T-Mobile Reviews

Worst customer service ever. Had to call 5 times about the same issue and every time I had to explain the issues from the start. Got transferred multiple times each call and had to re-explain each time, got hung up on twice and had to call back to re-explain. Just awful, canceling our service, never going back.

Misleading with promotions and they make it complicated to get them. I did not get all the promotion promised when I signed up, then part of that promotion was applied from the moment I canceled the third line, although that period was already covered until sometime in January. I signed up with T-mobile to reward them for the bold steps they took to change the industry. But I do not have time to play games and will be going back to my previous provider.

There were two lines added to my wireless account that I had nothing to do with and I called multiple times to have the lines removed since they should have asked for identification and had the security to not allow that from taking place. And I called many many times and went to a few store locations to cancel the accounts and they won't. Would hang up on me or tell me that they would put in a submission or that it was set to cancelled a certain date but the accounts were never cancelled I was told. And the terms and conditions in the agreement that I signed said that service could be cancelled at any time. The accounts are not only still open but they made a call to my mother in reference to me and I am 26 years old.

Had for about 6 months and got in my car and 4 different warning messages came up. I restarted the car and got the same thing. Immediately to the 2016 Honda Pilot to the dealer and after 8 hours found it was the T‑Mobile SyncUP causing the issue. I am not sure why you would put something like this on the market.

From day one, T-Mobile has been terrible in service as I have called multiple time inquire about signal issues with calling and it is not like I live in the country. They will give you lies and false resolution every time you call with a different excuse as to what is going on with signal problem. Then recently my phone was defected and needed a exchange which was one hell of a process that I went through. From not being able to exchange my phone even though my phone exchange was at the store to waiting for almost a week to be able to exchange my defective one. Then customer service was horrible where they will literary talk over you as you explain the situation to also hanging up on you because they no long want to hear what you say and refuse to let you speak with a supervisor.

I have been a customer of T-Mobile since I was 16 years old and I am going to be 30 this year. I truly thought that when I called them today with my issue that they would take care of me as a customer for so long. Since September of last year I have gone through three LG G4 phones which have a "bootloop" problem which causes the phone to get stuck in a loop while it's booting. T-Mobile and LG are aware of this problem (it's a hardware problem, well documented online) but they refuse to send me a phone that works. My options are to buy a new phone or to continue to be sent a faulty phone over and over again.

It should be a crime in this day and age for a cell phone service provider to not guarantee the delivery of SMS messages. It's just too important and has become a primary method of communication for many people. I have literally lost friendships over the fact that I often NEVER receive text messages. Then, when I called customer service, I got major attitude from someone using the word "axe" instead of "ask" who treated me like I was less than human. The bottom line is you get what you pay for. It may be cheaper than the competition but it's really just not worth it.

I purchased a ZTE smart watch about 3 months ago. There was a promotion where the cost of the watch would be credited to the account if I paid $10 for the plan. It has been over 3 months now and T Mobile has not been able to get my watch to work. I cannot get on the internet on my smart watch. I have spent numerous hours with T Mobile trying to get this fixed. I would say over 24 hours in 3 months time. I have finally gave up on fixing this watch. Now, I am trying to return it and I am being told that I will be charged the total cost of the watch. T-Mobile is trying to charge for a watch that has never worked and now because it took them 3 months to figure it out, they want me to tell me I cannot return it. Unbelievable!

Huge commercial sites like YouTube and other companies have had great speeds overall. But then I've seen companies like Crunchyroll and others slowed to the point of death. Priority to paying companies is why net neutrality shouldn't have been repealed in the first place. I cannot wait until the 2020 elections and we have a new president and new FCC chairman so T-Mobile gets near billion dollar fines.

Totally in love with the Magenta! Unlimited Data is the best in industry! What a treat! Customer service is the best out of any company I've dealt with. True to their word and make everything possible for me to run my business.

Bought iPhone 8 Dec 26, yesterday (Jan 24) I hear radio ad for promo "buy iPhone 8 get one free". I call T-Mobile immediately thinking I could somehow get the deal or negotiate a discounted price on a second 8. They refused me. I had moved to them from Verizon 3 years ago. I have 4 lines and we share 10 data units. I am so irritated by this phone thing. I am switching to Sprint.

T-Mobile disconnected Data completely in the line ending in ** twice around the same time in December 2017 and in January 2018. I was unable to use any application in the phone, I was unable to use Navigation to get to the places I need and much more. $35 that they are offering me as a credit will never cover all inconvenience that it caused to me and my business. I spent few hours of my working time with T-Mobile representatives that were assuring me that everything should work after I reboot (restart) my phone over and over again, then when the Data was not working after few attempts without any notice they simply transferred me to another representative from the same department and new representatives started asking me the same questions again from the beginning having no idea why previous rep transferred me to them. And this is another complaint to BBB. After third rep I finally gave up.

I been with the company for 4 years. About to switch my service. Their Communication as a company is horrible. I been dealing with them for almost 8 days. My account was overcharge which cause me issue financially. They stated they were going to resolve the matter within 3 business day which it has been 8 days and the situation has not been taken care. I feel customer service yes you to death just to get you off the phone and nothing get resolve. Will not recommend anyone to T-Mobile. Will give them to tomorrow to get the matter resolve. If not going elsewhere.

They are trying to charge for things that I do not owe and when it comes down to it they try and give you the runaround and tell you things that actually make no sense and they think that you have to accept that. I left T-Mobile because I have numerous problems with them and they act as if they don't care. Every time you make a change it’s an issue and they come up with some kind of extra fees for you to pay. One in customer service knows anything. Then the manager had the nerve to tell me, “WHAT IS IT THAT YOU DON’T UNDERSTAND.” What kind of service is that? I was trying to explain to them that I was told when I turned in my phone I paid my bill and was told that I didn't owe anything else. I received a bill in the mail for $184.23 in the mail.

Been with T-Mobile 8 years, I was on the $80 unlimited plan USA/Canada/Mexico. I was visiting Canada and my internet speed was less than 2G, I spent nearly 10 days calling customer service, they opened a trouble ticket # ** to try to figure out the problem. After 10 days during my vacation in Canada and nearly 5 hours of wait times, I was simply told, "Sorry you have a max 5 GIG in Canada!" So you spend 10 days wasting my time until I found a customer service rep who told me the truth. They all knew the answer but never told me so they don't have to deal with an upset client. After the honest tech girl told me that, I insisted I get a courtesy month so she transferred me to customer service.

I was with T-Mobile for 15 yrs and switched to Verizon due to weak signal, when called to cancel was informed I owe $700 for the phones and $230 for month service. Later received a bill for $1300. I Called them and after talking to a manager the amount was reduced to $1000 which I paid. A month later I received a letter from the bill collector for $260. They have lost me as a customer for life and I will advise anyone to stay away from them due to as soon as you want to leave they add all these bogus charges.

Their customer agents are all south of the border and they do not listen to any complaint or allow you to even speak. Absolutely rude and horrendous. T-Mobile is losing my business effective immediately. Even their in-store reps have the same attitude and have no clue about their own products.

Several times my data has reached the 4G I'm allotted before slowing down and coincidentally my Wi-Fi doesn't work. My phone says it is connected and signal strength is excellent however no connection. T-Mobile CSR verified I'm connected through data only. I just can't believe it's a coincidence that as I reach my data limit, my Wi-Fi doesn't work, each time. T-Mobile have me a choice of factory reset which may or may not work or pay money to have a refurbished phone sent. I've had this phone for 9 months. This has happened on my previous phone also. So disgusted.

I live in the New Orleans area, uptown. Less than a mile from the store I purchased from. In the store, 5 bars. 200 yards away, seldom more than 3. In my house, a mile from the store, 1-2 bars. Can't make a call w/o being on wifi calling. Different rooms in the house have no bars. Drop calls from the living room, 30 feet to my driveway. Standing on my front porch, outside, 3 bars. 5 steps away, drops an active call.

We are with Sprint and own iPhone 7's. T-Mobile offered to let us keep our phones, they'd pay them off, and we'd move to T-mobile. Turns out that what they meant was that we could send our phones to them and, after a few weeks of paying for their cheap phones, they would send new iPhone 7's to us. I found this out and - before we started with them, I cancelled the order and sent back the unused cheap phones. But - we owe them $160.50 for nothing. We call every month when we receive a bill - they say they'll look into it, a month late we get another bill. I suspect our credit is ruined. Thankfully we still have our phones and our Sprint service. Oh, for the third time T-Mobile says they will look into it.

We switched from Verizon to T-Mobile 2 years ago trying to save money based on all their promotions. We limped along with T-Mobile for 2 years dealing with horrible cell coverage and blackout. Their coverage is HORRIBLE. Don't bother going on road trips if you want to try to use maps on your cell phone. We tried cancelling and they have continued charging us even when we were with Verizon for 2 months. I've called their customer service numerous times and they continue to auto charge my checking account. I will now have to contest charges with this company.

It's bad enough that their cellular service is poor and the signal strength is terrible. On top of that, I had to get one of their "cell spot" units because they had no service at my home and this unit was supposed to boost the signal. The device barely boosted the signal at all and basically did not work. After leaving for another carrier, I closed out the account, having paid every dollar owed. When I received something in the mail from T-Mobile after this, I assumed it would be my credit on the account. Instead, it was a bill for nearly $300. It turns out they were charging me $300 for non-return of the cell spot unit that did not work in the first place.

We switched to T-Mobile hoping to get better service, we got poor to no service with them. We switched to a new carrier and I called T-Mobile several times begging for a final billing and got the runaround every time. We finally get the final bill and take it in to our new carrier for reimbursement and I called to pay it and T-Mobile has turned it over to collections in less than a month!

I've been a T-Mobile Customer for 5+yrs now. Last month a T-Mobile Rep granted access to someone other than myself. I have extra protection on my account which my Wife does not know. Yet a perfect stranger gain access to my account, changed my SIM card info to their phone and cherry on top - logged into my bank account. After speaking with Wells Fargo Rep, I was told this was not the first case regarding a fraud attempt. THANKFULLY Wells Fargo was paying attention. Hmm... What is the point of having extra security measures? I don't care if the person knew my blood type. Without my password, they should have been denied access!!!

T-Mobile is one of the worst phone company because I got 3 lines on my plain and they told me that I would have no problems with their service. Well that's a lie because after a week of their service I loss all my service on two of my lines and when I called them all they could do is give me no help. They tried to say that I used 50 GB of data in less than a week. Now come on. No one can use 50 GB of service in a week. Then I tried to call the store and they couldn't help me so I had no service for 3 weeks but when they want their money they have no problem texting you for their money but when you need help oh that can't help you. So to anyone that looking to get T-Mobile I wouldn't do it.

T-Mobile is such a scam. Please do not trust this company! I have been a loyal customer for 4 years and every time I had an issue with them it’s due to improper training and additional charges added to my account. I had closed my account recently and before I could I had to pay my remaining balance on my account... obviously why would I drop by with 300 dollars to pay off my account randomly if I didn’t mean to close it? They had the total payment of my last receipt and after that I transferred my phone number to Verizon.

Customer service is horrible. You cannot get through supervisors. The internet extremely slow coverage. Don't even think about it. Price rip off. I would recommend Verizon since they match the price now.

I have been a T-Mobile customer for about 6 years. This year, when I moved over to new plan, representative first of all did not transfer all four lines to the accounts properly. I had to call 4 times to correct that mistake. Once that was done and I received the bill T-mobile, which still showed unsuccessful transfer of the installment payment to the new account properly and was charged in lump sum payment and had to talk to three different representative to get that corrected. I am now being told that this issue has been resolved that the final bill will be issued minus the installment payment that is due, which has been moved to the new account. I will come back again and update this complaint if that is not done appropriately.

I tried their pay as you go plan which gives 30 texts and 30 min talk. It sounded great because I mostly do WiFi calling. After you make a purchase then you can read the hidden details which show that WiFi calling counts against your minutes. This should be part of their advertisement. Working the way it currently does you would pay way more than an unlimited plan. That seems really deceptive to me. I went back to the store and they returned the money for the SIM card. They said I had to go through headquarters to get the additional charge to maintain the account “in case of unexpected expenditures”.

I've had T-Mobile for 4 years and never had a problem until November, 2017. I just happened to notice my bill went up and when I looked at my account there were $1000 more in purchases that I didn't make. Someone had bought an iPhone 8, a speaker and beats under my phone number in New Jersey. I've called customer service so many times and went in the store trying to get these disputed. Customer service couldn't even remember to ask my password that THEY told me to make after I reminded them many times.

I transferred from Metro to T-Mobile. Had 2 lines on my account, The first month of service was perfect fast internet, clear calls... But half ways thru the 2 month, calls were dropping constantly, very slow internet, reset my phone more than twice a day. Was calling customer service every other day. They kept putting in a ticket to troubleshooting and then offered me a call and internet booster.

There was an unauthorized/fraudulent activity on my account. My calls were forwarded to another number which greatly contributed to the identity theft issue I am dealing with. Called 611 to complain that I am not receiving any calls and that's how I found out that my calls are forwarded to a number in Arizona. Told them I did not make any changes and forwarding calls feature on my iPhone does not show that I made any changes. They reversed that change and the following day the same thing happened. Cannot receive calls and kept receiving blocked/unknown calls every minute or few minutes throughout the day. Was told they cannot assist me with blocked calls. Repeated calls made regarding the same issue until one agent suggested that I can create another layer of protection on my account by making another password. So, I did.

Despite assurances of coverage at our address, T-Mobile failed to perform, dropping calls repeatedly and giving us no and one bars. To make a call, we had to stand out in the middle of the driveway, even in the rain. After literally 60 calls to customer service, a technician told us we should never have been allowed to subscribe since T-Mobile did NOT provide reliable service at our address. All equipment was returned and then it got even worse.

I recently dropped a phone line from my account. After the agent tried 4 times to talk me into keeping the line I no longer needed she proceeded to cancel the wrong line thus deleting my voicemails. Now they claim the voicemails cannot be restored. Backup and Restore Software has been around for literally decades. You do not believe their technology is decades behind the industry.

I would never give my business to A COMPANY THAT HAD SO LITTLE REGARD FOR THE SAFETY OF THEIR CUSTOMER'S FINANCIAL SECURITY. I received an email that appeared to come from T-Mobile. It acknowledged a large payment that I had not made. It took me at least 8 phone tries over 26 hours to get help to check to see if the reference number provided on the email was legitimate. Several calls were simply dropped and many times I was told there was no way to contact the fraud department. Finally, I was told a ticket was being created; it would be escalated and the Fraud department would contact me by email or phone.

Have been paying for service since October 2016. My son who has the notebook said it has never worked and had previous data on unit. This was a used machine not new as told. I have been paying $21.38 monthly. They have records showing service terminated in March and I have been paying up to November. They said they would send loaded credit card for the inconvenience. Never received.

Purchased Samsung Galaxy Note 5 64gb. Starting experiencing issues with the device so I get the warranty phone sent to me. Well after about 10 exchanges the last 2 devices they send me a 32gb after I verified with the foreigner that it's a 64gb device. Well now I'm having issues with the device and they are telling me that my original purchase was a 32 gb device so why does my eip clearly say 64gb gold platinum device? Now I'm back and forth with these people because I'll be damned if I'm paying for a 64gb device for a 32 gb device. Seems like someone owes me money and a new phone. The thing is they don't make the 64gb note 5 any longer and they are tricking those into getting these warranty devices with lower storage.

Been with T-Mobile for 8+ years and it has been my experience that they use deceptive, unethical, immoral and I believe illegal practices and tactics. I cancelled my line for a year traveling abroad and came back as a new customer due to the previous pleasant experience that I had. Given that I do not have any phones under contract I was carrier hopping to see the various plans that were presented to me. When I came to T-Mobile they introduced me to a plan that they had said "unlimited roaming services" in North America.

T-Mobile just sucks. I've been a loyal customer for over 20 years. In fact, I was with them way back when they were Voice Stream and I believe they were PCS-1. Anyway lately their billing practices are very questionable. I always have a 200 some dollar bill now and one time they will say, "Oh that's way too much," and another times they will say I owe more. I always keep my payment arrangements but this one time I couldn't do it and their turning the phone off at midnight really pisses me off. Half the time I can't even understand customer service and I don't think they understand me. As soon as my bill is paid I'm going to another carrier. They don't even seem to care if they lose a customer.

T-Mobile is frustrating for several reasons. The coverage in the US is spotty. Outside US you get only 2g speeds, very slow. Their website glitches and requires you to sign in multiple times. You can't easily view your detailed bill - it is like a hidden treasure they don't want you to see. It glitches all the time trying to download a pdf of your bill, and often it is not even possible.

I purchased my iPhone at the New Hartford, NY store from Mitch the manager. It went and Mitch seemed to be very knowledgeable and caring about the customers. Then I started using my phones. My phone coverage was not that great. When I got the phones he informed me and showed me on his computer the service coverage was very good in NYS and the Mohawk Valley. However, I found out there were some spots in Ilion where the phone doesn't pick up and also I get disconnected at times when driving in areas near the Thruway. For example, driving on Rte 5S I lose service from Utica to Frankfort sometimes. It's great on the Thruway but you would think coverage would be much better even near it. Very disappointed by the sellers and T-Mobile service on what they express when it comes to coverage. I had Verizon and they had MUCH BETTER coverage.

Let me start off by saying I have been a loyal and happy customer of T-Mobile’s for about 8 years until today. Recently my fiancé purchased the iPhone 8 and returned his old iPhone. I received a text stating that we would be getting a credit on our bill. For the next two billing cycles I received bills stating not to pay due to the credit. Today I get a text that I owe $885.50 by January 11. Imagine my surprise. So I call to ask how in the world my $230 monthly bill is $885.50. The representative proceeds to tell me that T-Mobile made a mistake with my credit and is now TAKING IT BACK. Therefore I owe them the money. It took them two entire months to realize their mistake. I prepared to tell the representative that I was NEVER informed that there was anything wrong with my account and I have proof of text messages and paper bills stating that I did not have to pay.

I am in year 2 of dealing with T-Mobile, after a NIGHTMARE occurred with BOOST MOBILE. I am at my wit's end! These people are VAMPIRES! My bill is due for payment on the 22nd of each month, has been from the beginning. Well, on the 5th of each month, I begin receiving text messages saying how "Your T-Mobile bill is now ready." OK...THEN, after about a year's service, I start getting bills that I don't understand. Each month, my bill began INCREASING by $20, FOR NO GOOD DAMN REASON! I called CS, after the 3rd month of this B'S. NO ONE could explain to me why there was an increase! I became so irate, that the CS rep I was speaking to, assured me that my bill would reflect a "CAP" and would no longer have charges above and beyond the $147 +change that I was normally paying... OK... So why did I incur these mystery charges in the first place? Still a mystery!

T-Mobile sucks to the max, been dealing with them for over a week to get a new phone. Was told in store to go through Assurant. Then took forever days to get ahold of Assurant whom then told me T-mobile should of replaced phone in store because of extended warranty (they didn't). So recalled T-mobile finally got told exchange phone would be sent, it would be here today by 2 pm. And it's not even here yet, Still on a plane.

It has been my experience with T-Mobile that they use deceptive, unethical, immoral and I believe illegal practices and tactics to acquire new customers. In January of 2017 I was promised that if I switched 4 mobile lines then T-Mobile would pay the early termination fees to my previous carriers for switching PLUS I would receive $150 per line to join the 4 lines for $180 per month plan. I believed them. I switched. They gave me $600 for the 4 lines, BUT did not pay the early termination fee to my previous carrier. This resulted in my account being sent to collection and my credit was negatively impacted! I contacted T-Mobile and after speaking with multiple people, including a male supervisor by the name of Renee, I was told they could not combine the two and I would have to cancel if I were unhappy because they would to honor what was promised.

I switched from Verizon to T-Mobile with the Switch program. I was told all my phones would be able to switch over. I brought over my Samsung Galaxy 7 and T-Mobile paid off the remaining balance on my phone. Great! Once I put in my T-Mobile sim and started my phone up connecting to T-Mobile I had all my features except the ability to receive or send media text messages. After hours on the phone with T-Mobile, Samsung and Verizon I was told that I would have to purchase a new phone from T-Mobile if I wanted to start receiving media messages. What??? I was told my phone would switch over with no problems!

I have been a T-Mobile over 10 years. Recently in December 2017. T-Mobile sent me a text message. Ask me to pay $688.65 for International Calls. I had never been make International Calls for years or My Wife joined me did not. Today I write this review to let other people know T-Mobile They have bad experience.

We recently followed the ads for senior deal on cellphones, changing from Verizon to T-Mobile. First financially, it did not turn out to be such a great deal after all the phone exchanges. However, we still took the deal. Secondly - We have now been on two vacations to the Gulf coast areas of FL (2 different ones). In both areas we experienced trouble. We are now on Anna Maria (a barrier island off Tampa). This time, absolutely no service. According to customer service they are updating system. According to the locals, it is always like this. I have no confidence in their international service which we will try in the Spring when we travel to South America. Be aware, service is NOT as advertised.

Customer for 10+ years. Changed plan. Rep did a typo when keying in ss# and now can't access account. Rude store manager says to call customer service. Customer service says to call store. On phone for 2 hours and they can't figure out how to fix it. Changing to SPRINT ASAP. Would give them a 0 if I could.

I'm very disappointed with T-Mobile because their customer service is very bad. I received an email to call about my bill tonight, so I call to make arrangements and I was denied. I'm a loyal customer and I pay my bills and I'm very disappointed. I have a lot of dropped calls but I never call in and I should have call in regards to the dropped calls. I'm very disappointed!!!

I have had the worst experience with T-Mobile phones. The first phone I received I could not talk or hear anyone and it dropped calls after 1 minute conversations. I went into the store and was given another new phone. The second phone was worse than the first phone. A phone was ordered by the rep in the store and had the wrong IEM number so that delayed my phone another 3 days. They want to replace my phone with a refurbished phone.

Yet they still chose to charge my bank account Which is now in Dispute... These people are relentless and don’t take losing a customer for their POOR SERVICE... Too well. They become Parasites... That aren’t so easy to Rid... Consumers Beware.

I signed up for T-Mobile and within 3 days cancelled their service and returned three phones. I continued to get charged for three phones on my automatic payment. When I called them to state that I cancelled their service and returned their phones, they said I still owed $1400 for leasing them. I tried to describe that there is no logic in paying for three phones that I only had in my possession for three days and returned. They continue to insist that I still owed them the money. I now have to go back to the store and present my case. Is this nuts? Keep away from this company. They hire the most unqualified people and the company itself is unscrupulous. For a few extra bucks, literally only $23 more I went back to Verizon.

So I contacted T-Mobile about three days ago about upgrading my phone to the iPhone X. I was informed by the representative that I had zero down payment and all I would have to do with paying for shipping and processing fees. The representative told me to save the processing fee and shipping fees to go ahead to their local T-Mobile store. So I went over there and was embarrassed because of course they ask for A $600 down payment. So I left the store and contacted T-Mobile again and spoke to another representative that stated that she will speak to her supervisor give me a call back in 48 hours so they can grant me the zero down payment that the first representative told me about. Representative Stated that she did see the comment where the young man that I spoke to stated that it was a zero down payment.

Explained I was terminating my account. Was told to pay $666 which I did. Now I have a bill for $164 even though I had paid for my equipment. T-Mobile claims I owe it based on their fine print and that they don't have a resolution department. If I don't pay they are sending me to bill collectors.

It’s a scam! I’m very unhappy! I have spoken to reps regarding paying for the phone for my daughter! It’s a JUMP! On Demand, so I paid the phone! Now I want to buy the phone outright! At no time speaking to Reps, did they say that if I didn’t pay off the full amount of $93.99 and I opted to pay $10.00 something in change that I wouldn’t be able to change to pay the rest of the money off and that now I would be held to pay off the remaining balance of 9 payments! That is just another way for me to have to stay with your company! Why isn’t this disclosed and told verbally? You record conversations, and I want told this during any of the texted conversations or verbal conversations! Instead I’m held liable because I signed a contract that I was able to read! I now know that T-Mobile owns Jump on demand! I will never buy another phone gain with T-Mobile! There is no reason to sneaky! Be honest and truthful!

When I received my replacement Galaxy S8 I thought it was going to be super easy, to get it unlocked. Instead, I got told around 5 different reasons to why I could not unlock it. In the end, the representative from Tennessee (I do not have a problem with southern people, in fact, I have many friends who are from the south) passed me on to their supervisor after I was told to basically "** off". I decided that I would never be buying a phone directly from T-Mobile. To ANYBODY who is thinking about switching over to T-Mobile for the support... I would not recommend it, the only thing that T-Mobile is good at doing is deals, anything other than that they are horrible.

I called customer to see about more towers in my area because the service sucks and I asked for my account number so I can switch carriers and told the rep I wasn’t paying my bill because of service so this representative says, “Well sir I can cancel your account or I can get you over to Verizon.” So she puts me on hold and she terminates my account after I told her not to. Wow T-Mobile this is how you train your representatives I will be taking me and my nephews service to a different carrier.

I have been a loyal T-Mobile customer for 20 years with no changes and scheduled timely online payments. The moment I cancelled, their service went to hell. I turned in all the equipment and even received a letter stating so, yet they kept billing me. I called each month and no one could help me. I paid a small balance they said I owed just to get them off my back, but yet received a larger bill stating they were sending me to collections. I called again, was passed around to six different people, no one knew a thing about my account until one of them just hung up on me. This service is completely unacceptable and I hope something is done about this very soon. I will NEVER use them again and will not let anyone I know use them either if I can help it.

First, I had a T-Mobile account. I was finished with my contract and they continued to bill me after I canceled with for months. They continued to send me bills which I had explained to them I was not liable for. They then preceded to report this to the credit agency. I filled out forms and would get the charges removed because T-MOBILE had No documentation to prove I owed them money. Then sell the charges to another company and thus far I have had to dispute (successfully T-Mobile charges on my credit report # times).

I have been with T-Mobile for about 5 years now. Cancelled my account with T-Mobile last week and they just billed me today for the next month. Called earlier and the representative said this was in their T&C because the phone number was ported. I asked her to send me a copy of where it says that in the T&C but she couldn't so I looked it up but couldn't find it and called back and the lady just kept saying that "I don't have to worry about another bill... that was the last bill they will send me." I asked what my billing cycle is for the charge and SHE HUNG UP ON ME! What in the world! The first lady told me that the bill was for Dec-Jan. The second told me it was for the previous month Oct-Nov. I wish I could remember her name. Absolutely hate T-Mobile after these experiences.

This is the worse company of all, I wish I could give them no stars at all. I have a paid iPhone but they will not unlock my iPhone because it does not show on their records that the phone has ever been used. My son used for over a year until I got him a new phone two days ago.

I upgraded to a refurbished iPhone 6 Plus on the T-Mobile website in July 2017. I have been a customer since 2011. After getting the phone, I transferred my data and set it up and all was fine. After a couple days I noticed the phone was acting erratic and apps would open on their own and the unit would start calling people in my recent call list and would not allow me to control the screen or the apps including writing text on its own - gibberish, of course. I called T-Mobile and complained. It was a random problem that would happen and then stop. Seems something is wrong with the screen but I could not seem to get the issue across to the rep. I decided to go into the store. I arrived with phone in hand and met with a young man who looked at the phone updated the software and it seemed fine. I explained the situation and we waited around for it to start acting up. It never did, so I left and said I would be back.

I signed up for their program where they buy you out of your contract. I closed my account with AT&T in Feb 2016, mailed in my two iPhone 6s Plus to T-Mobile along with my final bill. I paid off AT&T. T-Mobile told me months later that they lost my phones. I have contacted them every two weeks looking for my rebates. They tell me every time that they will be in contact in 2 days with a resolution. They never call back. Here it is now December and they are telling me that because it's been so long, my rebate is no longer valid, even though they acknowledge it's their fault. So, I have no phones and no rebate, yet I PAID OFF THE PHONES. T-Mobile steals phones and does not care about their customers. If anyone can offer legal help concerning this, please help.

T-Mobile is the worst company ever! I did a warranty exchange and I returned the phone. After 3 months later, T-Mobile decided to bill for an unreturned phone charge for 750 dollars. When I saw it I was upset because I know I sent it and I even took a pic of the shipping label. I been calling T-Mobile for almost two months. No one's been able to help me. The representatives mocked me over the phone multiple times.

Clearly, the absolute worst mobile carrier when it comes to their Billing Method and Customer Service. T-mobile likes to play games with their "billing due date" process, which is noticeable when a customer enters their on-line site to pay an amount past due. T-Mobile will identify a "past due" amount, which may be accurate but suggests a customer can simply pay that past due amount. However, when the customer attempts to pay that amount on-line, by using a Debit or Credit Card, an entirely different amount is billed to the customer. Such as, TWICE what was identified in the past due amount.

T-Mobile is Satan & Hell all in one. This company is nothing but lies and dishonesty and their service is crap. They gave me service that never worked properly and they never made any efforts to repair the service. Plus the customer service would add things onto the account without my authorization and they would remove credits off the account without my consent making false accusations that I made international calls that I never made.

Started Plan with T-Mobile over a year ago. We were suppose to receive buy 1 get 1 S7 Samsung with a 2 year contract. We did all that and were never told that we have to go online and register in order to get the second phone free. When we called and complained because they were charging us they just gave us the runaround. We called a couple months later and a supervisor told us they would fix the problem for us and give us credit for the one phone. Then two months later nothing happened again so we called back and this time we were told they started a special department and would get it taken care of. It has been one year and we are still making payments on both phones. 1 more year and T-Mobile will have lost another customer. They are by far the worse cell service in the country and should be investigated for fraud.

I had a one phone account with T-Mobile for over 15 years. Never had any contact with them, just paid monthly with no changes. Then I wanted to add my spouse's phone to my account. She previously used a prepaid T-Mobile. From my very first call to do this they had a problem because my line plan was no longer offered to add a line to it. So it was my phone only and they couldn't match my rate for my spouse's phone. They came up with a proposal to add the line for a little more than double what my account was. Ie. $32 a month to $70 a month. I agreed and they added the line. My first bill was $89 so I called. They couldn't explain it but assured me the next bill would be the agreed upon price. The next one was $74 so that was close enough. The following bill was back to $89 so another call to them. They couldn't explain that again to they offered a senior plan for $60 and I agreed to that.

I had a sent a iPhone 6 16 GB phone for trade in of a Costco offer buy iPhone 7 get a $300 MasterCard after device trade in. After the offer got processed they sent me only $218 instead of $300 and when I called them why I received $218 they told me that the trade device is damaged and couldn't process the trade in amount, but the device I sent was working very nicely. After arguing with them on phone for 40 min they told me to file complaint against USPS for damages but not T-Mobile. How I can file complaint against USPS who just delivered my phone. T-Mobile folks are not at all listening what I am saying. They simply arguing harshly.

T-Mobile customer service is outstanding overall. Company seem like a caring, positive, fair and reasonable company. They really seems to attempt to change, response seems legitimate, adds more towers, but of course towers don't grow overnight!

T-Mobile state you can bring your current phone to their network. What do don't state is, most other carriers phone do not work well with their network. The promotions in signage appear legitimate, however "read the fine print" is definitely true when dealing with this company. My AT&T phones rarely have more the 3 bars. I often miss text messages and even e-mail. A problem I did not have when my Galaxy S7 Edge was with AT&T.

I have had issues with T-Mobile from the beginning. Switching my home phone number to their pay as you go plan took almost a week. I had not used the phone in over 100 days they told me. This cell phone and plan was meant to be an emergency backup phone for me so I did not expect to use it ever. Anyway when I called them to see why it stopped working they said they deactivated it. They never sent me any notice that the plan would be deactivated. Be warned.

T-Mobile's customer service is top-notch. Other companies out of US can't compete. In the past they have used United States-based call centers. That is one of the biggest reasons I support them. If that were to change my expectation of them would also change as non-US centers have been frustrating to work with.

Ordered a iPhone 7 plus. Didnt receive it... Provided the company with the tracking info for the phone, they confirmed with UPS it wasn't delivered to me but T-Mobile is charging me for the phone monthly... I've spoken with several different people at the company and no one can help me... I've been with them for years and their service has gone down considerably!! How can a company make a consumer pay for products they didn't receive? I'm furious.

I was a T-Mobile customer with an iPad for more than six months. My payment was tied to a high corporate credit card. I then purchased a new iPhone X from them. With the same company credit card almost 1k. Now because I bundled the iPad with my new phone and am paying 30 a month more I am a bad credit risk and had to pay a extra deposit. What? Even though my account is still tied to the same credit card. It was good enough for an iPhone X and good enough for my previous account but not good anymore. Who makes these decisions??? Elves?

I recently converted my carrier to T-Mobile and within a 2 days it was apparent that I will need to change my carrier again soon. Before I switched I asked about number portability and asked what if the number is deactivated for a day. I was told it should be okay, I went to their store and I was told the same thing that it shouldn't be a problem since it’s just a day. After getting the new lines, I was told it might take up to 2 hours to get the number ported from previous carrier. After 2 hours I called their customer service and I was told it can take up to 24 hours. Called again after 24 hours was told another 2 hours, called after 2 hours I was told 9AM EST.

I have been a T-Mobile customer for over 15 years. Great value, but customer service is not good anymore and not the best coverage. Multiple phone calls and hours on the phone trying to resolve billing issues. They were resolved in the end, but it was a nightmare to get it done.

I call T-Mobile "Third-World Mobile", because of the laughable signal service. First, I don't exactly live in a remote area. I can literally SEE NYC from my apartment, but even outside, I feel like I'm in the backcountry. On a daily basis, I literally have 4-5 dropped calls while driving (using hands-free device). EVERYDAY. Then, if I am lucky enough to get a stable connection, I can expect half of that time, the other party cannot hear me! I have absolutely NO signal anywhere in my workplace, which is a problem, since we use our phones to stay in contact across the plant, and I am basically the only one with such a pathetically unreliable phone. I have unfortunately been stuck with Third-World Mobile for many months, but I plan to jump ship very soon! I cannot even begin to imagine how this kind of snake-oil service is acceptable in 2017.

I've been a client for 4 years and have tried others. My experience with T-Mobile has been phenomenal. Other companies could not get me service in the hills of Los Angeles. T-Mobile was right there!!! Clear as a bell. Phone delivered by UPS. Customer service reps so nice and happy. I even thought about joining the company. I once rang a supervisor just to thank T-Mobile for outstanding service. The bills do come in at a higher rate than stated... Sometimes too much. That is my only criticism. But if you feel your bill is excessive they can reduce it or forgive you for a mistake. One cool company.

Hi. Have bought 1 iPhone 7 and as per offer if I trade one phone, I will get 300 USD gift card. I have traded iPhone 5 and it's more than 3 month I haven’t receive my credit yet. I followed multiple times, they just says sorry and say I will receive credit within 7-10 days, it’s 3 month. I called them 8-10 times and no gift card yet. Really fed up with follow ups and thinking to move out of T-Mobile. I also have another iPhone, requested them to unlock and it’s not yet unlocked even when I paid off.

I like smaller companies, you tend to get lost in ones like AT&T and etc. I have been there. T-Mobile has a fair price for a better service, I have had very little trouble, and their store is nearby. I can go in with anything I need changed or transferred.

I have the bad experiences with T-Mobile. They have worse customer services. I bought a cellphone from them with insurance. My phone was broken and t mobile insurance sent me to refurbish cellphone with wifi problem. After several calls, they finally accept to take care of that problem and it's take 3 months to send me a new cellphone. The phone they send it have microphone problem in this time and they did not accept it and I still have a problem with my cellphone.

We tried to purchase a new phone at T-Mobile local store, they didn’t have in stock so they order for us online on T-Mobile website, when we received the phone it was not working properly so we went to store to return it (local store). They told us that they couldn't received back because this was bought online. (Even though they order for us because they didn't have on stock), that we need it to return by mail, so we did. We received a confirmation of the item was deliver and signature of who received it, this is more than a month ago. Every time that we call to see the status of our credit or refund they said that they haven't find our phone and that it's still our responsibility, even though we have a signature, copy and picture.

I have been with T-Mobile for almost 20 years and these last few years have been horrible when something with my phone or my mom's phone happens we have to pay out of our ** to get a phone. We are still paying on a phones that we don't have because T-Mobile feels like you should pay for phones you don't have any more! I have a son who has medical problems and I have to have a phone constantly and only 1 person out of about 20 people were willing to help me with getting a phone! With my kid having medical problems. And they not understanding that I am not going to constantly pay for a new phone to upgrade or pay the taxes every time I go in is crazy!

Just recently I received a new phone from T-Mobile and they forgot to put the charger in it. Just recently I called them to inquire about getting a charger and also having problems with my new phone because it would cut in and out while talking on it to other people so I troubleshooted it with T-Mobile and they told me that it was probably defective and that I should probably do a warranty exchange. They told me that because I was now a prepaid customer that I would have to send it in first and wait like 5 days and I told them that I got my new phone while I was a postpaid customer.

Overcharged my payment and I explained my issue and they hung up on me. I called again and they said the amount that was charged was not refundable. I really don't recommend anyone to use T-Mobile. To me this is like stealing. Overcharging a customer is should be a crime. And customer service wasn't helpful. Definitely won't use T-Mobile ever again.

My identity was stolen in March of this year. The same month, the identity thief tried setting up an account with T-Mobile. This resulted in a fraudulent hard inquiry on my credit report with TransUnion. After countless phone calls to T-Mobile, entering many disputes with TransUnion, I was advised that the only way to get the fraudulent hard inquiry off my credit report was to obtain a "Letter of Deletion" from T-Mobile. After many phone calls and being given the runaround, I was told to send my information, identity verification, drivers license, social security number, police report and etc to their legal department. I did so 3 times. Each letter was answered by telling me that any disputes must be resolved by the credit reporting agency. I am still waiting for the letter after 7 months of suffering phone calls and sending copies and letters! Disgraceful! Shameful!

Great phone service and signal. Store associates are friendly but have no idea what they are doing that includes management. Also, customer support is very rude and not helpful at all.

We have been with T-Mobile for over 12 yrs and they have always treated us well. We had lived in a small town with less than 1000 people and never had phone trouble. Then 4 yrs ago moved to next bigger town of about 4000. Have had a little bit trouble with service issues, but getting better. Through the yrs. We have looked at other companies, but price-wise nothing has compared. As long as we continue to get good service and lower payments than any other, we will stay with T-Mobile!

T-Mobile offers the most flexible plans, especially for those of us who have little to no data streaming. For three phones with unlimited text and phone calls as well as 2 GB of monthly data I pay approximately $100 per month with all taxes and fees included. I have noticed no degradation of service wherever I travel within the continental United States. T-Mobile more than satisfies my cellphone requirements.

Overall I really like T-Mobile. The pricing is very competitive, great phones & plans, etc. However, the reception is a little spotty in & around Atlanta, and poor when indoors. I'm waiting to see how the new bandwidth they invested in works out.

My experience with T-Mobile has been one in which they have provided Fair to adequate service but not as consistent and solid as their competitor Verizon. I've experienced drop calls and text as well as calls and texts that will not transmit. Since my needs are not that great the value is sufficient with T-Mobile and their service level good but not great. Definitely room for improvement.

I have been with T-Mobile for two years, recently I paid off my Samsung Galaxy S6 and switch my service to AT&T. In doing so T-Mobile had unlocked my phone for 30 days and when I called and asked why numerous customer servers said that they didn't know why because the phone was paid off. I go into 3 different T-Mobile stores and they all tell me to call customer care.

Informative, professional, friendly and they are what they advertise! Couldn't be happier! Have been with T-Mobile! Phone I purchased from the store was also user friendly. Rates extremely competitive. We also purchased another phone from the store manufactured by T-Mobile. Great size and also user friendly.

Customer service is really just lip service. Called about a service connection problem and they were only interested in selling new phones or service.

Support people are excellent! But in store personnel, (at least my experience) that I bought my last upgrade from, did NOT fully or partially explain changes and new apps.

My mother and I went to the T-Mobile store to see if they could troubleshoot my phone that was having problems displaying images. Though we realize T-Mobile stores generally do not fix phones, we previously had a good experience in which they managed to fix my mother's phone that had a similar problem. We had a five minute wait for an employee to help us. And when she did, Stephanie (I don't remember her name), the associate manager, barely had a plastered fake smile to present us while she asked what we needed today. As I was trying to explain my phone's issues she continued to interrupt me and had the worst scowl on her face. She kept insisting that there was "nothing they could do" because things like this should be handled through the phone's insurance. Personally I felt that she did not even know about my phone's problems since she considerately interrupted me every five words to shoo us away from the store.

I was on T-Mobile website and was there to order a new pre-paid phone and plan. I chose T-mobile after 2 weeks of research on most other carriers and decided that T-mobile offered the best plan and phones that suited my needs. While on T-Mobiles website, I decided to ask a few questions via the chat option, regarding specials I was told about a pre-paid special which was a great offer! I was very excited and was ready to move forward with the order.

Just wish prices were a bit lower. Plans are just a bit higher than I'd like & I don't really like needing to pay the initial deposit every time I get a new phone, even with the JUMP! option. Also, deals are always geared towards new customers, I'd love a loyalty reward for being a valued customer.

I've been with them for a long time. Their price is usually one of the lesser expensive plans and I like that you can stream Netflix. Sometimes the downloads/updates are annoying but it usually makes the phone use better.

I have been with T-Mobile a long time and have never had any problems. Customer service is great and the people at the store are very helpful. Since I am a senior citizen they have me on a plan that I can afford.

I have used T-Mobile for at least 20 years, the problems are few. However, when I do have a problem and call them, I get it resolved while on the telephone.

I've been with T-Mobile for almost 15 years, and have always been happy with them. Signal is good, rates are good and phones are good. I like them a lot.

The T-Mobile sales/customer service staff have no clue when it comes to canceling an account. They told 5 totally contradictory things on how to go about canceling my account. They did some bait and switches. Told me I could unlock my phone and keep it. That's a lie! They don't unlock your phone even though by law they must! And when they do unlock it- you can only reactivate your phone at T-Mobile or AT&T. That's NOT an unlocked phone! I asked to cancel my transaction when I finally got the real story on my phones lack of future use, they refused. Then once the transaction goes through, they cannot cancel it and credit me back or refund. Thank God I called the fraud department for my credit card and the charge was cancelled. I loathe this company!!!

T-Mobile, for me is very useful when travelling abroad. Free text within T-Mobile users, free unlimited reliable data especially in Europe. Packets is quite reasonable, though they still have patches of bad service in many places in NY and other states as well. I guess you can't have it all.

Switched to these guys a decade ago after Verizon which sucked for billing and customer service and then AT&T which was economical but was always dropping calls. Rarely have a T-Mobile issue and when I do they resolve it ASAP. My rate was and still is the lowest of any other service, I've check regularly.

Not much variety in plans and lots of hidden costs. Would not buy accessories again as they don't stand by the product and you have to try and deal with manufacturers.

I had T-Mobile and it was one of the worst experiences ever. Customer care was rude to me. The issues I called about were shoved aside. I'm in a rural area and my phone reception was so awful I couldn't hardly make a call go through anymore. I loved my phone but service was awful and customer care was even worse.

The T-Mobile customer service told me I was using my JUMP! to upgrade to a new phone. I received the new phone without a box to mail my old phone back in with. So I called T-Mobile and they assured me that all I had to do was bring my phone to any T-Mobile store and I could hand in my phone. I went to T-Mobile and they told me that’s not the case that I’m paying for both phones and JUMP! was removed from my plan.

I use my phone all the time and it usually works fine, but I get a lot of dropped calls when I am sailing on Lake Michigan. T-Mobile is doesn't have good coverage when you get away from the city.

When I first switched to T-Mobile the service and the plans were not terrific but in the last two years the service has dramatically improved and the plans are out of this world cheap. The plan I am on is not available but the all in one is attractive with Netflix included.

T-Mobile sold me a phone w/ an incompatible charger + a defective battery. They gave me the runaround for 2 months but never followed through w/ providing a compatible charger or new battery. I was charged for cell phone service never provided + they never provided a refund for the phone they sold me w/ the incompatible charger + defective battery. After 2 months, they dumped me on Microsoft to obtain a compatible charger + battery; they also gave me the runaround + never provided the needed + correct accessories. Then, T-Mobile required me to return the phone, which was fine, + sent me a defective non-working phone in its place to go w/ the incompatible charger + defective battery.

T-Mobile is an affordable and reliable company. We have had an excellent experience with them in the 2 years we have been dealing with them. Anytime that we have had an issue with our phones the T-Mobile representative was very courteous and knowledgeable and addressed and solved the issue promptly. We will continue using T-mobile in the future and I will recommend this company to my friends and colleagues.

Bought two Samsung Note 8's and an iPhone for my daughter. After three trips to the T-Mobile store, still had the same issue and was not given a new phone. Dropped T-Mobile for Verizon. T-Mobile refused to unlock the iPhone that we had outright purchased. The customer service line is a joke. When asked to be transferred to a supervisor, the same representative attempted to act like she was someone else twice. When returning the phone to the T-Mobile store I bought it from, the manager stated he couldn't waive the restock fee, but customer service said he could. Customer service also claimed they didn't have supervisors or a corporate office. Never again.

I feel very disrespected by T-mobile and I will NEVER ever recommend anyone this service. It’s a huge cellphone company, yet they are very inconsiderate and very unprofessional. Long story short, my brother Adam was a T-Mobile customer service rep, and he passed away on July 13. Since August, I have been trying to communicate back and forth with T-Mobile representatives because my brother still has a balance on his phone therefore we can’t sale or get rid of it.

I contacted T-Mobile today and was advised they have a new policy that began 11/01/2017. Even if you schedule a payment to post LESS than 30 days after due, they will decline all payments to every 3rd party app you have set up through your phone, including Movie Streaming, Games, Google Play apps, etc. I was told I now have to uninstall and reinstall... Lost all my saved info in my apps because of 16 extra days to pay my bill. I told them they should have communicated this new change to their customers or at least when I set up my payment; the rep on the phone said, "yes we probably should have".

I attempted to become a customer of T-Mobile. I decided to go online after finding out I didn't have to turn my cell phones in. This information was given to me in the two stores I visited. The gentleman online said he often heard this. The employees in the store work on commission and the employees online do not. So I enrolled online with the gentleman acknowledging my Sprint contract didn't end until September, that was ok. I was given three sim cards and the cell phone ordered.

T-Mobile got me two years ago with their Jump On Demand program, where I could have a new phone every 3 months at no extra charge (just monthly equipment payments). That was fine until iPhone X, where they all of the sudden wanted $270 to upgrade. Sorry guys, you can't change the rules in the middle of the game. I went to Verizon and got my iPhone X for $0 down, no gimmicks. And, the service is way, way better.

I have had this service for 3 years now and I have had the least amount of trouble with them and they have been ahead of the rest of the other providers in new innovations.

We switched to T-Mobile from another company because of the price difference. Everything is so much better on this service with unlimited text data and talk. I never seem to have a problem with the service even when I was camping on top of a mountain and I still had service.

They have hidden charges and when your discounts expire they don't contact you. You have to prove again that you should get a discount. And they don't credit you back. So if you don't notice it you are out of luck (money) and their stores lie about hidden charges.

I have really enjoyed being on T-Mobile towers. I get service almost everywhere I travel. I am through True Wireless company, but use T-Mobile towers.

Sent my new phone to the wrong address - their error. Won't send it to the new address unless I place another order which means paying again! I have spent 5 hours between chat and Facebook messenger and I still can't get anyone to deal with it. They just keep saying that is the system, you have to wait for 30 days for your money back. I am going to another provider. Disgusting service.

T-Mobile are always having trouble with their service not working in the home. I have moved to a entire different city and home and if it wasn't for my wifi in my home my phone wouldn't work. So the fact I'm still being charged for service that don't work. Also they tell you your bill will be this amount but your bill is never that amount. My contract is up and I'm lost to whom is a better service but not the high price tag. I found that some of the off brand cell services works best.

I keep losing internet connection. Service is ok. I am thinking about trying someone else and I have been with T-Mobile over 10 years. When T-Mobile schedules payments for you the payments always overlap or are close to when your next bill is due.

The bill is always confusing. Once you pay phones off your bill it does not go down… T-Mobile charges you when you do not upgrade. They charge you high fees when you pay your phone off. T-Mobile does not work with you honestly in some communities it’s as if they get paid to rip you off...

I've been a customer for 16 years. Apparently, they don't really value their customers. I've had some bad experiences recently with them. This would take too long to get into, but let's say their customer service isn't what it used to be. They say one thing and do another. Ever since I dropped one of the lines, they keep billing me too much. It might appear "fixed" after speaking to a rep, but when I go back online later or a day, or several days later, the amount I supposedly owe increases, and regardless of who I talk to, or what I'm told, it keeps changing, where I'm being billed too much. I'm glad they don't take it out automatically, or they would go into my checking account and take out whatever they wanted. I could go on, but it gets too involved to explain. Let's just say I've had it with T-Mobile, and I'm going to get a new provider.

I switched and they won't unlock my phone. They said they can't stop automatic bill pay for another month, even though I am in the middle of a billing cycle. Very dishonest customer service reps. STAY AWAY FROM T-MOBILE.

Two and half years of being a loyal customer and just finished paying off an iPhone 6 with them. They are demanding a $750 down payment for an iPhone X because I made one late payment (three days late!) in the two and a half years with them! This is how they treat their loyal customers?? Sprint went down in flames because of their horrible customer abuse and now T-Mobile is cavalierly treading the same path.

Unable to make or receive calls on 2 of our 5 lines for 1 1/2 months only to be told now that new tower will not support our phones. We all have Galaxy Samsung S5 phones but 2 are Verizon. Horrible tech dept and customer service!

T-Mobile acknowledges rep applied trade-in wrong and after many phone discussions and payment quotes on how credits will be applied won’t adjust EIP to represent final quote. I’m totally at odds with the business of being told one thing and forced to be held to contract that is one sided. T-Mobile not honoring many quotes from phone representatives regarding trade-in evaluation. In the end I got two EIP contracts (my choice) according to T-Mobile, fairly promised $300 credit applied not the quoted "your monthly payment will be" over 24 months... The switch and bait to applying JUMP program to divert trade-in program.

Ported our phones out to a different carrier. Bank account was debited even though service was cancelled. Was told it was but bill was already going out and they would correct it on the next cycle. They not only kept the money, they say I owe money! If you have no service you can't log in and make any changes or modifications obviously, so you have to use Facebook messenger. What a joke. I left because of coverage, I will stay away because of pitiful customer service.

The only problem I have on a recurring basis is when I travel to see my elderly parents in New Hampshire. I get lousy to no service in that location. I can never receive my voicemails and this past visit I was not able to make a phone call or text.

The company is great. I like T-Mobile company. I been with T-Mobile for 5 year. Be my bills is so high. I need a better month plans.

Price and customer service in stores outstanding and wait time is far LESS than Verizon. Only downfall is getting service in some areas, i.e. Vermont.

On July 24th 2017 I made a change to T-Mobile. I was informed as a consumer that I would be billed in 30 days. I have been with Sprint for 17 years and NEVER HAD major issues as I have had with T-Mobile in 3 months, I hate them. All of their staff has the inability to adopt, in 11 days they took out monies not owed doubled by the bill. They are really stupid including the DM of the Akron Summit mall. They are all DUMB. I have been disputing this since 8/14/17 and Chase also is stupid. It’s very SIMPLE, DO NOT GO WITH T-Mobile or Chase. They practice unethical consumer issues and will steal from you. All of their staff in the Akron Area made jabs at Sprint but as a long time Sprint consumer, Sprint will tie rings around them.

I have been a T-Mobile customer for some years now and they have made key changes to me. And with that said they continue to improve and I look forward to what they will come out with next.

I really enjoy T-Mobile service. I like the fact that I am able to use my phone in over 140 countries. As someone who works in the aviation industry, that is very important to me.

Customer service and coverage area is excellent. Service overseas in covered countries is great. They give clear explanations and text to assist you. Only thing I liked better is when you were able to upgrade your phone after a couple of years. Contract never bothered me because I like their service.

I have been using T-Mobile for a few years now. On June, I bought a Samsung Galaxy S8 at a store in Huntington Beach. They recommend buy 1 get 1 free program which I have to open a new line. Then I get that new line for my Dad and have been paying for the extra service. They also mentioned the rebate card for the second phone will be mailed within 4-6 weeks. Two months later, I have not received anything but still have to pay for the second phone (including the service fee). I came back to the store and figured out the staff had not submitted my order yet (but he let me pay the down payment for that phone on the very first day).

T-Mobile gives consumers the biggest bang for a buck! Prices are competitive and they run good promotions. The only thing that upset me was I recently had to get a new phone because mine wasn't working so I did and gave them my old phone. I had about $70 left to pay on it but I assumed I would get that amount for the trade. WRONG! Now I am paying for my new phone and the balance on the old phone that didn't work - Really? I called them on it and they told me my old phone wasn't worth anything so too bad.

I am in a rural area and do not get very good service. I don't understand why they can't put up more towers in Ellicott, CO so I can use my phone more!

In some areas T-Mobile excels past the competitors, we have had better service with them compared to Verizon. The pricing is very competitive, and the coverage keeps getting better. What I am not happy with is some of the hidden fees they don't disclose until something happens. They charge you to do a warranty exchange if you have insurance or not. Their billing systems are easily confused, and sometimes requires calling in to get something resolved. Also, they will make changes with call-in procedures that they don't notify customers about.

I have been with T-Mobile for some years. This company have great service and good quality cell phones. For example: I went inside T-Mobile store about an accessory and when I received it did not fit. I called T-Mobile and they told me to contact the company that made the cell phone. I did and gotten the accessory for free.

It's like pulling teeth to get somebody on the phone and then once you do there are no help at all. They take entirely too much of your time just to tell you they can't help you. All I'm trying to do is get all four of my lines to be Auto paid the same day every month with the same plan but every time I call they tell me I have to call back next month. Next month comes around and my phone gets shut off because all the phone lines are not on the same date then it's all over again starting. This will be the last month they get my business.

I use to get annoyed that I was paying the bill but because the account was in my husband's name I could not make any changes... That process was made easier...

Not enough cell towers for coverage in my current area. Customer service is easy and always friendly and helpful. They work with you when you need to make adjustments. Generally happy with T-Mobile.

T-Mobile has good customer service and their rates are good, but their biggest problem is coverage. Their coverage in my metro area as fair, but their coverage outside of the metro is very poor. And that is the primary reason I will switching back to Verizon.

My wife and daughter have been with T-Mobile for 4 years with no problems, however I would like to pay less. Reliability is very good and easy to use. Customer service is very good.

The only good customer service is when they sign you up. Buyer BEWARE!! My spouse and I signed up for the 55 and older plan as it was cheaper than ** and had better data plan. Within a few weeks, after a trip to PA, we found out we had areas of spotty or no service. We went back to the store and were told "maybe it's your phone settings." My spouse had purchased a Samsung phone from T-Mobile when we signed up and the phone was paid in full. After less than a month, we decided to cancel and go with another company. Shortly after that, the Temporary Unlock (unknown to us) that was on his phone, was now locked! My spouse was on travel at the time and was told by the 800# Reps that he would have to go to a T-Mobile store.

My service was spotty - I stuck it out for over 10 years. When I changed to Verizon finally, they charged me pro-rated charges and a higher rate then monthly charges. So, 12 days service cost me the same as my usual 20-day service. RIP OFF. No one told me when I called to cancel that I would be billed this way or I would have closed my account the last day of my billing cycle. They don't care - I was told a customers of 10 years should already know that. That is what I get for my loyalty. Please don't buy their service.

It is by far the best cell service for the best price. Customer service is better than any other service I've used (Verizon and AT&T). Most extras at no additional charge, like wifi calling and video streaming.

T-Mobile customer service was absolutely awful when my phone got locked after a T-Mobile update was done overnight & after weeks of getting nowhere with them, I had to reset my phone by Samsung at a Best Buy to get access.

My experience with T-Mobile has been one of good customer service. If there are any problems they are addressed quickly. I wish all the companies I deal with cared enough about their customers to take this 'I got your back' policy, 'tell what the problem is and I'll provide type with a solution and if the 1st solution is not working for you we will keep trying until we please you'. Keep up the good work in taking the ownership of the problems.

I like their cost. But too many issues with reception. They really try to accommodate their customers. I appreciate the signal booster which seem to work most times. I use to use Straight Talk, which I really liked except they have the worst customer service. This is not the issue with T-Mobile, their customer service is great.

I used to love T-Mobile. Now I'm starting to hate T-Mobile. Before 2 months ago, I would call T-Mobile and a friendly person with answer my phone call in 2-5 minutes. Now someone in corporate decided it would be cheaper to Offshore customer service and now I wait between 20 minutes to an hour to get someone to answer customer service calls. Proof: I called this morning at 6:45 a.m. on a Saturday and the recording said you'll have to wait 20 minutes to get your call answered. Customer service can't answer a call for 20 minutes 6:45 a.m. on a Saturday?? T-Mobile better wake up or it's going to lose major customers. T-Mobile needs to fire whatever corporate executive came up with the idea to Offshore customer service from American labor markets. Call T-Mobile customer service anytime, and you'll see that this corporate decision IS NOT WORKING!!!

Cell phone service is good for this area of the country but customer service needs improvement. Very friendly but took over three calls to fix problem. Also, overcharged when switching plan.

I planned to change to an account plan from a pay as you go plan... The staff at the T-Mobile store spent 8 hours trying to accomplish this... Although the store staff was wonderful, the people on the other end of the phone were obnoxious and rude... The first young lady helping me needed to repeat several times to the T-Mobile staff on the phone: "It isn't necessary to be disrespectful... No need to yell, I'm trying to assist a customer".

Been a client for over 14 years. Customer service great; price fair; works seamlessly and for free in Europe. Other people on a tour in Amsterdam who had other providers were paying money. I was on reliable free wi-fi!

I have used T-Mobile for several years. Of all of the other carriers theirs is the most reasonable and used to have excellent customer service. I did have an issue with them once but I have not had to call customer service in a while. Their coverage can be a bit spotty but I will sacrifice that as opposed to the price of Verizon and the crappy customer service of AT&T.

T-Mobile is an alright phone company. I have a total of 9 lines, phone and tablet, with them, and have unlimited talk, text and data. I receive a discount because I sign to have my monthly phone bill auto-debited from my account. And I receive a $20 credit for each device that uses less than 20 Gig of data a month. I pay $320 for all lines. My biggest complaint is when streaming radio music while listening, there is frequent buffering, then loss of music. And, there is spotty tower coverage where I live in Lexington Park, MD. There is no such problem where my family live in Texas.

I have been using this company for more than 10yrs. It has served me well over time but with the new phones it's difficult to get discounts like I use to. Overall I think it's the best company!

Prepaid card with unlimited text and talk and I have wi-fi where I live so it makes it only 28 dollars a month, easiest plan I ever had. With a unlocked phone I gave the best of everything.

The rep in the store the day we purchased the phones told us it would work in our area. It didn't work within 2 miles of my home. Cancelled the phone lines. I try to turn my phones in and they haven't been cancelled so I can't turn them in. Ghost usage. They tried to charge me usage for the time lapse between when I cancelled originally and when they finally actually cancelled it. I called, they looked into it and there had been 0 usage. They tried to charge me for phones they had! Take care of all of this and then 7 months later find out they sent me to collections for $47 on phones they had!!!

T-mobile was or is offering perks to current Verizon wireless customers to sign up with their service. I signed up as a current Verizon wireless customer because I feel my current VZ wireless bills are a bit steep monthly. I called and signed up very easily after the credit score and fact that I was a VZ wireless customer was verified quickly over the phone. I received the SIM cards but decided to not activate the cards because I decided to stay with Verizon wireless. I called T-Mobile to cancel. Spoke with their customer care and I was sent to the cancellation team. I advised that I did not activate service and my account was terminated. No money owed. This was the end of August.

Based on rates and customer services, they're better, and try to be better, than their competitors. However, in some areas in Westchester, the signal is poor and call can be dropped. Remarkably though, T-Mobile works in some parts of upstate NY where others do not.

T-Mobile is as good of a provider as any of the others. I think they're all overpriced because of what the market will bear. They have a strong signal with good reception so I guess they're doing their job. I do like that they reward long term customers with stock shares.

Had to speak to 7 different people; finally, they had it correct. Transferred us; next Rep hung up. Had to start all over. Still they don't have our agreement correct. Horrible.

Very patience salesman and women. Never have to wait. Take their time explaining to you, doesn't be annoyed. Makes you very comfortable and will not try to sell you equipment you cant use.

This is the worst service I have had in over 15 years. Never has service. Always say it's disconnected from the network when it clearly shows it's connected. When you speak with a customer service rep, they say they will help and call you right back and two weeks have gone by and still no return call. It was truly a mistake to switch over to this service. In my opinion I would not recommend this service for anyone. Truly a service that is worst than Sprint and I did not think it was possible with Sprint's dropped calls from years ago. As soon as the contract is up, I will be looking for another company. Two months to go.

I am satisfied with my T-Mobile cell service as far as the Unlimited Call, Text and Data plans. However, when it comes to contacting T-Mobile to get an important account issue resolved like getting an "authorized user" removed from your account, T-Mobile never wants to provide their customers with any notes from the call nor do they give us access to the details of what was discussed. For example, I had someone on my authorized user list, meaning they shared the account with me but had their own separate phone. This meant that they could call T-Mobile using my passcode and discuss anything related to the "joint" account. But when personal situations changed, I contacted T-Mobile years ago when it happened and talked to a rep for over an hour to get that person removed as an authorized user. They said it was resolved and recently in 2017 I found out that the person was able to purchase a new phone under my account.

This company has been truly no nonsense and loyal to me as a customer from the time they appeared in the US. Pricing is fair and never played games like others. I very much appreciate that, thank you!

When I first had T-Mobile, they were the best customer service, best everything. Now my service is but great. Customer service is horrible. The plans are good. The personal feel of customer service is gone. They don't really seem to care one way or the other. I have to constantly stay in Wi-Fi to have service. It's not the best anymore. Looking for another way to go.

I love that they recently added a Senior package at a discounted rate but, I dislike that I can't get connections in places where other people can who have other carriers.

They are bordering on getting an awful but, the choices are worst than what I have. I have been with them > 14 years and not once have they offered and customer longevity perks. They give all the breaks to the lure of new customers. I am seriously considering Boost the next time they offer a new phone, unlimited data at 25.00 a line. I am going to get two and still save. The service is not the best but, service is horrible with all of the ones listed and then there is the FINE PRINT... HATED IT!

My account was hacked on October 10/2017, and someone ordered an iPhone 7... I called T-Mobile to see what happened and how did someone was able to access my account but didn’t get an answer. I filled out a claim and they said, "48 hours, we will contact you and inform you" and after 20 days nothing has been done. I called T-Mobile and spoke with different representatives and both reps told me 2 different stories, one said investigation isn’t over yet and the other one said investigation is over and tried to blame me and I asked them to listen for the call and how phone was ordered. They said, "The called was answered by one of our partner center and we don’t have access to their records" and it’s been stressful and frustrated especially after I started receiving calls from Kenya. T-Mobile aren’t professionals, they could care less about my private info.

When I have a problem they always willing to solve it for me... I am challenge with technology. Often I need to go in to their service area for help...

Today I tried to upgrade one of the lines on our TMobile account to iPhone X. It is advertised as an easy upgrade, with a simple monthly payment plan and there is even a rebate for turning in your old phone. Like many other customers I found out that apparently we have to provide a down payment, which is for me - customer with “excellent credit” - is 279.99 - close to 30% of the cost of the phone! When I tried to understand where does it say - on the website or in the promotional emails - that there is going to be a down payment - I was getting nowhere with the customer service, except a confirmation that this is their practice due to rising cost of the device. But they don’t advertise it as such - their competition doesn’t require a down payment after all, so they mislead their customers into thinking they are getting even better deal with TMobile, because of the additional rebate.

Great connectivity, speed, service and a fair price. I have been with T-Mobile for years after trying other carriers and have always came back to T-Mobile.

I use AT&T now. This past summer, because of their poor spotty connection I was looking to switch. I bought a one month trial sim card from a T-Mobile store to "test and see if I get signal." Well I do not. Not at all. So the next day I returned it, got a refund and thought I was done. Aug comes, I get a huge bill. I called, went through voicemail from hell since no company actually answers their phone anymore, got switched to several people, a few looked up my account and confirmed I have never actually made any calls and in the end was assured it was taken care of.

The problem has been resolved. After writing this review, I went to the BBB and repeated my complaint. Within 2 days I had a call back and the charges have been reversed. I think T-Mobile is trying hard to make its customers happy and I would definitely recommend them in the future.

I transferred my service from Verizon to T-Mobile to save money and was promised I would be reimbursed by T-Mobile for early termination fees from Verizon, as T-Mobile advertises. After 4 submissions of my final bill from Verizon, two were sent to the wrong e-mail address, T-Mobile informed me that my phone didn't qualify??? T-Mobile supposedly bought my new phone and sold me a T-Mobile phone, only recognized to be used on a T-Mobile plan.

T-Mobile has always been helpful when billing or even signal issues have come up. Recently we have had some miscommunication but it had been fixed. I've been with them for at least a decade.

T-Mobile is a perfect solution for a lower pocket. I had a problem with my gigas and they gave me a temporary solution that I never it exist. The customer service was excellent.

I've been with T-Mobile for almost 10 years now. I prefer their customer service compare to AT&T and I like the idea that they have no contract anymore!

I had gotten a new phone and canceled the plan couple days after because Verizon was cheaper due to being on dad's plan. I had returned the phone and everything and they "lost it". I kept getting billed after I had canceled my plan and was no longer using T-Mobile. I had to go into the store 3 times and talk to them and they still had not found the "lost" phone after months of me returning it. I had finally got a bill in the mail saying they owe me $143.98. They said it would take about 5-7 business days. It's been 2 weeks and I'm still waiting. This is ridiculous!

Initially, I made the decision to leave T-Mobile because of the non-reliable service. During the process of switching phone carriers from T-Mobile back to Verizon, I had to call T-Mobile to have my account "unlocked." The T-Mobile service rep who I spoke with told me that because I did not purchase my phone through T-Mobile, they could not unlock my phone for me. However, the unfortunate thing was that in fact I had purchased my phone through T-Mobile, but they had no record of the purchase. Now today, I am left with my T-Mobile-purchased iPhone box (with their sticker on it!), but because they could not unlock my phone to allow me to use my existing iPhone through Verizon, I had to purchase a brand new phone! In that very moment, they had me and I felt robbed.

NEVER paid my early termination fee of $441. Gave some excuse as to why, then called back and said I could get $75? Never got it and then called back again and some guy said it was sent out. Never got it. It's been months and found out it doesn't exist anymore. MY BILL CHANGES EVERY MONTH AND ONCE CAME TO $225 FOR ONE LINE. I HATE this company and can't wait to LEAVE!

Horrible. My phone broke after 10 months still under warranty. They did not want replace it. Their connection is horrible. If you try to cancel they purposely place you on hold hoping you give up. I was placed on hold for almost an hour when they heard I wanted to cancel the service. I had been a customer for over 10 years. They charged me for service even when my phone was not working and I told them to place the service on hold.

My wife and I were attracted to a plan that T-Mobile has just announced 55+. So we bought two phones yesterday and signed up. My phone had to be ordered. They changed my phone over to their service. Everything was fine until this morning. Tried to call my wife and got a message saying that the phone was suspended. I called. They said they would have it up and running. Also the phone was suspended because I requested it to be? and she said she checked my wife's phone number and it wasn't on what I was told. Waited phone. Never came on.

Every time I call about over charges that get applied every month they are rude and they attitude is always that there is nothing they can do... Actually not rude... Just calming tell you there is nothing they can do and they sorry... Never try actually to fix the issue. Plans are good but get ready for month to month aggravation.

1.0 star rating. 10/15/2017. I have never been treated with such a lack of disrespect and disregard. I went into this store for help due to multiple issues with my monthly bill. The two representatives that attempted to assist me were Juan and Danny. After explaining and viewing my billing information and seeing that I was being billed in advance for services "that had not yet been rendered", I was told that "I SEE YOU LIKE TO ARGUE", with an attitude, and that I should call customer service.

I was with T-Mobile for the longest time. Never suspected that they would be overcharging me for the data I was getting. $109 a month for one V10 and 1gb of 4g data. Super crappy deal. But I thought nothing of it. Kept the V10 in pristine condition until the infamous LG boot-loop had its way with it. Other than the fact that its own software bricked the phone, the phone was perfect. No scratches, no dents, no cracks. Recently moved down to Central Oregon and after the V10 boot-looped I switched to US Cellular where I'm currently using a V20 with unlimited 4g data for only $80 a month along with much better coverage than I ever got with T-Mobile. A much better deal. When I called T-Mobile to cancel my service, they were extremely rude and unprofessional.

I have had a pre-paid service with T-Mobile for over 10 years and got to a gold legacy status where you don't need to keep paying monthly as it lasts a year and my balance was well over $100. Recently when I tried to use the phone it said "sim not provisioned". After hours on the phone with people who can barely speak English, I was bounced from person to person (5 times) eventually with their so called supervisor saying my phone is now inactive and they gave the number away and will not refund me my balance.

My LG Stylo 2 operated well for the first 7 months. Then it started intermittently blocking me from using my Cell Phone with "emergency calls only" - Some blackouts are for 5 minutes and sometimes up to 2 hours. When I complained to LG they recommended replacing the Sim card which I did. The fix lasted for 2 days and now I'm back to the same blackout methods. Leaving me to believe it's not the phone, it's the carrier.

I called T-Mobile today to make a payment arrangement, lo and behold I just found out today, after 2 years, that if you make payment arrangement thru a representative you get charged $8. I'm like what? Never heard that before from any representative, never. So I spoke to a supervisor and the only thing I got was a lecture on what to do so you don't get charged. No mention of a refund, nothing. What a joke. They all thieves, charging a customer for helping them. I will not recommend them to anybody.

Great welcome. Relaxed atmosphere. But I have a business and no access to my two-step verification emails and accounts. I have NO access to ANY of my business accounts. I have no access to my company accounts to MONITOR ANYTHING! Went back to the location - my sims card was wiped clean. WHY NOT wait a complete 24-48 hours or take the phone and offer the customer the ability to TAKE/KEEP their sims card! Based on this as a business person... I WOULDN'T HAVE PURCHASED, RECOMMENDED or have gone to T-Mobile. I have access to none of my websites, none of my company emails. Just HORRIBLE and the internet service isn't the best. My other sim's card gave better reception and it was a T-Mobile service provider.

Apparently the Lawrence, MA T-Mobile store staff do not ask for photo id or even look at the "credit card" used at point of sale, no one in my family is or has ever been or ever will be a T-Mobile customer. Arrest report in the Union Leader of Jammy Alphonse in nearby Londonderry, NH stated that he was in possession of numerous blank cards and a female victim of fraud was reported to have also recently had T-Mobile fraudulent charges on her account. T-Mobile is guilty of conspiracy to commit fraud by not enforcing the confirmation of the identity of customers.

I had the worse experience in my life having a T-Mobile as my carrier for my cell phone. It’s been more than three weeks the issue has not been resolved. The following issues are drop calls, not receiving any calls, no miss calls at all (only voicemails), not able to make calls most of the time, call failed and more and more. I Called customer service numerous times and their response is always the same. They open up another ticket every time I call them. I am very dissatisfied with T-Mobile and very disappointed with their service.