T-Mobile Reviews

NEVER EVER trust them to buy a phone with their stupid trade in promotions! You will never heard back from them. I trade in an iPhone for a new iPhone XR, they never gave me credit for that phone I sent them. Contacting them several times they do not have an answer.

Don’t believe a word they say about paying off your current contract!!! They make you practically give an arm and a leg, tell you they have everything they need and you’ll get an answer in 45 days. Conveniently for them, that puts you outside the 90 submit timeframe and then they claim they were missing information from you so now you’re not eligible. TOTAL SCAM!!!

I switched to T-Mobile because of the promise of Good service. They promised to buy my phones, and promised to buy out Verizon, and pay me to switch. Their service was terrible. The phones did not work in most areas around southeast Ohio and my son took his phone across the country to California and had poor to no service most of the time. They stole our Verizon phones and never paid me. They did not pay us to switch. When we left and went back to Verizon, they made up charges; like stating that I did not return their phone, even though I have tracking information to prove that I did return it. They have harassed me for over a year and even turned me in to collections, which I then had to prove that I did nothing wrong to fix my credit. T-Mobile is a terrible company. Don't trust anything they promise to you.

If I could give 0 stars I would. I rarely get irked enough to write a review for anything. They are going to shut off my current line because I've been in roaming range " too much." I live in Maine, an area with limited T-Mobile service, and as such I almost never use data. I only use WiFi, unfortunately the few text messages I send when not on WiFi seem to be enough for them to threaten to shut off my line.

I was a T-Mobile consumer for over 10 years, it was my first phone plan! I used the services in college because it was affordable, although I had bad service: drop calls, and no service in certain areas in Upstate NY. Now in NYC the service is worst and just not worth it!

It all started with the preorder of the Galaxy S10 Plus. Went in store and placed an order for the black and pink one, my wife made sure and asked the gentleman if it's available in that color and he assured us it is. He claimed it would be available for pick up on the day before release or day of. So after not receiving any email on tracking which was promised we decided to call customer service. They had told us that the link is backordered till March 19th and my phone won't ship out without hers. So our preorders dont come out of the store stock in which we placed the order, so whoever just walks off the street randomly will get one and not the preorder people. After a dozen calls and 1 rude gal we still got nowhere and no one cared.

Since December 13, 2014, I have been a T-Mobile customer. First on my brother's account and then on my own account (by the way, they never counted the three years I had been with them when I had to open a new account under my name). Nine days ago, I requested to unlock my phone because I will be traveling and I need a phone that works with any provider. I made my request on March 1, of course I paid all my equipment and accessory balances first. The agent who attended my request told me to wait from 24 to 72 hours to receive an e-mail informing me about the next steps. After waiting for the 72 hours, in fact, more than 72 hours, on day five I called again. The agent said that he will take care of my ASAP request. He tried to find out if my request was done. Then he said, "I am sending you a text with the instructions to unlock, but wait until you get the e-mail from Apple stating that the device is unlocked." I wait two to three more days.

My wife and I switched from Verizon to save money. Found we don't get a signal at our house so then sent "Mini Tower". Got a signal until we were 50 ft away. Again spoke to reps both on phone and online, they said we needed to upgrade phones, so we did. That was no better. So it was back to talking to reps and supposedly engineers and we're told that the signal should be better NEXT YEAR since they putting in more towers. When we tried to return phones we were told we have them too long and no way to get our money back plus pay an additional $1100.00 for phones.

This company is the worst ever, took out a business plan and was given 3 cheap phones which hardly ever use, when taken out the plan was told if for any reason I need to cancel the service I will need to wait at least 5 months. Waited 4 months and now when I call customer service to cancel the account I am being told I need to pay for all the devices and I cannot return the devices. Customer Service (Andrew ID # **) told me I cannot do anything, basically, I got screwed and I have to take it. STAY VERY VERY VERY FAR AWAY FROM T-MOBILE. BY FAR THE WORST COMPANY EVER.

July of 2018 I relocated to Oregon. Was not able to get service in the Blue River area so dropped service with T-Mobile. The return equipment killed a never showed up. So took equipment to store for return. Would not accept equipment because I was no longer a customer. After numerous phone calls I finally was able to return equipment. T-Mobile meanwhile turned it in to collections. Called T-Mobile and they would talk to me since it was in collections. Called collections and they said contact T-Mobile about the equipment. Called T-Mobile again and they refused to talk with me.

Late Sunday 3/3/19 went to Deptford mall store, purchased 2 iPhones XR, 2 defender cases, 2 tempered glass screen protectors. Mind you on a senior plan. I can't see well, and felt a rough surface. Thought I could wipe it to get smooth, here it's cracking. Phoned T-Mobile store mngr Jim, said I should have purchased T-Mobile warranty. Meanwhile it's the screen protector that is to have a lifetime warranty. Then called 611 as Jim told me he cannot help. What a money-hungry horrible customer service, group. The original salesperson was very nice, and will try to speak to the dist. mngr on my behalf. MY ADVICE... DON'T BUY THE EXTRAS. This is outrageous. What happened to caring for others?

Called 3 times to get to level 2 tech support which is Indonesia. The Asians are hard to comprehend to troubleshoot an American phone networks. My issue is power button does not end and calls, both incoming and outgoing calls are dropped during a conversation. I always have 3 bars. 4G LTE does not work very well. Those ASIANS ARE HORRIBLE.

I've been with T-MOBILE for many years now and over the years their customer service sucks big time! I am not only talking about the over the phone services but also their in store employees. One never knows what the other is talking about! I was in a T-MOBILE store to do an transaction. Not only was I in the store but also online with a representative. After the transaction was done I left the store only to be told I wasn't allowed to do the transaction and I'm currently being charged for their fault! NOT ONE PERSON IN THE STORE OR OVER THE PHONE STATE THAT! It's been almost 2 years and I'm still dealing with the situation and their so called "Team Of Experts" are a joke. A company job isn't to drive its customers to the point of tears and feeling like they're going insane! So I've decided to leave T-MOBILE and search elsewhere.

Customer service is very worst, no response on time and they wont resolve the issues on time, network coverage is very poor most of the places will not have internet coverage and network. I recommend better use other networks inst of T-Mobile.

T-Mobile has the worst customer support in the industry. Wait times are way longer than other carriers, support staff can never do what they say they can do. Must speak to a supervisor, website support is difficult takes multiple tries. I overpaid my account asked for a refund they have NO way to send it to me. Keep in mind this is a multi-national company that make billions of dollars and still has the worst phone coverage in the country. As soon as I have my refund my family will be changing to another carrier. Regret every switching to this terrible company. Run don't walk away!!!

All I wanted to do was change the credit card connected to my T-Mobile account. I went to my local T-Mobile store for help because I have a difficult time using the T-Mobile website which is very confusing. At the store, the customer service representative was not able to change the credit card connected to my account. He said I had to do it myself online. The customer service representative handed me his tablet and the T-Mobile website rejected my email and password. Then it rejected my phone number and password.

I switched from Verizon to T-Mobile in January 2019. I was told that my Verizon account would be paid out in full. Well, that didn’t happen. Now I’m stuck with this piece of crap company and a Verizon bill. I called customer service and the rep Sholonda was very helpful, then called and spoke with a customer service rep with T-Mobile Freedom Carrier that was extreme rude. As soon as my contract ends I’m done with T-Mobile!!!

My daughter purchased a phone outright to connect to T-Mobile's service. She decided it wasn't any better or cheaper using the same benefits so she terminated it after just a few days. The representative she spoke to said it would be cancelled like she never had service because she had it less than 5 days, but would have to wait until after the 15th of the month when they charged my credit card to then request a refund. She received a bill like it was still connected so we called again. They said it would charge then credit back & it did. Then we receive another bill for $145 for the $70 that was credited plus a late fee and the next month's charges.

Why have insurance with this company. T-MOBILE says 100 deduct. And they say 249. Never use T-MOBILE again. The biggest crooks in the business. My previous encounter was 8 months long and finally they had to admit but they got you. Why do y'all not have forms for insurance.

I contacted T-Mobile representative regarding my son's phone only able to talk on phone via Bluetooth and not thru the handset. He could play his music fine and go on the internet however could not hear when answering the phone. He had just finished paying it off when this happened. After trying various troubleshooting updates, backups, reboots, the problem still existed. The representative stated that it sounded like a software issue and that since she felt that people are not told about the importance of extending warranties she would add on the extended warranty for $13 and initiate the process. I had asked her if it would be better to take it into the store and she stated that it would be better to mail it in so that I didn't get a hassle about the warranty.

I have been a T-Mobile customer for 25 years. Changed plans with them over the years. Been satisfied. But BEWARE - I recently changed plans within the system to get a better rate. It is so ridiculous that I will just give you the highlights of their incompetence. 3 weeks of going to T-Mobile store to accomplish a simple change. Managers asking T-Mobile employees if they had any training at all. More the a dozen calls all with promises that everything was Ok and it would start within a couple hours. (Every time it was a bold lie.)

They have a different answer every time you call or go the store. Mostly when when you call. They make it very difficult to get things accomplished. Very Time Consuming. They tell you to go to the store to change your plan. Then the store says they can't do it. You have to call. Then when you call, they can't do it because you are 2 days into the next cycle. Then you call them back at the end of the cycle and they say they can't do it over the phone you have to go to the store because you have to pay for another SIM card that is extra 25.00 than the T-Mobile SIM card you already have. TIME CONSUMING AND MONEY HUNGRY.

I switched from ATT to T-Mobile to save money. The honest open platform that they advertise is all lies. After I switched and lost all my ATT benefits. The T-Mobile service was terrible on 2 of my phones that they said would work fine. After dealing with tech support for over a month, they finally told me the phone were not compatible with T-Mobile service. Already stuck, I decided to get 1 of the phones replaced. The sales rep on the phone said that if I traded in my phone and carried service for 2 years that the new phone would be mine free and clear. Another 2 months waiting for the monthly credits to appear to no avail. Called again and this time they told me that I was stuck in a lease and basically lost my trade in. Now stuck with sketchy service and no phone. Worst mistake I ever made.

Tonight, I'm trying to cancel my T-Mobile service. (Their product is fine, but I don't need it anymore). Of course they don't allow you to cancel online. Something about "needing to verify your identity." Right. Meanwhile, after selecting the option for 'Discontinuing Service', I've been on hold for 25 minutes. Not a word from a person. No indication about wait time. No option to get a call back. I'm kinda starting to think this is a deliberate tactic. Wait out the caller who wants to cancel. Best case, I get tired of this, hang up, and don't cancel.

Do not switch to T-Mobile, it's a waste of your money! They are thieves and money hungry hyenas. We've been with them 1 month and switched to another reliable and reasonable carrier. T-Mobile internet is the slowest compared to all other companies, they overcharge you for international talk/text/roaming. While abroad their service is even worse due to roaming, internet is so slow you cannot rely on it. I had to use local wifi to use internet. After we switched they also charged us additional $180 for cancelling and switching to another carrier. Fees are different than our original bill and they couldn't provide me a written policy to prove they have the right to charge me for next billing cycle even though we'd cancelled. What's even more interesting our original charge was $135 for 2 lines. On their final bill it went up to $150 plus $30 additional fees for both lines, total of $180.

Don't trust T-Mobile after they abused taking money out of my account after being enrolled in auto PPO and took 3 months to fix and never received compensation. Cannot get my phone unlock even though I paid it off but because I purchased 2 new inhale and have not used my old phone it does not qualify to be unlocked. Very frustrated on how they treat local customers that have been active and in good standing for 20 years. I guess it's time we reach the end. I looked at Verizon who have better coverage and same plans as T-Mobile. Same cost. They also unlock your phone when you pay it off. Don't worry about it not being used, they appreciate their customers' purchases.

I called to ask about my uncovered claim. My account is prepaid so in my assumption, this was all handled in a separate department. Since I already exceeded my claim, I simply and politely asked whether it is possible that I can get a refund if I want to cancel the insurance. After 10 minute hold in silence, I was directed to the manager "Chris," just "Chris." He then explained to me the concept of insurance and how it works in a condescending voice. He took 10 minutes implying that I should be grateful for the service. Then he patronizing, asking if I plan to cancel the insurance service right now.

T-Mobile is one of the worst companies for customer service I have ever encountered. For instance, I bought my iPhone outright from a T-Mobile store, yet 18 months later it took FIVE phone calls to customer service to unlock my phone. T-Mobile had misregistered my iPhone serial number as a Verizon phone. Additionally, T-Mobile made me pay a last bill, even though I had shut down service, then turn around and said I had a $69.85 credit, which I was never properly refunded. When I call their Customer Service about the missing refund, T-Mobile was going to make me call Citibank to reissue the check (if T-Mobile had been willing to give me a credit to my credit card number, WHICH T-Mobile HAD ON RECORD, a check never would have been necessary). Horrible, incompetent customer service. Avoid T-Mobile!

Let the buyer beware of purchasing the phone insurance thru T-Mobile. I purchased a T-Mobile brand LGG3 phone. When I added it to my account, it included phone insurance. Today, my phone has a black screen. Sometimes the base screen will display but will fade to black. T-mobile will not honor their insurance, which I can document in effect since December 2017. When I asked for my money back, I was told that's it is their policy to give bill credit only. When I complained they hurried up and deducted 3 months insurance payments from my bill. I have filed a complaint with the FCC.

My issue is that they are charging me for things I NEVER used on my account. They had my monthly bill over $315 for 3 lines: 1 iPhone XS, 1 iPhone 7, and an outdated Windows phone... Tell me that's a FAIR PRICE! So after spending 2 hours on the phone with them in the TM store on a Saturday (day off work) I was able to get the billing dept Manager (now I realize he wasn't a manager) to agree to lowering my bill to $220/month (with dropping some features that I would never use, lol!).

T-Mobile customer service is horrible. They have no knowledge of anything. Their store representatives also claims that their customer service is horrible and T-Mobile does not provide any kind of access to the store managers and when you call to the customer service, they will ask you to go to the store. It took 3 hours for me to get my account activated and during this whole process they have kept my call from one representative to another representative. After spending 3 hours on phone, they misspelled my incorrect name and when I asked during the same call that the spelling of my name is incorrect, they asked me to go to the store to get it fixed.

T-Mobile could not unlock my phone despite it being paid off and 6 hours on the phone trying to correct it. I finally had to pay over 2k to switch to another carrier as T-Mobile had broken their contract by not unlocking my phone. I explained this to T-Mobile and they agree to discharge my balances still owed and that I owe nothing. I keep getting bills in the mail that I owe 76.00 and I keep calling them and they agree I don't owe anything, until today. I got another bill and now they are saying this is a valid charge despite being told I owe nothing twice, I asked to speak to a supervisor and was on hold for 10 minutes and then they hung up on me! It's like, "Hey you don't owe us anything." Then 3 months later, "Hey just kidding." This is **! I hate T-Mobile. It seemed I had to call them almost every month for some billing error or another for years. I finally switched to Verizon because of it.

The worst customer service ever. They hung up phones and shooting on customers. Lack of professionalism and respect from your agents. I faced a lot of technical issue and I understand that was an accident. But what I never expected is the lack of professionalism and respect from your agents, I'm requesting you to open a serious investigation about those beginners agent and to take disciplinary actions.

Well it never fails, epic failure on communicating to a customer about changes in your plan. My bill for one line was $56, underneath my nose T-Mobile changed it to $75.00 and forgets to let you know of the changes. Bad business to a customer of over 10 years! Looking into changing service provider! Not happy!

I’m on a cruise for 15 days with my family to Hawaii, I had cell service which I assumed was my 25 cents per minute international calling since I was in international waters. I did not receive a text notifying me what my rate was. I didn’t receive anything from the ship stating what the rate is. I made a phone call I thought was $40, the next morning nearly 24 hours later I get a text telling me my bill is at $973 and I need to call customer service to keep from having my phone turned off.

So I've been with Verizon for ten years. My wife and I moved to South Carolina and we could not get service so I called and they said they were very sorry and would let me out of my contract. I called T-Mobile and was told I would need to pay 545.00 upfront so I told them I would need to think about it. I call back the next day and now I'm told I would have to pay 1200.00 to open a account. Is this how they treat first time customers?

On January 4th, I brought my father into a T-Mobile store, and we spoke with a representative to add my father and mother-in-law onto my account. The associate had given my father and I a quote of $140 a month for the bill. A few days later after I had signed us up I received a bill for $250. Both my father and I went back into the store and asked why. Associate had no answer except to change accounts into my father’s name because of his military status and a quote of 170 was given to us then and tomorrow I am paying a bill for $204. Nobody knows what they’re doing there. Customer service specialists as giving me wrong information and even their manager tried to tell me that my bill is higher because I bought these phones in December which is false. I told the manager the conversation would end one of two ways either I would be happy or discontinuing service. I did not in the conversation on a happy note. I’m going to discontinue my service.

After speaking to someone on the phone at T-Mobile in August 2017, they took my $10 and sent me a SIM starter kit so I could install it into my existing phone before signing up for a plan. Today is 2-1-2019. The SIM card has an expiration date of 6-28-2019... BUT... What T-Mobile won't tell you is that you have 60 days to install it before it goes *poof*... Never mind that the card hasn't expired yet.

I signed up for the uncaring and forgot I had a lock on my crédit. My phones went dead four hours later. I scrambled to check the issue. They just closed their doors to me causing me a bunch of troubles. Up to that it was my fault. I got the proper documents and closed out the account. The uncaring then made me pay for a device but now won't unlock it so I can use it with my wife account. Basically they stole $221.00.

I just got off the phone with T-Mobile because yesterday I noticed my vmx were suddenly typed out i.e. visual voicemail. This is a service that last time this happened was $4/month/line and on at least 2 previous occasions, I discovered this months later (offered it for free then charged, etc.). I did NOT order the service yesterday, though they insist I did. Just another way to add to their bottom line to unsuspecting customers. I think state AG needs to look into bogus "services" not requested or authorized by customers of T-Mobile. I'll open a consumer affairs complaint since it continues to happen. Rep said I probably responded to one of their offers on the phone--I told her to stop T-Mobile from "offering" it without an invite. If someone wants to add a service, let them contact T-Mobile to set it up and quit trolling for more phony business.

The T-Mobile store in NorthPoint Mall, Alpharetta do not provide good customer service to their clients. I have been a very long time T-Mobile customer and when I went to upgrade my phone they did not mention any information about the Trade-in option. So not only did I pay off the phone that I had I bought a new one with no mention of the trade-in option, plus I bought a new one. Either the representatives have been instructed not to divulge this information or T-Mobile just wants their longtime customers to pay more. I am very unhappy with T-Mobile!

T-Mobile not only has horrible spotty coverage, but a horrible customer service/supervisor team working for them. And be sure to read ALL THE FINE PRINT, because if you ask they will lie to you. First, not telling customers their bills are not prorated when they end service midcycle is downright scammy. I only found this out 8 months after we stopped service. Your customer service reps and supervisors know nothing and it took me having to initially make numerous long waiting calls to try and fix the problem to me eventually having to talk to a debt collector to understand why I was being hounded for $147.

I have been a T-Mobile customer for several years. In the past year, I have endured the worst experience with this company. My phone was not working properly and I submitted a request for another phone as it was under warranty and I confirmed this with T-Mobile. When I went to pick up the replacement phone at the store, after two hours, I was told my warranty expired. I was then accused of having the phone in my possession and a charge for $650.00 appeared on my bill. After much back and forth, they confirmed the phone was still at the store. My son lost his phone and the representative that took the call when I called in to report this cancelled out my account and insurance resulting in my claim being denied and Assurant and T-Mobile pointing fingers at each other. They do not disclose the $8.00 fee to pay over the phone, they just don't care. I would not recommend this company to my worst enemy and will be filing a complaint with the BBB.

My husband and I went to T-Mobile store 2 times, before we switched over from Verizon. We wanted to make sure that we do have coverage in the area where we live. Both times, the rep told & showed us that the area coverage map is Pink!!! The rep also told us that they have verified T-Mobile customers in the area, so we are GOOD!!! I signed the contract with Autopay.

I was a T-Mobile fans and convinced my husband to switch from Verizon about two years. During the switch, the store rep said T-Mobile has improved coverage and we will have no issue using our Verizon S7 phones. After switch, we spent numerous hours talking to the T-Mobile staff for various issues, different staff have different levels of training and offered different theories. Some said it's APN, some said it's sim card, some said it's signal and coverage, some said it's the phone.

When I signed up with T-Mobile I just had ID Theft so chose prepaid as my account. I was told, by several reps, if I paid my bill on time for 13 consecutive months that proved to demonstrate my good credit more so than a credit check. It’s been over 13 billing cycles I’ve paid my account on time. I’ve called T-Mobile 4 times and they're telling me they never heard of such a thing! They're liars. I’m 55 and now eligible to get a lower rate but only if I’m on billing, not prepaid. This company makes me so sick I’m dropping them like a bad habit Monday morning.

I need somebody to contact me quick about T-Mobile because if I don't get credit on these phones that I have I'm picking report to the Better Business Bureau. Very pissed off but customer service at the Webb Chapel location for selling phones when I have insurance and it should just been replaced. Even a representative was on the line with one of the managers from that store and still nothing was resolved. I'm very pissed off. Somebody please call me ASAP ** and give me credits on my phone.

Every rep tells you something completely different information. Quick to take money from customer. Hassle to get money back. I was told 7 days for refund. Now they are saying 30 days. I asked to speak to complaint line but not sure if it was actually done.

I went to a T-Mobile store to move from a pre paid wireless plan to a post paid wireless plan on Saturday 1/19. My husband and I's number needed to be ported to our new post paid account. The team at the T-Mobile store were absolutely amazing and helpful. However, there was some difficulty porting our number. The associate at the store was transferred numerous times and put in a very difficult position. We were assured the numbers would be ported by a representative. They said it could take up to 24 hours. Fast forward to today 1/23. The numbers still have not ported over. My husband's number is still active on the prepaid account yet mine was deactivated. We have contacted T-Mobile at least 6 times to get this issue resolved.

This company is unexplainable. Their customer service is terrible, their network and reception is so bad I haven't had service for almost nine days now. Have spoken with numerous reps, 3 managers and tech experts. My problem still exists, will end my account with them immediately and get a new cell phone carrier!

They only want your money. I had a phone that was not covered under the insurance or warranty because they stated that it was a manufacturing problem. Wanted me to buy new phone and refused to troubleshoot or fix my phone. After removing my memory card bc and they were unable to retrieve my contacts they wanted me to pay for a new phone. I wanted my old phone back and they tried to charge me a 50 dollar restocking fee. I never left the store or put my hands on the phone. After yelling at the staff they gave me my phone... No charge. I WENT TO BEST BUY. Yeah! They fixed my phone. I will never go into a T-Mobile store be again. I will be mailing my payment for service to them but will use Best Buy for service. Do not purchase bc a phone from T-Mobile. A customer for 7 years???

T-Mobile is by far the worst company I have ever dealt with. I switched carriers on 12/28. I called T-Mobile on 12/29 to pay for the remaining amounts on my phone balance. Only to be told I no longer have an account with them. I get a bill FROM A COLLECTION AGENCY dated 1/2. Are you kidding me?! I have not been sent to collections in over 5 years and now this? I am beyond disgusted! If T-Mobile was the last cell service on earth I would literally go without. Their leadership and decision makers need to go back to the basics of customer service. Never again will they get my business and EVERY person I know who has T-Mobile I am going to sell them on any other service provider. Thank goodness I'm a very successful salesperson.

THEY ARE SAYING, "TOO BAD" I went from postpaid to prepaid. (I've been a T-Mobile customer for 7 yrs) since then I cannot receive or send text. They can't figure out the problem. I will not pay for half a service. Trying to change to different carrier. T-Mobile is turning it into a nightmare. They will not unlock my phone, port my number, etc. I call (for a month) and all I hear is promises, BLAH, BLAH, BLAH. They said my only viable email was from 95 million years ago. They say, blah blah, and nothing happens. T-MOBILE SUCKS, BLAH, BLAH. I don't know, but are they trained to lie? BLAH!!!

I have two lines with T-Mobile and neither are functional despite having paid for service. I’ve spent the better part of the past three days attempting to resolve this, still have no resolution, and T-Mobile outright refuses to refund my money. Since I’m paying for something and not receiving it, they’re just stealing my money at this point. They’ve meddled with my account so much it’s an absolute mess. I’ve now been charged three times for this month’s service (which doesn’t work) and switched to a more expensive plan without my authorization. Previously, I had to discontinue Autopay because I was being double billed for the old data plan I upgraded from as well as the new one. The billing issues are ridiculous just in themselves, and now my service doesn’t even work. Avoid this company. They’re horrible.

This is the email I attempted to send to the CEO of T-Mobile using the email address I was given by a T-Mobile customer service rep. I tried to send it 4 times and each time it was refused. Obviously he doesn't care anymore about his customers or customer service than anyone else at that company: "Dear Mr. Legere, my name is Amy ** and I am at a loss as to where else to turn so I decided to go straight to the top of your company. On 5/8/18 my sister and I signed up for the T-Mobile ONE Unlimited 55 plan and purchased two LG V30 phones on a BOGO program. When we made the change we were showed a map at the store that showed coverage in the area where we lived and worked because we both travel for our jobs. We were coming from AT&T and were excited because it was a much better deal than we had at AT&T.

I paid off my device and everything back in 2016. Was told I had finished. Had no other payments. Later on in 2017 I was told I still had a payment to close the account. Strange I thought but I paid it off anyway and they said they would close the account. 2018 I got called by a debt collector saying I still owe money... No I do not. I paid it off twice. Now I will not pay it off again. I explained to them everything that had happened and they apologized and said they will close the account. Here it is 2019. They called yet again. My credit dropped because of this. This is extortion and harassment! I called and talked to T-Mobile and they refused to give me any info!! Even after giving my social and birthday! Like this company is a joke. I am in the military and I have been in stressful situations but this takes the cake.

Be careful with these guys. They will offer you deals that they don't honor. This is a shame. They all apologize but don't solve your problem. I was expecting a bill around $120.00 a month and is now $168.59. I called them so they could explain to me the amount and they said they offer me a deal that they were not supposed to offer. "Human error." That's what they called it! This "human error" was made by a manager.

We joined T-Mobile 2 years ago. We were told that our phones were free and that our monthly bill would be 120 a month. Our first bill was for over 400. We called customer service and was told that the phones were not free and that this is the standard for 4 lines. I was furious. I went to the store and spoke with the sales rep that signed us up. He explained that the customer service aka headquarters does not have the same info due to their computers and headquarters do not communicate with each other. The sales guy calls them and gets our bill lowered. Ok fine. The very next month our bill is over 300. Go back to the store and once again get a runaround but the bill was lowered. Every month our statements were always high and never the same amount.

Location: 6181 Livingston Rd Oxon Hill, MD 20745. 12/29/18 I go to the T-Mobile store and ask if they would accept my daughter's phone as a trade-in when I purchase the iPhone 8. The salesman, **, refers to a red hair Spanish lady who calls the manager on the phone. After the manager receives a photo of the phone he says he'll accept the trade-in. Between ** communicating with someone on his watch phone, singing, dancing and cursing we were able to purchase the phone.

I traded in an iPhone under the $750 rebate program for the new iPhone X series. They advertise that you are getting $750 reduction in price for the new phone, but they don't tell you that part of that is the value of the phone you have to trade in. So, in my case, I ended up with a whopping $59 trade for a phone easily worth twice that. Then, they deducted the $59 from the $750 promotion rebate. And that is rebated each month, toward the financed equipment price. So, the end result is that you end up getting nothing for your trade in, and paying more than retail for the new phone. Very deceptive, and not ethical, in my opinion.

I had a grandfathered plan of the Simple Choice with the added 4g LTR 6 gb of data. Music streaming is supposedly free. BingeOn was enabled and according to the advertisement, explanations, and FAQ, BingeOn should not affect the 4g LTE 6gb of data and that I can tether my phone to my laptop and watch streaming qualifying streaming video without it affecting the 6gb. Great. I get a text message two weeks into the billing cycle saying that I’ve reached my limit. Wtf. So I go to check my data usage and apparently they had been deducting my from my 6gb for the “free BingeOn” video streaming and on top of that the WIFI usage. I’m using WiFi. Not the ** data. Utter bull.

Omg. I feel like I have been overcharged and misled. I am being forced to pay over 400$ in two weeks and no mercy. Absolutely none. Very despondent. Miserable. Can't wait to get out. Will never go back and will be here refer. God help Sprint customers moving to this carrier. For heaven's sake no matter what they tell you don't use your phone whilst travelling. It's a set up...you will get a huge bill several weeks after you return. That's what happened to me despite the fact that I kept calling to check on my bill. All of a sudden smack down huge bill pay now or else.

I upgraded because I was told I'd have 20g of 4G LTE Hotspot mobile tethering. This includes HD streaming. In the description it states you can stream HD videos through your mobile Hotspot. This is a scam. After only a few days of streaming a few TV shows each night my actual data plan shot through the roof. On my T-mobile app it shows I've only used 2.2gs of my 20g mobile hotspot allowance. However in my phone's data usage log it show my hotspot has been using 30gs of mobile data. This a scam because sure they give you an allowance of 20g of mobile Hotspot they fail to mention that you'll never reach that because you'll somehow use 30gs of mobile data for every 2gs of Hotspot data. I'm sick of these carriers calling themselves "uncarriers" and advertising unlimited data plans. There is no point in having a data plan if you're throttled to 64kbps after 50 gigs. It's absolutely useless at these speeds.

We had T-Mobile for a little over two years. During this time we never had good service and called every single month when a bill came out due to erroneous charges. At first their way of fixing it was to simply throw money at our bills. When we told them we would rather pay the bill and have service they still never actually fixed the issue. We were constantly waiting on tech support or someone to call us back, which they never did and the problem was never resolved. Finally I asked them to just get rid of the lines and send us a bill for the equipment charges that were left over. We did not have a contract with them so there should not have been any further charges after our last bill. We never received a bill from them for the equipment.

Ordered a family plan end of November with international calling and unlimited internet. After activating 2 lines, started receiving international call charges notifications. So called them. Reported the issue, so customer rep accepted the mistake and gave a waiver for international calling for 1 month accepting their mistake. I received a bill with $ 700+ for 2 lines this month, while I called them they are stating that, "Waiver was applied only to one line and not the other line because you called and mentioned about 1 line and not the other line." It's completely ridiculous, while I complain about international charges, how they can add waiver for 1 line and not my account.

For your corporate store in Waimalu Shopping Plaza in Aiea, Hawaii, I would rate this store a "0". I had to wait 17 minutes to do a 1 minute transaction and that was to pay my bill. I started to take pictures of my experience in the store and this finally got the manager's attention. I think his name was SAM. He was more concerned about me taking pictures and said that he would ask me to leave the store. He told me that I can't take pictures and replied I certainly can. Poor customer service is needed to be shared with everyone. Having been in business operations myself having a customer wait that long for a transaction of this type is poor customer service protocol or business objective. And instead of taking my payment I was asked to leave the store. I have been a loyal customer of T-Mobile for years now and find this type of treatment as hostile and is a result of poor management at this store.

We ordered 2 phones that were supposed to be on the Equipment Installment Plan and then all of a sudden I get a text saying our lease is ending and we will be responsible for the full remaining amount. I contacted Customer Service and they said there is nothing they can do. Very poor customer service!

I've been with T-Mobile for 4 years. We have spoken with customer service over a dozen times - online & in-store. They always tell us what we want to hear, but when the bill comes, nothing EVER matches up. $40/line (3 lines) no matter what phone you have doesn't equal $216/month. The phones don't even keep up with new updates for a year. All I ever get is "oops, something went wrong". No **, Sherlock.

I moved to T-Mobile after seeing their coverage map showing my normal travel area was completely covered. Once I switched I found that many areas had no coverage at all and the rest one bar on my phone. This is in a well populated area in Southern Lancaster County Pennsylvania. You cannot believe their coverage map in our area.

Not only the service is the worse but the quality of customer service are so bad. I WILL NOT RECOMMEND TO ANYONE THIS COMPANY. The amount of charge for a very low quality of service. Not only calls drop but also customer service is no good and if you not careful they will overcharge you for things you not even aware also careful.

I had T-Mobile for 3 years and was never overly satisfied or dissatisfied with them. But, then, I lost my job very suddenly (Christmas-time. "Merry Christmas, we're closing our doors forever, immediately.") from an employer who would not provide me a severance or any additional support. Suddenly, I'm counting pennies and realize the necessity of cutting down on my bills in every way possible.

In December 2018, I contacted T-Mobile to see if a better plan existed for my 2 line phone plan. Turns out there was a much better plan that would lower my plan charge by $50/month if I went on auto pay. I also would lose Netflix - which I never asked for and never used - getting a much better deal to lose something I never used was a no-brainer. The rep I spoke with said that, if I waited until the cycle ended for the month, I wouldn't get pro-rated charges. Again, not a problem; So I went off with the assumption that once the next billing cycle began, I would see the $50/month decrease.

I have been with T-Mobile for over ten years. Ever since they have updated their system, it hasn't been the same. I am treated so unfair and something needs to be done. They want me to go into the store to make a debit card payment. This is such a huge inconvenience for me.

My phone stopped charging about two days ago and since I pay 15 dollars a month for insurance I thought it would be a easy thing but no!! For two days I’ve gotten the runaround from T-Mobile reps who keep saying I have to go to Apple care first since Apple apparently has to look at it first. Apple care doesn’t have an appt for a week and who knows if they can fix it. So now I’m paying for a phone I can’t use until maybe Apple care could fit me in. If I'm paying the insurance they should replace the phone. If my phone wasn’t an Apple the insurance company would have just replaced the phone. I’m deeply frustrated and upset and I’m paying for a phone that doesn’t work. All I got was the runaround from T-Mobile customer service and no resolution to my problem.

In March of 2018 I purchase a Samsung Galaxy Tab E from T-Mobile because I needed a large phone to visualize the icons and human readable. I was told that as a senior with a visual impairment this was the best phone for my use. I was offered a discount because of being a senior (plan $55.00/mos). I ported my own telephone number and was activated immediately. But to my surprise, when I received my first bill it was for $70.00. I was charged for two telephone numbers; one for voice and the other for internet. When I spoke with T-Mobile I was told that this is how the Galaxy works, off of two separate numbers. However when I attempted to switch carriers, I was denied and they gave my personal cell phone number to another customer. Now I can't communicate with my doctors, home health care aides or pharmacy. Don't do business with T-Mobile, if they will stiff a senior citizen, they will stiff you.

Coverage map is misleading, in areas that say fair coverage is actually No Service. Called T-Mobile and the rep said that the map for customers is different than the one they use and that the area I was in was not covered by T-Mobile unless you had a phone with the 700mhz band and the customer's map does not tell you that so it shows they have more service than they do.

They charge less, there is a reason, they have no customer service. They dropped my number when I started with the company. I was without my number for almost two weeks. The service area is only good when you're within the city. Any place outside of the city and service is real spotty. They charge for the phone even when they have screwed up and drop your phone, and it will take forever to get you back online. When you cancel, they will charge you a month ahead, even though you were paying a month ahead.

My wife bought me a Galaxy Watch for Christmas. After opening on Christmas morning tried hooking it up. It will not connect to the mobile network. Took it to the T-Mobile store where it was purchased. They determined it was a defective watch. They didn't have any in stock, didn't know when they were getting any. My wife contacted T-Mobile. They shipped a new watch to the store where she purchased telling us any fees would be waived. It comes in. I go by to exchange and get told I will have to pay a restocking fee. Hello... She was sold a brand new defective product. I refused paying the fee. So now I'm stuck with a 400.00 piece of junk. We are currently looking for a new provider!!!

In November 2018 T-Mobile took a payments from a non-authorized bank account that was not in cell phone account. I took a month to return their money back. I had to wait till 13 to pay my November bill because of their non-authorized bank account fraud to go thru. Now I have all bill statements from them but no apology for my mom that they illegal withdraw from her account and now trying to take a double payment out of me in January. I do not owe money for their fraud billing systems. Now I have to wait to see if I'll have money for my bills and food and for some reason when I tell them about illegal withdraw from my mom's account they act like it's legal to fraud an unauthorized bank account. I have to wait till this Monday for them to see the same bank accounts they have in file that have been send multiple times but they can't find it.

I got no service after they charged me for a Sim card I never received and ignored or hung up after asking for my refund. They're rip offs and scam artists. I was left on hold for two hours each time and they kept transferring me to the wrong departments.

T-Mobile is charging me insurance on a device and come to find out it was never covered. It brick. Now the insurance company is telling me I never had an insurance on the device and customer service is telling me it was a mistake at the store. The store is telling me it was a mistake at customer care. At the end of the day I paid for insurance and never had any.

Walked in with an unlocked phone purchased elsewhere, requiring setup and transfer of data, etc, etc, etc. Jose was absolutely unbelievably helpful. And the entire staff was equally friendly and accommodating. In fact this is the best we have ever been treated in any phone provider store including T-Mobile. Really. I will always drive the extra miles for this kind of service. Left with a new working phone, and info on what and how to proceed for the future. Fabulous!

So, we switched to T-Mobile in September 2017 and traded in a iPhone 8 Plus during the Carrier Freedom promotion. Part of the trade in allowance was taken off of a new phone in the store and the other part was to be sent in a gift card. We have waited 6 months now with several phone calls inquiring about this gift card that was to be sent in the mail. Tonight I learned that there is no gift card, we must go online to the T-Mobile promotions website and input a bunch of information but there will still be no gift card, it's all VIRTUAL!!! It gives a card number which can only be used online or must be called in and the directions to get to the virtual gift card is a bunch of bull crap! I am so disgusted and pissed right now that I may discontinue service with T-Mobile. It is false advertisement and any other company would be held liable for this sort of bait and switch scheme!

Extremely disappointed today in T-Mobile. Attempted to get a new phone for my wife over the course of the last few days to be given misinformation, going to multiple stores attempting to find the phone just to turn around today and be told that I cannot get it because I have to bring my bill up To date because it cycled Yesterday. We just finished a payment arrangement the day before that and obviously we do not have much money especially with Christmas right around the corner. My wife just experienced A very traumatic Event and me getting her this phone was going to be her big Christmas present and a very minimal thing to make her feel a little bit better about the world. I was not attempting to get her a supervisor fancy phone. It was just the OnePlus 6T. Keeping the down payment low and still Financing the phone.

I wish I could rate NO STARS. We made a claim with them & Assurant, we paid $200 each device to be replaced for 2 devices. UPS lost my replacement device & they accused me of lying. About 3 weeks after, they sent me a $0 replacement, received it. My husband received his replacement before I did, we both sent our damaged devices back via USPS, I received a confirmation for returning my damaged device. 2 months later, T-Mobile charged us for a non-return device!!! Over $300!!! We were NOT notified of these charges btw! We called & they said that they lost my husband’s device, NOT OUR PROBLEM!!! Then they said they will put my account on hold & will investigate.

I was told I have to trade in my old iPhone 6S to get the new iPhone XR, I realized later on that I did not have to do that since I am paying full price for the iPhone XR, went back to the store after 4 days to try and get my iPhone 6S back but I was told It cannot be done anymore. They told me I got credited for $54.00 - the value of my iPhone 6S according to them which I realized is their way of scamming me. According to the manager named Gogi I have to pay about $300.00 to get the same iPhone 6S. I felt very angry and dissatisfied with these bunch of T-Mobile scammers. #John Legere.

I've been a T-Mobile customer for over 14 years. We gave my older, fully paid for iPhone SE to my son as his first phone and decided to go with T-Mobile pre-paid, or pay as you go, service. It was a great deal at first, then when I refilled the account by phone, the $40 instantly disappeared in a matter of days. I called their customer service from that phone and after quite a long wait and eventual callback, was told that $20 of that payment "mysteriously" disappeared, so they put it back.

T-Mobile would not make good on phone or prepaid contract. Needed phone for emergency use only. Their phone would not connect to service. Store could do nothing to help. Waste of time and money for no service.

Nothing but problems since I joined them 3 years ago. I have one phone that’s on “jump” which is basically a phone lease. Once that lease is up, you can opt to extend payments to keep it and pay it off, or you can trade it in for a new phone. I opted to keep it and did what was necessary to extend the payments. In September I get a $400 bill. I was told they never received the documents I e-signed to extend the payments and they would call me back after they research my options. Over a week later they call me and tell I’m ineligible to extend payments and needed to pay the bill with the cost of the phone included. All they could do was split up the bill into 8 month increments of $50. I agreed.

Bill higher than expected every month. Wish I could switch to a prepaid service but if I did I would have to pay in full for my current phone at T-Mobile's inflated prices. Got current phone when previous phone would no longer charge battery. Went to the store hoping they would replace battery for small fee. Wish I had dropped my service and walked out of the store empty handed I would be better off. Bills are too high but if I end service I'll have a big bill to pay all at once. Buyer beware. Avoid T-Mobile!

Don't switch to this company. They owe me $650 after I brought 2 lines from Verizon. Since I have a past due for waiting for the rebate, they will not pay me what I'm due since my bill needs to be paid. But why won't they just give me $650 and I can pay my past due. I have been with them for a long time and now I'm looking to go to AT&T, my friend and her family switched to them with $0 down for the new IPHONE XS MAX. The lines plans are the same as T-MOBILE and they have unlimited everything. Why stay with T-MOBILE. They are not customer friendly.

At 76 years old, I am a confused person in this electronic world, so their personal approach in the salesroom was relaxing and interesting. Nice discounts and great phone. Insurance is cheap, and they gave me a case, which is good, I never buy them. What amazed me was that my call to customer service was instantly answered, and not just one time, many calls were magically answered right away. It turns out they are in Colorado Springs. I imagine just waiting for me to call lol. I think they are the next platform in the low price market, and the higher priced products will have to move up to them. This is the first time I have written a review that was not a complaint, but I do think they have achieved an ethical model at a fair price... Old school!

We had a family plan with 2 phones for almost a year, one of which was for my disabled spouse. Prior to joining the family plan, my husband was a loyal T-Mobile customer on an individual plan and had no issues with his phone. After the T-Mobile rep suggested that we set up a family plan, my husband's phone stopped working instantly. When we got home from the T-Mobile store, he was no longer able to receive calls or make outgoing calls from inside the house. Anytime he received calls from the doctor, he had to schedule them and was forced to go outside to sit in our vehicle for the duration of the call. Again, he is disabled and this was a HUGE hassle. I was also not able to reach him via phone, when he was at home by himself, because his phone did not receive incoming calls. This meant that I had NO way of contacting him in the case of an emergency, or vice-versa.

On December 3rd 2018 they ported my number from One prepaid plan to another. It's now December 12th and my number has still not been ported. Every time I call them they tell me so it's coming soon. I was lied to so many times. The customer service agent told me that the reporting should take about two hours at the most. Just the worst. They offered me one month credit for the inconvenience. I have filed a report with the Better Business Bureau. I don't know if it will do any good since this company has such bad reviews other places. Be careful.

I have been with T-Mobile for 19 years. They have not given me any rewards or bonuses for being a loyal customer. I have 3 lines with them and pay my bill every month but my bill is extremely high. When I get an upgrade on 1 of our phones there is ALWAYS some type of fees that they say would be subtracted every month, but no it is added on my bill every month. They sold my family a tablet and told us it was a TABLET ON THEM, but that was a lie. I am still being billed for that tablet EVERY month.

I wish I knew better than to have T-Mobile as my service provider, they always made me go in debt!!! I was told how much I would pay monthly when I first signed up. Little did I know that they were just telling me a lie! My monthly bill would change EVERY month, and EVERY month I would call them just for them to credit my account and guess what? I would still have to call which got annoying. It got to the point where I told them I would switch mobile providers and they ended up paying my bill. But I have since left T-Mobile now. I would not suggest this company to anyone, they are a bunch of scammers. They always have hidden fees! *** ALSO you will be on the phone with them for HOURS just to get a problem resolved and they end up hanging up on you! They are a total waste of time.

I am in the military and T-Mobile refuses to unlock my phone for deployment. Yes it is paid off! Do not waste your time or money on them. Their reps have also lied to me stating that something was free while I was secretly being charged for it for months. Very unprofessional.

I contacted T-Mobile on a Friday to make arrangements to pay off the least to purchase on two handsets. I was given two different dollar amounts, one for each handset. I made two separate payments while I had T-Mobile on the phone. I was told it would take a day or so to process the payments. On the following Monday, I contacted T-Mobile, first by chat (complete waste of time - the agent simply went away and never came back). Then I used the "Call me" option from their website.

This is a scam company. Network coverage is terrible, the network works well only in the city, if you travel a long way away, change your carrier. I switched to another telecoms operator and saved my number, so T-Mobile drove me into debt like for another month of use ($75), and not talking about it! If I knew this, then I would not have left this phone number for myself. Very expensive internet and very few gigabytes.

My husband and I had the misfortune of having T-Mobile for one year too long! Our first experience with T-Mobile was an employee that not only sold us a stolen phone but promised us a rebate for a phone that never came. When we called about the rebate, it never existed. Our paperwork was a fraud. So then we had to buy a new phone since the stolen one stopped working. We ended up paying at least 50 to 80 dollars extra a month for no reason at all and no one could give us a straight answer. Service is AWFUL! They sent us a signal tower that never worked. Always some sort of hidden fee and now that we changed serviced they told us last minute that they DO NOT prorate so we have to pay all our bill for 7 days of service. Awful customer service, shady fees and unreasonable prices. STAY CLEAR.

I signed up with T-Mobile (5 lines) around August of 2018. After realizing that the service wasn't great where I live, I ported four of my numbers to AT&T then canceled one. At that point, I expected to receive a final bill and settle everything. In late November I notice that my card was still being charged so I called them up. I was on the phone for an hour before being told that the line would be canceled and I would be refunded the almost $500.00 I was charged.

Decent price on plans not best! Metro PCS & T-Mobile same company and different prices on plans??? Don't care about loyal customers. I'm about 15 years with T-Mobile. They don't have any deal on phones for long time customers. They just care about new clients.

Left T-Mobile last summer, after being on a road trip across the country. Had horrible service throughout the trip. Got home, told T-Mobile about it. Instead of trying to resolve the issue the rep told me I need a new phone. So I take my number and switch to a different carrier, by the way I have not had a dropped call and no issues. So I pay the bill of 115.00, then I get another bill stating that I owe them another 100.00 for the phone in order for them to unlock it. So I pay that and thought I was done with them. Nope, I get another bill for less than 30.00 and haven't paid it, because it is for service which I haven't even used and so now they send the bill to collections. So now I have to pay this so I credit doesn't get screwed up. Oh yeah I called them more than once about this and got the runaround. Sad thing is I was a customer of theirs for many years.

My name is Linda, I have been a customer of T-Mobile for years. And right now, I'm furious with the company services. I was mislead by a store rep. I was told by a rep that I was eligible for a new free phone. I explained nothing is free. He stated that I was customer that have paid on time for 10 years. I accepted the purchase over a two years payments. Not! I have just been informed of some disturbing options that had nothing to do with my two years payments. T-Mobile has trained their reps to lie to get customers to pay for something they don't want. This is not acceptable. And someone, should be held accountable, for this sort of practice.

The service is the worst, customer service just as bad. I always experienced Drop calls, so I purchased a new iPhone. The drop calls continued so I desired to go with a different company but T-Mobile would not give me the code to unlock my phone before I stayed as their customer for a minimum of 60 days even knowing I owned my phone outright.

I have been with T-Mobile for two years now. In this two years I have been paying for three lines with this company. I have requested several times to have this third line removed. Each time I am given an excuse as to why this line cannot be removed. There is no data being used. No calls no texts messages no SIM card. It is not connected to any phone and yet I’ve been paying 60$ a month for two years for this line. I have paid more than 4000$ to this company and they are very rude and provide little to no help. It has been a very bad experience and a waste of a lot of money. They have no compassion for their customer and do not want to provide any help for them.

I purchased a phone on Friday. It stopped working so I went to exchange it for another one. I was told I had to pay a restocking fee of $50.00 and a warranty exchange fee of $20.00. The Store Manager Treated me as if I had stolen something and would not make an exchange, I called Customer Care back and forth for 3 days to no avail because the Store Manager had the right to accept or reject any complaints as per Customer Care and they could not override any decisions made.

Staunton VA - Service was horrible. They said service was good. Actually terrible. Promised towers would be better. I called T-Mobile customer service. Unbelievable wait times. Waited 3 hours for help. They tell me any smoke and mirrors about service getting better. Still to this day no longer better service. I switched to Sprint after this. I was frustrated. How do you pay full bill when your service wasn't working. T-Mobile scavengers. They just want your money. No matter the cost. I tried to keep my same number so I called to cancel.

They have unfair billing practices. They give misleading information and will cut off your service and say they will not do it. Once they cut it off they have you where they want you so you agree to what they want so you can get your service back on. What they want is usually not helping you at all. They make you agree to their terms under duress which is illegal. Beware. This is what happened to me: I called customer service on November 15 to set up a payment arrangement for my past due bill. Spoke to Summer. She told me that she couldn't do that until the old payment arrangement was taken out of my account. She told me that she would call me the next day when it falls out and she told me that my service will not be cut off. Jessica calls me the next day, she left a message telling me that the payment arrangement was still showing so we have to wait maybe for another day until it falls out.

When I am porting from T-Mobile to different network I had $42.50 balance in my account. When I asked for a refund they said they cannot do that and the billing support lady is sooo rude. Don't think I am saying this because they did not refunded my amount, I never had this rude customer service. I did even expected this from a reputed company.

I went to a T-Mobile store in Lloyd Center, Portland OR to establish an account with T-Mobile under the military veteran plan on Nov 9. After I established and paid for the plan, T-Mobile kept texting me reminding I have only 45 days to verify my veteran status online. I logged in numerous times at t-mo.com/military3 and went through the process and the portal kept on requesting my date of separate from the military. But there was no way I could input that info because the portal did not have a box for me to input that info.

Wright lawsuit against T-Mobile in Google search before you think to switch to them. He is my story: 11 months ago I went to T-Mobile to switch to their service from AT&T, they had the plan buy one get one free and they will pay what I have money on my phones with AT&T, they asked me to pay off my phones and they will give me the money, they told me I need to reserve 4 lines to make sure I am getting the deal and they want charge me for them, so after we paid and unlocked the phones we went back to them to switch, they said the offer is done we can't give you the same offer, when we asked why you didn't tell us that it will finish soon before they said we didn't know the company just decide to end it (which is so stupid).

I tried switching to T-Mobile after almost 20 years with Sprint. T-Mobile like the other carriers offers 0% DOWNPAYMENT on financed or leased phones. Their website states that it's offered to "well qualified customers", "awesome credit". I was certain that that would not be an issue as my credit is awesome with all 3 main credit bureaus. To My big surprise after T-Mobile ran my credit they told me that I needed $600 down payment for a $750 phone (iPhone XR). I could not believe it since my credit is great and not even getting a car loan has required me to give a down-payment and with the lowest interest (it's a car loan after all).

My friend and I visited a Metro PCS/T-Mobile store to buy two cell phones and the salesman was very rude and told us to leave the store. The salesman refused to give us a brochure because he said "she didn't understand it." She tried calling customer service to complain but they disconnected the call twice.

A saleswoman and a guy in training came in my office yesterday trying to save me money by switching from AT&T. I owe $900 on my iPhone X. She said they would mail me a check for $900 to pay it off, also finance a new iPhone XR for 24 months. Today I started reading. First thing I saw was that the max credit to pay off a phone was $650. The very next sentence said that I would be issued a check directly to pay off my phone but that I'd have a credit issued on my T-Mobile account.

I thought no one could be worse than AT&T so I switched from AT&T to T-Mobile. Before I did, I spoke with 3 different T-Mobile reps to guarantee that my brand new existing AT&T Samsung phones would work on T-Mobile - that they would do WiFi calling, and that I could continue to download contact and calendar data daily WITHOUT BUYING A NEW PHONE. Once I went through the expense of converting and porting, and after I spent 4 days and 20 hours on the phone trying to make it work, they admitted that I DID have to buy a new T-Mobile Samsung (to the tune of $900) to make everything work. Not only did I incur hundreds of dollars in T-Mobile costs and days of my time, but I had to pay hundreds MORE to go back to AT&T when they refused to honor their promises.

Beginning in early October 2018 wished to CANCEL CELL PHONE BILLING - phone has not worked for at least 2 yrs and finally wished to Cancel. First resorted to Customer Service - Philippines 4-5 times, Mexico and Canada - had requested to speak to someone in USA!! In later part of October requested Automatic Billing be deleted and found T-Mobile Outlet Store nearby to resolve cell phone not working/useable and CANCEL ACCT. before the automatic billing. The store (Nicole) was able to finally connect with someone to enable CANCEL and we gave VISA Credit Card to pay $24.13 we thought was our FINAL/CLOSING the Account.

I upgraded an Apple iPhone 8 plus based on T-Mobile trade in promotion. Although T-Mobile received my trade in and I was eligible for the credit, they called me today and made all kind of excuses not to credit the amount. I believe that their trade in promotion is just a hoax to trap the customer. I'll switch back to my previous carrier ASAP as I don't like dishonest companies.

I brought my account to T-Mobile back in April and at that time they had a promotion for buy one Galaxy s9 and get one free. I found out today that that is not true. Customer service said that I was supposed to go to tmobile.com promotion to sign up for the promotion. Why the heck would I order two phones and get new service and not sign up if I had known I was supposed to? Until I get a $700 credit I certainly do not recommend T-Mobile.

After my prepaid account was suspended due to inaccurate due date info given, I contacted TMC number and spoke with four customer rep all in the Philippines on the same day. The reps had poor attitude, and incorrect and inconsistent information about my payment due date and time. Most of all, there were lack of care, patience, and clarity in the communication.

Made the horrible decision to switch from Verizon to T-Mobile after being with Verizon for over 20 years. Thought I would save a few bucks so went ahead and made the move of 4 lines over to T-Mobile. First off, cell phone coverage a mere 5 miles from their store is non existent. Before I even got home, my phone showed "No Service". Not only there, but in the entire area I live and work in. T-Mobile said that they had towers there and I shouldn't be having that problem. Big help. They also lied about getting a "Free" iPhone XR for trading in my iPhone 6S Plus. What they don't tell you is that the free phone is locked for 3 years or until you pay them off for the phone before your $20/month credit pays it off. Horrible coverage, lied to from the start, and zero interest in helping once I became a customer. Avoid at all costs.

T-Mobile lies. I was encouraged to switch to a lower cost plan as I told them have no need for the 4th additional line that I have had for so long. They told me this will be the best plan as it is cheaper and faster speed, unlimited 4G data plans for my whole family plan (3 lines). After the switch over I realized my internet service has slow down substantially. I have more difficulty getting internet connection as well. Today I tried to make a call to Texas and I was shocked to hear the voice recording saying that my plan no longer serve that location. That I will be charge per minute if I proceed. This is outrageous lying. They are thieves!

I had been with T-Mobile for over 15 years. I called them several times. Let them know my service in my house, different areas I would lose service or no connection. They always gave me the run around. So, I switched mobile service providers. I had a bill sent to me for 414.00, when in fact I had checked with them how much I owed them so; I wouldn't get a bill later. Well I call them and of course my call went to a foreign country where English was spoken very poorly. I asked to be sent to the United States and was put on hold for 2 hours.

I switched my 4 lines from AT&T to T-Mobile. Unfortunately, I can't update software on any of the phones I brought over (they are all Android). As a result, I am unable to access my work email on my phone because it requires up-to-date software on the phone. Called T-Mobile a couple of times and they were not able to help me at all. They kept giving me generic, useless information. They eventually suggested me to talk to Samsung (my phone was Samsung Galaxy S7) and Samsung suggested to talk to T-Mobile. I am disappointed that T-Mobile did not disclose to me at the time I was switching about their inability to update software on these phones and, that they haven't tried to solve this common problem that a lot of their customers would have.

I have been a T-Mobile customer for several years. They were always requesting that I put 10 extra dollars in my account until I reached $95.00. When I asked for additional service they said that the service was over on July 2, 2018. They asked me to put additional money in and that my service would be until Jan. 2019. Shortly after that they told me my account was closed. I spent many hours on the phone trying to rectify this problem and they told me that my account was closed even though I had money in it and they were not willing to have any further discussion. Not only did they lie but they were rude after I spent many hours on the phone.

I have been a customer with T-Mobile for several years, but due to certain circumstances, decided to switch carriers (with advice from family). The process seems simple enough. You pay off your phone charges, you contact T-Mobile and cancel your account, and then you have T-Mobile unlock your phone so you can use a new SIM card with a new carrier. But how silly of me to assume it would be so easy.

I my bill and I see it was $228.41 and T-Mobile in Customer Service stated that they are attached an extra month which was not told to us at Hyattsville at P.G Plaza. In the bill did not say anything to us and we were also charged with other charges which we were not informed. We were informed by Nino the Supervisor at Customer Service that there have been numerous complaints about overcharging and overbilling and additional charges not informed of. My daughter is on the bill. It was $80 and now $228.41. Ridiculous. Nino stated that there were other locations with the same problem. What is going on. This is totally wrong.

I have been with T-Mobile for over 13 years. They continually lie to their customers. They talked me into switching to a smartphone. They upped charges to $75 or more per month. I had asked them if they had service in Cedar Rapids. They said yes. That was a Lie. There was no service there. Last Christmas the only state I had service was Ohio. I was without phone service for over a week. The final straw is they stole my voicemail messages every last one of them. They have made up numerous stories.

I purchased a prepaid contract in store. They could not and did not want to assist me with online registration. I tried to log in. "Something's not right. Sorry, due to extremely high demand, this page is not available for the moment. While we hurry to catch up, dial 611 from your T-Mobile phone. Call now! 1-844-834-7053." I have spent an hour on the phone, given my password to tech support so they can figure it out, which they could not. I tried to contact them online, but get the same message.

I have been a T-Mobile customer since their service became available in my area. Any new Customer is offered and given better deals, than are available to me. I have always had multiple lines. They have profited Thousands of dollars from me. However the great deals are always reserved for the NEW Customers!!! When I threatened to leave, their attitude was (don't get caught on the doorknob). Also the sales personnel in the retail locations have no clue as to how to tell the truth. I am at the end of my rope!!! I have 10 months left to pay on my phones. I (unlike T-Mobile) Will keep my word. I will complete my contract, before I Leave. As sure as God made earth, I am leaving!!! Beware new Customers, you too will soon be getting screwed by T-Mobile, just like me!!!

11/20/2018. On October 20, 2018 I switched from Sprint to T-Mobile. I specifically asked if they would pay off my phones? T-Mobile said yes up to 650.00 per line. I had 3 lines and owed 366.57 per line, so I was ok with that. Not once did they say it would only be a portion of what was owed and the rest would be T-Mobile credits. I submitted my final bill to T-Mobile on 11/20/2018 and received a text saying they would reimburse me for 449.71. I was expecting 1099.71.

I contacted T-Mobile customer service on 11/18/2018 regarding to add 2 more lines to my account. The rep informed to me that I need to upgrade to the T-Mobile One so I can have 6 lines for around $150 + Tax along with the current promotions like $750 credit + trade for good phone Or free cheap phones. On 11/19/2018, I called back speaking with a different rep who informed me that the price is $180. That's fine, but my 14-years loyalty discount & the Government Corporate discount will be stripped away.

I have been a LOYAL client of T-Mobile for 4 years now and have had decent customer service from them up until 11/16. I called on 11/15 and 16 to ask about deals on iPhone and was told I could get it for free when adding a line and trading in my phone. The last representative I spoke to we went through the verification, pin send, and were almost ready to have phone shipped with 0 down but decided to go in store because I wanted the phone today. Waited in store standing for almost 2 hours in pain (I have sciatic nerve damage) only to find out I would be charged a down payment.

DO YOURSELF A FAVOR. DO NOT I repeat DO NOT SWITCH FROM YOUR CARRIER TO T-MOBILE! You WILL be sorry. I have been a customer for over a year. I've had nothing but problems starting from the first day until now. Lies, deceptions, exaggerations, unfulfilled promises. And very very slow speeds. You have been warned.

The last patch from Samsung disabled Bluetooth on my S9+. I just wanted to report the bug. It took 30 minutes to get to the right level and that person could not follow simple instructions. I have 9 phones on my personal plan, you would think they would want to keep me as a customer.

I signed up with T-Mobile and wanted to take advantage of their free Netflix with service promotion. I was told since I already had an account that T-Mobile can take over my subscription and it would be a smooth transition. Fast forward FIVE MONTHS later... I've been paying for my Netflix subscription. T-Mobile said there is a problem with their communication with iTunes and could only credit me $25.00. Their customer service is terrible. Sign up with them if you are prepared to wait months of paying for Netflix before they take over payments. False advertisement - period.

I recently switched my phone service from Verizon to T-Mobile at Rochestet Hills, MI 48309 Store location. The gentleman Evan ** greeted us and within few minutes started the process after inputing necessary information. It took around 30 minutes to get all my lines switched and before I left the store all my numbers were actually ported and functional. I was thinking it would take couple hours to Port the numbers but it was just minutes.

Extremely poor service and technical skills from their first line agents to their supervisors. Waiting time over the phone... some hours! The worst part is when you finally get someone you have to repeat and repeat and repeat your story because they are unable to solve the problem and they transfer you to someone else. But each are so unprofessional. Unless you want to buy something, they don't care of you. WORST EXPERIENCE EVER. Choose another company to spend your money.

Cannot talk to a live person. I waited on hold for 2 hours without anyone answering. If you can do everything on the website you might be okay but if you have to talk to someone, forget about it. Wish I could give then 0 stars. Will look for another carrier now.

I am a FORMER T-MOBILE customer. Having recently switched to another carrier to save a lot of money each month, I have been TRYING to obtain my credit for unused service. Trying to get through to an agent (they call themselves SPECIALISTS) but are NOT! I have dealt with snarky people on the phone, and most recently in PERSON at my local T-MOBILE store. Because I was given conflicting information by phone, and by mail, I decided to visit a store to see if someone could find out EXACTLY what has transpired. After telling the agent what my issue was, he looked at me like I was BOTHERING HIM, and wasting his precious time because I wasn't buying a $900.00 phone.

They have the worst customer service that I have ever seen! Every single person I talked to gave me a different answer. I placed an order for 6 SIM cards and 4 of those lines were getting new phones and they totally screwed up the order. Order was "held up/reversed for some reason that they do not even know what it is", yet no one gave me a call. I have been transferred numerous times and no one has been able to help me. I have spend over 3 hours on the phone with them and I am nowhere closer to a resolution. Let me also fill you in on the T-Mobile scam about no contract and their carrier freedom.

So many months ago — Around June/July... I saw their limited-time “Switch from AT&T to T-Mobile” promotion. So, I decided to switch over my 4 iPhones and 1 other phone. So 5 lines in total. I was promised over $200 for every iPhone line that I switched to them. So I wait. And wait. Today I call them about what their hold up is and get this — whoever signed me up over the phone never made mention of my promotion. So that promotion is over and nor will not be honoring it because it wasn’t even mentioned in the memo of my account. Hahahah. What a scam. Keep in mind, it cost me out of pocket money just to switch during that time period from AT&T. My goodness. I feel so scammed right now. All because some low paid customer service rep was too lazy to write down the promo when my account was first opened. T-Mobile is such absolute garbage.

T-Mobile refused to unlock my phone saying they sent an email to the manufacturer Samsung for the unlock code, I spoke with Samsung on the phone, they said they are not the ones to unlock a phone, I repeatedly called T-Mobile and they kept telling me the same lie, even the team from Twitter, Mr. Legere team, they finally confirmed there was no such correspondence of email to Samsung, but that they have a special team that has communication with Samsung who will be getting the unlock. They have lied and done nothing to unlock my phone.

This is a telecommunications company that has truly lost its vision. Currently T-Mobile provides an average wait time of 15 minutes before one can reach an agent, a 30 minute hold time, and a language barrier that is obviously originating from an outsourced foreign contractor. Extremely poor product, service and technical skills from their first line agents to their supervisors. As a corporate executive, I have yet to speak with even a middle manager. This company cannot handle its merger, volume and customers. And its senior leaders and management don't care. If you are a smart consumer you would do well to spend your money elsewhere. After 15 years of service with this company, the service is appalling, and I'm redirecting my dollars elsewhere.

I came over to T-Mobile in March 2018. I went to their store on June 1st to take advantage of the Buy One Get One on the Galaxy S9s. Now initially I had bought the phones with the T-Mobile telesales department but when I called days later to check where the order was I was told it was a system error and it got stuck and never shipped. No one called me, but my money was pulled from my account for more than $900 (because even though the other phone is free you still have to put the deposit down but you get it back). So they canceled the stuck order and told me I could go in the store and pick it up same day and they would waive activation fees. I activated a new line and upgraded the other to get the promo. When I tried to test out the new line it didn't work. I was told it would be active in a couple of days, the line was listed on the contract but was put in reserve.

I have been a T-Mobile customer for almost a decade. Initially everything was good, but for the past couple of years, I have called customer service several times, but never get anyone. Once I enter my number, I am always told that there is a 30 mins to an hour wait. On several occasions I actually waited for over an hour, and no one came to the line, and eventually the phone cuts. They also give a call back options and I have done this several times and no one calls back. I have tried calling with another line, acting as if I am a new customer and I get a representative on the first call. I do not understand why they do not care about their existing customer, but eager to take a call, when they think it is a potential new customer. I am seriously considering changing my service provider.

Every time I've talked to a T-Mobile team member, I have had the absolute best customer service. People are friendly, local, and genuinely seem to care. On top of that, I haven't had to deal with a bunch of high pressure upselling and I've gotten calls from them just checking to make sure my service was working okay. People are more than willing to give you their business card and send you a text with a code so that they can be held personally accountable for the information they've given you, which I think is fantastic.

I have been trying to unlock my wife's phone with T-Mobile. Her phone has been paid off for over 6 months. She has Device Unlocked app installed on her phone. After trying to unlock the phone through WIFI or normal cell signalม I was not able to unlock the phone. I have talked to over 4 customer service representatives plus a support technician, they were not able to help me. All they said is to keep on clicking on Device Unlock until it become unlock. This is unacceptable customer service. They locked the phone. They should be able to unlock it.

This was the worst experience with the technical support department I've had for the 18 years being T-Mobile customer. Technical support representative wasn't knowledgeable and didn't help me to fix the issue which I called about. She kept me on the phone forever for nothing! The manager (Daviea, rep. ID **) was even less helpful and sounded super unprofessional. All they had to do was to transfer me to Samsung for the farther assistance which they never offered.

Customer service, won't help. Long hold. Text answer in 6 hrs. And when ask to see, if I can survey customer rep. She wouldn't give me her information at all. I wouldn't recommend T-Mobile. I would go back to ATT. ATT is the best.

T-Mobile customers service is really very bad. Giving T-Mobile 1 star I think this insult of star. T-Mobile deserves less than that or something negative. I'm with T-Mobile 14 years. I asked them to unlock my device. Ohhhh we can't do it because I owe T-Mobile devices balance $600. It's part of contract. My bills are automated every month and never missed a single bill in 14 years. Shame on you T-Mobile. Worst service.

This is my experience after 3 yrs of dealing with T-Mobile: BY FAR the WORST customer service, across all genres, of any company I've encountered. I'm astonished they are in business. LITTLE to no coverage in many areas. CANNOT solve any issues on the phone - everything is outsourced, the people who take your $ have nothing to do with the services and those people have no access to your history. NO ONE on the phone in a store can help unless you go to the store. When you go to the store - you have to WAIT FOREVER.

WORST POSSIBLE EXPERIENCE EVER!!! It does NOT matter if you prescribe to proclaim of outstanding customer services when customers follow your payment plan guides and rules ESPECIALLY when they’ve said “we’re handling it on our end. Just pay this amount..." and then they disconnect your services!!! This honor goes to Jeff, Anita, and Supervisor Robert of “Your Great Personal Team for Dallas” located in Wichita, Kansas!!! They actually told me I was lying about the payment arrangement that Jeff, himself, gave me with MONITORING it from his end!!! CHOOSE AT&T or ANY OTHER COMPANY WHO HONOR THEIR WORD CONSISTENTLY!!!

T-Mobile is pure garbage phone company. They are ripping off people every way they can. I canceled my number on the third of the month. They want to charge me for whole month instead of prorate. I even used just three days. Better pay extra 50 bucks. Go with Verizon. Do not deal with ** T-Mobile.

I switched from Verizon (big mistake) to T-Mobile in order to save some money every month. Although I am only saving $20 a month it just isn't worth all the issues I have had. It took literally 7 hours and a dozen calls to customer service to switch carriers. That's while being at the T-Mobile store. I lose calls all the time and sometimes can't even call out due to no connection to the network. When I do get a call out the person on the other end can barely hear me or we lose the call. I HATE that! It's 2018 and we can't have complete coverage and clear calls??! I will be switching back to Verizon shortly here. To me needing to make a call when I need to is the MOST important thing in case of an emergency instead of saving $20 and having to gamble on if my call will go through or not. BTW I was a T-Mobile customer for 12 years prior to switching to Verizon in which I had Verizon for 3 years and NOT ONE ISSUE with them.

T-Mobile has horrible billing practices. After being with T-Mobile for 15 years I switched to Spectrum mobile because my bill went from $80 a month to $14. Spectrum was great during the switch. T-Mobile prorated my plan when I switched my phone number for that day but also charged me another 1/2 month rate the next day when I called them to cancel my plan. They said because I switched my phone number the night before that was a prorate charge and then the next day when I called I got another prorate charge, so I paid a whole month for only 1/2 month service. BEWARE. DO NOT USE T-MOBILE. GO WITH SPECTRUM MOBILE. IT IS CHEAPER.

My personal WAR against T-Mobile starts NOW - I am herewith declaring that I’ll use extra energies and my already little available time to write to them and everywhere I can HOW AWFUL of a company they are - in the hope of making them lose even an extra potential customer!!! So long story short (to clarify) since July I am repeatedly calling the customer service to ask about the charges - asked MULTIPLE times about breaking down for me point by point my bill etc etc. No one - NO ONE of the more than 20 times I called in ever told me I had an extra line and device (phone!!) added. So I am paying for this person’s phone and bill since March and I found out last week only after I have been in person to a shop. They told me they would file a FRAUD report (none of them ever notified me about this extra line!!) and by today I should know how much money they stole from me and when I will be reimbursed.

Been a very loyal customer with T-Mobile for 18 years but now finding out it’s a big and rip-off phone company with nothing great to say besides, “stop trying to steal the people’s money and do your job honestly, diligently and with some competency.” If I have the option of selecting ZERO star, I would. Scandalous Trash-mobile, not T-Mobile.

Great phone company, Horrible follow up customer service - I have been a T-Mobile customer for over five years. I was pay as you go for four years and then this past year and some change I was a "regular" customer. I have several issues all at once that I have spent 15 to 20 hours at the store trying to resolve and about 8 hours total on the phone trying to resolve them. There is a lot to unpack here so I will start from the beginning.

All I have to say is T Mobile save me more than 75% off my other carrier. Too bad I lost what feels like 75% of the cellular network. Lost calls, drops, blind spots... terrible cellular service wherever I go.

I lost 42 voice messages due to some "known issue" with the servers that host those voicemails. I was told that they would be recovered in 72 hours but then was notified that that information was wrong and recovery was impossible. I later found out that other T-Mobile users were affected with the same problem (they lost all saved voice messages). Instead of acknowledging the problem T-Mobile decided to cover-up the issue and claim there is nothing they know of the issue and nothing they could do to recover the voicemails. What a POS company!!! ** T-Mobile! Avoid them like the plague...

I went into T-Mobile to do what I thought would be a simple exchange to then leave the shop an hour later in tears with pure fury and dismay! It was my Birthday and I had received a gift of an Apple watch from my partner. He had bought it just a few hours before giving it to me. Upon receipt I saw on the side sticker it was black so I said I'd go to T-Mobile to change it to my preferred rose gold. The first person I met in the store responded with a snooty "oh am well that will cost you $50!!" I was completely blown away, I was like... This was just bought a few hours ago. It's completely untouched, in the T-Mobile bag with receipt. Didn't matter! What kind of appalling customer service is this, to literally treat your bill paying customers in this manner, literally robbing customers. RESTOCKING FEE a few hours after buying something.

About 8 months ago and probably even more, I was having problems with my phone line. I was calling in multiple times and letting them know that I wasn't getting any services, my calls were getting dropped and my text messages were coming in late. They supposedly troubleshooted it and it was supposed to work now. Well surprise, it was still NOT working. I kept calling back and paying my phone bill every month. Finally they said to get a new phone and it was the phone, so I went in and got a new phone. Surprise! AGAIN it still was not working. I got upset and didn't pay my phone bill. They suspended my line and when I called in, they not only charged me a late fee for EACH line but refused to hear me out or try to resolve my problem.

T-Mobile is horrid. Do not do business. I have had my service for 4 days and I can't use it. I asked for a refund and was told no. So I paid for something I never received. When I asked to speak to a manager, I was hung up on. I was promised to keep my current number and that was a lie as well. I live in Oregon and they gave me a Florida number. My name doesn't even come through on caller id... therefore... T-Mobile is stealing money from people and they don't care.

I have never in my life had such a ridiculous phone company. It is one thing after another with these people. Just of recently we tried to upgrade my husband's phone but they was out of the one he wanted so they had to ship it to us. That was fine until the guy refused to listen to us and get our address correct because he was too busy trying to sell us everything else that we did not want. Well I have had to fight with T-Mobile and UPS to get this phone over the last few weeks. We went into the store today to see if we could just do it all over again since UPS sent the other phone back to them and We was still not able to upgrade his phone as apparently they have not received the other one back yet. Even tho we showed them where UPS sent it back.

I have had two different accounts with T-Mobile on two different occasions. Both times there were issues. First we were told yes we would have service in our area. The service was very spotty. The coverage area was inaccurate. We had problems getting them to "unlock" our devices after the balance was paid in full, and then found out later that our iPhones would not work on another service provider's network. Most recently I had an account for 26 days and was billed $140. Customer service is poor. When you finally do get to talk to them, someone will tell you one thing, then another representative will tell you something completely different.

First off, nationwide coverage may be stellar, but I seldom get anything but choppy signal at home (large city). For the past three months, I have had to call my "team of experts" every month to correct billing errors. They give a $10 discount for auto-pay - but more than make it up with errors. CHECK YOUR BILLS CAREFULLY MONTHLY!!!! And, I just discovered that we are paying monthly (yes, that's monthly) charges for a SIM card, screen protector and case. These three items will have cost us nearly $200 in monthly fees before they is paid off. I also (foolishly) purchased a tablet at the TMobile store that did not function as described. In addition to paying a $50 restocking fee, I discovered later that I was being charged for the associated "line" - even two months after returning it. Do not trust them to get the billing right - check it carefully every month. We will be seeking another service - as soon as we have paid off these ridiculous charges.

I've been a loyal T-Mobile customer for 5 years and haven't had any problems until recently when we switched to the military One plan under my dad. Since then, we've had nothing but problems with everything from billing to no one being able to figure out how to put us on the correct plan. Every time we call in, we are told something different and now T-Mobile blames us for issues they caused! I was told that I needed to turn in my S7 Edge under my old plan or pay for it, so I turned it in and got a new lease under my dad's plan. I was then given a credit for the S7 lease of nearly $400, but now they are charging me that $400 and threatening to take me to collections if I don't pay it.

Ok so I have been with T-Mobile for 11 years and there was never an issue, until they thought I was no longer their customer. So let me explain. After 11 years of loyalty to this company I hear they had military discounts and my husband is a veteran so we switched my account to his name to save money, so far everything seem awesome until I got a bill for over 1000 saying I owe them and I knew that was wrong. We were up to date without bill, so I went to my local store. I explained to the gentleman what happened. He call their home office and they all agreed it was a huge mistake they had made. They were charging my phone which was transferred to my husband’s account and he was making payments for it but at the same time they were charging me for it.

I've been with T-Mobile for about two years now and after going back to single line my bill was just too high. I wasn't happy with the quality of the service either, my internet was constantly cutting out and my service signal never had more than 2 bars. I've decided to switch to a prepaid service through Family Mobile (Walmart brand, powered by T-Mobile) to save.

I had changed my services to T-Mobile last year, had had nothing but issues with billing. Last month I finally brought down my bill to $155.00. I asked my supposedly assigned account manager if that was going to be my bill every month, she said yes! Since last month my daughter added a new iPhone. The equipment charge was $33.55, which adds up to $188.55. I received a text message that my recurring bill will now be $211.36. Whattt???

I was with T-Mobile for few years. Services were added to my account without informing me. I am not even sure why does this phone service exists. You cannot get service in many areas around US. They are highly over-priced looking at the low service coverage. Do not get this phone service.

I recently ordered phone service from T-Mobile through my employee promo program. I got a sales rep on the phone who was located in TX and he happily walked me through the process of what was being offered and finally explained to me. I would be paying about $500 down to process my order. If I wanted it to be overnighted I would pay about $518 and some change. I agreed to do that only to later find out it would not be sent overnight but a few days later. Then I see on my bank statement I was charged about $668 and change. I don't know where this amount comes from. I am very angry about this. I'm a reasonable person but I was not told I would have to wait for any reason for the phone. Having to wait for it is not even the biggest issue. It's the fact that I was lied to.

So here's the issue. I went into T-Mobile local office (Grand Junction Colorado) 1 year ago to purchase their services. I already had 2 phones and a tablet. I needed 4 lines and had 3 devices. I was purchasing a new Samsung but the manager at the store said I could get a second phone that I had to pay some of the bill upfront. I told him I just needed 1 phone and he said in would get the rebate of a little over 800.00, after being pushed via a hard sell, I grudgingly agreed to get the second phone. The manager then submitted my claim via the internet and was told it could be up to 2 months before I received the prepaid debit card. I waited the full 2 months and heard absolutely nothing from T-Mobile. Went back to local store and the same manager was there. He looked up my account and said something was wrong and he submitted it again (although he couldn't or wouldn't tell me what was wrong).

I made an phone order to get the promotion for buy one iPhone and get the 2nd one $700 on 9/27/2018. I completed the order; however, one of my phones was back order, so I was told that I would have to wait for a few days to get my phone. I called almost every day for a week. Then, I called after a week, then came to find out they canceled my order. I was shocked. I waited for a week for the phone, and they told me my order was canceled. I asked them why, they said because my credit card was declined. I did received an alert from my CC company to verify if I approve for the order. I approved on my end but didn't know my transaction was declined because T-Mobile never notify me.

I prepaid my account since I was going to be out of the country. We were told to send my money orders (how we usually pay)...to the store...we were in upstate Maine with no service. Since then they have cashed both money orders for a total of $900.00 and shut off my service for nonpayment. A rep. restored the lines...but another one called me and took them off. What kind of business is this? It cost us $20 to get copies of proof T-Mobile cashed my money orders and they say they can't find it.

Supposedly they pay $650 per line in termination fees and you have to port your number and trade in your current phone. I traded my brand new iPhone 8 Plus (trade in value was $331) and they applied it to new phone with T-Mobile and financed 363.99. They sent me a virtual card for $319 inch was remainder of $650 they supposedly pay. So I paid to trade my phone in this false advertisement.

Went to T-Mobile store to add a second line. Was offer two free tablets for myself and a family member.Offer sound it too good to be true. I had to ask three times to make sure that there wasn't going to be any charges. The representative assured me they were free no charges for the tablets. I fell for it. He installed the Sims cards and started to type on his store computer. When everything was finish he tells me, "Ok that will be $115 + tax."

T-Mobile will not get my business again. Service and reception is inferior to Verizon. We switched 5 lines to T-Mobile and after 45 days we had to switch back and incur lots of expenses. We went back to Verizon and have not regretted it. If you want good reception go to Verizon not T-Mobile. I have a cell spot in my office and get dropped calls. Offshore call center did not help with unlocking cell phone... 5 days and counting to unlock phone.

They charge your phone unlimited but they don't give you it. They disconnect phone calls after 4 hours of talk time and getting a refund from these people is a very hard task. Don't shop with these people.

I went into the store in Greensburg, PA (Hempfield). I was going to switch from Verizon, nobody even said hello. I stood there for 5 minutes, and another lady walked in and one of the employees told her they would be with her in a minute. Wtf.

We just switched to T-Mobile this September and it's already a big headache to us. When we went to their store in Biloxi the employee told us that they will pay our contract off and we dont need to worry about anything, we let them check our phones, everything is good (he said) and all we need to do is to send the phone, go to Carrier Freedom site, and send our last bill. He said we will get a credit card to pay our contract off. We paid almost $700 upfront and $215 for our first bill, after a couple of days the problems just started happening, from mixing our phone numbers to disconnecting our networks to changing our sim cards and everything, it was a mess! Every time there's a problem we send them msgs or call or go to their store in Biloxi.

I work as an independent contractor in tech support and customer service for a high end spa company. I have been a loyal T-Mobile customer for 4 years and have been referred T-Mobile to many others. 4 days ago I received my new Galaxy S9. Today a client fell and knocked my phone on to a concrete surface cracking the back of my phone in a spiderweb pattern. When I called about the insurance they wanted a $99 deductible to replace it and would not cover my $1000 4 day old phone under warranty. I even offered to pay for the shipping.

I was switching from Sprint to T-Mobile because supposedly it was going to be better service and cheaper. I was talking on the chat on 9/18/18 and I asked them for them to waive the SIM card as Sprint did for me. They said that they were going to make the ordered and that I had to pay for them and then they would send me to a department that could give me a credit to my first month's bill. Karissa from T-Mobile called me to finish the order. So we did, when she sent me to another department I talked to 5 different people and they did not know anything about giving credit for Sim cards. I took a picture of our chat and she again told me the same thing over the phone. I wish I could post the picture but I can't.

Mostly only 1 signal/network bar (point) will be shown on T-Mobile network. I rarely see 3 out 4 signal/network bars (points) available in and around American Fork. When spoke to one of the executive in Pleasant Grove retail office he told that T-Mobile is trying to improve signal which might not take effect for existing handsets (mobiles). This means T-Mobile don't even want to boost up their signal. I DON'T RECOMMEND T-MOBILE AT ALL.

After purchase upon returning home I experienced 1 to 0 signal strength. All their representatives lack the necessary knowledge to assist customers due to T-Mobile's pathetic policies and regulations. I added my brother to my account and it was like sealing my fate. They sent me the wrong equipment to "Boost my signal" and after 3 weeks of correcting their errors I finally received the right "Booster Box" of which boosted nothing. I finally had enough and switched to Verizon of which I deem as good service.

This review is about my experience with T-Mobile's prepaid data-only service. First, the data-only plan management is not integrated with the My T-Mobile site: it requires a login to my.t-mobile.com, then a redirect to mim.t-mobile.com, then another login. The credentials may need to be different because the first will accept a phone number and the second will not. Also, a different email is required for each account, even if old accounts are inactive; this may require the user to have many different email addresses in order to use the service.

I have been with T-Mobile for over 8 years and the longer service I have they continue to change the plan without permission and charge more and more. It first started from internet AD, it said "Special, 3 line for $120 month plus 1line add free". Called and got the service and time goes by bill change to $150 a month, and now 180 a month. Each time increase the rate, I called and their response was they do not know what had happened. But the record does not show that I had contracted as Special, "3 line for $120 month plus 1line add free" And they never offer such deal! (big lies)...

T-Mobile has lied to me. When I purchased my 2 Note 8 devices I wanted to sign up with Samsung premium care plan which is 12 dollars a month just like T-Mobile but only $99 deductible if phone breaks due to accidental damage. T-Mobile told me to get insurance from them because it's the same exact coverage and only $99 for broken phone claim. Well not to find out over a year later that it was all a freaking lie and it's actually $175. What a bunch of liars. Don't EVER trust T-Mobile -_-. We are now considering moving all our phones and services from T-Mobile due to many issues not just this one but this pretty much broke the straw. BYE BYE T-Mobile liars.

I have been with T-Mobile for over 15 year and it is a shame that in the last 15 year the service have suck more and more as the days gone by. How is it the I know more about the solving the problem then they do let start by saying I put a order for iWatch 4, got charge, got the email for the order which I find weird because they claim to send the sign email twice alongside the order confirmation and I order got the order confirmation twice and never got the sign email. Now to make matter worse they charge me or as they say put a hold of the amount 35.11 and now wants me to redo the order and recharge me the 35.11 instead of listening to me and resend the sign email to my phone number in which they can't do because the girl seem useless and not really understanding of her job.

I pre order the iPhone XS and during the process I changed the shipping address. In spite of that they shipped to old address exist in the account. My current address is in CA and the old address is in AZ. I called them on multiple times and they said I have to call UPS and ask them to ship to new address. When I called UPS, they clearly said they can’t ship to new address unless and until asked by sender. T-Mobile is not ready to own the responsibility.

Switched from Verizon to T-Mobile 2 3/4 years ago, because we didn't like being tied to a two year contract. We signed up for T-Mobile's Jump on Demand service, which lets you upgrade your phone up to three times within an 18 month period. Last year, we stood up until 3:AM to grab an early order for the iPhone X which we were told by the phone rep, we'd get on launch date. Launch day came, iPhone X arrived. All good.

Excuse my language but I am frustrated and T-Mobile is ** stupid. Don't EVER get it. I used to sell T-Mobile and I'm saying this so you know I am unbiased. I had a business line where I ordered 5 phones. For the first like 2 months it was fine. After that, it all went to **. We got our bill and somehow it was $500. We just ended up paying for it for a while because we didn't have time to go over it in detail. Finally in July we looked at the plan and found out we had been paying on 11 devices. ELEVEN! Remember I only ordered 5. So I call in over the course of 4 months trying to get these lines taken off our plan only to be lied to by multiple representatives.

If you bought a device from T-Mobile, make sure you unlock it as soon as it is eligible. Otherwise, you will have to get all the frustration coming from the unlock process. When I requested to unlock my iPhones, the process was so easy. I accidentally mentioned the reason I wanted to unlock because I want to change my carrier. It is probably the reason leading to all the problems. Within 12 hrs, I received an email with unlock reference and unlock instructions (just plug in non-T-Mobile sim card and that's it). I thought T-Mobile was so nice, but it's not. The unlock didn't work. I called back and forth like 10 times. They push responsibility to Apple, but Apple insist that they do nothing with lock/unlocking devices. It must be done from the carrier.

The broken English staff is borderline incompetent and confusing at best. The staff does not know the products nor do they know how to correct the problems. If you like spending hours on end to correct a situation you should definitely sign up with T-Mobile. Be prepared to get jerked around and have money sucked out of your wallet, because that's what they do best. I would rather slam my ** into a sliding glass door than have to talk to one of the representatives again.

I am from India. For 3-4 months I am using T-Mobile. But in the last billing cycle, I have paid $648.80. Upon investigating such an unexpected bill we found out that some days back they have stopped my international calling feature without texting or informing me. We called customer care regarding it, but they told us, "You have urged for it." As we asked for the audio transcript of our conversation but they have denied. I have never ever seen such a bad service in my life.

We were T-Mobile's customers for 14 years! That's right. 14 years. We weren't under any contract, nor were we satisfied with their customer service, we were just too busy to switch. In June of this year, we moved to Europe. We weren't under any kind of contract with T-Mobile, but we notified them a month in advance that we are leaving the country. They said, "No problem, we have to bill you in advance, because of our billing cycle, but then we will refund you."

As of this second, I have been on hold waiting for someone from T-Mobile's customer department to pick up for 2 hours and 57 minutes. I simply want to change my rate plan and pay my bill. The first time I called, I was put on hold for about 2 hours and 15 minutes and the phone disconnected. I called back and requested a manager because I did not want to be on hold for another 2 hours and I was again put on hold and now it has been 3 hours. Last month I called and selected the option to be called back in 2 hours and 45 minutes only to receive a call back and be put back on hold for another HOUR! I only want to switch my plan back.

T-Mobile intentionally blocks incoming call if using non-T-Mobile: Based on conversation with T-Mobile store clerk, T-Mobile intentionally send incoming calls to voicemail so that you can't receive calls. My experience has been it is indeed the case. A class action lawsuit should be file against T-Mobile.

I called T-Mobile customer service department to inquire about switching providers to them. I went through the whole process and told the person what phones I wanted, so she went through quickly on the prices and I was very confused and every time I had a question she would put me on hold and then come back to continue the process without answering my question. Then finally at the end with none of my questions answered she told me she would send me emails that would answer everything in detail and when I saw the emails they had no information. They were just my order confirmations. Then when I got home from work I called again to find out the specifics about my order. I found out my order was all wrong. The phones she ordered for me were not the ones I asked for and if I wanted the other phones I would have to pay more money.