T-Mobile Reviews

SLOW SLOW AND SLOW.... INCONSISTENT. CAN'T EVEN SUPPORT NORMAL STREAMING. This is considered one of the biggest network companies in USA... C'mon for real... Get worth what you promote yourself for. Not even close...

I went to the store in Hermitage on Lebanon rd. I changed service over from AT&T and got new phone and Apple Watch. I was assured the watch had ECG because I have AFib. It did not and when I tried to return it I got lie after lie trying to sell me an upgrade for $200 more or I'd have to pay a hefty restocking. I walked out leaving the watch and T-Mobile customer service 800 number gave me the real prices and no restocking fee. Marcus is the assistant manager and he and the employees are liars and thieves. Do business with them at your own risk.

I am so frustrated and disappointed with T-Mobile. I've reported issues with my service since Sprint and T-Mobile merged. More than 50% of the time, I can't make calls, calls drop or reception is very choppy. On a 5G network, can't make or receive calls. I didn't think it could possibly get worse, but it did. The tower closest to me had gone down in May and it was like pulling teeth to get T-Mobile to inform me. They won't don't anything to fix the issue, however, they were quick to interrupt my service for one month past due.

I don't know why I'm leaving a review because they don't care anyway. Their service was crap so I changed back to my previous carrier. They decided for what ever reason that I was in default. I used to pay 2-3 weeks before my due date. I called and asked for all my lines to be transferred to another carrier. The CSR only transferred 2 out of three now they want me to pay 402.00. They even sent it to collections which didn't even call me. They just placed it right into my credit report. I was in the middle of buying a house and I was screwed by that. Dropped 82 points. TMobile doesn't care about customers. They are bully thugs. Stay away.

T-Mobile's charges a lot, there charges I don't know about come into my account. I think other phone carriers are better. Most of their plans cost close to 100. I never paid that much before, it's like everything has increased significantly.

Absolutely terrible customer service! When we initially signed up, I was told that we were getting a promo price and then we ended up paying more than we're were paying with our previous carrier when they told us that our bill would be less. Also told we were getting a free phone upgrade, just had to pay taxes and fees. My bill went up over $100 a month without anyone being able to give me an answer as to why. Final straw was when I cancelled our service they told me that they would send me a final bill by and that they would not do an automatic withdrawal and they did it anyway. This is only some of the problems we've had. I thought Verizon was bad, but T-Mobile is even worse. I would love a call from consumer affairs!!

Please avoid T-Mobile like it is a toxin or a plague. I made my payment on time via a payment arrangement that we had set up. Although I made my payment on time they still disconnected my service because of a system error on their part. I called customer service to get my services reconnected which were never supposed to be disconnected in the first place. And I was charged an additional fee to get them restored and I was charging another fee because I had to speak with somebody on the phone which was my only option to reconcile the situation. I was never a T-Mobile customer by choice. They bought Sprint and I was a Sprint Customer for 10 years. Their service was complete garbage when I first got switched over. I mean I couldn't use my phone service for months because there was no service at all and I didn't mean just in my area. I meant everywhere they're supposed to have the best 5G they had no G's.

T-Mobile should not be a phone company. Certainly not in the USA. They could be a excellent company in Cuba 20 years ago. Their service never works. They give America a bad name. I hope the FCC can force them to break up instead of buying up more companies. All they do is give Americans mediocre cell service and give us a bad name that we can't even do cell phones right.

I've been with this terrible cellphone carrier for over 10 years. They have 6 different accounts associated with my phone number under Shirley ** name. I don't even know that person. I went from unlimited data to slow down data to no data at all. The employees are very unprofessional as well. No good.

I was a Tmobile customer for a few years everything was fine until I switched to another provider. They said that I owed them money. Within a week it was sent to Collection. I called them to get an itemized statement they refused because I didn't know my pin. They were very rude talking over me and hung up refusing to give me a statement. If I owe this money then show me. I was shocked they were very condescending, just awful customer service.

I had T-Mobile 5G Home Internet for several months before the defective router kept disconnecting and rebooting. I canceled the service and returned the router. Customer service never mentioned anything more was due. 14 days later I was charged the usual month internet fee of $50 and customer service said I had to pay for the complete billing cycle. They wouldn't even give a credit for the unused internet. I considered this a form of theft!

Do not do business with T-Mobile. Their business practices are shrouded behind hidden walls. Once you sign up with T-Mobile, things will automatically become complicated. I've had issues with payments going through, internet dropping several times a day when I have 5 bars of service. I ended my service and they immediately (I got the letter for my balance due to my email on Saturday and by Monday, I was contacted by a creditor for the $37.16. I paid it and then got a letter a week later with a refund MasterCard for the $37.16 that I was pushed for by the creditor. When inspecting the paperwork, the refund MasterCard comes with many fees including a monthly maintenance card fee. So they'll basically set you up for additional fees just to access your refund.

So we switched to T Mobile 6 months ago. We used the store in Morganton N.C. We dealt with one of the managers, gave us a printout of 313 00 for the monthly service for 4 lines and 2 watches. The bill has never been right month after month and customer service gave us a credit. Going back to the Morganton store after months of talking with customer service supervisors the manager there did nothing for us. She was covering for the manager that we deal with. According to the supervisor on the phone they said there is no such plan for that price. This store should be avoided. Don't waste your time or money. They show no empathy for all the time wasted on the phone with service reps and they do not back up the prices that they quote you. Total rip off company.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up.

T MOBILE. WELL.. AFTER 8 MONTHS I STILL HAVEN'T RECEIVED MY FREE PHONE. I SWITCHED over and should've gotten a free phone. The first customer service rep said she'd send be a link telling me how to go about getting the phones. She never sent it. Then various other people yelled at me in the stores saying I had to buy a phone. Now 4 days ago JOSE in customer service told me he was expecting expediting my phone that I would receive a tracking number. Well I've been waiting. I've told everyone. "I'm finally getting my phone"! Well when it didn't come today I knew something was wrong. I called and he lied. He didn't order me a phone. He even said it would be a moto stylus on black. I didn't have the money to buy a phone and I'm using an old network phones that's time is severely up! But yes. When I was with Metro I actually got my free phones. I drive Foster children as one of my jobs. My phone is so old it isn't and can't do its job.

I have been with Tmobile for over 20 years. Every year I purchase a new phone before I'm due for an upgrade because of problems with the phone. Which happened again last month. I went into the store and paid for a new phone is what I was told. I received my first new bill a month later to find out I was paying $20 a month for the new Samsung phone. In the end I will have paid about $400 for a Samsung phone. If I would have been made aware of that I wanna persist the iphone four hundred dollars that they had in the store. No, I'm stuck with another phone that I did want. And I will not be doing service moving forward with mobile ever again. I went into the store to show her. The problems I was already having with the new phone. And the representative was not helpful at all and was rude.

Terrible company. In one word scammers. They will always try to get the most out of you and all is because of commissions. Sales people will promise anything. And won’t care if you are getting affected by their lies. And even after you leave the company they won’t do anything to help you. 10 years with an account of 8 lines not a little appreciation. Only policy's and that's all. Have a balance and won't finance it. Have a phone paid off and won’t unlock it. Just want the full balance paid of or send you to collection. Never go to T-Mobile.

They are the most untrustworthy company going so far. My wife and I had received an iPhone 15 this past year and was offered in a promotion for free! We paid fees and taxes and old phone upfront and there was to be no charges after. We went over and over again with the rep on phone to make sure. That person guarantees us over ad over of no add-on charges. Months down the road I see significant charges which lead to payments for the phone. I went back and forth with them for the past year and they still kept telling me it wasn't part of the deal.

When you go to the store to purchase a new phone it’s good. But you are having an issue with the phone call 611. Then you be on the phone for hours this transferring to this and that problem never being resolved. The insurance they man don’t get me started.

I have made 5 calls over 4 months. I am being billed for 2 phones I returned within 3 days. Keep telling me it will be resolved and nothing happens. Terrible service and being unjustly billed and they refuse to solve the issue.

Well, it's pretty simple.... They LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"... (exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

T-Mobile promotions are full of false promises, they promote that you switch your line to T-Mobile, we will cover for my old phones payments, contracts and will reimbursement. I am still waiting after 9-months and working with customer care. Even at Costco T-Mobile kiosk, they promote $250 Costco cash when you buy a new line with Costco. Still waiting for that as well. It's 9-month and waiting. Total regretting my decision to switch my entire family phone lines to T-Mobile. No promise delivered. I wish I can give them 0 stars for all the time I wasted on these customer service call. Everything I call customer service, they open a new case and send confirmation and then they go to sleep and nothing happens, next time you start from the beginning.

In April 2022, while in Georgia for work, I went to a T-Mobile store to inquire about a wifi hotspot. The representative there told me about a small wifi device they had. I asked if I would be able to try out the device and T-Mobile’s service to see if it would actually work where I was and if it didn’t work, return it. He said yes. I signed up and took the device home. After trying the device and service out for 5 days, I was not able to access the internet using it. So, I returned to the store where the same representative helped me. After returning the device, he told me I would not be charged anything else and my service was canceled.

After encountering an issue where my 1 year old Unlocked S22 Ultra directly from Samsung completely died and they kept trying to send me refurbished phones instead of replacing it with a new phone as they should have, I decided to go directly to T-Mobile as they were my carrier. 4/3/2024 went into T-Mobile to see if they could help me. Just so happened they had a promo on the S24 Ultra that expired that day. They were offering $1000 which included my trade-in and switching from a grandfathered plan to the Go5G Plus. It was advised I would see the credits on my accounts around the 2nd billing cycle.

First of all our Tmobile experience in the lower 48 is fine. For the last couple of years we have been planning a trip through BC, the Yukon and NW Territories then into Alaska. T mobile says "unlimited" data throughout canada. Come to find out we can't use our data we pay for monthly. We have to buy international data that's very expensive after 5 gigs.

I have had the worse service from T-Mobile. They promise so many things to get you to sign up with them, once you are believe me your bill will go up. I am just thankful my contract with them is almost done.

MacKenzie at the Illinois Rd. store is a wonderful employee. She took the time to help me, didn't pressure me to buy what I didn't want, and even helped when I called back later! Give that young lady a raise!

I was a T-Mobile customer for over 20 years. I finally gave up after they promised me a $600 rebate on a new phone if I got a new line. Well, they lied. They made a mistake, and refused to credit me or take the phone back. The manager of the store in Laveen, AZ promised me multiple times to call me back with update, no update. They lied and stole $600 from me.

Worst customer service! They did not inform me of the policy in staying with T-Mobile for 40 days before switching over to a different carrier (their service sucks) and to unlock their phone. Their customer service on the phone as well tell you all this policy and agreements after purchase instead of informing customers in person. Literally on the phone with them all day, about 6 hours going back and forth transferring from one person to another. Do not recommend T-MOBILE. Verizon is pricey but worth it.

If I could give T-Mobile zero stars I would. I got a report on my credit that I owed 700 prior to closing the account which was had in front of a Verizon technician. I was told I did not owe anything and that all I would have to do was get the pin number to swap my number to Verizon. Then obviously come to find out. I supposedly owe this money, and when I called to file a complaint and to have them investigated, I was told that they record all the conversations and that they would look into the matter and open an investigation.

T-Mobile has the worst customer service ever! They don't even want me to sign up for service. I've tried establishing service via their website numerous times. Every time the website returns a random error message. Customer service couldn't help me on the phone, either. I ended up going with Verizon instead.

Terrible customer service. They billed me $55 for a $15 plan and didn't issue a refund. I spent hours explaining the issue, but they opened incorrect tickets and then moved my account to a $25 plan without my consent. I had to call them repeatedly, and no one provided a resolution. Avoid them, as you'll end up frustrated after days of phone calls with no results. Stay away!

I have been a T-Mobile customer for 20 years. Up until this point, I have not had any major issues. But this two-point verification system has flaws. Last Friday, my phone and wallet were stolen. I am single and only have the one phone, and one phone line. I was able to get into my account by using my 6-digit pin, and eventually was able to file a stolen phone claim via Assurant. The first issue I encountered was receiving a phone. It took the rest of my Friday, all the way through Tuesday. This may seem like no big deal, but when you need to check in on family, cancel and order new debit and credit cards, change passwords, etc., it can be a pain, especially when you couple the situation with a stolen driver's license. When I finally received my replacement phone, I realized I needed to go into the store to get my cellular service transferred to my phone.

I am so done with T-Mobile, every time you talk with them they say something completely different. Tired of the lies, you think consumers are stupid a bill such as yours doesn't change from month with sometimes 75 to 100 dollar difference. Been with them 5 year. Service was great, but it's not always about service. Sometimes it's about money and this time I'm not letting you steal my money. See you in court.

Absolutely the worst customer service in the industry. First of all told how great Digits app was. So we set it up. Nothing but problems. Could not get text messages then phone would ring once and go to voice mail. Call customer service was told it's for watches not phone. She was obviously clueless. She then sent me overseas. That was a bigger joke, could not understand half of what they were saying. On the phone for over an hour, nothing. Called back the second day that was worst. Asked to speak to a supervisor, Her.. Were all not able to transfer you at this this were busy. What?? I'm on the phone now, not worried who is calling. This is ridiculous. DON'T USE DIGITS IT DOES NOT WORK, KIND OF LIKE THEIR CUSTOMER SERVICE.

Coner and Laten helped me out when I needed a new phone case and screen protector and had great customers' service and helped me find what I needed. They were so nice and funny and had a lot of items in stock.

T Mobile opened a store in Lake Mohegan NY. It is unreachable by PHONE. This is a PHONE Store. Visited in person to return a Signal Booster. Following the instructions sent to me by TMobile. After waiting 45 minutes to see the one agent, he was totally clueless and sent me to a Parcel Post office. I have many more questions for the T Mobile personnel, but I will never return to that store and I am in process of changing Carriers now. Stay away from T Mobile in Lake Mohegan NY.

I have been trying to get the credit on my account refunded to me for the last 4 months after switching providers, have yet to receive it. This company is the worst. Would highly advise anyone to never use T-Mobile. I'm not uploading anything to be "verified" so you can forget that. I have integrity and don't need to be "labeled" a verified buyer. Ridiculous.

Worst service I’ve ever experienced. T-Mobile is trash!! I will be switching carriers as soon as I can. Everywhere I go my signal is bad. I knew once they said T-Mobile bought Metro. The signal was gonna be bad. Just go out of business already.

I have been a TMobile customer for 9 years with 6 active lines. Three weeks ago, I spoke to their customer support team. My calls have all been recorded and I only hope their CEO takes time to listen to my calls so he can hear the lies his team has told me. On my first call, his team offered the "package" that included a no-cost upgrade from the i11 to the i14. Only after we received the new phone, we found out it came with a new line and couldn't use our existing number. During my call, the agent never mentioned the new phone required the new line. When I followed up with them, I was passed around from agent to manager back to agent over 3 hours and on hold with No attempt to right the situation and hold their team accountable to their bait & switch sales tactics.

I find that my experience at T-Mobile in person has been pleasant, although I would suggest the employees have more thorough training with regard to public presence. I feel communication would be an essential training module.

The customer service was above Harris, they need to trust customers with long-standing counts with them. Love T-Mobile. They need to show me more more love amen. I’ve been with T-Mobile for over 15 years, one thing about it. You were a good service and bad service with T-Mobile but hopefully they will be consistent. Always have good people a lot of time and company policies folks for showing the love that that Customer needs in order to maintain services with T-Mobile.

If I could give negative reviews I would. It took me over a month to port my number over. I owned my account and they kept saying I wasn’t the owner even with the bill and my ID. Never have I had a more lackluster experience with a company. I switched to Verizon and my experience has been 10x better.

Awful awful company! They’re money hungry and do not care for their customers. Employees don’t even know what they’re doing a majority of the time and it’s very frustrating to the customer. Never again! Verizon just gained a customer.

I personally wouldn't resurrect Hitler and suggest T-Mobile to him. They stole $1400 from my parents and trying to steal $800 from me, their representatives have their heads too deep in their ** you'd have to sell them an excavator to get them out. I personally rather get a Walmart pay as you go than deal with T-Mobile ever again.

Bait & switch operation. Run. I asked for one service and was told a billing amount with FREE add-ons, well add-ons are not free. Got a new salesperson that doesn't know her product. Wish companies would take time to teach their salesforce, how do they expect to grow if they screw up accounts. I won't refer them.

It's crazy that the technical support of T-Mobile don't know what they doing, I have had so many issues with this people that I just don't have the patience to write 'em all here. Just trust me they have no training at all, don't know anything about the technology they suppose to know. You will see when you deal with them.

Worst experience possible. They give you false promises and lie directly to your face. They stole $74 from me and gave me nothing but 8 hours of phone headaches for 6 months. I would never recommend this company for anything. Take my advice. Find somewhere else to go. T-Mobile customer service is a joke. Also they too if you can understand them will give you false hope and false promises. They provide a contract of debt. Do not sign that contract. You will regret it in the end.

T-mobile billing department as been annoying, dishonest, incompetent and harassing us! Their employee created an error and a mix up between our personal and business accounts that resulted in a long time problem with T-mobile billing. AT some point we got sick of dealing with them so we closed the account and paid off the total amount due based on what they told us at the time. A month later, they send us a bill of $7.00 for late payment when we just asked them about the total amount and we paid that at the same phone call!!! This is harassment, incompetence, and customer abuse not customer service!

I was with T-Mobile for over 3 years. Worst company I've ever dealt with. Low signal strength, then they sent me a booster that didn't make it much better. When I finally left them they took their time allowing me to port my numbers to a new carrier. Then they sent me a bill for the booster that I tried to return twice. I had to visit their store 4 times to get the mess straightened out and called customer support 3 times. NOW they gave me to a collection agency after they told me it was all fixed because nobody ever logged the booster in as a return at their facility. NOBODY in Customer Service is in the USA!!!!

I'm very upset and disappointed with this insurance. After been a customer over 7 years for Tmobile and this insurance how is possible after my phone been damage and I placed a new claim and all processed good... The phone never arrived. They have the nerve to tell me that since the phone wasn't active they couldn't process the claim...

I am writing this review as a customer for 22 years. I was very satisfied with T Mobile until last month when I needed a new phone. Called 3x’s. No deals for me. The last call all they could give me was $50 off I phone 14. I was never late on my bill and this is what I was offered after 22 years. Not happy but I am now with Verizon.

I have been with T-Mobile for 7 years. Before T-Mobile I was with Sprint for at least 11 years. I left Sprint because of the poor service and very poor customer service and went with T-Mobile, then less than 6 years later T-Mobile merged with Sprint and the problem started all over again. I had no issues with T-Mobile customer service until the merge, I had no other choice but to leave T-Mobile last week June 2nd 2024. I'm not leaving these comments to bash anyone but truth is truth the customer service is by far the worst NOW! I am in my 60s and I paid off my phone and was going to do an upgrade which I was denied and never been denied before.

I've been with this company since I got divorced and my kids became teenagers needing phones so now it twas $50. A month unlimited for 3 lines. Somehow for the last 3 years it's been $300s. I'm tired of this.

T-Mobile seriously...You charge me $80 because your phone died on May 1st after 9pm... I went to YOUR store when it opened on May 2nd and they wanted to charge me almost 3x as much for the phone I got from Spectrum!!! My phone died on May 1st. I spoke to a Supervisor who stated I would not have been charged had I ported new phone on May 1st..Do according to their terms I am responsible for the billing period. I have perfect credit which is the only reason I paid the bill. Needless to say..I am not happy. T-Mobile will NEVER get my business again..BTW..Between Sprint and them I was a customer for 23 years!! T-Mobile customers please share this with others...Beware....

After my horrendous ordeal with MetroPCS, I switched my lines to T-Mobile, and I couldn’t be happier and beyond to take care of the customer and make it super easy to deal with them when there are issues that aren’t even their fault. I would definitely recommend them to anybody looking for a great phone company. Plus they have so many perks, the insurance for the phones, there are definitely more bang for your buck!

Do NOT, I repeat DO NOT get service from them! Terrible customer service. DO NOT attempt prepaid from their website or app either. It will take your money before even making sure the phone works. I reached out 20 Mins after trying to get a refund because it wouldn’t work and they literally gave me the run around and did not want to refund money! Guess I’ll have to dispute this with my bank instead! Worst experience I’ve had in a long time!

I have been with T-Mobile for over 4 years. This last year has been the worst. I spend an hour a month on the phone with them to get them to fix the same billing issues over and over. I need my phone replaced and it is insured. They make mistake that cause me another hour drive to and from their store because they sent me home with my old phone when they shouldn't have. So they said drive back or get charged $500. I gave them $300 to paid off my phone and wanted to transfer it to another company. They took my money and then told it won't be released for around 48 hours. So I have two days That I can't do business because they don't want to push a button. I'm about 30 hours and still no release. I called many times. Talked with supervisors and they told me they would fix it and the next month I would be billed wrong again the next month.

A fact, I returned my modem to my local store in Kihei, Hawaii. The sales person that took my modem and cancelled my account put the date one week ahead in terms of billing, something that I did not see or expect. Upon receiving my current bill and a 1 hr conversation with T-Mobile, I am told that I'm a liar and must dispute the facts of returning my modem in person to receive the proper credits. Beware of this company. No one claims to have the power to help on something very simple. I am going to pay off my phone and find another provider after having 3 lines them them. Very disappointing.

This company is a scam. They offered me free phones and then they charged me for them. They conducted an investigation to see if what I said was true and when they confirmed that what I said was true in the call where they told me that they were giving the phones on behalf of T-Mobile, they told me that I still had to pay for them at full price.. They made me pay for 2 months due to the "supposed investigation" and I did it so as not to damage my credit.

I have a phone that has a carrier lock with T-Mobile. I switch providers to save money so I ask them to unlock my phone. All they did was give me promise that it would be unlock. But it never happened. It’s been a 1 month. Going on 2.

This is the worse company! The best mobile service to have at home but if you go outside you will need a real mobile's company! It doesn't work at Poinciana, Davenport, Winter Garden, Disney parks, I-drive area and 192 area!!!

Be very careful as a senior dealing with T-Mobile. I have been with them for 21yrs but loyalty does mean a thing. I had my one phone for over 10 years it was slowing down so the customer service person told me, "You'll just be paying 4 dollars extra if you keep the old line and your new phone" which sound like a deal. But it always a catch to it. My old plan was only 45.00 but now I pay 69.00 plus the 4.00 extra for the line. It's a shame when you're a senior and they trick you into something knowing you're on a set income. Beware and if they try and talk you into more than one line, don't go for it, you will pay dearly!!!

Within two weeks of changing my number from my last bill got turned into a debt collector. After I changed over to another company they sold my number to spam callers. They are not a very good company and their customer service is really bad.

Now first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated 6/5/24 at the Knollwood location in St Louis Park Mn. I came in for help with my claim on one of the seven devices that I have insured. Now being old school I'm not the best with tech. I need help with a claim that was stuck in limbo due to computer error totally understandable. Mind you I am frustrated keeping composed. But this young man didn't hold the skill set to be in customer service.

Has to be the worst customer service and cellphone company anyone could ever use. You won’t receive the help you need, your bill is more than what they tell you, and do not upgrade through a representative. You won’t get told what you're paying for.

T-Mobile decided to move the positions of the antenna on the tower so for the last 3 months it has impacted my service where I have no server and zero connectivity for streaming. They can't assure me that they can move the frequencies back and it is that it is. When you call customer service and get tech support they just make you refresh plug and unplug and still doesn't change the outcome. I ask for reimbursement for the last 3 months of non-service and they say only customer service can help, but customer service says on the tech dept gives discounts and changes to your bill.

I had 15 dollar plan. I went online in got the 25 dollar plan. It only supposed to take out 10 plus tax. They took out 27.00 and I called in. They told me the only way My money back was to cancel my service. They can put it on my account. Because of their system mess up have to pay for it.

T-Mobile gave me the worst experience today. My payment is past due as I was hit with unforeseen cancer and disability hasn’t kicked in. After being a loyal customer for several years T-Mobile showed no courtesy of good faith to help push the arrangement date out or credit one bill. They absolutely helped with nothing. It is imperative to have lines of communication now more than ever. I have since had three dropped calls that they can’t account for. Verizon wouldn’t do this!

First off they promise things they can’t give. I was told they would pay off my phone to move me to T-Mobile. After they got me to subscribe I was told they couldn’t pay off a couple lines from my current plan. They sent me an iPhone along with SIM cards for three lines. After not being able to fulfill their promise of switching me they backed out. However every time I tried to send the iPhone back to them they couldn’t get me the information I needed. I even called the corporate offices and was blown off. Now I have a credit hit for a cell phone I tried to return. There was only one person that helped try and get things taken care of but he too was blocked by corporate yuppies. I would go back to a house phone that is attached to the wall before I would use T-Mobile service.

I signed up for the T-mobile business plan. We were supposed to get 4 free iphones for staying with T-mobile for 2 years. We were being significantly overcharged well above the agree upon amount. The store agreed the service was setup wrong with the wrong promotion applied. Since it was a business account we had to talk to T-mobile on the phone. The store was not allowed to call in for us for a business account. After 8 months of repeated calls and being told they recognized the issue and would call us back soon to resolve, we were told we needed to go back to the store and our bill would continue without refunding the overcharge. The cell service is terrible indoors and outside Phoenix. It has caused many issues communicating with family. T-mobile intentionally fleeced us and hid it for as long as possible promising it would be taken care of.

I've been a customer for a couple of years, however the service now sucks. Cannot get connection when I want to make a call, which could cost me my life. Cannot get thru to customer service, was on hold for an hour 2 days ago then today for 15 minutes. Still have not spoken to anyone. Considering leaving and going to another provider.

I don't recommend to anyone to join T-Mobile. I paid for a brand new phone upgrade and the company sent me a defective new phone. They exchanged for me for a restored phone without knowing. The restored phone is terrible. I called them and asked for a new phone, because this is what I paid for, but they refused. Real low class company and worst customer service ever. They don't care about you as a customer.

Here is my review on T-Mobile: I called about half hour ago and spoke to agent in regards to pairing devices and she connected me to tech support who I have been on hold for 10 minutes and the agent I spoke to in tech support like to connect me with Apple Support that I don’t have cell phone service with - to fix the pairing devices but T - Mobile is providing a feature to be able to pair devices. Why am I not surprised?

I, along with what I assume are millions of others, have received the $5 increase notice from T-Mobile. I am on their Magenta Military plan, which I've enjoyed. This, however, seems like a slap in the face to us Veterans. I called T-Mobile to voice this viewpoint, and got "circular service," that is, no matter what I said, the representative read/said what was obviously a scripted response, never deviating. T-Mobile has trained them well. For the first time, I am not a happy T-Mobile customer. I stated this, also. It didn't matter. I got the scripted response. Shame on you, T-Mobile! Veterans and first responders should be treated better!

Very expensive, bad customer service and a lot of third world techniques to deal with customers. I do not recommend them. And please make sure you keep proof of every payment you make to them. When I tried to move to a different company, they asked me to pay the balance I had which I did until 6 months later I found that they reported me to the credit bureau for not paying the balance. And of course said that my account was closed and that they can't check that. Real scammers!!

I switched to T-Mobile from AT&T. For some reason, they were not able to send me a one-time PIN, even though my phone and account were active, so I had to go to the store three times to activate other phones on the plan. I was told you just turn on the phone and it will prompt you to set up an eSIM. Nope. I don't know why they can't ask you questions or whatever to verify who you are. They treated me like a criminal who had to prove his innocence before they would provide the service I was paying for. Regret making the change in carriers.

Been trying for two and half months to have T-Mobile unlock my iPhone 11 which was fully paid off. It is a replacement phone that I went the warranty. They sent this replacement phone to an T-Mobile store. Each representative guaranteed that they knew what they were doing. And the phone would be unlock in 7-10 days. It’s been 2 and Half months and phone still locked. After filing a complaint with BBB T-Mobile corporate now say that I switched the phone from the one they sent me to a non-T-Mobile phone in January of this year and that is why they can’t unlock it. This never happened. I had be a customer of T-mobile for over 20 years and always paid for insurance on my phones so why would I switch out my phone without going through insurance.

Current customer of T-Mobile here. I have had issues since day one with this company. We used the campaign for switching from our provider to T-Mobile and was promised the previous company would be paid off. They did not pay them off, instead our credit was hit for over $800 from the previous company which in turn we contacted T-Mobile and was informed that we did not qualify. Which is not what was stated when we switched or we wouldn’t have. Then comes in time to upgrade our phones. We were told that the credit line would decide down payment, if any, was necessary for the new phone. When we picked the phone we were told that we did not have to pay anything but the taxes on that phone. Okay, so we go in to the store and get told that we now have to pay over $400 for a deposit on top of the taxes and the activation fee for the line.

T-Mobile was a good company at one point. Their customer service and quality of their products has most definitely declined. I walked in T-Mobile a year ago, purchase iPhone 12 Pro Max, paid cash. About 4 months later the phone was acting different. I contacted T-Mobile. They said I was out of warranty but they sent me a refurbished phone and took the one I paid for.

I was told my mobile phone bill was going up 50%. I canceled my plan and they still billed me for entire month when fair business would of been to pro-rate my bill. T-mobile will not be option in future.

I am having issues with my phone saying “no SIM card detected”. This is the second time I have had this issue. First time I waited on the phone for a reasonable amount of time and the people I dealt with were pleasant. This time I tried to text with a customer service representative who literally wrote “enter customer's name here” in one of his responses. After an hour and a half, he was still asking for which phone number was having the issue. On another line I waited for almost 2 hours and I am STILL currently on hold. I switched to T Mobile because it was cheaper than Verizon and their customer service and having no service on my phone was proven why it’s cheaper. Dont. Get. T-Mobile.

I recently transferred 4 lines from Verizon to T-Mobile. I have to say, my experience with T-Mobile so far has been fantastic! I've had several reasons to contact T-Mobile customer service during the process (billing, phone reimbursement, etc). Outside of an hour plus waiting for their transfer department, contacting customer service has been very responsive and pleasant. The whole process has been seamless.

(READ BEFORE PURCHASE) This internet has been constantly under 3 mbps and is ALWAYS on 4G despite us paying for 5…. I have checked our availability for it and it says we are in 5G extended Area, and I looked it up and it said it was supposed to be 10-20 GBPS but so far, it has been at a constant 100-500 ping, 0.5 upload speed, and under 1 MBPS download speed. I did another which gave me extremely poor scores. Something else I have done is resetting the device and watching my family's Internet usage. We usually have 5 devices going at a time and it should to halfway decent for that matter but it has been nothing but annoying. Some other examples is not letting me play games, watch shows, and even text which all of those is happening as I speak. DO NOT GET T-MOBILE. IT WILL RUIN YOUR ONLINE EXPERIENCE!!!

I would give them 10 zeros. On the phone 6 hours. Spoke to someone in every damn country but mine. They have the common sense of a goat. I thought Verizon was bad. T Mobile got them beat, they will NEVER have my service!!! I promise if you have high blood pressure leave these folks alone!!!!

Do not go to T-Mobile for cell service. I originally loved T-Mobile and was with them for several years mostly for their great costing plans and customer service but noticed in my last year with the carrier prior to me moving carriers that the cost was going up and customer service was poor. I switched over to ATT and went to get ported over and T-mobile caused myself and the ATT employee issues when trying to port. When according the the ATT employee takes a few minutes took over an hour because I would keep getting bounced around to different employees. Once I got ported over I was advised all was good and provided my updated contact info for any potential issues or need to pay any open bills.

Worse service ever. Customer support doesn’t help. They hang up in your face and don’t even call back. If I can give them no star I would. They merged with sprint and became the worse phone service on earth.

So I have been doing business with T-Mobile for 26 years now. They keep going up on my bill. I get rude Reps in some of the stores when I go pay my bill. I have never been late! I even added Internet to my account. That was a mistake. I cancelled it. My account was billed for something I didn't order. Was told one price got billed for more. I have 2 lines on my account. I'm so ready to leave them! After 26 years you think they would treat me better! It's been issues after issues with T-Mobile.

In 2021, The T-Mobile salesman sold me the Magenta plan and stated my price was locked for life. I received a message on 5/22/2024 stating my plan is increasing $5 per line. Two weeks before my payment is due. I feel this is deceitful to get the customer in the door. It is sad big corporations are so untrustworthy and need to lie. I called customer service and was told there is nothing I can do. She stated rates haven’t been raised in 10 years. It’s a grandfather rate! Why do they tell you the rate will never change and then increase rates? Telling their customers service representatives to sell lies to the consumer is disturbing.

I'd like to give Esmeralda a special Thanks for helping me. Since the beginning you have made my experience very smooth and hassle free. You're the reason I'll be with Tmobile for a very long time. Thanks. Sat

Hi, I went today to the Tmobile store in Culver City on Venice bl and Fwy 10. I lost my phone and I needed to call my bank CSR to connect my bank account to my cashapp account. Their manager refused to allow me to dial 800 bank number. It was an emergency and he said this is a new policy. Inappropriate behavior instead of going the extra mile to help a client during an emergency. I have 2 accounts with them for more than 4 years and I think that this new policy shows the stingy CEOs decisions, like, they don't make enough money with their stock options and millions in salary. They got so cheap that now they are saving pennies for an 800 phone number. If it would be possible I would have given them 0 stars. I will start shopping for another better service provider who doesn't mind to help their clients when in an emergency!!!!

I know that everyone lies now but TMobile has lied to me every single time I've talked to them, they've Cost me thousands by lying to me about my bills. I would never tell anyone to use tmobile. They are crooked as far as I am concerned! I have one phone with them and my bill is $231.00. They told me it would be around $71.00. I am dropping them for good!

To those that were promised a price lock upon getting on T-Mobile. I sincerely hope that you did not upgrade to a better plan. That totally kicks out your price lock as I’m being told. I joined in July 2021. Upgraded on November 2022. Was never told about the price becoming ineffective at that point. Good luck.

Refused to assist in replacing my device when I am a customer on 3 lines for over 20 years. All of which get new phones every year and pay for insurance on all 3 lines. I have lost any respect for this company and I am switching my provider - they will not receive my business moving forward and encourage others to do the same.

I got a price for life plan. Forever what a joke. Now they’re upping the price. They want everyone to pay for their new Internet service and advertisement. I’m sure. But I don’t like liars so I will not be continuing with T-Mobile. They would never offer the Old plans, any perks you just got their crappy service. The service hasn’t been too great, lots of times I have to use Wi-Fi because I can’t get service. A lot of my calls are dropped so the only reason why I stayed was the price that’s no longer attractive to me. If I could give you guys a zero I would.

I recently went to T-Mobile in Lisbon, CT. I needed a new screen protector for my iPhone. I wanted them to take off my old one, clean my screen, and put a new one on. They found one for my XR and did exactly that. They even cleaned my case some when I asked. They also gave good advice on fixing my cracked back screen or getting a new phone. They were very helpful, accommodating, and personable. It was a positive experience and I will be going back!

The representatives are not straightforward with you when it comes to your payments. I cancelled my account back in December when I moved over to Mint Mobile (so much better)!!! The representative I talked to was not transparent in the fact that we was NOT canceling my account but suspending it, despite me asking MULTIPLE times if I was going to billed again and he assured me I was not. Fast forward 4 months and I get a bill in the mail from a debt collector for $170. Turns out the representative said that I DENIED CANCELATION and that I was billed for another 2 months after that call. I paid the $170 because they said there was absolutely nothing they could do. Fast forward again to two months later I receive another bill in the mail for a late fee. I was told TWICE that I would not be billed again and CONTINUE to have to pay bills for this thieving service. DO NOT GET SERVICE FROM TMOBILE.

Been my phone plan for years. Pretty good. Have scam shield and 360 protection. But don't upgrade your device using the T-mobile app, their system is broken and keeps freezing when you upgrade it. Try using the T-mobile website on the desktop/laptop to upgrade device and not on the phone.

If you're thinking of signing up with T-Mobile cell service, you may want to reconsider. The following two examples show they make promises that they have no intention of keeping; in other words, they lie to you to get you to sign on: 1. When T-Mobile's attempt at a streaming TV service went belly-up, they promised to provide a $10/month discount on YoutubeTV with the following commitment: “As long as you remain an active T-Mobile postpaid subscriber on an eligible plan, you will be eligible for $10 off our qualifying streaming service.” Did they keep this promise? NO! Shortly thereafter they reneged on this commitment when they decided their pocketbook was more important than their word.

T-Mobile they do not honor their contracts. We've been going through problems and called them several times and they said they would change it and make it correct. I'll contract says which we have in our hands 107 a month. They charges us 157 a month and then when we call them they said, "Oh we going to correct it" and they never do it. I wish I never came to T-Mobile and we've been with them over 2 years and we trusted them. Please be careful. We told them we didn't want insurance and we didn't want their internet for TV and the guy put it on anyway.

If I could, I leave you zero stars for deception, they offer you a test drive of the internet service for 15 days free to try it, you must put your bank information in case you stay with the service they can make the debits. I cancelled it before 15 days and anyway they charge you the monthly fee because according to them they return it to you in a gift card after 30 days. Total deception.

I wish it can be less stars. They promised me many discounts to get 2 new phone. 1 of these will be a new line. Total of 6 lines and 2 routers. After 4 calls at 2+ hours each, the "promotion" I was promised does not exist. On each call it was confirmed that they listened to the recorded call and confirmed that I was promised credits and allow x-days for it to come to your account. These days past and no credit. Call back and they have no record of this discussion on the call. The rep that promised is being reprimanded... How does that help me???

I've been on the magnetic 55 plus 2 lines $70 Including taxes and fees. Price guaranteed not to change. This verbally recorded. I've had the conversations with T-Mobile over the years and they confirm that it's my plan. Received a text yesterday saying T-Mobile's going to raise my price. I called T-Mobile yesterday and they confirmed I do have a price guaranteed plan, but they are raising prices anyway, even though they know my contract is verbally and in writing that my price is Guaranteed not to change. The employees were shocked themselves. This is corporate greed, it should not be legal. Contracts Are legally binding, there Is no out for mobile in my contract. They raised the price of my plan and many others. I would like Antitrust investigation into T-Mobile doing this. These contracts are guaranteed prices with the promise of not increasing prices verbally and in writing. I insist that my price not be increased.

I have been a loyal T-Mobile Business Customer around 10 plus years with multiple lines. My Samsung phone bought through T-Mobile started having issues with not charging when connected with a charging cord starting intermittently around Month 10. Called T-Mobile & Samsung slightly after month 12, they said it was out of warranty hence needed to get repaired on my own. So took it to a Samsung Certified Repair Vendor "Best Buy" and they replaced the Charging Port. Well after few months samething started happening. Since the problem was intermittent it would not work for a 1 to 2 days and I would have to use the wireless charger (Much Slower Charging Speeds) then it would start charging through the cord.

I'm disturb with how I've been treated. I'm trying to port my number over with you guys to find out someone opened 7 accounts in my name. That should have been a red flag to you guys. How something like this happens please explain.

T mobile is the worst! Drops calls if you can actually get the call to go through! Wish I could do a review with minus stars! NO WAY. CAN'T WAIT UNTIL MY CONTRACT IS UP! Verizon 100 percent. Counting the days!

Love how they advertise price lock guaranteed and so on to get you in the door and then hit you with charges once you switch. Had one on Netflix even though says on them and now 2 dollars per line being added to my bill starting next month. Can you say false advertising...

I have had T-Mobile for 2 years under the price lock guarantee and today, May 22nd, I received notification that my rates are increasing effective in 8 days. Are they serious? Isn't there a law regarding price increases and how much advance notice they have to give customers? So much for their credibility. The customer support staff tried to talk circles around me when I read them the company price lock guarantee page from the T-Mobile website. I would never recommend T-Mobile to anyone and encourage all who can to switch to another carrier who will keep their promises. They are liars and have lost all credibility.

Horrible customer service!!! I could write a book on how terrible they are but I’ll just leave this on star review here instead and make my way on over to another phone carrier. Their retailers and representatives will tell you two different things. This company as a whole doesn’t know up from down. I won’t be surprised if they go out of business soon.

I have had T-Mobile for 2 1/2 years. Was told we had the “price lock guarantee“. So much for that - I received an email today that our price lock plan is unlocked now as the bill is going up $5 per line. So much for big corporate promises. Should’ve known it was too good to be true. I feel lied to. And they rake in billions. I just read what they’ve been making. I called, and they can’t do better on the price even with one of my phones being a talk and text only. LIARS.

I was told I was Grandfathered in on the price they charge me for 55 years and older for 2 phones. Now I'm told less than 2 weeks before they are raising my price on each phone. In the last year I've called them numerous times about problems with my service. I've had to go outside for them to hear me on my phone where I live in Kirkland. I've lived in the area for 40 years and never had these kinds of problems. Don't be fooled by the deals they say they will give you for terrible service. I even had one of their techies suggest I get WIFI so my service will work. T-Mobile is now offering WIFI in the area. They've seriously gone downhill.

I got home internet. Was told I could cancel at any time within 30 days and get my money back if not satisfied. I returned the modem before time. It’s been almost a year now and I still haven’t received my money back. I called and called and was told my refund would be sent in 2 payments on gift cards. Never received anything except credit on an account that I no longer had. Would not use this company if it was the only one in the world.

Two years ago, I signed up for T-mobile service with Price Lock guarantee on both phone and watch. Now they are raising prices. T-mobile just proved they are liars. I would not trust anything they say or advertise.

Well, well, well. This company is declining very quickly. I had my phone shut off for paying my bill, horrendous customer support, fraud, etc. They will try to rip you off like they did me. Stay away from this company.

I am not having a good experience with T-Mobile service. I have three devices on one plan and it drops the call on a 6 acre track of land. My phone service is spotty. Internet moves slowly and freezes up. This Nord phone they sold me sucks. Constant screen lockups and thousands and thousands of screenshots from trying to shut the phone off. And to top it off this morning I wake up to service has been suspended because I didn't secure a payment plan with them. But I paid $100 toward my account 2 days prior. Now they're tacking on an extra $97. Due to having to shut the phone down and restart it. Like OMG I hope they didn't break a fingernail doing it.

They took it upon themselves to put insurance on my items when I told them I didn't want it. Needless to say I switched carriers. They are terrible. They wouldn't let me pay a phone off so my wife could get a new one.

Tmobile sucks. I switched to a different cell phone carrier in the middle of the cycle and I was charged the full amount for the month needless to say when I switched they cancelled my Netflix immediately which I already had paid. They told me that they don’t prorate your bill.

Is the worst company I deal with in my whole entire life. I will not recommend to no one. They charge for a phone case that I didn’t purchase - I let it go and pay it. They charge me for a line that I’m not using. I called 4 times and won’t closed it. They said they will refund me but never did. I tried to transfer my one of family phone. I paid and won’t transfer. I call for 4 times and every time someone tells me something different. At the end they block it to be transfer and they said it takes 48 hours to transfer. It sound like nobody I talk to care.

It’s with great sadness that I have to write this review. I hope others will learn from my bad experiences and stay away from T-MOBILE! I was with them for over 20 yrs and cancelled because my family add me to their plan. I bought my 8 year old phone from Apple website NOT T MOBILE. Paid all my billed and T MOBILE sent me to collection’s agent for $364.92 stating that I owe them cellSpot. I have contacted multiple agencies such as NY Attorney General and none could help. Hope everyone read this will learn from my BAD experience.

Got two iphones on discount with a 2 year contract. They pushed their 5G service. Dishonest information from day 1. Took weeks to get our second phone. Service is 1 bar and we rarely get 2 bars. Had to add a booster IN OUR HOME to get service. Called them multiple times to straighten out the over-charges - they didn't give the discounts at first. Called multiple times to get more than 1 bar. It's been 23 months of hell. Calls drop. Voices waffle. People can't understand us. People just hang up on us. HORRIBLE.

T- Mobile has become a very poor cell service provider and nasty customer experience. It’s a bait and switch company that does not provide what you pay. I am paying for unlimited data, talk and text. They get their payment on time monthly. As soon as my data reaches 50 GB, they started to cut or reduce services and speed. This is very deceptive and poor business practices. What you sign up for is not what you get and when you call to get a rep, you have to go through hoops and jumps and the reps are nasty. Let the buyer beware.

They advertise $100 for 4 lines. Charge me $204. Will not give me a copy of my bill. Tell me I have to access on my App which has not worked for over 2 years. At least 8 calls to T-Mobile and problem has not been resolved.

I’m loving everything about T-Mobile except for the fact that when I pay my bill, they are sending me messages and emails about paying my next bill three days after they’ve collected their money. This is unorthodox and they should stop doing this. I’m not sure who thought this was a great idea, but the very first month I was ready to disconnect my service Based on this.

This is the worst cell company. So bad I ever hasn't because of the increasing the price and service very bad. I don't recommend this company for no one and my family or friends. Never again. I regret very much.

One of the worst companies to have ever existed. If there is any hope in this world that these clowns will be out of business soon. They charge a fee no matter how you pay your bill. So that $35.00 internet turns into a $100 bill every month. I have to call and be belittled and still be charged 80-90 whatever they want to charge.

I tried to switch to prepaid and it had been a nightmare. They were supposed to send a sim card which I never received for whatever reason. They sent me a phone number and confirmation number. I called to cancel because I never received my sim card. They couldn't find account, keep saying, "Let me check." So frustrating. Still no refund. Never will I use Tmobile again.

Terrible service. They accidentally canceled my service without warning, and their only solution was for me to call a customer care #. Like??? You have to turn my phone on for me to do that. They said, "Ok, call this # to get your phone turned on." Would if I could!

They lie. That's all they do. Nothing works. This company is a disaster. Lied on price, misdirected. All they do is apologize from the person before. They have no solutions to really issues. Go anywhere else.

I have been a T-Mobile customer for 20 years. Always have done a decent job of customers service. However., the last year has been another story. They never get facts on the issues and you have to talk to 3tp 6 different personally and the seem not to care. Just frustrating! Also. Their alliance with ASSURANT insurance is horrible.

I thought Verizon was bad! T-Mobile is even worse, from my point of view. After paying for my cellular phone service faithfully (never late because I always paid by "auto-pay"!) for 2 yrs...T-Mobile canceled and locked my account (no access, not even from saved emails), after I switched to Spectrum. Then - I received a letter fro one of their Corporate addresses, threatening to send my "canceled/closed" account to COLLECTION, if I did not pay T-Mobile an additional $45.55 for 3 days of service into the next billing cycle!

I have had terrible mobile service and customer service for over a year. They have been lying to me about tower maintenance and repairs. They refused to unlock my phone so I can go to professional, reliable company. Consumer beware. This company is the worst. Calls dropping constantly and problem making calls non sstol from resident in Venice. Stay away from nightmare of a company. They have been promising the tower would be updates and repaired for over a year. Biggest mistake leaving AT&T after 20 years to save a little money. Their free Netflix and Apple is a joke. Non stop commercials.

T-mobile is THE WORST mobile service company around. I quit them in April to go back to Spectrum and they were still charging me for Ipad services, would not consider a one and last time courtesy leniency. The customer service is substandard, and no matter what promotion they are offering, you'll wind up being taxed even after you complete your plan commitment.

I originally had Sprint and was with them since 2012. They were bought out by T Mobile 2 or 3 years ago. Things remained pretty much the same until I needed a new phone. They want me to pay for a Pixel 8 phone they told me would be free on past calls based on what I saw on the app. I traded my old phone. They told me I can't get it back.

T-Mobile is the worst ever. They shame customers. They're arrogant, demeaning, entitled and could care less once they sell their product. They call their customers liars, after they make promises they don't keep, they won't listen to recorded calls. The reps lie for sales and keep no notes. Good luck canceling service, you'll be paying a fortune for months and spend hours on the phone with no success. They are con artist, only out to take as much of your $ as possible and lie lie lie. Worst ever. T-Mobile you suck.

Returned my old phone as agreed. Any condition was the promise and I would receive a certain credit. After I was locked in and received the new phone they changed the agreement and now want to charge me $25 a month more for 24 months. Not good folks, very shady.

T-Mobile should start by being truthful about coverage areas before a customer signs up. They told me my area is covered by their internet service and phone service but the internet is horribly slow (about 3 mbps - they advertised 40 mbps) and the cell coverage is very spotty and both are heavily affected by the weather. I consider the sales folks to be deceitful in their advertising practices. In my case, they did fulfill their service and coverage promises.

Would give negative stars if I could. I was a Tmobile customer since having a pager service to them. They have 0 loyalty for their customers. Even after I switched they wouldn't unlock my phone till balance due was paid even though I always paid on time with their money grabs, and fees, and lies. Worst company I have ever dealt with I wish I would have never given them a dime.

Don't join T-Mobile, they are liars and unreliable. I was told my trade in would 100% qualify for a free iphone and it did not, although it took me 4 times and many hours on the phone for someone to tell me this. Not only did I lose $1000 but a phone that worked perfectly fine, because they won't send it back. They are awful and just give you the runaround. I have been a customer there for many, many years.

I am very upset with T-Mobile with all the lies I am being told. I used the promotion to switch to 5G internet because the lady told me I would get a $300.00 gift card for switching. That never happened and when I call in to ask questions about it I have gotten 3 different answers now. This last lady now tells me I only had 30 days to redeem it. I told her I have spoken to many different agents and she is the first one to tell me that. So then I asked about my $60.00 refund for getting AAA from one of their Tuesdays deals. Now she tells me I would have to have AAA reimburse me since I paid them already. AAA tells me that T-Mobile was supposed to take it off my bill from T-Mobile.

I would give negative 10 stars if I could. I have been a loyal customer for over 11 years and had my bank account hacked, called them in advance of my scheduled payment and asked for a week extension while my bank sorts it out. They are not willing to help at all. I will be switching to a new service when my bank account is fixed. They are liars and loyalty means nothing to them. Go with a different company, they are horrible and have no compassion whatsoever.

I live about a mile from Canada in Michigan and keep getting international roaming charges. I have tried everything to correct it. I have not made any calls or received call from Canada. If you are close to a border check your bill. On hold for about the 5th time in 1 year trying to fix it. I wonder if there is a class action suit about this?

I would never recommend TMobile to anyone. They are overpriced unreliable and unreasonable when these problems are brought to their attention. The home internet that we pay for the top speeds are anything but videos often buffer. Video games are completely unplayable and that’s just the internet side of things. I also have their cell service which is pretty much the same story. Unreliable. Incredibly expensive and consistent problems. Do not waste your money. More of a headache than anything.

I had Sprint service before it was taken over by T-Mobile. My phone calling stopped working and I’ve been paying for protection for years. For a month I went back and forth with T-Mobile and they were not able to solve my problem or even give me a new phone. They are refused to pay me back for the years I paid protection as they had such an issue with trying to get me a replacement phone. I had enough after a month of the back and forth and switched to Verizon and got a new phone. I am now satisfied. T Mobile folks were so incompetent it blows my mind! They couldn’t even help me out to get me to stay being one of their customers!

We live in a rural subdivision that did not have good Internet service by cable. We tried the T-Mobile 5G cellular Internet service, and it worked well for about 2 months then it degraded to poor. Technical support was unhelpful and ineffective. I was directed to do the same rebooting process each call with no success. I work from home, so I needed fast, reliable Internet. I invested hundreds of dollars in a cellular signal booster and that improved the signal from 1-2 bars to 4-5 bars but the service was still poor. Later a local (not virtual) technician took the time to help me determine that signal strength was not the only factor. There was some interference between the local cell towers and us. We were getting a strong but corrupted signal. Then, the recommendation to find another provider!

I was incredibly disappointed with the service I received. It was a awful experience getting my husband a replacement phone and they had no care that he was leaving without a working phone while waiting for a replacement phone when they had one right there that they declined to set him up on. Absolutely absurd! I will not be renewing my contract.

Customer service is horrible, including manager supervisor, oh and fraud department. Never dealt with such horrible service. Everyone I have spoken tell me something different except, "Ya nothing we can do."

This company sucks. Don’t even feel like explaining why as most probably have the same issues. I’m going back to prepaid when I pay my phone off. It is ridiculous how their payment system is setup. If I have my account setup to draft the amount out of my account, and T-Mobile doesn’t do that, they’ll suspend your line and make you pay the total balance for the line being suspended even though everything has been drafted out of your account for a year. Why the issue now? This is a business line and I’m highly disappointed. Makes me hate this world. I could do without all of the extra stress. Prepaid it is, on my life.

Awful service of untrust staff. They don't seemed to be competent or knowledgeable. The products, service and personal treatment are as mediocre as the lowest. Regret I ever use them. Hope no one else get tricked to their failures.

I believe you made a mistake for partnering with Metro PCS for the reason on April 20, 2024 I purchased two new phones, paid 260, they sold me 4g when I wanted 5g. They even charge me dishonest. No refund.

They told us we qualified for a free phone but we are paying for it. Went into the store to see what was going on and bottom line was they made a mistake but sorry you have to pay for the phone. Even customer support said the same thing. So buyer beware. They can lie to anyone that they are getting a free phone. NOT. They refuse to make it right.

I requested prepaid Internet service with a first month free then popped up as one week free and when I received the modem I had to pay 50 for a 40:plan. Honestly I assumed the week would be added to the account once the first payment posted. Well I ordered the modem on the 28. Received and started the modem on 1st/2nd. Paid 30 days. They turned off the modem on the 24th. I don't have a 6 digit code and they are currently charging me for the account. Won't give me the code and won't let me pay the bill. I constantly contact the company because I keep hoping someone will actually do something to help.

I called and talked to a customer service, the customer service was nice but I am new to the company and only been with them for a few months and I was trying to pay my bills for a while and, for some reason my payment plan was canceled and they said it was my fault, but all I did was make payment. I don't understand how the payment plan being canceled was my fault when I was making payments on it, and they did not want to reimburse the disconnection fee on it. Being new you would think they would want to keep my service and help me out, but they said that it is not their fault that the payment plan was canceled even though I was making the payment so they up charged me $50 when I was almost done making the payment plan,

I watched as my local store salesperson tried to take advantage of an elderly person. By convincing him that he needed a Samsung Galaxy watch and that the watch was free. It is not free as one of the is required to maintain active service for a year at that point you have paid for the cost of the watch. Actually more than the wax cost buying it out right. Following this disgusting display of human deception the same exact gentleman during a warranty exchange the following morning refused to hand me my old device back allowing me to retrieve photos causing me to lose over a decade worth of family grandchildren and important photos simply because he was bitter I stopped him from taking advantage of an elderly person.

I Wish there was a -100 ⭐ button...You guys legit screw people over. You have nothing but foreigners on the phone lines taking the wrath of unhappy customers...hope you guys lose every single customer you've ever serviced.

I know I know you're thinking of switching carriers and T-Mobile has a great deal. You're wondering should you try them, after all, there are positive reviews for them as well as the negative reviews. My review is the only one you will ever need. I have tried all the top carriers and I am experienced in electronics, professional level. That being said, tmobile is the worst! You wonder why there are positive reviews posted, it's for 3 reason only!! First, there are a lot of people that simply got lucky and never had an issue, so they have nothing to compare. They live close to a reception tower, shop at same store, don't really go anywhere and don't use the phone a lot. Ask them and they may say tmobile is awesome. Then there are those that have ONLY used tmobile and don't know what the carrier should and shouldn't provide. And 3rd someone else pays for their service so they don't care about the little problems.

Worst provider out there. We had to try because they offered a more affordable plan. It was a lie. Then the service was spotty at best. And when we left, they would not unlock the iPhone SIM card; making it impossible to join another provider. Ended up buying new phones to get service. Nightmare of an ordeal. Never again.

I have been a customer for nine years and have dealt with discrepancies between corporate and stores which have always been handled when talking to a billing representative. My recent experience at the store included blatant mis-truths and misinformation regarding free tablets included in the upgrade and inclusions of services (Netflix). My first communication with corporate appeared to rectify my issues including the ‘free’ tablets which I was assured would be removed. When the next bill was sent, none of the issues were rectified.

Buyer beware. I have only authorized 1 account with this company in excess of 2 years ago. Recently I received a letter from a collection agency. This collection agency sent me a letter in which I immediately contacted T-Mobile customer service and explained the situation. The representative explained that she would handle this issue. Now my credit report and credit has been damaged.

$0.47 final invoice. Overpaid by cc because of your min payment of $1. Falsely claimed unpaid 3 days later before bill was due. Billed $35 fee without explanation. Forwarded to collections days. Denied phone or in-store resolution. Fee falsely claimed to be for fail to pay $0.47. Verified to be a lie by CCard company. Wasting of four hours of my time with your incompetence and arguably fraudulent statements to collections....

I was told I'd have unlimited data. Sure, I have unlimited data but it's throttled to useless after using 50 GB. That's not unlimited to me. I'll be switching my plan shortly. Don't trust anything a store associate saying when they shrug their shoulders and say, "well it may be slowed down kind of." Nah. It's slowed down all the way. Remember using dial up AOL? That worked faster than throttled unlimited data from T-Liars.

I was told my bill would be 185/mo, the actual bill is over $300. They won't stand by what the sales rep that got us started told us. The customer service is garbled scripts that thet just keep repeating and refuse to let you speak with a supervisor to get things fixed. We are canceling service.

I have been with T-Mobile for more than 20 years. Things were okay until last year when I changed my old phone for a new one. During the payment transaction, staff at the Raleigh Hills store told me there are free things I can have referring to the SyncUP Tracker. I wasn't sure what it was but took 2 since they are "free." Well, what they don't tell you is that you will be charged for the GPS signal whether you use it or not. I decided I don't want it and brought back to the store. They said I will be charged stocking fee (should have taken it) and all the communication with T-Mobile about it did not go anywhere; they continued to insist that I have a "good deal" despite my non-interest in the trackers. Now they are sitting in my house reminding me every day that I was "tricked" into getting something that I have no interest in. It is blatantly shameless for T-Mobile to trick your good customers and refusing to take these free items back!!!

I wish I could give zero stars. Save yourself and DO NOT sign up with T-Mobile. They are the worst company to deal with and they do not care about their customers. We decided to change carriers and ported our numbers over to the new carrier. Little did we know that T-Mobile would still charge us for the full month even though we switched carriers after 9 days in the billing cycle. It didn't matter to T-Mobile at all and we were told that if we disputed the full month charge that automatically came out of our checking account, they would send us to collections. So we're screwed. We've never been treated so poorly by a mobile carrier and we've been with all of them. They are thieves.

1220 S Broad Street, Brooksville FL 34601. Avoid this T-Mobile location at all costs. They will scam you with the illusion of a good deal and then when they enter everything you will end up with a bill triple what they quoted. In the end they will throw some credits on the account after admitting the employee screwed up the paperwork. At this point they will tell you, "Sorry, nothing we can do." Go to the T-Mobile store on Spring Hill Drive. Trust me it's worth staying away from these scam artists. The manager understood the error that his employee made but the person who owns the store pretty much said not my problem. Went in to purchase an iPhone for $830 (cash) and to add a $30 line to my account, now my bill is over $300 a month and it should have been $180 due to the scammy misleading information from the employee that totally screwed up the paperwork.

They will promise you in the store a credit and a gift card but will deny it after a month or so and say, "Sorry nothing we can do now. You are in contract and you can't change now." This is the closest to a legit scam.

This is the worst cell phone service I have ever had. Dropped calls on a daily basis, dead spots are frequent and the billing is different every month. The information given when you sign up is inaccurate. No phone is free!!! Keep that in mind if you sign up. 6 hours in the store. AWFUL!!!!

I just recently switched from Verizon to T-Mobile and in the first month have had a terrible experience. When I signed up for T-Mobile I was told my monthly bill would be $140 a month. I specifically asked if that included taxes and fees and was told that it did. I just received my first bill and it is $174. I then reached out to their customer service and was assured my bill would only be $140. A couple weeks go by and my bill online didn’t change so I reached back out and was then told no the previous two people were wrong and my bill would be $174. I spoke with two supervisors/managers and they were extremely rude and unhelpful. The customer service was awful! They also did nothing to rectify this mistake. I should have been charged what I was told when I signed up. I will be cancelling and switching to another company. Very poor business.

The most terrible Internet of this cellular connection. How can unlimited internet be metered. I do not advise anyone to take such a cellular connection. Very expensive monthly fee. You should not choose this type of communication.

We switched to T Mobile about a year ago. Customer service is terrible! Tech people are the worst. Sometimes my wife and I could not even call each other, even though we were on the same plan! Switch to **, you will be much happier!

This is dumb. Not any of my pictures barely even saved. None of my text messages went onto my new phone and it’s dumb. Our Wi-Fi also went out. That is T-Mobile so I don’t recommend coming to this stupid place. They told us we were going to fix it and it took four more days than what they said so they are not consistent and they don’t care about their customers. And also, I want my pictures back so if you see this, I would like you to contact me. Thank you. Bye.

Phones are nice but in reality all carriers sell the same phones so why aren’t the phone bills all the same prices? Anyways I’ve had pretty much most services. I switched to T-Mobile because I was told it was better than most. Not only is my phone bill outrageously expensive ($400) I tried to disconnect 2 phone lines because I can no longer afford it in this economy and they told me if I disconnected those 2 lines then my bill would be higher as if it's not already high enough. Instead of disconnecting my lines they send me 2 extra SIM cards!! 400 bucks to call and text really???? Unfortunately I have to let the service go and find an affordable carrier.

I’ve been a loyal customer for many years, never missed a payment, always on time. I decided to leave T-Mobile because my wife and her family are on Verizon. I left 3 days into the new pay cycle, and they are charging me the whole month when my number is with Verizon. I talked to customer service, and told her about the situation. And they said all phone companies do this. And if I don’t pay it, it goes to collections. I said what about my loyalty, and perfect payment history for many years? What about a happy customer business relationship? What about T-Mobile values? I will never return back to T-Mobile after this. And there could have been a time when I did switch back. But not now.

When I was told T-Mobile would offer the same coverage by the T-Mobile sales staff, I decided I would try it. I’ve regretted leaving At&T ever since. I drop calls in populated areas, have no coverage around Greenbrier & Vilonia, AR which is in my home area. I even drop calls in west Conway. Not only is it inconvenient, it is a safety hazard not to have coverage. And I was led astray by their “deal”. I was told they would pay off my other phone with AT&T. That didn’t happen, when I went back to the store and asked the manager he said he would put a credit on my bill for what I had to pay AR&T for the phone…that didn’t happen. I’ll finish my contract but I’ll sure be glad to drop T-Mobile when I do.

I had T-mobile for over 10 years and had no problems until they went with Sprint. They charged me late fees when I paid on time. The increase my bill for no reason. Then my service started get worse. I went with Att. When I went to paid off my final bill with t mobile I asked if that was final amount. They said yes. Then they sent me a late fee and they would not write it off. T mobile is no good.

OK, so first of all I’m gonna start with when I first got on a T-Mobile plan. I got on a plan with a friend when I went to purchase my phone. They told me I would have a $800 discount t credit towards my account. But in fact, I didn’t get any discount. My phone was about 1100. I paid $1098 for my cell phone. I just paid my cell phone off and I called T-Mobile to get my phone unlocked and T-Mobile had the audacity to tell me that they cannot unlock my phone because I’m on a payment plan may be on a payment plan should not stop you from unlocking my phone that cost me $1000, when I tell you, T-Mobile is the worst I mean the worst phone company ever get. I do not recommend T-Mobile to to anyone. You see T-Mobile run.

I gave T-Mobile a second chance. They still the same crappy company in service and cell phone connection. I couldn't even get service in their own store. Smh. I had to go to store 4 time and call corporate 3 time. Still no avail on problem so I returned cell and they made me drive almost an hour away and pay 100 plus dollars for 4 day use. Smh, their so call free stuff not free. You have to keep your card on file for Netflix, Hulu, Apple TV even after they claim it's on them (T-Mobile). They just say what you want hear not the whole facts. They make you wait for hours after they get their $$$ for a return, and never go to T-Mobile from a Sam's Club store. The salesman told me they have different so call rules return policy smh but all the ones I went to were corporation owned. 0 stars for them. I'd rather go to Jitterbug cell than ever go there again.

Switched to T Mobile a week ago. Purchased a new expensive phone. UPS tried to deliver phone on a Tuesday and Wednesday between 10 am and 1 pm. We are working at this time. Phone was returned. They expect me to take a day off so I can wait for UPS. UPS expect me to pay them so I can choose day/time of delivery. UPS should start working after 6 pm!!! Or let me pick up the phone at the distribution center!!!!

Run. The keep and switch promotion is a scam. Stay where you are. I am in the store, day 4 of coming back and forth. I feel very tricked. The online customer service makes everything worse. The store had me come back and come back. As of this moment, Still unresolved.

I cannot believe a company that delivers severe nightmare scenarios is still in existence. I used their shipping label that they emailed to me to send back a cell spot, then, a month later they sent another shipping label with a different number. They then tried to charge me for the returned item, which I have proof that they received. Their system can only look up the later shipping label, and they cannot find the item, email or any proper information to straighten this out. I’ve literally called and texted an emailed over 30 people for the last three months to straighten this out and nobody can adjust it. Find it, fix it. How can I trust these idiots with cell service???? They are charging me for something I returned, which is theft. Incomprehensible. Science fiction nightmare.

I have been with T-Mobile for over 11 years. I took my Internet box into the store to be traded in for an upgraded model. Ken and a staff member took the internet box and proceeded to attempt to get me set up with a new Internet box. They failed miserably. I was forced to switch to the new box due the fact that my old one was on a business account. They were unable to switch it to my personal account. I was given three internet boxes, and none would work until the last which I finally had to call 611 and receive help setting it up myself.

Very bad and poor customer service provided to me. They charged extra money and then accepted but every month I called for correct the bill and wasted my time above 2 hours and today someone chat with me 2 hours then end the without resolving my issue and deleted the chat.

Used to be good. Many different issues compared to several years back. Now you are just a number. They are now going to raise my price probably but my service is not as good as it was. Search for best company. So sad. I didn't think I would ever wanna leave it. Maybe beg the old CEO back. It's sad. Don't know what we're going to do. Everyone keeps taking. No T-Mobile. We don't understand anymore.

Never get their 5G internet. It sucks. It won't work with a smart home. People back away from T-Mobile. Internet is not worst. It T-Mobile have terrible service terrible customer service. They are not good just being honest.

There are some places that I lose service sadly BUT thankfully it's not everywhere I go. Just certain places sometimes. Other than that the coverage has been amazing, their home wifi could better though. That's my experience so far. I don't really have any complaints as far as their cell service goes except for the 2 or 3 places where I lose service and the home wifi... Everything else has been really good and they are actually reasonably priced which is amazing. I was with Verizon for 12 yrs and they were highway robbery as far as prices went plus their coverage has gotten to be terrible before I switched SO glad I'm not with them anymore. I love Tmobile so far and plan on staying with them for the foreseeable future.... I don't get why people dump on tmobile like they do but I'm liking my experience so far.

The worse company ever. I been with T-Mobile for a while. Called because I seen a charge that was over 1000. Calling international and my phone is blocked for international calling. And line was suspended because for years on my history no activity at all but the supposedly this phone been calling out of Iran and I am United States. My history shows them where I am. It's obviously it's not me but they still think it's my responsibility. My advice to anyone not to do T-Mobile. They will screw you.

T-Mobile was a good company up until they let the wrong people access my account for the wrong reasons. They said my account was hacked which is the furthest thing from the truth. Customer -Tavon

Notice that 90% of all reviews are 1 star and would be zero if possible. Most negative reviews focus on billing continuing after plan termination. Pretty telling and should get attention of TMobile corporate. Buy stock in Cricket and Boost and tell your friends and family to avoid avoid TMobile.

After receiving a transfer pin, they did not unlock my father's phone. The phone is useless because I didn't know to ask them to unlock it. I was told rudely by Jose, a manager, I had to go into the store. I explained my last carrier did it automatically. I told him that is poor customer service and he said, "you're no longer a customer." Perhaps this is why the rating is only 1.3 stars. If my father decides to move to a different carrier at some point, it most certainly will not be T-Mobile. If I could give zero stars, I would.

I purchased a phone in November last month. It started heating up real bad. I don't receive calls. I called T-Mobile and they told me I had to use insurance from one agent. Another said it warranty. I tried to upgrade back to an iPhone. No help there either. Rude customer service. They are the worse.

Tmoblie customer service sucks. I would not recommend them to my worst enemy. They give you the run around on what you want to here then ship your phone and I ended up getting a router instead of a phone that was suppose to be delivered. Took the day out of work because I needed to sign for it then I opened it and was far from a phone. Then trying to talk to someone is even more aggravating. Just keeps putting me on hold and and not getting anything resolved. Stay away from T mobile.

I’ve been with T-Mobile for 12 years. They used to be great but now they are terrible!! Charged me $40 extra on month for over a year for “insurance” on two lines that DID NOT EXIST!!! Only refunded me for 3 months because that’s their “policy”. They also did this to my friend! They leaked my private information like my social. They took my account off autopay without telling me then charged me a $60 restoral fee without even texting me that my bill was due which is what they did FOR YEARS!!! You know why they stoppped???? So people would get their lines suspended and they could charge more money!!!! Do NOT sign up with T Mobile!!!

I have been a client of T-Mobile already for 3 years and I do not remember many times when I could get a decent network connection. Luckily, I do not use my phone so much. But I have been to many countries around the world where I could get a good, cheap mobile internet with my phone at remote places. I find it really challenging to use T-Mobile in the U.S., one needs a lot of patience...

T-mobile is the worst phone company I’ve ever had. Their employees are the worst. They lie about promotions just to make commission. Customer service can never honor what they say they will honor. They just give you the runaround and they are expensive for no reason as their service is not even up to par. Their home internet is even worse. It lags if you're using more than two devices on it at a time and when asked to remove service and have it credited they make you pay for what you used even though it wasn’t exceptional service. Would not recommend T-mobile to anyone, not even a homeless man. STAY AWAY FROM THESE CON ARTISTS.

Corporate store Powers & Constitution in Colorado Springs. Young salesman Sian is a very helpful young man and definitely made our experience easy and delightful. I've been a T-Mobile customer since 2005 and I have had some positive experiences and some negative experiences. Believe me Sian made today's experience GREAT!! Sian made a $935.92 sale with myself and my son. Thank you Sian. Keep movin' forward!!

I tried T-Mobile last year and they lied from the beginning. My bill was never what they said it would be.. Then when I called to clear up. Every single one of them changed my plan and bill around. Not only that they keep you on hold forever. From month to month my bill increased everything. This is the absolute worst phone company ever. I've never had an experience like this with any other phone company... Do not use this company. If you do I promise you will be sorry.

I wish I never signed up with T-Mobile. Since I've been with them for 3 years I've had nothing but heartache. These last two weeks have been the worst. I traded in my phone. Got a phone that did not work just to get another phone that doesn't work and they did a replacement warranty and the phone has no data. My main concern is I have to do Zoom calls with my doctors. I do not have a reliable phone to communicate with my doctors and I cannot afford an iPhone or any other expensive phones.. T-Mobile has turned out to be the biggest joke of all. I wish I never ever signed up with T-Mobile.

My experience with T-Mobile has been nothing short of frustrating and disappointing. Despite assurances from Maurice, the diligent sales representative at the T-Mobile store in Fair Oak Mall, my ongoing billing issues remain unresolved and show no signs of improvement. Upon transferring four lines from AT&T to T-Mobile, I was promised lower costs and a seamless transition. However, the reality has been far from that. Not only was I still being charged by AT&T for a line that was supposed to be transferred, but T-Mobile also failed to properly transfer all four lines from AT&T. Instead, they created four new lines on my account, resulting in me being charged for eight lines instead of the intended four.

Horrible Customer Service. Rude and always in a rush, glad we are switching after 14 long years hopefully they will get it together before they run off more people. So if you are in the market for a new phone do NOT use T-Mobile

I signed up for service on January 10, the modem arrived on my doorstep the 16th. They started billing me for my new service on the 10th. I believe the price was adequate for the service provided. There is also to be $150 gift Card after 10 weeks. After you sign up you have to wait a couple of weeks to enter a promo code, I did that and then I also called in and talked with a manager to make sure everything was on the up and up. He assured me everything was correct and legit. 10 weeks later I called in and questioned about the rebate. They said, "You just need to wait."