T-Mobile Reviews

Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them. Asked what the value of my trade in devices came in at. At this point the lies unraveled.

Signed up for 3 months free try our service, once sim arrived...1 hour with customer service who COULD NOT get the card to work with my unlocked phone, said I must go into a store...what is the point of that? I threw it away and went back to Verizon. Now, they are trying to hit my bank account for 185.00 dollars as well as threatening my credit. When I contact customer service they say they must verify the account in order to stop and clear it up? I have to go into a store to do this? RIDICULOUS.

Just want to thank Chris **, retail store manager, at the Tanforan Mall T-Mobile store for being very patience and helpful in explaining some of the features of the Samsung smart phone to me. It is very nice and refreshing to have good customer services.

They use something called a dynamic IP address. That means when Youtubetv asked me to verify my location, the verification failed. The result of that was that I could no longer get my local tv stations. They said the same would be true if I tried to use Hulu! I am subsequently canceling my T-Mobile account.

T-Mobile Representative lied about several things just to get the sale. Free cell phone and no contract. The cell phone is only free if you stay with the company for 2 years. If you leave before 2 years then you owe for the free phone. Mastercard to bring your own number. They did not specify virtual card. Told you can you the Mastercard to pay your 1st cell phone bill. That you will receive your rebate in 21 days. But in reality it is a virtual card and receiving it in 21 days is a joke.

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). My young daughter is on another continent alone and was left with no cell service, creating a safety issue. Further, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE!

Got an internet hotspot delivered on a trial basis. Device did not work well in my area. Called T-Mobile and received authorization to return the device. Was told there would be NO CHARGE associated with the trial. Received an email from T-Mobile saying the device was received. Then proceeded to get bills sent every month in which the charges were not specified. Tried speaking to customer service reps. Made about a dozen calls over a three month period. Not one rep was helpful despite 30 minute calls explaining my situation. Finally sent to a collection agency who were able to rectify the situation. T-Mobile customer service is awful. One of the worst. Will never consider a T-Mobile product based on my experience.

Bought a phone at T Mobile. Could not get it ported and returned it the next day. They told me I had 14 days to return phone for full refund. But when returned I was charged an extra restock fee. And no refund on phone. Out $110 on this fiasco. Went to 2 different stores and called corporate. Got nowhere.

I had to everywhere possible to post a review. Somewhere I could bring awareness. T-Mobile charged my ex husband for a device after it was paid off. We left TMobile to Verizon. Then when I moved to a different city, I got T-Mobile again with family to save on the bill. Well, let me say, I got a phone. Then I upgraded two years after my phone was paid off. I went to the store turned in my old phone and with a promotion I was getting a new OnePlus10 Pro free. Well, within three months I see two installment payments on my account, 1 for my old phone "I had turned in" and another $1,000+ for the new OnePlus10 Pro "I got free".

Nice techs want to reset the phone over and over again. The T-Mobile tower equipment has been down for 5 days. Very dangerous as we are in the country. Verizon is doing fine. I believe both companies use the same tower. Will switch to Verizon.

Signed up for 100Mbs T-Mobile Home Internet service. For a YEAR I received 25-35Mbs, which was sufficient for my needs. On March 21, 2023, T-Mobile "upgraded" their local, Sebring, FL, cell tower, and now I get between 2 and 5Mbs, with frequent "No Service" periods. Phone calls drop, computer frequently disconnected from the Network, and TV buffers with frequently disconnects. By far, the WORST internet service I've ever seen. Make a sandwich and a cup of coffee before calling Customer Service, and be prepared to speak with someone in India who needs a couple more years of English Language instruction. T-Mobile has gone all the way back to Sprint!

I was a customer for 7 years, never missed a payment. When I switched to AT&T, I paid up my balance in full and moved. 3 months later I see a derogatory mark on my credit report from t-mobile. I call and they refuse to give me any information whatsoever and tell me I have to speak to the collections company that they sold my debt to. I HAD NO DEBT! Never use T-mobile!

While their people are very nice when speaking to, I have tried many times to resolve the issue. The person who initially sold me the plan told me I qualified for a 200 per line credit on the plan and even sent me the code for the offer. After submitting the credit, I got rejected as the plan was not qualified. I explained this to them on a follow up call, and was told they would submit to supervisors and re-submit the request. Followed up again and was told I didn't wait the required 8 weeks. When talking to them today, I'm told they won't resolve and that I have to wait longer and only answer is to move me to more expensive plan. Then re-submit and wait longer. Disconnecting service..

This company took my money sent me 3 iPhones and switched my account from Sprint to T-Mobile and to T-Mobile again. Never switched my phones over. So now they are In collections and the phones will be unable to use. Scammers.

We are switching back immediately. They lied from the start. Everything has been complicated. Couldn't transfer our phones. Wouldn't pay off our bill as promised. Then offered us free phones but you have to pay almost 200 per phone. Pretty much just kept lying. Definitely a horrible experience.

The East Boston, MA store is horrible and T-Mobile customer service is horrible too. I was transferring over from another carrier so I decided to stop by a store and do it. A few weeks later, I called to see why I hadn't received my phones yet and was told the woman at the store didn't know what she was doing. My order was for two lines and she had suspended one line and never attached the trade-in to the other so they had to redo the order. After more than an hour on the phone, they lied to me and said not to worry, I would get the same promotions because it wasn't my fault but a phone that was supposed to be free, I ended up paying some for it. When I called they acted like I should be happy to pay the amount because it was discounted. Beware T-mobile and their customer service lies and the woman with the long nails in the East Boston, MA store. I wish I had stayed with Verizon.

I was scammed by a sales rep to purchase a device from this scamming company, telling me that all calls are recorded when the call first answered but when I mentioned I was scammed by a sales rep, now calls are not recorded anymore. Sales agent promised me that I'll receive my money back in the form of a prepaid card sent physically or virtually by email.. Kept telling me "It's like you're receiving your money right back anyways, so it's really like you're not sending that much money" then tell me no one told me that (when the call was recorded) after I made the purchase and sent my trade in device now they're telling me that I can return the new device I purchased and get a refund but can't get my trade in device back, but they want to keep MY money for the trade in for me for a future purchase, like I really want to do business with them again.

Just signed up for the T-Mobile package of Mobile phone, apple smartwatch, and internet. First went to store because cable on internet could not plug in. Was told that it was a charger and just plug it in. I knew that. When he finally looked at it, the plug was broken. Went back next day because people could not call me on my phone. After one hour they realized that they had never changed me over to T-Mobile from Verizon. Went back next day because my Smartwatch wasn't connecting. After another hour, They realized that they had not forwarded my phone number from my phone to my watch. Still did not work the next day. Called customer service and she realized that they had set up 2 accounts for me and my devices were on 2 separate accounts and not connected to each other. They had also messed up the billing, which she corrected.

A couple weeks after buying a new phone I stopped receiving texts. I called T-mobile. They did a ticket and said they would call me in two days. I hadn't received a call, so I went to the T-mobile store but they couldn't do anything. They said I needed to wait for T-mobile to call. T-mobile finally called me Friday at 4:00pm and said they were still working on the issue and that I would have to wait for Monday for someone to call me. It shouldn't take 6 days to start receiving text messages.

I recently tried Tmobile and cancelled in 4 days. Now they want a whole month's payment, which by the way is a lot higher than what I was told. Was on hold 25 minutes for them to tell me I had to pay the whole month. I am not paying it and told them so.

On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday. I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back. On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may look want to look into a different carrier.

Customer service representative blatantly lied just to get a sale. Everything she told me was not true. I was out money and no phone. I was specifically told I could bring my phone over to T-Mobile and that T-Mobile would pay off my phone. And that I would receive a new SIM card in the mail in a couple days. And once I receive my new SIM card to call customer service back to have the phones transferred over and that the process was very easy. And was also told that I just needed to take my bill with my current provider to my local T-Mobile store so they could get the information needed in order for T-Mobile to issue payment to payoff my phones. Absolutely everything this woman said was a lie.

My deceased mother had T-MOBILE service for over 20 years, I also had a line on the same account. Although I paid the primary account holder in full for the device T-Mobile refused to issue a pin to unlock the device for use with another carrier. Although the primary account holder has been deceased for 2 months T-MOBILE states "the primary account holder needs to call in to reset the pin". I paid for my device in full, am I expected to pay double? It is not my fault she wanted to pay in payments instead of paying the whole amount up front. T-Mobile is a horrible company who won't even take care of the accounts of customers that stayed with the company for 20+ years. Why would they take care of yours? T-Mobile is a horrible company. Beware.

Updated on 03/11/2023: I don't like pointing out people for what they say but I was at the store the other day to resolve a problem & the lady who sold us our contract said she couldn't help us anymore & when I said I had sent a report to you she just smiled & said big deal. The store we dealt with is at the Giant on Spring Garden St.. So there you have it.

In November of 2022, I transferred my service to another carrier and didn't have the time to call them and cancel the family. I called T-Mobile the next month, December, to cancel the family plan plus requested for a refund for the remaining of days we didn't use. The T-Mobile representative happily told me the family plan has been cancelled AND the refund has been processed. I was refunded. In January, I received an e-bill for December month, and realized they haven't cancelled my service. I reached out to T-Mobile representative again and asked for the refund and cancel the family plan. Again, they happily refunded me and stated that they have cancelled my family plan. The family plan is finally cancelled.

Bills been incorrect for over a year!!!! My bill has been wrong since December 12, 2021. That’s right. Over a year and I have to reach out to them each month to fix it, and they keep promising me that it’s fixed and every month it’s not, I tried to leave and they said I would have to pay what left on the phones even though we did the trade in a qualifying phone get one on them…. And worse I said they can even have the phones back and they said I can’t do that either so I’m stuck with them…. And when I told them I’m getting a lawyer that I have all the text chains they locked my mobile app so not I don’t have any of the messages…. I can’t believe a company can do this and get away with it.

After me going to the store and following up with a phone call canceling my account T-Mobile took advantage of the autopay previously set up. Now after four months I found out that they've been pulling money out of my account without my approval, perdition nor contract to back it up. Talking to them has been a waste of time. I went to my bank to recover my money and now T-Mobile is threatening me to report me to credit bureau damaging my almost perfect credit score history that has taken me years to build.

My mom passed away a few weeks ago, and I called T-Mobile to close her account and return phone. They told me to keep the phone at no cost to me and do whatever I wanted with it. I should have known that was too good to be true… I then tried to sell it to help pay for my parent’s headstone (my dad passed away seven months before), and it turns out it was locked by T-Mobile. I called them to unlock, and they said they couldn’t unlock it without me paying the remaining balance on the phone (over $600)…exactly what they said I wouldn’t have to do!

I have had no connection to network and been unable to use my phone so many times I've lost count. This last time was when I was on a 911 call and needed to call back to update the police on a situation IN MY HOUSE that was volatile. I could not call out. Thank God it ended ok but what if it hadn't? I also had no connectivity trying to navigate in airports during the Great Southwest Debacle of 2022 which was very frustrating. Everyone around me will have service and I won't on a regular basis. Switching to ATT because I need to be able to call 911 when I have an emergency. I went into my account to get the transfer pin and found a notice that they had been hacked over the course of a year. DONE.

C/S **. She took almost 45 minutes with me on 02/23/2023. I had problems with my phone, not T-Mobile Service, which she rectified and also helped me to get a better plan with T-Mobile for my wife and I. She also updated my iOS and put a new chip in my phone because mine was so old and not functioning properly. With all my questions, she never lost her patience nor her integrity. Great employee!!!!

Have had bad internet service from day one. Called and complained about when first changed to them. Their expert told me just too many people in my town was T-Mobile customers is why I have bad service. Live in a town with population of around 45000.

We have been customers with T-mobile/Sprint, prior being Nextel and other providers in succession for nearly 30 years. We have also been able in the past to reconcile issues with the provider. This is not the case now, as after apx. a week, almost all calls for technical support for the current issue have been routed to call centers in the Philippines. This is an issue due to both cultural, as well as language barriers. There is no option to speak with onshore technical support, nor does there seem to be any method of escalating a support call to a higher tier of support.

I am a first time user of T Mobile service. I was tricked into a plan by the store representative who promised that my plan covered a completely free phone, low cost for each month, $400 rebate in 60 days. Then starting from the first month, my plan was changed to completely different one. I have to pay much higher and there is no rebate. I have made 6 to 7 calls and visited the store. T-Mobile does not care. I am appalled that T mobile is such a dishonest company. I do not recommend the company and its service.

Have been a customer with T-Mobile for almost 3 years. I came into your store on Saturday, February 18, 2023 between the hours of 3pm - 5pm at the Chartley location in Reisterstown, Maryland. I was verbally attacked and assaulted by the store's manager. Locked in the store and then kicked out the store by the store's manager because I requested assistance for another employee to help me because while the store's manager was assisting me he kept nodding off during the entire conversation with manager Kenyan **.

Caution! Beware! T-Mobile is operating a certified scam program. Do not give them any credit card information. Their 5g network does not work if you're not within 50 ft of a broadband tower. I've had two of their router modem units and trying to return them is a complete nightmare from hell. When contacting them they'll make sure they cannot bring up your account in all forms or fashion. And in getting return labels it took over 2 weeks and only one of two was sent. Their whole customer service staff are extremely incompetent or incapable of answering questions. The few who do have a brain will steer you to a local t-mobile outlet only to find out they don't want to deal with you and will tell you so. T- mobile will keep billing you excessively even after the equipment has been shipped and returned... It's a total scam to raid your bank account or credit card!!!

This store refused to take my phone trade-in after an online upgrade. T-Mobile customer service instructed to drop off the old phone at any store and the staff here refused and said to just mail it. Lazy...

Stay far far away from this company! They are a complete nightmare to deal with. They promise the world, but don't deliver, and when you call back in nobody knows anything about it. I'm wasted about 45 hours of my time, and I'm still fighting! And once they have your credit card, they can bill whatever they want and you can't get the charges reversed. Even managers won't fix your problem, but waste more of your time keeping you on the phone telling you what great service you have. I'm not going into detail because it's been one problem after another, and it just keeps going on. At this point I just want out!

I have had Sprint without issue for many years. Unfortunately, T Mobile purchased Sprint and it has been nothing but problems. My phone service is so bad that on 1/14/23 I purchased a new phone hoping that would fix the problems. Went to the T Mobile in Queen Creek, AZ. Upon purchasing the phone, I was told I would receive a $400 trade-in on my phone. What they didn't tell me was you only get $105 and the rest will be spread out over 2 yrs. If you go to another carrier you lose it. Next, when I was purchasing the phone, I was asked if I wanted phone insurance and I said NO a couple of times. He keep pushing it. Well he added it!! I have spent almost 3 hours this morning trying to get it removed and a refund.

I’ve had T-Mobile for 4 years and for the first 2 I never had a problem till I got a phone for free. Ever since I had the worst experience every month calling and asking about why is my bill so high. I’m done with them. They are the worst company. I’ve had Verizon and ATT and even though they are a little bit more expensive I never had a billing issue with them. T-mobile is honestly the worst. Customer service just lies to you and they change your plan to get your bill lower but then it changes the next month. Don’t be fooled with their promotions. It’s NOT worth it.

I spoke with someone in customer service because my tablet stopped working and they told me that I was not being charged anything for my tablet. I rarely look at my bills because my bill pretty much stays the same at all times, however I did decide to look at it one day as I was reviewing my account because I was thinking about upgrading. I noticed the tablet was there as part of my current lines and I asked the rep at the time and they told me I was indeed being charged for the tablet. This tablet has not worked in about a year and I even purchased a new one this Christmas.

Have to constantly restart phone due to dropped calls or just stops sending and receiving except emergency #s. Just had approx 4 months switching. Worst service ever. Do not recommend this product at all. Spoke with others who experienced the same problem.

Several customer service calls, two customer service operators, still unable to set up new phone to be able to use. Horrible. Now will have to go into store, for the third time to be able to use phone.

While traveling abroad, I lost my iPhone 12 Pro and subsequently reported it lost to T-Mobile. Now, I am unable to access my T-Mobile account, as it requires 2FA, i.e. a text sent to my lost phone, in order to login. I called customer service and they were ZERO help. Had to explain twice that I could not receive a text message because I had lost my phone! I cannot order a new phone online, cannot conduct any business with T-Mobile digitally because of their faulty account login policies.

T-Mobile has terrible cell coverage, especially in the Southwest. We chose to employ our "cancel at anytime" term in our contract and they still charged us for the following month. We visited their store and called several times to clarify the overcharge and they couldn't answer our questions and concerns and refused to remedy the situation. Instead, they referred us to their credit agency and threatened our credit rating. We eventually won in arbitration and was awarded $1,000 for our hardship!

I had the worst experience with T-Mobile when I decided to switch from Metro PCS. In November 2022, I ordered 4 SIM cards online (family plan) worth $152.43. UPS claims they left the package with the cards in the lobby of the building in NYC. I immediately reported to T-Mobile I did not get the package on the day I was supposed to receive the package (according to the tracking number) and called a few times after that day. Every time I called T-Mobile customer service was extremely nice and guaranteed me they would refund me but they never did. A month later I still did not get a refund and instead I got a bill for the monthly service.

I have experience with Sprint and Verizon where I've been with each over the course of 20+ years. And I decided to make the switch to Tmobile last May because the promotion they were offering at the time to trade in my iPhone X and Samsung S20 which would give us a monthly bill of $140. That was my entire reason for leaving Verizon. The onboarding experience as a new customer was horrible, and unorganized. They failed to inform of steps in mailing in our phones, and I was promised by the customer service lady that she would keep our promotion on. Months later my bill grew to $290 per month. After 1 hour explaining the situation, I get transferred to a "manager" which I think is just a different person with no authority.

I had no issues until I tried to close my account. I had been with T-Mobile for a few years without incident. Then I found a great Black Friday deal and decided to switch to another service provider. Before I signed up for the new service, I called customer service and asked if I had any debt remaining on my phones. I was told I did not so I informed them that I would be porting three of my four lines to another service and the fourth line should be shut off at the end of the billing period (Nov 29th). I got my new phones and ported the numbers over without an issue but in the first week of December, I noticed that the phone line that I had asked to be shut off was still on. I called customer service and asked why it was still active. Customer service now told that there was no record of me asking for that line to be discontinued and it would be shut off on December 29th.

Constantly overcharged us and charged us for services we canceled. Our phones keep on saying we don't have a provider and all we can do is call 911. Customer service speaks a different language and no supervisor available. I have spent hours in their office without help.

This is the most underhanded, deceitful, dishonest, company I have spent my money with. The lies, the lies, the lies this company tells. I will try and make my experience short. I have been a Sprint customer since 2006. After the T-Mobile merger my phone line stopped working for months. They blamed it on everything from faulty chips to virus updates. My phone would not stay connected to a network. I lost business which I had recently started, With no phone operating service. They lied stated technical team would troubleshoot. That they would boost my signal in my area they claimed these things would fix the problem. Then the customer service reps were hanging up on me or keeping me on the phone for hours at a time transferring me from rep to another lying stating it was a supervisor on the line. This went on for months and to my frustration I had no service I tried switching from 5g to 2g anything to try and get my phone to connect to the network.

Worst cellphone company out there. They charged my credit card without my authorization over $600.00. They gave me a cellphone booster over 8 years ago that of course does not longer work. The booster is obsolete, discontinued and but just because I switched to ATT they charged my credit card without my authorization. Their customer center is in the Philippines and their employees will keep on the phone for hours without doing anything about it. They end their phone call by saying "I will escalate it to the back office." Which means they can do crap about it. Extremely frustrating and just to think I gave them my money for over 10 years!.

I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. Offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,

After T-Mobile allows AT&T to move the second phone and number iPhone 12, then tell me I owe nothing for the phone, months later it shows up on my bill with a payoff total. Over 300.00. The only time I actually attempted to pay it off instead of fight it the customer service person removed all the cards I have used to pay my bill with. These people are lost. I’m moving my number and will never use T-Mobile again.

I've been with Sprint for 19 years and now that they sold to the horrible T-mobile company I will leave and find another provider. None of the cell companies are great, Sprint was one of the best and T-mobile is the worst. Their customer service is horrible and incompetent and they charge you early so they can get an interest free loan and charge you a week before your bill is due. FTC should investigate them.

I hardly ever get service in Sun City Center, FL, but today takes the cake! I am disabled and tried calling & texting my husband several times, as this was an emergency, but he never got any of my messages until he was home. Their service in all honesty is just terrible, I’m switching carriers. Please, please, please don’t fall for their advertising and you’ll be much happier! I called their customer service and spoke with Joseph, he didn’t seem to know what he was doing and was of no help.

In Feb 2022 I purchased 2 sim cards from T-Mobile in an effort to switch over to their service. My current provider would now not allow. I informed TMobile. I also did not seek refund for money spent on sim cards. In November 2022, I found out that TMobile had been charging and had collected over $650.00 from my credit card. I informed TMobile. They refused to refund. I've since spent an abundance of time and effort to resolve. (3 months plus). I finally received a partial refund, which did not cover the illegal billing.

In early December I discovered that if I signed up for in home internet I could get it for $25/month, no strings attached. I travel to Texas in the winter and needed a dedicated internet service for my use instead of sharing it with others in the place I stay. I went online and spent over an hour getting it set up. Because I was getting ready to travel I had the box sent to another address I have where I was going to prep for the trip south. It showed up, I took it out of the box and nothing. It would not power up. I called an expert and that's where the 6 week circus began.

Very Bad customer service. They don't understand what the customer say. They just do what they have a list of steps. To port a number, I had to call more than 20 times. Whenever I call they put in a new request and don't use their brain. For same error, they request again and again. Brainless people.

T-Mobile unlock device policy are horrible. They force the customer to pay the entire phone to unlock it!!! Verizon Policy is more logical and decent by unlocking the device after 60 days!! I hate this especially I have other service with Verizon and need to use the dual sim option.

After speaking to 10-15 customer service associates, I still was told untruths. I was a customer for almost 8 years and the last few years have been ABSOLUTELY HORRIBLE! I made it a point to discuss all options and steps needed to ensure my account was going to be clear and I would not have any mishaps. It was wasted time as I was lied to by EVERYONE I spoke to the final 3 weeks. First, I had to call multiple times for resolution to one issue after another. I would be lied to by one CSR and told I was lied to by another CSR, only to be lied to by the next CSR.

First off my bills 700 plus a month. Been with them for 14 years. Added a new line Dec of 2021. Told them the new line was going to use the old lines phone. To be sure to transfer insurance over to the new line and cancel it on the older line. This never happened now they won't insure my phone that got switched to the new line. Meanwhile I paid for the insurance on the new FREE phone for the past year and they won't refund that $ either. They gave me the option of getting a phone for the $400 trade in allowance for my Galaxy s 20 ultra. Then said they would give me a 400$ credit on a new s22 phone. But not on the Ultra. So bottom line is the phone they want me to accept is crappier than the one I have that should be replaced. Will not recommend them to another person!!!

Home internet has been trash from the very beginning. I've called in numerous times getting minimal support or resolution. Every time I call in and speak with a representative they have bad attitudes and pretend to be supervisors when asked to escalate the call. For the last 2 months my phone service has been equally if not worse than the home internet. Again when I call in customer service representatives refuse to transfer the call to a supervisor. When asked for the number to corporate I'm told there is no number to contact them. I'm ready to switch service not only because the service has been horrendous but so have the reps that I've spoken to. I don't wish this on my worst enemy.

Called T-mobile regarding a phone pricing plan. The first rep I could not understand his English. The second rep was not listening to my question. I simply asked if my phone plan could be switched to the promotional plan. A cheaper price. Both put me on hold to check. I asked - If you're T-mobile customer service shouldn't you already know the company's product and services. They could not answer my simple question and put me on hold again to check. Terrible customer service. Switching to Spectrum. At least they speak English and I can understand what is being said.

Our calls fail frequently. Often, when I try to call someone, the phone won’t dial out. People try to call me, but it goes straight to voicemail, and my phone doesn’t show I received a call until I get a voicemail notification. Texts won’t send, then when I try again, the person gets duplicate texts. The internet won’t connect and the employee told us we had to turn the box off every night before we go to bed! That’s garbage! My *free phone* upgrade cost me over $150! This company is a scam!

Ok today I went to my local T-Mobile store that I have always gone to and have been a customer at for over 10 years+ to see how much I would have to pay on tax for the iphone 14pro max because they are constantly try to give me ** free lol. Well nothing's free we all know that but anyways I go in there, the employee takes the phone number, then makes me go get my ID just for a price and I even asked her I need a ID just for a price so I run home, grab the ID, get back to the store, I go to another employee because I'm not dealing with the last one lol so doesn't even ask for an ID so waste of gas and time but we are past that by now.

I was sold two Flip-4 android phones and was told we would get a $400 credit for each of our S8 Samsungs. After it was processed we calculated they only gave us $200 credit per S8. THEY LIED - and T-Mobile will not fix the problem. Also, I can't switch back to Verizon without paying the extra $200 per phone. We noticed the same phone was available on Amazon for $400 less per phone. Verizon took 24 years to scam me, T-Mobile took just 24 days to scam me. DO NOT BUY YOUR PHONES FROM T-MOBILE, ESPECIALLY IN OSSINING NY. I'm going back to Verizon ASAP!

On October 24th 2022 I went into T Mobile store at 9512 Dorchester rd St Summerville SC. Spoke to Devon about a promotion I traded my Samsung flip 3 in and was told I would get $800.00 for it. I was trading it in on a Samsung Fold z4. It was $1800.00 so I paid $810.44. I went to the store to get what I was told that should have been a credit for $800.00 and I have never received my credit. I was told they would expedite it to give it 72 hrs. I waited 3 weeks. Nothing happened. So I called T mobile. They told me the same thing! Over and over.. To now three months still nothing has been done! T-Mobile Has spoken to Devon. He told them Yes it was a promotion and I am owed the $800.00 and still nothing. It isn't a hard if just give me what I was told.

Been a loyal customer for 9 years and referred 3 friends over the years - trying to change carriers for cell phone, while still keeping the additional line for the watch, but haven't been able to get a resolution or even a clear answer for 4 days. Hours spent talking to people in some far away call center who have me repeat the same thing each time. 3 times transferred to the tech support team who assured me that the phone will be unlocked after 24 hrs provisional period. So disappointed.

Longtime customer of T-Mobile, always had good service and customer service and always paid my bills on time. However, I’d noticed the reception/service decline over the last several years and after moving back to the west coast finally decided to switch to AT&T, who provides mobile service for my new employer. The reception was so lousy in my new city, Portland, OR with T-Mobile that I constantly had dropped calls and complaints from people that the connection was poor. Upon moving, I had also forgotten to return the signal booster (that never really worked anyway) I’d gotten 4 years ago and out of the blue got a threatening letter/bill for $300. I called immediately and they told me I’d have time (at least a week) to find my booster (located in one of my many moving boxes in storage) and return to the store.

I have a commercial account with T- Mobile 6 plus lines and a few months ago T-Mobile had a promotion to buy an Apple 13 phone and if you add a second line, you'll get a FREE iPhone 13 for free after activation that will reflect in 24 monthly credit installments on the bill. Well after over 6 months requesting my credit, they still have not issue this credit. The funny part is that every time I called, 3rd time now they always apologize for the " Mistake" but never issue the refund. At this point I'm considering moving my account to another carrier. I do not recommend T- Mobile for your commercial phone needs or TRUST their false advertising and promotions.

We upgraded our plan and were told we were eligible for up to 1000 dollar trade-in credit on new phones. I had a credit card ready to take advantage of the offer but the agent said, no, wait until December 12th. I called in on the 12th and was told we lost out (the offer is over) - the plan was updated on the first call but when I returned the call on the 12th, no 1000 credit anymore! Everything is documented and still T-Mobile will not honor the offer.

I went to T-mobile after Verizon kept raising my bill. The salesperson had one goal, to sell me as much crap as she could before I could get off the phone whether I wanted it or not! All I wanted was a phone I could use at home and surrounding area. She insisted I needed a fancy case, I said no, but it's free. She insisted I needed the ugliest watch ever made, I said no, but it's free. This was my first experience.

During an hour and forty minute conversation with customer care to remove one phone from phone plan and add a new phone, I got hung up on by a representative, got continuously placed on hold, and problem didn't get resolved!

I have contacted T-Mobile several times to address a billing issue and I keep getting nowhere. The T-Mobile store I have been dealing with was helping me out but now the store manager is no longer working there so I am back to square one. My account has a buy 2 pay for 1 offer where we pay $26.33 for an iPhone 13 and the other iPhone 13 on my account is supposed to be at no charge. Although the online account reflects the offer, every time the bill comes out I am getting charged in full for both phones. Each time the store manager called Customer Service they would tell him they resolved the issue and I should be able to see the credit but the bill comes out with the full charge.

Spent half an hour on the phone today with a rep who assured me I could could get an new phone and $700 off a 2nd even though I'm a current customer. Sent me a text confirming but only said I am eligible for BOGO. On the phone she told me my current plan is all I need. Called a store and they never heard of this, as an existing customer, I have to add a line. I've been a T-Mobile customer for at least 20 years and every deal they have it's only for new customers. They could care less about the people who have supported them for years. Shame, but they are no different than any other phone company.

We have been T-Mobile customers for about 3 years now and each time we have something added or changed, there is some sort of lies told by the sales person and they add extra things to the bill without explaining, only saying this time that "there is a $15 increase in the plan" and not telling us that it was actually to PURCHASE WIFI on planes!

For two weeks I was trying to open new lines with Tmobile, and everytime I got lied to. First I made a trade in deal and buying out of contract deals to find out the representative never activated account. Called again and next person reopened account with same deals as per him. Few days later I called for update on the phones and asked about my monthly billing and was told $100 dollars more than I was told. Come to find out the second representative that reopened account added insurance and some accessories that we never even spoke about it. He just added on his own, good thing I called. Third representative claimed she fixed the problem and removed the mistake his colleague made. She also said that phones are shipped and not to call back tmobile as she will call me on Friday the day my phone should arrive. Of course she never did.

I was a customer that thought that I would never switch but after multiple requests over many months trying to get a lower rate and seeing offers on the TV to no avail. Finally I decided to take my services elsewhere. Where it seemed like they valued me as an individual. I disconnected my service with T-Mobile on July 8, my billing cycle ended July 4th and in September T-Mobile sent me a bill for almost $280 even though my bill was on automatic payments. When I called to request why I had the bill the care team agent replied that it was for June and July's bill. I explained the process of me leaving and even stated that there may be a bill but should only be for 4 days. He stated "Yes, possibly maybe for 4 days, but he was sending it up to another team because he didn't see why I would even have the 4 days."

My father who is on my plan took home their equipment to test our their wireless network. He returned it the next day to the store. I wasn't ware of this, and have been charged $50 for the past four months. Once I realized I was being charged for a service that was not being used, I called for a credit. They can only credit for 1 month, and the other $150 they are keeping. They are not able to go back those additional months to credit. I have been with them for 7 years and I told them if they cannot credit me the money that they took, I was canceling my service with them today. They didn't seem to care at all. 7 years of loyalty doesn't mean anything to them so I will go somewhere else where it does. The rest of my family uses Verizon so I am joining in with them. The person I spoke to was Renea - **.

I changed banks, so had the change the auto payment, But I guess it didn't change fast enough for them and got charged another $7.00 and some change. I called them, but they didn't care, their wallets are full and am just a number in my opinion. They are fast to take whatever money they can from you. Service is poor here; I have to go outside in the cold to take a call or to call. So, they force you to go paperless billing so they can save thousands, force you to do auto-pay to lessen their workload and get faster payments, or they charge more, but soon as you miss that deadline their system is set up to take more of your money.

Sales clerk at a franchise store in Town and Country MO refused to provide service, specifically to set up and transfer data for a new phone because it was bought at Best Buy instead of T Mobile. We have been with T Mobile 12 + years and have paid nearly $20k in service fees. They have transferred other phones bought elsewhere over the years, including my husband's two days before (bought at Best Buy also) at the same T Mobile store, just a different clerk, with no questions. I questioned why the service was provided to my husband and not myself. No explanation was provided. I called the main corporate number. The clerk refused to give his name to the corporate office. The corporate office directed me to a corporately owned store in Sunset Hills, MO, where the excellent service was provided. Avoid the Town and Country, MO store and go to Sunset Hills, MO.

I was a customer for a few years until recently. Even switched to their internet service. No issues and always great customer service, UNTIL NOW! Internet service tanked and I had to switch. Customer service has gotten so bad that today alone I've been on hold for over 2 hours. Yesterday was horrible trying to explain the problem. On hold and speaking with customer service ate up some much time I'll never get back! T-Mobile is NOT recommended as a cell phone or internet carrier. So bad! Share and warn family and friends.

Do not use this company. They are the biggest Liars on Planet Earth. First of all if they mail you an advertisement it's all lies. They will do anything to try to steal your business from another cell phone company. The ad said I could get two phone lines for a certain amount of money. I talked to the rep on the phone and he charged my CC the activation fee of $35.00. Then told me he would mail me the Sim card. After receiving the sim card it would not activate because AT&T had to release my lines and I had to pay off my Iphone to get them to do that. To make a long story short the two phone lines were not what the guy told me. Only one line could received calls. The other line was text only. I canceled the service and disputed the $35.00. I then received many letters and calls from a collection agency. T-mobile are liars and scumbags. Do not do business with them.

I purchased a lake house in a remote section of Fl. Had spotty cell phone service. Suggested I try T-Mobile. Went to a T-Mobile store. Informed them of the lake house address and was told they had adequate service in that area. Dropped Verizon and signed up with T-Mobile for a internet hot spot and two lines. Needless to say the device was worse than Verizon's no service inside. And outside it was intermittent. Continued to test it on occasional trips to the location. After about a half dozen week ends of frustration gave up. Store said they could not offer a refund on the hot spot and I would have to talk to headquarters to cancel.

I recently switched to T-Mobile and the customer service rep that sold the plan told me that I would get a $200 gift card for switching to T-Mobile, and he gave me the code to enter for the promotion. I checked on my submission and it was denied. I called and it turns out that the plan I have is not eligible, so they put you on with another rep who tries to get you to go to a more expensive plan so that you are eligible. They apologize, it was a mistake but clearly this is how they are trained. What they didn't know is that my friend who is sight impaired signed up as well, but it was all on speaker so I could help and he was given the same scam. I heard the same thing. So clearly it was not a mistake.

Signed up with T-Mobile for "better rates and better cell service". I live in a rural area with limited good cell service available. When wildfires and evacuations started to really become a problem, I had to find better service in the event of another emergency. T-Mobile representative assured me they provided very good reception in my area and showed me a highlighted map. I went with 4 lines that included a new iPhone for my husband but also stuck me with a 2-year contract. Cell service was worse than my previous carrier but I stuck out the contract and then switched companies.

After T-Mobile took over Sprint, I have had nothing but headaches with T-Mobile. Back in February 2022, I was told that T-Mobile was shutting down the 3G network and that I had to upgrade to 5 new phones. The phones I already had were all paid for and working just fine but was told they would no longer function once T-Mobile shut down the 3G network. It was all downhill after that.

I've been with Sprint/T-Mobile for over 12 years. I've always had free international calling, but since the merge something changed. I was charged over $800 for two (2) calls to India for a job I was pursuing. Then when I called customer service to dispute the charges, guess where I had to call to? You are correct if you guessed India. How can you charge me over $800 for 2 calls to India then ask me to call to India for customer service free of charge. T Mobile just ended a 12 year relationship for mistreating a loyal customer.

Hope the service on the phone is better than the experience of trying to get a SIM card, if I ever get service. Ordered the sim last week after many failed tries to order online, called them to get it. Card shipped several days ago, went to a small town in Michigan from Louisville Ky. After a couple days the card went back to Louisville. Problem being I live in New Mexico. Now it’s supposed to be here tomorrow and the card hasn’t left Kentucky as of midnight my time. My little faith I had left in T-Mobile is fading fast.

I’ve been with T-mobile for a few years now. Went to trade in a phone and upgrade to the iPhone 14 from my husband. The sales person in the store told me I would get a $400.00 trade in so I would only pay $400.00 for the new phone. And I was told I could pay the $400.00 up front so my bill wouldn’t go higher. I had to call the t mobile office for a question. The office told me I’m only getting $175.00 for the trade in phone. I explained that’s not what she was told in the store. I told them they should stand behind what was told to me. Long story short got my new phone in the mail today and I am returning it. T mobile should of given me the $400.00 credit. They said there are is no way they can get in on the bill. Done with T mobile. Looking for another cell phone company. They are all scammers when it comes to sales.

I decided to switch carriers. I was offered trade deals for two of my 3 lines. I packaged both phones up as instructed. Sent them in. Both received but received only 1 credit. I contacted to ask what the scoop was on the 2nd trade. 60 days later, I reached out again. I got a text saying the promo offered was no longer being honored. I asked why and they said there was a defect on my 2nd line??? I asked what it was, no explanation. You see I ported both lines. They texted and called me on my old phone. It was basically flawless. I put all my phones in cases and take great care of all of them. This was a massive surprise to me. I was told not to worry the credit would be processed in 2 cycles. Complete lies. This is $700 bucks I’m out for doing what was asked of me. Total RIP off scam.

I'm a long time customer, since 2014 and they had never done me like this.. They Lie! Dont trust them..

I've had T-Mobile internet for some months now and it is terrible. Never stays up very long, and when it is up, it can be very slow. I have had to use my Iphone's hotspot, and that isn't always working that well. Most of the time I can't stream anything on TV. I've had T-Moblie support on the phone almost daily. I get the same excuse from every support person, "They're doing maintenance on the tower", "they're upgrading the tower". They have sent me 3 gateways trying to fix the problem. If the internet is up and my wife starts using the computer, the TV starts buffering. I am planning to jump to another ISP as soon as it's available. I don't see T-Mobile fixing this issue anytime soon.

Thank you to Erin, Nick and Josh at the TMobile in Chaska, MN on Pioneer Trail for making our Black Friday Shopping experience that we were dreading so absolutely Fabulous! Upgrading our phones, adding new internet plus all of the other extras - earbuds, screen protectors, etc. They each had the patience to answer all of our questions, explain what we needed to do and when, even giving us a follow up call. I was so impressed that they greeted everyone as they came in to let them know they would be with them as soon as possible. The multi-tasking that went on with that team is incredible. Great Synergy! It takes time to do transfer the phones so set your expectations and patience. Even after a they had a long day meaning worked all day and night, skipped lunch, full store they stayed until after close to make sure everyone's transactions were done. We would highly recommend and will be back for all our future purchases. Thank you all so very much! Nick and Roxanne

16 months ago we switched to T- Mobile as we were offered a plan at $92.50 total for 3 lines with 40 gb of Mobile hotspot per line. Or first bill was $127. When I disputed the bill, I was told that plan did not exist; however, they have me the same exact plan and called it a corporate plan. Every month they raised my rate and I had to dispute the bill. After 16 months they said they will not make anymore adjustments on our bill. At that point my bill was $147. I disputed that rate and was told that they were "escalating" the issue to their GM. After 10 days of no communication, I called customer service and they said they could adjust my bill to $95. Needless to say, my next bill was $165. During this battle, the company took down 2 cell towers that were accessible to me so they could upgrade them for Internet so they can get more customers, so I was without reliable service for months. T- Mobile only cares about making more money, not their customers.

I’m beyond fed up with Sprint. / T-Mobile. First off, my service has been extremely worse for the last 1.5 years. Constantly going in and out. Doesn’t even work in my house to make phone calls. I deal with it because the price for unlimited makes you settle and deal with it. We noticed We were being charged for a free promo line. They wouldn’t credit back the line that was supposed to be free so I canceled it Aug 2021. Fast forward my dad notices a phone line being charged to his account. So I review his bill. Sure enough the line I canceled Aug 2021 was still being charged 13.5 months later!

Jan 15 2022 I called T-mobile and had 3 lines removed from my account. The representative on the phone told me everything was fixed and that we would see the savings starting on the next month's bill. Now December 2022, they are still overcharging me by $40 a month and their representatives were rude on the phone. 10 months of being overcharged $40 and their fix was to give me a credit of 2 months of the overpayment. And the "specialist" was snarky and basically told me it was my fault that I was being overcharged. His supervisor wasn't as rude, but also said that it was my fault that I was being overcharged. I have been a customer for nearly a decade, and this has soured me to this company. You don't overcharge a customer and then blame them. That's bad business. They have lost me as a customer and I will make sure others know this is how they treat their loyal customers.

I was having trouble with T-mobile gateways. The signal strength said it was excellent, however my tv shows were always freezing and signal was often lost. I contacted customer service, jumped thru all the hoops like a good circus dog, they concluded my gateway was defective, they sent me a new one. It didn't work either. Said signal strength was good, no wifi. Customer service spent an hour having me turn the unit on and off again. They had no clue, told me to take both units to nearby store. So, I did. The people at the store were pleasant enough, however they are also clueless. They gave me another unit. That one gave me the same problems, so I canceled my internet services and return the gateway to the store I got it from.

I'm a former Sprint customer in southern WV. T-Mobile took over a while back promising better service and low prices. Since then, my phone bill has been a few dollars higher and my service has been the worst it's ever been. It's better when I travel but the majority of my usage is at home and work. Both of those places are in the city, not in rural areas. I've had messages arrive late or not at all, images take forever to send, and data is incredibly slow or just doesn't work. I do use a large amount of data but it was never a big issue on the Sprint network. Not to mention the numerous text alerts I get and can't turn off. They have also started a practice that I just found out some other companies use, which is charging a $20 or $25 fee every time you go in a store and ask an employee for help. Is that not what they're paid to be there for?

I am a current T-Mobile customer, switching to Verizon. My wife and I received our new Verizon phones yesterday 11/19/22 and went into the store to have our numbers ported over from T-Mobile to Verizon. While my wife's phone number ported over just fine, mine did not. I was advised by the Verizon associate that T-Mobile had put a hold on my phone number until 11/21/22. Nowhere in my agreement with T-Mobile does it state that a hold would be put on my number for transferring providers. I have transferred providers many times in my life and this has never happened.

I was a Sprint customer for well over 10 years and I recently made the switch from Sprint to T-Mobile. So far I am happy but still have the problem of calls dropping all the time. I will be in the middle of an important phone call with the doctor and it drops or they can't.

Fraud department blocked my phone from last 3 days and customer service cannot fix it and very bad service every time you have to talk to different representative and go through all over again can in end tell me to wait for 24 hrs to get activated. In end, I am still not having service.

October the 22nd I went into a T-Mobile office looking for an iPhone. I was convinced to not get an I IPhone because if I did not like it there would be a $100 restock fee. They did not inform me there is a restock fee on every phone that is returned. I had 14 days to make a decision. Within one week I had problems with the phone. Filed 3 complaints none of which were recorded by T-Mobile. This week I made another complaint after having been told that they were going to send a replacement but they didn't. I was told that I would get another phone this week. I received the phone on the 16th. I took the replacement phone to a T-Mobile office for them to do the data transfer. This phone was an exact duplicate in that it had exactly the same problem. When trying to upgrade to an IPhone I was told I had to pay $20 restock fee on both phones, another $35 activation fee, and $129.50 to complete half of the purchase of the original phone that was defective.

I cancelled my T-Mobile account on October 22, 2021 for failing to provide reliable internet service during normal business hours for the last 4 weeks of my service because of work being performed at the cell site location I use, as per my location. In summary T-Mobile broke the agreement made with me for the unlimited plan I had. The $75 charge is a cumulated summary of x3 $25 penalties for months after I had to cancelled the account. T-Mobile continued to invoke an “auto-pay” each month with a $25 penalty after they cancelled the account. So, they continued to carry the account forward each month after the October 22, 2021 cancellation. This is NOT acceptable to me.

I’ve been a customer with T-Mobile for many years. I recently traded my iPhone 11 for iPhone 14. By recent, I mean 3 days ago. I was given $385 for my trade in. Today, 3 days after trading in my phone, T-mobile is now offering $1,000 trade value for the same phone I already traded in. When I called and asked if we can adjust this, the representative told me no. Then said she was telling people when called to wait until Friday because a new promotion would be out. I was never privy to this information. Is that similar to insider trading and illegal? There was no public knowledge of this new promotion. I would have waited had someone given me this same info she claims she was letting customers know. She was very rude and condescending. I asked if I can speak to someone above her who may be able to adjust my billing credits and she hung up on me. I was also told I can leave and go to a different company. Well T-Mobile, you got it. See yea later.

It took them 5 phone calls and 4 1/2 hr's to find out sim card is outdated, on a phone thats was only 14 months into a 2 yr. contract. These people put in a 4G sim card in a 5G phone in an area that became 5G. Now I have to wait for a new sim card, then the fun of activating sim card in two or more days making my phone into a $300 paperweight that's only good around my house for internet service that can't access T mobile internet. This is **.

Switching from Verizon to T-Mobile has been a DISASTER! And, the saga continues. I don't have the time to write all the things we've hated about this experience, but be forewarned. It is HELL. No amount of savings is worth this experience. Can't get the phones to work, the texting, the SIM cards, the phone numbers, and on and on. We've been on the phone at least 7 times and an equal number at the store. If you have an iPhone, you will hate life if you switch. Additionally, you'll be stuck without service, including texting. I don't like to feel hate, but this botched process has brought me to this state.

Mom has cancerous tumor T-Mobile refuse to work payment. I was with my mom on T-Mobile my choice but was not happy, service was not great especially back home, she stayed with your account. It’s been over five years. I contacted T-Mobile, my mom got really sick. I had to have a cancerous tumor removed and is in the hospital. I contacted T-Mobile, they said she had arrangements to make a payment and everything was good. I said OK. Then her cell phone got a text that she missed a payment. I reached out to them. They wanted me to pay $200. I told him I couldn’t. I had to make arrangements with all her stuff so that I can make arrangements to get everything paid and I could not pay the bill but I could pay the entire bill at the end of the month. They said no they’re gonna shut the service off if payment was not made and she was very sarcastic about it.

My family switched to T-Mobile phone and home internet service 7 months ago. The first few months were ok, and that's why I gave 2 stars instead of 1. If the service stayed that way, I wouldn't be here writing this and preparing to cancel both services. After those first months, both services began to decline. Lots of buffering while streaming on our TVs, internet searches taking 3 times as long on our phones (not on wifi). This past month has been absolutely awful. Multiple times (around 10) I was unable to make phone calls or send texts. A message would pop up telling me I needed to connect to a service in order to complete this call or text. Then, my phone started taking 8-10 minutes to send a photo with about half the photos failing to send.

I was getting billed for an item I wasn't using and I was credited not even half of what I paid. On top of the mediocre coverage they provide, they can't do the right thing for an old customer. Time to switch to a better provider even if they charge more.

We have been good loyal customers of T-Mobile for a long time. My son has an I-phone 11 pro max which seems to keep freezing. We have taken it to T-Mobile and the service tech told me that it is because Apple changed the software and it can not be uploaded into these old phones. I told my son to go into a local T-Mobile store and trade the I-phone 11 for the new I-phone 14 to solve the software problem, since he lives 2 hours (one way) away from my home. He took the phone into a T-Mobile store in Greenville, North Carolina whose employees are very badly trained both on the phones and customer service.

Horrible, inquired about service was sent a Sim card. Never activated it. T mobile ended up putting a fake number in to the account in order to start charging me payments. I did not agree to this. After 4 months of charging me 85$+tax, I went to the store to get my money back. After it was not in my account after 2 weeks I called. They informed me I'd need to wait a month. Month went by nothing. Same thing again I called was told to wait a month, still nothing. Was told to go to the t-mobile store again and put in a pin and while I was there they processed half of the money I paid (2 months' worth). I called them today and they told me my pin is incorrect and told me I'd have to go back AGAIN to the store. I'm so fed up with this. I've been trying to get my money back now for 4 months. If you value customers service and not getting scammed go to a different provider. This is the worst company I have ever dealt with and I'm not even a customer

I am currently on the phone with "Joy" regarding an issue with my T-Mobile bill. We have now gotten to a place where I have requested her supervisor about 20 times. I have been on the phone repeating to her to get an mgr on the line. She told me the mgr would say to me the same information. This employee has refused to put a supervisor on the line, which is unacceptable for this company. I refuse to ever buy or do business with this company because of their horrible customer service.

The good: if you need a talk and text only plan T-mobile Connect is a great deal. 1,000 minutes and texts for $10+1.50tax @ month. More good: the coverage is great, full bars everywhere. The bad: the worst customer support on the planet. Words can't describe how bad it is. If you can get through the sales "experts", you'll end up talking to someone in a call center somewhere in Asia who has no knowledge of cell phones. They just read and repeat what's on their computer screen. If you have a smartphone and need data there's mvno's on the T-mobile network that will charge less and have much better customer support.

I wanted to transfer my 20+ year Verizon Service to T-Mobile for an almost 50% savings. Now I know why. The supposed ‘experts’ are anything but. A little less gratuitous accolades and a little more listening and effect action would be nice. It’s taken me almost two weeks to successfully port/transfer my Verizon numbers to T-Mobile and more than several calls and many hours trying to straighten out my account(s). Don’t make the same mistake, use the same name on all your accounts no matter what they ask. And multiple lines and vintage phones only adds to the complexity. Good luck.

Anytime you call T-Mobile it takes hours to get a billing or any issues fixed which is never really resolved, and you as a customer has to pay for it. You will get different advice and even corporate attitude stinks. I called and got hung up on. There are too many choices of cell service to be treated that way.

If I could give a half star I would. I just signed up for Tmobile on Monday and seemed to get a good deal with streaming service, discount on payment, trade in for my phones and ending my current provider early and making a switch. This was where everything has gone downhill. I was promised for a delivery by today if I paid $15 for express shipping. Sounded good and I was looking forward to it. They sent me no information once the call was over and when I called last night to talk to their service (lack there of) I was informed that I would not be able to setup an account or verify anything because nothing can be done until the phones arrive. Don't worry though, because they will credit the shipping and the phones arrive today. Great.

T-Mobile is over-priced, over-rated, and under-whelming, poor-quality service. T-Mobile has shed its "un-carrier" claims, and returned to over-charging, hidden fees, and shady practices, moving as many as possible to their most expensive plans, and excluding the more basic offerings from all new promotions, and creating new fees to charge customers for services previously offered.

They have THE WORST customer service. Made a $146 payment that posted to my old T-Mobile account rather than my Sprint account and it took 4 phone calls, a trip into the store and 2 more phone calls to get the money refunded. I was told it could not be transferred to my Sprint account even though they are now the same company. I was initially told a check would be mailed, then they asked for my banking information and said it would be refunded to my bank account and finally, 2 MONTHS LATER, they mailed me a refund credit card to an address I have not lived at for over 2 years. It should never take 2 months to return money that does not belong to you. Poor customer service from the first phone call to the last. If I could choose less than 1 star, I would.

I was a prepaid customer of T-mobile for two years. I decided to become a postpaid customer this summer… Since that time, I had five single-spaced pages of problems. At age 59, I have dealt with a lot--but TM has the worst customer service by far. They. Could. Care. Less. about the customer, as exemplified time and time again. I know firsthand. Stay far away if you expect to be treated like a human if you have an issue--especially "supervisor" Stephanie, if that is her real name. She doesn't have any idea how to do her job.

Was told I would not be charged as long as I canceled service within the first 30 days, was told I would not be charged for a phone as long as I returned it within 30 days, was told my bill would be $180 for six phones ....

I was informed before I (transferred all 6 lines and phones-unlocked phones. TMOBILE EVEN CHECK TO MAKE SURE THEY WERE UNLOCKED BY CALL ATT) started service with TMOBILE our phones would work on their service. I would not need to purchase any phones. I was going to get my kids the Zero down phones. Got the phones transferred and now they do not work fully on Tmobile Service. Now that I transferred over and am a customer and not considered a new one anymore. They are telling me I can not do the zero down and want down payments for phones and they keep trying to get me to Purchase the Iphone 14 sending me in circles. I am responsible for paying on 2 phone lines that do not get full access to TMOBILE. I asked for some kind of discount on their bills or anything they could help since they mislead me. Nope. Nothing. I ask for corporate's number. I was told they can not find one, to call Support service.

Started this service in June, had problems and had been lied to by multiple representatives about service and bill credits. I was charged almost $600 for 3 phone lines I didn't get to use. Had to contact the BBB to even get some of my account credit back after proof of being lied to on calls a recorded notes. Had to use my money I should have been refunded to bring my account back current. Then instead of canceling service then I trusted this company again to provide better service. I ordered phones to come in the mail so I could start over. When ordering the phones the representative did not inform me that these phones were on backorder for 3 months so I asked the representative to suspend my lines so I would not be charged again for services I would not be able to use, she did this.

I wouldn't recommend this company to anyone, all they do is lie. First, they lied to even get my business. I had Boost mobile for years, loved them and T-mobile sends me a text advising they had a promotion if I switched to them. So out of curiosity, I checked them out just to see. First they lied and said Boost Mobile was leaving Va. which I later found was a lie.

phone they say was such a great match for me! Without being able to speak with anyone or log in to an account- I was being 'stuck' with the worst rated POS phone on the market! Not only did they disregard my needs for the basics plan and try to hook me with a plan *.* times more expensive than I needed... they tried to pawn off the worst phone available!

I switched from T-Mobile to a different mobile phone service provider, but there was an outstanding balance owed to me. For over 3 months I have been calling requesting the balance. Each time they promised, "Yes we will forward you the balance." Eventually they sent me a gift card for about a third of the amount. More phone calls, more promises from Tmobile to send me the remaining balance. It never happen. Basically they stole my money. Shame on you T-mobile.

I've been with TMobile since 1994...In 2004 I split the accounts and I kept two accounts. On 3/30/2019 I purchased a S21 Ultra which I was sold on the idea that 5g and a better camera would improve my usage. Also multitasking was user friendly. I am in sales and use my phone for everything, Email, texts, calls, taking pictures and sending them...Mind you my Note 9 was doing all these with 4g. They said it would be faster with 5g. Not a chance. That day was my birthday and I spent 8 hours that night trying to set my new phone.

I signed up to change service providers from Verizon to T-Mobile. They said new customers got an I-phone 13 at no cost if I had a phone to trade in. I did. They told me that in addition to a free phone, they would pay off our phones. We only had a few months before they would have been paid off. Then after we signed on to T-Mobile…we tried to file for the $681 we were charged for canceling our Verizon plan.

Bought a new cell phone from a T-MOBILE STORE at 10 Glenridge Rd, Glenville 12302. The manager's name is ** and he is the one who sold me the phone. The phone never worked correctly from day one. I wanted to give it a chance so I did not return to the store until 28 days after purchase. The manager ** agreed that the phone was defective and ordered me a new one because it was under warranty. New phone with the same problems. Once again the manager agreed the phone was defective.

Beware of billing scams! Upgraded 5 phones back in June and was assured they were free upgrades (had to pay activation fee but that was fine) and still don't have billing issues resolved. I am getting over-charged for my "free" upgraded phones. Have spent hours with customer service to fix when they have assured me all credits and issues will be fixed the next billing cycle. That's a big lie. They are stealing my money and time. Upgraded phone were not worth this hassle and now looking to go back to Verizon where I never had billing issues that were not immediately resolved. Do not get scammed like me and lose so much money and time!

Received letter from collection agency about a T Mobile acct I never opened. Contacted T Mobile and now I gotta file a police report and other ** to get this removed. I asked T Mobile rep if, say I didn't like someone, I could open an acct in their name and charge it then never pay to screw them over and she said YES, I could do that online. WHAT?! The fraud dept is only contacted thru email, no direct number. I asked what T mobile does to protect the public against fraud like this and she said they catch suspicious accounts, and this account was flagged and deemed suspicious. So then I asked, if that's the case, why am I staring at a $2800 collections letter!?? They pass the burden onto the public even though they know it was opened suspiciously! AT&T & Verizon are better services anyway. Everyone knows this. This is their mistake, and I gotta use my time, uncompensated, to fix it. Never been a T(errible) Mobile customer and I NEVER will be.

I went to a T-Mobile store located in Lake Forest, CA in April, 2022 to remove one line and replace with new line in my plan. One of the workers in the store using my account to take 3 iPhone 13 without my authorization. When I received a text message for auto pay in May for over $800 bill, I was shocked and called T-Mobile Customer Service, they told me I got iPhone 13 in the store...so I called the store manager and was told their employee did it and he would call T-Mobile to straighten thing out for me.

T-Mobile is stealing money from their consumers. After doing my research it appears that T-Mobile has been charging customers for phones that customer return with defects stating these phones are being returned cracked, so T-Mobile is charging hundreds of dollars for phones that had no issues when they left the customer. And when the customer ask for proof they are told they were discarded. My parents have been having issues with the services for months, so the tech sent out new phones and when they returned the phones they received a bill for over $800 stating the phones were cracked.

I am very disappointed because when I switched to T-Mobile from Metro PCS they offered me the Magenta 55 plus but because I had to travel to Italy, I temporarily chose the Magenta Max 55 plus and NOW I CAN NOT SWITCH TO MAGENTA 55 +... I spoke with two agents who assured me I could switch to Magenta 55 + to pay less coming back from my trip... I want to pay less... not $100 a month! But now that I tried it, the real answer was: not possible. They offer empty promises!

Their service never works. They make false promises to their consumers and customers. They do not do as you ask nor request. They do not provide services rendered. They will promise to get an item completed or correct a bill and then don’t. I will be reporting them to every entity possible and sending a demand letter for every bill my phone hasn’t worked and for services not rendered.

I made a mistake. I overpaid my bill 8/26 by $1,981 via bill pay. Yes a big mistake on my part. I saw it come out of my account the evening of 8/26 and immediately called customer service. After I explained the situation the agent put me on hold to speak with her supervisor. When she came back she thanked me for my business and advised, "The supervisor had approved the refund of $1,981 for processing, please allow 3 to 5 business days." Not a problem.

I have been a customer for over 3 years with 5 phone lines, it was a bad idea to switch back to T Mobile from a long ago, but now this company from line and tower connections to begin with and their worse customer service, billing inquiry directly trying to resolve issues, online access and log in to my account and set up automatic payment which page disappears and or keep hanging or give you error message it's being a nightmare for past several months in addition; keep asking to reset your password every month when you try to log in and worse is waiting so long on the phone for their supposing team of experts to answer which hang up frequently and their most ridiculous robot answering, not sure what T mobile and this company has turned into.

The free extra phone line will change into a charged line when your contract changes. They trick you into establishing a number then upgrade your service - you are now stuck. Don't get caught in T-Mobile's scam. Very Sad to see Sprint go down in flames.

All in all customer service sucks. Had to leave T-Mobile because somehow my bill was 140 a month for 2 lines then they made these random excuses to why it went up to 390 a month. Now I left knowing I’ll have a balance so when speaking to an agent we set up a payment plan because I sure did not want it going on my credit. Sooo it wasn’t a big balance they automatically took out payments from my bank told me I’m good to go and this slick ** company puts it on my credit !!! Like how if I paid you off? Make it make sense T-Mobile! Now I’m having to battle with my credit to be taken off! So no never again. T-Mobile sucks and lies, sad I still gave my money and somehow it’s on my credit? Okay T-Mobile.

I bought a new Apple phone with Tmobile and customer service informed me that you couldn't buy Apple insurance. They said that Apple Co., won't allow you add their insurance, That's a lie. My point is that Tmobile is lying about insurance coverage of a new iPhone. Tmobile wants you to buy their insurance coverage which is $18.00 a month, Tmobile is$10.00 more than Apple Co. You can buy Apple insurance on your own. You have to go to their Apple website or call them to insure your new phone. You have 90 days to insure with Apple Co. And it doesn't matter where you buy your new IPhone. I found out too late to buy the insurance with Apple Co. Good Luck.

This company has the work internet service I have experienced in a while. It basically works when it wants and slows down to almost nothing approx. 3 days prior to the bill being due. I would advise against ordering this.

I didn't even choose to have T-Mobile, I had Sprint before they were bought out. Never had a problem with Spirit, but god is T-Mobile run by a group of idiots. Called in today and had to wait 30 minutes to speak with a rep, who was of course foreign. She struggled to understand me and then put me on hold to talk to another department. I was on hold for another 15 minutes before someone came back onto the line and it was someone different who said the call had been transferred to her, but she had no info about my problem and couldn't help, huge surprise. She put me back in line to wait another 30 minutes for tech support, who I then had to explain my issue to again. She put me on hold again for about 15 minutes before coming back and saying what I wanted required me to go to a store and transfer over to T-Moblie.

These guys have regularly offered the most abysmal service I have ever seen. The level of incompetence and lack of real concern about the issues they foist upon their customers is just astounding. I've been with these jokers for over 8 years and for the most part, they couldn't find their backsides with a map. Now, after using my account and managing it online and n the App for over 8 years, all of a sudden they tell me I don't have an online account, and then proceed to put me through several hours of hold (listening to music that is so loud that I have to turn the phone down and then can't hear the agent on another continent when they finally do get on the line). 

Someone messaged me on FB and resolved the issue. I’m very happy with the outcome! T-Mobile came thru and corrected everything! So happy! This is why I’ve been with this carrier for close to 4 years! Thank you T-Mobile!!!

We had been with Sprint for many years. When T-Mobile took over our service has been horrible. New SIM cards were “optional” in the beginning, then they told us our phones weren’t working good because of the old SIM card. They then made us get the new SIM card. Here we are months later, I can’t even get Spotify to work in my car anymore unless I am in my driveway connected to Wi-Fi. We have had nothing but problems since T-Mobile took over. Looking to switch providers now.

I placed an order for a new line to be transferred from Verizon, so I waited 2 days before checking on the status of the ordered phone. Turns out it was shipped to a completely different state! T-Mobile claims they can not get me a new phone that I have to wait for it to be shipped back to the warehouse, and I have to wait another so many WEEKS! before I can get a new phone... Explain to me why I would proceed to switch services?? And now I just got sent to the main menu, with no answers.. They refuse to refund my money even after acknowledged the mistake.. I have to wait for the phone to show back up in the warehouse. What if I never does! This is the worst customer service I've ever dealt with.

Sprint was great! However after closing my account (since they merged under T-Mobile), I did not remember my pin. I went into the store to verify myself as I was owed a 15$ credit after closing my line. The store verified, called the number, and said that I can call back and tell them to check the account notes to bypass the pin as the store verified me.

T-Mobile has the worst customer service in the industry. They do not care about customers. They use bad tactics to deprive customers of service and money. They are unethical. Do not use them. We have had one bad experience with them after another and they never fix any situation.

I called T-Mobile and asked them to unlock my cell phone so that I could transfer my service to another, more reasonably priced provided. T-Mobile told me that it would be done in no more than three days, but probably less than that because I owed them no money. Three days went by, but the phone was still locked. Then started a series of phone calls in which I would have to first have to give all kinds of information about my phone and explain the problem only to be transferred to another agent and then another. Usually, the third agent would then have me do all kinds of unnecessary things with my phone, none of which resulted it being unlocked. They would then say to wait a few days and they would call to see whether everything was alright. It never was unlocked, and they never called.

Opened account on 7/16/22, no 5g service so we canceled and were promised a full refund of 175 for activation fees. They then proceeded to hit my card for another 160 two weeks later after the account was closed. 2 months later still no refund.

I closed my account almost 2 years ago, I over-paid and they assured me I would receive a refund. After several phone calls to representatives of more than 1 hour each in which they assured me I would receive a refund in 6-8 weeks I have not received anything. This is the worst company I have ever dealt with. The local stores will not do anything to help either. Use Spectrum. Much better service and experience.

They have the worst customer service ever. Since March I have been trying to solve a problem with them about some phone lines that I never activated and no one has been able to solve the problem even the supervisors. I have spoken with more than 10 different people about it. They have harmed me. They have robbed me. I have had to pay for taxes and down payment for phones which I have never received because they had an internal issue and never have sent the devices to me. They even have sent me to a debt collector for something that I'm not supposed to pay. I don't own them but I have been obliged to make a payment to avoid more and more fees. How can they charge me for something that I never got it? They are the worst company I have ever worked with. I have been telling all my family and friends to cancel their cell plans with them and never get involved with this unfair company.

I have been with customer service for almost three hours over the phone for phone replacement, and they haven't done anything to solve the situation, even though I was paying for the insurance and everything, insurant they denied my claim for a nonsense reason, what a shame for this company.

Transaction occurred on 7/9/22. My family and I decided to change cell providers switching to T-Mobile. We went to the store located 4305 State Bridge Rd #104A, Alpharetta, GA 30022, to complete the transaction. The young lady working that day provided us all the information needed to move forward. The offer included "credits" towards our bills for the phones we were trading in which totaled $3,100. The credits would be spread out monthly for the next 24 months. They gave us $800 for 3 of the phone, $400 for another, and $300 for the last. All was good. We paid the money on the spot owed. Wiped and handed over 5 phones and left after a few hours of setup. The bill for the first month of service came in and no "credits" were applied. We called, they explained it would take another billing cycle to reflect, no worries. We moved on.

Ever since the merger, it has become a nightmare to call customer service! Totally rude agents that seem bothered to help. There is ZERO adult supervision!! If Being T-Rash like EVERY other carrier, mission accomplished!!! Spectrum seems like an option...checking into that! T-Mobile, please get rid of the cancers in your ranks!!!! Over 15 years and now I'm looking for a new carrier!!! WHY??!!

I ordered T-Mobile home internet and they immediately took money from my credit card. When received the unit and despite the tech's best efforts, it was determined I lived too far from a tower to get a reliable signal. Well within the 30 day return/refund limit I sent it back and, after many, many calls to their offshore customer service I got roughly half back. I was always promised "in 3-5 it will show on your account." Never did and I have given up. It's not the money but the way of doing business. I would never use them for any service again.

They sold me a phone with the wrong sim card. I purchased a phone 18 mths ago paid for insurance, full internet coverage and so on...premium plan. Horrendous coverage, dropped, calls, poor reception, Internet stopping throughout the day. I had gone through a tragic life event as well and would call and got the impression I bought a low end phone. Never fully understood what was going on and was under massive stress and couldn't deal with it. Just figured I made a mistake and had to suffer for two years until my contact ended. Couldn't take it anymore and called to cancel at 18 mths and was told it had the wrong sim card. They knew this. Had trainings about it and never bothered to tell me, the customer??? I was told when asked for compensation over horrendous service for 18 mths. I did NOT complain enough???

I have been a T-Mobile customer for around 15 years. I have always during that time (except for the past ten months) been very happy with them. Ten months ago I requested a Magenta 55+ plan and home internet service at a local T-Mobile store. The woman I talked to said she would order the modem for this and we could pick it up in the store. Everything seemed fine until I later noticed I was being charged for three mobile internet lines. I contacted T-Mobile customer support and was told everything was being taken care of...The problem was that they didn't take care of it. After many conversations with support over months I was repeatedly told that they took care of this issue.

T-Mobile advertises the most reliable network. This is false. I have had their service for a week and a half now. I have been to the T-Mobile store twice, they have replaced the sim card. I have been on the phone with tech support for over an hour. When people are trying to call me, they get no dial tone and the service goes straight to voicemail. Calls drop when I'm on the phone. If you are looking a reliable and dependable network. T-Mobile is not the company to go with.

I am a new T-Mobile customer of one month. From day one, I have had issues with T-Mobile transferring my account from another carrier. That was the first issue. Secondly, I set up an account and now I can't access it. Their Customer Service and Experts have not been able to resolve the issue in a month...and I'm still waiting. Thirdly, an appointment was scheduled to get the issue resolved. T-Mobile missed the appointment. I received no phone calls or follow-up. Highly disappointed and dissatisfied with T-Mobile.

I requested 2 new phones in February which first I was told I did not need to send in my old phones that I owned. When time came to get the new phones I could only get them if I sent my old phones. The sales person asked if I wanted a free Apple Watch and Hot Spot. I told him No. He said my monthly bill would be cheaper if I got them. I told him I didn’t want them but if they are free and my bill is cheaper ok, but I do not want to pay for anything extra. Well of course I got the equipment and before I even opened the Watch I saw my bill had increased. I called right away and was told it was an error and would be reduced.

Worst service ever. I had so many issues with them and they barely have any towers in town. If I went downtown, the service would be slow and my music wouldn't work. IDK why their commercial tries to tell you they can cover you in the air on a plane when they can't even cover you in all parts of the city. One time they turned my service off and it took multiple calls and hours of talking to people to find out what was going on. Then when they turned it back on, they changed my number to an area code that I don't live in. I also paid $40 on my prepaid account and after they changed my number, my account showed I only paid $20. After paying $40, my phone ran out of service 2 1/2 weeks later! I'm now on Verizon where I get cheaper and better service. I will never go back to T-Mobile.

I have had their service for about 10 months now. I feel like I was scammed into thinking they had good customer service. They do not, I have contacted them over the past 10 months at least 30 times and I have yet to even get average service. I am counting down the days until I can kick this trash of a company to the curb. Based on the way I have been treated from their "Personal" customer care team, this company needs to close its doors and shut down. No service just about worth not having to deal with them.

T-Mobile said my Alcatel was a promotion and I could cancel anytime. I was not able to set up the Alcatel and also found out my android phone had a better camera and resolution. When I canceled, T-mobile said I would have to keep paying for the phone for a 2 year period at $7 bucks a month! This was not explained to me when I agreed to the addition on my senior plan service.

First - home internet for the price is awesome. Very few hiccups there. I went in to T Mobile to consolidate 3 lines from other carriers to T mobile and one bill..2 of the lines "qualified" for free phones and 1 line had a trade in for 800.00 dollars toward high end phone. Salesman got me to just under 150.00 a month for the 3 phones and home internet. I paid 270 at the store. My bill at 6 weeks was another 379.00..way more than what I was told...after being on the phone for over an hour, got my 6 week bill down to 270...and was told again my next bill would be "around" 150.00....so I paid over 500.00 in the first 6 weeks...after this contract is up I'm back to prepaid...ATT is 300 per line up front for the year...

They charge for everything including payment arrangement due date. Sprint never charge for me to do that at least within the following week. Customer service representative offered me on 07/22/2022 a deal that didn't exist and I was about to get into a deep debt. Good thing I checked my agreement online before the 14 days you have to terminate any agreement you made and I noticed a full amount with no deal discount as I was told. Like a regular price of $41.50 for 24 months without trade-in or any other "offered" then when you call it seems that nobody knows anything.

Without a doubt the worse cell phone company. Customer service is horrible with hold times exceeding an hour. And customer service is not in the USA so they have strong accents which makes it very hard to understand. Their coverage maps are fake and do not represent their true coverage. They will lie to you about prices and bill you differently from what they tell you.

I recently picked up T-Mobile service on the advisement of a friend before my trip to Europe. I went to two different T-Mobile stores to ask associates about it and Googled information on the service provided in Europe. Everything I was told was conflicting. After returning home I wanted to cancel my service, I used the account for 3 days only for the first month of the billing cycle. I requested to cancel my plan 4 days into the new billing cycle and T-Mobile refused to prorate the service cancellation.

As a business customer that counts on my service to work T-Mobile has increasingly failed to keep my service working. Some of the worse non-expert customer service ever. At the moment my business service has been down for over 2 days without a single reason why. T-Mobile doesn't mind making me lose money, but they sure want theirs. Most recently retaliation from T-Mobile for filing an FCC Complaint over the bad service. It looks like a visit to a Court Room for massive damages of lost business revenue. If you're a business don't choose T-Mobile!

I went to upgrade my phone at the store in the mall and was told there's a 50% off on tablet since I'm buying a new phone. Of course I was thrilled with that. What I wasn't told was that if I cancelled the data plan on the tablet I would have to pay the full price of the tablet. Not good customer service I have been with T Mobile for a long time and don't take their promotions since I didn't need them until the offer on the tablet. So I called customer service trying to cancel the tablet data and that was when I was told, I then have to pay full price if I cancelled the data. Not a happy t-mobile client anymore.

For a year now they've been sending me these messages that I may qualify for an Link or ACP monthly discount on my bill. Which are for qualified low income people who receives Medicare, Medicaid, SSI, SSDI, SNAP, VETERANS etc.etc. All I would have to do is fill out the application for the eligibility. I receive SSI & SSDI from cancer. My rent is 1200 and my check is 850.00. So I know I qualify. I've filled out this application 3times. 1 time by myself and the other 2 Metro by Tmobile employees have done it. All 3 times they have told me I should be receiving my discount by next payment. AND NOTHING!! This has been going on since Dec 2021. I am soo tired of the false advertisement. I have too much stress already to keep having my leg pulled by a company that is well known. It's MESSED up. I'm stressed out! I'm switching over to another company.

We have 5 phones connected to T-Moblie network. When we are home not one phone gets network service. We can only use our Calander, Alarm clock, and Camera on our phones. Two of my sons attend online college classes, my husband and I are on the Fire Department and receive notice of emergencies on our phones. I contract work for Senior Citizens and get calls daily to fill in or pick up new Clients. The only way for me to work is having access to my phone- that is how my business works.

Horrible internet in South Florida. If we have to send a picture, depend the area just forget about. Just terrible. Does not make any difference if I am in LTE or 5G. My wife changed provider, she preferred pay for her phone then stay in my account for free. Free but I am paying for a bad provider.

Got home internet over a year ago, have been lied to ever since on my monthly calls for customer service/outages, being told one lie or another about why my service is so spotty and why my modem needs resetting so often. I've tried to get a new modem, they replaced the OLD one, with the OLD model, mailing the original back was a MASSIVE runaround hassle, the Tmobile LOCATION wouldn't even TALK to me about home internet. "We don't do any of that." "We can't control any of that." Weird, you just sold my buddy the new modem from the same EXACT location? WEIRD.

Wow. After agreeing to a $350m settlement, you would think that T-Mobile would understand security. Not so. I went to my local T-Mobile store to switch to them. They had me enter all my personal information in their online system, including taking images of my driver's license and having me enter my SSN. That wasn't enough - they got me on the phone and said that I needed to confirm my identity (I wasn't financing anything - just buying a phone and starting an account). So, in a store literally full of people (many of whom were standing around, waiting for help and listening), they asked me to tell them (on speakerphone!) my full name. Then they asked for my address. Then they asked me to repeat - out loud, on an unsecured line - my full SSN. I explained I wasn't comfortable announcing it to the room at large.

I will never use T-Mobile again or recommend their services to anyone who I wish good things upon. It was a true displeasure at every step. Trying to obtain a simple and reliable phone service for a reasonable and unchanging price was something they simply couldn't manage. It was a challenge that caused mental and emotional stress at every turn and in the end, was financially costly as well. I had to visit the T-Mobile store 5 times and make many more calls to customer service all with no resolution to my issues.

I signed up for T-Mobile 5G and have regretted it every day. After weeks of problems tech support advised they could not get inside building to get to roof and service tower and legal was on it. Weeks went by with no resolution. Finally it seemed to get better but now every day it is horrible and T-Mobile's response is amateurish and does not resolve anything. Now, I have to spend hours switching to Verizon. T-Mobile is a second rate carrier.

Very few things in life I hate. Murderers, homelessness, thieves and this phone. I thought I was trading up from my last Galaxy but absolutely NOT. I can't get half the service I had before and my phone freezes up constantly. Brand new!!

I was with Sprint and Merged to T-Mobile. Once I switched to their SIM my service immediately decreased. Their SIM card I realized was also damaging my phone. My battery started having issues and my phone would just cut off and mess up. I ultimately switched to Verizon. Even though I brought new phones, I pulled the SIM out my old ones, and still use. My phone went back to working properly after with no problems after removing their SIM.

Do NOT under any circumstances be poor or need a free cell phone. Especially if you live in the West. I've gone through Assurance, SafeLink, AND one more place that I can't remember, and EVERY phone I've gotten hasn't worked from the get-go. They don't send texts, the camera is from 2010, and calling? Hahahahaha, it's easier to sumon Satan than to get a phone call to go through. Luckily I have a landline, or none of my doctors, pharmacy, or husband would ever get a hold of me! I had to get an unlocked phone, and get a free wifi number in order to leave the house...and those only work where there's internet. (Believe it or not, plenty of places even in Vegas that doesn't have wifi).

I started with Sprint and then got stuck with T-mobile. I have never liked them and was not happy. As soon as they bought out sprint my service went downhill. I stuck it out as I had to pay off some phones and the contracts on others. Yesterday I called to see what I would need to do to cancel. I was told that I had to pay off the phone I still owed money to and 2 watches. I was then told that I could lower my monthly cost if I upgraded and that each upgrade for all 4 phones would be 8.33 a month. I went to the store as I wanted to do it that day. No sprint phones as I am not T-mobile just a second class Mobile user.

I had Toure from Customer Care assist me today in transferring my phone from the Sprint network to T-Mobile account. She went above and beyond on customer service. She followed through the entire process and got me where I needed to be. She was amazing and T-Mobile should be so grateful to have her on their team! Thank you!!!

I've been a Sprint customer for almost two decades. The migration from Sprint to T-Mobile has been extremely horrible not only the impact from bad cellular service but their customer service is rotten to the core as well. We swapped back to Sprint SIMS to continue WiFi calling (no cellular service). Unfortunately the WiFi calling still on the Sprint network has its own issues. Tried to work with support on the phone with no real resolution. I even had a support representative fake as a manager on the phone during transfer to the supervisor. No one ever will call you back!

Transferred 8 lines from Verizon to T-Mobile for the "great service"---- terrible!!! Dropped calls in NYC when I never had an issue with Verizon. So after missing many calls I cancelled after 9 days.... And my rate was supposed to be $240/month. So they charged me $183 for the 9 days... They came up with a crazy allocation. Incredible rip off. DON'T USE THEM.

I used to love T-Mobile, good service & low prices. Lately however, it's gone downhill ever since it merged with Sprint. From lying representatives to crappy services, I had my fill. This company values new customers way more than existing existing ones. Good luck with that.

July 13th my account was compromised. Spent many hours on hold as well as communicating via FB Messenger. After wasting hours of my time trying to fix the issue, I was told they had it corrected and would "escalate" my account to the fraud unit. For some reason a T-Mobile representative cancelled my account instead of reporting it as fraud and contacting me to change my personal Information. They would credit 1 month on my account for my trouble. Yesterday, I received a text that they were charging me the amount they were supposed to credit, plus an additional $10.

T-mobile is done in my books. I've called them literally 6 times over the span of a MONTH for the same issue. I'm paying for UNLIMITED data and can't access ** on my phone. It took 4 calls for them to tell me a "tower is down" in the area and they're "actively working to fix it." SUREEEE they are. I'm still not getting any data. How long does it take to fix a problem guys?! This should have been resolved within a DAY. Def my last straw with them. I'm O U T.

Don't be fooled. T-Mobile is advertising that they have the best coverage. Absolutely not true. They told me they have service in my area. There are maybe a couple of addresses in my zip code that have service but not the entire zip code. What people don't realize is that the zip code is a PO delivery number only. T-Mobile insisted that they had service in my area so I signed up. When I tried to connect there was no service so I repeatedly called them, talked to managers, etc. until they said, "Ok so we will cancel your charges and you will have a 0 balance." I continued to receive bills for the next 5 months for service that I never received. They didn't agree to cancel the charges until it went to the collection agency and I explained it to them. Then I got a letter from TMobile telling me that as a courtesy they were dismissing the charges. A courtesy? For not charging me for something that I never received.

I went in to purchase a new phone and was planning to keep the old phone but they offered me $400.00 for it. After waiting weeks for this credit I found it would only be $200.00. It was too late to retrieve my old phone. And they only denied their promise of 400. Now I find that I am not the only person they have lied to. They promised a free upgrade to my granddaughters iPhone to an iPhone 11. Then they tried to charge my credit card for $1000.00! Now I have to return her phone and I know they will hit my credit card. Don’t believe anything they say. It’s all lies.

After being with ATT for many years, I should have known to be hyper-vigilant when dealing with cellphone companies. However, I was ready for a change and the salesperson I dealt with was great. I was told straight $65-no other charges-if I had automatic bill pay. I spoke with him on 6/24, he advised my first bill would be due 30 days after activation. He advised how I would activate when I received the phone. I activated the phone on 6/27. On 7/15, $65 was taken from my bank account. I called the company and was advised that activation was from the date I spoke with him 6/24 and because I had auto-pay, the bill that was due 7/24, was pulled 9 days early.

T-Mobile has horrible customer service and not only are their reps rude they are a money hungry company! I have been a loyal customer of theirs for years and I recently made a payment and set up a payment arrangement online. Then two days later my service was disconnected. I called and spoke to Kim who didn't sound like she knew what she was doing. She couldn't find my account and told me to go to a store. After asking to speak to a supervisor 3 times she finally found my account. Once she found it she went over charges which were more than what it was a couple of days ago! I advised her of this and she told me that it was that way because I didn't pay my full bill. Since when do accrue charges when you set a payment arrangement.

Earlier this year, I called T-Mobile to see if they had "Hotspot" services for the Vernon, Texas area (76384 Zip). The lady on the phone stated yes and gave me the specifics of the services. $50.00 a month and $14.00 of that was for the Inseego 5G device. I was excited because my wife and I work from home and had no connection. We visit the ranch every 30 days, so the device came to the Plano, Texas address, and in the next three weeks, we set it up. COMPLETE FAILURE!

Was given a promotion code when I switched over 2 numbers this month and when I went into computer to get my offer, I was told that it expired the day after I switched, and they can't control when the promotions expire.

They will offer you money back on your phone, but they won't tell you that you are going to get several phone calls from customer service that is either located overseas or hires people that are so difficult to understand that you have to ask for a supervisor. They won't tell you that their service drops more than Verizon, or that your phone will continue to show as not switched every time you log on to your account. This has been the worst customer service experience of my life, and although I was paying Verizon a ton of money - I could understand their customer service people and I could solve problems immediately without fuss.

Service are bad phone line frequency worst than anyone I used before super slow internet got cut off a lot a while watching video or Youtube 80/90% interrupted. Maybe because I got a seniors deal they had it set up weakness MB I only paid $64 for two line. I am now looking to change my service to other company maybe back to metro or AT&T. Bye bye T-mobile you are sucked.