T-Mobile Reviews

THEY MAKE A MISTAKE AND I HAVE TO PAY FOR IT?!?! November 2022 my husband and I tried to change our service from Verizon to T Mobile. After spending 6 hours at the T mobile store we were told my husband's number could not be ported. We went home and found the service didn't work well on my phone at all and cancelled the whole transaction to go back to Verizon, T Mobile kept sending me bills for $0 balance until July 2023 at which time I received a Bill for $60. I called and was told by T Mobile it was a mistake and to throw the bill away the account is closed..

I was calling to try to activate a free sims card I had got and they kept asking me for my account information and my phone number which I don’t have either!!!! Why do I have to have an account to be able to do anything with, like I can go to att and straight talk and don’t have to have an account…. I recommend not coming here for any cell service or internet service!!!! Highly disappointed and highly frustrated!!!! You can go anywhere else and have better experience and deals than coming here!!!

They charged to for a service $50/month which was never activated for last 1.5 yrs and then told me that they can’t do anything. I should have read fine print. Please check what they are charging you carefully. They can get you with autopay and before you realize something is not working they won’t return your money.

Dropped calls continuously, won't send text sometimes. It's seems like it's one thing after the next with this company. It frustrates me so bad I am ready to pay off my 2 year agreement and go elsewhere.

I've been with this T-Mobile company for many, many years with all family, paying on time and never had any late payments. I ordered international data service, but my wife is traveling overseas. Ordered twice online looks like paid twice never received confirmation, service not working at all! BIG THANK YOU t-mobile. I called t-mobile the day before evening time and waited on the phone for 58 minutes, The next morning called four times two times after approximately 30-40 minutes was disconnected. Still waiting to get my order completed on the phone with t-mobile 2 hours and 8 minutes, no answer! Looks like that company was canceled. Time to change mobile service provider! BYE - BYE t-mobile!

On October 7, 2023 I went to a T-Mobile store located at 3506 Capital City Mall Dr #214, Camp Hill, PA 17011. I went into the store and ** helped me. ** told me about a promotion and a trade in value. ** asserted to me and multiple other people including the account owner that the promotion they were running was for $350.00 PLUS IN ADDITION the trade in value of the old phone which was valued at $260.00 for a total of $610.00 being applied to the new phone making the installment payments a total of $24.58 monthly.

T Mobile sold me a lemon and what's more is they admitted it. The phone is garbage and they won't take it back. Their service is crappy and they lied to me just to make the sale. T-Mobile New name is Theft-Mobile.

We had been with T-Mobile for 13 years. We switched phone service from T-Mobile to Att recently. T-Mobile charged full amount for the service they didn't provide and they didn't want to refund money. There was no contract. I am so sad to say that T-Mobile rewarded me at the end by charging my credit for the service they didn't provide. I don't know if it is legal or not. Please stay away from this company.

Very upset!! T Mobile and their service has been delayed my life many times. I tried to unlock my device when my phone was already paid in full and they lied saying that they did and when I tried switching to another carrier I found out they never unlocked my phone. I stayed 72 hours without line/ connection because they lied about it and had to call them again, spent at least 4 hours going to Apple store trying to unlock again because that’s what they told me to do… Their line is horrible, it was always out of service many times. They put me on collections too when I bought an iPad from them. I told them to transfer to my husband at the time for it and I got the blame for it. They ended up not transferring and they put me to collections… Horrible horrible carrier, run away from them!!

I'm switching from T-Mobile to Pure Talk, only because it's less expensive. My phone was locked during the transfer, so I had to call T-Mobile to get it unlocked. The time on hold was very short. I spoke with Tish, who is based in South Carolina. She was extremely friendly and helpful. She got the phone unlocked and I completed the transition. We need more people like Tish helping people!

The customer service at T-Mobile is horrible; they are not for the customers or the military as they claim to be. I have been a loyal customer for over 14 years and the treatment I receive is awful to say the least. T-Mobile could care less if your phone is connected to your cardiologist. T-Mobile is nothing more than fake promises, liars and money hungry company! None of the agents are on the same page they notate your account sometimes. I have been told they would give me credits never see the credits on my account! The service is crappy, phones work have the time, call in to report the issue but never resolved but still want you to pay for service you never got!! Do NOT go thru T-Mobile. It will the biggest mistake!! 14 years for nothing!!

They have the worst internet and cellphone service ever. We've up the T-Mobile 3xs. I don't receive all my texts, my calls drop, I don't get all my calls. My internet sucks. It's been 5 months my bill still hasn't received credits. They do nothing about it. They can't fix my phone. They do not care. I've talked to numerous people trying to fix my service. No matter what location I'm at my service sucks and it's not just in my phone. It's on my kids' too. I've lost too much money with this company using their horrible cellphone service. DO NOT USE THEM.

When you make a call on WhatsApp in another country they have the right to drop your internet without letting you know and charge you like a international call.

Called in on 10/10/a023 to get a 2 day extension due to the strike. The representative solution was to borrow it from a family member to avoid paying 20 per line. Will definitely put the word out to fellow UAW Members in my local about T- Mobile.

Tried to cancel and the individual on the line pretended not to hear me multiple times to get off the phone. When I would press a number, they responded so I knew they could hear me. DO NOT USE THIS COMPANY.

They send me at least 12 texts a day, whether it a verification code that I don't need, a tip about my phone, or some survey they want me to take. It's very irritating! You're my phone service provider, we're not friends. Quit sending me text.

We switched from Verizon to T-Mobile and it was the worse decision we made. Connection issue or lack of. Drop calls, no connection, choppy connection is ALL the time. We have completed all the necessary updates, restarts, resets, etc. and NOTHING helps. I have spent more time calling and complaining to customer service than I do with my customers. This has affected our business! They are full of promises that they can’t keep. Calling Verizon today to switch back!!!

My interaction with this company was by far the most unpleasant experience I've ever encountered. I decided to terminate my account with them and settled all outstanding balances. However, I was surprised when I received an invoice for $715 from them later on. I made two separate calls to their customer service, spending a total of two hours on the phone, during which they assured me they would rectify the situation and acknowledged that no payment was actually due.

I have been with Sprint for 20+ years now T-Mobile. I was shopping to see if I should switch to ATT with my wife's legacy plan or have her move with me on my Sprint legacy plan. I called the T-Mobile customer services line as I was shopping for rates they told me that I would get a 20% discount if I went to a different plan and I could add my wife. They send me a link I fill out the information. T-Mobile sent me an email to call they confirmed it's 15%.

I switched to AT&T because it will be cheaper for me. I then got a charge on my card for service for a watch I no longer have. Why would I leave a watch on one carrier and have a phone on another carrier? This charge is Fraudulent, shouldn't everything been taken off the old account when I switched carriers and not just the phone? I mean I switched so there is no reason T-mobile should still be charging me any money. I can't even get into my account to see anything so obviously they closed the account so why still the charges. I called and they said they couldn't get into the account. Can't they use your last 4 of your social to look it up? These charges are bogus and I will be looking into this further. If I get any more charges I will just have more evidence. Not happy with this at all.

Customer service in Philippines, they cannot create a memo on the customer complaint. They cannot issue a confirmation number. There is no email address or a method to upload a document to support your claim. They charged me for 12 months for an item returned with in 2 days. T- Mobile is one of the flagship service , but why this nonsense customer service. Each of my calls to the department ended up with uncertainty. After UPS delivered the item at at the T-Mobile TMO GRC DOCK at Fort Worth- TX 76177. It was misplaced and they charge me full amount and not ready to pay back. This is a dirty practice for a reputed company like TMOBILE. Please improve your process and practices. Also improve your 5G.

Hold and Wait times. I first called T-Mobile to port a number over from my employer to a new T-Mobile account. This simple task took a crazy amount of time. First, initiated a call on 9/25 in the morning 11:23am and opted for a call back. Only to be called back and hung up on in the afternoon 3 hours later. So I called back and was put on hold for another 2 hours. Finally, managed to talk to a service person about another 2 hours later. That call ended at 7:19pm. T-Mobile needed more information and agreed to call back at 4pm pacific time the following day to insure I wouldn't need to wait on hold like I did.

I was with Sprint for 10 years before this buyout and I'm disgusted! T-Mobile is trash and I'm definitely going to another provider as soon as I can! I set up a payment arrangement due to being ill and not working, T-Mobile pulled the arrangement before agreement date and won't issue a refund! T-Mobile is trash!

I have had too many issues to name. Bottom line, the service that they provide on a consistent basis is poor. As a consumer I expect more because their competitors, especially Verizon, provides it. I was convinced by the store manager and commercials that T-Mobile was better so I switched. I have had to call T-Mobile so many times to report issues that were not resolved. They had my Sim card then my phone then my phone again. I can't make calls or use the internet unless I'm around wifi. I just have the time or patience to deal with all the inconvenience. I'd rather pay more money. Will not recommend to anyone.

My husband and I were Sprint customers and then they merged with T-mobile. We paid off our phones and went in to get a cheaper plan because we didn't need everything that plan offered. When we were in store they offered us a plan with way more benefits for only $20 extra a month. I should've known that something that sounds too good to be true, probably isn't true. We decided to go with this plan (5g plus or whatever) because we got new phones and Netflix and Apple TV that we already paid for. The guy did all of this math in store and told us only $20 more than our current bill. The month after (September I believe) our bill was way more than it was supposed to be. The lady said it was partly because of the promos and because they charged an activation fee even though they weren't supposed to. She gave us a discount for the month and her manager cleared a 20% discount for the entire life of the plan, bringing our bill down to $250 a month.

I closed my account to port over to another carrier, and it was the worst experience I have ever had. They argued with me for over an hour and could not explain why they could not refund the money ($170) they owed me from being charged after I closed my account with them. They said it was the policy for them to wait 30 days before refunding me. I asked where in the agreement/policy it stated that, and they could not tell me... because it did not exist! They were helpless to assist me, and said they couldn't even send me an email to prove anything. They weren't allowed to send emails! I asked for a supervisor, and of course there was not one available, even though I was on the phone for over an hour.

Placed an order online a week ago. T Mobile has not even processed the order. I was told when the order was originally placed it would take 2 to 3 days for delivery. It’s been more than 6 days now. When I called in they couldn’t even tell me what was going on or why my order is on stand by and not fulfilled. They have such an attitude when you ask for a reason it’s terrible. I’m elderly and decided to cancel my old phone service after the date I was told I would have my new phone with t mobile, now I have no phone and lost my number and can not port anymore. Great way to start new service with them. I would definitely not recommend them to anyone!!!!

The service is terrible. My husband has straight talk still and it's SO MUCH BETTER. This company is a total let down for everyone on our family plan. Working on switching back, but we're drowning in fees.

Yesterday I went to the Glades T Mobile store in Boca Raton and was assisted by Mr. Kirk **. Very attentive and knowledgeable about excellent products and services. Thanks to their time and management we were able to have a very good experience with T-Mobile. Thank you.

Since T-Mobile merged with Sprint the service in my neighborhood has been awful, in my house it’s worse. Dropped calls, no service, the list is ongoing. I finally after multiple requests to resolve this decided to switch to another provider. I switched at the beginning of my bill cycle. They charged me for a whole month. I called once I got a late letter (never received a final bill). I called and they said I paid late, I advised I canceled and wasn’t paying for a service I didn’t have now couldn’t access. The supervisor Kim, stated that I paid late and would have a late fee and they prorate and I would be charged for a month.

Be aware of T-Mobile and their phone hostage policies. We are a business and considered moving our cell service over to T-Mobile. To test and begin the process, we started with one phone. We purchased the phone outright so we owe no money on the phone. Our CEO did not like the service he was getting so we moved him over to a different phone. He still did not like it so we moved him back to Verizon. Needless to say, the phone that was purchased with T-Mobile is locked by them and they refuse to release it even though it has been paid in full.

This is the worst company I have ever had a phone contract with. We have had them for three years. I made sure to save enough to buy out three iphones mid contract just because of how poorly this company deals with any issues with the phone account. I am being serious, do not support this company. I know you have to have a phone, there are many companies other than T-Mobile to choose from. They are terrible.

Sprint switched to T-mobile and now to save everything they don't even send you the phone return kit. You have to print your label and to finish damaging the great service that Sprint offered, the phones are returned through USPS, not UPS.

Tmoblie complaint. Won't unlock my device even though they're breaking the law. Family Mobile was on tmobile network, had no phone problem. The switched I had no choice to Verizon. Since then I've been with 3 carriers and they're refusing to unlock my phone still after years.

I been with T-Mobile for 21 years. Been paying for the insurance and had 2 claims. I filed a claim for my damage phone. I have a black S23 and the replacement phone they sent me was a purple phone. I pay all this money for insurance and their no way they can sent me the same phone. T-Mobile stated they would replace your phone with a new one. The color was wrong and it look refurbished. There was light scratches on the back of the phone and around the sim card port. There no way this was a new phone and it's amazing there no way to sent you the same color.

I have had T-Mobile for about three months. I've always heard bad things about them but they have a tower sitting 30 yards away from me and they were offering Wi-Fi Internet along with the phone coverage that I have so I decided to go with them. I live out in the country and there is no wired Internet here, and the other choices are very pricey and don't really give you anything resembling good Internet anyway (satellites). T-Mobile's pricing is also better than the other providers. That said, I can never get any of their products to work. The Wi-Fi does not work with any Microsoft products because of the weird way they constantly switch IP Addresses instead of leaving you with the IP address you started with when you first connected. Like everybody else in the universe does. (Of course Microsoft is partly at fault here because nobody else has problems with the switches, but it's the only product my employer uses and I work from home).

2 years and that’s it!! They false advertise/promote, they over charge me hidden random fees, they charge me equipment that I don’t have. They lie and steal your money. DON'T GET T-MOBILE! Worst Mistake!

I had many Metro by T-Mobile lines on my plan for 12 years. My friends were on my plan - I paid for them. They cancelled one of their line, but T-Mobile did not cancel it. As a result, I paid about $800 over 2+ years for a line not being used. T-Mobile does not show stats of individual phones so you can't tell what is being used. When I discovered it was still on the plan, I asked for a refund and they refused. I went to corporate. They still refused.

I have been a customer for over 10 years. Never had a complaint or problem that they couldn't fix. However, tonight I called because my bill went up by $25 and I wanted to know why. The rep continued to give me a breakdown of my known charges and claimed there wasn't an extra charge. She continually put me on hold for 30 minutes at a time. Well when she returned at one point she was talking super fast, and mind you she had a heavy Asian accent. Anyway that made it a bit difficult to understand her even while speaking slow.

In November 2021, I traded-in 3 phones (family plan) for a total trade-in value of $2400 ($800 each) at T-mobile. T-mobile promised to return the $2400 in the form of a one time credit and further credits spread over 30 months. However, I have had to call in dozens of time spending close to 50 hours on the phone with them to get the credits. Each time, I'm promised a refund only to see a small partial credit. Each time, I argue with the company to honor the contract, I'm assured a refund of the payments due.

On Black Friday 2022. I was given a manager approved deal for $800 off the new Samsung 22. When I did not receive it, I notified them about it. Customer service gave me $400 then told me I had to get the rest from the manager (**, 3550 S General Bruce Dr Suite 100, Temple, TX **) who approved the deal. Well, he admitted his wrong at our initial meeting and stated the problem would be fixed, and that he would contact me. However; he tried to ghost me. When I finally got in touch with him he stated, he literally reverse everything that he had initially told me, and said that he couldn't do anything about it and stated that I should be happy with what the $400 dollars I received.

Had a business account for over 3 years. Was charged for a year on an internet line I didn’t have and was charged for 6 months on 5 phone lines and 3 tablet lines that I cancelled. T-MOBILE admitted they were wrong but couldn’t fix the bill for over 4 months. Then they were very disrespectful on phone and cancelled my line for their mistake. WORSE CUSTOMER SERVICE I EVER EXPERIENCED!!!

Awful product and awful customer service. Internet service is completely unreliable. Have changed router 3 times… it’s not the problem!! Company/Customer service could not care less!! A “True corporate bully"! GO ELSEWHERE!!!

Be careful everyone with T-Mobile Auto pay. My monthly payment was $136 a month. All of a sudden they started taking around $400 a month. Now, I have no choice but switching to a different company. I will never pay more than what we agreed upon.

We went into the T Mobile store to buy my mother a new phone. Dalila G. helped us. My mother had lots of questions and request, some people can get impatient but she was so patient, kind and knowledgeable. Truly a professional

I bought this line: ** for my work in Albany NY from Manhattan, I paid full pack with unlimited data and calling+sms, I asked the guy if it would work in that area I will work, he checked map. Said yes and also checked my phone also, It did not work at all!! Also in big cities, the data was so weak and leaking, awful! I asked a refund from T-Mobile, nothing, now I asked my card for refund!!! Terrible service, misinformation and guiding with bad customer service. I want my money back!

I'm so disappointed. I have excellent credit. I switched 4 lines to T-Mobile from AT&T. I want to upgrade my 2 lines and they want me to pay high down payments on phones. They lied to me over and over on at customer service that they would fix it but they didn’t. After 4 calls still got the run around how they care. I will leave reviews everywhere how they lied to me. I even asked about upgrades when I got the new service. They said Every customer is different that you get a spending limit. I have a 795 credit score and it’s just not right. I will go back to AT&T where I can get anything I want and just pay taxes. I would have never switched to save 30 bucks a month.

So I made the dumb decision as an 18 year old to switch to T-Mobile as an act to rebel against my mother and find independence. When that didn’t work out, I decided to switch carriers and notify T-Mobile of my departure with their phone service. The reason for my departure was because they suddenly raised the price from 125 (what I originally paid) to 148 for a reason I don’t know. When cancelling, they took 148 out of my account the next day and I disputed that charge with my bank for the charge being taken out unauthorized even when I turned off auto pay. They’ve had an incident like this before when I manually paid T-Mobile for the month and them taking out more money along with that. Anyways, T-Mobile sent me a letter stating that my final bill was due on August 1, 2023 for the amount of 48.08, I paid that bill thinking that would be the last of it, I was wrong.

T-Mobile only cares about new customers not customers that has been with them for two and half years and pays them 500.00 a month. Have five phones with them and five watches but can only upgrade two of the phones because their computer system change your credit limit for no reason would not recommend and I will be leaving a Google review and Yelp.

Very simple. T-Mobile has a promotional of getting 30 days trial of post paid service. You can go from prepaid (like I have) to post paid for 30 days to try it and if you like it you’ll stay if you don’t like it then you go back? Was it difficult for you to understand why I called them? If you said no, then you are better than any agent that works for T-Mobile. I got connected 15 so far, I say so far because I’m writing the review while I’m on hold for the second time already 30 minutes. The previous call was 1h and the last agent hang up on me.

I discontinued service with T-Mobile due to poor customer service and went to another provider after 12+ years. Today, (9/20/23) I saw another charge come through as an auto-pay from my credit card company. There was no notice from T-Mobile. I have been unable to access my statement since discontinuing service (porting my number to another carrier) on 1 August 2023.

My phone was paid in full. My phone broke and I did a warranty exchange through the protection plan that I pay for monthly. T-mobile has my new phone carrier locked, They admit the phone is paid in full but said "I must keep this phone on their network for 40 days before they will unlock it". I don't feel this is fair. It is paid off so why should they hold my phone hostage? They don't have any right to lock my sim. I went out of the country and could not install an esim on my phone so my phone which is paid in full was useless for me. I don't understand what gives T-mobile the right to hold my sim hostage when my phone has been paid off.

I've been with T-Mobile for 11 years, and they are getting greedy. They turned my phone off because they didn't take my money out of my account, had the nerve to charge me $68.00 for the restoration fee, and denied a waiver. I promise they lost a customer. Besides, their service is getting bad, with more dropped calls, slower internet at the end of the month, etc. People think about changing services to T-Mobile before doing it. They will lure you in with great prices and deals. Warning: do not do it!!

I recently switched from TMobile when I found a better deal elsewhere. They sent me a $450 bill for equipment I had (a cell booster). They said I wouldn't be charged if I returned it. I returned it within 10 days. A week after that they called to tell me they'd only take off a portion of that bill because it was returned late. They also never sent my final bill and then added a late fee to it. They also did not pro-rate the final bill even though I canceled my service in the middle of a billing cycle. I would NEVER recommend them to anyone!

Received SIM card yesterday through UPS, and all of T-Mobile representatives are making it impossible for me to transfer my Verizon number this morning. I refuse to be transferred from agent to agent, over the phone and over chat. I will not be going through this with T-Mobile. I do not even have an account yet! Terrible experience. Should be a simple easy number transfer. I can only imagine how things would be from here on out if I would have became a potential T-Mobile customer. I am happy all of this took place this morning with my experience and the these agents and on time, before I made that big mistake in switching over with them.

T-Mobile is the worst company with clients. My husband bought a Motorola Razr+ and the phone never arrived, t mobile doesn't want to return the money. They only have excuses. We have waiting for 10 days and they only have excuses. Also, they told me that I have to wait for 15 more days to have an answer.

Store shipped iPhone 14 plus to house and never received. Told customer service and they opened investigation. Two weeks later no phone but the monthly bill. What! They could learn a lot from Amazon. They gonna charge for a phone I never received. Wow!!! Sales person kept me in store for 2 hrs for this. Hopefully Verizon or another carrier will treat me better.

Been with T-Mobile since it was Nextel (Formally Sprint) 20+ years. They screwed me over time and time again. Going to Verizon, where at least I can get service for what I'm paying for. I'll be taking all my friends with me once I show them the deal and new phone they get. BYE FELICIA!

I'm writing on behalf of my partner Grady ** since he's not very tech savvy. In July I ordered 2 Samsung phones via T-Mobile website and paid a 150.00 deposit, I also made sure NOT to sign up for auto-pay, simply because I have had issues with that in the past.. The phones were being sent to my house via UPS. When the package was delivered, the phones had been ripped out of the box. I stopped the carrier and asked him about the box and the missing contents. He said he would have to place a claim against the missing phones.

So I’ve been a customer for over a year. Never had my bill according to T-Mobile customer service (out of country) agents and they have fixed my bill every month. As I have 4 lines my last 2 lines were 1 free and one for 15. Both were only supposed to be talk and text no data. Well customer service (other country) always fixed my bill for the past year. This past month it was 129. So this month I messaged in and got a us agent and they come to tell me that no my bill is correct it is 146. Last month the out of country agent told me that someone had switched my children’s lines to the essential plan which I never approved of. When signing up I was told it was only talk and text and this agent tells me that is why my bill went up to 146 but they would fix it to the 129 and fix it to where I don’t have to call in anymore.

I went online to the TMobile app. I had just left a store in itself was a bad experience. The representative told me they would add a FREE line to my account. Everything went well the first month. Next month I was charged. I contact them again. They fixed my bill and said it would be reflected the next month. Next month same thing. The bill was charged for the third line. I reached out again. I was then told they would not give me the line because I didn't qualify. None of which has ever been stated to me nor was an issue. I called their customer service where the manager yelled at me and told me there was nothing she would do.

Switched from Sprint to T-Mobile, went over everything with the store for new phones and one watch plan. They were charging me for 2 watches the entire time. So my bill never changed to flag a change. And they won’t do anything to credit me.

Do not fall for the free watches that they are offering - the battery life is good for only 6 hours on a full charge and not really user-friendly. Worse off is that I was told that the watches were free and that all I had to do was pay for the service and could cancel at any time, since the watches were free - OK. But wait you have to keep the service for 2+years before you are able to cancel this stupid useless watches but then they will charge you the full price of $250.00 each watch if you cancel the service. Ok I will not cancel service but will for sure change cell service once the time expires - lost a life long customer.

I've been with T-Mobile for 11 years. It used to be a great company! I am completely disappointed in my service for the past year. I have 4 phones, 2 watches and home internet. In November 2022 my internet box went out. I returned the box and received a new one. In December 2022 I was charged $396 for an internet box they said I did not return. I provided the UPS tracking showing it was received on their dock. I provided this info and was assured my money would be returned to me. In January I called again still had not received my refund or credit on my account. Was told they were not staffed in the warehouse to scan my returned internet box so that’s why I wasn’t given credit yet therefore they couldn’t credit me yet. How’s my problem??? I called in February. Was told I was be refunded again. In July I called again told now that it’s been 90 days they can only give me half my money back… $198!!!

The customer service is rude, and they lie. They shut my service off because the system did not recognize a change in method of payment, and then they charged for a reconnection fee. When I cancelled the services, I was charged for equipment which I was told that I had paid for during the initial set up. I cancelled the service on the 20th, but they said they could not cancel in the middle of the billing cycle (I learned this after receiving my bill). Though I have not used or received the services since the 20th of last month, I received charges up to the 1st of the next month. Per customer service, she can't give credit for because service was cancelled. However, they can charge for equipment which I was told was paid for when service was initiated. Stay away!!!

Do yourself a favor and smack yourself in the head for even considering this company. They offer you bogus low rates and scams to get you to sign up...... then it hits you "I've been **" by the company and then you get your bill and didn't even get a reach around either! Seriously, don't fall for their low cost offers and start up fees only to learn that was only part of the equation. Where I needed the phone most in a different State, no coverage at all. Then, God forbid you mention going to another carrier. Their prices, fees, and penalties go through the roof for ** you didn't even know you'd signed up for. All of this was just under a month in my discoveries but they say you're hooked for 2 years. ugh!!!

I have been using T-Mobile for 6 years now and recently was scammed by an offer for a new phone and line for free. It turned out to be a lie and even though I verified the offer, I was charged anyway. I will never recommend T-Mobile to anyone else ever again. It's like they are trying to take advantage of old people who are not as quick to understand they are getting ripped off. I used to be very happy with them, but they screwed the pooch this time by eating my lunch.

T Mobile constantly changes my bill. Used promotions to lure me in with free equipment. But realistically turned around and kept trying to charge me for the equipment. Every time I call they keep me on the phone for hours. I finally had 1 supervisor "fix the problem" and was told if I had any more issues to give them her name and contact ID #. Finally feeling some relief. It only took 2 weeks for t mobile to screw up my bill again. I followed the last supervisor's instructions. I was refused a supervisor when I called back. The CSR kept me on the phone for 30 minutes until finally agreed to let me speak to a supervisor after asking numerous times. Still issue is not currently resolved and still have not been able to get a hold of a supervisor. The last few times I have tried to speak to supervisor I was going up on.

I've been with T-Mobile for 20 years. It used to be a great company, very reputable, reliable and decent. Unfortunately, however, it has gone downhill in many ways. They DO NOT appreciate their loyal and long-time customers. All they care about is getting NEW customers, especially if they can transfer those new customers from competitors such as AT&T and Verizon to T-Mobile. It doesn't pay to be loyal to T-Mobile, because they will not be loyal to you.

T-Mobile billing is a big joke. They overcharge in the name of partial month bill. Even if they do partial month bills, no single day should NOT be charged twice. i.e., no single day should be in 2 billing cycles. If they do partial month bill from January 1st to January 15, then next month bill should start from January 16, not from January 1st again. Anyone who closely monitor their bill can find this. On top of all, T-Mobile do not maintain bills that are 8 months old (if service is cancelled). As per federal document retention policies, all these bills need to be maintained for at least 3 to 7 years. Stay away from T-Mobile.

I tried signing up for their 5-line essentials plan online. They directed me to call the number and the person on the line said it was because I was trying to mix e-sim with physical sims but if that functionality of the website doesn't work then why have it? I think it's intentional. When I called they tried up-selling me. I told them if I wanted to pay more I would have stayed with my old provider. I stressed needing the plan I had chosen but they insisted and I stood my ground. The rep on the line said he was going to give me the $220 plan to try because he wanted me to have the "best service". Again I said I don't need it I want the essentials plan. I told him again and again that I WON'T be paying for that. I CANNOT pay for that other plan. He said I wouldn't have to and it will be canceled when I call to activate my SIM cards. Then what was the point?

Filed an FCC complaint about a bait & switch situation and a few other issues. CEO Office called in response and I was offered a new phone for free (bribery to close the FCC case?). Turns out I was sent a phone locked by another carrier. Obviously not new! In the process of them trying to activate it, they deactivated my old phone. After over 6 hours on chat/phone with them, the new phone is still locked & unusable and now my old phone won't activate. I'll be without cell & text service until I can drive 45 minutes to the nearest store on Monday. Not sure what that will fix since the store typically calls Customer Service to begin with! I've emailed the corporate office rep that sent the new phone and am now not receiving any responses. I have been a Sprint/T-Mobile customer for 20+ years. I do NOT recommend T-Mobile!

Long story but sharing my whole experience. I switched from Verizon to T Mobile due to wanting to cut cost. Stopped at t mobile in Auburn NY and got a 3 line plan with Hotspot and a smartwatch that they had a 50 dollar promo for when you sign up. Also note, all 3 phones I had purchased outright from Amazon. The only equipment I was making monthly payments on was the hotspot. According to the salesman, I had great coverage in my area where I lived. I paid the down payment and was excited that I got a cheaper cell phone plan. So my wife and I got home and we noticed right away that we had no service at all. We waited a couple days figuring that the number switch had something to do with it because we wanted to keep our same numbers but nothing improved after a couple days. The hotspot worked fine.

The worst experience was with T-Mobile and their services, I have five lines with them for more than four years and I pay more than 200$ a month, the service is really really bad inside the house and any place you go to except highways, and I have to park before my house to complete the call, I do not recommend it at all, I called them more than 40 times and they always give me silly excuses and fake promises and sometimes they hang up the phone as it happened today, I do not recommend it to anyone, you are wasting your money and they are not trustworthy. Mohamed

Customer service provides false statements. I spoke two times with T-Mobile customer service, they both agreed to remove $60 international charges by adding international calling plan, but T-Mobile still charged me above fee. Third time, when I spoke to customer service, I was denied, even though I explained previous customer service conversation, but given me no credit. Totally worst service. I am switching back to Verizon, at least they are honest.

T-Mobile is the worst company ever! I have been requesting a refund for $136.00 and every time when I call customer service they just tell me that will follow up on such date… I have been with T-Mobile for 2+ years… Never have fail a payment! This is the worst ever experience I have had with T-Mobile. Pleeease Return my money!

The T-Mobile Sales and Activation team voluntarily provides misinformation to influence customers' decisions to take up service lines. Even though the activation call recordings confirm the offered promotion, the T-Mobile Service team cannot provide it due to technical issues. This has resulted in paying higher bills than agreed upon. Furthermore, T-Mobile's sales team does not provide written communication regarding the offer. Instead, they ask customers to wait for a few months for the billing cycle to reflect the promotion, which will close the cancellation window and return period. This has become a winning strategy for T-Mobile. Additional facts: The entertainment perks often catch the customer's attention, and the auto-pay program may lead them to overlook what is being billed.

I have been with T-Mobile for over 20 years, I been paying internet with them for over 2 years which is horrible. Just stop working all the time. Just recently they came up with $30 internet vs $50 which is what I pay. I contacted and there was this lady that said, "I can’t do this but I’ll do this for you." Come to find out that didn’t stick so my bill went back to the same amount. Every time I traveled out of the USA service don’t work. So I am always told "thank you for your business" and no one can’t lower my bill. They want me to add more services that I know for a fact don’t work. So figured this. I called to lower my bill and they want to add more services. It’s call effective listening which they don’t have. Don’t get Magenta services. Supposedly it works and I was out of the country without phone service. They don’t care and no one listen. I wouldn’t recommend to anyone.

Do not allow yourself to be taken by the T-Mobile Phone company iPhone promotional gimmick or you will pay a costly financial price you are not prepared. I have been going through this for almost two years now. It has become my financial nightmare. In October of 2021, my niece who was in my phone family plan, but was away at college in another state called me. She stated that she was on the phone with a T-Mobile customer service representative to get my authorization that would allow her to switch her iPhone 11 to iPhone 13 (cost $1200 at the time) and that it would cost me nothing. I told my niece to put the T-Mobile customer service representative on the phone.

COSTCO Kiosk - Signed up for 2 lines On MAGENTA MAX 55+. Then in June I was told I had to pay for a 3rd Line, and move into the more expensive Plan Go55PLUS if I still want the COSTCO and T-MOBILE promotion. WHY? I was already in an agreement with the Magenta Plan, and simply sent the wrong phone. I sent the wrong phone back and was told I had to drive back down to Costco 1hr to get the Correct Phone ordered again.

My husband 85 years old went with his broken phone to T-Mobile. After we have been customers for several years, an awful phone was forced to buy even though he had insurance. He went to return it after few days, they didn’t accept it! The worst company! Very bad service and desperate to sell cheap phones that don’t work! They are charging in our bill that garbage phone that never worked.

Having T-Mobile is like falling in love… then never hearing from the person again. Terrible service is made even worse by terrible customer service. You are told for YEARS they are working on it and it will be great very soon. I’m not talking about an occasional dropped call. I mean you are paying for a service that is not useable. This is like paying to see a movie at the theater and being told to go home. When I had Sprint my phone worked but not since the change. They say for only $25 they will send me something to help but I won’t be paying anymore for a service I’ve paid and not received. They can take this T-rash and shove it beneath their T-ower.

We had a contract for automatic bill pay to receive an $20 discount and 6 months into a 2 year contract they pulled that away from us unless we use a different payment with no problem with the payment.

I got an alert that a payment arrangement amount has been paid in the amount of $103.00. The bill was then $105.00. They still had a threat to shut off on my account if I didn't pay the other 105 today instead of next week as the arrangement states. I simply decided to switch over all 3 of my phones and services to another carrier of the services. I was shocked to see other carriers would never do this and some said they do not send shut off threats at all. They always make the arrangements the customer can afford and stick with that.

I signed up with T-Mobile about a month ago. When I did, I selected the option to port my number over from my previous service and to trade my existing phone in for a $250 credit while buying a new phone. When the phone arrived, it didn't have my old number. It took more than 5 hours on the phone that night to get it fixed, but the number didn't start working for almost 2 more days. After that, it took more calls and online chats to get the ability to set up my account online and in the app 5 days later.

I chose to switch services due to having little to no service in too many places with T-Mobile. When I got my new SIM cards for Xfinity in the mail I switched over. It was the second day into the billing cycle with T-Mobile I was told when I just got billed for the entire month even though I lost all access as soon as I switch (which is understandable) but yet they still make you pay for the entire month that you can’t even use. When I called the day I switched it would have been nice to understand I would have to pay for 2 two different cell phone providers for the month. I would not recommend T-Mobile after this even though I still did after my sister and my mother had so many issues with T-Mobile.

T-Mobile is saving us a lot each month. Not only is the service much less expensive and easy to understand, we also have free Netflix and Apple TV! Pros: Great coverage, pricing and customer service without extra hidden costs. The bill is easy to read and understand. We received $200 each for switching as well. Switching over the service was relatively fast and easy. Cons: Our switchover experience is less than ideal as far as the billing goes. The day we switched they had issues with their computers. I had to work with customer service several times to get it all straightened out. They did provided some credits which took some of the sting out. It took four billing cycles to get everything worked out. We brought over 3 lines with 2 Apple phone trade ins. The issues were all billing and trade in related.

They are the WORST! I have been a customer of T-Mobile for almost 10 years. On 8/23 my iPhone 13 randomly went on SOS mode and was not picking up signal. On 8/24 my phone was still not working so I walked into the tmobile store and one of the associates tried putting a physical sim in my phone. After 20 mins of waiting for my phone to pick up signal nothing was working so they advised me to go to the Apple Store since my phone is still under 2 year warranty. On 8/25 I get to the apple store and they figure out that the IMEI is blocked and they cannot help me until my phone is unblocked. I never reported my phone as lost or stolen and so it should’ve never been blocked. I call tmobile and they tell me it takes 24 hrs for the fraud department to unlock my phone.

We recently changed service from T-Mobile to Verizon due to their horrible customer service. We signed up with T-Mobile in 2013 when they had decent customer service. We moved to a new house and the area we were in had horrible coverage. We went to a local store, which is now closed and we were given a "Cellspot" device to increase our signal. We were told it was free of charge since we were already customers and the store gave it to us with no documentation or signature required. We used the device for 4 years to extend the coverage at our new location until they eventually put up a tower in our area and we no longer needed the device. We did not attempt to return the device because we were told it was free and did not get any paperwork or have to sign for anything.

Make sure you check your bill charges every month. When T-Mobile acquired Sprint they continued to charge a month to month $15 per phone lease charge even though we had totally paid off our phones with Sprint. That’s $30 a month. They also added a “Lookout Premium Plus 1” GSM (identity theft) that we didn’t order for $9.99. They also added “Protection 360” anti virus that we never ordered at $30 a month. That’s almost $70 a month they were stealing from us! Horrible company! Don’t use them!

I wish there is a alternative company so that T-Mobile would learn and actually be a provider not a suckered. Their customer service people are 100% psychopath and master of lying. But root cause of t mobile and their 5G don't even talk about it. All the media business celebrities gurus TV been saying 5g will being us, Business 'Life' Technology will be so fast and amazing that we would go to moon and come back in a minute. Reality is its sucks that 3G. Even 3G way faster than this ** 5G mania and paid promotions, Promoters Statements. So sick of tired of T mobile **. 5G superior technology and some hi tech ** Statements that coming out every other months. **!!!! If their phone network is not even have cover in New York forget about other parts of US. They should get sued because of their constant lie and Lie.

I have been overcharged hundreds by T-Mobile and the worse part is the system is flawed. I’ve been a customer for years and today they showed me that customer loyalty means nothing. Pretty soon they’ll be bought by Xfinity Mobile if they don’t work out the lack of communication.

I had service with T-Mobile for 2 years. It was horrible. First I went to update and they wouldn’t let me saying I had to pay the whole phone first. I switched over to Verizon, 2 weeks later they charged me 64 dollars for a service I no longer had. I called customer service, could barely understand them and then I was on hold forever. And after everything they tried to tell me they didn’t charge me yet I was looking right at the charge. My bank is disputing it with them now. I would not recommend them at all.

Basically all calls are transferred to the Philippines and good luck with trying to understand their English. Seems they're all running around with their heads cut off. 2 hours trying to get help and they still couldn't help me. Asked last guy to transfer me to a manager more than 20xs and still wouldn't. I'm thinking about switching after 10 years. Everything went downhill with customer service the moment these people began answering... They don't understand our US English unfortunately.

All 3 of my 4G phones on my account had been purchased through a private retailer. T-Mobile data and phone service was very bad when driving around and at work. I went to a T-Mobile store about 6 months ago and was told it was due to my 4G phone. So in May, we got two 5G phones. The data and phone service was still bad. Last week we decided to switch to Verizon. Both 5G phones' numbers ported over. The one 4G phone would not port over or detect the Verizon SIM, which I had picked up from the store because the phone has no e SIM. I called Verizon tech support and was on the phone for 3 hours and nothing could be done. I realized the next day that T-Mobile placed a DEVICE UNLOCK app, on all my 4G phones, which prevents using other carriers' SIMs.

When I contacted T-Mobile about new service, I spoke to a really great rep named Jaz. I signed up for the 55 essentials plan and added another line for my son. I was told that the I-Phone 12 was $26 a month but with new service I would qualify for 50% off promotion which would make it $13 a month. My plan would be $55 a month. I agreed to that. I signed an agreement to that. But now with every month, I am charged twice as much.

Hello: I have been a T-Mobile customer for 10 years; I have 6 business lines with them. When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing. In so many occasions, the phone calls does not go through even though we are testing our own phones; the phones do not ring and the callers are directed to voicemail; voicemails are not notified for as long as 3 days. Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voicemail. I was looking at my phone the whole time. This was the straw that broke the camel's back, and now I am searching for substitute to my business elsewhere. Sincerely, Michael

Absolute garbage, save your money, you'll never get decent service or customer care. Had Sprint, GARBAGE, but T-Mobile beat them. Had Sprint, end of contract, requested to be transferred to T-Mobile. Assured I was now with T-Mobile, NOOOOO, still contracted with Sprint and had to do 2 more years with their trash services. I vowed I would change companies when the contract was up. Contract was up in April 2023, waited to August to change providers due to a move, damage to my house in a store, etc. Enduring crappy service, dropped calls, people thinking I had hung up on them when it was the phone. Phone losing connection, on and on and on. I have rather chopped off a finger than have to call their customer service to get help because it was going to take DAYS to get it fixed.

I am a disabled veteran. I've been with TMobile since 2015. I added my family to my account including my spouse and 2 sons. Everything was fine and then our oldest son graduated high school in 2018 and joined the Air Force in late 2019. Sometime in 2020 or 2021, my son called us wanting to be taken off my account so that he could establish his own account. So we requested that he be taken off of the account. At the time, he was stationed in Los Angeles while we were here in Texas. Everything was done over the phone. TMobile understood what we wanted & removed my son from our account and created a new account (**) for him.

I honestly don't know where to start here but I will say one thing. The foreigners that they hire to answer our calls are very pleasant. They have ABSOLUTELY no idea what's going on but they are kind and respectful. Big money making companies like this don't hire American workers. They hire foreign help because it's a lot cheaper and they can eat lobster on the seventh day. However when us little people are paying an outrageous phone bill 4 phones to be exact and an internet bill in my case. We're not appreciative of uneducated customer service. Again it's not their fault... it's the big guys... lounging in their big beautiful homes with their shiny cars in their 5 car garages with not a worry in the world other than waking up tomorrow to look at their profit margin because they hire foreigners in other countries to answer our phone inquiries.

I have been with T-Mobile for yrs, never had a complaint till now. Back at the end of July my husband and I went to get new phones. My husband got the new Samsung and I pre ordered the Fold (which didn't drop till 8/11). We also got all the accessories for both. On 8/1 my husband's phone and all the accessories came in. On 8/11 I went into my T-Mobile app to see when they were going to send my Fold. It said completed 8/1. So I called T-Mobile, the person I talked to was confused also. It showed phone delivered, but had no ESN number or any identifying information on the phone.

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money.

I switched from Verizon because T-Mobile is now claiming they have the best largest network but from my experience this is not the case. I constantly have spotty service and drop calls more. I would not recommend T-Mobile.

I switched to T-Mobile for the switch and keep with a promise they will pay whatever I owed on each phone. I have two phones. I received only payment for one phone with the other one pending for 3 months now. They turn off your phones after just 8 days overdue and charge you $20 per line to restore it. This included the car (it’s just like Life 360) gadget which they offered for free. So $60 total!!! After 8 days!! Customer services is lousy too with it going overseas and having a language barrier. Once I pay this bill off I am switching!

Let me start at the beginning of my service, I signed up online and arranged to pick up our devices at a local location. I picked up 2 devices and numbers. I was informed that I could get a 3rd line for just an activation fee, I declined as I did not need and didn't want to pay for 3 monthly. Set up my phone and my other half's also Samsung A 14's with monthly payments for each. This would have been April of 2023. All good at this point. The next day we set up our online portal and discovered we had been charged 2 separate activation fees and that the7 had opened the 3rd line I declined firmly. The 3rd line was in a name I had never heard of, but when my wife called me that number also came up a name I didn't recognize. Called the location I bought them at and inquired as to why the names were wrong. They handed me a line about it was the old owners name for that number. I asked if it could be changed and then got instructed on how.

We signed up for 5G internet with T-Mobile in Dec 2022 with a guaranteed for life $50/month rate. We were also offered a free 1 year subsription to Paramount Streaming. The streaming never happened because autofill added a old email address and we didn't catch it before submitting the required form for the trial Paramount subscription. After a lot of phone calls to both Paramount and T-Mobile we were just told "sorry" can't correct the email. So that subscription never happened. Then, 5 months after using TMobile 5G it was like someone just hit a switch and our decent service went down to almost nil. We went thru the standard "replace the tower"...Didn't work, then went thru the standard "replace the sms card"....Didn't work and in the duration Tmobile notified us they were raising our guaranteed $50/month rate to $55/month unless we authorized direct withdrawal from our bank account which we never allow.

Horrible svc, unlocked phones don't work, their phones barely work. 25 hours of life wasted with customer svc got nowhere. Don't do this to yourself. I thought I'd save money, but now paying for no svc. RUN!

December of 2021 we changed from ** to T-Mobile. Before changing we talking in depth to the workers about service, customer service, pricing, and many other things. We were told many untruths! Such as when you call customer service the reps are regional and you get the same team, in our area they are out of Oklahoma City. (I have yet to speak to anyone in the states, and it’s been almost 2 years and many calls.) They had specials to move our account over and they would pay off the phone we were bringing over, I did not have to anything to make that happen but it would take 4-6 weeks to get the credit card.

This is in reference to T-Mobile and Assurant cramming their customers. On May 30, 2023, $731.61 was debited out of my Chase Account for my T-Mobile cellphone bill payment of which 299.66 was for a fee. The fee was a non return fee for not returning a cellphone device. I have been charged this fee previously on Feb 2022 and was assured by T-Mobile it was a mistake and wouldn't happen again. So on May 30 when my autopay went through, I was very upset to see it had happen again. The phone was shipped on April 10, 2023 and received by T-Mobile on April 17, 2023. I receipt of this transaction from USPS.

Metro by T-Mobile has been a great cellular service before the Sprint merger. They're getting greedy on the a la cart transaction fees. Like to pay your bill or change due date. It's like they want to penalize you for not paying for your prepaid no contract 30 days. What exactly is no contract if you're getting fined for not paying on time to ** fraud **.

I decided to switch cell phone service over to T-Mobile and what a great experience thanks to the representative I had a pleasure speaking with. His name was Chris from Oklahoma. He was so patient with me throughout the call and he was truly a sweetheart. I could tell instantly that he loves his job. He was successful at setting up my service and I really was sad to see the call end. It was like we knew each other for years. Great job Chris. What an asset you are to this company!

I just submitted a review for a horror experience for an on-line trade-in that didn't work. A T-Mobile supervisor just called me and is going to adjust my account! He was awesome with understanding and trying to regain my trust as a T-Mobile customer. He was successful -- I am very happy.

I had a phone upgrade available on Boost Mobile so I searched their site and purchased a phone. The money was deducted IMMEDIATELY from my bank account. This was July 13th. The phone wasn't available so I requested a refund. I have contacted customer service at least 5 times and every time have been told to expect my refund in 7 to 10 days. I filed a complaint with the BBB on August 7th. I called again today, August 10th and was told that it could take 19 days (strange number of days) to get a refund. I would like to change carriers but fear I won't get my refund if I don't get a refund first.

I changed from Verizon to TMobile couple months ago. I have the cell phones and the internet with them. Day 1 I’ve had terrible service, dropped calls, no TV, even when I’m calling them to complain they can’t understand me. I’ve spent hours on the phone with them. They told me they changed my tower, I needed to wait 24 hours and it will be fine. Reboot and reboot and reboot again.

After buying a new phone in May and haggling with the manager for a better trade-in, I was promised a credit. The credit didn't show up the following month so a phone call was made to the store. The manager explained he had forgotten to apply said credit but would do so the next month. July came around, no credit. I went directly to the store and after a "discussion" with the manager, a credit was put into place for August. Verification of his intention was provided to me. Sometimes a face-to-face is necessary to avoid further miscommunication. I was satisfied to see the credit applied on August 1. What started out great, then became rocky, turned out to be satisfactory experience.

Two to three months ago, I ordered T-Mobile internet service with the understanding that I would not be billed for that internet service until I connected and activated the modem/tower. I still needed to pay off my current provider before I switched over. Soon after I received the modem/tower, I received a bill charging me for service that I had not even switched over to yet. Hadn't even opened the box yet. So, I called and immediately canceled the service.

The customer service with this company is horrible. First My S10+ stopped working and I'm being told I don't have insurance when I can clearly see that I do and have been paying for it since i bought the phone. Second they ask would I consider an upgrade and I said maybe how much is the S23? I was quoted $800. I can by it from Samsung for that. I was then told if I don't get the upgrade I would have to wait 3 days for them to file an insurance claim on the phone the say I don't have insurance on. Time to find another carrier.

SAY GOODBYE TO T-MOBILE: I will never ever use this company again. Actually I never chose it in the first place. This company is totally clueless to proving an answer to any of your questions. I just hope there is not another company like T-mobile. I guess the rest of my review was removed!!! But it doesn’t matter because T-Mobile will never be a choice for me ever again!!

I’ve never met such incompetent company and people in my life! Still receiving a bill for a service I never activated or used. I’ve wasted more time talking with T-Mobile and accomplished nothing. I’ve seen customers come and go into their store and leave as frustrated as me! Go to Verizon. They actually help you when you have a problem, question or concerns.

I have bought 3 phones from T-Mobile in 5 years all stemming from my first phone with them, shutting off. I was made to hit another. Then I find out the model was discontinued but not until a year or more later. I want the phone replaced, I paid for it, yet they want me to add another line to my plan!??? I pay for 2 lines now when I only need 1. I bought and paid for this phone, they took it, made me buy another brand and now won't replace it, yet I was given it as an option to purchase ...again? This is one of many many billing questions issues, incorrect charges hours spent correcting yet never corrected. They actually go down the road a month or 2 and start charging me again for a product or service I need or asked for. Shameful.

I need to decode my phone. It's been seven days since last Thursday. Call them two or three hours ago and again they said it will take 24 hours. At least I spent a lot of time and energy on decoding this mobile phone. I contacted them yesterday and said it would take 24 hours. I called them again today and said it would take 24 hours. The service of these people is really terrible. Yesterday I asked for their service address and the answer was in the Philippines. If you have any questions, please leave T-Mobile as soon as possible. Your troubles will bother you for seven days, ten days, and a half months. If there is a score, I will -10 Stars.

T-Mobile has some good people working for their customer service that would like to help but they have system limitations and escalation processes that won't allow them to help. I purchase four new phones and lines in December 2022. T-Mobile didn't credit me for a phone trade in. I called to correct that in February 2023, spent 2.5 hours to get them to acknowledge the error and I thought it was corrected. Issue didn't get credited to my future bills like customer service said it would. I wait a few months and try again to get the credit corrected, again it took me over two hours to get the issue logged. Customer service told me it would take two weeks to process and they would call me back. I did get a call back and they told me the credits would start on my next bill. I waiting to see of that actually occurs.

Being under a 2 year contract means nothing to T-mobile. They want to break it they will. My contract, they pay for Amazon Prime for free, stopped doing that in April, now I pay $15.99. Now beginning September 1st that are no longer going to pay for my Tidal music either. Both are on my 2 year contract. Tidal is $20.00 a month. 6 years ago, I had a Brandon ** from their President's office forge my name on a contract. I switched to Sprint like millions had done, only to end up with lousy tmobile again. Filing complaints with the B.B.B goes nowhere. They don't see anything wrong with the CRAP THEY PULL. Just break contracts and get away with it. All the customers that have the same contract I have, you screwed over. Thousands if not millions of customers you've screwed over!!@

Phone was supposed to arrive Sat. Then, was supposed to arrive Tues. First shipped Fri. Then, same order, showed shipped sat. Then, got e-mail, shipped Tues. They lie about services, lie about shipping dates, lie during customer service.... T-mobile is nothing but lies.

We have been trying to work with T-Mobile for over 4 months for them to return credits for service that we were mischarged for. When we initiated service a "dummy" line was created for the Digits feature. Due to poor reception and even worse customer service we decided to switch providers. We had called T-Mobile to ensure all lines were cancelled. We were assured that the account was now closed. Since that time we were charged for 2 full months of service. Turns out that the rep "forgot" to cancel the dummy line, likely to retain the commission. I had contacted customer service to remedy this situation and return the money to our account.

If I could give T-Mobile a negative rating I would. My girlfriend and I fell into their trap 2 yrs ago come October 2023. We were assured service at my home. It couldn't have been further from the truth. There was a point in time I couldn't even send text messages. They kept telling me it wasn't their service it was my iPhone. Went to the iPhone store and was told my phone was good. Then I spoke to a represented and was told that yes their coverage was poor in my area, but don't worry they were in the process of upgrading the tower that serves my area as we spoke, and would be done within a week Guaranteed! She would even go as far as to call me daily to check in. I never received a call back.

Please do yourself a favor and NEVER use this company, the service is awful and on top of that when I decided to switch to another company I made a payment arrangement with them and I was paying on time. At the 5th payment they charged the complete.

Terrible company. I tried back in may to get a prepaid account. Couldn't get one so I canceled 'cause my phone company wouldn't unlock my phone and they said they cancelled then a month later I was billed $55.39. I went back and forth with T-Mobile. They asked for my phone number. I'd never had a number with them and stuff. They asked what number I was trying to transfer so I gave him the number that I was trying to transfer. I gave him all my email addresses, everything, home address and my social security number and they said that oh none of the information they had on file, none of it. Okay.

Updated on 07/29/2023: This is the end result of the post I wrote on 7/28/23. I received a callback from the Manager and explained what happened. She said there were no records of either of my calls, one from a rep and one from a previous Manager promising compensation for all the hassle of fixing my internet and the rep that promised me a rebate card, finding out she promised something that had already expired. I WISH I WOULD HAVE READ ALL THE 1 STAR REVIEWS BEFORE GOING WITH T-MOBILE INTERNET.

T in T-Mobile stands for terrible. They provide the worst service and customer experience. There isn’t a standard policy and the reps will lie to you to get money out of you. I wish I still had Sprint!

The is the trashiest phone I have ever owned. Don’t buy it and quite honestly I don’t know why they make it. In less than 6 months it broke. I had a horrible and disgusting experience with T-Mobile. You really do get what you pay for as far as phone service.

Following up on a promotion I received in the mail, after 2 hours, the agent convinced me to switch from ATT w/ promise of paying off my phone and a credit towards a new phone to be paid out over 24 mos. In order to activate the deal, I was to sign an agreement that was committing me to paying $35 more a month for the phone. In following up with Customer Service, they had no idea of the promotion I was sold and eventually told me that to get that deal, my monthly fee would be twice as much. I was promised a transcript to be emailed but wasn't.

"Sorry, this post has been removed by the moderators of r/tmobile. Moderators remove posts from feeds for a variety of reasons, including keeping communities safe, civil, and true to their purpose." T-Mobile has failed numerous refund requests for $696.44!!! I filed a warranty request at the end of 04/2023. T-Mobile stores could not transfer my data to the replacement phone so I found a cell phone shop that could. T-Mobile would not accept my old phone to turn in and said I would have to mail the phone back in the provided envelope.

I purchased a new cable for my cell phone one month ago at the T-Mobile store in Boca on Military Trail. One month after, the cable was defective, and I returned it to the store. The store refused to accept it back and made me purchase a new one. That is T-Mobile's policy.

Dear T-Mobile, We switched over to you from Verizon. Biggest mistake ever, you suck and your tech support is even worse. It has been a total waste of time calling you for help. What’s worse than spending 30 to 90 minutes on the phone to get the issue fixed with NO success, is getting a text message afterward saying: “Please rest assured that I addressed all of your concerns.” If you addressed my concerns that would mean you were able to correct my concerns or assist me in that. You most certainly did not! Add insult to injury is that you give no way to dispute this fact.

I did an application for a cellphone and I ordered an older phone and I was approved. Everything is finished the DocuSign everything. I can't get anywhere. The mall. The phone I'm being treated like an a I completed the payment. It was made and I got an email. "Thanks for your order," and then 2 days later I gotta an email so I called, do another application. It was done again. Lie lie then another application. I have 3 order numbers. The order, "thank you for your purchase."

I had a billing issue and called 611 on 1 phone and 800-937-8997 and was left on hold I guess until I would die!! Overall POOR customer service. I guess I will change carriers and this ** company doesn't care as I only have only 2 lines But if enough of you change then I guess they will listen.

I switched to T-Mobile from Verizon back in October. There were issues and delays but T-Mobile did work with me to resolve. Now 8 Months into the contract I am advised that I can no longer use AX for my autopay and if I continue I will now pay $20 more per month. Using AX and receiving the autopay was one of the reasons I switched to T-Mobile. I have spoken to the store (where I made the switch) and to 2 different Customer Service agents who all agreed that it was wrong but there was nothing they could do about it. I resent that T-Mobile changed their policy mid stream which in effect will increase my bill by $20 unless I pay from my bank. I recommend that nobody purchase T-Mobile unless you are willing to have changes made to your contract after you sign.

T-Mobile's customer service has many problems. The biggest one being a lack of oversight in the system. There is no mechanism in place to deal with how employees handle problems. If you are having issues with how someone handles a customer service complaint there is no one or place to register the complaint.

I had my disabled son using an old I pad that I purchased from T Mobile..it broke and I ordered the wrong size from t mobile I returned device as they said I could and it wasn't even used and they wouldn't give a refund as they said I should wait for 10 days even after dozens of calls explaining that my disabled son needed it to communicate they ignored complaints to the fcc and refused me the right to speak with any unites states customer service people I will take legal action and I will make this public..and they took my money in a second but haven't returned it yet please don't use them we are going over to At&t

Spring 2023 our company was looking to consolidate employee cell plans. We spoke to numerous companies and were persuaded by T-Mobile to join. It was a super klunky transition. The internet gateway struggled in our area to get coverage. Their techs worked with an IT person we hired to try and make it work. In the process our main phone number was routed back to our gateway. Yes, we were without an office phone for 11 days. Our rep abandoned us and would not return any correspondence. He was all over it when he was perusing our business. They have yet to deal with the issues they caused or assign us another rep. T-mobile signed us up, took our money and now they are giving us zero support. I highly recommend you do not find yourself in this same situation.

When you go to any T-Mobile store video record the employees what they said. Sometimes they mixed up and when you tried to follow up with what they said they said we have no proof. Also, they give hopes up for 3 months until they tell you, "I'm sorry we can't do anything about it." Just a heads up maybe ask them for a proof and let them sign on it for what they said. Always keep a proof for the future. We tried tmobile for the first time before we bring all our families into it. Apparently with what happen to us today lose our hopes and have explain it to all our families in here and Hawaii. They are willing to move to another services too.

I had a plan with Metro for a long time. I purchased a new smartwatch that is not supported by Metro PCS. So, I wanted to change my plan to T-Mobile. I chatted with a sales rep over the T-Mobile website. I was quoted a reasonable plan. When I wanted to activate, I found out that I was set up for 2 lines and the price was twice what I was quoted. The sales reps are scammers. I am sure it is in the direction of the T-Mobile management. Otherwise, they would train ethical sales personnel. AVOID this company at all costs.

It seems as T-mobile needs to train their techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put on another ticket so they can try to resolve this issue once again.

I hate greed and these big money companies always seem to be the ones who Stick it to you. Now T-Mobile will not give you your $5 discount if it's an automatic pay through a credit card. Now they want your banking information or a debit card. I don't have a debit card and I never will because anytime money comes directly out from my account I need to register it into my register... or money can get out of control. I don't care when it hits my credit cards because I get my bill and I pay it in full and I'm done with it. In addition T-Mobile will charge you $5 plus tax if you go into the store and pay your bill at the store. I call it thievery and greed and I see their ratings are far from good. I've been with this company since 2003 and this is not how you treat a loyal customer.. not by any means.

Contacted T-Mobile via Twitter. They came through and removed all equipment charges. Too bad the T-Mobile Chat contacts could not resolve this situation. Too bad the store could not resolve this issue. Just a FYI most Phone Stores are 3rd Party independent sellers and not directly associated with a Phone Company (such as T-Mobile). Either way, they finally came through. Suggest using the Twitter Social Media T-Mobile Group if you need help.

On July 6th I contacted T-Mobile customer services to open an account as pre-approved ACP recipient and provided them with ID Number. Today I was informed my bill would be $159, not 75 minus discount.

Years of misleading line promotions left me with an inflated bill, the reps solution? Add another line! Switched to ATT and my bill is a fraction of T-Mobile's. Three months later I notice they were still billing me. I try to login online, it won't work as my number is now associated with ATT. I contact them, I don't recall my pin. In order to recover it I need to have the T-Mobile app. Now I get to drive to a T-mobile store. Apparently, all standards of multi-factor authentication are not good enough for this god-forsaken company. Avoid at all costs.

I have had long term contracts with Tmobile, Verizon, US Cellular, AT&T & Spectrum over the last 15 years. Here is how I see it, Verizon was the most expensive but had superior connection with no drop calls, US Cellular & AT&T were middle of the road on cost and drop calls and Tmobile my current carrier straight up lied about the cost and the 5G. I have dropped more calls while living in the city than I ever did living in the country on US Cellular. If I had to pick one carrier overall I would chose Verizon and just suck up the extra expense.

I signed a contract and terms of service which included a promise to “never raise my rates”. T-Mobile said I would get a $15 monthly discount if I allowed them to automatically charge my credit card each month and we both agreed. Now T-Mobile has UNILATERALLY changed their terms of service (for which I have not agreed to) which requires me to give them my personal bank account information for them to access my bank account or I will be required to pay an additional $15 per month for their services. Bottom line here at the end of the day is my monthly cost did get raised by $15 and T-Mobile is getting that money. I guess they didn’t “raise my rate” but by unilaterally changing their terms, is now getting more of my money. Seems illegal or at least unethical to change terms I didn’t agree to and then bill me those extra costs.

We were told we'd have 5G where we live but not only do we not have it I can only make calls on my own wifi. We were told a new tower was coming but hasn't happened yet. Calls always drop when we're driving in our area, if we have service at all. And when I do have service it's on an AT&T tower. I chat with customer service and get platitudes and promises but nothing changes. I'm beyond disappointed with T-Mobile and can't wait for my contract to be done. I will be leaving as soon as I can. If you don't live in a big city I would recommend you stay far away from T-Mobile.

Because the greed at T-mobile is so great... instead of fighting credit card companies for rising fees, they've opted to force customers to use a debit card or a bank transfer in order to keep the price plan w/ auto monthly billing... this is disgraceful, gross and likely to happen more and more because...well, profits are number one and t-mobile is doing quite well - so why not negatively impact its customers - bizarre... only in a rampant greedy society could this happen... they don't care if you cancel... they don't care they made promises when I signed up... Instead of fighting for their customers, they decided to punish them/force them to change a payment method that best serves their interests... they can go to hell.

I have simplified the details somewhat for brevity. I called to order an iPhone with a great offer on a trade-in. The very friendly agent upsold me home internet and said he would throw in a free Samsung tablet, the only attached string being an additional $5 per month for the added cellular service. My cellular bill was a plan that cost $55 per month, and the internet service was to be $30. With a very generous trade-in credit of $830, I was pleased with the deal. My total monthly bill, which includes a $20 per month protection plan and a senior discount was to be $97. The agent sent me to DocuSign to sign the paperwork and almost immediately asked me what was taking me so long. I told him it was a lot of paperwork to read, and he urged, “Don’t read, just sign.” That should have been a red flag.

2 out of 3 times I call T-Mobile customer service - I get a person that doesn’t speak English - or very little .. Used to 100% it was all reps here in US .. Not anymore .. Sad thing the non English speakers have no clue .. This keeps up I’m dropping my t mobile service.

I received a mail offer from Tmobile showing a great price on the phone lines with them. I at the moment have AT&T but I open a line with tmobile for my husband with the plan of switching my service to tmobile once my phone was paid off. First of all the monthly bill I pay on one phone is not as advertised on the mail I had received. In the 4 months I've had with tmobile I've only had headaches and issues. My husband account got suspended today because we forgot to pay it. I could not log in to the website account because it kept asking for a code that had to be send via text messages but guess what? Since the line was suspended I was unable to receive their own text message with the code I needed. So I had no option but to call customer service and I waited for 30 min.

I switched my home internet to T-Mobile about 6 months ago. Somehow, they managed to mess up my account setup and I haven't been able to create a T-Mobile ID to manage my account online. I contacted their Customer Service via phone twice, talked to a technical support representative once, and even went to the store to get the issue resolved. I was told that the tech support will be working on it and will let me know once it's fixed. I haven't heard from them since, and I am still unable to create a T-Mobile ID, so I have been unable to manage my account online nor am I able to redeem the code for $50 credit they provided.

I tried to open a business prepaid auto-pay phone line for my company. I gave them my phone number, all of my bank routing number, my driver's license, credit card everything. They still question my identity. I even called in and spoke to a representative that could not figure out what the issue was. Now they want me to come in and show them a driver's license. Where do they think I got the information from. And a social security card. I haven't had a social security card for 50 years. That's why you memorize your number. The worst company. First impressions last longest. They are the worst.

I have been dealing with T-Mobile since March 2023. I cancelled my service with them and moved to AT&T on March 16, 2023. I called T-Mobile, cancelled my service, transferred my number, paid the balance due at that time. On May 6, 2023, I received a bill from a collections agency for $1074.00 (which should have been $697.00 for phones I still owed on). I spoke with someone at that time, who stated that I had equipment I hadn't returned for 300.00. Ok. So I go to pay the bill and it's actually $1,714.84. I try to get someone to explain to me why they added on almost 700.00 to my final bill and why they would send one amount to collections and not the full amount, if I owed it. I was told (after driving to a T-Mobile store because no one could talk to me without verifying my identity) that I owe the additional amount for equipment.

I was initially interested in the Essentials 55 plan for $40/month with auto bill pay. The sales representative showed me, in writing, how I could get many more features, plus a free phone, for $55/month (via monthly reduction of the cost of the phone for 24 months), with the Go5G 55 plan. After signing up for the more costly plan, I learned that some of the features I had been promised were not included in that plan; they were only available on the Go5G Plus 55 plan, which would cost $70/month.

Please delete if not allowed: ADVICE: if you think about switching from Spectrum to T-Mobile, don't do it!!!! If you think Spectrum is bad - T-Mobile is 1000 times worse. I wanted to switch with my Internet from Spectrum to T-Mobile (I heard some good things about the service from some people in the Dayton area who use it and the price with lifelong price lock is also a big PRO), so I got their "magic box" from their store in Greenville.

Worst customer service ever! I have switched from T-mobile to Mint mobile. I have received several messages from Mint mobile saying that my number has been transferred to Mint. However, T-mobile has it locked, there's no balance and they told me 24-72 hrs to get it unlocked. I called back and it's still locked. There's no reason for my phone to be locked! They have given me every excuse in the book. It was very easy to port my number to them from my first carrier however, the transfer isn't going through and I still have my primary number on T-mobile and I can't use my phone at all!! They have the worst customer service they lie to their customers.

If I could give them no stars I would. Tmobile is very deceitful and malicious when it comes to new customers. Before I switched over to Tmobile from Sprint I was in the process of getting a free phone upgrade. I spoke with a Tmobile representative to inquire on their plans when I was advised to not get the free upgrade with Sprint that they will provide me with the same upgrade once I switch over. Of course once I switched over I realized that was a LIE. I do not like to be deceived or given false information under the pretense that they will get a new customer, a sale or lock you into a plan for a specific time before you leave the service provider.

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

If there was an option of giving this Co. zero stars, I would. Long story short, this company deserves to be in jail. They never deliver what they tell you. They are highly unreliable. Which left me stranded on the side of the road, with no signal, less than 30 miles from home, in 100 degree weather, and unable to call my wife or the roadside assistance I pay for every month, or even call 911.

I have had T-Mobile for three years Military/Senior plan plus was told I would receive a Ten Dollar month discount for Auto Pay credit card. Was perfectly fine and it was for three years, I get a text from T Mobile today saying a credit card is still perfectly fine for auto pay but not fine to continue to receive a discount. It must be a debit card or bank account information, A little research (google search) shows T Mobile was hacked into in 2021, 2022 and twice before May in 2023 but we're suppose to trust them with bank account information. I am not a lawyer so I cannot speak to the legality of "breaking their Promise/contract". I am certain however the customer wouldn't get away with it, T Mobile your wrong!

Been here 10 years, as soon as I switched to Magenta Max it's been horrible. Last year in my home I could not use cellular service, had to connect to wifi. I figured it was my home. We moved in the middle of downtown and the same thing! I can not use cellular service at all in my home. I spoke to 4 different people today and all of them had a different reason as to why I didn't have service. Their customer service is normally always amazing, but I have no idea how Leslie, tech support manager obtained her title because her listening and resolution skills are concerning. No result, and still, no cellular service on two T-mobile lines. Time to research other providers because T-Mobile is now a complete joke.

Was sent an offer about switching to their service; meet or beat the price I am paying now and free phone. Called about the deal, what they offered is more than I pay now, then stated I could get a cheaper plan, but they will take away multiple services. I asked for them to forward to their superior, she said she would and get back to me within an hour two, I called back to see if it been resolved; the next gentleman said they cannot honor their offer to me. Both had been apologized, but it doesn't make up for false advertising, especially when T-Mobile is pursuing me to switch to them. False advertising, I believe that is illegal!

I just disconnected my services with T-Mobile after ten years because of the cost. And the reliability. For years they overcharged me and my family for services. My just recently brought my attention I was spending on cellphone bills. And equipment. They were really robbing me for years. My time spent on hold has added up years off my life. I am also a military member and have a family. This is supposed to be an American company. T-Mobile has really disappointed me and my family. Be careful. This is the first review I ever written.

T-Mobile service is the worst. Their sales team is very quick/fast to trap the customers but their service team is horrible. First, they overcharged me on the billing amount. Then, I cancelled my service but they still sent me a bill. I had to be on call with them for 3 hours and provided all the evidence with their email confirmation of the cancellation of the service. They removed my bill but after 2 months, I get another bill with interest charge. I called them up again and now they are asking me to go to a t-mobile store to verify all my details.

I will just touch on important points because I could write a novel about this company and I have only been with them since December which leads me to one of my complaints. You may wonder why I don't change wireless carriers if my experience has been so terrible, well here is why. I was told that for signing up one of my lines would get a free phone. We didn't need a new phone because the line they said gets a "free" phone already had a pretty new phone. The guy didn't mention this phone locks me into a 2 year contract that if I don't fulfill I have to pay around $1000 and that amount never decreases. Like if I were to cancel after a month or if I were to cancel the day before my 2 years was up I will owe $1000 even though the phone won't be worth that much by then.

I was purchasing a new phone and was told if I upgraded, T-Mobile would give me a gift card. I wasn't planning on upgrading but I did it for the gift card. T-Mobile made me jump through a bunch of hoops, filling out online forms, submitting receipt copies and so on. It was a lot of work for a gift card but I did it. A month went by and nothing. I contacted T-Mobile multiple times and they said they had to approve the gift card but that I'd submitted everything properly. They never approved it. I finally got angry after many months had gone by because, again, I would not have paid for the upgrade but for the gift card offer. **, Joshua emailed me that he would be my "direct point of contact" so I reiterated the whole question again (keep in mind I've spent hours on the phone with useless customer service). Guess what? He never replied back. I never got the gift card. No explanation. T-Mobile is the WORST.

I bought a T-Mobile plan based on features and the coverage maps shown on their website. I live about 3 miles north of downtown Atlanta and the map showed excellent coverage. My actual experience was 1 bar of service with download and upload speeds of less than 1 MB/sec. Not quite sure how T-Mobile can get away with such misleading maps without being sued.

Today 6/22/23 while talking to the T-Mobile Customer Care team, I received 5 star service from Yankely. I'm a Sprint legacy customer and she helped me set up an online account under T-Mobile and also add an international plan on my daughter's line who's traveling overseas. She took the time to go over all my questions and had the patience to answer each one of them in detail. She seemed to be very knowledgeable and at no time I felt lost through the process. I can assure you that if every customer care specialist handled the calls the way she did, T-Mobile overall ratings scores would be 5 stars. Thank you Yankely, I hoped every time I called T-Mobile you were the one taking care of me. Great job!!!!

I was suppose to receive an order on the 20th. When I did not receive it, I called on the 21st to inquire on the tracking. I spoke to 2 reps and a supervisor (all of who had very thick broken English). I provided them with the order #, they could not locate it, I gave them my last ae and last 4 of my social and they pulled up someone else (inactive acct). The supervisor could not locate me at all in the system and told me to have my bank reverse the charges. Totally frustrated, I went back through my email and lo and behold, I am given a complete different order #.

It’s been almost 2 years since I purchased phone for my mother that she couldn’t use, as she was unable to open the screen. I mailed the phone back to T Mobile as T-Mobile rep asked me to do, then I called and verified that the phone was signed for when received. 4 months later I received collection notice! Once again I did my work and submitted proof that phone was returned and accepted by T Mobile as requested by T Mobile! Now almost 2 years after the purchase was made, and a year since the phone was returned they want me to pay for the returned phone that I no longer have!!! This is so messed up!!! I told them, "I will pay if you send me that phone back," but they refuse, so they want to keep the phone and money! I don’t know if I want to laugh or cry. Stupid company with stupid people!

I purchased an android phone, when I called for replacement because the phone stop working, I was promised a new phone. They sent out a refurbished phone that did not work well. 2nd they did not inform me I had to return the old phone they just charged me at $1400 and then sent a text stating to return for a credit. Why I called for return instructions the csr informed me to wait and they'll call me back with further instructions. The refurbished phone sent out was also defective but I was informed I can not return it until after 6 months. So now I'm expected to purchase a new phone in order for my business to operate properly. Each time I spoke to customer service, It was very frustrating there was a huge language barrier I could not understand what they were trying to communicate with me nor could she understand the issues I was having in order to properly resolve them. I was also informed. There was no other personnel or corporate number available I could communicate with and I know this cannot be true. I've had a bad experience every time I've had to communicate with the customer service number.

I had T-Mobile for a couple Years now. Started off OK.... Then ever since I moved to MA the service has been touch and go. Call dropping. Standing outside still call dropping or people not able to hear or vice versa. Just do yourself the favor and get Verizon or AT&T. They are far superior to the services provided. There is a reason T-Mobile has piss poor reviews.

DO NOT SWITCH TO T-MOBILE. Seriously... I mean it. Save yourself the headache and the time, it is MISERABLE.

I have T-Mobile internet pre COVID, and it has been a up and down situation. Example you can be watching a movie and right in the middle of the movie the internet stops connecting. I have called the T-Mobile technician on several occasions and there is nothing they can do to be honest. This internet is not reliable and it's not for customers with multiple streaming devices, work from home jobs, kids who still do online curriculum, college students, etc. I will be going back to spectrum because this is not worth $55.00 a month.

Should "Keep and Switch" be called "Bait and Switch"? After being assured that there would be no charge to switch over to T-Mobile, I was charged $74 to transfer my service from Verizon! I was also assured in the store that I qualified for the rebate to bring over my phone from Verizon. I have also been rejected for the rebate three times as they ask for things that I can no longer access from my (suspended by me) Verizon account! I have been told for example by someone from I think India? that I didn't "do the deal" or that the store manager "would take care of it" and I would hear back from them many days ago. So right now, I am paying Verizon and T-Mobile both for monthly service as well as the $74 fee from T-Mobile. Not impressed with T-Mobile right now I can tell you.

Twice now in the past year (I have been with T-Mobile since Jamie Lee Curtis was a spokewoman for Voicestream) I have had issues with T-Mobile. First of all, their connectivity is ok, not an issue. It is with their retail stores and people. First of all, I went to T-Mobile in Aug of last year, in the Everett Mall location, which no longer exists. I wanted to get my grandchildren a tablet with a data plan. I have 8 lines on my account at this time. They say NO PROBLEM, free tablet and 10 bucks a month. Great deal! So I get it. I see 15.00 per month and a 5.00 charge on my bill. So I call them and they tell me that the 5.00 is because I don't have auto pay for that last line (you only get a discount for 8 lines) and the price for the tablet is 15.00 per month. They gave me a little credit for the autopay, but not for the tablet.

What can I say? Been a customer for at least 5 years… Day I get arrested, I find out T-Mobile helped the police by deleting specific text/call logs from my account that could've proved my innocence! Giving the police any info they need is one thing but assisting with DELETING info is pretty shady, don't you think? When I called and confronted the issue, I was being connected to several different people cause no one wanted to address my concerns or maybe they just didn't know how?

After a year of my voicemail not working I got fed up and start pushing hard for it to be resolved. Unfortunately all calls go out of the country to some call center where all people seems rude and don’t resolve issue. After talking with them many times I was fed up and asked for a manager to call me back. When he called he had left a couple messages and then when he called back for the third time I answered and he started to tell me he knows where I live and I need to stop calling or I’d get hurt and that they did know where I lived. After calling back in to resolve this no one cares or is doing anything about. They are the absolute worst company and for their ‘employees to tell you they know where you live and will hurt you is inexcusable in my opinion. After a mth of pursuing this I’ve yet to hear anything back so obviously T-Mobile is ok with this behavior and that is disgusting.

In February 2023 T-Mobile promised they would recover my previous phone number and that I needed to open a new account with them to do so. Opened the account under their buyer's remorse guarantee program and set up my account. They gave me a entirely different number than the number to recover. After several days of them not able to recover my previous number as promised, they continued to insist that they could recover it and not to leave the company. I told them numerous times that if they could not recover the number to just cancel and close the account because I already had a phone and honestly just needed that specific number.

My experience with T-Mobile has been the worst customer service experience of my life that I can recall and I'm not that young. Trying to switch from another provider First, they ship my phones to the incorrect address in a different state. Then they tell me I have to wait for a return and refund or pay a double fee and be refunded later if I want to order new phones before the first shipment is received. Either way by the time the phones are returned, the promotion has ended. So I say, "Hey, just close my account." Phones get refunded, fine. But my account? Not closed. After I had been told it would be closed. Received a bill for 302.00 for an account with no phones, no phone numbers and no service. Keep in mind I can't even log in because I have no phone number.

Initial visit was good, but the system was down so we could not pay. When we returned...the girl could not been more annoyed that we interrupted her doing nothing! She sold us the wrong SIM card, did not set it up properly. We cancelled the card within 3 hours, after we realized that it was not what we needed. CSR was great on the phone. No problem canceling it and a refund was issued. To make a very long story short that was in March, it's now May and I still don't have the refund! They keep apologizing and making promises...you will see your refund in 3-5 days. I do not encourage anyone to use T-Mobile. On approx. day 10, I called the Mgr back since he did not call me as promised. I guess he doesn't like to give bad news to his customers. No I am not getting my, rightfully deserved, money back. I guess I am going to have to eat the $50.00. I have a long memory.

After 20 years at At&t I just brought 5 phone lines and 2 watches over to T-mobile. "We'll pay off your old phones"- bait and switch. "We'll credit $150 for bringing in the watches"- bait and switch. "We have internet available at your address"- bait and switch. "We'll pay up to $500 for your trade in"- scam/bait and switch. The number of times and number of hours spent calling customer service, starting over, submitting receipts, and clicking broken email/text links is absolutely unreal. 2 watch lines still don't work and I am dreading calling back- I've already held and spoken to them twice for this. They made good on NONE of their promotional offers. My family has been robbed.

In the middle of April I cancelled 2 of the 3 lines that I had. I spoke with a supervisor who assured me that she understood the task and everything would be ok. Nonetheless they canceled all of my lines and I went without service and a possible write up for missing work. The most they claim to be able to do is a $20 credit. Not to mention all the other times that my phone isn’t working and they claim it’s the towers “ALWAYS” being worked on. The absolute worst company. If I could give 0 stars I would.

They were supposed to send me a phone. I told them that I could come pick it up because I live right across the street and they said no and gave me a tracking number to see where my phone was. They told me my phone should be here the next day, it's the next day at 9pm and my phone is not at my door. They pushed the date back to Monday. I tried calling again to tell them I could pick it up but they hung up on me and I went up there. They said they can't do anything about it.

I was told my bill would never be over $140. I asked, "Even with taxes?" The Salesman said never over 140! I was so happy. I could save save more than I had with Verizon. My first bill was about 104. My 2nd bill was for 124. My 3rd bill is for 156. I called and they told me about the hidden fees in the free phones. I don't Appreciate being lied to. But should I be surprised. I trusted the T- Mobile salesman in Midland Park, NJ. They straight up lied to me. I called and left a bad review. Because they said it too late to back out of the contract now and T-Mobile will not make it right. As soon as my contract is done I'm Leaving these liars and going to find a new carrier. They don't care!!! I don't recommend solely because I was lied to!!! They have bad business tactics and should be investigated.

I spent 3 hours on the phone with a salesman that convinced me to leave Verizon and go to T-Mobile. With that said I have moved all my services over to T-Mobile. Had issues with cell phone but they were resolved. The major issue is I have a landline which was told it would not be a problem to port over to the cell service. I have been going back and forth with customer service and supervisors for the past 5 days of having service for 11 days. Spending almost 20 hours, multiple supervisors saying the account number is wrong. Managers saying they would call me back. Every time I call it is the same thing, wrong account number. So we got Verizon on the line with a manager and verified all the information. Was supposed to get a call back on 5-17-23 from a manager. Of course no callback. I am disgusted that we are as consumers subjected to this.

This is the worst cell company ever. They scammed my daughter into her own account, instead of mine. I had come out of the hospital that day so they did it knowing I couldn't stop them. Never again with T-Mobile. No signal anywhere.