T-Mobile Reviews

I switched to T-Mobile because they claim I had excellent coverage for my area. Our family purchased four phones. It has been the worse service I ever had. I use my phone for business and have lost clients. After about ten calls to customer service they finally said "so sorry we can't give you the service you need but you will still have to pay the balance of 1100 dollars for the four phones!" I bought my phone thinking they can provide me service!!! This is unfair games! They also tried to blame the service on the iPhones we had and told me to call Apple and have them exchange all the phones for new ones since it has been less than a year. The Apple service agent laughed so did I and he did a third party call with to T-Mobile to let them know how ridiculous and desperate they sounded.

I purchased a family plan for $100 from T-Mobile store in October 2014. In the beginning, everything was promising and I was happy about my new plan. However, that happiness didn't last long. About a month or so later I saw an ad at the store about free (Alcatel one touch) tablets with free data. I thought it was too good to be true. I asked the store manager whether or not it was true. She told me it was true, and that all I needed to pay is the tax and $10 for the SIM. Before purchasing the tablets, I talked to another sales person at the store to double make sure, and he reassured me that I would get free tablets with free data. Then, I went ahead and purchased the tablets.

We have been with T-Mobile for about a month. It was the worst decision my husband and I made. We are in a 4G LTE area according to their map but we don't get good service at all. Spoke with customer service. They stated the towers are being modified in our area. If we knew the service was going to be this bad we would've stayed with our previous carrier. We will probably be switching back to if the service does not improve.

I had my number ported from AT&T to T-Mobile prepaid, since they offered the best rates, and the reception where live and work (Colorado Springs) is acceptable. Also, I used to be a loyal T-Mobile customer many years ago, but was in a way forced to switched to AT&T since they were the only GSM carrier offering the iPhone 3GS at the time. Going back to T-Mobile turned out to be a huge mistake, and it turns out that you really get what you pay for. When I originally signed up for a T-Mobile plan in 2004, they had a reputation of having outstanding customer service. That is no longer the case. They have by far one the worst, and the most inept customer service that I have ever had the experience of having to deal with.

I have experience the worst customer service ever. There is no coverage in my home and I have to be on calls and visiting stores for the past 10 days straight and still you guys couldn't send me the right kind of router or white or even 4G booster. I asked for a 4G booster and twice two times in a row they sent me the wifi so sell router and not the 4G booster. They just don't seem to understand. They're very careless handling customer request. It's like you are literally teaching a three-year-old A for apple & B for ball.

First they charge me $50 a month, and I was fine with that. Thinking since it was $50 I would have great service with customer service and tethering. Not only do employees argue with me and get me more riled up, but they are saying I have to pay MORE for tethering to my phone!!! I'M ALREADY PAYING $50!!! If I want crap service, I'll go to family mobile for $25 a month. That way I get what I pay for. Never wasting my $ with their thieving plans anymore.

I was with T-Mobile for one month. Their reception was awful, international calls was a rip off. They have charged me more than l was told. l dropped this company before they empty my wallet. I DO NOT RECOMMEND T-MOBILE!!!

4/24/2015 I called T-Mobile concerning a cancelled account and billing. My son and I went to the T-Mobile store in 3/2014 to transfer service from Verizon to T-Mobile. (Huge mistake) T-Mobile did not have the iPhone 5s 32GB in stock. Therefore we had to wait for delivery of the phone. However, the sales representative advised he could activate a number and we could Port the number from Verizon to T-Mobile. Sound simple right. Well not the case for T-Mobile Customer support team. The original remained active for the whole year even after many calls to customer support. The billing remained $80 per month for a whole year; when the billing was suppose to be $50 a month for unlimited everything.

So I called T-Mobile trying to cancel my account which sounds simple enough. However this was not the case. I was transferred a total of 6 times, back and forth like something out of a bad comedy, before I couldn't take it anymore. I hung up with my final words being "CANCEL MY ACCOUNT." Well apparently that wasn't good enough because I got a call from T-Mobile about two months later stating I was past due on my account which had never been closed. I told the gentleman to kindly close my account and he promised me that it was done, closed over. However it was not over. I got a call from T-Mobile again saying I still owed for my account which was never closed.

I took my daughter to T-mobile to get a new sim card for my daughter for her birthday gift, February 22. As I talked to one of the employees, I ask her to ring it up. The lady at T-mobile said she would check and as the whole process was going on, she charged me $69.95 for the plan and the activation fee. She told me everything was done and that all she needed to do was wait for the phone to load and activate. She said that it didn't work and that she would try again. After she tried everything from turning it off to call the manager, she said she didn't know. I asked her about if the phone was unblocked like I had asked in the beginning, she was like "oh let me check."

I called customer service and they said I qualified for my new phone upgrade so I go in to do it then they wanted to take the phone that I have been paying on for a year with the 80 dollars you paid when I got it then wants 300 dollars for my hopper upgrade. I have been with t mobile for 7 years on another account paying with my cc and because I wasn't the primary that didn't count. And I was 3 days late on one payment it cancels my credit on hopper. I wish I was treated better as an 8 year customer. I probably would not refer a friend thanks for the customer loyalty feeling WM. I was never told that it would be such a hassle to go through this program. I pay over a hundred dollars a month and you have no flexibility to customers.

T-Mobile offered me a 15% company discount to switch to their carrier. So I switched to T-Mobile and purchased two new T-Mobile ready phones. However, once I started receiving bills and inquired about why my discount was not applied, I learned that T-Mobile was refusing to honor the 15% discount they promised me. T-Mobile claimed my company's discount program expired one year prior. I have been in a dispute with T-Mobile for more than 3 weeks but just keep getting passed from one representative to the next. It appears they have no intention of honoring the discount.

I purchased a LG Flex phone outright last year. My phone started to have problems with holding a charge and then the accuracy of the phone itself. Before the year warranty I went to the local t-mobile store. A new one (Let's call it #2) was ordered to replace my old one (Let's call it #1). It arrived the next day and then I was able to spend a mere 7 hours at the T-Mobile store to try to transfer apps, contacts and pictures to #2. But it was clear that #2 also had a weak battery and was a refurb that wasn't really refurbed. I called John Legere's office and spoke to their representative.

I live in NYC, which I think most people would assume would have pretty legit coverage by most carriers (including T-Mobile). Issues:

What a bunch of **. T-Mobile sends them my account after I went to AT&T. Says I broke my contract and owe $1443.00. Called ** 2 weeks ago and said check with T-mobile which she said "ok". I called T-Mobile, spoke with 5 different people. Called and spoke to ** who said they are closed now. Called back, spoke with ** who said "We are open now", says will check. Tells me write a letter in my own writing disputing this debt. To deal with these idiots, be careful you might wind up talking to their office in India since ** wanted to leave early.

Ended up canceling service with T-Mobile about 5 months ago, best decision ever! When I canceled I had my phone paid off, my payments were 77 per month and I had been with T-Mobile for around 4 years. The rep told me I would only have to pay my last phone bill and that would be it. I paid it, switched my number to a different provider, and then a month later I noticed T-Mobile took $178 out of my acct. I called and asked what the hell they thought they were doing and that I was promised that I would no longer be charged and that my service was canceled. They refused to give me my money back for an hour. They said they would only be able to refund half of the $178, and that I would get a check via mail in about a month.

When I opened an account with T-Mobile my husband was transferred over to my account. Well in the transformation process they never took my husband's information from his phone. We have been paying bills on a monthly basis. Never once did they say that my husband's phone wasn't on my bill. They shut my husband's phone off completely without notification. And sent my husband's remaining balance to collections and I would like this resolved and they won't resolve it for me.

They keep on increasing the phone bill without informing the consumers. We receive quite a few texts advertising buying/upgrading phones & services; filing out surveys etc. But when it comes to jacking up the phone bills, T-Mobile will not send a text informing customers about it. I was told by customer service, "for that you have to go to their website to read them" - why is it that?

First they claim they will pay your early termination fee - Total lies. I sent a rebate forms twice, nothing was received. I called them 10 times and no one seems to have anything logical to tell me. Secondly, they asked for the first month bill so I wouldn't owe them whenever I cancel my service which I paid, then when I finally cancelled my service even before the end of the billing cycle, they still charged me 101.75 for the month that I cancelled. I called customer service and to my surprise, they have no explanation except going back and forth complicating issues. No one should buy their BS. Their service stinks and on top of that, they lie a lot and their customer service rep are all scammers.

My phone would not work hardly anywhere... T-mobile made no attempt to fix the problem, they have no towers... they held us hostage for two years with phones that did not work... Now we quit the company. Two months ago they sent us a bill last month for $1,721. We called and the bill was cleared. Now we get another bill for $166.56. This company is something else... We told the rep the phones did not work anywhere. He told us if it was my phone I would go somewhere it did work... Spend your money somewhere else people.

I've been a customer with T-Mobile for 10 years, after having a phone that didn't perform up to standard I received 4 replacement/refurbished phones. Each of which had different issues. When I contacted T-Mobile about the issue, all that was offered to me was another refurbished S4 or trade in my phone that I owed $60 on and start a whole new balance with a new phone. In my opinion this is beyond ridiculous! 10 years and that's the best offer on the table. Needless to say I opted for a refurbished Galaxy S4 so I can pay the $60 I owe and switch carriers.

I bought 2 iPhones just Last month, almost 2k. A month later the mic on one of them isn't working. I went to the store. The manager named ** takes a look at it and said, "The water indicator was missing and I can SEE it was removed, and We didn't give it to You like that. And because of that, 'cause it was removed, the ONLY thing I can do is exchange it for a new one for a $175 charge. And if You take to the Apple Store they'll charge You more." wtf!! I have to pay $175 for something that is missing and I didn't do!?

I switched to T-Mobile like six months ago, in have the unlimited LTE plan and to my surprise my internet is super slow and the company has done nothing to fix my problem, so I am just wasting my money! Is there any way I can sue this company for stealing my money? Lol anyway, if you are thinking about moving to this useless company, don't do it, try cricket. I heard it was good and all reviews are good!

I switched to T-Mobile from Verizon because I thought it would be cheaper. The website says $150/month for 3 lines... when you go in the store they say $150/month for three lines. Coming from Verizon $150 for 3 lines means 3 lines including phones. T-Mobile is $150/Month for 3 lines, not including phones. You pay for the phones separately, but they are not forthcoming with that info in the store. There are no contracts, but you have to pay off the phones before you can switch carriers, and that would be a big chunk of $$. So I am currently stuck with T-Mobile until I can pay off or pay down the phones. That $150 bill that I was told is now $250 per month. That was mostly my fault for not gathering more information, and being thorough.

This company sucks! Go to Verizon - I'm glad I'm getting out of T-mobile! It seems that my bill goes up every month. We started at like $100 for four lines - now it's up to $186. What?! At T-mobile the iPhones are so much money. At Verizon it's $100 for a 5s and $60 a month. At T-mobile you like $60 plus almost $20 so your bill is high for one phone. I got an Android for $200 and I'm getting an iPhone for $100 at Verizon - it's a better phone for much cheaper!

I signed up to transfer to T-Mobile from AT&T on March 28, 2015. As of April 13, 2015 I still have not received two phones and 3 Sim Cards. After calling they said that my order had inadvertently been cancelled but they still billed my credit card for the costs. I am not told that it will take them 48 hours to review my order and another 7 to 10 days to receive a credit. I still have no means of knowing exactly when or what they will do. I can only call back after 48 hours and find out the latest status.

After 11 years with T-Mobile, I switched to CRICKET who offered a much better deal at flat rate. I purposely called T-Mobile at the end of my billing cycle. A month and half later, they send me "the final bill" which is $103.08, which basically is a FULL MONTH OF SERVICE without the service. When I called, I was told that it was printed in "The Service Agreement". I did everything I was told. I waited until the contract expired, I cancelled at the end of billing cycle and yet, they want another full month! I cannot believe that T-Mobile is getting away with it. This is a major rip-off. And I know nobody will do anything about it. And then they bill for calls that I could not have made because I was already with the other carrier! BEWARE OF T-MOBILE!! Terrible service, customer service is unprofessional and they lie. Get everything they promise you in WRITING!

I bought a screen protector for my cell phone, I even thanked her kindly for putting it on for me especially since we had issues with exchanging my phone. I had less than 24 hours and they were trying to charge me a $50 restocking fee after I was told was only $5 when I called an hour before I had walked in their store. She then smiles a fake smile and says to me "in case you try and take this back for a refund, I've put it on so you can't". Then says "hope you enjoy your phone", and yelled the next customers name in line. I had no intention on taking the screen protector back and I have never left a store in tears before or have even thought about writing a review on anybody or any company at any time in my life. I regret leaving AT&T because of their friendly customer service I always received, but they were too expensive is the only reason I switched to T Mobile.

Yes, I was a customer for almost ten years. I complained all the time of no signal. I broke down on a back road last year. No signal on my phone. No one to help me. I was stranded for almost 4 hours. Never got a signal. A farmer finally stopped. When I got to the big road and had a signal, I called T-mobile. The girl told me if I did not like their service I should go somewhere else. I did, then I lost my job barely making it. Tried to make arrangements to pay my bill and my phones every month. They would not go for that, said they had to have it all at one time. that was over a thousand dollars. I want to use galaxy s5 on prepaid but they blocked it. So I'm stuck with a phone I cannot even use on prepaid. They need to upgrade their lines and towers.

I purchased a very expensive phone from T-Mobile and 3 months later, it is not charging. T-Mobile sends me a "refurbished" phone with less Samsung warranty on it than mine has. And who knows where it has been or has happened to it? So I again call our "friendly but lying" T-Mobile who tells me Samsung sends the phones not them and only Samsung can authorize a new phone. Just as I thought. T-Mobile does NOT care about their customers who have been with T Mobile a long long time. They just want to lie and scam.

Month after month T-Mobile changes my monthly plan without my authorization, and the monthly bill is never the same amount. I've called customer service multiple times, but they always give me the runaround. Always coming up with excuse after excuse. MAKE UP YOUR MIND T-MOBILE!!!

We changed over from Verizon where we were paying $179 a month to T-mobile, where we were promised unlimited everything for 4 lines for $120. Now we are paying $331.00 a month. They insulted my father and would not keep their word.

After 30 days that I signed up I send an email with a picture of my Verizon bill. I got the email from the lady who helped me when I sign up. And when I went to the store to pay my bill I asked the man and said “it takes 6-10 weeks to process the ETF”. To cut it short they did not process my ETF because it's over 60 days. I spoke to supervisor and said I'm not eligible for ETF since it’s been 4 months. I was shocked and mad. I was with Verizon for 10 years, never gave any problem but with Tmobile - I have been screwed. They lied over and over. I paid my ETF to Verizon a month after I transferred my service to T-mobile. But never get ETF from T-mobile. I'm not happy with the service.

We keep getting these calls saying that we have to pay $300 dollars or $600 dollars for an account that we never had. We been with AT&T for the past 11 years so how do we have to pay for something we never had. Think it's time to let the courts handle this!!?

We have been "loyal" customers for three years, and during those three years we have had issues with billing - specifically, we will be charged for services not requested by us; or our rate plan will be changed without our consent. Our bill fluctuated for years between $150 and $200+, and every time we called we were given b.s., which we swallowed because we thought, well, they must be right. However, this past year we have been getting the same letter (I finally realized I had to start keeping a record so, I have about 4 of them) in the mail from T-Mobile notifying us that we have been declined for credit. I do not understand, and neither does my husband because we already have the devices we need and we have not applied for any credit or services.

Called T-Mobile to verify this collection notice is valid 4/5/15 and they said yes. We had a month to month internet WIFI card and they have generated a fee they say we never paid for $161.00 which is false. We cancelled our account in person at the T-Mobile booth in Stockton CA Mall off of Pacific Ave. We have numerous problems with T-Mobile and remember all these details. Will likely take them to small claims court.

I was with T-Mobile for one year and it was hell. I left T-Mobile on 4/5/2015 at 3:13 pm and I will never return. The customer service is horrible and the signal is horrible. Do not go to T-Mobile!!!

I called the loyalty department regarding T-mobile, regarding upgrade. They cannot be trusted regarding upgrades on phones. They extort money from consumers. They will talk a good word and say your a loyal customer so you will sign the EIP financial agreement and they will lie and say they will give you credits but as soon as the bill comes, they will financially take advantage of you and send you a big bill and threaten your credit if you don't do business with them.

After finding out that T-Mobile was overbilling me for over 3 years, Customer Support told me they would only credit my account $989 dollars. They would only use the credit to pay my monthly bill. To only find out the first month they overbilled me again and would not make up the difference. This is how they treat a customer who has been with them for over 13 years. Not only that, they refuse to produce any documentation and their system only holds 3 years of documentation. I have always paid my account via cc over the phone. So much more, but I must mention how rude they are to such a loyal customer...

I took a 4 lines family plan 2 months ago and due to the extremely bad network I had to change to a single line plan and take 3 of my line to a real company. But my surprise was when I called to tmobile and change the plan to a single line they said that any way they were going to charge me for the next 25 days remaining of the cycle that has started 3 days ago... what??? Do you know the word "Prorate"?? T-Mobile is forcing to the customers to pay for the service that they never are going to use... How can we name this? Fraud?? I never in my life thought that a company like T-Mobile was doing this kind of shabby acts. I hope people read this review before they fall into the hands of this fraudulent company.

I never write reviews, much less bad ones. Even when I have been very dissatisfied with a service or product, I usually just let it go. However, I feel that I need to warn consumers about the ethics of T-Mobile. Previous to switching over to T-Mobile, my husband and I were customers of a great company. We weren't unhappy with them at all, but we needed to lower our monthly bill. That's when we made the switch to T-Mobile. Oh boy, do I wish we had done our research. We were very unhappy with the service we received, both cellular and customer. Our phones would randomly cut out in the oddest of places. Obviously, we needed to change services.

Send me to collection on April 2014, when I was still its paying customer. I had 2 phone lines on the same account. My personal line that I move to a different company in about November 2014, the second line which had not been in use since March 2014 but I kept paying full amount for about 6 months. Then in about Sept 2014 I call t-mobile and told them about the line that I was not using and they recommended me to temporarily suspend the line until the end of contract so I would not have to pay contract termination fee, so I did.

I reside in your extended (2G) network area and on approximately March 29th 2015 we experienced a 100% total loss of our data connection. I work in my 4G LTE coverage area and I have noticed my device indicates that it has a 4G LTE signal much longer than usual when leaving the 4G area and entering the extended 2G area. Eventually switching from 4G LTE to a complete loss of a data connection to the network. I will not receive a data connection until I reenter my high-speed coverage area.

Have you heard of "hollow gestures?" It's where someone says something like, "Do you need any help?!!" and you know they don't really mean it and you know you won't be getting any help. The employees at the T-Mobile store are full of hollow gestures. Can they switch my current phone number to the new T-Mobile phone I just bought? Sure they can!!! Never happened. I had to drive 10 miles back to the store to find an employee who could actually make this happen. Can they switch our four T-Mobile lines to three? Sure they can!!! Never happened. I got billed for four lines. I had to call customer service. I was told my next bill will be for three lines and include a price adjustment. Sure it will!!!

I notice that on my phone bill I was charge for a previous month charges with this month charges. When I called to change something I was told I wasn't going to be charged and now I am being charge. Wow, how can that be when the other bill before that was already paid.

I had T-Mobile for about 3 months. The coverage is abysmal. According to their map, my home is in Excellent 4G LTE coverage. On most days I had 1-2 bars, sometimes no service at all. They said they sent techs and that the towers are working correctly so the issue must be the brand new iPhone 6+ that I got from them. I went to Apple to restore as they suggested. All this did was make me reload apps. Same problems. Driving from Houston to Austin was a nightmare too. I would lose service for just about half of the drive. Customer Service was friendly but full of empty promises. I dropped them like a bad habit.

I Live in Seattle. I almost never can complete talking to anyone on phone. T Mobile drops phone calls. Service is very bad. People saying that they are calling me and i never pick up phone. If you want to save money dont go with T mobile cause you will switch from that company soon.

How difficult can it be to figure out what happened to a payment? Well, I started off with online chat, but find that they cannot really resolve payment issues (then why have a selection called "Billing and Payments" in the chat box??). So I had to call them up on the phone (which I avoid based on past experience) -- I get transferred around because apparently nobody is able to resolve anything. All they can tell me is that the "payment did not happen" according to their system. I finally got to a payments supervisor who said that the payment was not a payment; it was just a pre-authorization and due to a "technical issue," the charge to my bank account did not actually go through. They accused my bank of making a mistake. I called my bank, and with the first person I reached confirmed that indeed there was a payment made to T-Mobile. Duh!

I have no service at home and t-mobile will not do anything about it and they are still charging me full price. I have contacted them more than ten times and they tell me the same story. It's like they don't care about their loyal customers, I've been with t-mobile for more than 3 years.

T-Mobile was quick. Promise to cover switch charges, but will not pay. Customer service is horrible. They lie to get you to switch.

Wow! It is very sad that T-Mobile has 5 page of negative feedback in the past 3 months. One more to the list. I became a T-Mobile customer back in December and had nothing but drop calls and no signal problem. I have escalated this to management and they have replaced my phone 2 times. Sorry the is the network, not the phones … Sad to say this but I need to move on. Adios.

We were with T-Mobile for many years. We had to work in North Dakota on a temporary job for 2 years and dealt with unacceptable service the whole time we were there. We called T-Mobile often to see what we could do, and were told that they were getting towers in the area due to the booming economy up there. They also told us that if we got the iPhone, it would do much better than our Blackberrys. It did NOT help the situation, just cost us more money. We were continually told that they were working on our issues and things would improve. They did NOT improve... I was going weeks at a time with no service, missing business calls.

My phone was stolen, so I report it to T-Mobile to get my replacement phone, the most difficult situation to be in with this company. 1st I was told to fill out the claim form and send it in and that it would take 1 to 2 days to receive. Then they tell me, the next day, I did something wrong on the form. So I redo the form. I send it back, faxed it twice and emailed it twice, the same day.

As a T-Mobile customer I never expected that a business like T-Mobile will steal from a customer. I purchased a Samsung Galaxy from T-Mobile paying full prize upfront for the phone. Now my phone came damaged. For several of months I struggled with this damaged phone. The phone will just turn off on full percent battery and freeze. Now at the T-Mobile store located at Lincolnwood shopping center they placed me an order to ship my phone through UPS then I will receive a new phone and so they emailed me the instructions (which I still have) and followed them carefully.

T-mobile tells you that they will pay for the contract termination fee when you decide to switch over from another cell phone carrier. Well I switched from Sprint to T-mobile and received the termination fee which was $200 plus $42 in taxes for the termination. According to T-mobile they will only pay the termination fee not the taxes that are associated with the termination. I called and spoke with someone at T-mobile who told me that the taxes are a federal issue and not something that T-mobile deals with or would reimburse.

When I purchased my phone, I was told this was a great inexpensive phone to have. I had nothing problems since I owned my phone. I sometimes can't answer incoming calls, phone dials out on its own, shuts on and off constantly. It's like not having a phone because it's no use if it's not operable. Billing is also an issue - I refill, it's not the correct amount or inconvenience of the system being down - can't make payment, so my phone is off until it's running again. I have my payment but can't pay for my services. I been w/o for 10 hrs and be will for another 5 hrs. I'M PISSED OFF!!!! T-MOBILE SUCK!

I have been with T-Mobile for over 7 year but for the last year or so, T-Mobile has really got over on me. They offered me a free broadband service. They said I wouldn't pay anything. Well they fail to tell me it was a six-month promotion and after six months, they would start billing you and after I noticed that I was paying for the service, I call customer service and I found that they were the most inconsiderate liars I have ever did business with. All the customer service rep could say was, "I am sorry you were misinformed and we will stop the service now and we cannot refund you your money back."

So after 6 years of service, T-Mobile has finally driven me to another carrier.

I am really upset with what T-mobile did to my fee. Monthly they tracked me down for $500 because I did paid more than 1.5k for all devices (installment). I called in Customer Services, one staff answered it happened because I didn't go to the store to pay directly; therefore, all the money to be transfer into credit and will be deducted for monthly fee, not installment. T-mobile did it twice to my family. The first time, we paid off for an iphone, the money goes to be credit to pay off monthly service fee while my husband already set up automatic payment on his bank account for service fee. This is the second time, they did with my family. So, I will have to pay forever for the installment fee even I did paid through My T-mobile account for more than 1.5k. I suggest to T-mobile company that you should shut down your website because it is useless and trouble for customers.

I just refilled my phone 5 days ago and already I get a text saying I used up all my data. I went on Netflix and watched 2 movies only. I feel like they lie, it's not unlimited data and I'm angry. I'm unable to watch movies on my phone.

T-Mobile is the worst you could switch to. I have had AT&T, Sprint, even Metro PCS and never had a problem. Ok so I had Sprint and I decide to go cheap and switched to T-Mobile, get the family plan in September. Well everything went fine at first until November when we decided to switch our two tablets from Sprint for a cell phone and a tablet from T-Mobile. They agreed to pay the cancellation fee and pay us $20 for each tab. Ok so they did the contracts. We were told to pay the cancellation fee for Sprint and we would get reimbursed. We paid.

I purchased the handset device from T-Mobile from a Rosedale, NY location on 03/03/2015 at 7:29pm. The store was just about to close and I didn't was to be a pest. After I purchase the phone the representative asked if I knew how to activate the phone in which I replied (yes). They placed the unopened device the T-Mobile bag with the receipt. The first week I did not open the device because I needed to transfer my info into the new device. I proceeded to open and activate the device within the second week of purchasing the phone and used it for a couple of days.

Last week my T-mobile windows phone died finally. I had planned to switch to another carrier, as the t-mobile service was terrible in my area. I switched to Verizon, and with 3 weeks paid for still with t-mobile, I discovered that t-mobile had deleted my entire account, along with all the contact information. When I called t-mobile customer service, they told me that that was their policy. Now I can't replace these contacts or even access my account, even though I'm paid up thru the beginning of April. Bunch of outsourcing scumbags.

Have been a customer for over 11 years (granted I took over my mother’s account of 2 years) I finally met my agreement and was let out of my contract. I called over to T-Mobile 2 times in one day to confirm that all of my bills were paid up and that I was able to port 2 lines I had out. I got the OK to port and I was also told that I was going to have a full bill to pay and then my final bill was to be prorated. Ok, cool. I then deliberately picked the phone back up and confirmed this information- the rep agreed.

Purchased a New Galaxy Note & Service, activated the phone & had my personal data transferred at the store (5hrs). I was assured I could return everything within the 1st 14 days without any consequence. I was not able to dial out or receive calls, so I Googled the issue & found that if I turned Airplane mode on and off It would work. It did well enough to call customer service who advised the issue was entirely my fault because I had not turned my phone off the ENTIRE time I owned it (48 hrs).

The customer service is below par, most of which do not speak English as a first language. The billing is very messed up and makes no sense. The cell service is also below par. I had many missed and dropped calls and a very large area of either very poor or no service at all.

I have been a loyal T-Mobile customer for over 9 years now. I am finally to the point that I will leave when my phone is paid off. (Notice I didn't say when my contract is up). The appeal has always been the low cost but it no longer outweighs the horrible service. T-Mobile brags that they do not require a contract. That is correct but if it cost you $600 to leave-- the result is still the same.

On the 16th of February 2015 I order the new note 4 phone with the intentions to add this additional line to my already 5 lines. I was told that this order will take 2-4 days and I have to pay the interest cost for the phone. 72.34 was charged to my CC. I called T-mobile on the 20th as a follow up since I never received the phone. I was told that the phone was on back order which was a surprise to me. T-mobile never called me to inform me of the back order situation.

I get charged for items did not receive. Need call all the time to get resolve. Sometimes need call 3 months in a row. Will be leaving service once phones are paid for. Never had this problem with other services. Big ripoff.

My mom surprised me with an iPhone 6s from T-Mobile the first week of January. The phone was okay for the first few weeks. Then every time I tried to use the keypad while on the phone to enter in my credit card information the phone would start flickering like crazy. It did that every time I went to enter in my credit card information. I called T-Mobile and I was able to get a replacement phone sent to me and I was also able to get a new card for the phone. The phone arrived the next day which I thought was amazing! I had the phone for three day and then it started doing the same exact thing. It started flickering every time I went to enter in my credit card information. It just started flickering like crazy.

We changed from T-Mobile to AT&T on Feb. 7th. A week later I called T-Mobile to request a final paper bill because they terminate your online account when you go to another carrier so I could not view it online. They said it would be coming soon and the balance was about $61.00. After not receiving the bill, I called back on Feb 25th and spoke with a woman who said my bill was past due. I explained that I had never received the final paper bill. She said she would request it and that it would arrive in a few days. Called again the first part of March because I had still not received the bill. On March 13th I received the final bill for the amount of $124.00. I called and they said I didn't owe that, my total was $61.00. I again requested a final bill showing the correct charges. We will see how long that takes.

What a HORRIBLE way to treat your customers!!!!! Since day one a sales rep from business division of T-Mobile enrolled me to a 2 year contract and nothing that was said to be on the contract was honored. She said I would have free wi-fi calling, well my 900 dollar bill told me otherwise! She said the money that I paid for 4 phones would be credited back to me, well thank God I haven't held my breath because I never got it. My daughter's phone has glitches and they blame the fact that we share the internet. I gave up fighting for a few months and lived without the things I was promised. It was very tiring wasting hours on the phone to tell my issues to everyone that took my call because for some reason no one there seems to accurately note my account.

THEY SUCK, every month they are always overcharging us. My family and I have to call to complain almost every month since we have been with T-Mobile. One month we pay $75 and other months we are paying almost $90.00. They keep charging us and we complain each month. They are so stupid and we highly regret leaving At&T. Once our contract is over we are all leaving. T-Mobile also has the worst customer service because they never know how to resolve any issues even if it's a simple question.

I cancelled my account last September 2013 because I was not using it anymore and the phone was stolen. I have a phone from work and a private prepaid phone which I was using. I did not realize that T-Mobile continued billing my account. When I called and complained many occasions, they kept sending me to different people and cannot explained what happened and demanded that I need to pay my bill which I believed about $145.00. T-Mobile reported my account to collection agencies. The bad thing about this, my credit score were very much affected and destroyed my financial credibility. I want to resolve this issue especially my credit history.

6 time over the last few weeks I've tried to get set up with t-mobile's test drive but their system was not working. 3 times they said they would call, be back and never did.... bad service.

My account was closed and paid in full. My deposit refund of $80.00 was never sent to me. This company is the biggest piece of **!!!! Will never use them again! They are crooks! They suck!!!!

I have received a bill for current service... $108.10. I cancelled my service in 2009! T mobile has sent me a few "bills" that I did not owe and it keeps happening!!! Tired of the run around! Tired of being randomly charged for no reason. I was on the phone for 2 hours with no resolution in sight. GET IT TOGETHER T Mobile!!

I have unlimited everything for two lines for 100 a month on 4G LTE network and have had zero complaints. Many of these reviews are petty - one person gave one star because she had to pay 15 dollars for a sim card lol. Coming from Verizon where I paid 100 dollars for ten gb and 40 dollars per line fee for three smart phone (220 a month) not including surcharges and fees, T-Mobile is the best. My 4G LTE has never dropped - it's super fast. Way faster than Verizon actually. Never had a dropped call or missed or delayed text. I get to listen to unlimited music while I'm driving etc. And this is just my perks. There are many others. When you compare T-Mobile to other cellular services how can they not be the best. To complain about a sim card price, OK well Verizon doesn't charge a sim card price lol go to them. I bet you'll be running back after the first bill coughing up that 15 dollars.

Purchased new note 4. After 2 months hardly no volume. Obviously the volume is defective. Went to store, they reset it. Nothing happened. Called their royalty dept, they would not exchange it for a new one at nc. They have the worst customer service, they don't give a ** about customer satisfaction. I have 5 phones with them. So sorry I choose t-mobile.

T-Mobile is sweet as long as you stay with them. Service is not that bad just not good enough coverage area, but when I tried to switch to AT&T, so much trouble, they said there is no contracts but you cannot leave if you haven't paid in full all phone devices. I paid In full then I needed to unlock my phone and I call T-Mobile for that and I was told it could take from 48 hrs to 14 days. I wait 4 days but one of my 4 devices unlock code was wrong because a T-Mobile representative mistakably put a wrong IMEI number then I call back and I was told they had it fixed and just to wait for another period time 48 hrs to days. I call 7 days later to check up and I was told my account is not eligible because I had the last phone service period unpaid, after you pay call back.

For 3 years, I've had T- mobile phone service, (contractually). At the origin of this service, I indicated that my no.1 priority was to have contact with my 2 parents, (they are 89 and 90 yrs of age, and they take care of my 50 year old brother, who has down syndrome). I also explained that my parents lived in Williamsport MD, and that I work 28 miles away, in Chambersburg PA, (just off Interstate 81). From the start, service had been very poor, not being able to even get through. On numerous occasions I called T-Mobile Customer Service to complain... I visited the store, I even spoke with their Engineers. Throughout this time period, it's been recommended that I upgrades my phone, service contract and software.

I was with T mobile for only a year. Within that year we never paid the agreed amount. They would tack on all kinds of charges. When confronted they would say that we wouldn't get charged that again. Sure enough next month it was on there again. We had the international plan. 10 a month for international calls- Lies Lies Lies. This is the biggest crock of crap ever. We were get charged by the minute. When I asked them about it they said we were calling a cell phone. When I told them we were calling a landline they refused to change the bill. This is my top complaint. They are thieves- stay away from them. Not to mention the cell service was poor at best.

On Monday will be my last day with T-Mobile, before it becomes for real I tried to contact them and find out why they stopped sending me a paper bill. When this all started last week most of them didn't know, others insisted that I was set up for paper bills, and my personal favorite was once you change phones or upgrade to a new phone their system assumes that the person wants paperless billing. True or not, that's a bit of assuming things right off the hand. Last Monday I went down to a local AT&T store and enrolled. After having a long talk with the sales rep and comparing it to what T-Mobile was actually pushing things, I am sure that AT&T will have its own share of problems.

On March 3, 2015 I paid for activation online with T-Mobile for a prepaid monthly service that included unlimited text and phone calls. After my credit card was charged, I was prompted to register my account so that I could contact customer service in the future and I could access my account and such. During my attempt to register I was told that I would receive a text message on my phone once the service was activated. It is now March 8, 2015, 5 days later, and I have not received a text message since the service was never activated.

Beware when you change to T- mobile. Make sure they mention to you that when they buy out your contract that you have to pay the balance then they reimburse you. Make sure also they tell you how to go thru the process of getting your money back. Got stuck owing at&t 1400 cause no one told me. Bad customer service. Called them and they told me nothing they can do. Worst company ever Lies, lies just to get your money.

T mobile are more thieves in the world. They stole me a phone that I returned and they are charging me and not only that, they charge me a bill from a phone number in two different phones. Thieves, robbers, thieves, robbers stupid, abusive, thieves, robbers, thieves, do not do that to people. Take advantage of people, stupid thieves and if we do not pay them, they hurt us credit. Stupid thieves thousand times, but I'm not paying more and damaging my credit, I do not care.

T-Mobile needs help, more training more like it, I wasted 45 minutes of my time having driven to a store location, in the Austin area, to pick up a hot cellspot router after having returned two routers that T-Mobile shipped out to me. They shipped out one router, then turned right around and shipped another one after they told me that we can only have ONE per household. The 611 reps are the most ignorant and incompetent reps ever and who all need to be on the same darn page. They need to learn their job of what they sell so that they may tell customers the correct information and/or take a class to learn how to operate their products. My time is precious and could have been saved; but having dealt with them........

I purchased an iPhone 6. Created a new phone account with T-Mobile. All of the pricing and the costs that were told to me were incorrect. I feel as if I was cheated and lied to. I will never do business with T-Mobile again.

Had been with T-Mobile for years. My problem was I never got good reception and so I finally cancelled with them. I change to another wireless company and kept my old phone number. My new company told me that T-Mobile would be notified about me cancelling with them when the request went to them about my phone number being ported over to my new wireless company. I switched companies 1 week into the new T-Mobile billing cycle so I only had about 7 days that my account was active with T-Mobile before my account was cancelled.

I had been a loyal T-Mobile customer for years, mostly because they were the cheapest. Their coverage has always sucked, but in the last couple of years, we haven't even been able to make or receive call in our house, which is in the middle of a mid-city city. I was also missing texts messages. Their customer services was never very helpful. I even attempted to upgrade my phone at one of the stores thinking a new phone would help, however, I left confused, frustrated and without a new phone.

I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.

So basically T-mobile is charging us 100 bucks over for a 100 dollar, 4 person family plan. They never can explain the charges. Do we have legal recourse?

I would love to start off by saying that I switched to t-mobile since they were going to pay off my other phone. From the day that my husband and I signed up we have still yet to receive our money. The customer service section of t-mobile is horrible. They really need to take classes on how to train them to speak like well educated adults.

They are very rude, unhelpful and each one tells you something different. I've called 10 times to try and get help. Each one tells something different or say, "There's nothing we can do." Really aggravating. My daughter was playing with my phone and was watching cartoons on the T-Mobile TV app already on the phone front screen when opened. Was not aware that her doing so would use up high speed data. Called to see if there was anything they could do since I just activated the phone less than 24 hours beforehand and all my high speed data gone was told to buy extra pack which I can't use after doing so then was told "Nothing we can do. You shouldn't have used the TV app, we don't support that." Then why is it on the phone pre-downloaded?

I am continually having issues with T-Mobile. They just put me in a collection agency again for $73 dollars and I have not been with them since 2011. They turned me in the credit bureau for over 300 dollars from 2011 and I was not under contract with them. I am about to get an attorney and sue them for damaging my credit. I have Ovation Credit continually disputing them for months now. I can't even get a credit card because of T-MOBILE.

I honestly don't feel the need to give them even one star on this review.. I went away from T-Mobile and unfortunately I can't at the moment. If I could just make payments on the phone and not the whole plan I would. Every time I go into the store I always have a bad experience and my service is horrible. I spend 10-12 hrs at my job and I can't even send a text out. What is the point in even having a phone if I can't call out or send text? I would not advise anyone to get T-Mobile because the only time I truly have good service is if I have a good WiFi connection.

I have been a customer for 10 years now and every time I call, they would always mention they value me as a customer. They just pass me to a different customer service and did not offer to resolve the issue. I have missed job opportunities and work related text messages because of the phone that they knew causing a problem. I was informed that they are fixing the bug for the S5. All I wanted to do is to return the phone but they wanted to replace it with the same one. In which it doesn't make any sense because the bug is still not fixed. I am definitely switching carrier in the next couple of weeks.

On 10/25/14 I went to a T-Mobile store, 815 E Brandon Blvd. Brandon FL 33511, to take advantage of their offer to pay my existing cancellation from the previous provider. They never did. The Rep at the store (**) took my other company bill to send a payoff request for the cancellation of the other company contract. I have several problems with their billing since day one, not to mention I have to replace two phones, and the most expensive phones still have problems.

Where to begin? Since joining them in Feb of last year, I have already went through 4 phones that would be 5 if I stayed with Verizon. Since my joining of T-mobile with the LG G2 and two G3's, had network problems. Had two Samsung Galaxy Note 4's. The third one will be here on Monday. To solve one problem T mobile sent me a router but due to lack of room, don't have the room, and I am wondering why after 2 or 3 months after a new phone is sent something usually pops up.

I canceled my T-Mobile Service on December 14. The lady I spoke to said that the billing cycle ends on the 13th, and then specifically told me that she would cancel it as of the 13th and that I wouldn't be charged for the one day. Fast forward to February and I get a charge on my credit card for $4.96 from T-Mobile. When I call to ask why, I was told it was for that one day I was specifically told I wouldn't have to pay for. I've been a customer of T-Mobile for around 10 years with no problem, but now they are gonna nickle and dime me for one day. So for $4.96 and a broken promise, they will lose my future business.

I live in Naples, Florida. Almost every call dropped. (Had used previously in Chicago with no problems). T-Mobile just doesn't work well over the whole Naples area. Fortunately for me I was able to switch to AT&T. (Phone was able to be unlocked easily when going to AT&T only).

I switched from AT&T and have only three words for T-mobile - "most pathetic service". Their internet service sucks, keeps on dropping all the time for the past 5-6 months. Never experienced a steady internet connection for a day. Pay more and get a decent line like AT&T or Verizon. T-mobile is just a joke like Sprint for more bucks. If you want a steady internet connection, stay away from T-mobile. Reviews don't lie, browse it yourself.

My husband was talked into buying a phone he couldn't use...in store personnel has absolutely no idea what they are doing. The manager is condescending. I expected a gift card when I terminated my contract with Sprint (big mistake) but 3 months later they tell me I need my cancelled copy of the termination agreement from Sprint! Been in there at least 8 times over the faulty first phone and was never told that! Asked about my gift card many times -- no one ever mentioned this factoid~ DON'T use T-Mobile -- they suck!!

T-Mobile billed my account for the same amount I had already paid exactly 10 days prior; they are telling me it's my fault. I am not on an auto pay with them, I just pay always before due date! Customer service also told me to take it up with my bank and that they would refund in 5-7 business days and pay any overdraft fees if I did all the work - taking forms to bank and statement to T-Mobile store etc. This is flat-out stealing and of course, it's no fault of theirs! Use anyone but T-Mobile, they are lying thieves!

Worst experience of my life! The manager there (Justin **) was a joke. Yesterday, less than 24 hours ago, he was such a nice guy when he was selling me something. Today, I am back in there to return my defective phone and he reminds me about the $50 restock fee...fine, I knew it was coming. Then, he tells me the $85 dollars that I just spent for the first month of service was non refundable!!! Why didn't he mention that when he was pushing the service on me?? Well, I asked him that question and he said he assumed I knew!!! He finally just stopped talking to me so I called customer service while in the store. They told me that had I paid with a credit card, they could refund me, but since it was cash, JUSTIN ** had to refund me...and when I asked again, he said NO and walked away!!!

I had 2 lines with T-Mobile since 2002. I lived in a high-rise that required me to have a land line to get my messages because I had no cell service in my building. I finally after years of dealing with it and losing a client, I had to change to Verizon. I was told for years, "don't worry if you ever have to cancel, you won't get charged $200"! I was and even trying to get them to look at the notes from me calling in so much and upgrading my phone constantly - I got nowhere. I left my daughter's line there for a few more years until this year. 1/7/15 I called to cancel because she too needed better service. I paid my bill and I thought that was it. I was not under contract. Oooooooh nooooo! I got billed $53.90 for the month of Jan.

I switched from T-mobile to Sprint and T-mobile is not giving me the final bill with the right phone numbers So I can get the buyout from Sprint. T-mobile put a single phone number on my final bill twice but is the wrong number-- the one that did not get transferred to Sprint. This robbed my of my $769 dollars I'm suppose to get from Sprint.

I was instructed to e-mail you after multiple calls to your customer service department, and no resolution. At present the most recent replacement phone I was connived into purchasing in a moment of extreme duress, a refurbished Samsung 4 which is even far worse than the 2 other Samsung 3s I've replaced. It doesn't charge, it misses calls constantly, and the latest disaster was hearing from a triage specialist at my Dr's office that they left me several messages to make an appt with me, and I didn't respond... no voicemail, or even a call log to see that I'd missed their call.

This is the worst cell phone company I have ever had. Not only did I not receive my early termination I never received my military discount for the 10 months I've been with you guys. I've been calling customer care for months and things never get resolved. I know you do not care for losing a customer because you have plenty but I had to get it off my chest because I have never felt so deceived.

After calling 7 times and explaining I randomly can't receive text messages T-Mobile said, "OK, we see you have called numerous times and will have technical support call you in 24 hours." Never called, nothing fixed. Called again...They said everything looks OK on their end, must be something wrong with the 3 separate phone lines I have with them. After seven failed attempts, I am forced to leave. The amount of money they have cost me is in the $1,000's. And when I explained this to them, they offered me $20 off my bill. I've been with them for years. I hung up, disgusted with them. Do not ever do business with them.

I ported my number over to AT&T prior to the next billing cycle ending to avoid paying for additional month of service. I was told that once I paid the current bill (Jan 13-Feb 14), I would not owe any money to T-Mobile. Lo and behold, a final bill came in for $2.76. The rep noted that the charge was for overage that occurred in the Jan 13-Feb 14 time frame that was triggered by a change in my account. The rep was unable to explain to me exactly what was going on. I honestly think T-Mobile is billing me in error. I fear that they are doing this to many people and claiming fraudulent revenue.

My wife bought a Samsung s4 from one of your stores in late Nov. 2014. She has had problems with the phone and finally it quit working. We took it to a T-Mobile store and was told that it must be shipped to T-Mobile for replacement. We did not like being without a phone for 3 weeks but OK we bought a temporary phone. The people in your store gave us a shipping bag and directions to what to include and what not to include when shipping the phone back.

I switch from Sprint on feb 2014, got the insurance on. They claim you have 2 per year so phone broke in March 2014 and then 1 in August 2014 so the insurance start in February. Now my phone broke sat called and they claim it's not cover under the insurance because I already use my 2 for the year and claims it starts when you put in the 1st claim and not when you get the insurance. What a way to take our money. Going to bring them to small claims court. I will update after court.

When I placed my order with T-Mobile, I was told that there would be no additional fees - I would only have to pay the state tax, and the $100 multiple line charge. When the agent for T-Mobile told me I would have to buy two S4s for over $600 apiece, I told him I would keep my account with Family T-Mobile through Walmart instead, because they were selling new Galaxy S3s for $199. He then told me that they had the same phone for $198. I purchased the phones and the account from T-Mobile. When I got my bill, there was an extra fee, which brought my bill to $120 a month.

My girlfriend and I switched to T-Mobile in Nov. 2014 from Sprint because of the poor customer service. We were quoted a good price, and got our first bill in Dec. and paid promptly. Later in Dec. I received a refund for the cost of ending my Sprint contract before it had expired. We told the lady on the phone we'd like to apply it to the cost of the phone I had to purchase from them. They didn't. They applied it to the regular account. When we got our Dec. bill, it was showing a credit balance. We called the error to their attention, they said they'd fix in 72 hours. They didn't.

I’ve been trying to resolve this problem for about a year now but I’m about to cave in. I purchased an iPad mini through T-Mobile about a year ago. It was a great offer, as explained on the phone. For the price of a Wi-Fi only, I could purchase a data-enabled iPad. I could finance the tablet with no interest and, the best part, I would get 200 mg of data a month, no charge, for life. Since I had only occasional need for the data it seemed a perfect deal for me. I even recommended this to my son who made the same purchase expecting the same deal.

I switched my service from another carrier to T-Mobile and informed them that I wanted to keep my same phone number. They told me this was no problem and after going through their procedure they informed me that my number would be up and running in 3 hours. This didn't happen. They informed me that the problem was with Cellular One, that they had not released the number. To make a long story shorter, I contacted Cellular One who informed me that they had done their part and that the problem was with T-Mobile. I went back and forth between the two companies four times and each time I was shuffled back and forth between companies; each of who blamed the other party. I WAS SHUFFLED BY T-MOBILE A HALF A DOZEN TIMES BETWEEN DIFFERENT T-MOBILE DEPARTMENTS.

Well it started off by normally paying my bill through t-mobile's automated service and then I spoke to a customer representative which took my payment. Then in 2 days my phone was shut off and they said I had non payment, but my account had been emptied which I use my card just to pay my t-mobile bill so I don't have to go to their store, and I tried to explain to the customer service that I had called my card and they said that I had definitely been billed. Then I called t-mobile and they told me that I hadn't but I know I don't have my money, my card says that T Mobile took my money and T-Mobile treated me like I'm an idiot and acted like I am trying to steal from them. I have never been treated in a way or manner that made me feel so angry. I am ready to quit T-Mobile as of this moment because of the way I was treated after being a t-Mobile patron for over 2 years.

I switch new to T-mobile because my friend she has T-mobile too. I had bad experience. I buy the card for international calls and I call my family overseas and this card it cost just 2 dollars. And after I receive bill from T-mobile 300$, I call to ask why my bill is high. They told me, "You use international call." First thing I didn't ask from this service from T-mobile. How I have to pay for something I don't ask for it. And when I moved to t-mobile no one explain to me if I buy this card or other services from different companies I have to pay them. I think they have the bad services at all and they stolen the people. Please I need help to fix this problem and it's not right to pay something you don't ask for it.

They do not do anyone right. They have the worst coverage of anyone I know. They also been raising my bill up a little each month and that pisses me off. This is the reason why they are losing customers and I am telling it like it is.

I switched to T-mobile in December 2014 thinking that it would be the best decision for financial situation. At the T-mobile store they had run out of the white and silver Iphone 6 16gb so I ended up getting the black and silver 64gb, thinking that when they had the white one I would be able to switch it. Two days later they had the white 64gb and I was charged $50! for the exchange. Then I had an incident with my phone on February 5 and it is now February 17th and I still do not have a phone.

I paid our bill to T-MOBILE on Jan 5th, 2015 making our balance 0. On Jan 9th we changed services and took our phone numbers with us to Cricket. We NO LONGER were on a contract. We were on month to month with T-Mobile. We have now received a bill for 2 months of phone service even though we only owed for 5 days of usage AND the paperwork says the phones were cancelled. I would like some help before the bill keeps going on and on and late fees are added then to our credit report. We paid our bills every month and had T-Mobile for many years and are horrified at their treatment. Thank You.

Got the smallest plan available to "test" their coverage area - $3 a month, 30 min/text, no data. Used at least 15 trying to test it, and they did a "fix" and said "we will give credit next week if still not working." I tried to explain I only need it for emergencies and won't use more min/text to see if it is working until I get credits for what I already used. Got another text in the following week after having them turn off voice mail, as it charges me for the voice text, receiving the voice mail, and it was to me (from me) while my phone sat on the counter. I checked all my outgoing and none were there. Needless to say if I got a voicemail after they "fixed it" and charged for it, it's still not working. Voicemail was supposed to be turned off. Now down to 11 min/text and I still don't know if it will work if I have an emergency because I can't "test" it without more time/text.

Let say to go same restaurant for the last 7 yrs plus once a months, and order a meal $60. One day, you drop the fork on the floor. You ask for one and the restaurant tell you it is $10-$15. That is the worst company. Call T-Mobile. I ask for a SIM card, because I had a new phone that take a different SIM card. I ask to exchange it. That needed $15. I call the 800 # and basically I was told PAY OR WALK AWAY. Seriously, Lora customer service support told me. I would not supersize if what happen to radioshack happen to them. Credit cards are at least 10 times bigger than SIM cards but I don't know no banks charge you for the plastic itself. $10-$15 for SIM card....... Meet the next RadioShack: T-Mobile.

My daughter went to buy only a sim card someone told her, "Yes, we can sell it to you." He left her alone and he went with another customer, and then she got help from somebody else and they told her, "No, you have to active a sim card in order to get it." Well she got it but did not work on her phone, wanted to return, they told her No. Why can we get money back, they did not give her or sign nothing saying she can get her money back. This happen in Santa Fe Springs T-Mobile. All other stores give out receipts with return policy.

After six years of service I tried to stop service on one of two phones. I tried in-store and when that did not work I tried customer service over the phone. When that did not work I told them to stop both phones. Unfortunately I had paid auto pay so they kept taking my money. For some reason they took out 40% - too much for four months in a row and would not explain why. I asked for a refund but was told no. Finally my wife talked to a rep who promised to stop one phone and charge $25.00 a month. Our next two bills were double that. I called back and got in there and told them I will stop all payment. No matter who we talked to we could not get them to stop service. I would never recommend T-mobile and don't do auto pay if you already have T-mobile.

I have never had such a negative experience with a large company like this before. My father passed away after 10+ years with T-mobile. We were required to create a new account under my mom's name since we were still under contract. Nearing our contract end date I switched our phone lines over to Verizon. The Verizon representative failed to switch over one line through no fault of ours. I am still in talks with them to find a solution. Verizon has been extremely professional and willing to work with us.

In October, I switched mobile phone providers. I never received a final bill so I thought I must have paid the final bill. WRONG - much to my surprise, I received a notice stating I was in collection for over $400!! I contacted T-Mobile and realized I had a home booster that needed to be returned. I then got the address so I could return it. I asked T-Mobile why I did not receive a bill and only learned of a balance when I received a collection notice. Apparently, if you do online billing- T-Mobile does NOT mail a final bill - even though they remove your access to the online account!! I pointed this out and they just said "yea - it's the way it works." Totally absurd - but I thought - well they know now I am returning the booster and my acct will be cleared.

Went in to T-Mobile store on 02/04/15 to purchase the iPhone 6 for my daughter and unfortunately after swiping my card for $318, realized that I was at my spending limit for the day so I could not swipe my card for the remaining $500. Well it was time for them to close, I was told that the transaction would be cancelled and I would receive my refund in 24hrs. I go in the next day paid them $818 to complete what I wasn't able to complete that previous night and here we are 7 days later and they have yet to refund me my $318. What I do not get is it took T-Mobile every bit of 5 seconds to charge to my card but you are making me wait 7 to 14 days for a refund over something that was cancelled the same day not to mention it was an incomplete transaction!? HORRIBLE!

I first was with Sprint for about 5 years. I had a HTC Evo. They have cool phones but are very expensive. I was paying $130 for 1 line and I had tons of dropped calls. They would always say, "Oh it's just a tower" and always gave me a discount for the troubled month. Then I went to boost the messiest company ever, dropped calls, phone cutting off, just a terrible company. After about a year I went to T-Mobile. I have a ZTE Max and I can honestly say I have not had any problems. I couldn't be happier. They have awesome customer service, I like my new phone, it's huge and you can even make payment arrangements. I don't know why T-mobile have poor reviews but I'm a happy camper.

T-MOBILE will not refund money it fraudulently took from my account. Nor do they seem to care. In late January I got a T-Mobile phone for a friend of mine who needed a phone. He had the device; T-Mobile sent him the sim card. He put the card in and was good to go. I notified T-Mobile and they assigned him a phone number. And that was seemingly that.

My account was paid by my credit card. When I cancelled my account, I kept hearing that I would receive a refund and every time I called, I got another excuse. FILE a complaint immediately, do not believe them. Now it is too late and I am out $100. File the month you cancel; don't wait.

I have been with T-mobile for a year because I have to finish paying my phones that they gave me don't work. I have had problems since the first day. They add charges on my phone bill for thing I never order, or when I call for help they charge me, my Internet does work and I am paying 80.00 for my phone alone. I have taken my husband off and my daughter, so my bill should be 98.00 but I am paying $131.00 or more for nothing. I don't order anything and they say I did and then charge me. They gave me Internet free of charge that is what they say then I get charged.. it is sad how they steal money from hard working consumer.

My 2 phone plan suddenly will not give me access to my other line. Tech support gave the typical script of shutting the phone, taking out the battery... 3 techs later they saw it was on their end. It wasn't blocked the other line since *67 would've unblocked... Something with their backend of it. I would have to have no access for up 5 days. The ticket was on Saturday. They said 72 hrs then said by Wednesday. Hmmm no access to my other family line due to their mistake. This plan is over 10 yrs. old. Both #'s are under 2 not that old seniors! AWFUL Service! Still was unable to get the cause of why this has happened... Need to still wait and see!

When I spoke to a number of reps. they assured me I would get my 17% discount and that was a lie. Never helped with early form for termination fee, struggled to find paper work and still never received. Kept telling me my payments were never received and I have confirmation numbers. They sent me a bad phone, got so hot it burned my face and when charging, got even hotter. There was also an echo when I talked and only I could hear the feedback. They said bad battery so I had to pay for one to be sent. Never helped and on a Sunday night I spoke to Steve and Monday morning it was dead. They made me agree to the fact if it had come in contact with water it would cost me another 150.00 for replacement.

We joined T-mobile in October 2013 under the guarantee that they would be upgrading our area to 4G LTE soon. It is now February 2015 and they finally put the new tower up. I received an email telling me to check out their new 4G data speeds yesterday, but when I turned on my data, I still only had 2G. When I went online to find out what the issue may be (I figured they may still be working on the tower), I was redirected to a page of "approved compatible phones" with their new 4G network. My phone wasn't on the list. Despite my phone having 4G LTE capabilities, they didn't recognize it as "compatible" with their new tower.

I have been a T Mobile Customer for little more than 3 years. I recently utilized the "Jump" to receive an IPhone 6 plus. The requirements for jump was, in my case, keep the IPhone 5s for 6 months and I would qualify for "jump". I did just that. In November of 2014, my husband and I ordered the IPhone 6 plus as we were eligible. They were back ordered and we waited. We received the phones in late December. My husband and I sent our IPhone 5's in the same package as it was large enough for both phones and mailed them to TMobile. They credited my husband's phone however, not mine. They first said "we never received your phone" the. They stated "your phone is locked and we can't get in the phone"; mind you we both erased our phones prior to sending in. Now, for the last 4 weeks we have been fighting with T Mobile as they are charging me for 2 devices: the IPhone 5 and my IPhone 6!!! Why?

I signed up with T-MOBILE to reduce international call rates from Stateside and Internationally. When I joined, I was promised 2-5 lines for $110 total that changed when I added more than two lines - they wanted $10 per line additional after the first two lines. I did not read the fine print. Website and sales people said FREE WIFI calling. Well it is not free - $0.20/min in most cases! Many other padded charges. T-MOBILE refuses credit on bad connections and even repeated one-minute calls claiming they have no way of knowing if the call was good or not. They are all legitimate calls. This and many other issues, AT&T perhaps appeared more expensive but I think overall they are actually less expensive and very generous with credits.

I am a disabled, retired, veteran on a fixed income with geriatric parents residing in Canada. I was looking for a plan that included inexpensive long distance charges so that I could continue to keep an eye on my mom and dad. I was lured away from Verizon by a deceptive T-Mobile salesperson who promised me FREE long-distance to Canada if I would leave Verizon. It was a perfect plan for me and my folks. Upon receiving the new T-Mobile phone, I discovered that I was unable to even place a call to Canada on the new device.

T-Mobile customer since December 2012. Always paid my bill since the beginning at end of month 30th or 1st. In last 5 months or so I have been getting late notices when I did not before. Apparently my bill must be paid by 23rd of month or I am assess a late fee. I have not changed the date when I pay my bill so what changed? Spoke to billing and "Juan" in customer retention who was willing to do nothing and apparently does not have a supervisor over him. When our phones are paid off we will look for something else.

Why I hate T-mobile...No.1 They screw everyone that uses T-mobile as their carrier.... No.2 They screw everyone that uses T-mobile as their carrier.... No.3.. Well you get the idea...I have been with T-mobile for nearly ten years, and in that time frame, I've had so many major issues with my billings. For instance...I had 3 phones on my family network with two of the phones were limited to NO downloads. My phone is the only phone that was able to download anything, which I never did. So you'd surely think that my bill each month would be with in a few dollars of the last months billing. It cost me about $160.00 a month for all 3 phones and I was ok with that. But after three months (without changing a thing) my T-mobile bill went right thru the roof, it shot up to $220.00.

We terminated our services with T-Mobile weeks ago. Since then, we have been trying to return the signal boosters we ordered to help boost our weak signals. We were told that if we do not return the boosters we would be held responsible for over $300. We were told we would get a return label in the mail within a week. We did not. Again we called and we're told they did not know what happen and will get it sent. A week and a half later, still no label. We called again asked if we could drop it off at a store. We were told by the rep. that we could. Took it to the store and they wouldn't accept it. Called again and was told again we could drop it off at store. The T-Mobile rep even called the manager of the store to confirm the transaction. Took it again and they would not accept it. Call co. for the 4th time and was told they would once send the label. We are getting the run around. We are not sure what to do at this point.

Was a customer of T-Mobile for many years. Phone bill was paid in full monthly. Paid by phone not mailed monthly. Had insurance put on phone without me authorizing. Called customer service and was credited my money. Still again was being charged for insurance. Again I called customer service. They told me that it would be taking care of. Again was charged. And was told by customer service it would happen again. Checked bill for a couple months and no charges were taken out.

I switched to T-Mobile and applied for an early termination fee rebate. I waited eight weeks, did not receive rebate and was told rebate form was never received, and I could not resubmit due to more than 60 days had passed since activation.

I, Vickie ** ordered two LG Optimus L90 over the phones from a very sweet girl who recommended L90 as a good beginner smart phone. She was the first and last nice person that I have talked. I received my phone on the 20th of January and it was covered with fingerprints. It seemed to be pre-programmed and a ding in the metal around the plug-in. I read the instructions and tried to program it to English and enter some phone numbers but the phone just refused to do anything. I then received an error message that I needed a code to to unlock the phone, and this is when I had the pleasure of talking to Mr. Know-It-All. I explained to him that I was not computer smart and this was our first smart phone so I knew nothing, I just got it. I also stated that "I think this is a used phone and maybe that is the problem".

I had switched to T-mobile in March 2014. I added their "Stateside International" plan for $10 per month and it covers all calls made to UK land lines. In December 2014 I received an inflated bill and called customer service for an explanation. They said it was the UK number I was calling was a cell phone. It is not, never has been & never will be a cell phone number. She eventually credited the amount charged incorrectly and kept insisting the problem arose because I was making the calls over wifi and their computer recorded that number as a cell phone. I have always made these calls over wifi and never had a problem until December. My January 2015 bill had the same error. I called customer service again and spoke with a rude, condescending woman called Melissa. She insisted because their computer was documenting the calls to a cell phone, then it had to be to a cell phone. (I only call one UK number. It's my mother's landline. Same number for years, definitely not a cell phone.)

I switched from T-Mobile to Verizon because T-Mobile's service sucked. Dropped calls all the time and not to mention my husband works up in the mountains and I could not reach him, so we switched. I switched over on 12/24. My billing cycle ended on 12/22. So I should pay them for two days of service. But oh no, they are telling me I need to pay for the entire month because we didn't give them notice. Notice???? Really, am I renting an apartment from you? I was not even under contract. My contract had ended over a year previously. The customer service person told me I have to pay because they port our numbers. What in the heck does that mean? This seems ILLEGAL. There must be something the consumer can do. I feel like if we don't pay, this is going to go to collections and be on our credit.

T-Mobile told me they would waive fees for early termination on all 4 of my lines. I always had problems with reception and dropped calls. Each time I would go in to a store or speak to a customer service rep, I was told there weren't enough towers in my area to get good reception. Rather than keep paying for phones we could not use (Pendleton IN, Anderson IN area) I decided to switch carriers. T-Mobile was supposed to call me back on several occasions but I never heard from them. Now I am stuck with a very high bill that is in collections and ruining my credit score.

As a consumer you take the proper, attentive steps to correct and make sure that your issue is handled correctly by contacting the T-mobile phone customer support-- but think again and beware. The T-MOBILE, their support associate(s) not only lack the knowledge to give me correct adjustment and refund policy information but not even process my request after they confirmed that it was processed and everything would will fine. I had to call T-MOBILE customer support to follow up a couple days from the initial call to make sure my refund was processed (on hold for a long time).

I had switched from T Mobile to another service starting in Nov 2014. So end of October I contacted them and I paid my last phone bill balance. I did however have an outstanding balance for purchase of a phone for $363. I explained I didn't have the full amount and would make a payment in approx. 10 days since I had just paid my phone usage balance in full.

I purchased a new smartphone for my daughter for Christmas. She didn't like it so I boxed it up and took it to the UPS store after receiving a return label from T-Mobile. T-Mobile say they received an empty box! I have camera footage of UPS boxing and sealing my phone and shipping it. But somehow T-Mobile received an empty box. I can't do anything because it was T-Mobile's shipping label. I'm out $600 and am going to be paying for two phones for the next two years.

I have been a T-Mobile customer for over 7 years and this past week I have had the worse service. I requested two of my lines (I had 4 on my plan) be cancelled, which was hard to get them to agree to do, finally they said they would cancel them. 3 days later I went to change my plan only to find out the lines had not been cancelled so the saleslady in the store called and got them cancelled and changed my plan. I thought everything was fine til 3 days later and I had no service. I started a chat with T-mobile and was told my account was cancelled. Why did they get cancelled was my question, the answer was it doesn't clearly state it here why they were cancelled. Very frustrating that they can not take care of cancelling two lines without it becoming a major issue. I hope they will resolve this issue and be a little more careful in the future with cancelling phone plans.

I had an acct in 06. I paid a $500 dep. I closed my acct & was due back my dep. They cut me a check for $322.43 (this was my dep less remaining bal) as of Jan 2015, they hit my credit for $1100!!! But no one can tell me what it's for. Really?! Fraud much?

Too many bad experience with T-Mobile account. Just to make my point straight, I'm about to cancelled T-mobile service and go to another company, and will never recommended T-Mobile TO Anyone. More of I can say, I had too many bad experience. I return a phone in December and still waiting for my money to be in my bank account. I just spoke to a rep 01/26/15 and I was told by February 5th, my money should be in the account. Are they for real!?

T Mobile has the worst customer Service ever!!! You will get a lot of false promise during sales process and after that it will be a nightmare with ONE WAY contract for two years. Mr Giovanni ** it's a sales person. When you start with complaints he will say "It's out of my hands." You will be on your own.

Customer service is a nightmare!! Never had to deal with such poor service in my life with anyone. Switched from Sprint to save me a few bucks with this company. But would of rather stayed paying a higher bill with excellent customer service than to save a few bucks and end up with such a poor company to deal with, like this one. Would not recommend this wireless provider to my worst enemy!!

I have been a loyal customer of T-Mobile for 10 years. I decided to switch carriers for personal reasons. So I paid my last bill or so I thought. I tripled check with the representative to make sure that was my last bill. Surprise, surprise, I received a bill for the following month. They charged me a full month's bill for going into my next billing cycle for one day. So for one day of being in my billing cycle, just one, I was liable to pay $80. So because I switched carriers and did not call, I was billed for a full month.

I usually have one bar in my home - my house is two blocks away from T-Mobile store; no connection at work. What's the point of paying $179 a month for my family and myself when we can't get a hold of each other? My vacation home in upstate PA is a dead zone. Pointless to continue with T-Mobile.

Let me start this off by saying, during the first 4 years or so T-Mobile was great, but then I moved to Texas. Needless to say, to anyone that has gotten off the highway in Texas with T-Mobile knows they have no service at all. I kept the service until the end of my contract because I didn't want to pay a cancellation fee. Lo and behold, they found a way to sneak one in anyway. I ported my number over to Verizon on December 28th, after talking to a T-Mobile Representative that day about that very possibility and they said not to worry and I wouldn't be charged.

Two years ago I try to buy an Iphone5 from T-mobile. I give my credit card information. They told me my card is declined. I give another one, did something. My card is good. I told them I just buy something from store an hour ago. This year I buy note4 something. Try let them fix this problem. The answer is "can't help you there." Is not only me had this problem. The T-mobile system had problem. Don't trust T-mobile at all.

I recently joined T-Mobile cell phone plan. I mainly use the phone in case of emergency. I deposited $40 into the account when I joined to cover charges for the year. Account charges are $3 per month. I was told whatever balance is left in the account after 3 months will expire! Is this practice legal?

I have a T-Mobile hotspot, and I decided to switch on prepaid since I have not been using the device. I did change my subscription online, only to find out after four months that I should be paying $10/month for the "line"; I already paid off the device. The customer service tried to transfer me 4-5 times, and decided to transfer me to the right person when I was getting angry and frustrated (I am not even an angry person). To cut the story short, the guy I was talking to, help me with my account and cut my payment to $10+, and I agreed.

You can't even make this stuff up, it's that bad. This is the worst retail experience of my life with the T-Mobile store on the Second Floor of Pentagon City Mall. Do not confuse this with the real one on the third floor. That one is funded and staffed with real T-Mobile representatives who are T-Mobile employees. This second floor store is a mom and pop outfit or a franchise store that is independently owned and operated and is staffed by whoever they can find to sell phones or phone plans.

I switched to T-Moblie from Verizon due to their great price. After one week of bad reception from home & work I decided to return to Verizon. I called, cancelled my account (I had 2-week no-fee cancellation agreement). I called T-Mobile and they cleared my # to go back to Verizon. After 6 months today, I had a call from convergent collection stating I had $88 unpaid fee. From October until today I was never contact via email or mail. They try anything to collect money from those of us who can't fight them in court & want good credit. I will repost this until T-Mobile contact me every month on my Twitter, FB so that they Stop this crubb.

I requested T-Mobile to release a bill with details, itemized charges for 10 days of service. They said they will send out within 72 hours which they never did. From that instance I confirmed that they were lying and will not release the bill with details - itemized charges as requested. Before that I called them two times to tell me details about itemized charges. After long talk with representatives she routed me to finance department. One brought up some bogus charges and told me, and one told me nothing beside wait 72 hours for the information release.

My first complaint is that when I was staying with family in central MA, I couldn't get any reception. TM put me through some kind of remote programming, but it did nothing. Then they basically told me too bad. I was still under contract, so nothing I could do. Of course, I was job searching and my cell was my only consistent contact number.

I am a truck driver. Needed to access the internet to get messages from all over the country. T-mobile claimed they had a "hot spot" I could use all over the major areas to get the contacts necessary. My need was to pay a fixed monthly rate. I told them I had an ACER CROMEBOOK. "Sure. There will be some dead spots in the low population area, but we are well covered in higher populated areas." I can tell you that low areas are, apparently, Indianapolis, IN; Lincoln, NE; Omaha, NE; Phoenix, AZ; Denver, CA; any major cities in TX, PA, OH, IL, Western MI, KY, Western NY, VA, WV, GA, KY, TN, and many more states and cities.

I had signed up for unlimited data family plan, on November 28 I checked my account on the internet as my phone was not working to find I had EXCEEDED the unlimited data...that after 4 years of my phone ALWAYS showing a message that it was not allowed to register on the T-mobile network. For 4 years I spoke with T-mobile support and was ALWAYS starting the troubleshooting from the start, and always told you have to buy a new phone, each phone had the same issue, I even requested a new SIM card, and was denied.

Switched to T-Mobile July 2014. I signed up for the family plan - 4 lines for $100.00. I called to ask questions. The rep was very nice, said if I completed my purchase through her over the phone, I would get a better rate, and phones would be shipped quickly. Wait for it... wait for it... and more than 30 days later I received our phones. By this time, I had already gotten my 1st bill. I called T-Mobile and advised them the phones had not yet been received. I was given a small prorated credit when phones finally arrived. Great. But, every time you have a question you’re on hold for an hour then the nice rep says go into the store for assistance.

The coverage map said I would have 4G & LTE at my home address and nearby areas, I cannot even have a telephone conversation or use any data services anywhere in the area. I am stuck in this for 2 years. There should be recourse if you cannot get service. I have been stuck on the side of the road with no service to call a tow truck which is a safety risk I am not happy to make. Very Frustrated and want out of T-Mobile service...

I am so upset right now and feel as though the ETF Reimbursement was a total RIP OFF. I switched my service from Verizon to T-mobile, which now feels like the BIGGEST mistake ever. I received my Debit/Credit card from T-mobile and called and activated it. I called Verizon to take care of the ETF and provided them with the T-Mobile Debit card #'s, they were unable to process the card as debit, credit or gift card and advised me to contact T-mobile. I called T-Mobile and the rep advised that nothing was wrong with the card, it was activated and that she would "further" activate it with a PIN of my chose and that I would need to call Verizon back and advise them to run it as a Debit card.

Claims unlimited data but can't deliver. My address showed that I was in a prime coverage location but couldn't use the data portion of my plan if I were at home. Also would call friends and the call would not go though. Lost customer.

Has anyone else experienced the poor quality of T-Mobile car chargers? It seems they last from like 3-6 months and start to go bad after that? I have purchased so many of these things for @ $30-$40 and they never last even one year. Have others experienced this? I've been with T-Mobile for 12-15 years. I asked for a replacement car charger today (instead of being charged for a new one) the store guy even told me the chargers "are better quality now" and pointed out some features that make them better. I asked since I've purchased multiple chargers over the years, can I get this one no charge since the last one I purchased lasted about 6 months max. He wouldn't do it. 12-15 years loyalty and they can't give me a freaking car charger? I have never asked them for anything "free" before. I pay them $161 per month as I also purchased a Samsung phone and iPad through them. They can't give me ONE "free" car charger to make up for the lousy ones they've sold me over the years? I will soon be "quitting" this stinking T-Mobile.

I went to T-Mobile to open an account for me and my partner and instead I got scam for my information and my nephew. I do not recommend T-Mobile because all they do is steal people social security number and people names and get phones with people information. So please, I highly recommend everyone to stay away from T-Mobile. It's not worth getting your information stolen.

I couldn't access maps while traveling in Florida because T-Mobile cancelled my data plan without any reason. Considering very poor nationwide coverage and recent experience, I'm switching to Verizon Wireless!

I am amazed on how bad the experience I had to struggle with T-Mobile was. I had them for 3 years. I had no choice - parents chose phone plan. I had problems with T-mobile throughout my entire junior summer going into freshman year of college. I switched phones with them 5 times. 3 warranty exchanges for my galaxy light. A nexus field engineer gave me to test with. And later an iPhone 5c. Throughout high school I would miss social events due to miss texts. I also would get lost due to loss of GPS signal. I would never be able to listen to SoundCloud without it skipping songs. Delayed texts, duplicate texts, dropped calls you name it I have had it.

T Mobile has just such an unprofessional billing payment system. When I paid bill by phone, never receive any ref no. Then I got the message mentioned my bill was due. I called and told them that I paid already. They said there is no record about it and of course I had no proof since their system never gave me any ref. no. So, I paid again by telling them to refund me if they got my payment. And surprise the next billed showed up that my bill is zero since they charged me twice in a month during 5 days time framed instead of refunded me as requested. Just a rip off for this unprofessional way to collect the customer money as fast as they can, even the due not arrived yet. I don't have to mentioned other bunch of problem with this company. Just can't wait to finish the choked in the neck 2 years contract.

I am very dissatisfied and upset with T-mobile! I called In June of 2014 to adjust my cell phone plan to $50 and asked to drop the insurance and security plan I had on my account. I also received a 15% discount. According to t-mobile, my new bill should have been $46.76. However, since I made those changes, I have been getting bills of anywhere from $90-$100 plus. My bill was also changed from paper to paperless. When they changed it back to paper, I don't receive it on time, and when I do receive it, it over. The last one I received for 01/20/15 was in the amount of $97.30. I have record of all my payments and they still can't fix my bill. It causing me precious time! I am up at 11:33 pm typing this message. T-mobile wasn't as big as the customers have made them and these are the sort of things that causes customers to rather pay more and have a peace of mind than to constantly chase their tail in getting a problem fixed.

This company has cost me so many hours on the phone it is insane. Every single piece of equipment I returned they denied receiving it. This company will stop at nothing to get money from you and I promise you will experience the worst customer service known to mankind. Last time I talked to them about a booster I returned they denied receiving it even though I sent it from my attorney's office. I refused to give them the tracking number because I wanted to prove they lie and say they don't receive the items so they can charge you $400. They continue to say they didn't receive it and my lawyer and girlfriend are in shock that they would actually do this type of criminal behavior. They will get the tracking number when I see them in court because I am coming armed with evidence of how many times they told me they "could not find the item". If this has happen to you please contact me and I will get you in touch with the proper attorney to handle the lawsuit we are preparing. This company is like some type of criminal organization that must be stopped.

About three months ago, I made the mistake of switching my cell phone and internet accounts from Virgin Mobile to T-mobile. Well now, every month after purchasing a refill card and I go online to add the money on my internet account, I have to call T-mobile so I can get online. Well according to the last person I spoke, the only way for me to avoid that is by signing up for automatic payment. In another words, I have to give them my debit card number so will avoid the aggravation of calling them every month. Well T-mobile is one of the most reason why people use prepaid because they don't have a credit or debit card. Plus in the South Delaware area your signal is the worst, so this will be my last month with you.

I activated account and cancelled the next day. I sent the phone back that day. I was told once they received the phone, they would close the account. I called the site in Texas where I sent the phone to twice. The second time I called they told me they had received the phone and my account would be closed. I started receiving bills for $93.75 even after they had already refunded me the money I had given them when I signed up, minus $50 for restocking fee of the phone. I told them I owed them no money. I kept receiving bills. I called again and the service representative told me she would remove the charge. I got another bill. Then another. I called again. That service representative told me that she would make sure this time the charge would be removed.

I received by final bill from TMobile after transferring to a new carrier. I inquired about the cancellation fee and was told that I updated my plan in March 2013 to an additional $10 per month for unlimited messaging. I never reached the basic limits of my plan that I had for 6 years (no new phone with this new plan). When I asked for documentation I was told I would have to go into a store for any documentation to verify who changed my plan. I was also charged a data charge of $1.99. When I inquired about the email from Tmobile in May 2014 that I now had unlimited data and texting, again they could not verify that the email was sent and I would have to go into a store. This is ridiculous business practice. I can't wait for an honest company to take over TMobile.

They unlock my phone without letting me know and said it was my an international travel purpose. The customer service is a lack of knowledge. Never go with T.

Keep getting charged for a more expensive plan -- that had less data -- than the one I changed to. The change total was $117; the old plan total was $148. I called customer care on Dec 16, 2014 who "fixed" the activation error, but they didn't really do that, as my easy pay was charged $148. Anyone else dealing with this? I kept screenshots of the account changes page and the page T-Mobile generates when it accepts the change and activation date. So I have the copies back in November for changes to be effective for December.

I was enrolled with auto billing for $50 plan. My billing cycle was of 23rd to 22nd of next month. Due to personal reason, I had to leave US on 27th of Sep 2014. On 22nd September, I got an alert mail that a $50.75 is deducted from my account. I immediately contacted Customer care and requested him to stop the transaction. Since my billing cycle was of from 23rd, the customer care agent assured that the charge will not be made on 23rd.

I signed my family up for T-Mobile about a year ago. We were switching from Sprint and did not have phones. My wife wanted the Gold iPhone, but they were out of stock. Using their 30-day return policy (when ordering online), we got a grey iPhone, then exchanged it when the gold came in. Here begins the problem. I also brought my parents over, but when my Dad tried to add themselves to our account, the rep they spoke with created a new account, and moved us over instead. For the next three days I had to deal with phone and store reps to sort out the mess that included phone sims being deactivated, billing issues, etc. Finally everything was squared up and I thought the worst was behind us. However, after checking my credit this December, I found that a collection had been opened against me in November by T-Mobile. No one EVER contacted me, even though I was a current customer.

Based on T-Mobile's coverage map, I should have a "Very Strong" 4G LTE signal at my home and throughout my neighborhood, yet I am lucky to reliably get 2/5 bars on my iPhone 5S. I had the same experience with several other Nokia cell phones. All this despite installing their loaner in home signal amplifier, nothing but equivocation, disclaimers and excuses..... Only alternative is to contact the State Attorney General for consumer affairs....

I had been with T-Mobile for over 2 years. Contract ran out in July 2014. So, I was not under contract when I switched to another carrier. Before switching, I was told as long as I switched before the due date that I would not incur new charges for the new month as you pay ahead for the new month's service. I switched to another carrier before the due date & T-Mobile is trying to charge me for a whole new month's service even though I am now with a new provider. I & my husband both called T-Mobile's customer service numerous times & were given numerous excuses... that include:

I bought a cell phone at T-Mobile and 5 months later the cell had problems. They told me that they're going to change my cell but I will be charged 5 dollars, 3 days later I received a call telling me that it will be 20, and now they charged me 50.

I am currently going through a dispute with T-Mobile at the moment. I have been with T-Mobile for more than 7 years and will be closing my account now. I have had a family line for my husband, myself, and my oldest daughter. We've gone through many phones throughout the years with no problems. We've sent our phones back through USPS like always, but this time we are being charged $680 for a phone that got lost by USPS. We did our diligence and returned the phone, but we are being charged. I am through with T-Mobile. I would rather find another carrier or not have a cell phone and worry about these problems. I've been a customer for many years and have always sent back our phones with no problem, so why treat a long time customer so wrongly? What they are willing to do is allow payment arrangements. I refuse to stay with a company like this.

T-Mobile could not provide service at my 96 year old father's retirement village. So I took my father to T-Mobile to get his phone released. My father owned the phone, we had written instructions from AT&T on what we needed. The TM rep read the instructions, gave us a 4 digit unlock code and told us we were good to go. Went to AT&T, bought a plan, then tried to unlock the phone. The code didn't work. Called TM customer service. Told me the TM account was closed (transferred to AT&T) so he couldn't help me. The TM agent said I should have gone to TM first, explained to him we did and the TM store agent screwed up. TM customer service said too bad, it was my problem now. 6 calls to TM customer service, 3 weeks later and phone is still not unlocked. Had to buy another phone. STAY AWAY FROM TM!!!

T-Mobile is by far the worst company I've ever had contact with! I have now been forced to pay three monthly bills (w/ the threat of collection agency!). AFTER I notified them in person, by phone, and by e-mail to close my account... And I'm not even sure it's over yet? They can, and will, tell you anything! Be warned! They WILL burn you!

Last month got a bill of $222.16 due date 12/16. On 12/4 paid $87.26 which I put towards EIP (iPhone 6). So the bill came down to $134.90 which I owed and paid 135.16$ on the due date so technically I have paid the 222.16$. But not according to them. I still owed 222.16 and only paid 135.16 and so on my new bill they put the 87.26$ as balance I owe them plus this month's which adds to 304$. Their explanation is I put money towards the iPhone 6 not the bill so I still owe them the 87.26$. What they should have done is keep the bill as it was not change it to reflect that I owed 134.90 which according to them I should have paid the 222.16$ plus the 87.26$ on the due date. Now I have to pay them the 87.26$ extra and I want to know where it's going. They have no answers. All they care is I owe them. They are a bunch of robbers!!!!!

In Sept 14, we went with t-mobile. We had 1 month old Galaxy 5 we had just purchased from ATT. They gave such a sweet in store deal in Oxon Hill, MD. They said we would get a 350.00 credit for each line. We transfer two lines. He also told to turn in our Galaxy 5 for the credit, we did, then the ETF. Then all of a sudden since we weren't under any contract with ATT, no ETF. The salesman in the store assured us that they would pay us for the device again up to $350. Per phone to date, no credit, no device payment, they have our new phones. We were also told to wait on the credit before payment so the bill got so high waiting. They cut the phones off...... ** Charles **

Well let's start by saying I have never had a problem with my T-Mobile service until now. I paid my monthly bill as usual and everything was great. Three days later I received a text message from T-Mobile saying I used up all my hotspot data 5/5g. I have never seen a text message like this before so I thought it was pretty odd. I thought I received this message by mistake since I was on twelve hour shifts the past few days and hadn't used my hotspot yet. So I decided to call T-Mobile and spoke to their rep and she said all they could see was that I had used up my five gigs.

I canceled my T-Mobile account when the contract expired in April of 2014. I had a Samsung T-249 (old phone) and it was paid off. Now all of a sudden I am Mr. Popular with them because I wanted to cancel my 17-year service. I told them I was done because was tired of dropped calls and also receiving txt from operator number only with a number demanding I pay my bill which was on auto-pay anyway. I called several times about this with no help and I patiently waited for the contract date to be up. On that morning I called again and got directed to a supervisor to a billing rep and then a billing supervisor.

T-Mobile’s robbed me. Not only have they affected my credit they also billed extra charges that were not possibly my Daughter or mine's charges. T-Mobile automatically added them. My Daughter and I live in separate houses. How could we have both added the exact same service on the exact same day? This was the third time this had happened. Along with the fact that my billing amounts kept jumping all over the place. I want the detail of my bill to make sense. They did not, left the company. Tried to go back, due to them controlling my phone multiple problems. Went back for three days, with more problems than ever!

I have a T-Mobile family line and paying bill regularly, but I was shocked to see $500+ charges for international calls in my last month's bill. Despite all explanation and even talking to loyalty department of T-Mobile did not help in any ways to either take care of those charges or even a settlement on it. I have been a genuinely good customer, and hoped that T-Mobile will do something about the charges but they are arrogantly adamant about charges.

I signed up for T-Mobile wireless phone service in August 29th, 2014. I had the 'FAMILY NO-CONTRACT PLAN' for a $100.00 monthly charge for 4 lines - a promotional plan in 2014. When the first came, I noticed the additional charges ran the bill up to $35.00 extra dollars the first month. I paid the bill quietly and opted to change carriers on the 10th of October 2014.