There was a problem with the phone or it would not be called refurbished. I have been a long and responsible customer. Not anymore.

Just bought my husband a new phone with T-mobile. Got home & activated it, added the minutes (all with my Straight Talk phone)... had to stand in the window or go outside to try the phone out, to make or receive a call. I will be taking it back, I'm sure. But as we all know, the money for the minutes is more than likely gone.

I contacted T-Mobile on 5/22/2015 to attempt to transfer service to AT&T. I explained that my cell phones did not receive a strong enough signal at my residence. This results in dropped call, no service or slowed service. I also travel for business and have been cut off because when there are not enough T-Mobile towers, or no T-Mobile service, it goes to data roaming. I was told I needed to pay my phones and current bill off for the phones to be unlocked. Once the payment was credited (I checked and it was within 30 minutes,) it would take 30 minutes to an hour for the phones to be unlocked.

I have been with T-Mobile for almost a year and I regret this so much. I switched over from Verizon and I wish I would have never done that. I was promised a early disconnection fee of $350 for switching over from Verizon and almost 1 year later I still have never received it. I had to pay Verizon myself $350.00. I called Cust-Service several times every month about this problem, only to get the run around then 6 months later I get a Mgr. which I requested from the beginning and they tell me "Sorry your time has expired. You had 60 days to reply on that promotion," I told them to check their records because I had called several times for 6 months! They never refund my fee. After buying two iPhones and one iPad from T-Mobile this is how they are treating customers?! This is awful! I can't wait for this contract to be over! I would never recommend anyone this nightmare of switching over from their carrier to T-Mobile.

I decided to go to T-Mobile. I end up getting a Xmax. Stated I'll have good coverage. In the area, nope. Going outside to sit in my car walking around to find signal. Phone always say "no network." Took phone back. Had to pay the restocking fee even though wasn't my fault. Got 70.00 back after spending 170.00. Person put contacts, pics important stuff I wanted save on a drive app. Got home checked I got nothing. Never again T-Mobile.

Several years ago I had problems with T-Mobile trying to resolve problems with my phone. I spent countless hours on hold repeating the same information to one person and then the next. I believe this is a tactic to discourage people from getting any resolution when it's not in their favor. If this is just the fact that they are not capable of resolving problems in a timely fashion it is worse. In any case after hours of time wasted I let them know that if they could not provide the service I would have to make a change. Which ultimately I did two days after and pulled my line to AT&T. By the way the data service was considerable better with AT&T than T-Mobile.

Money was taken from my account from T-Mobile which I haven't been a customer for a year. I approached T-Mobile yesterday to be advised had to go to bank. Gent was as helpful as he could be. Did what he said, went to bank, came back on instruction. Phoned T-Mobile again and I am angry upset at the service I received. The supervisor or manager should be ashamed of herself telling me money can't come out my account, not wording it but more or less saying I'm a liar. I'm disgusted. She hung on me as I advised she can't talk to me in that way. All they kept saying money wouldn't possibly been taken.

When I called T-Mobile to inquire about phone service, they lied through their teeth to get me in, then stuck it to me, stealing $15 a month from me, after I and my son invested over $400 in phones to commit to their service. I tried to resolve the issue with them to absolutely no avail. When a company quotes a price to you and you make a commitment to that price it should be illegal for them to change it after that. We need some hard, fast laws on the books to prevent this dishonest legal theft and the means to recover when done wrong. Until we get this, we can all expect to continue to be stolen of our hard-earned money every month by these thieves that run the phone systems.

I had disconnected my prepaid service around a month back, and informed T-Mobile customer care on this. Still they deducted 50$ from my card as monthly charge. I called the customer care repeatedly 3 times they said complaint has been escalated and I will get back 50$ in 3-4 business days. Meanwhile I did port my number to AT&T.

In an attempt to control my expenses, I wanted to change my Pay As You Go monthly plan back to my old prepay. I was informed that product now termed prepaid legacy was no longer available, so i said ok close it. The representative said, "wait I'll talk to a supervisor and get it reinstated." It was okay-ed but what they didn't tell me was that all counters were to be reset, i.e. Golden Advantage which gives 10-cent-a-minute calls and 1-year validity, so I put on $10 and got outgoing calls at 33c/min incoming at 30c. If they had told me about the reset, I could have declined or whatever. Their solution was for me to put on $100 to re-establish golden rewards. I said heck no, that $10 is the last cent you make from me you snakes in the grass.

So I used to have AT&T and I saw the ad about $100 unlimited everything at T-Mobile. I fell for it. Of course, the lady, ** to be more exact, offered us the phones and lines and that everything would add up to no more than $160 for 2 lines and phones per month. First month bill was good, it came up to $154, but when the 2nd bill came it went up to $212!! I called T-Mobile to see why bill was so high if the sales associate at T-Mobile imperial valley had said we were not going to pay more than $160, representative only apologized and said my only option was to go back down to 1gb per month and to cancel extra services.

Going to keep this short. Been with T-mobile for 2 years. Paid off balance and had 0. Called back to confirm 0 balance after receiving "phantom" bill. Customer service said "yes, zero balance." Months later, received "final notice" and was told I owed money that I had already paid. This is not me bashing a company. This is me writing a review to warn others to be wary of this "no contract" gimmick that has been produced by these people. They will never receive another dime from me or my family.

I was with T-Mobile for a few years and had ok service. About 6 months after moving into my new home, in the same town, I experienced almost constant dropped calls, missed calls, etc. I had to get a land line from Comcast to make up for T-Mobile's terrible service. Being self-employed and working from my home, I am sure I lost many customers because they could not reach me. My family and friends would try calling me for important reasons and could not get me if I was not home.

A gentleman came into my office, talked with me extensively for 3 hours about money saving opportunity if I switched my phones from Sprint to T-Mobile. I was very hesitant and asked many, many questions. Finally after seeing a huge savings, I agreed, especially when he said I had 14 days if I wanted to change my mind. I found out they charged me for 7 SIM cards instead of for the 5 that were shipped, & that the down payment amount quoted was completely wrong. Now I was told I could not get my $68 for the SIM cards & they don't know why they charged me for 2 extra, they will check into it. I want my money back & of course, I am staying with Sprint, but they say the cards are non-refundable even though I said I will send them back.

I would not recommend T-Mobile to anyone. The reception is awful and there are numerous dropped calls on a regular basis. I continue to call T-Mobile about their service. The customer service representatives say the same thing "we will have our engineers look into the problem." I have called and complained for months without any results from T-Mobile. They do not want to satisfy the customer. I called several times in January 2015, February 2015, March 2015, April 2015, and May 2015.

I had T-Mobile for 8 or 9 years. Got off the monthly about 3 years ago, went prepaid T-Mobile. Now they say I owe 118 dollars for prepaid service. How is that possible? Or is it the clerks? Or just poor bean counting.

Years ago this company was the best and I'm talking about back in 2008. Now it sucks sooo bad I don't even know how I allowed a representative to ask me for another opportunity with them. First of all T-Mobile steals people money. Destroys evidence to send you to collection. Even if I was able to prove that I don't owe more that $800 they find another and another lie continually about why you owe them. I called so many times before sending me to collections to try and fix this problem and they weren't able to explain to me why. Then collections called to keep changing the reason after mailing proof.

I signed up for services with T-Mobile 1/13/15 thinking it would be great coverage and service and purchased a phone. And the internet wasn't working for starters and was sent a several replacements. With issue after issue either no one could hear me, SD cards wouldn't work in the phones, internet not working, signal sucks. Was sent to the store to get a new SIM card. They stated would fix the issue and didn't do anything. Sent back to the store to get a signal booster that did nothing. Then they claim they would be fixing the towers in the area to get better signal. This by far the worst service ever. After several refurbished so called working devices that were returned and they tried to charge me for and had to credit me for. Then had the nerve to send me a letter after all the trouble I've had.

I cancelled my service in February. They continue to bill me and have since tacked on a little more money along the way. They suck, first of all they broke my trust by giving me runaround. It took more than thirty days to get my money back when I returned a perfect unused phone. It sat up there for all that time, no one did their job. They have the nerve to keep bothering me after I cancelled service with them for a final bill that keeps getting bigger. I was a loyal customer for 8 years and always paid my bill. Why now are they hassling me about this. They are greedy and full of **!

After a sales agents assured I could get number portability, I signed for a family plan with T-Mobile. They were not able to honor the offer because of zone restrictions. I returned the devices and cancelled plan within 2 weeks. Months later, they charged me for the devices payment plan and family plan (about $210). Had to pay for devices I never used and returned and for a plan I cancelled, to avoid a collection agency report. When I cancelled the plan, several agents assured everything was taken care of but it wasn't. They ended sending me to collection.

We have to argue with T-Mobile's people every single time we pay our bill because they try to sneak in extra charges or remove services from our plan when we aren't looking. To be fair, I am usually able to make them respond appropriately. Their phones don't last long, and I think they set the devices to self destruct these days. I had to turn my phone off and on three times to get this internet connection, there are unreasonable errors all over the place and we often never receive phone calls that proceed to leave voicemails, which is the only reason we know anyone called at all. Whenever I run out of hotspot minutes, I lose the internet on my phone. It is not supposed to do this, as I am told every single time I have to call in to have service restored, and they have no idea what happened. They also try to charge us for out of area coverage without notice when we drive a half hour away from home.

T-Mobile sold me a new $500 telephone that worked bad and 17 days later they replaced it for a used refurbished one. BAD BUSINESS.

First off, it was supposedly pay as you go through T-Mobile. Had 2 lines on family mobile. Wanted to cancel 1 line and got charged for cancelling one line for 2 months worth pay. Tried getting money back for 3 months for being charged for no apparent reason since it's supposed to be pay as you go. Just kept getting handed off to people, told to email a certain place on the site which I did a couple times and still no response after 3 months; which then I decided to cancel my account as well; which yet again "Pay as you go" should be able to just not pay.

I actually have two issues - I got charged $300 and had the plan for $100 unlimited... but plan apparently unlimited has a limit that they failed to inform me about. The 2nd issue is I pay insurance but I have to pay for a broken phone and the remainder of the new phone... Am I special or is this seeming like a scam? If you are considering T-Mobile as your carrier STAY AWAY (IN A SCARY VOICE), DON'T LET THEM PUT THEIR CLAWS IN YOU!!!

I called customer service to switch accounts, which resulted in T-Mobile instead taking my wife's number (on a separate account), canceling it, and transferring her name and voicemail onto my phone. I spent two hours trying to figure this out on the phone with T-Mobile before the company realized what it did. When trying to switch from a pre-paid account to a post-paid account online, you are not allowed to make such switch if you do not have enough funds on your current plan.

LIARS! T-mobile sucks! I tried for 12+ years to defend T-mobile for the terrible service in the tri-state area. As I understood it, THEY WERE ALL THE SAME! I think differently now. T-Mobile is the absolute worst mobile carrier! They not only provide poor service throughout this nation, they treat their customers like idiots. I am so tired of getting the run around from T-mobile. I finally found the time to research the competition, upgrade my phone and move on.

I cancelled my contract with T-Mobile in March and when I went into the store to pay my final bill, they tried to tell me I owe for the full month's payment, even though I only had service with them for 2 weeks of that final month. I called customer service and told them that I'd be perfectly happy to pay for the 2 weeks I had service but I was not willing to pay for a service I no longer had. She told me that paying for the full month is part of their policy and that there was nothing she could do to prorate my charges for the last 2 weeks I had service. What kind of policy is it to charge people for a service they don't even have anymore?!

A year ago I bought my daughter an iPhone 5S. After the purchase the sales guy told us that my daughter can upgrade for free anytime. If there's a new iPhone coming we can come back and upgrade for free. My daughter loves her new phone. Last week it was starting to have few glitches so I called our local T-mobile in bountiful Utah to verify if the deal was still true. The guy that I spoke to said yes, we can get a free upgrade but we would only have to pay the sales tax and it's around $45 to $50. I was so excited so we head over there. I went directly to the manager there by the name of ** who send us to another sales rep. A girl name **. She looks fairly young with piercing in her front teeth and two on her nose etc. We told her what we were there for, that we're coming for the free upgrade we were promised. She quickly showed us the new phones and of course my daughter picked the iPhone 6.

Join T-Mobile after ten years with AT&T, big mistake. After five days that they claimed that my data has expired and then speed will be slowed to 128MB. I had the same 4.5GB with AT&T and have never gone over in 10 years. Something is definitely is not right because my usages has not changed. Thinking seriously of going back to AT&T because they won't be trotting your data; Imagine after 5 days you are stuck with slow data usages.

I work as a nanny for two young children for 10 hours a day. I have no signal inside the house or in the front or backyards. However, the T-mobile coverage map indicates that I should have full 4G coverage in that exact location. I have found one or two spots where I have one bar of signal and 3G coverage. Because these children are so young, it is imperative that I have full signal in the event that one of them get hurt. T-mobile keeps trying to get me to upgrade my phone to resolve the issue, but that is not the issue; their service is the issue. The grandmother of the kids has T-mobile and the latest iPhone and she also has NO signal at the house.

I wanted to change carries from AT&T to T-Mobile. I was, believe it or not, unhappy with AT&T, and was looking forward to changing to T-Mobile. I ordered two iPhone 6, and a sim card for an older iPhone. T-Mobile was going to pay off my remaining payments to AT&T for my current phones and they were advertising a much better plan than AT&T.

I got a bill of 900.00, I paid 200.00 and ask them if I can make 50.00 a month for the 600,00. I am a 72 women and in a small pension, I have to pay rent ..500.00 month, my health meds, groceries, car insurance, collections. Now T-Mobile block me where I can't pay that much and told me that it is my fault...send me to collection and they want more than 50.00. They want 4 payments of 150...if I can't pay 100...how can I paid that much? I closed my account because I was paying for everyone on my line...now they accuse me of giving them my password so they could do what they want. I am under lots of pressure and they don't care. The person who called me was talking to me so loud and telling me they will send it to collection. Since I can't pay nowhere, I am going to have bad credit because of them...I am so stress, don't know where to go or who I can talk. These people are horrible.

T-Mobile has awful customer service and their cell service is extremely spotty. We had over 20 dropped calls within the first week of having the service. Never made a call and when we called about it, they said they had crews working in our area. Two days later still no service so I called to cancel. They continued to bill me for the two weeks I had the phone even though I could not make a single call. Ridiculous.

Ordered two phones for my son and I. They activated the phones two days before I was supposed to receive them. Two days after due date I finally got them. The rep said I had service after she asked for my address to check. Had no Internet service at all. Called ** at the tech part. He said if we lived 10 miles either way we would have coverage but where we live in the country, we had none! So I told him I was canceling all before the 14 day cancellation period. I spent $183.76 to get the phones and returned them like I said before ethereal 14 day period was over. Then I received an email saying my payment was received and they charged me exactly 103.76. I've called and got the runaround.

I went into T-Mobile here in Las Vegas. From just switching to Verizon I was a little nervous about switching over but the associate treated me right and I felt like I made a great decision. My service has been great! Just as good as my Verizon service. No complaints. I'd recommend to anyone! Thank you Las Vegas T-Mobile.

I have been with T-Mobile for about a year, and that's a year and a half too long. Carefully I researched the reviews and coverage maps, questioned the local T-Mobile stores and reps, and was assured to have great coverage and fast speeds!!! It's fast, but coverage is inconsistent, and weak "at best" non-existent frequently, and that's at home in the center of the city!!! I was mislead by advertised and publicly claimed coverage, as well as falsely reassured by local T-Mobile store reps that I would have full "fabulous" coverage throughout the state!!! Bold face lies, and they knew it!!!

I have been calling T-Mobile for three weeks problem of no reception, no text, drop calls you name it. I took my phone to the shop to swap a sim card, the tech ended up deleting over 400 contacts from my phone with no way to retrieve them back. I was on the phone for over three hours with no help and this is a business phone.

I encountered an unauthorized access to my account by one of T-Mobile's in-store reps. This guy initiated changes to my account through a breach of security protocol. He (known as **) asked the person requesting this change for the account's primary phone number only. The change was to activate a new phone. The person he asked was not me (the account owner). See the serious problem here? I spoke with another T-Mobile rep about this and to confirm the proper procedure. He immediately agreed that this was a breach of security protocol and followed immediately by reporting the incident to his supervisor. He claimed T-Mobile is big on account security and this transaction was enacted illegally and should never have happened. I still retain their service (for now) but the very next violation of my account privacy will not be taken lightly.

Been with T-Mobile since 2014 and have had very poor service, dropped calls, no texting ability. Their website has been down for over 48 hours. I have a Samsung phone that has been replaced 4 times in the last year. I can jump to another phone, but I have to pay an additional amount in order to do that.

I have 4 people on a plan and purchased 2 very expensive phones. I was given an 10% discount for being a member of the NAR. Well my bill increased and I was told they will no longer honor the discount because I am a member not an employee of NAR. Sprint offers an 18% discount for members and they will not even give me back my 10% to match their competitor.

I receive some email and a mail from T-Mobile after complaining about my problem. The email say they can't reach me and the letter say after check it then I'm qualify for an UNLOCK but when I email back no one answer. I call the # on the letter no one there. I kept calling and calling but never reach anyone and every time I leave my case # and phone number but no one reply or email me back. Till now is been year and my phone not even unlock! On the bottom is a COPY of my previous complaint.

Because I was not given the required information as to what I should do after switching to T-Mobile, I am now stuck with a $450.00 collection payment to AT&T. Although T-Mobile has given me a credit to my account it doesn't solve the problem. I recently moved and the only cable provider in my area is AT&T U-verse and I am not able to watch any TV because of this issue. T-Mobile needs to make this right. I am a reasonable person but this is a case of really bad customer service!!!

I been with T-Mobile for about 3 yrs. The service is horrible my call drop constantly. I get text messages in the middle of the night that were sent earlier. But my worst is that one of the workers at one store made a huge mistake and I had to fix it. That is not fair. I advise people to NOT get T-Mobile. Their phones are from $500-800 dollars and they suck also! Recently bought my Galaxy S5 and it stopped working, didn't even last me a yr. I am looking to get a different carrier. T-Mobile is nothing but stress!

I tried to come to t-mobile in feb-2015. I was bringing over 4 phones. When they sent my sim card it required that we call and activate the phones. One of the sims cards they sent was the wrong one. So they told me I had to return it. Which they put that credit back on my card and then recharged me for the correct one which means I still paid for 4. I then went on to try to activate the phones with the cards. Then the man stated after being on the phone for 2 hours, you can't use these phones. He then said we will refund you for the charges for the cards and go ahead and cancel the account. I paid 100 for 4 phone deposits and 11.99 for overnight, which they credit me that back because it didn't come overnight.

I just upgraded my from a 2GB to a 5GB two weeks and the 5GB data services was gone within a week. I don't understand how this happened so I called T-Mobile to get a better understand and they totally disregarded my concern. They kept transferring me and everyone repeated the same thing "I used all the 5GB data so the speed reduced to 2GB which is dinosaur speed". I knew this already. My question was "How did I use it so quickly? What I am doing on my phone that is using it up so quickly?" No one could answer the question. Then they transferred me to try and upgrade my plan AGAIN. No thank you! I will be look for a better service provider.

I switched to T-Mobile. I had 0 service my house, on my way to work, and at my job. I continued to call and let them know, was not able to use my phone. If I did it would be long enough to dial number get someone on the line and disconnect. Bill @ 1710.00.

I have a brand new Note 4 and it drops calls. People keep asking why I'm not picking up my phone. I'm not getting the calls. My voice mails take a full day to alert me. I called over and over and over...NOTHING!!! I have been with T-Mobile for many years. I was under contract and when it ended, I called to cancel. I told them I'm a grandfathered contact customer and my service was bad. Rep said, "Oh no, it was the outdated phone you had. Let's upgrade you and you no longer have these issues." Wrong. So wrong I should have went with my first mind and left. My problems are still bad now. I have to pay for a phone I can't hardly use. I am now saving and working to pay the phone off, sell it, and leave for good.