T-Mobile Reviews

When I contacted T-Mobile about new service, I spoke to a really great rep named Jaz. I signed up for the 55 essentials plan and added another line for my son. I was told that the I-Phone 12 was $26 a month but with new service I would qualify for 50% off promotion which would make it $13 a month. My plan would be $55 a month. I agreed to that. I signed an agreement to that. But now with every month, I am charged twice as much.

Hello: I have been a T-Mobile customer for 10 years; I have 6 business lines with them. When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing. In so many occasions, the phone calls does not go through even though we are testing our own phones; the phones do not ring and the callers are directed to voicemail; voicemails are not notified for as long as 3 days. Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voicemail. I was looking at my phone the whole time. This was the straw that broke the camel's back, and now I am searching for substitute to my business elsewhere. Sincerely, Michael

Absolute garbage, save your money, you'll never get decent service or customer care. Had Sprint, GARBAGE, but T-Mobile beat them. Had Sprint, end of contract, requested to be transferred to T-Mobile. Assured I was now with T-Mobile, NOOOOO, still contracted with Sprint and had to do 2 more years with their trash services. I vowed I would change companies when the contract was up. Contract was up in April 2023, waited to August to change providers due to a move, damage to my house in a store, etc. Enduring crappy service, dropped calls, people thinking I had hung up on them when it was the phone. Phone losing connection, on and on and on. I have rather chopped off a finger than have to call their customer service to get help because it was going to take DAYS to get it fixed.

I am a disabled veteran. I've been with TMobile since 2015. I added my family to my account including my spouse and 2 sons. Everything was fine and then our oldest son graduated high school in 2018 and joined the Air Force in late 2019. Sometime in 2020 or 2021, my son called us wanting to be taken off my account so that he could establish his own account. So we requested that he be taken off of the account. At the time, he was stationed in Los Angeles while we were here in Texas. Everything was done over the phone. TMobile understood what we wanted & removed my son from our account and created a new account (**) for him.

I honestly don't know where to start here but I will say one thing. The foreigners that they hire to answer our calls are very pleasant. They have ABSOLUTELY no idea what's going on but they are kind and respectful. Big money making companies like this don't hire American workers. They hire foreign help because it's a lot cheaper and they can eat lobster on the seventh day. However when us little people are paying an outrageous phone bill 4 phones to be exact and an internet bill in my case. We're not appreciative of uneducated customer service. Again it's not their fault... it's the big guys... lounging in their big beautiful homes with their shiny cars in their 5 car garages with not a worry in the world other than waking up tomorrow to look at their profit margin because they hire foreigners in other countries to answer our phone inquiries.

I have been with T-Mobile for yrs, never had a complaint till now. Back at the end of July my husband and I went to get new phones. My husband got the new Samsung and I pre ordered the Fold (which didn't drop till 8/11). We also got all the accessories for both. On 8/1 my husband's phone and all the accessories came in. On 8/11 I went into my T-Mobile app to see when they were going to send my Fold. It said completed 8/1. So I called T-Mobile, the person I talked to was confused also. It showed phone delivered, but had no ESN number or any identifying information on the phone.

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money.

I switched from Verizon because T-Mobile is now claiming they have the best largest network but from my experience this is not the case. I constantly have spotty service and drop calls more. I would not recommend T-Mobile.

I switched to T-Mobile for the switch and keep with a promise they will pay whatever I owed on each phone. I have two phones. I received only payment for one phone with the other one pending for 3 months now. They turn off your phones after just 8 days overdue and charge you $20 per line to restore it. This included the car (it’s just like Life 360) gadget which they offered for free. So $60 total!!! After 8 days!! Customer services is lousy too with it going overseas and having a language barrier. Once I pay this bill off I am switching!

Let me start at the beginning of my service, I signed up online and arranged to pick up our devices at a local location. I picked up 2 devices and numbers. I was informed that I could get a 3rd line for just an activation fee, I declined as I did not need and didn't want to pay for 3 monthly. Set up my phone and my other half's also Samsung A 14's with monthly payments for each. This would have been April of 2023. All good at this point. The next day we set up our online portal and discovered we had been charged 2 separate activation fees and that the7 had opened the 3rd line I declined firmly. The 3rd line was in a name I had never heard of, but when my wife called me that number also came up a name I didn't recognize. Called the location I bought them at and inquired as to why the names were wrong. They handed me a line about it was the old owners name for that number. I asked if it could be changed and then got instructed on how.

We signed up for 5G internet with T-Mobile in Dec 2022 with a guaranteed for life $50/month rate. We were also offered a free 1 year subsription to Paramount Streaming. The streaming never happened because autofill added a old email address and we didn't catch it before submitting the required form for the trial Paramount subscription. After a lot of phone calls to both Paramount and T-Mobile we were just told "sorry" can't correct the email. So that subscription never happened. Then, 5 months after using TMobile 5G it was like someone just hit a switch and our decent service went down to almost nil. We went thru the standard "replace the tower"...Didn't work, then went thru the standard "replace the sms card"....Didn't work and in the duration Tmobile notified us they were raising our guaranteed $50/month rate to $55/month unless we authorized direct withdrawal from our bank account which we never allow.

Horrible svc, unlocked phones don't work, their phones barely work. 25 hours of life wasted with customer svc got nowhere. Don't do this to yourself. I thought I'd save money, but now paying for no svc. RUN!

December of 2021 we changed from ** to T-Mobile. Before changing we talking in depth to the workers about service, customer service, pricing, and many other things. We were told many untruths! Such as when you call customer service the reps are regional and you get the same team, in our area they are out of Oklahoma City. (I have yet to speak to anyone in the states, and it’s been almost 2 years and many calls.) They had specials to move our account over and they would pay off the phone we were bringing over, I did not have to anything to make that happen but it would take 4-6 weeks to get the credit card.

This is in reference to T-Mobile and Assurant cramming their customers. On May 30, 2023, $731.61 was debited out of my Chase Account for my T-Mobile cellphone bill payment of which 299.66 was for a fee. The fee was a non return fee for not returning a cellphone device. I have been charged this fee previously on Feb 2022 and was assured by T-Mobile it was a mistake and wouldn't happen again. So on May 30 when my autopay went through, I was very upset to see it had happen again. The phone was shipped on April 10, 2023 and received by T-Mobile on April 17, 2023. I receipt of this transaction from USPS.

Metro by T-Mobile has been a great cellular service before the Sprint merger. They're getting greedy on the a la cart transaction fees. Like to pay your bill or change due date. It's like they want to penalize you for not paying for your prepaid no contract 30 days. What exactly is no contract if you're getting fined for not paying on time to ** fraud **.

I decided to switch cell phone service over to T-Mobile and what a great experience thanks to the representative I had a pleasure speaking with. His name was Chris from Oklahoma. He was so patient with me throughout the call and he was truly a sweetheart. I could tell instantly that he loves his job. He was successful at setting up my service and I really was sad to see the call end. It was like we knew each other for years. Great job Chris. What an asset you are to this company!

I just submitted a review for a horror experience for an on-line trade-in that didn't work. A T-Mobile supervisor just called me and is going to adjust my account! He was awesome with understanding and trying to regain my trust as a T-Mobile customer. He was successful -- I am very happy.

I had a phone upgrade available on Boost Mobile so I searched their site and purchased a phone. The money was deducted IMMEDIATELY from my bank account. This was July 13th. The phone wasn't available so I requested a refund. I have contacted customer service at least 5 times and every time have been told to expect my refund in 7 to 10 days. I filed a complaint with the BBB on August 7th. I called again today, August 10th and was told that it could take 19 days (strange number of days) to get a refund. I would like to change carriers but fear I won't get my refund if I don't get a refund first.

I changed from Verizon to TMobile couple months ago. I have the cell phones and the internet with them. Day 1 I’ve had terrible service, dropped calls, no TV, even when I’m calling them to complain they can’t understand me. I’ve spent hours on the phone with them. They told me they changed my tower, I needed to wait 24 hours and it will be fine. Reboot and reboot and reboot again.

After buying a new phone in May and haggling with the manager for a better trade-in, I was promised a credit. The credit didn't show up the following month so a phone call was made to the store. The manager explained he had forgotten to apply said credit but would do so the next month. July came around, no credit. I went directly to the store and after a "discussion" with the manager, a credit was put into place for August. Verification of his intention was provided to me. Sometimes a face-to-face is necessary to avoid further miscommunication. I was satisfied to see the credit applied on August 1. What started out great, then became rocky, turned out to be satisfactory experience.

Two to three months ago, I ordered T-Mobile internet service with the understanding that I would not be billed for that internet service until I connected and activated the modem/tower. I still needed to pay off my current provider before I switched over. Soon after I received the modem/tower, I received a bill charging me for service that I had not even switched over to yet. Hadn't even opened the box yet. So, I called and immediately canceled the service.

The customer service with this company is horrible. First My S10+ stopped working and I'm being told I don't have insurance when I can clearly see that I do and have been paying for it since i bought the phone. Second they ask would I consider an upgrade and I said maybe how much is the S23? I was quoted $800. I can by it from Samsung for that. I was then told if I don't get the upgrade I would have to wait 3 days for them to file an insurance claim on the phone the say I don't have insurance on. Time to find another carrier.

SAY GOODBYE TO T-MOBILE: I will never ever use this company again. Actually I never chose it in the first place. This company is totally clueless to proving an answer to any of your questions. I just hope there is not another company like T-mobile. I guess the rest of my review was removed!!! But it doesn’t matter because T-Mobile will never be a choice for me ever again!!

I’ve never met such incompetent company and people in my life! Still receiving a bill for a service I never activated or used. I’ve wasted more time talking with T-Mobile and accomplished nothing. I’ve seen customers come and go into their store and leave as frustrated as me! Go to Verizon. They actually help you when you have a problem, question or concerns.

I have bought 3 phones from T-Mobile in 5 years all stemming from my first phone with them, shutting off. I was made to hit another. Then I find out the model was discontinued but not until a year or more later. I want the phone replaced, I paid for it, yet they want me to add another line to my plan!??? I pay for 2 lines now when I only need 1. I bought and paid for this phone, they took it, made me buy another brand and now won't replace it, yet I was given it as an option to purchase ...again? This is one of many many billing questions issues, incorrect charges hours spent correcting yet never corrected. They actually go down the road a month or 2 and start charging me again for a product or service I need or asked for. Shameful.

I need to decode my phone. It's been seven days since last Thursday. Call them two or three hours ago and again they said it will take 24 hours. At least I spent a lot of time and energy on decoding this mobile phone. I contacted them yesterday and said it would take 24 hours. I called them again today and said it would take 24 hours. The service of these people is really terrible. Yesterday I asked for their service address and the answer was in the Philippines. If you have any questions, please leave T-Mobile as soon as possible. Your troubles will bother you for seven days, ten days, and a half months. If there is a score, I will -10 Stars.

T-Mobile has some good people working for their customer service that would like to help but they have system limitations and escalation processes that won't allow them to help. I purchase four new phones and lines in December 2022. T-Mobile didn't credit me for a phone trade in. I called to correct that in February 2023, spent 2.5 hours to get them to acknowledge the error and I thought it was corrected. Issue didn't get credited to my future bills like customer service said it would. I wait a few months and try again to get the credit corrected, again it took me over two hours to get the issue logged. Customer service told me it would take two weeks to process and they would call me back. I did get a call back and they told me the credits would start on my next bill. I waiting to see of that actually occurs.

Being under a 2 year contract means nothing to T-mobile. They want to break it they will. My contract, they pay for Amazon Prime for free, stopped doing that in April, now I pay $15.99. Now beginning September 1st that are no longer going to pay for my Tidal music either. Both are on my 2 year contract. Tidal is $20.00 a month. 6 years ago, I had a Brandon ** from their President's office forge my name on a contract. I switched to Sprint like millions had done, only to end up with lousy tmobile again. Filing complaints with the B.B.B goes nowhere. They don't see anything wrong with the CRAP THEY PULL. Just break contracts and get away with it. All the customers that have the same contract I have, you screwed over. Thousands if not millions of customers you've screwed over!!@

Phone was supposed to arrive Sat. Then, was supposed to arrive Tues. First shipped Fri. Then, same order, showed shipped sat. Then, got e-mail, shipped Tues. They lie about services, lie about shipping dates, lie during customer service.... T-mobile is nothing but lies.

We have been trying to work with T-Mobile for over 4 months for them to return credits for service that we were mischarged for. When we initiated service a "dummy" line was created for the Digits feature. Due to poor reception and even worse customer service we decided to switch providers. We had called T-Mobile to ensure all lines were cancelled. We were assured that the account was now closed. Since that time we were charged for 2 full months of service. Turns out that the rep "forgot" to cancel the dummy line, likely to retain the commission. I had contacted customer service to remedy this situation and return the money to our account.

If I could give T-Mobile a negative rating I would. My girlfriend and I fell into their trap 2 yrs ago come October 2023. We were assured service at my home. It couldn't have been further from the truth. There was a point in time I couldn't even send text messages. They kept telling me it wasn't their service it was my iPhone. Went to the iPhone store and was told my phone was good. Then I spoke to a represented and was told that yes their coverage was poor in my area, but don't worry they were in the process of upgrading the tower that serves my area as we spoke, and would be done within a week Guaranteed! She would even go as far as to call me daily to check in. I never received a call back.

Please do yourself a favor and NEVER use this company, the service is awful and on top of that when I decided to switch to another company I made a payment arrangement with them and I was paying on time. At the 5th payment they charged the complete.

Terrible company. I tried back in may to get a prepaid account. Couldn't get one so I canceled 'cause my phone company wouldn't unlock my phone and they said they cancelled then a month later I was billed $55.39. I went back and forth with T-Mobile. They asked for my phone number. I'd never had a number with them and stuff. They asked what number I was trying to transfer so I gave him the number that I was trying to transfer. I gave him all my email addresses, everything, home address and my social security number and they said that oh none of the information they had on file, none of it. Okay.

Updated on 07/29/2023: This is the end result of the post I wrote on 7/28/23. I received a callback from the Manager and explained what happened. She said there were no records of either of my calls, one from a rep and one from a previous Manager promising compensation for all the hassle of fixing my internet and the rep that promised me a rebate card, finding out she promised something that had already expired. I WISH I WOULD HAVE READ ALL THE 1 STAR REVIEWS BEFORE GOING WITH T-MOBILE INTERNET.

T in T-Mobile stands for terrible. They provide the worst service and customer experience. There isn’t a standard policy and the reps will lie to you to get money out of you. I wish I still had Sprint!

The is the trashiest phone I have ever owned. Don’t buy it and quite honestly I don’t know why they make it. In less than 6 months it broke. I had a horrible and disgusting experience with T-Mobile. You really do get what you pay for as far as phone service.

Following up on a promotion I received in the mail, after 2 hours, the agent convinced me to switch from ATT w/ promise of paying off my phone and a credit towards a new phone to be paid out over 24 mos. In order to activate the deal, I was to sign an agreement that was committing me to paying $35 more a month for the phone. In following up with Customer Service, they had no idea of the promotion I was sold and eventually told me that to get that deal, my monthly fee would be twice as much. I was promised a transcript to be emailed but wasn't.

"Sorry, this post has been removed by the moderators of r/tmobile. Moderators remove posts from feeds for a variety of reasons, including keeping communities safe, civil, and true to their purpose." T-Mobile has failed numerous refund requests for $696.44!!! I filed a warranty request at the end of 04/2023. T-Mobile stores could not transfer my data to the replacement phone so I found a cell phone shop that could. T-Mobile would not accept my old phone to turn in and said I would have to mail the phone back in the provided envelope.

I purchased a new cable for my cell phone one month ago at the T-Mobile store in Boca on Military Trail. One month after, the cable was defective, and I returned it to the store. The store refused to accept it back and made me purchase a new one. That is T-Mobile's policy.

Dear T-Mobile, We switched over to you from Verizon. Biggest mistake ever, you suck and your tech support is even worse. It has been a total waste of time calling you for help. What’s worse than spending 30 to 90 minutes on the phone to get the issue fixed with NO success, is getting a text message afterward saying: “Please rest assured that I addressed all of your concerns.” If you addressed my concerns that would mean you were able to correct my concerns or assist me in that. You most certainly did not! Add insult to injury is that you give no way to dispute this fact.

I did an application for a cellphone and I ordered an older phone and I was approved. Everything is finished the DocuSign everything. I can't get anywhere. The mall. The phone I'm being treated like an a I completed the payment. It was made and I got an email. "Thanks for your order," and then 2 days later I gotta an email so I called, do another application. It was done again. Lie lie then another application. I have 3 order numbers. The order, "thank you for your purchase."

I had a billing issue and called 611 on 1 phone and 800-937-8997 and was left on hold I guess until I would die!! Overall POOR customer service. I guess I will change carriers and this ** company doesn't care as I only have only 2 lines But if enough of you change then I guess they will listen.

I switched to T-Mobile from Verizon back in October. There were issues and delays but T-Mobile did work with me to resolve. Now 8 Months into the contract I am advised that I can no longer use AX for my autopay and if I continue I will now pay $20 more per month. Using AX and receiving the autopay was one of the reasons I switched to T-Mobile. I have spoken to the store (where I made the switch) and to 2 different Customer Service agents who all agreed that it was wrong but there was nothing they could do about it. I resent that T-Mobile changed their policy mid stream which in effect will increase my bill by $20 unless I pay from my bank. I recommend that nobody purchase T-Mobile unless you are willing to have changes made to your contract after you sign.

T-Mobile's customer service has many problems. The biggest one being a lack of oversight in the system. There is no mechanism in place to deal with how employees handle problems. If you are having issues with how someone handles a customer service complaint there is no one or place to register the complaint.

I had my disabled son using an old I pad that I purchased from T Mobile..it broke and I ordered the wrong size from t mobile I returned device as they said I could and it wasn't even used and they wouldn't give a refund as they said I should wait for 10 days even after dozens of calls explaining that my disabled son needed it to communicate they ignored complaints to the fcc and refused me the right to speak with any unites states customer service people I will take legal action and I will make this public..and they took my money in a second but haven't returned it yet please don't use them we are going over to At&t

Spring 2023 our company was looking to consolidate employee cell plans. We spoke to numerous companies and were persuaded by T-Mobile to join. It was a super klunky transition. The internet gateway struggled in our area to get coverage. Their techs worked with an IT person we hired to try and make it work. In the process our main phone number was routed back to our gateway. Yes, we were without an office phone for 11 days. Our rep abandoned us and would not return any correspondence. He was all over it when he was perusing our business. They have yet to deal with the issues they caused or assign us another rep. T-mobile signed us up, took our money and now they are giving us zero support. I highly recommend you do not find yourself in this same situation.

When you go to any T-Mobile store video record the employees what they said. Sometimes they mixed up and when you tried to follow up with what they said they said we have no proof. Also, they give hopes up for 3 months until they tell you, "I'm sorry we can't do anything about it." Just a heads up maybe ask them for a proof and let them sign on it for what they said. Always keep a proof for the future. We tried tmobile for the first time before we bring all our families into it. Apparently with what happen to us today lose our hopes and have explain it to all our families in here and Hawaii. They are willing to move to another services too.

I had a plan with Metro for a long time. I purchased a new smartwatch that is not supported by Metro PCS. So, I wanted to change my plan to T-Mobile. I chatted with a sales rep over the T-Mobile website. I was quoted a reasonable plan. When I wanted to activate, I found out that I was set up for 2 lines and the price was twice what I was quoted. The sales reps are scammers. I am sure it is in the direction of the T-Mobile management. Otherwise, they would train ethical sales personnel. AVOID this company at all costs.

It seems as T-mobile needs to train their techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put on another ticket so they can try to resolve this issue once again.

I hate greed and these big money companies always seem to be the ones who Stick it to you. Now T-Mobile will not give you your $5 discount if it's an automatic pay through a credit card. Now they want your banking information or a debit card. I don't have a debit card and I never will because anytime money comes directly out from my account I need to register it into my register... or money can get out of control. I don't care when it hits my credit cards because I get my bill and I pay it in full and I'm done with it. In addition T-Mobile will charge you $5 plus tax if you go into the store and pay your bill at the store. I call it thievery and greed and I see their ratings are far from good. I've been with this company since 2003 and this is not how you treat a loyal customer.. not by any means.

Contacted T-Mobile via Twitter. They came through and removed all equipment charges. Too bad the T-Mobile Chat contacts could not resolve this situation. Too bad the store could not resolve this issue. Just a FYI most Phone Stores are 3rd Party independent sellers and not directly associated with a Phone Company (such as T-Mobile). Either way, they finally came through. Suggest using the Twitter Social Media T-Mobile Group if you need help.

On July 6th I contacted T-Mobile customer services to open an account as pre-approved ACP recipient and provided them with ID Number. Today I was informed my bill would be $159, not 75 minus discount.

Years of misleading line promotions left me with an inflated bill, the reps solution? Add another line! Switched to ATT and my bill is a fraction of T-Mobile's. Three months later I notice they were still billing me. I try to login online, it won't work as my number is now associated with ATT. I contact them, I don't recall my pin. In order to recover it I need to have the T-Mobile app. Now I get to drive to a T-mobile store. Apparently, all standards of multi-factor authentication are not good enough for this god-forsaken company. Avoid at all costs.

I have had long term contracts with Tmobile, Verizon, US Cellular, AT&T & Spectrum over the last 15 years. Here is how I see it, Verizon was the most expensive but had superior connection with no drop calls, US Cellular & AT&T were middle of the road on cost and drop calls and Tmobile my current carrier straight up lied about the cost and the 5G. I have dropped more calls while living in the city than I ever did living in the country on US Cellular. If I had to pick one carrier overall I would chose Verizon and just suck up the extra expense.

I signed a contract and terms of service which included a promise to “never raise my rates”. T-Mobile said I would get a $15 monthly discount if I allowed them to automatically charge my credit card each month and we both agreed. Now T-Mobile has UNILATERALLY changed their terms of service (for which I have not agreed to) which requires me to give them my personal bank account information for them to access my bank account or I will be required to pay an additional $15 per month for their services. Bottom line here at the end of the day is my monthly cost did get raised by $15 and T-Mobile is getting that money. I guess they didn’t “raise my rate” but by unilaterally changing their terms, is now getting more of my money. Seems illegal or at least unethical to change terms I didn’t agree to and then bill me those extra costs.

We were told we'd have 5G where we live but not only do we not have it I can only make calls on my own wifi. We were told a new tower was coming but hasn't happened yet. Calls always drop when we're driving in our area, if we have service at all. And when I do have service it's on an AT&T tower. I chat with customer service and get platitudes and promises but nothing changes. I'm beyond disappointed with T-Mobile and can't wait for my contract to be done. I will be leaving as soon as I can. If you don't live in a big city I would recommend you stay far away from T-Mobile.

Because the greed at T-mobile is so great... instead of fighting credit card companies for rising fees, they've opted to force customers to use a debit card or a bank transfer in order to keep the price plan w/ auto monthly billing... this is disgraceful, gross and likely to happen more and more because...well, profits are number one and t-mobile is doing quite well - so why not negatively impact its customers - bizarre... only in a rampant greedy society could this happen... they don't care if you cancel... they don't care they made promises when I signed up... Instead of fighting for their customers, they decided to punish them/force them to change a payment method that best serves their interests... they can go to hell.

I have simplified the details somewhat for brevity. I called to order an iPhone with a great offer on a trade-in. The very friendly agent upsold me home internet and said he would throw in a free Samsung tablet, the only attached string being an additional $5 per month for the added cellular service. My cellular bill was a plan that cost $55 per month, and the internet service was to be $30. With a very generous trade-in credit of $830, I was pleased with the deal. My total monthly bill, which includes a $20 per month protection plan and a senior discount was to be $97. The agent sent me to DocuSign to sign the paperwork and almost immediately asked me what was taking me so long. I told him it was a lot of paperwork to read, and he urged, “Don’t read, just sign.” That should have been a red flag.

2 out of 3 times I call T-Mobile customer service - I get a person that doesn’t speak English - or very little .. Used to 100% it was all reps here in US .. Not anymore .. Sad thing the non English speakers have no clue .. This keeps up I’m dropping my t mobile service.

I received a mail offer from Tmobile showing a great price on the phone lines with them. I at the moment have AT&T but I open a line with tmobile for my husband with the plan of switching my service to tmobile once my phone was paid off. First of all the monthly bill I pay on one phone is not as advertised on the mail I had received. In the 4 months I've had with tmobile I've only had headaches and issues. My husband account got suspended today because we forgot to pay it. I could not log in to the website account because it kept asking for a code that had to be send via text messages but guess what? Since the line was suspended I was unable to receive their own text message with the code I needed. So I had no option but to call customer service and I waited for 30 min.

I switched my home internet to T-Mobile about 6 months ago. Somehow, they managed to mess up my account setup and I haven't been able to create a T-Mobile ID to manage my account online. I contacted their Customer Service via phone twice, talked to a technical support representative once, and even went to the store to get the issue resolved. I was told that the tech support will be working on it and will let me know once it's fixed. I haven't heard from them since, and I am still unable to create a T-Mobile ID, so I have been unable to manage my account online nor am I able to redeem the code for $50 credit they provided.

I tried to open a business prepaid auto-pay phone line for my company. I gave them my phone number, all of my bank routing number, my driver's license, credit card everything. They still question my identity. I even called in and spoke to a representative that could not figure out what the issue was. Now they want me to come in and show them a driver's license. Where do they think I got the information from. And a social security card. I haven't had a social security card for 50 years. That's why you memorize your number. The worst company. First impressions last longest. They are the worst.

I have been dealing with T-Mobile since March 2023. I cancelled my service with them and moved to AT&T on March 16, 2023. I called T-Mobile, cancelled my service, transferred my number, paid the balance due at that time. On May 6, 2023, I received a bill from a collections agency for $1074.00 (which should have been $697.00 for phones I still owed on). I spoke with someone at that time, who stated that I had equipment I hadn't returned for 300.00. Ok. So I go to pay the bill and it's actually $1,714.84. I try to get someone to explain to me why they added on almost 700.00 to my final bill and why they would send one amount to collections and not the full amount, if I owed it. I was told (after driving to a T-Mobile store because no one could talk to me without verifying my identity) that I owe the additional amount for equipment.

I was initially interested in the Essentials 55 plan for $40/month with auto bill pay. The sales representative showed me, in writing, how I could get many more features, plus a free phone, for $55/month (via monthly reduction of the cost of the phone for 24 months), with the Go5G 55 plan. After signing up for the more costly plan, I learned that some of the features I had been promised were not included in that plan; they were only available on the Go5G Plus 55 plan, which would cost $70/month.

Please delete if not allowed: ADVICE: if you think about switching from Spectrum to T-Mobile, don't do it!!!! If you think Spectrum is bad - T-Mobile is 1000 times worse. I wanted to switch with my Internet from Spectrum to T-Mobile (I heard some good things about the service from some people in the Dayton area who use it and the price with lifelong price lock is also a big PRO), so I got their "magic box" from their store in Greenville.

Worst customer service ever! I have switched from T-mobile to Mint mobile. I have received several messages from Mint mobile saying that my number has been transferred to Mint. However, T-mobile has it locked, there's no balance and they told me 24-72 hrs to get it unlocked. I called back and it's still locked. There's no reason for my phone to be locked! They have given me every excuse in the book. It was very easy to port my number to them from my first carrier however, the transfer isn't going through and I still have my primary number on T-mobile and I can't use my phone at all!! They have the worst customer service they lie to their customers.

If I could give them no stars I would. Tmobile is very deceitful and malicious when it comes to new customers. Before I switched over to Tmobile from Sprint I was in the process of getting a free phone upgrade. I spoke with a Tmobile representative to inquire on their plans when I was advised to not get the free upgrade with Sprint that they will provide me with the same upgrade once I switch over. Of course once I switched over I realized that was a LIE. I do not like to be deceived or given false information under the pretense that they will get a new customer, a sale or lock you into a plan for a specific time before you leave the service provider.

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

If there was an option of giving this Co. zero stars, I would. Long story short, this company deserves to be in jail. They never deliver what they tell you. They are highly unreliable. Which left me stranded on the side of the road, with no signal, less than 30 miles from home, in 100 degree weather, and unable to call my wife or the roadside assistance I pay for every month, or even call 911.

I have had T-Mobile for three years Military/Senior plan plus was told I would receive a Ten Dollar month discount for Auto Pay credit card. Was perfectly fine and it was for three years, I get a text from T Mobile today saying a credit card is still perfectly fine for auto pay but not fine to continue to receive a discount. It must be a debit card or bank account information, A little research (google search) shows T Mobile was hacked into in 2021, 2022 and twice before May in 2023 but we're suppose to trust them with bank account information. I am not a lawyer so I cannot speak to the legality of "breaking their Promise/contract". I am certain however the customer wouldn't get away with it, T Mobile your wrong!

Been here 10 years, as soon as I switched to Magenta Max it's been horrible. Last year in my home I could not use cellular service, had to connect to wifi. I figured it was my home. We moved in the middle of downtown and the same thing! I can not use cellular service at all in my home. I spoke to 4 different people today and all of them had a different reason as to why I didn't have service. Their customer service is normally always amazing, but I have no idea how Leslie, tech support manager obtained her title because her listening and resolution skills are concerning. No result, and still, no cellular service on two T-mobile lines. Time to research other providers because T-Mobile is now a complete joke.

Was sent an offer about switching to their service; meet or beat the price I am paying now and free phone. Called about the deal, what they offered is more than I pay now, then stated I could get a cheaper plan, but they will take away multiple services. I asked for them to forward to their superior, she said she would and get back to me within an hour two, I called back to see if it been resolved; the next gentleman said they cannot honor their offer to me. Both had been apologized, but it doesn't make up for false advertising, especially when T-Mobile is pursuing me to switch to them. False advertising, I believe that is illegal!

I just disconnected my services with T-Mobile after ten years because of the cost. And the reliability. For years they overcharged me and my family for services. My just recently brought my attention I was spending on cellphone bills. And equipment. They were really robbing me for years. My time spent on hold has added up years off my life. I am also a military member and have a family. This is supposed to be an American company. T-Mobile has really disappointed me and my family. Be careful. This is the first review I ever written.

T-Mobile service is the worst. Their sales team is very quick/fast to trap the customers but their service team is horrible. First, they overcharged me on the billing amount. Then, I cancelled my service but they still sent me a bill. I had to be on call with them for 3 hours and provided all the evidence with their email confirmation of the cancellation of the service. They removed my bill but after 2 months, I get another bill with interest charge. I called them up again and now they are asking me to go to a t-mobile store to verify all my details.

I will just touch on important points because I could write a novel about this company and I have only been with them since December which leads me to one of my complaints. You may wonder why I don't change wireless carriers if my experience has been so terrible, well here is why. I was told that for signing up one of my lines would get a free phone. We didn't need a new phone because the line they said gets a "free" phone already had a pretty new phone. The guy didn't mention this phone locks me into a 2 year contract that if I don't fulfill I have to pay around $1000 and that amount never decreases. Like if I were to cancel after a month or if I were to cancel the day before my 2 years was up I will owe $1000 even though the phone won't be worth that much by then.

I was purchasing a new phone and was told if I upgraded, T-Mobile would give me a gift card. I wasn't planning on upgrading but I did it for the gift card. T-Mobile made me jump through a bunch of hoops, filling out online forms, submitting receipt copies and so on. It was a lot of work for a gift card but I did it. A month went by and nothing. I contacted T-Mobile multiple times and they said they had to approve the gift card but that I'd submitted everything properly. They never approved it. I finally got angry after many months had gone by because, again, I would not have paid for the upgrade but for the gift card offer. **, Joshua emailed me that he would be my "direct point of contact" so I reiterated the whole question again (keep in mind I've spent hours on the phone with useless customer service). Guess what? He never replied back. I never got the gift card. No explanation. T-Mobile is the WORST.

I bought a T-Mobile plan based on features and the coverage maps shown on their website. I live about 3 miles north of downtown Atlanta and the map showed excellent coverage. My actual experience was 1 bar of service with download and upload speeds of less than 1 MB/sec. Not quite sure how T-Mobile can get away with such misleading maps without being sued.

Today 6/22/23 while talking to the T-Mobile Customer Care team, I received 5 star service from Yankely. I'm a Sprint legacy customer and she helped me set up an online account under T-Mobile and also add an international plan on my daughter's line who's traveling overseas. She took the time to go over all my questions and had the patience to answer each one of them in detail. She seemed to be very knowledgeable and at no time I felt lost through the process. I can assure you that if every customer care specialist handled the calls the way she did, T-Mobile overall ratings scores would be 5 stars. Thank you Yankely, I hoped every time I called T-Mobile you were the one taking care of me. Great job!!!!

I was suppose to receive an order on the 20th. When I did not receive it, I called on the 21st to inquire on the tracking. I spoke to 2 reps and a supervisor (all of who had very thick broken English). I provided them with the order #, they could not locate it, I gave them my last ae and last 4 of my social and they pulled up someone else (inactive acct). The supervisor could not locate me at all in the system and told me to have my bank reverse the charges. Totally frustrated, I went back through my email and lo and behold, I am given a complete different order #.

It’s been almost 2 years since I purchased phone for my mother that she couldn’t use, as she was unable to open the screen. I mailed the phone back to T Mobile as T-Mobile rep asked me to do, then I called and verified that the phone was signed for when received. 4 months later I received collection notice! Once again I did my work and submitted proof that phone was returned and accepted by T Mobile as requested by T Mobile! Now almost 2 years after the purchase was made, and a year since the phone was returned they want me to pay for the returned phone that I no longer have!!! This is so messed up!!! I told them, "I will pay if you send me that phone back," but they refuse, so they want to keep the phone and money! I don’t know if I want to laugh or cry. Stupid company with stupid people!

I purchased an android phone, when I called for replacement because the phone stop working, I was promised a new phone. They sent out a refurbished phone that did not work well. 2nd they did not inform me I had to return the old phone they just charged me at $1400 and then sent a text stating to return for a credit. Why I called for return instructions the csr informed me to wait and they'll call me back with further instructions. The refurbished phone sent out was also defective but I was informed I can not return it until after 6 months. So now I'm expected to purchase a new phone in order for my business to operate properly. Each time I spoke to customer service, It was very frustrating there was a huge language barrier I could not understand what they were trying to communicate with me nor could she understand the issues I was having in order to properly resolve them. I was also informed. There was no other personnel or corporate number available I could communicate with and I know this cannot be true. I've had a bad experience every time I've had to communicate with the customer service number.

I had T-Mobile for a couple Years now. Started off OK.... Then ever since I moved to MA the service has been touch and go. Call dropping. Standing outside still call dropping or people not able to hear or vice versa. Just do yourself the favor and get Verizon or AT&T. They are far superior to the services provided. There is a reason T-Mobile has piss poor reviews.

DO NOT SWITCH TO T-MOBILE. Seriously... I mean it. Save yourself the headache and the time, it is MISERABLE.

I have T-Mobile internet pre COVID, and it has been a up and down situation. Example you can be watching a movie and right in the middle of the movie the internet stops connecting. I have called the T-Mobile technician on several occasions and there is nothing they can do to be honest. This internet is not reliable and it's not for customers with multiple streaming devices, work from home jobs, kids who still do online curriculum, college students, etc. I will be going back to spectrum because this is not worth $55.00 a month.

Should "Keep and Switch" be called "Bait and Switch"? After being assured that there would be no charge to switch over to T-Mobile, I was charged $74 to transfer my service from Verizon! I was also assured in the store that I qualified for the rebate to bring over my phone from Verizon. I have also been rejected for the rebate three times as they ask for things that I can no longer access from my (suspended by me) Verizon account! I have been told for example by someone from I think India? that I didn't "do the deal" or that the store manager "would take care of it" and I would hear back from them many days ago. So right now, I am paying Verizon and T-Mobile both for monthly service as well as the $74 fee from T-Mobile. Not impressed with T-Mobile right now I can tell you.

Twice now in the past year (I have been with T-Mobile since Jamie Lee Curtis was a spokewoman for Voicestream) I have had issues with T-Mobile. First of all, their connectivity is ok, not an issue. It is with their retail stores and people. First of all, I went to T-Mobile in Aug of last year, in the Everett Mall location, which no longer exists. I wanted to get my grandchildren a tablet with a data plan. I have 8 lines on my account at this time. They say NO PROBLEM, free tablet and 10 bucks a month. Great deal! So I get it. I see 15.00 per month and a 5.00 charge on my bill. So I call them and they tell me that the 5.00 is because I don't have auto pay for that last line (you only get a discount for 8 lines) and the price for the tablet is 15.00 per month. They gave me a little credit for the autopay, but not for the tablet.

What can I say? Been a customer for at least 5 years… Day I get arrested, I find out T-Mobile helped the police by deleting specific text/call logs from my account that could've proved my innocence! Giving the police any info they need is one thing but assisting with DELETING info is pretty shady, don't you think? When I called and confronted the issue, I was being connected to several different people cause no one wanted to address my concerns or maybe they just didn't know how?

After a year of my voicemail not working I got fed up and start pushing hard for it to be resolved. Unfortunately all calls go out of the country to some call center where all people seems rude and don’t resolve issue. After talking with them many times I was fed up and asked for a manager to call me back. When he called he had left a couple messages and then when he called back for the third time I answered and he started to tell me he knows where I live and I need to stop calling or I’d get hurt and that they did know where I lived. After calling back in to resolve this no one cares or is doing anything about. They are the absolute worst company and for their ‘employees to tell you they know where you live and will hurt you is inexcusable in my opinion. After a mth of pursuing this I’ve yet to hear anything back so obviously T-Mobile is ok with this behavior and that is disgusting.

In February 2023 T-Mobile promised they would recover my previous phone number and that I needed to open a new account with them to do so. Opened the account under their buyer's remorse guarantee program and set up my account. They gave me a entirely different number than the number to recover. After several days of them not able to recover my previous number as promised, they continued to insist that they could recover it and not to leave the company. I told them numerous times that if they could not recover the number to just cancel and close the account because I already had a phone and honestly just needed that specific number.

My experience with T-Mobile has been the worst customer service experience of my life that I can recall and I'm not that young. Trying to switch from another provider First, they ship my phones to the incorrect address in a different state. Then they tell me I have to wait for a return and refund or pay a double fee and be refunded later if I want to order new phones before the first shipment is received. Either way by the time the phones are returned, the promotion has ended. So I say, "Hey, just close my account." Phones get refunded, fine. But my account? Not closed. After I had been told it would be closed. Received a bill for 302.00 for an account with no phones, no phone numbers and no service. Keep in mind I can't even log in because I have no phone number.

Initial visit was good, but the system was down so we could not pay. When we returned...the girl could not been more annoyed that we interrupted her doing nothing! She sold us the wrong SIM card, did not set it up properly. We cancelled the card within 3 hours, after we realized that it was not what we needed. CSR was great on the phone. No problem canceling it and a refund was issued. To make a very long story short that was in March, it's now May and I still don't have the refund! They keep apologizing and making promises...you will see your refund in 3-5 days. I do not encourage anyone to use T-Mobile. On approx. day 10, I called the Mgr back since he did not call me as promised. I guess he doesn't like to give bad news to his customers. No I am not getting my, rightfully deserved, money back. I guess I am going to have to eat the $50.00. I have a long memory.

After 20 years at At&t I just brought 5 phone lines and 2 watches over to T-mobile. "We'll pay off your old phones"- bait and switch. "We'll credit $150 for bringing in the watches"- bait and switch. "We have internet available at your address"- bait and switch. "We'll pay up to $500 for your trade in"- scam/bait and switch. The number of times and number of hours spent calling customer service, starting over, submitting receipts, and clicking broken email/text links is absolutely unreal. 2 watch lines still don't work and I am dreading calling back- I've already held and spoken to them twice for this. They made good on NONE of their promotional offers. My family has been robbed.

In the middle of April I cancelled 2 of the 3 lines that I had. I spoke with a supervisor who assured me that she understood the task and everything would be ok. Nonetheless they canceled all of my lines and I went without service and a possible write up for missing work. The most they claim to be able to do is a $20 credit. Not to mention all the other times that my phone isn’t working and they claim it’s the towers “ALWAYS” being worked on. The absolute worst company. If I could give 0 stars I would.

They were supposed to send me a phone. I told them that I could come pick it up because I live right across the street and they said no and gave me a tracking number to see where my phone was. They told me my phone should be here the next day, it's the next day at 9pm and my phone is not at my door. They pushed the date back to Monday. I tried calling again to tell them I could pick it up but they hung up on me and I went up there. They said they can't do anything about it.

I was told my bill would never be over $140. I asked, "Even with taxes?" The Salesman said never over 140! I was so happy. I could save save more than I had with Verizon. My first bill was about 104. My 2nd bill was for 124. My 3rd bill is for 156. I called and they told me about the hidden fees in the free phones. I don't Appreciate being lied to. But should I be surprised. I trusted the T- Mobile salesman in Midland Park, NJ. They straight up lied to me. I called and left a bad review. Because they said it too late to back out of the contract now and T-Mobile will not make it right. As soon as my contract is done I'm Leaving these liars and going to find a new carrier. They don't care!!! I don't recommend solely because I was lied to!!! They have bad business tactics and should be investigated.

I spent 3 hours on the phone with a salesman that convinced me to leave Verizon and go to T-Mobile. With that said I have moved all my services over to T-Mobile. Had issues with cell phone but they were resolved. The major issue is I have a landline which was told it would not be a problem to port over to the cell service. I have been going back and forth with customer service and supervisors for the past 5 days of having service for 11 days. Spending almost 20 hours, multiple supervisors saying the account number is wrong. Managers saying they would call me back. Every time I call it is the same thing, wrong account number. So we got Verizon on the line with a manager and verified all the information. Was supposed to get a call back on 5-17-23 from a manager. Of course no callback. I am disgusted that we are as consumers subjected to this.

This is the worst cell company ever. They scammed my daughter into her own account, instead of mine. I had come out of the hospital that day so they did it knowing I couldn't stop them. Never again with T-Mobile. No signal anywhere.

The corporate office got involved. They got a hold of the people that was dragging their feet on refunding my money. It turned out to be an outsource contractor company not T-Mobile themselves. Maybe they will find a new one. Who knows. I have now been reimbursed all my owed to me. I have changed them from a one star to a four.

Rude and want to yell in store at an issue you was told go store for. When fees go up, I'm Tmobile customer, when phone breaks I'm Sprint and can't get any help. They end chats or hang up on you. Each person tells you something different. They don't care you spent 8 days 8 hours a day getting runaround, time away from your job. Won't even sell you a phone at full price to stop you from missing business or kids due they make more off you with monthly lease of phone. If it was Sprint they took care of in store. I had new phone, no charge advised. They don't have contracts, my paperwork says I'm in contract that I signed March 2022.

T-Mobile store located on 35th Ave and Thunderbird Rd, Phoenix, AZ 85053. For those of you who are still dealing with this store and not getting anywhere with your requests, concerns or complaints, don't bother wasting your time expecting resolutions. He will continue to hold off on issuing you any credit or refund for as long as he can get away with it. Don't go through the long and tedious experience I had to go thru. Save your energy and contact the customer support chat line on TMobile's Facebook page. They call themselves the highest Tier levels. Their team is called T-Force. The reps on this site are not from outsourced countries call centers. Just to summarize my painful experience with this Store Manager?

They don't respect customers. Employees ordering pizza while serving you very bad attitude. Didn't fix under warranty phone. Didn't explain warranty issues. They just care about selling. Don't buy any thing from T-Mobile shops. It will be like flushing money in the toilet. Baaaad experience me and my friend had with them. Be careful.

I was a Sprint customer for 30 years. I was forced onto T-Mobile. Their service has been nothing but a permanent spike in my blood pressure. I have no service at my home. They sent me a CellSpot to mitigate this... and it works great as long as I have internet service. However, if the power goes out or there's an internet outage, I'm back to ZERO service.

As far as service goes, I haven't had a ton of issues with T-Mobile over the past 4 years. HOWEVER, the customer service is some of the worst I've ever seen. 30 minute to hour hold times just to speak to someone who is not trained and doesn't speak fluent English. The service in stores is no better. The employees seem to focus on customers who will drive up their commission more, or sometimes they don't help you at all until you make yourself noticed. The only reason I haven't switched is because I don't want to go through that process.

I traded my I Phone 11 in for a 14 Pro. The sales rep told me I would get $800 for my phone with approx balance of $300 to be paid off in 24 months. My bill before entering this transaction was $50 a month and she told me it would increase to $63 a month and I was ok with that. My current bill is $119 which is DOUBLE what I was expecting. I have tried to resolve this via the T Mobile phone app and I am told the agent would look into it yesterday but I have heard nothing. The sales agent was either poorly indoctrinated into customer service or lied to me to get the sale. I am upset I have to spend my time on something that should not have happened. I give a ONE STAR to this process and I want to know what T Mobile is going to do about it!!

Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them. Asked what the value of my trade in devices came in at. At this point the lies unraveled.

Signed up for 3 months free try our service, once sim arrived...1 hour with customer service who COULD NOT get the card to work with my unlocked phone, said I must go into a store...what is the point of that? I threw it away and went back to Verizon. Now, they are trying to hit my bank account for 185.00 dollars as well as threatening my credit. When I contact customer service they say they must verify the account in order to stop and clear it up? I have to go into a store to do this? RIDICULOUS.

Just want to thank Chris **, retail store manager, at the Tanforan Mall T-Mobile store for being very patience and helpful in explaining some of the features of the Samsung smart phone to me. It is very nice and refreshing to have good customer services.

They use something called a dynamic IP address. That means when Youtubetv asked me to verify my location, the verification failed. The result of that was that I could no longer get my local tv stations. They said the same would be true if I tried to use Hulu! I am subsequently canceling my T-Mobile account.

T-Mobile Representative lied about several things just to get the sale. Free cell phone and no contract. The cell phone is only free if you stay with the company for 2 years. If you leave before 2 years then you owe for the free phone. Mastercard to bring your own number. They did not specify virtual card. Told you can you the Mastercard to pay your 1st cell phone bill. That you will receive your rebate in 21 days. But in reality it is a virtual card and receiving it in 21 days is a joke.

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). My young daughter is on another continent alone and was left with no cell service, creating a safety issue. Further, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE!

Got an internet hotspot delivered on a trial basis. Device did not work well in my area. Called T-Mobile and received authorization to return the device. Was told there would be NO CHARGE associated with the trial. Received an email from T-Mobile saying the device was received. Then proceeded to get bills sent every month in which the charges were not specified. Tried speaking to customer service reps. Made about a dozen calls over a three month period. Not one rep was helpful despite 30 minute calls explaining my situation. Finally sent to a collection agency who were able to rectify the situation. T-Mobile customer service is awful. One of the worst. Will never consider a T-Mobile product based on my experience.

Bought a phone at T Mobile. Could not get it ported and returned it the next day. They told me I had 14 days to return phone for full refund. But when returned I was charged an extra restock fee. And no refund on phone. Out $110 on this fiasco. Went to 2 different stores and called corporate. Got nowhere.

I had to everywhere possible to post a review. Somewhere I could bring awareness. T-Mobile charged my ex husband for a device after it was paid off. We left TMobile to Verizon. Then when I moved to a different city, I got T-Mobile again with family to save on the bill. Well, let me say, I got a phone. Then I upgraded two years after my phone was paid off. I went to the store turned in my old phone and with a promotion I was getting a new OnePlus10 Pro free. Well, within three months I see two installment payments on my account, 1 for my old phone "I had turned in" and another $1,000+ for the new OnePlus10 Pro "I got free".

Nice techs want to reset the phone over and over again. The T-Mobile tower equipment has been down for 5 days. Very dangerous as we are in the country. Verizon is doing fine. I believe both companies use the same tower. Will switch to Verizon.

Signed up for 100Mbs T-Mobile Home Internet service. For a YEAR I received 25-35Mbs, which was sufficient for my needs. On March 21, 2023, T-Mobile "upgraded" their local, Sebring, FL, cell tower, and now I get between 2 and 5Mbs, with frequent "No Service" periods. Phone calls drop, computer frequently disconnected from the Network, and TV buffers with frequently disconnects. By far, the WORST internet service I've ever seen. Make a sandwich and a cup of coffee before calling Customer Service, and be prepared to speak with someone in India who needs a couple more years of English Language instruction. T-Mobile has gone all the way back to Sprint!

I was a customer for 7 years, never missed a payment. When I switched to AT&T, I paid up my balance in full and moved. 3 months later I see a derogatory mark on my credit report from t-mobile. I call and they refuse to give me any information whatsoever and tell me I have to speak to the collections company that they sold my debt to. I HAD NO DEBT! Never use T-mobile!

While their people are very nice when speaking to, I have tried many times to resolve the issue. The person who initially sold me the plan told me I qualified for a 200 per line credit on the plan and even sent me the code for the offer. After submitting the credit, I got rejected as the plan was not qualified. I explained this to them on a follow up call, and was told they would submit to supervisors and re-submit the request. Followed up again and was told I didn't wait the required 8 weeks. When talking to them today, I'm told they won't resolve and that I have to wait longer and only answer is to move me to more expensive plan. Then re-submit and wait longer. Disconnecting service..

This company took my money sent me 3 iPhones and switched my account from Sprint to T-Mobile and to T-Mobile again. Never switched my phones over. So now they are In collections and the phones will be unable to use. Scammers.

We are switching back immediately. They lied from the start. Everything has been complicated. Couldn't transfer our phones. Wouldn't pay off our bill as promised. Then offered us free phones but you have to pay almost 200 per phone. Pretty much just kept lying. Definitely a horrible experience.

The East Boston, MA store is horrible and T-Mobile customer service is horrible too. I was transferring over from another carrier so I decided to stop by a store and do it. A few weeks later, I called to see why I hadn't received my phones yet and was told the woman at the store didn't know what she was doing. My order was for two lines and she had suspended one line and never attached the trade-in to the other so they had to redo the order. After more than an hour on the phone, they lied to me and said not to worry, I would get the same promotions because it wasn't my fault but a phone that was supposed to be free, I ended up paying some for it. When I called they acted like I should be happy to pay the amount because it was discounted. Beware T-mobile and their customer service lies and the woman with the long nails in the East Boston, MA store. I wish I had stayed with Verizon.

I was scammed by a sales rep to purchase a device from this scamming company, telling me that all calls are recorded when the call first answered but when I mentioned I was scammed by a sales rep, now calls are not recorded anymore. Sales agent promised me that I'll receive my money back in the form of a prepaid card sent physically or virtually by email.. Kept telling me "It's like you're receiving your money right back anyways, so it's really like you're not sending that much money" then tell me no one told me that (when the call was recorded) after I made the purchase and sent my trade in device now they're telling me that I can return the new device I purchased and get a refund but can't get my trade in device back, but they want to keep MY money for the trade in for me for a future purchase, like I really want to do business with them again.

Just signed up for the T-Mobile package of Mobile phone, apple smartwatch, and internet. First went to store because cable on internet could not plug in. Was told that it was a charger and just plug it in. I knew that. When he finally looked at it, the plug was broken. Went back next day because people could not call me on my phone. After one hour they realized that they had never changed me over to T-Mobile from Verizon. Went back next day because my Smartwatch wasn't connecting. After another hour, They realized that they had not forwarded my phone number from my phone to my watch. Still did not work the next day. Called customer service and she realized that they had set up 2 accounts for me and my devices were on 2 separate accounts and not connected to each other. They had also messed up the billing, which she corrected.

A couple weeks after buying a new phone I stopped receiving texts. I called T-mobile. They did a ticket and said they would call me in two days. I hadn't received a call, so I went to the T-mobile store but they couldn't do anything. They said I needed to wait for T-mobile to call. T-mobile finally called me Friday at 4:00pm and said they were still working on the issue and that I would have to wait for Monday for someone to call me. It shouldn't take 6 days to start receiving text messages.

I recently tried Tmobile and cancelled in 4 days. Now they want a whole month's payment, which by the way is a lot higher than what I was told. Was on hold 25 minutes for them to tell me I had to pay the whole month. I am not paying it and told them so.

On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday. I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back. On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may look want to look into a different carrier.

Customer service representative blatantly lied just to get a sale. Everything she told me was not true. I was out money and no phone. I was specifically told I could bring my phone over to T-Mobile and that T-Mobile would pay off my phone. And that I would receive a new SIM card in the mail in a couple days. And once I receive my new SIM card to call customer service back to have the phones transferred over and that the process was very easy. And was also told that I just needed to take my bill with my current provider to my local T-Mobile store so they could get the information needed in order for T-Mobile to issue payment to payoff my phones. Absolutely everything this woman said was a lie.

My deceased mother had T-MOBILE service for over 20 years, I also had a line on the same account. Although I paid the primary account holder in full for the device T-Mobile refused to issue a pin to unlock the device for use with another carrier. Although the primary account holder has been deceased for 2 months T-MOBILE states "the primary account holder needs to call in to reset the pin". I paid for my device in full, am I expected to pay double? It is not my fault she wanted to pay in payments instead of paying the whole amount up front. T-Mobile is a horrible company who won't even take care of the accounts of customers that stayed with the company for 20+ years. Why would they take care of yours? T-Mobile is a horrible company. Beware.

Updated on 03/11/2023: I don't like pointing out people for what they say but I was at the store the other day to resolve a problem & the lady who sold us our contract said she couldn't help us anymore & when I said I had sent a report to you she just smiled & said big deal. The store we dealt with is at the Giant on Spring Garden St.. So there you have it.

In November of 2022, I transferred my service to another carrier and didn't have the time to call them and cancel the family. I called T-Mobile the next month, December, to cancel the family plan plus requested for a refund for the remaining of days we didn't use. The T-Mobile representative happily told me the family plan has been cancelled AND the refund has been processed. I was refunded. In January, I received an e-bill for December month, and realized they haven't cancelled my service. I reached out to T-Mobile representative again and asked for the refund and cancel the family plan. Again, they happily refunded me and stated that they have cancelled my family plan. The family plan is finally cancelled.

Bills been incorrect for over a year!!!! My bill has been wrong since December 12, 2021. That’s right. Over a year and I have to reach out to them each month to fix it, and they keep promising me that it’s fixed and every month it’s not, I tried to leave and they said I would have to pay what left on the phones even though we did the trade in a qualifying phone get one on them…. And worse I said they can even have the phones back and they said I can’t do that either so I’m stuck with them…. And when I told them I’m getting a lawyer that I have all the text chains they locked my mobile app so not I don’t have any of the messages…. I can’t believe a company can do this and get away with it.

After me going to the store and following up with a phone call canceling my account T-Mobile took advantage of the autopay previously set up. Now after four months I found out that they've been pulling money out of my account without my approval, perdition nor contract to back it up. Talking to them has been a waste of time. I went to my bank to recover my money and now T-Mobile is threatening me to report me to credit bureau damaging my almost perfect credit score history that has taken me years to build.

My mom passed away a few weeks ago, and I called T-Mobile to close her account and return phone. They told me to keep the phone at no cost to me and do whatever I wanted with it. I should have known that was too good to be true… I then tried to sell it to help pay for my parent’s headstone (my dad passed away seven months before), and it turns out it was locked by T-Mobile. I called them to unlock, and they said they couldn’t unlock it without me paying the remaining balance on the phone (over $600)…exactly what they said I wouldn’t have to do!

I have had no connection to network and been unable to use my phone so many times I've lost count. This last time was when I was on a 911 call and needed to call back to update the police on a situation IN MY HOUSE that was volatile. I could not call out. Thank God it ended ok but what if it hadn't? I also had no connectivity trying to navigate in airports during the Great Southwest Debacle of 2022 which was very frustrating. Everyone around me will have service and I won't on a regular basis. Switching to ATT because I need to be able to call 911 when I have an emergency. I went into my account to get the transfer pin and found a notice that they had been hacked over the course of a year. DONE.

C/S **. She took almost 45 minutes with me on 02/23/2023. I had problems with my phone, not T-Mobile Service, which she rectified and also helped me to get a better plan with T-Mobile for my wife and I. She also updated my iOS and put a new chip in my phone because mine was so old and not functioning properly. With all my questions, she never lost her patience nor her integrity. Great employee!!!!

Have had bad internet service from day one. Called and complained about when first changed to them. Their expert told me just too many people in my town was T-Mobile customers is why I have bad service. Live in a town with population of around 45000.

We have been customers with T-mobile/Sprint, prior being Nextel and other providers in succession for nearly 30 years. We have also been able in the past to reconcile issues with the provider. This is not the case now, as after apx. a week, almost all calls for technical support for the current issue have been routed to call centers in the Philippines. This is an issue due to both cultural, as well as language barriers. There is no option to speak with onshore technical support, nor does there seem to be any method of escalating a support call to a higher tier of support.

I am a first time user of T Mobile service. I was tricked into a plan by the store representative who promised that my plan covered a completely free phone, low cost for each month, $400 rebate in 60 days. Then starting from the first month, my plan was changed to completely different one. I have to pay much higher and there is no rebate. I have made 6 to 7 calls and visited the store. T-Mobile does not care. I am appalled that T mobile is such a dishonest company. I do not recommend the company and its service.

Have been a customer with T-Mobile for almost 3 years. I came into your store on Saturday, February 18, 2023 between the hours of 3pm - 5pm at the Chartley location in Reisterstown, Maryland. I was verbally attacked and assaulted by the store's manager. Locked in the store and then kicked out the store by the store's manager because I requested assistance for another employee to help me because while the store's manager was assisting me he kept nodding off during the entire conversation with manager Kenyan **.

Caution! Beware! T-Mobile is operating a certified scam program. Do not give them any credit card information. Their 5g network does not work if you're not within 50 ft of a broadband tower. I've had two of their router modem units and trying to return them is a complete nightmare from hell. When contacting them they'll make sure they cannot bring up your account in all forms or fashion. And in getting return labels it took over 2 weeks and only one of two was sent. Their whole customer service staff are extremely incompetent or incapable of answering questions. The few who do have a brain will steer you to a local t-mobile outlet only to find out they don't want to deal with you and will tell you so. T- mobile will keep billing you excessively even after the equipment has been shipped and returned... It's a total scam to raid your bank account or credit card!!!

This store refused to take my phone trade-in after an online upgrade. T-Mobile customer service instructed to drop off the old phone at any store and the staff here refused and said to just mail it. Lazy...

Stay far far away from this company! They are a complete nightmare to deal with. They promise the world, but don't deliver, and when you call back in nobody knows anything about it. I'm wasted about 45 hours of my time, and I'm still fighting! And once they have your credit card, they can bill whatever they want and you can't get the charges reversed. Even managers won't fix your problem, but waste more of your time keeping you on the phone telling you what great service you have. I'm not going into detail because it's been one problem after another, and it just keeps going on. At this point I just want out!

I have had Sprint without issue for many years. Unfortunately, T Mobile purchased Sprint and it has been nothing but problems. My phone service is so bad that on 1/14/23 I purchased a new phone hoping that would fix the problems. Went to the T Mobile in Queen Creek, AZ. Upon purchasing the phone, I was told I would receive a $400 trade-in on my phone. What they didn't tell me was you only get $105 and the rest will be spread out over 2 yrs. If you go to another carrier you lose it. Next, when I was purchasing the phone, I was asked if I wanted phone insurance and I said NO a couple of times. He keep pushing it. Well he added it!! I have spent almost 3 hours this morning trying to get it removed and a refund.

I’ve had T-Mobile for 4 years and for the first 2 I never had a problem till I got a phone for free. Ever since I had the worst experience every month calling and asking about why is my bill so high. I’m done with them. They are the worst company. I’ve had Verizon and ATT and even though they are a little bit more expensive I never had a billing issue with them. T-mobile is honestly the worst. Customer service just lies to you and they change your plan to get your bill lower but then it changes the next month. Don’t be fooled with their promotions. It’s NOT worth it.

I spoke with someone in customer service because my tablet stopped working and they told me that I was not being charged anything for my tablet. I rarely look at my bills because my bill pretty much stays the same at all times, however I did decide to look at it one day as I was reviewing my account because I was thinking about upgrading. I noticed the tablet was there as part of my current lines and I asked the rep at the time and they told me I was indeed being charged for the tablet. This tablet has not worked in about a year and I even purchased a new one this Christmas.

Have to constantly restart phone due to dropped calls or just stops sending and receiving except emergency #s. Just had approx 4 months switching. Worst service ever. Do not recommend this product at all. Spoke with others who experienced the same problem.

Several customer service calls, two customer service operators, still unable to set up new phone to be able to use. Horrible. Now will have to go into store, for the third time to be able to use phone.

While traveling abroad, I lost my iPhone 12 Pro and subsequently reported it lost to T-Mobile. Now, I am unable to access my T-Mobile account, as it requires 2FA, i.e. a text sent to my lost phone, in order to login. I called customer service and they were ZERO help. Had to explain twice that I could not receive a text message because I had lost my phone! I cannot order a new phone online, cannot conduct any business with T-Mobile digitally because of their faulty account login policies.

T-Mobile has terrible cell coverage, especially in the Southwest. We chose to employ our "cancel at anytime" term in our contract and they still charged us for the following month. We visited their store and called several times to clarify the overcharge and they couldn't answer our questions and concerns and refused to remedy the situation. Instead, they referred us to their credit agency and threatened our credit rating. We eventually won in arbitration and was awarded $1,000 for our hardship!

I had the worst experience with T-Mobile when I decided to switch from Metro PCS. In November 2022, I ordered 4 SIM cards online (family plan) worth $152.43. UPS claims they left the package with the cards in the lobby of the building in NYC. I immediately reported to T-Mobile I did not get the package on the day I was supposed to receive the package (according to the tracking number) and called a few times after that day. Every time I called T-Mobile customer service was extremely nice and guaranteed me they would refund me but they never did. A month later I still did not get a refund and instead I got a bill for the monthly service.

I have experience with Sprint and Verizon where I've been with each over the course of 20+ years. And I decided to make the switch to Tmobile last May because the promotion they were offering at the time to trade in my iPhone X and Samsung S20 which would give us a monthly bill of $140. That was my entire reason for leaving Verizon. The onboarding experience as a new customer was horrible, and unorganized. They failed to inform of steps in mailing in our phones, and I was promised by the customer service lady that she would keep our promotion on. Months later my bill grew to $290 per month. After 1 hour explaining the situation, I get transferred to a "manager" which I think is just a different person with no authority.

I had no issues until I tried to close my account. I had been with T-Mobile for a few years without incident. Then I found a great Black Friday deal and decided to switch to another service provider. Before I signed up for the new service, I called customer service and asked if I had any debt remaining on my phones. I was told I did not so I informed them that I would be porting three of my four lines to another service and the fourth line should be shut off at the end of the billing period (Nov 29th). I got my new phones and ported the numbers over without an issue but in the first week of December, I noticed that the phone line that I had asked to be shut off was still on. I called customer service and asked why it was still active. Customer service now told that there was no record of me asking for that line to be discontinued and it would be shut off on December 29th.

Constantly overcharged us and charged us for services we canceled. Our phones keep on saying we don't have a provider and all we can do is call 911. Customer service speaks a different language and no supervisor available. I have spent hours in their office without help.

This is the most underhanded, deceitful, dishonest, company I have spent my money with. The lies, the lies, the lies this company tells. I will try and make my experience short. I have been a Sprint customer since 2006. After the T-Mobile merger my phone line stopped working for months. They blamed it on everything from faulty chips to virus updates. My phone would not stay connected to a network. I lost business which I had recently started, With no phone operating service. They lied stated technical team would troubleshoot. That they would boost my signal in my area they claimed these things would fix the problem. Then the customer service reps were hanging up on me or keeping me on the phone for hours at a time transferring me from rep to another lying stating it was a supervisor on the line. This went on for months and to my frustration I had no service I tried switching from 5g to 2g anything to try and get my phone to connect to the network.

Worst cellphone company out there. They charged my credit card without my authorization over $600.00. They gave me a cellphone booster over 8 years ago that of course does not longer work. The booster is obsolete, discontinued and but just because I switched to ATT they charged my credit card without my authorization. Their customer center is in the Philippines and their employees will keep on the phone for hours without doing anything about it. They end their phone call by saying "I will escalate it to the back office." Which means they can do crap about it. Extremely frustrating and just to think I gave them my money for over 10 years!.

I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. Offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,

After T-Mobile allows AT&T to move the second phone and number iPhone 12, then tell me I owe nothing for the phone, months later it shows up on my bill with a payoff total. Over 300.00. The only time I actually attempted to pay it off instead of fight it the customer service person removed all the cards I have used to pay my bill with. These people are lost. I’m moving my number and will never use T-Mobile again.

I've been with Sprint for 19 years and now that they sold to the horrible T-mobile company I will leave and find another provider. None of the cell companies are great, Sprint was one of the best and T-mobile is the worst. Their customer service is horrible and incompetent and they charge you early so they can get an interest free loan and charge you a week before your bill is due. FTC should investigate them.

I hardly ever get service in Sun City Center, FL, but today takes the cake! I am disabled and tried calling & texting my husband several times, as this was an emergency, but he never got any of my messages until he was home. Their service in all honesty is just terrible, I’m switching carriers. Please, please, please don’t fall for their advertising and you’ll be much happier! I called their customer service and spoke with Joseph, he didn’t seem to know what he was doing and was of no help.

In Feb 2022 I purchased 2 sim cards from T-Mobile in an effort to switch over to their service. My current provider would now not allow. I informed TMobile. I also did not seek refund for money spent on sim cards. In November 2022, I found out that TMobile had been charging and had collected over $650.00 from my credit card. I informed TMobile. They refused to refund. I've since spent an abundance of time and effort to resolve. (3 months plus). I finally received a partial refund, which did not cover the illegal billing.

In early December I discovered that if I signed up for in home internet I could get it for $25/month, no strings attached. I travel to Texas in the winter and needed a dedicated internet service for my use instead of sharing it with others in the place I stay. I went online and spent over an hour getting it set up. Because I was getting ready to travel I had the box sent to another address I have where I was going to prep for the trip south. It showed up, I took it out of the box and nothing. It would not power up. I called an expert and that's where the 6 week circus began.

Very Bad customer service. They don't understand what the customer say. They just do what they have a list of steps. To port a number, I had to call more than 20 times. Whenever I call they put in a new request and don't use their brain. For same error, they request again and again. Brainless people.

T-Mobile unlock device policy are horrible. They force the customer to pay the entire phone to unlock it!!! Verizon Policy is more logical and decent by unlocking the device after 60 days!! I hate this especially I have other service with Verizon and need to use the dual sim option.

After speaking to 10-15 customer service associates, I still was told untruths. I was a customer for almost 8 years and the last few years have been ABSOLUTELY HORRIBLE! I made it a point to discuss all options and steps needed to ensure my account was going to be clear and I would not have any mishaps. It was wasted time as I was lied to by EVERYONE I spoke to the final 3 weeks. First, I had to call multiple times for resolution to one issue after another. I would be lied to by one CSR and told I was lied to by another CSR, only to be lied to by the next CSR.

First off my bills 700 plus a month. Been with them for 14 years. Added a new line Dec of 2021. Told them the new line was going to use the old lines phone. To be sure to transfer insurance over to the new line and cancel it on the older line. This never happened now they won't insure my phone that got switched to the new line. Meanwhile I paid for the insurance on the new FREE phone for the past year and they won't refund that $ either. They gave me the option of getting a phone for the $400 trade in allowance for my Galaxy s 20 ultra. Then said they would give me a 400$ credit on a new s22 phone. But not on the Ultra. So bottom line is the phone they want me to accept is crappier than the one I have that should be replaced. Will not recommend them to another person!!!

Home internet has been trash from the very beginning. I've called in numerous times getting minimal support or resolution. Every time I call in and speak with a representative they have bad attitudes and pretend to be supervisors when asked to escalate the call. For the last 2 months my phone service has been equally if not worse than the home internet. Again when I call in customer service representatives refuse to transfer the call to a supervisor. When asked for the number to corporate I'm told there is no number to contact them. I'm ready to switch service not only because the service has been horrendous but so have the reps that I've spoken to. I don't wish this on my worst enemy.

Called T-mobile regarding a phone pricing plan. The first rep I could not understand his English. The second rep was not listening to my question. I simply asked if my phone plan could be switched to the promotional plan. A cheaper price. Both put me on hold to check. I asked - If you're T-mobile customer service shouldn't you already know the company's product and services. They could not answer my simple question and put me on hold again to check. Terrible customer service. Switching to Spectrum. At least they speak English and I can understand what is being said.

Our calls fail frequently. Often, when I try to call someone, the phone won’t dial out. People try to call me, but it goes straight to voicemail, and my phone doesn’t show I received a call until I get a voicemail notification. Texts won’t send, then when I try again, the person gets duplicate texts. The internet won’t connect and the employee told us we had to turn the box off every night before we go to bed! That’s garbage! My *free phone* upgrade cost me over $150! This company is a scam!

Ok today I went to my local T-Mobile store that I have always gone to and have been a customer at for over 10 years+ to see how much I would have to pay on tax for the iphone 14pro max because they are constantly try to give me ** free lol. Well nothing's free we all know that but anyways I go in there, the employee takes the phone number, then makes me go get my ID just for a price and I even asked her I need a ID just for a price so I run home, grab the ID, get back to the store, I go to another employee because I'm not dealing with the last one lol so doesn't even ask for an ID so waste of gas and time but we are past that by now.

I was sold two Flip-4 android phones and was told we would get a $400 credit for each of our S8 Samsungs. After it was processed we calculated they only gave us $200 credit per S8. THEY LIED - and T-Mobile will not fix the problem. Also, I can't switch back to Verizon without paying the extra $200 per phone. We noticed the same phone was available on Amazon for $400 less per phone. Verizon took 24 years to scam me, T-Mobile took just 24 days to scam me. DO NOT BUY YOUR PHONES FROM T-MOBILE, ESPECIALLY IN OSSINING NY. I'm going back to Verizon ASAP!

On October 24th 2022 I went into T Mobile store at 9512 Dorchester rd St Summerville SC. Spoke to Devon about a promotion I traded my Samsung flip 3 in and was told I would get $800.00 for it. I was trading it in on a Samsung Fold z4. It was $1800.00 so I paid $810.44. I went to the store to get what I was told that should have been a credit for $800.00 and I have never received my credit. I was told they would expedite it to give it 72 hrs. I waited 3 weeks. Nothing happened. So I called T mobile. They told me the same thing! Over and over.. To now three months still nothing has been done! T-Mobile Has spoken to Devon. He told them Yes it was a promotion and I am owed the $800.00 and still nothing. It isn't a hard if just give me what I was told.

Been a loyal customer for 9 years and referred 3 friends over the years - trying to change carriers for cell phone, while still keeping the additional line for the watch, but haven't been able to get a resolution or even a clear answer for 4 days. Hours spent talking to people in some far away call center who have me repeat the same thing each time. 3 times transferred to the tech support team who assured me that the phone will be unlocked after 24 hrs provisional period. So disappointed.

Longtime customer of T-Mobile, always had good service and customer service and always paid my bills on time. However, I’d noticed the reception/service decline over the last several years and after moving back to the west coast finally decided to switch to AT&T, who provides mobile service for my new employer. The reception was so lousy in my new city, Portland, OR with T-Mobile that I constantly had dropped calls and complaints from people that the connection was poor. Upon moving, I had also forgotten to return the signal booster (that never really worked anyway) I’d gotten 4 years ago and out of the blue got a threatening letter/bill for $300. I called immediately and they told me I’d have time (at least a week) to find my booster (located in one of my many moving boxes in storage) and return to the store.

I have a commercial account with T- Mobile 6 plus lines and a few months ago T-Mobile had a promotion to buy an Apple 13 phone and if you add a second line, you'll get a FREE iPhone 13 for free after activation that will reflect in 24 monthly credit installments on the bill. Well after over 6 months requesting my credit, they still have not issue this credit. The funny part is that every time I called, 3rd time now they always apologize for the " Mistake" but never issue the refund. At this point I'm considering moving my account to another carrier. I do not recommend T- Mobile for your commercial phone needs or TRUST their false advertising and promotions.

We upgraded our plan and were told we were eligible for up to 1000 dollar trade-in credit on new phones. I had a credit card ready to take advantage of the offer but the agent said, no, wait until December 12th. I called in on the 12th and was told we lost out (the offer is over) - the plan was updated on the first call but when I returned the call on the 12th, no 1000 credit anymore! Everything is documented and still T-Mobile will not honor the offer.

I went to T-mobile after Verizon kept raising my bill. The salesperson had one goal, to sell me as much crap as she could before I could get off the phone whether I wanted it or not! All I wanted was a phone I could use at home and surrounding area. She insisted I needed a fancy case, I said no, but it's free. She insisted I needed the ugliest watch ever made, I said no, but it's free. This was my first experience.

During an hour and forty minute conversation with customer care to remove one phone from phone plan and add a new phone, I got hung up on by a representative, got continuously placed on hold, and problem didn't get resolved!

I have contacted T-Mobile several times to address a billing issue and I keep getting nowhere. The T-Mobile store I have been dealing with was helping me out but now the store manager is no longer working there so I am back to square one. My account has a buy 2 pay for 1 offer where we pay $26.33 for an iPhone 13 and the other iPhone 13 on my account is supposed to be at no charge. Although the online account reflects the offer, every time the bill comes out I am getting charged in full for both phones. Each time the store manager called Customer Service they would tell him they resolved the issue and I should be able to see the credit but the bill comes out with the full charge.

Spent half an hour on the phone today with a rep who assured me I could could get an new phone and $700 off a 2nd even though I'm a current customer. Sent me a text confirming but only said I am eligible for BOGO. On the phone she told me my current plan is all I need. Called a store and they never heard of this, as an existing customer, I have to add a line. I've been a T-Mobile customer for at least 20 years and every deal they have it's only for new customers. They could care less about the people who have supported them for years. Shame, but they are no different than any other phone company.

We have been T-Mobile customers for about 3 years now and each time we have something added or changed, there is some sort of lies told by the sales person and they add extra things to the bill without explaining, only saying this time that "there is a $15 increase in the plan" and not telling us that it was actually to PURCHASE WIFI on planes!

For two weeks I was trying to open new lines with Tmobile, and everytime I got lied to. First I made a trade in deal and buying out of contract deals to find out the representative never activated account. Called again and next person reopened account with same deals as per him. Few days later I called for update on the phones and asked about my monthly billing and was told $100 dollars more than I was told. Come to find out the second representative that reopened account added insurance and some accessories that we never even spoke about it. He just added on his own, good thing I called. Third representative claimed she fixed the problem and removed the mistake his colleague made. She also said that phones are shipped and not to call back tmobile as she will call me on Friday the day my phone should arrive. Of course she never did.

I was a customer that thought that I would never switch but after multiple requests over many months trying to get a lower rate and seeing offers on the TV to no avail. Finally I decided to take my services elsewhere. Where it seemed like they valued me as an individual. I disconnected my service with T-Mobile on July 8, my billing cycle ended July 4th and in September T-Mobile sent me a bill for almost $280 even though my bill was on automatic payments. When I called to request why I had the bill the care team agent replied that it was for June and July's bill. I explained the process of me leaving and even stated that there may be a bill but should only be for 4 days. He stated "Yes, possibly maybe for 4 days, but he was sending it up to another team because he didn't see why I would even have the 4 days."

My father who is on my plan took home their equipment to test our their wireless network. He returned it the next day to the store. I wasn't ware of this, and have been charged $50 for the past four months. Once I realized I was being charged for a service that was not being used, I called for a credit. They can only credit for 1 month, and the other $150 they are keeping. They are not able to go back those additional months to credit. I have been with them for 7 years and I told them if they cannot credit me the money that they took, I was canceling my service with them today. They didn't seem to care at all. 7 years of loyalty doesn't mean anything to them so I will go somewhere else where it does. The rest of my family uses Verizon so I am joining in with them. The person I spoke to was Renea - **.

I changed banks, so had the change the auto payment, But I guess it didn't change fast enough for them and got charged another $7.00 and some change. I called them, but they didn't care, their wallets are full and am just a number in my opinion. They are fast to take whatever money they can from you. Service is poor here; I have to go outside in the cold to take a call or to call. So, they force you to go paperless billing so they can save thousands, force you to do auto-pay to lessen their workload and get faster payments, or they charge more, but soon as you miss that deadline their system is set up to take more of your money.

Sales clerk at a franchise store in Town and Country MO refused to provide service, specifically to set up and transfer data for a new phone because it was bought at Best Buy instead of T Mobile. We have been with T Mobile 12 + years and have paid nearly $20k in service fees. They have transferred other phones bought elsewhere over the years, including my husband's two days before (bought at Best Buy also) at the same T Mobile store, just a different clerk, with no questions. I questioned why the service was provided to my husband and not myself. No explanation was provided. I called the main corporate number. The clerk refused to give his name to the corporate office. The corporate office directed me to a corporately owned store in Sunset Hills, MO, where the excellent service was provided. Avoid the Town and Country, MO store and go to Sunset Hills, MO.

I was a customer for a few years until recently. Even switched to their internet service. No issues and always great customer service, UNTIL NOW! Internet service tanked and I had to switch. Customer service has gotten so bad that today alone I've been on hold for over 2 hours. Yesterday was horrible trying to explain the problem. On hold and speaking with customer service ate up some much time I'll never get back! T-Mobile is NOT recommended as a cell phone or internet carrier. So bad! Share and warn family and friends.

Do not use this company. They are the biggest Liars on Planet Earth. First of all if they mail you an advertisement it's all lies. They will do anything to try to steal your business from another cell phone company. The ad said I could get two phone lines for a certain amount of money. I talked to the rep on the phone and he charged my CC the activation fee of $35.00. Then told me he would mail me the Sim card. After receiving the sim card it would not activate because AT&T had to release my lines and I had to pay off my Iphone to get them to do that. To make a long story short the two phone lines were not what the guy told me. Only one line could received calls. The other line was text only. I canceled the service and disputed the $35.00. I then received many letters and calls from a collection agency. T-mobile are liars and scumbags. Do not do business with them.

I purchased a lake house in a remote section of Fl. Had spotty cell phone service. Suggested I try T-Mobile. Went to a T-Mobile store. Informed them of the lake house address and was told they had adequate service in that area. Dropped Verizon and signed up with T-Mobile for a internet hot spot and two lines. Needless to say the device was worse than Verizon's no service inside. And outside it was intermittent. Continued to test it on occasional trips to the location. After about a half dozen week ends of frustration gave up. Store said they could not offer a refund on the hot spot and I would have to talk to headquarters to cancel.

I recently switched to T-Mobile and the customer service rep that sold the plan told me that I would get a $200 gift card for switching to T-Mobile, and he gave me the code to enter for the promotion. I checked on my submission and it was denied. I called and it turns out that the plan I have is not eligible, so they put you on with another rep who tries to get you to go to a more expensive plan so that you are eligible. They apologize, it was a mistake but clearly this is how they are trained. What they didn't know is that my friend who is sight impaired signed up as well, but it was all on speaker so I could help and he was given the same scam. I heard the same thing. So clearly it was not a mistake.

Signed up with T-Mobile for "better rates and better cell service". I live in a rural area with limited good cell service available. When wildfires and evacuations started to really become a problem, I had to find better service in the event of another emergency. T-Mobile representative assured me they provided very good reception in my area and showed me a highlighted map. I went with 4 lines that included a new iPhone for my husband but also stuck me with a 2-year contract. Cell service was worse than my previous carrier but I stuck out the contract and then switched companies.

After T-Mobile took over Sprint, I have had nothing but headaches with T-Mobile. Back in February 2022, I was told that T-Mobile was shutting down the 3G network and that I had to upgrade to 5 new phones. The phones I already had were all paid for and working just fine but was told they would no longer function once T-Mobile shut down the 3G network. It was all downhill after that.

I've been with Sprint/T-Mobile for over 12 years. I've always had free international calling, but since the merge something changed. I was charged over $800 for two (2) calls to India for a job I was pursuing. Then when I called customer service to dispute the charges, guess where I had to call to? You are correct if you guessed India. How can you charge me over $800 for 2 calls to India then ask me to call to India for customer service free of charge. T Mobile just ended a 12 year relationship for mistreating a loyal customer.