T-Mobile Reviews

My wife and I have both recently been into our local T-Mobile retail store within the last month, and our experiences were both terrible. The staff acts annoyed that you're pulling them away from their chit-chat, and they refuse to do the simplest things to help. Felt like I walked into a college dorm, not a retail facility. We didn't pick this company - they grandfathered us in from Sprint, just to make matters more annoying. They sent my wife to the Apple Store because they didn't want to process her upgrade.

I called T-Mobile customer service to cancel my wireless internet and I was told to return my tower to a TMobile store. I got the receipt dated June 2, 2024 but then I kept receiving bills. T mobile then sent me a letter that my service is canceled on Oct 1, 2024 for non payment and to return the tower to avoid non-return and damage charges. Spoke w Martin who wrote change of responsibility dated Oct 11, 2024. Horrible service and customer service has no clue how to handle their mess!!!

The store has a 5G antenna, so it shows how fast a phone is capable of, but they don't actually have 5G that works, it connects to 5G, but doesn't ever load anything. It's 2024, how can calls still be getting dropped when in a large city?

Can I give zero stars. Can I give zero stars? The ABSOLUTE WORST Customer service ever. I am going through fraud investigations with them because someone opened an account under my name in March 2024. By end of April the ASSURED me it was taken care of and it was closed. Now it's on my credit report. I had to go to Police Department and fill out report and now wait for them to go through investigation. Waste of my time as a business owner worst decision ever to go to T-Mobile. Also their service is terrible. Thanks for Wasting my time, messing with my credit and not doing what you said. Completely predictable. Best part they have the worst service ever, I am always at 1 bar.

Hi everyone my T-mobile experience. T-mobile told me to go to the store and there would be a note on my account to trade in for a new phone. All a lie no note trying to trick me into higher service and monthly payments for the phone. Shame on me for wasting my time believing I was a valuable customer.

A great product alone cannot reach a wide audience without excellent customer service. Fortunately, there are many exceptional customer service professionals out there. In my experience with T-Mobile customer service, particularly on the southwest corner of Jupiter Road and Walnut Street in Garland, Texas, I have always been impressed by their professionalism, on multiple visits to this T-Mobile store. I have had the pleasure of interacting with their outstanding representatives.. Each time I visited for various reasons, I observed their exceptional treatment of every customer. They consistently demonstrated patience and professionalism, making my experience enjoyable. Their name badges proudly displayed "Nicole" and "Andrea," making it easy to recognize them. Thank you for your excellent service!

I wish I could give negative stars. They lie to you to get you to switch. It takes at the least 8 weeks for your rebate cards to pay off your devices. They are combative on the phone and on chats. They are way worse than Verizon.

I purchased T-Mobile service about a year ago and bought my phone on a promo deal at the time. The promotion being they give bill credits and I pay a portion of the phone until the phone is paid off. I specifically asked the associate when purchasing if I could pay off early and if so would I only be responsible for paying my portion of the payment not including bill credits, he said yes. Fast forward and I only owe $90 and now they are asking me to pay the remaining $333. My part plus the credits that would have been given, I asked why is that so since if I pay my part T-Mobile should credit the remainder and my phone should be paid off. Didn’t want to leave them until this happened. Buyer beware. Paying off early means paying both sides of payments.

When I went with T-Mobile over 10 years ago, all customer service was in the USA. They moved it a few years ago to the Orient. Well, that was a HUGE mistake. What horrible service. The representatives cannot (or will not) transfer me to anyone in the USA. I bought a new iPhone 16 for my daughter and it had to be shipped. They use UPS (whose call center is also in the Orient) and the delivery was promised on Tuesday. To make a long story short, we got the phone on Thursday after my daughter talking to the local UPS agent and they came back later in the day. At this time, I cannot recommend T-Mobile to anyone based on poor customer service that does not follow through with their promises. I just wish I could speak with someone here in the USA.

T MOBILE. Cheaper than most providers but at the rate of *not getting proper network *does not connect calls *most of your calls goes dump without your knowledge *GPS signal very poor *you are lost inside any shop or your home...etc. Neither able to get calls or GPS signal and always the excuse the customer care service says "There is network outage in your area and people are working" - for past three years.

Continued review fun Play Store... I couldn't get onto some of my apps because I didn't have all my passwords on me. Some of texts weren't going thru. I had them on my screenshots but others weren't receiving them. If my wifi is on I don't get my mms messages until I turn it back off. I tried to leave less than 4 stars from my continued review but playstore, but it seems I died for 4 min and didn't have a pulse, because the second I touched another button it worked. It takes at least 3 to 4 min. Better I answer a call and anyone can hear me so I hung up on a majority of the time. I have to restart my phone because the screen has been freezing at times. The people I block and delete their texts keep reappearing in my chats.

Terrible customer service and they will rob you blind. Go to literally any other carrier. We upgraded and they trapped us in the 24 month contract stating that as military we would be exempt and we were not verified. Thousands of dollars later, we were without phones PCSing to Italy.

I've been experiencing some ongoing issues with my phone, and after contacting T-Mobile, I was able to get a replacement device. However, the replacement turned out to be defective as well. I reached out to T-Mobile again, and they provided another replacement, which also had issues. Frustrated with the situation, I decided to file a complaint with the Better Business Bureau (BBB) and the Federal Aviation Administration (FAA) to seek assistance in resolving the matter and obtaining a fully functional phone.

SCAM ARTISTS AND CON ARTISTS!! I have been using T-Mobile home internet in our camper since 2023. I went with this option because I was told by multiple employees including the store manager that I could take it on the road to use in multiple locations as I live in my camper. For $55 a month I couldn't complain. I have been using this for over a year with NO issues and now am being told I need to pay 2.9 times more ($160 on autopay) for their new "away plan" for the EXACT same service I have been using. The home internet will now be geo-locked to one location so you can't take it anywhere. The rich have to stay rich and they will find ways to make more money for providing the same service.

I used T-Mobile for my business and even bought their 5G Internet and remote cameras for my business location. Customer service was horrible - I tried for 6 months to get my “Business Expert” to call me, but Tristen never returned my calls - so I pulled my business and went AT&T. I asked to pay off subscriptions cancel ALL my other devices as well and was told they were all cancelled. They never cancelled and kept billing me for 7 more months - each time I tried to cancel they told me it was “now cancelled” - so 7 months later I go into a TM office and they tell me the same thing. 3 months later I cancel the auto-bill with my credit card and they send my account to collections and add an addition $180 charge but can’t tell me for what.

We signed up for a promotion to get a Google watch for free if we paid the monthly $20 line fee. The watch charge is approx. $16.67 a month, and we are still paying that after a YEAR & tons of calls to them.

T-Mobile appears to engage in fraudulent practices. After transferring my four lines to a different provider, I inadvertently left my auto-payment method active, resulting in a double charge. When I contacted their staff to request a refund, the supervisor treated me poorly, provided incorrect information, gave an erroneous confirmation code, and advised waiting three business days. Despite waiting over 10 business days without a refund, subsequent contacts yielded the same unsatisfactory response, leading me to urge caution when dealing with this company due to its deceptive practices.

After 14 years with T Mobile I call the customer service Philippines office to explain that I had a data plan for long distance and ask them what long distance call I made and the rep refused to tell me. They said it happen when I was already back in the States. I never been late on my bill with them and rarely leave the country. The rep that I purchased the plan told me I would be cover under this plan. I have a bill of 189 dollars. Think it's time to find another Carrie. I don't like getting customer service in the Philippines never had problems with the New Mexico office her in the United States.

I received the wrong phone. It already had text messages on the phone and was the wrong phone completely. Now T Mobile is trying to make me pay a restocking fee and pay extra to get the phone I actually ordered and paid for from the get go. I have been taken advantage of and lied to. T Mobile made the mistake not me and I have them on a recorded line admitting that they made the mistake. Not me. I should not be held responsible for their mistake.

Poor service, even worse customer service and insurance policy. It may be more affordable than some carriers but it's not worth it. I've heard people say much better things about other carriers in the same price range.

I was a customer of T-Mobile 10 plus years and always paid my bill on time. September 20th paid my bill early $172.85. Usually cancels out autopay. September 21 I was charged again, called them. They said they would refund me 2-3 business day and nothing so I left T-Mobile and filed claim with my bank. Today 10-4 I was told I would get a pre paid card, I told them that’s not how I paid. I would like to get refunded through my debit like I paid. They said that was not possible and that I could use the card to go grocery shopping. So now I have to come out of pocket and pay bank back. Awful business.

My experience with T-Mobile was horrible. I switched to T-Mobile because they had "free" international texting just before I was about to go to Paris. Before switching, I asked multiple times if the international texting was actually included in my plan and was assured that it was. When I got to Paris, my phone simply did not work unless I was in my apartment connected to wifi. I spent 5 hours on the phone with T-Mobile staff trying to get service but it never worked. I spent my entire trip without cell phone service so I had no GPS, no ability to look up sites I wanted to visit, no ability to book restaurants, and no ability to text or receive messages unless I was in my room connected to wifi.

Yes I became a customer of T-Mobile and within that time I became a victim of Identity/financial fraud. I called as soon as I was notified and I have explained this situation and that T-mobile allowed my account to be comprised as well. They still suspended my services, refused to help in any way and I don't feel like for a customer of 3 years should have to experience this in any way. They would not do anything to try and get the account or help with it or do anything. Very bad, poor customer service. I really am considering closing my account with T-mobile. I don't recommend them to anyone.

My husband went through his Verizon account and got the t mobile wi fi for our home service. The service was low quality so after a short time he discontinued the service and asked how to send them the box back. They kept giving him the run around. But we're sending a higher and higher bill each month. They had stopped sending bills and we had given up on trying to get them the service tower back to them. It has been over a year and I have forgotten all about it. Until about a month ago... My husband passed away July 25, 2024 and in August I received a call from a collection agency asking for the representative of the estate of...

The agency will lie and hide evidence and manipulate customers and add fees to your bill and refuse to fix it for you and will constantly charge your bank account fees and constantly shut down your phones so they can charge restore fees also. I have tried for a month to be patient and work with them on a resolution and was lied to about that too and have nothing to show for it but 350 more than what I was told my bill would be and one of the lines on my account hasn't been used in months.

They take out my payments 2 days before my due date. I had an error and ended up 1 day late and was charged a late fee. REALLY!!! Called and Nei basically said, "Oh well." So I hung up. She called back and mentioned we were cut off. I told her, "I hung up." She said she called to waive the fee. She lied to me at that point and told me that she was then not going to waive the fee. I didn't care about the fee when I hung up the first time. WHAT HAS HAPPENED TO CUSTOMER SERVICE.

I’ve been dealing with T-Mobile for months, and it has been an absolute nightmare. In June 2024, I ordered a 5G internet plan and a Go 5G phone plan. Despite never receiving the order, I’ve been charged every month. I've made countless calls and sent emails, but there's been no resolution. Every time I speak with a customer service agent, I'm told a different story, full of empty promises and lies. It’s beyond frustrating.

If you ever need competent, efficient and fast customer service, look elsewhere. I get emails saying I left T-Mobile even though I paid months in advance, a lot. I spent literally my work hours to get answers to stop these disturbing emails but not a single person could give an answer until a supervisor named Carlos tried to help, but his message was:

I just left T Mobile where the line was extremely long. When my turn came. I was met with a beautiful smile by Jessica and from then on the customer service was superb!!! She went above and beyond and it was time for her to clock out! Hats off to all who gave T-Mobile customers great service during the Hurricane Helene. Prayers to Jessica and her family!!

We have been T-Mobile loyal customers for 14 years, we've come on hard times and needed payment arrangements moved back to accommodate our paychecks yet T-Mobile could not accommodate, pathetic after 14 years of loyal service we could not get help from T-Mobile, I will be switching to another carrier after 14 years. T-Mobile only cares about their money. Friggin pathetic.

I have had T-Mobile for a few years and didn’t have major problems until I decided to get some watches. I had called T-Mobile to order watches I ended up getting the Sync up kids 2 watch and a Google Pixel 9XL. I was told that I needed a watch line in order to have the kids watch. It turns out I didn’t need the phone line nor the brand new phone. I had no problems returning the phone and getting my money back. So I call T-Mobile again to order 2 watches. I wanted the pixel 3 but they were still pre order so the representative talked me into Apple watches. So I get the apple watches and try to set them up and could not set them up.

None ...as in none of their reps were educated on promotions, billing, phones....However I'll give 'em one star for being friendly. Store rep was about as stupid as a box of rocks or extremely skilled at lying, overcharging, blah blah. Phone rep (outsourced) said I should bring billing questions to the store ... Seriously????

I called customer service to unlock my phone, took 3 times to explain and at the end she could’ve even help! So I asked to speak to a supervisor which she said they were unavailable but will call me back which never happened

I wish I could give less than one star for how terrible the service has been. I live separate from my parents, but have Wi-Fi under their account and I have never had worse service, it is at 30 MBPS which is INSANELY low. I have called twice in the past year to try and get this fixed only to be told to unplug and replug the device. Even when following those instructions, the connection is still so terrible and has messed up job interviews for both me and my roommate. When trying to cancel, I am told that I cannot do so without the account holder being present, even though I’m grown and pay that bill. Overall, I have never been made to feel more small or useless by a company, especially their tech-support branch. I will not be returning ever.

The worst customer service! False and misleading promotion! I have a business to which the Tmobile employee Joshua was offering a FREE internet plan for 30 days, which we wanted to try and after a week we told him that it was useless since we have more than 30 computers and phones... the employee never responded after letting him know that the service was useless. Joshua BY himself created an account and put in a pin which we never knew, every time we called T-Mobile customer service, they asked me for the pin which we never knew what it was, but since we still had the box they sent us a temporary pin and we could log into the account, after a month as they told me I called again and paid for a service that I only used for 7 days the full bill and they even gave me a label to return the letters to UPS. Today I received another invoice for the same AMOUNT previously paid...

We brought our phone into the store in the shops of Wiregrass because it would not turn on and needed to be replaced. Jennifer, the manager and our associate Miranda, were so helpful and made the transaction easy. And pleasurable. Would highly recommend this store to anyone

Updated on 10/17/2024: Stay away!!! Rude customer representatives. They are not willing to help you. I spoke to one of the customer representative supervisor and said she submitted a request for me and that she will personally call me after 14 to 21 days to follow-up. Never heard of her ever again and when I called to follow-up and found out nothing was requested and not even noted in my account about our conversation. The customer representative I spoke lately pretty much telling me that I'm just making it all up and told me if there's anything else I need from him. All I know is that I made a mistake switching to T-mobile last year. I have to pay the remaining months for breaking my contract.

I had four lines with T-Mobile for about four years - three lines in Orange County, CA and one line for my mom in Veneta, OR, about seven miles west of Eugene. We always had significant connectivity issues when calling to and from Veneta, and the video-call function almost never worked; it was spotty if she stayed in the house, but as soon as she'd go outside, the video would drop. Our connectivity within CA was always great. The four lines cost about $136/month. When Mom passed away this past June, our remaining three lines were about $105/month. I had asked for a better deal about eight months ago but was told none were available. I recently read in Consumer Reports that changing to a reputable "non-Big 3" carrier like ** could save us up to $40/month, so we switched. The whole process of switching took over a week because T-Mobile technicians took a whole week to unlock my device.

Called T-mobile. Talked with a guy named Angelo. Promised me a Booster would be mailed to my parents' home. My parents have terrible service! Dad being 88 and not in great health and mom is losing memory. They can't afford dropped calls. Angelo told me he would call me back on Monday. That never happened. And the booster never showed up. If you have parents with not great health don't use T-mobile. They don't care!

T-Mobile is the absolute worst company I've ever dealt with for mobile service. Their app is absolute garbage and if you're a business member then you can't even use the app, they redirect you to a New link that doesn't even work. You can't add a line you can't see if you're eligible for a new phone and if you call customer service they barely speak English. Just avoid this company...

As a customer of T-Mobile for 4 years I been having a problem with this service for once is that they doesn't let the customer know about upgrading their products to the next promotion and the service is so bad after the first year plus you start talking and nobody hears you and you start call as you are talking now. If y'all don't start talking with these people about letting us know about upgrade their service then they are not doing their jobs because they don't care so now I don't care bye (AT&T) have me now so keep the promotion.

Enoc ** was extremely helpful! He took the time to explain step by step about my plan, was jovial and patient and found a plan that suited me. I felt pretty comfortable and I did not feel like I was being rushed out. Julian was also very professional and was able to assist with my Apple Watch. There was an irate individual and Julian put a stop to that in a hurry with a professional manner which I appreciate and handled the situation without it escalating. Alfredo was able to assist with looking over my account and provided insightful information. I'm so thankful these three were at T-Mobile to help me out. Having staff like this will keep me coming back to this location on Valencia. Satisfied customer!

Honestly, had a great experience up to 9/24-9/26. I have recently had lost my job and had a temporary part time job and had made a payment arrangement that I really thought I could make it work. When I realized I would not be able to pay I called, spoke to a rep. All she could do was take my payment off so that checking account wouldn't overdraft. This was 9/22. I was told to call back on 9/24 after suspension to see what I could do. Chat on 9/24, the rep has no notes (I guess they don't write those on accounts anymore) so I have to repeat the whole process again. They tell me there's nothing they can do. Even when I try to set up a payment for the 27th (I had a very small amount coming in). Nothing they can do.

I was charged for a service that I canceled days in advance before my billing date. When I called to get it refunded and resolved they said they couldn’t help me. Most unprofessional cellphone company on the planet. I wouldn’t recommend this company to my worst enemies!

I was a longtime customer of T-mobile and was suggested to try out their internet services which had a two week free trial. Unfortunately, or fortunately I had horrible service in my home. When doing a test on Cox and T-mobile, the fast test with Cox surpassed the service with T-Mobile. Within three days, I requested them to cancel it and asked where I would return my router? They said I could not return to a local store and I’d receive a shipping label from them, I never received one and frankly forgot about the router. A couple of months later a $370 charge was added to my bill and after calling customer care they said it was for the router I never returned. I explained to them about the situation, and that I still had the router and would be happy to return it if I was provided a shipping label. They stated the 45 days or whatever the timeframe was to return the router had expired and even if I returned it, I would still have to pay the fee.

My original phone carrier was Metro PCS. I went to my local metro store on 9-13-24 to upgrade my current phone. It was suggested that I switch over to T-Mobile. I agreed. The first guy hung up on me, the 2nd guy said I already had an order pending that I needed to go to the store to find out what was going on. I did, no one at the store knew what I was talking about. I went back to metro pcs store. The clerk there said let’s try and call again. I agreed. Finally got ahold of someone that could help. Phones, cases, screen protectors and charging blocks were ordered. $80 in taxes were paid.

We paid for a watch service for 2 years at 11 dollars a month that they told us was originally suspended but when we went to cancel for good to switch services they told us we was paying for it and wouldn't make it write. 270 dollars they owe us that they say they won't do anything since they can't show we tried to cancel even though they show there was no usage for 2 years.

They do nothing for current customers. I came to them. I had 5 devices and 2 of them no longer work on their network and a third is on its way out. It was 5 years ago I had an iPhone 7s totally paid off from AT&T, no upgrade to join. Nothing. Then suddenly new customers get this new phone and that new phone and mine isn’t even worth the paper the trade in deal would be written on.

I received an email from T-Mobile saying that I am eligible for a free iPhone 15 by trading In my Old iPhone so I called T-Mobile and talk to a representative about it and I asked if I could trade in my wife’s and daughter's too and she said yes, so I traded all three phones in. She explained to me I needed to ship back the old phones once I receive the new phones and then she explained to me the bill it shows that I have to pay for the phones, but she said to ignore that. That will go away once they receive the old phones. It turned out to be a lie. I have to pay for all three phones. So when I called T-Mobile about the situation, they told me there is nothing I can do, it’s too late since I already shipped the old phones back. I called back to complain and file a report and nobody has returned my phone call. I have not talked to anybody. It sounds like a scam.

My first time trying T Mobile and it was the worst experience I have ever had with a company. I was given inaccurate information by customer service three times, resulting in problems with my contract. A co-worker listened to the calls and couldn’t believe TMobile refused to take responsibility for their errors. I had dates, times and names of representatives to go back and listen to the “recorded calls.” Yeah, not so much. I don’t know how they stay in business based on my experience.

I called T-Mobile for them to forward my phone number. I was on the phone for 4-5 hours trying to get this completed. It was done before. Now they are saying they cannot because it's a landline phone. The reason why I have to call in is because my phone is a dual SIM card. I cannot forward calls at all. It's a story we've heard before: a company starts out as the little guy — the one meant to shake up a market dominated by giant corporations. Then, that company starts to get big and grow and acquires other companies, and continues a seemingly endless quest for growth, eventually forgetting why it was created in the first place. This increasingly feels like the story of T-Mobile, initially positioned as the "Un-carrier."

This was the worst experience I've ever had with T-Mobile. I went down to the store they told me he was going to cost $20. When I got to the store they told me it was going to be $30 but had paper ID not real ID. Had to wait a couple days. Went back and costed me six more dollars so it was $36 all together then they made it seem like they were offering free screen protector and case when they weren't. Made me look like a fool. This would be the last time I mess with T-Mobile. When my contract is up I will go to somebody else.

Have a Business account with T-Mobile and have had excellent payment history for over a year. Nothing financed on my account. Was trading in me and my partner's phone for a $1,000 credit per phone. New phones cost $1,200. They still want a $450 Down payment per phone even though that would make it $500 more than the total purchase and they will “Pay it back“ over 24 months in bill credits. So I’m giving them a $500 interest free loan that they take 2 Years to pay back? Probably taking my business to another carrier. This is ridiculous and makes no mathematical sense. Think twice before switching to t-mobile.

BUYER BEWARE!!!! DO NOT USE T-MOBILE. So over T-mobile almost 1 year of the worst service of my entire life. Never in my 43 years of life have I had such horrible service. It started out by signing up over the phone and my devices should be sent in a week. Was promised my bill would be a certain amount. Fast forward 2 weeks I received all the confirmation emails BUT NONE about my shipment of devices I finally call and they tell me that my devices were delivered. The rep told me it was delivered to an address in South Carolina?!?! THIS IS WHEN I SHOULD OF RAN!!! Turns out the representative on the phone switched my email ONLY for the shipping confirmation so I would not receive those emails. Then they would not reship my order and said that my account would not allow them to ship anymore devices for my account, IT WAS NOT MY MISTAKE. I GAVE THE CORRECT ADDRESS IN NJ!!!!

T-mobile runs for Thieves Mobile. Group of stupid customer service people located at the Philippines. Just stole $50, they supposed to refund me since Aug 21. Waiting 2 days now with no service after speaking with 3 stupid customer "service" people "ensuring" to activate me and my wife plan with no success. Such a bad experience. Lawsuit is on the way.

I have been a 12-year customer of Sprint, now T-Mobile with no incident until the merger. My wife and I leased iPhone 11s years back and were informed when we entered this deal that we could upgrade in two years or keep the phones until monthly payments paid for the phone. Well, we decided not to upgrade, as the phones worked well for our needs. Then came the Sprint/T-Mobile Merger. Our phones were paid off, bill adjusted while on autopay, and then T-Mobile began charging us for the lease of the phones again. T-Mobile charged us $60 extra a month for almost 3 years and since the bill was on autopayment. When we recently went to upgrade our phones at T-Mobile, the sales rep caught this issue and called customer service and had this charge removed. He advised that we call to dispute.

If I could give a zero, I would. The first day of T-Mobile 5G home WiFi was great fast service BUT, from day 2 to Month 5, it has been HORRIBLE. Slow to no connection& when you talk to a rep, it's never fixed. It's sad my connection takes 1 whole day to upload something on my tv and they still want to charge for the full service. I even had a rep tell me the uploads mps were like a dial-up modem. Smh I want to say NEVER do business with T-Mobile because I never will again.

When I first subscribe to T-Mobile, I was very impressed. That was 5 years ago. Since then I've had two phones. The last phone that I had was one of their revels. When I purchased it, I was told that it was state of the art. Almost from the start, the phone didn't work properly. I can't even remember or count how many problems I had with this phone. On my last encounter with a problem, I was transferred on the telephone to the Philippines for a solution by one of their employees. I don't think the employee even knew how to dial a phone. There was no resolution. I continue to call seeking some resolution and met with consistent excuses and told to go to the T-Mobile store.

TMobile is the worst carrier I have dealt with. I was with them for 2 years and any time they could pinch me for a dollar here or there they did. When I told them I was switching they could care less. They don't care about customers one bit.

We have been forever customers of Spring/TMobile. We have always carried insurance on our phones. However, the process which requires us to pay $18/month, plus a co-pay, plus the cost of the phone if it isnt returned to them has gotten out of hand. Our damaged phone had screen damage; we couldn't factory reset phone, so was not going to send unsecured. TMobile told us we had to pay for a new screen to be able to factory reset - but I thought I had insurance? Now we have to pay for the new phone sent to us - but wait, we have insurance. What is insurance for? And T Mobile blames it all on Assurant - who can place a charge on your account. How? I do business with TMobile. Time to move on.

I been a customer of T-Mobile for almost two years. When I signed up they told me the price wouldn’t increase as long as I maintained my service. About three months ago they discontinued autopay using a credit card increasing my bill by $15 per month. Recently they increased my cost by another $10 per month. Once my phones are paid in November I’ll be changing my service to another provider. They are liars and have no integrity. In addition their phone connectivity is horrible compared to others.

BUYER BEWARE. On 8/15/24, went Brushed with T-MOBILE for a cell plan, I have one line. SERVICE worked for 5 to 6 days at the start.. Suddenly NO SIGNAL. Period. Could not make calls, receive calls, no texts could go out (received undeliverable error messages) no email and NO INTERNET CONNECTION! Despite 4 visits back to the TMOBILE store, they could not help me. Also be aware. T-MOBILE states on their site they offer “Senior 55+ a plan of $45 for one line.” They have charged me $60 for one line. And be aware they are dishonest.

I would rate it 0 stars but it’s not an option. Switch to T-Mobile for a free phone is the biggest scam ever. I ported in my number. Ended up paying over $400 dollars for a “free phone and internet modem”. Then find out that it’s not free. That you have to make payments until you pay off your free $700 phone. Then the deposit amount for the phone read $50. So my bill came out to be $165 a month. Which was due less than 2 weeks later. Then they set all these restrictions on your phone to where you can’t use WiFi calling.

I am beyond frustrated with T-Mobile right now. I have been a loyal customer for nearly 22 years. In fact, T-Mobile is the only cell phone provider I have ever been with, and I have sung your praises since I was 16 years old. For the first time, I am so upset over your processes and failed promises, I am ready to take my 5+ lines of service elsewhere. Not only am I considering leaving T-Mobile, but I am prepared to tell every and anyone who will listen about my horrendous experience. While that may not mean much to you, word of mouth travels quickly - especially if I go to the media, (which they may or may not care to cover, but I will literally not stop until I'm heard).

They cancel your account then continue to charge even when you have proof they was paid. They say one thing then when you tell them that not true and repeat what they say they change stories. Won't let you speak to a supervisor. They aren't there then when you say you know they are all of a sudden you get one. Worst place ever if you try to leave for better company.

Been with T-Mobile for 12years. I went to iPhone from a android. I didn't buy a expensive iPhone because I'm new to iPhone. People that work there seem to worry about the commission instead of helping customers. Mr flip phone 3 never worked with ebay app. Took it in a few times and always was told that it was working so I switched to a iPhone thinking it would work. Once again same problem. Ebay app doesn't work unless I'm home. I bought this phone 9-13-24 so since last Saturday I've taken it back twice. Last time the guy that helped me got upset because I told him that the same thing was still happening with the iPhone. He told me it was the ebay app and there wasn't anything they can do to correct it so now I'm going back today to return the phone probably cost me a restocking fee but I'm done with t-mobile. After 12years of never being later on paying my bill I have to other iphones and a apple tablet that work just fine with ebay but they refuse to help resolve this problem. Thanks t-mobile.

I literally hate this company. They are all liars. They will falsely lie to you to make you pay things towards your account. T-Mobile literally needs to be shut down company ever. All of their employees are told to lie to the consumer in order to get the consumer to make payments. They are false advertising false marketing, and taking advantage of all consumers. You literally can pay them $100 and then they will next tell you that you owe them $600, I hate this company away from this company and never look back. It’s better on your phone than to be a part of this company.

On a positive note, customer service representatives are well trained, professional, and attempted to resolve my concerns. My biggest complaint is with T-Mobile’s P&Ps. After 10+ years with my previous cell provider, I decided to give T-Mobile a try. The representative explained T-Mobile has the best promotions and I’d be eligible for the new iPhone 16 at no cost when I switched. I signed up 14 days ago — One of the primary reasons was to save money while attaining Apple’s newest tech!

I’ve been with T-Mobile for 15 years paying a lot of money for my bill each month which I always split in two every month because it’s so much. I went on the app to upgrade my phone and it said I had to pay off my monthly bill in full before upgrading then it didn’t allow me to until I paid off the device and so I did. 500 dollars later they then says I had to pay 4 hundred dollars to upgrade which was very unfair. I’m trading my brand new phone that I fully paid for. I called T-Mobile to get a better understanding on why I had to pay for an upgrade. They tell me with the trade in I get a 4 hundred dollar credit that’s with the trade in. Ok so the price of the phone is 1,200. I get a 400 credit that means the phone then becomes 800 then they break the payments in 34 dollars a months for 24 months until the phone is paid off so why I have to pay 400 upfront. It makes no sense and I’ve been a Valuable customer for 15 years. I wouldn’t recommend anyone.

The wireless internet service T Mobile provides is TRASH. I have had it for a few months now and when I'm doing my class assignments online or have Zoom meeting the internet cuts off and turns back on. Which makes my zoom disconnect and reconnect, my class assignment exit out on its own and I have to redo it. Even my FaceTime calls I have to take my phone OFF Wi-Fi in order to use my FaceTime.

T-Mobile has been incorrectly double charged me not once but three times. After dealing with agents 3 times I had enough. The first time they charged me 94.60 twice. I called them and they refunded me the extra money they took. The second time they told me I owe 189.00 because of a “20$ back out fee”. I told them I will not pay it because they OVERCHARGED me the first time.

Everything has gone down everything. They claim more coverage but there's less, they are closing rural stores, customer service just reads the same pages from manuals. T-Mobile Tues has turned into... I don't even know what. Legere was better. Customer since 03. No longer customer as of 2024.

This is so sad. I could not reach my friend today. I called and called and got phone number was not in service. Her phone is her safety net as she is 81 years old and recently this year lost her spouse. They are both on the account and upon spouse passing she notified Tmobile and even sent a copy to them of death certificate. We'll this am they shut her phone off. Bill paid in full. No call. No letter to her. Just shut it off. How do you leave a 81 year old loyal customer with no service. What's wrong with people these days. Just terrible customer service.

I was with T-Mobile of 35 years (since they bought Voicestream) and after they raised their prices on the senior plan I switched to BOOST Mobile for just as good of phone service and far less $$. That's when Tmobile's games began..they incorrectly billed me for an extra month which I had to deal with (1 hour on the phone with the higher ups) after have some punk asst. manager disrespected me and outright LIED to me about what I owed. Now I get a bill for $3.00...I gave up and paid it. This is a crooked company and I strongly suggest you get your phone service elsewhere. TMOBILE SUCKS!!!

I had been on a T-Mobile Family Plan for 8 years and the owner of the plan was dropping the plan. I did everything T- Mobile asked so I could get my own plan (I'm 60 with great credit). They did not seem to want my business. I had Transfer ID, Account Number and Account Pin #, plus Account Owner called T-Mobile to remove me from account. They still wouldn't let me get off the plan and neither would they let me get my own plan. I had all the needed numbers written down. The employee at the Manteca store said, "You can take that info to Verizon or AT&T, but you can't get an account here." So I did that.

Waited for 30 minute and nothing. Just a sign on the dot saying on break/inventory management alone. Like really showed up at 6:50-6:30 and no one ever came to open the store that closes at 7. First time I have ever came to this location and last horrible service.

My autopay needed to be changed. My e-mail & phone number weren't going through to open my account. I was on chat for 25 minutes just to be handed over to customer service after 25 minutes there. I was transferred to tech service & still not resolved another 25 minutes lost. Still not resolved, tech was supposed to call me back, never did. An hour & 15 minutes with T-Mobile. Still no resolve just to change my card on autopay. I had an anxiety attack, I made that known, they told me to put a smile on my face. Really? Nothing got resolved, I have to call back & start over. Unbelievable & Ridiculous!

I called earlier this year to use my insurance to fix my screen and was told because I have a 340 area code I have to go through Puerto Rico. I no longer live in the islands and was told that my insurance could be transferred from there to the states where I currently reside. Upon so my insurance was canceled without my consent and now I'm having the runaround just to resolve my issue. I don't wanna upgrade so the next step they're supposed to offer is the phone up from the one I've got since mine's is no longer in the making!

I had no problems with T-Mobile, with my cell or internet. But 6 months after paying my bill using autopay, I got married and moved in with new husband, so I checked my bill and noted it was extremely high. They had been charging for 4 phones for 6 months. The phone lines had never been activated, and they didn't send us new phones, yet they charged my autopay several hundred dollars for 6 months, and added other charges I had no idea, and refused to reimburse anything except for recent two weeks 40.00. (obviously, I switched to cricket 300.00 a year unlimited).

I switched to T-Mobile 2 years ago and I have had the worst service. I call and go through Tech Support. Nothing gets any better. Frustrated for 2 years of CS not doing anything. But they got paid every month. I just switched to SPECTRUM and T-Mobile charged me a lot MORE than my normal bill to CANCEL my account. (Cancelation fees 3 lines). I have not lost a call yet with Spectrum. Read the reviews. They speak loud and clear.

I’ve had T-Mobile for years. I’ve looked at my bill and spoken with a representative MULTIPLE TIMES. I’m being charged an extra $20 every single month, for who knows what AND $13 extra a month for a “lease to lease” charge when I own my device. No matter how many times you try to correct these issues, they DON'T. Issues not being resolved? Don’t worry they will call you and ask if you’re interested in upgrading your phone to a NEWER phone that costs MORE THAN WHAT YOU'RE TRYING TO FIX. I’ve been with T-Mobile since they were Sprint, I mean years really and they sucked as sprint and they suck as T-Mobile. I wouldn’t even recommend my worst enemy using this phone company and that’s saying a lot.

I feel compelled to write a review on the T-Mobile home Internet that I have recently purchased. I had been looking for several years and Internet provider To replace the Spectrum provider that I had have for over five years. Over those five years spectrum had raised my rates exponentially to the point where I was paying almost $100 per month for home Internet. My home Internet with spectrum required both a modem, and a router, which would at least once a week fail and require a restart.

I had T-Mobile lots of money then lie and call it a back out and lost payments. I have included that proof. Me and my bank even had a 3 way call with the billing department only to be lied to even more by tmobile.

TMobile has been overcharging my complex bill including five phone users and an Internet. $20 a month for years and they refused to give me the money back hours on the phone with no resolve. I’m disgusted and I’m going to sue them and I can’t wait to go to another company.! It’s a joke. You should be ashamed of yourself TMobile. I’m a 66-year-old disabled woman and you steal my money month after month.

Since I have had cell phone service in my life. I have never paid so much for cell phone service like with T-Mobile and had the voice reception ever. It's hard to get internet and it's hard to make phone calls cause I'm always offline.

Tried switching to T-Mobile home internet. Was told there is a 2 week free trial. Took it home and the internet was much slower than the Verizon home internet I was using. No big deal. I brought the modem back 10 days later, cancelled service, thought that was everything. T-Mobile sends me a bill in the mail. I bring it into the store and the employee informs me to ignore it, it was sent by mistake, etc. About 2 weeks later I received a collections notice letter, t mobile sent me to collections. I go back to the T-Mobile store, after some time explaining and phone calls, etc, they tell me it’s fixed. Guess what, about a week later I receive another bill from T-Mobile.

I have been with T-Mobile for years, but lately their service is horrible! I think they are getting too large! That’s what happens to companies when they start growing and making money! I brought 2 IPhones a few years ago, something happened to my daughter’s phone in July, I had insurance on both phones or at least that is what I requested when I bought the phones, come to find out, they told me I only had insurance on one phone! Then 3 different people told me they canceled the insurance on one of my phones December 2023. Now how the hell does that make any sense??? Make it make sense!! So they would not give me credit for the phone that was lost and I had to purchase another phone. The internet is horrible!! I was working from home and the internet went out twice in one week! I am going to end my ties with T-Mobile! They are the absolute worse!!!

Useless tech support. For over 2 weeks tech support cannot get my family to view their data, account or even view our bill. I would not recommend this company. I never had this issue or any issues with Verizon.

I needed a new phone & was told that I needed internet to activate phone, I don't have internet, I poor. Thank you for ripping me off, as soon I pay off phone you can Kiss my **. I was on phone for over hour & nothing. Bad Business Practices. Liars. Now I have to pay $228 for a phone I can't use. I've been w/ 5 years not much longer.

I switched to T Mobile in April, 2024. During the switch, the rep offered me a “free” tablet to accompany the tablet line for my granddaughter. Unfortunately, neither the phones nor the tablet ever had service at my house. After over 2 months of no service at my house, I cancelled and switched back to Verizon. Of course, upon cancellation, the tablet was suddenly no longer free and not returnable. So, I paid the balance and was assured by the rep that it would be unlocked and available to use on any other network. I took him at his word but did not attempt to use the tablet until the end of August. That is when I discovered that it was still locked to T Mobile.

I only have internet service with this company and I tell you, these people have the worst billing ever, They charge 65.00 a month for internet service but, are always acting as if they can't count and generate an accurate bill. Tell me why was my bill 91.00 when my bill is suppose to be 65.00. I was given a 200.00 dollar credit and they still had issues applying that. I am really starting to think I need to seek another source of internet because I don't like bad business. I totally do not recommend this service.... Please save yourself all the unnecessary stress.

Overall the service is decent, yet trying to make any changes through T Mobile if you're not the account holder is awful. I'm currently on my mother's account and I'm trying to transfer my phone service to my wife's provider. In order to do so I need a transfer pin which can only be given by T Mobile. I've spent 30+ minutes on the phone with customer service going through all the steps to get the transfer pin just to be told only the account holder can access request the transfer pin. Seems like they make it as difficult as possible to get out of their plan so they can keep raking in $$$.

I am going with a different cellular company after 20 years. They are the worst company to deal with. I constantly have towers that they're working on always turning on and off my phone. Horrible customer service, I'm ready to say goodbye. Now they told me if I don't have a pin the last four digits on my social is not going to be good enough that I will have to go into a store for now on. It's always in the past they gave you the last four digits on my social security number, where I live, my name and that was good enough. I have argued with three representatives today and I'm done. They either route your calls to the Philippines or someone that cannot speak English. Probably an illegal immigrant.

I was with T-Mobile for a little over a year. I has thought about switching carriers, due to T-Mobile having really bad coverage in my area. I called and spoke to a representative who told me that if I switch, the account ownership would be transferred to the next person on the account. I agreed to this and closed out my account. After switching carriers, I received a prepaid card to pay off the balance on my T-Mobile account. A few months passed and T-Mobile sends me a letter saying that I am past due on my account.

This company have no sympathy for its customers. I would never recommend this company to anyone. Go with AT&T. They understand customers goes thru problems and help their customers. I put screenshot of a conversation with a rep and their supervisor. No one is professional.

I have been T Mobile/ Sprint customer for over twenty years. A few years ago, I started a new plan with T Mobile, when I signed up for this plan I was told it was a senior plan and that it would never go up, well they didn't keep their promise, it went up a few months ago. Now T Mobile has a commercial that says they have a plan for the internet that THE PRICE WON'T GO UP. DON'T GET CAUGHT IN THE SAME TRAP I DID, BEWARE!!!! Hope this helps someone.

Ripping people off for hidden charges, that's why me and my family went and change to Verizon. Didn't send me a bill for a year, no calls, no nothing. The next thing I know my account was put in debt collector!!!

Cannot get my statements after switching to different carrier. They cannot send estatement even I enrolled in paperless statements. Made multiple calls and even visited local store, every time I call them they will mail it to my address but haven't received after 1 month.

We took our daughter to college to the University of Michigan this summer, the coverage in general in Ann Arbor area is very poor and in the central campus of the university is null, I am seriously considering switching carrier because of this issue, I am very disappointed with their service.

T-Mobile cellphone representatives have been contacted over the past year, without any improvement to my service. My cellphone drops network and takes hours, at times, to send a text message or pictures. A representative offered instructions on: Disable WIFI call, Forget WIFI network, manage smart network switching, adjust data usage setting, renew device synching integration services, restart device phone and router, update device software, check latest software with all devices. I am a retired nurse and not an IT or computer guru. I pay my bill on time, and it seems they should be able to answer questions about why my HughesNet satellite is my cellphone connection. I will not be renewing my contract with T-Mobile. The representatives were nice and positive but did not answer or fix the issues.

I tried T-Mobile plan with a new iPhone that ended up being a higher monthly fee than I was promised. I returned the phone with a label and box they mailed me. Then months later, they reached into my checking account and withdrew over $400, claiming they never received the iphone back. I saw online, other customers claiming they pulled the same thing with them. When this happened, I was in the middle of caring for my dying mother at home. This company is completely immoral. Steer clear of them!

I don't usually leave reviews (I will try to post this on other sites as well). Our family totally regrets switching to T-Mobile. It is clear that their mission is wear you down, confuse you, and leave you feeling angry and confused. DO NOT fall for the "Keep and Switch" promotion. It is a total scam. The website for the rebate submission doesn't work. The email address they told me to use bounced back "email full". The countless hours of phone calls and re-explaining the situation is insane. I feel like a total loser for getting involved with this company. I hope this review helps someone make a better decision than we did.

I had no choice to switch to T-Mobile because Sprint merged within them. Then T-Mobile told me that we had to buy new phones because our sprint phones were locked and they were unable to connect them through T-Mobile so I had to get five new phones and they told me that because I was the sprint customer for so long that I could have a promotion where I could upgrade my phones at any time and I never upgraded the phones and we didn’t break them or anything, but I paid off the phones that were supposed to be promotional or whatever they never give me credit they told me the promotion is over and they can’t tread for new ones.

T-Mobile is over priced and rip you off! You can get the same service for cheaper. I will be switching soon. I already switched all my kids' plans. 85 for one line. They charge extra hidden charges and fees. That’s why there is lawsuit against them.

Spoke to T-Mobile representatives at 2 different times and I continue to have network drop off. Takes hours, many hours for pictures to be received from my text to others. No answers, for why my cellphone is connected to my Hughesnet.

After five years of unreliable service with one year of good service, I've decided to complain in the review. The first year of service was good, then the Sprint buyout which brought the less than good experience with T-Mobile. I have four to five down periods every year. The longest was 7 days which was kinda up sometimes but mostly down completely. My router for internet disconnects 4-5 times a week. With this, my third router a reset will bring back the connection. First router was disconnecting me multiple times per day for long periods. Then the second router was used and a real piece of garbage but yeah management loves the profit numbers from sending used routers. Not their problem.

I have been with T-Mobile for fifteen years plus. Recently moved and have had horrible service at our new location, called them. Two figure it out, and if there was no problems in our area, I was switching carriers. I then asked about phone promotions, and they said they had 21 for each of our phones that they could give us. I said that we had crack screens on both of our phones. They asked for pictures and said there is no issues with that and that the trade end could be processed without issue.

This situation needs to be resolved, or I will be filing a small claims complaint or escalating this to the fullest to recover the money I rightfully paid for my locked phones. I strongly advise against choosing T-Mobile to anyone now because I was a loyal customer for years, spending thousands on phones, upgrading every year from the iPhone 4s to the iPhone 12. Unfortunately, we had to switch carriers due to poor service in our area.

I contacted customer services requesting an extension until this coming Friday 8/30 to make payment on my (138.00) payment arrangement due on 8/25. Upon speaking to the representative I was told that he couldn’t change the payment arrangement date. However once the payment arrangement breaks I could easily make another one. Well my arrangement broke. Not only could I not make a new arrangement I was also charge 20.00 for each line on my plan. I reached out to them to prevent this from happening. I was with Sprint for 10 plus years before le they merged with T-Mobile. I have never experienced this type of inconvenience. Especially since I have been a long standing customer with 4 phones on my plan. What a disgrace. I’m truly disappointed with t-mobile.

Beware before using T-Mobile. I had an account with them and then they shut my service off and then couldn't find my final bill. They said I owe $1647.00 which the account was never that high. They sent it to 2 different collection agencies which have no records of bills or hardly anything. I'm getting ready to file law suit on both. I would suggest others do the same.

With adding a new line I fully qualified for a promotion not to pay full price for the phone. First they sent me iphone 13 instead of 15. When I asked for the right phone they wanted me to sign that I agree to pay full price on the phone and they said it is impossible for their system to send me some kind of confirmation that I will be giving the credit promotion. 45 minutes, of sorry stories why they can't do that but I have to sign up that I will pay full price.

BEWARE I have documented proof from T-Mobile of an offer for service and 2 free phones, I sent them the correspondence between T-mobile and myself, upon accepting the offer I am now getting bills for the phones, T-Mobile states no free phones and I was lied to by their employee but will do nothing to fix this, BAIT AND SWITCH is their policy

DO NOT SIGN UP FOR T MOBILE! Bait and Switch. The hours and hours on horrible customer service to get nowhere. Promised service at $35 per line. Credit for trade in. Now $55 per line, they have my phone and nothing I can do. Will not honor $35 even with recorded call stating $35. STAY FAR AWAY!

I have been trying to use my app and it maintains I need to change my password. I have no idea what passwords I have used. I have tried calling and to no avail. DO NOT USE T-MOBILE UNLESS YOU CHECK IT OUT FURTHER. DON'T JUST USE MY OPINION. THEY KEPT TELLING ME TO WAIT.

Wow, they suck. They got me. They lied through the teeth. The service is terrible. I can’t even have a conversation. I didn’t have service is not even a good month. The lady told me when I decided to get out I would not have to pay the bill but yet they send me a bill. I called them. They still working on it. She told me, "You did not have to pay the bill. What can we do to keep you?" Nothing. You suck. Yeah This is crazy. T-Mobile is a freaking mess.

I would not recommend T-Mobile to anyone on this planet. My calls drop all day and I have had issues with my bill for the past 5 months. My bill went from $230 to $280. I called and they said that somehow I was on a 65 and up plan for the last two years and now I gotta charge it. Then when I was trying to find another plan and did the whole process, she says, "Ohhh never mind. You can’t get that plan either." So then she finally says, "Ok here is a plan but you lose your hot spot and your data changes." That was suppose to be $170 ish and $198 after all the stuff they lie about. Guess what? My bill keeps being…you guessed it $238. How did I take away from my plan and all my devices are paid off and I’m paying what I was for less.

So in March of 2024 I asked a rep if I was entitled to an upgrade after paying off my iPhone. She said, "Oh yes. We can send you an Android Revvl." …HUGE mistake, couldn’t text, calls dropped, phone screen went black…Called, complained, spoke to 7 different reps. No one helped. When I received the phone went to the Derby CT store to help switch my photos over from iPhone to Android. The rep couldn’t do it for me but expected me to be able to do it. Well this transaction never took place. So I called the reps again and this is what you hear "Yes. I totally understand Ms. Linda. I totally understand how frustrating this could be Ms. Linda"…but never fixes the issue. They wanted my equipment back? Why would I give back a phone I paid heavily for????

They got me, Hook, Line, and Sinker. I was fresh off a Hell experience from Verizon, and T-Mobile promised to deliver everything Verizon lacked. They helped me order my new phones, set up the sims, got me on the line for Internet (I didn't want or ask for), even let me bring the first number I actually liked without any fuss. Aside from the need to call customer service for just about every little bump in the road and it taking at least 5 attempts before anything was resolved... The promised monthly price and service was too good to jump ship yet...

8/25/24. Molalla, Or, town of 10,000 people. Zero service in town. Unacceptable. Service has always been spotty at my rural address, but to not have it in town is ridiculous. I’ll be looking for another service provider. The only way to even write this review is on WiFi.

We have been with T-Mobile for 4 years and when I say they lie and lie and lie is all they do. Every month the bill changes. I started screenshot my bill when it comes because by the time it’s due it’s up another 100 dollars. It’s absolutely ridiculous. Wouldn’t recommend them to anyone.

I switched carriers and left T-Mobile May 31st this year for a much cheaper option. Two weeks later they debited my account for the following months service. I called immediately reporting their error. Shortly after, I received a paper statement reflecting a negative balance for the monies owed me. I have called customer support 9 times during the past 3 months and still have not received a refund. Suffice it to say, I would NEVER return to T-Mobile even if they're the only wireless carrier left on Earth. What a pain-in-the-**!

We were T-Mobile customers for over 20 years. We were the first on their price lock guarantee promotion originally in 2016/17. We'd had issues with them before but no more than any other crappy, competition-free cell phone provider, but overall we were generally alright with the service and prices. Then they got hacked. Twice. And lost payment information. And charged late fees because THEY failed to process the auto payments. Then they silently dropped the autopay discounts unless you let them, a company whose cybersecurity is SO BAD that they get hacked TWICE and lose PAYMENT INFORMATION, directly charge your bank account (fat chance!). Then they've jacked the prices up even for people on price lock. First they say they never promised price lock, and when the INTERNET DOESN'T FORGET, they said, "Well we'll cover your last." Guess what. They didn't do that EITHER.

Sales lady told me there was a T Mobile tower within a mile from my house so I would have great service but that was not the case. Every call was a wifi call and very poor quality. So after three days of service we switched carriers then they billed me for $186 for 60 min. Of phone calls and 140 text. When I disputed the charges they said to go to my local store so I drove over an hour to my local store. The manager said to call customer service to get the charge removed. They said I would have to contact my bank and dispute the charges in order to get a refund. Terrible service and customer service as well then they clear your phone number so you can not access your account after you quit their service. TERRIBLE COMPANY TO DEAL WITH!

Very bad, super slow service, they waste your time, it's their greatest potential, they pass you from one to the other and you online, There's a reason it's so hard to find reviews. Very Bad, that's all.

TMobile is far and away the worst company to business with I have ever experienced in my lifetime. The customer service is atrocious and the coverage is worse than the customer service. A totally unprofessional and horrendous company.

T-Mobile are frauds and I'm telling you I'll be coming out soon they lie to you in sales. Their customer service is awful. Their automated calls never works so to talk to her representative they'll charge you $10. Please do not accept T-Mobile as your new cell phone carrier. They are liars and frauds

I was a T-Mobile customer for 18 years and recently I decided to go to another carrier when my kids dropped off the plan. Seems like not that big a deal, but it’s been just the opposite, actually a bit of a nightmare. I had the family plan and was paying approximately $160 a month we ported out all the numbers, however Tmobile continued to charge. When the plan ended, my balance was $255, which I paid, three months later I received a bill for an additional $890; my full family plan was $160 per mo, and all my phones are fully paid for, crazy math. Their customer service has told me they see where there’s a problem but there’s nothing they can do about it lol, I’ve gone into the store and they’ve looked at the account and said that There’s no way that I owe that much but they’re unable to do anything. I’ve spent 20 hours talking to their customer service, and I get a too bad so sad kind of a response, with no real help.

Big mistake I made when I chose their prepaid plan/service. Data was inconsistent and when I tried to cancel the service, customer service couldn't find my credentials from my ID/driver's license that I provided. It was a big problem to have the account cancelled. I believe they made it difficult by design. I was in the phone with customer service for approximately 20 minutes which should not be half that time. Never again!

First of all, I called T-Mobile 3 days ago and the woman representative on the phone told me that I would be receiving One cell phone free of charge for SIM cards already activated and home internet system. What I did receive was one sim card not activated in the home internet system 3 days later. So I called T-Mobile customer service and they kept me on the phone and tossed me around from representative to representative for three and a half hours and got nothing accomplished, they actually hung up the phone on me.

I had no choice with these guys when Sprint sold out. I hate the service booth Cellular and network. My text fail all the time. I get network errors Constantly and the customer service is horrible. They killed my phone and forced me into a newer one, though I had just purchased it with Sprint. Now I'm stuck paying for a crap S23 with poor service and poorer customer service. When they sold me the new phone, I was to be paying nothing, I pay 65+ a month for a phone I didn't want. I will be switching very soon as I am done with the poor service all around. Buyer beware.

Whether they tell you about a rebate or a credit, it is a complete lie. You will have to jump through every hoop to get any part of them. The Customer Service is a total disaster. Any time you have to call them about a problem, make sure you have at least 2-3 hours. Every time you speak with a different representative you will get an entirely different story. I strongly suspect that if you didn't have to give at least one star to give a review, it would be a lot less than 1.3 out of 5 stars. If you do decide to sign up with T-Mobile, definitely go to a store and make sure you get everything in writing, it's that bad.

The worst phone company ever. They ripped you off left and right. I don't know how they get away with this. I will never recommend this company to no one. They overcharge for everything. Customer service lie too.

If you are going to switch to T-Mobile get what the salesperson tells you in writing. They tell you one thing to get you in the store and give you a great plan and offers/specials then you find out that the price they quoted isn't correct.

First of all, I went to the Clyde Park location and Caleb assisted me, he had me add a secondary line saying I wouldn’t get charged, but had to activate it in order to get my new phone set up. I was confused and not being tech savvy I didn’t know to dispute it. A month and a half later I go to the store on East Beltline, Joe and Brandon are THE BEST. Not only did they resolve my current issue, but Joe called and got the secondary line- that I was in fact paying for- taken off and refunded! They listened to me and made sure that action was taken. If ever there is a raise deserved- these two are in first place!

Been a T-Mobile customer for over 15 years and the coverage has been getting worse and worse. I live in South Florida and I don’t think I’ve seen more than 3 bars of service in over a year. Calls get dropped, slow data service, and this is with their top, unlimited plan. Very disappointing. I would research elsewhere if I were you.

Turned wifi box in 16 months ago, they still stealing $50 a month out of my account and will not stop!!!! And the bank says there's nothing we can do, we have to have T-Mobile stop. This is outright stealing from the elderly!!!!

Worst phone company in the entire globe. Do not do any service with this phone carrier, I have been a T-Mobile customer for almost 10 years and the customer service has declined and greed has definitely taken over. I would set up a pay arrangement, pay first half of pay arrangement on time and the service would still be suspended for absolutely no reason. Not to mention this company will add unnecessary fees just to turn your device back on and will refuse to work with you. Nothing but a bunch of money sharks looking for unfair ways to make a profit while not caring about what the customer is going through. They also gave me a contract about my plan specifically stating they will not increase the bill but for some reason raise my bill by $25 a month and they have no explanation for it. I can’t wait for my devices to be paid off in a few weeks and I am leaving with no hesitation. Stay away from T-Mobile.

Tell it all started they turned off my service because my one payment method didn't go through but they had another. Took it back and they gave me a bad one. 4 miles on a handicap scooter there, and back twice! Last chance I'm probably stupid for not calling Cox cable and having to put in now so I won't be without any TV!

Updated on 9/17/2024: After sending them the iPhones within 14 days, I received the final bill saying that I am owed a refund of $52, which I am still waiting for. Suddenly I got another bill, which is not the regular bill format, saying I owe them $35 and it's "past due" and will go to collection. What the heck? Where does this come from? It doesn't add up at all. I highly suspect someone inside TMobile just send these bills and pocket the money themselves. I am sick of calling them and going to the store talking to them. I've spent 3 hours at the store and NOTHING GOT RESOLVED.

Tmobile has taken $270.11 out of my account with no notice on their mistake. First I was told it would be resolved in 48 to 72 hour. Now I am told it will take 7 to 10 business days. This is 2nd time they have taken extra money out on their mistake.

We get mostly decent service from them. But we're double charged on a bill. They now claim that one charge is still being held by the bank. Bank says it isn't, and the money is gone. So they obviously have it. Also had to call 7 times to get someone that could speak English. I'm 33, so it's not like my hearing is going. They stutter so bad and can't even read or type from a script.

T-Mobile bad news don’t buy - I phone 15 - from T- Mobile store. They're no good. You will get a problem with the camera and t mobile will do nothing and Apple wants to charge you $1,200.00 to fix camera. Rip off. Tmobile is bad news. My phone is new yet and have insurance on phone and to replace my phone they want a lot...

I changed my individual plan to a family plan and that is when the nightmare started. The customer rep enticed me with a free new phone over the phone. She said it will be mailed to my address. I wish I never took the offer because I never received the phone but ended up paying for it! I forgot about the new phone being sent because I was in the middle of moving to a new city and a start of a new job. It wasn't until I started seeing a third line expense on my bill statement that I called T-Mobile to find out why I was being charged for a line I did not have. They said I signed up for a new phone and a new line. I informed them I never received the phone and calls being made using the new phone was not made by me and the outgoing calls were made to people I didn't know. I asked them to investigate the matter and to disconnect the service. They gave me the run around saying they could not investigate the calls because of privacy issue.

If I could do a 0 I would. I got internet which never worked. I took back 3 days later and was told all was canceled and got my deposit back. The next month they hit my account for 70.00. I called, said they refund it and didn't get it back so I called again. Tried tell me they can send me a visa prepaid card instead. I refuse it. I told them I want put back in my bank, lady gave me really hard time. I'm still fighting for my money back. I don't even have TMobile!!!

I switched to T-Mobile last year. Previous carriers were AT&T and Verizon. I regret the change. After many months of going through technical actions from well-intentioned personnel, a supervisor advised me they were done. The solution was to turn off wireless calling (relied upon due to poor coverage) and a statement that the company intends to improve coverage in my residential area with no dates of implementation. No attempt to resolve encountering the similar failures in three other states. In fairness, the line employees were excellent, however, my experience has led me to conclude T-Mobile has inadequate coverage and their management has no immediate intention to correct this. Also, their app-only means of reporting issues is very time inefficient for the customer. I would recommend not using T-Mobile if you require reliability in your wireless service.

T-Mobile is the worst phone company. I live in Grand Rapids, Michigan and the service is horrible. The customer service people are rude, they lie, they treat me like I'm garbage. I will never go back to them!

I’ve been with T-Mobile for more than 3 years. Then I’ve decided to switch to Spectrum because they were cheaper. I had 2 lines and a free line offered by T-Mobile. 3rd line was being use by a family member. When I made the call to switch my carrier, I told T-Mobile to cut all my lines I had with them. Surprisingly, I was charged 120$ again the next month. I did call, they told it was for the gosh line.

I had a terrible experience with T-Mobile recently. While paying my bill online, I noticed a charge for an unknown device. After further investigation, I found out it was for my replacement watch, but they were still charging me for my old watch, which hasn’t been active for over a year. I went to a store to complete this transaction of replacing my watch, but wasn’t informed that I needed to wait 90 days to cancel the watch line. Despite this, T-Mobile refused to issue a proper credit, offering only a $36 refund instead. I didn’t ask for a refund; I asked for a credit of the total amount I paid to T-Mobile every month for over a year.. After being a loyal customer for over 25 years, this is how they chose to handle my situation. It feels like they care more about money than about their customers.

My husband and I had a few hours on the phone. Getting a refund takes forever. T- mobile supervisor and manager, didn't have any communication skills. After we hung up, I so glad that we switched to different carrier.

I was in Sam's Club one Day minding my business When I was approached by a young lady name Kayla. So I stop and listen To what she has to say I needed internet and she stated she could help me. For $40 a month not true. $60 a month. MInd you now first-time with T-Mobile then if we trade phone carrier she could get free phones. Not true. I even buy a phone $599. Free phones cost $288 a piece. I Buy accessories. Pay for them right away. First payment not full month $160. Next month $346. Then they protection I didn't ask for and refuse take it off So to anyone who is thinking of changing to T Mobile Don't Do it. Especially Kayla In SAm's Club. She a big Hustler and Liar. Then she Ignores your phone call. Went back to Talk to her. She did not have the time. Pass us on to someone else that knew nothing about what going on.

After eight years with T Mobile and needing to cancel due to their ridiculous policy on suspending an account for going on a gap year, I had to cancel. HOWEVER, after paying off all four devices nobody bothered to unlock the Sim card on the phones. So after switching to Verizon and 20 hours later and I am still not having service becuase T Mobile did not think to unlock the sims or let me know that this will need to happen first. TERRIBLE experience, and no remedy offered from T mobile. I am not coming back EVER...

I call every month for the promised rebate. Just another 30 days they tell me. It's been 5 months and they are hoping I will forget. The people are always kind and helpful. I feel sorry for the customer service representatives who have to live with a system that doesn't support them.

I had a motorhome that I lived in for a few months and I used their Wi-Fi mobile box service, I sold my motorhome towards the end of summer last year and I think I forgot to call right away. I probably called around October and canceled it and three months later, they automatically reactivated it without permission and charged me for approximately six months before I realized what was happening And talked on the phone for probably 45 minutes to an hour. The first time they were going to get back to me the next week they admitted that they did get the original phone call and saw notes that I canceled it and they saw that I never logged into it once , as I did not need it I canceled it and no one ever called me back.

A new customer trying to get my phone lines converted from my old provider to T-Mobile. The worst customer service I’ve ever experienced. Was on the phone from 8 pm until midnight and spoke with 6 different people plus a supervisor and nothing happened after all that time because one idiot didn’t know what he was doing. Nevertheless the others weren’t any better. If you can stay with your provider or go to the store. Phone customer service sucks.

TMobile is a Rip-off. They Sneak Charges out of nowhere BUT They do have an Employee * Kai * (KAIRA?) ... She's Knowledgeable, Fast to Recognize the problem ... Polite and Pleasant ... She should become a manager and Train the rest ... TMobile is Lucky to have her .. She saved account from Cancelation.

I have been with T-Mobile for 15 years. It was Sprint before T-Mobile took over Sprint customers. I have a phone that is a few years old and I wanted to exchange it. I have never asked for an exchange, an upgrade or requests of any kind for 15 years. I went into a competitor's store and was offered a new more expensive phone and cheaper rate compared to T-Mobile. I wanted to stay with T-Mobile and ask for the same phone newer model for free and no rate change. I was offered the cheapest phone available with a monthly charge and tax. Two customer service reps told me the same thing. I'm a loyal customer. "|We appreciate your business" but would not match the competitor's offer. I wasn't even asking for them to match it. I'll pay the higher price just give me a new phone.

I purchased a phone with T-Mobile service from Walmart. I was told I could stop service anytime and keep the same number. I asked, "So there is no fee if I stop service" and was told no. I found out recently when I switched the number to my Verizon account that I was indeed going to continue to pay until the phone was paid for. So I paid this off and the line was switched to Verizon. Taken care of I was told. Now receive a bill for $1.18. I called to find out why I have a bill and was told that I could not find out unless I went into a store as I cannot remember the pin number. They could not verify the account any other way. Even the supervisor could not tell me why I have a balance where there should not be. I have to go into a store to find out.

I would not recommend T-Mobile. They politely confirm they they have corrected issues, but I have called 5 times about the same issue after only 4 days with them. They refused to offer any goodwill and told me to be content that they "addressed" an issue that they created. They obviously do not value their customers. RUN!

Went to the T-mobile store to inquire about new phones, since there was a promotion advertised. Was told one of our phones was was worth $850 and the other was worth $425 on trade in. I had been to Apple and got a similar trade in value. A few weeks later we were notified there was an error. The phones were worth $110 and $45. As far as I am concerned this was a bait and switch and will be pursuing with the state attorney general's office.

Their service is garbage. I go from LTE TO 5g and 5 bars to 1 almost anywhere I can with little to none reception and I hate it. Then tells me I exceeded the monthly 5G usage when I wouldn’t if I had LTE instead of that 24/7. Highly don’t recommend this carrier.

We are very frustrated with T-Mobile as what they tell you should be getting for the advertised promotion and what you end up getting for the phone you are trading in do not match. Check your receipts very closely before you make the final deal. We believed what the salesperson told us but our free phone is not free and costing us money we didn't plan to spend. If we would have known what they really ended up giving us for trade-in value for the promotion we would have gone with a less expensive phone. They did it to our son as well. Plus their service isn't as great as they say it is.

Tired of the deceptive payment changed. So many problems. Originally had the s 23 ultra & pixel. Price changes accused repeatedly so I paid them off. They offered a plan through their site and before receiving the device I contacted T mobile and they assured me my price would be 114.00. Now that the device is purchased and within my possession I'm now told my bill will be around 153 to 160. My internet was adjusted to a higher price and they claimed promotions were ended so this was the cause. Why wouldn't they alert me of this before my purchase and quote me a different price than and why are they raising my internet without warning? If you mislead me into telling me you're charging for one thing and withhold all this information don't you think that would affect my decision to make the purchase? So Dishonest.

T-Mobile was excellent when I first signed up. But it has gradually become Mediocre. In service. Dropped calls, telling me my phone's not registered to Network, towers being down and not letting its customers know. The Service has gone waaaaay down Hill..

I can not believe the level of theft going on a Tmobile Business. Sending out recycled phones, no screen protectors, NO SHIPPING LABELS. Then turning around and charging 1200.00 for a used phone, S21 4 models older than anything on the market. Then stating the charges are valid. You should be ashamed of yourselves.. Clearly why you have a 1 star review across the board.

I’ve been with T-Mobile for about fifteen years (minus one when I relocate). Their customer service is excellent. But this is where it ends. They used to be a good company. Their bragging is a total lie. 5G and coverage maps and so on is an advertising gimmick. Not to mention their uncalled-for price increase. As a veteran, I was told that my monthly charges will never increase. Another of their lies. I’m looking for another cellular provider. Keep in mind that I’ve mentioned nothing about their internet service. It’s equally terrible. My advice: Look somewhere else and stay away from T-Mobile.

They have owed me $269 for a product rebate for weeks and keep promising me that I will receive it in the next day or two. It's been over a month now, and I'm still getting the same runaround. I am forced to sue them and to find an honest company to deal with and leave T Mobile. I have never experienced incompetence like this before.

On August 9, 2024 I transferred from Verizon to T-Mobile. Everything they told me on the phone was a complete lie and now I had to attain a lawyer which is costing me hundreds over a damn phone and tablet. Never ever use this company and you will never talk to an ** who you can understand what they are saying. Bad bad company.

I'm a disabled elderly. I was sold a program 2 years ago. That program never existed. Now when I really needed it cost me grocery money. I have to go hungry this month because T-MOBILE lies. The last phone they sold me went really bad. To replace on a free replacement program cost me a 150.00 dollars. Now I have to pay 10 dollars on monthly bill. This means a bill this month won't get paid and the monthly increase means less groceries. WHY DO THE TELEPHONE COMPANIES HAVE A NEED TO STARVE AN ELDERY WITH THEIR LIES.

I’ve never encountered a company with such shady and unprofessional billing practices as T-Mobile. What they’re doing is nothing short of a bait-and-switch scam. They lure you in with seemingly good deals, but once you're signed up, the reality is entirely different. My bill was never consistent—each month, it seemed to mysteriously increase without explanation. Despite multiple attempts to get clarity, the customer service team was unhelpful, often giving vague or conflicting information. It’s clear that T-Mobile preys on their customers by slipping in hidden fees and charges, hoping you won’t notice. If you value transparency and honesty, steer clear of T-Mobile. This company is all about taking your money without delivering on their promises. Total disappointment!

If I could give negative stars I would. T-Mobile is a scam. First off if you are day late on payment they will charge you 20 dollars a line so if you have 4 phones you are paying 80 late fee. Instead of like most companies you get a set late fee for account not each line on the account. Plus they said my bill was 315.00, I then paid 147.25 on the 19 of July and 100 on July 22. Then I paid 60.00 on the Aug 2 and 60 Aug 9 today. They are still saying I owe 200 and something. My bank statement shows my payments but on their website it only shows 100 and a 60 dollar payment no 147.25. I’m going to cancel my account with them and go somewhere else. They can bill me my last bill and I’ll take it to court and win.

Internet was down more than up!!! They do not need to be in this business! Every time I called they would send me new box. I went back to Spectrum and sent all boxes back. T-Mobile sees they are in the warehouse and after 2 months has not checked them in yet. Say I owe $600 plus for boxes. Have cut my phones off then back on. I have been with them 8 years and I am a business. I have been promised over and over it’s taken care of then get texts my service is going to be cut off. I call and I am on the phone at least an hour each time.

If I could give this company zero stars I would. Since T-Mobile took over Sprint, my calls drop, my phone doesn't ring for all calls, my text messages doesn't go through and sometimes when I'm trying to make a call it says network unavailable. I've never had this problem with Sprint. I pay my money every month for a service I barely get. It's ridiculous that people have to text me just to say, "I tried calling you and your phone is going straight to voicemail." I'm definitely tired of that myself. And when you call they're rude and I have a mouth that will cut you up,

I've been with T-Mobile for 17 years, and before that, I was with them for 2 years on the T-Mobile ToGo plan. They are not perfect, I've had troubles, which means I've dealt with customer support a lot. I'm the kind of person that calls in any time something isn't working right, so, yeah, I've spent a lot of time with customer/technical support. 99% of the time I don't get put on hold, I'm usually talking to someone live in about 1 to 2 minutes. When they're busy the automated system asks if you'd like a call back, usually in about 30 minutes so I press 1 for yes. Almost every time I get a call back in less than 10 minutes, unless there is a major outage, then it could be just under an hour, but that's very rare.

I've been trying to call repeatedly for days!!! Automatic service, gives you options, but if it not the options offered it hungs up, on another call, after trying for sooo long, it offered me the chat, agent in chat can't help me, this after being an hr trying to reach the company you sent me an email to call! For what to get nowhere, and get frustrated, angry and have a really bad experience! It is ridiculous. Why have agents, a customer service department!!? You basically ruined my afternoon! And I rarely get upset for this type of things. The experiences I've had one time! The agent was really nice! But your automatic service is awful! And just hungs up on you. Why call. Thank you but no thank you!

I have been with T-Mobile only 2 1/2 months and from the first day I’ve had problems, no Internet service 75% of the time. They’ll do a little reset and an hour later the same thing and then you have to call him back and stay on the phone with them 20 to 30 minutes per day over the same issues. They even blamed The sunny weather, they all have nonchalant attitudes after taking your money. That’s all I have to say. I’m leaving them tomorrow and finding a new carrier. Stay away from T-Mobile. They are the worst carrier, literally thieves stealing your money.

I have been with T-Mobile about 25 years. Needed a new phone and outright bought it. While I was doing so I got a political appeal from the salesperson. I was there to buy a new phone. Not a political rally for Trump. I might switch companies.

I called Customer Care at T-Mobile to get them to add a new phone to my existing account. I purchased the new phone from a 3rd party. The customer care rep deactivated the current phone on my account and then could not complete activating the new phone so she transferred me to another rep that she called a technical expert she said would be more knowledgeable and would complete the activation. The so-called expert said he needed to send me a text message to get my permission to activate my sims card on the new phone but since I did not have a text message phone any longer, he could not complete it.

Can’t get a hold of Customer Service phone number. You're on hold for hours. It was just about my bill. Have to come into store which is like 20 minutes from where I live. I guess they don’t have help. It’s ridiculous. Thinking of changing to AT&T.

Terrible Company! They demand your checking account access and then up the bill every couple of months and there is nothing that you can do about it!!! You gave them access and they can take what they want!! We had them for years and then they started to charge more every month. Also they own "Mint Mobile" They rope you in with $15 per month. That is only good for a maximum of 3 months and then it triples and again they have access to your money!!! The Government should look into "T Mobile". Stay away from this Company and its subsidiaries! They are very fraudulent and abusive!!!

I switched to T-Mobile because I came across a promo deal that if you pre-ordered the S24 Ultra, you get the 512gb for the price of the 256gb. I chose the titanium gray which took longer. When I received the phone, it was defective. I brought it into the store. They verified that it was defective (constant boot loop, couldn't even turn it on) but couldn't make an exchange in the store because of the pricing no longer being a promo. I spent 3 days on the phone with customer service and in the store. I finally talked to customer service a week later and they told me they were sending me a new 512gb phone. They had me sign some stuff for the exchange. I guess on page 6 of the fine print, I opted out of the promo and agreed to the 256gb. Shady shady company. Tells you one thing and does another. I want to give a shout out to Jose ** who tried really hard for T-Mobile to make it right but T-Mobile just sucks.

20 years with T mobile and they up the bill. Devices and insurance has went way down, headache to have device fixed or replaced. I will be shopping around for a service they haven't bought. Never thought I would have to switch.

Tmobile made a mistake on their end. We are forced to pay when the account was paid out in advance. We had verbal communication that the account has been approved and paid off to be released to another carrier. A month later tmobile made a mistake, reopen the account by charging one phone line that still remains on the account. All phones and devices were released to move on for account. Unfortunately they didn't do so. Now they ignore us.

My phone still lock for almost 3 years and all payments done few months ago. I am still call them every week to unlock my phone, they give me hard time when I call them. I don’t recommend any one to buy new phone from T-Mobile. They hire people without experience. If you call them and the call disconnect, they can’t call you back.

OMG the worst. I was with T-Mobile for over 15 yrs. Then I recently went back by mistake. I have had to call 2-3 times a month about the bill. It takes them over an hr to figure it out. I don’t know about you but my time is valuable.

So, I have to preface this with the fact that, before my hubby and I had T-Mobile we had Sprint. We'd had it for 12 years and never once had a problem with cell service, customer service; we loved it! The trouble all started for us when Sprint got bought out by T-Mobile, who promised we wouldn't notice a change in our services, plans, etc; we found out how quickly that was a lie. Within the first year our area of coverage went from outstanding to utter rubbish, mind you the hubby and I lived smack dab in the middle of a city in a really nice area; you'd think we'd have coverage there, but we didn't get higher than a bar on a good day.

Worst experience of my life. I received a defect phone. Was mailed a refurbished one in its place. UPS left it at My door. It was stolen and I was charged 1200 dollars for a refurbished phone and the investigation is still pending but I am expected to pay for the stolen phone now or service is interrupted and this is 5 months ago. Supervisors lack the ability to resolve my issue but are very knowledgeable in interrupting my service and giving me fake credits that are not honored most times. Nothing but lies and broken promises. Do not trust T-Mobile. Their policies and guidelines are developed to empty your pockets and trap you. Prices are above normal competitors and customer service serves you magical jelly beans with the biggest smile ... Rearview mirror t mobile if you are smart ...

Hate this company. Put me through a lot of tears and sadness. Got lied to about a 700$ bill and got lied about 360 protection program and the T-Mobile house WiFi never worked …. I don’t recommend Tmobile. They have yelled at me on the phone and once I’m done paying my phones I don’t like this company…

Horrible. Unfortunately T-Mobile is different now than what it used to be. I have been with them for forever but now the service is absolutely horrible and the customer service is even worse. Would not recommend it.

Reception and service is fair. The customer support and billing is among the worst in the business. Always making claims that are untrue with how great service is. It is not good at all. I would rather call Microsoft Support (if that helps you understand just how bad T-mobile support is). My data was stolen from T-mobile (data breach). This can be said about many businesses... but not all of them. Increased prices after telling the government they would not, and even after I had a "locked in" price. It was a guarantee this would not happen (and yet they did it). I absolutely do NOT LIKE this service and DO NOT recommend them to anyone. Cell service and even worse, their home internet service. Do yourself a favor and go elsewhere.

T mobile did the bait and switch on me. I went to one of their stores in Salt Lake City with a letter in hand from AAA, which I am a member of. It said that I could get two new phones and a pricing of $27.50 per line per month. So I switched over from AT&T both lines. I was supposed to get the entire deal. This included as I mentioned 2 lines for $27.50 apiece, New phones, and a $100 virtual gift card. The T-mobile employee, Lisha, worked very hard to set me up with two phones, then told me to go home and contact AAA to get the promo deal. I was having trouble because first of all, they sent me to customer support in the US and then to someone in Manila in the Philippines. I could not understand what that woman was saying even though I'd spent months In the Philippines when I was in the Navy in the 70's.

The customer service at this company is the worst I have dealt with in all my 58 years that I have been on this earth. It is like being in a dysfunctional relationship and the other person can never say they are wrong or sorry. I have been a customer for over twenty years now along the way I got a divorce. At some point I had to deal with the issue of the company calling both customer service and my ex and getting the change of responsibility. Years forward had a repair issue. They said it was still in his name. Went through all the same crap again thinking they had done what they should do.... Wrong.

The service has been getting worse over the past few years. More disconnections lately, internet failures and loss of service. When you reach out to customer service, it's always the same script they read, it most of the time leads to several resets and restarting your device, only for them to blame your device in the end as a way to attempt to sell you the latest model. I personally feel like they don't care, they just want more money and not actually helping the customer with what he paid for.

Long time customer. I have tried for months to get things working with no success. Coverage is so bad that my mother and kids couldn't get a hold of me. Not worth the $ especially when family can't get in touch when there's an emergency. And when I try to call out half of the time I get "emergency calls only" so what am I paying for? Can't send pictures via text. That's when I'm home. And that's just one phone! We have 3 lines and internet. When I leave my house, even worse. No data. Stay away from this company. I'd add a screenshot or receipt but this has been over the phone. Last representative laughed at me and I asked if I could speak to someone else. She said no. She refused to transfer me probably because she knew she messed up. Horrible Horrible service and horrible customer service. Beware!

I have just gotten off the phone with a T mobile representative who was empathetic about the awful experience with this phone company. You all promised when Sprint was swapped out but there is a large enough sample size to say your systems have not improved. I learned that the special for two watches during the holidays which were of no risk if you declined the service before the allotted time. I did all of that and looking through my bill today I am paying for one watch that remained active although I opted out of both watches. How they managed to keep one active and other not is just another issue that I have with the brick and mortar stores where the staff are not trained well unless you are talking to a manager. This happens consistently. I am stuck paying for the rest of this bill for watches that have been collecting dust in a closet somewhere since the day I was told they were no longer active.

They sold me a phone with a crack on the screen. They wouldn't exchange the phone. And accused me of breaking it. Crack was so faint neither one of us noticed until the next day. This is how they treat a customer of 8 years? NOT PROFESSIONAL AT ALL T-MOBILE. I will be bringing my business elsewhere. Your company sucks

I was a T-Mobile customer for 20+ years. We recently made the switch to AT&T because it lowered our bill by over half. When I closed out my account I paid my final bill and even confirmed with the representative that it would be the final bill. After canceling my service, T-Mobile made no other attempts to contact me. I’ve checked through paper mail, email, phone call logs and text messages. They then sent a bill of $150 to a debt collection agency and it dropped my credit score by 30 points. I’m currently disputing this claim, but while looking up this issue online I came across a Reddit thread where people claim that this is a known issue. T-Mobile behaved like a petulant child in doing this so maliciously.

Been a customer since VoiceStream, over thirty years. Since Mike Sievert, one of U.S. highest paid, took over, total incompetence and dishonesty! Care only about money! Long waits for customer service, who don't help. Nickel and dime fees which didn't use to exist.

When we set up our lines and bought our smart watches they accidentally charged us for an extra watch line. We unfortunately didn’t catch it and when we did they only refunded us 8 months out of 24 months. The person we spoke with would not transfer us to a manager and said that the manager said we would have to just eat the cost. He would not come to the phone. I find this ridiculous. 21 years with Sprint and we never had issues with service before. They get bought out by T Mobile and it’s been nothing but problems. Their home internet service is terrible.

I've been a loyal customer for over 20 years - I've always ranted and raved about the products, services and cost. Around the holidays of 2023 - I added a phone line and product for my 10-year-old. In November, they sent me the wrong device all together. After getting the runaround and finally speaking to a manager, the correct child's device (Kids Sync) was sent to me.

I’ve been with T-Mobile for over 15 yrs. I transferred services but was charged the following month $120 on auto bill. T-Mobile confirmed there was no usage but refused to refund the money saying I didn’t close the account but just transferred the number! Seriously! I transferred it to another account with them. I talked to several reps and a supervisor with no success. I’m disputing the charge now. I am so unhappy with their customer service.