T-Mobile Reviews

Called customer service about satellite phone/internet service. A simple question. Three representatives and 22 minutes later no one understood my question or could help me. If you Google off the grid service, T-Mobile comes up as an option, however I could not get a basic answer. Customer service reps completely unknowledgeable.

I have called them 4 times and they can't fix my billing correctly and yet they want to charge me a penalty fee. And as of today it's still not fixed. Each time I call, they assure me the problem is fixed and it's not.

Switched to T-Mobile about 2 months ago with what I thought was a great plan that included paying off the balance owed on my previous device up to a certain amount. After several weeks of chatting over the phone and "jumping through hoops" with various reps to secure payment on my old device I was informed today that, since I accepted the proposed promotional plan, I was no longer eligible to receive reimbursement for my old device. I'm on a fixed income and this has created a financial hardship for me, reduced monthly phone bill notwithstanding. It seems deceptive advertising has it's grip on this country. I thought T-Mobile would be different. Guess I was wrong!

I created a new account to see if service would better for us in our area. I got the SIM cards and used 1 SIM card in 1 phone for only 1 hour only to realize service was poor. I called and canceled the account and they told me to throw away the SIM cards and would not be charged since it was less than 14 days. Some days later, I realize I get charged the full amount of my monthly bill for T-Mobile on my credit card when my account is a canceled. The supervisor told me they made a mistake and forgot to remove my account from auto-pay, which is strange because my account is canceled. They said they would refund me my money. A few days later, I see they returned "some" of my money but didn't give me a full refund. I called in again, spoke to another supervisor, they again said they apologize for the mistake and see they should have instead given me a full refund and made another mistake.

I am going to give Sprint/T-Mobile a pass on the terrible pass off rules they have put in place to switch current clients from Sprint to T-Mobile, since that is transitional in nature. Suffice to say, the process to get over to T-Mobile was convoluted and I was double charged. But the real issue is the promotion to turn in a device and receive credit under their promotions. It is now entering month #5 and I have only received a portion of the credit due for turning in a 15 month old I-phone 11 Max Pro 256GB gem of a phone in return for the 13 version.

T-Mobile customer service worker Cymonjay was TERRIFIC, FRIENDLY, and WONDERFULLY HELPFUL. I called T-Mobile customer service for help with a personal matter. Employee Cymonjay listened to me, politely put me on hold to check my account, and rejoined our phone conversation with the most amazing help. I AM VERY APPRECIATIVE. THANK YOU!!!

Very frustrating with T-Mobile. I've been a Sprint customer since the 90s. Every month since October 2021 I have to call to get the bill corrected. They keep telling me it will be corrected next month. But it is not. I will be leaving for Verizon. This is a dishonest way to run a business. They are overcharging me $90 per month. I have to call and be on the phone for over an hour every month. I can't believe that they have not corrected this billing issue. Buyer please be advised.

I have purchased a service on 31 March & the phone number that was provided me couldn't work. I ask for transfer my previous number. They can't do it even it created a complication & the phone can't work. Drove all the way 30 miles to talk to the person who sold for me. After a day he couldn't make it work. So I was out of phone for 3 days. I ask for a refund. They refuse to do that. I stuck with them! $50 no service for 3 and half day. Many several phone calls. I was in rage this time. I need a working phone number then I get a new number. Now this early 6AM with no consideration my phone gets deactivated because I didn't pay. For none working phone service days. Even if it is working.from day one a full circle of one month didn't happen. A greedy liars and shouldn't even able to be on service. Horror.

I've been a customer for a very long time, I recently (3 months ago) was offered In-Store two free watches, a Samsung Galaxy Watch3 and Watch4 that would remain free so long the plan for these two devices remained active for 24 months. My bill does not reflect that these two watches are free, and customer service consistently gives me the run around. I was told the discount was only on the plan, then they changed their story saying the equipment discount could only be applied to the plan. This comes after I was told that the credit and discount would be applied by the third bill. Well the third bill is here and I still have to pay 33.75 combined for these devices that I was promised would be free.

I am so frustrated. I have the Z Flip Android phone that stopped working while I was out of town on a business trip on 4/6/22. I came home a called customer service on 4/11/22 and talked to 4-5 (T-mobile, Sprint, Assurant) people who kept sending me to others and I had to repeat myself over and over again. I was told that I would be receiving a replacement phone in 3 business days they gave me a claim number. I never received the phone so I called back on 4/16 to talk to 5 other people who still didn't resolve my issue. They sent me back to insurance who stated because there was no physical damage and no contact with water that this was a Samsung manufacturer defect and that I had to send to Samsung.

If you are thinking of switching to T-Mobile DONT DO IT!!! I switched from Verizon and have had nothing but issues with T-Mobile. The service sucks! I never have phone service. When I do look at my phone and have bars, as soon as I try to make a call or text the bars disappear and all of a sudden "I don't have service". I pay extra every month for insurance, but yet when my phone got broke I had to pay $400 for a new phone (oh yeah they find any loophole to not have to honor your insurance plan). I am not happy, pleased or satisfied with T-mobile AT ALL and I will be switching back to Verizon as soon as possible. Best advice I can give is, you'd be better off with a prepaid phone than using T-mobile's service.

So I have been a sprint customer for almost 20 years and loved the service coverage and the friendliness of the C.S. department, but now that they have sold to Tmobile it has been a nightmare from having to upgrade every device on my account and now data and network issues are becoming a big problem when using my Hotspot device. It lags and process so slow that I think I'm using dial up internet. Today was the worst of it all. I called into customer service to try to find out why I'm having service issues and was transferred 4x to a different person in the same department and then was told I needed to be transferred again. I mean is there any training going on here.

Roaming T-Mobile/sprint customer Scam. Roaming with T-Mobile/sprint unlimited 2G/3G data usage scam by the company for all T-Mobile/sprint customers. More so this applies with their International travel services that they are now making people pay charges of $25 for a 7 days pass to get 4G service. Only reason We found this out was I am Currently in EU right now and had to reach out to Swisscom IT department over here since my new 5G phone from USA would not make calls or unable to use data internet. Source says just like the USA the EU is and has eliminated 2G and is starting on eliminating 3G service for the upgrade to 5G service. All basic T-Mobile/sprint customers cell phone plans will not work for calls or internet without paying for this upgrade per Swisscom IT support. Even though T-Mobile says you will have service. That is Not the case.

So, T-mobile charged me for 2 years for a phone number for an Apple watch I do not own. I contacted them many times and they give me the runaround and will not refund me. It comes out to over $230 in charges. I traded my iPhone XR and they gave me $58. There was nothing wrong with it. Don't walk, run from this provider and go anywhere else.

I had T-Mobile for 2 years. Because of the bad service me and my husband decided to switch to Verizon. December 21 2021 we cancel our account. 3 months later I notice that they were still getting money as a outpay from my bank account. After 5 times called customer service they even give me the money back. They still sending me bills at home with late fees. Contacted company. On phone for one hour with a different customer service??? Broken English. Most of them work from home because while I was talking to one of them I heard rooster in the background. On hold forever. They do not communicate with each other. Everyone give you different version. Money that was not owed. Never again. The worst company with the worst customer service representative.

I went to have my phone replaced and was told I was no longer an admin. That got solved and then they told me that I could leave and come back in about an hour to pick up the new phone with my data transferred. It was about an hour and a half. When I got back they said that the person was at lunch. When the other customers left I asked to have somebody get my phone so I could leave. They then lied to me again and said that nothing was done because I had to sign first. Another lie since they said I could do it when I came back. Then the final lie. They said they would not transfer my data. NOTHING BUT TWO LYING LITTLE GIRLS AND RUDE FROM START TO FINISH. DON'T GO TO T-MOBILE ON SAWDUST RD AND I45.

Tried to use the promotion, adding lines to my account, and upgrading existing lines on march 20th, after talking to reps 9 times total of 11 hours on the phone, still have problems with charges. Today is April 25th. I wish there was another competitive company to switch to.

I recently switched 4 lines from Verizon to T-Mobile Magenta 55+ Plan. The offer included 1-year free streaming from Apple TV+ and Paramount +. My account profile lists both in the "Included Services" list. Yet when I tried to activate them I was informed both online and over the phone that my plan was not eligible for them. I am disappointed that they misled me at the time I signed up and refuse to honor an offer that they clearly state I have available until I try to take advantage of it. I am now wondering what else in the list they will refuse to honor! It is too inconvenient to drop them after one month but won't be soon. I absolutely recommend against signing up with their service.

I received notice that they would be retiring my 3G Apple phone in order to make 4 and 5 G stronger. My business phone number is on that phone and the email stated they would provide a 5G free of charge. After hours of phone calls and chats I found out they would provide a free 5G phone for a cost on my bill for 2 years. So... That was not true, rather than pay them I purchased a 4G phone (with sim card as the apple is not removable) for way, way less than what they wanted to charge. I would have left the service but I have 5 lines on it.

I was switched to T Mobile from Sprint due to the merger. I later wanted to transfer my mother's phone and number to my account as a new line. I spent 9 hours on the phone dealing with customer service. They first deleted my phone number and replaced it with hers. The next day I called in and they fixed my phone number but still could not just add the new line and port over my mother's phone number. I spoke to a 3rd representative for 2 hours and repeatedly explained I needed a NEW LINE and to transfer over the phone number.

Got new service and three new phones with them, it has been a nightmare! It took 2-3 days to port over our old phone numbers and half of the representatives who speak very bad broken English have simply lied that the problem was fixed. Then we find out we can't text out of T-Mobile's network..So T-Mobile once again starts piling on the lies out of their "customer service" center, tell me it takes 24 hours to complete the process, well it's been over 24 hours and still not working...T-mobile is made up of two groups. Liars and pathological liars.

Last year I merged with T-mobile from Sprint, in our market area, T-mobile experts from the Philippines are better at customer service, than their American counterparts in Salem, Oregon, Matt from there a leader a supervisor, assured that there is no outages in my market area, tonight, I called with my info, and automated service. They have an outage in our market area, so therefore, Matt is a liar! This iPhone is Apple phone, that Apple, not T-mobile repaired. The old was diagnosed by Apple professionals, who told the drop calls, I was experiencing, was a problem with my cellular plan, which with Is with T-mobile, my cellular provider, therefore, Matt, let’s be transparent. You are a liar, because I just verified that we indeed have an outage in my market area, so T-mobile, doesn’t have just, they are professional liars! Transparently speaking, of course.

They run commercials saying free iPhone with new account. I switched to T-Mobile and was told my new iPhone was free. Got my bill and they charged me $200 for the iPhone. Called them and they said the phone isn't free, it's just discounted. They are liars!!!

I was a Sprint customer for many years, and had a great experience with them. Then T-Mobile bought them out, and the quality of my coverage plummeted. I can be in the middle of a city and not be able to connect to Google Maps. Basically, if I'm not on WiFi, I don't get internet. Makes me wonder what it is, exactly, I'm paying for. Word of advice to T-Mobile: before you go about tearing down another company's infrastructure, check first if you could actually *use* it. Lord knows you don't have enough of your own towers.

T-Mobile provided a trade-in offer on women's day 2021. I traded my fully functional iPhone Xs for the new iPhone 12 Pro. I have sent my iPhone xs as they recommended. I never received that discounted or trade-in offer from T-Mobile. After contacting the T-Mobile customer service, I got to know that they are not able to locate my phone and instead they have tagged me for a broken iPhone which is not the serial number I sent them.

I normally don’t write reviews, but I thought I should to warn other people and hopefully help this from happening again. I have been an ATT cell phone customer for 10+ year, but finally decided to move over to T-Mobile to save money and get a new phone. I called a T-Mobile location and asked if I had to go to a store or if I can setup my service online and the representative told me I had to go into a store to set up a new account. So I went to the T-Mobile store located in Chino Hills, CA off Grand Ave. I spoke to a representative who helped me. While he was setting my account, he told me that I would get charged a $30 activation fee for setting up the new service, but that I could later call customer service to get the charge waived.

T-Mobile is a complete joke, their service was absolutely horrible. Dropped calls constantly and couldn't receive text messages. They started charging us on 2-19-2022 & we didn't even get the sim cards until 2-24-2022 so 5 days later, we were still with Metro and paying them until 2-24-22. We shut off their service on March 3rd, 2022 and went to Verizon. They charged us $15.95 for 2-19-22 for one day...and then sent another bill. They are the worst phone co. We have ever dealt with. Their customer service is horrible. They send you all over and then I got cut off. They had me on the phone for over an hour both times I called! The worst....hands down!!

I've been a T-Mobile customer for approx 20 yrs +/- with multiple lines. I switched to another company in Feb 2022 to lower my bill when they told me I had a cellspot router to return. I told them I returned it in 2015 and I have the UPS delivery receipt/proof to email them. I have spent countless hours with "Experts" and Supervisors to resolve but they sent their claim of $105.93 to debt collection agency to destroy my Credit rating. They can't even find the IMEI or Model # - because it's so old. Really?

I had a T-Mobile phone rep promise a $700 credit on IPhone13 to add a line plus $15 additional line charge for service. Told her about my experience when I migrated from Sprint, with a Rep in the Mt Kisco NY store. He Lied to me about the trade in value for my sprint phone. The phone Rep was like “well that’s not going to happen when you call into over the phone sales, we are on a “recorded line”. Turns out...All lies, no discounts applied, I financed the 2nd phone in full. There were no monthly credits on the bill to reduce the cost of the new phone.

Had worst and probably gonna be having the worst experience with T-Mobile and biggest part is that T-Mobile does not care to resolve the issue. In December, I purchased a Pixel Pro 6 with T-Mobile on a contract for 24 months by paying $150 down payment and $12.75/month for next 24 months. Sounded like a great deal so I asked them all relevant questions like what is needed from my end. They confirmed that there's nothing needed from my end except the payment. No new line required to add. No phone trade in. But when I received my bill, they charged me $31.25. I contacted them and they confirmed the offer and said it will be applied in next billing cycle as it takes at least one billing cycle to reflect the changes.

My wife and I switched to T-Mobile after a T-Mobile Rep at Walmart said he could get us a much lower rate from our previous carrier. Our bill, according to the Rep, would be around $ 90.00 a month, where our previous carrier had cost us $ 123.00 a month. The first bill I received was in excess of $ 200.00. Then after our first month of service, they began charging us only $ 138.00. This is $ 48.00 more than we were promised. I called T-Mobile to cancel our service, only to be told I would have to pay for ANOTHER month of service to cancel??? What a joke! I would NOT recommend T-Mobile to my worst enemy. I'd like to see the Feds put them out of business.

Every time I have ever entered a T-Mobile store it has been a customer service nightmare. I end up with surprise charges that were not communicated to me properly and I have spent countless hours going round and round with in-store representatives about this. They don't care. It's clear they're just there to get a paycheck. I have no clue what a T-Mobile customer rep is paid for in-store, but I can guess it's somewhere in the low to minimum wage level which I'm sure contributes to a lot of the lack of enthusiasm and care for customer experience. The only saving grace for this company which is why I gave it a 3-star review vs anything lower is the Texas based phone support I have received by 2 gentleman who took the time, after the damage was done, to explain why I went from a $115 bill to a $350 bill.

I had T-Mobile for three years. The last year I lost my ability to open attachments. Four trips to store and problem continued. Decided to end contract. Contacted company and ended service. They continued to charge me for service after phone was turned off. Contacted company. On phone for one hour with a liar from India or ??? Broken English. On hold. Fed **. Paid additional $80.00 so far. Money that was not owed. Never again.

I order home internet with a 2 week free trial, on the first 2 days I cancel the service, the speed was super slow. Returned the equipment, they received it within five days, had cancelation confirmation after multiple long waiting periods of customer service calls. Two weeks later they took $50 out of my credit card, called multiple times but my money never was returned. Thieves!!

I was with Sprint since 1996, and have never been without an insurance plan, in case I lose or break my phone. When they forced me to switch to T-Mobile I told them "everything stays the same same". No need to discuss anything, any questions, refer to what I already have. Luckily I have only made about 3 claims since 1996, but luckily I always have insurance. BUUUT NOOOO, now all of a sudden, somebody down the line, besides me, decided to take my insurance off my plan. WHERE, WHEN, WHAT, HOW, WHY?

I switched from ATT to T-Mobile. I did so under the keep and switch. Paid off my device and brought it to T-Mobile and they are to reimburse me for what I paid off up to $800. I submit what they asked for. I keep checking online the status and it says Approved. Finally, after over 30 days of waiting to receive my rebate, I call them. Come to find out, they denied my reimbursement because I didn't submit enough information. Even though, on the website, it told me I was approved. I sent my entire pdf of my last bill from ATT and they still didn't approve it.

Being an OB-GYN 17 office practice, we rely on cell phone carriers to support text messages to patients who are pregnant and have real issues that need to reach us in real time. T-mobile flagged our phone number as SPAM for some unknown reason and now we have patients that cannot get answers from us. It is affecting the care and lives of patients and unborn babies. We have reached out to T-mobile on numerous occasions and they are very neglectful in helping us at all. It's if they don't care. Please be careful with T-mobile. We have hours reaching out to them for a week now and nothing has been resolved. Our patients are suffering and it could be fixed in the push of a button for T-mobile but they have been completely neglectful of the problem.

I can rarely send text messages, almost never pictures. If I change my settings to 2G and 3G I can send pictures, it just takes a little longer but 4G and 5G doesn't work at all. There is no 5G network, they're lying about it, it does not work. I've been having trouble with them for a full year now and all they say is they're upgrading, and that is the problem. It seems to me like upgrading has the hint of "bettering" to it, but this is not bettering. It's terrible service. I've been comped many months but compensating the pay for that month doesn't make the service any better. I'm going to have to change because of this. I can't provide pictures for the work I do to my boss. My advice is don't listen to their lies. They don't have a 5G Network.

After being very happy with T-Mobile's service for 7.5 years, I cannot believe that I have spent 1.5 months in customer service hell. I went into the store on 2/13/22 and was signed up for a plan (without my knowledge) that I specifically requested not to be placed into. Then, I received a follow up call from customer service to get feedback on my experience in the store. I told them what happened and proceeded for another 2 months to attempt to get my planned reverted back to the original plan (which I was then told no longer existed). I spoke to a customer service rep who took all of my credit card information and then hung up on me. I immediately called back and found out that they should have never requested my credit card info...

I was with Sprint for 22 years and when they switched to T Mobile I made the switch. I am TIRED of sitting on hold for someone to read me a script that doesn't even help the problem. I'm so mad I signed a contract with them. I have to hit resend on very important texts tons of times every day. For my work and my kids...Time sensitive texts that are not getting through. How many times do I have to call and be on hold..My kids phoned. Have the same problem.. If they haven't figured this out they need to adjust my bill.. Ridiculous!

Keep in mind that this review is being given by someone in a rural area. Our service (phone and internet) is terrible. When I called to report the poor service, I'm told I have won a free phone watch. I'll come back to this later. Anyway, we check my download speeds. After going through their four recommendations, my download speed went from 45, 29, 14 and then 4 Mbps. So she says there is a problem with the tower and that she will report it and get back to me in 78 hours. Well, she did call back and said there was an eagle on the tower and wildlife would take care of it and it should be corrected within 78 hours. We know where our tower is, no eagle.

I had a Sprint account for my flip phone for years. However, due to T-Mobile's takeover of Sprint, we were told T-Mobile would no longer support phones like mine, and I could come into one of their stores to receive a free new phone and continue my account. We were going to do that. On March 24 I was looking for a clinic in an unfamiliar neighborhood. I tried to give the clinic a call, but got T-Mobile instead. First, an automated message demanded that I give them my Sprint account number to continue. Since I don’t carry that around in my car(!), I yelled at the recording, which did get me a real person. He started into a spiel about the switch to T-Mobile. I said we knew all that, and I had an emergency so he should just get off my phone and let me use it. He asked for my phone number (he couldn't see that?) and then said he couldn’t release my phone until I gave him my account number. I was furious, and finally hung up.

Was with Sprint was very happy. But had to upgrade to 5g for T-mobile. T-mobile sent me a new phone for free. Happy so far! Got the new phone. It never charged correctly. Tried everything. Different chargers, called customer service, and went in the store. No one could help me! Talk again to T-mobile and the only option is to buy a new phone. So I ordered new phone. It was sent but was never received. Had to call T-mobile to tell them the phone was misdelivered. They opened a claim, said I would hear back in 7 days. They never called.

I opened an account with them for 2 lines almost more than 6 months ago and we never had a problem with their phones, services, or whatsoever, so far. They even conducted a phone call today to see how everything is doing within my account, which I never had with any other phone carriers in the past. All agents I dealt with were all helpful, professional, and respectful.

I attempted to switch my phone service to T-Mobile in February 2022. On that evening of activation, everything worked well. However, by the following day, I had no service on my phone and nothing worked. I called T-Mobile explaining what had happened and troubleshooting was done. Because all attempts failed, the customer representative promised that I would receive a refund. However, over 2 months later I am yet to receive this refund. Every time I call or visit I am promised that it will be processed, but to no avail. This has been so frustrating and annoying. As such a well-renowned company, there is no reason that they should deny me my refund when I could not benefit from the service.

Agents that barely speak English. Completely wasted close to an hour of my time both times I called and accomplished ZERO. DISABLED MY I7 PHONE! The only resolve I got was to change carriers. I called Verizon, spoke to a representative that spoke CLEAR English and was able to set up new phone service in LESS than fifteen minutes. Great work T-Mobile! You lost a customer that had been a loyal customer for OVER a DECADE. I wasn't looking for a new carrier, YOU DROVE ME TO IT. I plan to go viral with my recent experience with T-Mobile.

I had experience last Thursday with chat customer service asking for trade in my phone and he give me information like I give my S21 Samsung and then I will pay the all payment for the iPhone and this is like nothing to do and then jump one from the supervisor. His name is Marc. Texting, "I am jumping here and you can go to the website and have a good day" then cut the line and when I try to chat again I ask, "I want do a complaint because this is not a professional to deal with a customer" and the other customer service say, "Will take action from our side. You like to continue or no?" I reply, "I want complain" and they ask for continue prosses again. I say I don't like to continue with this disrespect way and I am sorry for myself to have account with this company. I am working for the military and waiting to back home and I will cancel the account I have with them.

I attempted to get a mobile device from this company. It was capable of servicing my address. I was questioned about my physical address and was assured they supported the area. When I got the device it operated poorly and then stopped operating completely after 48 hours. Four phone calls later each phone call last name 1 hour and 30 minutes to 2 hours and 30 minutes. 5 days after I got the device I call to cancel the account. I got a hold of T-Mobile's customer service department to cancel the account ship the device back. Somehow the first technician assured me that they would cancel the account.... But Somehow my name is not attached to the account, it is attached to a different person that I do not know at all.

I was just ripped off for 60.00 from T-Mobile and I am not with their company. I tried to change over from AT&T from calling the 800 number. The man immediately charged my bank account 60.00 for 2 sim cards and said all I have to do is put them in my phone and watch. I said "watch really". He said yes. I went to the T-Mobile store to have them do it because of the watch.

It's a long story, but they sold a service when their tower was 2 miles away and totally ineffective: dropped calls, unable to connect to internet and other issues. They promised a booster 3 months in a row and never delivered. Do not go with them. No credit for dropped calls either. They suck big time!

Well, I first signed up for T-Mobile's Home Internet in February because the internet in Flagstaff isn't exactly the greatest. The sign up went smoothly, however that was possibly the smoothest part of dealing with this whole service. The support is absolutely non existent, despite having the ability to contact them 2-3 different ways. After this, my entire experience took a turn. While the support is friendly, their structure doesn't make sense, and the scripts they go through just eats up time. When my first months bill came around, which was roughly 2 weeks after I signed up (which was already weird), they charged me $70 when I was only supposed to be paying $55, or $50 with autopay (which I'll get into in a second).

TMOBILE - ARGGGGGG. I am so frustrated with TMOBILE. I have been a satisfied Verizon customer for over a decade but ended up needing to switch to another carrier when we moved because at our new home for some odd reason Verizon did not work. Based on a referral from the previous homeowner we switch to Tmobile. Here is a synopsis of the challenges I have had thus far.

This company sucks. They had a data breach. Millions of personal information was stolen. License. Social security numbers. Credit card numbers. My information was stolen. Everything I mean all my info was taken. I was alerted by Experian that all my info was stolen. They informed me it was from T-Mobile. They even emailed me the proof. I contact Tmobile. They told me they knew about. They also told me that basically I was on my own. They could not do absolutely anything for me. I spoke with different people in company and basically they all told me nicely to go ** myself. I would not recommend this company to no one. It all about their money. They do not care for anyone. Please go to another cell phone company that would not tell you to ** yourself.

So I was told by TMobile that my mom's iPhone 6 would no longer be working after March 1st and she needed to upgrade to phone with 4G. So I upgraded her phone. I was told to return her phone for a $500 credit but I did need to pay the difference of the phone $99 plus tax so I did. I was never sent the return kit and I called 5x since January and we are now in April. The last person I spoke to told me I only had 30 days to return the phone and I couldn’t get the credit any longer. Wow! Way to screw over your customers. I am looking for another carrier. Don’t waste your time with TMobile.

I was with Sprint for years. N.P. got switched to T Mobile and the problems started. 1st I had to upgrade. Total nightmare. 3 months of back and forth because they kept messing up my orders for my 4 lines. Finally got that straight. And I tried adding my wife's line to my account. And what was supposed to only add 20.00 to my account my bill went from 100.00 to 195.00 wtf? I call 5 times cant get a straight answer. And most of the reps barely understand or talk English. I'm fine with people of all ethnicities but hire ones that speak and understand English! Looks like I'm canceling all 5 of my lines and finding another carrier. Oh and I moved my wife's line from T Mobile to Sprint (same company) and have not received her credit from almost a full month from T Mobile. Wow how much can they screw up. And nobody has reached out to me at all.

The 5G phone I received has been a headache from the get-go. The tower locations are not everywhere, so if you get too far from a 5G tower, it switches to 4G. But the bad news is, it takes a couple of seconds and the phone does operate while it does it. You wind up missing what people are saying to you and you can't hear them. Don't buy a T Mobile phone with an "A" in front of the number, they are junks. I have had more than one, and hate them all. T Mobile wants to force you into buying $1200 phones. Go with someone else and don't get a 5G phone, it not reliable yet. Been on hold with T Mobile now 20 minutes.

My contract is almost up and I can not wait to get away from this company. They lie during the sales process and then thoroughly overcharge you for subpar service. Also, beware and warn your elderly relatives not to use this company as they have no problem lying, to and manipulating the elderly.

I recently upgraded phones with T Mobile. I traded in 2 phones and paid the remaining balance of over $1100.00 I told the employee I did not want monthly payments, checked my bill and have payments! I tried to contact T Mobile and they said that they are not sure what I paid for! Really no help! I have been a customer of Sprint for over 10 years and NEVER had an issue.

On 3/11/20222 I decided to move from Xfinity to T-Mobile for my cell, landline and internet services. The initial contact and set up of these services went smoothly. It wasn't until I received my sims and internet tower the troubles began. This isn't first time switching companies and I am familiar with the process. I received sims card, inserted in the phone. Could not get it to work. Called customer care immediately. The automated could not find my account and had to talk to a person which the automated service would not let me do (Extremely frustrated by now).

I transferred from Boost Mobile to T Mobile. At first it looked and sounded good. Getting stuff free and thought I had great prices wrong. Never was told about paying for Synco and tablet for two years. My bill is too high and I can't return items without paying full price for both. I've been duped and I leaving TMobile. Watch out for free items. They cost and write down things said they give out half truths

I am only a home internet customer and although set up is easy, the wireless cube idea is a good concept, to date it's not been great.. signal weak and lose connection often.. by often I mean resetting it 3 times at a minimum a day. I am using the high end of speed and with my work and personal phone and streaming on TV I buffer and again lost signal.

Got service 2 months ago. Everyday I get no service. I have bars. Just says not on a registered network. I have been calling them from day 1. They kept saying they're working on the tower and should be fix in a week. They kept giving me the runaround until it was too late for buyer's remorse. Now they say I'm on a promotion and would have to pay 400.+ if I left. I pay this crooked company 65 a month for service that works 40 percent of the time. All I will say Run. Don't use Tmobile. Anything is better. At this moment I am on hold again. I hope people read this before getting other cell service. T Mobile BAD. VERY BAD.

I wanted to add 1 phone and 1 line to the account I have had for 11 years. T-mobile wouldn't let me add the line myself online because they needed to screw me out of the $50/mo plan they don't offer anymore. So I had to call and talk to someone who barely speaks English in some 3rd world country. So instead of adding 1 phone and 1 line to my account they sent 2 new phones and added 4 new lines and changed the $50/mo plan I've had for 11 years on the existing phone to $65/mo. I spent 2 months and probably 20 hours trying to get them to fix it and finally had to give up and switch to AT&T.

We were with Sprint for years. We switched from Verizon and saved a ton of money. We had decent coverage and reliable service most everywhere we went. Most importantly, the service at our house, which is in a rural area, was great. Then T-Mobile bought Sprint. We immediately had poor service at our house and half the coverage we had with Sprint. Dropped calls were the norm. We got so used to our calls dropping that we started talking in short, rapid sentences, to get as much of the call in before it inevitably dropped.

I switched from Boost/Sprint to Tmobile in October of 2021. As part of the switch we traded in two Apple phones. When presented the program in store I was quoted a monthly service plan of $110. My first bill came, it was $164. I called and stated my case to the main customer service number, after about an hour on the phone they agreed to credit me the difference and have the plan updated as it was presented to me in store. It never happened, the bill came in November and still at $164, same process with calling and arguing on the phone.

First I have to call them about 7 times to resolve an issue with my account, then I decided to go personally to an T-Mobile store 4167 located in 5561 Broadway Bronx, NY. 10463 and spoke with the manager (if I can call him that) **. Big mistake. I asked him for help with my account and he doesn’t shows any interest in helping me and told me to call the company. I explained him that I had one week calling the company and they keep transferring me to several departments but no one helps me then he told me that he can’t do nothing about it.

Getting ready for T-Mobile to drop 2g service. We upgraded to 4G phone. I had an issue with one of the phones connecting to the correct network and Hazel helped resolve the problem. Great service from Hazel. Thank you.

I switched to TMobile because their website stated that I would be able to receive service at my home. What a terrible idea. I also purchased their home internet, which was actually rather good even though I only had two bars, but it was really good service. First thing that happened was, no service from my cell phone at my house, then TMobile shuts off my internet while I am at work with no notice.

Their customer service is HORRIBLE. I am currently sitting on hold. I have been on the phone with these people for 2 hours to straighten out an issue that they created. They created two accounts for me and to get the incorrect account deleted is ridiculous. On top of that most of their customer service representatives don't speak English very well. I have spent more time on the phone with T-Mobile than I have with my own kids.

Canceling 7 lines with T-Mobile has been the most expensive thing I have ever done. I had two months left on my 2 year contract on most of my devices and this was back in Oct 2021. I transfer all my lines to a new phone carrier on Oct 2021 and I transfer a few devices from Tmobile but they kept charging my account until now (March 2022) because they said they can't see any notation on their end that I want to cancel my full account. So bottom line I spoke with more than 4 different rep and no one notated my account or cancel my account but the funny thing is none of this line has been use since Oct 2021 but they still manage to charge me for it. I have being on the phone and nothing has being resolve. At the end of the day we the customer are responsible for all the mistake and we have to pay for something we didn't use just because they didn't do their job.

In early February we signed up for T-Mobile’s Home internet based upon the fact their website showed it was available in our area and was advertised as being faster and cheaper that what we currently had. We ordered it through the website, but once we received the equipment (Including the 5G Gateway router, Synch UP Drive device & a set of headphones that were part of the deal-though you must pay for them in installments) we found that we were not able to get a strong enough 5G signal for it to be effective. We live in a small rural town, so we knew that was a possibility. It was disappointing, but not a huge deal.

2nd issue- My bill was to be 86.00 monthly and they billed me on Jan. 25, 2022 for the entire 86.00 and I had not even had their service 1 month. (I did pay that total.) 3rd issue - the service was horrible- dropped calls, no service in areas that you would think you would have service, had to move around my house to talk on the phone. very frustrating and irritating. so I switched to another carrier on Feb. 20, 2022.

Most frustrating experience! I signed up for T-Mobile internet service, then tried to cancel and return equipment. My previous internet provider agreed to redo all of our cable lines, upgrade us etc so I decided to stay with them. I called T-Mobile customer service to cancel and they would NOT let me because I didn’t have my passcode, which was a lie, it was correct, they just refused to cancel. They could have sent a code to my phone or email but they refused. They said I had to go to a local T-Mobile store.

Doesn't matter where you are, if you're in a city you might get a slightly better signal in some areas, but regardless barely being able to access your info on your phone due to limited service or no service is very frustrating. It's ok, the service has been like for this years and probably never will be even mediocre service.

Back in Dec 2021, I ordered 2 iPhone 12 pro max under the Bogo Sale Buy 1 and get 1 free, from T-Mobile and I only got 1 phone and they refuse to send me my free phone! I’ve called them several time and even talked to a supervisor and still no phone!

T-Mobile so far the phones have been great. On the other note, these customer representatives are so disorganized. One minute one is telling you one thing and the other is telling oh I’m sorry she or he didn’t mean to say that they must’ve miss understood. How on earth do you misunderstand a refund and telling your paying customer that they will get one when they really weren’t and it took 4 representatives to do that. Representatives like Ayderekia, Zamora, and Elaine need more training. They each have told me something different and I as the paying customer do not appreciate that. Forget the money part. It’s the principle, now I’ve been waiting for something that never was coming back to me after waiting over a week and being patient and understanding. Then I get hung up on and manipulated by them. I’m hurt as a customer and will be taking both phones elsewhere. Phones are a 10. Customer representatives are a 0.

T-mobile services is fine, but their customer service and management have no idea what they're doing. I bought 2 iphone and airpods while on their promotion, Later, I was billed full price for aidpods saying that promo was only through rebate, which was not even mentioned to me once while I place an order or even after when I spoke to them numerous time. Their customer service knew and ask to talk to manager. So when I spoke to him, he even told me, "We realize it's our mistake but since it's outside time frame, we can't do anything, and you just have to pay." So they know their sales team screwed up, yet they are charging customer and covering their tracks.

T-Mobile are trained thugs. It's unfortunate I was conned into their service through ** promotions that were changed once locked into service and then asked for proof after they had originally verified me during sign up. They also confirmed a iPhone I bought through imei number check and said they would be able to sign up service on my phone once I signed up the service. Once I signed up and called to set up my iPhone they said Ohh no we can't set this phone up it has a bad barcode! Then they conned me into purchasing a new iphone and said we will credit you $400 dollars once you receive your new phone. This was another T-Mobile lie, they again after receiving phone said we cannot honor our word, there is no way for us to apply a $400 dollar credit.

I switched to Tmobile for cell and internet. The internet I canceled excuse I could not get more than 3 bars on a good day. It would drop down to 2 bars and 0 bars. My electronics kept disconnecting and I would have to reconnect. My cell service is messed up also. I often have to go into my phone and reset the connection. I am switching carriers!

Became a full T-Mobile customer. Migrated from Sprint and went to a retail store because the promotion was trade in X's and get new phones. They confirmed my bill would be $200 each month since the phone credit would come back to the account each month, well that has not been corrected in 6 months each month. I asking they fix my bill so the credit from the phone monthly is fixed to Zero and for my trouble I want a credit for a full month. I have talked to all levels of their customer service and no one is getting this fixed. I have requested a conversation with a VP or President in order to fix this issue.

I am a 25 year Sprint client and I paid off my account and was about to cancel my service. Natalie really went above and both for me and Sprint/T Mobile. She understood myself and what was best for me and long term business for sprint highly recommend staying with company based off Natalie and her determination to do what’s best for all parties. She should be acknowledged and respected by both her pairs and upper management and should be promoted and used for training and an example to all others! Thank you Natalie. You're the best.

I have been a Sprint customer for 19 years. Never had any major issues until they merged with T-mobile. Now I have an iPhone 13 and constantly have no signal or just one signal bar. When I try to make a call it will drop or I can hear the person but they can’t hear me. Very frustrating, have called and spoke with text support and no results. Just a waste of time and no positive results. I’m paying a monthly bill with no properly working phone. No one has tried to improve my services. They just tell me we don’t have many towers in my area. So I will be looking for another cellphone company very soon.

I have had the worst experience of my life with this company and will never recommend them to anyone. I ordered 2 phones in November. On January 4th I was told my phone was still on back order so I canceled my order and account with this company. Now as of March 13th they are trying to charge me for phones that I one never received and they keep saying I did receive them. I am ready to hire a lawyer at this point because I cannot get any help from any of their representatives. Stay away from Tmobile!!!

I asked T-Mobile if I had the lowest rate; that I had found a cheaper rate from Spectrum. The Chat rep said he would get back to me. Every two minutes I got an assurance that he was working on it. Fifteen minutes later, I told him I would only give him two more minutes. Four minutes later I thanked him for helping me decide to leave T-Mobile. He replied that I had their cheapest plan. I go to the Spectrum store. They say I need to pay off my phone. I go to the T-Mobile store and pay it off. I go to the Spectrum store. They say T-Mobile did not release my phone. I return to T-Mobile: "Oh, we can't do that here. Call 611."

As a Sprint user for over 17 years, I figured it would be smart to switch over to T-Mobile during the merger since I was having some issues with maps and pictures via text. WHAT A MISTAKE! Not only did they botch up my billing, but they also didn't grant my promotion because they failed to tell me I could not make a "cash" purchase for the qualifying product. The only qualifying event was a PURCHASE - which I adhered to.... No disclaimer of any kind was in their advertised promotion. I have spent SEVERAL hours over a period of 3 months and calling in to check status only to be denied with no resolution. They owe me a minimum of $130.00 and now I cannot even return the unopened products ($304.48) due to the 14 day return policy. NEVER AGAIN!!

I was quite shocked that the service is generally pretty decent as well as the price points offered direct and those offered through MVNOs. The catch is that our older phones literally stopped working one day and we're forced to buy newer phones. We weren't so happy about that, but I guess it is time to move on. With the newer phones we got, they all so far worked flawlessly and T-mobile is the only carrier to have 5G on the phones too. We have sim cards spread out between all the carriers based on level of use so it's as cheap as possible for us overall and I can say that one carrier has great signal, T-mobile has the technology and the other is just there and has wider compatibility, but trails a little on technology. I'm in NYC and always go with pre-paid to cap the cost and surprises that can happen. So far, consistent experience. I wouldn't dare use post-paid because of the taxes and potential surprise bills. It can happen with any carrier, to be fair.

Open software has verified what I have been complaining about. I was sold service with assurance of 5G…Untrue. I am lucky to get download speed above 10…on 4G tower that I can see from my house. If I select to use my internet connection as a hot spot, then I can actually make a call. Printed and full documentation is of no interest or concern to ANYONE at T-Mobile. Too bad I can’t post the wealth of visual proof.

I am a customer of Tmobile since past 3 years but I must say that these 3 years was a constant headache. Three years back when we shifted to T mobile it took me approximately 3 months to settle all rebates and cash back T mobile promised for switching from AT&T. As they say to err is human I fell into their trap again. We purchased 4 new Apple phones from T mobile on 26th Dec 2021 and while purchasing the app asked us to add AirPods to cart as we are eligible to get it for free.

THIS IS A ZERO STAR REVIEW: I've been with T-Mobile since August of 2014. I won't give you a lifelong story here but in the beginning it was an absolute nightmare. They stole $700 and more from my bank account without my consent and it was one thing after another. Things were straightened out and I stayed with them. In February 2022 I called the headquarters and Norman agreed to leave one month's worth of credit in my account and get the outstanding money that I had in my account would be sent to me. Why can't this be simple hence a check. It took quite some time and eventually a credit card in my name was sent to me by a company called North Lane.

I've been happy with T-Mobile until my daughter drove to Ocala Florida and have absolutely no service. Her maps didn't work, our calls kept dropping and of course no one knew how to direct her to Hwy.

March of 2021, I went into Solon Ohio Store to transfer services from another carrier, I have been with T-Mobile for over 10 years and never experienced the nightmare of this transaction. I was offered the promotion of receiving a phone free for the one I had. My phone was in great shape so it wasn't my intention to trade, however since it was free I did. Oh my after that by my first bill it didn't reflect a free phone. I contacted customer service and was told I had to go back to the store, which I did and it was confirmed and all should be good, negative.

I called the customer line and they are useless. They can't or won't help and I will use two tin cans and a string before using T-Mobile again. After being with them for several years I switched companies and paid my last bill, 5 months later they say they made a mistake and I still owe $43.00...5 months later???

I want to change T-Mobile due to very bad customer service and their fake promises. I have a physical damage on my phone. Assurant change it to a refurbished one after paying the deductible and the replacement one wasn't working well. I called tmobile, they send me another refurbished one and wasn't working right as well. I called them again, one of the representatives told me, "Will send you a new device to the store." I went there and it was refurbished as well and got hot quickly and the apps glitch and frozen suddenly.

I was offered a free 5G phone to switch from Metro (by T-mobile) to T-Mobile. The service is slow. The 5G is even slower and the "Free" Samsung Galaxy A71 is the lousiest smartphone that I have ever used. Not really free. I had to pay for the phone, but I get $5/ mo. off of my bill, which more than doubled when I came over from Metro. $30/mo. before. I now pay $65 and that is after my $5 reimbursement for purchasing the phone outright. The service and the phone are a major disappointment, to say the least, 14 months into the contract. I can't wait for it to expire.

So, I thought the Cricket is crap, but it turns out that the place I am, the Cricket is the solution while T-Mobile PIECE OF ** EMPTY CLAIMS, my phone is consonantly dropping signals!!!! So, T-Mobile is just ANOTHER PIECE OF ** LOUD EMPTY CLAIMS HOLE!!!! I am stating this!!! T-Mobile, you are NOTHING, but empty bragging claims with dropping signals!!!! SCREW T-MOBILE!!!

I attempted to change my cellular service to T-Mobile. I called on Friday, 25th February 2022 to set up service. I went to the store that evening to purchase one equipment and was told that the account setup had not been completed, called Customer Service again. Since it was late, I called back the next morning, I was told everything is complete, I can now go to the store and purchase whatever device I wanted. I returned to the store a second time and was told that the order was still pending. On Sunday the 27th Feb I called again, talked with three different reps and was told three completely different things. I decided this is not going to work, so I called to cancel the account and was told they could not, I need to wait until I received the Sim card.

I have been with T-Mobile for over eight years. I am a post-paid customer. I have never paid my bill late. I really enjoyed the old T-Mobile. The company T-Mobile has become after merging with Sprint - horrible. First, let's start with the Data Breach. T-Mobile let ALL OF MY ACCOUNT INFORMATION OUT! How could they let their network security get so bad? I am still having to deal with this issue on multiple fronts.

Updated on 04/13/2022: T-Mobile's Assurance Wireless does not accommodate customers who are deaf and provides no contact options to reach the company except phone calls and snail mail. I am having a constant issue with my service and device but there is nobody to reach out to. I filed a BBB complaint and received one response via email. I followed up with that person via email regarding the continued issue and am completely ignored.

I was one of the many who did not realize I needed to disable find my iPhone before sending in. So, not only did I lose my promotion and have to pay 1000 dollars for a phone, but they have my old phone and won’t send it back to me. I went into a store and called customer service before sending it in, and neither of them reminded me to disable find my iPhone. All they had to do was call or send a text with explicit instruction. As soon as I find a better plan I am out and would no longer recommend highly like I used to. They are like every other cell phone company. Maybe worse because they pretend to have great customer service.

I was on the phone today 4 and half hrs with a problem no one could help me with. I even called the store they put in a ticket. Nothing. No one had answers. A day wasted. I only wanted to upgrade my phone, they charged my card but I can’t sign my documents and I don’t know why and neither do they. This by far the worst service ever.

I've been with T-Mobile for over 7 years and I'm over them at this point. The service is so so and sometimes you can get good cellular reception and other times there's no signal. Their customer service department can be a hit or miss depending on who you talk to. Sometimes our representatives are friendly and other times they are rude. I find that they have very little patience to deal with customers when frustrated. Like I recently upgraded to a new phone and they had sent the phone out and I ran into some issues with UPS in regards to receiving the phone. I was very angry and frustrated over the situation.

My elderly father was on my AT&T Family Plan for 19 years and I paid the entire bill; so when we recently switched to T-Mobile we put the account under his name because he would receive a senior discount. We made it very clear when we set up the account that I manage everything for him and I needed to be authorized to make changes and get information on the account. I was added as an authorized user. Tonight I discovered a charge from T Mobile on my credit card that I never approved. Oddly it was not on the Credit Card that is set up to pay my T-Mobile account. The customer service agent would not even give me general information on what the charge could possibly be because she stated I was not listed on the account or authorized to talk about it. I told her that I just wanted to know what the charge was and that it may not be connected to my T-Mobile account because a different credit card than the one was listed on the account was charged.

Metro by T-Mobile is the most unethical company with the worst customer service that I have ever seen. What's more deplorable is they sold my son who's in the Air Force a phone before he left over seas with the promise that he would have service at his new duty station. He paid for the new iPhone outright and only had the service for about a week before leaving the country. Upon his arrival in country he discovered he didn't have any service. They refused to honor the Servicemembers Civil Relief Act and end his contract and unlock his phone so he could get a different service. Even though it was paid off.

I'm generally satisfied with the service for normal usage. But on one occasional I had to make an international call to Hong Kong. The call lasted for a few seconds as it went straight to the recipient's voice mail and I hung up immediately. They charged $4.50 per call! In this day and age I don't know how they can justify this outrageous ripoff!

On 01/23/2022 I made a call to T-Mobile Customer Service Department, with the intention of requesting information about their Wi-Fi internet service. The Representative was very kind and offered me a 1-month free trial for this service, she explained to me that they were going to send me a hot spot and that if I didn't like the service, I could return the device in the closest T-Mobile store. I got the device 2 days later and I started using it, unfortunately the WIFI service didn't meet my expectation, the internet connection was very unstable and didn't meet my needs. So, I decided that I was going to visit the closest T-Mobile store to return the hot spot.

Terrible customer service. Been with Sprint since 05. Never any major issues. T-Mobile takes over and now rob customers' money. Without being informed or notified, 18 months into my plan T-Mobile continues to take a monthly charge for my phone. That doesn't go towards my phone payment. So they start taking your money that's not helping your cause. I've never heard of making a payment on something you're buying, that doesn't go towards what you're buying. They even admit they know that they are doing it and won't refund your money when you catch them on it. That is totally BAD BUSINESS all around. They are doing this to every customer they have. It's not right, it's not fair and it has to be stopped.

TMobile - Where do I begin, at this point I would tell you to run. Run fast and far. I am a Customer of several years. T-Mobile sold me two phones under a "promotion" and turns out that particular model of Motorola phone will not work on their 5G network. So, I have two lines with non-working phones (one belongs to a child and the other a HEALTH CARE WORKER! just purchased in December 2021.

On phone with customer service for over an hour with different people and no one can cancel my service. The online account won't let me modify my auto-payment or cancel either. They were totally unhelpful and eventually cut off the phone call.

We have had a terrible experience with T-Mobile recently. We had been with T-Mobile for 8 years and when we moved to a new city we couldn't get cellular service in our home. So, we had to switch providers. We called them to ask how much cancelling our service would cost and they quoted us $X; so we cancelled and paid that. Now 6 months later out of the blue, they are telling us that we owe an additional $169. They failed to mention this when we first called about cancelling or any of the 3 or 4 times we called them since to find out why they were still billing us for the monthly plan even after we cancelled.

We have been with Sprint for over 12 years and on auto pay. We live in Florida and cannot receive coverage from the new T-Mobile company. After 4 to 6 calls in this problem was not resolved. We have one bar and dropped calls regularly. We have asked when this would get corrected and they kept telling us they did not know when. We decided to go with another carrier and had the phones transferred over. One phone is locked and they charged us $500 early termination fee and the remainder of the contract. We understand this. Every time I call Customer care to get the phone unlocked they give us the runaround and give us different dollar amounts which vary from $317 to $388.

T-Mobile and Sprint!!!! When T-Mobile took over Sprint, they could not get my phone (NOTE 20 PLUS ULTRA) to work on their new system. So, after a month of being without a phone and not getting it resolved, I decided to go with another carrier. I sent the phone back, and my bill was paid. Now, they want to send me collections for the remaining cost of the lease on the phone that they got back. They have proof that they got the phone back. They said I was still under the lease on it even though they could not provide service to it. I've been going through this with them for a year now. I have called and been on hold numerous times for over an hour, trying to talk to a supervisor, and no one will help. I have been promised that one will call me...to no avail! This is now going to affect my credit. I had been with Sprint for over 10 years... T-Mobile has the worst customer service and phone service, and the local stores can't help.

They make you believe you get a free trade phone then lose your trade in and make you paid for the new phones. They are really bad. Please don't sign up with them. Tried fixing this issue 5 times and wouldn't return my emails or phone calls. Left and they tried changing me a month of service because I cancelled one day after my billing cycle. Run. Please DO NOT use them.

I was calling T-Mobile to switch from AT&T and buy a new phone. I would have been a good customer I’ve been with AT&T for 23 years. When I was asking her about the coverage in my area she said it was excellent and when the call dropped I waited and they have still yet to call me back, after knowing my phone number. If that’s the kind of customer service they give, I want no part of it.

Tmobile isn't a consumer friendly experience. They are very manipulative, I dislike using them, but I get a good grandfathered plan when John Legere was CEO and really put customer experience in the forefront; so I tolerate them. What I will say though is recently I went through a wave of promotions following the Black Friday tech sales, and thought I had found a good deal on an iphone; it was trade in one, get half off on the iPhone, we were told by customer service it was half off + credit for the phone. We didn't get this in writing, but we thought yeah it was good enough to jump ship from an older model. She bought one. I bought one. This should have been the customer happy ending story; instead what I got is this entirely bull of a excuse.

“T-Mobile uses unethical means to get business.” I am quoting another person who wrote a review. The customer experience is a nightmare. When you call, be prepared to be on calls for 2 or more hours EACH TIME. We were also lied to about deals when upgrading our phones. I have been with Sprint since 2005 and never had such terrible customer service issues until they merged with T-Mobile. I spent 2 days back and forth in long lines at the T-Mobile store and still was not helped. When upgrading they will lie to you about discounts that they have no intention of adding to your account. They added extra phone lines to my account that I didn’t authorize. I will be going to another service provider, it’s not worth the frustration.

12 years with Sprint before the merger. We were told by T-Mobile that 2 of our 4 phones were obsolete and we need to upgrade. Very pushy and rude. We decided to go to another phone provider. We were instructed to turn our 2 obsolete phones in with a shipping envelope they provided. Sent said phones back wrapped in bubble wrap. A month later we were billed for the value of the phones. T-Mobile said that the phones showed up damaged. They won’t show me pictures or proof of damage.

My phone broke three days after I bought it. It was amazing how customer service handled the situation. I'm extremely pleased with the service from T-Mobile. I have T-Mobile cell phones and wireless internet and everything they say they do.

Auto pay is mandatory to join. After 2 years I ported my number out. But T Mobile keeps charging my card. On the phone with Customer service for 3 hours. No help. He wants me to sign in to a cancelled account first.

Couldn't log in to my account after transitioning from Sprint. They sent verification codes to numbers I didn't have despite me having the primary cell phone on the account. Customer service was not helpful and demanded extraordinary amounts of my time to fix a problem they created. AT&T is garbage but would rather deal with them.

TMobile uses unethical means to get business. We were lied to and now owe over a thousand dollars that we never would have signed up for. We were Sprint customers for almost 20 yrs. When they merged we thought we would go a Tmobile store and talk to them. That told us that one of our phones would be free and the other would be under $6 a month using promotional offers to trade in our current phones. We switched and bought 2 new phones even though we hadn't planned on it because of the great deal we got. We left our phones there and were frozen new phones. The store send them back to their warehouse.

I made a prepaid purchase for 5G Wi-Fi that has suffered breach of services rendered. The violation is by false advertising. My first demand required that I keep my service and that I receive a refund. Upon this formality all three companies performed diligently to offer a different solution, however, have proven severely unable. After trading devices, the formulated excuse was a tower outage. T-Mobile offers several 5G data plans, meanwhile, masks the issue through hotspot with unlimited 3G. (The link provided offers formal communications.) My primary company bears the name Calyx. While the primary service provider is T-Mobile. Differently, my first device was a Sprint Hotspot. The issues that have proceeded:

I went to a local T-Mobile store to get prices for a plan and devices. I was pleased with the prices and came back the next day with my daughter to purchase a plan and 2 phones, an iPad and watch. After an hour of waiting, they told me I would have to pay $200.00 per device!! The day before I was told I would only have to pay $220 to start service and I have it in writing. They said it was based on my credit score, which is almost 700. I guess you have to have a perfect score to get any deals with this company. The only plus side about this experience was the employees.

THIS IS A $50/Mo. 5G internet service that I started back in October 2021. I waited until 12/30/2021 for T-MOBILE to complete an upgrade to the closest tower to my home so I could get a better reception and improve on speed and stop the interruptions. To my surprise this service ended up adding over $140 more per month to my regular bill. They promise they would credit me for the interruptions and poor service. I accepted a $20 dollar credit for poor services and T-MOBILE promised they would correct the billing to reflect only a $50 per month additional cost to my regular bill. This never happened. Instead T-Mobile decided to charge me $150 every two weeks for which I never agreed to. I used to have a very good deal with them for over 5 years. 4 mobile phone lines for $120. Now they are losing me as a customer. I am switching to Frontier 500 MB Internet for $39.99 per month and to Tello for $72.50 per month for 4 lines.

T Mobile is a rip off people. Do not go to t mobile and buy any equipment or you will regret it big time. If you do have to buy something at t Mobile be sure you do not go to a 3rd party store that says they are T mobile. Read below what has happen to me and a lot of other customers I am sure. I went to a 3rd party T Mobile store Christmas Eve. I went there that day and signed up for 2 phone lines and bought 2 Apple 13 Pro Max phones. That was the last day to get free Airpods if I signed up for new service. I placed the order for the service, the phones and I even bought a Apple Watch there that day. I also ordered the Airpods. The salesperson that waited on me was named Ramon.

They billed and charged me twice with two different amounts for final bill and would not correct it. In addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

In short, over the course of 6 days, I've placed 5 calls to T-Mobile, recieved 2 callbacks and more promises, no resolution. I signed up for T-Mobile stand-alone internet service. So far it's been a horrible experience. I placed the order with a live representative who talked way too much and about completely irrelevant things. I finally placed my order after listening to babble about why I should make the purchase. I had already made.

I switched to T-mobile from my carrier of 5 years. They gave a good deal (plan and phone) for a 24 months contract. Bill keeps increasing every month, because of the protection plan that they added on my plan. I was told, when I signed up, that I would a flat rate, taxes and other fees included... but it was a big lie and misleading... Not happy at all after only 3 months.

T-Mobile force you to get another phone with tech up. It's a fraud for the customer it make bill higher. They have poor customer service. Sprint was better than t-mobile. I will be looking for another service.

I was "pushed" from Sprint to T-Mobile. While Sprint was not the best of customer service I've never had such a awful customer service. I've had T-Mobile for approx. 5 months and every month I have to call them because they screw up on the statement, due dates, and weird charges. T-Mobile should send me a paycheck for my time wasted talking to reps with no solution. I hate everything about T-Mobile. I am looking to leave because they lack fixing solutions and they always have an excuse. The only reason I gave them 1 star is that I have to put something. I would never recommend T-Mobile to anyone else. I dislike that person.

I travel abroad frequently & after T-Mobile took over Verizon my roaming charges skyrocketed. I called to enquire concerning this issue. After several days & hours on the phone & chat of asking why these charges were so exorbitant I was never given a answer or reason, only an offer to reduce the $465 bill by $50. Consequently, I have terminated T-Mobile wireless service & have no intention of ever paying these erroneous over charges.

I was contacted because one of my devices was on the old technology that will stop working in March. They told me I get a free upgrade. They charged me 250 plus 13 dollars a month on my bill. They do not understand English and using words that make no sense. I can’t find no one from the United States to get on the phone and if this is what I have to deal with I will never upgrade with this company ever again. Over 20 years and can’t talk to anyone that understands what free means. Over 500 they were about to charge me…

I purchased a Samsung Galaxy S21 Ultra 5G on 11/13/21. After two weeks I started to suspect that the phone was defective, but I thought at first it was my service when more than a drop call, phone freezing on me, lousy pictures, lots of lagging and no updates on my apps. I called customer service and I've been given the run around ever since I started to call every day since January 8th and asked to speak to a supervisor. Today after two hours of waiting to speak to a supervisor the phone calls drops, cause that's also one of this defective phone issues. I've been on the phone with them every day for hours always be putting on hold and never getting answers. I'm frustrated and want a new phone not a warranty replacement refurbished phone. I haven't had this for for long. I'm not willing to continue to paid 1,199.00 for it.

However the service I received in Port Charlotte was terrible. The man was rude and I did not do business there. I would suggest you go to Arcadia T-Mobile as these girls helped me and were very nice.

Switched from Verizon to T Mobile a week ago to get a deal on a unlimited plan. After 3 hours thought I was set up with a 3 line plan and a phone. Wrong. Seems the number of people I have talked to there is not a one that can fix the problem. Still don’t have the new phone and probably won’t. They hire people that has no authority to make changes. It is too much of a hassle to be on the phone every day for hours to end up back to square one. I will switch back to Verizon.

I would give zero stars but that's not allowed. In Sept 2021, my wife and I switched from Boost to T-mobile. We were in the store for 3 1/2 hours due to a GLITCH in the system. Long story short, we have had nothing but trouble since. Three more trips to the store, and it's getting worse. Most of our problems are with billing. Different numbers every month. Today my bill is $258.21 more than it's supposed to be. I asked my "team" for a detailed breakdown, and they can't even find the bill. It shows only what is supposed to be my "normal" bill. Nothing normal here. I'm going to go elsewhere.

I, like millions of others, are being forced to T-Mobile from Sprint. I had a line that I wasn’t using and my daughter wanted to put a phone on it for her son for a Christmas present so we decided to go into the store to have it activated instantly. Huge mistake! After 23 years, I had finally gotten my sprint bill down to less than $200 for unlimited everything for six lines. The store clerk, Kimberly, (manager? At the union cemetery location in Loveland, Ohio) told me they had a new deal for sprint customers that if I switched that day, and that if I bought a phone, my new bill with the phone would be $195 under Magenta Max. I was giddy… Upgraded my phone, gave my old phone to my son, my son gave his phone to my granddaughter, so two grandkids were going to have a very happy Christmas!

The transition from Sprint to T-Mobile has been the biggest waste of time and money in my entire life. I get a different answer from everyone I talk to either in the store or over the phone. Would strongly suggest transferring out of Sprint to Verizon or AT&T instead. That process is much easier. For some reason they hold your account and phone numbers hostage on the Sprint side.

I had one issue after another. Both with service and customer service. Didn't have service in multiple places. My AT&T worked just fine. Additionally even when I had full bars on 5g half the time content wouldn't load (this was on multiple phones). When I finally switched to another provider after multiple calls they said they couldn't find my account for me to make the final payment on and then they sent it to collections. Stay away from this company!

I have been with T-Mobile for more than 5 years and they were great until last year. With the management changing, I, as existing customer don’t get any benefits to stay with the company anymore. If you are a new customer, you get $1000 and new iPhone but for me, $400 only. Sorry, T-Mobile please change your attitude towards existing customers.

We joined with 3 lines. Received "free" phones to find out you pay for with a low payment monthly. Our texts messages would not pop up until we opened phone or message app. Our signal strength was so bad we had to go to airplane mode and out to refresh it a lot. At work no signal at all. We went back to store and they said it was because of the wind storm we had. OK we waited a week for it to be fixed. Went back because still no signal strength and none at work. Service person changed the simple cards in all 3 phones. Well that didn't work either. After a couple days we went back and Service person said well the phones must be bad and it was weird all 3 did the same things. So we asked to have them take them back. Nope. So we said, we are going to another network and left. Best decision ever. Different phones and service. Phones work now!

I find it a lot easier to list what I hate more than this failure of a god-forsaken venereal stained profusion. I could tell you it's at least better than sacrificing infants, but to be honest, I think people who do that have a better chance of escaping eternal torment than this completely empty void of a soulless company. Coverage: was told it was infinitely better. Literally couldn't hold an LTE connection five minutes. Cost me countless minutes of fighting it so I could properly log information pertinent to my job.

I'm disgusted with T-Mobile. Their service has gone down so bad. Their agents are so incompetent that I would not recommend anybody using their service. I had to haggle with them every month about changes on my phone service and one agent would tell me one thing and they would do adjustments and nothing panned out. They would lie. I'm changing my service now to a different company. I don't recommend T-Mobile at all 'cause they're filthy liars sacrificing multiple lines of service for a $20 late charge that they said they could adjust and they never did.

6 calls in to customer service to try to retain my old number. Each time they promise a dedicated team of experts. Each time it's an hour plus wait. So you press 1 for a call back. Not once has anyone called back. At this point, I wish I just stayed with Verizon because this company is horrible!

T-mobile promised to pay off my phones with my existing service, if I would switch to their service. They managed to justify to themselves, later, why they won't be doing that. The promotion was supposed to pay off one of my phones and then send me a $150 gift card for the 3 remaining phones. (Approximately $800 all together). I signed up for Service on September 30, 2021 (I have an email with an electronic copy of the service agreement, dated September 30, 2021). We activated the lines on the phone with T-mobile customer service that same day and initiated the rebates while on the line. The T-mobile representative told me that I would have to go onto the website in the next couple of weeks to finish the rebate process. No one informed me that the promotion that I was signing up for (2021 Switch P7) was expiring the same day at midnight. I went onto the website on October 24 to finish the rebate process.

*** WORST CUSTOMER SERVICE EVER!!!!*** I was a Sprint user. And of course they sold out to the giant Pink Team, aka - T-Mobile. Of course the first thing they do is drop all LG phones. So my phone is going to have to be replaced, I mean it only cost me 1100.00 bucks but what do they care. So on 12/12 I go in and trade in my phone for a new phone that T-Mobile can control. The saleswoman was great and talked me into a 1700.00 phone which I do love. She tells me I have to pay off my Sprint account 40.00 bucks, and pay the taxes on the phone, the rest will be billed out to me monthly. I pay over 200.00 to get my account.

T-mobile works under false advertising. They do not honor their promotion at all. They make you call over and over, month after month to fix problems they created. They will do and say anything to lock a customer in to deal even tho it is unfair to the customer. As the time passes the customer is now locked into a deal they never wanted to begin with costing them more money then agreed upon. I made a purchase at 50% to later learn it was at 100% full purchase.... And now to be locked in because months already have passed.... Very bad company, very bad customer service on top of it because they are going to push what you was sold on by the company... They don't give receipt at the beginning in order to pull the fast one on you... Yes I asked from the beginning for receipt, over the phone for email receipt yet never received anything...

I spent 3+ hours on hold yesterday and transferred 5 times with each of their "expert" reps. I had to inform them of FCC regulations because they are clueless. Then they had the nerve to call me at 12:23 AM. Another hour this morning talking to a "supervisor" who was equally as incompetent. When I requested to speak with her supervisor how is it that she was the designated one with no one above her?

Waited over a half an hour to speak to a human on the phone. James finally answered the phone. It was like talking to a robot, he kept on repeating himself over and over and over. Couldn’t take it anymore and gave up trying to get some help.

When I called, I was told that the waiting time is more than 1 hour, so I should leave a number and I would be called back. I didn't get a call back so I called after about 1 hour. Then I was told that they have my number already and I was re-routed. Then I had to wait another one hour before someone finally attended to me.

Switching services from Sprint to T-Mobile is a total nightmare. Timewise, you're wasting your time coming to the store then waiting for your turn which might take an hour or two!!! And nope, l am not exegerating then an other hour plus to get your phone switched. They try to sell you another phone offering some discount. It is extremely inconvenient to go through this transaction. To have their customers satisfied and loyal they should offer a free phone and on the other hand they should hire more employees to handle the customers and should remember that some customers are old and might have physical problems so waiting on your feet for three hours is just unhumain and so uncalled for.

The workers in Tmobile are a truly a gang, with one thing in their mind, "Let's rip off everyone." Watch out. Don't do business with them. When they are telling you have a free line they are lying all the way, or free accessories, or "Netflix on us" they are **. Do not believe that period.

Gabriella was incredibly helpful in untangling some very difficult issues and assisting me in establishing new service with T-mobile. She was patient, professional and knowledgeable, as she made repeated calls to t-mobile tech support and t-mobile sales on my behalf, finally achieving my successful separation from my former t-mobile account and then in establishing my new t-mobile account. Gabriella remained gracious throughout this long, drawn-out ordeal despite the fact that she did not even have the opportunity to sign me up on my new t-mobile account herself. She displayed an exceptional level of excellence, professionalism and customer care, all for which I'll be eternally grateful!

I was trying the T-Mobile Home Internet service and unfortunately, the internet speed was so terrible that I had to cancel it. When I ordered the service, they offered a free Galaxy watch so I returned both the router and the watch. BTW, I didn't even open the watch and returned it in the original box. And they are claiming they only received the router, not the watch. They keep charging me for the watch each month right now. UPS says it's delivered but T-Mobile is saying it was delivered empty-boxed. I'd rather trust UPS since I've done lots of business with them but haven't had anything like this with UPS.

I wanted to change from T-Mobile to Verizon but my disabled son couldn’t unlock his phone because there was a balance. I tried in every way I could think of to pay it but never was able so he now has no phone.

Josh was so patient. I can hardly see or hear. He is so helpful and knowledgeable. THANK YOU JOSH at the John Fitchburg Hwy store in Fitchburg Massachusetts. I knew I'd be okay when I saw him at the desk!

I purchased today the special for the SE watch. I initially walked in with the intent to purchase the 7 Apple Watch, (not in stock) and got a deal for the SE. (No problems at all) Only thing I dislike is that I didn’t know it was a USB C charger and didn’t come with a port to charge. And I am an iPhone user (obviously) so I have to go get a port for it tomorrow now. I just wish I had known at purchase, to be able to purchase one at the store or knowledge of this to go to Walmart or another store at the time.

I switched to Tmobile service about 2 months ago. Since then, I realized how big a mistake I have made. They double bill me on my credit card. When I talked to their customer dis-service, they want me to upload the credit card bills. I uploaded the docs but they have a special department who will look at it. That doesn't happen either. I offered to email them the docs but they don't want emails. I requested a customer service rep to keep in touch with me. She did call me but I have no way to call her back. I offered to show her duplicate bills but she does not want me to do so. I had no choice but to file a dispute with my credit card company. I have wasted so much time on this but T-Mobile doesn't care.

Of the 4 lines I have on my account, one is my 87 year-old mother-in-law's. She started to get calls from T-Mobile about the account even though she is not the owner of the account nor an authorized user. Upon hearing about this I spent hours trying to get through to t-mobile because I check my t-mobile account on line and everything looked fine.

After learning that I would be moving to Japan for work, I got myself on Sprint, due to their Japan plan. It seemed like a good idea to get my phone plan in America, so I wouldn't need to worry about it later. This was a big mistake. For about a year I was regularly attempting to add the Japan plan to my account, and after a few weeks, I'd find out that the employees I was working with were telling me it was added when that wasn't true. Finally they told me that to get the Japan plan I would have to upgrade my service to a more expensive plan. I did assuming it would be worth it. Then when I had arrived in Japan, the Japan plan didn't work at all, so I had to get a new phone plan here in Japan anyway.

Ever since T-Mobile merged with Sprint, NOTHING works right. They used to be great, especially for veterans and anyone traveling to Europe, but I'm about ready to drop them like a steaming pile of something. A few days ago I opened a new line to get a phone for my daughter and today they messaged me the phone number, with an area code in a DIFFERENT STATE. When I immediately called customer service, the message said it will take “over 2 hours” for a response, so I opted for them to call me back. 4 ½ hours later, after midnight, it called back, then put me on hold with terrible, screeching "music" for another 10 minutes, then a customer service rep named "Lady" hang up on me almost immediately and didn’t call back.

Horrible Company!!!! Take your money then have to wait 3 months and still going to get money back!!!! Bought a cell phone 7pm one night. Was not what I was told. Took phone back 10am the next day because sold something and package that what was wanted!! Took back and call after call of talking to people on phone after of course waiting on hold for hours & half. The people can barely speak English!!!! Kept being told that going to get my money back month after month!! And now can't access old account!!! DO NOT GO TO T-MOBILE!!!! I will be contacting the Better Business Bureau!!! What a joke of a company!! BEWARE!!!

I been in T-mobile for 8 years and I always have been happy with their customer service and the service that they provided but in the last 3 months is been the worst company I deal with. Tonight I call about 2 iPads that I order for 2 of my employees 2 week ago and that I should've received 5 day ago. To start I wait 55 minutes to speak to a representative then they transfer me to a business representative and I wait another 25 minutes, then I spoke to this very nice representative for almost 40 minutes and she couldn't tell me where my iPads that I already paid half of the cost were.

T-Mobile must not need my business. The two hour wait time for customer service tells me they have way more on their plate that they could ever possibly eat. They appear to be corporate gluttons. Sell, sell, sell, but no customer service. You would think nothing could be worse than a two hour wait for customer service, but then you add on the worst hold music of any global corporation and it truly is a MISERABLE experience.

This is one of the worst customer service support ever, they have made me wait 1.40 hr to answer a question. Then the representative ended the line in the name of transferring to other department. Sucks.

New Customer - Transferred from another provider. Back in October I initially wrote a review that the T-Mobile location on Call Blvd, Wichita Falls was great and assisted with the transfer of my service. We went to the store as we had terrible issues with the phone "Customer Service". Should have seen that as a sign...Two months later, my "5" stars is a ZERO! In November they removed the promo from my phone as they stated it was damaged when it was received. Interesting enough, the T-Mobile store handled my phone to transfer my data and packaged it up so all I had to do was mail it. So not sure where and how the "damage" happened.

It’s been already 2 weeks in a row that I have been trying to communicate with an agent by phone or chat, they get back to you around 40 mins after. I am not sure what is happening here, but so far, no luck.

We switched to T-Mobile about six months ago. During that time, NOT ONE MONTH has our bill been correct. We have had to call literally every single month, often on hold for HOURS, to get ahold of someone. After going in circles and having to re-explain the issues EVERY, SINGLE TIME, they claim that it's handled. Then we see our bill, and it's messed up even more. Right now we're being charged $20 more than we should be after another incorrect fix. This is completely ridiculous and we're not paying for more than we should be. The way it has been handled so far is ludicrous and the worst customer experience we've ever had. Do NOT switch to T-Mobile!

I walked in stressed and pissed. I am a legacy account. 36 years with Sprint. My old phone crashed. So happy that I not only a new phone but Thomas was professional, kind, and asked for help when needed. Great service!

I called yesterday because my iChat wasn’t working. After talking for 2 hours with customer service trying to figure out why it was happening… customer service disconnected my phone line but didn’t know how to restart it. Customer service told me she didn’t know how to fix it.

Could not be worse. Takes 5-10 minutes to send pics. Often fails completely. Internet searches are so long and time-consuming you give up. Internet sucks on the road (and at home) but mostly unavailable on the road. WORST SERVICE POSSIBLE. I miss my 3g service. It was 10 times faster and way more user-friendly.

Tabatha then Jo Jo saved the day! We got the $1,000.00 that was promised! Love T-Mobile customer service now!!! My phone IMEI number was input wrong!

I placed an order with T-Mobile on black Friday 2021 switching 4 lines from Verizon. It's so frustrating that none of T-Mobile customer service is able to pull my order. What a ** customer service that they are unable to support customers switching their carriers. Secondly, I was having T-Mobile service about 10 years ago. My account is still showing active with T-Mobile besides having no business with them. Stay away from T-Mobile if want to avoid headache.

The employees and manager at 11035 Lavender Hill Dr Ste 190 Las Vegas, NV 89135 have zero empathy and compassion for customers and treat you like actual garbage. In the span of a week my phone had been stolen, my husband had been incapacitated with appendicitis, and I was left to look after my 16 month old. After 3 days with no phone, I went to this location to activate my new iPhone 13. I arrived at 6:30 pm on Monday December 6th. I waited patiently and quietly for 2 hours, careful not to bother any of the employees. At 8pm, they locked the doors and said nothing. At 8:30 - pm I was next in line. At that time, I could hear my 16 month old had woken up and was crying in the car. My husband was with her, but couldn't pick her up because he had just had surgery. I went to the car, parked outside the store to get her and come back in for my turn.

BUYER BEWARE!!! Upgraded my phone with a promotion. T-Mobile did not honor the promotion and pulled a bait and switch. Called customer service 5x and they all promised to fix it. Then on the final call they told me they would not honor it and hung up on me. I have been with Sprint for 13 years, but ditching this T-Mobile garbage.

Phone glitches, can't get MSNBC during prime hours. Constantly stopping during normal use. Spent hours with customer support, told to go to store. Guy at store didn't touch phone. Said nothing to do about it. I was told I'd be getting new phone, now company is betraying me. I want a refund.

I bought both AppleCare plus and Assurone insurance from T Mobile when I purchased My iPhone for the sole reason that if my phone went down I could immediately be able to get a replacement or repair immediately. I have a business account on them and rely immensely on my my phone to work to speak with customers, contractors, and employees. When I don't have a phone, I can not conduct my business.

Called customer service at 6:30a.nm. to transfer from Sprint to T-Mobile. Here it is 2:05p.m. and still nothing. 8 hours to transfer a phone is ** ME OUTRAGEOUS. I WILL NEVER EVER RECOMMEND TRANSFERRING. FOR REAL 8 HOURS.

I was originally a Sprint customer. I recently qualified for an upgrade for 2 of my devices and decide to upgrade to the iPhone 13. After receiving the new devices, I was unable to activate one of the phones. Following more than 6 hours in total talking with inept 'technical' staff, they were unable to activate the phone, likely due to a 'bug' in their system and decided to blame it on a faulty Apple device. They decided to send me a new iPhone 13, which, not surprisingly, they were still unable to activate! As I was getting nowhere with their technical department, I finally decided to cancel the upgrade and will likely move to another service provider that hopefully has better systems in place.

I went to a T-mobile store and inquired about switching from AT&T to T-Mobile. I was very specific with the T-Mobile Associate that I wanted to move 6 lines from AT&T to T-mobile and trade in 6 iPhone 10X for 6 iPhone 13’s. The T-Mobile Associate told me they could make the transaction. The first 4 transactions went smoothly but when we tried to trade-in the 5th and 6th iPhones the transaction would not go through. The T-Mobile Associate told me it was a glitch in the system. After trying for an hour, they told me to go home and call Customer Service and they could complete the transaction. They told me I’d have to pay for the two phones upfront but I’d be reimbursed on my phone bill over 30 months.

We switched to T-Mobile in July (2021). We were promised the same 50% rate for life, a discount if we did auto-pay, and that if we traded in our phones and stayed with T-Mobile for 2 years that the phones would be free!. The first 2 I had to fight for, and they honored, but only 1 of the phones is being honored for the promised promotion. The other we are being charged for. I have called, been to the office, and have tried to have them honor their promises. They say we are getting all of the discounts we are entitled to.

With the merge from Sprint to Tmobile, the whole experience has gone from bad to worse, with end result dropping T-mobile and going with Verizon. With Sprint, we had no issues with service or additional expense with upgrades - until we were merged with Tmobile. Once merged, service was horrible and cost for upgrades for each line (4 lines) was minimum of $250 each! I've never had to pay to upgrade with Sprint. Even after speaking with a manager, they were unwilling to work with us. Now, with Verizon, no down payment for phones, and looking forward to great coverage.

I called customer service by calling 611 several times, very long wait time. Today I stopped by the store on 135th, Overland Park to talk to someone. The associate was abrupt and told me the wait time is 400 min. I thought he is joking. I received text that the wait time is 337 minutes. I am very upset and disappointed and regret the switch from my former carrier. T-mobile brags about its strong signal, I do not have it in my house.

I want to thank to Felix for the excellent customer service. He has the experience to find your account and resolve any problems. He tries to solve you instantly. He knows his work very well. Tmobile must has more technician like Felix.

Our 4G phones stopped working on TMobile's network so they offered us "free" 5G phones. Turns out phones are not "free". First, they automatically signed lines up for 360 at cost of $30/month/line; able to cancel that only to learn T-Mobile placed Equipment Installment Plan, which costs $4/mo/line. Don't believe anything they tell you about "free" phones & having to have 5G phones. Still lousy cell service whether 5G or 4G. BTW Was T-Mobile customer for several years; no more...

Several years back I gave T-mobile a bad review. I must admit they have come a very long way since then. It was very frustrating back then for my internet never worked when I needed it to most!!! While traveling or even traveling around Houston. One would have expected NOT to have that problem. So it is all fair I re-evaluate them. I am so proud of T-mobile and stuck it out and glad I did!!! All consumers need to be careful with all phone companies…. I learned from trying to switch!!!! T mobile is the lesser evil by far!!!! Just make sure with phone and cable companies you DO NOT trust their employee’s words. Read All the print!!! It is your credit they don’t mind screwing up if they (Verizon) lie and you trust them…. And nobody holds them accountable for their lies.

TMobile has been overcharging me for 6 months before I caught them doing it. Then 2 weeks on the phone, and still not corrected fully. They took a nearly new phone from me as a promotion and gave me full credit towards a Samsung s21. Then after one month, without saying a word, dropped the promotion, kept the phone and changed my bill from 50 a month to 83 a month. Now that I've noticed it, they're giving me the run-around on the phone. DO NOT TRUST TMOBILE. I see lots of people complaining of the same thing.

I have been a happy Sprint customer for several years however; T-Mobile customer service is terrible. I tried the online chat and got a service person named Aamena M who was clueless. Then I tried calling the customer service number two different times and could not understand the customer service representative either time. I guess they outsource to another country which is OK but I wish they had their representatives take an English speaking test first as it is now I could not communicate with anyone and I still have the same problem after over an hour on the phone and chat.

First I had nothing but issues. I paid on a phone for 2 years and when it was finally paid off they kept locking my phone. I had to waste time on numerous occasions to get it unlocked. I then had a bad battery and T-Mobile sent me to Best Buy to repair battery. They broke my phone and Apple replaced it for free. I then decided I am done with T-Mobile and their service. I went online and again my phone was locked. I was done. I called and asked when my billing date was and when should I cancel to leave me with no bill from T-Mobile. I was told by the 15th of the next month will leave me with a zero balance. I cancelled on the 12th just in case and was told it was going to cost me three dollars to cancel before the end of my billing cycle. I had my service disconnected. Well so I thought. I get text messages a few weeks later that my account was suspended because of non payment. I then called again.

They cheat you by charging you too much money, please never trade in a phone and never use T-Mobile "promotions". You pay double. It is hard to believe they are doing that. WHAT A SHAME!!! Totally disrespectful.

After replacing 2 devices, having the item for 3+ Months, and spending over 11 hours on the phone with T-MOBILE, broken promises on return calls, my device still doesn’t work. I’ve unplugged, purchased more data, let it die, drive for 15 minutes, call in, pay deductibles and still no resolution. Now I'm being told that my new iPhone 13 that I also got from T-Mobile causes security issues so I need to change the WiFi security settings. But, in order to do this I have to connect to the WiFi on the SyncUP. The crazy part is that I tried to connect today with my MS SURFACE GO and it still doesn’t connect to the admin page. T-Mobile doesn’t even have the ability to manage it from the backend. Why sell what you can’t manage or support? This type of service is why I left T-Mobile the first time!!!

I live in Sunny South Florida with the metro area of about 9 million people. Regardless of where I am in the metro area it's very hard to get good service with T-Mobile downloads take forever. When I do finally get service wherever I am I have to try and get Wi-Fi because there's Network absolutely sucks. Additionally, when you call customer service you have to sit on hold from anywhere from 25 to 30 minutes just to talk to an individual. This is unconscionable terrible customer service. There are so many people who need jobs. They've spend billions of dollars acquiring Sprint but they won't invest in money to keep the existing customers they have. I would tell you don't go to this company. If they were the last one on earth use a old cup with a string before you use T-Mobile!!!

I was with T-Mobile for over 10 years and it seems like even though I was able to move to a different cell phone provider they still try to get money from me an yway they can! I have a signal booster from T-Mobile which I am willing to return.. I forgot I even had the device since I haven’t used it since 2011 but yet they charge me over $300 for some worthless piece of equipment. I would like to send this equipment back and have this removed from my collections account.

On Sep. 23rd, I went to my local T-Mobile to upgrade my phone to the Samsung Galaxy Z Fold 3. 512G. This is my experience.... My local T-Mobile store had a promo to upgrade from my Note 10+ to the Z fold 3 for a $1000 trade in. GREAT DEAL!!! I had to pay off my Note 10+ which was $116. I also had to upgrade my line to Unlimited Plus, $10 more monthly. I also paid $30 to upgrade, and $235 for taxes on the new phone. I paid just south of $400 after all was said and done. I have a receipt that they emailed me that proves it. I left with an installment agreement in place and a delivery date of 3-4 weeks.

I have been a Sprint Client for 8 years... But the merge of this companies has been a disaster. A basic upgrade on your line for a new mobile can take up to 5 days. And (if you go to a store in person the waiting time can be 2-3 hours). On Sun Oct 31, 2021 (time 88 minutes, NO SOLUTION). Nov 7, 2021 the time on a phone call to T-Mobile has been 71 minutes and holding... THIS IS A JOKE!!

After 20 some odd yrs with Sprint, I now have to buy 2 new phones plus pay an activation fee for both!! What happened to loyalty? Plus, the protective covers don't fit the new phones! I would understand if I was a new customer, but to buy out a company and make existing customers to upgrade is truly disgusting!

I tried their service 15 years ago and it was horrible but with all of the Hype, I tried them again. I just don’t know how they get away with all of the false advertising. Anyplace in upstate NY the service is horrible. If you do get through to anybody you get dropped or text take forever to go through!!!

Terrible customer service for the business side. The people migrating companies over from Sprint have absolutely no Idea how to do their jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

If you need to speak with customer service or log into your account don’t bother. I just waited on the phone for 2 1/2 hours, spoke to 3 different people all who have No up on me, while placing me on hold.