T-Mobile Reviews

How can I even begin to tell you how horrible this company is to deal with? I had a "post-paid" account with them for many years... there were inaccuracies but it wasn't until I went into business for myself that I came to know the full extent of how disruptive to my life they could be. The last year of service was the WORST and that is when I decided I'd be better to just use them for EM calls only. They did such as the following: when a phone that was still under contract didn't work they'd say they were sending a "brand new" replacement phone... very clearly this is what they'd say and then they'd send a "refurbished" phone instead that had inherent problems.

Never had any worst experience than I had today to talk with customer service of T Mobile. Just for a small information about my plan I have to wait for 1 hour 22 minute and they keep transferring me from one to another department and finally I have to disconnect line without resolve my problem. Their system is very slow. Cannot pull even account information. Seven time I have to repeat all my information. I think if T Mobile work with this kind of staff soon either they have to close or merge with any Good company. I’m really disappoint having issue with service and billing. Without asking me they change my plan and keep adding new numbers just to collect extra money.

I wanted to switch to T-Mobile last month because of their online reviews & great customer service ratings. Unfortunately, I had to cancel due to a surprise new phone for a holiday gift with my current carrier. I was super bummed & figured I would be penalized for cancelling with T-Mobile. I was pleasantly surprised with the ease of cancellation & returning the devices. The online team is quick to respond & the phone team is incredibly helpful & friendly. They truly make the customer the top priority. I look forward to dumping AT&T & getting back with T-Mobile once my contract is complete.

I had a broken phone under insurance and warranty. T-Mobile replaced my phone refurbished with third party parts and this is not what I paid for. After contacting them to get the product that I paid for they tell me there is nothing they can do for me. I would not recommend T-Mobile to my friends or family. DO NOT USE T-MOBILE people. They are untrustworthy and cheap.

We were told by our salesman that we would have service in the areas we frequently visited. We found out after signing on, that was not true, between that, our bill amount changing monthly and my iPhone never seeming to work with the carrier i.e., could not receive voicemails or calls if my Wi-Fi was on. The fix that was suggested by IT for this was to simply shut my Wi-Fi off... Thanks T-Mobile. We changed to Verizon on 12/18/15. They told us we were cancelled, I confirmed online we no longer had T-Mobile account. I called in to confirm auto pay was off.

T-Mobile has been billing my account $12.99 for a service called T-MobileTV - I NEVER signed up for this service and just found out via a text message that was sent to my phone directly from a username "1504" saying that if I don't 'opt-out', that I will be billed for an additional 33 months at $12.99 per month. The SMS contained a bit.ly shortened link that looked like spam. I have since contacted the company and after a struggle, they've agreed to refund the entire amount - which it seems started in April of 2015. I am DISGUSTED with this service and their deplorable business tactics. Please look into this for other customers who are being robbed.

I switched carriers from T-Mobile. I had $75.00 in my account before I changed carriers. I requested that they submit to me a refund. The Manager from T-Mobile said that they would not issue me a refund and my money was just gone. I request that before you switch carriers with another cell phone provider that you check your balance before you switch and have them send you a refund. I stayed on the telephone with 5 different reps before they told me that they were not going to give me a refund, even though they could see that I had money in my account. Very, Very, poor customer service.

We had went for dinner Friday night and went to pay with my debit card and it was declined, knowing that was impossible - we came home to check our bank account to find that somehow someone made two purchases using my card information. When I told the customer service representative what our bank had said, she said I'm really sorry to hear this but there's nothing I can do to assist. She then said, let me ask my supervisor if he knows something more than myself. I tried to remain calm asking for information as to how this happened allowing an $1800 purchase without seeing an ID or something else proving that the person is me (as they never had possession of my card).

Have been using T-Mobile for almost two years and am constantly calling about my monthly charges. Changed my plan last July, someone didn't do the changes on my account and have been fighting with them every month since then. They keep adding charges and making up stories.

At the beginning of Oct. 2015, I purchased a replacement phone Iphone 5c. The phone didn't have a SIM card and wouldn't charged. I returned the phone within 24 hours and called 2 weeks after I returned it and received confirmation the phone was in the warehouse and I would be credited for the phone in 3 weeks. I called in three weeks and said they haven't received the phone. I gave them the tracking number again. The confirmed it was there and I will receive credit within 7 days. The long calls to follow up on this have occurred monthly for 5 months. Eventually, they would just say "the phone hasn't been received and isn't in the warehouse."

Wanted to simply remove a line from my family plan. Looked around online and it was impossible to do so I tried to chat with a representative using online chat. I complained that it was easy to add a line from their website and I thought that they should also be able to remove a line using the same website. They said that I had to call a phone number to cancel. I called the number and waited. Finally it said I could leave a message and someone would call me back in 8-13 minutes. Well, in about a half hour my phone rang, but it was an automated message which put me on hold and apologized that no one was currently available.

It's bad enough I deal with a crappy service everyday after they look up your zip code and say "Oh yeah you have GREAT service in your area", BS. So my phone bill has been $98. I call to pay my bill tonight and it's $106. The representative tells me oh you're paying for your phone. I say "No, I pay for my phone every month and it's $98", so she hangs up on me. I call back and another representative says it because you've signed up for a warranty which I know NOTHING about so she transfers me to the billing department which they are now saying it's because I was sent another phone and I am paying for the shipping fee which I have had the same phone since I personally went to the store and picked up the phone on my own.

I cancelled my account with T-Mobile. A supervisor told me since it was only 1 day in my billing cycle that they would prorate it. Come to find out that wasn't true. I was with T-Mobile for 10 years and they charged me for a whole month and I only used one day of the billing period when I cancelled my contract. A week later, I received another bill from T-Mobile stating that I owed them for the whole month or they were going to turn it over to a collection agency. I'm glad I left T-Mobile and I will never go back. Be careful of T-Mobile, they will lie and do you the same way. Everyone be aware of T-Mobile scams. FYI.

OMG! I will NEVER deal with the incompetent T-Mobile again. On 01/26/16, I ordered a phone for my mom because she already has T-mobile and wanted to keep her same number & minutes. It seems T-mobile's website is so antiquated that when asked if mailing address is different than billing address, I clearly put yes and added my mother's address, who lives in another state. Well, after I received a confirmation email, I noticed that both addresses were the same, MINE. I immediately called them to fix this because why should I pay for shipping twice? They said they were unable to do anything because it hadn't showed up on their system and I should call back in a few hours after it showed up. Fair enough.

Service is horrible. Drops phone calls, cant pay bill with my debt. It drops phone calls all the time and my husband is a truck driver and it's important for him to have a good working phone. Your company wouldn't accept my debit card because I couldn’t answer questions about my area that I just moved to and pretty much told me I was trying to steal someone’s card. I am handicapped and I don’t drive so my debit card is my only way to pay my bill. So you have lost two customers.

My husband and I have been customers with T-mobile for a year and a month. During our service with this company we have had nothing but issues with service, our account being hacked, viruses. Well you can say we have had a great big headache with these people. After our year of being with them they would not let us upgrade our phones even though we paid them 10 a month for a whole year to be able to upgrade at anytime. They wanted us to pay a $500 dollar copay to be able to get new phones all because we were late 4 days on our payment at the beginning of the year.

I recently switched to T-Mobile thinking they were going to pay off my phone devices. I shipped all three of my AT&T phones into T-Mobile. I receive a credit in the amount of $391.87, towards my T-Mobile phone bill, Great! I was informed to upload my recent bill on to Switch2Tmobile, done. First time I was denied, the lady informed me to highlight the payoff amount, done. Submitted a second time, denied again. Called customer service, was transferred three times. No one understood what I was talking about. Finally after the last transferred and me screaming on the phone, someone understood me. He explained T-Mobile DOES NOT pay off phone installments. To make a long story short, I am now STUCK with a $938.67 bill from AT&T including a monthly bill from T-Mobile. Please don't listen to their buyout commercial.

Like all the other reviews it seems T-Mobile is lacking in customer service knowledge compared to what seemed like a sales group who knew their product initially. When I transferred from AT&T, T-Mobile did not via the transfer, cancel my account with AT&T. I specifically asked if I needed to cancel and two reps said "no it would automatically be cancelled." So now I am being dinged by the two carriers for two weeks who are pointing fingers at each other. It took me four calls today to each carrier and several hours to try and get this resolved in order to turn in a final bill for the reimbursements from T-Mobile for switching.

T-Mobile is the biggest rip off in cell phone history. My name is Bruno **. I have an account with T-Mobile for years. After they called me and offered me 2 free tablets and told me they were free because I'm a good client, told me I could cancel it at any time and there weren't gonna be any charge so I did but that was another scam to overcharge your bill. They have been charging me for them ever since even though I don't have them at all, also even though I have the same phones they keep changing my bill monthly different amount. If you want a good advice stay away from T-Mobile as far as you can.

I just disconnected my service 31 January 2016 and Verizon said I "should receive a credit for the 14 days since you pay ahead of time". I called T-Mobile and they flat out refused to refund me for the 14 days. They are the worst mobile carrier I have ever dealt with for customer service and now I am out 14 days of service with no credit back. THEY ARE CRAP ALL THE WAY AROUND!!!

Three months ago I kept getting texts to update my credit card exp. date. Tried four times to go online but kept getting the message that website was not working. Today I tried to call and got a woman who after 10 minutes told me I needed to talk to terms and conditions, she would be glad to transfer me. Another woman got on the phone and asked me all of the same information and after I gave it to her she asked why I called, I told her to change my expiration date. She took the information and said she needed to send me again to terms and conditions and after I listened to press 1 and it would be confirmed. She transferred me and I got a guy on the phone who asked for the same information and said he would send me to a supervisor to make the change. I told him I'd been on the phone a half an hour just to change an expiration date and it would be quicker to go to AT&T and change service carriers and then I hung up. I've been with them 10 years.

In November 2015 I switched to T-mobile & it was the biggest mistake of my life costing me almost $2200. I received 2 note 5's. 1 damaged after swapping the device that I didn't damage. My bill went from $95 to a whopping $186 & all they can say is sorry. This company is failing & trying to rip people off on their way out. Oh & Samsung doesn't warranty ANY T-mobile device.

All I have to say is it should not take an hour and four representatives to add money to my account for my T-Mobile hotspot. If you want to get dizzy, make your head spin, get angry, and feel like you want to cry, call T-Mobile Customer Service, speak to the representatives and their department heads.

Their customer service agents never know what they are doing. I am given misinformation every time. I was a customer for 9 years and left because they are so awful. I overpaid on a bill and can't get a refund since I want to cancel my account. I was with Solavei after T-Mobile, yet they set everyone up with them for prepaid accounts when Solavei went under. I should've done my research rather than taking advantage of the discount plan because it wasn't worth it. Going with Ting since reviews are much better.

I have been a customer of T-Mobile for over a year. When I bought my first phone my contract stated that I was purchasing the phone with 4G LTE unlimited text and calls. The sales rep checked the tower map for my area and assured me I would have great connectivity. Unfortunately, the sales rep neglected to tell me there is only one tower in the town where I live and it is 2G. Needless to say, my phone began dropping my calls and after many calls to T-Mobile I was told that a new 4G tower would be installed in my area within the next month. That was in February of 2015.

First, T-Mobile mistaken charge someone credit paid my bill, so balance to $0.00 back in Sept 2015. I called the customer support to cancel that payment, so I paid with my own credit card. Bill was normal showing in Oct, then Nov 2015, bill add extra $185, why? I don't know. Call T-Mobile and went into local store, NO HELP, claimed $185 extra was charge from Sept payment that I did not pay. T-Mobile store manager told me to pay the amount subtract $185 first, give it some time to fix it. Guess what happen in Dec bill? Same, extra $200 now to my bill. Called customer support talk to two supervisors, NO HELP. Supervisors from financial department, or whatever, maybe just pretend or claimed his the supervisor. The 1st supervisor I spoke to, DOES NOT stop talking, DOES NOT let me talk, I told him I know all these numbers from my bill, I just want to know, HOW IS THIS NUMBER ADDED to my bill?

In August 2015, I started getting my cell phone service from T-Mobile. When we defined the service contract T-Mobile asked me if I wanted to have my phone insured; I thought that would be a good idea and decided to sign on for the insurance. At the time I did not know that the insurance was not provided directly by T-Mobile, but by a third-party insurance company, Assurant Solutions. At the beginning of November I accidentally dropped my phone on the toilette, it suffered water damage and stopped working. I went to the T-Mobiles branch located at 601 Valencia St, San Francisco, CA, where with the help of a customer representative, **, contacted the Assurant Solutions and made the arrangements to get a replacement device and send them the damaged device.

I have been paying $10 a month insurance for 3 years. Because they no longer make my Samsung Galaxy phone, they offered me a no-name brand "equivalent" phone, which I refused. So, my only other option was to purchase a new phone worth only 1/3 of what I originally paid for my phone, and it wasn't even a Galaxy (which is why it was so cheap). Why was I even paying insurance? It would make sense if I paid the deductible and got a current Samsung Galaxy, but nope. I've decided to just cancel my insurance and will not accept shipment of the new phone. I'll just keep mine until it completely dies, and then buy one from Craigslist or Woot. I'm in search of another carrier too. I haven't had the best customer service in-store either. Not happy.

I switched cell phone carriers to T-Mobile and was told that there was no contract and that they would pay off my phones from my prior carrier. They took my 2 phones and told me once I submitted my last bill they would mail out a gift card for the amount to pay my prior carrier. After submitting my last bill I never received that promised gift card. I figured it was just running late and gave them more time. I was with T-Mobile about 3-4 months when I finally switched services to another carrier. T-Mobile had horrible service and I wouldn't receive calls or texts half the time. Sometimes I would get a text days after it was originally sent. The Internet also worked off and on. I was paying nearly $200 a month and for that amount the service was definitely not worth it.

I ask for the replacement of my old iPhone 5S because of some issues on the earpiece. I couldn't hear someone when I receive or accept calls. When they got the phone they said it has physical damage to it. They show a crack on the upper screen and few dots that it seems like they did it on purpose. And my bill came up and they charged me $250 dollars. I told them to bring me back my old phone instead and I will return the one new phone that they sent me, but unfortunately they said they can't return the old device once they got it. I would recommend to everyone that has the same issue like me to take a picture of your phone before you send it back. So you can avoid the same issue that happened to me.

I joined T-Mobile on 11/30/15 and while joining I was told by the store representative that if I trade in my Samsung S4 that day I would get a Samsung S6 edge plus at $15 a month as per a promotion that was going on. I received a bill in December and that showed $32.50 for my phone so I called and spoke to a customer service representative and was told that I would have to pay the entire amount as it was the 1st bill and I would be credited $17.50 in the next bill but the next bill also reflected the same amount of $32.50 so I called back again and spoke to a representative and was told that my credit would actually be only $9 and I spoke to a manager Ms. ** and she said that she will speak with the promotional team and kept me on hold.

For months and months I was not getting good service from T-Mobile. My calls were dropped constantly. I wasn't receiving voicemails or text messages when they were sent, I would receive them in bundles every 6 hours or so. I probably called T-Mobile customer care about 20 times and they all have the solution to my problem, which never worked and was always wrong. My cell phone is my only line of communication to the outside world, so it's of extreme importance that I be able to use my phone.

In October I bought a GalaxyS6 and LG phone, I was told I qualified for a FREE Tablet. I have been charged every month for this and have contacted the office I bought it from twice and they said, "It is ok, we will take care of it." Then it still was on in January, called their 1-800 billing and they "Oh yes, your account was not credited correctly. We will take care of it." Today it is now January 31, 2016 and still nothing has been resolved. Going to try and write to Customer Relations now. Not a very happy customer right now.

My mother-in-law is a customer of T-Mobile store located at Lawrence and Pulaski in Chicago, Illinois for 10 years. She requested suspension for her monthly service for December and January due to her trip - they said ok. When I took her to the store to activate her wireless service, Mariana the customer service told her that her line was canceled and she had to paid $199.75 as a balance. In order to get service again she had to request a new line because it was canceled. I paid for it, but I also ask for an explanation for the charges - they also charged $22.75 for suspending the service as she requested.

I was a T-Mobile customer for 9 years and I got screwed over big time. I was charged $400 for a phone that did not have any physical damage, I just had issues with missing messages. Don't know where they went but people would send me messages and I would not get them. The guy who inspected my phone at T-Mobile said that my phone was under warranty and that I only had to pay a $5 processing fee. After a month, I received a letter saying that I need to pay $400 because my charger port was messed up (Totally unrelated to my problem). I called customer service to get this fixed because it was not fair that they send me this letter when I was told, with proof, papers stating that I will not pay anything except $5 for the warranty exchange processing.

I went and exchanged a device because my husband wanted something different. The device I got was cheaper than the previous one. I was owed the difference. They did not have the money in their cash drawer so I was told that I had to be sent a refund check. Well make a long story short, I did not receive the check. T-Mobile Store rep told me to call customer service which I did and no one could tell me where or what happened to the check. I was told by a supervisor to dispute the charge with my bank. I called my bank to dispute the charge and they gave me a temporary credit.

Very disappointed in the T-Mobile of 410. Poor customer service skills. Their store manager and their Assistant manager suck. They don't know how to listen to the customer. I made a complete with customer's care and I'm waiting for their boss to call me back. Never go to a non-authorities dealer. And foresee at a San Antonio location treat their customers a new customer at that and I'm from Houston Texas and they never treat their customers like that at all.

So today 1/29/2016, I attempted to switch my services (WORST MISTAKE EVER!). After talking to the rep for almost two hours I come to realize I was completely screwed over. First, by the lying ** rep and then by the manager of T-Mobile who basically get paid more other people, to handle problem only to say they unable to do anything for your problems that THEY cause. So to the point I needed a work phone for on the road, so I asked for a 2gb plan, she decided to charge me for a 6gb plan which is 20 dollar more. Also I was only supposed to be charged 127.16 and I was charged 169.34. I called back only to be told there is nothing they could do about it to help and they wouldn't refund my money even though their rep lied and completely screwed up! And charged me for things I DIDN'T even ask for! THEY ARE THE WORST COMPANY EVER. RUN RUN RUN! DONT WASTE YOUR MONEY!

Remember all the lovely commercials over the holidays for Christmas 2015? "Trade in your phone and get a Samsung Galaxy S6 for $0 a month (or $10 a month) Free tablet... Trade in your iPhone for the iPhone6s for $5 (or $15 a month) with Jump on Demand" (depending on what phone you had to trade). THEY ARE NOT HONORING THESE PLANS.

I was calling to change my previous billing I set up earlier because money is tight. The first operator that answered the phone was saying she could change it but could not do it anymore in the future. She made me very upset. I am so glad the phone disconnected. Most of T-MOBILE Representatives are very nice. Sometimes though look out for that bad apple just ready to ruin your day.

I had no coverage where I moved (13 miles away), & still had to pay full purchase price for phones even after 5 months of paying over $220 for almost completely no service. The rep said it sounded to him like I had buyer's remorse! It was hopeless.

This phone is awful. Trying to plug it in requires more than an MBA... As I have an MBA, but cannot figure out this plug. Also, it just shuts down whenever it wants to, in a restaurant, at home, or wherever it can. This is the WORST phone I've ever had. Samsung 5 is awful... so awful. Please stop and quit your jobs, or fix it, you stupid **. I shouldn't have to have a receipt number from a year ago, or an order number to qualify a complaints. That's fine, copying and pasting to Glassdoor, Yelp, Indeed, and the BBB. Get better, or go home idiots.

I transferred my 4 lines from AT&T to T-Mobile on 12/19/15 and I regret doing that. I have called T-Mobile more several times about data usage. First my billing cycle was between 12/20 - 1/19. So all my 4 lines had 6 gig of data until 1/20. On 1/20, T-Mobile reset my cycle back to 1/8 - 2/7 meaning that the data we used between 1/8 and 1/20 was counted against my 4 lines twice. T-Mobile is cheating people on their data and I won't be surprised to see a class action lawsuit on T-Mobile down the road.

I want to take a moment to say I'm very pleased with T-Mobile. I have been with them for many years after leaving sprint because of ongoing billing errors. Anytime I have had a problem all have gone above and beyond to provide me complete customer service and resolution. As long as their customer service remains as is especially at the call center I will continue to recommend them to everyone I know and continue service with them.

They have ** service once you asking about your billing statement. First I was being charged for 256.72 for unauthorized international call. I called them and said that my phone didn't made any call and they told me "oh yeah you did, you surely did, those charges were valid." You ** kidding me? Valid? If wasn't valid, you would ** send me a bill? Oh wait, valid - does it mean they do send out those invalid one just to scheme people's money? Job well done T-mobile. We clearly did not made the phone call because we know none of those numbers that they listed. Also I checked the phone, there were no calls were made during that period of time. Well I'm out, this is ridiculous and I'm sure I will not use T-mobile's service ever again!

After a long service relationship with T-Mobile, I decided to look for a better monthly rate. I paid my last bill and it was brought to a zero balance. I immediately contacted the cellular service I have now about becoming their customer. This was 12/16/15. I decided to keep my previous phone number and to use my current cell phone, so I waited to receive the SIM card which arrived on 12/22/15. The transfer was made at that time. I was previously billed in advance with T-Mobile so I considered myself free and clear to move on to a better deal. Now today 1/20/16 I received a call from T-Mobile saying I owed $57.59 bill. I immediately disputed this charge. I got nowhere and they expect me to pay these charges. I will not pay for charges I did not incur.

Epic customer service fail today when I ordered a phone online and T-Mobile shipped it to the wrong address. Yes, it was my bad for not updating my address at their site the last time we moved, but I expected to hear: "No problem, we'll overnight you a phone for free." Oh no. They're waiting for the delivery service to return the phone to them, then they'll refund us the cost of the phone (cancel our month-to-month essentially), and they're done. If we want another phone, we have to stand in line at the store or order online again. My husband said, "Hey, we've been customers for 15 years and we just bought an $800 phone, you're sure you can't waive the shipping on another phone?" "No, sir."

The service with my phones have been very bad since March of 2014. The folks at the Sierra Vista are in need of customer service training because they don't how to treat customers. I just paid my bill of $351.84 on 01/19/2016 after three different amounts of what was supposed to be paid. I will not recommend my coworkers. This is the cell company I have ever been with.

I was with T-Mobile for 9 yrs. I paid my bill on time all the time. Never an issue. I added my goddaughter to my plan but specifically told T-Mobile she wasn't an authorized user. I called them and blocked all applications for any phone on my plan besides mine as well as any international calls. Fast great T-Mobile allowed someone besides me charge an iPhone to my credit for 700 bucks as well she rang up 40p dollars in international calls. When I called T-Mobile to complain they told me that only certain things were blocked and that I was to pay the bill when I didn't authorize it. So now they have send my bill to collectors and say I owe 2,702 bucks with at least 1100 of was their fault for allowing a person to charge an iPhone on my account as well as international calls. I'm furious after 9 yrs with this company they did me wrong.

In September of 2015, my husband and I traded in our iPhone 6 for the new iPhone 6's through T-Mobile's JUMP trade-in program. T-Mobile sent out new phones along with prepaid envelopes and packaging to return the old iPhone 6 to their warehouse. We complied with all directions and sent each iPhone 6 separately in its own packaging. One of the phones made it to the warehouse and we were credited to our account. The other phone, however, which was sent at the EXACT same time was supposedly never received by T-Mobile. The pre-paid envelopes did not have a tracking number and there is no way to find where the package was last. I have made many inquiries to T-Mobile, who have "searched" their warehouse and are unable to locate the missing phone.

When I first started T-Mobile, I had metro. I was debating whether I want to go T-Mobile or AT&T. With T-Mobile I don't have to stay in contract and there's no limits on anything so I picked that. I asked the worker there "will I be charged if I don't pay my bill on time" & he replied "No". He told me for each phone added to my line will be $10 each and so I have 5 lines (family plan) for $110 for 2gb I believe.

No matter how much data you purchase, it burns through it in less than a couple weeks unless all you do is read email. Websites like Facebook, Twitter, IMDb, etc. eat away at the allotment even faster. Once the allowed high-speed data is gone, the speed slows down to less than what I used to get with my 33.6 dial-up modem.

I have been with T-Mobile for several years. I was offered by Verizon a better deal and when I contacted T-Mobile to match that deal they can't so I told them that I will cancel my service. Then after three months I received a bill for $300. I called the billing department and they told me that the account was still active and I have to call another department to disconnect my account. I went through several phone calls and after having the account disconnected I was told that they will just charge me for any service calls made, but I still end up receiving the same bill and it was never adjusted. I won't be paying a bill for anything that I have not used the service for. They usually charge their customer in advance so why do they have to charge me for something that I have not used for several months.

Please do go with T-Mobile. They are thieves and steal your money and are responsible and safeguard your identity and over charge for program that you do not have and over charge. Also their signal is worst than Metro PCS.

I was told that for $30.00 more I could get a hotspot with 6 gigs on phone and 6 gigs on hotspot device, so I said yes. This sounded good to me. When he activated it and gave me the device he said I have 6 gigs on hotspot & unlimited for phone. This sounded even better. When the bill came it as $200 +. I immediately went to see the salesman. He said I would have to pay it and wait for next billing cycle to correct. I told him I was on a fixed low income and this was not possible and this was his mistake, not mine.

On December 20, 15 I went to another company for mobile service. Although T-Mobile charges for the month prior, they sent me a bill for 103.54. I called T-Mobile billing to ask why am I receiving a bill, when their charges are usually for the month in advance. The guy on the phone stated that there was an error in the bill and that I owed a month. I told the guy that if my billing cycle begins on the 4th and it's advance payment, then I should have been covered till the 4th of January and technically they owe me money. I kept asking the guy "don't T-Mobile charge for the month in advance." Response to that was YES. So how the hell do I owe T-Mobile money when I cancelled my service with them before the next billing cycle.

In October I purchased a Samsung Galaxy 5 and a Samsung tablet and for the promotion I was supposed to receive a 100 dollar gift card. After calling several times I finally was assured I qualified for the card. Then I was told the card was being shipped by a sales rep named Genes and it would take 2 to 3 days to arrive. Then on the third day Mr. Genes called and said the card was lost so they was going to credit my bill 100 dollars. I do not think this was fair being when I brought the devices I was told for buying the devices I would receive the 100 dollar gift card but instead they tried to act like I didn't buy the devices then found out I did, then promised me the card and then they turned around and credited my account. I will not buy anything else from them during a promotion. They did not honor their promotion.

Too much to go into detail, but here are the best bits: Put my 95-year-old aunt on a pay per month plan at $100 a month! Aunt DIED leaving a $924 balance. Customer service said I would (as her beneficiary/executor of her estate) receive a refund in the form of a gift card or possible transfer of funds to my MetroPCS account. However, when reaching out to make happen, no one will take my calls or when I ask to be put me through to an American supervisor they "transfer" me and hang up! Repeatedly. Even a kind store manager tried to help me and was thwarted too! He could not believe it! What a SCAM!!! This company SUCKS. I may have to sue them.

In the beginning of December, I called for instructions how I have to call with my cell. Someone give a wrong information about the international access and I made a lot of calls and guess the results 491.00 with T-Mobile. I talked with Roberto ** one week ago and I still waiting.

I have been a T-mobile customer for 7 years. I recharge my account annually. I am two days past the one year mark and they zeroed out my account with no warning. How can they get away with such a ripoff? Isn't it my money?

Went into local store on 12/24 as my phone is now a brick. Girl submitted for warranty replacement, gave me a confirmation # and phone was supposed to be delivered 01/04. On 01/06 I contacted customer service and they apologized, waived the fee for 2 day delivery and said the replacement would be here 01/08 and then I would need to send my phone as the return slip will be with the delivery. Nothing. Called CS again and now being told that I have to 1st send in my phone before they will send replacement. I bought my phone out right last February, a Samsung Note 4 and it was 936.00 out the door. I am not without a phone, their CS is terrible. And as of this time I have yet to be told clearly how to replace my phone. Changing companies this weekend.

I bought a phone online and made my payment. I then check my account the next week and show 2 pending charges charges for the phone. I then contacted T-Mobile who told me the first charge was declined so that amount would stay on my account. I noticed the next day that the new charge was no longer pending. Then when it came time for my bill I noticed it was high.

When I signed up for T-Mobile in October I was told my monthly bill would be about $70 month. Each month since then I've been billed between $25 and $33 more. Nowhere on the statements has it ever shown a credit for the phone I turned in, an IPhone 5C. I have had to call and complain and negotiate to get a credit but these credits are vaguely based -- I think just on my dissatisfaction and threats to leave T-Mobile. Today I was told my real monthly bill would be $92 and change. The monthly charge for the phone is $27 -- when I signed up I was told it would be $15 for 24 months. I am disgusted with their lack of clarity and integrity. Their employees say one thing and bill another.

My IPhone 6s quit working suddenly on Labor Day 2015. I went to T-Mobile and let them know the refurbished phone the issuance company sent me had quit working and the representative on duty did a few tests on it and decided it would be covered under my warranty. He informed me that I would be charged $5 on my phone bill and that T-Mobile would be sending me a new phone in a prepaid box and to mail it back in that box. We took the phone to the post office and my boyfriend paid the fee for the phone to be shipped out that day.

I recently made a decision to purchase new phones. At the time I considered switching from TMobile to another carrier who offered a $300 trade in value for my phone even though it was an old phone. TMobile happened to have a "Best Trade-In Value Promotion" which guaranteed that they would match the competitive offer and provide a "$50" additional. I completed the on-line form, went to the TMobile store and they told me to call in the number. After upgrading the phone, I called TMobile about the credit, only to find out that this offer was excluded because it was considered a "PROMOTIONAL" offer. Aren't all sales and trade-in offers promotional? This of course is not listed in the questions and answers on the program. Only listed in SMALL PRINT at the end of the process. What would not be CONSIDERED PROMOTIONAL. This is a blatant case of FALSE ADVERTISING!!!

This is a very long story, so I won't go into it in detail. I have been dealing with their insurance and warranty people for close to 4 weeks, 3 phones later I still have a phone that doesn't work. Similar problems as stated above. I've spent over 12 hours total on hold with promises for call backs with no corrections to my problems. I'm out hundreds of dollars paying for Asurion insurance and still stuck with a faulty phone. I'm filing a fraud complaint and taking this to small claims court. Switching carriers tomorrow.

Service is spotty. Was signed up for monthly service. They took payment out a day early and we wanted to cancel service. They say "sorry, payment was made and we give no refunds" and then wanted to hang up on me. This is after being transferred 4 times. Now I am talking to the payment supervisor who says "too bad I am not refunding your money." They took payment out a day early and changed the due date while I was on the phone with the 2nd person to the previous day. She now says "well, it was due today and we took payment and we have no refund policy. So sorry you are not happy. Goodbye." I am yelling at her to keep the service on for the next month as they took payment and she says "well, I will have to transfer you to customer service as I deactivated service." After chewing her out she says "ok you have service till the next month."

Saw all the ads that they had doubled coverage areas and thought they might finally cover our area... Website states work and home were in 4G LTE coverage, sales rep verified address as well. When we got phones I only activated one of the five phones and had no cell coverage at all. I called and cancelled account. They said since we cancelled same day we would not have a bill. We sent the 4 unopened phones back (plus the SIM card for my phone). We got a refund on the money paid upfront BUT have since gotten two bills showing I owe them over $200... I have been reassured from countless people that the account shows a zero balance and nothing else would be due.

I returned a new phone due to not charging. They sent me another phone the next day, that phone did not charge either. I sent it back and then they said I owe them 1200 for damaged phones. I am like beside myself, after a week of combat with them they said "oh, you did not damage the second phone." Their repair facility I found out does this to hundreds of people even though you have the coverage. Beware. I found a website with hundreds of complaints like mine. I hope this turns into a much needed class action suit. I never should have left Sprint. Customer service is rude and they do not care about the little guy. People let's expose these crooks that are providing theft by deception.

So, thinking I would do the good fatherly deed and get our son a new phone, I ordered the Galaxy S6 from T-Mobile on December 7. On Christmas, our son opened the outside package and, much to my dismay, I had ordered the S6 but he wanted the S5 Note. So today he went to exchange the phone at the T-Mobile store, and they said they couldn't exchange it because I had ordered it online. So when our son contacted T-Mobile by phone, they said they could NOT exchange the phone because it could only be exchanged within 14 days of purchase.

This is the worst company I have ever dealt with. I changed phone companies and first they didnt explain the billing cycle to me then when I called them about the remaining balance they told me that I owed that and I was thinking it's a prepaid phone, how would I have a balance. So I told the rep who apparently wasn't listening that I would pay it on the first of the following month and when I called to do that they had already sent it to a collection agency, which upset me so I called them directly and their comment was when they close an account they automatically send the bill to collections. I told them that was not fair and that could go on one's credit. Got no comment about that. They dont care, so be sure that you get everything in writing and make sure you get whoever you're talking to their name. I dont want this to happen to anyone else.

Switched to Sprint at the end of July, 2015. Received 4 prepaid American Express cards from Sprint in late September to pay off the balance owed for 4 phones, 1 for $149, 1 for $207, and 2 for $243. October 17th, went to T-Mobile Store 7705 to pay off the phones and the $299 usage fee. Clerk swiped 1 card. I signed the terminal. Clerk swiped 2nd card. I signed the terminal. 3rd card swiped and the system locked up. I was told the money would be put back on the cards within 24 hours and was given the 800 number to call. I waited until Oct. 26th to call. Only 1 card, the unswiped one, had a balance. The others were declined with a zero balance. I was told I had to go back to the Store 7705 to retrieve the payments from the terminal. I drove up there and they could not help me, so they said. They tried swiping the cards again, but no luck.

I'm a very dissatisfied ex-customer. T-Mobile has the worst customer service, and a whole bunch of liars, dishonest people working for this company. An employee hacked my account and made changes, added a new tablet, and accessories and charge my account, all this without my authorization. I contacted T-mobile several times, regarding the charges and I was told if it was a manager who did this, it was almost impossible they could do anything about it. I was promised rebates that were never received. I am in the process of reporting them to the BBB. Multiple times I reached out to them for assistance with my bill, which was super high but nothing was done.

I made a emergency call for 20 min to Nicaragua and they are charge me 560 dollars. I called customer service and no help at all. I spoked to representative manager. He told me he is the only manager in all the T-Mobile and I need to deal with him. His id **. I have T-Mobile for over 10 years is ridiculous, very very disappointed.

Well I was a former ATT customer who kept hearing all the deals T Mobile had and got interested. I went into a T-Mobile store and spoke with the representative who explained T-Mobile would pay off my remaining phone balances with att. I ended up switching all 3 lines I had with att to T-Mobile. During the sign up he says I also get a trade in credit for the devices which I could use for cases and screen protectors today so I did. He instructed me to go online and submit my final att bill so that I could get a visa debit card to reimburse me the att installment phone balances.

I have just submitted a claim with Assurant Insurance because my cell phone crashed after I downloaded the Samsung App Smart Switch, which is terrible. I lost all my data and the phone went blank - I spent an hour with Samsung representative on Dec. 26 trying to restore my cell phone data. Nothing worked. I went to the T-Mobile store and they filed an insurance claim to get a replacement phone. They promised I'd get my phone on Tuesday. If I don't get it I will file a complaint with the FTC online. Also I will switch phone companies since T-mobile sold me this policy and pumped it up. I pay $15 a month to get insurance for two phones.

I switched to different carrier on Nov 27 from T-Mobile. I had EasyPay for T-Mobile bill so I got charged for regular monthly usage on Dec 10 and when I called T-mobile to know if this going to be my last bill, the associate said, "Yes, this is going to be the last bill." Now today I received another bill stating the monthly usage charges and when I called T-Mobile to explain why am I received this again they said, "This is the last bill not the last one" and basically they said the last associate I talked to on Dec 10 was incorrect. Who should we trust, if T-Mobile is providing incorrect information?

So recently I downloaded a movie and paid $10.00 it was called "boomboomfalala" and I went to open up the film and it said that I had network connection issues when in fact I pay them every single month with the hard earned money I make at Burger King so I am really angry that I am paying them this much and for no reason.

I sent a letter to T-Mobile stating the following and received another scam bill for $245.04 December 18, 2015. On November 10, 2015 we contacted T-Mobile to see if they could provide cell phone service where we live. We were told on two different times that their service would be excellent and we would not have a problem. After we received the equipment and activation, we were unable to make any calls. I immediately called T-Mobile and told we needed another piece of equipment to solve the problem. Upon receiving said equipment, still no service at all. I called to cancel service with T-Mobile and returned all their equipment, and asked for the $112.79 we paid, returned. We never received our money back. In addition, I received another bill in the amount of $245.04.

Terrible!!! They let one of my employees upgrade 2 phones on my account which is NOT Legal. No one is authorized to do anything on my account. I had been calling them for 1 week and they would not return my call until corporate got involved. They are now saying I can keep them and they will report it as fraud. My employee gave them 2 almost brand new phones in exchange. I have to take this to T-mobile Legal now and as soon as the phones are paid off I will never go with T-Mobile again. Anyone that does illegal business I'm out. In Tucson at the Wilmot Road Store!

I got an iPad Air with a T-Mobile SIM card in it for data over the mobile phone network. They advertised that they were giving 200 MB a month free for as long as you own the iPad. In order to be able to check your minutes balance you have to create a user account on their website, but in order to do this you have to receive an SMS message on your phone. However the iPad is not a phone so you can't receive an SMS from them. So they can't create an account for you and you can never check your minutes balance. I talked to at least 10 people for at least 5 hours total. Several of them promised me they would fix the problem and get back to me. None of them ever did either. My analysis is that T-Mobile regrets having made the offer and now is making it impossible to use. I note that other iPad owners have reported that T-Mobile is not giving them the promised monthly 200 MB anyway.

I have been having technical problems with my text messages. T-mobile blamed it on Apple, Apple blamed it on them. When it comes down to it, it is T-Mobile issue. After being on the phone with them one hour, 45 minutes and 3 sec, the problem is still NOT FIXED! Then they tried to offer me a one-time $20 credit that I declined. They need to take that credit and train their people. Total waste of time and clearly they don't care.

We gave them 2 brand new Galaxy 5. One was a year old. Both paid off. We upgraded and received 2 tablets and they took our phones. We got new Galaxy 6 phones. We were told all we had to do was pay 10.00 a month on each tablet. They took our phones and we received nothing for them. They say we have no contract which is bs. I checked our bill and I found out we have a balance of 1033.00. That is not fair. We cannot leave without paying that balance. I called Customer Service. No help. Told her we wanted our old phones back. We were lied to and we are stuck with them. Service is bad when I go visit my family. I am filing a formal complaint. Filing this for me and my husband. Please help us.

Bought a Samsung Galaxy S5. Had the first phone about three months. The speaker busted, no one could hear me speak through the phone. Sent the phone back in and received another phone. I had for about two weeks when the screen blacked out. I had to request another phone, and shipped back the defected one. I noticed my bill was ridiculously high. Called T-mobile to discuss the bill. They alleged the phone camera was broken. I know for a fact there was no physical damage to any of the phones.

Just over 2 years ago I transferred my T-Mobile account and opened an account with my wife. The T-Mobile associate never told me I had a remaining balance on my old account. I had recently changed my address which was not updated on the old account. So T-Mobile sent the bill to the old address and never notified me by phone, which doesn't make sense because my phone number never changed. This bill went to collections and affected my credit score before I finally heard from collections and paid it.

I was told by T-Mobile that if I switched from AT&T I would save money due to a lower bill and getting to continue my 20% employee discount I had at AT&T for working for a University. After calling and complaining that my discount had not been applied, only 3 months after initially getting told about the discount (and even applying for it in the store), I was told there is no longer a monthly employee discount at T-Mobile. This means the 7 or 8 people who told me about it were lying or misinformed.

I've always had a little trouble with T-Mobile as a whole, but just decided to put up with the dropped calls and not being able to make calls in places that AT&T users could. Now I'm a little fed up with their service also. I bought the new Android S-6 back in March of 2015. I paid $730.00 cash plus taxes for the dang thing. I started having trouble with it six months later. They sent me to the Samsung place thirty miles from their store. After wrestling with them for over an hour I gave up and went back to the store and having bought the insurance for the phone, I just told them I wanted another one.

I have had T-Mobile for a very long time (About 5 years). Their service is always so wishy washy and when I tried to get them to fix my Galaxy S3 that LITERALLY cracked (the screen) WHILE I was holding it in my hand, they wanted me to pay $150 to fix it even with my insurance! Then I tried to cancel a line (I had 2 lines) in June of 2015. They fed me a line saying "if you drop that line you'll lose the great price you have." I called numerous times to try and drop the line off my bill and just have the one line. Then in September of 2015 I decided to drop T-Mobile completely. After transferring my line out to another service (VERIZON) I called to make sure that the line was cancelled and the automated system said that the account was cancelled. A couple weeks later I got a bill for GUESS WHAT!?? That line I TRIED to CANCEL in JUNE!

The event occurred in the following sequence: 1) I got a bill from T-Mobile of an amount of $169 which included $75.62 charge for calling a number of India that I didn't call using T-Mobile. I already got Vonage at my home. I never call using T-Mobile. 2) I called T-Mobile to let them know that I haven't called that number. They told that call is tagged to my sim card and I have to pay that. 3) They applied 25% off on bill and I agreed to pay over phone with my credit card. 4) I gave all the credit card details over phone and they told that transaction was declined and was not complete. 5) Now when I am checking in my credit card statement the payment has been applied twice although they said payment was not complete.

I switched to T-Mobile a little over 1 1/2 years ago from another carrier. Unfortunately, took the bait they offered of "buying out" my existing contract and no "contract" with them, but in the end. Ended up owing them more than I had my previous carrier with a contract! The service I had was a joke, on a good day I could send a text message from my house, on most days the signal connection was off and on continuously. Most places we traveled to and through, no service and dropped calls, yet paying a ridiculously high bill each month because of the exorbitantly priced phones they make you buy, instead of having a contract commitment.

The Smyrna, TN T-Mobile location has very poor customer service. Plan to wait an hour. The workers seem irritated and don't want to help you.

On December 12, 2015 I went to T-Mobile location in Denver Colorado because I had a problem with my phone of only a year and half old. The management told me that I needed to upgrade my phone to fix it so I believe them. And when I got the new phone I still had an issue similar to what my old phone was having so I called T-Mobile IT department and they said all they would've had to do was call them and they would help fix the problem with my old phone and that I did not need upgrade. So when I found this out five days roughly I try to get them to help me out.

NEVER, EVER make the mistake of selecting T-Mobile as your cellphone service provider. It will honestly be nothing but a HUGE MISTAKE. Their coverage has been despicable, their customer service representatives were hugely uninformed and have provided inconsistent information to me numerous times, and the experience overall has been nothing but a huge waste of my time and money. My husband and I have only had the service for 2 months and have not been able to get reception inside buildings (in what day and age???), experienced numerous dropped calls on almost a daily basis, traded in phones to receive a credit which -- lo and behold -- we are now not receiving, and numerous other issues. And should I mention that we live just outside of Washington, DC -- not exactly an "unpopulated" area. Stay clear of T-Mobile. We switched from AT&T to T-Mobile and have regretted it every single day.

T-mobile now has month to month plan and I signed on and had reason to cancel it. I called in three times for it and cancellation dept. gave me so much hard time and I was so angry. I did pay the month of bill and make sure I did not owe money. But still asked me pay much more which I did not use according to their records. Why and why other company can do but not T-mobile. So please advice to others be very careful with T-mobile. Watch out!

I recently purchased a T-MOBILE Hotspot device and purchased the 7 GB plan to be used over 30 days; within 24 hours I noticed my internet had slowed down and was almost inoperable. I called over a course of a week to try and get an understanding of why this was happening. I was never able to speak with anyone in technical or customer service that truly understood my concern. I was always given general responses that it must be video streaming, etc using up my data. I then opted for Binge On the following month in order to reduce my data usage and be able to watch videos on HULU and Netflix, well the exact same thing happened after only watching two TV episodes on Hulu; I still have not received a resolution to this problem.

I had an issue with my reception on my s6 edge phone. The reception wasn't working so they send me a refurbish phone. Now t-mobile is accusing me of sending me a phone that they say it was damage. I didn't damage my phone. It was in good condition. I only had a problem with the reception that why too they had to send me a router so my reception can work better. Now they want to charge me over 400. No that not going to happen. I already file a claim to ups. I feel it their fault. I never ever had experience like this with t-mobile. If this issue don't get resolve they will lose a customer who been with them over 10 years and I will make sure people I know with T-Mobile will cancel their account.

I have had issues after issues in the 42 days that I have been a customer with T-Mobile. It first started the day I went to the Pleasant Hill Rd, Duluth store with you to transition from Verizon to T-Mobile. The lady who helped us, I know was trying to explain the plans, but to my ignorance on T-Mobile plans, I was having a hard time understanding her. I realized immediately she got frustrated with me but I don't think she knew how to explain the whole process to a consumer who had no knowledge of T-Mobiles plans.

I stopped my contract with T-Mobile 2 months ago. When I did it, the customer representative told me I don't have to pay any money because in my account there is deposit of $80 and T-Mobile owes me $4 at that time. After a month someone called me from Convergys and told me that I owe $88 to T-Mobile, stating that my billing cycle is starting from 6th of every month which I did not know because I started using it at 13th of August. I just used T-Mobile for 31 days and T-Mobile is charging me $168 in total with their bad coverage and terrible signal quality. I left T-Mobile due to their greedy billing system and bad coverage but T-Mobile does not want to leave me. I do not recommend T-Mobile for anybody and just leave T-Mobile 1 day before your billing cycle ends. Do not feed those greedy people.

I have been with Tmobile for about six years. I had to call just about every month for overcharges that made no sense. One representatives said one thing and the next said something different. My bill is consistently higher than what was promised to me and there is nothing they can do about it every time I call in to inform them. They can never get my bill correct and can never stand by what was promised to me.

I needed help today, 12/10/2015, reconciling and disputing my bill balance which I believed to be incorrect as I had canceled my account on 11/12/2015 and ported my number at the same time on 11/12/2015. The Sup Rep Jeff (#**) said that the charges are correct even though there was no service utilization activity on my account. I believe this is an invalid charge and fraudulent at best. If necessary I will take this matter to the news media, social media, and to court to resolve. I am probably one of many customers that's been charged for services and data not used. SHAME ON T-Mobile. THIS COMPANY IS NOT TO BE TRUSTED!!!

First off let me say this. My wife and I have been with T-Mobile since their first day of business. We are considered legacy members of T-Mobile. Meaning we are in the first 1000 original customers. This is how they repay us for our loyalty. A few months back we noticed an unusually high bill. After investigating we found several international calls being made from our phones. We have never called anyone internationally so we immediately called T-Mobile to inform them. They assigned us to their fraud department and said they would get back to us. They never did.

T-Mobile starts off great with all their shiny deals and unique offerings compared to other companies but very soon you realize that the pennies you're saving by being one of their customers are completely not worth it. The actual phone/data service is sub-par and then when you have problems and try to get any kind of reconciliation, it's an absolute nightmare dealing with their customer service.

I have been doing bad lately. Lost my job again. They disconnected my phone but this time I had the money. I was waiting for an important call. My friend said "You have the money. I will do you a favor. Use my credit card and just give me the money." I said fine, contacted T-mobile, they ask to file the credit card. I said it does not belong to me, just one payment. Ask again "do you want me to file it?" I said "No. This is not my card." Then he said "Fine." We proceeded with the payment 222.24. One card did not go through so she said "This is my personal card. This will work." So we tried again and this time it worked. So she went to see how much was removed, 666.72. They said it was a mistake. How was it a mistake? You had to put the card in three times. He did it for three different days. I did not even owe that much money.

I cancelled account but they refused to cancel on that same day of my call and they instead charged me an extra $68.90 for service that I did not have. I had T-Mobile service for years but will never again use their service nor will I recommend to any family or friends. Hope the $68.90 makes T-Mobile a much better company. I now have service with Cricket and pay only $35 a month instead of $96 and have better service and customer service. Thanks for nothing T-Mobile.

I switched to T-Mobile to make sure I can use the hot spot on my unlocked AT&T phone. As I received the phone in the mail, the hot spot did not work due to "unknown reasons", as T-Mobile told me. I had to purchase a new phone, spent 500 dollars on in. After few weeks started overheating and freezing. As it was under warranty, guess what? They sent me a USED ONE. After spending hundreds of dollars, they send me a phone that was manufactured a year before and used by God knows who. As I complained, they said they wanted me to be "taken care of". **, they are so nice and USELESS!!!

I'm on a family plan. I live in a more rural area (but very popular tourist area) and my parents live in a major city about an hour away. T-Mobile is awful both places and everywhere in between. We switched from AT&T about a year ago and have regretted it ever since. I've never had so many dropped calls before in my life. Literally almost every call drops at least one time. Completely unacceptable and ridiculous to have to deal with from such a major provider. Counting down the days until our contract is over and we can switch providers.

T-mobile said me they will refund the cancellation fee of the other company for early termination. I provided information and receipts they asked. I wait 60 days, then I decided ask on person. The employee look. The transaction "was denied". They never told me the request was denied. I fill out again the request. At end they only pay $100 of $350. Bad signal on USA. You need wifi calls most of the time. Excellent signal on Mexico.

This is the only review I've ever done but I need to warn people from making a mistake like I did. 14 days return guarantee is a total scam. Tried returning phone because of spotty coverage and very slow loading at home and work but T-Mobile worker declined to accept. Tried calling many times, and was told to go to store but customer service is useless passing me around and saying no payment needed and that they owe me over $200 credit instead for my phone that I trade in. When I asked how to pay for the cancelled post paid bill, I was assured the amount will be deducted to the credit.

I was promised by two different representatives that I would get 4G LTE coverage at my house. I bit the line, and paid for a plan. I go home. I have 2G coverage that drops constantly. LEASE if you use them. DO NOT assume you'll get coverage. Look at the map, find the closest tower. If you are not close, do not go with them. They will tell you lies.

I upgrade my phone... They sent me a used defected Galaxy S6... I called to complain and they want me to pay for the taxes to send me a new phone (when they sent me a defected phone!!!!). Finally they send me a new phone... Surprise!!! It's a downgrade. Galaxy S5... I called again... Go to the drama of the damn taxes again (for a phone that gets hot as a stove and freezes). Now they told me I have to wait because the phone is in back order!!! I ask her if they can update me to Galaxy S6 plus for the inconvenience and because they don't have a Galaxy S6 to send me... Well they want $100 + $16 more a month... Worse customer service!!!

I had get the special deal for 120 which give me 4 lines then they charge me different once my bill come. I had call them. They had told me 100 for the first 2 time then 30 per other 2 lines. I told them I had get the special deal which is 120 for 4 line with 10gb. They told me they will change it by and not only that they had charge me extra Device which I don't even have they told me "This month you have to pay then next month we will Credit you back." Then next month come I was again being charge for the device I don't have. When I was at the store they told me my bill should be $120 plus $27 dollars for only one Device I have. I had saw my bill for $350 second month was $265. It seems like they have no idea what they're charging customers. They think they always trying to do you the favor while is they the one who makes mistaking. Worst Service I have use.

We transferred to T-Mobile from Sprint and the day after my wife brought the two phones from Sprint to the T-Mobile Shop in Aiken. The staff said that we don't need to do anything. My wife filed the refund online and called the customer support of T-Mobile about it and was told that we have to wait for the refund. My wife also have been calling T-Mobile regularly just to get an update of the refund and all they said - is we have to wait. Now, its more than 8 weeks and my wife called, and the customer support transferred her to at least 2 departments and cut off. Eventually, she manage to speak to one of the reps who told her that she need to send the phone!!! And reps said that she need to get her an RMA number and was cut off again.

They need to train their staff better to give out correct information. Misleading, overpriced, horrible customer service. They make it seem as though you are getting a great price but the service is horrible. I guess it's true what they say, you get what you paid for.

On Aug. 31, 2015, I walked into T-Mobile to buy a new phone (as an existing member for 10+ years). I walked out with 3 new devices and a JUMP on Demand contract. I did this knowing I would be eligible for the best deal on the upcoming iPhone 6s Plus in September. On September 25, I received my new iPhone 6s Plus in the mail, with step-by-step instructions on how to return my 'old' iPhone 6+. It explicitly stated I had to MAIL in my old device using ONLY the USPS label and packaging provided. It provided no tracking of any kind and stated that the return may become void if any other mail label or carrier is used.

First I would like to say they did clear the balance when they found out it was their "mistake" after the sending warnings of collection agencies and damaging MY credit. I disconnected with T-Mobile and made sure to pay all final balances because I sold my T-Mobile phone and everything has to be cleared for the phone to transfer. I was told everything was final by a representative and sold the phone. The phone was connected with no issues. Then 2 months later I get a bill for $40 out of nowhere. Well after sitting through their automated garbage for 30 mins I found out "it was just a mistake in the system". Just a warning, I bet they make this "mistake" very often. Very shady and illegal. Watch these snakes.

This company is very misleading, and out take their consumers on a joy ride for their hard money. Lets start with the global coverage which is the biggest ripoff there is. I mean throughout my travels I have traveled to other countries where I was told that I would have service but it did not turn out that way. There was only partial service while out on roaming charges. I could not make a call but I could get one, I could not send a text but I could get one, I would find wifi and connect to it and through an texting app then I was able to send messages out.

Canceled my T-Mobile account on 10/15/15. On November 3rd, we got a call from an "in-house" collection agency stating that we owed T-Mobile $156.41 for the final bill. I called and asked why I wasn't sent a final bill and why this was sent to collections. The person at T-Mobile said that it shouldn't have been sent to collections since the final bill hasn't been sent out yet. I paid the bill at that time and asked them to contact the collection company so they wouldn't contact us anymore which they said they would. I also asked if this the final payment and is my account officially closed now and she stated it was. Today (Dec. 1) we received another call from the T-Mobile "in-house" collection company saying we owed $156.41.

I regret switching from Verizon Services T Mobile. The representatives at T-Mobile services did not give me the accurate information and early in September 2015, T-Mobile offered to buy out contracts to switch carriers promising to pay off any early termination fees or device installment balance. I had one termination fee and three device installment payments and I was assured in person that these would be covered. Verizon refused to give me a final bill, but I was able to get the last bill with the phone numbers and remaining install balance up to the date I switch to T-Mobile. T-Mobile representative give me a website to sent the bill to, the site had no link to submit any documents. A representative could not even find the link herself so she gave me a fax number to fax the documents to which I did. When I call to follow up I was told it will be until two weeks to get a response. They would not even let you know if they did received the fax.

Was completely lied to regarding plan I was sold by telesales team. Tried resolving issue 4 times. Speaking for at least 45 minutes each time with several customer service supervisors. They are trained to be extremely polite but are completely entry level phone answering people who are incapable of anything more than stating a polite greeting. All they do is pass you around. No one can help and waste your time. They have no value for their customers' time or wallet. Coverage is horrible on top of. Not sure what they think they are achieving but will be switching back to Verizon.

My husband just spent over 3 hours, yes, THREE HOURS on the phone trying to figure out how to take advantage of their CYBER MONDAY deals. He wants an iPhone 6s plus and I want an iPhone 6s. However, even though our bill is paid in full on time their website was charging us for a bill payment per phone. So two payments upfront even though we are paid on time. You might be thinking that I am confusing 'money down' with my monthly bill. I confirmed with them. The website is asking for our regular monthly payments upfront, per phone. Besides they specifically advertised as $0 down. We want to make monthly payments and NOTHING is due.

These people are total ripoffs. I highly recommend go somewhere else and stay far away from T-Mobile because all they wanna do is use your information behind your back and once you confront them they just want to denied it after you reported and got letters to prove it was not you. So everyone back off this company and go with AT&T or Verizon or Sprint but Tmobile no way. BEWARE.

I have never had T-Mobile service or products. In August 2015, I noticed a payment made to T-Mobile. I am on a Federal Identity/Credit card fraud list. I contacted T-Mobile and they could see the payment but that I had no account. The charge was for a tablet and 1-year service which was never delivered or ordered. I requested my credit information be immediately removed from the database and a refund check. Also, I wanted a call back from the Legal/Fraud Dept. A rep from the Loss Prevention Dept/T-Mobile called back stating my personal information was being removed immediately and they were sending me a check for the $272.00 plus $200.00 for any inconvenience. No check ever received.

Calls are dropped, no connection with internet at all after 6.00 pm or seldom very frustrating times. Talking on phone and kept thinking wind or connection on mainland. Have been going through this for 8 yrs., having a disability question myself and recently found out it's not me. A call wanted to take to police for abuse and was taken off now court. Case has no value. Wtf.

We chose T-Mobile because of their family plan and the fact that the service map showed they had excellent service where we live. When we got the plan, no service, at all at our home. We were charged for a line that we cancelled the same day we got it and were told they would take the charges off. Never did. The family plan was only beneficial for cost if we were able to use it with the whole family, which we could not because of no service. When I cancelled the plan and paid the last bill, 3 days late, it was sent to a collections agency and when I called the agency they said they did not have the account anymore since I had paid and that there was some delay in processing.

I've been with T-Mobile now for 2 years and I've recently moved out of the city. I now realize how bad their actual phone service is and I've tried everything they can offer to help: increased data, installed WiFi booster at home, etc. I pay $95/month (including my iPhone 6) and I just do not get coverage in my area even when they say I have good coverage. Multiple times it shows my text go through on my end and it never actually reaches the person which is really annoying. I constantly lose coverage in rural areas which makes for a frustrating day. All and all after calling Verizon, which everyone seems to have no problems with coverage, they offered me a deal equivalent to my plan at T-Mobile for $20-30 less than what I was paying. Don't waste your time with this carrier!

NEVER go to a T-Mobile store, they your life miserable and don't accept JUMP! On Demand. JOD, is a scam, paying more than 600 for a device, and additionally trading the device for a way minor bid.

We have been with T-mobile for approximately 20 years. They are not willing to discount any kind of phones, not willing to give us the deal from online through the store and we are tired of not having the customer service that we should have. We have never been late on the bill we have always been very loyal to T-Mobile and I think we deserve it.

Recently when I called in to pay my T-Mobile bill I was surprised when the automated system told me my bill was a little over $800 dollars for the month. I spoke to customer service and they made a claim I had been calling Tasmania Australia. I asked for a copy of the bill so they sent it through the mail. When I received the bill it showed I called Canada. I asked customer service why and they said the calls to Australia was on next month's bill. I told them how the workers at the local store had kept my old Sims card and gave me a new one when I upgraded my phone recently and I suggested my number had to be cloned because I never made the calls and the representative said cloning was impossible. I dropped them and went to Verizon.

For the past couple of months my service has been suffering a great deal, calls drop, internet speeds are slower than the edge network while showing LTE but showing a spinning wheel... I've called their customer service and they tell me stories about how everything is up and running just fine, maybe I should reset my phone, they pretty much say anything to get me off the line. I can't even get to watch a video without it freezing or skipping. By far T-Mobile has become such a disappointment. I am presently looking into getting service with another provider and taking my family with me.

They keep charging me for the stupid reasons! My bill is at $302. I have 2 phones. Every time I call 611 they cant even help. I am more than frustrated paying so much money for a cell phone that hardly works on signal. I would not recommend T-Mobile I am switching out of this stupid company!

This is one of the most horrible company to trust on customer service and be customer with. I talked to customer rep. before going to Canada and got his approval that I can call to 3rd country from Canada as I was having North America feature and international calling plan added to my service and I called to 3rd country. Later on I saw bill more than 550 dollars???

First I would like to start by saying, T-Mobile is the root to all evil. I have NEVER in my life seen such horrible service! Funny thing is, I cancelled my T-Mobile account close to 5 years ago due to their service or lack thereof I should say! My friend now has T-Mobile and for the last 7 months he has had nothing but issues. He cannot make any phone calls in his house and continually has dropped calls, so we complained to T-Mobile several times. We were told that there is a tower by the home and they would trouble-shoot the phone. My friend also utilizes his WiFi and also uses 4G LTE Signal Boosters (whichever works better) just to get better service. NOTHING happens! When you call T-Mobile, nothing is their fault or they're sorry... Stop reading off of the screen because we all know you don't understand my frustration or anyone else's, so just stop it!

I made use of the service called: "JUMP" which allows a customer to return their old phone and get in exchange a new model. I returned my old phone iPhone 5s and got an iPhone 6 plus. When they shipped me the envelope with the instructions to send back the iPhone 5s, they never included another envelope for the return but only an address. Because of this reason, UPS did not accept the package and they wanted $15 to ship it through them. I decided to ship it via USPS instead and nowhere on their instructions anywhere they said I couldn't. I had also called them to confirm that it was okay to do so as they had forgotten to include the prepaid return label.

So, I switched to T-Mobile because they buy out your plan and I recently broke my new iPhone 5 under contract from Verizon therefore buying a new phone would be way too out of budget. Can I just say, the biggest mistake I did was switch to T-Mobile from Verizon. I am so disappointed and upset with T-mobile currently. I was under the impression, and told by a sales rep that I send them my information on my last billing from Verizon with the amount for buying out my contract and they would "take care of the fee" and literally told me they would call and take care of it. Well, that didn't go as planned. I ended up calling wondering what was going on with my reimbursement, I called the reimbursement team who reconnected me to the people who place the black cards. Can I just say, I was on the phone for a good 15 minutes because the guy somehow couldn't find the information.

I ordered a hot spot back in the end of Sept 2015. I was charged for the device and received the device. I then found that I was unable to use this device due to my service area. I was told I can send the device back and get a full refund. I then received another of the exact same devices in the mail. I checked my credit card account and saw a second pending charge for the same amount for the same order. I contacted T-Mobile about this and the first few people I spoke to couldn't even find either order in their system with ANY of the information on their packaging or paperwork. I was on the phone with them for over an hour that afternoon and transferred to many people and departments and "supervisors".

I have been a T-Mobile customer since they were VoiceStream. All in all, they have been acceptable and decent over the years. The Uncarrier was a big improvement, but now I guess they have grown to be like the others. Their promotions are misleading, and the staff are often confused. Customer Service has lost that 'caring feeling' and become excuses.

This has to be the worst company anyone has to deal with. We switched from AT&T to T-Mobile because they say they are unlimited and that they have a larger LTE service. Bull, that’s all bull. I traded my phones in when we activated the service. I gave them an iPhone 6 and an iPhone 5s. They are charging me a whole month of service, they are not giving me my credit back for my two phones, my down payments for when we activated the phones. Complete **. I will file a lawsuit against them if someone doesn’t contact me and give me my money back.

I switched in april of 2015 from at&t after 15 years of great service with them. 7 months later, 10+ frustrating customer service calls & countless emails later I still have not received my full rebate amount. In fact, I moved and got married since this nightmare switch so only god knows where they have sent the $250 final rebate... Mind you this comes in pieces over the course of what they promise 8 weeks. More like 8 months! Beware- do not switch to this horrible company- worst than comcast customer service!!

T-Mobile tried to get me and my wife. Not happening! Ok, me and my wife upgraded our old phones which were the LG Stylo to the Samsung Galaxy Edge S6 plus. Mind you, we did this over the phone with T-Mobile and we had a long extensive conversation with them about these phones. We knew initially that we were going to have to pay the down payment for the phones, which we didn't mind doing. Nothing is for free right? So anyway, we accepted that along with the contract, waiting for our phones to be delivered while we send our old phones back to them. We receive our phones which were the wrong phones. They sent us the Samsung Galaxy Edge instead of the plus. Here is where things got complicated.

I have been a loyal customer with T-Mobile for over 7 years and an officer in the military for 16 years. I recently added up the amount of money I have spent with T-mobile over the last 7 years and it comes to about $18,000. I just returned from an Iraq deployment and decided to go over the bills with my wife. I noticed that I was no longer receiving a military discount from T-Mobile. After further investigation I realized that I have not received this discount in over two and a half years! I contacted T-Mobile and asked why this was and that is when the countless lies began.

The T-Mobile upgrade program is a scam. You cannot be in the program without paying the insurance. You have to pay full price for the phone, plus the insurance added as a monthly payment to your bill. However, if anything happens to the phone and it needs to be replaced, you get a refurbished phone. One of the sales pitches they give is that if a refurb isn't available they will give you a new phone, yet there are many complaints that indicate this is NOT TRUE. Replacements are delayed with the line that "There are no models of your phone available". That is irrelevant, and not in keeping with the pitch given to get you to take part in the plan.

My monthly bill is well over $20 a month more than what I was promised by the sales rep. I only switched to T-Mobile cut back cost of my cell phone bill, which didn't work. Also, the service is genuinely terrible. I have much less coverage than I did before, and the 3G is basically comparable to not having any extra data. So much for the "unlimited" data pitch I was sold when I signed up.

Early 2015, T-Mobile offered to buy out contracts to switch carriers promising to pay off any early termination fees or device installment balance. I had no termination fee, just a little over $100 in device installment payments and I was assured in person that these would be covered. Verizon refused to give me a final bill, but I persuaded the call operator to email that number. I sent what I thought was sufficient for the required information because it did not specify everything. Within 2 months, I was denied and told I could resubmit with more information, which I did. Within a month, denied again. So I called and was assured again that I would receive the reimbursement as promised... 8 months later, no reimbursement and no explanation as to why they promise offers that they do not keep.

T-Mobile is truly one of the most horrible companies in business today. They're basically thieves. You'll pay for a service that isn't provided. You'll pay, only to find that your texts don't get send, texts don't get received, and almost nothing about T-Mobile seems to work. There should be a class action lawsuit filed against T-Mobile. It's hard to believe they're still in business. I'm losing T-Mobile tomorrow. I can't wait. This is truly one of the worst companies in the world.

I have been a T-Mobile customer for 10 plus years. I decided to switch my service because I was tired of calling my family from hotel lobbies since their coverage in hotels was horrible. I switched service on September 22 and had a zero balance on my account. I have since been billed $393.66. One charge is for the August /September dates which I agree with. The other charge is $198.53 for charges relating to a September 21 through October 20. That is right... They stuck me with a bill close to $200 for 24 hours worth of service. The other thing they did was send me a nasty letter threatening to send me to collections for the Aug./Sept. bill with no initial paper bill reviewing my charges or even an email or courtesy call.

I have been a T-mobile customer for almost 10 years now. For most of those years I have enjoyed my service as far as network and as far as customer service. However recently my husband and I went into a T-Mobile store to upgrade/"jump" our phones. Everything went well with upgrading our cell phones and the manager assisting us offered us Free 2 Samsung Tab A tablets, Zero money down, since we were updating our phones. We were told all you have to pay is $10 a month for data. Well this was a nice promotion I thought. We don't really need 2 tablets but since they are free sure we can do that. Just $10 a month for data sure.

Since last 14 hrs, no connection. They ask me to drive more than 25 miles, just to have signals. LOL. When I said I will leave a negative review, the person from T-Mobile said, "do what you want." What a service. I will cancel their service, go back to ATT. ATT know how to talk with the customer. WHAT A MISTAKE I DID TO SWITCH TO T-MOBILE.

We contracted cellphone service with T-Mobile recently and the service is not reliable at all. Every so often the 3 cell phones do not connect with each other. If the cellphone do not connect, the speed of internet service is also so slow. In our daily routine, we depend a lot from our cellphones. What kind of service is that? Simply terrible.

T-Mobile is the worse. I had a warranty on my phone. I had the flex and it stop working at the bend. So I sent my phone in. So they sent me a used S5 which is in fair condition. So 2 months later I get a bill for 532 saying it was out of warranty. So why nobody didn't contact me? They said it's a small Crack on the camera. Nothing was wrong with my camera so I talked to different people and they didn't give a damn so I asked them why will I pay a 400 out of warranty fee and I could've paid an insurance deductible for 175 and got a brand new phone. Then they offered to change my bill to 175. Hell no. Y'all send me my phone back and they said they couldn't. My thing is T-Mobile don't tell the customers everything and this showed me they don't give a damn about their customers. I paid them every month on time, a loyal customer. I hate Altel went out of business, they were the best I swear.

My mother went to buy a prepaid plan and phone. The sales rep sold her a phone and plan, but neglected to tell her that the activation (electronic pin) of the phone was a separate charge and non-refundable and sold her a bunch of useless accessories (headphones, carrying case and protective covers.) 24 hours later, she returned the phone and items back to the store, but she only received $56 of her original purchase amount $130. Charges for restocking fee and the non-refundable electronic pin. Why is there a restocking fee for a purchase returned in 24 hours? This company obviously makes its profits from ripping people off, especially seniors.

Calls were being dropped constantly over a 35 mile radius from my home down to my work in the Bronx, 30 miles south. Two visits to the T-mobile store, 3 calls to customer service and no change in service. I refused to pay the last month's bill and switched to Verizon. T-mobile claims I owe them for 2 months of service. I had over 6 months of service and since my calls were dropped 1/2 the time, I overpaid them. Now there is an annoying debt collector calling constantly.

I have recently got T-Mobile and I was told T-Mobile service is compatible with AT&T. WRONG! With T-Mobile my Internet is super slow and while I am talking on my phone my call drops every 5 to 10 minutes. The map of coverage salesperson showed me at T-Mobile store is incorrect. I can't wait to switch phone service and it's only been 3 weeks.

I purchased two new lines from T-Mobile. One of the phones was not working when I received it. I paid full price for the phone upfront when I opened the new line. I received the phone the next day. The phone would not hold a charge and was overheating. I called T-Mobile and was told that I have purchase the same phone again then send the defective phone back to them and wait 7 to 10 business days before I will receive a refund on the defective device. Which I feel is not right, being that before I could even receive the phone I had to pay for it upfront not wait until I receive the phone then pay T-Mobile 7 to 10 business days later. If I had of known T-Mobile did business this way I would have never brought my lines over to this company. Buyer beware!

I significantly overpaid my T-Mobile account which was clear to all the many representatives I've spoken to. Because I'd moved and had absolutely no Tmobile cell service in my new location I had to sign up with another carrier. I was not on a contract. I cancelled the contract before the next billing cycle but got charged for the next billing cycle anyway.

I just got an iPhone from T-mobile and it's not working. My service is very bad, I had a horrible connect. People that I talk to cant hear me. They lied to me and kept saying I needed to pay 50 dollars to get my phone swapped out. I didn't want to change anything about my phone, just the same exact phone. Now it's too late for me to get a new phone. Today is my last day, and I at least want something off my cellphone bill because now I am stuck with this phone that barely works and has bad service. I went to the actual T-mobile store 2 different times. They did a diagnostic test, changed my sim card, and I even called customer service again and we did a reset and my phone still barely works but more than anything the signal is HORRIBLE!!!

I had a problem with my phone which I took to a T-Mobile store to have looked at. They couldn't find the problem and suggested I sign up for their insurance and order a replacement for free, which I did. Before the new device arrived I fixed the problem with my phone (incorrect setting). When the replacement arrived I decided to send it back rather than my old phone. I used the return label on the box as per instructions and handed it to my USPS postman (I did not notice it was a UPS label). At some point the package went missing. A 'restocking' fee of $480 appeared on my account.

Hi, I was a customer of T-Mobile. I took a contract device (iPhone 5s). After few months I found some problems in my device and replaced my device with T-Mobile. I continued the contract couple of months then after I found a good benefits for international calls in some other network provider so, I would like to end up the contract with T-Mobile and port to the new carrier. I called to T-Mobile and informed the same and I ported. Now real problem begins...15 days after porting my number my iPhone 5s is troubling me a lot with the display. I wanted to visit Apple store to find the problem. I just shocked... They (apple) tested my device and gave me a certificate with device serial number, stating that this device is not having genuine Apple Display, this contains Third party Display. They said they can't help in this. They asked me to pay 170$ to replace with new display.

Do not get T-Mobile, they suck. They say one thing and then when you see the bill, is all different. I'm so mad at T-Mobile. I'm paying for two phones, one that doesn't exist and after they told me I wouldn't be paying for that phone and now I'm stuck with the bill. Not happy at all.

On 10/29/13 I obtained a Samsung galaxy s4 and signed a two year contract. The plan is 50 a month and it was 20 a month for the phone. I only went with T mobile because they offered wifi calling which I need because I cannot get reception in my building. The phone worked ok and met my needs. Then 10/29/15 came. On that day I had finished paying for the phone and now just have to pay for the plan. Well suspiciously starting on that day I started having problems. Suddenly the phone would not hold a charge. The entire battery deplete in a few hours. The worst part is that between 10/29 and 11/4, I suddenly used all my allowed 1GB data. I keep getting messages throughout the day that I need to increase my plan and that the phone will run slower.

Well several things happened. First I was with them for 15 years and I was sold a refurbished phone by an authorized dealer. It was sold as new, this is Peyton switch and illegal. T-Mobile acknowledged it and offered me the opportunity to buy a full price phone with no allowance is made for anything. They also said they have no responsibility for their authorized dealers. This is just highly unethical. And today I've had the account closed for quite some time and I had a credit on the account due to them having a class action suit. I was informed once again, in typical T-Mobile style, that I'm SOL. Nothing but problems, bad customer service, bad phone service. Do yourself a favor - just say no and run to Verizon.

After many attempts working with support person and finally giving up and never being able to resolve issues I finally decided I didn't want anything to do with an organization that totally lacked all organization from day 1. I was misled about what I was to expect after I completely outlined my needs and my reason I wanted to switch from Verizon. Let's call that a simply misunderstanding and move on. I was also informed I needed to put up a deposit of $120.00 and received a letter telling me they couldn't verify I had a phone number or owned property. I have had Verizon for some time now and had no problems with their credit check. I have engaged in many conversations where they called me back so they must know I do have a phone. After making it very clear that I was not in need of their service I was told I owed no money and that was that.

My bill was originally due on 22 each. Well I only get paid beginning of the month. I'm on fix income. T-Mobile charge me 495 bill. I wanted just changed to the 3 of the month so I can be on time. I had no bill balance. I had to double pay my phone bill each month. They said I was late, didn't give me not even a day to pay my bill. They were threaten to shut my phone off which I had a no balance the day before Oct 22, 2015. I am postpaid account. Very bad service. I just signed up four months ago. They treat me like this. Now I have to wait 2 years to get a 0 dollar phone financing. Now I can't financing nothing. What did I do wrong? Just change my due date. Very unprofessional T-Mobile.

I moved to T-Mobile from AT&T a year back. This July I moved to JUMP On Demand plan and they said I can upgrade to the iPhone whenever Apple releases a new phone as long it is the same memory size. After 6S came out I went to the store and they said I might have to pay $100 if I upgrade. I asked them, "Why you didn't tell me this when I enrolled in JUMP On Demand?" They asked me to talk to customer service over the phone and they may waive off the fees. So far no one from T-Mobile took responsibility for this mess and they blamed each other for the misguiding me. T-Mobile sucks and cheated me in a big way and not to mention about their poor 4G LTE coverage in Chicagoland.

My Father had a cell phone with T Mobile for years and passed away on 7/3/15. There was another cell phone for a family member on the account but the primary user was my father under his name and social security number. I cancelled the account with T Mobile with proper death certificates and memorial cards, had his social security number, birth date and it was confirmed that I was an authorized person (given by my Father) and had spoken to T Mobile in the past regarding the account for my Father. I explained that I didn't care if the other number was taken to new account but not under my Father's name or social security number and that my Dad's line was cancelled. After the account was cancelled the other family member was allowed to reactivate the account still in my Father's name.

I have been a customer with T-Mobile for over 10 years and they really suck. I was told by a supervisor in Customer Loyalty Department that I would get a $100 credit on my phone bill because I ordered a phone and it was never shipped and I had to re-order the phone again. Well I called about my credit and guess what? They acted like they never offered the credit to me. How crazy is this? I will be going to another company because if this is the way to treat a long time customer, this is very SAD and DISGUSTING for a customer that have been with them for as long as I have.

I absolutely HATE T-Mobile. On October 14, 2015 my sister moved to another state so she went on her own acct. We notice that the EIP never got transfer over. I've been calling in since that day asking for it to be remove. Nov. 1st I called back in & spent 2 hours on the phone being bounce around. Final they told me the EIP couldn't get transfer over because it could only be done 1 time. During the weeks I spent on the phone no one could have told me that. Only thing I was told that they do apologize but there were nothing that could be done. THANKS T-MOBILE.

T-mobile charged me a month's charge after I discontinued service with them! Really, you're gonna charge me for a service I'M NOT EVEN USING! The reason we changed was because we had to stand in our bedroom to even talk to them. Standing in the bedroom never guaranteed dropped calls, though. We ended up jumping onto a family plan, saving us $65 a month. Now that will be going to T-mobile for service WE'RE NOT EVEN USING!

They advertise stating they are the fastest 4G LTE... Well, that's what they say themselves. My kids have actually had a service with them, they always complain, and T-Mobile don't care. They got you and they charged you for your phone. Hell with you, you are not happy, get out if you can... You have to pay for the phones... They got them, but the kids were smarter. They went and signed with the best SPRINT, as I told them before and now Sprint paid them a gift card for what they owed the stupid T-Mobile. Please do yourself a favor and never sign with the dumb T-Mobile.

Was paying 161.00/month for a phone and tablet with unlimited data text voice. I went to a local T-Mobile site to switch my mom over from her verizon to my T-Mobile account. They said it would only cost me an extra 10 bucks a month to add her using her existing phone number. While I was there they said her Verizon phone Motorola droid is too old and their sim card will not work so I ended up financing a new phone which was an additional 3.50/month. While they were looking at my account they informed me how they can save me 50 bucks a month by removing unlimited data and get 10 gigs instead. I thought this was great and went through with it.

I hate this company for all the headache, stress and lost wages they have caused me. I really can't go into the entire length of all the bad points of contacts I have had with them. After about 20 calls I am still without service and virtually left alone in the dark to fend for myself. The store nearby is poorly run, the online support is terrible and the customer support is horrific. I hate, hate, hate for anyone to go through what I went through. Worst situation to ever be in. No service, no help to fix it and being charged. Someone needs to file a lawsuit.

I went into the T-Mobile Premium Retailer on 1201 E. Valley Parkway Ste C, Escondido, CA 92027 (760) 747-1033 on 9/28/15 at 14:33pm to acquire a mobile plan that we could use while in Europe for 3 weeks. My husband and I specifically told the sales representative that we would be in Spain, France, Italy, Greece, Turkey and Germany and we needed cell/text service in these countries. We asked which plan would he recommend so that we wouldn't have roaming fees. He recommended a $50 plan that he confirmed would work while we were away. He showed us the cell sites in the different European countries to prove that the phone would have service there. While in Europe the phone did not work at all. When we came back and I tried to resolve the issue with the store manager, **, after three tries and a couple messages with no response back, I called customer care.

I have been with them for over 3 years... It has been a complete headache and just keeps getting more expensive. They can never honor a promotion, the in-store sales people are highly under trained and not qualified to work there. I never get the right answer or price. Most recently I was lied to about 3 different promotions on the LG v10 which all ended up being a lie. Customer service, loyalty & loyalty supervisor were not able to do anything. T-Mobile will be losing all 7 lines and any business from me and anyone I know over $100 dollars. This company is becoming a glorified Cricket, pretty soon they won't even offer unlimited without paying through the nose... Y'all get ready. STAY AWAY FROM T-MOBILE, THEY ARE CROOKS & HAVE CRAPPY SERVICE.

I had been with T-Mobile for a few years. But as time went on they were losing most of their towers, service got really bad, and a lot of constant dropped calls, and bills showing up AFTER you get a text that your bill is due. So I decided to go with another company, and called them to cancel my service (my contract had long expired), and asked them to put everything into a final bill and mail it to me. They instead wrapped it all up, and sent it to a collection agency with EXTREMELY high interest rates without even giving me a chance to pay the bill. I will NEVER recommend this company to anyone. You cancel their service, and they will find a way to screw you over.

I had received my bill from T-Mobile for $134.90 for the billing cycle of 09/25-10/24/15 prior to cancelling my service on 10/10/15 when I switched to Verizon. I called T-Mobile prior to 10/10 & advised the rep that I was going to be switching to Verizon but had already received my bill covering services thru 10/24 & was advised that I should disregard it & wait for a final, adjusted bill. After waiting a reasonable amount of time I prorated the $134.90 to cover the time I had T-Mobile from 09/25-10/10/15 & I sent in a check for $72.00 on 10/21/2015. On 10/29/15 I received a letter from T-Mobile stating I still owed the full $134.90 & to please "mail payment today for the amount due to prevent collection activity on your account."

Due to the fact that people usually post reviews, usually negative, to complain about an issue they are facing, I wanted to take the opportunity to write something positive. After being with T-Mobile since 1999, I must say that I am really happy being a T-Mobile customer. Especially so since I just heard a rumor that they plan to offer Netflix service in such a way that it will not eat up my data! This is very very important for me because my 7 y/o son is always on Netflix.

I tried T-Mobile for a little over a month about two years ago. I switched phones two to three times within that period because they were all unsatisfactory to me. After experiencing many dropped calls and GPS not working when I needed it most, I returned the last phone and said I wouldn't be continuing with them. They insisted that I had to buy their phone. The original employee said that I had two weeks to try out each phone. What he meant was that I had the first two weeks to try out all the phones I wanted, or only within that first month? It was misleading the way he explained it. Also, I was slightly over the first month. The general manager agreed that I had been mislead and took back the phone after calling headquarters and getting permission. He said I would receive a pro-rated bill for the days that I had gone over for service.

On July 6th, I did a change of responsibility to make my husband responsible for the account. He actually initiated the process. He was required to pay the existing balance before they would do it. Then I heard nothing else until today, Oct 28th. I have been turned over to a collection agency for $1121.58. They are saying I didn't complete my contract and are charging me for the phones. T-Mobile is acting as if they can't help me since it's been turned over. T-Mobile screwed up the change of responsibility. My husband still has the same account and same phones.

I switched to T-Mobile from AT&T seeing all the lucrative offers and deals. The T-Mobile stores are not in sync with customer care. They are rude for any post-sale services. They don't know the policies which are well written on their website. If you call customer care, they ask you to visit store. If you visit store, they totally overrule what customer care agent said and deny the services which they are supposed to give. It seems stores are only for doing sales and don't care of returning customers. There is lack of sync between stores and customer care. Overall service - PATHETIC. Anybody thinking of switching to T-Mobile from AT&T or Verizon? Please don't.

T- Mobile needs to improve their signal. Towers are always being worked on (let them say it) and yet the slow internet, missed/drop calls are out of control. I've had to dial the same number 15 times before getting through. A call error message says "all signals are busy right now please try your call a little later." I can't believe that after choosing to pay a little extra a month the service is still the worse. Unhappy with my phone line service.

First of all I am a senior citizen. I receive my monthly money on the 3rd and 4th Wednesday of the month. I notice the billing period was not falling in with my money so I called to try and change the payment date to coincide with my scheduled payment and was told I couldn't change date because of the type of account I had and if I changed dates my payment would automatically go up 20.00 which I couldn't afford. So in Oct. my payment was due on 10/11/2015. I changed my service to AT&T on 10/10/2015 and I paid my T-Mobile on 10/21/2015. Received a letter from T-Mobile thanking me for my 7 years of service on 10/16/2015 with a reminder of payment due then. On 10/21/2015 received a letter that my bill was turned over to collection agent for payment of 100.71 cents then I get a final bill that I still owe them 99.44 cents for charges through 10/18/2015.

Based on T-Mobile website info, I was led to believe that I could get International Roaming for a recent trip to Italy. I brought in an unlocked Apple iPhone & spoke with a local agent about getting International roaming for a recent trip to Italy. I only needed the service for 1 Month. He sold me a $50 prepaid plan for 1 month. The phone worked fine in the US but when I got to Italy, nothing worked. I wound up having to buy an Italian cell sim that did work fine.

I had a phone with T-Mobile for over 10 years. I recently purchased a new LG Curve phone and had problems with it from the very beginning. They would not replace the phone under warranty and after I called and cancelled the service they are now claiming I did not cancel the service entirely and are charging me an additional $389.81. $900.00 later I cannot express how disgusted I am with the company.

My damaged phone now sits in an Assurant warehouse and a credit for the return does not show on my T-Mobile acct. I received a notice that my service would be disconnected unless $458 for the damaged phone was immediately paid for. I called T-Mobile and was told that I could not get the credit until the phone was sent to their warehouse. Why must the customer be inconvenienced when T-Mobile knows I've fulfilled my obligation? I was told to wait 1-2 billing cycles. I should be given an immediate credit not have to go through monthly calls to keep my service on. They will lose me and my family as customers.

Account was closed in May and was advised credit balance check of $300+ would be sent. A prepaid credit card was received. I called T-Mobile and advised them I wanted to deposit the money into my savings account not have to frivolously spend it to get my money back. The card was destroyed. They advised they would send a check. I've waited a month - no check. I called back, and they advised my request for a check was declined. I need to call Citibank (who I didn't authorize to open an account on my behalf) to figure out how/if I can still get my money. Citibank VRU system can't locate me without a credit card #, which I don't have. How is this legal?

If you travel a lot for work or for fun, you'll get a hard time using the apps on your smartphone! Only big cities has 4G signal. Once you pass them, you go to few bars of 2G signal. I believe it's fake 2G signal coz you can't watch YouTube, use the web or even receive a picture on text message sometimes! You could be a completely out of signal in some places like North Pennsylvania, North West Ohio and more especially if you're in the country and away from interstate! If you live in a big city and you don't travel much then you should get a good signal. Prices are fair, I have four lanes for $150. I don't think any phone carrier can beat that price and that one of T-Mobile good sides.

We signed up to try the T-Mobile Service during a 14 Day Free Trial. The actual cell service was horrible! It would not work 5 feet inside my office in the middle of downtown San Francisco. It would not work at half the other places I went. Because of this we cancelled within the 14 days. Then the problems got worse! We kept getting billed for $117.34 - though no money was to be owed if we cancelled during the period. We called 4 times to get them to correct the billing error - each time the rep could see that we cancelled within the cancellation window and that no money was actually owed. Each time we were told that it had been fixed. Despite this another notice would arrive.

I switched from Verizon to T-Mobile. They told me they were going to buy the contract I had with Verizon if I switched. I was so stupid to believe that. I submitted all the information they needed. I stayed with T-Mobile over three months, and had to go with another company because T-mobile's signal was terrible. I was paying a lot, and never could finish a conversation because calls dropped all the time.

I called to ask to get refund for my prepaid account that I used for only 3 days. The service was not satisfactory so I decided to go to different provider. I was told by customer service rep that they do not do that. I also talked to manager and I was told that T-Mobile does not issue refund for prepaid accounts even that payment were made through credit card. Very disappointed with this issue.

First of all, I am not even a customer of T-Mobile and don't have an account with them, however, I received a letter from a company called "receivable management services" claiming that I owe T-Mobile USA debt. Initially I thought this was a scam but when I called them, it is a real company and they have my social and DOB. The funny thing is that they did not even spell my first name right and APT number (The mailman is smart enough to deliver the mail to my mailbox). Then I was trying to call T-Mobile (got free toll number from tmobile.com). Their ridiculous automation system asks me for my phone number (which is supposed to be the account number) so that they can find my account information. Very bad I am their customer and calling from my AT&T number.

I had an online chat with a T-Mobile rep who confirmed if I paid a certain amount my service would be restored (I have transcripts). I made that payment and was then told that amount would not restore my account. I asked for a refund and T-Mobile said no, they cannot do that and told me to contact my bank. A supervisor name Neeka stated that the online chat I had is not in their records/system. But then why do they have my funds?? They lied to me. As a paying customer they are very rude and greedy. They did not try to help but just kept asking to make 2 payment arrangements for almost $600 by 10-31-15. They were horrible. They were mean and rude.

Customer of 13+ years. I called on 10/11/2015 as well as went to a store location. The first call with customer service I was told I could get an iPhone 6s for $15 month. I had told her I had a Samsung Galaxy S3. She was incorrect in her information, as this is now an outdated phone and does not qualify for trade in. The person at the store said I would get it for $20/month, but they did not have it in stock. I called customer care again because I was confused why $20 now and not $15. They said I could have the phone shipped for $25 and monthly payments would be $20. I was not going to spend that much for shipping so I waited until Sunday 10/18. Now they say it's $27/month. I called customer care who now said $27/month. Unbelievable. They now said that $20 was never an option. Goodbye T-Mobile. I will be telling everyone.

I received a letter today from Experian stating that my personal information had been downloaded by an unauthorized party. They offered a 24 month identity theft protection through protectmyid.com. On the surface this sounds "Great". The problem is that this company is a subsidiary of Experian; the same company that was hacked of my information in the first place. If you bring up that concern they will give you an alt code for another company that they have chosen. The alternate company has a whopping 1.5 customer rating while the protectmyid.com company has a 3 star rating.

Every time I call and ask where is the reimbursement... we need this or this, then it is another 30 days twice, then another 15 days twice. It has been over 6 months, still no payment. NOT HAPPY.

T-Mobile has the worst customer service ever and not much better mobile service. I have called in for over 8 months about the travel from Houston, TX to Kansas City, MO. I have several location of no service and many dropped calls. They only offered me a promise to do better and asked me to write down all the mile marker location of my dropped calls and no service zones for them to have. I was charged an obscene amount ($1100.00) for calls I received while on a cruise that I either didn't receive or didn't answer. They showed no customer service or worked with me to correct the error.

In the past week I have spent a total of around 15 hours on the phone with T-Mobile. Their customer service staff is some of the biggest idiots I have ever dealt with!!! I have called at least 7 times on one issue and it has still not been resolved. They told me every time that they had it fix and it is never fixed. The closest T-Mobile store to me is 2 hours away so I have no way of getting support!!! I hope that I never have to deal with their customer service on the phone aging in my life!!! I have 5 phones that have no service with Verizon or T-Mobile!!!

I tried to contact someone about an error in their Name-ID service provided to their customers. There is NO way to contact them online/email and the person on their toll free #, who I tried to explain they were providing a WRONG name to my telephone number Name-ID, transferred me to another number where I was placed on prolonged HOLD. I would NEVER do business with a company who doesn't value customers enough to provide a way to reach them quickly.

Where to begin? Dropped calls, data usage runs constantly leaving you with none (yes I have changed settings yet somehow continues to run). Now, I have had my personal information leaked by their website. I paid my bill through their online mobile services and it claimed my identity was safe so I proceeded (big mistake my military ID is on file with them). The company is overpriced for their poor services. I have one phone that I pay for with a reasonable high speed data plan and pay nearly $104.00 for a month. At this price I could very well have two phones with unlimited high speed data with sprint or even have a family plan with another company.

I ask one question and they pretend to hear another, or they just pretend that they did not understand at all and play this dirty mind game with you. When you get angry and get pissed off and start to complaint to them, they say their phone connection is breaking down and just hang up. What a dirty ugly mind liars! These are not customer service representatives but ugly dirty mind liars.

I went to T-Mobile about 6 months ago after seeing the ads on TV about their reimbursement deal. I was told that they would reimburse me for the $900 I still owed for my two phones from AT&T. I gave them my two iPhone 6's and left thinking there would be no trouble. Little did I know 6 months later and numerous calls I would be screwed out of almost $400. I have just received my so called "reimbursement" for $500 of the $900 I owe to AT&T. Now I'm stuck paying my monthly bill to T-Mobile and now $400 to AT&T. The customer service is awful and unsympathetic to someone who was screwed out of $400. The ads for the deal said they would cover up to $650 per phone and I was given $250 for each. I will be switching to a different phone company as soon as I'm able to pay off my AT&T balance.

We switched from AT&T to T-Mobile and ordered a 64gb iPhone 6s plus and paid additional $100 for each phone. When I received the phones yesterday, which I waited for weeks, I got a 16gb instead of a 64gb. So I went to a T-Mobile store and told them the issue. Now, they called T-Mobile office and they forwarded my concern. After almost an hour, they told me they will send a new one instead. When they're going to activate my phone, it says there that the sim is not valid even if they tried several T-Mobile sims. So they called the office again just to find out that it's not a T-Mobile phone but was a SPRINT phone!!! We've waited for hours just to find out that they messed up.