T-Mobile Reviews

I absolutely, 100% regret the day I was talked into switching from Verizon to T-Mobile. Worse tech decision I've ever made and I regret it EVERY SINGLE DAY I have to deal with the barely existent coverage. T-Mobile's coverage is comparable to Cricket's coverage circa 2008. The absolute worst coverage I've ever had the displeasure of using. No...I'm sorry, I take that back, that was just not true. CRICKET HAD BETTER COVERAGE IN 2008 THAN T-MOBILE HAS IN 2016...TWO THOUSAND SIXTEEN!!! I wish I could give T-Mobile a negative score.

I hate T-Mobile! I've been a customer of theirs for 7 years and I hate their customer service, they always have these "fees" added to your bill, service sucks, and you better not have problem with your phone. It will take you hours before you get through to anyone. These people are the worst and I hate being that customer that gives anyone a hard time, but anytime I need anything from them it's like I'm expecting to fight every time. I regret ever getting them and they make it so expensive to ever leave, but I'm done. End of rant.

I have travel in an country out of roaming. And use my for 8 days. T-Mobile charged me $1700. And I had them for almost 3 years. Never understood their way to bill people. Never. You can even do 10 years them without understanding their ways to bill you. Please people never go to T-Mobile. Unlimited message and coverage are lies. I have decided to never ever come back to T-Mobile. Scam. Sometimes they can't even explain you why they have charged you that much money on your bills. But they will tell you "Ohhh it's responsibility to pay for your bills" when you will never understand why they charge you the way they do? $1700 for 8 days out of the country. That's how T-Mobile charges... Please never go to T-Mobile?

Used T-mobile for many years and their coverage was trash. I'd get 2 bars at best unless I went downtown. Dropped calls, there were many instances where I couldn't even make a phone call because service was so horrid. I live directly by Albuquerque, not in the middle of nowhere. When switching carriers I had to leave one line up as the phone had to be ordered. They ended up charging 180 dollars for that last line for a month's worth of service. This is a crock of crap. The entire bill was less than that monthly. Worst experience ever.

Until recently I was a T-Mobile customer for more than ten years (I don't know the exact time frame because T-Mobile bought out my original cellphone carrier). Because of poor service, high phone bills, and dropped calls, I decided to switch cellphone carriers. The day I switched service, I called T-Mobile to get final bill amount including the cost of my phone. The customer service representative gave me the amount which I promptly paid. I thought the matter was over. I receive a bill in the mail one month later with a past due amount of $23.59. I call T-Mobile to inquire. The customer service representative stated I owed over 160.00.

I've been dealing with T-Mobile for the past 3 weeks about getting my caller ID straight. When I make phone calls home or anywhere else the caller ID comes up a different name than mine. Therefore anyone I call doesn't know the caller ID name showing up on their end so they don't answer my phone calls. 4 times I called T-Mobile to fix this issue and 4 times T-Mobile tells me I need to wait 72 hours for the issue to be resolved. Well here I am. UNRESOLVED!!!

I was with AT&T for several years and recently saw the T-Mobile commercials and videos the guy at T-Mobile made about their upgraded towers and fast unlimited service so decided to switch to T-Mobile. HUGE mistake! I switched over my 3 lines and got a bill within 2 days for over $200. I figured they just bill a month ahead so ok. I took two of my own unlocked phones over, and bought one phone through them and it was paid in full right away so I called them and after a 1hr 20 min wait, they called me back and I asked them to unlock my phone which they are supposed to do by law. They said sure after you are with us for at least two months. I called back and after complaining to a manager for 15 mins she overrode it and had it unlocked.

Had an absolutely terrible experience here and with T-Mobile in general. This incident happened approx 1 1/2 yrs ago. I am writing this currently, because I just found out when I actually tried to use this (Jump On Demand) for the first time that I was completely lied to by several employees at the local T-mobile store. When the iPhone 6S Plus was released I went in to this store to check it out for fun with no intentions of purchasing. I was greeted by a salesperson (can't remember names now as it has been too long) who approached me to see if he could help. I explained I was just browsing and he told me about this great new program called Jump On Demand where you could change phones up to 3 times per yr with absolutely no cost whatsoever.

I wish there was a way to give less than one star. I switched from Verizon to T-Mobile to save money. What a huge mistake that was. First my Visual Voicemail on my iPhone never worked. 4 phone calls and 3 chats, still didn't work. They kept telling me there was an issue with android and the voicemail. Each time I told them that I didn't have an Android. It never clicked with them. They told me, "well you can still get VM, you just have to dial 123." What? No, the service was so bad in my home that 1/2 the time I didn't get my calls and I never got a notification that I had a voicemail. And sending a text was a nightmare. Every text I sent I got a message saying it couldn't be sent. I went back to Verizon, it only comes to about $3 more per month and the service was so much better.

Every sales rep and supervisor are telling the different story about the issues. Poor in knowledge. Whatever promised to do and any mistake from T-Mobile, T-Mobile company are not responsibility. I thought T-Mobile is a big company. Could not have this simple error happened. It's not right.

Ok so we switched to T-Mobile a while ago due to needing phones that worked and not wanting to pay an arm and a leg. We ended up paying just as much as I was paying for AT&T a while ago which was why I switched from them. The service T-Mobile has is horrible, to say the least. I couldn't get service in places where I normally could even with Boost Mobile such as my mom's house, my basement, and several of my friend's. I have paid my bill every month on time for the time that I had T-Mobile, never a late payment.

I have been with T-Mobile for over 2 and 1/2 years or so... I recently trying to get trade in iPhone 6 for free iPhone 7 deal and they told me I have to change my T-Mobile plan from 120 to 180. I was like "why?" They answered they can't do anything to help that and either I upgraded to 180 plan or I can go with a different carrier. In fact, I was talking to 2 customer loyalty advisers... What a scam.

I sent T-MOBILE $60 for my prepaid cell phone account through my bank's BillPay. They kept sending me texts telling me to refill the account. Four days later, I still have no service, the $60 is not in my account and I have wasted 8 hours on the phone or texting with the idiots they refer to as customer service reps. Steer clear of this ripoff company. Oh, and their coverage stinks too.

So let me start off by saying I had liquid damage on my IPhone 6S. So the very next morning I called the insurance company to get a new phone of course had to pay for a deductible which was $250, I paid it and expected my phone to come in a week. I WAITED 2-3 WEEKS so I called the insurance company, spoke to a women, and she tells me, "WELL WE ARE OUT OF STOCK ON IPHONES", so what I had to wrap around my head was why didn't anyone notify me on no restock on my particular phone?? I got no call, no text, no email, etc. I feel as though that was unprofessional.

Not the first time I've called the customer service on the phone and I'm on hold for at least an hour. I rarely do these reviews. But I'm so freaking angry that I made an account just so T-Mobile hears the fact that they need to make some improvements. This is absolutely absurd.

There is a hardware issue on my phone and T-Mobile says 5 days to fix which since the weekend is coming means I will be out of a phone until next week. Also they gave me misinformation and it took a manager to give me the right info. They do not care about the customers. Do not buy their products.

T-Mobile JUMP! was sold to us as a upgrade/replacement plan for my wife's Blackberry Q10. The Q10 starting acting up and it needed to be replaced. Well as it turns out that T-Mobile doesn't support Blackberry OS anymore so we'd have to get an Android phone to replace it. So what do they send us, a PoS used Alcatel phone. This phone is so bad that only a kid (and I mean an underprivileged kid) would like it. The screen is so poor you can barely read it. Then we found out about the Blackberry PRIV Android phone. We asked about getting this as a replacement and they said "sure... $700." "What? I thought we had insurance for phone failures." "Yes but... read your contract, we can give you anything we want." The kicker, I bought the same BB PRIV phone new in a box for T-Mobile network from Amazon Marketplace for $340. As a result I cancelled all the JUMP! on our account. Next, GET OFF of the T-Mobile network.

For the last week my phone says it cannot find SIM card and will not let you go past the message until you restart phone. Today (9/21) I had people trying to call me at 5:30 am and their call would not call into my phone. Messages would not send. Had to take SIM card out and put it back in. This same issues have been happening with a co-worker's T-Mobile phone too. I am a care-taker and not getting a hold of my mother is not good.

Last month my cell phone was 131.30 and I did not change anything or upgraded anything new. Now my bill is 168.51. Why is the bill keep getting higher?

I switched to T-Mobile from Verizon to save money but the reception was worse, there were dropped and missed calls, and emails and texts sometimes wouldn't go through. I run my business with my cell phone, and after struggling with it for a few months I paid T-Mobile almost $400.00 to get out of my plan and go back to Verizon. That's how bad everything was - I was willing to pay that much.

Went into T-Mobile store, waited 1 hour just to be told I was going to be charged $20.80 for a new sim card??? Then rep at store states that if I contact T-Mobile over phone I will be paying nothing. I say ok I would rather do that. I am now on telephone with rep and she states "oh let me contact our dept. if monies can be waived"? What in the world is T-Mobile doing to their customers yet again? I have been paying $5.50 to T-mobile extra charge for some nonsense fees, sometimes I even pay $6.66. What is going on with T-Mobile charging all these taxes and fees they are overcharging for everything. I believe T-Mobile is at it again committing fraud with customers.

I recently visited Mexico. While in Mexico I made a couple of calls only to receive a notification of the cost per minute. Text. Due to the text I returned only being charged $25.41 added dollars to my bill. My complaint stems from T-Mobile being a reactive organization. I was told unless I ask about the international calling it is not visible on my account as an option. I asked for the supervisor, Crystal and she reviewed my account as being eligible for the $10.00 free call program. It is called Mobile without Borders. She also said she could not reverse the charges. I would like to know as I asked her the same question. If T-Mobile can send me A TEXT STATING WELCOME TO MEXICO, why can't they send a notification giving me the option to purchase the international plan. Nowhere on my customer site is there information about international calling.

So this has been by far the worst service I have ever had. I was tired of the high bills at AT&T so I switched to T-Mobile. Probably the worst decision I've ever made. I work in the heart of San Francisco and I get absolutely no service. I actually have to enable WiFi calling to attempt to receive or make phone call or texts. Never had any problems before with AT&T. I went camping this past weekend, and everyone had service... except for me. My unlimited data is very limited. Always has buffering problems. After a short month of having the worst cell service of my life, calling customer service to try and resolve my issue 3 times, I've decided to cancel and go with Cricket. Cheaper than AT&T, but they use their towers so I get great, and reliable service. T-Mobile, get it together or you'll be gone!

I switched over to T-Mobile, from AT&T biggest mistake smh. T-Mobile is offering a $650 credit if you are switching from another company, I only had T-Mobile for a month. I couldn't deal with them anymore because of the service - I always dropped calls. So I go back to AT&T and come to find out T-Mobile never took care of the switch over and wouldn't pay my last phone off basically because they were losing a customer. I wouldn't recommend T-Mobile to anybody. Customer services is terrible and so is the phone coverage!

T-Mobile is the absolute WORST company to ever be created on this earth. I pay for unlimited data and I BARELY ever get service. Basically Never. Especially in my house (dead zone) and anywhere else I need service, it is not provided. You will pay for unlimited and when you complain you find out that they've restricted your data, Even though I pay $100/month for unlimited. The employees are horrible, the CSR are much worse. They will lie to your face. I one day hope to see T-Mobile spontaneously combust into a million little pieces. And stay that ** way.

We switched to T-Mobile after becoming enticed by their advertised promises of excellent coverage in the Washington, DC area, as well as perks like the "Binge On" service, which is supposed to allow you to stream video and audio from leading providers such as YouTube, Netflix, Hulu, Pandora, etc, without using up your mobile data limit.

T-Mobile bill is too high. Their service suck! I ride the train, under ground, and I always sit and watch people talk on their phone. I ask people what phone service they have and how much is their bill. Well it's not T-Mobile and their bill is lower than mine.

These people at T-Mobile are highway robbery. They want to charge you extra after you pay your bill and also they will removed any credits that they give you without notice. And also they will charge you for stuff you did not do or purchased. I will highly recommend stay away from T-Mobile. And their service is not fast like they claim to be.

If you like being treated like a dumb, deaf, insignificant herd of cattle, then T-Mobile is the right carrier for you. I've had the pleasure of being on hold on their customer service line more hours than I would care to admit. But they make it very difficult to prove your point or your issues and get a resolution. In more than one occasion a representative has given me incorrect, misleading, or different information from another. Most of them make you feel like they just want your money or for you to hang up and will say whatever they need to get you to do that.

I called T-Mobile's insurance carrier to make a claim, or investigate making a claim for my cracked screen. They proceeded to ask me to confirm my PIN and my address, which it turns out, they were still using my sister's address and PIN from when we were on a family plan, and my sister had moved out of state right before I switched to an individual plan in July 2016. Last month I received a notice by mail from JUMP! about changes to their tier insurance, and T-Mobile has been taking my insurance payments of $12.00 a month just fine since earlier this year, and $10.00 a month since 2014. Somehow they do not have my information on file. I cancelled the insurance that day and will be cancelling my phone service with T-Mobile.

On 01/12/16, went to a T-Mobile site to purchase a cell phone, was told that I could not buy a cell phone unless I buy one of their plans. The plan I have is no longer one of their plans, therefore a cell phone could not be purchased. I have an old plan "pay as you go - prepaid". I have had this plan for 16 yrs. FYI if I decide to get a cell phone plan it will not be with T-Mobile. Since I have T-Mobile services, I don't think it's good business to reject one of your customers.

So we decided to sign up for T-Mobile after a rep came into my wife's office. They offered a great deal, but the rep ordered the wrong phones and when I sent them back and they surprised me with a $450 bill for the replacement phones. Would have been nice had someone told me. When you call Customer Service they told me to either cancel or accept the charges.

I signed up with a new phone with T-Mobile in Beavercreek OH. They showed me a map which said that they had good coverage at the Indian Lake, OH area so I signed up. Drove to Indian Lake, and 10 miles away, didn't work. Got to my home at Indian Lake, and nothing. No service at all. Called them back and told them no service and they just said too bad. No refund. Now I am out $64.00 and am pissed. Don't use or subscribe to T-Mobile!

I have been a T-Mobile customer for years, but the reception is terrible now. I get 1 or 2 bars most of the time, and the past few months it is even worse. My internet service drops off to Emergency Calls Only all the time, I get dropped calls, and I can search the internet at a snail's pace unless I am on WiFi. I have called several times to be told there is no problem in my area. It never used to be this bad before they upgraded their so-called service to the 4G LTE. Has anyone else noticed how bad it is now? I am at the point of switching carriers now after all these years.

I am a T-Mobile customer from 1.6 years. I am enrolled in its family plan and do not have international calling enabled as I use Google voice for that. But few weeks back, suddenly T-Mobile enabled international calling for me and the whole family plan members, but we did not received any SMS or notification. Now whenever I called any international call, it was not from Google Voice but via T-Mobile. Due to which my monthly bill came around $500. I being a student, it is not possible to pay such a huge amount.

Had T-Mobile and paid my bill. Two days after bill was confirmed paid, got call from T-Mobile rep saying I had not paid my bill. Gave her my confirmation # from T-Mobile that bill had been paid but she said she did not believe it. Dropped T-Mobile that same day for bad billing practice. The confirmation # said I had a "0" balance with T-Mobile when I dropped it. Now T-Mobile is billing me for service that I didn't have and has billed me for three different amounts. I called and asked for a itemized bill and T-Mobile refused to send me one. Contacted the FCC and they have tried to mediate with T-Mobile but T-Mobile is also refusing to cooperate with the FCC. T-Mobile did this same thing in 2014 to customers and got in big trouble with the Federal government and here they go again.

Due to poor performance and inflating charges, I decided to cancel service after over three years of subscribing. Went to the T-Mobile store, they could not cancel (although they can take payments), and we called while in the store, as the workers there smirked and rolled eyes, and were generally patronizing. Cancelled the service at the end of the billing period, and the phone was shut off the day after. Due to this, I was not able to transfer my old T-Mobile number to the new phone. A few weeks later, I received a bill for another month's service. I called the customer service and was handed off to "cancellation department".

I have someone using my credit card for reoccurring payments. When I finally took the time to sit down this month and itemize my statements for quarterly taxes and realized every three months I was being charged a random fee, I called the 1-800 #. Only to find it is a T-Mobile Prepaid cell phone billing my account. This is bad enough. We all know the hassle of getting a new card at this point. BUT to call T-MOBILE and be told I can dispute the charges through them OR my bank but not both... then be told that if I dispute through them I will either see a credit back to my account in 14 days or I won't and that will tell me if they agree that I haven't been using a cell phone in Florida when I live in Missouri is RIDICULOUS!

I had T-Mobile, and their customer service stinks. You constantly get transferred and lied to. When you do call them out on the lies and try to get a refund you will be transferred from person to person. Got a completely rude supervisor that just hung up on me after an hour of being transferred. I would never suggest this company to anyone.

I bought an unlocked T-Mobile phone on Amazon. $29.99 free shipping. A Gravity phone. When I got the phone 2 days later I called up radio shack for a 16GB memory card. They said $50. Then I called the T-Mobile store and asked about a sim card. They said $60 for that. I went on Amazon and bought a sim card for under $6.00 and bought a Sandisk Extreme 16GB memory card for under $12. So if I would have bought those things locally it would have cost me $110. I spent like $18 on Amazon. With tax the local guys would have got nearly $120 from me. With Amazon they got $18. WTF? How do these local businesses stay in business?

I had an apple phone on lease. I lease for nearly one year with $12 insurance of assurance who is connected with T-mobile. Somehow, someone claimed on my phone and the phone was sent to a different address. We never knew and acknowledged any information until I got mail to inform for the claim. I called insurance immediately and told them I never claimed any phone and did not receive any phone. However, they still charged me $650 from auto payment. I turned it off and called T-mobile.

I been trying to get a answer from T-Mobile about the recall and what they're doing for their customer. They said they're trying to figure it out and they will do what it takes to make this right. Bull! And about the hassle free they so called say it will be for you to do. Bull!! On 9-11-16 I went to a T-mobile store, the people working there didn't know what to do. So I told what I was so called to do from 611 the 12 times I called.

In the month of February 2016, I went to a T-Mobile store to upgrade my cell phone. While I was in the store the customer service rep asked me about my internet usage at home. I told him. He told me to get out of my AT&T U-verse contract and get hotspot for my home that it would save me a lot of money. I went home cancelled my U-verse. I got the hotspot plus the customer service rep on the phone gave me a extra thing as well to get much more power receptionist. Even though I had a tower half a block away I didn't realize or know I was told by another T-Mobile phone rep.

It is scary that after what I experienced, I come here and find many others who have dealt with this nightmare of a situation. I decided to pay off the phone two months ago BUT... I STILL kept getting the monthly phone fee. When I called their customer service, the lady I talked to did nothing but argue with me and then suddenly decided that she was going to transfer me to someone that could help me, lol. After hours on the phone with them they finally apologized and credited me for the 2 months that they kept billing me for the phone payment - even though I had already paid it off.

The company I work deal with all the major cell phone companies. T-Mobile by far is the worst with their unethical sale practices. They will lie to the customer about the products they sell and mislead the customers in order to boost their sales. Then when an issue arise they will lie through their teeth again and will deny any responsibility for their unethical sales practices.

I switched to T-Mobile yesterday, and their internet service delivery is like going back to a 286. Had been doing a speed test of my INTERNET service at home --- tech support says "they're working on the towers" in my neighborhood, and suggested I take my computer somewhere 5 miles away, to different cell tower coverage. What??? Am I expected to work in a cafe, shopping mall, or the foyer of a business rather than in my home office?

Purchase $40.00 refill 4 out of 5 last months get probably the ABSOLUTE WORST coverage! 3 miles from work and can't text my wife at home but, I can text a friend that is 120 plus miles north of me in Aurora, IL. Hopefully this will be my last month with T-Mobile! Do yourselves a big favor and don't use this carrier. It's not worth it!

After several visits to T-Mobile stores I was sent to an Apple Store to return my malfunctioning device under warranty. T-Mobile assured me they would take care of it. They failed to mention the Apple warranty was up but it was still covered under T-Mobile warranty. After my 5th trip into a store a phone was ordered. I was told it would arrive next day in a store where I was traveling to. The phone did not arrive until I left. Rather than play chase the phone I asked they keep it in the Lafayette store until I return the next weekend. When I returned the next weekend the replacement was there but did not work. I was given a broken, expensive box (the phone) and told I had to order another.

This phone service constantly drops calls in areas that are in very popular areas throughout SC. I paid for my bill on 8-26-2016. The bill was $256.00 that is for 2 phone lines. I was cut off on 9-8-2016 that is only a 12 day period so I called and they said to restore my services I would need to pay $199.16. So in a 12 day period I paid $455.16. This is bad business and on top of that my bill will have an additional $40 charge for restoring my phone service.

My start with T-Mobile is in the Chicago area- I literally begged before signing up with T-Mobile to get the approx. cost of my cellphone charges (INCLUDING TAX) for the month. Heck, I had everyone in the store laughing. I actually left out and came back in to see if all what was said was true. Was assured- "Not the case in the end!" YOU KNOW WHAT? FORGET EXPLAINING -WISH T-MOBILE ON YOUR ENEMIES -DON'T BELIEVE NOTHING -EVEN MY SIGNAL AND BUFFERING IS TERRIBLE IN DOWNTOWN CHICAGO. PAINFUL.

I have to say that while T-Mobile provides adequate cell service, their billing is atrocious. We accepted their buy out plan 2 years ago and purchased 5 cell phones on their 24 month plan. The month of July was our last installment payment on those phones. However, come the August bill and the phone installment charges were still there. No help from their pathetic customer support team, so I've been ripped off for an extra month from those worthless people. Stay as far away as you can from them. They will rip you off! Good bye T-Mobile! There's plenty of other providers out there that will get my business!!!

I just watch how my husband deleted all my baby girl pictures after following the instructions of the technology support representative from T-Mobile. We told him that before re-setting the phone we needed to save important data in our computer. But he assured us that no pictures were going to be deleted if we follow his steps. He walked us through several steps to apparently save all our data and then told us to delete the phone. And voila, he deleted all the pictures and videos that I have from my baby since birth. T-Mobile needs to hire employees capable of doing their job and who can recognize when they don't know how to do things and pass it along to the next representative is more knowledgeable and don't get deleted information of great sentimental value from the costumers' cellphones. Because if he could have said that, we would have saved all the cellphone pictures to our computer and there would not be any problem.

I just upgraded my 3 kids with new iphone 6S phones. Took advantage of their promotion by turning in used iphone 5s and getting discounts off the new 6S phones. The contract they wanted me to sign had no discounts stated only the full price of the phones but their response was, "That's the way T-Mobile does things. You will get the discounts on your bill". Even when paying the upfront fees the credit card console showed me a different price than what she said I was ultimately was going to get charged for. I said but it says here this is what I'm getting charged for and she argued with me that it wasn't. She even seemed to get mad as to why I was complaining.

After I closed my account and took my business to other company, I called T-Mobile and paid my equipment in FULL. I asked for the bill through mail (I used to pay online but I did not have access to see my bill anymore after my account was inactive) and to my surprise, AGAIN, a monthly payment for "my already paid in full equipment" was included in my bill. The last explanation that I got from the Billing Supervisor was that after analyzing my account, he realized that T-Mobile did not apply the amount that I paid towards the equipment, as I asked, but instead went to the service's monthly payment. He said that he understood it was not my fault, but that's what the system does AUTOMATICALLY!!! In other words, the customer doesn't know where his/her money is going to be applied even if the customer asked for the money to be applied to the remaining balance of the equipment.

The employees at the T-Mobile store were fantastic when we went in a week ago to switch from Verizon to T-Mobile. That being said, I am sorely disappointed with my cell phone service. I've had more dropped calls in one week with T-Mobile, than what I'd had with Verizon in 5 years! After three days of frustration, I went in and traded in my phone for a new T-Mobile iPhone, thinking that would solve the problems. It didn't. T-Mobile is cheaper, but you get what you pay for!

Poor network connection. They also cheat the customers on the bill. I am with T-Mobile for past 2 months and both bills was over billed. The sales representative at store are so well trained to cheat consumer, by not telling the real truth. All they tell you is you don't have a contract and there is free phone and unlimited data which attracts people. But this is all not true. The data is unlimited but 90 % of the time there is no network so you barely use any data??? There is no contract but when you terminate your contract you will have pay about 150 which they put it as equipment cost. But none of these things will never be told to you when you sign up. So I don't recommend T-Mobile to anyone. Also be careful with the monthly bills since they also over bill you. So if you have T-Mobile have an eye on your bills or you will lose 100's of dollars.

I recently changed my address to my mother's address as I had moved in with her and 2 weeks later T-Mobile had billed my mother's credit card without any type of authorization on my part. When I called customer service they were zero help just saying it was through an automated system and they don't know how it happened. What a mess. I am so fed up with T-Mobile!!! It is one thing after another with them!

I have been with T-Mobile for 3 1/2 years and it feels that they stopped caring since they become the uncarrier. They don't care. I have been having issues with calls dropping so I preordered the Galaxy Note 7. Well I received my phone on the 19th. of Aug. And for a couple of days it was ok. Days later I called T-Mobile. Told them not only are my CALLS are dropping and my data acting up my new Note it's getting too hot to touch and if you start talking on the phone your ears are burning. T-Mobile tells me there was nothing to worry about. They lied. I guess some Note 7 are catching on fire and exploding due to the battery. Oh and I found out they might start recalling the Note 7.

On Monday August 29 my LG V10 turned off and won't turn on again. The device is on warranty, so I took it o a dealer store near where I work. They told me it was a malfunction and a replacement would be available the next day. I have Jump On Demand, so I asked to use that service and get a new phone, but was told I have to wait for the replacement phone first. The next day I received an email that my phone was in back order. I would be notified when it's available. On Wednesday I had a chat with a customer service representative and told me my phone was in back order for 4 days. He told me I had to be patient.

I received a phone replacement with my plan. Before questioning about the package being mailed back, (it was mailed back), they put a 500.00 charge on my bill. They refuse to work with me on this issue. The bills are consistently up every month. They are threatening to mess with my credit.

My Husband and I have been with T-Mobile for almost 13 years. The service has always been mediocre. The customer service is horrible as well. It seems like the customer service representative have been taught to speak from a script and that they do not have any desire to solve your problems; instead if possible they will look for ways to rip you off and make it look like they are actually doing you a favor. In February of 2016, my husband bought a Samsung Galaxy from them which cost almost $700. Six months into having this phone, I accepted a software update from T-Mobile. My Phone began to malfunction. It began to freeze and restart several times in an hour.

Hidden fees, false claim to not having a contract. T-Mobile claims to have no contracts, but even worse they lock you in with lease agreements to the cell phones they provide. They make their agreements extremely complicated and don't explain that if you leave before a certain time, they are going to kill you with broken lease charges. I had 3 lines and phones when I switched services. Now I have to pay over $1,100 in remaining lease payments. Even while I was with T-Mobile, their service was sub par and I was still paying over $100 per line. I will never touch anything that has to do with T-Mobile ever again in my life!

I have had issues with this carrier since day 1. We switched from Verizon thinking it would be a better phone service, and T-mobile stated they will pay off everything we owe to our previous company. And we were still getting billed by Verizon for a year! Their excuses was "We have to see if we can refund you for the charges" which they were supposed to take over in the first place, because we switched to them.

T-Mobile may have the best wireless plan but their Sales and Credit depts are extremely difficult to work with. They asked me for my name, address, SS and birthdate at 6 times when I called in to order a new line. I tried to do the order online but it always ended with a P1 error code in the final step. It then asked me to call a number and give the order number. When I did this, the rep asks me for the same info again (the info that's already in the case number!), then they transferred me to the credit check dept which again asked for the same info. And then they asked for the TransUnion PIN.

This is literally my worst experience ever with cellular phones. Calls drop constantly, dead air, lousy coverage in many parts of the country, slow data. But more to the complaint I am sharing, we set up a business account and got new phones through T-Mobile - what an epic mistake that has been. Do not do that if you insist on trying out this terrible company. I have been paying for 4 phones that I do not have in my possession for 15 months now. I short pay the invoices every month, and get the threatening letters, etc. I have had no fewer than 6 "customer service representatives" promise to resolve what appears to be a pretty simple issue, yet it's not and I still am supposed to be paying for 4 phones that I do not have.

Been a customer of T-Mobile for years, had a agreement for 20 dollars down for phone. They took over 200 out of my account. Tried calling to comprise. They treat me like it's my fault. Also had 5 different people with 5 different quotes plus not getting phone.

We've been with T-mobile for 13 years, and for the past 4-5 years the service is awful, I've been losing work for my business, missing my gf's texts/calls, frustrated beyond belief... we call customer service and they talk to us like we're losers, never willing to help or compensate, and have literally ripped us off for various charges that they knew they should NOT have charged. We are switching as soon as we can. T-mobile sucks. Badly.

After being a loyal customer of T-Mobile only phone service I have ever had 12 years. My phone broke. Went to a store. The lady working (fern) could not tell me the difference between phones. Made me change my number and I didn't need to. Took customer service 2 days to clean up my account then my phone broke. Brand new phone broke under buyers remorse. They still would not replace it. Called 611. They said they would send me a phone overnighter. Well 2 weeks still no phone. I will be canceling my account. Never in my life have I been treated so awful repeatedly. How they are still in business is beside me.

I went to go jump and they told me I needed 1000 bucks for the devices I was going for, but when I got T-Mobile they told me when I jump there would be no cost but maybe for the sim cards. ** I'm pissed. You guys lied too. I paid my bill, after this month I'm leaving T-Mobile, no help at all. The jump program is for **. All lies. I would have never got T-Mobile if they would have told me straight up all lies. You can keep that ** false advertising if you ask me and a few more people I know. You got me and it's a shame. That's how you have to make money you **.

I was considering transferring from Sprint to T-Mobile but I thought I would start out with a prepaid phone. After misplacing the phone and being charged each that I did not have the phone I decided that it was time to stop my recurring payment. I called and the representative assured me that the payment would not be submitted for that month because she had placed a suspension on my account. T-Mobile representatives say one thing and do another because the very next day my account was debited for payment.

I was a customer for several years. I notice my bill going up without explanation. When I contacted them they didn't know. Changed to AT&T, never received final bill. It was just sent to collections.

Do NOT trust the representatives at T-Mobile. I called in one day to get information about their hotspot, cause we can't really get internet in our area, and the lady on the phone took my address, had me spell it out and everything. I know she had the right address, and she tells me yes they can do the hotspot for us in our area. Ok so I'm thrilled, it's cheap and a great deal, so she goes on and explains everything to me, tries to get me to switch phones over to them too, but my husband doesn't want to so I tell her no we just want the internet. So she takes all my info, and sends me everything.

Call to buy a phone. First person I spoke to she said she was unable to help with purchasing a phone and she transferred me to another department. Waited 10 minutes on hold then spoke to this person who said they were also unable to help with purchasing a phone. Got transfer again and waited 50min on hold. Guy picks up and says I'm in the wrong department and transfers me again. At this point I hang up. It is absolutely ridiculous how doing something as simple as buying a new phone they would do this. Wasted a lot of time for nothing in the end. I'm closing my account and switching somewhere else.

Issues with T-Mobile regarding replacement phones. 2 phones were stolen. They advised me I would get my replacement phones next day air. Received the phone 3 days later. When you call they treat you horribly like you're asking for something for free. They then advised me of cheaper plan with same features. When I said I'd take the plan it was no longer available.

I dread calling customer service but I couldn't sleep one night and had questions about upgrading my plan so I called the T-mobile customer service number. Not only were my questions answered but during the amount of time my rep had to transfer me and wait for me to get info he was extremely patient and delightful. Stayed with me the whole time. He had me on hold for one point while he was getting information for me and was extremely apologetic even though he was helping me and getting nothing in return.

Moved to Tijuana, Mexico for a job and had to switch to a carrier that would allow usage in Mexico and US. T-Mobile was advertising their North America plan which included regular service in Mexico. I went into a T-Mobile store, explained that I would be living in Mexico and was sold the plan as exactly what I needed for cell/ data service in Mexico. 9 months later I get a text message from T-Mobile stating that my service will be cancelled in one month's time. I called in and was explained that since more than 51% of my phone usage was outside the US that I would be cancelled. Of course more than 51% of my usage would be out of the country, I live in Mexico and told T-Mobile that when I signed up for service and bought their phones. T-Mobile gave me no recourse and cancelled my service.

It has been about a year now with our business and t-mobile. The contract we agreed on initially was never honored. We have not had a bill that shows what we agreed to in the contract. Every month I have had to get on the phone for about an hour, sometimes longer. I am so unhappy with t-mobile and wish there was some way we could get out of the contract. If we left today we would still owe them close to one thousand dollars because we would need to pay off the phones (2 iphones).

I bought a Note 4, paid 699$ for it plus activation fees. Since day one I have had a defective phone. I have done 6 warranty exchanges and right now that I'm done paying my phone they gave me two options, basically downgrade to a phone that is only 100$ that's what they try a give me or pretty much just buy myself a new one. I don't understand why I have to pay for a new phone, another 600 to 700$, after I just paid for a phone that don't work. So it would be just giving them my money for a phone that don't work. Now they want me to buy a new one. It's ridiculous.

I received a bill $609.66 and I called T-Mobile to figure out why my bill was so high and was told I was being charged twice for a billing cycle change for 2 days more than what my normal bill every month and equipment insurance services for my devices which I already pay for every month on my normal bill. In July, I could not receive a phone under my insurance claim which was a Samsung Galaxy S6 edge plus gold and I got a downgraded version which was Samsung S6 edge in black and was told I had to pay $125 for phone and nothing more which I agreed to. I pay for my service and phones every month which makes my bill $335 each month.

My advice, keep all your bill records. After 2 years T-Mobile customer I don't have record of my first and consecutive payments and bills. Few days ago I switch to another terrible company (Cricket W) and now T-Mobile send me a last bill of a full month, after I did my last payment; I called customer service and they say doesn't matter I had no contract with them and I'm in a month to month payment. They say I was paying my monthly service in advance, pure lies. I remember I paid my first installment with them (2 years ago) the very first day to get service, not after one month of service as customer service said. They removed my online account access and I don't have any way to demonstrate them I'm right. Now Im going to a brand store to try fixing this scam.

I bought a 4G LTE Hotspot to use while my primary connection was down for the week. The plan I purchased was called the SC Mobile 14GB. I assumed that "SC" stood for "Simple Choice" and on T-Mobiles site, it says "all Simple Choice plans 6GB and over on phones, tablets, and other internet devices qualify for 'Binge On' which allows you to watch Hulu and Netflix in standard definition without using your data quota."

T-Mobile went from a $25 to a $45 late fee, as if this company needs to gouge customers any more--like a very bad bank, disreputable in so many ways. I am not a victim of this manipulation, although I am a T-Mobile customer, but it makes me angry that they are so customer unfriendly. You know, T-Mobile, there are soooo many other companies that would chomp at the bit to take away your business.

Awful, just worse than bad. My LG phone needed to be replaced, phone was still under warranty and I am paying for insurance. The phone got ordered and lost in transit somehow. The shipping manifest says that it was received at the store where it got shipped to but surprise, the phone was not there. I gave them a week and if I hadn't called customer service, then UPS then the store, no one, I mean NO ONE would've known that the phone never reached the store.

My cell phone company offered a free phone promo. When I called a customer rep I specifically asked if I qualified for the promo. I was told yes based on my cell phone plan I had. Went ahead and ordered 2 free phones via monthly credit on my bill. I get my latest bill and the phone charges start appearing. Called customer service billing and am now told my cell phone plan doesn't qualify and in order to qualify I need to switch to a higher rate plan that will now cost $480 more a year. This is such a scam to bait customers into switching to higher phone plans. I was offered a no restocking fee to return my phones but that leaves me without phones since I don't have the previous phones I switched from. I was baited and now am only left to pay more in order to stay with the phones they offered FREE to me. Such a scam.

Here is my T mobile story. We are old t mobile customer service from 13 years ago. (2016 now). I switched my entire family because back in the day, their signal is HORRIBLE. Now in 2016 their deal seems attractive on monthly price plus my forgiving belief that their signal has improved since. I signed up with t mobile with a TeleSales agent named Lisa ** on the t-mobile sales department from their website. After studying their plans and speaking with sales representatives, Lisa ** gave me a promotion of Additional 20GB on top of the 6GB plan per line as a new customer promotion and because I have excellent credit with no deposit required. I know I am not hearing crazy voices, I made her repeat this information like a parrot bird several times just to make sure. We close the deal and i agree to the Free SIM cards in the mail.

I ordered the best T-mobile call plan international for 20 cents per minute. That was supposed to be for all international calls. However if you make the calls from the united states the call rates are different after I received an $870 bill. Two different sales people who I purchased the plan through never said anything about a different rate when calling from United States. This should be a class action lawsuit filed under deceptive practices.

I'm writing this review to warn everyone about how horrible T-Mobile is to its customers!! I have been trying to get them to unlock MY IPHONES so that I may switch to Sprint. They lie to you on the phone, their supervisors yell at you, they give you a song and dance. They give refuse unlock our phones. They say Apple has to do it. They left us high and dry with no cell service today. We cannot use our phones. We cannot unlock our phones. I am beyond frustrated and infuriated with this group of unprofessional people. Their service has gone worse. I cannot get calls in my own house. It never used to be this bad! Stay away!

Approximately the second week of June 2016, I received a call from my cell carrier, T-Mobile. The representative said my May payment had not been received, that if I did not make a phone payment all cell services (3 phones) would be terminated. I had a notation in the checkbook that I had paid them through Bill Pay with my bank on May 24. However, at this time I had not received my statement and had no time to look anything up via computer since T-Mobile was putting me on the spot for immediate payment or risk disconnection without being able to warn the other two concerned parties. I immediately paid the $195.01 being demanded. I was not extended any courtesies for being a very long term client or for never being late on a payment.

This is the worst customer service I have ever experienced. I have to call them numerous times to get my account or product!! They say one thing and do another! Their stores do not help either! When I call they hang up once more times than I can shake a stick!!! They say they are going to call me back if we get disconnected and never do.

I had T-Mobile for about a year and got a new phone at the end of July 2014. I moved in August, and my service was terrible. I called tech service and various other departments to cancel. They told me to wait for the new updates and they would fix. Updates came, same problem, but by now I was too late to cancel. I was stuck with this horrible unethical disgrace of a company if I didn't want to pay a hefty fine, which I did not have the money for.

It has been 24 hours with T-Mobile. Chose the plan due to the great sales person and their care to make a satisfied, happy business customers. Got home, which is 3 hours away from the store, and our cell tower box did not have a power cord and Ethernet. Called the store located in Olympia Capitol Mall tonight to get them to send me a power cord (have plenty of Ethernet at home). Person who answered phone said "we can't do that, you'll have to call customer care to get a replacement of the tower."

I changed my from Cricket to T-Mobile almost a year now. But since I changed to T-Mobile it has been from one problem to another. March 2016, my phone screen was broken. I called T-Mobile and explain to them because I have insurance on my phone but I was told I will be charged $175. I agreed to pay the amount but since then T-Mobile has been charging me $175 till today. My bill jumped up and they told me stupid story. I can't wait for my payment plan to be over so I can leave this terrible network. New people beware T-Mobile is not good. They charge anyhow and the network is terrible.

I cannot use the internet that I paid for. As you can see in the image, my data pass is still active. I bought a 1GB weekly data pass which expires on 08/10/2016 but I cannot use it. I started having problems on 7th, the 4G sign at the top of the screen disappeared, now internet is completely gone.

I have been on the phone trying to reach CS for 54 minutes, as soon as I get someone they transfer me to someone else just to ask a question for jump on demand. Am now waiting for 18 minutes before it decides to hang up on me..... WTH!??! This is NOT the first time.

Horrible service since day one. We went to T-Mobile within the 14 days return period. We only 3 days took all their equipment back due to poor network issues and not working phone. They charged us for restocking and connections over $150. They told me turn in my phone from Verizon that they will pay off $400 left. But since I did not stay with T-Mobile they refused to give my cell back the next day. Even though we close the account and returned all their equipment. So now no phone and left with the$400.00 balance on Verizon account. I was 100%. They still had my phone but refused to give back. We asked for store manager. He refused to see us!!! Please be aware.

I have been dealing with T-Mobile related problems for the past month and am rather exhausted. I am usually ok with outsourcing, but it seems to be a huge issue for T-Mobile. Lack of communication and lack of understanding are apparent and rampant. At first I just wanted my old phone number transferred to my new phone. I tried for two weeks with no success because there was constant misunderstanding of what I was saying. Annoyed, I am now in the process of cancelling my account. I'm keeping the T-Mobile phone, but getting rid of the T-Mobile SIM. There have been two mishaps so far with this process, but I'm still counting.

I switched over from Sprint, where I was paying $105 a month for unlimited data, text and talk after their rep in the store told me they could beat Sprint's price with their new Binge On feature with 2 GB of data. They enrolled me in the plan and signed me up for Binge On. They told me that the major video providers would not count against my data cap (lie), and that when I go over my data cap, my coverage would drop to 3G (lie). 2 months later, I went over my 2 GB and the internet was unbearable. Also, I went over while watching Netflix (which is one of the explicitly listed streaming services on "Binge On"). I called to complain and told them how the plan was presented to me, and a very nice customer service rep said "I'm so sorry that you were given bad info, we will upgrade you to 6GB (which actually allows you to use Binge On at no charge for the life of your time with T-Mobile".

As soon as the contract is over the phone begins to have trouble so you can purchase a new phone... they give you $60.00 trade in value for a phone you bought for close to ($700.) I took some pictures with my phone. The phone was supposed to have the capacity... (another story) and it froze. I called T-Mobile and they attempted to walk me through a reset. That did not work. I was told to send the phone and that a replacement would be sent. I followed the directions given and wrapped as was instructed. The replacement phone was worse than the one I sent in. Now it not only froze but will turn off automatically every 5 minutes... no exaggeration. In addition could not access my apps. Worse than that the bill for the next billing cycle came to $400+ which was almost three times the regular bill.

I was with Verizon for so long and I thought I would switch and give T-Mobile a chance. I'm so disappointed in their customer service department. Do I love my phone? Yes but I love my phone through Verizon. Do I love my bill? No but I didn't like my bill through Verizon? I like the unlimited features through my cell phone with T-Mobile and my only complaint is their customer service is just horribly lacking. Their claim that they have no hidden fees is just not true. My bill is as much as it was with Verizon if not more except that I have unlimited. That's the only difference. Verizon's customer service was rock solid! I am in full regret!

In April of 2016 I canceled my T-Mobile account. My family was moving to a location where the coverage was really bad and needed to change carriers. I still had a phone I was paying off with them, so when I kept getting bills that I got in the mail, I figured I was being billed for that phone. This made perfect sense. I knew how much I owed, so I was not worried when I tried to get online, and there was no account available. After three months I was still getting bills and decided to just pay the whole phone off in one go, so I called into the payment department. I had no reason to suspect foul play, so I did not pay as much attention as I should have to the total they quoted me. After making the final payment, the employee I was woking with told me that I still had an active line on the account. I told her that was impossible because I had closed all of the lines three months previous.

Don't get T-Mobile insurance. Besides paying a monthly fee for the insurance, they charge you $175 to replace your phone. Then I find out from Samsung that it was in fact a previously used phone. Then the charger didn't work and that phone insurance company (Assurant) refused to help me. Besides that I find out that my home, in the middle of a large busy suburb, has only one bar and cannot access the web at most times. Lousy coverage area for me. Also reverberation for me and my friends requiring them to call back on their network.

First off: T-MOBILE IS TRASH!! Every month you get charged with mysteriously, my phone bill just keeps going up. At first they tell you every good thing you wanna hear starting from promotions to whatever you can think of just to get you to register with them. Last month I canceled my phone insurance because I didn't need it and somehow cancels all the other insurances of the other phones in my family plan. THEY WILL ROB YOU OF YOUR MONEY.

The phone it is LG G4 metallic gray. It is the THIRD time we have to change the phone. DO NOT WORK. Text do not go out or in. Calls either. It is a TRASH PHONE. When you call T-MOBILE what happen, T-MOBILE send to you another old and fixed phone, so do not work either!!! I AM PAYING for a phone that DO NOT WORK. When I go to the store they just know the word "I APOLOGIZE." That is it. The same day another woman with the same trouble!!! What T-MOBILE DO??? NOTHING AT ALL!!! They give you a 1800 number to you to call, BUT KEEP PAYING FOR THAT ** PHONE .

T-Mobile is a joke. After being a long time customer they sent me a disconnection notice after roaming overseas even though I had called and checked with them on international roaming. Complete nightmare service, extremely disappointed and would recommend all save themselves the heartburn.

Adding International Calling. Made two different visits to two different T-Mobile stores. The first rep, Nelson did not know what or how to address my request. He called it in and all they wanted was to change the plan and then see what they could do. I went to another store in Montebello. Mark in the pink shirt also got on the phone, and of course not help. He suggested I call the "loyalty" dept. So I went home and called them. I spoke to Michael in the "loyalty" dept and of course and to be expected, got no real answer. First he said there was a way of opening up the borders, then said, that it would not let him do it. He never answered as to my rate increases?

When I was in the US I picked up a prepaid T-Mobile SIM and put $30 for the month. My phone couldn't read the SIM. Called customer service; they said it needed to be activated and to wait 2 hours. 2 hours later; phone still couldn't read the SIM. Called customer service again. Told me to jump in a taxi - $30 fare - and bring it into a T-Mobile shop. I said this option was not doable and asked for a refund.

When we signed up for T-Mobile the "deal" was that they would pay off our early termination fees and provide us with free phones if we traded in our two Galaxy 5 phones and one iPhone 5c. In return the promotion was that we would only have to pay 170 a month and then they threw in two Samsung tablets for free too. Our bill has never been less than 200 and when we had issues they refused to help us unless we went back to the physical store. The customer service rep moved to a new store and others said he did the whole set up incorrectly and would not help us. We went to the physical location the rep moved to and even dealt with his manager. We called every month and had to have our bill adjusted. We have a large debt owed to Verizon and they still have not paid it.

Friend and I went into a T-mobile store in American Canyon, CA. Manager Andy was the best so we joined and even referred 2 friends just because of him. However, after a month or so, we realized payment is extremely unclear, proration charges was ridiculous. We contacted customer service and they were helpful. I contacted them 4 times about rebates. They were helpful and promised we will get it, but we never did. We literally decided to stay with them and referred friends just because of Andy, even though phone does not work where we are. Still working with them, would be at least a 4 stars if they give more details on what we have been charged (seriously, when we switched from Verizon, they required a detailed bill from Verizon. Well they better be able to give us a detailed bill as well then). Also they really need to be more clear on the rebate process.

First off, let me say I was with Verizon for 8 years before switching to T-Mobile. I always thought Verizon didn't care about any customer, and that is probably true today as well. Now I have been with T-Mobile for 10 years, and at first they were great. Very able to help you, and would come up with innovative plans to assist your individual needs. They were ok for a few years. Then earlier this year, Jan my phone stopped working, "can you believe" 1 year 11 months after I bought it. So I ordered one through Customer care, and they never made the order. SO they said I could go into a store and get one for the same discounted price. Kyle in the Carmel IN store lied to my face about my plan, then sold me on a plan that was $120 but told me it was $100. So I get my bill, then 1 month later I find out not only did I not get the discount, but my phone bill was $120.

T-Mobile had a promo going on in March 2016 where if you bought a Samsung Galaxy Core Prime for $139.99 you would receive a statement credit for the cost of the phone ($139.99) within 3 billing cycles. I called, placed my order, verified with the rep all the above info and details, got an additional line and was told that I was all set. Well last month came around and I had not seen any credit applied so I called and was informed that this would be reflected on this upcoming (July) bill since it was not 3 full billing cycles yet. It was never applied to my July bill as I had been promised.

I disconnected my Verizon Fios in December, 2015 and bought a mobile hotspot from T-Mobile in effort to cut down my expenses. By the end of January, I found out that I was not saving any money, so by February, I returned to Verizon and called and cancelled my plan with T-Mobile. Customer service promised to sent me an email and letter confirmation, but never did. I got a bill in March and April. Another phone call for one hour. Another promise to cancel account and send email. Never happened. After careful review of the whole issue, and deciding I was just going to be making payments to get them off my back, I started getting calls from collector. Nobody would listen to me. The more payments I made to collector, the more money T-Mobile added on.

Be careful. They will steal your money first then tell you you have to buy a phone from them. They are a bunch of scam artists. Ty and Debra they will steal your money.

I opted for T-Mobile over my previous cell phone company due to a special they had for UNLIMITED everything (Minutes, Data etc.). For a couple of months T-Mobile was great with no issues whatsoever however in the past 2 months their signal/service has been terrible. I've worked in the same office for over 5 years now and all of my previous carriers have worked great including T-Mobile but in the last 2 months I get ZERO signal. I don't get 1 bar, I don't get LTE, 3G, or 2G. What I get is "No Network Connection" No signal found for mobile networks. Now I've tried everything, restarting phone, changing the settings etc. and nothing works. I even reset my phone to factory settings thinking maybe I accidentally changed the settings (which I was 100% sure I didn't) and that didn't work.

I switched from Cricket thinking T-Mobile would be so much better but I am so wrong! I never had one problem with Cricket except cell service in some locations that I would travel to. T-Mobile has been nothing but a headache and frustration! The sales guy recommended the phone I have and how great it is for photos but ALL my pictures are grainy! Half the time my texts say sending but never go through. However, whoever I am trying to send to is getting repeated texts on their end and my phone constantly hangs up in a middle of a conversation! All the people I work with have had the same issues if not worse so I know it's not just me or my phone!!! I am so mad I switched over!!!

I've been a loyal customer with T-Mobile for 7 years. I called to inquire since my old iPhone was stolen and I had no insurance at the time so I had to pay off the remaining balance plus my new phone. Now I am stuck paying two phones. It is my fault I should have had insurance on the first one but I am paying around 120 a month for one line with really slow internet now with only 2GB of internet. In my 7 years I have not called T-Mobile only for your basic questions like I locked myself out of my account. All I was given was a "thank you for your loyal service for 7 years. Sorry to see you go if you change your plan." Pretty disappointing that after all that time that's all you get with a company.

I have never written a negative review before. But the absurdity of this company is beyond belief. I have been with them for 17 years and service has just gotten worse and price has gone up, with no explanation why. I live in the middle of the fifth largest city in the US. For the past year, I have had many dropped calls and what I call "phantom call" which is when neither you or the party you called can hear each other but your phone is still ticking the seconds and minutes. I called months ago about this and they sent me a Cell Spot device, which is a piece of crap made in China that did nothing.

I've been with T-Mobile for several years and I've never had a problem until now. Ordered the S7, had problems connecting to the Internet. Took it to the store where they did some troubleshooting and changed out the sim. Still had problems so we took it back. Store informed us that since we pre-ordered the phone, we had to mail it back in to get a new one. Did that. Received a REFURBISHED phone. Keep in mind, this all occurred within two weeks, so the phone we exchanged was BRAND NEW, and they sent us a phone taped in a cardboard box. Called T-Mobile, explained the situation, and they said not to even turn on the refurbished and just send it back. Meanwhile, my boyfriend had to reactivate his old phone while the new S7 comes in. It comes in, everything is fine until we get the bill. All this occurred in March. WE ARE STILL PAYING FOR THE FIRST S7, which we returned through UPS and was RECEIVED by the warehouse on 3/31.

They are nothing but thieves! We had switched service on January 2016 and they had a two week grace period no hassle cancellation. Unfortunately, it didn't workout for us because of the weak coverage, so we cancelled the service and had returned the devices a week after. Three months after, I receive an invoice of an amount of $850 stating that I owe. I called T-Mobile and told them we surrendered the devices to the store where we bought them from. Yet, I kept receiving invoices and then calls from a collection agency and I told them, that I didn't owe anything because we returned them within the time period.

I bought a phone for my daughter and got the warranty. Phone broke and customer service was poor and insists that phone isn't covered even though I pay monthly for insurance. Moral of the story, T-Mobile is full of ** and will say anything to get you to buy the products they offer.

I am currently a T-Mobile customer. My Samsung Galaxy Note 4 decided to have a fit and completely conk out on me. There was clearly an issue with the firmware, as it wouldn't even boot properly. I decided to order a new phone (Note 5) since it only cost me $69 to do so instead of paying nearly $200 for a refurbished insurance replacement (highway robbery, seeing as how I pay for insurance monthly and never had a claim.) Moving along... Assurant issues me a prepaid shipping label, tracking number, etc. Before I return the phone I did a factory reset as well as disabled my Google account. I made sure it was wiped clean and that my account was no longer connected, as they tell you that anti-theft MUST be disabled before the phone can be considered for reimbursement.

Needed a new cell phone as mine was old. Had purchased my phone 4 years earlier and was on a flat $54/monthly payment. Wanted to purchase a new phone and keep same plan. Picked a phone. Rep Joshua told me I could keep it with my current plan and pay $10.00 a month extra for 24 months for the new cell phone. No interest, just would have to pay tax upfront. Must have asked rep at store minimum of three times, now this won't change my plan in anyway, right? I won't have to pay anymore monthly and payments will be same time of month, right? There won't be any hidden taxes will there be? He confirmed each time no change to plan. Monthly payment will stay the same except I'll pay another $10.00 a month for the next 24 months.

After being a loyal customer for 12 years, I am so saddened by how T-Mobile has treated me this past month to the point that I have now decided that I have no choice but to find a new cell provider. The callous way in which I have been treated coupled with the flat out inaccuracies I have been told are outstanding. My phone broke in early June and as I had purchased an insurance plan, I was provided a new phone. That phone was a dud and did not work within days.

When my housemate and I purchased a Samsung Galaxy Note 5 and an Edge 6 last August, we were told they came with free upgrades. After reviewing the extensive "not a contract" documentation, I see we purchased the Jump Up! Plan. Now they want us to pay a 75 dollar down payment on the upgrades, and I just received a bill for the Jump Up! Plan. The figures don't make any sense. We are obviously already paying for the Jump Up! Service.

T-Mobile store Jacksonville Florida Normandy Boulevard. I was told I can go in store and exchange my phone for a new phone that was told to me my T-Mobile service. When I got there the manager had a poor attitude and was more interested in hearing himself talk than listen to the customer and kept insisting it was the battery and kept trying to send me to other locations to buy a new battery. It would not acknowledge the other problems with the phone. His attitude was his way or no way.

T-Mobile no good. This company is a total rip after buying a phone that didn't work. Could not get signal to make call. Switching to another carrier they charge a full month service to port over number. They should not allow to do this. I am so upset with T-Mobile. I wish they would go down the drain.

Got the new BlackBerry Priv about 4 months ago. Accidentally dropped it. Called T-Mobile and their so-called insurance company. Said they will give me a Samsung. "We no longer carry BlackBerries." I said "I got BlackBerry from you and that's what I want," they said "We haven't had BlackBerry in 2 years" and I said "You have my account opened in front of you. Why don't you look at when I got the phone," at this point I was upset and I said to Kevin from T-Mobile that "You are in customer service. Find and research what you all are selling before you talk" then spoke to his supervisor David. He didn't seem to bother or have an answer. (WHY IS T-MOBILE TAKING MONEY FOR INSURANCE FROM CUSTOMERS AND CAN'T REPLACE IT WITH THE PHONE AS PROMISED???)

T-Mobile is the worst carrier have ever have. February 2016, I upgraded my phone to Samsung Note 4. Initially, I put insurance on my old phone but T-Mobile removed the insurance on my phone without my consent. So, I later called T-Mobile office. "What happened to the insurance on my phone, who removed it?" I was told "I don't know". It baffles me because every they keep sending me huge amount of money since I upgraded my phone. I have talked to different representative but to no avail. They couldn't solve the problem. I have four lines which I assume I suppose to pay less but reverse is the case I pay more than I suppose to. I will never advise anybody to use T-Mobile.

My bill is never same and I have to call in each time to resolve issue. Do not switch to T-Mobile. They are liars.

I switched from T-Mobile to Verizon on June 9. I was told since I only had the service for a week my bill would not be that high. Once I received my final bill, it was for the full month, even though I did not have service with them for the full month of June. They refused to take off the charges, even after I was told otherwise. They are just trying to scam people out of money, paying for service they never used. To think I was with this company for five years and never missed a payment or was never late in paying. It's ridiculous how they expect people to pay for something they never even used!!

I used T-Mob for years despite everyone telling me my voice sounded muffled on phone. I switched phones, tried to troubleshoot with techs, and still for some reason I sounded muffled. A rep suggested there was a network bug following my number? Who knows. I switched services, despite being satisfied with everything else about T-Mob. AT&T was out of control on overcharging for data and unlocking my phone and I came back to T-Mob. I'm much happier with T-Mob. Totally reasonable prices with unlimited data on all apps. The network isn't always the strongest in my house, but I am happy to have to have just an ok connection from my bedroom in exchange for reliable billing.

Service use to be terrible but is now good. However the customer service is the worst I've ever had. I have a tablet and I am supposed to be able to watch unlimited Netflix without it subtracting from my monthly data (also not having an unlimited data plan is moronic). This has worked for only half of the 6 months I've owned it... I have called them 8 times... Each time I'm told someone will call me back after looking into the issue. I have never once got a call back, and every time I call back the issue was not looked into and or nothing was done... Pathetic.

Just another lying, deceiving cell company. My groan is how we signed up with these bandits. Upon signing we were congratulated into the puke pink family circus. Ok...we were told we were receiving gifts for being family. They sent us to another store to do so since they did not have any gifts in stock on their shelves. We were accepted with open arms at the other store... so it took off. You can have this and that and it went on and on. So we brought home 2 Bluetooth devices and 2 wireless sound boxes. That's all. To discover now we are paying for this ** after all... for a total of 600.00. No way out. We can leave them but we are stuck paying 600.00!!! Amount is due upon leaving. So now were stuck staying with them until Oct 2017. Of course we can pay on these toys on their website to pay off early. Dumbasses? I guess we were. Just be careful with their sales pitch.

Promised large network and specific coverage areas because communication for our business is extremely important in that we deal with clientele and partners in different time zones. Verified networks in each location before the move to T-Mobile. First Handsets lost for 45 days in receiving shipment to business partners in other states. Window for transfer handsets reimbursement period not open to get credit to the tune of $2,000 lost.

1st issue was left non-resolved. Me and the corporate office worked the same schedule and were unable to keep in contact with each other. Was promised S7 Edge upgrade from 2 reps. 1 on phone, 1 in store. Rep. on phone informed me to just pay half of the phone off and I can upgrade. So I paid half the phone off by going into the store, where the rep. in store promised me the same. So the date the S7 Edge was released I went to go pick it up... Unfortunately they told me I owed a balance so I cannot upgrade and cannot get the promotion for the free Gear VR w/ S7 Edge.

A couple months ago me and my husband were with AT&T which we loved. We were just looking to get our $180 bill cheaper. So we saw multiple commercial for T-Mobile how they all pay for you to get out of contract with your current carrier. SO we go to T-Mobile, the employ helping us said T-Mobile will pay for you to get out of contract with AT&T which out balance left with them was like $1000 which she told me they, T-Mobile would take care of. Long story short I got the MasterCard from T-Mobile today to pay off my AT&T for half $593.04 and I called and ask what he pen to the remaining balance and they told me it was deny.

When my family changed its phone service from Sprint to T-Mobile, we were made assurances that T-Mobile would far exceed our experience with Sprint (which had always been superb but T-Mobile was offering rates and new cell phone for much less than we had been paying for the otherwise excellent service provided by Sprint). I am a fully disabled vet and we live on a meager income from my service to this nation so saving money is always an issue. However, while T-Mobile advertised great rates and outstanding service they delivered the worst service and poorest mobile access I have experienced since mobile phones hit the market. We have asked them to increase their accessibility in our area but they say that is not presently scheduled to be addressed until 2019 or 2020. I may not live to see that event. In my lifetime of 68+ yrs I have never experienced such total disregard by any company I have ever dealt!!!

The person set up to great customers coming in the door did not acknowledge I was a customer until I literally waved my arms. He put two other people in front of me because he assumed I was with another customer because we looked like we were the same race. Come on, the service guy was ** so he should know because I look the same race doesn't mean I'm with the other customer. All he had to do was ask if I needed help instead of walking away. Service sucks at T-mobile and in particular this store.

This company is the WORST I ever dealt with!! From day 1 I was lied to about the price a month I had to pay, and the service I'd receive. The phones were crappy and kept breaking and frying after only a few hours of use and to fix it they'd send us an outdated phone and charge us the same amount as a newer phone! I have many, many other complaints – but what makes me furious is their "no contract" service... but you can't cancel their service without paying them money... EVEN WHEN ALL THE EQUIPMENT AND BILL IS PAID OVER THE AMOUNT OWED! I should have had a credit of 70.00 owed to me and they gave me every excuse why they CAN'T refund my money. First it took 5 days to process, then it took 30 days... I had to call back after 30. I did. They said they could issue me a gift card for the amount owed to me but I'd have to call back in 10-15 days while they wait authorization. WTH. Pay me the money you OWE me!!!

I purchased a hotspot device to use Binge On service. The connectivity was sporadic and weak. Streaming was never an option, and internet connectivity was poor. Note that I live in an area not serviced by cable or DSL. I worked with T-mobile 4 months with the continued promise that they were going to perform work on a tower within 1 mile of my home. The service never improved. Finally I cancelled the $40/month service charge and asked if I could return the device for credit. They would not allow a return, but told me I could use it if ever I decided to reconnect with T-mobile.

Had terrible experience with TMO customer service. Samsung BOGO plan (buy one get one free - through visa credit) offer inspired me to switch from AT&T to T-Mobile. Through T-Mobile customer care, I agreed to go with Samsung BOGO plan on 28th June 2016. I received confirmation email and also confirmed by TMO representative named Kiran from BD department based in Liberty Lake Washington. Representative instructed me to wait for phone to arrive before applying credit code online. After receiving phone on 7/1, when I entered provided activation code, it displayed as invalid. Escalated issue to T-Mobile's customer care through phone and they admitted their mistake and promised to fix it in couple of hours. After 2 hour, they informed me on their system, date of activation of the devices was 29th June instead of 28th June, which was last date of eligibility of BOGO plan.

When my phone acted weird while on vacation, my son helped me find a new one. Edgar at the Chapel Hill mall T-Mobile store was wonderful. First he turned my phone towards me and explained what was happening. He ran a diagnostics and everything seemed fine, but the phone was turning off and on by itself, I had installed a new battery just before leaving home. I picked a new phone and when we were 99% complete in transferring my info, my old phone turned off and on AGAIN. Edgar was very patient and helped us through the entire process. I wish I had an Edgar at my local T-Mobile store.

I placed an order on Samsung Smart phones with "2 for 1 deal for Samsung Smartphones" (which was called BOGO deal) on June 28, 2016. However one of the local T-Mobile rep found that the order was not correctly made and he advised me to contact customer service right away. He told me that the sales rep made several mistakes: The contract was not valid for 2 for 1 deal. The sales rep asked me to sign the lease contract instead of purchasing them. I asked the sales rep "Why should I sign for the lease?" but he told me that I had to do it if I want to get the deal. This, however, was not correct. He finished paperwork on 29th of June after the deal was over. I finished sale before 11 PM but I do not know why the sale had finalized on the following day so that I could not get 2 for 1 deal. He did not set up the account as "Trade-In" so I could not get any trade-in deals.

I was a T-Mobile customer when I closed my account to move to Verizon. I phone T-Mobile to make sure there was no money outstanding which they confirmed. About a month later, (February 2016) I received a bill from them to the value of the WiFi range extender I had. I sent the carrier receipt to them and they confirmed receipt of that and, again confirmed that no monies are outstanding. About 3 weeks later, I received a letter from Convergent (a collection agency) collecting on the WiFi range extender. I phoned T-Mobile again, sent the carrier receipt again and confirmed there was nothing outstanding. They admitted their fault and stated that the account should never have gone to collections. They told me that they will call Convergent to cease the activity.

I bought one of the T-Mobile promotions where you upgrade your phone you get a free tablet, and all you have to pay for the tablet is data and insurance. However since my first bill in October 2015 it comes with the tablet monthly charge, and every single month I have to call T-Mobile asking someone to fix it. They do fix it subtracting the tablet amount from my bill manually, but no one seem to fix it or "know" how to fix it for good in my account. Every time they promise it would be fixed but it doesn't. And every month I have to call them and explain to the rep what is going on. It has been the worst experience I've ever had with billing - even worse than Comcast! It's exhausting. If they cannot resolve their own billing mistake, on their system, I wonder what a mess it must be.

For over the last 2 weeks, T-Mobile's website has been unable to give me the usage details on my phone numbers. I called and was told that many parts of the site were under construction, be patient!!! Unfortunately, this problem happens too often and T-mobile should either get their act together or hire another firm to manage their site.

Every other time I try to pay my bill, their website is down or malfunctioning. Not even over exaggerating. Very inconvenient even when I'm trying to pay my bills. Horrible experience.

Let me start: I called T-Mobile trying to switch over from Sprint (was offered better pricing for the service). The representative told me that I in fact qualified for 8 lines and asked to give a deposit ($200) because it was a lot of lines. I gave the deposit and received the SIM cards (without selecting phones) and called customer service to select the phones (I was advised to do that by the original customer service rep) but to my surprise the NEW representative told me that I was given the wrong information and that I didn't qualify for the 8 lines; I was ok with that. The headache started when I asked to get refunded for my $200. They would transfer my phone calls to 10 different people, to whom I had to explain the situation but no one seem to be able to help me getting my money back! I started a claim with my bank to get refunded, which my bank got my money back after I shipped all SIM cards back via USPS – I had to pay to return fee.

T-Mobile needs to either train their salespeople well and ask them not to lie or stop lying themselves about their 'certified preowned' products. I was told CPO meant that someone had returned the phone because "they didn't like the color or something" and that there was nothing wrong with the phones. LIES. I broke my first 5s phone and my second (also CPO) malfunctioned within 3 weeks. I missed calls from people automatically (I mean someone was standing next to me and giving me a call to test this thing out!) My phone would die at 30%, 20% and sometimes stay at 1% for an hour while I was on youtube. It would start going berserk when it was charging and I tried to use it.

I am writing this review because I cannot believe what companies can get away with. I have been with T-Mobile for a little over a year. When I started my service with them, it was a single line with unlimited data. I bought an iPhone 6 through them and they add a monthly payment to slowly pay for the phone. The phone retailed at $749.91 and I paid $248.01 upfront to minimize my monthly bill. Even with a pretty big chunk taken off upfront, my bill was still $120 a month. When I decided I wanted to switch service because it was way too expensive, I went into T-Mobile to see what I had left to pay on my phone. I was told there was $167 left on the balance and I had to pay that off before I cancelled service. I asked if I would be charged for anything when cancelling and they said no and whatever month I was in, the bill would be prorated.

I'm not one to write reviews on places. Never really seen the need to. And I know this is pointless but to save someone the money, time and headache I'm going to voice my horrible nightmare experience. We switched from Sprint (let me be clear) for no other reason than they claimed they could give me the same plans and save me money. Had nothing to do with Sprint service or customer service because they were great in both which shouldn't have left in the first place. We went to the Loganville store and the guy fed us these bogus numbers for unlimited plan and said that if we turn our current phones in we would get free phones and accessories. Hahaha no. That was lie number 2. They would also pay off what we owed Sprint $650 per line. Lie number 3!!! Lie number 1 of course was how much we'd be paying. Said there was no activation fees, no surprise crazy first bills, etc. That was the 4th.

Not good experience the service. I buy service the internet never working good. I make call to T-Mobile their tell me have problem the signal.

I subscribe to T-Mobile for 10 gb of Data. First of all I was never able to view data usage on their website. It was always down... or it could give me access to my account... That was my first red flag. One day I tried again to get into my account and it let me get into the billing part of the website. Still no usage viewing, still a message that the system was down... Check back while in the website. I paid my bill before the due date. Well this morning I tried to get online and could not. Its June 29th... My bill was due the 25th. I've paid early. So no access to the internet... so I called T-Mobile. They informed me that I had gone over my usage. WTF? I thought HTTN HELL TO THE NO! They tried to tell me that I had used it streaming. I don't stream... Then its this and that... One of their loyalty people hung up on me when they suggested that I upgrade!!! REALLY the answer is to pay more... and NOT GET WHAT I PAID FOR.

My girlfriend and I switch to T-Mobile and we're supposed to get reimbursed to pay our other wireless company. They didn't honor the agreement. Waited over 2 months and finally my girlfriend gets her reimbursement for 97.88 instead of the 550 she was to get and I did not qualify. How can that be when we are suppose to get reimbursed for switching. They gave us a BS excuse and now we have to pay a combined total of over 1,000 dollars. The worst part there is nothing we can do. It's a shame that this is being done to hard working consumer. T-Mobile deserves negative 10 stars for unethical treatment.

I've been a long time customer with T-Mobile. But for the couple of months they've showed me the ugly side of them. It started in August 2015 when they were advertising the 2 for 100$ joint plan. I put my mother on my line because it was suppose to be 2 lines for 100$ a month. Come to find out that was not the case, my bill came out to be way more like almost 200$. So I ended up taking her off of my line in October. T-Mobile was giving me trouble with that, mind you it's suppose to be no contract. Then on top of that once I took her off they kept charging me for her line.

T-Mobile are a bunch of criminals. Talked to their technical support one night about a problem with my phone. Told me there was an issue with the phone. They will send me a new one. Got new one, returned old one. Fast forward until today June 26 2016 got a text that I owed them $625... When I called to find out what was going on they said because of water damage. There was no water damage. The customer rep told me he could help me by taking off $275... Spoke to the supervisor which I got his name. Told me the sticker is missing and it can only come off with water contact. Told him there has never been any water damage. Have his people pull it apart and check it. Then it went from being water damage to it could have gotten moisture in the back of the phone. Without physically checking the device I was charged for a water damaged device all so they can meet their profit margin. Now tell me if that is not CRIMINAL...

Had problems almost every day accessing internet; finally used McDonald's free WiFi for most of my work. When I transferred overseas and tried to cancel my service had to talk to three different people to get it done. Was told they couldn't just stop when I advised but had to wait for end of billing period; hard to believe for a high tech company. That cost me three weeks of paying for service I couldn't use. I will never ever subscribe with them again.

I had a T-Mobile business sales rep from Central West End, St. Louis come into my place of business. Her name was Tatiyana and she was with another flaky salesperson named Scott out of Oklahoma. Anyways, they sold me on switching my phones from Sprint over to T-Mobile (Sounded all great at first until afterwards when trying to get my Sprint bill paid, etc). Both of these salespeople should be reprimanded, unless Tmobile tells them to sell to people the way they do.

I have been with the T-Mobile family plan just a little over a year now. I left major carrier to save money. At first they were good as in flexible with payment arrangements. Anyhow since this new year 2016 I have had nothing but problems with T-Mobile. Their so called Jump Program is BOGUS ORDEAL!! My local T-Mobile store always has new trainees that do not know how to properly apply payments, and I am stuck with having to pay for an overly priced smartphone device (JUMP-UPGRADE) within a short period of 30-60 days!!

My credit is not that great so I couldn't afford a new phone when mine broke. So my daughter in another state decided to get me a phone on her T-Mobile account and transfer my family plan which was my daughter in Galveston, TX and me to her account to my daughter in OKC on my account. Had a lease phone and it was never explained to me that if I move from one T-Mobile account to another I had to pay off my daughters' phone. Plus on top of that pay a lease agreement account to transfer. "NEVER EXPLAINED" here in Galveston, TX or in OKC. In fact the rep there in OKC told me I would be getting a final bill from my plan for 232.00 to pay off my daughters' phone in Galveston, TX.

I purchased insurance but the deductible is based on the price at time of purchase, but no one reveals that price when you purchase a high priced $10 insurance. Now my phone is no longer worth that month, only $350 but the deductible doesn't change despite the change in value, so they want $175, so despite "my insurance" total costing more than a new phone. I waited on the phone 20 minutes, there was a constant recording to go to the website for a faster way to file. I finally went to the website only to get the message the website is being updated please call. When someone finally picked up they told me the whole system is being upgraded I should call tomorrow!

I have been with T-Mobile for over 10 years. I have never had any major problems with them. I say "major", because no company is perfect. I think the rates are reasonable and customer service is "da bomb". I would recommend T-Mobile to anyone looking for a new carrier.

In December 2015, we bought a brand new Samsung edge 6 plus from T-Mobile online. It was paid in full at time of purchase. In April 2016, right after a software update had been made, the device started acting up. I called into T-Mobile to try and see what could be done or what they thought might be going on with it. During the call with the T-Mobile tech support, the phone (edge 6 plus) was completely dead. I had to PLUG IT IN to charge so we could try a few troubleshooting techniques. The tech. knew the phone was dead and charging, as she had to wait a few moments for the phone to be charged and restarted. Once the phone was charged and on, the screen was unresponsive, the home and back buttons were constantly flashing, I was not able to manually enter the phone, so, she suggested factory reset.

I switched from Verizon to T-MOBILE. Biggest mistake ever. They claim to pay up to 650 switch. They gave me 170 on a card number which I couldn't even get cash off of and I traded in a brand new phone number. They claimed they would pay 275 and it would go towards my new phone. It's been 4 months. I still haven't received those credits for my phone that I turned in at the store. I am being asked for receipts and proof that I turned it in. I have been transferred from department to department and put on hour holds, with no one coming back on the phone to say anything so I'm assuming they just wanted me to hang up in which I finally did. Never received a callback.

I have been with T-Mobile for 10 years now and I have never had any issues with phone service or customer service. Recently I went to Sprint to try to save money on my bill and returned right back to T-Mobile one day later. T-Mobile welcome me back with open arms and I will never make the mistake of leaving again. I am more than pleased with T-Mobile and rather spend the great rate that I do pay for my current plan than be with another company just to save $20. Keep up the good quality and excellent customer service T-Mobile.

T-mobile is promoting this binge on feature. Sounds great right until you get that text that your high speed data is all used up. You can control your phone plan from your phone or computer. I check this out and it says that binge on is working and is part of my account. I make a call to customer service. Number 1 the noise in the background. You can't hear the person talking to you. Number 2 you can't understand the representative. Number 3 they can't figure out why this is going on and give you the run around.

I am not one to complain or leave horrible reviews; however I feel as though I have to share with over 5million people who have liked this page, my personal experience with T-Mobile. The end of November 2015, my Samsung Galaxy S6 was giving me many issues. So I called my trusted cellular phone provider to inquire about a new device. Keep in mind I pay $10 per month for insurance which completely slipped my mind. It was T-Mobile's job at that point to make me aware that I should contact my insurance. Instead, they told me that they would ship me out a replacement device and I was to send my defective device back to them. I received the device the end of November, beginning of December. I apparently had 60 days to return my defective device.

They provided me false information and that led me to believe that I can use some services safely. I called several times to make sure I am not being billed additional charges. They assured to me that no extra charges are added to my bill and I can go on in using the service freely, which I did. The next thing I know, I received a bill of $570. It took several calls a lot of debating to finally reduce it to $200. I have been with T-Mobile for 10 years now. I have bought several phone devices from them at full price. I have referred several customers for them, including my work phone lines, and bringing my work phone lines was an extremely painful process. It took over a month to transfer the phones from another provider to T-Mobile due to the lousy and unskilled T-Mobile workers. I had to call T-Mobile everyday for hours and hours. It was so bad that I am so afraid to switch the lines to another provider.

I was told by a T-Mobile agent that T-Mobile would pay our cancellation fees with Verizon but they did not say that part of the buy-out program for one of my phones will to my bill. Verizon charged me $513 for the phone I was getting financed after I moved with T-mobile. When I traded in my phone T-mobile gave $180 for the phone from Verizon. When submitted the paperwork to claim cancellation fees T-mobile only gave me $333 instead of the whole $513. T-mobile said the other part which is $180 went to my bill. They ripped me off with $180 dollars.

T-Mobile keeps sneaking in unnecessary charges, and we often get inconsistent information from reps. Unlike our old carrier, the customer service is usually agreeable and professional, BUT: We originally switched to this line last year because of a great plan deal at the time, and the promise of reimbursing us the full cost of cancelling service with our initial carrier. Eventually, apparently the T-Mobile store had conveniently forgotten about our reimbursement. We had to press them multiple times for them to even begin the processing. This was forgiven, but the next year we noticed that T-Mobile "mistakenly" had added insurance on 2 of our phones at one point, without any notice at the time. Customer service apologized and promised to cancel the insurance and credit us next month. This "credit" was not even the full amount that we should have received, albeit small!

Since 2008 till I'm T-Mobile customers. I have family plan 4 lines and I have phone insurance each line phone. My wife phone had overhitting and unable to open all applications so, I did call customer service and I did explain the problem and they trying to fixed online but they can't. Finally they send me other phone just exchange and I did send them the old my phone with UPS. However the new phone is not working - the same old phone problems overhitting and I call customer service again. I explain him the new phone same issue, he order me again but I couldn't get it almost one week.

I switch to AT&T back in Jan. 30, 2016 'cause their signal was sucks. I called the customer service 2 weeks before I switch. I was told as long before my billing cycle which is every 5 of the month I don't have to pay my service because I already paid my service 1 month in advance, except my phone balance. But if I switch after my billing cycle I have to pay my service plus the phone balance. So ask them I going to switch because of your signal is sucks. Since I have 6 line on my account, I only fort 4 because we only need 4 instead 6.

I switched 4 lines from Verizon because T-Mobile was offering unlimited data, and would cut my bill in half. I was told I would receive a Visa card for the amount I owed still on the 4 iPhones I turned in (for the exact same iPhones). The store personnel said to set the phones up through my business, as they could give me a better price, so I did. The Visa card NEVER came, because as a business, I get a "credit" on my bill (not what I was told). And to make it really worse, they only credited 1/2 the amount I owed on the phones. So, it cost me $2800.00 upfront to switch. And the coverage sucks compared to Verizon.

T-Mobile advertise a $100 up to 4 lines campaign but they charge you double the amount. I fixed the problem but the following month they charge you again more money. Government needs to regulate fraudulent campaigns and fine companies.

Rural areas where no T-Mobile towers, customer has 50mb of data coverage before extra charges incur. Before moving service to another provider, called T-Mobile and paid final equipment charge of $103 on 31st of month. Monthly service ended on 2nd of month. CSR informed that on 3/31 that I had a $108.93 credit balance on account. Switched service on two lines on 4/4 (that's two days of phone service only with no equipment charges owed). T-Mobile sends me a bill for $116.52 for three days of phone service for 2 lines. That's after they applied a credit for $109?? Bunch of stuff - don't go with this company. Their coverage stinks and what they charged me for three days of service for two lines is totally ridiculous. Beware.

I just changed to MetroPCS that is owned by them and now the internet works perfectly everywhere and also is cheaper.

that managers gave me credit. I keep calling every day but they just transfer to each other and NO ONE takes ownership of this case.

I have called 6 times to T-Mobile about getting a bill that is $100 extra from my regular payment. Called and was told that since I made an equipment payment for that amount I was now being billed on my account to make up the difference in payment. I did not make an equipment payment. I paid my regular amount but it got misposted by T-Mobile. Lots of apologies but NO action nor solution so I escalated the call, spoke to a "manager" called Adam ** who said it was adjusted on my account and should see a zero balance in 2-4 hours which I did, yet the next day there was the $100 charge back on the account. This is now 4 days later and I'm getting text messages telling me that unless I pay the $100 my account will be disconnected!

Moved 2 lines to a 2nd account and asked for the 1st account to be closed and the bills to be moved to the 2nd account. They said okay but did not close it, & continued to bill the account. Since the account was suppose to be closed, I did not pay and it was sent to collection even though multiple calls were made and supposedly fixed. The remaining lines that were suppose to be canceled, were a tablet and an unused cell. I did use the tablet on wifi but it also pulled from T-Mobile signal so they are claiming the bill is valid. They deny any responsibility & keep saying it all belongs to the collection agency now.

I am a 100% - permanent and total disabled veteran who is also disabled from social security. After finally getting the government discount (I'm a military retiree) T- Mobile changes my billing date from the 1st to the 20th. I only get paid on the 1st. My options given, cancel the discount to go back to original billing date or wait a few days after the 20th to manually input the 1st every single month. I was never informed this by phone where I did this. This is fraud and switch and bait.

Was not greeted or acknowledged at all when I walked in the door. It took about 20 min to be acknowledged, then was given an attitude by Marlon. Terrible place, it should be shut down.

I have had T-mobile for years, and it has not been until recently that I have had so many problems with them. First, my phone bill is on automatic bill pay, so I typically do not pay attention to how much I am paying. (Since, it should be the same amount every month). Well I was wrong. Last month I downgraded my data plan because I was paying more than anyone should pay for a single line of service. Of course my plan was downgraded but my billing detail still showed that I would be paying the same amount. So I turned bill pay off and went through the billing detail and paid what I was supposed to. After a couple of days my phone slowly stopped working and eventually said "No Service". I call to see what the issue might be and the representative tells me they suspended my service because I still owe $30 for a restoration fee.

I switched to T-Mobile from Sprint. T-Mobile was supposed to payoff my Sprint bill for switching. The girl told me to bring my final bill because the website was too confusing for the reimbursement. Did that and tried multiple times to get status updates and kept being told it was being processed. The customer service line even told me it was being processed. Needless to say it never was processed and my 60 day window closed so I ended paying my final bill to Sprint and immediately switched carriers again. Also I was quoted a lot less for my monthly bill and was actually paying more to T-Mobile than Sprint. That was the main reason I wanted to switch. Never again will I use T-Mobile.

Put approx. $180 on a V10 LG smart phone from a Spokane, Washington T-Mobile Store. Right away I videotaped a train from the engine to the caboose going by me so I could share this with my grandchildren who are small and love these types of things. It never recorded it!?? I also purchased this phone to coordinate between 3 way calls, drop one off the call to get another on the 3 way call, and also be able to drop a specific caller off of the phone as needed. This feature was a hit and miss option since the phone was a bad or corrupted phone. I complained over the next few weeks and all I was doing was giving them free troubleshooting on a bad piece of equipment and was also training the idiot on the other end of the phone from T-Mobile customer service. Next call after a few more weeks they mailed another V10 LG to replace the one I had.

DO NOT USE T-MOBILE! T-Mobile deliberately auto-ticked the auto pay option even though they did not inform me I had to un-tick it to NOT be auto-enrolled. They then refuse to refund me the hundred dollars on a data plan I didn't want auto renewed for, because they think their terms of service protects them. All they tell me, after many times being put on hold and transferred to many people, is that it's stated in their TOS that I don't get a refund for a payment I've made. But I didn't choose to make that payment, they never told me to check to make sure I wasn't being screwed over by them! This company only gets away with this nasty trickery because it's a massive monopoly! I can't imagine how utterly bankrupt T-Mobile would be if they were forced to refund all the money they stole from their customers! Someone should create a CHANGE.ORG petition about their nasty business practices!

T-Mobile we've had 10 plus years. I added a line to help my sister have access with a mobile phone. After a year the line was suspended twice. The second time at the recommendation of the representative. Checking the billing, I get charged $10 per month even when it's suspended. When using it, I get charged $10 a month and more tax. So I chose to cancel the line. After talking to the representative, she said it would be effective as of this day, June 2, 2016. Next the representative warned me if I were to phone to ask any questions about my account. A call to ask about anything my account, not just that number being cancelled, it can delay this procedure 8 more days. Checking online does not trigger this delay, just a phone call to discuss anything on my account. I thought it odd and told her that was not a "user friendly" policy and procedure.

I thought T-Mobile would save me money when switching, and loved that there was no contract and you can leave them at any time. THIS IS FALSE INFORMATION. I cancelled my 2nd line once. Both phones were paid off and confirmed with T-MOBILE. Once I moved the last line to VERIZON a week later they started to bill me for over $200 in payments. How can I cancel a line and pay off both phones and then be charged for the phones once again and to pay a cancellation fee as well for both lines WHEN THERE IS NO CONTRACT? THEY ARE SCAMMERS. I never ever had a problem before switching companies ever till now. They false advertise and constantly switch billing payments. I refuse to pay any cancellation fees on either line when there's no contract. I paid off the phones which is why I waited to switch the one line but am being harassed by them to pay knowing they are in the wrong.

T-Mobile had a buy one get one free promotion for the SG7. We were told if we added a line to the account that one of the SG7 would would be free. The rep in the store said it was all taken care of and we were good to go. Well we found out that the rebate was never turned in and now we are paying for two phones. When we tried to call T-Mobile we were told it was being handled and we were supposed to get a gift card of some sort, of which never happened. Then to add injury to insult, we called and requested a payment arrangement, gave them a CREDIT CARD number and payment was processing; we then woke up to NO phone service.

We, like many, switched because of the deals they promised. Turns out that not only were we lied to, T-Mobile is aware of the practice and unwilling to do anything about it. When we switched my wife wanted a new phone and while we normally buy our phones outside the US for far less they offered to sell us the new iPhone for $649. I wanted to pay for it then and there but they didn't have the one she wanted in stock so they 'ordered' it for us online and had it sent to our home. They told me I would be able to pay it off online. When I tried to do that I discovered we were leasing the phone only and would have to pay an additional $200 to buy it.

I bought a smartphone and "Simple Choice" plan a month before going to Japan, where the plan would allow me texting and internet browsing. Everything worked in the US, but in Japan nothing did. I called customer service and got nowhere with the six or seven folks I spoke to. Beyond the few simple steps they ran me through using their handy-dandy troubleshoot guide, they could do nothing for me or find anyone who could. They apparently inhabit a dark, locked room with no access to anyone who actually knew anything about their company technology. After maybe a week, i.e. 10 calls to them, somebody asked if a red dot appeared at the top of my home screen. One did. "That means you have a defective sim card," he explained. The diagnosis took 2 seconds. But how to fix it? The right card is not easily found (if at all) in Japan, and they wouldn't send me a replacement.

Warning to all T-Mobile customers! Keep an eye on your bill because this company seems to operate on shady business practices and billing fraud. If you don't notice and/or ask, they'll charge you for things you shouldn't be paying for. I just contacted them for the second time after seeing a late fee on my bill even though I'm enrolled in their auto-pay program. My bill was late because they didn't process the payment on their end, and then they tried to hit me with a late fee. I talked with Customer Service and their response was "Sorry about that -- we will refund your $5 to your account". If I didn't ask about it, they would have charged me and gotten away with $5 extra dollars.

I contacted T-Mobile refill line to add more time to my due monthly service plan using 2 different credit cards resulting in my credit pending state of $194 between two cards. This is very frustrating when a company ties up your money and give you no service. They extended my plan a couple but doesn't help when they slow your data down because your bill isn't paid which I was trying to do.

I've been with T-Mobile for yrs. My son pointed out to me that we've purchased new cell phones EVERY year since we've dropped the insurance. Last year they made sure both of our phones couldn't use any other wifi except for theirs. This became very irritating and was eating up our data. Online support couldn't help, they couldn't help in the store. The phones were a yr old, we purchased new ones. My daughter keeps an iPhone, she didn't have a problem. This yr. my phone out of nowhere has a Sim Card Error, they're saying it has nothing to do with the Sim card. And since my warranty with the cell phone manufacturer is up I may want to purchase a new phone.

T-Mobile has been a nightmare. They are so unorganized and it seems that their departments do not communicate with each other. I sent them the equipment back in March. I received a letter from a collection agency on March 11. The due date was March 15. They received their equipment on March 7, they auto debited my credit card for that amount on March 13. Can someone explain to me why they sent me to collection when they owed me money? Today, I received another bill from them. Thank God I kept a record of all their mess. Too bad we can't this company to collection because there is no law to protect US the consumers. Run away from T-Mobile as fast as you can and never look back.

My husband and I have been with T-Mobile for years and even when we had a problem they always would fix it and make sure we were taken care. Just recently things have turned for the worst. My husband's phone wasn't working last month 4/2016, so we went to the closest store and they put an insurance claim in because they thought it was the device. A new phone came in the mail and my husband mailed his old phone back. After charging the new phone completely it still wasn't working. We had no idea what the issue was so I said "call customer service. They always are better than the stores." He calls from my phone to find out the entire time his s card was deactivated and boom his phone get signal again and he is able to use it. We took the apology and moved on even though it wasn't our fault or his phone's fault.

I will be going back to Verizon. This year with T-mobile has been a series of hoops. Refurbished phones replacing refurbished phones because the SIM card holder in this model of Samsung was manufactured poorly. And the warranty fees have been really a false sense of security. I miss my iPhone. I miss getting service no matter where I am. I have definitely gotten the run around with T-mobile. And in the end they cost just as much as anyone else if you consider the amount of headaches there are in dealing with them.

I cancelled my service with T-Mobile many years ago and my account was paid in full. Now many years later, Midland Collections are calling me trying to collect $400. It's a waste of time trying to explain to Midland that you don't owe T-Mobile any money. They only focus on trying to get you to give them your bank account number. As for T-Mobile, they only care to give you customer service or talk to you if you want to buy something and won't put you on hold. But every time I try to call and resolve this billing error I get transferred from person to person staying on hold only to hear, "May I put you on hold while I verify your information?" At this point the only thing I can say is I give up on trying to fix and don't know how to.

Recently switched to T-Mobile. I regret. Honestly it all looks like a scam from T-mobile. They assured us that T-mobile will payoff device balance when you switch to them and buy a new phone. Salesperson confirmed before switching that T-mobile will payoff device balance by switching to T-mobile, and we just have to bring the final bill from Verizon. So we trade in our perfectly fine working 1 year old phone to T-mobile. We had to buy a new phone because salesperson told that is the plan requirement.

I had service with T-Mobile (no contract). I paid my bill and switched to MetroPCS whose monthly billing is less. While in the store with MetroPCS, T-Mobile was called to verify pin number and that account was paid up IN FULL. I asked the customer service person to double check because I did not want any surprises. Again I asked, "If I do this today, there should be nothing due or issues coming up, correct?", to which they replied "Correct." Two months later I am being billed a month and a half (time I have been with MetroPCS). When I called T-Mobile they tell me my account is not active. I called again and after repeating the issue, the 4th person I was transferred to said it was because the billing date was coming up so they prorated the bill. They acknowledged I was with MetroPCS but are charging me anyway. They claim the so-called recorded call was unattainable. I should not have to pay when my phone was not active.

The worst customer service experience I have ever had in the United States. I would highly recommend you do not use this store. I had been in three days in a row trying to solve connection and billing issues. I went to the T-Mobile store in Golden Valley, MN to speak with the store manager in the hopes of getting competent help. Mick **, the store manager was nasty and very abusive. He is highly unprofessional and a very angry person. I was overcharged and then told there was nothing they could do about it.

Dec 6, 2014, our family changed its cell phone service from Verizon to T-Mobile after carefully evaluating coverage and reviewing the offer to purchase eligible Verizon phones. For my one-year-old Samsung Smartphone, we were provided a VISA Debit Card and told we could use it in any store to buy things as we would with any other debit card. The card NEVER worked, and it was incredibly humiliating every time the card was tried and DENIED. I spent about 3 hours waiting for assistance by phone six different times during 2015 and I was provided some codes that also NEVER WORKED upon attempting to make a purchase.