T-Mobile Reviews

Upon switching to T-Mobile my husband was promised a payoff on his old phone with a different provider which was the promotional offer that was being advertised in June of 2015. Last month which was April of 2016 I had some repairs on my phone that needed to be completed with my cell provider Verizon. Upon looking into my account we were informed that almost a full YEAR later T-mobile never paid off the Verizon service for my husband and held their end of the bargain. I was still paying on a phone that they had promised to pay off. We would have NEVER known had my Verizon rep not looked into it.

I was told by a T-Mobile agent that T-Mobile would pay our cancellation fees with Verizon if we did two things: do the paperwork within 60 days and switch the old phone number over to T-Mobile. I asked the T-Mobile agent very specifically if those were the only two things. She told me that was all that would have to be done. I asked her again to make sure that we were clear. She assured me that was all. My daughter went to change her phone number over and she was told that she would have to buy one of their phones for an extra $35/month ($700). She already has a iPhone 5s and it works just fine with the T-Mobile sim card.

I have used my new Alcatel Onetouch with brand new LTE 4G service with T-Mobile through Metro PCS and can not even get a web page on my cell phone. After investigating I learned from Google search that many, many people have same issues with T-mobile LTE 4G service. It is fraud and must stop. No one cares while the 2 companies are getting paid by us for their bad service. I am forced to drop to 4G instead of LTE while I was promised 70% LTE data transfer. Thank you for looking into this real problem with both metro PCS selling the T-Mobile service with their lies. I have my cell no. ** with Metro PCS and they sold me the phone and the T-Mobile bad service. Thank you for your help.

I purchased/subscribed T-Mobile cell phone coverage in the midwest several years ago. Could get service anywhere in my home at that time. Now it is May 2016 and I only get service (that consistently drops calls) in one small area of my home. Even my MiFi device is not getting reliable service. Tried locking into monthly auto pay and it's worse coverage. :( The foreign sounding customer service rep says no issues on tower here! Ugh! Something is not right!

Terrible experience. Called to pay bill in full and next bill cycle get charged for disconnect fees.

After 18 yrs with T-Mobile I decided to actually question my bill because the amounts due kept changing. We went through it line by line and I was told that I was paying for phone insurance that I never authorized. I was credited $30.00 for the trouble. I asked how long this had been going on & he said he couldn't see past the last 3 months and to call customer care. I did that today. What a treat they are! I spoke to the Customer Service rep#1 who indicated I had been charged since 7/2015 and that I would need to speak to the financial department as her computer couldn't authorize a credit going back that far. I spoke to Mia in the financial department who "said" she couldn't do anything for me and transferred me back to Customer Care where that young, inexperienced piece of work with an attitude accused me of trying to find ways to lower my bill by asking for credit.

From the beginning in Feb 2014 to now- May 13th 2016 I have had ONLY issues with T-Mobile. It started this way: T-Mobile didn't pay my termination fees like they said they would do. So, T-Mobile got me into collection with AT&T and didn't help me at all this big issue. T-Mobile was just bouncing me around. A nightmare. That's the first. Second, my clients can't never EVER reach me because there is always an issue with the service provided by T-Mobile. I use T-Mobile for my work. I have lost so many clients because of them. I am fuming. I have two phone numbers with T-Mobile! The whole experience with T-Mobile was and is a nightmare.

I bought a Galaxy S4 that was a prepaid Verizon phone. I took it to my T-Mobile provider, did some settings and said I was good to go. I got home and went to text a friend and my Galaxy S4 kept saying 'Message failed. Do you want to retry? Yes or No' and you have to hit 'no' or it keeps resending 'message failed'. First I had internet, now I don't unless I'm near a wifi connection and after the first week of payment, not even 5 days go by, they will send a message that I've done. Used up my 5g fast speed internet. How can this be if I go 3 weeks on straight talk on with only 3g before my plan is renewed?

I do not recommend T-Mobile services for so many reasons. First their services are really bad. Never had service or call would drop. Second was constantly getting billed over billed. To top it off when we canceled our services we canceled before the next month billing cycle started but T-mobile still went ahead and billed for us for another month of no service with them. Have a friend and cousin that had the same issue happen when they canceled their services. Would highly suggest to look into other providers before going with T-mobile.

I bought a prepaid phone (Samsung Grand Prime) during my parents' visit to USA, from T-Mobile for $120. When I bought that phone, the customer representative told me I will be eligible to unlock that phone after 40 days. The plan was $40 and the phone cost me $80. Now after 60 days, I called T-Mobile to unlock my phone, and now they are saying that I cannot unless I recharge $100 more, which I was not told before I bought that phone. My parents are already back and I don't need the line any more. I was scammed by the T-Mobile customer representative.

Ive been with T-Mobile for about 3 years. I dont know why I havent switched the first month with their service. Too many problems and issues regarding service, defective refurbished phones, 99% of their customer services, managers that have yelled and hung up on me etc. My latest and last straw with this poor excuse of a company has been because I now had to pay $400.00 for a defective phone restocking fee (when the phone cost me $250.00 when I got it).

Every single time I have called T-mobile... This is since November... I have waited on hold more than 10 minutes. Every single time. I don't call that often. It's just not worth it! I'm paying a company that charges as much as VERIZON to wait on hold because the only logical conclusion that I could come up with is that T-MOBILE HAS ABSOLUTELY NO RESPECT FOR THEIR CUSTOMERS. TRY ANOTHER CARRIER.

So my phone goes bad. They send another one out. 3 days got it. Out of the box there is problems. I was told give it a week. I do. Nothing gets better. Call them up. They tell me to go into the store and they will replace it. So I do that. They tell me they cannot do that and that they will send another one out. Today is the 9th. They tell me it should be sent out by the 18th (WTH). Last one I got in 3 days, so I get a supervisor on the phone and she tells me I have to add insurance to get in 3 days. I tell her why the last was here in 3 without it. And I told her the last cust rep told me to go into store and they would replace. She tells me, "nope we don't work that way." So I tell, "well neither do I." As I stated in subject line no customers service. They don't want to anything unless you give them money so I'm done with, so please be aware. Not recommend at all.

My iPhone 6 plus screen went out on me. Friday April, 29th 2016 I ordered a new phone. I was told that my phone has overnight shipment and that I would have my phone this coming Monday May 2nd 2016. On Monday I received an email with a tracking number stating that I would receive my phone on May 5th 2016. May 5th roll around and the UPS company only received an electronic tracking receipt. Before my phone went out on my my phone stayed in searching mode. I had no way of contacting no one. T-Mobile kept putting me on hold giving me the runaround saying UPS has the package when actually they do not. I am completely fed up with T-Mobile. I DO NOT RECOMMEND NO ONE TO EVER RECEIVE A PHONE OR GET SERVICE WITH THEM. I have been without a phone for almost two weeks but they expect me to pay a bill for a phone that I can't use.

I have insurance on my phone. They sent me a refurbished phone and after 4 phones, hours of my time, and hours on the phone, issue is not taken care of. Why do I pay for a service they can't provide?

T-Mobile drops calls. T-Mobile pads their bills with unauthorized charges. T-Mobile charges for an extra month of service even after you pay your account in full and close it and move your service to another carrier, and this policy of charging is not written down in any of their documents or contracts. T-Mobile's reps and managers are rude and inefficient. T-Mobile's coverage areas are spotty and often nonexistent, despite what their maps say.

Back on August 8th, 2015 I stopped at T-Mobile to upgrade my daughter's phone from a 5C to 6. The manager told me that T-Mobile was offering free tablets and I qualified for it. I took the offer and added internet for 10 bucks, no problem. Well it turns out I was paying 17 a month, because they were charging me 7 dollars for the tablet. I have 112 dollars left to pay on the free tablet and there is nothing I can do. They mislead me and I am sure quite a few more customers.

T-mobile customers, I would like to make everyone aware of a little issue I am having which could very well affect some of you! I purchased a smartphone under the "Jump! on demand lease program! So I actually leased it! Back in January I accidentally dropped it which caused a very small crack on the lower left side of the screen, but the phone worked fine without any issues until a week or so later when it suddenly shut-off and started to overheat! Since I had to pay $175.00 to have it fixed or replaced I just started using another phone I had until I decided to have it replaced which was last Saturday. So I filed a claim online which asks you various questions including the device model number and the date of the incident, what happened, etc.

This was the worst experience I ever faced in my life. There is an issues raised in my online account and I tried to reach the customer support 4 times within 2 hours. When I am speaking with them I have a low coverage in my area so when I am speaking with them call got disconnected and no one tried to reach me back and again I have to call them and start from my full name to explain my problem and the 4th time I called, some person put me on hold for around 35 min and no response after that time also. My online account had been changing day by day due to miscommunication raised between the support and me. The support people have changed my account completely into big mess up. The service I have ever had.

I had called T-Mobile because I asked them 10 days ago to unlock a new iPhone that I just bought at one of their T-Mobile stores. So I finally got the email stating that the phone was unlocked. The email stated about a phone not being able to be unlocked for 24 hours and that there is a code below (which was not in the email). So I had originally called them to see how come I did not get a code and the rep told me that iPhone do not have codes and that with an iPhone, I don't have to wait 24 hours to try to unlock it. I told that to my boyfriend who had the phone overseas (he is deployed) and he tried unlocking it but stated that the phone can't unlock. So I called T-Mobile again and the rep accused me of buying this phone from the black market and said that there were no receipts in the system stating I bought this phone from T-Mobile. I started yelling and screaming at this rep and ask for his supervisor.

I got my iPhone 6 through first JOD (Jump on Demand promotion) back in August 2015. I knew I had 3 JOD's per year and I used another one with iPhone 6S upgrade. But iPhone 6S would not be shipped fast enough so I contacted T-Mobile. The rep told me to order additional one and once I receive the latter one, I could simply return that. But that was the start of this entire nightmare.

I bought V24/7 telephone services when traveling overseas in Japan & Vietnam from 3/30/16- 4/17/16. I understood if I did not request or authorize T-Mobile for roaming services then T-Mobile should not charge for this service. T-Mobile illegally charged me $5.99/min, total $629.09 for the service I did not request or authorize and was not aware of this till I get back to USA. Each time I made calls using V24/7, V24/7 phone operator told me that amount of money & minutes I had left so I understood that what I paid for. T-Mobile automatically charged outrageous roaming services without my authorization or request.

I have been an AT&T customer with the same number for 15 years. With all the marketing and deals advertised by this company, I decided to port my number to T-Mobile. From the start there were issues, the number failed to port. T-Mobile lost my number and couldn't activate my account. I then canceled the attempt when they lost my number and went back to AT&T where I had to get a new phone number and service set up. 2 months later I start receiving bills for service that I never activated or used.

T-mobile withdrew over $700 from my account without authorization. I switched from Verizon to T-mobile and due to the horrible service of dropped call and delay in calling it switched back. Prior to switching I stopped my recurring payments. Without notice or authorization they took $727 from my bank account. I requested a refund which was denied because I originally had ach. They told me I did not stop the recurring payments (I know for absolutely sure I did) so they were not going to provide a refund. I am beyond furious with this company. They have a class action lawsuit going on in Florida because of the fraud they pull. They have great prices but are truly unbelievably unprofessional and will scam you without a doubt.

I just recently decided to try T-Mobile, I was assured that the service would be near perfect at my home. I was told that I was in a good coverage area and there should not be any issues. (I was told this repeatedly.) I WAS LIED TO and I was told so by T-Mobile's own tech support! After only having the service (3 phones) for less than a day I was back at the store. I was told that I shouldn't be having these issues so they would overnight me a wireless cell spot. Got the first one the next day (mind you I had no service when I get home) it did not work.

Issue was resolved, took a while to update this. Am actually a customer now and happy with T-Mobile. A few crappy reps don't necessarily mean the entire company is bad.

I have had cell phones for nearly 20 years, and been through pretty much all the major carriers. Up 'til now, my advice to people would be to try and pick the 'least bad of the awful'. Poor service, poor coverage, non-existent customer service and a standard practice of making the billing as difficult as possible to understand. Overage charges, hidden fees, and deceptive practices have turned the mobile phone market into a minefield waiting to blow up your budget. After being with my last carrier for almost 10 years, they refused to match the competitive rates others were offering, until after I had made the switch. I was actually asked "What can we do to get you back?" Like the song by OneRepublic, it was "too late to apologize". You can check out my Sprint review to find out more about that experience.

I always need to call every month to make my bill adjusted. From one representative to another, they will confirm that they fix the issue and I don't need to call every month anymore. When calling I need to call 3 times, provide the same information to the automated system and exactly the same information to the live representative, before getting a more competent representative. It seems like T-mobile representatives are trained to drop the call if they are not able to address or answer customer's questions. They are more trained to read from a script than understanding what customer problem is and coming up with a solution. Lots of pointing fingers. They need to get their customer relations fixed. Customer service says it is not their fault, it is another department's fault.

I switched from a different provider to T-Mobile about 3 years back and on March 20th I switched from T-Mobile to another provider. When I switched to T-Mobile I did not enroll to a fixed contract. Meaning I can switch to any provider whenever I wanted to. The recent switch from T-Mobile to another provider was made on the 1st day of the billing cycle. I was expecting to pay for a day service on prorated basis. However T-Mobile sent me a statement for one full month service (March 20th to April 19).

I live in a very rural area and wanted broadband internet instead of dial up. Because of where I live, I was told the hotspot may not work as well. But it was satisfactory and better than dial up, so I kept it. This was in 2011. I bought an antenna for it and actually was able to get 1-2 bars of 4G in fall, winter months, 1 bar 4G or 5 bars E in spring and summer. Starting the week of 3/25/16, my internet hotspot totally dropped to "searching" then maybe 2 bars of E. For the heck of it I tethered my H2O wireless phone, which runs off AT&T towers, to my computer. OMG, the internet was faster than I have ever experienced. So I decided to get a Cricket phone w/ 10 gigs and use that as my hotspot since that runs off AT&T towers also.

Due to living part time in the UK, last year I purchased a prepaid phone and loaded it with $60 in order to have basic mobile use while in the US. However, now that I am moving to the UK, the T-Mobile rep, in his aim to purportedly please the customer, told me that he "has exhausted all possible options," but effectively this means that T-Mobile absolutely will NOT reimburse whatever phone credit is remaining.

T-mobile people came into my store and signed me up for the service and the phone. This was done with the understanding that I might have to cancel, as I was waiting to see if I would be given a phone by a friend and therefore wouldn't need to buy one. "Oh, sign up now", they said. "If you need to cancel, don't worry. Just refuse the phone when it comes and your bank account won't be charged." I did and it was. Now I can't get my money back. Hours on the phone listening to inappropriate phone menus. Put on hold listening to racket they apparently think is pleasant music but which in reality is a form of torture. In short, after all this rigmarole, the first agent said "Your refund will take three days. But call this number to be sure." I did. More rigmarole, phone menus, long stretches on hold listening to mind ** racket.

I was sold the JUMP plan. When it was sold to me, the only part that interested me, was when the representative told me that if anything happened to my phone, they would replace it. What they didn't tell me, was that it was $175 deductible. I've paid in about $120, and they want me to pay $175 to swap out my phone, for a $90 screen repair. After being treated rudely on the phone with customer service, I finally got to a supervisor. When the phone call dropped (shocker), he didn't even call me back. I had to start all over. Neither the call center nor the store would come to a satisfactory solution to being mislead in the store. They kept trying to say that it was the insurance company's issue, not theirs.

I switched to T-Mobile from Verizon because I thought it would cost me less money every month. Worst decision EVER. T-Mobile did not communicate at all that their reimbursement would take place over the course of eight weeks and that the credit would be applied to the T-Mobile account and not through a check in the mail. Now, I'm at least $650 in the hole with Verizon with a very short deadline because T-Mobile didn't communicate that their reimbursement was a long and tedious process. They only credit to your T-Mobile account. They only give you $195 for a $500, less than five months old iphone when you trade it in. If I could switch back to Verizon, I would.

I have been a T-Mobile customer for over 14 yrs. I have the HTC One phone which, after contacting a T-Mobile store, I was informed is a very defective phone: the power button is bad. The power button is, according to T-Mobile employees, defective. My phone also goes black on its front resulting in my not being able to send/receive a call. Each time T-Mobile replaces the phone it does so with another HTC One which lasts a few months and then I am once again calling them regarding the same issue.

We can't receive or make phone calls in our area thanks to the cellphone tower outage on the 900 block of Oblate. The tower is not working causing T-Mobile service disruption since Saturday (4-2-16). Our phones say 'service unavailable' or don't connect calls to other users. Going on 6 days now with no end in sight. Fix that tower!!! West of Oblate and Mccullough is where that useless tower is located.

Buying a T-mobile plan, is like signing yourself with your own blood to the devil. I was sold a useless plan that had no signal service at my home and very limited internet usage, which I ran out of in 5 days!. Yet this "fun" cost me around $50 for 12 day of usage. Unbelievable rip off! This is a low quality phone plan that I wouldn't wish on my worse enemy, I wish I could get the money back somehow. I give this highway robbery 0 stars.

I have several issues with T-Mobile's billing and customer service. However this last issue I believe is consumer fraud. I moved from Sprint to T-Mobile and after a few months decided to my daughter's line over as well. T-Mobile was having a promotion, and for each line you ported over you would get a $200 credit. My husband also had a line with Sprint connected to his tablet. The salesman at the store used the $200 credit to convince us to port his line and purchase a new iPad. Because we were saving the $200 we agreed. On 1/27 I received a $200 and as I was expecting a $400 credit I called T-Mobile. I was told the credit would issue on 3/5. On 3/5 the credit did not issue. I called back and they told me to pay the bill amount over the $200 and they would get the rest credited to me as soon as possible. I called back again 2 weeks later as there was still no credit. I was again assured I would receive credit.

I am T-Mobile customer for one and half years. I have almost 12 lines with them and every month I have to call them regarding my billing issue. Many times they have over billed me and then you have to sit with them for hours to have it fixed. Recently I had purchased two additional lines and two brand new smartphones. There was a promotion on new Galaxy smartphone. I order my phone on March 7th and then confirmed with T-Mobile representative on March 12th if I will get the 2nd phone free. Not only the representative but also the supervisor confirmed that I will be getting a prepaid Visa or Mastercard. They promised and said 100% I qualify for the promotion.

I visited the T-Mobile store at 335 Wilshire Boulevard, Santa Monica, CA to purchase a mobile phone. The T-Mobile salesperson helped me choose a phone and stated it would cost me $27.00 a month for 18 months. I accepted the cost and finalized the transaction. When I received my first bill, however, it stated that the phone was not being purchased but leased and that at the end of the 18 months, I would have to pay an additional amount to keep the phone.

In February of this year I switched to T-Mobile. I had Sprint and the bills were just a bit too high. I was enticed to be paying the same or less and owning 2 iPhone 6 plus. So we jumped. I was told they'd pay my last bill and any costs for the phones from Sprint. I was owed $764. It's two months later and ahem, I still don't have my full amount. I received 2 Master Card DEBIT that I can't use other than to pay bills. Both were $170. I received a bizarre credit on my T-mobile bill of $212 with no explanation. I have spent many hours on the phone with T-Mobile. I was obviously shortened money owed. READY for explanation?

I switched to T-Mobile for the unlimited data feature. I was told my penalty fees would be covered, & I would get a special on the iPhone 6s available to AT&T customers. None of what I was promised was true. 5 months down the line I'm told specials can't be combined.

I was offered a discount when I switched from Sprint to T-Mobile and it was supposed to take effect in 1 month billing cycle. Now I am past the 2 months and I still haven't got the discount. When I asked to speak to a manager I was told the manager will get back within 48 hours and they have other issues that they need to take care of. Even the service for T-Mobile is not great. I am very disappointed with their service.

Do not use this company!! T-Mobile allowed multiple phones to be charged to my account without authorization and despite many conversations with their customer service people (including someone who claimed to speak for the co president) they refuse to acknowledge that this was their mistake and are charging me for the phones!!! I have no recourse but to cancel my account!

I am a victim of fraud with T-Mobile. Someone in another County went to a T-Mobile store and purchased 3 iPhones using my account. All they had to do is say they did not know the account number and present a picture ID. The address on the ID DID NOT have to match that on the account!!! The store member was all too happy to give them the phones. I noticed the fraud about 3 days later. Over a month has passed, 4 phone calls made to T-Mobile and they have still yet to remove all charges AND they threaten me with service disruption! I refuse to pay them for phones I did not purchase. Bye Bye T-Mobile.

T-Mobile offers you all kinds of promotions to get you to sign on with them and as soon as your bill comes they have not honored not one promotion and when you call they always tell you they will call you back and never do.

I have paying $10 month for phone insurance for last three years and I have problem with phone. They are not going to fix my phone under insurance plan which I have paid $400 insurance money for last 3 years and they want me to buy new phone and they are giving me $10 for trade in value for my phone. For something has $10 value why they are charging $10 month insurance fee and why they are not replacing the phone under my insurance plan.

My family purchased 2 phones and within the next week due to many technical issues with calls and data being dropped or disconnected we decided to go back into the store and close our account out entirely. We then continued to get billed for a FALSE late fee that was turned over to collection which in turn dropped our credit score. Of course, having a lower credit score causes all kinds of issues including qualifying for a home mortgage. T-Mobile is a Fraudulent organization that is all pretty and smiles upfront, but they are not honest in their business dealings. BEWARE!

An email sent to T-Mobile's CEO's email address, which went unanswered. Sunday evening 03/06/16 10PM PST I called your sales department, held for 20 minutes and told the representative I am interested in a 14G 4G LTE data plan and purchasing a ZTE Falcon z917 to use with that data plan. I knew already what I was interested in, just needed to place the order. This is around 10 pm, PST. I told the sales rep I am interested in a PRE-PAID account. I told him I do not want to add/sign up a phone line. The sales rep told me: "I am going to give you free overnight shipping, right now."

I had the Jump insurance with T-Mobile. When time came to upgrade I was advised that I would have to wait 3 years before I can Jump without having to pay a downpayment of $400 per new phone (which was not told to me until I was ready to Jump). Needless to say I took my good credit elsewhere.

I cancelled T-Mobile service at the beginning of March 2016, after being with them since '08. There was always a service issue. From no service to dropped calls and most recent roaming charges. I made several calls over problems many times a year. That last few times they basically were rude to me and I told them I would be leaving them. They had gave me a free wi-fi router in 2015, and then wanted a $100 dollars if I didn't return it. I had to make 3 calls before they sent me a return label. And 3 calls for a final bill. They wouldn't prorate my last bill. I had to pay a for full month even though I closed my account at 6 days in. They claim it's in the contract about prorating a bill. I haven't signed a contract in years. Was that a lifetime contract? And now they won't send me a "paid in full" bill.

I was paying my bills without telling me sending for collection for $45. Never ever go back to T-Mobile again. My last payment is April 1st but send me for collection March 22nd. It doesn't make any sense. So sad T-Mobile.

I've had to switch 4 months ago to paper billing because I noticed every month's bills were wrong, whether they added a charge for the "free" tablet promotion, added a second lease to the same line/number, or omitted credits/adjustments altogether. It's been a real pain dealing with TMO; I've spent many hours on the phone and in the store to get these issues corrected and it continues each and every month. I've noticed that since I'm no longer a "new" customer, ( joined last Sept) the level of customer service is not the same as the first 60 days. Not good at all!

Bought a brand new device and started having technical issues almost immediately. I was given an account credit which mysteriously disappeared. I was promised a replacement on 2 separate occasions which never arrived. After fighting with them for over a month, I was told the time frame for a solution had passed. I am stuck with a horrible device and horrible service with horrible coverage. I've been lied to and stolen from. Avoid this company at all costs.

I've had my Samsung galaxies smart phone for about 8 weeks... already it crashed and is unusable. I'm paying $150 a month for a smartphone that I cannot use. My mother in law has a brand new flip phone that does not hold a charge. The date did not change with the daylight saving time... 2 faulty phones. Talked to support... can't help... don't know. Tell me go to the store. The phone has no insurance so it will cost me money for another. This can't be right... very disappointed with T-mobile. Did not deliver what they promised.

T-Mobile's service is horrible! Calls are always dropping. Their reps are liars, two sales reps came to our job to tell us how they've added several new towers to improve service. That's bs because I cannot tell. My phone is pretty much useless at home with or without wifi (iPhone 6). I regret leaving AT&T, as soon as my contract is up I'm going back to AT&T.

I called T mobile and I asked the representative for the current deals. He give me a price of $85/month for the new phone and the new service and I agreed. I asked him 3 times about the price. He confirmed $85 then he ask me about my personal data to finish the deal. I gave him all my personal data and he checked my credit score which was excellent. When he came back he told me that I have to pay $95 per month and when I told him "why you told me it's $85" he began to apologize. Don't give your personal data online to T mobile. They will change the offer immediately after they check your credit score and what you will get only hard inquiry on your credit will cost you -3 points in your credit score. This is how T mobile works. Take care.

In-store sales person (Arlington, Texas, Lamar Boulevard store) told us when we upgraded to a better phone that we would received a "free" tablet but we now have to pay $169 for it, and that the final payments on the old phone would be waived but their salesperson (Kyle) lied and we now have to pay the balance on that in addition to full price on the new phone.

I have been with T-MOBILE for a year now and their service is terrible. Just trying to make a simple phone call or send a text is impossible. The calls and text don't go thru 30-50% of the time and when you get a hold of someone all they want to do is push their products down your throat and not solve the problem. It's the same thing every time check the wi-fi, turn your phone off and back on, oh and you need a new phone when there is nothing wrong with the phone. It's the service. Another good one they use is maybe it's the phone protector. Well what the hell is the point? Oh ya so you can buy a new phone when it breaks. Hey T-Mobile get your act together and do your job! You should not have to call once a week to get no results.

We signed up for a family plan. My husband's phone service was cut off completely. When I called the store manager in the Deerfield Beach store, she assured me that our balance was zero and not to worry. An hour later, my husband who is medically challenged, had NO PHONE SERVICE AT ALL. When we went to the store they weren't helpful in this emergency situation. We left and went to VERIZON. Now we have phone service with the best company at a better deal than T-Mobile gave us.

Bought an inexpensive GSM device and basically came down to T Mobile or Straight Talk as the best and perhaps only compatible carriers. Got sim card and thought activation would be a fairly seamless easy process. It should be right? Go to the prepaid site, enter the info and numbers from the card and your device - voila. Should be good to go almost immediately. That was not my experience. I did that. I asked my tracfone number be ported in (my first mistake apparently). Picked plan, got confirmation email. But no phone service and no data yet.

I paid 3 phones off early. Everything seemed so nice for a minute in Feb. Well here comes March. I noticed my bill was 166. Didn't pay right away. On the 12th of March I logged in and it said 181. I went to go pay, they changed my bill to 477.98.. Charging me for phones I paid off. I called the customer care, didn't get anywhere with them. I drove down to T-Mobile store. The csr helped me was looking at my bill. He called customer care from we spoke to the supervisor, the worker kept telling that supervisor on the phone he not understanding all these charges because it not making sense. And charging me for two of the phones I paid off. Finally after 20 mins I didn't get anywhere but, runaround and the poor worker said there nothing he can do to help me and very sorry but, come April I have to pay 477. Sorry. I will never recommend T-Mobile to anyone.

This is my timeline: 10/23/15 Device purchased. 10/28/15 Device returned in UPS dropbox (Seems the package was lost). 11/2/15 Report to T-Mobile for the lost. 11/10/15 2nd report to T-Mobile. They told me that I will get a full refund since I didn't even activate the device. 12/3/15 3rd report (I was told to get a notice in 7-10 business day). 12/16/15 4th report (I was told to get a notice in 6 business day). 1/8/16 5th report. 1/24/16 I was told that I will received a paper check for the refund. Finally get a prepaid visa card.

I would advise not to bother with this company. I had my service for over a year and always paid the same way. Well a couple of months ago their automated system would take my payment out and then kick it back to my bank. Long story short, instead of notifying me by text, as they do when they want their monthly payment, they shut your phone off so they can charge you extra money every month. Now that they've done it to us 3 times in a row. I'm done. I have many medical problems and need a reliable cell phone provider and trust me when I say that Walmart T-Mobile is NOT it. They might seem well-priced in the beginning but they will cheat you out of more and fill your life with stress and aggravation.

I don't like T-Mobile. The server was down my voicemail was not able to receive messages. I spend hours on the phone with these people trying to troubleshoot. When in the end they said they had to log a ticket and they did not know how long this problem would take.

I would not recommend anyone to ever get T-Mobile! T-Mobile put themselves out there to be the best with the lowest price (Not True). I was quoted a price of $145.00 for two lines a month with unlimited everything. My sales person told me that my first bill would be the highest which was $204.00! I get the bill for this month and it's $224.08?! Really? I call them and it's a bunch of bs and the runaround. T-Mobile is not a good phone company to be with at all. I should have been left them. I never write reviews on anyone but please save yourself some money and never go to T-Mobile! They are always trying to get extra money out of their customers!

T-Mobile promised I would receive 5g for tablet for $10 a month, then I called to confirm a day or 2 later and the loyalty dept. rep. was totally incorrect. It was 3g and their explanation of the confirmation sounded like a used car explanation. I even confirmed 3 times to make sure this was correct at 5g with the loyalty rep. and she confirmed as well. You confirm, confirm and confirm and we the consumer did not understand!

T-Mobile representatives admit the company has too many customers on one tower, weakening the signal. The solution? Sell a signal booster for $25 to connect frustrated customers directly to the tower. How ridiculous! We customers pay our bill and should receive signal boosters FREE! It is apparently cheaper to suggest a signal booster than to build new towers. Why not give them to the customers who have been paying bills on time and have been with the company for ten years? T-Mobile continues to sign contracts with new customers KNOWING there are too many customers on one tower. This is a disservice to the people expecting cell services they pay for. I do NOT recommend this company at all!!

I was sold $10/month insurance by T-mobile. When I cracked my screen, they sent me a refurbished phone which does not work well. Furthermore, they claimed to never have received the phone I sent back, and charged me around $450 for it. Meanwhile, I called them to complain, and provided them the tracking number to prove the phone was sent back. I have gone to the T-Mobile store many times to attempt to resolve the issue, it has been in discovery for several months and I have not been refunded my money. I would like to start another class action lawsuit. If a law firm reads this, please contact me. The refurbished phone insurance scam is bad enough, but charging me $450 on top of that is just outrageous.

I bought an unlocked Samsung Galaxy, and got a 2 year plan with T-mobile. After 3 years I decided to switch to AT&T because T-mobile coverage in my new workplace was really bad. So I called them to cancel my plan and they said they would charge me $300 because I'm quitting early(!?). When I told them that it's been more than 3 years, they replied that I once made a modification to the plan thus 2 year term started all over again. Never seen such a ridiculous ripoff reasoning! Do not do business with them!

I was shopping for a new phone and a guy from T-Mobile had a booth opened up and was telling us about their plans. It sounded like such a great deal. We would be on a family plan, my husband and I. We were even excited that our numbers were only off by 1. The phone was even perfect for us. Well he set up the activation and everything there, which made everything easier. Great customer service. However, when we got home and the whole time we were using our phone, half the time it wouldn't let the call go through. When it did go through, it would always drop the call even if I had full bars. My husband and I couldn't even call each other. We would be sitting right next to each other, trying it to see if it worked but nope. My phone would be ringing, trying to call him and his phone wouldn't even show that he was getting a call from me. He wasn't getting anything.

I will never recommend T-Mobile. I have had my phone for 4 months and 3 months out of the 4 they have charged my bill 50.00 extra dollars they claim because it is a prorated rate. The customer service in billing are very rude and have no knowledge in their department.

Ever since I became a customer, they have been giving my husband and I problems. First, they did not give us our rebate back on our phones after promising us $600 dollars back when we first joined. They then suggested we go on easy pay, which we went for not knowing that if we didn't pay on the due date of easy pay (which is earlier than the normal due date) they would shut us off. We have asked many times for them to take us off easy pay and instead of listening to us they kept us on and kept shutting us off before our real payment date and making us pay reactivation fees. Even when we paid on the earlier date, they would shut us off stating that we never pay our bill on time. I find that funny since we have always paid on time just not the earlier date from easy pay.

After a less than desirable experience with Verizon I choose to switch to T-Mobile. I went to the store at 5000 Beltline Rd, Suite 210 in Dallas Texas where I met **. He was very helpful. He was professional and thorough. Being a senior citizen can sometimes bring out the worst in a salesperson. This was not the case with **. He was very patient and showed a genuine interest in helping me. I have had a few issues but in returning to the store they have been resolved in a timely manner. Working in retail is sometimes very difficult but I have found that if you are courteous and state your case clearing more often than not you will receive the help you need. I would recommend them to my friends.

I am so so so disappointed in my own cell phone carrier. Yesterday my cell phone went wacky. For over 10 hours it was searching for signal. I contacted customer care during my lunch breaks and we tried all reset, but nothing happen. Mind you I spent my entire lunch break on the phone with them. After work I then went to the store and again all representatives were doing the resets yet the phone continues to search for signal. I was then referred to the Apple within the Braintree, Ma mall. I went there to have the representative from the Genius Bar do all the resets and yet the phone made no change. They told me they could not do anything as my phone was out of warranty and to go back to T-Mobile. They even opened my phone, found no damage, and etc...

On November 13th, 2015, T-Mobile sent my account to a collections agency. This was done a full two days before my payment was due. The bill I have from T-Mobile has a due date of November 15th, 2015. T-Mobile placed this account with the collection agency, "Credence Resource Management." When I disputed this account on my credit report, T-Mobile then transferred it to a new collection agency, "Enhanced Recovery Company". I am willing to settle a portion of this debt with T-Mobile, but not with a collection agency as this account was wrongfully placed with a collection agency and this has done significant damage to my credit report.

When I first got T-Mobile my wife told me I should have never went to get it because they have a way of ripping people off but I disagreed with her. This is what happened. I have a Samsung Galaxy Note 3 by T-Mobile. After sometime of using this phone my phone charging spot was having a problem. My phone wouldn't charge, then I called T-Mobile and the guy was nice and told me they will send me another phone and told me that I need to send my phone to them. Soon as I get the phone they want to send to me which i did.

I've been with T-Mobile for about 5 years, and little did I know that signing up with them would sell my soul to the devil. Now I am being emotionally torment and abused by their outrageous fees and ridiculous reasons. I've been told that when a payment is made towards the EIP, it raises the bill to equal the said payment towards the EIP. Excuse me? How does that equal out? T-Mobile is two tacos short of a combination plate. Their reasons make no sense and I can't argue with them because they are bonafide ignorant and stupid. I am glad to say that I have spoken to another cell phone provider who is willing to help me over.

T-Mobile is very misleading. You may not have contracts per se but you get equipment charges that may run you at least 2 years to pay off. And in the meantime your phones are locked. I got an Apple iPhone and a Galaxy smartphone and am now locked into paying off the equipment for 2 years. "READ THE FINE PRINT" and ask lots of questions. My best advice, go with Verizon.

Making mistakes are part of being a human being and since without human beings a company wouldn't exist, it is only fair that we expect them to make mistakes. The problem is when they pretend they don't make them. Let's take my experience with T-Mobile. My wife and I have been AT&T clients since iPhone 4 came to be. We never had any problem with them. Then, last November (2015), my wife insisted in changing to T-Mobile because a friend told her it was cheaper and better. We got the new iPhones through the Apple Store at International Mall in Tampa, Florida, with T-Mobile as the provider. The finance was done through T-Mobile, where we would be charged monthly for the phones. After 2 weeks with the new service, we decided to cancel T-Mobile service because it was terrible. Following the contract, we went back to Apple store asking to end our contract with T-Mobile and to get a new contract with AT&T.

My account had International calling added in 2014 without my knowledge. They stated it was added by an app from T-mobile. I have never used an app for T-mobile and I wish you would send me a copy that shows I downloaded the app for my verification. I have been a customer of yours for 17 years and never thought to look for a new charges on my phone for service upgrades that I did not order. I never thought this would happen. If you have the ability to check my account you will find I have never used international calling.

Had lovely service when purchasing a number of items and joining T-Mobile a few months back at the store in Tucson on Wilmot and Speedway. Much change since then at that store. Had purchased a tablet capable of sending and receiving calls but that has not worked well. When we returned for assistance the manager said they didn't handle any apps and could offer no assistance. If he had as much customer service skill or knowledge as he had testosterone that day I wouldn't write a review. Maybe he had a bad day, but if so it was a very bad day. We are considering returning to AT&T.

I decided to go with T-Mobile because of the no contract (switch2tmobile) deal. When I call about the service in my area, they said "you have 4g and good service." Wrong. Most of time my phone calls go through and then get disconnected, no service. I was told they would pay me to switch. They would take care of everything. Wrong. I was told no contract and I would just pay for my phones. Wrong. My Samsung requires a lease agreement which they never told me. I was told my bill would be about $160.00. Wrong. My bill has gone up $22.00 a month since I been with them.

I really hate T-Mobile bring a new customer, I added "unlimited" data. I use the internet a lot!! When my internet started loading for mins and freezes I called T-Mobile, only for them to tell me I only have 25gb of data then it runs slower, well what a joke, the point of unlimited!! Leaving this company asap.

T-Mobile is by far the worst phone carrier I've been with thus far. They charged my bank account for purchases that I haven't even made and then I was told that they made a mistake but I would have to deal with my bank about the overdraft charges that they made hit my account. I was also told there is nothing they can do for me and they apologizes for the glitch in their system that caused my problem. I asked for the manager's name and she told me she is not allowed to give me her last name before hanging up the phone on me. I'm looking forward to switching my service in the next few days, hopefully to a less deceitful carrier.

I have been a t-mobile customer for 9 years. Things started going down hill about 2 years ago. 1. My son was deployed to Japan, we had been paying for his phone and 4 others, his showed up with charges for T.V. We left it on only to find out when he returned stateside and we questioned him about the charges. He told us he never ordered it and could not use it. We contacted T-Mobile and got a sorry credit for just 3 month. 2. One person on my account went to purchase a phone and was told she would pay no more for the phone than the amount she paid that day. 3. Another went to purchase a phone and was told that if he turned in his old phone it would give him credit that would pay the old one off.

I called T-Mobile to discuss the two day outage that occurred recently. I spoke with a women Christina and she offered me a $50 credit. As a small business owner who lost much business in those two days, I thought the credit should be more and asked to speak with a supervisor. I spoke with Samantha ** and she told me that I would not get any more of a credit, and as a matter of fact, I would only get $25 because I didn't accept the $50 when offered. I thought that was crazy because I had questions regarding the outage that they would downgrade their original offer. I asked to speak to her supervisor and she said that she was it and there was no one in the building with more authority. I was Verizon customer for 17 years and have never dealt with such a rude attitude. I told her I would switch back to Verizon, and she said just to go to a Verizon store and they would buy me out of my plan.

I have been dealing with T-Mobile for months regarding my cell phone service and amount due. The last straw was when I finally was making way and a Representative from the Executive Office reached out to me to step in and assist - I thought I was getting resolution. What I received was a false conversation, via phone and email and once they concluded I heard "well we have only a short time to get a response to the BBB so are we agreeing to the arrangement." Once I said yes I no longer heard from them and didn't get the arrangement agreed on. Not only did they lie to me, my PHONES AND TABLETS got shut off. I have 3 phones and 2 tablets with T-MOBILE. I have much loyalty behind the company but the loyalty isn't being given back to me as a customer.

I had been with T-Mobile for over 10 years. During this time I constantly had bad coverage. I stayed with them because I did not want to give up on them and then when they did away with contracts, that was great, knowing I had the freedom to change if I ever had the desire. I did after the last couple of years, with me not having service in basic areas, my internet not working, when it should and them constantly advertising that their 4G service was/is expanding was not accurate.

When I saw my last invoice for the month of January, almost gave me a heart attack. I was billed $320 dollars of calls to Rep. Dom. I have not done. Interestingly is a number known in the Dom. Rep. But it is not possible to carry on 3-7 calls in one day to that number and at intervals of five minutes does not make sense. Calls 2 second, 4 seconds it rounded to one minute. I also see that says I made video calls and is well known that service RD is not available and at least one residential telephone. Had not realized it until I saw my bill to make payment. I hope you can sorting so that must be a mistake and I'm not so stupid to call directly to RD when there are plans to pay 10 dollars a month for free calls to the Caribbean.

The worst company to work with. The representative is not knowledgeable enough. When I removed one phone line and transferred the other two lines, T-mobile mentioned the equipment price will be moved to the new account. After 1 month, I get a bill of $1024.44. The sales representative who gave me the info did not have any knowledge and provided misleading information. Now my credit goes bad because of T-Mobile. The worst company to work with. When I called T-Mobile, they said that these are the terms and I have to pay the amount. HELLO! Doesn't your sales representative know all this??? Or this is how you scam people. #tmobile #saynototmobile #T-mobilebooo

Their reps don't know the correct information. Called one day and was told one thing then called today and was told another thing. They need to train their reps to give the right answers for their customers. The service sucks and doesn't get service in every area.

Was told I would get a $79 rebate to cover the cost of the phone. Once I tried to redeem the rebate on the website, I got an error message stating I needed a promotion code. I called and called but no one could help me. I looked through my paperwork again and found a promotion code but it was for only $50, which is still a good deal. I tried to enter this code but could not go any further because I did not have proof of purchase. I paid with my CC over the phone. I think they go out of their way to make this process hard. Frankly, I could care less about the rebate. I got the phone for a good deal anyway. Just wish these companies were more upfront on how they do business. If they do not want to offer a rebate or make it hard for the consumer to redeem it why the hell offer it! Geeesshhhh! Oh, and don't even bother calling the phone number they give you to get help with rebate. You'd be lucky to get a human. What a joke!

So far after joining T-Mobile all I have encountered was Issues and false advertising with T-Mobile. T-Mobile claims on their website and after speaking to representative, that binge on is available to all customers who pay for a plan of 3 Gig or more. I got the 3 Gig plan and soon as I started using I got text msgs from T-Mobile that I am reaching my limit even though I am streaming Netflix.

As of yesterday 2/19/16 I have not been able to receive calls. I just returned from my locale T-Mobile store in Keizer Oregon on 2/20/16 only to be told that this is a nationwide problem and that it is being worked on. This is not acceptable as I have 3 lines with this company and pay in excess of $200 per month. I at least want my bill credited for the time I am without service. I rely very much on my phone as I oversee 10 different mobile home communities.

I never write reviews but I am fed up with not being able to make a call without it dropping. My neighborhood is a complete dead zone with them and it's very frustrating. I switched from AT&T to pay less for my bill - well, you get what you pay for! Don't use T-Mobile unless you want a constant headache!

A a representative came to our office to try and sell us mobile phone service. During the visit the representative informed me of multiple options that he could provide for me to get me to switch from AT&T to T-Mobile. Of course part of this was we need a debit card or a credit card now to complete the sale otherwise the promotion would not be valid. He also obtain some information from me so he could determine the amount of discounts I would qualify for. He asked me for my social security number and I was very unwilling to give that to him. He then assured me that no credit inquiry would be reported to the credit bureaus, it would be in his words a soft look at my credit.

Some agent came to my workplace and offered me a T-Mobile service of unlimited data and unlimited talk time on 45 plus tax. He said every month all I have to pay is under 55. He took the security deposit of 50 upfront. I never purchased or made kind of order, but got a bill of 112 and some cents. I cancel their service after seeing their bill. Still they can't figure out what is going on my bill. I still receiving the bill of 62.26. I called their customer help team. One transfer to another told to hold, and finally they disconnected the line. I don't recommend anybody using T-Mobile.

Honestly it's so frustrating to deal with T-Mobile. I've had Verizon and AT&T and let me tell you their services are far better. Paying online or by phone never any issues. However, damn T-Mobile, always a glitch online then you call and then the representative will tell you, "Yes we know the website have issues". So really what are you going to do about it. I paid off 2 phones I got a year ago and clicked on the required area EIP pay off and for whatever ** reason T-Mobile deducts that from the bill instead of the phones and now jacked up my bill to $330. But they make it seems as if I did not pay my bill and keeps talking of a restoration fee from January again because of the stupid ** website.

I had T-Mobile account for some time, always had a bad reception, lots of disconnection, so I decided to cancel my cellphone service as there was no need for it, and had no contract with T-Mobile anymore, so it was the right time. Customer service tried to convince me not to cancel and they told me that they will give me a discount. I told customer service that I didn't need the service anymore. Finally they said that the service was disconnected and that they will send me the last bill in the mail. At that time I shut off the phone.

T-Mobile paid for shipping on three phones, 2 Samsung Galaxies and a iPhone 6 plus. The iPhone 6 plus was lost in transit by UPS, and T-Mobile is making me pay for it. They have notified me that they received the two Samsung Galaxies. Since they did not receive the iPhone, my contract was not canceled for the 14 day trial period and they have continued to bill me.

How can I even begin to tell you how horrible this company is to deal with? I had a "post-paid" account with them for many years... there were inaccuracies but it wasn't until I went into business for myself that I came to know the full extent of how disruptive to my life they could be. The last year of service was the WORST and that is when I decided I'd be better to just use them for EM calls only. They did such as the following: when a phone that was still under contract didn't work they'd say they were sending a "brand new" replacement phone... very clearly this is what they'd say and then they'd send a "refurbished" phone instead that had inherent problems.

Never had any worst experience than I had today to talk with customer service of T Mobile. Just for a small information about my plan I have to wait for 1 hour 22 minute and they keep transferring me from one to another department and finally I have to disconnect line without resolve my problem. Their system is very slow. Cannot pull even account information. Seven time I have to repeat all my information. I think if T Mobile work with this kind of staff soon either they have to close or merge with any Good company. I’m really disappoint having issue with service and billing. Without asking me they change my plan and keep adding new numbers just to collect extra money.

I wanted to switch to T-Mobile last month because of their online reviews & great customer service ratings. Unfortunately, I had to cancel due to a surprise new phone for a holiday gift with my current carrier. I was super bummed & figured I would be penalized for cancelling with T-Mobile. I was pleasantly surprised with the ease of cancellation & returning the devices. The online team is quick to respond & the phone team is incredibly helpful & friendly. They truly make the customer the top priority. I look forward to dumping AT&T & getting back with T-Mobile once my contract is complete.

I had a broken phone under insurance and warranty. T-Mobile replaced my phone refurbished with third party parts and this is not what I paid for. After contacting them to get the product that I paid for they tell me there is nothing they can do for me. I would not recommend T-Mobile to my friends or family. DO NOT USE T-MOBILE people. They are untrustworthy and cheap.

We were told by our salesman that we would have service in the areas we frequently visited. We found out after signing on, that was not true, between that, our bill amount changing monthly and my iPhone never seeming to work with the carrier i.e., could not receive voicemails or calls if my Wi-Fi was on. The fix that was suggested by IT for this was to simply shut my Wi-Fi off... Thanks T-Mobile. We changed to Verizon on 12/18/15. They told us we were cancelled, I confirmed online we no longer had T-Mobile account. I called in to confirm auto pay was off.

T-Mobile has been billing my account $12.99 for a service called T-MobileTV - I NEVER signed up for this service and just found out via a text message that was sent to my phone directly from a username "1504" saying that if I don't 'opt-out', that I will be billed for an additional 33 months at $12.99 per month. The SMS contained a bit.ly shortened link that looked like spam. I have since contacted the company and after a struggle, they've agreed to refund the entire amount - which it seems started in April of 2015. I am DISGUSTED with this service and their deplorable business tactics. Please look into this for other customers who are being robbed.

I switched carriers from T-Mobile. I had $75.00 in my account before I changed carriers. I requested that they submit to me a refund. The Manager from T-Mobile said that they would not issue me a refund and my money was just gone. I request that before you switch carriers with another cell phone provider that you check your balance before you switch and have them send you a refund. I stayed on the telephone with 5 different reps before they told me that they were not going to give me a refund, even though they could see that I had money in my account. Very, Very, poor customer service.

We had went for dinner Friday night and went to pay with my debit card and it was declined, knowing that was impossible - we came home to check our bank account to find that somehow someone made two purchases using my card information. When I told the customer service representative what our bank had said, she said I'm really sorry to hear this but there's nothing I can do to assist. She then said, let me ask my supervisor if he knows something more than myself. I tried to remain calm asking for information as to how this happened allowing an $1800 purchase without seeing an ID or something else proving that the person is me (as they never had possession of my card).

Have been using T-Mobile for almost two years and am constantly calling about my monthly charges. Changed my plan last July, someone didn't do the changes on my account and have been fighting with them every month since then. They keep adding charges and making up stories.

At the beginning of Oct. 2015, I purchased a replacement phone Iphone 5c. The phone didn't have a SIM card and wouldn't charged. I returned the phone within 24 hours and called 2 weeks after I returned it and received confirmation the phone was in the warehouse and I would be credited for the phone in 3 weeks. I called in three weeks and said they haven't received the phone. I gave them the tracking number again. The confirmed it was there and I will receive credit within 7 days. The long calls to follow up on this have occurred monthly for 5 months. Eventually, they would just say "the phone hasn't been received and isn't in the warehouse."

Wanted to simply remove a line from my family plan. Looked around online and it was impossible to do so I tried to chat with a representative using online chat. I complained that it was easy to add a line from their website and I thought that they should also be able to remove a line using the same website. They said that I had to call a phone number to cancel. I called the number and waited. Finally it said I could leave a message and someone would call me back in 8-13 minutes. Well, in about a half hour my phone rang, but it was an automated message which put me on hold and apologized that no one was currently available.

It's bad enough I deal with a crappy service everyday after they look up your zip code and say "Oh yeah you have GREAT service in your area", BS. So my phone bill has been $98. I call to pay my bill tonight and it's $106. The representative tells me oh you're paying for your phone. I say "No, I pay for my phone every month and it's $98", so she hangs up on me. I call back and another representative says it because you've signed up for a warranty which I know NOTHING about so she transfers me to the billing department which they are now saying it's because I was sent another phone and I am paying for the shipping fee which I have had the same phone since I personally went to the store and picked up the phone on my own.

I cancelled my account with T-Mobile. A supervisor told me since it was only 1 day in my billing cycle that they would prorate it. Come to find out that wasn't true. I was with T-Mobile for 10 years and they charged me for a whole month and I only used one day of the billing period when I cancelled my contract. A week later, I received another bill from T-Mobile stating that I owed them for the whole month or they were going to turn it over to a collection agency. I'm glad I left T-Mobile and I will never go back. Be careful of T-Mobile, they will lie and do you the same way. Everyone be aware of T-Mobile scams. FYI.

OMG! I will NEVER deal with the incompetent T-Mobile again. On 01/26/16, I ordered a phone for my mom because she already has T-mobile and wanted to keep her same number & minutes. It seems T-mobile's website is so antiquated that when asked if mailing address is different than billing address, I clearly put yes and added my mother's address, who lives in another state. Well, after I received a confirmation email, I noticed that both addresses were the same, MINE. I immediately called them to fix this because why should I pay for shipping twice? They said they were unable to do anything because it hadn't showed up on their system and I should call back in a few hours after it showed up. Fair enough.

Service is horrible. Drops phone calls, cant pay bill with my debt. It drops phone calls all the time and my husband is a truck driver and it's important for him to have a good working phone. Your company wouldn't accept my debit card because I couldn’t answer questions about my area that I just moved to and pretty much told me I was trying to steal someone’s card. I am handicapped and I don’t drive so my debit card is my only way to pay my bill. So you have lost two customers.

My husband and I have been customers with T-mobile for a year and a month. During our service with this company we have had nothing but issues with service, our account being hacked, viruses. Well you can say we have had a great big headache with these people. After our year of being with them they would not let us upgrade our phones even though we paid them 10 a month for a whole year to be able to upgrade at anytime. They wanted us to pay a $500 dollar copay to be able to get new phones all because we were late 4 days on our payment at the beginning of the year.

I recently switched to T-Mobile thinking they were going to pay off my phone devices. I shipped all three of my AT&T phones into T-Mobile. I receive a credit in the amount of $391.87, towards my T-Mobile phone bill, Great! I was informed to upload my recent bill on to Switch2Tmobile, done. First time I was denied, the lady informed me to highlight the payoff amount, done. Submitted a second time, denied again. Called customer service, was transferred three times. No one understood what I was talking about. Finally after the last transferred and me screaming on the phone, someone understood me. He explained T-Mobile DOES NOT pay off phone installments. To make a long story short, I am now STUCK with a $938.67 bill from AT&T including a monthly bill from T-Mobile. Please don't listen to their buyout commercial.

Like all the other reviews it seems T-Mobile is lacking in customer service knowledge compared to what seemed like a sales group who knew their product initially. When I transferred from AT&T, T-Mobile did not via the transfer, cancel my account with AT&T. I specifically asked if I needed to cancel and two reps said "no it would automatically be cancelled." So now I am being dinged by the two carriers for two weeks who are pointing fingers at each other. It took me four calls today to each carrier and several hours to try and get this resolved in order to turn in a final bill for the reimbursements from T-Mobile for switching.

T-Mobile is the biggest rip off in cell phone history. My name is Bruno **. I have an account with T-Mobile for years. After they called me and offered me 2 free tablets and told me they were free because I'm a good client, told me I could cancel it at any time and there weren't gonna be any charge so I did but that was another scam to overcharge your bill. They have been charging me for them ever since even though I don't have them at all, also even though I have the same phones they keep changing my bill monthly different amount. If you want a good advice stay away from T-Mobile as far as you can.

I just disconnected my service 31 January 2016 and Verizon said I "should receive a credit for the 14 days since you pay ahead of time". I called T-Mobile and they flat out refused to refund me for the 14 days. They are the worst mobile carrier I have ever dealt with for customer service and now I am out 14 days of service with no credit back. THEY ARE CRAP ALL THE WAY AROUND!!!

Three months ago I kept getting texts to update my credit card exp. date. Tried four times to go online but kept getting the message that website was not working. Today I tried to call and got a woman who after 10 minutes told me I needed to talk to terms and conditions, she would be glad to transfer me. Another woman got on the phone and asked me all of the same information and after I gave it to her she asked why I called, I told her to change my expiration date. She took the information and said she needed to send me again to terms and conditions and after I listened to press 1 and it would be confirmed. She transferred me and I got a guy on the phone who asked for the same information and said he would send me to a supervisor to make the change. I told him I'd been on the phone a half an hour just to change an expiration date and it would be quicker to go to AT&T and change service carriers and then I hung up. I've been with them 10 years.

In November 2015 I switched to T-mobile & it was the biggest mistake of my life costing me almost $2200. I received 2 note 5's. 1 damaged after swapping the device that I didn't damage. My bill went from $95 to a whopping $186 & all they can say is sorry. This company is failing & trying to rip people off on their way out. Oh & Samsung doesn't warranty ANY T-mobile device.

All I have to say is it should not take an hour and four representatives to add money to my account for my T-Mobile hotspot. If you want to get dizzy, make your head spin, get angry, and feel like you want to cry, call T-Mobile Customer Service, speak to the representatives and their department heads.

Their customer service agents never know what they are doing. I am given misinformation every time. I was a customer for 9 years and left because they are so awful. I overpaid on a bill and can't get a refund since I want to cancel my account. I was with Solavei after T-Mobile, yet they set everyone up with them for prepaid accounts when Solavei went under. I should've done my research rather than taking advantage of the discount plan because it wasn't worth it. Going with Ting since reviews are much better.

I have been a customer of T-Mobile for over a year. When I bought my first phone my contract stated that I was purchasing the phone with 4G LTE unlimited text and calls. The sales rep checked the tower map for my area and assured me I would have great connectivity. Unfortunately, the sales rep neglected to tell me there is only one tower in the town where I live and it is 2G. Needless to say, my phone began dropping my calls and after many calls to T-Mobile I was told that a new 4G tower would be installed in my area within the next month. That was in February of 2015.

First, T-Mobile mistaken charge someone credit paid my bill, so balance to $0.00 back in Sept 2015. I called the customer support to cancel that payment, so I paid with my own credit card. Bill was normal showing in Oct, then Nov 2015, bill add extra $185, why? I don't know. Call T-Mobile and went into local store, NO HELP, claimed $185 extra was charge from Sept payment that I did not pay. T-Mobile store manager told me to pay the amount subtract $185 first, give it some time to fix it. Guess what happen in Dec bill? Same, extra $200 now to my bill. Called customer support talk to two supervisors, NO HELP. Supervisors from financial department, or whatever, maybe just pretend or claimed his the supervisor. The 1st supervisor I spoke to, DOES NOT stop talking, DOES NOT let me talk, I told him I know all these numbers from my bill, I just want to know, HOW IS THIS NUMBER ADDED to my bill?

In August 2015, I started getting my cell phone service from T-Mobile. When we defined the service contract T-Mobile asked me if I wanted to have my phone insured; I thought that would be a good idea and decided to sign on for the insurance. At the time I did not know that the insurance was not provided directly by T-Mobile, but by a third-party insurance company, Assurant Solutions. At the beginning of November I accidentally dropped my phone on the toilette, it suffered water damage and stopped working. I went to the T-Mobiles branch located at 601 Valencia St, San Francisco, CA, where with the help of a customer representative, **, contacted the Assurant Solutions and made the arrangements to get a replacement device and send them the damaged device.

I have been paying $10 a month insurance for 3 years. Because they no longer make my Samsung Galaxy phone, they offered me a no-name brand "equivalent" phone, which I refused. So, my only other option was to purchase a new phone worth only 1/3 of what I originally paid for my phone, and it wasn't even a Galaxy (which is why it was so cheap). Why was I even paying insurance? It would make sense if I paid the deductible and got a current Samsung Galaxy, but nope. I've decided to just cancel my insurance and will not accept shipment of the new phone. I'll just keep mine until it completely dies, and then buy one from Craigslist or Woot. I'm in search of another carrier too. I haven't had the best customer service in-store either. Not happy.

I switched cell phone carriers to T-Mobile and was told that there was no contract and that they would pay off my phones from my prior carrier. They took my 2 phones and told me once I submitted my last bill they would mail out a gift card for the amount to pay my prior carrier. After submitting my last bill I never received that promised gift card. I figured it was just running late and gave them more time. I was with T-Mobile about 3-4 months when I finally switched services to another carrier. T-Mobile had horrible service and I wouldn't receive calls or texts half the time. Sometimes I would get a text days after it was originally sent. The Internet also worked off and on. I was paying nearly $200 a month and for that amount the service was definitely not worth it.

I ask for the replacement of my old iPhone 5S because of some issues on the earpiece. I couldn't hear someone when I receive or accept calls. When they got the phone they said it has physical damage to it. They show a crack on the upper screen and few dots that it seems like they did it on purpose. And my bill came up and they charged me $250 dollars. I told them to bring me back my old phone instead and I will return the one new phone that they sent me, but unfortunately they said they can't return the old device once they got it. I would recommend to everyone that has the same issue like me to take a picture of your phone before you send it back. So you can avoid the same issue that happened to me.

I joined T-Mobile on 11/30/15 and while joining I was told by the store representative that if I trade in my Samsung S4 that day I would get a Samsung S6 edge plus at $15 a month as per a promotion that was going on. I received a bill in December and that showed $32.50 for my phone so I called and spoke to a customer service representative and was told that I would have to pay the entire amount as it was the 1st bill and I would be credited $17.50 in the next bill but the next bill also reflected the same amount of $32.50 so I called back again and spoke to a representative and was told that my credit would actually be only $9 and I spoke to a manager Ms. ** and she said that she will speak with the promotional team and kept me on hold.

For months and months I was not getting good service from T-Mobile. My calls were dropped constantly. I wasn't receiving voicemails or text messages when they were sent, I would receive them in bundles every 6 hours or so. I probably called T-Mobile customer care about 20 times and they all have the solution to my problem, which never worked and was always wrong. My cell phone is my only line of communication to the outside world, so it's of extreme importance that I be able to use my phone.

In October I bought a GalaxyS6 and LG phone, I was told I qualified for a FREE Tablet. I have been charged every month for this and have contacted the office I bought it from twice and they said, "It is ok, we will take care of it." Then it still was on in January, called their 1-800 billing and they "Oh yes, your account was not credited correctly. We will take care of it." Today it is now January 31, 2016 and still nothing has been resolved. Going to try and write to Customer Relations now. Not a very happy customer right now.

My mother-in-law is a customer of T-Mobile store located at Lawrence and Pulaski in Chicago, Illinois for 10 years. She requested suspension for her monthly service for December and January due to her trip - they said ok. When I took her to the store to activate her wireless service, Mariana the customer service told her that her line was canceled and she had to paid $199.75 as a balance. In order to get service again she had to request a new line because it was canceled. I paid for it, but I also ask for an explanation for the charges - they also charged $22.75 for suspending the service as she requested.

I was a T-Mobile customer for 9 years and I got screwed over big time. I was charged $400 for a phone that did not have any physical damage, I just had issues with missing messages. Don't know where they went but people would send me messages and I would not get them. The guy who inspected my phone at T-Mobile said that my phone was under warranty and that I only had to pay a $5 processing fee. After a month, I received a letter saying that I need to pay $400 because my charger port was messed up (Totally unrelated to my problem). I called customer service to get this fixed because it was not fair that they send me this letter when I was told, with proof, papers stating that I will not pay anything except $5 for the warranty exchange processing.

I went and exchanged a device because my husband wanted something different. The device I got was cheaper than the previous one. I was owed the difference. They did not have the money in their cash drawer so I was told that I had to be sent a refund check. Well make a long story short, I did not receive the check. T-Mobile Store rep told me to call customer service which I did and no one could tell me where or what happened to the check. I was told by a supervisor to dispute the charge with my bank. I called my bank to dispute the charge and they gave me a temporary credit.

Very disappointed in the T-Mobile of 410. Poor customer service skills. Their store manager and their Assistant manager suck. They don't know how to listen to the customer. I made a complete with customer's care and I'm waiting for their boss to call me back. Never go to a non-authorities dealer. And foresee at a San Antonio location treat their customers a new customer at that and I'm from Houston Texas and they never treat their customers like that at all.

So today 1/29/2016, I attempted to switch my services (WORST MISTAKE EVER!). After talking to the rep for almost two hours I come to realize I was completely screwed over. First, by the lying ** rep and then by the manager of T-Mobile who basically get paid more other people, to handle problem only to say they unable to do anything for your problems that THEY cause. So to the point I needed a work phone for on the road, so I asked for a 2gb plan, she decided to charge me for a 6gb plan which is 20 dollar more. Also I was only supposed to be charged 127.16 and I was charged 169.34. I called back only to be told there is nothing they could do about it to help and they wouldn't refund my money even though their rep lied and completely screwed up! And charged me for things I DIDN'T even ask for! THEY ARE THE WORST COMPANY EVER. RUN RUN RUN! DONT WASTE YOUR MONEY!

Remember all the lovely commercials over the holidays for Christmas 2015? "Trade in your phone and get a Samsung Galaxy S6 for $0 a month (or $10 a month) Free tablet... Trade in your iPhone for the iPhone6s for $5 (or $15 a month) with Jump on Demand" (depending on what phone you had to trade). THEY ARE NOT HONORING THESE PLANS.

I was calling to change my previous billing I set up earlier because money is tight. The first operator that answered the phone was saying she could change it but could not do it anymore in the future. She made me very upset. I am so glad the phone disconnected. Most of T-MOBILE Representatives are very nice. Sometimes though look out for that bad apple just ready to ruin your day.

I had no coverage where I moved (13 miles away), & still had to pay full purchase price for phones even after 5 months of paying over $220 for almost completely no service. The rep said it sounded to him like I had buyer's remorse! It was hopeless.

This phone is awful. Trying to plug it in requires more than an MBA... As I have an MBA, but cannot figure out this plug. Also, it just shuts down whenever it wants to, in a restaurant, at home, or wherever it can. This is the WORST phone I've ever had. Samsung 5 is awful... so awful. Please stop and quit your jobs, or fix it, you stupid **. I shouldn't have to have a receipt number from a year ago, or an order number to qualify a complaints. That's fine, copying and pasting to Glassdoor, Yelp, Indeed, and the BBB. Get better, or go home idiots.

I transferred my 4 lines from AT&T to T-Mobile on 12/19/15 and I regret doing that. I have called T-Mobile more several times about data usage. First my billing cycle was between 12/20 - 1/19. So all my 4 lines had 6 gig of data until 1/20. On 1/20, T-Mobile reset my cycle back to 1/8 - 2/7 meaning that the data we used between 1/8 and 1/20 was counted against my 4 lines twice. T-Mobile is cheating people on their data and I won't be surprised to see a class action lawsuit on T-Mobile down the road.

I want to take a moment to say I'm very pleased with T-Mobile. I have been with them for many years after leaving sprint because of ongoing billing errors. Anytime I have had a problem all have gone above and beyond to provide me complete customer service and resolution. As long as their customer service remains as is especially at the call center I will continue to recommend them to everyone I know and continue service with them.

They have ** service once you asking about your billing statement. First I was being charged for 256.72 for unauthorized international call. I called them and said that my phone didn't made any call and they told me "oh yeah you did, you surely did, those charges were valid." You ** kidding me? Valid? If wasn't valid, you would ** send me a bill? Oh wait, valid - does it mean they do send out those invalid one just to scheme people's money? Job well done T-mobile. We clearly did not made the phone call because we know none of those numbers that they listed. Also I checked the phone, there were no calls were made during that period of time. Well I'm out, this is ridiculous and I'm sure I will not use T-mobile's service ever again!

After a long service relationship with T-Mobile, I decided to look for a better monthly rate. I paid my last bill and it was brought to a zero balance. I immediately contacted the cellular service I have now about becoming their customer. This was 12/16/15. I decided to keep my previous phone number and to use my current cell phone, so I waited to receive the SIM card which arrived on 12/22/15. The transfer was made at that time. I was previously billed in advance with T-Mobile so I considered myself free and clear to move on to a better deal. Now today 1/20/16 I received a call from T-Mobile saying I owed $57.59 bill. I immediately disputed this charge. I got nowhere and they expect me to pay these charges. I will not pay for charges I did not incur.

Epic customer service fail today when I ordered a phone online and T-Mobile shipped it to the wrong address. Yes, it was my bad for not updating my address at their site the last time we moved, but I expected to hear: "No problem, we'll overnight you a phone for free." Oh no. They're waiting for the delivery service to return the phone to them, then they'll refund us the cost of the phone (cancel our month-to-month essentially), and they're done. If we want another phone, we have to stand in line at the store or order online again. My husband said, "Hey, we've been customers for 15 years and we just bought an $800 phone, you're sure you can't waive the shipping on another phone?" "No, sir."

The service with my phones have been very bad since March of 2014. The folks at the Sierra Vista are in need of customer service training because they don't how to treat customers. I just paid my bill of $351.84 on 01/19/2016 after three different amounts of what was supposed to be paid. I will not recommend my coworkers. This is the cell company I have ever been with.

I was with T-Mobile for 9 yrs. I paid my bill on time all the time. Never an issue. I added my goddaughter to my plan but specifically told T-Mobile she wasn't an authorized user. I called them and blocked all applications for any phone on my plan besides mine as well as any international calls. Fast great T-Mobile allowed someone besides me charge an iPhone to my credit for 700 bucks as well she rang up 40p dollars in international calls. When I called T-Mobile to complain they told me that only certain things were blocked and that I was to pay the bill when I didn't authorize it. So now they have send my bill to collectors and say I owe 2,702 bucks with at least 1100 of was their fault for allowing a person to charge an iPhone on my account as well as international calls. I'm furious after 9 yrs with this company they did me wrong.

In September of 2015, my husband and I traded in our iPhone 6 for the new iPhone 6's through T-Mobile's JUMP trade-in program. T-Mobile sent out new phones along with prepaid envelopes and packaging to return the old iPhone 6 to their warehouse. We complied with all directions and sent each iPhone 6 separately in its own packaging. One of the phones made it to the warehouse and we were credited to our account. The other phone, however, which was sent at the EXACT same time was supposedly never received by T-Mobile. The pre-paid envelopes did not have a tracking number and there is no way to find where the package was last. I have made many inquiries to T-Mobile, who have "searched" their warehouse and are unable to locate the missing phone.

When I first started T-Mobile, I had metro. I was debating whether I want to go T-Mobile or AT&T. With T-Mobile I don't have to stay in contract and there's no limits on anything so I picked that. I asked the worker there "will I be charged if I don't pay my bill on time" & he replied "No". He told me for each phone added to my line will be $10 each and so I have 5 lines (family plan) for $110 for 2gb I believe.

No matter how much data you purchase, it burns through it in less than a couple weeks unless all you do is read email. Websites like Facebook, Twitter, IMDb, etc. eat away at the allotment even faster. Once the allowed high-speed data is gone, the speed slows down to less than what I used to get with my 33.6 dial-up modem.

I have been with T-Mobile for several years. I was offered by Verizon a better deal and when I contacted T-Mobile to match that deal they can't so I told them that I will cancel my service. Then after three months I received a bill for $300. I called the billing department and they told me that the account was still active and I have to call another department to disconnect my account. I went through several phone calls and after having the account disconnected I was told that they will just charge me for any service calls made, but I still end up receiving the same bill and it was never adjusted. I won't be paying a bill for anything that I have not used the service for. They usually charge their customer in advance so why do they have to charge me for something that I have not used for several months.

Please do go with T-Mobile. They are thieves and steal your money and are responsible and safeguard your identity and over charge for program that you do not have and over charge. Also their signal is worst than Metro PCS.

I was told that for $30.00 more I could get a hotspot with 6 gigs on phone and 6 gigs on hotspot device, so I said yes. This sounded good to me. When he activated it and gave me the device he said I have 6 gigs on hotspot & unlimited for phone. This sounded even better. When the bill came it as $200 +. I immediately went to see the salesman. He said I would have to pay it and wait for next billing cycle to correct. I told him I was on a fixed low income and this was not possible and this was his mistake, not mine.

On December 20, 15 I went to another company for mobile service. Although T-Mobile charges for the month prior, they sent me a bill for 103.54. I called T-Mobile billing to ask why am I receiving a bill, when their charges are usually for the month in advance. The guy on the phone stated that there was an error in the bill and that I owed a month. I told the guy that if my billing cycle begins on the 4th and it's advance payment, then I should have been covered till the 4th of January and technically they owe me money. I kept asking the guy "don't T-Mobile charge for the month in advance." Response to that was YES. So how the hell do I owe T-Mobile money when I cancelled my service with them before the next billing cycle.

In October I purchased a Samsung Galaxy 5 and a Samsung tablet and for the promotion I was supposed to receive a 100 dollar gift card. After calling several times I finally was assured I qualified for the card. Then I was told the card was being shipped by a sales rep named Genes and it would take 2 to 3 days to arrive. Then on the third day Mr. Genes called and said the card was lost so they was going to credit my bill 100 dollars. I do not think this was fair being when I brought the devices I was told for buying the devices I would receive the 100 dollar gift card but instead they tried to act like I didn't buy the devices then found out I did, then promised me the card and then they turned around and credited my account. I will not buy anything else from them during a promotion. They did not honor their promotion.

Too much to go into detail, but here are the best bits: Put my 95-year-old aunt on a pay per month plan at $100 a month! Aunt DIED leaving a $924 balance. Customer service said I would (as her beneficiary/executor of her estate) receive a refund in the form of a gift card or possible transfer of funds to my MetroPCS account. However, when reaching out to make happen, no one will take my calls or when I ask to be put me through to an American supervisor they "transfer" me and hang up! Repeatedly. Even a kind store manager tried to help me and was thwarted too! He could not believe it! What a SCAM!!! This company SUCKS. I may have to sue them.

In the beginning of December, I called for instructions how I have to call with my cell. Someone give a wrong information about the international access and I made a lot of calls and guess the results 491.00 with T-Mobile. I talked with Roberto ** one week ago and I still waiting.

I have been a T-mobile customer for 7 years. I recharge my account annually. I am two days past the one year mark and they zeroed out my account with no warning. How can they get away with such a ripoff? Isn't it my money?

Went into local store on 12/24 as my phone is now a brick. Girl submitted for warranty replacement, gave me a confirmation # and phone was supposed to be delivered 01/04. On 01/06 I contacted customer service and they apologized, waived the fee for 2 day delivery and said the replacement would be here 01/08 and then I would need to send my phone as the return slip will be with the delivery. Nothing. Called CS again and now being told that I have to 1st send in my phone before they will send replacement. I bought my phone out right last February, a Samsung Note 4 and it was 936.00 out the door. I am not without a phone, their CS is terrible. And as of this time I have yet to be told clearly how to replace my phone. Changing companies this weekend.

I bought a phone online and made my payment. I then check my account the next week and show 2 pending charges charges for the phone. I then contacted T-Mobile who told me the first charge was declined so that amount would stay on my account. I noticed the next day that the new charge was no longer pending. Then when it came time for my bill I noticed it was high.

When I signed up for T-Mobile in October I was told my monthly bill would be about $70 month. Each month since then I've been billed between $25 and $33 more. Nowhere on the statements has it ever shown a credit for the phone I turned in, an IPhone 5C. I have had to call and complain and negotiate to get a credit but these credits are vaguely based -- I think just on my dissatisfaction and threats to leave T-Mobile. Today I was told my real monthly bill would be $92 and change. The monthly charge for the phone is $27 -- when I signed up I was told it would be $15 for 24 months. I am disgusted with their lack of clarity and integrity. Their employees say one thing and bill another.

My IPhone 6s quit working suddenly on Labor Day 2015. I went to T-Mobile and let them know the refurbished phone the issuance company sent me had quit working and the representative on duty did a few tests on it and decided it would be covered under my warranty. He informed me that I would be charged $5 on my phone bill and that T-Mobile would be sending me a new phone in a prepaid box and to mail it back in that box. We took the phone to the post office and my boyfriend paid the fee for the phone to be shipped out that day.

I recently made a decision to purchase new phones. At the time I considered switching from TMobile to another carrier who offered a $300 trade in value for my phone even though it was an old phone. TMobile happened to have a "Best Trade-In Value Promotion" which guaranteed that they would match the competitive offer and provide a "$50" additional. I completed the on-line form, went to the TMobile store and they told me to call in the number. After upgrading the phone, I called TMobile about the credit, only to find out that this offer was excluded because it was considered a "PROMOTIONAL" offer. Aren't all sales and trade-in offers promotional? This of course is not listed in the questions and answers on the program. Only listed in SMALL PRINT at the end of the process. What would not be CONSIDERED PROMOTIONAL. This is a blatant case of FALSE ADVERTISING!!!

This is a very long story, so I won't go into it in detail. I have been dealing with their insurance and warranty people for close to 4 weeks, 3 phones later I still have a phone that doesn't work. Similar problems as stated above. I've spent over 12 hours total on hold with promises for call backs with no corrections to my problems. I'm out hundreds of dollars paying for Asurion insurance and still stuck with a faulty phone. I'm filing a fraud complaint and taking this to small claims court. Switching carriers tomorrow.

Service is spotty. Was signed up for monthly service. They took payment out a day early and we wanted to cancel service. They say "sorry, payment was made and we give no refunds" and then wanted to hang up on me. This is after being transferred 4 times. Now I am talking to the payment supervisor who says "too bad I am not refunding your money." They took payment out a day early and changed the due date while I was on the phone with the 2nd person to the previous day. She now says "well, it was due today and we took payment and we have no refund policy. So sorry you are not happy. Goodbye." I am yelling at her to keep the service on for the next month as they took payment and she says "well, I will have to transfer you to customer service as I deactivated service." After chewing her out she says "ok you have service till the next month."

Saw all the ads that they had doubled coverage areas and thought they might finally cover our area... Website states work and home were in 4G LTE coverage, sales rep verified address as well. When we got phones I only activated one of the five phones and had no cell coverage at all. I called and cancelled account. They said since we cancelled same day we would not have a bill. We sent the 4 unopened phones back (plus the SIM card for my phone). We got a refund on the money paid upfront BUT have since gotten two bills showing I owe them over $200... I have been reassured from countless people that the account shows a zero balance and nothing else would be due.

I returned a new phone due to not charging. They sent me another phone the next day, that phone did not charge either. I sent it back and then they said I owe them 1200 for damaged phones. I am like beside myself, after a week of combat with them they said "oh, you did not damage the second phone." Their repair facility I found out does this to hundreds of people even though you have the coverage. Beware. I found a website with hundreds of complaints like mine. I hope this turns into a much needed class action suit. I never should have left Sprint. Customer service is rude and they do not care about the little guy. People let's expose these crooks that are providing theft by deception.

So, thinking I would do the good fatherly deed and get our son a new phone, I ordered the Galaxy S6 from T-Mobile on December 7. On Christmas, our son opened the outside package and, much to my dismay, I had ordered the S6 but he wanted the S5 Note. So today he went to exchange the phone at the T-Mobile store, and they said they couldn't exchange it because I had ordered it online. So when our son contacted T-Mobile by phone, they said they could NOT exchange the phone because it could only be exchanged within 14 days of purchase.

This is the worst company I have ever dealt with. I changed phone companies and first they didnt explain the billing cycle to me then when I called them about the remaining balance they told me that I owed that and I was thinking it's a prepaid phone, how would I have a balance. So I told the rep who apparently wasn't listening that I would pay it on the first of the following month and when I called to do that they had already sent it to a collection agency, which upset me so I called them directly and their comment was when they close an account they automatically send the bill to collections. I told them that was not fair and that could go on one's credit. Got no comment about that. They dont care, so be sure that you get everything in writing and make sure you get whoever you're talking to their name. I dont want this to happen to anyone else.

Switched to Sprint at the end of July, 2015. Received 4 prepaid American Express cards from Sprint in late September to pay off the balance owed for 4 phones, 1 for $149, 1 for $207, and 2 for $243. October 17th, went to T-Mobile Store 7705 to pay off the phones and the $299 usage fee. Clerk swiped 1 card. I signed the terminal. Clerk swiped 2nd card. I signed the terminal. 3rd card swiped and the system locked up. I was told the money would be put back on the cards within 24 hours and was given the 800 number to call. I waited until Oct. 26th to call. Only 1 card, the unswiped one, had a balance. The others were declined with a zero balance. I was told I had to go back to the Store 7705 to retrieve the payments from the terminal. I drove up there and they could not help me, so they said. They tried swiping the cards again, but no luck.

I'm a very dissatisfied ex-customer. T-Mobile has the worst customer service, and a whole bunch of liars, dishonest people working for this company. An employee hacked my account and made changes, added a new tablet, and accessories and charge my account, all this without my authorization. I contacted T-mobile several times, regarding the charges and I was told if it was a manager who did this, it was almost impossible they could do anything about it. I was promised rebates that were never received. I am in the process of reporting them to the BBB. Multiple times I reached out to them for assistance with my bill, which was super high but nothing was done.

I made a emergency call for 20 min to Nicaragua and they are charge me 560 dollars. I called customer service and no help at all. I spoked to representative manager. He told me he is the only manager in all the T-Mobile and I need to deal with him. His id **. I have T-Mobile for over 10 years is ridiculous, very very disappointed.

Well I was a former ATT customer who kept hearing all the deals T Mobile had and got interested. I went into a T-Mobile store and spoke with the representative who explained T-Mobile would pay off my remaining phone balances with att. I ended up switching all 3 lines I had with att to T-Mobile. During the sign up he says I also get a trade in credit for the devices which I could use for cases and screen protectors today so I did. He instructed me to go online and submit my final att bill so that I could get a visa debit card to reimburse me the att installment phone balances.

I have just submitted a claim with Assurant Insurance because my cell phone crashed after I downloaded the Samsung App Smart Switch, which is terrible. I lost all my data and the phone went blank - I spent an hour with Samsung representative on Dec. 26 trying to restore my cell phone data. Nothing worked. I went to the T-Mobile store and they filed an insurance claim to get a replacement phone. They promised I'd get my phone on Tuesday. If I don't get it I will file a complaint with the FTC online. Also I will switch phone companies since T-mobile sold me this policy and pumped it up. I pay $15 a month to get insurance for two phones.

I switched to different carrier on Nov 27 from T-Mobile. I had EasyPay for T-Mobile bill so I got charged for regular monthly usage on Dec 10 and when I called T-mobile to know if this going to be my last bill, the associate said, "Yes, this is going to be the last bill." Now today I received another bill stating the monthly usage charges and when I called T-Mobile to explain why am I received this again they said, "This is the last bill not the last one" and basically they said the last associate I talked to on Dec 10 was incorrect. Who should we trust, if T-Mobile is providing incorrect information?

So recently I downloaded a movie and paid $10.00 it was called "boomboomfalala" and I went to open up the film and it said that I had network connection issues when in fact I pay them every single month with the hard earned money I make at Burger King so I am really angry that I am paying them this much and for no reason.

I sent a letter to T-Mobile stating the following and received another scam bill for $245.04 December 18, 2015. On November 10, 2015 we contacted T-Mobile to see if they could provide cell phone service where we live. We were told on two different times that their service would be excellent and we would not have a problem. After we received the equipment and activation, we were unable to make any calls. I immediately called T-Mobile and told we needed another piece of equipment to solve the problem. Upon receiving said equipment, still no service at all. I called to cancel service with T-Mobile and returned all their equipment, and asked for the $112.79 we paid, returned. We never received our money back. In addition, I received another bill in the amount of $245.04.

Terrible!!! They let one of my employees upgrade 2 phones on my account which is NOT Legal. No one is authorized to do anything on my account. I had been calling them for 1 week and they would not return my call until corporate got involved. They are now saying I can keep them and they will report it as fraud. My employee gave them 2 almost brand new phones in exchange. I have to take this to T-mobile Legal now and as soon as the phones are paid off I will never go with T-Mobile again. Anyone that does illegal business I'm out. In Tucson at the Wilmot Road Store!

I got an iPad Air with a T-Mobile SIM card in it for data over the mobile phone network. They advertised that they were giving 200 MB a month free for as long as you own the iPad. In order to be able to check your minutes balance you have to create a user account on their website, but in order to do this you have to receive an SMS message on your phone. However the iPad is not a phone so you can't receive an SMS from them. So they can't create an account for you and you can never check your minutes balance. I talked to at least 10 people for at least 5 hours total. Several of them promised me they would fix the problem and get back to me. None of them ever did either. My analysis is that T-Mobile regrets having made the offer and now is making it impossible to use. I note that other iPad owners have reported that T-Mobile is not giving them the promised monthly 200 MB anyway.

I have been having technical problems with my text messages. T-mobile blamed it on Apple, Apple blamed it on them. When it comes down to it, it is T-Mobile issue. After being on the phone with them one hour, 45 minutes and 3 sec, the problem is still NOT FIXED! Then they tried to offer me a one-time $20 credit that I declined. They need to take that credit and train their people. Total waste of time and clearly they don't care.

We gave them 2 brand new Galaxy 5. One was a year old. Both paid off. We upgraded and received 2 tablets and they took our phones. We got new Galaxy 6 phones. We were told all we had to do was pay 10.00 a month on each tablet. They took our phones and we received nothing for them. They say we have no contract which is bs. I checked our bill and I found out we have a balance of 1033.00. That is not fair. We cannot leave without paying that balance. I called Customer Service. No help. Told her we wanted our old phones back. We were lied to and we are stuck with them. Service is bad when I go visit my family. I am filing a formal complaint. Filing this for me and my husband. Please help us.

Bought a Samsung Galaxy S5. Had the first phone about three months. The speaker busted, no one could hear me speak through the phone. Sent the phone back in and received another phone. I had for about two weeks when the screen blacked out. I had to request another phone, and shipped back the defected one. I noticed my bill was ridiculously high. Called T-mobile to discuss the bill. They alleged the phone camera was broken. I know for a fact there was no physical damage to any of the phones.

Just over 2 years ago I transferred my T-Mobile account and opened an account with my wife. The T-Mobile associate never told me I had a remaining balance on my old account. I had recently changed my address which was not updated on the old account. So T-Mobile sent the bill to the old address and never notified me by phone, which doesn't make sense because my phone number never changed. This bill went to collections and affected my credit score before I finally heard from collections and paid it.

I was told by T-Mobile that if I switched from AT&T I would save money due to a lower bill and getting to continue my 20% employee discount I had at AT&T for working for a University. After calling and complaining that my discount had not been applied, only 3 months after initially getting told about the discount (and even applying for it in the store), I was told there is no longer a monthly employee discount at T-Mobile. This means the 7 or 8 people who told me about it were lying or misinformed.

I've always had a little trouble with T-Mobile as a whole, but just decided to put up with the dropped calls and not being able to make calls in places that AT&T users could. Now I'm a little fed up with their service also. I bought the new Android S-6 back in March of 2015. I paid $730.00 cash plus taxes for the dang thing. I started having trouble with it six months later. They sent me to the Samsung place thirty miles from their store. After wrestling with them for over an hour I gave up and went back to the store and having bought the insurance for the phone, I just told them I wanted another one.

I have had T-Mobile for a very long time (About 5 years). Their service is always so wishy washy and when I tried to get them to fix my Galaxy S3 that LITERALLY cracked (the screen) WHILE I was holding it in my hand, they wanted me to pay $150 to fix it even with my insurance! Then I tried to cancel a line (I had 2 lines) in June of 2015. They fed me a line saying "if you drop that line you'll lose the great price you have." I called numerous times to try and drop the line off my bill and just have the one line. Then in September of 2015 I decided to drop T-Mobile completely. After transferring my line out to another service (VERIZON) I called to make sure that the line was cancelled and the automated system said that the account was cancelled. A couple weeks later I got a bill for GUESS WHAT!?? That line I TRIED to CANCEL in JUNE!

The event occurred in the following sequence: 1) I got a bill from T-Mobile of an amount of $169 which included $75.62 charge for calling a number of India that I didn't call using T-Mobile. I already got Vonage at my home. I never call using T-Mobile. 2) I called T-Mobile to let them know that I haven't called that number. They told that call is tagged to my sim card and I have to pay that. 3) They applied 25% off on bill and I agreed to pay over phone with my credit card. 4) I gave all the credit card details over phone and they told that transaction was declined and was not complete. 5) Now when I am checking in my credit card statement the payment has been applied twice although they said payment was not complete.

I switched to T-Mobile a little over 1 1/2 years ago from another carrier. Unfortunately, took the bait they offered of "buying out" my existing contract and no "contract" with them, but in the end. Ended up owing them more than I had my previous carrier with a contract! The service I had was a joke, on a good day I could send a text message from my house, on most days the signal connection was off and on continuously. Most places we traveled to and through, no service and dropped calls, yet paying a ridiculously high bill each month because of the exorbitantly priced phones they make you buy, instead of having a contract commitment.

The Smyrna, TN T-Mobile location has very poor customer service. Plan to wait an hour. The workers seem irritated and don't want to help you.

On December 12, 2015 I went to T-Mobile location in Denver Colorado because I had a problem with my phone of only a year and half old. The management told me that I needed to upgrade my phone to fix it so I believe them. And when I got the new phone I still had an issue similar to what my old phone was having so I called T-Mobile IT department and they said all they would've had to do was call them and they would help fix the problem with my old phone and that I did not need upgrade. So when I found this out five days roughly I try to get them to help me out.

NEVER, EVER make the mistake of selecting T-Mobile as your cellphone service provider. It will honestly be nothing but a HUGE MISTAKE. Their coverage has been despicable, their customer service representatives were hugely uninformed and have provided inconsistent information to me numerous times, and the experience overall has been nothing but a huge waste of my time and money. My husband and I have only had the service for 2 months and have not been able to get reception inside buildings (in what day and age???), experienced numerous dropped calls on almost a daily basis, traded in phones to receive a credit which -- lo and behold -- we are now not receiving, and numerous other issues. And should I mention that we live just outside of Washington, DC -- not exactly an "unpopulated" area. Stay clear of T-Mobile. We switched from AT&T to T-Mobile and have regretted it every single day.

T-mobile now has month to month plan and I signed on and had reason to cancel it. I called in three times for it and cancellation dept. gave me so much hard time and I was so angry. I did pay the month of bill and make sure I did not owe money. But still asked me pay much more which I did not use according to their records. Why and why other company can do but not T-mobile. So please advice to others be very careful with T-mobile. Watch out!

I recently purchased a T-MOBILE Hotspot device and purchased the 7 GB plan to be used over 30 days; within 24 hours I noticed my internet had slowed down and was almost inoperable. I called over a course of a week to try and get an understanding of why this was happening. I was never able to speak with anyone in technical or customer service that truly understood my concern. I was always given general responses that it must be video streaming, etc using up my data. I then opted for Binge On the following month in order to reduce my data usage and be able to watch videos on HULU and Netflix, well the exact same thing happened after only watching two TV episodes on Hulu; I still have not received a resolution to this problem.

I had an issue with my reception on my s6 edge phone. The reception wasn't working so they send me a refurbish phone. Now t-mobile is accusing me of sending me a phone that they say it was damage. I didn't damage my phone. It was in good condition. I only had a problem with the reception that why too they had to send me a router so my reception can work better. Now they want to charge me over 400. No that not going to happen. I already file a claim to ups. I feel it their fault. I never ever had experience like this with t-mobile. If this issue don't get resolve they will lose a customer who been with them over 10 years and I will make sure people I know with T-Mobile will cancel their account.

I have had issues after issues in the 42 days that I have been a customer with T-Mobile. It first started the day I went to the Pleasant Hill Rd, Duluth store with you to transition from Verizon to T-Mobile. The lady who helped us, I know was trying to explain the plans, but to my ignorance on T-Mobile plans, I was having a hard time understanding her. I realized immediately she got frustrated with me but I don't think she knew how to explain the whole process to a consumer who had no knowledge of T-Mobiles plans.

I stopped my contract with T-Mobile 2 months ago. When I did it, the customer representative told me I don't have to pay any money because in my account there is deposit of $80 and T-Mobile owes me $4 at that time. After a month someone called me from Convergys and told me that I owe $88 to T-Mobile, stating that my billing cycle is starting from 6th of every month which I did not know because I started using it at 13th of August. I just used T-Mobile for 31 days and T-Mobile is charging me $168 in total with their bad coverage and terrible signal quality. I left T-Mobile due to their greedy billing system and bad coverage but T-Mobile does not want to leave me. I do not recommend T-Mobile for anybody and just leave T-Mobile 1 day before your billing cycle ends. Do not feed those greedy people.

I have been with Tmobile for about six years. I had to call just about every month for overcharges that made no sense. One representatives said one thing and the next said something different. My bill is consistently higher than what was promised to me and there is nothing they can do about it every time I call in to inform them. They can never get my bill correct and can never stand by what was promised to me.