T-Mobile Reviews

Horrible. When I first joined the service was rough at best. Low wages drive in a workforce of laisse faire employees who don't care who you are and what you have been through. I will never recommend this company. My cell was stolen at a concert. due to a financial situation I was unable to add insurance to my device... ok so NOT expecting a new "complementary" device. I contacted T-Mobile as a loyal customer. Never have I had my cell shut off etc. They explained that I would qualify for an upgrade if I brought in a used device and would be credited on my plan. I dug around for an old cell phone and found a nice 2023 galaxy used 3 months before switching carriers. I brought it over. I waited 30 minutes at least to be waited on and really even acknowledged.

Alexander, Susan. The T-Mobile in Lawrenceville on route one was excellent to address my needs to concerns when I came into the store. Ethan manager was helpful, knowledgeable, and very professional. I also spoke with Customer Service, Queria, Customer Service and she was equally helpful as well I would highly recommend the store for any of your Mobile needs. They are friendly, professional, knowledgeable, and I have nothing but good things to say about them. Susan Alexander, Princeton, New Jersey.

Purse, wallet and card stolen in May. DL was used to add four lines to my existing account. 5 MONTHS LATER AND THEY WON'T RESOLVE THIS FRAUD. I’ve supplied police reports as requested and they tell me it’s authorized in store. Every time I contact them nothing is resolved. I’ve been with this company 9 years and I’m being told my fraud is not fraud.

T-Mobile's customer service is awful now. In the years I've had the service I noticed an increase in barriers to receiving real help. With what they charge, I would expect customer appreciation. Check around before signing up. I'll be dropping them soon.

We turned to T-Mobile last year. From the beginning we had to call several times to get the prices we were promised. Recently we decided to add “unlimited Wi-Fi" for a guaranteed rate of $35/month for five yrs. Just got the updated bill. Not only did the cost of phone service go up $30+ a month, the Wi-Fi is $65. After hours on the phone, we were told unlimited Wi-Fi is not available in our area but limited Wi-Fi is more. If T Mobile cannot follow thru with what they advertise, have the courtesy to tell us upfront. They did issue a refund on phone service but we should have gotten what we were promised in the first place. Bait and switch!!!

"Free phone and Line" cost me over $300 altogether. Getting the runaround about unlocking the phone I BOUGHT and PAID for. Do NOT trust them AT ALL. The customer service was horrible, and they lie in order to trap you into paying more.

Ok I went off advertisement.. so a responsible price for internet.. OMG why did I call. Of course that’s how they lure you in.. Lady gave me 2 more upgraded IPhone with wrong gb. I saw it in written. Too late. Was already shipped so I was told it was only ten minutes later. I called back. Said, "No. Don’t want that. I have 256 now why would I want 128." Supervisor 1 said will call me back the next day to resolved. Of course he never did.. I called back. Got another rep. Said just go to T-Mobile next day. Return it and get the ones I wanted.. Ok easier said then done. I went the corporate T-Mobile Oakland park in Lauderhill. Said no. I have call them get a return label and shipped back myself or pay $75 shipping fee with them. Ok now I'm irritated 😠. Ok I spoke someone again. He did emailed me return label.. That’s why I gave it a 2 star.

I want speak about my experience with T-Mobile around 5 to 6 months ago. I went to T-Mobile store on Plaza Bonita Mall in San Diego and the guy Rico or Ricardo offer me a business account. So it’s gonna be $10 per line for the 10 lines I got and $35 per Internet. I get to so total will be $170. He tell me maybe there is a Taxes $180 or $185 but actually I started even very high bill every month. Last bill was $341. I paid yesterday. I canceled all my my phones lines and I went to AT&T plus I call T-Mobile couple times through customer service. Always they promise the bill will be right and is not. So please don’t trust this company. It’s horrible. They lie to you. Not honest. So I promised myself to give that review because they really make me mad. I paid so much for this company and if there is below one star, I will give them.

Horrible service. Terrible actually. T-Mobile legitly robs people by fees. If I can switch I would have been left! Why would Sprint ever merge with this BS is beyond me. I'm legit spending a mortgage or rent on a T-Mobile bill. I legit have to pay T-Mobile two $300 every single week and just me struggling to pay that bill and certainly having compassion and setting them by me. As a customer within 10 years with T-Mobile you know you paid 200 and then they still cut my phone off and then charge me an additional $60 fee for restore my account like this is crazy.

Warning! Do not use Tmobile as your cell phone service provider! After 7 months with t-mobile, with the worst possible customer service imaginable, I decided to change service providers. The changeover was quick and easy for my new service provider but t-mobile decided to hold me hostage and not release my phone to my new service provider. It has now been 4 days and I still have no phone service. I have lost so much business, so many opportunities because this disgusting company decided to hold my phone from being transferred to my new provider out of spite because I no longer wanted to be under contract with them.

We just started with them. We was told that both lines together would be 135.00 a month. We just got our bill today for 151.00. We was told that Netflix was added on our account on them. I tried setting it up and got informed that it will cost us extra to sign up. They made promises about our account to get us to sign up and are not keeping them. They want my payment on the 12th of next month. That is not 30 days from start date.

2161 Pleasant Hill Rd #101, Duluth, GA 30096. I've been on the customer service hold for 1hr 29mins and counting. People in the store are pathetic. Don't know anything. I've brought on myself to activate my phone, promise I will leave Tmobile after 15 yrs.

T-Mobile is very unethical as my phone bill would be over $300 one month then drop to $270 and this has gone on for some time, also they were charging me $18 a month for Netflix when it was free with my plan and the last straw was when they were charging me for a phone they said was a free promotion also I was with them for over 10 years with an excellent payment history and would not recommend anyone use T-Mobile and if you do watch your bill closely.

I have been customer since 2005. I had two phones one broke. So I put two numbers on my flip phone. I was paying for 2 services for about 45 months when I realized the other line did not work. All the calls went to voicemail. So I had to give out my personal phone to the people I worked with. Which means I have to get another personal phone. I called to straighten this out. I asked for a refund. They said "they could not do it." I asked to speak with a supervisor. He gets on the phone and proceeds to tell me how to fix it. I said stop hold on and he hung up. I received a bill for 127 when I was only paying 90 something for two phones. I tried to call. They said my wait was 40 minutes and the call back services doesn't work. I refuse to pay this bill because the service for which they are billing doesn't work.

To the point. T-Mobile service is just bad.. period. Horribly weak signals in home with router and upgrade. The saddest weakest service I have EVER had the displeasure of dealing with. I really tried to hang on because their call in centers aren't bad but their coverage is well I already said it.. Gonna have to give Starlink a try. I'm thinking.

Company used to be consumer friendly, they have totally changed as they got bigger. They didn't honor a recent upgrade promo that was clearly outlined on their site and told me straight out "too bad". The old t mobile wouldn't do that. Their customer support is lousy, home internet stinks. Be careful dealing with these clowns. Look at their rating here - 1.4!! Awful...

Just gonna keep it short. Past couple weeks it's been very inconsistent. And it always happens at the worst time such as; trying to send a text, search up something, trying to call, or even a game of clash. I don’t know what’s happening with the servers right now but man has it been frustrating to deal with.

Very slow to open apps and download or upload. Painful! Turn tv or devices on and wait and then wait some more. When trying to connect to Amazon Prime, Netflix, You Tube, Paramount, Painful and should we still have connectivity this slow in 2025? Mediacom much faster, the only issue with them are the bait & switch rates that rise unsuspectingly. Shady shady.

I heard this was a decent company. Well I gave them a try and well needless to say what a mistake. I waited on my box in the mail which was 3 days late then I had to set it up and from the time I plug it in the signal was so bad. I used my data on my phone. What a joke for internet. Then didn't even have it a month and because I didn't pay when they wanted they cut it off and charged me for 2 months. Double my bill a little more but if you're looking for internet you don't want to use this Company. I'll never recommend them to anyone and by the way I didn't even use their internet 2 hours in that month. Check somewhere else.

I spent a week bouncing between store to verify my ID. Only to find out that free phone isn't free! You have to buy it first then they give you a monthly credit til the phone is paid off. BS! SCAM!! They say your "deposit' is based on your credit. It determines how much you pay upfront for your free phone. If give you something for free then have you pay me for it, stating I will repay you on monthly payments, that is not free!

I went to a store to request a phone order change but was told I had to call the customer service line. I’ve now been waiting in the queue for an hour and still counting. Long time customer with this carrier. Considering switching to Verizon.

People please listen to this message about T-Mobile customers care. They are taking your information and using it without your permission to make payments and charging you a certain amount every week, when you call tmobile. I will cancel my services with this company and look for another more reliable one.

So many hidden fees and so many "late" charges. Apparently I've been paying them since the 1st bill. I do not recommend T-Mobile. They do have good customer service as in people that answer the phone but the fees and the bills go on forever. I canceled service back in August, and I'm STILL getting bills for "equipment fees." I already paid for the phone....

I paid my balance on my account and was promised that my account would be re-established. I have contacted T-Mobile multiple times since their promises has not been fulfilled and got nowhere besides being transferred between multiple departments and getting frustrated. Spent 2 and half hours on phone and got hung up on. I asked to speak with a manager and was told the results would be the same, even though I did what I was asked to do and T-mobile failed to do what they were supposed to do on their end. I paid my balance on 9/19/25 and was misled by T-Mobile in hopes of re-establishing my account and they knew nothing about how to make that happen.

I experienced discrimination at T- Mobile store. The story starts with a call to customer care and a broken phone (10 year customer). They tell me I can pick one up at a store over an hour away. When I arrive, it is a happen place with a ton of people. I wait the manager says, "Can I help you." I say I will wait. He say, "No, what do you want." I said, "I’m here to pick up a phone." His response, "We don’t do that!" I said, "Well I will call customer care." His response “I will call the police.”

T-Mobile is one of the biggest scams. Why should I have to pay over 4000 dollars a year for internet and shitty ass service. They won't work with you. They try to so well there's a promo going on. Well how about charge me for what the service is worth. They charge you because they can and laugh about it when you get the plan. And they don't pay taxes at all at the end of the year. But they make us pay all these surcharges and pocket the money. It's a joke.

This company stole my last payment to unblock my phone. They can’t find where the money goes. I can provide with my name and number to any manager who wants to discuss the details and I can provide without any problem.

I strongly advise you not spend the extra money on their protection program. It's through Assurant wireless. I had the program for 3 or 4 years. Cracked the front of my phone. When I went to file a claim I was told my phone was not eligible to be repaired. I could only exchange it at $199 deductible. Entirely different than what all the advertisement says. Spent over 3 days on the phone 3 days on the phone to get nowhere. While T-Mobile collects the premium, sign me up for the premium. They never told me my phone was no longer insurable. When I spoke to T-Mobile they sent me to to Assurant so T-Mobile's customer service regarding their insurance plan is ridiculous.

I’ve been with T Mobile about 7 + years and I’ve never experienced so many discrepancies with a phone company that’s lied about the billing. I’ve been over charged every month since I started service with them. I would absolutely not refer them to anyone not even an enemy!!!!🤬🤬🤬🤬🤬

T Mobile is horrible. The price looks appealing, however they do not follow through on their word. Never swapped my account over as they never kept 3 appointments. However they debited my account on August which they refunded immediately without questions. However they did not removed my card from their system and this month September it happened again. Frustrated I call, was told it would take 24 to get an approval, but I pressed and asked what was different this month, they wanted to argue, refuse to get a supervisor on the phone. I have now been hung on 3 different times.

T-Mobile customer service is the worse of the worse. The English is not understandable. They promise they will do what we discuss and not follow thru. Next thing you know your bill is jacked up. English needs to be taught. Everyone is called either, Chris, Michelle, Nico or David. What are the foreign really names.

I don't understand when you go pay your bill at the T-Mobile store, why they charge $5.00 for me to PAY MY OWN BILL???? I don't do nothing online, but if I pay cash, they charge me!!! That doesn't make any sense!! This is the only service that does that!!! Getting ready to switch back to AT&T, better service and getting their internet!!!! My bill is $98.00 every month, go pay at the store, it's $103.00... time to go!!!

The worst experience I had in my life, that T-Mobile gave me. First they told me to get 3 line cost the same than 2. They had an offer new iPhone On Us if you switch Experience Beyond. The 3rd line was not free and I ended up paying much more what I supposed to. When I wanted to turn back the 3rd phone they did not accepted it because it was 14 days over. Of course I only could figure that out after two months that they will charge me for the phone when I have seen that on the second bill. Not only that but the work perks that I supposed to have after my corporate discount, I did not get it. Finally they offered me to reduce my bill to $169.36, from $240. I agreed to pay that amount until the end of the contract. 1 month later, it changed it back, then I realized I don't receive any Experience Beyond benefits anymore agreeing with that $169 so I complained again. I did not know about it.

They lie and say they will pay up to 800 to pay off your old plan but they cancel the payment all the time. Then when you call them they assure it's been approved but then the next day you see it denied again. Also the tech deleted all my videos and contacts right before they were suppose to transfer it. He totally factory reset the phone and it had all my family's pictures over years of kid and their first and growing up.

** Seen this commercial and thought about switching? High dont recommend it, been with Verizon for 15 years, switched to T-Mobile 5 days ago because I was having service issues with Verizon, I got thr best plan with T-mobile with the Starlink access, that says you can virtually send a text at least from anywhere, this is so no true, I have the same service issues in the same places as I did with Verizon even with the 600 or whatever starlink satellites they say they have.

On September 11, 2025, I made a monthly payment for service through TMobile's, which they require you to use. The amount due cannot be changed. I paid that amount. Then set up a payment arrangement for the coming service bill, also on their app., via my bank card. A week later, they shut off my service on September 18th.

I purchased a phone a few days ago and two days later the service stopped. I called customer service who said he couldn't re-activate the phone, but transferred me to tech support. After reading off SIM numbers and other IDs, the technician concluded he could not activate the phone and transferred me to the high security activation team. That team member tried to text me a link so I could take a picture of my ID, then upload back to him. He apparently didn't understand that T Mobile had deactivated my phone, hence no text capabilities. He then emailed me a link, asked me to open, take the pic of the ID, then text back the image to him. Again, I had to explain I had no phone service. He finally said he had done all he could and told me I was out of luck. Terrible support service. I had Verizon for seven years without a problem; I'm on T-Mobile for two days and don't have a phone that works.

I signed up for T-Mobile because I was trying to save $$. I changed my mind after talking to friends that live near me so I returned the product unopened the day after I received it-returned to a store not mail. Then I received a charge on my debit card for the monthly service, I guess whoever did the return didn't close my account. Anyway...I called and the lady was vey nice and said I'd receive a refund. A week later no refund, Had to call back, talk to various people just to hear I had to wait until the end of their billing cycle to get my refund that shouldn't have been charged in the first place. So I wait. I checked my account. Still no refund. I guess I was supposed to call back again at the end of their billing cycle and ask them. Total crap! big waste of time. Not worth it at all. I 1000% do not recommend! I'd give -stars if I could.

I would give them less stars if I could. They lied about a promotion then didn't give us the $800/line credit for switching phones, our bill that was suppose to go to 280 went to 423. I tried for months to get it fixed. They can never help when I have an issue. Worst customer service I've ever experienced. They cost me $5832 dollars.

I had a 2'yr contact with T-Mobile. That's over, I changed to Mint Mobile which is owned by Tmobile. I recently lost my job because of Trump's BS and had to go with prepaid since I couldn't afford 3 months up front with mint. Can you take my service off the two cans and a string and give me some service that works? I paid almost the same amount as I was paying for post paid. How can the service be that freaking bad on prepaid. It's 100° outside where I'm at. Why do I have to go outside to use service from the same company? $70 to sit in the heat and hope I get service. Why am I back here? I should have ordered Safelink. Hey at least I know what to expect with safelink. I know I will never call that company again as long as I live. Tmobile just made #2 on that list. I AM NOT PATIENTLY WAITING FOR NOTHING! I will go phoneless before I ever call another phone company to ask "WHY"?????? Ughhhh.

Terrible reception everywhere, even though I have 5G, Technical support takes so much of my time with protocol talking and doesn't solve the problem. They apply international charges from Canada to the US when they say they don't, when I called for information. Don't get T-Mobile. I have been too lazy to change companies, but I will have to.

This service is terrible. Nothing ever works. You are constantly trying to get ahold of someone and it takes hours just to get a simple problem resolved. I will be going somewhere else. I can’t take this anymore. If I’m paying for a service It needs to work.

I closed my account due to constant poor internet connection and very poor customer service. The internet was very slow. Almost not there at all. Yet I was paying $65 a month. When I pay my bill by phone they charged additional $10. For that service. Since my disconnection I. Keep being billed $7.a month for late fees?? But I don’t have an account! Can’t use the automatic phone service because I don’t have an account to verify. Can’t talk to a representative because I don’t have account to verify. The app is useless because I no longer have an account. Can you see the nightmare this has become? If I don’t pay the 7$. a month it will compound and count against my credit too. What am I supposed to do? Keep paying $7. a month till the end of time? I’ll hand write a letter to customer relations today and certify mail it. My only other choice is to hire an attorney. T-Mobile has to be stopped somehow. I owe them nothing. What a nightmare!!

Been with T-Mobile 8 plus year, so, so coverage & rate hikes, but worst of all when I transfer my lines to another carrier early this year & try to cancel theirs multiple ways, but I’m told I can do nothing w/o a 4 digit code that sent to their old line with that no longer exist to get it. Stuck paying $200 bill monthly with no way out even tho I pay the new carrier for the same transferred lines for many months now. W/o the code they say I have no authority over the account, but I’m still liable to the bill on service not provided. This security tactic bondage scam is sickening. Thieves, I’ll have to take to court to make bills stop & recoup $1000’s it’s looking like.

Much like others, we were deceived (actually, I'll say it, LIED to) by the salesman (known as "D"). You name it, he lied about it...amount to activate lines, being able to mail the items to a different address, being able to easily activate our multiple lines in multiple locations, even the case and screen protector pricing...He was wrong and/or outright lied about all of it. Was switching from Verizon because of repeated poor customer service...and wow, I think T-Mobile may have beat them, and I wasn't even a customer yet! If I was able to rate this at minus 5 stars, I likely would.

If I could rate them in negative numbers, I would. DO NOT believe ANYTHING T-Mobile tells you!!!! They lied and promised me rebates for switching. I have been waiting over 3 months, and they have every excuse in the book to not pay out. They also are charging me double what I was told it would be. The service is also AWFUL. It is slow and never works. I will keep fighting until they pay up. I have probably spent 8 hours of my time on the phone trying to work this out. I am OVER it.

I have never spent the whole weekend and two days at a phone carrier store. Friday 6 whole hrs. Saturday 2 hours, Sunday 1hr, Monday 1 hr, Tuesday 30 minutes. Tuesday was the worst experience, the store was smelling like weed, the gentlemen had words with another person and said he wasn’t helping me anymore, he doesn’t have to deal with me, and took him a while to go get someone else to help. The next gentleman couldn’t figure out the issue either. Told me to dial 611 and they could help me. Then l brought some ear bugs. l said no plug comes with it. He said my charger with my iPhone should work.

The store on Main St in Hamilton, Ohio the staff is rude and not helpful even the manager is rude. When you call or chat it always takes way too much time to resolve anything. They are nicer but most of the time they cannot resolve your issue. I am beyond frustrated for 3 weeks. I have been working on the same issue and have spent multiple times on the phone or in person to trying to get help.

Terrible customer service and deceitful. We signed up over the phone through an account representative and were planning on getting new phones and bringing over our two phone lines. We discovered not only did she create temporary lines for us (which we did not ask for), but she also falsified how much our plan would be and created a temporary PIN that was not the one we provided. The day we received our phones, we discovered the discrepancy in the plan and we attempted to call T-Mobile to cancel our lines and return the phones. They refused to help us since we could not provide them with a correct PIN (a PIN that we never created) and we did not have any access to our T-Mobile account. We then had to go into the store and have a manager assist us in cancelling not only the lines that were created without our permission but also to return the phones that were not even opened from the box.

Text message issues. My texts aren't being received. A week now. Sent everywhere. No resolution. Spoke with "Ms. **" on September 15, 2025. She went BEYOND in her efforts to assist me. She gave me huge hope for the Customer Care service. My husband and I need to find PIN number, so resolution not found, but "Ms. **" showed excellence in her efforts to troubleshoot every other way. Each store I've encountered did nothing to help us. 5 years Customers. Thank God for people like "Ms. **." Mrs. Phyllis **. New Orleans, Louisiana. I'm praying for a resolution. My husband can only communicate via text on job. SOME PLEASE HELP. THANK YOU "MS. **."

Terrible service. Customer service is the worst. I called to cancel an iPad line and was told it would be cancelled. Months later I am still being charged for it. I called up to complain, customer service (from which ever country he was from) told me since there was data usage on the iPad, even if he were to process a refund. There would still be an automatic charge because of usage and if I would not pay that amount it would be reported to the credit bureau and affect my credit. As if the data usage that was incurred was my fault!!! Even while I was a customer with them It was the worst experience ever. It’s such a pleasure not to be with them anymore.

Service barely works even at our house and the store. Has to return the home Internet as it could not even hold one items. Multiple connections killed it all together. I was told they had the best connection but the other main providers we had no issues with just T-Mobile.

When wanted to upgrade phones, store representative was acting as "it's not our problem, you need to call insurance for replacement". Decided to switch to another provider, this is when I learned that I have extra watch line and extra streaming line, I wasn't aware. When attempted to cancel lines on 8/24 was told that their billing ends on 22nd and now have go wait until 9/22 to pay another bill for month without using actual services. When attempted to pay bill that was due on 9/15, was unable to pay it online or over the phone. Paperless account with no T-Mobile number attached. Had to drive to store more than 10 miles away to pay September bill. Spent an hour with customer service in the store to learn that after 9/22 will be another bill and have to drive to the store to find out amount and to confirm that it was really final bill. I was Sprint and then T-Mobile customer after merge for 20 years. Never again.

So I was having internet issues. YAMBO who goes by Elissa at Windsor CT WAS ABSOLUTELY A GEM!!!! She was professional, knowledgeable and rectified my issues with internet by upgrading my hardware. She walked me through the process and my wifi is perfect now!! I recommend her 1000 percent.

T-mobile customer service has gotten better all of a sudden! I'm not sure what they changed but they're beating. Their representatives have really put in the efforts to help me and make the necessary and fair adjustments to my bill. I'm satisfied & have no complaints thanks to the efforts of their customer team! I've been a customer at EVERY cell phone carrier in my adult life and T-mobile has beaten their competition at the level of good customer service provided to me.

After 22 years as a loyal T-Mobile customer, I never imagined feeling so frustrated and disheartened. Since relocating to a new state two years ago, my service has been nothing short of a nightmare. Calls from friends and family rarely connect on the first try—often requiring multiple attempts. Voicemails mysteriously disappear, and calls don’t even register in my call log. Even making calls myself is a hit-or-miss experience.

Yesterday, I lost my phone. Needless to say, I am devastated. Besides losing personal photos and texts, my office phone was forwarded to my cell. I require 24-hour access because I operate a funeral business. Hoping for help, I called T-Mobile for guidance on how to remotely access voicemail, something I had never done before.

T Mobile has been overcharging repeatedly and then when I had a phone fail they sent me two different replacements that DID NOT WORK. My bill has jumped $200 and they will not give me a breakdown as to why or how.

The worst telephone customer support I have ever experienced. T-Mobile has outsourced their customer support to a foreign organization that couldn't care less. They will keep you waiting on the line for hours. If you complain In any way they will even hang up on you after putting you on hold for more time. It happened to me and my wife on different calls. I will never so much as consider being a T-Mobile customer again. If you ever have a problem with T-Mobile service and try to get it resolved over the phone, you're in for a a lot of frustration and disappointment.

I had a worst experience with their customer service team. They deceive me by misleading because not everyone know their job or good trained especially managers have no time to talk to with customers directly. So be careful. I was misleaded by them and when I keep calling for my issue and hold for 3 hours each time no solution and manager has no time to listen a problem. I got loss of $800 and how they told me to check company policy and long ass contract, that nobody reads. In short I switch a line from AT&T to T-Mobile and they offer me credit of $800 for new phone. Unfortunately my phone has manufactured defect and when I return my phone even within return policy and ask for new phone they said they won't give me my $800 credit back promotion for new phone as a replacement. WTF. They make me fool. Now I'm going to switch my line with other carrier.

I am writing to formally express my dissatisfaction with the service I received at T-Mobile Granada Hills store (17921 Chatsworth St, Ste 34b, Granada Hills, CA 91344) today. A staff member named ** demonstrated unprofessional behavior during my visit. While multiple customers were waiting, ** attended to a client, who briefly left the store to buy cookies and then returned. Instead of serving the next waiting customers, ** went inside for couple of minutes and then waited for that customer until they are back to store. Continued to prioritize them. This resulted in excessive waiting times for others, including myself, and created a frustrating experience. By the way this my second time im facing bad experience with **.

I just received terrific in-store service at the T-Mobile store in Willow Street, PA. There the manager, Terrell, gave me attentive service despite having to take care of 3 customers at the same time. He helped me move from another carrier despite difficulties caused by both that carrier and T-Mobile corporate. A shout-out to a deserving young man.

My services were removed from Xfinity by T-Mobile before rep knew my needs or current equipment. 6 days later, still unresolved...may cost me $$$ for Xfinity to fix. Disastrous Nightmare for senior citizen...

T-Mobile sold me a mobile Hot Spot telling me it had the capacity to handle continuous operation of my security cameras. The first device failed in one day, I returned it the next day and they gave me another one. The 2nd Hot Spot failed within four months. When I took it back to T-Mobile, I discovered that the 1st sales person lied because the 2nd sales person told me that a mobile Hot Spot was never meant to handle the continuous load of my security cameras. He told me the home internet service would meet my needs; so I purchased that instead.

Having an issue with them, "throttling" my service towards due date, (not a data issue). They never transferred my old number, charge $15 if "extension payment" doesn't go through at 8.a.m., even though they are paid that day, lied about cheaper rates and charge $20 reactivation fee on EVERY device if you miss a payment. Payment schedule is worse than a credit card's schedule. Tries to confuse customer. Go somewhere else, they promote a lot but don't keep their word.

Can’t place or receive call when I’m in Taiwan. It needs to be get permission in USA before you travel to Taiwan. I bought the plan while I was in Taiwan and there’s no way to have it turn on, waste of money.

Mixed attitude re: T-Mobile. I got signed up quickly, but did not get the phone number transfer from AT&T I asked for. The prices was good for the 5 G service with unlimited data. The 5-year hold on price impressed me. My speed has fluctuated from about 380 - 550 mbps, which is okay with me. My only problem is the drops in connection, which happen too often.

I threw my 15 $ charger in the trash but I bet they just let somebody take it. 3 stars, but the phones are super good, but they lost my 15 $ charger in the trash apparently, like they said we can leave our bag there when we go to the hospital for my dad and get something to eat, but they let somebody take it because they wouldn’t throw away a charger box thing, and an actual charger.

I had a question about billing and I dialed 611 their customer service line and said there would be a $10 charge to speak to an agent! I’m sorry after 7 years time to go elsewhere! I always thought they were the best.

I no longer have T-Mobile because they were charging me a fortune. I changed providers BUT I forgot to cancel my MOBILE HOT SPOT from T-MOBILE. No matter how many times I call or go online to chat, they can't do ANYTHING to help me. I'm still being billed for this hotspot that I have tried to cancel for the last 2 weeks. Their online chat SUCKS & I don't like using that word, but it does. They keep telling me to log in over & over again. Then the chat tells me to call & they are even worse! They are IMPOSSIBLE TO CANCEL unless you switch to another provider to include the hotspot, if you have one. They literally give you a LIVING HELL to cancel. They continue to bill me for this mobile hotspot that I PURCHASED OUTRIGHT & they are charging me monthly because they REFUSE to cancel this account for me. HOW CAN THEY JUST KEEP STEALING FROM CUSTOMERS? In my opinion, they are awful & very dishonest.

I just have the worst customer service experience with T-Mobile. I wish I had gone to AT&T. I've been with T-Mobile for 9 years. I recently took a cruise and I was advised that I should put my phone on automatic roaming. Well when I did this I approved some charges on to find out two days later from a representative that I should have put my phone on airplane mode as I had informed the representative it was my first time cruising and I wasn't sure how International charges work. Well they disconnected my phone while I was out in the middle of the ocean and I had two supervisors to promise me that they were going to fix all the roaming charges I had on my account. At the time it was $338. Well I spent nearly three days without any service because T-Mobile said they could not verify me because they could not send me a text message.

Do not sign up for t mobile. They will make it living hell to cancel. I got a new service provider 4 months ago and I am still trying to cancel their services. Just this month they billed me for non return or internet box which I sent same week they sent me the label. As far as cancelling phone line that also took way longer than needed and they charged me for time I was not using phone.

Tmobile is fantastic. NEVER had a problem With customer service, always there to lend a helping hand and will stay on the line until everything is resolved and the store in Lanoka is also very helpful. A+

They lied from the start, I was warned but I tried anyway. I never got my phone number, and they STILL stole my money a few weeks later. NO CUSTOMER SERVICE. They told me if I canceled I would get my >$100 back but when they couldn't provide me service, they used my credit card that I used to buy the sim card. RIPOFF ARTISTS.

Extremely bad customer service, especially for the customers who are loyal and with the company for more than 8 years. I bought iPhone 15 about 3 days on 9/92025. On 9/11/2025, there was a price drop of $100. I called T-Mobile on 9/12/2025 in the morning and requested them to adjust the price drop for my phone. The CSR talked to his supervisor, putting me on hold, and said that there's nothing that he can do.

T-Mobile has the worst service ever!!!! A lot of times I don’t get my texts and calls thru my phone. This is a ongoing problem because friends and family have the same issue. T Mobile knows about this problem!!!! Will change my service!!!!

I tried to come over to T-Mobile on 25th of August 2025 and all service issues with my phone remain and they are not trying to give me a refund that is totally owed to me. Please I'm warning you to stay away from this service provider.

Their app and procedures are extremely frustrating. Going in circles and continuously being charged despite trying to cancel has be rejoicing the day I decided to change providers. I’m now having to go through my bank to block charges so I can end the madness! The people were friendly but just so unhelpful and I don’t fell like it was their faults. T-Mobile needs to fix their procedures.

Tmobile customer service use to be great. These last 2 yrs have really been horrible. The best thing they have is their plans with good rates, & tmobile tuesday, everything else sucks. I have been a loyal customer for over 14 yrs & got treated like I just signed up.

Sometimes, without warning, when I try to dial a number, a voice comes in to tell me that I have not paid my bill, and that I can do so now with a credit card. I am informed that one may place a "Standing Order" to have T-Mobile's bill automatically paid. HOWEVER, calling T-Mobile to do this required me to know my account number, but because of paperless billing, I don't have it. T-Mobile's customer service support directions say something like "Just dial 611 on your phone and we'll solve your problem." This fails to work

Tmobile is worse than Xfinity to deal with. Neither will take no for an answer. Tmobile is the worst company to deal with. Terrible customer service. They want every way verify it's you, still terrible service trying to submit a review, they won't do it unless you glorify them.

Offered a free month of service, with no commitment and no fee to end service for the first month. Service was TERRIBLE! Super slow, barely worked in my area. When I tried to cancel the service after the first week, they would not accept that I wanted to end the service. Every time I tried, the associates kept pushing me to stay with them or to upgrade. I called repeatedly to try to cancel. It was long hold times on the phone, just to reached multiple associates that absolutely would not take no for an answer.

My experience with the internet of T-Mobile is so bad, the internet is so bad, I don’t recommend this company cause it has a so bad internet connection. I think Boost have a better internet than this company.

I added a line to my phone and traded a phone in. I told them I wanted no changes to my contract. They said I could pay the phone off by calling in, as they could not take payments at the store. I called to pay off phone and I was told I could not unless I wanted to pay full retail instead of the 50% off promotion. So I have payments for 2 years. I asked to return the phone and get my old one back. They can’t do that either. Terrible company, this is what you get after being a customer for 15 years. I am going through arbitration to get out of this and I will never use T-Mobile again!!!

Called T-Mobile on 08/06/25 to switch carriers to get wireless and internet service. Customer service was courteous. The agent assured me that the equipment would ship out in 2 days. After 2 days I noticed that it had not been shipped. Called after 5 days and spoke with manager. He told me that the reason why the equipment was not shipped was because they did not have the equipment to ship as promised on 08/06/25/ I cancelled the service before it began. 09/03/25, they send me a bill for $106.37 even though I never had service. C.S. rep could not look up my account without a pass code even though they had my info. After going thru my paw, I found the code. Even after getting the code, he could not send me an email that stated that I did not owe them. I was told to wait 30 days to call back and check. What a clown show. I will do my best to make sure that no one ever uses the service at T-Mobile in the future. Total clown show.

I gave them a 3 because their service has improved from the last time I had their service and the person I signed up with was very helpful. But their customer service reps are robots. Not human. If I was rating them strictly on customer service, it would be a zero. I was late due to being hospitalized last month and I was trying to juggle all my bills. I received a text message from T-Mobile stating that my account could be suspended within days if not paid. That led me to believe I had at least another day or 2 to pay. Nope. I was suspended same day. My son had to make the payment for me including $20 per line reconnection fee.

Morgantown store is not a good place to buy. The sales lady did not explain every thing truthfully. Had to go to Suncrest store to find out that she just plain lied. T mobile should look into her because this I'm sure is not the way to sale phones.

Worst company I have ever had for phone service. Little to no connection where I live higher prices and the absolute worst customer stomper service ever. Finally after 2 year contract I left. 7 months later they are still sending me bills saying I owe money after I paid their final bill. T mobile now threatening me with collection agencies. I didn’t know they were this crooked of a company.

T-Mobile is a bait and switch. Your free phone you get through their promotion is far from free. First you pay the tax for the phone that cost you $0. Then there is a charge for the phone on your bill that they credit. That way they can keep track of the worth of that free phone, cause if you leave you get charged the remaining cost. But they claim you are not locked into a contract. Then they offer you a rebate per line of $200 then deny than and lower it to $100 only to then tell you that you are not eligible for the rebate cause you got a free phone. Then we move on to the plan base price. $170 for 3 lines.

Even I paid the bills, they couldn’t open my services and it keeped shut down. It is expensive as well. The customer service is bad. I hate T-mobile. They don’t help me in the store as well. Do not pass around the T-mobile.

The supervisor Joanne from T-Mobile was very rude. She’s like the worst person ever. Honestly not only did she not give me any information about my account but refuse to give me the number for collections and decided to give me an incorrect number. She literally decided to give me a 877-251-3780. That number leads to nothing. They have put phones line on my credit which I never used and I’ve told them that I never used this. I never activated the account but yet it’s showing on my credit. I would never use T-Mobile again and I was warned about this company. Don’t ever use T-Mobile. Comcast is a lot better than them honestly and I’ve been with them for many years.

I been with T-Mobile over 15 years. I have a family plan of 4 lines that I pay over $300 a month for with insurance. Recently my phone broke and I was told you don't carry the phone anymore and I had to wait on a phone with no time frame leaving me with a broken phone. A supervisor told me he would personally be taken care of it and would call me within 3 days. He never called me and at this point I will be leaving you guys. I felt like I been ripped off and I don't encourage anyone to use this carrier.

I signed up for a non contract data plan for a Ipad cellular. The price kept going up until I canceled. Even after I canceled they kept charging my card. When I asked for proof of cancelation they said it's not their policy to give that. I finally disputed the charges with my credit card company and got a charge back. The credit card company suggested I block them from accessing my card, which I did. They still attempted to charge my card and even tried charging me for the stop on my card, calling it "insufficient funds". They sent their "bill" to collections for double even what they say I owe. And they refuse to send a bill. They act like thieves. Avoid them!

Horrible coverage glitches, do NOT expect customer service. Blame coverage issues on your phone. New phone? "Oh, our tower is down we are working on that, good luck." We need a functional FCC. What a joke.

Hello My name is Janet and I am livid with T-Mobile. I called to acquire service and after making full payment of 66.75 for prepaid service it never came through. I called back several times from 12:30 to 5:30 pm with no avail in obtaining service. So, I finally asked for reimbursement. They advised me that they would reimburse minus the 10$ activation fee that I was never advised that that was not reimbursable. I advised them that my phone was never activated which they responded whether activated or not they will not reimburse the full amount paid. I asked to speak to a supervisor or manager and was told the system could not be overridden. How do you charge someone for service not provided?? I DEFINITELY WILL NOT BE USING T-MOBILE NOW NOR IN THE FUTURE!! I will be reporting them!! #ripoff # shadyservice

***BUYER BEWARE.*** Absolutely horrible wireless provider! Don't believe me? Check reviews for yourself. Look under the Better Business bureau complaints as well as FCC and your local consumer protection advocates. You will see that T-Mobile, Metro by T-Mobile and all of their subsidiaries have numerous complaints regarding services, billing and customer care.

I’ve been a T-Mobile customer for years, but I’m shocked at how their policies are keeping me stuck in a situation I can’t control. I’m divorced, and the family phone plan is still under my ex-husband’s name. I’ve tried to move my line to another carrier so I can manage my own account, but T-Mobile refuses to let me without his permission.

I am going out of the country and I need to buy an additional e-sim card as the T-Mobile options are not as effective. However my phone is locked and cannot be unlocked as there is a balance on the phone. That said, I have a promotional credit as I turned in a brand new phone when I switched to TMobile which will pay off the phone in monthly installments. If I pay the balance to get the phone unlocked I lose this credit. This makes no sense to me as I lose either way. I am only asking for the phone to be unlocked for 11 days to add another eSIM card. If this isn’t possible, they can simply charge me the remaining balance for whatever reason that would cause me to lose qualifying for the monthly credit They are stuck on their policies and common sense is not being applied.

I've paid for insurance for over 24 months and after spending 7-8 days with customer service a rep offered me 50$ off a 100$ deductible. After he transferred me they hit me with a 212$ bill ... The day I get my replacement I'll be going in person to close this trashy service. I'd rather Spectrum or an American company who can understand ... I asked 5 representatives if one night where they were located and they all said Philippines and no matter how I expressed my issues they all just read the same script... If I could I'd leave 0 stars and my family has been with them since the mid to late 90s.

We have had T-Mobile for 1 months now. So far the coverage is great. My family and I are able to talk almost anywhere and with t satellite, I am able to keep in contact when I am hiking in the mountains. Those are the pros! The cons, everything about their sales and services is a SCAM!!! They advertise "get a phone on us." NOPE!!!! We started 5 new lines and we were told that we qualify as long as we pay $368 down and sign a 2 year contract. We were quoted $235 a month and have been told since we signed that the price that was quoted is unrealistic. Our current bill is $314, $22 more than our previous service with ATT. Every time we try to speak with someone, we are told that WE pay up front and we will see the discounts in the future.

My name is Brendan **. I have been with T-Mobile for 5 years and paid my equipment off and bill every month. They recently switched their app to T-Lite and ever since I’ve been being overcharged and very frustrated dealing with customer service reps for the past 3 months every time the bill generated. I’ve spoken to several reps in the past 3 billing cycles and each time besides the last they adjusted the bill to fit our original agreement but this time the rep told me all he can do is make the adjustments that their previous 3 reps told me they did already but I still have to pay the extra charges???

Hello, I live in Kennesaw, GA, and I have experienced very poor T-Mobile coverage for years near the Target shopping area (Barrett Parkway) and around Kennesaw Mountain. Calls drop frequently, data is very weak, and coverage inside stores is almost unusable. Other carriers like AT&T have installed more small cells in this area, but T-Mobile coverage has not improved. Can you please escalate this issue and let me know if there are any planned?

The worst company ever. I was customer with them for so long, they have unexpected charges. I changed my plan. They never told me about activation fees and other fees. My bill was so high. I was not able to pay at once, so I set up payment arrangement and they still charged me late fee!

I cosigned for an elderly friend earlier this year. He died prior to any service installed or initiated. I was billed $118.00. I went back and forth with them, was then sent to collections. I attempted to take advantage of promotion to open account. They made me pay the 118.00 and wanted to charge me $250.00 to open - $85.00 activation- plus tax and wouldn't take my phone as trade-in. There is no free anything here. Cold-hearted money grabbing creeps! I am a 68 yr, wheelchair bound veteran woman.

Dropped T Mobile, the quoted rate was way too high to continue. Found a more reasonable rate, so I closed the account 4 months ago. Now a refund of $80 is due to myself and T Mobile is making it impossible to get the refund! Every month now a "bill" arrives showing the $80 credit. I closed the account 4 months ago and now when I called T Mobile, they want to know the PIN # I chose when I first signed up, the same PIN # I deleted 4 months ago when I closed the account! Why would I keep a PIN # for an account I closed 4 months ago? Lousy customer service, I'll get my $80 one way or another.

Don't fall for the "free line" - horrible customer service. Confusing bill cycles. Get ready to spend two plus hours getting transferred to different departments if you have an minor issue with anything.

I have been a customer of T-Mobile for 24+ years with few insignificant complaints. I hear it is one the best. Now I worry that if T-Mobile as a company is or has become sooo BIG, sooo profit making company. That it becomes demanding, pushy in America, worldwide. This kind of business ventures to make more money. Can and could fail. Making T-Mobile worthless. So far I love T-Mobile. Be a company we will LOVE to be with. I will stay for as long as T-Mobile stays a worthy company to do business with. I wish T-Mobile the best in their business venture. Thanks.

Good network coverage and home Internet speeds. Deceptive offers to new customers. I never received the offers I signed up for, including an $800 rebate for switching plans. I paid $700 to leave Verizon, while explaining this offer Talking to customer service about anything is like talking to a wall. They're very nice about telling customers they "would love to see a lower bill for the customer" but don't actually suggest lower priced plans of similar value. Not an ethical company.

Terrible customer service. Unprofessional children answering the phones without answers to issues. They issued credit in my name while all of my accounts are frozen. I cannot get anyone to handle my case.

Poor Ethics, morals, standards, unfair business practices. This is my description of T-Mobile. After reading page after page of negative reviews, I am surprised that they are still on business and not being at the very least investigated by some type of consumer protection agency. Reading the negative reviews and finding a pattern of incredibly terrible customer service to over-charging their customers is truly a crime of the century. Many things I have read are true so I won't bore you with the same details.

On 9/1/25 I spoke to their rep Jesus on the website all I needed was a plan. He kept me on the chat for over an hr asking me and convincing me to buy rubbish I didn’t need, asked for ssn, turns out he was gonna ask me if I wanted to buy iPhone 16 etc which I refused and still kept me on for other stuff. Anyway managed to get the plan for first responders, the next day I had no service, I couldn’t make calls, I have an 11 yr old and my husband and I was at work which is 5 mins away. I couldn’t even call their own numbers, with that I ended up going back to Boost and before you know it I had services I was able to get in touch with my family.

I have been with them for years & recently dropped several lines from my account. I am being charged for all lines & rather than rectifying I was lied to, questions were evaded. I will most likely change service providers.

I recently made the switch to T-Mobile, and it’s been nothing but frustrating since. After signing up, the sales representative who helped me has completely disappeared, no return calls, no replies to my texts, nothing. I’ve tried to get in touch multiple times with zero response. To make matters worse, when I decided to cancel the service, I was met with a long and tedious verification process over the phone. Even after providing all the requested information, they still refused to cancel my account. It feels like they make it intentionally difficult to leave. This level of customer service is unacceptable, especially after being a new customer. I regret making the switch and would not recommend T-Mobile to anyone based on this experience.

Absolutely the worst phone company I've ever had. I've been with them for almost 3 years trying to work with them and they have done nothing but give me problems after problems charging me more money every single month. At one time I was paying over $400 dollars for two. Really $hitty a$$ phones that don't work and they do NOT 🚫 help you!! They don't care at all! I'm now had enough and taking my money somewhere else! Good riddance! Thanks for absolutely NOTHING TMobile all the did was rape my bank account! I'm so done!

Whatever you do, don't work with T mobile. By far the worst experience I have ever had with a cellular company and they have tried to illegally bill me for multiple months after I suspended services. I'm consulting a lawyer next week regarding a possible lawsuit. Avoid!

I am so sick and tired of companies and their scams and T-Mobile is no different than anyone else. I spoke to a representative that was supposed to be from the Mashpee, Location in Massachusetts, she was the most unhelpful person I have ever come across. She lied and denied that T-Mobile had a 55 plus plan with a bundle and honestly. I am sick and tired of these company. Scams that advertise on TV. And then when you call them, they don't know anything about it. And even if they do, they tell you, oh yes, we have a plan. But then you have to add this. And this and this to it to make it what they claim to be on TV.

Joke Is on CUSTOMERS! The UNLIMITED HOTSPOT IS TOO SLOW! GUARANTEED after your (small) high speed runs out and your unlimited kicks in, it kicks you OFF constantly. No Pandora, NO web surfing, NO Netflix, NO checking email!

I have been a customer for more than 10 years and this year has really put the nail in the coffin. I have not had service in my home for over 7 months. The network extender has been discontinued, and these people and are only saying "yeahh.. I'm sorry about that". This morning, I called to see what options were available for the EIP that I have on my pixel and the rep in customer care cold transferred me to tech support. The girl gets on the phone and lies about the service in the area. Says it is good and we can troubleshoot. She troubleshooted my pixel, and the service is still bad. She then moved to troubleshoot my iphone and ended up having me to remove the esim.

After 3 hours on the phone they couldn't help cancel my service. That's all I asked. I talked to 7 different people including a supervisor. I'm happy to have left this company. First they had no good deals to make me stay, nor tried to offer any. I had T-Mobile for 10 years. Definitely T-Mobile customer service before was better, now they do everything on your own phone (even at store) so what is the point of going in, and when you call they ask you to log in and do everything. No help at all.

If I could give 0 stars, I would. I recently changed services from Verizon wireless to T-Mobile and I have regretted it ever since. Billy, Bob Thornton claims that T-Mobile is better than Verizon and that is the only reason that I changed services. I trusted him and his advice. The commercial I saw is not only misleading. It is false advertisement to say the least. I am very disappointed and outraged that a person of such influence would go as far as to lie about the service to get people to sign on, this should be illegal.

Dr. Frances **

Cancelled my T-Mobile service and was told I had a $59.01 refund coming no later than 8-31. Never seen it refunded to my Visa so called T-Mobile customer service. After 30 minutes was told that this was a credit and not a refund. Why the hell would I want a credit remaining with T-Mobile when I no longer was a customer? Signed up for 2 years with T-Mobile in 2023 and told monthly payment would be $90 and then kept getting charged $100.50 each month. So they screwed us over signing up and then again when I cancelled service. Stay away from these people!!

Two days ago I would have given T-Mobile a 5 star review. After yesterday, my thoughts of the company have changed. I've been a loyal T-Mobile subscriber for many years, promoting company to family and friends. Recently, my phone battery has been draining too fast. I've been paying over $18 a month for phone protection service for years and never filed a claim. Today, I tried to file a claim as instructed by a T-Mobile store associate and got a reply that the coverage on my phone had expired. So the $18 wasn't protecting anything. Since my charge did not drop with the protection coverage, I feel I've been paying over $200 a year for nothing. The answer I received from support was 'upgrade your phone" and pay more.

Yesterday I called T-Mobile and was kept on the line for over an hour. Instead of providing solutions, the agent just repeated the same information and prolonged the call. At the end, I was promised a callback from a tech person, but no one ever called me. It felt like my time was wasted and my issue was not taken seriously. Very disappointing service.

20 years down the drain! However my wife has been customer service for 20 years now, It's been great up until this point over unlocking my 5-year phone. Customer service thanks for nothing. Which I didn't realize needed to be unlocked.

We are US Cellular customers and decided to try T-Mobile's internet. SO, we order the gateway. Ok so far. They ship out the gateway, arrives a couple of days later. Ok. We hook it up the next day. Absolutely does not perform like they claim. So, we promptly cancel inside the 15 day free trial. This is where it all goes wrong. You would think you could go to a store to turn in the equipment, right? Wrong. We go to the local store. First, the representative was really rude. She call customer care and sat there after we told her we wanted to cancel and told customer care we didn't want to cancel. She was all set to take the equipment till we told her we didn't appreciate her making decisions for us. Then, she got rude with us. Ok, so we pick up the equipment and walk out.

My fiance, myself and 2 of our kids were talked into switching to T-Mobile from Cricket. They told us if we signed up after the 3rd month we'd get $75 Sam's Club gift cards for each line we switched over. I didn't even find out that the guy who switched our phones over hadn't even our us down for the promotion until almost 2 months later. I cashed today to check on when we should be receiving the cards and the woman said give it 3 more months. Are you kidding me??!! T- Mobile service SUCKS! We continue to lose connection and if we go to the next county over to go shopping we have no service! I should have NEVER SWITCHED!

I tried to reach T-Mobile customer service and I called many times and nobody answer just I’m waiting on the line. T-Mobile very bad service now. Customer service bad. Connection bad. Plus every month we receiving different and charge charge over.

⭐️⭐️⭐️⭐️⭐️ I want to take a moment to recognize the outstanding service I received at the T-Mobile store in Chula Vista, led by ** (Retail Associate Manager) and her incredible team. Her dedication, professionalism, patience, and integrity are truly outstanding. What could have been a stressful transfer of multiple phone lines from Cricket to T-Mobile became one of the smoothest, most positive customer service experiences I’ve ever had. ** carefully explained every detail, made sure I felt comfortable and valued, and ensured that everything was handled with precision and care.

Since Sprint sold us out and I had to change over to T-Mobile, they lie on their commercials stating that they cover remote areas. I live near Goshen, AR, but do not have good coverage. Every time the power goes out, we lose coverage. Can't even call the power company.

@TMobile nightmare experience, false promises, frustration… and more that is what comes to my mind when anyone asks me about TMobile's meaning. After four failures with service coverage, I had no choice but to transfer service to other better provider. But as I had made phone Trading, I was waiting to receive the digital Visa card to pay for the traded phone but T-Mobile took advantage of my autopay and deducted $860 from my bank account, putting me in great trouble to pay other bills. When I called them, they promised to refund it while keeping the sim locked Card locked. I called several times, received several promises to get refund, but nothing was kept.

I visited T-Mobile Retail store#985D located just minutes from downtown Fort Worth. I was met with a warm smile and a friendly "hello…how may I help you?" Ms. **, was kind, courteous and knowledgeable about assuring me that I made the right choice in switching my carrier plans. Not only was my phone upgraded to the newest version, I received an upgrade to my digital watch and I was so pleased with all of the promotions, I even switched my internet connections as well. My sales representative took her time with me, I never felt like a number, I became a Real Customer with a Real need that was resolved before I left. Again, thanks TMobile for providing me with excellent service.

Been with T-Mobile for 20 years and decided to switch carriers, the day after switching they told me they could not access my account anymore due to the account being closed. They said I owe $95.00 but can’t tell me why or what is on the bill, told to just pay it. I will never go back, amazingly unprofessional, I have never heard before of closing an account and head office can’t even tell me what I owe and for what.

Forced to go from Sprint to T-Mobile. Bill stayed consistent until last month, then this month almost double-issue resolved last month-then almost double again, called placed on hold with cs for over an hour with excuses....Then placing me on hold without mute calling me a ** and never coming back to the phone-finally connecting with Mercedes?!? Asking for Mike Sievert's email and got a generic crresponse@t-mobile.Com. No number to contact anyone besides the loser cs they have hired. Take your money elsewhere-no contact number or email for the individuals in charge, yet take your money-don't correct billing issues-this is an issue for the AG in every state. Not taking ownership of billing issues and ignoring the public consumer.

Ive been with T-Mobile for 3 years. I added a line and a month later tried to upgrade that line using customer chat. Biggest mistake ever. I talked to one guy that promised me I could get $800 in credit for the phone. I was waiting on my check to deposit so I held off. An hour later after my check deposited I get back on there and talked a different rep that said I don't qualify for the credit, I only qualified for $400 dollars in credit trading in the old phone. Talked a supervisor and he said the system determines how much credit you get. So I placed the upgrade order and only got $200 in credits. A quarter of original promise. 2 days later I contact them to see why the phone hasn't shipped and they say, "You should have it in 24-48 hours." Contact them 2 days later and was told it hasn't shipped yet and I can't pick one up in the store.

For one they overcharge me every month, for 2 I don’t get service barely anywhere and for 3 they Gender shamed me and the rep called me an idiot. This company is trash and I can’t switch. And when I called back today again they put me on hold because I couldn’t understand the guy for 40 mins and hung up on me. I was on hold 40 minutes and nothing.

We switched from Shentel to T-MOBILE and it was definitely a big mistake. Of course when we went in, "Oh, we will save you way more money than that!" B.S. We got unlimited internet and 2 phones. I watch my grandson every day and I logged in on my daughter's TV so the baby could see Cocomelon. Well, after a week, it said I had used all my logins being out of town. That's B.S. Shouldn't matter where the hell I'm at or how many times I log in. I pay for unlimited. The internet is always lagging or completely shutting down. Once our phones are paid for, we are done. Worse internet service I've ever had.

Angela is very disrespectful and didn’t help us at all and when we asked her questions, she didn’t answer and her attitude towards us was very bad. We went to T-Mobile again and she was there and kept staring at us and made us feel uncomfortable and was racist.

I regret switching to T-Mobile. Since the very beginning, I’ve had terrible service — constant “SOS only” and almost no signal in my neighborhood (Little River/Calabash area). I’ve called customer service multiple times, gone back to Costco where I signed up, and even visited a T-Mobile store, but no one has been able to resolve the issue. What’s worse, the Costco manager admitted they knew this area had bad service, yet still signed me into a contract. T-Mobile’s customer service has also been very disappointing. Even though I had autopay set up, they still disconnected my service and then charged me a $70 reconnection fee. This entire experience has been frustrating and feels unfair. Poor signal, poor support, and unfair fees — I would strongly caution anyone considering T-Mobile in this area.

In store manager used bait and switch tactics to charge us over twice what he promised us. Corporate customer service took his side. Customer service person told me that I had no way of proving what I was promised, even though my wife heard the same thing.

Purchased home internet with two phone lines. Gave them info on the two phones to transfer over to T-Mobile, they said no problem. Had my phone numbers released from previous provider. T-Mobile transferred numbers, then told me my phones were network locked, I would have to buy two new phones from them. Decided to send all back the next day. Sent all back by UPS, received confirmation that it was received. Now I received a bill for $ 164.86. Took bill to local store, who promised they would take care of the problem. After six visits to the store and ten phone call to T-Mobile, I still am being billed, with a threat to turn it over to an collection agency. My advice: stay away from T-Mobile, life will be much better!!!!

08/29/2025. After being a 18.5 year loyal T-Mobile I transferred out of T-Mobile due to countless 13.5 years of Sim Card Swapping, Defective Devices, Unsatisfactory IP Tech Support, Poor Customer Services, Long waits for Repair Tickets, Late Charges on my bill even when my monthly billing Data Plan did not work. T-Mobile always found ways to keep my money yet I suffered as a 55+ an Up Senior with No Service, Excessive amounts of unexplained Data usage on my account and more.

I was sold one ohm. Went to pay bill and found out I had 2 lines I did not ask for. Paid my 70 dollars. Then got my bill this month and it was 175. I got an internet box which is 35. So 70 and 35 plus some tax does not come to 175. Then went to their store and found out that I had a watch on my account that I never asked for. They did nothing to help me at all and said the manager doesn’t work there anymore. Also said my service would not shut down. Well it did and I had to pay 192 dollars to restore service. I didn’t do this, they did and I had to pay for it. You all lied to me and put service on me that I did not ask for. You owe me money for lying. Alls I got. One pun. One internet that’s not. Never before have I seen such scamming from a manager. Who got the watch because I sure did not or the other line. So vague about everything. So now I had to pay, not you who lied to me.

Stay Away from T-Mobile. They will not provide the service they promised and if you complain you will be put through call center hell. We tried to leave and they kept charging our account and then ran us through their call center and you cannot understand any of their agents. This is a horrible company so be warned.

Big thanks Josh, Carter, Stephan. Great customer service. 💙Jefferson City location.💙 Keep up the great work guys. Everyone is always happy to help and will get the job done, no matter how big or small. 💙💙

I'm 57 years old, and I've had experience with every major cell phone and Internet carrier. I'm also an avid consumer of products. So what I'm about to say cannot be understated. T-Mobile is the most dishonest company I have ever dealt with in my entire lifetime, of any product or service. I wish there was the no star option. T-Mobile does not, and I repeat does not, fulfill their price lock guarantees, assurances, or whatever you want to call them. Anything they say, from a selling standpoint, is completely meaningless.

I would do anything to get My Mobile Lite app to work more than just a pulsing Capitol T in the middle of my screen, all the other apps works just fine. I definitely want to stop calling your phone service for help, turn off biometrics still calling the police. Randomly.

I've tried for the last two days and talking with 4 agents trying to obtain my T-Mobile rebate card. After. Successfully explaining the reason for calling not one of the agents were able to repeat and understand what I said. After the fourth time of explaining to no avail, becoming extremely distressed mentally and physically, I had to end the call without obtaining the information sought.

I have been a T-Mobile Sprint customer for 18 years. I have service in both Nevada and Minnesota. Internet is sketchy and unreliable in Nevada. In fact, when I called about my Nevada internet service I was told the tower I was connected to was a 3g tower located in CA. MY service regularly has download speeds slower than 20 and upload speeds around 4. Second issue is I have screen protection coverage for my phone. I live over an hour from a T-Mobile store. I have ordered replacements by phone prior without issue. Today I was told I have to drive an hour to present a photo ID so that a store employee can order the replacement screen protector and have it mailed to my home. I would not recommend doing business with this company.