T-Mobile Reviews

The worst customer service and company that you had have. The customer service is nasty. They make you go all over the line, connect you with a lot of people and nobody give you the right answer. They overcharge you for everything and try to get your money even when you pay everything. This company is a scam trying to rip off your pocket. And they call me from 1 877 936 1171 threatening to send some account to collection. I strongly recommended to nobody to go this company.

I am so appalled and beside myself with T-Mobile and what is happening. While I was with them I loved them but I wanted to switch eventually to a service with better coverage for my area so after 11 years as a loyal customer I switched carriers. Then I received a bill for 350$ for some device they claim to have sent me but didn't. I called to dispute the mistake and Mary an employee apologized and said they would remove the charge and thanked me for calling and letting them know. Then I get a bill a few weeks later for over 900 for TWO devices that they were expecting me to send them!!!!! I never got one device let alone two, some type of wifi thing they said.

I have been a T-Mobile customer for 15 years and recently have experienced a tremendous amount of dropped calls. Speaking with them they suggested that I up my service rate in order to access more QoS. So I started paying more and my service has been even worse than when I was on a lower monthly plan. When I complained they suggested I start using Wi-Fi as a method for accessing better calls but this in fact does not improve the quality of the service. My phone service is virtually useless now as I cannot hold a conversation. I had them go through my phone to see if any settings were inadvertently on that was obstructing my service.

I sent them a 4 months old iPhone 6plus in perfect condition. I was enrolled in NEXT with AT&T for this iPhone when I switched. They promised to pay the installments if I switched with T-Mobile. 5 Months after sending them the phone, buying another one from them and paying $700 to AT&T for the installments, still NOTHING. I had to go to a T-Mobile store because they won't answer over the phone. After spending 2 hours in the store waiting for someone to talk with me over the phone. First they said that they didn't receive my phone, after providing them with the UPS tracking number. Now my phone was worth $0 because they found water in their phone!!! So I said, "Send my phone back!!!" Not possible, "You gave us your phone when you signed the contract."

Whenever I call, I always have to talk to a foreigner. I can't understand them. I requested them to talk slower so I could. I had them repeat several times. I request supervisor. It took them a min to come back to the phone. Same person came on line. I requested them to next please speak more clearly when they speak to us Americans because we are not used to foreign accents. She finally slowed down. This should be a requirement by T-Mobile to have people speak our language and be understood by your consumer. I was trying to find out about my personal information. If indeed it was hacked. Very important info.

So I upgraded my phone yesterday. I ordered the iPhone 6 and paid the $24 for next day shipping and they told me everything was ok. So my phone never came so I called and they said "Oh I'm sorry everything is on back order. It could take up to 3 weeks." Yeah no. ** that. Why did I pay the extra money for next day shipping then. Bye T-Mobile, I'm telling everyone I know never to go with this network!

In January 2015 we switched from another carrier to T-Mobile because my parents had such good service with them. Our problems started in early February. When we signed up we got 2 new (never used in sealed boxes) Galaxy S5's and 1 new (never used in a sealed box) Note 4. Before the boxes were ever opened we had decided on unlimited talk, text and data plans for all three phones. My husband works on the road a lot so we depend on his cell phone to keep in touch daily.

When I sent in my phone to be replaced (at suggestion of T-Mobile rep) because of defective volume, they sent me a replacement Samsung Galaxy S4. When they received the phone, they sent me a photo that the screen was broken and so I had to pay $400 for the replacement. This was just two weeks ago. The replacement, by the way, was simply the front part of the phone - no battery, cords or back - and refurbished. $400 for this!!! They said this was the policy. I explained that I had originally bought the S4 from them for $165, so how could they charge me $400 for a replacement "part" - not the whole assembly. I further explained that I could have bought this S4 online for $90 refurbished - that's what S4s are selling for today. All the reps I spoke with couldn't defend this, but they said that this was the "policy."

I decided to switch to T-Mobile to AT&T despite some of the reviews I saw. I call T-Mobile, expressed my concerns about switching and they asked me for the zip codes where I normally use the service such as my home, office, etc, and they supposedly, verified it and I would get excellent coverage. Well this has not been the case. When I call my wife from my office and she is at home, we typically must redial about 4 or 5 times due to drop calls. And we are not even moving, so no handover issue or anything like that. However, I did expect some service issues based on the reviews I had seen. I do believe in "you get what you pay for."

Well what can you do? Cheap phone company, cheap service. You get what you pay for. Reception is terrible almost everywhere. I always have no service, and my 4G constantly switches to E. When I do have 4G, it is insanely slow and I have not even used 1 GB of my 3 allotted GB. Feels like they slowed down the internet speed because a bunch of people in LA use T-Mobile too (which I thought was illegal to do). Very disappointed. 0/10 wouldn't recommend.

I attempted to refill my account before the minutes expired. I received, without explanation, the following message: "Dear William, Your recent refill transaction for T-Mobile phone number [given] was not successful. This order has been canceled and you will not be charged for this order even though a temporary hold may appear on your account for the attempted amount. To refill again in the future please log in to your t-mobile.com account. Or you can dial *ADD (*233) or visit t-zones from your mobile phone. Regards, T-Mobile Wireless Customer Support."

I wish I could give less than one star for this company. T-Mobile is the worst experience I had. They charged me for no reason more than they should. They never said that I will be charged extra for any changes I made. They just charge as much as they want. Just received the bill of $255, for a single line. I called them and they said I made international calls. It's unbelievable, bad customer service, no respect, no responsibility! I had a lot of issues with T-Mobile for being charged more, for no reason. I am changing this phone company and I don't wanna hear about it. Never ever again!

I have several regular lines with T-mobile and have for 3 or 4 years. I dropped one of my regular lines because the "extra line for $10" didn't apply in my situation anymore and went to prepaid just for that one extra phone. And it was just a backup phone... one to use as backup or to call my main phone with if I lost it. Well about a week later it ran out of minutes and I hadn't even used it. I called T-mobile prepaid... which is a different company apparently because they were really jerks. I said I needed to see the usage on my phone. They said that they don't give that information out. I am not believing what I am hearing. I talked to a supervisor and he told me I would have to call the police and get a subpoena.

I have had 5 replacements with cell phones with T-Mobile. And my wife has had a replacement with her cell phone too. The customer service is bad. Every time I talked to a rep. They tell me all these promises about new promotions and they give me the run arounds about the services that they offer. Then when I actually go inside a T-Mobile store... It's a totally different story. It's not what they told me thru the phone. They were going to give me a upgrade jump with no money down... Any phone I wanted. Plus just pay a service change of 15.00. No money down for the jump upgrade. When I went inside the store... They told me it was not what they said. They wanted 350.00 down for the new jump upgrade and 80.00 for service change... And I still needed to pay the phones off if I wanted to do the jump upgrade.

They have no customer service, very bad customer service. You have to call 877-720-5195 and speak to like 10 different people. Then they tell you that they do not get refunds. They do not produce the service that they are selling. So T-Mobile is just stealing your money. T-Mobile are just crooks, I am going to drive my bus over all my T-Mobile devices tomorrow and throw them away.

I just received the phone and started using it today. The videos will play once, but if I try to replay a video (whether it be on Google, Internet Explorer, YouTube, or one created on my phone) it will either lag (play the complete sound before the video plays without sound) play with no sound, or play sound and video does not play. I contacted customer care, and was transferred to technical support where they had me reset some of the app settings which did not fix the problem. Considering I only have the phone 1 day, they told me that I need to contact the Google providers or Samsung itself and see why this new phone was having such problems. I also informed the technical support that the phone itself would freeze up and not work properly. I have been battling with these problems with the Samsung Galaxy 5 for quite some time, and this has become ridiculous.

Almost every other time I have to make a call, it drops or it will not go through in the US or outside the US.

I'm tired of T-Mobile. I been dealing with this problem for the past 3 weeks. My husband my daughters called me and goes straight to voicemail same when I called them. I'm so frustrated with this situation already and on top when I call T-Mobile they’re always saying to give them 24-72 hours so they can fix the problem and to turn on my Wi-Fi calling. What about if I don't have internet service in my house. Ughh!!! I'm thinking to cancel them and go to another company.

I was happy and satisfied with T-Mobile at one time. One phone one bill, then I took out a new phone for my daughter and got screwed with hidden fees that I was not told about. My bill was suppose to be $100.00, a little less or a little more and that was fine with me. After being with T-Mobile for four years now I am going to discontinue my service with them after I received a $150.00 bill this week!! I called customer support which has always been helpful but only to find out about fees that the retailer did not mention to me. In summary, T-Mobile cares about money, not me and not you. I hope that one day they'll start putting long time customers as myself first, and not last.

Worst experience ever. Added a new line to my plan and they said they would cover the 400 balance on my old carrier if I traded in my phone. Well when I got the reimbursement card it was only 45 dollars because they used the trade in value towards the new phone instead of putting it on the reimbursement card. I called and spoke to supervisors and a million representatives because I still owe AT&T 400 but they said there is not a thing they can do about it.

I purchased a family plan from this company on Feb 13 and bought 2 phones a iPhone 6+ gold for my boyfriend for $600 and a iPhone 6 for myself for $400 for phone contract and the family plan. The monthly cost is $191.63 a month. After March the nightmare customer service started in March when I was charged a 800.00 international calls. I was told we had the international plan as my boyfriend was planning on going to Africa. I called him to resolve issues connected to the business. I called them numerous time. I was lied too. Told I was getting credit for the calls because I was told that I had the international call when I purchased the phones. To date I still own the international calls. I think I have been over charged for these calls. The customer service lie and have unfair customer service practices. I would say buyer beware.

I closed my account with AT&T and switched to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with $139.00. When I received my credit from T-Mobile, it did not include the early termination credit of $155.00, or the credit of $139.00. When I called customer service to inquire as to where the credits were, they informed me that they couldn't help me and asked that I collect my paperwork and return to the store where I opened my account for a explanation. Are you kidding me? I'm regretting my decision to leave AT&T.

I have been a T-Mobile Customer almost 10 years. I went to the T-Mobile Store on 8-15 on Seaboard Street in Myrtle Beach to upgrade my Apple iPhone from a 5S to a 6 Plus. I was told they were running a special promotion called the Jump Plan. It would take my phone cost from $32 to 20 a month. I was told if I traded in my old phone which I paid off on the spot, I would also get a $125 credit. I was told it would appear by my second bill. When it did not, I called corporate on 9-29 to complain, they said they would look into it and I should hear back in 72 hours. They never contacted me back so I called again on 10-5 only to be told to call the Store on Seaboard.

I bought last year my son an HTC M8 as a surprise. I paid an almost $400 deposit for the phone plus other charges. Unfortunately, this past June someone stole it from him. I reported to T-Mobile's insurance company and reported it. As usual, they opened a request for a new cell, of course paying $175.00 as a deductible in order to get another cell. Back then in June I asked if they were available, and the answered was no. Called again on August and asked again for the phone, and the response was "We don't have it in warehouse yet..." Called a few times and last September 7, 2015, and they still don't have it available. Almost 6 months and these thieves saying they don't have them.

I have been with T-Mobile for about 10 years now... I used to like them, but as of the past 3 years they have been getting worse and worse. They overload the phones with a cap load of notifications/advertisements for new phones and whatnot. The best part of T-Mobile was how when you went over your LTE, you would still get good internet unthrottled. They come out with a new "free" plan feature every other month that is sold as a additional benefit but in reality just kills their horrible service more and more. Most recently is - unlimited 4G Wi-Fi up to 2 gigs with a 10 gig bank (rollover) but the beauty is now when you go over you get absolute shut service. I stopped investing all together, because after the first 5 days of the billing cycle I can't use my internet for 25 days. I used to make many small investment moves during the day, however this is absolutely not possible.

Trying to get your bill resolved with t-mobile is useless. The worst customer service I ever had. Never again. They overcharge you and there is nothing you can do. You go to the stores and you are been ignored. You call customer service and they are not listening. Every month the bill is different. Is never the same even though everything is standard. Could not take it anymore. Went to another carrier. Worst but the worst service ever. I should have read their reviews before I went to them.

I just got off the phone with customer service with a T-Mobile representative. Explain to Alex, that's her name, about the problems that I'm have with this LG G4 phone that I haven't even had for a month. The phone gets real hot when on the charger and when I receive phone calls the calls aren't clear... And when I put it on speaker it's even worst. It makes some type of noises. I have been with T-Mobile for a great period of time and I ask Alex could she send me a new LG G4 phone, not a refurbished one.

Bought a brand new iPhone 5s in December 2014. By February 2015 I had to take it into an Apple store to be fixed. By July 2015 phone quit working completely. Bought new galaxy 6 and finished paying off the iPhone 5s while also sending it in since it was still under warranty. The phone they replaced it with DID NOT work when we got it, it wouldn't charge AT ALL. Took the phone to T-Mobile and they had Another iPhone 5s sent to me as a replacement. They refuse to give me unlock codes for the iPhone so that I can sell the dang thing even with multiple phone calls to their customer service line. Now 3 months exactly has passed since I sent the iPhone in in the first place and they are just telling me that it was not a warranty issue and they are charging me $250!! T-mobile has HORRIBLE customer service and the employees are not friendly, or very knowledgeable and their reception is the absolute WORST!!!

Terrible service, called my husband 13 times at one time and never received a call. This happens often, every day. Troubleshoot doesn't work. T-Mobile I wouldn't recommend to anyone. I had Straight Talk, it's way better. I'm going back to Straight Talk.

T-Mobile USED to be a great company where their customer support made up for their lack coverage compared to other carriers. However this year, multiple times I have agreed to international calling plans only to have huge $3 a minute charges appear and the previously helpful customer service invite you to leave rather than ADMIT a mistake. Add that to the fact that their reception has gone from poor to atrocious and they offer no recompense or empathy to this problem. I have no idea why anyone would do business with them. If you are a stockholder I urge you to sell. They have got so bad the last year everyone is leaving. Such a shame. Used to be one of the 'good' companies. Not anymore.

If you have an option don't switch to T-Mobile. Nothing they say is true. I did a port into T-Mobile and submitted early termination Reimbursement documents on July 4, 2015 and was told to allow up to 8 weeks for application to be processed. It's now October 2, 2015, 12 weeks later and I am yet to receive reimbursement. Each time I call each representative provided different info. I was told be a supervisor that my application was approved and card was mailed out on Sept 11 and I will receive card on or by Sept 26 which I never received. Hence I called T-Mobile again on Oct 2 only to be told that the card was yet to be created therefore it could not have been mailed out. I am being asked to wait another 2 weeks, no guarantees to see if card will be received. Had I known it would have taken 14 weeks or more to process my claim I would have never switched to T-Mobile. Horrible experience.

I changed my plan from $60 to $100 on 9/17 since I bought a new smartphone. But for the first month, they charged me the whole month on new plan from 8/18 to 9/18 since I used my new plan for only one day. I never checked my bill this is the first time. I called the customer service to make it clean. The lady picked up the phone said because I used one day, they provided me the data, so I need to be charged like this way. I argued with her, I said it's obvious make no sense. But she still don't want make any change for me. Finally she may feel it's really unreasonable, she said she would check for me. Then she said she would change for me. If I am not insisted, I was fooled by them. I feel very unhappy. Since I never check the bill before, I used T-mobile service for almost 3 years, I am afraid I was be cheated before.

I signed up for T-Mobile service but was quickly disappointed in the service. I returned to my old carrier less than a week after receiving the phones for me and my husband. I returned the phones with the Sim cards inside the same week. I received an email confirmation that they received the Sim cards and received my money back for the amount I paid to get the phones. Now, they keep sending me bills saying I owe for the phones but not the Sim cards! How can that be when the cards were in the phones? I have received 4 letters in the mail from T-Mobile stating I owe them money despite my numerous calls explaining the situation. I'm not paying them a dime and will pursue charges if they continue to harass me. I believe someone at T-Mobile stole the phones and now they are trying to get me to pay for them!

I had been having problems with receiving and sending text messages my S5 and had called technical support about 2 weeks ago on Monday, July 14. I spoke to a woman who helped me cleared out the cache and sent me instructions for a master reboot. She had also promised a 1 gig to 10 gig upgrade for my account during the phone call. She advised me that she would be personally taking care of my issue and that I would receive a call no later than Thursday, that week. Thursday came and still no call so I decided to call. T-Mobile agreed to send me a replacement phone. This is my second phone and 3rd sim cards within a span of 3-4 months. About a few days ago, I received a text message stating that my 1 gig usage has been exhausted. I called T-Mobile on September 28th and spoke to another agent regarding this upgrade. He said what I said was not an offer and he didn't see anything noted in the notes regarding this offer.

I ordered a Certified Pre-Owned Phone through T-Mobile (as a new customer), paid for everything up-front and received a phone that was defective. They would not replace the phone (this is after I was told by IT that it was a simple process of them sending a working phone and me sending back the old one) instead I had to put out another $500 for the phone and before I even did that I had to send back the defective phone in order for them to receive it in time for my refund.

Have an old cellphone made by Samsung for T-mobile purchased at Walmart! Never under contract. Now I cannot just give it away but must wait for them to hopefully send me an unlock code when my friend needs a phone now. No wonder I cancelled my services with this company that is owned by another out of country company!! Service and dropped calls got to be too much so I ended up telling them bye bye.

Before I signed up with T-Mobile, I checked their website to look at their coverage map. My parents live in Northwestern Wisconsin, and my mother (who passed away 2 months ago) was in poor health, and I wanted to make sure I could use my phone up there. They show that I can use their "partners", which means that I can use other carrier's cell towers. Not only can I not use the internet (unless I'm using Wi-Fi), I can't even make a phone call here.

We had switched over from AT&T and was told that T-Mobile service will be everywhere. Lo and behold we did not get good service where we were at. I called multiple times to see if I could return the phones before I decided to switch back to AT&T. I was told "no," I was past the 14 day window for returns. So I filed a complaint and switched back my original carrier. Then I got a call from someone from corporate because of the complaint I filed to BBB and I asked to return the phones and she told me "no," then the next time she said I could return them after I told her I didn't have the phones anymore. Now they are billing me 1300 for the phones. Customer service here is horrible, so is their service. I wouldn't recommend them to anyone. Was told false information at the store.

Getting simple issues resolved w/ T-mobile requires MULTIPLE calls. Turning off VM took 9+ calls; getting account on the Zero Down upgrade took over 12 calls and the intervention of T-force; using JUMP took over 9 calls and NO ONE could answer why I "should have it" but didn't. Then came well over 20 calls about the return of a defective phone. In the meantime, I had to terminate several calls due to the noisy background in which I couldn't hear my agent. Following a BBB complaint about alleged "unreturned" defective phone (had UPS verification), attempted to call 611 w/ question about new phone. Waited over 45+ minutes on UNANSWERED hold at 6:10 a.m. EST; same thing a few hours later. Sent email to their corporate department about the call queue. "Cindy" of the corporate department advised that I had "called too often" and was placed in a 'special' queue. Odd how this coincided with my BBB complaint!

I be customer for 4 years and my phone it was damaged and they want charged me to replace my phone. I have insurance - I never use a insurance from the point and I open my account with T-Mobile... I've been paying $10 a month for the past 4 years.

I have been charged for approx. $22 for four international calls, which I never made. When I called on 611, to understand this charge, T-Mobile's customer care representatives were repeatedly telling me the same story again and again. "Sir this is done from your side". It's hard to understand that how comes without making any out of US call, I am being forced to pay for that. This is the worst mobile service because they are charging their valued customer for the services which they never used and their customer care doesn't mean to help the customers. They looks like recorded IVR which is repeating the same things again and again! Highly disappointed.

I was due to travel outside the country for 4 mos. and on the day of travel I went to T-Mobile specifically inquiring about a pre-paid plan that would hold my number and money on account for the time I returned. I was told that it was going to be on-account for a year if not used. Four mos. later, I go to T-Mobile to get another SIM card (since I misplaced the original) and then I'm told that the money I put on account 4 mos. ago was only for one month! "But that does not make any sense," I argued. "Why would I do that if I was due to travel for 4 months!?!"

I am a T-Mobile customer for quite some time. Couple of months ago, I added a second line but since I was not using the line as I originally thought, I requested cancellation of the line. I had to call them over four times with this request. Usually, I get an agent after 10-15 min, the person goes through the same song and dance routine and tells that I am handed over to cancellation department. There is an incredibly long wait here, I suspect by design. Finally, they disconnect and I repeat the process. Sick. To add insult to injury, the agent is not ready to cancel and reimburse the charges on a pro-rated basis. I have very frustrating experience with T-Mobile and would not recommend them.

I changed to MetroPCS; I called T-Mobile and request acct# and password and I mentioned to operator I was transferring acct. I changed my line to Metro. I received text from T-Mobile to charge my acct, I dial *233 as required. I called T-Mobile customer service and cancelled account. Cancelled account means, in universal understanding, to terminate a contract. The representative told me that account will not be charged and my account was zero balance. Next day I noticed funds at hold in my bank account and then it showed as charged. I called T-Mobile and I was told by Cesar that as per terms and conditions, my payment is automatic and will not be refunded. I was transferred to supervisor Mark who also confirmed that T-Mobile will not refund my money that will give me a month of service.

I went into the store after I was told numerous times that my plan would not change (that my bill would not go up from what it was) if I went in and received the promotional tablet that they was giving away at no charge. I looked at my bill today and my bill went up $102.00 just for adding the tablet to my bill. I had also asked numerous times in the store that this would not in no way shape or form make my bill go up any higher. I called customer service about the bill and was told that there was nothing that they could do since I added another line it made my bill go up. I then called back, was told by a customer service rep that it was their fault and that she was going to make it correct. She credited my account 39.97 but that still does not help me with my bill.

Scam!!!! Transferred from AT&T and they promised to pay off my bill of $306 but instead only paid me $165 and deducted the remaining $141 for my "trade in value" of my phone.... The trade in value has nothing to do with what it cost to pay off AT&T for their service so now I’m stuck paying out of my pocket to pay AT&T. So if you plan on switching to T-Mobile, your phone bill will be cheaper but it will cost you a lot more than what you expect to cancel service with old carrier. So beware of T-Mobile, not to mention everyone who works there doesn't have the slightest clue of what’s going on and don’t have any answers other than we’re sorry. If I could give no stars I would. These people have no idea on how to conduct good business...

31 days ago I received a Samsung Note 4 cell phone from T-Mobile under the manufacturer's warranty exchange due to the previous cell phone experiencing overheating. The new cell phone has same issue started about 2 weeks ago and now T-Mobile refuse to change, they expect me to do insurance exchange and pay $150 for a damage cell phone provided by them.

Don't get suckered in and scammed by T-Mobile. If I cancel your account and only had the service 3 days into your billing cycle they charge for the whole month... not cool. I wish this company would just go away. Their sales reps are rude and they add all these extra charges to the final bill. No wonder they are not BBB accredited. Definitely the "uncarrier" they're unhonest, unknowledgeable, you're sure to be unhappy pretty soon... trust me go somewhere else!

I can't talk on my phone with it making a scrambling noise then hangs up! Worst part is it's my business phone! Talking to important clients and so embarrassed when the phone start to act up. Can't keep a conversation for longer than 20 minutes. This happens everywhere I go. My phone service with T-Mobile business is terrible. I've been speaking back and fourth with the business sales manager but there's nothing he can do! I am fed up!

I recently switched from Verizon to T-Mobile because Verizon is a money hungry company that would not offer the consumer anything for the amount of money it costs to have them as a carrier. I went to the Danbury CT store and switched to T-Mobile. They were very nice in the store, showed me a map of coverage ** and gave me a free wifi router.

HORRIBLE!!! Over a yr. and they claim they're doing repairs to the cell tower closest to my house. Won't let me watch any kind of videos. Can't even see pictures or actual posts on Facebook. Can only see the title or headline. Gonna change services asap. They claim I use up all my GB in one day. How is that possible if I can't even read posts, much less watch videos. A real RIPOFF!!! Giving my money away for nothing. Even cheap services are better. My advice, "Don't Do It!"

Well to say the least T-Mobile told me they would take care of the whole bill when I get it and they lied. They only paid the early termination fees. They gave me nothing for my phones so I'm out 600.00 for the price of phones. They are a straight up scam. Don't go to T-Mobile.

Even though my service is excellent with T-Mobile their customer service is atrocious. At the time of purchase I was double billed for the phone I purchased. I placed 7 calls to T-Mobile's customer service department and they stated that they would credit my account. On the final call when I requested to cancel my account of 4 lines they stated that the T-Mobile store was responsible to credit my account. Lewis the Loyalty Member told me that he spoke to the Store Manager and that the store would contact me within 24 hours. After ending my call with Lewis I called the store and spoke to the Store Manager. The manager said he never spoke to the Loyalty Rep and had no idea of my issue. I must give credit to the manager since he resolved the matter immediately.

Provided all my requirements for a phone that could port over to Verizon if the T-Mobile service didn't work from my Irvine business (home). The sales person # ** LIED and told me the best scenario would be to purchase the phone outright instead of signing a 2-year contract based on my needs. He also told me I had to use the phone for 60 days before it could transfer to Verizon if I needed to do so.

I am a new customer to T-Mobile, so to those potential customers you may want to read this. I called about my visual voice mail; which I was trying to set up (following explicitly very basic instructions). Due to some glitch I received error messages. After speaking with numerous representatives in customer service as well as IT they were unable to fix the simple issue of my visual voicemail. In addition I felt that the IT rep was quite sarcastic and gave me a bit of a runaround, even keeping me on the line when he was done "helping" me.

T-Mobile service is SO bad that it can give the laziest person in the world enough inertia to write a review. If you are in any way considering T-Mobile, please take a step back and consider how much incompetence and misguided institutional hubris you can really put up with. T-Mobile is so atrocious that it has really started to impact the rest of my life. Please be warned: your cellular service will be crappy at best, yet you will be still be charged outrageous sums. Moreover, the average technician at T-Mobile has the IQ of a mule. God Bless America, except for those lowly degenerates at T-Mobile.

Since July of this year I have been trying to get erroneous roaming charges adjusted on my bill! It's now September and after receiving a phone bill for over $4000! I am very upset and disappointed with their inability to bill me correctly!

My wife have had her line with this company for more than 7 years, with additional 3 lines for each one of our children. Pretty much every two years we renew phones because the plan already paid the phones or in older days the contract expired. This is the first time trying to unlock phone because we feel that is not fear to have phones laying down while someone else can used and even worst is those phone are yours. To the point, my wife a year ago changed her phone because a problem with the screen, then a month later the contract expired and she got a iPhone 5S. This year two of my kids have a similar situation and change the HTC 1S for different reasons, and they send Galaxy S3 because were the equivalent, but at the same time they offer LG's so we got them and the kids never got to use the Galaxys.

I call a numerous time including the supervisor, his name is Aaron. When I talk to the representative about the problem in our phone. There's three of them told us "if you change 3 times in 90 days, we offer to give you alternative to switch the different phone because of the problem." The person I spoke his name is Cel and his employees ID is **. But when I talk to the supervisor he said it's false information about the alternative change. When I talk to supervisor it's sound like it's your fault why phone its hot. Since we bought this phone we return this a lot coz of the discomfort to use.

I went into the store on 9/7/15 to help troubleshoot my USB stick. The salesperson said I would need a new SIM card and that would cost $10. I specifically asked not to be put on any plan because I would activate that just before traveling. The salesperson assured me that no service would be activated. My bill was consistent with the $10 that I paid. When I called up customer service today since my device was still not working, they mentioned I had a $40/month plan on my account active since 9/7/15. The people on the phone were helpful and offered to change the plan to a lower cost one that I was interested in. I have been a loyal customer of T-Mobile for over a decade, but the in-store experience has made me wary of future relationship with them. BEWARE of the store. And, check what you are signed up for (without your knowledge).

T-mobile is the worst cell phone company ever. All my calls dropped, I could barely keep a phone conversation. There was never any service, things I didn't even know about were charged and they steal your money! I'm definitely switching phone companies once my contract is up.

I bought a phone at a T-Mobile shop that stopped working after 1 day. This started a nightmare of customer service people promising assistance on the phone, and then the assistance being cancelled (I was told when I called to find out why this had never arrived) by their supervisors. THIS HAPPENED SIX TIMES! Every time, nobody notified me that the promised help was not on its way. I still have a dead phone and no replacement in sight. First the customer service representative promised me a refund, since the phone was totally nonfunctional. This was cancelled without any notification. It went on from there.

I do not understand why they charge a $20 fee per line. I mean on a prepaid account there is no additional fees to reconnect. I mean, Verizon is a way better carrier and they charge $15 dollars for their reconnect fee, yet I don't think they should be charging a fee, at least not $20 per line. If a person is having financial trouble as it is to pay the bill why add more headache. I have 5 lines so imagine my pain.

Purchase iPhone six for my daughter on 8/28/2015. Switched from Verizon to T-Mobile for better rate. We signed up for four lines. On 8/29/2015, my son wanted to upgrade his phone to a Samsung 64 gig. He told sales associates which phone he wanted, but when he got home, he realized he was given the WRONG phone. He returned promptly to the store (within 30 minutes) and was charged a FIFTY DOLLAR RESTOCKING FEE!!! This was the error of the store. Hours later, I went to the store and demanded his money back (he had paid cash). They said they couldn't do a cash return but it would instead show up on my bill as a credit. I argued endlessly to get his money back but they declined.

I called T-Mobile and had all of my accounts switched to my husband account. T-Mobile made the switch and everything was fine. Almost a year later I get a call from a third party billing that states I owe $200 some dollars to T-Mobile. When I called to T-Mobile I spoke with a Cindy whom was very helpful, but she could not resolve the matter. I ask to speak with a supervisor - I was given to Cheron **. He was very polite, but when I tried to explained to him that I assume all the debt was transferred to the new number and if T-Mobile did not correctly switch all of the account monies over, that should not be my fault.

I went to T-Mobile because supposedly the monthly payment was supposed to be cheaper. The retail associates are **. They kept saying I had to get this and I had to do this. At the time we just went with it because we needed phones and AT&T, which we prefer, was a bit pricey at the time. Well finally they made it affordable so I called T-Mobile to ask if and what were going to be our termination fees. They over and over again told us that we had no fees. Even after asking how much we owed on the account they said nothing that we would pay first and last bill and that we would be done after that. The dumbass representatives screwed us big time. Three associates and reps told us the same thing.

I went in to get a hotspot for my office and was told that they needed to do a credit check for the service. I told them that I would wait because I was applying for a loan and the inquiry would hurt my credit score. 3 different representatives in the store all said, "don't worry, we only do a SOFT check of your score" so I went ahead and applied for and got service. The next day I checked my Credit Karma account and found that they had done a HARD inquiry, so I called the location where I'd gotten the plan and they said that there was some mistake and to call into T-Mobile support and they would rectify the problem. So, I called in and they refused to do anything about the hard inquiry. EXTREMELY DISAPPOINTED WITH THEIR DECEPTIVE PRACTICES.

5 days ago I got a Family Plan with 3 phones thru T-Mobile. Salesman was a complete liar. His name is Jose from the Leominster store. I was told it would risk free for 14 days. If for any reason that the service was not right for our family, we could return them within the time frame with no cost to us. The service is completely 100% useless in my area, unless using wifi. While returning equipment and canceling out our service within first 5 days, we now owe $50 per phone restocking fee. And we will also be receive a $150 monthly bill for absolutely nothing considering we get zero service. $300 dollars is will cost my family to be ripped off by T-Mobile. I will forever recommend avoiding T-Mobile to all I speak too.

Less than half of what T-Mobile claims you can perform per month with the $90 WiFi hotspot plan is a lie. We, (2 60-year-olds) never stream, never download music or other media. We are busy people rather than living on the web. We are not big YouTube fans either. Our data is used up before the month is out. We write down every session in a log and have found we are never anywhere near the fat lie T-Mobile claims a $90 plan covers. Amazing what providers are allowed to get away with unpunished.

I ordered two times from T-mobile online website. The first time they sent me a defective phone. The second time, they sent me a invalid refill card PIN number. I called customer services two times with more than three hours of calling and holding time. They didn't do anything except asking me the same personal information and transferring me to another lines. I returned the defective phone but they double charges me for it. For the invalid refill PIN number, they even told me to go the T-mobile store. The store manager told me to call T-mobile again. Another 40 minutes on the line to have them give me the valid refill PIN number. Many of them just get paid for listening to the complaints. Really unprofessional and useless T-mobile customer services that I had to handle.

I am being harassed by T-mobile bills for equipment that was returned using their provided return labels. They "investigated" the issue and cannot locate the packages so they are requesting me to provide proof to them. It kind of sounds backward, what can I do to stop these people from bugging me?

I have been a customer of T-Mobile, before it was T-Mobile, 14 years. The last several years have had problems getting a signal for service. So, they sent me booster to put at home that was suppose to help me get the internet service. It worked ok for a while. Within the last week, I can't get service at my home nor at my job, which I never had an issue before and it loses service in and out while I am out in town. I called the IT dept. He read all his little scripts. Nothing would work. He suggest I take it to a T-Mobile store, which I did. While in the store it worked like a charm. Worker told me "Well sounds like something is blocking your service." I am thinking, REALLY?? He could not offer any help. Said phone looked good to him. So, now I am stuck with a fancy 4G phone that is not worth a flip if it never works! I will be moving my services and I DO NOT recommend this company to anyone!!

T-Mobile is still building out their network and I have had a lot of trouble with cell signal, dropped calls, static, etc. T-Mobile's customer service department credited me with some of my monthly service amount, sent a cell signal booster AND a CellSpot router, to help me with BOTH cellular network calls and wi-fi calls. They could not have been more competent, both with the representatives in the Philippines and the USA. Their customer service is truly exceptional, especially compared with Comcast and other telecom and internet service providers.

For two months I was not able to use my service so I switched over to the pay as you go plan and the representative promised me that my $120.00 credit for the two months I did not have service would be transferred over. I asked the representative for an email to confirm this so if I have any issues I have the proof. She told me that T-Mobile do not send emails but my account is notated. So next next month I get a text that my services will go off if no payment is received so I called and the rep said that it was automatically being done. Okay August I got it now we're in September and no service. I called and spoke to the rude and disrespectful representatives at T-Mobile about my credit for this month and I was told there no notes on my account. WHAT?!! Now what is going on?

This is the worst customer service ever. Be careful with T-Mobile. They charge whatever, you don't even know. Very bad, choose different company.

I was charged a payment twice in my debit card but when I inquired about it I was blown off twice & both payments weren't even the same amount. They were made back to back by T-Mobile & they even had the nerve to tell me my statements from the debit card company, my bank, & I was wrong even though it's a DEBIT CARD & the money was automatically taken & how much & to whom for each transaction!!! In other words they want me to believe they're right, & me, the bank, the bank statements, & all the missing money is wrong. They even have the nerve to tell to you like they are better & talk over & interrupt you when you're asking questions.

I just got switched to a T-Mobile prepaid plan (100 minutes free for the first month because Brightspot/Target customers had to do so). Two weeks later, I got cut off in the middle of an important phone call because "there was no credit on my account." My cell and online account stated I needed to purchase more minutes, yet I KNEW I was far from 100 minute use (received or placed). After searching on their website for a detail of my minute usage and my 2nd call to T-Mobile, the new representative COUNTED my minutes and saw that I had only used 44 min out of that 100. "Sorry, glitch in the system, my manager is okay to credit you..." you name it, the apologies repertoire!

I switched from Verizon to T-Mobile a couple months ago and the T-Mobile reps at the store told me that they would take care of up to $650 from the ongoing Verizon plan. I got my bills from Verizon and I contacted T-Mobile and went to their store multiple times, but they never paid it back and I keep getting bills from Verizon that now I have to pay back in full almost $1000. Do not change your plan until you are completely done with the payments is all I can say or there are cell phone companies like this who will completely make your life miserable especially if you don't get much income.

If you think getting a contract with T-Mobile might be a good idea... you are sadly mistaken. I made the awful error or thinking they might be a good company. After having sprint for 2 years my iPhone broke and thought maybe t-mobile would be a better company for the small town I live in. It was worse. I never thought that could be possible. I went in March 2015 and got the galaxy s5. They had (and still might have?) a 2 week trial period so I thought hey, why not give it a try? I got it 45 mins away in Sarasota Florida. As soon as I got back on the highway and plugged the phone into my auxiliary cord to play music was the first indication this company blows. Sarasota is a huge city and already had no service??? I shrugged it off and continued my way home.

I was told that T-Mobile would pay my entire bill and cell phone from AT&T. Fine! Went for it - sound fine, my monthly bill would be the same every month. Everything was unlimited. Cool, no worries. Called AT&T, cancelled my contract with them. Come to find out I did the biggest mistake - went through a HUGE SCAM WITH STAFF MEMBERS of T-Mobile. I wish I never left AT&T, but I guess that's how T-Mobile employees receive their points on the other end by ** others up. $776.00 is now coming out of my own pocket to pay for the "entire" bill T-mobile employees told me that would be covered. Guess what was ONLY paid...the termination fee! Garbage money! SMH. ** sucks **!!! I would never in a million year consider anyone to join T-Mobile...service SUCKS BALLS! SMH. GPS! Guess what I have to use...the LIST! Because it won't ever load! SMH!

I switched over to T-Mobile in May. I mailed in my old devices and a copy of my bill from my previous carrier. I received several emails stating that my devices have been received and also a reference number that they had been processed. I keep getting emails that I should receive an email with T-Mobile the value of the devices. I've never received the email. I continue to contact them through email and get a standard reply. I have called several times and keep getting transferred because they have no record of receiving my devices in their system. The last department I talked to told me if I mailed the devices to them now they would honor the 60 day trade-in. I asked him "how can I mail in devices I don't have?" All I have are emails from t-mobile as proof that I mailed in my devices. Looks like I'm out of $1400.00 because all I get from t-mobile is the runaround.

I moved to Georgia, and wanted to ask some questions online. They asked me for the last 4 digits of my SSN, and I provided them. They said that those 4 numbers DO NOT match the information they have for my account. Called T-Mobile Customer Service, and they told me to go to a T-Mobile store to show them my SSN. Went to a T-Mobile store, and they told me that they CANNOT make the correction... They told me "You HAVE TO CALL CUSTOMER SERVICE." Called T-Mobile Customer service AGAIN, and they told me AGAIN to go to a T-Mobile store, and call them from there. I went AGAIN to a T-Mobile store, and got the same answer "We CANNOT make the correction, you need to call T-Mobile customer service." So I asked them to call them from that store.

My Nexus 5 started turning off and on and optimizing apps one day out of the blue.. I do remember doing the update on my phone. So at first my phone would turn off then turn on optimize my apps (which took forever to do that) then it would be on for a little bit then do it all over again throughout the day. After a few days I called T-Mobile because my phone got to the point where I'd be lucky if it stayed on for 20 mins. The girl told me all the tricks to restart my phone. My phone wouldn't even let me reset it. It would interrupt and try to turn on again. Finally got my phone on after optimizing apps. She said "let's do a master reset". Luckily I had everything backed up. I Completely wiped my phone and it still did it for about a week. Because I cracked my phone T-Mobile wouldn't send me a new one without paying the insurance for it!!!

I was calmly and politely asking questions. The representative I spoke with, Ashley, lost patience and became short with me and uttered the ** word so that even I could hear it. I was absolutely shocked. I will never do business with them ever.

I been having with my phone for a while and is been replace a high cost but the phone keep messing up. I need to have a good phone to communicate that's why I'm paying a high bill but it seems like this company only care about my money and not the bad service they are providing me.

I added someone else to my line. They bought their phone at COSTCO and returned phone 4 months ago and I am still being billed for that phone on a monthly basis. I have tried to resolve this issue with COSTCO and the kiosk at COSTCO plus by calling customer service to no avail. Every time I call they say they will resolve it but each month I go through the explanation all over again. This is causing me undue stress. I will pay my bill but my next step is to contact the Better Business Bureau to report them.

I purchased a phone from T-Mobile, it was a Sony Xperia. I have had to replace the phone twice already because it doesn't work properly. The last phone I received has been freezing again and the apps won't open. I have called T-Mobile three times, I would say I have spent about an hour each time and went to their store twice. The last time, the representative at the store stated that most Xperias were having the same issues to call customer service which I did.

After believing that Sprint was possibly the worst cellular provider ever, I decided to offer my business to T-Mobile. It has been a 24 hour nightmare. In the past 24 hours their sales department charged my credit card incorrectly, botched the shipment of my devices twice and as I type, they are botching it for a third time. I was advised to cancel my services with Sprint and purchase 2 SIM cards from T-mobile and call back to have them activated (there are only pre-paid T-mobile stores in my area) because it would be easier and financially easier. When I called back, the rep asked for my credit card 3 times. I told her that. After the 3rd time, I wasn't comfortable with her constantly asking for it and not providing me with a reason as to why she still needed to enter it. Eventually, I asked for a supervisor who told me that it wasn't necessary to ask for my credit card information so many times.

I went to Crabtree Valley mall T-Mobile store to buy a screen guard for my LG G3 mobile. The store representative Gabriela told me that there is no screen guard for LG G3 in the display section and told me that she will check in their storage and asked me to wait. But she made me wait for nearly an hour and also she switched between two customers within that time and after an hour one customer who she was attending told her that I'm waiting for her for a long time. Then she asked me what I want. I asked her is there any screen guard available in their storage. She then told me there are no screen guard for LG G3 in their storage. She blamed me that I didn't ask her earlier. This is the worst customer service I ever experienced. She could have told me earlier but she chose not to and made me wait for an hour. I would advise people to not to go for T-Mobile.

I have been with T-Mobile for 13 years. I paid almost $900 for a new Samsung Galaxy Edge. T-Mobile sent me a replacement that keeps rebooting and freezing up. So they send me to my local store for a new replacement. The local store says they misled me because they don't do warranty exchanges. 4 hours later they finally tell me that the problem is that they have no more replacements, they are on backorder. I am now so upset that I wasted a week of my time and only told the truth after I caught them lying. I am upset that they have no respect for me or my time. I am throwing away my phone, taking a huge loss because they won't stand behind their product.

I have been a customer for over 10 years with a three family line, paying over 200 a month. I pay insurance monthly included in those bills yet when something happens to my phone such as dropping it I am required to pay 175 and go without a phone for a day while they mail out a refurbished phone that has problems all in its own before I get it but I can't trade in my cracked phone and avoid the charges. I always end up with a refurbished phone that has problems from the get go. There are suddenly no loaner phones to provide. Who can get through a day without a phone the way our culture is? At least make loaner phones available if you are going to charge 175 for a "new" phone, which is never the case.

We were told by the store manager that our devices were completely paid off and when we finally decided to cancel T-Mobile all together, we are left paying an extra 200 for our devices that were supposed to be paid off a couple months ago and they said there isn't anything they can do and if I don't pay it, it'll all go to collections. Not happy with them at all!

This is the first time that I have ever written a review in my life and I hope to save anybody that's thinking about using T-Mobile services, please don't! As the owner of a small business I am always looking for ways to save money. In February of this year I saw the commercial where you could switch carriers and get reimbursed. Immediately I thought I could save on my bill and get reimbursed. I thought this was a win-win for me but it became the biggest mistake ever! They had no problem taking my 2-month old iPhone from Verizon and making me purchase the exact phone from them. I was cool with that being that I was going to be reimbursed for it.

Everyday from about 9 in the morning to about 6 I get no service! No bars at all, can't send texts, all calls dropped (if I can even make them)! WiFi is fine. I can't call customer service with no service! Twice I've clocked out at work and used work phone only to be told they're "analyzing their system"!!! How does that help me? And why am I paying $60 a month for "unlimited" coverage when I can't use my phone?? I am not using them again after this month runs out, but would dearly love the satisfaction of telling someone at T-mobile WHY! The customer service is laughable. The whole company is laughable. So... if you'd like to pay $60 a month to NOT have ability to make or receive calls or texts, and have no recourse but to silently slip away from the T-mobile fold, then get T-mobile.

Left AT&T because of ridiculous high prices. T-Mobile said they would reimburse me the final price of phone for switching. It's been 5 months and no reimbursement. And now they Tell me to wait 8 more weeks. What they do is make you wait 3 months and then call you saying they can't read the final bill you submitted, you will have to submit another bill. Then they say it's another 8 weeks. Even though both times I had a T-Mobile representative submit the (same) bill. To make things worse, I've already had to switch out the phone. Still get no reception, can't use things like Google Maps, can't send pictures in text messages. This is just a new nightmare. And the bill is climbing higher and higher. These companies are all the same.

On February of 2015 I had a carrier with Verizon and decided to switch to T-Mobile by taking the opportunity for the first time because switch to T-Mobile sounded too good to be true and it was a battle from hell for four months. When I had done the proper steps to switch from Verizon to T-Mobile and waited for 8-12 weeks to receive a bank card from them on mail, I discovered that after T-Mobile told me that I had received it on mail I told them no and found out that the care customer input the wrong address on the system.

I paid over 1,000 for 2 Note 2 cell phones when they 1st came out. My cell phone was working real good with no problems. My phone got stolen. I had to get another phone thru insurance. They sent me a refurbished one. My cell phone keep freezing, & freezing. I took it back to the store. They said that I had to get another phone on the insurance. I paid 175.00 2 times. I got the other phone. It worked fine for 2 months. It was acting up again. The cell phone had a black screen. They told me that my insurance won't cover it. T-Mobile has the worst experience in selling you cell phones & horrible customer service.

I bought one brand new Sony Z1s at T-Mobile. Something like 10 months after the phone just stop and don't turn on again. In 07/10 I request the warranty (and was authorized) and a new phone was promised to 08/03. In the 07/21 the T-Mobile confirm that my phone was received in his warehouse. Since the first date was not done they open a handset research form and promise the new phone for 08/13. And again no phone.

T-Mobile has a poor retail sales associate, waiting to receive services is longer than what they promised when you are signed in. Especially, T-Mobile store located in Cherry Hill, NJ (Haddonfield and Route 70). They kept me waiting their services for an hour with a few customer. Slow services. They have to do something to improve front desk customer services at the location above. Hope that my next visit this location would be change.

I was tired of paying those high fees for T-Mobile Cell Phone Service. A dear friend of mine told me she was saving 50% on her T-Mobile bill. Of course I wanted in immediately. She directed me to the website tmobilecoupons.com. I was shocked to find all the cards I buy for half price. Originally I was paying $50 a month for T-Mobile. Now I only pay $25 a month for the same exact service. I'm a happy customers again.

I just need my line transfer to my friend's family plan and we both called customer care for more than 5 hours in total. They transferred our calls from one department to other department without telling another what happened. I have to repeat my problem more than 10 times and each person are giving me different answers. Twice!! Those representatives told us that the transfer is complete and the next day we check, it is still not complete yet, even till now. I asked them that who was the previous person that I spoke to, they all say they don't know. Those representatives are just trying to avoid responsibility. T-Mobile customer rep used to be good but now I think they switch many to India without train them properly since I encounter many of them these days. Taking away Americans' job opportunities and lower the quality for money apparently.

We decided on T-Mobile. Oh boy and right away began having issues. First, 1 of 2 phones didn't work. Began getting texts about our orders being shipped to alternative address. "What orders?" was the question to customer service in Mexico. Next came bad phone reception. So we had to go to the mall and the cust rep took the phone out of my hand and started punching a bunch of buttons. I asked what he was doing and was told "don't worry about it". So we was also having more usage for phone numbers we didn't know than the ones we did know. On and on this type of stuff went hours on the phone every month. The cust rep on the phone reassured me that their online security was very good and what I was describing as my issues and suspicions were not possible for everyday consumers to be able to do with that excellent amount of security. And it suddenly struck me... that is very true.

My name is Amine **. On June 27th, I opened a new T-Mobile account with 7 lines. I was so excited to be back with your company, however, I experienced some technical issues with coverage and I came back to the store on June 28th, 2015, located in 22831 Michigan Avenue, Dearborn, MI and spoke to ** sales associate. I asked ** to add a new line to my account to be used in my current Samsung S6 phone to determine whether the origin of the issue is from the device or the network, and use my old number in a different device. The associate advised that I buy a prepaid card instead but my preference was to add a new line to my account.

My wife had a phone plan with Gosmart mobile, paying for limited service until one day my wife decided to upgrade her service so she could get data. Since I had already paid for the month I called to ask if I could upgrade to make sure I wouldn't get double charged. Customer service confirmed that I would only be charged for the upgraded service. As it turned out I was charged for the basic plan and for the upgraded plan. They refused to refund the lower charge so I disputed it with my credit card company.

My name is Victoria ** and I am from Arizona and have been misled by the Sierra Vista T-Mobile representatives for the past 4 days. I switched to T-Mobile one month ago and just recently cracked my screen (iPhone 6 plus). I called to inquire more information about my screen protector I had purchased because the salesman, Chris, had guaranteed me that this was the best protection I could buy for my phone. He directed me to go online and register my screen protector and it would then be fully covered if anything had happened to my phone. This was false information. When I called on August 8th to receive information, I talked to a lady named Vanessa who disclosed to me that Chris was no longer with them and this was not their first time with this problem. She was going to talk to her manager and was supposed to call me back that evening.

I went to a T-Mobile store and bought 2 phones. The clerks could not get my information moved over and the phones turned on after 4 hours in the store. I took them back and got money back (credit card). Two weeks later I get a letter from a collection agency and then a bill for nearly $700.00 in out of country calls. Finally convinced them that they had the phone, not me, when the calls were made. Six weeks later I get another letter from the collection agency and then the bill for 4 new iPhone 6 phones then the collection agency and a bill for $600.00 for service for these phones. T-Mobile would do nothing, said it was not fraud and would have to go through collection agency. Got a bill with a 0 balance the other day. No explanation, no apology - Nothing. Over $3000.00 and 3 credit checks by an employee and they can't even apologize. Would promise to check it out and call me back and then not call. I would go without a phone before I used T-Mobile.

I've had T-Mobile service for over 2 years. The service continually drops, the data plan is supposed to be unlimited but after I hit 1G it tapers off. When I need the internet to work it doesn't or I have to wait a while before it connects. Now I'm trying to switch to a new carrier and in order to use my iPhone with the new carrier I have to have it unlocked. I made a request to T-Mobile to unlock my phone but they are claiming Apple requires a 24hr time frame to unlock the phone from the time of request. Potentially this could mean I will not have any phone service for 48hr.

T-Mobile is by far the worst uneducated customers service ever. Every time I call, different agent in 1 call, 6 hours on the phone and like 5 different agents. I got different respond every time. They don't care about you, just your pocket. I drive semi truck all over the States. So far on the interstates, 70% of the time, no service. Like OH, IL, TX are the worst, almost no signal at all. Stay away. I have 4 lines with T-Mobile and I am moving all of them to different carrier. T-Mobile is the biggest rip-off of them all.

I'm in the military. I had an iPhone 6 plus from T-Mobile in February 2015.. then I got stationed in Ft Drum NY. When I got here I don't have service, so I call T-Mobile and spoke with 2 representative and told them that I wanted to move to another carrier.. while I maintain paying for the cost of the phone. They said is possible hence am in the military.. or I can even suspend my account. I went ahead to AT&T, did everything and paid them. To my surprise the phone was lock and AT&T told me I have to call T-Mobile. I did that. Again I spoke with 3 different agents; finally they told me I have to pay for the phone in full before they can unlock it. I paid immediately with my bank card. The phone never got unlock. I bought a different phone from a friend for the meantime, as I can't stay without phone. I had to speak with my family and my chain of command. Finally the phone got unlock after a week.

Be prepared, this is a long story. This story is the month I had T-mobile. I was leaving the country for work, and knowing I was going into a dangerous city, I wanted to make sure my phone would be working. Out of recommendation of my coworkers, I signed up for t-mobile for when I would be leaving the country. First thing I do is I call t-mobile to get information on their international plans. Since I knew I would be arriving in Johannesburg, South Africa within a month, I wanted to make sure I had everything I needed to have my phone working.

I started out with Voice Stream. I ended up with T-Mobile after buy outs. I have had the same account for over fifteen years. Recently, after frustration with the cable company, I ended up canceling my bundle of services because I wanted to get off of the computer anyway. I was still on the 300 whenever minutes, unlimited weekend, phone calling plan even though it had been years since they even had that plan I was told. I decided to change to unlimited talk, text, and data for $50 a month. That way I could still go pay my bills, look something up, and maybe play a game occasionally. (So I thought!) I couldn't play a game. "The spirits cannot find a connection!"

T-Mobile is terrible. I get service NOWHERE and I got unlimited 4G LTE data plan but they throttle your speeds once you use a certain amount. It is the worst carrier out there and I recommend it to no one. Do NOT get T-Mobile. You'll regret it.

From my research I see that this is a ongoing issue. I decided to try out T-mobile in the middle of May. I have been a Version customer and was convinced that changing over was a smart move. So I ordered a Note4, iPhone 6, iPad, iPad mini. Your service was poor for my area, so I sent them back UPS using your labels in the box. I then received a bill for $2,577.19. Called they said phone were not returned. They said they would investigate. Call back again this time they said they found the phones and not to worry about. About a month later another bill arrives. Called again and they said phones have not arrived at warehouse, and would send a ticket to investigate it. I was told they would call me back in 2 days. Never got the call.

Hello. A few days after Father's Day I walk into T-Mobile (651 River Ave, Bronx Terminal Market, Bronx, NY 10451) with the expectation of connecting my new Lumia 640xl windows phone. I was able to find a prepaid plan for my phone and it was connected successfully with a T-Mobile prepaid plan. I had just come out of a Sprint contract and I wasn't looking to get locked into another one. After my phone was successfully connected the T-Mobile associate asked me if I was a father and that if I was I qualified for a free LG G Pad F8.0. I told him that I am a father and would like a free LG pad.

Do not get T-mobile. They make things seem easy and guaranteed until something goes wrong within their system, where they then want you to pay for their mistakes! I have been a T-mobile customer for the last 2 years and paid them more than 300 dollars a month for my three lines. I had their jump upgrade program and attempted to use it to get the iPhone 6 plus that I have now, upgrading from the 5c. The upgrade they performed in November was not recorded as a jump plan, so they continued to bill me for a phone that I didn't have, on top of my other lines. Come May of the following year, I found this out, so I called to have the issue resolved when I was told it'd be taken care of and I'd be credited back for the money that I've spent on a phone that I didn't have. When I received my June, it was half of what it usually is and I was told the problem was solved. July I paid my bill as usual.

I was having problems with T-Mobile's service for 9 months. I kept speaking with technical support and ultimately got no results. Finally I discovered on my own that the issue was my iPhone 5 - which is not LTE compatible. T-Mobile's Customer Retention department send me a new phone (Alcatel Evolve 2) for free so that I would have a phone that worked on the network. I received this phone and it did not work. I discovered (again on my own) that this phone was also not LTE compatible.

Beyond frustration!! The biggest crooks and liars are T-Mobile. My problem persists for the last 2 years. I purchased a brand new Note 3, about now has to be 2 years back. It took a month or 2 I started having issues. They replaced it with a refurbished one that had already issues. Back and forth, they replaced at least seven 7 times. The problems were from GPS issues to freezing, to charging port problems, to screen issues, to proximity sensor issues, you name it!!! They never offered to replace it with a new one I asked so many times.

I recently moved to a new home and was not getting any signal for talk, text or data. I checked the coverage map and my location is shown to be in a covered service area. Initial contact with T-Mobile, I was told that I shouldn't be having any difficulties because my location was in a covered service area. I was sent a Signal Booster. I set it up and had absolutely no change in my signal strength. I reported this to T-Mobile and was told to return the Signal Booster and they would send a Personal CellSpot modem for wi-fi calling. (This required I have internet service in my home.) Again, no improvement on my service. I would change cell companies except I am paying for my cell phone on a monthly installment plan and I would be required to pay the balance in full if I changed service providers.

Yesterday, August 3, 2015, I have contacted T-Mobile and asked questions about a current promotion which is know as "Pay Off Your Contact". While speaking with a male representative I told him that I didn't want to give out any personal info because my credit was ran before and was given a terrible deal and would have to pay full price for my phones. The rep promised that he will give me the best deal possible for my 2 lines. After going back and forth about the matter he brought up that we (my mother and I) would be able to go the pre-paid route and save money and use our phones if we have a SIM slot or GSM capabilities. After finally giving him my information, my credit was ran. Once he was giving me my options of the pre-paid I still asked if this will still be the promotion. He said "yes".

TERRIBLE SERVICE!!! I've only been with this company 2 weeks and I'm disgusted.

Well we moved our account to T-Mobile and got screwed because just like any competing company they changed the way they print termination notices to combat the promotion and the end result is that this company cannot see this and so we were denied our refund. Well I know now I will not have you as provider again and will opt out when The time comes.

I am a customer for one year. The problem is, they've been chatting with our Internet that we paid for in advance. I've been arguing with this company now for the past 6 months and nobody seems to care. When my bill cycle starts all the Internet which is upload and download speed seems to work fine but after 15 days which is half of my bill cycle everything starts not to work and it is very embarrassing for big company as they are promoting and lying to the customers that they provide unlimited internet. I recommend people that they should not buy a phone so they won't be bound by the payment so they enjoy the freedom and they should ask how the customers are treated.

T-mobile have the worst service and Customer service!! I had used T-mobile forever before I got too disappointed with them and switch to AT&T. However, last Christmas my brother gave me an iPhone 6 plus which he bought from a T-mobile store (he believed it was unlocked, but it was not) so I switched back to T-mobile and the nightmare came back!!! A month ago I realized that I made most of the phone call through the work phone, so I wanted a plan that give me less talk minutes and more data. They said I have to buy another sim card to switch to that plan and I did (why don't you just let your customer switch to another plan instead of doing a whole new activation?)

This past week I received my new replacement phone. I had previously spoken with someone about transferring my data from my old phone to the new one. So the lady said to come in once I receive the phone and they would help me with the transfer part. There was no mention about it being $10 for doing their job. I went in today and the employee there was not helpful. He said it would be a $10 charge and/or purchase an accessory. I did not pay those $10. Walked out of the store and called 1800 customer service. They never heard of such a thing. I called two other stores and they never heard of it either But they actually volunteered to help me with my phone without charge. I've been with T-mobile over 9 years now, and I felt like this man was trying to take advantage of me. He said that they hadn't "enforced" it before but are now making sure they charge the $10. Can someone look into this because clearly there is some miscommunication.

I am so irritated. I called yesterday to pay for this month's internet service. I got the run around for about 2 hours and was told that they were having system problems but at some point, the payment posted. I used the service for about an hour and was told I had exceeded the 1 GB limit in less than 24 hours! My computer was off for 22 of those hours. I was told that the internet service while no one was at home and that it was because I was watching movies. I have NEVER watched movies over the internet and haven't been on YouTube in over 2 years. I tried getting a printout of the usage times but was told they have this but then they didn't have it. I asked to speak to the manager whose only answer was, "You've used up your time." I got so fed up that I hung up on her. I think they offer the $20 - 1 GB deal but really want to irritate you into buying a higher service. It worked just fine when I purchased the more expensive service!!

On July 23, 2015 I purchased a T-Mobile sim card. The internet did not work and all calls went directly to voice mail. I had to spend over 3 hours at different dates and times to solve the problem which involved changing the phone settings and T-Mobile changing the configuration to allow phone calls. Today, July 31, 2015 I tried to make a phone call to Seattle, my first phone call. I received a message that I did not have enough credits. Again I spent one hour to have T-Mobile fix this problem.

I've been with T-Mobile since 2007. Paid all my bills on time, little did I know I had an account in collections from T-Mobile filed July 2015. I never would've known had I not checked Credit Karma. It brought down my credit score by over 20 points, which infuriated me since I haven't gotten any phone calls, email, mail from T-Mobile informing me I owed them money! I spoke to customer service from T-Mobile. She explained that they closed my account in 2008 that had a balance of $419. First of all, I wasn't even aware my account was closed then reopened and that I had a balance, which I found strange. She couldn't even tell me what the charges were from! She said she'd file a dispute and I'd hear back from after a week, never heard back from them.

I bought a cellphone from the company and had a great deal with the plan I was paying for. Everything started when I decided to save some money since my payments were $100 dollars. I spoke to a girl named Karina, she told me she had a great plan that it was gonna work good for me with everything unlimited and internet added to my line. I asked a lot of questions about this new plan and everything seemed to be perfect. The next day when I decided to use my gps and my internet I noticed that I didn't have connection at all. Not even to use social media or anything related to it.

Here's the short of it. T-Mobile ads (e.g., the no-contract, no borders, unlimited blah-blah-blah campaigns) will get you to switch from Verizon or AT&T. You'll soon realize someone went a little too crazy with the magenta marker and ended up painting the whole entire US of A. You'll complain, they'll tell you they're going to be adding in a thousand towers right next to your house in the not-too-distant future. You will believe them and wait. Nada. You'll complain some more, then T-Mobile will send you an unsightly signal booster, because what should be a 4G LTE area is actually a 2G, maybe a 3G, one at best. When you finally get a faint 4G signal (not to be confused with 4G LTE), after rotating the booster around your home's windows, you'll soon realize you'll need to carry that booster to work, because the coverage sucks there, too!

I switch from AT&T to T-Mobile because of their promise, and I end up with paid almost $4,000 to switch my 8 device from AT&T ETF and paid off the device payment. I trade all my phone to T-Mobile, the manager from T-Mobile confirm I met all requirement and submit my final bills for me, and I got denied. I went back to T-Mobile and spend my all day in the store and finally they said the good new is you will get all your reimbursement back but the bad news is you have to wait another 8 weeks. That's total 16 week and they guarantee me that this time you will get approve because everything's is correct. But today when I check my reimbursement all my device was denied again and I don't know what to do anymore.

Our monthly bill was due. As we had done for 14 years, we paid our bill by check exactly on time. We then received a notice from T-Mobile that the monthly payment was overdue and T-Mobile had charged us a $35 penalty payment! We called T-Mobile to explain we had paid the monthly payment. They had no record of payment and said "the check had been refused by Bank of America".

T-Mobile advised me that I was on the pay for one week plan for $10.00 talk and text unlimited. Well they told me I had to put the 10.00 in the debit card and call them back to activate. When I called back the rep told me that the $10.00 was for the Internet. I only discussed that as a option the Internet. I said "ok", added another $10.00 for the talk and text. I was advised I had unlimited talk text and web for one week, $20.00 total. Well they switched my plan and charged me 10 cent a minute and gave me limit data plan. Then they would charge me $14.00 to refill instead of the $10.00. When I talk with them they try to confuse the 2 plans they offer and tell me to kick rocks. I can't wait to go to another carrier and on top of this, they DO NOT HAVE TOWERS IN CERTAIN PARTS OF LOWER DELAWARE. Please don't use their service for these reasons!!!

T-mobile never pay my reimbursement fee. It's already five month now. Every time I ask for them, every person telling different story. Even supervisors, they lie to me. He told me I will received money next month, that month never came yet? This is the big SCAM. I don't know where to complain.

Customer service over the phone is very horrible. I ask if I can get a new phone and Rep said I was due for an upgrade. (Even though I still have a balance that I need to pay for my old phone, 5S) And the rep over the phone told me I don't have to pay, I don't have to put a down payment or anything, so I got a new phone and NOW they tell me that I have to pay for the old phone. This is very horrible, they just like to sell. I told my customers that I like T-Mobile, now I'm going to tell them the truth about T-mobile. They are liars! Now I'm stuck with extra charges on my bill that I have to pay and there's nothing they can do to help me out even if it was their mistake. Thanks a lot Brenda/supervisor. T-Mobile sucks especially their customer service. So be very careful when you're dealing with T-mobile because they are liars!l

2 things. 1st, I was a Verizon customer and took the deal to switch to T-Mobile. I was to send my last bill to them for reimbursement of leaving Verizon early. When the switch was completed I then lost access to my account at Verizon. That makes sense but then I have gone thru the hassle of figuring out how to get the last bill. After visiting my local Verizon dealer I was informed to locate a Corp Verizon dealer to get a printout of my last bill to send over to T-Mobile. A simple switch to paper billing on my Verizon account would have the final bill mailed to me, but, the T-Mobile team was surprised to hear that you are locked out once you close your account.

Switched in May to T-Mobile from Sprint. Was assured that I would have a signal at my home. I have no signal of course (1st lie). I am at this moment in a major city -- Columbus, OH -- and I cannot use the phone, no network, and they will do nothing about it. So they send me a CellSpot router in early June which increases signal somewhat for me. But my daughter-in-law lives 6 miles away and only has a single modem, cannot use, so they are going to send her a signal booster.

I am a 12 year customer of T-Mobile and I couldn't be more disappointed. I had a defective device and I did an exchange. I accidentally returned the device to the post office instead of UPS. After several weeks of text messages about my device not being returned, I called customer service. They did two handset researches and came up with nothing. On the second handset research, they said it's too late to receive credit. After I realized what I had done, I went to the post office and they had the phone still in its box. I sent it right away through UPS.

This has to be the worst service I have ever paid for in my life. My phone drops calls on a daily basis, freezes, my service and data jump in and out causing me to not have access to my calls, texts and data. I have unlimited everything with 4G LTE.. I have called the family mobile services and nothing has changed. I was just trying to complete this form and my data went blank making me have to repeat this form. End of this month I will no longer use this service. It's not worth the hassle. It's annoying and crummy service. If I could rate it no stars I so would. Family mobile makes T-Mobile look like garbage. I'll never use their service ever again. I honestly think they should be shut down. Charging people their hard earned money for ** service. It's robbery. Sincerely and angry customer!!!

Dropped calls every few seconds on crucially important calls!

I have three phones using T-Mobile and all three phones had no service from the dates 7/21/2015-7/23/2015. I called about this issue and spoke with two supervisors and 3 different reps, one whom was extremely rude... I then started to record all phone interactions, nothing was resolved and I missed a very important phone meeting... all I was looking for was reimbursement for those two days... needless to say I won't continue with this service and will be rallying against these services to all the people I know. Thanks for nothing!

I bought an LG Leon phone off of the T-Mobile website and after about a week it bricked (no rooting was involved). As there are no T-Mobile stores near me I got a hold of support and they said I would have a replacement within the week. Week passes by, no phone. I contact them again, they tell me "oh sorry you have to first send in the defective phone," (which is against their terms of service as I found out today). Ok, so I sent the phone in. After a few days after they received it still haven't sent the replacement. They haven't even processed my replacement order. So I contacted them again saying I want a full refund of the phone, service and shipping. They said they can only give a refund after 7 days, (which is ** if you read their return policy), then they said "oh well we can only refund you the prepaid service fees."

I shared an account with my mother for more than 3 years, until we split the account June 9. At that time I was told they would only split the account if I paid the balance due, plus a deposit. All phones were paid off except the 2 phones that were being transferred to my new account. Sounds pretty simple, right? I put myself in a financial hole to pay them what they said I owed. I was told, after I asked 3 times just to make sure, that the account is up to date and nothing left to owe. Then, we get a fat bill the beginning of July for more than $200.

I went online to try and cancel a line and couldn't because T-Mobile makes sure that you must go through a large hassle to cancel by forcing you to call them. I called and got a recording and couldn't cancel a line because it was off hours. So therefore I am stuck with the line and must try back again. This should be illegal and is obviously a sneaky, underhanded way for a crooked company to make it hard to cancel their services.

Let's start with the service. It is basically nonexistent. We traveled from Utah to Las Vegas and lost 11 phone calls that never came through. Absolutely no internet. They tell you that you have unlimited data. What they don't tell you is that at a certain point you lose the high speed data and now it's so slow that it does not exist. My daughter went to girls camp in Yellowstone. Every one of her friends had service. She never had it. Had to borrow her friends' phones. They tell you in the store that "THEY" will cover the cost to switch over. So you think you will be reimbursed for your previous carrier's bill.

I have had this plan with T-Mobile for years! $40 Unlimited Talk & Text With Data! They are now charging me $5.00 more a month saying I am going over my data usage! How can I go over when it's supposed to be UNLIMITED!!! This is only another way for them to collect more money forcing me to change my plan. Now the plan is $50.00 for all the UNLIMITED items! Really! It's a shame how these companies do customers! I have been with T-Mobile for over 11 years! I am looking for another provider today!!!

I would like everyone to know that T-MOBILE truly unlimited plan is false. I spoke with a representative, he's like there is a category for the top 4% users of data and theirs will throttle. Yes I'm part of that 4% and I used only 24gb this month. That means they ARE NOT TRULY UNLIMITED. It's false - MAKE THIS GO VIRAL THIS WAY everyone understand. Thank you.

A recent look at my credit report revealed I supposedly had an account opened with T-Mobile December 2013? Funny thing is that I have been a loyal customer of Sprint since June of 1999. Called them and was told to contact Enhanced Recovery as they own the debt. Attempts to call this sham of a company went nowhere, all they wanted to hear was how I was gonna pay the debt. Their answer was pay them the amount owed and take it up with T-Mobile??? Outrageous.

I spent almost 700 for my iPhone and I have the jump program ($10 a month) which they first off told me that this would be warranty to fix it if it broke. My phone cracked and I called to figure out what I could do for it. They told me it would be $175 to fix the screen. We have been with t-mobile for over 5 years and this is all they could do? Then what the ** was that program for? I'd rather go somewhere else to fix it cheaper you piece of ** overcharging t-mobile. Please inform us on what your plans ACTUALLY cover next time or else I wouldn't pay for this piece of ** program.

I switched from Verizon to T-Mobile due to their over exaggerated no contract plan. I went into a local T-Mobile store and spoke with them about their coverage. I was promised that my specific address was in a preferred coverage area. I was very pleased to hear this because my Verizon coverage was very spotty. I signed up promptly after T-Mobile had promised me this. I had decided to turn in my Verizon phone for a credit and keep my son’s Verizon iPhone as it was only a year old and T-Mobile said that they could continue their service on that phone. I ordered a T-Mobile iPhone 6 Plus that would take 10 days to receive by mail and was able to use my Verizon phone temporarily. I immediately noticed once I was home that I had no cell phone service. I called a representative who assured me that my area was preferred and it must be due to still using the Verizon cell phones.

THIS IS A SCAM!!!!!! This has been the biggest and most expensive nightmare we have ever dealt with. DO NOT buy into the advertisement. Our buyout with AT&T was $2000. Was told they would pay $650 per line (way more than we needed) to switch. The total T-Mobile paid was $600 which left us with $1400 balance with AT&T and new amount of $2000+ with T-Mobile (new phones).

I was a T-Mobile customer for 12 years under their old system of two year contract with a upgrading to a free new phone every two years. Then last year in May both phones on my family plan stopped working when my sister was critically sick. When I called T-Mobile I found out they no longer had the contract plans and you had to buy your phones. Furthermore, I was overpaying for three months for a plan that didn't exist. When I asked why they didn't inform me they said they couldn't possibly inform everyone on old plans. When I said that was irresponsible business and asked for a supervisor, they offered me one month free to compensate me for the overcharge for the last three months. Then I found out I now had to purchase two phones. They said with the economy all phone companies were doing this now. I informed them I would have to research this as I couldn't afford to put out over $600 for two phones.

I've been a continuous and loyal T-Mobile customer for about 3 years now. My husband and I decided to upgrade our phones after paying off our installment plans. We chose the iphone 5s certified pre-owned phones. Order was made on July 2, 2015. On July 7, they cancelled the order because of a problem with the payment, but that was all they said. So, we placed the exact same order on the 8th. The phones were on backorder, and one of our phones died completely, so we decided to cancel then iPhone order and go with an LG and a Samsung, just to make our lives easier. And this is where the problems really began... T-Mobile said they cancelled the iPhone order "no problem." That same night, T-Mobile charged our debit card $475. In addition to the charge for the new phone order. A grand total of $730. In one night.

Switched from AT&T when we moved to Springfield, MO. We live in a "4g" T-Mobile area - Not! Phones have 0-2 bars & usually no signal at all. I have contacted the company many times and now we are looking to use a booster, but why a booster in a 4g area? We have 3 different phones, new and all experience the same thing. Stay away from T-Mobile at all costs in this area. If the booster doesn't work, we are stuck paying over $700 to move to another carrier (because you must pay off your phones… or stay with the company). The booster will only help at home, it won't help with the poor signal elsewhere.

Have been a customer of this company for about 10 years. First time had a problem with their services about 5 years ago, when AT&T was about to buy them out. Not sure if they lost tours but reception is no longer what it has to be. It is horrible. Anyway, recently purchased new Galaxy S6 Edge and now the phone is powering down every time I put it on charger and to get it to power on is a challenge (not usual power on button). Will send you a link if you want to go through all steps.

I was a 15 year customer of Verizon and about a year ago my company assigned me to a project in Nogales Sonora Mexico. In an effort to reduce my monthly cost, I was enticed by T-Mobile's claim that they would payoff your early termination fees and put me on a plan that would save me on my monthly charges. The representative failed to clearly explain that I must submit a copy of my final bill from Verizon within 90 days. I did but when I called to check on the refund, the representative told me that we must have the Verizon bill paid off before they can refund us.

A rep at a store submitted my Sprint bill so they would pay the early termination fee. Or at least they said they did. After two months of waiting for reimbursement, I called to get a status. Turns out, no one submitted it and T-Mobile refuses to let me do it now because I'm past the 60 days. So I asked for a credit on my account to make up for their mistake. They refused. No one even tried to offer me any kind of resolution. They simply said they cannot do anything. Companies can always do something. They just chose not to. Incredibly frustrating and disappointing.

I have been to the T-Mobile shop at Ballston few times, there always was a long wait to get served and always seems that no one wants to help. Few days ago I had to go to the Ballston shop to have the contacts transfer to my new phone, there were hardly any customers, but they kept me waiting. When finally someone came, it was obvious that he did not know what he was doing and of course, the contact were transfer incorrectly.

Returned iPhone 6 by postal service to Forth Worth Texas warehouse. But T-Mobile says they never got anything and they have hand search but nothing has been found! In USPS tracking system it says it was delivered to the warehouse! Now T-Mobile is charging me the iPhone 6!

First let me start by saying I opened an account with T-Mobile on Wednesday, July 08, 2015 because I was unhappy with AT&T high rates and billing practices. It was recommended to me to go to T-Mobile because they have cheaper rates. I went online and checked out T-Mobiles phones and plans. With T-Mobile you have to pay in full for their phones. I decided against spending $700 on a new iPhone when my phone is fairly new. On T-Mobile's website it gives you the option to search for your current phone to see if it is compatible. When you select your phone on the website it says: "Phones that are GSM-capable should work on our network. Most phones from AT&T, plus Apple iPhones 5 & 6 from AT&T, Sprint, and Verizon are GSM capable. See below for more information on confirming whether your device will work at 3G or 4G LTE speeds on our network."

My experience is similar to others. I cancelled my contract with AT&T because T-mobile said they would pay the cancelling cost. I took my bill into the store as soon as I receive it and the employee scanned and uploaded it to the website for me. It was denied because they said they could not see the connection fee on the invoice. Even though there was a line that clearly stated it. This time I sent it myself and circled it. They told me it would take 8 weeks to process. Then they denied it again; this time they said I sent it in too late.

In January of 2015 I switched my family's phone plan to T-Mobile. After receiving our new phones and porting our previous numbers we realized shortly thereafter that the service in our locale was horrible -- despite the fact we live a mere 25 miles north of NYC. After ten day of repeatedly dropped calls and text messages which never seemed to be delivered we contacted T-Mobile and cancelled our plan. Roughly 45 days after having sent the new phones back to their Hardware Receiving Department we received a bill in the mail for $1,450. Upon inquiring about said bill with their Billing Department we discovered that they were in fact attempting to charge us the full market value of the phones we had returned ($1,300 for the phones and $150 for a FULL month's service), but which they had no record of receiving.

I've been with T-Mobile for over 8 years. I should have shopped around earlier. They charge a ridiculous amount for their service. Cricket is another provider in town that is similar to Metro. They offer better service on the same device for $35 a month and that includes taxes. The plan I had was $120 a month! I called in saying that "I am paying way too much and I want to know what you can offer me that is comparable to the Cricket plan." They started bad mouthing Cricket saying I don't know what I'm getting into with them, they'll nickel and dime me on the invoice. (Really? So much so that it will exceed the 3.5 times the cost that T-Mobile charges?!) The rep said he has had friends that tried it and they all hated it and went right back to T-Mobile.

I've had several carriers and just switched to T-Mobile three months ago. They are BY FAR the worst mobile carrier I've ever encountered. When people call me they will get a message saying the network is busy. If they manage to get through, the call gets dropped almost every time. The coverage is practically non-existent. Right in the middle of the 3rd largest city in Missouri and it's very difficult to find coverage. The 4G LTE is a joke. It's slow and glitchy. I gave them the benefit of the doubt and bought a brand new mobile and it made absolutely no difference. I DO NOT recommend T-Mobile. I'm gobsmacked that they are even still in business!

I signed up for a T-Mobile unlimited calling plan, described as "Unlimited talk, text & data while on our network with no overages. Ever. Unlimited international data and text while roaming in 120+ countries and destinations and calls are just $0.20 per minute." The plan cost $80 a month and was described to me as unlimited international calling by the salesman. The first month bill came in at $455, with T-Mobile charging me at a rate of approx $2/minute for international calls in addition to the $80. When I called them, they refused to adjust the bill. I just terminated the service.

I pay $93.15 a month for one phone and 3 gigs of data which lasts 2 weeks! I pay my phone bill early just so I can have my 4G LTE data but it's still so slow even when I have full bars. I feel like I just have 2G at all times. It's irritating and I don't pay that much a month for slow data!

PLEASE DO NOT USE THE 5650 W. Roosevelt Dr location. Employees are selling SIM card numbers at this location. T-Mobile does not have secure controls to protect their customers. T-Mobile offered very little compensation for the breach in service. STAY AWAY.

This company on May 30 had disconnect my phone and before they disconnect my phone I had called and schedule a payment plan. But they regardless disconnect my phone. I called and they said they disconnect my phone because my bank didn't approved transactions, and where is the notification that they claim they send, because I sure didn't received a text from T-Mobile letting me know that the payment wasn't approved. I called and they said I was going to get a credited for been disconnected but when I called today to find out why my bill was $396 they said because I was disconnected fee was still on my bill and I said I'm supposed to get credited and the representative I spoke to said the disconnection fee is only waived once. I'm like then why in the hell didn't the representative I spoke to didn't tell me this before. Everyone who works for this company are bunch of idiots. So now I'm stuck paying 396.

We switched over to T-mobile from AT&T 2 years ago, because of the promise of better service. At the time, where we were living in Brooklyn AT&T had horrible data coverage - constant call drops, and frequently no service. At first, T-Mobile service was much better. However, we moved to a town 1 hour from the city. Lo and behold - no service coverage at all. Friends and family don't even call me at home anymore because it's impossible to have a conversation.

I switch from sprint to T-mobile with the false advertisement that they would pay for my cancellation fee. It result that it takes 8 weeks for them to give you that something that they fail to tell you. Thank to them my credit got all messed up because I didn't know about the aforementioned and I fail to pay sprint. Don't get hooked in their false advertisement. This company is not going to save you money. Remember you pay for what you get. I rather pay more money and get good reception and good service than pay less and get mediocre service. There's a reason we pay to get this service. Corporate Is probably laughing about how many of us they have robbed. Don't join T-Mobile. If you getting good service from other company, don't risk it.

I moved to the Milwaukee area and only have a signal half the time all over the area. Milwaukee has the largest concentration of Fortune 500 in the world. This is just a horrible company. T-mobile does nothing for me to improve the signal and will not discount the bill.

Worst cellphone company in my life, they do not care of their customers, I regret walking in their store.

T-Mobile is a outfit that survives on one principal and one principal alone: SALE BY ANY MEANS! I have experienced some of the most deceptive, misleading, fraudulent service from this company. From "electronically" signing us up for a contract, selling devices that do not work to poor billing, OVERCHARGING, and privacy breaches (sending our bill out to a strangers address for 3 months). The most recent, we have a WiFi "hot spot" device with T-Mobile. The device is a year old. At time of purchase we elected to pay via installment. The device has stopped working, they will not replace and we still owe $78.00 on the device. The advice we received from the T-Mobile rep was to buy another device. I will be filing a legal complaint and I suggest all other victims do the same.

Wondering why T-Mobile does not recognize American Samoa and Guam as US Territories for US rates. Called American Samoa from my T-Mobile through wifi-calling because it said US to US FREE. Found out through my huge bill that American Samoa and Guam is considered under "international" rates. Found this to be ridiculously unfair. There are 4 US Territories: Guam, American Samoa, Puertro Rico and Virgin islands. Called T-Mobile customer service to complain and was told that American Samoa is under international rates $2.75 plus a MINUTE!! Wow!

I have T-Mobile for 1 year and the service is horrible. I get more dropped calls and missed text than any other company I've had. They sent a so-called booster to enhance my service and it's a piece of junk. Even with 4 bars showing on my phone I still experience dropped calls. I am cancelling my service next month because after numerous trips to the T-Mobile store and hours on the with tech support my service is horrible. I regret ever getting T-Mobile. Thank goodness there is no contract. Good riddance T-Mobile - you won't get my business or money ever again.

I had T-Mobile 12 years ago, canceled my 2 lines because of bad service, paid off every single penny of my cancelation fees. Years later they sent me to collection because they said there is still a balance. Unfortunately the bank I had at the time is out of business and I can't proof that I paid them. I still have the confirmation numbers but they say those numbers don't mean anything to them. I filed a complaint with the FCC and I'm just waiting to see what they can do.

First off they say they will pay your ETF but they don't, they reimburse you for them and after I signed all the paperwork they tell me that it takes 6 weeks to receive it. It has been almost a year and after many phone calls now they are saying they didn't get my paperwork and it's too late!!!!!! They have been giving me the runaround for a YEAR and refuse to pay me back for my ETFs. If I would have known I never would have switched. Now my old bill is in collections and has hurt my credit because I didn't get the reimbursement I was promised by T-Mobile to pay my other bill....

I went to a T-Mobile store in my area with the intent to switch my service to them after being with AT&T for the last five years. I ended up not switching and this is why. First of all, the trade-in values for the phones we were trading in were all way too low. $116 for an LG G3 that I had barely had a month? Don't think so. The second issue was the internet speed. A speed test was done with my phone versus the salesman's T-Mobile phone. AT&T blew them out of the water right there in their store! Third and final reason, the switching fees. If I have to wait another 8 weeks to get the money for old phones, how am I supposed to pay off that big, final bill? It's in my name on my credit and has to be paid, but T-Mobile doesn't give you any guarantees on when you will get your refund to pay your final bill to pay off your old carrier. Sorry, T-Mobile - Too many question marks for me. I'm glad I stayed with AT&T.

I order the Galaxy s6 from T-Mobile and received the phone. It's been a week now since I've been using the phone it starts to overheat. I called them to inform them about what is supposed to be a brand new phone and to my surprise the rep informed me I would have to pay $359 I order for them to send me a phone which would be refunded once they received the refurbished phone they sent me claiming to be new!!!

A payment for 339.84 for a total of 679.68. I spoke to a representative who apologized for the mistake and said 339.84 would be credited to my account within 72 hours. It was not credited to my account on the day it was supposed to be so I called T-Mobile. Spoke to a supervisor and she said I had to call my bank. Long story short T-Mobile representatives are not trained very well. The supervisors are even worse. Go with Verizon. Beware of T-Mobile.

We have been customers since 1999! We are paying out of our noses for a 4 phone plan. Family plan won't help us because I have a grandfathered hot spot plan. This JUMP program is for the birds, an absolute rip off----bring back the upgrades. Today I went into the store to get my 11 year old's phone number switched from a small SIM card to a larger one... He wants to switch from the horrible Windows Nokia phone I was talked into years ago to my 15 year old's old sidekick, they of course hold different size SIM cards. He said you can buy one for $15 dollars... I don't think so!

Had 2 sales representatives from T-Mobile visit our office 2 weeks ago trying to sell business accounts. The one woman told me that since I worked for the business I would qualify for the same deals. After talking with her about this my main concern was cell coverage out in the western states as I travel out there to visit family. She assured me that T-Mobile's coverage would be great out there so I went with their plan. Last night I went to a corporate T-Mobile store to set up my phone and was told these people who came to my office were in fact not T-Mobile employees but were a 3rd party contractor for T-Mobile and that the areas that I visit would not have any coverage with T-Mobile. When I called to cancel my service they told me I would have to pay them $750.00 for a phone that I have not used. I feel lied to and robbed.

After being a customer for almost 5 years I went in a new t-mobile store in dorchester (1493 dot ave). Instead of jumping they put my order in as an upgrade. The rep was rushing me and didn't answer my questions about my new bill. I never traded in my old phone. I was paying for two phones as I paid for phone in my bill instead of paying for the device. When I went in the very next day with my receipt I stayed in the store 3 hours! To have to call the t-mobile 1 877 number for them to help. The store couldn't refund it and do the purchase over even though I have 15 days to do so. No manager was around after 3 hours of waiting to waive my restocking fee. And the guy kept telling me to go to another t-mobile store!!!

I purchased a prepaid two month contract with T-mobile. Within 2 weeks, problems developed. By June 26, the battery was totally dead. No replacements available. No service. I spoke with customer service reps, who promised me a replacement phone for free. The store at Castleton Square, 6020 E. 82nd in Indianapolis, IN refused, asked for an additional payment of 50.00. I refused. Now no service and no phone. I now have no service, and I want to ask for a return of my funds.

I was a T-Mobile customer for 13 yrs. For the most part I didn't have any issues with them until the last 3 yrs. Over the last 3 yrs I would not receive text messages or phone calls from people trying to reach me. There were also issues with people not receiving my calls or text messages. This happened frequently, 2-3 times a month I would have entire days where I would not get calls or texts and my friends, family and colleagues would have to use Facebook or call my work to reach me. I switched sim cards and cell phones but still had the issue. I finally switched carriers in the end of May 2015. I knew that I had a balance due but was unable to access my account online as soon as my number was ported over to my new provider. I had signed up for paperless billing years ago so I didn't have a bill laying around with my account number on it.

Reception was bad after I started so I bought a new phone. Still dropping calls 4 - 5 times per day. Brought home two Signal Boosters... Calls to neighbor came up 'out of area'. Will only give me $40 to return 2 mo. old $199 phone. Bills me $28 more than per month sales agreement. Strangely uninterested in customer experience!

I have never written a review in my entire life. T-Mobile deserves an award for pushing me to create an account and write a review. I moved to Ohio a few months back and I switched network providers from AT&T to T-Mobile and since the time I have moved here the network coverage has been extremely **. I get no coverage in my office which is in the first floor and I have to keep my phone at a designated spot to get a faint coverage. I have now resorted to using the web apps to text since I cannot use SMS anymore because there is no coverage! All the important calls to my phone during office hours are directed to voice mails. Then when I get back home which is 5 mins from work the saga repeats. I have lived in different countries and used different carriers and this is by far the worst. I have now applied for AT&T again and hope they approve the transfer. Please do yourself a favor and stay away. It's not worth the heartache to save $5.

Canceled my account per their terms and after only a week of activation, I returned all the equipment. They continue to bill me for equipment and the first month's charges. This company's mission is to rip you off before you figure it out. Disreputable!

I have been w/ T-Mobile since '07 as well as sister and son also joined. For about $100 just for my ph w/ scheme scripts the reps give, they told me 2 yrs ago there is fraud/illegal activity on my ph #. So I got rid of Samsung 3, got new #, made police report, fraud continued w/ new # still. Hired a lawyer, MIA. Ongoing problems, scheme mobile sold my ph # during unresolved case. 50/50 reps nice - very rude. I have never been able to manage my acct., there is always a problem. Besides losing $biz, friends, extreme anguish, turned into physical problems from ALL the run around Schemobile has done for me and my family.

I cancelled my line in August of 2012 due to being military and being deployed overseas for at least 3 years. I was promised a final bill, never received. I had my CC on file, so I figured they billed it but was deployed so I was unable to check it. Never heard anything so figured, what the heck, it's taken care of. Now they're on my credit report, they've sent the account to collections, I've had 3 reps give me different balances that are due and I cannot get 1 person to send me an itemized bill. All I get are promises to have someone from their internal collections dept call me within 3 days. Still hasn't happened. STAY AWAY FROM T-MOBILE!

It started maybe 2 years ago, I lost my phone and got a new replacement. After sometime the phone started to give me problems (battery dies quickly, and phone will shut off/restart on its own - multiple times) so after some troubleshooting T-Mobile offered to send me a refurbished phone. After I receive the refurbished phone, the battery problem continued. The battery dies out quickly and phone will overheat. After more troubleshooting T-Mobile send me a battery, but the problem continued (battery dies quickly and heats up.) Now they wanted to send me another refurbished phone, so I plead to many members to see if they can send me a new phone and the last rep I spoke to told me he'll note for the request and it'll be a very high chance (80%) I'll get one.

I signed up with T-mobile after my Verizon bill got too high. They bought out my contract which was good. The coverage is lousy and from the very start I had issues with a low signal strength at my home. The signal improved after some time at home but whenever I left the metro area and traveled into the country I have none to little phone signal and no 4G data.

I purchased an iPhone 5 recently from T-Mobile because I wanted a camera attachment that only worked with the iPhone 5. Part of the selling of the service and the phone was that the plan allowed free wifi calling as long as the phone was on a network. I purchased the phone and signed up for the plan with this in mind. Later I went to a T-Mobile store to have my data ported over from my old phone. I was told that the plan I had would not allow some of the features I was told and upsold (back to where I thought I started). Later I contacted T-Mobile phone service because the number did not port over. I found out they made a mistake and it would take an extra day.

Turned in all required documents for T-Mobile to pay my early cancellation fee with Sprint. Reimburse department said it could of got lost in the mail. And time has run out. Therefore, they will not pay my reimbursement fee like how they are advertising. Two phone total amount early termination fees I paid 400 dollars.

I called customer service a while back to schedule a payment. I have been unemployed since April and am behind on payments. I set one up for tomorrow as I was supposed to get paid but my direct deposit got messed up. I called today to have the payment moved to next week Tuesday when I know there will be money available. The rep I spoke to was very rude. He told me he could remove my debit card and give me until Sunday at 11:59 pm to make my payment. How does that help? It doesn't. So I told him I won't have money until Tuesday. The rep got really mean with me and told me I was told that I couldn't change the payment. I was not told. I record my phone calls too so I listened and no one advised me of that. This is BS.

I use to use T-Mobile hotspot while attending school. I canceled the service after school was completed. Four months later I received an email from T-Mobile thanking me for the payment. I immediately called T-Mobile and tried explaining to them that I did not authorize that transaction and I would like a refund. I was hung up on twice and transferred to 8 different people - while being on the phone for an hour. The issue was still not resolved and I was told that I could only get a refund to use for the account at a later time. I didn't like the service when I had it so why would I want a credit to use in the future? I had to call my bank to dispute the charge because T-Mobile would not give me a refund after the transaction was fraudulent. Whoever made the transaction on the account was even able to change the telephone number. SMH and pissed.

I have been with T-Mobile for over 10 years. I recently upgraded my phone to iPhone 6 plus.. I had iPhone 5S before and DATA worked fine. Now since I had the 6 plus my data network is horrible - I usually get 0.6 MGBITs of download speed. I can't even load one page.. I called and called - every time I call they try upsell me new data plan which costs more and nothing changes. I have had with them.. My ten years as loyal customer is coming to end..

I live near 3 T-Mobile stores. One at the Mall of America, Bloomington, MN, one on Ford Parkway, St Paul, MN and one on 66th St, Richfield, MN. The stores at the MOA and on Ford Parkway have always been courteous, helpful and respectful. Because it's most convenient, I have recently visited the store in Richfield 3 times. Each time was terrible. The employees are incompetent and disrespectful. The girl who sold me my phone didn't understand anything about it and couldn't answer my questions. She also had no idea how to transfer my contacts from the old phone to the new one. It took forever for her to admit she didn't know how and finally asked for help.

My husband and I received a text message stating we had to upgrade our phones or at some point they would not work like they had. I went in first was upset because our money is tight but was surprised it would cost me nothing and I'd get a new phone. I understand now why it cost me nothing. The phones we both had worked very well these new phones are JUNK. We cannot make calls from our home or work or on the road. All we get is a screen that says Emergency calls only ok or no mobile service available, what? I have called spent hours on the phone, asked for supervisor they can't find one, went in to main store only to have a trouble ticket written up for the third time and nothing.

My LG G2 was having problem opening apps. I called T-Mobile customer service to reset the phone, see if there something I could to keep my new phone. There was nothing we could do, the phone stay the same. She told me to send it back to them and they will send me a new phone. Then after one month, I got a letter stating the phone I return has liquid damage. I called back T-Mobile, I told rep this couldn't be - the phone I return never was near any liquid. I ask if I could get a picture of the phone with liquid damage. They send me a picture, a blurry picture - it doesn't even show the part that was wet.

T-mobile is the worst company I have ever dealt with. My family changed over to T-mobile in Feb.15. We ported 4 lines over, and were promised a prepaid visa for early termination fees for changing over. My daughter's family had a different carrier than I did, and they paid for their etfs. Mine, however, they haven't paid, because we didn't submit the right paper work showing the etf, or so they say. Clearly they do whatever they can to get out of paying. I sent them a paper copy of the page showing my etf, I even highlighted it. I have corresponded with them through email about why I haven't received the visa, it's just one excuse after another.