T-Mobile Reviews

Great phones, fast service, love their apps, low prices. Love that they offer free Mexico range because we're do close to the border, perfect for when I go to the Caribbean. The only thing I hate is when it's cloudy or rainy my internet may go out or sometimes no phone service, in rural area I experience drop calls but it's small range, and I know my phone number is being sold somewhere. I keep getting a lot of scam likely.

I have had nothing but good experiences with T-Mobile in the store or on the phone. Everyone knew their stuff and were very knowledgeable and patience when explaining everything.

Been with T-Mobile for seventeen years. Rural areas had bad reception in the beginning but times have changed and after hearing friends and family complain about cell phone competitors, I doubt I'll ever change from T-Mobile. No need to fix that which is not broken.

The cost and service at T-Mobile is good, but they still need improvement in regards to blackout areas. T-Mobile is still limited in certain areas and the response from customer service is that they are adding more towers. However, we fail to see a great improvement in the last two years.

T-Mobile promises the world and delivers a handful of dirt. I would be more than 30 days in a row with absolutely NO service at all. Glad I never needed the police, fire, or ambulance. Zero response to customer complaints. We paid for service we rarely even got. Dropped calls? Too many to mention. Went to AT&T where coverage and reception were better, but dishonesty in their billing and business practices left us searching for another company. Now with Verizon. Extremely expensive.

T-Mobile lacks coverage. I usually have to go outside to get a signal. Lot of the time the vocal will become garbled. I use very little minutes each month and although the cost is small it could be less.

T-Mobile has been our carrier for about eight years. There are always hidden fees and charges that aren't clear. Usually when you mention this to T-Mobile they waive the charges. The problem is by then they have already charged you inaccurately for months maybe even years. Nevertheless, I like the 'Jump' option and no contract plans offered. All of the customer service reps are friendly and helpful.

The cost for two phones and unlimited for US/Canada/ Mexico is $60 per month total. Only issue is their use of out-of-country support which has made our life hell in trying to change payment options.

T-Mobile has an okay coverage but lousy customer service. I never got our upgraded phones as they dropped the program without warning. Cost seems to go up a dollar per month. I am very naggy about bill payment, never been late in 14 years, but still get a few bill due emails and texts every month. Tried using our free gig of usage, but they claimed we nearly used it all when I only looked at one web page. Now pay for 3 gigs, use it way more, but only 0.5 used? We were ripped off.

Switched from Verizon who although had great coverage was too expensive. We have only been on this plan a few months. Having been given an opportunity to pay in a group rate it was cost effective.

T-Mobile should have better options and better compensation for the customer when they make the mistake with your account. They don't admit to any fault on their part.

I have a good experience with T-Mobile for the most part. But there are some areas I’ve traveled that I couldn’t get service. That was a little annoying.

This is the second month (and 4th rep) when I have been lied to. I needed to move from a 6 line $120 simple choice plan to something cheaper 4 line plan (2 lines canceled). The 1st rep just suspended the 2 lines (even though insisted I wanted it canceled) and offered me a $80 for 4 lines plan and confirmed it was scheduled for next billing cycle. Fast forward to start of next cycle, nothing changed, I called T-Mobile again. This time I was told there is no plan like that and they couldn't do that and that there’s no way the rep promised that.

On 3-1-18 I called T-Mobile and asked them about a plan they had online about the 50% off Galaxy S9s sale, they explained to me what it was about and told me I qualified for the deal. After about an hour on the phone and getting everything set up the saleswoman told me the same thing 4 times that it was 50% off and no money down, so I said, "Let's do it." She also explained to me that it would take 1 billing cycle to reflect changes on my account, well after checking this last bill, nothing has changed and now I'm told I didn't qualify for the 50% off when I was clearly told I did, and T-Mobile records every call.

Family plans of 4 or more devices should cost $25/$30 per line instead of $40. The hotspot and the Alcatel tablet are a complete waste of money so I would not recommend.

It’s a good plan. The price seems fair. Coverage is good and the people I deal with are very nice. I had AT&T first but to experience, then Sprint. I really hated their prices.

Changed from Verizon at >$300 per month, 3 lines, 20G total data (heavy overage charges) to T-Mobile Unlimited 55, 2 lines, unlimited everything, $66 per month total. Have not found a weak area in the US, Mexico, EU or Indo-China-Pacific Region. We have 2 S8s BOGO but the plan now has 2 S9s BOGO.

T-Mobile is one of the best prepaid plans I've seen. Wouldn't change anything. The coverage is good. Only a very rarity to have a dropped call. The cost is very reasonable, too.

T-Mobile has a good plan and also works seamless in Mexico without any additional charges. However, company has some service holes south of Green Valley, AZ which is a bit annoying. Verizon covers this area well.

Not happy with my experience with T-Mobile. They said our phones would work. They didn't. My daughter had to buy a new phone and I had to switch back to an older phone which is not working great.

Even though I don't have cell coverage everywhere I camp or even traveling over the mountain, I will stay with T-Mobile for one reason alone. One main reason that is. International service. I was not even aware until I traveled to Italy how amazing my options were to change my plan for a month and have the ability to use my phone for nav or whatever, everything really and not incur any additional charges beyond the monthly charge.

I have had T-Mobile service for 7 years and I am pretty happy with them. It's great that T-Mobile has one good plans for over 55 seniors. I think this will really help out seniors out that are on a fixed income. Great phones to choose from. If having financial difficulties they really work with you on a payment plan. On the other hand, I would just like less dead areas with no service.

I switched from Verizon to the T-Mobile 55+ Plan. Great monthly cost savings, unlimited data, coverage everywhere, and reliable reception quality. Verizon provided reliable service, but was always cognizant of data usage.

I have to sat 5 month with this company and they maintain a 5 bar scale signal as other services who gave unreliable response. Plus a large GB mobile hotspot instead 10 GB.

I am very happy with our plan with T-Mobile. Of course there are dead spots just like other plans. But they offer a great plan with data. No worry using too much data either. And a great plus is Netflix included and T-Mobile Tuesdays.

I sent my phone in for exchange because T-Mobile had sent me a defective one. My phone was received at their warehouse on the 14th of May. They lost my package and are trying to tell me that I will not get a new phone or compensation although I have proof from UPS that they signed for the package and received it. They are trying to tell me I'm just out of luck, and they are trying to make me responsible for their loss of my phone. I have the signature and the proof of delivery, but they say it doesn't matter. They are robbing me of my phone. Never, NEVER, deal with T-Mobile! I want my phone.

We have been using T-Mobile for 20 years and have had no issues. They are good company, they offer free text outside USA and customer service professional are always helpful.

I have been with T-mobile for almost 15 years and have been very happy with their customer service, their equipment selections, the cost and the great coverage of making and receiving calls. Great reception, no dropped calls. Great choice for a someone to make who is wanting to decide on cellular phone service!!!

The device is strong and durable, and I am happy about that. But not that I use all my data and which is supposed to be available on my phone, none of it works.

I recently decided to leave T-Mobile. The service in some areas that I go to, through, around, get nothing in reception from T-Mobile, Sprint, Verizon. Only AT&T seems to work. Hated to leave T, but I have to be able to use my phone.

T-Mobile is dishonest. Worse company I have dealt with in my 61 years. Thieves. Charge you for things they give you for free. Hold you hostage. 2 years and we are still not right with them.

I have a friend who pay 50.00 a month due to being 50+. I called T-Mobile, asked about the plan and they only knocked off 20.00. I pay 100.00. Also the reception is horrible. If I wasn't locked in a 2 yr plan. I would switch providers.

This company it's a big scam. I have been waiting to have my phone unlock for over 5 months now. Don't be fool by them! Look for other carriers. I have been on the phone with them for over 5 months and for at least 13 hours, this is a waste of your money and time. Look for other carriers. They will hold you hostage with their lock phones. This is outrageous.

Great plan if you are using your own WiFi for most of your internet usage. There is no plan which is a good deal but if you buy equipment from them you are locked in until it's paid off. I do plan to port out when I finish paying for my phone.

I have used cellular phones since 1987. Started with GTE. However T-Mobile I started with them in 1996. I like the customer service. Phone reception is good unless I go into Carmel or Carmel Valley. Then I have no T-Mobile signal. Customer service tries extra hard to please but sometimes the agents located offshore tend to make lots of mistakes. They shouldn't use offshore customer service.

I have a prepaid plan. I bought my phone outright. The plan gives me 300 calling minutes/month, unlimited text, and 5 GB data. Data used to be unlimited, but they changed that this year and I'm unhappy about that.

We have been with T-Mobile for 20 years. Never had any problems with. They are very flexible and give us whatever we want. Good customer service.

Good customer service. Biggest problem is the extremely limited data when roaming. Buying extra roaming data is extremely poor value, practically useless & worthless.

I wish my phone had a alternate, it's a bit testy on the software. And I go to Loma Linda, to go to the VA and I have no signal in a few areas. It sucks but overall still better than the competition.

When we switched to T-Mobile in one of their local stores, the rep told us there would be no problem using our current phones. One phone was fine, yet another could not receive or make calls, despite texting and data features working fine. After speaking with customer service, twice in store, 3 times by phone, after changing sim cards, being told the same thing over and over (that towers in our area didn't work well) and after explaining that our other phone did, in fact, work, in our area, there was no solution but to upgrade our phone at our expense, in order to use T-Mobile.

I like T-Mobile and their deals, especially the T-Mobile Tuesday deal. I would like to see them offer a one time phone lost or damage forgiveness program, especially for long time members.

The internet is gone now much faster when I join to the T-Mobile. I use less my internet but usage is much faster. Waiting time for agent same long like Verizon.

Good for world-wide coverage at a reasonable cost, however domestic coverage and speed are behind Verizon. However, overall, T-Mobile is a good value.

I have been with them straight for 22 years! They valued me for being with them for such long time by giving me good discounted monthly plan and discount on new purchase phone(s). Amazing company, great monthly rate and amazing customer service!

Company is dishonest, refuses to disclose true cost of items and plans and is slow to respond to issues. Such as no signal. They also have a lot of dead zones in Utah!!!

I rarely leave reviews, but for T-Mobile, I am going out of my way to do so. I switched from AT&T last year because they charged me FIVE TIMES for a phone upgrade online because of website issues then took a week to refund my money. That day, I called T-Mobile because I was sick of dealing with AT&T's garbage customer service. Switching to T-Mobile was easy. But they make it easy to make the sale, at least that's what I thought. But every time I have had to call customer service, the representative was easy to understand, there was practically no wait and whatever I needed to have done was done fast. The only automation you have to go through before talking to a human is entering your pin #, but even that you can skip.

T-Mobile lies all the time! As other consumers have said, DO NOT make the mistake of using T-Mobile!!! The latest... bought my son an iPhone 8 less than a month ago, when I did I asked them should something happen how much the deductible, because I had bought an Apple Watch and at one point we thought it was lost and I went to make a claim and after paying for insurance on it for over a year, they laughed and said, "You can’t have insurance on that watch because it doesn’t have its own dedicated phone line."

I have a Galaxy 7 and it's already over two years. I been having some minor problems with sites I get on and it jumps to another. I need to take it to get it fixed.

As seniors, we get 2 lines, unlimited talk, text, and data, all for $60 per month, no contract. After a certain point re data, the speed would slow. That might be a problem for someone who is data-heavy in their usage. We do have some reception issues in our neighborhood, but we had the same situation with AT&T which we initially had, so I think this is just cell tower related.

On a recent trip to Austria, Germany, and the Netherlands we were pleased to have free texting wherever we travelled. Friends with us also texted as we did and wound up with a $190 texting bill from their carrier. We also enjoyed free calling with T-Mobile, our carrier, when we spent time in Mexico. We have the family plan and receive a $10 rebate for each line that does not use more than 2GB during the billing period. We are very pleased with our carrier.

I experienced a lot of problems setting up direct deposit. I had it set up but they didn’t take the money out of my account which ended up my bill was paid late and also I was charged a late fee because of it which I did not feel was fair at all to me. You shouldn’t have to pay a fee when paying your bill in person. They need to realize that everyone does not have a credit card. I also hope they could have better prices when trying to purchase a new phone.

Overall T-Mobile is okay... it's the hidden costs and the false impression that you save in the long run... pending on the location of the store one will be fortunate to have a store associate that's honest from the beginning on what plan would be appropriate towards what I want with no pressure.

I am very disappointed at T-Mobile with the advertisement that pops up and burns data. I don't think that cell phone contracts and agreements should be shorter and very easy to read.

I've had service with Verizon, T-Mobile, and Sprint. Sprint was the worst by far. Shady practices, poor service and horrible customer service. Verizon has the best coverage, but only slightly. What set T-Mobile apart is their customer service. They really seem to be advocate for the customer and not just about a money grab, like Verizon with their misleading bundle plans.

I love my T-Mobile phone account. I get unlimited everything so bye bye bye cable and satellite TV (Dish). Thank you T-Mobile for your 2 phones for 55 and unlimited plan. Saves us a fortune.

Helpful proactive company. They’ve listened to my needs, and provided equipment at their cost to boost signal in my home. But, less than expected cell coverage, higher than expected topped calls remain a problem. I’ve been told major upgrades are coming Summer/Fall 2018... we’ll see.

We have had nothing but great service with T-Mobile and would make the change again. Sorry I waited so long. While all carriers have spotty service in some areas I feel I have had less with T-Mobile. I feel cellphones cost too much.

Loving T-Mobile! Customer service is wonderful. We live out in the boonies, so service is spotty sometimes. They have a T-Mobile Tuesday on their app. Lots of cool offers. Their plan is awesome, and prices are very reasonable. When we had Verizon, our bill was almost as big as our mortgage!!

The bill is a little bit more than I would like to pay but I like T-Mobile. Sometimes I don't know what's going on with my phone. Sometimes my data works and most times it doesn't.

Good overall plan for 55 and older people for $55 a month with no contract. Unlimited talk, text, data... reasonable coverage. However calls drop on occasion even when stationary for no apparent reason.

I feel T-Mobile is a little pricey but it is cheaper than other plans. I generally have good service but have experienced the occasional dead spots. All in all I am happy with the plan.

With all of the cellular service companies currently available, and more companies emerging, the cost of cellular plans are a little less today. I can understand that presenting a plan with lower costs attracts new customers. However, there is no consideration for consumers that have remained with a company for a long time. T-Mobile, specifically, has an offer of 4 lines for 100 dollars with unlimited voice, text, and data. I have been a customer for about 10 years and still pay about 70 dollars for the same services. Companies need to reward their customers who stay with them by offering lower costs. This might keep customers from hopping from company to company for better pricing.

The employees at T-Mobile are great, informative, reliable, and will make special efforts to try to accommodate your issues. And depending on the volume, they are great conversationalists. However, they can use a mix of vendors for their ACCESSORIES, e.g., more than one brand -- their Bluetooths are LG HBS (had about four)!

I would like a better signal. My internet speed is very slow. I can't get on important sites that are necessary to my daily life. I am pleased with T-Mobile in the service I have.

The Senior two lines for $60 with auto payment really is $60 TOTAL!!! No funny fees or anything else. If the signal in your house is weak, ask for the FREE small cell site that connects to you Internet service. Coverage in your home will now be 5 bars! Have used it traveling to Oregon, Montana, Utah, Colorado, Wyoming, as well as in Washington and the coverage has been great! As long as you have a GSM phone, all you need from them is two sim chips. If you only have one phone, ask for the two and put the other away for use later. Ensure you ask for a number to be assigned. Then, while you wait for that other phone, you will still have a rate that beats all of the other single phone plans!!!

They need to have better coverage, I was amazed that it was so limited in Southern Vermont, middle New Hampshire and Maine. Having no contract makes me nervous as to when they are going to suddenly raise my rates.

Not enough towers in mountainous areas. I could not make a call or receive any in Saluda, NC. And my data usage didn't respond. I am very upset.

No problems with coverage and pleased with cost of the monthly plan. Overall the T-Mobile service is significantly better than it was a few years ago. Had good reception when used phone on vacation in Europe.

The plan I have with T-Mobile is less than ATT and Verizon. I would like my internet to not go down so much. I prefer 50.00 for unlimited services but love that there's no taxes.

The bill is so simple to read and exactly the same every month. No charges when traveling overseas. Also great customer service and the signal is as good as any company I’ve used in the past.

Switched from Verizon over 4 years ago and I have never regretted it! The coverage, which admittedly was a weak point in the beginning, just keeps getting better.

T-Mobile has about the worst coverage in my area - always losing the signal, or none at all. Not sure what more I can say about a skimpy mobile phone company.

T-Mobile has been amazingly easy to use. Their customer service is very good. I have travelled far northeast, and southwest, without losing service (in the US). Getting free Netflix has been an unexpected gift. Keep an eye on your bill, it can be hard to understand, so call them for explanation if you see something you don't agree with.

All I can say is DON’T DO IT!! I have an order for service that I’ve been attempting to cancel for the last 2 days. I have spent over 7 hours on the phone trying to get these people to do their jobs. First they can’t find the order, then they can’t cancel the order, then they tell me I can add on global services which the next person tells me I cannot. They transferred me to a manager 7 times.. funny they hung up on me six times or sent me back into the queue to get another incompetent person. The last time he was transferring me to a manager I was on hold for 1:39:00. Thank heavens I didn’t let this nightmare company port my number. It may be a little more expensive but less aggravation.

As a vet on a fixed income, T-Mobile has always taken care of me. I am 47, disabled, with very little money to work with and T-Mobile has always worked with me, I pay right at $100 whereas when I was with ATT, I paid $170 for about the same features and I always have a very strong, 5-bar signal.

I moved from Verizon to T-Mobile 3 years ago and will likely never go back. I find their network coverage to be as good as Verizon’s and the cost is much less than I was paying previously. I have had absolutely no problems with coverage area or call quality since moving over.

I have been using T-Mobile for years and have been satisfied with it. I often hear people complaining about extra charges with other plans but I never experience that with my plan. They are also very considerate and helpful whenever I have a question.

I am with T-Mobile for several years (about 8 years). I call customer service for questions, and some technical issues as necessary. It's not often that I call. Each and every call is a positive result with the expert at T-Mobile. They understand the issue with the phone or features and never have I felt that they are rushing me to get to another call. The T-Mobile store that I have patronized is also very helpful and I have always taken my time to purchase a new model of a phone. I never make a purchase on the first visit. There is a high staff turnover. The staff who happens to be there is very helpful, informative, and patient with me. My only lack of confidence with T-Mobile is on the automatic payment feature because other companies seem to choose a date for the EFT "at or around the date" of payment. I'd rather control my payments rather than being caught by surprise.

I have been with T-mobile for the last 10 years. The service have been much better than my previous cell phone carriers BellSouth. I never have a Verizon because it’s too expensive but then at T-mobile for the price is OK.

Verizon continuously dropped me... very annoying and I tried T-Mobile and it has worked pretty well. I needed some things done and went in and the authorized store told me they couldn't do it and I ended up with a new phone to pay for. Not happy about that. Next time I will go to a regional dealer.

Customer service is better than some others, but it is still not perfect. T-Mobile was supposed to pay my wife’s transfer fee from AT&T but they never did.

Plans, price, service is better than all. I get a truly unlimited talk, text and unlimited DATA. With coverage in Canada/Mexico with the same coverage and service as home base USA, not to mention the International service.

The T-Mobile service on back roads is terrible and scary!! I was told to call when in the area. Only for the phone to not work for at least 15 mins. I was told it is a tower issue.

Inconsistent responses from agents. Bluetooth does not work and instead of trying to help, agent blames someone else. Constantly miss phone calls and texts. Voicemail does not work. Plan to change asap.

Satisfied with service overall. Only provider that gives me adequate service in my area. Only complaint is call blocking feature which does not work. Really wish that app was effective.

Not that TM's competitors are any better, but TM has turned into a bait and switch company. I've been with them steady for the past 8 yrs. They used to be top notch, now they complain and threaten if you're a week late on payment. Price are high and customer service is low, especially the snot nosed, ** drawers they get handling their services. Definitely not happy with them. TM is soon to be an account less, minus 5 lines, see ya TM, you suck.

From the start a much better company to do business with than my previous ten-year carrier, AT&T. Their coverage is decent although not as comprehensive as Verizon.

All phone plans and companies are getting too expensive. I got what works for me at the most reasonable price, so the T-Mobile service and coverage is ok.

I love T-Mobile options over other plans. I wish the coverage was a little more complete to cover Western NC. And even parts of my current town - I lose signal outside the city limits sometimes.

I switched from another carrier to T-Mobile several months ago. Had no reception in my townhouse. Now, I have a T-Mobile booster and good reception anywhere in the house. I like the unlimited data part of the plan, even if they slow me down some towards the end of the billing cycle. Wish the other carrier had a similar plan. This other carrier has a large data plan, but it costs more than T-Mobile.

T-Mobile the last two months have been terrible. My wife and I cannot even speak to each other. Reception cuts in and out. We miss parts of conversation to each other. If I walk into my kitchen I cannot hear anything on any conversation. It was not always like this. I made two complaints and had to call them for a solution. Their solution was to buy a new phone to handle more bandwidth. I have a Apple 5s and they said I should get the Apple 8. I cannot afford that nor do I need it. I am now leaving T-Mobile. There is no compensation for crappy reception. I will pay my last bill and they basically say tough luck about conversations missed. This really sucks especially when you are trying to close on a new house. Thanks for nothing T-Mobile. Best thing about them is no contract.

Too many areas in my building where I get no signal. I live on the 22nd floor and only get one bar. I’m still on T-Mobile because of the free MLB At Bat that they offer. Otherwise, I’d go back to AT&T.

All these plans are the same, I have been with almost all the most popular ones. T-Mobile has the best customer service, but their phone service is very unstable, if that improves then I will consider them to be the best place I've ever had.

T-Mobile has improved really a lot over last few years. But their coverage remains poor in many rural and remote areas. That's why we have to switch, they don't cover our new location.

I do love my T-Mobile plan. My family doesn't have a landline anymore due to the fact that we have so many cell phones in the house. International calls are tricky but that's why we have data plans. Between the text, talk, and data we are all covered. We can reach each other no matter where we are.

T-Mobile has gotten better with service so glad I left AT&T. AT&T and Verizon are too high. I can’t wait until AT&T and Verizon go out of business. T-Mobile has really changed the game for all the carriers.

I recently picked up a couple LG4 phones on a new contract. I had been a T-Mobile customer for some time. BOGO deal on the new phones. Long story short... I was just notified, by text, of my monthly auto pay today and it was about $6 more than what I had agreed to when I purchased the phone(s). Of course when I called to complain I was told I was mistaken and their math was correct? I checked my receipts and of course, nothing on there regarding the monthly plan agreement I thought I had signed up for? Beware when dealing with T-Mobile and make sure you get the monthly payment agreement in writing. I am baffled that they just decide not to give a receipt for anyone that signs a new agreement! This must be illegal? BTW... same phone at Sprint for 50% less. :)

Elkton Md.T-Mobile Store. My visit was excellent. Greg helped us get into a new S8 and he was awesome. Knowledgeable, helpful, great attitude. He was hung up on 5 times (which took a while) when calling into T-Mobile but didn't give up. Plus he was helping the other employee and other customers at the same time 'cause it was busy. Best customer service I have ever had at a phone store.

A mobile hotspot device was purchased by a friend for us to use while my girlfriend fought cancer and a stroke and spent almost 2 months in the hospital. After she got out of the hospital, the device was not in use. The cancer came back and I decided to reactivate the hotspot for her to use while again in the hospital. I had to go into a T-Mobile store to do this.

I was on my son's cell phone plan, and paid him for this 3rd line every month. He switched over to T-Mobile and put me on as the 3rd person on the plan as well. I live in a small town and couldn't even send a text message from my garage, and rarely could connect to the web unless near my computer, so after 10 days of horrible connections I had him cancel my cell phone from his plan (I went back to Verizon and am now on my own plan). My son was told when he called T-mobile to cancel that he'd have to pay the full month's charge of $50 for the 10 days in which I used the cell plan and also another $50 for the month of June. So, that's $100 for 10 days of poor connection with T-Mobile! Outrageous!

I bought a new S9 phone on March 20th. They sent me a shipping label to send my old phone back in the mail. I sent in my old S8 phone on March 27th. Today is May 20th and they still have not received my phone. I talked to 2 representatives since and both put in a investigation at the warehouse to search for my phone. They told me how valuable I was as a customer and don't want me to pay for a phone I have already returned. So after 3 days both times an email comes back saying sorry we could not find your phone. Once they receive it they will give me credit. Well on April 16th They tacked on the old phone price. Not the price of it used either. They charged me over $900 and tacked it onto my bill.

Worst company ever. Added a data line that the representative says is only 20 a month but in reality is 75 a month. I tried to cancel the line to save money once and was told that it only costs 15 a month on the new promotion. But that's 15 to have it added to the plan with an additional 75 a month as showed on my T-Mobile account. People, pay attention to your plans or you'll get played like I did and pay extra for no reason.

I opened T-Mobile's app on my phone to pay my bill. The payment did not go through. I called T-Mobile and asked if they received my payment. The customer service rep charged me again without my consent and my bank paid out my payment twice. I was told misinformation that my bank would find out the problem. No. I called and the bank said they paid T-Mobile twice. Called T-Mobile again. No reimbursement. No payment back in my bank account. T-Mobile is a horrible company with very poor customer service.

My service was interrupted during a time when all my power was out at my home. So my phone was all I had to reach out. I called T-Mobile 8 times, trying to get help. I kept getting a rude disrespectful guy name Ricki, and a Tonya ** who told me she owned T-Mobile, and that I wasn't going to get anybody else but her. Even when I made 3 payments within 1 hour, my service still wasn't reconnected. All they did was add 40 per line in reconnect fees, and never called or responded to their horrible representatives. T-Mobile is a horrible company.

Signed up for service with this company but was totally disappointed with the results of their sales talk. We were promised a free tablet when we signed up for service with T-Mobile and the lady we worked with told us that we only need to pay for the tax for the tablet only to find out later that we were being charged $10 a month for 24 months. Then, we ran into all sorts of problems with their service and billing process. We were totally disgusted as it showed the left hand didn't know what the right hand is doing when you call for help.

Tried to make online appointment to buy, set-up phone (iPhone X) and switch from AT&T. Could not make in store appointment ONLINE. Phoned and that was DOWN on weekday morning during business hours. Checked Yelp. Bad reviews. This tells me ALL I need to know about T-Mobile. Will spend the $1,200 for the phone and $100/mo fee ELSEWHERE.

Just lost a lot of respect to T-Mobile. Trying to fix few issues with Note8. Some software questions and connection with Samsung Gear VR problem. I was really surprised when first associate said he never heard about Virtual Reality and Samsung gear. So I ask to let me talk to someone who knows. Four people!!! No one knows! I ask them, where you located (heard strong accent)? He said near Manila, Philippines. All four representatives showing no knowledge, providing no help! T-Mobile got so cheap, hiring third parties from third countries, even they raise my bill $70 without clear explanation (still working on it, not easy). T-Mobile used to do phone trouble shooting remotely, people from Philippines saying they don't have this option. Very disappointed!

Worst phone company ever! I moved to this country last year and I have never seen such a disorganized and disrespectful company as this one. I had an account with them for one whole year in which I didn't fail ANY of the payments, so I had the "benefit" to switch to a better plan. The last plan was supposed to be canceled, AS THEY TOLD ME, but it wasn't! I started with the new plan but they, without notifying me, continued billing for the previous plan!!! I never received any bill over the mail or anything, not even an email until a COLLECTION company contacted me! Now, I have to pay $596 for something that was supposed to be canceled or my credit will be affected. Definitely NOT RECOMMENDED!!!

I joined T-Mobile with my friends and family here in New York. Apart from some bad reception and some glitches here and there I didn't really have any complaints. I was only paying $40 and for that I was happy... Until I wasn't. A friend who was the owner of the account moved to London, so I wanted to take the ownership of the account. Well here is where it all began. We needed to call at least 6 times before they said they are moving me ahead as the owner of the account - but that was not the case. I just had a separate account now and my own plan now with a bill of 75%. We called at least 15 times to try to resolve this but in the end I was just put back into the old family plan with my friend being the owner again - right where we started.

I switched to T-Mobile a week ago from AT&T which was a true mistake. Had their horrible service and after 3 days went back to AT&T. My husband and my phone did not work calling him his phone never rang, he never got text or voicemail messages, nor did I. Took phone to store and purchased an LG K30. Ughhh couldn't even get online. Dealt with the store and the poor horrible customer service for 3 miserable days. NEVER HAVE I DEALT with such a HORRIBLE company. Took phone back to them had the manager put sim card back in my AT&T phone and wanted to say stick it but am a lady. I will never leave AT&T again, lil expensive but you get what you pay for and AT&T is the best. 24 years with them and will be more. No wonder service with T-Mobile is so poor. 80 dollars a month lol lol lol. The store personnel at T-Mobile OMG horrible.

I have a T-Mobile broadband. You can connect several computers to it and I can take it with me where ever I go. I never have a problem getting on the internet. It's very convenient.

My name is Rafael **. I've been a T-Mobile customer for about two years and after giving T-Mobile every reasonable opportunity to keep me as a customer I have had enough. On May 5th, 2018 at 7:30 pm I called T-Mobile Customer Support because since October 2017 I have had several issues receiving and placing calls. A massive volume of dropped calls when the communication gets through, and even more problematic the fact that co-workers, relatives and customers calling my wireless number were being taken straight to voice mail; my phone wouldn't even ring as if the incoming calls were never made in the first place.

My family switched from Verizon to T-Mobile on October 27, 2017 as it was a bit cheaper and we were promised a $400 rebate for the payoff of an I7. Twice we submitted the information required for the rebate. Each time we were assured that it is being processed. Today, for the second time, I visited our local T-Mobile store. After approximately an hour of trying to find the reason for the delay, the T-Mobile agent contacted the Reimbursement Department so I could speak to them. First, the agent on the phone informed me that I did not file for a rebate within the 30 day requirement period. I told him that was untrue and, that in fact, I filed twice; the second time an agent at the store filed for me. Then he informed me that I would not be getting the rebate because my I6 and I6+ were not eligible for a rebate. I said we owed nothing on those two phones and was only asking for the rebate for the I7 phone as I was promised.

I'M CHANGING MY SERVICE!!! For months, I've had lousy service from T-Mobile. Dropped calls for months, run-around by crazy customer service. They erased the messages from my voicemail and ruined my chances to recover $80,000 dollars in stolen merchandise, they hijacked my friend's insurance company, demanded a certain amount of money, which we paid, then turned OFF the phones anyway! I'm fed up with T-Mobile. Looking for another company now!!!

I had T-Mobile for almost 9 years, till my new husband decided he wanted one cell carrier so he talked me into switching to his carrier Verizon. BIG mistake. We switched back, after about 6 months to T-Mobile, specifically the Senior plan. $60.00 per month, with unlimited everything. Autopay would bring it down to $50.00 per month. Once, and only once they mistakenly charged us the full $60.00. After speaking with T-Mobile they corrected the problem and it's been $50.00 every month since. I've never had a problem with my 4G. In the past I've had Cricket, Sprint and Verizon, T- Mobile has, by far, been the most reliable and least hassle.

I was a happy subscriber to Cricket wireless paying only $60 per month for two lines of service. My wife and I do not use a lot of data and we were happy with Cricket in general. Then I heard of T-Mobile plan for those over age of 55. It was very competitive to Cricket and the T-Mobile store location was eager to get my business. I was told of the two line over 55 years of age plan and I signed up for it in January this year. The cost was only $50 with auto pay. I am getting my statements and they are charging me $60 with auto pay. I complained last month and an adjustment was made on my account, but now I am still getting charged $60 per month. I would like to know if the store employee misrepresented himself to get my business or just what?

This is seriously the worst phone company I have ever had. They told me my bill would be a certain amount and it ended up being $30 more than what they said. We asked them what the total would be WITH tax and everything and they told us an amount and it was wrong. They also showed me their map of service around the US and my area and said I would have 3G-4G. I bought a 4G phone and NEVER had above 2G. They are a complete joke. My husband paid the bill and canceled with them 2 years ago. They call us 2 years from when we last paid to tell us we owe $78.88. My husband has the proof that we paid so now we have to go through all of this BS because they don't have their crap together. Nobody should ever use T-Mobile.

I purchased a Note 8 in October 2017. One month later my phone started shutting down completely. It would be off for hours and sometimes days. Then it started hanging up on people and freezing up. I had it replaced 4 times with the same problem. I called T-Mobile customer service and the only thing they did was lie and said that I can go to the store and get the phone replaced with any phone that I wanted at no cost. I called T-Mobile customer service on Friday, I told the guy the problems I was having and how long, he told me that I should be able to get another phone. I even looked up the number to the store closest to me and gave it to the guy, he put me hold to call the store, I found out later that day that he never made the call to the store because I went there and the guy didn't even have any information in the system that I even called and spoke to someone that day.

We switched part of our business phones to T-Mobile about 2 years ago to see if they were going to be as good as advertised. Worst mistake we ever made! Worst company I have dealt with in my 40 years of business. We used three phones to start with and an unlimited plan was given. Then they said we qualified for up to 41 free Tablets due to our account. So we told them we would only need four.

Purchased brand new phone from T-Mobile. Galaxy S9. It's defective. No one can hear me during calls. However, T-Mobile will not replace it. I can buy a new one and they may credit the money back or I can go 2-3 weeks without a phone. Customer Service will tell you, "You can get a loaner phone from the store," but the store tells us they don't have a loaner program. So we are screwed.

We had horrible cell service with T-Mobile. I couldn't even get service in my office which is right in town. Dropped calls constantly. We decided to go back to Verizon and are trying to keep our current phones. I went into T-Mobile and asked to have my phones unlocked. The guys said they were already unlocked. When we went to Verizon the phones were not unlocked. Went back to T-Mobile store and they said we had to pay 800.00 for the phones which we did, but T-Mobile still will not unlock our phones. They keep telling us it's going to take 24-72 hours to unlock them AND we have to pay another 50+ dollars for some unknown reason. Now we are waiting for an email that is supposed to give us a code to unlock them. NO EMAIL YET! Judging from the other reviews, this is common practice for T-Mobile. I will tell everyone and anyone to stay away from T-Mobile!

I was prorated when I came on board and thru years of their bad "automated" billing system excuses - it has been at the expense of my pocketbook very literally; 13 yrs with them and they wouldn't even give me a break, not even a decent send-off. Making me pay til their next billing cycle with no prorate. I talked to Tawnie by phone and then had another question after the fact so I did a CHAT and gotten Sarah... who confirmed on her own she just talked to Tawnie - I didn't say anything different or made any reference to Tawnie - why was I checked? They acted like a victim and I was creating a crime. It was bad customer service which left me feeling tag-teamed with insinuations of other intentions, and again no loyalty or respect.

T-Mobile had a BOGO offer in December 2017 of which we were advised that the second line for a GALAXY NOTE 8 would be FREE after the rebate was given. Well after 4 months, they gave us a lump sum credit that can not be applied to the phone. I believe this is a scam to get customers to switch to T-MOBILE.

My family and I have gone to this location a few times since moving here in July 2017. Last week and this week we purchased new phones. LG TP450 Stylo 3 Plus; Samsung 9; Stylus 3 - JD and Justin were our reps. They are EXCELLENT. Greeted us with the utmost professionalism. Knew their products thoroughly. Asked us the right questions leading us to the exact phones to fit our needs. Offered us good incentives; major setup help; accessory suggestions and more. Today I had to call and speak to JD about something I could not figure out. He was very patient; great listener and RESOLVED my issue in a minimal time frame. We recommend they get recognition for excellent customer service and yes... a RAISE!!! Bravo to these 2!

Purchased 2 SIM cards to transfer phones to T-Mobile. After several attempts to have these phones activated, I was told that I would have to go to a Store to have them done. Not having a Store anywhere near me, I called and requested that my account be canceled. The lady on the phone said it was canceled and being that I had only had it for 4 days, I would not be charged. Next thing I know I received a bill for $80. The bill itself shows Equipment $0.00, Service $0.00, You used 0.00 of unlimited data with T-Mobile ONE, ** 0.00mb, ** 0.00mb, 0 minutes of talk and 0 messages. So, What exactly am I paying for??? After I called, they refused to eliminate the bill, they did reduce it to $21.32. I'm thoroughly disgusted that I have to pay ANYTHING!!! What a ripoff!

Brought my J7 Prime from their other company, spent a week on phone with them. Was finally informed I could not get 4g with that phone. Their solution is to buy same model from them for 250.00. How can they be one of the leading carriers doing like that?

My friend has Multiple Sclerosis and is basically mentally incompetent although highly functional. T-Mobile sold him an LG Aristo 2 smartphone with their most expensive plan. My friend doesn't know how to use a smartphone. In fact in the 20 years or so he owned a flip phone (which he recently lost, leading to him visiting T-Mobile). He never could learn how to turn it on or off, so it was perpetually on. Well he lost his receipt for the new smartphone or threw it away so although the phone was one day old and in perfect condition a return was out of the question.

We are in our seventies and changed providers from AT&T Mobility to T-Mobile to save on our monthly outlay, with their senior plan. If you live in an area where T-Mobile's cellular reception is good, and you don't do any traveling, then T-Mobile is a good deal. However, if you do any traveling and your travels take you outside metropolitan areas, in our opinion, you should not consider this purveyor. T-Mobile shows their coverage area of the US, in pink and it covers most of the US. One might take that to mean GREAT COVERAGE but don't be fooled! You will get service, a half a bar or less, however the majority of the time, the only benefit you will have is texting. If you are able to call, you must be outside and the connection will be sporadic at best. We personally have experience poor service in both Utah and Colorado. So, we are going back to AT&T Mobility where never had these issues. Hope this helps your decision making...

It has been MONTHS AND MONTHS and we are still trying to unlock my damn phone. We have been cleared for it several times...NOTHING!! I'm waiting for a mystery email with a code FOR WEEKS NOW!! I have no connection where I work and I must have my phone as we communicate with parents via an app. ONLY I CANNOT and by the looks of it...I might be unemployed before T-Mobile frees me to go with another service. I WILL NEVER AGAIN...EVER SIGN UP WITH T-MOBILE. The customer service was bad enough but now this game whereby you force my business is disgusting!!!

I travelled international for few days and made sure while I was away to use WiFi as much as possible then had the bad surprise when I came back home to find an international data roaming bill for $1300. T-Mobile is a ripoff. They charge you $15/mb for data roaming while other carriers charge only $1 or $2. I would highly recommend reviewing and comparing carrier charges when you travel international as they definitely don’t have the best rates. I contacted their customer service to find an amicable resolution but the only solution they provided is to split the bill payment over few months. Having been a customer of T-Mobile for years, I was expecting a better response and some level of understanding on the issue.

After I cancelled my hotspot on the 03/07/18 they withdrew $50 dollars out of my bank account. On the 03/10/18, my monthly payment was $35. Four phone calls later the shortest being 1 hr & 45 mins I was told I would have a refund in 7 to 10 days, today the low life scum sucking thieving company tells me they don't give refunds and I am out of luck. That's T-MOBILE dirty rotten thieving phone company. I would not recommend T-Mobile to anyone.

After 3 month waiting on my refund, making multiple calls, getting confirmation from all representative and by email that I will receive my money within 5 to 7 business days, I give them another call yesterday, they transfer me 4 times to 4 departments and have me explaining the issues each time. Finally I spoke with Milo from finance department. He couldn't help me and was very rude, so I ask to speak with a supervisor, she couldn't help and told me, "You are not getting your money back soon, and nothing we can do for you," very rude attitude as well. All I did is purchase the phone paid for and cancel the purchase on the next day. I don't think this is a very complicated issue needs all this time.

I just want to warn people that when we found out how horrible T-Mobile’s coverage was, we had to switch carriers, and T-Mobile’s phones (ours were Samsung Galaxy S8s, but there is apparently a chip in them) weren’t compatible with our new carrier, so it cost us a fortune. T-Mobile’s coverage is AWFUL. We were with them for about 6 months. We live in a heavily populated area. My husband is a truck driver. We bought brand new Samsung phones from T-Mobile so our problems couldn’t be blamed on the phones. We had COUNTLESS calls dropped. Important calls, from doctors, from all of our friends and family. And my husband on the road? He would be staring right at a cell tower and couldn’t make a call. Their coverage is nowhere near as good as they claim it to be.

T-Mobile has send me several defective refurbished phones that does not work properly, every month have to call them for overcharges, they mishandled my return handsets to their Texas Warehouse, and they have taken money out of my bank account charging my debit card without my authorization causing negative balance and fees. When you call their unprofessional agents to inquire about my issues and concern, they tell me that I am harassing them by questioning their illegal activities and procedures.

I gave them a second chance. And their Customer Service improved.

I bought phone with insurance but nobody told me if I lost my phone I need to wait till they send my one in a mail. Today 5 day after I lost my phone I still wait for my new phone. Who will give me all the workday I lost?? Very bad service! With any other company is not happened to me. Usually you just go to the store and you get one after you pay your deductible. Never but never no make business again with T-Mobile!!!

I had been with T-Mobile for YEARS. All of a sudden different monthly charges kept being added to my bill. I would call them and their response would always be that they couldn’t do anything about it. I closed my account with them because of the nickel and diming to death. I ended up with a mobile phone that I cannot use because they locked it, I am now with Sprint. I am a Loyal and ALWAYS ON TIME CUSTOMER. THEIR LOSS!

I had been a T-Mobile customer for 10+ years and for as long as I can remember have received all notices and bills digitally. I was actually encouraged to do this to save money and go green. My bills were paid with no outstanding issues. About 6 months ago we decided to switch to MetroPCS for their family plan and our phone option needs. It seemed pretty straightforward -- port the number, clear any outstanding bills, and move forward with life. Fast forward 6 months and my credit rating has dropped significantly from one month to the next and as I dig through this discover that T-mobile has sent something to collections. I have no idea what this is as I never received any notice that anything was due!!!

T-Mobile charged me $230 for an international call that I Don't make. And It is impossible that I could make the call... I called T-Mobile for question on my bill because it was overcharged. They said it was charged for international call and I responded that I block international call on the phone then they say it was charged for roaming. I explained to them that it is impossible because I took the SIM card out when I travel. They said they will investigate and give me an answer in a week. They came back and say it legit so I ask them for proof. They say that they can't provide me the proof. The bill is charged because that what it show on the system.

Phone was turned off by them after three months - I always had problems with signal with them but after 3 months when I tried paying my bill they told me my account didn't exist. They couldn't give me an explanation why. Their subcarrier Metro is just as bad if not worse. I will go with a friend's recommendation of Family mobile. I am looking at reviews on them after I write this.

Have been a customer of T-Mobile for several years with more than one line of service and switched from Sprint to them and wish that I never did. I was charged for a phone that was returned while crediting my account. They froze my line so that it would not be turned off due to the amount that was owed due to it being wrong, long story short I made a payment of 150.00 for my service to be disconnected 2 weeks later and now I am not allowed to set up an arrangement until I pay an amount that I do not have. Customer service is horrible and I am able to switch to Verizon for cheaper than I have to pay to restore my services and will upgrade our phones plus unlimited Data - Called T-Mobile one more time to see if they would work with me and OF COURSE THEY WOULD NOT so they made up my mind for me - Why be with a company that can care less about your business.

T-Mobile tries to charge me $914 for an account I no longer hold!!! I NEVER EVER want to use T-MOBILE anymore, and I will DISCOURAGE anyone who want to use their family plan. T-Mobile makes it VERY HARD for people to get out or switch plan on their will, for both normal accounts and the account holder! And even when you changed account and plan, they still shadily charge you for your old account! Again today they tried to charge me for one of the account in my old family plan, in which I used to be the main account holder. Now I am no longer in that plan, I already transferred the main account holder position to another guy (btw that took us almost 1 year going to T-Mobile stores and calling their customer service), and I still receive a bill claiming that I have a balance of $914?!!

I have been with T-Mobile for 14 years and constantly had to argue with them about my bill. In November they convinced me to buy an iPad and keyboard from them and promised it was only going to be an additional charge of around $35 per month. They increased my bill $75. So I sent the iPad and keyboard back. They still tried to charge me $159.99 for the keyboard. They treat you like crap when you call them. They claim there are no notes on your account. They charged me almost $100 this month for 1 phone on my account with 2 GB of data. I called and they don't even know how to read the bill.

Years ago I switched from Sprint because my daughter convinced me that T-Mobile had a great deal on plans and phones. I was pleased with both and became a customer. I paid for my daughter's phone, so a couple years later she wanted an upgrade and looked into it. She was told she would be given a $300 credit and it would reflect so in her upcoming bill. Nope!!! Well, they did, but over a two year period she would save on her monthly taxes only. So the change in phones is not really to the advantage of the consumer, T-Mobile will win every time! But keep in mind T-Mobile, you can either maintain the position of ‘indifference’ when it comes to customer service and sales, or watch your customer choose another carrier...there are plenty to choose from these days.

My account balance is zero, we paid FULL price for our iPhones - tonight we switched carriers because we just could not get the coverage we needed. We were told that the locked SIM card would not be for 72 hours - I told them this is unacceptable, my husband cannot access his medical info (all on his phone) nor receive phone calls for the installer coming tomorrow. When I asked to speak to a supervisor it took quite a bit of time until "Alen" got on the line who said he could expedite the time to unlock to 24 hrs - okay then restore T-MOBILE service for 24 hours so we can at least take care of business and be safe - surprise!

It will take 20 pages to explain what this company did to me. But summarizing, I will say that they charged me $100.00 more than what they had originally told me. And I still pay every month on time, because I'm a person that hates to be late on any bill. Then, a year later they told me they were sorry and they will reduce my payment to the original amount. They only did it for one month and went back to overcharge me.

I was offered a good price from T-Mobile and I was a little put off with my current mobile phone company, so I gave them a try. I only lasted with T-Mobile for 2 days. It was the most horrible buying experience I have ever had in my whole life. It cost me $50 to get in and out. They deceived me. After my transfer I could not get internet on my phone. I made over ten phone calls to get the condition corrected. I was put on hold for over fifteen minutes, transferred around, hung up (dropped call), talked to two supervisors, customer support, technical support, and engineering.

I had a salesman come into my office about two months ago and offered a reasonably cheap deal with T-Mobile and Netflix. I was a little frustrated at the time with my current carrier, so I started the application. However, when I learned that I could not unlock my cellphone (and I didn't want to buy a new one), I was not able to switch to T-Mobile. I told the salesman that I am not interested anymore and to disregard the application because I will not be changing carriers.

I had been on line and I made a 70.00 payment at mobile store. The rep on phone told me to go into store and make the payment and my phone would stay on???She lied. After 3 hours in store, 2 hours on phone and 70.00 to keep my service for a week, till following payday, they shut me off anyway on Easter, which made me lose my job. Now I will be homeless. When I gave my credit card to so called salesman in mobile, he committed fraud on that card. Do not use T-Mobile. They think they are slick... They better just step back now.

I have been a T-Mobile customer for a year and at this point after many attempts to resolve the issues, I'm switching providers. If you call customer service (I've called many times to resolve issues with service and data) expect a minimum 20 minute hold time. Each and every time you call, even to pay a bill a recording comes on that someone will be on the call in an estimated 20 minutes and it's often longer. There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases (there are exceptions) unhelpful and the service is just not good.

Unfortunately I was one of the people who were part of the most recent T-mobile hack where a stranger ported out my phone number, which rendered my phone unusable and then stole all of my information and drained 3 bank accounts at 2 different banks + a cash advance on my credit card. How did my phone number illegally get ported? I had to go through hoops to switch from Verizon to T-Mobile and port my phone number over when doing so. HOW did someone illegally do so one night? It took 7 hours for T-Mobile to restore my phone and only 1 hr to watch all of my money disappear before my eyes (on President's Day while all banks were closed).

I just had a bad experience with this carrier that costed me money and my precious time. I just bought a prepay iPhone from a big box store that has their own cellular plan that uses T-Mobile as the carrier. It took them four days to transfer my phone number and they told me I had to call my carrier to work out the problem because they don't have permission for 3 way calling. That cost me two hours of phone calls. After we finally got that resolved then I uncovered T-Mobile is having trouble with iPhones texting Androids.

T-Mobile offered a deal a few months back where you would could get 2 lines for $45/ea., they would pay off any early termination fees and any unpaid equipment costs from your old cell phone company up to $600+/ea, and subscribe you to DirecTV. Great Deal, right?! Well, the contract I received in the mail, and what was discussed with their customer service representative on the phone, were 2 completely different things. Anyhow, 6+ months later, I still do not have a valid contract, nothing was paid for on my old cell phone company (which I am still using to this date! ), I had to have DirecTV come uninstall their service, and I have a $600+ phone bill which they are threatening to report against my credit. Toppers, I have never used a single minute of T-Mobile service!!! T-Mobile is the number one worst company for their customer service!

My paid for LG K7 was having issues with software. Whenever I touched that "home" button a pop up would ask me to choose my default home choice either "Home" or "Quick Home" or some kind of simplified "Home" setting. So foolishly I walked into the T-mobile store at 6970 E 22nd Street Ste. 120 In Tucson Arizona 85710. I told the salesperson that I needed a "Warranty Replacement" in no uncertain terms. I also informed him that I did not want to finance another phone and considering I had been paying the insurance and their JUMP (Just Upgrade My Phone) on my paid for K7 for at least 3 years having been with T-mobile for over 8 years total.

I recently switched cell companies to Verizon. T-Mobile sent me a final bill for $170. I called to make payment arrangements. I agreed to pay $150.00 in March 2018 and pay remaining balance of $20.00 April 1st 2018. Yesterday they sent me an additional bill for $42.00 including late fee after agreeing to payment agreement.

Switched from AT&T to check out T-Mobile and they suck, disconnect from server, apps crash, coverage and signal poor, eats data so fast 4gb LTE speeds on prepaid not good, visual voicemail gotta add $4.00 more a month, no rollover data, lucky I didn't pay $60 for a month. I went back with AT&T the 3rd week I get more and better with them free visual voicemail, discount auto pay, no apps crash, good LTE speeds with 6gb data and rollover, no network lag. $42.00 a month can't beat that... The only good thing about T-Mobile is their free Tuesday stuff.

We left T-Mobile a year and a half ago and have been trying to no avail to get one of the phones we paid for in full unlocked. I've had it escalated and spoken to at least 9 people including 2 supervisors and over and over and over again they tell us to click on the app and hit permanent unlock. We told them each and every time that we can't get connected to the server to even get to that screen and they refuse to address it and assist. So basically I have a phone that I've paid for that's rendered completely USELESS because T-Mobile is COMPLETELY USELESS. They're thieves and I would never, ever use them again.

I cannot even express my frustration at this moment. I switched from AT&T to T-Mobile because I got lied to like an idiot! They gave me two new iPhones promising that I'd get a Visa card in the mail for $700 to pay off one of the phones, so it was one of those BOGO offers. LIES, LIES, and more LIES. Today, after more than a month since I switched, I went to my account to see where the rebate visa card was, and to my astonishment, it said the rebate had been denied because I didn't qualify for that offer! I am beyond disappointed with the deceiving methods T-Mobile uses to entrap new customers. I will go to the store this afternoon after work, and face the rep that lied to me to get me to sign up. Let's see what excuse he's got! This is so outrageous! Don't believe a word they tell you!

Myself and my wife were customers with T-Mobile for 3.5 years being content with the service. I set a payment arrangement on their app for two payments of $66.50 to be taken out of my debit card associated with my bank scheduled for the 19th and the 30th. On the 19th, T-Mobile has taken $155.74 and later $126.44 on the 22nd of March of this. Customer service claims that no such payments were taken and credited to my account. And the bank I deal with has provided me with a statement proving that the charges has been made. I even tried to work something out with customer service, but they're giving me the runaround. T-Mobile in all have taken $282.18 out of my account and claim that no such thing has happened even though I have proof from the bank. My wife and I have switched to Verizon yesterday and have been treated a lot better. I wanted everyone to know about this robbery. We will never go back to T-Mobile again.

I would give T-Mobile 0 stars if I could! Unbelievable! I wanted to switch and keep my phone. I was sold 3 flip phones, which I was told I needed and then could return. When I talk to CS they have no idea!

I bought a phone from T-Mobile recently that claims to be military grade. Meaning as the salesperson put it "almost indestructible". So after it a few weeks of having it, the indestructible has 2 chinks in the glass. Now I bought the phone because I am rough on things. So when I brought this back to the same store, same salesperson to be told they will just warranty it. I was pleasantly surprised that they would do that. But when I came back to get my warrantied phone, the store manager refused to honor what the salesperson told me.

I paid my bill according to the statement that says "services from Feb 9th to March 8th". I paid for these services and for these dates and canceled my account on 03/6/18. They are charging me for March to April $103. When I closed the account I was assured I won't have any bills since I was canceling the plan before the end of the billing cycle. I have not missed a payment, and they charged a month in advanced. Their statements clearly shows what days they are billing you for. I have all the statements and all my proof of payments. I think it is totally unfair to be billed for something or a service that I did not use.

I've been a T-Mobile's customer for 12 years and I'm leaving. Despite their advertised international coverage in 130+ different countries, 9 times out of 10 my phone doesn't have any cell or data service when I land in a different country and I have to figure out a different phone to call the customer service so that they try to fix the issue which usually takes hours. The last time their obnoxious tech support just hung up on me without resolving anything. In addition, they've put a freeze on my account due to fraudulent activity of which I only found out a month after they froze all access. Despite my numerous calls to customer support and several tickets that they've filed on my behalf, the freeze has not been removed from my account and I still can't access it online.

Verizon has much better reception. I wish I never switched over!!! They are overpriced! I tried to make a payment on my account online last week, their website was down because of technical difficulties. I tried calling in to pay with the automated system, and was disconnected when I tried to be transfer to a representative. I explained to customer care. The lady was rude. They still charged me $20 restore fee. The customer service is horrible, their website frequently breaks down. Cellphone drops calls all the time.

I was continuously going into the T-Mobile store in Westlake about problems with my phone slowing down because of using too much data. Joe the manager convinced me since I do Rideshare for a living I should purchase a sync up drive for wi-fi in my vehicle to slow down my everyday data usage. It never made a difference and the price he quoted me would always be lower than I was billed for. This caused me to come back continuously to see what the problem was. I added storage for a dollar a month, just in case that might be a problem. Joe continuously strung me along telling me that the sync up drive would be cheaper because we added my business discount to my son's T-Mobile account and that would offset the price. He kept trying to convince me that it was best to keep my sync up because if I dropped it it would affect the price and discount on my son's phone account.

I asked the customer service a very specific question: If I cancel before the next billing period, will T-Mobile prorate and refund the unused portion of the period? The rep told me yes. I further asked the rep to note it on the account. Fast forward, not only I didn't get the proration, I got another bill even though I cancelled well before the next billing period. When I call to inquire why, I was told that I got the wrong info and basically I am to be stuck with whatever tmobile did. Tmobile basically said, "We told you no such thing." And there is no note on the account on the proration. At the end of the day, it is about a small $15. But, they are willing to lie for that amount, I won't trust them again to be my future carrier. You shouldn't either.

On March 1, 2018 we decided to leave T-Mobile and port out all our numbers to another carrier. The reason was a coverage issue. We have relatives in DUMAS, TX, where we have to go to the edge of town to make calls. At home in CA we needed a Cellspot to make calls at home (Calls usually drop during handover outside the house). Immediately upon the porting of our numbers I received an email requesting the return of the Cellspot repeater from T-mobile. Every month my bill was around $ 180. Suddenly I received a bill for $ 286.

I opened an account via phone in January along with 2 new phones. Before the phones arrived I called in. After 4 or 5 people and 1+ hour, they set me up for the return of the devices and forwarded me to someone who supposedly cancelled my account. 2 months later I received a bill noting I am delinquent and my account has been suspended. I call in, 1 hour and 6 reps later they credit my account and cancel. I have never dealt with such a fragmented customer service department, maybe other than Comcast. They sent me from person to person with each person doing one small step. I had to explain my situation to each person and give my account number, etc. Ultimately I only needed someone to credit the account and close my account for good. It doesn’t need a team and 1 hour for one customer. What the heck is TMobile management thinking to waste their resources like this!

On Mar 13, 2018 I tried to transfer two lines for their age over 55 plan for $60 all inclusive (unlimited data, talk and text and taxes included). All I got was bait and switch, a credit inquiry (I have very good credit >750) and asked me to deposit $250 per line. I'd rather stay with ATT. I know what I get from them. You are false advertisers and liars. Either honor your ads and fix this or be known as bait and switch liars.

After over 6 months of constant no signal, not able to call or receive calls (10yr+ cust) went to Verizon (ph works now), got a bill for 2 months and getting harassed daily for something I do not owe. I didn't have a contract and I'm using the same phone with Verizon without issues. T-Mobile was fully aware of the problem and even said that to give them a chance to update the towers around me (I live in a city), I agreed, the date came and went all remain the same, no matter where I was. Stay clear. Their standards are not the same as ten years ago.

I have been a loyal T-Mobile customer for 15 years. In Nov 2016 I added my brother and his wife to a family plan that was I pay for 2 lines and the other 2 lines on them. The transition was difficult and for the 17 months now I have called in 1-2 times a month. At the end of every conversation I am assured that all would be well. Today I called and decided to hear what my rate plan was. Basically what I read on the internet of what my plan was supposed to be was different than what the automated service said.

I had service with T-Mobile for almost 10 years. When I relocated I noticed that the quality of service was horrible. No signal in my home at all (had to use WiFi) and unable to use the phone outside my home until I was closer to the highway. I continued to call T-Mobile and was advised that there were towers scheduled for my area. So I stayed and dealt with it. I had 5 lines in total. After constant calls, complaints, aggravating days, booster boxes were sent that didn’t help. Almost a year later I finally decided to look into another carrier. I switched all the lines to a new service provider and with the change, I traded all the phones for new ones and the new carrier gave me credit and/or Visa gift cards with an amount that the phones were worth.

I have a pay in advance data plan with T-Mobile for the past 4 years. All of a sudden for no reason my data was used up in a matter of a couple of days. Normally it lasted me a full month. I complained to T-Mobile shop and although the staff were very nice and helpful they were unable to help. They said I had to contact customer service. This is almost impossible. The phone rings off the hook. The few times I got through they were all promises, "We will open an investigation and phone you back in 72 hrs", I am still waiting. I wrote to their customer service. They did not even answer. I gave up. Don’t use these people. They do not care for their customers, if something goes wrong they ignore you. I suspect their customer service is based offshore. And they are only sweet words and no follow up. I would never recommend this company. T-Mobile are the worst.

Over 1 year ago my first visit to T-Mobile store, they check credit and I bought a iPhone 7 Plus. They asked down payment and I paid. And added extra $11 per month for upgrades and insurance. They confirmed my credit will increase if I made payment on time. I called them after 3 months and asked why not added Equipment payment to my credit scores, they said it will take at least 6 months. I called them last week and ask upgrade mobile (after 12 months).

My wife and I have had T-Mobile for many years. Their service isn't the best, but it has gotten better. Wife's phone started bootlooping so, we went in to see what they could do. The woman opened it up looked around and said that it would be replaced for a $5 fee since it was insured. I was texted that the replacement had arrived and I should come in for the exchange. We go in and immediately upon opening this phone the chick says "Nope, sorry. This is water damaged". This phone has NEVER HAD A BATH! It does sit on a shelf (from time to time) in the bathroom while showering. This the second time that they have backed out of replacing a legitimately defective device. I am DONE.

The service is the worst I have ever had, never have signal at work or at home, texts when at home take 5 minutes to send, sometimes I have no signal at all. After all this I had a lapse of judgment, trying to get the new iPhone X ordering it from T-Mobile. An experience which should have been a good one, buying a brand new phone with your hard earned money, turned into an ongoing battle and honestly being robbed of my money that I have yet to get back (it's been 2 months since I sent the phone back). I ordered the phone in the store, they didn't have the bigger capacity iPhone X at the store so the woman there order it online for me and I was to receive at my house soon, I made a down payment of 554 dollars and after I would make monthly payments.

After having T-Mobile for the last 5 yrs straight I’m ready to move on for good. These people are scamming. Every time I use my hotspot my internet is slowed down for several days after. I have T-Mobile One. Its unlimited high speed internet and hotspot is what I’m paying for but a tiny taste is all they are giving. #DataScams

I have been a customer for a long time. I have an iPhone 7 Plus that went bad. I went to my local store and they did the paperwork to replace it. They said it would be there 2/2/2018. It was there but because they messed up the paperwork I cannot get the phone they have there and now I have to wait until Tuesday. That's for days without a phone and that's only if they do it right. I called customer service and they could not help. I guess they don't care about my business. So I guess it's time to go to another company and change everything over to them. Verizon here I come.

You can pay your bill online and not get messed up and they let you know when it's time to pay and you can change plans when you want without a hassle.

Just got a phone hooked up with T-Mobile and within the first two hours got 27 wrong numbers that I had to block, then got 3 worm viruses that messed up the phone operating system. It appears to be done on purpose to get me to buy a new phone. Unbelievable disaster as this also happened with AT&T and Verizon wireless in the Sacramento Area. The entire Wireless system is a scam because it is worthless at any price. Calls dropped, phones are overpriced and employees are trained in deception and also on a commission which makes it much worse in deception. They get a bonus if they spin you into their programs, not yours. This creates lots of anger and anger management programs for the local police dept. Who also uses the network to spy on all users without their authorization. NO PRIVACY. EDWARD SNOWDEN WAS RIGHT ABOUT THIS CRIME CARTEL.

Changed over from AT&T for some great pricing for multiple lines. Had a few issues in the beginning being credited for the lines, but that has been resolved. Many apps to choose from for info on your bill & calls. For detailed info on bill credits you need to use a laptop, computer or tablet. T-Mobile is always looking forward on new technology and faster communications.

BEWARE. T-Mobile's SyncUp Drive car router. It is defective DEVICE and T-Mobile charges much more for the device and the service than what you may be told about at the store. When I installed it in my 2017 Honda Pilot, it caused multiple error codes on a brand new Honda. I took it to the dealership (on a trip) to clear the codes. After arriving home, more error codes and the service department where I bought the Honda told me the device caused the errors, had blown a fuse and should be removed.

T-Mobile SUCKS. I so much regret having given them any positive feedback in the past. Over the last 14 days I was reassured by all their representative that I was going to be reimbursed for a broken phone that we returned and they now state that they have no record of it Warehouse. Today their manager Yolanda informed me that I was not going to get the refund and it was my fault that they don't show it in their system or don't have it. And that I would have to eat the cost.

They don't give accurate information. Whenever you call they give different information. I spent all day just to transfer lines from one account to another and they said at end that price for the personal account is not what that was given to me before. You just can't trust any associate you talk to with T-Mobile.

I work an hour from home and I take I75 all the way to work each morning. On my way to work, I will call my wife to talk to her while she is at work. On the way, I would drop the phone call at least 3 to 4 times. It wasn't uncommon for me to drop phone calls 8-10 times a day. That was just my line alone. If you include my wife's phone and my children, we would drop at least 25 calls a day. It was terrible and I only had the service for a month. I asked to be relieved of my service and return the phones. I was required to still pay for the phones and was not let out of it. I still canceled my service and had to pay for the phones which cost me a couple thousand dollars. My only advice is to stay away. I heard the service was bad but it was way worse than I could have ever imagined. On many instances, I couldn't even get reception at all. I would give them zero stars if I could. That's how bad it is.

Their high speed data plans run out before the 30 days are up, no matter which one you pick. Their billing is in 30 increments meaning your bill date changes from month to month and you effectively pay 13 times per year for service. When the high speed runs out you are barely able to check your email unless you have 2-3 minutes per email that you can devote. Connections drop and sometimes lag even when there is high speed data left. I could go on and probably use all 50,000 words, but I think there is enough here to refer anyone to another company. If I had options, I certainly would be shopping around.

This is the third time this happened to me and always about the same months: I pay my bills each 10th or 9th of the month, depending on what day. (If it's a weekend, earlier). Somehow, January and February always create a problem. This has happened in 2015, 2017, and this year. They always send me a notice that my account is overdue and I have ignored them because they somehow always find the check (my bank sends payments). From the 9th, they somehow finds it on the 22nd!

I went to T-Mobile on 2/15/18, and got 2 iPhone 8 Plus, and the total was $1402.10 and they debit my card account and extra $1402.10 without my authorization, and been trying to get my funds back and keep getting the runaround, and they will not release my funds back to me. I am canceling my entire family service and will go to Sprint and get new service & have retain attorney for a lawsuit. STAY AWAY FROM T-MOBILE, BAD FOR BUSINESS! GO TO SPRINT OR ANYWHERE ELSE!!!

I was Metro PCS customer and went to T-Mobile thinking that the service would be better because Metro PCS is on T-Mobile's network but I wasn't even with T-Mobile for a month and we had the worst service. Constant calls being dropped, unable to connect online, horrible people that you can't even understand in another country trying to speak English. It's horrible. I never want to go back and never will. And then on top of leaving them in my first month they had the nerve to try to send me a bill for $188 and I'm going to take him to small claims court and sue him for about 5,000 for damages for this kind of business. Bullying and credit damaging.

Apparently ‘unlimited’ to T-Mobile means ‘very limited’. Don’t believe that their unlimited plans will give you unlimited 4G speed. If you upgrade to Plus 1, for another $10/month, after 10 GB your unlimited 4G becomes 3G. ie Limited. If you join their Plus 1 at an additional $25/month, unlimited means that after 50MB, you are bumped to the end of their users and slower 3G. In other words, ‘unlimited’ becomes limited even for your upcharges. I’ve always thought the definition of ‘unlimited‘ meant ‘without limits’. Not to T-Mobile!

We switched from our previous longtime mobile phone service provider because T-Mobile had a program for unlimited phone, text and data for 2 users that was to be half the cost of our previous carrier (Verizon). We signed up on December 9, 2017. We immediately had dropped calls and areas of no service here in the Leesburg and Tavares Florida area. After repeated problems we decided we could not live with that unreliable service so we switched back to our previous provider on December 14, 2017. They have billed us $88.33 for the 6 days because they are charging for a full month past the time of the discontinuance of our service, or nearly a month and a half.

Where to begin... When we first got T-Mobile we asked them several times if we would have service in our area more than once. Then they "yes" so we continued. Got home nothing. No service. We were doing the Lion King dance trying to send or receive anything. Called them they said, "Oh we will send ya a service booster." Got excited. Waited a week. Finally got it, got it set up. Again nothing so we decided to keep it. We did get good service in town and was a good price for that time. So... we have been with them 4 years and we were just getting tired of not having service so we switched to Cricket which I love it so far! Actually get service where I have never gotten it before!!! Love Cricket! But now they want to charge us out of the Wazu for a phone plan that was ** to begin with. I would advice not to go with T-Mobile. They suck!!!

T-Mobile has a great front-face. It's unfortunate that the actual T-Mobile personnel that actually deal with actual consumers like you and me are rude and unprofessional and almost without fail are more interested in sticking a customer with unneeded goods and services and unnecessary "hidden" fees and other financial penalties.

After 5 years of great service we moved to a location where there was no service. After eating 6 months for a tower, we changed to U.S. Cellular, who has a local tower. Called mid December to cancel and was told, "Ok, we will cancel Jan 1." I received a bill [as if service was continuing] in Jan. I called and was told the cancellation did not go through but now it will. Got a bill for one [of two] phones. Called again. Rep claimed could not access my account [no pin] and told me to go to store [53 miles away]. Store did manage to give me a copy of statement. Tried to access online, however denied access as phone number now deleted. Finally called and spoke with rep who accepted $515 as final payment [of course], I believe, including 2 months which should not have been charged. So. after 5 years of good service, the last experience is such that I will use tin cans and string before returning to T-Mobile. Very sad.

What I really like about T-Mobile is that they always find a way to keep me connected even if I delay the payment. Very satisfied with the service. I been for many years with them with same phone number.

I live close and go into the store when I have a issue. They help in a matter of minutes. I have not needed to go to the store anymore because I haven't had any issues in quite a while. I'm very happy with my service.

Every time I've called T-mobile, their customer service has been fantastic. I have never had long hold times (I'm sure this could happen, but not yet for me), and I've actually gotten the same team of people to help me, who talked to me previously (apparently, they have intelligent routing of customer service calls, to keep the same people working with customers). Also, the service is great, the prices are solid if not the best, and I love being able to use my phone data when traveling outside the country - it was fantastic when we needed to find our hotels in Europe to just be able to use my phone, with no extra costs.

Their customer service is at best bait and switch. I spent over 3 hours on the phone trying to get an account I NEVER activated closed. 13 transfers!!!! Constant hang-ups and I had to call again and again. I finally filed a claim with the FCC. I THOUGHT AT&T was bad. OH NO!!! They are angels compared to these devils. I have never in my 60 years been treated so crappy. SHAME, SHAME on you T-Mobile.

I just switched from AT&T to T-Mobile and while AT&T is far from wonderful, I so regret the move. I ported over 5 numbers. 3 worked ok but the other one is not working on either the phone or the Apple Watch. I have been transferred to 37 different people, have spent over 10 hours on the phone. I have been promised numerous callbacks which never came, up to including one supervisor who said "I am a Christian man. You can trust me that I will call you back." I would think that a brand new $1000 iPhone X would work out of the box and that I could speak quickly to someone to fix a problem. This is a nightmare!

Combined accounts with my 80 year-old mother in December. 6 weeks later neither customer service or a store manager at Alameda & Wadsworth in Lakewood, Colorado are able or willing to sort out problems with a "delinquent" account that was paid on the phone with Lopis on January 16th! WHAT A JOKE!!! STAY AWAY!!!