T-Mobile Reviews

T-Mobile has no competent person to contact if you have any problems with billing (lots) and their changes to business plans. The local T-Mobile offices are not allowed to handle billing/plan changes by TM only the “61” number in the Philippines. You can’t understand the “61” staff and they don’t understand English and our bills keep on going up and up. Our monthly plan should have been about $150 month but because of “61” it is now $344. On of the ladies in our Tempe TM office has a black eye from an irate customer over continued months of excess charges. We finally had to cancel because no one in the USA can help us.

I was extremely pleased with the T-mobile's customer care services. I needed to get some old phone calling records for a case. I called T-Mobile for help. Bobbie H. got my call and was so responsible, kind, professional and patient to help me solved my problems. After she sent the download to my email, she called me to make sure I got everything I needed. I could feel her care about the customers and her conscientiousness toward her work. I was so impressed with her work ethics.

I paid off my iPhone 13 in June 2023 in anticipation of ordering the iPhone 15 in September. September comes and I do the pre order with the trade in. The website says I am eligible to take advantage of the trade in offer. One week later I receive the order from UPS. Inside is an Apple box that is empty. After reporting this to T-Mobile and UPS (I have a video of my opening it) T-Mobile is acting like I am the crook but I finally get them to send me another. But this time I have them send it to a local store where I pick it up and there are witnesses to me opening it. Everything seems to be ok so I send in my iPhone 13 trade in. They keep sending me text messages that I have to return the iPhone 13 soon or the offer will expire. After one month (middle of October) they finally text me that they have received it. This is not the first time I have done a trade in with them so I know it will take some time to get the trade in rebate.

Ever since I got a new phone for free from them by adding a second line, my bill is continually wrong. It's has been $40 + higher than it should be. This month it's $102.49 over the contracted amount it should be. My bill should be $93.00 a month and that includes my 360 phone protection plan with 2 lines. They sent me a text saying they were going to draft $195.49 out of my account. Where do they get off thinking it's OK to rob customers that have been loyal for over four years. Companies have become so scandalous. T-Mobile you are on my

Well let's start with a subpar customer service, as they have only once given me someone that spoke clear English as I am hard of hearing. Scamming me twice because of this. Their insurance company doesn't do their job right adding 700 dollars to my bill making me have to make several payments week after week to get my billing corrected cause of their mess up. I went without food for a month. Let's go onto my son's iPhone which the insurance will not cover cause of Apple care and Apple care won't mark it down as a total loss so I have been with out my son's iPhone 11 for 4 months paying on the phone and cellular service. Let's go to the merger with Sprint who I had first before T-mobile bought them. Phone did not work right most the summer and lost quite a few contracting jobs as my service did not work correctly costing me 10 of thousands of dollars without T-Mobile bearing any responsibility!

Store manager Elijah was polite and very helpful. My best experience with T-Mobile so far. I had a billing issue with T-Mobile and Elaijah took care of the issue with tact and expertise. I highly recommend this gentleman.

** help resolve my payment issues. She exceptionally pleasant and knowledgeable. I am on a senior plan that will never go up in price. There was a promotion going so I was able to get a pixel 7a. I could have gotten a Google 8 yet my hand is small so I chose this phone. I have never had a bad experience with T Mobile. I see a lot of people have so I feel very fortunate I didn't l also had outstanding customer service at the store.

I would have stayed with them if I could. Unfortunately, they have horrible service coverage in rural areas, and that’s why I had to drop them and go back to my former carrier. They have great plans, good customer service, and they’re wonderful to deal with. Their 5G coverage is hard to beat in cities and large towns. But at home in the country, dropping calls are the norm instead of the exception, so I had to leave. ☹️

Run, don't walk from T-Mobile. They're hands down the Absolute Worst cellphone company ever. Customer service has no idea what they're doing and does not know how to communicate between themselves and actual stores. The fraud that is committed by this company is epic, especially after they literally tell you everything is taken care of. Even on a closed account where you can provide anything and everything including down to your blood type, if you don't have their account pin number they make you go to a local branch. Worst experience and I will never recommend this company to anyone, ever.

I've been with T mobile for over 10 yrs. It bothers me that this company has no problem taking your monies or anything like I call 'cause I needed to change a payment date just to about a 2 day difference. T mobile will not allow this type of service for emergency purposes. They will flat out tell you no they can't do. This is disturbing to customers that's been with a company for this many years.

Several years ago I terminated Verizon and switched to T-Mobile primarily because Verizon's service quality went into the toilet. T-Mobile brings you onboard with a very competitive price plan and a new phone, in my case the Samsung A12. T-Mobile also offered a Netflix subsidy as well as a few others but Netflix was the only one that was a benefit. Now several years later my A12 is worth nothing on an upgrade trade in and they want to charge me $859.99 for a new Samsung S24. They always boasted that I would speak to someone in the United States whenever I had an issue to discuss and this was always someone located in Maine.

I was misled when I was told that my T mobile bill would not go up when I upgraded my plan when I was one month away from fulfilling my two year agreement. Now I find that my monthly plan is now 36.00 more a month. Beware of promises they tell you. More often than not it's all lies. I'll be back to Verizon soon.

This issue was resolved. After conversing with an Executive Team Member, via FB Chat, the additional investigation resulted in T-Mobile finding the phone I returned. There apparently was a mix-up with the IMEI numbers that were sent between the insurance company and T-Mobile. I don't completely understand the explanation, but I'm happy T-Mobile acknowledged that I did return the phone and has refunded my money.

I have been with AT&T for over 35 years and was researching Tmobile cell service online. I got a chat pop up from a sales agent Shane. He said he would answer any questions I may have. He told me that upon porting my lines over to T-Mobile I would not only get any phones I wanted for FREE but no activation fees either with Netflix & Appletv+ for free for the lifetime I subscribe to Tmobile. I am a skeptical person and went on to ask him over and over if this was for any phone. He said yes.. sent me pictures of the phones and I told him I was interested in the S24 Ultra from Samsung and my husband wanted the new S24. Again I asked if both of these were under the promo and wanted to make sure I didn't have to pay a penny for either of these phones. Again, Shane said, "Believe me it is 100% Free." I would receive every month on my bill for the cost of the phones because Tmobile would be financing them and NOT me. Well.. that was a LIE.

I chatted with a representative from Florida about getting internet. I asked if I had to have T-Mobile phone. She said no. I told her I only had one phone line and decided to switch phone companies to them also, just so I would have 1 bill for both. She promised me a free phone. Just a low cost one, now and then a new phone every 2 years, I chose Moto G, lifetime free Hulu subscription, $200 dollar gift card, an email of our chat and instructions for 15 minute set up. Price guarantee of $100 never to go up. I fell for it. The first lie was while I was on chat with her she charged me a little over 12. For phone.

I redeemed one-year membership in that they offer on them. They charged my credit card $75 and promised to return the money but they did not. Calling them, they refused to help and sent me to AAA, which could not help either. Sheer liars. Do not trust them - awful service.

I have a Galaxy S24 Ultra. I don't know if it is the phone or the service. I've been having issues with my phone not receiving or sending text, as well as not getting incoming call and I always have 1 bar.

Spoke to supervisor Leti. She stated that I missed the return deadline for a internet modem and I would be charged $230 for a non return fee. However they have the modem and are still charging me for. Backstory, I received a modem for replacement and it didn't work either. Several weeks later they sent a power cord which helped and I kept the original modem. I sent the replacement modem back a week or 2 later and they stated that I would receive a credit to my account for the return fee. Needless to say I'm still being charged for it after being told by 3 different representatives that it would be removed. I will be leaving TMOBILE this week.

I was traveling when my phone died, had it 16 months went into store and was told I needed a new phone, explained my dad was in ICU and really needed my phone during this time. They never tried to offer a refurbished or an offer to help. I feel they told advantage of my situation. I needed them to assist me instead of just making a sale. I thought I had insurance instead of none. I also called customer service after returning home and no better. Disappointed.

Horrible customer service. The problem wasn't solved and he charged me for 2 months. Service for phone that's not even functional due to technical situation that T-Mobile could not correct. They said they will cancel.

I was told I would get a 400 dollar rebate in 8 weeks, I was never told you have to submit it online, I was told I was all set and not to worry about anything and to expect your 400 dollar rebate in 8 weeks, when I called T Mobile to get my rebate they told me I don't have one, so now I don't get my 400 dollar credit 'cause t mobile don't know their job. SCAMMERS IS WHAT THEY ARE.

I joined my daughter's plan and switched to T-Mobile. They assured me that I would have cell service where I worked. Of course I did not to solve the solution. They gave me a gateway which worked then my daughter was being charged $50 a month for that gateway then they sent me a service booster which I was supposed to be able to connect to my employer's private network which they don’t allow us to use. When we called them, they said the only solution would be a mobile hotspot but they wanted to charge me another $20 a month I came from straight talk paying $50 a month and when I switched to T-Mobile I was paying $50 a month so now I have to pay 70. They can solve the issue by crediting me either with the gateway or the mobile hotspot but they just want more money so now I have to take this phone and get it jailbroken to go back to Verizon. So disappointed that they could solve the issue and they choose not to. Now I have all this headache to take care of because their customer service sucks.

I had a problem with T-Mobile from the start. I ended up losing my money and they refused to work with me so they close my account after I told him I was calling to pay off my stuff at the end of the month. Now they are refusing to release my products. I have already gone to news outlets to try and get the story out. If you want included please contact me at **.

Call to talk to customer service to see if they had any good deals, and was told that for old account They don't have good deals. Only for new plan. Changing my plan would increase my account by $200. Bringing my bill to 510.68 not a good deal. T-Mobile Became SPRINT. NO BUENO.

Stores upscale items like screen protectors when you buy phones. Stating that if it is damaged they replace them for free. They charge large amounts for these stating you will never have to buy another one as long as you have that phone. But when you go to get it replaced they tell you you need insurance and it's not getting replaced. The screen protector costs 60.00 so save your money because they won't cover it.

After being with Sprint/T-Mobile for 28 years, I called to get pricing on a new iPhone back in December 2023. They told me about a plan and with me being on senior plan I just asked that the bill not go over a certain amount of which they said they could do. Now 2 months later they seem to have forgotton their original commitment and my bill has increased 20.00. Too bad Sprint honored their customers but I don't feel that way about T-Mobile.

Worse cell service out there, dropped calls, messages that won't send, you get what you pay for. After getting another phone cause the one I originally received wasn't working had same issues. Not the phones but poor service. When I dropped them then they wanted to charge me 300 dollars for the phone. Don't subscribe, you'll be sorry.

About three months ago I closed my T-Mobile account because I’m moving to an area that they do not access. In order to close the account I had to pay ahead $75.12. The lady told me I would get a rebate in a couple of months. The rebate came this week. In fact it came today, February 23. I called and to activate the debit card and they won’t give me a pin for it because my husband passed away. They were glad to take my money under my name and all of a sudden they won’t give me my money back, and I had to speak with six different people and was on the phone for almost 60 minutes. it was terrible customer service and every single person I spoke to kept saying I’m sorry I’m sorry but they weren’t willing to do anything. I know it’s only $75 but it’s the point. They were happy to take the money from me when my name is Sandra, but they won’t give me the money back? What a rip off. I definitely would never go with T-Mobile again ever

I went into T-Mobile because I was having problems with my phone charging. Claudia was so helpful. She quickly jumped in to my rescue. She helped me fix a problem with my phone that I've been having for a week! Go Claudia!!!

On phone with Customer Service for over an hour and she kept changing excuses for why my account was being overcharged taxes & fees for three residences that we have no history and are clueless as to why those addresses are on our account. We have "AutoPay", which means we rarely check the itemizations on the bill (as they hope) and have been paying $14.39 overcharge over the past year. If they do this to a million customers, that $14 million in overcharges, and individuals are powerless to do anything other than subject yourself to such terrible customer service with no resolve. She eventually hung up. after putting me on hold several times. What a waste of time. I suspected that the call is routed outside US. I am going to shop around and go to another Carrier. Simply mindboggling how bad the service.

For many reasons, TMOBILE is the worse company. They don't care about your business. They will charge fees no matter what because according to them they are right and make does fees legal. I choose an international service while I was out of town, they charge me $55.00 dollars. Everything was ok until they bill me for international fees just because.

About a year ago, my kids and myself went in to a local store of T-Mobile. The iPhones had a promotion which gave a $400 credit towards a new phone with a trade-in. We used this promotion for two lines. I had a Samsung Galaxy at the time. The manager told me if I stay with Samsung, I would get a $1000 credit for a new Samsung phone. I had initially wanted to trade to an iPhone, but with being on a fixed income, I decided to take that promotion. I was advised that in order for me to get a "free" phone, I had to choose a phone for less than the $1000, or I had to pay the difference. I chose a phone that was less than $1000 just so I didn't have an extra expense.

The worst customer service. They will lie and do the opposite of what they say. Never call back as promised. Calls going overseas you cannot understand agents and tons of background noise. They do not care about customers.

I received my gateway last night 02/19/2024. Everything was lovely except I could not get into my phone to download the app. I called at 7:38 pm and talked with Duncan, he was very rude to me, no worries Duncan. Today 02/20/21. I spoke with Cat, and! This lady stayed on the phone with me for about 1 hr!! If not more. Am in tears because she helped me with everything that I needed to get down. If I were to say that I love T-mobile it would be because of KATREENA. Thank you God for the lady name CAT! Bless her with a promotion please.. Rhonda

I was sent a promotional text from T-Mobile to receive the Galaxy 24 Ultra "on them" for being a "loyal customer". I called customer service and spoke to a representative who gave me all the information about the promotion and we scheduled a time for him to call me back the next day. He never called me back and when I called to follow up and speak with the representative I was told that a direct message was sent to him to call me but if he did not call me that day to call back the next because the representative I was speaking with that day could not help me since I spoke with the other representative the day before. Once again I did not get a call. I called the next day and asked for a supervisor and kept getting disconnected from the call after being on hold for several minutes.

September 8, 2023 T-Mobile sold me 2 Sync-up kids' watches for my Grandkids in California to be able to call me while I was living in Hawaii. Neither of the 2 watches worked properly from the beginning and after MANY phones calls to customer support, in December 2023 they finally issued warranties for the 2 defective watches. My Daughter in California was sent possession of the 2 new pieces of equipment and today tried to get activation from T-mobile's customer service and AGAIN they are saying the equipment is defective and wants to warranty the 2 watches AGAIN.

I hope at some point this will be good phone service. The store was a joke of an experience, we were there for 5 hours. The store manager set up our account and messed it all up. Offered promotions and discounts that don't exist and 2 months later we are still fighting for what we suppose to get. We switched over from another carrier and we were suppose to get a rebate that paid off all the devices per the store manager. We were told it would take 8 weeks to get the cards. We are now over 2 months and the rebates haven't been submitted. Apparently 1 line isn't eligible because the screen was damaged even though the manager told us he was paying off all 3 lines. The other 2 devices were taken and were to be sent in by the store. One of the devices he took we were told wasn't eligible after the fact and the other one is but still hasn't been submitted.

Horrible. Absolutely inhumane what they did to my mother and I. First of all, all I wanted to do was unlock my mom's old phone so I could replace my work phone that broken. My mom was to be a customer at T-mobile. She had to shut down her account due to financial reasons. I called customer service and asked to unlock her phone and how much it was. The customer service person told me it would be $250.00. I paid her with my mom's credit card and was going to pay her back the next month. She told me it would take 48 hours for the phone to unlock. That time went, I called back because it was not unlocking. They told me it would take 74-78 hours. So I waited. Then it did not unlock.

I rec’d a bill for $108.65 for an account that is now closed! When I called received three different versions! Is for a cell spot router from 2014! We received it but was damaged! Next associate we haven’t received it! Third associate we did the ticket and waiting to receive cell spot! I explained I have no clue what they are talking about! Been with T-Mobile over 20 years and still with them just with a different plan! They didn’t care to help me! We have moved three times and can’t understand why now they are asking for this! At first it was a router you keep now they want back? T mobile is all about money and hurting loyal customers! Horrible customer service!

Against my wish's my wife Edith purchased a iPhone 14 Pro with her carrier T-Mobile,, for me, constant can't call now messages. Can't deliver text right now, calls sound like caller is underwater, interrupted calls, They also advertise Wireless Internet service in my area, But according to neighbors not a single person recommend them. T-Mobile just plain and simple sucks. Can't help but wonder who they paid off to get the JD Powers Award

For some reason when T-Mobile bought out Sprint they put my business account under the Church of Jesus Christ of Latter Day Saints. I cannot log in - I cannot get bills - It has been months and they cannot get this resolved! Customer Service is in India and they are clueless as to how to fix this. Every month to pay my bill I have to call in. My online account shows nothing - no accounts assigned to it any longer. My only option is to close my account and get another carrier. IT is Crazy. Worst Customer Service EVER!!!!

T- mobile is a worst company and they will charge for whatsapp or FaceTime calls. They automatically switch your call as international to avoid the interruption if there is a Wi-Fi issue but it is their responsibility to send an alert to customer if they switch the call or disconnect the call so that customer will be cautious and aware. They will send the bill after the call and mention that it is a valid call… t- mobile sucks and rips customers.

I will never trust T Mobile when it comes to purchasing their wireless service. I am so angry and disappointed. I made an arrangement to pay my bill and it was confirmed by the representative when I spoke with him and I received a text message in regards to the arrangement being accepted. Feeling relieved and believing I had it worked out. Long story short and several failed communications later they turned my service off. I'm very upset and without service. Thank You for nothing.

Avoid T-Mobile at all costs. They made multiple mistakes with my account costing me over $650 and after hours of the most aggravating phone calls imaginable they won’t correct their errors. They charge my card for 5 months after I had canceled my service. Do not get auto pay! They will steal money from you and not repay.

We switched carriers in early 2023 from AT&T to T-Mobile as we needed a cheaper plan and AT&T didn’t really have what we were looking for. After shopping around, we decided that with the First Responders discount, we would be better off. Additionally, we would receive basic Netflix as long as we were a customer, so more money saved. We would also receive a free Android phone and a free iPhone. The store associate who helped us, did not enter the promotion correctly (and he quit in the meantime) and that created billing issues. It was inconvenient for us to correct the issue, but it was resolved and everything was fine.

Pay by credit card costs 5-7 per transaction. Have a free line. They charge $5 per month for not using your bank account information. How can you charge on a free line. Have had them for almost 10 years. Cancel my service. Such a rip off.

I wish I could give 0 stars! I was promised a promotional deal of free phones through T-Mobile but they backed out of it and tried offering a different deal that didn’t have the free phones and I would have had to downgrade my service to get the deal which does not make sense. I DO NOT recommend T-Mobile.

The Tmobile representative over the phone told me she was going to credit my account and send me a replacement phone. She sent me a downgrade phone that was worst than the first phone. Then I was told by tmobile store that I had to pay 500 plus 270 and taxes and installation charged and forced me into a contract to get a upgrade. I turned in the original phone I paid for and they were so rude on the phone and wouldn't hold representative that promised to waive $270 charge accountable. The phone that they sent me kept freezing I could not even use GPS or even dial 911 when I had an emergency. Tmobile is a rip off and they have the worst service in the world.

All I can say is T-Mobile's ads are false advertisement. Their Wi-Fi sucks. No matter where we are we can never seem to get signal. They say they have covered even in rural areas. That's a load of crap because I can be in the middle of the city and get crappy service. After some of the time I have next to no signal yet they claim that they have such great signal everywhere. Anyway I would not recommend T-Mobile. I had better luck with Verizon. Even though they are very expensive at least their Wi-Fi is 10 times better, their coverage is 10 times better. T-Mobile may be cheaper but their Wi-Fi sucks and their coverage sucks.

I had service with AT&T, zero problems well. T-Mobile was offering a free updated phone so I decided to make a switch. I wish I could go back in time. This is a very very very bad mistake. I didn't know that it was possible to have service this bad. I tell no lies... I don't know how to describe getting calls dropped constantly. No service. No service in cities. I live in Central Wisconsin. I literally have no service in mosinee Wisconsin. I have made repeated efforts to fix this problem. It can't be fixed. They tried everything. I would not take the service for free. I wish I could get out of this 2-year contract right now. I am contacting AT&T to let him know how sorry I am that I left and see if they can get me out of this contract. Keeping my fingers crossed...

I had great services from T-mobile when I stopped by a store to get help with internet connections and inquired about home internet. Staff went into action quickly and provided all I needed without me having to wait. They are very knowledgeable. Shout out to Tim from the Tacoma location.

Please READ. DO NOT USE T-MOBILE. DO NOT CHOOSE THIS COMPANY. Horrible service is the WORST cellphone company. I live in NYC. My phone service has been TERRIBLE for months and they could not fix it. Constant wifi disconnects, and POOR SERVICE, numerous calls to tech support. And the answer was “The system just didn’t work in your area. If you want a good service YOU CAN CHOOSE ANOTHER COMPANY”. I have been on the phone with t-mobile every single day And THEY DON'T CARE. They have a terrible CUSTOMER SERVICE.

Misunderstanding was resolved with a representative from their corporate office.

The worst customer service I have ever had. Someone I talked to in November promised me a new phone by trading my phone I have now. They even made time and dates set up to call back in the future. I just happen to be going through a rough patch in my life. So it felt so good for something positive to happen in my life. If it's too good to be true then it is.

I am an OG Sprint customer who was recently transferred to Tmobile. I have not been happy with the switch. I have called customer service a number of times and have received different information when I call. Most recently I had to call after I was persuaded to switch to ATT because my phone bill was going to be $100 less each month and they gave me 4 iPhone 15 pros with trade-in. I talked with Tmobile and asked if my bill would be prorated. They told me that the portion of service I didn't use would be credited to my account. I switched service like 4 days into the billing cycle.

We have been with T-Mobile for over 8 years. We currently have 5 phone lines with them. All lines were available for an upgrade. My phone service has been terrible for months and they could not fix it. I upgraded my phone online to the S24 Ultra and was going to get a $500 credit. I had called in shortly after I placed my order to ask if I could switch the phone I was trading in. That lead into the rep letting us know if we upgraded our service to GO5G Plus, we could get $1,000 for trade ins on all of our phone upgrades with qualifying phones.

Today, 2/9/24, is the third day I have attempted to contact T-Mobile. I returned my Gateway router on 1/22/24, after 5 months of constant wifi disconnects, and poor service, numerous calls to tech support. The system just didn’t work in my area. I continue to have voice service with T-mobile. My new bill does not reflect a fee reduction because I am not using their wifi access, but instead shows a $30.00 fee for INSTALLATION. If I could speak to a rep perhaps we could rectify, as it is I have waited online chat, and phone for two hours total and still no rep. Customer care? No.

I have been with T-Mobile for 18 years and have bought new phones and paid about 300 per month. They will not give me a payment plan change date of 7 days. They will not credit me the 70.00 dollars about because I made an error and forgot to pay them. VERIZON for the same is 167 per month and 3 new iPhone 14s free but I have to keep the 3 years. So in the end I am going to save 170 per month get new phones. Thank you VERIZON!!!! No wonder you have an 89% 1 rating.

I was with Sprint for 20 years, and knew when I first learned of the merger, that I needed to switch carriers. But against my better judgement, I stayed. My phone was stolen, the only way customer service is willing to identify you is by verifying your passcode...I never had one set up, or by "texting a one time verification code"....How you gonna do that when MY PHONE WAS STOLEN. I literally am on an island, there is no T-Mobile store here. Guess what, I was able to file the claim, because that department was able to identify me without a passcode I never set up. But now I have a replacement phone that I can not use because they can't send me a text to verify me. Worst company policy. You have to be able to use multiple methods of customer verification. I HATE T-MOBILE!!!!

For years I was a loyal T-Mobile customer. I needed to put in an insurance claim on damaged cell phone. I had paid monthly for the the insurance. Tmobile let the third party claim service decline my claim. I left T-Mobile and I am now with Xfinity. Tmobile is still sending me bills for service I no longer have. I think they do this to thousands of customers hoping that some people will pay. Stay away from Tmobile, you have been warned.

From the beginning I was lied to regarding sign on perks. Once I signed on, they did not follow through. My service was horrible. I don't receive calls or texts from friends or family and then they blamed it on my phone. All they wanted to do was sell me a new phone. I was lied to so many times, I lost count. DO NOT sign on with them!!!

If it sounds too good to be true, be very careful about authorizing a new phone order. The reps in the Philippines are super courteous, but most of them have very poor training. One rep ensured an $830 credit plus a $200 trade-in for a new iPhone! Feeling uneasy, a week later a US rep said there is no such promo and that two additional lines (which I never authorized) were added, raising my monthly bill from $90 to $315. Returning the new phones and restoring the old phones was a nightmare. It took hours talking to several tech reps, and all they ever did was apologize.

I called needing a 5 day extension and I was refused any kind of help. This guy said he couldn’t help, that there was nothing he could do and then later slipped up saying he needed verification which he didn’t try to get then belittled me by saying my account history is poor and he could not help with fees I would receive for the disconnection. Needless to say I will be canceling this account ASAP.

I returned two Series 9 Apple Watches on 9/27/2023, two days after purchase and it took three months, for the T-Mobile store to verify the return. Now that it is verified, T-Mobile management claims that it is too late to return the money to either my credit card or send me a refund in the form of a check. The District Manager, whom I have never spoken to indicated thru the store manager that the he can refund my money directly to my bank and need my bank routing and account number to return my money. It has been a week since I was told that they could do it this way and I have been waiting for the manager to call me to complete the transaction. I feel like I have been robbed by T-Mobile and have no recourse.

Switched from Verizon after 20 years for what looked like a better deal on new phones. Cellular service coverage was adequate, after 2 years switching back to verizon, that's when nightmare starts. Porting 3 lines should have been simple having all necessary information. For unexplained reason 1 line remains locked [phones all paid off ]. I've spent minimum of 6 hrs, numerous calls repeating same info to customer service reps who are difficult to understand but courteously have misinformed me of status, each time told to wait 1st time 0-72hrs.

Do not choose this company. Horrible service. They pawn off insurance on an outside the US country. T-Mobile pretends they are not responsible for Assurant insurance. They bill me for it every month though switching phone carriers asap.

TLDR: Customer support helped me figure out what the unusual charges were on behalf of my disabled brother. I am the caregiver of my adult brother who has a T-mobile phone. I manage his bank account for him, and I noticed that the charges went up. I had questions about the charges, as my brother told me that there was a late charge and the bill went up and the company would no longer accept automatic withdrawal. After confirming with my bank, I called T-mobile customer support.

I received a defective phone. Told I was outside of the time to return after I upgraded for my business. Now being charged at $200.00 for a phone that never worked properly. If I didn’t agree to payment plan no guarantee I would have phone. Robbery!

I switched to T-Mobile from my old wireless carrier two days ago because they claimed their 55+ plan would save me money as well as have additional benefits. Since I've made the change, I've repeatedly been on the phone with them dealing with account issues probably seven times. The woman I spoke with to set up the service, Crystal, assured me I would be paying $50.00 a month - everything included - for my service as well as receive Apple TV and Netflix, among other benefits.

I have been with T-Mobile for 8 months. When I first got my phones I was told we were getting 2 lines and 3rd line free with free Netflix for 150 a month. Our bill is 204 every month then they go and downgrade Netflix to where now there are ads and you can't watch certain movies anymore because they are locked. For 204 dollars a month why are you giving us a downgraded Netflix. Why couldn't it have stayed the way it was? All the money this company makes and they can't even keep their stuff straight. They go and make it cheaper for them and crappy for the customers.

I had an insurance claim where my son‘s phone was completely totaled trying to take a picture on the expressway and his phone got smashed. I explained that to the lady I was speaking to for the insurance claim and she said oh I have to mail in the parts and I told her there are no parts to mail in and there’s no way to get them. She said, "That’s not a problem. You have insurance on your phone. I will go ahead and submit this claim and you will get your new phone tomorrow," and I thought wow this was easy.

This is the first negative review I have ever written (I rarely write any reviews). My daughter, the account holder for myself and grandson, was arrested and incarcerated. Getting authorization to the account (to get a cheaper plan) has been a nightmare although I have been to the store twice, made numerous phone calls (always referring me back to the store or email so and so, which I have done), provided legal proof of POA, submitted their forms, etc. etc. FIVE WEEKS and no progress. ONE DAY to switch billing to my bank account. My experience has been one of very, very poor customer service even by today's standard.

I paid for my prepaid service 1 day before the renewal and asked online to downgrade my service. On the day of renewal, I had no service and I tried to contact the Customer Service. They told me that my payment is past due and that I paid for "equipment change". 1 hour later, they changed my phone number by texting me the notification. Not only I lost my prepaid service but I also lost my number. I tried to reach them for whole day and was tossed around between reps. All they were doing is apologizing and promising to get my number back. I'm still on the phone trying to get the matter resolved.

I’ve been a T-Mobile customer for probably over a dozen years but lately, I’ve noticed the customer service is lacking. Most of this I believe is because they can’t find people who actually want to work in the store and help people. This seems to be an ongoing theme with most companies post-COVID. I went to the store to try to resolve an issue and literally waited for an hour for someone to help me because there was only two people there and one of them was training. When I finally got help, the person clearly didn’t know what to do because he was new so he ended up funneling me over to calling customer service and that person could not figure out my problem either.

First off, was lied to about a promo deal. The guy who opened our account in the store said the promo came with 2 phones, 2 tablets and a Galaxy watch absolutely free. Told him we didn't want the tablets or watch and he said the price was barely lower without so we should take the promo. He drew out a plan and said our total amount was $206 including taxes and that would never increase. Realized when we got home that we were charged to activate the tablets and watch. We knew we were paying phone activation fees but were never explained to that we had to pay activation fees for the 3 items we didn't even want to begin with.

T-Mobile did not have the right phones so that was the last straw and I changed to Verizon in mid November 2023. As a parting gift... I was sent my final bill in December. It made no sense to me so I tried to access my account online but T-Mobile no longer allowed access online even though I was a paperless customer. So I called them instead and their rep told me the bill was not accurate because they were processing many items to determine my final bill. They told me to ignore my next bill and it would be accurate the following month. The following month my bill included a late payment fee and did not provide a breakdown of what I was being charged for other than a reference to a previous bill which never sent to me. This month I already received a debt collector's bill for the amount that T-Mobile has still never provided a breakdown for me of what the charges are for and yet they have now charged me a late charge for two months.

I've been with T-Mobile for 5 years, after 20+ years with Verizon. Saved $70 a month, which was great. Customer service was good back then, both on the phone and in the store, but that changed recently. I decided to go to Twigby, another carrier. Savings would be $25/month, and they use Verizon's network. All was going well with the changeover, followed the directions, put in the Twigby Sim card. Error message said it was not active. Tried a few more times. Texted with Twigby customer service and was told that T-Mobile "locked my phone". Not sure why. Couldn't even dial 911. Thank goodness there wasn't an emergency, fire, etc.

I had Verizon for 20 yrs but Tmobile was offering a "free phone" so I switched. Turned out the free phone was just $800 in credits but actually $1100. Noticed I was getting text messages 2-3 days after they were sent. Called customer service and followed their directions. She restored my phone to factory defaults without telling me that would happen. Lost data and apps. A week later same problem. Now my friends and associates tell me that all their calls to me are going directly to voice mail. I don't even get notifications. What a joke. How can they even call this a cell phone network? Currently planning my escape from this disaster of a company. Additionally my bill was supposed to be $65 monthly but they raised it to over $85 will little explanation. Believe nothing the salespeople tell you. Get it all in writing. Don't fall for the "we will email the terms" as it doesn't match what they promise verbally. Never again.

Just to let you know, that T-Mobile does not prorate the charges if you leave. I had to pay 3 weeks of charges for no service. This month I paid them 2 bills for having only one week of service. If you want to change from T-mobile, please change on the date your plan is ending or a day before. Most of the services prorate the last bill but they steal your money for no service. Also make sure you change your address to primary if you are moving or else they happily charge taxes for 2 addresses which I discovered in the last bill. I was paying extra all through my service period.

Data plan for Europe is useless. They claim that you get unlimited data but it conks out after a few gigabytes. We switched to T-Mobile for this one reason. Now we're paying $100 a month for a single phone. We will switch back as soon as we are stateside again.

So I had Metro PCS for several years with Amazon grandfathered in with Prime shipping and video, paying $120/mo for 4 lines, no reconnect fees, no contract, discount on phone upgrades, just living the life. My daughter wanted an iPhone and not the only model Metro had at the time. I walked into T-Mobile to transfer only my daughter's line so she could have the iPhone she wanted. The agent, who seemed polite, talked me into a plan with 3 lines. He told me I would have some perks with this as well but I needed to have at least 2 lines on the account. Since I was only technically using 3 lines, I switched, and have been sad about it ever since. I would have never given that up is I wasn't lied to in the store.

Their coverage is awful. Drops calls all day long. Most of the time you have a SOS which means you have no signal at all. If you go in to the T-mobile store to get help they blame it on your phone and refuse to help you at all!!!!

I ordered a phone from T-Mobile in November. The phone never arrived. I called soon after the expected delivery date. T-mobile agent took all the details and said they will not charge me for it and no installment plan will start. Installment started and they have been charging me every month as if the phone was delivered. It is easy to see by ups tracking that the phone is not delivered. UPS said that t-mobile used shipping that has no insurance and no claim support. I have been on the phone with t-mobile every single day. They continue charging me for a phone I never received. Avoid this fraudulent organization.

I ordered a new line with and iPad 9th gen. Was supposed to be 99$ for the iPad and first bill comes in. The iOS is $459.99 and they said I missed the promo by 3 hrs and there is nothing they can do. I will be switching phone providers and make sure none of my friends or family use T-MOBILE.

I see that my bill for my T-Mobile phones was high so I went to T-Mobile but they always said the same thing like, offer expires and now you are paying right cost something like that. In this case, I saw that my bill was growing since 2022 but the bill is not friendly to understand. I assume they do the bill in the way nobody can understand so I went to T-Mobile office and they said, "But you have a Apple Watch line since 2021." But this line was never used, no consumption in that line from the beginning, they are only charging the line why?

I had very bad experience of Buying T-Mobile phone which had troubleshooting issues from day one of purchase. The phone disconnects with WIFI every hour. Despite calling customer services several times the issue never got resolved. They only gave temp solutions like restart the phone and it needed to be restarted every day more than 10 times. Finally the phone went dead with no recharge in 65 days after purchase. Upon complaint to customer services they suggesting insensible and illogical solutions like going to stores 250 miles from where the phone was purchased or ship the phone to manufacturing company in Mexico on customer cost. I shall never ever go for T-Mobile phones in future neither recommend to anyone. Do not get carried away for free phone offers as such cheap quality phones will cause difficulties to meet your work and personal necessities and cause you frustrations and make you sick.

Double billed for changing to new plan at end of month. Charged me for the whole month from my old plan then charged me for that month again in the new plan for the same month. Thousands of dollars spent with a multi billion dollar company. Corporate greed at its finest to suck every dollar out the consumer.

Dear T-Mobile Users, I feel compelled to share my recent disheartening experience with T-Mobile, hoping it serves as a cautionary tale for potential customers. Here's a brief account of my ordeal: I engaged with a T-Mobile customer care agent named Jhon on July 26th, 2023, seeking clarification on my billing. Jhon assured me that my Magenta plan for 2 lines would cost $70 monthly after a $10 autopay discount. Trusting this commitment, I continued with the plan. To my dismay, T-Mobile billed me $120 monthly, a significant deviation from the agreed-upon amount. Upon reaching out to T-Mobile's customer service, I encountered unhelpful supervisors who failed to resolve the issue. Their proposed solution was downgrading my plan to Essential for $90, which did not address the root cause – the agent's false promise.

We wanted to add my name on a line to be co authorized to make some changes. I and the line owner were on the phone together with the 611 customer service for about 30 min. We provided all requested data and she said you are all set up. Now I am visiting the store to get surprised my name is not under that line. Called customer service to verify our authorization call. They kept switching me from a person to another then last switch I heard I have to wait 30 min because there is a line. A complete malfunction and a waste of time.

I was promised an iPhone 15 and got an iPhone 14. I was promised Netflix but it's Netflix with ads. I was promised Paramount but that wasn't true. Apple TV won't load because of confusion about the transfer code. It expired because the phone arrived late...and the code had expired. It took 4 hours to resolve that. This is a pure bait and switch advertising.

In 2016 they came out a promotion free tables with pay lines, but when I got equipment with bill coming in, I saw that was not right in that promotion they offered. I called and canceled that promotion and they asked me return equipment to them then promotion have been canceled when they received those equipment, and I trusted them, I didn’t check bills from that day, I thought it will be resolved, but until now when I check them, how many lines in my account now they said, 7 voice lines and 2 tablet lines, this made me surprised, because in my mind, they should have been canceled those 7 year ago And I requested T-mobile return overpaid bills 7 years for non production using.

I signed up for a phone line, home internet and a watch all which was never used. I cancelled my service within 30 days after receiving a 130$ auto phone bill. I called, requested the service to be cancelled, and sent items back. I was charged almost 300$ for this short time and all items were sent back. I have contacted them regularly for 2 months requesting refunds. Each time it was rejected. They admit they overcharged me but will not refund my money. I switched to Spectrum, got two new phones and service cheaper than what T Mobile charged. STAY AWAY FROM THIS COMPANY! The customer service reps are nice when I call but the company just keeps denying the refund.

I went into a branch in Buffalo, NY to upgrade my cell phone. I had an iPhone 12 Pro. I was told that I would receive $1,000 for my iPhone on either a new iPhone 15 or on a Samsung 23+. I choose a Samsung 23+, have them my iPhone and left the store. 2 months later, there was no discount for my old phone. I called T-Mobile and they told me that they found the $1,000 promotion and would apply it. The next month I received the expected credit, only to have half the credit disappear on the next billing. I called again and was told that the promotion at the time I upgraded my phone was $1,000 toward an iPhone, but only $500 toward a Samsung. They told my that I'm out $500 and there is nothing they will do about it. They don't care that 2 employees seem to have lied to me, and I was cheated out of $500. I would NEVER have taken $500 less and gone with Samsung. They lie and cheat you, and don't hold their people accountable which tells me that they approve it.

T Mobile services offer during 2023 Xmas was really a spam. We got this offer from Costco. Considering Costco as all time favorites, with great difficulty we decided to switch our phone service provider to T-Mobile. Till today we have almost spent more 8 hours or so getting our things straight. Now at this point none of the promised things have sorted out and looks like we will be spending more hours getting no resolution. We are regretting at this point changing our providers. This is a lesson learned for others, please do not get trapped. Even the network for T-Mobile is not that great. Not worth the offer.

So we switched from AT&T to T-Mobile and they gave us all of phone discount and promised to pay off the closing cost of AT&T. They told us all we have to do is to submit the AT&T bill through the provide website. Great. When we submit the reimburse paperwork, they declined it. Then was told you have to give the phone to eligible for that. But at the beginning of the process, they didn't tell us any of that information. They said anything good to go. I am very disappointed with this and I wish I have known better. So for who want to switch to T-mobile, you make sure do every process right there so they won't go back and tell you, "Oh that person give you wrong information and we can't do anything."

This company is the worst cell company out there. They lied, are dishonest and threaten their customers. Corporate office refused to honor the deal they promised us at the store. The store apologized and now say they never offered us the deal we were suppose to receive. Corporate service said if we called and complained again they would cut service off to our phones. Please do not ignore this post. Avoid dealing with this company at all costs. You will be sorry!!!

We got tricked in to switching to T-Mobile. Sales rep said there was excellent service at our home and around area. We asked 5 times to make sure. Switched, got home, no service. It's been a year and half and they will not do anything to make it right. We switched new phones from ATT to them and got new phone well same phones just with them. It's been a year and half and have been charged $120 a month for NO SERVICE. They will not do anything to help out. Everyone claimed to be a manager and spends hrs on the phone troubleshooting for them to come back and say there is no service at our home but do nothing to fix it.

Moved and T-Mobile didn’t work at new location. Had to switch providers. Been with t mobile for many years. Canceled my service 5 days in to my monthly agreement and they said they don’t prorate unused portion. Charged us the full month.

Been with T-Mobile 9 months. They have overcharged me each month, now I’m leaving them going to **. My bill at t-mobile was 220. Now my bill is 128. T-mobile will not unlock one of my phones that I purchased from their store and pay for it in full. It’s been two days without this phone. Several hours on the phone each time I call and no unlock phone. So at this time I will buy a new one. I would tell anyone go to ** and save money plus all customer service is here in America.

Just before Thanksgiving my husband and I decided to upgrade our phones. I happened to order mine over the phone and later that day we went in and did his. The lady at the store said to let her work some numbers and she would get us a great deal. After about 30mins she came back with a small down payment for his phone, 3 free tracking devices, and the bill I was told would only be 10 to 20 dollars more than what I already paid. Sweet, thought that's great, signed on her tablet and was off to the races. Then I get my fist bill for $719.62. Umm red flag!!!!!

A Customer Service Representative named Maricar carefully listened to an issue that I had with my bill. She showed understanding, empathy, and quickly provided a fair solution. She acknowledged my tenure and loyalty as a customer and showed that she cared about my concerns. She is an asset to the company!

This is the worst wireless network I have ever used. I am fixing to switch back to MetroPCS which has actually been the best network I have ever used. People say that they are merged. That's fine. And they're using the same towers. That's fine. But I never experience the issues that I have with T-Mobile and I recommend them to nobody and if I was a representative for T-Mobile I would be ashamed and this is not a fake review. I am furious and it has costed me a lot of time and aggravation between work and my personal life. Shaking my head as I'm writing. Disgusted.

I am a customer of T-mobile over 15 years, They upgraded my plan to new plan called Go5G with this plan I am supposed to get new phone and Apple watch. After 6 months wanted to upgrade my phone they told me I need to upgrade to new plan. and this is we all the fun begun: 1- First store visit: the agent told me not eligible for plan and need to upgrade to 5G+ and start to raise the voice on me. I left the store. 2- Second store who upgraded me the first time, advised me I need to call the 611. 3- Called the 611 they infomed me I eligible and they put a note on my account. 4- Went back to the store agent told me. not eligible and no note on your account.

This would be a 0 if it were possible. 1st, the service did not work at my location,. 2nd, my house burned down with the modem inside and they refuse to cancel my service, they continue to bill me at $55/month. They expect the modem returned, so tomorrow I will be mailing ashes to them.

From the first day I agreed to joint T-Mobile till today it has been nothing but lie after lie... I signed up for 3 phone lines. Over the course of a month and countless hours on the phone I had 2 out of 3 working. When I finally got the 2nd line going it had no service in the areas I was told it would. So I Decided it was too much to deal with and ended my service. Found out a month later that all 3 lines were still active. Called back and canceled service again! Here we are 2 months later and my account has been sent to collections.... Just called t mobile and now am being told I never called to cancel my service and I owe them $200 plus dollars for service on 3 phone that were not even being used! I now have to call the collections agency to try and see what they will do since t mobile is no help at all! Don't make the same mistake I did....

Date: June 25, 2023. A sales rep sold my husband on the Switch & Rebate Promotion. On that date the representative debited our checking account $158.51 as an activation fee and had 2 phones sent to us with SIM cards. But T-Mobile could not communicate with Verizon’s Motorola comm-port (whatever that means) and therefore unable to fulfill their contract with us. We returned the phones and SIM cards via certified mail by July 3rd. But we never got a refund for the activation fee. I have documentation of 12 calls I've made to customer service. I have been told every lie you can imagine with always the same result…No refund.

T-mobile's cell phone plans, coverage & customer service review. T-mobile's cell phone customer service is NOT good. Whether in-person They OR over-the-phone...They have gone downhill since 2010. I switched to AT&T & have been MUCH more satisfied! Not only with their customer service, but their plans in general! I have had absolutely NO issues with their service. It's been fast over the past couple yrs I've been with them. I am paying UNDER $50/month for my plan. They ALSO CLEARLY SPEAK ENGLISH...vs T-mobile. I do not recommend T-mobile to anyone.

I was a loyal customer of T-Mobile until they began engaging in fraudulent practices with my invoices. I had a total of three active subscriptions with T-Mobile. However, in February 2023, I terminated the service and switched to another service provider. T-Mobile confirmed that all of my lines were terminated and that I have no outstanding debts to them while meeting the 2-year service agreement.

I was enticed to make the switch from Verizon to T-Mobile. I was told I would get new phones and rebates for each line I transferred. Additionally, my monthly bill would total 230 dollars. The representative told me that it would take a couple of months to normalize since the phones I transferred take time to process. Well, it has been three months and my monthly bill is 331 dollars. I called to inquire and was told that my bill will continue to be 331 dollars moving forward. I explained that I was told that my monthly payment would be considerably less. But the billing supervisor said what I was told didn’t matter. My bill will be 331 dollars moving forward and there wasn’t anything I could do about it. I then asked to go back to Verizon, since switching no longer made sense. I agreed to return the phones given by T-Mobile and requested to have the phones I traded in shipped back to me.

I was with Sprint & was forced to move to T-Mobile when the companies merged. I was with Sprint 22 yrs with no problems. As soon as I get to T-Mobile the lies began. I was told that I had to get their tablet (free of charge) in which I found out that I was being charged for it. Had to be reimbursed with CREDIT. Upon making a payment arrangement for a certain amount on a certain day, they chose to alter the payment arrangement & take out a totally different amount which is a violation of the payment arrangement contract. I've paid my bill ahead of time & was disconnected & charged a $20 reconnect fee for my phone & tablet. Anyone considering T Mobile needs to be sure to do their research BEFORE contracting with this company. Be sure to speak to other customers about their experience. If I'd had my way, they receive 0 stars. Better yet....RUN!!!!

Continual dropped calls then when I left them instead of sending me a bill they sent me to collections who confirmed they sent the bill to an old address. Instead of calling, texting or sending a email. Want to ruin good honest people's credit.

How can a cellphone company charge $999 for a Samsung Galaxy Z Flip 3, 4 and 5 while all others carriers have promos. Offshore customer Service is the Absolute Worst. They are never familiar with anything and give misleading info causing a customer's bill to go up. They promise stuff that they never back up and always have same lines "give me just 1% or "I got your back." I was charged for a phone I returned a couple years back for about an entire year. And I'm a customer of 15 years. Seriously thinking of going to a new carrier.

I was a loyal Sprint T-Mobile customer for 25 years but moved to a location where their service was spotty at best. I tried to deal with it for a few years thinking they would eventually get better but it started to impact my business so I spoke with them and they said that they did not have plans to provide better coverage and it would be best to change providers. So we changed to AT&T. I had changed my entire family to T-Mobile over the years so we had a few lines under my account. Over the years they had also upsold us on a few lines that we never used as well. These never got switched and were also never used.

I’m a longtime T-Mobile customer who is leaving after experiencing a customer service circus. T-Mobile is working harder to push customers away rather than retain them. This is the current T-Mobile business model under Mike Sievert and his office provides excuses rather than solutions. Stay away if you like being treated with respect.

Same as others, traded in two phones, saying they're "On us". Had issues with one trade in saying I traded in a device I never owned. Now every month I have to email/call. Currently on hold now. Fraud. I say we get a class action lawsuit. I would have never switched had I not been promised free phones and traded in my old. My chats with them have been deleted on their end. Trying to get a copy. I did take screen shots where they say, "No worries, promise you will not be charged."

On 12/30/23 T Mobile placed the order which I requested over the phone with the T-Mobile representative. I ordered a iPhone 15 Pro plus along with accessories and home Internet. A bundle that came up to $252.72. I was told I would receive the equipment and product including home Internet by January 2, 2024, UPS came by who is the carrier for T-Mobile to deliver the product and simply stuck a sorry we missed you sticker on the door. Meanwhile I explained to them that I have home surveillance, and the driver never knocked however gave notice they missed me. This happened twice. I called and ask for a facility location for pickup. The ups rep advised me that tmobile would need to make the change. We did a 3way call and tmobile then realized they could not make the package available for pickup so I refused to wait any more days for my package and simply sent it back. Tmobile received the package from UPS January 5, 2024.

I spoke to 6 different people from Tmobile that said there would not be a problem transferring my device promotion to another account so after going to stores and calling customer service multiple times I finally went through with the line transfer. The entire time all the different tmobile reps said everything is fine and no need to worry, that the "responsibility" of the promotional device would be transferred. Yet still I was robbed for $660. Tmobile is a horrible company honestly. Only tells lies to steal the customer's money.... Then, months later when offered a so called "refund" for this issue. The rep Instead reversed all my bill payments causing a huge past due balance. Unbelievable.

When they say "IPHONE 15 ON US" it only means the value of your trade in, which is what they told me on the phone at customer service. Even with getting $1K promotion for my trade, for a $1K phone, I still have 24 monthly installments to pay the remaining balance? They only use the FMV (fair market value) for your phone. They said that is T-Mobile's portion of the IPHONE on us. The rest is up to you! False Advertisement! Very disappointed in their customer service and ability to stand behind their promotions.

I was switching phone companies and we decided to go with T-Mobile. We were told that we would get new phones (two lines) for transferring our phone numbers over to their company. And if we sent in our old phones, they would give us a rebate to be able to pay them off with our old company. Three months later I still haven’t heard about the rebate so I called and they said that the promo we are running they use the old phones that we sent in as trade-in and they are giving us $50 off a month for both of our new phones they sent us but we are not getting a rebate for our old phones that we sent them that we still owe money on through the old company because we can only do one promo at a time.

Updated on 01/10/2024: The worst company, everything they explained when placing the order was a lie, they charged before what was agreed, the 5G home internet service is a fake, the internet goes down every day, and to top it all off they don't want to give us the transfer pin To go to another company, they want us to activate the account again, pay $140 USD to give us the transfer pin, they are scammers, thieves and shameless.

I purchased a hotspot from T-Mobile three months ago. I enrolled in Autopay immediately. My card got stolen and I went in and added the new card in November. The store was full of customers with one customer service agent out on the floor and JD, the manager hiding in the back of the store, probably sitting down resting. When I requested to speak to the manager, which was JD, the agent, Tatiana, or something like that to make excuses why the manager couldn’t come out and talk to me.

For over a year now I have had a new business address. In the last 8 years I never had their service drop so many calls and/or their internet service being horrible. After countless hours of speaking to their reps and engineers...they tell me I'm sitting between two towers, and it keeps bouncing my service back and forth. As if this an issue I should have known about before purchasing this property. All I ask is a discounted rate for the HORRIBLE service. This company doesn't care to amend the issue or fix their equipment.

I’ve been with T Mobile over a year. Used to love their service and customer service people but in October 2023 something changed. Not only could I only get customer service people who barely spoke or understood English but the service took a turn for the worst!! I called customer service was surprised by some foreigners who couldn’t understand me or understood my issues. They tell me, "It’s your phone" after I got transferred to tech support. We change out my IPhone 11 for a new one still same horrible service. Oh they say, "We changed all our towers to 5G. Your 11 isn’t compatible," ok so I upgrade to IPhone 14. Get up next morning they shipped a 13 instead.

I've been a member with T-Mobile for years and I've always had problems with their billing. For almost 2 years now I've had to call in just about every month to get my bill fixed. They ask you to give them to me to fix it and when you do, you get charged a late penalty. I was told a certain rate and it was honored because a New employee misspoke, however they have to back up what is told to you by an employee, that's why they record ALL calls, to make sure they can verify what's said, so YOU can't lie.

Given wrong information and expectations from the very first day of purchasing my device, on top of having to deal with the consequences of not being given the right information, I have never been so disappointed with my cellular carrier.

We purchased a new Galaxy S23 Ultra handset from T-Mobile that was a bad phone right out of the box. After many phone calls and issues, T-Mobile finally agreed to replace the phone. The replacement handset they sent to us was a refurbished unit and did not even include all parts or come in original packaging. I immediately let them know this was unacceptable, to send me a refurbished/previously used handset and still keep me in the contract for, and make me pay the price of, a new one. They agreed to allow me to return the handset. I then became sick and was unable to return it for a time. Eventually, they added a charge to my account for the price of the handset.

They are playing with my line--off and on. When I went to the store yesterday in fremont ca. 1/4/24 near the Safeway Fremont blvd. My line was working, next day back to error message-off network. I have reported them, now I will file a small claim.

My wife had her T-mobile account hacked almost immediately. My wife went to China for ailing mother. The hackers stole everything. T-Mobile refused to close account allowing hackers to access all new bank accounts. Now wife is stuck in China with no way to create a new bank account or credit card.

I am Cindy **, and I have been a T-Mobile subscriber for nine, almost ten, years. I called T-Mobile in January 2023 to upgrade my four devices because the stores were out of new iPhones. However, the female agent advised me that switching from my Primary plan to the Business Unlimited Advantage plan would be more advantageous. Additionally, they had a deal going on this time, and I was meant to get a credit of up to $2,400. Nevertheless, I spent $800 on each of the iPhone 12s and $400 on my iPhone XRs, in addition to buying three more watches that were meant to be part of a promotion sale for $99... I ordered my four new devices via T-Mobile customer care, and they were shipped to my address.

Phone monthly plan charge with new phones changed from $160 to $220 to get a phone discount on IPhone 15. They will not give a IPhone 15 discount with the older/lower phone plans raising $210 bill to $305 bill!

They turned off my child cellular data for no reason. She went to Alaska to visit a friend and got no service. So she didn’t use her phone the whole time she was there. They never told customers to reset their phones when they come back from a trip. So it was on roaming … They shut it off January 3rd 2024 and now we have to come in to get it square away. To which they took no responsibility for their mistake!

I have had it with T-Mobile! I do not like government regulation like most of liberal Minnesota but in this case ... T-Mobile will sell you a bill of goods ... Tell you that you qualify for a promotion and tell you pricing only to find out that your monthly bill is MUCH HIGHER! You sent the promotion on the 28th and it expired on the 29th ... You don't qualify for the promotion because you didn't up the device into service until the 30th ... Because T-Mobile sent the the device! I purchased it within the promotion period, I submitted the promotion on the 28th AND I have promotion Tracking ID# but the promotions department and their broken record response is, "You do not qualify for the promotion because you didn't start service until the 30th." This is going to be escalated and I will NEVER deal with a company like T-Mobile again because of their deceptive business practices!

I would not recommend anyone switching to T-Mobile from another carrier. I thought it was the greatest company and service when we joined in July 2023, but I was sadly mistaken. They entice you on freebies such as AppleTV and Netflix, which are really a pittance in relation to doing a bait and switch with you on new phones. We were offered $1000 to trade our X iPhones in for new iPhones. At the time the highest level was an iPhone 14. I would have been happy with a iPhone 14. We were told by the representatives in the store on 3 occasions to wait until the new iPhone 15s were in mid September. I inquired were they sure that they would honor our X iPhone trade-ins. I was told absolutely "Yes".

I have been in a nightmare battle with T-Mobile for over a week now and I've spent hours upon hours of my time talking, texting, chatting online, and visiting 2 different stores to try and get things resolved. It's too complicated to include all of the details here, but what I can share is that the customer care reps seem to all read from the same script which 'assures you that all will be taken care of, Ms. Emily' and 'I understand the difficulties and truly apologize for any inconvenience'... while literally telling me information that is simply UNTRUE but keeps me on the line.

I switched to T-mobile for international traveling and it turned out to be a nightmare. They charged me for a month of service which they did not provide at all (while I was still with previous carrier). I spent many hours with the customer supporters trying to resolve the issue, even after I got it corrected, but they still sent me bill to pay and I refused. Then they got it to the collection agency which keeps sending harassing emails and mails. A ridiculous business!

Absolutely dreadful experience. Avoid T-Mobile at all costs – it's pure torture. Despite paying off my device and switching to another carrier, T-Mobile failed to unlock my phone. I pleaded with them, explaining that it's my minor daughter's iPhone, crucial for her work and safety. She's stranded without a phone, needing transportation for pick-up and drop-off. It's been four agonizing days since settling the device payment, and every day, I endure lengthy calls with T-Mobile customer support. Each time, they acknowledge the issue, promise to raise a complaint, and claim it will take 2-3 business days to resolve. Upon subsequent calls, the story repeats – they insist on escalating the matter, extending the resolution timeline to another 2-3 business days.

If only they cared about not disconnecting people's phones for no reason, or if they could get their billing issues correct that would be nice. T-Mobile is the worst. You turn off my phone at 1:18 am 12.31.2023 for non- payment, my payment is not due until tomorrow 01.01.2024, and they are asking for the incorrect amount!!!! I wish I would have stayed with Metro PCS. I hate T-Mobile. This is a constant thing with them suspending my phone services prematurely.

I am sooo happy that I changed from Verizon. T-Mobile has EXCEEDED my expectations in every way. My calls kept getting dropped with Verizon: never happens with T-Mobile. I have TRUE 5G network with T-Mobile. SUPERIOR customer service and a better price per month. Perfect, perfect and even better than perfect. I LOVE T-MOBILE!

Tried to let them know my Internet wasn't working but they kept asking if I paid my bill without trying to resolve the issue. Tried seeing why my bill keeps going up and they said it was because of taxes increased. Tax has not increased here. Tried to disconnect service today and, again, she kept repeating when my bill is due!! I gave up and ended the call after she refused to transfer me to a supervisor. Minutes later she calls me saying she's one of the supervisors! Again, she kept reminding me of my billing cycle! T-Mobile really needs to hire people who can do more than only speak English!

T-Mobile is the worst! I went from Cricket to Att because of a phone issue. I then went to Verizon because of coverage issues. Both times were somewhat of a smooth transitions. T-Mobile a total nightmare. They messed up and my phones was shut down, no service at all. My business tablet 2 days later and still no service. Their call center is the worst, no one knows what they are doing or care. They read a stupid script. “I understand your frustration”, “I’m sorry for your device not working properly.” They don’t care or can really help! Going back to Verizon! I’ve spent a total of 8 hours and problems are resolved. They love wasting your time! Oh btw the price quoted is is not the price billed. Yeah I already got a bill and it’s the second day!

No decent coverage in my home rather than in one spot. :) It's frustrating. I called T Mobile 6 months ago.... waited, waited, waited... Nothing changed. I called last week again. Still nothing changes. My couple friend has switched and went to Verizon... I start thinking the same. :(

I stopped by the T-Mobile branch in Mill Creek, WA at 11:30am this morning, 12/28. One staff from the branch helped me to sort out my issues. His name is David **. I didn't expect to spend more than 2 hours there, but he was very patient to help me spoke with Samsung customer service to unlock my forever locked phone, also helped me to compare the prepaid plan on the Cricket mobile site. Eventually helped me to identify a plan for adding additional line to my account. He was very patient, professional with knowledge for customers. Thanks for your time today!

I went to the Dardenne store and was lied to. He told me if I bought an IPhone 15 my bill would be cheaper. I got my first bill and it is $65 higher! I call customer care and they have no idea what to do. I message the CEO and he does not respond.

I have been with T-Mobile for 18 years. I went into a store to upgrade my phone. The guy added 2 lines, I didn't need, and said I would get a discount and with the upgrade and my new monthly bill would only be $20 more. So, I decided that's fair and did the upgrade. A month goes by and I find out that my bill is $80 more and the 2 lines, that I don't need, did nothing to discount my account. So I call T-Mobile customer service and they were no help. They just said they would talk to the rep that helped me, but I'm now stuck with $80 extra monthly bill. Did I mention I've been a customer for 18 years. Total crap! I'll be looking elsewhere. $80 is something you'd like to plan for.

I will not recommend T-Mobile to anyone. Worse service, and worse workers lazy walking around. Let start from the beginning. The phone lost the home bottom (is the phone) and the customer service told me to go to Apple and get a phone with them even I have insurance on the phone, next I go to Apple store, and this person told me, "Maybe you should go back to T-Mobile," and I did ( phone no driving direction, nothing), and went there and this other person told me to wait 30 minutes (I did) and then a person was able to assist, and told me to pick up a phone next week and you can't pick up a phone if you have a job, you need to be jobless and next the customer service woman was saying hi to anyone but completely ignoring my presence. I went to her and she said I was with a customer (I see it).

Was transferred to T-Mobile as a Sprint customer. Signal at home was almost non existent. Cost and Plans kept changing so I finally switched to Xfinity for half the price and great coverage only to find that T-Mobile is still billing me for service I don't have anymore and their customer service won't talk to me because I am not a customer with some kind of secret password. I just want them to stop billing me and credit me the money they charged since I had no account. Nobody cares and they just keep doing what they want and ripping people off. It's too bad they can't go to jail for stealing. I just don't get it!

T-Mobile is the worst phone company ever. Do not ever get service with T-Mobile phone company. They are the worst, laziest, most disrespectful liars ever. They are the worst OK. I give them a zero every single time. First of all this is not the first time they done me dirty. It’s so funny how I was promised and promised to pay till January 12 from one representative because she didn’t know how to do her job and then not only that I spoke to the supervisor Nicole and she hung up in my face after having me on the phone for 45 minutes. Yeah this is the worst phone company. Go to Verizon. Go to AT&T. Do not go to T-Mobile. They are the worst. They suck and they have poor customer service. They treat their customers like complete crap. And I stand by that. Should’ve received some type of compensation for her lying which I didn’t. All they did was hang up in my face after having me on hold for 45 minutes. Disgusting.

They wouldn't unlock my phone for months even after I had fully paid it off. I have spent several frustrating hours with T-Mobile. Save yourself the NIGHTMARE.

I purchased a phone from Troc a T-Mobile representative about 3 months ago. I have had issue after issue with said phone. I’ve talked with several different representatives from T-Mobile. All which were friendly however the only solution was for me to purchase another phone from them instead of a representative. I feel as though I bought a phone already and per the tech rep it’s a hardware problem on the phone. I should not have to come out of pocket more money. That is the only solution the company offered was for me as a customer to purchase another phone and increase my bill.

I want to be honest. I buy iPhone at the T-Mobile. Come with problems with the camera to upgrade the software. I talk with customer services and they call Apple Store to fix or give another one and they didn’t try to help the customer. This situation is unacceptable.