T-Mobile Reviews

Hi, I went today to the Tmobile store in Culver City on Venice bl and Fwy 10. I lost my phone and I needed to call my bank CSR to connect my bank account to my cashapp account. Their manager refused to allow me to dial 800 bank number. It was an emergency and he said this is a new policy. Inappropriate behavior instead of going the extra mile to help a client during an emergency. I have 2 accounts with them for more than 4 years and I think that this new policy shows the stingy CEOs decisions, like, they don't make enough money with their stock options and millions in salary. They got so cheap that now they are saving pennies for an 800 phone number. If it would be possible I would have given them 0 stars. I will start shopping for another better service provider who doesn't mind to help their clients when in an emergency!!!!

I know that everyone lies now but TMobile has lied to me every single time I've talked to them, they've Cost me thousands by lying to me about my bills. I would never tell anyone to use tmobile. They are crooked as far as I am concerned! I have one phone with them and my bill is $231.00. They told me it would be around $71.00. I am dropping them for good!

To those that were promised a price lock upon getting on T-Mobile. I sincerely hope that you did not upgrade to a better plan. That totally kicks out your price lock as I’m being told. I joined in July 2021. Upgraded on November 2022. Was never told about the price becoming ineffective at that point. Good luck.

Refused to assist in replacing my device when I am a customer on 3 lines for over 20 years. All of which get new phones every year and pay for insurance on all 3 lines. I have lost any respect for this company and I am switching my provider - they will not receive my business moving forward and encourage others to do the same.

I got a price for life plan. Forever what a joke. Now they’re upping the price. They want everyone to pay for their new Internet service and advertisement. I’m sure. But I don’t like liars so I will not be continuing with T-Mobile. They would never offer the Old plans, any perks you just got their crappy service. The service hasn’t been too great, lots of times I have to use Wi-Fi because I can’t get service. A lot of my calls are dropped so the only reason why I stayed was the price that’s no longer attractive to me. If I could give you guys a zero I would.

I recently went to T-Mobile in Lisbon, CT. I needed a new screen protector for my iPhone. I wanted them to take off my old one, clean my screen, and put a new one on. They found one for my XR and did exactly that. They even cleaned my case some when I asked. They also gave good advice on fixing my cracked back screen or getting a new phone. They were very helpful, accommodating, and personable. It was a positive experience and I will be going back!

The representatives are not straightforward with you when it comes to your payments. I cancelled my account back in December when I moved over to Mint Mobile (so much better)!!! The representative I talked to was not transparent in the fact that we was NOT canceling my account but suspending it, despite me asking MULTIPLE times if I was going to billed again and he assured me I was not. Fast forward 4 months and I get a bill in the mail from a debt collector for $170. Turns out the representative said that I DENIED CANCELATION and that I was billed for another 2 months after that call. I paid the $170 because they said there was absolutely nothing they could do. Fast forward again to two months later I receive another bill in the mail for a late fee. I was told TWICE that I would not be billed again and CONTINUE to have to pay bills for this thieving service. DO NOT GET SERVICE FROM TMOBILE.

Been my phone plan for years. Pretty good. Have scam shield and 360 protection. But don't upgrade your device using the T-mobile app, their system is broken and keeps freezing when you upgrade it. Try using the T-mobile website on the desktop/laptop to upgrade device and not on the phone.

If you're thinking of signing up with T-Mobile cell service, you may want to reconsider. The following two examples show they make promises that they have no intention of keeping; in other words, they lie to you to get you to sign on: 1. When T-Mobile's attempt at a streaming TV service went belly-up, they promised to provide a $10/month discount on YoutubeTV with the following commitment: “As long as you remain an active T-Mobile postpaid subscriber on an eligible plan, you will be eligible for $10 off our qualifying streaming service.” Did they keep this promise? NO! Shortly thereafter they reneged on this commitment when they decided their pocketbook was more important than their word.

T-Mobile they do not honor their contracts. We've been going through problems and called them several times and they said they would change it and make it correct. I'll contract says which we have in our hands 107 a month. They charges us 157 a month and then when we call them they said, "Oh we going to correct it" and they never do it. I wish I never came to T-Mobile and we've been with them over 2 years and we trusted them. Please be careful. We told them we didn't want insurance and we didn't want their internet for TV and the guy put it on anyway.

If I could, I leave you zero stars for deception, they offer you a test drive of the internet service for 15 days free to try it, you must put your bank information in case you stay with the service they can make the debits. I cancelled it before 15 days and anyway they charge you the monthly fee because according to them they return it to you in a gift card after 30 days. Total deception.

I wish it can be less stars. They promised me many discounts to get 2 new phone. 1 of these will be a new line. Total of 6 lines and 2 routers. After 4 calls at 2+ hours each, the "promotion" I was promised does not exist. On each call it was confirmed that they listened to the recorded call and confirmed that I was promised credits and allow x-days for it to come to your account. These days past and no credit. Call back and they have no record of this discussion on the call. The rep that promised is being reprimanded... How does that help me???

I've been on the magnetic 55 plus 2 lines $70 Including taxes and fees. Price guaranteed not to change. This verbally recorded. I've had the conversations with T-Mobile over the years and they confirm that it's my plan. Received a text yesterday saying T-Mobile's going to raise my price. I called T-Mobile yesterday and they confirmed I do have a price guaranteed plan, but they are raising prices anyway, even though they know my contract is verbally and in writing that my price is Guaranteed not to change. The employees were shocked themselves. This is corporate greed, it should not be legal. Contracts Are legally binding, there Is no out for mobile in my contract. They raised the price of my plan and many others. I would like Antitrust investigation into T-Mobile doing this. These contracts are guaranteed prices with the promise of not increasing prices verbally and in writing. I insist that my price not be increased.

I have been a loyal T-Mobile Business Customer around 10 plus years with multiple lines. My Samsung phone bought through T-Mobile started having issues with not charging when connected with a charging cord starting intermittently around Month 10. Called T-Mobile & Samsung slightly after month 12, they said it was out of warranty hence needed to get repaired on my own. So took it to a Samsung Certified Repair Vendor "Best Buy" and they replaced the Charging Port. Well after few months samething started happening. Since the problem was intermittent it would not work for a 1 to 2 days and I would have to use the wireless charger (Much Slower Charging Speeds) then it would start charging through the cord.

I'm disturb with how I've been treated. I'm trying to port my number over with you guys to find out someone opened 7 accounts in my name. That should have been a red flag to you guys. How something like this happens please explain.

T mobile is the worst! Drops calls if you can actually get the call to go through! Wish I could do a review with minus stars! NO WAY. CAN'T WAIT UNTIL MY CONTRACT IS UP! Verizon 100 percent. Counting the days!

Love how they advertise price lock guaranteed and so on to get you in the door and then hit you with charges once you switch. Had one on Netflix even though says on them and now 2 dollars per line being added to my bill starting next month. Can you say false advertising...

I have had T-Mobile for 2 years under the price lock guarantee and today, May 22nd, I received notification that my rates are increasing effective in 8 days. Are they serious? Isn't there a law regarding price increases and how much advance notice they have to give customers? So much for their credibility. The customer support staff tried to talk circles around me when I read them the company price lock guarantee page from the T-Mobile website. I would never recommend T-Mobile to anyone and encourage all who can to switch to another carrier who will keep their promises. They are liars and have lost all credibility.

Horrible customer service!!! I could write a book on how terrible they are but I’ll just leave this on star review here instead and make my way on over to another phone carrier. Their retailers and representatives will tell you two different things. This company as a whole doesn’t know up from down. I won’t be surprised if they go out of business soon.

I have had T-Mobile for 2 1/2 years. Was told we had the “price lock guarantee“. So much for that - I received an email today that our price lock plan is unlocked now as the bill is going up $5 per line. So much for big corporate promises. Should’ve known it was too good to be true. I feel lied to. And they rake in billions. I just read what they’ve been making. I called, and they can’t do better on the price even with one of my phones being a talk and text only. LIARS.

I was told I was Grandfathered in on the price they charge me for 55 years and older for 2 phones. Now I'm told less than 2 weeks before they are raising my price on each phone. In the last year I've called them numerous times about problems with my service. I've had to go outside for them to hear me on my phone where I live in Kirkland. I've lived in the area for 40 years and never had these kinds of problems. Don't be fooled by the deals they say they will give you for terrible service. I even had one of their techies suggest I get WIFI so my service will work. T-Mobile is now offering WIFI in the area. They've seriously gone downhill.

I got home internet. Was told I could cancel at any time within 30 days and get my money back if not satisfied. I returned the modem before time. It’s been almost a year now and I still haven’t received my money back. I called and called and was told my refund would be sent in 2 payments on gift cards. Never received anything except credit on an account that I no longer had. Would not use this company if it was the only one in the world.

Two years ago, I signed up for T-mobile service with Price Lock guarantee on both phone and watch. Now they are raising prices. T-mobile just proved they are liars. I would not trust anything they say or advertise.

Well, well, well. This company is declining very quickly. I had my phone shut off for paying my bill, horrendous customer support, fraud, etc. They will try to rip you off like they did me. Stay away from this company.

I am not having a good experience with T-Mobile service. I have three devices on one plan and it drops the call on a 6 acre track of land. My phone service is spotty. Internet moves slowly and freezes up. This Nord phone they sold me sucks. Constant screen lockups and thousands and thousands of screenshots from trying to shut the phone off. And to top it off this morning I wake up to service has been suspended because I didn't secure a payment plan with them. But I paid $100 toward my account 2 days prior. Now they're tacking on an extra $97. Due to having to shut the phone down and restart it. Like OMG I hope they didn't break a fingernail doing it.

They took it upon themselves to put insurance on my items when I told them I didn't want it. Needless to say I switched carriers. They are terrible. They wouldn't let me pay a phone off so my wife could get a new one.

Tmobile sucks. I switched to a different cell phone carrier in the middle of the cycle and I was charged the full amount for the month needless to say when I switched they cancelled my Netflix immediately which I already had paid. They told me that they don’t prorate your bill.

Is the worst company I deal with in my whole entire life. I will not recommend to no one. They charge for a phone case that I didn’t purchase - I let it go and pay it. They charge me for a line that I’m not using. I called 4 times and won’t closed it. They said they will refund me but never did. I tried to transfer my one of family phone. I paid and won’t transfer. I call for 4 times and every time someone tells me something different. At the end they block it to be transfer and they said it takes 48 hours to transfer. It sound like nobody I talk to care.

It’s with great sadness that I have to write this review. I hope others will learn from my bad experiences and stay away from T-MOBILE! I was with them for over 20 yrs and cancelled because my family add me to their plan. I bought my 8 year old phone from Apple website NOT T MOBILE. Paid all my billed and T MOBILE sent me to collection’s agent for $364.92 stating that I owe them cellSpot. I have contacted multiple agencies such as NY Attorney General and none could help. Hope everyone read this will learn from my BAD experience.

Got two iphones on discount with a 2 year contract. They pushed their 5G service. Dishonest information from day 1. Took weeks to get our second phone. Service is 1 bar and we rarely get 2 bars. Had to add a booster IN OUR HOME to get service. Called them multiple times to straighten out the over-charges - they didn't give the discounts at first. Called multiple times to get more than 1 bar. It's been 23 months of hell. Calls drop. Voices waffle. People can't understand us. People just hang up on us. HORRIBLE.

T- Mobile has become a very poor cell service provider and nasty customer experience. It’s a bait and switch company that does not provide what you pay. I am paying for unlimited data, talk and text. They get their payment on time monthly. As soon as my data reaches 50 GB, they started to cut or reduce services and speed. This is very deceptive and poor business practices. What you sign up for is not what you get and when you call to get a rep, you have to go through hoops and jumps and the reps are nasty. Let the buyer beware.

They advertise $100 for 4 lines. Charge me $204. Will not give me a copy of my bill. Tell me I have to access on my App which has not worked for over 2 years. At least 8 calls to T-Mobile and problem has not been resolved.

I’m loving everything about T-Mobile except for the fact that when I pay my bill, they are sending me messages and emails about paying my next bill three days after they’ve collected their money. This is unorthodox and they should stop doing this. I’m not sure who thought this was a great idea, but the very first month I was ready to disconnect my service Based on this.

This is the worst cell company. So bad I ever hasn't because of the increasing the price and service very bad. I don't recommend this company for no one and my family or friends. Never again. I regret very much.

One of the worst companies to have ever existed. If there is any hope in this world that these clowns will be out of business soon. They charge a fee no matter how you pay your bill. So that $35.00 internet turns into a $100 bill every month. I have to call and be belittled and still be charged 80-90 whatever they want to charge.

I tried to switch to prepaid and it had been a nightmare. They were supposed to send a sim card which I never received for whatever reason. They sent me a phone number and confirmation number. I called to cancel because I never received my sim card. They couldn't find account, keep saying, "Let me check." So frustrating. Still no refund. Never will I use Tmobile again.

Terrible service. They accidentally canceled my service without warning, and their only solution was for me to call a customer care #. Like??? You have to turn my phone on for me to do that. They said, "Ok, call this # to get your phone turned on." Would if I could!

They lie. That's all they do. Nothing works. This company is a disaster. Lied on price, misdirected. All they do is apologize from the person before. They have no solutions to really issues. Go anywhere else.

I have been a T-Mobile customer for 20 years. Always have done a decent job of customers service. However., the last year has been another story. They never get facts on the issues and you have to talk to 3tp 6 different personally and the seem not to care. Just frustrating! Also. Their alliance with ASSURANT insurance is horrible.

I thought Verizon was bad! T-Mobile is even worse, from my point of view. After paying for my cellular phone service faithfully (never late because I always paid by "auto-pay"!) for 2 yrs...T-Mobile canceled and locked my account (no access, not even from saved emails), after I switched to Spectrum. Then - I received a letter fro one of their Corporate addresses, threatening to send my "canceled/closed" account to COLLECTION, if I did not pay T-Mobile an additional $45.55 for 3 days of service into the next billing cycle!

I have had terrible mobile service and customer service for over a year. They have been lying to me about tower maintenance and repairs. They refused to unlock my phone so I can go to professional, reliable company. Consumer beware. This company is the worst. Calls dropping constantly and problem making calls non sstol from resident in Venice. Stay away from nightmare of a company. They have been promising the tower would be updates and repaired for over a year. Biggest mistake leaving AT&T after 20 years to save a little money. Their free Netflix and Apple is a joke. Non stop commercials.

T-mobile is THE WORST mobile service company around. I quit them in April to go back to Spectrum and they were still charging me for Ipad services, would not consider a one and last time courtesy leniency. The customer service is substandard, and no matter what promotion they are offering, you'll wind up being taxed even after you complete your plan commitment.

I originally had Sprint and was with them since 2012. They were bought out by T Mobile 2 or 3 years ago. Things remained pretty much the same until I needed a new phone. They want me to pay for a Pixel 8 phone they told me would be free on past calls based on what I saw on the app. I traded my old phone. They told me I can't get it back.

T-Mobile is the worst ever. They shame customers. They're arrogant, demeaning, entitled and could care less once they sell their product. They call their customers liars, after they make promises they don't keep, they won't listen to recorded calls. The reps lie for sales and keep no notes. Good luck canceling service, you'll be paying a fortune for months and spend hours on the phone with no success. They are con artist, only out to take as much of your $ as possible and lie lie lie. Worst ever. T-Mobile you suck.

Returned my old phone as agreed. Any condition was the promise and I would receive a certain credit. After I was locked in and received the new phone they changed the agreement and now want to charge me $25 a month more for 24 months. Not good folks, very shady.

T-Mobile should start by being truthful about coverage areas before a customer signs up. They told me my area is covered by their internet service and phone service but the internet is horribly slow (about 3 mbps - they advertised 40 mbps) and the cell coverage is very spotty and both are heavily affected by the weather. I consider the sales folks to be deceitful in their advertising practices. In my case, they did fulfill their service and coverage promises.

Would give negative stars if I could. I was a Tmobile customer since having a pager service to them. They have 0 loyalty for their customers. Even after I switched they wouldn't unlock my phone till balance due was paid even though I always paid on time with their money grabs, and fees, and lies. Worst company I have ever dealt with I wish I would have never given them a dime.

Don't join T-Mobile, they are liars and unreliable. I was told my trade in would 100% qualify for a free iphone and it did not, although it took me 4 times and many hours on the phone for someone to tell me this. Not only did I lose $1000 but a phone that worked perfectly fine, because they won't send it back. They are awful and just give you the runaround. I have been a customer there for many, many years.

I am very upset with T-Mobile with all the lies I am being told. I used the promotion to switch to 5G internet because the lady told me I would get a $300.00 gift card for switching. That never happened and when I call in to ask questions about it I have gotten 3 different answers now. This last lady now tells me I only had 30 days to redeem it. I told her I have spoken to many different agents and she is the first one to tell me that. So then I asked about my $60.00 refund for getting AAA from one of their Tuesdays deals. Now she tells me I would have to have AAA reimburse me since I paid them already. AAA tells me that T-Mobile was supposed to take it off my bill from T-Mobile.

I would give negative 10 stars if I could. I have been a loyal customer for over 11 years and had my bank account hacked, called them in advance of my scheduled payment and asked for a week extension while my bank sorts it out. They are not willing to help at all. I will be switching to a new service when my bank account is fixed. They are liars and loyalty means nothing to them. Go with a different company, they are horrible and have no compassion whatsoever.

I live about a mile from Canada in Michigan and keep getting international roaming charges. I have tried everything to correct it. I have not made any calls or received call from Canada. If you are close to a border check your bill. On hold for about the 5th time in 1 year trying to fix it. I wonder if there is a class action suit about this?

I would never recommend TMobile to anyone. They are overpriced unreliable and unreasonable when these problems are brought to their attention. The home internet that we pay for the top speeds are anything but videos often buffer. Video games are completely unplayable and that’s just the internet side of things. I also have their cell service which is pretty much the same story. Unreliable. Incredibly expensive and consistent problems. Do not waste your money. More of a headache than anything.

I had Sprint service before it was taken over by T-Mobile. My phone calling stopped working and I’ve been paying for protection for years. For a month I went back and forth with T-Mobile and they were not able to solve my problem or even give me a new phone. They are refused to pay me back for the years I paid protection as they had such an issue with trying to get me a replacement phone. I had enough after a month of the back and forth and switched to Verizon and got a new phone. I am now satisfied. T Mobile folks were so incompetent it blows my mind! They couldn’t even help me out to get me to stay being one of their customers!

We live in a rural subdivision that did not have good Internet service by cable. We tried the T-Mobile 5G cellular Internet service, and it worked well for about 2 months then it degraded to poor. Technical support was unhelpful and ineffective. I was directed to do the same rebooting process each call with no success. I work from home, so I needed fast, reliable Internet. I invested hundreds of dollars in a cellular signal booster and that improved the signal from 1-2 bars to 4-5 bars but the service was still poor. Later a local (not virtual) technician took the time to help me determine that signal strength was not the only factor. There was some interference between the local cell towers and us. We were getting a strong but corrupted signal. Then, the recommendation to find another provider!

I was incredibly disappointed with the service I received. It was a awful experience getting my husband a replacement phone and they had no care that he was leaving without a working phone while waiting for a replacement phone when they had one right there that they declined to set him up on. Absolutely absurd! I will not be renewing my contract.

Customer service is horrible, including manager supervisor, oh and fraud department. Never dealt with such horrible service. Everyone I have spoken tell me something different except, "Ya nothing we can do."

This company sucks. Don’t even feel like explaining why as most probably have the same issues. I’m going back to prepaid when I pay my phone off. It is ridiculous how their payment system is setup. If I have my account setup to draft the amount out of my account, and T-Mobile doesn’t do that, they’ll suspend your line and make you pay the total balance for the line being suspended even though everything has been drafted out of your account for a year. Why the issue now? This is a business line and I’m highly disappointed. Makes me hate this world. I could do without all of the extra stress. Prepaid it is, on my life.

Awful service of untrust staff. They don't seemed to be competent or knowledgeable. The products, service and personal treatment are as mediocre as the lowest. Regret I ever use them. Hope no one else get tricked to their failures.

I believe you made a mistake for partnering with Metro PCS for the reason on April 20, 2024 I purchased two new phones, paid 260, they sold me 4g when I wanted 5g. They even charge me dishonest. No refund.

They told us we qualified for a free phone but we are paying for it. Went into the store to see what was going on and bottom line was they made a mistake but sorry you have to pay for the phone. Even customer support said the same thing. So buyer beware. They can lie to anyone that they are getting a free phone. NOT. They refuse to make it right.

I requested prepaid Internet service with a first month free then popped up as one week free and when I received the modem I had to pay 50 for a 40:plan. Honestly I assumed the week would be added to the account once the first payment posted. Well I ordered the modem on the 28. Received and started the modem on 1st/2nd. Paid 30 days. They turned off the modem on the 24th. I don't have a 6 digit code and they are currently charging me for the account. Won't give me the code and won't let me pay the bill. I constantly contact the company because I keep hoping someone will actually do something to help.

I called and talked to a customer service, the customer service was nice but I am new to the company and only been with them for a few months and I was trying to pay my bills for a while and, for some reason my payment plan was canceled and they said it was my fault, but all I did was make payment. I don't understand how the payment plan being canceled was my fault when I was making payments on it, and they did not want to reimburse the disconnection fee on it. Being new you would think they would want to keep my service and help me out, but they said that it is not their fault that the payment plan was canceled even though I was making the payment so they up charged me $50 when I was almost done making the payment plan,

I watched as my local store salesperson tried to take advantage of an elderly person. By convincing him that he needed a Samsung Galaxy watch and that the watch was free. It is not free as one of the is required to maintain active service for a year at that point you have paid for the cost of the watch. Actually more than the wax cost buying it out right. Following this disgusting display of human deception the same exact gentleman during a warranty exchange the following morning refused to hand me my old device back allowing me to retrieve photos causing me to lose over a decade worth of family grandchildren and important photos simply because he was bitter I stopped him from taking advantage of an elderly person.

I Wish there was a -100 ⭐ button...You guys legit screw people over. You have nothing but foreigners on the phone lines taking the wrath of unhappy customers...hope you guys lose every single customer you've ever serviced.

I know I know you're thinking of switching carriers and T-Mobile has a great deal. You're wondering should you try them, after all, there are positive reviews for them as well as the negative reviews. My review is the only one you will ever need. I have tried all the top carriers and I am experienced in electronics, professional level. That being said, tmobile is the worst! You wonder why there are positive reviews posted, it's for 3 reason only!! First, there are a lot of people that simply got lucky and never had an issue, so they have nothing to compare. They live close to a reception tower, shop at same store, don't really go anywhere and don't use the phone a lot. Ask them and they may say tmobile is awesome. Then there are those that have ONLY used tmobile and don't know what the carrier should and shouldn't provide. And 3rd someone else pays for their service so they don't care about the little problems.

Worst provider out there. We had to try because they offered a more affordable plan. It was a lie. Then the service was spotty at best. And when we left, they would not unlock the iPhone SIM card; making it impossible to join another provider. Ended up buying new phones to get service. Nightmare of an ordeal. Never again.

I have been a customer for nine years and have dealt with discrepancies between corporate and stores which have always been handled when talking to a billing representative. My recent experience at the store included blatant mis-truths and misinformation regarding free tablets included in the upgrade and inclusions of services (Netflix). My first communication with corporate appeared to rectify my issues including the ‘free’ tablets which I was assured would be removed. When the next bill was sent, none of the issues were rectified.

Buyer beware. I have only authorized 1 account with this company in excess of 2 years ago. Recently I received a letter from a collection agency. This collection agency sent me a letter in which I immediately contacted T-Mobile customer service and explained the situation. The representative explained that she would handle this issue. Now my credit report and credit has been damaged.

$0.47 final invoice. Overpaid by cc because of your min payment of $1. Falsely claimed unpaid 3 days later before bill was due. Billed $35 fee without explanation. Forwarded to collections days. Denied phone or in-store resolution. Fee falsely claimed to be for fail to pay $0.47. Verified to be a lie by CCard company. Wasting of four hours of my time with your incompetence and arguably fraudulent statements to collections....

I was told I'd have unlimited data. Sure, I have unlimited data but it's throttled to useless after using 50 GB. That's not unlimited to me. I'll be switching my plan shortly. Don't trust anything a store associate saying when they shrug their shoulders and say, "well it may be slowed down kind of." Nah. It's slowed down all the way. Remember using dial up AOL? That worked faster than throttled unlimited data from T-Liars.

I was told my bill would be 185/mo, the actual bill is over $300. They won't stand by what the sales rep that got us started told us. The customer service is garbled scripts that thet just keep repeating and refuse to let you speak with a supervisor to get things fixed. We are canceling service.

I have been with T-Mobile for more than 20 years. Things were okay until last year when I changed my old phone for a new one. During the payment transaction, staff at the Raleigh Hills store told me there are free things I can have referring to the SyncUP Tracker. I wasn't sure what it was but took 2 since they are "free." Well, what they don't tell you is that you will be charged for the GPS signal whether you use it or not. I decided I don't want it and brought back to the store. They said I will be charged stocking fee (should have taken it) and all the communication with T-Mobile about it did not go anywhere; they continued to insist that I have a "good deal" despite my non-interest in the trackers. Now they are sitting in my house reminding me every day that I was "tricked" into getting something that I have no interest in. It is blatantly shameless for T-Mobile to trick your good customers and refusing to take these free items back!!!

I wish I could give zero stars. Save yourself and DO NOT sign up with T-Mobile. They are the worst company to deal with and they do not care about their customers. We decided to change carriers and ported our numbers over to the new carrier. Little did we know that T-Mobile would still charge us for the full month even though we switched carriers after 9 days in the billing cycle. It didn't matter to T-Mobile at all and we were told that if we disputed the full month charge that automatically came out of our checking account, they would send us to collections. So we're screwed. We've never been treated so poorly by a mobile carrier and we've been with all of them. They are thieves.

1220 S Broad Street, Brooksville FL 34601. Avoid this T-Mobile location at all costs. They will scam you with the illusion of a good deal and then when they enter everything you will end up with a bill triple what they quoted. In the end they will throw some credits on the account after admitting the employee screwed up the paperwork. At this point they will tell you, "Sorry, nothing we can do." Go to the T-Mobile store on Spring Hill Drive. Trust me it's worth staying away from these scam artists. The manager understood the error that his employee made but the person who owns the store pretty much said not my problem. Went in to purchase an iPhone for $830 (cash) and to add a $30 line to my account, now my bill is over $300 a month and it should have been $180 due to the scammy misleading information from the employee that totally screwed up the paperwork.

They will promise you in the store a credit and a gift card but will deny it after a month or so and say, "Sorry nothing we can do now. You are in contract and you can't change now." This is the closest to a legit scam.

This is the worst cell phone service I have ever had. Dropped calls on a daily basis, dead spots are frequent and the billing is different every month. The information given when you sign up is inaccurate. No phone is free!!! Keep that in mind if you sign up. 6 hours in the store. AWFUL!!!!

I just recently switched from Verizon to T-Mobile and in the first month have had a terrible experience. When I signed up for T-Mobile I was told my monthly bill would be $140 a month. I specifically asked if that included taxes and fees and was told that it did. I just received my first bill and it is $174. I then reached out to their customer service and was assured my bill would only be $140. A couple weeks go by and my bill online didn’t change so I reached back out and was then told no the previous two people were wrong and my bill would be $174. I spoke with two supervisors/managers and they were extremely rude and unhelpful. The customer service was awful! They also did nothing to rectify this mistake. I should have been charged what I was told when I signed up. I will be cancelling and switching to another company. Very poor business.

The most terrible Internet of this cellular connection. How can unlimited internet be metered. I do not advise anyone to take such a cellular connection. Very expensive monthly fee. You should not choose this type of communication.

We switched to T Mobile about a year ago. Customer service is terrible! Tech people are the worst. Sometimes my wife and I could not even call each other, even though we were on the same plan! Switch to **, you will be much happier!

This is dumb. Not any of my pictures barely even saved. None of my text messages went onto my new phone and it’s dumb. Our Wi-Fi also went out. That is T-Mobile so I don’t recommend coming to this stupid place. They told us we were going to fix it and it took four more days than what they said so they are not consistent and they don’t care about their customers. And also, I want my pictures back so if you see this, I would like you to contact me. Thank you. Bye.

Phones are nice but in reality all carriers sell the same phones so why aren’t the phone bills all the same prices? Anyways I’ve had pretty much most services. I switched to T-Mobile because I was told it was better than most. Not only is my phone bill outrageously expensive ($400) I tried to disconnect 2 phone lines because I can no longer afford it in this economy and they told me if I disconnected those 2 lines then my bill would be higher as if it's not already high enough. Instead of disconnecting my lines they send me 2 extra SIM cards!! 400 bucks to call and text really???? Unfortunately I have to let the service go and find an affordable carrier.

I’ve been a loyal customer for many years, never missed a payment, always on time. I decided to leave T-Mobile because my wife and her family are on Verizon. I left 3 days into the new pay cycle, and they are charging me the whole month when my number is with Verizon. I talked to customer service, and told her about the situation. And they said all phone companies do this. And if I don’t pay it, it goes to collections. I said what about my loyalty, and perfect payment history for many years? What about a happy customer business relationship? What about T-Mobile values? I will never return back to T-Mobile after this. And there could have been a time when I did switch back. But not now.

When I was told T-Mobile would offer the same coverage by the T-Mobile sales staff, I decided I would try it. I’ve regretted leaving At&T ever since. I drop calls in populated areas, have no coverage around Greenbrier & Vilonia, AR which is in my home area. I even drop calls in west Conway. Not only is it inconvenient, it is a safety hazard not to have coverage. And I was led astray by their “deal”. I was told they would pay off my other phone with AT&T. That didn’t happen, when I went back to the store and asked the manager he said he would put a credit on my bill for what I had to pay AR&T for the phone…that didn’t happen. I’ll finish my contract but I’ll sure be glad to drop T-Mobile when I do.

I had T-mobile for over 10 years and had no problems until they went with Sprint. They charged me late fees when I paid on time. The increase my bill for no reason. Then my service started get worse. I went with Att. When I went to paid off my final bill with t mobile I asked if that was final amount. They said yes. Then they sent me a late fee and they would not write it off. T mobile is no good.

OK, so first of all I’m gonna start with when I first got on a T-Mobile plan. I got on a plan with a friend when I went to purchase my phone. They told me I would have a $800 discount t credit towards my account. But in fact, I didn’t get any discount. My phone was about 1100. I paid $1098 for my cell phone. I just paid my cell phone off and I called T-Mobile to get my phone unlocked and T-Mobile had the audacity to tell me that they cannot unlock my phone because I’m on a payment plan may be on a payment plan should not stop you from unlocking my phone that cost me $1000, when I tell you, T-Mobile is the worst I mean the worst phone company ever get. I do not recommend T-Mobile to to anyone. You see T-Mobile run.

I gave T-Mobile a second chance. They still the same crappy company in service and cell phone connection. I couldn't even get service in their own store. Smh. I had to go to store 4 time and call corporate 3 time. Still no avail on problem so I returned cell and they made me drive almost an hour away and pay 100 plus dollars for 4 day use. Smh, their so call free stuff not free. You have to keep your card on file for Netflix, Hulu, Apple TV even after they claim it's on them (T-Mobile). They just say what you want hear not the whole facts. They make you wait for hours after they get their $$$ for a return, and never go to T-Mobile from a Sam's Club store. The salesman told me they have different so call rules return policy smh but all the ones I went to were corporation owned. 0 stars for them. I'd rather go to Jitterbug cell than ever go there again.

Switched to T Mobile a week ago. Purchased a new expensive phone. UPS tried to deliver phone on a Tuesday and Wednesday between 10 am and 1 pm. We are working at this time. Phone was returned. They expect me to take a day off so I can wait for UPS. UPS expect me to pay them so I can choose day/time of delivery. UPS should start working after 6 pm!!! Or let me pick up the phone at the distribution center!!!!

Run. The keep and switch promotion is a scam. Stay where you are. I am in the store, day 4 of coming back and forth. I feel very tricked. The online customer service makes everything worse. The store had me come back and come back. As of this moment, Still unresolved.

I cannot believe a company that delivers severe nightmare scenarios is still in existence. I used their shipping label that they emailed to me to send back a cell spot, then, a month later they sent another shipping label with a different number. They then tried to charge me for the returned item, which I have proof that they received. Their system can only look up the later shipping label, and they cannot find the item, email or any proper information to straighten this out. I’ve literally called and texted an emailed over 30 people for the last three months to straighten this out and nobody can adjust it. Find it, fix it. How can I trust these idiots with cell service???? They are charging me for something I returned, which is theft. Incomprehensible. Science fiction nightmare.

I have been with T-Mobile for over 11 years. I took my Internet box into the store to be traded in for an upgraded model. Ken and a staff member took the internet box and proceeded to attempt to get me set up with a new Internet box. They failed miserably. I was forced to switch to the new box due the fact that my old one was on a business account. They were unable to switch it to my personal account. I was given three internet boxes, and none would work until the last which I finally had to call 611 and receive help setting it up myself.

Very bad and poor customer service provided to me. They charged extra money and then accepted but every month I called for correct the bill and wasted my time above 2 hours and today someone chat with me 2 hours then end the without resolving my issue and deleted the chat.

Used to be good. Many different issues compared to several years back. Now you are just a number. They are now going to raise my price probably but my service is not as good as it was. Search for best company. So sad. I didn't think I would ever wanna leave it. Maybe beg the old CEO back. It's sad. Don't know what we're going to do. Everyone keeps taking. No T-Mobile. We don't understand anymore.

Never get their 5G internet. It sucks. It won't work with a smart home. People back away from T-Mobile. Internet is not worst. It T-Mobile have terrible service terrible customer service. They are not good just being honest.

There are some places that I lose service sadly BUT thankfully it's not everywhere I go. Just certain places sometimes. Other than that the coverage has been amazing, their home wifi could better though. That's my experience so far. I don't really have any complaints as far as their cell service goes except for the 2 or 3 places where I lose service and the home wifi... Everything else has been really good and they are actually reasonably priced which is amazing. I was with Verizon for 12 yrs and they were highway robbery as far as prices went plus their coverage has gotten to be terrible before I switched SO glad I'm not with them anymore. I love Tmobile so far and plan on staying with them for the foreseeable future.... I don't get why people dump on tmobile like they do but I'm liking my experience so far.

The worse company ever. I been with T-Mobile for a while. Called because I seen a charge that was over 1000. Calling international and my phone is blocked for international calling. And line was suspended because for years on my history no activity at all but the supposedly this phone been calling out of Iran and I am United States. My history shows them where I am. It's obviously it's not me but they still think it's my responsibility. My advice to anyone not to do T-Mobile. They will screw you.

T-Mobile was a good company up until they let the wrong people access my account for the wrong reasons. They said my account was hacked which is the furthest thing from the truth. Customer -Tavon

Notice that 90% of all reviews are 1 star and would be zero if possible. Most negative reviews focus on billing continuing after plan termination. Pretty telling and should get attention of TMobile corporate. Buy stock in Cricket and Boost and tell your friends and family to avoid avoid TMobile.

After receiving a transfer pin, they did not unlock my father's phone. The phone is useless because I didn't know to ask them to unlock it. I was told rudely by Jose, a manager, I had to go into the store. I explained my last carrier did it automatically. I told him that is poor customer service and he said, "you're no longer a customer." Perhaps this is why the rating is only 1.3 stars. If my father decides to move to a different carrier at some point, it most certainly will not be T-Mobile. If I could give zero stars, I would.

I purchased a phone in November last month. It started heating up real bad. I don't receive calls. I called T-Mobile and they told me I had to use insurance from one agent. Another said it warranty. I tried to upgrade back to an iPhone. No help there either. Rude customer service. They are the worse.

Tmoblie customer service sucks. I would not recommend them to my worst enemy. They give you the run around on what you want to here then ship your phone and I ended up getting a router instead of a phone that was suppose to be delivered. Took the day out of work because I needed to sign for it then I opened it and was far from a phone. Then trying to talk to someone is even more aggravating. Just keeps putting me on hold and and not getting anything resolved. Stay away from T mobile.

I’ve been with T-Mobile for 12 years. They used to be great but now they are terrible!! Charged me $40 extra on month for over a year for “insurance” on two lines that DID NOT EXIST!!! Only refunded me for 3 months because that’s their “policy”. They also did this to my friend! They leaked my private information like my social. They took my account off autopay without telling me then charged me a $60 restoral fee without even texting me that my bill was due which is what they did FOR YEARS!!! You know why they stoppped???? So people would get their lines suspended and they could charge more money!!!! Do NOT sign up with T Mobile!!!

I have been a client of T-Mobile already for 3 years and I do not remember many times when I could get a decent network connection. Luckily, I do not use my phone so much. But I have been to many countries around the world where I could get a good, cheap mobile internet with my phone at remote places. I find it really challenging to use T-Mobile in the U.S., one needs a lot of patience...

T-mobile is the worst phone company I’ve ever had. Their employees are the worst. They lie about promotions just to make commission. Customer service can never honor what they say they will honor. They just give you the runaround and they are expensive for no reason as their service is not even up to par. Their home internet is even worse. It lags if you're using more than two devices on it at a time and when asked to remove service and have it credited they make you pay for what you used even though it wasn’t exceptional service. Would not recommend T-mobile to anyone, not even a homeless man. STAY AWAY FROM THESE CON ARTISTS.

Corporate store Powers & Constitution in Colorado Springs. Young salesman Sian is a very helpful young man and definitely made our experience easy and delightful. I've been a T-Mobile customer since 2005 and I have had some positive experiences and some negative experiences. Believe me Sian made today's experience GREAT!! Sian made a $935.92 sale with myself and my son. Thank you Sian. Keep movin' forward!!

I tried T-Mobile last year and they lied from the beginning. My bill was never what they said it would be.. Then when I called to clear up. Every single one of them changed my plan and bill around. Not only that they keep you on hold forever. From month to month my bill increased everything. This is the absolute worst phone company ever. I've never had an experience like this with any other phone company... Do not use this company. If you do I promise you will be sorry.

I wish I never signed up with T-Mobile. Since I've been with them for 3 years I've had nothing but heartache. These last two weeks have been the worst. I traded in my phone. Got a phone that did not work just to get another phone that doesn't work and they did a replacement warranty and the phone has no data. My main concern is I have to do Zoom calls with my doctors. I do not have a reliable phone to communicate with my doctors and I cannot afford an iPhone or any other expensive phones.. T-Mobile has turned out to be the biggest joke of all. I wish I never ever signed up with T-Mobile.

My experience with T-Mobile has been nothing short of frustrating and disappointing. Despite assurances from Maurice, the diligent sales representative at the T-Mobile store in Fair Oak Mall, my ongoing billing issues remain unresolved and show no signs of improvement. Upon transferring four lines from AT&T to T-Mobile, I was promised lower costs and a seamless transition. However, the reality has been far from that. Not only was I still being charged by AT&T for a line that was supposed to be transferred, but T-Mobile also failed to properly transfer all four lines from AT&T. Instead, they created four new lines on my account, resulting in me being charged for eight lines instead of the intended four.

Horrible Customer Service. Rude and always in a rush, glad we are switching after 14 long years hopefully they will get it together before they run off more people. So if you are in the market for a new phone do NOT use T-Mobile

I signed up for service on January 10, the modem arrived on my doorstep the 16th. They started billing me for my new service on the 10th. I believe the price was adequate for the service provided. There is also to be $150 gift Card after 10 weeks. After you sign up you have to wait a couple of weeks to enter a promo code, I did that and then I also called in and talked with a manager to make sure everything was on the up and up. He assured me everything was correct and legit. 10 weeks later I called in and questioned about the rebate. They said, "You just need to wait."

I switched from T Mobile to Verizon and T Mobile charged me the whole amount of the upcoming bill. When I switched from Verizon to T Mobile they prorated my bill, I'm thinking T Mobile would do the same. I called into T Mobile and asked for a refund, I was told it will be refunded 1 to 2 days. 4 days passed I called back asking about my refund and the person said it was denied. If I never called back I wouldn't have known that. Now this person told me to call back a month later and ask for a refund again. I'm so happy I left they do bad business, like if I never call they was just gonna keep my money. The rep told me it's up to me to call in about my refund.

T-mobile is a dishonest and untrustworthy company. On December 26th 2022 - I requested the closure of my T-mobile account and lines and paid in full my remaining balance. However, T-mobile representative failed to close one of my lines and they didn't inform me on this. Instead they transferred the $87 balance to a shady collection company Amsher. I haven't received a single text or email communication about this and now it's April 2024 that I'm learning I had a balance to pay due to T-mobile's lack of obeying my account closure request.

The coverage is fairly ok, but the online chatting with representatives is a task … as they all give different promotions. I saw a promotion on Instagram and called them.. for an upgrade and they said, "You are eligible." But the next time I called to do the upgrade with the promotion they said we cannot do that promotion. They have no backup chat available to see what was offered to the client first. Poor customer service.

Thought I was taking advantage of T-Mobile's s24 on us upgrade promotion but instead they are charging me full price for the phones. I returned the old phones for full credit as per the store and they show receipt of them but they have not given me one penny in credit for the old phones. They also forced me to upgrade my plan in order to take advantage of this wonderful promotion. They keep promising me that they will have it fixed and give me all my overpayment credits back but after months they have not given me one dime back nor have they fixed the monthly bill but have increased it each month. Seems like a giant scam by.

T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie. I thought you folks would be interested in the recent experience I had with T-Mobile. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them.

They called the next day and solved the problem.

If I could give zero stars, I would after the service I just received. I’m appalled and will be taking my services elsewhere after today. You refused any attempts at a resolution. This company is going downhill.

My experience is something I’ll never forget. It started out excellent. I brought my own phone. I wanted to upgrade. That's when my nightmare began. They are a great company. Very good service but as long as you don’t buy anything from them or have to communicate with them you're golden. And you must police your phone bill. Stay on top of all the time. That was not the case until I bought a phone then I was dealing with a different company. Did a 180 overnight. They have no problem with lying to you. Tell you whatever it takes to get you off the phone.

I had an issue with T-Mobile that their Consumer Group Sr Specialist quickly resolved beyond my satisfaction. I will stay with T-Mobile. The connectivity is actually better for me at the main locations I use my phone & I hotspot my phone w my laptop where internet from Cox is not good... Thank you Marcus!

I spent probably 10-15 hours trying to port phone numbers and was told that I had to change my number. I've had several cell phone providers over time, including ATT, Mint, Xfinity, and Spectrum. None have taken me more than 10 minutes to set up. I ultimately canceled the phone lines, which took way too long with erroneous charges on my bill, but kept the Hotspot. The device was way too expensive, rarely worked, and had bad reception.

I had the home internet. The service was good but the process to end the service was very unclear in certain areas. Such as receiving an extra bill for a month of service I did not use and not being able to get clarification from the financial department because of forgetting and ny pin. Constant back and forth between them and the store pointing fingers at each other and no resolution. Wil not use again.

I have been a loyal customer to T-mobile for over 5 years and my experience as of now, I have noticed Tmobile is nothing but a scam. I have had nothing but negative experiences these last few years and have no trust for either their in store customer representatives and on call customer representatives. I have been getting false promotions in which I am paying for stuff I never gave consent and paying more than what I had consented to pay.

RE: Store 20SA. I was recently in Naples, FL and needed to transfer a phone (phone & service) to T-Mobile from At&T- where the AT&T staff were disinterested and would not assist, Aimee spent hours with me to set up a phone and phone line, while allowing me to keep the phone number. Her patience and expert assistance was invaluable during a difficult situation. I will always be grateful for her dedication helping me that day.

Do not trade in your phone with T-mobile! The process is highly flawed. You will be be badgered about their not having received your trade-in; though, we received a confirmation that my trade-in phone was received by t-mobile. Yet, weeks after the fact, t-mobile periodically sends text message and emails saying that the trade-in has not been received. Forget about getting an easy connection to speak to a human being, directly. It is just a circus act with a virtual customer dis-service artificially unintelligent entity.

Horrible service. Would give 0 stars. Got charged for modem after already being taken care of. Being credited back the non return fee of 241.00. Suspended my acct and expects me to pay first. Kiss my **.

I was so impressed with this young man Chris, my husband's phone was loaded with advertisements and malwear, he spend hrs explaining and fixing his phone. My phone was awful so he gave me a better phone at a discount price. Just the best service I've ever had. And Chris is very knowledgeable, knows his stuff, and how to explain to this 70 yr old. Lol. Very, very happy with the service I received. In Idaho Marketplace! Thank you Chris!

Prepaid plan - don't like to assist when you're not paying high dollar for a postpaid plan! Furthermore there is no (at least when I looked) app for prepaid..states "not supported". The kids in the retail stores don't wanna help...Tell you to call the 611 'cause it's prepaid plan and they do not assist! It's really a sad state of affairs as there is such a lack of customer service and they charge a restocking fee if the phone doesn't work right or you changed your mind. I think the lack of training in customer service w/in retail stores lacks exponentially! They just don't care nor do they wanna hear it! Of course it comes down to management in the store...There was one...Only one retailer that had a sharp manager and that was reflected in his employees as well. However "poof". He disappeared from that location. I have been wanting to change my services to their competitor but the plan they offer for prepaid is 4 lines plus for a reasonable price.

In 2022 I switched to T-Mobile's internet. At that time, they were giving you a "free iPad." I didn't look at my bill for a couple months after and I noticed they were charging me a monthly fee for this "free" iPad. I did not inquire about this fee until yesterday. It just kept slipping my mind. When I asked the customer service clerk to cancel the charge her response was, "You have 6 months left on your contract so we can't cancel it now." At the time I switched to their internet I was not told there was a fee much less a contract. This was a sneaky, underhanded way to do business. I have been a customer for 21 years, time to change companies. I will never recommend your company again.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue. Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns. Needless to say that I'll never be a customer again.

I write to appreciate the customer service team at Tmobile for a job well done especially grateful to CELLY, one of the customer service representatives. I am not a Tmobile customer but my children are. I recharged my daughter's line successfully on April 15th and up till April 19th she couldn't gain access, couldn't make or receive calls. I complained to their customer service team and they raised a ticket and started working to resolving the challenge. Though the wait was long but finally on April 20th, I called again and CELLY was the customer service representative who eventually sealed everything up. My daughter's line was successfully activated and she gained access. Thank you Tmobile, especially grateful to CELLY (I hope I got the spelling correctly).

I spoke to several customer service representatives from TMOBILE, after MANY transfers I had NOVEMBER help me supposedly a SUPERVISOR she was very unprofessional, she didn't know what she was talking about nor how to help me, had the nerve to raise her voice at me!. It was a warranty issue that TMOBILE tried to just throw at SAMSUNG, Samsung representative knew their policies, we had a 3 way call (myself, SAMSUNG & T-MOBILE). T-MOBILE were a joke!

I had Sprint before it became T-Mobile. Never had the issues I have with T-Mobile. T-Mobile is the worst service I have ever seen. They don't care about their customers in any way shape or form every day no matter if I'm in the middle of the city or if I'm out in the suburbs. I lose connection and service at least 2 hours a day. I pay for this and they refuse to have it the power on their towers to allow me to have this service I pay for. I live in the same place for the past 35 years. I had Sprint for 20 something years prior. Never did I lose service. I actually had better service than everybody else and all of the companies.

Service was great, prices were great, after a 2 year plan and my wife's phone were paid off. I wanted to upgrade both 6 months after and the store in Kilgore Tx, was run by 20ish year Olds who looked at my account and then without the courtesy to look me in the face they walked away and over their shoulder said "it's gonna be at least $1200 for you to get the S24 Ultra and iphone 15 Pro" with a snarl and look of disdain, so I went directly to AT&T and spent $2,492 and just bought the two phones outright and switched to a $90 more a month Service. Spiteful kids with dead end jobs are all they hire.

Horrendous customer service! I switched to T Mobile in the Fall of 2024 and received the free iPhone promo. My bill was adjusted accordingly for the first few months, then suddenly doubled. They claimed there was an issue with one of the phones we turned in. This was not true. We actually traded in our old phones at a store and they inspected them. After numerous attempts, not a single representative could help. I eventually contacted the CEO by email and I finally got it resolved.

I needed a new phone number as I ended up in someone's list and got spammed 20+ times a day (that got through the spam filter). Had same one for 15 years. Told new number would be free. Once. Okay. Go to local T-Mobile store and tell them I just needed a new number. They tell me that they could upgrade my phone at the same time and it wouldn't cost me any extra. Uh... Are you sure? Yes. Okay. Told them I'm limited on funds and can't afford for my bill to go up. Instead, they completely change my plan to ADD the new number (not replace the old one). My one line plan is now a family plan.

Donny is the greatest tech support agent of all time. He was so very helpful in all of our troubles and patience with my aging father. He is the main reason we have stuck by T Mobile. Please find this man and give him an upgrade.

It could be the best phone company if I didn't raise the prices for no reason every month and I had to keep calling customer service even leaving it in automatic payment. This will be the third consecutive month that this happens. As soon as I finish paying for my phone I will go back to the Mobile boost from where I shouldn't have left!

As far as service I am satisfied. I am writing this review because I just read article how T mobile customer left country told T mobile he is leaving. Was told, "You be ok" and afterwards received 143 000 bill. Believe me, happened to me twice. My bill however was smaller. Both times I called customer service telling them my destination, was told they adding global plan and both times when bill come my global plan was never activated. They will tell you to turn on roaming charges so you never find out till bill comes. They are crooked. They doing it on purpose to take money from you. I complained, I had call recorded and also screenshot of calling them. Nobody listens. I am writing it to give warning to other people. It can happen to you. And nowadays everything is tied to phone numbers. They can do whatever they want and will get away with it unless you hire attorney.

If I could give 0 stars I would. We had a phone fail and we filed an insurance claim. T-Mobile sent us a new phone and I returned the bad one. I received notification and proof from UPS that the phone had been delivered. Unfortunately T-Mobile can’t find the returned phone and are now charging me $887 for the lost phone.

Today I was on the phone with T-Mobile, who highly advise not to consider this company at all. I’ve been on the phone with them for over two hours. Trying to have my phone numbers transferred to Verizon all five people. I spoke to told me the same thing. I need a pin number so they can verify me after they asked me for my name, my social and where I live and my phone number, I explain to them that I do not remember my pin number. Is there any other way they can pull up information on me?

Received excellent customer service from Shelby at the T-Mobile store in Callaway FL. Upgraded my iPhone 12 to a iPhone 15. Shelby was very helpful and knowledgeable. She answered all my questions. She is definitely an excellent employee.

TMobile has horrible customer service. I was promised a promotion after 7 years of never being offered a promotion. I sent my working phone in to them and they in turn sent me a iphone that was "a promotional phone". Then they started charging me $30 a month for the phone. After hours of discussion and never speaking with the same person I am stuck with this expensive phone that I could not afford. I will be leaving TMobile as soon as possible and will never use this service again. Don't switch to TMobile!!!

T-Mobile has not been able to fix many issues. The latest one is my hotspot not working in Canada and Mexico. They switched me to a plan and now want me to pay extra for the hotspot. First they said it was a technical issue and going in circles. Even managers are unable to help.

The representative at T-Mobile Sold me four phones and two internets with Netflix, Apple TV and AAA included for $250 and I got a bill for $360. I called to complain and the manager said they can't honor the price I was given and are not responsible for what their representative told me. I was sick and tired of Verizon robbing me for years and hoping that T-Mobile would be different and it turns out they are just as bad. It is horrendous how these big companies are treating their customers. They are liars and thieves and should be arrested for their business practices.

This service and customer service is horrible. Ever since they bought Sprint I have had nothing but issues with texting. I use my phone for work and nothing has been right since the move. All I get is the run around and one customer service agent tells me one thing from another. I can't wait until I can switch.

T-Mobile has done everything to screw up and confuse their customers into believing they get superior service from a superior company. T-Mobile was crap in the early 2000s. Nothing's changed. 5g means the same as 4g, SLOW. I could rant forever, go back to a landline with a long cord, you'll be better off.

We used Tmobile for last 5 years. When we went to cancel our lines and home internet... it's been a nightmare. We are going in circles with support team. They are telling us we didn't return the home internet. Then when we call them we did return it and then we didn't again. We have been calling every other week for 2 months now. It's there, it's not there, it's there, it's not. Support has been rude to use and can't keep their answers straight.

I have been using T-Mobile for about 4 years now. I went online to look at my account and noticed I have been paying and being charged for a tablet which I do not and never had. I have never authorized this either. I also notice I was being charged for direct text and calls which is something you can use so you don't have to use your real phone number. So I called them and let them know and asked for my money back for those two things I did not authorize and do have and they told me no. Could of offered me credits to my bill and I would of took that but they flat out said no. This is fraudulent and they have been fraudulently charging me for two things I clearly don't have or authorized. Once my kids' phones are paid off I will be switching to someone else.

After being with them for 10-plus years they would not work with me and wanted to raise my bill substantially. Then when I left them they sent me to collections versus charging my card like they did through auto-pay every other month. I called a month before the due date and they added a late charge. I liked this company as Sprint but no way to T-Mobile.

I moved from T-Mobile to another network and my T-Mobile account had money left. They wanted my PIN to answer any questions and they are unable to reset after multiple attempts and every time I call I talk to a new person and the representative makes me do a trip to physical T-Mobile store to verify myself. Unfortunately, people in physical store are unable to pull up details since my account is inactive and this goes in circles and they would not refund my money. I made multiple attempts to have them mail me the check to the address they used to send the bill. I can certainly help me by verifying with all the details they have on file and They should settle the account after account is inactive for a while.

1. The phone I wanted was on display. That's not what they gave me. 2. The phone they did give is a refurbished phone. 3. It has a tendency of turning itself off and on repeatedly. 4. It has a hole in the screen. Check the phones before they set them up. 5. I got the Razr flip and this phone stays hot. The battery only lasts about 6 to 8 hours.

Whatever you do, do not get T-Mobile. I got T-Mobile because of the tantalizing deal They threw in front of me of a new phone with credit from my other phone to pay towards it, a Wi-Fi tower and lots of others for only $100 a month. After getting it I got charged almost $200 my first bill and there were tons of hidden fees. Not to mention the service is terrible. Unless I am sitting in one place, I cannot hold a call. The Wi-Fi is terrible. My phone service is terrible. Constantly buffering. Waste of my money, I will be buying out my contract and switching to a better provider soon. Customer service is of no help. I call, they act like they’re going to be very helpful but nothing ever changes.

I used to have Sprint and was a customer for 17 years. After T-Mobile took over, I have not been able to use my phone for a simple conversation. Calls drop. I have lost business because of this. Don't use them.

Whatever happened to T-Mobile being against hidden contract fees and their "We'll pay your cancelation fees for you..." That was just ten years ago! So how did we get all these hidden fees with Tmobile? Boycott these crooks and while boycotting them, let's get a class-action lawsuit! They take advantage of disabled people like me by not having any accessibility!

T Mobile offers to pay off your phones from another carrier if you sign up with them. We went in to TMobile to verify and they said that is correct. They said Go pay off your phones to free up your numbers and come back to us. That was what we did and T Mobile then sign us up with them but when we asked for the payoff rebate they said they couldn’t do it because we should of submitted the final bill from the former carrier first. That is not what they originally told us. It is unexceptionable and wrong!!!! Now we are out over a thousand dollars.

This is the more bat phone company in the US. I closed my account in the last October 23 and paid all the bills and go to other company in the same day. T-Mobile continues send bill to me and the problem never end. Also they have a big problem in the company within the billing department. I have many letters with different bill at the same time. Is not recommended for any person.

They are scammers. Sold me a Samsung android which I liked. After 6 months the phone did an automatic update which basically took tools away from apps and on top of that the phone no longer works to its full potential. It gets a white screen if I am in any app or online and want to text. The phone also doesn't recognize my scandisk so I'm unable to back up my art work. T-Mobile charges me 108.00 for services they don't provide due to Samsung galaxies updates. The left hand don't know what the right hand is doing. Do yourself a favor. Research. Find another phone and another service provider.

ZERO STARS. I am a business owner and had extreme difficulty closing my account. The people in the store said I needed to call in. When I called T-Mobile, they said I needed to close the account in the store. After several transfers and asking to speak to supervisors, my account was finally closed, but they continued to take money from my account. When I called to get a refund, they sent a gift card...TO MY EMPLOYEE. I called and once again, they told me to go to the store. They would not re-issue the refund because "it was already processed" and they told me to talk to my bank. My bank will obviously not take money into my account that is addressed to my employee. To be clear, my employee never paid a bill toward this account. I paid for all mobile phones and internet on this account.

I made the mistake. I wanted to upgrade. I been with Tmobile 7 years. I change my plan so I can upgrade. I attempted to do it April 10. I was told by the rep I will get it on Friday. Which is perfect I my day off. But then it switch to Monday. No one home. I call to find out why the date change the check yhe call the rep did say Friday. No one know why and said she misinformed. Now I can get the phone they took my money. They won't let me go to a store and get new phone. They won't give me money back. Wow. And they're rude, horrible. I trying to find a new provider now.

I have been with T-Mobile a few years now. Service is spotty in south ga where and surprisingly in north ga too. I go back and forth a lot. I finally upgraded to the iPhone 15. So disappointed. I can’t wait to get this thing paid off so I can get rid of it. I’m gonna switch service completely. The only reason I’ve stayed with them all of this time is my phone bill is always the same. That’s the only good thing. But this 15 is a pos. Called the store to tell them so and the rerun policy is only 2 weeks so I’m stuck with a phone I’m constantly having to turn off and back on to get my apps to work properly… Nothing like having to pay 50$ a month for a crappy phone.

T-mobile has the worst customer service I have ever seen or experienced. It's a tragedy that they get away with tricking people into thinking they're getting a deal but all the charges keep adding up. I paid off my phone. They refuse to unlock it for me. Is this a phone service or a prison?

They have resolved the issue and I have received a virtual gift card. There was a communication issue on how to receive the gift card and the customer representative was not knowledgeable and was the issue. If I have issues I will go to the store 1st next time.

Don’t trust T-Mobile. They will do a bait and switch. I was going to upgrade my phone. It shows that the price on my phone per month would have been $11.24. The original price of the phone is marked.. Get all the way to the end and the price changes. Don’t trust them. When I asked for an explanation, they just kind of ran around in circles and wouldn’t give me a direct answer.

Salesman lied about home internet in my area. Complete waste of time. Don't use this company for anything they are untruthful. Now I gotta do a return for equipment they knew would never work in the first place. Disgusting.

Just had the most disturbing conversation with T Mobile supervisor about a charge I got from a call I made to Venezuela via Whatsapp. Whatsapp for those who don’t know it’s after service that I have been using for several years to stay connected to my family around the world. Lately, there has been some disconnections on the calls but it reconnects automatically. Be aware of these disconnections!!! Whatsapp used the wifi so when it disconnects it gets rerouted to your service provider and the charges began. My bill was over $75 not including taxes etc. it’s clear that phone companies do not like wasup but there are not other affordable services to stay connected with love ones. Not knowing that this drop calls get rerouted to me appears as arm robbery and wanted all my friends to be aware of it.

I've been a T-Mobile customer for 5 years. I did a bill cycle and I was told by the agent I only will have one cycle for April that will be prorated but I get charged twice... so I call tmobile and speak with a supervisor. He tell me it's nothing he could do but it is and your agent lied to me as a customer. I supposed to have a prorated for April and my original bill starts in May. So I tell the supervisor to listen to the call and by me being a customer and my sister use to be a employee there. They supposed to grant what was told to me. The supervisor basically told me I was lying and he'll have to reach out to whomever gave me the wrong information. Tmobile is full of crap and do not value their customers at ALL.

T Mobile has provided great coverage and excellent prices for years. I made the mistake of going to AT&T with a promise of a $70/mo bill, but my bill was $700 instead. I ended that contract immediately. With t mobile My new iphone is about $12/mo for two years, and they were able to avoid start-up fees after my AT&T nightmare. I had several questions recently about my bill and payment method, and t mobile rep Jonathan ** was absolutely awesome. I highly recommend t mobile, however, always check the cell tower coverage for your geographic area, and know exactly how long you have to cancel, since it’s usually a very small window of opportunity w/ phone companies.

Hi, I purchased a plan from T-Mobile because it offered a phone for my son. After I saw that the plan and phone would cost more than another company, I returned the phone and cancelled the plan. T-Mobile continued to charge me even though I had an email that confirmed the cancellation. I called repeatedly and talked to every rep available and they did nothing to help me or stop the continued payments so I closed the account when the amount of my bill reached $582. The charges stopped and I was sent to collection..Hurting my credit score. I wrote letters and emails. I do not owe this amount and they know it. Yet I am continually harassed by the collection companies representing Tmobile. Tmobile keeps changing the collection companies so I have more than one harrassing me on behalf of Tmobile. I am now considering a lawsuit and I am not happy to be forced to get a lawyer to stop being harassed for a bill that I do not owe.

Horrible customer service. Don't able to fix a problem for 3 years, I'm tired of dealing with you, I did give you soooo many hours of my time paying for services I never got. Enough is enough. You don't appreciate my business....I'll take it somewhere else. Shame on you.

T-Mobile is horrible carrier. I was a Sprint customer and when T-Mobile took over I have had worse service, and no support for their stores. They keep telling me they cannot help me unless I give up my grandfathered plan, which should be illegal. They bought my contract from Sprint, they should honor it. Also they automatically opt you into their data selling program, as if they weren't nickel and diming their customers enough, they also profit off our data. Horrible horrible horrible company.

In my opinion, T-Mobile is a really bad company. They started going downhill three years ago and have continued to be a bad customer service company. Customer service people do not know what they’re doing and they give incorrect information. Often times it is Impossible to speak to a supervisor. And the most frustrating thing at all of all is the wait times to get somebody on the phone to begin with. Do yourself a favor and find another telephone company. There is not much you can do about it until your contract is up. They know it so I guess they don’t really care.

Well let’s start with the fact that I’ve had T-Mobile for quite some time and yet they decided to screw me over with international calls. I went overseas for work for 2 months. My phone was on WiFi calling. I made sure and this isn’t my first time overseas doing this. They told me I had $434 charges in international calls and I argued with them but unfortunately they sent it to collections. So my advice to anyone is to steer clear of Tmobile and as a veteran I do not recommend them. Money hungry companies like this need to be shut down and they need to be held accountable for destroying people's credit. Funny how phone companies don’t boost your credit yet they can destroy… Seems fair.

The worst experience I have ever had. They sent my account to Collections even it was very obviously their fault. I was offered to get a contract with 50% off on the unlimited plan at one of the branches in Texas. I found that the next bill was the full amount of 65$ and no discount was included. I called customer services and they kept crediting my account for 2-3 months with the difference. Then they stopped and asked I have to pay the amount in full. I informed I want to stop the service. They said that's fine as the contract has no commitment. So, they stopped the service and I removed the sim.

Terrible company practices. Was promised numerous times of a certain price I would pay each month. Was also promised no equipment charges. My bill comes in next month and lo and behold numerous equipment charges and my bill was almost twice what I was promised. T-Mobile utilized fraudulent promises to lure me into a contract they had no intention of fulfilling. I have spent hours on the phone with them trying to right this wrong with no help. Just being told I could cancel my contract if I was unhappy but I had to pay over 2,500 dollars to cancel. Deceitful and lying company.

Yesterday I went to the store located at 8229 N. Florida Avenue in Tampa and a gentleman by the name of ** assisted me. I did not go there to buy a phone, I went there to transfer my service from one phone to another. I like his professionalism and great character, he showed me he cared, likes to help people. The service was quick and I was very satisfied! I am glad T-Mobile hired him and I hope the store manager appreciates what a fine employee they have! Thanks ** for making my stay there great! Pleasure meeting you!

Absolutely, by far the worst decision of my life to sign up with them. First day I transferred service to them they had a 'glitch' and I had no phone service whatsoever. I had to go back into the store to fix it and thus failing to be able to do business that entire day or to let customers know what was going on. I was promised one payment amount when I signed up and was later billed a lot more even though I had the documents to support otherwise. I have spent countless hours and time dealing with their completely incompetent customer service reps and supervisors. All are incompetent and you have to repeat basic things 10 or more times to get it only partly accomplished. The kicker to this disaster is that once I switched to a much better provider and was told my account was closed, they sent me a bill and automatically charged my card 4 months later for services they didn't even provide. Run fast, very, very fast away from this train wreck and save yourself countless headaches!!!!

I am not tech savvy and had a phone that was lagging so we stopped into the 45th store for help. The staff working was full of knowledge and gave me a few options on what to do. I ended up buying a new phone and they helped me transfer info and set up the new one for me. I was very pleased. Thank you for helping.

We stopped into the Tmobile on 45th St because we were having problems with our phone lagging, they gave us a few options to choose from, we bought a new phone and they helped us every step on transferring the old phone to setting it up. I recommend this store because every staff member is knowledgeable.

Absolute garbage company. I signed up for service and started paying for the service on 01/01/2024. T-Mobile did not send me the phones and routers until after March 1 but nevertheless charged me for 2 months without providing the necessary equipment to use the service. Once I received the phones and router I didn’t pay the 2 months of bills as I didn’t have the damn phones or router. Rather than come up with a solution for me, T-Mobile shut off the internet and phones until I paid $900 for service I was never able to use because, again, they didn’t send me the phones or routers. 4 1/2 months later, this is still going on and I’ve paid them $2000 for nothing but if I didn’t pay they wouldn’t turn the phones or internet back on. There’s a reason they have a 1.3 out of 5 score. RUN AWAY FROM T-MOBILE!!

Would not recommend T-mobile to anyone. People at store are clueless. Was charged 10 dollars a month for a free phone I was promised. Can't wait to be done with them. Liars liars liars. Please do not choose t mobile as your company.

I got T-mobile two years ago. I was assured I would get service at home. I was lied to and trapped in a contract. In every interaction I had with T-mobile agents they fed me lies, and empty promises with no follow through. Consistently wasting my time and money. Now that my phone have been completely paid off they are holding me hostage by not unlocking my and giving me excuses about errors. They keep feeding me lie after lie and there is nothing I can do. They also say they have service in areas that get no service. This company lies extensively. DO NOT USE T-MOBILE.

So I purchased a phone back in June of 2024. It took until January for them to realize that no data was ever put on the phone. So with that being said that 6 months a bill just under $700 I Told them 2. Give me my next 3 month free. Which they had no problem with. I had to call in every month for the 1st month. Whatever they did here, I am the 2nd month and they're saying that there's no record of it when there's multiple paper trail and phone calls. My business account will be leaving T-Mobile. I will not ever return the T-Mobile. It was the biggest mistake I ever did. I refuse to give them money until they make their part. ✅️

Beware of fraudulent practices by T-Mobile. They may surreptitiously add fake lines to your account to keep charging you through auto-pay. If you're not vigilant about checking your credit card statements regularly, as I wasn't, you could fall victim to their tactics. They may even resort to borderline threats and refuse to refund your money.

Be aware of this company, they have charged me for service I never received. If you complain they are always right. During storm time my tv and laptop burned due being connected to their router, of course they said that they are not responsible.

I was promised a adjustment on a new device and they changed it. I’ve been a customer for 18 years and they are awful with customer service. I’m paying for services I’m not getting. Their customer service is bad.

I needed to pay my bill. It was late. I was told by Angie D. On Nazareth Road, Easton, That there's a $5 charge for a CASH Payment. I told her I didn't know about the fee and I'll let them turn it off. She waived the $5 control fee. Since when did cash become a problem. Cash is freedom and privacy. Everyone should use Cash. Thank you for the great customer service...

I had the pleasure of being assisted by Durone. He was very competent in all areas and he explained everything down to the tiny details. He was quite professional but also very humorous and kind at the same time. I left there feeling very confident that all my concerns were met. He is a definite asset to this company. I say promote him to being a manager, you will not regret it, Durone would help boost and enhance T-Mobile in every aspect.

My husband had his phone scammed while trying to obtain a Burger King's points extra points club. We went to Tmobile on Boynton Beach Blvd in Florida. We told a sales person what had happened and he told us it couldn't be fixed and we would have to buy another phone. He had his phone for a year. We didn't want to have to pay for another phone plus we were told we would lose all his data. We left very unhappy and went to the store in the same town on Congress Ave and Hypoluxo Rd. The lady that helped us had my husband's phone back to normal in 15 minutes! I asked her why the guy at the other store told us that and she said he wanted to sell us a new phone to make a profit. NOT acceptable! The Con.

I've been with T-Mobile for years and today I get treated with poor customer service from supervisor. Your representative made the mistake and you will not compensate me for my troubles. This is unbelievable and I would have never thought I would have been treated this way. I will proceed to take further action on this situation.

T-Mobile allowed a scammer to impersonate me inside a retail store and they performed a SIM swap. The scammer then siphoned $8000 from my crypto wallets. The executive team at T-Mobile was not helpful at all with providing me reimbursement for this.

I have tried several carriers throughout the years. T-Mobile is by far the most dishonest, unethical carrier I have dealt with. I was promised this great coverage package with so many benefits (Netflix on us, AAA for a year, early upgrade ECT). I was supposed to be on one of the best plans they offer for $114 a month. I never once got to take part of any of the promised benefits and either customer service couldn't tell me why because they could see that I was supposed to have these perks or there was conveniently some code error with the partner companies the perks were with they were trying to resolve (the issues were never fixed). My bill was constantly going up and I would have to call customer service every other week or once a month to fix it.

T-mobile has to be the worse mobile service that anyone can get. Besides the fact that the coverage is horrible in places where other services have coverage, it’s almost impossible to cancel a line when you want to leave. They don’t cancel immediately like AT&T, for example. T-mobile cancels at the end of the cycle and then charges you an extra month. God forbid you misplace your pin because then you have to go to one of their physical locations. They will not accept other ways of verification including a social security number or the last 4 of your social…Only the pin. I had to call my bank and stop the recurring payment to avoid another payment a month a half after I left. Do yourself a favor and don’t even think of T-mobile when considering mobile services. I have never seen anything like it before.

Hello all, I am writing my very bad experience with T-Mobile customer service. Such a worst company I have ever seen. I was shopping for a new phone iPhone 15 last year to trade in my couple of phones and T-Mobile offered me with $650 trade-in amount for each line. I agreed and went ahead to stick with them. I got my phones and sent them back both the phones following the instructions on how to send them. I got the trade-in amount applied for one of my devices and they didn't apply for the second as they didn't receive the other one.

I have been a T-Mobile customer for over 5 years and have always been very satisfied with their customer service and plans. Recently I upgraded my wife's phone with a promotion and had no issues. In January I upgraded my phone to an S23. I worked with a representative on the phone and was extended a promotional offer of $700 for my new phone with a trade-in of my old one which was in good condition. I questioned the $700 promotion because I had just checked in December and no promotions for $700 were available. He assured me that the promotion would be applied and since the phone cost was $699, all I would owe was the taxes and connection fees.

I was inquiring about phone service with T-mobile. A sales rep called my phone a tricked me into getting free merchandise. I later received a bill for the merchandise. I’ve tried for 3 months to get the issue resolved. I showed proof of returning the merchandise and they still have not resolved the issue. They lie every time I call them to resolve it. Poor customer service and they false advertise.

I wish I could give 0 stars. When we cancelled and moved our service, I called to cancel my accounts (I am not the name holder on the accounts). They told me that ALL my accounts had been cancelled. The 2 active lines with numbers we were moving were cancelled but they NEVER cancelled the 3rd line (which had never had a phone associated with it). I called back month after month because I kept seeing a bill for services and each time I was told that it my accounts were CLOSED and that last bill would be the last one. It turns out they left the 3rd one open and were charging me. They didn't refund the money and I am not out of pocket hundreds of dollars because when they told me they closed all of my accounts they had not done so. THIS COMPANY IS THE WORST AND I WILL NEVER GO BACK TO USING THEM.

Do not do business with T-Mobile. Total scam. They are always changing your plan around and trying to increase your bill as much as possible. My bill is supposed to be $200 a month. They charge me $487 this month. Expect to be calling every month to set your bill straight. My first year with them I had no service with them at home because a tower was out of service and they always said their engineers were working on it. I had to drive to Walmart or several blocks away to get service to place a call. They still charged me every month for no service. When I called today to see why my bill went from 200 to 487 they told me it was reconnection fee. That it $40. So why the extra 247 extra? I told them to cancel my service but I guess I should have called before they charged me. So now I have to see if I can find a part time job to pay that and I’m guessing they will charge me another $500ish before I get my first paycheck.

Purchased 3 new phones and a 4 line service plan. I was told in the store total monthly bill would be $180 with auto pay. Got my bill and it was $219.77. I could get $20 more off with auto pay. Multiple calls and visits and they refuse to fix it. I realize I walked away from the store without a written agreement. I am stuck for 24 months. Will never do business with them again! BEWARE.

Never had such bad connections! Had so many dropped calls or no connection at all. Wife's wifi always buffering. At times I would have bad connection in a call, I'd have to call back. We are in the country, Sick of their commercials bragging on rural service. What a joke.

So I've been a customer for 10 years. Recently I needed to add two lines. When I called the representative offered me promotion of two free phones with the lines. In my next billing I noticed they were billing me for one of the devices. I contacted customer service who denied such promotion existed. I told them to listen to the call recording I had with the representative who offered the promotion. After some time he applied some sort of discount. Which didn't hold for long. The following billing same problem. So far I've contacted them 4 times and everytime it's "fixed" until it's not again. Worst company ever. I am thinking of taking legal action now. I feel like I have grounds, all the distress they've caused.

I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, I did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile.