T-Mobile Reviews

Just wish prices were a bit lower. Plans are just a bit higher than I'd like & I don't really like needing to pay the initial deposit every time I get a new phone, even with the JUMP! option. Also, deals are always geared towards new customers, I'd love a loyalty reward for being a valued customer.

I've been with them for a long time. Their price is usually one of the lesser expensive plans and I like that you can stream Netflix. Sometimes the downloads/updates are annoying but it usually makes the phone use better.

I've been with T-Mobile for almost 15 years, and have always been happy with them. Signal is good, rates are good and phones are good. I like them a lot.

The T-Mobile sales/customer service staff have no clue when it comes to canceling an account. They told 5 totally contradictory things on how to go about canceling my account. They did some bait and switches. Told me I could unlock my phone and keep it. That's a lie! They don't unlock your phone even though by law they must! And when they do unlock it- you can only reactivate your phone at T-Mobile or AT&T. That's NOT an unlocked phone! I asked to cancel my transaction when I finally got the real story on my phones lack of future use, they refused. Then once the transaction goes through, they cannot cancel it and credit me back or refund. Thank God I called the fraud department for my credit card and the charge was cancelled. I loathe this company!!!

Not much variety in plans and lots of hidden costs. Would not buy accessories again as they don't stand by the product and you have to try and deal with manufacturers.

Switched to these guys a decade ago after Verizon which sucked for billing and customer service and then AT&T which was economical but was always dropping calls. Rarely have a T-Mobile issue and when I do they resolve it ASAP. My rate was and still is the lowest of any other service, I've check regularly.

I had T-Mobile and it was one of the worst experiences ever. Customer care was rude to me. The issues I called about were shoved aside. I'm in a rural area and my phone reception was so awful I couldn't hardly make a call go through anymore. I loved my phone but service was awful and customer care was even worse.

T-Mobile, for me is very useful when travelling abroad. Free text within T-Mobile users, free unlimited reliable data especially in Europe. Packets is quite reasonable, though they still have patches of bad service in many places in NY and other states as well. I guess you can't have it all.

The T-Mobile customer service told me I was using my JUMP! to upgrade to a new phone. I received the new phone without a box to mail my old phone back in with. So I called T-Mobile and they assured me that all I had to do was bring my phone to any T-Mobile store and I could hand in my phone. I went to T-Mobile and they told me that’s not the case that I’m paying for both phones and JUMP! was removed from my plan.

T-Mobile sold me a phone w/ an incompatible charger + a defective battery. They gave me the runaround for 2 months but never followed through w/ providing a compatible charger or new battery. I was charged for cell phone service never provided + they never provided a refund for the phone they sold me w/ the incompatible charger + defective battery. After 2 months, they dumped me on Microsoft to obtain a compatible charger + battery; they also gave me the runaround + never provided the needed + correct accessories. Then, T-Mobile required me to return the phone, which was fine, + sent me a defective non-working phone in its place to go w/ the incompatible charger + defective battery.

When I first switched to T-Mobile the service and the plans were not terrific but in the last two years the service has dramatically improved and the plans are out of this world cheap. The plan I am on is not available but the all in one is attractive with Netflix included.

I use my phone all the time and it usually works fine, but I get a lot of dropped calls when I am sailing on Lake Michigan. T-Mobile is doesn't have good coverage when you get away from the city.

T-Mobile is an affordable and reliable company. We have had an excellent experience with them in the 2 years we have been dealing with them. Anytime that we have had an issue with our phones the T-Mobile representative was very courteous and knowledgeable and addressed and solved the issue promptly. We will continue using T-mobile in the future and I will recommend this company to my friends and colleagues.

Bought two Samsung Note 8's and an iPhone for my daughter. After three trips to the T-Mobile store, still had the same issue and was not given a new phone. Dropped T-Mobile for Verizon. T-Mobile refused to unlock the iPhone that we had outright purchased. The customer service line is a joke. When asked to be transferred to a supervisor, the same representative attempted to act like she was someone else twice. When returning the phone to the T-Mobile store I bought it from, the manager stated he couldn't waive the restock fee, but customer service said he could. Customer service also claimed they didn't have supervisors or a corporate office. Never again.

I feel very disrespected by T-mobile and I will NEVER ever recommend anyone this service. It’s a huge cellphone company, yet they are very inconsiderate and very unprofessional. Long story short, my brother Adam was a T-Mobile customer service rep, and he passed away on July 13. Since August, I have been trying to communicate back and forth with T-Mobile representatives because my brother still has a balance on his phone therefore we can’t sale or get rid of it.

I contacted T-Mobile today and was advised they have a new policy that began 11/01/2017. Even if you schedule a payment to post LESS than 30 days after due, they will decline all payments to every 3rd party app you have set up through your phone, including Movie Streaming, Games, Google Play apps, etc. I was told I now have to uninstall and reinstall... Lost all my saved info in my apps because of 16 extra days to pay my bill. I told them they should have communicated this new change to their customers or at least when I set up my payment; the rep on the phone said, "yes we probably should have".

I attempted to become a customer of T-Mobile. I decided to go online after finding out I didn't have to turn my cell phones in. This information was given to me in the two stores I visited. The gentleman online said he often heard this. The employees in the store work on commission and the employees online do not. So I enrolled online with the gentleman acknowledging my Sprint contract didn't end until September, that was ok. I was given three sim cards and the cell phone ordered.

T-Mobile got me two years ago with their Jump On Demand program, where I could have a new phone every 3 months at no extra charge (just monthly equipment payments). That was fine until iPhone X, where they all of the sudden wanted $270 to upgrade. Sorry guys, you can't change the rules in the middle of the game. I went to Verizon and got my iPhone X for $0 down, no gimmicks. And, the service is way, way better.

They have hidden charges and when your discounts expire they don't contact you. You have to prove again that you should get a discount. And they don't credit you back. So if you don't notice it you are out of luck (money) and their stores lie about hidden charges.

I have had this service for 3 years now and I have had the least amount of trouble with them and they have been ahead of the rest of the other providers in new innovations.

We switched to T-Mobile from another company because of the price difference. Everything is so much better on this service with unlimited text data and talk. I never seem to have a problem with the service even when I was camping on top of a mountain and I still had service.

I have really enjoyed being on T-Mobile towers. I get service almost everywhere I travel. I am through True Wireless company, but use T-Mobile towers.

Sent my new phone to the wrong address - their error. Won't send it to the new address unless I place another order which means paying again! I have spent 5 hours between chat and Facebook messenger and I still can't get anyone to deal with it. They just keep saying that is the system, you have to wait for 30 days for your money back. I am going to another provider. Disgusting service.

The bill is always confusing. Once you pay phones off your bill it does not go down… T-Mobile charges you when you do not upgrade. They charge you high fees when you pay your phone off. T-Mobile does not work with you honestly in some communities it’s as if they get paid to rip you off...

T-Mobile are always having trouble with their service not working in the home. I have moved to a entire different city and home and if it wasn't for my wifi in my home my phone wouldn't work. So the fact I'm still being charged for service that don't work. Also they tell you your bill will be this amount but your bill is never that amount. My contract is up and I'm lost to whom is a better service but not the high price tag. I found that some of the off brand cell services works best.

I keep losing internet connection. Service is ok. I am thinking about trying someone else and I have been with T-Mobile over 10 years. When T-Mobile schedules payments for you the payments always overlap or are close to when your next bill is due.

I've been a customer for 16 years. Apparently, they don't really value their customers. I've had some bad experiences recently with them. This would take too long to get into, but let's say their customer service isn't what it used to be. They say one thing and do another. Ever since I dropped one of the lines, they keep billing me too much. It might appear "fixed" after speaking to a rep, but when I go back online later or a day, or several days later, the amount I supposedly owe increases, and regardless of who I talk to, or what I'm told, it keeps changing, where I'm being billed too much. I'm glad they don't take it out automatically, or they would go into my checking account and take out whatever they wanted. I could go on, but it gets too involved to explain. Let's just say I've had it with T-Mobile, and I'm going to get a new provider.

I switched and they won't unlock my phone. They said they can't stop automatic bill pay for another month, even though I am in the middle of a billing cycle. Very dishonest customer service reps. STAY AWAY FROM T-MOBILE.

Two and half years of being a loyal customer and just finished paying off an iPhone 6 with them. They are demanding a $750 down payment for an iPhone X because I made one late payment (three days late!) in the two and a half years with them! This is how they treat their loyal customers?? Sprint went down in flames because of their horrible customer abuse and now T-Mobile is cavalierly treading the same path.

Unable to make or receive calls on 2 of our 5 lines for 1 1/2 months only to be told now that new tower will not support our phones. We all have Galaxy Samsung S5 phones but 2 are Verizon. Horrible tech dept and customer service!

T-Mobile acknowledges rep applied trade-in wrong and after many phone discussions and payment quotes on how credits will be applied won’t adjust EIP to represent final quote. I’m totally at odds with the business of being told one thing and forced to be held to contract that is one sided. T-Mobile not honoring many quotes from phone representatives regarding trade-in evaluation. In the end I got two EIP contracts (my choice) according to T-Mobile, fairly promised $300 credit applied not the quoted "your monthly payment will be" over 24 months... The switch and bait to applying JUMP program to divert trade-in program.

Ported our phones out to a different carrier. Bank account was debited even though service was cancelled. Was told it was but bill was already going out and they would correct it on the next cycle. They not only kept the money, they say I owe money! If you have no service you can't log in and make any changes or modifications obviously, so you have to use Facebook messenger. What a joke. I left because of coverage, I will stay away because of pitiful customer service.

The company is great. I like T-Mobile company. I been with T-Mobile for 5 year. Be my bills is so high. I need a better month plans.

Price and customer service in stores outstanding and wait time is far LESS than Verizon. Only downfall is getting service in some areas, i.e. Vermont.

The only problem I have on a recurring basis is when I travel to see my elderly parents in New Hampshire. I get lousy to no service in that location. I can never receive my voicemails and this past visit I was not able to make a phone call or text.

On July 24th 2017 I made a change to T-Mobile. I was informed as a consumer that I would be billed in 30 days. I have been with Sprint for 17 years and NEVER HAD major issues as I have had with T-Mobile in 3 months, I hate them. All of their staff has the inability to adopt, in 11 days they took out monies not owed doubled by the bill. They are really stupid including the DM of the Akron Summit mall. They are all DUMB. I have been disputing this since 8/14/17 and Chase also is stupid. It’s very SIMPLE, DO NOT GO WITH T-Mobile or Chase. They practice unethical consumer issues and will steal from you. All of their staff in the Akron Area made jabs at Sprint but as a long time Sprint consumer, Sprint will tie rings around them.

I really enjoy T-Mobile service. I like the fact that I am able to use my phone in over 140 countries. As someone who works in the aviation industry, that is very important to me.

I have been a T-Mobile customer for some years now and they have made key changes to me. And with that said they continue to improve and I look forward to what they will come out with next.

Customer service and coverage area is excellent. Service overseas in covered countries is great. They give clear explanations and text to assist you. Only thing I liked better is when you were able to upgrade your phone after a couple of years. Contract never bothered me because I like their service.

I have been using T-Mobile for a few years now. On June, I bought a Samsung Galaxy S8 at a store in Huntington Beach. They recommend buy 1 get 1 free program which I have to open a new line. Then I get that new line for my Dad and have been paying for the extra service. They also mentioned the rebate card for the second phone will be mailed within 4-6 weeks. Two months later, I have not received anything but still have to pay for the second phone (including the service fee). I came back to the store and figured out the staff had not submitted my order yet (but he let me pay the down payment for that phone on the very first day).

I have been with T-Mobile for some years. This company have great service and good quality cell phones. For example: I went inside T-Mobile store about an accessory and when I received it did not fit. I called T-Mobile and they told me to contact the company that made the cell phone. I did and gotten the accessory for free.

I am in a rural area and do not get very good service. I don't understand why they can't put up more towers in Ellicott, CO so I can use my phone more!

In some areas T-Mobile excels past the competitors, we have had better service with them compared to Verizon. The pricing is very competitive, and the coverage keeps getting better. What I am not happy with is some of the hidden fees they don't disclose until something happens. They charge you to do a warranty exchange if you have insurance or not. Their billing systems are easily confused, and sometimes requires calling in to get something resolved. Also, they will make changes with call-in procedures that they don't notify customers about.

T-Mobile gives consumers the biggest bang for a buck! Prices are competitive and they run good promotions. The only thing that upset me was I recently had to get a new phone because mine wasn't working so I did and gave them my old phone. I had about $70 left to pay on it but I assumed I would get that amount for the trade. WRONG! Now I am paying for my new phone and the balance on the old phone that didn't work - Really? I called them on it and they told me my old phone wasn't worth anything so too bad.

It's like pulling teeth to get somebody on the phone and then once you do there are no help at all. They take entirely too much of your time just to tell you they can't help you. All I'm trying to do is get all four of my lines to be Auto paid the same day every month with the same plan but every time I call they tell me I have to call back next month. Next month comes around and my phone gets shut off because all the phone lines are not on the same date then it's all over again starting. This will be the last month they get my business.

I use to get annoyed that I was paying the bill but because the account was in my husband's name I could not make any changes... That process was made easier...

T-Mobile has good customer service and their rates are good, but their biggest problem is coverage. Their coverage in my metro area as fair, but their coverage outside of the metro is very poor. And that is the primary reason I will switching back to Verizon.

My wife and daughter have been with T-Mobile for 4 years with no problems, however I would like to pay less. Reliability is very good and easy to use. Customer service is very good.

Not enough cell towers for coverage in my current area. Customer service is easy and always friendly and helpful. They work with you when you need to make adjustments. Generally happy with T-Mobile.

The only good customer service is when they sign you up. Buyer BEWARE!! My spouse and I signed up for the 55 and older plan as it was cheaper than ** and had better data plan. Within a few weeks, after a trip to PA, we found out we had areas of spotty or no service. We went back to the store and were told "maybe it's your phone settings." My spouse had purchased a Samsung phone from T-Mobile when we signed up and the phone was paid in full. After less than a month, we decided to cancel and go with another company. Shortly after that, the Temporary Unlock (unknown to us) that was on his phone, was now locked! My spouse was on travel at the time and was told by the 800# Reps that he would have to go to a T-Mobile store.

My service was spotty - I stuck it out for over 10 years. When I changed to Verizon finally, they charged me pro-rated charges and a higher rate then monthly charges. So, 12 days service cost me the same as my usual 20-day service. RIP OFF. No one told me when I called to cancel that I would be billed this way or I would have closed my account the last day of my billing cycle. They don't care - I was told a customers of 10 years should already know that. That is what I get for my loyalty. Please don't buy their service.

My experience with T-Mobile has been one of good customer service. If there are any problems they are addressed quickly. I wish all the companies I deal with cared enough about their customers to take this 'I got your back' policy, 'tell what the problem is and I'll provide type with a solution and if the 1st solution is not working for you we will keep trying until we please you'. Keep up the good work in taking the ownership of the problems.

It is by far the best cell service for the best price. Customer service is better than any other service I've used (Verizon and AT&T). Most extras at no additional charge, like wifi calling and video streaming.

T-Mobile customer service was absolutely awful when my phone got locked after a T-Mobile update was done overnight & after weeks of getting nowhere with them, I had to reset my phone by Samsung at a Best Buy to get access.

I like their cost. But too many issues with reception. They really try to accommodate their customers. I appreciate the signal booster which seem to work most times. I use to use Straight Talk, which I really liked except they have the worst customer service. This is not the issue with T-Mobile, their customer service is great.

I used to love T-Mobile. Now I'm starting to hate T-Mobile. Before 2 months ago, I would call T-Mobile and a friendly person with answer my phone call in 2-5 minutes. Now someone in corporate decided it would be cheaper to Offshore customer service and now I wait between 20 minutes to an hour to get someone to answer customer service calls. Proof: I called this morning at 6:45 a.m. on a Saturday and the recording said you'll have to wait 20 minutes to get your call answered. Customer service can't answer a call for 20 minutes 6:45 a.m. on a Saturday?? T-Mobile better wake up or it's going to lose major customers. T-Mobile needs to fire whatever corporate executive came up with the idea to Offshore customer service from American labor markets. Call T-Mobile customer service anytime, and you'll see that this corporate decision IS NOT WORKING!!!

I have used T-Mobile for several years. Of all of the other carriers theirs is the most reasonable and used to have excellent customer service. I did have an issue with them once but I have not had to call customer service in a while. Their coverage can be a bit spotty but I will sacrifice that as opposed to the price of Verizon and the crappy customer service of AT&T.

I planned to change to an account plan from a pay as you go plan... The staff at the T-Mobile store spent 8 hours trying to accomplish this... Although the store staff was wonderful, the people on the other end of the phone were obnoxious and rude... The first young lady helping me needed to repeat several times to the T-Mobile staff on the phone: "It isn't necessary to be disrespectful... No need to yell, I'm trying to assist a customer".

Been a client for over 14 years. Customer service great; price fair; works seamlessly and for free in Europe. Other people on a tour in Amsterdam who had other providers were paying money. I was on reliable free wi-fi!

Cell phone service is good for this area of the country but customer service needs improvement. Very friendly but took over three calls to fix problem. Also, overcharged when switching plan.

I have been using this company for more than 10yrs. It has served me well over time but with the new phones it's difficult to get discounts like I use to. Overall I think it's the best company!

Prepaid card with unlimited text and talk and I have wi-fi where I live so it makes it only 28 dollars a month, easiest plan I ever had. With a unlocked phone I gave the best of everything.

T-Mobile is an alright phone company. I have a total of 9 lines, phone and tablet, with them, and have unlimited talk, text and data. I receive a discount because I sign to have my monthly phone bill auto-debited from my account. And I receive a $20 credit for each device that uses less than 20 Gig of data a month. I pay $320 for all lines. My biggest complaint is when streaming radio music while listening, there is frequent buffering, then loss of music. And, there is spotty tower coverage where I live in Lexington Park, MD. There is no such problem where my family live in Texas.

The rep in the store the day we purchased the phones told us it would work in our area. It didn't work within 2 miles of my home. Cancelled the phone lines. I try to turn my phones in and they haven't been cancelled so I can't turn them in. Ghost usage. They tried to charge me usage for the time lapse between when I cancelled originally and when they finally actually cancelled it. I called, they looked into it and there had been 0 usage. They tried to charge me for phones they had! Take care of all of this and then 7 months later find out they sent me to collections for $47 on phones they had!!!

T-mobile was or is offering perks to current Verizon wireless customers to sign up with their service. I signed up as a current Verizon wireless customer because I feel my current VZ wireless bills are a bit steep monthly. I called and signed up very easily after the credit score and fact that I was a VZ wireless customer was verified quickly over the phone. I received the SIM cards but decided to not activate the cards because I decided to stay with Verizon wireless. I called T-Mobile to cancel. Spoke with their customer care and I was sent to the cancellation team. I advised that I did not activate service and my account was terminated. No money owed. This was the end of August.

Based on rates and customer services, they're better, and try to be better, than their competitors. However, in some areas in Westchester, the signal is poor and call can be dropped. Remarkably though, T-Mobile works in some parts of upstate NY where others do not.

Very patience salesman and women. Never have to wait. Take their time explaining to you, doesn't be annoyed. Makes you very comfortable and will not try to sell you equipment you cant use.

T-Mobile is as good of a provider as any of the others. I think they're all overpriced because of what the market will bear. They have a strong signal with good reception so I guess they're doing their job. I do like that they reward long term customers with stock shares.

Had to speak to 7 different people; finally, they had it correct. Transferred us; next Rep hung up. Had to start all over. Still they don't have our agreement correct. Horrible.

This is the worst service I have had in over 15 years. Never has service. Always say it's disconnected from the network when it clearly shows it's connected. When you speak with a customer service rep, they say they will help and call you right back and two weeks have gone by and still no return call. It was truly a mistake to switch over to this service. In my opinion I would not recommend this service for anyone. Truly a service that is worst than Sprint and I did not think it was possible with Sprint's dropped calls from years ago. As soon as the contract is up, I will be looking for another company. Two months to go.

I am satisfied with my T-Mobile cell service as far as the Unlimited Call, Text and Data plans. However, when it comes to contacting T-Mobile to get an important account issue resolved like getting an "authorized user" removed from your account, T-Mobile never wants to provide their customers with any notes from the call nor do they give us access to the details of what was discussed. For example, I had someone on my authorized user list, meaning they shared the account with me but had their own separate phone. This meant that they could call T-Mobile using my passcode and discuss anything related to the "joint" account. But when personal situations changed, I contacted T-Mobile years ago when it happened and talked to a rep for over an hour to get that person removed as an authorized user. They said it was resolved and recently in 2017 I found out that the person was able to purchase a new phone under my account.

This company has been truly no nonsense and loyal to me as a customer from the time they appeared in the US. Pricing is fair and never played games like others. I very much appreciate that, thank you!

When I first had T-Mobile, they were the best customer service, best everything. Now my service is but great. Customer service is horrible. The plans are good. The personal feel of customer service is gone. They don't really seem to care one way or the other. I have to constantly stay in Wi-Fi to have service. It's not the best anymore. Looking for another way to go.

They are bordering on getting an awful but, the choices are worst than what I have. I have been with them > 14 years and not once have they offered and customer longevity perks. They give all the breaks to the lure of new customers. I am seriously considering Boost the next time they offer a new phone, unlimited data at 25.00 a line. I am going to get two and still save. The service is not the best but, service is horrible with all of the ones listed and then there is the FINE PRINT... HATED IT!

I love that they recently added a Senior package at a discounted rate but, I dislike that I can't get connections in places where other people can who have other carriers.

My account was hacked on October 10/2017, and someone ordered an iPhone 7... I called T-Mobile to see what happened and how did someone was able to access my account but didn’t get an answer. I filled out a claim and they said, "48 hours, we will contact you and inform you" and after 20 days nothing has been done. I called T-Mobile and spoke with different representatives and both reps told me 2 different stories, one said investigation isn’t over yet and the other one said investigation is over and tried to blame me and I asked them to listen for the call and how phone was ordered. They said, "The called was answered by one of our partner center and we don’t have access to their records" and it’s been stressful and frustrated especially after I started receiving calls from Kenya. T-Mobile aren’t professionals, they could care less about my private info.

When I have a problem they always willing to solve it for me... I am challenge with technology. Often I need to go in to their service area for help...

Today I tried to upgrade one of the lines on our TMobile account to iPhone X. It is advertised as an easy upgrade, with a simple monthly payment plan and there is even a rebate for turning in your old phone. Like many other customers I found out that apparently we have to provide a down payment, which is for me - customer with “excellent credit” - is 279.99 - close to 30% of the cost of the phone! When I tried to understand where does it say - on the website or in the promotional emails - that there is going to be a down payment - I was getting nowhere with the customer service, except a confirmation that this is their practice due to rising cost of the device. But they don’t advertise it as such - their competition doesn’t require a down payment after all, so they mislead their customers into thinking they are getting even better deal with TMobile, because of the additional rebate.

Great connectivity, speed, service and a fair price. I have been with T-Mobile for years after trying other carriers and have always came back to T-Mobile.

I use AT&T now. This past summer, because of their poor spotty connection I was looking to switch. I bought a one month trial sim card from a T-Mobile store to "test and see if I get signal." Well I do not. Not at all. So the next day I returned it, got a refund and thought I was done. Aug comes, I get a huge bill. I called, went through voicemail from hell since no company actually answers their phone anymore, got switched to several people, a few looked up my account and confirmed I have never actually made any calls and in the end was assured it was taken care of.

The problem has been resolved. After writing this review, I went to the BBB and repeated my complaint. Within 2 days I had a call back and the charges have been reversed. I think T-Mobile is trying hard to make its customers happy and I would definitely recommend them in the future.

I transferred my service from Verizon to T-Mobile to save money and was promised I would be reimbursed by T-Mobile for early termination fees from Verizon, as T-Mobile advertises. After 4 submissions of my final bill from Verizon, two were sent to the wrong e-mail address, T-Mobile informed me that my phone didn't qualify??? T-Mobile supposedly bought my new phone and sold me a T-Mobile phone, only recognized to be used on a T-Mobile plan.

T-Mobile has always been helpful when billing or even signal issues have come up. Recently we have had some miscommunication but it had been fixed. I've been with them for at least a decade.

T-Mobile is a perfect solution for a lower pocket. I had a problem with my gigas and they gave me a temporary solution that I never it exist. The customer service was excellent.

I've been with T-Mobile for almost 10 years now. I prefer their customer service compare to AT&T and I like the idea that they have no contract anymore!

I had gotten a new phone and canceled the plan couple days after because Verizon was cheaper due to being on dad's plan. I had returned the phone and everything and they "lost it". I kept getting billed after I had canceled my plan and was no longer using T-Mobile. I had to go into the store 3 times and talk to them and they still had not found the "lost" phone after months of me returning it. I had finally got a bill in the mail saying they owe me $143.98. They said it would take about 5-7 business days. It's been 2 weeks and I'm still waiting. This is ridiculous!

Initially, I made the decision to leave T-Mobile because of the non-reliable service. During the process of switching phone carriers from T-Mobile back to Verizon, I had to call T-Mobile to have my account "unlocked." The T-Mobile service rep who I spoke with told me that because I did not purchase my phone through T-Mobile, they could not unlock my phone for me. However, the unfortunate thing was that in fact I had purchased my phone through T-Mobile, but they had no record of the purchase. Now today, I am left with my T-Mobile-purchased iPhone box (with their sticker on it!), but because they could not unlock my phone to allow me to use my existing iPhone through Verizon, I had to purchase a brand new phone! In that very moment, they had me and I felt robbed.

NEVER paid my early termination fee of $441. Gave some excuse as to why, then called back and said I could get $75? Never got it and then called back again and some guy said it was sent out. Never got it. It's been months and found out it doesn't exist anymore. MY BILL CHANGES EVERY MONTH AND ONCE CAME TO $225 FOR ONE LINE. I HATE this company and can't wait to LEAVE!

Horrible. My phone broke after 10 months still under warranty. They did not want replace it. Their connection is horrible. If you try to cancel they purposely place you on hold hoping you give up. I was placed on hold for almost an hour when they heard I wanted to cancel the service. I had been a customer for over 10 years. They charged me for service even when my phone was not working and I told them to place the service on hold.

My wife and I were attracted to a plan that T-Mobile has just announced 55+. So we bought two phones yesterday and signed up. My phone had to be ordered. They changed my phone over to their service. Everything was fine until this morning. Tried to call my wife and got a message saying that the phone was suspended. I called. They said they would have it up and running. Also the phone was suspended because I requested it to be? and she said she checked my wife's phone number and it wasn't on what I was told. Waited phone. Never came on.

Every time I call about over charges that get applied every month they are rude and they attitude is always that there is nothing they can do... Actually not rude... Just calming tell you there is nothing they can do and they sorry... Never try actually to fix the issue. Plans are good but get ready for month to month aggravation.

1.0 star rating. 10/15/2017. I have never been treated with such a lack of disrespect and disregard. I went into this store for help due to multiple issues with my monthly bill. The two representatives that attempted to assist me were Juan and Danny. After explaining and viewing my billing information and seeing that I was being billed in advance for services "that had not yet been rendered", I was told that "I SEE YOU LIKE TO ARGUE", with an attitude, and that I should call customer service.

I was with T-Mobile for the longest time. Never suspected that they would be overcharging me for the data I was getting. $109 a month for one V10 and 1gb of 4g data. Super crappy deal. But I thought nothing of it. Kept the V10 in pristine condition until the infamous LG boot-loop had its way with it. Other than the fact that its own software bricked the phone, the phone was perfect. No scratches, no dents, no cracks. Recently moved down to Central Oregon and after the V10 boot-looped I switched to US Cellular where I'm currently using a V20 with unlimited 4g data for only $80 a month along with much better coverage than I ever got with T-Mobile. A much better deal. When I called T-Mobile to cancel my service, they were extremely rude and unprofessional.

I have had a pre-paid service with T-Mobile for over 10 years and got to a gold legacy status where you don't need to keep paying monthly as it lasts a year and my balance was well over $100. Recently when I tried to use the phone it said "sim not provisioned". After hours on the phone with people who can barely speak English, I was bounced from person to person (5 times) eventually with their so called supervisor saying my phone is now inactive and they gave the number away and will not refund me my balance.

My LG Stylo 2 operated well for the first 7 months. Then it started intermittently blocking me from using my Cell Phone with "emergency calls only" - Some blackouts are for 5 minutes and sometimes up to 2 hours. When I complained to LG they recommended replacing the Sim card which I did. The fix lasted for 2 days and now I'm back to the same blackout methods. Leaving me to believe it's not the phone, it's the carrier.

I called T-Mobile today to make a payment arrangement, lo and behold I just found out today, after 2 years, that if you make payment arrangement thru a representative you get charged $8. I'm like what? Never heard that before from any representative, never. So I spoke to a supervisor and the only thing I got was a lecture on what to do so you don't get charged. No mention of a refund, nothing. What a joke. They all thieves, charging a customer for helping them. I will not recommend them to anybody.

Great welcome. Relaxed atmosphere. But I have a business and no access to my two-step verification emails and accounts. I have NO access to ANY of my business accounts. I have no access to my company accounts to MONITOR ANYTHING! Went back to the location - my sims card was wiped clean. WHY NOT wait a complete 24-48 hours or take the phone and offer the customer the ability to TAKE/KEEP their sims card! Based on this as a business person... I WOULDN'T HAVE PURCHASED, RECOMMENDED or have gone to T-Mobile. I have access to none of my websites, none of my company emails. Just HORRIBLE and the internet service isn't the best. My other sim's card gave better reception and it was a T-Mobile service provider.

Apparently the Lawrence, MA T-Mobile store staff do not ask for photo id or even look at the "credit card" used at point of sale, no one in my family is or has ever been or ever will be a T-Mobile customer. Arrest report in the Union Leader of Jammy Alphonse in nearby Londonderry, NH stated that he was in possession of numerous blank cards and a female victim of fraud was reported to have also recently had T-Mobile fraudulent charges on her account. T-Mobile is guilty of conspiracy to commit fraud by not enforcing the confirmation of the identity of customers.

I had the worse experience in my life having a T-Mobile as my carrier for my cell phone. It’s been more than three weeks the issue has not been resolved. The following issues are drop calls, not receiving any calls, no miss calls at all (only voicemails), not able to make calls most of the time, call failed and more and more. I Called customer service numerous times and their response is always the same. They open up another ticket every time I call them. I am very dissatisfied with T-Mobile and very disappointed with their service.

My minutes for my phone were due and since I always pay cash at the T-Mobile store I decided to pay for my minutes early AM although my minutes did not expire until midnight 10/06/17. This review is not for the T-Mobile store, but for the phone customer service that I received during an emergency situation. On 10/09/17 3:30 am my husband and I awoke to darkness and without power. I turned on my battery operated radio and discover that Nevada county had fires in several areas. My husband had to leave for his job, and a half hour later I tried to call him and my phone was dead. The message stated that I had to pay for my minutes.

Worst company, ever! I've been using T-Mobile since for the last 4 years, and it was fine until this August when I had to make changes in my plan. It took me more than 5 visits and numerous calls to customer service to transfer from Simple Choice to T-Mobile One. Reps were unable to change my plan on existing account, so they suggested to open a new account, transfer all lines and then close the old account. They couldn't give me a final statement for the closed account right away on Aug. 17, and suggested to wait until it appears on the system so I can pay the remaining balance.

I wanted to add a cell phone account to my T-Mobile hotspot. Sounds simple, right? Not for T Mobile! Hours and hours on the phone with them. They made one mistake after another. It got straightened out but without telling, they gave me a new hotspot with very low data. Terrible experience with them. Terrible service!

Tried to change my number to Verizon. I have called them at least six times and still they have not let me change my number. Calls have been dropped multiple times and every time they say they are going to do this they fail.

I was with AT&T for over 10 years and decided to switch to T-mobile back in August 2017. I made sure that I confirmed that I am getting the $40 monthly plan per line and was assured that my bill will be $130.00 per month and if I paid via auto pay I will be getting a monthly credit of $10 for doing so and that will bring my bill to a total of $120 + the $20.00 monthly installment on the new phone I purchased bringing it to a total of $140. T-mobile have been billing me $170.00.

I joined the Kick-Back program on 6/29/17. This program gives you $10 back for every line that used under 2 gigs of data in a billing cycle. I have a business account so T-Mobile does not allow me to control it manually. Their computer software has to automatically credit the account, which it has not done. Every month I called T-Mobile Customer Service and every month I would get a different excuse as to why the Kick-Back didn't take place. All of the customer service reps that I spoke with could see that I am enrolled in the Kick-Back Program, and they could see that all 3 of my lines used far less than the 2 gigs of data, but none of them had been able to figure out how to get my credits.

T-Mobile has best coverage in country is BS. Suckered me in, after listening to sales proclaiming this over and over I signed up. After 3 days of troubleshooting their technical department declared there is "sparse" service at my area. And to top it off after all the hassle and frustration T-Mobile refused to refund the $108 fees for "registration".

I ordered a REVVL T-Mobile phone on 9/15/2017 on order number ** and paid 163.20 for the phone. They told me the phone was back ordered, so when I received the phone on 9/28/2017, it was an Aristo phone; the wrong model name. What it appeared is that at the point of shipping they covered up the original serial number designation for the Aristo phone with another label for the REVVL phone. I called them and after almost 2 hours on the phone, they said they would ship me the right phone but wanted me to pay an additional $163.20 for the phone, which I consented to do.

After dealing with five T-Mobile stores and countless customer service calls, I will never say anything negative about my 20 year relationship with AT&T again. Like many, I was very enticed by their super low $ bait and switch tactics they use. I tried desperately for 3 weeks to sign up for the 55+ Promotion but they claimed they needed to check my credit so I obliged in lifting the credit freeze I had at TransUnion which is the Credit bureau they initially said they utilized... then it was Experian. I was told four times TransUnion was credit bureau they would use only to be told it after my fifth trip into the store it was Equifax. We all know the issues with Equifax... They don't respond to emails, phone calls or even logging into my Equifax account.

I had been a T-Mobile customer for about 10 years. During that time, I paid extra on my account in order to have a credit balance in the event of unforeseen problems. Well after the Florida hurricane of 2017 I had lost service for about 2 weeks. If I wanted to make/receive a call I had to travel about a mile/mile and a half. When I inquired about the problem after several time I kept being told it was a problem with the tower caused by the hurricane. Yet in my area other phone companies were operating properly. To be fair, I had had some similar problems PRIOR to the hurricane, at first I thought it was my phone BUT AFTER switching and replacing phones the problems continued so this must have been a preexisting problem that was intensified by the hurricane.

I ask for iPhone 7 plus 62 memory. I was told no exist. Ok. I want big one for my work. The lady gave me 32. When I ask is it the big one yell at me, “Yes!” Ok. “How much?” “769.99.” Ok. “How this work?” and start yelling at me. I don’t want to say nothing, I have to pay after 14 days. My coworker tell me is 32. Went to change. The same lady yell. She dont not know nothing, I cant not return. You have to pay 769.99 and now the phone after 4 days is 699. 1st, I feels so bad the way was treated. 2nd was her mistake to gave me what she wants knowing I never ask for 32 and knowing in a few days lower the price. I talked to manager and no help… Really, we have to deal with this. Sad. Very sad, T-Mobile store 7481 Lake Mead. Las Vegas.

T-Mobile is only opening stores and have aggressive salespeople working on commission to sell you something. When it comes to a problem, THEY DON'T EVEN KNOW YOU. I bought a phone from a T-Mobile store and they sold me insurance. I lost the phone and I went to the T-Mobile store to get assistance and they told me that I didn't have insurance. I let the weekend pass without a phone then visited another T-Mobile store and asked them to use their phone to call insurance and lo and behold I had insurance. I completed the claim and paid deductible and they said they would send next day air.

I bought a Samsung J3 Prime from T-Mobile store in Cherry Hill mall. Return 2 cellphones to T-Mobile because of static in the background. The cellphones they gave me were recondition phones. Call T-Mobile to tell them about the 3rd phone with the same issue. The girl told me stop buying cheap cell. This phone that T-Mobile charge me was $150.00. The woman name is Charlene with T-Mobile. Very disappointed with T-Mobile and Samsung products. Hope this doesn’t fall on deaf ears. Need for people to know about T-Mobile and Samsung products that are being sold by T-Mobile store that do not stand behind their products. Please get back to me for more info. I have a receipt.

They are very good to me and my son in the navy. I have not had any trouble with T-Mobile. Been with them for over ten years. Will not switch. Thank you.

Over all T-Mobile is a great provider. I have been with them for years and there are seldom any problems. The only complaint I have is the price of the service. It could be less expensive. I happened to sign up for the unlimited voice data and text when it was available and for me that is the only way to sell cell phone service... Never have to worry about using too much data or text or call time.

I have been using T-Mobile for the last 9 years and I think their service is great. No dropped call, interruption in service and customer service is polite and very helpful when I had a situation with a lost phone. From my experience, I highly recommend this company.

So I live in Southwest Florida and we had a hurricane whip through here and we are still trying to get back to normal down here. I called all my bill providers and T-Mobile for I am with them currently, (not for long) and asked if they would be providing assistance for the hurricane victims. I was told, “Oh, yes absolutely. Anything to help you out.” So I was told not to worry about my bill and it would be resumed business as normal the next month. I said, “Thank you and appreciated the help.”

The companies, beginning with Tmobile, are refusing to remove a small charge on my credit reports, or to give me details thereof so I could settle this matter. I have called several times, and get referred back and forth between them.

So. After arguing with T-Mobile phone reps for much too long, without having anything resolved, and then after discovering that there was an extra 62 pages of our bill, one month, and being sure it was not only one month but every month, it was further researched, and I discovered the following things, along with satisfying my fears and curiosities about the matter.

I hate T-Mobile because when I got my phone they tell me, "Oh yes this is included all, yes that's included" and come to find out the first month's bill is twice as much as what I've been paying from Verizon so I called and see if I could downgrade. Noah can't downgrade. You can't upgrade, can't downgrade, you can't change, you can't move. I'm very sorry that I got involved with T-Mobile. This is ridiculous.

I had T-Mobile for 13 years. They charged me 200 dollars when I left and ruined my credit by putting me in collections. Nice loyalty charge! Now they have no contract deals but still are ruining my credit... I also had numerous dropped calls.

I like the service but it should be solid unlimited and not limited. The unlimited tethering feature runs out and slows the viewing down.

Good company. Needs a little bit better coverage in Southern AZ otherwise good service including in Mexico. Have no problems with service most of the time.

I have been a customer for over 15 years. I have no complaints. With all the new towers I am never cut off and reception is always good. Customer service is excellent. When my phone couldn't be fixed a new one was sent out immediately. They stopped making the model I had so they upgraded me to a 7S at no charge.

T-Mobile is very Expensive after you get in the plan rates etc. They should give better Discounts for what they charge Especially Seniors who depend on their phone in case of Emergencies.

Changed to T-Mobile after experience of not being able to receive or make calls on Long Island, NY and when in Oxnard, California. Having traveled to both of these locations again after switching to T-Mobile I have not had difficulty getting a signal.

I got what looked like a good deal on a spare cell phone and account, but coverage in my house is abysmal. A couple miles to the north or south, in commercial areas, coverage is good -- nice strong signal. An online coverage map showed my home area rated as "good" for coverage, but it's awful, even if I walk outside. Very disappointing. I'm going to try a T-Mobile home 'repeater' that is supposed to pick up their (1-bar-at-best) signal from a window and send it around my house. We'll see how it goes, and I'll report back when I try that.

I bought the iPhone X today and the new watch and tried to port a number to the watch. They messed everything up and LOST my business number. I am losing money as I write... My wife is in tears and has vowed to go get a lawyer. This is not the only problem we have had with T-Mobile. I wish I had changed carriers sooner. The billing is never correct and if you try to make a change with your account be prepared for a nightmare. We have tried to make three previous changes to our account by adding a phone and they have made a mess out of it every single time. Do they not have a training course?? Or maybe thats what they train them to do... Frustrate people to death until they give up. Well, I don't give up.

I hardly ever have to call in and talk to someone. I can usually resolve my issues in their app. If I do have to call, their customer service is awesome!!

T-Mobile just increased my 5 gig a month to 10 on June 3rd without raising my bill. So - though customer service sucks beyond explanation - the extra gigs are welcomed - even though I never use much of any of my data. I have hi-speed WiFi at home and rarely go out... But the $55 a month I pay for 5 gigs was a bad deal compared to competitors. Boost was my carrier for 5 years. I got rid of them because of bad customer service, and ended up paying more to T-Mobile for even worse.

14 years ago I signed up with T-Mobile. I was refused by a few other providers and T-Mobile took my account. They believed in me and I am a loyal customer.

I barely use my cell phone yet they keep my bill at $40 + taxes. Not happy about cost. I've called them a few times about it and they seem to "try" to help me but I'm not too happy. I understand Republic cell phones or better yet OOMA is better. Will check them out.

T-Mobile has been my carrier for the last 5 years. Customer service is AMAZING but coverage needs great improvement especially if I travel west of DFW.

I give it a 100% for my bill and the service is experience people who take the time to very be helpful with your problem, to solve and the plan to work with you right on time. Thanks.

I love T-Mobile and have been a user for many years. I don't get dropped calls and the service area is very good. I would find it difficult to change providers.

So I purchased a 64 gig Note 5 about two years ago. I bought the 64 gig Note five over the 32 gig because that was the phone and storage I desired. Well 22 days ago I did a warranty exchange because my rapid charging stopped working. I go in and pick up my phone at T-Mobile never being told that I was receiving a 32 gig. So I notice today 12 days later that it is a 32 gig instead of a 64 gig. I call and their only solution was to credit my account $80. So I'm stuck with a phone that I did not purchase and a carrier that lies, deceives and did not give me the opportunity to have freedom of choice to keep my 64 gig Note five. In a Nation where we are granted freedom of choice mine freedom was stripped away from me by this monster of a mobile phone company. Good luck if you go with T-Mobile. A very unhappy American and soon to be ex T-Mobile customer.

Unreliable connections, call drop-off for no apparent reason, billing error so screwed up (they have not fixed my billing error for 1+ yrs, every month I have to call for correction, and every call they promised to fix it but never got fixed, very frustrating).

Able to use phones in many places that others cannot. However plans are becoming a little more expensive than others and phones are not worth the amount of money you pay for them.

T-Mobile one is great. I never have to worry about how much data I use, and if I have a slow use month, I get a rebate. Also, every Tuesday, I get a free gift. I have coverage everywhere I go and it's faster than my home Wi-Fi.

I enjoy the accountability of this company along with the credibility of the company. Customer service is fair and go beyond duty to satisfy you about concerns.

Three months ago I was informed I didn't pay my bill. Long story short, someone has accessed my account from within T-Mobile. They take my money from the bill pay and pay their own bill. Now, my access code has been changed. Their response pay my bill auto pay. NO, someone is doing an inside job and they want access to my bank? I've reported them to the BBB, waiting for their response since they have no solutions. I want whoever is stealing my money and changing my passwords arrested.

I switched over to T-Mobile in March of 2017, suckered like everyone else with the low price offer. This was one of those cases of you get what you pay for. The unlimited plan for 2 lines was $110 per month and they were giving away a 3rd line for free!!! All sounded great a reasonable cell bill. Day one started with problems, my wife's phone would intermittently connect to the network. So we went back to the store to get it fixed. They claimed some crap about the phone and said we have another offer going on, if you give us that phone we will give you a new iPhone & or the same phone Samsung Galaxy S7 FREE!!! And it will work on our network. Great, we go and do that, as we were told at the store we would see a $30 charge for the phone each month and a $30 credit to follow. It was explained that the reason was that they needed to protect themselves so they don't give us a free phone and we go switch networks, made sense, so away we go.

My husband is currently in the US Virgin Islands doing hurricane recovery work. In 1 week he used our 200 MB of data somehow. I tried to get his usage increased but was told he could only get a data pass for 50mb @ 15$ a week. Please explain to me how that helps! I was told there was no options to increase above that and regardless that my husband is risking his life to help thousands of people affected by hurricane Irma, the fee couldn't be waived and there was no way to allow him data. I'm extremely shocked at T-Mobile considering the unique situation my husband is in. I find it hard to believe that this company cannot assist the victims and disaster recovery teams or families for that matter of fact!

They just changed my plan without my consent and send me bill. When I called to solved the problem they twice hang up on me. When I ask for manager again they hang up. On top T-Mobile has very weak or no signal at all. Unlimited phone plan but many time without signal... or with two bars but still not able to go to some websites only if you on top of your T-Mobile signal have another wifi support from somewhere else.

T-Mobile's billing practices are very difficult to understand. When you sign up for "Jump on Demand" you aren't necessarily aware that you will pay the quoted amount for 18 months followed either by a balloon payment of the "residual value" vs restructuring monthly payments to cover this amount. When you try to pay these amounts off you find that there is a very brief window after paying your most recent bill balance. If you make payments at any other time they go towards the following month's balance and not towards the residual value. Also, T-Mobile makes a big deal about their unlimited data plans and binge video streaming. They are less clear to point out that when you use your smartphone as a mobile hotspot to project to a monitor or TV (as we do when camping) is limited to 10Gb/month followed by throttled down speeds making service useless.

In comparison to the other companies that offers unlimited, they don't drop speeds. A little too much attention towards the younger generations and not mature groups. Don't like that you have to put down payment on phones with more storage capabilities. It should be that the taxes are paid and yet another option, pay it all out in payments...

Experience is great, just not happy with the family plan. I'm spending $300 for me and my daughter every month because I'm trying to pay for the phones, which is ridiculous to me. I become indignant, $300 I can purchase groceries.

I have used T-Mobile since 2001 and have always had the best cell service as well as the best customer service even when I was out of state. I definitely would recommend T-Mobile.

I visited TMO store 9068 in Fresno to consolidate separate accounts my wife and I had with T-Mobile for 4 years, meaning we overpaid for that service over the period. They put my wife on my account, which resulted in changing her caller ID to my name. This has yet to be fixed. I was then offered a promotion to trade my iPhone5s for an iPhone7 with a 300$ rebate (including trade-in value). I picked an iPhone SE, paid for it in full and was told to go on TMO promotion website to redeem the rest of my rebate, complementing the $36 I got for my trade-in.

Binge On not working on my account. Took all my data and my Stash... was ASSURED that it would be replaced and of course, it isn't. After numerous phone calls, after being on hold over and over and calls dropped and being told "Sorry, it wasn't notated so, too bad for you". I am now FURIOUS with T-Mobile's horrible service and customer service on top of that.

When thinking about transferring my cell phone provider, I contacted T-Mobile to find out if my specific area had good coverage and was assured it did. Because of this, I chose to include my daughter on a plan with me and switched to T-Mobile. After doing so my daughter lost hundreds of dollars in business when clients could no longer reach her due to no coverage. I chose to drop her phone from the plan because of this but kept my own as I had coverage (for the most part) where I needed it. When canceling her line, T-Mobile customer service told me that we should have never been told she would have good coverage at her location as she was in a dead area and coverage was highly unlikely. They continued to charge my account for two cycles for a two phone plan. Anyone contemplating a switch to T-Mobile should think twice about doing so. The company is a JOKE!

I have used several different phone companies. By far T-Mobile has been the best. From customer service to being able to upgrade new phone often. We have never had a problem.

I have been a customer of T-Mobile for 15 plus years and they thank me every call. They are pleasant to work with and greet me every time I go in the store.

Concern about watching videos on YouTube, stating that I use too much memory. I pay my bill a mo. Have a right to watch what I want to see. Other than that service is wonderful.

I had a bad experience pre-ordering an iPhone on the T-Mobile website. The first time I placed the order, I had the option of getting next day shipping for free or 3-7 days ground shipping for $6.99. The default option was the $6.99. Of course I selected free shipping instead. Yet after I placed my order and received the email confirmation, I was charged for the $6.99 shipping. There was also a glitch in the system so that my apartment number was not shown on the shipping address in the order details. I called up customer service right away (5 minutes after I placed my order) and they told me they couldn't cancel my order because it's a "pre-order". I had to argue with them for 5 minutes, threatening to file a dispute with my credit card, then the representative finally said "let me talk to my supervisor" and cancelled the order.

First of all I think Verizon and AT&T are way overpriced for the value. They have one of the oldest infrastructures and it's been paid for yet they charge the highest prices for less service. I have been very pleased with T-Mobile service even when I travel and the customer service has been great. What I have noticed about T-Mobile, depending on what retail store you're in, the service and knowledgeable staff differ greatly.

Reliable, awesome service always - customer since 2010. Wish the price was a little lower, but they are still very competitive with the other big providers.

T-Mobile caters to multi-family use. Those of us who are single family users pay more. I only have T-Mobile for international use. Otherwise I would use Metro PCS.

I went to change my service about 5 or 6 years ago and was sold a bill of goods that I really did not want. All I wanted to do is reactivate my phone that I had been using. They told me that they should send me two phones. It would be 100.00 a month and that I had as much time as I needed to activate the second phone. Next thing I know is that I am getting billed for three phones at the cost of around 250.00 to 300 dollars a month. But that wasn't the bad part, the phone that they sent me died the first day, so they sent a new battery (was told always start there). Almost the same day the phone quit again, well ok then send us the phone and we will check it out.

I switched from AT&T to T-Mobile with the deal that they will pay for the remaining of installments for the AT&T phone. They send me a new phone then I send the AT&T phone back to T-Mobile and they lost it!!! 6 months later still fighting for the reward money when switch companies. I spoke with 12 different people and 3 supervisors (all in Tennessee). NO ONE resolve my problem. It was always a: “Sir we are not have the response from our department in charge, please call back later.” Bottom line they dragged this problem for all 6 months and now, I don't have the reward money, nor phone, and I still have to pay AT&T for the old phone... $40 per line is a good deal but that is also what we get as far as customer service. Be careful when switch or start a new service with this company.

Not the best coverage, used to be a lot more helpful. Used to be great service, now just so so. Been with them 14 years and now changing.

The employees are helpful but my phone continues to get hacked into by breaching the network. AT&T and Verizon were no better. The customer service w/ T-Mobile is a zillion times better but they should all hire the white hackers because hacking is out of control. I never had a problem with an Apple phone until they created that backdoor. I think the new Blackberry will help!

T-Mobile has continued to improve its service since I signed up. My rates are quite reasonable compared to other carriers. Their customer service is very good as well.

T-Mobile has always serviced me well. This is my fourteenth year with the carrier and their services from phone to customer have been exemplary. I am truly looking forward to continued years with this carrier.

Cancelled my prepaid account with $52 left in it in July 2017. They promised would refund it after cancellation. Called them September 2017 and would not refund it. They said to find another T-Mobile customer and they will give the $52 to them!!!

I recently switched over to T-Mobile from Verizon because the Verizon bill was outrageous. Problem now is I have to go outside my house to make a call. T-Mobile is rated above Verizon for coverage but I doubt it.

I've enjoyed my experience with T-Mobile for 5 years. They take my payment with auto pay each month and they are within $1 each month of the agreed upon amount in my contract. I have 4 phones, three with insurance. I have a tablet, also with insurance. Five devices, 4 with insurance, occasional SIM card or technical advice, at no charge. They are an awesome company that has a number one priority, the CUSTOMER. I used to have 5 phones with AT&T. It was a nightmare, never use that company when you have this one that is always going to put their customers first. T-Mobile is the best cellular company out there.

I have a grandfathered unlimited data, calls, text plan. It works fine but all the added expense of buying 3 phones on a payment plan and the line charges are a bit too much to pay monthly but that's the only way we can afford it.

I HAD to "upgrade" to an Android from my reliable LG Flip Phone. They did give me a free booster and that helps a lot. Service tends to be reliable other than the need for a booster.

Now I am receiving calls from strangers all day long and the owner of this number should be a girl. They might think that I took the girl's phone... The scariest part is now I am worried about T-Mobile would sell your social number or personal information to the scam people.

Been a customer of T-Mobile for over 10 years; find their signals very good. Customer service at their corporate stores very conscientious; 3rd party stores, service sucks.

I've had no problems so far. My bills are paid on time, all my issues are resolved quickly and the representatives in the stores are friendly too. I would recommend friends.

I purchased a T-Mobile card for 50.00 at a Family Dollar store to be used on a locked T-Mobile phone. 11am called started new service with new phone number... 3 hrs later phone not activated. Called T-Mobile again... gave the # they provided me with & doesn't exist... 4 transfers into this call I scratched the card to add the minutes and the ** tell me they can't add minutes to this #. It's now real. Huhhh?? They provided it?? Now isn't take it back for refund... asked for mgmt to help me. Not only was he a smartass but it funny I can't get a refund. The whole experience makes you feel like they're on purposely trying to screw with you for kicks. What a bunch of **... consumers beware. I don't purchase cards at any of their retailers. They don't honor them and you're out their money!! Cause you scratched the cards.

T-Mobile generally has decent signals in the San Francisco Bay Area. There are certain spots in Oakland where there is either abrupt term of signals or quick fading into black hole. Data speeds are also affected in those areas (close to I-880, a major freeway). I haven't had any challenges with customer service yet. Most of the colleagues are receptive to customer needs. They are also good in explaining charges which may show up before making changes.

T-Mobile's customer service has been excellent, and they are simple to use. However their coverage outside of central metropolitan areas is very spotty.

I have been a T-Mobile customer for approximately 18 years. I have had a few problems, but none in the last decade. I like my service, and pay close attention to new promotions. That's the way to get the best service.

I've used T-Mobile for the last 4 years and in all that time the only problems I've ever had with my phone was when the battery actually went dead. Otherwise I have had good reception and excellent picture taking on the phone. I have a Samsung Galaxy 3. Then anytime I've had any problems with the bill or anything all I have to do is call. If I have problems with the phone I take it in the people who are at T-Mobile whether it's here in Florida or at in Texas where I was from and I have had no problems at all. They help me in any way they can and they showed me several things about my phone I did not know. They have transfer pictures from the phone to the Zip drive or whatever you call it that goes in the phone - the little memory card and that has helped me a lot. I really appreciate all their help and I love the company.

T-Mobile has problems. There is a lot of dead zone areas. They do not match any other cell phone companies and you're on hold for a good hour and a half. I know because I have T-Mobile for four and a half years and I left them for 2 years and just came back and they said they will promise me everything else and I'm still disappointed of the service. I tried to talk to the higher-up authorities of the company. I leave my name and number and they do not call back. The turnaround time is terrible and they do not I mean do not respect the calls that you're telling them to have problems with on your phone at this time. I will be looking for another phone company and I hope they give better discount for military personnel too. Thank you very much.

T-Mobile is an excellent company, the rates are very reasonable. The service in store would be excellent if they had more customers representative to take care of their customers.

I generally like the company. Been with them for 3yrs but there are a few flaws. My service works poorly in Walmart and a few other places and my bill can be a little high at times. Overall, I'm happy with T-Mobile. They gave me a chance.

I cancelled T-Mobile, because I was given a company phone with another carrier. I didn't have bad customer service until cancelling, however, I noticed I was still being charged the same amount each month, even though my phone had been paid off, for several months. I went ahead and cancelled and they are trying to charge me for another month and have sent it to collections, affecting my credit score.

Have had AT&T and Verizon. Prefer T-Mobile. Only downside is rural areas when traveling. Otherwise, costs and services are much better.

Always have good service on the phone. The customer service people do their best to solve the problems I had in the past. However going to their store is a different story. I encounter little help since sales is their main concern. For example I bought a $400 phone few months before and was stolen. I went to the store to report it. I want to trace it but he decline because I have not insure it. The person on the phone at T-Mobile was more helpful and I was upset enough to buy a phone from Best Buy. By the way they have better policies on purchases.

Great company, great service, and reliability. I’ve been with T-Mobile for 2 years and I am very happy with them. I would recommend them to everyone. They are always updating. I never had any problems.

Great deals for new consumers but not many great deals for grandfathered consumers and need more upgrade deals. Service coverage is great and never lose signal but that could also be the phone that I have.

No complaints, they make me feel like a valued customer and usually resolve any issues in a prompt, efficient and courteous manner and I do not foresee me switching to another provider in the future.

I used to be an AT&T customer but left them after many years given the rates got higher and the services level declined. T-Mobile has the best rate plans specially in roaming rates and internet availability at all times. With my kids using T-Mobile I don't get penalized for overages rather a simple speed adjustment. Great Job T-Mobile.

I have been a T-Mobile customer for about 5 years. They would help breaking down your bills if you're going through rough times and they provide unlimited data that's really unlimited. The customer service team are awesome, they are always knowledgeable about their product and they make it easy to understand your bills. Overall T-Mobile is the best around. I would recommend the entire region to switch to T-Mobile. That's one company who does what they say. They would do no gimmicks. I personally would never switch from T-Mobile.

I have been with this same company for 31 years. It has had a few name changes over time but they have always been good to me. I hear people complaining about competitor's services and it makes stay right where I am.

This Alcatel A30 Tablet isn't worth the box it came in. It constantly crashes with no patch available to stop this... and T-Mobile coverage area is NOT AT ALL satisfactory. Nor is their customer service to try to resolve the problem. Very frustrating. Spend a few bucks more for a device more and company more reliable.

I ordered 4 phones online with assistance over the phone. They were all suppose to be under a family plan. I got my first bill and it was for over $1,000.00. I called them and could not get anywhere over the phone, so I stopped into a T-Mobile store. I talked with an asst manager and asked them why I was getting charged this much. They gave me an explanation that because I ordered online that it all got messed up. They made the adjustment and my bill was $425.00. The next month I get a text message that my services were going to be interrupted if I don't pay the $1,000.00. I went back into the store and they said don't worry we won't shut off your service. 3 hours later all 4 phones were shut off. I went back into the store again this time more irritated. They told me to be patient and got the real manager this time to see if they could sort out this mess.

I was with T-Mobile for 7 years and finally had had enough of their horrible service and customer service. I was told if I was to cancel my service I needed to do so by the 23rd of whichever month I decided to cancel. So I had cancelled my service and switched to ATT (which is amazing service and customer service), by the 23rd. Of course T-Mobile had no recollection of me cancelling before the 23rd. So it doesn't show that I cancelled until the 27th. So now I owe a remaining amount of $137.80. Which I decided was fine and I would pay off the remaining amount I owed on my device which was $165.99, so a total of $303.79.

Some of the worst everything, they will walk you through the same steps that you went through every single time, the customer service is nice, but after 17 years of crappy everything, I have had enough!!! I have plenty of YOUTUBE applicable video too, please advise!

I've been seeing positive reviews for T-Mobile as far as their coverage for a while now. And after three years with Sprint I decided to switch plans. I brought my own phone to T-Mobile. And told them that I needed an account that would verify with PayPal so I could leave my online store. I was promised by no less than seven people while setting up the account that a no credit check account was the same thing as a regular credit check account. So that's what I did. A week later when it still wouldn't verify with PayPal and I was reading or blog posts I found out that it is not in fact anything like the regular credit check account. So I called T-Mobile and said “What do I need to do to switch my plan to the credit check account.”

Been a loyal customer for 10 years... with 4 phone lines. Today they offer a buy one phone get one free promotion... so we figured we would upgrade two of our phones. Well turns out they don't give a hoot how many phones you have. To get the deal, they want us to open another phone line!!! -- why? So I can have five phones with spotty coverage???

Revvl, a T-Mobile-branded phone, has great features for price range, incl. 32 GB int. storage. In a MN T-Mobile store, asked about switching from current prepaid $45/mo with free One5 8 GB phone, 4 GB fast, to buying the Revvl under a similar or maybe slightly worse agreement. Fine print on phone card said $160. I'm not eligible for $125 cost of phone because of plan I'm now under. Can't start from scratch, & sounded like someone switching from another provider isn't eligible. Who is eligible? Usual fast-talking doubletalk have been hearing for 20 years from all the major & not so major companies. Sounded like would also be forced into a particular higher-priced agreement. Makes me wonder what other surprises would appear after signing their fine print. Switched from Boost to get customer service; competent, friendly help in T-Mobile stores.

I decided to switch from Sprint to T-Mobile simply because the monthly rate was better, and I thought my coverage would improve. I spoke to someone on the phone and ordered this GREAT plan (10G Data, Unlimited Talk and Text and ALL for just $50, T-Mobile will cancel my contract with Sprint and pay off my iPhone so I can use it). The rep said the only catch is that I will need to purchase any phone with them to use for the first couple weeks while they are paying off my old device and unlocking it so I can use it.

T-Mobile is the most incredible company of life! I have been with them already for 2 years I regret ever joining them. First of all, their coverage sucks among south Florida, even with their wifi home booster it sucks. They claim their coverage is everywhere but it's really not. There's slow internet and some of the call fail all of the sudden. Also the fees they have against international calling is out of this world. I had called to Colombia about 24 minutes and they are charging me $72.00. I mean I know they must charge something because I didn't have the international calling added but come on 3 DOLLARS PER MINUTE. Are they nuts!!!

I asked a sales person for price and they asked a few questions and I was given a price higher than my current service. Then I started getting messages that my credit was checked. I never filled out a credit report or was advised that my credit was checked.

I was with T-Mobile prepaid and their service just would not work for me. I could never call, text or get the data to work. I called them numerous times and they were of no help. They kept blaming the SIM card and even after I replaced it I still kept having the same issues. So, I was kind of forced to switch to a different carrier just to get my phone working so people could contact me again. I had $96.00 dollars in my account and tried to get them to reimburse me for them. There was no way they were going to do it. I even asked to speak to a supervisor but he was of no help. He was completely rude, unhelpful, and hung up on me. Avoid T-Mobile at all costs. Their customer service is horrible!!!!

The worst company. Do not believe their promotions! They will do everything what they can not to pay your money back! Hello there! I bought 2 phones Samsung Galaxy S8 "buy 1 get 1 free" in May 24th. Store's manager said I have to purchase 1 phone and another one. They will change monthly and then refund me in a few months. And I added one line as requested. Sales person gave me paper how to redeem it, I filled it up online.