T-Mobile Reviews

I signed up for service on January 10, the modem arrived on my doorstep the 16th. They started billing me for my new service on the 10th. I believe the price was adequate for the service provided. There is also to be $150 gift Card after 10 weeks. After you sign up you have to wait a couple of weeks to enter a promo code, I did that and then I also called in and talked with a manager to make sure everything was on the up and up. He assured me everything was correct and legit. 10 weeks later I called in and questioned about the rebate. They said, "You just need to wait."

I switched from T Mobile to Verizon and T Mobile charged me the whole amount of the upcoming bill. When I switched from Verizon to T Mobile they prorated my bill, I'm thinking T Mobile would do the same. I called into T Mobile and asked for a refund, I was told it will be refunded 1 to 2 days. 4 days passed I called back asking about my refund and the person said it was denied. If I never called back I wouldn't have known that. Now this person told me to call back a month later and ask for a refund again. I'm so happy I left they do bad business, like if I never call they was just gonna keep my money. The rep told me it's up to me to call in about my refund.

T-mobile is a dishonest and untrustworthy company. On December 26th 2022 - I requested the closure of my T-mobile account and lines and paid in full my remaining balance. However, T-mobile representative failed to close one of my lines and they didn't inform me on this. Instead they transferred the $87 balance to a shady collection company Amsher. I haven't received a single text or email communication about this and now it's April 2024 that I'm learning I had a balance to pay due to T-mobile's lack of obeying my account closure request.

The coverage is fairly ok, but the online chatting with representatives is a task … as they all give different promotions. I saw a promotion on Instagram and called them.. for an upgrade and they said, "You are eligible." But the next time I called to do the upgrade with the promotion they said we cannot do that promotion. They have no backup chat available to see what was offered to the client first. Poor customer service.

Thought I was taking advantage of T-Mobile's s24 on us upgrade promotion but instead they are charging me full price for the phones. I returned the old phones for full credit as per the store and they show receipt of them but they have not given me one penny in credit for the old phones. They also forced me to upgrade my plan in order to take advantage of this wonderful promotion. They keep promising me that they will have it fixed and give me all my overpayment credits back but after months they have not given me one dime back nor have they fixed the monthly bill but have increased it each month. Seems like a giant scam by.

T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie. I thought you folks would be interested in the recent experience I had with T-Mobile. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them.

They called the next day and solved the problem.

If I could give zero stars, I would after the service I just received. I’m appalled and will be taking my services elsewhere after today. You refused any attempts at a resolution. This company is going downhill.

My experience is something I’ll never forget. It started out excellent. I brought my own phone. I wanted to upgrade. That's when my nightmare began. They are a great company. Very good service but as long as you don’t buy anything from them or have to communicate with them you're golden. And you must police your phone bill. Stay on top of all the time. That was not the case until I bought a phone then I was dealing with a different company. Did a 180 overnight. They have no problem with lying to you. Tell you whatever it takes to get you off the phone.

I had an issue with T-Mobile that their Consumer Group Sr Specialist quickly resolved beyond my satisfaction. I will stay with T-Mobile. The connectivity is actually better for me at the main locations I use my phone & I hotspot my phone w my laptop where internet from Cox is not good... Thank you Marcus!

I spent probably 10-15 hours trying to port phone numbers and was told that I had to change my number. I've had several cell phone providers over time, including ATT, Mint, Xfinity, and Spectrum. None have taken me more than 10 minutes to set up. I ultimately canceled the phone lines, which took way too long with erroneous charges on my bill, but kept the Hotspot. The device was way too expensive, rarely worked, and had bad reception.

I had the home internet. The service was good but the process to end the service was very unclear in certain areas. Such as receiving an extra bill for a month of service I did not use and not being able to get clarification from the financial department because of forgetting and ny pin. Constant back and forth between them and the store pointing fingers at each other and no resolution. Wil not use again.

I have been a loyal customer to T-mobile for over 5 years and my experience as of now, I have noticed Tmobile is nothing but a scam. I have had nothing but negative experiences these last few years and have no trust for either their in store customer representatives and on call customer representatives. I have been getting false promotions in which I am paying for stuff I never gave consent and paying more than what I had consented to pay.

RE: Store 20SA. I was recently in Naples, FL and needed to transfer a phone (phone & service) to T-Mobile from At&T- where the AT&T staff were disinterested and would not assist, Aimee spent hours with me to set up a phone and phone line, while allowing me to keep the phone number. Her patience and expert assistance was invaluable during a difficult situation. I will always be grateful for her dedication helping me that day.

Do not trade in your phone with T-mobile! The process is highly flawed. You will be be badgered about their not having received your trade-in; though, we received a confirmation that my trade-in phone was received by t-mobile. Yet, weeks after the fact, t-mobile periodically sends text message and emails saying that the trade-in has not been received. Forget about getting an easy connection to speak to a human being, directly. It is just a circus act with a virtual customer dis-service artificially unintelligent entity.

Horrible service. Would give 0 stars. Got charged for modem after already being taken care of. Being credited back the non return fee of 241.00. Suspended my acct and expects me to pay first. Kiss my **.

I was so impressed with this young man Chris, my husband's phone was loaded with advertisements and malwear, he spend hrs explaining and fixing his phone. My phone was awful so he gave me a better phone at a discount price. Just the best service I've ever had. And Chris is very knowledgeable, knows his stuff, and how to explain to this 70 yr old. Lol. Very, very happy with the service I received. In Idaho Marketplace! Thank you Chris!

Prepaid plan - don't like to assist when you're not paying high dollar for a postpaid plan! Furthermore there is no (at least when I looked) app for prepaid..states "not supported". The kids in the retail stores don't wanna help...Tell you to call the 611 'cause it's prepaid plan and they do not assist! It's really a sad state of affairs as there is such a lack of customer service and they charge a restocking fee if the phone doesn't work right or you changed your mind. I think the lack of training in customer service w/in retail stores lacks exponentially! They just don't care nor do they wanna hear it! Of course it comes down to management in the store...There was one...Only one retailer that had a sharp manager and that was reflected in his employees as well. However "poof". He disappeared from that location. I have been wanting to change my services to their competitor but the plan they offer for prepaid is 4 lines plus for a reasonable price.

In 2022 I switched to T-Mobile's internet. At that time, they were giving you a "free iPad." I didn't look at my bill for a couple months after and I noticed they were charging me a monthly fee for this "free" iPad. I did not inquire about this fee until yesterday. It just kept slipping my mind. When I asked the customer service clerk to cancel the charge her response was, "You have 6 months left on your contract so we can't cancel it now." At the time I switched to their internet I was not told there was a fee much less a contract. This was a sneaky, underhanded way to do business. I have been a customer for 21 years, time to change companies. I will never recommend your company again.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue. Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns. Needless to say that I'll never be a customer again.

I write to appreciate the customer service team at Tmobile for a job well done especially grateful to CELLY, one of the customer service representatives. I am not a Tmobile customer but my children are. I recharged my daughter's line successfully on April 15th and up till April 19th she couldn't gain access, couldn't make or receive calls. I complained to their customer service team and they raised a ticket and started working to resolving the challenge. Though the wait was long but finally on April 20th, I called again and CELLY was the customer service representative who eventually sealed everything up. My daughter's line was successfully activated and she gained access. Thank you Tmobile, especially grateful to CELLY (I hope I got the spelling correctly).

I spoke to several customer service representatives from TMOBILE, after MANY transfers I had NOVEMBER help me supposedly a SUPERVISOR she was very unprofessional, she didn't know what she was talking about nor how to help me, had the nerve to raise her voice at me!. It was a warranty issue that TMOBILE tried to just throw at SAMSUNG, Samsung representative knew their policies, we had a 3 way call (myself, SAMSUNG & T-MOBILE). T-MOBILE were a joke!

I had Sprint before it became T-Mobile. Never had the issues I have with T-Mobile. T-Mobile is the worst service I have ever seen. They don't care about their customers in any way shape or form every day no matter if I'm in the middle of the city or if I'm out in the suburbs. I lose connection and service at least 2 hours a day. I pay for this and they refuse to have it the power on their towers to allow me to have this service I pay for. I live in the same place for the past 35 years. I had Sprint for 20 something years prior. Never did I lose service. I actually had better service than everybody else and all of the companies.

Service was great, prices were great, after a 2 year plan and my wife's phone were paid off. I wanted to upgrade both 6 months after and the store in Kilgore Tx, was run by 20ish year Olds who looked at my account and then without the courtesy to look me in the face they walked away and over their shoulder said "it's gonna be at least $1200 for you to get the S24 Ultra and iphone 15 Pro" with a snarl and look of disdain, so I went directly to AT&T and spent $2,492 and just bought the two phones outright and switched to a $90 more a month Service. Spiteful kids with dead end jobs are all they hire.

Horrendous customer service! I switched to T Mobile in the Fall of 2024 and received the free iPhone promo. My bill was adjusted accordingly for the first few months, then suddenly doubled. They claimed there was an issue with one of the phones we turned in. This was not true. We actually traded in our old phones at a store and they inspected them. After numerous attempts, not a single representative could help. I eventually contacted the CEO by email and I finally got it resolved.

I needed a new phone number as I ended up in someone's list and got spammed 20+ times a day (that got through the spam filter). Had same one for 15 years. Told new number would be free. Once. Okay. Go to local T-Mobile store and tell them I just needed a new number. They tell me that they could upgrade my phone at the same time and it wouldn't cost me any extra. Uh... Are you sure? Yes. Okay. Told them I'm limited on funds and can't afford for my bill to go up. Instead, they completely change my plan to ADD the new number (not replace the old one). My one line plan is now a family plan.

Donny is the greatest tech support agent of all time. He was so very helpful in all of our troubles and patience with my aging father. He is the main reason we have stuck by T Mobile. Please find this man and give him an upgrade.

It could be the best phone company if I didn't raise the prices for no reason every month and I had to keep calling customer service even leaving it in automatic payment. This will be the third consecutive month that this happens. As soon as I finish paying for my phone I will go back to the Mobile boost from where I shouldn't have left!

As far as service I am satisfied. I am writing this review because I just read article how T mobile customer left country told T mobile he is leaving. Was told, "You be ok" and afterwards received 143 000 bill. Believe me, happened to me twice. My bill however was smaller. Both times I called customer service telling them my destination, was told they adding global plan and both times when bill come my global plan was never activated. They will tell you to turn on roaming charges so you never find out till bill comes. They are crooked. They doing it on purpose to take money from you. I complained, I had call recorded and also screenshot of calling them. Nobody listens. I am writing it to give warning to other people. It can happen to you. And nowadays everything is tied to phone numbers. They can do whatever they want and will get away with it unless you hire attorney.

If I could give 0 stars I would. We had a phone fail and we filed an insurance claim. T-Mobile sent us a new phone and I returned the bad one. I received notification and proof from UPS that the phone had been delivered. Unfortunately T-Mobile can’t find the returned phone and are now charging me $887 for the lost phone.

Today I was on the phone with T-Mobile, who highly advise not to consider this company at all. I’ve been on the phone with them for over two hours. Trying to have my phone numbers transferred to Verizon all five people. I spoke to told me the same thing. I need a pin number so they can verify me after they asked me for my name, my social and where I live and my phone number, I explain to them that I do not remember my pin number. Is there any other way they can pull up information on me?

Received excellent customer service from Shelby at the T-Mobile store in Callaway FL. Upgraded my iPhone 12 to a iPhone 15. Shelby was very helpful and knowledgeable. She answered all my questions. She is definitely an excellent employee.

TMobile has horrible customer service. I was promised a promotion after 7 years of never being offered a promotion. I sent my working phone in to them and they in turn sent me a iphone that was "a promotional phone". Then they started charging me $30 a month for the phone. After hours of discussion and never speaking with the same person I am stuck with this expensive phone that I could not afford. I will be leaving TMobile as soon as possible and will never use this service again. Don't switch to TMobile!!!

T-Mobile has not been able to fix many issues. The latest one is my hotspot not working in Canada and Mexico. They switched me to a plan and now want me to pay extra for the hotspot. First they said it was a technical issue and going in circles. Even managers are unable to help.

The representative at T-Mobile Sold me four phones and two internets with Netflix, Apple TV and AAA included for $250 and I got a bill for $360. I called to complain and the manager said they can't honor the price I was given and are not responsible for what their representative told me. I was sick and tired of Verizon robbing me for years and hoping that T-Mobile would be different and it turns out they are just as bad. It is horrendous how these big companies are treating their customers. They are liars and thieves and should be arrested for their business practices.

This service and customer service is horrible. Ever since they bought Sprint I have had nothing but issues with texting. I use my phone for work and nothing has been right since the move. All I get is the run around and one customer service agent tells me one thing from another. I can't wait until I can switch.

T-Mobile has done everything to screw up and confuse their customers into believing they get superior service from a superior company. T-Mobile was crap in the early 2000s. Nothing's changed. 5g means the same as 4g, SLOW. I could rant forever, go back to a landline with a long cord, you'll be better off.

We used Tmobile for last 5 years. When we went to cancel our lines and home internet... it's been a nightmare. We are going in circles with support team. They are telling us we didn't return the home internet. Then when we call them we did return it and then we didn't again. We have been calling every other week for 2 months now. It's there, it's not there, it's there, it's not. Support has been rude to use and can't keep their answers straight.

I have been using T-Mobile for about 4 years now. I went online to look at my account and noticed I have been paying and being charged for a tablet which I do not and never had. I have never authorized this either. I also notice I was being charged for direct text and calls which is something you can use so you don't have to use your real phone number. So I called them and let them know and asked for my money back for those two things I did not authorize and do have and they told me no. Could of offered me credits to my bill and I would of took that but they flat out said no. This is fraudulent and they have been fraudulently charging me for two things I clearly don't have or authorized. Once my kids' phones are paid off I will be switching to someone else.

After being with them for 10-plus years they would not work with me and wanted to raise my bill substantially. Then when I left them they sent me to collections versus charging my card like they did through auto-pay every other month. I called a month before the due date and they added a late charge. I liked this company as Sprint but no way to T-Mobile.

I moved from T-Mobile to another network and my T-Mobile account had money left. They wanted my PIN to answer any questions and they are unable to reset after multiple attempts and every time I call I talk to a new person and the representative makes me do a trip to physical T-Mobile store to verify myself. Unfortunately, people in physical store are unable to pull up details since my account is inactive and this goes in circles and they would not refund my money. I made multiple attempts to have them mail me the check to the address they used to send the bill. I can certainly help me by verifying with all the details they have on file and They should settle the account after account is inactive for a while.

1. The phone I wanted was on display. That's not what they gave me. 2. The phone they did give is a refurbished phone. 3. It has a tendency of turning itself off and on repeatedly. 4. It has a hole in the screen. Check the phones before they set them up. 5. I got the Razr flip and this phone stays hot. The battery only lasts about 6 to 8 hours.

Whatever you do, do not get T-Mobile. I got T-Mobile because of the tantalizing deal They threw in front of me of a new phone with credit from my other phone to pay towards it, a Wi-Fi tower and lots of others for only $100 a month. After getting it I got charged almost $200 my first bill and there were tons of hidden fees. Not to mention the service is terrible. Unless I am sitting in one place, I cannot hold a call. The Wi-Fi is terrible. My phone service is terrible. Constantly buffering. Waste of my money, I will be buying out my contract and switching to a better provider soon. Customer service is of no help. I call, they act like they’re going to be very helpful but nothing ever changes.

I used to have Sprint and was a customer for 17 years. After T-Mobile took over, I have not been able to use my phone for a simple conversation. Calls drop. I have lost business because of this. Don't use them.

Whatever happened to T-Mobile being against hidden contract fees and their "We'll pay your cancelation fees for you..." That was just ten years ago! So how did we get all these hidden fees with Tmobile? Boycott these crooks and while boycotting them, let's get a class-action lawsuit! They take advantage of disabled people like me by not having any accessibility!

T Mobile offers to pay off your phones from another carrier if you sign up with them. We went in to TMobile to verify and they said that is correct. They said Go pay off your phones to free up your numbers and come back to us. That was what we did and T Mobile then sign us up with them but when we asked for the payoff rebate they said they couldn’t do it because we should of submitted the final bill from the former carrier first. That is not what they originally told us. It is unexceptionable and wrong!!!! Now we are out over a thousand dollars.

This is the more bat phone company in the US. I closed my account in the last October 23 and paid all the bills and go to other company in the same day. T-Mobile continues send bill to me and the problem never end. Also they have a big problem in the company within the billing department. I have many letters with different bill at the same time. Is not recommended for any person.

They are scammers. Sold me a Samsung android which I liked. After 6 months the phone did an automatic update which basically took tools away from apps and on top of that the phone no longer works to its full potential. It gets a white screen if I am in any app or online and want to text. The phone also doesn't recognize my scandisk so I'm unable to back up my art work. T-Mobile charges me 108.00 for services they don't provide due to Samsung galaxies updates. The left hand don't know what the right hand is doing. Do yourself a favor. Research. Find another phone and another service provider.

ZERO STARS. I am a business owner and had extreme difficulty closing my account. The people in the store said I needed to call in. When I called T-Mobile, they said I needed to close the account in the store. After several transfers and asking to speak to supervisors, my account was finally closed, but they continued to take money from my account. When I called to get a refund, they sent a gift card...TO MY EMPLOYEE. I called and once again, they told me to go to the store. They would not re-issue the refund because "it was already processed" and they told me to talk to my bank. My bank will obviously not take money into my account that is addressed to my employee. To be clear, my employee never paid a bill toward this account. I paid for all mobile phones and internet on this account.

I made the mistake. I wanted to upgrade. I been with Tmobile 7 years. I change my plan so I can upgrade. I attempted to do it April 10. I was told by the rep I will get it on Friday. Which is perfect I my day off. But then it switch to Monday. No one home. I call to find out why the date change the check yhe call the rep did say Friday. No one know why and said she misinformed. Now I can get the phone they took my money. They won't let me go to a store and get new phone. They won't give me money back. Wow. And they're rude, horrible. I trying to find a new provider now.

I have been with T-Mobile a few years now. Service is spotty in south ga where and surprisingly in north ga too. I go back and forth a lot. I finally upgraded to the iPhone 15. So disappointed. I can’t wait to get this thing paid off so I can get rid of it. I’m gonna switch service completely. The only reason I’ve stayed with them all of this time is my phone bill is always the same. That’s the only good thing. But this 15 is a pos. Called the store to tell them so and the rerun policy is only 2 weeks so I’m stuck with a phone I’m constantly having to turn off and back on to get my apps to work properly… Nothing like having to pay 50$ a month for a crappy phone.

T-mobile has the worst customer service I have ever seen or experienced. It's a tragedy that they get away with tricking people into thinking they're getting a deal but all the charges keep adding up. I paid off my phone. They refuse to unlock it for me. Is this a phone service or a prison?

They have resolved the issue and I have received a virtual gift card. There was a communication issue on how to receive the gift card and the customer representative was not knowledgeable and was the issue. If I have issues I will go to the store 1st next time.

Don’t trust T-Mobile. They will do a bait and switch. I was going to upgrade my phone. It shows that the price on my phone per month would have been $11.24. The original price of the phone is marked.. Get all the way to the end and the price changes. Don’t trust them. When I asked for an explanation, they just kind of ran around in circles and wouldn’t give me a direct answer.

Salesman lied about home internet in my area. Complete waste of time. Don't use this company for anything they are untruthful. Now I gotta do a return for equipment they knew would never work in the first place. Disgusting.

Just had the most disturbing conversation with T Mobile supervisor about a charge I got from a call I made to Venezuela via Whatsapp. Whatsapp for those who don’t know it’s after service that I have been using for several years to stay connected to my family around the world. Lately, there has been some disconnections on the calls but it reconnects automatically. Be aware of these disconnections!!! Whatsapp used the wifi so when it disconnects it gets rerouted to your service provider and the charges began. My bill was over $75 not including taxes etc. it’s clear that phone companies do not like wasup but there are not other affordable services to stay connected with love ones. Not knowing that this drop calls get rerouted to me appears as arm robbery and wanted all my friends to be aware of it.

I've been a T-Mobile customer for 5 years. I did a bill cycle and I was told by the agent I only will have one cycle for April that will be prorated but I get charged twice... so I call tmobile and speak with a supervisor. He tell me it's nothing he could do but it is and your agent lied to me as a customer. I supposed to have a prorated for April and my original bill starts in May. So I tell the supervisor to listen to the call and by me being a customer and my sister use to be a employee there. They supposed to grant what was told to me. The supervisor basically told me I was lying and he'll have to reach out to whomever gave me the wrong information. Tmobile is full of crap and do not value their customers at ALL.

T Mobile has provided great coverage and excellent prices for years. I made the mistake of going to AT&T with a promise of a $70/mo bill, but my bill was $700 instead. I ended that contract immediately. With t mobile My new iphone is about $12/mo for two years, and they were able to avoid start-up fees after my AT&T nightmare. I had several questions recently about my bill and payment method, and t mobile rep Jonathan ** was absolutely awesome. I highly recommend t mobile, however, always check the cell tower coverage for your geographic area, and know exactly how long you have to cancel, since it’s usually a very small window of opportunity w/ phone companies.

Hi, I purchased a plan from T-Mobile because it offered a phone for my son. After I saw that the plan and phone would cost more than another company, I returned the phone and cancelled the plan. T-Mobile continued to charge me even though I had an email that confirmed the cancellation. I called repeatedly and talked to every rep available and they did nothing to help me or stop the continued payments so I closed the account when the amount of my bill reached $582. The charges stopped and I was sent to collection..Hurting my credit score. I wrote letters and emails. I do not owe this amount and they know it. Yet I am continually harassed by the collection companies representing Tmobile. Tmobile keeps changing the collection companies so I have more than one harrassing me on behalf of Tmobile. I am now considering a lawsuit and I am not happy to be forced to get a lawyer to stop being harassed for a bill that I do not owe.

Horrible customer service. Don't able to fix a problem for 3 years, I'm tired of dealing with you, I did give you soooo many hours of my time paying for services I never got. Enough is enough. You don't appreciate my business....I'll take it somewhere else. Shame on you.

T-Mobile is horrible carrier. I was a Sprint customer and when T-Mobile took over I have had worse service, and no support for their stores. They keep telling me they cannot help me unless I give up my grandfathered plan, which should be illegal. They bought my contract from Sprint, they should honor it. Also they automatically opt you into their data selling program, as if they weren't nickel and diming their customers enough, they also profit off our data. Horrible horrible horrible company.

In my opinion, T-Mobile is a really bad company. They started going downhill three years ago and have continued to be a bad customer service company. Customer service people do not know what they’re doing and they give incorrect information. Often times it is Impossible to speak to a supervisor. And the most frustrating thing at all of all is the wait times to get somebody on the phone to begin with. Do yourself a favor and find another telephone company. There is not much you can do about it until your contract is up. They know it so I guess they don’t really care.

Well let’s start with the fact that I’ve had T-Mobile for quite some time and yet they decided to screw me over with international calls. I went overseas for work for 2 months. My phone was on WiFi calling. I made sure and this isn’t my first time overseas doing this. They told me I had $434 charges in international calls and I argued with them but unfortunately they sent it to collections. So my advice to anyone is to steer clear of Tmobile and as a veteran I do not recommend them. Money hungry companies like this need to be shut down and they need to be held accountable for destroying people's credit. Funny how phone companies don’t boost your credit yet they can destroy… Seems fair.

The worst experience I have ever had. They sent my account to Collections even it was very obviously their fault. I was offered to get a contract with 50% off on the unlimited plan at one of the branches in Texas. I found that the next bill was the full amount of 65$ and no discount was included. I called customer services and they kept crediting my account for 2-3 months with the difference. Then they stopped and asked I have to pay the amount in full. I informed I want to stop the service. They said that's fine as the contract has no commitment. So, they stopped the service and I removed the sim.

Terrible company practices. Was promised numerous times of a certain price I would pay each month. Was also promised no equipment charges. My bill comes in next month and lo and behold numerous equipment charges and my bill was almost twice what I was promised. T-Mobile utilized fraudulent promises to lure me into a contract they had no intention of fulfilling. I have spent hours on the phone with them trying to right this wrong with no help. Just being told I could cancel my contract if I was unhappy but I had to pay over 2,500 dollars to cancel. Deceitful and lying company.

Yesterday I went to the store located at 8229 N. Florida Avenue in Tampa and a gentleman by the name of ** assisted me. I did not go there to buy a phone, I went there to transfer my service from one phone to another. I like his professionalism and great character, he showed me he cared, likes to help people. The service was quick and I was very satisfied! I am glad T-Mobile hired him and I hope the store manager appreciates what a fine employee they have! Thanks ** for making my stay there great! Pleasure meeting you!

Absolutely, by far the worst decision of my life to sign up with them. First day I transferred service to them they had a 'glitch' and I had no phone service whatsoever. I had to go back into the store to fix it and thus failing to be able to do business that entire day or to let customers know what was going on. I was promised one payment amount when I signed up and was later billed a lot more even though I had the documents to support otherwise. I have spent countless hours and time dealing with their completely incompetent customer service reps and supervisors. All are incompetent and you have to repeat basic things 10 or more times to get it only partly accomplished. The kicker to this disaster is that once I switched to a much better provider and was told my account was closed, they sent me a bill and automatically charged my card 4 months later for services they didn't even provide. Run fast, very, very fast away from this train wreck and save yourself countless headaches!!!!

I am not tech savvy and had a phone that was lagging so we stopped into the 45th store for help. The staff working was full of knowledge and gave me a few options on what to do. I ended up buying a new phone and they helped me transfer info and set up the new one for me. I was very pleased. Thank you for helping.

We stopped into the Tmobile on 45th St because we were having problems with our phone lagging, they gave us a few options to choose from, we bought a new phone and they helped us every step on transferring the old phone to setting it up. I recommend this store because every staff member is knowledgeable.

Absolute garbage company. I signed up for service and started paying for the service on 01/01/2024. T-Mobile did not send me the phones and routers until after March 1 but nevertheless charged me for 2 months without providing the necessary equipment to use the service. Once I received the phones and router I didn’t pay the 2 months of bills as I didn’t have the damn phones or router. Rather than come up with a solution for me, T-Mobile shut off the internet and phones until I paid $900 for service I was never able to use because, again, they didn’t send me the phones or routers. 4 1/2 months later, this is still going on and I’ve paid them $2000 for nothing but if I didn’t pay they wouldn’t turn the phones or internet back on. There’s a reason they have a 1.3 out of 5 score. RUN AWAY FROM T-MOBILE!!

Would not recommend T-mobile to anyone. People at store are clueless. Was charged 10 dollars a month for a free phone I was promised. Can't wait to be done with them. Liars liars liars. Please do not choose t mobile as your company.

I got T-mobile two years ago. I was assured I would get service at home. I was lied to and trapped in a contract. In every interaction I had with T-mobile agents they fed me lies, and empty promises with no follow through. Consistently wasting my time and money. Now that my phone have been completely paid off they are holding me hostage by not unlocking my and giving me excuses about errors. They keep feeding me lie after lie and there is nothing I can do. They also say they have service in areas that get no service. This company lies extensively. DO NOT USE T-MOBILE.

So I purchased a phone back in June of 2024. It took until January for them to realize that no data was ever put on the phone. So with that being said that 6 months a bill just under $700 I Told them 2. Give me my next 3 month free. Which they had no problem with. I had to call in every month for the 1st month. Whatever they did here, I am the 2nd month and they're saying that there's no record of it when there's multiple paper trail and phone calls. My business account will be leaving T-Mobile. I will not ever return the T-Mobile. It was the biggest mistake I ever did. I refuse to give them money until they make their part. ✅️

Beware of fraudulent practices by T-Mobile. They may surreptitiously add fake lines to your account to keep charging you through auto-pay. If you're not vigilant about checking your credit card statements regularly, as I wasn't, you could fall victim to their tactics. They may even resort to borderline threats and refuse to refund your money.

Be aware of this company, they have charged me for service I never received. If you complain they are always right. During storm time my tv and laptop burned due being connected to their router, of course they said that they are not responsible.

I was promised a adjustment on a new device and they changed it. I’ve been a customer for 18 years and they are awful with customer service. I’m paying for services I’m not getting. Their customer service is bad.

I needed to pay my bill. It was late. I was told by Angie D. On Nazareth Road, Easton, That there's a $5 charge for a CASH Payment. I told her I didn't know about the fee and I'll let them turn it off. She waived the $5 control fee. Since when did cash become a problem. Cash is freedom and privacy. Everyone should use Cash. Thank you for the great customer service...

I had the pleasure of being assisted by Durone. He was very competent in all areas and he explained everything down to the tiny details. He was quite professional but also very humorous and kind at the same time. I left there feeling very confident that all my concerns were met. He is a definite asset to this company. I say promote him to being a manager, you will not regret it, Durone would help boost and enhance T-Mobile in every aspect.

My husband had his phone scammed while trying to obtain a Burger King's points extra points club. We went to Tmobile on Boynton Beach Blvd in Florida. We told a sales person what had happened and he told us it couldn't be fixed and we would have to buy another phone. He had his phone for a year. We didn't want to have to pay for another phone plus we were told we would lose all his data. We left very unhappy and went to the store in the same town on Congress Ave and Hypoluxo Rd. The lady that helped us had my husband's phone back to normal in 15 minutes! I asked her why the guy at the other store told us that and she said he wanted to sell us a new phone to make a profit. NOT acceptable! The Con.

I've been with T-Mobile for years and today I get treated with poor customer service from supervisor. Your representative made the mistake and you will not compensate me for my troubles. This is unbelievable and I would have never thought I would have been treated this way. I will proceed to take further action on this situation.

T-Mobile allowed a scammer to impersonate me inside a retail store and they performed a SIM swap. The scammer then siphoned $8000 from my crypto wallets. The executive team at T-Mobile was not helpful at all with providing me reimbursement for this.

I have tried several carriers throughout the years. T-Mobile is by far the most dishonest, unethical carrier I have dealt with. I was promised this great coverage package with so many benefits (Netflix on us, AAA for a year, early upgrade ECT). I was supposed to be on one of the best plans they offer for $114 a month. I never once got to take part of any of the promised benefits and either customer service couldn't tell me why because they could see that I was supposed to have these perks or there was conveniently some code error with the partner companies the perks were with they were trying to resolve (the issues were never fixed). My bill was constantly going up and I would have to call customer service every other week or once a month to fix it.

T-mobile has to be the worse mobile service that anyone can get. Besides the fact that the coverage is horrible in places where other services have coverage, it’s almost impossible to cancel a line when you want to leave. They don’t cancel immediately like AT&T, for example. T-mobile cancels at the end of the cycle and then charges you an extra month. God forbid you misplace your pin because then you have to go to one of their physical locations. They will not accept other ways of verification including a social security number or the last 4 of your social…Only the pin. I had to call my bank and stop the recurring payment to avoid another payment a month a half after I left. Do yourself a favor and don’t even think of T-mobile when considering mobile services. I have never seen anything like it before.

Hello all, I am writing my very bad experience with T-Mobile customer service. Such a worst company I have ever seen. I was shopping for a new phone iPhone 15 last year to trade in my couple of phones and T-Mobile offered me with $650 trade-in amount for each line. I agreed and went ahead to stick with them. I got my phones and sent them back both the phones following the instructions on how to send them. I got the trade-in amount applied for one of my devices and they didn't apply for the second as they didn't receive the other one.

I have been a T-Mobile customer for over 5 years and have always been very satisfied with their customer service and plans. Recently I upgraded my wife's phone with a promotion and had no issues. In January I upgraded my phone to an S23. I worked with a representative on the phone and was extended a promotional offer of $700 for my new phone with a trade-in of my old one which was in good condition. I questioned the $700 promotion because I had just checked in December and no promotions for $700 were available. He assured me that the promotion would be applied and since the phone cost was $699, all I would owe was the taxes and connection fees.

I was inquiring about phone service with T-mobile. A sales rep called my phone a tricked me into getting free merchandise. I later received a bill for the merchandise. I’ve tried for 3 months to get the issue resolved. I showed proof of returning the merchandise and they still have not resolved the issue. They lie every time I call them to resolve it. Poor customer service and they false advertise.

I wish I could give 0 stars. When we cancelled and moved our service, I called to cancel my accounts (I am not the name holder on the accounts). They told me that ALL my accounts had been cancelled. The 2 active lines with numbers we were moving were cancelled but they NEVER cancelled the 3rd line (which had never had a phone associated with it). I called back month after month because I kept seeing a bill for services and each time I was told that it my accounts were CLOSED and that last bill would be the last one. It turns out they left the 3rd one open and were charging me. They didn't refund the money and I am not out of pocket hundreds of dollars because when they told me they closed all of my accounts they had not done so. THIS COMPANY IS THE WORST AND I WILL NEVER GO BACK TO USING THEM.

Do not do business with T-Mobile. Total scam. They are always changing your plan around and trying to increase your bill as much as possible. My bill is supposed to be $200 a month. They charge me $487 this month. Expect to be calling every month to set your bill straight. My first year with them I had no service with them at home because a tower was out of service and they always said their engineers were working on it. I had to drive to Walmart or several blocks away to get service to place a call. They still charged me every month for no service. When I called today to see why my bill went from 200 to 487 they told me it was reconnection fee. That it $40. So why the extra 247 extra? I told them to cancel my service but I guess I should have called before they charged me. So now I have to see if I can find a part time job to pay that and I’m guessing they will charge me another $500ish before I get my first paycheck.

Purchased 3 new phones and a 4 line service plan. I was told in the store total monthly bill would be $180 with auto pay. Got my bill and it was $219.77. I could get $20 more off with auto pay. Multiple calls and visits and they refuse to fix it. I realize I walked away from the store without a written agreement. I am stuck for 24 months. Will never do business with them again! BEWARE.

Never had such bad connections! Had so many dropped calls or no connection at all. Wife's wifi always buffering. At times I would have bad connection in a call, I'd have to call back. We are in the country, Sick of their commercials bragging on rural service. What a joke.

So I've been a customer for 10 years. Recently I needed to add two lines. When I called the representative offered me promotion of two free phones with the lines. In my next billing I noticed they were billing me for one of the devices. I contacted customer service who denied such promotion existed. I told them to listen to the call recording I had with the representative who offered the promotion. After some time he applied some sort of discount. Which didn't hold for long. The following billing same problem. So far I've contacted them 4 times and everytime it's "fixed" until it's not again. Worst company ever. I am thinking of taking legal action now. I feel like I have grounds, all the distress they've caused.

I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, I did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile.

I admit I should have reviewed sooner. We switched from ATT to terrorist Mobile thinking it would save money. About 50 a month. Did the sale over the phone. We were told we'd be getting 2 free phones and a free iPhone upon trading our old iPhone in and that they were going to "give us" cases and screen protectors. We paid for everything. We not only didn't get free phones or bill was more than we were paying at ATT. They then charged us for the iPhone even after us sending them the iPhone as trade in. They claim they never received it. I called every month for six months about our bill and they did nothing. I will never again use T-Mobile. They are the biggest scam out there. Leaving ATT to same money was one of the biggest financial mistakes I've ever made. This is also why I will always go into a store and have it in writing. That was the lesson learned. I'm finally glad a ate out of the contract and left as soon as we could.

I returned a router after 8 months. They accepted the router and told me it would be taken off my bill. 8 months later after I returned it they tell me that they still charge me because I didn't return on time! Saying even though they took the equipment I still need to pay for the equipment!!!! ILLEGAL AND FRAUDULENT!!!

Terrible customer service. Representative insisted the sim cards were interchangeable. Another told me to insert the sim card in my phone, even though the sim tray was missing. I didn't dare trust them so still have no phone service and no way to contact people. I spoke to at least 5 reps, who completely ignored my questions and kept right on telling me the directions to put the sim cards in, even though they told me to use the sim card for the Samsung tablet in the iPhone and I told them over and over that the tray flew out when I tried to insert the sim card, which was the wrong one, anyway.

I have 3 T-Mobile devices. I can never get service on any of them if my wi-fi is not on. They had me on the phone over an hour and a half and fixed NOTHING then told me to go into the store to get new SIMS for all of the devices. I told her that made no sense and they would tell me to call them back and I wanted her to resolve the issue… she hung up on me. This was a supervisor. I was also told by the first person I talked to that my eight-year-old daughter's iPad plan was almost $40 because instead of giving me the plan with the most Internet, like I asked them to, they put me on a plan with a bunch of features that my eight-year-old will never use because she’s the only one that uses the iPad.

TMobile is horrible.... Service is bad... If you like using wifi calling then they are the service for you. Not only that when you cancel your service with them they will still charge you for the remaining month left on your bill cycle! I do not recommend!

My partner and I started a new line with T-Mobile two months ago. We were told that because I was switching from Verizon I was eligible for a free upgrade. Luckily that part was accurate. What wasn’t accurate was that my partner, who was already with T-Mobile, was not eligible for an upgrade even though they told us that she was. We have since been getting charged for the new phone and there is no record that the trade in even occurred so T-Mobile is unwilling to honor the information given to us in store. Apparently this was happening to several customers at this location and most employees have been fired. Really surprising that with the knowledge of this being a re-occurring issue T-Mobile was not willing to reimburse for their several mistakes.

Guys don’t even think buy things from these scammers, so I bought a plan with them I wasn’t be able to receive it, the cellphone was sent back to them and I was told that I can try again directly from the shop, so couple weeks when I tried again I just realize that they’ve been charging me for the plan which I didn’t even use, the worst part they made me pay 90$ for a receipt because they said that if I don’t do that, they will pull a inquiry in credit bureaus, so I paid it and they told me that they will refund me that couple weeks after, well guess what? I called again and customers service which is really useless told me that I must to pay the other half, because the account is close and cancelled, but still I have to pay for something that I never used. Be careful with these guys.

I was with Sprint till T-Mobile brought them out. My bill has never been $1200. My phones have never been disconnected but for the past 4 months my bill has become unbearable and unbelievable. One week $500. The next two weeks $1200 to $1300. I am blown away and I have reached out to manager and management all lies SMH

Worst customer service and manager in T-mobile in Clermont. Has no manner and does not go the extra mile to help customer. I lost my warranty receipt for my phone and they do not find it in the system. Really. Could it possible in today's technology you cannot find my receipt and make me go through hell buying another screen protector and calling T-mobile spending an hour before a customer rep help find the receipt. I feel he needs people skills and more training.

I received the best service from rep ** upgrading my phone. She said what was true and explained all options available to me. No pressure to change plans, only options. She stayed past her shift by 45 minutes to ensure she took care of me from start to finish. I’m so grateful and appreciative.

After being a T-Mobile customer for 21 years and paying payments on time, T-Mobile billed me outrageous $306 for an outdated 9-year-old signal booster that was lost in a military move years ago. There was no mentioning of the device in any statements. After many hours on the phone, customer service misinformation that caused my payment to be delayed, some polite and some rude managers, they credited my account $100. I am offended and insulted for the poor inconsiderate customer un-care. $206 for what? Outdated technology? T-Mobile is not a company I would recommend. I will be looking to switch asap.

I have been a T-Mobile customer for many years and do appreciate their service. Their bundled packages and pricing for 55+ is excellent. But, today I contacted them in order to upgrade my bundled Netflix package from Standard to Premium (for the UHD resolutions). I was told that I had to upgrade the Magenta 55+ package for an additional $20 in order to get Netflix Premium. This was a lie. While in the chat with a representative from t-mobile, I went online to their website and added the Netflix Premium service for an addition $7.50. I really don't appreciate what that technician was trying to do - upsell (and more likely, what his management is pushing him to do). Stop trying to take advantage of people. If I see this again, I'll be looking at other providers.

WILL NOT ever go back to T-Mobile! I switched to another carrier and very happy I did! T-Mobile charged me a whole month for 2 days service. I switched on Feb 20th and are still going to charge me $9 in April.

Terrible customer service rep and manager. I just got off the phone upset because the rep could not explain the complicated bill and mysterious taxes and fees. Berniya kept trying to make up explanations that did not make sense, if not insulting. I asked to speak with the manager. The manager (Lakiya?) also kept trying to muddle her explanations despite my very specific questions. Frustrated, I got off the phone. This is what happens when they hire st*pid people to answer phones. They assume callers are as dumb as they are.

Honestly one of the worst experiences I've ever had with a phone company. I switched for the free phone promotion, which is a gimmick. The service was terrible, constant dropped calls and the hotspot didn't work half the time. I decided to switch back to my old phone company after two months, unfortunately outside of my 30 day return period. When I tried to cancel towards the end of month two, I was told I owed for the full price of the phone and was then informed my trade-in phone had been lost. Thank goodness I kept my post office receipt where I'd mailed it in! It was found and I was told I would get credit for months paid on my account towards the phone but I couldn't cancel because the system was down. I had to wait a week to cancel, putting me in a new billing month that I was charged for, despite having tried to cancel within the second month.

I have had a 4 month problem (started in Dec) with this company. Have fun with their customer service which is located in the Philippines. All numbers given by this company will lead you there. This is no joke they have had me on hold for hours, hung up on me and told me the problem was taken care of. This all can be proved. As of yesterday March 25, 2024 received 3 letters, 2 stating to return equipment and the other welcoming back. Not one second did I ever give permission to go forward with a plan. So equipment was never sent to me.

So I realized my cellphone bill seemed a little high for an extended period of time. And and usually my bill is higher than normal only because I'll pay off a cell phone through my bill. However, I however I noticed that the amount wasn't dropping so I asked around and my friends have similar plans that were much cheaper like half the price. So I called T-Mobile customer service to ask them. What exactly? I was signed up for and they said that I have 2 devices. At first I thought that somebody had stolen my identity and purchased a device. And I asked them. When this device was bought, they said, "You have a tablet that was bought back in 2000 fifteen" which I remembered. However, I bought it in the summer time. For a promotion and I left it in the car. And it broke shortly after from overheating. So instead of buying another one I just canceled the plan in store well, apparently they didn't cancel it.

Delaina was absolutely amazing.. The store is located on 87th and the dan **. Please give her a raise and tell the manager she went above and beyond to help and thank you. Good service is so hard to find. This young lady did her job well with a great, professional attitude.

We tried T mobile business internet for our home for over a year. They've replaced the modem more than once, and still the service has been intermittent at best. We have been trying to get the modem to work but have had to switch to another provider. When trying to get a refund for the service, they will only offer a percentage off our next bill, even though our modem has been not functioning as advertised for over the past months.

I have been with T-Mobile for over 5 years on my own. Before my husband passed away we was on T-Mobile for about 17, 18 years before and they will not upgrade my phone or my tablet. My bill is automatically taken out every month. $77.00 plus and I cannot upgrade my phone or tablet for free. What kind of service is that?

AVOID T-MOBILE at all costs!!! Signed up to switch 6 lines from Verizon. They never gave me a 6-digit pin so they couldn’t validate my account to activate the devices. Two months later I received a bill for $451.70 for service that has NEVER BEEN PROVIDED. When I called to have this corrected they again said that without the 6 digit PIN my account has not been validated so they can’t help, yet THEY HAVE BILLED ME FOR AN ACCOUNT THAT HAS NEVER BEEN VALIDATED or ACTIVATED. Unethical!!! Nikki from customer service refused to escalate and hung up on me. Said I have to go into a T-Mobile store to fix their error. Worst customer service in my life. Again, AVOID T-MOBILE AT ALL COSTS!

I live in an area that T-Mobile has made promises to better our service especially after they took over Sprint. This has been over 3 years now and service is still poor. You call for help and get bounced around several times and still no resolution. Always have an excuse for what is going on but no resolution. You pay outrageous fees and get poor service.

T-Mobile is the worst service ever and I don’t Recommend anyone to use this company. This company rob people out of their money. I had one line with T mobile, they were charging me for another line that wasn’t active on my account on top of that my bill was 150 plus tax and each month my phone bill was increasing. My line increased to 190 almost 200 for one line. I went to corporate to see about this. I was told my phone will be under investigation until further notice. Month later they state they don’t see anything about my phone being under investigation and trying to charge me with a crazy amount.

February of 2023 I traded in 2 samsung S20s. I mailed the cellphones back to T mobile with the shipping labels provided within 30 days as promised. I even called USPS that both packages had been sent. I called their receiving center to verify packages were received. After a few months when T mobile decided that you can only get Autopay credit by only using your checking account. Ha with their practices, it's like giving a hacker your SSN. I noticed one phone wasn't receiving any credits for the return. When I brought it up. I was promised that the issue will be rectified and should be receiving credits moving forward.

I bought a new phone at the Location on 3rd street and I had 2 young men Wait on me by the name of Joel and Julio. Joe was super helpful and finding me a new phone that I was very happy with on the budget that I had. I walked away with your new phone case screen protector and See charger box for under eighty bucks. Thank you so much Joel. You're awesome.. Julio the Retail associate manager helped me Put everything on my phone and get it up and running With friendly conversation and was very happy to help..:)

I was a very happy Sprint customer for almost 15 years. Their cellular service was great and their customer service was always outstanding. I was afraid of what would happen when T-Mobile was allowed to purchase Sprint, as I had heard T-Mobile's customer service was nowhere near as good as Sprint. My fears were realized when my family split our accounts when they qualified for a cheaper plan due to their age. I made THREE attempts after the split to change my plan to save myself $40/month, and the first two times each representative said they had changed the plan and still I was charged $110 for a single line.

I switched to T-Mobile thinking it was a good deal. Little did I know what a mistake that would prove to be. For starters, getting the phone I wanted has been an issue. Was told it was being shipped but it never came and come to find out, it was never even mailed like one customer service member had told me. I have literally spent twelve hours on the phone with various representatives that seem to want to help, but are not given the resources or training to do so.

I would give zero stars if I could. I had a business account with this company. While on phone with customers, the phone would drop calls. It became so frustrating that I ported my number to Verizon on 8/8/2023. By the way, I have not had any issues with Verizon. Anywho, on September 23, I contacted T-Mobile because I received an unexpected phone bill. The representative stated that there were additional lines that were not ported. I was unaware of these lines because there wasn’t a SIM card or a phone for the lines in question. I asked that the account be canceled on 9/23. The representative stated that they would have to complete an investigation and someone would call me. Unfortunately, that never happened.

I had gone from T-Mobile to Mint Mobile and of course, I did it with 10 days used on account so I tried calling them several times to pay the balance still owed. Several times they couldn't access my account because gee you don't have the pin number you set up 5 years ago, talk about crazy. Then I get a letter from T-Mobile about this late payment which was going to be $7 and they hit me for another late fee of $7 but they said "Oh you can pay for the account at T-Mobile/guestpay." I tend to wonder if the customer service reps are actually clueless intentionally ignorant or just ignorant because of laziness. Anyway, I am away from those idiots and I am happy and free.

I ordered a new iPhone because mine has a battery with declining battery capacity. On Feb 27, 2024, my UPS tracker notified me that UPS received an empty, damaged box, which was returned later. When I called T-mobile, I was told that I would get a refund. Then I was charged the first installment on the next bill, and had to resolve that. A week later, March 14, T-mobile called to tell me that their investigation team was still on it but in 13 working days, it would conclude and I would get my refund. 1) What is there to investigate when UPS clearly and unequivocally declared that there was no product in the box? 2) Why should I have to wait for the investigation to conclude when I clearly did no receive my order? Do not get T-Mobile, a fraudulent cheat.

Wrong information was put in by sales team and I was flagged for fraud. Different name and social security # and customer service did nothing to make it right. They wasted my time and did not want to fix their mess up.

In 2019 I received an offer card in the mail from Sprint. It said, among other things, that if I switched to Sprint I would would get a AAA membership for my lifetime. All was well until T-Mobile bought Sprint and this year, my AAA membership did not renew. I emailed Mike ** and someone from the executive team emailed me and finally admitted that TMobile would not be honoring the promise made by Sprint. If you have no integrity, you don't get my business.

T-Mobile deserves 0 stars. The customer service and initial contact from T-Mobile sales reps are totally misleading and dishonest. If you are not careful when trying to purchase merchandise or negotiate a contract, they may trick or fool you into signing the opposite of what you ask for. They won’t let you read the contract before you sign it but assure you that it contains exactly what you requested. Unfortunately, they sometimes hide behind the signed contract. Be wise; spend your money elsewhere. Always read your contract before leaving, regardless of how nice the customer service reps are. Remember that their interest may not align with yours.

Well I never heard of any T-mobile home internet deals until I received a call from Jamie ** a T-mobile rep, he promised a 60 dollar life lock deal with Netflix and Apple tv included that was my buying point so I expecting it to be true. Signed up in Feb and had to chase getting my device until March 1st by then they already sent me a bill so I tried the internet. It kept going in and out for 11 days. I called about the Apple TV and Netflix and they say, "Oh our rep must have been mistaken, that isn't included." So I say, "I'm sorry but that was my buying point."

Store tried to add lines, extra lines to my account and charge me secretive for them. They lied about transactions. Refuse to respond to customer concerns on matters They caused. Assurant is a waste of time.

T-Mobile has no competent person to contact if you have any problems with billing (lots) and their changes to business plans. The local T-Mobile offices are not allowed to handle billing/plan changes by TM only the “61” number in the Philippines. You can’t understand the “61” staff and they don’t understand English and our bills keep on going up and up. Our monthly plan should have been about $150 month but because of “61” it is now $344. On of the ladies in our Tempe TM office has a black eye from an irate customer over continued months of excess charges. We finally had to cancel because no one in the USA can help us.

I was extremely pleased with the T-mobile's customer care services. I needed to get some old phone calling records for a case. I called T-Mobile for help. Bobbie H. got my call and was so responsible, kind, professional and patient to help me solved my problems. After she sent the download to my email, she called me to make sure I got everything I needed. I could feel her care about the customers and her conscientiousness toward her work. I was so impressed with her work ethics.

I paid off my iPhone 13 in June 2023 in anticipation of ordering the iPhone 15 in September. September comes and I do the pre order with the trade in. The website says I am eligible to take advantage of the trade in offer. One week later I receive the order from UPS. Inside is an Apple box that is empty. After reporting this to T-Mobile and UPS (I have a video of my opening it) T-Mobile is acting like I am the crook but I finally get them to send me another. But this time I have them send it to a local store where I pick it up and there are witnesses to me opening it. Everything seems to be ok so I send in my iPhone 13 trade in. They keep sending me text messages that I have to return the iPhone 13 soon or the offer will expire. After one month (middle of October) they finally text me that they have received it. This is not the first time I have done a trade in with them so I know it will take some time to get the trade in rebate.

Ever since I got a new phone for free from them by adding a second line, my bill is continually wrong. It's has been $40 + higher than it should be. This month it's $102.49 over the contracted amount it should be. My bill should be $93.00 a month and that includes my 360 phone protection plan with 2 lines. They sent me a text saying they were going to draft $195.49 out of my account. Where do they get off thinking it's OK to rob customers that have been loyal for over four years. Companies have become so scandalous. T-Mobile you are on my

Well let's start with a subpar customer service, as they have only once given me someone that spoke clear English as I am hard of hearing. Scamming me twice because of this. Their insurance company doesn't do their job right adding 700 dollars to my bill making me have to make several payments week after week to get my billing corrected cause of their mess up. I went without food for a month. Let's go onto my son's iPhone which the insurance will not cover cause of Apple care and Apple care won't mark it down as a total loss so I have been with out my son's iPhone 11 for 4 months paying on the phone and cellular service. Let's go to the merger with Sprint who I had first before T-mobile bought them. Phone did not work right most the summer and lost quite a few contracting jobs as my service did not work correctly costing me 10 of thousands of dollars without T-Mobile bearing any responsibility!

Ever since I signed up for T-Mobile back in October of 2023 I have had billing issues every single month. Every single month I call into Customer Care and go through the belabored process (usually 1.5 - 2 hrs on the phone) to get my bill adjusted. Every time I finish the call the Rep "promises" the amount will be the same the following cycle, and so far, every cycle I receive a bill for more than what the previous Rep had "promised".

Store manager Elijah was polite and very helpful. My best experience with T-Mobile so far. I had a billing issue with T-Mobile and Elaijah took care of the issue with tact and expertise. I highly recommend this gentleman.

** help resolve my payment issues. She exceptionally pleasant and knowledgeable. I am on a senior plan that will never go up in price. There was a promotion going so I was able to get a pixel 7a. I could have gotten a Google 8 yet my hand is small so I chose this phone. I have never had a bad experience with T Mobile. I see a lot of people have so I feel very fortunate I didn't l also had outstanding customer service at the store.

I would have stayed with them if I could. Unfortunately, they have horrible service coverage in rural areas, and that’s why I had to drop them and go back to my former carrier. They have great plans, good customer service, and they’re wonderful to deal with. Their 5G coverage is hard to beat in cities and large towns. But at home in the country, dropping calls are the norm instead of the exception, so I had to leave. ☹️

Run, don't walk from T-Mobile. They're hands down the Absolute Worst cellphone company ever. Customer service has no idea what they're doing and does not know how to communicate between themselves and actual stores. The fraud that is committed by this company is epic, especially after they literally tell you everything is taken care of. Even on a closed account where you can provide anything and everything including down to your blood type, if you don't have their account pin number they make you go to a local branch. Worst experience and I will never recommend this company to anyone, ever.

I've been with T mobile for over 10 yrs. It bothers me that this company has no problem taking your monies or anything like I call 'cause I needed to change a payment date just to about a 2 day difference. T mobile will not allow this type of service for emergency purposes. They will flat out tell you no they can't do. This is disturbing to customers that's been with a company for this many years.

Several years ago I terminated Verizon and switched to T-Mobile primarily because Verizon's service quality went into the toilet. T-Mobile brings you onboard with a very competitive price plan and a new phone, in my case the Samsung A12. T-Mobile also offered a Netflix subsidy as well as a few others but Netflix was the only one that was a benefit. Now several years later my A12 is worth nothing on an upgrade trade in and they want to charge me $859.99 for a new Samsung S24. They always boasted that I would speak to someone in the United States whenever I had an issue to discuss and this was always someone located in Maine.

I was misled when I was told that my T mobile bill would not go up when I upgraded my plan when I was one month away from fulfilling my two year agreement. Now I find that my monthly plan is now 36.00 more a month. Beware of promises they tell you. More often than not it's all lies. I'll be back to Verizon soon.

This issue was resolved. After conversing with an Executive Team Member, via FB Chat, the additional investigation resulted in T-Mobile finding the phone I returned. There apparently was a mix-up with the IMEI numbers that were sent between the insurance company and T-Mobile. I don't completely understand the explanation, but I'm happy T-Mobile acknowledged that I did return the phone and has refunded my money.

I have been with AT&T for over 35 years and was researching Tmobile cell service online. I got a chat pop up from a sales agent Shane. He said he would answer any questions I may have. He told me that upon porting my lines over to T-Mobile I would not only get any phones I wanted for FREE but no activation fees either with Netflix & Appletv+ for free for the lifetime I subscribe to Tmobile. I am a skeptical person and went on to ask him over and over if this was for any phone. He said yes.. sent me pictures of the phones and I told him I was interested in the S24 Ultra from Samsung and my husband wanted the new S24. Again I asked if both of these were under the promo and wanted to make sure I didn't have to pay a penny for either of these phones. Again, Shane said, "Believe me it is 100% Free." I would receive every month on my bill for the cost of the phones because Tmobile would be financing them and NOT me. Well.. that was a LIE.

I chatted with a representative from Florida about getting internet. I asked if I had to have T-Mobile phone. She said no. I told her I only had one phone line and decided to switch phone companies to them also, just so I would have 1 bill for both. She promised me a free phone. Just a low cost one, now and then a new phone every 2 years, I chose Moto G, lifetime free Hulu subscription, $200 dollar gift card, an email of our chat and instructions for 15 minute set up. Price guarantee of $100 never to go up. I fell for it. The first lie was while I was on chat with her she charged me a little over 12. For phone.

I redeemed one-year membership in that they offer on them. They charged my credit card $75 and promised to return the money but they did not. Calling them, they refused to help and sent me to AAA, which could not help either. Sheer liars. Do not trust them - awful service.

I have a Galaxy S24 Ultra. I don't know if it is the phone or the service. I've been having issues with my phone not receiving or sending text, as well as not getting incoming call and I always have 1 bar.

Spoke to supervisor Leti. She stated that I missed the return deadline for a internet modem and I would be charged $230 for a non return fee. However they have the modem and are still charging me for. Backstory, I received a modem for replacement and it didn't work either. Several weeks later they sent a power cord which helped and I kept the original modem. I sent the replacement modem back a week or 2 later and they stated that I would receive a credit to my account for the return fee. Needless to say I'm still being charged for it after being told by 3 different representatives that it would be removed. I will be leaving TMOBILE this week.

I was traveling when my phone died, had it 16 months went into store and was told I needed a new phone, explained my dad was in ICU and really needed my phone during this time. They never tried to offer a refurbished or an offer to help. I feel they told advantage of my situation. I needed them to assist me instead of just making a sale. I thought I had insurance instead of none. I also called customer service after returning home and no better. Disappointed.

Horrible customer service. The problem wasn't solved and he charged me for 2 months. Service for phone that's not even functional due to technical situation that T-Mobile could not correct. They said they will cancel.

I was told I would get a 400 dollar rebate in 8 weeks, I was never told you have to submit it online, I was told I was all set and not to worry about anything and to expect your 400 dollar rebate in 8 weeks, when I called T Mobile to get my rebate they told me I don't have one, so now I don't get my 400 dollar credit 'cause t mobile don't know their job. SCAMMERS IS WHAT THEY ARE.

I joined my daughter's plan and switched to T-Mobile. They assured me that I would have cell service where I worked. Of course I did not to solve the solution. They gave me a gateway which worked then my daughter was being charged $50 a month for that gateway then they sent me a service booster which I was supposed to be able to connect to my employer's private network which they don’t allow us to use. When we called them, they said the only solution would be a mobile hotspot but they wanted to charge me another $20 a month I came from straight talk paying $50 a month and when I switched to T-Mobile I was paying $50 a month so now I have to pay 70. They can solve the issue by crediting me either with the gateway or the mobile hotspot but they just want more money so now I have to take this phone and get it jailbroken to go back to Verizon. So disappointed that they could solve the issue and they choose not to. Now I have all this headache to take care of because their customer service sucks.

I had a problem with T-Mobile from the start. I ended up losing my money and they refused to work with me so they close my account after I told him I was calling to pay off my stuff at the end of the month. Now they are refusing to release my products. I have already gone to news outlets to try and get the story out. If you want included please contact me at **.

Call to talk to customer service to see if they had any good deals, and was told that for old account They don't have good deals. Only for new plan. Changing my plan would increase my account by $200. Bringing my bill to 510.68 not a good deal. T-Mobile Became SPRINT. NO BUENO.

Stores upscale items like screen protectors when you buy phones. Stating that if it is damaged they replace them for free. They charge large amounts for these stating you will never have to buy another one as long as you have that phone. But when you go to get it replaced they tell you you need insurance and it's not getting replaced. The screen protector costs 60.00 so save your money because they won't cover it.

After being with Sprint/T-Mobile for 28 years, I called to get pricing on a new iPhone back in December 2023. They told me about a plan and with me being on senior plan I just asked that the bill not go over a certain amount of which they said they could do. Now 2 months later they seem to have forgotton their original commitment and my bill has increased 20.00. Too bad Sprint honored their customers but I don't feel that way about T-Mobile.

Worse cell service out there, dropped calls, messages that won't send, you get what you pay for. After getting another phone cause the one I originally received wasn't working had same issues. Not the phones but poor service. When I dropped them then they wanted to charge me 300 dollars for the phone. Don't subscribe, you'll be sorry.

About three months ago I closed my T-Mobile account because I’m moving to an area that they do not access. In order to close the account I had to pay ahead $75.12. The lady told me I would get a rebate in a couple of months. The rebate came this week. In fact it came today, February 23. I called and to activate the debit card and they won’t give me a pin for it because my husband passed away. They were glad to take my money under my name and all of a sudden they won’t give me my money back, and I had to speak with six different people and was on the phone for almost 60 minutes. it was terrible customer service and every single person I spoke to kept saying I’m sorry I’m sorry but they weren’t willing to do anything. I know it’s only $75 but it’s the point. They were happy to take the money from me when my name is Sandra, but they won’t give me the money back? What a rip off. I definitely would never go with T-Mobile again ever

I went into T-Mobile because I was having problems with my phone charging. Claudia was so helpful. She quickly jumped in to my rescue. She helped me fix a problem with my phone that I've been having for a week! Go Claudia!!!

On phone with Customer Service for over an hour and she kept changing excuses for why my account was being overcharged taxes & fees for three residences that we have no history and are clueless as to why those addresses are on our account. We have "AutoPay", which means we rarely check the itemizations on the bill (as they hope) and have been paying $14.39 overcharge over the past year. If they do this to a million customers, that $14 million in overcharges, and individuals are powerless to do anything other than subject yourself to such terrible customer service with no resolve. She eventually hung up. after putting me on hold several times. What a waste of time. I suspected that the call is routed outside US. I am going to shop around and go to another Carrier. Simply mindboggling how bad the service.

For many reasons, TMOBILE is the worse company. They don't care about your business. They will charge fees no matter what because according to them they are right and make does fees legal. I choose an international service while I was out of town, they charge me $55.00 dollars. Everything was ok until they bill me for international fees just because.

About a year ago, my kids and myself went in to a local store of T-Mobile. The iPhones had a promotion which gave a $400 credit towards a new phone with a trade-in. We used this promotion for two lines. I had a Samsung Galaxy at the time. The manager told me if I stay with Samsung, I would get a $1000 credit for a new Samsung phone. I had initially wanted to trade to an iPhone, but with being on a fixed income, I decided to take that promotion. I was advised that in order for me to get a "free" phone, I had to choose a phone for less than the $1000, or I had to pay the difference. I chose a phone that was less than $1000 just so I didn't have an extra expense.

The worst customer service. They will lie and do the opposite of what they say. Never call back as promised. Calls going overseas you cannot understand agents and tons of background noise. They do not care about customers.

I received my gateway last night 02/19/2024. Everything was lovely except I could not get into my phone to download the app. I called at 7:38 pm and talked with Duncan, he was very rude to me, no worries Duncan. Today 02/20/21. I spoke with Cat, and! This lady stayed on the phone with me for about 1 hr!! If not more. Am in tears because she helped me with everything that I needed to get down. If I were to say that I love T-mobile it would be because of KATREENA. Thank you God for the lady name CAT! Bless her with a promotion please.. Rhonda

I was sent a promotional text from T-Mobile to receive the Galaxy 24 Ultra "on them" for being a "loyal customer". I called customer service and spoke to a representative who gave me all the information about the promotion and we scheduled a time for him to call me back the next day. He never called me back and when I called to follow up and speak with the representative I was told that a direct message was sent to him to call me but if he did not call me that day to call back the next because the representative I was speaking with that day could not help me since I spoke with the other representative the day before. Once again I did not get a call. I called the next day and asked for a supervisor and kept getting disconnected from the call after being on hold for several minutes.

September 8, 2023 T-Mobile sold me 2 Sync-up kids' watches for my Grandkids in California to be able to call me while I was living in Hawaii. Neither of the 2 watches worked properly from the beginning and after MANY phones calls to customer support, in December 2023 they finally issued warranties for the 2 defective watches. My Daughter in California was sent possession of the 2 new pieces of equipment and today tried to get activation from T-mobile's customer service and AGAIN they are saying the equipment is defective and wants to warranty the 2 watches AGAIN.

I hope at some point this will be good phone service. The store was a joke of an experience, we were there for 5 hours. The store manager set up our account and messed it all up. Offered promotions and discounts that don't exist and 2 months later we are still fighting for what we suppose to get. We switched over from another carrier and we were suppose to get a rebate that paid off all the devices per the store manager. We were told it would take 8 weeks to get the cards. We are now over 2 months and the rebates haven't been submitted. Apparently 1 line isn't eligible because the screen was damaged even though the manager told us he was paying off all 3 lines. The other 2 devices were taken and were to be sent in by the store. One of the devices he took we were told wasn't eligible after the fact and the other one is but still hasn't been submitted.

Horrible. Absolutely inhumane what they did to my mother and I. First of all, all I wanted to do was unlock my mom's old phone so I could replace my work phone that broken. My mom was to be a customer at T-mobile. She had to shut down her account due to financial reasons. I called customer service and asked to unlock her phone and how much it was. The customer service person told me it would be $250.00. I paid her with my mom's credit card and was going to pay her back the next month. She told me it would take 48 hours for the phone to unlock. That time went, I called back because it was not unlocking. They told me it would take 74-78 hours. So I waited. Then it did not unlock.

I rec’d a bill for $108.65 for an account that is now closed! When I called received three different versions! Is for a cell spot router from 2014! We received it but was damaged! Next associate we haven’t received it! Third associate we did the ticket and waiting to receive cell spot! I explained I have no clue what they are talking about! Been with T-Mobile over 20 years and still with them just with a different plan! They didn’t care to help me! We have moved three times and can’t understand why now they are asking for this! At first it was a router you keep now they want back? T mobile is all about money and hurting loyal customers! Horrible customer service!

Against my wish's my wife Edith purchased a iPhone 14 Pro with her carrier T-Mobile,, for me, constant can't call now messages. Can't deliver text right now, calls sound like caller is underwater, interrupted calls, They also advertise Wireless Internet service in my area, But according to neighbors not a single person recommend them. T-Mobile just plain and simple sucks. Can't help but wonder who they paid off to get the JD Powers Award

For some reason when T-Mobile bought out Sprint they put my business account under the Church of Jesus Christ of Latter Day Saints. I cannot log in - I cannot get bills - It has been months and they cannot get this resolved! Customer Service is in India and they are clueless as to how to fix this. Every month to pay my bill I have to call in. My online account shows nothing - no accounts assigned to it any longer. My only option is to close my account and get another carrier. IT is Crazy. Worst Customer Service EVER!!!!

T- mobile is a worst company and they will charge for whatsapp or FaceTime calls. They automatically switch your call as international to avoid the interruption if there is a Wi-Fi issue but it is their responsibility to send an alert to customer if they switch the call or disconnect the call so that customer will be cautious and aware. They will send the bill after the call and mention that it is a valid call… t- mobile sucks and rips customers.

I will never trust T Mobile when it comes to purchasing their wireless service. I am so angry and disappointed. I made an arrangement to pay my bill and it was confirmed by the representative when I spoke with him and I received a text message in regards to the arrangement being accepted. Feeling relieved and believing I had it worked out. Long story short and several failed communications later they turned my service off. I'm very upset and without service. Thank You for nothing.

Avoid T-Mobile at all costs. They made multiple mistakes with my account costing me over $650 and after hours of the most aggravating phone calls imaginable they won’t correct their errors. They charge my card for 5 months after I had canceled my service. Do not get auto pay! They will steal money from you and not repay.

We switched carriers in early 2023 from AT&T to T-Mobile as we needed a cheaper plan and AT&T didn’t really have what we were looking for. After shopping around, we decided that with the First Responders discount, we would be better off. Additionally, we would receive basic Netflix as long as we were a customer, so more money saved. We would also receive a free Android phone and a free iPhone. The store associate who helped us, did not enter the promotion correctly (and he quit in the meantime) and that created billing issues. It was inconvenient for us to correct the issue, but it was resolved and everything was fine.

Pay by credit card costs 5-7 per transaction. Have a free line. They charge $5 per month for not using your bank account information. How can you charge on a free line. Have had them for almost 10 years. Cancel my service. Such a rip off.

I wish I could give 0 stars! I was promised a promotional deal of free phones through T-Mobile but they backed out of it and tried offering a different deal that didn’t have the free phones and I would have had to downgrade my service to get the deal which does not make sense. I DO NOT recommend T-Mobile.

The Tmobile representative over the phone told me she was going to credit my account and send me a replacement phone. She sent me a downgrade phone that was worst than the first phone. Then I was told by tmobile store that I had to pay 500 plus 270 and taxes and installation charged and forced me into a contract to get a upgrade. I turned in the original phone I paid for and they were so rude on the phone and wouldn't hold representative that promised to waive $270 charge accountable. The phone that they sent me kept freezing I could not even use GPS or even dial 911 when I had an emergency. Tmobile is a rip off and they have the worst service in the world.

All I can say is T-Mobile's ads are false advertisement. Their Wi-Fi sucks. No matter where we are we can never seem to get signal. They say they have covered even in rural areas. That's a load of crap because I can be in the middle of the city and get crappy service. After some of the time I have next to no signal yet they claim that they have such great signal everywhere. Anyway I would not recommend T-Mobile. I had better luck with Verizon. Even though they are very expensive at least their Wi-Fi is 10 times better, their coverage is 10 times better. T-Mobile may be cheaper but their Wi-Fi sucks and their coverage sucks.

I had service with AT&T, zero problems well. T-Mobile was offering a free updated phone so I decided to make a switch. I wish I could go back in time. This is a very very very bad mistake. I didn't know that it was possible to have service this bad. I tell no lies... I don't know how to describe getting calls dropped constantly. No service. No service in cities. I live in Central Wisconsin. I literally have no service in mosinee Wisconsin. I have made repeated efforts to fix this problem. It can't be fixed. They tried everything. I would not take the service for free. I wish I could get out of this 2-year contract right now. I am contacting AT&T to let him know how sorry I am that I left and see if they can get me out of this contract. Keeping my fingers crossed...

I had great services from T-mobile when I stopped by a store to get help with internet connections and inquired about home internet. Staff went into action quickly and provided all I needed without me having to wait. They are very knowledgeable. Shout out to Tim from the Tacoma location.

Please READ. DO NOT USE T-MOBILE. DO NOT CHOOSE THIS COMPANY. Horrible service is the WORST cellphone company. I live in NYC. My phone service has been TERRIBLE for months and they could not fix it. Constant wifi disconnects, and POOR SERVICE, numerous calls to tech support. And the answer was “The system just didn’t work in your area. If you want a good service YOU CAN CHOOSE ANOTHER COMPANY”. I have been on the phone with t-mobile every single day And THEY DON'T CARE. They have a terrible CUSTOMER SERVICE.

Misunderstanding was resolved with a representative from their corporate office.

The worst customer service I have ever had. Someone I talked to in November promised me a new phone by trading my phone I have now. They even made time and dates set up to call back in the future. I just happen to be going through a rough patch in my life. So it felt so good for something positive to happen in my life. If it's too good to be true then it is.

I am an OG Sprint customer who was recently transferred to Tmobile. I have not been happy with the switch. I have called customer service a number of times and have received different information when I call. Most recently I had to call after I was persuaded to switch to ATT because my phone bill was going to be $100 less each month and they gave me 4 iPhone 15 pros with trade-in. I talked with Tmobile and asked if my bill would be prorated. They told me that the portion of service I didn't use would be credited to my account. I switched service like 4 days into the billing cycle.

We have been with T-Mobile for over 8 years. We currently have 5 phone lines with them. All lines were available for an upgrade. My phone service has been terrible for months and they could not fix it. I upgraded my phone online to the S24 Ultra and was going to get a $500 credit. I had called in shortly after I placed my order to ask if I could switch the phone I was trading in. That lead into the rep letting us know if we upgraded our service to GO5G Plus, we could get $1,000 for trade ins on all of our phone upgrades with qualifying phones.

Today, 2/9/24, is the third day I have attempted to contact T-Mobile. I returned my Gateway router on 1/22/24, after 5 months of constant wifi disconnects, and poor service, numerous calls to tech support. The system just didn’t work in my area. I continue to have voice service with T-mobile. My new bill does not reflect a fee reduction because I am not using their wifi access, but instead shows a $30.00 fee for INSTALLATION. If I could speak to a rep perhaps we could rectify, as it is I have waited online chat, and phone for two hours total and still no rep. Customer care? No.

I have been with T-Mobile for 18 years and have bought new phones and paid about 300 per month. They will not give me a payment plan change date of 7 days. They will not credit me the 70.00 dollars about because I made an error and forgot to pay them. VERIZON for the same is 167 per month and 3 new iPhone 14s free but I have to keep the 3 years. So in the end I am going to save 170 per month get new phones. Thank you VERIZON!!!! No wonder you have an 89% 1 rating.

I was with Sprint for 20 years, and knew when I first learned of the merger, that I needed to switch carriers. But against my better judgement, I stayed. My phone was stolen, the only way customer service is willing to identify you is by verifying your passcode...I never had one set up, or by "texting a one time verification code"....How you gonna do that when MY PHONE WAS STOLEN. I literally am on an island, there is no T-Mobile store here. Guess what, I was able to file the claim, because that department was able to identify me without a passcode I never set up. But now I have a replacement phone that I can not use because they can't send me a text to verify me. Worst company policy. You have to be able to use multiple methods of customer verification. I HATE T-MOBILE!!!!

For years I was a loyal T-Mobile customer. I needed to put in an insurance claim on damaged cell phone. I had paid monthly for the the insurance. Tmobile let the third party claim service decline my claim. I left T-Mobile and I am now with Xfinity. Tmobile is still sending me bills for service I no longer have. I think they do this to thousands of customers hoping that some people will pay. Stay away from Tmobile, you have been warned.

From the beginning I was lied to regarding sign on perks. Once I signed on, they did not follow through. My service was horrible. I don't receive calls or texts from friends or family and then they blamed it on my phone. All they wanted to do was sell me a new phone. I was lied to so many times, I lost count. DO NOT sign on with them!!!

If it sounds too good to be true, be very careful about authorizing a new phone order. The reps in the Philippines are super courteous, but most of them have very poor training. One rep ensured an $830 credit plus a $200 trade-in for a new iPhone! Feeling uneasy, a week later a US rep said there is no such promo and that two additional lines (which I never authorized) were added, raising my monthly bill from $90 to $315. Returning the new phones and restoring the old phones was a nightmare. It took hours talking to several tech reps, and all they ever did was apologize.

I called needing a 5 day extension and I was refused any kind of help. This guy said he couldn’t help, that there was nothing he could do and then later slipped up saying he needed verification which he didn’t try to get then belittled me by saying my account history is poor and he could not help with fees I would receive for the disconnection. Needless to say I will be canceling this account ASAP.

I returned two Series 9 Apple Watches on 9/27/2023, two days after purchase and it took three months, for the T-Mobile store to verify the return. Now that it is verified, T-Mobile management claims that it is too late to return the money to either my credit card or send me a refund in the form of a check. The District Manager, whom I have never spoken to indicated thru the store manager that the he can refund my money directly to my bank and need my bank routing and account number to return my money. It has been a week since I was told that they could do it this way and I have been waiting for the manager to call me to complete the transaction. I feel like I have been robbed by T-Mobile and have no recourse.

Switched from Verizon after 20 years for what looked like a better deal on new phones. Cellular service coverage was adequate, after 2 years switching back to verizon, that's when nightmare starts. Porting 3 lines should have been simple having all necessary information. For unexplained reason 1 line remains locked [phones all paid off ]. I've spent minimum of 6 hrs, numerous calls repeating same info to customer service reps who are difficult to understand but courteously have misinformed me of status, each time told to wait 1st time 0-72hrs.

Do not choose this company. Horrible service. They pawn off insurance on an outside the US country. T-Mobile pretends they are not responsible for Assurant insurance. They bill me for it every month though switching phone carriers asap.

TLDR: Customer support helped me figure out what the unusual charges were on behalf of my disabled brother. I am the caregiver of my adult brother who has a T-mobile phone. I manage his bank account for him, and I noticed that the charges went up. I had questions about the charges, as my brother told me that there was a late charge and the bill went up and the company would no longer accept automatic withdrawal. After confirming with my bank, I called T-mobile customer support.

I received a defective phone. Told I was outside of the time to return after I upgraded for my business. Now being charged at $200.00 for a phone that never worked properly. If I didn’t agree to payment plan no guarantee I would have phone. Robbery!

I switched to T-Mobile from my old wireless carrier two days ago because they claimed their 55+ plan would save me money as well as have additional benefits. Since I've made the change, I've repeatedly been on the phone with them dealing with account issues probably seven times. The woman I spoke with to set up the service, Crystal, assured me I would be paying $50.00 a month - everything included - for my service as well as receive Apple TV and Netflix, among other benefits.

I have been with T-Mobile for 8 months. When I first got my phones I was told we were getting 2 lines and 3rd line free with free Netflix for 150 a month. Our bill is 204 every month then they go and downgrade Netflix to where now there are ads and you can't watch certain movies anymore because they are locked. For 204 dollars a month why are you giving us a downgraded Netflix. Why couldn't it have stayed the way it was? All the money this company makes and they can't even keep their stuff straight. They go and make it cheaper for them and crappy for the customers.

I had an insurance claim where my son‘s phone was completely totaled trying to take a picture on the expressway and his phone got smashed. I explained that to the lady I was speaking to for the insurance claim and she said oh I have to mail in the parts and I told her there are no parts to mail in and there’s no way to get them. She said, "That’s not a problem. You have insurance on your phone. I will go ahead and submit this claim and you will get your new phone tomorrow," and I thought wow this was easy.

This is the first negative review I have ever written (I rarely write any reviews). My daughter, the account holder for myself and grandson, was arrested and incarcerated. Getting authorization to the account (to get a cheaper plan) has been a nightmare although I have been to the store twice, made numerous phone calls (always referring me back to the store or email so and so, which I have done), provided legal proof of POA, submitted their forms, etc. etc. FIVE WEEKS and no progress. ONE DAY to switch billing to my bank account. My experience has been one of very, very poor customer service even by today's standard.