T-Mobile Reviews

On Friday, November 25, 2016 I contacted T-Mobile Customer Care regarding a Black Friday promotion where new/existing customers could trade in old iPhones for a discount on a new iPhone 7. I called to verify that (1) my iPhone 5 did qualify and (2) I could keep my existing plan. I was told that my phone did qualify and that my rate plan was eligible for the upgrade without modifications so I initiated the trade-in over the phone. I completed the trade-in at a T-Mobile store in order to get the new device that same day but only after verifying (1) and (2) a second time in person.

Very unprofessional people working for this company. Spoke to the supervisor. She assured me of getting note5 since my note4 was discontinued, she even offer me to pay up my note4 if I'll take her offer. I was waiting for the order. It got to the store while I was away on vacation. When I came back from the vacation and got to the store to pick up my note5 I was told by store manager he can't give my replacement phone since it was canceled. I went from numerous customer reps and supervisors including tech department Israel ID ** that told me he can't reinstate the order since I canceled it myself. Have no idea where he got this info from. 52 min on the phone and still not near to resolve the problem.

My identity was stolen and used to fraudulently open a T-Mobile account. I have been trying to resolve this for three months. I have called Customer Service repeatedly and made two trips to the local T-Mobile store. The problem is that the Customer Service people don't know how to deal with fraud and say it must be dealt with by the fraud department which they can contact only via email.

I ordered a phone from T-Mobile and paid up front before they shipped the found. UPS lost the phone in their warehouse 30 minutes from my home. After waiting the time limit UPS requested to see if the phone moves. I contacted T-Mobile 12/3/16 told I would get a refund and they would ship another phone. Well it's 12/14/16 and no progress and it appear T-Mobile does not train anyone they allow to take to customers. It's a different story with each rep. Point to this is don't do business with T-Mobile. It's better to pay a high price for service and be treated like a person that should not just be walked over. Also I live in NJ and coverage is spotty. That's not good coverage. T-Mobile proves cheaper is not better.

I had been a T-Mobile customer for approximately 15 years, along with all of the name changes during that time span. Several times over that period, I made a call to cancel my account for various reasons, mostly customer service issues. But finally, I had had it with their call center routing the call OVERSEAS. They have a script they follow and don't listen or don't understand English very well. You are constantly repeating themselves and asking questions that you have already answered. It is grueling!

I have been a loyal customer with T-mobile for over ten years and I have witnessed the decline of their customer service over time. They have become rude and unappreciative and do not even take their time to courteous on the phone. Loyalty and paying off bills on time does not earn their respect and gratitude. They did me one favor in ten years when they reversed accidental roaming charging and they would not even meet me halfway the second time I called to dispute an accidental charge. I had referred so many friends to them and now I feel nothing but disgust and disrespect for this company and its rude staff.

My 9th call at 45 min each 12102016... 15 year customer... Horrible service!!! Horrible hold time... Lack of knowledge of Representatives. Constantly disconnected from family and friends... Still no resolution???

On November 19, 2016, T-Mobile representative at the Gadsden Rainbow City location misrepresented or lied. By saying I qualified for 2 free phones and free lines with same data plans as my other phones. They said I only had to pay for the tax and the SIM Card setup and everything else is free except taxes. Now December 13, I get a bill that I have to pay for the phones. I called customer care. They are not going to honor their representative agreement and their return is 14 days, but my paperwork say 30 days. I am going to keep the phones and pay the bill. I know that there are more people that got rip-off like I did. I would like something to be done about T-Mobile mistreatment of customers; I know I'm not the only one. I am in fear because all of the other reviews I have read such as more billing later, credit damage, collection agencies, restocking fees, and all other problems and new lies.

I wanted a cell phone but I told the girl that I was a senior and could only afford $30 a month, as I am on a fixed income. Yes I signed, thinking it would only be $30 after the initial money for phone was $60. After the first month, I started getting bills for $65. I called and told them I could not afford the service. I was happy with the phone, and tried to use it with another carrier, only to find out that T-Mobile had put the kill switch on it where no other carrier could get service. I was willing to pay for the phone, but after they killed it, it was unusable. Now this has made my credit bad. So now I have a phone that is unusable and a bill for it. I felt taken advantage of since I am a senior citizen.

If I knew my internet connection was going to be this terrible, I would have stayed with AT&T. It is definitely not worth saving $50 a month! They said they will reimburse the cancellation fee from AT&T but yet to see that money. I live in Las Vegas and I would like to think I can get good coverage but not at all. I can't even call Uber because of bad connection. I keep wondering what if I am stranded late at night and I can't even call for help!

I have been a customer at T-mobile for years. Earlier this year, I noticed odd charges on my mobile bill. I contacted T-mobile, and at first they were helpful. However, in order to "resolve" around "charges" we were put into their fraud department until a "specialist" called us back to remove those charges. June, July, August, September, October and December they kept charging each line on our account plan charges that we REQUESTED to be removed since June. Each month we called in, they would give us credit, only to put the same plan charges back on our bill and then charge 20.00 reconnect fee per line (5 lines) a month.

I went to T-Mobile on Black Friday to switch because we were getting charged entirely too much with our other carrier. I found out today that they never paid the other carrier. Their solution is to escalate the situation to corporate to credit our bill with T-Mobile and to use that leftover cash to pay the former carrier. Not a fan right now.

I guess I should begin with the false coverage map. I decided to give them a try because I was tired of AT&T and the "coverage map" on their website showed service in all the areas surrounding my house. The only place I actually had reliable service was inside my house. So I decided I needed to get out before the remorse period for the 2 phones that I financed through them expired. It was a nightmare switching service providers despite them assuring me that it would be seamless. Guess that was lie #2. So I returned the devices with the prepaid shipping label that they provided and thought that I would be receiving the refund for the taxes and down payment of $375 back to my account. After a month of calling regarding this issue I received a bill for the remaining $1300 on the devices. After calling twice to confirm that I would not be charged for these phones and I wouldn't be turned over to collections I was convinced all was good.

T-Mobile was having a Black Friday promotion, trade in your qualifying phone and get the new iPhone 7. We went into the T-Mobile store to see if my daughter's iPhone 6 qualified and get the details. The representative said it did qualify we just had to finish paying it off, which we did. We even got a text from T-Mobile saying Congrats! Your line is eligible for our current device promotion 2016 Apple Black Friday offer. We traded our daughter's phone in, signed paperwork that stated we would be charged every month, but in the same statement we would get credit for that charge. We walked out of the store with a new phone and pretty satisfied. Today, December 8, 2016, I get a text f on T-Mobile saying, "Your line is no longer eligible for a monthly bill credit device promotion 2016 Apple Black Friday offer. Monthly promotion credits will no longer be applicable."

T-mobile is the worst phone carrier ever. I wanna even give them - oo but I can't go under the 1 star so for me it's a 0. I have never been so disappointed in my life. They have the worst customer service. They never know what they are saying. One person says that and another one says something else. And if you get in there you will never get any deposit back. They even hung up on me. I will never advise my enemy to even get T-mobile as a carrier because they are thieeeeeeevvvvvveeees. I haaaaaaaaatttte theeeemm with all my heart. I told them that if the money is gonna make them rich good luck. That's it for them. One more customer lost. I hope they lose for customers in fraction of seconds. I wish them the worst.

T-Mobile is one of the worst phone companies I've had. They always send you phones that don't work. They had to send me my iPhone 5s 2 times because the phone was broken. At last they end up sending me iPhone se. It still don't work and T-Mobile can't do nothing about it. It's so sad. We should put a stop to T-Mobile.

I called in wanting to change my plan to save because my bill is so high. The agent changed my plan but not to the plan that she advised me she was putting me on. Instead I was put on a plan where I was only given 2g worth of data which is now gone. I was promised a call back from Support to change my plan back to its original and compensate me for not being able to use my internet. Yet I'm still waiting. I'm so furious at this point and wish I could cancel out of my contract.

When I first transferred over, T-Mobile said they would pay my transfer from sprint. They never did. My phone never can connect to Internet. If it does it takes forever when supposedly I have 4G. Every month my bill is different when it's supposed to be the same. Their phones purposely start getting defective after about 2 years. Everything about t-mobile is a scam. Idk how they are in service. I really hope it catches up to them. The only phone carrier that has totally pissed me off. Shut them down!!!

They were offering a promotion -- buy a tablet for only $40 -- which sounded too good to be true. So I asked 2 different employees if it was a one-time charge, or if my monthly bill would increase because of the tablets. Both of them told me multiple times that it was a one-time charge ONLY, and my bill would not change. So I of course went through with it, only to find out that - yes - my bill would increase by 75 dollars a month. T-Mobile flat out lied to my face about the price, almost scamming me out of my money. What a pathetic company, that they have to lie to their customers in order to make money. Don't ever make the mistake of believing this company or their employees.

When I opened my business account I was talked into upgrading from the 5s to the iPhone 6. Worst mistake ever. After an entire wasted day where apple did nothing to fix the issues (or admit the known issues) the T-Mobile store told me to call business support. They transferred me to a wonderful helpful person named Annabelle who understood what was going on and how important it is for a construction business to have working phones. She was well aware of the issues plaguing the 6's and allowed me to downgrade and replace them with 5s that will ship out next day. She understood that I wasn't looking for a free upgrade, I just needed reliable phones and she did what needed to be done.

Aug. 2, 2016 there was 2 individuals representing themselves as T-Mobile employees. I was told they were doing a promotional deal trying to get people to switch to T-Mobile. I was told I would receive a free Galaxy On5 phone per line and all I'd need to pay would be the tax and shipping cost for the phones to be sent to me. I would then have 14 days to decide if I wanted to switch or not and if I chose not to I just return the phones and the account would then be closed and I wouldn't owe any more money.

I think that even though T-Mobile is OK they have a lot to work on to make their services better. T-Mobile has some of the most understanding customer service Reps, Love them, they are so quick to help you. But they are very sneaky when it comes to adding hidden charges you aren't aware of so please a bit of advice always scan over your bill and see if anything seems out of place... If your bill is higher than usual. Other than that they're so free to give away free phones with a contract but beware. There's always a catch with their phones. They are probably no good, that's how they got me with my daughter's phone. The new Samsung On5 the phone is crap. My daughter cried because the darn phone wasn't working... As soon as you transfer over your pics or your apps it eats up all the GB on it and it stops functioning.

I have used several other providers and due to price switched to T-mobile. It's always the same excuses, "tower is down, tower is up, no towers near you." I have two of their phones with issues such as no internet and two others that were from a previous provider. After changing multiple sim cards I still don't have data (internet) and cannot receive MMS along with friends and family telling me they called and never got a call or any of their messages. When you call them or go into the stores all they care about is promising you the world when in reality their service is **. Customer service is great but they are nowhere near their competition.

I've never done an online review before because it wastes my time but I have to do this time. This company's customer service is a **. Arrogant people and cannot trust at all. I went to the store to twice pick up a SIM card. The guy names Dominique in Washington Square, Tigard, Oregon. He looked at me with an arrogant eyes probably because I use T-Mobile One with 5 lines?

As disclosed in the T-Mobile Privacy *last updated November 25, 2015... "all customer care calls are monitored and recorded." The validity of my complaint can be verified with T-Mobile. I received a "final bill" reflecting all charges through 11/20/2016” indicating I owe $529.50. I know this bill is not valid charges. I have contacted T-Mobile numerous times on 11/28/16 and just about every time I have spoken to a rep they have a different excuse why I owe this amount.

Phone got very hot and caught on fire. Phone and wireless provider refused to help and continued to charge for monthly service after I said I wanted to end service due to inability to service me correctly. I went into the Holmdel, NJ store several times to complain with no resolve when the phone was overheating and would not hold a charge. Phone company cut off service and continued to charge me and sent my bill to collections!

After the Note 7 debacle (not T-Mobile's fault), I had to pick a different phone. The best offering for me was the LG V20 as it advertised to pick up the Extended Range band 12 with T-mobile. It always connects to the weaker band 4, resulting in missed texts, dropped calls and the incredibly annoying glitch of hearing my own voice on calls.

I just wanted to let new customers and current customers know that if you are going to get any T-Mobile promotions be careful of what you get and research it because they do not tell you about hidden fees and other things that come up later. That's what happen to me. A T-Mobile rep kept pushing me to get a tablet, saying that it's free and my bill won't go up and 2 months down the line that's exactly what happen. My bill went from 135 to 151 and when I asked if they could take it off they said I have to pay 123$. Smh. They are out here to get your money. I'm not doing any promotional deals with them anymore.

I tend to be loyal to companies that will do the right thing if I ever have an issue come up with them. After purchasing a phone from T-Mobile it quit after only a few months and I lost all my contacts and data on it. I spoke to the online customer service representatives, the customer retention department and local representatives to see if they would make the situation right with me. At the time they were running a special on the exact phone that had broke on me for new customers giving the new customers a free phone if they signed a 2 year contract with them. I told them I would be willing to sign a 2 year contract with them to take advantage of the special they were running and as a loyal customer of at least 10 years they would not do one thing to help me. Already the reception was very poor in many areas that I used so I decided to cancel my contract with them and pay $300 to leave them.

Hi everyone, 5 weeks ago I meet a T-Mobile salesman in my friend shop, and after couple conversation about the plans he's gonna provide me with T-Mobile he convince me to switch from Sprint to T-Mobile. After finishing the paper works and everything it appear that I have to pay $191.00 as down payment and I paid with my visa card. After a week I received the phones iPhone 7 black and iPhone 7 rose gold. After 2 Days I figured out that the plans which I been told it's not the one I got!? So I decide to turn the phones back. I called T-Mobile. They send me the UPS label and I send them back next day and it was in 3 of November 2016, and I suppose get my money with 10 days but unfortunately till today I got no refund. No response from anyone from T-Mobile!!!

My husband and I decided to switch from Sprint because they were becoming pretty expensive and also we wanted to upgrade our phones without the "lease" option. So we went to a local T-Mobile retail store and explained our situation to a rep and advised we heard they are cheap for 2 lines and we can keep our current phone numbers and they would pay off our Sprint termination fee and bill. So we signed up for 2 lines under $130 month, traded in 2 iPhones so we can "purchase" our phones and not lease.

T-Mobile is by far the worst company I have ever dealt with. I am in the process of initiating legal action against them and I have never even considered doing this before to any company I have ever dealt with. I switched to SPRINT last December and that is where the majority of my problems started. I called them directly after the transfer of service to confirm my account would be closed out and that I would get a final bill (which SPRINT would pay). I was reassured several times that my account would be closed out. I even called in early January to make sure again that it would be closed out and my automatic payments would stop just to be sure. They then began to bill me for my iPad which was complimentary up until that point. I never received a final bill until May of that year of which they showed the amount as past due which SPRINT would not reimburse me for.

Enrolled to a family plan after was agreed that this will be a 4 line plan 6 Gb data each for $100 per month, they do not give you any confirmation paper. They promise and let you trust them. 5 days later they sent me a bill of $183.27!!! On top of $42 enrolment fees. Will go tomorrow to cancel it all with them. I'll stay away from them for ever as their policy is deception.

Horrendous inconvenient. It started Wednesday. I go in hoping to figure out what to do about my phone and see what options I have because my phone's been not holding a charge and dying continuously. The manager Misty, informed me they can help and said I should come in Friday (black Friday) for a great deal to upgrade my iphone 6 for the iphone 7 with no out of pocket cost, just switch in the phone and pay a 24 month fee of 4.16. My boyfriend and I ask if you’re sure. She said yupp! To get just one more opinion we drive to Washington Square Mall to the T-mobile store there to ask and they gave us the same response, looking at our plan and my phone that agreed it would work. So we decided to hang in until Friday to get a new phone for a great deal. (I’m in school full-time and work only part-time so money is tight and a good deal is a good deal).

I signed up for two lines at T-Mobile on July 29, 2016 and I got 2 Samsung galaxy and also I bought some accessories for the 2 phones. Then on August 11, 2016 I cancelled it and returned everything. Actually I lost my money because I have to pay for the restocking fee of 50 dollar each phones and also $99.00 dollars for the days of service that I was using the phone. So T-Mobile still sent me a bill 4 times already and asking me to pay $339.80. I keep calling them for so many times and they can't still resolve the problem which is I don't understand what kind of system they are using because they can't locate the 2 phones that I returned to them. And I spoke to the person that cancelled my service and she said she returned to the warehouse, but T-Mobile can't locate.

T-Mobile advertised cheap prices so I thought I'll give them a try. I spoke to different representatives and both of them told me that there will be no charge if I disconnect service within the first 30 days if I don't like it. II started a plan with them but reception sucked anywhere I went so I called them up and they reassured again that there is no fees and I can stop the plan immediately which I did.

I added the buy 2 lines get 2 lines for free. My friend who lives in a different state is one of the additional lines. When I went to the store they said I could buy the SIM and then my friend could exchange a new on at her store. The guy at her store said they can't do that and had her buy another SIM and said I could just cancel the temp line. I went into my store and they said they don't do that. So now I am in a limbo. They blamed me for not knowing better but how is it possible for me to know the technicalities of T-Mobile. Anyways they sent me home saying they have escalated the issue with the District Manager. It's going to be 24 hours soon and I have not heard a word! Horrible experience. I am in two minds to switch back to AT&T where I never had such experience with Customer Service.

I have been with T-Mobile for 4 years now and I have 7 lines with them. I made a terrible mistake of ordering new phone by calling customer service. I had a note which smoked and just got fired. While I was trying to dispute my remaining balance for the device, I decided to upgrade 4 phone. I ordered 4 new phones, two S6 Edges and two S7 Edges. They charged me full prices, $20 activation for each line and taxes. Then ending up sending me pre-owned phone while they charged me full price for new phone. After I returned the phones on Oct 25, 2016, I have still not received a refund.

I have had nothing but lies since the very start. The store lied about my rebate and the overall monthly charge for my account. I then call to get help in understanding how my bill could be $100.00 more than I was quoted and the c/s agent assured me she would file a complaint against the store and call me back after my bill had become available to see what she could do to assist me. Not only did I not receive a call (duh) they cannot even get a hold of the person. I thought it was a little strange being a call center that she was able to do that and I was right.

I decided to give T-Mobile a try. Not having the best credit I had to settle for cheaper phones as I needed multiple lines and it would have been too expensive initially to buy all them phones. I was told by the rep that after a year I would be able to upgrade with no problem to whatever phone I wanted. Once I reached my year I called to do the upgrade. By this time I had been dealing with these phones for several months, not getting service, memory full messages when trying to view photos or download apps, dropped or unreceived calls, incompatibility with bluetooth devices, etc. I can go on and on. When I called they said I was not eligible for an upgrade because I had been late several times in the past. The rep only said I had to be with them a year, never said that being late would automatically disqualify me.

T-Mobile lures you in with "PROMOTIONS", but is very vague with the 'PROMOTIONS" entail. I was told I could get a 'FREE' tablet, but come to find out in order to maintain the 'FREE' tablet, I do have to pay. Not only that, but if I no longer want the 'FREE' tablet, I have to pay for it. (GO FIGURE!!!) Also, the plan that I ALLEGEDLY have should run around $89.00 per month. How in the world does $89 turn into $170.00. These cut-throat businesses are something serious.

The issue is simple. I was told they would take care of any issues with the Galaxy S7. My phone stopped working after 3 months. Would not turn on. Lost all contacts saved to phone, lost a lot of work. They refuse to replace because of a hairline crack on the screen which occurred literally outside the store I was visiting to get phone replaced. Was laughed at by the associates about being clumsy, then told they would not be able to do anything about the phone because of the crack that had just occurred in front of their eyes. Was then told by the insurance that I was stuck with a broken phone.

I was told when I signed up for T-Mobile that I would have the same discount as I had with my previous carrier (AT&T) with them. The discount was for 11% off the monthly fee. They ended up not having any discount for my company (Kyocera) at all. I then was told I would receive a refund for the phone I owed on with my AT&T and for the amount I owed for all phone payments. I still have yet to receive any refund and this is 4 months later.

My phone number was given to somebody by T-Mobile while I was using it. I am stranded right now. I have been calling them repeatedly but nobody can give me an answer. I paid for that number; is this legal on their part to give your number to somebody without talking to you? Please help! I am desperate.

T-Mobile is the worst company. I would not recommend anyone. I kept on calling these people for two years but they never returned my security deposit. First couple of months they kept on telling me "Your check is ready. We just want to make sure your current address. This check will reach you in 10-12 business days." After couple of months, they said "We credited it to your credit card." In addition to this once I got phone with contract, they sent me bills 90+ and sometimes 100+, and on asking they tell you this tax that tax. Worst company is this. I will never use it in my life again. These people are thieves. Steal money. Not good service. Bad customer service.

Every month my bill gets higher for no reason. Went to a different cell phone company and when I tried to return the phones they wanted to charge me 163.00$ for each phone. Had 3 of them. Makes no sense. Am giving back the phone. No contract. Never told if I decide to go somewhere else I would have to pay to return. STAY AWAY from T-Mobile. RIPOFF.

It remains a mystery how T-Mobile can have so many issues providing me with uninterrupted service. I realize outages and failures do happen however there is no excuse for extended outages & other network problems as frequently as in my experience. More egregious are the tactics employed to avoid customer service by creating frustration and delay instead of addressing a customer complaint/issue. A brief outage may be unavoidable however the level of importance assigned by T-Mobile to correct Network issues is completely under their control.

I am sitting in between two towers that have been in upgrade process for over a year. I work from home and I shouldn't have to leave my home to get work done. I get 2 bars most time, and sometimes 4g. The only thing that T-Mobile is concerned about is your money, your payments, that's it. If you're thinking about joining T-Mobile, don't do it! You will wind up like the rest of us, unsatisfied!

T-Mobile is actually horrible. Most of the operators can't understand anything at all. Their slogan is cheaper is better but that's a scam because they steal your money anyway. My phone has been broken for 3 months now and I called in and told them to cancel the automatic charge to my card so because I didn't have any money in it. The operator said she canceled it. I woke up this morning with my card charged and an overdraft fee on it. I called them and explained everything to get a withdrawal. Conveniently the charge was nonrefundable. That's T-Mobile for you. A bunch of thieves. Cheaper is better but it's not cheap anymore when they're stealing that money on the side.

In June of 2016, I decided to give T-Mobile a try as our cell phone carrier for my 14 yr old son. I put $100 dollars down because my credit wasn't the best at that time, and the rest was billed to me monthly. When we received the phone 6 days later, we immediately turned it on and gave it a try, and noticed that we had zero bars and weren't able to make any phone calls from inside our home. We then tried to make calls outside, but still had no luck. I pulled up their coverage map and seen that our area was solid pink, which means we should have 4G LTE coverage in our entire city of Elkhorn, WI.

T-mobile lied to me. I am on the jump program, and I was told 3 different times by 3 different people, that if I switched to the 7 phone my payment would only increase about $4. After I switched, my payment increased $14 because by switching I lost some sort of promotional. No one ever told me that. I will be telling everyone I know about this, and I will putting this online for everyone. I think this is very dishonest.

Order the iPhone 7 to trade for my iPhone 6. I was just gonna pay the taxes when the phone shipped. I waited over 1 month for the iPhone and it never delivered. Instead, I received a bill for a phone line never used. I went in the store and found out they cancelled my order for the iPhone 7 without notifying me because according to them my card declined. Nothing was ever notified to me. The rep in the store didn't even try to apologize. I called customer service and said they couldn't honor the promotion because it had expired. Well, duh, it expired because I had been waiting for my iPhone that I never received. I canceled everything with T-Mobile and I am going to another provider. The customer service sucks and they don't help you at all!

Terrible, terrible. Store would not honor their word to me if I have ANY issues I can return the phone. The issue I had, was I can't get any reception in Madison Wi. As we all know this isn't a rural town, It's a big city. The state capital of Wisconsin. In addition I found out after the fact the phone only has 8GB of memory. 4GB are already used for installed apps. I wanted to install twitter & Starbucks app to the phone. It wouldn't let me saying "memory full". These are the reasons I took the phone back.

After trying to buy a phone all day long and being switched to 5 different agents, I finally thought I found someone to help me. She did not tell me that I would be charged an "upgrade" fee. I signed an agreement saying the charge would be $96. I told the customer service agent the next day after I saw that I did not upgrade, I got new service. They said they couldn't help me. So instead of paying $96 I had to pay $139. I am cancelling my service. Completely ridiculous to be lied to. FYI, this is the very short version of what happened.

These people completely lie to you to gain you as a customer. Was told I'd receive up to 650 a line to become a new customer. I transferred 3. 2 were eligible. Was told my old phone were down payment for new phone and they would pay off the rest off my phone from old company. I soon found out that was not the case. After calling in a month ago, I spoke with an agent in customer loyalty. We hashed everything out or so it seemed. I was quoted an amount. And was happy. Now a month later they did not come through with the amount stated. I talk to 11 loyalty and retention agents. I tried everything to get to a supervisor to help and my 11th agent was one. I still did not get a resolution. I was basically called a liar through the whole ordeal. I was transferred abruptly every single time. I was told they basically don't care if I'm retained as a customer and ultimately go into collections due to not paying off my previous phone company.

I have NEVER been more disappointed, frustrated and irritated in my life. This is my very first review on anything. Prior to having T-Mobile I was with AT&T for 7 years. I must say AT&T customers' service is WAY BETTER than T- Mobile. 11 days ago my iPhone 6s stopped working. So I went into the store to get a replacement phone. Which in the past has not been a problem. Should get here into 1-2 business days. I went into the store and when getting my IMEI number they tried telling me my "phone wasn't bought through T-Mobile". So I spent an hour with customer service inside a T-Mobile store to get transferred around customer care until Apple. I ended up hanging up because I was tired from a long work week.

I been with T-Mobile for 4 years. I have always paid for the insurance. For the first time that I need to use the insurance they say no to me. Make it up a lot excuse. You didn't change your billing address hanging up on me. They are horrible so stay away from them. They will take your money. They will still find you.

They send you surprisingly high bills even if you go to the store and think you are paid in full. I have had my service cut off or slowed down when I was lied to and told I have unlimited service. This company promised me I could keep my bill low and every month they add fees. Do not sign up with them is my recommendation!

Service was not provided by this company for 5 months of this year which resulted in me canceling my service. I requested a shipping label to return a Cell Spot and was not sent one. I was billed for the Cell Spot and the entire month of service even though I canceled half way through the month and did not receive service at my home. I was told that adjustments would be made to my account, but instead received a notice threatening to take me to collections. Why is it okay for a company not to provide service, not to follow through on their promise to adjust billing and send a shipping label, and then to threaten me? What other repercussions can I take?

I moved to Chicago from Sydney, Australia for 6 months and needed a phone to use while I was there. I went with T-Mobile because they were cheap and said I could change the plan online or by calling. Unfortunately, my sim card often fails to register for no apparent reason, and I can't make or receive messages or calls. I don't get reception within my own building (which they assured me would get reception).

T-Mobile billing system is just a scam and I can't remember authorizing unlimited international calls on my number. A bill of 15000 coming to me this month was like a broad daylight robbery. The customer rep I talked to this morning was full of himself and extremely lacks empathy. I guess that's the business: rip 'em off their hard earned $. They just lost an entire family customer who has been with them for a couple of years.

I have been with T-mobile for a few years. When I initially started with them a few years back I was beyond satisfied and thrilled with my service carrier. Back in May I recently decided to add a line to my existing account. I went to a T-Mobile center (96th & Broadway) and got started. Apparently what the stores tell you and what the company T-mobile tells you are 2 different things.

DO NOT TRUST T-MOBILE. I cancelled my account 2 months ago and they still sent me a bill for 121.00. I paid them off in full and was assured my account was cancelled. I then called them and was transferred 5 times and was told my account was never cancelled completely. They lie on top of being of having weak coverage. DO NOT SIGN UP WITH THEM!!! THEY SHOULD BE PUT OUT OF BUSINESS!

When the new iPhone 7, T-Mobile allowed consumer to trade in their iPhone 6 for iPhone 7 with a charge of about US$300.00. But after they sent the iPhone 7 to the customer, they charge us for the full price instead of allowing us to trade in. This is a extremely dishonest way to do business. I cannot imagine such a big company like T-Mobile can do this. Absolutely ridiculous. Further, we noted from their advertisement that they offer $20.00 per line for unlimited call and unlimited data if one account has 4 lines. Then we quickly called the representative who confirmed this plan. So, we gather 4 lines and called back. Then we were told by the representative that there is no such plan. I really don't know how they do business. Why they cannot keep their promise if they cannot do it.

I was paying a friend's bill with their card you buy at 7 11. I have the person all the information and I asked them for a confirmation number. They said there was not one. I thought that was funny. Well the 50 card money never went on the bill so I called the card co they said the money was taken but couldn't help me find out nothing. Over and over call T-Mobile they say card co should. Now after months of ** from both companies SOMEONE GOT THE 50 DOLLARS AND NOT ME.

I originally had one phone line with T-Mobile and I never had a problem until now. I added two additional phone lines just a month ago. I called to get my 2 lines transferred over from one company to another. I wasn't explained the full process. I had to call them on multiple occasions and getting different information each time. Due to this I was without a phone for 4 days. Today I had to call T-Mobile to ask why my bill was so high. The guy I spoke with, I couldn't understand him and he didn't even know what he was talking about. I was charged a transitioning fee that they never told me about. I am being charged for two phones, that they state was free as long as I keep a 2 year contract. But I'm still getting charged for each month. They tell me one thing and then I see something else on my bill. Their customer representatives stink, each and everyone of them tell you different stuff. I regret switching all my phones over to them.

Last month the new note 7 came out. My husband was so excited about it and he preordered it. I pay my phone every month. When he received it, there was a credit account for $372. Just in case we were bugging... My husband went to the store himself and tried to make a payment towards the bill. They said we didn't have to cause there was a credit and we were good for the month... to not worry. Again, T-Mobile rep was called just to clarify we were all clear. They told my husband to hold on just to make sure everything was fine... and the green light was given.

Told me the reasons for poor service on 5 phones was because they were out of date so we purchased 3 new phones out of 5. Grant you these phones cost about 1500.00 total and the services are the same very poor and never internet unless using wifi and the customer reps are always getting my payments wrong and say they can't fix it. I say just press the button on the computers like every other companies do bad business.

I am a new customer with T-Mobile. I began my order online and completed the order with a representative over the phone for an S7 Edge and On5. The representative made an offer for a certified pre-owned S7 Edge, but I didn't notice that the order was actually processed for a certified pre-owned S7 and not the S7 Edge. Once I received the phones, the S7 and the On5, I requested to do an exchange on the S7 for the S7 Edge. Since I purchased the phones online, the exchange cannot be made in the store, which is a huge inconvenience. In order to exchange the phone, I had to purchase the phone that I actually wanted, wait for that phone to be shipped, and once delivered, I can then ship the unwanted phone back to T-Mobile.

After using T-Mobile pay as you go service for over 3 years with my laptop dongle, I suddenly find I'm charged £30 as a "subscription" fee. What this is exactly I don't know. What I do know is I will never be using them again as a mobile provider. A total con, sham and rip off!!

I fell in love with the idea of having unlimited data with 3 children and having paid tremendous amounts of data overage with my previous carrier. After seeing numerous advertisements from T-Mobile that brainwashed me of thinking they can be the solution to my never-ending problem with overages, I decided to move my family of 5 from a 20-year relationship I had with my previous carrier to the glorious T-Mobile. It turned out to be the biggest mistake I've ever made. I have no cell service at my home, which wasn't a big surprise considering all the reviews I've read about their mediocre coverage, but what fired me up the most was the fact that they slow down data speed once you reach a certain limit in your area (from what was explained to me when I called about the slow to non-existent data speed I was experiencing).

Dear god, I have never, ever encountered such a bunch of crooks in my life. They are the WORST company I have ever had to deal with. I have spent nearly seven hours on the phone and spoken to nearly 30 advisors to get a complaint looked into. There is NO consistency. Not one advisor knows what the previous one has done. Promises made are swiftly broken. They do not call when promised. They do not follow up. They go OUT OF THEIR WAY to lead you on and see at what point you might break. This is NO exaggeration. I am merely trying to let others see that this company, if you have any difficulties or complaints, will do everything in their power to wiggle out of responsibility. They lie and lie and lie. Avoid like the plague. Never, ever again.

I hate calling T-Mobile because the representatives doesn't seem to know ANYTHING!!! I can't understand anything they're saying and I'm told something else each time I call. I really wish they and Sprint would bring their business back to the United States.

I'm an independent contractor. My paychecks don't always come in on time so setting up payment arrangements are tough. But, when I set payment arrangements with T-Mobile and then ask to change them they force me to wait till my current arrangement "fails" in order to set up a new one. By waiting for it to fail they suspend my service and charge me $60 ($20 per line, I have 3). Then they will make new arrangements. Uh... what? Seriously? I've been with them 10 years. Who's the bigger idiot, lol. And, one of the 3 lines I have... belongs to my mother, who passed away a month ago and I don't have the heart to turn off the $10/monthly service fee.

BUYERS BEWARE of T-Mobile pre-paid mobile access. Whilst visiting from Australia I was convinced by the Boston T-Mobile sales assistant (Jeury) that their $50 pre-paid sim was ideal for all phone calls and internet access during my 25 days driving vacation around New England. I got good service in Boston, but the next day once I was 40 miles away from Boston (Gloucester MA) the service didnt work. Apparently, T-Mobile dont have enough towers and pre-paids dont get access to other providers towers.

I've been with the company for over a year. I switched to one of their promotions. I called in reference to my bill and the drastic amount I'm being charged to only be told that's the amount I'm being charged. The customer service is rude. My service is not working properly. I'm confused.

I bought my iPhone 6s from a T-Mobile store brand new in the box, paid cash. 2 days later, it would not hold a charge so I took it back to T-Mobile who then said they could do a warranty exchange and they would be sending me a new phone. Well 3 days later came and my new iPhone turned out to be a refurbished phone! I paid $670 for a refurbished phone!!! I hate T-Mobile.

I bought a Samsung Galaxy On5 at a T-Mobile shop. I chose a Pay As You Go plan. I asked lots of technical questions about the offered services, what would be included and what I would have to pay for extra. A few days later surprises started. I got charged more than 30$ for a WhatsApp call of ca. 15 min over the Wi-Fi. I went to the shop and was told that that should not happen. I called the T-Mobile customer care and was explained that it is one of the downsides of not being on a contract. I wished I had been told at the moment of purchasing phone and plan. The week after I was called by the customer care of a company I bought online from. At a certain point the line dropped and I realized my credit had been used up completely. I called the T-Mobile customer service and was informed that, on a pay As You Go, I am charged even when I receive phone calls from an American number. Again, I wished I had been told that before.

As billing error T-Mobile overcharged me and took a lot of waiting time to get my phone calls. They adjusted and owed me money. Now they are giving me hassle to mail a check to me as I closed the a/c.

I was convinced to move to T-mobile, because of their rates and plus I had Sprint which to say the least is a horrible company. I made the switch in Feb 2016, it is now 10/15/2016 and T-mobile has failed to fulfill their promise to pay your last bill and take care of any cancellation fees. I have called the monthly routinely monthly to see if I can get anything taken care of, because not only did they not pay the last bill or the cancellation fee, now Sprint took me to collections. and I have to pay 356 dollars to get it removed from my credit.

Shortly after I became disabled I was force to leave Hawaii and our phone service was Mobi, which I have to admit the phones weren't great but the service was great and the price was great. About 3.5 years ago I became disabled and was force to move to the mainland to live with family. At that time I switched to T-Mobile. From the first day I had nothing but trouble. East El Paso said they were having computer problems but go ahead and take the two phones homes and within a couple of hours they would be working. Well after 2 weeks and 3 days the first phone finally worked, 5 weeks later the second phone finally started to work (keep in mind I was talking to them at least once a day and still to this day I still have never received the refund I was promised the payments I made while the phones didn't work).

T-Mobile charge me 341.69 for travelling to Toronto for 2 days and they advertise that Roaming are for free as long as you're within North America. They are ripping people off, and not only do they have ** service, they deceive you by advertising that roaming for North America is for free while they actually charge for it. So the game goes this way. If you ever receive a call while you're in Canada or Mexico, you will be paying for it as well as if you make a local American call while you're Mexico or Canada you will also pay for it, so never go to T-Mobile. They are thieves and deceive you.

My Samsung S6 died last night at 6:05 pm. At first I thought it was frozen then I tried everything to reboot it and this morning at 6 am still nothing so I went to T-Mobile. At 9:00 am I was speaking with them in person and still at 1 pm I was still trying to find a solution to my nightmare! Still no solution, I have to wait 24 hrs for my claim to go thru so I can do an upgrade so not only I've been without a phone that's primarily used for business but I still have to wait til tomorrow in order to upgrade (AND YES PAY MORE) TO DO SO. Their customer service is absolutely terrible. I wouldn't recommend this company to anyone!

For the past three days, I have noticed that I no longer have 4G access on my iPhone 4s which otherwise works perfectly. T-Mobile has decided to relegate all iPhone 4's and older models to 2G service while they upgrade their network. I just called AT&T and they continue to service 4s phones. However, their rates are slightly higher. Also, AT&T charges for international data and texts which T-Mobile does not with their Simple Choice Plan.

T-Mobile has a custom of ripping off consumers while stonewalling access to information to avoid transparency and use it to illegally charge customers. I just have the T-Mobile pay per month mobile service late September. Texting from US to Ottawa a few times and they charge me about 9 dollars which is supposed to be 10 pennies each text message. Calling their customer service to inquire about what happened and they said they can not tell me what number I texted due to confidentiality!!!

T-Mobile is by far the worst business I have ever dealt with. They lie to get a sale (Crown Point, In. Broadway location) and could care less that they are causing families financial distress. It appears that they (store and corporate) can make their own rules and disregard any responsibility to the customer, who is making them filthy rich. They give you the run around on the phone and all the reps read from the exact same "script". "I am so sorry you are experiencing problems, I will do what I can to resolve them today". They never resolve anything. The only thing they accomplish is causing more frustration and wasting your valuable time. I should have done my due diligence first before ever stepping foot inside a T-Mobile store. I hope I can save at least one person or family from the nightmare we have been forced to endure with them.

While I generally enjoyed T-Mobile customer service, the service in my area was grossly understated on the coverage map. I couldn't stay connected at home, in the car, or at most places in the city. The only place I could receive service was my office, where I don't use the phone. After multiple calls, I was allowed to cancel my service as there was nothing else they could do to improve the service. They told me to keep trying back every so often to see if there is an improvement in the tower strength in my area.

My experience with T-Mobile has been absolutely horrible. I switched from AT&T to try to save some money and was promised a price - the first bill was in fact more expensive than AT&T. The salesperson told us all sorts of lies to get us to switch. Some examples are: Price was higher than told (I checked 3 times and wrote it down). The warranty policy was not as stated: I was told that there was NO deductible. When my phone broke, there was in fact one. The features requested were not added. I have a long list of grief and time spent with customer service, including after I disconnected the phone and had it unlocked. It took me 1 visit to the store and 3 LONG telephone calls and my phones are still not unlocked. NOT SURPRISED THAT THEY HAVE 1 STAR REVIEW.

T-Mobile promised me I would get an iPhone 7 for free "if you changed your plan." The plan was much higher than the regular plan I had, plus I had to pay all the bills I had from T-Mobile in order to get the plan. It was a big lie. Once I paid the bills and everything, I ordered the iPhone 7 and they cancelled it within a week. And their idiotic response was, "You didn't confirm an email we sent you." This was a trap because I personally signed everything, there was no reason to confirm via email. Be extremely careful on what "offers" they give you, because it's a lie.

So my phone freezes on me last night while trying to take a picture. Ends up shutting itself off and at this point has not turned back on. Only time it does is after the batteries been out for 10 min or more and it only goes to the T-mobile screen then shuts off again. Well this morning full charge doesn't turn on at all. I took the battery out again and this time the phone ceases to turn on even to the T-mobile screen. I spoke with a supervisor on live chat with T-mobile yesterday. Her name was Karen because Ryan the live chat csr basically was nonchalant and didn't seem to care to want to help me out. So the supervisor places an order for a replacement phone to be delivered the next day to the store nearest my home. I walk to the store today and find out the phone's on backorder. Add this to the number of unresolved issues I've had over the last 2 years.

I woke up today to find none of the 4 T-mobile phones could send or receive calls. The wifi worked, you could play games but calling and texting were no longer an option. I contacted their online chat, tried several things, nothing worked. They sent me to the store. Found out once I was a few blocks from home the phone worked, but I still couldn't contact my house. T-mobile tells me they can get me up and running all I need is a booster. Problem I left the house without any cash and they will not put it on my account which I've had for 2 years & it's always been in good standing.

T-Mobile may have good service and connection, but when it comes to their billing and inside people they truly have no idea what they are talking about. My father started an account with them and they sent him 2 bills. He paid them both off and both cleared the bank, yet they couldn't locate the payment. Then after calling and explaining the situation to several people, they continued to transfer us all over the place until we reached the 7th person. Thankfully they were somewhat able to resolve the problem, but when they say "you have my word" don't take that crap. I would drop off of them so fast and believe once the contract is over they will have one less family to deal with. They may make money, but they have no time or care for customers or their staff. If they cared about the staff they would all be trained properly.

T-Mobile's systems are set up to over charge for their equipment and also in some cases you feel you are being double charged. In my case I had two separate incidents with T-Mobile after being a loyal customer for over 11 years. I purchased a Fitbit from T-Mobile under their monthly payment plan. I paid off the item, it went through and now a month later my new bill reflects the item again being charged back to my account as a new item that is resulting in my monthly balance being $118 dollars higher. The second incident was a damaged leased phone. The phone need to be replaced. The insurance on the phone which is paid monthly did not cover the phone. Phone had to be paid for and then after giving T-Mobile $420 in total a new phone was another $699 dollars. I know this is big business but the consumer is getting the shaft.

I am new to T-Mobile, and I went to the store to purchase an iPhone 7Plus. When I purchase my phone on 9-15-2016, I was told that it will be in Sept 23-Oct 10, 2016. However, I received a letter a few days later telling me that my credit was declined. I call T-Mobile and was told that letter was sent out in an error. Next, I receive a text on 10-4-2016, informing me that my payment was declined and my order was cancelled. I call T-Mobile, and was speaking to someone that their English was unbearable and I ask for her supervisor, at that point the telephone hung up. I called back.

I have been with T-Mobile for more than 10 yrs now, never had a problem with them. I have 5 lines in my account and connections are all great until about a month and a half ago. In my work area (where I am running my business and cellphone is my major means of communication), within 5 blocks range, my network connection becomes VERY unstable. It was great before then, but all of the sudden, one bar to no bar at all. My phone cannot even find T-Mobile as available network in my area. T-mobile said, they are upgrading the 5 towers in that area and will take 1 month to fix. Meanwhile, I am using my WI-FI calling, which is also unstable for whatever reason when all our other devices can connect without a problem.

I bought my phone (01-Galaxy 7 Edge) in March 2016. October 2016, phone started getting hot and battery would not hold a charge. Took the phone into store #8696 and spoke with Raul ** Employee # **. He was the only one out of T- Mobile that went out of his way to help. I give him an A+ for customer service. On the other hand my phone was unusable. I need my phone because I have an 87 year old father who is terminally ill. I wanted a replacement phone but they would not give me one. I called Corporate and spoke with Kimothee Employee # **. She was not helpful at all!!!

Worst customer service experience than Virgin Mobile. The representatives have no knowledge whatsoever. Took me about 45 minutes just to change my plan, and pay for my phone. Kept being transferred to different departments, and was placed on hold for the last line, till the phone call ended. Hearing that these representatives are from Manila Philippines, have no idea of what they are doing, and are extremely unreliable. I wouldn't care about the great service, customer service is much more important than that. Pay good money to people who have been in the business for a long time, and know what they are doing. T-Mobile, you suck!

T-mobile customer service is so horrible. I do not suggest anyone to go for it. I always make a payment on time and on June 2016 I didn't got any bill at all. I call to customer service department to know my payment. They said "you owe nothing at all." I feel so weird then I thought that's fine. Then on July 2016 I got double bill. I live paycheck to paycheck and its tough to pay double. I talked to customer service people again and I state that "I want to pay on June but you all said I owe nothing then you all charge me double. I cant afford it." Then customer service lady said "you pay your monthly bill as it is and when you will have money and feel comfortable pay it. It sound better now." T-Mobile cut off my connection, mention that I didn't made any payment. If you all are giving me wrong information that's not my fault and why should I suffer from all these things. T-mobile is just worse. Never gonna suggest anyone to go for it.

My daughter and I went to a T-Mobile authorized store in June 2016 to replace her broken phone. We received a new iPhone 6. Got home. The phone did not work. Went back to T-Mobile and was told the phone was not a T-Mobile device, and was going to be shipped a new phone, never received new phone. Order for new phone was canceled 3 times. Phone still not working properly, my daughter had a small crack in the corner of the screen after 3 months of waiting for a new phone, T-Mobile stated "O you have damaged your phone. We cannot replace it." Now still paying current bill for a phone that partially works and all I was offered was a $50 credit, and that is how you treat a loyal customer of 10 years!

I absolutely, 100% regret the day I was talked into switching from Verizon to T-Mobile. Worse tech decision I've ever made and I regret it EVERY SINGLE DAY I have to deal with the barely existent coverage. T-Mobile's coverage is comparable to Cricket's coverage circa 2008. The absolute worst coverage I've ever had the displeasure of using. No...I'm sorry, I take that back, that was just not true. CRICKET HAD BETTER COVERAGE IN 2008 THAN T-MOBILE HAS IN 2016...TWO THOUSAND SIXTEEN!!! I wish I could give T-Mobile a negative score.

I hate T-Mobile! I've been a customer of theirs for 7 years and I hate their customer service, they always have these "fees" added to your bill, service sucks, and you better not have problem with your phone. It will take you hours before you get through to anyone. These people are the worst and I hate being that customer that gives anyone a hard time, but anytime I need anything from them it's like I'm expecting to fight every time. I regret ever getting them and they make it so expensive to ever leave, but I'm done. End of rant.

I have travel in an country out of roaming. And use my for 8 days. T-Mobile charged me $1700. And I had them for almost 3 years. Never understood their way to bill people. Never. You can even do 10 years them without understanding their ways to bill you. Please people never go to T-Mobile. Unlimited message and coverage are lies. I have decided to never ever come back to T-Mobile. Scam. Sometimes they can't even explain you why they have charged you that much money on your bills. But they will tell you "Ohhh it's responsibility to pay for your bills" when you will never understand why they charge you the way they do? $1700 for 8 days out of the country. That's how T-Mobile charges... Please never go to T-Mobile?

Used T-mobile for many years and their coverage was trash. I'd get 2 bars at best unless I went downtown. Dropped calls, there were many instances where I couldn't even make a phone call because service was so horrid. I live directly by Albuquerque, not in the middle of nowhere. When switching carriers I had to leave one line up as the phone had to be ordered. They ended up charging 180 dollars for that last line for a month's worth of service. This is a crock of crap. The entire bill was less than that monthly. Worst experience ever.

Until recently I was a T-Mobile customer for more than ten years (I don't know the exact time frame because T-Mobile bought out my original cellphone carrier). Because of poor service, high phone bills, and dropped calls, I decided to switch cellphone carriers. The day I switched service, I called T-Mobile to get final bill amount including the cost of my phone. The customer service representative gave me the amount which I promptly paid. I thought the matter was over. I receive a bill in the mail one month later with a past due amount of $23.59. I call T-Mobile to inquire. The customer service representative stated I owed over 160.00.

I've been dealing with T-Mobile for the past 3 weeks about getting my caller ID straight. When I make phone calls home or anywhere else the caller ID comes up a different name than mine. Therefore anyone I call doesn't know the caller ID name showing up on their end so they don't answer my phone calls. 4 times I called T-Mobile to fix this issue and 4 times T-Mobile tells me I need to wait 72 hours for the issue to be resolved. Well here I am. UNRESOLVED!!!

I was with AT&T for several years and recently saw the T-Mobile commercials and videos the guy at T-Mobile made about their upgraded towers and fast unlimited service so decided to switch to T-Mobile. HUGE mistake! I switched over my 3 lines and got a bill within 2 days for over $200. I figured they just bill a month ahead so ok. I took two of my own unlocked phones over, and bought one phone through them and it was paid in full right away so I called them and after a 1hr 20 min wait, they called me back and I asked them to unlock my phone which they are supposed to do by law. They said sure after you are with us for at least two months. I called back and after complaining to a manager for 15 mins she overrode it and had it unlocked.

Had an absolutely terrible experience here and with T-Mobile in general. This incident happened approx 1 1/2 yrs ago. I am writing this currently, because I just found out when I actually tried to use this (Jump On Demand) for the first time that I was completely lied to by several employees at the local T-mobile store. When the iPhone 6S Plus was released I went in to this store to check it out for fun with no intentions of purchasing. I was greeted by a salesperson (can't remember names now as it has been too long) who approached me to see if he could help. I explained I was just browsing and he told me about this great new program called Jump On Demand where you could change phones up to 3 times per yr with absolutely no cost whatsoever.

I wish there was a way to give less than one star. I switched from Verizon to T-Mobile to save money. What a huge mistake that was. First my Visual Voicemail on my iPhone never worked. 4 phone calls and 3 chats, still didn't work. They kept telling me there was an issue with android and the voicemail. Each time I told them that I didn't have an Android. It never clicked with them. They told me, "well you can still get VM, you just have to dial 123." What? No, the service was so bad in my home that 1/2 the time I didn't get my calls and I never got a notification that I had a voicemail. And sending a text was a nightmare. Every text I sent I got a message saying it couldn't be sent. I went back to Verizon, it only comes to about $3 more per month and the service was so much better.

Every sales rep and supervisor are telling the different story about the issues. Poor in knowledge. Whatever promised to do and any mistake from T-Mobile, T-Mobile company are not responsibility. I thought T-Mobile is a big company. Could not have this simple error happened. It's not right.

Ok so we switched to T-Mobile a while ago due to needing phones that worked and not wanting to pay an arm and a leg. We ended up paying just as much as I was paying for AT&T a while ago which was why I switched from them. The service T-Mobile has is horrible, to say the least. I couldn't get service in places where I normally could even with Boost Mobile such as my mom's house, my basement, and several of my friend's. I have paid my bill every month on time for the time that I had T-Mobile, never a late payment.

I have been with T-Mobile for over 2 and 1/2 years or so... I recently trying to get trade in iPhone 6 for free iPhone 7 deal and they told me I have to change my T-Mobile plan from 120 to 180. I was like "why?" They answered they can't do anything to help that and either I upgraded to 180 plan or I can go with a different carrier. In fact, I was talking to 2 customer loyalty advisers... What a scam.

I sent T-MOBILE $60 for my prepaid cell phone account through my bank's BillPay. They kept sending me texts telling me to refill the account. Four days later, I still have no service, the $60 is not in my account and I have wasted 8 hours on the phone or texting with the idiots they refer to as customer service reps. Steer clear of this ripoff company. Oh, and their coverage stinks too.

So let me start off by saying I had liquid damage on my IPhone 6S. So the very next morning I called the insurance company to get a new phone of course had to pay for a deductible which was $250, I paid it and expected my phone to come in a week. I WAITED 2-3 WEEKS so I called the insurance company, spoke to a women, and she tells me, "WELL WE ARE OUT OF STOCK ON IPHONES", so what I had to wrap around my head was why didn't anyone notify me on no restock on my particular phone?? I got no call, no text, no email, etc. I feel as though that was unprofessional.

Not the first time I've called the customer service on the phone and I'm on hold for at least an hour. I rarely do these reviews. But I'm so freaking angry that I made an account just so T-Mobile hears the fact that they need to make some improvements. This is absolutely absurd.

There is a hardware issue on my phone and T-Mobile says 5 days to fix which since the weekend is coming means I will be out of a phone until next week. Also they gave me misinformation and it took a manager to give me the right info. They do not care about the customers. Do not buy their products.

T-Mobile JUMP! was sold to us as a upgrade/replacement plan for my wife's Blackberry Q10. The Q10 starting acting up and it needed to be replaced. Well as it turns out that T-Mobile doesn't support Blackberry OS anymore so we'd have to get an Android phone to replace it. So what do they send us, a PoS used Alcatel phone. This phone is so bad that only a kid (and I mean an underprivileged kid) would like it. The screen is so poor you can barely read it. Then we found out about the Blackberry PRIV Android phone. We asked about getting this as a replacement and they said "sure... $700." "What? I thought we had insurance for phone failures." "Yes but... read your contract, we can give you anything we want." The kicker, I bought the same BB PRIV phone new in a box for T-Mobile network from Amazon Marketplace for $340. As a result I cancelled all the JUMP! on our account. Next, GET OFF of the T-Mobile network.

For the last week my phone says it cannot find SIM card and will not let you go past the message until you restart phone. Today (9/21) I had people trying to call me at 5:30 am and their call would not call into my phone. Messages would not send. Had to take SIM card out and put it back in. This same issues have been happening with a co-worker's T-Mobile phone too. I am a care-taker and not getting a hold of my mother is not good.

Last month my cell phone was 131.30 and I did not change anything or upgraded anything new. Now my bill is 168.51. Why is the bill keep getting higher?

I switched to T-Mobile from Verizon to save money but the reception was worse, there were dropped and missed calls, and emails and texts sometimes wouldn't go through. I run my business with my cell phone, and after struggling with it for a few months I paid T-Mobile almost $400.00 to get out of my plan and go back to Verizon. That's how bad everything was - I was willing to pay that much.

Went into T-Mobile store, waited 1 hour just to be told I was going to be charged $20.80 for a new sim card??? Then rep at store states that if I contact T-Mobile over phone I will be paying nothing. I say ok I would rather do that. I am now on telephone with rep and she states "oh let me contact our dept. if monies can be waived"? What in the world is T-Mobile doing to their customers yet again? I have been paying $5.50 to T-mobile extra charge for some nonsense fees, sometimes I even pay $6.66. What is going on with T-Mobile charging all these taxes and fees they are overcharging for everything. I believe T-Mobile is at it again committing fraud with customers.

I recently visited Mexico. While in Mexico I made a couple of calls only to receive a notification of the cost per minute. Text. Due to the text I returned only being charged $25.41 added dollars to my bill. My complaint stems from T-Mobile being a reactive organization. I was told unless I ask about the international calling it is not visible on my account as an option. I asked for the supervisor, Crystal and she reviewed my account as being eligible for the $10.00 free call program. It is called Mobile without Borders. She also said she could not reverse the charges. I would like to know as I asked her the same question. If T-Mobile can send me A TEXT STATING WELCOME TO MEXICO, why can't they send a notification giving me the option to purchase the international plan. Nowhere on my customer site is there information about international calling.

So this has been by far the worst service I have ever had. I was tired of the high bills at AT&T so I switched to T-Mobile. Probably the worst decision I've ever made. I work in the heart of San Francisco and I get absolutely no service. I actually have to enable WiFi calling to attempt to receive or make phone call or texts. Never had any problems before with AT&T. I went camping this past weekend, and everyone had service... except for me. My unlimited data is very limited. Always has buffering problems. After a short month of having the worst cell service of my life, calling customer service to try and resolve my issue 3 times, I've decided to cancel and go with Cricket. Cheaper than AT&T, but they use their towers so I get great, and reliable service. T-Mobile, get it together or you'll be gone!

I switched over to T-Mobile, from AT&T biggest mistake smh. T-Mobile is offering a $650 credit if you are switching from another company, I only had T-Mobile for a month. I couldn't deal with them anymore because of the service - I always dropped calls. So I go back to AT&T and come to find out T-Mobile never took care of the switch over and wouldn't pay my last phone off basically because they were losing a customer. I wouldn't recommend T-Mobile to anybody. Customer services is terrible and so is the phone coverage!

T-Mobile is the absolute WORST company to ever be created on this earth. I pay for unlimited data and I BARELY ever get service. Basically Never. Especially in my house (dead zone) and anywhere else I need service, it is not provided. You will pay for unlimited and when you complain you find out that they've restricted your data, Even though I pay $100/month for unlimited. The employees are horrible, the CSR are much worse. They will lie to your face. I one day hope to see T-Mobile spontaneously combust into a million little pieces. And stay that ** way.

We switched to T-Mobile after becoming enticed by their advertised promises of excellent coverage in the Washington, DC area, as well as perks like the "Binge On" service, which is supposed to allow you to stream video and audio from leading providers such as YouTube, Netflix, Hulu, Pandora, etc, without using up your mobile data limit.

T-Mobile bill is too high. Their service suck! I ride the train, under ground, and I always sit and watch people talk on their phone. I ask people what phone service they have and how much is their bill. Well it's not T-Mobile and their bill is lower than mine.

These people at T-Mobile are highway robbery. They want to charge you extra after you pay your bill and also they will removed any credits that they give you without notice. And also they will charge you for stuff you did not do or purchased. I will highly recommend stay away from T-Mobile. And their service is not fast like they claim to be.

If you like being treated like a dumb, deaf, insignificant herd of cattle, then T-Mobile is the right carrier for you. I've had the pleasure of being on hold on their customer service line more hours than I would care to admit. But they make it very difficult to prove your point or your issues and get a resolution. In more than one occasion a representative has given me incorrect, misleading, or different information from another. Most of them make you feel like they just want your money or for you to hang up and will say whatever they need to get you to do that.

I called T-Mobile's insurance carrier to make a claim, or investigate making a claim for my cracked screen. They proceeded to ask me to confirm my PIN and my address, which it turns out, they were still using my sister's address and PIN from when we were on a family plan, and my sister had moved out of state right before I switched to an individual plan in July 2016. Last month I received a notice by mail from JUMP! about changes to their tier insurance, and T-Mobile has been taking my insurance payments of $12.00 a month just fine since earlier this year, and $10.00 a month since 2014. Somehow they do not have my information on file. I cancelled the insurance that day and will be cancelling my phone service with T-Mobile.

On 01/12/16, went to a T-Mobile site to purchase a cell phone, was told that I could not buy a cell phone unless I buy one of their plans. The plan I have is no longer one of their plans, therefore a cell phone could not be purchased. I have an old plan "pay as you go - prepaid". I have had this plan for 16 yrs. FYI if I decide to get a cell phone plan it will not be with T-Mobile. Since I have T-Mobile services, I don't think it's good business to reject one of your customers.

So we decided to sign up for T-Mobile after a rep came into my wife's office. They offered a great deal, but the rep ordered the wrong phones and when I sent them back and they surprised me with a $450 bill for the replacement phones. Would have been nice had someone told me. When you call Customer Service they told me to either cancel or accept the charges.

I signed up with a new phone with T-Mobile in Beavercreek OH. They showed me a map which said that they had good coverage at the Indian Lake, OH area so I signed up. Drove to Indian Lake, and 10 miles away, didn't work. Got to my home at Indian Lake, and nothing. No service at all. Called them back and told them no service and they just said too bad. No refund. Now I am out $64.00 and am pissed. Don't use or subscribe to T-Mobile!

I have been a T-Mobile customer for years, but the reception is terrible now. I get 1 or 2 bars most of the time, and the past few months it is even worse. My internet service drops off to Emergency Calls Only all the time, I get dropped calls, and I can search the internet at a snail's pace unless I am on WiFi. I have called several times to be told there is no problem in my area. It never used to be this bad before they upgraded their so-called service to the 4G LTE. Has anyone else noticed how bad it is now? I am at the point of switching carriers now after all these years.

I am a T-Mobile customer from 1.6 years. I am enrolled in its family plan and do not have international calling enabled as I use Google voice for that. But few weeks back, suddenly T-Mobile enabled international calling for me and the whole family plan members, but we did not received any SMS or notification. Now whenever I called any international call, it was not from Google Voice but via T-Mobile. Due to which my monthly bill came around $500. I being a student, it is not possible to pay such a huge amount.

Had T-Mobile and paid my bill. Two days after bill was confirmed paid, got call from T-Mobile rep saying I had not paid my bill. Gave her my confirmation # from T-Mobile that bill had been paid but she said she did not believe it. Dropped T-Mobile that same day for bad billing practice. The confirmation # said I had a "0" balance with T-Mobile when I dropped it. Now T-Mobile is billing me for service that I didn't have and has billed me for three different amounts. I called and asked for a itemized bill and T-Mobile refused to send me one. Contacted the FCC and they have tried to mediate with T-Mobile but T-Mobile is also refusing to cooperate with the FCC. T-Mobile did this same thing in 2014 to customers and got in big trouble with the Federal government and here they go again.

Due to poor performance and inflating charges, I decided to cancel service after over three years of subscribing. Went to the T-Mobile store, they could not cancel (although they can take payments), and we called while in the store, as the workers there smirked and rolled eyes, and were generally patronizing. Cancelled the service at the end of the billing period, and the phone was shut off the day after. Due to this, I was not able to transfer my old T-Mobile number to the new phone. A few weeks later, I received a bill for another month's service. I called the customer service and was handed off to "cancellation department".

I have someone using my credit card for reoccurring payments. When I finally took the time to sit down this month and itemize my statements for quarterly taxes and realized every three months I was being charged a random fee, I called the 1-800 #. Only to find it is a T-Mobile Prepaid cell phone billing my account. This is bad enough. We all know the hassle of getting a new card at this point. BUT to call T-MOBILE and be told I can dispute the charges through them OR my bank but not both... then be told that if I dispute through them I will either see a credit back to my account in 14 days or I won't and that will tell me if they agree that I haven't been using a cell phone in Florida when I live in Missouri is RIDICULOUS!

I had T-Mobile, and their customer service stinks. You constantly get transferred and lied to. When you do call them out on the lies and try to get a refund you will be transferred from person to person. Got a completely rude supervisor that just hung up on me after an hour of being transferred. I would never suggest this company to anyone.

I bought an unlocked T-Mobile phone on Amazon. $29.99 free shipping. A Gravity phone. When I got the phone 2 days later I called up radio shack for a 16GB memory card. They said $50. Then I called the T-Mobile store and asked about a sim card. They said $60 for that. I went on Amazon and bought a sim card for under $6.00 and bought a Sandisk Extreme 16GB memory card for under $12. So if I would have bought those things locally it would have cost me $110. I spent like $18 on Amazon. With tax the local guys would have got nearly $120 from me. With Amazon they got $18. WTF? How do these local businesses stay in business?

I had an apple phone on lease. I lease for nearly one year with $12 insurance of assurance who is connected with T-mobile. Somehow, someone claimed on my phone and the phone was sent to a different address. We never knew and acknowledged any information until I got mail to inform for the claim. I called insurance immediately and told them I never claimed any phone and did not receive any phone. However, they still charged me $650 from auto payment. I turned it off and called T-mobile.

I been trying to get a answer from T-Mobile about the recall and what they're doing for their customer. They said they're trying to figure it out and they will do what it takes to make this right. Bull! And about the hassle free they so called say it will be for you to do. Bull!! On 9-11-16 I went to a T-mobile store, the people working there didn't know what to do. So I told what I was so called to do from 611 the 12 times I called.

In the month of February 2016, I went to a T-Mobile store to upgrade my cell phone. While I was in the store the customer service rep asked me about my internet usage at home. I told him. He told me to get out of my AT&T U-verse contract and get hotspot for my home that it would save me a lot of money. I went home cancelled my U-verse. I got the hotspot plus the customer service rep on the phone gave me a extra thing as well to get much more power receptionist. Even though I had a tower half a block away I didn't realize or know I was told by another T-Mobile phone rep.

It is scary that after what I experienced, I come here and find many others who have dealt with this nightmare of a situation. I decided to pay off the phone two months ago BUT... I STILL kept getting the monthly phone fee. When I called their customer service, the lady I talked to did nothing but argue with me and then suddenly decided that she was going to transfer me to someone that could help me, lol. After hours on the phone with them they finally apologized and credited me for the 2 months that they kept billing me for the phone payment - even though I had already paid it off.

The company I work deal with all the major cell phone companies. T-Mobile by far is the worst with their unethical sale practices. They will lie to the customer about the products they sell and mislead the customers in order to boost their sales. Then when an issue arise they will lie through their teeth again and will deny any responsibility for their unethical sales practices.

I switched to T-Mobile yesterday, and their internet service delivery is like going back to a 286. Had been doing a speed test of my INTERNET service at home --- tech support says "they're working on the towers" in my neighborhood, and suggested I take my computer somewhere 5 miles away, to different cell tower coverage. What??? Am I expected to work in a cafe, shopping mall, or the foyer of a business rather than in my home office?

Purchase $40.00 refill 4 out of 5 last months get probably the ABSOLUTE WORST coverage! 3 miles from work and can't text my wife at home but, I can text a friend that is 120 plus miles north of me in Aurora, IL. Hopefully this will be my last month with T-Mobile! Do yourselves a big favor and don't use this carrier. It's not worth it!

After several visits to T-Mobile stores I was sent to an Apple Store to return my malfunctioning device under warranty. T-Mobile assured me they would take care of it. They failed to mention the Apple warranty was up but it was still covered under T-Mobile warranty. After my 5th trip into a store a phone was ordered. I was told it would arrive next day in a store where I was traveling to. The phone did not arrive until I left. Rather than play chase the phone I asked they keep it in the Lafayette store until I return the next weekend. When I returned the next weekend the replacement was there but did not work. I was given a broken, expensive box (the phone) and told I had to order another.

This phone service constantly drops calls in areas that are in very popular areas throughout SC. I paid for my bill on 8-26-2016. The bill was $256.00 that is for 2 phone lines. I was cut off on 9-8-2016 that is only a 12 day period so I called and they said to restore my services I would need to pay $199.16. So in a 12 day period I paid $455.16. This is bad business and on top of that my bill will have an additional $40 charge for restoring my phone service.

My start with T-Mobile is in the Chicago area- I literally begged before signing up with T-Mobile to get the approx. cost of my cellphone charges (INCLUDING TAX) for the month. Heck, I had everyone in the store laughing. I actually left out and came back in to see if all what was said was true. Was assured- "Not the case in the end!" YOU KNOW WHAT? FORGET EXPLAINING -WISH T-MOBILE ON YOUR ENEMIES -DON'T BELIEVE NOTHING -EVEN MY SIGNAL AND BUFFERING IS TERRIBLE IN DOWNTOWN CHICAGO. PAINFUL.

I have to say that while T-Mobile provides adequate cell service, their billing is atrocious. We accepted their buy out plan 2 years ago and purchased 5 cell phones on their 24 month plan. The month of July was our last installment payment on those phones. However, come the August bill and the phone installment charges were still there. No help from their pathetic customer support team, so I've been ripped off for an extra month from those worthless people. Stay as far away as you can from them. They will rip you off! Good bye T-Mobile! There's plenty of other providers out there that will get my business!!!

I just watch how my husband deleted all my baby girl pictures after following the instructions of the technology support representative from T-Mobile. We told him that before re-setting the phone we needed to save important data in our computer. But he assured us that no pictures were going to be deleted if we follow his steps. He walked us through several steps to apparently save all our data and then told us to delete the phone. And voila, he deleted all the pictures and videos that I have from my baby since birth. T-Mobile needs to hire employees capable of doing their job and who can recognize when they don't know how to do things and pass it along to the next representative is more knowledgeable and don't get deleted information of great sentimental value from the costumers' cellphones. Because if he could have said that, we would have saved all the cellphone pictures to our computer and there would not be any problem.

I just upgraded my 3 kids with new iphone 6S phones. Took advantage of their promotion by turning in used iphone 5s and getting discounts off the new 6S phones. The contract they wanted me to sign had no discounts stated only the full price of the phones but their response was, "That's the way T-Mobile does things. You will get the discounts on your bill". Even when paying the upfront fees the credit card console showed me a different price than what she said I was ultimately was going to get charged for. I said but it says here this is what I'm getting charged for and she argued with me that it wasn't. She even seemed to get mad as to why I was complaining.

After I closed my account and took my business to other company, I called T-Mobile and paid my equipment in FULL. I asked for the bill through mail (I used to pay online but I did not have access to see my bill anymore after my account was inactive) and to my surprise, AGAIN, a monthly payment for "my already paid in full equipment" was included in my bill. The last explanation that I got from the Billing Supervisor was that after analyzing my account, he realized that T-Mobile did not apply the amount that I paid towards the equipment, as I asked, but instead went to the service's monthly payment. He said that he understood it was not my fault, but that's what the system does AUTOMATICALLY!!! In other words, the customer doesn't know where his/her money is going to be applied even if the customer asked for the money to be applied to the remaining balance of the equipment.

The employees at the T-Mobile store were fantastic when we went in a week ago to switch from Verizon to T-Mobile. That being said, I am sorely disappointed with my cell phone service. I've had more dropped calls in one week with T-Mobile, than what I'd had with Verizon in 5 years! After three days of frustration, I went in and traded in my phone for a new T-Mobile iPhone, thinking that would solve the problems. It didn't. T-Mobile is cheaper, but you get what you pay for!

Poor network connection. They also cheat the customers on the bill. I am with T-Mobile for past 2 months and both bills was over billed. The sales representative at store are so well trained to cheat consumer, by not telling the real truth. All they tell you is you don't have a contract and there is free phone and unlimited data which attracts people. But this is all not true. The data is unlimited but 90 % of the time there is no network so you barely use any data??? There is no contract but when you terminate your contract you will have pay about 150 which they put it as equipment cost. But none of these things will never be told to you when you sign up. So I don't recommend T-Mobile to anyone. Also be careful with the monthly bills since they also over bill you. So if you have T-Mobile have an eye on your bills or you will lose 100's of dollars.

I recently changed my address to my mother's address as I had moved in with her and 2 weeks later T-Mobile had billed my mother's credit card without any type of authorization on my part. When I called customer service they were zero help just saying it was through an automated system and they don't know how it happened. What a mess. I am so fed up with T-Mobile!!! It is one thing after another with them!

I have been with T-Mobile for 3 1/2 years and it feels that they stopped caring since they become the uncarrier. They don't care. I have been having issues with calls dropping so I preordered the Galaxy Note 7. Well I received my phone on the 19th. of Aug. And for a couple of days it was ok. Days later I called T-Mobile. Told them not only are my CALLS are dropping and my data acting up my new Note it's getting too hot to touch and if you start talking on the phone your ears are burning. T-Mobile tells me there was nothing to worry about. They lied. I guess some Note 7 are catching on fire and exploding due to the battery. Oh and I found out they might start recalling the Note 7.

On Monday August 29 my LG V10 turned off and won't turn on again. The device is on warranty, so I took it o a dealer store near where I work. They told me it was a malfunction and a replacement would be available the next day. I have Jump On Demand, so I asked to use that service and get a new phone, but was told I have to wait for the replacement phone first. The next day I received an email that my phone was in back order. I would be notified when it's available. On Wednesday I had a chat with a customer service representative and told me my phone was in back order for 4 days. He told me I had to be patient.

I received a phone replacement with my plan. Before questioning about the package being mailed back, (it was mailed back), they put a 500.00 charge on my bill. They refuse to work with me on this issue. The bills are consistently up every month. They are threatening to mess with my credit.

My Husband and I have been with T-Mobile for almost 13 years. The service has always been mediocre. The customer service is horrible as well. It seems like the customer service representative have been taught to speak from a script and that they do not have any desire to solve your problems; instead if possible they will look for ways to rip you off and make it look like they are actually doing you a favor. In February of 2016, my husband bought a Samsung Galaxy from them which cost almost $700. Six months into having this phone, I accepted a software update from T-Mobile. My Phone began to malfunction. It began to freeze and restart several times in an hour.

Hidden fees, false claim to not having a contract. T-Mobile claims to have no contracts, but even worse they lock you in with lease agreements to the cell phones they provide. They make their agreements extremely complicated and don't explain that if you leave before a certain time, they are going to kill you with broken lease charges. I had 3 lines and phones when I switched services. Now I have to pay over $1,100 in remaining lease payments. Even while I was with T-Mobile, their service was sub par and I was still paying over $100 per line. I will never touch anything that has to do with T-Mobile ever again in my life!

I have had issues with this carrier since day 1. We switched from Verizon thinking it would be a better phone service, and T-mobile stated they will pay off everything we owe to our previous company. And we were still getting billed by Verizon for a year! Their excuses was "We have to see if we can refund you for the charges" which they were supposed to take over in the first place, because we switched to them.

T-Mobile may have the best wireless plan but their Sales and Credit depts are extremely difficult to work with. They asked me for my name, address, SS and birthdate at 6 times when I called in to order a new line. I tried to do the order online but it always ended with a P1 error code in the final step. It then asked me to call a number and give the order number. When I did this, the rep asks me for the same info again (the info that's already in the case number!), then they transferred me to the credit check dept which again asked for the same info. And then they asked for the TransUnion PIN.

This is literally my worst experience ever with cellular phones. Calls drop constantly, dead air, lousy coverage in many parts of the country, slow data. But more to the complaint I am sharing, we set up a business account and got new phones through T-Mobile - what an epic mistake that has been. Do not do that if you insist on trying out this terrible company. I have been paying for 4 phones that I do not have in my possession for 15 months now. I short pay the invoices every month, and get the threatening letters, etc. I have had no fewer than 6 "customer service representatives" promise to resolve what appears to be a pretty simple issue, yet it's not and I still am supposed to be paying for 4 phones that I do not have.

Been a customer of T-Mobile for years, had a agreement for 20 dollars down for phone. They took over 200 out of my account. Tried calling to comprise. They treat me like it's my fault. Also had 5 different people with 5 different quotes plus not getting phone.

We've been with T-mobile for 13 years, and for the past 4-5 years the service is awful, I've been losing work for my business, missing my gf's texts/calls, frustrated beyond belief... we call customer service and they talk to us like we're losers, never willing to help or compensate, and have literally ripped us off for various charges that they knew they should NOT have charged. We are switching as soon as we can. T-mobile sucks. Badly.

After being a loyal customer of T-Mobile only phone service I have ever had 12 years. My phone broke. Went to a store. The lady working (fern) could not tell me the difference between phones. Made me change my number and I didn't need to. Took customer service 2 days to clean up my account then my phone broke. Brand new phone broke under buyers remorse. They still would not replace it. Called 611. They said they would send me a phone overnighter. Well 2 weeks still no phone. I will be canceling my account. Never in my life have I been treated so awful repeatedly. How they are still in business is beside me.

I went to go jump and they told me I needed 1000 bucks for the devices I was going for, but when I got T-Mobile they told me when I jump there would be no cost but maybe for the sim cards. ** I'm pissed. You guys lied too. I paid my bill, after this month I'm leaving T-Mobile, no help at all. The jump program is for **. All lies. I would have never got T-Mobile if they would have told me straight up all lies. You can keep that ** false advertising if you ask me and a few more people I know. You got me and it's a shame. That's how you have to make money you **.

I was considering transferring from Sprint to T-Mobile but I thought I would start out with a prepaid phone. After misplacing the phone and being charged each that I did not have the phone I decided that it was time to stop my recurring payment. I called and the representative assured me that the payment would not be submitted for that month because she had placed a suspension on my account. T-Mobile representatives say one thing and do another because the very next day my account was debited for payment.

I was a customer for several years. I notice my bill going up without explanation. When I contacted them they didn't know. Changed to AT&T, never received final bill. It was just sent to collections.

Do NOT trust the representatives at T-Mobile. I called in one day to get information about their hotspot, cause we can't really get internet in our area, and the lady on the phone took my address, had me spell it out and everything. I know she had the right address, and she tells me yes they can do the hotspot for us in our area. Ok so I'm thrilled, it's cheap and a great deal, so she goes on and explains everything to me, tries to get me to switch phones over to them too, but my husband doesn't want to so I tell her no we just want the internet. So she takes all my info, and sends me everything.

Call to buy a phone. First person I spoke to she said she was unable to help with purchasing a phone and she transferred me to another department. Waited 10 minutes on hold then spoke to this person who said they were also unable to help with purchasing a phone. Got transfer again and waited 50min on hold. Guy picks up and says I'm in the wrong department and transfers me again. At this point I hang up. It is absolutely ridiculous how doing something as simple as buying a new phone they would do this. Wasted a lot of time for nothing in the end. I'm closing my account and switching somewhere else.

Issues with T-Mobile regarding replacement phones. 2 phones were stolen. They advised me I would get my replacement phones next day air. Received the phone 3 days later. When you call they treat you horribly like you're asking for something for free. They then advised me of cheaper plan with same features. When I said I'd take the plan it was no longer available.

I dread calling customer service but I couldn't sleep one night and had questions about upgrading my plan so I called the T-mobile customer service number. Not only were my questions answered but during the amount of time my rep had to transfer me and wait for me to get info he was extremely patient and delightful. Stayed with me the whole time. He had me on hold for one point while he was getting information for me and was extremely apologetic even though he was helping me and getting nothing in return.

Moved to Tijuana, Mexico for a job and had to switch to a carrier that would allow usage in Mexico and US. T-Mobile was advertising their North America plan which included regular service in Mexico. I went into a T-Mobile store, explained that I would be living in Mexico and was sold the plan as exactly what I needed for cell/ data service in Mexico. 9 months later I get a text message from T-Mobile stating that my service will be cancelled in one month's time. I called in and was explained that since more than 51% of my phone usage was outside the US that I would be cancelled. Of course more than 51% of my usage would be out of the country, I live in Mexico and told T-Mobile that when I signed up for service and bought their phones. T-Mobile gave me no recourse and cancelled my service.

It has been about a year now with our business and t-mobile. The contract we agreed on initially was never honored. We have not had a bill that shows what we agreed to in the contract. Every month I have had to get on the phone for about an hour, sometimes longer. I am so unhappy with t-mobile and wish there was some way we could get out of the contract. If we left today we would still owe them close to one thousand dollars because we would need to pay off the phones (2 iphones).

I bought a Note 4, paid 699$ for it plus activation fees. Since day one I have had a defective phone. I have done 6 warranty exchanges and right now that I'm done paying my phone they gave me two options, basically downgrade to a phone that is only 100$ that's what they try a give me or pretty much just buy myself a new one. I don't understand why I have to pay for a new phone, another 600 to 700$, after I just paid for a phone that don't work. So it would be just giving them my money for a phone that don't work. Now they want me to buy a new one. It's ridiculous.

I received a bill $609.66 and I called T-Mobile to figure out why my bill was so high and was told I was being charged twice for a billing cycle change for 2 days more than what my normal bill every month and equipment insurance services for my devices which I already pay for every month on my normal bill. In July, I could not receive a phone under my insurance claim which was a Samsung Galaxy S6 edge plus gold and I got a downgraded version which was Samsung S6 edge in black and was told I had to pay $125 for phone and nothing more which I agreed to. I pay for my service and phones every month which makes my bill $335 each month.

My advice, keep all your bill records. After 2 years T-Mobile customer I don't have record of my first and consecutive payments and bills. Few days ago I switch to another terrible company (Cricket W) and now T-Mobile send me a last bill of a full month, after I did my last payment; I called customer service and they say doesn't matter I had no contract with them and I'm in a month to month payment. They say I was paying my monthly service in advance, pure lies. I remember I paid my first installment with them (2 years ago) the very first day to get service, not after one month of service as customer service said. They removed my online account access and I don't have any way to demonstrate them I'm right. Now Im going to a brand store to try fixing this scam.

I bought a 4G LTE Hotspot to use while my primary connection was down for the week. The plan I purchased was called the SC Mobile 14GB. I assumed that "SC" stood for "Simple Choice" and on T-Mobiles site, it says "all Simple Choice plans 6GB and over on phones, tablets, and other internet devices qualify for 'Binge On' which allows you to watch Hulu and Netflix in standard definition without using your data quota."

T-Mobile went from a $25 to a $45 late fee, as if this company needs to gouge customers any more--like a very bad bank, disreputable in so many ways. I am not a victim of this manipulation, although I am a T-Mobile customer, but it makes me angry that they are so customer unfriendly. You know, T-Mobile, there are soooo many other companies that would chomp at the bit to take away your business.

Awful, just worse than bad. My LG phone needed to be replaced, phone was still under warranty and I am paying for insurance. The phone got ordered and lost in transit somehow. The shipping manifest says that it was received at the store where it got shipped to but surprise, the phone was not there. I gave them a week and if I hadn't called customer service, then UPS then the store, no one, I mean NO ONE would've known that the phone never reached the store.

My cell phone company offered a free phone promo. When I called a customer rep I specifically asked if I qualified for the promo. I was told yes based on my cell phone plan I had. Went ahead and ordered 2 free phones via monthly credit on my bill. I get my latest bill and the phone charges start appearing. Called customer service billing and am now told my cell phone plan doesn't qualify and in order to qualify I need to switch to a higher rate plan that will now cost $480 more a year. This is such a scam to bait customers into switching to higher phone plans. I was offered a no restocking fee to return my phones but that leaves me without phones since I don't have the previous phones I switched from. I was baited and now am only left to pay more in order to stay with the phones they offered FREE to me. Such a scam.

Here is my T mobile story. We are old t mobile customer service from 13 years ago. (2016 now). I switched my entire family because back in the day, their signal is HORRIBLE. Now in 2016 their deal seems attractive on monthly price plus my forgiving belief that their signal has improved since. I signed up with t mobile with a TeleSales agent named Lisa ** on the t-mobile sales department from their website. After studying their plans and speaking with sales representatives, Lisa ** gave me a promotion of Additional 20GB on top of the 6GB plan per line as a new customer promotion and because I have excellent credit with no deposit required. I know I am not hearing crazy voices, I made her repeat this information like a parrot bird several times just to make sure. We close the deal and i agree to the Free SIM cards in the mail.

I ordered the best T-mobile call plan international for 20 cents per minute. That was supposed to be for all international calls. However if you make the calls from the united states the call rates are different after I received an $870 bill. Two different sales people who I purchased the plan through never said anything about a different rate when calling from United States. This should be a class action lawsuit filed under deceptive practices.

I'm writing this review to warn everyone about how horrible T-Mobile is to its customers!! I have been trying to get them to unlock MY IPHONES so that I may switch to Sprint. They lie to you on the phone, their supervisors yell at you, they give you a song and dance. They give refuse unlock our phones. They say Apple has to do it. They left us high and dry with no cell service today. We cannot use our phones. We cannot unlock our phones. I am beyond frustrated and infuriated with this group of unprofessional people. Their service has gone worse. I cannot get calls in my own house. It never used to be this bad! Stay away!

Approximately the second week of June 2016, I received a call from my cell carrier, T-Mobile. The representative said my May payment had not been received, that if I did not make a phone payment all cell services (3 phones) would be terminated. I had a notation in the checkbook that I had paid them through Bill Pay with my bank on May 24. However, at this time I had not received my statement and had no time to look anything up via computer since T-Mobile was putting me on the spot for immediate payment or risk disconnection without being able to warn the other two concerned parties. I immediately paid the $195.01 being demanded. I was not extended any courtesies for being a very long term client or for never being late on a payment.

This is the worst customer service I have ever experienced. I have to call them numerous times to get my account or product!! They say one thing and do another! Their stores do not help either! When I call they hang up once more times than I can shake a stick!!! They say they are going to call me back if we get disconnected and never do.

I had T-Mobile for about a year and got a new phone at the end of July 2014. I moved in August, and my service was terrible. I called tech service and various other departments to cancel. They told me to wait for the new updates and they would fix. Updates came, same problem, but by now I was too late to cancel. I was stuck with this horrible unethical disgrace of a company if I didn't want to pay a hefty fine, which I did not have the money for.

It has been 24 hours with T-Mobile. Chose the plan due to the great sales person and their care to make a satisfied, happy business customers. Got home, which is 3 hours away from the store, and our cell tower box did not have a power cord and Ethernet. Called the store located in Olympia Capitol Mall tonight to get them to send me a power cord (have plenty of Ethernet at home). Person who answered phone said "we can't do that, you'll have to call customer care to get a replacement of the tower."

I changed my from Cricket to T-Mobile almost a year now. But since I changed to T-Mobile it has been from one problem to another. March 2016, my phone screen was broken. I called T-Mobile and explain to them because I have insurance on my phone but I was told I will be charged $175. I agreed to pay the amount but since then T-Mobile has been charging me $175 till today. My bill jumped up and they told me stupid story. I can't wait for my payment plan to be over so I can leave this terrible network. New people beware T-Mobile is not good. They charge anyhow and the network is terrible.

I cannot use the internet that I paid for. As you can see in the image, my data pass is still active. I bought a 1GB weekly data pass which expires on 08/10/2016 but I cannot use it. I started having problems on 7th, the 4G sign at the top of the screen disappeared, now internet is completely gone.

I have been on the phone trying to reach CS for 54 minutes, as soon as I get someone they transfer me to someone else just to ask a question for jump on demand. Am now waiting for 18 minutes before it decides to hang up on me..... WTH!??! This is NOT the first time.

Horrible service since day one. We went to T-Mobile within the 14 days return period. We only 3 days took all their equipment back due to poor network issues and not working phone. They charged us for restocking and connections over $150. They told me turn in my phone from Verizon that they will pay off $400 left. But since I did not stay with T-Mobile they refused to give my cell back the next day. Even though we close the account and returned all their equipment. So now no phone and left with the$400.00 balance on Verizon account. I was 100%. They still had my phone but refused to give back. We asked for store manager. He refused to see us!!! Please be aware.

I have been dealing with T-Mobile related problems for the past month and am rather exhausted. I am usually ok with outsourcing, but it seems to be a huge issue for T-Mobile. Lack of communication and lack of understanding are apparent and rampant. At first I just wanted my old phone number transferred to my new phone. I tried for two weeks with no success because there was constant misunderstanding of what I was saying. Annoyed, I am now in the process of cancelling my account. I'm keeping the T-Mobile phone, but getting rid of the T-Mobile SIM. There have been two mishaps so far with this process, but I'm still counting.

I switched over from Sprint, where I was paying $105 a month for unlimited data, text and talk after their rep in the store told me they could beat Sprint's price with their new Binge On feature with 2 GB of data. They enrolled me in the plan and signed me up for Binge On. They told me that the major video providers would not count against my data cap (lie), and that when I go over my data cap, my coverage would drop to 3G (lie). 2 months later, I went over my 2 GB and the internet was unbearable. Also, I went over while watching Netflix (which is one of the explicitly listed streaming services on "Binge On"). I called to complain and told them how the plan was presented to me, and a very nice customer service rep said "I'm so sorry that you were given bad info, we will upgrade you to 6GB (which actually allows you to use Binge On at no charge for the life of your time with T-Mobile".

As soon as the contract is over the phone begins to have trouble so you can purchase a new phone... they give you $60.00 trade in value for a phone you bought for close to ($700.) I took some pictures with my phone. The phone was supposed to have the capacity... (another story) and it froze. I called T-Mobile and they attempted to walk me through a reset. That did not work. I was told to send the phone and that a replacement would be sent. I followed the directions given and wrapped as was instructed. The replacement phone was worse than the one I sent in. Now it not only froze but will turn off automatically every 5 minutes... no exaggeration. In addition could not access my apps. Worse than that the bill for the next billing cycle came to $400+ which was almost three times the regular bill.

I was with Verizon for so long and I thought I would switch and give T-Mobile a chance. I'm so disappointed in their customer service department. Do I love my phone? Yes but I love my phone through Verizon. Do I love my bill? No but I didn't like my bill through Verizon? I like the unlimited features through my cell phone with T-Mobile and my only complaint is their customer service is just horribly lacking. Their claim that they have no hidden fees is just not true. My bill is as much as it was with Verizon if not more except that I have unlimited. That's the only difference. Verizon's customer service was rock solid! I am in full regret!

In April of 2016 I canceled my T-Mobile account. My family was moving to a location where the coverage was really bad and needed to change carriers. I still had a phone I was paying off with them, so when I kept getting bills that I got in the mail, I figured I was being billed for that phone. This made perfect sense. I knew how much I owed, so I was not worried when I tried to get online, and there was no account available. After three months I was still getting bills and decided to just pay the whole phone off in one go, so I called into the payment department. I had no reason to suspect foul play, so I did not pay as much attention as I should have to the total they quoted me. After making the final payment, the employee I was woking with told me that I still had an active line on the account. I told her that was impossible because I had closed all of the lines three months previous.

Don't get T-Mobile insurance. Besides paying a monthly fee for the insurance, they charge you $175 to replace your phone. Then I find out from Samsung that it was in fact a previously used phone. Then the charger didn't work and that phone insurance company (Assurant) refused to help me. Besides that I find out that my home, in the middle of a large busy suburb, has only one bar and cannot access the web at most times. Lousy coverage area for me. Also reverberation for me and my friends requiring them to call back on their network.