T-Mobile Reviews

I was assisted by a live expert named Mr. Reginald. He was not able to give me his last name… He went above his limits trying to help me to the fullest. I’m on a shared account and was trying to see if it would be cheaper to have my own account. Mr, Reginald did his best trying to figure out what plan would work for me. Very great customer service skills!

Has been hell to cancel our account. Do not get a family plan. If you mess up the cancellation at all, getting charges taken off is impossible. Whatever happened to good customer service? Disgraceful and I will never use Tmobile again.

I was trying to put in a sim card lock on the new phone, as I have always done. I used the same sim card from the previous phone, so there shouldn't have been a change, yet there was. After going to the store in person to fix the situation, the very day after I bought the phone, the guy handling my issue was completely clueless. He wound up just switching out the sim card with a new one. Thinking that would solve the issue, I tried again to put in a sim card lock right in front of him. It asked for the puk code, which was entered. However, it didn't work. Again.

I signed up for T-mobile the first of January, I called customer service Jan 12th because I didn’t have service most of the time. The rep told me others have complained in this area and will credit me next month bill and told me they are working on the problem. I continued to not have service so I went back to AT&T February 9th. I was unaware they rescinded my January payment and I received a bill at the end of February showing the 9 days I was with them and a $25 late fee. I would have owed 7.81 if they had not promised to cover my Feb fee but since they did not tell me they returned my January billed amount ($70) the bill now showed $102.81!!

I upgraded my iPhone in January this year under $800 promotion, I was told that the promotion will reflect on my billing two months after the upgrade. It has been 6 months since then and they billing team has not applied the promotion to my account yet. And I am getting charged for the new phone on every billing cycle. I had called the customer service more than 10 times regarding this issue, and every time they promised to resolve it but the next billing cycle I see that the issue remains the same. I was better off with my old phone because this upgrade has costed me so much time and headache. I am highly disappointed and frustrated with their customer service.

So, customer service during American daytime hours is absolutely fantastic. Very personable, always get some sort of Joe from Idaho, or Alfanzo from Oregon. When it comes down to overnight service, it's horrible. More than once has my number been deleted from my account completely without authorization just by adding a new line and porting a phone over. My first experience the guy on the other line "put me on hold so he could contact his resources" but I just listened to him sleep.

RUN don't walk! Horrible experience. Signed up for a plan with a free phone and I wasn't required to trade in my current phone. I was told that after two billing cycles the phone charge would drop off. It never did. When I called they stated that they could not find the promotion that I signed up for and that I was responsible for the total cost of the new phone. **! They offered to give me a $200 credit toward the new phone but I would have to pay $600 in installments. Finally negotiated that I would send their phone back, cancel my account and we would call it even. They agreed. Today I received a bill for the total cost of the phone. The only way to resolve this issue is for me to go into one of their stores and have it researched. LOTS OF WASTED TIME AND ENERGY because they are scam artists.

I was a T-Mobile customer years ago and switched to Sprint because of horrible service, so I knew exactly how this merger was going to go. Ever since I swapped out my SIM card I’ve had little to no service for over a week. No one knows how to fix the issue and every single day I have a new problem. When we put the new SIM card in I didn’t have service at all. Then I had internet but no phone service, then I could receive text/calls but could respond or call out. Now I have internet but unless the number is saved to my contacts I can’t call out and no one can call me. They keep saying change the SIM card. I’m on SIM card number 8!

Bad experience. They charge you extra money by name of protection, by name of fee, etc. Sometimes without your choice they activate some extra charges and fees. I’m tired of this type service. They always waste my time. I’m calling them takes a lot time and going to store to solve my problems. Bad experience. Bad experience.

I recently upgraded my phones and plan with Sprint/T-Mobile. After purchase and agreed upon monthly service I received my bill and it was $70 more than I was told at the store. Went to store and they corrected the amount. Then next month statement I was charged again $70 more than I should have been. After 3 different conversations online chats, two of which said they were going to immediately correct the amount and credit my bank statement they failed to do so. One said I should only receive half the agreed upon amount, which in the latest statement I received I did get a credit for $36.50.

I canceled my account prior to the billing cycle ending, their representative did not canceled my entire account and left the tablet account active, I found out because I went into the store and was told that line was active. T-mobile representative told me I have a prorated bill even though it's their error....it's been a nightmare trying to exit this company....go elsewhere...very nice until they can no longer milk you.

I ordered service from T-Mobile on May 11, 2022. I spoke with a representative who said I had to pay the activation fee and set up auto pay upfront, so I gave her my credit card number. On May 13, 2022, I got the SIM card, but could never get my service to work. After putting my old carrier’s card back in my phone, I finally go through to a rep at T-Mobile who said they could not port my number in and that is why I could not connect to their network and use their service. That same day, I called T-Mobile back and told them to cancel the service. I spoke with several different representatives until I was finally transferred to the cancellation department. The rep said I had a zero balance and told me that I do not and would never owe T-Mobile anything and that the service was cancelled.

I was a Sprint customer before they merged with T-Mobile and forced with T-Mobile. I was happy with sprint before. I upgraded my phone and returned my old phone for a discount by mail. But here is the thing I never got my discount. I called numerous times for months and they keep saying they will send it to escalations. I could see they received my phone thru the UPS tracking. I keep calling every week after like 4 months they tell me I returned a damaged phone which I didn’t. Worst phone company ever. You can’t even talk to anybody in the US when you call them. No customer service in the us. They even more worthless when you go inside a T-Mobile store.

Long time (and very happy Sprint customer) forced to change to T-Mobile and their 5g network. Only problem I now have no cell service in over 1/3 of the area I live. Before the change my coverage was fine. T-Mobile may be perfect for someone who lives in New York or Atlanta, but not very practical for more rural locations.

LG goes out of business & all LG owners lose some kind of access to the network etc. 21 May 2022. LG stated the issue should be fixed in 48hrs but my particular LG model was on a list that couldn't be fixed. T-Mobile: 1. Stated they were going to give me a newer model but with the same specs which would be a LG V40 thin q 128gb but LIED & sent a 64gb refurbished V40. 2. Until they get the wrong phone back in UPS hands, they couldn't send the correct phone. 3. I waited 2 days after UPS had the wrong phone & called for an update & then was told "all the LG phones are gone" & now they must give me a Samsung to accommodate my 128gb & V30+ specs.

Manager promised us a rebate and now for 4 months we can't find him, he's totally ghosting us and every time we come in to the store they tell us he's just left. I also called customer service and they kept transferring me back and forth.

T-mobile said they needed to swap out my sim card at store and the guy broke the tab pulling it out because he was talking on the phone at same time, but he already deactivated my sim card and activated a new sim card so now he had to reactivate my old sim card but then I lost 12 months of photos 1100 photos and videos of my kids and my job work also. The assistant manager at time affirmed and notated all my claims. T-mobile said my Galaxy S8 would work just fine on June 1st 2022 when towers change but hey guess what today is June 3rd and my phone and texts don't work WTF. So I go to the store and they say I have to trade in my old phone to get new one for free but I can't save any of the stuff on my old phone to new one so I said no.

I switched from a different major carrier to T Mobile about 3 months ago. I've had more dropped calls in the last three month's than I did in 5+ years with my old carrier. The service is absolutely inferior to my old service. I live 20 minutes north east of Buffalo and the coverage is terrible. I also own a cottage in northern NY and get the same poor results. Never should have switched to T Mobile.

On April 25th I canceled my service and went elsewhere. I specifically told them that I was porting over my phone and watch number and to please cancel my services. I was assured that because I went 1 day over my billing circle that they would prorate the bill and I would only be charged for 1 day. Then I got a bill for 140 dollars. I called to complain and once again I was assured that it would be taken care of. Told me to wait exactly one month and they would call. No one called and now I got another bill for an even higher amount because it’s overdue. THIS IS THE KIND OF EXPERIENCE WHICH DETERS A PERSON FROM EVER COMING BACK OR RECOMMENDING THE COMPANY.

I would give zero stars if I could. We were lied to about what we were signing up for and how much we would need to pay per month at the store. When we tried to handle through customer service we were given run around excuses and more lies. When dealing in store the next day we were there for about four hours with two reps on the phone and one in store and they couldn't honor what we were told and to return everything in less than 24 hours we would have to pay restocking fees of $360 for something that isn't our fault. Even the manager was unable to do anything close to what was told to us or waive the restocking fees. Tmobile has the worst customer service I've ever dealt with.

I have had an account with T-Mobile for around 18 years. I lived in. New Jersey and moved to Knoxville Tn two years ago. At the time I took a job with my son’s business and he added me to his business account with T-Mobile. In April of 2022 I stopped working for my son. I went to the T-Mobile store, purchased a new phone and asked to open a new account. I was told to call T-Mobile at 611 which I did. T-Mobile’s “Professional Experts” are in India. I was told that my son had to call to remove me from his business account.

Last fall T-Mobile sent several letters and text messages to my husband and I letting us know that Boost was going out of business as for 1/1/23 and we had to switch service providers. We went to Tmobile. They offered free phones to Boost customers for the inconvenience. The location we were at was filled with boost customers that were upset they had to switch carriers. We used to pay $70 a month and now pay $90 a month. We have since found that there is a lawsuit regarding this because it was fraud. Boost never went out of business. But now in order to cancel and go back to Boost we would have to pay $564.00 for the phones that will then be trash because we can't use them with Boost.

I switched to T-Mobile from AT&T for my iPhone 6 months ago. AT&T's service coverage was terrible in many of the areas I travel. And I was tired of the "rip-off" of their post-paid plans. T-Mobile offers great Pre-paid plans at great prices with lots of data for streaming. However, T-Mobile's coverage is even worse than AT&T's coverage! So, after 6 months of weak signals and dropped calls, I decided to move to Verizon. Well, just as AT&T, T-Mobile makes it almost impossible to port your number to your new provider - requiring a special "port your number PIN," which they make it almost impossible to obtain! And... their corporate stores - refuse to help you obtain the "special port PIN!" Just another attempt to try to prevent you from leaving.

I leased a phone, 77$ away from completing payments. I lost my phone, called for replacement because I know I've been paying for insurance on a leased phone but I don't and never did but I know I was paying for it. Now they want me to pay 240$ to file the claim and 300.00 to replace the phone. Now I'm stuck without a phone... Find another service, not worth the migraine.

T-Mobile scam their customers. They tricked me into “trading” my own perfect phone for a newer phone telling me it was free when in reality it's a leased phone. 2.5 years later, I'm being forced to pay it.

Horrible coverage, dropped calls, dead zones, garbled voice quality. Go elsewhere for mobile phone service! No matter where I drive there are holes in their coverage. Their 5G claims mean nothing when you can't use the phone!

Been battling multiple times a week for 10 months now. We were forced to switch to T-mobile after the Sprint merger. This is the worst company to deal with. Our service is terrible and they can't seem to get my bills straight every month. Customer service does not help any situations and the phones are constantly losing service, dropping calls, not receiving calls at all. They have switched out our phones and still having the same problem. They claim the 5g is the best but I can never get 5g on my phone and the wifi never works. The only time I have any internet/phone service is with the wifi off. And even then it is intermittent. Would never recommend anyone to use this service. Will be switching carriers as well as the rest of my family.

I had to go and transfer to T-mobile from sprint and it was the worst 2.5 + hrs of my life. I went to their grand canyon store here in las vegas and they had a very poorly trained employee doing my transaction. After telling me what phones I was getting for my upgrade trade-in and waiting for an hr for her to get my I-phone transferred and ready for me to use, the first of 3 phones she went to get my 2 samsung s22 phones to continue the extremely long process because she kept asking other employees for help. She came back with samsung galaxy ultra and said, "I got you the better phone because the phones you wanted are back-ordered." (She was the one who told me to get the s22 phone) and continued with the paperwork. I asked her what the difference in cost is and she said it wasn't that much more but never gave me a total of the cost.

I spoke to customer about international plan package. Adding phone line on my account online was enabled. Till I finished talking to the customer agent "my account online add phone line was disabled. I saw a online that they do this so they can get commission and charge you fee for call them. I'm very pissed off.

Store 8128 W Irlo Bronson Mem Hwy Kissimmee, FL 34787. I asked for help, immediately the employee cut me off and did not even listen to what I have to say. He told me to go to the Apple store, they are not technician! They don't know anything about phone! They cannot help me! But, if I bought the phone from their store or from them, they would help me! Is that scam?! "You did not get the phone from us, we cannot help you!" Is that scam?! They are franchise! And they have nothing to do with T-Mobile!

I have been a T-Mobile customer for almost 10 years. I have been paying $120 per month every month. Spectrum had offered the same cellular service plus 5G for $60. So I decided to go with them. It took me 2 days for me to get a pin to "port out" my phone number. The process should have taken less than a minute but because I didn't know, I would call or live chat T-mobile and they kept telling me that my "pin" that I made up was the "port out " pin, then they said, because I changed my "pin," I had to wait a couple minutes, and then it should be able to activate on my new spectrum service. Mind you each time I would either be put on hold or the person "helping me" would try to convince me to stay with T-mobile.

Several months trying to get resolution to connectivity issues, Was told the WiFI tower would solve all my problems. WiFi tower does not work in my area! Why is Customer Care selling this product to customers when it doesn't work? Then told Hotspot would work. Crashes daily!! Call get pushed around to different locations and Customer Care reps who have not got a clue how to resolve issues BUT always upsell me to a product without checking if it is available in my area. 16 years loyal customer. NO ONE seems to be able to help. Hung up on, not called back.

I Signed Up Witha a Salesman at Walmart When I Couldn't Find the Prepaid Phone that I Originally Wanted to Buy on The Shelf.. Apparently he Signed me up with a Plan that is for 55+ for $50/month.. because that was the price I was going to pay for the prepaid service I originally came for... So 6 months later Tmobile Jacks up my bill $20 per month and when I messaged customer service they blamed it on the salesman and it's not their fault... Now I have to get a new phone number which is going to really hurt my business... I feel like I've fallen victim to a bait & switch scheme... has anyone else had the same thing happen to them? Please advise... This is obviously Theft by deception.

I finally convinced my husband that we needed to stop with StraightTalk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices hooked to his. It is imperative that he have a good signal which we were promised we would. Next day I go to work and I have no signal in my workplace. I call and I was told to come back that it could be a bad Sim card since I had already tried all the other options. I go in and there’s a setting on my phone that was not supposed to be set up so they fix that they gave me a new Sim card and we hoped that would be it.

So, as a Sprint business customer, after the merger, we were contacted by T-mobile and informed that we needed to replace the sim cards in our phones in order to access and function on the 5G network. We performed the card replacement on one of our company phones. I followed the prompts that were very simple, but my device did not respond correctly, so I engaged the chat feature. After 30 minutes with Aary D, she had me up and running. I was able to call, text, text photos, and all of my images and things were uncorrupted. A few hours later I lost the ability to share photos via text message. I looked up troubleshooting suggestions, but thought I would engage the chat again to see if there was a quick bug to work out.

Received call from executive and issue is resolved now.

Following a relocation, I changed to T-Mobile and purchased a phone from one of its stores in February 2022. By May, I was ready to pull my hair out after multiple trips to a local store closer by and calls to technical/customer service #611 (based overseas with observed language barriers, although extremely friendly and polite – well scripted). Issues ranged from exceptionally poor call quality and/or others unable to hear me, often repeatedly within a same call (are you there? Can you hear me? You went away... Etc.), to frequently dropped/disconnected calls. It was almost redeeming when those same issues occurred during calls with T-Mobile(!). I experienced instances of inability to even place calls, receiving an error message 'network unavailable - please try your call again later'. How is that possible with national 5G coverage?

I was a Sprint customer but since T-mobile took over. I have had coverage problems at work and at home. It's just got even worst now, maybe just 1 bar and my question is, where is my 5G? It's ridiculous, sometimes I get no internet and waiting to connect. Seriously, I pay my bill on time every ** month. Your commercial give the wrong expectations. It's straight out lies.

I am quarantined with covid at home and I could not sent my tablets back before the due date of my claim which is 14 days after you file. So I asked for an extension. Instead I was transferred over and over and waited in line for an hour. All for them to tell me they will still bill me 400 dollars. They lied and they treated me badly. I don’t recommend them at all. Go someplace else better.

Absolutely horrible service! I contacted T-Mobile for a friend, as he has spent the last 4 days attempting to get a new phone/SIM card activated after switching from AT&T. He was extremely frustrated, so since I'd been a Sprint/T-Mobile customer for several years I decided to try to help him out. T-Mobile, the cheap POS they are use an Indian call center, where they barely speak English and are nearly impossible to understand. They are given scripted instructions and offer no real help whatsoever. On two separate days I asked to speak to a supervisor to only be told they were in a meeting, BOTH days. I will never advise anyone to use T-Mobile again, as their phone customer service is nonexistent!

I visited store #7603 on 5/14/22. I purchased 2 phones. The CSR ** waited on me. As the transaction concluded, I noticed that she charged me for 2-cases and 1-screen protector. When I asked her about the charges she stated that it was part of a bundle deal. I never requested a bundle deal. She stated that I had to get the bundle accessories to qualify for a rebate. If this was so there would have been 2-screen protectors and 2-cases.

I live on the 3rd story of a 3 story building with many micro sites around me. 5G will most often show 4 or 5 bars but running Speedtest do l will show a download speed of 3 to 5 Mbps and an upload speed of 0 Mbps. Any time of day or night. Try reading something with Data like that. It's so so frustrating.

I received a flyer from T-Mobile for 2 lines, talk, text, data for seniors at $27.50/Line. I called & the guy on the phone "that is correct". He said I could go to the T-Mobile store, sign up, activate & get 2 free A13 phones! I went to the T-Mobile store with the flyer & promo code & was told "No, you'll need to pay $90/month for 2 lines"! Needless to say I didn't sign up! T-Mobile Lies!!

Right know it's the fifth time I am calling these liars, when we made a contract, they said you won't get a penny charge for the new phone, start from 2nd month charging $90 extra every month. Horrible.

We love T-mobile while we were still using there service. We made an error or T-mobile made an error on cancelling some of line and the bills remain high. AT&T offer better price and trade in for new phone so we switch. After we switched to AT&T, we realize multiple line was still active after my wife supposedly cancel them when she visited local T-mobile store. That is why our bill is stubbornly high and we thought AT&T is cheaper if we switch. But that wasn't why I spend the time to write a bad review of T-mobile. After we found out multiple line was still active, I called T-mobile to cancel the rest of the line. This is when the nightmare started. First time, we got disconnected and before we got disconnected, their customer rep said their system is freezing up but they got the information they need to cancel our service.

My wife and I have had T-Mobile for three years. We each bought iPhone 12 pros. On April 18, 2,022 I paid off our phones. I asked the company to unlock our phones on April 21, 2022. I was told the phones would be unlocked within 24 hours. When I checked back on May 1st my wife's phone was unlocked but mine wasn't. I spoke to customer service and was told that a system error prevented it from being unlocked and that it had to be manually unlocked. And that would take 24 hours. I asked for a return call and on May 2, 2022, I received a voice message saying that it had been unlocked. I checked my phone and found out that it was still locked.

Called customer service about satellite phone/internet service. A simple question. Three representatives and 22 minutes later no one understood my question or could help me. If you Google off the grid service, T-Mobile comes up as an option, however I could not get a basic answer. Customer service reps completely unknowledgeable.

I have called them 4 times and they can't fix my billing correctly and yet they want to charge me a penalty fee. And as of today it's still not fixed. Each time I call, they assure me the problem is fixed and it's not.

Switched to T-Mobile about 2 months ago with what I thought was a great plan that included paying off the balance owed on my previous device up to a certain amount. After several weeks of chatting over the phone and "jumping through hoops" with various reps to secure payment on my old device I was informed today that, since I accepted the proposed promotional plan, I was no longer eligible to receive reimbursement for my old device. I'm on a fixed income and this has created a financial hardship for me, reduced monthly phone bill notwithstanding. It seems deceptive advertising has it's grip on this country. I thought T-Mobile would be different. Guess I was wrong!

I created a new account to see if service would better for us in our area. I got the SIM cards and used 1 SIM card in 1 phone for only 1 hour only to realize service was poor. I called and canceled the account and they told me to throw away the SIM cards and would not be charged since it was less than 14 days. Some days later, I realize I get charged the full amount of my monthly bill for T-Mobile on my credit card when my account is a canceled. The supervisor told me they made a mistake and forgot to remove my account from auto-pay, which is strange because my account is canceled. They said they would refund me my money. A few days later, I see they returned "some" of my money but didn't give me a full refund. I called in again, spoke to another supervisor, they again said they apologize for the mistake and see they should have instead given me a full refund and made another mistake.

I am going to give Sprint/T-Mobile a pass on the terrible pass off rules they have put in place to switch current clients from Sprint to T-Mobile, since that is transitional in nature. Suffice to say, the process to get over to T-Mobile was convoluted and I was double charged. But the real issue is the promotion to turn in a device and receive credit under their promotions. It is now entering month #5 and I have only received a portion of the credit due for turning in a 15 month old I-phone 11 Max Pro 256GB gem of a phone in return for the 13 version.

T-Mobile customer service worker Cymonjay was TERRIFIC, FRIENDLY, and WONDERFULLY HELPFUL. I called T-Mobile customer service for help with a personal matter. Employee Cymonjay listened to me, politely put me on hold to check my account, and rejoined our phone conversation with the most amazing help. I AM VERY APPRECIATIVE. THANK YOU!!!

Very frustrating with T-Mobile. I've been a Sprint customer since the 90s. Every month since October 2021 I have to call to get the bill corrected. They keep telling me it will be corrected next month. But it is not. I will be leaving for Verizon. This is a dishonest way to run a business. They are overcharging me $90 per month. I have to call and be on the phone for over an hour every month. I can't believe that they have not corrected this billing issue. Buyer please be advised.

I have purchased a service on 31 March & the phone number that was provided me couldn't work. I ask for transfer my previous number. They can't do it even it created a complication & the phone can't work. Drove all the way 30 miles to talk to the person who sold for me. After a day he couldn't make it work. So I was out of phone for 3 days. I ask for a refund. They refuse to do that. I stuck with them! $50 no service for 3 and half day. Many several phone calls. I was in rage this time. I need a working phone number then I get a new number. Now this early 6AM with no consideration my phone gets deactivated because I didn't pay. For none working phone service days. Even if it is working.from day one a full circle of one month didn't happen. A greedy liars and shouldn't even able to be on service. Horror.

I've been a customer for a very long time, I recently (3 months ago) was offered In-Store two free watches, a Samsung Galaxy Watch3 and Watch4 that would remain free so long the plan for these two devices remained active for 24 months. My bill does not reflect that these two watches are free, and customer service consistently gives me the run around. I was told the discount was only on the plan, then they changed their story saying the equipment discount could only be applied to the plan. This comes after I was told that the credit and discount would be applied by the third bill. Well the third bill is here and I still have to pay 33.75 combined for these devices that I was promised would be free.

I am so frustrated. I have the Z Flip Android phone that stopped working while I was out of town on a business trip on 4/6/22. I came home a called customer service on 4/11/22 and talked to 4-5 (T-mobile, Sprint, Assurant) people who kept sending me to others and I had to repeat myself over and over again. I was told that I would be receiving a replacement phone in 3 business days they gave me a claim number. I never received the phone so I called back on 4/16 to talk to 5 other people who still didn't resolve my issue. They sent me back to insurance who stated because there was no physical damage and no contact with water that this was a Samsung manufacturer defect and that I had to send to Samsung.

If you are thinking of switching to T-Mobile DONT DO IT!!! I switched from Verizon and have had nothing but issues with T-Mobile. The service sucks! I never have phone service. When I do look at my phone and have bars, as soon as I try to make a call or text the bars disappear and all of a sudden "I don't have service". I pay extra every month for insurance, but yet when my phone got broke I had to pay $400 for a new phone (oh yeah they find any loophole to not have to honor your insurance plan). I am not happy, pleased or satisfied with T-mobile AT ALL and I will be switching back to Verizon as soon as possible. Best advice I can give is, you'd be better off with a prepaid phone than using T-mobile's service.

So I have been a sprint customer for almost 20 years and loved the service coverage and the friendliness of the C.S. department, but now that they have sold to Tmobile it has been a nightmare from having to upgrade every device on my account and now data and network issues are becoming a big problem when using my Hotspot device. It lags and process so slow that I think I'm using dial up internet. Today was the worst of it all. I called into customer service to try to find out why I'm having service issues and was transferred 4x to a different person in the same department and then was told I needed to be transferred again. I mean is there any training going on here.

Roaming T-Mobile/sprint customer Scam. Roaming with T-Mobile/sprint unlimited 2G/3G data usage scam by the company for all T-Mobile/sprint customers. More so this applies with their International travel services that they are now making people pay charges of $25 for a 7 days pass to get 4G service. Only reason We found this out was I am Currently in EU right now and had to reach out to Swisscom IT department over here since my new 5G phone from USA would not make calls or unable to use data internet. Source says just like the USA the EU is and has eliminated 2G and is starting on eliminating 3G service for the upgrade to 5G service. All basic T-Mobile/sprint customers cell phone plans will not work for calls or internet without paying for this upgrade per Swisscom IT support. Even though T-Mobile says you will have service. That is Not the case.

So, T-mobile charged me for 2 years for a phone number for an Apple watch I do not own. I contacted them many times and they give me the runaround and will not refund me. It comes out to over $230 in charges. I traded my iPhone XR and they gave me $58. There was nothing wrong with it. Don't walk, run from this provider and go anywhere else.

I had T-Mobile for 2 years. Because of the bad service me and my husband decided to switch to Verizon. December 21 2021 we cancel our account. 3 months later I notice that they were still getting money as a outpay from my bank account. After 5 times called customer service they even give me the money back. They still sending me bills at home with late fees. Contacted company. On phone for one hour with a different customer service??? Broken English. Most of them work from home because while I was talking to one of them I heard rooster in the background. On hold forever. They do not communicate with each other. Everyone give you different version. Money that was not owed. Never again. The worst company with the worst customer service representative.

I went to have my phone replaced and was told I was no longer an admin. That got solved and then they told me that I could leave and come back in about an hour to pick up the new phone with my data transferred. It was about an hour and a half. When I got back they said that the person was at lunch. When the other customers left I asked to have somebody get my phone so I could leave. They then lied to me again and said that nothing was done because I had to sign first. Another lie since they said I could do it when I came back. Then the final lie. They said they would not transfer my data. NOTHING BUT TWO LYING LITTLE GIRLS AND RUDE FROM START TO FINISH. DON'T GO TO T-MOBILE ON SAWDUST RD AND I45.

Tried to use the promotion, adding lines to my account, and upgrading existing lines on march 20th, after talking to reps 9 times total of 11 hours on the phone, still have problems with charges. Today is April 25th. I wish there was another competitive company to switch to.

I recently switched 4 lines from Verizon to T-Mobile Magenta 55+ Plan. The offer included 1-year free streaming from Apple TV+ and Paramount +. My account profile lists both in the "Included Services" list. Yet when I tried to activate them I was informed both online and over the phone that my plan was not eligible for them. I am disappointed that they misled me at the time I signed up and refuse to honor an offer that they clearly state I have available until I try to take advantage of it. I am now wondering what else in the list they will refuse to honor! It is too inconvenient to drop them after one month but won't be soon. I absolutely recommend against signing up with their service.

I received notice that they would be retiring my 3G Apple phone in order to make 4 and 5 G stronger. My business phone number is on that phone and the email stated they would provide a 5G free of charge. After hours of phone calls and chats I found out they would provide a free 5G phone for a cost on my bill for 2 years. So... That was not true, rather than pay them I purchased a 4G phone (with sim card as the apple is not removable) for way, way less than what they wanted to charge. I would have left the service but I have 5 lines on it.

I was switched to T Mobile from Sprint due to the merger. I later wanted to transfer my mother's phone and number to my account as a new line. I spent 9 hours on the phone dealing with customer service. They first deleted my phone number and replaced it with hers. The next day I called in and they fixed my phone number but still could not just add the new line and port over my mother's phone number. I spoke to a 3rd representative for 2 hours and repeatedly explained I needed a NEW LINE and to transfer over the phone number.

Got new service and three new phones with them, it has been a nightmare! It took 2-3 days to port over our old phone numbers and half of the representatives who speak very bad broken English have simply lied that the problem was fixed. Then we find out we can't text out of T-Mobile's network..So T-Mobile once again starts piling on the lies out of their "customer service" center, tell me it takes 24 hours to complete the process, well it's been over 24 hours and still not working...T-mobile is made up of two groups. Liars and pathological liars.

Last year I merged with T-mobile from Sprint, in our market area, T-mobile experts from the Philippines are better at customer service, than their American counterparts in Salem, Oregon, Matt from there a leader a supervisor, assured that there is no outages in my market area, tonight, I called with my info, and automated service. They have an outage in our market area, so therefore, Matt is a liar! This iPhone is Apple phone, that Apple, not T-mobile repaired. The old was diagnosed by Apple professionals, who told the drop calls, I was experiencing, was a problem with my cellular plan, which with Is with T-mobile, my cellular provider, therefore, Matt, let’s be transparent. You are a liar, because I just verified that we indeed have an outage in my market area, so T-mobile, doesn’t have just, they are professional liars! Transparently speaking, of course.

They run commercials saying free iPhone with new account. I switched to T-Mobile and was told my new iPhone was free. Got my bill and they charged me $200 for the iPhone. Called them and they said the phone isn't free, it's just discounted. They are liars!!!

I was a Sprint customer for many years, and had a great experience with them. Then T-Mobile bought them out, and the quality of my coverage plummeted. I can be in the middle of a city and not be able to connect to Google Maps. Basically, if I'm not on WiFi, I don't get internet. Makes me wonder what it is, exactly, I'm paying for. Word of advice to T-Mobile: before you go about tearing down another company's infrastructure, check first if you could actually *use* it. Lord knows you don't have enough of your own towers.

T-Mobile provided a trade-in offer on women's day 2021. I traded my fully functional iPhone Xs for the new iPhone 12 Pro. I have sent my iPhone xs as they recommended. I never received that discounted or trade-in offer from T-Mobile. After contacting the T-Mobile customer service, I got to know that they are not able to locate my phone and instead they have tagged me for a broken iPhone which is not the serial number I sent them.

I normally don’t write reviews, but I thought I should to warn other people and hopefully help this from happening again. I have been an ATT cell phone customer for 10+ year, but finally decided to move over to T-Mobile to save money and get a new phone. I called a T-Mobile location and asked if I had to go to a store or if I can setup my service online and the representative told me I had to go into a store to set up a new account. So I went to the T-Mobile store located in Chino Hills, CA off Grand Ave. I spoke to a representative who helped me. While he was setting my account, he told me that I would get charged a $30 activation fee for setting up the new service, but that I could later call customer service to get the charge waived.

T-Mobile is a complete joke, their service was absolutely horrible. Dropped calls constantly and couldn't receive text messages. They started charging us on 2-19-2022 & we didn't even get the sim cards until 2-24-2022 so 5 days later, we were still with Metro and paying them until 2-24-22. We shut off their service on March 3rd, 2022 and went to Verizon. They charged us $15.95 for 2-19-22 for one day...and then sent another bill. They are the worst phone co. We have ever dealt with. Their customer service is horrible. They send you all over and then I got cut off. They had me on the phone for over an hour both times I called! The worst....hands down!!

I've been a T-Mobile customer for approx 20 yrs +/- with multiple lines. I switched to another company in Feb 2022 to lower my bill when they told me I had a cellspot router to return. I told them I returned it in 2015 and I have the UPS delivery receipt/proof to email them. I have spent countless hours with "Experts" and Supervisors to resolve but they sent their claim of $105.93 to debt collection agency to destroy my Credit rating. They can't even find the IMEI or Model # - because it's so old. Really?

I had a T-Mobile phone rep promise a $700 credit on IPhone13 to add a line plus $15 additional line charge for service. Told her about my experience when I migrated from Sprint, with a Rep in the Mt Kisco NY store. He Lied to me about the trade in value for my sprint phone. The phone Rep was like “well that’s not going to happen when you call into over the phone sales, we are on a “recorded line”. Turns out...All lies, no discounts applied, I financed the 2nd phone in full. There were no monthly credits on the bill to reduce the cost of the new phone.

Had worst and probably gonna be having the worst experience with T-Mobile and biggest part is that T-Mobile does not care to resolve the issue. In December, I purchased a Pixel Pro 6 with T-Mobile on a contract for 24 months by paying $150 down payment and $12.75/month for next 24 months. Sounded like a great deal so I asked them all relevant questions like what is needed from my end. They confirmed that there's nothing needed from my end except the payment. No new line required to add. No phone trade in. But when I received my bill, they charged me $31.25. I contacted them and they confirmed the offer and said it will be applied in next billing cycle as it takes at least one billing cycle to reflect the changes.

My wife and I switched to T-Mobile after a T-Mobile Rep at Walmart said he could get us a much lower rate from our previous carrier. Our bill, according to the Rep, would be around $ 90.00 a month, where our previous carrier had cost us $ 123.00 a month. The first bill I received was in excess of $ 200.00. Then after our first month of service, they began charging us only $ 138.00. This is $ 48.00 more than we were promised. I called T-Mobile to cancel our service, only to be told I would have to pay for ANOTHER month of service to cancel??? What a joke! I would NOT recommend T-Mobile to my worst enemy. I'd like to see the Feds put them out of business.

Every time I have ever entered a T-Mobile store it has been a customer service nightmare. I end up with surprise charges that were not communicated to me properly and I have spent countless hours going round and round with in-store representatives about this. They don't care. It's clear they're just there to get a paycheck. I have no clue what a T-Mobile customer rep is paid for in-store, but I can guess it's somewhere in the low to minimum wage level which I'm sure contributes to a lot of the lack of enthusiasm and care for customer experience. The only saving grace for this company which is why I gave it a 3-star review vs anything lower is the Texas based phone support I have received by 2 gentleman who took the time, after the damage was done, to explain why I went from a $115 bill to a $350 bill.

I had T-Mobile for three years. The last year I lost my ability to open attachments. Four trips to store and problem continued. Decided to end contract. Contacted company and ended service. They continued to charge me for service after phone was turned off. Contacted company. On phone for one hour with a liar from India or ??? Broken English. On hold. Fed **. Paid additional $80.00 so far. Money that was not owed. Never again.

I order home internet with a 2 week free trial, on the first 2 days I cancel the service, the speed was super slow. Returned the equipment, they received it within five days, had cancelation confirmation after multiple long waiting periods of customer service calls. Two weeks later they took $50 out of my credit card, called multiple times but my money never was returned. Thieves!!

I was with Sprint since 1996, and have never been without an insurance plan, in case I lose or break my phone. When they forced me to switch to T-Mobile I told them "everything stays the same same". No need to discuss anything, any questions, refer to what I already have. Luckily I have only made about 3 claims since 1996, but luckily I always have insurance. BUUUT NOOOO, now all of a sudden, somebody down the line, besides me, decided to take my insurance off my plan. WHERE, WHEN, WHAT, HOW, WHY?

I switched from ATT to T-Mobile. I did so under the keep and switch. Paid off my device and brought it to T-Mobile and they are to reimburse me for what I paid off up to $800. I submit what they asked for. I keep checking online the status and it says Approved. Finally, after over 30 days of waiting to receive my rebate, I call them. Come to find out, they denied my reimbursement because I didn't submit enough information. Even though, on the website, it told me I was approved. I sent my entire pdf of my last bill from ATT and they still didn't approve it.

Being an OB-GYN 17 office practice, we rely on cell phone carriers to support text messages to patients who are pregnant and have real issues that need to reach us in real time. T-mobile flagged our phone number as SPAM for some unknown reason and now we have patients that cannot get answers from us. It is affecting the care and lives of patients and unborn babies. We have reached out to T-mobile on numerous occasions and they are very neglectful in helping us at all. It's if they don't care. Please be careful with T-mobile. We have hours reaching out to them for a week now and nothing has been resolved. Our patients are suffering and it could be fixed in the push of a button for T-mobile but they have been completely neglectful of the problem.

I can rarely send text messages, almost never pictures. If I change my settings to 2G and 3G I can send pictures, it just takes a little longer but 4G and 5G doesn't work at all. There is no 5G network, they're lying about it, it does not work. I've been having trouble with them for a full year now and all they say is they're upgrading, and that is the problem. It seems to me like upgrading has the hint of "bettering" to it, but this is not bettering. It's terrible service. I've been comped many months but compensating the pay for that month doesn't make the service any better. I'm going to have to change because of this. I can't provide pictures for the work I do to my boss. My advice is don't listen to their lies. They don't have a 5G Network.

After being very happy with T-Mobile's service for 7.5 years, I cannot believe that I have spent 1.5 months in customer service hell. I went into the store on 2/13/22 and was signed up for a plan (without my knowledge) that I specifically requested not to be placed into. Then, I received a follow up call from customer service to get feedback on my experience in the store. I told them what happened and proceeded for another 2 months to attempt to get my planned reverted back to the original plan (which I was then told no longer existed). I spoke to a customer service rep who took all of my credit card information and then hung up on me. I immediately called back and found out that they should have never requested my credit card info...

I was with Sprint for 22 years and when they switched to T Mobile I made the switch. I am TIRED of sitting on hold for someone to read me a script that doesn't even help the problem. I'm so mad I signed a contract with them. I have to hit resend on very important texts tons of times every day. For my work and my kids...Time sensitive texts that are not getting through. How many times do I have to call and be on hold..My kids phoned. Have the same problem.. If they haven't figured this out they need to adjust my bill.. Ridiculous!

Keep in mind that this review is being given by someone in a rural area. Our service (phone and internet) is terrible. When I called to report the poor service, I'm told I have won a free phone watch. I'll come back to this later. Anyway, we check my download speeds. After going through their four recommendations, my download speed went from 45, 29, 14 and then 4 Mbps. So she says there is a problem with the tower and that she will report it and get back to me in 78 hours. Well, she did call back and said there was an eagle on the tower and wildlife would take care of it and it should be corrected within 78 hours. We know where our tower is, no eagle.

I had a Sprint account for my flip phone for years. However, due to T-Mobile's takeover of Sprint, we were told T-Mobile would no longer support phones like mine, and I could come into one of their stores to receive a free new phone and continue my account. We were going to do that. On March 24 I was looking for a clinic in an unfamiliar neighborhood. I tried to give the clinic a call, but got T-Mobile instead. First, an automated message demanded that I give them my Sprint account number to continue. Since I don’t carry that around in my car(!), I yelled at the recording, which did get me a real person. He started into a spiel about the switch to T-Mobile. I said we knew all that, and I had an emergency so he should just get off my phone and let me use it. He asked for my phone number (he couldn't see that?) and then said he couldn’t release my phone until I gave him my account number. I was furious, and finally hung up.

Was with Sprint was very happy. But had to upgrade to 5g for T-mobile. T-mobile sent me a new phone for free. Happy so far! Got the new phone. It never charged correctly. Tried everything. Different chargers, called customer service, and went in the store. No one could help me! Talk again to T-mobile and the only option is to buy a new phone. So I ordered new phone. It was sent but was never received. Had to call T-mobile to tell them the phone was misdelivered. They opened a claim, said I would hear back in 7 days. They never called.

I opened an account with them for 2 lines almost more than 6 months ago and we never had a problem with their phones, services, or whatsoever, so far. They even conducted a phone call today to see how everything is doing within my account, which I never had with any other phone carriers in the past. All agents I dealt with were all helpful, professional, and respectful.

I attempted to switch my phone service to T-Mobile in February 2022. On that evening of activation, everything worked well. However, by the following day, I had no service on my phone and nothing worked. I called T-Mobile explaining what had happened and troubleshooting was done. Because all attempts failed, the customer representative promised that I would receive a refund. However, over 2 months later I am yet to receive this refund. Every time I call or visit I am promised that it will be processed, but to no avail. This has been so frustrating and annoying. As such a well-renowned company, there is no reason that they should deny me my refund when I could not benefit from the service.

Agents that barely speak English. Completely wasted close to an hour of my time both times I called and accomplished ZERO. DISABLED MY I7 PHONE! The only resolve I got was to change carriers. I called Verizon, spoke to a representative that spoke CLEAR English and was able to set up new phone service in LESS than fifteen minutes. Great work T-Mobile! You lost a customer that had been a loyal customer for OVER a DECADE. I wasn't looking for a new carrier, YOU DROVE ME TO IT. I plan to go viral with my recent experience with T-Mobile.

I had experience last Thursday with chat customer service asking for trade in my phone and he give me information like I give my S21 Samsung and then I will pay the all payment for the iPhone and this is like nothing to do and then jump one from the supervisor. His name is Marc. Texting, "I am jumping here and you can go to the website and have a good day" then cut the line and when I try to chat again I ask, "I want do a complaint because this is not a professional to deal with a customer" and the other customer service say, "Will take action from our side. You like to continue or no?" I reply, "I want complain" and they ask for continue prosses again. I say I don't like to continue with this disrespect way and I am sorry for myself to have account with this company. I am working for the military and waiting to back home and I will cancel the account I have with them.

I attempted to get a mobile device from this company. It was capable of servicing my address. I was questioned about my physical address and was assured they supported the area. When I got the device it operated poorly and then stopped operating completely after 48 hours. Four phone calls later each phone call last name 1 hour and 30 minutes to 2 hours and 30 minutes. 5 days after I got the device I call to cancel the account. I got a hold of T-Mobile's customer service department to cancel the account ship the device back. Somehow the first technician assured me that they would cancel the account.... But Somehow my name is not attached to the account, it is attached to a different person that I do not know at all.

I was just ripped off for 60.00 from T-Mobile and I am not with their company. I tried to change over from AT&T from calling the 800 number. The man immediately charged my bank account 60.00 for 2 sim cards and said all I have to do is put them in my phone and watch. I said "watch really". He said yes. I went to the T-Mobile store to have them do it because of the watch.

It's a long story, but they sold a service when their tower was 2 miles away and totally ineffective: dropped calls, unable to connect to internet and other issues. They promised a booster 3 months in a row and never delivered. Do not go with them. No credit for dropped calls either. They suck big time!

Well, I first signed up for T-Mobile's Home Internet in February because the internet in Flagstaff isn't exactly the greatest. The sign up went smoothly, however that was possibly the smoothest part of dealing with this whole service. The support is absolutely non existent, despite having the ability to contact them 2-3 different ways. After this, my entire experience took a turn. While the support is friendly, their structure doesn't make sense, and the scripts they go through just eats up time. When my first months bill came around, which was roughly 2 weeks after I signed up (which was already weird), they charged me $70 when I was only supposed to be paying $55, or $50 with autopay (which I'll get into in a second).

TMOBILE - ARGGGGGG. I am so frustrated with TMOBILE. I have been a satisfied Verizon customer for over a decade but ended up needing to switch to another carrier when we moved because at our new home for some odd reason Verizon did not work. Based on a referral from the previous homeowner we switch to Tmobile. Here is a synopsis of the challenges I have had thus far.

This company sucks. They had a data breach. Millions of personal information was stolen. License. Social security numbers. Credit card numbers. My information was stolen. Everything I mean all my info was taken. I was alerted by Experian that all my info was stolen. They informed me it was from T-Mobile. They even emailed me the proof. I contact Tmobile. They told me they knew about. They also told me that basically I was on my own. They could not do absolutely anything for me. I spoke with different people in company and basically they all told me nicely to go ** myself. I would not recommend this company to no one. It all about their money. They do not care for anyone. Please go to another cell phone company that would not tell you to ** yourself.

So I was told by TMobile that my mom's iPhone 6 would no longer be working after March 1st and she needed to upgrade to phone with 4G. So I upgraded her phone. I was told to return her phone for a $500 credit but I did need to pay the difference of the phone $99 plus tax so I did. I was never sent the return kit and I called 5x since January and we are now in April. The last person I spoke to told me I only had 30 days to return the phone and I couldn’t get the credit any longer. Wow! Way to screw over your customers. I am looking for another carrier. Don’t waste your time with TMobile.

I was with Sprint for years. N.P. got switched to T Mobile and the problems started. 1st I had to upgrade. Total nightmare. 3 months of back and forth because they kept messing up my orders for my 4 lines. Finally got that straight. And I tried adding my wife's line to my account. And what was supposed to only add 20.00 to my account my bill went from 100.00 to 195.00 wtf? I call 5 times cant get a straight answer. And most of the reps barely understand or talk English. I'm fine with people of all ethnicities but hire ones that speak and understand English! Looks like I'm canceling all 5 of my lines and finding another carrier. Oh and I moved my wife's line from T Mobile to Sprint (same company) and have not received her credit from almost a full month from T Mobile. Wow how much can they screw up. And nobody has reached out to me at all.

The 5G phone I received has been a headache from the get-go. The tower locations are not everywhere, so if you get too far from a 5G tower, it switches to 4G. But the bad news is, it takes a couple of seconds and the phone does operate while it does it. You wind up missing what people are saying to you and you can't hear them. Don't buy a T Mobile phone with an "A" in front of the number, they are junks. I have had more than one, and hate them all. T Mobile wants to force you into buying $1200 phones. Go with someone else and don't get a 5G phone, it not reliable yet. Been on hold with T Mobile now 20 minutes.

My contract is almost up and I can not wait to get away from this company. They lie during the sales process and then thoroughly overcharge you for subpar service. Also, beware and warn your elderly relatives not to use this company as they have no problem lying, to and manipulating the elderly.

I recently upgraded phones with T Mobile. I traded in 2 phones and paid the remaining balance of over $1100.00 I told the employee I did not want monthly payments, checked my bill and have payments! I tried to contact T Mobile and they said that they are not sure what I paid for! Really no help! I have been a customer of Sprint for over 10 years and NEVER had an issue.

On 3/11/20222 I decided to move from Xfinity to T-Mobile for my cell, landline and internet services. The initial contact and set up of these services went smoothly. It wasn't until I received my sims and internet tower the troubles began. This isn't first time switching companies and I am familiar with the process. I received sims card, inserted in the phone. Could not get it to work. Called customer care immediately. The automated could not find my account and had to talk to a person which the automated service would not let me do (Extremely frustrated by now).

I transferred from Boost Mobile to T Mobile. At first it looked and sounded good. Getting stuff free and thought I had great prices wrong. Never was told about paying for Synco and tablet for two years. My bill is too high and I can't return items without paying full price for both. I've been duped and I leaving TMobile. Watch out for free items. They cost and write down things said they give out half truths

I am only a home internet customer and although set up is easy, the wireless cube idea is a good concept, to date it's not been great.. signal weak and lose connection often.. by often I mean resetting it 3 times at a minimum a day. I am using the high end of speed and with my work and personal phone and streaming on TV I buffer and again lost signal.

Got service 2 months ago. Everyday I get no service. I have bars. Just says not on a registered network. I have been calling them from day 1. They kept saying they're working on the tower and should be fix in a week. They kept giving me the runaround until it was too late for buyer's remorse. Now they say I'm on a promotion and would have to pay 400.+ if I left. I pay this crooked company 65 a month for service that works 40 percent of the time. All I will say Run. Don't use Tmobile. Anything is better. At this moment I am on hold again. I hope people read this before getting other cell service. T Mobile BAD. VERY BAD.

I wanted to add 1 phone and 1 line to the account I have had for 11 years. T-mobile wouldn't let me add the line myself online because they needed to screw me out of the $50/mo plan they don't offer anymore. So I had to call and talk to someone who barely speaks English in some 3rd world country. So instead of adding 1 phone and 1 line to my account they sent 2 new phones and added 4 new lines and changed the $50/mo plan I've had for 11 years on the existing phone to $65/mo. I spent 2 months and probably 20 hours trying to get them to fix it and finally had to give up and switch to AT&T.

We were with Sprint for years. We switched from Verizon and saved a ton of money. We had decent coverage and reliable service most everywhere we went. Most importantly, the service at our house, which is in a rural area, was great. Then T-Mobile bought Sprint. We immediately had poor service at our house and half the coverage we had with Sprint. Dropped calls were the norm. We got so used to our calls dropping that we started talking in short, rapid sentences, to get as much of the call in before it inevitably dropped.

I switched from Boost/Sprint to Tmobile in October of 2021. As part of the switch we traded in two Apple phones. When presented the program in store I was quoted a monthly service plan of $110. My first bill came, it was $164. I called and stated my case to the main customer service number, after about an hour on the phone they agreed to credit me the difference and have the plan updated as it was presented to me in store. It never happened, the bill came in November and still at $164, same process with calling and arguing on the phone.

First I have to call them about 7 times to resolve an issue with my account, then I decided to go personally to an T-Mobile store 4167 located in 5561 Broadway Bronx, NY. 10463 and spoke with the manager (if I can call him that) **. Big mistake. I asked him for help with my account and he doesn’t shows any interest in helping me and told me to call the company. I explained him that I had one week calling the company and they keep transferring me to several departments but no one helps me then he told me that he can’t do nothing about it.

Getting ready for T-Mobile to drop 2g service. We upgraded to 4G phone. I had an issue with one of the phones connecting to the correct network and Hazel helped resolve the problem. Great service from Hazel. Thank you.

I switched to TMobile because their website stated that I would be able to receive service at my home. What a terrible idea. I also purchased their home internet, which was actually rather good even though I only had two bars, but it was really good service. First thing that happened was, no service from my cell phone at my house, then TMobile shuts off my internet while I am at work with no notice.

Their customer service is HORRIBLE. I am currently sitting on hold. I have been on the phone with these people for 2 hours to straighten out an issue that they created. They created two accounts for me and to get the incorrect account deleted is ridiculous. On top of that most of their customer service representatives don't speak English very well. I have spent more time on the phone with T-Mobile than I have with my own kids.

Canceling 7 lines with T-Mobile has been the most expensive thing I have ever done. I had two months left on my 2 year contract on most of my devices and this was back in Oct 2021. I transfer all my lines to a new phone carrier on Oct 2021 and I transfer a few devices from Tmobile but they kept charging my account until now (March 2022) because they said they can't see any notation on their end that I want to cancel my full account. So bottom line I spoke with more than 4 different rep and no one notated my account or cancel my account but the funny thing is none of this line has been use since Oct 2021 but they still manage to charge me for it. I have being on the phone and nothing has being resolve. At the end of the day we the customer are responsible for all the mistake and we have to pay for something we didn't use just because they didn't do their job.

In early February we signed up for T-Mobile’s Home internet based upon the fact their website showed it was available in our area and was advertised as being faster and cheaper that what we currently had. We ordered it through the website, but once we received the equipment (Including the 5G Gateway router, Synch UP Drive device & a set of headphones that were part of the deal-though you must pay for them in installments) we found that we were not able to get a strong enough 5G signal for it to be effective. We live in a small rural town, so we knew that was a possibility. It was disappointing, but not a huge deal.

2nd issue- My bill was to be 86.00 monthly and they billed me on Jan. 25, 2022 for the entire 86.00 and I had not even had their service 1 month. (I did pay that total.) 3rd issue - the service was horrible- dropped calls, no service in areas that you would think you would have service, had to move around my house to talk on the phone. very frustrating and irritating. so I switched to another carrier on Feb. 20, 2022.

Most frustrating experience! I signed up for T-Mobile internet service, then tried to cancel and return equipment. My previous internet provider agreed to redo all of our cable lines, upgrade us etc so I decided to stay with them. I called T-Mobile customer service to cancel and they would NOT let me because I didn’t have my passcode, which was a lie, it was correct, they just refused to cancel. They could have sent a code to my phone or email but they refused. They said I had to go to a local T-Mobile store.

Doesn't matter where you are, if you're in a city you might get a slightly better signal in some areas, but regardless barely being able to access your info on your phone due to limited service or no service is very frustrating. It's ok, the service has been like for this years and probably never will be even mediocre service.

Back in Dec 2021, I ordered 2 iPhone 12 pro max under the Bogo Sale Buy 1 and get 1 free, from T-Mobile and I only got 1 phone and they refuse to send me my free phone! I’ve called them several time and even talked to a supervisor and still no phone!

T-Mobile so far the phones have been great. On the other note, these customer representatives are so disorganized. One minute one is telling you one thing and the other is telling oh I’m sorry she or he didn’t mean to say that they must’ve miss understood. How on earth do you misunderstand a refund and telling your paying customer that they will get one when they really weren’t and it took 4 representatives to do that. Representatives like Ayderekia, Zamora, and Elaine need more training. They each have told me something different and I as the paying customer do not appreciate that. Forget the money part. It’s the principle, now I’ve been waiting for something that never was coming back to me after waiting over a week and being patient and understanding. Then I get hung up on and manipulated by them. I’m hurt as a customer and will be taking both phones elsewhere. Phones are a 10. Customer representatives are a 0.

T-mobile services is fine, but their customer service and management have no idea what they're doing. I bought 2 iphone and airpods while on their promotion, Later, I was billed full price for aidpods saying that promo was only through rebate, which was not even mentioned to me once while I place an order or even after when I spoke to them numerous time. Their customer service knew and ask to talk to manager. So when I spoke to him, he even told me, "We realize it's our mistake but since it's outside time frame, we can't do anything, and you just have to pay." So they know their sales team screwed up, yet they are charging customer and covering their tracks.

T-Mobile are trained thugs. It's unfortunate I was conned into their service through ** promotions that were changed once locked into service and then asked for proof after they had originally verified me during sign up. They also confirmed a iPhone I bought through imei number check and said they would be able to sign up service on my phone once I signed up the service. Once I signed up and called to set up my iPhone they said Ohh no we can't set this phone up it has a bad barcode! Then they conned me into purchasing a new iphone and said we will credit you $400 dollars once you receive your new phone. This was another T-Mobile lie, they again after receiving phone said we cannot honor our word, there is no way for us to apply a $400 dollar credit.

I switched to Tmobile for cell and internet. The internet I canceled excuse I could not get more than 3 bars on a good day. It would drop down to 2 bars and 0 bars. My electronics kept disconnecting and I would have to reconnect. My cell service is messed up also. I often have to go into my phone and reset the connection. I am switching carriers!

Became a full T-Mobile customer. Migrated from Sprint and went to a retail store because the promotion was trade in X's and get new phones. They confirmed my bill would be $200 each month since the phone credit would come back to the account each month, well that has not been corrected in 6 months each month. I asking they fix my bill so the credit from the phone monthly is fixed to Zero and for my trouble I want a credit for a full month. I have talked to all levels of their customer service and no one is getting this fixed. I have requested a conversation with a VP or President in order to fix this issue.

I am a 25 year Sprint client and I paid off my account and was about to cancel my service. Natalie really went above and both for me and Sprint/T Mobile. She understood myself and what was best for me and long term business for sprint highly recommend staying with company based off Natalie and her determination to do what’s best for all parties. She should be acknowledged and respected by both her pairs and upper management and should be promoted and used for training and an example to all others! Thank you Natalie. You're the best.

I have been a Sprint customer for 19 years. Never had any major issues until they merged with T-mobile. Now I have an iPhone 13 and constantly have no signal or just one signal bar. When I try to make a call it will drop or I can hear the person but they can’t hear me. Very frustrating, have called and spoke with text support and no results. Just a waste of time and no positive results. I’m paying a monthly bill with no properly working phone. No one has tried to improve my services. They just tell me we don’t have many towers in my area. So I will be looking for another cellphone company very soon.

I have had the worst experience of my life with this company and will never recommend them to anyone. I ordered 2 phones in November. On January 4th I was told my phone was still on back order so I canceled my order and account with this company. Now as of March 13th they are trying to charge me for phones that I one never received and they keep saying I did receive them. I am ready to hire a lawyer at this point because I cannot get any help from any of their representatives. Stay away from Tmobile!!!

I asked T-Mobile if I had the lowest rate; that I had found a cheaper rate from Spectrum. The Chat rep said he would get back to me. Every two minutes I got an assurance that he was working on it. Fifteen minutes later, I told him I would only give him two more minutes. Four minutes later I thanked him for helping me decide to leave T-Mobile. He replied that I had their cheapest plan. I go to the Spectrum store. They say I need to pay off my phone. I go to the T-Mobile store and pay it off. I go to the Spectrum store. They say T-Mobile did not release my phone. I return to T-Mobile: "Oh, we can't do that here. Call 611."

As a Sprint user for over 17 years, I figured it would be smart to switch over to T-Mobile during the merger since I was having some issues with maps and pictures via text. WHAT A MISTAKE! Not only did they botch up my billing, but they also didn't grant my promotion because they failed to tell me I could not make a "cash" purchase for the qualifying product. The only qualifying event was a PURCHASE - which I adhered to.... No disclaimer of any kind was in their advertised promotion. I have spent SEVERAL hours over a period of 3 months and calling in to check status only to be denied with no resolution. They owe me a minimum of $130.00 and now I cannot even return the unopened products ($304.48) due to the 14 day return policy. NEVER AGAIN!!

I was quite shocked that the service is generally pretty decent as well as the price points offered direct and those offered through MVNOs. The catch is that our older phones literally stopped working one day and we're forced to buy newer phones. We weren't so happy about that, but I guess it is time to move on. With the newer phones we got, they all so far worked flawlessly and T-mobile is the only carrier to have 5G on the phones too. We have sim cards spread out between all the carriers based on level of use so it's as cheap as possible for us overall and I can say that one carrier has great signal, T-mobile has the technology and the other is just there and has wider compatibility, but trails a little on technology. I'm in NYC and always go with pre-paid to cap the cost and surprises that can happen. So far, consistent experience. I wouldn't dare use post-paid because of the taxes and potential surprise bills. It can happen with any carrier, to be fair.

Open software has verified what I have been complaining about. I was sold service with assurance of 5G…Untrue. I am lucky to get download speed above 10…on 4G tower that I can see from my house. If I select to use my internet connection as a hot spot, then I can actually make a call. Printed and full documentation is of no interest or concern to ANYONE at T-Mobile. Too bad I can’t post the wealth of visual proof.

I am a customer of Tmobile since past 3 years but I must say that these 3 years was a constant headache. Three years back when we shifted to T mobile it took me approximately 3 months to settle all rebates and cash back T mobile promised for switching from AT&T. As they say to err is human I fell into their trap again. We purchased 4 new Apple phones from T mobile on 26th Dec 2021 and while purchasing the app asked us to add AirPods to cart as we are eligible to get it for free.

THIS IS A ZERO STAR REVIEW: I've been with T-Mobile since August of 2014. I won't give you a lifelong story here but in the beginning it was an absolute nightmare. They stole $700 and more from my bank account without my consent and it was one thing after another. Things were straightened out and I stayed with them. In February 2022 I called the headquarters and Norman agreed to leave one month's worth of credit in my account and get the outstanding money that I had in my account would be sent to me. Why can't this be simple hence a check. It took quite some time and eventually a credit card in my name was sent to me by a company called North Lane.

I've been happy with T-Mobile until my daughter drove to Ocala Florida and have absolutely no service. Her maps didn't work, our calls kept dropping and of course no one knew how to direct her to Hwy.

March of 2021, I went into Solon Ohio Store to transfer services from another carrier, I have been with T-Mobile for over 10 years and never experienced the nightmare of this transaction. I was offered the promotion of receiving a phone free for the one I had. My phone was in great shape so it wasn't my intention to trade, however since it was free I did. Oh my after that by my first bill it didn't reflect a free phone. I contacted customer service and was told I had to go back to the store, which I did and it was confirmed and all should be good, negative.

I called the customer line and they are useless. They can't or won't help and I will use two tin cans and a string before using T-Mobile again. After being with them for several years I switched companies and paid my last bill, 5 months later they say they made a mistake and I still owe $43.00...5 months later???

I want to change T-Mobile due to very bad customer service and their fake promises. I have a physical damage on my phone. Assurant change it to a refurbished one after paying the deductible and the replacement one wasn't working well. I called tmobile, they send me another refurbished one and wasn't working right as well. I called them again, one of the representatives told me, "Will send you a new device to the store." I went there and it was refurbished as well and got hot quickly and the apps glitch and frozen suddenly.

I was offered a free 5G phone to switch from Metro (by T-mobile) to T-Mobile. The service is slow. The 5G is even slower and the "Free" Samsung Galaxy A71 is the lousiest smartphone that I have ever used. Not really free. I had to pay for the phone, but I get $5/ mo. off of my bill, which more than doubled when I came over from Metro. $30/mo. before. I now pay $65 and that is after my $5 reimbursement for purchasing the phone outright. The service and the phone are a major disappointment, to say the least, 14 months into the contract. I can't wait for it to expire.

So, I thought the Cricket is crap, but it turns out that the place I am, the Cricket is the solution while T-Mobile PIECE OF ** EMPTY CLAIMS, my phone is consonantly dropping signals!!!! So, T-Mobile is just ANOTHER PIECE OF ** LOUD EMPTY CLAIMS HOLE!!!! I am stating this!!! T-Mobile, you are NOTHING, but empty bragging claims with dropping signals!!!! SCREW T-MOBILE!!!

I attempted to change my cellular service to T-Mobile. I called on Friday, 25th February 2022 to set up service. I went to the store that evening to purchase one equipment and was told that the account setup had not been completed, called Customer Service again. Since it was late, I called back the next morning, I was told everything is complete, I can now go to the store and purchase whatever device I wanted. I returned to the store a second time and was told that the order was still pending. On Sunday the 27th Feb I called again, talked with three different reps and was told three completely different things. I decided this is not going to work, so I called to cancel the account and was told they could not, I need to wait until I received the Sim card.

I have been with T-Mobile for over eight years. I am a post-paid customer. I have never paid my bill late. I really enjoyed the old T-Mobile. The company T-Mobile has become after merging with Sprint - horrible. First, let's start with the Data Breach. T-Mobile let ALL OF MY ACCOUNT INFORMATION OUT! How could they let their network security get so bad? I am still having to deal with this issue on multiple fronts.

Updated on 04/13/2022: T-Mobile's Assurance Wireless does not accommodate customers who are deaf and provides no contact options to reach the company except phone calls and snail mail. I am having a constant issue with my service and device but there is nobody to reach out to. I filed a BBB complaint and received one response via email. I followed up with that person via email regarding the continued issue and am completely ignored.

I was one of the many who did not realize I needed to disable find my iPhone before sending in. So, not only did I lose my promotion and have to pay 1000 dollars for a phone, but they have my old phone and won’t send it back to me. I went into a store and called customer service before sending it in, and neither of them reminded me to disable find my iPhone. All they had to do was call or send a text with explicit instruction. As soon as I find a better plan I am out and would no longer recommend highly like I used to. They are like every other cell phone company. Maybe worse because they pretend to have great customer service.

I was on the phone today 4 and half hrs with a problem no one could help me with. I even called the store they put in a ticket. Nothing. No one had answers. A day wasted. I only wanted to upgrade my phone, they charged my card but I can’t sign my documents and I don’t know why and neither do they. This by far the worst service ever.

I've been with T-Mobile for over 7 years and I'm over them at this point. The service is so so and sometimes you can get good cellular reception and other times there's no signal. Their customer service department can be a hit or miss depending on who you talk to. Sometimes our representatives are friendly and other times they are rude. I find that they have very little patience to deal with customers when frustrated. Like I recently upgraded to a new phone and they had sent the phone out and I ran into some issues with UPS in regards to receiving the phone. I was very angry and frustrated over the situation.

My elderly father was on my AT&T Family Plan for 19 years and I paid the entire bill; so when we recently switched to T-Mobile we put the account under his name because he would receive a senior discount. We made it very clear when we set up the account that I manage everything for him and I needed to be authorized to make changes and get information on the account. I was added as an authorized user. Tonight I discovered a charge from T Mobile on my credit card that I never approved. Oddly it was not on the Credit Card that is set up to pay my T-Mobile account. The customer service agent would not even give me general information on what the charge could possibly be because she stated I was not listed on the account or authorized to talk about it. I told her that I just wanted to know what the charge was and that it may not be connected to my T-Mobile account because a different credit card than the one was listed on the account was charged.

Metro by T-Mobile is the most unethical company with the worst customer service that I have ever seen. What's more deplorable is they sold my son who's in the Air Force a phone before he left over seas with the promise that he would have service at his new duty station. He paid for the new iPhone outright and only had the service for about a week before leaving the country. Upon his arrival in country he discovered he didn't have any service. They refused to honor the Servicemembers Civil Relief Act and end his contract and unlock his phone so he could get a different service. Even though it was paid off.

I'm generally satisfied with the service for normal usage. But on one occasional I had to make an international call to Hong Kong. The call lasted for a few seconds as it went straight to the recipient's voice mail and I hung up immediately. They charged $4.50 per call! In this day and age I don't know how they can justify this outrageous ripoff!