T-Mobile Reviews

16 months ago we switched to T- Mobile as we were offered a plan at $92.50 total for 3 lines with 40 gb of Mobile hotspot per line. Or first bill was $127. When I disputed the bill, I was told that plan did not exist; however, they have me the same exact plan and called it a corporate plan. Every month they raised my rate and I had to dispute the bill. After 16 months they said they will not make anymore adjustments on our bill. At that point my bill was $147. I disputed that rate and was told that they were "escalating" the issue to their GM. After 10 days of no communication, I called customer service and they said they could adjust my bill to $95. Needless to say, my next bill was $165. During this battle, the company took down 2 cell towers that were accessible to me so they could upgrade them for Internet so they can get more customers, so I was without reliable service for months. T- Mobile only cares about making more money, not their customers.

I’m beyond fed up with Sprint. / T-Mobile. First off, my service has been extremely worse for the last 1.5 years. Constantly going in and out. Doesn’t even work in my house to make phone calls. I deal with it because the price for unlimited makes you settle and deal with it. We noticed We were being charged for a free promo line. They wouldn’t credit back the line that was supposed to be free so I canceled it Aug 2021. Fast forward my dad notices a phone line being charged to his account. So I review his bill. Sure enough the line I canceled Aug 2021 was still being charged 13.5 months later!

Jan 15 2022 I called T-mobile and had 3 lines removed from my account. The representative on the phone told me everything was fixed and that we would see the savings starting on the next month's bill. Now December 2022, they are still overcharging me by $40 a month and their representatives were rude on the phone. 10 months of being overcharged $40 and their fix was to give me a credit of 2 months of the overpayment. And the "specialist" was snarky and basically told me it was my fault that I was being overcharged. His supervisor wasn't as rude, but also said that it was my fault that I was being overcharged. I have been a customer for nearly a decade, and this has soured me to this company. You don't overcharge a customer and then blame them. That's bad business. They have lost me as a customer and I will make sure others know this is how they treat their loyal customers.

I was having trouble with T-mobile gateways. The signal strength said it was excellent, however my tv shows were always freezing and signal was often lost. I contacted customer service, jumped thru all the hoops like a good circus dog, they concluded my gateway was defective, they sent me a new one. It didn't work either. Said signal strength was good, no wifi. Customer service spent an hour having me turn the unit on and off again. They had no clue, told me to take both units to nearby store. So, I did. The people at the store were pleasant enough, however they are also clueless. They gave me another unit. That one gave me the same problems, so I canceled my internet services and return the gateway to the store I got it from.

I'm a former Sprint customer in southern WV. T-Mobile took over a while back promising better service and low prices. Since then, my phone bill has been a few dollars higher and my service has been the worst it's ever been. It's better when I travel but the majority of my usage is at home and work. Both of those places are in the city, not in rural areas. I've had messages arrive late or not at all, images take forever to send, and data is incredibly slow or just doesn't work. I do use a large amount of data but it was never a big issue on the Sprint network. Not to mention the numerous text alerts I get and can't turn off. They have also started a practice that I just found out some other companies use, which is charging a $20 or $25 fee every time you go in a store and ask an employee for help. Is that not what they're paid to be there for?

I am a current T-Mobile customer, switching to Verizon. My wife and I received our new Verizon phones yesterday 11/19/22 and went into the store to have our numbers ported over from T-Mobile to Verizon. While my wife's phone number ported over just fine, mine did not. I was advised by the Verizon associate that T-Mobile had put a hold on my phone number until 11/21/22. Nowhere in my agreement with T-Mobile does it state that a hold would be put on my number for transferring providers. I have transferred providers many times in my life and this has never happened.

I was a Sprint customer for well over 10 years and I recently made the switch from Sprint to T-Mobile. So far I am happy but still have the problem of calls dropping all the time. I will be in the middle of an important phone call with the doctor and it drops or they can't.

Fraud department blocked my phone from last 3 days and customer service cannot fix it and very bad service every time you have to talk to different representative and go through all over again can in end tell me to wait for 24 hrs to get activated. In end, I am still not having service.

October the 22nd I went into a T-Mobile office looking for an iPhone. I was convinced to not get an I IPhone because if I did not like it there would be a $100 restock fee. They did not inform me there is a restock fee on every phone that is returned. I had 14 days to make a decision. Within one week I had problems with the phone. Filed 3 complaints none of which were recorded by T-Mobile. This week I made another complaint after having been told that they were going to send a replacement but they didn't. I was told that I would get another phone this week. I received the phone on the 16th. I took the replacement phone to a T-Mobile office for them to do the data transfer. This phone was an exact duplicate in that it had exactly the same problem. When trying to upgrade to an IPhone I was told I had to pay $20 restock fee on both phones, another $35 activation fee, and $129.50 to complete half of the purchase of the original phone that was defective.

I cancelled my T-Mobile account on October 22, 2021 for failing to provide reliable internet service during normal business hours for the last 4 weeks of my service because of work being performed at the cell site location I use, as per my location. In summary T-Mobile broke the agreement made with me for the unlimited plan I had. The $75 charge is a cumulated summary of x3 $25 penalties for months after I had to cancelled the account. T-Mobile continued to invoke an “auto-pay” each month with a $25 penalty after they cancelled the account. So, they continued to carry the account forward each month after the October 22, 2021 cancellation. This is NOT acceptable to me.

I’ve been a customer with T-Mobile for many years. I recently traded my iPhone 11 for iPhone 14. By recent, I mean 3 days ago. I was given $385 for my trade in. Today, 3 days after trading in my phone, T-mobile is now offering $1,000 trade value for the same phone I already traded in. When I called and asked if we can adjust this, the representative told me no. Then said she was telling people when called to wait until Friday because a new promotion would be out. I was never privy to this information. Is that similar to insider trading and illegal? There was no public knowledge of this new promotion. I would have waited had someone given me this same info she claims she was letting customers know. She was very rude and condescending. I asked if I can speak to someone above her who may be able to adjust my billing credits and she hung up on me. I was also told I can leave and go to a different company. Well T-Mobile, you got it. See yea later.

It took them 5 phone calls and 4 1/2 hr's to find out sim card is outdated, on a phone thats was only 14 months into a 2 yr. contract. These people put in a 4G sim card in a 5G phone in an area that became 5G. Now I have to wait for a new sim card, then the fun of activating sim card in two or more days making my phone into a $300 paperweight that's only good around my house for internet service that can't access T mobile internet. This is **.

Switching from Verizon to T-Mobile has been a DISASTER! And, the saga continues. I don't have the time to write all the things we've hated about this experience, but be forewarned. It is HELL. No amount of savings is worth this experience. Can't get the phones to work, the texting, the SIM cards, the phone numbers, and on and on. We've been on the phone at least 7 times and an equal number at the store. If you have an iPhone, you will hate life if you switch. Additionally, you'll be stuck without service, including texting. I don't like to feel hate, but this botched process has brought me to this state.

Mom has cancerous tumor T-Mobile refuse to work payment. I was with my mom on T-Mobile my choice but was not happy, service was not great especially back home, she stayed with your account. It’s been over five years. I contacted T-Mobile, my mom got really sick. I had to have a cancerous tumor removed and is in the hospital. I contacted T-Mobile, they said she had arrangements to make a payment and everything was good. I said OK. Then her cell phone got a text that she missed a payment. I reached out to them. They wanted me to pay $200. I told him I couldn’t. I had to make arrangements with all her stuff so that I can make arrangements to get everything paid and I could not pay the bill but I could pay the entire bill at the end of the month. They said no they’re gonna shut the service off if payment was not made and she was very sarcastic about it.

My family switched to T-Mobile phone and home internet service 7 months ago. The first few months were ok, and that's why I gave 2 stars instead of 1. If the service stayed that way, I wouldn't be here writing this and preparing to cancel both services. After those first months, both services began to decline. Lots of buffering while streaming on our TVs, internet searches taking 3 times as long on our phones (not on wifi). This past month has been absolutely awful. Multiple times (around 10) I was unable to make phone calls or send texts. A message would pop up telling me I needed to connect to a service in order to complete this call or text. Then, my phone started taking 8-10 minutes to send a photo with about half the photos failing to send.

I was getting billed for an item I wasn't using and I was credited not even half of what I paid. On top of the mediocre coverage they provide, they can't do the right thing for an old customer. Time to switch to a better provider even if they charge more.

We have been good loyal customers of T-Mobile for a long time. My son has an I-phone 11 pro max which seems to keep freezing. We have taken it to T-Mobile and the service tech told me that it is because Apple changed the software and it can not be uploaded into these old phones. I told my son to go into a local T-Mobile store and trade the I-phone 11 for the new I-phone 14 to solve the software problem, since he lives 2 hours (one way) away from my home. He took the phone into a T-Mobile store in Greenville, North Carolina whose employees are very badly trained both on the phones and customer service.

Horrible, inquired about service was sent a Sim card. Never activated it. T mobile ended up putting a fake number in to the account in order to start charging me payments. I did not agree to this. After 4 months of charging me 85$+tax, I went to the store to get my money back. After it was not in my account after 2 weeks I called. They informed me I'd need to wait a month. Month went by nothing. Same thing again I called was told to wait a month, still nothing. Was told to go to the t-mobile store again and put in a pin and while I was there they processed half of the money I paid (2 months' worth). I called them today and they told me my pin is incorrect and told me I'd have to go back AGAIN to the store. I'm so fed up with this. I've been trying to get my money back now for 4 months. If you value customers service and not getting scammed go to a different provider. This is the worst company I have ever dealt with and I'm not even a customer

I am currently on the phone with "Joy" regarding an issue with my T-Mobile bill. We have now gotten to a place where I have requested her supervisor about 20 times. I have been on the phone repeating to her to get an mgr on the line. She told me the mgr would say to me the same information. This employee has refused to put a supervisor on the line, which is unacceptable for this company. I refuse to ever buy or do business with this company because of their horrible customer service.

The good: if you need a talk and text only plan T-mobile Connect is a great deal. 1,000 minutes and texts for $10+1.50tax @ month. More good: the coverage is great, full bars everywhere. The bad: the worst customer support on the planet. Words can't describe how bad it is. If you can get through the sales "experts", you'll end up talking to someone in a call center somewhere in Asia who has no knowledge of cell phones. They just read and repeat what's on their computer screen. If you have a smartphone and need data there's mvno's on the T-mobile network that will charge less and have much better customer support.

I wanted to transfer my 20+ year Verizon Service to T-Mobile for an almost 50% savings. Now I know why. The supposed ‘experts’ are anything but. A little less gratuitous accolades and a little more listening and effect action would be nice. It’s taken me almost two weeks to successfully port/transfer my Verizon numbers to T-Mobile and more than several calls and many hours trying to straighten out my account(s). Don’t make the same mistake, use the same name on all your accounts no matter what they ask. And multiple lines and vintage phones only adds to the complexity. Good luck.

Anytime you call T-Mobile it takes hours to get a billing or any issues fixed which is never really resolved, and you as a customer has to pay for it. You will get different advice and even corporate attitude stinks. I called and got hung up on. There are too many choices of cell service to be treated that way.

If I could give a half star I would. I just signed up for Tmobile on Monday and seemed to get a good deal with streaming service, discount on payment, trade in for my phones and ending my current provider early and making a switch. This was where everything has gone downhill. I was promised for a delivery by today if I paid $15 for express shipping. Sounded good and I was looking forward to it. They sent me no information once the call was over and when I called last night to talk to their service (lack there of) I was informed that I would not be able to setup an account or verify anything because nothing can be done until the phones arrive. Don't worry though, because they will credit the shipping and the phones arrive today. Great.

T-Mobile is over-priced, over-rated, and under-whelming, poor-quality service. T-Mobile has shed its "un-carrier" claims, and returned to over-charging, hidden fees, and shady practices, moving as many as possible to their most expensive plans, and excluding the more basic offerings from all new promotions, and creating new fees to charge customers for services previously offered.

They have THE WORST customer service. Made a $146 payment that posted to my old T-Mobile account rather than my Sprint account and it took 4 phone calls, a trip into the store and 2 more phone calls to get the money refunded. I was told it could not be transferred to my Sprint account even though they are now the same company. I was initially told a check would be mailed, then they asked for my banking information and said it would be refunded to my bank account and finally, 2 MONTHS LATER, they mailed me a refund credit card to an address I have not lived at for over 2 years. It should never take 2 months to return money that does not belong to you. Poor customer service from the first phone call to the last. If I could choose less than 1 star, I would.

I was a prepaid customer of T-mobile for two years. I decided to become a postpaid customer this summer… Since that time, I had five single-spaced pages of problems. At age 59, I have dealt with a lot--but TM has the worst customer service by far. They. Could. Care. Less. about the customer, as exemplified time and time again. I know firsthand. Stay far away if you expect to be treated like a human if you have an issue--especially "supervisor" Stephanie, if that is her real name. She doesn't have any idea how to do her job.

Was told I would not be charged as long as I canceled service within the first 30 days, was told I would not be charged for a phone as long as I returned it within 30 days, was told my bill would be $180 for six phones ....

I was informed before I (transferred all 6 lines and phones-unlocked phones. TMOBILE EVEN CHECK TO MAKE SURE THEY WERE UNLOCKED BY CALL ATT) started service with TMOBILE our phones would work on their service. I would not need to purchase any phones. I was going to get my kids the Zero down phones. Got the phones transferred and now they do not work fully on Tmobile Service. Now that I transferred over and am a customer and not considered a new one anymore. They are telling me I can not do the zero down and want down payments for phones and they keep trying to get me to Purchase the Iphone 14 sending me in circles. I am responsible for paying on 2 phone lines that do not get full access to TMOBILE. I asked for some kind of discount on their bills or anything they could help since they mislead me. Nope. Nothing. I ask for corporate's number. I was told they can not find one, to call Support service.

Started this service in June, had problems and had been lied to by multiple representatives about service and bill credits. I was charged almost $600 for 3 phone lines I didn't get to use. Had to contact the BBB to even get some of my account credit back after proof of being lied to on calls a recorded notes. Had to use my money I should have been refunded to bring my account back current. Then instead of canceling service then I trusted this company again to provide better service. I ordered phones to come in the mail so I could start over. When ordering the phones the representative did not inform me that these phones were on backorder for 3 months so I asked the representative to suspend my lines so I would not be charged again for services I would not be able to use, she did this.

I wouldn't recommend this company to anyone, all they do is lie. First, they lied to even get my business. I had Boost mobile for years, loved them and T-mobile sends me a text advising they had a promotion if I switched to them. So out of curiosity, I checked them out just to see. First they lied and said Boost Mobile was leaving Va. which I later found was a lie.

phone they say was such a great match for me! Without being able to speak with anyone or log in to an account- I was being 'stuck' with the worst rated POS phone on the market! Not only did they disregard my needs for the basics plan and try to hook me with a plan *.* times more expensive than I needed... they tried to pawn off the worst phone available!

I switched from T-Mobile to a different mobile phone service provider, but there was an outstanding balance owed to me. For over 3 months I have been calling requesting the balance. Each time they promised, "Yes we will forward you the balance." Eventually they sent me a gift card for about a third of the amount. More phone calls, more promises from Tmobile to send me the remaining balance. It never happen. Basically they stole my money. Shame on you T-mobile.

I've been with TMobile since 1994...In 2004 I split the accounts and I kept two accounts. On 3/30/2019 I purchased a S21 Ultra which I was sold on the idea that 5g and a better camera would improve my usage. Also multitasking was user friendly. I am in sales and use my phone for everything, Email, texts, calls, taking pictures and sending them...Mind you my Note 9 was doing all these with 4g. They said it would be faster with 5g. Not a chance. That day was my birthday and I spent 8 hours that night trying to set my new phone.

I signed up to change service providers from Verizon to T-Mobile. They said new customers got an I-phone 13 at no cost if I had a phone to trade in. I did. They told me that in addition to a free phone, they would pay off our phones. We only had a few months before they would have been paid off. Then after we signed on to T-Mobile…we tried to file for the $681 we were charged for canceling our Verizon plan.

Bought a new cell phone from a T-MOBILE STORE at 10 Glenridge Rd, Glenville 12302. The manager's name is ** and he is the one who sold me the phone. The phone never worked correctly from day one. I wanted to give it a chance so I did not return to the store until 28 days after purchase. The manager ** agreed that the phone was defective and ordered me a new one because it was under warranty. New phone with the same problems. Once again the manager agreed the phone was defective.

Beware of billing scams! Upgraded 5 phones back in June and was assured they were free upgrades (had to pay activation fee but that was fine) and still don't have billing issues resolved. I am getting over-charged for my "free" upgraded phones. Have spent hours with customer service to fix when they have assured me all credits and issues will be fixed the next billing cycle. That's a big lie. They are stealing my money and time. Upgraded phone were not worth this hassle and now looking to go back to Verizon where I never had billing issues that were not immediately resolved. Do not get scammed like me and lose so much money and time!

Received letter from collection agency about a T Mobile acct I never opened. Contacted T Mobile and now I gotta file a police report and other ** to get this removed. I asked T Mobile rep if, say I didn't like someone, I could open an acct in their name and charge it then never pay to screw them over and she said YES, I could do that online. WHAT?! The fraud dept is only contacted thru email, no direct number. I asked what T mobile does to protect the public against fraud like this and she said they catch suspicious accounts, and this account was flagged and deemed suspicious. So then I asked, if that's the case, why am I staring at a $2800 collections letter!?? They pass the burden onto the public even though they know it was opened suspiciously! AT&T & Verizon are better services anyway. Everyone knows this. This is their mistake, and I gotta use my time, uncompensated, to fix it. Never been a T(errible) Mobile customer and I NEVER will be.

I went to a T-Mobile store located in Lake Forest, CA in April, 2022 to remove one line and replace with new line in my plan. One of the workers in the store using my account to take 3 iPhone 13 without my authorization. When I received a text message for auto pay in May for over $800 bill, I was shocked and called T-Mobile Customer Service, they told me I got iPhone 13 in the store...so I called the store manager and was told their employee did it and he would call T-Mobile to straighten thing out for me.

T-Mobile is stealing money from their consumers. After doing my research it appears that T-Mobile has been charging customers for phones that customer return with defects stating these phones are being returned cracked, so T-Mobile is charging hundreds of dollars for phones that had no issues when they left the customer. And when the customer ask for proof they are told they were discarded. My parents have been having issues with the services for months, so the tech sent out new phones and when they returned the phones they received a bill for over $800 stating the phones were cracked.

I am very disappointed because when I switched to T-Mobile from Metro PCS they offered me the Magenta 55 plus but because I had to travel to Italy, I temporarily chose the Magenta Max 55 plus and NOW I CAN NOT SWITCH TO MAGENTA 55 +... I spoke with two agents who assured me I could switch to Magenta 55 + to pay less coming back from my trip... I want to pay less... not $100 a month! But now that I tried it, the real answer was: not possible. They offer empty promises!

Their service never works. They make false promises to their consumers and customers. They do not do as you ask nor request. They do not provide services rendered. They will promise to get an item completed or correct a bill and then don’t. I will be reporting them to every entity possible and sending a demand letter for every bill my phone hasn’t worked and for services not rendered.

I made a mistake. I overpaid my bill 8/26 by $1,981 via bill pay. Yes a big mistake on my part. I saw it come out of my account the evening of 8/26 and immediately called customer service. After I explained the situation the agent put me on hold to speak with her supervisor. When she came back she thanked me for my business and advised, "The supervisor had approved the refund of $1,981 for processing, please allow 3 to 5 business days." Not a problem.

I have been a customer for over 3 years with 5 phone lines, it was a bad idea to switch back to T Mobile from a long ago, but now this company from line and tower connections to begin with and their worse customer service, billing inquiry directly trying to resolve issues, online access and log in to my account and set up automatic payment which page disappears and or keep hanging or give you error message it's being a nightmare for past several months in addition; keep asking to reset your password every month when you try to log in and worse is waiting so long on the phone for their supposing team of experts to answer which hang up frequently and their most ridiculous robot answering, not sure what T mobile and this company has turned into.

The free extra phone line will change into a charged line when your contract changes. They trick you into establishing a number then upgrade your service - you are now stuck. Don't get caught in T-Mobile's scam. Very Sad to see Sprint go down in flames.

All in all customer service sucks. Had to leave T-Mobile because somehow my bill was 140 a month for 2 lines then they made these random excuses to why it went up to 390 a month. Now I left knowing I’ll have a balance so when speaking to an agent we set up a payment plan because I sure did not want it going on my credit. Sooo it wasn’t a big balance they automatically took out payments from my bank told me I’m good to go and this slick ** company puts it on my credit !!! Like how if I paid you off? Make it make sense T-Mobile! Now I’m having to battle with my credit to be taken off! So no never again. T-Mobile sucks and lies, sad I still gave my money and somehow it’s on my credit? Okay T-Mobile.

I bought a new Apple phone with Tmobile and customer service informed me that you couldn't buy Apple insurance. They said that Apple Co., won't allow you add their insurance, That's a lie. My point is that Tmobile is lying about insurance coverage of a new iPhone. Tmobile wants you to buy their insurance coverage which is $18.00 a month, Tmobile is$10.00 more than Apple Co. You can buy Apple insurance on your own. You have to go to their Apple website or call them to insure your new phone. You have 90 days to insure with Apple Co. And it doesn't matter where you buy your new IPhone. I found out too late to buy the insurance with Apple Co. Good Luck.

This company has the work internet service I have experienced in a while. It basically works when it wants and slows down to almost nothing approx. 3 days prior to the bill being due. I would advise against ordering this.

I didn't even choose to have T-Mobile, I had Sprint before they were bought out. Never had a problem with Spirit, but god is T-Mobile run by a group of idiots. Called in today and had to wait 30 minutes to speak with a rep, who was of course foreign. She struggled to understand me and then put me on hold to talk to another department. I was on hold for another 15 minutes before someone came back onto the line and it was someone different who said the call had been transferred to her, but she had no info about my problem and couldn't help, huge surprise. She put me back in line to wait another 30 minutes for tech support, who I then had to explain my issue to again. She put me on hold again for about 15 minutes before coming back and saying what I wanted required me to go to a store and transfer over to T-Moblie.

These guys have regularly offered the most abysmal service I have ever seen. The level of incompetence and lack of real concern about the issues they foist upon their customers is just astounding. I've been with these jokers for over 8 years and for the most part, they couldn't find their backsides with a map. Now, after using my account and managing it online and n the App for over 8 years, all of a sudden they tell me I don't have an online account, and then proceed to put me through several hours of hold (listening to music that is so loud that I have to turn the phone down and then can't hear the agent on another continent when they finally do get on the line). 

Someone messaged me on FB and resolved the issue. I’m very happy with the outcome! T-Mobile came thru and corrected everything! So happy! This is why I’ve been with this carrier for close to 4 years! Thank you T-Mobile!!!

We had been with Sprint for many years. When T-Mobile took over our service has been horrible. New SIM cards were “optional” in the beginning, then they told us our phones weren’t working good because of the old SIM card. They then made us get the new SIM card. Here we are months later, I can’t even get Spotify to work in my car anymore unless I am in my driveway connected to Wi-Fi. We have had nothing but problems since T-Mobile took over. Looking to switch providers now.

I placed an order for a new line to be transferred from Verizon, so I waited 2 days before checking on the status of the ordered phone. Turns out it was shipped to a completely different state! T-Mobile claims they can not get me a new phone that I have to wait for it to be shipped back to the warehouse, and I have to wait another so many WEEKS! before I can get a new phone... Explain to me why I would proceed to switch services?? And now I just got sent to the main menu, with no answers.. They refuse to refund my money even after acknowledged the mistake.. I have to wait for the phone to show back up in the warehouse. What if I never does! This is the worst customer service I've ever dealt with.

Sprint was great! However after closing my account (since they merged under T-Mobile), I did not remember my pin. I went into the store to verify myself as I was owed a 15$ credit after closing my line. The store verified, called the number, and said that I can call back and tell them to check the account notes to bypass the pin as the store verified me.

T-Mobile has the worst customer service in the industry. They do not care about customers. They use bad tactics to deprive customers of service and money. They are unethical. Do not use them. We have had one bad experience with them after another and they never fix any situation.

I called T-Mobile and asked them to unlock my cell phone so that I could transfer my service to another, more reasonably priced provided. T-Mobile told me that it would be done in no more than three days, but probably less than that because I owed them no money. Three days went by, but the phone was still locked. Then started a series of phone calls in which I would have to first have to give all kinds of information about my phone and explain the problem only to be transferred to another agent and then another. Usually, the third agent would then have me do all kinds of unnecessary things with my phone, none of which resulted it being unlocked. They would then say to wait a few days and they would call to see whether everything was alright. It never was unlocked, and they never called.

Opened account on 7/16/22, no 5g service so we canceled and were promised a full refund of 175 for activation fees. They then proceeded to hit my card for another 160 two weeks later after the account was closed. 2 months later still no refund.

I closed my account almost 2 years ago, I over-paid and they assured me I would receive a refund. After several phone calls to representatives of more than 1 hour each in which they assured me I would receive a refund in 6-8 weeks I have not received anything. This is the worst company I have ever dealt with. The local stores will not do anything to help either. Use Spectrum. Much better service and experience.

They have the worst customer service ever. Since March I have been trying to solve a problem with them about some phone lines that I never activated and no one has been able to solve the problem even the supervisors. I have spoken with more than 10 different people about it. They have harmed me. They have robbed me. I have had to pay for taxes and down payment for phones which I have never received because they had an internal issue and never have sent the devices to me. They even have sent me to a debt collector for something that I'm not supposed to pay. I don't own them but I have been obliged to make a payment to avoid more and more fees. How can they charge me for something that I never got it? They are the worst company I have ever worked with. I have been telling all my family and friends to cancel their cell plans with them and never get involved with this unfair company.

I have been with customer service for almost three hours over the phone for phone replacement, and they haven't done anything to solve the situation, even though I was paying for the insurance and everything, insurant they denied my claim for a nonsense reason, what a shame for this company.

Transaction occurred on 7/9/22. My family and I decided to change cell providers switching to T-Mobile. We went to the store located 4305 State Bridge Rd #104A, Alpharetta, GA 30022, to complete the transaction. The young lady working that day provided us all the information needed to move forward. The offer included "credits" towards our bills for the phones we were trading in which totaled $3,100. The credits would be spread out monthly for the next 24 months. They gave us $800 for 3 of the phone, $400 for another, and $300 for the last. All was good. We paid the money on the spot owed. Wiped and handed over 5 phones and left after a few hours of setup. The bill for the first month of service came in and no "credits" were applied. We called, they explained it would take another billing cycle to reflect, no worries. We moved on.

Ever since the merger, it has become a nightmare to call customer service! Totally rude agents that seem bothered to help. There is ZERO adult supervision!! If Being T-Rash like EVERY other carrier, mission accomplished!!! Spectrum seems like an option...checking into that! T-Mobile, please get rid of the cancers in your ranks!!!! Over 15 years and now I'm looking for a new carrier!!! WHY??!!

I ordered T-Mobile home internet and they immediately took money from my credit card. When received the unit and despite the tech's best efforts, it was determined I lived too far from a tower to get a reliable signal. Well within the 30 day return/refund limit I sent it back and, after many, many calls to their offshore customer service I got roughly half back. I was always promised "in 3-5 it will show on your account." Never did and I have given up. It's not the money but the way of doing business. I would never use them for any service again.

They sold me a phone with the wrong sim card. I purchased a phone 18 mths ago paid for insurance, full internet coverage and so on...premium plan. Horrendous coverage, dropped, calls, poor reception, Internet stopping throughout the day. I had gone through a tragic life event as well and would call and got the impression I bought a low end phone. Never fully understood what was going on and was under massive stress and couldn't deal with it. Just figured I made a mistake and had to suffer for two years until my contact ended. Couldn't take it anymore and called to cancel at 18 mths and was told it had the wrong sim card. They knew this. Had trainings about it and never bothered to tell me, the customer??? I was told when asked for compensation over horrendous service for 18 mths. I did NOT complain enough???

I have been a T-Mobile customer for around 15 years. I have always during that time (except for the past ten months) been very happy with them. Ten months ago I requested a Magenta 55+ plan and home internet service at a local T-Mobile store. The woman I talked to said she would order the modem for this and we could pick it up in the store. Everything seemed fine until I later noticed I was being charged for three mobile internet lines. I contacted T-Mobile customer support and was told everything was being taken care of...The problem was that they didn't take care of it. After many conversations with support over months I was repeatedly told that they took care of this issue.

T-Mobile advertises the most reliable network. This is false. I have had their service for a week and a half now. I have been to the T-Mobile store twice, they have replaced the sim card. I have been on the phone with tech support for over an hour. When people are trying to call me, they get no dial tone and the service goes straight to voicemail. Calls drop when I'm on the phone. If you are looking a reliable and dependable network. T-Mobile is not the company to go with.

I am a new T-Mobile customer of one month. From day one, I have had issues with T-Mobile transferring my account from another carrier. That was the first issue. Secondly, I set up an account and now I can't access it. Their Customer Service and Experts have not been able to resolve the issue in a month...and I'm still waiting. Thirdly, an appointment was scheduled to get the issue resolved. T-Mobile missed the appointment. I received no phone calls or follow-up. Highly disappointed and dissatisfied with T-Mobile.

I requested 2 new phones in February which first I was told I did not need to send in my old phones that I owned. When time came to get the new phones I could only get them if I sent my old phones. The sales person asked if I wanted a free Apple Watch and Hot Spot. I told him No. He said my monthly bill would be cheaper if I got them. I told him I didn’t want them but if they are free and my bill is cheaper ok, but I do not want to pay for anything extra. Well of course I got the equipment and before I even opened the Watch I saw my bill had increased. I called right away and was told it was an error and would be reduced.

Worst service ever. I had so many issues with them and they barely have any towers in town. If I went downtown, the service would be slow and my music wouldn't work. IDK why their commercial tries to tell you they can cover you in the air on a plane when they can't even cover you in all parts of the city. One time they turned my service off and it took multiple calls and hours of talking to people to find out what was going on. Then when they turned it back on, they changed my number to an area code that I don't live in. I also paid $40 on my prepaid account and after they changed my number, my account showed I only paid $20. After paying $40, my phone ran out of service 2 1/2 weeks later! I'm now on Verizon where I get cheaper and better service. I will never go back to T-Mobile.

I have had their service for about 10 months now. I feel like I was scammed into thinking they had good customer service. They do not, I have contacted them over the past 10 months at least 30 times and I have yet to even get average service. I am counting down the days until I can kick this trash of a company to the curb. Based on the way I have been treated from their "Personal" customer care team, this company needs to close its doors and shut down. No service just about worth not having to deal with them.

T-Mobile said my Alcatel was a promotion and I could cancel anytime. I was not able to set up the Alcatel and also found out my android phone had a better camera and resolution. When I canceled, T-mobile said I would have to keep paying for the phone for a 2 year period at $7 bucks a month! This was not explained to me when I agreed to the addition on my senior plan service.

First - home internet for the price is awesome. Very few hiccups there. I went in to T Mobile to consolidate 3 lines from other carriers to T mobile and one bill..2 of the lines "qualified" for free phones and 1 line had a trade in for 800.00 dollars toward high end phone. Salesman got me to just under 150.00 a month for the 3 phones and home internet. I paid 270 at the store. My bill at 6 weeks was another 379.00..way more than what I was told...after being on the phone for over an hour, got my 6 week bill down to 270...and was told again my next bill would be "around" 150.00....so I paid over 500.00 in the first 6 weeks...after this contract is up I'm back to prepaid...ATT is 300 per line up front for the year...

They charge for everything including payment arrangement due date. Sprint never charge for me to do that at least within the following week. Customer service representative offered me on 07/22/2022 a deal that didn't exist and I was about to get into a deep debt. Good thing I checked my agreement online before the 14 days you have to terminate any agreement you made and I noticed a full amount with no deal discount as I was told. Like a regular price of $41.50 for 24 months without trade-in or any other "offered" then when you call it seems that nobody knows anything.

Without a doubt the worse cell phone company. Customer service is horrible with hold times exceeding an hour. And customer service is not in the USA so they have strong accents which makes it very hard to understand. Their coverage maps are fake and do not represent their true coverage. They will lie to you about prices and bill you differently from what they tell you.

I recently picked up T-Mobile service on the advisement of a friend before my trip to Europe. I went to two different T-Mobile stores to ask associates about it and Googled information on the service provided in Europe. Everything I was told was conflicting. After returning home I wanted to cancel my service, I used the account for 3 days only for the first month of the billing cycle. I requested to cancel my plan 4 days into the new billing cycle and T-Mobile refused to prorate the service cancellation.

As a business customer that counts on my service to work T-Mobile has increasingly failed to keep my service working. Some of the worse non-expert customer service ever. At the moment my business service has been down for over 2 days without a single reason why. T-Mobile doesn't mind making me lose money, but they sure want theirs. Most recently retaliation from T-Mobile for filing an FCC Complaint over the bad service. It looks like a visit to a Court Room for massive damages of lost business revenue. If you're a business don't choose T-Mobile!

I went to upgrade my phone at the store in the mall and was told there's a 50% off on tablet since I'm buying a new phone. Of course I was thrilled with that. What I wasn't told was that if I cancelled the data plan on the tablet I would have to pay the full price of the tablet. Not good customer service I have been with T Mobile for a long time and don't take their promotions since I didn't need them until the offer on the tablet. So I called customer service trying to cancel the tablet data and that was when I was told, I then have to pay full price if I cancelled the data. Not a happy t-mobile client anymore.

For a year now they've been sending me these messages that I may qualify for an Link or ACP monthly discount on my bill. Which are for qualified low income people who receives Medicare, Medicaid, SSI, SSDI, SNAP, VETERANS etc.etc. All I would have to do is fill out the application for the eligibility. I receive SSI & SSDI from cancer. My rent is 1200 and my check is 850.00. So I know I qualify. I've filled out this application 3times. 1 time by myself and the other 2 Metro by Tmobile employees have done it. All 3 times they have told me I should be receiving my discount by next payment. AND NOTHING!! This has been going on since Dec 2021. I am soo tired of the false advertisement. I have too much stress already to keep having my leg pulled by a company that is well known. It's MESSED up. I'm stressed out! I'm switching over to another company.

We have 5 phones connected to T-Moblie network. When we are home not one phone gets network service. We can only use our Calander, Alarm clock, and Camera on our phones. Two of my sons attend online college classes, my husband and I are on the Fire Department and receive notice of emergencies on our phones. I contract work for Senior Citizens and get calls daily to fill in or pick up new Clients. The only way for me to work is having access to my phone- that is how my business works.

Horrible internet in South Florida. If we have to send a picture, depend the area just forget about. Just terrible. Does not make any difference if I am in LTE or 5G. My wife changed provider, she preferred pay for her phone then stay in my account for free. Free but I am paying for a bad provider.

Got home internet over a year ago, have been lied to ever since on my monthly calls for customer service/outages, being told one lie or another about why my service is so spotty and why my modem needs resetting so often. I've tried to get a new modem, they replaced the OLD one, with the OLD model, mailing the original back was a MASSIVE runaround hassle, the Tmobile LOCATION wouldn't even TALK to me about home internet. "We don't do any of that." "We can't control any of that." Weird, you just sold my buddy the new modem from the same EXACT location? WEIRD.

Wow. After agreeing to a $350m settlement, you would think that T-Mobile would understand security. Not so. I went to my local T-Mobile store to switch to them. They had me enter all my personal information in their online system, including taking images of my driver's license and having me enter my SSN. That wasn't enough - they got me on the phone and said that I needed to confirm my identity (I wasn't financing anything - just buying a phone and starting an account). So, in a store literally full of people (many of whom were standing around, waiting for help and listening), they asked me to tell them (on speakerphone!) my full name. Then they asked for my address. Then they asked me to repeat - out loud, on an unsecured line - my full SSN. I explained I wasn't comfortable announcing it to the room at large.

I will never use T-Mobile again or recommend their services to anyone who I wish good things upon. It was a true displeasure at every step. Trying to obtain a simple and reliable phone service for a reasonable and unchanging price was something they simply couldn't manage. It was a challenge that caused mental and emotional stress at every turn and in the end, was financially costly as well. I had to visit the T-Mobile store 5 times and make many more calls to customer service all with no resolution to my issues.

I signed up for T-Mobile 5G and have regretted it every day. After weeks of problems tech support advised they could not get inside building to get to roof and service tower and legal was on it. Weeks went by with no resolution. Finally it seemed to get better but now every day it is horrible and T-Mobile's response is amateurish and does not resolve anything. Now, I have to spend hours switching to Verizon. T-Mobile is a second rate carrier.

Very few things in life I hate. Murderers, homelessness, thieves and this phone. I thought I was trading up from my last Galaxy but absolutely NOT. I can't get half the service I had before and my phone freezes up constantly. Brand new!!

I was with Sprint and Merged to T-Mobile. Once I switched to their SIM my service immediately decreased. Their SIM card I realized was also damaging my phone. My battery started having issues and my phone would just cut off and mess up. I ultimately switched to Verizon. Even though I brought new phones, I pulled the SIM out my old ones, and still use. My phone went back to working properly after with no problems after removing their SIM.

Do NOT under any circumstances be poor or need a free cell phone. Especially if you live in the West. I've gone through Assurance, SafeLink, AND one more place that I can't remember, and EVERY phone I've gotten hasn't worked from the get-go. They don't send texts, the camera is from 2010, and calling? Hahahahaha, it's easier to sumon Satan than to get a phone call to go through. Luckily I have a landline, or none of my doctors, pharmacy, or husband would ever get a hold of me! I had to get an unlocked phone, and get a free wifi number in order to leave the house...and those only work where there's internet. (Believe it or not, plenty of places even in Vegas that doesn't have wifi).

I started with Sprint and then got stuck with T-mobile. I have never liked them and was not happy. As soon as they bought out sprint my service went downhill. I stuck it out as I had to pay off some phones and the contracts on others. Yesterday I called to see what I would need to do to cancel. I was told that I had to pay off the phone I still owed money to and 2 watches. I was then told that I could lower my monthly cost if I upgraded and that each upgrade for all 4 phones would be 8.33 a month. I went to the store as I wanted to do it that day. No sprint phones as I am not T-mobile just a second class Mobile user.

I had Toure from Customer Care assist me today in transferring my phone from the Sprint network to T-Mobile account. She went above and beyond on customer service. She followed through the entire process and got me where I needed to be. She was amazing and T-Mobile should be so grateful to have her on their team! Thank you!!!

I've been a Sprint customer for almost two decades. The migration from Sprint to T-Mobile has been extremely horrible not only the impact from bad cellular service but their customer service is rotten to the core as well. We swapped back to Sprint SIMS to continue WiFi calling (no cellular service). Unfortunately the WiFi calling still on the Sprint network has its own issues. Tried to work with support on the phone with no real resolution. I even had a support representative fake as a manager on the phone during transfer to the supervisor. No one ever will call you back!

Transferred 8 lines from Verizon to T-Mobile for the "great service"---- terrible!!! Dropped calls in NYC when I never had an issue with Verizon. So after missing many calls I cancelled after 9 days.... And my rate was supposed to be $240/month. So they charged me $183 for the 9 days... They came up with a crazy allocation. Incredible rip off. DON'T USE THEM.

I used to love T-Mobile, good service & low prices. Lately however, it's gone downhill ever since it merged with Sprint. From lying representatives to crappy services, I had my fill. This company values new customers way more than existing existing ones. Good luck with that.

July 13th my account was compromised. Spent many hours on hold as well as communicating via FB Messenger. After wasting hours of my time trying to fix the issue, I was told they had it corrected and would "escalate" my account to the fraud unit. For some reason a T-Mobile representative cancelled my account instead of reporting it as fraud and contacting me to change my personal Information. They would credit 1 month on my account for my trouble. Yesterday, I received a text that they were charging me the amount they were supposed to credit, plus an additional $10.

T-mobile is done in my books. I've called them literally 6 times over the span of a MONTH for the same issue. I'm paying for UNLIMITED data and can't access ** on my phone. It took 4 calls for them to tell me a "tower is down" in the area and they're "actively working to fix it." SUREEEE they are. I'm still not getting any data. How long does it take to fix a problem guys?! This should have been resolved within a DAY. Def my last straw with them. I'm O U T.

Don't be fooled. T-Mobile is advertising that they have the best coverage. Absolutely not true. They told me they have service in my area. There are maybe a couple of addresses in my zip code that have service but not the entire zip code. What people don't realize is that the zip code is a PO delivery number only. T-Mobile insisted that they had service in my area so I signed up. When I tried to connect there was no service so I repeatedly called them, talked to managers, etc. until they said, "Ok so we will cancel your charges and you will have a 0 balance." I continued to receive bills for the next 5 months for service that I never received. They didn't agree to cancel the charges until it went to the collection agency and I explained it to them. Then I got a letter from TMobile telling me that as a courtesy they were dismissing the charges. A courtesy? For not charging me for something that I never received.

I went in to purchase a new phone and was planning to keep the old phone but they offered me $400.00 for it. After waiting weeks for this credit I found it would only be $200.00. It was too late to retrieve my old phone. And they only denied their promise of 400. Now I find that I am not the only person they have lied to. They promised a free upgrade to my granddaughters iPhone to an iPhone 11. Then they tried to charge my credit card for $1000.00! Now I have to return her phone and I know they will hit my credit card. Don’t believe anything they say. It’s all lies.

After being with ATT for many years, I should have known to be hyper-vigilant when dealing with cellphone companies. However, I was ready for a change and the salesperson I dealt with was great. I was told straight $65-no other charges-if I had automatic bill pay. I spoke with him on 6/24, he advised my first bill would be due 30 days after activation. He advised how I would activate when I received the phone. I activated the phone on 6/27. On 7/15, $65 was taken from my bank account. I called the company and was advised that activation was from the date I spoke with him 6/24 and because I had auto-pay, the bill that was due 7/24, was pulled 9 days early.

T-Mobile has horrible customer service and not only are their reps rude they are a money hungry company! I have been a loyal customer of theirs for years and I recently made a payment and set up a payment arrangement online. Then two days later my service was disconnected. I called and spoke to Kim who didn't sound like she knew what she was doing. She couldn't find my account and told me to go to a store. After asking to speak to a supervisor 3 times she finally found my account. Once she found it she went over charges which were more than what it was a couple of days ago! I advised her of this and she told me that it was that way because I didn't pay my full bill. Since when do accrue charges when you set a payment arrangement.

Earlier this year, I called T-Mobile to see if they had "Hotspot" services for the Vernon, Texas area (76384 Zip). The lady on the phone stated yes and gave me the specifics of the services. $50.00 a month and $14.00 of that was for the Inseego 5G device. I was excited because my wife and I work from home and had no connection. We visit the ranch every 30 days, so the device came to the Plano, Texas address, and in the next three weeks, we set it up. COMPLETE FAILURE!

Was given a promotion code when I switched over 2 numbers this month and when I went into computer to get my offer, I was told that it expired the day after I switched, and they can't control when the promotions expire.

They will offer you money back on your phone, but they won't tell you that you are going to get several phone calls from customer service that is either located overseas or hires people that are so difficult to understand that you have to ask for a supervisor. They won't tell you that their service drops more than Verizon, or that your phone will continue to show as not switched every time you log on to your account. This has been the worst customer service experience of my life, and although I was paying Verizon a ton of money - I could understand their customer service people and I could solve problems immediately without fuss.

Service are bad phone line frequency worst than anyone I used before super slow internet got cut off a lot a while watching video or Youtube 80/90% interrupted. Maybe because I got a seniors deal they had it set up weakness MB I only paid $64 for two line. I am now looking to change my service to other company maybe back to metro or AT&T. Bye bye T-mobile you are sucked.

We approached T-Mobile because they were offering “FREE” phones. We contacted the company and the representative said every we wanted to hear. I had just purchased the Samsung Galaxy Ultra 21 for $1100. We were told to turn in our existing‘s phones and we will get a $800 credit towards the new devices. The representative stated I could get the Samsung Galaxy Ultra 22 for $400. On this call, we asked several question to get a clear understanding, for instance does the credit go towards the devices and can pay balance of the phones Immediately. She said yes and explained that we would have to with 3 month for the promotion to kick in. Well let me tell you the thieves changed everything once we were locked in.

On phone and in store employees verified that I qualified for their promotion on internet service. The store employee actually handled the promotion submission for me on my phone. I have a screenshot to prove it was completed. Never received the promotion as promised by many. Gateway tower stopped working, they said they were sending a new tower, I shipped the old tower back to them. The worker added another tower (didn't send 2, just added another monthly debit to my card even though I only had one tower).

If you like NOT being informed in the beginning that HULU has issues with T-Mobile Home Internet, love being told that if you switch to their new and improved modem/router that all the HULU issues will be solved, but the issues are worse, and you are thrilled spending hours on the phone with reps in the Philippines, then by all means sign up for T-Mobile Home Internet.

T-Mobile has to be the worst and most apathetic cellular company I have ever had the misfortune of doing business with. My mother and I signed up with T-Mobile in 2018 because they had a great family plan for an affordable price. Since day one, we have had nothing but severe problems with getting service in our area. We are not in Rural country and thousands of homes and businesses are all around us. 90% of the time we cannot place calls at all or, if they do connect, absolutely unable to hear the other person. Our signal strength bounces between Zero bars and 4 bars throughout the day but it doesn't matter how many bars of signal strength we have as it doesn't change anything. Even text messages fail most of the time and we only live 3 houses apart from each other. We even tried Wi-Fi calling but calls and texts still fail daily.

If we live in the 90's this would be a good phone, maybe even 4 stars. I was a Sprint user that was forced to use T-Mobile. I can't believe that you still have to call to get your messages!!! Or you only get service %50 of the time. You lose service if you are moving while talking on the phone. In the peak times it keeps cutting out even if am not moving. And if that all is not enough, you have to restart your phone at least once a day, and restart communication at least 2 a day. I wish that T-Mobile abandon their network and use sprint's instead.

I’ve been communicating with T-Mobile off and on for months about the lack of 5G coverage at my home despite its coverage map and assurances from reps that I should have coverage, and blaming the problem on tower upgrades and maintenance. All these excuses were lies. I know because I recently talked to an honest tech rep. The coverage map she sees as an employee shows no 5G coverage at my address. She acknowledged that the public map was not accurate but could not explain the discrepancy. She said I could send a letter to customer relations but could not speak to a person nor email them. WARNING; T-Mobile’s 5G coverage map is a lie and its customer service reps are instructed to lie to customers.

Suddenly, T-Mobile's service dropped from sucky (2 or 3 Mbps) to unusable (0.08Mbps). I spent three weeks, a dozen or more calls to customer service, and HOURS AND HOURS on the phone, and nothing. Two of the customer service reps were outright RUDE to me, and at least one (Nikita in Virginia) was awesome, but her hands were tied about what she could do to help. She wasn't in tech support, but did try to connect me with someone who could help, but nope, they couldn't either despite me calling them back numerous times which took a herculean effort because my service would constantly drop calls after two minutes. I finally gave up and I never heard from them again.

Trying to close my husband's account and transfer my family accounts since March. I have sent the death certificate 3 times attaching it to the same email so they cannot say that I did not send it to them. Spoke to T-mobile Customer service every month and they all promised to take care of this problem but with no action. Dealing with Sam the customer resolution expert who has still not opened his original email yet. What gives? It is hard to deal with my loss and now this.

I overpaid for my last bill and went with another carrier.. When I called them to send me back the money, they refused..horrible way to do business.. Would never go back with them.. I’m with Verizon now.. Can’t be happier..

Since April 2022 our data and cell service has went from moderate to poor. Poor customer service both online and in brick and mortar stores. With a lot of apologizing and ideas that don't work, it's impossible to understand with all this modernization of towers and 5G then why we're only getting 1-2 bars and phone calls are dropping? Good plan costs and international plan is the only thing barely keeping me at T-mobile but for how long????

I have spent more than 5 hours dealing with what should have been a relatively simple and easy-to-settle issue. Instead it has become far more complicated than it needs to be. Customer service agents flat out lie to you about what can and can't be done, they don't get simple requests right, and generally make the entire experience painfully miserable. I will be jumping ship as soon as I possibly can!

I have recently had to change my service from T-Mobile because my son’s new job isn’t in their coverage area. T-Mobile has my phone locked. Over the past 2 weeks I have been “misinformed” three times and hung up on. When I went to the store they flat out would not help me. I guess they aren’t worried about repeat customers or recommendations because I won’t be doing either. This is their thanks for me being a 10 year customer.

Hi, We are a elderly couple who tried to hook up 2 phones with T Mobile. We have had a HORRENDOUS experience and it's never endling. Someone from your company must care about customers? So far, I can't find any. On May 27 I called and placed a order over the phone for TWO sim cards. That's it. I called on June 6th as they never arrived. After being passed through 5 people and 1 1/2 hours on the phone. Yes... Really. A "supervisor" tells me they tried to just send replacements but then I would have 8 cards coming instead of 4. Wait... FOUR? I ordered TWO? He says, "Well 4 got put on the order." He will check it out and call me back. Never does.

T-mobile is horrible. No reception anywhere. I have their top wireless plan. Do not fall for their 20% off for life scam. The first month you do get the discount then the next 2 are full price. Supposed to get the 20% after that. I have figured out why they do it like that, and it is because no one makes it past the first 3 months. My reception started off bad, and it has gotten progressively worse. I just passed my 2nd full bill. And, I can not even open emails. Can barely open any web page at all. Forget trying to watch a video on YouTube or anything like that. Not even possible. Took me 10 minutes, and had to reload several times to open this page. My plan came with 40 gigs of Hotspot data. Completely useless. Can't even get a good enough signal to run anything right on my phone. Totally regretting the decision to sign up with this company.

6/2022 called T Mobile to start new service 3 lines. T mobile never provided me SIM cards, so to lack of customer service req to cancel acct and requested refund and not switch from ATT to Tmobile. T mobile provided no services, no sim cards. They refuse to return refund of $175.00 (activation fee 5 lines) stating it was an activation fee, but they never activated any of my phones. Acct was canceled 2 weeks after calling. T mobile never received any of my phone numbers that are owned by ATT, T mobile did not keep their part of the deal and I chose to stay with ATT and not switch to t mobile due to inadequate customer service.

I am so so so upset. T-Mobile's customer service is AWFUL. I was with Sprint for over 20 years and never encountered anything like this. Not only am I unable to make calls or receive texts, in order to log in, I need to verify my account. But get this? Verifying my account means that I need to be able to receive calls and texts. I did a chat with an "expert" and get this...she asks "do you have a landline you can use?" Well no, "expert." If I had a landline, I wouldn't be writing you hateful chat messages. DUH?

After 4 years with T-Mobile I have decided to end the relationship. Even 2 weeks this service wanted to charge me over $500 for 3 phone lines. They were not willing to compromise. The service itself was poor. Never again. A LOT OF HIDDEN FEES.

T-Mobile is a nightmare and it's not worth wasting a dime on them!!!! I got a new iPhone from Metro by T-Mobile because I was able to get it cheaper. Their service is horrible and they have my iPhone locked so that I can't switch to another cell phone carrier. I've gone back to using my previous iPhone so that I can use another cell phone carrier.

If I could give a "0" Stars I would. Have been a customer of T-Moblie for over 4 years account set up on autopay. Meaning They always get their bill money on time every month. For the past 2 years since I purchased my home in a different city. I get NO service at home. No phone calls, no text messages can go in or out. Will not know if anyone is calling unless a voicemail is left. I have called and been transferred to technical support over 10 times. Nothing gets fix. If a fire broke out in the middle of the night or someone broke into our home we will not be able to call for help as we have "0" bars at HOME! This is a safety issue! Tech support has said I am located in a dead zone. Last month they said, there was a tower enhancement and that was the issue. Here we are 30 days later and still having the same issue with not being able to contact anyone while at home. This is on all 5 of our phone lines.

As I prepared for my 3 month trip to Thailand I called customer care 2 times before I left to confirm how much would it cost for me to make calls and use data in the different countries I would go to? I was told I have a plan that covers both those countries so I would have access to their 4g/5g networks and be able to make calls for free. - It turned out they had a separate web page which customers are unable to access that says the plan would charge 25c a minute. I ended being charged $4 a min and my first week of traveling, I was billed almost $600 for 2 phone calls which they claimed that's how long I was on the phone. When I sent them the phone call records on my phone view screen shots they said they couldn't do anything about it but lower my bill by $50.

I switched to Sprint, 7 years ago as they had great coverage in rural areas. Since T-Mobile merger my summer home no longer has reception. This after checking with Sprint/ T-Mobile twice that coverage was same. In fact promised my experience would be better. NOT. Local T-Mobile store has verified I'm in their Dead zone. I drive 5 miles south from home to get a signal. Not good for an emergency especially during frequent thunderstorms.

I have a fairly new phone (galaxy s21+) and when the T-mobile SIM card went in it stopped working. After many issues and replacement SIM cards I decide to replace the phone. Receiving my new phone has been nothing short of a nightmare and customer care seems to be completely uninterested in helping me resolve the issue. Customer beware

I didn't wish to speak with this, Katherine D. Executive office because she was very ill-bred and rude when she called. She over talked me and would not listen to my concerns. It shows why some of the workers act the way they do with people such as these being their supervisors. We as customers help sign their paycheck, they don't sign mine.

They forced me to upgrade my phone from 3g to the "new" 5g and ever since my service has been horrible. My previous phone had no issues other than they were getting rid of 3g. Will not recommend you get T-Mobile.

I was going to go with T-Mobile and they told me about the promotion they were running where, for each line ported over, you will get up to $800. Once I found out that you will not receive it until 8 weeks later, I cancelled immediately and they gave a partial credit back to my card and won’t return the full amount. So it’s been 4 and a half months and still no money. I will not ever trust them again. They are crooks.

I am a ** customer now and wanted to change towers to an ATT tower to improve service in rural area. My Samsung s-9 is lock and I requested T-mobile unlock my phone I purchased in their San Jose Ca store, They said they could not find my account and said my phone was unlocked (not True). They did nothing to resolve this problem and that forced me to buy a new phone and leave my $750. Phone useless. This is an incompetent company.

They have owed me money for around 4 to 5 months. When I call I need a "magic passcode" never knew I had one, never needed it until they owed me a refund. Terrible and possibly illegal business practices.

I have never had problems with Sprint for 30 years. Now that T-mobile has taken over, all I've had are major problems. No service, not registered to a network, only emergency calls allowed, etc. and the worst customer service ever. No one can help solve the problems so I've been without service for days on all 4 lines, which has never happened before. I'm using my husband's phone to type this review as I am currently 'not registered to a network'... going on 1 1/2 days now. I've spent over 2 and a half hours on the phone to customer service and tech support today as well. All I get is 'the towers are being upgraded. This may take 4-5 days'. I would NEVER recommend T-mobile to anyone. It's not worth the hassle. Absolutely disgusted with T-mobile, and I will be switching to AT&T or Verizon.

I took my grandson to the T-Mobile on Nordhoff Blvd. to do an upgrade of both of our phones. We had the best service, best experience we ever could have had. Ervin was amazing. Spent so much time explaining ever single detail of the new phones to both of us. He got iPhone and I got Samsung, so we spent lots of time in store. Ervin and Manager Ceasar were truly incredible, as were the tech experts transferring data. I highly recommend this location to anyone who does not want to feel rushed, and get the best sales experience as possible. Highly Recommend...

Would leave zero if that was an option. Set up account on 5/23/22 at local T-Mobile store after being told 5G service was available. Unable to establish service after numerous attempts. Returned to store on 5/23/22, returned device, closed acct, and was assured no charges would occur. However, received bill in mail. Called T-Mobile on 5/31/22. Was assured acct was closed and charges were cleared. Received 2nd bill for 2 months’ service plus late fees. Called 7/02/22 and have been told matter has been resolved. Hope there’s not another bill.

All they have done from day 1 is lie! They have lied about cost to set up, they lied about monthly charges, the system is always down! Customer service says they will help but somehow only charge. I hate them! Do not use them!

You decide if what I went through is something you would like to go through. I contacted T-Mobile for business internet on my ranch. I currently have wi-fi but old school hard lined and limited download speed. After hearing the sales pitch, I decided to try it, no risk, right? But it was a total waste of time! The modem arrived, instructions were in every language except English, but if you use the QR code you do get some information, my question why not English?

Our experience with 3 cell phone lines with T-Mobile is that they do not care how your service is. They only care about excuses to add additional charges and to get you to comply with the way THEY want to do business. They don't care about your preferences or what you want from your association with them. They only want to get you to comply!!! And if you don't, you WILL be punished in as many ways as they can think of. I prefer not to have automatic payments through my credit cards. Too many bad experiences and you can never see what you are actually being charged for. Initially, T-Mobile's bait to get me to agree to automatic payments was a $5 discount per month. Nope. No way! Send me a bill. I'll pay you exactly the way I pay all my bills: on time, every month, regular as clockwork. They didn't like that way of doing business. They managed to mess up billing EVERY SINGLE MONTH--if they did it at all.

My family is extremely frustrated and have been in the store and on the phone with representatives for hours being transferred and hung up on over and over. We canceled the account in August 2021, and are still being charged almost $150 every month by auto pay to this day, that's 10 months of charges. Because our account is closed, customer service cannot access our account with our phone numbers, address, and pin. We have been charged $1400 for having no phone lines with them and they won't stop the charges because they can't access our closed account. This is outrageous. There are many other customers who have written reviews about this exact problem happening to them also. We are beyond frustrated with this and can't speak with anyone who has the authority to resolve this.

So corrupt! Be sure to keep on top of your bill. They love to put miscellaneous charges on there in hopes that you don't catch it. We missed several months of one of these charges and they were only willing to refund us a couple of months. The customer service rep wanted to argue with me to tell me it was my fault for not checking my bill every month. This happened multiple times. If you have T-Mobile then I'm sorry. If you don't then stay away!

T MOBILE is a horror show. DO NOT DO BUSINESS WITH THEM. Five different service reps LIED TO ME and all the lies were different. I wanted to get their 5G internet and have both our phones switched to T mobile AND get T-Mobile internet Email addresses for myself and spouse. Th first rep was absolutely certain I’d have no issues. She was going to call us back after we checked our existing contracts for termination fees. She never called us back. Meanwhile I got the “gateway (it’s really a 5-G smartphone in a box with its own phone number). I got it up and running. It was. OK; FAST as hell but only as fast as the sending website so nothing was really all that much better. So even though OOKLA speed test said I was whizzing along at 400 & sumthin’ Mbps the sites I’d download from were slow, so the internet was still slow.

Associate said I can try the device for 15 days at no cost if I was not happy with it. Obtaining the device at the store was an easy and hassle free experience. Once I set up the device at home, I placed it high up and close to the window as they recommended. Speeds were anywhere between 3Mb to 16Mb download compared to 230Mb with spectrum. I decided to return the device at the store after 6 days of use and testing, and they were charging me $20 return fee. They advised me to call T-Mobile instead to avoid the fee. Once I called T-Mobile they couldn't cancel the device because the associate who setup my account at the store, was the one who set up the 6 digit pin and I did not know the pin. Now I had to go back to the store and verify my identity with my DL to be able to cancel the home internet.

Beware T-Mobile's keep and switch SCAM! They don't actually reimburse you, they only give you a run around until you finally have to give up! I have 3 hours of phone calls into them, and all they do is give me a different excuse every time! If you call, you'll get numerous people that barely speak English, and only want to argue! I asked 10 times in one phone call to speak to a supervisor, and I was not allowed to. Switching to T-Mobile was the biggest mistake I've made in a long time!

I contracted the Hotspot 5G home internet service in early May 2022 because my house was under construction and we couldn’t have cable brought to it. What I was told: (1) you have 100Gb with 5G per month. When you reach the 100Gb, you revert to 4G unlimited; (2) if you discontinue your service, you can simply return the MiFi hotspot device and you are not responsible for the balance on it (they are approximately $300).

I had Sprint for many years, decades in fact, and was very satisfied. Since I was forced to switch my Sim Card to the T-Mobile sim card, I've dropped multiple calls in previously covered areas. Service is very spotting. Interrupting my music in the car. If I was to rely on this mobile service for my home I would be even more dissatisfied. Coverage at night is even worst. Starting to consider looking for new carrier if issue is not resolve. Trying to contact customer service is difficult and also dissatisfying. This reduction in services has forced me to write my very first public negative review.

I received an offer from T-Mobile stating I was pre approved for service so I went to the nearest T-Mobile store and attempted to get new phones for my fiancé, my daughter, and myself, and port our numbers over. We went through nearly the entire process but at the end the representative said that she could not complete the transaction due to her having issues with her tablet. She said I could either wait until the other representative was done so we could use his or I could come back at another time. I asked if we would have to start the process all over again if we used his and she said I would. I told her that I would have to come back because I didn’t have time to do it all over again. Our numbers never got ported over and we left with no phones.

I came to T-Mobile about two months ago. I have had so many problems with them from the start. First, the representative in the store, mislead me about the promotion they had going on. "T-Mobile will pay off your previous phone balance with your previous carrier, and you can have a clean sweep starting with us." Sounds like a good deal, so I left my carrier. What she failed to mention was that I would have to make the payment in full and they would reimburse me. Who has $900.00 sitting around right now during this time??? So after 2 weeks, my daughter's phone would still not connect to T-Mobile service. Why you ask? Because the previous carrier did not unlock it. I ended up back at the store, where another representative told me the correct information. Now they said they would switch the phone and give her a T-Mobile phone.

Spoke with customer service about switching explained to them in detail devices were not paid for the stated no problem. They took my phone number from previous company, sent sim cards, they wouldn’t work. Spoke with a total of 14 different people in a matter of a week. Finally, they told me I would have to trade my devices in. Trade 2 in, went back next day to trade my remaining 6 and then they stated they don’t finance that many at a time.

Store 4846 Gilbert Arizona. Really review should be -10. If you want a store where store manager Nathan hides in backroom making employees say he's in meeting for five hours, THIS IS THE STORE FOR YOU. If you want to deal with customer oriented employee Ashanti who yells at you, refuses to let you talk, degrades spanish elderly ladies, tells them to get their friends' passwords, then denies it, THIS IS THE STORE FOR YOU. If you want a store where every time they touch your friend's phone, you get hacked message alerts on your phone, THIS IS THE STORE FOR YOU. BOTTOM LINE RUN!!!! STAY AS FAR AWAY AS POSSIBLE FROM THIS STORE.

I was frankly a bit let down by my experience overall. My home was broken into and some property stolen. Items stolen included a few T-mobile devices. Thankfully I have insurance to cover the replacement of the devices. When I received the devices in the mail none of them had SIM cards installed in them. I called customer service again. I was told to go to the local T-Mobile retail store. I did so. The SIM cards were placed in the five devices I had received the prior day. I was told that was all that needed to be done. Unfortunately, that assertion was incorrect.

T-mobile provides the type of tech support you would expect from a low cost carrier. The initial contact never listens to what you say. Their English and accent make things even more difficult. The service is decent in most areas. This winter in Pensacola, FL every call disconnected in 2 mins, an obvious timer issue most likely caused by ss7 messaging. After wasting 90 mins of my time with a tech who was clueless. Then they had the audacity to ask me to hold on for 60-90 mins for a qualified tech. I asked for a call back and was told they could not. I hung up knowing we were leaving in a week and moving from the immediate signaling area would resolve the issue.

Sprint, now T-Mobile enrolled me in a phone protection plan without consent years ago. Being on auto pay I just noticed the extra $15/month that have been charged over 3 years. I clearly remember telling the sprint salesman I wanted the basic $40 plan with no add ons. T-Mobile/sprint refuses to refund any of the charges. They don’t have my signature consenting to these charges. To make things worse I paid $175 to have my phone screen replaced last year. If T-Mobile told me I had this protection it would have been free. They won’t reimburse me for that either. I have googled dozens of other similar stories of this protection being added without consent so they can meet sales goals. I have seen people claiming to be sprint/T-Mobile employees admit this online. I want my money refunded. I will be filing complaints with every consumer protection agency I can find online until then.

I was forced by T-mobile/Sprint to give up the phone I had because of the new 5g service. -Even though my phone was 4g not a 3g. They sent letters, texts and emails saying that the new phone would be free and that my plan was going from Sprint to T-mobile. Now they insist that I am still under Sprint. I had no problem getting the new phone they offer, (most of the phones they offer for the free replacement are crappy ones that get bad reviews) however, I feel the phone is defective because the battery keeps going down too fast even when I'm not using the phone. I tried to get a replacement because the phone was only used for 4 days when I tried to bring it back in at two different stores. They refused to give me a new one and said I have to file a claim (lied and said they didn't have ANY of the phones on the free replacement list).

This company since they joined Sprint is a mess. I sent them 2 devices for which I have proof and now are charging me over 1600 dollars. 2 weeks investigating the issue and keep me in the loop, no solution.

Customer service is the worst when you need it most. I was with Sprint for over 20 years. Currently I have of their most expensive phones on my plan paying for unlimited service and insurance on each phone. When I upgraded phones this past year to Iphone 13 Pro Max and Galaxy U21+ insurance was requested for each phone. A little over a week ago my phone and personal belongings were stolen while on a business trip. Since then T-Mobile has proven to me that they value their customers no more than their last exorbitant monthly bill. As someone that runs a business my phone is extremely important to me.

Last year I cancelled my service with T-Mobile. I was on a month to month account for $120 per month, no contract was involved. I had this account for 2 or 3 years. There were no cancellation fees. The following month T-Mobile deducted $153.83 from my bank. (I had autopay). I called T-Mobile and asked what was this charge. I was told it was for “LATE FEES”. I tried to see my bill on my on-line account but they had closed it. I called again and was told it was “LATE FEES”. I went to the T-Mobile Store and requested a copy of my bill – they were unable to produce one. I WAS ON AUTO PAY – HOW COULD I BE LATE ON PAYING??? I always pay my bills on time but will not pay for a service that I did not receive.

They don’t resolve issues. They say they do and you check your bill and it’s not resolved. Actually they put another charge on it. They have phones mixed up and wait 6 months to charge me for something that should have never been charged for. I had an upgrade not a trade in they charged me 6 months later for not sending back a phone that I never was going to trade-in.

The 5G service does not work unless you are "working from home" and you get your computer on the WiFi while you are running the streets. As a home Internet is not worth it. You will not get Internet. They claimed to put the device on a window and it will work which is also a lie. I had a big plastic tower that it was almost impossible to manage and plug it close to a window. I had this device for 2 weeks. I was told over the phone that I can returned it to any T-Mobile store and when I did they told me it was not true that I had to mailed it on the box that was provided to me. 3 weeks passed and I finally received a bill saying I owe them $50.00. I called them and ask them why the charges. They said, "No worries. You don't owe anything. We will send you a letter confirming this conversation."

I was assisted by a live expert named Mr. Reginald. He was not able to give me his last name… He went above his limits trying to help me to the fullest. I’m on a shared account and was trying to see if it would be cheaper to have my own account. Mr, Reginald did his best trying to figure out what plan would work for me. Very great customer service skills!

Has been hell to cancel our account. Do not get a family plan. If you mess up the cancellation at all, getting charges taken off is impossible. Whatever happened to good customer service? Disgraceful and I will never use Tmobile again.

I was trying to put in a sim card lock on the new phone, as I have always done. I used the same sim card from the previous phone, so there shouldn't have been a change, yet there was. After going to the store in person to fix the situation, the very day after I bought the phone, the guy handling my issue was completely clueless. He wound up just switching out the sim card with a new one. Thinking that would solve the issue, I tried again to put in a sim card lock right in front of him. It asked for the puk code, which was entered. However, it didn't work. Again.

I signed up for T-mobile the first of January, I called customer service Jan 12th because I didn’t have service most of the time. The rep told me others have complained in this area and will credit me next month bill and told me they are working on the problem. I continued to not have service so I went back to AT&T February 9th. I was unaware they rescinded my January payment and I received a bill at the end of February showing the 9 days I was with them and a $25 late fee. I would have owed 7.81 if they had not promised to cover my Feb fee but since they did not tell me they returned my January billed amount ($70) the bill now showed $102.81!!

I upgraded my iPhone in January this year under $800 promotion, I was told that the promotion will reflect on my billing two months after the upgrade. It has been 6 months since then and they billing team has not applied the promotion to my account yet. And I am getting charged for the new phone on every billing cycle. I had called the customer service more than 10 times regarding this issue, and every time they promised to resolve it but the next billing cycle I see that the issue remains the same. I was better off with my old phone because this upgrade has costed me so much time and headache. I am highly disappointed and frustrated with their customer service.

So, customer service during American daytime hours is absolutely fantastic. Very personable, always get some sort of Joe from Idaho, or Alfanzo from Oregon. When it comes down to overnight service, it's horrible. More than once has my number been deleted from my account completely without authorization just by adding a new line and porting a phone over. My first experience the guy on the other line "put me on hold so he could contact his resources" but I just listened to him sleep.

RUN don't walk! Horrible experience. Signed up for a plan with a free phone and I wasn't required to trade in my current phone. I was told that after two billing cycles the phone charge would drop off. It never did. When I called they stated that they could not find the promotion that I signed up for and that I was responsible for the total cost of the new phone. **! They offered to give me a $200 credit toward the new phone but I would have to pay $600 in installments. Finally negotiated that I would send their phone back, cancel my account and we would call it even. They agreed. Today I received a bill for the total cost of the phone. The only way to resolve this issue is for me to go into one of their stores and have it researched. LOTS OF WASTED TIME AND ENERGY because they are scam artists.

I was a T-Mobile customer years ago and switched to Sprint because of horrible service, so I knew exactly how this merger was going to go. Ever since I swapped out my SIM card I’ve had little to no service for over a week. No one knows how to fix the issue and every single day I have a new problem. When we put the new SIM card in I didn’t have service at all. Then I had internet but no phone service, then I could receive text/calls but could respond or call out. Now I have internet but unless the number is saved to my contacts I can’t call out and no one can call me. They keep saying change the SIM card. I’m on SIM card number 8!

Bad experience. They charge you extra money by name of protection, by name of fee, etc. Sometimes without your choice they activate some extra charges and fees. I’m tired of this type service. They always waste my time. I’m calling them takes a lot time and going to store to solve my problems. Bad experience. Bad experience.

I recently upgraded my phones and plan with Sprint/T-Mobile. After purchase and agreed upon monthly service I received my bill and it was $70 more than I was told at the store. Went to store and they corrected the amount. Then next month statement I was charged again $70 more than I should have been. After 3 different conversations online chats, two of which said they were going to immediately correct the amount and credit my bank statement they failed to do so. One said I should only receive half the agreed upon amount, which in the latest statement I received I did get a credit for $36.50.

I canceled my account prior to the billing cycle ending, their representative did not canceled my entire account and left the tablet account active, I found out because I went into the store and was told that line was active. T-mobile representative told me I have a prorated bill even though it's their error....it's been a nightmare trying to exit this company....go elsewhere...very nice until they can no longer milk you.

I ordered service from T-Mobile on May 11, 2022. I spoke with a representative who said I had to pay the activation fee and set up auto pay upfront, so I gave her my credit card number. On May 13, 2022, I got the SIM card, but could never get my service to work. After putting my old carrier’s card back in my phone, I finally go through to a rep at T-Mobile who said they could not port my number in and that is why I could not connect to their network and use their service. That same day, I called T-Mobile back and told them to cancel the service. I spoke with several different representatives until I was finally transferred to the cancellation department. The rep said I had a zero balance and told me that I do not and would never owe T-Mobile anything and that the service was cancelled.

I was a Sprint customer before they merged with T-Mobile and forced with T-Mobile. I was happy with sprint before. I upgraded my phone and returned my old phone for a discount by mail. But here is the thing I never got my discount. I called numerous times for months and they keep saying they will send it to escalations. I could see they received my phone thru the UPS tracking. I keep calling every week after like 4 months they tell me I returned a damaged phone which I didn’t. Worst phone company ever. You can’t even talk to anybody in the US when you call them. No customer service in the us. They even more worthless when you go inside a T-Mobile store.

Long time (and very happy Sprint customer) forced to change to T-Mobile and their 5g network. Only problem I now have no cell service in over 1/3 of the area I live. Before the change my coverage was fine. T-Mobile may be perfect for someone who lives in New York or Atlanta, but not very practical for more rural locations.

LG goes out of business & all LG owners lose some kind of access to the network etc. 21 May 2022. LG stated the issue should be fixed in 48hrs but my particular LG model was on a list that couldn't be fixed. T-Mobile: 1. Stated they were going to give me a newer model but with the same specs which would be a LG V40 thin q 128gb but LIED & sent a 64gb refurbished V40. 2. Until they get the wrong phone back in UPS hands, they couldn't send the correct phone. 3. I waited 2 days after UPS had the wrong phone & called for an update & then was told "all the LG phones are gone" & now they must give me a Samsung to accommodate my 128gb & V30+ specs.

Manager promised us a rebate and now for 4 months we can't find him, he's totally ghosting us and every time we come in to the store they tell us he's just left. I also called customer service and they kept transferring me back and forth.

T-mobile said they needed to swap out my sim card at store and the guy broke the tab pulling it out because he was talking on the phone at same time, but he already deactivated my sim card and activated a new sim card so now he had to reactivate my old sim card but then I lost 12 months of photos 1100 photos and videos of my kids and my job work also. The assistant manager at time affirmed and notated all my claims. T-mobile said my Galaxy S8 would work just fine on June 1st 2022 when towers change but hey guess what today is June 3rd and my phone and texts don't work WTF. So I go to the store and they say I have to trade in my old phone to get new one for free but I can't save any of the stuff on my old phone to new one so I said no.

I switched from a different major carrier to T Mobile about 3 months ago. I've had more dropped calls in the last three month's than I did in 5+ years with my old carrier. The service is absolutely inferior to my old service. I live 20 minutes north east of Buffalo and the coverage is terrible. I also own a cottage in northern NY and get the same poor results. Never should have switched to T Mobile.

On April 25th I canceled my service and went elsewhere. I specifically told them that I was porting over my phone and watch number and to please cancel my services. I was assured that because I went 1 day over my billing circle that they would prorate the bill and I would only be charged for 1 day. Then I got a bill for 140 dollars. I called to complain and once again I was assured that it would be taken care of. Told me to wait exactly one month and they would call. No one called and now I got another bill for an even higher amount because it’s overdue. THIS IS THE KIND OF EXPERIENCE WHICH DETERS A PERSON FROM EVER COMING BACK OR RECOMMENDING THE COMPANY.

I would give zero stars if I could. We were lied to about what we were signing up for and how much we would need to pay per month at the store. When we tried to handle through customer service we were given run around excuses and more lies. When dealing in store the next day we were there for about four hours with two reps on the phone and one in store and they couldn't honor what we were told and to return everything in less than 24 hours we would have to pay restocking fees of $360 for something that isn't our fault. Even the manager was unable to do anything close to what was told to us or waive the restocking fees. Tmobile has the worst customer service I've ever dealt with.

I have had an account with T-Mobile for around 18 years. I lived in. New Jersey and moved to Knoxville Tn two years ago. At the time I took a job with my son’s business and he added me to his business account with T-Mobile. In April of 2022 I stopped working for my son. I went to the T-Mobile store, purchased a new phone and asked to open a new account. I was told to call T-Mobile at 611 which I did. T-Mobile’s “Professional Experts” are in India. I was told that my son had to call to remove me from his business account.

Last fall T-Mobile sent several letters and text messages to my husband and I letting us know that Boost was going out of business as for 1/1/23 and we had to switch service providers. We went to Tmobile. They offered free phones to Boost customers for the inconvenience. The location we were at was filled with boost customers that were upset they had to switch carriers. We used to pay $70 a month and now pay $90 a month. We have since found that there is a lawsuit regarding this because it was fraud. Boost never went out of business. But now in order to cancel and go back to Boost we would have to pay $564.00 for the phones that will then be trash because we can't use them with Boost.

I switched to T-Mobile from AT&T for my iPhone 6 months ago. AT&T's service coverage was terrible in many of the areas I travel. And I was tired of the "rip-off" of their post-paid plans. T-Mobile offers great Pre-paid plans at great prices with lots of data for streaming. However, T-Mobile's coverage is even worse than AT&T's coverage! So, after 6 months of weak signals and dropped calls, I decided to move to Verizon. Well, just as AT&T, T-Mobile makes it almost impossible to port your number to your new provider - requiring a special "port your number PIN," which they make it almost impossible to obtain! And... their corporate stores - refuse to help you obtain the "special port PIN!" Just another attempt to try to prevent you from leaving.

I leased a phone, 77$ away from completing payments. I lost my phone, called for replacement because I know I've been paying for insurance on a leased phone but I don't and never did but I know I was paying for it. Now they want me to pay 240$ to file the claim and 300.00 to replace the phone. Now I'm stuck without a phone... Find another service, not worth the migraine.

T-Mobile scam their customers. They tricked me into “trading” my own perfect phone for a newer phone telling me it was free when in reality it's a leased phone. 2.5 years later, I'm being forced to pay it.

Horrible coverage, dropped calls, dead zones, garbled voice quality. Go elsewhere for mobile phone service! No matter where I drive there are holes in their coverage. Their 5G claims mean nothing when you can't use the phone!

Been battling multiple times a week for 10 months now. We were forced to switch to T-mobile after the Sprint merger. This is the worst company to deal with. Our service is terrible and they can't seem to get my bills straight every month. Customer service does not help any situations and the phones are constantly losing service, dropping calls, not receiving calls at all. They have switched out our phones and still having the same problem. They claim the 5g is the best but I can never get 5g on my phone and the wifi never works. The only time I have any internet/phone service is with the wifi off. And even then it is intermittent. Would never recommend anyone to use this service. Will be switching carriers as well as the rest of my family.

I had to go and transfer to T-mobile from sprint and it was the worst 2.5 + hrs of my life. I went to their grand canyon store here in las vegas and they had a very poorly trained employee doing my transaction. After telling me what phones I was getting for my upgrade trade-in and waiting for an hr for her to get my I-phone transferred and ready for me to use, the first of 3 phones she went to get my 2 samsung s22 phones to continue the extremely long process because she kept asking other employees for help. She came back with samsung galaxy ultra and said, "I got you the better phone because the phones you wanted are back-ordered." (She was the one who told me to get the s22 phone) and continued with the paperwork. I asked her what the difference in cost is and she said it wasn't that much more but never gave me a total of the cost.

I spoke to customer about international plan package. Adding phone line on my account online was enabled. Till I finished talking to the customer agent "my account online add phone line was disabled. I saw a online that they do this so they can get commission and charge you fee for call them. I'm very pissed off.

Store 8128 W Irlo Bronson Mem Hwy Kissimmee, FL 34787. I asked for help, immediately the employee cut me off and did not even listen to what I have to say. He told me to go to the Apple store, they are not technician! They don't know anything about phone! They cannot help me! But, if I bought the phone from their store or from them, they would help me! Is that scam?! "You did not get the phone from us, we cannot help you!" Is that scam?! They are franchise! And they have nothing to do with T-Mobile!

I have been a T-Mobile customer for almost 10 years. I have been paying $120 per month every month. Spectrum had offered the same cellular service plus 5G for $60. So I decided to go with them. It took me 2 days for me to get a pin to "port out" my phone number. The process should have taken less than a minute but because I didn't know, I would call or live chat T-mobile and they kept telling me that my "pin" that I made up was the "port out " pin, then they said, because I changed my "pin," I had to wait a couple minutes, and then it should be able to activate on my new spectrum service. Mind you each time I would either be put on hold or the person "helping me" would try to convince me to stay with T-mobile.

Several months trying to get resolution to connectivity issues, Was told the WiFI tower would solve all my problems. WiFi tower does not work in my area! Why is Customer Care selling this product to customers when it doesn't work? Then told Hotspot would work. Crashes daily!! Call get pushed around to different locations and Customer Care reps who have not got a clue how to resolve issues BUT always upsell me to a product without checking if it is available in my area. 16 years loyal customer. NO ONE seems to be able to help. Hung up on, not called back.

I Signed Up Witha a Salesman at Walmart When I Couldn't Find the Prepaid Phone that I Originally Wanted to Buy on The Shelf.. Apparently he Signed me up with a Plan that is for 55+ for $50/month.. because that was the price I was going to pay for the prepaid service I originally came for... So 6 months later Tmobile Jacks up my bill $20 per month and when I messaged customer service they blamed it on the salesman and it's not their fault... Now I have to get a new phone number which is going to really hurt my business... I feel like I've fallen victim to a bait & switch scheme... has anyone else had the same thing happen to them? Please advise... This is obviously Theft by deception.

I finally convinced my husband that we needed to stop with StraightTalk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices hooked to his. It is imperative that he have a good signal which we were promised we would. Next day I go to work and I have no signal in my workplace. I call and I was told to come back that it could be a bad Sim card since I had already tried all the other options. I go in and there’s a setting on my phone that was not supposed to be set up so they fix that they gave me a new Sim card and we hoped that would be it.

So, as a Sprint business customer, after the merger, we were contacted by T-mobile and informed that we needed to replace the sim cards in our phones in order to access and function on the 5G network. We performed the card replacement on one of our company phones. I followed the prompts that were very simple, but my device did not respond correctly, so I engaged the chat feature. After 30 minutes with Aary D, she had me up and running. I was able to call, text, text photos, and all of my images and things were uncorrupted. A few hours later I lost the ability to share photos via text message. I looked up troubleshooting suggestions, but thought I would engage the chat again to see if there was a quick bug to work out.

Received call from executive and issue is resolved now.

Following a relocation, I changed to T-Mobile and purchased a phone from one of its stores in February 2022. By May, I was ready to pull my hair out after multiple trips to a local store closer by and calls to technical/customer service #611 (based overseas with observed language barriers, although extremely friendly and polite – well scripted). Issues ranged from exceptionally poor call quality and/or others unable to hear me, often repeatedly within a same call (are you there? Can you hear me? You went away... Etc.), to frequently dropped/disconnected calls. It was almost redeeming when those same issues occurred during calls with T-Mobile(!). I experienced instances of inability to even place calls, receiving an error message 'network unavailable - please try your call again later'. How is that possible with national 5G coverage?

I was a Sprint customer but since T-mobile took over. I have had coverage problems at work and at home. It's just got even worst now, maybe just 1 bar and my question is, where is my 5G? It's ridiculous, sometimes I get no internet and waiting to connect. Seriously, I pay my bill on time every ** month. Your commercial give the wrong expectations. It's straight out lies.