T-Mobile Reviews

I’ve been with T-Mobile for seven years and I never had any type of problems until today. My phone got disconnected because I had to pay partial payments on my bill so I still owe money. I get paid every two weeks. So I tried to explain for the payment arrangement that I couldn’t do the seven days. I need it the 14 days arrangement and I was going to pay in full, but they still couldn’t help me. I asked to speak to A supervisor who also told me the same thing. I wouldn’t recommend this company to anybody.

The customer service representatives on their website and over the phone were really good at sticking to their script, making you wait forever, and not helping resolve issues. I wish I could give zero stars for the way that they lied to me. I spoke to a live chat representative multiple times and they said they couldn't help me and I had to go in-store. I went in-store and they said you need to contact customer service over the phone. There was a lot of back and forth and they kept making me run in circles for a simple issue and mistake that they made.

T-Mobile has terrible tech support. Took a manager to email me and they couldn’t even do this. Tried to get my home internet fixed also. They never could figure it out. Pay 140.00 a month. For what???

T-Mobile does false advertising. They had a promotional offer for their home internet, that if you add a T-mobile home internet, you’d receive a 50 inch 4k Amazon TV, valued at $450. I added T-Mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the TV. After over 23 hours of phone conversations with different departments of T-Mobile’s customer service, the T-Mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the TV that I was offered or the $450 value. And T-Mobile refused my request. This is false advertising and T-Mobile should know better and not treat their customers this way. They should honor what they promised, either the TV or the value of the promotion.

I was a T-Mobile customer for about three months for my business. When I signed up, I was promised rebates for bringing my own device and for switching from a competitor. Understandably, there was a 90-day wait for those rebates. However, the rep also promised me a $100 credit per month for four months to cover a Comcast Mobile termination fee. I had this in writing from the T-Mobile sales rep. I had to call each month for over one hour each time and talk to various reps to get the credit. It was a fight every month.

Don’t believe anything these people tell you. They will say anything to get you to sign an agreement that contradicts what they tell you. Afterwards, you have no recourse. Give another company a chance to treat you fairly. These people will not!!

I thought Verizon was bad, my son convinced us to go look at T-mobile. We went into our local store. Joel at the Pocatello store told us all about the promotions, phones, plans and insurance. He guaranteed all sorts of things. When it was all said and done we were told told we would get $200 per line for moving over, tmobile would pay our phones off and with the phones we picked our bill out the door would be $230.16. I made it very clear if we were After we officially moved over, Joel told us that he was wrong and we didn't get the $200 a line, he said he was also wrong on the prices of the phones, we would actually be paying $200 more per phone. It was one lie after the next, by the time he told us that he had made a "mistake" on everything he told us he had already submitted to port or numbers and were told it was too late our plan with Verizon was canceled. "But he was sorry."

Please don’t switch to T-Mobile. You will be screwed about getting a free phone or a trade in. For the trade in they will pay you for the next 24 months and then charge you extra so you will end up paying more for your phone than the retail price. I ended up paying for my phone 1,324. If you decide to leave then you will have to pay cash for your device and lose the monthly credit for your phone that you traded in which they will not return. Think again before you switch.

Very disappointing by T-Mobile service. Have been with them for over 20 years. Have spent hours trying to get a working phone for 5 months, used my insurance and received a refurbished phone that did not work. phone reps are taught to brush off the phone responsibility as not their responsibility.

Absolutely horrendous experience with T-Mobile. They made it very difficult to cancel my account, and despite re-assuring me over the phone that it would be canceled, charges kept popping up for months afterwards. Despite telling me they had resolved the issue, T-mobile went quiet for 2 years before sending a fake "debt" for this time period to collections. Now they tell me that it is too long ago to find my records, and so my only choice is to pay for service I never received.

I recently had a horrendous experience with T-Mobile. A representative offered me a phone with an attractive plan that seemed too good to be true. Sadly, it was. Once I purchased the phone, I discovered that the actual plan was far more expensive than what was advertised and promised by the representative. The discrepancies between the advertised offer and the actual cost are outrageous.

I would like to say first T-Mobile is very costly. However I’m submitting a review due to the great customer service I received from Matrixia helping me to restore my daughter’s service. My daughter didn’t realize she signed up for a contract instead of monthly prepaid service. She woke up upset and frantic of having no service. She had to be at work and didn’t have time to resolve the issue. So I stepped in to help her out. The representative Matrixia was very understanding of the issue and because I had enough information regarding my daughter’s identity Matrixia patiently looked up my daughter’s account and allowed me to make the payment to restore her service. T-Mobile is very costly to me. I had to pay $201 due to restoration fees and extra charges. I have told my daughter she needs to find service within her budget. But again I want to thank Matrixia for the awesome customer service.

Today I had to return\switch my home internet gateway. Going to the Tukwila Southcenter mall I found the T-Mobile store near the North entrance. One of the Customer Service agents (Lauren) greeted me and started working on a resolution. She is knowledgeable and quick! She got me a new Gateway, tested it, activated it wrote down everything I needed, and got me on my way with my working new unit. When I got home installation was a breeze and I'm up and running. Thank you, Lauren!!

After several loyal years with T-Mobile I have finally had enough. Overpriced. No type of customer service skills and supervisors like Brittany who tell you, "Well change providers if you don't like it. We're a corporation. We're not here to help you. We need to make money too." Disgusting. Switching providers.

I waited on the phone for 27 min for technical support, and ultimately solved my problem myself while waiting on the phone for someone to answer. Absolutely ridiculous. There is zero support from the company.

The manager on Bashford Manor told an associate to service me. I explained to her what I needed. She talked to me with her neck and condescending way. Her attitude was crappy. Underserved treatment...

T-Mobile was fantastic for the few years we had it, great customer service went over and beyond to help us out! We lost signal out here when Samsung got built, to the point we had no signal at all, so we were forced to change plans. That’s where T-mobile turned ugly! We had 4 devices that we took with us, everything was pays off and good to go! We also have a business phone, that we make money with every day, and this is the 3rd day we don’t have a phone and losing money. Not happy campers! Verizon has done what they can, but it’s stuck at T-mobile, and they refuse to solve the problem. We had to contact a lawyer to get help and unlock our business phone, is still not solved! Would not recommend this company!

In order to set up service, cancel service and straighten out billing nightmares I had to speak with a substantial number of T-Mobile customer service reps. Most of them tried to be chatty and pleasant, but none were competent. I received conflicting information and often no results thereby necessitating callbacks. Of course, T-Mobile tries hard not to have you speak with anyone, but their online service is a mess. The actual internet service gave us a weak signal, which is why I cancelled during the trial period. They charged my bank account anyway and I had to dispute the charge through my bank since T-Mobile's customer service couldn't straighten it out.

Went to the local store and got assurance that my int. plan would cover that I only pay $ 0.25 max per minute. That was/is true when it comes to me traveling outside the US and making international calls from there. However, the info was incorrect when it comes to making int. calls originating from the US. Then they hit you with $ 3.00/ minute. How ridiculous is that! Why on earth would I agree to spend $ 3.00/ minute while in the US, but only pay $ 0.25 while traveling internationally?! The salesperson at the store was distracted by his phone more than once while selling/explaining me the contract. Then I called the 800 number and am connected to some Asian service center where you hear loud talking and laughter in the background while trying to explain and understand the responses from the service agent. Very disappointing experience with T Mobile.

I walked in with my husband and the representative said she could not help us. She said dial 611. Mind you I am a returning customer of 8 yrs. She didn’t ask for ID and my pin # would not help her locate my acct.

T-Mobile is amazing, only carrier that won’t tack on new fees or raise your rates randomly without telling you. Great promotions on phones and best employees. Plus the coverage is second to none. Absolutely amazing experience, all the bad reviews out there could be for “Authorized Retailers” beware of them, they are not owned by T-Mobile and are slowly being shut down as their leases end, they are the ones scamming people.

Been dealing with TMobile for over 2 months a few times per week. Long story short, we are in an area that we can not make or receive phone calls at a place we bought where T mobile insists there is coverage. We have been lied too multiple times with "the guys are on the tower, it's almost done, any day, it hasn't been looked at. I'll call you back" and they don't. Hours and hours I even stayed on the phone and drove to the place without service and of course it cut out. Mary (5 different times) called back. Of course I can't answer. It didn't ring. WE DON'T HAVE COVERAGE!!!

We had 2 lines with T-Mobile for several years that worked well. In fall 2023 ads were emailed to us by T-Mobile several times saying that we could add a third line for free. In December 2023 we decided to add a third line. The salesman and store manager at the Colfax Avenue store in Denver said the added line would be free and we went ahead and purchased a new phone, third line, and internet service. As soon as our first bill was posted online we realized that the ads and store employees had made an agreement with us and closed the deal with us, but that agreement was not honored by T-Mobile.

T Mobile is one of the worst companies. Saying they care about the customer. They care about getting your money and once they have it then you mean nothing to them. Being a client in amazing standing, never missing a payment, holding a business account, buying equipment from them. None of that matters. You think buying your phone outright and not owing money would be a benefit, I have learned that it is not. 216 hours (that's 3 72 hour allotments) I have waited for them to unlock my phone. I lost a chance at gaining clients had to buy a temp garbage phone on the promise that the next 48 would unlock my phone, that was all last week. Yesterday I was told today and today I was told another 72 hours. No bill owing, no missed payments I was a solid customer for years, but I cannot afford their bloated fees and charges for services I don't use.

I am writing to share my extremely disappointing experience with the local T-Mobile store (2257 Shattuck Ave, Berkeley, CA 94704), which I believe engaged in fraudulent practices. I initially visited the store to sign up for three phone lines on April 2024. Without informing me, they enrolled me in a business account with up to five lines, all of which I was charged for. Additionally, they gave me a tablet, claiming it was free of charge, only for me to later discover it had a monthly service fee.

T-Mobile. Phone our junk. When you stich from metro to T-Mobile try to keep your phone. The free one you're stuck with is junk. I haven't had T-Mobile service long enough to tell you anything about that yet. But their phone they have you switch to. It's junk.

This is nothing but a money grab. I ordered T-mobile WiFi and could not get a good hot spot per their app. I returned the equipment within 5 days of receiving it. I was told I had to pay the 70,00 for the first month because I did not notify them that I was canceling. Apparently returning the equipment is not blue enough for this people. If I don’t pay I will be sent to collection. I didn’t think any company could make Comcast look good but t mobile certainly does.

T Mobile said that they would pay off the $600 balance on my phone when I switch all 4 lines from AT&T and that has yet to happen. I have been very patient but it is running out. Starting to regret the whole process of switching.

Don't do the review thing but beware. I left them after 3 plus years. Got a final bill months later off over 500 dollars. I disputed this and was told multiple different reasons. I had to give up as I won't pay for their mistakes. So now my credit will be hit for this. Stay away from this company.

Absolutely the worst. I cancelled my family account in the fall 2023. I am still having automatic withdrawals taken from my bank account for a non existent bill. I have called, emailed and visited the store! Don’t use TMobile!

T-mobile have been the worse company since I upgraded my line and ask to switched my phone. Since March I have been fighting with T-Mobile, so many promises was make and nothing happened. I was paying $70 dollars for 1 line and now I'm paying between $130 and $160 for one line. All the mess they can do, they did on my line. They included another line with my permission, change my plan. I’m exhausted just this back and forth talking to many different representatives and nobody does anything.

In short: I am a recent T-Mobile customer out of necessity. I am a disabled senior who is currently Homeless. I contacted T-Mobile this month to make a payment arrangement this month till benefits resume in August this year. The Agent was very helpful and stated all I needed to keep the account current was a payment of 34.86. I made the payment and set up auto pay for the remainder in August. I was happy with the quick prompt response and caring attitude.

Was charged for service that was cancelled within 48 hours of connecting due to slow speeds. Trying to get a refund on that charge was a complete joke. Was a huge game of pass the buck. Still waiting on that refund! Would not recommend.

I joined T-Mobile when it was the "uncarrier" under John Legere. The service wasn't always great, but they tried, and I wanted to support that. We were on a family plan, and after about 15 years, and as the kids aged, it made sense for us to switch to a different carrier that better fit our needs. That's when the nightmare started.

Worst phone service ever, I had the bad idea to switch to TMobile and got a contract for 2 years, the reception is bad, sometimes you're in a middle of a conversation, and then you realize you're talking to yourself, because it got cut off. The customer service is really bad, one representative says one thing while the other says other thing. After having to deal for 2 years with this bad service, I switched to a better company, and after that, TMobile, without my authorization kept withdrawing money from my bank account, after I canceled my service, I talked to the bank, and they stop the payment, after that, TMobile tried to charge me with 25 more dollars on fees for declined payment. This never happened to me with other phone companies. Be careful with this people.

T Mobile is a bunch of racist bullies!!!! Who don't try to help the customer in any way!!!! They just only here to take your money!!!! Even when I talk to supervisor and managers they tell me they can't help me!!!! Even when they promise a credit or to take the watch off my account they still haven't done it and even when I ask them to pull a call they can't do it!!!! But then turn around and send you a threatening letter to stop you from talking to them!!!! So how is this customer service if you can get the help you need even if you talk to someone from the office of the president!!!!

This afternoon my T-Mobile internet service was disconnected. I am a remote worker and rely solely on my internet connections for work and streaming. When I contacted T Mobile I was told my home was not eligible for their service? I purchased the service directly at a T Mobile store providing them my rental address in February. They provided me the 5G wifi router and I installed it. It has worked seamlessly until it was abruptly disconnected today. After 1 hour on hold I went back to the store and was told “TMobile has been reviewing service areas and “T Mobile is NOT available at your address”? I am still in shock by the treatment I received. Absolutely the worst treatment I have ever experienced in my life. 6 months after setting me up and automatically deducted my payments I indiscriminately get kicked to the curb? I now have no internet.

I had a very bad experience with T-Mobile location in Kingston NY. The staff was very incompetent and the manager was so rude and racist, he was so rude to my 12 years old daughter because she was touching phone and then he argued why I came three times in store in few days. I don’t know where they find this kind of incompetent and rude staff. I never use T-Mobile again because they have no respect for customers.

TMobile is terrible and their customer service representatives don't give a damn about you unless you're buying what they're selling. If it's a simple fix they love their scripted fake nice they serve up to you. Once there is an actual problem that needs authenticity and a little compassion all that fake nice is out the window and they truly do not care about you. I've never been so disappointed with a company and how they handled a situation that was completely outside of my control that after 7 years of being a customer I was done. They never made an effort to remediate the situation and spoke to me like I was the problem.

Traded phone in for a free iPhone 15, sales person ordered an iPhone 15 pro 900.00. I have auto-pay, I did not check bill for months when I found error went to store was told I got what was ordered and they could not change it. I’m 76 years old and do not need an iPhone 15 pro, I have no proof this was deliberate but I do know I was told I would get a new phone at no CHARGE.

Vijay **

With confirmation in writing from a T-Mobile employee, we were supposed to receive a discount/promotion on a new phone we added. Months go by and no promotion is added. I called customer service and they say I was never qualified for a promotion and can't do anything about it. Now I'm stuck with this phone I never would have got!! Con men!!

I’ve been trying to fix an ongoing issue for 5 months and every representative has made it seem as if they had it resolved but wasn’t the case when we received the next billing. My husband transferred into my account after having a representative convince him if I add the line it would be free and he would get a trade in credit if we sent in his phone. The second bill nothing was applied correctly. Third bill they fixed the account to be a free line but we have not received the phone credit as promised. We called again and they said it they received the phone and it was not properly applied because the representative incorrectly processed it but they will fix it.

The worse customer service ever! I been with T-mobile since they took over Sprint! The worse decision Sprint could have ever made! I wonder why you can’t give feedback back for their service! Not a great place to keep giving money too!

My boyfriend and I have been with T-Mobile for going on 4 years, we have been overcharged, had our phone turned off multiple times and only have service half the time. In Feb we ordered a iPhone 13 to one of the lines. It came and T-Mobile couldn't get it activated. So they had me send it back and they would send a replacement. Sent it back and never got a replacement. In fact they say they don't have the phone. And that because it was never activated that I can't even claim it on the insurance that they are still charging me for.

I continue to get a bill for 2 months even though I was a customer for only 3 days and I had no service. Nobody is able to resolve this issue. Every time I'm in the store they tell me to call and every time I call they tell me to go into the store. The store in Annandale Virginia are a bunch of liars. They said they resolved my issue but they did not. And here comes another bill. I am really frustrated with this company.

I can’t even sit at home and be on my phone cause I only have 1 bar or 2 bars in most places in Vegas or even no bars… Even got a more expensive phone plan, new phone and nothing helps. I’m going to have to switch to a carrier with more service for what I/we are paying for..

A sales representative came to my store offering free trial for 15 days. Nothing to pay for 2 weeks if I keep the service. I will be billed if not. Return the equipment and no bill or charge. MISTAKE!!! Try it.

I was stranded in a bad area and didn’t have any service. I couldn’t make or receive any calls. I also couldn’t text or receive texts. I ran out of gas because due to the Hurricane, all the stations were closed because of no electricity. I didn’t have service for several hours so I was stuck. It was the next day before I could use my phone. I called to receive credit for my inconvenience. This affected 3 lines. I was offered $15 credit. I have been with this company for 3 years. So much for Loyalty.

I went to T Mobile cause my screen crack on my moto phone. They got me in a plan I couldn't afford. The galaxy five I got was way slower than the phone I got now.. so I decided to take it back. Or yeah there was Activation fee, tax fee fee, there was bunch fees I didn't get them back plus they wanted a restocking fee so any money I would have was the stocking fee. Out of 75 dollars I got back 9 dollar if I ever got that and that's not all they didn't tell me if I didn't close the account they were going to charge me 80 for a phone that I don't even have. I put a stop on that money with the bank. I don't know if they do o that stuff to everybody. But be careful if you deal with t mobile. I'm never going to recommend them to anybody and if anyone ask I'm going to tell them not to use them it's a rip off in my opinion go to cricket or some other one. They're gonna get you if you're not careful.

I was misinformed about a promotion, a line was added without my knowledge and was told there was nothing they could do for me, the only option was to continue paying it!!!! I asked to speak to a supervisor and was told there wasn’t one available….SERIOUSLY!!! Worst customer service EVER! DO NOT SIGN UP WITH T-MOBILE!!!!

Amen. I've been with T-Mobile since 2017. It pains me to leave this review yet I have no choice. I'm definitely done with the company!!! I was scammed into a 350 payment 1x payments of 150. My phone was cut off. I'm a caregiver and work off my phone to chart!!! I asked multiple questions about the credibility of being on 55 plus wd a watch??? I've been over charged multiple times yearly and today was my wits' end!!! My bill went up AGAIN without proper notice! If I owed money I'd receive multiple emails and sent emails now that it strongly affects me. Oh yes I've been sent multiple data breaches yet when I call it's a total disregard for my intelligence and very well being!!! I say total shame on you TMOBILE. I truly expected better.

I have been with Nextel, Sprint and now T-Mobile for over 30 years. I bought a phone in November 2023. Then I purchased the watch and then their wifi. I dropped my phone accidentally on June 23, 2024. Ever since that date I have been not been given correct information and lied to time after time. I put in a claim with their insurance company on June 23rd. They told me that I would have to pay a $31 deductible and drive from Westchester County, where I live to with Queens, NY or Rochester County. In order to get to either store I would have to travel over bridges and pay tolls to and from. I finally gave in on July 4th. They now explain that I have to pay the $30 deductible up front and that once I get there if I am in need of a new phone that I would have to pay the difference between the deductible which would now be $99.

I had T Mobile when they were charging by the minute in the 90’s for years. Somehow got a huge bill and they refused to give me a break. I quit them. Unfortunately Sprint was bought by T Mobile so I was stuck with them again. First thing they did. Raised my bill 5.00 a month unless I used debit rather than credit card. I declined. Then they said I have to come in to prove I’m a senior citizen. I did. TWICE. Next thing I know they raised my bill 20.00. Now paying 96.00 for a phone bill.

Excellent company, I especially want to express my gratitude to Augustin, the operator who deals with clients online. Thank you very much, you are the best!!! I'm having problems connecting. I wrote to Augustine and he solved all my problems via chat messages. I am pleased and grateful for this to him and the company that provides me with T mobile services.

I have been a T Mobile carrier for many years and I purchased a Samsung tab 7 and made a claim paid my deductible of $52. Because screen was cracked. Assurant who covers claims sent me a used tablet and a floor demo to be exact. I went to tmobile in Kaysville Utah and the employee worker told me the tablet they sent was garbage and can't be used. So assurant wants Me to send this back. Hopefully they replace the garbage with something new. I have paid for coverage for a while and to pay more also $52. Come on tmobile get better insurance company that don't replace broken with garbage.

When I first signed my family up with TMobile we were encouraged by the sales staff to purchase screen protectors through them for lifetime free replacement. Never was there any mention that I needed to add their 360 protection plan to have them covered. I spent $160+ on 4 screen protectors and now 6 months later when I go in to get my broken screen protector replaced am told it’s not eligible for lack of a 360 plan. Without the promise of “free” replacements I would have never spent that much on their subpar screen protectors. Fraudulent way to do business, what a scam.

I've been a T-Mobie client for over 23+ years and I cannot explain in words the frustration, aggravation and just how poor T-Mobile's service has become over the years. It's incredible. Between service interuption, dropped calls, it has interferred with my business but also making it difficult to communicate with my children. Their customer service is poor, and it's almost a full time job just trying to resolve any issue. I pay over $250 a month for pure aggravation and cannot wait to make a switch. I'll take two cans and a string at this point. Yes, T-Mobile is THAT bad!

I have dealt with T-Mobile for the last couple of days to no avail. T-Mobile charged me $57.96 for a internet service I didn’t have, then argued with me and threaten to suspend my account if I didn't pay. I paid the money then they returned the money to me stating it was their error. I believed everything was good. A few days later I receive a text and email message stating I needed to pay the money again for suffer cancellation of my account. They said they would waive the $15 late fee if I paid $42.96 otherwise my account will be closed. I paid it, but now I am in search of a new carrier. T-Mobile is a DISHONEST company and I highly recommend if you're thinking of getting service from T-Mobile run, run fast as you can away from this company. They will make promises, then break them and steal your money. Shame on you T- Mobile

I bought two I phones 15 from T-Mobile in January 2024 and returned them within a week. They charged me for services, even though we did not use their service or phone. To make the matter worse, they claimed they never received the phones and kept billing me for the phones. Of course, I refused to pay, it was not my fault that they lost the phones after I returned them. It is impossible for UPS to accept the return without getting the phones, this must be a joke. T-Mobile needs to look at its employees or its warehouse because phones just don't walk away. I tried to fight them but in return, they turned me to bill collector. I absolutely hate T-Mobile. I am still fighting, this might end up in a small claim court.

WARNING, WARNING!!! Look elsewhere for Levitate phone service. I got 3 different prices from 3 different. Offshore agents. Then was asked for CC (in haste gave them my debit Card) now they refuse to return

I wish I would've known that trading in my iPhone would result in a 2-month-long headache, involving 8 customer service encounters with the store and online reps. I'm convinced T-Mobile has a plan to bait and switch you, then stall until your 90-day return period expires. "Trade in your old phone, extend your contract for 2 years at no additional cost to upgrade to a new phone, and keep the same plan." Then your bill arrives with a $15 monthly installment fee, NOT disclosed at the time of purchase at the store. It's not in the contract either... which I was oddly not provided with, neither print nor email.

Serious concerns about the competency and display of abject apathy from Account Executive Tasha ** & her supervisor Hal **. I attempted to set up an account a get 12 hotspots for my team. I was handed to Tasha ** who was working on PTO & used that as an excuse for extremely poor communication throughout our 5-day exchange. Tasha gave very little information with each communication, which occurred via text, & I kept finding out about different charges, errors, & stipulations over several days.

The only reason I am upset is because my bill went up $5 a month, but I was never notified. They told me they sent out text messages, but that is bullcrap. I never received a notice. Customer service is terrible.

Worst experience ever. Bought a new $1,200.00 phone for my daughter. 6 months after purchasing it the phone quit charging. She took it to the store where they told her there was nothing they could do. She took it to a repair company who told her that it was covered under the phone warranty, and she could send it in for repairs. Why didn't T Mobile tell her that? In April I changed to a different provider because we were so upset. I cancelled my service with them and returned my router. I keep getting charges, they keep taking money out of my account, stealing from me. They have taken over $200.00 each month. I have been in branch numerous times complaining. They tell me to call customer service, I can't remember my pin code so customer service says they can't help me. It's a nightmare and I don't know how to get them to stop taking my money or to get them to reimburse me for over $600.00 in fraudulent charges.

You might as well go to Spectrum. The bill only suppose to be $62 but if you miss one day next week you know your bill is 140. Like I’m cool. At least I know it’s only going to be a sit rate not go up and down spectrum.

My son got me a new phone with trade-in of old phone. Since we are in different states, we were told I could turn in ole phone to local store. The local store said they didn't take trade-in, that I would need a shipping label and have to take it to UPS store. Mind you I had just gotten out of the hospital, so was too weak to go to another place. Called T-mobile. They sent me a label and said they would extend date for trade-in. I called today needing another extension but they said the original trade-in had expired so they wouldn't or couldn't take trade-in. I was in the Hospital at that time. Being still sick, having more infection and being disable DID NOT matter to them.

My wife and I are senior citizens. We switched to T Mobile about a year ago. The lady on the phone said we got a free phone if we signed up! Great deal, right? NO!!! The agent never told us we had a 2 year contract and would have to pay for our phones if we ended our contract early, she just kept saying and you get a free phone!!! In the ended we had to pay over $200 for our phones, after switching to another carrier, because the service was so bad. This agent should be fired for taking advantage of a senior citizen! It's fraud!

After making an insurance claim T-Mobile's subsidiary company (Assurant) claimed I didn't return their broken phone. They charged me $927 on a whim. I had already paid $105 as a deductible. $1032 is what making an insurance claim cost me. After calling them both dozens of times, Assurant left a voice-mail saying they received the phone, they made a mistake and apologized. Then they claimed they never received the deductible and won't return my money until they get it. I have proof from my bank they received it.

RUN AWAY FROM THIS COMPANY and its counterparts!!!. I had the worst experience ever with this mobile phone company. Since June 7th I've had to deal with one lie after another... being told I was getting a refund because they could not get my phone activated after I had purchased one of their phones. T mobile charged me for service for June on a phone they couldn't get activated. And now they are just jerking me around from one representative to another spending countless hours on the phone and getting no resolution. And the supervisors are of no help either. T mobile is rapid to take your money and then do very little to help you get it back when they failed to activate my phone. I'm extremely disappointed and confused as to how T mobile still exists.

I contacted the T-Mobile customer service on December 2023 to cancel my hotspot service as I was not using it. The customer service rep suggested suspending the service instead assuring me that I would not be charged during the suspension period. However, six months later when we decided to add a new line, I discovered that despite the hotspot being suspended, I was still being charged $50 monthly. It was disappointing to learn that suspending the service did not stop the monthly payments as promised.

I paid off the mobile I bought from T-Mobile and wasn’t able to get it unlocked even after 3 years. They say there is a pending balance and I’m not the owner of the account but accepted the amount to payoff the phone with my own credit card upon agreeing this phone will be unlocked. I am no longer in touch with the owner and it’s been 3+ yrs and they still won’t unlock it. I been with T-Mobile and their sister companies for almost 7yrs. Frustrating customer service.

First of all, T-mobile has lied to me about the pricing of this new promotion they forced me to sign up for. I told them I was looking to save money. They flat out lied to me to sign up for something I didn’t even want.

T-Mobile has worst customer service, they promised me free line and now charging 40$ every month. Now they say it was promotion all nonsense stuff and providing me refund. They give all false promotions and false promises and don't provide anything. One of the worst mobile carrier.

Worse Customer Service ever, called three (3) numbers for customer service. Each time all were virtual AI in Spanish. Had a difficult time to communicate in ENGLISH which is the language of the United States. Still couldn't resolve my problems, looking for another carrier.

We switched based off their coverage map. What they don't tell you is that their advertised coverage and their actual coverage are not the same. We're currently deciding whether we want to argue out of our contract or deal with garbage service to save money.

If you don’t want to talk on the phone T-Mobile is the service for you. The service is terrible almost everywhere I’ve been. I called customer service and they acted like they cared but ultimately nothing has changed.

If you are looking for a cost efficient, customer friendly mobile service provider do not use T-Mobile/Sprint. Their fees are outrageous and their customer service is by far the worst. Do yourself a favor and go to any other mobile provider.

I have been a loyal T-Mobile customer for years! The salesman at the Willowbrook mall T-Mobile lied to us so he can get a sale. Very very unprofessional and sneaky move. Because of this I will be changing my provider. If I can be lied to about something so simple just for a sale I do not trust T-Mobile with my business. I will be taking my family elsewhere.

Was a T Mobile customer for 7 years. Recently called about overcharging, zero explanation from a customer care rep, paid my bill in full to cancel, couldn’t provide a receipt on my portal or via PDF, and my phone immediately started showing NO ID when calling others even though I paid through the month while my new phone showed up from Verizon. Comical at best, just awful from start to finish.

My initial experience switching from Verizon to T-mobile was of course very positive, they were happy to help. They offered a $200 gift card for switching to their mobile service and $50 for going with their home internet, which I will say I'm happy with. But a year later and I still don't have my $250 in gift cards. Now that I'm not switching to them the attitude is completely different, everything is my fault even though I gave them the codes they provided!!! The pass you around and around until I just gave up. I thought Verizon customer service was bad. Well I think they're all the same once they've got you, terrible!!

I am TMobile customer for a lot of years. Trying to upgrade my phone was on the phone with Rose for over 30 minutes. Wery dissapointed because verizon offered me15 phone pro max for free. Hopefully next month I will be verizon customer.

T-Mobile is horrible. Wish I would not have switch with them, made my monthly payment and they keep sending emails to make my payment even after talking to customer service and giving them my payment confirmation number.

I left TMobile in March. Overpaid and can’t get my money returned to me!! Terrible customer service and do not believe they will do what they say. So happy I’ve left this company! Would never recommend them!

T-Mobile is garbage. Their customer service is garbage. They are liars and thieves. I paid my bill 344. Tried adding a line. They took that money and put it towards future bill and refused to reverse it and let me get daughter's bday present which was a new phone. They broke this little girl's heart.

The expertise and customer service is actually very good. The reason I give a bad review is because T Mobile removed the insurance off of my 1200 phone but left the insurance on my promotional /free watch. When I found out later (I went to get my free screen protector which I was denied because of the insurance issue)I explained there was obviously a mistake but was told there was nothing they could do for me. I went through countless emails before I found the one that proved the insurance was indeed supposed to be dropped from my watch not my phone. All the sudden they could put the insurance on my phone and remove it from my watch as well as send me a new screen protector.

Worst experience ever! I would give zero stars if that was an option! So many hidden fees and they tacked on some major charges to my account for NO reason. Every time I called there was some other fees. SCAM- BEWARE OF THIS COMPANY.

I have been a customer of T-Mobile for 8 years. My phone service has never been disconnected until June 2 2024. They disconnected my phone service 4 times after payment arrangements were made and paid the customer service and the supervisors are incompetent. Barely speak clearly and need more training. I am so disappointed to be treated this way. I always pay my bill because I work from my phone. I wouldn’t recommend their services to my dog.

Worst experience ever. They open another account under my name without my knowledge until I got the letter saying that over 700$ bill went to collections. So if you still want to have service with this company make sure no paperless bills

Me and my husband are T Mobile customers since 2018. We had essentials package with two lines ever since. A month ago we were encouraged by T-Mobile employee in Sam's Club to get additional 2 lines for the same price of $100 (promotion that is currently going on on your website). On top on that we are going to get $75 x2 Sam's club gift cards. After 30 minutes of trying he said we have to call customer service, he can't do it. When I asked about the gift cards he said "oh .. It will take around 3 months" and mind you at the time I was charged a deposit of $50 for all that to be set up. We called customer service, were transferred from one to the next department, spent 4 hours and we were repeatedly told that the bill for 4 lines will be $100 + tax. Well guess the disappointment when I got my bill for $140 ($120 for 4 lines + tax). And we are not eligible for the gift cards because the inquiry is not an upgrade, BTW.

T-Mobile used to be amazing and I recommended them to all of the seniors who were considering getting mobile devices as a 15 year customer. However, not only has their customer service gone from taking 2-5 minutes of wait time to over an hour the last six times I have called, but it has taken several calls to find resolution of issues. Recently, I received a bill that was $15 over, which took hours to resolve. Then I received one that was $250 over, and I was told it was my fault for not being aware of the issue when before they sent a text telling someone when they were approaching their data limit. I am transferring my service as soon as possible due to the consistent issues and clear decline of service.

I bought a new Android phone on 6/1/24 and started contacting T-Mobile on 6/11/24 to do a return for an Iphone. I spoke to 4 different people that all said there would not be a problem exchanging the phone. I work out of town and work 6 days weekly at 10-12 hours a day in a hospital. This being the reason I called to be sure I could exchange the phone. The 4 employees I spoke to were very nice but did say they would call back and not one of them did. I got online and started a chat where a young man called me back and he said I was in the time limit and could do an exchange however he would be sure and talk with his supervisor to be sure. Again no call back.

I buy a phone with a Apple Watch from T-Mobile in a installment. After months later they cut money out of nowhere. We already paid and our cards has auto payment. They should cut the amount as it said but they cut more than that like first they cut 262$ then 426$ like this but we always paid them on time. They didn’t even let us know before they are cutting the money. They didn’t even send any mail to us or giving us a warning and this time was the worst. They just cut our money from the bank account about like 1124$. They didn’t even notify us before cutting the money and that money was so important to us. We don’t even know how explain it. That was so worst like no one can believe it and because of that we have to face difficulties cause we have pay our bills on other things too. That was not easy for us.

Don’t upgrade your device online and/or avoid T-Mobile!! I sent my phone back per their instructions and they did not credit my account for 2 months and then took away a promotional offer because they said the phone had “issues” although it was in perfect condition. They cannot and will not explain what “issue” it had. The issue is they lost it and don’t want to be out the money but are happy to screw me out of it. Taking my business elsewhere after 4 outreaches to customer service and no resolution. Only promises to call me back that never occurred.

This company does nothing but misdirect, delay, and lie. I have never worked with any company in my 48 years on this earth that has been more frustrating, infuriating, and downright awful. It would be embarrassing to me to be in business with such an organization. Elon, and Star Link as well as other entities should do themselves a favor, and renege on any deals that they have signed with these... things. They are even people to me. They are so much worse. Steer clear.

I PAY T-MOBILE $50 EVERY MONTH FOR FAKE UNLIMITED TALK, TEXT & DATA. NOW I GOT THE FOLLOWING HORRIBLE T-MOBILE TEXT MESSAGE!!! "Free T-Mo Msg: Your account balance is $0.00. To add money dial *233 or redeem a refill card or to make a collect call with 1-800-COLLECT just dial *182." WHAT THE HELL IS THIS? ALL T-MOBILE WANTS IS MONEY! MONEY! MONEY! MONEY! SHAME ON YOU, T-MOBILE CEO MIKE SIEVERT!

I never leave bad reviews but I'm livid. They lied to me in the store about what my bill would be. I agreed to pay $90 a month for unlimited talk and text and to pay off a phone. I'm getting charged $124 a month and getting gaslit by customer service. On top of that, my mobile data only works 40% of the time, and that's a generous estimate. I'm considering contacting the BBB because it's honestly theft. Don't waste your money.

FYI to all T-mobile customers, I canceled my service with T-mobile on the June 13, 2024. My billing period was June 6 thru July 7. I was charged today the full amount of $70 and when I called I was told there is no prorating of the charges. Nothing was mentioned when I called for transfer pin # regarding final charges. My bad too for not asking...oh well. Furthermore, I would normally receive a text and an email of the coming auto-deduct. This did not happen either. Just for the record I was with T-mobile for many years, never late on payment. I canceled because I was offered a super sweet deal from Spectrum for a year, no contract, one price not hidden fees.

The service is barely existing. Called them and spent half an hour listening music. They even have an audacity to tell you that you should be able to have fun naming their annoying songs. I am out of this horrible network, useless provider. All they provide is irritation. So know before getting into their claws

Thieves!!! I pray the BBB has more answers than T-Mobile can. They'Re crooks, liars and thieves. My second go around with them and I was hesitant. It went fine first 12 months. And like the first time, the last six months of constant bill hikes, questions unexplained and I spent HOURS trying to get three days extra to pay 84 bucks on my son's bday I couldn't buy a card for. They promised I wouldn't be shut off, however Thursday 11 hours before I could make said payment they suspended me with 74 dollar restore fee. They again promised I wouldn't have to pay.

T-Mobile in alliance with Assurant their partner in phone warranties is everything you don’t want in a third-party warranty company that T-Mobile is in cahoots with and shares in profits. Their flavor of the day is to tell you to go online when your phone isn’t working, put in the type of complaint and then they give you an 800 number which you cannot call because your phone isn’t working.

They are crooks, thieves, phone carriers fakers; customer service reps are only ** trained to mock you, to waste your time and to LOL at you. Please make yourselves a service and never buy T-Mobile. I just lost three hours with them on the phone and now they ask me what the problem is... I dare you to try them.

I discovered that I'm on collection agency from TMobile. They forgot to close one line on my account. So for something that is entirely their fault, I will have this on my credit score for 2 years. Their response? 'We are sorry there is nothing we can do anymore'.

Left TM 15 yrs ago (this review written in June 2024)/too many dropped calls. Sprint perfect until TM took over and there I was back with another nightmare at the hands of TM. Left TM again, last bill of $170 paid/TM kept iPhone locked. TM, on top of the $170 last bill amount, charged me $87 extra to have my phone unlocked (overpayment). Later they told me that they would refund that overpayment, to just go home and wait for the refund. Weeks later, instead of the refund they promised, I received a bill for an additional $87. The whole time prior to the initial $87 overpayment they had repeatedly told me that since I left TM before paying the last bill of $170 that it was impossible to unlock (a complete lie) my $1200 iPhone, a property that I had paid for in full and owned, not them.

Worst experience ever. Left my carrier spectrum to save money. Didn't happen. Turned in a phone to do a switch. Still hasn't happened. Apparently I have to do all the work just for a rebate. Now I'm stuck with my last bill and this one. My son's phone was off, due to a line change. I've never dealt with this much issues with any carrier. Should've never switched. Please read these reviews before you make a mistake like I did.

I went into the T-Mobile store on West University Dr. in Denton Tx last week to have an issue taken care of with an overheating battery. The store rep was very helpful, and ordered me a new replacement phone since there was an issue. He told me the unit was in good shape and that there isn't an issue to replacing my phone. The new replacement phone came in today and I went into the store. He checked me in and then took my phone to the back room and that's when the issue started. He came back out and told me i had damage to my phone and that I couldn't get my replacement. This is where that could of something happen when he took my phone in the back, possibly could have dropped it or whatever. Not sure what happen.

This company Is terrible; customer service is terrible! Nobody can answer simple questions as of login; can't reset any passwords emails etc. From a Sprint customer to a T-Mobile merge was the worse experience possible! I have been with them for 10 years now. They claim I am not in the system. My phone number is not showing but they are sending me a bill every month! Switch back to sprint. Y'all suck.

Con job operation. I agreed to a specific dollar amount after new phone upgrade. They misrepresented new monthly payments. My first bill was higher than promised. They said it was my fault not understanding. Go elsewhere especially if you are a senior citizen.

T-Mobile refuses to honor their warranty. My wife encountered a problem with her Galaxy Fold 4. The screen in the center stopped working through normal use. The company accused her of damaging the phone, even though she treats the thing like a baby. The screen issue is a known problem and the company is conveniently laying it at the feet of the user. I will never use T-Mobile again. I am also considering never buying a Samsung product as well. What they are doing is outright fraud.

SLOW SLOW AND SLOW.... INCONSISTENT. CAN'T EVEN SUPPORT NORMAL STREAMING. This is considered one of the biggest network companies in USA... C'mon for real... Get worth what you promote yourself for. Not even close...

I went to the store in Hermitage on Lebanon rd. I changed service over from AT&T and got new phone and Apple Watch. I was assured the watch had ECG because I have AFib. It did not and when I tried to return it I got lie after lie trying to sell me an upgrade for $200 more or I'd have to pay a hefty restocking. I walked out leaving the watch and T-Mobile customer service 800 number gave me the real prices and no restocking fee. Marcus is the assistant manager and he and the employees are liars and thieves. Do business with them at your own risk.

I am so frustrated and disappointed with T-Mobile. I've reported issues with my service since Sprint and T-Mobile merged. More than 50% of the time, I can't make calls, calls drop or reception is very choppy. On a 5G network, can't make or receive calls. I didn't think it could possibly get worse, but it did. The tower closest to me had gone down in May and it was like pulling teeth to get T-Mobile to inform me. They won't don't anything to fix the issue, however, they were quick to interrupt my service for one month past due.

I don't know why I'm leaving a review because they don't care anyway. Their service was crap so I changed back to my previous carrier. They decided for what ever reason that I was in default. I used to pay 2-3 weeks before my due date. I called and asked for all my lines to be transferred to another carrier. The CSR only transferred 2 out of three now they want me to pay 402.00. They even sent it to collections which didn't even call me. They just placed it right into my credit report. I was in the middle of buying a house and I was screwed by that. Dropped 82 points. TMobile doesn't care about customers. They are bully thugs. Stay away.

T-Mobile's charges a lot, there charges I don't know about come into my account. I think other phone carriers are better. Most of their plans cost close to 100. I never paid that much before, it's like everything has increased significantly.

Absolutely terrible customer service! When we initially signed up, I was told that we were getting a promo price and then we ended up paying more than we're were paying with our previous carrier when they told us that our bill would be less. Also told we were getting a free phone upgrade, just had to pay taxes and fees. My bill went up over $100 a month without anyone being able to give me an answer as to why. Final straw was when I cancelled our service they told me that they would send me a final bill by and that they would not do an automatic withdrawal and they did it anyway. This is only some of the problems we've had. I thought Verizon was bad, but T-Mobile is even worse. I would love a call from consumer affairs!!

Please avoid T-Mobile like it is a toxin or a plague. I made my payment on time via a payment arrangement that we had set up. Although I made my payment on time they still disconnected my service because of a system error on their part. I called customer service to get my services reconnected which were never supposed to be disconnected in the first place. And I was charged an additional fee to get them restored and I was charging another fee because I had to speak with somebody on the phone which was my only option to reconcile the situation. I was never a T-Mobile customer by choice. They bought Sprint and I was a Sprint Customer for 10 years. Their service was complete garbage when I first got switched over. I mean I couldn't use my phone service for months because there was no service at all and I didn't mean just in my area. I meant everywhere they're supposed to have the best 5G they had no G's.

T-Mobile should not be a phone company. Certainly not in the USA. They could be a excellent company in Cuba 20 years ago. Their service never works. They give America a bad name. I hope the FCC can force them to break up instead of buying up more companies. All they do is give Americans mediocre cell service and give us a bad name that we can't even do cell phones right.

I've been with this terrible cellphone carrier for over 10 years. They have 6 different accounts associated with my phone number under Shirley ** name. I don't even know that person. I went from unlimited data to slow down data to no data at all. The employees are very unprofessional as well. No good.

I was a Tmobile customer for a few years everything was fine until I switched to another provider. They said that I owed them money. Within a week it was sent to Collection. I called them to get an itemized statement they refused because I didn't know my pin. They were very rude talking over me and hung up refusing to give me a statement. If I owe this money then show me. I was shocked they were very condescending, just awful customer service.

I had T-Mobile 5G Home Internet for several months before the defective router kept disconnecting and rebooting. I canceled the service and returned the router. Customer service never mentioned anything more was due. 14 days later I was charged the usual month internet fee of $50 and customer service said I had to pay for the complete billing cycle. They wouldn't even give a credit for the unused internet. I considered this a form of theft!

Do not do business with T-Mobile. Their business practices are shrouded behind hidden walls. Once you sign up with T-Mobile, things will automatically become complicated. I've had issues with payments going through, internet dropping several times a day when I have 5 bars of service. I ended my service and they immediately (I got the letter for my balance due to my email on Saturday and by Monday, I was contacted by a creditor for the $37.16. I paid it and then got a letter a week later with a refund MasterCard for the $37.16 that I was pushed for by the creditor. When inspecting the paperwork, the refund MasterCard comes with many fees including a monthly maintenance card fee. So they'll basically set you up for additional fees just to access your refund.

So we switched to T Mobile 6 months ago. We used the store in Morganton N.C. We dealt with one of the managers, gave us a printout of 313 00 for the monthly service for 4 lines and 2 watches. The bill has never been right month after month and customer service gave us a credit. Going back to the Morganton store after months of talking with customer service supervisors the manager there did nothing for us. She was covering for the manager that we deal with. According to the supervisor on the phone they said there is no such plan for that price. This store should be avoided. Don't waste your time or money. They show no empathy for all the time wasted on the phone with service reps and they do not back up the prices that they quote you. Total rip off company.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up.

T MOBILE. WELL.. AFTER 8 MONTHS I STILL HAVEN'T RECEIVED MY FREE PHONE. I SWITCHED over and should've gotten a free phone. The first customer service rep said she'd send be a link telling me how to go about getting the phones. She never sent it. Then various other people yelled at me in the stores saying I had to buy a phone. Now 4 days ago JOSE in customer service told me he was expecting expediting my phone that I would receive a tracking number. Well I've been waiting. I've told everyone. "I'm finally getting my phone"! Well when it didn't come today I knew something was wrong. I called and he lied. He didn't order me a phone. He even said it would be a moto stylus on black. I didn't have the money to buy a phone and I'm using an old network phones that's time is severely up! But yes. When I was with Metro I actually got my free phones. I drive Foster children as one of my jobs. My phone is so old it isn't and can't do its job.

I have been with Tmobile for over 20 years. Every year I purchase a new phone before I'm due for an upgrade because of problems with the phone. Which happened again last month. I went into the store and paid for a new phone is what I was told. I received my first new bill a month later to find out I was paying $20 a month for the new Samsung phone. In the end I will have paid about $400 for a Samsung phone. If I would have been made aware of that I wanna persist the iphone four hundred dollars that they had in the store. No, I'm stuck with another phone that I did want. And I will not be doing service moving forward with mobile ever again. I went into the store to show her. The problems I was already having with the new phone. And the representative was not helpful at all and was rude.

Terrible company. In one word scammers. They will always try to get the most out of you and all is because of commissions. Sales people will promise anything. And won’t care if you are getting affected by their lies. And even after you leave the company they won’t do anything to help you. 10 years with an account of 8 lines not a little appreciation. Only policy's and that's all. Have a balance and won't finance it. Have a phone paid off and won’t unlock it. Just want the full balance paid of or send you to collection. Never go to T-Mobile.

They are the most untrustworthy company going so far. My wife and I had received an iPhone 15 this past year and was offered in a promotion for free! We paid fees and taxes and old phone upfront and there was to be no charges after. We went over and over again with the rep on phone to make sure. That person guarantees us over ad over of no add-on charges. Months down the road I see significant charges which lead to payments for the phone. I went back and forth with them for the past year and they still kept telling me it wasn't part of the deal.

When you go to the store to purchase a new phone it’s good. But you are having an issue with the phone call 611. Then you be on the phone for hours this transferring to this and that problem never being resolved. The insurance they man don’t get me started.

I have made 5 calls over 4 months. I am being billed for 2 phones I returned within 3 days. Keep telling me it will be resolved and nothing happens. Terrible service and being unjustly billed and they refuse to solve the issue.

Well, it's pretty simple.... They LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"... (exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

T-Mobile promotions are full of false promises, they promote that you switch your line to T-Mobile, we will cover for my old phones payments, contracts and will reimbursement. I am still waiting after 9-months and working with customer care. Even at Costco T-Mobile kiosk, they promote $250 Costco cash when you buy a new line with Costco. Still waiting for that as well. It's 9-month and waiting. Total regretting my decision to switch my entire family phone lines to T-Mobile. No promise delivered. I wish I can give them 0 stars for all the time I wasted on these customer service call. Everything I call customer service, they open a new case and send confirmation and then they go to sleep and nothing happens, next time you start from the beginning.

In April 2022, while in Georgia for work, I went to a T-Mobile store to inquire about a wifi hotspot. The representative there told me about a small wifi device they had. I asked if I would be able to try out the device and T-Mobile’s service to see if it would actually work where I was and if it didn’t work, return it. He said yes. I signed up and took the device home. After trying the device and service out for 5 days, I was not able to access the internet using it. So, I returned to the store where the same representative helped me. After returning the device, he told me I would not be charged anything else and my service was canceled.

After encountering an issue where my 1 year old Unlocked S22 Ultra directly from Samsung completely died and they kept trying to send me refurbished phones instead of replacing it with a new phone as they should have, I decided to go directly to T-Mobile as they were my carrier. 4/3/2024 went into T-Mobile to see if they could help me. Just so happened they had a promo on the S24 Ultra that expired that day. They were offering $1000 which included my trade-in and switching from a grandfathered plan to the Go5G Plus. It was advised I would see the credits on my accounts around the 2nd billing cycle.

First of all our Tmobile experience in the lower 48 is fine. For the last couple of years we have been planning a trip through BC, the Yukon and NW Territories then into Alaska. T mobile says "unlimited" data throughout canada. Come to find out we can't use our data we pay for monthly. We have to buy international data that's very expensive after 5 gigs.

I have had the worse service from T-Mobile. They promise so many things to get you to sign up with them, once you are believe me your bill will go up. I am just thankful my contract with them is almost done.

MacKenzie at the Illinois Rd. store is a wonderful employee. She took the time to help me, didn't pressure me to buy what I didn't want, and even helped when I called back later! Give that young lady a raise!

I was a T-Mobile customer for over 20 years. I finally gave up after they promised me a $600 rebate on a new phone if I got a new line. Well, they lied. They made a mistake, and refused to credit me or take the phone back. The manager of the store in Laveen, AZ promised me multiple times to call me back with update, no update. They lied and stole $600 from me.

Worst customer service! They did not inform me of the policy in staying with T-Mobile for 40 days before switching over to a different carrier (their service sucks) and to unlock their phone. Their customer service on the phone as well tell you all this policy and agreements after purchase instead of informing customers in person. Literally on the phone with them all day, about 6 hours going back and forth transferring from one person to another. Do not recommend T-MOBILE. Verizon is pricey but worth it.

If I could give T-Mobile zero stars I would. I got a report on my credit that I owed 700 prior to closing the account which was had in front of a Verizon technician. I was told I did not owe anything and that all I would have to do was get the pin number to swap my number to Verizon. Then obviously come to find out. I supposedly owe this money, and when I called to file a complaint and to have them investigated, I was told that they record all the conversations and that they would look into the matter and open an investigation.

T-Mobile has the worst customer service ever! They don't even want me to sign up for service. I've tried establishing service via their website numerous times. Every time the website returns a random error message. Customer service couldn't help me on the phone, either. I ended up going with Verizon instead.

Terrible customer service. They billed me $55 for a $15 plan and didn't issue a refund. I spent hours explaining the issue, but they opened incorrect tickets and then moved my account to a $25 plan without my consent. I had to call them repeatedly, and no one provided a resolution. Avoid them, as you'll end up frustrated after days of phone calls with no results. Stay away!

I have been a T-Mobile customer for 20 years. Up until this point, I have not had any major issues. But this two-point verification system has flaws. Last Friday, my phone and wallet were stolen. I am single and only have the one phone, and one phone line. I was able to get into my account by using my 6-digit pin, and eventually was able to file a stolen phone claim via Assurant. The first issue I encountered was receiving a phone. It took the rest of my Friday, all the way through Tuesday. This may seem like no big deal, but when you need to check in on family, cancel and order new debit and credit cards, change passwords, etc., it can be a pain, especially when you couple the situation with a stolen driver's license. When I finally received my replacement phone, I realized I needed to go into the store to get my cellular service transferred to my phone.

I am so done with T-Mobile, every time you talk with them they say something completely different. Tired of the lies, you think consumers are stupid a bill such as yours doesn't change from month with sometimes 75 to 100 dollar difference. Been with them 5 year. Service was great, but it's not always about service. Sometimes it's about money and this time I'm not letting you steal my money. See you in court.

Absolutely the worst customer service in the industry. First of all told how great Digits app was. So we set it up. Nothing but problems. Could not get text messages then phone would ring once and go to voice mail. Call customer service was told it's for watches not phone. She was obviously clueless. She then sent me overseas. That was a bigger joke, could not understand half of what they were saying. On the phone for over an hour, nothing. Called back the second day that was worst. Asked to speak to a supervisor, Her.. Were all not able to transfer you at this this were busy. What?? I'm on the phone now, not worried who is calling. This is ridiculous. DON'T USE DIGITS IT DOES NOT WORK, KIND OF LIKE THEIR CUSTOMER SERVICE.

Coner and Laten helped me out when I needed a new phone case and screen protector and had great customers' service and helped me find what I needed. They were so nice and funny and had a lot of items in stock.

T Mobile opened a store in Lake Mohegan NY. It is unreachable by PHONE. This is a PHONE Store. Visited in person to return a Signal Booster. Following the instructions sent to me by TMobile. After waiting 45 minutes to see the one agent, he was totally clueless and sent me to a Parcel Post office. I have many more questions for the T Mobile personnel, but I will never return to that store and I am in process of changing Carriers now. Stay away from T Mobile in Lake Mohegan NY.

I have been trying to get the credit on my account refunded to me for the last 4 months after switching providers, have yet to receive it. This company is the worst. Would highly advise anyone to never use T-Mobile. I'm not uploading anything to be "verified" so you can forget that. I have integrity and don't need to be "labeled" a verified buyer. Ridiculous.

Worst service I’ve ever experienced. T-Mobile is trash!! I will be switching carriers as soon as I can. Everywhere I go my signal is bad. I knew once they said T-Mobile bought Metro. The signal was gonna be bad. Just go out of business already.

I have been a TMobile customer for 9 years with 6 active lines. Three weeks ago, I spoke to their customer support team. My calls have all been recorded and I only hope their CEO takes time to listen to my calls so he can hear the lies his team has told me. On my first call, his team offered the "package" that included a no-cost upgrade from the i11 to the i14. Only after we received the new phone, we found out it came with a new line and couldn't use our existing number. During my call, the agent never mentioned the new phone required the new line. When I followed up with them, I was passed around from agent to manager back to agent over 3 hours and on hold with No attempt to right the situation and hold their team accountable to their bait & switch sales tactics.

I find that my experience at T-Mobile in person has been pleasant, although I would suggest the employees have more thorough training with regard to public presence. I feel communication would be an essential training module.

The customer service was above Harris, they need to trust customers with long-standing counts with them. Love T-Mobile. They need to show me more more love amen. I’ve been with T-Mobile for over 15 years, one thing about it. You were a good service and bad service with T-Mobile but hopefully they will be consistent. Always have good people a lot of time and company policies folks for showing the love that that Customer needs in order to maintain services with T-Mobile.

If I could give negative reviews I would. It took me over a month to port my number over. I owned my account and they kept saying I wasn’t the owner even with the bill and my ID. Never have I had a more lackluster experience with a company. I switched to Verizon and my experience has been 10x better.

Awful awful company! They’re money hungry and do not care for their customers. Employees don’t even know what they’re doing a majority of the time and it’s very frustrating to the customer. Never again! Verizon just gained a customer.

I personally wouldn't resurrect Hitler and suggest T-Mobile to him. They stole $1400 from my parents and trying to steal $800 from me, their representatives have their heads too deep in their ** you'd have to sell them an excavator to get them out. I personally rather get a Walmart pay as you go than deal with T-Mobile ever again.

Bait & switch operation. Run. I asked for one service and was told a billing amount with FREE add-ons, well add-ons are not free. Got a new salesperson that doesn't know her product. Wish companies would take time to teach their salesforce, how do they expect to grow if they screw up accounts. I won't refer them.

It's crazy that the technical support of T-Mobile don't know what they doing, I have had so many issues with this people that I just don't have the patience to write 'em all here. Just trust me they have no training at all, don't know anything about the technology they suppose to know. You will see when you deal with them.

Worst experience possible. They give you false promises and lie directly to your face. They stole $74 from me and gave me nothing but 8 hours of phone headaches for 6 months. I would never recommend this company for anything. Take my advice. Find somewhere else to go. T-Mobile customer service is a joke. Also they too if you can understand them will give you false hope and false promises. They provide a contract of debt. Do not sign that contract. You will regret it in the end.

T-mobile billing department as been annoying, dishonest, incompetent and harassing us! Their employee created an error and a mix up between our personal and business accounts that resulted in a long time problem with T-mobile billing. AT some point we got sick of dealing with them so we closed the account and paid off the total amount due based on what they told us at the time. A month later, they send us a bill of $7.00 for late payment when we just asked them about the total amount and we paid that at the same phone call!!! This is harassment, incompetence, and customer abuse not customer service!

I was with T-Mobile for over 3 years. Worst company I've ever dealt with. Low signal strength, then they sent me a booster that didn't make it much better. When I finally left them they took their time allowing me to port my numbers to a new carrier. Then they sent me a bill for the booster that I tried to return twice. I had to visit their store 4 times to get the mess straightened out and called customer support 3 times. NOW they gave me to a collection agency after they told me it was all fixed because nobody ever logged the booster in as a return at their facility. NOBODY in Customer Service is in the USA!!!!

I'm very upset and disappointed with this insurance. After been a customer over 7 years for Tmobile and this insurance how is possible after my phone been damage and I placed a new claim and all processed good... The phone never arrived. They have the nerve to tell me that since the phone wasn't active they couldn't process the claim...

I am writing this review as a customer for 22 years. I was very satisfied with T Mobile until last month when I needed a new phone. Called 3x’s. No deals for me. The last call all they could give me was $50 off I phone 14. I was never late on my bill and this is what I was offered after 22 years. Not happy but I am now with Verizon.

I have been with T-Mobile for 7 years. Before T-Mobile I was with Sprint for at least 11 years. I left Sprint because of the poor service and very poor customer service and went with T-Mobile, then less than 6 years later T-Mobile merged with Sprint and the problem started all over again. I had no issues with T-Mobile customer service until the merge, I had no other choice but to leave T-Mobile last week June 2nd 2024. I'm not leaving these comments to bash anyone but truth is truth the customer service is by far the worst NOW! I am in my 60s and I paid off my phone and was going to do an upgrade which I was denied and never been denied before.

I've been with this company since I got divorced and my kids became teenagers needing phones so now it twas $50. A month unlimited for 3 lines. Somehow for the last 3 years it's been $300s. I'm tired of this.

T-Mobile seriously...You charge me $80 because your phone died on May 1st after 9pm... I went to YOUR store when it opened on May 2nd and they wanted to charge me almost 3x as much for the phone I got from Spectrum!!! My phone died on May 1st. I spoke to a Supervisor who stated I would not have been charged had I ported new phone on May 1st..Do according to their terms I am responsible for the billing period. I have perfect credit which is the only reason I paid the bill. Needless to say..I am not happy. T-Mobile will NEVER get my business again..BTW..Between Sprint and them I was a customer for 23 years!! T-Mobile customers please share this with others...Beware....

After my horrendous ordeal with MetroPCS, I switched my lines to T-Mobile, and I couldn’t be happier and beyond to take care of the customer and make it super easy to deal with them when there are issues that aren’t even their fault. I would definitely recommend them to anybody looking for a great phone company. Plus they have so many perks, the insurance for the phones, there are definitely more bang for your buck!

Do NOT, I repeat DO NOT get service from them! Terrible customer service. DO NOT attempt prepaid from their website or app either. It will take your money before even making sure the phone works. I reached out 20 Mins after trying to get a refund because it wouldn’t work and they literally gave me the run around and did not want to refund money! Guess I’ll have to dispute this with my bank instead! Worst experience I’ve had in a long time!

I have been with T-Mobile for over 4 years. This last year has been the worst. I spend an hour a month on the phone with them to get them to fix the same billing issues over and over. I need my phone replaced and it is insured. They make mistake that cause me another hour drive to and from their store because they sent me home with my old phone when they shouldn't have. So they said drive back or get charged $500. I gave them $300 to paid off my phone and wanted to transfer it to another company. They took my money and then told it won't be released for around 48 hours. So I have two days That I can't do business because they don't want to push a button. I'm about 30 hours and still no release. I called many times. Talked with supervisors and they told me they would fix it and the next month I would be billed wrong again the next month.

A fact, I returned my modem to my local store in Kihei, Hawaii. The sales person that took my modem and cancelled my account put the date one week ahead in terms of billing, something that I did not see or expect. Upon receiving my current bill and a 1 hr conversation with T-Mobile, I am told that I'm a liar and must dispute the facts of returning my modem in person to receive the proper credits. Beware of this company. No one claims to have the power to help on something very simple. I am going to pay off my phone and find another provider after having 3 lines them them. Very disappointing.

This company is a scam. They offered me free phones and then they charged me for them. They conducted an investigation to see if what I said was true and when they confirmed that what I said was true in the call where they told me that they were giving the phones on behalf of T-Mobile, they told me that I still had to pay for them at full price.. They made me pay for 2 months due to the "supposed investigation" and I did it so as not to damage my credit.

I have a phone that has a carrier lock with T-Mobile. I switch providers to save money so I ask them to unlock my phone. All they did was give me promise that it would be unlock. But it never happened. It’s been a 1 month. Going on 2.

This is the worse company! The best mobile service to have at home but if you go outside you will need a real mobile's company! It doesn't work at Poinciana, Davenport, Winter Garden, Disney parks, I-drive area and 192 area!!!

Be very careful as a senior dealing with T-Mobile. I have been with them for 21yrs but loyalty does mean a thing. I had my one phone for over 10 years it was slowing down so the customer service person told me, "You'll just be paying 4 dollars extra if you keep the old line and your new phone" which sound like a deal. But it always a catch to it. My old plan was only 45.00 but now I pay 69.00 plus the 4.00 extra for the line. It's a shame when you're a senior and they trick you into something knowing you're on a set income. Beware and if they try and talk you into more than one line, don't go for it, you will pay dearly!!!

Within two weeks of changing my number from my last bill got turned into a debt collector. After I changed over to another company they sold my number to spam callers. They are not a very good company and their customer service is really bad.

Now first of all I've been a customer of T-Mobile for years. Through my many years I have never been treated the way I was treated 6/5/24 at the Knollwood location in St Louis Park Mn. I came in for help with my claim on one of the seven devices that I have insured. Now being old school I'm not the best with tech. I need help with a claim that was stuck in limbo due to computer error totally understandable. Mind you I am frustrated keeping composed. But this young man didn't hold the skill set to be in customer service.

Has to be the worst customer service and cellphone company anyone could ever use. You won’t receive the help you need, your bill is more than what they tell you, and do not upgrade through a representative. You won’t get told what you're paying for.

T-Mobile decided to move the positions of the antenna on the tower so for the last 3 months it has impacted my service where I have no server and zero connectivity for streaming. They can't assure me that they can move the frequencies back and it is that it is. When you call customer service and get tech support they just make you refresh plug and unplug and still doesn't change the outcome. I ask for reimbursement for the last 3 months of non-service and they say only customer service can help, but customer service says on the tech dept gives discounts and changes to your bill.

I had 15 dollar plan. I went online in got the 25 dollar plan. It only supposed to take out 10 plus tax. They took out 27.00 and I called in. They told me the only way My money back was to cancel my service. They can put it on my account. Because of their system mess up have to pay for it.

T-Mobile gave me the worst experience today. My payment is past due as I was hit with unforeseen cancer and disability hasn’t kicked in. After being a loyal customer for several years T-Mobile showed no courtesy of good faith to help push the arrangement date out or credit one bill. They absolutely helped with nothing. It is imperative to have lines of communication now more than ever. I have since had three dropped calls that they can’t account for. Verizon wouldn’t do this!

First off they promise things they can’t give. I was told they would pay off my phone to move me to T-Mobile. After they got me to subscribe I was told they couldn’t pay off a couple lines from my current plan. They sent me an iPhone along with SIM cards for three lines. After not being able to fulfill their promise of switching me they backed out. However every time I tried to send the iPhone back to them they couldn’t get me the information I needed. I even called the corporate offices and was blown off. Now I have a credit hit for a cell phone I tried to return. There was only one person that helped try and get things taken care of but he too was blocked by corporate yuppies. I would go back to a house phone that is attached to the wall before I would use T-Mobile service.

I signed up for the T-mobile business plan. We were supposed to get 4 free iphones for staying with T-mobile for 2 years. We were being significantly overcharged well above the agree upon amount. The store agreed the service was setup wrong with the wrong promotion applied. Since it was a business account we had to talk to T-mobile on the phone. The store was not allowed to call in for us for a business account. After 8 months of repeated calls and being told they recognized the issue and would call us back soon to resolve, we were told we needed to go back to the store and our bill would continue without refunding the overcharge. The cell service is terrible indoors and outside Phoenix. It has caused many issues communicating with family. T-mobile intentionally fleeced us and hid it for as long as possible promising it would be taken care of.

I've been a customer for a couple of years, however the service now sucks. Cannot get connection when I want to make a call, which could cost me my life. Cannot get thru to customer service, was on hold for an hour 2 days ago then today for 15 minutes. Still have not spoken to anyone. Considering leaving and going to another provider.

I don't recommend to anyone to join T-Mobile. I paid for a brand new phone upgrade and the company sent me a defective new phone. They exchanged for me for a restored phone without knowing. The restored phone is terrible. I called them and asked for a new phone, because this is what I paid for, but they refused. Real low class company and worst customer service ever. They don't care about you as a customer.

Here is my review on T-Mobile: I called about half hour ago and spoke to agent in regards to pairing devices and she connected me to tech support who I have been on hold for 10 minutes and the agent I spoke to in tech support like to connect me with Apple Support that I don’t have cell phone service with - to fix the pairing devices but T - Mobile is providing a feature to be able to pair devices. Why am I not surprised?

I, along with what I assume are millions of others, have received the $5 increase notice from T-Mobile. I am on their Magenta Military plan, which I've enjoyed. This, however, seems like a slap in the face to us Veterans. I called T-Mobile to voice this viewpoint, and got "circular service," that is, no matter what I said, the representative read/said what was obviously a scripted response, never deviating. T-Mobile has trained them well. For the first time, I am not a happy T-Mobile customer. I stated this, also. It didn't matter. I got the scripted response. Shame on you, T-Mobile! Veterans and first responders should be treated better!

Very expensive, bad customer service and a lot of third world techniques to deal with customers. I do not recommend them. And please make sure you keep proof of every payment you make to them. When I tried to move to a different company, they asked me to pay the balance I had which I did until 6 months later I found that they reported me to the credit bureau for not paying the balance. And of course said that my account was closed and that they can't check that. Real scammers!!

I switched to T-Mobile from AT&T. For some reason, they were not able to send me a one-time PIN, even though my phone and account were active, so I had to go to the store three times to activate other phones on the plan. I was told you just turn on the phone and it will prompt you to set up an eSIM. Nope. I don't know why they can't ask you questions or whatever to verify who you are. They treated me like a criminal who had to prove his innocence before they would provide the service I was paying for. Regret making the change in carriers.

Been trying for two and half months to have T-Mobile unlock my iPhone 11 which was fully paid off. It is a replacement phone that I went the warranty. They sent this replacement phone to an T-Mobile store. Each representative guaranteed that they knew what they were doing. And the phone would be unlock in 7-10 days. It’s been 2 and Half months and phone still locked. After filing a complaint with BBB T-Mobile corporate now say that I switched the phone from the one they sent me to a non-T-Mobile phone in January of this year and that is why they can’t unlock it. This never happened. I had be a customer of T-mobile for over 20 years and always paid for insurance on my phones so why would I switch out my phone without going through insurance.

Current customer of T-Mobile here. I have had issues since day one with this company. We used the campaign for switching from our provider to T-Mobile and was promised the previous company would be paid off. They did not pay them off, instead our credit was hit for over $800 from the previous company which in turn we contacted T-Mobile and was informed that we did not qualify. Which is not what was stated when we switched or we wouldn’t have. Then comes in time to upgrade our phones. We were told that the credit line would decide down payment, if any, was necessary for the new phone. When we picked the phone we were told that we did not have to pay anything but the taxes on that phone. Okay, so we go in to the store and get told that we now have to pay over $400 for a deposit on top of the taxes and the activation fee for the line.

T-Mobile was a good company at one point. Their customer service and quality of their products has most definitely declined. I walked in T-Mobile a year ago, purchase iPhone 12 Pro Max, paid cash. About 4 months later the phone was acting different. I contacted T-Mobile. They said I was out of warranty but they sent me a refurbished phone and took the one I paid for.

I was told my mobile phone bill was going up 50%. I canceled my plan and they still billed me for entire month when fair business would of been to pro-rate my bill. T-mobile will not be option in future.

I am having issues with my phone saying “no SIM card detected”. This is the second time I have had this issue. First time I waited on the phone for a reasonable amount of time and the people I dealt with were pleasant. This time I tried to text with a customer service representative who literally wrote “enter customer's name here” in one of his responses. After an hour and a half, he was still asking for which phone number was having the issue. On another line I waited for almost 2 hours and I am STILL currently on hold. I switched to T Mobile because it was cheaper than Verizon and their customer service and having no service on my phone was proven why it’s cheaper. Dont. Get. T-Mobile.

I recently transferred 4 lines from Verizon to T-Mobile. I have to say, my experience with T-Mobile so far has been fantastic! I've had several reasons to contact T-Mobile customer service during the process (billing, phone reimbursement, etc). Outside of an hour plus waiting for their transfer department, contacting customer service has been very responsive and pleasant. The whole process has been seamless.

(READ BEFORE PURCHASE) This internet has been constantly under 3 mbps and is ALWAYS on 4G despite us paying for 5…. I have checked our availability for it and it says we are in 5G extended Area, and I looked it up and it said it was supposed to be 10-20 GBPS but so far, it has been at a constant 100-500 ping, 0.5 upload speed, and under 1 MBPS download speed. I did another which gave me extremely poor scores. Something else I have done is resetting the device and watching my family's Internet usage. We usually have 5 devices going at a time and it should to halfway decent for that matter but it has been nothing but annoying. Some other examples is not letting me play games, watch shows, and even text which all of those is happening as I speak. DO NOT GET T-MOBILE. IT WILL RUIN YOUR ONLINE EXPERIENCE!!!

I would give them 10 zeros. On the phone 6 hours. Spoke to someone in every damn country but mine. They have the common sense of a goat. I thought Verizon was bad. T Mobile got them beat, they will NEVER have my service!!! I promise if you have high blood pressure leave these folks alone!!!!

Do not go to T-Mobile for cell service. I originally loved T-Mobile and was with them for several years mostly for their great costing plans and customer service but noticed in my last year with the carrier prior to me moving carriers that the cost was going up and customer service was poor. I switched over to ATT and went to get ported over and T-mobile caused myself and the ATT employee issues when trying to port. When according the the ATT employee takes a few minutes took over an hour because I would keep getting bounced around to different employees. Once I got ported over I was advised all was good and provided my updated contact info for any potential issues or need to pay any open bills.

Worse service ever. Customer support doesn’t help. They hang up in your face and don’t even call back. If I can give them no star I would. They merged with sprint and became the worse phone service on earth.

So I have been doing business with T-Mobile for 26 years now. They keep going up on my bill. I get rude Reps in some of the stores when I go pay my bill. I have never been late! I even added Internet to my account. That was a mistake. I cancelled it. My account was billed for something I didn't order. Was told one price got billed for more. I have 2 lines on my account. I'm so ready to leave them! After 26 years you think they would treat me better! It's been issues after issues with T-Mobile.

In 2021, The T-Mobile salesman sold me the Magenta plan and stated my price was locked for life. I received a message on 5/22/2024 stating my plan is increasing $5 per line. Two weeks before my payment is due. I feel this is deceitful to get the customer in the door. It is sad big corporations are so untrustworthy and need to lie. I called customer service and was told there is nothing I can do. She stated rates haven’t been raised in 10 years. It’s a grandfather rate! Why do they tell you the rate will never change and then increase rates? Telling their customers service representatives to sell lies to the consumer is disturbing.

I'd like to give Esmeralda a special Thanks for helping me. Since the beginning you have made my experience very smooth and hassle free. You're the reason I'll be with Tmobile for a very long time. Thanks. Sat