T-Mobile Reviews

After 7 years and two bait and switch episodes, I finally tried to cut the cord with T-Mobile. I went to store the day after Thanksgiving to pay my current bill, I was deluged with black Friday specials that I was eligible for, beginning with a free upgrade IPHONE 7 with a trade in of an eligible phone, I trade in my perfectly pristine IPHONE 5 which was unlocked and color blue and accepted the offer. Two weeks later I received a text from T-Mobile notifying me that I was no longer eligible for the promotion. When I attempted to return the phone that I didn't need in the first place, and get my phone back they told me it was too late to return phone (14 days) and I couldn't get my phone back. I cancelled my 5 lines.

I've had nothing but horrible experiences with T-Mobile. My most recent experience was the absolute worst and it's not even over yet. Basically I purchased a brand new phone and it isn't staying connected to the wi-fi calling. I've been in the store twice now for this problem and it's still not resolved. No one wants to solve my problem. I was promised an exchange but no one will exchange the phone even though it has problems. Basically T-Mobile is right 100% of the time and the customer is wrong because if the customer was right my phone would have been replaced the first time and definitely the second time. I'm so fed up with the level of customer service.

I called requesting the free line during the promotional period and was promised the promotion would began in my next billing cycle. Prior to the next billing cycle I called to verify with a representative and was told that my account was not scheduled for the change and that the promotion was no longer available. I then requested to speak with a supervisor who promised me that my fifth line would receive a credit monthly in March 2017 and thereafter. However, when the next bill occurred no credit was applied and I was told that I could not be credited because the same supervisor wrote that I did not qualify for the promotion according manager AMY #** on April 5, 2017.

We have been T-mobile customers for more than 4 years. We chose T-mobile because we travel abroad, and want to use unlocked phones so we can swap out SIM cards when we are abroad. Recently we made the mistake of buying a phone from T-mobile. At a T-mobile store, we were emphatic that we needed to unlock the phone within a few weeks of buying it due to upcoming travel. We were willing to buy the phone from Apple or another vendor, but we were told that we could unlock the phone if we made two payments in advance.

T-Mobile free device promotions is a fraud, they will tell that you get a free device as part of being a loyal customer and later start charging for the free device. It happened to me during 2016 Black Friday promotion, I was told that you get a new free line and free device. Later they start charging for the device on my monthly bill and called and complained. The sales guys lied to me that device is free. I could not believe that he outright lied to me, 3 months later I kept getting the bill of device and new free line. I called the customer care and they said "it's not free and you would have to pay." I am T-Mobile for 4+ years and was largely satisfied with the service but not okay with fraud and lies. I was told that the manager will follow up and dig up the old call and see if that was true. Bottom line never trust any freebie thing from T-Mobile and pay attention to your monthly bill even if you with them for long time.

They turned my phone off because they say I am behind. I was paying over the phone. The money came out of my bank account never post by T-Mobile and they're still charging my every month. I told no service no money so they tried to go into my bank account for 208 but my bank at my request blocked them. So they will not turn my phone. They're thieves.

T-Mobile trade-off is a scam. DO NOT do it. I sent in an iPhone 6 as a tradeoff for my iPhone 7+ that I recently bought. Little did I know, after calling 3 times that I would be told that my iPhone 6 had a crack on it and that it is past the due date to get it back. I called and spoke to numerous representatives asking on my iPhone 6 status and not one person had information to give to me. All they said were, "We don't see your status," "It hasn't arrived at the warehouse yet," "I'll send an email out," (but guess what, no email) etc. Then now when I call (two times) I get different answers. I was shockingly told that my iPhone 6 cannot be returned to me because there was a crack and because I missed the deadline. A notification through email and SMS were sent to me.

We transferred from Verizon to T-Mobile based "lower price and better coverage." Both lies. If you are under their tower or somewhere that is loaded with Wi-Fi maybe. Problems started as soon as we tried to transfer my tablet. Took 3 call tech support. We switch will visiting family in Ft Worth, get back to rural middle GA (Thomaston). Did not have a signal in Walmart or Home Depot. Half the time my wife could not be heard on her phone. We have land 60 miles from home. I lost service 10 miles from our land. First day I was out there had to drive back almost to Griffin (40 miles) before I got service. Went to a store to see what they could do. Got the "deer in the headlights" stare and call 611. That was a joke. 8 calls later still no straight answer.

I went into the T-Mobile store on Sparkman Drive in Huntsville AL. I wanted to buy a new ZTE phone and give the old phone to daughter to have her service put in. The salesman took it upon himself to change my service. He opened another line for the other phone charged me for opening the new line. I get back home and give my daughter my old phone. A few hours passed and she ask did I put minutes on the phone. I told her no. My daughter informed me that she thought he open another line on my account for her. I call the salesman back. He informed me that it was a better deal for me, to have changed to this plan. My phone bill for my line would only be 50 a month and my daughter's new line would be 50, whereas I was paying 75 a month for just my service. Now I am stuck with paying my 28 year of daughter's phone bill.

You're supposed to receive your deposit in credit form to your account if you didn't miss a payment. I paid a $250.00 deposit for a hotspot then 6 months later added a new cellphone paying another $50.00 deposit. Both was setup as on auto pay with my bank. When I completed my 1st yr. I didn't get my deposit of the $250.00. Matter of fact I was double billed. Sorry to say they received $300.00 in deposits and they got the creditors coming after me for $260.00. They just don't like keeping their end of the contract.

Was on hold for 50 minutes... Did not get any help. If you get someone in the line they cannot help. Tell you to call your local branch because they are located in UK or on other end of world... or you just simply get disconnected??? After waiting for ages. Billing... nightmare!!! They expect you to pay bill 3 week prior to billing even though you already prepared a month... because apparently it does not matter when you sign up you always pay the same time worldwide!!! BS... They promise you the world to sign up and don't deliver on any. If you need to discuss it with someone... you are at the mercy of waiting on hold. Vicious cycle... and customer always gets the short end. Save yourself time, headache and money... Go somewhere else!!

I was a T-Mobile customer and left for another company. I asked them to unlock my phone and they told me no. I would have to be a customer first, then they would. So I left the store. I didn't even buy the phone from them when I signed up. I merely put their sim card into an unlocked phone I bought online. I then wrote a letter to their customer relations department, again asking them to please, unlock my phone. Several weeks have passed with no response. It seems they have kidnapped my phone and am holding it for ransom.

Store manager and associates can talk the talk to sucker you in on anything. Sold me 4 sim cards and when I ordered the phone it came with a sim so now I spent extra money and didn't need to and have extra sim cards I don't need. Manager said, "Keep them just in case one goes bad." Also said service was great. WRONG. Service sucks in my area even with a booster. Terrible reception, dropped calls and can't make calls. Called customer service and they are no help either, had to call numerous times about same issue and talk to numerous departments. Don't know what they are doing. With all these bad reviews I don't know why there isn't a class action lawsuit against these jokers. Instead of building these new buildings and giving free stuff away on Tuesdays... they should really work on cell coverage and service.

Back in November, 2016 for Black Friday, T-Mobile offered two "Free" lines, as described on their websites. Every since that time, they have been charging for the two free lines, $40 for each line. I need to call every month for them to remove the charges. They sent me an SMS stating that they had a problem and it was going to be fixed. Today, 3/31/2017, I am still being charged $80 for the two lines. How much does it takes for them to fix this? There are three family members that have the same problem.

I have been a T-Mobile for several years. They advertise Unlimited Talk, Text and Internet. That's a lie. there's actually a limit on the "Unlimited" service. T-Mobile charges after for data after your Unlimited Limit. Really? Now they advertise "Unlimited Unlimited" service. Nope! There's still a limit on the unlimited unlimited service. Their customer service is even worse. They promise to replace non-working phones, but all they want give you refurbished crappy phones that don't work for very long.

I pride myself on researching a company before I get involved and sadly I failed to do it with T-Mobile's Freedom from carrier program. It's a scam. They get you to send in your phone and then steal your phone and claim that it's no good. My phone was less than a year old. They lied, stole my phone and left me holding the early termination fees and no phone. Stay away from this company!!!

T-Mobile billed us for insurance after we opted out. This was a business account so for the past two years they have billed us $12 x 3 (phones) = $36 a month totaling $864 for insurance we specifically declined. The monthly bill went directly to the accounting department so the error went unnoticed until now. Their only solution was to reimburse us for 4 months. If you sign an opt-out that should be binding and we are looking into this further.

I have been with T-Mobile for the past 6 years. Every time I visit a T-Mobile store/call customer care for a rate plan change, I will be taken by a surprise one way or the other. Their representatives at the stores are not fully equipped with the information. They have half knowledge on what they are doing and just want to sell some stuff just for that 15-30 minutes and they wipe off their hands. Once the customer goes back home and realizes that something went wrong, call the store about the complaint/issue, they don't even bother to give the info over phone. You need to go back to the store to get it rectified/resolved.

T-Mobile, time after time, has attempted to con me out of my money. They charge unauthorized and excessive fees every month. When I call, each customer representative lies to me and tells me something completely different. On top of it, the representatives are rude and disrespectful. I have to call every month and stay on the phone with them for hours on end. I don't recommend them at all - you're better off paying more for a better phone company in order to avoid the headache and the fake and dishonest service of T-Mobile. The WORST phone company OUT there.

Crook customer service. I have a family plan with three lines. I wanted to add another line in my account. After talking to customer service associate 4th phone was added and I was told everything was all set. To my utter surprise, the fourth line was opened with a new account. To fix this problem I had to call T-Mobile every month after receiving the bill, and every time associate assured me that the 4th line has been merged with my family plan, but not really truly done. And T-mobile created annoyance including my financial loss. I had even worse experience before and I had to complain to Attorney General of Massachusetts to resolve that issue.

I just wanted to say that I have worked retail for quite some time. I've worked at two other major cell carriers as a sales person/manager, and also at a very large internet service provider. One of the biggest reason I chose T-Mobile was because of their customer-centric focus and CEO's attitude against the practice of treating customers like dollar signs. I'm very upset with the way that I was treated and that no one will take ownership of the problem that was not caused by me. I was placed on hold 3 different times while the representative looked into the issue, only to be cold transferred to another unsuspecting agent. I spoke with a supervisor who also did the exact same thing to me after he was frustrated that I wanted a decent resolution to my problem. I have never experienced anything like this before; frankly I'm shocked at the lack of ownership or care from the people I spoke with.

I switched over to T-Mobile One for a few months because I had a trip to Europe and they have unlimited (3G) data in Europe with T-Mobile One. First, the service was better than expected in Europe. I really can't complain about this part. Next, once I got home (USA), the service was terrible. I would constantly have to reset my phone settings over and over to try to find any signal at all. It was an unlimited 4G plan, but I never used more than a 1 GB data in either month because it was impossible to get service.

I would have given 5 star service if my process from switching from AT&T to T-Mobile would have been smooth. I went into the retail store yesterday (everyone in the retail store was great including the rep that helped me). He had to call into credit/activations to resume an account that I previously had. I ported three numbers over (which were all voice lines) and I had a tablet which needed a new number, the activations rep ported all numbers but put my wife's number and assigned it to a data line, then cancelled the number and replaced my tablet with a new number. By doing so she cancelled the port that was completed successfully, and sent my wife's number into Limbo.

I can name countless occasions with T-Mobile. First of all, if you are with another carrier PLEASE, I REPEAT, PLEASE DO NOT SWITCH TO T-MOBILE. The connection was/is so bad. They said with two lines my bill would be $135 but my first month's bill was $263??? I have a iPhone and J7. Purchased the J7 straight up full price ($239) put $414 ($730 retail) on iPhone. How we owe $956 8 months later?? Mind you they cut the phones off a month ago at $710. But it leaped to the new amount. They don't care. I will be contacting Fox News and the BBB. They are a rip off. STAY AWAY!!!

5 days ago I went in and asked to pay off everything, I was changing companies due to poor coverage. Paid what they stated 295.00. Couldn't close the account due to have a signal booster that needed returned. Today I attempted to return the booster. Surprise, I'm told I owe 200 more dollars because the phone was "on another screen in their computer". They rang everything up, I paid the money they requested. Asked for the phone to be unlocked. 25 minutes in the store on the phone with customer service, then they tell me they can't, so it's "been lifted to a higher level". I said "close my account, forget the phone unlock". I want everything with T-Mobile terminated. Surprise, another payment of 240.00 dollars will need to be paid for your "business account" bill.

Went into store to get a SIM card. Sales girl talked me into utilizing the IPad promo (two free IPADS for the price of $1.11 tax per month with unlimited data), that was in December. I've had to call every single month! First to get the charge removed for cost of IPADs, then to get data charge removed. All of a sudden my card information is not correct in their system and I get a text message about fees and penalties. They've been withdrawing just fine for the past 13 YEARS, but now my info reverted back to an old card?!? Give me a break. I've been with T-Mobile longer than the CEO/COO! Never go to a brick and mortar store!

They keep switching me over and over to reps. Then can't get honest answers from them. Liars!! Scammers. Don't return money that is in account. Now can't find account after I transfer service. Hmm coincidence???

My experience was terrible with T-Mobile. I switched from AT&T and they told me I would be reimbursement my final payments to AT&T. I did everything they asked me to, and all they do is give me a runaround. These people are terrible. It's been more than a month since I've sent my phone I had with AT&T to them. UPS said it was delivered on the 8th of February and they are saying they haven't received it. I sent my final bill 3 times and they say they got it and few days after they call to say they don't have it. I would never recommend my worst enemy to move over to T-Mobile. These guys are out to rip people off.

My Phone does not swim so I was faced with replacing my Samsung S5 that I owned. I currently have 2 S5's and a tablet with another carrier. The promotion at Costco was Switch 2 phones and 1 tablet, "Unlimited data with direct pay" and the bill would be $100.00 including taxes. I would be responsible for the monthly of $15.00 for 24 months for my new Samsung S7!

I recently wanted to change my plan with T-Mobile only to be told that since I have a "Jump!" lease, I owe either the remainder months' lease payments and then return the phone, or pay the remainder months' lease payments and an additional 166.99 to purchase before I can change my phone plan with T-Mobile or even if I want to cancel my phone service with them. I don't want the phone and am returning it, but they say I owe over $307 for future lease payments.

I had called a T-mobile store. Independence Plaza Selden NY 631-320-1440. I called this store so many times before someone finally answered. I asked if they had a signal router in stock and she told me I had the wrong number. Then when I called back she picked up the phone and hung up 2 more times. Then I used a different phone number and she answered, and told me I had the wrong number again. I told her it is a T-mobile device signal booster she quickly said they didn't have any. A min ago she didn't know what it was. Now this store is 2 miles away. They might have one but I have to now walk there to find out because of this person whom does not know her job. Thank you. My service over the phone with T-mobile customer service was excellent.

I switched from Cricket to TMobile 2013. But ever since I switched to Tmobile it has been horrible. I have 5 phones and threes line on my account, have paid off two phones. Unfortunately, I called Tmobile rep. to report to them that they are still charging, the lady told me that I need to continue paying so I can own the phone. Have already pay for the phone, but she told me that I should continue with the payment to own the phone. Tmobile is a disaster, is not good at all. I wish I never switched to Tmobile. I will not advise any of my friends, household, relatives or my enemies to use Tmobile. I'm really angry now cause I see no reason why I should pay extra money on the phone.

I was given 4 different amounts for my down payment. Then charged a higher price from my checking account. Next day air delivery and it's been 4 days that they have had my money.They advertise they will pay all your phones off with the other company. But if you have the smartphones they make you downgrade in order to go with T-Mobile. The two sales people didn't know what they were doing. It went from $342.00 to $529.00 then $561.97 was the price I didn't know about. Still have no phones 5 days now. THE WORST EXPERIENCE I HAVE EVER HAD. T-Mobile needs to train.

Tmobile is among the worst of the worst cell carrier. I've had them all and they all have one thing in common: money, money, money, bad service, bad service, bad service. They advertise unlimited data but they forgot to tell you that it is not unlimited. They decide to throttle you at their convenience. My bills were unbelievable. I was supposed to be $40 a month for everything on two phones. My minimum bill was in the 200s every month. I have a hotspot that is totally useless. I have nothing much more to say except stay away, beware. I went back to Metro Pcs. That is the best buy for the money service is. Unbelievable. $70 a month for two phones one with 1 GB data, the other with 4 GB data which is more than enough for me to use. I am just waiting for the day where all cell phone companies have to give their services away because of their greediness.

I have a business account which offers 4 lines. I have my daughter and granddaughter on this account. In September the local store had a promotion. It was if you get a phone or iPad that qualify, all you had to do was have the account open for 24 months and you would be credited back for the price of the phone/iPad every month. My daughter took advantage on a Saturday and sent me on Sunday. She got a phone and I got a phone and IPad. We have had to call or go to the store about the bill every month since. I found out today that our phones don't qualify and I will have to pay $15 more each month for my iPad. Is there a lawsuit pending?

T-Mobile has poor customer service. It doesn't provide a good network for the amount of money paid monthly, and the family deals are extremely expensive. The customer support lies about rates. They charge a certain amount one month and increase charges the next. Overall, a lying overpriced cell phone carrier company.

I suggest if you have any issues with T mobile go to the Facebook team!

I move from Verizon to T-Mobile to lower my monthly payments. I got 2 phones from Verizon, Samsung Galaxy 6 and a Droid Turbo 2. I keep the Samsung Galaxy 6 for my son, just get a sim card for it. The Droid was a different story, T-Mobile don't carry that brand. This phone don't have a space for sim card, so I order a used Samsung Galaxy 6 (I pay for it totally) and my Droid gotta no use, T-Mobile give me a option to get a reimbursement for my Verizon phone. I just need to put the phone on the same box they sent me with a Samsung Galaxy 6 (the one I purchase).

Very poor customer service and communications. I switched phone companies after not being able to resolve problems I was having with T-Mobile. From February 15th through March 5th 2017 their customer service was very unreliable and misleading on multiple occasions. I was told a multitude of answers for the resolution of the problem of paying off my phone lease and purchase of my phone. I never received the same answer twice by any two representatives I communicated with during this entire time at store level or during phone support. I was lied to by multiple representatives that calls would be returned and emails sent for verification's that were never sent as promised.

T-Mobile is not worth it at all. I switched to them from Sprint and now I'm with Verizon. I received my last Sprint bill in the mail for $518.10. I did a trade in with them and everything so I still owe Sprint their money for my old iPhone 6s and I find it very unfair that T-Mobile gets to keep both phones and I also purchased a pair of PowerBeats Headphones and bow. Since my acct is canceled they refuse to take the beats back and they are saying that the Sprint phone is theirs to keep and there is basically nothing they can do about it. But I refuse to let them think they are getting away with this. They need to reimburse me with something!

So we canceled our service with T-Mobile last fall. We called them and paid everything ahead of time and told them of our plans. The representative was cordial and made a half attempt at trying to get us to stay even after I made it abundantly clear we would be starting a new service with another carrier. We didn't have a contract with T-Mobile or one with our new carrier. About two weeks after switching we received a paper bill (which we never received when we had service with them). It was for two times our monthly and some change. We had already called them prior to switching and the new carrier canceled with T-Mobile (which was immediately evident since my T-Mobile login ceased working and I received notice that my T-Mobile service was terminated from T-Mobile).

I disconnected my line with T-mobile on 12/21 (moved to AT&T). My due date to pay my monthly fee was 12/20. T-mobile charged me a full month (Dec. 20 / January 19) for one day of service. After about 10 calls and spending countless hours on the phone with different people and promises (with refund confirmation # at each call) of a refund in the next 3 business days, today I was told that, "T-Mobile has a policy of charging an entire month worth of charges if you use the service for one day!" Not only I was robbed $58.93 (they refunded 0.42) but every time I called they promised a full refund. I will never ever use T-Mobile again and be aware of this scam!

I went to T-Mobile store and opened an account after being told what the ACTUAL costs would be including all fees and taxes. When the bills began arriving, they were much higher than I had been told. When I complained, T-Mobile told me that the government had just imposed new fees. When I checked that claim, I found that it was wrong.

From the coverage to the "unlimited" data to the truthfulness of customer service and the bill... Not one thing was the truth. I live in a tough area to get good cell service and I was promised better service with more T-Mobile towers in my area (lie #1 it is a dominant AT&T area which they knew I was switching from). I was told unlimited data and if there was no T-Mobile tower, it would use whatever tower available to roam so I would never lose coverage. (lie 2... If roaming for data, you only receive a certain amount of data. In a day and a half my data was shut off unless on wifi).

If you're interested in cutting cost and trying to save money T-Mobile is the wrong company to sign with. I've been getting ripped off since I signed up. They aren't giving you anything FREE!!! They slip it all in on your bill. I've been getting overcharged and charged for items they claimed were going to be free...

Hi, I am very much frustrated with T-Mobile. I was very much happy with AT&T previously. I have switched to T-Mobile. First they have reduced trade in amount for phone lines. Also they have implemented T-Mobile Tuesday service. In the T-Mobile Tuesday they have announced Free line to account. When I called T-Mobile now they are saying I am not eligible for T-Mobile Free because I am already having 3 lines.

On 2/26/17 at approximately 5 pm my daughter and I walked into T-Mobile store 9125 in West Sacramento, California. Upon entrance, three store employees glanced up at us, did not acknowledge us and continued with their customers. No one took our name or even said anything like "someone will be right with you". We sat down and began to wait. Approximately 10 minutes later, a gentleman walked through the door and immediately the female and one male worker greeted him with a "welcome to T-Mobile." I immediately told my daughter "let's go" and we went to the T-Mobile in Natomas.

T-Mobile Customer Service and Store # 1672. First of all I was enticed to the store by an advertisement that turned out to be very misleading. Then, silly me, I continued with a purchase anyway. The Galaxy S7 was advertised as $360 in both in store advertisement and on their website. So I selected the Two line plan for $100/month and then the Galaxy S7 and the Galaxy J7 at $249. I asked for written confirmation of the phone prices and service plan, the salesperson said "You'll get all that after it's rung up." So again, silly me trusted them and continued.

I've had numerous problems with the company, including an incorrect bill that I had to call to get corrected monthly for near a year. They gave me some reimbursements, but not every agent was helpful, and ultimately it has been very stressful to have to keep monitoring, and repeating the same story over and over, and getting different feedback, different apologies, different results month to month.

Old customer. I see a lot of people on here trapped by T-mobile because they have great rates. But you know dang well their service is horrible. Dropped calls all day long. And every accused why your phone keeps dropping. 99% of the time, they try to blame it on your cell phone or they are working on a tower. T-mobile was suppose to link with At&t awhile back, but they it got blocked by the govt. but At&t still had to pay T-mobile all this money. I'm pretty sure it was billions.

I and my spouse were visited a local T-Mobile store over labor day weekend. I would like to mention that we have been associated with T-mobile since august, 2008. We inquired about different plans as we were looking for an unlimited talk, text and data. After debating for a while, we came to a conclusion and chose a plan. We were being told that the monthly estimation with the significant plan should be around 200 dollars and there would be a discount applied of 20 dollars if we decide to sign up for easy pay.

T-Mobile had a special for LG V20 on Feb 22, 2017. My T-Mobile phone is pretty aged so I jumped on the offer. Price advertised was $15/mo for 24 mos or $360 cash. I ordered it and signed up for their EIP payment plan. Got an email confirming my signed payment plan but stated I needed to contact Customer Service. Called customer service an hour before I had to leave for work and they went through T-Mobile One plan, adding a line, a rebate bonus, and savings on autopay - never got to my order and I had to leave for work. They said they would call back at 9:00AM but did not.

I currently have the Samsung Galaxy phone with the $40.00/mo prepaid plan. I need another phone, in addition to the one I already have so I went on their website to buy a phone - intending to pay the phone price in full at the time of purchase. The Galaxy S7 is advertised on their website "on sale" for $360.00. I called the customer service center to verify the phone price and my service. I was then told the "sale" price is only good with post pay service which costs $70.00/mo - for the same service. If I want a prepaid plan, the phone cost is $673.99. WHAT??!!!

During the 2016 holidays T-Mobile offered me two additional lines at no additional charge. I accepted the offer and paid for two new cell phones through T-Mobile. The rep sent me the paperwork online to be returned. I could not return it, I am not sure why but it would not accept. I informed T-Mobile. The T-Mobile rep said that was fine and she noted it was some type of technology issue and they would re-send the form. They re-sent the form. I completed the form and returned it. On December 8, 2016, I received and have preserved an email from T-Mobile indicating both new lines were activated under the 2 line promo. I received the phones and gave them to my two children as Christmas gifts. That is when the trouble started.

We "Ported in" to T-Mobile about 6 weeks ago from Sprint and we're told initially our bill owed to sprint would be paid within 24 hours, then 48 hours, then within a week, then within 8 weeks. They took my dad and step mom's phones in on trade, incorrectly listed one phone as an iPhone 6 instead of 6S (and gave less money as a trade in). Now they won't pay the sprint bill of which about $1100 they had promised to pay. The switch to T-Mobile department will NEVER answer their phones, we have literally spent upwards of 16 hours on hold over the last 6 weeks between us. You will get disconnected after an hour plus on hold and you can schedule a call back on the website (2 weeks away from the current date).

Been with T-mobile for over 16 yrs. We live in a rural area, so in the beginning service was in and out, but over the yrs has been great! But now that there are so many providers out there, we seem to have lost some of our connections. I have called and went to stores and for about last year and half, have been told, they are working on it. Building more towers. I was told by one employee, that one of the other major providers put towers up years ago in the very rural places even though they were not hooked up at the time. So now T-mobile is trying to scramble to catch up their services. Still waiting... can't leave company because they keep our rate lower than any other.

I call about their S7 Edge promo $380. Try to order online but only able to check out with one phone but I wanted to upgrade 3 S7 Edge instead of one. I call in and ask the Customer Service to help me upgrade 3 S7 Edge for $380 each. Near the end of the check-out she said there is $7 shipping cost apply to each phone so best to just go to the T-Mobile store and pick them up... save on shipping. I ask when this promo will end. She said, "Just started today so should be at least few days."

T-mobile denied their free upgrade offer. There was a nationwide T-mobile free upgrade offer from iPhone 6 to 7 with $100 cash payment last September (2016). I have two relatively new iPhone 6s (less than 6 months) and would like to receive this offer. So I went to the local store and asked the customer service rep who told me that I'm qualified for this, and we paid $100 for the same sized hard drive one and perhaps $300 more for the 128gb iPhone 7 phones, and returned my old iPhone 6s. After a month when I received my bill it has $27x2 charges for the two phones. I asked them and they told me that during this period of time, T-mobile needs to examine your old phone and process your conversion/upgrade and it could take several months. And the bills keep charging me these.

Bought 2 Sidekick. The first 1 was stolen. They wouldn't replace it. 2nd one was defective and they say "Oh. Well you can't buy a new battery for that. We don't make them anymore even though your phone is only a month old." So they stole about 3,000 dollars from me. THOUSANDS LOST EVEN WITH INSURANCE.

I have a Hot Spot device with T-Mobile for $99 monthly with 22GB per month. I was gone and on vacation during a 10 day period when they showed me using my device, impossible as I didn't have it with me and it was turned off in a drawer at home. NO ONE had access to this device in my absence. Then the next month T-Mobile claimed I used half of my data in the first 4 or 5 days of my cycles... Also impossible.

After over three years of being a T-Mobile customer with an excellent payment history T-Mobile is threatening to send me to collections for $34.31. While as a customer I never once made one late payment as my account was set up for automatic billing and I had a credit card stored on file. On January 2 I switched mobile providers from T-Mobile to another carrier. The reason I switched mobile providers is because despite my never having come close to exceeding my plan, i.e., voice, text and/or data - I was on the Simple Choice Plan - my monthly charges were over $104. Shortly after switching I received a bill from T-Mobile for the period January 2 through January 10, 2017. I called their offices, explained that the bill was in error because I had switched mobile providers on January 2 and requested they write off the bill.

We had a warranty and after a few times using it, they said no! I call them back and said since the warranty is not up then why can't we get additional insurance for our brand new _. Then in a few days we had our insurance on the T-Mobile _ reactivated again. Thanks!

Years ago I cancelled services with T-Mobile due to awful awful AWFUL reception. It was a fight to get out of contract. I reported them to the FCC. Before they let me leave contract they told me to try their signal booster. They said if that failed to give me service they would refund me my bill money from that date on and cancel my cancellation fees. Catch was I had to return the signal booster upon cancellation of the contract. I was fine with that and I agreed. Well sure enough the signal booster was a piece of garbage. I called them back. Told them it wasn't working. They didn't want to speak with me. I reported them to the FCC again!

Switched from Verizon to T-Mobile. The experience was awesome. I live in Nashua New Hampshire and have no issues with service. But when we go skiing at Crotched Mountain they have a hard time getting a good signal.

The problem started when I added the third line for my son to my account and I bought an iPhone through T-Mobile as a payment plan. I went to the store to do that. Every month I got a different bill but you can say it's more money every month. When I said the bill is outrageous and I can't pay it we decided to put my son phone in seasonal suspension which was free when I spoke to T-Mobile but later I discovered later that I was paying for the service.

I signed up for T-Mobile after they promised me exceptional service and my bill was going to be 84.00 a month. Service is horrible. Most of the time it has to piggyback off of a WIFI. Well I didn't purchase a WIFI phone I purchase a cellular phone. It doesn't work at the train stations in Center City Philadelphia. I have called customer service 4 times. The have also lost 2 blocks of text messages and their only solution was to purchase backup software. T-Mobile is a bunch of Liars who have horrible service and play bait and switch. My plan went up to over 100 dollars a month.

I've had my phone for a little more than six months as part of a family plan. I'm happy with my service. Actually I have trouble with WI-FI but that's a whole different company. I have never had a smartphone so it's kind of a learning experience for me. But all in all I'm happy with it.

While the telephone services is fine, when my account set up for automatic billing, I have had billing problems with them where they bill twice for the same month, on the same day, just minutes apart. When I finally got them to correct their mistake, they billed me a $25 late charge, promised to reimburse it, but never did! Amazing! Stupidity abounds!

Salespeople misrepresent bills. Purchasing my previous plan turned out to be a scam and was given a variety of stories from salespeople. I was left with a bigger bill from my previous plan than was explained to me when I switched.

Poor phone service. Crawlingly slow internet. Phone calls that aren't returned. Emails that aren't returned. Customer service personnel who are friendly but poorly trained, uninformed and who contradict each other. T-Mobile is what hell must be like. Avoid at all costs.

I had purchased a note 7 when they came out and when they were recalled I returned and got a s7 and was told I would get credit of $125 on my bill within 3 bill cycles. All the agreements were lies and had to argue to get any type of credit. They always say one thing and then do another thing. Do not believe what they say to you even if it is in writing. They only want your money and not take care of the customer or follow through with promises. Horrible company. They lure you in with lies so you will leave and then come after you for hundreds if not thousands of dollars for canceling.

I live on the Florida Keys and the issue is that there are no sufficient communication or cell phone towers in the keys so the service is bad. No matter what service I get is always the same so maybe any company that fix the problem and maybe get better reviews from the Florida Keys.

I'm super Happy with my unlimited phone plan. It's the best value I've ever seen in any phone company I've had. The quality is great and service is amazing. I've used them in the past and they weren't as good as they are now. I'm very impressed with how much better they have become. They have Great phones and fast service, and I plan on staying with them for a very long time.

RE: T-Mobile Operations, Alcatel Evolve 2. Purchased my first phone in January from T-Mobile online, an android. It has been an unbelievably frustrating experience. I told T-Mobile this was my first smartphone and the man told me the Alcatel Evolve 2 was a great phone for what I need. I was moving to Houston from Ft. Worth, Texas and put it aside for a month. When I picked it up, needed it, purchased more minutes as it was a “prepay”, it was not working properly. I did not understand what “prepaid” meant but I have since found out it has disadvantages I should have been informed of as I spent a lot of time with the salesman on the phone. I since spent many HOURS on the phone with their support and finally proved to their satisfaction, after much ado, it was malfunctioning.

I have been with other companies (AT&T, Verizon, Page Plus) and I really feel that for my use (low) I have the best plans. I have an iPhone 6 and an iPad Air 2 that all have plans on them and the price is fair. I'm retired female and just like to keep it small. I don't do a lot of texting (Yet!) but I do like to keep in touch with family and friends. I'd still be with my iPhone 4 if all my apps worked so I guess I'm just a gal that likes to keep it simple.

3 days, no cell service. Called CS and told working on towers. We received NO email. We missed call from Doctor across town called and we made trip across town not knowing of change. No service in many parts of US. Needed help in emergency, NO service!!! Today AT&T has 5 lines, DirecTV, Great computer service. Done, after 15 years.

Yesterday, two T-Mobile reps visited my place of employment, trying to get me to switch from my Verizon account. In order to give me a quote, they needed my info. I asked and was ASSURED that they were not doing a hard credit inquiry. I asked twice and was told, twice, it was a soft inquiry. T-Mobile couldn't come even close to what Verizon gives me ~ to the point they wouldn't share the quote with me or give me a copy. The reps left without giving me a business card, a quote, or any other form of contact information. Shortly after, I receive a notice from my credit monitoring company regarding a HARD inquiry from T-Mobile.

My in-laws made some international calls by mistake and of course that drove up my bill. The customer service I received was exceptional. I spoke with the team from Richmond, VA and every one of them were understanding and helped me resolve this issue to my satisfaction. Shout out to Keisha/Sasha, Muneca, and Wuana/Wanny. Sorry if I misspelled the names. I rarely have issues with T-Mobile and have been a customer for over a decade. This is the best company ever.

I have been with T-Mobile for 7 years and never have I been treated so badly until the last 3 years. T-Mobile will tell you anything just to get you off the phone and keep their product. I moved to Vegas almost 2 years ago and questioned how good the coverage in the city was. They lied and told me it was fantastic! I get here internet doesn't run fast because of congestion as they call it. Phone calls drop left to right in the major portions of the city and bad reception to where you have to hang up and call back multiple times. Then have the nerve to bill you with no adjustment and you have to threaten to leave them in order to get anything done.

There is always a problem especially with your bill, but whenever you called especially a customer who has been with them for a long time, me since 2003 they will go out of their way to help and fix the problem as best as they can.

This whole switch to T-Mobile and save is for the birds!! On November 18, 2016, my wife and I switched from AT&T to T-Mobile. We met with a sales person in a Pennsylvania store. Everything was going great. He informed us of the process of how the rebate card worked and that he would personally take care of this for us. All he needed from us was the final bill from AT&T. Great! Final bill emailed to sales person the beginning of December. One less thing we had to worry about. He assured us that it would be enough to adequately cover our final bill with them. It would take approximately 6-8 weeks to receive said card(s). No problem!!

It's not bad. Better than most others concerning price and quality of service. My negative issues with them are (1) I never see the same employee twice in the stores and many do not have the proper knowledge about the product they are selling. Have also noticed a decline in customer service skills. (2) Traded malfunctioning HTC ONE in on insurance plan and received a Samsung instead because "they didn't do HTC ONE anymore on insurance". This forced me to buy over $150.00 in cases, screen protectors, chargers and cords because the new phone has a different kind of plug in. Very disappointing. Still, they are better than many others.

Do not ever or never get to T-Mobile wireless. Stay with any wireless company you are at, you might pay little extra on your wireless bill but it is worth it. Trust me you people do not need any frustration, dealing with T-Mobile customer service is worst than any bad thing in your life. Stay away from T-Mobile and enjoy your life.

Signal is not reliable and when we switch Rep. Told us that they will take out iPhone 6 and we get the new iPhone 7 and pay only the tax $54.00. Now T-Mobile is charging us every month for the new iPhone 7 and we try to leave the Provider. They said we have to pay all the iPhone 7 that we took. This was taken last Sept. 2016 when they have promo. Now the payment is not stable and they want paperless and we cannot get where all this charges coming from. It's suppose to be $160 every month for 4 lines but sometimes it jumps from $173 to $220. We went to the store we get and she said she make mistake but can't fixed. It's so deceiving their promo.

13-year customers being forced out of original contract / never ex. We have been with T-Mobile for 13 Years or more and we signed the original contract 13 years ago. This contract automatically renews for two years if ANY change is made to the plans features or phones. I have gone through well over 50 phones on my line alone and then I have the two brothers and my father, who originally signed that contract and is the primary on the account. THAT CONTRACT NEVER EXPIRED. Mostly because they use beta phones to sell for $500-$700 to their consumers and would then HAVE to have the three free phones in a 12-year period option. Because they were beta (tester phones) we would have to pay those hundreds of dollars upfront too... we didn't get a payment plan like they keep calling the upgrade these days.

I've had other cellphone providers. My phone constantly dropped calls, and they had horrible customer service (too many issues to put in less than 100 words). I finally switched to T-Mobile - never a dropped call and the customer service is amazing - friendly, professional, helpful and are seem to be genuinely concerned that I am a happy customer.

I keep getting a bill from T-Mobile. I have never had a T-Mobile account and use Virgin Mobile USA for years. I don't know what is going on but they have my name, address, ss number. I'm afraid my info has been hacked or stolen but they will not talk to me. What is going on with this company?

We have been T-Mobile customers for about 10 years. About a year ago my wife's phone quit working (just after we finished paying off the $600 we paid for it). She went into the store in Mall 205 in Portland and they said that it could not be repaired and talked her into another $600 phone (plus a $30 cover of course). Well that quit a few days ago. It is a 4GL and she researched it and found that it is an endemic problem. (Sprint are replacing them for free). Went into the Mall 205 again and they said there was nothing they could do. They would sell her another $600 phone and give credit for the $189 still owed on the dead one. Of course she fell for it but got about $40 less than the $189 credit and of course a new $30 for a cover. What a racket.

First of all coverage is very bad. I paid 70 $ for the first month 55 $ and 15 $ for the new line and before the month end and changed the service to other company because of very bad coverage. I canceled the service with T mobile. Now customer service calling me stated that I have to pay 55 $ for the last month. I already paid. Because it is not her system, it doesn't make any sense. They asking me to pay money I already paid because it doesn't show up in the system. And said to me to come back to the local office to bring the bill that was month ago. I was suffering from very bad coverage, and now I have to waste my time and go to the local store to figure out what happened. Is this fair, it is not my fault.

I have been with T-Mobile for 14 years and recently I received a message that I had used up my data allotment, so I called customer service and explained that I was not interested in a different plan nor more "features" for an addition cost (I am 70 and on a set income). They listened and, as a loyal customer (I am), they gave me additional DATA AT NO CHARGE. This is customer service rewarding longevity. ALSO, every time I stop by their store to ask a how to do this or that question, they are WONDERFUL!

You must file a suit in small claims if you want satisfaction from T-mobile. They'll settle out of court, but they are impossible to settle with on the phone. You cannot reach their corporate offices by phone, only by letter. Forget that. Sue them instead. It's faster and less painful. After auditing my bill after several years of paying the same amount each month, I found ongoing service charges that I had not approved. They would not refund me the unauthorized charges. It amounted to approximately $400. They did volunteer to refund $8 of the $400. I demanded to talk with someone with more authority to authorize a return of these monies, but they refused. They told me that I could write their headquarters (in Germany, I suppose) and file a complaint. I decided to post here instead. After all, they're already dealing with over 4,000 complaints in court, and had a judgment awarded against them, and yet they're still screwing with customers.

I have been with T-Mobile for 12 years, I have 5 lines & have gave them thousands of my dollars. I have the LG G4 which is known for a lagging issue. This is the 2nd time I had to send my phone back & be without my phone because T-Mobile likes to send out the same phone knowing that you can experience the same situation and continuously lose all your memories. All I asked of T-Mobile was to give me a different phone so I don't keep experiencing this and of course they declined. I have always been semi-satisfied but I am seriously considering taking my business elsewhere.

Whether it be T-Mobile, AT&T, Sprint, or Phones-R-Us, I do not believe that our Federal Government ACTUALLY protects consumers. So, these giant corporations are more-or-less free to rip-off their customers at will and, despite their marketing propaganda to the contrary, T-Mobile is no different than the rest of 'em.

When T-Mobile offered their Unlimited USA-Canada-Mexico Phone/Text/Data I took their bait in spite of my being a light user of all three services just to avoid having to purchase costly internet service when I travelled. Had to buy a T-Mobile phone for $30 (my unlocked Samsung Galaxy wouldn't work on their network), and used very little data, texts and calling in the USA for the first week of service, then took a trip into Canada and immediately lost all data service.

Love T Mobile! I have the "Jump" plan with 5 lines. Each line is approx. 36 a month and it's UNLIMITED EVERYTHING FOR IN THE US. Don't know if there is an extra charge for making overseas call. If I am having a problem with my phone they take care of it right away. Have not had any major problems in well over a yr. Thank you T Mobile for great connections.

Had to wait 37 minutes before I got a hold of a person. Next time I called, was on the phone for 1 hour and 47 minutes in order to get my problem fixed. Was transferred to five different people, and had to point out their mistake multiple times, and finally ask for a supervisor to get anything taken care of. I switched to them two months ago, and have had to call about a billing error or a charge or problem at least 10-15 times since then. I would NOT recommend this company to anyone I know.

Do NOT change your plan to T Mobile! My experience has been absolutely painful and seriously stressful. I was trying to get out over the cycle of going over on my data and switched to T-Mo. BIG MISTAKE. The promo was, if you handed in your iPhone 6, you would get a 7 for free. I attempted to hand 2 iPhone 6s in at the store, and they said I had to mail them. I mailed them (and took a picture of the label). UPS tracking shows T-Mo received them. Now T-Mo is claiming they can't find them and is charging me for the 7s. In addition to other billing problems, I have spent more than 20 hours of my time trying to resolve the issue by calling, going to the store, and on chat. 4 months into this mess, my latest bill is $1500. I will be filing for arbitration. Don't repeat my mistake, stay clear of T-Mobile.

My boyfriend and I went to T-Mobile to add another person on our line. When we did that and we also wanted to upgrade our phones and we're told can't do that until we pay the past due balance. We did that and then my bf had called the 611 and explained to them about the situation, but they told him one thing then say another thing. He was told if he paid $32 balance then we can, so we did that. The next thing they told him something else to pay $80 and we good to go, and they lied to us as we were in the store. My bf had them on his phone and put on speaker phone so the sales person can listen to what was being said prior to the agreement of upgrading our phones. We paid $263 to square away the bill and that didn't happened after we done what they asked us to do to settle the bill.

After purchasing a sim card for my T-Mobile hotspot at the store on 21st & Lewis, national customer service told me that the hotspot was no longer compatible with service in my area. I returned to the store the very next day to get a refund for the sim card and data card. They said they were unable to refund sim cards. What's worse, Kelvin REFUSED to call anyone to find a solution. The items were purchased in their store, less than 24 hours earlier. They installed the sim card in the device but didn't check it, and now they won't give me a refund?! And, they won't even try to help me. That is customer service at its worst.

I signed up for 3 phones (at the time there were 2 year contracts). Kept the phones for the 2 years, but after the 1st year, I needed a new phone. They never told me when you get a new one, you are signing up for another 2 years. The service was TERRIBLE and too expensive, so after many discussions with them, I took my business elsewhere. T-Mobile sent me a final bill totaling almost $600. I assumed it was the bill including the 1 contract I broke (since the other 2 phones on the account never got renewed).

Be careful switching your cell phone pkg. The old saying is the grass greener on the other side. Well the damn grass was completely dead. I switched to T-Mobile. They told me my device would work on the service no problem so I switched on 16 Jan. From that date till 31st of Jan. I had nothing but problems maybe one good day. They sent me a booster for my home that did not work so on the 30th I decided to just go get a new phone from them 217.00 dollars. Worked good. Service all day. Sunday night a new phone decided to go haywire. Tech dept. at T-Mobile said, "Well sorry you just got a bad phone." Have to return it. Get another one.

I was a customer with T-Mobile about 4 years with the rates becoming expensive. I decided to Change to another cell phone provider. Contacted T-Mobile customer Service to close account, was told that I currently had a 100+ dollar credit on the account and that I would be receiving a refund check in the mail the first week in January. They stated if I received a bill to discard it as the account was closed and I had a credit. About a week later I received a bill for $36 for the account in question so I discarded it and was wondering where the refund of my credit check was.

My family and I have been T-Mobile customers for well over 14 years now and as the years go on, their service continues to deteriorate. It's a rare occasion that I encounter an informed and friendly representative on the phone. I have spent 20hrs+ on the phone trying to get my bill explained to me correctly and get my questions answered in the last year... Calls to them should be 15 minutes tops unless you are looking at new plans or anything of the sort. They are rarely able to fix my actual problems with my bills and I just get so fed up and tired of talking on the phone that I give up. I usually don't have a short temper but the amount of times I have lost my head dealing with them is countless. They treat you like an idiot and argue with you even when you are right. When they are wrong, they don't admit it and they just push the focus onto another topic. Untrustworthy.

They don't even deserve one star. Last October my wife took advantage of the iPhone 7 promotion. She was told that she would receive $45 for her iPhone 5s and would receive an additional credit of $30 per month for 24 months. Credit was to begin 2 months after purchase of phone. Initially there was no mention of any requirement to switch phone plans - not a word.

T-Mobile sales reps came to me with a promotion of Free Samsung galaxy on 5 phones. After one month I discovered that the phones were not free as there was an EIP plan for the phones to be paid for monthly. They also lied that the data was unlimited and never slows down. All they needed was a sale. Truth is that there is no free promotion with T-Mobile. My bill was to be $100 monthly but first one came $263. Moving out of T-Mobile after 26 days. Never recommend it to anyone. When you hear of promotion from T-Mobile please it is pure lies. Run away else you will regret. Bye bye T-Mobile after 3 weeks.

I switched from another cell phone provider to these crooks. My reception was the worse - text messages would go through, bad reception, the problems went on. The customer service woman couldn't hear me when I called her to complain. I paid for the third month for the $25 announced in the store, because I had to keep the phone on in order to transfer to another provider. They would turn my phone back on. When I called, the man lied to me and said that $25 dollars plans were no longer in place (lie - they were announced in all the stores) and I had to pay the full amount of $42 like I had before. I paid for the full amount and twenty four hours later I called and asked for a refund. The woman on the phone told me she couldn't refund. Luckily I had paid with my credit card. I called my credit card company and they got my money back through the disputes department.

T-mobile always like give you a wrong bill. If you can't find it and they win the money. Why do they never charge me less? I don't remember how many time is it T-mobile make wrong bills. But every time they charge you wrong and you contacted them to tell them it will takes at one hour to explain and spend another hour to wait their response. Then T-mobile will tell you they will fix the next bill. At next bill, I found the problem still there. Then repeat the process again. The only difference will be the rep will tell you it need 2-3 bill cycle to fix it. Before t-mobile fix it, you need to pay the extra bills. When does t-mobile fix the problem. Nobody knows even their employees.

It looks like is a good Company because Plans are cheap but data is still expensive and phones are ridiculously pricey. Signal coverage is real bad. It drops constantly and even in open places signal is lost and people can't hear you. Asking for too many Rights on your device. If you choose get your bills by mail, bill comes too late I mean with just the 10 days before due day. Customer Services is very good.

I have had the worst experience with T-Mobile and their customer service reps. They lied to me when they came into my office with their "promotion". They said I would not have to do anything to transfer from the carrier I had to them. And that was a lie. They said they would pay my last bill with the last carrier and anything that was owed on the phone that I had and they lied about that too. My last phone was worth more than the stupid rebate they want to give me. My phone was $700.00 and want to give me a rebate of 300. Total cons and frauds!!! I am so NOT SATISFIED WITH T-Mobile and all the idiots working in the customer service dept. they never answer the phones they put you on hold forever and if you hang up and call back they make notes and make you wait even longer. I HATE T-Mobile!! I regret ever changing to their service.

I have the same experience as the gentleman below. It is illegal, it is a scam, and they've messed with the wrong person - will be taking legal action!! I've been to T-Mobile over 10 times in the past 3 months to try and solve this issue. Each time, they have 100% assured me the problem has been fixed and they are terrible sorry; however, NO CHANGE was made and I was completely lied to.

I encourage everyone to find a better phone company if you currently have T-Mobile. If you are looking for a new service T-Mobile is not it. I have read some of the reviews and I do agree with some of them. Their service is terrible right along with their customer service. When you have to call 3 TIMES for an error to be fixed then there is a problem. Yes, the error for each month was attempted to be corrected, but I don't believe it was fully corrected. After all the trouble, it's not worth arguing with them because they let employees make silly errors.

One of the phones on my line screen went black and wouldn't turn back on so I call T-mobile and because it was a malfunction I was told I would have no charge since it was covered by warranty then they tell me that they would have a phone ready tomorrow anytime after 4:00 pm so the next day I go and to my surprise the phone wasn't there and the Employees have no idea what I'm talking about. I go the next day but before I made sure that the phone would be there this time by calling tech support after over 20 minutes of waiting on hold and tech support making sure the phone was there making it seem like it was rocket science or something; anyway I get there and they charge me 5 dollars after I took the time out of my day and wasted my gas to go drive over there, T-Mobile decides to charge me 5 dollars? Yeah it isn't really much money but the point is I shouldn't have been charged at all. Ridiculous.

I've been disconnected from T-Mobile for about 2 months now and last month they didn't take any money from me but yesterday, they withdrew $54 from my bank account and I'm not even on auto pay with them (since I was on a prepaid plan with them). They never sent me an email or text, they just basically robbed me and that money was for my insurance bill that I have until 2 days to pay! This isn't the first time they've taken my money from me either. I've lost a total of around $60 or more because they didn't want to refund me or anything and when I tried calling them to get this straightened out, it said I had to reactivate my account which I don't want to of since I have a new cell phone provider! This is just highway robbery to me and I'm sick of having to deal with T-Mobile even though I don't use them anymore!

Yesterday my problem with T-mobile ended thanks to a very kind representative by name of Ashley. She looked up my account she verified the promotion from January 2016. Unlike all the other representatives from the store, on the phone, even a corporate representative denied having a promotion like the I said in January 2016. They made me feel so violated and disgusted like I was out to cheat them. Well, I did plan on leaving T-mobile in August but thanks to Ms. Ashley I'm staying. She restored my faith in T-mobile again she was so kind and understanding everything that a customer representative should be. Funny thing is I called about my new bill cause it went up and she felt my frustration and she asked to explain what happened in the past for me to be so disgusted with T-mobile. She automatically looked into it and verified everything I saying she proved that I wasn't lying about the promotion and that the store representative did cheat me he sold me the 2 iPhones on the regular sales price. Well Ashley give some credit for it she did the best she could and I will forever be grateful and I will forever remember Ms. Ashley ** because customer service is not what it should be. Most of the representatives are trained to lie and scam, cheat they don't care all that matters is to make sales and get a high commission for it. They have no dignity but Ashley is different she told me she knows what it's like to be a customer and she wouldn't want someone to cheat her like I was cheated. She is 1 in a million T-mobile is very blessed to have her they need to give her a bigger position like training people, to be honest. Anyways I'm very happy with the outcome to thank you, Ashley, for restoring my faith in T-mobile again. And for everyone out there who's had a bad experience with T-mobile or any other company I hope you meet someone like Ashley cause it means there's still hope for great customer service.

I transferred my phone number to T-Mobile because I was traveling out of the country and wanted to have internet. They promised me I will have internet with no problem, and they also promised me that by switching my phone number with them they will pay off Sprint, and I won't have to worry about my last bill or whatever cancellation fee they were charging me.

About a year ago my wife and I joined our T-Mobile accounts and arranged with representative to have all her info and payments transferred to my account. When I said ALL charges to be transferred it was confirmed by the customer rep that this is all done and we have nothing to worry about. About 7 months later my wife gets a phone call from T-Mobile that she missed last 6-7 payments for her iPhone and it will go to collection if she does not pay back due amount. She right away told them that she will pay all of it but was told that she needs to call different company to make payment because that's the way it should be done. My wife being a good person she is, she never questioned it and called company that had her set up a payment plan.

When purchasing 4 phones as a family plan, I was told I would pay less than $200 a month, $30 per line, plus about $60 in equipment, that's about $180 monthly. When I received my bill, it was for $260.74 a month. Nobody can show me a breakdown of my bill that explains this price. The salespeople in the store tell me I have to apply for rebates, and that will take the price down closer to $200 a month. I called customer service and they allowed $30 in rebates for bringing 3 lines from other carriers, but cannot apply those rebates immediately, It will take a couple months, I'm told.

I had been with Verizon for almost 20 years so switching to T-Mobile was a very hard decision and turned out to be a painful-frustrating process. I did not get the promotions I was quoted over the phone. I called them multiple times invested multiple hours. Customer service just really didn't seem to care they could see the problems but they said their computer just wouldn't let them fix it and give me the promotion and monthly phone rates that I was quoted so now I'm stuck paying a bill higher than I agreed to. Extremely frustrating I feel like they scammed me which I would not expect from a company as large as T-Mobile and I have never written a complaint my life. I'm not that person. This is the honest truth just beware.

A week from now I ordered a phone from T-Mobile's website, only to find it took them three days to realize it, having to wait for a couple more days from now, without a phone to use. I was not able to do the overnight shipping due to the fact I ordered it after 5 pm. I'm pissed that this is taking this long for something that doesn't even weigh 2 pounds. NEVER will I order something from their website again. **

I recently went in to a T-Mobile store to purchase a new phone. When we went to the counter the representative asked us if we wanted a screen protector and a case for our phones. I explained that I thought their retail prices too high and I would be buying elsewhere. The T-Mobile Employee then told me that both the protector and case would be free. I asked, "How was this some sort of sale for getting a new phone?" He said, "It would be." We proceeded. At the end of the transaction my wife, always double-checking everything, asked for our monthly payment. She knew what it should be, but we were told something way higher. We asked what was bringing the payment up. We were adding phones, which should have been X, and dropping their Jump! program which should have lowered it by Y.

I have been with most of the other major carriers and have been a T-Mobile customer for >10 years. Their service inside the buildings may not be as robust as some others, but the customer service more than makes up for it. They have always been responsive and helpful either in person or on the phone. Otherwise I wouldn't stay.

I bought the s5 and the next day had to have it replaced 3 times because the phone would randomly flash to static screen. I had the phone for 1 year and during that time the phone has been replace 5 times for the same issue - static on screen for no reason. Now I have to pay 150 to have phone replaced when the phone is no longer worth even that. Complete ripoff. Horrible service. Cell phone defective. Now am left with no phone and I lost the money I paid for the phone for the month because to close the account they cut my service right away even though I paid the month. Very dissatisfied. Will make sure no family member goes to T-Mobile companies like this. Only take advantage of customers who work hard to buy the product. They should not be in service. They do not appreciate their customers.

I have an iphone & have no service most of the time. If I wasn't in a 2 year contract I'd just not pay. I make trips to California often & in a 6 1/2 hr drive I don't have service for a total of 3 hours. I switched from Sprint because it was supposed to be cheaper & better & it's not either of those things. I hate T-Mobile.

I called in to inquire about my bill and the rep lie to me to about the new plan rates went up over 200.00 for 2 lines. Customer service lead Patrick said he was going to pull the phone call then advised he couldn't pull the call can't credit me for the $49.00 extra I spent.

Unbelievable! I have been with T-Mobile for 14 years. Had to get a new phone because mine was not working. The replacement I received was not working either and I noticed a crack in the screen. When I called they told me all of their phones are inspected and pretty much told me I caused the crack and I was not being truthful. I couldn't even see the crack until I was outside in the sunlight and happened to be holding it at an angle. They refused to help me. The person I talked to was very rude and unaccommodating. So Verizon here I come!!

I have been with T-Mobile for over 3 years and I have spent the whole time, from the time I switched from Metro PCS to T-Mobile to the present. When I did, the first thing that happened was I had to give up unlimited data on two phones in order to keep the same basic amount of money I was paying Metro PCS the same (around $130-135) with T-Mobile. What I got was 2 LG L90'S for $228.00 a piece. One with unlimited data and one with 1G of high speed data. I was perturbed that I couldn't get the same deal for $20.00 more plus tax since I was financing both phones for $10.00 a month a piece, but the price for both phones unlimited was much higher! I'm on fixed income. At the time I switched I was getting $710.00 a month. I get a whopping $735 with the cost of living increase I've received the past almost 4 years that I've been getting SSI. (No increase last year and a generous $2.00 from Obama this year.)

Spotty service - but I live in a very rural area so I can't expect great service w/ any other wireless service. I've tried other wireless companies - but it's always the same service = poor!

I've been a T-Mobile customer for a few years. They recently debited over my billed amount from my account. When I called CS, the rep (Ralph) informed me they did overcharge my account and they could not refund my money, but I could use the overpayment as a credit towards my next bill. When asked to speak with a supervisor I was informed she was busy, so I didn't get to speak with a manager. I asked for the disconnect department, the rep was nice but she didn't fight for my continued service. No "we'll refund your acct", no type of saving resolution offered. So ultimately I have disconnected my service and I'm going elsewhere. I would not recommend T-Mobile because I wouldn't want anyone else having monies stolen out of their acct like I experienced. Thanks T-Mobile but No Thanks!! Sarcasm Dripping.

T-Mobile has poor connectivity, unreliable service and coverage area. They have poor sales tactics, always train local store to push new phone sales instead of improving connectivity. Also, the government should not allow locking of company specific network. It should be like Europe or Asia, people are free to buy any phone and sims card. Even a communist country like China has freer cellphone market and choices for consumers.

I was a customer of another phone company for almost four years, never late on payments and it only took one time for the customer service people to annoy me and I changed to T-Mobile. I was very happy with the early termination fee BUT once approved I found out online it states within 24 hours for the cyber MasterCard and 4-6 weeks for the plastic card. I waited three days and finally called and was told by T-Mobile customer service that is AFTER 25 days of having a T-Mobile Account. The 'blah blah' speech about a new system and upgrading with correct information but I will have to wait 25 days and then 24 hours after that.

I went to T-Mobile for a promotion that included a free line of service and I upgraded two lines, in which I traded two phones for the credit. The salesperson told me my final bill was going to be $261 every month. When I received my first bill it came up $385. I went to the store again and was there for two hours, they called headquarters and went through my plan right in front of me, and told they made a mistake and everything was fixed. They charge me only $220 for the first bill supposedly because of my troubles. Second bill came again now $353 plus they the balance transfer of the first bill since they said I did not pay the total amount.

T-Mobile is very deceiving about coverage. No coverage when you are in a building. Spotty coverage in the Roanoke area. They even sell phones where there is NO service. Contact them and you get the same response, "Technicians are working in your area." Support is based in India.

I have been a customer with T-Mobile for over 10 years. Several months ago I purchased an iPhone at the T-mobile store in Fort Myers Florida. The clerk offered me a "free" tablet. I asked him what the catch was. He said there was no catch, but I would have to pay $10 a month for 6 months for service. I contemplated not taking it, because we only use apple products and it wasn't really worth $60. I ended up taking it. Recently I called T-mobile to discuss adding an additional line and I just happened to ask how much longer I had to pay on the tablet. I thought I'd have 3 or 4 payments left. I was shocked to find out that I had to pay $10 a month for 24 months. I found out that they get a commission for each tablet they sell at the store. I was totally lied to. When I spoke to someone at the customer loyalty department, they basically told me they were sorry that I'd been given the wrong information, but they could not do anything for me.

Unsuccessful to respond to issues about mistrust and adjust bill or reimburse fraudulent charges by an international caller reported previously even to F.B.I. They allowed a foreign scam to reverse charges on my account! Even when I declined and blocked calls. I called and asked to reimburse me! They said they would call me back. Never did and drafted another payment instead! I still want my money back and damages for mistrust.

Store representatives are rude, call center reps are rude! They LIE, they are seriously crooks and the service sucks!!! They lost my business today and I will tell everyone I know to NEVER do business with this company.

T-MOBILE UPGRADED THEIR TOWER FROM 4-G TO SOMETHING ELSE. I complained, that we were having trouble with our phones, several times. After about a month of complaining, they informed me, that our phones needed to be upgraded, to work with the new tower set up. They said they would credit my account, BUT I received a bill for what they say I owe. I called T-Mobile again, and the person I was talking to, said that was the bill, and she could not do anything for me. They were slow and little help with my phone and phone transfer to **. Sorry to end a long history with T-mobile, with such crappy service at the end.

Slowing to 2g at approx 21 days into the cycle when an unlimited pkg is purchased. I have extra available on my bill however they still slow down. I am disappointed that there are not packages available at a reasonable cost for the average citizen unless they try to tether their phone. $35 per month for the service seems reasonable. We use the internet for most entertainment and we pay for a portion of this already in fees for the services.

I have been marketing my business for weeks using my phone number front and center for contact by possible new clients. So today I find out from an email from a former colleague that some guy is answering my phone and says he doesn't know me. So it seems T-Mobile has been my forwarding calls and voice mails from my phone number to another unrelated phone number. How is this possible when I didn't ask or want for this? Did some random employee punk me anonymously? I never set up the forwarding and never intended that my business calls go to a complete stranger. Is it possible T-Mobile is just too big that it can no longer manage the needs of a small business. I feel harmed. I feel duped. I am angry I wasted so much of my time, energy, and money trying to growing my business that didn't have a chance to work because of T-Mobile's negligence forwarding my number in error.

We never received notification our govt discount was expiring until the bill came. Called and they told us they would not revise the current invoice but to renew our discount online and it would apply to the next bill. Next bill came around (still no discount) and we were told that it was because we renewed in the middle of the cycle and it would show up next month. Another month rolls around (no discount) and we were to try renewing again. See a pattern here? Then next month rolls around - same crap about it showing up on the next pay cycle. Called today as the next bill came out once again with no discount and they told us to renew again. BEYOND frustrated with them. Do not recommend if you have a discount you want to use - they are not willing to take responsibility if they mess up on their end and will not fix the bill.

When I went on my account it said I bought a PRE CERT PHONE which I did not ask them to prove that I did not and they could not. So I broke my phone called and went to T-Mobile. Got 5 different answers from 5 different reps about the insurance. For 2 days I was going back and forth with them. I was, and stress WAS, a customer for 9 years. I was told I had it through the JUMP program then was told I did not have insurance through that jump program then I was told yeah put a claim in and it was denied. THEY SUCK. Incompetent, deceitful, need retrained to do their jobs right. I went to SPRINT and love it.

The experience with Tmobile is terrible after my attempt and tried talking to 3 Tmobile Customer Service Rep. I was tossed 3 times in a row after explaining 3 times that I had made a settlement with AmSher Collection back in November of 2016 and now here is January 2017 they have blocked my phone and they are still trying to charge me a balance of $98.00 and some change after 3 months of a paid in full settlement.

I can use it with ease. I learned how to use it through my son and I love it. I enjoy using it for calling and sending Gmail to my friends. I have many apps to choose from and unlimited data. This things are very important to me. Also I have some games that I enjoy playing. The next best thing is texting. I do that a lot more than talking on it but all in all it is secure so I recommend it highly to anyone who is looking for a provider.

I saw a free upgrade on my device and signed up online for the free upgrade. However I saw a trade-in value of 0$ when I was processing it, and called in to the T-Mobile agent. They assured me, I would get full value for my trade-in, so I went ahead and processed it. On completion, I received an email again saying that the trade-in value was 0$... Which worried me again, so I called in and talked to another customer rep to cancel my trade-in and they assured me again that I would get full value and that there was no need to cancel it.

When we switched over to T-Mobile, it seemed like a great deal. We were promised the same bill amount every month and great coverage. LIES. The actual cell service was awful, calls were constantly dropped, and on top of that our bill climbed higher and higher every month with hidden fees and customer service claimed they had a right to add fees any time, regardless of the fact we were promised that would not happen.

Well, first of all. I had emailed the owner of T-Mobile and had not gotten a response as of yet. But I had an account with them and was not able to pay. Mind you, I couldn't pay because of financial hardships. I called the collections department to come to an agreement on the amount I need to pay. It was $ 379.00. The customer service agent would not connect me with anyone and was trying to out talk me. And had a heavy accent so I could not really understand what she was saying. So she hung up. I decided to get my credit report instead. Come to find out I have two other accounts the are on there as well. And I would like to know how is there two other accounts when I only had one that was past due, the other two are over 700 dollars a piece. WOW! How is that even possible? I am really angry. All I wanted was to pay off my bill and start new service. But what can I do with all this other stuff going on?

The people here where I am currently located, the store on 192 - are RUDE as ever and again, sometimes the hold times are ridiculous. Then they refer you to a tech, then the tech refers you to Samsung - Samsung tells me nothing they can do, I should go back to store. I have four times!!! Then they refer you to Google/Nexus - because they had reset the phone entirely, I went to Best Buy to a Samsung agent and he was kind enough to find them! Phone is brand new... Just bought for a lot of $$$ in Sept. 2016.

I used T mobile for my iPad traveling for two months. That worked well, but when I returned home, I had miserably slow service and streaming was impossible. This was in my home in a good size town. They said they'd send me a free booster. That turned into a big mess as they couldn't get the booster to me. I had also tried the phone. That lasted two days without service unless I stood on the curb in front of my house and I called and cancelled service. Aside from inadequate service, the customer service has been bad. Several instances of saying they would do something and not doing it. I just called to question why I'm still being billed for the phone I cancelled 2 months ago, and the girl was useless as the rest. The only help I've gotten that was dependable was from the local T-Mobile store. If you use them, I'd definitely go for live help instead of calling.

I ordered two LG Stylo 2's on December 12 over the phone. I quickly changed my mind about the phones and called in 1 hour after I had placed the order. I was told the orders have already gone through and they cannot be altered or canceled. I was advised by a representative of T-Mobile to refuse delivery of the phones when UPS arrives.

This is a total scam. They received on my trade in iPhone 6 and I received a credit of $150 on 10/18. I've been getting charge $30 without any credits. I called every months to ask for the credits and representatives kept telling me that I should received them the following month because it takes at least 2 months cycle to show up. I called again before Christmas and the lady said she will look into and call me back in 7 days. She called me back on 12/30 and said that I should get $30 credits each month and get the credits back for the previous months. However, I received a bill few days ago and credits still not showing. I called in again today and talked to a supervisor and she told me that I will NOT get any credits beside the first initial $150 because my phone has water damage.

The carrier has over charged us on our phone lease for 1 year now. They have not corrected and it appears won't be correcting. Approximately 1 year ago we jumped from Sprint to T-mobile. We received $800. In gift cards to compensate for the cost of terming Sprint. We went with three 6s and one 6s plus; lease payments were $14 for 6s and $19 for the plus. To date they have charged us full lease price. I sent a payment in indicating they were in breach of contract; and until the billing was fixed I would not pay. Well they disconnected our service twice, 120 fee twice and they still won't fix the lease fees.

When I changed from iPhone 6 to 7 no one told me that lease will again be for another 18 months, So I am paying since July 2015 and will pay till April 2018 just for one iPhone. This is pathetic, they fool people and don't give relevant information. DON'T GO FOR T-MOBILE - they are hopeless.

November 20, 2016 at T-Mobile Store in Utica, Michigan. Like many marketing strategies, T-Mobile had a promotional offer for additional two lines for free with extra two devices (cell phone and iPad) which you pay for $328 & $239.99 respectively. You get statement credits for the devices each statement bill. Our original plan was the family and friends plan with 6gb data plan and unlimited text and call within US & Canada. According to the store representative, we only have to pay one time for the two SIM starter kit which is for $40 and add $10 extra for the two lines on our regular monthly subscription. Our regular monthly bill was for $112 which we expect to only change to $122 with the extra $10 for the upgrade to T-Mobile One plan. As told by the representative, the new plan has unlimited text, unlimited data and unlimited call in 150 countries.

Here it goes: I ordered a BOGO offer for Galaxy S7 on December 24-2017 and for sure nothing is without a catch. I added the extra line and they charged me the downpayment on both phones and told me the phones will ship separately in 2 orders between Dec 26 and Jan 3, which wasn't a problem. On Dec 26 I got 2 emails that the shipping labels for the orders was created. I followed the tracking the day after and saw updates on one of them but not the other. On Dec 28 I received one of the phones (the free phone, because the color was different) and still no tracking updates on the paid phone and new line, so I called T-Mobile. And since Dec 28 till today Jan 5 I have been calling T-Mobile daily, went through all the different departments from sales to customer service to loyalty to everyone and still can't get a solution.

We have had T-Mobile for 6+ years. The services don't work or work poorly randomly. When called they said the problem was their towers. Then towers were fixed and equipment doesn't work with towers. They never notified customers. We went to store and they told us this problem after years of calling Corp T-Mobile to no avail. We contacted T-Mobile when we found out true issue. T-Mobile refused to replace defective equipment but has always expected payment for all services even when they don't work or work right. T-Mobile is corrupt.

Friendly, courteous, helpful customer service representatives. Problem solvers. Lost/temporarily misplaced my cell phone manual, needed instructions to accomplish task for downloading photo album to desktop -- walked me through instructions and waited to ensure it worked properly.

Don't buy their insurance. They send you back a used phone, not a new one like you lost or was stolen. That's their policy to screw you. I am leaving T-Mobile, and buying 2nd party insurance from now on.

T-mobile has been consistent with pricing and reliability. I give them high marks for their call center customer service except getting transferred too many times. Billing is straightforward. The website drags and my homepage doesn't show all accounts. Irritating. I have been with Tmobile since 2005. I have always been happy with the price and reliability in the last few years has been excellent even while traveling to Montana. Low point is buying a phone from them or any service provider. It's better to buy phone outright not get into the deceptive lease thing.

After being a customer with T-Mobile I decided to move to another company. And for doing so they charged me the whole month for one day of service. That is stealing and an injustice from their part. I do not recommend T-Mobile. Sooner or later they will take money out of your pocket.

I traded in my iPhone 5S for the iPhone 7 and was told I would get the $400 credit towards the iPhone 7. I did everything as they asked and mailed in my phone. 3 months later and I had not received my credit so I contacted T-Mobile. After their "looking into the issue" I am now being told I do not qualify for the credit. I am told there is water damage. The phone I sent in was in amazing condition. I took great care of it and always had the case on as well. The phone looked practically brand new and everything worked great because of the care I took.

The service is not good. I pay my money every month for subpar communication limitations. Recently someone has been hacking into my hotspot. I have their IP address and Tmobile insists I gave them my password. That sounds silly especially since I am calling to complain to them about it. They informed me there is nothing they can do so I'm stuck looking at everything from my phone instead of my tablet where I can more easily see it. Every service we receive here sucks and none of the companies care because there are only other bad companies that produce worse service. They don't discount bills or anything just continue to dish out sorrier, and sorrier service every month. There is nothing as a consumer I can do if I want service except pay and be dissatisfied EVERY MONTH.

I decided to go to T-Mobile when they had a promotion of 4 lines for $120.00, unlimited data, texting, and calling. HUGE mistake ever! Since then, I've had my service interrupted on all 4 lines after only days of connection, then billed $20.00 per line for a reconnection fee; inaccurately billed every amount except the $120.00 plus tax I expected to pay.

I currently use T-mobile and aside from signal strength from area to area, it works great in my city and the prices are great as well. My final thoughts on the company are only positive. The customer service which I have used many times were always 100% positive and they were always extremely friendly. They would help me with all my questions and I think their pleasant demeanor is what makes my experience with them positive.

Poor coverage in NYC, NY as well as NJ!! Their customer service people are just rude as well as condescending!! They act like they are paying you for the service!! I had moved recently and T-mobile would not change my mailing address, after a couple of months I called customer service and they told me I would have to go to a T-Mobile store and have them make the change. When I politely challenged that with the fact that the nearest location was 45 min from my home the representative started throwing attitude at me like I was a dirty peasant and ruining her day!! Plus she refused to do it!! The change came months later as I continued to changed my address on the back of the monthly billing statement.

I authorized a 1 time payment to T-Mobile using my debit card. The next month that the bill became due T-Mobile charged my card again. I called and talked to someone that took the charge off but 5 days later another charge appeared. After battling with T-Mobile for more a few more days the charge was reversed. Because of this issue I had to call the bank and get another debit card.

Crooked billing policies! I was out of town on business and needed a mobile phone service. T-mobile family thru Walmart seemed like a good choice. When I called to cancel the service, they didn't cancel it. When I discovered I was still being billed, I called them and they told me they had no record of me canceling the service. I told them I wanted it canceled and I paid the bill. However, they are still billing me even though my account shows that I have not used the phone. Hope they hold their breath until I pay it!!!

Been with T-mobile for years... have never had a problem. Customer service via phone or in-store has always been excellent. When phone lost or stolen, replacements have been no problem... currently happy with the service, and not ready to change.

I went to the Cherry Hill, where a T-mobile store was located on Black Friday. T-mobile was running a deal for half off the sale price of the iPhone 7. We purchased the phone, with no disclaimers read or acknowledged to us. We had even asked multiple times if we would receive the phone for the discounted price since the receipt did not show this. The sales assistant assured us that on our monthly invoice we would see the discount. A few weeks later, the account holder received a text message saying that our plan did not qualify for the deal.

I purchase two Samsung Note 5's from T-Mobile. I was on the jump program and upgraded to the Note 7. The Note 7's were recalled. I returned the phones and canceled my contract with T-Mobile. First, I received a bill for more than $1,500. This should not have happened as under the Jump program, as long as I turn in the telephone 14 days after upgrading, there is no charge. There is also no contract under T-Mobile. I called the company and they corrected the issue. I also asked about the cash refund that Samsung was offering for the inconvenience. T-Mobile said I would not be receiving any money from Samsung and that it would be applied to the T-Mobile bill. If I do not owe anything, how can they apply it to my bill?

I had my LG4 for 10 months and suddenly it stop working when I took it to the shop. I was told that it's in a boot loop and this happens often with these phones. I took it back to T-Mobile and they order me a new one. The battery didn't work so I had to pay for a new battery because that wasn't a part of my warranty. The replacement phone only worked for 3 days before the same thing happened again! Plus these phone overheat.

We went to Europe for a month earlier this year and they helped us through the whole trip to insure we had phone service everywhere we went. Also there were no additional fees for any of the coverage. They provide EXCELLENT customer support and service for a great price.

I exchanged 3 iPhones out of which 1 was 6 Plus and 2 others were 6s Plus to 3 iPhone 7's during a promotion in October 2016 from T-MOBILE. I was supposed to get some discounts and refunds for the new iPhones. Since October and after A LOT of phone calls and a LOT of HOURS with T-Mobile I am still not seeing one of my refunds for $285 and the reduced rates. NOBODY is being able to help me! T-Mobile does NOT provide good service AT ALL!

While I must commend the usual service for my unlimited line(s) I had two at first and had no real issues. But recently I had technical difficulties with my line. They blamed modernization and told me, “Yes you will see slower speeds for a while but it would improve (3 weeks later multiple calls longs hours fighting for 4 tickets to be resolved shows nothing) and so I kept working with them. After (as I mentioned) multiple hours of my time being lied to mislead and outright hung up on I managed to get them to put in 4 tickets. 3 closed ‘cause the "engineers" couldn't find anything wrong only to figure out that they were going to an address that isn't even on my account...

Called T-Mobile retention specialist regarding the plan and bill discrepancies, the lady in response is very rude and horrible, she kept talking and interrupting what I was trying to say and acting like I am lying. She kept saying any disagreement was between me and the T-Mobile's authorized retail store, and I have to financially responsible for the bill whatsoever. This is worst customer service experience in my life. I am so regret to switch from Verizon to T-Mobile two months ago. I can't wait for my contract expiration.

Bait and switch with T-Mobile. My sister and I transferred our account with Verizon to T-Mobile on October 4, 2016. My sister got a new phone and I kept my phone, which was paid for. The Sales representative, from the Livingston Mall store, told us to pay off our account with Verizon and then we would receive a gift card for closing out our account. I immediately paid $893.00 to Verizon and uploaded the bill to T-Mobile. 1 1/2 months later and no gift card. I went back to the store on December 4, 2016, and was informed that we weren't going to get credit. I was told that we needed to turn in our phones and start another account. This information was not told or explained at the time of signing up with T-Mobile. After many hours of discussion we were given a supervisor and she apologized for the error and gave my account $200.00 credit towards my next bill and the promise of a $474.48 in a gift card.

T-Mobile customer service. The FCC should revoke the license of T-Mobile and the management should be prosecuted and locked up. Why? How is it possible that millions of customers have unauthorized charges CRAMMING or can demonstrate that they have been lied to which means they are the victim of an intended misrepresentation resulting in financial harm which means fraud. Does Walmart have additional charges each time you pay there? No! Why is it that the FCC does not investigate these complaints. I have no reception in my home (have to go outside to make calls) plus constantly unauthorized charges.

My experiences have very positive. Whenever I have had a problem, they have promptly taken care of it. The only way to tell if the company is a good company is how they take care of the problems that occur. I am very happy with their service.

T-Mobile is the worst phone carrier in the history of the USA. I have never been so disappointed and so upset at a company ever! Switching from Verizon to T-Mobile cost me over $3,000. They also have the worst customer service. No one speaks good English because all of their customer service people are out of India! By the way their Indian customer service representatives will identify you to death, so that they get credit for the call, just to tell you they can't help you. And they really cannot help you because they work for the most dysfunctional company in the USA! They never know what you are asking because they don't speak English well, it is that simple!

Good phone, great service people. I recently updated my phone after keeping the old one for too many years. I explained to the salesman my needs and my budget and he found perfect phone and did not try to squeeze me into something I could not afford. He set it all up for me and made sure all my contacts transferred. When not in the store, T-mobile by phone, it's great. I prefer that over online because I'm very low tech. If there is a wait, they offer to return your call and do within minutes. Plus T-mobile Tuesdays gives you free stuff every Tuesday. I've gotten 3 free vudu movies so far.

In 8/16, my friend and I bought phones & unlimited service from T-Mobile. The end of 1st month on the 10g plan we ran out of data. So we went in, spoke with CS rep. I asked for unlimited that would not slow down for any reason. She sold us on the 14g plan. Each month it slows, each month I get different reasons why. Today I called twice, 1st call they said a tower by me is out that I'm not even close to my data limit. Of course I asked, "What limit? I have the best unlimited plan you have." I was informed that's not the case. I'm not tech smart, hence why I ask questions until I understand.

When I was going to France I called the representative to inform about the trip. He assured that everything would be fine. It was not. For two days we did not have any connection with home. Finally after spending time and nerves some block was taken from the account high restored the connection within the hotel on the basis of our wifi there. It was frustrating. Also, if I knew about their inability to provide service in France, I would go for some other company to do it. On the whole I am satisfied with the service, especially after settling certain bill issues at the very beginning.

I called T-Mobile for the BOGO sale of the S7 Edge, the representative (his name is Domain) told me that I just have to add one new line to my account, we went over prices and I agreed. Then he said that I need to add two new lines while he was writing up the order and I specifically asked him three times prior to writing the order and he said only one new line is needed. Then I asked for the manager and the manager said that they honor the sale for me. She said that I would have to purchase the one phone from the representative and then they will send me to another department to upgrade one of my older phones for free. The manager said that she will make a note in my account.

I went into a T-Mobile store to buy a new Samsung phone. One day later, I decided not to keep it so I returned it to the store. The clerk switched the sim card back to my old phone and when she handed my old phone back to my husband she let go before he had the phone. The phone fell and broke and the screen went black. Right there and then he asked what they were going to do about it and the clerk said, "it slipped through our hands." The manager came out and said there was nothing they could do! At home, I spent THREE hours talking to various individuals. I dialed 611 and the CSR said she couldn't help me. I did an online chat with TWO people and neither was able to help me. Please, PLEASE... don't waste your time with T-Mobile. They have horrible customer service... which is really no customer service!

I have been a "Valuable customer" with T-Mobile for 6 years. Never had a problem with them until this last year and half. Never make a payment arrangement with them. They will charge you $87.88. They charge $20 for each phone they cut on or off. Have 2 lines, my bill is $1,341.39 and the bill has been this way for 5 months. Customer service is rude. This company works against you. They will not work with you. Called to speak to a supervisor and I was taken all over the place...Getting charged for things. I don't have $28.00 for unRadio. Customer service tells you what they want you to pay not what you can afford to keep your service on. I have tried talking to them and it's their way or NO way. Every month my service is suspended and every month $125 is added to the bill for an arrangement and cut off/on fee. STAY AWAY. Go to METRO PCS, STRAIGHT TALK OR CRICKET.

I have been with T-Mobile for 10 or more with no customer service issues that were not handled professionally. The reassuring customer care from their representatives make a major difference.

During the Black Friday Weekend promotion, I was in a T-Mobile store when I was told that I qualified for the iPhone 7 upgrade. I then traded in my iPhone 6 for the iPhone 7. The transaction was completed and I received a text confirming the eligibility for the monthly credit. My brother is also on my account. He went to a store close to his house and did the same thing. However, about a week later, I received a text telling me that my account no longer qualified for the monthly credit. I called customer service and a rep said I needed to have T-Mobile One. I asked to speak with a supervisor who then said she would call me back the following week at a designated date and time. She never called. I called customer service again and a person from the promotions department was sorry for my situation, but she could not do anything.

I had been a loyal customer for the last 9 years. My phone Galaxy S3 started giving reception problems and as I had been paying for insurance of my phones, called the technical department and once they could not resolve the problem, I was told that I should go to the nearest company store and get a replacement. At the store I was told that there is nothing like that in the records so they will have to contact their main office. After long tele conversation the girl who was attending me confirmed that the order has been placed by her for the replacement and once phone would arrive, I would get a text message to come and get the replacement. I was also told that as the galaxy S3 is no more available with the company they will replace my Galaxy S3 16GB with a better phone the Galaxy 5.

I have been with T-Mobile for almost twelve years. There was only one time I had a problem, and it was a large $2500 problem from a transfer of service that didn't go quite right. After a conversation explaining they made the error, everything got fixed and I'm happy!

Good customer service, good quality of product. Been with this company 16 years. Only complaint is that, every time we upgrade or change services to the newest thing, it is more expensive than the sales person says our monthly bill will be.

If you have T-Mobile family and your phone is broken then you're out of luck, especially if you are under a 60 old family member as account holder can't use computer and their identity was stolen before. They will asking to provide those info to a company that you do not know. T- use to be very good that helping family members like me but now Assurant is the worst decision they have ever made. I am thinking about going to a different phone company with my husband so that we don't have to deal with this so call phone insurance company (thief).

T-Mobile will have hidden charges. Representatives will all lie and tell you different things. 150/4 lines turns into 500-700 a month. It's just how it is. They always make it sound like you are getting a deal. 2 months later you are hooked so they will add charges for no reason. DO NOT RECOMMEND T-MOBILE. Try at your own risk but they will screw you over. Would rather pay Sprint or AT&T. No hidden fees there.

Read this, amazing story with T-Mobile. So I decided to switch from my old carrier to T-Mobile, and yes, within two days I got 5 sim cards. I decided to switch because they were offering a promotion offer, that if you switch to them, they'll offer you $200.00 per line, which totals out for me at $1000.00 gift card. After verifying this with my service person, (I kept asking her trying to make sure this was right) and also gave her what I wanted to do, and what kind of plan I was looking for. She listed me under a family plan, told me I'd have unlimited data, text, and call. The 5 sim kits cost me $106.00, and I received them and when I opened everything, what a surprise; no gift card(s).

T-Mobile is among the worst companies regarding customer service in Germany and it is not much better here in the USA. I came in the store with an old prepaid cell phone which I had bought in Germany from T-Mobile and asked for a new sim card. They said they can do it, I paid for the sim card and asked them to activate it and they could not activate it! Consequently I asked for cancellation because it never worked. I did not get reimbursed for the entire amount as they kept $11 for the prepaid minutes. Keeping money for minutes that never could be used?

I had T-Mobile for many, many years. I decided to go to Verizon due to coverage issues when I travel any way away from home 20-30 miles. I also wanted a change. I received my final bill today and also in the mail was a pre-collection notice saying if I didn't pay in the next 26 days they were placing a bad report on my credit. Really sending someone to pre-collections before you even allow them the opportunity to pay on their own. I feel harassed and I feel they are being vindictive. I am sure they know all too well the other carrier is paying their stupid fees and it will take time. I am certain they are trying to accelerate payment to cause a hardship to the consumers. Tacky... I have lost whatever respect I had left for them.

I exchanged 3 iPhone 5's to 3 iPhone 7's during a promotion in October 2016 from T-MOBILE. I was supposed to get some discounts and refunds for the new iPhones. Since October and after A LOT of phone calls and a LOT of HOURS with T-Mobile I am still not seeing my refunds and the reduced rates. NOBODY is being able to help me! T-Mobile does NOT provide good service AT ALL!

Description of Complaint: T-Mobile is the worst phone carrier ever. I have never been so disappointed in my life. They have the worst customer service. They never know what they are saying. One person says that and another one says something else. When I signed my plan with T-mobile it's a prepaid phones, two lines for $80 a month, I told them to block all the international calls so that it will not create problems. They confirmed with me at the store it been done this month. I got $400 phone bill. $190 International call made on my phone which I didn't make. I was very disappointed. I will never advise anyone to use T-Mobile as a carrier because they are thieves. I hate them with all my heart. I told them that if the money is going to make them rich good luck. That's it for them. One more customer lost. I hope they lose for customers in fraction of seconds. I wish them the worst.

My family went to T-Mobile store in Apopka Vineland Rd. Everyone was very nice and helpful; however, did not think about customer service at all in regards to providing knowledgeable information. We walked out and had absolutely NO SERVICE at home. One day later, when we returned another person said, "Oh yeah, no service in your area." Would've been a good thing to know from the start! We were within our grace period to return; however, were not returned $ for line connections ($20 each), and lost our trade-in value for an iPhone 5.

The main reason we joined T-Mobile was I hate the idea of contracts. I think it's unconscionable how companies expect you to contract up all the time. Well, it seemed a breath of fresh air to be with T-Mobile. My previous phone was a Google Nexus which was a great phone, only trouble is I couldn't do WiFi calling with it.

I invited to my mobile plan other 3 friends as an advice of a sales representative from T-Mobile. We all were told it was going to be 34.00 for each line. The first month they wanted 433.00 instead of 128.00. The second 633.00. We refuse to pay and T-Mobile won't help at all and not receiving the new mobile I just got and I want to give it back. WE DON'T KNOW WHAT TO DO. This is completely frustrating.

For Black Friday T-Mobile had a sale where you trade in your old phone you would get a free iPhone 7 in credits for 24 months. I spoke to 3 different T-Mobile customer reps, store manager, and employees at the T-Mobile. Everyone assured me I qualified and guaranteed me I wouldn't have to change plans. I traded in two phones on November 26, 2016 for the deal and on November 28, 2016 I get text messages saying "congrats you have been enrolled in our T-Mobile promotion, no action needed in your part." I was eligible for the promotion on both lines. I got charged for the iPhones even though I qualified so I called and they said I would be refunded on the next billing cycle getting two credits for each iPhone.

I would like to share one of just a number of times I received courteous service from a T-MOBILE store manager or associate. Yesterday, I'm out of town, and my tablet locks up on me requiring some say solution to a temporary problem. I was in Flagstaff Arizona, and I went into the T-MOBILE store in the Flagstaff Mall. I was helped by the new manager, Darrel, who had been manager at this location for just about 10 days. WOW! Darrel not only was at a store that needed an organizational boost, but right before the biggest selling season of the year.