T-Mobile Reviews

I signed up for 3 phones (at the time there were 2 year contracts). Kept the phones for the 2 years, but after the 1st year, I needed a new phone. They never told me when you get a new one, you are signing up for another 2 years. The service was TERRIBLE and too expensive, so after many discussions with them, I took my business elsewhere. T-Mobile sent me a final bill totaling almost $600. I assumed it was the bill including the 1 contract I broke (since the other 2 phones on the account never got renewed).

Be careful switching your cell phone pkg. The old saying is the grass greener on the other side. Well the damn grass was completely dead. I switched to T-Mobile. They told me my device would work on the service no problem so I switched on 16 Jan. From that date till 31st of Jan. I had nothing but problems maybe one good day. They sent me a booster for my home that did not work so on the 30th I decided to just go get a new phone from them 217.00 dollars. Worked good. Service all day. Sunday night a new phone decided to go haywire. Tech dept. at T-Mobile said, "Well sorry you just got a bad phone." Have to return it. Get another one.

I was a customer with T-Mobile about 4 years with the rates becoming expensive. I decided to Change to another cell phone provider. Contacted T-Mobile customer Service to close account, was told that I currently had a 100+ dollar credit on the account and that I would be receiving a refund check in the mail the first week in January. They stated if I received a bill to discard it as the account was closed and I had a credit. About a week later I received a bill for $36 for the account in question so I discarded it and was wondering where the refund of my credit check was.

My family and I have been T-Mobile customers for well over 14 years now and as the years go on, their service continues to deteriorate. It's a rare occasion that I encounter an informed and friendly representative on the phone. I have spent 20hrs+ on the phone trying to get my bill explained to me correctly and get my questions answered in the last year... Calls to them should be 15 minutes tops unless you are looking at new plans or anything of the sort. They are rarely able to fix my actual problems with my bills and I just get so fed up and tired of talking on the phone that I give up. I usually don't have a short temper but the amount of times I have lost my head dealing with them is countless. They treat you like an idiot and argue with you even when you are right. When they are wrong, they don't admit it and they just push the focus onto another topic. Untrustworthy.

They don't even deserve one star. Last October my wife took advantage of the iPhone 7 promotion. She was told that she would receive $45 for her iPhone 5s and would receive an additional credit of $30 per month for 24 months. Credit was to begin 2 months after purchase of phone. Initially there was no mention of any requirement to switch phone plans - not a word.

T-Mobile sales reps came to me with a promotion of Free Samsung galaxy on 5 phones. After one month I discovered that the phones were not free as there was an EIP plan for the phones to be paid for monthly. They also lied that the data was unlimited and never slows down. All they needed was a sale. Truth is that there is no free promotion with T-Mobile. My bill was to be $100 monthly but first one came $263. Moving out of T-Mobile after 26 days. Never recommend it to anyone. When you hear of promotion from T-Mobile please it is pure lies. Run away else you will regret. Bye bye T-Mobile after 3 weeks.

I switched from another cell phone provider to these crooks. My reception was the worse - text messages would go through, bad reception, the problems went on. The customer service woman couldn't hear me when I called her to complain. I paid for the third month for the $25 announced in the store, because I had to keep the phone on in order to transfer to another provider. They would turn my phone back on. When I called, the man lied to me and said that $25 dollars plans were no longer in place (lie - they were announced in all the stores) and I had to pay the full amount of $42 like I had before. I paid for the full amount and twenty four hours later I called and asked for a refund. The woman on the phone told me she couldn't refund. Luckily I had paid with my credit card. I called my credit card company and they got my money back through the disputes department.

T-mobile always like give you a wrong bill. If you can't find it and they win the money. Why do they never charge me less? I don't remember how many time is it T-mobile make wrong bills. But every time they charge you wrong and you contacted them to tell them it will takes at one hour to explain and spend another hour to wait their response. Then T-mobile will tell you they will fix the next bill. At next bill, I found the problem still there. Then repeat the process again. The only difference will be the rep will tell you it need 2-3 bill cycle to fix it. Before t-mobile fix it, you need to pay the extra bills. When does t-mobile fix the problem. Nobody knows even their employees.

It looks like is a good Company because Plans are cheap but data is still expensive and phones are ridiculously pricey. Signal coverage is real bad. It drops constantly and even in open places signal is lost and people can't hear you. Asking for too many Rights on your device. If you choose get your bills by mail, bill comes too late I mean with just the 10 days before due day. Customer Services is very good.

I have had the worst experience with T-Mobile and their customer service reps. They lied to me when they came into my office with their "promotion". They said I would not have to do anything to transfer from the carrier I had to them. And that was a lie. They said they would pay my last bill with the last carrier and anything that was owed on the phone that I had and they lied about that too. My last phone was worth more than the stupid rebate they want to give me. My phone was $700.00 and want to give me a rebate of 300. Total cons and frauds!!! I am so NOT SATISFIED WITH T-Mobile and all the idiots working in the customer service dept. they never answer the phones they put you on hold forever and if you hang up and call back they make notes and make you wait even longer. I HATE T-Mobile!! I regret ever changing to their service.

I have the same experience as the gentleman below. It is illegal, it is a scam, and they've messed with the wrong person - will be taking legal action!! I've been to T-Mobile over 10 times in the past 3 months to try and solve this issue. Each time, they have 100% assured me the problem has been fixed and they are terrible sorry; however, NO CHANGE was made and I was completely lied to.

I encourage everyone to find a better phone company if you currently have T-Mobile. If you are looking for a new service T-Mobile is not it. I have read some of the reviews and I do agree with some of them. Their service is terrible right along with their customer service. When you have to call 3 TIMES for an error to be fixed then there is a problem. Yes, the error for each month was attempted to be corrected, but I don't believe it was fully corrected. After all the trouble, it's not worth arguing with them because they let employees make silly errors.

One of the phones on my line screen went black and wouldn't turn back on so I call T-mobile and because it was a malfunction I was told I would have no charge since it was covered by warranty then they tell me that they would have a phone ready tomorrow anytime after 4:00 pm so the next day I go and to my surprise the phone wasn't there and the Employees have no idea what I'm talking about. I go the next day but before I made sure that the phone would be there this time by calling tech support after over 20 minutes of waiting on hold and tech support making sure the phone was there making it seem like it was rocket science or something; anyway I get there and they charge me 5 dollars after I took the time out of my day and wasted my gas to go drive over there, T-Mobile decides to charge me 5 dollars? Yeah it isn't really much money but the point is I shouldn't have been charged at all. Ridiculous.

I've been disconnected from T-Mobile for about 2 months now and last month they didn't take any money from me but yesterday, they withdrew $54 from my bank account and I'm not even on auto pay with them (since I was on a prepaid plan with them). They never sent me an email or text, they just basically robbed me and that money was for my insurance bill that I have until 2 days to pay! This isn't the first time they've taken my money from me either. I've lost a total of around $60 or more because they didn't want to refund me or anything and when I tried calling them to get this straightened out, it said I had to reactivate my account which I don't want to of since I have a new cell phone provider! This is just highway robbery to me and I'm sick of having to deal with T-Mobile even though I don't use them anymore!

Yesterday my problem with T-mobile ended thanks to a very kind representative by name of Ashley. She looked up my account she verified the promotion from January 2016. Unlike all the other representatives from the store, on the phone, even a corporate representative denied having a promotion like the I said in January 2016. They made me feel so violated and disgusted like I was out to cheat them. Well, I did plan on leaving T-mobile in August but thanks to Ms. Ashley I'm staying. She restored my faith in T-mobile again she was so kind and understanding everything that a customer representative should be. Funny thing is I called about my new bill cause it went up and she felt my frustration and she asked to explain what happened in the past for me to be so disgusted with T-mobile. She automatically looked into it and verified everything I saying she proved that I wasn't lying about the promotion and that the store representative did cheat me he sold me the 2 iPhones on the regular sales price. Well Ashley give some credit for it she did the best she could and I will forever be grateful and I will forever remember Ms. Ashley ** because customer service is not what it should be. Most of the representatives are trained to lie and scam, cheat they don't care all that matters is to make sales and get a high commission for it. They have no dignity but Ashley is different she told me she knows what it's like to be a customer and she wouldn't want someone to cheat her like I was cheated. She is 1 in a million T-mobile is very blessed to have her they need to give her a bigger position like training people, to be honest. Anyways I'm very happy with the outcome to thank you, Ashley, for restoring my faith in T-mobile again. And for everyone out there who's had a bad experience with T-mobile or any other company I hope you meet someone like Ashley cause it means there's still hope for great customer service.

I transferred my phone number to T-Mobile because I was traveling out of the country and wanted to have internet. They promised me I will have internet with no problem, and they also promised me that by switching my phone number with them they will pay off Sprint, and I won't have to worry about my last bill or whatever cancellation fee they were charging me.

About a year ago my wife and I joined our T-Mobile accounts and arranged with representative to have all her info and payments transferred to my account. When I said ALL charges to be transferred it was confirmed by the customer rep that this is all done and we have nothing to worry about. About 7 months later my wife gets a phone call from T-Mobile that she missed last 6-7 payments for her iPhone and it will go to collection if she does not pay back due amount. She right away told them that she will pay all of it but was told that she needs to call different company to make payment because that's the way it should be done. My wife being a good person she is, she never questioned it and called company that had her set up a payment plan.

When purchasing 4 phones as a family plan, I was told I would pay less than $200 a month, $30 per line, plus about $60 in equipment, that's about $180 monthly. When I received my bill, it was for $260.74 a month. Nobody can show me a breakdown of my bill that explains this price. The salespeople in the store tell me I have to apply for rebates, and that will take the price down closer to $200 a month. I called customer service and they allowed $30 in rebates for bringing 3 lines from other carriers, but cannot apply those rebates immediately, It will take a couple months, I'm told.

I had been with Verizon for almost 20 years so switching to T-Mobile was a very hard decision and turned out to be a painful-frustrating process. I did not get the promotions I was quoted over the phone. I called them multiple times invested multiple hours. Customer service just really didn't seem to care they could see the problems but they said their computer just wouldn't let them fix it and give me the promotion and monthly phone rates that I was quoted so now I'm stuck paying a bill higher than I agreed to. Extremely frustrating I feel like they scammed me which I would not expect from a company as large as T-Mobile and I have never written a complaint my life. I'm not that person. This is the honest truth just beware.

A week from now I ordered a phone from T-Mobile's website, only to find it took them three days to realize it, having to wait for a couple more days from now, without a phone to use. I was not able to do the overnight shipping due to the fact I ordered it after 5 pm. I'm pissed that this is taking this long for something that doesn't even weigh 2 pounds. NEVER will I order something from their website again. **

I recently went in to a T-Mobile store to purchase a new phone. When we went to the counter the representative asked us if we wanted a screen protector and a case for our phones. I explained that I thought their retail prices too high and I would be buying elsewhere. The T-Mobile Employee then told me that both the protector and case would be free. I asked, "How was this some sort of sale for getting a new phone?" He said, "It would be." We proceeded. At the end of the transaction my wife, always double-checking everything, asked for our monthly payment. She knew what it should be, but we were told something way higher. We asked what was bringing the payment up. We were adding phones, which should have been X, and dropping their Jump! program which should have lowered it by Y.

I have been with most of the other major carriers and have been a T-Mobile customer for >10 years. Their service inside the buildings may not be as robust as some others, but the customer service more than makes up for it. They have always been responsive and helpful either in person or on the phone. Otherwise I wouldn't stay.

I bought the s5 and the next day had to have it replaced 3 times because the phone would randomly flash to static screen. I had the phone for 1 year and during that time the phone has been replace 5 times for the same issue - static on screen for no reason. Now I have to pay 150 to have phone replaced when the phone is no longer worth even that. Complete ripoff. Horrible service. Cell phone defective. Now am left with no phone and I lost the money I paid for the phone for the month because to close the account they cut my service right away even though I paid the month. Very dissatisfied. Will make sure no family member goes to T-Mobile companies like this. Only take advantage of customers who work hard to buy the product. They should not be in service. They do not appreciate their customers.

I have an iphone & have no service most of the time. If I wasn't in a 2 year contract I'd just not pay. I make trips to California often & in a 6 1/2 hr drive I don't have service for a total of 3 hours. I switched from Sprint because it was supposed to be cheaper & better & it's not either of those things. I hate T-Mobile.

I called in to inquire about my bill and the rep lie to me to about the new plan rates went up over 200.00 for 2 lines. Customer service lead Patrick said he was going to pull the phone call then advised he couldn't pull the call can't credit me for the $49.00 extra I spent.

Unbelievable! I have been with T-Mobile for 14 years. Had to get a new phone because mine was not working. The replacement I received was not working either and I noticed a crack in the screen. When I called they told me all of their phones are inspected and pretty much told me I caused the crack and I was not being truthful. I couldn't even see the crack until I was outside in the sunlight and happened to be holding it at an angle. They refused to help me. The person I talked to was very rude and unaccommodating. So Verizon here I come!!

I have been with T-Mobile for over 3 years and I have spent the whole time, from the time I switched from Metro PCS to T-Mobile to the present. When I did, the first thing that happened was I had to give up unlimited data on two phones in order to keep the same basic amount of money I was paying Metro PCS the same (around $130-135) with T-Mobile. What I got was 2 LG L90'S for $228.00 a piece. One with unlimited data and one with 1G of high speed data. I was perturbed that I couldn't get the same deal for $20.00 more plus tax since I was financing both phones for $10.00 a month a piece, but the price for both phones unlimited was much higher! I'm on fixed income. At the time I switched I was getting $710.00 a month. I get a whopping $735 with the cost of living increase I've received the past almost 4 years that I've been getting SSI. (No increase last year and a generous $2.00 from Obama this year.)

Spotty service - but I live in a very rural area so I can't expect great service w/ any other wireless service. I've tried other wireless companies - but it's always the same service = poor!

I've been a T-Mobile customer for a few years. They recently debited over my billed amount from my account. When I called CS, the rep (Ralph) informed me they did overcharge my account and they could not refund my money, but I could use the overpayment as a credit towards my next bill. When asked to speak with a supervisor I was informed she was busy, so I didn't get to speak with a manager. I asked for the disconnect department, the rep was nice but she didn't fight for my continued service. No "we'll refund your acct", no type of saving resolution offered. So ultimately I have disconnected my service and I'm going elsewhere. I would not recommend T-Mobile because I wouldn't want anyone else having monies stolen out of their acct like I experienced. Thanks T-Mobile but No Thanks!! Sarcasm Dripping.

T-Mobile has poor connectivity, unreliable service and coverage area. They have poor sales tactics, always train local store to push new phone sales instead of improving connectivity. Also, the government should not allow locking of company specific network. It should be like Europe or Asia, people are free to buy any phone and sims card. Even a communist country like China has freer cellphone market and choices for consumers.

I was a customer of another phone company for almost four years, never late on payments and it only took one time for the customer service people to annoy me and I changed to T-Mobile. I was very happy with the early termination fee BUT once approved I found out online it states within 24 hours for the cyber MasterCard and 4-6 weeks for the plastic card. I waited three days and finally called and was told by T-Mobile customer service that is AFTER 25 days of having a T-Mobile Account. The 'blah blah' speech about a new system and upgrading with correct information but I will have to wait 25 days and then 24 hours after that.

I went to T-Mobile for a promotion that included a free line of service and I upgraded two lines, in which I traded two phones for the credit. The salesperson told me my final bill was going to be $261 every month. When I received my first bill it came up $385. I went to the store again and was there for two hours, they called headquarters and went through my plan right in front of me, and told they made a mistake and everything was fixed. They charge me only $220 for the first bill supposedly because of my troubles. Second bill came again now $353 plus they the balance transfer of the first bill since they said I did not pay the total amount.

T-Mobile is very deceiving about coverage. No coverage when you are in a building. Spotty coverage in the Roanoke area. They even sell phones where there is NO service. Contact them and you get the same response, "Technicians are working in your area." Support is based in India.

I have been a customer with T-Mobile for over 10 years. Several months ago I purchased an iPhone at the T-mobile store in Fort Myers Florida. The clerk offered me a "free" tablet. I asked him what the catch was. He said there was no catch, but I would have to pay $10 a month for 6 months for service. I contemplated not taking it, because we only use apple products and it wasn't really worth $60. I ended up taking it. Recently I called T-mobile to discuss adding an additional line and I just happened to ask how much longer I had to pay on the tablet. I thought I'd have 3 or 4 payments left. I was shocked to find out that I had to pay $10 a month for 24 months. I found out that they get a commission for each tablet they sell at the store. I was totally lied to. When I spoke to someone at the customer loyalty department, they basically told me they were sorry that I'd been given the wrong information, but they could not do anything for me.

Unsuccessful to respond to issues about mistrust and adjust bill or reimburse fraudulent charges by an international caller reported previously even to F.B.I. They allowed a foreign scam to reverse charges on my account! Even when I declined and blocked calls. I called and asked to reimburse me! They said they would call me back. Never did and drafted another payment instead! I still want my money back and damages for mistrust.

Store representatives are rude, call center reps are rude! They LIE, they are seriously crooks and the service sucks!!! They lost my business today and I will tell everyone I know to NEVER do business with this company.

T-MOBILE UPGRADED THEIR TOWER FROM 4-G TO SOMETHING ELSE. I complained, that we were having trouble with our phones, several times. After about a month of complaining, they informed me, that our phones needed to be upgraded, to work with the new tower set up. They said they would credit my account, BUT I received a bill for what they say I owe. I called T-Mobile again, and the person I was talking to, said that was the bill, and she could not do anything for me. They were slow and little help with my phone and phone transfer to **. Sorry to end a long history with T-mobile, with such crappy service at the end.

Slowing to 2g at approx 21 days into the cycle when an unlimited pkg is purchased. I have extra available on my bill however they still slow down. I am disappointed that there are not packages available at a reasonable cost for the average citizen unless they try to tether their phone. $35 per month for the service seems reasonable. We use the internet for most entertainment and we pay for a portion of this already in fees for the services.

I have been marketing my business for weeks using my phone number front and center for contact by possible new clients. So today I find out from an email from a former colleague that some guy is answering my phone and says he doesn't know me. So it seems T-Mobile has been my forwarding calls and voice mails from my phone number to another unrelated phone number. How is this possible when I didn't ask or want for this? Did some random employee punk me anonymously? I never set up the forwarding and never intended that my business calls go to a complete stranger. Is it possible T-Mobile is just too big that it can no longer manage the needs of a small business. I feel harmed. I feel duped. I am angry I wasted so much of my time, energy, and money trying to growing my business that didn't have a chance to work because of T-Mobile's negligence forwarding my number in error.

We never received notification our govt discount was expiring until the bill came. Called and they told us they would not revise the current invoice but to renew our discount online and it would apply to the next bill. Next bill came around (still no discount) and we were told that it was because we renewed in the middle of the cycle and it would show up next month. Another month rolls around (no discount) and we were to try renewing again. See a pattern here? Then next month rolls around - same crap about it showing up on the next pay cycle. Called today as the next bill came out once again with no discount and they told us to renew again. BEYOND frustrated with them. Do not recommend if you have a discount you want to use - they are not willing to take responsibility if they mess up on their end and will not fix the bill.

When I went on my account it said I bought a PRE CERT PHONE which I did not ask them to prove that I did not and they could not. So I broke my phone called and went to T-Mobile. Got 5 different answers from 5 different reps about the insurance. For 2 days I was going back and forth with them. I was, and stress WAS, a customer for 9 years. I was told I had it through the JUMP program then was told I did not have insurance through that jump program then I was told yeah put a claim in and it was denied. THEY SUCK. Incompetent, deceitful, need retrained to do their jobs right. I went to SPRINT and love it.

The experience with Tmobile is terrible after my attempt and tried talking to 3 Tmobile Customer Service Rep. I was tossed 3 times in a row after explaining 3 times that I had made a settlement with AmSher Collection back in November of 2016 and now here is January 2017 they have blocked my phone and they are still trying to charge me a balance of $98.00 and some change after 3 months of a paid in full settlement.

I can use it with ease. I learned how to use it through my son and I love it. I enjoy using it for calling and sending Gmail to my friends. I have many apps to choose from and unlimited data. This things are very important to me. Also I have some games that I enjoy playing. The next best thing is texting. I do that a lot more than talking on it but all in all it is secure so I recommend it highly to anyone who is looking for a provider.

I saw a free upgrade on my device and signed up online for the free upgrade. However I saw a trade-in value of 0$ when I was processing it, and called in to the T-Mobile agent. They assured me, I would get full value for my trade-in, so I went ahead and processed it. On completion, I received an email again saying that the trade-in value was 0$... Which worried me again, so I called in and talked to another customer rep to cancel my trade-in and they assured me again that I would get full value and that there was no need to cancel it.

When we switched over to T-Mobile, it seemed like a great deal. We were promised the same bill amount every month and great coverage. LIES. The actual cell service was awful, calls were constantly dropped, and on top of that our bill climbed higher and higher every month with hidden fees and customer service claimed they had a right to add fees any time, regardless of the fact we were promised that would not happen.

Well, first of all. I had emailed the owner of T-Mobile and had not gotten a response as of yet. But I had an account with them and was not able to pay. Mind you, I couldn't pay because of financial hardships. I called the collections department to come to an agreement on the amount I need to pay. It was $ 379.00. The customer service agent would not connect me with anyone and was trying to out talk me. And had a heavy accent so I could not really understand what she was saying. So she hung up. I decided to get my credit report instead. Come to find out I have two other accounts the are on there as well. And I would like to know how is there two other accounts when I only had one that was past due, the other two are over 700 dollars a piece. WOW! How is that even possible? I am really angry. All I wanted was to pay off my bill and start new service. But what can I do with all this other stuff going on?

The people here where I am currently located, the store on 192 - are RUDE as ever and again, sometimes the hold times are ridiculous. Then they refer you to a tech, then the tech refers you to Samsung - Samsung tells me nothing they can do, I should go back to store. I have four times!!! Then they refer you to Google/Nexus - because they had reset the phone entirely, I went to Best Buy to a Samsung agent and he was kind enough to find them! Phone is brand new... Just bought for a lot of $$$ in Sept. 2016.

I used T mobile for my iPad traveling for two months. That worked well, but when I returned home, I had miserably slow service and streaming was impossible. This was in my home in a good size town. They said they'd send me a free booster. That turned into a big mess as they couldn't get the booster to me. I had also tried the phone. That lasted two days without service unless I stood on the curb in front of my house and I called and cancelled service. Aside from inadequate service, the customer service has been bad. Several instances of saying they would do something and not doing it. I just called to question why I'm still being billed for the phone I cancelled 2 months ago, and the girl was useless as the rest. The only help I've gotten that was dependable was from the local T-Mobile store. If you use them, I'd definitely go for live help instead of calling.

I ordered two LG Stylo 2's on December 12 over the phone. I quickly changed my mind about the phones and called in 1 hour after I had placed the order. I was told the orders have already gone through and they cannot be altered or canceled. I was advised by a representative of T-Mobile to refuse delivery of the phones when UPS arrives.

This is a total scam. They received on my trade in iPhone 6 and I received a credit of $150 on 10/18. I've been getting charge $30 without any credits. I called every months to ask for the credits and representatives kept telling me that I should received them the following month because it takes at least 2 months cycle to show up. I called again before Christmas and the lady said she will look into and call me back in 7 days. She called me back on 12/30 and said that I should get $30 credits each month and get the credits back for the previous months. However, I received a bill few days ago and credits still not showing. I called in again today and talked to a supervisor and she told me that I will NOT get any credits beside the first initial $150 because my phone has water damage.

The carrier has over charged us on our phone lease for 1 year now. They have not corrected and it appears won't be correcting. Approximately 1 year ago we jumped from Sprint to T-mobile. We received $800. In gift cards to compensate for the cost of terming Sprint. We went with three 6s and one 6s plus; lease payments were $14 for 6s and $19 for the plus. To date they have charged us full lease price. I sent a payment in indicating they were in breach of contract; and until the billing was fixed I would not pay. Well they disconnected our service twice, 120 fee twice and they still won't fix the lease fees.

When I changed from iPhone 6 to 7 no one told me that lease will again be for another 18 months, So I am paying since July 2015 and will pay till April 2018 just for one iPhone. This is pathetic, they fool people and don't give relevant information. DON'T GO FOR T-MOBILE - they are hopeless.

November 20, 2016 at T-Mobile Store in Utica, Michigan. Like many marketing strategies, T-Mobile had a promotional offer for additional two lines for free with extra two devices (cell phone and iPad) which you pay for $328 & $239.99 respectively. You get statement credits for the devices each statement bill. Our original plan was the family and friends plan with 6gb data plan and unlimited text and call within US & Canada. According to the store representative, we only have to pay one time for the two SIM starter kit which is for $40 and add $10 extra for the two lines on our regular monthly subscription. Our regular monthly bill was for $112 which we expect to only change to $122 with the extra $10 for the upgrade to T-Mobile One plan. As told by the representative, the new plan has unlimited text, unlimited data and unlimited call in 150 countries.

Here it goes: I ordered a BOGO offer for Galaxy S7 on December 24-2017 and for sure nothing is without a catch. I added the extra line and they charged me the downpayment on both phones and told me the phones will ship separately in 2 orders between Dec 26 and Jan 3, which wasn't a problem. On Dec 26 I got 2 emails that the shipping labels for the orders was created. I followed the tracking the day after and saw updates on one of them but not the other. On Dec 28 I received one of the phones (the free phone, because the color was different) and still no tracking updates on the paid phone and new line, so I called T-Mobile. And since Dec 28 till today Jan 5 I have been calling T-Mobile daily, went through all the different departments from sales to customer service to loyalty to everyone and still can't get a solution.

We have had T-Mobile for 6+ years. The services don't work or work poorly randomly. When called they said the problem was their towers. Then towers were fixed and equipment doesn't work with towers. They never notified customers. We went to store and they told us this problem after years of calling Corp T-Mobile to no avail. We contacted T-Mobile when we found out true issue. T-Mobile refused to replace defective equipment but has always expected payment for all services even when they don't work or work right. T-Mobile is corrupt.

Friendly, courteous, helpful customer service representatives. Problem solvers. Lost/temporarily misplaced my cell phone manual, needed instructions to accomplish task for downloading photo album to desktop -- walked me through instructions and waited to ensure it worked properly.

Don't buy their insurance. They send you back a used phone, not a new one like you lost or was stolen. That's their policy to screw you. I am leaving T-Mobile, and buying 2nd party insurance from now on.

T-mobile has been consistent with pricing and reliability. I give them high marks for their call center customer service except getting transferred too many times. Billing is straightforward. The website drags and my homepage doesn't show all accounts. Irritating. I have been with Tmobile since 2005. I have always been happy with the price and reliability in the last few years has been excellent even while traveling to Montana. Low point is buying a phone from them or any service provider. It's better to buy phone outright not get into the deceptive lease thing.

After being a customer with T-Mobile I decided to move to another company. And for doing so they charged me the whole month for one day of service. That is stealing and an injustice from their part. I do not recommend T-Mobile. Sooner or later they will take money out of your pocket.

I traded in my iPhone 5S for the iPhone 7 and was told I would get the $400 credit towards the iPhone 7. I did everything as they asked and mailed in my phone. 3 months later and I had not received my credit so I contacted T-Mobile. After their "looking into the issue" I am now being told I do not qualify for the credit. I am told there is water damage. The phone I sent in was in amazing condition. I took great care of it and always had the case on as well. The phone looked practically brand new and everything worked great because of the care I took.

The service is not good. I pay my money every month for subpar communication limitations. Recently someone has been hacking into my hotspot. I have their IP address and Tmobile insists I gave them my password. That sounds silly especially since I am calling to complain to them about it. They informed me there is nothing they can do so I'm stuck looking at everything from my phone instead of my tablet where I can more easily see it. Every service we receive here sucks and none of the companies care because there are only other bad companies that produce worse service. They don't discount bills or anything just continue to dish out sorrier, and sorrier service every month. There is nothing as a consumer I can do if I want service except pay and be dissatisfied EVERY MONTH.

I decided to go to T-Mobile when they had a promotion of 4 lines for $120.00, unlimited data, texting, and calling. HUGE mistake ever! Since then, I've had my service interrupted on all 4 lines after only days of connection, then billed $20.00 per line for a reconnection fee; inaccurately billed every amount except the $120.00 plus tax I expected to pay.

I currently use T-mobile and aside from signal strength from area to area, it works great in my city and the prices are great as well. My final thoughts on the company are only positive. The customer service which I have used many times were always 100% positive and they were always extremely friendly. They would help me with all my questions and I think their pleasant demeanor is what makes my experience with them positive.

Poor coverage in NYC, NY as well as NJ!! Their customer service people are just rude as well as condescending!! They act like they are paying you for the service!! I had moved recently and T-mobile would not change my mailing address, after a couple of months I called customer service and they told me I would have to go to a T-Mobile store and have them make the change. When I politely challenged that with the fact that the nearest location was 45 min from my home the representative started throwing attitude at me like I was a dirty peasant and ruining her day!! Plus she refused to do it!! The change came months later as I continued to changed my address on the back of the monthly billing statement.

I authorized a 1 time payment to T-Mobile using my debit card. The next month that the bill became due T-Mobile charged my card again. I called and talked to someone that took the charge off but 5 days later another charge appeared. After battling with T-Mobile for more a few more days the charge was reversed. Because of this issue I had to call the bank and get another debit card.

Crooked billing policies! I was out of town on business and needed a mobile phone service. T-mobile family thru Walmart seemed like a good choice. When I called to cancel the service, they didn't cancel it. When I discovered I was still being billed, I called them and they told me they had no record of me canceling the service. I told them I wanted it canceled and I paid the bill. However, they are still billing me even though my account shows that I have not used the phone. Hope they hold their breath until I pay it!!!

Been with T-mobile for years... have never had a problem. Customer service via phone or in-store has always been excellent. When phone lost or stolen, replacements have been no problem... currently happy with the service, and not ready to change.

I went to the Cherry Hill, where a T-mobile store was located on Black Friday. T-mobile was running a deal for half off the sale price of the iPhone 7. We purchased the phone, with no disclaimers read or acknowledged to us. We had even asked multiple times if we would receive the phone for the discounted price since the receipt did not show this. The sales assistant assured us that on our monthly invoice we would see the discount. A few weeks later, the account holder received a text message saying that our plan did not qualify for the deal.

I purchase two Samsung Note 5's from T-Mobile. I was on the jump program and upgraded to the Note 7. The Note 7's were recalled. I returned the phones and canceled my contract with T-Mobile. First, I received a bill for more than $1,500. This should not have happened as under the Jump program, as long as I turn in the telephone 14 days after upgrading, there is no charge. There is also no contract under T-Mobile. I called the company and they corrected the issue. I also asked about the cash refund that Samsung was offering for the inconvenience. T-Mobile said I would not be receiving any money from Samsung and that it would be applied to the T-Mobile bill. If I do not owe anything, how can they apply it to my bill?

I had my LG4 for 10 months and suddenly it stop working when I took it to the shop. I was told that it's in a boot loop and this happens often with these phones. I took it back to T-Mobile and they order me a new one. The battery didn't work so I had to pay for a new battery because that wasn't a part of my warranty. The replacement phone only worked for 3 days before the same thing happened again! Plus these phone overheat.

We went to Europe for a month earlier this year and they helped us through the whole trip to insure we had phone service everywhere we went. Also there were no additional fees for any of the coverage. They provide EXCELLENT customer support and service for a great price.

I exchanged 3 iPhones out of which 1 was 6 Plus and 2 others were 6s Plus to 3 iPhone 7's during a promotion in October 2016 from T-MOBILE. I was supposed to get some discounts and refunds for the new iPhones. Since October and after A LOT of phone calls and a LOT of HOURS with T-Mobile I am still not seeing one of my refunds for $285 and the reduced rates. NOBODY is being able to help me! T-Mobile does NOT provide good service AT ALL!

While I must commend the usual service for my unlimited line(s) I had two at first and had no real issues. But recently I had technical difficulties with my line. They blamed modernization and told me, “Yes you will see slower speeds for a while but it would improve (3 weeks later multiple calls longs hours fighting for 4 tickets to be resolved shows nothing) and so I kept working with them. After (as I mentioned) multiple hours of my time being lied to mislead and outright hung up on I managed to get them to put in 4 tickets. 3 closed ‘cause the "engineers" couldn't find anything wrong only to figure out that they were going to an address that isn't even on my account...

Called T-Mobile retention specialist regarding the plan and bill discrepancies, the lady in response is very rude and horrible, she kept talking and interrupting what I was trying to say and acting like I am lying. She kept saying any disagreement was between me and the T-Mobile's authorized retail store, and I have to financially responsible for the bill whatsoever. This is worst customer service experience in my life. I am so regret to switch from Verizon to T-Mobile two months ago. I can't wait for my contract expiration.

Bait and switch with T-Mobile. My sister and I transferred our account with Verizon to T-Mobile on October 4, 2016. My sister got a new phone and I kept my phone, which was paid for. The Sales representative, from the Livingston Mall store, told us to pay off our account with Verizon and then we would receive a gift card for closing out our account. I immediately paid $893.00 to Verizon and uploaded the bill to T-Mobile. 1 1/2 months later and no gift card. I went back to the store on December 4, 2016, and was informed that we weren't going to get credit. I was told that we needed to turn in our phones and start another account. This information was not told or explained at the time of signing up with T-Mobile. After many hours of discussion we were given a supervisor and she apologized for the error and gave my account $200.00 credit towards my next bill and the promise of a $474.48 in a gift card.

T-Mobile customer service. The FCC should revoke the license of T-Mobile and the management should be prosecuted and locked up. Why? How is it possible that millions of customers have unauthorized charges CRAMMING or can demonstrate that they have been lied to which means they are the victim of an intended misrepresentation resulting in financial harm which means fraud. Does Walmart have additional charges each time you pay there? No! Why is it that the FCC does not investigate these complaints. I have no reception in my home (have to go outside to make calls) plus constantly unauthorized charges.

My experiences have very positive. Whenever I have had a problem, they have promptly taken care of it. The only way to tell if the company is a good company is how they take care of the problems that occur. I am very happy with their service.

T-Mobile is the worst phone carrier in the history of the USA. I have never been so disappointed and so upset at a company ever! Switching from Verizon to T-Mobile cost me over $3,000. They also have the worst customer service. No one speaks good English because all of their customer service people are out of India! By the way their Indian customer service representatives will identify you to death, so that they get credit for the call, just to tell you they can't help you. And they really cannot help you because they work for the most dysfunctional company in the USA! They never know what you are asking because they don't speak English well, it is that simple!

Good phone, great service people. I recently updated my phone after keeping the old one for too many years. I explained to the salesman my needs and my budget and he found perfect phone and did not try to squeeze me into something I could not afford. He set it all up for me and made sure all my contacts transferred. When not in the store, T-mobile by phone, it's great. I prefer that over online because I'm very low tech. If there is a wait, they offer to return your call and do within minutes. Plus T-mobile Tuesdays gives you free stuff every Tuesday. I've gotten 3 free vudu movies so far.

In 8/16, my friend and I bought phones & unlimited service from T-Mobile. The end of 1st month on the 10g plan we ran out of data. So we went in, spoke with CS rep. I asked for unlimited that would not slow down for any reason. She sold us on the 14g plan. Each month it slows, each month I get different reasons why. Today I called twice, 1st call they said a tower by me is out that I'm not even close to my data limit. Of course I asked, "What limit? I have the best unlimited plan you have." I was informed that's not the case. I'm not tech smart, hence why I ask questions until I understand.

When I was going to France I called the representative to inform about the trip. He assured that everything would be fine. It was not. For two days we did not have any connection with home. Finally after spending time and nerves some block was taken from the account high restored the connection within the hotel on the basis of our wifi there. It was frustrating. Also, if I knew about their inability to provide service in France, I would go for some other company to do it. On the whole I am satisfied with the service, especially after settling certain bill issues at the very beginning.

I called T-Mobile for the BOGO sale of the S7 Edge, the representative (his name is Domain) told me that I just have to add one new line to my account, we went over prices and I agreed. Then he said that I need to add two new lines while he was writing up the order and I specifically asked him three times prior to writing the order and he said only one new line is needed. Then I asked for the manager and the manager said that they honor the sale for me. She said that I would have to purchase the one phone from the representative and then they will send me to another department to upgrade one of my older phones for free. The manager said that she will make a note in my account.

I went into a T-Mobile store to buy a new Samsung phone. One day later, I decided not to keep it so I returned it to the store. The clerk switched the sim card back to my old phone and when she handed my old phone back to my husband she let go before he had the phone. The phone fell and broke and the screen went black. Right there and then he asked what they were going to do about it and the clerk said, "it slipped through our hands." The manager came out and said there was nothing they could do! At home, I spent THREE hours talking to various individuals. I dialed 611 and the CSR said she couldn't help me. I did an online chat with TWO people and neither was able to help me. Please, PLEASE... don't waste your time with T-Mobile. They have horrible customer service... which is really no customer service!

I have been a "Valuable customer" with T-Mobile for 6 years. Never had a problem with them until this last year and half. Never make a payment arrangement with them. They will charge you $87.88. They charge $20 for each phone they cut on or off. Have 2 lines, my bill is $1,341.39 and the bill has been this way for 5 months. Customer service is rude. This company works against you. They will not work with you. Called to speak to a supervisor and I was taken all over the place...Getting charged for things. I don't have $28.00 for unRadio. Customer service tells you what they want you to pay not what you can afford to keep your service on. I have tried talking to them and it's their way or NO way. Every month my service is suspended and every month $125 is added to the bill for an arrangement and cut off/on fee. STAY AWAY. Go to METRO PCS, STRAIGHT TALK OR CRICKET.

I have been with T-Mobile for 10 or more with no customer service issues that were not handled professionally. The reassuring customer care from their representatives make a major difference.

During the Black Friday Weekend promotion, I was in a T-Mobile store when I was told that I qualified for the iPhone 7 upgrade. I then traded in my iPhone 6 for the iPhone 7. The transaction was completed and I received a text confirming the eligibility for the monthly credit. My brother is also on my account. He went to a store close to his house and did the same thing. However, about a week later, I received a text telling me that my account no longer qualified for the monthly credit. I called customer service and a rep said I needed to have T-Mobile One. I asked to speak with a supervisor who then said she would call me back the following week at a designated date and time. She never called. I called customer service again and a person from the promotions department was sorry for my situation, but she could not do anything.

I had been a loyal customer for the last 9 years. My phone Galaxy S3 started giving reception problems and as I had been paying for insurance of my phones, called the technical department and once they could not resolve the problem, I was told that I should go to the nearest company store and get a replacement. At the store I was told that there is nothing like that in the records so they will have to contact their main office. After long tele conversation the girl who was attending me confirmed that the order has been placed by her for the replacement and once phone would arrive, I would get a text message to come and get the replacement. I was also told that as the galaxy S3 is no more available with the company they will replace my Galaxy S3 16GB with a better phone the Galaxy 5.

I have been with T-Mobile for almost twelve years. There was only one time I had a problem, and it was a large $2500 problem from a transfer of service that didn't go quite right. After a conversation explaining they made the error, everything got fixed and I'm happy!

Good customer service, good quality of product. Been with this company 16 years. Only complaint is that, every time we upgrade or change services to the newest thing, it is more expensive than the sales person says our monthly bill will be.

If you have T-Mobile family and your phone is broken then you're out of luck, especially if you are under a 60 old family member as account holder can't use computer and their identity was stolen before. They will asking to provide those info to a company that you do not know. T- use to be very good that helping family members like me but now Assurant is the worst decision they have ever made. I am thinking about going to a different phone company with my husband so that we don't have to deal with this so call phone insurance company (thief).

T-Mobile will have hidden charges. Representatives will all lie and tell you different things. 150/4 lines turns into 500-700 a month. It's just how it is. They always make it sound like you are getting a deal. 2 months later you are hooked so they will add charges for no reason. DO NOT RECOMMEND T-MOBILE. Try at your own risk but they will screw you over. Would rather pay Sprint or AT&T. No hidden fees there.

Read this, amazing story with T-Mobile. So I decided to switch from my old carrier to T-Mobile, and yes, within two days I got 5 sim cards. I decided to switch because they were offering a promotion offer, that if you switch to them, they'll offer you $200.00 per line, which totals out for me at $1000.00 gift card. After verifying this with my service person, (I kept asking her trying to make sure this was right) and also gave her what I wanted to do, and what kind of plan I was looking for. She listed me under a family plan, told me I'd have unlimited data, text, and call. The 5 sim kits cost me $106.00, and I received them and when I opened everything, what a surprise; no gift card(s).

T-Mobile is among the worst companies regarding customer service in Germany and it is not much better here in the USA. I came in the store with an old prepaid cell phone which I had bought in Germany from T-Mobile and asked for a new sim card. They said they can do it, I paid for the sim card and asked them to activate it and they could not activate it! Consequently I asked for cancellation because it never worked. I did not get reimbursed for the entire amount as they kept $11 for the prepaid minutes. Keeping money for minutes that never could be used?

I had T-Mobile for many, many years. I decided to go to Verizon due to coverage issues when I travel any way away from home 20-30 miles. I also wanted a change. I received my final bill today and also in the mail was a pre-collection notice saying if I didn't pay in the next 26 days they were placing a bad report on my credit. Really sending someone to pre-collections before you even allow them the opportunity to pay on their own. I feel harassed and I feel they are being vindictive. I am sure they know all too well the other carrier is paying their stupid fees and it will take time. I am certain they are trying to accelerate payment to cause a hardship to the consumers. Tacky... I have lost whatever respect I had left for them.

I exchanged 3 iPhone 5's to 3 iPhone 7's during a promotion in October 2016 from T-MOBILE. I was supposed to get some discounts and refunds for the new iPhones. Since October and after A LOT of phone calls and a LOT of HOURS with T-Mobile I am still not seeing my refunds and the reduced rates. NOBODY is being able to help me! T-Mobile does NOT provide good service AT ALL!

Description of Complaint: T-Mobile is the worst phone carrier ever. I have never been so disappointed in my life. They have the worst customer service. They never know what they are saying. One person says that and another one says something else. When I signed my plan with T-mobile it's a prepaid phones, two lines for $80 a month, I told them to block all the international calls so that it will not create problems. They confirmed with me at the store it been done this month. I got $400 phone bill. $190 International call made on my phone which I didn't make. I was very disappointed. I will never advise anyone to use T-Mobile as a carrier because they are thieves. I hate them with all my heart. I told them that if the money is going to make them rich good luck. That's it for them. One more customer lost. I hope they lose for customers in fraction of seconds. I wish them the worst.

My family went to T-Mobile store in Apopka Vineland Rd. Everyone was very nice and helpful; however, did not think about customer service at all in regards to providing knowledgeable information. We walked out and had absolutely NO SERVICE at home. One day later, when we returned another person said, "Oh yeah, no service in your area." Would've been a good thing to know from the start! We were within our grace period to return; however, were not returned $ for line connections ($20 each), and lost our trade-in value for an iPhone 5.

The main reason we joined T-Mobile was I hate the idea of contracts. I think it's unconscionable how companies expect you to contract up all the time. Well, it seemed a breath of fresh air to be with T-Mobile. My previous phone was a Google Nexus which was a great phone, only trouble is I couldn't do WiFi calling with it.

I invited to my mobile plan other 3 friends as an advice of a sales representative from T-Mobile. We all were told it was going to be 34.00 for each line. The first month they wanted 433.00 instead of 128.00. The second 633.00. We refuse to pay and T-Mobile won't help at all and not receiving the new mobile I just got and I want to give it back. WE DON'T KNOW WHAT TO DO. This is completely frustrating.

For Black Friday T-Mobile had a sale where you trade in your old phone you would get a free iPhone 7 in credits for 24 months. I spoke to 3 different T-Mobile customer reps, store manager, and employees at the T-Mobile. Everyone assured me I qualified and guaranteed me I wouldn't have to change plans. I traded in two phones on November 26, 2016 for the deal and on November 28, 2016 I get text messages saying "congrats you have been enrolled in our T-Mobile promotion, no action needed in your part." I was eligible for the promotion on both lines. I got charged for the iPhones even though I qualified so I called and they said I would be refunded on the next billing cycle getting two credits for each iPhone.

I would like to share one of just a number of times I received courteous service from a T-MOBILE store manager or associate. Yesterday, I'm out of town, and my tablet locks up on me requiring some say solution to a temporary problem. I was in Flagstaff Arizona, and I went into the T-MOBILE store in the Flagstaff Mall. I was helped by the new manager, Darrel, who had been manager at this location for just about 10 days. WOW! Darrel not only was at a store that needed an organizational boost, but right before the biggest selling season of the year.

On Friday, November 25, 2016 I contacted T-Mobile Customer Care regarding a Black Friday promotion where new/existing customers could trade in old iPhones for a discount on a new iPhone 7. I called to verify that (1) my iPhone 5 did qualify and (2) I could keep my existing plan. I was told that my phone did qualify and that my rate plan was eligible for the upgrade without modifications so I initiated the trade-in over the phone. I completed the trade-in at a T-Mobile store in order to get the new device that same day but only after verifying (1) and (2) a second time in person.

Very unprofessional people working for this company. Spoke to the supervisor. She assured me of getting note5 since my note4 was discontinued, she even offer me to pay up my note4 if I'll take her offer. I was waiting for the order. It got to the store while I was away on vacation. When I came back from the vacation and got to the store to pick up my note5 I was told by store manager he can't give my replacement phone since it was canceled. I went from numerous customer reps and supervisors including tech department Israel ID ** that told me he can't reinstate the order since I canceled it myself. Have no idea where he got this info from. 52 min on the phone and still not near to resolve the problem.

My identity was stolen and used to fraudulently open a T-Mobile account. I have been trying to resolve this for three months. I have called Customer Service repeatedly and made two trips to the local T-Mobile store. The problem is that the Customer Service people don't know how to deal with fraud and say it must be dealt with by the fraud department which they can contact only via email.

I ordered a phone from T-Mobile and paid up front before they shipped the found. UPS lost the phone in their warehouse 30 minutes from my home. After waiting the time limit UPS requested to see if the phone moves. I contacted T-Mobile 12/3/16 told I would get a refund and they would ship another phone. Well it's 12/14/16 and no progress and it appear T-Mobile does not train anyone they allow to take to customers. It's a different story with each rep. Point to this is don't do business with T-Mobile. It's better to pay a high price for service and be treated like a person that should not just be walked over. Also I live in NJ and coverage is spotty. That's not good coverage. T-Mobile proves cheaper is not better.

I had been a T-Mobile customer for approximately 15 years, along with all of the name changes during that time span. Several times over that period, I made a call to cancel my account for various reasons, mostly customer service issues. But finally, I had had it with their call center routing the call OVERSEAS. They have a script they follow and don't listen or don't understand English very well. You are constantly repeating themselves and asking questions that you have already answered. It is grueling!

I have been a loyal customer with T-mobile for over ten years and I have witnessed the decline of their customer service over time. They have become rude and unappreciative and do not even take their time to courteous on the phone. Loyalty and paying off bills on time does not earn their respect and gratitude. They did me one favor in ten years when they reversed accidental roaming charging and they would not even meet me halfway the second time I called to dispute an accidental charge. I had referred so many friends to them and now I feel nothing but disgust and disrespect for this company and its rude staff.

My 9th call at 45 min each 12102016... 15 year customer... Horrible service!!! Horrible hold time... Lack of knowledge of Representatives. Constantly disconnected from family and friends... Still no resolution???

On November 19, 2016, T-Mobile representative at the Gadsden Rainbow City location misrepresented or lied. By saying I qualified for 2 free phones and free lines with same data plans as my other phones. They said I only had to pay for the tax and the SIM Card setup and everything else is free except taxes. Now December 13, I get a bill that I have to pay for the phones. I called customer care. They are not going to honor their representative agreement and their return is 14 days, but my paperwork say 30 days. I am going to keep the phones and pay the bill. I know that there are more people that got rip-off like I did. I would like something to be done about T-Mobile mistreatment of customers; I know I'm not the only one. I am in fear because all of the other reviews I have read such as more billing later, credit damage, collection agencies, restocking fees, and all other problems and new lies.

I wanted a cell phone but I told the girl that I was a senior and could only afford $30 a month, as I am on a fixed income. Yes I signed, thinking it would only be $30 after the initial money for phone was $60. After the first month, I started getting bills for $65. I called and told them I could not afford the service. I was happy with the phone, and tried to use it with another carrier, only to find out that T-Mobile had put the kill switch on it where no other carrier could get service. I was willing to pay for the phone, but after they killed it, it was unusable. Now this has made my credit bad. So now I have a phone that is unusable and a bill for it. I felt taken advantage of since I am a senior citizen.

If I knew my internet connection was going to be this terrible, I would have stayed with AT&T. It is definitely not worth saving $50 a month! They said they will reimburse the cancellation fee from AT&T but yet to see that money. I live in Las Vegas and I would like to think I can get good coverage but not at all. I can't even call Uber because of bad connection. I keep wondering what if I am stranded late at night and I can't even call for help!

I have been a customer at T-mobile for years. Earlier this year, I noticed odd charges on my mobile bill. I contacted T-mobile, and at first they were helpful. However, in order to "resolve" around "charges" we were put into their fraud department until a "specialist" called us back to remove those charges. June, July, August, September, October and December they kept charging each line on our account plan charges that we REQUESTED to be removed since June. Each month we called in, they would give us credit, only to put the same plan charges back on our bill and then charge 20.00 reconnect fee per line (5 lines) a month.

I went to T-Mobile on Black Friday to switch because we were getting charged entirely too much with our other carrier. I found out today that they never paid the other carrier. Their solution is to escalate the situation to corporate to credit our bill with T-Mobile and to use that leftover cash to pay the former carrier. Not a fan right now.

I guess I should begin with the false coverage map. I decided to give them a try because I was tired of AT&T and the "coverage map" on their website showed service in all the areas surrounding my house. The only place I actually had reliable service was inside my house. So I decided I needed to get out before the remorse period for the 2 phones that I financed through them expired. It was a nightmare switching service providers despite them assuring me that it would be seamless. Guess that was lie #2. So I returned the devices with the prepaid shipping label that they provided and thought that I would be receiving the refund for the taxes and down payment of $375 back to my account. After a month of calling regarding this issue I received a bill for the remaining $1300 on the devices. After calling twice to confirm that I would not be charged for these phones and I wouldn't be turned over to collections I was convinced all was good.

T-Mobile was having a Black Friday promotion, trade in your qualifying phone and get the new iPhone 7. We went into the T-Mobile store to see if my daughter's iPhone 6 qualified and get the details. The representative said it did qualify we just had to finish paying it off, which we did. We even got a text from T-Mobile saying Congrats! Your line is eligible for our current device promotion 2016 Apple Black Friday offer. We traded our daughter's phone in, signed paperwork that stated we would be charged every month, but in the same statement we would get credit for that charge. We walked out of the store with a new phone and pretty satisfied. Today, December 8, 2016, I get a text f on T-Mobile saying, "Your line is no longer eligible for a monthly bill credit device promotion 2016 Apple Black Friday offer. Monthly promotion credits will no longer be applicable."

T-mobile is the worst phone carrier ever. I wanna even give them - oo but I can't go under the 1 star so for me it's a 0. I have never been so disappointed in my life. They have the worst customer service. They never know what they are saying. One person says that and another one says something else. And if you get in there you will never get any deposit back. They even hung up on me. I will never advise my enemy to even get T-mobile as a carrier because they are thieeeeeeevvvvvveeees. I haaaaaaaaatttte theeeemm with all my heart. I told them that if the money is gonna make them rich good luck. That's it for them. One more customer lost. I hope they lose for customers in fraction of seconds. I wish them the worst.

T-Mobile is one of the worst phone companies I've had. They always send you phones that don't work. They had to send me my iPhone 5s 2 times because the phone was broken. At last they end up sending me iPhone se. It still don't work and T-Mobile can't do nothing about it. It's so sad. We should put a stop to T-Mobile.

I called in wanting to change my plan to save because my bill is so high. The agent changed my plan but not to the plan that she advised me she was putting me on. Instead I was put on a plan where I was only given 2g worth of data which is now gone. I was promised a call back from Support to change my plan back to its original and compensate me for not being able to use my internet. Yet I'm still waiting. I'm so furious at this point and wish I could cancel out of my contract.

When I first transferred over, T-Mobile said they would pay my transfer from sprint. They never did. My phone never can connect to Internet. If it does it takes forever when supposedly I have 4G. Every month my bill is different when it's supposed to be the same. Their phones purposely start getting defective after about 2 years. Everything about t-mobile is a scam. Idk how they are in service. I really hope it catches up to them. The only phone carrier that has totally pissed me off. Shut them down!!!

They were offering a promotion -- buy a tablet for only $40 -- which sounded too good to be true. So I asked 2 different employees if it was a one-time charge, or if my monthly bill would increase because of the tablets. Both of them told me multiple times that it was a one-time charge ONLY, and my bill would not change. So I of course went through with it, only to find out that - yes - my bill would increase by 75 dollars a month. T-Mobile flat out lied to my face about the price, almost scamming me out of my money. What a pathetic company, that they have to lie to their customers in order to make money. Don't ever make the mistake of believing this company or their employees.

When I opened my business account I was talked into upgrading from the 5s to the iPhone 6. Worst mistake ever. After an entire wasted day where apple did nothing to fix the issues (or admit the known issues) the T-Mobile store told me to call business support. They transferred me to a wonderful helpful person named Annabelle who understood what was going on and how important it is for a construction business to have working phones. She was well aware of the issues plaguing the 6's and allowed me to downgrade and replace them with 5s that will ship out next day. She understood that I wasn't looking for a free upgrade, I just needed reliable phones and she did what needed to be done.

Aug. 2, 2016 there was 2 individuals representing themselves as T-Mobile employees. I was told they were doing a promotional deal trying to get people to switch to T-Mobile. I was told I would receive a free Galaxy On5 phone per line and all I'd need to pay would be the tax and shipping cost for the phones to be sent to me. I would then have 14 days to decide if I wanted to switch or not and if I chose not to I just return the phones and the account would then be closed and I wouldn't owe any more money.

I think that even though T-Mobile is OK they have a lot to work on to make their services better. T-Mobile has some of the most understanding customer service Reps, Love them, they are so quick to help you. But they are very sneaky when it comes to adding hidden charges you aren't aware of so please a bit of advice always scan over your bill and see if anything seems out of place... If your bill is higher than usual. Other than that they're so free to give away free phones with a contract but beware. There's always a catch with their phones. They are probably no good, that's how they got me with my daughter's phone. The new Samsung On5 the phone is crap. My daughter cried because the darn phone wasn't working... As soon as you transfer over your pics or your apps it eats up all the GB on it and it stops functioning.

I have used several other providers and due to price switched to T-mobile. It's always the same excuses, "tower is down, tower is up, no towers near you." I have two of their phones with issues such as no internet and two others that were from a previous provider. After changing multiple sim cards I still don't have data (internet) and cannot receive MMS along with friends and family telling me they called and never got a call or any of their messages. When you call them or go into the stores all they care about is promising you the world when in reality their service is **. Customer service is great but they are nowhere near their competition.

I've never done an online review before because it wastes my time but I have to do this time. This company's customer service is a **. Arrogant people and cannot trust at all. I went to the store to twice pick up a SIM card. The guy names Dominique in Washington Square, Tigard, Oregon. He looked at me with an arrogant eyes probably because I use T-Mobile One with 5 lines?

As disclosed in the T-Mobile Privacy *last updated November 25, 2015... "all customer care calls are monitored and recorded." The validity of my complaint can be verified with T-Mobile. I received a "final bill" reflecting all charges through 11/20/2016” indicating I owe $529.50. I know this bill is not valid charges. I have contacted T-Mobile numerous times on 11/28/16 and just about every time I have spoken to a rep they have a different excuse why I owe this amount.

Phone got very hot and caught on fire. Phone and wireless provider refused to help and continued to charge for monthly service after I said I wanted to end service due to inability to service me correctly. I went into the Holmdel, NJ store several times to complain with no resolve when the phone was overheating and would not hold a charge. Phone company cut off service and continued to charge me and sent my bill to collections!

After the Note 7 debacle (not T-Mobile's fault), I had to pick a different phone. The best offering for me was the LG V20 as it advertised to pick up the Extended Range band 12 with T-mobile. It always connects to the weaker band 4, resulting in missed texts, dropped calls and the incredibly annoying glitch of hearing my own voice on calls.

I just wanted to let new customers and current customers know that if you are going to get any T-Mobile promotions be careful of what you get and research it because they do not tell you about hidden fees and other things that come up later. That's what happen to me. A T-Mobile rep kept pushing me to get a tablet, saying that it's free and my bill won't go up and 2 months down the line that's exactly what happen. My bill went from 135 to 151 and when I asked if they could take it off they said I have to pay 123$. Smh. They are out here to get your money. I'm not doing any promotional deals with them anymore.

I tend to be loyal to companies that will do the right thing if I ever have an issue come up with them. After purchasing a phone from T-Mobile it quit after only a few months and I lost all my contacts and data on it. I spoke to the online customer service representatives, the customer retention department and local representatives to see if they would make the situation right with me. At the time they were running a special on the exact phone that had broke on me for new customers giving the new customers a free phone if they signed a 2 year contract with them. I told them I would be willing to sign a 2 year contract with them to take advantage of the special they were running and as a loyal customer of at least 10 years they would not do one thing to help me. Already the reception was very poor in many areas that I used so I decided to cancel my contract with them and pay $300 to leave them.

Hi everyone, 5 weeks ago I meet a T-Mobile salesman in my friend shop, and after couple conversation about the plans he's gonna provide me with T-Mobile he convince me to switch from Sprint to T-Mobile. After finishing the paper works and everything it appear that I have to pay $191.00 as down payment and I paid with my visa card. After a week I received the phones iPhone 7 black and iPhone 7 rose gold. After 2 Days I figured out that the plans which I been told it's not the one I got!? So I decide to turn the phones back. I called T-Mobile. They send me the UPS label and I send them back next day and it was in 3 of November 2016, and I suppose get my money with 10 days but unfortunately till today I got no refund. No response from anyone from T-Mobile!!!

My husband and I decided to switch from Sprint because they were becoming pretty expensive and also we wanted to upgrade our phones without the "lease" option. So we went to a local T-Mobile retail store and explained our situation to a rep and advised we heard they are cheap for 2 lines and we can keep our current phone numbers and they would pay off our Sprint termination fee and bill. So we signed up for 2 lines under $130 month, traded in 2 iPhones so we can "purchase" our phones and not lease.

T-Mobile is by far the worst company I have ever dealt with. I am in the process of initiating legal action against them and I have never even considered doing this before to any company I have ever dealt with. I switched to SPRINT last December and that is where the majority of my problems started. I called them directly after the transfer of service to confirm my account would be closed out and that I would get a final bill (which SPRINT would pay). I was reassured several times that my account would be closed out. I even called in early January to make sure again that it would be closed out and my automatic payments would stop just to be sure. They then began to bill me for my iPad which was complimentary up until that point. I never received a final bill until May of that year of which they showed the amount as past due which SPRINT would not reimburse me for.

Enrolled to a family plan after was agreed that this will be a 4 line plan 6 Gb data each for $100 per month, they do not give you any confirmation paper. They promise and let you trust them. 5 days later they sent me a bill of $183.27!!! On top of $42 enrolment fees. Will go tomorrow to cancel it all with them. I'll stay away from them for ever as their policy is deception.

Horrendous inconvenient. It started Wednesday. I go in hoping to figure out what to do about my phone and see what options I have because my phone's been not holding a charge and dying continuously. The manager Misty, informed me they can help and said I should come in Friday (black Friday) for a great deal to upgrade my iphone 6 for the iphone 7 with no out of pocket cost, just switch in the phone and pay a 24 month fee of 4.16. My boyfriend and I ask if you’re sure. She said yupp! To get just one more opinion we drive to Washington Square Mall to the T-mobile store there to ask and they gave us the same response, looking at our plan and my phone that agreed it would work. So we decided to hang in until Friday to get a new phone for a great deal. (I’m in school full-time and work only part-time so money is tight and a good deal is a good deal).

I signed up for two lines at T-Mobile on July 29, 2016 and I got 2 Samsung galaxy and also I bought some accessories for the 2 phones. Then on August 11, 2016 I cancelled it and returned everything. Actually I lost my money because I have to pay for the restocking fee of 50 dollar each phones and also $99.00 dollars for the days of service that I was using the phone. So T-Mobile still sent me a bill 4 times already and asking me to pay $339.80. I keep calling them for so many times and they can't still resolve the problem which is I don't understand what kind of system they are using because they can't locate the 2 phones that I returned to them. And I spoke to the person that cancelled my service and she said she returned to the warehouse, but T-Mobile can't locate.

T-Mobile advertised cheap prices so I thought I'll give them a try. I spoke to different representatives and both of them told me that there will be no charge if I disconnect service within the first 30 days if I don't like it. II started a plan with them but reception sucked anywhere I went so I called them up and they reassured again that there is no fees and I can stop the plan immediately which I did.

I added the buy 2 lines get 2 lines for free. My friend who lives in a different state is one of the additional lines. When I went to the store they said I could buy the SIM and then my friend could exchange a new on at her store. The guy at her store said they can't do that and had her buy another SIM and said I could just cancel the temp line. I went into my store and they said they don't do that. So now I am in a limbo. They blamed me for not knowing better but how is it possible for me to know the technicalities of T-Mobile. Anyways they sent me home saying they have escalated the issue with the District Manager. It's going to be 24 hours soon and I have not heard a word! Horrible experience. I am in two minds to switch back to AT&T where I never had such experience with Customer Service.

I have been with T-Mobile for 4 years now and I have 7 lines with them. I made a terrible mistake of ordering new phone by calling customer service. I had a note which smoked and just got fired. While I was trying to dispute my remaining balance for the device, I decided to upgrade 4 phone. I ordered 4 new phones, two S6 Edges and two S7 Edges. They charged me full prices, $20 activation for each line and taxes. Then ending up sending me pre-owned phone while they charged me full price for new phone. After I returned the phones on Oct 25, 2016, I have still not received a refund.

I have had nothing but lies since the very start. The store lied about my rebate and the overall monthly charge for my account. I then call to get help in understanding how my bill could be $100.00 more than I was quoted and the c/s agent assured me she would file a complaint against the store and call me back after my bill had become available to see what she could do to assist me. Not only did I not receive a call (duh) they cannot even get a hold of the person. I thought it was a little strange being a call center that she was able to do that and I was right.

I decided to give T-Mobile a try. Not having the best credit I had to settle for cheaper phones as I needed multiple lines and it would have been too expensive initially to buy all them phones. I was told by the rep that after a year I would be able to upgrade with no problem to whatever phone I wanted. Once I reached my year I called to do the upgrade. By this time I had been dealing with these phones for several months, not getting service, memory full messages when trying to view photos or download apps, dropped or unreceived calls, incompatibility with bluetooth devices, etc. I can go on and on. When I called they said I was not eligible for an upgrade because I had been late several times in the past. The rep only said I had to be with them a year, never said that being late would automatically disqualify me.

T-Mobile lures you in with "PROMOTIONS", but is very vague with the 'PROMOTIONS" entail. I was told I could get a 'FREE' tablet, but come to find out in order to maintain the 'FREE' tablet, I do have to pay. Not only that, but if I no longer want the 'FREE' tablet, I have to pay for it. (GO FIGURE!!!) Also, the plan that I ALLEGEDLY have should run around $89.00 per month. How in the world does $89 turn into $170.00. These cut-throat businesses are something serious.

The issue is simple. I was told they would take care of any issues with the Galaxy S7. My phone stopped working after 3 months. Would not turn on. Lost all contacts saved to phone, lost a lot of work. They refuse to replace because of a hairline crack on the screen which occurred literally outside the store I was visiting to get phone replaced. Was laughed at by the associates about being clumsy, then told they would not be able to do anything about the phone because of the crack that had just occurred in front of their eyes. Was then told by the insurance that I was stuck with a broken phone.

I was told when I signed up for T-Mobile that I would have the same discount as I had with my previous carrier (AT&T) with them. The discount was for 11% off the monthly fee. They ended up not having any discount for my company (Kyocera) at all. I then was told I would receive a refund for the phone I owed on with my AT&T and for the amount I owed for all phone payments. I still have yet to receive any refund and this is 4 months later.

My phone number was given to somebody by T-Mobile while I was using it. I am stranded right now. I have been calling them repeatedly but nobody can give me an answer. I paid for that number; is this legal on their part to give your number to somebody without talking to you? Please help! I am desperate.

T-Mobile is the worst company. I would not recommend anyone. I kept on calling these people for two years but they never returned my security deposit. First couple of months they kept on telling me "Your check is ready. We just want to make sure your current address. This check will reach you in 10-12 business days." After couple of months, they said "We credited it to your credit card." In addition to this once I got phone with contract, they sent me bills 90+ and sometimes 100+, and on asking they tell you this tax that tax. Worst company is this. I will never use it in my life again. These people are thieves. Steal money. Not good service. Bad customer service.

Every month my bill gets higher for no reason. Went to a different cell phone company and when I tried to return the phones they wanted to charge me 163.00$ for each phone. Had 3 of them. Makes no sense. Am giving back the phone. No contract. Never told if I decide to go somewhere else I would have to pay to return. STAY AWAY from T-Mobile. RIPOFF.

It remains a mystery how T-Mobile can have so many issues providing me with uninterrupted service. I realize outages and failures do happen however there is no excuse for extended outages & other network problems as frequently as in my experience. More egregious are the tactics employed to avoid customer service by creating frustration and delay instead of addressing a customer complaint/issue. A brief outage may be unavoidable however the level of importance assigned by T-Mobile to correct Network issues is completely under their control.

I am sitting in between two towers that have been in upgrade process for over a year. I work from home and I shouldn't have to leave my home to get work done. I get 2 bars most time, and sometimes 4g. The only thing that T-Mobile is concerned about is your money, your payments, that's it. If you're thinking about joining T-Mobile, don't do it! You will wind up like the rest of us, unsatisfied!

T-Mobile is actually horrible. Most of the operators can't understand anything at all. Their slogan is cheaper is better but that's a scam because they steal your money anyway. My phone has been broken for 3 months now and I called in and told them to cancel the automatic charge to my card so because I didn't have any money in it. The operator said she canceled it. I woke up this morning with my card charged and an overdraft fee on it. I called them and explained everything to get a withdrawal. Conveniently the charge was nonrefundable. That's T-Mobile for you. A bunch of thieves. Cheaper is better but it's not cheap anymore when they're stealing that money on the side.

In June of 2016, I decided to give T-Mobile a try as our cell phone carrier for my 14 yr old son. I put $100 dollars down because my credit wasn't the best at that time, and the rest was billed to me monthly. When we received the phone 6 days later, we immediately turned it on and gave it a try, and noticed that we had zero bars and weren't able to make any phone calls from inside our home. We then tried to make calls outside, but still had no luck. I pulled up their coverage map and seen that our area was solid pink, which means we should have 4G LTE coverage in our entire city of Elkhorn, WI.

T-mobile lied to me. I am on the jump program, and I was told 3 different times by 3 different people, that if I switched to the 7 phone my payment would only increase about $4. After I switched, my payment increased $14 because by switching I lost some sort of promotional. No one ever told me that. I will be telling everyone I know about this, and I will putting this online for everyone. I think this is very dishonest.

Order the iPhone 7 to trade for my iPhone 6. I was just gonna pay the taxes when the phone shipped. I waited over 1 month for the iPhone and it never delivered. Instead, I received a bill for a phone line never used. I went in the store and found out they cancelled my order for the iPhone 7 without notifying me because according to them my card declined. Nothing was ever notified to me. The rep in the store didn't even try to apologize. I called customer service and said they couldn't honor the promotion because it had expired. Well, duh, it expired because I had been waiting for my iPhone that I never received. I canceled everything with T-Mobile and I am going to another provider. The customer service sucks and they don't help you at all!

Terrible, terrible. Store would not honor their word to me if I have ANY issues I can return the phone. The issue I had, was I can't get any reception in Madison Wi. As we all know this isn't a rural town, It's a big city. The state capital of Wisconsin. In addition I found out after the fact the phone only has 8GB of memory. 4GB are already used for installed apps. I wanted to install twitter & Starbucks app to the phone. It wouldn't let me saying "memory full". These are the reasons I took the phone back.

After trying to buy a phone all day long and being switched to 5 different agents, I finally thought I found someone to help me. She did not tell me that I would be charged an "upgrade" fee. I signed an agreement saying the charge would be $96. I told the customer service agent the next day after I saw that I did not upgrade, I got new service. They said they couldn't help me. So instead of paying $96 I had to pay $139. I am cancelling my service. Completely ridiculous to be lied to. FYI, this is the very short version of what happened.

These people completely lie to you to gain you as a customer. Was told I'd receive up to 650 a line to become a new customer. I transferred 3. 2 were eligible. Was told my old phone were down payment for new phone and they would pay off the rest off my phone from old company. I soon found out that was not the case. After calling in a month ago, I spoke with an agent in customer loyalty. We hashed everything out or so it seemed. I was quoted an amount. And was happy. Now a month later they did not come through with the amount stated. I talk to 11 loyalty and retention agents. I tried everything to get to a supervisor to help and my 11th agent was one. I still did not get a resolution. I was basically called a liar through the whole ordeal. I was transferred abruptly every single time. I was told they basically don't care if I'm retained as a customer and ultimately go into collections due to not paying off my previous phone company.

I have NEVER been more disappointed, frustrated and irritated in my life. This is my very first review on anything. Prior to having T-Mobile I was with AT&T for 7 years. I must say AT&T customers' service is WAY BETTER than T- Mobile. 11 days ago my iPhone 6s stopped working. So I went into the store to get a replacement phone. Which in the past has not been a problem. Should get here into 1-2 business days. I went into the store and when getting my IMEI number they tried telling me my "phone wasn't bought through T-Mobile". So I spent an hour with customer service inside a T-Mobile store to get transferred around customer care until Apple. I ended up hanging up because I was tired from a long work week.

I been with T-Mobile for 4 years. I have always paid for the insurance. For the first time that I need to use the insurance they say no to me. Make it up a lot excuse. You didn't change your billing address hanging up on me. They are horrible so stay away from them. They will take your money. They will still find you.

They send you surprisingly high bills even if you go to the store and think you are paid in full. I have had my service cut off or slowed down when I was lied to and told I have unlimited service. This company promised me I could keep my bill low and every month they add fees. Do not sign up with them is my recommendation!

Service was not provided by this company for 5 months of this year which resulted in me canceling my service. I requested a shipping label to return a Cell Spot and was not sent one. I was billed for the Cell Spot and the entire month of service even though I canceled half way through the month and did not receive service at my home. I was told that adjustments would be made to my account, but instead received a notice threatening to take me to collections. Why is it okay for a company not to provide service, not to follow through on their promise to adjust billing and send a shipping label, and then to threaten me? What other repercussions can I take?

I moved to Chicago from Sydney, Australia for 6 months and needed a phone to use while I was there. I went with T-Mobile because they were cheap and said I could change the plan online or by calling. Unfortunately, my sim card often fails to register for no apparent reason, and I can't make or receive messages or calls. I don't get reception within my own building (which they assured me would get reception).

T-Mobile billing system is just a scam and I can't remember authorizing unlimited international calls on my number. A bill of 15000 coming to me this month was like a broad daylight robbery. The customer rep I talked to this morning was full of himself and extremely lacks empathy. I guess that's the business: rip 'em off their hard earned $. They just lost an entire family customer who has been with them for a couple of years.

I have been with T-mobile for a few years. When I initially started with them a few years back I was beyond satisfied and thrilled with my service carrier. Back in May I recently decided to add a line to my existing account. I went to a T-Mobile center (96th & Broadway) and got started. Apparently what the stores tell you and what the company T-mobile tells you are 2 different things.

DO NOT TRUST T-MOBILE. I cancelled my account 2 months ago and they still sent me a bill for 121.00. I paid them off in full and was assured my account was cancelled. I then called them and was transferred 5 times and was told my account was never cancelled completely. They lie on top of being of having weak coverage. DO NOT SIGN UP WITH THEM!!! THEY SHOULD BE PUT OUT OF BUSINESS!

When the new iPhone 7, T-Mobile allowed consumer to trade in their iPhone 6 for iPhone 7 with a charge of about US$300.00. But after they sent the iPhone 7 to the customer, they charge us for the full price instead of allowing us to trade in. This is a extremely dishonest way to do business. I cannot imagine such a big company like T-Mobile can do this. Absolutely ridiculous. Further, we noted from their advertisement that they offer $20.00 per line for unlimited call and unlimited data if one account has 4 lines. Then we quickly called the representative who confirmed this plan. So, we gather 4 lines and called back. Then we were told by the representative that there is no such plan. I really don't know how they do business. Why they cannot keep their promise if they cannot do it.

I was paying a friend's bill with their card you buy at 7 11. I have the person all the information and I asked them for a confirmation number. They said there was not one. I thought that was funny. Well the 50 card money never went on the bill so I called the card co they said the money was taken but couldn't help me find out nothing. Over and over call T-Mobile they say card co should. Now after months of ** from both companies SOMEONE GOT THE 50 DOLLARS AND NOT ME.

I originally had one phone line with T-Mobile and I never had a problem until now. I added two additional phone lines just a month ago. I called to get my 2 lines transferred over from one company to another. I wasn't explained the full process. I had to call them on multiple occasions and getting different information each time. Due to this I was without a phone for 4 days. Today I had to call T-Mobile to ask why my bill was so high. The guy I spoke with, I couldn't understand him and he didn't even know what he was talking about. I was charged a transitioning fee that they never told me about. I am being charged for two phones, that they state was free as long as I keep a 2 year contract. But I'm still getting charged for each month. They tell me one thing and then I see something else on my bill. Their customer representatives stink, each and everyone of them tell you different stuff. I regret switching all my phones over to them.

Last month the new note 7 came out. My husband was so excited about it and he preordered it. I pay my phone every month. When he received it, there was a credit account for $372. Just in case we were bugging... My husband went to the store himself and tried to make a payment towards the bill. They said we didn't have to cause there was a credit and we were good for the month... to not worry. Again, T-Mobile rep was called just to clarify we were all clear. They told my husband to hold on just to make sure everything was fine... and the green light was given.

Told me the reasons for poor service on 5 phones was because they were out of date so we purchased 3 new phones out of 5. Grant you these phones cost about 1500.00 total and the services are the same very poor and never internet unless using wifi and the customer reps are always getting my payments wrong and say they can't fix it. I say just press the button on the computers like every other companies do bad business.

I am a new customer with T-Mobile. I began my order online and completed the order with a representative over the phone for an S7 Edge and On5. The representative made an offer for a certified pre-owned S7 Edge, but I didn't notice that the order was actually processed for a certified pre-owned S7 and not the S7 Edge. Once I received the phones, the S7 and the On5, I requested to do an exchange on the S7 for the S7 Edge. Since I purchased the phones online, the exchange cannot be made in the store, which is a huge inconvenience. In order to exchange the phone, I had to purchase the phone that I actually wanted, wait for that phone to be shipped, and once delivered, I can then ship the unwanted phone back to T-Mobile.

After using T-Mobile pay as you go service for over 3 years with my laptop dongle, I suddenly find I'm charged £30 as a "subscription" fee. What this is exactly I don't know. What I do know is I will never be using them again as a mobile provider. A total con, sham and rip off!!

I fell in love with the idea of having unlimited data with 3 children and having paid tremendous amounts of data overage with my previous carrier. After seeing numerous advertisements from T-Mobile that brainwashed me of thinking they can be the solution to my never-ending problem with overages, I decided to move my family of 5 from a 20-year relationship I had with my previous carrier to the glorious T-Mobile. It turned out to be the biggest mistake I've ever made. I have no cell service at my home, which wasn't a big surprise considering all the reviews I've read about their mediocre coverage, but what fired me up the most was the fact that they slow down data speed once you reach a certain limit in your area (from what was explained to me when I called about the slow to non-existent data speed I was experiencing).

Dear god, I have never, ever encountered such a bunch of crooks in my life. They are the WORST company I have ever had to deal with. I have spent nearly seven hours on the phone and spoken to nearly 30 advisors to get a complaint looked into. There is NO consistency. Not one advisor knows what the previous one has done. Promises made are swiftly broken. They do not call when promised. They do not follow up. They go OUT OF THEIR WAY to lead you on and see at what point you might break. This is NO exaggeration. I am merely trying to let others see that this company, if you have any difficulties or complaints, will do everything in their power to wiggle out of responsibility. They lie and lie and lie. Avoid like the plague. Never, ever again.

I hate calling T-Mobile because the representatives doesn't seem to know ANYTHING!!! I can't understand anything they're saying and I'm told something else each time I call. I really wish they and Sprint would bring their business back to the United States.

I'm an independent contractor. My paychecks don't always come in on time so setting up payment arrangements are tough. But, when I set payment arrangements with T-Mobile and then ask to change them they force me to wait till my current arrangement "fails" in order to set up a new one. By waiting for it to fail they suspend my service and charge me $60 ($20 per line, I have 3). Then they will make new arrangements. Uh... what? Seriously? I've been with them 10 years. Who's the bigger idiot, lol. And, one of the 3 lines I have... belongs to my mother, who passed away a month ago and I don't have the heart to turn off the $10/monthly service fee.

BUYERS BEWARE of T-Mobile pre-paid mobile access. Whilst visiting from Australia I was convinced by the Boston T-Mobile sales assistant (Jeury) that their $50 pre-paid sim was ideal for all phone calls and internet access during my 25 days driving vacation around New England. I got good service in Boston, but the next day once I was 40 miles away from Boston (Gloucester MA) the service didnt work. Apparently, T-Mobile dont have enough towers and pre-paids dont get access to other providers towers.

I've been with the company for over a year. I switched to one of their promotions. I called in reference to my bill and the drastic amount I'm being charged to only be told that's the amount I'm being charged. The customer service is rude. My service is not working properly. I'm confused.

I bought my iPhone 6s from a T-Mobile store brand new in the box, paid cash. 2 days later, it would not hold a charge so I took it back to T-Mobile who then said they could do a warranty exchange and they would be sending me a new phone. Well 3 days later came and my new iPhone turned out to be a refurbished phone! I paid $670 for a refurbished phone!!! I hate T-Mobile.

I bought a Samsung Galaxy On5 at a T-Mobile shop. I chose a Pay As You Go plan. I asked lots of technical questions about the offered services, what would be included and what I would have to pay for extra. A few days later surprises started. I got charged more than 30$ for a WhatsApp call of ca. 15 min over the Wi-Fi. I went to the shop and was told that that should not happen. I called the T-Mobile customer care and was explained that it is one of the downsides of not being on a contract. I wished I had been told at the moment of purchasing phone and plan. The week after I was called by the customer care of a company I bought online from. At a certain point the line dropped and I realized my credit had been used up completely. I called the T-Mobile customer service and was informed that, on a pay As You Go, I am charged even when I receive phone calls from an American number. Again, I wished I had been told that before.

As billing error T-Mobile overcharged me and took a lot of waiting time to get my phone calls. They adjusted and owed me money. Now they are giving me hassle to mail a check to me as I closed the a/c.

I was convinced to move to T-mobile, because of their rates and plus I had Sprint which to say the least is a horrible company. I made the switch in Feb 2016, it is now 10/15/2016 and T-mobile has failed to fulfill their promise to pay your last bill and take care of any cancellation fees. I have called the monthly routinely monthly to see if I can get anything taken care of, because not only did they not pay the last bill or the cancellation fee, now Sprint took me to collections. and I have to pay 356 dollars to get it removed from my credit.

Shortly after I became disabled I was force to leave Hawaii and our phone service was Mobi, which I have to admit the phones weren't great but the service was great and the price was great. About 3.5 years ago I became disabled and was force to move to the mainland to live with family. At that time I switched to T-Mobile. From the first day I had nothing but trouble. East El Paso said they were having computer problems but go ahead and take the two phones homes and within a couple of hours they would be working. Well after 2 weeks and 3 days the first phone finally worked, 5 weeks later the second phone finally started to work (keep in mind I was talking to them at least once a day and still to this day I still have never received the refund I was promised the payments I made while the phones didn't work).

T-Mobile charge me 341.69 for travelling to Toronto for 2 days and they advertise that Roaming are for free as long as you're within North America. They are ripping people off, and not only do they have ** service, they deceive you by advertising that roaming for North America is for free while they actually charge for it. So the game goes this way. If you ever receive a call while you're in Canada or Mexico, you will be paying for it as well as if you make a local American call while you're Mexico or Canada you will also pay for it, so never go to T-Mobile. They are thieves and deceive you.

My Samsung S6 died last night at 6:05 pm. At first I thought it was frozen then I tried everything to reboot it and this morning at 6 am still nothing so I went to T-Mobile. At 9:00 am I was speaking with them in person and still at 1 pm I was still trying to find a solution to my nightmare! Still no solution, I have to wait 24 hrs for my claim to go thru so I can do an upgrade so not only I've been without a phone that's primarily used for business but I still have to wait til tomorrow in order to upgrade (AND YES PAY MORE) TO DO SO. Their customer service is absolutely terrible. I wouldn't recommend this company to anyone!

For the past three days, I have noticed that I no longer have 4G access on my iPhone 4s which otherwise works perfectly. T-Mobile has decided to relegate all iPhone 4's and older models to 2G service while they upgrade their network. I just called AT&T and they continue to service 4s phones. However, their rates are slightly higher. Also, AT&T charges for international data and texts which T-Mobile does not with their Simple Choice Plan.

T-Mobile has a custom of ripping off consumers while stonewalling access to information to avoid transparency and use it to illegally charge customers. I just have the T-Mobile pay per month mobile service late September. Texting from US to Ottawa a few times and they charge me about 9 dollars which is supposed to be 10 pennies each text message. Calling their customer service to inquire about what happened and they said they can not tell me what number I texted due to confidentiality!!!

T-Mobile is by far the worst business I have ever dealt with. They lie to get a sale (Crown Point, In. Broadway location) and could care less that they are causing families financial distress. It appears that they (store and corporate) can make their own rules and disregard any responsibility to the customer, who is making them filthy rich. They give you the run around on the phone and all the reps read from the exact same "script". "I am so sorry you are experiencing problems, I will do what I can to resolve them today". They never resolve anything. The only thing they accomplish is causing more frustration and wasting your valuable time. I should have done my due diligence first before ever stepping foot inside a T-Mobile store. I hope I can save at least one person or family from the nightmare we have been forced to endure with them.

While I generally enjoyed T-Mobile customer service, the service in my area was grossly understated on the coverage map. I couldn't stay connected at home, in the car, or at most places in the city. The only place I could receive service was my office, where I don't use the phone. After multiple calls, I was allowed to cancel my service as there was nothing else they could do to improve the service. They told me to keep trying back every so often to see if there is an improvement in the tower strength in my area.

My experience with T-Mobile has been absolutely horrible. I switched from AT&T to try to save some money and was promised a price - the first bill was in fact more expensive than AT&T. The salesperson told us all sorts of lies to get us to switch. Some examples are: Price was higher than told (I checked 3 times and wrote it down). The warranty policy was not as stated: I was told that there was NO deductible. When my phone broke, there was in fact one. The features requested were not added. I have a long list of grief and time spent with customer service, including after I disconnected the phone and had it unlocked. It took me 1 visit to the store and 3 LONG telephone calls and my phones are still not unlocked. NOT SURPRISED THAT THEY HAVE 1 STAR REVIEW.

T-Mobile promised me I would get an iPhone 7 for free "if you changed your plan." The plan was much higher than the regular plan I had, plus I had to pay all the bills I had from T-Mobile in order to get the plan. It was a big lie. Once I paid the bills and everything, I ordered the iPhone 7 and they cancelled it within a week. And their idiotic response was, "You didn't confirm an email we sent you." This was a trap because I personally signed everything, there was no reason to confirm via email. Be extremely careful on what "offers" they give you, because it's a lie.

So my phone freezes on me last night while trying to take a picture. Ends up shutting itself off and at this point has not turned back on. Only time it does is after the batteries been out for 10 min or more and it only goes to the T-mobile screen then shuts off again. Well this morning full charge doesn't turn on at all. I took the battery out again and this time the phone ceases to turn on even to the T-mobile screen. I spoke with a supervisor on live chat with T-mobile yesterday. Her name was Karen because Ryan the live chat csr basically was nonchalant and didn't seem to care to want to help me out. So the supervisor places an order for a replacement phone to be delivered the next day to the store nearest my home. I walk to the store today and find out the phone's on backorder. Add this to the number of unresolved issues I've had over the last 2 years.

I woke up today to find none of the 4 T-mobile phones could send or receive calls. The wifi worked, you could play games but calling and texting were no longer an option. I contacted their online chat, tried several things, nothing worked. They sent me to the store. Found out once I was a few blocks from home the phone worked, but I still couldn't contact my house. T-mobile tells me they can get me up and running all I need is a booster. Problem I left the house without any cash and they will not put it on my account which I've had for 2 years & it's always been in good standing.

T-Mobile may have good service and connection, but when it comes to their billing and inside people they truly have no idea what they are talking about. My father started an account with them and they sent him 2 bills. He paid them both off and both cleared the bank, yet they couldn't locate the payment. Then after calling and explaining the situation to several people, they continued to transfer us all over the place until we reached the 7th person. Thankfully they were somewhat able to resolve the problem, but when they say "you have my word" don't take that crap. I would drop off of them so fast and believe once the contract is over they will have one less family to deal with. They may make money, but they have no time or care for customers or their staff. If they cared about the staff they would all be trained properly.

T-Mobile's systems are set up to over charge for their equipment and also in some cases you feel you are being double charged. In my case I had two separate incidents with T-Mobile after being a loyal customer for over 11 years. I purchased a Fitbit from T-Mobile under their monthly payment plan. I paid off the item, it went through and now a month later my new bill reflects the item again being charged back to my account as a new item that is resulting in my monthly balance being $118 dollars higher. The second incident was a damaged leased phone. The phone need to be replaced. The insurance on the phone which is paid monthly did not cover the phone. Phone had to be paid for and then after giving T-Mobile $420 in total a new phone was another $699 dollars. I know this is big business but the consumer is getting the shaft.

I am new to T-Mobile, and I went to the store to purchase an iPhone 7Plus. When I purchase my phone on 9-15-2016, I was told that it will be in Sept 23-Oct 10, 2016. However, I received a letter a few days later telling me that my credit was declined. I call T-Mobile and was told that letter was sent out in an error. Next, I receive a text on 10-4-2016, informing me that my payment was declined and my order was cancelled. I call T-Mobile, and was speaking to someone that their English was unbearable and I ask for her supervisor, at that point the telephone hung up. I called back.

I have been with T-Mobile for more than 10 yrs now, never had a problem with them. I have 5 lines in my account and connections are all great until about a month and a half ago. In my work area (where I am running my business and cellphone is my major means of communication), within 5 blocks range, my network connection becomes VERY unstable. It was great before then, but all of the sudden, one bar to no bar at all. My phone cannot even find T-Mobile as available network in my area. T-mobile said, they are upgrading the 5 towers in that area and will take 1 month to fix. Meanwhile, I am using my WI-FI calling, which is also unstable for whatever reason when all our other devices can connect without a problem.

I bought my phone (01-Galaxy 7 Edge) in March 2016. October 2016, phone started getting hot and battery would not hold a charge. Took the phone into store #8696 and spoke with Raul ** Employee # **. He was the only one out of T- Mobile that went out of his way to help. I give him an A+ for customer service. On the other hand my phone was unusable. I need my phone because I have an 87 year old father who is terminally ill. I wanted a replacement phone but they would not give me one. I called Corporate and spoke with Kimothee Employee # **. She was not helpful at all!!!

Worst customer service experience than Virgin Mobile. The representatives have no knowledge whatsoever. Took me about 45 minutes just to change my plan, and pay for my phone. Kept being transferred to different departments, and was placed on hold for the last line, till the phone call ended. Hearing that these representatives are from Manila Philippines, have no idea of what they are doing, and are extremely unreliable. I wouldn't care about the great service, customer service is much more important than that. Pay good money to people who have been in the business for a long time, and know what they are doing. T-Mobile, you suck!

T-mobile customer service is so horrible. I do not suggest anyone to go for it. I always make a payment on time and on June 2016 I didn't got any bill at all. I call to customer service department to know my payment. They said "you owe nothing at all." I feel so weird then I thought that's fine. Then on July 2016 I got double bill. I live paycheck to paycheck and its tough to pay double. I talked to customer service people again and I state that "I want to pay on June but you all said I owe nothing then you all charge me double. I cant afford it." Then customer service lady said "you pay your monthly bill as it is and when you will have money and feel comfortable pay it. It sound better now." T-Mobile cut off my connection, mention that I didn't made any payment. If you all are giving me wrong information that's not my fault and why should I suffer from all these things. T-mobile is just worse. Never gonna suggest anyone to go for it.

My daughter and I went to a T-Mobile authorized store in June 2016 to replace her broken phone. We received a new iPhone 6. Got home. The phone did not work. Went back to T-Mobile and was told the phone was not a T-Mobile device, and was going to be shipped a new phone, never received new phone. Order for new phone was canceled 3 times. Phone still not working properly, my daughter had a small crack in the corner of the screen after 3 months of waiting for a new phone, T-Mobile stated "O you have damaged your phone. We cannot replace it." Now still paying current bill for a phone that partially works and all I was offered was a $50 credit, and that is how you treat a loyal customer of 10 years!