T-Mobile Reviews

I have been a customer for more than 10 years and this year has really put the nail in the coffin. I have not had service in my home for over 7 months. The network extender has been discontinued, and these people and are only saying "yeahh.. I'm sorry about that". This morning, I called to see what options were available for the EIP that I have on my pixel and the rep in customer care cold transferred me to tech support. The girl gets on the phone and lies about the service in the area. Says it is good and we can troubleshoot. She troubleshooted my pixel, and the service is still bad. She then moved to troubleshoot my iphone and ended up having me to remove the esim.

After 3 hours on the phone they couldn't help cancel my service. That's all I asked. I talked to 7 different people including a supervisor. I'm happy to have left this company. First they had no good deals to make me stay, nor tried to offer any. I had T-Mobile for 10 years. Definitely T-Mobile customer service before was better, now they do everything on your own phone (even at store) so what is the point of going in, and when you call they ask you to log in and do everything. No help at all.

If I could give 0 stars, I would. I recently changed services from Verizon wireless to T-Mobile and I have regretted it ever since. Billy, Bob Thornton claims that T-Mobile is better than Verizon and that is the only reason that I changed services. I trusted him and his advice. The commercial I saw is not only misleading. It is false advertisement to say the least. I am very disappointed and outraged that a person of such influence would go as far as to lie about the service to get people to sign on, this should be illegal.

Dr. Frances **

Cancelled my T-Mobile service and was told I had a $59.01 refund coming no later than 8-31. Never seen it refunded to my Visa so called T-Mobile customer service. After 30 minutes was told that this was a credit and not a refund. Why the hell would I want a credit remaining with T-Mobile when I no longer was a customer? Signed up for 2 years with T-Mobile in 2023 and told monthly payment would be $90 and then kept getting charged $100.50 each month. So they screwed us over signing up and then again when I cancelled service. Stay away from these people!!

Two days ago I would have given T-Mobile a 5 star review. After yesterday, my thoughts of the company have changed. I've been a loyal T-Mobile subscriber for many years, promoting company to family and friends. Recently, my phone battery has been draining too fast. I've been paying over $18 a month for phone protection service for years and never filed a claim. Today, I tried to file a claim as instructed by a T-Mobile store associate and got a reply that the coverage on my phone had expired. So the $18 wasn't protecting anything. Since my charge did not drop with the protection coverage, I feel I've been paying over $200 a year for nothing. The answer I received from support was 'upgrade your phone" and pay more.

Yesterday I called T-Mobile and was kept on the line for over an hour. Instead of providing solutions, the agent just repeated the same information and prolonged the call. At the end, I was promised a callback from a tech person, but no one ever called me. It felt like my time was wasted and my issue was not taken seriously. Very disappointing service.

20 years down the drain! However my wife has been customer service for 20 years now, It's been great up until this point over unlocking my 5-year phone. Customer service thanks for nothing. Which I didn't realize needed to be unlocked.

We are US Cellular customers and decided to try T-Mobile's internet. SO, we order the gateway. Ok so far. They ship out the gateway, arrives a couple of days later. Ok. We hook it up the next day. Absolutely does not perform like they claim. So, we promptly cancel inside the 15 day free trial. This is where it all goes wrong. You would think you could go to a store to turn in the equipment, right? Wrong. We go to the local store. First, the representative was really rude. She call customer care and sat there after we told her we wanted to cancel and told customer care we didn't want to cancel. She was all set to take the equipment till we told her we didn't appreciate her making decisions for us. Then, she got rude with us. Ok, so we pick up the equipment and walk out.

My fiance, myself and 2 of our kids were talked into switching to T-Mobile from Cricket. They told us if we signed up after the 3rd month we'd get $75 Sam's Club gift cards for each line we switched over. I didn't even find out that the guy who switched our phones over hadn't even our us down for the promotion until almost 2 months later. I cashed today to check on when we should be receiving the cards and the woman said give it 3 more months. Are you kidding me??!! T- Mobile service SUCKS! We continue to lose connection and if we go to the next county over to go shopping we have no service! I should have NEVER SWITCHED!

I tried to reach T-Mobile customer service and I called many times and nobody answer just I’m waiting on the line. T-Mobile very bad service now. Customer service bad. Connection bad. Plus every month we receiving different and charge charge over.

⭐️⭐️⭐️⭐️⭐️ I want to take a moment to recognize the outstanding service I received at the T-Mobile store in Chula Vista, led by ** (Retail Associate Manager) and her incredible team. Her dedication, professionalism, patience, and integrity are truly outstanding. What could have been a stressful transfer of multiple phone lines from Cricket to T-Mobile became one of the smoothest, most positive customer service experiences I’ve ever had. ** carefully explained every detail, made sure I felt comfortable and valued, and ensured that everything was handled with precision and care.

Since Sprint sold us out and I had to change over to T-Mobile, they lie on their commercials stating that they cover remote areas. I live near Goshen, AR, but do not have good coverage. Every time the power goes out, we lose coverage. Can't even call the power company.

@TMobile nightmare experience, false promises, frustration… and more that is what comes to my mind when anyone asks me about TMobile's meaning. After four failures with service coverage, I had no choice but to transfer service to other better provider. But as I had made phone Trading, I was waiting to receive the digital Visa card to pay for the traded phone but T-Mobile took advantage of my autopay and deducted $860 from my bank account, putting me in great trouble to pay other bills. When I called them, they promised to refund it while keeping the sim locked Card locked. I called several times, received several promises to get refund, but nothing was kept.

I visited T-Mobile Retail store#985D located just minutes from downtown Fort Worth. I was met with a warm smile and a friendly "hello…how may I help you?" Ms. **, was kind, courteous and knowledgeable about assuring me that I made the right choice in switching my carrier plans. Not only was my phone upgraded to the newest version, I received an upgrade to my digital watch and I was so pleased with all of the promotions, I even switched my internet connections as well. My sales representative took her time with me, I never felt like a number, I became a Real Customer with a Real need that was resolved before I left. Again, thanks TMobile for providing me with excellent service.

Been with T-Mobile for 20 years and decided to switch carriers, the day after switching they told me they could not access my account anymore due to the account being closed. They said I owe $95.00 but can’t tell me why or what is on the bill, told to just pay it. I will never go back, amazingly unprofessional, I have never heard before of closing an account and head office can’t even tell me what I owe and for what.

Forced to go from Sprint to T-Mobile. Bill stayed consistent until last month, then this month almost double-issue resolved last month-then almost double again, called placed on hold with cs for over an hour with excuses....Then placing me on hold without mute calling me a ** and never coming back to the phone-finally connecting with Mercedes?!? Asking for Mike Sievert's email and got a generic crresponse@t-mobile.Com. No number to contact anyone besides the loser cs they have hired. Take your money elsewhere-no contact number or email for the individuals in charge, yet take your money-don't correct billing issues-this is an issue for the AG in every state. Not taking ownership of billing issues and ignoring the public consumer.

Ive been with T-Mobile for 3 years. I added a line and a month later tried to upgrade that line using customer chat. Biggest mistake ever. I talked to one guy that promised me I could get $800 in credit for the phone. I was waiting on my check to deposit so I held off. An hour later after my check deposited I get back on there and talked a different rep that said I don't qualify for the credit, I only qualified for $400 dollars in credit trading in the old phone. Talked a supervisor and he said the system determines how much credit you get. So I placed the upgrade order and only got $200 in credits. A quarter of original promise. 2 days later I contact them to see why the phone hasn't shipped and they say, "You should have it in 24-48 hours." Contact them 2 days later and was told it hasn't shipped yet and I can't pick one up in the store.

For one they overcharge me every month, for 2 I don’t get service barely anywhere and for 3 they Gender shamed me and the rep called me an idiot. This company is trash and I can’t switch. And when I called back today again they put me on hold because I couldn’t understand the guy for 40 mins and hung up on me. I was on hold 40 minutes and nothing.

We switched from Shentel to T-MOBILE and it was definitely a big mistake. Of course when we went in, "Oh, we will save you way more money than that!" B.S. We got unlimited internet and 2 phones. I watch my grandson every day and I logged in on my daughter's TV so the baby could see Cocomelon. Well, after a week, it said I had used all my logins being out of town. That's B.S. Shouldn't matter where the hell I'm at or how many times I log in. I pay for unlimited. The internet is always lagging or completely shutting down. Once our phones are paid for, we are done. Worse internet service I've ever had.

Angela is very disrespectful and didn’t help us at all and when we asked her questions, she didn’t answer and her attitude towards us was very bad. We went to T-Mobile again and she was there and kept staring at us and made us feel uncomfortable and was racist.

I regret switching to T-Mobile. Since the very beginning, I’ve had terrible service — constant “SOS only” and almost no signal in my neighborhood (Little River/Calabash area). I’ve called customer service multiple times, gone back to Costco where I signed up, and even visited a T-Mobile store, but no one has been able to resolve the issue. What’s worse, the Costco manager admitted they knew this area had bad service, yet still signed me into a contract. T-Mobile’s customer service has also been very disappointing. Even though I had autopay set up, they still disconnected my service and then charged me a $70 reconnection fee. This entire experience has been frustrating and feels unfair. Poor signal, poor support, and unfair fees — I would strongly caution anyone considering T-Mobile in this area.

In store manager used bait and switch tactics to charge us over twice what he promised us. Corporate customer service took his side. Customer service person told me that I had no way of proving what I was promised, even though my wife heard the same thing.

Purchased home internet with two phone lines. Gave them info on the two phones to transfer over to T-Mobile, they said no problem. Had my phone numbers released from previous provider. T-Mobile transferred numbers, then told me my phones were network locked, I would have to buy two new phones from them. Decided to send all back the next day. Sent all back by UPS, received confirmation that it was received. Now I received a bill for $ 164.86. Took bill to local store, who promised they would take care of the problem. After six visits to the store and ten phone call to T-Mobile, I still am being billed, with a threat to turn it over to an collection agency. My advice: stay away from T-Mobile, life will be much better!!!!

08/29/2025. After being a 18.5 year loyal T-Mobile I transferred out of T-Mobile due to countless 13.5 years of Sim Card Swapping, Defective Devices, Unsatisfactory IP Tech Support, Poor Customer Services, Long waits for Repair Tickets, Late Charges on my bill even when my monthly billing Data Plan did not work. T-Mobile always found ways to keep my money yet I suffered as a 55+ an Up Senior with No Service, Excessive amounts of unexplained Data usage on my account and more.

I was sold one ohm. Went to pay bill and found out I had 2 lines I did not ask for. Paid my 70 dollars. Then got my bill this month and it was 175. I got an internet box which is 35. So 70 and 35 plus some tax does not come to 175. Then went to their store and found out that I had a watch on my account that I never asked for. They did nothing to help me at all and said the manager doesn’t work there anymore. Also said my service would not shut down. Well it did and I had to pay 192 dollars to restore service. I didn’t do this, they did and I had to pay for it. You all lied to me and put service on me that I did not ask for. You owe me money for lying. Alls I got. One pun. One internet that’s not. Never before have I seen such scamming from a manager. Who got the watch because I sure did not or the other line. So vague about everything. So now I had to pay, not you who lied to me.

Stay Away from T-Mobile. They will not provide the service they promised and if you complain you will be put through call center hell. We tried to leave and they kept charging our account and then ran us through their call center and you cannot understand any of their agents. This is a horrible company so be warned.

Big thanks Josh, Carter, Stephan. Great customer service. 💙Jefferson City location.💙 Keep up the great work guys. Everyone is always happy to help and will get the job done, no matter how big or small. 💙💙

I'm 57 years old, and I've had experience with every major cell phone and Internet carrier. I'm also an avid consumer of products. So what I'm about to say cannot be understated. T-Mobile is the most dishonest company I have ever dealt with in my entire lifetime, of any product or service. I wish there was the no star option. T-Mobile does not, and I repeat does not, fulfill their price lock guarantees, assurances, or whatever you want to call them. Anything they say, from a selling standpoint, is completely meaningless.

I would do anything to get My Mobile Lite app to work more than just a pulsing Capitol T in the middle of my screen, all the other apps works just fine. I definitely want to stop calling your phone service for help, turn off biometrics still calling the police. Randomly.

I've tried for the last two days and talking with 4 agents trying to obtain my T-Mobile rebate card. After. Successfully explaining the reason for calling not one of the agents were able to repeat and understand what I said. After the fourth time of explaining to no avail, becoming extremely distressed mentally and physically, I had to end the call without obtaining the information sought.

I have been a T-Mobile Sprint customer for 18 years. I have service in both Nevada and Minnesota. Internet is sketchy and unreliable in Nevada. In fact, when I called about my Nevada internet service I was told the tower I was connected to was a 3g tower located in CA. MY service regularly has download speeds slower than 20 and upload speeds around 4. Second issue is I have screen protection coverage for my phone. I live over an hour from a T-Mobile store. I have ordered replacements by phone prior without issue. Today I was told I have to drive an hour to present a photo ID so that a store employee can order the replacement screen protector and have it mailed to my home. I would not recommend doing business with this company.

T Mobile makes it extremely hard when you get ready to leave them and go with another carrier, they gave me a complete run around that lasted for 3 days. I would have given zero stars if I could. Shameful

I am customer with T-Mobile and Metro by T-Mobile. They have this new security pin that never works. I have two phone and can't login and customer service tell we gonna do all this and put you on hold but know your problem. Why am I putting myself thru changes to pay my bill. Change is coming change of Service Providers. T-Mobile is about to realize a paying customer is to valuable to lose. But you lost me. Crazy security protocols Sorry can't do business like that. My money is too valuable.

I have been with TMobile for 10 years, I am typically pretty loyal. I unfortunately became very unhappy, no discounts for existing customers, if you want to add a promo you need to add a line and choppy service. I saw an offer from a competitor that gave me only the lines I needed and new phone plus any old phones that needed to be paid off would and I took it. Transferred all my in-use lines to the other company.

Overpriced and customer service has gone down the toilet. I've had them for 20 years and have always been very loyal to them but I've watched them go downhill as their prices have gone up and now looking to switch carriers. The service is spotty and I live in the 4th largest city in the nation so if you're in the burbs or country I would keep looking for another company.

I am very disappointed in something that happened regarding your online ordering. Such a big company needs an answer for any problems that arise. However operators were very nice but did not know how to fix my problem.

We were lied to about what our bill was going to be every month. They're arguing with a sort of phone. We've had our phone for 2 days and we told a hundred for four lines and 35 for an internet line and our bill is now $240 and we only had it since Monday the 25th. I believe and so now they want to just keep arguing and fighting with us when we're right and they're wrong, you weren't told that there was going to be a $50, what do you call that, we would have to pay an extra $50 on top of all that. So now $240 when we said we want to stay at like 160 a month and delayed the lady on the phone is just arguing incubating with us. I have to keep my service caise I just transferred it with a little bit of money we had so now we're stuck but hopefully the owners messages

I’ve was a loyal T-Mobile customer, but my recent experience with their customer care has been extremely disappointing. For over two months, I’ve been trying to resolve an issue where I returned a phone I fully paid for — yet I still haven’t been reimbursed or received proper credit. Despite numerous calls and follow-ups, T-Mobile’s customer service has been unhelpful, inconsistent, and frustrating. I’ve been passed from one rep to another, given different answers, and the issue remains unresolved to this day.

I seriously HATE their customer service. I HATE every time I have to call. We have several families on our account. I was ser up as a person that could speak for the account when we originally set this up. They give me a hassle every time and want a blood test and urine sample. Even at that, they are inconsistent. Sometimes, I will get someone and they will be great and help me.

They messed up my invoice- issued a credit after I clarified the what the credit was for. Then charged me for the credit. I had a credit spoke to T-Mobile then was told I missed a payment ! I have screenshot. SMH.

Most incompetent people ever!! Opened a business line and was promised my phone next day! Didn’t get tracking until 4 days later and got the phone one week later! I tried stopping the order, refusing the order after the second day….useless! Called a million times and transferred a trillion times! Everyone had a “solution” but when it got to that solution, no wait you can’t do that, need to wait for another solution! It’s been ONE week, now the phone was delivered without me signing for it…and there solution is going into the store!! WASTE OF ONE WEEK!! They don’t know what they are doing!! Making things up as they go along!! I ended up going to AT&T got my phone same day, better phone and cheaper rates!

T-Mobile's new policy requiring existing customers to use their website instead of getting help at a local store is pathetic. My phone died. I looked online at their website, got confused and decided to drive 45 minutes each way to a local T-Mobile store. I was promptly told that they could not help me, I had to use their website. I asked...so you're telling me I just drove here for nothing? He said Yes! I got home, left a message on their Facebook page and a very nice customer service person helped me figure out their website. I have now been without my phone for a week. It was supposed to arrive today. I went to the customer service page on the website. Their AI assistant said it hadn't shipped yet and when I asked for details it said the phone will arrive tomorrow. Someone at T-Mobile needs to take a customer service class and learn how to take care of existing customers instead of just worrying about getting new ones.

I was excited to try T-Satellite as a non-T-Mobile customer. I was sold a FALSE bill of goods. Background: I have a compatible unlocked phone from another carrier. I WAS TOLD by the salesperson I would have text, voice and data capabilities. WELL THAT WAS A LIE. They only support text by satellite for non-T-Mobile users as of Aug 27th. Only consider if you have exceptionally strong reasons to stay in contact. TRUTH:

I've been a T-Mobile customer since they BECAME T-Mobile. For the past 3 years my phone service has been great... Everywhere.... EXCEPT INSIDE MY HOME. I have lived in the same house for 7 years. First they lied to me and said the tower I connected to was being upgraded. FOR 2 YEARS. Then they finally told me the truth - they decommissioned that tower and "unfortunately my home is now located in a dead zone". I was told I could use my WiFi for calls. Then why am I paying for cellular service?? I spoke to so many people who all said the same thing- dead zone. One even suggested I move! I live in San Antonio. Not outside city limits. In a well developed neighborhood in NE San Antonio. So tell me again how great your coverage is???

I had Sprint/T-Mobile for 23 years. Had to switch because the service got bad at my house! My elderly disabled relative still has it. When Sprint started charging $10 to pay her bill in the store, that got ridiculous! They are also inconsiderate of her inability to pay online. Please remember our most disadvantaged in making technology decisions.

I have never experienced such incompetence with employees. I have insurance on the phone was stolen. My claim was DENIED DUE TO T MOBILE PROVIDING ASSURANT THE INCORRECT IMEI NUMBER. This has been a disaster from start to finished. I have 8 cracked ribs and a fractured spine and yet even with that Tmobile was insisting I had to go to a store to verify my identity. I came to find out they can do it my sending a link to an alternate number. I would never recommend tmobile to anyone at all. It took everything in me to make it to a store to have someone in person figure out the correct IMEI number. T mobile outsources the customer service to the Philippines. They said over and over that my request was "Out of their scope." Absolutely ridiculous.

Worst customer service EVER. Always has been. Had T-Mobile in the early 209’s. Paid them. They triple billed me. Agreed they did then would not return the money. I switched to Sprint who had the best customer service ever. They sold to T Mobile - now back to incompetent customer service not willing to work with you. I ordered a phone. Was scheduled to arrive on the third business day. It is now the 5th business day and hasn’t even shipped yet but they won’t cancel it. Told me, "Go buy a phone in the store and refuse this one when it arrives" - which now they don’t know when it will even shipped yet - says they will refund me within 10 days after they get it back. That is the worst customer service ever. I’ll take poor quality phone calls at this point. If you want a cell phone company that doesn’t care about your business sign up with T Mobile.

Shout out to the young ladies at the Punta Gorda store in Punta Gorda FL. 2310 s Tamiami Trail. Special shout out ALEXANDRA P for your outstanding service to the community and T-Mobile. You are always friendly, polite, patient and helpful. I am grateful to have you working at this store.

Never trade in your phone with T-Mobile. They basically set up a bill for you to pay for your phone with your plans, and if you switch carriers or leave T-Mobile, they'll charge you with the "credit" they give you, or with what they weren't able to give you.

It is beyond frustrating to be a T-Mobile customer. I almost never have service anywhere, and my calls drop constantly. On top of that, T-Mobile has acquired and monopolized other phone companies like Boost Mobile and others, leaving customers with practically no affordable alternatives for phone service. This is very poor service, and it feels like we are forced into bad options with no real competition.

I ordered the internet as it was one of the least expensive packages I've seen so of course I wanted to try it! I was told it would be 2-3 business days to be delivered. I have school starting at the end of the week for me and my son at the beginning of this week (so, today). I thought, with the estimate on delivery dates, how perfect! So I ordered the most expensive package which was still only $70/ month. Fast forward SIX DAYS LATER and my receipt still says 8/25 as the delivery date but the order still only says received. The Library in my town was closed today for some reason or another and it was my last day getting in my FIRST assignment of the semester. Because I didn't have my internet I was told I would have, I failed this assignment.

I have Metro by T-Mobile & was not satisfied in the call I made to customer service at 4:30 today. I was cut off by two separate agents before I explained all I needed. Then I was transferred before I was helped with changing my email to my new phone number, since I left to Spectrum & came back. The 10million dollar project representative immediately told me to call the school for help with application & questions. Then, after not changing my email & telling me to go to the store & call the school, he kept saying now that we resolved your issues to end the call. I replied 3×s that nothing was resolved politely each time he said so. Then I asked for his name or employee number to make a review, he said he was MJ & that was all he could give me. I asked to review the call afterwards & he clearly stated that it would do so automatically. It hung up.

Very bad experience after 15+ years with T-Mobile. Any time they offer you a promotion please read the contract otherwise you will pay lot more money than actual price of the device. It was happened to me. End up paying more money than the equipment. Beware of this company. Never gonna go back. Think twice before you invest with them.

T-Mobile is the worst about phone or internet connection. No Network, No Network at lots of places. I'm paying for nothing. It was a big mistake to jump to t-mobile. When l searched about in Seattle WA, they told me T-Mobile is the best BUT WRONG. They're all ballshit. T-mobile is the worst one. Don't buy it.

Had nothing but bad experiences, been with them for 3 months, regret every second of it. Constant issues with devices, dumb policies that affect customer negatively, bad pricing. I do not recommend this company.

I joined T-Mobile by force. I was a Sprint customer, and T-mobile informed my wife somehow that we were now part of their incompetently run garbage corporation. Against my will, T-Mobile absorbed my account. So really this is a review of how bad Sprint and T-Mobile suck. I go to change to another carrier after paying about double what you would pay with any other carrier for 3 cell lines, and don't have any problems. Other than now I don't have a T-Mobile account except for the one that charges me monthly fees for no services.

Absolute GARBAGE!!! It infuriates me every time I see your commercials about coverage everywhere. I don’t even get coverage in the middle of my city! Where I reside! I drive a truck for work and no matter where I am, I hardly EVER have service!!! I’ve had free government phones that have better service than this garbage! As soon as I can I will be dropping this trash and going somewhere else! I keep getting texts about how much fate I have used but yet, I pay for unlimited everything. Or at least that’s what my package says I had. Just an absolute garbage company and service. I wouldn’t recommend this to anybody!!! Do better! And stop lying thru your teeth on your adds! It’s disgusting! Crooks!

They were completely incompetent. I was going to custom order a phone and the clerk in the store even saw me select one color and then my receipt said it was another color. The store had no idea how to fix it. I called customer service immediately. They had no idea how to fix it. I went on their webpage and got another customer service person who had no idea how to fix it. My only option was to have the phone shipped to me in the wrong color, wait to receive it, and then ship it back for a refund.

Was a T-Mobile customer for a few years. I will never go back. Terrible and rude customer service. Many of the Representatives simply could not help with any problems or questions regarding bill or account. Mainly because T- Mobile requires in-store verification A LOT! T-MOBILE STOLE MONEY FROM MY ACCOUNT! T-Mobile refused to pay back the money. One representative said it was because I was no longer a customer so they had no way to return the funds another said that I owed them the money because when I transferred to a new service provider, I did not specifically LIST every number that was to be cancelled. Me just saying "the accounts are cancelled now" allowed them to interpret that I was only talking about the three accounts whose phone numbers I was transferring to a different provider. This loophole allowed them to keep a fourth line open. Keep in mind that I NEVER used this line and no data was used.

I was told a price and it is completely different. Spoke to supervisor and said you record all calls please review mine. No answer and still have a bill I need to pay due to lies from TMobile. Was a good company before but going down.

T mobile touts in its commercial with Billy Bob Thornton that it has the best 5G network coverage. But it I go 30 miles out of the city, it goes to 4G and it's like using dial up, like in the first days of the Internet. Frustrating in many ways. When I traveled to Kalispell MT I made the mistake of putting all of my credit cards on Google pay on my phone so I don't have to risk having them on me. It was Christmas time, and when I went to pay for 100$ worth of groceries, people were so frustrated waiting behind me to pay with my phone, that one of the people decided to paid for my purchases instead. Embarrassing, even though they were kind enough to do it.

Please be aware there is very rude Corbin at the desk In Orange City, FL. It was Rude with a capital R from my first question. Unbelievable, then I'm told I might get charged 10. For seeking help. I called the manager and made him aware. This young man should NOT be the face of T mobile. I would give less than one star if I could.

I have been a customer with T-Mobile for almost 6 years.. At first it was great and the price was good, customer service was great.. But now the bills are crazy high, they lie about the price, when you pay off a phone, they still charge you for the phone... Then they change your plan without telling you.. And then tell you there is nothing they can do.. When you ask for a supervisor, it's always they are not available to talk or one can call you back.. Yeah that never happens... But they can get a way with it...

Overpriced phone company! If you leave to another they cancel your account online so you can’t easily pay your bill or see past history. I was paying over 100$ more here than AT&T so of course I switched and since then they seem to not be bothered with me but won’t give me my final phone bill so AT&T can cover it.

I switched over to T-Mobile because of a July special they were running. Was told I would get the $45 a month charge for the 55+ deal, along with a free iPhone and they would pay off the remaining balance of my old phone. I went for it, of course, only to find out they set me up for the $90 a month plan (one line) and they also set me up for payments on the new phone. Anyway can search the July 2025 specials with T-Mobile and verify.

Do no switch to T-mobile, you’ll regret it! Horrible billing tactics and predatory practices focused on extracting fees and charges for services not used. When you need explanation from a live person, they charge $10 extra, unexplained charges, no ability to cancel immediately and settle the balance, they do everything to keep making you pay for services not rendered.

I added two lines to my account. I was told 190.00 bucks roughly with taxes would be my monthly bill. Bill came to 241 bucks, cashed to dispute, to only get a 10 dollar credit. I was not satisfied as my bill for this month fits not reflect to what I was told. Manager tells me they can not override another manager resolution for the credit since I agreed and I can not go back and change my mind. I didn’t agree! She basically told me what she would do doesn’t mean I agreed to it. I will be switching to another carrier. Do not do business with T Mobile.

T-Mobile, they have been overcharging us every month for a year. We traded in our phone with tracking proof—first they said they didn’t get it, then they said they did. Every month we call, they say it’s fixed, so we don’t worry, then the next month they overcharge us again. We’ve talked to supervisors, tried everything, and still nothing works. How is this allowed?

Tmobile has the worst customer service. I cancelled service 2 months ago and ported to another carrier. They have now charged me 2 more months after that and when you call to try and find out what these bills and charges are for they can't give you that information because you are no longer a Tmobile customer. This makes no sense. I just want copies of bills to see what charges they are trying to charge for. I can't even log in any longer to stop auto payment on the account. Worst customer service ever. Don't make that switch. Stay away from Tmobile if you ever think you may need to switch carriers

I had T-Mobile for a long time. I experienced dropped calls or no service regularly so I decided to switch to AT&T. When I did I paid the remainder that was owed on the account to take my number with me. A few weeks later I received a bill in the mail for $90 so I called to inquire what this bill was for because I thought I had paid them in full. They said that they are post pay so you use the service for a month and then pay. I was able to get the person on the phone to cancel the last bill. So a few weeks later I received a collection notice for $90 from t-mobile. I called again and they told me that they let you use the service for two months ahead and that this was the last month's bill. No one ever mentioned this to me and to be honest at this point I feel like they are just attempting to squeeze one last little bit of money out of me. This should be illegal.

They like to bounce you around. Went to store to cancel. Store tells you call them. You call them. They tell you go to store. Store tells you need label numbers. They won't give it to you. Nobody wants to cancel back and forth game. Had enough I just stop paying! And I was a customer for over 4 years! Never again want this service.

T-Mobile is a joke! I've had nothing but problems. Every month I have to call to get an adjustment. I would not recommend T-Mobile to anybody. I can't wait for my phone to be paid off. I'm switching over this is a total joke. T-Mobile sucks.

Complete waste of time! T-Mobile's sales team assured me their standalone watch plan would work, but it was a total lie. After 2 weeks and 8-9 hours of troubleshooting, I was left with a non-functional watch and a huge headache. The support team was clueless, passing the buck between T-Mobile and Samsung. The local store's suggestions were laughable, and their attempt to sell me a new watch was a clear cash grab. Don't believe the hype! T-Mobile's "standalone" plan requires a T-mobile line to activate, making it anything but standalone. Their sales team needs to get their story straight.

Had a great experience getting Internet service with Xera at T-Mobile. Highly recommend, very professional and friendly and helpful. All staff had great customer service and willing to help as well, highly recommend.

Add charges to your bill after telling you add-ons are ‘free’ or ‘on us,’ then they charge you monthly for it. I was charged 9.99 per month for 7 months of Hulu which was supposed to be included with my plan via a promotional email they sent me. I don’t even use the service, I only added it because it was supposedly included with my plan. Can’t get past their AI robots to talk to a real human. Such a scam! Pay attention to your bills! With paperless bills and autopay, it’s so easy to get scammed by them if you’re not paying attention.

They are the worst on service and customer service. We have our service less than two weeks and cut off our lines because they can’t get their act together about processing documents. As of right now we have no cell service on all 4 lines, mind you this is a business account, losing customers!!

Just switched from Straight Talk yesterday. I may be switching back. Not too impressed at all on coverage. I was really excited to switch to T Mobile after listening to all the advertisements. Kinda let me down.

I have been a T-Mobile customer for about fifteen years. Friends have tried to encourage me to switch but time after time I refused and the number one reason was "customer service". If I dialed 611 it usually took me at most 15 minutes to talk to a representative. The other day it was over an hour and the call finally came while I was busy helping my girl friend take groceries in and I couldn't get to it...When I did the rep had hung up. Did they make another attempt to reach me...Never happened. I carry to other people on my bill those days are about to end.

Very poor customer service, even the supervisors are dumb who do not understand simple questions and requests from the customers. Can't even provide purchase history or receipts of recent paid bills!!!!

T-Mobile use to. Be the best. They hit new lows. I would strongly advise not to use them. I have had more issues with the. Billing and the nasty people In cus service. They charge you fee after fee. They turn me phone off the bill was due in a week. I come complain and they say, "Ok we will. Turn on phone," but don't return fees. Stay away from t mobile. 15 yr. I am done with them.

That is what I give. This a customer over 2 decades. This is loyal honest answer. I can not do 0 stars cause is the lowest is 1 star. They have been misleading the ne gen for long time and nothing to show for and by the 611 is code for many phone carriers in North America not Just T- mobile.

I have been with T Mobile for 15 years. Today I am leaving this phone company and purchasing two brand new Iphones tomorrow with Verizon. This company's customer service is absolutely horrendous. If you call to speak with a human, they have a robot hang up on you because you don't have your 15-16 digit code. Who tf remembers a 5-16 code for their phone service. They can pull it up with my number, name, address anything for the past few months. Now today they are helpless and can't access my profile. THE PHONE COMPANY I USE AND HAVE USED FOR 15 YEARS CAN'T PULL UP MY ACCOUNT! How ridiculous is that. Leaving T mobile and never coming back. BTW $101.00 a month for just basic phone service is basically robbery.

I cancelled my phone plan in April 2025, at this time T-Mobile owed me $61.30 which they confirmed would be sent to me as a check. We are now at almost at the end of August 2025 and despite several phone calls with T-Mobile and multiple confirmation that they will send me a check they have yet to send my money. So much for being a loyal customer for 8+ years and so much for good customer service.

Tmobile will LIE to get you to sign up and then you find out the SCAMMED! After signing up and receiving my phone I went in to transfer from my old phone to the new one and found out the guy that signed me lied to me and they won't allow me to return to unused phone. DO NOT TRUST THIS COMPANY!!!!

I’ve been with T-Mobile for about a year. I went online to upgrade my phone on August 12, 2025, they said it would be shipped between the 12th and the 18th, I waited till that evening of the 18th and it’s still saying “in process”. I went to the store and the young lady looked it up and she said she didn’t know so I might want to call customer service. So I stepped outside to my car and dialed 611. After a 15 minute wait someone finally came on and she told me that it would be shipped that night. Got up on the 19th and it’s still saying “in process”, called them back and they told me that maybe I can go to the store and get them to cancel the order and redo it there so that I wouldn’t get charged twice.

I could quite possibly be T-Mobile's longest customer. I was. With voice stream, when T-Mobile was created 30 years ago. I have seen many perks offered to T-Mobile customers over the years, but customer loyalty is not rewarded in any way. If you're a stranger off the street and stumble into a T-Mobile store, you can get a great plan with as I have seen up to 3 new phones at no charge. I had my last phone for 6 years. It finally broke and quit working. I went to a T-Mobile store needing only the bare essential phone as a replacement. Not only did I have to pay full price for it but had to argue with the salesman. Convincing them that I did not need a more expensive phone. Then he basically refused to transfer my information from the old phone saying I could do it at home.

I went to a T-Mobile store seeking a new plan with a new free phone. They told me I did not qualify for iPhone 16 so they gave me a free iPhone 14. They are continually charging me each month for this phone that is supposed to be free. Please be aware that this is the way they do business and their customer service keeps you going in circles. There are better options out there. Do not use T-Mobile.

T mobile is the worst company I’ve ever worked with in my life. I traded in my iPhone 14 Pro for a iPhone 16 when I transferred over T mobile. T mobile stole my iPhone and said they’re no longer available to give me the trade in value for the traded in phone, making me pay full price for the new phone completely stealing my property that they have camera footage of us handing in that phone. NEVER AGAIN. DO NOT FALL FOR THIS COMPANY.

20 years no problems until now. Son went overseas with Army and we were told 3 different ways on how international calling worked. $186.00. They were all wrong. I get to pay for their mistakes. Paid $50 for Korean Sim card, per T-Mobile's advise and was told to call that number. Now 4th person said all we should have done was add international calling to his line and he could call out and would be covered. They need to get things figured out. Might be looking into switching.

T-Mobile charged my card $1500 back in May for a defective phone that I in fact returned in April. I contacted them gave them the tracking info and they confirmed the phone was received and issued me a refund. Here we are 3 months later, and they charged my card yet again $1500 for the same reason. When I called now, they stated that the phone was returned but they don't know where it's at and so they have to investigate, and I cannot get a refund until they do so.

T-Mobile is a scam. My son use my phone for trade in and I still have pay for plan when it's at the warehouse in Texas. They refused to give phone back and I still have pay for line. I tried to order new one thru my insurance. They won't cause it not lost or stolen. I put in reports and talked to over several agents even wrote to new Mexico department nothing was done. Be careful if someone has a phone in your name they can trade in and you will be still responsible for monthly bill. I give them a F.

If you order something from them get everything in writing sent to email first. They are very misleading on phone. I switched from Verizon for lower price but have had nothing but problems since. It took four months to get my bill to where they promised me.

Oh my, horrible, horrific, unreasonable, irrational. Had a phone I lost. They kept sending the verification code to even after telling them it was lost. They continue to bill me for. My husband got a phone for me. And oh hell. They keep playing games even after he paid the bill. They cancelled the line for 3.65, give him running around stupid comments. Finally had it with the double standard and crap experience. Gone to a ten times better service since. For the past three years no problem and best quality of customer service I had. T-Mobile is totally misleading and incompetent. If you lose your phone, why do they send the verification code to it. Go into the store after back and forth for 30 minutes, they tell me to call customer service. Repeat rinse. Hang it out to dry. Yada yada is all you get and what they are about.

This might be the worse internet provider in America. Very slow WiFi speeds even though it says "very good". I can't even search stuff in Google. I mostly trust my spirit 5G than this. Can't even watch TV without a day of being frustrated of how slow the Wi-Fi is. $70 a month for this by the way. My cousins live far away from the Wi-Fi signals and have way better connection and speed, mind you they use Xfinity. McDonald's has some competition.

Do not get T-Mobile. They suck. I accidentally made an extra payment and they suspended my account when I got it refunded back to me and would not fix the issue without paying them more money. I had to switch services and get a whole new phone and they won’t even refund me the money I paid for the bill when I can no longer use the service.

Today I stopped in at the T-MOBILE located in the Costco in Hanover, MD. I was truly impressed with the service and expertise in handling my issue. Elijah was knowledgeable and helpful. Thank you Elijah and T-MOBILE.

Service is rated among the worse, customer service is lowest as possible, and they tell customers nothing but lies. They telling customers their phone is locked and can't be activated even though another carrier has activated this said phone with no problem at all. I'll NEVER consider T-Mobile as my future carrier due to the service and promises you failed to provide. Not to mention stealing people's money and fail to provide them with the service they promised. When I contacted T-Mobile about a refund, they said it would take 5 days.

They slow down your service anytime you set up a payment plan. I've repeatedly asked for call and text logs but I'm always met with silence. It's very weird to reach out for records and receive a blank response.

T-Mobile is a fraud. They offer you a good price, but when they send you the bill, the price is twice as high as what they told you. And you have to pay another thing a week after installing the service.

Needless to say, I'll be switching to Verizon. Not that I care which company I give money to, but as a business owner myself, residual income is the best.

We switched to T-Mobile due to the constant dropped calls on AT&T. We were going to wait because we still owed a few payments on our current phones, but they were running a promotion at the time that they would pay off your current phones up to $800. Our combined total was less than that so we decided to switch. We turned in all receipts and required paperwork with the help of the sales rep in the store. We were told it would take up to 6 weeks to receive our virtual credit cards from T-Mobile, so of course that meant we had to pay the bill ourselves in the meantime.

If I could give a negative star ⭐️ I would. Absolutely WORST customer service ever. The manager (Jayme) came over, jumped several people ahead of me. Then was just mean and nasty, talking about me as if I wasn’t even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they tried to do was shove out the door. Funny way to do business, we have 7 data lines and I was going to add 3 voice for my partner and her kids. I guess ATT or Verizon. Will be happy to take my money.

When we moved to WV, T-Mobile advertised a significant savings over Verizon. They wrote down what they quoted as a price. On the second bill it was 40 over the quoted price, he took the paper in showing what was written down and the response was *that's a mistake* and they did not honor it.

My name is Jermia **. They call me into a proclaimed contract, saying that the phone was free in the long run. It was not free. They told me if I did not stay with them for a limited of two years then my phone will be turned off. They are real unprofessional, proclaimed to keep track of phone bill, spoke to associate named Cat. Unprofessional. CAT did not. She claimed they do not keep track or anything and that's false claim. That was not open and did not help. I've been having this problem for two months straight. I will not refer friends or family to go to T-Mobile. Please transfer as soon as possible.

First of all I'd like to commend T-Mobile for their security policies regarding their customers' accounts. My stepson went MIA after setting up an acct at my apt bc my i.d. was expired. We had trouble getting into it, not knowing pin numbers, etc even when it came to paying the bill. Finally, "Mario" came into the picture, a T-Mobile representative who specialized in "finding solutions" to issues and problems, for the customers. With certain personal info of my own, we were able to change the acct into my own name, along with establishing new security information in connection with the set up of a "new" acct, where I could access it for any issues or to pay my bill and whatnot! After months of time con.

I was introduced to T-Mobile by advertsements for their Wireless Home Internet Service. I went into a T-Mobile store and set up service. Initially, they were very helpful. I was in an area that was listed as not serviceable on their map, and they were able to get me a device which worked well from a high point in my attic, which made it work flawlessly, other than initial activation which was a mess because they somehow tried to activate the device using my verizon cell phone number, in other words, the presumed that my cell phone was T-Mobile, which it was not. This was a mess, but was resolved by tech support and customer service. Once that mess was fixed, it worked flawlessly. When I signed up, I was supposed to get the first month free. And that's when it started....

Wow where to begin. I pay this company 268.00 per month faithfully and when I tried to upgrade they told me I needed to pay 399.00. Umm for what? Oh ya. Because you're money hungry bastards. Go to Verizon, they care about customer satisfaction

We’ve had T-Mobile for probably close to 20 years in total. We moved into an area in Mesa AZ that does not offer the 5G internet and the service is so bad with getting only 1 and 2 bars. After 1st moving we had dropped calls every time we talked to anybody. T-Mobile provided a booster so we can now get uninterrupted calls. The booster runs off our Cox internet service. So when Cox has an outage we have no internet or good phone service. For 5 years they’ve been telling us that they are upgrading towers in our area which they said would provide better phone service and we’d be able to get their 5G internet. At this point our patience has worn thin. We are gone at the end of the year. They seem too busy building their business around businesses, forgetting it was people like us who helped them grow.

Industry leading worst customer service. And for a telecom that's saying a bit. Took an offer for free trial of their 5g home internet gateway I received via Mint. The app showed great signals throughout the house but when the gateway was installed it was a completely different story. I tried everything, save dropping $200 on an amplifier. I cancelled the account then sent the gateway back in. Got the confirmation it had been received. Then they started charging me. And when I checked my account I'd been charged the prior month and missed it.

I was a TMobile customer for 16 to 17 years... Since 2008 or 09. Last month I ported out to AT&T and I was on their bill plan for just one day. I wasn't aware, neither their own store representative that I met today was aware that they changed their process to bill entire bill cycle if customer leaves in middle. I didn't know this and they were not even ready to consider me as one time exception as I was literally on their plan for just one day. Also they didn't consider my years I have been with them. Such a bad customer service. Will never come back to tmobile.

Poor customer service. Never pick up calls and if they do it’s always hour long wait for nothing. Their sales representative advertise different than actual offer. It’s a scam, please don’t fall for it.

I’ve been with T-Mobile for 10 yrs. Maybe more. The customer service has gone downhill so badly. I’m assuming a lot of rules have changed but it’s ridiculous. I got a bill for almost $2,000 and nobody could tell me why my bill was so high. After months of stressing and struggling to get my bill down, nobody still couldn’t tell me anything. My phone stayed getting cut off. After finally talking to someone with some sense I was able to find out that I was being charged for items I didn’t have at all on my account, etc!! I had to receive credit for everything. I had another situation but this was the biggest one. I’m currently looking for a new service provider because I’m so over T-Mobile.

The whole company has turned into a crap show, I’ve had service for 20 years and they slowly became an unhelpful deceitful company. They’ve lied about costs and fees multiple times and won’t follow their own protocols. The employees lie constantly to gain a sale, the app allows anyone to make the bill larger via cost and devices but you have to jump through hoops to canceling anything. Now the audacity to charge 10 dollars to speak with a human who doesn’t speak the native language or has any knowledge of the system. I’ve grown to hate this company and it's blatant greed. Loyalty means nothing to T-Mobile and their billing is false advertisement never consistent.

Absolutely terrible customer service. Constant lies over a 2 month period and we still don't have a resolution. These customer NO SERVICE people are not knowledgeable about their own company's programs. They just tell you what you want to hear.

Worst experience I have ever had with a mobile company. I have worked for weeks on the so-called promotion we got. We have been lied to over and over, been back and forth to the store at least 7 times since May 25th when we started service. I have emails saying what will be done, voice recordings, and this company never follows through. It’s criminal honestly. I was told gift cards an are in the mail last Saturday when the store rep called in to someone and I would be sent tracking but when I call in T-Mobile itself has zero idea what the store is talking about!! We bought in cash two Apple Watches. Paid in full and I just noticed the girl in the store Awesome Amy - financed 78.00 on each for two years. LOL - I guess so she can get a commission!!

I've experienced a lot of issues when I am in more rural areas. I wouldn't think that would be such a problem when they boast that they have the most towers and coverage. I got better service when I was with Verizon. The customer service was better and I didn't have to contact them much at all. We had to pay a little bit more, but it was worth it just to not have to deal with the constant interruption in service. I think the customer service representatives are doing the best that they can with what they have to work with, which is why I am giving 3 stars. If not for that, they would get zero stars.

If I could leave zero stars I would. If I could leave negative stars I would. One can not describe how terrible their customer service is. Of all the tortures a man can endure. None compare to the anguish of trying to correct one of THEIR errors. They messed up and have admitted so yet they make fixing again THEIR error impossible. After 5 hours trying to unlock my E sim which shouldn't have been locked at all since I bought it outright. I have been given no help, no places to go, nothing to do. I have been given the runaround at every turn. Oh and after I canceled my plan they left 3 lines open and didn't tell me. Worst company ever.

If you are a T-mobile customer be aware of their foreign representatives. They will lie to you and steal money and make it look like you gave them authorization. The incident occurred when my service was interrupted because I got busy with life and forgot to make arrangements for my payment. I call and spoke to a T-mobile representative (of course she was from a different country). I explained my service was interrupted and I needed to have my service restored. "let me see what I can do", she said. She got my service restored and informed me that I needed to pay my fill on a certain day, which I did, she then asked me to put a card on file to secure the restoration of my account, which I did.

I have a problem to finish setting up my plan. In total spent over 5 hours and it's not set up yet. They just billed me for plain, I tried calling them in to see what they can do for me, was on the phone with them for fifteen minutes, the representative knocked down the phone on me. Now I'm waiting to talk to them again and I will have to start the whole story (which I already told the other representatives several times) wish me good luck… #T-mobile not wishing for any one of you such a bad experience!

I’ve been a loyal customer since 2009, and for many years, I was extremely satisfied with the service and support I received. I would proudly recommend T-Mobile to friends and family, and I never once considered switching providers. Unfortunately, over the past years and a half, my experience has changed dramatically — and not for the better. It's starting to feel like a completely different company, and one that I no longer trust.

I've been customer for 16 years. Bought a Galaxy A35. Horrible cell. Broke at a month like underwater. I wanted different cell. They said, "You're stuck with a35." Sent replacement. 2nd cell same problem. Then tech guy says cancel services and you don't have to buy cell. So got a new better Galaxy with Spectrum. Go to turn in cell to mobile. Store clerk said I was lied to. Now I have 2 cells and plans. So they again replaced 2nd time. Then cell has new problem and nothing works. I was lied to again about the replacement.

Terrible terrible terrible customer service!!! Every single time I call they say 30 minutes, 30 minutes. I never can get these people. Where are you T-Mobile where are you? Are you in space. Hello anybody home???

Marcus at tech support expert has been a huge help with straightening out my phones and my internet. For the first time since I went to T mobile I am 100 percent satisfied. Marcus is a huge asset to your company, and he took the time to be thorough, and made sure everything was working you need more people like him.

T-Mobile for Business is, without exaggeration, absolutely horrendous. It is glaringly obvious that their call center has been outsourced, and the individuals answering the phone are neither knowledgeable nor remotely helpful. I dealt with both “Ans” and “Sai,” the latter allegedly some sort of manager, yet wholly incapable—and apparently unwilling—to provide any meaningful support.

This company sucks. I was told to switch over from metro and they have made me wait over a week for my devices and never told me anything about them being back ordered. The supervisor Sam kept talking over me and wouldn't let me explain anything then just hangs up on me. And now they won't answer my call.

Great in store. Horrible service behind the scenes. Their service team lacks the ability to quickly resolve an issue they created. This is my 3rd time in the store and they still can’t correct the issue.

T-Mobile customer service will only be nice to customers who do surveys. As long as you have a survey history, especially if you give 10/10, they'll give you almost anything you ask for. They're more likely to compensate you with credits too. T-Mobile phone deals are a a rip-off unless it's a trade-in. If the deal requires a new line, you end up paying more than if you just get the phone at a regular price. It's only with a trade-in deal that you actually get a bit of discount. They make you believe you're saving money by getting a device for let's say as an example, 10 dollars a month. But then you have to pay for the new line which let's say costs 25 dollars plus taxes.

We have been with T-Mobile for YEARS. We've never had any billing or payment issues. This month, my husband got laid off. Instead of direct depositing his check, they mailed it. My payment is scheduled to come out tomorrow but it's not going to be there until Fri. I called T-Mobile FOUR TIMES trying to get someone to help me change the check date to Friday, but each time I got different people with extremely heavy Asian accents I couldn't understand. Basically the only thing I could understand was if the payment doesn't go through my service will be interrupted. She was reading strictly from a script and was unable to answer anything that wasn't on that script. Absolutely the worst customer service experience of my life. After years of loyal service, I think it's time to leave TMobile....unless I can learn to speak fluent Japanese.

I had questions. They were answered. I would recommend T-Mobile service to my friends. Thanks for the best phone experience me and my family will come back. I will tell family and coworkers and love ones.

So to start this off, I've been a customer for nearly 2 years. I started off with billing at Feb 25, 2024 at $93.50 a month. Sky high price for what it's worth. Switched to optimum mobile for 25.17 a month for a year then 45$ a month for unlimited plan with an option to knock it down further by adding internet or 2 unlimited lines for 30$ a piece.

Switched our business to T-Mobile — huge mistake. In Phoenix, 75–85% of the time we have one bar or less. Can’t reliably connect with customers, which kills productivity. Features mean nothing without service you can count on.

Please Don’t trust T-Mobile service, representatives will lie to you to get you to switch to them. The service will go out completely if you go somewhere in rural areas, and on the Highway I got stranded with four llttle kids and my wife and lost completely communication in the middle of nowhere. The service is terrible. Believe Me Don’t let T-Mobile fool you

I finally cut my service with T-Mobile because their service were terrible. Also raised my monthly payment. I overpaid on my account. After several months T-Mobile sent me a refund with a debit card I was trying to use but is been unable to pay because the debit card is not working and is not good.

It is a rare day on earth that I leave an excellent customer service review for any wireless carrier..and here I am! We added on a few features to our plan as we were planning on traveling internationally...this increased our bill...then again..and again. We learned what we didn't know. A few mistakes were made on both sides (ours and T-mobile). However, they made it right more than once. I only had to reach out once for each issue. Considering problems like this can grow and go on for months or lead to a change in service, I am thrilled. They were efficient, polite, kind and understanding. We switched from another major carrier this past year after 25 years of no service..and are delighted we did make this change to T-mobile. I can tell they are trying to offer customer service. In this world, every effort will stand out..for the better. Thank you!

I paid off my phone early when I was only 8 of 22 installments in, and T-Mobile immediately cancelled the credits I was supposed to receive for my old phone trade-in. Customer service never warned me this would happen. As a result, I lost both my phone and the credits I was counting on. I feel misled and cheated by T-Mobile.

This used to be the best there was but now it's gone to trash quick. The customer service line is nothing but foreign people with badly broken English so it's hard to understand them and honestly they are no help at all. The employees in the stores are rude and take their time to basically waste yours when "helping" you. Not to mention if you have a free upgrade, trust me your not getting it for free. Charged me $250 for the phone that was supposed to be part of their free upgrade promotion. Would not recommend this company like i did at one time. To much hassle and confusion and just want to sell you something or take your monthly payments.

I'm a truck driver and I know exactly how slow and unreliable American cell phone coverage and Internet..With T-Mobile it got so much worse over the past year 2024-2025 in Mountain West that it became useless..and I drive same route with same phone over and over again

I tried to find out a process to turn in 2 new phones that my dad had purchased a month before he passed away. The person I spoke with was horrible and rude. I was told they couldn't help with the phones since they were over 30 days old.

Don’t be fooled by T-Mobile commercials. I have been with this company since 2023. Then for the first year, I had great Wi-Fi and my phone 5G. Unfortunately since January of this year I have constantly called the company. My Wi-Fi is out at least 10 times a day. My phone gets disconnected every phone call..., I received or make. In eight months, I have been given every reason possible why my Wi-Fi is no longer good. I reported this company to the Better Business Bureau. Then in response, T-Mobile contacted me. My phone call was received from the corporate office. I was advised that I definitely had the right person this time. Then after the back-and-forth on the phone, I told corporate office that since I’m only getting a quarter of the service that I’m paying for, I expected a reduction in my bill.

Started out great the 1st 4 years. I was forced to change my plan and now I'm having bill discrepancies month after month and am continually lied to that the problem has been resolved. Find a more reputable carrier, I am!

I’m a 23 year customer, I had to migrate from sprint (wish it never happened) so why am I still with T-Mobile you ask? Because I’m doing this for others and I’m hoping they (T-Mobile) will take actions to provide the product they advertise and charge their customers for. The service has been inconsistent at best and I’ve spent too much time on the phone with customer service.

I recently closed a business acccount and paid the amount due at the time. I also paid off my phone and all other bill items and the account was closed. A month later I received a letter stating that I owed a balance. When I tried to log into my closed account to pay the bill of course, I could not since it was closed. When I contacted T-Mobile to pay the amount, they could not confirm the amount owed to my closed account and all they could do was take a payment. So I paid an undefined amount to a closed account with no verification to where my money was going. This is so terribly organized, I felt like I was giving my money to a scammer. Pretty unhappy with the lack of organization and will be moving the rest of my phone lines elsewhere simply based on this lack of structure. Also worth noting. The levels of AI you have to go through is also a massive waste of time and not customer-friendly at all.

After 2 years they said we could get $500 off new phones by trading in our old phones. We would have to pay the sales tax on the full price of the phone as well as a $35/phone fee. We did the deal but only received $250 off the new phones. I called the sales guy. He apologized & said he made a mistake when he told us the $500. He said he couldn't get us our old phones back, but we could return the new phones & get a full refund.

I had a great experience with Makalynn ** at T-Mobile store 465 G on July 17, 2025. My Internet got hit with lightning and I was. I was in the store getting the replacements. I also upgraded my phone so I got to spend a lot of time with her, she really knew what she was doing and as we were going through all the stuff, she was real polite and she knew what she was doing and she really made the change over very professional. I was probably there about 3 to 4 hours and she made the time go by in a hurry because she knew what she was doing. I just wanted to let everybody know that if you go into the store if you see her, you will get a very professional job. Thanks so much Kenneth **.

I've been with this company 19 years and I've HAD it. Every "offer" has a stinger; they drop calls; they waste time with flowery phrases; even speaking to a supervisor is just listening to someone read from a script. All the benefit must accrue to them and the customer is just there to pay them.

I was overcharged on my plan for 2 years. When I was setting up my new phone, I asked several times about a Family Plan, they kept telling me they didn't have one anymore. Then 2 years later when I was getting another phone I was informed that was wrong and I have been overcharged the whole time and had to call Tmobile directly to fix it. They would only refund me the last 3 months and no more. They made the error and refuse to reimburse me, that is theft!!!

Spoke to a very kind lady named Ms. ** (Forgive me if I spelled your name wrong). She was very sweet, very understanding and very patient. This was my first time ever calling customer service in general so my first time being as great as it was because of her I very much appreciate it. :) She helped me extend my pay arrangement because at the moment I’m jobless, bouncing from interviews to interviews and struggling financially so I’m having to go back to square one.

My experience with this company has been consistently disappointing. After over 10 years as a loyal customer, my bill was raised without any notice, and customer service offered no resolution. I can no longer recommend their service.

I’ve been a loyal customer for 15 years and the fact I call and can’t get an American speaking customer service rep is sad. I know you guys want cheap labor but the language barrier isn’t worth it. I can see you losing customers because of this and I will be one of the first ones. Thank you for your service but you all have to do better.