T-Mobile Reviews

T-Mobile are thieves. I was paying $100 a month for years all of a sudden my phone bill went up to $400. I tried to contact somebody to talk to them about it and when they turned off my phone because I couldn’t pay I couldn’t talk to anybody. They only talk to you if you pay them. You can’t even call them to set up a payment arrangement And they block your T-Mobile account online so you can set up your payment arrangement online either. If you’re late on payment. I just never got an answer to why my phone bill went up $300 overnight and they don’t care to even tell me .I go into the store and they can’t do nothing. They have to call T-Mobile to get any answers and to do anything! The stores are useless unless you’re buying a phone of course.

If I can give zero stars I would. 2 months in and I feel like I was strung along so I can be out of my cancellations period. Looking into my options now to switch to another company. Was told one thing and it is the opposite of what I was told. If you are talking any representative make sure you record.

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It took me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.

Somehow got signed up for a more expensive plan. Data clearly was congested in my area as it either didn’t work or loaded dial up speeds. Tech and service all blamed it on my phone. Literally felt like I paid for some back alley scam. Just want my money back.

Customer service is so very terrible. Over an hour every time I have to call. They will never let you talk to a manager. They will lie to you over and over and over again. I wasted countless hours of my time getting absolutely nowhere. Beware of their scams. They will promise you one thing then do another once they have you locked in. I feel like I'm dealing with a communist country and everything is out of my control. I feel helpless in trying to get the money they conned me out of. I'm having to file complaints with BBB and FCC. It's been a long 7 months dealing with them. I wish I never got involved with T-mobile. Do not recommend using them to anyone at all.

Absolutely the worst customer service I have experienced in my life. Ordered and paid for a month's worth of hotspot mobile data and was never able to use any of it. Called in 4-5 times and keep getting routed to the Philippines and keep getting denied when wanting to speak with supervisor. Never got my service and never got my refund. I even went to the store in person and they can’t do anything about it. Terrible service overall, please do not buy from them as this will help keep them in business. Companies like these do not deserve to be in business and to sell to customers. They are basically stealing from customers.

We switched over to T-Mobile under a 2017 promotion that was NETFLIX on them for life and PRICE-LOCK for life. Well apparently for LIFE was only to 2024. Bottom line is T-Mobile LIES to its customers, so do yourself a favor and look elsewhere.

Good service by everyone one I have dealt with. I have one problem. I never know where it will say I am logging in from. I live in Virginia. It never logs me in Virginia. Maryland, New Jersey or Pennsylvania is where it says I am. This causes issues with Facebook and other sites. That said it is the best phone service and almost best internet I have ever had. I don't often tell anyone to use a service but all my family and friends are. T-Mobile no.

I moved my family plan (4 lines) from Verizon to T-Mobile. I will say T-Mobile’s coverage thus far is much better than Verizon’s. The process to move the lines from Verizon to T-Mobile was a NIGHTMARE. We were given misinformation multiple times. It got so bad we had to report them to the FCC. Even that didn’t correct our billing issue which one could easily call “bait and switch”. After spending hours on the phone and getting a different answer every time I called, the issue was resolved. T-mobile begrudgingly credited my overly inflated bill, acting like it was my fault they were overcharging me. Buyer beware. This company is an absolute nightmare to deal with after they have you locked into a plan.

The same old story that they are working on improved signal is a lie. It's just a way to shift the blame from poor infrastructure to make the consumer feel that maybe it's just the area they live in. It's not. It's just a crappy company making huge profits with poor service.

T-Mobile seems to be a great deal on TV, but in true life the coverage is really terrible. I had T-Mobile a long time ago and switch because of the weak coverage, I switch to AT&T and all my problems were solved..We needed new phones and T-Mobile had a great deal with the iPhone, so I switch back, and it was the biggest mistake next to CenturyLink I have made. Go somewhere else..

As a handicapped Veteran I had trouble. My phone shut off from manufacturer's leaving me no way to even get my information to another phone. Went there (very hard for me). Was helped. They closed my account. Took phone so I figured okay. Purchased another phone from different mobile store 2 months ago. Now they continued to bill me because they said there was no pin. Charged me late charge. Also made me travel, use my wheel chair just to show my ID and close it. Cost me a ride to and from and 149 dollars. I tried everything on the phone and still made me pay and travel. Never in my 82 years on this planet was I treated so ugly. Don't use this company. I was auto pay. This is just the way it happened after being with them years.

Went to three different branches to get my phone unlocked after a upgrade locked me out... They got rid of all their tech support and was told I had to get it fixed by an outside tech repair company.. Called to get estimate. Starts at $50... I'm switching because they feel the savings from helping their customers is more important..I have 4 phones and one tablet through them. Do not use T-Moblle...

T-Mobile is Overcharging their customers by charging $18 per phone for insurance when it should be $20 per plan for all phones. And their rates are extremely high. Please compare with other carriers to save you money!!! I have been a loyal customer for over 15 years and when they found out that I was trying to switch to a cheaper carrier, they locked all of my phones where we cannot switch our phone numbers!!!! The worse company ever! I am furious!!!!

We signed up with Tmobile for agreement of 2 new phones, 2 new lines for $118.33 unlimited everything and $30 for home WiFi. Total $148.33 a month. They sent us a bill for $211. That is not our agreement. Screen shot the chat. Thank God 'cause we have proof. But they refuse to honor what this Aileen offered us.

Service is fine. I've been a customer for years, but am now looking elsewhere. Customer service is the worst. Stores run scams by offering you "free" stuff, but then it's all on your bill and you can't get it off or return the items. Buyer beware!

Called for the 5th time to complain about home internet. I was told I could upgrade, all I have to do is drive to the nearest store and get a new gateway. I drove the 15 miles only to discover my account was not eligible for the upgrade. Stuck with poor internet and confusion, lies and more lies.

T-Mobile is absolutely AWFUL and they will do zero to help you, other than read from their script and assure you that it is a cell tower issue every time. Doesn't matter where you are. Their c/s reps and technical support reps will try to give you every excuse under the sun. It's your phone's fault, issue w cell tower, interference from neighbors??.. Going back to Cricket. Never had a problem w them in 10 years. I only switched because I was going to try their Internet and figured I would bundle. Internet was the biggest joke of all time. I've never had more than 1 or 2 bars on a steady basis, and I gave it 3 years. Take my word for it. TMobile 150% sucks, really hard, 8 days a week.

No, I don't know what to say, well, they have deceived me. The insurance is terribly bad, but the worst thing is the people who deceive so they can make a profit from the sale. I could add more things, but it's not worth it. They are thieves.

I just received the WORST service I have ever experienced! I went to the store in Glendale off of 83rd ave & union hills to get a new phone. I paid for the new i-phone in full and then Irene started to transfer my data. She couldn't transfer my contacts & then said, "You can enter your contacts manually," to which I stated, what good is the phone without my contacts? Then she told me I could take the phone to a data transfer company and pay more $ to have them transfer my contacts. This is after I sat there for an hour with her! I stated that is not a solution, in which she said, "I'm trying to give you options." Then I reminded her that I just paid $1100 for a phone that is worthless. I don't want the phone then.

I've been with T-Mobile for over 15 years and have experienced a steady and accelerating decline in the customer experience. Actual cell phone service is acceptable but now account access and ability to pay for service require more steps, codes and processes than IDMe with the IRS—that ultimately force you to pay more. Due to T-Mobile's frequent, yet problematic site "upgrades", my correct password didn't work and, without warning, I was locked out of my account and unable to pay as a guest. The only option was to call customer service, who stated they require an additional fee to process the payment.

It is the most fraudulent, deceitful and fake telephone company that exists, horrible service, they promise you something and it is all a lie, the promotions are a fraud, a lie, the leaders of this company should be ashamed, terrible, horrible, they only want people to take their service and then they deceive them by promising something that they will never fulfill.

I opened an account at 5019 5 Ave Brooklyn NY11220, 4 days later someone went to a T-Mobile store in 1 Providence PL, STE 5280, Providence RI 02903 and added another device under my name, T-Mobile gave them a device without an ID and charged me an extra $300.00 and will not refund the money for their negligence, several people I know are doing a lot worst than me, T-MOBILE Need to be investigated. The device was sold by ** Sales rep** in Providence RI With my Identity. This company or their employees are committing fraudulent transactions.

LONG time customer and the phone quality is now horrible...2 in a row that have had MAJOR flaws (return the phone and pay restocking fee for THEIR garbage parts) but the worst part? The service that used to be tops is now out to take your money and run. SO DISAPPOINTED. You will spend an INSANE amount of time on the phone (on hold over and over and getting cut off frequently and they NEVER even call you back. They DO HAVE MY NUMBER TO APOLOGIZE FOR HANGING UP ON ME IF THEY HAD WANTED TO!) PLUS inperson (out of desperation and were no help whatsoever after the sales were made). This wasn't one incident on one day. We have had quite a few lines and phones over the years with them. Sad. I used to always depend on their service but can't anymore. I would have uploaded images but I'm in the process of returning all my phones.

I have been with T-Mobile for almost two years using the same device. A Blackview 8800pro. My phone worked perfectly the entire time I was with T-Mobile until three weeks ago. I have gone into their stores, I have spoken to 5 different tech support staff a customer support staff and a supervisor. I have spoken to Christina, Isaiah, Burt, David, and Avery in Tech support, I have spoke to Malik in Customer support, and Brandon his supervisor.

When you need clear answers they are of no help and leave you on your own. Will never be a customer again. I was a long time customer of T-Mobile, almost 15 years. In September of 2024, a promotion was presented to me, I accepted as it was a great deal. After the fact,T-Mobile told me I was not eligible for the promotion and canceled the order on their side after the new phone had shipped and I was charged. I took my business elsewhere and have no regrets! Should have done it years ago. Settling up with T-Mobile for the refund owed to me and the charges due about when my account ended etc. have been much more than a headache. Going on 2 months of dealing with these people (over the phone, in-person and online).

Their customer service is crap. Tried transferring from ATT with my iPhone 15 pro max. Which has a eSIM. They ported my number to a SIM card and I lost all service to my phone. Can’t make calls txt etc. There’s no way they can fix it unless I go into the store. Which is over 100 miles away. Worst decision I ever made was switching. Horrible experience.

Here is our T-Mobile frustrating scenario: We switched carriers from Verizon to T-Mobile on 6/15/24 at the Maricopa, AZ store. We spoke with Luis who was the sales rep and he advised us that T-Mobile would pay off the balance of our existing phones with Verizon. We trusted we got the correct information, gave them our old phones and purchased new Samsung phones. One week later we get a call from T-Mobile stating that we did not qualify for the trade in for our Verizon phones as Verizon was exempt from this promotion. Therefore, we no longer had access to our old phones and now owed $684 to Verizon to pay off our contract to them.

Horrible service in the last 10 years, and to transfer to other phone companies is difficult. I can't even pay my bill over the phone, and that means that I'm out of service for a few hours. Sometimes, it's emergency situation.

Scammers. I got their home internet back in August. I didn’t like it and returned everything next day and cancelled my account. But they charge me every month like I still use them service. But I don’t. I called them multiple times. I’m going to hire a lawyer. No different way.

T Mobile had been charging us an extra charge for over 5 years, until we did our due diligence & found out it was a faulty charge not part of our contract. We call & requested this extra charge back but they declined & said they could only cancel moving forward but would still have the charge the currently month. They agreed charge was a fault of theirs too, crazy, terrible customer experience & a robbery honestly.

T-Mobile charged me for an internet box I returned. I didn't notice it for 15 months. They refused me a refund because they said it was my fault. They stole $750 from my bank account and then blamed me.

I have so bad experience with T-Mobile, no coverage for WiFi internet and phone services, I even try couple times to fix the issue, they told me they will not be able to assist me, so I’m paying bill for no reason.

We were with T-Mobile for almost 8 years and they are complete scammers! DO NOT EVER BUY THEIR PRODUCTS. THEY ARE SCAMMERS, go somewhere else if you are looking for phone service. We got the family plan and all they did was take money beyond the amount we were supposed to pay. They are thieves. When you buy things from them, they make it seem nice and tell you buy one phone and get one free, but in reality you have to pay for both. An example: they charged me more even after I fully paid for my phone. If you are a current customer, try to leave immediately!

I have had nothing but issues with T-Mobile billing. I had a set plan and changed it to add a line along with internet. Each month they have an excuse why it's changed. I mean from $161 to over $300. Each month it is a different excuse then they give me a set amount and next month it is that. Then next month the bill is outrageous again. We have the military plan because it is supposed to be less expensive than the senior plan. Seems like I can't win. I will absolutely be dropping T-Mobile as soon as the phones are paid off. I don't have time or the funds to deal with this each month. I am very disappointed. We had T-Mobile for a number of years and we're very happy with it but for some reason, we have had nothing but issues. Not at all satisfied!

T-Mobile service has been beyond horrible! Constant call drops or “Call Failed.” The bills are ridiculously expensive for less than mediocre service. I pay over $300/mo. for 4 lines not including the late fees and scam fees! I have been charged 37.00/mo for a line that NEVER existed for over three years! I asked them to correct it over a year ago and they failed to do so.

Horrible idea for businesses. They will upsell you on promotional lines to reduce your monthly bill but then not close the lines out and continue to charge you for them when you move carriers because their reception is terrible. Avoid, avoid, avoid.

I like to share something for all to see and know I been thrown away like trash, lied to all because no one told me about the promotion internet that we have 30 days to submit online to collect 200 dollar rebate gift card. I first texted T-Mobile customer service. Trisha, Trisha, she told me she was so sorry that no one told me and that she would expedite my request to get my $200 gift card. She lied to me nothing much done. The third person I talked to just 2 days. Also, the very same thing to me. Oh I won't lie to you. I won't lie to you and sure enough. She lied to me right to my face. The supervisor gets on there. On the fall with me and says, "We cannot do that. We cannot send you that $200 gift card. Because you're past the 30 days limit." So instead of helping me, it took back the internet. Now, who is wrong here? I'm the one that was lied to. I was the 1 that wasn't informed about to 30 days. and here I've been a customer 9 years almost And this is how I'm treated like trash

Today I changed mobile service providers for the first time in my life. I had Sprint until T-Mobile bought Sprint and things have gone downhill from there. The reception has been poorer because the network is a different network and is poorer. It's a grotesque practice of phone companies and cable and internet companies to provide zero customer retention. Pricing until you complain or threaten to leave at which point they drag out the conversation for as long as possible. Having seen that coming, I didn't call to cancel until I had set up service with the new provider.

I went on T Mobile to try and see about creating an account with them and switching my numbers. I never got my SIM cards. I called and told them that I was gonna cancel since I never received them and was not going to proceed with them. Then they tell my okay but I cannot cancel anymore because an account with four newly created numbers was opened under my name and I had to call and cancel through the phone. So I was told it was canceled and fine. Next thing I know they bill me 135$ for the account that I never proceeded with. They tell me they canceled the account and that I was going to be refunded.

Okay so from the very start I had nothing but issues with this company. They gave me the wrong phones to begin with. I was in a halfway house so I couldn't return them on time so I never got the phones I wanted. Now even now two years into my plan almost I try to upgrade my phone and they still want to down payment cuz they say it's free if you have the plan that I have and trade in a phone which my phone tell eligible yet they still want to $250 deposit. It makes no sense so it's free but give me $250. They say, "It's to ensure you'll pay your bill" but I've never had my phone shut off in 2 years so how do they need money to make sure I pay?

I am on my daughter's plan. Up until recently, I've had no complaints. A couple weeks prior to traveling to Japan, I attempted to open my Google wallet to facilitate purchases there. My bank refused to OK the wallet, based on "previous fraudulent activity" on the phone. Both Google and T-Mobile stated there was no such activity. It was concluded that the equipment (cell phone) was at fault. This took about 12-25 hours to get to this point. As I was leaving in a few days they expedited the new phone to the local store. It arrived late afternoon Oct 9.

Here is a good one. I lost my phone this week. I went to the T Mobile store. Young man behind the counter on his phone looked up. I told him what happened and I could not access the T Mobile website etc. He said, "You might want to go to Best Buy and let the Geek Squad help you out??" So I sit here today with three lines from T-Mobile and no one seems to want to help. Stay away.

Would give 0 stars if I could - I tried for at least 6 months to resolve an issue with my phone not receiving calls. They finally sent me a new phone under the warranty. I sent them the old phone. Great. Fine. Then a month and a half later I get a bill for the old phone saying I did not send it back. I have spoken to NUMEROUS customer service reps that tell me it's been figured out. They see it was scanned at UPS when I mailed it - now they tell me they received the box with no phone so I have to pay for it. $1100 for a broken phone that I paid for - I even told them to just take the new phone back - nope they won't do that. It was either stolen by a UPS employee or Tmobile employee. How can they not just track the phone??? Every time I spoke with a tmobile agent for WEEKS I was told it's fine - until today - it's so sorry, so sad, too bad. I had to call back to get tracking information so I can file a claim with UPS.

Horrible customer service. I was a 20 year customer and the past couple of years the customer service has taken a nose dive. After T-Mobile customer service kept messing with my account because autopay failed to work and I was locked out of my account without a PIN and thereafter customer service would not help me since I had no PIN.

Canceled home internet service. They billed me for the next month and sent me bills with a credit balance. When I called customer service to ask them to send me a check for the overpayment they wouldn’t do it without a PIN number. I couldn’t log into my account and reset my pin because They deleted my acct when I canceled. Catch 22. I feel they do this on purpose to keep your money.

I have the service for three years. It sucks! I live in an apartment building built in 1996. To speak on the phone without shouting and shoving the microphone in my mouth, I have to go outside even in 40 below weather. The hotspot I added is useless unless I go outside and sit in my truck. The service reps are liars, been told, "We will point the satellite right at your house and even better we will send you a free signal booster." All a load of crap. Looking for a phone company that can get a signal into the apartment, they can get a signal in the Pentagon, but not this old apartment building.

I have been a T-Mobile customer for about 7 years. My wife and I a year and a half ago went to our local T-Mobile store to upgrade our phones, we had a pretty basic plan, but it had all unlimited all for 5 lines. She and I were just going to get new phone for ourselves though. Point is the clerk convinced us to drop our plan and go with one that gave us an annual upgrade at no cost, so we did. They changed our plan which was more expensive, our bill went up $85.00/ month. Fast forward to this past Sunday, my stepdaughter’s birthday. We went to cash in on the free upgrade only to be told we don’t have an annual upgrade plan even though we’re told that’s what we were getting and our bill went up $85/month.

Over the 10 years that I was a customer with T-Mobile. I have had them change my account change my billing so that went higher without my consent on multiple occasions. At times, it was necessary to contact a Better Business Bureau in order to resolve the issues. Recently they walked out all of my voice messages, including some from my dead mother, which they refuse to return until I set up a security account with them. The last security account I gave them was hacked and now all my personal information is all over the dark web. We’re on my phone. I get nothing but spam illegal operations, trying to get my private information or get me to sign up for things that I would never do after their lack of concern over this information I left and went to AT&T. So far, they have been a very good.

I was trying to get 2 iphones, either 14 or 15. I couldn't 'cause I answered some questions wrong and have to wait 30 days then my husband applied and got approved. Still couldn't get the phones. Down payment was 500. Way high so we want other way to Verizon and got the 2 iphones 15. Down payment was 174. Who can beat that? Not even T-Mobile so good thing Verizon helped us. Better deal, etc.

I have had T Mobile for three years. Never had a issue until 10/28/2024. Called customer service with a billing question and all I received was arguments. Before you think I am late on my bill I am on autopay so that's not it. Rep could not help me so I asked to speak to supervisor. All supervisor wanted to do was defend rep which I was not upset with or unhappy with at the moment. Talking with supervisor all she did was tell me she didn't lie to me. I never said she did so red flag. Then kept repeating herself to defend rep. At end of conversation I was left with no resolution. All of this over a device they didn't even service any longer and I called in to report not working. Was never told they didn't service them any longer. Then charge me 149.00 for so I am out 149.00 for something they no longer service and wasn't working just to keep my service on but not for long. I am out of contract with them.

T-Mobile gave a faulty phone. It died as I was going on vacation so after 4 hours on the phone they sent my new phone to our vacation address. It couldn't be set up so a day away from my family to spend 5 hours on the road to go to their store. Who, by the way, would not take the return phone because T mobile sent me a "return label". We took it direct to UPS and got a tracking number. It, per T-Mobile arrived at their warehouse but they can't locate it so they are charging me $1194 since it is lost plus another $250 to pay off the new phone.

I have been a TMOBILE customer now for about 2 years. I was originally brought over from Sprint in their buyout. So I went through Hurricane Helene. NC was crushed by this storm. Yet when I asked them if they could credit me for the 18 days I didn’t have service I was told 3 times that they couldn’t help me. I just have to pay it and suck it up buttercup! I will be changing service just as soon as I can! How horrible to do a customer that way!

T-Mobile is a ripoff. They just sent me a bill for $214 for equipment that I returned and they suspended my service last month two days after I paid my bill. They have been overcharging me for the past six months. Do not trust them. Do not fall for the gimmicks or scams. They are a rip off. They charge you whatever they want and they get away with it and if you don’t pay it they will turn your service off. I’m dropping them for Xfinity. I’ve been with them for three years and I’m done. Their service is crap. It goes out all the time and they still charge me a bill and won’t take nothing off the bill for my service not working for two weeks.

I was a customer from 2007 until today 10/25/24 when I was over charged for my prepaid account, in the past they had made good on mistakes but after today I see why they have been losing customer and so many negative reviews. They can go broke for all I care, AT&T or Verizon are a better carrier no doubt.

Perhaps the worst experience I've ever had with a company. Flawless customer for three plus years, Auto-Pay, one of the few people left who actually pay their bill. Ordered new phones, attempted delivery could not find my house (?!) so they immediately send back to TMobile's warehouse? Call Tmobile, apparently I have to wait for the package to arrive (3-5 days) and then an additional 7-10 days to get a refund in order to re-order phones. Called into TMobile and they could do nothing for me, offered nothing. Did not give two rips about my situation and offered no solutions. I am not worried about the money, I can pay for the phones outright. I am, however, completely blown away at the service (Or lack thereof) that I received to rectify a seemingly simple situation.

Would give 0 stars if it were an option, Tmobile has overpriced plans. I would recommend basically any other cell service company if you care about what is in your bank account. If you do have Tmobile currently, better watch the amount closely because it can and will change on you with no notice beyond just being present on your billing statement. If you're canceling your bill, you better ask if there are any additional charges because if there is, they will not inform you beyond a letter in the mail like we in the 1960s and they don't have your email address.

DO NOT USE T-MOBILE. They recently stole my trade in device and are not honoring the promotional value. Ordered a new iPhone 16 pro online and sent in the trade-in via mail. Received an email and text message stating the trade-in was processed and the promotion was honored, and less than 12 hours later, received a text stating the promotion was ended because of eligibility. Called into what can only be described as F- customer service and was told the phone sent in wasn't the phone I claimed it to be. However, it was the phone I claimed it to be and a customer service rep verified that it was. I was told it would be escalated and resolved within 24 hours and I would receive a call back. However, never received a call back.

Insurance is $9 a month. When I wanted to have my phone fixed for minor problem: the deductible was $45. The phone itself only cost $250. Do the math and find another company. I'm going with Boost Mobile which has the same network and I think unlimited is $25.

I don't trust their promotion offers, they lied to you, I was offered their promotions to add another line in my service for free and get a half price for the phone if I buy a phone but now they charge for the phone line that they added. Bad experience and looking for a new provider.

Would give a 0 if it was an option! T-Mobile is terrible, the service is ok, but if you cancel them, they end up charging you an extra month even if you only use 1 day of service and increase the rate by 5 dollars. Highway robbery, I've had decade of cell phone service through many companies and have never heard of such theft.

By far, absolutely the worst phone provider ever switching from AT&T over to T-Mobile almost 2 1/2 years ago. Trouble with incoming calls, outgoing calls, calls, dropping no service constantly make up an excuse and then try to blame it on the actual phone itself when all along it is T-Mobile, they don’t care about you as a customer. All they care about is being paid for the service.

I Had Sprint and was very Happy, 23 Years, then T Mobile took over. My Bill kept going up so I switched to another Carrier. T Mobile had Money in my Account in the Amount of $37.43. I thought they would mail me a check for that amount. Nope. They kept sending me a negative Balance and deducted $3.00 each month. After 3 Months it was down to $24.76. They said they would reverse the amount into my Bank Account. 15 days later, NO Credit. Then they said they mailed a gift Card and I have to wait 10 Business days. I see it as they stole my Money. Good Luck with this crooked company.

I have had the absolute worst experience with T-Mobile. Due to their negligence and lack of competent customer service, they wrongfully sent my account to collections! Despite making all payments on time and having no prior issues, they somehow managed to mismanage my account information, leading to unnecessary and undeserved damage to my credit score.

You all are thieves! I was told TWICE by a representative that my daughter’s phone was going to be free. All I had to do is pay a one time fee and then the monthly service. I was THRILLED so I decided to treat myself to an Apple Watch as well. I went ahead and signed the contract, got the phone, gave it to my daughter for her birthday and when I looked at my account I realized I was on a monthly financing plan for over $600 for the phone. I called and spoke to a rep who said he would escalate it and a supervisor would call me back within 5-7 days. I hadn’t heard from anyone so I called them to see what was going on. Apparently it was never escalated and the new rep was telling me I was still within the 20 days to return the phone and cancel but there was no promotion that I qualified for that would give me a free phone.

Complete nightmare switched phone providers was talked into upgrading my phone. The I 16 doesn’t work. My phone number didn’t transfer over. I’m sending messages or responding to a message and I’m being told that another number is coming up that’s not my number. Ongoing issues for five days straight trying to get things straightened out. Keep referring me to IT. Also told me I could not have my phone that I traded in back which worked fine and I didn’t have any issues at all with it . Had three different sales people working with me in the store said I signed an agreement with a representative/sales person that I didn’t even work with however, they produced a document with my name on it read all the fine print know what you’re signing and get copies. iPhone 16 has not been a good phone purchase for me.

Because I am a perfect T-Mobile customer for many years, I was offered an upgrade. The promotion was to receive 2 new Samsung phones for $200, all I had to do click on agree bottom in an email. Now they are charging me $800 because they said I agreed. I am still trying to fight this real Consumer Fraud.

I wish I had never made the switch from Metro to T-Mobile because not only do you get a lot of solicitations, but you lose out on perks such as free Amazon Prime. Plus the tablet or the hot spot does not work out of state. You can't even delete the visual voicemails either.

Beware of trying T-Mobile. They offer a free trial period to see if their service works in your area. If it works, I pity you with their piss poor customer service. If it doesn't work, then you're told you won't be billed but it takes 30 days to cancel your account and they can't send you a return shipping label until your account is cancelled. The catch is that's the trial period and they take their money off the auto draft account you have to give to set up the account. It's now been almost 3 months to get $162 back BUT they only give you $120 due to cancellation fees. YOU SUCK T-Mobile!!!

Not only is their network terrible they also have terrible customer service. I spoke to multiple people in the span of a week because nobody apparently could help me. I spoke to the supervisor who was not helpful. I feel like if I been with a company for years, it would be nice if I could be helped. I will be switching. DO NOT USE T-MOBILE!!!!

My parents have been with T-Mobile for 23 years and in August they received a bill for over 400.00 dollars. On the statement it show an international call to India for 111 minutes. And was charged 382.00 dollars. My mom speaks Spanish barely English and knows NO ONE out of the country. My father went to T-Mobile and was told they would credit their account. Then last month they received a bill and the charge was back on. I called T-Mobile for them and spoke to customer service and she said they will put an investigation and I should receive a call back last Thursday between 6-7 pm. Never received a call back. My parents called me today because they received a e-mail saying they had to pay the charge.

I was a Sprint customer from 2011 until TMobile merged with Sprint in 2021. I stayed with Tmobile for a year before transferring services. During the merge TMobile had us upgrade to their phones and in the process I lost phone numbers. I tried to get them back, I was told by a lady last year she could get the phone number back for me if I gave her specific times and dates I texted the number multiple times. So I hung up with her to get that information and called right back. I got someone else and they told me they are unable to help yet I was told not even 1 hour before that they could help. This company sucks for you request a paper bill to be mailed out every month and yet they never did once they merged with Sprint. At least with Sprint I would've been able to find the phone numbers I lost.

Do not try to order anything from Tmobile online. I attempted to purchase an iPhone on a lease. They approved it before I submitted my purchase. Then when I paid the money they just took my money and redirected me back to a page that said it wasn't accepted after they already took my money and when I called they tried to say they couldn't do anything about it without a order number which I don't have a order number. I just have the transaction of them taking money from my account. Customer service was not helpful and tried to make it seem like it was my fault that they took my money. If I don't get my money back I will be going into the store to raise hell because I don't play about money. Just be aware go into the store if you are trying to purchase anything from them.

I have been a customer of T-Mobile for several years. In good standing. While waiting for repair of my flip 6, I requested my old flip 4 be unlocked so I could use it on the Thai network. I was given company line it would take 3 to 5 business days. I explained again I was in Thailand with no phone service and really needed t-mobiles help. The supervisor was unwilling to commit to help me, stating she could not guarantee a sooner commitment.

I just spent 2 hours on the phone getting shipped around from department to department answering the same questions with approximately 10-15 representatives. After an hour and a half they hung up on me, after that I actually started to get mad. I was understanding up until then. To get anything done you HAVE to go to a store. I just wanted to return a home internet router that didn’t support the service area they told me it would. Absolute joke. I would never recommend anything they offer to even my worst enemy.

Tmobile keeps adding insurance to phone lines in our plan without authorization. I've called repeatedly to tell them the charges are unauthorized and they keep charging it anyway. They tell me they stopped the charges but yet they keep charging it. This has been going on for years. This company is fraudulent.

Your company sucks. 1. You have 3 branches illegally, 2. You don't even apparently have most the cheaper phones at the store, so scammy cause they can't even be ordered so why are they on display. I was told lies about some of the phones and to wait and still got nothing for 2 weeks seeing if I could get one of the phone which apparently doesn't exist even though it's on display, and it has set me back so much I need my phone for business and you're wasting my time, I just got me new phone on Amazon and it was cheaper so I'm not buying from your store anymore.

Forced to buy out equipment to change carriers because their service doesn’t work where my family I moved. We had phones more than half way paid down. Their service is the worst by far. Tons of drop outs, and no service at all with more dead spots than I’ve ever experience. Don’t recommend…

They keep changing the plan rate without any notice! I purchased the Business Unlimited for $144 for 3 lines per month. Come to find out that they were charging me $30 extra for over 2 years $176 per month instead of $144. When I call to talk to them about it they offered me a different plan but did not refund me the extra $30 per month they charged me over past 2 years! Their service representative located in different Country and were hard to understand and very little knowledge and authority to work with customers.

I was sent the email back in July 2024, indicating that they have not received my device back. so I called T-Mobile and told him that I sent the device back. They said they received it. It could be on the dock. Didn’t hear anything else for a while. Then I received another call again. I email indicating they have not received a device. No worries we’re gonna take care of it. today is now October 18 I’ll look at my bill. There’s a bill for $1500 of course T-Mobile states again they have not received this phone so I produce receipts before I produce receipts. They wanted me to pay the balance or make some type of payment arrangements call back representative to make a payment payment receive, T-mobile is the worst. I didn’t even want to give them a one star.

I dropped my phone and it broke, so I haven't been using my service and logged into my T-Mobile account to look at a phone. I am on auto-pay with T-Mobile and get charged monthly. I assumed T-Mobile was charging me correctly. I notice my Magenta 55+ plan was costing $100 for one line, even though the web shows one line should be $65. I called in to ask why my rate seems high compared to current rates. Well, I had 2 lines and ported one out. I cancelled that number with T-Mobile, but they said my expectations are "too high" and the consumer bears the responsibility. I was supposed to tell them to change my rate. They will not credit my account.

Can't post without giving them 1 star. I'd give them none. I moved and forgot about my account. Had 100 in credit that is my money from over paying and yet they closed my account, archived it and when I called or went into the store 5 people later I pretty much feel like I was told to ** off and they won't do anything to send me my money. Won't ever use this company again. The supervisor even took forever to pick up and she even as her role she doesn't have any access to things either. Suggest using other networks. Worse than dealing with the IRS.

In July 2024, thought I was getting big savings by switching from Verizon Straighttalk but was I fooled!! T-Mobile flyer states 45% savings using code “Savings55” with FREE IPHONE. You end up paying finance charges on Series 9 iPhone for 2 years!! After 1month of terrible service (dropping calls, not getting calls) with new phone, my local t mobile store updated my phone and that was fixed. But MY BILL was almost doubled from what I was quoted of $57/month. Then BILL WENT to $84.70 and this month it was $90.43….

They charge very high rob you everyday. I charge you every month different. They tell you something and when bill come it's double..Bad, bad, bad company. I never recommend this company..They gave me stress every time

I was a loyal T Mobile customer for years but finally the bills got too high so I switched to a cheaper carrier. I moved over all the lines but was unable to close the account because an aggressive sales person had added a line in some convoluted deal to sell me a phone. We never used the line. No device was attached to the line. However, the device had apparently not been paid off. I called T mobile saying that I wanted to pay off the device so I could close my account. I paid it in full.

2800.00 in new equipment that they would not activate because I didn't have an account number or PIN to give them. I was never given such!!!! 19 calls and no activation and they REFUSED to give me a return shipping address. Never again will I trust T-Mobile!

I have had terrible experience with T-Mobile technical support! My phone stopped working and I was transferred to technical support only to get the runaround. After being on my friends phone trying to get help, the man on the other end of the call, put his receiver down while I could hear others in the office laughing and joking around! I was on the call for 1 3/4 hours before I finally gave up and ended the call!!

The worst phone company ever, never lower the rates. Instead they raise the rate and the customer service?? The worst customer service from hell. After 4 yrs trying to lower my bill and instead they raise it! 4 yrs and nothing. Instead I got the rates increased! So many other companies out there better, faster and more affordable!!

Constant issues. I made many attempts to get issues resolved. My parents have the same issues. Other people I know have the same issues as well. Can't call or receive calls frequently. Between my phone and tablet I pay $85.00/month for this. Highway robbery. They dazzle people with their their advertising but don't deliver.

Stay away. They are absolutely horrible. They convinced me us to leave ATT with the promise of free phones and here we are paying for them. They even went back and listened to the recording and said sorry you are misinformed!! Run away. It’s not worth it! Was in the phone 4 hours to get to that. Nothing resolved except the person they trained and listened to on the recording gave the wrong information. He even called us back the next day to close the deal. But they refuse to do anything.

Recently I take service from T-Mobile business family plan, I spoke someone by phone. His name June & he offer me 4 line with 4 iPhone 15, 2 years contact with autopay $170/per month. After that 1st month they send me $605.07, I call them. They told me this is with taxes equipment etc. Now they send me $245.33. Now I try to call salesperson June. He didn't answer, someone call. Tell me he is no more with t-mobile, Now I am stuck with large bill.

BUYER BEWARE!! We just left T-Mobile after 15 years as our carrier because of the initial incompetence at a location in Meadowood Mall in Reno, Nevada, that is CONTRACTED, and not owned by T-Mobile. Thereafter, every customer service rep, manager, retail clerk, tech support, name it, we've spoke with for the last year, has refused to repair the problem created by the creatures at this store. No one wanted to fix the clearly erroneous handling of our new phones and watches by the idiot who sold them to us. We were passed around, placated, and eventually they all went silent.

T-Mobile has no professional agent across all departments. Sale agent provided false information regarding to phone purchase to the customers. The support/customer service is not resolve the issue and always restate that they have the right to change the policy without letting the customer know. When the issue got into the higher level, they also stated that they have the right to change and the customer has no right over it. When I made the complaint to the State, they sent an agent to talk to me over this issue. The lady was all mighty and looked on me as if “Oh you made the complaint to just want to have something, I just give it to you so you can shut up”. Her tone made me felt like I begged for something.

My wife and I have both recently been into our local T-Mobile retail store within the last month, and our experiences were both terrible. The staff acts annoyed that you're pulling them away from their chit-chat, and they refuse to do the simplest things to help. Felt like I walked into a college dorm, not a retail facility. We didn't pick this company - they grandfathered us in from Sprint, just to make matters more annoying. They sent my wife to the Apple Store because they didn't want to process her upgrade.

I called T-Mobile customer service to cancel my wireless internet and I was told to return my tower to a TMobile store. I got the receipt dated June 2, 2024 but then I kept receiving bills. T mobile then sent me a letter that my service is canceled on Oct 1, 2024 for non payment and to return the tower to avoid non-return and damage charges. Spoke w Martin who wrote change of responsibility dated Oct 11, 2024. Horrible service and customer service has no clue how to handle their mess!!!

The store has a 5G antenna, so it shows how fast a phone is capable of, but they don't actually have 5G that works, it connects to 5G, but doesn't ever load anything. It's 2024, how can calls still be getting dropped when in a large city?

Can I give zero stars. Can I give zero stars? The ABSOLUTE WORST Customer service ever. I am going through fraud investigations with them because someone opened an account under my name in March 2024. By end of April the ASSURED me it was taken care of and it was closed. Now it's on my credit report. I had to go to Police Department and fill out report and now wait for them to go through investigation. Waste of my time as a business owner worst decision ever to go to T-Mobile. Also their service is terrible. Thanks for Wasting my time, messing with my credit and not doing what you said. Completely predictable. Best part they have the worst service ever, I am always at 1 bar.

Hi everyone my T-mobile experience. T-mobile told me to go to the store and there would be a note on my account to trade in for a new phone. All a lie no note trying to trick me into higher service and monthly payments for the phone. Shame on me for wasting my time believing I was a valuable customer.

A great product alone cannot reach a wide audience without excellent customer service. Fortunately, there are many exceptional customer service professionals out there. In my experience with T-Mobile customer service, particularly on the southwest corner of Jupiter Road and Walnut Street in Garland, Texas, I have always been impressed by their professionalism, on multiple visits to this T-Mobile store. I have had the pleasure of interacting with their outstanding representatives.. Each time I visited for various reasons, I observed their exceptional treatment of every customer. They consistently demonstrated patience and professionalism, making my experience enjoyable. Their name badges proudly displayed "Nicole" and "Andrea," making it easy to recognize them. Thank you for your excellent service!

I wish I could give negative stars. They lie to you to get you to switch. It takes at the least 8 weeks for your rebate cards to pay off your devices. They are combative on the phone and on chats. They are way worse than Verizon.

I purchased T-Mobile service about a year ago and bought my phone on a promo deal at the time. The promotion being they give bill credits and I pay a portion of the phone until the phone is paid off. I specifically asked the associate when purchasing if I could pay off early and if so would I only be responsible for paying my portion of the payment not including bill credits, he said yes. Fast forward and I only owe $90 and now they are asking me to pay the remaining $333. My part plus the credits that would have been given, I asked why is that so since if I pay my part T-Mobile should credit the remainder and my phone should be paid off. Didn’t want to leave them until this happened. Buyer beware. Paying off early means paying both sides of payments.

When I went with T-Mobile over 10 years ago, all customer service was in the USA. They moved it a few years ago to the Orient. Well, that was a HUGE mistake. What horrible service. The representatives cannot (or will not) transfer me to anyone in the USA. I bought a new iPhone 16 for my daughter and it had to be shipped. They use UPS (whose call center is also in the Orient) and the delivery was promised on Tuesday. To make a long story short, we got the phone on Thursday after my daughter talking to the local UPS agent and they came back later in the day. At this time, I cannot recommend T-Mobile to anyone based on poor customer service that does not follow through with their promises. I just wish I could speak with someone here in the USA.

T MOBILE. Cheaper than most providers but at the rate of *not getting proper network *does not connect calls *most of your calls goes dump without your knowledge *GPS signal very poor *you are lost inside any shop or your home...etc. Neither able to get calls or GPS signal and always the excuse the customer care service says "There is network outage in your area and people are working" - for past three years.

Continued review fun Play Store... I couldn't get onto some of my apps because I didn't have all my passwords on me. Some of texts weren't going thru. I had them on my screenshots but others weren't receiving them. If my wifi is on I don't get my mms messages until I turn it back off. I tried to leave less than 4 stars from my continued review but playstore, but it seems I died for 4 min and didn't have a pulse, because the second I touched another button it worked. It takes at least 3 to 4 min. Better I answer a call and anyone can hear me so I hung up on a majority of the time. I have to restart my phone because the screen has been freezing at times. The people I block and delete their texts keep reappearing in my chats.

Terrible customer service and they will rob you blind. Go to literally any other carrier. We upgraded and they trapped us in the 24 month contract stating that as military we would be exempt and we were not verified. Thousands of dollars later, we were without phones PCSing to Italy.

I've been experiencing some ongoing issues with my phone, and after contacting T-Mobile, I was able to get a replacement device. However, the replacement turned out to be defective as well. I reached out to T-Mobile again, and they provided another replacement, which also had issues. Frustrated with the situation, I decided to file a complaint with the Better Business Bureau (BBB) and the Federal Aviation Administration (FAA) to seek assistance in resolving the matter and obtaining a fully functional phone.

SCAM ARTISTS AND CON ARTISTS!! I have been using T-Mobile home internet in our camper since 2023. I went with this option because I was told by multiple employees including the store manager that I could take it on the road to use in multiple locations as I live in my camper. For $55 a month I couldn't complain. I have been using this for over a year with NO issues and now am being told I need to pay 2.9 times more ($160 on autopay) for their new "away plan" for the EXACT same service I have been using. The home internet will now be geo-locked to one location so you can't take it anywhere. The rich have to stay rich and they will find ways to make more money for providing the same service.

I used T-Mobile for my business and even bought their 5G Internet and remote cameras for my business location. Customer service was horrible - I tried for 6 months to get my “Business Expert” to call me, but Tristen never returned my calls - so I pulled my business and went AT&T. I asked to pay off subscriptions cancel ALL my other devices as well and was told they were all cancelled. They never cancelled and kept billing me for 7 more months - each time I tried to cancel they told me it was “now cancelled” - so 7 months later I go into a TM office and they tell me the same thing. 3 months later I cancel the auto-bill with my credit card and they send my account to collections and add an addition $180 charge but can’t tell me for what.

We signed up for a promotion to get a Google watch for free if we paid the monthly $20 line fee. The watch charge is approx. $16.67 a month, and we are still paying that after a YEAR & tons of calls to them.

T-Mobile appears to engage in fraudulent practices. After transferring my four lines to a different provider, I inadvertently left my auto-payment method active, resulting in a double charge. When I contacted their staff to request a refund, the supervisor treated me poorly, provided incorrect information, gave an erroneous confirmation code, and advised waiting three business days. Despite waiting over 10 business days without a refund, subsequent contacts yielded the same unsatisfactory response, leading me to urge caution when dealing with this company due to its deceptive practices.

After 14 years with T Mobile I call the customer service Philippines office to explain that I had a data plan for long distance and ask them what long distance call I made and the rep refused to tell me. They said it happen when I was already back in the States. I never been late on my bill with them and rarely leave the country. The rep that I purchased the plan told me I would be cover under this plan. I have a bill of 189 dollars. Think it's time to find another Carrie. I don't like getting customer service in the Philippines never had problems with the New Mexico office her in the United States.

I received the wrong phone. It already had text messages on the phone and was the wrong phone completely. Now T Mobile is trying to make me pay a restocking fee and pay extra to get the phone I actually ordered and paid for from the get go. I have been taken advantage of and lied to. T Mobile made the mistake not me and I have them on a recorded line admitting that they made the mistake. Not me. I should not be held responsible for their mistake.

Poor service, even worse customer service and insurance policy. It may be more affordable than some carriers but it's not worth it. I've heard people say much better things about other carriers in the same price range.

I was a customer of T-Mobile 10 plus years and always paid my bill on time. September 20th paid my bill early $172.85. Usually cancels out autopay. September 21 I was charged again, called them. They said they would refund me 2-3 business day and nothing so I left T-Mobile and filed claim with my bank. Today 10-4 I was told I would get a pre paid card, I told them that’s not how I paid. I would like to get refunded through my debit like I paid. They said that was not possible and that I could use the card to go grocery shopping. So now I have to come out of pocket and pay bank back. Awful business.

My experience with T-Mobile was horrible. I switched to T-Mobile because they had "free" international texting just before I was about to go to Paris. Before switching, I asked multiple times if the international texting was actually included in my plan and was assured that it was. When I got to Paris, my phone simply did not work unless I was in my apartment connected to wifi. I spent 5 hours on the phone with T-Mobile staff trying to get service but it never worked. I spent my entire trip without cell phone service so I had no GPS, no ability to look up sites I wanted to visit, no ability to book restaurants, and no ability to text or receive messages unless I was in my room connected to wifi.

Yes I became a customer of T-Mobile and within that time I became a victim of Identity/financial fraud. I called as soon as I was notified and I have explained this situation and that T-mobile allowed my account to be comprised as well. They still suspended my services, refused to help in any way and I don't feel like for a customer of 3 years should have to experience this in any way. They would not do anything to try and get the account or help with it or do anything. Very bad, poor customer service. I really am considering closing my account with T-mobile. I don't recommend them to anyone.

My husband went through his Verizon account and got the t mobile wi fi for our home service. The service was low quality so after a short time he discontinued the service and asked how to send them the box back. They kept giving him the run around. But we're sending a higher and higher bill each month. They had stopped sending bills and we had given up on trying to get them the service tower back to them. It has been over a year and I have forgotten all about it. Until about a month ago... My husband passed away July 25, 2024 and in August I received a call from a collection agency asking for the representative of the estate of...

The agency will lie and hide evidence and manipulate customers and add fees to your bill and refuse to fix it for you and will constantly charge your bank account fees and constantly shut down your phones so they can charge restore fees also. I have tried for a month to be patient and work with them on a resolution and was lied to about that too and have nothing to show for it but 350 more than what I was told my bill would be and one of the lines on my account hasn't been used in months.

They take out my payments 2 days before my due date. I had an error and ended up 1 day late and was charged a late fee. REALLY!!! Called and Nei basically said, "Oh well." So I hung up. She called back and mentioned we were cut off. I told her, "I hung up." She said she called to waive the fee. She lied to me at that point and told me that she was then not going to waive the fee. I didn't care about the fee when I hung up the first time. WHAT HAS HAPPENED TO CUSTOMER SERVICE.

I’ve been dealing with T-Mobile for months, and it has been an absolute nightmare. In June 2024, I ordered a 5G internet plan and a Go 5G phone plan. Despite never receiving the order, I’ve been charged every month. I've made countless calls and sent emails, but there's been no resolution. Every time I speak with a customer service agent, I'm told a different story, full of empty promises and lies. It’s beyond frustrating.

If you ever need competent, efficient and fast customer service, look elsewhere. I get emails saying I left T-Mobile even though I paid months in advance, a lot. I spent literally my work hours to get answers to stop these disturbing emails but not a single person could give an answer until a supervisor named Carlos tried to help, but his message was:

I just left T Mobile where the line was extremely long. When my turn came. I was met with a beautiful smile by Jessica and from then on the customer service was superb!!! She went above and beyond and it was time for her to clock out! Hats off to all who gave T-Mobile customers great service during the Hurricane Helene. Prayers to Jessica and her family!!

We have been T-Mobile loyal customers for 14 years, we've come on hard times and needed payment arrangements moved back to accommodate our paychecks yet T-Mobile could not accommodate, pathetic after 14 years of loyal service we could not get help from T-Mobile, I will be switching to another carrier after 14 years. T-Mobile only cares about their money. Friggin pathetic.

I have had T-Mobile for a few years and didn’t have major problems until I decided to get some watches. I had called T-Mobile to order watches I ended up getting the Sync up kids 2 watch and a Google Pixel 9XL. I was told that I needed a watch line in order to have the kids watch. It turns out I didn’t need the phone line nor the brand new phone. I had no problems returning the phone and getting my money back. So I call T-Mobile again to order 2 watches. I wanted the pixel 3 but they were still pre order so the representative talked me into Apple watches. So I get the apple watches and try to set them up and could not set them up.

None ...as in none of their reps were educated on promotions, billing, phones....However I'll give 'em one star for being friendly. Store rep was about as stupid as a box of rocks or extremely skilled at lying, overcharging, blah blah. Phone rep (outsourced) said I should bring billing questions to the store ... Seriously????

I called customer service to unlock my phone, took 3 times to explain and at the end she could’ve even help! So I asked to speak to a supervisor which she said they were unavailable but will call me back which never happened

I wish I could give less than one star for how terrible the service has been. I live separate from my parents, but have Wi-Fi under their account and I have never had worse service, it is at 30 MBPS which is INSANELY low. I have called twice in the past year to try and get this fixed only to be told to unplug and replug the device. Even when following those instructions, the connection is still so terrible and has messed up job interviews for both me and my roommate. When trying to cancel, I am told that I cannot do so without the account holder being present, even though I’m grown and pay that bill. Overall, I have never been made to feel more small or useless by a company, especially their tech-support branch. I will not be returning ever.

The worst customer service! False and misleading promotion! I have a business to which the Tmobile employee Joshua was offering a FREE internet plan for 30 days, which we wanted to try and after a week we told him that it was useless since we have more than 30 computers and phones... the employee never responded after letting him know that the service was useless. Joshua BY himself created an account and put in a pin which we never knew, every time we called T-Mobile customer service, they asked me for the pin which we never knew what it was, but since we still had the box they sent us a temporary pin and we could log into the account, after a month as they told me I called again and paid for a service that I only used for 7 days the full bill and they even gave me a label to return the letters to UPS. Today I received another invoice for the same AMOUNT previously paid...

We brought our phone into the store in the shops of Wiregrass because it would not turn on and needed to be replaced. Jennifer, the manager and our associate Miranda, were so helpful and made the transaction easy. And pleasurable. Would highly recommend this store to anyone

Updated on 10/17/2024: Stay away!!! Rude customer representatives. They are not willing to help you. I spoke to one of the customer representative supervisor and said she submitted a request for me and that she will personally call me after 14 to 21 days to follow-up. Never heard of her ever again and when I called to follow-up and found out nothing was requested and not even noted in my account about our conversation. The customer representative I spoke lately pretty much telling me that I'm just making it all up and told me if there's anything else I need from him. All I know is that I made a mistake switching to T-mobile last year. I have to pay the remaining months for breaking my contract.

I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

Called T-mobile. Talked with a guy named Angelo. Promised me a Booster would be mailed to my parents' home. My parents have terrible service! Dad being 88 and not in great health and mom is losing memory. They can't afford dropped calls. Angelo told me he would call me back on Monday. That never happened. And the booster never showed up. If you have parents with not great health don't use T-mobile. They don't care!

T-Mobile is the absolute worst company I've ever dealt with for mobile service. Their app is absolute garbage and if you're a business member then you can't even use the app, they redirect you to a New link that doesn't even work. You can't add a line you can't see if you're eligible for a new phone and if you call customer service they barely speak English. Just avoid this company...

As a customer of T-Mobile for 4 years I been having a problem with this service for once is that they doesn't let the customer know about upgrading their products to the next promotion and the service is so bad after the first year plus you start talking and nobody hears you and you start call as you are talking now. If y'all don't start talking with these people about letting us know about upgrade their service then they are not doing their jobs because they don't care so now I don't care bye (AT&T) have me now so keep the promotion.

Enoc ** was extremely helpful! He took the time to explain step by step about my plan, was jovial and patient and found a plan that suited me. I felt pretty comfortable and I did not feel like I was being rushed out. Julian was also very professional and was able to assist with my Apple Watch. There was an irate individual and Julian put a stop to that in a hurry with a professional manner which I appreciate and handled the situation without it escalating. Alfredo was able to assist with looking over my account and provided insightful information. I'm so thankful these three were at T-Mobile to help me out. Having staff like this will keep me coming back to this location on Valencia. Satisfied customer!

Honestly, had a great experience up to 9/24-9/26. I have recently had lost my job and had a temporary part time job and had made a payment arrangement that I really thought I could make it work. When I realized I would not be able to pay I called, spoke to a rep. All she could do was take my payment off so that checking account wouldn't overdraft. This was 9/22. I was told to call back on 9/24 after suspension to see what I could do. Chat on 9/24, the rep has no notes (I guess they don't write those on accounts anymore) so I have to repeat the whole process again. They tell me there's nothing they can do. Even when I try to set up a payment for the 27th (I had a very small amount coming in). Nothing they can do.

I was charged for a service that I canceled days in advance before my billing date. When I called to get it refunded and resolved they said they couldn’t help me. Most unprofessional cellphone company on the planet. I wouldn’t recommend this company to my worst enemies!

I was a longtime customer of T-mobile and was suggested to try out their internet services which had a two week free trial. Unfortunately, or fortunately I had horrible service in my home. When doing a test on Cox and T-mobile, the fast test with Cox surpassed the service with T-Mobile. Within three days, I requested them to cancel it and asked where I would return my router? They said I could not return to a local store and I’d receive a shipping label from them, I never received one and frankly forgot about the router. A couple of months later a $370 charge was added to my bill and after calling customer care they said it was for the router I never returned. I explained to them about the situation, and that I still had the router and would be happy to return it if I was provided a shipping label. They stated the 45 days or whatever the timeframe was to return the router had expired and even if I returned it, I would still have to pay the fee.

My original phone carrier was Metro PCS. I went to my local metro store on 9-13-24 to upgrade my current phone. It was suggested that I switch over to T-Mobile. I agreed. The first guy hung up on me, the 2nd guy said I already had an order pending that I needed to go to the store to find out what was going on. I did, no one at the store knew what I was talking about. I went back to metro pcs store. The clerk there said let’s try and call again. I agreed. Finally got ahold of someone that could help. Phones, cases, screen protectors and charging blocks were ordered. $80 in taxes were paid.

We paid for a watch service for 2 years at 11 dollars a month that they told us was originally suspended but when we went to cancel for good to switch services they told us we was paying for it and wouldn't make it write. 270 dollars they owe us that they say they won't do anything since they can't show we tried to cancel even though they show there was no usage for 2 years.

They do nothing for current customers. I came to them. I had 5 devices and 2 of them no longer work on their network and a third is on its way out. It was 5 years ago I had an iPhone 7s totally paid off from AT&T, no upgrade to join. Nothing. Then suddenly new customers get this new phone and that new phone and mine isn’t even worth the paper the trade in deal would be written on.

I received an email from T-Mobile saying that I am eligible for a free iPhone 15 by trading In my Old iPhone so I called T-Mobile and talk to a representative about it and I asked if I could trade in my wife’s and daughter's too and she said yes, so I traded all three phones in. She explained to me I needed to ship back the old phones once I receive the new phones and then she explained to me the bill it shows that I have to pay for the phones, but she said to ignore that. That will go away once they receive the old phones. It turned out to be a lie. I have to pay for all three phones. So when I called T-Mobile about the situation, they told me there is nothing I can do, it’s too late since I already shipped the old phones back. I called back to complain and file a report and nobody has returned my phone call. I have not talked to anybody. It sounds like a scam.

My first time trying T Mobile and it was the worst experience I have ever had with a company. I was given inaccurate information by customer service three times, resulting in problems with my contract. A co-worker listened to the calls and couldn’t believe TMobile refused to take responsibility for their errors. I had dates, times and names of representatives to go back and listen to the “recorded calls.” Yeah, not so much. I don’t know how they stay in business based on my experience.

I called T-Mobile for them to forward my phone number. I was on the phone for 4-5 hours trying to get this completed. It was done before. Now they are saying they cannot because it's a landline phone. The reason why I have to call in is because my phone is a dual SIM card. I cannot forward calls at all. It's a story we've heard before: a company starts out as the little guy — the one meant to shake up a market dominated by giant corporations. Then, that company starts to get big and grow and acquires other companies, and continues a seemingly endless quest for growth, eventually forgetting why it was created in the first place. This increasingly feels like the story of T-Mobile, initially positioned as the "Un-carrier."

This was the worst experience I've ever had with T-Mobile. I went down to the store they told me he was going to cost $20. When I got to the store they told me it was going to be $30 but had paper ID not real ID. Had to wait a couple days. Went back and costed me six more dollars so it was $36 all together then they made it seem like they were offering free screen protector and case when they weren't. Made me look like a fool. This would be the last time I mess with T-Mobile. When my contract is up I will go to somebody else.

Have a Business account with T-Mobile and have had excellent payment history for over a year. Nothing financed on my account. Was trading in me and my partner's phone for a $1,000 credit per phone. New phones cost $1,200. They still want a $450 Down payment per phone even though that would make it $500 more than the total purchase and they will “Pay it back“ over 24 months in bill credits. So I’m giving them a $500 interest free loan that they take 2 Years to pay back? Probably taking my business to another carrier. This is ridiculous and makes no mathematical sense. Think twice before switching to t-mobile.

BUYER BEWARE!!!! DO NOT USE T-MOBILE. So over T-mobile almost 1 year of the worst service of my entire life. Never in my 43 years of life have I had such horrible service. It started out by signing up over the phone and my devices should be sent in a week. Was promised my bill would be a certain amount. Fast forward 2 weeks I received all the confirmation emails BUT NONE about my shipment of devices I finally call and they tell me that my devices were delivered. The rep told me it was delivered to an address in South Carolina?!?! THIS IS WHEN I SHOULD OF RAN!!! Turns out the representative on the phone switched my email ONLY for the shipping confirmation so I would not receive those emails. Then they would not reship my order and said that my account would not allow them to ship anymore devices for my account, IT WAS NOT MY MISTAKE. I GAVE THE CORRECT ADDRESS IN NJ!!!!

T-mobile runs for Thieves Mobile. Group of stupid customer service people located at the Philippines. Just stole $50, they supposed to refund me since Aug 21. Waiting 2 days now with no service after speaking with 3 stupid customer "service" people "ensuring" to activate me and my wife plan with no success. Such a bad experience. Lawsuit is on the way.

I have been a 12-year customer of Sprint, now T-Mobile with no incident until the merger. My wife and I leased iPhone 11s years back and were informed when we entered this deal that we could upgrade in two years or keep the phones until monthly payments paid for the phone. Well, we decided not to upgrade, as the phones worked well for our needs. Then came the Sprint/T-Mobile Merger. Our phones were paid off, bill adjusted while on autopay, and then T-Mobile began charging us for the lease of the phones again. T-Mobile charged us $60 extra a month for almost 3 years and since the bill was on autopayment. When we recently went to upgrade our phones at T-Mobile, the sales rep caught this issue and called customer service and had this charge removed. He advised that we call to dispute.

If I could give a zero, I would. The first day of T-Mobile 5G home WiFi was great fast service BUT, from day 2 to Month 5, it has been HORRIBLE. Slow to no connection& when you talk to a rep, it's never fixed. It's sad my connection takes 1 whole day to upload something on my tv and they still want to charge for the full service. I even had a rep tell me the uploads mps were like a dial-up modem. Smh I want to say NEVER do business with T-Mobile because I never will again.

When I first subscribe to T-Mobile, I was very impressed. That was 5 years ago. Since then I've had two phones. The last phone that I had was one of their revels. When I purchased it, I was told that it was state of the art. Almost from the start, the phone didn't work properly. I can't even remember or count how many problems I had with this phone. On my last encounter with a problem, I was transferred on the telephone to the Philippines for a solution by one of their employees. I don't think the employee even knew how to dial a phone. There was no resolution. I continue to call seeking some resolution and met with consistent excuses and told to go to the T-Mobile store.

TMobile is the worst carrier I have dealt with. I was with them for 2 years and any time they could pinch me for a dollar here or there they did. When I told them I was switching they could care less. They don't care about customers one bit.

We have been forever customers of Spring/TMobile. We have always carried insurance on our phones. However, the process which requires us to pay $18/month, plus a co-pay, plus the cost of the phone if it isnt returned to them has gotten out of hand. Our damaged phone had screen damage; we couldn't factory reset phone, so was not going to send unsecured. TMobile told us we had to pay for a new screen to be able to factory reset - but I thought I had insurance? Now we have to pay for the new phone sent to us - but wait, we have insurance. What is insurance for? And T Mobile blames it all on Assurant - who can place a charge on your account. How? I do business with TMobile. Time to move on.

I been a customer of T-Mobile for almost two years. When I signed up they told me the price wouldn’t increase as long as I maintained my service. About three months ago they discontinued autopay using a credit card increasing my bill by $15 per month. Recently they increased my cost by another $10 per month. Once my phones are paid in November I’ll be changing my service to another provider. They are liars and have no integrity. In addition their phone connectivity is horrible compared to others.

BUYER BEWARE. On 8/15/24, went Brushed with T-MOBILE for a cell plan, I have one line. SERVICE worked for 5 to 6 days at the start.. Suddenly NO SIGNAL. Period. Could not make calls, receive calls, no texts could go out (received undeliverable error messages) no email and NO INTERNET CONNECTION! Despite 4 visits back to the TMOBILE store, they could not help me. Also be aware. T-MOBILE states on their site they offer “Senior 55+ a plan of $45 for one line.” They have charged me $60 for one line. And be aware they are dishonest.

I would rate it 0 stars but it’s not an option. Switch to T-Mobile for a free phone is the biggest scam ever. I ported in my number. Ended up paying over $400 dollars for a “free phone and internet modem”. Then find out that it’s not free. That you have to make payments until you pay off your free $700 phone. Then the deposit amount for the phone read $50. So my bill came out to be $165 a month. Which was due less than 2 weeks later. Then they set all these restrictions on your phone to where you can’t use WiFi calling.

I am beyond frustrated with T-Mobile right now. I have been a loyal customer for nearly 22 years. In fact, T-Mobile is the only cell phone provider I have ever been with, and I have sung your praises since I was 16 years old. For the first time, I am so upset over your processes and failed promises, I am ready to take my 5+ lines of service elsewhere. Not only am I considering leaving T-Mobile, but I am prepared to tell every and anyone who will listen about my horrendous experience. While that may not mean much to you, word of mouth travels quickly - especially if I go to the media, (which they may or may not care to cover, but I will literally not stop until I'm heard).

They cancel your account then continue to charge even when you have proof they was paid. They say one thing then when you tell them that not true and repeat what they say they change stories. Won't let you speak to a supervisor. They aren't there then when you say you know they are all of a sudden you get one. Worst place ever if you try to leave for better company.

Been with T-Mobile for 12years. I went to iPhone from a android. I didn't buy a expensive iPhone because I'm new to iPhone. People that work there seem to worry about the commission instead of helping customers. Mr flip phone 3 never worked with ebay app. Took it in a few times and always was told that it was working so I switched to a iPhone thinking it would work. Once again same problem. Ebay app doesn't work unless I'm home. I bought this phone 9-13-24 so since last Saturday I've taken it back twice. Last time the guy that helped me got upset because I told him that the same thing was still happening with the iPhone. He told me it was the ebay app and there wasn't anything they can do to correct it so now I'm going back today to return the phone probably cost me a restocking fee but I'm done with t-mobile. After 12years of never being later on paying my bill I have to other iphones and a apple tablet that work just fine with ebay but they refuse to help resolve this problem. Thanks t-mobile.

I literally hate this company. They are all liars. They will falsely lie to you to make you pay things towards your account. T-Mobile literally needs to be shut down company ever. All of their employees are told to lie to the consumer in order to get the consumer to make payments. They are false advertising false marketing, and taking advantage of all consumers. You literally can pay them $100 and then they will next tell you that you owe them $600, I hate this company away from this company and never look back. It’s better on your phone than to be a part of this company.

On a positive note, customer service representatives are well trained, professional, and attempted to resolve my concerns. My biggest complaint is with T-Mobile’s P&Ps. After 10+ years with my previous cell provider, I decided to give T-Mobile a try. The representative explained T-Mobile has the best promotions and I’d be eligible for the new iPhone 16 at no cost when I switched. I signed up 14 days ago — One of the primary reasons was to save money while attaining Apple’s newest tech!

I’ve been with T-Mobile for 15 years paying a lot of money for my bill each month which I always split in two every month because it’s so much. I went on the app to upgrade my phone and it said I had to pay off my monthly bill in full before upgrading then it didn’t allow me to until I paid off the device and so I did. 500 dollars later they then says I had to pay 4 hundred dollars to upgrade which was very unfair. I’m trading my brand new phone that I fully paid for. I called T-Mobile to get a better understanding on why I had to pay for an upgrade. They tell me with the trade in I get a 4 hundred dollar credit that’s with the trade in. Ok so the price of the phone is 1,200. I get a 400 credit that means the phone then becomes 800 then they break the payments in 34 dollars a months for 24 months until the phone is paid off so why I have to pay 400 upfront. It makes no sense and I’ve been a Valuable customer for 15 years. I wouldn’t recommend anyone.

The wireless internet service T Mobile provides is TRASH. I have had it for a few months now and when I'm doing my class assignments online or have Zoom meeting the internet cuts off and turns back on. Which makes my zoom disconnect and reconnect, my class assignment exit out on its own and I have to redo it. Even my FaceTime calls I have to take my phone OFF Wi-Fi in order to use my FaceTime.

T-Mobile has been incorrectly double charged me not once but three times. After dealing with agents 3 times I had enough. The first time they charged me 94.60 twice. I called them and they refunded me the extra money they took. The second time they told me I owe 189.00 because of a “20$ back out fee”. I told them I will not pay it because they OVERCHARGED me the first time.

Everything has gone down everything. They claim more coverage but there's less, they are closing rural stores, customer service just reads the same pages from manuals. T-Mobile Tues has turned into... I don't even know what. Legere was better. Customer since 03. No longer customer as of 2024.

This is so sad. I could not reach my friend today. I called and called and got phone number was not in service. Her phone is her safety net as she is 81 years old and recently this year lost her spouse. They are both on the account and upon spouse passing she notified Tmobile and even sent a copy to them of death certificate. We'll this am they shut her phone off. Bill paid in full. No call. No letter to her. Just shut it off. How do you leave a 81 year old loyal customer with no service. What's wrong with people these days. Just terrible customer service.

I was with T-Mobile of 35 years (since they bought Voicestream) and after they raised their prices on the senior plan I switched to BOOST Mobile for just as good of phone service and far less $$. That's when Tmobile's games began..they incorrectly billed me for an extra month which I had to deal with (1 hour on the phone with the higher ups) after have some punk asst. manager disrespected me and outright LIED to me about what I owed. Now I get a bill for $3.00...I gave up and paid it. This is a crooked company and I strongly suggest you get your phone service elsewhere. TMOBILE SUCKS!!!

I had been on a T-Mobile Family Plan for 8 years and the owner of the plan was dropping the plan. I did everything T- Mobile asked so I could get my own plan (I'm 60 with great credit). They did not seem to want my business. I had Transfer ID, Account Number and Account Pin #, plus Account Owner called T-Mobile to remove me from account. They still wouldn't let me get off the plan and neither would they let me get my own plan. I had all the needed numbers written down. The employee at the Manteca store said, "You can take that info to Verizon or AT&T, but you can't get an account here." So I did that.

Waited for 30 minute and nothing. Just a sign on the dot saying on break/inventory management alone. Like really showed up at 6:50-6:30 and no one ever came to open the store that closes at 7. First time I have ever came to this location and last horrible service.

My autopay needed to be changed. My e-mail & phone number weren't going through to open my account. I was on chat for 25 minutes just to be handed over to customer service after 25 minutes there. I was transferred to tech service & still not resolved another 25 minutes lost. Still not resolved, tech was supposed to call me back, never did. An hour & 15 minutes with T-Mobile. Still no resolve just to change my card on autopay. I had an anxiety attack, I made that known, they told me to put a smile on my face. Really? Nothing got resolved, I have to call back & start over. Unbelievable & Ridiculous!

I called earlier this year to use my insurance to fix my screen and was told because I have a 340 area code I have to go through Puerto Rico. I no longer live in the islands and was told that my insurance could be transferred from there to the states where I currently reside. Upon so my insurance was canceled without my consent and now I'm having the runaround just to resolve my issue. I don't wanna upgrade so the next step they're supposed to offer is the phone up from the one I've got since mine's is no longer in the making!

I had no problems with T-Mobile, with my cell or internet. But 6 months after paying my bill using autopay, I got married and moved in with new husband, so I checked my bill and noted it was extremely high. They had been charging for 4 phones for 6 months. The phone lines had never been activated, and they didn't send us new phones, yet they charged my autopay several hundred dollars for 6 months, and added other charges I had no idea, and refused to reimburse anything except for recent two weeks 40.00. (obviously, I switched to cricket 300.00 a year unlimited).

I switched to T-Mobile 2 years ago and I have had the worst service. I call and go through Tech Support. Nothing gets any better. Frustrated for 2 years of CS not doing anything. But they got paid every month. I just switched to SPECTRUM and T-Mobile charged me a lot MORE than my normal bill to CANCEL my account. (Cancelation fees 3 lines). I have not lost a call yet with Spectrum. Read the reviews. They speak loud and clear.

I’ve had T-Mobile for years. I’ve looked at my bill and spoken with a representative MULTIPLE TIMES. I’m being charged an extra $20 every single month, for who knows what AND $13 extra a month for a “lease to lease” charge when I own my device. No matter how many times you try to correct these issues, they DON'T. Issues not being resolved? Don’t worry they will call you and ask if you’re interested in upgrading your phone to a NEWER phone that costs MORE THAN WHAT YOU'RE TRYING TO FIX. I’ve been with T-Mobile since they were Sprint, I mean years really and they sucked as sprint and they suck as T-Mobile. I wouldn’t even recommend my worst enemy using this phone company and that’s saying a lot.

I feel compelled to write a review on the T-Mobile home Internet that I have recently purchased. I had been looking for several years and Internet provider To replace the Spectrum provider that I had have for over five years. Over those five years spectrum had raised my rates exponentially to the point where I was paying almost $100 per month for home Internet. My home Internet with spectrum required both a modem, and a router, which would at least once a week fail and require a restart.

I had T-Mobile lots of money then lie and call it a back out and lost payments. I have included that proof. Me and my bank even had a 3 way call with the billing department only to be lied to even more by tmobile.

TMobile has been overcharging my complex bill including five phone users and an Internet. $20 a month for years and they refused to give me the money back hours on the phone with no resolve. I’m disgusted and I’m going to sue them and I can’t wait to go to another company.! It’s a joke. You should be ashamed of yourself TMobile. I’m a 66-year-old disabled woman and you steal my money month after month.

Since I have had cell phone service in my life. I have never paid so much for cell phone service like with T-Mobile and had the voice reception ever. It's hard to get internet and it's hard to make phone calls cause I'm always offline.

Tried switching to T-Mobile home internet. Was told there is a 2 week free trial. Took it home and the internet was much slower than the Verizon home internet I was using. No big deal. I brought the modem back 10 days later, cancelled service, thought that was everything. T-Mobile sends me a bill in the mail. I bring it into the store and the employee informs me to ignore it, it was sent by mistake, etc. About 2 weeks later I received a collections notice letter, t mobile sent me to collections. I go back to the T-Mobile store, after some time explaining and phone calls, etc, they tell me it’s fixed. Guess what, about a week later I receive another bill from T-Mobile.

I have been with T-Mobile for years, but lately their service is horrible! I think they are getting too large! That’s what happens to companies when they start growing and making money! I brought 2 IPhones a few years ago, something happened to my daughter’s phone in July, I had insurance on both phones or at least that is what I requested when I bought the phones, come to find out, they told me I only had insurance on one phone! Then 3 different people told me they canceled the insurance on one of my phones December 2023. Now how the hell does that make any sense??? Make it make sense!! So they would not give me credit for the phone that was lost and I had to purchase another phone. The internet is horrible!! I was working from home and the internet went out twice in one week! I am going to end my ties with T-Mobile! They are the absolute worse!!!

Useless tech support. For over 2 weeks tech support cannot get my family to view their data, account or even view our bill. I would not recommend this company. I never had this issue or any issues with Verizon.

I needed a new phone & was told that I needed internet to activate phone, I don't have internet, I poor. Thank you for ripping me off, as soon I pay off phone you can Kiss my **. I was on phone for over hour & nothing. Bad Business Practices. Liars. Now I have to pay $228 for a phone I can't use. I've been w/ 5 years not much longer.

I switched to T Mobile in April, 2024. During the switch, the rep offered me a “free” tablet to accompany the tablet line for my granddaughter. Unfortunately, neither the phones nor the tablet ever had service at my house. After over 2 months of no service at my house, I cancelled and switched back to Verizon. Of course, upon cancellation, the tablet was suddenly no longer free and not returnable. So, I paid the balance and was assured by the rep that it would be unlocked and available to use on any other network. I took him at his word but did not attempt to use the tablet until the end of August. That is when I discovered that it was still locked to T Mobile.

I only have internet service with this company and I tell you, these people have the worst billing ever, They charge 65.00 a month for internet service but, are always acting as if they can't count and generate an accurate bill. Tell me why was my bill 91.00 when my bill is suppose to be 65.00. I was given a 200.00 dollar credit and they still had issues applying that. I am really starting to think I need to seek another source of internet because I don't like bad business. I totally do not recommend this service.... Please save yourself all the unnecessary stress.

Overall the service is decent, yet trying to make any changes through T Mobile if you're not the account holder is awful. I'm currently on my mother's account and I'm trying to transfer my phone service to my wife's provider. In order to do so I need a transfer pin which can only be given by T Mobile. I've spent 30+ minutes on the phone with customer service going through all the steps to get the transfer pin just to be told only the account holder can access request the transfer pin. Seems like they make it as difficult as possible to get out of their plan so they can keep raking in $$$.

I am going with a different cellular company after 20 years. They are the worst company to deal with. I constantly have towers that they're working on always turning on and off my phone. Horrible customer service, I'm ready to say goodbye. Now they told me if I don't have a pin the last four digits on my social is not going to be good enough that I will have to go into a store for now on. It's always in the past they gave you the last four digits on my social security number, where I live, my name and that was good enough. I have argued with three representatives today and I'm done. They either route your calls to the Philippines or someone that cannot speak English. Probably an illegal immigrant.

I was with T-Mobile for a little over a year. I has thought about switching carriers, due to T-Mobile having really bad coverage in my area. I called and spoke to a representative who told me that if I switch, the account ownership would be transferred to the next person on the account. I agreed to this and closed out my account. After switching carriers, I received a prepaid card to pay off the balance on my T-Mobile account. A few months passed and T-Mobile sends me a letter saying that I am past due on my account.

This company have no sympathy for its customers. I would never recommend this company to anyone. Go with AT&T. They understand customers goes thru problems and help their customers. I put screenshot of a conversation with a rep and their supervisor. No one is professional.

I have been T Mobile/ Sprint customer for over twenty years. A few years ago, I started a new plan with T Mobile, when I signed up for this plan I was told it was a senior plan and that it would never go up, well they didn't keep their promise, it went up a few months ago. Now T Mobile has a commercial that says they have a plan for the internet that THE PRICE WON'T GO UP. DON'T GET CAUGHT IN THE SAME TRAP I DID, BEWARE!!!! Hope this helps someone.

Ripping people off for hidden charges, that's why me and my family went and change to Verizon. Didn't send me a bill for a year, no calls, no nothing. The next thing I know my account was put in debt collector!!!

Cannot get my statements after switching to different carrier. They cannot send estatement even I enrolled in paperless statements. Made multiple calls and even visited local store, every time I call them they will mail it to my address but haven't received after 1 month.

We took our daughter to college to the University of Michigan this summer, the coverage in general in Ann Arbor area is very poor and in the central campus of the university is null, I am seriously considering switching carrier because of this issue, I am very disappointed with their service.

T-Mobile cellphone representatives have been contacted over the past year, without any improvement to my service. My cellphone drops network and takes hours, at times, to send a text message or pictures. A representative offered instructions on: Disable WIFI call, Forget WIFI network, manage smart network switching, adjust data usage setting, renew device synching integration services, restart device phone and router, update device software, check latest software with all devices. I am a retired nurse and not an IT or computer guru. I pay my bill on time, and it seems they should be able to answer questions about why my HughesNet satellite is my cellphone connection. I will not be renewing my contract with T-Mobile. The representatives were nice and positive but did not answer or fix the issues.

I tried T-Mobile plan with a new iPhone that ended up being a higher monthly fee than I was promised. I returned the phone with a label and box they mailed me. Then months later, they reached into my checking account and withdrew over $400, claiming they never received the iphone back. I saw online, other customers claiming they pulled the same thing with them. When this happened, I was in the middle of caring for my dying mother at home. This company is completely immoral. Steer clear of them!

I don't usually leave reviews (I will try to post this on other sites as well). Our family totally regrets switching to T-Mobile. It is clear that their mission is wear you down, confuse you, and leave you feeling angry and confused. DO NOT fall for the "Keep and Switch" promotion. It is a total scam. The website for the rebate submission doesn't work. The email address they told me to use bounced back "email full". The countless hours of phone calls and re-explaining the situation is insane. I feel like a total loser for getting involved with this company. I hope this review helps someone make a better decision than we did.

I had no choice to switch to T-Mobile because Sprint merged within them. Then T-Mobile told me that we had to buy new phones because our sprint phones were locked and they were unable to connect them through T-Mobile so I had to get five new phones and they told me that because I was the sprint customer for so long that I could have a promotion where I could upgrade my phones at any time and I never upgraded the phones and we didn’t break them or anything, but I paid off the phones that were supposed to be promotional or whatever they never give me credit they told me the promotion is over and they can’t tread for new ones.

T-Mobile is over priced and rip you off! You can get the same service for cheaper. I will be switching soon. I already switched all my kids' plans. 85 for one line. They charge extra hidden charges and fees. That’s why there is lawsuit against them.

Spoke to T-Mobile representatives at 2 different times and I continue to have network drop off. Takes hours, many hours for pictures to be received from my text to others. No answers, for why my cellphone is connected to my Hughesnet.

After five years of unreliable service with one year of good service, I've decided to complain in the review. The first year of service was good, then the Sprint buyout which brought the less than good experience with T-Mobile. I have four to five down periods every year. The longest was 7 days which was kinda up sometimes but mostly down completely. My router for internet disconnects 4-5 times a week. With this, my third router a reset will bring back the connection. First router was disconnecting me multiple times per day for long periods. Then the second router was used and a real piece of garbage but yeah management loves the profit numbers from sending used routers. Not their problem.

I have been with T-Mobile for fifteen years plus. Recently moved and have had horrible service at our new location, called them. Two figure it out, and if there was no problems in our area, I was switching carriers. I then asked about phone promotions, and they said they had 21 for each of our phones that they could give us. I said that we had crack screens on both of our phones. They asked for pictures and said there is no issues with that and that the trade end could be processed without issue.