T-Mobile Reviews

Website would not allow a payment made (again) unless automatic enrollment. I didn't want automatic payments so called them (worst support EVER). They charged my card and thought I was paid up, 3 days later another charge on my account. Called them again (worst support EVER). They said they would refund the charge, next day another charge on my account. Called today (worst support EVER), demanded to speak with supervisor (same broken English - doesn't understand a single thing). Now my checking account in the last week has been charged almost $300 for a $77 a month bill. I'm certain that by Monday, another charge will be on my account and soon my checking account will be $0. I wouldn't recommend this service to anyone.

On 9/4/18 I called T-Mobile regarding a deal posted on their website for the iPhone 6S for $99 for present customers. However, upon speaking with 2 representatives one of which was in the "Customer Satisfaction Department", I was still left as an unsatisfied customer, and told that the promotion had expired and that the web department needed to remove the ad. However, the representative originally indicated that since the deal was still posted on the website with no expiration date notated, they would need to honor it.

T-Mobile is a scam. We ordered phones - took like 7 hours because the first person taking the order couldn't figure out how to put an order in. Paid for phones. Pretended to ship and they recalled them.

Had T-Mobile for a long time because I trusted them, until recently when the phone started to drop calls and text messages wouldn't send, didn't think much about it. Took it to local store, they too didn't know what caused it, so I finally upgrade a Galaxy S6 to a S9 Plus with a exchange of the S6 and I would get a $250 rebate on my next bill. At this time I also upgraded from a 2gig data to a 6gig for another $10/month.

I would give a 0/5 if I could. All I ask for is how to assess old bills which are older than 18 months online, so that I can print them right away at home without having to pay any additional charge. Since T-Mobile charges $5/each ground bills. The staff and supervisor Mark (#**) from Oklahoma Center offer no help at all, but create more mess for my current situation. Even though they still speak in nice manner, they want to remove my name from the bills, which affects my current paperwork and is extremely UNNECESSARY. It turns out that it is because T-Mobile forgot to scan my SSN 2-3 years ago when adding my name in the account. But it is T-Mobile staff's fault, why I need to suffer from that. I hope T-Mobile higher-ups can offer a better solution and represent the brand better. Other phone lines don't make it that much difficult to assess just some old bills and don't create extra crazy mess. Thanks.

I have been on hold a total of 11 hours with 21 transfers and zero customer service. The most recent I was on the phone for 3.5 hours and then it disconnected. The last person swore she would not put me on hold again then she did. I never received a phone number after paying $10 for my SIM card. They tell me it is on reserve status. Three times they put in a work ticket and I never heard back from them. It is amazing this company still exists with this amount of lousy customer service. Really, really poor service.

T-Mobile is the absolute worst! I've only had my service for one day and this experience is awful! I go to purchase my phone, the guy Theordore who works at the Carolina Pavillion location did not set up my sim card, so I couldn't make calls. He also entered my pin wrong so I had to deal with that, and not to mention I was on hold for almost 3 hours trying to get a representative only to be told my pin number was incorrect! I'm over this damn company. Do not use T-Mobile! I will be going back to boost!

21 hours in the store before we had working phones... Because the phones that we brought over were perfectly fine until the service switched and we had to spend $1,600 on 2 new phones if we wanted to talk on them... the data worked fine... (Sarcasm) Then, we walked out of the store and had "NO Service". Not one bar. Back into the store they explained that there was poor service in that area. Now, we can't make calls from our home or receive calls over wifi or through the cell network. I get voicemails after the phone never ringing or any notification of an incoming call. 1 out of 5 calls go through. 1 out of 3 - 5 text go through and I'm 5 feet from a working router and internet service!

I have had a terrible experience with the business reps and then customer service. If you have a business account with T- Mobile you are given a rep who will call and/or send emails with "special offers" of "free" products with either a low or no data fee (eg tablets.). I have even been told when I said I wouldn't use it "why not get it anyway; you can give it away as a gift". I fell for this and for the emails that have FREE IN BOLD TYPE. I even asked specifically if this would cost anything and was assured it would not.

On Friday, August 24, 2018 I decided to get T-Mobile service for the wireless phone so I called their customer service. He told me that my sim cards will be mailed to me since I did not want to wait. I ask him if I can go to the T-Mobile store and get sim cards. He told me that they will charge me $25 for sim cards and activation fee so it’s not good idea unless I wanna pay activation fee so I agreed to wait and get my sim card in the mail. When I received my sim cards I called again customer service. They told me that my account is a fraud. Now I don’t know.

I have tried 3 times, totally 3 hours, to get T-Mobile technical support to unlock my phone. During the 3rd call which took 1 hour, the manager finally admitted that T-Mobile records mistakenly listed my iPhone's IMEI # as a Verizon phone. The manager put in a ticket to "another dept" for this AND MY PHONE IS STILL LOCKED, despite the fact my phone is paid for and I have belonged to T-Mobile almost 18 months. Horrible and incompetent customer care. I must have my phone unlocked because I am moving out of the US, and this company - who locked the phone by the way - can't figure out how to do it quickly and properly. I have spent at least 3 hours and 3 phone calls AND MY PHONE IS STILL LOCKED.

Three weeks of dealing with literally dozens of reps, supervisors, and supervisors of supervisors failed to solve even simple problems. Every one gave different info, said the previously suggested fixes were impossible, and NEVER called back when they made appointments to call. Policies are bizarre -- e.g., different account passwords for online account and calling in, all of which mysteriously disappear every time they are reset and without which no one can even speak to you. Reps say go to a store and store reps say call customer service and tech support. No one solves the problems.

I will save the details of many phone calls to the support that lasted on average 1+ hour and did not help at all. I have an account in good standing, paid money, used my phone and then found that people cannot reach me. For 5 days I can make calls but cannot receive and have no data, the support answers like that: You do not have an account (!??!!); Your account encountered an unusual error, we submitted a ticket, it will be resolved in 24 hours (that passed long time ago); Just getting disconnected after an hour. I have never encountered worst customer service before. I will do my best to stay away.

I've been a T-mobile customer for several years now and I am having a worst experience so far. My office is in the middle of the city and INSIDE their network area and it doesn't give me a single network signal. I'm going to lose these guys now.

I signed up with T-Mobile 2 weeks ago. Found out someone was using my social security # on an account already. Was told it would be looked into but they could not give me a phone number to the fraud department. Made many calls but never got a callback. Finally, I'm told I have to fax my soc sec # to the fraud department so to this point nothing has been done.

When I switched to T-Mobile 2 months ago I was so impressed with everyone. Today that changed. Initially was told I’d get a $50 referral for signing up my son. Was told since I didn’t register him too bad.

On 4/7 I was offered buy you out of your contract, 4 lines at #140, Netflix, & buy one Samsung Galaxy S9 get the second one free. I was sent the wrong phone & billed for both. After an apology, receiving the right phone & returning the wrong one, I was billed for 3 phones. I spent 3 months arguing & was then told I couldn't have the rebate & buy one get one free. I settled for the buy one get one free but it's 2 months later & I'm still being billed for 2 phones. The 4 lines for $140 was also denied, I was advised the sale ended 3/31 & the sales rep was wrong. T-Mobile refused to honor the deal or to even look into it. A rep even said the sales dept will do anything for a sale, but won't honor the quoted price even though it was their error.

I signed up with T-Mobile because of these 5 star reviews which now I do not believe are legitimate AT ALL!! It took me nearly a year to finally drop T-Mobile. Anytime you call, it's an automated system and there is always a problem with talking to a person that can solve any problem. The people are ALWAYS in India and try to hide their thick accents. I finally was able to switch to my present phone service and now two months later... I get a letter saying I have a 4 cents credit. But, at the bottom it says I have a 4 cents PAST DUE bill!!! I call and call and as usual it's a part time job for anyone to talk to me and of course it's an Indian dude who can't help me because my acct is closed and my code doesnt work. TWO MONTHS LATER AND I'M STILL TAKING TIME FROM WORK TO DEAL WITH THESE PEOPLE!! I now have Verizon and I will NEVER go back. NOT EVEN THEY OFFERED TO PAY ME FOR USING MY PHONE!!

On my 3rd visit to finally start the process of leaving ATT I was confronted with previously undisclosed details which caused me to keep my ATT account with 3 cell phones. The manager claimed I had been told that one could only choose one special when in fact his salesman offered the pricing detail with the special on the phone. Had they agreed I would have saved $45 a month versus my ATT using the fact that I was a military veteran. Good deal gone sour, the $45 savings gave me new phone when I did not need them so really there was no savings. Just a slide of hand.

T-Mobile great deal till phones wouldn’t work. Customer service. Wow, answered phone right away, the 3 days I called. Only one I could really hear and understand and I’m not hard of hearing. Phones were fixed till you hung up. No stores within 100 miles. Went to store. Treated rudely. Same thing. Quit working. Doesn’t matter how fast they answer phone if they can’t fix the problem. Doesn’t matter how cheap the plan if you have 2 phones that don’t work. Funny both phones worked fine for a few weeks. This was not just a dead spot but everywhere. Offered to drive 100 miles for different phones, ha. Decided to drive 20 miles to different cell phone company. Summary - Cheap plans. Customer service stinks. No stores in most areas.

Don't ever do business with T-Mobile! I have had a business account with them. I had to switch to Verizon because T-Mobile doesn't have service in my area. So, I was disconnected from T-Mobile yesterday. Now they say it will take 72 hours to unlock my phones. So in the meantime, I have no phone service for my business! This is a BUSINESS account!

I bought a K20 that I loved. Unfortunately broke the screen. Requested a new phone. It was not working properly so I went into the store and they talked me into an upgrade. K30. First day I had the upgrade the phone did not work properly. Did not take my fingerprint properly. Made phone calls when it wanted to. I will be leaving this company because I was treated poorly because their device wasn't working properly. They gave me the run-around. Told me, "Let's put you in a new device." I don't want any new device. I want the device that I have to work. I am paying way too much money for my phone not to work.

I am being charged 4.33$ by T-Mobile's auto pay system and I don't even have T-Mobile service. I use AT&T. I tried calling customer support and the representative says he can't do anything about it. I get routed to a supervisor and she says she can file an incident report, but when I ask about getting reimbursed for the auto pay charge, the connection 'suddenly' disconnects. The supervisor explicitly asked for a callback number but I haven't received a call back after the phone call disconnected. Very horrible service from a company that I don't even use. Ironically, on the same day T-Mobile announced their "team of experts that will handle your issue from front to end."

I got a pre-paid sim card and I paid close to $70 for a month. A few days later I register on their website so I can review my options and downgraded my plan because their service was so bad. Definitely not worth the $70 per month. Their website gives me an error message that I am not authorized to access my account. I call their support and after waiting, on hold and two transfers, I get in touch with someone who barely speaks English and she assures me that she is the technical support and this is a known issue and she will open a ticket and they will fix my account in 48 hours. A few days later I get 3 text messages from T-Mobile assuring me that they fixed my account and a weird message that my pin code has been changed when I clearly did not request a pin code change.

My husband is a truck driver. With T-Mobile we are constantly dropping calls or have no signal. My husband called T-Mobile and he got a women with rap music playing loudly in the background. Needless to say he couldn't understand or hear her clearly. So he calls back and gets someone who barely speaks English. So we decided to switch carriers. He bought his iPhone from T-Mobile. So he once again called them and ask how to unlock his phone. He is being told that he has to wait for Apple that can take 72 hours and then T-Mobile will also take 24 hours. I would never recommend T-Mobile. It's not poor customer service it's no customer service whatsoever. They must hire the worst people in the world to represent their company. That should say something about the company in itself.

I went abroad for three months and I set my account to “Pay as You Go”. When I landed in New York July 28th I switched my account back to “Simply Prepaid” by paying the corresponding fee. I received a confirmation message: 7/28/2018, Free T-Mobile Msg: We made your requested change to your monthly plan effective 07/28/2018. Visit http://My.T-Mobile.com for your plan details. On August 6th, 9 days later, I got another message asking me to refill my plan again as it would expire on August 8th. I thought, this is obviously a mistake: 8/8/2018, Free TMO MSG: If you haven't already, please refill your plan to ensure continued service by visiting t-mobile.com/refill or calling 611 before 12:01 AM in tomorrow. Please disregard if you've already paid for next month's service.

When opening an account, I asked for bill credit for sim card charge for 4 phones. The total with tax $108.00. T-Mobile told me they would issue the credit and note the account. Well they didn't issue credit claiming it was not noted. When I canceled my account during the buyer's remorse period for terrible service, they tried to charge me a full month $180.00 dollars for 14 days at which time 90% of my call were to their 800 number to resolve the service problem. I explained my parent is elderly and I needed good service, my calls were not getting through to me and that is not acceptable. I didn't even have missed call messages. Well, I spent 108.00 and hours of frustration and will never consider a transfer to them again, in fact I am having my son's phones ported to my AT&T account so they can lose the business. It's not a lot of money but shame on them!!

I purchased a T-Mobile phone and plan in Rio Arriba County at their newly opened store in February 2018. I returned the phone and cancelled service after it became clear that their phone service was almost non-existent at my home location. Although T-Mobile said they were sending me a booster, it turned out to be some other device that the staff at the T-Mobile store recognized WAS NOT a booster. The service was cancelled within 3 weeks of purchase.

My cell phone with T-Mobile is the worst service that I've ever had with any cell phone network company. I purchase a v20 and a iPhone in Las Vegas Nevada last year. My v20 has been a terrible phone since day one. My daughter doesn't have any problems with her iPhone. Now we've moved back to Chattanooga Tennessee and where we live I've been having problems with my service forgetting data and call blocked on my v20. I have called several times about it. I'm a hairstylist and I use my phone to make money. I no longer can use my cell phone services at my job which stops me from taking using my cash out, receiving credit card payments from my clients and they're not able to call.

I had an account with T-Mobile till 5/28/2018. After that I switched to another carrier. On June, 11 2018 I went to the store in Cherry Ave, Long Beach to pay the T-Mobile full balance I owe. On July I received many notices to pay balance of $21.27, I tried many times over the phone to dispute this balance. I couldn't because I have no passcode, I tried to give the representative my social or any information to access my account to end this dispute.

Run away, the sales people at T-Mobile in Park Meadows Mall in Lone Tree CO will lie and cheat you out of hundreds of dollars and T-Mobile won’t help. I purchased 2 iPhones during one of their buy one get one “free” specials. According to the rep, the only requirement was to keep both lines for 3 billing cycles, and then T-Mobile would send us a gift card equal to the amount of the phone that was supposed to be free. What a great scam! Fast forward a few months, no gift card and now T-Mobile claims we were never eligible for the free phone, now they claim there was a requirement to trade in certain phones to get this deal, that was never mentioned in the tv commercial nor by the rep. Now I have no proof they said I qualified and I’m locked into an expensive contract and T-Mobile refuses to honor the free phone.

Trying to upgrade from prepaid to reg account so I can track online phone usage and have been on hold for 1:36:37. I’m outraged. These employees are bouncing me from one department to the other saying the previous department didn’t collect or change the correct information. These people are dragging ** and purposely irritating their callers. I am canceling my boyfriend and I accounts. We’re going to give ATT a shot.

I've been with T-Mobile for 13 yrs. They ask a bunch of security questions. Yesterday around 6 pm someone cancelled my account. I've called repeatedly asking to speak with a supervisor which they have all declined my request. One representative told me that her shift was ending and that she was unable to have the department that I needed to speak with call me back. Smh. Where is customer loyalty anymore. I really wish I could just keep account cancelled but I owe money on my phone that I bought last year. Now I have to wait another 2 hrs for department to open to try and get my number back.

I called to T-Mobile with two questions - how much will be cost to upgrade my phone to iPhone X and how much will be cost to buy a new phone and to add a line for my daughter. The salesperson responded that they have special promotion right now and if I upgrade my phone to iPhone X, I can get a new phone for my daughter for free, up to $700! I paid just taxes and some other fees for about $300. How I was surprised today when I find out that this phone wasn’t for free, I have to pay for it! Moreover, they don’t have any records or notes about this promotion! T-Mobile is scam!!!

I've been trying now for 6 months to get the corporate discount that was offered to me before I changed over to T-Mobile. I called a month before I switched and specifically asked the representative about my corporate discount, they looked it up and confirmed without a doubt that I was eligible for the discount. Now 6 month later, after speaking with numerous support and business representatives, that I am not eligible for the discount. I would not have signed up if this discount did not apply. Every other phone company applies this discount, I've had AT&T and Verizon and they both honor this corporate discount. Anytime you sign up with someone who makes promises, get them in writing first. It's a sales ploy that T-Mobile is using and it stinks.

Wow, what a disappointment T-Mobile turned out to be. I had been with AT&T for nearly 20 years when I made the switch to T-Mobile. The person at the store was very friendly and helpful up to the point where I was told I had to put down a deposit on the new phones we wanted. I asked how much of a deposit we have to put down for the iPhone 8's we are wanting. The clerk tells me $360.00 for each phone plus I have to pay the taxes up front on both for a total of more than $800.00. I asked why such a high deposit. The clerk tell me it's my credit. I have an excellent credit rating with all three credit bureaus. So I asked for more details and was informed I would have to call the credit department at T-Mobile.

I have been with T-Mobile for over 15 years. The past few months my bill has been fluctuating a little here and there. This month it went up by $3.00. I called the customer service line. After a long hold time, the rep explained that the increase was due to local and state tax. I explained the tax does not increase by that much on a monthly basis. He went on to try to change my plan to another plan where taxes are included. I refused stating that it is a plot by T-Mobile to force longtime customers to more expensive plans. I believe that an investigation should take place on this company. They are not what they use to be.

I was with Sprint for about 17 years and decided to go with T-Mobile because of their promotion for $40.00 per line with no taxes. For Christmas in 2017 I added my grandson onto my account and got him a phone. While adding him on I was told I should be at the 55 plus rate which would bring my bill down to $35.00 a line. This was offered to me and not something I requested. The way it was explained to me was that it was an add on to the plan I had which would lower my cost $5.00 per line. My grandson has enlisted in the military and decided to get his own service. He went to Verizon and got a good deal and new phone with the trade in for the one I just got him. (They are paying off the phone).

I decided to change carriers in May. I went from Verizon Wireless to T-Mobile. This was a horrible mistake. I only had the phones for 8 days when my son's phone screen stopped working. It was completely black. You could still hear all the alerts but you couldn't turn the phone off. You couldn't turn the phone on because all those options are on the screen. I called the phone carrier T-Mobile and told them what had happened and they said not a problem. The phone was covered and that they would send me a new phone and then I could send my damaged phone back in.

I write a complaint about T-Mobile. Didn't unlock my 2 phone: Galaxy S7 edge and iPhone 6s Plus after 24 month I paid off as their policy went I buy. I am currently 12 yrs T-Mobile customer and never own they any cents. I request unlock code for my phone after long time 24 months I paid but they have new policy that I need to pay the past due among (I already set up payment arrangement) but they didn't count. I so hate about the services. When they receive my money (buy phone, monthly payment) they take very fast; but when we need the service unlock, dispute bill... they is not polite and help the customer. Here is my 2 phone with IMEM they don't unlock for me after 24 month I paid off: Samsung Galaxy S7 edge: 356164072884103; iPhone 6S Plus: 35329207417594. Someone has experience for that just tell me how to do against to T-Mobile. Thanks.

Called to cancel on June 9 and ported my number to AT&T. Was told all is done and no need to call back. Would receive final bill and that’s it. Then got an outrageous bill and was told that second lines (for my Apple Watch) didn’t cancel with the port so they kept charging me for it and also blocked me from accessing paperless billing so I had notification of billing then got threatened with collections. Called them and had to spend so much time on the phone trying to sort it out and still had to pay to keep them off my back. Not to mention service with T-Mobile is a JOKE.

I have been a T-Mobile customer for 9 years. I don't use my cell phone much, it's mostly to use for emergencies so the prepay plans worked best for me...until this year. Previously T-Mobile would notify me when it was time to refill. This year they didn't and because I didn't remember my annual anniversary date they zeroed out my balance of $282.42. They did not notify me of this action. I only discovered this circumstance when I needed to use the phone while meeting an airline flight. I will be looking for another provider.

My daughter lost her phone, I filed in a claim which I received a replacement after paying $175, my daughter managed to find her phone so I did not need the replacement phone and I called to inform them so I returned the replacement phone immediately, this was on the 06/30/2018. They received the phone and confirmed but to-date the company has not refunded me my $$$ 175.

Haven't able to reach my fiance for over 3 weeks. Do yourself a favor and don't get T-Mobile. Signal coverage is getting worst by the minute. Very unpleasant experience. No words to describe the frustration I'm feeling. Extremely disappointed with T-Mobile.

An authorized dealer of T-mobile sold me a plan at my apartment building. I didn't want to cancel it but Sprint was trying to charge me too much at once to break our relationship. I contacted T-mobile and cancelled. It took three phone calls. I got something different on the first two like "we need to transfer you to this department" and sure enough I need to go back to the original department for this information. They gave me the runaround when it came to cancelling. To say the least. I am very unsatisfied with my experience and will let everyone I know about this because it is unacceptable. These big companies know that people cancel and have still not figured out how to handle the cancellations professionally and they hit my credit score. Why on earth did you need to give me a hard credit check. I was not told by any of the agents this would be happening but sure enough it was in there, not noticeable at all.

I have a Samsung S8+. My original had to be replaced and I was provided with a refurbished S8+ from T-Mobile. Beginning in March 2018, signal started dropping in middle of calls after 10 pm every night because no network coverage, i.e. no signal. No 1G, 2G, 3G or 4G with the lowest 2 bars. Now frequently throughout the day my calls drops in mid-conversation. Like WTH... I been complaining to T-Mobile for months now and still the same. Yesterday they send me a signal booster with a window unit and receiver free of charge no extra costs to my account. Why? Because the T-Mobile network sucks and is not getting any better. This network booster looks like 2 cable boxes yet still no better network coverage or performance. Their coverage isn't getting better... it is getting worse by the day. I call CS and nothing... I am switching carriers. T-MOBILE SUCKS!!! IF I COULD PUT LESS THAN A STAR I WOULD.

I bought 2 phones from T-Mobile with a contract & both phones freeze frequently. They are selling refurbished used phones as new which is deceitful & deceiving. I’ve had new phones in the past & none have ever freezed like these do. I called T-Mobile to ask about returning them, but since I’ve had it longer than the return period allowed, I’m stuck paying off freezing phones. Now I know why you only have 20 days to return anything to them.

Just noticed they charged my credit card an extra month service. Not only that, they did not deduct for the auto-pay credit. I have never been late paying bills and I have a credit score of 830, so don't think this is a review out of anger from someone that is in default on their phone bill or something of the like. I called customer service and got nothing but a run-around for about 40 minutes from "Johnny", a service rep in India. Nothing he told me matched what my statements said or coincided with how my post-pay plan works. I ended up giving up talking to him and decided to take other action. So far, a complaint has been filed with the BBB. Next step is to file a dispute of the charge with my credit card company. Next step is to file a police report against T-Mobile for theft. Next step is to file a report with the FBI since technically the theft crossed state lines. I'll be in touch with you T-Mobile.

I only use phone for necessary calls and google for direction so I only look at the cost of the plan through Walmart Family T-Mobile easy of payment and no contract.

T-Mobile, screwed me over! I had a phone with a bad battery. I was going out of the country soon, so they overnighted a phone to my office. I returned my old phone in the box they provided. Now they are saying they will not honor my warranty since there is damage. There was NO damage to the phone. They say they have photos of the damage. They probably dropped the phone when they received it, then took a photo and blamed it on me. Now I'm being charged $439. I could have gone through the insurance for $150, but wasn't even given that option with the representative and no of this was explained to me beforehand (using insurance verse warranty risks). They have me over a barrel and can say whatever they want about the phone now that it's in their possession. They just didn't want to honor my warranty. I'm going to leave T-Mobile after I pay off this scam. Smarmy business practices.

T-Mobile force to change the password for account login every few month without asking if I want to change it or not. And there no work around. I do not want to change my password so I don't have access to my account. So now every time I need to change something, I have to call T-Mobile so they change it for me. Need to change the option to allow customers to choose if they want to change password or not.

After signing up for T-Mobile to facilitate my frequent European travel, but also experiencing years of paying too much for shoddy US coverage, I decided to dump T-Mobile and switch to AT&T. I was then surprised to find that the phone I had paid off nearly a year ago was still locked. I called T-Mobile to have it unlocked and was assured this would happen in 24-48 hours. After 5 days of no confirmation I called again to check status and was told the phone was unlocked. I then proceed to open an AT&T account and had the number ported over, only to find that the phone had NOT been unlocked! At this point AT&T could not proceed, and in the process my account at T-Mobile was discontinued and no one at T-Mobile could give me a firm commitment of when my phone would be unlocked. Some said 24 hours, others said perhaps a week.

I just paid 164.00 dollars to get my 68.00 dollars a month bill paid off. I've paid well over a 100.00 a month for the past 3 months. Remember my bill is supposed to be 68.00 dollars. Why have I paid this? Trying to get my credit back. T-Mobile is definitely a ripoff. The agent told me my bill for August would be 68.00 dollars. Today they text me and said my bill was a 190.00 dollars for August.

We were with T-Mobile in the past and did not have very good coverage. The last straw was when one of the specialist switched the auto pay from my son's card to my bank account without our knowledge or permission. When we heard that the 600 and 700 mhz service was good in rural areas we decided to give them another try. Two months in and I have spent half my life trying to work with the office of the president to no avail. When we went into the store we were told that they would pay our switching fees from our old carrier. I even asked them to "double check" and was assured we would be paid for all four of our devices. My son and daughter live in another state and the salesperson at that store sold him a phone which apparently deducted 310.00 off switching fees which was never explained. My daughter turned in an Essential which we still to this day have not been reimbursed for.

You can't leave T-Mobile before paying for services you no longer use even after closing that account. On May 8th 2018, I closed my T-Mobile account and asked them if there were any charges and they mentioned that I had already started another billing cycle. I paid my balance off. On June, I received a notice that I had a bill to pay. I called them once again and paid the bill and the customer representative assured me that I will have no other bills to pay. That it was the last one. Well, I got another one today July 18th saying that I have a debt to pay. I don't know when this will stop but T-MOBILE IS A SCAM.

I am with T-Mobile for almost 10 yrs. Not sure why I am with them so long! Today I called many times and I am on hold for 25 min almost. No one came online. It's Tuesday, not weekend or Christmas. They all should get fired!

They would rather fight costing in the end costing 1000 then return 100, stupidity. They refuse to honor their own credit note of 148,62, & charged late charges because their system is horrible. Billing 2 contracts at once before contract 1 ended, I hate TM!

I've been waiting 2 months to get reimbursed for switching to T-Mobile. Every time I call I get a different answer. I called again today about where my prepaid card is at And they told me there was a problem with it. They can't even tell me when they can send it out. I was transferred to another rep and he told me that I was getting a virtual card and not a physical card that will come in the mail. Seems to me that they are hoping that I forget about it so they won't have to pay me.

My experience with T-Mobile has been mostly good, but lately, it has been so awful. I have been a loyal customer of theirs for almost 15 years. I have brought them so much customers and business and I've been doing that for free. Yes, FREE. During a hard time (hitting rock bottom with two kids to feed and bills to pay) in my life, I thought, "Why not get paid for what I'm already doing - which is pushing the company's name to different people?" I thought to apply, send my resume online, and even check up on my status. T-Mobile decided not to move forward with my application with no contact except to tell me... "T-Mobile decided not to move forward with my application." Then I've decided to move on and try a couple of the independent stores utilizing the same brand.

I opened an account with T-Mobile in April, 2017. I tried to use their service for a few days, but the reception was horrible at the place I work and at my house. I returned the phone, paid the restocking fee and asked them to cancel my account. They said they took care of it, but I notice in August I had been billed two $100 payments. I called them and told them their error. They said they would refund my money and close my account. They refunded me $100 and still owe me $100 and only remove my credit card from the account, they did not close it. Since then I have received a bill saying that I owed them more money, a letter from one collection agency and then a second collection agency. After receiving each of these, I called T-Mobile to get this taken care of and ask for my $100 dollars. Each time, I wasted four or five hours being passed from agent to agent until one finally lied to me and said it was taken care, only to find out it was not.

My husband suggested that we change cell service from a competitor to T-Mobile. Worst decision, EVER! We are now in the transition phase of going BACK to your competitor! The T-Mobile Tuesday deals, where we have only ever won a free ice cream cone... is not worth the bad service. I can afford an ice cream cone, if that’s what I wanted. I drop phone calls (and these are important calls involving my sick mom. The doctor had to call me back because I dropped the call 5x), I have “No Service” when my daughter, who is a customer of your competitor... has 4 bars worth of service, etc.

Left T-Mobile in good standing. Paid every month on time every time, left the company and every few years we get a bill for 10 or 15 dollars with the threat of being sent to collections if we don't pay. I am in the military so this sucks as I never know when the next one is going to hit, will I be home or deployed, will it ruin my credit? Then trying to get through to anyone to get this resolved takes hours and the last time I just paid it. I cannot get away from them.

Customer service is about as bad as one can imagine. 40 minutes on hold before someone picks up the phone, and then you get people who are trying to read from a computer screen when they can't even speak English. I've had the local T-Mobile store try to call for me, and they are even more frustrated than I. The people in the store are great, but their ability to provide decent customer service is always hampered by the people that we speak to when we call.

First they let someone walk into a store and buy a bunch of new iPhones on my account, no need to check ID or get my verification code, that makes sense. Since then my bill has been wrong every time and now the app won't work on my phone and they will only let me make payments over the phone. I have been a customer for more than 5 years with zero late payments and they are making it so I have to do extra steps to pay my bill. I have wasted hours of my life on hold and waiting for them to resolve issues only to be told there is nothing they can do, or that it is fixed and it is not. Avoid at all costs, not worth the headache.

Set up two accounts for us, charged us for new phones on both, now we cant buy groceries. They STOLE from us and their response is "Sorry, we can't cancel those orders and refund the money because they are downstairs waiting to be shipped and we cant cancel them."

My mobile phone died so I went into their closest store. The sales guy wanted to sell me a Fitbit & a tablet. I asked if this would effect my monthly bill. He said that I would actually see a decrease in my monthly bill. Of course nothing works this way. Next bill $40 over previous plan. Returned items. Then my phone ran out of storage within a year. Kept removing pics, apps, etc. Only manufacturing apps left on phone other than my banking apps. Went into store to have an additional SD storage card installed for $53. Never worked. Went into store to have rep demonstrate how SD Card is utilized for extra storage. He played with it. Didn't know either. Wasted $53. Canceled after 5 years. Just got a bill for the month I no longer had the service.

I was given a phone by a relative who used it to develop apps, and he never bought a sim card in it or used phone service on it. I wanted to use it while in Korea, but found out it was locked to T-Mobile. I called customer service, they checked to make sure it was not stolen, etc, and told me I could unlock it if I bought a sim card and had service with them for 40 days. So I bought a sim card from them, and signed up for service. After 40 days, I called back, but was then told I could not unlock it because there was an unpaid balance on it from before I had it. I thought this was very very unlikely, given what my relative told me of its history, and asked if I could simply pay the balance owed and get it unlocked. Nope, they wouldn't consider that, nor would they tell me anything about the balance.

Just bought a Moto Z Force about 7 months ago and it stopped working recently. I got sent out a replacement that stopped working the next day. I called again to correct the issue and the gentleman I spoke with didn't understand what I was trying to explain to him about the phone and when we were finally on the same page he sends out the wrong phone. I tried to call again to get the issue fixed and had to speak with 3 different reps who could fix the problem. The next morning I called again and was finally able to get the right phone sent out and the man who I spoke with said he waived the delivery fee which he didn't. Case in point I still don't have and the in store reps at both stores I went to were very unprofessional and rude. Even after being an 11 year customer they still treat you like crap.

I have not had many issues with my T-Mobile service except for a few charges that should not have been showing up on my bill repeatedly. I complained about charges appearing on my bill, albeit I should have caught earlier, but T-Mobile only credit back 3 mos. even though it was their mistake. This happened 2X for the exact same issue and trusting CS agent to follow through just doesn’t work, so now I escalate issues that arise immediately.

Me and my wife were traveling overseas and we asked T-Mobile to unlock our phone so we can use other carrier services overseas. We called 611 from our phones first and a customer service rep told us that she will submit a request for unlocking our phones; we should get an email with unlock instructions. After 24 hours, we did not receive any email, so we called again, another customer service rep then told us that it is going take 72 hours (rather than 24 hours) to unlock our phones and we should still wait for the email to arrive.

Just a month ago I switch over from Verizon because it was getting to expensive. So I switched to T-Mobile. Worst mistake I think I ever made... Not only does the service suck, I can't upload videos as quick as I did with Verizon, my calls drop way more often than with Verizon. My video chats are the worst... And waiting to speak to a representative on the phone takes about 40 minutes. Then they all take you through the same troubleshooting steps just to be back at square one again. One representative told me it was my phone and not their service. I just had Verizon a month ago and my phone was fine. I hate T-Mobile and am planning on terminating my plan. Not worth a dollar y'all. Please do not sign up with them... Currently still on hold with them and hopefully the call don't drop before I get to speak to a representative.

Customer service is always pleasant but offshore support is often inept. Have spent many hours of time trying to resolve issues they created themselves. Example: suddenly I can’t receive authentication texts from my bank. After it gets fixed the problem repeats itself a few month later. Call in... Many other issues.

On 6/18/2018 I enrolled in an unlimited plan for Military/Veterans with a monthly cost of $100 for four lines. Upon registering at My T-Mobile a few days later I observed my rate was $170 per month, not the $100 I was quoted. Additionally, the service area map I was shown by the retail store rep showed "excellent" coverage at my home address, there was in fact no cellular T-Mobile service at my location. I made many calls and spent huge amounts of time with customer service trying to get my plan corrected, to no avail.

I just left a bad review after a bad T-Mobile experience in Tampa Fl. I called back through the corporate number and talked to John in Oklahoma who was like the old T-Mobile mobile reps. Absolutely wonderful. He found the overage charges on my bill and removed them. I was being billed twice for two items with a couple of other extra charges (a total of $40). The rep in Tampa did not seem to know how to look at the bill and resolve the problem. So that is just sad. But I am happy now. It may take some work but there is still some good T-Mobile service out there. Phew.

We switched my wife's and my phones to T-Mobile in January because they had a senior discount. I told the rep we plan to spend a lot of time at our condo in McCall when my wife quits teaching in June. I specifically asked him about coverage in McCall, and he assured me we would have no problems. After school let out the first week of June, we went and stayed at our condo in McCall. We couldn't make or receive calls from our condo. When we came back to Boise I called T-Mobile and told them we can't use our phones from our condo. The guy on the phone seemed to know they have spotty service, but if I were to switch carriers I would have to pay a $1900 cancellation fee. I told him we'd gladly give them back our phones. Now we're stuck with crappy service for 19 more months, or we face a huge bill. Had they told us up front their service sucks in McCall, we would never have switched.

I've been a T-Mobile customer for over 5 years and made a mistake of not making payment arrangements and was handed down a terrible $90 late fee for no payment. I have children to feed and children to raise and for the one time they cannot waive this 90 late fee. Ridiculous!!! Spoke with supervisor Mathew rep ID # **. He so arrogant. He does represent T-Mobile. Ugly evil terrible person. Could not get past his 90 late fee. He sounded the type of professional that is like WALL OF STEEL. Cannot get through the **. Terrible. Sad but real.

Since T-Mobile merged with AT&T, the service has gone way down. Tried to unlock my phone and the lady that helped me shut down my phone and cleared my account. All customer service phone calls are routed to India so there's definitely confusion when asking for a simple task as unlocking a phone. This person not only cleared my account, she completely messed up my account so bad, now it's under a person named Jose. Say what!!!??? I had to pay $100 to reconnect my phone trying to get my old number back now. It's been the worst experience ever!!! Stay clear away from AT&T and T-Mobile!!! The only reason I gave them two stars is due a Jesus who did his best help out. I’m posting this on every social media that I can find till they get it right.

Poor customer service. They take payments without consent and prior to the due date. They never honor payment arrangements. I need my phone. I am permanently disabled. The phone was not working. They could not fix it after months of complaining to them. Finally they gave me a refurbished phone that has the same problems. They lie all the time. Phone strength is very low a lot of the time. Very slow. Cannot wait until my contract is over!!!

Paid $75.00/month for unlimited data and only got 200 megabytes because T-Mobile has no cell towers in this area. Called and rep said he would switch me to their $25.00/month plan with no data. That was late May. On June 9th I switched service to AT&T. On June 19th T-Mobile bills me another $75.00 (takes it out of my account). Call and they say they couldn't switch during the billing cycle. Yet they have charged me $75.00 for the UPCOMING billing cycle! So T-Mobile has charged me $150.00 for 2 months of "Unlimited" data service and I've gotten a total of 200 megabytes of data! I WILL NEVER GO BACK TO T-MOBILE!!!

Tried to file a claim for my phone (mechanical failure) but T-Mobile and Assurant went around in circles on who was responsible in replacing my phone. It was because my phone was already a year and a half yr old. It passed the warranty. However I took the insurance that way, when something goes wrong they can replace it. Apparently they won’t because I originally got the phone from another carrier. I got passed around so many times (between T-Mobile/Assurant/Apple). There’s even one rep (lady) that she said she will put me on hold to verify info, then she just hanged up. Maybe because she did not want to hear me because I was so frustrated (who wouldn’t)?... can you just imagine how I got more frustrated when she did that. It meant I needed to call T-Mobile again and wait another time to get in touch again.

Have done business with T-Mobile for many years. Over the years have had to consistently close accounts with major banks, fraud, among other issues. There seems to be a pattern evolving. The latest being a check payment to T-Mobile from an account which has been closed for at least a year. Have reported to FCC.gov Consumer Complaints. This inappropriate check was drawn from a Wells Fargo account. Knowing that Wells Fargo is involved in a $142 million class action law suit these consistent patterns I am finding with my accounts may be also related. T-Mobile may be heading where Wells Fargo ended up.

Can't add data to account on phone or online, we call customer service and the one on the phone can't talk English or understand English and it gets worse from there. They charge credit card multiple times and tie it up, I have got to find an internet provider that's reliable.

Great price & outstanding service. We switched from the pain in the butt Verizon & haven't looked back. Saving big $$$$ on our unlimited everything service.

My monthly payment with T-Mobile is great for all it includes BUT their signal strength is a big issue for most everyone I know including me. Also, the reps in the stores just want to make their commission regardless of the customers true needs. Generally whenever I have called about an issue, I have to speak to a rep in another country.

So I tried to call **‬. It’s a conference calling service I use for my job located in IA. I get charged 1 cents a minute because T-Mobile doesn’t support it?!! How come?! Same PSTN as everyone else. I transferred from AT&T to T-Mobile... Big mistake so far. I understand why Att and Verizon charges more. Their customer service is great. Here is the structure model. Verizon - Rich people, ATT - Middle class/rich, T-Mobile - poor, Metro PCS - very poor. T-Mobile advertises all these great things at low prices, but people don’t understand you are losing a lot on the backend. Better customer service, real features, better call quality. The free stuff they give on Tuesdays are just bones they throw at people so you don’t complain. All this to save $20 a month, I’m good!!! I’m within my 2 week period, I will be returning to ATT!

I had to cancelled the family plan due to not enough people. I tried to switch my mom's number to prepaid because she travels a lot. The agent told me everything is being taken care, I don't need to do anything. After few weeks I got $120 charge from T-mobile. I called them. They said it was because the line was never transfer out so it stays in the regular phone line. I explained to them the first person told me she did it but they said I need to actually called the prepaid dept to finish the transaction.

As far as I can tell, and given known service strength issues at my home, T-Mobile provides service equally as good as Verizon, which I had for about ten years, at about half the price for a comparable plan. There is no contract and I pay a flat rate every month. I receive a text that my bill is due, I pay it online, then receive a text my payment was received. Very clean, and not fancied-up with a lot of advertisements or promotional material I have to read to see that my payment was received. T-Mobile has provided good customer service, when I've needed it, and that hasn't been often because their product, i.e., system software, is intuitive and dependable. I do have to boost reception when at home by using my WiFi connection for faster Internet. But that's likely due to generally poor reception in my area. The T-Mobile service strength is very good otherwise.

After having been with Verizon 20+ years I attempted to save a few bucks. Well hard lesson learned. You get exactly what you pay for. T-Mobile has the worst coverage. I had no service in my house, in the neighborhood, at work, or when I moved 30 miles across town. I live in Phoenix metro not a field In the middle of nowhere despite what the horrible reception would lead one to believe. Boosters did nothing to help. The non-stop “wait another month or two. We will have towers build there next month” blah blah. I heard it for 9 months. So I had enough and lost the 1k I spent on the phone and went back to Verizon. Paid off everything I owed in full according to manager at the store.

They have great service altogether! The cell phone service is awesome. They are a little high in what they charge, but they deliver what they promise. I would recommend them. Word of mouth is the best advertisement!

Just stay away from T-Mobile in general. If you call their customer service - they’re absolutely worthless, 99% they gonna tell you to go to local T-Mobile store, at the store they will tell you to call customer service. It happens multiple times. If you are military forget about your discount, technically it does exist, but nobody will move a finger to help you get it.

We live in the middle of midtown Phoenix and we get lousy service only in this hood! At the most I get 2 bars and calls are dropped constantly. We’ve told T-Mobile but they don’t care. If it hadn’t been for T-Mobile's no contract and competitive pricing for smart phones and service we wouldn’t be able to have a smart phone. So I don’t want to complain too much, however I find it very disappointing that when I go into my neighborhood and want to talk on the phone in my house or even my backyard my connection is just completely poor and calls drop all the time. This does not happen when I leave my neighborhood and I travel and work elsewhere in the city. Furthermore, customer service has been really bad at times and pretty decent at times but no one has ever been able to tell me why my reception is this way.

Stay Away from T-Mobile. Don't fall into their trap into getting free signal 4G LTE Boosters and a post account phone on payments in a contract with zero no coverage and no dependable signal, crappy customer service in 4 different countries and a corporate office that lies about everything in the business of getting your bank information to screw you and take money out of your account without your consent. Also they constantly will remove you as the primary account holder and before you know it your privacy and account information is stolen by hackers and T-Mobile.

Having been with Verizon for 20 years before falling for T-Mobile's buy one get one free phone ruse. This had to be the dumbest move I ever made. Every aspect of T Mobile from walking into the store to eventually having my phones unlocked was made living hell. I could write book but lets get to the point, DON'T SIGN UP FOR T MOBILE. YOU WILL LIVE TO REGRET IT. They lie about their service and their coverage map is a joke. My wife was involved in a car accident 50 miles from Burlington, VT and couldn't make a phone call or dial 911. I documented no coverage on Route 22 for 30 miles as well as parts of upper NY state. In Palm Beach Florida the reception would go in and out on a regular basis.

They were my provider for a long time and I never had a problem with them. If I had a minor dispute customer service was excellent. This company bends over backwards to help their customers with any problems. The best part is that there’s hardly ever a problem with their service but it’s nice to know if you encounter a problem the people at customer service are a pleasure to speak to. I recommend this provider highly.

I switched my family plan from Sprint to T-Mobile about 3 years ago. I've always had reliable service on my devices and whenever I needed to upgrade a phone, add a family member, fix the rare billing issue, amazing service. When I've needed customer service, they've taken great care of me. Always had great coverage too.

My son bought a T-Mobile phone and phone card just to find out after hours of dealing with customer care to find out that they don't have service in our area and yet their phone's still gets sold in our area. The customer care also stated that I had ** amount of time to send receipts for phone and card. They also gave me the wrong mailing address in which case they corrected it at the post office. So it's like they wanted me not to have it mailed there in time. It still cost me a certain amount to mail it in which they refused to reimburse. I really feel like there is some very shady people that work for T-Mobile and it was someone high up the ladder that gave me the wrong address. I would not go with T-mobile for anything, even if it was free and I really think that their service probably sucks.

They have really taken care of me for almost, 14 yrs. They have great customer service, the best pricing, and T-Mobile Tues, to add, a bonus.

** at 8314 location exert good exemplary client satisfaction except at initial sign on there was additional $10 double tax on the plan as plan rate include tax and fee. On the other hand ** too brought about good client satisfaction on resolving charge discrepancy.

Closed our acct in 2010, paid final bill of $312 in full. Now 8 years later they put a $722 charge off on our credit, I’ve sent copies of the cashed check to them over 9 times & they still say we didn’t pay in full the final bill, so you wait over 8 years to pull off a lie & put it on our credit? Wow must be hurting for money at TMobile! Disputing again & sending more copies of cashed check to them! Will this ever end? Horrible service to begin with & customer service is the worst!

T-Mobile lacks coverage. I usually have to go outside to get a signal. Lot of the time the vocal will become garbled. I use very little minutes each month and although the cost is small it could be less.

T-Mobile promises the world and delivers a handful of dirt. I would be more than 30 days in a row with absolutely NO service at all. Glad I never needed the police, fire, or ambulance. Zero response to customer complaints. We paid for service we rarely even got. Dropped calls? Too many to mention. Went to AT&T where coverage and reception were better, but dishonesty in their billing and business practices left us searching for another company. Now with Verizon. Extremely expensive.

I have had nothing but good experiences with T-Mobile in the store or on the phone. Everyone knew their stuff and were very knowledgeable and patience when explaining everything.

Been with T-Mobile for seventeen years. Rural areas had bad reception in the beginning but times have changed and after hearing friends and family complain about cell phone competitors, I doubt I'll ever change from T-Mobile. No need to fix that which is not broken.

The cost and service at T-Mobile is good, but they still need improvement in regards to blackout areas. T-Mobile is still limited in certain areas and the response from customer service is that they are adding more towers. However, we fail to see a great improvement in the last two years.

Great phones, fast service, love their apps, low prices. Love that they offer free Mexico range because we're do close to the border, perfect for when I go to the Caribbean. The only thing I hate is when it's cloudy or rainy my internet may go out or sometimes no phone service, in rural area I experience drop calls but it's small range, and I know my phone number is being sold somewhere. I keep getting a lot of scam likely.

The cost for two phones and unlimited for US/Canada/ Mexico is $60 per month total. Only issue is their use of out-of-country support which has made our life hell in trying to change payment options.

T-Mobile has an okay coverage but lousy customer service. I never got our upgraded phones as they dropped the program without warning. Cost seems to go up a dollar per month. I am very naggy about bill payment, never been late in 14 years, but still get a few bill due emails and texts every month. Tried using our free gig of usage, but they claimed we nearly used it all when I only looked at one web page. Now pay for 3 gigs, use it way more, but only 0.5 used? We were ripped off.

I have a good experience with T-Mobile for the most part. But there are some areas I’ve traveled that I couldn’t get service. That was a little annoying.

Switched from Verizon who although had great coverage was too expensive. We have only been on this plan a few months. Having been given an opportunity to pay in a group rate it was cost effective.

T-Mobile has been our carrier for about eight years. There are always hidden fees and charges that aren't clear. Usually when you mention this to T-Mobile they waive the charges. The problem is by then they have already charged you inaccurately for months maybe even years. Nevertheless, I like the 'Jump' option and no contract plans offered. All of the customer service reps are friendly and helpful.

T-Mobile should have better options and better compensation for the customer when they make the mistake with your account. They don't admit to any fault on their part.

This is the second month (and 4th rep) when I have been lied to. I needed to move from a 6 line $120 simple choice plan to something cheaper 4 line plan (2 lines canceled). The 1st rep just suspended the 2 lines (even though insisted I wanted it canceled) and offered me a $80 for 4 lines plan and confirmed it was scheduled for next billing cycle. Fast forward to start of next cycle, nothing changed, I called T-Mobile again. This time I was told there is no plan like that and they couldn't do that and that there’s no way the rep promised that.

On 3-1-18 I called T-Mobile and asked them about a plan they had online about the 50% off Galaxy S9s sale, they explained to me what it was about and told me I qualified for the deal. After about an hour on the phone and getting everything set up the saleswoman told me the same thing 4 times that it was 50% off and no money down, so I said, "Let's do it." She also explained to me that it would take 1 billing cycle to reflect changes on my account, well after checking this last bill, nothing has changed and now I'm told I didn't qualify for the 50% off when I was clearly told I did, and T-Mobile records every call.

T-Mobile has a good plan and also works seamless in Mexico without any additional charges. However, company has some service holes south of Green Valley, AZ which is a bit annoying. Verizon covers this area well.

T-Mobile is one of the best prepaid plans I've seen. Wouldn't change anything. The coverage is good. Only a very rarity to have a dropped call. The cost is very reasonable, too.

Changed from Verizon at >$300 per month, 3 lines, 20G total data (heavy overage charges) to T-Mobile Unlimited 55, 2 lines, unlimited everything, $66 per month total. Have not found a weak area in the US, Mexico, EU or Indo-China-Pacific Region. We have 2 S8s BOGO but the plan now has 2 S9s BOGO.

Family plans of 4 or more devices should cost $25/$30 per line instead of $40. The hotspot and the Alcatel tablet are a complete waste of money so I would not recommend.

It’s a good plan. The price seems fair. Coverage is good and the people I deal with are very nice. I had AT&T first but to experience, then Sprint. I really hated their prices.

Even though I don't have cell coverage everywhere I camp or even traveling over the mountain, I will stay with T-Mobile for one reason alone. One main reason that is. International service. I was not even aware until I traveled to Italy how amazing my options were to change my plan for a month and have the ability to use my phone for nav or whatever, everything really and not incur any additional charges beyond the monthly charge.

I switched from Verizon to the T-Mobile 55+ Plan. Great monthly cost savings, unlimited data, coverage everywhere, and reliable reception quality. Verizon provided reliable service, but was always cognizant of data usage.

Not happy with my experience with T-Mobile. They said our phones would work. They didn't. My daughter had to buy a new phone and I had to switch back to an older phone which is not working great.

I have had T-Mobile service for 7 years and I am pretty happy with them. It's great that T-Mobile has one good plans for over 55 seniors. I think this will really help out seniors out that are on a fixed income. Great phones to choose from. If having financial difficulties they really work with you on a payment plan. On the other hand, I would just like less dead areas with no service.

I have to sat 5 month with this company and they maintain a 5 bar scale signal as other services who gave unreliable response. Plus a large GB mobile hotspot instead 10 GB.

I am very happy with our plan with T-Mobile. Of course there are dead spots just like other plans. But they offer a great plan with data. No worry using too much data either. And a great plus is Netflix included and T-Mobile Tuesdays.

I sent my phone in for exchange because T-Mobile had sent me a defective one. My phone was received at their warehouse on the 14th of May. They lost my package and are trying to tell me that I will not get a new phone or compensation although I have proof from UPS that they signed for the package and received it. They are trying to tell me I'm just out of luck, and they are trying to make me responsible for their loss of my phone. I have the signature and the proof of delivery, but they say it doesn't matter. They are robbing me of my phone. Never, NEVER, deal with T-Mobile! I want my phone.

I have been with T-mobile for almost 15 years and have been very happy with their customer service, their equipment selections, the cost and the great coverage of making and receiving calls. Great reception, no dropped calls. Great choice for a someone to make who is wanting to decide on cellular phone service!!!

The device is strong and durable, and I am happy about that. But not that I use all my data and which is supposed to be available on my phone, none of it works.

I recently decided to leave T-Mobile. The service in some areas that I go to, through, around, get nothing in reception from T-Mobile, Sprint, Verizon. Only AT&T seems to work. Hated to leave T, but I have to be able to use my phone.

We have been using T-Mobile for 20 years and have had no issues. They are good company, they offer free text outside USA and customer service professional are always helpful.

I have a friend who pay 50.00 a month due to being 50+. I called T-Mobile, asked about the plan and they only knocked off 20.00. I pay 100.00. Also the reception is horrible. If I wasn't locked in a 2 yr plan. I would switch providers.

T-Mobile is dishonest. Worse company I have dealt with in my 61 years. Thieves. Charge you for things they give you for free. Hold you hostage. 2 years and we are still not right with them.

This company it's a big scam. I have been waiting to have my phone unlock for over 5 months now. Don't be fool by them! Look for other carriers. I have been on the phone with them for over 5 months and for at least 13 hours, this is a waste of your money and time. Look for other carriers. They will hold you hostage with their lock phones. This is outrageous.

We have been with T-Mobile for 20 years. Never had any problems with. They are very flexible and give us whatever we want. Good customer service.

Good customer service. Biggest problem is the extremely limited data when roaming. Buying extra roaming data is extremely poor value, practically useless & worthless.

I have a prepaid plan. I bought my phone outright. The plan gives me 300 calling minutes/month, unlimited text, and 5 GB data. Data used to be unlimited, but they changed that this year and I'm unhappy about that.

I have used cellular phones since 1987. Started with GTE. However T-Mobile I started with them in 1996. I like the customer service. Phone reception is good unless I go into Carmel or Carmel Valley. Then I have no T-Mobile signal. Customer service tries extra hard to please but sometimes the agents located offshore tend to make lots of mistakes. They shouldn't use offshore customer service.

I wish my phone had a alternate, it's a bit testy on the software. And I go to Loma Linda, to go to the VA and I have no signal in a few areas. It sucks but overall still better than the competition.

Great plan if you are using your own WiFi for most of your internet usage. There is no plan which is a good deal but if you buy equipment from them you are locked in until it's paid off. I do plan to port out when I finish paying for my phone.

When we switched to T-Mobile in one of their local stores, the rep told us there would be no problem using our current phones. One phone was fine, yet another could not receive or make calls, despite texting and data features working fine. After speaking with customer service, twice in store, 3 times by phone, after changing sim cards, being told the same thing over and over (that towers in our area didn't work well) and after explaining that our other phone did, in fact, work, in our area, there was no solution but to upgrade our phone at our expense, in order to use T-Mobile.

Good for world-wide coverage at a reasonable cost, however domestic coverage and speed are behind Verizon. However, overall, T-Mobile is a good value.

Company is dishonest, refuses to disclose true cost of items and plans and is slow to respond to issues. Such as no signal. They also have a lot of dead zones in Utah!!!

I have been with them straight for 22 years! They valued me for being with them for such long time by giving me good discounted monthly plan and discount on new purchase phone(s). Amazing company, great monthly rate and amazing customer service!

The internet is gone now much faster when I join to the T-Mobile. I use less my internet but usage is much faster. Waiting time for agent same long like Verizon.

I like T-Mobile and their deals, especially the T-Mobile Tuesday deal. I would like to see them offer a one time phone lost or damage forgiveness program, especially for long time members.

I rarely leave reviews, but for T-Mobile, I am going out of my way to do so. I switched from AT&T last year because they charged me FIVE TIMES for a phone upgrade online because of website issues then took a week to refund my money. That day, I called T-Mobile because I was sick of dealing with AT&T's garbage customer service. Switching to T-Mobile was easy. But they make it easy to make the sale, at least that's what I thought. But every time I have had to call customer service, the representative was easy to understand, there was practically no wait and whatever I needed to have done was done fast. The only automation you have to go through before talking to a human is entering your pin #, but even that you can skip.

T-Mobile lies all the time! As other consumers have said, DO NOT make the mistake of using T-Mobile!!! The latest... bought my son an iPhone 8 less than a month ago, when I did I asked them should something happen how much the deductible, because I had bought an Apple Watch and at one point we thought it was lost and I went to make a claim and after paying for insurance on it for over a year, they laughed and said, "You can’t have insurance on that watch because it doesn’t have its own dedicated phone line."

I've had service with Verizon, T-Mobile, and Sprint. Sprint was the worst by far. Shady practices, poor service and horrible customer service. Verizon has the best coverage, but only slightly. What set T-Mobile apart is their customer service. They really seem to be advocate for the customer and not just about a money grab, like Verizon with their misleading bundle plans.

I have a Galaxy 7 and it's already over two years. I been having some minor problems with sites I get on and it jumps to another. I need to take it to get it fixed.

Overall T-Mobile is okay... it's the hidden costs and the false impression that you save in the long run... pending on the location of the store one will be fortunate to have a store associate that's honest from the beginning on what plan would be appropriate towards what I want with no pressure.

On a recent trip to Austria, Germany, and the Netherlands we were pleased to have free texting wherever we travelled. Friends with us also texted as we did and wound up with a $190 texting bill from their carrier. We also enjoyed free calling with T-Mobile, our carrier, when we spent time in Mexico. We have the family plan and receive a $10 rebate for each line that does not use more than 2GB during the billing period. We are very pleased with our carrier.

I experienced a lot of problems setting up direct deposit. I had it set up but they didn’t take the money out of my account which ended up my bill was paid late and also I was charged a late fee because of it which I did not feel was fair at all to me. You shouldn’t have to pay a fee when paying your bill in person. They need to realize that everyone does not have a credit card. I also hope they could have better prices when trying to purchase a new phone.

As seniors, we get 2 lines, unlimited talk, text, and data, all for $60 per month, no contract. After a certain point re data, the speed would slow. That might be a problem for someone who is data-heavy in their usage. We do have some reception issues in our neighborhood, but we had the same situation with AT&T which we initially had, so I think this is just cell tower related.

I am very disappointed at T-Mobile with the advertisement that pops up and burns data. I don't think that cell phone contracts and agreements should be shorter and very easy to read.

We have had nothing but great service with T-Mobile and would make the change again. Sorry I waited so long. While all carriers have spotty service in some areas I feel I have had less with T-Mobile. I feel cellphones cost too much.

Helpful proactive company. They’ve listened to my needs, and provided equipment at their cost to boost signal in my home. But, less than expected cell coverage, higher than expected topped calls remain a problem. I’ve been told major upgrades are coming Summer/Fall 2018... we’ll see.

Loving T-Mobile! Customer service is wonderful. We live out in the boonies, so service is spotty sometimes. They have a T-Mobile Tuesday on their app. Lots of cool offers. Their plan is awesome, and prices are very reasonable. When we had Verizon, our bill was almost as big as our mortgage!!

I love my T-Mobile phone account. I get unlimited everything so bye bye bye cable and satellite TV (Dish). Thank you T-Mobile for your 2 phones for 55 and unlimited plan. Saves us a fortune.

The bill is a little bit more than I would like to pay but I like T-Mobile. Sometimes I don't know what's going on with my phone. Sometimes my data works and most times it doesn't.

I feel T-Mobile is a little pricey but it is cheaper than other plans. I generally have good service but have experienced the occasional dead spots. All in all I am happy with the plan.

With all of the cellular service companies currently available, and more companies emerging, the cost of cellular plans are a little less today. I can understand that presenting a plan with lower costs attracts new customers. However, there is no consideration for consumers that have remained with a company for a long time. T-Mobile, specifically, has an offer of 4 lines for 100 dollars with unlimited voice, text, and data. I have been a customer for about 10 years and still pay about 70 dollars for the same services. Companies need to reward their customers who stay with them by offering lower costs. This might keep customers from hopping from company to company for better pricing.

I would like a better signal. My internet speed is very slow. I can't get on important sites that are necessary to my daily life. I am pleased with T-Mobile in the service I have.

The employees at T-Mobile are great, informative, reliable, and will make special efforts to try to accommodate your issues. And depending on the volume, they are great conversationalists. However, they can use a mix of vendors for their ACCESSORIES, e.g., more than one brand -- their Bluetooths are LG HBS (had about four)!

Good overall plan for 55 and older people for $55 a month with no contract. Unlimited talk, text, data... reasonable coverage. However calls drop on occasion even when stationary for no apparent reason.

They need to have better coverage, I was amazed that it was so limited in Southern Vermont, middle New Hampshire and Maine. Having no contract makes me nervous as to when they are going to suddenly raise my rates.

Not enough towers in mountainous areas. I could not make a call or receive any in Saluda, NC. And my data usage didn't respond. I am very upset.

No problems with coverage and pleased with cost of the monthly plan. Overall the T-Mobile service is significantly better than it was a few years ago. Had good reception when used phone on vacation in Europe.

The plan I have with T-Mobile is less than ATT and Verizon. I would like my internet to not go down so much. I prefer 50.00 for unlimited services but love that there's no taxes.

The Senior two lines for $60 with auto payment really is $60 TOTAL!!! No funny fees or anything else. If the signal in your house is weak, ask for the FREE small cell site that connects to you Internet service. Coverage in your home will now be 5 bars! Have used it traveling to Oregon, Montana, Utah, Colorado, Wyoming, as well as in Washington and the coverage has been great! As long as you have a GSM phone, all you need from them is two sim chips. If you only have one phone, ask for the two and put the other away for use later. Ensure you ask for a number to be assigned. Then, while you wait for that other phone, you will still have a rate that beats all of the other single phone plans!!!

T-Mobile has about the worst coverage in my area - always losing the signal, or none at all. Not sure what more I can say about a skimpy mobile phone company.

Switched from Verizon over 4 years ago and I have never regretted it! The coverage, which admittedly was a weak point in the beginning, just keeps getting better.

T-Mobile has been amazingly easy to use. Their customer service is very good. I have travelled far northeast, and southwest, without losing service (in the US). Getting free Netflix has been an unexpected gift. Keep an eye on your bill, it can be hard to understand, so call them for explanation if you see something you don't agree with.

The bill is so simple to read and exactly the same every month. No charges when traveling overseas. Also great customer service and the signal is as good as any company I’ve used in the past.

All I can say is DON’T DO IT!! I have an order for service that I’ve been attempting to cancel for the last 2 days. I have spent over 7 hours on the phone trying to get these people to do their jobs. First they can’t find the order, then they can’t cancel the order, then they tell me I can add on global services which the next person tells me I cannot. They transferred me to a manager 7 times.. funny they hung up on me six times or sent me back into the queue to get another incompetent person. The last time he was transferring me to a manager I was on hold for 1:39:00. Thank heavens I didn’t let this nightmare company port my number. It may be a little more expensive but less aggravation.

I moved from Verizon to T-Mobile 3 years ago and will likely never go back. I find their network coverage to be as good as Verizon’s and the cost is much less than I was paying previously. I have had absolutely no problems with coverage area or call quality since moving over.

As a vet on a fixed income, T-Mobile has always taken care of me. I am 47, disabled, with very little money to work with and T-Mobile has always worked with me, I pay right at $100 whereas when I was with ATT, I paid $170 for about the same features and I always have a very strong, 5-bar signal.

I am with T-Mobile for several years (about 8 years). I call customer service for questions, and some technical issues as necessary. It's not often that I call. Each and every call is a positive result with the expert at T-Mobile. They understand the issue with the phone or features and never have I felt that they are rushing me to get to another call. The T-Mobile store that I have patronized is also very helpful and I have always taken my time to purchase a new model of a phone. I never make a purchase on the first visit. There is a high staff turnover. The staff who happens to be there is very helpful, informative, and patient with me. My only lack of confidence with T-Mobile is on the automatic payment feature because other companies seem to choose a date for the EFT "at or around the date" of payment. I'd rather control my payments rather than being caught by surprise.

I have been using T-Mobile for years and have been satisfied with it. I often hear people complaining about extra charges with other plans but I never experience that with my plan. They are also very considerate and helpful whenever I have a question.

I have been with T-mobile for the last 10 years. The service have been much better than my previous cell phone carriers BellSouth. I never have a Verizon because it’s too expensive but then at T-mobile for the price is OK.

Customer service is better than some others, but it is still not perfect. T-Mobile was supposed to pay my wife’s transfer fee from AT&T but they never did.

The T-Mobile service on back roads is terrible and scary!! I was told to call when in the area. Only for the phone to not work for at least 15 mins. I was told it is a tower issue.

Verizon continuously dropped me... very annoying and I tried T-Mobile and it has worked pretty well. I needed some things done and went in and the authorized store told me they couldn't do it and I ended up with a new phone to pay for. Not happy about that. Next time I will go to a regional dealer.

Plans, price, service is better than all. I get a truly unlimited talk, text and unlimited DATA. With coverage in Canada/Mexico with the same coverage and service as home base USA, not to mention the International service.

Inconsistent responses from agents. Bluetooth does not work and instead of trying to help, agent blames someone else. Constantly miss phone calls and texts. Voicemail does not work. Plan to change asap.

From the start a much better company to do business with than my previous ten-year carrier, AT&T. Their coverage is decent although not as comprehensive as Verizon.

Satisfied with service overall. Only provider that gives me adequate service in my area. Only complaint is call blocking feature which does not work. Really wish that app was effective.

I love T-Mobile options over other plans. I wish the coverage was a little more complete to cover Western NC. And even parts of my current town - I lose signal outside the city limits sometimes.

Not that TM's competitors are any better, but TM has turned into a bait and switch company. I've been with them steady for the past 8 yrs. They used to be top notch, now they complain and threaten if you're a week late on payment. Price are high and customer service is low, especially the snot nosed, ** drawers they get handling their services. Definitely not happy with them. TM is soon to be an account less, minus 5 lines, see ya TM, you suck.

All phone plans and companies are getting too expensive. I got what works for me at the most reasonable price, so the T-Mobile service and coverage is ok.

I switched from another carrier to T-Mobile several months ago. Had no reception in my townhouse. Now, I have a T-Mobile booster and good reception anywhere in the house. I like the unlimited data part of the plan, even if they slow me down some towards the end of the billing cycle. Wish the other carrier had a similar plan. This other carrier has a large data plan, but it costs more than T-Mobile.

T-Mobile the last two months have been terrible. My wife and I cannot even speak to each other. Reception cuts in and out. We miss parts of conversation to each other. If I walk into my kitchen I cannot hear anything on any conversation. It was not always like this. I made two complaints and had to call them for a solution. Their solution was to buy a new phone to handle more bandwidth. I have a Apple 5s and they said I should get the Apple 8. I cannot afford that nor do I need it. I am now leaving T-Mobile. There is no compensation for crappy reception. I will pay my last bill and they basically say tough luck about conversations missed. This really sucks especially when you are trying to close on a new house. Thanks for nothing T-Mobile. Best thing about them is no contract.

All these plans are the same, I have been with almost all the most popular ones. T-Mobile has the best customer service, but their phone service is very unstable, if that improves then I will consider them to be the best place I've ever had.

Too many areas in my building where I get no signal. I live on the 22nd floor and only get one bar. I’m still on T-Mobile because of the free MLB At Bat that they offer. Otherwise, I’d go back to AT&T.

T-Mobile has gotten better with service so glad I left AT&T. AT&T and Verizon are too high. I can’t wait until AT&T and Verizon go out of business. T-Mobile has really changed the game for all the carriers.

I do love my T-Mobile plan. My family doesn't have a landline anymore due to the fact that we have so many cell phones in the house. International calls are tricky but that's why we have data plans. Between the text, talk, and data we are all covered. We can reach each other no matter where we are.

T-Mobile has improved really a lot over last few years. But their coverage remains poor in many rural and remote areas. That's why we have to switch, they don't cover our new location.

I recently picked up a couple LG4 phones on a new contract. I had been a T-Mobile customer for some time. BOGO deal on the new phones. Long story short... I was just notified, by text, of my monthly auto pay today and it was about $6 more than what I had agreed to when I purchased the phone(s). Of course when I called to complain I was told I was mistaken and their math was correct? I checked my receipts and of course, nothing on there regarding the monthly plan agreement I thought I had signed up for? Beware when dealing with T-Mobile and make sure you get the monthly payment agreement in writing. I am baffled that they just decide not to give a receipt for anyone that signs a new agreement! This must be illegal? BTW... same phone at Sprint for 50% less. :)

Elkton Md.T-Mobile Store. My visit was excellent. Greg helped us get into a new S8 and he was awesome. Knowledgeable, helpful, great attitude. He was hung up on 5 times (which took a while) when calling into T-Mobile but didn't give up. Plus he was helping the other employee and other customers at the same time 'cause it was busy. Best customer service I have ever had at a phone store.

A mobile hotspot device was purchased by a friend for us to use while my girlfriend fought cancer and a stroke and spent almost 2 months in the hospital. After she got out of the hospital, the device was not in use. The cancer came back and I decided to reactivate the hotspot for her to use while again in the hospital. I had to go into a T-Mobile store to do this.

I was on my son's cell phone plan, and paid him for this 3rd line every month. He switched over to T-Mobile and put me on as the 3rd person on the plan as well. I live in a small town and couldn't even send a text message from my garage, and rarely could connect to the web unless near my computer, so after 10 days of horrible connections I had him cancel my cell phone from his plan (I went back to Verizon and am now on my own plan). My son was told when he called T-mobile to cancel that he'd have to pay the full month's charge of $50 for the 10 days in which I used the cell plan and also another $50 for the month of June. So, that's $100 for 10 days of poor connection with T-Mobile! Outrageous!

I bought a new S9 phone on March 20th. They sent me a shipping label to send my old phone back in the mail. I sent in my old S8 phone on March 27th. Today is May 20th and they still have not received my phone. I talked to 2 representatives since and both put in a investigation at the warehouse to search for my phone. They told me how valuable I was as a customer and don't want me to pay for a phone I have already returned. So after 3 days both times an email comes back saying sorry we could not find your phone. Once they receive it they will give me credit. Well on April 16th They tacked on the old phone price. Not the price of it used either. They charged me over $900 and tacked it onto my bill.