T-Mobile Reviews

My minutes for my phone were due and since I always pay cash at the T-Mobile store I decided to pay for my minutes early AM although my minutes did not expire until midnight 10/06/17. This review is not for the T-Mobile store, but for the phone customer service that I received during an emergency situation. On 10/09/17 3:30 am my husband and I awoke to darkness and without power. I turned on my battery operated radio and discover that Nevada county had fires in several areas. My husband had to leave for his job, and a half hour later I tried to call him and my phone was dead. The message stated that I had to pay for my minutes.

Worst company, ever! I've been using T-Mobile since for the last 4 years, and it was fine until this August when I had to make changes in my plan. It took me more than 5 visits and numerous calls to customer service to transfer from Simple Choice to T-Mobile One. Reps were unable to change my plan on existing account, so they suggested to open a new account, transfer all lines and then close the old account. They couldn't give me a final statement for the closed account right away on Aug. 17, and suggested to wait until it appears on the system so I can pay the remaining balance.

I wanted to add a cell phone account to my T-Mobile hotspot. Sounds simple, right? Not for T Mobile! Hours and hours on the phone with them. They made one mistake after another. It got straightened out but without telling, they gave me a new hotspot with very low data. Terrible experience with them. Terrible service!

Tried to change my number to Verizon. I have called them at least six times and still they have not let me change my number. Calls have been dropped multiple times and every time they say they are going to do this they fail.

I was with AT&T for over 10 years and decided to switch to T-mobile back in August 2017. I made sure that I confirmed that I am getting the $40 monthly plan per line and was assured that my bill will be $130.00 per month and if I paid via auto pay I will be getting a monthly credit of $10 for doing so and that will bring my bill to a total of $120 + the $20.00 monthly installment on the new phone I purchased bringing it to a total of $140. T-mobile have been billing me $170.00.

I joined the Kick-Back program on 6/29/17. This program gives you $10 back for every line that used under 2 gigs of data in a billing cycle. I have a business account so T-Mobile does not allow me to control it manually. Their computer software has to automatically credit the account, which it has not done. Every month I called T-Mobile Customer Service and every month I would get a different excuse as to why the Kick-Back didn't take place. All of the customer service reps that I spoke with could see that I am enrolled in the Kick-Back Program, and they could see that all 3 of my lines used far less than the 2 gigs of data, but none of them had been able to figure out how to get my credits.

T-Mobile has best coverage in country is BS. Suckered me in, after listening to sales proclaiming this over and over I signed up. After 3 days of troubleshooting their technical department declared there is "sparse" service at my area. And to top it off after all the hassle and frustration T-Mobile refused to refund the $108 fees for "registration".

I ordered a REVVL T-Mobile phone on 9/15/2017 on order number ** and paid 163.20 for the phone. They told me the phone was back ordered, so when I received the phone on 9/28/2017, it was an Aristo phone; the wrong model name. What it appeared is that at the point of shipping they covered up the original serial number designation for the Aristo phone with another label for the REVVL phone. I called them and after almost 2 hours on the phone, they said they would ship me the right phone but wanted me to pay an additional $163.20 for the phone, which I consented to do.

After dealing with five T-Mobile stores and countless customer service calls, I will never say anything negative about my 20 year relationship with AT&T again. Like many, I was very enticed by their super low $ bait and switch tactics they use. I tried desperately for 3 weeks to sign up for the 55+ Promotion but they claimed they needed to check my credit so I obliged in lifting the credit freeze I had at TransUnion which is the Credit bureau they initially said they utilized... then it was Experian. I was told four times TransUnion was credit bureau they would use only to be told it after my fifth trip into the store it was Equifax. We all know the issues with Equifax... They don't respond to emails, phone calls or even logging into my Equifax account.

I had been a T-Mobile customer for about 10 years. During that time, I paid extra on my account in order to have a credit balance in the event of unforeseen problems. Well after the Florida hurricane of 2017 I had lost service for about 2 weeks. If I wanted to make/receive a call I had to travel about a mile/mile and a half. When I inquired about the problem after several time I kept being told it was a problem with the tower caused by the hurricane. Yet in my area other phone companies were operating properly. To be fair, I had had some similar problems PRIOR to the hurricane, at first I thought it was my phone BUT AFTER switching and replacing phones the problems continued so this must have been a preexisting problem that was intensified by the hurricane.

I ask for iPhone 7 plus 62 memory. I was told no exist. Ok. I want big one for my work. The lady gave me 32. When I ask is it the big one yell at me, “Yes!” Ok. “How much?” “769.99.” Ok. “How this work?” and start yelling at me. I don’t want to say nothing, I have to pay after 14 days. My coworker tell me is 32. Went to change. The same lady yell. She dont not know nothing, I cant not return. You have to pay 769.99 and now the phone after 4 days is 699. 1st, I feels so bad the way was treated. 2nd was her mistake to gave me what she wants knowing I never ask for 32 and knowing in a few days lower the price. I talked to manager and no help… Really, we have to deal with this. Sad. Very sad, T-Mobile store 7481 Lake Mead. Las Vegas.

T-Mobile is only opening stores and have aggressive salespeople working on commission to sell you something. When it comes to a problem, THEY DON'T EVEN KNOW YOU. I bought a phone from a T-Mobile store and they sold me insurance. I lost the phone and I went to the T-Mobile store to get assistance and they told me that I didn't have insurance. I let the weekend pass without a phone then visited another T-Mobile store and asked them to use their phone to call insurance and lo and behold I had insurance. I completed the claim and paid deductible and they said they would send next day air.

I bought a Samsung J3 Prime from T-Mobile store in Cherry Hill mall. Return 2 cellphones to T-Mobile because of static in the background. The cellphones they gave me were recondition phones. Call T-Mobile to tell them about the 3rd phone with the same issue. The girl told me stop buying cheap cell. This phone that T-Mobile charge me was $150.00. The woman name is Charlene with T-Mobile. Very disappointed with T-Mobile and Samsung products. Hope this doesn’t fall on deaf ears. Need for people to know about T-Mobile and Samsung products that are being sold by T-Mobile store that do not stand behind their products. Please get back to me for more info. I have a receipt.

They are very good to me and my son in the navy. I have not had any trouble with T-Mobile. Been with them for over ten years. Will not switch. Thank you.

I have been using T-Mobile for the last 9 years and I think their service is great. No dropped call, interruption in service and customer service is polite and very helpful when I had a situation with a lost phone. From my experience, I highly recommend this company.

Over all T-Mobile is a great provider. I have been with them for years and there are seldom any problems. The only complaint I have is the price of the service. It could be less expensive. I happened to sign up for the unlimited voice data and text when it was available and for me that is the only way to sell cell phone service... Never have to worry about using too much data or text or call time.

So I live in Southwest Florida and we had a hurricane whip through here and we are still trying to get back to normal down here. I called all my bill providers and T-Mobile for I am with them currently, (not for long) and asked if they would be providing assistance for the hurricane victims. I was told, “Oh, yes absolutely. Anything to help you out.” So I was told not to worry about my bill and it would be resumed business as normal the next month. I said, “Thank you and appreciated the help.”

The companies, beginning with Tmobile, are refusing to remove a small charge on my credit reports, or to give me details thereof so I could settle this matter. I have called several times, and get referred back and forth between them.

So. After arguing with T-Mobile phone reps for much too long, without having anything resolved, and then after discovering that there was an extra 62 pages of our bill, one month, and being sure it was not only one month but every month, it was further researched, and I discovered the following things, along with satisfying my fears and curiosities about the matter.

I like the service but it should be solid unlimited and not limited. The unlimited tethering feature runs out and slows the viewing down.

Good company. Needs a little bit better coverage in Southern AZ otherwise good service including in Mexico. Have no problems with service most of the time.

I hate T-Mobile because when I got my phone they tell me, "Oh yes this is included all, yes that's included" and come to find out the first month's bill is twice as much as what I've been paying from Verizon so I called and see if I could downgrade. Noah can't downgrade. You can't upgrade, can't downgrade, you can't change, you can't move. I'm very sorry that I got involved with T-Mobile. This is ridiculous.

I had T-Mobile for 13 years. They charged me 200 dollars when I left and ruined my credit by putting me in collections. Nice loyalty charge! Now they have no contract deals but still are ruining my credit... I also had numerous dropped calls.

Changed to T-Mobile after experience of not being able to receive or make calls on Long Island, NY and when in Oxnard, California. Having traveled to both of these locations again after switching to T-Mobile I have not had difficulty getting a signal.

T-Mobile is very Expensive after you get in the plan rates etc. They should give better Discounts for what they charge Especially Seniors who depend on their phone in case of Emergencies.

I have been a customer for over 15 years. I have no complaints. With all the new towers I am never cut off and reception is always good. Customer service is excellent. When my phone couldn't be fixed a new one was sent out immediately. They stopped making the model I had so they upgraded me to a 7S at no charge.

I got what looked like a good deal on a spare cell phone and account, but coverage in my house is abysmal. A couple miles to the north or south, in commercial areas, coverage is good -- nice strong signal. An online coverage map showed my home area rated as "good" for coverage, but it's awful, even if I walk outside. Very disappointing. I'm going to try a T-Mobile home 'repeater' that is supposed to pick up their (1-bar-at-best) signal from a window and send it around my house. We'll see how it goes, and I'll report back when I try that.

I bought the iPhone X today and the new watch and tried to port a number to the watch. They messed everything up and LOST my business number. I am losing money as I write... My wife is in tears and has vowed to go get a lawyer. This is not the only problem we have had with T-Mobile. I wish I had changed carriers sooner. The billing is never correct and if you try to make a change with your account be prepared for a nightmare. We have tried to make three previous changes to our account by adding a phone and they have made a mess out of it every single time. Do they not have a training course?? Or maybe thats what they train them to do... Frustrate people to death until they give up. Well, I don't give up.

14 years ago I signed up with T-Mobile. I was refused by a few other providers and T-Mobile took my account. They believed in me and I am a loyal customer.

I hardly ever have to call in and talk to someone. I can usually resolve my issues in their app. If I do have to call, their customer service is awesome!!

I barely use my cell phone yet they keep my bill at $40 + taxes. Not happy about cost. I've called them a few times about it and they seem to "try" to help me but I'm not too happy. I understand Republic cell phones or better yet OOMA is better. Will check them out.

T-Mobile just increased my 5 gig a month to 10 on June 3rd without raising my bill. So - though customer service sucks beyond explanation - the extra gigs are welcomed - even though I never use much of any of my data. I have hi-speed WiFi at home and rarely go out... But the $55 a month I pay for 5 gigs was a bad deal compared to competitors. Boost was my carrier for 5 years. I got rid of them because of bad customer service, and ended up paying more to T-Mobile for even worse.

I love T-Mobile and have been a user for many years. I don't get dropped calls and the service area is very good. I would find it difficult to change providers.

T-Mobile has been my carrier for the last 5 years. Customer service is AMAZING but coverage needs great improvement especially if I travel west of DFW.

I give it a 100% for my bill and the service is experience people who take the time to very be helpful with your problem, to solve and the plan to work with you right on time. Thanks.

So I purchased a 64 gig Note 5 about two years ago. I bought the 64 gig Note five over the 32 gig because that was the phone and storage I desired. Well 22 days ago I did a warranty exchange because my rapid charging stopped working. I go in and pick up my phone at T-Mobile never being told that I was receiving a 32 gig. So I notice today 12 days later that it is a 32 gig instead of a 64 gig. I call and their only solution was to credit my account $80. So I'm stuck with a phone that I did not purchase and a carrier that lies, deceives and did not give me the opportunity to have freedom of choice to keep my 64 gig Note five. In a Nation where we are granted freedom of choice mine freedom was stripped away from me by this monster of a mobile phone company. Good luck if you go with T-Mobile. A very unhappy American and soon to be ex T-Mobile customer.

Unreliable connections, call drop-off for no apparent reason, billing error so screwed up (they have not fixed my billing error for 1+ yrs, every month I have to call for correction, and every call they promised to fix it but never got fixed, very frustrating).

T-Mobile one is great. I never have to worry about how much data I use, and if I have a slow use month, I get a rebate. Also, every Tuesday, I get a free gift. I have coverage everywhere I go and it's faster than my home Wi-Fi.

I enjoy the accountability of this company along with the credibility of the company. Customer service is fair and go beyond duty to satisfy you about concerns.

Able to use phones in many places that others cannot. However plans are becoming a little more expensive than others and phones are not worth the amount of money you pay for them.

Three months ago I was informed I didn't pay my bill. Long story short, someone has accessed my account from within T-Mobile. They take my money from the bill pay and pay their own bill. Now, my access code has been changed. Their response pay my bill auto pay. NO, someone is doing an inside job and they want access to my bank? I've reported them to the BBB, waiting for their response since they have no solutions. I want whoever is stealing my money and changing my passwords arrested.

I switched over to T-Mobile in March of 2017, suckered like everyone else with the low price offer. This was one of those cases of you get what you pay for. The unlimited plan for 2 lines was $110 per month and they were giving away a 3rd line for free!!! All sounded great a reasonable cell bill. Day one started with problems, my wife's phone would intermittently connect to the network. So we went back to the store to get it fixed. They claimed some crap about the phone and said we have another offer going on, if you give us that phone we will give you a new iPhone & or the same phone Samsung Galaxy S7 FREE!!! And it will work on our network. Great, we go and do that, as we were told at the store we would see a $30 charge for the phone each month and a $30 credit to follow. It was explained that the reason was that they needed to protect themselves so they don't give us a free phone and we go switch networks, made sense, so away we go.

My husband is currently in the US Virgin Islands doing hurricane recovery work. In 1 week he used our 200 MB of data somehow. I tried to get his usage increased but was told he could only get a data pass for 50mb @ 15$ a week. Please explain to me how that helps! I was told there was no options to increase above that and regardless that my husband is risking his life to help thousands of people affected by hurricane Irma, the fee couldn't be waived and there was no way to allow him data. I'm extremely shocked at T-Mobile considering the unique situation my husband is in. I find it hard to believe that this company cannot assist the victims and disaster recovery teams or families for that matter of fact!

They just changed my plan without my consent and send me bill. When I called to solved the problem they twice hang up on me. When I ask for manager again they hang up. On top T-Mobile has very weak or no signal at all. Unlimited phone plan but many time without signal... or with two bars but still not able to go to some websites only if you on top of your T-Mobile signal have another wifi support from somewhere else.

I have used T-Mobile since 2001 and have always had the best cell service as well as the best customer service even when I was out of state. I definitely would recommend T-Mobile.

T-Mobile's billing practices are very difficult to understand. When you sign up for "Jump on Demand" you aren't necessarily aware that you will pay the quoted amount for 18 months followed either by a balloon payment of the "residual value" vs restructuring monthly payments to cover this amount. When you try to pay these amounts off you find that there is a very brief window after paying your most recent bill balance. If you make payments at any other time they go towards the following month's balance and not towards the residual value. Also, T-Mobile makes a big deal about their unlimited data plans and binge video streaming. They are less clear to point out that when you use your smartphone as a mobile hotspot to project to a monitor or TV (as we do when camping) is limited to 10Gb/month followed by throttled down speeds making service useless.

In comparison to the other companies that offers unlimited, they don't drop speeds. A little too much attention towards the younger generations and not mature groups. Don't like that you have to put down payment on phones with more storage capabilities. It should be that the taxes are paid and yet another option, pay it all out in payments...

Experience is great, just not happy with the family plan. I'm spending $300 for me and my daughter every month because I'm trying to pay for the phones, which is ridiculous to me. I become indignant, $300 I can purchase groceries.

I visited TMO store 9068 in Fresno to consolidate separate accounts my wife and I had with T-Mobile for 4 years, meaning we overpaid for that service over the period. They put my wife on my account, which resulted in changing her caller ID to my name. This has yet to be fixed. I was then offered a promotion to trade my iPhone5s for an iPhone7 with a 300$ rebate (including trade-in value). I picked an iPhone SE, paid for it in full and was told to go on TMO promotion website to redeem the rest of my rebate, complementing the $36 I got for my trade-in.

Binge On not working on my account. Took all my data and my Stash... was ASSURED that it would be replaced and of course, it isn't. After numerous phone calls, after being on hold over and over and calls dropped and being told "Sorry, it wasn't notated so, too bad for you". I am now FURIOUS with T-Mobile's horrible service and customer service on top of that.

When thinking about transferring my cell phone provider, I contacted T-Mobile to find out if my specific area had good coverage and was assured it did. Because of this, I chose to include my daughter on a plan with me and switched to T-Mobile. After doing so my daughter lost hundreds of dollars in business when clients could no longer reach her due to no coverage. I chose to drop her phone from the plan because of this but kept my own as I had coverage (for the most part) where I needed it. When canceling her line, T-Mobile customer service told me that we should have never been told she would have good coverage at her location as she was in a dead area and coverage was highly unlikely. They continued to charge my account for two cycles for a two phone plan. Anyone contemplating a switch to T-Mobile should think twice about doing so. The company is a JOKE!

I have used several different phone companies. By far T-Mobile has been the best. From customer service to being able to upgrade new phone often. We have never had a problem.

Concern about watching videos on YouTube, stating that I use too much memory. I pay my bill a mo. Have a right to watch what I want to see. Other than that service is wonderful.

I have been a customer of T-Mobile for 15 plus years and they thank me every call. They are pleasant to work with and greet me every time I go in the store.

I had a bad experience pre-ordering an iPhone on the T-Mobile website. The first time I placed the order, I had the option of getting next day shipping for free or 3-7 days ground shipping for $6.99. The default option was the $6.99. Of course I selected free shipping instead. Yet after I placed my order and received the email confirmation, I was charged for the $6.99 shipping. There was also a glitch in the system so that my apartment number was not shown on the shipping address in the order details. I called up customer service right away (5 minutes after I placed my order) and they told me they couldn't cancel my order because it's a "pre-order". I had to argue with them for 5 minutes, threatening to file a dispute with my credit card, then the representative finally said "let me talk to my supervisor" and cancelled the order.

I went to change my service about 5 or 6 years ago and was sold a bill of goods that I really did not want. All I wanted to do is reactivate my phone that I had been using. They told me that they should send me two phones. It would be 100.00 a month and that I had as much time as I needed to activate the second phone. Next thing I know is that I am getting billed for three phones at the cost of around 250.00 to 300 dollars a month. But that wasn't the bad part, the phone that they sent me died the first day, so they sent a new battery (was told always start there). Almost the same day the phone quit again, well ok then send us the phone and we will check it out.

T-Mobile caters to multi-family use. Those of us who are single family users pay more. I only have T-Mobile for international use. Otherwise I would use Metro PCS.

Reliable, awesome service always - customer since 2010. Wish the price was a little lower, but they are still very competitive with the other big providers.

First of all I think Verizon and AT&T are way overpriced for the value. They have one of the oldest infrastructures and it's been paid for yet they charge the highest prices for less service. I have been very pleased with T-Mobile service even when I travel and the customer service has been great. What I have noticed about T-Mobile, depending on what retail store you're in, the service and knowledgeable staff differ greatly.

I switched from AT&T to T-Mobile with the deal that they will pay for the remaining of installments for the AT&T phone. They send me a new phone then I send the AT&T phone back to T-Mobile and they lost it!!! 6 months later still fighting for the reward money when switch companies. I spoke with 12 different people and 3 supervisors (all in Tennessee). NO ONE resolve my problem. It was always a: “Sir we are not have the response from our department in charge, please call back later.” Bottom line they dragged this problem for all 6 months and now, I don't have the reward money, nor phone, and I still have to pay AT&T for the old phone... $40 per line is a good deal but that is also what we get as far as customer service. Be careful when switch or start a new service with this company.

T-Mobile has continued to improve its service since I signed up. My rates are quite reasonable compared to other carriers. Their customer service is very good as well.

The employees are helpful but my phone continues to get hacked into by breaching the network. AT&T and Verizon were no better. The customer service w/ T-Mobile is a zillion times better but they should all hire the white hackers because hacking is out of control. I never had a problem with an Apple phone until they created that backdoor. I think the new Blackberry will help!

T-Mobile has always serviced me well. This is my fourteenth year with the carrier and their services from phone to customer have been exemplary. I am truly looking forward to continued years with this carrier.

Not the best coverage, used to be a lot more helpful. Used to be great service, now just so so. Been with them 14 years and now changing.

Cancelled my prepaid account with $52 left in it in July 2017. They promised would refund it after cancellation. Called them September 2017 and would not refund it. They said to find another T-Mobile customer and they will give the $52 to them!!!

I recently switched over to T-Mobile from Verizon because the Verizon bill was outrageous. Problem now is I have to go outside my house to make a call. T-Mobile is rated above Verizon for coverage but I doubt it.

I have a grandfathered unlimited data, calls, text plan. It works fine but all the added expense of buying 3 phones on a payment plan and the line charges are a bit too much to pay monthly but that's the only way we can afford it.

I HAD to "upgrade" to an Android from my reliable LG Flip Phone. They did give me a free booster and that helps a lot. Service tends to be reliable other than the need for a booster.

I've enjoyed my experience with T-Mobile for 5 years. They take my payment with auto pay each month and they are within $1 each month of the agreed upon amount in my contract. I have 4 phones, three with insurance. I have a tablet, also with insurance. Five devices, 4 with insurance, occasional SIM card or technical advice, at no charge. They are an awesome company that has a number one priority, the CUSTOMER. I used to have 5 phones with AT&T. It was a nightmare, never use that company when you have this one that is always going to put their customers first. T-Mobile is the best cellular company out there.

Now I am receiving calls from strangers all day long and the owner of this number should be a girl. They might think that I took the girl's phone... The scariest part is now I am worried about T-Mobile would sell your social number or personal information to the scam people.

Been a customer of T-Mobile for over 10 years; find their signals very good. Customer service at their corporate stores very conscientious; 3rd party stores, service sucks.

I've had no problems so far. My bills are paid on time, all my issues are resolved quickly and the representatives in the stores are friendly too. I would recommend friends.

I purchased a T-Mobile card for 50.00 at a Family Dollar store to be used on a locked T-Mobile phone. 11am called started new service with new phone number... 3 hrs later phone not activated. Called T-Mobile again... gave the # they provided me with & doesn't exist... 4 transfers into this call I scratched the card to add the minutes and the ** tell me they can't add minutes to this #. It's now real. Huhhh?? They provided it?? Now isn't take it back for refund... asked for mgmt to help me. Not only was he a smartass but it funny I can't get a refund. The whole experience makes you feel like they're on purposely trying to screw with you for kicks. What a bunch of **... consumers beware. I don't purchase cards at any of their retailers. They don't honor them and you're out their money!! Cause you scratched the cards.

T-Mobile's customer service has been excellent, and they are simple to use. However their coverage outside of central metropolitan areas is very spotty.

I have been a T-Mobile customer for approximately 18 years. I have had a few problems, but none in the last decade. I like my service, and pay close attention to new promotions. That's the way to get the best service.

T-Mobile generally has decent signals in the San Francisco Bay Area. There are certain spots in Oakland where there is either abrupt term of signals or quick fading into black hole. Data speeds are also affected in those areas (close to I-880, a major freeway). I haven't had any challenges with customer service yet. Most of the colleagues are receptive to customer needs. They are also good in explaining charges which may show up before making changes.

T-Mobile has problems. There is a lot of dead zone areas. They do not match any other cell phone companies and you're on hold for a good hour and a half. I know because I have T-Mobile for four and a half years and I left them for 2 years and just came back and they said they will promise me everything else and I'm still disappointed of the service. I tried to talk to the higher-up authorities of the company. I leave my name and number and they do not call back. The turnaround time is terrible and they do not I mean do not respect the calls that you're telling them to have problems with on your phone at this time. I will be looking for another phone company and I hope they give better discount for military personnel too. Thank you very much.

I generally like the company. Been with them for 3yrs but there are a few flaws. My service works poorly in Walmart and a few other places and my bill can be a little high at times. Overall, I'm happy with T-Mobile. They gave me a chance.

T-Mobile is an excellent company, the rates are very reasonable. The service in store would be excellent if they had more customers representative to take care of their customers.

I've used T-Mobile for the last 4 years and in all that time the only problems I've ever had with my phone was when the battery actually went dead. Otherwise I have had good reception and excellent picture taking on the phone. I have a Samsung Galaxy 3. Then anytime I've had any problems with the bill or anything all I have to do is call. If I have problems with the phone I take it in the people who are at T-Mobile whether it's here in Florida or at in Texas where I was from and I have had no problems at all. They help me in any way they can and they showed me several things about my phone I did not know. They have transfer pictures from the phone to the Zip drive or whatever you call it that goes in the phone - the little memory card and that has helped me a lot. I really appreciate all their help and I love the company.

I cancelled T-Mobile, because I was given a company phone with another carrier. I didn't have bad customer service until cancelling, however, I noticed I was still being charged the same amount each month, even though my phone had been paid off, for several months. I went ahead and cancelled and they are trying to charge me for another month and have sent it to collections, affecting my credit score.

Have had AT&T and Verizon. Prefer T-Mobile. Only downside is rural areas when traveling. Otherwise, costs and services are much better.

Great company, great service, and reliability. I’ve been with T-Mobile for 2 years and I am very happy with them. I would recommend them to everyone. They are always updating. I never had any problems.

Always have good service on the phone. The customer service people do their best to solve the problems I had in the past. However going to their store is a different story. I encounter little help since sales is their main concern. For example I bought a $400 phone few months before and was stolen. I went to the store to report it. I want to trace it but he decline because I have not insure it. The person on the phone at T-Mobile was more helpful and I was upset enough to buy a phone from Best Buy. By the way they have better policies on purchases.

Great deals for new consumers but not many great deals for grandfathered consumers and need more upgrade deals. Service coverage is great and never lose signal but that could also be the phone that I have.

I have been a T-Mobile customer for about 5 years. They would help breaking down your bills if you're going through rough times and they provide unlimited data that's really unlimited. The customer service team are awesome, they are always knowledgeable about their product and they make it easy to understand your bills. Overall T-Mobile is the best around. I would recommend the entire region to switch to T-Mobile. That's one company who does what they say. They would do no gimmicks. I personally would never switch from T-Mobile.

I have been with this same company for 31 years. It has had a few name changes over time but they have always been good to me. I hear people complaining about competitor's services and it makes stay right where I am.

I used to be an AT&T customer but left them after many years given the rates got higher and the services level declined. T-Mobile has the best rate plans specially in roaming rates and internet availability at all times. With my kids using T-Mobile I don't get penalized for overages rather a simple speed adjustment. Great Job T-Mobile.

No complaints, they make me feel like a valued customer and usually resolve any issues in a prompt, efficient and courteous manner and I do not foresee me switching to another provider in the future.

This Alcatel A30 Tablet isn't worth the box it came in. It constantly crashes with no patch available to stop this... and T-Mobile coverage area is NOT AT ALL satisfactory. Nor is their customer service to try to resolve the problem. Very frustrating. Spend a few bucks more for a device more and company more reliable.

I ordered 4 phones online with assistance over the phone. They were all suppose to be under a family plan. I got my first bill and it was for over $1,000.00. I called them and could not get anywhere over the phone, so I stopped into a T-Mobile store. I talked with an asst manager and asked them why I was getting charged this much. They gave me an explanation that because I ordered online that it all got messed up. They made the adjustment and my bill was $425.00. The next month I get a text message that my services were going to be interrupted if I don't pay the $1,000.00. I went back into the store and they said don't worry we won't shut off your service. 3 hours later all 4 phones were shut off. I went back into the store again this time more irritated. They told me to be patient and got the real manager this time to see if they could sort out this mess.

I was with T-Mobile for 7 years and finally had had enough of their horrible service and customer service. I was told if I was to cancel my service I needed to do so by the 23rd of whichever month I decided to cancel. So I had cancelled my service and switched to ATT (which is amazing service and customer service), by the 23rd. Of course T-Mobile had no recollection of me cancelling before the 23rd. So it doesn't show that I cancelled until the 27th. So now I owe a remaining amount of $137.80. Which I decided was fine and I would pay off the remaining amount I owed on my device which was $165.99, so a total of $303.79.

Some of the worst everything, they will walk you through the same steps that you went through every single time, the customer service is nice, but after 17 years of crappy everything, I have had enough!!! I have plenty of YOUTUBE applicable video too, please advise!

I've been seeing positive reviews for T-Mobile as far as their coverage for a while now. And after three years with Sprint I decided to switch plans. I brought my own phone to T-Mobile. And told them that I needed an account that would verify with PayPal so I could leave my online store. I was promised by no less than seven people while setting up the account that a no credit check account was the same thing as a regular credit check account. So that's what I did. A week later when it still wouldn't verify with PayPal and I was reading or blog posts I found out that it is not in fact anything like the regular credit check account. So I called T-Mobile and said “What do I need to do to switch my plan to the credit check account.”

Been a loyal customer for 10 years... with 4 phone lines. Today they offer a buy one phone get one free promotion... so we figured we would upgrade two of our phones. Well turns out they don't give a hoot how many phones you have. To get the deal, they want us to open another phone line!!! -- why? So I can have five phones with spotty coverage???

Revvl, a T-Mobile-branded phone, has great features for price range, incl. 32 GB int. storage. In a MN T-Mobile store, asked about switching from current prepaid $45/mo with free One5 8 GB phone, 4 GB fast, to buying the Revvl under a similar or maybe slightly worse agreement. Fine print on phone card said $160. I'm not eligible for $125 cost of phone because of plan I'm now under. Can't start from scratch, & sounded like someone switching from another provider isn't eligible. Who is eligible? Usual fast-talking doubletalk have been hearing for 20 years from all the major & not so major companies. Sounded like would also be forced into a particular higher-priced agreement. Makes me wonder what other surprises would appear after signing their fine print. Switched from Boost to get customer service; competent, friendly help in T-Mobile stores.

I decided to switch from Sprint to T-Mobile simply because the monthly rate was better, and I thought my coverage would improve. I spoke to someone on the phone and ordered this GREAT plan (10G Data, Unlimited Talk and Text and ALL for just $50, T-Mobile will cancel my contract with Sprint and pay off my iPhone so I can use it). The rep said the only catch is that I will need to purchase any phone with them to use for the first couple weeks while they are paying off my old device and unlocking it so I can use it.

T-Mobile is the most incredible company of life! I have been with them already for 2 years I regret ever joining them. First of all, their coverage sucks among south Florida, even with their wifi home booster it sucks. They claim their coverage is everywhere but it's really not. There's slow internet and some of the call fail all of the sudden. Also the fees they have against international calling is out of this world. I had called to Colombia about 24 minutes and they are charging me $72.00. I mean I know they must charge something because I didn't have the international calling added but come on 3 DOLLARS PER MINUTE. Are they nuts!!!

I asked a sales person for price and they asked a few questions and I was given a price higher than my current service. Then I started getting messages that my credit was checked. I never filled out a credit report or was advised that my credit was checked.

I was with T-Mobile prepaid and their service just would not work for me. I could never call, text or get the data to work. I called them numerous times and they were of no help. They kept blaming the SIM card and even after I replaced it I still kept having the same issues. So, I was kind of forced to switch to a different carrier just to get my phone working so people could contact me again. I had $96.00 dollars in my account and tried to get them to reimburse me for them. There was no way they were going to do it. I even asked to speak to a supervisor but he was of no help. He was completely rude, unhelpful, and hung up on me. Avoid T-Mobile at all costs. Their customer service is horrible!!!!

The worst company. Do not believe their promotions! They will do everything what they can not to pay your money back! Hello there! I bought 2 phones Samsung Galaxy S8 "buy 1 get 1 free" in May 24th. Store's manager said I have to purchase 1 phone and another one. They will change monthly and then refund me in a few months. And I added one line as requested. Sales person gave me paper how to redeem it, I filled it up online.

I had a deal for $130 since January then the bill increased suddenly to $150 for no reason and when we talked to the guy that we made the deal with he told us it's taxes. Is it possible the taxes increased by almost $20? And he told us "talk to the company. It's not my fault" and we talked to the company and they were so rude to us and they told us to talk to the guy and the guy left the store even when we talked to him. Before he left he told us "it's not my fault it's the company!" So, now it's who's fault? Why I have to pay extra $20 for taxes? So, this is not a business and they didn't keep their word! I just want to pay the money that the deal was about.

Me and my family switched to T-Mobile on November. The promotion at that time was, "Get 3 lines for $140.00 and line #4 is free". We signed and paid the initial fees. About a week later T-Mobile had the same deal/promotion with a lower monthly fee of $120.00. I called T-Mobile to ask if that promotion can be apply to my "very recently" created account. According the T-Mobile CS Rep. the promotion was for new clients only, therefore I did not qualified because my account was already created in their system. The T-Mobile Rep. explained to me, they had another promotion "only for existing clients" for such I qualified. The promotion, "Get two additional lines for free". I could not believe it, I had to ask the Rep. to review my account and the promotion "multiple times". After a while, I was starting to believe him, but still it was too good to be true.

I have always used prepaid service from T-Mobile for the last ten years that has now been ended due to their mistreatment. My account has always been in good standing as it is prepaid only! I bought a used phone over two years ago and activated it with them and have been using it ever since. I now want to unlock it to travel internationally and use another service while abroad but T-Mobile refuses to unlock it.

T-Mobile should not bother with promotional giveaways. Each store receives a handful of backpacks or other items they're offering and hundreds of people trying to obtain one. It seems like they are just trying to lure you into the store. They give you a week to clean your backpack but they were going in less than one day. Don't bother trying with T-Mobile. It waste your time.

DO NOT USE T-MOBILE!!! In the last year T-MOBILE has been absolutely horrible!!! And terrible service in our area!!! They have messed up so much! I had a $600 phone for 3 years that I loved and had to get a new one because of some issues, they tried to send me a $50 phone... I was suppose to hold that value of my phone and transfer it to the next. That was the deal when I had my phone... ended up getting an LG G5 which took almost 5 months time get and now the back button quit working.

I had my phone stolen over the weekend. The people in the chat were more than helpful in getting me a new phone shipped as they knew I had transportation issues. Phone arrived in 2 days, and then I'm told I need to go to a store to activate the new SIM Card, which they sent along with the new phone. Never was I told this was going to happen, I have no available transportation and ended up spending 35$ in UBER to get back and forth to a store (luckily using my wifi to get the UBER App to work. If the UBER guy couldn't have found my house well then what would I have done).

I had been with this co. for at least 6 yrs. Never missed a payment. Towards the end of last year (2016) T-Mobile said my wife and I needed to upgrade our phones to keep up with changes and it would cost 60.00 a phone. OK. They billed 5.00 more on my bill making it 67. And change. In March they said they were going to give us free phones. Well I asked if they would take the 5.00 charge off my bill. They said no. Well I had just bought these phones. They were like new, and now I could not use them any longer. I would give them back. No. Still had the boxes they had come in. So my wife and I started to look for a new provider. We found PCS mobile. Gave us 2 free phones and our bill was 50.00 a month almost 20 dollars cheaper than T- mobile whom I was with for SIX years.

Bought a T-Mobile s8+ for 900.00 and some change just spent a week out of town and could not get any data on it but my wife on her older phone had no problem. I called Tech support four times trying to fix it. They told me it was the phone, I didn't know of this problem till three days ago and when I got back to town I went right to the T-Mobile store where I bought it. They want to send me a refurbished phone in place of a new one that I paid for, I have been with them for 13 years four lines, I called to cancel my lines and they said, "See ya later." No customer care at all. Where is the loyalty?

This company should be put out of business. First I left them after 6 months of my bill being incorrect and having to call every month, second customer care is beyond ridiculous. Always get a different answer to the same question. I left them for US Cellular, I had a balance for three devices. Received my final bill and called to set up a payment arrangement which they refused to do. They said "you can pay what you can each month and maybe that will keep it from going to collections." It didn't. I received a call from a collection agency. I called the Attorney General, sent the collection agency a letter to stop the calls and called T-Mobile to work with me, got transferred multiple times, put on hold in hopes that I would hang up. Which I didn't. I have since contacted the FCC and sent in a formal complaint. Worst cell phone company on the planet.

T-Mobile employs these agents who call the customers and the agents change every few months. One such agent called my husband saying he will get 2 Alcatel tablets for free since it's a business account. If we exceed 2GB we will be charged, we would be charged one-time registration fee and that would be reverted and there is no contract. My husband agreed, we even have the email from the agent. Again the next offer was a hotspot, an LG and a Samsung tablet. He said the same thing. Lo and behold nothing is for free, we are getting charged 250$ per month for 8 lines, 2 of them not associated to any devices. Called T-Mobile 15 times, only 3 agents helped somewhat. We have already paid off the iPhones and still get charged a fortune.

I was a customer of T-Mobile for a decade or so. On 6/26 I moved to Verizon. I got a full month bill - automatic bank withdrawal - on 8/15. I called and the rep explained to me that in "terms and conditions", once a billing cycle is started, I will get billed for the full month! Those are unethical business practices, that the Federal Commission should not allow. As I paid my telephone bill twice that month (to Verizon and T-Mobile!). And paid T-Mobile for services I did not use. That is T-Mobile's way to say thanks after all those years as a customer. And T-Mobile's way to ensure that if I change my mind I will return! Right??? After such poor treatment, my phone provider will be anyone else THAN T-Mobile! John Legere can look cool on any TV money channel - should apply some honesty to the delivery of services and train his employees with that in mind!

I was one day late on a phone bill. My fault. I go into TM to pay the bill at the end of February. Phone is turned back on. I also purchased a chip in case I needed another line. The guy said the line was free which it was but I have plenty of devices. Did not need one. March I go back in because my acct. for bills TM tries to draft almost 350 dollars. Call TM and they said they would take care of it. April still not done. May still not done. Call in. Pay my bill in full as I do every month and to make sure this comes off. Never once mentioned in all those moths about a unpaid bill. The investigation that was done is the real crime. The person that was in charge is a crook.

I called T-Mobile and ordered service for the first time on 8/1. After further checking on coverage it was determined the phone service from T-Mobile would not meet my needs in many of the smaller cities I travel to. I called T-Mobile and they said to refuse the phone. I did that. They received the phone on 8/11. The W/B number confirmed the receipt. Now they say phone was not returned. What they did with the unopened package after they received it is out of my control. Many people have complained of the phones they returned not being received in Connell, TX.

My mom switched from T-Mobile in March, due to not having good signal EVER!!! Well, during the switch, she noticed that her bill was not accurate to the numbers for the payment plans on phones. Now mind you, she has been with T-Mobile for 16 years, never late and always paid her bill. But anyway, she contacted them about the bill, because it needed to be correct for her to receive her payoff from the other company to switch. She was informed that the bill would be corrected and she should receive it soon.

I try to do unto others as I would have them do unto me, it's the only decent way to live. I'm not rich, in fact I'm struggling like most Americans. So when T-Mobile literally steals $55 from me it is a big deal, not so much the money but the principle. I bring in a phone and open up an account with T-Mobile, $55 for one month. As I'm waiting I'm literally resetting the phone. I get my sim card and finish resetting in front of the store, and then there's a problem. FRP activation lock. I entered the correct email, correct password, it won't work. I go back inside, T-Mobile rep messes with it, tells me to contact cust service. I do. I'm on hold for a tech for 38 min.

I am on a plan with both my grandmother and myself for data and service. However neither of us get phone service at home! Like what is the point in getting T-Mobile if we cannot use our phones at home, especially my grandmother who needs it to call for help or myself in applying for work or school. Have been calling and going to stores almost monthly to try and resolve this issue and half the time, the T-Mobile staff do not believe me when I tell them it's a coverage issue pinning the blame on my non-T-Mobile phone WHEN my grandmother's, which is T-Mobile, also does not work here at home.

I purchased a cell phone on an installment plan (EIP) in May 2016. On July 14, 2017, I called their agent, and asked for the payoff amount to pay off the EIP plan. I did this because I wanted to verify the exact amount needed to pay off the EIP. It seems that the numbers reflected on the bill and website are a month ahead - the total amount due is deducted from the amount due on the website when it is billed - not when a payment is received. So their own employee, who did not know this, quoted me a payoff number that was one payment short - even after assuring me that I was paying off the account in its entirety! Imagine my surprise when I got the bill this month, and it shows a EIP payment due, while the website showed a ZERO BALANCE on the EIP!

I purchase two phones from T-Mobile store on November & then another a month later. I was told my bill will stay the same $160 monthly for four device for about a year. Now they telling me I've been late since I received the phones. No one never said such things when I go in the store to pay. They say $160. Now eight months later customer service says it's $240 monthly. Someone told me wrong. Sad company. This accumulate a host of charges to the customer. I have the contract. Why can't this company stand behind their word. No I can't recommend T-Mobile at all for no one service to much nonsense.

This company and all of their employees are a complete joke! For 2 days in a row now, I've tried trading in my brand new J7 Prime because it's the worst phone I've ever had the displeasure of owning, not to mention the fools don't even carry a fitted case for it, which therefore forces you to buy insurance! ALL of T-mobile so-called "Help" topics and troubleshooting instructions are WRONG! Not one tip or step by step help worked at all, so you can't even figure out how to do most of the things that are simple on all of the S's, therefore after only a couple weeks of having it, I go and try to upgrade and it's been the most horrifying struggle and nightmare I've ever encountered with ANY COMPANY, from being hung up on again and again AFTER being transferred AGAIN AND AGAIN, just to make me do it all myself online, that I had issues with doing PRIOR to calling the mindless sheep like reps!

T-Mobile Billing horrors. I was excited to transfer from my overinflated Verizon service and their crazy fees to the Un-Carrier T-Mobile. I brought my own phone and I am on my way with unlimited service. I love the service so much I bought my first wearable the Samsung S3 Frontier and paid the watch in full. Also bought a LG Tablet with the cost of the Tablet being returned to me via prepaid card when approved. Awesome deal if everything worked as stated.

I was a Sprint customer which I switched to T-Mobile for a better internet services. For the period of 3 weeks trying to get my phone unlock with Sprint wasn't unlocking. My phone was out of service and I was loaned a phone from T-Mobile for $25 for 14 days. Since Sprint was getting a hard time to unlock my phone and I am not willing to buy new phones for 3 lines I had no choice but to switch back to Sprint. T-Mobile is charging me $155.00 for 10 days. I called them and the agent refused to waive the charges. I called the second time and they only deducted $52.00. Which is very unfair. I am stuck with a bill from T-Mobile and Sprint. I was waiting for the Samsung Galaxy Note 8 to come out and switch back to T-Mobile but that won't be happening anymore. I do not recommend T-Mobile with my experiences. The agent shows no compassion.

I am a small business owner and had two accounts with T-Mobile. One business and one personal. My personal account was with T-Mobile for over 9 years!! My cost kept going up. I asked for one of their promo rates and was told I had to leave T-Mobile and come back as a new user to get the promo. So... I left. AFTER my final bills, I received a $1,049 bill on my personal line and a $1,140 bill on my business line. My business is very new and my bills were $120 monthly on the business and $230 on my personal line.

I bought a LG phone. Paid cash 270.00. After three months dissatisfied with phone. Offered $14.00 for trade in. This company is so full of ** you could fertilize a whole planet. This company don't give a damn about its subscribers.

I've been with TMobile for 3 yrs. Not all good but this last one did it for me. I'm going to Apple. So long losers. My prepaid less than a year old cool pad phone broke. Still under warranty so I called tmobile. They said send it to them and I'll get a new replacement. So I sent it in. Two weeks go by and it comes back same old broken phone. They gave me wrong address. So I send it again and it arrives in ten day to the return center in texas I have tracking number and verification from post office it arrived. BUT TMOBILE won't accept that it arrived. They say post office is lying. HA WHAT A BUNCH OF BULL. So I call after 6 transfers and finally a supervisor we make a three-way call to post office that say yes it was delivered but again they refuse to accept that answer.

Today August 9th, 2017, I talked to a customer service representative for the 15th time. The Representative change my OLD number to a NEW number with out permission. (My son's line was the one that needed the change NOT mines. I need my OLD number back ASAP as this is a BUSINESS LINE, the first representative told me that the process length would be during the first 24 hours through an email that I should follow. Because I did not receive this mail, I called one more time and the second representative told me that this process length would be done in 3 HOURS!!! As a loyal customer during the last 7 years, I can tell that I will not recommend this company to anyone!! PLEASE FIX THIS PROBLEM and GIVE ME MY OLD NUMBER BACK. THIS IS A HUGE MISTAKE by your Company.

I switched from ATT to T-Mobile after they assured me I would get service where I lived. Wrong... No service and pretty much lousy service all over. I switched back and asked for credit. They gave me 10 bucks big whoop! What good is unlimited data plan if you can connect anywhere. Ripoff T-Mobile.com.

I shouldn't have taken the horrible service of the so called top service network provider T-Mobile. I ordered for 2 new connections along with 2 new phones, on 8/6/2017 they took the order. By the time I am going to pay the bill they said that the billing section is closed. We will continue the next day. I got a call on 8/7/2017 and they sent me a document of the proof which I signed and made the payment for both phones and new connections too. They took my shipping address on both the days while filling the application form. As courtesy for making my billing late they did a 1-day shipping.

There was a promotion on Black Friday and I bought 2 phones one being a Samsung Galaxy S7 edge (I traded in a S5 for it) and a iPhone 7 (Which also had a S5 traded in for it). Every month in my statement there was supposed to be a credit, they did it for a few months then they stopped. They said I didn't qualify when I called them I'm not sure why. On my statement I'm still paying a full phone. I call many times and everyone has a different story, they have no idea how to work. Plus, now they want to change my plan and I refuse to do so.

I am going to Canada next week for a two week stint and am currently with US Cellular. Yesterday was my last day off before I leave. While in Canada I will not have access to wifi or landline phones. I wanted to be able to communicate with my family without it costing $0.60/MB. I saw the ad for T-Mobile saying they'd pay off your current phone if you switched service, and that they had free voice/text/data roaming in Canada. I also saw that they had the new Galaxy S8 and there was a deal where if you bought two they'd give you a $750 gift card. I called customer service that morning to inquire whether I could use both promotions (the phone payoff and the $750 gift card) and they assured me that I could. I also confirmed and reconfirmed the plan would be what I needed. I asked the other general questions about porting the numbers, how long it takes to get the gift card, etc. My questions were answered satisfactorily at that time.

This company is a complete joke. Mindless sheep who could care less about reality, or justice, in the T-Mobile world all that matters is company policy and how best to take advantage of their own customers. I've been a customer for almost 2 years, recently I got myself a new phone, actually my 3rd phone. So I head over to the T-Mobile store to pickup a sim card and this thing going... I should've known better, for a simple trip to the cell phone store always turns into a walk thru of a new car sales lot... Blah blah blah blah these reps are really trying to sell me a new phone, when I have one in my hand trying to turn it on... Finally I get the answer I'm looking for...."Yes we have a sim card for sale, and the price is $50." WTF I think, $50 for a sim card, yup trying to get over on me... I should've known better... I head home, get online and within 2 minutes I'm in the check out cart with my new sim, for only $10... That's $40 savings, wow T-Mobile is a bunch of **!!

Today July 31, 2017, I talked to a customer service representative ONE MORE TIME to unlock my phone. I need to do this before August 3 because otherwise I would need to pay the month. However, the first representative told me that the process length would be during the first 24 hours through an email that I should follow. Because I did not receive this mail, I called one more time and the second representative told me that this process length would be 14 days!!! Folks, I feel depressed and unsatisfied. As a loyal customer during the last 2 years, I can tell that I will not recommend this company to anyone!!

TMobile continues to amaze me on how they stay in business with the worst customer service ever in history - period! The agents are unwilling or untrained to help solve issues. They look at their own customers as a threat and rather than help, they make the interaction as difficult as possible. Can they please be sent to courtesy school, for starters?

I have been with T-Mobile since 2002 and relocated. Unfortunately there is no signal to stay with them. I have to disconnect their service. They gave me cheap free phone as promotion. They charge me all phones that was the said it was free. I called customer service and transferred to different departments with no help. I end up paying over 600 dollars. Plus every month they charge me few dollars and increase my bill and I had to call them. I do not recommend to any one to use their service.

T-Mobile has sent my balance to collection without informing me or presenting me with a final bill and I figure they are just being spiteful because I switched to Sprint. I requested a final bill as I inform them that I had switched to Sprint and no longer require their service. Instead of sending me a final bill they sent it to their collection and I was only aware of it when I saw it on my credit. Immediately I called T-Mobile and paid the amount with my credit card on the phone and after over 4 months it's still on my credit report and T-Mobile and their collection agency refuse to give me a detail final bill so Sprint can refund my $430 or to have it removed from my account. Until today I'm not sure why and what I paid for. All they are now telling me is that there is a 00 balance on my account and they no other record. THIS IS CERTAINLY HIGHWAY ROBBERY.

I have been a T-Mobile customer for numerous years. I would always tell them how awesome they are, called them every month to make a payment. NOW, I believe they have been outsourced. The last two months have been crazy. Last month, I tried to pay my bill via phone, she barely spoke English, very hard to understand. I never got my text confirmations like I used to get. THEN, today I wanted to make my usual payment, they wanted $9.00 for the fee on top of my payment! They now charge a fee for a phone call payment. I believe everyone deserves a job, but not to our detriment. Still haven't received a confirmation of payment text. Unreal. I will be changing carriers. What happened in the last two months is unacceptable. I am very disappointed in them.

I had T-Mobile well over 10 yrs, had to cancel due to no reception in Tx. Upon canceling T-Mobile gave me a hard time when asked if they would unlock my phone so I could use with another carrier, I spoke to several people and was told to give them 10days. Upon calling back they said I had never called when I had it on my recent calls with time and that they didn't know why I was told. Then I cancel my last line and was told that my final bill would be 128. When I didn't receive a bill I called and they had the wrong address and then was told I owed over 200.00 and that they do not know nor should I have been told what my final bill would be.

Fourteen years with T-Mobile always hoping I would have coverage in most major areas of this country. It was not to be. T-Mobile confirmed I would have coverage in Europe as well; never happened. With regret I have moved to another carrier. The final insult - although the last service was a mere seven days, T-Mobile indicated they do NOT prorate service and charge for the entire month. This should be reported as fraud on the consumer! Happy to have left this low level company.

I moved to Las Vegas NV over a month ago. I have been trying every week to get T-Mobile to change my phone number to a Las Vegas area code. Every time they say that there is an error with their system and they can not change it. This is unacceptable to me.

I've been noticing other people have been writing about similar experiences and I agree their insurance policy is a complete fraud and scam and this needs to be exposed because what they're doing is despicable! My daughter got a brand-new iPhone 6 for her birthday which she lost so I had to get a replacement phone through the insurance policy that I bought for the phone and then on top of that I had to pay a $275 deductible. So they sent her a Phone and it starts overheating and starts draining battery. So we take it to an Apple store and they check it out and informed me that the phone had missing screws in the taptic engine and that pieces of the phone fell out when they opened it and it had a third-party battery. And then later the phone just died.

I paid for service I did not receive for more than 2 years. Where I live and work was and still is not a 4g lte area it's 2g - 3g. I was lied to from the beginning. They said for more than a year that a new tower is in and will be active and then said it is active. The tower is 100 yards away no one has worked on it. My phones don't connect to it. I received 1 free month of service out of the 2 plus years. My neighbor has the same service and has received 13 months of free service now he has recorded a rep telling him that T-Mobile has been lying to him that the tower is not scheduled to go online till the end of July 2017 to receive 4g.

I have had T-Mobile for about 8 months. I started their service on black Friday (Nov 26, 2016). There were advertising $35/line and you need to have 4 lines (total $140). I had insurance on one line for $12/per month. At store they told me my monthly bill will be $152 + tax. Well for the last several months we have been in dispute about incorrectly billed charges. The customer service fix the billing issue for the month but they never fix the problem. Now they been charging me $194/months and telling me either to take it or leave it. I have spoken to several people in retention department about removing these extra charges permanently from my bill, but I have had no luck. T-Mobile is fraud. Please do not believe their advertisement, you will pay much more down the road.

T-Mobile has got to be the worst network there is. I wonder how they are still in business. A few weeks ago, I started having issues accessing my data. I called T-Mobile and they apparently couldn't figure out what was wrong. They said there may be an outage in my area and to give it a couple days. I gave it a week and still no luck. I reached out to T-Mobile again and they suggested resetting my phone to factory setting, I did but still didn't fix the issue. They suggested changing my simcard - again still didn't resolve the issue. I finally went to an actual T-Mobile store after 2wks+ with this issue and was told that T-Mobile had updated its towers and my phone is no longer compatible.

I made International through WhatsApp from my PA, USA on 07/16/17, T-Mobile considered it as a Regular Emergency International Call & Charged $111.00 Plus Taxes & Fees $16.42 (Total $127.42) for 37 minutes of Talk. I called them, CR says it is Valid charge & they are NOT responsible for Apps call even if Data was ON & used. If we call from another country to US then T-Mobile charges for $0.20 per minute but from US to another country is $3.0 per minute. Which is ridiculous amount & ripping off customers.

T-Mobile has not unlocked one of the iPhones. The request to UNLOCK the phones was put in on Saturday. Today is Thursday, I was just now told it would take an additional 24-72 hours to unlock the phone. Signing up for T-mobile, we were told for every smart phone we turned in we would be given $300 off the price of a new iPhone 6. Also we could exchange the iPhone 6 for the 6S when it arrived. Wrong on both accounts. We exchanged three smartphones for three new iPhone 6S'. When the bill was higher than expected I called T-mobile on four separate occasions. At first they told me about how much money I was saving. The original contract was so confusing. Needed a Wacker Drive lawyer to understand it. How were bills of $286 a month saving me money?

Since T-Mobile merged with Metro PCS they are so under powered you can't keep a phone call going. At least with Wifi calling I could get around that because there wasn't service in my neighborhood... until I bought my own phone off Amazon (unlocked) and suddenly my Wifi calling was gone! Now I have no service and their lousy service wouldn't let me use the Wifi calling that was in my new phone. Bummer. (They don't like it when you don't spend hundreds of dollars on their phone. The LG I bought and paid for with T-Mobile was replaced twice for breaking down so I bought a phone I wanted for $200 off Amazon and I love it.)

Disappointing to receive a text message from T-Mobile that I have 5 dollar discount for each account upon enrolling to autopay. Today I was notified that I'm not eligible for a nonsense reason. Why would you send a notification that you can honor? Fake information is not business!!!

My nephew has his cell phone service with T-Mobile. Almost 3 years ago I bought him the iPhone 5S which he had for almost 3 years. His mother had him on her T-Mobile account and was paying $7.99 for the phone insurance coverage. During this past winter, his cell phone started freezing up, the corner of the glass started lifting up (a common problem with iPhones I guess because for a while Apple was replacing them for free), etc. So, I filed a claim for him through Assurant. They replaced the phone March 31 with a refurbished model along with a $175 deductible. Total cost: $240 paid in issuance plus $175 deductible for a total of $415.

I have been a T-Mobile customer since 3 years and although it's never been the greatest experience, I have always kept being their customer. However, recently (one year to today) their service started to really perform badly. My data doesn't work well most of the time and it has a speed that it is so slow that often fails to load the simplest web page. After contacting them, they have been literally playing with my patience for 3 months, where every couple of hours of support they would switch assistant and we would need to start all over. This for THREE MONTHS. It's been insane. I asked them to fix my service, and they didn't and I asked them to get a refund since I was paying for a service that they didn't provide. To this day, there is been no help from them and my service keeps performing badly. It's not been a couple of week. But 1 year. Worst carrier ever. T-Mobile is ruining my life.

Here is my latest issue w/ T-Mobile: In June 2017, called to ask if I can UPGRADE two lines to Samsung Galaxy S8 Plus and get the buy one get one free offer. Rep on phone claimed "ABSOLUTELY". I double checked, "UPGRADE right? I don't need any new lines." Rep confirmed. Completed the transaction, paid for both phones in full. Expecting to get cost of one phone back via pre-paid card in a few weeks. Got a text the next day congratulating me on adding two new lines!!! I called T-Mobile right away. The rep on the phone said the new lines are TEMPORARY and indeed I am in the process of upgrading and they will go away after upgrade. I said "OK, call over."

I'm a single mother and have two children that although they were too young to have their own phone I got them each one anyway since it would give them the freedom to call their father or myself when they were going back and forth. For 13 months I had automatic payment set up and without fail they would shut down their lines. I invested so much time each moth to correct this and finally had to make a decision if we would continue or go elsewhere. After talking to their departments for over 2 hours I decided to give them an opportunity to see me show them LOYALTY and see if it made a difference. I was very clear on those details AND IT SADLY DIDN'T MATTER AND NOW WE ARE IN A BIGGER BIND THAN EVER. I can't imagine how they keep their customers and I feel very sorry for the great employees since their only as good as their company and T-Mobile could care less.

They offer you a cell phone that is supposedly free, but not. You pay a financed phone, but it turns out not, it's just rented. Before purchasing any product with this company, carefully review what you sign, they will cheat you of any form.

Went to my local store to receive a quote, they automatically pulled my credit to let me know I did qualify for the service. They went ahead and gave me the price quote for 3 lines. We didn't decided to do anything at the moment. Left. 2 months later I receive a huge bill of $310.00 when we never received or agreed to their services or bought any phones. When I received the bill I called the **. Was transferred 6 times to different people. Was the phone for 1 whole hour. Never recommend T-Mobile to anyone! Horrible company!

I am a customer with T-Mobile for over two years, and if not for the reasonable payment arrangement options, I would have left for a primitive, pay as you go phone service. My first two years of service, I purchased a brand new iPhone 6s, which I had to return less than a month later because it died on its own, randomly, multiple times per day. The only option they offered me was to get a used, refurbished phone, even though I just signed up for payments on a brand new, almost thousand dollar phone that did not work. I bit my tongue and accepted. The used replacement had the exact same issue. I stuck with it in avoidance of having the same issue I bring to you today, because of the stress and violated feeling it brings. I finally paid off my first disaster of a phone experience last month and opted to continue their service and buy into a new device (I know, I know).

I had a very bad experience trying to switch from my old company to this company. Is unbelievable how T-Mobile is charging me for one month of service if I used it for 1 week. And it was not my fault to decline.

A sales rep came into my business to convince me to make a change from Verizon to T-mobile. They promised me a seamless and easy transition process, which was very important to me as I am a business owner. They also showed me a coverage map for the areas that I most frequent, showing that they have very strong signals (Orange County, California and Southern Florida). Based on this information, I spent the next hour making the switch. The experience has been terrible and a complete scam.

I wish there was a way to give less than 1 star. I am now at the peak of my frustration with T-Mobile and their inconsistencies with the knowledge of the customer service representatives. My current phone has been giving various technical issues for months. I had "insurance" on the device and tried for months to get a replacement handset due to the annoying issues. After about 6 months of calling back and forth, troubleshooting the device with varying instructions (depending on the tech. representative), I was granted a replacement device (even though I had insurance on the device).

My son and I went to a T-Mobile store and we're told that there was a $50/line promotion AND a buy one get one free Samsung S80 promotion AND T-Mobile would pay off my AT &T bill AND my phone bill would NEVER be more than $130/ month; I questioned the rep repeatedly and was assured never more than $130- no hidden fees, no hidden charges, oh, and excellent coverage.

I have been with T-Mobile for about 5 years. I haven't had any issues with T-Mobile until recently. Out of the blue my phone would not send text messages to people that have T-Mobile service. I thought it was because of my location at the time but I was in the city and even if I'm going from one end of the city to another it still wasn't sending the messages. So I called T-Mobile customer service about the issue and talked with them forever. Customer service could not fix the issue so I did a warranty on the phone. I did 3 different warranties for the same issue and after the last time I was able to send messages.

My family and I have been with T-Mobile for 11 years. Today after my mother went to pay the normal monthly bill, she was charged an extra $338 for what they told us was a late fee from January??? Then they added on suspension fees, that no one in T-Mobile or the over the phone representative could explain! Along with telling us that this late fee was added to every monthly bill and having no explanation for the extra $270 for this so called "late payment"?? She goes in every month and pays in the T-Mobile store in Bristol, Virginia and never has been told she was late on a payment, and she has always been early to make these payments. They could not show us the late payment, nor explain why this was happening?!

I have had T-Mobile for three years they have placed these charges on my phone every other month. Well for the last several month we have been in dispute about incorrectly billed charges. The customer service speak so nice but they never fix the problem. Now they been charging me for the G-6, and the G-8 but only one is in use. I have spoken to three people about removing these charges from my bill. T-Mobile frauds you are a joke. I will be calling you every month until justice is served. I will be uploaded negative review to every website that will allow me to give my opinion you thieves.

Switched to T-Mobile from Sprint in order to take advantage of a promotion that would cover my early termination charges. They promised to give me $800 to pay Sprint and switch to them. It has been 10 months and still having to call everyday to check when I am going to get my money. They sent me a prepaid label for me to ship my Sprint phones, so I did. They lost them and admitted to it, but that still why I don't get the $800. Ridiculous. My Sprint account got sent to collections so I had pay out of pocket. I have spent about 40 hours on the phone with T-Mobile for this issue alone. Just a bunch of negligent people.

15 years T-Mobile customer 4 to 5 phones, always paid on time. First story: had issue with the sound on my phone, called several times and discussed the issue but they couldn't resolve it and finally they said there is a problem with my phone. I replaced with a brand new similar phone but it didn't resolve the problem. I went and purchased a new phone from T-Mobile store @ 2602 Eldrige Parkway here in Houston. I wasn't happy with the phone and went to return it. They asked me for $50 restocking fee. I told them the return policy was never disclosed to me and they said they couldn't do anything.

Complete waste, after a couple of days the network basically booted me and only allowed calls and text. Internet was slower than dial up and was useless. We only bought it for mobile data! They blamed it on my phone which is 4g and 4g LTE compatible and zero issues in several countries I have been to. The company doesn't stand behind their service and fobbed me off. Save yourself the grief and just avoid them unless you only want to be able to call 911.

I have been having issue with my phone for the past 3 weeks. I called T-Mobile on 6/30/17 at around 7:10am and explained to Johnny ID # ** that my phone crashed and I am having issue with the SIM card. I was not able to receive text messages. I have a new SIM card good until 10/24/19 which I need to activate so I can use it on another phone. I have a total of 6 lines with T-Mobile. After verifying my account with my password and my personal information, Johnny insists that in order to activate my SIM card, he will have to send a text to my phone so I can read him back the ID that is sent to my phone. I explained to him that my phone and SIM card does not work so I will not be able to receive the text. He insists that there is no other way. I then asked for the supervisor. Erica ID # ** was rude and not helpful at all. She will not let me explain the situation and kept saying that there is no other way.

I ordered a certified refurbished Galaxy S7 late May, waited and waited, was told it was back ordered and they didn't know when it would come. I really needed a new phone so eventually just went to the store and bought an LG K20Plus. At the store they said if the Galaxy phone showed up I should just return it and I would be refunded the 37.72 I had to pay up front when I ordered the Galaxy. The Galaxy S7 showed up after a few days and I immediately returned it using the shipping label they sent. That was June 15. Tracking says the phone was received June 19. Still no refund. At least 4 phone calls to customer service and no help, just the constant refrain "we just have to wait for this one". In the meantime, my account still has the 432.00 Galaxy phone listed, and I'm sure they're going to start charging me installment payments even though I returned the phone long ago. Nothing but cheaters and liars.

T-Mobile have commercials stating they have all-inclusive plans which is a lie. Apparently I have been on a plan that is not all inclusive and I've been paying taxes for months although I was told I was enrolled in an all-inclusive plan. They have deceptive billing practices which are not being represented in the commercials or by representatives. Who's going to choose to pay additional taxes when they can be included in your bill. Shame on you T-Mobile.

I had T-Mobile for less than ten days. Return the devices and now getting billed for them. I called customer service and if they did not get them in their warehouse. I'm responsible for the charges, even though I return them to their retail store. As I'm just saying how frustrating the situation is the representative hang up the phone, I was beyond mad for bad service and customer service.

I had T-Mobile for years and I decided to switch because I had terrible reception at a lot of places. I switched to AT&T. The price is half the price of T-Mobile and calls are rarely dropped. The problem is that the bill went from the 17th of the month to the 16th of the next month. I canceled the service on June 19th. They still charged me for the whole month because it is prorated. That means that I only had the service for 3 days and I have to pay for the whole month. Talk about a ripoff.

T Mobile Customer Service@ 3510 E Bell RD, PHX 85032 - This was the BEST customer service experience I have ever encounter at a cellphone store. I previously had another carrier and their customer service was sub-par. This new store offered NO waiting, immediate care and very pleasant employees. I highly recommend trying this location!

February 2017, my sister advised me that she was changing to T-Mobile for AT&T because her kids went over data each month. I went to the T-Mobile store in Atlanta off Camp Creek Hwy. We were in the store 3 hours being convinced we should change our phones over. Once we decided that we would change to T-Mobile we were instructed that we had to turn our phones in. I had a iPhone 6, my husband iPhone 6 plus, my son and daughters both had iPhone 7 plus with the had less than a year. When we were checking out the young lady helping us to us that because the phones were new we can get extra stuff at no charge. My kids got new cases that charge phone $100.00 each, screen protectors about $100.00. I was given instructions carrier Freedom on what to do when I got my last bill. I asked again why can't we use the phones we have, was told that they will buy these old phones from us.

Billing for services NOT rendered. Instead I'd like to say, I actually loved T Mobile while I was a customer. I had to change providers only due to a recent relocation to a area where they had no service coverage. I ported my cell number over to a new carrier on May 13th 2017. That was seven day into a new service cycle. I received a bill for a full month's service up through June 6th 2017. I feel this is just not right, so I went to the T Mobile store and spoke with a service rep. He explained that T Mobile charges a full month of services even if the account is cancelled before a full billing cycle is used.

I was with T-Mobile for about 3 years, but the first month should have been a warning. I was billed for a full month of service even though I joined on the last day of the billing cycle. When I tried to get an answer of why I was billed for the full month I was given 3 different answers by 3 different agents. I am moving and where I am moving T-Mobile doesn't have any service so I had to change carriers. I did this 10 days into my billing cycle with T-Mobile. Now I received a full month's bill from them again and threaten to be taken to collection if I didn't pay.

I would not recommend T-Mobile to anyone. It took multiple trips to the store and many hours on the phone to even try to fix the multiple issues we have had, and promises made and broken by T-Mobile. False advertising, hidden prices, additional fees added when not authorized - that is just the beginning. First - the "unlimited data" claim. What they don't tell you is the speed of the data. It is (depending on your phone) borderline pathetic. Doing a simple "speedtest.net" or other test, you get anywhere from 250 Kbps to 1 Mbps download and less than that upload. These are less than 3G speeds, and we are in a large metropolitan area (Minneapolis).

I am a new customer, I just transferred my phone service from Boost Mobile to T-Mobile. I wanted to try out T-Mobile's service. What a mistake! First, the transfer of my phone number has been disastrous. I am still receiving text on my former phone with Boost Mobile, and none of my text is going to my new T-Mobile network. It was supposed to take 3 hrs, it has taken 8 days. I am still unable to receive text ever since I switched my service to T-Mobile. To compound issues, when I called T-Mobile representative, they passed me around to at least 7 people.

My wife and I were switching from AT&T to T-Mobile trying to save money. Big, huge mistake. One of the costliest in our lives. We went to the T-Mobile store on Perryville Rd in Rockford, IL. A friend was in the store. I asked what he thought of the service. He said he was a disgruntled customer and I shouldn't ask him. They had screwed up his bill and was trying to get it fixed. Right then and there we should have walked out. My mistake was staying and signing up for the service. My wife wanted an iPhone. We had always had Androids before. So we purchased an iPhone 7 and an iPhone 7 plus. While we were checking out. K.C. the sales clerk checking us out. Said we were entitled to a promotion. To items. For just the tax. We thought great and purchased two headsets. One for each of us. One was around 30 and the other 16 dollars. We went home.

My family is experiencing no service in their homes. They live in different places within the same city, however, recently they have not been able to get any service inside their respective homes. My mother had to go outside just to make a call. We eventually decided to get her a home phone. I am really contemplating leaving because it makes no sense to pay as much as we do and not be able to use the phone in the house.

After a month of service 2 out of 10 lines stopped having internet due to T-Mobile system upgrade that stopped supporting some devices and the only thing you can receive from T-Mobile customer service is, "You have to purchase new devices and you cannot use a promotion for Buy 1 get 1 free if you don't open another line". They do not pay for their mistakes and will never compensate you for any inconvenience you can have, so I am moving back to AT&T, this is beyond ridiculous!!!

Have been a T-Mobile customer for 14 year; always paid on time and had 4 lines. Was very satisfied until about 1-1/2 years ago. We use cell phones for business and reception became very poor. It was to the point that had to call customers back from landlines. Even T-Mobile to T-Mobile call reception was poor. When complained about reception to T-Mobile they said our phones were too old. So over a period of months bought 4 new phones. Reception did not improve but got worse. Then they convinced us to install a 4G LTE Cell Spot tower. Except they could not get it to install. They claimed it was an internal problem on their part but after a week they could not get it to work. I called every couple days, but no one would call us back. Could not continue to allow their poor service to affect our business, so this week I am switching carriers.

Nobody does their job. We have had T-Mobile for 11 years. We have six lines on the account and we have always paid our bill on time. We have always bought our phones through them. Thousands of dollars later and never had a problem till two years ago we started dropping calls. We were not receiving messages. After talking to multiple Representatives, buying new SIM cards, getting a router for the house to extend the service, finally we had bought new phones hoping that would work. Still it did not.

I switched from AT&T thinking that I was taking advantage of the promotion that T-Mobile had on Cyber Monday. They offered 4 phone lines with unlimited data for $140/month. In addition they offered $800 Visa debit card because I was switching from AT&T and they will pay for any penalties and any outstanding balance on the financed phones. Since the beginning they didn't honor any of those things, They have been charging me as a regular plan. I had to call every single month to get some credit for the $140/month plan that I was supposed to have, but this month they refused and after 7 months with them, they told me that I don't qualify for that plan. They have given me all excuses not to honor the plan I signed up for. I didn't get neither the Visa debit card nor I got refunded for the money I had to pay to cancel AT&T.

I have been a customer with T-Mobile for over 4 years. Their customer service always thanked me for staying with them and I felt a part of their community. I really thought that it mattered to them that I have stayed with them for so long. But it does not truly really matter to T-Mobile how long you have been a customer. One of the main reasons I ever joined was because of their international service. At the time I was in the military and I traveled frequently between Europe and the United States. And T-Mobile had the best international plan of all the other carriers. But their service in rural areas, especially in the mountains is horrible stateside.

In November trade 2 almost new phones for iPhone 7 exchange program. 1st several months T-Mobile could not find those phones. In April found them and said we sent them damaged phones. Although phones were practically new as I traded old phones and got new iPhones from Apple store. Then I had a problem with the Samsung S model. I got offered warranty exchange by T-Mobile. I sent the old phone back but T-Mobile claims they did not get the phone. Tracked on around 440.00 to my phone Bill. Did the same thing again on the other Samsung. I am a business customer. I have been on hold for at least 30 mins or more. Every time I call them. No Professionalism. T-Mobile is a total disaster. No fairness just headaches.

I signed up 6 cell phones in 2015. I understood they were on 24-month contracts to purchase. 18 months later I learned they had to be paid off at that time or the total remaining balance would be added to the next month's bill. I had to buy a couple of them, switched a couple to another carrier, extend one. T-Mobile was extremely dishonest in 2015. I am divesting my cell business from them and will no additional with them.

I have been a T-Mobile user for over 6 yrs. My problem started when I added another line for a friend under my account. As it has been discussed by numerous customers T-Mobile is a runner up for an Amy Award for transforming their company to one of the sleaziest phone company ever to exist. They also have one of the least desirable customer service department. My monthly bill varies depending who I spoke in their customer abusing department. A while back I signed up for a 24 month finance arrangement and got one of their ** devices with an option to own it out right after the end of my contract.

Tried moving my service to T-Mobile but after being told I had service at my home, I did not. If I got out of WiFi range our phones were useless. Could not get my son at school 2 miles away. I called customer service and was told I was within the 14-day buyer's remorse and was due a full refund with a waived restocking fee. After 3 hours on the phone with them, I was told the store would have to do some of the refunding, another 2.5 hours spent there. Thinking it was all done and over, I started receiving monthly service billing on the two returned phones. They charged my account again and I placed a stop payment. So far they have cheated me out of about $350. Now they want to turn me over to collections. Beware!!! Hidden fees and they do not back what their employees tell you!

T-Mobile had a promotion you give up your iPhone 6 and get an iPhone 7. I went to the store they said I'm eligible. Just to be sure I called customer service and they assured me it's okay. I had to pay all 4 of my iPhones before I ship it to them. Cost me a lot of money because they were pretty new. After receiving my 4 iPhone 7 I notice that I was charged full price on them. When I called they told me that I was not eligible to the promotion (WHAT A BS). I asked for my 4 iPhones 6 back they said they can't return them. Spent many hours of conversations with supervisors. At the end they said if I change my plan to unlimited they will respect the deal. That's what I did and guess what? They still charging me $7 per phone (4 phones). I can't believe such a big company will do that.

the line. This is way too much. Please tell me if this is correct.

There is Nothing good about this company. But my biggest beef is the invasion of privacy and being treated like a child. As an adult in my 50s its very rough to have to obtain permission to do anything on my phone service. As my husband is the primary holder he is allowed to view anything he wants of mine. All my texts, incoming, outgoing & missed calls. My picts, EVERYTHING. But I cannot see any of his info. With my husbands over active, paranoid mind he's convinced I'm cheating! We are on the verge of divorce over this.

I have been with T-Mobile for over a decade and they're a very nice company. They are easy to do business with and I trust this company because they are honest and trustworthy. T-Mobile has my vote. They are 100% with me and I would not switch to another company. They're very friendly when you first walk in their stores and when you walk out so it's like yes I'm going back again and again. Instead of reaching them online or over the phone I would rather walk into the store because T-Mobile makes my day.

In March, I purchased a Google Pixel XL. I brought it in to T-Mobile to be activated. The person in the store was very helpful, and let me know that the $350 Google Pixel promotion was still active. He submitted the form for me. On March 22, I received an email from T-Mobile saying that it was being processed. Then on March 31, I received an email from T-Mobile saying that it had been approved, and I would receive the reward in the mail in 2-3 weeks.

So frustrated with this store's return policy. I bought an iPhone 5se at the T-mobile store in Shasta Mall in Redding, CA operated by MobileOne LLC and after 7 days returned it to the store in the box with all the packaging and ask for a refund. I was told that if I had ported my number back to the previous carrier that they could not refund me the money and it had to be shipped to a Texas address and that I would be refunded by T-Mobile corporate. So they created a UPS shipping label and packaged it up and I took it to the local UPS store in Redding. It shipped and was received in TX which was confirmed by UPS tracking. So I call when it was received and ask about my refund, the T-Mobile customer rep at a call center said I had to wait 17 days to ask about it and they could not call and check on it.

I was told that T-Mobile was expanding their service in my area, so I wanted to try them out since their services were cheap. Worst mistake ever! I leave the store and get to my town and I have 0 service. I tried rebooting, finding new towers reprogramming... Nothing worked. I called in (via Wi-Fi the only way I could make calls on their network) they told me they would send out a booster. I agreed and went to the next town over where service was supposed to be great. I couldn't make a call out at all. I tried for 10 days.

I have been using T-Mobile for 15 months and so far I have had very good service. When calling customer service, I have always had any problems solved in very little time. I chose T-Mobile because my previous mobile service was the worst and I was stuck in a two-year contract that I wasn't allowed to break even though I had no service in my area. I complained to that company about this problem for the full two years and they did nothing. I waited for that contract to expire then signed up with T-Mobile. I could have had T-Mobile buy out my contract instead, but at the time I didn't know they offered it. Having a no-contract service has worked out better for me and the price has never risen except for when I added other items to my plan. I added the Mobile Hotspot which is very useful with my laptop when the power goes out or I am traveling and don't want to use public Wi-Fi which is unsafe.

I've been a customer of T-Mobile for years. I have 5 lines that they service. They charge $20 per line now for reconnection, which is ridiculous. They use to only charge you if the service was interrupted for more than three days and would still allow the user to receive incoming calls and messages. Now if your service is interrupted there is no grace period and you automatically get charged $20 per line. Shame on you T-Mobile. Would not recommend T-Mobile. Customer service is poor even when I asked to speak to a manager. They all had the same scripted BS.

I have signed up to this website for one reason: to praise T-Mobile's customer service. I have been a loyal customer for 15 years now and have always, really always found a way to talk to them when I had a problem. Most recently I had to discuss an issue over a lost (or stolen) phone that I returned in exchange for a new iPhone 7plus. I had to go back and forth with them a couple of times, but in the end they accommodated me more than I had hoped for. I was persistent though! But my experience is that you can always talk to them and they try to help. So thank you, T Mobile.

Hello all this is a review of T-Mobile and my experience as we left AT&T we took our phones to T-Mobile. Trading in 4 phones and starting a new service on Black Friday three years ago. I think it has taken until now for us to really get used to the idea of being screwed over so royally. We showed up in the a.m. and were immediately greeted by a manager stating we had picked a fantastic time to join T-mobile as we were getting a great deal on phones, tablets and other hardware and plans. We started by picking out what type phones we would like to have and of course we all wanted to know the cost of each phone on the plan. As we were going to split the bill in three parts. Myself and my wife acquired two phones alike. Our daughter and her fiance got other hardware.

There are employees at T-Mobile that have put settings on my account that I believe violate my privacy rights. I would like for someone to investigate my account to confirm my suspicions. My passcode keeps getting change. And I keep getting messages on my phone that T-mobile has changed settings on my phone without my permission. I am sure that if someone investigate this matter they will find that until recently I have only spoken to 3 customer service reps since I've had my accounts until recently. These 3 reps are the persons I believe are violating my privacy rights.

T-Mobile has bad connection. I never paid this much for a phone but this one gave me the most trouble time after time. They cut it off for no reason and they lost ALL of my contacts and could not recover them. Also they are making these phones so fast and cheap charging all this much money, turning your life upside down, relying on their technology, loosing ALL pictures which I had for a lawsuit.

I purchased a phone over the phone with T-Mobile and decided to return it during the 14 day window. I called they provided an UPS label and shipped it. Tracking info says it was delivered May 2nd, 2017. A month later they are now saying that the phone never reached their warehouse, that I have to pay for the $850 dollars. I called UPS to file a claim and they told me that T-Mobile should be the one filing the claim not me since they have the account with them. They still went ahead and filed it but said they would report back to T-Mobile only not me. I have been calling pretty much every day to a point that they say the phone's IMEI shows was being used, and the representative even said, "Not saying is "you" but many people return boxes empty." I responded to him saying, "Well if I had it like you just made it sound, why would I ask you to block the IMEI so that no one can use it?"