T-Mobile Reviews

This phone company has been nothing but problems. The staff is so unprofessional. I was just talking to a mike M. Wouldn't give me his full last name. They lie each time I call. So sad. I don't recommend anyone to this horrible company.

Do not use T-mobile as a phone provider. They are the worst with customer service. They don't help in any way. They say they will help you but don't. Try to make you feel bad for them as you are trying to get your issue fixed.

We have had a family account with T-Mobile for years and if this review was for our mobile account, it would absolutely get 5 stars!! We all travel a lot and have never had an issue with our account or with being able to use it. I highly recommend T-Mobile, especially if you travel. It's worth it. I wouldn't use another service. This review is not about customer support because this isn't their fault. Unfortunately, this is another corporate issue, similar to the one I dealt with when trying to return the ipad I didn't order to Walmart. All of the support people tried to help me. They all wanted to help me. The corporation was not letting them do it.

We've been a loyal customer for a few years. As advertised on TV our plan agreement was "We will never raise your price". I received a text that T Mobile was raising our rate by $5 per line. I called customer service and Kay was unable to do anything about it. Claiming they will never raise your rate and then raising it is false advertising. We will be moving on to another provider.

I know that I can't leave 0 stars so here is a 1 star. I have been with T-Mobile for 6 years. The network service is terrible and customer service is worse than terrible. I have been on hold for over an hour multiple times. And they say we w busy. My grandson has prepaid service and gets much better service than I get. Don't waste your money on T-Mobile because the price is always increasing and service is decreasing.. BEWARE.

T-Mobile does not stand behind their agreements. We set up a payment arrangement and after the first payment was made I wanted to change the payment method but once I deleted the current payment method, they suspended our service. Mind you, they state in their website that you. A change the payment method up until the day before the payment is to come out. T-Mobile refused to correct their error saying their system doesn’t allow it. We had to make the 2nd payment to get it restored. Total fail in customer service and I’m beyond bothered that an agreement can be ignored.

I recently had a disappointing experience with T-Mobile during the process of canceling my Magenta plan and porting my two lines to Boost Mobile. Despite canceling two-thirds of the way through my billing cycle, T-Mobile charged me the full $70 monthly fee for both lines, an additional $10 for autopay (even though the account was canceled), and a $7.39 fee for mid-cycle changes.

I signed up with Sprint and TMobile took over. There was an offer of a $50/ month for life senior rate. I accepted the offer and was paying regularly for almost 10 years and then they changed it to $55 with a credit card, still $50 direct pay from bank. Not great as they never mentioned that could happen but they said in fine print somewhere it’s allowed.

When I changed my family to T-Mobile from Verizon a few years ago, it was full of lofty promises. They were all lies. Bait and switch, total counterfeit. They never made good on a single promise or plan pledge such as "buy-outs", bulk discounts and upgrades. I was also promised serious cost savings from Verizon with uncapped data so we bit the shiny but empty hook. After it became clear that I had been entirely duped and I was paying significantly more than I had been paying with Verizon, I decided to jump back to Verizon and it gets even worse here. The service was terminated with the switch but, mysteriously, they just kept on billing me. Twice I called and spoke with the powerless customer service agents and twice they agreed that I was in the right, that I should not have been billed. The first agent even promised to take care of it - he never did.

This is the worst phone company ever. They lie and scam they never give the rebates back. And the Internet is terrible. And the customer service is terrible also. They don't care if your problem is handled or not. And it's not one star. It's NONE.

The sales guy says buy 1 get 1 free as long as we get 1 that's expensive so we buy the 2200 for him and I pick my free phone. He lied and for 2 years we've been paying for them! T-Mobile did nothing after 7 total complaints. Their service sucks.

Jay the girl at TMobile in the mall in Joplin Mo told us the phone was free with trade in, also said we could add someone to the account for the free 3rd line. Also said the 3rd line will get the same abilities as the original 2 lines which is unlimited talk, text, data, and hot spot. She also said we could get the insurance on my wife's phone and turn in a report in about 3 weeks to a month and she didn't put insurance on any of the phones. Also we were told we were on the go5g account that has unlimited talk, text, data, and hot spot. She didn't change our account and now T-Mobile says we don't have Hotspot and our data is capped at 100gigs.

I called T Mobile to get a sim and transfer service. It came 20 days later and even though the delivery photo shows it's at the wrong door, they wouldn't credit my account because it's "post paid". I paid for dang near a month of service and was only credited the shipping time coz it's not tmobile's fault they picked an irresponsible delivery service.

T-Mobile has announced price increase for line starting in April. How it comes? I'm very disappointed with this increase. Thinking about to migrate to another provider and asking my fellows coworkers, friends and family to do it as well since most of them are unhappy with this change.

Ever since the New CEO took over this company they have gone downhill. I wouldn't touch Tmobile with my worst enemy's **! In the last over a year they have increased my rates $8 per line and have only taken away benefits!

I really wouldn’t give them any stars due to their inability to speak English after 8pm! My customer service rep was said to be Jim ** or perhaps I misunderstood and it was actually Jing **. Who the heck knows. I have been with this blood sucking company for 10 years but that’s only because my son likes their capabilities to reach any country from anywhere. Poor “kids” and I use that term lightly. He’s 23, phone broke and I called to replace it under the freakin warranty that I pay about $25.00 bucks among for! Ok I’ll get to the point. After Jim Bob offered me a 4th line with a free titanium app 16 for $100 less per month. I was then transferred to the third party warranty line which put me on hold for another 20 minutes and then disconnected my call! 1% rotten tomatoes for their horrific customer service. And their blatant lies to up your bill another $100.

Absolute trash company. Was with them for 12 years and they wanted to add $5 per line out of nowhere. I had 6 lines. Moved to Verizon. Even canceling my contract took me roughly 3-4 hours of my time. Absolute worst.

I am a T-Mobile customer for 25 years! I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them. I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared. Deep down, for a decade or more, I felt this company may outgrow our loyalty someday. Turns out that day is today, March 13th, 2025.

T-Mobile is absolutely liar, scam. Sales executives Aeron come into your business and promise we will get equipment promotion after switch from another carrier and immediately break the promise, and not answer the calls. Stay away from T mobile. Hope people don’t get scam from them by pass around this painful lessons. T mobile - liar, liar, liar!!!!

Signed up 4 years ago with a price lock guarantee only to receive a text saying my bill was going to be raised by $5 a month per line. Called customer service and have been notified that my bill will be raised and nothing can be done. I feel Tmobile is a very deceitful company that you can not trust and buyer beware you WILL be lied to. They're not a company who wants your business.

I started with T-mobile a few years back. When I joined they told me my plan would never go up. (55+) Well it has twice. But they lied about the first raise in my monthly bill. I can't stand being lied to and they have from the start. Terrible customer service

I've been with T-Mobile for over 13 years. I was with a plan they said WILL NOT GO UP and it didn't for for 11 years. BUT I WAS TRICKED to go to a third line plan (that I dont even use) because it was a little cheaper and had 5g. They told me it was a promise plan that will never go up EVER, so I traded to this plan. I've had to talk to call 3 times since I've had the plan (a year) because they keep raising it more and more. They're telling me it's a promise plan. That doesn't mean they don't raise the price and that I should have read that in the contract. I SIGNED ON BY PHONE while talking to Customer Service! T-Mobile are nothing but liars and thieves and they lied me into signing over to something they can charge me more money with.

I have been with T-Mobile for 18 years. The plan pricing and customer service have been outstanding. The coverage and signal strength are really good too. If all of that is great, then why is my rating so low? Because although you get great signal strength, the actual data throughout is TERRIBLE. My connection to the tower is strong but the towers connection to the network is pitiful. I constantly have to turn off 5G in order to get any kind of data at all even though my signal strength is at 5 bars with 5G. 4G is only marginally better. I've used the APP multiple times to try to help T-Mobile resolve the issue but nothing has improved. Connection speeds depend on 2-way communication.

I recommend against T-Mobile. I am a disabled senior citizen. Let them know this when I talked to customer service. They intentionally set up the billing cycle at the start of the month knowing that I would be short of funds. When I asked about changing the billing cycle I was told I would have to make 2 full payments for them to do this. Also I have set up payment arrangements. First payment was paid immediately. The second payment was due 14 days later. This morning they sent me a text saying my cell phone service is suspended. Not only do they want the past due amount paid but also want a $20.00 reconnect fee. Don't do business with t mobile. They are thieves and liars. If you use t mobile I can almost guarantee your bill will go up no matter what they say. I'm going to Boost Mobile.

I was part of the T-Mobile data breach in 2021. They now don’t wanna pay even though they got my Social Security number my date of birth and my address. I highly recommend you stay away from T-Mobile when they don’t wanna pay you for your information being stolen and your information found on the dark web. I’ve been with T-Mobile almost 7 years and now they don’t wanna pay. Never received any information about this data breach or information about the settlement. Absolute scam company go somewhere else.

I received a mailer card in pink offering me home internet and cell service for under 80 a month. I paid off my iPhone 15 plus from a Xfinity because they wanted $129 a month. So I reached out to T-mobile to get a new plan. When I spoke with a representative over the phone they assured me it would be at that advertised price. They just charged me 198. For last month and now they are telling me I will be auto pay every month for $121. What a waste of time.

Every time I have an issue I contemplate to call customer service or not. They’re overseas people for support typically not trained or something. They will talk to you nicely but screw up your account. Switching plans, was told one amount, completely different amount way more charged to my card. It took me months to fix it and get credit back. Absolutely horrendous.

Do not choose this company. Total con artists. They will lie, cheat, and steal from you every time they bill you. Customer service promises to resolve discrepancies, but then does not do so. Each month you are billed, your blood will boil as you get more angry with wasting countless hours on the phone with them as they try to rip you off. Promises of costs are not honored. Additional fees that they promised you that you would not have are consistently present. Claims that they never received phones when other workers confirmed that they were handed in. It has literally been one thing after the next since we switched over.

I have been with Sprint/TMobile for over 10 years and they said my plan is locked in and now they are saying it's gonna change cause they are not gonna over what they originally said and hike the rates. Is this legal? We signed up for a plan and when TMobile bought them out we were told we were locked in as long as we didn't change anything to do with our plan. It's extortion cause they have your phone that you are stuck with for 2 years so if you try to leave they charge a crazy fee and screw you over. Don't go to TMobile they treat you like crap and raise your bill for no reason. All customer service is over seas and when they repeat back what you said it's not even close. They are trying to sneak you into something different. Feel like I'm stuck paying a big to the mobile dealing with them. How is it legal for them to change the contract when they want but we can't do anything and stuck with the crap they give us. GO ELSEWHERE.

If I could give 0 stars I would. Watch out for the promotion where they give you a free line when you buy two. Once you port or cancel those lines they keep the free line going and then never send you bills over email or in the mail and then months later you get a call from collections agency saying you owe money for the line you never used. We asked to “close our account” and they said we needed to specify each number. We didn’t even know the other number or have access to this free line on our T Mobile account. Closing an account would mean to close all of the account. They said because we knew about it and didn’t specify that was too bad.

I thought I was trying out their 15 day free trial on their supposedly "HI SPEED" internet. All lies! First the internet sucked then after 5 days of headaches I immediately called and canceled then sent their junk back. Then I get a bill for 75??? Spent 45 minutes on the phone explaining and the lady says "Oh it's ok. Don't worry you'll get another bill with a 75 credit." Another lie! Just got the bill and I owe them 13.76! Stay away from their service! You will be disappointed!

I moved my service to another carrier to save money. I went through their cancellation process online and my account was showing as closed. There was a second line for my ex which she was going to move. I got a bill from T-Mobile, even though I cancelled my account. When I tried accessing online, it accepted my password but it would not let me access, despite sending me a code to my email. It said a text code has to be sent to my ex's number, who I no longer speak with. I called T-Mobile and they would not let me access even through I gave them the PIN for accessing on the phone. Needless to say. I will never go back to T-Mobile.

The worst company ever, bunch of liars and crooks. They promise you all kind of rebates and offers before you purchase, then after you purchase it’s like pulling teeth and they seem to have amnesia about the offers. So beware since it’s a scam.

I just started my plan getting away from my abusive husband. I ordered phones for my boys and the people on the other line said all set! After confirming the phones were paid for and in the mail 3 x. Some heavy accented woman calls me looking for more money for my phones, and says she will HOLD THEM for 24 hrs, I get referred to a sup and he says HE can't send them and that OTHER MODELS may be available and I need to PAY MORE. I'M ABOUT TO CUT MY LOSSES AND GO WITH CRICKET. THIS IS AWFUL. THEY ARE STEALING MY MONEY.

I stayed with T-mobile for the price, not for the service. At least based on the service I had in my area it was very inconsistent. I always had to upgrade to a new phone so the extra bands would help the signal. Their tech support told me usually upgrading more often would help. Since I was in a grandfathered plan, I kept calling every 2 -3 weeks. T-mobile's customer service kept telling me to call back because the deals always keep changing and there might be a good upgrade deal. So.... What did T-Mobile do? They sent me a letter about a month ago telling me My name was removed from an authorized call in. They said they sent me some certified letter about 3-4 years ago saying the same thing. Which either they are lying or never delivered. They won't show me proof.

Was with Sprint since 2002 and since T-Mobile bought them out, the service has become horrible (customer service wise). Instead of helping they lecture and insult. I would recommend even going with higher priced services just for a better experience.

Sign me up.

We switched to T-Mobile from Verizon thinking it would be cheaper. The experience was awful. We lost two of our 6 phone numbers because t mobile couldn’t switch them. Then we bought new phones with the trade in for free iPhones and they now aren’t honoring the agreement instead they raised our bill by $150 a month! Stay far far away from them.

I have been with T-Mobile for 12 years, and have witnessed the extreme decline of their service. For almost a year I have experienced difficulty with my calls. In most cases there are lapses on both sides during phone conversations, making it difficult, sometimes impossible to continue those conversations. I have spent countless hours on the phone with text support who supposedly check nearby towers. Nothing has helped. I just exchanged my Galaxy S21 for the Galaxy S25 in hopes that things would get better. However, the problem still exists. I am now researching for a reliable company that I can switch to. T-Mobile, get your act together!

I went to T-Mobile and was offered a FREE watch and phone with my plan. I have been using them for over a year. I wanted to save some money, so I called and was told that I would have to pay for the watch and phone should I change my plan. I guess FREE doesn't mean what it used to. To me, this is a bait & switch tactic and it's wrong. I have been a T-Mobile customer since the 1990's, but in 10 months, I am free of their FREE offer and will no longer be a customer. Deception is a great way to lose business.

My mother 81 years old has struggled to use smart phones since they came out was incredibly T-Mobile store every 3 months to have her phone factory reset. Went in to the Meridian Idaho tmobile to get a new phone because she lost her phone. Was told that with her new phone she was getting for FREE a tablet, watch, home internet, and three trackers. (These salesman have seen her every 3 months for the last 10 years). She has been paying for all these devices for 17 months. All are still in their boxes. She unfortunately has dementia. Getting in to her Financials this 200 tmobile bill RED FLAG. Tmobile will not help families or let elderly people out of contracts regardless of mental decline or death. This is a injustice to all people. We all have a grandma or grandpa. Tmobile only resolve is pay until the contract is up even if the party is dead. THIS IS NOT OK. SHAME ON *T-MOBILE.

I just contacted the better business bureau office. I'm writing in all caps to get everyone's attention who reads this comment. I bought a iPhone 12 mini. I paid off the iPhone mini 12. I contacted customer service to make sure I was was doing everything right to unlock my phone. Customer service told me I paid off everything. I then switch carriers and found out two years later that my phone was not unlocked. I called customer service. They had the nerve to ask me what what's my pin number so they can access my account. It's been two years. I would. I remember that. Customer service told me to walk to a store to verify my identity. I did that when she made me make a pin I glanced at the screen and it said 70$ for 2025 owed as if my account was still open.

Verizon customer 27 years! Our desires to make switch from Verizon. Son in Military - SIM card access 24/7 .... Stationed overseas so SIM access Key. T-Mobile bill as low as possible. Result: First my wife's phone was given a new number.... Went in circles to get fixed.... 3 weeks, multiple calls and stops at store. Next... one line no discount. Again multiple calls to fixed. Next, had to buy son's phone outright to unlock SIM. Explanation at time of sale - not necessary. Last, bill twice as much as communicated!!! Even after buying a phone outright to unlock SIM. Would suggest going elsewhere.... I am?

I was a happy Sprint customer and during the merger I lost all my extras as my hotspot, etc. and my phone bill doubled in price. During this time I was in contact with both phone providers. Sprint notified me that T-Mobile lost people's files and wanted to force Sprint customers to switch to the Max Magenta plan that they been sued for. Representatives keep changing my service plan without telling me nor asking for my authorization on my account. My phone bill went up to 500 dollars overnight and nothing changed on my service. I called in to wait months to hear back from Rose ** sr. specialist who was unwilling to fix the issue. Then I spoke to her boss Debra who gave me a non working number to call **.

Have been with TMob for 23 years and the big issue I have right now is that switching Netflix from 4 devices to 2 devices created a big problems that with 10 calls to customer service and going in person has not been resolved, still locked out of Netflix. Cannot believe all reps. I have talked to for 1 simple thing. And the T-Life app. Is the worst app. Useless for some features. Still waiting to get my issue resolved, after starting making phone calls since the beginning of Feb.

I have 3 accounts with T-Mobile, as of 3-1-25 I can only access one of them. I've spent hours on the phone with customer service and they either can't figure out what's wrong or they hang up on me. I can't change the billing method, or change the plan, view my usage, nothing. I receive messages saying I need to refill my account, although it's already paid up, I'm on autopay. I don't know what's wrong with T-Mobile or their CS, but this has been an ongoing issue for the last year or so. I am going to switch carriers once the billing period ends. Their customer service is the WORST, beware!

My, grandmother and I Spent, most of our day 02/27/2025, at the T-Mobile, store in Willmer MN, trying to figure out how to unlock my I-phone and the gentleman, there were, very helpful and comforting. They answered all of our questions, and finally decided what we wanted, they were eager, to help us, having no problems, with anything we asked, having lots of knowledge, they knew what they were doing. I would recommend T-Mobile, in Wilmer MN.

I got a phone with T-Mobile and was paying a monthly amount after 3 months my payment went up. I was told I had to start paying for my handset because I changed my plan. I never changed it and they wouldn't do anything so now I have to start paying for the handset after 3 months of having it. I don't recommend this company because they are not honest. They tell you one thing and change it later and nothing can be done about it.

Used senior plan price, was great for teo lines but useless when on the road. Now tmobile is in Sam's, Costcos, every place. I don't see how people go to them if you can't make calls away from house. Went back to Att, now I can use my phones again

I am a 6 year Business client who no longer wanted to pay the ridiculous pricing that T-Mobile would continually increase no matter how many times I tried to work with their organization. I finally could no longer STOMACH their organization and PORTED all my ACTIVE lines to my new provider. A month later I receive a FULL bill stating that even though I ported my ACTIVE lines out, my account is still active and actively being CHARGED FULL PRICE for 3 lines which I had SUSPENDED. They stated, "We will continually CHARGE your ACCOUNT FULL PRICING for any lines that remain on your ACCOUNT, even the SUSPENDED LINES AT FULL PRICE!!!"

I am a six year customer and I have never done business with a worse company. They lie, cheat and steal. There is nothing good. I am finally leaving. I have tried to use their warranties, their insurance - upgrade phones - they always create an obstacle and they always try to find a way to surreptitiously cheat you. Some of their managers and supervisors are super nice but as nice as they are they still can’t help. They truly are the worst of a bad group of companies.

TERRIBLE CUSTOMER SERVICE. Not only was it not communicated that I need to be present to sign, which would mean taking an entire day off of work to meet the mail man at his convenience, but not only am I not able to change the delivery address, I'm also not able to change the time unless I pay another shipping fee to UPS. TMobile refuses to help me with this request after 4 different phone calls by me with over 3 hours of phone communication this week. After 21 years of service with this company, and the one prior to TMobile, this is the most upsetting event. I've spent hundreds of dollars this week with 4 mistakes made my TMobile with no rectifying attempts.

Never have service, if I'm not connected to wifi I basically can't use my phone. They have been in this area since I was a kid, not sure how they are still garbage. Complete waste of money and will likely just buy a tablet soon and cancel my phone.

Would give these guys -☆ if allowed to do so. To anyone who might be thinking of using this company I was a Sprint customer for years when I lived in Wa state. In 2016 I moved to Hi. After I asked Sprint if their service worked in Hi I was told there would be no problem so I kept the service but when I got here it was not that way. I couldn't make or receive calls unless I was in the middle of downtown Kona. Anywhere else it was useless & struggled with this for a year or so & finally they agreed to end my service with no penalty.

My experience with T-Mobile was frustrating and disappointing. I had issues receiving calls, and their solution was to replace my phone—at my expense—without fixing the problem. When I tried to switch to Comcast, T-Mobile repeatedly failed to port my numbers, gave false information, and caused months of unnecessary delays. Their incompetence resulted in service disruptions and extra charges, despite credits issued for their mistakes. Now, they’re trying to bill me for months of service I didn’t want or use. Avoid T-Mobile if you value honest and competent customer service.

They have bad customer service. They keep charging me for phones and stuff I don't even have. They say they will fix it but every month it's the same thing so every month we call. They are very rude so stay away. I will as soon as I pay off their expensive crap.

Customer service is terrible. I am a 24 year Customer. I plan to leave T-MOBILE. Customer Care isn't properly trained nor are the representatives trained to care about Customer Retention when the customer is having bad service. In my 24 years with TMOBILE This is the first bad review and buyer beware I've written. Bring back the previous CEO John Legere. He knew how to run this company and care about the Customer.

They charged me the cell service line full month for a line that I did not use. I canceled couple days after the billing period end-start. At least they could charge for the 2 days but they charged me for the entire month. T-Mobile ripped me off. I could not do nothing. T-mobile robbed me. T-Mobile steal my money.

The corporate practice of having a "billing cycle" in which they then charge you for the following month makes sure that they get you coming and going. Hiring "customer service" people who don't themselves understand how your billing works makes it impossible to correct a problem. Especially with the new practice which is that you no longer have an account to log into, even while they are still billing you. I spent over an hour trying to get through to a human. When I closed my account and transferred all the numbers to other carriers (BECAUSE we could no longer afford the service and the shady billing practices) I confirmed that the bill I had received was for the month ahead and that we would only now be responsible for the few days we had continued using the service.

Sprint merged with T mobile. During the merged Sprint continued to charge me up to five months for service I was no longer using. I contacted Sprint and Tmobile to stop the charges, but to no avail. Sprint reported a charge of $760 with collections. The company is Jefferson Llc. I'm being asked to put for a debt in which I do not owe. Sprint received their equipment and everything. Other people have informed me that they have experienced the same thing with the company. In company I'm meaning Sprint and Tmobile... I'll never do any kind of business with these companies ever again. They are crooked thieves... PLEASE BE AWARE OF THEIR WAYS. The 5 months I was being charged for I was with a new company the same months they are charging me.

I was with sprint before they merged with t mobile. I had excellent customer service with sprint when I was with them. As of now since they merged with t mobile I have been with them for 18 years and since it now T-Mobile customer service is terrible and uncaring about their customers. Last year, I ended an 11 year relationship with my ex and dropped her phone and line from my account and she went on her own separate account with t mobile. But for the last year her installment plan for her phone was still being billed to me. When I tried to call and ask why that was and to see if I can get that off my account and reimbursed they said no because her credit wouldn’t allow her to carry that phone on her account which makes no sense since she is using that phone on her account. They said I have to continue to pay her 24 month installment or they put it to collections on me.

My teenage daughter went on cruise for her birthday. She purchased a plan but wasn’t aware that it wasn’t valid on water. I spoke to representative about $1100 in charges but wasn’t aware assured it would be taken care of. Over a month later, several calls and being strung along the entire amount is not adjusted.

Worst customer service ever. Not trained properly. Poor explanation of service. Always charging for extra stuff that if don’t look at your bill you will be charged. Then have to be on the phone like 2 hours fighting the charges.

I had T-Mobile for almost 2 years, added lines no problem but, when I put I put a new phone on my plan they added a line that I never asked for then I went to the store and looked at a watch, never purchased. And still charged me 20 a month for it. I tried 4 times to cancel calls, in person nothing. Shut it off then finally they said they could stop it and only take $15 off my monthly bill. They took over $160 from me, wouldn't make it right and still screwed me... Do not use them.

No stare. Do not trust them, no branch no office. I applied for Internet. They send me modem. But they charged me twice and I canceled the internet and returned the modem, but they charged me $368 for modem even I returned it. After many times I called them and the supervisor RHODA talked to me, too bad and disconnected the conversation. I disputed the amount. But they suspended my lines after 15 years.

Honestly? If I wouldn't have to mark a star, they wouldn't even get a 1 star review from me! Think twice before considering this company, you'll never be regarded over there unless you are a "fresh meet" (a.k.a a new client), after 25 years with them when all they could do is fool you to believe that you have a "grandfather account" that isn't eligible to ANYTHING! The worse part? When you finally realize that you better off with another provider - leaving them comes with a whole hassle of bills on accounts that you no longer have.

T-Mobile service is terrible. Not only reliability, but customer service. We've had good service with in store people, but then when you have to work with customer service over the phone. No one can seem to help you & they just argue with you. There's no one else available to escalate the issue to. They literally told me to physically go to the local store to handle a billing issue. Even though I explained we were traveling outside of our state & don't have a rental car. Regarding service: many times texts don't go through & have to be pushed thru by SMS. Or our phone won't ring & just goes straight to voicemail. This is even when we power on & off to reset & we're still in the same service area (near by) in town. Looking to switch back to Verizon or someone else.

I'm getting a little sick and tired of this optimization nonsense. After every update, you're forced to either accept or decline apps that NOBODY wants! Their horrible T-Life app when the other apps were just fine. I'm on the verge of dropping this service. The longer I'm with them, the longer I get to watch this company in decline.

Always giving you the runaround telling you different stories every single time supervisors and the workers. No one tells the truth. Prices are high. Jump on the man to jump is expensive. Never a true story from anyone.

It's a shame that these companies could care less for the customers. All of these neg reviews, I don't see how they're still in business. They will take you through every department known to man and hours later, each dept has a different for your issue.

I have been with T-Mobile for 15+yrs and these last 6 months of customer service has been horrible. Rude to say the least. I went through 3 agents today who were just rude with no proper English speaking skills whatsoever. I am not your friend that you can say "Dag hold on ok" and "My bad". Are you kidding me right now. Let alone the **! How can you help me from there? Yet you can see all my information. Why is that if I'm in the state of Illinois? No wonder there is a black marketplace. Everyone can see your personal information.

T-Mobile deceived me into turning in my phone for a promotion but telling me the hairline cracks in the corner would not impact the promotion just the minimal turn in value. However, now I am paying full price for the phone as it was "unusable". I even called to verify this before signing and I was told it was not an issue. They did not tell me afterwards either and I had to find out via my bill. Additionally, or was a website promotion but the call service staff have me the promotion via phone and now I'm being blamed for that as another reason the promotion isn't applicable. They are literally blaming me for their own actions. Very disappointed with this level of deceit to charge me full price especially during such a stressful job market. I would not recommend their services beyond the bare minimum as they can't be trusted.

We have had a terrible experience with T-Mobile. I think there are far better options out there. We’ve had incorrect bills for over a year now - at first I just did the customer service chat for a few months to get it sorted out and EVERY time was told I was wrong until they did a little digging and realized they were overcharging me. At that point in the conversation I was told EVERY time it would be fixed on the next bill (I have screenshots of all of these conversations). I repeated this cycle until my husband went in person to a T-Mobile store and he had to speak with some kind of manager or district manager or something. He was told the same things I was EACH month - that they had to “get the right promotion applied because they didn’t apply it correctly” and that it was coming from above them.

Warning, do not take the extra line they throw in as a gift. We recently transferred over to Verizon and ported our lines only to get charged by T-Mobile for the extra line after we left. We were a tmobile customer for over 10 years and to be treated the way we were on the customer service side was crazy. They just want to nickel and dime you for all they can get. A line we never used we are now on the hook for just because they can. Really Awful experience.

My experience with T-Mobile, after seven months of calls, is not getting the credit originally agreed to, in a T-Mobile office, for my phone exchange of $300.00, plus the monthly overcharges. They've made excuses, they tell me it will be handled, and nothing has been resolved. Why would they want to cheat a customer out of their original agreement ? I am a Senior..Does that have anything to do with it? I wrote their customer complain department, with no response. The time I've spend on the phone is exhaustive.

Updated on 11/10/2025: Was lied to about a Mobile hotspot, its service in my area and its return policy. I ordered the hotspot over the phone and was assured multiple times service would be great and that I’d have 60 days to use it without having to buy it. Well It didn’t work at all so I drove into the nearest store 30 days later to return it. The manager at the store looked at the device and showed me the service map of my house and it was a dead zone and she told me the return policy was actually a week. After 3 hrs (my wife, my 2-year-old and my infant waiting in the car) the store manager agreed they had lied to me and accepted the return. Thinking that everything was settled. Two weeks later I get a call from T-Mobile collections about paying for the router (that I returned) and spoke with them for another 2-3 hours before they finally agreed that I indeed returned the device and did not owe.

I've been experiencing severe connection issues with T-Mobile in one of their highest advertised coverage areas in New Mexico. Despite their claims of strong network reliability, my phone constantly loses connection, resetting as if the tower is being rebooted every 10 seconds to a maximum of three minutes. This makes it impossible to place calls, maintain conversations with family, or use my phone for any essential tasks.

I have been with this company for years and only recently have I had major issues with deceit lack of follow up and overcharging. I cannot believe how bad this company has gotten it reminds me of AT&T. I recently signed a contract where I agreed upon a monthly bill bill of one 198.83 which I have in writing. When I received my first month's bill, it was over 220.00. I immediately called and the associate on the phone apologize for the discrepancy and said, "It will take a few months for this to work out. However, your bill will not be 198.83, it will be 208 and change." I cannot recall the exact number. I said, "Fine 208 is okay."

Their service was really bad! I tried to get my wi-fi hooked up & they kept mixing up my account! I never got to really enjoy my wifi but yet they kept sending me bills! I took my equipment back. Then on top of that my stepdaughter had phone & wifi through T-Mobile when she was faced with hard times! She was gonna be a little late with her payments! They don't give you much time to get caught up! Instead they will up & turn their Service up! My stepdaughter was charged with late fees & disconnect fees & reconnect fees! Their service is about Money & these customers I feel are being taken advantage of! I would NEVER EVER Recommend their Service to Anyone!!

I want to start by saying after 23 years of being a Tmobile customer I can say I have never felt as much HATE as I feel towards this company. I kept getting foreigners on the phone and NEVER got an American on the phone. All I kept getting the same crap for each script reader from overseas! The problem I have is strictly to FORCE me to buy a new phone from Tmobile. Phone was working fine, calls, text, etc. Then all of a sudden, the phone service goes out. No provider. I can only make calls and txt through wifi. Then a lady in tech supports pushes the button and I am back up and running. Three to four days later the same thing happens, this time I'm put through the wringer. They tell me to go to the store and get a new sim card and that will fix my issues.

At 3;18 I went on T-Mobile life app to upgrade my phone. Only had to pay the taxes of 106.80. They took the money off my card but no reference number or confirmation number. I went to the chat then they transferred to a live agent. He told me it was taken care of and would be shipping my phone by the 23rd. I received another attempt to get 144.91 so I contacted chat again only to find out at 8:17 that there is nothing they could could do and I would need to dispute the transaction with my card provider. That's what the supervisor Jennifer told me. After being a customer for 20 years, after I get my money back, I’m taking my business somewhere else. Representatives and management needs customer service training.

T-Mobile does not provide a flip phone or a phone for disabled people. There are no phones with big buttons. Androids do not work for people that are disabled. The flip phone is worse, then, the androids very unuser friendly. I hope T-Mobile changes before the baby boomers get older. Why don't you make phones for disabled people.

Hunter was my sales associate today, he took the time and helped me out! He went above and beyond to look at every aspect. I highly recommend this team member and the T-Mobile location at 2004 Summerhill Rd. Texarkana Texas!

I’ve Been a customer with T-Mobile since they were voice stream and power tell which is almost 20 years. I have purchased a Samsung Z flip 3 and a Z flip 5. They both only made it 14 months before the screen decided to pop up. Both times T-Mobile would not work with me to give me a break on this poorly designed phone that they sell for $1000 each. I’ve tried working with the T-Mobile people for three weeks now and they won’t help me at all with a new phone or pay my old phone off for me even though this is the second time in a row. I would not recommend this phone to my worst enemy. Also it looks like I’m gonna have to change companies which I hate to do but they will not help me at all even though I’m a loyal customer for 20 years. I believe they think they’re the only phone company that sells phones and service and they will see that people will change if they get treated wrong.

I have been with T Mobile for many years now. Recently a call was made from a phone on our plan out of the country. According to the plan we have unlimited talk and text. There is no distinction on the plan that there is different pricing for calls made out of the country. When I called to dispute this charge I was told it was valid and they could issue a small credit. We are still left paying for a large bill. No one was able to provide me with a clear description of where these charges are discussed. They mentioned that had we had a $15/month plan the call would have been covered. I offered to pay a $15 fee which would have covered a month (we only made one call), but was told that was not enough to cover the call. I am disappointed in the level of service received. We have been loyal customers for many years. Apparently holding on to some fine print that no one has yet been able to provide me is more important.

Charges outrageous fees when bill not paid. Cannot contact customer service. Will definitely not recommend. Every month bill climbs higher and higher. When I did talk to customer service no one could explain why my bill was so high. They just make promises they do not keep. Was told everything will be fixed after I pay and still not fix. Just money hungry they don't care the customer, just the money.

So far price is fairly competitive with Verizon. I switched to T-Mobile around a week ago, today I received a VM spoken so fast and garbled together that it really makes it difficult for a deaf person like myself to understand. I would like to see a specific avenue for those of us with this disability to have a line set up with T-mobile that offers more clear and concise information and without tons of difficulty in struggling to hear and comprehend what their CS rep is trying to say.

Have been a long time customer (10+ years). Over those years we've had a mixed bag; Phone service has always been good but internet was often an issue. Several times per year we had to contact customer service for help. Customer service was okay but we were finally told that we actually should use the lower bandwidth. A new wifi connection was created and it made a difference. Without rhyme or reason our wifi would switch back to the original connection creating an issue. Back and forth to customer service. In all not a horrible experience with T-Mobile. I would occasionally look at other plans but did not act. The last straw was finding out that president Musk will now benefit from T-Mobile users. Not this guy! I exited rather than knowingly give that individual a dime of my money. Sure, some will say that's political; but I'll argue that it's moral and ethical. Sell your corporate soul to people like that and pay the price. See ya T-Mobile!

Worst customer service call EVER!!! I called to just get some upgrade information (I have been with T-mobile 12 years). The So Called expert said I can not upgrade my phones (I asked to speak to a supervisor). The Supervisor was so clueless. She did not know who she was talking to. After 5 minutes I was so frustrated! They do not know their own programs and do not know how to read a computer screen but they do now how to keep repeating the same thing over and over again... Looking for a new phone service.

I have been a loyal T-Mobile customer for almost 7 years. Today, I was misinformed multiple times by multiple reps, teams and supervisors, mostly on recorded lines, which of course will only be used against you, not to support your claim. So basically, again, only one sided to protect the company from you, but not you from them. Based on the slew of misinformation I received, I have not only wasted my day, traded in my old unlocked phone, which I cannot get back even if I wanted to cancel the deal, because I accepted the terms, which again were not explained properly, but I now own a locked IPhone which cannot accept a second eSIM because it is locked.

$100 activation fee and they tell you you have to 14 days from purchase to return without any fees. Again liars as they charge you $100 restock fee. Do Not under any circumstances deal with T-Mobile, you will surely regret it.

T-Mobile did not honor the promotion offered when I set up service. My phone was supposed to be covered under their promotional offer. Instead, they are making me pay for half of it and since the added portion of the non-promoed phone did not appear until after the trial period was completed, there is nothing I can do about it.

Two months consecutively T-Mobile cashed my check and did NOT credit the payment to my BUSINESS cellular phone service. Upon being FORCED by T-Mobile to pay over the phone with a credit card to unfreeze my account, T-Mobile did acknowledge that the error was made in accounts receivable. This gave me two months of service PREPAID. However, I decided that after thirty years with the same phone with the same carrier, it was time to end our relationship as their coverage is spotty at best. We closed the account and all three business lines at our local T-Mobile store. Unfortunately, T-Mobile failed again when they only closed two of our three lines and continued sending us billings. We have spent two and a half months and dozens of phone calls to get this resolved.

They don’t actually want to help you. I’ve been a customer for 4 years and was 🤬 over by paying on a device I didn’t have. To make matters worse they didn’t properly make notes so I have to pay for it!

T-mobile is no doubt the worst service ever, every time it rains in my area the service goes out. Forget about customer service. They’ve outsourced their services to China or God knows where, you wait on the phone for an hour or so just to hear a bunch of noise in a crowed room of people who can barely speak or understand English it’s so. Ad that you hang up in frustration. My sister switched from her current provider to T-Mobile to save money and 24 hours later she unplugged her WiFi and is already taking the T-mobile wi-fi back. I will be I plugging and looking for a new provider as well.

I switched from Verizon to T-Mobile because it was supposed to be so great. So far since last night I’ve spent 5 hours trying to accomplish this new account opening. The first sales agent had to consult with his team every step of the way, so he obviously didn’t know what he was doing, which makes me wonder why he was even hired. Then he connected me to another department that was supposed to help me and we got disconnected and he never called me back. Then I spoke to someone else in the sales department who was supposed to send me links in an email that never arrived. Then I call back and I don’t get anyone in the sales department anymore and I asked why and they transferred me to the sales department and said they needed to know what I was calling about before they would answer my call. So basically to anyone out there do not do not do not use this horrific incompetent phone company.

I called T-Mobile to cancel service after they raised their rates to $75/month after promising some sort of freeze at $70. Yeah, sure, right. Anyway, about a month after my supposed cancellation over the phone with one of their support representatives, I noticed a $75 charge from T-Mobile on my checking account. So I had to make yet another call to their customer support line to again cancel my service. Why should I have to cancel my service two times when one should be enough?! Today I called them and managed to cancel service (I think, let’s hope right?) this time, but of course they refuse to refund the fraudulent, baseless $75 charge for the last billing cycle where they show absolutely zero activity on my account. What a crappy company and no wonder they earn a 1 star rating from the top two consumer agencies. Avoid T-Mobile if you’re wise.

I just got off chat with customer service and we were on live chat for literally 6 hours. Luis, Julian and Laura hung in there with me and never a hard sell, they were transparent and thorough. In the end, I did not go with T Mobile but I have to say I was impressed with their professionalism and honesty. Nice job!

So here I am, arguing with someone on the phone because he stated since my bill was automatic, he can't refund me the money even though he also stated that shouldn't be there.

I was totally ripped up as a senior citizen gave me expensive plan, expensive phone $460 never worked very well. I had buy another phone and they still wanted me pay off phone after year and half. New phone don't work either drops call, muffed. Their staff is poorly trained. They work from home also, tech support. They won't give me military discount, their promo is a joke

I canceled TMobile last year due to multiple discrepancies with billing and being given incorrect information regarding phone purchases,etc. After cancellation phone service I kept the sync for my car. I was given lots of refunds due to my bad experience with the phone service. An amount of $10 was being deducted a month from my debit card for sync. However, I noticed that sync was not consistent and I took it to the store and they "fixed" it. However, since the Hurricane Helene that took place here in Asheville, I noticed that sync had not been working. Jan 17th I called to cancel sync and the rep that I spoke to confirmed that I would get $90 and he asked for my routing number and my checking acct number. I was then told that I would receive the refund on 2/5.

I have been with Nextel/Sprint/T-Mobile for 19 years and I randomly have issues. To date I have had no major problems that I couldn't get corrected, which is why I have stayed through all the issues. Recently I upgraded my two kids' phones for Christmas and returned their old phones for a trade in credit. Both were mailed back to T-Mobile on the same day, within the time frame to be mailed back, and received at the dock per the UPS tracking website. For some reason only one was "Scanned" at the doc and that is the only one I am getting credit for.

Review of T-Mobile Customer Service. I recently had an experience with T-Mobile's customer service that left me extremely frustrated and disappointed. As a long-time customer, I expected a certain level of support, especially when seeking basic information about my account, but what I encountered was far from acceptable.

When purchased T Mobile promised that with their 55 Plus plan that prices where locked in for life. After many years with the service they have decided not to honor their original claims and have raised their rates even on the 55 Plus. Now seeing they are offering price locks on internet, I would caution others that they do not stand by their word!

When I upgraded my phone they scammed me into paying for price and not giving me the promotion. They gave me the runaround until the buyer's remorse period expired and now I’m stuck paying 2 phones worth $1200 each.

When my wife and I set up our lines with T-Mobile, they offered us a 3rd line for “free.” We never used that third line or attached a device to it. We switched to Verizon sometime later and they only cancelled and ported over the 2 lines we were using. We get hit with a bill out of nowhere for $150. They told us they were charging us for that dead line, despite it never being used during or after our cancellation, and after several phone calls refused to reverse the charges. Very slimy and I will never use their service again.

Their customer service was absolutely awful for me. Their phone number service was just useless. If you need to get something done you have to go to their Facebook or X. I will never use them again nor recommend them.

After pre-confirming T-Mobile service was available at our home on Sat. 2/1/25 I went to my local TM store to get service and started out with the fact that I did not want auto pay. About 10 mins into the transaction I was told they could not proceed due to my credit freeze. I went home and spent an hour & a half going through online AI nonhuman hell to finally remove 3 credit companies' freeze.

I’ve been a loyal customer of Sprint, now T-Mobile for 20 years. A few months ago I called in to port over my husband's number, only to find out now it never worked. Never got a call or notification that it failed and they refuse to refund me for their mistake. The customer service representative was even trying to blame me. I strongly do not recommend T-Mobile.

I switched and guess what, after the first month, I was paying the same I paid with Verizon. A total bait and switch. Month one is low, then they tag you with all the extra charge the second month and you save nothing. And, it is a pain to change services. Don’t waste your time. Negotiate with your current provider.

We cancelled our service for 3 lines in July 2024. T Mobile continued to charge us via automatic billing through January 2025. I tried repeatedly to get into my account to shut it down but because we had switched carriers I received an error message that said no account was associated with my phone number. I called repeatedly and was told that my account was cancelled and I had "ported" my numbers to a new carrier in July, yet I continued to be charged. I went into my bank and reported fraudulent billing and the charges were reversed. However, TMobile sent me to a debt collection agency and I had to call AGAIN in Jan. 2025 to have my lines cancelled AGAIN.

I am struggling with T-Mobile. I have been their customer for over 20 years now and I'm frustrated with the inability of their customer service personnel to fix my billing issues. They are friendly and want to help- but they have absolutely no power and seem to be given no agency. I have called multiple times over a period of 18 months and the agents I speak to promise they will call me back, promise that they will have a supervisor contact me, or even promise to fix the bill in the next cycle- so far none of these things have happened.

T-Mobile is THE WORST cell phone company I have EVER had! Besides the fact that you cannot log out of their app, if you call them 5 times with the same question, you will get 5 different answers! None of them anything like the others! So while you don't know why they are lying to you, you have to try to figure out what is really going on; but you can't, because there is no way to find out! Also, they have no chat feature on their site, which would help a great deal.

T-Mobile was one of the best providers back in times. Last 2 years with T-Mobile were disappointing, but I kept my account with a hope that they will hear us - customers and improve. Instead, it was going worse and worse. The customers service makes us wait on waiting lines for 40 or more minutes, once it was 1hour and 14min until I heard anyone on their side; not to mention the number of multiple transfers and hang ups on me... This tells me that the stuff is NOT qualified to do their jobs.

T-Mobile Review: Disappointed After 5 Years. I’ve been with T-Mobile for five years, and they’ve finally pushed me away. When I first signed up, I was quoted one price, but over time, that changed—even though nothing on my end did. The inconsistency and lack of transparency have been frustrating, and after years of loyalty, I expected better. If you’re considering T-Mobile, be aware that what they promise upfront may not be what you end up paying. I can no longer recommend them.

I recently switched from Verizon to T-Mobile. Said in the store was great, beyond that first contact, this experience has been a nightmare. I went back to the store for 2 hours to try and get my account fixed. Access to the benefits packages (Hulu, Apple TV, and Netflix) has not been available in my account (5 days and counting). Two calls to the main number, two trips to the store, and no access to these packages. T Mobile mistakenly put me on a business account, and I have to assume that the phone to phone transfer which deleted over 3000 Apple Music songs, was the primary reason. I had to get a $10.99 subscription to sync my music from other devices.

T-Mobile is a company of crooks. DO NOT do business with. I landed with them through their buy-out/merger with Sprint unfortunately. I stuck with them for a couple years before just having enough of their business practices - particularly billing. On Sept. 6th, 2024 I finalized my bill with T-Mobile and verified with them their would be no penalties, contracts, etc. that needed to be honored because it was my intent to move to Verizon that day. The T-Mobile Rep told me I was free to go and nothing was owed and sorry to see you go. During this conversation, I told him I had two phone numbers that would be ported, and two numbers released because we were getting new numbers to match the state we are now living in, and to please go ahead and cancel us. The rep said it would be effective as of midnight. Verizon took care of the number transport, and issued us two new numbers.

If I could leave 0 stars, I absolutely would. This has been the WORST customer service I've ever dealt with. I'm nearly three months into signing a contract for service, but I still have no service. After several phone calls and on my 5th customer service rep via email because all others just keep bailing, my business line is STILL not set up to work... Three months. It's taken three months to set up ONE business line, and it's still not working. Oh, and I'm still getting billed for it. Of course. Absolutely don't recommend this company at all.

It only allows 1-5 stars. Well I want to give a big fat 0. Last month 1/18/25 T-Mobile took over 500.00 out from my account (my bill is 100.00). I called. Was told it was for a product not returned from 2022. After a hour and a half of them looking into it T-Mobile admitted it was their mistake and refunded my money. Today 2/06/25 T-Mobile suspended my service because of an unpaid balance they said I owe for the same thing they said was their mistake. I have been on the phone with them for 45 minutes already. I have asked to speak with a manager and the CSR keeps saying she is looking for an available manager. I am beyond upset. I’m still on hold waiting to get this issue resolved but T-Mobile seem not to give a care about their customers anymore. I have two accounts with them one in my husbands name and the internet in my name, we have been customers for a well over four years and ready to go elsewhere.

I would stick with Verizon. The grass is not greener over here. They have horrible service and customer service tells me to jump on Wi-Fi to compensate because there are no towers near Lompoc California. They have horrible service. The worst I’ve ever had. The worst part is that the service gets worse when I am at home. I wish they told me from the beginning that there were no towers near our area.

Absolutely the worst cell company. I took them up on a "FREE" 2-week trial of their services. They claimed NO billing would occur if service was cancelled within the first 2 weeks. Their service did not work in my area. I canceled the service after 5 days. They billed me $78.00. I called 3 times and all three times they said they would honor the free trial period and issue a credit. They are still billing me every month and can't get rid of them even when the agents claim they have issued the credit. Complete fraud! Every phone call takes 30 minutes and results in no resolution. Stay away from T-Mobile.

I went on a trip outside the country and was informed of a 39.00 international fee and .25 cent per minute. I was charged other fees that weren't explain, now I have a 600.00 bill. I feel bamboozled and ripped off. I need someone to contact me from corporate instead of the call center, because I am not satisfied (as a customer) with the results provided. I am seriously thinking about ATT, Mint Mobile, or back to Cricket by this week.

Camillus NY store is absolutely the worst store I ever been to.... Employees are the worst. They lie and I believe there's a scam going on there...They need to be investigated..Their customer service is absolutely disgusting and nonexistent... And try to cancel service omg they don't want you to and they make you jump through hell... Stay away from them.. There are much better and cheaper places to go..

If I could give 0 stars I would. My husband and I left T-Mobile and went to a different service that’s prepaid because it’s cheaper. When we cancelled the account with T-Mobile, we found out a month later that they were still charging us for a “free line” that was given when we started our 2 year contract. We were not ending our 2 year contract early, but waited until the 2 years ended so that we wouldn’t breach contract.

As a T-Mobile customer for over a decade, I expected a smooth transition when I ported my four lines to AT&T at the end of 2023, having found a better deal. I retained my Samsung A51 5G, which was purchased directly from Samsung and is fully paid off. I gifted this device to my mother, who resides outside the United States, and attempted to unlock it to use a local SIM card. Despite my clear legal ownership of the device, T-Mobile has failed to fulfill its obligation to unlock it. I have engaged with customer support on multiple occasions, spending over two hours on the phone. I was assured five days ago that the device would be unlocked within 24 to 72 hours, yet no action has been taken.

T-Mobile’s fee structure is absolutely outrageous. The way their billing cycle operates leaves little room for flexibility, especially when financial difficulties arise. Just when you think you’ve managed to catch up on one bill, you’re blindsided by a new wave of fees. I was fully aware that I had a balance from January, but when I checked my account, there was no indication of additional charges, leading me to believe I was all set after paying off $1,000 from the previous bill. Now, I find myself facing another $540 in charges, and my account has been suspended yet again. The inability to cancel payment arrangements means you’re trapped; it feels like a no-win situation. If you reach out to customer service for more time, you’re met with the same excuse: it’s all just part of the system. The bottom line? You end up paying even more.

T-Mobile took money I paid towards a prepaid plan and decided, without asking, to use it towards phone calls I made the day I paid for my plan. I never signed up for international calls, and never made a call from outside the US, but because I was close to the border, they decided it wad long distance. When my plan was canceled the next day due to insufficient funds- because they had taken money away from my payment, they then changed my plan to a different plan WITHOUT asking permission- AGAIN.

I don’t understand why so many T-Mobile customer service agents have difficulty communicating clearly or understanding basic issues. They often ask irrelevant or confusing questions, which only makes the process more frustrating for customers. Additionally, it would be great if T-Mobile implemented better voice isolation during calls so that background noise doesn’t interfere with the conversation.

First, the guys who helped me at the Tmobile store were awesome. However the T-mobile company is not good. Confusing deals for customer and T-mobile employees make a reliable contract almost impossible. You will never pay what is agreed upon and spend many hours fixing mistakes. The response of the company to problems is the usual, a pleasant person who informs you about the company's rigid policies, never to your advantage. To avoid a stomach ulcer, try one of those smaller telephone companies. They are often cheaper and might actually care.

I was with T-Mobile for about 15 years. The service got worse and worse and they kept having me put in reports to their IT department which did nothing. I finally had enough after I was experiencing vehicle troubles on the side of the road and my service kept going out. I canceled my plan, paid off (what they told me) was my remaining bill amount to avoid credit issues. 4 months later, I received a bill for 4x what my monthly bill was, plus interest. All my devices had been paid off for almost a year, so there should have been no remaining balance. And when I paid during my cancelation, they told me that would be the end of that.

I am a current Tmobile customer. I love the brick they sent out to me for my wifi. It works great! My issue is that when I go to pay my bill either on the app or my computer, it is absolutely the worst experience. I don't care what the reasons are: I'll say that again. I do not care what T mobile's reasons are for me not being able to pay my own bill that they are requiring. ANYone on planet earth should be able to pay this bill if they want. But when T Mobile is taking my time out of my day to jump through 20 hoops just to pay my own bill, I have a problem with your service. More importantly, in the morning meeting with the CEO, I would ask why is that I have some of our customers not able to VERY SIMPLY pay the bill that we are sending them. What are we doing wrong!!! Because we are definitely doing something wrong!. It should be a 30 second endeavor, not 30 minutes or 24 hours as the website describes. Sweet Jesus T mobile!

I have had Tmobile for almost 2 yrs with 2 lines... About 5 months I ask for a cheaper plan because my hours got cut from my job and I also ask for a different date so it would be on about my pay day every 2 weeks. The customer service done that alright. My bill jumped higher. I couldn't figure out why then it just keeps getting higher.. I try to get caught up on my bill every 2 weeks until I finally got help coming to find out I was billed twice in one month and I got a higher plan that I did not want.. I never got any help from that. My phones get suspended from them. That's $40 for 2 lines extra. When I first had Tmobile my bill was about $190 a month. Now it's about $240.. I call and call no help. My line is still suspended. I can't pay now $600.00. I'm not understanding. If I knew I was going to get billed again a week later for asking for help on a date I would have left it alone. They don't tell you this or really nothing...

4 weeks without phone service due to slow, incompetent, and ineffectual processes. Do not sign up with this company if you expect expediency or competence. Especially as a single woman living alone, this level of incompetency is criminal.

Absolutely horrid customer service!! My phone randomly stopped working. Couldn't get any help, they said they shipped a new one to my nearest Tmobile store, which is an hour away, get there, no phone. I call them back. There is no record of anyone telling me this. So they lied to me, spent 7 hours on the phone with them over this issue, no resolution.

I recently call T-mobile Customer service 'cause my Bill was too high, and there is no way you can put a complaint because the people who works Customer Services said they can not do that. So how I claim my rights? Not recomend t-mobile to anybody.

I cancelled my plan within the free trial and Tmobile still charged me, and only gave me a partial refund. I spent an hour talking to customer support trying to get a reasonable explanation. In the end, they got tired and applied a manual credit. Poor ** guys don't deserve to deal with angry customers because of tmobile's ceo's fault. And I definitely don't appreciate the jump scare when I see that they are stealing money from me. My whole time with tmobile has been nothing but a headache.

These guys lied to me from the very moment I contacted them. Then kept asking me to wait for call backs week after week to have the issue taken care of. Then after waiting so long the new offer was automatically accepted without my approval or knowledge and now they are refusing to send me back my device that I own and are refusing to take back the phone that I was going except before they changed the offer. Despite all of the calls being recorded they refused to be accountable for the lies and misinformation.

I wish I could give 0 stars . No one up here seems to know what’s going on. Not even the supervisors. I’ve been lied to by literally every single rep I have talked to and I have it all in text documentation. Please find another company unless you play on getting screwed over financially for a phone service that doesn’t even work half the time.

Have been a customer for over 20 years, having issue with text messages being sent, was told several times by the it dept there was a block on that was started by a FCC concern and had no way of taking it off, after being told a new phone would fix it , no it didn't, was told to trust them, after a week was told that it was a cellular tower problem in my area but I am the only one that it effects, was told that the block would expire at a certain time and no way to override it, that didn't happen.

Do not ever trust this TMobile phone service. They are charging me for a phone that was supposed to be free from Sprint years ago. 😒 🙄 😑 😐 Please do not trust this company. My bill is $393 month for 5 lines, 1 router, 2 tablets, no insurance. Wow rip off

Went into Lemont store, talked to Islam, a true scam artist who assured me it was $35 and would work with cameras and downstream Netflix, it didnt. When I talked to a nice lady in support she told me I bought a package that included a phone line. I didn't. Now I AM at $50 for inferrior internet. I brought it back, Islam hid in the back room. I asked to talk to a manager but no one was available. What a scam. What a waste of time. I hope they fire that bum.

At first I was upset because the bill was higher than I was told. After a while the phones and wi fi box were paid off and the price is now the best I ever had. For 2 phones and wifi for my house. I'm very happy. I told a friend and he couldn't get the Magenta program anymore. But he is happy his phone and cable bill is cut in half.

T-Mobile is the absolute worst. Tried to have cell and Internet service with them. Never received my equipment. Have spent over 6 hours on the phone trying to get my money back. They even billed me for a month of service after cancelling. They didn't refund the entire amount and now they are not refunding the initial payment. It has been unreal. STAY AWAY from T-Mobile!!!!

Terrible experience. I went to T-Mobile store in Salt Lake City, UT because considering switch to T-Mobile for cell phone service. The representative at store quoted new service which included free new I Phone 14 with lower monthly service cost then my previous provider. I asked about upgrade cost to I Phone 15 and he said $100.00 which would be added to my monthy bills. After signing up, the first bill posted charged full amount for phone and it did not include the other discounts promised. I called customer relations multiple times and was told the store representative misquoted package and it was not available for senior plan. T-Mobile would not honor what representative at store promised. She told me if equipment returned within 14 days to the store the bill would be a zero balance and to discuss restocking fee with them to request they apply the $65 for taxes which I already had paid to the fee.

Do not do business with T-Mobile. I closed my account and returned the home internet equipment 2 years ago with everything paid in full. A year later, I found out they sent a final 140 balance to a collection agency called Radius Global that affected my credit. T-Mobile never sent me a bill for the unknown charges. I called T-Mobile to find out what the charges were for. They said the file was too old and couldn't be open. They forwarded me to Radius Global and the rep told me half of it was for equipment and half was for service. I told him equipment was returned and I paid for the last month's service. He said there was nothing he could do. He could settle the amount for 100 dollar and then he would forward the information to the credit agencies to delete the collection from my credit history. This feels like an extortion scheme between T-Mobile and Radius Global. I had no choice but to pay the amount that I did not owe.

I am extremely dissatisfied with the services provided by T-Mobile. In December 2024, I called to request the unlocking of phone for use in a different country. Despite being assured that would be unlocked within 48 to 72 hours, this turned out to be a blatant lie. Throughout January 2025, I made multiple attempts to follow up, only to be given empty promises of escalated matters and call backs that never materialized. It is now February 1st, 2025, and after being on the phone for over 1 hour and 40 minutes, T-Mobile still failed to provide a resolution. This level of incompetence and disregard for customer satisfaction is absolutely unacceptable.

I will be changing to AT&T or something soon. Been trying to get stuff on my account sorted out for months after the person who was paying for our account passed away and while the people in stores have been great, the customer service is zero help and unclear with solutions. Terrible in fact. T-Mobile won’t get another dime once it’s fixed.

Billing has always been a problem with T-Mobile. I set up automatic billing, but that ended up causing issues. They made mistakes, and it took multiple phone calls and a lot of time to get everything sorted out. Frustrated with the hassle, I decided to switch to MINT. They use the same towers but have no billing problems.

For months we have had connection issues with Verizon - I was a Verizon customer for 27 years. No one at Verizon could help - we seem to have a split in our neighborhood between T-mobile customers and Xfinity customers. We checked into both. It appeared that T mobile offered better promotions and had our favorite phones - Samsung. We made the appointment to change over 3 phone lines and a Hot Spot. We have phones for Business and personal. We expected a couple of hours for the transfer. It has turned into the worst Horror show -- 14 hours and counting. We found out in the process that the phone customer support and the in-store customer service representative may as well be on two separate planets.

Their stores no longer keeping most phones in stock has been the worst thing I have experienced with this company recently. I have been with them for many years, and I'm about to switch because of how inconvenient it's been to receive my Google Pixel XL. And then when I thought I got the right one, it was the regular google pixel 9 pro, NOT the XL. I was LIVID after 3 weeks waiting for this darn phone. This has been the worst thing ever. I don't recommend them.