T-Mobile Reviews

Worst company ever. Added a data line that the representative says is only 20 a month but in reality is 75 a month. I tried to cancel the line to save money once and was told that it only costs 15 a month on the new promotion. But that's 15 to have it added to the plan with an additional 75 a month as showed on my T-Mobile account. People, pay attention to your plans or you'll get played like I did and pay extra for no reason.

I opened T-Mobile's app on my phone to pay my bill. The payment did not go through. I called T-Mobile and asked if they received my payment. The customer service rep charged me again without my consent and my bank paid out my payment twice. I was told misinformation that my bank would find out the problem. No. I called and the bank said they paid T-Mobile twice. Called T-Mobile again. No reimbursement. No payment back in my bank account. T-Mobile is a horrible company with very poor customer service.

My service was interrupted during a time when all my power was out at my home. So my phone was all I had to reach out. I called T-Mobile 8 times, trying to get help. I kept getting a rude disrespectful guy name Ricki, and a Tonya ** who told me she owned T-Mobile, and that I wasn't going to get anybody else but her. Even when I made 3 payments within 1 hour, my service still wasn't reconnected. All they did was add 40 per line in reconnect fees, and never called or responded to their horrible representatives. T-Mobile is a horrible company.

Signed up for service with this company but was totally disappointed with the results of their sales talk. We were promised a free tablet when we signed up for service with T-Mobile and the lady we worked with told us that we only need to pay for the tax for the tablet only to find out later that we were being charged $10 a month for 24 months. Then, we ran into all sorts of problems with their service and billing process. We were totally disgusted as it showed the left hand didn't know what the right hand is doing when you call for help.

Tried to make online appointment to buy, set-up phone (iPhone X) and switch from AT&T. Could not make in store appointment ONLINE. Phoned and that was DOWN on weekday morning during business hours. Checked Yelp. Bad reviews. This tells me ALL I need to know about T-Mobile. Will spend the $1,200 for the phone and $100/mo fee ELSEWHERE.

Just lost a lot of respect to T-Mobile. Trying to fix few issues with Note8. Some software questions and connection with Samsung Gear VR problem. I was really surprised when first associate said he never heard about Virtual Reality and Samsung gear. So I ask to let me talk to someone who knows. Four people!!! No one knows! I ask them, where you located (heard strong accent)? He said near Manila, Philippines. All four representatives showing no knowledge, providing no help! T-Mobile got so cheap, hiring third parties from third countries, even they raise my bill $70 without clear explanation (still working on it, not easy). T-Mobile used to do phone trouble shooting remotely, people from Philippines saying they don't have this option. Very disappointed!

Worst phone company ever! I moved to this country last year and I have never seen such a disorganized and disrespectful company as this one. I had an account with them for one whole year in which I didn't fail ANY of the payments, so I had the "benefit" to switch to a better plan. The last plan was supposed to be canceled, AS THEY TOLD ME, but it wasn't! I started with the new plan but they, without notifying me, continued billing for the previous plan!!! I never received any bill over the mail or anything, not even an email until a COLLECTION company contacted me! Now, I have to pay $596 for something that was supposed to be canceled or my credit will be affected. Definitely NOT RECOMMENDED!!!

I joined T-Mobile with my friends and family here in New York. Apart from some bad reception and some glitches here and there I didn't really have any complaints. I was only paying $40 and for that I was happy... Until I wasn't. A friend who was the owner of the account moved to London, so I wanted to take the ownership of the account. Well here is where it all began. We needed to call at least 6 times before they said they are moving me ahead as the owner of the account - but that was not the case. I just had a separate account now and my own plan now with a bill of 75%. We called at least 15 times to try to resolve this but in the end I was just put back into the old family plan with my friend being the owner again - right where we started.

I switched to T-Mobile a week ago from AT&T which was a true mistake. Had their horrible service and after 3 days went back to AT&T. My husband and my phone did not work calling him his phone never rang, he never got text or voicemail messages, nor did I. Took phone to store and purchased an LG K30. Ughhh couldn't even get online. Dealt with the store and the poor horrible customer service for 3 miserable days. NEVER HAVE I DEALT with such a HORRIBLE company. Took phone back to them had the manager put sim card back in my AT&T phone and wanted to say stick it but am a lady. I will never leave AT&T again, lil expensive but you get what you pay for and AT&T is the best. 24 years with them and will be more. No wonder service with T-Mobile is so poor. 80 dollars a month lol lol lol. The store personnel at T-Mobile OMG horrible.

I have a T-Mobile broadband. You can connect several computers to it and I can take it with me where ever I go. I never have a problem getting on the internet. It's very convenient.

My name is Rafael **. I've been a T-Mobile customer for about two years and after giving T-Mobile every reasonable opportunity to keep me as a customer I have had enough. On May 5th, 2018 at 7:30 pm I called T-Mobile Customer Support because since October 2017 I have had several issues receiving and placing calls. A massive volume of dropped calls when the communication gets through, and even more problematic the fact that co-workers, relatives and customers calling my wireless number were being taken straight to voice mail; my phone wouldn't even ring as if the incoming calls were never made in the first place.

My family switched from Verizon to T-Mobile on October 27, 2017 as it was a bit cheaper and we were promised a $400 rebate for the payoff of an I7. Twice we submitted the information required for the rebate. Each time we were assured that it is being processed. Today, for the second time, I visited our local T-Mobile store. After approximately an hour of trying to find the reason for the delay, the T-Mobile agent contacted the Reimbursement Department so I could speak to them. First, the agent on the phone informed me that I did not file for a rebate within the 30 day requirement period. I told him that was untrue and, that in fact, I filed twice; the second time an agent at the store filed for me. Then he informed me that I would not be getting the rebate because my I6 and I6+ were not eligible for a rebate. I said we owed nothing on those two phones and was only asking for the rebate for the I7 phone as I was promised.

I'M CHANGING MY SERVICE!!! For months, I've had lousy service from T-Mobile. Dropped calls for months, run-around by crazy customer service. They erased the messages from my voicemail and ruined my chances to recover $80,000 dollars in stolen merchandise, they hijacked my friend's insurance company, demanded a certain amount of money, which we paid, then turned OFF the phones anyway! I'm fed up with T-Mobile. Looking for another company now!!!

I had T-Mobile for almost 9 years, till my new husband decided he wanted one cell carrier so he talked me into switching to his carrier Verizon. BIG mistake. We switched back, after about 6 months to T-Mobile, specifically the Senior plan. $60.00 per month, with unlimited everything. Autopay would bring it down to $50.00 per month. Once, and only once they mistakenly charged us the full $60.00. After speaking with T-Mobile they corrected the problem and it's been $50.00 every month since. I've never had a problem with my 4G. In the past I've had Cricket, Sprint and Verizon, T- Mobile has, by far, been the most reliable and least hassle.

I was a happy subscriber to Cricket wireless paying only $60 per month for two lines of service. My wife and I do not use a lot of data and we were happy with Cricket in general. Then I heard of T-Mobile plan for those over age of 55. It was very competitive to Cricket and the T-Mobile store location was eager to get my business. I was told of the two line over 55 years of age plan and I signed up for it in January this year. The cost was only $50 with auto pay. I am getting my statements and they are charging me $60 with auto pay. I complained last month and an adjustment was made on my account, but now I am still getting charged $60 per month. I would like to know if the store employee misrepresented himself to get my business or just what?

This is seriously the worst phone company I have ever had. They told me my bill would be a certain amount and it ended up being $30 more than what they said. We asked them what the total would be WITH tax and everything and they told us an amount and it was wrong. They also showed me their map of service around the US and my area and said I would have 3G-4G. I bought a 4G phone and NEVER had above 2G. They are a complete joke. My husband paid the bill and canceled with them 2 years ago. They call us 2 years from when we last paid to tell us we owe $78.88. My husband has the proof that we paid so now we have to go through all of this BS because they don't have their crap together. Nobody should ever use T-Mobile.

I purchased a Note 8 in October 2017. One month later my phone started shutting down completely. It would be off for hours and sometimes days. Then it started hanging up on people and freezing up. I had it replaced 4 times with the same problem. I called T-Mobile customer service and the only thing they did was lie and said that I can go to the store and get the phone replaced with any phone that I wanted at no cost. I called T-Mobile customer service on Friday, I told the guy the problems I was having and how long, he told me that I should be able to get another phone. I even looked up the number to the store closest to me and gave it to the guy, he put me hold to call the store, I found out later that day that he never made the call to the store because I went there and the guy didn't even have any information in the system that I even called and spoke to someone that day.

We switched part of our business phones to T-Mobile about 2 years ago to see if they were going to be as good as advertised. Worst mistake we ever made! Worst company I have dealt with in my 40 years of business. We used three phones to start with and an unlimited plan was given. Then they said we qualified for up to 41 free Tablets due to our account. So we told them we would only need four.

Purchased brand new phone from T-Mobile. Galaxy S9. It's defective. No one can hear me during calls. However, T-Mobile will not replace it. I can buy a new one and they may credit the money back or I can go 2-3 weeks without a phone. Customer Service will tell you, "You can get a loaner phone from the store," but the store tells us they don't have a loaner program. So we are screwed.

We had horrible cell service with T-Mobile. I couldn't even get service in my office which is right in town. Dropped calls constantly. We decided to go back to Verizon and are trying to keep our current phones. I went into T-Mobile and asked to have my phones unlocked. The guys said they were already unlocked. When we went to Verizon the phones were not unlocked. Went back to T-Mobile store and they said we had to pay 800.00 for the phones which we did, but T-Mobile still will not unlock our phones. They keep telling us it's going to take 24-72 hours to unlock them AND we have to pay another 50+ dollars for some unknown reason. Now we are waiting for an email that is supposed to give us a code to unlock them. NO EMAIL YET! Judging from the other reviews, this is common practice for T-Mobile. I will tell everyone and anyone to stay away from T-Mobile!

I was prorated when I came on board and thru years of their bad "automated" billing system excuses - it has been at the expense of my pocketbook very literally; 13 yrs with them and they wouldn't even give me a break, not even a decent send-off. Making me pay til their next billing cycle with no prorate. I talked to Tawnie by phone and then had another question after the fact so I did a CHAT and gotten Sarah... who confirmed on her own she just talked to Tawnie - I didn't say anything different or made any reference to Tawnie - why was I checked? They acted like a victim and I was creating a crime. It was bad customer service which left me feeling tag-teamed with insinuations of other intentions, and again no loyalty or respect.

T-Mobile had a BOGO offer in December 2017 of which we were advised that the second line for a GALAXY NOTE 8 would be FREE after the rebate was given. Well after 4 months, they gave us a lump sum credit that can not be applied to the phone. I believe this is a scam to get customers to switch to T-MOBILE.

My family and I have gone to this location a few times since moving here in July 2017. Last week and this week we purchased new phones. LG TP450 Stylo 3 Plus; Samsung 9; Stylus 3 - JD and Justin were our reps. They are EXCELLENT. Greeted us with the utmost professionalism. Knew their products thoroughly. Asked us the right questions leading us to the exact phones to fit our needs. Offered us good incentives; major setup help; accessory suggestions and more. Today I had to call and speak to JD about something I could not figure out. He was very patient; great listener and RESOLVED my issue in a minimal time frame. We recommend they get recognition for excellent customer service and yes... a RAISE!!! Bravo to these 2!

Purchased 2 SIM cards to transfer phones to T-Mobile. After several attempts to have these phones activated, I was told that I would have to go to a Store to have them done. Not having a Store anywhere near me, I called and requested that my account be canceled. The lady on the phone said it was canceled and being that I had only had it for 4 days, I would not be charged. Next thing I know I received a bill for $80. The bill itself shows Equipment $0.00, Service $0.00, You used 0.00 of unlimited data with T-Mobile ONE, ** 0.00mb, ** 0.00mb, 0 minutes of talk and 0 messages. So, What exactly am I paying for??? After I called, they refused to eliminate the bill, they did reduce it to $21.32. I'm thoroughly disgusted that I have to pay ANYTHING!!! What a ripoff!

Brought my J7 Prime from their other company, spent a week on phone with them. Was finally informed I could not get 4g with that phone. Their solution is to buy same model from them for 250.00. How can they be one of the leading carriers doing like that?

My friend has Multiple Sclerosis and is basically mentally incompetent although highly functional. T-Mobile sold him an LG Aristo 2 smartphone with their most expensive plan. My friend doesn't know how to use a smartphone. In fact in the 20 years or so he owned a flip phone (which he recently lost, leading to him visiting T-Mobile). He never could learn how to turn it on or off, so it was perpetually on. Well he lost his receipt for the new smartphone or threw it away so although the phone was one day old and in perfect condition a return was out of the question.

We are in our seventies and changed providers from AT&T Mobility to T-Mobile to save on our monthly outlay, with their senior plan. If you live in an area where T-Mobile's cellular reception is good, and you don't do any traveling, then T-Mobile is a good deal. However, if you do any traveling and your travels take you outside metropolitan areas, in our opinion, you should not consider this purveyor. T-Mobile shows their coverage area of the US, in pink and it covers most of the US. One might take that to mean GREAT COVERAGE but don't be fooled! You will get service, a half a bar or less, however the majority of the time, the only benefit you will have is texting. If you are able to call, you must be outside and the connection will be sporadic at best. We personally have experience poor service in both Utah and Colorado. So, we are going back to AT&T Mobility where never had these issues. Hope this helps your decision making...

It has been MONTHS AND MONTHS and we are still trying to unlock my damn phone. We have been cleared for it several times...NOTHING!! I'm waiting for a mystery email with a code FOR WEEKS NOW!! I have no connection where I work and I must have my phone as we communicate with parents via an app. ONLY I CANNOT and by the looks of it...I might be unemployed before T-Mobile frees me to go with another service. I WILL NEVER AGAIN...EVER SIGN UP WITH T-MOBILE. The customer service was bad enough but now this game whereby you force my business is disgusting!!!

I travelled international for few days and made sure while I was away to use WiFi as much as possible then had the bad surprise when I came back home to find an international data roaming bill for $1300. T-Mobile is a ripoff. They charge you $15/mb for data roaming while other carriers charge only $1 or $2. I would highly recommend reviewing and comparing carrier charges when you travel international as they definitely don’t have the best rates. I contacted their customer service to find an amicable resolution but the only solution they provided is to split the bill payment over few months. Having been a customer of T-Mobile for years, I was expecting a better response and some level of understanding on the issue.

After I cancelled my hotspot on the 03/07/18 they withdrew $50 dollars out of my bank account. On the 03/10/18, my monthly payment was $35. Four phone calls later the shortest being 1 hr & 45 mins I was told I would have a refund in 7 to 10 days, today the low life scum sucking thieving company tells me they don't give refunds and I am out of luck. That's T-MOBILE dirty rotten thieving phone company. I would not recommend T-Mobile to anyone.

After 3 month waiting on my refund, making multiple calls, getting confirmation from all representative and by email that I will receive my money within 5 to 7 business days, I give them another call yesterday, they transfer me 4 times to 4 departments and have me explaining the issues each time. Finally I spoke with Milo from finance department. He couldn't help me and was very rude, so I ask to speak with a supervisor, she couldn't help and told me, "You are not getting your money back soon, and nothing we can do for you," very rude attitude as well. All I did is purchase the phone paid for and cancel the purchase on the next day. I don't think this is a very complicated issue needs all this time.

I just want to warn people that when we found out how horrible T-Mobile’s coverage was, we had to switch carriers, and T-Mobile’s phones (ours were Samsung Galaxy S8s, but there is apparently a chip in them) weren’t compatible with our new carrier, so it cost us a fortune. T-Mobile’s coverage is AWFUL. We were with them for about 6 months. We live in a heavily populated area. My husband is a truck driver. We bought brand new Samsung phones from T-Mobile so our problems couldn’t be blamed on the phones. We had COUNTLESS calls dropped. Important calls, from doctors, from all of our friends and family. And my husband on the road? He would be staring right at a cell tower and couldn’t make a call. Their coverage is nowhere near as good as they claim it to be.

T-Mobile has send me several defective refurbished phones that does not work properly, every month have to call them for overcharges, they mishandled my return handsets to their Texas Warehouse, and they have taken money out of my bank account charging my debit card without my authorization causing negative balance and fees. When you call their unprofessional agents to inquire about my issues and concern, they tell me that I am harassing them by questioning their illegal activities and procedures.

I gave them a second chance. And their Customer Service improved.

I bought phone with insurance but nobody told me if I lost my phone I need to wait till they send my one in a mail. Today 5 day after I lost my phone I still wait for my new phone. Who will give me all the workday I lost?? Very bad service! With any other company is not happened to me. Usually you just go to the store and you get one after you pay your deductible. Never but never no make business again with T-Mobile!!!

I had been with T-Mobile for YEARS. All of a sudden different monthly charges kept being added to my bill. I would call them and their response would always be that they couldn’t do anything about it. I closed my account with them because of the nickel and diming to death. I ended up with a mobile phone that I cannot use because they locked it, I am now with Sprint. I am a Loyal and ALWAYS ON TIME CUSTOMER. THEIR LOSS!

I had been a T-Mobile customer for 10+ years and for as long as I can remember have received all notices and bills digitally. I was actually encouraged to do this to save money and go green. My bills were paid with no outstanding issues. About 6 months ago we decided to switch to MetroPCS for their family plan and our phone option needs. It seemed pretty straightforward -- port the number, clear any outstanding bills, and move forward with life. Fast forward 6 months and my credit rating has dropped significantly from one month to the next and as I dig through this discover that T-mobile has sent something to collections. I have no idea what this is as I never received any notice that anything was due!!!

T-Mobile charged me $230 for an international call that I Don't make. And It is impossible that I could make the call... I called T-Mobile for question on my bill because it was overcharged. They said it was charged for international call and I responded that I block international call on the phone then they say it was charged for roaming. I explained to them that it is impossible because I took the SIM card out when I travel. They said they will investigate and give me an answer in a week. They came back and say it legit so I ask them for proof. They say that they can't provide me the proof. The bill is charged because that what it show on the system.

Phone was turned off by them after three months - I always had problems with signal with them but after 3 months when I tried paying my bill they told me my account didn't exist. They couldn't give me an explanation why. Their subcarrier Metro is just as bad if not worse. I will go with a friend's recommendation of Family mobile. I am looking at reviews on them after I write this.

Have been a customer of T-Mobile for several years with more than one line of service and switched from Sprint to them and wish that I never did. I was charged for a phone that was returned while crediting my account. They froze my line so that it would not be turned off due to the amount that was owed due to it being wrong, long story short I made a payment of 150.00 for my service to be disconnected 2 weeks later and now I am not allowed to set up an arrangement until I pay an amount that I do not have. Customer service is horrible and I am able to switch to Verizon for cheaper than I have to pay to restore my services and will upgrade our phones plus unlimited Data - Called T-Mobile one more time to see if they would work with me and OF COURSE THEY WOULD NOT so they made up my mind for me - Why be with a company that can care less about your business.

T-Mobile tries to charge me $914 for an account I no longer hold!!! I NEVER EVER want to use T-MOBILE anymore, and I will DISCOURAGE anyone who want to use their family plan. T-Mobile makes it VERY HARD for people to get out or switch plan on their will, for both normal accounts and the account holder! And even when you changed account and plan, they still shadily charge you for your old account! Again today they tried to charge me for one of the account in my old family plan, in which I used to be the main account holder. Now I am no longer in that plan, I already transferred the main account holder position to another guy (btw that took us almost 1 year going to T-Mobile stores and calling their customer service), and I still receive a bill claiming that I have a balance of $914?!!

I have been with T-Mobile for 14 years and constantly had to argue with them about my bill. In November they convinced me to buy an iPad and keyboard from them and promised it was only going to be an additional charge of around $35 per month. They increased my bill $75. So I sent the iPad and keyboard back. They still tried to charge me $159.99 for the keyboard. They treat you like crap when you call them. They claim there are no notes on your account. They charged me almost $100 this month for 1 phone on my account with 2 GB of data. I called and they don't even know how to read the bill.

Years ago I switched from Sprint because my daughter convinced me that T-Mobile had a great deal on plans and phones. I was pleased with both and became a customer. I paid for my daughter's phone, so a couple years later she wanted an upgrade and looked into it. She was told she would be given a $300 credit and it would reflect so in her upcoming bill. Nope!!! Well, they did, but over a two year period she would save on her monthly taxes only. So the change in phones is not really to the advantage of the consumer, T-Mobile will win every time! But keep in mind T-Mobile, you can either maintain the position of ‘indifference’ when it comes to customer service and sales, or watch your customer choose another carrier...there are plenty to choose from these days.

My account balance is zero, we paid FULL price for our iPhones - tonight we switched carriers because we just could not get the coverage we needed. We were told that the locked SIM card would not be for 72 hours - I told them this is unacceptable, my husband cannot access his medical info (all on his phone) nor receive phone calls for the installer coming tomorrow. When I asked to speak to a supervisor it took quite a bit of time until "Alen" got on the line who said he could expedite the time to unlock to 24 hrs - okay then restore T-MOBILE service for 24 hours so we can at least take care of business and be safe - surprise!

It will take 20 pages to explain what this company did to me. But summarizing, I will say that they charged me $100.00 more than what they had originally told me. And I still pay every month on time, because I'm a person that hates to be late on any bill. Then, a year later they told me they were sorry and they will reduce my payment to the original amount. They only did it for one month and went back to overcharge me.

I was offered a good price from T-Mobile and I was a little put off with my current mobile phone company, so I gave them a try. I only lasted with T-Mobile for 2 days. It was the most horrible buying experience I have ever had in my whole life. It cost me $50 to get in and out. They deceived me. After my transfer I could not get internet on my phone. I made over ten phone calls to get the condition corrected. I was put on hold for over fifteen minutes, transferred around, hung up (dropped call), talked to two supervisors, customer support, technical support, and engineering.

I had a salesman come into my office about two months ago and offered a reasonably cheap deal with T-Mobile and Netflix. I was a little frustrated at the time with my current carrier, so I started the application. However, when I learned that I could not unlock my cellphone (and I didn't want to buy a new one), I was not able to switch to T-Mobile. I told the salesman that I am not interested anymore and to disregard the application because I will not be changing carriers.

I had been on line and I made a 70.00 payment at mobile store. The rep on phone told me to go into store and make the payment and my phone would stay on???She lied. After 3 hours in store, 2 hours on phone and 70.00 to keep my service for a week, till following payday, they shut me off anyway on Easter, which made me lose my job. Now I will be homeless. When I gave my credit card to so called salesman in mobile, he committed fraud on that card. Do not use T-Mobile. They think they are slick... They better just step back now.

I have been a T-Mobile customer for a year and at this point after many attempts to resolve the issues, I'm switching providers. If you call customer service (I've called many times to resolve issues with service and data) expect a minimum 20 minute hold time. Each and every time you call, even to pay a bill a recording comes on that someone will be on the call in an estimated 20 minutes and it's often longer. There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases (there are exceptions) unhelpful and the service is just not good.

Unfortunately I was one of the people who were part of the most recent T-mobile hack where a stranger ported out my phone number, which rendered my phone unusable and then stole all of my information and drained 3 bank accounts at 2 different banks + a cash advance on my credit card. How did my phone number illegally get ported? I had to go through hoops to switch from Verizon to T-Mobile and port my phone number over when doing so. HOW did someone illegally do so one night? It took 7 hours for T-Mobile to restore my phone and only 1 hr to watch all of my money disappear before my eyes (on President's Day while all banks were closed).

I just had a bad experience with this carrier that costed me money and my precious time. I just bought a prepay iPhone from a big box store that has their own cellular plan that uses T-Mobile as the carrier. It took them four days to transfer my phone number and they told me I had to call my carrier to work out the problem because they don't have permission for 3 way calling. That cost me two hours of phone calls. After we finally got that resolved then I uncovered T-Mobile is having trouble with iPhones texting Androids.

T-Mobile offered a deal a few months back where you would could get 2 lines for $45/ea., they would pay off any early termination fees and any unpaid equipment costs from your old cell phone company up to $600+/ea, and subscribe you to DirecTV. Great Deal, right?! Well, the contract I received in the mail, and what was discussed with their customer service representative on the phone, were 2 completely different things. Anyhow, 6+ months later, I still do not have a valid contract, nothing was paid for on my old cell phone company (which I am still using to this date! ), I had to have DirecTV come uninstall their service, and I have a $600+ phone bill which they are threatening to report against my credit. Toppers, I have never used a single minute of T-Mobile service!!! T-Mobile is the number one worst company for their customer service!

My paid for LG K7 was having issues with software. Whenever I touched that "home" button a pop up would ask me to choose my default home choice either "Home" or "Quick Home" or some kind of simplified "Home" setting. So foolishly I walked into the T-mobile store at 6970 E 22nd Street Ste. 120 In Tucson Arizona 85710. I told the salesperson that I needed a "Warranty Replacement" in no uncertain terms. I also informed him that I did not want to finance another phone and considering I had been paying the insurance and their JUMP (Just Upgrade My Phone) on my paid for K7 for at least 3 years having been with T-mobile for over 8 years total.

I recently switched cell companies to Verizon. T-Mobile sent me a final bill for $170. I called to make payment arrangements. I agreed to pay $150.00 in March 2018 and pay remaining balance of $20.00 April 1st 2018. Yesterday they sent me an additional bill for $42.00 including late fee after agreeing to payment agreement.

Switched from AT&T to check out T-Mobile and they suck, disconnect from server, apps crash, coverage and signal poor, eats data so fast 4gb LTE speeds on prepaid not good, visual voicemail gotta add $4.00 more a month, no rollover data, lucky I didn't pay $60 for a month. I went back with AT&T the 3rd week I get more and better with them free visual voicemail, discount auto pay, no apps crash, good LTE speeds with 6gb data and rollover, no network lag. $42.00 a month can't beat that... The only good thing about T-Mobile is their free Tuesday stuff.

We left T-Mobile a year and a half ago and have been trying to no avail to get one of the phones we paid for in full unlocked. I've had it escalated and spoken to at least 9 people including 2 supervisors and over and over and over again they tell us to click on the app and hit permanent unlock. We told them each and every time that we can't get connected to the server to even get to that screen and they refuse to address it and assist. So basically I have a phone that I've paid for that's rendered completely USELESS because T-Mobile is COMPLETELY USELESS. They're thieves and I would never, ever use them again.

I cannot even express my frustration at this moment. I switched from AT&T to T-Mobile because I got lied to like an idiot! They gave me two new iPhones promising that I'd get a Visa card in the mail for $700 to pay off one of the phones, so it was one of those BOGO offers. LIES, LIES, and more LIES. Today, after more than a month since I switched, I went to my account to see where the rebate visa card was, and to my astonishment, it said the rebate had been denied because I didn't qualify for that offer! I am beyond disappointed with the deceiving methods T-Mobile uses to entrap new customers. I will go to the store this afternoon after work, and face the rep that lied to me to get me to sign up. Let's see what excuse he's got! This is so outrageous! Don't believe a word they tell you!

Myself and my wife were customers with T-Mobile for 3.5 years being content with the service. I set a payment arrangement on their app for two payments of $66.50 to be taken out of my debit card associated with my bank scheduled for the 19th and the 30th. On the 19th, T-Mobile has taken $155.74 and later $126.44 on the 22nd of March of this. Customer service claims that no such payments were taken and credited to my account. And the bank I deal with has provided me with a statement proving that the charges has been made. I even tried to work something out with customer service, but they're giving me the runaround. T-Mobile in all have taken $282.18 out of my account and claim that no such thing has happened even though I have proof from the bank. My wife and I have switched to Verizon yesterday and have been treated a lot better. I wanted everyone to know about this robbery. We will never go back to T-Mobile again.

I would give T-Mobile 0 stars if I could! Unbelievable! I wanted to switch and keep my phone. I was sold 3 flip phones, which I was told I needed and then could return. When I talk to CS they have no idea!

I bought a phone from T-Mobile recently that claims to be military grade. Meaning as the salesperson put it "almost indestructible". So after it a few weeks of having it, the indestructible has 2 chinks in the glass. Now I bought the phone because I am rough on things. So when I brought this back to the same store, same salesperson to be told they will just warranty it. I was pleasantly surprised that they would do that. But when I came back to get my warrantied phone, the store manager refused to honor what the salesperson told me.

I paid my bill according to the statement that says "services from Feb 9th to March 8th". I paid for these services and for these dates and canceled my account on 03/6/18. They are charging me for March to April $103. When I closed the account I was assured I won't have any bills since I was canceling the plan before the end of the billing cycle. I have not missed a payment, and they charged a month in advanced. Their statements clearly shows what days they are billing you for. I have all the statements and all my proof of payments. I think it is totally unfair to be billed for something or a service that I did not use.

I've been a T-Mobile's customer for 12 years and I'm leaving. Despite their advertised international coverage in 130+ different countries, 9 times out of 10 my phone doesn't have any cell or data service when I land in a different country and I have to figure out a different phone to call the customer service so that they try to fix the issue which usually takes hours. The last time their obnoxious tech support just hung up on me without resolving anything. In addition, they've put a freeze on my account due to fraudulent activity of which I only found out a month after they froze all access. Despite my numerous calls to customer support and several tickets that they've filed on my behalf, the freeze has not been removed from my account and I still can't access it online.

Verizon has much better reception. I wish I never switched over!!! They are overpriced! I tried to make a payment on my account online last week, their website was down because of technical difficulties. I tried calling in to pay with the automated system, and was disconnected when I tried to be transfer to a representative. I explained to customer care. The lady was rude. They still charged me $20 restore fee. The customer service is horrible, their website frequently breaks down. Cellphone drops calls all the time.

I was continuously going into the T-Mobile store in Westlake about problems with my phone slowing down because of using too much data. Joe the manager convinced me since I do Rideshare for a living I should purchase a sync up drive for wi-fi in my vehicle to slow down my everyday data usage. It never made a difference and the price he quoted me would always be lower than I was billed for. This caused me to come back continuously to see what the problem was. I added storage for a dollar a month, just in case that might be a problem. Joe continuously strung me along telling me that the sync up drive would be cheaper because we added my business discount to my son's T-Mobile account and that would offset the price. He kept trying to convince me that it was best to keep my sync up because if I dropped it it would affect the price and discount on my son's phone account.

I asked the customer service a very specific question: If I cancel before the next billing period, will T-Mobile prorate and refund the unused portion of the period? The rep told me yes. I further asked the rep to note it on the account. Fast forward, not only I didn't get the proration, I got another bill even though I cancelled well before the next billing period. When I call to inquire why, I was told that I got the wrong info and basically I am to be stuck with whatever tmobile did. Tmobile basically said, "We told you no such thing." And there is no note on the account on the proration. At the end of the day, it is about a small $15. But, they are willing to lie for that amount, I won't trust them again to be my future carrier. You shouldn't either.

On March 1, 2018 we decided to leave T-Mobile and port out all our numbers to another carrier. The reason was a coverage issue. We have relatives in DUMAS, TX, where we have to go to the edge of town to make calls. At home in CA we needed a Cellspot to make calls at home (Calls usually drop during handover outside the house). Immediately upon the porting of our numbers I received an email requesting the return of the Cellspot repeater from T-mobile. Every month my bill was around $ 180. Suddenly I received a bill for $ 286.

I opened an account via phone in January along with 2 new phones. Before the phones arrived I called in. After 4 or 5 people and 1+ hour, they set me up for the return of the devices and forwarded me to someone who supposedly cancelled my account. 2 months later I received a bill noting I am delinquent and my account has been suspended. I call in, 1 hour and 6 reps later they credit my account and cancel. I have never dealt with such a fragmented customer service department, maybe other than Comcast. They sent me from person to person with each person doing one small step. I had to explain my situation to each person and give my account number, etc. Ultimately I only needed someone to credit the account and close my account for good. It doesn’t need a team and 1 hour for one customer. What the heck is TMobile management thinking to waste their resources like this!

On Mar 13, 2018 I tried to transfer two lines for their age over 55 plan for $60 all inclusive (unlimited data, talk and text and taxes included). All I got was bait and switch, a credit inquiry (I have very good credit >750) and asked me to deposit $250 per line. I'd rather stay with ATT. I know what I get from them. You are false advertisers and liars. Either honor your ads and fix this or be known as bait and switch liars.

After over 6 months of constant no signal, not able to call or receive calls (10yr+ cust) went to Verizon (ph works now), got a bill for 2 months and getting harassed daily for something I do not owe. I didn't have a contract and I'm using the same phone with Verizon without issues. T-Mobile was fully aware of the problem and even said that to give them a chance to update the towers around me (I live in a city), I agreed, the date came and went all remain the same, no matter where I was. Stay clear. Their standards are not the same as ten years ago.

I have been a loyal T-Mobile customer for 15 years. In Nov 2016 I added my brother and his wife to a family plan that was I pay for 2 lines and the other 2 lines on them. The transition was difficult and for the 17 months now I have called in 1-2 times a month. At the end of every conversation I am assured that all would be well. Today I called and decided to hear what my rate plan was. Basically what I read on the internet of what my plan was supposed to be was different than what the automated service said.

I had service with T-Mobile for almost 10 years. When I relocated I noticed that the quality of service was horrible. No signal in my home at all (had to use WiFi) and unable to use the phone outside my home until I was closer to the highway. I continued to call T-Mobile and was advised that there were towers scheduled for my area. So I stayed and dealt with it. I had 5 lines in total. After constant calls, complaints, aggravating days, booster boxes were sent that didn’t help. Almost a year later I finally decided to look into another carrier. I switched all the lines to a new service provider and with the change, I traded all the phones for new ones and the new carrier gave me credit and/or Visa gift cards with an amount that the phones were worth.

I have a pay in advance data plan with T-Mobile for the past 4 years. All of a sudden for no reason my data was used up in a matter of a couple of days. Normally it lasted me a full month. I complained to T-Mobile shop and although the staff were very nice and helpful they were unable to help. They said I had to contact customer service. This is almost impossible. The phone rings off the hook. The few times I got through they were all promises, "We will open an investigation and phone you back in 72 hrs", I am still waiting. I wrote to their customer service. They did not even answer. I gave up. Don’t use these people. They do not care for their customers, if something goes wrong they ignore you. I suspect their customer service is based offshore. And they are only sweet words and no follow up. I would never recommend this company. T-Mobile are the worst.

Over 1 year ago my first visit to T-Mobile store, they check credit and I bought a iPhone 7 Plus. They asked down payment and I paid. And added extra $11 per month for upgrades and insurance. They confirmed my credit will increase if I made payment on time. I called them after 3 months and asked why not added Equipment payment to my credit scores, they said it will take at least 6 months. I called them last week and ask upgrade mobile (after 12 months).

My wife and I have had T-Mobile for many years. Their service isn't the best, but it has gotten better. Wife's phone started bootlooping so, we went in to see what they could do. The woman opened it up looked around and said that it would be replaced for a $5 fee since it was insured. I was texted that the replacement had arrived and I should come in for the exchange. We go in and immediately upon opening this phone the chick says "Nope, sorry. This is water damaged". This phone has NEVER HAD A BATH! It does sit on a shelf (from time to time) in the bathroom while showering. This the second time that they have backed out of replacing a legitimately defective device. I am DONE.

The service is the worst I have ever had, never have signal at work or at home, texts when at home take 5 minutes to send, sometimes I have no signal at all. After all this I had a lapse of judgment, trying to get the new iPhone X ordering it from T-Mobile. An experience which should have been a good one, buying a brand new phone with your hard earned money, turned into an ongoing battle and honestly being robbed of my money that I have yet to get back (it's been 2 months since I sent the phone back). I ordered the phone in the store, they didn't have the bigger capacity iPhone X at the store so the woman there order it online for me and I was to receive at my house soon, I made a down payment of 554 dollars and after I would make monthly payments.

After having T-Mobile for the last 5 yrs straight I’m ready to move on for good. These people are scamming. Every time I use my hotspot my internet is slowed down for several days after. I have T-Mobile One. Its unlimited high speed internet and hotspot is what I’m paying for but a tiny taste is all they are giving. #DataScams

I have been a customer for a long time. I have an iPhone 7 Plus that went bad. I went to my local store and they did the paperwork to replace it. They said it would be there 2/2/2018. It was there but because they messed up the paperwork I cannot get the phone they have there and now I have to wait until Tuesday. That's for days without a phone and that's only if they do it right. I called customer service and they could not help. I guess they don't care about my business. So I guess it's time to go to another company and change everything over to them. Verizon here I come.

You can pay your bill online and not get messed up and they let you know when it's time to pay and you can change plans when you want without a hassle.

Just got a phone hooked up with T-Mobile and within the first two hours got 27 wrong numbers that I had to block, then got 3 worm viruses that messed up the phone operating system. It appears to be done on purpose to get me to buy a new phone. Unbelievable disaster as this also happened with AT&T and Verizon wireless in the Sacramento Area. The entire Wireless system is a scam because it is worthless at any price. Calls dropped, phones are overpriced and employees are trained in deception and also on a commission which makes it much worse in deception. They get a bonus if they spin you into their programs, not yours. This creates lots of anger and anger management programs for the local police dept. Who also uses the network to spy on all users without their authorization. NO PRIVACY. EDWARD SNOWDEN WAS RIGHT ABOUT THIS CRIME CARTEL.

Changed over from AT&T for some great pricing for multiple lines. Had a few issues in the beginning being credited for the lines, but that has been resolved. Many apps to choose from for info on your bill & calls. For detailed info on bill credits you need to use a laptop, computer or tablet. T-Mobile is always looking forward on new technology and faster communications.

BEWARE. T-Mobile's SyncUp Drive car router. It is defective DEVICE and T-Mobile charges much more for the device and the service than what you may be told about at the store. When I installed it in my 2017 Honda Pilot, it caused multiple error codes on a brand new Honda. I took it to the dealership (on a trip) to clear the codes. After arriving home, more error codes and the service department where I bought the Honda told me the device caused the errors, had blown a fuse and should be removed.

T-Mobile SUCKS. I so much regret having given them any positive feedback in the past. Over the last 14 days I was reassured by all their representative that I was going to be reimbursed for a broken phone that we returned and they now state that they have no record of it Warehouse. Today their manager Yolanda informed me that I was not going to get the refund and it was my fault that they don't show it in their system or don't have it. And that I would have to eat the cost.

They don't give accurate information. Whenever you call they give different information. I spent all day just to transfer lines from one account to another and they said at end that price for the personal account is not what that was given to me before. You just can't trust any associate you talk to with T-Mobile.

I work an hour from home and I take I75 all the way to work each morning. On my way to work, I will call my wife to talk to her while she is at work. On the way, I would drop the phone call at least 3 to 4 times. It wasn't uncommon for me to drop phone calls 8-10 times a day. That was just my line alone. If you include my wife's phone and my children, we would drop at least 25 calls a day. It was terrible and I only had the service for a month. I asked to be relieved of my service and return the phones. I was required to still pay for the phones and was not let out of it. I still canceled my service and had to pay for the phones which cost me a couple thousand dollars. My only advice is to stay away. I heard the service was bad but it was way worse than I could have ever imagined. On many instances, I couldn't even get reception at all. I would give them zero stars if I could. That's how bad it is.

Their high speed data plans run out before the 30 days are up, no matter which one you pick. Their billing is in 30 increments meaning your bill date changes from month to month and you effectively pay 13 times per year for service. When the high speed runs out you are barely able to check your email unless you have 2-3 minutes per email that you can devote. Connections drop and sometimes lag even when there is high speed data left. I could go on and probably use all 50,000 words, but I think there is enough here to refer anyone to another company. If I had options, I certainly would be shopping around.

This is the third time this happened to me and always about the same months: I pay my bills each 10th or 9th of the month, depending on what day. (If it's a weekend, earlier). Somehow, January and February always create a problem. This has happened in 2015, 2017, and this year. They always send me a notice that my account is overdue and I have ignored them because they somehow always find the check (my bank sends payments). From the 9th, they somehow finds it on the 22nd!

I went to T-Mobile on 2/15/18, and got 2 iPhone 8 Plus, and the total was $1402.10 and they debit my card account and extra $1402.10 without my authorization, and been trying to get my funds back and keep getting the runaround, and they will not release my funds back to me. I am canceling my entire family service and will go to Sprint and get new service & have retain attorney for a lawsuit. STAY AWAY FROM T-MOBILE, BAD FOR BUSINESS! GO TO SPRINT OR ANYWHERE ELSE!!!

I was Metro PCS customer and went to T-Mobile thinking that the service would be better because Metro PCS is on T-Mobile's network but I wasn't even with T-Mobile for a month and we had the worst service. Constant calls being dropped, unable to connect online, horrible people that you can't even understand in another country trying to speak English. It's horrible. I never want to go back and never will. And then on top of leaving them in my first month they had the nerve to try to send me a bill for $188 and I'm going to take him to small claims court and sue him for about 5,000 for damages for this kind of business. Bullying and credit damaging.

Apparently ‘unlimited’ to T-Mobile means ‘very limited’. Don’t believe that their unlimited plans will give you unlimited 4G speed. If you upgrade to Plus 1, for another $10/month, after 10 GB your unlimited 4G becomes 3G. ie Limited. If you join their Plus 1 at an additional $25/month, unlimited means that after 50MB, you are bumped to the end of their users and slower 3G. In other words, ‘unlimited’ becomes limited even for your upcharges. I’ve always thought the definition of ‘unlimited‘ meant ‘without limits’. Not to T-Mobile!

We switched from our previous longtime mobile phone service provider because T-Mobile had a program for unlimited phone, text and data for 2 users that was to be half the cost of our previous carrier (Verizon). We signed up on December 9, 2017. We immediately had dropped calls and areas of no service here in the Leesburg and Tavares Florida area. After repeated problems we decided we could not live with that unreliable service so we switched back to our previous provider on December 14, 2017. They have billed us $88.33 for the 6 days because they are charging for a full month past the time of the discontinuance of our service, or nearly a month and a half.

Where to begin... When we first got T-Mobile we asked them several times if we would have service in our area more than once. Then they "yes" so we continued. Got home nothing. No service. We were doing the Lion King dance trying to send or receive anything. Called them they said, "Oh we will send ya a service booster." Got excited. Waited a week. Finally got it, got it set up. Again nothing so we decided to keep it. We did get good service in town and was a good price for that time. So... we have been with them 4 years and we were just getting tired of not having service so we switched to Cricket which I love it so far! Actually get service where I have never gotten it before!!! Love Cricket! But now they want to charge us out of the Wazu for a phone plan that was ** to begin with. I would advice not to go with T-Mobile. They suck!!!

T-Mobile has a great front-face. It's unfortunate that the actual T-Mobile personnel that actually deal with actual consumers like you and me are rude and unprofessional and almost without fail are more interested in sticking a customer with unneeded goods and services and unnecessary "hidden" fees and other financial penalties.

After 5 years of great service we moved to a location where there was no service. After eating 6 months for a tower, we changed to U.S. Cellular, who has a local tower. Called mid December to cancel and was told, "Ok, we will cancel Jan 1." I received a bill [as if service was continuing] in Jan. I called and was told the cancellation did not go through but now it will. Got a bill for one [of two] phones. Called again. Rep claimed could not access my account [no pin] and told me to go to store [53 miles away]. Store did manage to give me a copy of statement. Tried to access online, however denied access as phone number now deleted. Finally called and spoke with rep who accepted $515 as final payment [of course], I believe, including 2 months which should not have been charged. So. after 5 years of good service, the last experience is such that I will use tin cans and string before returning to T-Mobile. Very sad.

What I really like about T-Mobile is that they always find a way to keep me connected even if I delay the payment. Very satisfied with the service. I been for many years with them with same phone number.

I live close and go into the store when I have a issue. They help in a matter of minutes. I have not needed to go to the store anymore because I haven't had any issues in quite a while. I'm very happy with my service.

Every time I've called T-mobile, their customer service has been fantastic. I have never had long hold times (I'm sure this could happen, but not yet for me), and I've actually gotten the same team of people to help me, who talked to me previously (apparently, they have intelligent routing of customer service calls, to keep the same people working with customers). Also, the service is great, the prices are solid if not the best, and I love being able to use my phone data when traveling outside the country - it was fantastic when we needed to find our hotels in Europe to just be able to use my phone, with no extra costs.

Their customer service is at best bait and switch. I spent over 3 hours on the phone trying to get an account I NEVER activated closed. 13 transfers!!!! Constant hang-ups and I had to call again and again. I finally filed a claim with the FCC. I THOUGHT AT&T was bad. OH NO!!! They are angels compared to these devils. I have never in my 60 years been treated so crappy. SHAME, SHAME on you T-Mobile.

I just switched from AT&T to T-Mobile and while AT&T is far from wonderful, I so regret the move. I ported over 5 numbers. 3 worked ok but the other one is not working on either the phone or the Apple Watch. I have been transferred to 37 different people, have spent over 10 hours on the phone. I have been promised numerous callbacks which never came, up to including one supervisor who said "I am a Christian man. You can trust me that I will call you back." I would think that a brand new $1000 iPhone X would work out of the box and that I could speak quickly to someone to fix a problem. This is a nightmare!

Combined accounts with my 80 year-old mother in December. 6 weeks later neither customer service or a store manager at Alameda & Wadsworth in Lakewood, Colorado are able or willing to sort out problems with a "delinquent" account that was paid on the phone with Lopis on January 16th! WHAT A JOKE!!! STAY AWAY!!!

Worst customer service ever. Had to call 5 times about the same issue and every time I had to explain the issues from the start. Got transferred multiple times each call and had to re-explain each time, got hung up on twice and had to call back to re-explain. Just awful, canceling our service, never going back.

Misleading with promotions and they make it complicated to get them. I did not get all the promotion promised when I signed up, then part of that promotion was applied from the moment I canceled the third line, although that period was already covered until sometime in January. I signed up with T-mobile to reward them for the bold steps they took to change the industry. But I do not have time to play games and will be going back to my previous provider.

There were two lines added to my wireless account that I had nothing to do with and I called multiple times to have the lines removed since they should have asked for identification and had the security to not allow that from taking place. And I called many many times and went to a few store locations to cancel the accounts and they won't. Would hang up on me or tell me that they would put in a submission or that it was set to cancelled a certain date but the accounts were never cancelled I was told. And the terms and conditions in the agreement that I signed said that service could be cancelled at any time. The accounts are not only still open but they made a call to my mother in reference to me and I am 26 years old.

Had for about 6 months and got in my car and 4 different warning messages came up. I restarted the car and got the same thing. Immediately to the 2016 Honda Pilot to the dealer and after 8 hours found it was the T‑Mobile SyncUP causing the issue. I am not sure why you would put something like this on the market.

From day one, T-Mobile has been terrible in service as I have called multiple time inquire about signal issues with calling and it is not like I live in the country. They will give you lies and false resolution every time you call with a different excuse as to what is going on with signal problem. Then recently my phone was defected and needed a exchange which was one hell of a process that I went through. From not being able to exchange my phone even though my phone exchange was at the store to waiting for almost a week to be able to exchange my defective one. Then customer service was horrible where they will literary talk over you as you explain the situation to also hanging up on you because they no long want to hear what you say and refuse to let you speak with a supervisor.

I have been a customer of T-Mobile since I was 16 years old and I am going to be 30 this year. I truly thought that when I called them today with my issue that they would take care of me as a customer for so long. Since September of last year I have gone through three LG G4 phones which have a "bootloop" problem which causes the phone to get stuck in a loop while it's booting. T-Mobile and LG are aware of this problem (it's a hardware problem, well documented online) but they refuse to send me a phone that works. My options are to buy a new phone or to continue to be sent a faulty phone over and over again.

It should be a crime in this day and age for a cell phone service provider to not guarantee the delivery of SMS messages. It's just too important and has become a primary method of communication for many people. I have literally lost friendships over the fact that I often NEVER receive text messages. Then, when I called customer service, I got major attitude from someone using the word "axe" instead of "ask" who treated me like I was less than human. The bottom line is you get what you pay for. It may be cheaper than the competition but it's really just not worth it.

I purchased a ZTE smart watch about 3 months ago. There was a promotion where the cost of the watch would be credited to the account if I paid $10 for the plan. It has been over 3 months now and T Mobile has not been able to get my watch to work. I cannot get on the internet on my smart watch. I have spent numerous hours with T Mobile trying to get this fixed. I would say over 24 hours in 3 months time. I have finally gave up on fixing this watch. Now, I am trying to return it and I am being told that I will be charged the total cost of the watch. T-Mobile is trying to charge for a watch that has never worked and now because it took them 3 months to figure it out, they want me to tell me I cannot return it. Unbelievable!

Huge commercial sites like YouTube and other companies have had great speeds overall. But then I've seen companies like Crunchyroll and others slowed to the point of death. Priority to paying companies is why net neutrality shouldn't have been repealed in the first place. I cannot wait until the 2020 elections and we have a new president and new FCC chairman so T-Mobile gets near billion dollar fines.

Totally in love with the Magenta! Unlimited Data is the best in industry! What a treat! Customer service is the best out of any company I've dealt with. True to their word and make everything possible for me to run my business.

Bought iPhone 8 Dec 26, yesterday (Jan 24) I hear radio ad for promo "buy iPhone 8 get one free". I call T-Mobile immediately thinking I could somehow get the deal or negotiate a discounted price on a second 8. They refused me. I had moved to them from Verizon 3 years ago. I have 4 lines and we share 10 data units. I am so irritated by this phone thing. I am switching to Sprint.

T-Mobile disconnected Data completely in the line ending in ** twice around the same time in December 2017 and in January 2018. I was unable to use any application in the phone, I was unable to use Navigation to get to the places I need and much more. $35 that they are offering me as a credit will never cover all inconvenience that it caused to me and my business. I spent few hours of my working time with T-Mobile representatives that were assuring me that everything should work after I reboot (restart) my phone over and over again, then when the Data was not working after few attempts without any notice they simply transferred me to another representative from the same department and new representatives started asking me the same questions again from the beginning having no idea why previous rep transferred me to them. And this is another complaint to BBB. After third rep I finally gave up.

I been with the company for 4 years. About to switch my service. Their Communication as a company is horrible. I been dealing with them for almost 8 days. My account was overcharge which cause me issue financially. They stated they were going to resolve the matter within 3 business day which it has been 8 days and the situation has not been taken care. I feel customer service yes you to death just to get you off the phone and nothing get resolve. Will not recommend anyone to T-Mobile. Will give them to tomorrow to get the matter resolve. If not going elsewhere.

They are trying to charge for things that I do not owe and when it comes down to it they try and give you the runaround and tell you things that actually make no sense and they think that you have to accept that. I left T-Mobile because I have numerous problems with them and they act as if they don't care. Every time you make a change it’s an issue and they come up with some kind of extra fees for you to pay. One in customer service knows anything. Then the manager had the nerve to tell me, “WHAT IS IT THAT YOU DON’T UNDERSTAND.” What kind of service is that? I was trying to explain to them that I was told when I turned in my phone I paid my bill and was told that I didn't owe anything else. I received a bill in the mail for $184.23 in the mail.

Been with T-Mobile 8 years, I was on the $80 unlimited plan USA/Canada/Mexico. I was visiting Canada and my internet speed was less than 2G, I spent nearly 10 days calling customer service, they opened a trouble ticket # ** to try to figure out the problem. After 10 days during my vacation in Canada and nearly 5 hours of wait times, I was simply told, "Sorry you have a max 5 GIG in Canada!" So you spend 10 days wasting my time until I found a customer service rep who told me the truth. They all knew the answer but never told me so they don't have to deal with an upset client. After the honest tech girl told me that, I insisted I get a courtesy month so she transferred me to customer service.

I was with T-Mobile for 15 yrs and switched to Verizon due to weak signal, when called to cancel was informed I owe $700 for the phones and $230 for month service. Later received a bill for $1300. I Called them and after talking to a manager the amount was reduced to $1000 which I paid. A month later I received a letter from the bill collector for $260. They have lost me as a customer for life and I will advise anyone to stay away from them due to as soon as you want to leave they add all these bogus charges.

Their customer agents are all south of the border and they do not listen to any complaint or allow you to even speak. Absolutely rude and horrendous. T-Mobile is losing my business effective immediately. Even their in-store reps have the same attitude and have no clue about their own products.

Several times my data has reached the 4G I'm allotted before slowing down and coincidentally my Wi-Fi doesn't work. My phone says it is connected and signal strength is excellent however no connection. T-Mobile CSR verified I'm connected through data only. I just can't believe it's a coincidence that as I reach my data limit, my Wi-Fi doesn't work, each time. T-Mobile have me a choice of factory reset which may or may not work or pay money to have a refurbished phone sent. I've had this phone for 9 months. This has happened on my previous phone also. So disgusted.

I live in the New Orleans area, uptown. Less than a mile from the store I purchased from. In the store, 5 bars. 200 yards away, seldom more than 3. In my house, a mile from the store, 1-2 bars. Can't make a call w/o being on wifi calling. Different rooms in the house have no bars. Drop calls from the living room, 30 feet to my driveway. Standing on my front porch, outside, 3 bars. 5 steps away, drops an active call.

We are with Sprint and own iPhone 7's. T-Mobile offered to let us keep our phones, they'd pay them off, and we'd move to T-mobile. Turns out that what they meant was that we could send our phones to them and, after a few weeks of paying for their cheap phones, they would send new iPhone 7's to us. I found this out and - before we started with them, I cancelled the order and sent back the unused cheap phones. But - we owe them $160.50 for nothing. We call every month when we receive a bill - they say they'll look into it, a month late we get another bill. I suspect our credit is ruined. Thankfully we still have our phones and our Sprint service. Oh, for the third time T-Mobile says they will look into it.

We switched from Verizon to T-Mobile 2 years ago trying to save money based on all their promotions. We limped along with T-Mobile for 2 years dealing with horrible cell coverage and blackout. Their coverage is HORRIBLE. Don't bother going on road trips if you want to try to use maps on your cell phone. We tried cancelling and they have continued charging us even when we were with Verizon for 2 months. I've called their customer service numerous times and they continue to auto charge my checking account. I will now have to contest charges with this company.

It's bad enough that their cellular service is poor and the signal strength is terrible. On top of that, I had to get one of their "cell spot" units because they had no service at my home and this unit was supposed to boost the signal. The device barely boosted the signal at all and basically did not work. After leaving for another carrier, I closed out the account, having paid every dollar owed. When I received something in the mail from T-Mobile after this, I assumed it would be my credit on the account. Instead, it was a bill for nearly $300. It turns out they were charging me $300 for non-return of the cell spot unit that did not work in the first place.

We switched to T-Mobile hoping to get better service, we got poor to no service with them. We switched to a new carrier and I called T-Mobile several times begging for a final billing and got the runaround every time. We finally get the final bill and take it in to our new carrier for reimbursement and I called to pay it and T-Mobile has turned it over to collections in less than a month!

I've been a T-Mobile Customer for 5+yrs now. Last month a T-Mobile Rep granted access to someone other than myself. I have extra protection on my account which my Wife does not know. Yet a perfect stranger gain access to my account, changed my SIM card info to their phone and cherry on top - logged into my bank account. After speaking with Wells Fargo Rep, I was told this was not the first case regarding a fraud attempt. THANKFULLY Wells Fargo was paying attention. Hmm... What is the point of having extra security measures? I don't care if the person knew my blood type. Without my password, they should have been denied access!!!

T-Mobile is one of the worst phone company because I got 3 lines on my plain and they told me that I would have no problems with their service. Well that's a lie because after a week of their service I loss all my service on two of my lines and when I called them all they could do is give me no help. They tried to say that I used 50 GB of data in less than a week. Now come on. No one can use 50 GB of service in a week. Then I tried to call the store and they couldn't help me so I had no service for 3 weeks but when they want their money they have no problem texting you for their money but when you need help oh that can't help you. So to anyone that looking to get T-Mobile I wouldn't do it.

T-Mobile is such a scam. Please do not trust this company! I have been a loyal customer for 4 years and every time I had an issue with them it’s due to improper training and additional charges added to my account. I had closed my account recently and before I could I had to pay my remaining balance on my account... obviously why would I drop by with 300 dollars to pay off my account randomly if I didn’t mean to close it? They had the total payment of my last receipt and after that I transferred my phone number to Verizon.

Customer service is horrible. You cannot get through supervisors. The internet extremely slow coverage. Don't even think about it. Price rip off. I would recommend Verizon since they match the price now.

I have been a T-Mobile customer for about 6 years. This year, when I moved over to new plan, representative first of all did not transfer all four lines to the accounts properly. I had to call 4 times to correct that mistake. Once that was done and I received the bill T-mobile, which still showed unsuccessful transfer of the installment payment to the new account properly and was charged in lump sum payment and had to talk to three different representative to get that corrected. I am now being told that this issue has been resolved that the final bill will be issued minus the installment payment that is due, which has been moved to the new account. I will come back again and update this complaint if that is not done appropriately.

I tried their pay as you go plan which gives 30 texts and 30 min talk. It sounded great because I mostly do WiFi calling. After you make a purchase then you can read the hidden details which show that WiFi calling counts against your minutes. This should be part of their advertisement. Working the way it currently does you would pay way more than an unlimited plan. That seems really deceptive to me. I went back to the store and they returned the money for the SIM card. They said I had to go through headquarters to get the additional charge to maintain the account “in case of unexpected expenditures”.

I've had T-Mobile for 4 years and never had a problem until November, 2017. I just happened to notice my bill went up and when I looked at my account there were $1000 more in purchases that I didn't make. Someone had bought an iPhone 8, a speaker and beats under my phone number in New Jersey. I've called customer service so many times and went in the store trying to get these disputed. Customer service couldn't even remember to ask my password that THEY told me to make after I reminded them many times.

I transferred from Metro to T-Mobile. Had 2 lines on my account, The first month of service was perfect fast internet, clear calls... But half ways thru the 2 month, calls were dropping constantly, very slow internet, reset my phone more than twice a day. Was calling customer service every other day. They kept putting in a ticket to troubleshooting and then offered me a call and internet booster.

There was an unauthorized/fraudulent activity on my account. My calls were forwarded to another number which greatly contributed to the identity theft issue I am dealing with. Called 611 to complain that I am not receiving any calls and that's how I found out that my calls are forwarded to a number in Arizona. Told them I did not make any changes and forwarding calls feature on my iPhone does not show that I made any changes. They reversed that change and the following day the same thing happened. Cannot receive calls and kept receiving blocked/unknown calls every minute or few minutes throughout the day. Was told they cannot assist me with blocked calls. Repeated calls made regarding the same issue until one agent suggested that I can create another layer of protection on my account by making another password. So, I did.

Despite assurances of coverage at our address, T-Mobile failed to perform, dropping calls repeatedly and giving us no and one bars. To make a call, we had to stand out in the middle of the driveway, even in the rain. After literally 60 calls to customer service, a technician told us we should never have been allowed to subscribe since T-Mobile did NOT provide reliable service at our address. All equipment was returned and then it got even worse.

I recently dropped a phone line from my account. After the agent tried 4 times to talk me into keeping the line I no longer needed she proceeded to cancel the wrong line thus deleting my voicemails. Now they claim the voicemails cannot be restored. Backup and Restore Software has been around for literally decades. You do not believe their technology is decades behind the industry.

I would never give my business to A COMPANY THAT HAD SO LITTLE REGARD FOR THE SAFETY OF THEIR CUSTOMER'S FINANCIAL SECURITY. I received an email that appeared to come from T-Mobile. It acknowledged a large payment that I had not made. It took me at least 8 phone tries over 26 hours to get help to check to see if the reference number provided on the email was legitimate. Several calls were simply dropped and many times I was told there was no way to contact the fraud department. Finally, I was told a ticket was being created; it would be escalated and the Fraud department would contact me by email or phone.

Have been paying for service since October 2016. My son who has the notebook said it has never worked and had previous data on unit. This was a used machine not new as told. I have been paying $21.38 monthly. They have records showing service terminated in March and I have been paying up to November. They said they would send loaded credit card for the inconvenience. Never received.

Purchased Samsung Galaxy Note 5 64gb. Starting experiencing issues with the device so I get the warranty phone sent to me. Well after about 10 exchanges the last 2 devices they send me a 32gb after I verified with the foreigner that it's a 64gb device. Well now I'm having issues with the device and they are telling me that my original purchase was a 32 gb device so why does my eip clearly say 64gb gold platinum device? Now I'm back and forth with these people because I'll be damned if I'm paying for a 64gb device for a 32 gb device. Seems like someone owes me money and a new phone. The thing is they don't make the 64gb note 5 any longer and they are tricking those into getting these warranty devices with lower storage.

Been with T-Mobile for 8+ years and it has been my experience that they use deceptive, unethical, immoral and I believe illegal practices and tactics. I cancelled my line for a year traveling abroad and came back as a new customer due to the previous pleasant experience that I had. Given that I do not have any phones under contract I was carrier hopping to see the various plans that were presented to me. When I came to T-Mobile they introduced me to a plan that they had said "unlimited roaming services" in North America.

T-Mobile just sucks. I've been a loyal customer for over 20 years. In fact, I was with them way back when they were Voice Stream and I believe they were PCS-1. Anyway lately their billing practices are very questionable. I always have a 200 some dollar bill now and one time they will say, "Oh that's way too much," and another times they will say I owe more. I always keep my payment arrangements but this one time I couldn't do it and their turning the phone off at midnight really pisses me off. Half the time I can't even understand customer service and I don't think they understand me. As soon as my bill is paid I'm going to another carrier. They don't even seem to care if they lose a customer.

T-Mobile is frustrating for several reasons. The coverage in the US is spotty. Outside US you get only 2g speeds, very slow. Their website glitches and requires you to sign in multiple times. You can't easily view your detailed bill - it is like a hidden treasure they don't want you to see. It glitches all the time trying to download a pdf of your bill, and often it is not even possible.

I purchased my iPhone at the New Hartford, NY store from Mitch the manager. It went and Mitch seemed to be very knowledgeable and caring about the customers. Then I started using my phones. My phone coverage was not that great. When I got the phones he informed me and showed me on his computer the service coverage was very good in NYS and the Mohawk Valley. However, I found out there were some spots in Ilion where the phone doesn't pick up and also I get disconnected at times when driving in areas near the Thruway. For example, driving on Rte 5S I lose service from Utica to Frankfort sometimes. It's great on the Thruway but you would think coverage would be much better even near it. Very disappointed by the sellers and T-Mobile service on what they express when it comes to coverage. I had Verizon and they had MUCH BETTER coverage.

Let me start off by saying I have been a loyal and happy customer of T-Mobile’s for about 8 years until today. Recently my fiancé purchased the iPhone 8 and returned his old iPhone. I received a text stating that we would be getting a credit on our bill. For the next two billing cycles I received bills stating not to pay due to the credit. Today I get a text that I owe $885.50 by January 11. Imagine my surprise. So I call to ask how in the world my $230 monthly bill is $885.50. The representative proceeds to tell me that T-Mobile made a mistake with my credit and is now TAKING IT BACK. Therefore I owe them the money. It took them two entire months to realize their mistake. I prepared to tell the representative that I was NEVER informed that there was anything wrong with my account and I have proof of text messages and paper bills stating that I did not have to pay.

I am in year 2 of dealing with T-Mobile, after a NIGHTMARE occurred with BOOST MOBILE. I am at my wit's end! These people are VAMPIRES! My bill is due for payment on the 22nd of each month, has been from the beginning. Well, on the 5th of each month, I begin receiving text messages saying how "Your T-Mobile bill is now ready." OK...THEN, after about a year's service, I start getting bills that I don't understand. Each month, my bill began INCREASING by $20, FOR NO GOOD DAMN REASON! I called CS, after the 3rd month of this B'S. NO ONE could explain to me why there was an increase! I became so irate, that the CS rep I was speaking to, assured me that my bill would reflect a "CAP" and would no longer have charges above and beyond the $147 +change that I was normally paying... OK... So why did I incur these mystery charges in the first place? Still a mystery!

T-Mobile sucks to the max, been dealing with them for over a week to get a new phone. Was told in store to go through Assurant. Then took forever days to get ahold of Assurant whom then told me T-mobile should of replaced phone in store because of extended warranty (they didn't). So recalled T-mobile finally got told exchange phone would be sent, it would be here today by 2 pm. And it's not even here yet, Still on a plane.

It has been my experience with T-Mobile that they use deceptive, unethical, immoral and I believe illegal practices and tactics to acquire new customers. In January of 2017 I was promised that if I switched 4 mobile lines then T-Mobile would pay the early termination fees to my previous carriers for switching PLUS I would receive $150 per line to join the 4 lines for $180 per month plan. I believed them. I switched. They gave me $600 for the 4 lines, BUT did not pay the early termination fee to my previous carrier. This resulted in my account being sent to collection and my credit was negatively impacted! I contacted T-Mobile and after speaking with multiple people, including a male supervisor by the name of Renee, I was told they could not combine the two and I would have to cancel if I were unhappy because they would to honor what was promised.

I switched from Verizon to T-Mobile with the Switch program. I was told all my phones would be able to switch over. I brought over my Samsung Galaxy 7 and T-Mobile paid off the remaining balance on my phone. Great! Once I put in my T-Mobile sim and started my phone up connecting to T-Mobile I had all my features except the ability to receive or send media text messages. After hours on the phone with T-Mobile, Samsung and Verizon I was told that I would have to purchase a new phone from T-Mobile if I wanted to start receiving media messages. What??? I was told my phone would switch over with no problems!

I have been a T-Mobile over 10 years. Recently in December 2017. T-Mobile sent me a text message. Ask me to pay $688.65 for International Calls. I had never been make International Calls for years or My Wife joined me did not. Today I write this review to let other people know T-Mobile They have bad experience.

We recently followed the ads for senior deal on cellphones, changing from Verizon to T-Mobile. First financially, it did not turn out to be such a great deal after all the phone exchanges. However, we still took the deal. Secondly - We have now been on two vacations to the Gulf coast areas of FL (2 different ones). In both areas we experienced trouble. We are now on Anna Maria (a barrier island off Tampa). This time, absolutely no service. According to customer service they are updating system. According to the locals, it is always like this. I have no confidence in their international service which we will try in the Spring when we travel to South America. Be aware, service is NOT as advertised.

Customer for 10+ years. Changed plan. Rep did a typo when keying in ss# and now can't access account. Rude store manager says to call customer service. Customer service says to call store. On phone for 2 hours and they can't figure out how to fix it. Changing to SPRINT ASAP. Would give them a 0 if I could.

I'm very disappointed with T-Mobile because their customer service is very bad. I received an email to call about my bill tonight, so I call to make arrangements and I was denied. I'm a loyal customer and I pay my bills and I'm very disappointed. I have a lot of dropped calls but I never call in and I should have call in regards to the dropped calls. I'm very disappointed!!!

I have had the worst experience with T-Mobile phones. The first phone I received I could not talk or hear anyone and it dropped calls after 1 minute conversations. I went into the store and was given another new phone. The second phone was worse than the first phone. A phone was ordered by the rep in the store and had the wrong IEM number so that delayed my phone another 3 days. They want to replace my phone with a refurbished phone.

Yet they still chose to charge my bank account Which is now in Dispute... These people are relentless and don’t take losing a customer for their POOR SERVICE... Too well. They become Parasites... That aren’t so easy to Rid... Consumers Beware.

I signed up for T-Mobile and within 3 days cancelled their service and returned three phones. I continued to get charged for three phones on my automatic payment. When I called them to state that I cancelled their service and returned their phones, they said I still owed $1400 for leasing them. I tried to describe that there is no logic in paying for three phones that I only had in my possession for three days and returned. They continue to insist that I still owed them the money. I now have to go back to the store and present my case. Is this nuts? Keep away from this company. They hire the most unqualified people and the company itself is unscrupulous. For a few extra bucks, literally only $23 more I went back to Verizon.

So I contacted T-Mobile about three days ago about upgrading my phone to the iPhone X. I was informed by the representative that I had zero down payment and all I would have to do with paying for shipping and processing fees. The representative told me to save the processing fee and shipping fees to go ahead to their local T-Mobile store. So I went over there and was embarrassed because of course they ask for A $600 down payment. So I left the store and contacted T-Mobile again and spoke to another representative that stated that she will speak to her supervisor give me a call back in 48 hours so they can grant me the zero down payment that the first representative told me about. Representative Stated that she did see the comment where the young man that I spoke to stated that it was a zero down payment.

Explained I was terminating my account. Was told to pay $666 which I did. Now I have a bill for $164 even though I had paid for my equipment. T-Mobile claims I owe it based on their fine print and that they don't have a resolution department. If I don't pay they are sending me to bill collectors.

It’s a scam! I’m very unhappy! I have spoken to reps regarding paying for the phone for my daughter! It’s a JUMP! On Demand, so I paid the phone! Now I want to buy the phone outright! At no time speaking to Reps, did they say that if I didn’t pay off the full amount of $93.99 and I opted to pay $10.00 something in change that I wouldn’t be able to change to pay the rest of the money off and that now I would be held to pay off the remaining balance of 9 payments! That is just another way for me to have to stay with your company! Why isn’t this disclosed and told verbally? You record conversations, and I want told this during any of the texted conversations or verbal conversations! Instead I’m held liable because I signed a contract that I was able to read! I now know that T-Mobile owns Jump on demand! I will never buy another phone gain with T-Mobile! There is no reason to sneaky! Be honest and truthful!

When I received my replacement Galaxy S8 I thought it was going to be super easy, to get it unlocked. Instead, I got told around 5 different reasons to why I could not unlock it. In the end, the representative from Tennessee (I do not have a problem with southern people, in fact, I have many friends who are from the south) passed me on to their supervisor after I was told to basically "** off". I decided that I would never be buying a phone directly from T-Mobile. To ANYBODY who is thinking about switching over to T-Mobile for the support... I would not recommend it, the only thing that T-Mobile is good at doing is deals, anything other than that they are horrible.

I called customer to see about more towers in my area because the service sucks and I asked for my account number so I can switch carriers and told the rep I wasn’t paying my bill because of service so this representative says, “Well sir I can cancel your account or I can get you over to Verizon.” So she puts me on hold and she terminates my account after I told her not to. Wow T-Mobile this is how you train your representatives I will be taking me and my nephews service to a different carrier.

I have been a loyal T-Mobile customer for 20 years with no changes and scheduled timely online payments. The moment I cancelled, their service went to hell. I turned in all the equipment and even received a letter stating so, yet they kept billing me. I called each month and no one could help me. I paid a small balance they said I owed just to get them off my back, but yet received a larger bill stating they were sending me to collections. I called again, was passed around to six different people, no one knew a thing about my account until one of them just hung up on me. This service is completely unacceptable and I hope something is done about this very soon. I will NEVER use them again and will not let anyone I know use them either if I can help it.

First, I had a T-Mobile account. I was finished with my contract and they continued to bill me after I canceled with for months. They continued to send me bills which I had explained to them I was not liable for. They then preceded to report this to the credit agency. I filled out forms and would get the charges removed because T-MOBILE had No documentation to prove I owed them money. Then sell the charges to another company and thus far I have had to dispute (successfully T-Mobile charges on my credit report # times).

I have been with T-Mobile for about 5 years now. Cancelled my account with T-Mobile last week and they just billed me today for the next month. Called earlier and the representative said this was in their T&C because the phone number was ported. I asked her to send me a copy of where it says that in the T&C but she couldn't so I looked it up but couldn't find it and called back and the lady just kept saying that "I don't have to worry about another bill... that was the last bill they will send me." I asked what my billing cycle is for the charge and SHE HUNG UP ON ME! What in the world! The first lady told me that the bill was for Dec-Jan. The second told me it was for the previous month Oct-Nov. I wish I could remember her name. Absolutely hate T-Mobile after these experiences.

This is the worse company of all, I wish I could give them no stars at all. I have a paid iPhone but they will not unlock my iPhone because it does not show on their records that the phone has ever been used. My son used for over a year until I got him a new phone two days ago.

I upgraded to a refurbished iPhone 6 Plus on the T-Mobile website in July 2017. I have been a customer since 2011. After getting the phone, I transferred my data and set it up and all was fine. After a couple days I noticed the phone was acting erratic and apps would open on their own and the unit would start calling people in my recent call list and would not allow me to control the screen or the apps including writing text on its own - gibberish, of course. I called T-Mobile and complained. It was a random problem that would happen and then stop. Seems something is wrong with the screen but I could not seem to get the issue across to the rep. I decided to go into the store. I arrived with phone in hand and met with a young man who looked at the phone updated the software and it seemed fine. I explained the situation and we waited around for it to start acting up. It never did, so I left and said I would be back.

I signed up for their program where they buy you out of your contract. I closed my account with AT&T in Feb 2016, mailed in my two iPhone 6s Plus to T-Mobile along with my final bill. I paid off AT&T. T-Mobile told me months later that they lost my phones. I have contacted them every two weeks looking for my rebates. They tell me every time that they will be in contact in 2 days with a resolution. They never call back. Here it is now December and they are telling me that because it's been so long, my rebate is no longer valid, even though they acknowledge it's their fault. So, I have no phones and no rebate, yet I PAID OFF THE PHONES. T-Mobile steals phones and does not care about their customers. If anyone can offer legal help concerning this, please help.

T-Mobile is the worst company ever! I did a warranty exchange and I returned the phone. After 3 months later, T-Mobile decided to bill for an unreturned phone charge for 750 dollars. When I saw it I was upset because I know I sent it and I even took a pic of the shipping label. I been calling T-Mobile for almost two months. No one's been able to help me. The representatives mocked me over the phone multiple times.

Clearly, the absolute worst mobile carrier when it comes to their Billing Method and Customer Service. T-mobile likes to play games with their "billing due date" process, which is noticeable when a customer enters their on-line site to pay an amount past due. T-Mobile will identify a "past due" amount, which may be accurate but suggests a customer can simply pay that past due amount. However, when the customer attempts to pay that amount on-line, by using a Debit or Credit Card, an entirely different amount is billed to the customer. Such as, TWICE what was identified in the past due amount.

T-Mobile is Satan & Hell all in one. This company is nothing but lies and dishonesty and their service is crap. They gave me service that never worked properly and they never made any efforts to repair the service. Plus the customer service would add things onto the account without my authorization and they would remove credits off the account without my consent making false accusations that I made international calls that I never made.

Started Plan with T-Mobile over a year ago. We were suppose to receive buy 1 get 1 S7 Samsung with a 2 year contract. We did all that and were never told that we have to go online and register in order to get the second phone free. When we called and complained because they were charging us they just gave us the runaround. We called a couple months later and a supervisor told us they would fix the problem for us and give us credit for the one phone. Then two months later nothing happened again so we called back and this time we were told they started a special department and would get it taken care of. It has been one year and we are still making payments on both phones. 1 more year and T-Mobile will have lost another customer. They are by far the worse cell service in the country and should be investigated for fraud.

I had a one phone account with T-Mobile for over 15 years. Never had any contact with them, just paid monthly with no changes. Then I wanted to add my spouse's phone to my account. She previously used a prepaid T-Mobile. From my very first call to do this they had a problem because my line plan was no longer offered to add a line to it. So it was my phone only and they couldn't match my rate for my spouse's phone. They came up with a proposal to add the line for a little more than double what my account was. Ie. $32 a month to $70 a month. I agreed and they added the line. My first bill was $89 so I called. They couldn't explain it but assured me the next bill would be the agreed upon price. The next one was $74 so that was close enough. The following bill was back to $89 so another call to them. They couldn't explain that again to they offered a senior plan for $60 and I agreed to that.

I had a sent a iPhone 6 16 GB phone for trade in of a Costco offer buy iPhone 7 get a $300 MasterCard after device trade in. After the offer got processed they sent me only $218 instead of $300 and when I called them why I received $218 they told me that the trade device is damaged and couldn't process the trade in amount, but the device I sent was working very nicely. After arguing with them on phone for 40 min they told me to file complaint against USPS for damages but not T-Mobile. How I can file complaint against USPS who just delivered my phone. T-Mobile folks are not at all listening what I am saying. They simply arguing harshly.

T-Mobile customer service is outstanding overall. Company seem like a caring, positive, fair and reasonable company. They really seems to attempt to change, response seems legitimate, adds more towers, but of course towers don't grow overnight!

T-Mobile state you can bring your current phone to their network. What do don't state is, most other carriers phone do not work well with their network. The promotions in signage appear legitimate, however "read the fine print" is definitely true when dealing with this company. My AT&T phones rarely have more the 3 bars. I often miss text messages and even e-mail. A problem I did not have when my Galaxy S7 Edge was with AT&T.

I have had issues with T-Mobile from the beginning. Switching my home phone number to their pay as you go plan took almost a week. I had not used the phone in over 100 days they told me. This cell phone and plan was meant to be an emergency backup phone for me so I did not expect to use it ever. Anyway when I called them to see why it stopped working they said they deactivated it. They never sent me any notice that the plan would be deactivated. Be warned.

T-Mobile's customer service is top-notch. Other companies out of US can't compete. In the past they have used United States-based call centers. That is one of the biggest reasons I support them. If that were to change my expectation of them would also change as non-US centers have been frustrating to work with.

Ordered a iPhone 7 plus. Didnt receive it... Provided the company with the tracking info for the phone, they confirmed with UPS it wasn't delivered to me but T-Mobile is charging me for the phone monthly... I've spoken with several different people at the company and no one can help me... I've been with them for years and their service has gone down considerably!! How can a company make a consumer pay for products they didn't receive? I'm furious.

I was a T-Mobile customer with an iPad for more than six months. My payment was tied to a high corporate credit card. I then purchased a new iPhone X from them. With the same company credit card almost 1k. Now because I bundled the iPad with my new phone and am paying 30 a month more I am a bad credit risk and had to pay a extra deposit. What? Even though my account is still tied to the same credit card. It was good enough for an iPhone X and good enough for my previous account but not good anymore. Who makes these decisions??? Elves?

I recently converted my carrier to T-Mobile and within a 2 days it was apparent that I will need to change my carrier again soon. Before I switched I asked about number portability and asked what if the number is deactivated for a day. I was told it should be okay, I went to their store and I was told the same thing that it shouldn't be a problem since it’s just a day. After getting the new lines, I was told it might take up to 2 hours to get the number ported from previous carrier. After 2 hours I called their customer service and I was told it can take up to 24 hours. Called again after 24 hours was told another 2 hours, called after 2 hours I was told 9AM EST.

I have been a T-Mobile customer for over 15 years. Great value, but customer service is not good anymore and not the best coverage. Multiple phone calls and hours on the phone trying to resolve billing issues. They were resolved in the end, but it was a nightmare to get it done.

I call T-Mobile "Third-World Mobile", because of the laughable signal service. First, I don't exactly live in a remote area. I can literally SEE NYC from my apartment, but even outside, I feel like I'm in the backcountry. On a daily basis, I literally have 4-5 dropped calls while driving (using hands-free device). EVERYDAY. Then, if I am lucky enough to get a stable connection, I can expect half of that time, the other party cannot hear me! I have absolutely NO signal anywhere in my workplace, which is a problem, since we use our phones to stay in contact across the plant, and I am basically the only one with such a pathetically unreliable phone. I have unfortunately been stuck with Third-World Mobile for many months, but I plan to jump ship very soon! I cannot even begin to imagine how this kind of snake-oil service is acceptable in 2017.

I've been a client for 4 years and have tried others. My experience with T-Mobile has been phenomenal. Other companies could not get me service in the hills of Los Angeles. T-Mobile was right there!!! Clear as a bell. Phone delivered by UPS. Customer service reps so nice and happy. I even thought about joining the company. I once rang a supervisor just to thank T-Mobile for outstanding service. The bills do come in at a higher rate than stated... Sometimes too much. That is my only criticism. But if you feel your bill is excessive they can reduce it or forgive you for a mistake. One cool company.

Hi. Have bought 1 iPhone 7 and as per offer if I trade one phone, I will get 300 USD gift card. I have traded iPhone 5 and it's more than 3 month I haven’t receive my credit yet. I followed multiple times, they just says sorry and say I will receive credit within 7-10 days, it’s 3 month. I called them 8-10 times and no gift card yet. Really fed up with follow ups and thinking to move out of T-Mobile. I also have another iPhone, requested them to unlock and it’s not yet unlocked even when I paid off.

I like smaller companies, you tend to get lost in ones like AT&T and etc. I have been there. T-Mobile has a fair price for a better service, I have had very little trouble, and their store is nearby. I can go in with anything I need changed or transferred.

I have the bad experiences with T-Mobile. They have worse customer services. I bought a cellphone from them with insurance. My phone was broken and t mobile insurance sent me to refurbish cellphone with wifi problem. After several calls, they finally accept to take care of that problem and it's take 3 months to send me a new cellphone. The phone they send it have microphone problem in this time and they did not accept it and I still have a problem with my cellphone.

We tried to purchase a new phone at T-Mobile local store, they didn’t have in stock so they order for us online on T-Mobile website, when we received the phone it was not working properly so we went to store to return it (local store). They told us that they couldn't received back because this was bought online. (Even though they order for us because they didn't have on stock), that we need it to return by mail, so we did. We received a confirmation of the item was deliver and signature of who received it, this is more than a month ago. Every time that we call to see the status of our credit or refund they said that they haven't find our phone and that it's still our responsibility, even though we have a signature, copy and picture.

I have been with T-Mobile for almost 20 years and these last few years have been horrible when something with my phone or my mom's phone happens we have to pay out of our ** to get a phone. We are still paying on a phones that we don't have because T-Mobile feels like you should pay for phones you don't have any more! I have a son who has medical problems and I have to have a phone constantly and only 1 person out of about 20 people were willing to help me with getting a phone! With my kid having medical problems. And they not understanding that I am not going to constantly pay for a new phone to upgrade or pay the taxes every time I go in is crazy!

Just recently I received a new phone from T-Mobile and they forgot to put the charger in it. Just recently I called them to inquire about getting a charger and also having problems with my new phone because it would cut in and out while talking on it to other people so I troubleshooted it with T-Mobile and they told me that it was probably defective and that I should probably do a warranty exchange. They told me that because I was now a prepaid customer that I would have to send it in first and wait like 5 days and I told them that I got my new phone while I was a postpaid customer.

Overcharged my payment and I explained my issue and they hung up on me. I called again and they said the amount that was charged was not refundable. I really don't recommend anyone to use T-Mobile. To me this is like stealing. Overcharging a customer is should be a crime. And customer service wasn't helpful. Definitely won't use T-Mobile ever again.

My identity was stolen in March of this year. The same month, the identity thief tried setting up an account with T-Mobile. This resulted in a fraudulent hard inquiry on my credit report with TransUnion. After countless phone calls to T-Mobile, entering many disputes with TransUnion, I was advised that the only way to get the fraudulent hard inquiry off my credit report was to obtain a "Letter of Deletion" from T-Mobile. After many phone calls and being given the runaround, I was told to send my information, identity verification, drivers license, social security number, police report and etc to their legal department. I did so 3 times. Each letter was answered by telling me that any disputes must be resolved by the credit reporting agency. I am still waiting for the letter after 7 months of suffering phone calls and sending copies and letters! Disgraceful! Shameful!

Great phone service and signal. Store associates are friendly but have no idea what they are doing that includes management. Also, customer support is very rude and not helpful at all.

We have been with T-Mobile for over 12 yrs and they have always treated us well. We had lived in a small town with less than 1000 people and never had phone trouble. Then 4 yrs ago moved to next bigger town of about 4000. Have had a little bit trouble with service issues, but getting better. Through the yrs. We have looked at other companies, but price-wise nothing has compared. As long as we continue to get good service and lower payments than any other, we will stay with T-Mobile!

My experience with T-Mobile has been one in which they have provided Fair to adequate service but not as consistent and solid as their competitor Verizon. I've experienced drop calls and text as well as calls and texts that will not transmit. Since my needs are not that great the value is sufficient with T-Mobile and their service level good but not great. Definitely room for improvement.

T-Mobile offers the most flexible plans, especially for those of us who have little to no data streaming. For three phones with unlimited text and phone calls as well as 2 GB of monthly data I pay approximately $100 per month with all taxes and fees included. I have noticed no degradation of service wherever I travel within the continental United States. T-Mobile more than satisfies my cellphone requirements.

Overall I really like T-Mobile. The pricing is very competitive, great phones & plans, etc. However, the reception is a little spotty in & around Atlanta, and poor when indoors. I'm waiting to see how the new bandwidth they invested in works out.

I have been with T-Mobile for two years, recently I paid off my Samsung Galaxy S6 and switch my service to AT&T. In doing so T-Mobile had unlocked my phone for 30 days and when I called and asked why numerous customer servers said that they didn't know why because the phone was paid off. I go into 3 different T-Mobile stores and they all tell me to call customer care.

Customer service is really just lip service. Called about a service connection problem and they were only interested in selling new phones or service.

Informative, professional, friendly and they are what they advertise! Couldn't be happier! Have been with T-Mobile! Phone I purchased from the store was also user friendly. Rates extremely competitive. We also purchased another phone from the store manufactured by T-Mobile. Great size and also user friendly.

Support people are excellent! But in store personnel, (at least my experience) that I bought my last upgrade from, did NOT fully or partially explain changes and new apps.

My mother and I went to the T-Mobile store to see if they could troubleshoot my phone that was having problems displaying images. Though we realize T-Mobile stores generally do not fix phones, we previously had a good experience in which they managed to fix my mother's phone that had a similar problem. We had a five minute wait for an employee to help us. And when she did, Stephanie (I don't remember her name), the associate manager, barely had a plastered fake smile to present us while she asked what we needed today. As I was trying to explain my phone's issues she continued to interrupt me and had the worst scowl on her face. She kept insisting that there was "nothing they could do" because things like this should be handled through the phone's insurance. Personally I felt that she did not even know about my phone's problems since she considerately interrupted me every five words to shoo us away from the store.

I was on T-Mobile website and was there to order a new pre-paid phone and plan. I chose T-mobile after 2 weeks of research on most other carriers and decided that T-mobile offered the best plan and phones that suited my needs. While on T-Mobiles website, I decided to ask a few questions via the chat option, regarding specials I was told about a pre-paid special which was a great offer! I was very excited and was ready to move forward with the order.

I have been with T-Mobile a long time and have never had any problems. Customer service is great and the people at the store are very helpful. Since I am a senior citizen they have me on a plan that I can afford.

I have used T-Mobile for at least 20 years, the problems are few. However, when I do have a problem and call them, I get it resolved while on the telephone.