T-Mobile Reviews

From the start it was crap started with getting wrong phones. I fought with them for months to give me what I was promised. They wouldn't even admit they messed up but after the 120 mark they magically found that I was right. But it was too late to fix it. They also had me with 3 phone lines 2 tablet lines which I paid for for 5 or 6 months but never received the tablets that were promised. Their workers promise the world and deliver nothing. I was with Verizon for years before switching and I just wanna go back T-Mobile should be charged for the way they frauded me. I never even would've switched and agreed to the crappy phone we ended up stuck with. It's basically a scam.

You can’t watch any TV without seeing hundreds of T-Mobile ads, free phoned, free this and that, and it’s simply not true. They give nothing away, and between the lies of the free stuff, the complicated stuff they throw at you is impossible to understand. By the time you’re done. They got you, gave you nothing, and you’re just exhausted. If you hate buying a car, this is hundreds worse.

I switched providers due to T-Mobile's service being horrendous since the merge with Sprint. We gave them too many opportunities to help us and they didn't. So when we switched I called T-Mobile to pay off my daughter's phone and they took the payment but refused to unlock her phone. So I called them upwards of 10 times to get this resolved and was either met with disregard or hung up on. Two separate times a supervisor was suppose to contact me. That never happened. So I said just cancel the whole plan and send me a bill. They said ok. This was November 20th 2023. On December 12th they took an unauthorized amount of $489.00 from my bank account. They never sent me a physical bill and as of November 20th, I had no online access either. They blocked me from it. I called and disputed it. They promised to refund me and send me a bill.

Each Monthly Forced "Security" update remove more privacy settings, Breaks working apps, and these updates can't be turned off. Once the phone software and apps are optimized we should be allowed to turn all updates off. Then leave the phone in a comfortable, stable and capable versions. This is ridiculously frustrating while traveling, hotel apps, navigation apps, security settings for everything are continuously being broken, moved and changed to sell my information to everyone!

Updated on 01/11/2024: They are the biggest liars in the world, I've been calling T-Mobile every single month regarding billing issues, every time I was "promised" that this would be resolved and that I can "rest assured" future billings will be accurate. For example, I set up my Work Perks discount and went through all their required processes, after several months, it was finally added, then 2 months later, that Work Perks discount fell off the bill again, then I got re-explain, each agent answers differently. Same with Trade In value, was promised $1000 on the phone but once I gave them my phone, never saw that $1000, then they kept on telling me "don't worry, it will come through, blah blah blah", it's been more than a year now, I am still having to call them each month to get this adjusted correctly.

Two things, first, T-mobile has the worst contact system. The only way you can reach T-mobile is Facebook message (the agents are not helpful, they are just regenerating responses) or by calling. Contact info indicates that international help line is free of charge, but it is NOT! You have to call the customer service on your phone, but how can you call when your phone does not have a network signal? How absurd is this? I called literally all week (total about 3 hours), to get the roaming because I was waiting for an important text message but since the roaming did not work at all for a day. I called again created a ticket then it worked. Two things. First, worst contact service ever! Second, do not use T-mobile when traveling international. They say they partner with the carriers in the country but don't work.

For a communications company T-Mobile sure doesn't communicate between employees. We did the 2 yr upgrade plan and got a phone with what the rep said would be no money down. The phone got here and the esim they wanted us to use didn't work so we tried to get a conventional Sim card sent. They said they would send one out but 3 weeks later and a few calls later it never arrived. We decided to return the device as defective.

T-mobile is a scam, they claim reliable service, and that they are the top 5G network, but they don't mention that they only have 5G towers. Which does no good when you are not in the city! They have the worst coverage. They push "free phones" or "free tracking devices" on you that you do not want that are not actually free and sneak in the fees in bill. They charge you for using products you have returned, unused, due to their policy of "no longer being part of the promotion." Conartist, watch out cause they will rob you.

Have been with T-Mobile for awhile and had trouble with my present phone. Did an upgrade at a local store and traded in my phone and purchased a new phone. I told the agent that I did not want to owe anything for the new phone and wanted to pay complete. When I returned home and looked at my account on-line, I noticed that I owed $275 dollars more. Called Customer Service and was told that due to a promotion that I was not aware of only some of the trade-in allowance could be credited at the sale time and the rest credited to account over 24 months. This is a accounting way of holding your service, so you don't leave them. If you leave before the 24 months you have to pay for the credit.

I purchase an iPhone 15 pro max in October 2023. The phone turned out to be defective as the power button stopped working. I stopped into my local T-Mobile store for help with it. The representative at T-Mobile didn’t even bother to look at my phone and sent me to Apple for repair. S my the phone to Apple and they said there was nothing wrong with the phone. I contacted T-Mobile to explain the situation and a rep told me that an exchange was process and to give it 3-5 business days. Called back after that time and nothing was done.

I want to say that customer service is the worse and that their agents are simply incompetent. I bought a phone that after paid completely they said I could unblock in 24 hours and after making many calls they finally told me it could be blocked in 40 days. With that being said I decided to return the phone before the 14 day marked time. After so many calls and keeping me on the phone for over one hour every time I called they still have not refund the $1368.74 that they should have had 4 months ago. Every time I call every agent gives me different information on the status of my refund. The only good thing is that their rates are still affordable. Other than that, it really is a bad company.

It is difficult to know if the customer representatives are just incompetent or if they are instructed to be deceptive. In any case, the bill does not match quoted amount; after talking to one representative for half another, he admitted the bill "was weird" and the amount was not correct. He transferred me to the relevant department. A second agent first spent 10 minutes "verifying" my identity, even though I was transferred to her by the first T-mobile agent. After an hour of on hold, the second agent reported that: the bill will be corrected after 1-2 billing cycle. Would you believe her?! They deserve 0 star.

I received my bill in Dec, 2023 and it showed that I had NOT paid for Nov, 2023 (which included a $7.00 late pymt fee). My records showed that the Nov 2023 pymt was, in fact, paid. I called T-mobile and the rep, Jamilla, sent me a form to complete along w proof from my bank that the pymt had been sent. I completed the form, sent the proof but t mobile would not accept MY records showing pymt had cleared, so I went to my bank and got proof directly from the bank. I again, completed the form and attached proof of the Nov, 2023 pymt - from the bank - which was evidently sufficient. My t mobile acct was credited the Nov, 2023 pymt but they still charged me a $7.00 late pymt fee. The $7.00 won't make or break me but it's the principle of the matter. I never had any problem(s) when the service was Sprint, so.... SHAME ON T MOBILE FOR NOT CREDITING MY ACCT THE LATE PYMT FEE. I WOULD NOT RECOMMEND T MOBILE.

Store lied about price of services as well as getting free Netflix or free Apple TV. They are not to be trusted. Many issues with cost of service and no compensation. They sold me internet in an area they don’t even cover.

I reported a line stolen and wanted the line deactivated. T-Mobile charged me for 2 years on auto pay. I found out and asked to be reimbursed for their mistake. Customer service told me it was my fault and I should have been paying attention. The purpose of autopay is convenience. I'm taking my number and going elsewhere. Service always drops calls. Sprint was 100% more dependable even in the backwoods of Mississippi. You acquired a company to lower service quality?

Bought a plan, was supposed to be $145/mo. Plus phone cost. The “deal” was a $29/mo credit off phone payment. Did the quick math and seemed correct. After a year there was still a balance on the phone. So I looked at the plan “details” and found they had been charging me $45/mo for what they said originally was a “free” line. I said I did t need another line, but she gave me the SIM card anyway because “you never know”. I presented that SIM card with her notes that clearly say “free line” with 3 exclamation marks. I paid $540 of this bogus charge.

The oblivious president of T-mobile (i.e. their inept marketing department with incompetent employees with no accountability by their inept CEO, Mike Sievert) keeps sending marketing emails to their clients, promising great deals and free subscriptions, but in reality, most of the clients do not get such deals if they're not subscribing to the more expensive plans by T-mobile. Somehow because I have the 55+ plan, I apparently do not qualify to get any of their promotions even though they keep emailing me about them. The incompetence of this conglomerate is outstanding!

I cancelled this service for a less expensive provider 3 months ago. No problem then. They have billed me for 3 months on a line that should have been disconnected and never was. I went in 2 weeks ago and was refunded the 3 months of OVERBILLING! Now I received another bill. The phone in line for customer service can’t help because I no longer have an account. I have to WASTE MORE TIME to go in and cancel again. It is like a child is running this company! No one is accountable and they do not communicate well within departments! Good service until you cancel then straight up incompetence!

We purchased 3 phones and home internet a few months ago. Worked great up until a week ago then we didn't have any service where we live so I called them. They tried to get me to update and change settings in my phone. They couldn't understand I didn't have any service after the 5th day. We had to move to a different company. Never got a answer or reason of Why we had no service. Company has really bad support.

Tmobile has been charging me for a line that has been canceled for 2 years. I have spoken to 13 different people in 12 days. They say the refund will hit in 24-72 hours which was a lie. No refund has arrived. The supervisor told me that the system denied the refund and they cannot send me any overcharge payment. I will be submitting a complaint to the Federal Communication Commission so they can investigate. We work hard for our money to have it deceptively taken from us!

At&t own Cricket and yes they are wonderful! Cricket is better prices with at&t services but you won't find many phone deals. We left cricket because we couldn't see ourselves paying full price for new phones...The prices are a rip off and complete robbery. 3 out of 5 family members needed a new phone so we left cricket after 14 years because they wouldn't extend the "new customer"deal to us. Iphone11 was $99 for new customers, What about existing customers?? NOPE! So after research T-Mobile and Verizon both said the service was great and you get a new phone with a 2 year contract. Not bad since the map shows everywhere we travel, "great service". WELL THE MAPS LIE!! WORST SERVICE EVER! We'd rather go back to flip phones than deal with the cutting out every other mile. When our contract is up, we'll be going back to cricket immediately. Save yourself if you live in Latrobe, Greensburg or Ligonier PA!

I have called so many times I have lost count. Took them months for me to be able to create an id. Months to get my money back from their promotions. I am IT support so I know how to navigate and nothing works. It is so frustrating. If I leave T-Mobile I know I would never come back. I have wasted so many hours try to get basic stuff resolved.

I recently changed from Xinfity (before that been with AT&T). Just previewed my second bill and have been charged over $90.00 for 2 international phone calls from the US to Germany. Both calls were made from my house, inside my WiFi network, using WiFi calling. T Mobile insists the charges are justified, despite the fact that their cellular network was never used! I am a frequent traveler and have used WiFi calling everywhere in the world and never been charged by any of the 2 previous carriers I contracted with. If this policy is confirmed, I will terminate my contract when I am back in the United States. For those of you in similar circumstances, beware. Don’t fall for the cheap gimmicks, they are nothing but bait!

I purchased an iPhone 15. They sent me an empty box. Been waiting 4 months for my refund. Haven't received it yet. I call every day and customer service just keep giving me the runaround. When UPS supervisor reported an empty box to be delivered to me T-Mobile is of no assistance. Once I receive the refund I will go with another phone service. T-Mobile is the worst phone company EVER. Do not go with them even if they have a good deal. YOU WILL REGRET IT.

Spectrum. I only had cellphone service with T-Mobile. My iPhone is/was fully paid for. I recently received a final bill from T-Mobile for $69.09. They are charging me for equipment that I do/did not have. I called their customer service line, and the representative could not help me because I needed a pin number. She informed me to go to the store and have the merchant handle my concerns. I went to a local T-Mobile store, and the merchant said that he could help me as well and that I had to call customer service, to which I replied, “I already did, and they, too, said they can not assist me.” I was hoping that one of these representatives would resolve this issue. I want others to be aware of being over-charged by T-Mobile and their poor customer service. In short, If I had to rate T-Mobile, I would rate them with a one-star for effort!

I want to make sure that I can mention these 2 names before I move forward. Starla, and Supervisor Mathew. Both are completely unprofessional and incompetent. I been with T-Mobile for over 10years and never had such a bad experience. They know that their staff gave us wrong information, charge me for something which they never explain and then try to coverup the whole thing to win! What a pathetic way to serve your company. They have no regards for a loyal customer! Very disappointed!

I was lucky enough to get help from Jacob **! This young gentleman was pleasant, professional and efficient. I will make that my go-to store and refer everyone I know to him. If I have to wait for him to help me I will.

William for short, Will, was the representative who assisted me with my issue. Will was very nice and knowledgeable about their services and products. Will did his very best to help me as a customer. I love the fact that T-Mobile cares for their customers and it is awesome that they have representatives that care as well. Customer service is very important to me, especially when I choose a service to spend my money. Will went through the options that I could choose to lower my bill. Spending my money was pleasurable, this time. Will is fun & funny. He deserves a promotion. I do not talk to many representatives who love their jobs, but Will is a great example of a customer service rep. I was sad before I even called about my bill & Will helped brighten up my day. He's a great asset to the T-Mobile team. IOU you Will, lol.

I'll be in my house with or without wifi and I still can't watch a video or even make a phone call without it being dropped. You're a million dollars company, use some of that money to connect to a good tower!!

Calling customer service, be prepared to be on hold for a long time. No one seems to be able to help. We received a shipment from T Mobile but the box had been ripped and taped. The Samsung Galaxy S 23 phones ordered were missing. They expected us to continue paying for cell service even though we don't have phones which we could use on their system. They said that their investigation would take at least a month. At the time of the purchase we were told that we could cancel the transaction in the first 2 weeks but later they said that they would not let us cancel because we didn't have the phones?? We have no proof that they even sent us the phones. There was no packing slip in the box.

I switched to T-Mobile because of the price. When I switched, I also received two phones and now my account is locked, and I can't switch back to my previous carrier. I can't believe that I'm downtown Portland, OR and have no cell service. I work in Healthcare and this is unacceptable. I've talked to T-Mobile about connection issues and they told me to go back to 4G instead of using the 5G. I asked them if I did this would I receive a discount on my bill because of a slower service and they told me "NO". I can't wait until my phones are paid off and I will no longer do business with T-Mobile. The old saying is true, and you get what you pay for.

I dislike T-Mobile! I never experienced high bills until I became a T-Mobile customer. Their representative are not very professional. They make you feel some type of way. T-Mobile is all about making money not taking care of their customers! I can't believe Sprint is gone and left me with this horrible service. I never had any billing issues with Sprint in all the years. T-Mobile is shady!!!

I have had a continuous issue with the Galaxy Z 4 phone. I am on my 3rd one in a year. The past two phones were still covered under warranty so they replaced the phone. I did not want a replacement, I wanted a different model but this was the no cost option so I went with the same model. For those not aware, this is a flip phone. It has repeatedly cracked in the center where it closes and eventually, the screen turns black and green. DO NOT GET THIS PHONE.

Open new acct with Tmobile wifi as advertised. 100-300mb for $40 per month total. Never got more than 50 but able to do work. Last 3 months service has dropped to not being any service. Gone thru 3 new modems and still nothing. Forget Youtube, online gaming. You get stuttering tv programs. Blurry. Have to do restarts 4- 5 a day. Master restarts. Nothing tech support overseas so no 24 hr service. 1 in 10 at tech support know how to check service. Have pictures on speed test with date and time but no way to show. They have overloaded system and can't give what they sell. Speed test now are 25mb to as low as 0.16 mb. Can do no work. Waste of time and money.

Good Morning. I have two lines on my T-Mobile Account, one is for my grandaughter. She is on a cruise and they sent the message to her phone of international roaming charges on the first day, they waited to notify me the next day when the bill was $883.00. She was able to use a family member phone to contact my friend who has an iPhone to let me know what was going on but by that time I received the message. Of course this put a damper on her first cruise. I did receive a $200.00 credit and I'm grateful for that but I still have to pay almost $1,000 which includes my monthly bill. I have to make the payment in two payments. She is a senior in high school who does very well, but we have a lot of senior expenses. I work with people everyday but I am very empathetic with the families I serve in a low income community.

I switched from T-Mobile to Xfinity Cellular service in August, however, T-Mobile can't stop billing because they say they can't find account. I have the Account ID and bill but phone representatives can't accept it without the pin that I don't have. Phone representatives state I should go to store while store representatives state I need to contact on phone. Because account was closed, the T-Mobile account site no longer exists and there is only a dead phone line associated with the account. Very frustrating and am now going to go back to store for 3rd time to try to get this resolved again.

I have been looking to switch phone carriers and decided to try T-Mobile. I have a co-worker that just switched to T-Mobile and he and his wife had recommended T-Mobile. As of today, I have been into Watertown, SD T-Mobile store 3 days in a row still without a new plan or phone. I have spent over 6 hours in T-Mobile over the span of 3 days. The employee I was working with on 12-26-23 had an account setup, but it was not the plan that I wanted and was not able to have my phone registered and setup because "Their system was down". The employee informed me to stop by on 12-27-23 and speak with a manager to get the phone registered. I stopped on 12-27 and briefly saw the manager (Ryan **) as he said he would be right back... 1 hour later and never to be seen again.

I initially signed up for a phone plan, but after 2 hours called back to cancel. I was told to destroy the s card (it was too late to stop it being sent) and that they would cancel my service, 11 months still being charged and not returned my full amount after no service given.

I cancelled my T-Mobile service and I continue to receive a bill. When I called for assistance, I was told there is no way to verify my account since I cancelled it. The customer service is horrible. They continue to bill you for service that you do not have. I spoke to a supervisor named Jennifer and she offered no help whatsoever. Beware if you sign with T Mobile because you will be charged even if you cancel.

We signed up originally in 2018 and have had one frustration after another. Of course the sign-up deal was great which included 2 phones and a monthly service price for LIFE on autopay with our credit card. It took over ten calls over a period of the first whole year to get the monthly charges correct and the rebates taken care of. Each call was far too long, and because there was no personal responsibility, no one got back to us with progress or assurances. November of 2023, after updating our credit card information by phone we were later suspended from autopay, penalized AND upcharged on our original monthly rate (promised for life). After talking with multiple supervisors, we were able to remove the late payment charges, but they wouldn't honor the original agreement for life. Integrity is not part of their brand. VERY disappointed. Record every promise, but still can't be trusted.

After months of being charged whatever T-Mobile felt like (anywhere between $160.00 to $210.00 a month, despite no changes to my account) and countless hours arguing with T-Mobile about my bill, I finally got fed up. In these terrible economic times, I came up with the money to pay off my cellphone balances. I returned the hotspot equipment. I thought I was done. I received another 500.00 bill from TMobile. They said to discard it. I rejoiced in the fact that I was FINALLY done with TMOBILE. Nope! They continue to harass me. They call. They send notices. They are charging me for my hotspot, despite UPS proof that it was returned and received by TMOBILE months ago.

Calling about becoming a new customer but the conversation quickly turned sour as Gabriel the specialist was obviously having an ** of a day. He got the right one today. There was no transparency on what to expect as far as over charges. That's their motto I will not do.

We were promised 4 different promotions/credits when agreeing to switch carriers from Verizon…It took DOZENS of phone calls to redeem every one, either because of straight up incompetance or simply withdrawing their promised incentive…We were able to redeem 2…They simple never were able to set up Apple+…and we settled for a 6 month credit instead of the year as originally described…T-Mobile is straight up refusing to issue the 4th promotion…$400 of “port-in” credits…The reason given now…AFTER we switched carriers and purchased new phones and watches based on their originally promised incentives…is that T-Mobile does not “stack” incentives…They offered $200 instead, suggesting we “split the difference”…

Be careful if you switch lines from T-Mobile to another carrier and you are on autopay with T- Mobile then check your credit card invoice or your bank account because I just noticed that they have been charging me full amount even though I switched to Verizon 2 months Ago. They will keep charging you till they get caught and then they apologize and promise to refund the money. There are many elders or gullible people who won't notice this scam. I hope they will get hit by a class action lawsuit for this deception. I'm very disappointed and frustrated with them. After 6 years of being a loyal customer then I get this scam after I switched carriers.

I have been with Tmobile 6 years and I have received the best customer service via chat and in person every time! Their reps are knowledgeable and efficient. They answer my questions about service upgrades, my bill details and much more. Today I had the pleasure of chatting with Alyssa about plan upgrade. She took excellent care of me! As a former retail manager for many years and now as a consumer I truly appreciate Tmobile! They will always remain number one with me!

I’ve been with T-Mobile for 3 years I check my bill every now and then and have to make corrections for taxes and fees that’s hidden! But the straw that broke the camel's back was when I recently realized my bill increased almost 100$. And when I reached out to T-Mobile I had a watch I was paying for that I didn’t have or T Mobile didn’t tell me anything about but was continuing to bill me for since June 2023 It’s Nov 24th 2023!! Wow I’m disgusted on how such services they provide and don’t even care to make it right completely! So unprofessional this was a setback for me! Thanks a lot T-Mobile

Spent 2 hours on phone giving social security number. Special security code was created with operator. Sim code numbers and my debit card number with ccid. All was used to set up another person account. T in T- Mobile stands for Thief!

I called T-Mobile to switch my service, my sales rep was Daniel and he was literally the best sales rep I've ever spoke to or dealt with in my 42 yrs on this planet. He made sure he gave 5star assistance and customer service. He made sure I got every discount and savings offered. I am beyond satisfied.

I tried making it work with T-mobile but from the rude in person customer service to the incompetent online line customer care, I have to switch to another peace of mind. I cannot believe that I am saying that I l spent a whole day going back and forth from t-mobile to another provider but I actually did spend a whole work doing this. And then being told on the phone by customer service reps that I need to go in person and then when I go in person they say I need to call online to get help because they can’t help. I cannot make this up! How is no one able to help at all??? I have an account and I am a customer at t mobile so how is it possible you cannot help me? I see companies just hire anyone these days. DO BETTER T-Mobile.

They have added insurance to my account without authorization. We have contacted them and after fixing the issue they continue to it again. They continue to charge us more than we agreed by adding services that we did not agree to or solicit.

I want to give a shout-out to Isaiah at the Sequim, WA store. He really put me first as the customer. I am a senior living on a very tiny retirement income. I also live in one of the worst locations for cellphone service. He helped me figure out how to use my phone and receive consistent service in a difficult situation. (Even a landline wasn't working.) And he didn't say, "You need a more expensive phone for this to work." (As had others.) Many thanks and much gratitude!

Every time I go to the store or call tmobile to consider an upgrade or new plan, I'm flat out lied to so that Tmobile makes the biggest profit. The unethical business practices Tmobile resorts to in order to make money is unscrupulous and shameful. Don't trust a word they tell you. Unless you have it in writing and signed, it's not true. Stomping on their customers to climb to the top will back fire for them. And it's a long way to fall from the top and hurts more. Once my promotion that I'm STUCK in ends, I'm done with them! The amount I'm paying for my phone and services is more than my car payment. It's ridiculous and so not worth it!

These people are incompetent at best. Save yourself some headache and skip the drama, waiting, and wasted energy by considering any other voice carrier. Life is too short for stupidity. I have never experienced such unhelpful behavior on such a consistent basis at such a high cost.

T-Mobile will give a $10 account credit when the customer signs up for AutoPay, which is a system where customers provide their Bank Account number from which T-Mobile can automatically deduct (i.e. Take) the monthly bill balance out of the customer personal account. This process is open to cyber-attacks where unwanted third parties may capture, steal or improperly obtain any customer's account number and begin to take unauthorized charges.

I’ve been with T-Mobile 20+ years and first off they go in my bank account and take money out of my account that I didn’t even authorize them to take out, then they give me a monthly bill fee of $175 and then they turn around and charge me $245 a month. They said they were going to waive a months service deduct the money from my account. Evidently they didn’t deduct it because now they just text me and told me my bill is $600. Come on that is ridiculous. If my bill is 175 a month then how can my bill be $600. They’re a bunch of liars and thieves.

I signed up for service and was told about a promotion switch and save. T-Mobile ported my numbers over (or so I thought) it wasn't done correctly... I never get a final bill from Verizon and I am no longer eligible for the promo and out $800.00. I contact executive relations and they refuse to honor the promotion! $800 right before the holidays...DOWNRIGHT ROTTEN! They also told me not all of the calls are recorded because I wanted a call pulled to PROVE I said I had a tablet. (the tablet line was the one that failed.) People make mistakes but make right on the mistake!

I moved from Sprint to T-Mobile and I had a Japan add which was promised to be kept for at least 5 years after the merger, but they suddenly stopped providing service and kept on charging me for over 1 year and a half. When I noticed that the service was suddenly discontinued, I asked to continue the service they said to use a week pass and they will refund me every month. However, the refund was only made for the first months and it stopped. When I asked for a refund or follow through with the commitment, they continued to tell me that they could not refund or continue the service. I asked for help in the local store and also a phone line, but they just continued to give me the manual answer, and they were not able to help. After all, I had to find another carrier to work with.

Associates not well trained, don't know what they are doing, providing wrong & misleading information. We have a family plan. My husband went to get a new phone. The associate made him change my son's phone number for some odd reason. The associate FAILED to add the phone insurance back. Weeks later I called T-Mobile, during that call I told the associate the ins. Had to stay. Now my son's phone broke, I called to file a claim and now they tell me I have no insurance. I went to a T-Mobile store and they tell me I do have insurance. Who do I believe? The insurance dept denied my claim because the device has no insurance.

Signed up for service, we enrolled in auto-pay. Auto-pay did not go through, they didn't notify us, then they turned it off of account & shut our phones off. Told I was rude & put me on hold for 5 min.

Been with them over 20 years. Service coverage has been falling off over the last few years. Replaced my phone many times, problem only got worse with each phone. Literally will lose service standing inside a T Mobile store. Can't believe I listened to you for all those years. Any other carrier provides better service. T mobile is absolutely trash. Coverage, customer service, quality, and affordability. Unfortunately all trash. Don't believe me? Just sign up and find out

I buy hot spot service for $55, I was told it will be refunded if it has any problems, but the second day I go to the store for return because the device they gave me is not functional. Then they said I have to pay $70 for repackaging for the process of returning. This is very crazy to refund $50 paying $70. Indirectly no refund. After several months they send bills to my home that I have to pay for each month's bill with the fee because it is not canceled, I told them the device is not not functional since the first day I did Not get any service and the service already blocked by T- mobile. So you supposed to refund my money but you didn't. And now you are asking me to pay for blocked service. They say I have to cancel the subscription, but they already blocked the service because the device is not functional either. They don't need to give the refund.

I filed a warranty claim for my phone because it is one of the Samsung flip phones THAT ARE KNOWN to have issues with the seam breaking and thus spreading into the bottom half causing the complete bottom to black off. Top half is completely unresponsive. I had no issue filing the claim but the store front would not honor it and REFUSED to give me the phone that was ALREADY THERE with my name on it to be picked up. This is terrible. If you have a warranty policy you should have stores honor that. What a waste of time. Now I have to file an insurance claim under physical damage when NONE OF THE OPTIONS apply to what ACTUALLY is wrong with my phone.

T-Mobile lied about the credits that they were going to give me a promised me for my service not working and me losing thousands of dollars and five to six days for the phone's not working that they would compensate me for a $500 credit. They never even gave me the full amount of credit they promised me in $99 device fee compensation credit also and they did not provide it. They basically just lied to me and then told me that they did not say they would do it and then told me they did say they would do it but they're only going to do it for a certain amount that they decide even though I was told numerous times specifically and it was documented that they were going to give me a specific amount of credit when they reneged in refused to honor what they said. It's a ridiculous trap of a company.

I have been a customer with T-Mobile for about 10 years. I added a line for my son back in March after shopping around for other service providers, I decided to go with the one I knew and thought that I could trust. My first bill was $171.00 with the new line which was different than what I was told prior to accepting the new plan. I spoke with a supervisor named Jellyane B back in June and she told me that my bill was fixed and I would be paying between $141 and $143 per month for my service. Every month since I have had to call in to request that the adjustment be made since I was still being billed $171.00. There were months when I had to make multiple calls to T-Mobile which quickly became frustrating. I would be asked to go over the original issue repeatedly and eventually, there would be a credit added to bring my bill back to the 140 something I was promised.

T-Mobile is strongarming customers in to giving up their banking information by removing a discount for auto-pay if you use a credit card. T-Mobile has proven over and over that they are incapable of protecting user data. My only options are to eat the $5 a month per line, or risk my personal savings and checking account money by handing it over to them. Credit card providers offer me protection in case T-Mobile gets hacked and my details are stolen, but T-Mobile want to serve my money up to anyone who knows how to breach a poorly secured network.

So I will start with the bad, Document, record everything (if legal in your area) and don’t assume anything! I looked into their service and signed up via phone conversation. Was given a very good rate with 2 lines of service, 2 new phones and trading in 1 phone. Quoted $70 per month after trade in. Received new phones, during activation was told rate would be $90 as plan I agreed to was no longer an option. I asked about paperwork for trade in and was told no trade in was associated with order (so I’d be charged, $830. billed monthly adding $34.59 to my bill). After insisting that was all incorrect I was told paperwork for trade in would be emailed (I’d get in 24hrs???) and line rate would show on first bill (1 mo.)

Where do I start with T-mobile? First, when talking with customer service at the onboarding stage, I do not believe I was informed that the monthly amount quoted did NOT include taxes and fees. So, to my surprise the 1st month's bill was at least 10% higher than expected. Then, the 2nd through 4th months' bill kept creeping higher. I called customer service and waited upwards of 30 minutes to be informed that during the first few months with T-mobile "my bill will fluctuate" for some reason that I still don't understand. Customer service rep. explained that the company needs a few months to "get the price adjusted correctly." What? The frustrating policy change is that starting in November 2023 you can no longer use AutoPay with a credit card. This is a significant monthly expense with our 5 lines, and the points and/or miles benefits from using credit cards USED TO BE one of T-mobile's selling points.

I was a long-term customer 20+ years. I had to change cell phone carrier after moving and their reception was so bad outside of big cities. I had ordered years ago reception amplifier that never worked. When I had to change carriers, they charged me $313 for a device that never worked and was offered to me for free since I was a customer. When I closed my account they sent me a bill and wouldn't deduct the crappy device and after being a long-term customer, I was treated poorly - would never use this company again - ever - bad service, bad reception wherever I went. Switch to Verizon if you have the chance.

Seems like when I try to get basic easy answers such as what does my caller ID show as...it takes almost ten minutes and long monologue answers by reps saying excessive info. and asking if I am married, etc. This is poor training and due to reps in third world countries not knowing how to work with other cultures. Then when I try to explain something in reply they take 2 min responding before even addressing or getting to next step. It's horrible and has been an issue that has gotten worse. I just had to hang up. Don't bother calling T Mobile unless you get a hold of English native speaker.

My S22+ had all sound on the phone go out. Just bad static and some garbled sounds. I was told it was still under warranty so they shipped a new phone to the store. I go to pick it up and it's black! I have a pink phone! Why the heck would I want a black phone??!! Plus, it's a refurbished phone, it's not even a new phone! And it's BLACK, it's BLACK! (reference Bride Wars). I was basically told that it gives me a working phone so I should be happy. No, I can't find a black phone in my purse! I know it's a first world problem but this is not a warranty! Like new, different color is not a warranty - and, no I am not glad!! You gotta do better T-Mobile! This sucks!

I opened a business account and somehow my PIN became invalid. I couldn’t call in to make payments and my service was disconnected. I finally came into the store Aug 2023 to pay off my devices and completely part ways with T-Mobile. I'm trying to switch providers and it’s November. My devices are still locked and I’ve literally been in the store all day trying to verify my account. Moving my whole family from T-Mobile.

How would I rate T-Mobile? 2 stars. Only reason I do that many is the over the phone experience. People over the phone seem to generally try to help. In store experience, well if you are not there to purchase anything, well why do they care how a person is treated. On 10.31.23 my daughter came home, her SyncUP watch wasn’t working, white screen. Called spoke to a young man who transferred me to another to get the replacement ordered.

I was a Sprint customer and switched to T-Mobile, during this transition period a promotion came where you give your old Iphone and get $850 billing credit, so I gave away my daughter phone to get this promotion and followed all the rules and procedures, after some later I noticed in my online bill that I don't see this credit attached to my daughter phone line and found out T-Mobile never acknowledged, when I noticed after some time and reach to their Customer service, they accepted their mistake but said, "Sorry we don't have any means to put back this promotion for you to start getting credit on your monthly bill,'' basically they took away my iphone, and I lost $850.

My payment was auto debited from my checking account on the 15th of each month. I cancelled my service with T-Mobile on October 17th. I also cancelled my auto draft as I thought I would receive a credit. In fact I did have a final bill, it was $103. 87. I did not remember my 6 digit pin so I was told I would have to go to a store to make the payment. Due to life it did take me 2 weeks to get to a store but I paid the bill in full on Nov. 1st. On Nov. 8th I received a notice from Southwest Credit Systems that the bill was due. After only 2 weeks T-Mobile sent me to collections, I thought you had 30 days to pay a bill. I was with Sprint/TMobile for 20 years and never paid a bill late. I will never use T-Mobile again. This is outrageous, SHAME on you. I will be sharing this negative experience on every social media platform and I will leave this review EVERYWHERE, I am so disappointed in this company.

We've been Sprint customers for years. T-Mobile bought Sprint. Gone: $30 discount for autopay using credit card. T-Mobile outsourced customer service and services. It's a completely different company now.

I was a Spectrum customer with both 2 of my cellphone lines and the internet service. I was promised a very affordable phone plan with a phone upgrade for both of my phones if I switched over from Spectrum to T-Mobile. And so I did, and every month that passed by, I experienced an increase in my total bill because they told me how they originally signed me up for the wrong plan which I didn't "qualify" for, even though it was their mistake. None of their sales reps know how their policies and promotions work but they will sell it to you, telling you all kind of stories in that moment just to sign you up. Then you have to deal with hours and hours of arguments with different customer care agents just to get things right, but it won't because they will tell you it was a mistake and there's nothing they can do. Zero accountability. So much headache and time lost. Plus the extra $$.

I had been with them 9 years. Had one of the best plans.. They ** me that I would save money if I changed my plan and then everything went to hell after. Now I was trying to purchase a smartwatch for my daughter birthday they said I'm not eligible because I has canceled one of the lines before within 90 days which makes no sense. I would look into change to their provider. I don't recommend it to no one

Reached out to TMobile customer service. Asking a question on when the monthly installment for the phone will be done. After 20 mins, cust rep kept saying, "We are working on it." Still did not get an answer.

In June 2023 I went to T-Mobile in Vista, CA and had 3 phone lines transferred from a previous device. I was sold a plan with following promotions: Pay two phone lines and get third for free, pay one I-Phone and get second free, and with promotion get Samsung phone for free. I paid taxes for the free phones. I was told the bill will be about $130.00 per months. The amount was more than I paid by previous service provider but I thought I can afford paying $130.00/months.

Canadian snow bird are not able to get internet through this company. Discrimination to us Canadians. I was even willing to pay. Upfront. But because I do not have social security number they will not even work with me. Very unsatisfied.

I have been with T-Mobile since they bought Sprint. My pricing went up like crazy and when I upgraded to a new phone I was told my monthly bill would be $32 because I put more money down. My bill has been $140 and every time I reach out regarding it they tell me because I have unlimited data, etc that’s why it’s that high. I’ve had unlimited data since my very first phone and before I upgraded I was paying $70. How is it that I put MORE money down and never changed plans yet my price went up an extra $70? Then they are telling me my payments don’t go through after it’s been verified by my bank that it did and after I already made the payment I was told to make by customer service, just to get a phone call that a payment didn’t go through and the minimum amount I was told was wrong.

I took advantage of promotion to get a iphone 13. Traded a 6 month old galaxy s21 fe towards. Tmobile never gave me the promotion and is charging me full list price. I have called many times and they won't help. Meanwhile they took my new galaxy s21 fe.

I wish I stayed with Verizon. T-mobile is a joke. If you plan on using their service make sure you take 3 days off work. They sell you a phone that can't even get coverage 1 hour away from town. I tried to take back the phone. The lines are so long in every store, I'm a driver on call. I can't do this everyday. I just want to cancel my service. When you do finally get to talk to someone, it takes 45 min to tell you to call customer service. I did that, after being thrown around to 5 different people that talked so fast you can't understand them, they tell me, "Oh you have to go in the store." Every store is a 6 hour wait time no matter where you go. Don't ever use this company! Metro is better.

T-Mobile’s in-store customer service left me feeling frustrated and disappointed. I visited the store to replace my internet router, but the staff refused to help me, claiming that the router was defective and that replacing it would hurt their numbers. They told me I would have to go to corporate or mail it in and wait for it to be shipped. I explained that I needed internet right away and couldn’t be without it for several days, but they still refused to help. I have a business account with 12 lines, but they didn’t seem to care about my needs. The customer service specialist was rude and unhelpful, and I was left without internet for several days.

T-Mobile is nothing but a bunch of criminals. I cancelled my service with them. They told me I had a $0.00 balance but yet they kept taking money out of my account. Because I cancelled on the first day of the next billing cycle, I have to pay for the entire month of service I don't even have. SMH... On top of that I got charged for the phone I only had for a year that cost under $200 to begin with. But yet 3 people told me I have a $0.00 balance. Crooks.... Nothing but crooks.

Philippine T-Mobile Customer Service, WARNING, they are not clear in what they offer you, your account can be overcharged. Services added that you did not request, add phone lines under promotion and you end up with more phone line than you need, the truth is they will tell you what they need to close the sale. When you find out they made false promises you can be on the phone for hours. They will transfer you to another agent and then he/she ask the same questions, keep you on the phone for hours wasting your time and finally they transfer you to USA and then your phone or account issue is fixed. Maybe I am wrong blaming the Philippine Center, possibly the issues are a result of management pressure to meet sales targets and call volume requirements.

So T-Mobile can NOW automatically limit an Apple user from texting links, videos, etc. by marking you as sending spam? Mind you I was texting these links to both of my sons on A FAMILY plan. Nothing was reported as spam. Just T-Mobile deciding it was spam and then saying there was nothing they could do to remove the spam block????

My credit card was charged for $325 after I transferred my line to other provider. I have called months after months and no one seems like knows why this amount was charged and how to get reimbursed. Would highly recommend removing autopay prior to canceling services. Every time I call they need the PIN and their system does not recognize the PIN. I held for an hour and they just hung up on me.

We tried upgrade our phones and T-Mobile was not able to transfer the phone number. I have been with them for 15 years and been trying for 10 days to upgrade phones. I have spent over 15 hours on phone with customer service and several trips back to store. All I get "I appologize" and "I'll elevate the ticket". My next stop is another carrier.

Issue #1: I had auto pay for my invoices so I didn't receive a statement each month. I wanted to print my most recent statement from their website, but was unable to do so. I called customer service, and low and behold they couldn't do it either. They had to contact their billing department to request a statement be mailed to me which took several days. In this day and age of accessing information online, this is just crazy.

I was with T-Mobile and had multiple issues with them. First they offered the ACP program then they backed out and to offer it. The service at my house and many areas was terrible. When I finally decided to switch they wouldn’t allow me access to my account and charged me for a full month. They refused to credit my account for the time I wasn’t with them.

I had Sprint but then T-mobile bought them out. Transferred on its own a few years ago. Everything seemed to be ok until my IPhone 7 died, faulty battery. I have Assurant insurance through T-mobile. $15 extra on top of regular bill. $86 total. First off when you call customer service you will get no one that works in the United States, all customer service representatives are in the Philippines and can barely understand English. When I asked for a supervisor they told me that is not possible anymore. First of all unacceptable, why is an American company employing people in Third World countries is beyond me, America! So I requested a replacement cell that was promised to be delivered in two business days, it took seven full business days to arrive! Again unacceptable and lame.

T Mobile used to be a decent carrier through the years and that has drastically changed over the last year or so. Their constant malfunctioning service (specifically hotspot and connectivity) is not worth dealing with for a lower price tag. I have called their customer service numerous times a day which is mainly located in the Philippines only to be greeted by laughing individuals (some even sound drunk or high) that can barely understand English. There are no supervisors and you will be fed a bunch of bogus stories about why nothing works. STAY AWAY from T Mobile. The outsourcing has greatly contributed to the problem!

T-Mobile is the absolute worst company I have ever seen in my life. Pay for a warranty that you cannot use. Will tell you one price and then give you another 1. Highly recommend not using this company, go with another one. No one in customer service will help you. I wish I could give a lower score than a one.

I've been with this customer for many years! Not once did I ever, ever ask for help not even when the pandemic. I just got laid off in May and I was short 45, and got my service disconnected. Got charged 60 to reconnect it! More than what I freaking owe! They can't work with me! My bill is already $376! And they couldn't even help! They suck!

T-mobile has made one mistake after another on my account resulting in an overcharge of $320.00. Also, when I purchased my phone, I was given a sim card for a free line if every I needed or wanted to add to my account. (FREE) line. I have reached out to their customer service department 3-4 times and on the phone for at least an hour each time. Every time, the tech told me the issue would resolved, A credit would be added to my account, and the second line would be taken care of. I have finally elevated and spoke to a supervisor with no avail, they want to credit me back only half of what was originally charged. They are ripping me off saying I was being charged for a second line since 2022, I never had a second line nor have I ever called to add one until Aug 2023. No resolve from T-mobile. No compassion, I have asked them over and over again to go back and check all of my conversations and again with no avail.

I would've recommended T-Mobile to anyone as of the 25th and prior. An issue that was indeed my fault was how my horrible experience was started. I called in to try and rectify my error and the lady seemed wonderful and "helped" and turns out that was all lies, the next one tricked me and lied. I felt uneasy with his way of handling it and called back to let them know how I felt uneasy about what he said and that's when I found out the lady prior to him had lied also. I asked for recordings to be pulled up of our convos and Of course, they magically didn't record.

T-Mobile Is a horrible provider…I wasted 2 days on the phone with their customer service and activation teams after they promised that my number would be released and cleared from my ex-wife's account. They claimed that she did not pay the bill. They took the money from me, I am no part of her business but the condition to clear the number was that I paid the money to get my number released…. But after wasting my time unlocking my credit report and taking a hit to my great credit they told me that I could not have the number that I had for the last 23 years. A total waste of my time. No one spoke English and no one could give me an explanation and now I must go to my bank to fight to get my money back, for a business that isn’t even mine. Will never use or advise t mobile to anyone. Very shady business practice and unprofessional how I was treated…

My service was canceled due to a late payment. I have the unfortunate experience of having TMobile as my carrier due the the Sprint acquisition. Prior to the transition, I has been with Sprint for over 20 years and experienced 3 star customer service initially but over the years they improved and elevated the customer experience to that of 5 stars. Exceptional progress. That level of customer service came to a screeching halt since the transition.

I recently signed up for T Mobile phone service, and this is by far the worst customer service I have ever seen. You have people answering the phone lines from the other side of the world who don't know what they're doing with long massive wait times on hold. Never again! This is the first and last month I use this service. The rep at Walmart tried to lure me in with this phone special, but none of it is worth it. What a total nightmare and mismanaged incompetent mess.

I took the T-Mobile family plans. lady name Lisa store in Jackson Height Queens NY. She said I will get charge $140.00 every month if I pay with auto. Then I did auto pay every month with my credit card. After month I get charge over $155 and more. This is scam company. I should check the review before I buy from them.

I canceled and still getting billed with $150 monthly fees with the bill showing no lines. When I call in they say they can't help since I don't remember a password. First off who remembers all their passwords and also why save a password for somewhere you don't belong to. I go to the store (2 of them) and same thing. Call customer service and same thing. They won't help so now this is illegal activity billing someone that canceled. Ever since the old CEO left this company has gone downhill and no more customer service as why I went back to Verizon. Crazy how poor they treat their customers at this point so now have to sue this company.

They won't let you remove the add-ons that they chose for you without even letting you know. Total scam house. You cannot do anything online and everytime I call, they force me to go to the nearest T-Mobile for smallest things.

T-Mobile has the worst service ever!!! And then on top of that you have to wait on hold for long periods of time when you're contacting them. I've been trying to set up an online account for 3 months now and it's always some ** with them. Not one customer service rep I've spoken to has been able to help at all. Whatever you do, Don't Get Cell Phone Service with T-Mobile.

They drop calls, I paid for my phones upfront in cash then found out they are charging me monthly too for phones I own. That took forever to resolve and if you want to waste time they are awful... Then we move our numbers and cancel the account with them. Then they send me a final bill and it get paid in days. Then I get a collection letter within 30 days for a different random amount, then I call T Mobile back and they give me a different number that is owed and even with the letter and the copy of the check to them they can't figure it out. STAY AWAY. BAD MESSED UP COMPANY.

Tried to resolve an issue with customer service but they refused. Here for the past couple months my service has been spotty. I've been with Nextel/Sprint/T Mobile for 30 years and never dealt with this. You'd think they would be a little more lenient. Needless to say I'll be switch phone providers.

Tmobile is a scam company. I had an account with them for years. When I finally paid off my phone, it showed it was unlocked and paid on their website, yet their 3rd party barely English speaking reps kept telling me I owed over 100$ when I called to cancel my service. They refused to connect me to a manager and I called multiple times and each time no manager would talk to me. I told them I’m switching carriers and they continued to bill me for 3 months even though I quit using their services that day. Then they take me to collections where I dispute it, get it proven that it’s not legit, and then they use a different company to charge to my credit score again!

Tried porting a number I had for 14 years to TMobile. I paid the fees and left the store. They said the number would port over in a few hours. It never did. For an entire month I had lost all phone and texts to that number. I don't think I made more than three calls and that phone and even after cancelling, and paying what they told me was the final bill, they apparently charged me 102.92 afterwards. I never received a bill, a text, or an email. Next I get a notice from Experian, that we have a debt in collection, a day later we get a collection notice in the mail. I called TMobile, and not only were they amazingly rude,,, but they insisted that they wanted their money, even if I never used the phone. The best part is that they added additional fees, to sweeten the deal. Buyer Beware!

Cell phone coverage and customer service are top-notch! I recently switched to a new carrier I instantly regretted it! T-Mobile has customer service in AMERICA where I can actually understand them! The coverage is way better than the other carrier. I came back to TMOBILE and they made it all seamless! 5 stars compared to the rest!

Don’t go and call in to make your arrangement because it will not come out automatically. It has to be manual and they don’t tell you that when you normally go online to set it up and it manually comes out and then they will rake you over the coal for every dime they can suck out of you within a two-week timeframe knowing it was never stated at the time of arrangement. It’s like a screw you for not knowing yourself.

I got stuck with T-Mobile when they merged with Sprint. Coverage for calls/data was the worst– they blamed it on high network traffic but I would be sitting next to friends with AT&T, Verizon etc. – they would have service/internet & I would have nothing. Finally made the switch to Consumer Cellular – 2 of my 3 phones there was no issue to unlock & activate. My S21 showed unlocked to T-Mobile my phone had a message, "Please contact Sprint to unlock your device.” After spending over 6 hours on the phone cumulatively, receiving conflicting & incorrect information – the issue STILL is not resolved.

I went into my local T-Mobile store #5558 located at 5807 Kanan Road in Agoura Hills on 10/21/2023 to do a warranty exchange on my phone. The manager on duty that day, he identified himself as "**" when asked, took my phone and charged me $5 for the warranty exchange. My old phone was in good condition and he affirmed that it was in good condition and nothing was wrong with it. We proceeded to try to transfer the data from the old phone to the new phone but had some difficulty with the transfer.

I've been with T-Mobile for 20 years, ever since I told Verizon to take a hike when they tried to charge me a made up $500 roaming fee. We upgraded our 3 phones in December 2021 at $800 trade in value per the store, but were only credited $300 total for all 3 devices!!!! Store said call the company to have it taken care of.. When I called the customer service, they said they can't do anything cause we did it through the store, so they have to fix it.. After going back and forth for few months and realizing they don't have any interest in fixing their screw up, I decided that this will be the end of it..

Apparently, the CHAT folks and the people providing customer "service" on the phone are taught to LIE. Everyone "really wants to resolve the issue"...But NObody ever follows thru. Over the course of numerous attempts to get info....Conflicting info is given. SAD "service". Company has really good cell phone service but the POOREST customer "service".

T-Mobile is below one star. Account is blocked from customer service or actually any number with regards to t-mobile. When calling customer service we are put on an eternal hold. If I call from another phone once it's established that it's our account then the automated answering system says goodbye. I am trying to cancel one of the our lines and keep one on until I can pay T-Mobile back and then cancel the other line. I am also trying to find out about charges to our account that I don't think belong there. So the bottom line is I am not able to speak with anyone regarding our account. This includes if I go to a store. We have been with T-Mobile since 2002 and would never have left except for what's happened.

I've been with Sprint or T-Mobile for many years. I attempted to upgrade the phones for my family. I went to the local store and spent an hour before being told that if I waited one week my trade-ins would be more. I went to my app and the updated trade amount was already in effect. Store said they could not honor that. I waited the week and went back. Two hours in the store and they upgraded one phone. The other phone was about to be upgraded when they told me that I would have to put down $1000 to get it, because my finance credit limit was $300 from max. I was told it was an algorithm on how they determine that. Mind you that I could walk into a dealership today and get a $70,000 vehicle financed but I can't finance a $1000 phone.

I have been with Tmobile for almost 8 years. I missed a payment arrangement due to a death in the family. Was guaranteed my services will not be suspended. Well they are suspended and they will not honor the guarantee they gave me. Basically saying pay phone bill or don't have phone but all my money is tied up in travel and hotel due to my mother passing away and they know this when they gave me a guarantee. I highly do not recommend them at all. They lie lie lie and very rude.

We have had T-Mobile for Two years now. We got 1 iPhone 12 Mini get the other free. I have finally paid both off and was so excited to finally get our upgrades. I had spoken to a few different T-Mobile representatives regarding my upgrades. I made sure that I paid off the entire balance to get the most out of my trade ins for our upgrades. I was worried if I waited the value would depreciate when the new IPhones came out. I was assured that I would still get a great trade in amount for our 12 minis.

Yesterday, my phone stopped working and I went into my local T-Mobile store to order a replacement. I'm not even going to say which once since I have had the same experience at just about every T-Mobile, so it's not the workers' faults. Since I had Sprint and they were amazing about that stuff, I thought I would be able to get a new one ordered in store, but they sent me away with a website to file a claim that took me to a phone number that told me to call another phone number, and this seems to be a lot more complicated than it really has to be. I don't see why it isn't easier to get a replacement, and why you have to make it so complicated and keep sending me to talk to different people that ultimately lead me back to where I started.

THEY MAKE A MISTAKE AND I HAVE TO PAY FOR IT?!?! November 2022 my husband and I tried to change our service from Verizon to T Mobile. After spending 6 hours at the T mobile store we were told my husband's number could not be ported. We went home and found the service didn't work well on my phone at all and cancelled the whole transaction to go back to Verizon, T Mobile kept sending me bills for $0 balance until July 2023 at which time I received a Bill for $60. I called and was told by T Mobile it was a mistake and to throw the bill away the account is closed..

I was calling to try to activate a free sims card I had got and they kept asking me for my account information and my phone number which I don’t have either!!!! Why do I have to have an account to be able to do anything with, like I can go to att and straight talk and don’t have to have an account…. I recommend not coming here for any cell service or internet service!!!! Highly disappointed and highly frustrated!!!! You can go anywhere else and have better experience and deals than coming here!!!

They charged to for a service $50/month which was never activated for last 1.5 yrs and then told me that they can’t do anything. I should have read fine print. Please check what they are charging you carefully. They can get you with autopay and before you realize something is not working they won’t return your money.

Dropped calls continuously, won't send text sometimes. It's seems like it's one thing after the next with this company. It frustrates me so bad I am ready to pay off my 2 year agreement and go elsewhere.

I've been with this T-Mobile company for many, many years with all family, paying on time and never had any late payments. I ordered international data service, but my wife is traveling overseas. Ordered twice online looks like paid twice never received confirmation, service not working at all! BIG THANK YOU t-mobile. I called t-mobile the day before evening time and waited on the phone for 58 minutes, The next morning called four times two times after approximately 30-40 minutes was disconnected. Still waiting to get my order completed on the phone with t-mobile 2 hours and 8 minutes, no answer! Looks like that company was canceled. Time to change mobile service provider! BYE - BYE t-mobile!

On October 7, 2023 I went to a T-Mobile store located at 3506 Capital City Mall Dr #214, Camp Hill, PA 17011. I went into the store and ** helped me. ** told me about a promotion and a trade in value. ** asserted to me and multiple other people including the account owner that the promotion they were running was for $350.00 PLUS IN ADDITION the trade in value of the old phone which was valued at $260.00 for a total of $610.00 being applied to the new phone making the installment payments a total of $24.58 monthly.

T Mobile sold me a lemon and what's more is they admitted it. The phone is garbage and they won't take it back. Their service is crappy and they lied to me just to make the sale. T-Mobile New name is Theft-Mobile.

We had been with T-Mobile for 13 years. We switched phone service from T-Mobile to Att recently. T-Mobile charged full amount for the service they didn't provide and they didn't want to refund money. There was no contract. I am so sad to say that T-Mobile rewarded me at the end by charging my credit for the service they didn't provide. I don't know if it is legal or not. Please stay away from this company.

Very upset!! T Mobile and their service has been delayed my life many times. I tried to unlock my device when my phone was already paid in full and they lied saying that they did and when I tried switching to another carrier I found out they never unlocked my phone. I stayed 72 hours without line/ connection because they lied about it and had to call them again, spent at least 4 hours going to Apple store trying to unlock again because that’s what they told me to do… Their line is horrible, it was always out of service many times. They put me on collections too when I bought an iPad from them. I told them to transfer to my husband at the time for it and I got the blame for it. They ended up not transferring and they put me to collections… Horrible horrible carrier, run away from them!!

I'm switching from T-Mobile to Pure Talk, only because it's less expensive. My phone was locked during the transfer, so I had to call T-Mobile to get it unlocked. The time on hold was very short. I spoke with Tish, who is based in South Carolina. She was extremely friendly and helpful. She got the phone unlocked and I completed the transition. We need more people like Tish helping people!

The customer service at T-Mobile is horrible; they are not for the customers or the military as they claim to be. I have been a loyal customer for over 14 years and the treatment I receive is awful to say the least. T-Mobile could care less if your phone is connected to your cardiologist. T-Mobile is nothing more than fake promises, liars and money hungry company! None of the agents are on the same page they notate your account sometimes. I have been told they would give me credits never see the credits on my account! The service is crappy, phones work have the time, call in to report the issue but never resolved but still want you to pay for service you never got!! Do NOT go thru T-Mobile. It will the biggest mistake!! 14 years for nothing!!

They have the worst internet and cellphone service ever. We've up the T-Mobile 3xs. I don't receive all my texts, my calls drop, I don't get all my calls. My internet sucks. It's been 5 months my bill still hasn't received credits. They do nothing about it. They can't fix my phone. They do not care. I've talked to numerous people trying to fix my service. No matter what location I'm at my service sucks and it's not just in my phone. It's on my kids' too. I've lost too much money with this company using their horrible cellphone service. DO NOT USE THEM.

When you make a call on WhatsApp in another country they have the right to drop your internet without letting you know and charge you like a international call.

Called in on 10/10/a023 to get a 2 day extension due to the strike. The representative solution was to borrow it from a family member to avoid paying 20 per line. Will definitely put the word out to fellow UAW Members in my local about T- Mobile.

Tried to cancel and the individual on the line pretended not to hear me multiple times to get off the phone. When I would press a number, they responded so I knew they could hear me. DO NOT USE THIS COMPANY.

They send me at least 12 texts a day, whether it a verification code that I don't need, a tip about my phone, or some survey they want me to take. It's very irritating! You're my phone service provider, we're not friends. Quit sending me text.

We switched from Verizon to T-Mobile and it was the worse decision we made. Connection issue or lack of. Drop calls, no connection, choppy connection is ALL the time. We have completed all the necessary updates, restarts, resets, etc. and NOTHING helps. I have spent more time calling and complaining to customer service than I do with my customers. This has affected our business! They are full of promises that they can’t keep. Calling Verizon today to switch back!!!

My interaction with this company was by far the most unpleasant experience I've ever encountered. I decided to terminate my account with them and settled all outstanding balances. However, I was surprised when I received an invoice for $715 from them later on. I made two separate calls to their customer service, spending a total of two hours on the phone, during which they assured me they would rectify the situation and acknowledged that no payment was actually due.

I have been with Sprint for 20+ years now T-Mobile. I was shopping to see if I should switch to ATT with my wife's legacy plan or have her move with me on my Sprint legacy plan. I called the T-Mobile customer services line as I was shopping for rates they told me that I would get a 20% discount if I went to a different plan and I could add my wife. They send me a link I fill out the information. T-Mobile sent me an email to call they confirmed it's 15%.

I switched to AT&T because it will be cheaper for me. I then got a charge on my card for service for a watch I no longer have. Why would I leave a watch on one carrier and have a phone on another carrier? This charge is Fraudulent, shouldn't everything been taken off the old account when I switched carriers and not just the phone? I mean I switched so there is no reason T-mobile should still be charging me any money. I can't even get into my account to see anything so obviously they closed the account so why still the charges. I called and they said they couldn't get into the account. Can't they use your last 4 of your social to look it up? These charges are bogus and I will be looking into this further. If I get any more charges I will just have more evidence. Not happy with this at all.

Customer service in Philippines, they cannot create a memo on the customer complaint. They cannot issue a confirmation number. There is no email address or a method to upload a document to support your claim. They charged me for 12 months for an item returned with in 2 days. T- Mobile is one of the flagship service , but why this nonsense customer service. Each of my calls to the department ended up with uncertainty. After UPS delivered the item at at the T-Mobile TMO GRC DOCK at Fort Worth- TX 76177. It was misplaced and they charge me full amount and not ready to pay back. This is a dirty practice for a reputed company like TMOBILE. Please improve your process and practices. Also improve your 5G.

Hold and Wait times. I first called T-Mobile to port a number over from my employer to a new T-Mobile account. This simple task took a crazy amount of time. First, initiated a call on 9/25 in the morning 11:23am and opted for a call back. Only to be called back and hung up on in the afternoon 3 hours later. So I called back and was put on hold for another 2 hours. Finally, managed to talk to a service person about another 2 hours later. That call ended at 7:19pm. T-Mobile needed more information and agreed to call back at 4pm pacific time the following day to insure I wouldn't need to wait on hold like I did.

I was with Sprint for 10 years before this buyout and I'm disgusted! T-Mobile is trash and I'm definitely going to another provider as soon as I can! I set up a payment arrangement due to being ill and not working, T-Mobile pulled the arrangement before agreement date and won't issue a refund! T-Mobile is trash!

I have had too many issues to name. Bottom line, the service that they provide on a consistent basis is poor. As a consumer I expect more because their competitors, especially Verizon, provides it. I was convinced by the store manager and commercials that T-Mobile was better so I switched. I have had to call T-Mobile so many times to report issues that were not resolved. They had my Sim card then my phone then my phone again. I can't make calls or use the internet unless I'm around wifi. I just have the time or patience to deal with all the inconvenience. I'd rather pay more money. Will not recommend to anyone.

My husband and I were Sprint customers and then they merged with T-mobile. We paid off our phones and went in to get a cheaper plan because we didn't need everything that plan offered. When we were in store they offered us a plan with way more benefits for only $20 extra a month. I should've known that something that sounds too good to be true, probably isn't true. We decided to go with this plan (5g plus or whatever) because we got new phones and Netflix and Apple TV that we already paid for. The guy did all of this math in store and told us only $20 more than our current bill. The month after (September I believe) our bill was way more than it was supposed to be. The lady said it was partly because of the promos and because they charged an activation fee even though they weren't supposed to. She gave us a discount for the month and her manager cleared a 20% discount for the entire life of the plan, bringing our bill down to $250 a month.

I closed my account to port over to another carrier, and it was the worst experience I have ever had. They argued with me for over an hour and could not explain why they could not refund the money ($170) they owed me from being charged after I closed my account with them. They said it was the policy for them to wait 30 days before refunding me. I asked where in the agreement/policy it stated that, and they could not tell me... because it did not exist! They were helpless to assist me, and said they couldn't even send me an email to prove anything. They weren't allowed to send emails! I asked for a supervisor, and of course there was not one available, even though I was on the phone for over an hour.

Placed an order online a week ago. T Mobile has not even processed the order. I was told when the order was originally placed it would take 2 to 3 days for delivery. It’s been more than 6 days now. When I called in they couldn’t even tell me what was going on or why my order is on stand by and not fulfilled. They have such an attitude when you ask for a reason it’s terrible. I’m elderly and decided to cancel my old phone service after the date I was told I would have my new phone with t mobile, now I have no phone and lost my number and can not port anymore. Great way to start new service with them. I would definitely not recommend them to anyone!!!!

The service is terrible. My husband has straight talk still and it's SO MUCH BETTER. This company is a total let down for everyone on our family plan. Working on switching back, but we're drowning in fees.

Yesterday I went to the Glades T Mobile store in Boca Raton and was assisted by Mr. Kirk **. Very attentive and knowledgeable about excellent products and services. Thanks to their time and management we were able to have a very good experience with T-Mobile. Thank you.

Since T-Mobile merged with Sprint the service in my neighborhood has been awful, in my house it’s worse. Dropped calls, no service, the list is ongoing. I finally after multiple requests to resolve this decided to switch to another provider. I switched at the beginning of my bill cycle. They charged me for a whole month. I called once I got a late letter (never received a final bill). I called and they said I paid late, I advised I canceled and wasn’t paying for a service I didn’t have now couldn’t access. The supervisor Kim, stated that I paid late and would have a late fee and they prorate and I would be charged for a month.