T-Mobile Reviews

I was really pleased with the customer service I received at the San Luis Obispo location when visiting from Canada. I had a bad experience with a sim bundle I bought from Best Buy that I was told would work on my iPhone 6 but didn’t and then I couldn’t get a refund after wasting an hour of my time. The next day I walked into T-Mobile and in a couple of minutes I had a working phone with unlimited everything for next to nothing for the week I was in the US. Such helpful and friendly service, T-Mobile is my go to for my next trip south of the border.

I am very disappointed with T-Mobile I… I am very disappointed with Metro T-Mobile at 110 Steamboat Bend in Hannibal. I have a very weak signal. I get disconnected a lot. My internet is extremely slow and my SIM card is barely recognize most of time and I have to constantly restart my phone. I went to the store at 110 Steamboat bend in Hannibal Missouri to see if they could help me and they could not help me in the store but they said that they could replace my phone and would call me when it gets in. When ever that will be. The Lady I spoke with seemed to be very grumpy or in a bad mood. I feel the store in Hannibal could care more about its customers and have replacements for defective phones. I'm starting to regret leaving US Cellular. I feel so sad about getting a defective phone???

My complaint today goes way beyond the 100 words that I am allowed to post here. I recently experienced the worst and most unprofessional customer service from the company T-Mobile that I have experienced in my entire life. The company currently is employing the worst of the worst when it comes to their choice for staffing employees. They offer nothing but poor customer Service. The customer service department is very argumentative, they do not believe in satisfying the customer needs or offering quality customer service, in fact they do not believe that the customers is always right. Their attitude is that they right and you the customer are not.. They work hard at making your experience one of unpleasantness and they do it at all cost.

This company is one big $43 billion dollar rip off. The reception is horrible. I have a collection of screenshots where it said I had full 4G service yet my Google search timed out due to lack of connection. Their customer service is atrocious! They either don't know what they're talking about or they straight lie to you. A couple years back they changed my plan without telling me and when I called them out on it they lied and said my old plan never existed, like I had imagined the previous year and a half.

I have been a loyal T-mobile customer for several years, and recently received a promotion to add a 2nd line for a specific price. I took my son in with me, and we spent a couple HOURS changing him over to T-mobile to get the deal. Both lines work fine, however I can no longer log in to My T-mobile online account. I called and was told I had to create a new email account to go with my new number. Except, I do not have a new number. After a few more phone calls, including a lengthy one with technical support, I decided to try and link my number to a new email address, but I received the same error message.

I recently spoke to a customer service rep at T-Mobile and have now decided I am switching providers. I have been having network issues, I explained to the rep that my coverage and my service have been quite bad recently - after moving to Queens, NY. He didn't seem to care a lot and just kept repeating "we'd hate to lose a customer" without providing any solutions to my issues. Just yesterday I had no internet for 3 hours straight!

Their service is terrible. Generally only 0 to 2 bars even when there is a T-Mobile tower close by. Had to get rid of T-mobile which meant I only got $30.00 out of my trade that they said I would receive $175.00. They cost me a considerable amount of money since I use my phone for business. I feel totally ripped off as a consumer in lieu of what I was told at the corporate store at Summit Mall in Fairlawn, Ohio.

I have been with T-Mobile for 19 yrs and I have 6 lines with them, TMobile have promotion on the Note10. Buy one get the second free. So I called to take advantage of the deal, I was told in order to get the deal I have to add new line which is I have now problem but also they wanted to change my plan and thats the part I didnt like because I'm happy with my plan and I dont wanna change it. So they refused to give the deal and I called more than one time hoping that I can talk to a nice person who can override the system and make it happen without changing my plan but didnt happen also. I have talked to more than one supervisor and the answer was no. The point is that T-Mobile doesn't appreciate that I have been a loyal customer, how come they make it happen for new customers. So now it's the time go to another carrier.

My experience with T-Mobile was relatively decent until I decided to switch the cellular carrier. I was T-Mobile's customer for 21 years until my new boyfriend has suggested that I overpay for my service ($120/month for 2 lines) and advised to switch the carrier. I have requested to post out my number, but could not complete the transaction because apparently T-Mobile has locked my device. This was the 2nd telephone that I was buying for cash intentionally paying the whole price without any 2-year contacts, so I could use other carriers outside the USA on my travels. Imagine how surprised I was when I learned that my phone is still locked by T-Mobile without any reason and my knowledge.

My experience with T-Mobile was relatively decent until I decided to cancel service. I will say that I believe their coverage maps are deceptive. T-Mobile was by far the poorest coverage I've ever experienced, and outside of a major city you can pretty much count on zero talk/data coverage with rare exceptions. Early in June I cancelled all of my service. However, the agent I spoke with failed to cancel one of the lines and I received another bill the next month for the full family data plan and one line. I called to dispute the bill and the agent assured me that I would be credited and not to worry about it. A month later, I got billed for another month! It has now been almost 4 months and approximately 10 calls to customer service since I cancelled. Now I'm getting late payment fees on their errors. I could not possibly give T-Mobile a lower recommendation. The service is terrible and the employees are incompetent.

I switched my mobile phone service from T-Mobile to another carrier. But they were still charging to the mobile hotspot. I contacted them by phone to cancel that service. They needed a pin to access my account and my old pin did not work. I called and spoke to a person and she said she will take care of canceling my account. But it looks like my line was not canceled. I kept calling them several times, and they keep saying they can't access my account without pin and asked me to go to the store.

T-mobile is telling me that the two iPhones that was purchased using my account which I knew nothing about until after it happened I was charged 443 00. I was told by a person who called to send the phones back to T-mobile through FedEx which I did well. T-mobile won't refund my money till they get their stupid phones back. They also charged me for two extra lines that I did not purchased. I have talked to 12 reps and all I get is the same ** line saying, "We can't help you." Yet I filed a fraud report with them and with my bank also a police report. If you sign their agreement terms you're stuck because you have to for the company to make a decision on your account. Pmedvetz

I went to our store located in Wenatchee WA. My husband and I did the bogo promotion on a Galaxy watches. Later I paid the one off and we decided to disconnect the lines connected to them seeing how our watches never worked properly with the lines. I was told by a supposed expert that disconnecting the lines would not bother the bogo promo seeing how I paid off the watch already. However they were wrong. Now I am paying full price for the second watch too.

I am 63 and my significant other is 57. We were looking for a reasonable phone plan in our area for unlimited data, text, phone for 55+. We saw T-Mobile had a $90 plan for the 2 of us. We are located in a remote area of The Thumb in Michigan; so we called T-Mobile to ask about this plan, if our area was in their network, and to place an order based on our findings.

T-Mobile has randomly cancelled my cell coverage twice in the two months I've had their service, despite having prepaid for my account. They've provided no explanation and customer service hasn't been quick. Their app also won't work for my prepaid account on my new T-Mobile phone and their customer service can't fix it. And their online website keeps crashing and not letting me make changes; everything has to be done over the phone, which would be easier if my phone actually worked.

Went into a store a few months back to cancel service and was told they can’t cancel service, have to call 1800 number. Called -800 number and they can’t cancel without pin. They have charging me $11 a month and I don’t have equipment with them. There needs to be a class action lawsuit filed for a few billion dollars against T-Mobile for dishonest practices. We need to sue them. Write if you had the same experience or something similar.

Poor service signals ZIP codes 98372, 98391, Washington State. If you are are resident on this ZIP codes, think about it, Drop calls! Bar and a half of signal from towers. Even so if you call tech support they play the game of saying "I am sorry to hear about that." "Actually there is some technical issue at this time in this area but we are working overtime in order to bring service back to normal." No matter how many times you reset your network device it won't work, Customer service over the phone they are very polite and it's not their fault. But think about it a corporation as big as T-Mobile do not mention anything about this issues when you sign a contract and they not they do not have the technology to support this ZIP codes.

T-Mobile can't be trusted. At the beginning saying 2 lines plus the three lines only cost over hundreds sth. And the third phone is free. But the LG phone easy to break the screen and not functioning properly. After cancel the lines, they want me to return the broken phone and pay them 33 dollars. What a crook. I never had a phone provider gave me a free phone and want me to return it and charges me for it. And their bills are way too high for their greed! They don't mean what they said! I went to Boost Mobile is a lots cheaper than them. Only Boost mobile don't have unlimited hotspot.

I was involve in a very bad car accident. I was facing hardship. I called up T Mobile to set up a payment plan. The first payment was taken within the next following 2 weeks I was due for the other payment. I wasn't able to come up with the money. It was $150.00 dollars. The next 2 days I was able to get the money. I called up T Mobile to make the payment. They wouldn't accept my $150.00 dollars. Instead I had to pay an additional $286 to restore my service. I was very distraught about the ordeal. They had no compassion. They say they are real people. No they not. I am disable and they took advantage of me.

They called themselves the Un-carrier in the past and bragged about all the things they brought to the table that other carriers didn’t. Of course, once you’re with them, you are excluded from many special promotions, or they create offers that guarantee new customers will buy in while existing customers will get screwed! I paid off my iPhone a few days before the launch of the new iPhone and waited for the preorders to begin... Well, T-Mobile never bothered to release any pricing or promotional information on the launch of the iPhone, until the morning it launched!

I've been with T-Mobile over 25 years. Had an issue with my Note 8, called in to have a warranty exchange only for the warranty exchange to be defective as well, call called in again. Spoke with Christy only to be promised a new phone. When the phone arrived it was a refurbished phone. Called back. Spoke to a supervisor Kevin only for Kevin to tell me that there was nothing that he can do. After 25 years I'm so disappointed. And shame on you. T-Mobile. Shame on you T-Mobile. I will be filing a complaint with the Better Business Bureau and the Michigan Attorney General's office.

I used to the best customer service worth T-Mobile- until I because a “new” customer again. I’ve been with them for over 20 years. Every time I would call for something, I was thanked for being with them for such and such amount of time. They always told me that I was speaking with a special customer service department that was just for the clients that were so long standing and that they were there to offer me excellent service. And they did!! They were amazing!! But I figured they just told me that to make me feel special and that everyone was actually getting awesome service. Wrong.

I have been with all four major carriers and have never loved my Cellular company until now! I've been with them 3 1/2 years. Not everything has been perfect, I've had some issues here and there. But that has to do with a few sales reps and not the company itself. NOT ONE SINGLE company can say that 100% of their employees are stellar! It would be impossible not to have a few bad seeds squeak through. All in all it has been a great experience.

I have been with T-Mobile for 13 years, and am going to leave due to lack of concern when it comes to billing practices. I opened a second line for my son around Christmas and found he was too immature to have a phone so I asked T-Mobile to remove the second line from my service. They agreed, but my bill did not drop much at all. I've called in several time for them to audit my account because the bill was still too high for 1 line. Finally after a couple of months I said forget this I'm switching over to Xfinity because my husband saved a lot of money with this cellular company. I called T-Mobile to pay my device off and leave and finally a rep advised "we were overcharging for the past several months". I advised rep I've called in and had several reps audit my account, but it finally took me leaving them for them to come clean with me about overcharging me. SMH. This is awful billing practices.

I purchased two phones under the "55 and over" plan. Based on the promised by the salesperson that I could get two free phone upgrades once I paid half of the initial purchase under the JUMP program, I agreed and purchase the JUMP. In August 8, 2019 and after my balance was half+ paid, I went to get the upgrades. All fine up to this point, now I am stuck with $1,554.50 for the phone upgrades. So, I will have to start from scratch paying for two years when they told me the upgrades were free. I will never make business with T-Mobile again, period. Future customer: make sure you can get what they verbally tell you in writing so you will not get any surprises. Beware!

T-Mobile has horrible service and customer service. I get a discount for setting my account on auto-pay but what they don’t tell you is that gives them permission to charge you any amounts they want to. Since my service was so bad, they shipped me a cellspot tower, which I was told was free of charge, and by the way the Cellspot still didn’t fix my service. I’ve had this cellspot for over 1 year and only used it for 6 months because it stopped working all the way.

We had explained multiple times that my hubby's job takes him to Mexico for a week and a week home-- once he started using the unlimited plan from MX he started getting the nasty texts threatening to turn off his service because he's using the unlimited MX plan too much. They tried to tell me it's not meant for people who "live there" -- he doesn't LIVE THERE. HE'S AT A HOTEL. Then they tried to say he was using his phone more than 50% of the time in Mexico -- uh, yeah CUZ WHEN HE'S HOME HE'S OFF WORK AND DOESN'T NEED TO CALL ME -- WE LIVE IN THE SAME ** HOUSE!!! We called multiple times and were repeatedly told under the circumstances (being his work) there would be an exception-- NO ONE AT T MOBILE EVER GOT BACK TO US!!

This new service is a scam for the 4%. It takes 6 days for your money to show up after a deposit. They use your money for 6 days and then give to you. DO NOT OPEN AN ACCOUNT. I am surprised the Feds allow this scam. I may close out my phone account just because and I have been a customer of over 7 years.

My family has given T-mobile 7 years of business. With a so called jump on demand plan and 5 phone bought and paid in full! Now we are denied upgrading with 0 down...7 years has been a long time, we believe to be turned down for a new update we are long time over due...

Went to a T-Mobile store in Vernon Hills, Illinois. Was told if I switched from Verizon my bill would be cheaper with unlimited talk, text and data for a total of $50.00 per month. The rep then suggested I get a new phone. I told him no thanks, my Iphone 6 was just fine. He insisted and told me I could get a Iphone 8 for ONLY $3.50 more a month for 24 months. I repeated what he told me, he confirmed it and I took the bait. Unfortunately he misled me purposely and each month for the first three months I was billed a different amount, I called T-Mobile apologized promising they would "fix it" and I would be billed accordingly.

I just got through with an unsatisfactory response from T-mobile's "Office of the President" about a month I spent volunteering in Kenya--important point--across an entire billing cycle. I got the message that I was using too much, called (on wifi) to ask what I could do and was told basically nothing--there's no way to BUY coverage on top of the generous international roaming plan. When I got home, they PERMANENTLY withdrew my international roaming privilege!! Three concerns: When the criterion is a percentage and you’re out of the country through a billing period, ANY usage—1kb—is over 50%. They make it sound like it's amount, but it's entirely about percentage. If you're only out of the country for PART of a billing cycle, the "watch lots of videos" idea works, but if you're international through an entire billing cycle, ONE call to Uber=100% and puts you in violation.

The best customer service I have ever had so far. She’s above and beyond what a customer expects, she’s creating a good company image. She’s focusing on customer needs and require. She has a real good instinct to understand her customer. She’s very helpful and I want to say thank you @mai????

T-Mobile has been fraudulently charging me for years. My bill would go up every month with no explanation. I changed service providers and have zero accounts under them any longer, however, they are still sending me a bill every month saying that I have active accounts. When I call them they say they don’t know why I am getting billed. When billing calls me they threatened to send my account to collections if I don’t pay. I don’t have an account with them anymore!!!! No one can tell me why I am still getting billed. Not from customer service and not in the store. I don’t know who else to ask!

I bought three new phones Christmas 2018 and had insurance put on them, my son’s phone was stolen. Reported it to police. Got a case number then called T-Mobile. After 2 hours on the phone nothing was solved. They kept telling me I didn’t have insurance on my son’s phone so we pulled up past bills to find out T-Mobile made a mistake and insured the phone that we replaced instead of my son’s new phone.

I ended my service with T-Mobile on July 5th. I right away called to disconnect my auto pay. Customer Service said it was done, all my credit card information was cleared out. I receive paper bills right before I was sending in my check for my June payment. I looked at my account (July 20th) and noticed T-Mobile took it out of my account. I call them again!! to cancel my autopay. They tell me it is disconnected and will refund me my money since they saw in my notes I called to disconnect it. Never received it.

I left AT&T to go to TMobile with a promise my monthly payment would be cheaper, it was cheaper with $5... Wanting to give them the benefit of the doubt I switched...worst mistake ever. Their stores apparently can do nothing else but sell you merchandise. Everything you would like to do has to be done with a phone call or on your online account. Only problem is everytime I enter my password it is incorrect yet when I try to set my password (using the same password I always use and tried to log in with) they tell me I can't change my password to what it currently is. Then you go and answer security questions (which I didn't set up) and when you type the response to the question (My grandmother's maiden name has never been anything but her maiden name) the answer is incorrect.

T-Mobile is the worst mobile provider, in my opinion. Their coverage is sub-standard to missing in most placing that I have lived so far. The customer service appears nice when you talk to them but lacking with implementing what you talked about. For example, I thought I cancelled my plan one month and paid what I thought was my final bill. But later received a bill and called to find out that the account was still open with lines that were transferred to another carrier. So then I had to pay yet another bill and "cancel" service yet again. Oh yeah, they cancel your account account so you cannot log in and see your bill (for yourself) and pay it. When you call they cannot update your address to send you the final bill and it seems that emailing it is off the table, as well. I will never be a T-Mobile customer ever again.

Moving into a new home and wanting to bundle cell, TV, and broadband services I tried to cancel my T-mobile service. I made a call to customer service and was told by the rep that my bill was paid ahead and by paying off what I owed on an iPhone would settle my account. Since the system did not recognize my PIN I was required to visit a store to settle the account, which I did. Days later I receive a letter that says my account is in arrears and I owe for the last month's service. A phone call to a rep and then their supervisor is a waste of time as they can't authenticate my account and I must visit a store.

I spent literally 3 hours online with a representative trying to switch from AT&T. After all the information submitted I was informed that I was approved up to 15 lines... But after hard check, they said that it won't go through unless I will pay $1.5k... For what? To get 3 phones and one of them they said is "free"?! Those guys are stupid. My credit score is 800! T-Mobile is dead for me before I even started using it. The only thing that made me think about it, is slow data abroad, but as I see not only data is slow, that whole company is slow.

I switched from Verizon to T-Mobile about 4 or 5 years ago. The service has been so so, depends on where you are. I have no reception at all at my house (1 bar and drops every call) and I am in a town of 100,000 in the bay area. Over all I could deal with the sketchy service but anytime they come out with a new promotion it is geared only toward new customers. So let's forget about the current customers that keep the lights on every month and pay the employee salaries and let's put all our promo money into new customers instead that may or may not stay!! Brilliant marketing plan!! So we needed new phones because we have the Apple 7 phones that only have 16 GB of memory and with all the Apple update there is not enough room on the phone.

Do not get phone services from T-Mobile. They have the worst customer service department. Every call will waste 1-2 hours of your life. They lied to me to get me to upgrade my service for international calls. I could not make international calls. I cancelled my service with them and now they tell me that I will not get a full refund, so, I've been lied to and money stolen from me. I now have AT&T. It cost more but it works and has good customer service...

I have not been with T-Mobile for 1 month and had multiple issues. 1st All of my pictures were lost when I 1st transferred service to T-Mobile. I spent 2 hours on the phone with T-Mobile and i finally had to go through Samsung to get some of them back. My final payments on my phones from my old phone service was not paid in full like promised. On top of that my monthly bill came out to be $50 more than what I was told it would be. I called to find out why I had to pay all of this money just to transfer to them with the same phones and service and all I got was something the retail stores can be dishonest to make a sale. I asked to speak to someone that could help me fix this and was told someone would call me back. What a surprise no call back. Now I have $2300 bill from my previous provider they are refusing to pay..

I have been a customer for over 7 years and had never had a problem until my Samsung device began to have issues charging. While charging my S10+ I began to smell smoke and quickly disconnected the charger from my device. Unfortunately, my phone is not able to be charged using quick charge. I now have to settle for wireless charge which is extremely slow and inefficient. My phone had only been on the charger for a few moments before I began to smell that it was beginning to burn! The phone was not near water or hadn't come into contact with water or any other object that could lead to this.

I was in Houston on a business trip. I went to an event and spun a Wheel to win FREE STUFF. It wasn't free. It was agreed and in the contract for $10 a month. The first bill was $22. I called the Customer Service and spent 3 hours on the Phone with multiple different departments and got nowhere. So after that long on the phone I realized they didn't have any respect for my time and were totally incompetent with trying to get it resolved. I knew it wouldn't be a company I could do business with at that time and canceled the account. Then changed my Debit Card # so they couldn't charge it for anything else as a supervisor promised. My financial institution advised me to do so as an extra precaution. They informed me of how I'd have to pay for the FREE TABLET I won at a promotional event was having at another event in February of 2019. We are in August of 2019 Now. I've received multiple letters from a Collection Agency.

I am having trouble understanding why I have to give so much information to be hung up on and told to only correspondence with T-Mobile will be done in writing and mailed to New Mexico. They are not going to get away with this and there is nowhere to complain or send notifications to potential customers to be warned!

Usually going to pay a bill is not something I look forward to but every time I go to Somerset NJ T-Mobile I have such a good time with the staff, it's actually fun. Professional and personable...consistently in point across the board. Thank you!

Simple, 1. Pricing provided is different from multiple reps. 2. JOD Tier has changed without knowledge. 3. I feel to be forced into doing things preventing the reps having to help, such as making a payment when I'm not late. I honestly feel that I'm being treated as I am so that I'm forced to cancel my service. I literally feel as if they want me to.

I have had T-Mobile for 8 mos. I have taken my phone to have them fix a drop call 20 times and no one can fix the problem. I've sent emails and have not received no answers from T-Mobile. I would like to know from someone at T-Mobile why I should pay for a phone that does not work. I was told, "Pay your bill and you will get answers." Paid my bill and got no answers.

Went to get a new phone at the Tillamook T-Mobile store to take advantage of the promotion of a free phone with a trade in of your old phone. Was told that my new phone was free. When the first bill came was billed for the phone. Went back to store. Manager states she would fix bill. Paid the bill. About a week later went and looked at my bill. There was still a balance. Called customer service. After many phone calls was told that I had to have two lines for the free phone. This was never mentioned at the store. I should have know this when you could not even get Wi-Fi inside of the store because of such a poor signal.

I learned about Digits and was excited to use texting on my desktop. I started to use it for business and they suspended my texting abilities on 2nd day without informing me. Now I can't text at all not even on my phone. I spent all Saturday on the phone with two clueless tech support guys. I was sent to the store to change SIM card. Did not fix it. Monday I was told I may need to do factory reset so I did and went to store to change SIM card again. After hours of talking with different reps I learn my account was suspended because I was using my texting too much on my UNLIMITED plan. Please advise.

They pride on LTE and on customer service but both are in need of full improvement. My phone is always at 1 bar LTE. I can't send messages, my calls drop, no signal, you name it. I have a business plan with about 5-6 lines and have been a customer for more than 5 years. I'm currently researching for better options with Verizon. Unfortunately, I can't afford to be with a mobile company with inefficient network towers.

I have been with T-MOBILE for 2+ years and because I actually started using some of my (unlimited!!!!) Supposed data they keep saying that my data is used up in three days and keep fixing it but yet telling me stories. Personally I thought they were the ** when I switched from Verizon but now I know why that Verizon charges more because they actually deliver on their word. That's real talk. Damn I miss Nextel. My name is Bruce and my email is **.

Zero loyalty to existing customers! Today was the third and final attempt to work out a better family plan with T-Mobile after being their customer for over seven years.. Four years on a different plan with my daughter and the past three years under my name with my sons. I tried and tried and they refuse to give any new promos to their existing customers! Only new customers get the best deals. Existing customers get squat! It does not matter if you speak with the customer service rep Supervisor or even Corporate. They do not care that you have been their loyal customer whatsoever, they have proven this time and time again! So not stick with or go with T-Mobile unless you enjoy being treated like nothing and paying higher prices than you have to. They have been also ripping off my daughter with the military plan that is supposed to be 50% off making her pay even higher than I have been paying for three lines, for over two years now!

All I wanted to do was switch plans. 90 minutes in the store and their own representatives couldn't get customer service on the line. After the first hour in the store, they suddenly realized "Gee, we can do this here on the computer without having to wait for customer service." Nope, turns out their computers were "down." Called myself and spent another hour on hold, still no help. On top of that, all the information they gave me in the store was wrong and I had to start from scratch. Instead of switching plans, I'm going to switch carriers. There is no universe in which such bad customer service is acceptable.

I have been a customer with T-mobile since 2000. I switched to a business plan 5 years ago. I have been having constant issues. I have been overcharged, charged twice once in the store and then online. I have been called a liar...many broken promises...and now waiting over 10 days for a credit I was promise but now I'm told it was not approved. Great savings??? Well not when I figure how how of my time is spent on the phone arguing with them.

Hi, I have T-Mobile family plan. They discount you if you put it on auto pay setup to pay the bill. I had plan for 35$ for all 4 lines when I purchased and then after 2 months, I went in store and changed the plan for all lines to 30$. The person inshore said he has made the change in plan for all the lines so I went off and trusted them that the change is made. The bill is on autopay so I never checked it, unit before few days, I gave bill as document proof and realized, they changed the plan for only 1 line and DID not change for rest 3 lines. The added services on top of it at random times. Bill should not be more than 180 and it was always 265$ each month for last 12 months.

A sales me walks in my store and claims to be a T-Mobile business to business dealer and he can lower my bill and give me better quality service then my current supplier which was Sprint. So we purchase 2 s10 and the promo is buy one get one free in the form of a credit every month for one of the phones with no money down because of our stellar credit rating. So later that night my wife and I are looking over the papers and discover he ordered the s10 e which our the lowest quality s10 not what we wanted he never explained there were three options and took it upon himself when we clearly said s10.

The T-mobile Flagstaff store agent was dishonest. Agent said there was a "free phone" deal and I took her up on it only to find out she was fired, there was no deal, the other employees to include the manager know she was dishonest, and they will not make good on the deal she made with me and my family.

I’m so disappointed with T-Mobile. I absolutely dread calling for help. The hold time is extremely long and exhausting. I’ve been on the phone for over 2 hrs trying to get help. It’s so sad that the company charges their customers so much to not to receive poor customer service.

I am a military dad whose wife is on deployment and just this gone Friday I experienced that I am not receiving call on my phone and my phone is registering invalid SIM card, no network registered. I took the phone to T-Mobile local office in my area at LANDSTOWN Commons and they refused to look at my phone just because they said my wife didn't put my name on the account but still I have a phone number from their company.

I'm paying for unlimited data and unlimited 4G speed. I'm not receiving my unlimited 4G speed. My plan was changed without my consent. I'm now being lied to about the services offered. Both of my phone lines have been throttled to the point they can't even be used. Not only is my basic internet not working, the extra speed I pay for isn't being offered either. Their customer support line is people who barely speak English and don't offer any help other than a bill credit I don't want. I simply want the service I'm paying for! That's all. SCAM ALERT.

Before I went out of country for vacation, I purchased the $50 15GB data international pass T-Mobile is promoting, so I can use my phone and go online while abroad, without getting charged any roaming fees. I have all the conversations between me and them in writing, when they assured me more than once, that they country I’ll be visiting is covered by the pass I purchased, and that I’ll not face any billing issues. I got surprised when my bill came out for $857!!!!!! They ruined my vacation.

I live in a city of about 23,000. According to T-Mobile’s coverage map, I should have had no cell phone reception problems. However, coverage in our house was spotty which made me nervous as I have a child responsible for getting themselves on the bus and I call on my way to work to make sure they’re ready to go. 95% of the time, I was unable to reach them due to coverage issues in our house. Myself and my spouse both drive great distances for work and encountered several dead spots which led to a lot of frustration.

I have been a loyal customer with T-Mobile for many years now. I have always paid my bills on time and never have missed a payment. Recently when I changed carriers, they gave me such a hard time. They locked my husband’s SIM and I had to call customer service many many times to ask them to unlock it and every time they would say please wait 48 hours. They said that for many days. They have no respect for their customers. It made my life so complicated as I was not able to contact my husband to check on him as he was not feeling well. They don’t understand the concerns of customers and only care about their own company. I would never ever recommend this company to any of my friends ever again.

I tried to get new service with T-Mobile and it was a nightmare! The first person I talked to had to transfer me, OK queue music on hold and destroy eardrum! Second person I talked to had to transfer me, again blow the eardrum on hold! The third person I talked to was fine but then, "hello sir are you there? Hello? Hello?" Mind you I was standing outside with full bars on beautiful day with a clear sky! This was my first ATTEMPT to get NEW service.

I was a T-Mobile customer for 14 years. Last May we changed our family plan to Sprint. I spent several hours on the phone with T-Mobile and with Sprint trying to move our numbers over and close the account. T-Mobile took a payment out in June and I figured I must have had an outstanding balance. They took another $150.00 out in July. I called and spoke to a customer service rep who told me I still had an open line. I told him of the HOURS I spent talking with their customer service and that I had been very very clear that I closed the account. He took some time to look into it and came back on the line and apologized and said the money would be refunded to my bank account in 3-5 business days.

I have been with T-Mobile since 2012. In few years they upgraded my account to priority and after few months offered me two "FREE" lines. I took them and gave them to my relatives and visitors coming from overseas. After few months they started charging me for these 'FREE' lines. Then early 2019 I decided to move my lines to a different carrier. I asked them to close my lines and account. After repeated calls somehow they kept one line open in the account for months and kept me out of billing related communication for 4 months. My credit card information had changed meanwhile and they could not charge my card anymore. I was travelling all over the world during this time.

So here I am. I got my Samsung Galaxy S10 in the mail yesterday! But I guess I put the SIM card in wrong cuz it got stuck inside without the tray! So I went to my local T-Mobile store to see if they could help! But wrong the girl seemed to made it worst! So then, they recommended me to another place like a repair shop but they couldn’t! As their tweezers were far too big to fix it! So afterwards, they send me back to T-Mobile, yippie (sarcasm) & they had us try another repair store and we did and even one more but all couldn’t! Either they didn’t have the right tools, or they just didn’t wanna tear it apart!

I have had multiple cases where T-Mobile has lied to me just to tell me what I want to hear. First example is when I signed on. They told me I got "Netflix on us" but after signing up a couple days later I inquired how to take advantage of that. I was then told I did not have "Netflix on us". The next situation was when I asked about "Binge On". They told me I had "Binge On" even though I have unlimited data. I wanted binge on so that I would not use my high speed data. Even though I have unlimited I still only have 50ish GB of high speed data. They told me I had "binge on" and I had no need to worry. A couple months later I asked if Hulu was included in my Binge On and I was informed I don't have "binge on" and they can't do anything about it. So I have come to the conclusion they will mostly tell me what I want to make me happy. They are liars and not practicing a good business.

Beyond appalled by T-Mobile's horrid customer service. I paid $15 a month for top insurance they offer on iPhone 7+ for almost 2 years. On the 21st month, my disabled mother drops her phone and cracks screen. T-Mobile was unhelpful and uncooperative trying to charge me $300 to replace the phone with the $15 a month insurance. Don't believe their scam they cover the dropping it because the simple answer is THEY DON'T. Buy Apple Care and be done with it. So, I dropped the coverage, and said took the bail. Bought an iPhone XS Max and this time purchased the Apple care. Intent was to give my 85 year old grandma the iPhone 10 and then pass down to my disabled mom the iPhone 7 that my grandma is using that I gave her a while back.

Just over a year ago I got a Revvl phone from T-Mobile. Recently I started having problems with the charging port like there was a short in it. I took it to the T-Mobile store and they looked in the charging port and said their phones were prone to corrosion damage from the high humidity, thus any warranties are voided because that's considered water damage, thus any warranties are voided and offered to sell me another phone. I've been with T-Mobile for 19 years and all of my phones lasted for years, and I never had a corrosion problem to a charging port.

I have insurance on my three phones but when phone broke and I switch around my sim cards they ** me up with insurance claim. They saying they not cover my warranty because I switch sim cards which I have insurance on it to all my phone and they play dirty game. Do not trust T-Mobile insurance. They con artist. They are liar. They bill you for insurance but not honor your claim. I'm looking now for different service provider. I'm unhappy. I been 4 years with them and they play game. How about new customer....think about it before you sign up with T-Mobile.

T-Mobile, from Customer Service, to Technical Support, to Billing, to Supervisors, and Management, Thank you! To current customers and non-customers please take note as T-Mobile is where you want to stay or be in the years to come. They have amazing things coming around the corner and you will want to be a part of it. I know this because they listen to their customers and respond appropriately exceeding my expectations. My experience the last six years from both a personal and business account perspective has been most incredible, most uplifting, and most desirable a consumer could experience. When I switched carriers from Verizon to T-Mobile I was looking for an economical and quality carrier. I not only found that, but much more that exceeded any customer experience in my many decades on planet earth.

After visiting the T-Mobile store a couple of times and debating on switching from my expensive AT&T I decided to switch and go with the plan that I was offered. Upon arriving at the store with my husband and two of my sons, I found the salesman that I had originally spoken with and we went over all the deals again. I had two iPhones 8 Plus that I still owed part of it to AT&T, one iPhone 5c that was just being transferred, and I needed a new phone to replace a broken one. The deal offered was the same he had originally given me. The two AT&T phones would fall under the buy back and part would go for an upfront credit that would be enough to cover the taxes for the new phones and the accessories and the rest would be sent to me in a cash card for the replacement of the broken one I was told that since I was bringing in a new line and there was no buyback I would get the new iPhone XR free offer.

I have been a T Mobile customer for 7+ years. In the last two years, they have turned into a horrible company to work with. Their customer service is disorganized and ineffective. Customer complaints and follows ups get lost, improperly documented and not followed up on as promised. In the last two years I have had multiple billing issues resulting in more than 10 hours spent calling their support teams to address. None of the issues have been resolved as the next steps promised are not taken and I don't receive a call back when I'm supposed to.

The implications of offshoring support services to the "cheapest" country/provider are readily apparent in T-Mobile's phone support service. Objectively, I experienced the following during a landline port out into T-Mobile:

I've been with T-Mobile for five years on a prepaid plan $80 monthly. Recently I discovered that they called it "grandfather's plan" and they had upgraded to a new platform and the service costs $50 monthly, but they never informed me. So I called them last month and they told me to go to the store. I did it and when I told them my intentions to switch they said the system was down. Went to another store and I was told to wait until the end of my monthly cycle. Today was my last day of the Cycle so went to the store and they asked me to call customer service. Called them and according to them I need a new Sim card. At the end I paid for the grandfather amount. I feel played out by T-Mobile like they want to keep charging me the higher amount. Loyalty is not considered by them so this will be my last month.

We just switched to T-mobile. The phone service is fine. The purchase experience was terrible. The T-Mobile store staff did not fully explain the costs of the program and the overall process took more than two hours. The language on the website is misleading with respect to trade-ins and the reimbursement when you switch from another carrier. If you talk to T-Mobile make sure you understand what you will actually pay for. There is a bit of subtle bait and switch the staff and website employ.

Since I moved my number to T-Mobile I had one issue after another. Every month there is something. Voicemail doesn't work, lines get cross up, no coverage, always something. You call customer service it takes forever for someone to come to the line. They just give you excuses.. I had AT&T and Sprint but this company is the top of the line on giving bad service.

Let me just warn anyone who fell for the promotional offer where you switch from another provider to T-Mobile and T-Mobile will pay your cancellation fee. DON’T BELIEVE THE HYPE! I switched from AT&T and was guaranteed that T-Mobile would pay off my $648 balance. DIDN’T HAPPEN. They totally reneged on their promise. Because T-Mobile did not pay off my balance, AT&T charged me penalty fees along with delinquent payments fees. The final total I ended up paying for my new T-Mobile phone was almost $800! Classic BAIT & SWITCH. I foolishly believed that I would be getting a free iPhone and better service when I switched to T-Mobile. DIDN’T HAPPEN. I would never recommend this provider to anyone. Worthless.

They put you in wrong plan and make you pay more money. Very rude. I have 3 companies and total 5 accounts, moving to Verizon soon. It's the scam company, do not trust T-Mobile. I am 100% sure you will regret dealing with this scam company.

My cellphone was lost and I contact T-Mobile and they sent me to insurance company about replacing my phone. We spoke on Friday in which I was informed that I will get my phone on Monday night about 8 pm. I got my phone on Monday at 9 am. I was very surprise and pleased. Thank you. J.

T-mobile is a scam that provides customers with fake Samsung phones, then refuses to back the product. I think T-Mobile's phones are simply market ripoffs. I had insurance and it did nothing for me. All they provide are more refurbished phones with the same problem as the new ones. I had to cancel the service after just 3 weeks of sheer torture trying to get someone to help me. Literary 6 hours on the phone, and nothing. Even months later, I am still being billed for the refurbished phone that didn't work. Whatever you do, stay away from this company and NEVER give them any personal information. They use the same servers as Experian. In the aftermath of my T-Mobile adventure, I went for an unlocked phone and that's working for me.

What a disaster! 1. We have 5S models so I told them 3 times no trade-ins and they replied the current promotion was for a new line and bring your #s with no trade-in required – we had that covered. I was alone and looking on Wed 5 June 2019 as my wife hates the process and was at work. 2. We both came to the store the next day, 6 June 2019, to buy 1 get 1 free on the unlimited 55 plan. Confirmed again about the offer and no problem. Phones bought, accessories, phone #s switched, Visa charged, then as we were almost done the rep said: “Oh, looks like I messed up and trade--ins are required.” (6 and up).

Originally I said I did not want insurance. They put it on my phone anyway. I paid it for about a year $120 when my phone got damaged. I was forced to pay another $49 surcharge to get a replacement and they mailed me a defective phone. So when I complained they wanted me to pay another $49 surcharge. And when I decided to just buy a new phone the sales representatives repeatedly made offers that sounded like a great deal but had charges they was not mentioning. That was basically screwing me around.

T-Mobile customer service sucks. They make you do a run around to get your regular number and make you wait 4-5 days to get your number. They ask you for your pin number but they don't even make you a pin number until you ask them to make you a pin number but they'll keep asking for one and never offer to make one for you. They'll keep telling you to wait 24 hours to get your number into phone but they're full of bull selling wolf tickets just to waste your time. They make you do their job for them and they get paid for not doing their job correctly the first time... They really ruined my week. I missed reminder appointments that supposed to remind me of doctor appointments and important phone call from family and friends. I didn't do anything for 4th of July because they didn't do their job right.

On May 25th I went to purchase the T-Mobile base prepaid plan because I only needed service until I moved out of the country for a new job on June 30th. My phone at the time was issued from my former employer and had to be returned before I departed the country. On June 4th, I called to add data to my plan, as I had to return my former company issued phone on June 7th. I was told that the only way to add data to my plan was to switch to a different one that costs $40/month. I went ahead with these changes because I needed data for transportation apps. During the call the representative never told me that I was making this change "mid-cycle" and that despite paying the $40, my service would only be good through June 25th since I originally signed up May 25th.

Signed up with T-Mobile because the buy one get one on us promotion. 3 months later they're still charging me for the second (free) phone. Spent HOURS on the phone as did the store where I made the purchase. Even though I and the store have the documents and the correct dates when T-Mobile was running this promotion they refuse to honor their deal! Very dissatisfied!

I was an AT&T customer and decided to go with T-Mobile for cheaper rates due to economy hardship. At the time they had the several promotions that interested me, I was all aboard but to find out I didn’t get but one of those promotions and I was promised all! Now I’m stuck with a contract the employees failed to provide information about. I’ve tried to contact customer service numerous of times about the same issue and no one has been of any help.... On top of that the service is terrible and I live in the city!!!

Insurance is fraud. I have a iPhone 7. Haven't had the phone a year. Started having problems out of it. Called my carrier they said it was still under warranty and that they would send it to Apple for replacement. They said in order for this to happen, they had to inspect the phone for any physical damages. I had to carry it in a T-Mobile store for inspection. Once T-Mobile inspected the phone, they said because of a feather scratch they couldn't send it back because of Apple policy. They considered the phone as damaged. In order for me to exchange the phone, I had to file a claim through the insurance. I had to pay 99.00 to exchange the phone.

T-Mobile's Scam Block doesn't block Jack. They even make you jump through hoops to add it on instead of being a standard feature. Customer service lied telling me it isn't standard because some customers don't want scam calls blocked! Well, those two customers would be happy because I can't see it blocking anything! In fact, the scammers IMMEDIATELY changed tactics. At this point, my phone is near useless. VERY angry!

I have been with T-Mobile for 6 years. A few times over the years T-Mobile deactivated my account because of a billing error on their part. I have auto-pay and T-Mobile has my information so they can deduct the monthly service fee. My checking account has never been low on funds, so if there are errors in deducting the monthly amount, it is not My problem, it is T-Mobile’s inability to connect. But instead of working on the problem, T-Mobile simply cuts off my service and turns off auto-pay to try next month. Therefore, I’m without service for a month. No communication! When I figure that out, I contact T-Mobile and they are unable to do anything except take my authorization to pay over the phone.

All In" with jump on demand for 2 lines. Contract was not explained correctly when I signed it. Was supposed to be around $100 with phones, I am paying over $200 a month! I don't even get to keep the phones that I have been paying for over the past 18 months unless I pay additional money (over $400 for 2 phones) at the end of the contract. I have spent MANY HOURS (MORE THAN 6) on the phone with their support because contract was not correct and items were not available and/or delivered. Support did cover my bill for one month, at least showing effort, but it just hasn't been worth the effort, time, and grief on my side.

T-Mobile sent me the last bill of more than $700, with undue charges of two signal booster and one time charge of disconnection fee that I never requested. I contacted customer services to solve the problem but nobody is listening. I requested to give me the bill detail, but they sent me the total bill amount only without any detail. What T-Mobile will do? They will send the bill to the recovery department and finally will try to spoil the credit score. I request to all T-Mobile customers to careful, and new customers not to try this customers unfriendly company.

Do people really go to Consumer Affairs to leave a positive review? The Billing went from $80 a month to over $200. I finally switched out to Google Fi and my bills and below $30 a month same service same service coverage. I closed the account exactly as described by the consumer support agent at T-Mobile to eliminate any extra charges, but I got hit anyway with a full month of service charge, even though service was switched out. They setup fake new numbers and applied them to my account. It was a disaster trying to eliminate that, which took almost a month, and in-house network booster I forgot, added up to me owing them $250 for the boosted unless I returned it, so here goes another month of trying to get away from T-Mobile.

Bought an iPhone XR a few months ago. Beautiful phone. Issues from the start with internal problems, including audio, service and connections... T-Mobile service reps were kind, doing their jobs, however, because it was an INTERNAL issue with the phone and the only insurance offered which is what was purchased was for COSMETIC issues, I was told the only options I had were to either travel several cities over to an Apple store for support OR submit an $800 deposit and send my iPhone in for Apple to look at. I get that it is likely the contract Apple has with their carriers.... However, I went with T-Mobile because I am a single mom doing it alone, and T-Mobile offered a payment plan.

T-Mobile conned me out of $32.20. They sold me an unusable product, gave me the runaround for 32 days, and finally told me that they would not refund my money (after previously agreeing to it). 2 stores, 5 phone reps, and 8 web CSR – a total of 90 miles of driving and about 30 hours of my life that I could not get back, was spent on an attempt to figured out WHY this item wouldn’t work, and if it was no other way to salvage it. Nobody in the stores knew why it wouldn’t work, I called and was transferred to FIVE different person (the first three said they didn’t handle it and didn’t know why they were transferred the call) and the floor supervisor who was the 5th person decided to hang up on me after she said she was working on my request. Finally web CSR #5 figured out what the issue was and web CSR #6 said she was getting me a refund, but it took 7-10 business days to process.

So I’ve been with T-Mobile for over two years and I was pretty happy the first year I was with him. The second year was a huge problem. The thing is is that I had purchased a brand new device and then I added an extra line and that’s when things got super complicated and they end up giving me random charges that didn’t make sense. The bill cycle didn’t make sense and then when I canceled my phone and made sure I paid off my last device they said that I owe him the $80.

Counter-intuitive and not user friendly. Does not provide all services. Frequently down. So many errors happen on it which pushes me to call customer service instead. Frequently has wrong information: was going to charge me $50 for my prepaid plan for 3 gigabits, but I was suspicious and called customer service and they fixed me with a plan for 10 gigabits LTE for only $40. By far it is the worst things about T-Mobile.

I probably shouldn't complain because this product is so cheap. I use it infrequently for my side business, but it needs to be reliable. Unfortunately, the payment model is a little shady and they deactivate your account WITH NO WARNING and no feedback until it's too late, so you need to be vigilant about checking your account status.

Just got back from a twenty-five day trip to Europe - Paris, Munich, Salzburg, and London. I have the T-Mobile 1 plan that claims unlimited texting and unlimited data. The texting worked fine, sometimes a bit slow when adding a photo to the text, but generally OK. Unfortunately, the “unlimited data” that T-Mobile claims was so slow and spotty that it was next to useless. I mostly tried to use their unlimited data for Google Maps.

While everyone is extremely nice... don’t fall for it. I switched from Sprint to T-Mobile in March. I had to pay off one phone with Sprint, pay the bill, and turn in 3 phones before I could activate with T-Mobile. T-Mobile stayed by 2 people that the Promotion was 150.00 gift card per line and I didn’t need to do anything else. Soooo, cards never came so I called. Now told that I had to submit my final bill, which I did but they have no record of, and that they never had a promotion like that. They now say I’m outside the 30 days to submit for the promotion. Each bill is different... never consistent. The service is ok but I don’t like false advertising and liars. Will be going elsewhere at the end of my contract.

For years I have had this company for my cellphone usage. Probably for 20 years. Last October I lost or accidentally misplaced my phone. I usually find it within 2-3 weeks and when I didn't I called to have them temporarily cancel my service until I found my phone. They told me they would and I would no longer receive any bills. Since I am partially blind I was trying to buy a new phone in a bright color so if it would get misplaced I would be able to see it, unlike the current one that is missing.

After trying out T-Mobile for a couple of years with countless dropped calls and virtually no reliable service I finally decided to get service from another provider. That was only the beginning of the debacle that ate up hours of my time attempting to call the correct person to cancel my account. Still, after my account was cancelled I was hit with an auto payment for the next month's service and after that was resolved I received one more bill for $0.33. That's fine, I guess I managed to make a single call after my service was cancelled?

When first signed contract with T-Mobile the sales people offered free tablets... They were not free and we had to pay for that mistake. Also they had a promotion where they were supposed to pay the cancellation fees from previous carrier... They never did. After two years finally I was able to get rid of these crooks and moved all my phone lines to Verizon and cancelled the account, they sent the final statement (big bill) which I gladly paid just to get rid of them and I thought that was it, I'm done!

I have spent thousands of dollars on phone upgrades (recommended by T-Mobile), New sim cards (also recommended by T-Mobile) the bills any hours upon hours of effort on my part to make a single cellular phone call. I have given this group many, many attempts to correct the issues. It has all to be told "well we don't know what to do". It is a tragedy of American innovation and business in general that allows this conflagration that the American public must withstand. Furthermore that they have the audacity to attempt and swallow another business for that "Purple Mans" vanity is an affront to every working person who has EVER existed. Stand as clear of this group of goons as you can, they destroy the very fabric of reasonable to fill the pockets of Purple Man and should be rendered to the dustbin of business extinctions.

This occurred in early 2018. At the time, T-Mobile offered a promotion to buy out existing phone plans when you migrated your lines. We decided to move our family plan from AT&T to T-Mobile and in exchange for this offer. When we signed the agreement, T Mobile applied the wrong promotion, which shorted us about $1,200. I understand that errors happen. When I called in, however, the agent told me that they can only apply a single promotion to each plan. In addition, T-Mobile would not be able to go back and change the applied promotion. I explain how T-Mobile promised a certain promotion. They said I would need to talk to another department.

16 year Customer. Calls dropped more and more over past years. Now all voice mails gone by forced change/update to T-Mobile visual voice mail. Leaving T-Mobile. Wonderful person helping me and checked all angles after about 1/2 hours on phone but no solution. T-Mobile admits having problems but no solution. T-Mobile basically says "screw you" customer by these actions let alone increasingly more dropped calls particularly during busy time so day. Clearly dropped calls are intentional. Direct to voice mail and then deleting all my voice mails. No compensation if any was enough. Loved T-Mobile for many years but clearly this company is no more. Still the best deal in Germany on a minute basis but not on a total package when in fact competitors allow fixed daily rate that give far better service. Sad and quite a hassle but leaving after 16 years and multiple lines.

When I spoke with a T-Mobile representative on May 31st I was calling to complain about my service for over a month now we have been dealing with. Service problems. Something about a tower being down in my area but it's not right and it's not fair we pay almost a $400 phone bill every month. We've been a customer for 19 years and if it was up to me I would leave this company ASAP. We can't use any of the apps on our phones, we can't make or receive any phone calls no texts, we can't use the internet. Yesterday I started a new job and I was going to my job shadow.

My wife and I switched to T-Mobile's prepaid plan after having a terrible experience with Xfinity Mobile. We had previously used T-Mobile's post-paid plan and been very happy. Under the new T-Mobile plan we setup autopay to renew our service. Twice now, our service has expired on the renewal date and our service was cutoff. In both cases I had to manually renew our service only to find out through our credit card bill that T-Mobile billed us 2x for the same transaction. The first time this happened I called T-Mobile and asked them to fix our autopay and refund us. They "fixed autopay" but said they couldn't refund us because they didn't see more than one charge.

T-Mobile suspended our phone and told us they did it because I had said that I didn’t want to activate my account to begin with. I have been a customer for 5 months, am on auto-pay, signed all the paperwork when I signed up. I have worked with 6 different reps who had me go to T-Mobile store to show my IDs. They didn’t have a working fax so told us to go next door to the UPS store to fax them and now I get told that the fax didn’t come from a T-Mobile store so we have to go to another store that has a fax.

I have been a T-Mobile customer since it was Voice Stream. I have had many phones over the years. Most of them Samsung. On all of them I could go to System Volume and eliminate the disgusting T-Mobile jingle. I recently upgraded to the LG G7 ThinQ. Nowhere on there can you silence the jingle. You pay hundreds of $$$ for a phone and you are told you cannot mute it. You can lower the volume when you turn it off. That is not a solution. Why should I keep a phone and stay with a company that thinks I need a annoying jingle. It has been a long time but maybe it is time to move on. Know AT&T would like me to switch.

I have been a T-Mobile customer for four years. Before taking a trip to Europe, I contacted T-Mobile about using my iPhone in France to call or text the United States. I made at least two long extensive call to T-Mobile to get all the details about 'Simply Global' and how it works. In addition I arranged to have faster data for two months for a charge. I was repeatedly told I could call the US and receive calls just as if I was in the US. Not true, a big piece of information was left out. I was not able to make calls or texts to US numbers from France. I tried many times and many ways and also tried to reach T-Mobile. No calls or texts worked. I also tried to use wifi calling but T-Mobile kept asking for my address and then deeming it 'Invalid Address."

I’ve been a T-mobile customer for 10 years. I brought my mother, boyfriend, and his mother over to the company in November. My boyfriend and his mother were with Verizon before. We are all on a group plan. Since my boyfriend got his Samsung S9, it has been nothing but problems. The phone drops calls, misses calls and doesn’t receive texts for hours after they are sent. He has complained and taken it into different stores with no resolution. No one else has had problem with service which leads me to think it was the phone. I went online to upgrade the phone, and when I went to process the trade in it told me I only needed to pay $220.

Service keep getting worse and worse, to the point I have to borrow someone's phone so I can make a phone call. I have called multiple times to T-Mobile to report the problems with the service and they just said I need to buy a new phone. Even the people around me with Cricket and Boost Mobile can used the phone with no problem and they are cheaper. They used to be a really good company with a very good service but now I won't recommend the company to nobody. Every time I called is just the same troubleshooting, turn the phone off turn the phone on. I don't even bother anymore to called. I already know the process.

T-Mobile will charge you for insurance 15 a month. However when you have a problem will send you Assurance and they will invent anything to not paid you. Used T-mobile for the service, they are improving, but don't use them to buy equipment or Insurance.

I called T-Mobile to close my account since me and my wife were switching to ATT. After confirmation that my account would be closed, I get the news that my account was never closed and that I owe them a balance on service that wasn't even used. They informed me that I need to go into a store and pay the balance. I go into the store a few days later and they have moved my account into collections stating that they can no longer do anything about the situation and I have to deal with the collection agency.

Every time I call them up I spend at least 10 minutes trying to explain my problem. What I am telling them is super simple and they just don't get what I am saying. Today I was trying to turn on Wifi Calling. And to do that it says you need to check the box on your profile called E911 (but mine is greyed out). I tried to explain this (it seems simple). But no, 15 minutes later she is still trying to explain that 911 is the number you use to call for emergency vehicles.

This is my experiences from a purchase or lease from a plan. I picked the monthly plans which was "unltd" data. Cost was $55 because I'm considered senior. I was very ill informed about additional charges which appeared on my online bill like how it went from $55 before tax to $70. They put add on calls to Canada and and Mexico which I didn't need and that was removed. And I know I have to pay taxes but to inflate to $70 a month so I added auto pay but that wasn't a huge help at all.

Switched to T-Mobile 3/20/19 after reviewing their "claims" of area coverage. THEIR ONLINE MAP LIES! Had service at our home but other parts of our area were ZERO where their map claimed their signal reached! Put up with this for 39 days and on the 32nd day we discovered my Wife had to have Open Heart surgery to repair/replace a Mitral valve so the extremely unreliable T-Mobile service was not acceptable and we switched to Cricket for about $10 more per month but now have reliable, area-wide service. T-Mobile is now trying to bill us for the full $70 Senior Plan monthly charge for the 9 days before we were forced to pay activation and SIM card charges to Cricket to switch. Guess what? They are getting 30% of that $70 bill and if they don't like it I'm writing my Congressman and the FCC about T-Mobile's lies.

T-Mobile has good deals but their coverage is terrible in my area. Always we have the "T-Mobile drop call" on every call. You can tell they have terrible coverage when even in their store in Port Orange FL you cannot get coverage...in a town with 100k people, no or very low signal. They have not improved their coverage and instead would rather rely on voice over wifi.

Trying to switch to T-Mobile was the stupidest thing I have ever done! I ordered a phone, set up an account, received the phone and where I live has no service. ( Which according to customer service there was service here) I sent the phone back, never used it but I am still receiving bills every month. The bill has gotten up to $395! I can't get it fixed! Everything is automated! I have tried to contact the CEO of T-MOBILE with no luck. Guess I will have to get a lawyer to stop it! I rated it with one star but it should be no stars.

Coming over from other cell provider which was so overpriced, I was keen to start fresh with T-mobile. It seemed like a amazing deal - start 2 new lines of service and getting a free iPhone XR on a monthly plan to be credited. After calling and not seeing credits I was told it takes 2 bill cycles for them to show. Ok fair enough, yet on month two no credits showed. I also realized I was charged a whole month of service on my first bill, despite having only had 10 days of service. They did refund the difference on that.

I am a struggling single parent that has just had a job change. It has caused me to fall behind several months with my payments therefore resulting in over $600 and restore all fees! I am almost back on my feet and made a payment arrangement with the customer service operator. My payment arrangements were from May 15 in the amount of $85 and then the second payment arrangement was May 21 for $334. I have told the operators I get paid every two weeks. There’s No way I will be able to make a payment that soon. But it is my only option to keep my services on. I state to them that they are setting me up for failure each time! I am only $88 shy of the payment arrangement and they still will not offer any more assistance so my services will be disconnected yet again therefore making my restore fees in the $700 range. I understand they have to do their job But just seems unfair for them to keep sticking the small people with these fees!

I have had T-Mobile for years and the service has been ok yet never has service at my parents and a few other places. Now I have moved to a home in the center of the city and NO SERVICE. On great days it might have one bar.. you can. You offer service yet no service in the central of the metropolitan area? They have done nothing about it after calling many times. (Not on a T-Mobile phone of course.) This is not my issue. Many others with T-Mobile have come over and have no service. Can't wait to switch.

I changed my cellphone service to T-Mobile in December, 2017, enabled auto pay. I wasn't able to create an account online, so I went to the local store. The clerk told me to go online in a day or two and create an account. I was never able to create an account. The first month when payment was due, the payment was never taken by T-Mobile, so I went back to the store and paid and was assured that the payment would be deducted from my bank each month. It took another month and another visit to the store to pay my bill. When I call, the robot says that auto pay is enabled and the payment will be taken at the beginning of the month. That worked for 3 months, and my phone service is disconnected and T-Mobile says they will insert a ticket for the fifth and final time. I just bought a year of phone service through Red Pocket.

I had to get a new sim card which was fine. It was converted that was fine... I was told a week later that I could set up a new account and nothing would be changed fine... Since 2 weeks ago I've had to call this company 3 times and they were not helpful at all. My old account was deactivated and the email address I have apparently is still in use with my old account which they keep looking up.

I purchased a Galaxy S10 after being offered a deal by T-Mobile's sales department through its app. I went to a local T-Mobile store and was sold the device according to their offer. I was told that I would have to wait for the agreement to process and it would show on my regular bill in the next cycle. After that did not happen and multiple calls to T-Mobile, I was told that my purchase will not qualify for the sale. I am now forced to overpay for the phone or send it back to them and incur any fees they want to charge. It is hard to understand how T-Mobile could treat me like this after a decade of loyalty.

T-Mobile is a horrible company with unacceptable customer service. They will mislead, cheat, overcharge and lie to their customers, while assuring they’d take best care of you. I’ve been loyal customer of T-Mobile for 15 years, and have had enough of their lies, overcharges, I’ve been with them for 12 years, when they took away my unlimited data plan and substituted it with 2 GB data plan, no explanation. Nothing! Completely unacceptable! So they can force me into $70/month plan - $20/month higher than I’ve been paying for many years. Today was my last day with T-Mobile. I know… This should have happened way sooner. But it’s better late than never. I switched to Sprint and will be saving $45 per month! My plan is only $25 per month and has exact same features. Do not go to T-Mobile. Avoid by all cost. There are many companies out there that deserve your business! T-Mobile absolutely does not.

They over charged my card and will not release the money stating I have to wait one month? I received a call from a manager who stated it would be released in 48 hours but it has not, and they rude beyond comprehension.

My T-Mobile Military Business account is such a mess. Between Billing that is a disaster and iPhones that do not work (3d set) & totally incompetent call centers, there is no way to express what a horrid experience it is to deal with T-Mobile. No one can straighten out your billing, and I have 6 business lines. We were sold a "bad batch" of iPhone 7S+ that never worked from the day they came out of the box. We were told that our phones would be replaced at no cost, did not happen. We were told that the line we canceled would no longer be billed, I got 6 months credit instead of 1 year. I needed to upgrade the phone that does not work, got sent all over the company and had to keep explaining the issue. Needed to add 2 Apple Watches, don't really know if they did it. Still have phones that don't work, billing that is screwed up, and no answers after 4 hours on the phone with them. Do yourself a favor and pick ANY OTHER COMPANY.

Bad client service. They hold you hostage. They are supposed to help you but they are not willing to help even when they are the ones making the mistake, the supervisors have a superiority complex and treat you like dirt so disappointed.

I transferred eight lines to T-Mobile from AT&T for a better deal. I only swapped the sim card for one phone to test the service. It was terrible. In the Bellevue, WA, and Lynnwood, WA (Alderwood Mall) I was getting less the one KB of speed. It was so slow it's not even worth trying to use. I talked to the engineering guys at T-Mobile, and they said they had no outages and it must just be congestion.

DO NOT SWITCH TO T-MOBILE UNDER THEIR FREEDOM CARRIER, OR OUT OF THE RED BUYBACK SCAM. T-Mobile sent two specialized dealers to my shop to try to convince me to switch. Three hours later, with all sorts of promises on reimbursing our Verizon Bill/Phones and crediting our T-Mobile Account. We cave and sign up. Fast forward, and T-Mobile is charging me for my bill from the beginning instead of crediting our account. Spent hours on the phone with countless T-Mobile Experts and nobody knows how our account was set up by these dealers. Come to find out we had to submit a copy of our final bill from Verizon for our reimbursement. Took 3 weeks to come in.

I moved from Virginia to Fort Worth Texas. I’ve been with T-Mobile for for almost 14 years. They have weak signal here. When I called them and told them I no signals, they send me 2 signal boosters, they look like their grandma made it in her basement, these stupid things don’t work. They told me to install them apart from each other. I did. This ** don’t work. My phone bill is 203 a month and if I lose this stupid things I pay them $400.00. Don’t get T-Mobile if you are in Texas.

I had been a business, multi-line customer with T-Mobile for years. Last year I upgraded one cell phone by purchasing a refurbished Galaxy through Amazon. The phone had been locked by T-Mobile and included their device unlock app. When the device unlock app would not work, I brought it in to T-Mobile for help. The phone was not blacklisted, (i.e., there was no outstanding debt on the phone or the previous owner's account.). T-Mobile refused to unlock it because I was not the original owner. I was told, "that's the problem with buying a used phone." No, that's the problem with contracting with T-mobile. I just bought a new phone and picked a new carrier.

First of all I want to say I have been a loyal customer for 9 Years and I have never defaulted or had a late payment with them. So I went to a T-Mobile store on (5/4/19) to purchase some headphones for my brother because he's graduating on Saturday but they said that they changed the installment plan for accessories from 2 years to 1 year. Normally I would pay $17 or so but now it's $100 + taxes down. I called customers service that later that day and they said "it's so the customer has a lower monthly balance and SO THEY CAN UPGRADE SOONER." WTF!! If that's not greed I don't know what is!

Buyer beware on 'buy one get one free' promotions. T-Mobile fails to tell you that you are required to open and pay for a new line for 24 months or you will be charged for the so-called "free phone". They do not provide you with the full terms of the promotion and their salespersons are either misinformed or deliberately misleading.

They sent my bill to collections after three days! I cannot believe how horrible the customer service is. I closed my account April 16th largely because I hate dealing with the call center in the Philippines. The English is bad and they make way too many mistakes. I was also promised free roaming only to discover T-Mobile roaming is horrible and the phone doesn't work in many places. I received my bill on April 30th. On May 4th I called T-Mobile to pay the bill but the Filipino staff refused to help me if I didn't know my pin (which I forgot a long time ago).

My phones is unable to answer certain phone numbers. T-Mobile or Samsung could not figure out the problem. They tried troubleshooting and replacing the phone but there was no success. I've been with T-Mobile for 13 years without any issue. I tried to upgrade to solve the problem but one I can't trade in the phone that doesn't work because I would have to pay for a phone I received free through a promotion for Samsung S9. I was not offered any discounts or credits for my inconvenience. Now I am stuck with a phone that is unable to receive calls from other providers.

Signal coverage in city area is fine, however when I travel close to lake or mountains, signal lost rapidly. I have to use phone from other carrier to provide GPS guidance. As royal customer, I still upgrade my phone at the end Feb. to latest Samsung Galaxy S10 in the store (1007 South Rand Rd., IL). The store promised $150 trade-in from old phone which they have accepted in good condition. But I only got $5 so far. What a liar! I have contacted the store 5 times, call center 4 times. They told me will fix it in another 3 weeks. I am so disappointed. When I puchased S10, salesman tricked me. Purchased unwanted items with the phone and told me they are free. Actually, they are not free at all. Be very careful when you shopping in T-mobile. I don't think good business can last too long without good credit.

Please read! Horrible company! I was told by corporate that they bought Sprint, who I have been with over 10 years. That Sprint was going out of business and I needed to switch. I go into the store in Gallatin, TN which no one knew what they were doing. I was told it would be no problem, no fees and no hassle. Well, I should have walked away. They hooked up one line with the others to be hooked up in two days.

I've been with T-Mobile for 4 years and I am going to switch now. They don't care about their customers at all! In the last few months, I had a few problems with T-Mobile and I had to call their customer service every 2 days, NEVER had a call back once they promised. I had to chase them down and every time someone would say "It will take 1 hour to fix, we promise! If not, we will call you back!" And then nothing, I had to call them back again and again. I had at least 15 calls with different agents. Only when I went to T-Mobile store, my problem was fixed.

I will start by saying that if you ever have to send in a phone to T-Mobile for a replacement please make sure you take pictures of your device. I send back a "refurbished phone" that I got from them because it wasn't working properly and my screen went completely black (second time this happens) by the way! I receive an email stating that my phone had water damage and that it was cracked! So that my account was going to get charged $441 for it.

Eventually they fixed this. It took 5 days.

I decided to switch from Verizon to T-Mobile. They told me they would pay my FINAL bill from Verizon. When I paid the bill I tried to send it to T-Mobile It DIDN'T work so I called them. The guy told me "that is wrong. We DO NOT PAY for the final bill." THIS IS FALSE ADVERTISING to persuade people to switch. My relationship with T-Mobile is done. I cannot work with a company that LIES to its customers.

I was a happy and loyal T-Mobile customer for about 6 years with 10 lines on account. However once I decided to disconnect the lines, I informed the same to them way before my billing cycle which was supposed to end 20th Feb-2019. They assured me it will be cancelled on 20th-Feb-2019 and as I was paying bills on prepay bases, the payment I made on Jan 30th was covering everything until 20-Feb-2019. To my surprise I receive an online email about bill on 26th Feb, I called T-Mobile and the representative said there was an error from T-Mobile technical sis. Sees the note but he will stick to the thing that as lines got cancelled on 26th I owe them. Now why should I pay for T-Mobile tech error. They can keep billing me for all I know. This is regarding account associated with **, in case someone from T-mobile happens to read this. For all users beware of tactics of saying tech error and then making you responsible for payments.

Have call several time on: +49 800 5726252, +49 800 3302202, +49 800 3301080. I have chat several time, but I did not receive any answer on my question. I have been transferred many times from one person to another, and I have been waiting for more than 30 min on the phone. I have wrote several emails, but I did not receive any reply from them for more than a week.

In Jan 2019 we elected to switch from AT&T to T-Mobile at the deal that was offered to us by their salesperson. When the time came for us to obtain our rebates for the 4 phones we traded in, $1800, we received only $750. After much back and forth with the store and online support, it turns out that the salesperson did these things to get us to sign with no intention of the company following through on her promises. Now she claims to have no memory of our account. Odd because just one week ago she was very clear. In the presence of us and her boss, she did not speak, she said she didn’t know what we were referring to. You make the guess at what kind of scam they and she are playing. T-Mobile refuses to honor her guarantees and we are out $1,100. Buyer beware.

This is the poorest store experience I've ever had. It would be dangerous to use T-Mobile if you ever need your phone for any kind of emergency service. T-Mobile service would might not be reliable if your child was in an accident or your parent or grandparent had a cardiac event. I recommend any other reliable service such as Verizon and most other service and product providers. The Reston, VA 1837 Fountain Drive store is only available to sell products. The manager at that store, **, is unable to do the simplest maintenance or provide even the simplest information on T-Mobile services or products. Not only is there no customer service, the products are overpriced and of very poor quality. Three or four people work in the store but only ** is able to answer even very simple questions.

T-Mobile has the most deceitful practices, bad signal, I lost many assignments as a result of not getting the message and voice messages on time, would get my texts after 2 days and when called about it, they don't seem to care at all. I can write a book on how bad this company is. I had auto pay and they kept charging me for insurance coverage even after I cancelled over the phone, inside store. Some reps didn't even save the notes that I called.

Be careful, they will block your cell phone even when you pay off everything, and you decide to go to another company. They do this, to force you to go back with them. This happened to me. When I move for another company.

I have had T-Mobile for several years because they made it impossible to switch. Made me pay for a phone I couldn't use because they refused to take a cracked phone back without making me pay to replace the whole phone. That was with the iPhone 7. Now I Have an iPhone 10S Max and my screen protector cracked. I go to replace it and there is no one in the entirety of Fort Worth who has the screen I need and that if it's not the same screen I can't get my guaranteed replacement. I asked them if there was any stipulations or requirements to get the screen replaced at time of purchase and they said no. Now I've had to wait a few days for their shipments to get there just to see if they will have something in stock for me.

Before signing any agreement with T-Mobile, make sure you are aware that should you decide to change carriers, they will lock your phone. Doesn't matter if your phone is paid for. Doesn't matter if your account is current. Should you decide to change carriers, understand that it may take several days before they decide you can use your phone again. Evidently, if you've ever used their service, they think they own your phone. Should you call their customer service, they'll put you on the phone with an arrogant condescending jerk. My advice is to think twice. There are plenty of other options available.

I have been a customer of T-Mobile for one reason, and one reason alone: I need roaming data and SMS because I travel abroad frequently and for longer periods. It has worked relatively well for years, however, this December I left the US for Asia, and I was simply blocked by T-Mobile for the duration of my trip! The moment I landed in China for my transfer flight further I opened my phone and it did not work. At first I thought it was the Chinese airport that did not allow phones for security reasons or something, but when I still could not get network at my final destination (Bangkok, not exactly a remote and uncovered area!), I called T-Mobile, and from then on I spent almost a week calling them for hours at a time.

I was a customer for 13 years. I don't know why I stayed with them so long. The service was terrible. I complained so many times and was told just to keep requesting a tower in my area. Which never got built. Over the years the service just got worse and worse. My plan got changed several times without my knowledge and of course every time that I tried to have them fix it, they couldn't because the plan didn't exist anymore and I would have to pay more for less.

It's very upsetting that T-Mobile's voice activated system is programmed to advise customers of due dates, upcoming payments, past due payments, make payment arrangements, take payment information, and make payments. But for some reason the system can't be programmed to give a customer a due date to advise when their services will be suspended for non-payment so that customer can make arrangements to avoid the $20/ per line service suspension fee. T-Mobile claims to care soooo much about their customers, but they just can't seem to care enough to enable their customers to avoid their overpriced suspension fee. T-Mobile's representatives go into a long introduction and ending per call thanking a customer for being such a valued customer, but on the backend they are deliberately withholding a piece of valuable information in an attempt to unscrupulously make money and overcharge their customers.

For more than a year I have been experiencing really bad service with T-Mobile. I can't make calls when I want to. My calls are not being received. My text messages are delayed. When I call T-Mobile they always troubleshoot & then transfer me to technical support. The problem is never found or resolved. At the end all they say is everything looks like it's working fine on our end. We can't explain or see what is going on. I have heard from upgrading towers, to getting my own cell spot, my own tower at home... Nothing helps or works....Terrible service.

Got basic service from T-Mobile. Voice-only. Prepaid. I think they had expectations I would upgrade because over time, voice-only prepaid has LOST functionality. They removed the ability to manage phones via Windows, removed the ability to check voicemail via Windows, and made it harder to interact with chat support, setup extreme wait times for responses from 1st level that are at best, canned and at worst, just wrong. They have been unable to support a phone that I was told could be unlocked and they make changes to their business method that actually make it difficult to find your balance and pay your bill? A lot of the degradation seems to correspond with the time since they were bought by Sprint. I think this is one of those cases of "buy it and burn it down."

My friend's Facebook account accidentally got deleted and with my help, we just couldn't get it back. So we called T-Mobile for Facebook's number. They gave it to us, or so we thought. We called and they informed us that his account had been compromised and that some hacker was using his information on the dark web. The ONLY thing he could do would be to let them, Facebook, take over from there. But there would be a fee. For a 1 year protection plan it would cost him $199.44, for 5 years, $499.99, and for a lifetime of protection, $799.99. I told the man I would talk it over with my friend and we would decide what to do from there.

Chat support simply doesn't respond for 10 minutes. Want phone support instead, and you're abroad? Hah! You MUST call from your TMob phone, they will not take a call from any other phone. And if your TMob phone doesn't work, and that's why you need support? Well, that's your problem now, isn't it? You can fly home and walk your way to the nearest store location. Good luck! So, you will not have any support.

Around the 19-20 of March I contacted T-Mobile about changing my cell phone from AT&T mainly because I could save about $75-$80 per month. 2 days later I received my 3 new phones but did not like 1 of the phones so I requested a trade, which was not a problem. The replacement phone was sent out to my PO Box, which I was told that T-Mobile never sends phones through USPS. About a 10 day later I contacted customer service to get an update on the location of the phone and 2 different times I was told "we do not know where the phone is." They sent another phone out and 14 days after the replacement phone was ordered I received 2 new phones, in which I sent one back.

I have been with T-Mobile prepaid for 15 years in NY. Back in 2004-2006 they were probably the best wireless company in terms of customer service, trying to get market share and brand recognition. Their signal reception and network coverage was rated as average to pretty good, up until about 2012-2014 probably. Since then, both customer service and product/wireless service have fallen off a cliff.

I have 3 phones with Sprint, no real issues until I moved to an area where they have no towers close enough to be able to use their services. I have spoken to technical support multiple times & there is no way to resolve the problem. I have no choice, except to switch to a different mobile service provider. My problem is in getting any response on getting early cancellation fees waived on the facts there is no way to continue service with Sprint as there is no service in my new home town. I would have to pay $900 in penalties if I return the 3 phones & over $2000 if I choose to keep the 3 phones. This is a real inconvenience as I have no other options than switching service providers. This no service in my area has been a real trial since my phone is used for everything from work to paying my bills.

Stay away from T-Mobile or you'll feel sorry. They don't care about their customers. So far I haven't seen such a bad customer relation office. They don't solve any problems. They only say some regular/classic things.

In the last couple months their poor service deteriorated even more. Did renew for a couple more months, based on the T Mobile clerk telling me they were installing updated towers, and service would be better than before in early April. What a lie. For the last two weeks, unable to make or receive a phone call, send text with picture, and had to go into the street, to try to get one bar. Cancelled and asked for money back because they could not provide service they were taking bucks for. They refused to refund anything, even though they could or would not provide even basic service. Smells like fraud. Has anyone contacted the FCC or Attorneys general for their state on potential fraud charges? Taking money for promised services or goods, and not delivering, is a crime.

I initially changed to T-Mobile because of their cheap plan to travel internationally. On that note, the company did have a good package and even though I was without service for couple of days (nobody knew why?!?) the price was very good. That being said, that’s the only positive thing I have to say about this company. I switched companies in November, lead by the international package and a promotion where I would buy an iPhone and would get also the iPad. Well, not only I did not receive the iPad on time before I had to travel out of the country, I just never received it! After hours spend with T-Mobile, several complaints and a lot of headache, my package was lost by UPS. An associate then told me to cancel the delivery from UPS so they could make any necessary changes in their end. Well it turned out, they couldn’t. The iPad got returned and I ended up with no iPad.

T-Mobile is comprised off the biggest liars and thieves on the planet. Believe the stories. If I was told that T-Mobile was actually a front for the Devil, and made most of its money dealing in human trafficking, forced child labor, and supplying illegal weapons to third world dictators, I would completely believe it. Signed up for 2-for-1 special in Fall of 2018. The Offer stated you had to turn in your old phone first. Five days in and there is a major security breach...10% of T-Mobile's customer accounts get hacked, including mine. I was forced to stay with them because my wife's old phone was now on a boat headed to Nigeria along with 5 year old American Baseball jerseys. As stated by others, their cellular coverage is terrible; bordering on comedic. But my biggest complaint is their corporate policy. I've going to itemize everything for the sake of simplicity:

I have been a customer of T-Mobile for nearly twenty years. The customer service was never great, but when I switched to Sprint to take advantage of the free year I learned what truly bad customer service looks like. I was originally told my phone was unlocked, but after porting to Sprint it turned out it wasn't. I called T-Mobile repeatedly and over the course of two days, with a non-working phone, I was given conflicting information, misinformation and in the end it will likely be a full four days until my phone is unlocked. With other carriers offering great deals, better than T-Mobile, there is no reason to settle for appalling service. Do yourself a favor and look elsewhere for your phone service provider.

I have been a customer of T-Mobile for about 15+ years. My son recently started working for Verizon and switched us all over to Verizon for the discount benefits. I really had no other reason for leaving T-Mobile except for the fact my son wanted to pay for our phone service. This was the beginning of my nightmare. We had our numbers ported over to Verizon 3 days into the new billing cycle at the end of January. I should have received a paper bill for the December to January cycle around the beginning of February. I never received my bill instead I received a past due notice near the end of February.

I signed up for T-Mobile in February 2019, I gave them my debit card for easier payment. The next day I canceled my service. I went to the T mobile store and they said everything was canceled as I had never received a phone/or sim card yet. 3 weeks later I get a bill for $4.66, I tried calling T-Mobile and they stated we cannot help you unless you have you PIN (I could not remember it) I had an account number but no PIN. I went back to the original store that I had signed up with and they gave me a number to call.

I have made several attempts to get these issues resolved and has not had any luck in light of the fact that the T-Mobile Experts are not honest and I continue getting the runaround. None of the changes are made to the account. Right now, this is my last alternative to get my account rectified. First, when I took full responsibility of the account T-Mobile incorrectly spelled my name which I had no access to the account and I had to wait weeks in order to set up an online account. After several calls, I went into the Southfield T-Mobile and provided my identification and was informed my name has been updated and well at least I thought the information updated. I’m still not shown as the primary account holder also, when I sign into my T-Mobile app the name Latricia is still showing on my account.

Paying for Apple Care which is protection 360 at 14$ a month for coverage that supposedly covers screen damage repair up to 2 times for 29$ at the Apple store. Being denied at the apple store 2 times stating that I don’t have coverage and can not get my screen fixed because of T-Mobiles changes to insurance. Got the run around from apple care to T-Mobile to assurance back to back. Was told would receive a call back from a supervisor and never did receive a call with a resolution for 4 days. Each time I called they told me they would have the supervisor call me back tomorrow with an answer. By far the worst experience just to get my screen fixed for 5months and still nothing. Ready to just cancel!!!

Ladies & Gentleman, Do not ever ever deal with T-Mobile in general, however, if something still made you interested and that hopeless journey, certainly and by all means do not borrow anything from them (i.e. devices to improve cell signal reception in your living place). That’s what typically being offered whenever you report weak reception at home, which is quite common to T-Mobile. Rather than invest into better network coverage they do it like that. I haven’t done any studies to see how many other people affected with the similar story, but I am sure I am not alone with this.

The definition of a scammer! Scammer- a person who commits fraud or participates in a dishonest scheme. I went to T-Mobile in Merrillville, IN at the beginning of the month. I put 600 down on an iPhone XR. I was told by the scammer Mike that my monthly bill was going to be 77$. However when I saw my first bill it was 97 and some change. I set up an arrangement for April 4th to get a little more time to see why the hell my bill was 97$. They sent a confirmation of the arrangement and still charged me the 97$ when I made the arrangement. So now I'm fighting with my bank to get my money back. T-Mobile denied my refund amount and are not trying to resolve the matter. I'm calling corporate, because somebody's gonna give me my damn money back! T-MOBILE NO MORE!!!

Assurant is the company contracted to cover T-Mobile account users. I'm going on 5 days without a phone, and after researching reviews I'm one of many with identical interactions with Assurant. My service with T-Mobile has been adequate, not exceptional, however as a 1099 employee my phone is very important to my ability to provide financially and keep my customer base informed of high priority activities.

I have been a T-Mobile Customer for a very long time all the way back to when a was one of the last pay as you go customers. When I started a family I went to their family plan. After many years the began to lose my cash payments and I have had to make double payments to keep my service on. Just two days ago I made a payment and it was lost again. I was told it was up to me a Cancer patient to find the payment or my service would be suspended. This was the last straw. I told them I could not come up with another payment and they did not care. If a store loses your payment your account should be on hold until it is found. With no phone now I cant call my doctor or loved ones when my health fails. Shame on T-Mobile and you know who I am.

I have been with T-Mobile for several years. Service has gone downhill my phone acquired a virus which is difficult to erase. The virus will not allow me to click on g-mail. I spoke with the company IT dept. I was informed that it was a quick fix but only store personnel can fix it. I went to a T-Mobile store and was informed they will not fix it. That it can not be fixed except for erasing the entire memory. And would not tell me how to save important info on to another computer. Further they do not help-the IT dept online should help. In the past I have been hacked with someone who went into the data system. I have asked for a new phone and was informed I could pay full price. The service provided is not effective and way below par.

Short version: I had T-mobile for 10 years. Moved in with my girlfriend (wife now) who has AT&T so I joined her plan/account. I cancelled service, ported over, all paid up and up and running with AT&T and sure enough, bill comes in the mail from T-Mobile for some ridiculous amount, 2 months payments, $58 each for a total of $116.00. I contact them and begin to get the runaround and threats of a collection agency. Years later now another collection agency sends me an insulting letter telling me how great of a deal they’re offering me. Pay $69.00 and the rest will go away.

They have always been helpful when having a problem. Always get it solved. I will eventually get a smart phone but when I do go to the T-Mobile store they never pressure me about changing phones. They also explain the use of all the apps.

I have been with T-Mobile for over ten years. Every year, I have gotten dependable, friendly service, with no issues thus far. The price is reasonable and the store I go to always has excellent customer service agents.

I have had one to zero bars of service with T-Mobile for years and have complained to customer service countless times. Each time I called to complain they said they know about the problem in my area and have an upgrade scheduled. I notified the agent that I would be quitting T-Mobile if the problem wasn't resolved. They promised the problem would be fixed in a few days to a week.

I'm being sent a random person's account details and information to my email address. I contacted T-Mobile to ask them to remove my email address from this random person's account and they wouldn't. I went through 7 people and none of them could help. Subsequently I'm still receiving someone's private and personal information, which is annoying for me and a breach of privacy for the other person. T-Mobile should have a policy and procedure in place to solve these data breaches.

I was with T-Mobile for over 10 years. Towards the end T-Mobile could not give me a plan offer for two that could beat competitors as I was unable to keep up with my plan due to a auto accident I was in. I fell behind 2 payments. I called T-Mobile to pay both payments and my equipment off. Come to find out T-Mobile canceled my acct and sent to collections without notice 3 days prior to my call to them. I paid my back pay and my equipment same day to collections. Since February 2019 and now it is March 20, 2019 and I still can't use my device. T-Mobile keeps giving me the run around between them. Collections and Samsung. They keep telling me I will receive a email with unlock code and instructions. It is now going on a month with daily calls and lies and my phone is still not unlocked. They don't care about their customers.

Lie #1 First we go in to sign up for the veteran plan. We were told it cost more than what the internet stated. After a small standoff and we were getting ready to leave. The rep said the plan we wanted was available. It just didn't have that strong of a hotspot and this is why she suggested the other plan. We finally get through this mess, the rep hands me the iPad to start signing up, it isn't even our phone numbers, she comes up with some excuse, hands us off to someone else and stated, "I don't make any money past this point" and then went to lunch! An hour half later we are finally finished. I receive our 1st invoice statement. It says our monthly charges are $270 not the $100 per month we signed up for.

It's so frustrating that I was maintaining an account with T-Mobile and there was one iPhone which I took responsibility by mistake and lately I realized it (between I called them more than 4 times to make this request) and other person to take it back (she called more than 4 times to get it back), she called T-Mobile and they said it will be done in 5 business days. Since then I didn't receive any bill on my line and I thought it's done completely. I moved to my home country and cleared all my bills. After 6 months the address where I lived got a mail saying, "Your account is in collections." I'm so frustrated that I called them and they said, "It's in collections. We cannot do anything for now." I've no option other than calling collections and it's all because of T-Mobile. Never ever recommend T-Mobile to my friends.

After 5 years with T-Mobile I switched to a different carrier and a new phone (and a new phone number) after learning that T-Mobile executives spent hotel nights at Trump International Hotel and spent $195 million in such charges in order to bribe Trump's administration to approve their merger with Sprint. When I called to verify I canceled the account the tech told me I had to pay for the March statement even if I had not used the old phone at all since March 8th. Well I paid it just to get out of the contract. All I really needed was a flip phone with camera as it turned out, after paying $300 for a smartphone which was little more than an albatross. I got spam calls and text messages from people I did not even know. I put the old number on the do-not-call list and the spammers ignored that. So now I have a new number and a better phone, and I pay half what I used to per month. Goodbye T-Mobile. Don't let the door hit you on the way out.

I don't usually write review but I can't let go of this one. I was on prepaid for T-Mobile paying close to $90 for two lines until I switched to Sprint for $100 five lines. Few days ago I received collection bill saying I owe them $101+. Called T-Mobile and asking for explanation and wasn't given anything reasonable. I was on prepaid before with different providers and this never happened. Prepaid is no contract and can be terminated anytime. I was so disappointed. I was told they couldn't do anything anymore since this is already on collection. I work hard for my money and this is robbery. You sucked T-Mobile.

I have been a T-Mobile customer for many years. I love the cellular service and I have 6 personal devices that I pay a monthly bill for. I actually believe it is the best cellular service available. As for their customer service, well that's an entirely different matter. T-Mobile customer service is the second worst customer service in the industry. The worst customer service is A-t--e but T-Mobile is a close second. They Lie and deceive their customers and do not take responsibility or ownership in anything where they dropped the ball or LIED to their customers. They run promotions and giveaways to entice new and current customers into their stores only for them to find out they were LIED to and deceived. This is a weekly process that they call a marketing tool. I call Lack of Candor and shameful on behalf of the company and their CEO.

This company really cares about its customers. The service is somewhat reliable and best bang for the buck. Yes you can pay double for Verizon but why? They actually look for issues and try to fix them. The free home cellspot is a great idea and just made spotty service inside to full bars. Offering deeply discount phones is something that is building their customer base. Keep up the great work!

I have used AT&T for 13 years and their customer service was so slow and it would take me 30 minutes to even get someone to help me with my situation. I have never had a problem after switching to T-Mobile. They are so fast and they are available 24 hours to answer all your questions and concerns. I once called at 1 am and someone answered the call within 30 seconds. So impressed!!

Please do not go with this company. I was tricked into thinking I was on a soiled plan. My bill was suppose to include my phone and bill but I found out when I got ready to buy out my contract that even when I’m done with my contract my phone will still need to be paid off??? Like wtf. Why wasn’t I told this at the store I purchase this phone from. I set up a payment arrangement and got charge a $30+ Fee for what I don’t know stick with the big company. These people are full of hidden fees and tricks to get you out of more money. Keep in mind you don’t own your phone until your contract is up and you pay $300+ dollars to own the phone. Please don’t go to this company. Next month is my last month and my contract is up and I promise I’m leaving this company. It’s sad???

On December 16th, 2019. I opened up an account with T-Mobile because I was traveling overseas and needed the international plan. Prior to opening up the account I spoke to the online reps concerning the prices. They told me that it's $50/month for the international plan. I asked how much in total? They told me I would only be paying for the international plan since that's what I'm using. Fast forward in the T-Mobile store. I opened the account. My bill came to $120/month! I was angry because this wasn't what we discussed online. BTW, I had my own T-Mobile phone already. They only told me the price AFTER I signed all documents and gave my bank information. I cancelled the account the very minute they told me that nonsense.

Spotty service at times but overall good company good service. I've been with T-Mobile for over 20 years and a service always been steady wish the prices with lord voice cell phone service. No long term contracts no no misunderstanding of billing.

You can't beat their price and data usage policy. Since I started using them, coverage and customer service has improved over the past 3 years to my rating of Great. Cost effective coverage and support of voice, text, and data roaming worldwide. Zero complaints at this time. Well. Maybe I'd give them a 4 for their website design.

A terrible company and I’m switching back to Verizon. But they won’t unlock my phones to allow me to switch. They are holding me hostage instead of going ahead releasing phones to allow Verizon to port in.

Recently became an iPhone user. Researched all plans and went to the stores to clarify. T-Mobile was offering new iPhone to new customers (commercial every twenty minutes). Other carriers were offering free older model iPhone at the same time. My goal was to get lowest monthly plan. I signed with T-Mobile and got a free iPhone which turned out to be an iPhone 7. I qualified for 55 unlimited. The price was 55 a month 50 with autopay. I have now been getting calls from T-Mobile that my plan does not exist. The cost is actually $89 a month. I am now required to pay for free promotion phone at price I could have paid for new phone from other carriers at lower amount. According to their retention department there is also a data fee and unlimited means something else. I explained the plan I signed up for and they said it does not exist and it is too late to opt out of service and therefore their no contract claim is false.

They like most phone companies built plans for 4 people. If you have 3 you pay more. Why not just put the cost per line stop bundling like tv providers.

Where can I put a negative star rating. Where can I put a negative star rating? I love the Sprint phone, price isn't horrible, but the customer service representatives are the worst beings in the entire business. Even when they're 100% wrong the customer service representative evidently thinks it's money out of his pocket because he doesn't wanna hear it and can't possibly understand what you're saying because he doesn't listen to you because he is busy over speaking you louder and louder until no one can get anything done.

My ZTE Zmax Pro acted possessed randomly scrolling. Discussed manufacturer warranty and they refused. Many drop calls. 12 people spoke to me in 2 hours of talk-clarify-hold-can't help talk to... The LG STYLO 4 goes black screen when you send calls. All buttons disappear. I called LG and sent the 2nd bad phone in. LG was not made aware of the dark screen. T-Mobile sent me a broken new phone to replace a broken new phone. I'm furious!