T-Mobile Reviews

It only allows 1-5 stars. Well I want to give a big fat 0. Last month 1/18/25 T-Mobile took over 500.00 out from my account (my bill is 100.00). I called. Was told it was for a product not returned from 2022. After a hour and a half of them looking into it T-Mobile admitted it was their mistake and refunded my money. Today 2/06/25 T-Mobile suspended my service because of an unpaid balance they said I owe for the same thing they said was their mistake. I have been on the phone with them for 45 minutes already. I have asked to speak with a manager and the CSR keeps saying she is looking for an available manager. I am beyond upset. I’m still on hold waiting to get this issue resolved but T-Mobile seem not to give a care about their customers anymore. I have two accounts with them one in my husbands name and the internet in my name, we have been customers for a well over four years and ready to go elsewhere.

I would stick with Verizon. The grass is not greener over here. They have horrible service and customer service tells me to jump on Wi-Fi to compensate because there are no towers near Lompoc California. They have horrible service. The worst I’ve ever had. The worst part is that the service gets worse when I am at home. I wish they told me from the beginning that there were no towers near our area.

Absolutely the worst cell company. I took them up on a "FREE" 2-week trial of their services. They claimed NO billing would occur if service was cancelled within the first 2 weeks. Their service did not work in my area. I canceled the service after 5 days. They billed me $78.00. I called 3 times and all three times they said they would honor the free trial period and issue a credit. They are still billing me every month and can't get rid of them even when the agents claim they have issued the credit. Complete fraud! Every phone call takes 30 minutes and results in no resolution. Stay away from T-Mobile.

I went on a trip outside the country and was informed of a 39.00 international fee and .25 cent per minute. I was charged other fees that weren't explain, now I have a 600.00 bill. I feel bamboozled and ripped off. I need someone to contact me from corporate instead of the call center, because I am not satisfied (as a customer) with the results provided. I am seriously thinking about ATT, Mint Mobile, or back to Cricket by this week.

Camillus NY store is absolutely the worst store I ever been to.... Employees are the worst. They lie and I believe there's a scam going on there...They need to be investigated..Their customer service is absolutely disgusting and nonexistent... And try to cancel service omg they don't want you to and they make you jump through hell... Stay away from them.. There are much better and cheaper places to go..

If I could give 0 stars I would. My husband and I left T-Mobile and went to a different service that’s prepaid because it’s cheaper. When we cancelled the account with T-Mobile, we found out a month later that they were still charging us for a “free line” that was given when we started our 2 year contract. We were not ending our 2 year contract early, but waited until the 2 years ended so that we wouldn’t breach contract.

As a T-Mobile customer for over a decade, I expected a smooth transition when I ported my four lines to AT&T at the end of 2023, having found a better deal. I retained my Samsung A51 5G, which was purchased directly from Samsung and is fully paid off. I gifted this device to my mother, who resides outside the United States, and attempted to unlock it to use a local SIM card. Despite my clear legal ownership of the device, T-Mobile has failed to fulfill its obligation to unlock it. I have engaged with customer support on multiple occasions, spending over two hours on the phone. I was assured five days ago that the device would be unlocked within 24 to 72 hours, yet no action has been taken.

T-Mobile’s fee structure is absolutely outrageous. The way their billing cycle operates leaves little room for flexibility, especially when financial difficulties arise. Just when you think you’ve managed to catch up on one bill, you’re blindsided by a new wave of fees. I was fully aware that I had a balance from January, but when I checked my account, there was no indication of additional charges, leading me to believe I was all set after paying off $1,000 from the previous bill. Now, I find myself facing another $540 in charges, and my account has been suspended yet again. The inability to cancel payment arrangements means you’re trapped; it feels like a no-win situation. If you reach out to customer service for more time, you’re met with the same excuse: it’s all just part of the system. The bottom line? You end up paying even more.

T-Mobile took money I paid towards a prepaid plan and decided, without asking, to use it towards phone calls I made the day I paid for my plan. I never signed up for international calls, and never made a call from outside the US, but because I was close to the border, they decided it wad long distance. When my plan was canceled the next day due to insufficient funds- because they had taken money away from my payment, they then changed my plan to a different plan WITHOUT asking permission- AGAIN.

I don’t understand why so many T-Mobile customer service agents have difficulty communicating clearly or understanding basic issues. They often ask irrelevant or confusing questions, which only makes the process more frustrating for customers. Additionally, it would be great if T-Mobile implemented better voice isolation during calls so that background noise doesn’t interfere with the conversation.

First, the guys who helped me at the Tmobile store were awesome. However the T-mobile company is not good. Confusing deals for customer and T-mobile employees make a reliable contract almost impossible. You will never pay what is agreed upon and spend many hours fixing mistakes. The response of the company to problems is the usual, a pleasant person who informs you about the company's rigid policies, never to your advantage. To avoid a stomach ulcer, try one of those smaller telephone companies. They are often cheaper and might actually care.

I was with T-Mobile for about 15 years. The service got worse and worse and they kept having me put in reports to their IT department which did nothing. I finally had enough after I was experiencing vehicle troubles on the side of the road and my service kept going out. I canceled my plan, paid off (what they told me) was my remaining bill amount to avoid credit issues. 4 months later, I received a bill for 4x what my monthly bill was, plus interest. All my devices had been paid off for almost a year, so there should have been no remaining balance. And when I paid during my cancelation, they told me that would be the end of that.

I am a current Tmobile customer. I love the brick they sent out to me for my wifi. It works great! My issue is that when I go to pay my bill either on the app or my computer, it is absolutely the worst experience. I don't care what the reasons are: I'll say that again. I do not care what T mobile's reasons are for me not being able to pay my own bill that they are requiring. ANYone on planet earth should be able to pay this bill if they want. But when T Mobile is taking my time out of my day to jump through 20 hoops just to pay my own bill, I have a problem with your service. More importantly, in the morning meeting with the CEO, I would ask why is that I have some of our customers not able to VERY SIMPLY pay the bill that we are sending them. What are we doing wrong!!! Because we are definitely doing something wrong!. It should be a 30 second endeavor, not 30 minutes or 24 hours as the website describes. Sweet Jesus T mobile!

I have had Tmobile for almost 2 yrs with 2 lines... About 5 months I ask for a cheaper plan because my hours got cut from my job and I also ask for a different date so it would be on about my pay day every 2 weeks. The customer service done that alright. My bill jumped higher. I couldn't figure out why then it just keeps getting higher.. I try to get caught up on my bill every 2 weeks until I finally got help coming to find out I was billed twice in one month and I got a higher plan that I did not want.. I never got any help from that. My phones get suspended from them. That's $40 for 2 lines extra. When I first had Tmobile my bill was about $190 a month. Now it's about $240.. I call and call no help. My line is still suspended. I can't pay now $600.00. I'm not understanding. If I knew I was going to get billed again a week later for asking for help on a date I would have left it alone. They don't tell you this or really nothing...

4 weeks without phone service due to slow, incompetent, and ineffectual processes. Do not sign up with this company if you expect expediency or competence. Especially as a single woman living alone, this level of incompetency is criminal.

Absolutely horrid customer service!! My phone randomly stopped working. Couldn't get any help, they said they shipped a new one to my nearest Tmobile store, which is an hour away, get there, no phone. I call them back. There is no record of anyone telling me this. So they lied to me, spent 7 hours on the phone with them over this issue, no resolution.

I recently call T-mobile Customer service 'cause my Bill was too high, and there is no way you can put a complaint because the people who works Customer Services said they can not do that. So how I claim my rights? Not recomend t-mobile to anybody.

I cancelled my plan within the free trial and Tmobile still charged me, and only gave me a partial refund. I spent an hour talking to customer support trying to get a reasonable explanation. In the end, they got tired and applied a manual credit. Poor ** guys don't deserve to deal with angry customers because of tmobile's ceo's fault. And I definitely don't appreciate the jump scare when I see that they are stealing money from me. My whole time with tmobile has been nothing but a headache.

These guys lied to me from the very moment I contacted them. Then kept asking me to wait for call backs week after week to have the issue taken care of. Then after waiting so long the new offer was automatically accepted without my approval or knowledge and now they are refusing to send me back my device that I own and are refusing to take back the phone that I was going except before they changed the offer. Despite all of the calls being recorded they refused to be accountable for the lies and misinformation.

I wish I could give 0 stars . No one up here seems to know what’s going on. Not even the supervisors. I’ve been lied to by literally every single rep I have talked to and I have it all in text documentation. Please find another company unless you play on getting screwed over financially for a phone service that doesn’t even work half the time.

Have been a customer for over 20 years, having issue with text messages being sent, was told several times by the it dept there was a block on that was started by a FCC concern and had no way of taking it off, after being told a new phone would fix it , no it didn't, was told to trust them, after a week was told that it was a cellular tower problem in my area but I am the only one that it effects, was told that the block would expire at a certain time and no way to override it, that didn't happen.

Do not ever trust this TMobile phone service. They are charging me for a phone that was supposed to be free from Sprint years ago. 😒 🙄 😑 😐 Please do not trust this company. My bill is $393 month for 5 lines, 1 router, 2 tablets, no insurance. Wow rip off

Went into Lemont store, talked to Islam, a true scam artist who assured me it was $35 and would work with cameras and downstream Netflix, it didnt. When I talked to a nice lady in support she told me I bought a package that included a phone line. I didn't. Now I AM at $50 for inferrior internet. I brought it back, Islam hid in the back room. I asked to talk to a manager but no one was available. What a scam. What a waste of time. I hope they fire that bum.

At first I was upset because the bill was higher than I was told. After a while the phones and wi fi box were paid off and the price is now the best I ever had. For 2 phones and wifi for my house. I'm very happy. I told a friend and he couldn't get the Magenta program anymore. But he is happy his phone and cable bill is cut in half.

T-Mobile is the absolute worst. Tried to have cell and Internet service with them. Never received my equipment. Have spent over 6 hours on the phone trying to get my money back. They even billed me for a month of service after cancelling. They didn't refund the entire amount and now they are not refunding the initial payment. It has been unreal. STAY AWAY from T-Mobile!!!!

Terrible experience. I went to T-Mobile store in Salt Lake City, UT because considering switch to T-Mobile for cell phone service. The representative at store quoted new service which included free new I Phone 14 with lower monthly service cost then my previous provider. I asked about upgrade cost to I Phone 15 and he said $100.00 which would be added to my monthy bills. After signing up, the first bill posted charged full amount for phone and it did not include the other discounts promised. I called customer relations multiple times and was told the store representative misquoted package and it was not available for senior plan. T-Mobile would not honor what representative at store promised. She told me if equipment returned within 14 days to the store the bill would be a zero balance and to discuss restocking fee with them to request they apply the $65 for taxes which I already had paid to the fee.

Do not do business with T-Mobile. I closed my account and returned the home internet equipment 2 years ago with everything paid in full. A year later, I found out they sent a final 140 balance to a collection agency called Radius Global that affected my credit. T-Mobile never sent me a bill for the unknown charges. I called T-Mobile to find out what the charges were for. They said the file was too old and couldn't be open. They forwarded me to Radius Global and the rep told me half of it was for equipment and half was for service. I told him equipment was returned and I paid for the last month's service. He said there was nothing he could do. He could settle the amount for 100 dollar and then he would forward the information to the credit agencies to delete the collection from my credit history. This feels like an extortion scheme between T-Mobile and Radius Global. I had no choice but to pay the amount that I did not owe.

I am extremely dissatisfied with the services provided by T-Mobile. In December 2024, I called to request the unlocking of phone for use in a different country. Despite being assured that would be unlocked within 48 to 72 hours, this turned out to be a blatant lie. Throughout January 2025, I made multiple attempts to follow up, only to be given empty promises of escalated matters and call backs that never materialized. It is now February 1st, 2025, and after being on the phone for over 1 hour and 40 minutes, T-Mobile still failed to provide a resolution. This level of incompetence and disregard for customer satisfaction is absolutely unacceptable.

I will be changing to AT&T or something soon. Been trying to get stuff on my account sorted out for months after the person who was paying for our account passed away and while the people in stores have been great, the customer service is zero help and unclear with solutions. Terrible in fact. T-Mobile won’t get another dime once it’s fixed.

Billing has always been a problem with T-Mobile. I set up automatic billing, but that ended up causing issues. They made mistakes, and it took multiple phone calls and a lot of time to get everything sorted out. Frustrated with the hassle, I decided to switch to MINT. They use the same towers but have no billing problems.

For months we have had connection issues with Verizon - I was a Verizon customer for 27 years. No one at Verizon could help - we seem to have a split in our neighborhood between T-mobile customers and Xfinity customers. We checked into both. It appeared that T mobile offered better promotions and had our favorite phones - Samsung. We made the appointment to change over 3 phone lines and a Hot Spot. We have phones for Business and personal. We expected a couple of hours for the transfer. It has turned into the worst Horror show -- 14 hours and counting. We found out in the process that the phone customer support and the in-store customer service representative may as well be on two separate planets.

Their stores no longer keeping most phones in stock has been the worst thing I have experienced with this company recently. I have been with them for many years, and I'm about to switch because of how inconvenient it's been to receive my Google Pixel XL. And then when I thought I got the right one, it was the regular google pixel 9 pro, NOT the XL. I was LIVID after 3 weeks waiting for this darn phone. This has been the worst thing ever. I don't recommend them.

Because of their mistake I paid $450 into the void which they refused to return, I will never use their services again and will dissuade all my friends! Terrible company. They imposed a supposedly boxplot line on me that I didn't need, which I told them about and which I forgot about when I closed my account, since I didn't use it. Because of this one line, they withdrew $150 every month and I noticed this only after 3 months...

I have been with T-Mobile for years never missed a payment. I called them explained my situation and yes they gave me a payment arrangement but I called them to tell them if they can extend it and they said they could not. I know people who had payment arrangements and they worked with them and they would did it quite often to T-Mobile but they helped them out. Now a customer that paid their bill every single month could they helped me just this one time no. I am totally upset with T-Mobile. I have more dropped calls then my payment went up before this situation with the payment. I am shopping around for a new cellphone carrier. T-Mobile lost a customer. People please stay clear of this cellphone carrier.

My nightmare with T-Mobile started 60 days ago November 10 2024. I wanted to change phone service. 2 Phones @ $30 per phone. First it took 4 days just to get both phones working correctly. After the 4 days I checked my email and had a bill which stated that I owed $50 for one phone and $100 for the second phone. I went back to the store and told them I no longer wanted to do business with them. Cancelled everything of which I paid $74 and was told I would get my account updated with my $74 back. When contacting them I could not get into my account to verify who I am. The only way to talk to someone is through the store which can do nothing. So I guess the $65.53 they said I would get back has not showed in my account.

I got my phone yesterday. Today when I opened the folding screen it cracked down the center. They claim they can't send me a replacement until I send them the defective one. Or I can pay 1800 $ first. I would not recommend T-Mobile to anyone. Their equipment is junk. And customer service is even worse.

I've been a T-Mobile customer for several years now - started with Sprint, and they "merged" so here I am. Early on the experience was great. The service was good, the customer service was STELLAR, and the pricing was affordable. Over the past year to year and a half, everything changed. The service at my work has dropped considerably and the signal goes out maybe twice a month or more. When I call they tell me a tower is being worked on and blah, blah, blah, it could be 10 days of intermittent service. 10 days is a third of their billing period.

T-Mobile is crap, besides not working in many places, they simply cut my line because my card didn't work, but they didn't send me a message, letter or call to let me know that there was a payment error, they simply deactivated all the accounts. Disappointed, I've been a customer of this company for many years and today was the last straw, I'm going to look for another company that respects its customers like they say they do, because after this one I saw how much they appreciate their customers. I don't recommend it, and I never will. Simply disappointed. And look, only one payment wasn't released because of a problem with the card, but they didn't even send a message beforehand to let me know that the line could be suspended. They simply suspended it, and I was left without contact. Terrible!

Unlike other T-mobile workers who ape US doctors by getting you out asap. Gabriela actually investigated and took the time to help me. Gracias Gabriela. Brava. Will come back again. My charger on phone was not working and she helped me fix it.

My hotspot has not worked in months, I went on a 2 week trial with their home Internet service for $50 a month if I purchased it. Amazingly, my hotspot worked. After 2 week trial for internet in home, it started messing up, when I called T-Mobile they informed I had the lowest internet plan and for 65.00 I can increase my Internet speed. I took the box back to the store and cancelled Internet service and currently looking for a new carrier for a phone and Internet service. One question though, why is my hotspot currently not working?

I sent the signal device to T-Mobile and they received it on January 3rd. This is an old machine that was given to me 10 years ago. T-Mobile took $414 off my credit card without permission. Until now, they have not returned my money, making the excuse that the refund was not possible because they did not scan the machine. Every time I call, the staff just lies. How can I get this money back? I'm really angry and disappointed. Please do not do business with T-Mobile.

After many years of being a loyal T-Mobile customer, T-Mobile has backed out on its price-lock guarantee. We stayed loyal to them all these years, resisting the temptation to switch when other plans offered free phones, buyouts, etc. I no longer trust this company, and you shouldn't either. Shame on you, T-Mobile! I will be shopping for another plan and can no longer recommend this service. Their customer service has gone downhill as well. Wait times are horrendous, they don't have the authority to solve problems and will not follow up.

I had T-Mobile for 5 years, always paid on time, didn't have any real problems, sure cell service wasn't the best, but the cost wasn't that bad either. I came across an amazing deal on Verizon, getting 2 new phone, 2 new watches, and $600 back in gift card money when I was up for an upgrade. T-Mobile had nothing close to this deal, so I decided to switch.

They are rude and look at you like a burden unless you're spending a crap ton of money. They lie to you and say you can upgrade your phone when you pay it off, then say you have to have an active line for 2 years, then they say you need to upgrade your account to a higher plan to get preferred privileges like phone upgrades and getting perks that nobody else gets. Then when you cancel your account they don't let you settle your bill. They tell you that you'll receive it in the mail. Don't believe them. They will reactivate a line or two a month or two later without your permission and send you a 400 dollar bill with late fees and everything four months later. I will never ever ever do business with this sham of a company ever again!

We purchased two 30-day international phone plans at $50 per phone for our trip to the UK. It was imperative that we had these plans. However, on using our phones in the UK we were informed the numbers dialed were not recognized and informed to check the number dialed. I added the +44 and when no connection tried the number without the country code. Again, no connection and the same response from T-Mobile to check number. Called TM and was put through to the tech department. I was on the phone for at least 40 minutes as the tech was having difficulty in rectifying an error he found. He also noticed I had purchased 3 international plans! He also said we can sort out all the charges on our return to the US.

I was thinking of changing to T-Mobile but after I saw the ad with Snoop I wouldn’t give you all a dime of my money. I thought I would be able to save some money with you all but no thanks. My friends and family are canceling their service as well. #notmobile#noSnoop

Wanted to switch my home internet. They mailed me a box without any cords, so I called them. They made me check the box 4 times. Then, they kept putting me on hold. After an hour on hold they decided they could not send me any cords. They wanted me to go back to their store and return the box, and then start all over and request another router box. After wasting all this time, I just told them to forget it, to pick up the box. They suggested that I drive the box back to Seattle which is about 5 states away. No one has time for their nonsense.

I was promised a discount for signing up to auto-pay. After 2 months of not getting the discount, I called. They said my account doesn't qualify. Getting ready to switch over to AT&T, as soon as the month is up.

T- Mobile is the worst. I wouldn't recommend nobody to them. They try to force you to keep a service you didn't ask for and instead of them correcting their wrong they too busy collecting more money and trying to tie you into a contract you didn't ask for. I been calling them for about 2 weeks now for them to return my money to my account instead they are giving me the run around but I have reach out to take legal action against them.

I have been trying to deactivate my account since July 2024. Switched over to Verizon in July 2024. Found out they never shut down my two lines in September. Called again. Paid everything. They told me the phones would be deactivated and I don’t have a balance. Find out in January 2025 that I have a balance and I’m charged with all the late fees since my autopay was discontinued when I called to shut down the phones. Use anything but T-Mobile.

I am paying over $200 a month for cell phone service for myself and my Mother who has passed away and is no longer with us and this includes $50 per month with a sub par internet that spins on a daily basis due to trying to reach a cell phone in the area. Not one customer service representative will help me save any money!!! Even though my Mother is gone if I remove her from my account my payment will go up and I can’t even believe it??? You can’t make this stuff up!!! They used to be all about customer service and now they are all about keeping you on some plan that they are making booko bucks on!!!

STAY AWAY. Constantly charging for something that is incorrect. Support can be a very long wait. Or you spend hours on the line with someone from NOT the US. I have spent HOURS trying to correct bad billing. Only to end up cancelling because they never got it right. Three years after cancelling and refusing to pay a bill (Only $109) they send me to collections. At this point it is about principal. Maybe they are going broke.

Unfortunately if you're the main account holder, and pay the bills have all the information. T-Mobile's verification is lacking, and other than using an a T-Mobile number for a verification you can't utilize, and no other back up form to get the code to fix your equipment why pay for service? The agent was unprofessional, and false sympathy. Also hard to understand because of broken English. So would not recommend this company.

The worst service for internet or cell phone service EVER!! When I switched service to Spectrum, T-Mobile made it the most painful experience they possibly could. I had to pay off my "free phone" they gave me for hundreds of dollars and then I was informed they could not let me pay remaining charges because my credit card only went through for the phone and I would have to wait for a "final bill". In my opinion, you would be insane to do business with this company!! If you choose to do business with them, I sincerely pity you. I am now on hold with T-Mobile, for over 15 minutes and counting, so I can finalize my relationship with them forever and pay whatever final charges I owe that they refused to let me pay when I called to change to Spectrum. I simply cannot say enough bad things about this horrible company with even worse customer service!!! I DO NOT RECOMMEND!!!!

Service is spotty, and my bill was due two days ago. I got paid today and before I could pay it they shut my service off then charged me extra money. I didn't have to turn it back on all because I was two days late.

I signed for a trial home internet offer in April 2023. Sign up process was easy, but I got the equipment almost a week late. I called support and asked them about it, and they said that I could keep the equipment a week longer without any additional cost. So, I sent it a week late and they did the exact opposite. Charged me an extra month for 5 extra days. I called them again to discuss that and they said that I would not have to pay and said that they would take care of it.

We tried to switch to this company from our previous carrier. When only asking for a quote for 4 lines, they told me I had to set up auto pay for the cheaper amount. When we found out our other Carrier wouldn't let us switch yet, I immediately canceled with T-mobile. They "understood" and said it was cancelled.... SIX months later we found out they've been taking $160 out of our account every month!! I filed a claim--there were NO phones issues, not services turned on---and they had charged us $960 over that time!!!

When I was living with my ex we had two separate accounts with T- Mobile. The WiFi account was in my name and the phones were in his. However, T-Mobile merged the two accidentally and ever since it’s been a nightmare. Since they made my ex the administrator of the account and the only one that knows the six-digit pin every time I reached out to customer service they told me they couldn’t help me because I couldn’t be verified. I finally ended up just canceling the service after multiple trips to their stores.

While the service has been good up until now, we simply need to transfer service as my mother-in-law passed. 4 hours on the phone one day, three hours the next, as the person said the first was wrong and "No worry your phone service will not be cut off" - it was. Still did not fix the problem. Then promised going into store on bad snow day as we lost all internet and all phone service will take care of it - they said nothing they can do.

I was made aware that my account was being charged payment for my S23. When I was speaking to someone who works there told me that I was being double charged. A loan fee and a phone payment. It is in their paperwork that when I switched my phone I would not be charged this fee, but alas. That hasn't happened and when I called they told, "NOPE. Can't help you even if we do owe this money." I have been over charged to the amount of $945.

RUN, don’t walk from the nearest T-Mobile store. I thought I’d switch because they’re slightly cheaper than Verizon and I actually did have slightly better service through them but there’s obviously a reason they’re cheaper. First off, I opened my account, they went over the numbers and they were supposed to “pay off my old phone”. I was pumped about it, but when I looked at my account, I saw that they opened two lines in my name. One regular and one data line (I’m assuming for an iPad or Apple Watch or something). Okay, sketchy… I call and after going into a store and then spending about 2 hours on the phone with customer support, they get it figured out. They were super nice and apologetic so I gave them the benefit of the doubt.

Tmobile is shady and takes advantage of its customers, that’s why I left many years ago to go to sprint just for Tmobile to buy sprint and start same crap again. I pay for unlimited service yet every single month since they bought sprint they send me a text saying I’m going over my data usage and data will be slow or not available due to be over my usage. Well my usage is unlimited lol so how am I going over. Last week of the month service sucks and is slow. How can company legally get away with this as it’s fraud and theft.

Don’t ever buy from customer service. I ordered two iPhones 16 pro max and never got them. I’ve been with Tmobile 7years now. I’m tired of this. They don’t honor their shipping and now I’m being charged for something I never got.

I got an iPhone 16PM with a trade in of a 14PM which was going to get me $1000. From that $1000, Apple was going to give me $445 and the other $555 would come from T-Mobile in billing credits. I did it and 3 days later I traded in my iphone 14PM. My 16PM was defective, so I went to the store 6 days after I got it, and they said because it's before the 14 days they will just exchange it for the same model, color and storage, but the trade in was not working at that time, so they told me to just buy it in cash and T-Mobile will attach the trade in I already turn med in days before and they will give me the billing credits. I left the store and called T-Mobile and they said they will do it, it would take between 10 days to 14 days to do it and they will call me back in those days so I waited.

I have two more payments on my phone and have made plans to get my phone unlocked from T-mobile! Happy Camper when I'm gone! Lol! I cannot recall a worst service this is. Total Junk. They need to put negative stars to rate these garbage companies! BUY GARBAGE!

For some of reason my phone keeps glitching. Was looking into an upgrade and literally the next day my phone just started glitching and keeps button pressing on its own. Also, T-Mobile hiked the price on phones last min.

The worst. I have a $80 dollars plan last 3 months, they been charging me over $200. You call them you get a call center from India that promises you the bill is gonna change the following month then you get charged the same bunch of rip-off company. The worst.

I have been with T mobile for over 51/2+ years. I was violently robbed with my bag taken with my phone, all my id, and money. I was taken to the hospital and when released I came to my local branch of T mobile to see what I could do. They told me if I paid all my bill they could help because they could not verify me to help me at that time. I told them that I could not access my bank account without my phone and id was stolen. My bank decided to give me one time money to help me. I came into T mobile with this money to pay balance and informed them that I would not get any more money from bank until bank could verify me. I also informed them that bank was only doing this for me because they had seen me before and this was a one time amount.

So apparently T-Mobile encourages you to use their app for self service. Like bill pay, upgrades and whole lot of other stuff.. well please don’t use it for anything because they rob you. I upgrade two phone with them, got instant credit for one and the other one they are giving me a monthly bill credit but when I called them to ask why is this they said because I used their app selfserve and made me aware that if I would of went in store or used a phone rep I would of got instant credit for both phones.. So why encourage customer to use app if we can’t get same benefits as using a rep or a store person. Once again one of T-Mobile scams.

My messages being butchered by Google Maps urls, that are inserted into my messages sent, altering my messages. Have complained to T-Mobile about this who does nothing. Plays pass the buck. I pay for SMS messaging and am not able to use properly, because T-Mobile won't help to fix issue, so I have been ripped off, by T-Mobile who is not providing the service I pay for. If a life saving message was sent, and this happened, someone could die over, messages being altered so Google Maps can advertise over my personal messages.

T-Mobile is ripping off customers. On August 03, 2025 at 3:04PM, I returned a device to T-Mobile using the UPS return label received from them (Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

I have been with T-Mobile for over 13 years. I went to upgrade my phone. I got one with them telling me it was free. They also gave me a watch saying it was free. My next bill went up $103 so it wasn't free. I argued with them but they said I signed the contract. I paid my phone off and everything else showing a 0 balance. I canceled my contract and went with **. T-Mobile kept charging my account. I called and they reimbursed me. A month later they charged me $387 saying I had 5 lines added to my account. Hell, I don't know 5 people that I would add on my account. I called AGAIN to get it resolved. They DENIED me so I lost that money. I am so upset with them. They are CROOKS. I am very happy with **. Go with them. Don't even think of T-Mobile.

I have been with T-Mobile only 4 months, and I’m very disappointed. They take my auto pay $115 when it’s supposed to be only $30. It’s impossible to get money back, credit has been promised but not given. I don’t like how billing, customer service had been dealing with me. I’m not an ignorant, I been treated as an idiot, T-Mobile is ripping people money big time. Not recommended this company to anyone.

I canceled my service with TMobile in August of 2024, but for some reason they continued to charge me for my watch line. I called in again in November of 2024 to cancel my service again. They stopped auto drafting the charge from my account but sent me a bill instead for the months of November and December. Called in to customer service twice and was told it was a valid charge. Even though I've canceled the service twice and never even used the service for my watch.

Have had to call T-Mobile month after month to have charges removed/credited. About 5 hours of time. They offer payment plans in which they break your bill into 2 parts. "It’s FREE to set up a payment arrangement online...". But then they charge you $7 late fee. Also, if you pay off your phone, they continue to charge you for jump insurance and extra $4 month. Lame excuse that most people upgrade. So those of us who can least afford to upgrader, are paying extra money for nothing EVERY MONTH. The $5 discount for using a bank account instead of CC, Is recouped under plan... "T-Mobile fee" of $5.02. They've credit it all back but not without monthly calls. Was mostly keeping them because of international travel convenience, but also spent HOURS in calls to get refunded for $200 in charges that they assured me wouldn't occur.

Very poor customer service. Money oriented and definitely would NOT recommend for private or business. Multiple calls and given the run around. Outsourced to another country. No call back as promised. Wasting time.

My account is due the 17th of each month. I signed up for auto pay years ago. I never put money in an account that has auto pay for obvious reasons. When it gets close to the withdrawal date I transfer the money into the account to pay the debit. I have noticed the greedy T-Mobile folks often take their payment early!!!! This month I transferred the money on the 14th 3 days earlier than my contract payment date of the 17th. I wake up to a harassing text your payment was turned down on the 14th. I check with my bank and it was presented on the night of the 13th!!!! 4 days early. When I confronted their rep they stated that the 5% discount for auto pay allowed them to debit funds when they see fit!!!! Then charged me 10.00 to resubmit the payment in the 16th!!!! NEVER give them autopay!!!! They can’t be trusted to debit when the bill is actually due they claim it can be when they want to debit a bill not yet due. Low, low, low company.

They charged me for a year, 2 phone lines while I didn't have a single one! When I looked at the account, there's a random number I've never had! You'd think they'd apologize and refund me, but instead, they told me I should've checked my account! Pathetic! T-Mobile = Scammers.

I’ve been lied to, and have been told multiple promises but all they do is say sorry and just leave you hanging. I did the home internet and they had a promo stating you get a $300 Visa card after 90 days. I went to follow up on it after 4 months and they told me they would look into it. Then it was put in and I would receive it after 7-10 business days. I followed up after a month. I then find out they didn’t put in for it, so I was told via chat and phone I would get a $150 evisa. Guess what. That didn’t happen either. It just sucks when they get you to switch with a promise and then not deliver. It is false advertising at its best.

Made switch to T-Mobile and it was the worse decision I have made. When bill is due you get a text and let's say your bill came due on the first and you get text from T Mobile on the 2nd if you do not set up payment then they will cut off your service. I am switching to Spectrum next week. Had enough of T Mobile. They have horrible customer service and never had issue with any cell providers like I have with T Mobile. Look anywhere else to get service or you will be very disappointed.

T-Mobile has no problem until they have to stand behind their product. I have a brand new Moto flip phone and it was fine for a couple of months and now it's not working at all and the customer support couldn't fix it. I have insurance but you have to replace it with the same phone. If I bought a car and it couldn't be fixed there's no way I would replace it with the same car and that should be the same with my phone so now I've got to switch carriers and Internet because I refuse to get another piece of junk phone

TMobile charging me for equipment (2) hand devices $9.50. $19.00 added to bill monthly. We brought our own phones and our own numbers Wed Jan 15, 2025 10:56pm est. Just spoke with the representative And she just give me a bunch of double talk and was very light, very dishonest and? Deceiving.

Very, very bad company! They sent me a device and when I returned it in same condition they charged me money for it saying that I damaged it! Despite the fact that it already arrived non working and damaged. And they use the fact that I cannot prove it because I took no pictures of it! Also they changed my plan without my knowledge and increased my monthly payment. Also one day I lost my internet driving in the middle of nowhere and lost my map. When I called them, they said that driver was disconnected?!!! What? So it was working before and someone disconnected it on purpose.

I have been a T-Mobile customer for over ten years. Customer service representatives on Union Road near Walden blatantly lied to me and told me I was eligible for free upgrades on everyone of the phones in my plan, which was five phones. I am on autopay and just became aware that they've been collecting three hundred and thirty-three dollars per month, so my bill went from one hundred and eighty-two dollars to three hundred and thirty-three dollars on these supposed "free" upgrades.

I am thrilled to give T-Mobile an outstanding review for their exceptional service. Their professionalism, friendly demeanor, and extensive knowledge truly set them apart. Every inquiry I had was addressed promptly and with clarity, leaving me confident and fully satisfied. T-Mobile's commitment to excellence shines through in every interaction, and I highly recommend their services!

Worst carrier service ever. I bought an iphone from them fully paid and they locked it even after 3 months period and they have all the reasons on every call I make them. I feel like filing a case against them. They never solved the case and try to just connect me to some other person or ask me to go to store and when I go to store they ask me to call customer care, they are playing with me like this. And my phone is locked since 5 days I have no phone to use. I asked for refund, they just said they can't do that. Please never take any phone from T Mobile. They scam people.

T-Mobile is the worst. They lied to me, cheated me. And never sent me a phone bill in my phone service. Then they refuse to work with me and just want to charge me for my phone. I tried for 2 months to work with them and they absolutely refuse their mistake. Because of their lies and deceit, I will never go to T-Mobile.

T mobile, I ordered a phone. They sent it to the wrong address, never received my phone and they are taking money from my account each month for a phone I never received, please T-Mobile, stop taking my money.

Highly, highly highly recommend a HARD pass on Tmobile. Their support is atrocious. When it comes time to leave they make it brutal to reach them and do it and then they bill you for another couple of months and claim you didn't cancel. Service is lousy. Go elsewhere - Dealt with Sam #** and he truly had no ability to answer or resolve anything. There's a lot better and as or more affordable options.

On 1/11/25 I spoke with a T-Mobile agent about upgrading my son’s phone. The agent took my information and told me his phone has a trade-in value of $255 and there is an additional $300 off promotion bringing the discount off a new phone to $555. The new phone would cost $1299.99. I agreed to her terms and allowed her to charge my credit card $99.99 down payment, plus $35 connection charge, and $111 for taxes and fees. She further stated the balance would be paid in monthly installments of $26.85 for the next 24 months.

Please everyone stop using T-Mobile, stop sign up. Extremely criminals. They allow their friends to read my text, keep track all my searches and stalk me everywhere. Caused me severe loss damage safety. It's a bigger management that allow his stalking ** to do that. The ** share all my private data to the entire world. I called many time. They refused help. I have look into court order. Beware their shorty practice.

Added a new phone, was promised a $250 Sam's Club gift card as a bonus. Did I get it? Nope. And they refuse on honor this promise. I'm going to trash these phones and go elsewhere. I refuse to do business with liars!

There is something wrong going on with T-Mobile❗️ I called customer service on Friday the 10th to get an extension on my services and the young lady granted me an extension, I wake on Tuesday my service is disconnected, I called and the young Man tells me that there wasn’t any extension granted and then I go online to see how much I had to pay to restore my services and online it said $19.01 and then the guy in customer services told me I had to pay the whole balance! I have been with T-Mobile for over five years and these last past months they have been trying to screw me over lying back and forth❗️

Terrible every day, the internet stops working and the internet does not load. It is always laggy and it takes forever to get back on and when I play my games I play for 5 minutes and get kicked out because of this internet.

I called to update my autopay information. The rep said he would do that and then take the payment as well. I agreed. Once the payment was complete and my information updated he sent me a link to the new TLife app. Once in the app I noticed that there was an extra $10 processing fee which the rep never disclosed to me at all. When I asked him about it he said he did tell me about it but he lied that was very deceptive. The deception is what makes me mad not the $10.

Terrible customer service. Refused to correct problem even after they acknowledged we were given false info from salesperson, They would make zero concessions and only referred us to the secret fax line where we could beg for help. We cancelled and went to Verizon... all four lines.

I got service with them. After I canceled my services they wouldn't take back their own equipment at the store I got it from. I had to go to a 3rd party to return it. They said it wasn't received in the small time frame of 14 days and are saying I owe them another $100. They received their equipment and are still trying to make me pay more.

My experience was horrible. I have been with T-Mobile for more than 6 years and all of a sudden, even without all the devices my bill went up $30 in 2 months... on top of that, the watch that I had just purchased over a period of 2 years broke completely on me and would not charge at all. After just one morning, it didn't happen gradually and even though they are handing out tens of thousands of free watches. With deals each day, they could not replace my watch.

TMobile is aware of a scam that is associating me with a TMobile account (That I have never had) and pressing for a payment that I don't owe, by having it be a listing on my credit. I have photographic proof of their scamming me. Where for years, they sent bills to my house that had my address, but the names of other people.. (See the photos) I have gotten nowhere with Transunion, which is another scam company that hangs up on you if you call them, and ignores any and all documentation that is sent to them - these 'corporations' are in total cahoots one with the other. ALL the bills in the image below remain in my file.. Yes TMobile, you can ask to see them anytime you would like to clear this fraud up.. if you care to..

This is the absolute worst carrier ever, we have had to call every single month about our bill. They are the biggest scam and waste of money, do not waste your time. They will tell you your bill will be one price and then charge you an extra $100 on top of whatever price they told you.

I been with this company 20 years, thankfully no issues until 01/10/25. The Representative made a terrible mistake. The managers were not only rude, but they tried to say the mistake could have been from high call volume because of a snow storm. I am seeking a new phone carrier.

Love great customer service I get from Nina **. She's always nice and friendly. Always smiling very helpful young lady. I just love going to the store because I know she will probably will be there in. She's the best at what she does. Thank you for always helping me and you should get a chance to review. I don't know about the five but that's all they got here. Thank you again.

If I could give negative stars, I would! Every month they change my plan, overcharge me and constantly get my service shut off, even though we pay our bills on time. I am currently living overseas in Germany and supposed to be part of the magenta plan (military) but at least twice a month they change it to the business plan which cost twice as much. They also charged me for overseas calls even though it’s just me, my husband and mother-in-law that have the plan and we use Facebook for all calls. I should not be getting charged between $400 and $600 a month for 3 phone lines. And I definitely should not have to call twice a month to be put back on the correct plan. It’s getting ridiculous and cannot wait to get back to the states to change my plan. By the way, both me, my husband and mother-in-law have our phones paid off completely.

I cancelled service months ago because they charge far more than what I can afford to pay. Then they took money from my bank account to pay for service that I no longer had. I have tried for months to get this money back. T mobile sends me statements acknowledging that I have a credit but have refused to pay the money. I have contacted them by phone and on their chat service and they refuse to pay the money because they can't access a closed account. I have filed a complaint with the FCC and with BBB. Nothing will help. Apparently, the ceo needs more money. Well, you stole from me to get more money. I hope your private jet doesn't run out of fuel.

I would give you a zero if I could. T-Mobile is a shady ssa company! They never tell truth. They go round and round in circles lying, no matter what day you call they got a different lie. Very, very dishonest practices!!

My phone has not worked in 30 days but they want me to pay them $60. Phone not working, I missed all my doctor's appointments, I think it's time for me to let T Mobile go. 30 days and you me to pay $60 for what my phone has not been working, told me they will call me back on the 10th but called today, he was so rude and they want me to pay for a phone that's not working. I am not going to let on one do me like that. Pay your money but your phone do not work

Signed up for a promotion, spent hours in the store. Changed carriers, plus they paid off my phone and gave me a new phone. Only for them to text me weeks after saying I not eligible for one of the promotions. They texted and didn't call. Been trying to fix it, now they say I'm past the 180 days??? Tried calling numerous times, but get transferred and put on hold for long periods of time. I work, 2 jobs...no time to waste trying to fix their error. If I knew I wasn't eligible I wouldn't have signed up.

Was a customer for many years, but when it comes to getting a phone upgrade or a new phone, they give no consideration to their loyal customers only new clients. If you get on the phone with customer service, they disconnect you don’t call you back promise to do things they don’t fulfill and you just have to keep calling. No one seems to know their job.

I would never have switched to T-Mobile if I knew the issues I was going to have. It has been a non-stop issue and now that I have cancer they're not willing to help me out with my bill or anything. They would rather cut my phone off instead of trying to set up a payment plan or give me a list of a payment. This service cuts in and out. You'll be on a phone call and the same exact place and all of a sudden your call gets dropped. This is the worst phone service I've ever had and I suggest nobody ever go to T-Mobile who's the worst company and they have the worst service ever.

My review is that TMobile offers you a early trade in and bonus. There is a catch which the rude customer service agent rudely explained. That is the phone must be paid of first before you get the incentive bonus. Nowhere on the website when trading the phone in does it say this. It leaves you the impression that you will get but no I am stuck paying on two phones I do not have. This really sucks.

Horrible company! I was with them for almost 9 yrs and once they bought Sprint it went to crap. They will tell you one thing then do another, treat you like you're nothing to them, and they won’t even try to correct any issues. I had horrible service the last yr only 2 bars everyday even at home. Customer service would never do anything but beat around the bush and blow smoke. Waste of time and money! Total rip off! Glad I’m done with them! I’ll never ever go back or recommend anyone switch to them!

I had their service for 6 years. Was pretty happy with it for the most part, paid off my phone with them. They sent me a signal booster for FREE because I got terrible signal where I lived and was going to cancel to go with a different carrier. Kept the service for three more years after that. Finally cancelled my service due to rising cost and finding VISIBLE that is much cheaper, better service and signal. Called customer service to pay my final bill, customer service agent told me the final cost and I paid what she stated in FULL, had bank statements and reference #.

I had a T-MOBILE account that was at a house in a different state which I sold and the realtor returned the router to the store and provided the receipt showing no balance due. The day after we were billed and the following month. We had it on autopay. We called in several times and went to the store and were told we would be refunded. After the 2nd charge to my card we were told it would take 30 days for it to be refunded. I waited just over 30 days and was not refunded so I called back in and T-MOBILE sent it to collections in which these people tell us we owe 3 times what the last bill was. The last charge we disputed it and got refunded by our credit card company. The bill was $55 a month and they say we owe $164.12. T-MOBILE has committed fraud and this company is trying to collect something that I am owed back.

This is the first time I’ve felt compelled to write a negative review, but my experience with T-Mobile and their partnership with Assurant has been beyond frustrating. While I’ve been a loyal T-Mobile customer for years, the way this situation was handled has left me incredibly disappointed. The problem started when I filed a claim through Assurant for my phone, which was freezing and dropping calls intermittently. I paid the claim fee and received a replacement phone—only to find that it had a faulty microphone and speaker. When I contacted Assurant to report the issue, they dismissed my concerns and redirected me to T-Mobile for a warranty exchange.

HORRIBLE, HORRIBLE, HORRIBLE when it comes to vacation mode. They give you nooooo break!!!! You have to pay full price for something you’re not even using. Every other phone company helps you out with a discount while you’re away. NOT COOL. Planning on switching because of this.

I had the absolute pleasure of speaking with Laila from T-Mobile today, and her professionalism, kindness, and expertise left a lasting impression. From the moment our conversation began, she made me feel valued and understood, addressing my concerns about switching my phone with clarity and patience. Unlike my experience at a retail store, where I was incorrectly told I was locked into my current device, Laila informed me that I was still within my grace period to exchange my phone. Her detailed explanation and willingness to assist reassured me that I made the right choice in switching to T-Mobile.

Definitely not the company that they claim to be. I have been with this company for over 20 years in good standing. I requested a upgrade for my wife and I and was told by the representative that a upgrade would require me to change our plan and this would be okay. So changed our plan to a more expensive one and still couldn't get the upgrade to the S24+. Another representative contacted me and said, "Sorry for the inconvenience but we can not do that." You're telling me that a multimillion dollar company can't waive $200 for an upgrade for a loyal customer of over 20 years. Customer service has gone right out the window. Spoke to Verizon and they will give us 2 S24 ultras for $0 dollars. Shame on you T-Mobile. You're going to run off all your customers.

Switched from Verizon to T-Mobile and was a TM customer for 9 or 10 months. Had to cancel based on being overcharged, horrible customer service (if you are lucky enough to get a human on the phone), data issues, lack of coverage and after paying the insurance premium the whole time was never able to get a replacement device delivered in a timely manner (they wanted me to over a week without a phone). I then cancelled my service and went back to Verizon. I paid the cancel fee which was very expensive and was actually charged twice for it. TM also sent me a replacement device after being separated from the carrier for over a month and charged me for the phone at full price.

I have had T-mobile since May 2024, they quoted a bill of 212.95, the first several months I was charged over $50/ month more. Now I have to call each month to get the bill corrected. It is never the same each month. And on top of that they said we would get a $200 credit for each line ported in. They have yet to honor that as well. We are a business account and are supposed to have a dedicated associate. The associate we had does not respond and hasn't since we switched over. Do not get T-mobile. They will not honor their quotes and you will be repeatedly overcharged.

I will never recommend T-Mobile. I have been a customer with Spint/T-Mobile fir over 20 years. The one moment I need to extend my due to to my pay day, they couldn't help for $55. I had to be hospitalized and money has been tight. I missed a payment. I called to extend my arrangement, but they wouldn't even help.

I am shocked and appalled it is legal in the US what they're doing... I've been with T-Mobile for over 10 years, always on auto pay.. No problems.. Few years ago they offered a FREE third line to be shared on my device with main number.. I accepted, but wasn't using it.. It was just there, I forgot about it... Fast forward to last August.. I decided to switch to ATT.. I call t-mobile, say I want to cancel my account and get port out pins.. Which they did, no problems.. Paid off the balance..account closed...or so I thought.. A month later I ditched AT&T and come back to T-mobile..this time they say why don't you open a business account, you'll get more benefits..ok, sure - same numbers as before..new account with T-mobile..

I've been a customer for 8 years and my return device was stolen out of my mailbox. I made a police report I sent that report to T-Mobile and their insurance provider Assurant. They told me it's not their problem and then charged my account the full cost of the phone... been paying insurance on my phone for 8 years and they don't care... I am beside myself at how they have treated me over something I had no control over. T-mobile offers no other options for insurance only Assurant and they treat their customers like this, unbelievable. And I have no idea how I'm gonna pay for this phone that was stolen like I have an extra 500 dollars lying around... 8 years I've paid these people, unbelievable.

I have a bad experience with T mobile. The person who works customer service online they are without experience or not competent. I not receive my mobile phone how I want and ordered. The girl who attended me by calling, she ordered different mobile phone. I feeling very bad after this experience.

I was a T-Mobile customer for over 12 years, but when I decided to switch to another provider, t-mobile overcharged me for a month of service and refused to refund citing "company policy". I also was denied a promo bonus, which I qualified for but because of leaving. They value and care for the long-term customers as long as they get their $$$, they do not look in perspective as now I will never sign up with them ever again, even if really need to, I'll go to a different provider. Their short-term gain will be their long-term loss. Fairwell to t-mobile!

I cannot stand T-Mobile in any in every way their customer service is nothing but liars. The company itself lies about their little promotions and see that you’re gonna give you this and this for signing up. You never get it. I wouldn’t even refer my worst enemy to T-Mobile. Their coverage sucks. Wi-Fi sucks. I’ve never disliked the company as much as I can’t stand T-Mobile.

My wife closed account and the company never send any notice bill invoice. Placing her into collections bad move for the company because I still have account from them so closed my account so company lost customer for life having me and her for 7 years. Bad move

When they make a mistake that is not in your favor it is almost impossible to talk with someone who can make things right. You keep leaving messages and keep getting promises, but it never gets resolved. Be very careful if you sign up with them after reading this. You will spend enormous amounts of time and experience tremendous frustration trying to get what you agreed. Do not say you were not warned.

I have been a T-Mobile customer for 20+ years. Early on, they were really a customer focused company offering value to customers. The last 5 years, with the new CEO the greed has taken over. First they forced everybody from using credit cards to debit cards, pocketing substantial money directly to their profits. Second, they started cancelling plan and practically coming up with the same plans at higher prices, gauging people. They also started fishy sales tactics. They sold me a watch and told me the cost would be $10/month. However, without my consent they added a line to my watch and started charging me $20. When I quit, they charged me the full amount of the watch even though the watch did not work. I would say there are better deals out there at a fraction of the cost such as Mint, Visible. Try those.

I’ve been a customer over 20 years. My number is **. For the last couple months they called me constantly about a promotion where they said my dad who is on my plan could trade in his phone for a new version and all we had to pay was the tax. They said particularly that part of the reason was T-Mobile wanted people to have upgrades in order to stay on when they switch fully to 5G. I told them it would be near Christmas before I could afford the $80 for taxes. Today I went to the store and they told me there was no such promotion. They called me dozens of times. I’ve been on hold for hours, to request they never ever bother me again about bogus promotions.

The worse customer service ever. 2 days of calls to add international pass for my wife line & nothing. Only lies. The services active & finally they canceled the line while transferring from a plan to the other as excuses & only lies. Not recommended at all.

Misleading Promotion Offer for AirPods 4. Bought an iPhone 16 Pro and haven't received them. Be careful as the way they advertise these AirPods for free is misleading and also not functional. Tried several times to add them in the cart as they instructed in their banners but the discounted amount of $130 was never applied. I was seeing an installment plan instead.

It is truly unbelievable how long it takes to get anything done with Tmobile. They require you to speak to a person for every single thing you need to do. They are helpful, and kind, but SO slow. I signed up for 2 business internet lines, 2 phone lines with trading in old devices. I have spent 7+ hours over the last 3 days with various sales and customer service people just to get the new lines set up, the phone numbers ported over, old devices traded in, and internet set up.

For over 2 months I have been trying to cancel my husband's line since he passed. It took them over a month to do, charged me $10 to speak to a person and not their automated (terrible) self service and I requested a new service for 1 phone and they failed to implement it. Looking for a new carrier.

Had T-Mobile pre-paid for years. This Summer, it took 4 hours to TRY to pay my bill, the they were insistent on the $5 processing fee, even though they refused to take 2 different cards & said the only payment they could take was their store bought payment card. Which I would have had to leave work to get. I explained multiple times that their internet payment was not working, I couldn't get the auto payment to accept payment. The CSR's were understanding l, the manager absolutely refused to work with me in anything. After that experience I canceled my phone line with T-Mobile.

I want to share my exceptional experience with Andale from T-Mobile, confirmation number **. She went above and beyond to resolve an IT issue on my phone that had been frustrating me for a while. Andale's deep knowledge of phone and internet services was truly impressive. She was not only incredibly skilled but also patient and kind throughout the entire process, making me feel like my issue genuinely mattered to her.

I switched to T-Mobile home internet because I was promised a promotional deal. $40 a month unlimited comes straight outta my account. Checking my bank statement and they took out $62. They told me I don't qualify for the promo deal but the T-Mobile store says I do. Hmmm. I will be switching to another company as they refuse to fix the problem. Supervisor said, "Sorry we can't help you."

I only give 1 star as that is the lowest available. Want a 4 hour hassle after 2months of service? T-Mobile is your answer! They are the WORST. 28 years and I have never dealt w a company that is so broken. These folks are HORRIBLE!! IF you have time to waste and stress levels far below the national average then these are the people you want, they can make your experiences horrible. RUN RUN far and fast from T-Mobile they do not care!!!!

We had a great experience at the Elgin location on Randell road. The young lady was very helpful. She was very knowledgeable, listened to everything we wanted, and took care of us professionally and courteously. It was refreshing nice, after having a bad experience at another location. The young lady name was Mercedes.

Horrible company and Horrible service. I changed carriers and asked them what I had to pay to leave. They told just had to pay my last month of usage. I did that then a month later get a notice for nonpayment from a collection agency. Not only is their service terrible. They are liars and con artists, don't do business with T-Mobile. You will regret it.

Deception to get you to join. I was told they would rebate my payoff to internet provider but I would have to wait 4 billing cycles. I waited and now they say I’m too late. There’s a class action suit for deception at this time I’ll be joining.

Made an online payment through their portal for our account since we are a business. We set the account up for a schedule payment to occur on the 16th of December 2024 with our banking information. They suspended our service saying they never got our payment, even though I have an e-mail from T-Mobile saying everything is scheduled for the 16th of December 2024 and we are in good standing. Now they are singing a different tune. With a past due amount of twice the bill. This after being with Nextel, Sprint and T-mobile for 20 years. It is time to cut the line and go somewhere else.

After 20 years of being a T-Mobile customer, I felt I wasn’t getting what I needed any longer. I called them up to cut the service so I can change carriers, and told him I wanted to make sure that the account was in good standing so I wanted to pay everything up-to-date. I paid any remaining money is owed for the phones, and my last bill. I specifically asked if everything was good and everything was paid, in which they confirmed it was. A few months later, I get a notice from a collection of agency that I owed money. I disputed., and T-Mobile said that I in fact owed them money. My credit report was pristine.. There was not one blemish on my report. T-Mobile said I owe them money, and I now have a derogatory mark on my credit report. Is the only derogatory mark that I have for the last 15 years. Do not trust them, especially if you are going to leave them for another company.

Stopped by a T mobile store to inquire as to what promotions they were offering. I walked out with a deal that I couldn't say no to and they even put it in writing only to find out a few hours later after talking to the corporate office of T Mobile that they didn't give me the deal that I signed up for and that I was a victim of a Bait & Switch tactic. They told me that I can go back to their store to return the equipment. When I did so they wanted to charge me a huge restocking fee. Over $100.00. I refused and told them I am keeping their equipment until I hear from someone high up in the company. So far no one has ever called me back in spite of attempting multiple times to reach out to a supervisor to resolve this matter and I still am holding their equipment. I will never do business with T Mobile again.

I’ve been on the phone with T-mobile over 2 hours!! They have the worst service in America!! Dropped calls / No incoming or outgoing calls for over 3 months and they thought I was going to pay the full phone bill!! The customer service representative name Irish concluded with a result of a zero balance for this month.

i wish you could give them negative stars, to start their customer service is horrible, I’ve only been with T-Mobile for 2 months and they’ve tacked on extra fees and the price completely changed from the first month. The representative on the phone told us the bill would start after the phones are activated which would be the 16th. They’ve charged my card from the 2 to the 5 to the 8th to the 14th, and when called in to express the issue and get some understanding they’re explaining it doesn’t work like that, that the bill is due on the 8th. They offered a bill date change which would take effect in two billing cycles.. This is actually worst than other service providers.

I became a New T-Mobile customer in December of 2023. I got reeled into getting the 5G Home Cell internet service on a trial basis. I got COVID and was unable to bring the unit back in until after the trial period ended, on January 23, 2024. I brought it back because it sucked worse than my DSL. I live in a rural area. T-Mobile did not give a crap & said I would be charged a prorate for the time I had it. Fine, I just didn't want the service and so I asked the T-Mobile rep to cancel it. I also called T-Mobile right after, to let them know to cancel it. T-Mobile's website was problematic. Many times, I was kicked off the website or the website was non-responsive and I was unable to see my account online and so I gave up. I trusted that T-Mobile would charge me for just the cell phone service I signed up for.

There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

Horrible, will not honor our upgrades that we had when we started our service. I do not recommend and I will be leaving them for another carrier. I called to upgrade my daughter's phone then they told me that our contract has changed and we are no longer allowed to upgrade unless we upgrade our plan to the 200 a month plan. We were told we can upgrade every year no problem and we would not be charged as long as we trade our phones in.

Been with T-moble for about 15 years. I don’t know what has happened to this company. It used to be like five star, customer service fantastic, we’re gonna take care of your type company. Now they’re completely the opposite. I can’t even get a phone ported to a new company. They’re stopping me from doing that with one of my phone lines. It’s so irritating. Three days now I’ve asked for a pin so I can port or transfer a phone number to a different company to a competitor. Still can’t get It. And they’re being rude as heck terrible. I wonder if the FCC regulates anymore. I don’t think so but if so, believe me, I’m next. There’s a letter to the FCC about this. This is wrong stopping me from switching to another company.

I will try to keep it short; they get one star since I can't give them negative 10. THE WORST COMPANY EVER!!!! Ended up with some insane $330 bill over and over, tried canceling insurance and everything I could but it stayed the same, magically. Got really sick and tired of them and decided to switch the company. Once I did, I called and canceled my plan with T-Mobile. What a relief, I thought. 3 months later, I just found out they are still charging my account. After hours on the phone with customer service, they just said that they don't have any memos of me calling back in September. If you don't trust me, try it...but you will regret it, everyone does...Good reviews here are probably bought...