T-Mobile Reviews

I probably shouldn't complain because this product is so cheap. I use it infrequently for my side business, but it needs to be reliable. Unfortunately, the payment model is a little shady and they deactivate your account WITH NO WARNING and no feedback until it's too late, so you need to be vigilant about checking your account status.

Just got back from a twenty-five day trip to Europe - Paris, Munich, Salzburg, and London. I have the T-Mobile 1 plan that claims unlimited texting and unlimited data. The texting worked fine, sometimes a bit slow when adding a photo to the text, but generally OK. Unfortunately, the “unlimited data” that T-Mobile claims was so slow and spotty that it was next to useless. I mostly tried to use their unlimited data for Google Maps.

While everyone is extremely nice... don’t fall for it. I switched from Sprint to T-Mobile in March. I had to pay off one phone with Sprint, pay the bill, and turn in 3 phones before I could activate with T-Mobile. T-Mobile stayed by 2 people that the Promotion was 150.00 gift card per line and I didn’t need to do anything else. Soooo, cards never came so I called. Now told that I had to submit my final bill, which I did but they have no record of, and that they never had a promotion like that. They now say I’m outside the 30 days to submit for the promotion. Each bill is different... never consistent. The service is ok but I don’t like false advertising and liars. Will be going elsewhere at the end of my contract.

For years I have had this company for my cellphone usage. Probably for 20 years. Last October I lost or accidentally misplaced my phone. I usually find it within 2-3 weeks and when I didn't I called to have them temporarily cancel my service until I found my phone. They told me they would and I would no longer receive any bills. Since I am partially blind I was trying to buy a new phone in a bright color so if it would get misplaced I would be able to see it, unlike the current one that is missing.

After trying out T-Mobile for a couple of years with countless dropped calls and virtually no reliable service I finally decided to get service from another provider. That was only the beginning of the debacle that ate up hours of my time attempting to call the correct person to cancel my account. Still, after my account was cancelled I was hit with an auto payment for the next month's service and after that was resolved I received one more bill for $0.33. That's fine, I guess I managed to make a single call after my service was cancelled?

When first signed contract with T-Mobile the sales people offered free tablets... They were not free and we had to pay for that mistake. Also they had a promotion where they were supposed to pay the cancellation fees from previous carrier... They never did. After two years finally I was able to get rid of these crooks and moved all my phone lines to Verizon and cancelled the account, they sent the final statement (big bill) which I gladly paid just to get rid of them and I thought that was it, I'm done!

I have spent thousands of dollars on phone upgrades (recommended by T-Mobile), New sim cards (also recommended by T-Mobile) the bills any hours upon hours of effort on my part to make a single cellular phone call. I have given this group many, many attempts to correct the issues. It has all to be told "well we don't know what to do". It is a tragedy of American innovation and business in general that allows this conflagration that the American public must withstand. Furthermore that they have the audacity to attempt and swallow another business for that "Purple Mans" vanity is an affront to every working person who has EVER existed. Stand as clear of this group of goons as you can, they destroy the very fabric of reasonable to fill the pockets of Purple Man and should be rendered to the dustbin of business extinctions.

This occurred in early 2018. At the time, T-Mobile offered a promotion to buy out existing phone plans when you migrated your lines. We decided to move our family plan from AT&T to T-Mobile and in exchange for this offer. When we signed the agreement, T Mobile applied the wrong promotion, which shorted us about $1,200. I understand that errors happen. When I called in, however, the agent told me that they can only apply a single promotion to each plan. In addition, T-Mobile would not be able to go back and change the applied promotion. I explain how T-Mobile promised a certain promotion. They said I would need to talk to another department.

16 year Customer. Calls dropped more and more over past years. Now all voice mails gone by forced change/update to T-Mobile visual voice mail. Leaving T-Mobile. Wonderful person helping me and checked all angles after about 1/2 hours on phone but no solution. T-Mobile admits having problems but no solution. T-Mobile basically says "screw you" customer by these actions let alone increasingly more dropped calls particularly during busy time so day. Clearly dropped calls are intentional. Direct to voice mail and then deleting all my voice mails. No compensation if any was enough. Loved T-Mobile for many years but clearly this company is no more. Still the best deal in Germany on a minute basis but not on a total package when in fact competitors allow fixed daily rate that give far better service. Sad and quite a hassle but leaving after 16 years and multiple lines.

When I spoke with a T-Mobile representative on May 31st I was calling to complain about my service for over a month now we have been dealing with. Service problems. Something about a tower being down in my area but it's not right and it's not fair we pay almost a $400 phone bill every month. We've been a customer for 19 years and if it was up to me I would leave this company ASAP. We can't use any of the apps on our phones, we can't make or receive any phone calls no texts, we can't use the internet. Yesterday I started a new job and I was going to my job shadow.

My wife and I switched to T-Mobile's prepaid plan after having a terrible experience with Xfinity Mobile. We had previously used T-Mobile's post-paid plan and been very happy. Under the new T-Mobile plan we setup autopay to renew our service. Twice now, our service has expired on the renewal date and our service was cutoff. In both cases I had to manually renew our service only to find out through our credit card bill that T-Mobile billed us 2x for the same transaction. The first time this happened I called T-Mobile and asked them to fix our autopay and refund us. They "fixed autopay" but said they couldn't refund us because they didn't see more than one charge.

T-Mobile suspended our phone and told us they did it because I had said that I didn’t want to activate my account to begin with. I have been a customer for 5 months, am on auto-pay, signed all the paperwork when I signed up. I have worked with 6 different reps who had me go to T-Mobile store to show my IDs. They didn’t have a working fax so told us to go next door to the UPS store to fax them and now I get told that the fax didn’t come from a T-Mobile store so we have to go to another store that has a fax.

I have been a T-Mobile customer since it was Voice Stream. I have had many phones over the years. Most of them Samsung. On all of them I could go to System Volume and eliminate the disgusting T-Mobile jingle. I recently upgraded to the LG G7 ThinQ. Nowhere on there can you silence the jingle. You pay hundreds of $$$ for a phone and you are told you cannot mute it. You can lower the volume when you turn it off. That is not a solution. Why should I keep a phone and stay with a company that thinks I need a annoying jingle. It has been a long time but maybe it is time to move on. Know AT&T would like me to switch.

I have been a T-Mobile customer for four years. Before taking a trip to Europe, I contacted T-Mobile about using my iPhone in France to call or text the United States. I made at least two long extensive call to T-Mobile to get all the details about 'Simply Global' and how it works. In addition I arranged to have faster data for two months for a charge. I was repeatedly told I could call the US and receive calls just as if I was in the US. Not true, a big piece of information was left out. I was not able to make calls or texts to US numbers from France. I tried many times and many ways and also tried to reach T-Mobile. No calls or texts worked. I also tried to use wifi calling but T-Mobile kept asking for my address and then deeming it 'Invalid Address."

I’ve been a T-mobile customer for 10 years. I brought my mother, boyfriend, and his mother over to the company in November. My boyfriend and his mother were with Verizon before. We are all on a group plan. Since my boyfriend got his Samsung S9, it has been nothing but problems. The phone drops calls, misses calls and doesn’t receive texts for hours after they are sent. He has complained and taken it into different stores with no resolution. No one else has had problem with service which leads me to think it was the phone. I went online to upgrade the phone, and when I went to process the trade in it told me I only needed to pay $220.

Service keep getting worse and worse, to the point I have to borrow someone's phone so I can make a phone call. I have called multiple times to T-Mobile to report the problems with the service and they just said I need to buy a new phone. Even the people around me with Cricket and Boost Mobile can used the phone with no problem and they are cheaper. They used to be a really good company with a very good service but now I won't recommend the company to nobody. Every time I called is just the same troubleshooting, turn the phone off turn the phone on. I don't even bother anymore to called. I already know the process.

T-Mobile will charge you for insurance 15 a month. However when you have a problem will send you Assurance and they will invent anything to not paid you. Used T-mobile for the service, they are improving, but don't use them to buy equipment or Insurance.

I called T-Mobile to close my account since me and my wife were switching to ATT. After confirmation that my account would be closed, I get the news that my account was never closed and that I owe them a balance on service that wasn't even used. They informed me that I need to go into a store and pay the balance. I go into the store a few days later and they have moved my account into collections stating that they can no longer do anything about the situation and I have to deal with the collection agency.

Every time I call them up I spend at least 10 minutes trying to explain my problem. What I am telling them is super simple and they just don't get what I am saying. Today I was trying to turn on Wifi Calling. And to do that it says you need to check the box on your profile called E911 (but mine is greyed out). I tried to explain this (it seems simple). But no, 15 minutes later she is still trying to explain that 911 is the number you use to call for emergency vehicles.

This is my experiences from a purchase or lease from a plan. I picked the monthly plans which was "unltd" data. Cost was $55 because I'm considered senior. I was very ill informed about additional charges which appeared on my online bill like how it went from $55 before tax to $70. They put add on calls to Canada and and Mexico which I didn't need and that was removed. And I know I have to pay taxes but to inflate to $70 a month so I added auto pay but that wasn't a huge help at all.

Switched to T-Mobile 3/20/19 after reviewing their "claims" of area coverage. THEIR ONLINE MAP LIES! Had service at our home but other parts of our area were ZERO where their map claimed their signal reached! Put up with this for 39 days and on the 32nd day we discovered my Wife had to have Open Heart surgery to repair/replace a Mitral valve so the extremely unreliable T-Mobile service was not acceptable and we switched to Cricket for about $10 more per month but now have reliable, area-wide service. T-Mobile is now trying to bill us for the full $70 Senior Plan monthly charge for the 9 days before we were forced to pay activation and SIM card charges to Cricket to switch. Guess what? They are getting 30% of that $70 bill and if they don't like it I'm writing my Congressman and the FCC about T-Mobile's lies.

T-Mobile has good deals but their coverage is terrible in my area. Always we have the "T-Mobile drop call" on every call. You can tell they have terrible coverage when even in their store in Port Orange FL you cannot get coverage...in a town with 100k people, no or very low signal. They have not improved their coverage and instead would rather rely on voice over wifi.

Trying to switch to T-Mobile was the stupidest thing I have ever done! I ordered a phone, set up an account, received the phone and where I live has no service. ( Which according to customer service there was service here) I sent the phone back, never used it but I am still receiving bills every month. The bill has gotten up to $395! I can't get it fixed! Everything is automated! I have tried to contact the CEO of T-MOBILE with no luck. Guess I will have to get a lawyer to stop it! I rated it with one star but it should be no stars.

Coming over from other cell provider which was so overpriced, I was keen to start fresh with T-mobile. It seemed like a amazing deal - start 2 new lines of service and getting a free iPhone XR on a monthly plan to be credited. After calling and not seeing credits I was told it takes 2 bill cycles for them to show. Ok fair enough, yet on month two no credits showed. I also realized I was charged a whole month of service on my first bill, despite having only had 10 days of service. They did refund the difference on that.

I am a struggling single parent that has just had a job change. It has caused me to fall behind several months with my payments therefore resulting in over $600 and restore all fees! I am almost back on my feet and made a payment arrangement with the customer service operator. My payment arrangements were from May 15 in the amount of $85 and then the second payment arrangement was May 21 for $334. I have told the operators I get paid every two weeks. There’s No way I will be able to make a payment that soon. But it is my only option to keep my services on. I state to them that they are setting me up for failure each time! I am only $88 shy of the payment arrangement and they still will not offer any more assistance so my services will be disconnected yet again therefore making my restore fees in the $700 range. I understand they have to do their job But just seems unfair for them to keep sticking the small people with these fees!

I have had T-Mobile for years and the service has been ok yet never has service at my parents and a few other places. Now I have moved to a home in the center of the city and NO SERVICE. On great days it might have one bar.. you can. You offer service yet no service in the central of the metropolitan area? They have done nothing about it after calling many times. (Not on a T-Mobile phone of course.) This is not my issue. Many others with T-Mobile have come over and have no service. Can't wait to switch.

I changed my cellphone service to T-Mobile in December, 2017, enabled auto pay. I wasn't able to create an account online, so I went to the local store. The clerk told me to go online in a day or two and create an account. I was never able to create an account. The first month when payment was due, the payment was never taken by T-Mobile, so I went back to the store and paid and was assured that the payment would be deducted from my bank each month. It took another month and another visit to the store to pay my bill. When I call, the robot says that auto pay is enabled and the payment will be taken at the beginning of the month. That worked for 3 months, and my phone service is disconnected and T-Mobile says they will insert a ticket for the fifth and final time. I just bought a year of phone service through Red Pocket.

I had to get a new sim card which was fine. It was converted that was fine... I was told a week later that I could set up a new account and nothing would be changed fine... Since 2 weeks ago I've had to call this company 3 times and they were not helpful at all. My old account was deactivated and the email address I have apparently is still in use with my old account which they keep looking up.

I purchased a Galaxy S10 after being offered a deal by T-Mobile's sales department through its app. I went to a local T-Mobile store and was sold the device according to their offer. I was told that I would have to wait for the agreement to process and it would show on my regular bill in the next cycle. After that did not happen and multiple calls to T-Mobile, I was told that my purchase will not qualify for the sale. I am now forced to overpay for the phone or send it back to them and incur any fees they want to charge. It is hard to understand how T-Mobile could treat me like this after a decade of loyalty.

T-Mobile is a horrible company with unacceptable customer service. They will mislead, cheat, overcharge and lie to their customers, while assuring they’d take best care of you. I’ve been loyal customer of T-Mobile for 15 years, and have had enough of their lies, overcharges, I’ve been with them for 12 years, when they took away my unlimited data plan and substituted it with 2 GB data plan, no explanation. Nothing! Completely unacceptable! So they can force me into $70/month plan - $20/month higher than I’ve been paying for many years. Today was my last day with T-Mobile. I know… This should have happened way sooner. But it’s better late than never. I switched to Sprint and will be saving $45 per month! My plan is only $25 per month and has exact same features. Do not go to T-Mobile. Avoid by all cost. There are many companies out there that deserve your business! T-Mobile absolutely does not.

They over charged my card and will not release the money stating I have to wait one month? I received a call from a manager who stated it would be released in 48 hours but it has not, and they rude beyond comprehension.

My T-Mobile Military Business account is such a mess. Between Billing that is a disaster and iPhones that do not work (3d set) & totally incompetent call centers, there is no way to express what a horrid experience it is to deal with T-Mobile. No one can straighten out your billing, and I have 6 business lines. We were sold a "bad batch" of iPhone 7S+ that never worked from the day they came out of the box. We were told that our phones would be replaced at no cost, did not happen. We were told that the line we canceled would no longer be billed, I got 6 months credit instead of 1 year. I needed to upgrade the phone that does not work, got sent all over the company and had to keep explaining the issue. Needed to add 2 Apple Watches, don't really know if they did it. Still have phones that don't work, billing that is screwed up, and no answers after 4 hours on the phone with them. Do yourself a favor and pick ANY OTHER COMPANY.

Bad client service. They hold you hostage. They are supposed to help you but they are not willing to help even when they are the ones making the mistake, the supervisors have a superiority complex and treat you like dirt so disappointed.

I transferred eight lines to T-Mobile from AT&T for a better deal. I only swapped the sim card for one phone to test the service. It was terrible. In the Bellevue, WA, and Lynnwood, WA (Alderwood Mall) I was getting less the one KB of speed. It was so slow it's not even worth trying to use. I talked to the engineering guys at T-Mobile, and they said they had no outages and it must just be congestion.

DO NOT SWITCH TO T-MOBILE UNDER THEIR FREEDOM CARRIER, OR OUT OF THE RED BUYBACK SCAM. T-Mobile sent two specialized dealers to my shop to try to convince me to switch. Three hours later, with all sorts of promises on reimbursing our Verizon Bill/Phones and crediting our T-Mobile Account. We cave and sign up. Fast forward, and T-Mobile is charging me for my bill from the beginning instead of crediting our account. Spent hours on the phone with countless T-Mobile Experts and nobody knows how our account was set up by these dealers. Come to find out we had to submit a copy of our final bill from Verizon for our reimbursement. Took 3 weeks to come in.

I moved from Virginia to Fort Worth Texas. I’ve been with T-Mobile for for almost 14 years. They have weak signal here. When I called them and told them I no signals, they send me 2 signal boosters, they look like their grandma made it in her basement, these stupid things don’t work. They told me to install them apart from each other. I did. This ** don’t work. My phone bill is 203 a month and if I lose this stupid things I pay them $400.00. Don’t get T-Mobile if you are in Texas.

I had been a business, multi-line customer with T-Mobile for years. Last year I upgraded one cell phone by purchasing a refurbished Galaxy through Amazon. The phone had been locked by T-Mobile and included their device unlock app. When the device unlock app would not work, I brought it in to T-Mobile for help. The phone was not blacklisted, (i.e., there was no outstanding debt on the phone or the previous owner's account.). T-Mobile refused to unlock it because I was not the original owner. I was told, "that's the problem with buying a used phone." No, that's the problem with contracting with T-mobile. I just bought a new phone and picked a new carrier.

First of all I want to say I have been a loyal customer for 9 Years and I have never defaulted or had a late payment with them. So I went to a T-Mobile store on (5/4/19) to purchase some headphones for my brother because he's graduating on Saturday but they said that they changed the installment plan for accessories from 2 years to 1 year. Normally I would pay $17 or so but now it's $100 + taxes down. I called customers service that later that day and they said "it's so the customer has a lower monthly balance and SO THEY CAN UPGRADE SOONER." WTF!! If that's not greed I don't know what is!

Buyer beware on 'buy one get one free' promotions. T-Mobile fails to tell you that you are required to open and pay for a new line for 24 months or you will be charged for the so-called "free phone". They do not provide you with the full terms of the promotion and their salespersons are either misinformed or deliberately misleading.

They sent my bill to collections after three days! I cannot believe how horrible the customer service is. I closed my account April 16th largely because I hate dealing with the call center in the Philippines. The English is bad and they make way too many mistakes. I was also promised free roaming only to discover T-Mobile roaming is horrible and the phone doesn't work in many places. I received my bill on April 30th. On May 4th I called T-Mobile to pay the bill but the Filipino staff refused to help me if I didn't know my pin (which I forgot a long time ago).

My phones is unable to answer certain phone numbers. T-Mobile or Samsung could not figure out the problem. They tried troubleshooting and replacing the phone but there was no success. I've been with T-Mobile for 13 years without any issue. I tried to upgrade to solve the problem but one I can't trade in the phone that doesn't work because I would have to pay for a phone I received free through a promotion for Samsung S9. I was not offered any discounts or credits for my inconvenience. Now I am stuck with a phone that is unable to receive calls from other providers.

Signal coverage in city area is fine, however when I travel close to lake or mountains, signal lost rapidly. I have to use phone from other carrier to provide GPS guidance. As royal customer, I still upgrade my phone at the end Feb. to latest Samsung Galaxy S10 in the store (1007 South Rand Rd., IL). The store promised $150 trade-in from old phone which they have accepted in good condition. But I only got $5 so far. What a liar! I have contacted the store 5 times, call center 4 times. They told me will fix it in another 3 weeks. I am so disappointed. When I puchased S10, salesman tricked me. Purchased unwanted items with the phone and told me they are free. Actually, they are not free at all. Be very careful when you shopping in T-mobile. I don't think good business can last too long without good credit.

Please read! Horrible company! I was told by corporate that they bought Sprint, who I have been with over 10 years. That Sprint was going out of business and I needed to switch. I go into the store in Gallatin, TN which no one knew what they were doing. I was told it would be no problem, no fees and no hassle. Well, I should have walked away. They hooked up one line with the others to be hooked up in two days.

I've been with T-Mobile for 4 years and I am going to switch now. They don't care about their customers at all! In the last few months, I had a few problems with T-Mobile and I had to call their customer service every 2 days, NEVER had a call back once they promised. I had to chase them down and every time someone would say "It will take 1 hour to fix, we promise! If not, we will call you back!" And then nothing, I had to call them back again and again. I had at least 15 calls with different agents. Only when I went to T-Mobile store, my problem was fixed.

I will start by saying that if you ever have to send in a phone to T-Mobile for a replacement please make sure you take pictures of your device. I send back a "refurbished phone" that I got from them because it wasn't working properly and my screen went completely black (second time this happens) by the way! I receive an email stating that my phone had water damage and that it was cracked! So that my account was going to get charged $441 for it.

Eventually they fixed this. It took 5 days.

I decided to switch from Verizon to T-Mobile. They told me they would pay my FINAL bill from Verizon. When I paid the bill I tried to send it to T-Mobile It DIDN'T work so I called them. The guy told me "that is wrong. We DO NOT PAY for the final bill." THIS IS FALSE ADVERTISING to persuade people to switch. My relationship with T-Mobile is done. I cannot work with a company that LIES to its customers.

I was a happy and loyal T-Mobile customer for about 6 years with 10 lines on account. However once I decided to disconnect the lines, I informed the same to them way before my billing cycle which was supposed to end 20th Feb-2019. They assured me it will be cancelled on 20th-Feb-2019 and as I was paying bills on prepay bases, the payment I made on Jan 30th was covering everything until 20-Feb-2019. To my surprise I receive an online email about bill on 26th Feb, I called T-Mobile and the representative said there was an error from T-Mobile technical sis. Sees the note but he will stick to the thing that as lines got cancelled on 26th I owe them. Now why should I pay for T-Mobile tech error. They can keep billing me for all I know. This is regarding account associated with **, in case someone from T-mobile happens to read this. For all users beware of tactics of saying tech error and then making you responsible for payments.

Have call several time on: +49 800 5726252, +49 800 3302202, +49 800 3301080. I have chat several time, but I did not receive any answer on my question. I have been transferred many times from one person to another, and I have been waiting for more than 30 min on the phone. I have wrote several emails, but I did not receive any reply from them for more than a week.

In Jan 2019 we elected to switch from AT&T to T-Mobile at the deal that was offered to us by their salesperson. When the time came for us to obtain our rebates for the 4 phones we traded in, $1800, we received only $750. After much back and forth with the store and online support, it turns out that the salesperson did these things to get us to sign with no intention of the company following through on her promises. Now she claims to have no memory of our account. Odd because just one week ago she was very clear. In the presence of us and her boss, she did not speak, she said she didn’t know what we were referring to. You make the guess at what kind of scam they and she are playing. T-Mobile refuses to honor her guarantees and we are out $1,100. Buyer beware.

This is the poorest store experience I've ever had. It would be dangerous to use T-Mobile if you ever need your phone for any kind of emergency service. T-Mobile service would might not be reliable if your child was in an accident or your parent or grandparent had a cardiac event. I recommend any other reliable service such as Verizon and most other service and product providers. The Reston, VA 1837 Fountain Drive store is only available to sell products. The manager at that store, **, is unable to do the simplest maintenance or provide even the simplest information on T-Mobile services or products. Not only is there no customer service, the products are overpriced and of very poor quality. Three or four people work in the store but only ** is able to answer even very simple questions.

T-Mobile has the most deceitful practices, bad signal, I lost many assignments as a result of not getting the message and voice messages on time, would get my texts after 2 days and when called about it, they don't seem to care at all. I can write a book on how bad this company is. I had auto pay and they kept charging me for insurance coverage even after I cancelled over the phone, inside store. Some reps didn't even save the notes that I called.

Be careful, they will block your cell phone even when you pay off everything, and you decide to go to another company. They do this, to force you to go back with them. This happened to me. When I move for another company.

I have had T-Mobile for several years because they made it impossible to switch. Made me pay for a phone I couldn't use because they refused to take a cracked phone back without making me pay to replace the whole phone. That was with the iPhone 7. Now I Have an iPhone 10S Max and my screen protector cracked. I go to replace it and there is no one in the entirety of Fort Worth who has the screen I need and that if it's not the same screen I can't get my guaranteed replacement. I asked them if there was any stipulations or requirements to get the screen replaced at time of purchase and they said no. Now I've had to wait a few days for their shipments to get there just to see if they will have something in stock for me.

Before signing any agreement with T-Mobile, make sure you are aware that should you decide to change carriers, they will lock your phone. Doesn't matter if your phone is paid for. Doesn't matter if your account is current. Should you decide to change carriers, understand that it may take several days before they decide you can use your phone again. Evidently, if you've ever used their service, they think they own your phone. Should you call their customer service, they'll put you on the phone with an arrogant condescending jerk. My advice is to think twice. There are plenty of other options available.

I have been a customer of T-Mobile for one reason, and one reason alone: I need roaming data and SMS because I travel abroad frequently and for longer periods. It has worked relatively well for years, however, this December I left the US for Asia, and I was simply blocked by T-Mobile for the duration of my trip! The moment I landed in China for my transfer flight further I opened my phone and it did not work. At first I thought it was the Chinese airport that did not allow phones for security reasons or something, but when I still could not get network at my final destination (Bangkok, not exactly a remote and uncovered area!), I called T-Mobile, and from then on I spent almost a week calling them for hours at a time.

I was a customer for 13 years. I don't know why I stayed with them so long. The service was terrible. I complained so many times and was told just to keep requesting a tower in my area. Which never got built. Over the years the service just got worse and worse. My plan got changed several times without my knowledge and of course every time that I tried to have them fix it, they couldn't because the plan didn't exist anymore and I would have to pay more for less.

It's very upsetting that T-Mobile's voice activated system is programmed to advise customers of due dates, upcoming payments, past due payments, make payment arrangements, take payment information, and make payments. But for some reason the system can't be programmed to give a customer a due date to advise when their services will be suspended for non-payment so that customer can make arrangements to avoid the $20/ per line service suspension fee. T-Mobile claims to care soooo much about their customers, but they just can't seem to care enough to enable their customers to avoid their overpriced suspension fee. T-Mobile's representatives go into a long introduction and ending per call thanking a customer for being such a valued customer, but on the backend they are deliberately withholding a piece of valuable information in an attempt to unscrupulously make money and overcharge their customers.

For more than a year I have been experiencing really bad service with T-Mobile. I can't make calls when I want to. My calls are not being received. My text messages are delayed. When I call T-Mobile they always troubleshoot & then transfer me to technical support. The problem is never found or resolved. At the end all they say is everything looks like it's working fine on our end. We can't explain or see what is going on. I have heard from upgrading towers, to getting my own cell spot, my own tower at home... Nothing helps or works....Terrible service.

Got basic service from T-Mobile. Voice-only. Prepaid. I think they had expectations I would upgrade because over time, voice-only prepaid has LOST functionality. They removed the ability to manage phones via Windows, removed the ability to check voicemail via Windows, and made it harder to interact with chat support, setup extreme wait times for responses from 1st level that are at best, canned and at worst, just wrong. They have been unable to support a phone that I was told could be unlocked and they make changes to their business method that actually make it difficult to find your balance and pay your bill? A lot of the degradation seems to correspond with the time since they were bought by Sprint. I think this is one of those cases of "buy it and burn it down."

My friend's Facebook account accidentally got deleted and with my help, we just couldn't get it back. So we called T-Mobile for Facebook's number. They gave it to us, or so we thought. We called and they informed us that his account had been compromised and that some hacker was using his information on the dark web. The ONLY thing he could do would be to let them, Facebook, take over from there. But there would be a fee. For a 1 year protection plan it would cost him $199.44, for 5 years, $499.99, and for a lifetime of protection, $799.99. I told the man I would talk it over with my friend and we would decide what to do from there.

Chat support simply doesn't respond for 10 minutes. Want phone support instead, and you're abroad? Hah! You MUST call from your TMob phone, they will not take a call from any other phone. And if your TMob phone doesn't work, and that's why you need support? Well, that's your problem now, isn't it? You can fly home and walk your way to the nearest store location. Good luck! So, you will not have any support.

Around the 19-20 of March I contacted T-Mobile about changing my cell phone from AT&T mainly because I could save about $75-$80 per month. 2 days later I received my 3 new phones but did not like 1 of the phones so I requested a trade, which was not a problem. The replacement phone was sent out to my PO Box, which I was told that T-Mobile never sends phones through USPS. About a 10 day later I contacted customer service to get an update on the location of the phone and 2 different times I was told "we do not know where the phone is." They sent another phone out and 14 days after the replacement phone was ordered I received 2 new phones, in which I sent one back.

I have been with T-Mobile prepaid for 15 years in NY. Back in 2004-2006 they were probably the best wireless company in terms of customer service, trying to get market share and brand recognition. Their signal reception and network coverage was rated as average to pretty good, up until about 2012-2014 probably. Since then, both customer service and product/wireless service have fallen off a cliff.

I have 3 phones with Sprint, no real issues until I moved to an area where they have no towers close enough to be able to use their services. I have spoken to technical support multiple times & there is no way to resolve the problem. I have no choice, except to switch to a different mobile service provider. My problem is in getting any response on getting early cancellation fees waived on the facts there is no way to continue service with Sprint as there is no service in my new home town. I would have to pay $900 in penalties if I return the 3 phones & over $2000 if I choose to keep the 3 phones. This is a real inconvenience as I have no other options than switching service providers. This no service in my area has been a real trial since my phone is used for everything from work to paying my bills.

Stay away from T-Mobile or you'll feel sorry. They don't care about their customers. So far I haven't seen such a bad customer relation office. They don't solve any problems. They only say some regular/classic things.

In the last couple months their poor service deteriorated even more. Did renew for a couple more months, based on the T Mobile clerk telling me they were installing updated towers, and service would be better than before in early April. What a lie. For the last two weeks, unable to make or receive a phone call, send text with picture, and had to go into the street, to try to get one bar. Cancelled and asked for money back because they could not provide service they were taking bucks for. They refused to refund anything, even though they could or would not provide even basic service. Smells like fraud. Has anyone contacted the FCC or Attorneys general for their state on potential fraud charges? Taking money for promised services or goods, and not delivering, is a crime.

I initially changed to T-Mobile because of their cheap plan to travel internationally. On that note, the company did have a good package and even though I was without service for couple of days (nobody knew why?!?) the price was very good. That being said, that’s the only positive thing I have to say about this company. I switched companies in November, lead by the international package and a promotion where I would buy an iPhone and would get also the iPad. Well, not only I did not receive the iPad on time before I had to travel out of the country, I just never received it! After hours spend with T-Mobile, several complaints and a lot of headache, my package was lost by UPS. An associate then told me to cancel the delivery from UPS so they could make any necessary changes in their end. Well it turned out, they couldn’t. The iPad got returned and I ended up with no iPad.

T-Mobile is comprised off the biggest liars and thieves on the planet. Believe the stories. If I was told that T-Mobile was actually a front for the Devil, and made most of its money dealing in human trafficking, forced child labor, and supplying illegal weapons to third world dictators, I would completely believe it. Signed up for 2-for-1 special in Fall of 2018. The Offer stated you had to turn in your old phone first. Five days in and there is a major security breach...10% of T-Mobile's customer accounts get hacked, including mine. I was forced to stay with them because my wife's old phone was now on a boat headed to Nigeria along with 5 year old American Baseball jerseys. As stated by others, their cellular coverage is terrible; bordering on comedic. But my biggest complaint is their corporate policy. I've going to itemize everything for the sake of simplicity:

I have been a customer of T-Mobile for nearly twenty years. The customer service was never great, but when I switched to Sprint to take advantage of the free year I learned what truly bad customer service looks like. I was originally told my phone was unlocked, but after porting to Sprint it turned out it wasn't. I called T-Mobile repeatedly and over the course of two days, with a non-working phone, I was given conflicting information, misinformation and in the end it will likely be a full four days until my phone is unlocked. With other carriers offering great deals, better than T-Mobile, there is no reason to settle for appalling service. Do yourself a favor and look elsewhere for your phone service provider.

I have been a customer of T-Mobile for about 15+ years. My son recently started working for Verizon and switched us all over to Verizon for the discount benefits. I really had no other reason for leaving T-Mobile except for the fact my son wanted to pay for our phone service. This was the beginning of my nightmare. We had our numbers ported over to Verizon 3 days into the new billing cycle at the end of January. I should have received a paper bill for the December to January cycle around the beginning of February. I never received my bill instead I received a past due notice near the end of February.

I signed up for T-Mobile in February 2019, I gave them my debit card for easier payment. The next day I canceled my service. I went to the T mobile store and they said everything was canceled as I had never received a phone/or sim card yet. 3 weeks later I get a bill for $4.66, I tried calling T-Mobile and they stated we cannot help you unless you have you PIN (I could not remember it) I had an account number but no PIN. I went back to the original store that I had signed up with and they gave me a number to call.

I have made several attempts to get these issues resolved and has not had any luck in light of the fact that the T-Mobile Experts are not honest and I continue getting the runaround. None of the changes are made to the account. Right now, this is my last alternative to get my account rectified. First, when I took full responsibility of the account T-Mobile incorrectly spelled my name which I had no access to the account and I had to wait weeks in order to set up an online account. After several calls, I went into the Southfield T-Mobile and provided my identification and was informed my name has been updated and well at least I thought the information updated. I’m still not shown as the primary account holder also, when I sign into my T-Mobile app the name Latricia is still showing on my account.

Paying for Apple Care which is protection 360 at 14$ a month for coverage that supposedly covers screen damage repair up to 2 times for 29$ at the Apple store. Being denied at the apple store 2 times stating that I don’t have coverage and can not get my screen fixed because of T-Mobiles changes to insurance. Got the run around from apple care to T-Mobile to assurance back to back. Was told would receive a call back from a supervisor and never did receive a call with a resolution for 4 days. Each time I called they told me they would have the supervisor call me back tomorrow with an answer. By far the worst experience just to get my screen fixed for 5months and still nothing. Ready to just cancel!!!

Ladies & Gentleman, Do not ever ever deal with T-Mobile in general, however, if something still made you interested and that hopeless journey, certainly and by all means do not borrow anything from them (i.e. devices to improve cell signal reception in your living place). That’s what typically being offered whenever you report weak reception at home, which is quite common to T-Mobile. Rather than invest into better network coverage they do it like that. I haven’t done any studies to see how many other people affected with the similar story, but I am sure I am not alone with this.

The definition of a scammer! Scammer- a person who commits fraud or participates in a dishonest scheme. I went to T-Mobile in Merrillville, IN at the beginning of the month. I put 600 down on an iPhone XR. I was told by the scammer Mike that my monthly bill was going to be 77$. However when I saw my first bill it was 97 and some change. I set up an arrangement for April 4th to get a little more time to see why the hell my bill was 97$. They sent a confirmation of the arrangement and still charged me the 97$ when I made the arrangement. So now I'm fighting with my bank to get my money back. T-Mobile denied my refund amount and are not trying to resolve the matter. I'm calling corporate, because somebody's gonna give me my damn money back! T-MOBILE NO MORE!!!

Assurant is the company contracted to cover T-Mobile account users. I'm going on 5 days without a phone, and after researching reviews I'm one of many with identical interactions with Assurant. My service with T-Mobile has been adequate, not exceptional, however as a 1099 employee my phone is very important to my ability to provide financially and keep my customer base informed of high priority activities.

I have been a T-Mobile Customer for a very long time all the way back to when a was one of the last pay as you go customers. When I started a family I went to their family plan. After many years the began to lose my cash payments and I have had to make double payments to keep my service on. Just two days ago I made a payment and it was lost again. I was told it was up to me a Cancer patient to find the payment or my service would be suspended. This was the last straw. I told them I could not come up with another payment and they did not care. If a store loses your payment your account should be on hold until it is found. With no phone now I cant call my doctor or loved ones when my health fails. Shame on T-Mobile and you know who I am.

I have been with T-Mobile for several years. Service has gone downhill my phone acquired a virus which is difficult to erase. The virus will not allow me to click on g-mail. I spoke with the company IT dept. I was informed that it was a quick fix but only store personnel can fix it. I went to a T-Mobile store and was informed they will not fix it. That it can not be fixed except for erasing the entire memory. And would not tell me how to save important info on to another computer. Further they do not help-the IT dept online should help. In the past I have been hacked with someone who went into the data system. I have asked for a new phone and was informed I could pay full price. The service provided is not effective and way below par.

Short version: I had T-mobile for 10 years. Moved in with my girlfriend (wife now) who has AT&T so I joined her plan/account. I cancelled service, ported over, all paid up and up and running with AT&T and sure enough, bill comes in the mail from T-Mobile for some ridiculous amount, 2 months payments, $58 each for a total of $116.00. I contact them and begin to get the runaround and threats of a collection agency. Years later now another collection agency sends me an insulting letter telling me how great of a deal they’re offering me. Pay $69.00 and the rest will go away.

They have always been helpful when having a problem. Always get it solved. I will eventually get a smart phone but when I do go to the T-Mobile store they never pressure me about changing phones. They also explain the use of all the apps.

I have been with T-Mobile for over ten years. Every year, I have gotten dependable, friendly service, with no issues thus far. The price is reasonable and the store I go to always has excellent customer service agents.

I have had one to zero bars of service with T-Mobile for years and have complained to customer service countless times. Each time I called to complain they said they know about the problem in my area and have an upgrade scheduled. I notified the agent that I would be quitting T-Mobile if the problem wasn't resolved. They promised the problem would be fixed in a few days to a week.

I'm being sent a random person's account details and information to my email address. I contacted T-Mobile to ask them to remove my email address from this random person's account and they wouldn't. I went through 7 people and none of them could help. Subsequently I'm still receiving someone's private and personal information, which is annoying for me and a breach of privacy for the other person. T-Mobile should have a policy and procedure in place to solve these data breaches.

I was with T-Mobile for over 10 years. Towards the end T-Mobile could not give me a plan offer for two that could beat competitors as I was unable to keep up with my plan due to a auto accident I was in. I fell behind 2 payments. I called T-Mobile to pay both payments and my equipment off. Come to find out T-Mobile canceled my acct and sent to collections without notice 3 days prior to my call to them. I paid my back pay and my equipment same day to collections. Since February 2019 and now it is March 20, 2019 and I still can't use my device. T-Mobile keeps giving me the run around between them. Collections and Samsung. They keep telling me I will receive a email with unlock code and instructions. It is now going on a month with daily calls and lies and my phone is still not unlocked. They don't care about their customers.

Lie #1 First we go in to sign up for the veteran plan. We were told it cost more than what the internet stated. After a small standoff and we were getting ready to leave. The rep said the plan we wanted was available. It just didn't have that strong of a hotspot and this is why she suggested the other plan. We finally get through this mess, the rep hands me the iPad to start signing up, it isn't even our phone numbers, she comes up with some excuse, hands us off to someone else and stated, "I don't make any money past this point" and then went to lunch! An hour half later we are finally finished. I receive our 1st invoice statement. It says our monthly charges are $270 not the $100 per month we signed up for.

It's so frustrating that I was maintaining an account with T-Mobile and there was one iPhone which I took responsibility by mistake and lately I realized it (between I called them more than 4 times to make this request) and other person to take it back (she called more than 4 times to get it back), she called T-Mobile and they said it will be done in 5 business days. Since then I didn't receive any bill on my line and I thought it's done completely. I moved to my home country and cleared all my bills. After 6 months the address where I lived got a mail saying, "Your account is in collections." I'm so frustrated that I called them and they said, "It's in collections. We cannot do anything for now." I've no option other than calling collections and it's all because of T-Mobile. Never ever recommend T-Mobile to my friends.

After 5 years with T-Mobile I switched to a different carrier and a new phone (and a new phone number) after learning that T-Mobile executives spent hotel nights at Trump International Hotel and spent $195 million in such charges in order to bribe Trump's administration to approve their merger with Sprint. When I called to verify I canceled the account the tech told me I had to pay for the March statement even if I had not used the old phone at all since March 8th. Well I paid it just to get out of the contract. All I really needed was a flip phone with camera as it turned out, after paying $300 for a smartphone which was little more than an albatross. I got spam calls and text messages from people I did not even know. I put the old number on the do-not-call list and the spammers ignored that. So now I have a new number and a better phone, and I pay half what I used to per month. Goodbye T-Mobile. Don't let the door hit you on the way out.

I don't usually write review but I can't let go of this one. I was on prepaid for T-Mobile paying close to $90 for two lines until I switched to Sprint for $100 five lines. Few days ago I received collection bill saying I owe them $101+. Called T-Mobile and asking for explanation and wasn't given anything reasonable. I was on prepaid before with different providers and this never happened. Prepaid is no contract and can be terminated anytime. I was so disappointed. I was told they couldn't do anything anymore since this is already on collection. I work hard for my money and this is robbery. You sucked T-Mobile.

I have been a T-Mobile customer for many years. I love the cellular service and I have 6 personal devices that I pay a monthly bill for. I actually believe it is the best cellular service available. As for their customer service, well that's an entirely different matter. T-Mobile customer service is the second worst customer service in the industry. The worst customer service is A-t--e but T-Mobile is a close second. They Lie and deceive their customers and do not take responsibility or ownership in anything where they dropped the ball or LIED to their customers. They run promotions and giveaways to entice new and current customers into their stores only for them to find out they were LIED to and deceived. This is a weekly process that they call a marketing tool. I call Lack of Candor and shameful on behalf of the company and their CEO.

This company really cares about its customers. The service is somewhat reliable and best bang for the buck. Yes you can pay double for Verizon but why? They actually look for issues and try to fix them. The free home cellspot is a great idea and just made spotty service inside to full bars. Offering deeply discount phones is something that is building their customer base. Keep up the great work!

I have used AT&T for 13 years and their customer service was so slow and it would take me 30 minutes to even get someone to help me with my situation. I have never had a problem after switching to T-Mobile. They are so fast and they are available 24 hours to answer all your questions and concerns. I once called at 1 am and someone answered the call within 30 seconds. So impressed!!

Please do not go with this company. I was tricked into thinking I was on a soiled plan. My bill was suppose to include my phone and bill but I found out when I got ready to buy out my contract that even when I’m done with my contract my phone will still need to be paid off??? Like wtf. Why wasn’t I told this at the store I purchase this phone from. I set up a payment arrangement and got charge a $30+ Fee for what I don’t know stick with the big company. These people are full of hidden fees and tricks to get you out of more money. Keep in mind you don’t own your phone until your contract is up and you pay $300+ dollars to own the phone. Please don’t go to this company. Next month is my last month and my contract is up and I promise I’m leaving this company. It’s sad???

On December 16th, 2019. I opened up an account with T-Mobile because I was traveling overseas and needed the international plan. Prior to opening up the account I spoke to the online reps concerning the prices. They told me that it's $50/month for the international plan. I asked how much in total? They told me I would only be paying for the international plan since that's what I'm using. Fast forward in the T-Mobile store. I opened the account. My bill came to $120/month! I was angry because this wasn't what we discussed online. BTW, I had my own T-Mobile phone already. They only told me the price AFTER I signed all documents and gave my bank information. I cancelled the account the very minute they told me that nonsense.

Spotty service at times but overall good company good service. I've been with T-Mobile for over 20 years and a service always been steady wish the prices with lord voice cell phone service. No long term contracts no no misunderstanding of billing.

You can't beat their price and data usage policy. Since I started using them, coverage and customer service has improved over the past 3 years to my rating of Great. Cost effective coverage and support of voice, text, and data roaming worldwide. Zero complaints at this time. Well. Maybe I'd give them a 4 for their website design.

A terrible company and I’m switching back to Verizon. But they won’t unlock my phones to allow me to switch. They are holding me hostage instead of going ahead releasing phones to allow Verizon to port in.

Recently became an iPhone user. Researched all plans and went to the stores to clarify. T-Mobile was offering new iPhone to new customers (commercial every twenty minutes). Other carriers were offering free older model iPhone at the same time. My goal was to get lowest monthly plan. I signed with T-Mobile and got a free iPhone which turned out to be an iPhone 7. I qualified for 55 unlimited. The price was 55 a month 50 with autopay. I have now been getting calls from T-Mobile that my plan does not exist. The cost is actually $89 a month. I am now required to pay for free promotion phone at price I could have paid for new phone from other carriers at lower amount. According to their retention department there is also a data fee and unlimited means something else. I explained the plan I signed up for and they said it does not exist and it is too late to opt out of service and therefore their no contract claim is false.

They like most phone companies built plans for 4 people. If you have 3 you pay more. Why not just put the cost per line stop bundling like tv providers.

Where can I put a negative star rating. Where can I put a negative star rating? I love the Sprint phone, price isn't horrible, but the customer service representatives are the worst beings in the entire business. Even when they're 100% wrong the customer service representative evidently thinks it's money out of his pocket because he doesn't wanna hear it and can't possibly understand what you're saying because he doesn't listen to you because he is busy over speaking you louder and louder until no one can get anything done.

My ZTE Zmax Pro acted possessed randomly scrolling. Discussed manufacturer warranty and they refused. Many drop calls. 12 people spoke to me in 2 hours of talk-clarify-hold-can't help talk to... The LG STYLO 4 goes black screen when you send calls. All buttons disappear. I called LG and sent the 2nd bad phone in. LG was not made aware of the dark screen. T-Mobile sent me a broken new phone to replace a broken new phone. I'm furious!

NEVER EVER trust them to buy a phone with their stupid trade in promotions! You will never heard back from them. I trade in an iPhone for a new iPhone XR, they never gave me credit for that phone I sent them. Contacting them several times they do not have an answer.

Don’t believe a word they say about paying off your current contract!!! They make you practically give an arm and a leg, tell you they have everything they need and you’ll get an answer in 45 days. Conveniently for them, that puts you outside the 90 submit timeframe and then they claim they were missing information from you so now you’re not eligible. TOTAL SCAM!!!

I switched to T-Mobile because of the promise of Good service. They promised to buy my phones, and promised to buy out Verizon, and pay me to switch. Their service was terrible. The phones did not work in most areas around southeast Ohio and my son took his phone across the country to California and had poor to no service most of the time. They stole our Verizon phones and never paid me. They did not pay us to switch. When we left and went back to Verizon, they made up charges; like stating that I did not return their phone, even though I have tracking information to prove that I did return it. They have harassed me for over a year and even turned me in to collections, which I then had to prove that I did nothing wrong to fix my credit. T-Mobile is a terrible company. Don't trust anything they promise to you.

If I could give 0 stars I would. I rarely get irked enough to write a review for anything. They are going to shut off my current line because I've been in roaming range " too much." I live in Maine, an area with limited T-Mobile service, and as such I almost never use data. I only use WiFi, unfortunately the few text messages I send when not on WiFi seem to be enough for them to threaten to shut off my line.

I was a T-Mobile consumer for over 10 years, it was my first phone plan! I used the services in college because it was affordable, although I had bad service: drop calls, and no service in certain areas in Upstate NY. Now in NYC the service is worst and just not worth it!

It all started with the preorder of the Galaxy S10 Plus. Went in store and placed an order for the black and pink one, my wife made sure and asked the gentleman if it's available in that color and he assured us it is. He claimed it would be available for pick up on the day before release or day of. So after not receiving any email on tracking which was promised we decided to call customer service. They had told us that the link is backordered till March 19th and my phone won't ship out without hers. So our preorders dont come out of the store stock in which we placed the order, so whoever just walks off the street randomly will get one and not the preorder people. After a dozen calls and 1 rude gal we still got nowhere and no one cared.

Since December 13, 2014, I have been a T-Mobile customer. First on my brother's account and then on my own account (by the way, they never counted the three years I had been with them when I had to open a new account under my name). Nine days ago, I requested to unlock my phone because I will be traveling and I need a phone that works with any provider. I made my request on March 1, of course I paid all my equipment and accessory balances first. The agent who attended my request told me to wait from 24 to 72 hours to receive an e-mail informing me about the next steps. After waiting for the 72 hours, in fact, more than 72 hours, on day five I called again. The agent said that he will take care of my ASAP request. He tried to find out if my request was done. Then he said, "I am sending you a text with the instructions to unlock, but wait until you get the e-mail from Apple stating that the device is unlocked." I wait two to three more days.

My wife and I switched from Verizon to save money. Found we don't get a signal at our house so then sent "Mini Tower". Got a signal until we were 50 ft away. Again spoke to reps both on phone and online, they said we needed to upgrade phones, so we did. That was no better. So it was back to talking to reps and supposedly engineers and we're told that the signal should be better NEXT YEAR since they putting in more towers. When we tried to return phones we were told we have them too long and no way to get our money back plus pay an additional $1100.00 for phones.

This company is the worst ever, took out a business plan and was given 3 cheap phones which hardly ever use, when taken out the plan was told if for any reason I need to cancel the service I will need to wait at least 5 months. Waited 4 months and now when I call customer service to cancel the account I am being told I need to pay for all the devices and I cannot return the devices. Customer Service (Andrew ID # **) told me I cannot do anything, basically, I got screwed and I have to take it. STAY VERY VERY VERY FAR AWAY FROM T-MOBILE. BY FAR THE WORST COMPANY EVER.

July of 2018 I relocated to Oregon. Was not able to get service in the Blue River area so dropped service with T-Mobile. The return equipment killed a never showed up. So took equipment to store for return. Would not accept equipment because I was no longer a customer. After numerous phone calls I finally was able to return equipment. T-Mobile meanwhile turned it in to collections. Called T-Mobile and they would talk to me since it was in collections. Called collections and they said contact T-Mobile about the equipment. Called T-Mobile again and they refused to talk with me.

Late Sunday 3/3/19 went to Deptford mall store, purchased 2 iPhones XR, 2 defender cases, 2 tempered glass screen protectors. Mind you on a senior plan. I can't see well, and felt a rough surface. Thought I could wipe it to get smooth, here it's cracking. Phoned T-Mobile store mngr Jim, said I should have purchased T-Mobile warranty. Meanwhile it's the screen protector that is to have a lifetime warranty. Then called 611 as Jim told me he cannot help. What a money-hungry horrible customer service, group. The original salesperson was very nice, and will try to speak to the dist. mngr on my behalf. MY ADVICE... DON'T BUY THE EXTRAS. This is outrageous. What happened to caring for others?

Called 3 times to get to level 2 tech support which is Indonesia. The Asians are hard to comprehend to troubleshoot an American phone networks. My issue is power button does not end and calls, both incoming and outgoing calls are dropped during a conversation. I always have 3 bars. 4G LTE does not work very well. Those ASIANS ARE HORRIBLE.

I've been with T-MOBILE for many years now and over the years their customer service sucks big time! I am not only talking about the over the phone services but also their in store employees. One never knows what the other is talking about! I was in a T-MOBILE store to do an transaction. Not only was I in the store but also online with a representative. After the transaction was done I left the store only to be told I wasn't allowed to do the transaction and I'm currently being charged for their fault! NOT ONE PERSON IN THE STORE OR OVER THE PHONE STATE THAT! It's been almost 2 years and I'm still dealing with the situation and their so called "Team Of Experts" are a joke. A company job isn't to drive its customers to the point of tears and feeling like they're going insane! So I've decided to leave T-MOBILE and search elsewhere.

Customer service is very worst, no response on time and they wont resolve the issues on time, network coverage is very poor most of the places will not have internet coverage and network. I recommend better use other networks inst of T-Mobile.

T-Mobile has the worst customer support in the industry. Wait times are way longer than other carriers, support staff can never do what they say they can do. Must speak to a supervisor, website support is difficult takes multiple tries. I overpaid my account asked for a refund they have NO way to send it to me. Keep in mind this is a multi-national company that make billions of dollars and still has the worst phone coverage in the country. As soon as I have my refund my family will be changing to another carrier. Regret every switching to this terrible company. Run don't walk away!!!

All I wanted to do was change the credit card connected to my T-Mobile account. I went to my local T-Mobile store for help because I have a difficult time using the T-Mobile website which is very confusing. At the store, the customer service representative was not able to change the credit card connected to my account. He said I had to do it myself online. The customer service representative handed me his tablet and the T-Mobile website rejected my email and password. Then it rejected my phone number and password.

I switched from Verizon to T-Mobile in January 2019. I was told that my Verizon account would be paid out in full. Well, that didn’t happen. Now I’m stuck with this piece of crap company and a Verizon bill. I called customer service and the rep Sholonda was very helpful, then called and spoke with a customer service rep with T-Mobile Freedom Carrier that was extreme rude. As soon as my contract ends I’m done with T-Mobile!!!

My daughter purchased a phone outright to connect to T-Mobile's service. She decided it wasn't any better or cheaper using the same benefits so she terminated it after just a few days. The representative she spoke to said it would be cancelled like she never had service because she had it less than 5 days, but would have to wait until after the 15th of the month when they charged my credit card to then request a refund. She received a bill like it was still connected so we called again. They said it would charge then credit back & it did. Then we receive another bill for $145 for the $70 that was credited plus a late fee and the next month's charges.

Why have insurance with this company. T-MOBILE says 100 deduct. And they say 249. Never use T-MOBILE again. The biggest crooks in the business. My previous encounter was 8 months long and finally they had to admit but they got you. Why do y'all not have forms for insurance.

I contacted T-Mobile representative regarding my son's phone only able to talk on phone via Bluetooth and not thru the handset. He could play his music fine and go on the internet however could not hear when answering the phone. He had just finished paying it off when this happened. After trying various troubleshooting updates, backups, reboots, the problem still existed. The representative stated that it sounded like a software issue and that since she felt that people are not told about the importance of extending warranties she would add on the extended warranty for $13 and initiate the process. I had asked her if it would be better to take it into the store and she stated that it would be better to mail it in so that I didn't get a hassle about the warranty.

I have been a T-Mobile customer for 25 years. Changed plans with them over the years. Been satisfied. But BEWARE - I recently changed plans within the system to get a better rate. It is so ridiculous that I will just give you the highlights of their incompetence. 3 weeks of going to T-Mobile store to accomplish a simple change. Managers asking T-Mobile employees if they had any training at all. More the a dozen calls all with promises that everything was Ok and it would start within a couple hours. (Every time it was a bold lie.)

They have a different answer every time you call or go the store. Mostly when when you call. They make it very difficult to get things accomplished. Very Time Consuming. They tell you to go to the store to change your plan. Then the store says they can't do it. You have to call. Then when you call, they can't do it because you are 2 days into the next cycle. Then you call them back at the end of the cycle and they say they can't do it over the phone you have to go to the store because you have to pay for another SIM card that is extra 25.00 than the T-Mobile SIM card you already have. TIME CONSUMING AND MONEY HUNGRY.

I switched from ATT to T-Mobile to save money. The honest open platform that they advertise is all lies. After I switched and lost all my ATT benefits. The T-Mobile service was terrible on 2 of my phones that they said would work fine. After dealing with tech support for over a month, they finally told me the phone were not compatible with T-Mobile service. Already stuck, I decided to get 1 of the phones replaced. The sales rep on the phone said that if I traded in my phone and carried service for 2 years that the new phone would be mine free and clear. Another 2 months waiting for the monthly credits to appear to no avail. Called again and this time they told me that I was stuck in a lease and basically lost my trade in. Now stuck with sketchy service and no phone. Worst mistake I ever made.

Tonight, I'm trying to cancel my T-Mobile service. (Their product is fine, but I don't need it anymore). Of course they don't allow you to cancel online. Something about "needing to verify your identity." Right. Meanwhile, after selecting the option for 'Discontinuing Service', I've been on hold for 25 minutes. Not a word from a person. No indication about wait time. No option to get a call back. I'm kinda starting to think this is a deliberate tactic. Wait out the caller who wants to cancel. Best case, I get tired of this, hang up, and don't cancel.

Do not switch to T-Mobile, it's a waste of your money! They are thieves and money hungry hyenas. We've been with them 1 month and switched to another reliable and reasonable carrier. T-Mobile internet is the slowest compared to all other companies, they overcharge you for international talk/text/roaming. While abroad their service is even worse due to roaming, internet is so slow you cannot rely on it. I had to use local wifi to use internet. After we switched they also charged us additional $180 for cancelling and switching to another carrier. Fees are different than our original bill and they couldn't provide me a written policy to prove they have the right to charge me for next billing cycle even though we'd cancelled. What's even more interesting our original charge was $135 for 2 lines. On their final bill it went up to $150 plus $30 additional fees for both lines, total of $180.

Don't trust T-Mobile after they abused taking money out of my account after being enrolled in auto PPO and took 3 months to fix and never received compensation. Cannot get my phone unlock even though I paid it off but because I purchased 2 new inhale and have not used my old phone it does not qualify to be unlocked. Very frustrated on how they treat local customers that have been active and in good standing for 20 years. I guess it's time we reach the end. I looked at Verizon who have better coverage and same plans as T-Mobile. Same cost. They also unlock your phone when you pay it off. Don't worry about it not being used, they appreciate their customers' purchases.

I called to ask about my uncovered claim. My account is prepaid so in my assumption, this was all handled in a separate department. Since I already exceeded my claim, I simply and politely asked whether it is possible that I can get a refund if I want to cancel the insurance. After 10 minute hold in silence, I was directed to the manager "Chris," just "Chris." He then explained to me the concept of insurance and how it works in a condescending voice. He took 10 minutes implying that I should be grateful for the service. Then he patronizing, asking if I plan to cancel the insurance service right now.

T-Mobile is one of the worst companies for customer service I have ever encountered. For instance, I bought my iPhone outright from a T-Mobile store, yet 18 months later it took FIVE phone calls to customer service to unlock my phone. T-Mobile had misregistered my iPhone serial number as a Verizon phone. Additionally, T-Mobile made me pay a last bill, even though I had shut down service, then turn around and said I had a $69.85 credit, which I was never properly refunded. When I call their Customer Service about the missing refund, T-Mobile was going to make me call Citibank to reissue the check (if T-Mobile had been willing to give me a credit to my credit card number, WHICH T-Mobile HAD ON RECORD, a check never would have been necessary). Horrible, incompetent customer service. Avoid T-Mobile!

Let the buyer beware of purchasing the phone insurance thru T-Mobile. I purchased a T-Mobile brand LGG3 phone. When I added it to my account, it included phone insurance. Today, my phone has a black screen. Sometimes the base screen will display but will fade to black. T-mobile will not honor their insurance, which I can document in effect since December 2017. When I asked for my money back, I was told that's it is their policy to give bill credit only. When I complained they hurried up and deducted 3 months insurance payments from my bill. I have filed a complaint with the FCC.

My issue is that they are charging me for things I NEVER used on my account. They had my monthly bill over $315 for 3 lines: 1 iPhone XS, 1 iPhone 7, and an outdated Windows phone... Tell me that's a FAIR PRICE! So after spending 2 hours on the phone with them in the TM store on a Saturday (day off work) I was able to get the billing dept Manager (now I realize he wasn't a manager) to agree to lowering my bill to $220/month (with dropping some features that I would never use, lol!).

T-Mobile customer service is horrible. They have no knowledge of anything. Their store representatives also claims that their customer service is horrible and T-Mobile does not provide any kind of access to the store managers and when you call to the customer service, they will ask you to go to the store. It took 3 hours for me to get my account activated and during this whole process they have kept my call from one representative to another representative. After spending 3 hours on phone, they misspelled my incorrect name and when I asked during the same call that the spelling of my name is incorrect, they asked me to go to the store to get it fixed.

T-Mobile could not unlock my phone despite it being paid off and 6 hours on the phone trying to correct it. I finally had to pay over 2k to switch to another carrier as T-Mobile had broken their contract by not unlocking my phone. I explained this to T-Mobile and they agree to discharge my balances still owed and that I owe nothing. I keep getting bills in the mail that I owe 76.00 and I keep calling them and they agree I don't owe anything, until today. I got another bill and now they are saying this is a valid charge despite being told I owe nothing twice, I asked to speak to a supervisor and was on hold for 10 minutes and then they hung up on me! It's like, "Hey you don't owe us anything." Then 3 months later, "Hey just kidding." This is **! I hate T-Mobile. It seemed I had to call them almost every month for some billing error or another for years. I finally switched to Verizon because of it.

The worst customer service ever. They hung up phones and shooting on customers. Lack of professionalism and respect from your agents. I faced a lot of technical issue and I understand that was an accident. But what I never expected is the lack of professionalism and respect from your agents, I'm requesting you to open a serious investigation about those beginners agent and to take disciplinary actions.

Well it never fails, epic failure on communicating to a customer about changes in your plan. My bill for one line was $56, underneath my nose T-Mobile changed it to $75.00 and forgets to let you know of the changes. Bad business to a customer of over 10 years! Looking into changing service provider! Not happy!

I’m on a cruise for 15 days with my family to Hawaii, I had cell service which I assumed was my 25 cents per minute international calling since I was in international waters. I did not receive a text notifying me what my rate was. I didn’t receive anything from the ship stating what the rate is. I made a phone call I thought was $40, the next morning nearly 24 hours later I get a text telling me my bill is at $973 and I need to call customer service to keep from having my phone turned off.

So I've been with Verizon for ten years. My wife and I moved to South Carolina and we could not get service so I called and they said they were very sorry and would let me out of my contract. I called T-Mobile and was told I would need to pay 545.00 upfront so I told them I would need to think about it. I call back the next day and now I'm told I would have to pay 1200.00 to open a account. Is this how they treat first time customers?

On January 4th, I brought my father into a T-Mobile store, and we spoke with a representative to add my father and mother-in-law onto my account. The associate had given my father and I a quote of $140 a month for the bill. A few days later after I had signed us up I received a bill for $250. Both my father and I went back into the store and asked why. Associate had no answer except to change accounts into my father’s name because of his military status and a quote of 170 was given to us then and tomorrow I am paying a bill for $204. Nobody knows what they’re doing there. Customer service specialists as giving me wrong information and even their manager tried to tell me that my bill is higher because I bought these phones in December which is false. I told the manager the conversation would end one of two ways either I would be happy or discontinuing service. I did not in the conversation on a happy note. I’m going to discontinue my service.

After speaking to someone on the phone at T-Mobile in August 2017, they took my $10 and sent me a SIM starter kit so I could install it into my existing phone before signing up for a plan. Today is 2-1-2019. The SIM card has an expiration date of 6-28-2019... BUT... What T-Mobile won't tell you is that you have 60 days to install it before it goes *poof*... Never mind that the card hasn't expired yet.

I signed up for the uncaring and forgot I had a lock on my crédit. My phones went dead four hours later. I scrambled to check the issue. They just closed their doors to me causing me a bunch of troubles. Up to that it was my fault. I got the proper documents and closed out the account. The uncaring then made me pay for a device but now won't unlock it so I can use it with my wife account. Basically they stole $221.00.

I just got off the phone with T-Mobile because yesterday I noticed my vmx were suddenly typed out i.e. visual voicemail. This is a service that last time this happened was $4/month/line and on at least 2 previous occasions, I discovered this months later (offered it for free then charged, etc.). I did NOT order the service yesterday, though they insist I did. Just another way to add to their bottom line to unsuspecting customers. I think state AG needs to look into bogus "services" not requested or authorized by customers of T-Mobile. I'll open a consumer affairs complaint since it continues to happen. Rep said I probably responded to one of their offers on the phone--I told her to stop T-Mobile from "offering" it without an invite. If someone wants to add a service, let them contact T-Mobile to set it up and quit trolling for more phony business.

The T-Mobile store in NorthPoint Mall, Alpharetta do not provide good customer service to their clients. I have been a very long time T-Mobile customer and when I went to upgrade my phone they did not mention any information about the Trade-in option. So not only did I pay off the phone that I had I bought a new one with no mention of the trade-in option, plus I bought a new one. Either the representatives have been instructed not to divulge this information or T-Mobile just wants their longtime customers to pay more. I am very unhappy with T-Mobile!

T-Mobile not only has horrible spotty coverage, but a horrible customer service/supervisor team working for them. And be sure to read ALL THE FINE PRINT, because if you ask they will lie to you. First, not telling customers their bills are not prorated when they end service midcycle is downright scammy. I only found this out 8 months after we stopped service. Your customer service reps and supervisors know nothing and it took me having to initially make numerous long waiting calls to try and fix the problem to me eventually having to talk to a debt collector to understand why I was being hounded for $147.

I have been a T-Mobile customer for several years. In the past year, I have endured the worst experience with this company. My phone was not working properly and I submitted a request for another phone as it was under warranty and I confirmed this with T-Mobile. When I went to pick up the replacement phone at the store, after two hours, I was told my warranty expired. I was then accused of having the phone in my possession and a charge for $650.00 appeared on my bill. After much back and forth, they confirmed the phone was still at the store. My son lost his phone and the representative that took the call when I called in to report this cancelled out my account and insurance resulting in my claim being denied and Assurant and T-Mobile pointing fingers at each other. They do not disclose the $8.00 fee to pay over the phone, they just don't care. I would not recommend this company to my worst enemy and will be filing a complaint with the BBB.

My husband and I went to T-Mobile store 2 times, before we switched over from Verizon. We wanted to make sure that we do have coverage in the area where we live. Both times, the rep told & showed us that the area coverage map is Pink!!! The rep also told us that they have verified T-Mobile customers in the area, so we are GOOD!!! I signed the contract with Autopay.

I was a T-Mobile fans and convinced my husband to switch from Verizon about two years. During the switch, the store rep said T-Mobile has improved coverage and we will have no issue using our Verizon S7 phones. After switch, we spent numerous hours talking to the T-Mobile staff for various issues, different staff have different levels of training and offered different theories. Some said it's APN, some said it's sim card, some said it's signal and coverage, some said it's the phone.

When I signed up with T-Mobile I just had ID Theft so chose prepaid as my account. I was told, by several reps, if I paid my bill on time for 13 consecutive months that proved to demonstrate my good credit more so than a credit check. It’s been over 13 billing cycles I’ve paid my account on time. I’ve called T-Mobile 4 times and they're telling me they never heard of such a thing! They're liars. I’m 55 and now eligible to get a lower rate but only if I’m on billing, not prepaid. This company makes me so sick I’m dropping them like a bad habit Monday morning.

I need somebody to contact me quick about T-Mobile because if I don't get credit on these phones that I have I'm picking report to the Better Business Bureau. Very pissed off but customer service at the Webb Chapel location for selling phones when I have insurance and it should just been replaced. Even a representative was on the line with one of the managers from that store and still nothing was resolved. I'm very pissed off. Somebody please call me ASAP ** and give me credits on my phone.

Every rep tells you something completely different information. Quick to take money from customer. Hassle to get money back. I was told 7 days for refund. Now they are saying 30 days. I asked to speak to complaint line but not sure if it was actually done.

I went to a T-Mobile store to move from a pre paid wireless plan to a post paid wireless plan on Saturday 1/19. My husband and I's number needed to be ported to our new post paid account. The team at the T-Mobile store were absolutely amazing and helpful. However, there was some difficulty porting our number. The associate at the store was transferred numerous times and put in a very difficult position. We were assured the numbers would be ported by a representative. They said it could take up to 24 hours. Fast forward to today 1/23. The numbers still have not ported over. My husband's number is still active on the prepaid account yet mine was deactivated. We have contacted T-Mobile at least 6 times to get this issue resolved.

This company is unexplainable. Their customer service is terrible, their network and reception is so bad I haven't had service for almost nine days now. Have spoken with numerous reps, 3 managers and tech experts. My problem still exists, will end my account with them immediately and get a new cell phone carrier!

They only want your money. I had a phone that was not covered under the insurance or warranty because they stated that it was a manufacturing problem. Wanted me to buy new phone and refused to troubleshoot or fix my phone. After removing my memory card bc and they were unable to retrieve my contacts they wanted me to pay for a new phone. I wanted my old phone back and they tried to charge me a 50 dollar restocking fee. I never left the store or put my hands on the phone. After yelling at the staff they gave me my phone... No charge. I WENT TO BEST BUY. Yeah! They fixed my phone. I will never go into a T-Mobile store be again. I will be mailing my payment for service to them but will use Best Buy for service. Do not purchase bc a phone from T-Mobile. A customer for 7 years???

T-Mobile is by far the worst company I have ever dealt with. I switched carriers on 12/28. I called T-Mobile on 12/29 to pay for the remaining amounts on my phone balance. Only to be told I no longer have an account with them. I get a bill FROM A COLLECTION AGENCY dated 1/2. Are you kidding me?! I have not been sent to collections in over 5 years and now this? I am beyond disgusted! If T-Mobile was the last cell service on earth I would literally go without. Their leadership and decision makers need to go back to the basics of customer service. Never again will they get my business and EVERY person I know who has T-Mobile I am going to sell them on any other service provider. Thank goodness I'm a very successful salesperson.

THEY ARE SAYING, "TOO BAD" I went from postpaid to prepaid. (I've been a T-Mobile customer for 7 yrs) since then I cannot receive or send text. They can't figure out the problem. I will not pay for half a service. Trying to change to different carrier. T-Mobile is turning it into a nightmare. They will not unlock my phone, port my number, etc. I call (for a month) and all I hear is promises, BLAH, BLAH, BLAH. They said my only viable email was from 95 million years ago. They say, blah blah, and nothing happens. T-MOBILE SUCKS, BLAH, BLAH. I don't know, but are they trained to lie? BLAH!!!

I have two lines with T-Mobile and neither are functional despite having paid for service. I’ve spent the better part of the past three days attempting to resolve this, still have no resolution, and T-Mobile outright refuses to refund my money. Since I’m paying for something and not receiving it, they’re just stealing my money at this point. They’ve meddled with my account so much it’s an absolute mess. I’ve now been charged three times for this month’s service (which doesn’t work) and switched to a more expensive plan without my authorization. Previously, I had to discontinue Autopay because I was being double billed for the old data plan I upgraded from as well as the new one. The billing issues are ridiculous just in themselves, and now my service doesn’t even work. Avoid this company. They’re horrible.

This is the email I attempted to send to the CEO of T-Mobile using the email address I was given by a T-Mobile customer service rep. I tried to send it 4 times and each time it was refused. Obviously he doesn't care anymore about his customers or customer service than anyone else at that company: "Dear Mr. Legere, my name is Amy ** and I am at a loss as to where else to turn so I decided to go straight to the top of your company. On 5/8/18 my sister and I signed up for the T-Mobile ONE Unlimited 55 plan and purchased two LG V30 phones on a BOGO program. When we made the change we were showed a map at the store that showed coverage in the area where we lived and worked because we both travel for our jobs. We were coming from AT&T and were excited because it was a much better deal than we had at AT&T.

I paid off my device and everything back in 2016. Was told I had finished. Had no other payments. Later on in 2017 I was told I still had a payment to close the account. Strange I thought but I paid it off anyway and they said they would close the account. 2018 I got called by a debt collector saying I still owe money... No I do not. I paid it off twice. Now I will not pay it off again. I explained to them everything that had happened and they apologized and said they will close the account. Here it is 2019. They called yet again. My credit dropped because of this. This is extortion and harassment! I called and talked to T-Mobile and they refused to give me any info!! Even after giving my social and birthday! Like this company is a joke. I am in the military and I have been in stressful situations but this takes the cake.

Be careful with these guys. They will offer you deals that they don't honor. This is a shame. They all apologize but don't solve your problem. I was expecting a bill around $120.00 a month and is now $168.59. I called them so they could explain to me the amount and they said they offer me a deal that they were not supposed to offer. "Human error." That's what they called it! This "human error" was made by a manager.

We joined T-Mobile 2 years ago. We were told that our phones were free and that our monthly bill would be 120 a month. Our first bill was for over 400. We called customer service and was told that the phones were not free and that this is the standard for 4 lines. I was furious. I went to the store and spoke with the sales rep that signed us up. He explained that the customer service aka headquarters does not have the same info due to their computers and headquarters do not communicate with each other. The sales guy calls them and gets our bill lowered. Ok fine. The very next month our bill is over 300. Go back to the store and once again get a runaround but the bill was lowered. Every month our statements were always high and never the same amount.

Location: 6181 Livingston Rd Oxon Hill, MD 20745. 12/29/18 I go to the T-Mobile store and ask if they would accept my daughter's phone as a trade-in when I purchase the iPhone 8. The salesman, **, refers to a red hair Spanish lady who calls the manager on the phone. After the manager receives a photo of the phone he says he'll accept the trade-in. Between ** communicating with someone on his watch phone, singing, dancing and cursing we were able to purchase the phone.

I traded in an iPhone under the $750 rebate program for the new iPhone X series. They advertise that you are getting $750 reduction in price for the new phone, but they don't tell you that part of that is the value of the phone you have to trade in. So, in my case, I ended up with a whopping $59 trade for a phone easily worth twice that. Then, they deducted the $59 from the $750 promotion rebate. And that is rebated each month, toward the financed equipment price. So, the end result is that you end up getting nothing for your trade in, and paying more than retail for the new phone. Very deceptive, and not ethical, in my opinion.

I had a grandfathered plan of the Simple Choice with the added 4g LTR 6 gb of data. Music streaming is supposedly free. BingeOn was enabled and according to the advertisement, explanations, and FAQ, BingeOn should not affect the 4g LTE 6gb of data and that I can tether my phone to my laptop and watch streaming qualifying streaming video without it affecting the 6gb. Great. I get a text message two weeks into the billing cycle saying that I’ve reached my limit. Wtf. So I go to check my data usage and apparently they had been deducting my from my 6gb for the “free BingeOn” video streaming and on top of that the WIFI usage. I’m using WiFi. Not the ** data. Utter bull.

Omg. I feel like I have been overcharged and misled. I am being forced to pay over 400$ in two weeks and no mercy. Absolutely none. Very despondent. Miserable. Can't wait to get out. Will never go back and will be here refer. God help Sprint customers moving to this carrier. For heaven's sake no matter what they tell you don't use your phone whilst travelling. It's a set up...you will get a huge bill several weeks after you return. That's what happened to me despite the fact that I kept calling to check on my bill. All of a sudden smack down huge bill pay now or else.

I upgraded because I was told I'd have 20g of 4G LTE Hotspot mobile tethering. This includes HD streaming. In the description it states you can stream HD videos through your mobile Hotspot. This is a scam. After only a few days of streaming a few TV shows each night my actual data plan shot through the roof. On my T-mobile app it shows I've only used 2.2gs of my 20g mobile hotspot allowance. However in my phone's data usage log it show my hotspot has been using 30gs of mobile data. This a scam because sure they give you an allowance of 20g of mobile Hotspot they fail to mention that you'll never reach that because you'll somehow use 30gs of mobile data for every 2gs of Hotspot data. I'm sick of these carriers calling themselves "uncarriers" and advertising unlimited data plans. There is no point in having a data plan if you're throttled to 64kbps after 50 gigs. It's absolutely useless at these speeds.

We had T-Mobile for a little over two years. During this time we never had good service and called every single month when a bill came out due to erroneous charges. At first their way of fixing it was to simply throw money at our bills. When we told them we would rather pay the bill and have service they still never actually fixed the issue. We were constantly waiting on tech support or someone to call us back, which they never did and the problem was never resolved. Finally I asked them to just get rid of the lines and send us a bill for the equipment charges that were left over. We did not have a contract with them so there should not have been any further charges after our last bill. We never received a bill from them for the equipment.

Ordered a family plan end of November with international calling and unlimited internet. After activating 2 lines, started receiving international call charges notifications. So called them. Reported the issue, so customer rep accepted the mistake and gave a waiver for international calling for 1 month accepting their mistake. I received a bill with $ 700+ for 2 lines this month, while I called them they are stating that, "Waiver was applied only to one line and not the other line because you called and mentioned about 1 line and not the other line." It's completely ridiculous, while I complain about international charges, how they can add waiver for 1 line and not my account.

For your corporate store in Waimalu Shopping Plaza in Aiea, Hawaii, I would rate this store a "0". I had to wait 17 minutes to do a 1 minute transaction and that was to pay my bill. I started to take pictures of my experience in the store and this finally got the manager's attention. I think his name was SAM. He was more concerned about me taking pictures and said that he would ask me to leave the store. He told me that I can't take pictures and replied I certainly can. Poor customer service is needed to be shared with everyone. Having been in business operations myself having a customer wait that long for a transaction of this type is poor customer service protocol or business objective. And instead of taking my payment I was asked to leave the store. I have been a loyal customer of T-Mobile for years now and find this type of treatment as hostile and is a result of poor management at this store.

We ordered 2 phones that were supposed to be on the Equipment Installment Plan and then all of a sudden I get a text saying our lease is ending and we will be responsible for the full remaining amount. I contacted Customer Service and they said there is nothing they can do. Very poor customer service!

I've been with T-Mobile for 4 years. We have spoken with customer service over a dozen times - online & in-store. They always tell us what we want to hear, but when the bill comes, nothing EVER matches up. $40/line (3 lines) no matter what phone you have doesn't equal $216/month. The phones don't even keep up with new updates for a year. All I ever get is "oops, something went wrong". No **, Sherlock.

I moved to T-Mobile after seeing their coverage map showing my normal travel area was completely covered. Once I switched I found that many areas had no coverage at all and the rest one bar on my phone. This is in a well populated area in Southern Lancaster County Pennsylvania. You cannot believe their coverage map in our area.

Not only the service is the worse but the quality of customer service are so bad. I WILL NOT RECOMMEND TO ANYONE THIS COMPANY. The amount of charge for a very low quality of service. Not only calls drop but also customer service is no good and if you not careful they will overcharge you for things you not even aware also careful.

I had T-Mobile for 3 years and was never overly satisfied or dissatisfied with them. But, then, I lost my job very suddenly (Christmas-time. "Merry Christmas, we're closing our doors forever, immediately.") from an employer who would not provide me a severance or any additional support. Suddenly, I'm counting pennies and realize the necessity of cutting down on my bills in every way possible.

In December 2018, I contacted T-Mobile to see if a better plan existed for my 2 line phone plan. Turns out there was a much better plan that would lower my plan charge by $50/month if I went on auto pay. I also would lose Netflix - which I never asked for and never used - getting a much better deal to lose something I never used was a no-brainer. The rep I spoke with said that, if I waited until the cycle ended for the month, I wouldn't get pro-rated charges. Again, not a problem; So I went off with the assumption that once the next billing cycle began, I would see the $50/month decrease.

I have been with T-Mobile for over ten years. Ever since they have updated their system, it hasn't been the same. I am treated so unfair and something needs to be done. They want me to go into the store to make a debit card payment. This is such a huge inconvenience for me.

My phone stopped charging about two days ago and since I pay 15 dollars a month for insurance I thought it would be a easy thing but no!! For two days I’ve gotten the runaround from T-Mobile reps who keep saying I have to go to Apple care first since Apple apparently has to look at it first. Apple care doesn’t have an appt for a week and who knows if they can fix it. So now I’m paying for a phone I can’t use until maybe Apple care could fit me in. If I'm paying the insurance they should replace the phone. If my phone wasn’t an Apple the insurance company would have just replaced the phone. I’m deeply frustrated and upset and I’m paying for a phone that doesn’t work. All I got was the runaround from T-Mobile customer service and no resolution to my problem.

In March of 2018 I purchase a Samsung Galaxy Tab E from T-Mobile because I needed a large phone to visualize the icons and human readable. I was told that as a senior with a visual impairment this was the best phone for my use. I was offered a discount because of being a senior (plan $55.00/mos). I ported my own telephone number and was activated immediately. But to my surprise, when I received my first bill it was for $70.00. I was charged for two telephone numbers; one for voice and the other for internet. When I spoke with T-Mobile I was told that this is how the Galaxy works, off of two separate numbers. However when I attempted to switch carriers, I was denied and they gave my personal cell phone number to another customer. Now I can't communicate with my doctors, home health care aides or pharmacy. Don't do business with T-Mobile, if they will stiff a senior citizen, they will stiff you.

Coverage map is misleading, in areas that say fair coverage is actually No Service. Called T-Mobile and the rep said that the map for customers is different than the one they use and that the area I was in was not covered by T-Mobile unless you had a phone with the 700mhz band and the customer's map does not tell you that so it shows they have more service than they do.

They charge less, there is a reason, they have no customer service. They dropped my number when I started with the company. I was without my number for almost two weeks. The service area is only good when you're within the city. Any place outside of the city and service is real spotty. They charge for the phone even when they have screwed up and drop your phone, and it will take forever to get you back online. When you cancel, they will charge you a month ahead, even though you were paying a month ahead.

My wife bought me a Galaxy Watch for Christmas. After opening on Christmas morning tried hooking it up. It will not connect to the mobile network. Took it to the T-Mobile store where it was purchased. They determined it was a defective watch. They didn't have any in stock, didn't know when they were getting any. My wife contacted T-Mobile. They shipped a new watch to the store where she purchased telling us any fees would be waived. It comes in. I go by to exchange and get told I will have to pay a restocking fee. Hello... She was sold a brand new defective product. I refused paying the fee. So now I'm stuck with a 400.00 piece of junk. We are currently looking for a new provider!!!

In November 2018 T-Mobile took a payments from a non-authorized bank account that was not in cell phone account. I took a month to return their money back. I had to wait till 13 to pay my November bill because of their non-authorized bank account fraud to go thru. Now I have all bill statements from them but no apology for my mom that they illegal withdraw from her account and now trying to take a double payment out of me in January. I do not owe money for their fraud billing systems. Now I have to wait to see if I'll have money for my bills and food and for some reason when I tell them about illegal withdraw from my mom's account they act like it's legal to fraud an unauthorized bank account. I have to wait till this Monday for them to see the same bank accounts they have in file that have been send multiple times but they can't find it.

I got no service after they charged me for a Sim card I never received and ignored or hung up after asking for my refund. They're rip offs and scam artists. I was left on hold for two hours each time and they kept transferring me to the wrong departments.

T-Mobile is charging me insurance on a device and come to find out it was never covered. It brick. Now the insurance company is telling me I never had an insurance on the device and customer service is telling me it was a mistake at the store. The store is telling me it was a mistake at customer care. At the end of the day I paid for insurance and never had any.

Walked in with an unlocked phone purchased elsewhere, requiring setup and transfer of data, etc, etc, etc. Jose was absolutely unbelievably helpful. And the entire staff was equally friendly and accommodating. In fact this is the best we have ever been treated in any phone provider store including T-Mobile. Really. I will always drive the extra miles for this kind of service. Left with a new working phone, and info on what and how to proceed for the future. Fabulous!

So, we switched to T-Mobile in September 2017 and traded in a iPhone 8 Plus during the Carrier Freedom promotion. Part of the trade in allowance was taken off of a new phone in the store and the other part was to be sent in a gift card. We have waited 6 months now with several phone calls inquiring about this gift card that was to be sent in the mail. Tonight I learned that there is no gift card, we must go online to the T-Mobile promotions website and input a bunch of information but there will still be no gift card, it's all VIRTUAL!!! It gives a card number which can only be used online or must be called in and the directions to get to the virtual gift card is a bunch of bull crap! I am so disgusted and pissed right now that I may discontinue service with T-Mobile. It is false advertisement and any other company would be held liable for this sort of bait and switch scheme!

Extremely disappointed today in T-Mobile. Attempted to get a new phone for my wife over the course of the last few days to be given misinformation, going to multiple stores attempting to find the phone just to turn around today and be told that I cannot get it because I have to bring my bill up To date because it cycled Yesterday. We just finished a payment arrangement the day before that and obviously we do not have much money especially with Christmas right around the corner. My wife just experienced A very traumatic Event and me getting her this phone was going to be her big Christmas present and a very minimal thing to make her feel a little bit better about the world. I was not attempting to get her a supervisor fancy phone. It was just the OnePlus 6T. Keeping the down payment low and still Financing the phone.

I wish I could rate NO STARS. We made a claim with them & Assurant, we paid $200 each device to be replaced for 2 devices. UPS lost my replacement device & they accused me of lying. About 3 weeks after, they sent me a $0 replacement, received it. My husband received his replacement before I did, we both sent our damaged devices back via USPS, I received a confirmation for returning my damaged device. 2 months later, T-Mobile charged us for a non-return device!!! Over $300!!! We were NOT notified of these charges btw! We called & they said that they lost my husband’s device, NOT OUR PROBLEM!!! Then they said they will put my account on hold & will investigate.

I was told I have to trade in my old iPhone 6S to get the new iPhone XR, I realized later on that I did not have to do that since I am paying full price for the iPhone XR, went back to the store after 4 days to try and get my iPhone 6S back but I was told It cannot be done anymore. They told me I got credited for $54.00 - the value of my iPhone 6S according to them which I realized is their way of scamming me. According to the manager named Gogi I have to pay about $300.00 to get the same iPhone 6S. I felt very angry and dissatisfied with these bunch of T-Mobile scammers. #John Legere.

I've been a T-Mobile customer for over 14 years. We gave my older, fully paid for iPhone SE to my son as his first phone and decided to go with T-Mobile pre-paid, or pay as you go, service. It was a great deal at first, then when I refilled the account by phone, the $40 instantly disappeared in a matter of days. I called their customer service from that phone and after quite a long wait and eventual callback, was told that $20 of that payment "mysteriously" disappeared, so they put it back.

T-Mobile would not make good on phone or prepaid contract. Needed phone for emergency use only. Their phone would not connect to service. Store could do nothing to help. Waste of time and money for no service.

Nothing but problems since I joined them 3 years ago. I have one phone that’s on “jump” which is basically a phone lease. Once that lease is up, you can opt to extend payments to keep it and pay it off, or you can trade it in for a new phone. I opted to keep it and did what was necessary to extend the payments. In September I get a $400 bill. I was told they never received the documents I e-signed to extend the payments and they would call me back after they research my options. Over a week later they call me and tell I’m ineligible to extend payments and needed to pay the bill with the cost of the phone included. All they could do was split up the bill into 8 month increments of $50. I agreed.

Bill higher than expected every month. Wish I could switch to a prepaid service but if I did I would have to pay in full for my current phone at T-Mobile's inflated prices. Got current phone when previous phone would no longer charge battery. Went to the store hoping they would replace battery for small fee. Wish I had dropped my service and walked out of the store empty handed I would be better off. Bills are too high but if I end service I'll have a big bill to pay all at once. Buyer beware. Avoid T-Mobile!

Don't switch to this company. They owe me $650 after I brought 2 lines from Verizon. Since I have a past due for waiting for the rebate, they will not pay me what I'm due since my bill needs to be paid. But why won't they just give me $650 and I can pay my past due. I have been with them for a long time and now I'm looking to go to AT&T, my friend and her family switched to them with $0 down for the new IPHONE XS MAX. The lines plans are the same as T-MOBILE and they have unlimited everything. Why stay with T-MOBILE. They are not customer friendly.

At 76 years old, I am a confused person in this electronic world, so their personal approach in the salesroom was relaxing and interesting. Nice discounts and great phone. Insurance is cheap, and they gave me a case, which is good, I never buy them. What amazed me was that my call to customer service was instantly answered, and not just one time, many calls were magically answered right away. It turns out they are in Colorado Springs. I imagine just waiting for me to call lol. I think they are the next platform in the low price market, and the higher priced products will have to move up to them. This is the first time I have written a review that was not a complaint, but I do think they have achieved an ethical model at a fair price... Old school!

We had a family plan with 2 phones for almost a year, one of which was for my disabled spouse. Prior to joining the family plan, my husband was a loyal T-Mobile customer on an individual plan and had no issues with his phone. After the T-Mobile rep suggested that we set up a family plan, my husband's phone stopped working instantly. When we got home from the T-Mobile store, he was no longer able to receive calls or make outgoing calls from inside the house. Anytime he received calls from the doctor, he had to schedule them and was forced to go outside to sit in our vehicle for the duration of the call. Again, he is disabled and this was a HUGE hassle. I was also not able to reach him via phone, when he was at home by himself, because his phone did not receive incoming calls. This meant that I had NO way of contacting him in the case of an emergency, or vice-versa.

On December 3rd 2018 they ported my number from One prepaid plan to another. It's now December 12th and my number has still not been ported. Every time I call them they tell me so it's coming soon. I was lied to so many times. The customer service agent told me that the reporting should take about two hours at the most. Just the worst. They offered me one month credit for the inconvenience. I have filed a report with the Better Business Bureau. I don't know if it will do any good since this company has such bad reviews other places. Be careful.

I have been with T-Mobile for 19 years. They have not given me any rewards or bonuses for being a loyal customer. I have 3 lines with them and pay my bill every month but my bill is extremely high. When I get an upgrade on 1 of our phones there is ALWAYS some type of fees that they say would be subtracted every month, but no it is added on my bill every month. They sold my family a tablet and told us it was a TABLET ON THEM, but that was a lie. I am still being billed for that tablet EVERY month.

I wish I knew better than to have T-Mobile as my service provider, they always made me go in debt!!! I was told how much I would pay monthly when I first signed up. Little did I know that they were just telling me a lie! My monthly bill would change EVERY month, and EVERY month I would call them just for them to credit my account and guess what? I would still have to call which got annoying. It got to the point where I told them I would switch mobile providers and they ended up paying my bill. But I have since left T-Mobile now. I would not suggest this company to anyone, they are a bunch of scammers. They always have hidden fees! *** ALSO you will be on the phone with them for HOURS just to get a problem resolved and they end up hanging up on you! They are a total waste of time.

I am in the military and T-Mobile refuses to unlock my phone for deployment. Yes it is paid off! Do not waste your time or money on them. Their reps have also lied to me stating that something was free while I was secretly being charged for it for months. Very unprofessional.

I contacted T-Mobile on a Friday to make arrangements to pay off the least to purchase on two handsets. I was given two different dollar amounts, one for each handset. I made two separate payments while I had T-Mobile on the phone. I was told it would take a day or so to process the payments. On the following Monday, I contacted T-Mobile, first by chat (complete waste of time - the agent simply went away and never came back). Then I used the "Call me" option from their website.

This is a scam company. Network coverage is terrible, the network works well only in the city, if you travel a long way away, change your carrier. I switched to another telecoms operator and saved my number, so T-Mobile drove me into debt like for another month of use ($75), and not talking about it! If I knew this, then I would not have left this phone number for myself. Very expensive internet and very few gigabytes.