T-Mobile Reviews

T-Mobile trade in bill credit is a complete scam. I have been with T Mobile for at least ten years. I have not gotten the 24 monthly bill credit EVER. They say a scratch is fine but the screen can't be broken and it needs to powerup, etc. I sent in my phone that worked much better than this sucky Samsung S25 Ultra. The AI works nothing like advertised but that is Samsung. I loved my Samsung S10Plus. Now they say there are issues with the trade in and no 24 monthly bill credits will issue. I am completely shock (NOT). I asked them to return my phone. I should have moved to anyone else and this would not be a problem. Do not trust T Mobile bill credits.

Absolute worst customer service I could have received. I was lied to on numerous occasions making promises that were not fulfilled. SHOULD HAVE STAYED WITH VERIZON. ALEXIS ** represented his company in the worst manner he could have possibly done. There is a huge asset to the company a Stacey **. Stacey was wonderful, I advise him to go to a company that better suits his skill, honesty and integrity. Great Job Stacey, The only good thing about T-Mobile.

I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. Still no service and apparently, they can do nothing to fix it. I am moving to a new carrier. Tmobile, get with it!

My husband and I thought we were ready to upgrade our phones and once the phones arrived, decided to send them back to T-Mobile. We got credit for one of the phones being returned and they have continued to charge us for months for the 2nd phone that was also returned. They said they never got the 2nd phone but they were sent back at the exact same time! They did issue a credit the first time we called and said they would take care of it and then for months they continued to charge us as if we had one upgraded phone. Each time we spoke to an agent they said they would escalate and fix the account, that did not happen.

I just saw a commercial on TV for TMobile that try to tell customers to come to tmobile because Verizon and AT&T have price hikes over the course of some years. So does tmobile. Tmobile also said I would get a free upgrade for a phone after 3 years then why did my husband and I have to pay over 1000.00 dollars for his phone. Tmobile is full of it. I owe so much on phone I can't even switch. They suck.

T-mobile does not back their services. I have insurance on my phone and after paying 2 years on phone insurance when the phone would no longer work from water damage Apple did not recognize the SIM card number or the IME number. After 2 trips to T-mobile and 2 phone calls and the T-Mobile consultant at the store tried to assist. The T-Mobile representative only offered to transfer me back to Apple even though Apple could not find the product T-Mobile sold to me. I am very disturbed on the poor customer service on getting a replacement phone I have been paying insurance on!

T-Mobile customer care and service is TERRIBLE! Their internal operations and guidelines are STUPID and IGNORANT. Customer Service is awful and uneducated. They operate with a 6 to 15 digit PIN # which is your only gateway to any kind of cancellation, refund, transfer, etc. We were never assigned a PIN so we could never be "verified"... not even with all our phone #'s that TMobile had access to on our account, birth dates, SSN or even a text!

If I could give them 0 no stars I would. A class action lawyer needs to investigate this company. 10s of thousands of customers including myself canceled our service with T-mobile at one point and they keep charging us illegally and using our credit cards on autopay illegally.

Terrible company. If I could leave coal instead of zero stars I would. We switched to AT&T after being with T-mobile, since the early 2000s. When we switched, there was an old number on the account that was never used, so much so, that we completely forgot about it until 2 payments from T-mobile was withdrawn from our account, after we had made the switch to AT&T. When we realized that we were being charged, we called customer service, they didn't know how to help so they told us to go to a store. We would go to the store and they would say we can't do anything cause the account in closed, call customer service.

Follow up. I went to the local store. The guy there was helpful. He had no idea why the phone folks had so much trouble. The issue with the costs was due to them setting up the 2 lines separately instead of as a bundle. Also it was a digital only offer which was a bit cheaper. The extra phone tag was just a mistake. So.... The on the phone folks are not knowledgeable. Best to go to a store. I'm happy with the in person guy, but I'm still only giving a 4 because it remains to be seen if the billing picks up the changes prior to charging my card.

If I could give a triple 0 I would. Their store cannot help you, their phone service is the worse. If they continue to send us a bill I will call Channel 6 Action Wes Nidia Hantohelpus. The one payment was lost in the mail for 34.00. Had to place a stop payment for 20.00. Then we sent another payment to a Collection company haha for 34.00 and what did they do- sent us another bill owe for 38.00. We cancelled this company because every month for 6 months our calls were not going through. SIX MONTHS WE DEALT WITH THOSE ISSUES AND FINALLY CANCELLED. T-MOBILE SHOULD GIVE US $$$$. Leave us alone.

AVOID! AVOID! AVOID! T- Mobile!!! 11 months and billing is a shame. Never got the $50 month internet. Keep telling me I have the pro. I never ordered and sales even told me it’s $50. Over $100 overcharge so far. Switched back to Verizon and wanted me to pay new bill that is a pre pay for March 23-April 22. Told me I was paying for previous month even though bill says March 23 - April 22. Manager finally gave me a partial credit but insisted that the service was available to me so I will be partially charged even though they verified I switched on March 20th, 3 days prior to new billing and still said it won’t reflect on this bill but next month! That’s why their rating is so low PLUS internet would go out EVERY MONTH. AND they had my internet box as my primary number instead of cell so many times could not question bill or switch to a cell phone as primary line. On purpose they do this. Be aware. I warned you

The worst experience possible. Lied to, kept my money, charged me 6 months for no service as they no longer could service the area. They refused to refund my payments- or cancel my account. I tried to cancel 3 times - instead they doubled down and increased the contract and continued to deduct payments from my account for 4 more months without telling me. They owe me 618.60. They have their equipment back. They refuse to let me speak to a supervisor. I believe that this company needs to be investigated.

Don’t be lied to. They said for porting in my number the phone was free. I asked at least 3x if it was really free, I was told many times it was free. 599.99 first bill!!! Was 30.00 dollars more. 2 year payment plan. Never told lied to!!!

The manager, Hailey is rude and disrespectful. She doesn’t listen and wants to rush you out. When I pointed out she wasn’t listening her response was, “well now I told you!” Major attitude also physically.

My aunt had this service and needed to discontinue because she has dementia and had to go into assisted living. I had tried to cancel her account showing them my documentation for POA and they still refused to cancel her service and continue to charge her bank account even though they saw no activity on her phone. This company is deceitful and unscrupulous. Now I’m going to go to Consumer Reports and still going through the aggravation to stop these charges.

After expecting to pay $55 for the use of a line for 1 month, calling to cancel twice (which included 4 phone calls & 3 store visits), I was charged $245 or will be sent to a collection agency. Customer service is the worst. After more than 5 years with this company, I'm gone and will never go back. They are the worst. Pay us or else seems to be their motto!!!

Price hike on past price lock plan. Company has violated plan setting. Previously left T-Mobile to Sprint because of tmobile shady practice only to have tmobile by sprint. Please stop price hike on locked plans. Looking to cancel service soon if this goes thru.

Cancelled with T-Mobile last week and yesterday received the bill through the mail. Today got an emailed saying it went to debt collectors. I have not had any backed up payments and they right away sent it. Don’t even give you a chance to pay! Been with them for 8 years and they do that!! I do Not think I’ll ever go back to that company again!!

T Mobile the worst company I see in my life. I 10 days trying to open line with no one know what. Most agents have no experience. They know nothing about the them job and I call the manager, he was worst, some guy t mobile pay him 10$ hours in India. He was screaming at me and he don’t know nothing about the company he work for

They will tell you anything to get you to sign on. Spend hundreds but will not do what they promised. Do not fall for it. Everything is only about getting your money their reimbursement program is a lie. And just cost you money in the long run.

My and my family using service since 2010 now ending crazy. I was called T-Mobile. Asked them to use my phone 1 month outside of country sim card. They offer me to use intranational service that cost $50 and I agreed and paid. When I come back USA from 20 day later my bill was $9000.00. No one told me or stopped to use since service cost those high bills. I called t-mobile about this issue but they want to paid even if they make mistakes. Be careful t-mobile user. I try to put bill of picture but system not let me. To posted.

Extremely overpriced. Not good at customer service either in store or via telephone. Claims best coverage in the nation but at times takes 3 days to receive a text, dropped calls, buffering for 5-10 minutes while listening to music regularly, constantly have to turn phone off and back on because it's "Not connected to network" always multiple times per week. Sometimes multiple times per day.

Insurance for Phone...JOKE. Good luck filing a Claim. They Make it so complicated.. Went to store just now to get Internet...as usual about 5 other people waiting. Which means about an hour wait...always. I'm done. Time to go elsewhere. Service used to be amazing many years ago. They Make a Fortune but all service has been reduced to nothing.

I have had a truly wonderful experience with this company! Customer service is excellent, internet service can't be beat! I appreciate staff being kind, friendly, and supportive! They helped me through a very stressful time in my life by making things easy on ME!

T-Mobile has the best customer service. We had signed on with ATT in July 2024 with the promise of $200 Visa cards for each line. After several months of a runaround we finally gave up. We paid off our phones with ATT and switched to T-Mobile in March 2025. They already have reimbursed us $800 for one and $622 for the other, as part of their promotion. Promises made, promises kept, unlike ATT! Coverage is every bit as good as the other big two carriers.

I switched from Tmobile to another service. T Mobile didn't close my account. They left a line open. They kept charging me for an embarrassing amount of time. Customer service is no help and will not refund me any of the money even though there has been no usage on that line. I was a tmobile customer for 24 years. They don't care.

T-Mobile offered me $25. Dollars discount on my next bill because I'm about to switch to another company and then called me 2¹/² hours later at 10:10pm to ungive me that discount (to take it away). And that after offering me to "lower" my monthly payment but BY DOWNGRADING MY PLAN, AKA no discount. Lol funny. I'm definitely gonna switch to another company. Thanks for nothing but a waste of time t-mobile.

My new Samsung S25 had a small glitch so I stopped in and Paul went out of his way and even stayed a little later to fix my issue. Amazing customer service and the S25 is an awesome phone. Definitely would recommend going and checking them out if you're looking for a new phone with amazing customer service!

The rep singed me up created my account as business account. I have no business. I couldn't use TLife app, no free Netflix. Nothing she promised. When I went to back and told her what is going on, instead of offer to help, she said "I did everything right". Didn't own up to mistake she made. Different rep next day spend 3hours to fix it. She also told me call to Japan is 25c per minutes. But that is if you call from outside of us to us. If you call Japan from us is $3 per min. I was charged $93 for 31min. She also told me tracker works anywhere. After we told her we live in the area without cell signal. It doesn't work. Now she want $20per device restocking fee to return it. Even it was her misinformation that caused it. These reps don't even know what they are selling. Just want commissions.

This is quite literally the worst phone company I have ever dealt with. They over completely overpriced and ridiculous to try to work with. I did NOT choose this company. I was with Sprint originally then TMobile bought them. A Tmobile employee pointed out that Sprint had been overcharging me for a lease so they helped me "fix" it... My bill for one single my phone bill did not change and is still almost $200 per month. I am struggling due to some personal problems and while they will "make payment arrangements" with me, they refuse to work with my pay cycle so I am still behind paying more and more fees for an already overpriced service. If you are thinking about TMobile... don't do it!!! And they have ridiculous commercials on top of everything else.

I have had my cellphone account since 2009, mind you I originated with Sprint. I have had vast experience w/ new phones/upgrades etc. I have been lied to and given a complete runaround for the last 5 mo. I am now Leaving the company, as they refuse to honor what was told to me and will do nothing to resolve the very serious problems. BOTTOM Line. Don't believe a word they say, get everything in writing. Everything.

I couldn’t leave 0 stars so I had to put one. The call centers in the Philippines who facilitate over the phone customer service are the most unprofessional, incompetent, and rude experiences I have ever had. Their unwillingness to help and solve reasonable issues, & questions is absolutely unacceptable. They under train and under perform. You would think that the customer service aspect of the position would be the most simple aspect of the job, however regardless of who you get on the phone from the experts to the supervisors they are unable to maintain a level headed, helpful & professional ability to communicate. They also do not know how to read your bill correctly which should also be the most simple part of the position.

I am grandfathered into T-Mobile for over 20 years. I went 3/29/25 to get a phone added to my lines. Was told that my plan can’t have four phones on it. Me, my husband and grandson have a plan on it. Was then told my plan changed to a 55+ plan without me knowing it. I did not request this to be done. When we got our phones I had 5 lines on it. But now I can’t get a fourth line without opening another account. Which depletes my other plan. So now they are trying to take my grandfather plan away!!!! How can a company like T-Mobile change your plan without you knowing it and stop you from getting a phone added to my plan. Civil court here I come!!!! Bad on you T-Mobile.

I have been a business customer with T-Mobile for nearly 9 years. In the beginning they were always helpful and faithful standing behind their promises. Even giving me a free phone at one point because an agent supplied the wrong information. THAT IS NOT THE CASE ANY LONGER. Since merging with Sprint, they no longer stand behind what they tell you. They don't follow through as they promise and they will raise your bill add on fees and switch your service with no explanation and tell you you have no option. You pay or get disconnected. I had a scheduled call with one of their reps, she was calling me to take my payment and review my bill, however the date she wanted to call me was after my due date. I asked if that would be OK, she and her supervisor assured me yes it would be fine. I woke up two days later ON A SUNDAY, with 6 BUSINESS LINES DISCONNECTED Even though the call was scheduled.

NEVER!!!! Get T-Mobile internet, and I mean NEVER. Their "fastest speeds" are horrible with a download speed below 100, it differs though. Right now the download speeds are at 62.04, which is horrible. The ping is also garbage at an average of 280, never slipping below 280. I even have an ethernet cable in order to reduce the ping. The upload speeds are 4.00. Yes, 4. Xfinity (the provider we are likely going to switch to) states that their download speeds are 1100 for 5 more dollars than whatever THIS is. A literal scam. Barely even works for streaming, and don't even think about trying to use 3 devices at once.

T-Mobile representative told me about a promotion and converted me from another carrier to T-Mobile. After three months, another T-Mobile representative said that previous representative told incorrect information, you don’t have promotion, pay full or return device.

My experience was quite negative. We got a flyer in the mail that advertised good rates for seniors, well, it's really not, don't fall for that. We signed up with a plan that was still cheaper than our current one, but we changed our minds and cancelled before setting up the sim cards or actually using the service. Well, whoever told me it was taken care of over the phone didn't do their job so we got an auto pay charge almost a month later and because I couldn't receive a verification code to a T Mobile active phone line, customer service would not help me.

This is an evil company. They deliberately make it impossible to make any account changes unless you are the primary account holder. You can't port your own number out, make changes to your plan, or even view the bill, unless you are the PRIMARY account holder. Deliberate intentional strategy to keep your money. They also double-bill you -- sneaky shady company.

This is my 2nd time with Tmobile and nothing is changed. I'm currently trying to call a mental health helpline and my calls drop after 10 seconds. This is beyond ridiculous. This service isn't even worth $5 a month, you're better off buying a pre paid phone from a dollar store.

T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!!

Called T-Mobile to get an International calling plan for two months. They gave me the wrong plan and they admitted it. I racked up a 900 dollar bill. When I called in to complain they admitted to the mistake but would only discount it 50 percent. Every month I get different charges. Every month it's a different story. Now you have to be on hold for long periods of time. I'm writing this review while on hold. It's now a half an hour and counting. I'll leave T-Mobile asap. Tired of their scams.

Called to change my plan. A lady in the Philippines said she put me in a plan at $130. per month that included 2 lines and internet. When I got my $160 bill and called to see why it was not $130. The guy in Tampa Florida said I was on a 3 line plan with Apple tv. HE PUT ME IN A $150 MO PLAN. WHAT A SCAM T MOBLE IS.

T-Mobile took TWO YEARS to change my name. TWO. YEARS. That’s not just incompetence—it’s willful negligence. And after all that? They had the audacity to tell me I needed to download their useless app to complete the process. I TOLD THEM THREE TIMES I WILL NOT DOWNLOAD IT. I don’t need another bloated app wasting space on my phone just so T-Mobile can make my life harder. But they don’t listen. Because they don’t care. And it’s not just their customer service that’s a joke—the executive team straight-up ignored me. I reached out. I escalated. I followed every ridiculous hoop they made me jump through, and in the end? Crickets. The people running this company don’t just ignore customers—they go out of their way to make life miserable for them.

As a senior I think that this company is like so many other companies today. They seem to not understand that in these days seniors are living in uncertain times and a phone has become a necessity that we cannot do without. They cut your service and tack on fees that they know you will never be able to pay. Seniors look elsewhere for your phone provider.

T-Mobile is the worst cell phone company to exist. Their customer service sucks inside the store and on the phone. They have no customer care at all. They only care about themselves, not the customer. I have been a customer for over 10 years and they have ruined the company formerly known as Sprint. T-Mobile you suck.

The New APP "T-Life" not working for Sync car.. The old APP Sync Drive was working good.... but this "T-life" not. I am trying to find another company for this Service or find the another Company "Sync Drive" that it work good.

T mobile did me dirty. I no longer have their service and they took $135.00 dollar out of my account. I wouldn't tell my dog if he could talk to get t mobile service. I'm going to call the news station and radio and let the world know this is the worst phone service ever. I hate Sprint lost their service to them. When I get done with them they will never do anybody else wrong. I already got my co worker, family and friends to disconnect their service and go somewhere else that will appreciate them as customer.

T-Mobile forever liars. Bought a legacy plan in 2021. They promised me that my plan would never increase in price. Liars. Freaking liars. Now after just 4 years my price is increasing $10 per month. When the salesperson was explaining that the plan could never go up, I asked 10 ways to Sunday clarifying that it would never go up. T-mobile is reverting back into its old ways of being sprint. Sprint was one of the most deceitful companies in the history of business. I would appreciate if people would share that t-mobile corporation of fraudulent and liars.

Purchased a flip phone which retailer said would be delivered in 2-3 days. Corporate said wait 2-3 more days. They all lie. It's been 23 days and I still don't have a phone. T-Mobile used to be good: NO MORE? Customer service is zero help with more lies! GO to Verizon...

I switched from Metro to T-Mobile and was the biggest mistake I ever made. We didn't get free phones, the phones we wanted we got talked out of it, because the lady said that Samsung A32 are as good as S but cheaper. No discounts were ever given. So when we upgraded, they would not take our devices for trading and that when the biggest issues started.

Over the years, I have had an account with T Mobile, their business practices and customer service have gone dramatically downhill. It seems every time I turn around, I’m learning that they have changed my contract terms and/or business policies and procedures regarding billing and support services they can provide with ZERO notification (last I heard it was illegal to change a contract term without notifying the other party). I’ve also seen numerous instances of bait and switch tactics on my account in regards to purchases of new products and services. I’ve encountered numerous occasions where customer service agents will outright contradict themselves repeatedly in a single interaction, and/or claim that how things have happened in reality on your account are different than how they were done.

If I could give these lying, unprofessional people zero stars I would. No 2 staff members ever give you the same same accurate information. They scam and over charge! I will NEVER do business with them again!

Purchased my phone via Costco and called their T-Mobile number for Costco customers. Waited forever for rebates. Called them back and said wasn't eligible for Costco rebate since bought it at Tmobile store. Told them a million times I didn't as like longer return option via Costco but they stuck with their story and therefore don't get those rebates. What a sham.

I switched to T-Mobile Nov 2024 after receiving many T-mobile mailed home advertisements claiming their 5G fast and unlimited data used. The customer service was very nice: promised everything (I have a desktop, a laptop, and 3 cell phones at home). They would send a modem that connect the internet to all computers and cell phone wirelessly. The monthly cost was $110 with a money back guarantee in a first month trial. The model arrived in few days. The modem was working and connected to cellphones and laptop. But it did not worked with the desktop and the trouble start:

Basically the new VERIZON. Lie to customers, expensive, constantly dropped calls, can't run a business call for nothing, drops calls within five minutes at tier I jumps. Their '5G VONR' network is useless for traveling phone calls. I have heard from personal and customers after all the dropped calls "remind me to never switch to T-Mobile". Weak network with deceitful practices to sell lines. Be prepared to pull over as soon as you can connect a call to be able to actually converse with someone. Worst company I've ever dealt with. Use to actually respect customers, now it's only about corporate profit. 4g lte is virtually unusable and the "5G" VONR Network can't handle more than a two mile traveling call. Worst mistake I ever made was leaving the Verizon network.

I canceled my service on Feb 9, 2025. They debited my account on Feb 20, 2025 for my full bill amount. I called to see if that was correct. I was told yes. I had to pay for the full month. I confirmed it was my final bill. On Mar 20, 2025 I was debited for another $15.47. When calling I was told it was a mid cycle change fee. They would not credit the amount. Be aware!

I left ATT as their customer service was horrible. T-Mobile was difficult to change to but the customer was much better. Even though it was a hard process the T mobile people were much better and were much more attentive than ATT. Even though I had to speak to several people to get everything working as I switched land phones, mobile and internet they were much easier to deal with and called me several time to see if everything was working. As frustrating as it can be I would recommend them. Also much better price!

After 13 years with TMobile, I am throwing in the towel and going with Verizon. It has taken over four hours of phone calls to resolve an issue that should have taken less than an hour. I keep getting transferred to people who have no idea why I am being transferred to them and my calls have been dropped four times. I am done. Their quality has been plummeting since I became a client and now it’s just too bad for me to continue this toxic relationship with them.

The worst company you can ever deal with. I set a paymen plan and they change date to when they want me to pay it. Customer service the worst. They turn my phone off. I'm going to another provider. I hate this company. Anything for these ** to make money. I wish I never went to this company to get a phone and phone plan. Stay far away from this company. You will regret dealing with trash mobile. This company deserves 0 stars.

This is literally the worst telephone provider that ever existed! I have been dealing with the slowest data service since returning as a customer. The network always experiences outages, information breaches, and lazy customer service reps. Even worse is the fact the company is being forced to pay settlements to their customers and make them wait a whole year for compensation! Yet, will turn off your phone after three days of missing a payment! This company is trash and I will be terminating the service as soon as possible.

I would give them a zero if I could. They are dishonest from the start, customer service is the worst. Each time you get a different answer. There’s nothing good about them. Even this brand new iPhone 14 does not work properly. The fax ID does not work. Camera is bad. The iPhone 14 ‘Apple's biggest mistake’ and is discontinued. That’s the one they're pushing knowing what’s going on. It will be easy to get account there. This is why In the end you're out of $ a decent phone and your number.

T-Mobile Is the worst company I have ever dealt with. Not one thing has gone right. From call centers in India where you can barely understand them and not providing any useful contacts. Billing is so bad charges are not anywhere close to what I was told. Company is an absolute joke. Internet is worse than 1998 dial up. This has been the worst experience I have ever had. I am baffled at how bad such a big company can be. It makes no sense at all.

My experience with T-Mobile has been terrible especially when you’re a customer for 9 years, they will not accommodate you or give you any deals or discounts to keep you, instead they will give the deals and discounts to a new customer. Why wouldn’t you give your establish customer the same courtesy as a new customer. I go inside the T-Mobile stores and I’m treated with disrespect, customer service is horrible. They don’t appreciate your business or your money. I left the company and went to AT&T with all 4 lines I’ve been paying for 9 years with T-Mobile.

Horrible company! Horrible, just horrible! Would rather do invisible than this nonsense! They’d keep your account and information on their system years after you finish the service and give you so much headache though not being their customer! A big scam is T-mobile.

My mother unknowingly received an iPad. Once she realized, she went to her closest store, brought to management attn, and followed every step required to return the device, including tracking the information and documenting everything. Despite this, she is still being charged monthly. When she visited the store in person again she was told to ship it back using the return label provided. This interaction was recorded on video.

I have been paying over $40 monthly and I realize that they are scamming me of my money. Although I made partial payments and also made an early payment on February 24th that was due on March 15th, my service was suspended when it's active and I could not use my data for internet and make calls or texts. I kept telling them to use whatever amount I have in my account to restore my data and I can have my service restored and I can transfer both of my phone numbers to a different carrier.

I have an ongoing issue, back in December I was contacted by T-Mobile with the promise of an upgrade with no down payment. Then ended up with a $1,300 bill. T mobile didn't care and just wants $$. Liars.

How in the world does JD Powers make the statement that T-Mobile consistently has positive reviews when this site says otherwise? Last February I called to inquire about switching from Xfinity to T-Mobile. The young lady I talked to gave me information and I said I would be opening an account shortly. Unknown to me, she opened one up at that time, did not take any billing information ie; card or check number, assigned a numerical pass code that I was not aware of and we've been billed $300 for one month, however without a card on file, the account has been suspended, charged late fees and whatever else that makes up the $300.

T Mobile continue charging bill even I cancel the plan, they lie about everything and lot of places service doesn't work, before you go to T mobile keep in mind you going to ripoff, I stay 16 years always headache, I hope never use again, very bad supervisor and company, thanks

They will never let you leave. Charge you for months after you have quit them. I quit and the made me pay the whole month after that and more. When you call, they can't verified you because you do not have a account. Takes months to leave them. There are cheaper companies. They are not good people. Brian

They have become the worst, Spoke to Johnathon. I have 5 lines, and internet with them, I used to call and get great help over the phone, now they force you download the app, have a security code, then they text you another security code texted to you, finally after 10 minutes of resetting and updating everything, I asked the reason of my bill increase, he claimed there is international phone call charge, I ask for details of time and who made that call, he said for client's security purpose he cannot give me that information, I said, "I am the client, took you 10 minutes to make sure I go through all security issues." They are ridiculous, they are scam, the way they run this company is stupid. They charge you so much with the worst customer service I have ever experienced, not to mention they have the worst WIFI.

T-Mobile's customer service has drastically declined and their respect for the agreements made between them and their customers has become almost non-existent. I will not go into detail but T-Mobile and myself and come to an agreement to settle a matter of tampering with my services rendered by the company by their employees. Now they're trying to extort an extra $5 a month out of me plus a surcharge for paying in cash at the store for my service. I find those not only are unacceptable under the current contract I have with them that locks my price on for lifetime but just another black eye for the company's reputation. I spent hours on the chat line being bereaved belittled having my cognitive abilities and character questioned and made the spiritual remarks about. I find this highly unacceptable. My rating on this post is not a true reflection of how I feel about the company at this time. They do not even warrant one star.

This has been the most frustrating cell service company ever!! We were promised a good rate and a free phone upgrade if I exchanged my old phone, but the agent who helped us entered something wrong into my account and we never got what was promised. They returned my old phone a year later with no explanation of why they would not accept it as a trade in (there was nothing wrong with it other than needing a new battery), so I had to pay off the new phone. We had multiple problems, including disappointing coverage and continued mistakes in billing. We were told different things by different people each time we contacted customer service.

I have had nothing but ongoing issues regarding the supposed perks that come with my plan and also now that I am wanting to change providers, T-Mobile makes it basically impossible to save your voicemails and any kind of a reasonable way. It is a manual tedious, excruciating process that I have never had to go through. Verizon doesn’t make people do this, nor does boost. I’m not sure about others. But it is absurd and I have now spent hours trying to figure out how to save my voicemails. This should be an easy, quick streamlined process, but they have made it impossible. I had to talk to managers, AppleCare, tried to go into the T-Mobile store, which was of no help. Switching your service from T-Mobile is stupid annoying and I believe go out of their way to make it difficult. Bad on them.

Horrible cell phone provider. I was unable to pay my bill at one point and they didn't pay off my cell phone from Verizon Wireless. The end result is that this is still on my credit and hurting me. I didn't want to cut Verizon out of their money, but the truth was I went to T-Mobile because Verizon had gotten my money for 25 yrs. and I had had enough of overpaying and not getting good benefits from them anymore. As for T-Mobile they were supposed to pay off my iPhone and they didn't. Don't use T-Mobile.

Am so disappointed in Tmobile. I have been with them for now 6years. I have been paying chunks of money and I don't know am paying for sometimes vse they add things you don't understand on your account. Recently I paid $400 and I had a balance of $30. I made a payment plan. In one week they cut off my lines, they told me I have a balance of $245. I feel so mad because my lines are off, it's like these people are just taking me for granted. 😭😭😭

This phone company has been nothing but problems. The staff is so unprofessional. I was just talking to a mike M. Wouldn't give me his full last name. They lie each time I call. So sad. I don't recommend anyone to this horrible company.

Do not use T-mobile as a phone provider. They are the worst with customer service. They don't help in any way. They say they will help you but don't. Try to make you feel bad for them as you are trying to get your issue fixed.

We have had a family account with T-Mobile for years and if this review was for our mobile account, it would absolutely get 5 stars!! We all travel a lot and have never had an issue with our account or with being able to use it. I highly recommend T-Mobile, especially if you travel. It's worth it. I wouldn't use another service. This review is not about customer support because this isn't their fault. Unfortunately, this is another corporate issue, similar to the one I dealt with when trying to return the ipad I didn't order to Walmart. All of the support people tried to help me. They all wanted to help me. The corporation was not letting them do it.

We've been a loyal customer for a few years. As advertised on TV our plan agreement was "We will never raise your price". I received a text that T Mobile was raising our rate by $5 per line. I called customer service and Kay was unable to do anything about it. Claiming they will never raise your rate and then raising it is false advertising. We will be moving on to another provider.

I know that I can't leave 0 stars so here is a 1 star. I have been with T-Mobile for 6 years. The network service is terrible and customer service is worse than terrible. I have been on hold for over an hour multiple times. And they say we w busy. My grandson has prepaid service and gets much better service than I get. Don't waste your money on T-Mobile because the price is always increasing and service is decreasing.. BEWARE.

T-Mobile does not stand behind their agreements. We set up a payment arrangement and after the first payment was made I wanted to change the payment method but once I deleted the current payment method, they suspended our service. Mind you, they state in their website that you. A change the payment method up until the day before the payment is to come out. T-Mobile refused to correct their error saying their system doesn’t allow it. We had to make the 2nd payment to get it restored. Total fail in customer service and I’m beyond bothered that an agreement can be ignored.

I recently had a disappointing experience with T-Mobile during the process of canceling my Magenta plan and porting my two lines to Boost Mobile. Despite canceling two-thirds of the way through my billing cycle, T-Mobile charged me the full $70 monthly fee for both lines, an additional $10 for autopay (even though the account was canceled), and a $7.39 fee for mid-cycle changes.

I signed up with Sprint and TMobile took over. There was an offer of a $50/ month for life senior rate. I accepted the offer and was paying regularly for almost 10 years and then they changed it to $55 with a credit card, still $50 direct pay from bank. Not great as they never mentioned that could happen but they said in fine print somewhere it’s allowed.

When I changed my family to T-Mobile from Verizon a few years ago, it was full of lofty promises. They were all lies. Bait and switch, total counterfeit. They never made good on a single promise or plan pledge such as "buy-outs", bulk discounts and upgrades. I was also promised serious cost savings from Verizon with uncapped data so we bit the shiny but empty hook. After it became clear that I had been entirely duped and I was paying significantly more than I had been paying with Verizon, I decided to jump back to Verizon and it gets even worse here. The service was terminated with the switch but, mysteriously, they just kept on billing me. Twice I called and spoke with the powerless customer service agents and twice they agreed that I was in the right, that I should not have been billed. The first agent even promised to take care of it - he never did.

This is the worst phone company ever. They lie and scam they never give the rebates back. And the Internet is terrible. And the customer service is terrible also. They don't care if your problem is handled or not. And it's not one star. It's NONE.

The sales guy says buy 1 get 1 free as long as we get 1 that's expensive so we buy the 2200 for him and I pick my free phone. He lied and for 2 years we've been paying for them! T-Mobile did nothing after 7 total complaints. Their service sucks.

Jay the girl at TMobile in the mall in Joplin Mo told us the phone was free with trade in, also said we could add someone to the account for the free 3rd line. Also said the 3rd line will get the same abilities as the original 2 lines which is unlimited talk, text, data, and hot spot. She also said we could get the insurance on my wife's phone and turn in a report in about 3 weeks to a month and she didn't put insurance on any of the phones. Also we were told we were on the go5g account that has unlimited talk, text, data, and hot spot. She didn't change our account and now T-Mobile says we don't have Hotspot and our data is capped at 100gigs.

I called T Mobile to get a sim and transfer service. It came 20 days later and even though the delivery photo shows it's at the wrong door, they wouldn't credit my account because it's "post paid". I paid for dang near a month of service and was only credited the shipping time coz it's not tmobile's fault they picked an irresponsible delivery service.

T-Mobile has announced price increase for line starting in April. How it comes? I'm very disappointed with this increase. Thinking about to migrate to another provider and asking my fellows coworkers, friends and family to do it as well since most of them are unhappy with this change.

Ever since the New CEO took over this company they have gone downhill. I wouldn't touch Tmobile with my worst enemy's **! In the last over a year they have increased my rates $8 per line and have only taken away benefits!

I really wouldn’t give them any stars due to their inability to speak English after 8pm! My customer service rep was said to be Jim ** or perhaps I misunderstood and it was actually Jing **. Who the heck knows. I have been with this blood sucking company for 10 years but that’s only because my son likes their capabilities to reach any country from anywhere. Poor “kids” and I use that term lightly. He’s 23, phone broke and I called to replace it under the freakin warranty that I pay about $25.00 bucks among for! Ok I’ll get to the point. After Jim Bob offered me a 4th line with a free titanium app 16 for $100 less per month. I was then transferred to the third party warranty line which put me on hold for another 20 minutes and then disconnected my call! 1% rotten tomatoes for their horrific customer service. And their blatant lies to up your bill another $100.

Absolute trash company. Was with them for 12 years and they wanted to add $5 per line out of nowhere. I had 6 lines. Moved to Verizon. Even canceling my contract took me roughly 3-4 hours of my time. Absolute worst.

I am a T-Mobile customer for 25 years! I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them. I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared. Deep down, for a decade or more, I felt this company may outgrow our loyalty someday. Turns out that day is today, March 13th, 2025.

T-Mobile is absolutely liar, scam. Sales executives Aeron come into your business and promise we will get equipment promotion after switch from another carrier and immediately break the promise, and not answer the calls. Stay away from T mobile. Hope people don’t get scam from them by pass around this painful lessons. T mobile - liar, liar, liar!!!!

Signed up 4 years ago with a price lock guarantee only to receive a text saying my bill was going to be raised by $5 a month per line. Called customer service and have been notified that my bill will be raised and nothing can be done. I feel Tmobile is a very deceitful company that you can not trust and buyer beware you WILL be lied to. They're not a company who wants your business.

I started with T-mobile a few years back. When I joined they told me my plan would never go up. (55+) Well it has twice. But they lied about the first raise in my monthly bill. I can't stand being lied to and they have from the start. Terrible customer service

I've been with T-Mobile for over 13 years. I was with a plan they said WILL NOT GO UP and it didn't for for 11 years. BUT I WAS TRICKED to go to a third line plan (that I dont even use) because it was a little cheaper and had 5g. They told me it was a promise plan that will never go up EVER, so I traded to this plan. I've had to talk to call 3 times since I've had the plan (a year) because they keep raising it more and more. They're telling me it's a promise plan. That doesn't mean they don't raise the price and that I should have read that in the contract. I SIGNED ON BY PHONE while talking to Customer Service! T-Mobile are nothing but liars and thieves and they lied me into signing over to something they can charge me more money with.

I have been with T-Mobile for 18 years. The plan pricing and customer service have been outstanding. The coverage and signal strength are really good too. If all of that is great, then why is my rating so low? Because although you get great signal strength, the actual data throughout is TERRIBLE. My connection to the tower is strong but the towers connection to the network is pitiful. I constantly have to turn off 5G in order to get any kind of data at all even though my signal strength is at 5 bars with 5G. 4G is only marginally better. I've used the APP multiple times to try to help T-Mobile resolve the issue but nothing has improved. Connection speeds depend on 2-way communication.

I recommend against T-Mobile. I am a disabled senior citizen. Let them know this when I talked to customer service. They intentionally set up the billing cycle at the start of the month knowing that I would be short of funds. When I asked about changing the billing cycle I was told I would have to make 2 full payments for them to do this. Also I have set up payment arrangements. First payment was paid immediately. The second payment was due 14 days later. This morning they sent me a text saying my cell phone service is suspended. Not only do they want the past due amount paid but also want a $20.00 reconnect fee. Don't do business with t mobile. They are thieves and liars. If you use t mobile I can almost guarantee your bill will go up no matter what they say. I'm going to Boost Mobile.

I was part of the T-Mobile data breach in 2021. They now don’t wanna pay even though they got my Social Security number my date of birth and my address. I highly recommend you stay away from T-Mobile when they don’t wanna pay you for your information being stolen and your information found on the dark web. I’ve been with T-Mobile almost 7 years and now they don’t wanna pay. Never received any information about this data breach or information about the settlement. Absolute scam company go somewhere else.

I received a mailer card in pink offering me home internet and cell service for under 80 a month. I paid off my iPhone 15 plus from a Xfinity because they wanted $129 a month. So I reached out to T-mobile to get a new plan. When I spoke with a representative over the phone they assured me it would be at that advertised price. They just charged me 198. For last month and now they are telling me I will be auto pay every month for $121. What a waste of time.

Every time I have an issue I contemplate to call customer service or not. They’re overseas people for support typically not trained or something. They will talk to you nicely but screw up your account. Switching plans, was told one amount, completely different amount way more charged to my card. It took me months to fix it and get credit back. Absolutely horrendous.

Do not choose this company. Total con artists. They will lie, cheat, and steal from you every time they bill you. Customer service promises to resolve discrepancies, but then does not do so. Each month you are billed, your blood will boil as you get more angry with wasting countless hours on the phone with them as they try to rip you off. Promises of costs are not honored. Additional fees that they promised you that you would not have are consistently present. Claims that they never received phones when other workers confirmed that they were handed in. It has literally been one thing after the next since we switched over.

I have been with Sprint/TMobile for over 10 years and they said my plan is locked in and now they are saying it's gonna change cause they are not gonna over what they originally said and hike the rates. Is this legal? We signed up for a plan and when TMobile bought them out we were told we were locked in as long as we didn't change anything to do with our plan. It's extortion cause they have your phone that you are stuck with for 2 years so if you try to leave they charge a crazy fee and screw you over. Don't go to TMobile they treat you like crap and raise your bill for no reason. All customer service is over seas and when they repeat back what you said it's not even close. They are trying to sneak you into something different. Feel like I'm stuck paying a big to the mobile dealing with them. How is it legal for them to change the contract when they want but we can't do anything and stuck with the crap they give us. GO ELSEWHERE.

If I could give 0 stars I would. Watch out for the promotion where they give you a free line when you buy two. Once you port or cancel those lines they keep the free line going and then never send you bills over email or in the mail and then months later you get a call from collections agency saying you owe money for the line you never used. We asked to “close our account” and they said we needed to specify each number. We didn’t even know the other number or have access to this free line on our T Mobile account. Closing an account would mean to close all of the account. They said because we knew about it and didn’t specify that was too bad.

I thought I was trying out their 15 day free trial on their supposedly "HI SPEED" internet. All lies! First the internet sucked then after 5 days of headaches I immediately called and canceled then sent their junk back. Then I get a bill for 75??? Spent 45 minutes on the phone explaining and the lady says "Oh it's ok. Don't worry you'll get another bill with a 75 credit." Another lie! Just got the bill and I owe them 13.76! Stay away from their service! You will be disappointed!

I moved my service to another carrier to save money. I went through their cancellation process online and my account was showing as closed. There was a second line for my ex which she was going to move. I got a bill from T-Mobile, even though I cancelled my account. When I tried accessing online, it accepted my password but it would not let me access, despite sending me a code to my email. It said a text code has to be sent to my ex's number, who I no longer speak with. I called T-Mobile and they would not let me access even through I gave them the PIN for accessing on the phone. Needless to say. I will never go back to T-Mobile.

The worst company ever, bunch of liars and crooks. They promise you all kind of rebates and offers before you purchase, then after you purchase it’s like pulling teeth and they seem to have amnesia about the offers. So beware since it’s a scam.

I just started my plan getting away from my abusive husband. I ordered phones for my boys and the people on the other line said all set! After confirming the phones were paid for and in the mail 3 x. Some heavy accented woman calls me looking for more money for my phones, and says she will HOLD THEM for 24 hrs, I get referred to a sup and he says HE can't send them and that OTHER MODELS may be available and I need to PAY MORE. I'M ABOUT TO CUT MY LOSSES AND GO WITH CRICKET. THIS IS AWFUL. THEY ARE STEALING MY MONEY.

I stayed with T-mobile for the price, not for the service. At least based on the service I had in my area it was very inconsistent. I always had to upgrade to a new phone so the extra bands would help the signal. Their tech support told me usually upgrading more often would help. Since I was in a grandfathered plan, I kept calling every 2 -3 weeks. T-mobile's customer service kept telling me to call back because the deals always keep changing and there might be a good upgrade deal. So.... What did T-Mobile do? They sent me a letter about a month ago telling me My name was removed from an authorized call in. They said they sent me some certified letter about 3-4 years ago saying the same thing. Which either they are lying or never delivered. They won't show me proof.

Was with Sprint since 2002 and since T-Mobile bought them out, the service has become horrible (customer service wise). Instead of helping they lecture and insult. I would recommend even going with higher priced services just for a better experience.

Sign me up.

We switched to T-Mobile from Verizon thinking it would be cheaper. The experience was awful. We lost two of our 6 phone numbers because t mobile couldn’t switch them. Then we bought new phones with the trade in for free iPhones and they now aren’t honoring the agreement instead they raised our bill by $150 a month! Stay far far away from them.

I have been with T-Mobile for 12 years, and have witnessed the extreme decline of their service. For almost a year I have experienced difficulty with my calls. In most cases there are lapses on both sides during phone conversations, making it difficult, sometimes impossible to continue those conversations. I have spent countless hours on the phone with text support who supposedly check nearby towers. Nothing has helped. I just exchanged my Galaxy S21 for the Galaxy S25 in hopes that things would get better. However, the problem still exists. I am now researching for a reliable company that I can switch to. T-Mobile, get your act together!

I went to T-Mobile and was offered a FREE watch and phone with my plan. I have been using them for over a year. I wanted to save some money, so I called and was told that I would have to pay for the watch and phone should I change my plan. I guess FREE doesn't mean what it used to. To me, this is a bait & switch tactic and it's wrong. I have been a T-Mobile customer since the 1990's, but in 10 months, I am free of their FREE offer and will no longer be a customer. Deception is a great way to lose business.

My mother 81 years old has struggled to use smart phones since they came out was incredibly T-Mobile store every 3 months to have her phone factory reset. Went in to the Meridian Idaho tmobile to get a new phone because she lost her phone. Was told that with her new phone she was getting for FREE a tablet, watch, home internet, and three trackers. (These salesman have seen her every 3 months for the last 10 years). She has been paying for all these devices for 17 months. All are still in their boxes. She unfortunately has dementia. Getting in to her Financials this 200 tmobile bill RED FLAG. Tmobile will not help families or let elderly people out of contracts regardless of mental decline or death. This is a injustice to all people. We all have a grandma or grandpa. Tmobile only resolve is pay until the contract is up even if the party is dead. THIS IS NOT OK. SHAME ON *T-MOBILE.

I just contacted the better business bureau office. I'm writing in all caps to get everyone's attention who reads this comment. I bought a iPhone 12 mini. I paid off the iPhone mini 12. I contacted customer service to make sure I was was doing everything right to unlock my phone. Customer service told me I paid off everything. I then switch carriers and found out two years later that my phone was not unlocked. I called customer service. They had the nerve to ask me what what's my pin number so they can access my account. It's been two years. I would. I remember that. Customer service told me to walk to a store to verify my identity. I did that when she made me make a pin I glanced at the screen and it said 70$ for 2025 owed as if my account was still open.

Verizon customer 27 years! Our desires to make switch from Verizon. Son in Military - SIM card access 24/7 .... Stationed overseas so SIM access Key. T-Mobile bill as low as possible. Result: First my wife's phone was given a new number.... Went in circles to get fixed.... 3 weeks, multiple calls and stops at store. Next... one line no discount. Again multiple calls to fixed. Next, had to buy son's phone outright to unlock SIM. Explanation at time of sale - not necessary. Last, bill twice as much as communicated!!! Even after buying a phone outright to unlock SIM. Would suggest going elsewhere.... I am?

I was a happy Sprint customer and during the merger I lost all my extras as my hotspot, etc. and my phone bill doubled in price. During this time I was in contact with both phone providers. Sprint notified me that T-Mobile lost people's files and wanted to force Sprint customers to switch to the Max Magenta plan that they been sued for. Representatives keep changing my service plan without telling me nor asking for my authorization on my account. My phone bill went up to 500 dollars overnight and nothing changed on my service. I called in to wait months to hear back from Rose ** sr. specialist who was unwilling to fix the issue. Then I spoke to her boss Debra who gave me a non working number to call **.

Have been with TMob for 23 years and the big issue I have right now is that switching Netflix from 4 devices to 2 devices created a big problems that with 10 calls to customer service and going in person has not been resolved, still locked out of Netflix. Cannot believe all reps. I have talked to for 1 simple thing. And the T-Life app. Is the worst app. Useless for some features. Still waiting to get my issue resolved, after starting making phone calls since the beginning of Feb.

I have 3 accounts with T-Mobile, as of 3-1-25 I can only access one of them. I've spent hours on the phone with customer service and they either can't figure out what's wrong or they hang up on me. I can't change the billing method, or change the plan, view my usage, nothing. I receive messages saying I need to refill my account, although it's already paid up, I'm on autopay. I don't know what's wrong with T-Mobile or their CS, but this has been an ongoing issue for the last year or so. I am going to switch carriers once the billing period ends. Their customer service is the WORST, beware!

My, grandmother and I Spent, most of our day 02/27/2025, at the T-Mobile, store in Willmer MN, trying to figure out how to unlock my I-phone and the gentleman, there were, very helpful and comforting. They answered all of our questions, and finally decided what we wanted, they were eager, to help us, having no problems, with anything we asked, having lots of knowledge, they knew what they were doing. I would recommend T-Mobile, in Wilmer MN.

I got a phone with T-Mobile and was paying a monthly amount after 3 months my payment went up. I was told I had to start paying for my handset because I changed my plan. I never changed it and they wouldn't do anything so now I have to start paying for the handset after 3 months of having it. I don't recommend this company because they are not honest. They tell you one thing and change it later and nothing can be done about it.

Used senior plan price, was great for teo lines but useless when on the road. Now tmobile is in Sam's, Costcos, every place. I don't see how people go to them if you can't make calls away from house. Went back to Att, now I can use my phones again

I am a 6 year Business client who no longer wanted to pay the ridiculous pricing that T-Mobile would continually increase no matter how many times I tried to work with their organization. I finally could no longer STOMACH their organization and PORTED all my ACTIVE lines to my new provider. A month later I receive a FULL bill stating that even though I ported my ACTIVE lines out, my account is still active and actively being CHARGED FULL PRICE for 3 lines which I had SUSPENDED. They stated, "We will continually CHARGE your ACCOUNT FULL PRICING for any lines that remain on your ACCOUNT, even the SUSPENDED LINES AT FULL PRICE!!!"

I am a six year customer and I have never done business with a worse company. They lie, cheat and steal. There is nothing good. I am finally leaving. I have tried to use their warranties, their insurance - upgrade phones - they always create an obstacle and they always try to find a way to surreptitiously cheat you. Some of their managers and supervisors are super nice but as nice as they are they still can’t help. They truly are the worst of a bad group of companies.

TERRIBLE CUSTOMER SERVICE. Not only was it not communicated that I need to be present to sign, which would mean taking an entire day off of work to meet the mail man at his convenience, but not only am I not able to change the delivery address, I'm also not able to change the time unless I pay another shipping fee to UPS. TMobile refuses to help me with this request after 4 different phone calls by me with over 3 hours of phone communication this week. After 21 years of service with this company, and the one prior to TMobile, this is the most upsetting event. I've spent hundreds of dollars this week with 4 mistakes made my TMobile with no rectifying attempts.

Never have service, if I'm not connected to wifi I basically can't use my phone. They have been in this area since I was a kid, not sure how they are still garbage. Complete waste of money and will likely just buy a tablet soon and cancel my phone.

Would give these guys -☆ if allowed to do so. To anyone who might be thinking of using this company I was a Sprint customer for years when I lived in Wa state. In 2016 I moved to Hi. After I asked Sprint if their service worked in Hi I was told there would be no problem so I kept the service but when I got here it was not that way. I couldn't make or receive calls unless I was in the middle of downtown Kona. Anywhere else it was useless & struggled with this for a year or so & finally they agreed to end my service with no penalty.

My experience with T-Mobile was frustrating and disappointing. I had issues receiving calls, and their solution was to replace my phone—at my expense—without fixing the problem. When I tried to switch to Comcast, T-Mobile repeatedly failed to port my numbers, gave false information, and caused months of unnecessary delays. Their incompetence resulted in service disruptions and extra charges, despite credits issued for their mistakes. Now, they’re trying to bill me for months of service I didn’t want or use. Avoid T-Mobile if you value honest and competent customer service.

They have bad customer service. They keep charging me for phones and stuff I don't even have. They say they will fix it but every month it's the same thing so every month we call. They are very rude so stay away. I will as soon as I pay off their expensive crap.

Customer service is terrible. I am a 24 year Customer. I plan to leave T-MOBILE. Customer Care isn't properly trained nor are the representatives trained to care about Customer Retention when the customer is having bad service. In my 24 years with TMOBILE This is the first bad review and buyer beware I've written. Bring back the previous CEO John Legere. He knew how to run this company and care about the Customer.

They charged me the cell service line full month for a line that I did not use. I canceled couple days after the billing period end-start. At least they could charge for the 2 days but they charged me for the entire month. T-Mobile ripped me off. I could not do nothing. T-mobile robbed me. T-Mobile steal my money.

The corporate practice of having a "billing cycle" in which they then charge you for the following month makes sure that they get you coming and going. Hiring "customer service" people who don't themselves understand how your billing works makes it impossible to correct a problem. Especially with the new practice which is that you no longer have an account to log into, even while they are still billing you. I spent over an hour trying to get through to a human. When I closed my account and transferred all the numbers to other carriers (BECAUSE we could no longer afford the service and the shady billing practices) I confirmed that the bill I had received was for the month ahead and that we would only now be responsible for the few days we had continued using the service.

Sprint merged with T mobile. During the merged Sprint continued to charge me up to five months for service I was no longer using. I contacted Sprint and Tmobile to stop the charges, but to no avail. Sprint reported a charge of $760 with collections. The company is Jefferson Llc. I'm being asked to put for a debt in which I do not owe. Sprint received their equipment and everything. Other people have informed me that they have experienced the same thing with the company. In company I'm meaning Sprint and Tmobile... I'll never do any kind of business with these companies ever again. They are crooked thieves... PLEASE BE AWARE OF THEIR WAYS. The 5 months I was being charged for I was with a new company the same months they are charging me.

I was with sprint before they merged with t mobile. I had excellent customer service with sprint when I was with them. As of now since they merged with t mobile I have been with them for 18 years and since it now T-Mobile customer service is terrible and uncaring about their customers. Last year, I ended an 11 year relationship with my ex and dropped her phone and line from my account and she went on her own separate account with t mobile. But for the last year her installment plan for her phone was still being billed to me. When I tried to call and ask why that was and to see if I can get that off my account and reimbursed they said no because her credit wouldn’t allow her to carry that phone on her account which makes no sense since she is using that phone on her account. They said I have to continue to pay her 24 month installment or they put it to collections on me.

My teenage daughter went on cruise for her birthday. She purchased a plan but wasn’t aware that it wasn’t valid on water. I spoke to representative about $1100 in charges but wasn’t aware assured it would be taken care of. Over a month later, several calls and being strung along the entire amount is not adjusted.

Worst customer service ever. Not trained properly. Poor explanation of service. Always charging for extra stuff that if don’t look at your bill you will be charged. Then have to be on the phone like 2 hours fighting the charges.

I had T-Mobile for almost 2 years, added lines no problem but, when I put I put a new phone on my plan they added a line that I never asked for then I went to the store and looked at a watch, never purchased. And still charged me 20 a month for it. I tried 4 times to cancel calls, in person nothing. Shut it off then finally they said they could stop it and only take $15 off my monthly bill. They took over $160 from me, wouldn't make it right and still screwed me... Do not use them.

No stare. Do not trust them, no branch no office. I applied for Internet. They send me modem. But they charged me twice and I canceled the internet and returned the modem, but they charged me $368 for modem even I returned it. After many times I called them and the supervisor RHODA talked to me, too bad and disconnected the conversation. I disputed the amount. But they suspended my lines after 15 years.

Honestly? If I wouldn't have to mark a star, they wouldn't even get a 1 star review from me! Think twice before considering this company, you'll never be regarded over there unless you are a "fresh meet" (a.k.a a new client), after 25 years with them when all they could do is fool you to believe that you have a "grandfather account" that isn't eligible to ANYTHING! The worse part? When you finally realize that you better off with another provider - leaving them comes with a whole hassle of bills on accounts that you no longer have.

T-Mobile service is terrible. Not only reliability, but customer service. We've had good service with in store people, but then when you have to work with customer service over the phone. No one can seem to help you & they just argue with you. There's no one else available to escalate the issue to. They literally told me to physically go to the local store to handle a billing issue. Even though I explained we were traveling outside of our state & don't have a rental car. Regarding service: many times texts don't go through & have to be pushed thru by SMS. Or our phone won't ring & just goes straight to voicemail. This is even when we power on & off to reset & we're still in the same service area (near by) in town. Looking to switch back to Verizon or someone else.

I'm getting a little sick and tired of this optimization nonsense. After every update, you're forced to either accept or decline apps that NOBODY wants! Their horrible T-Life app when the other apps were just fine. I'm on the verge of dropping this service. The longer I'm with them, the longer I get to watch this company in decline.

Always giving you the runaround telling you different stories every single time supervisors and the workers. No one tells the truth. Prices are high. Jump on the man to jump is expensive. Never a true story from anyone.

It's a shame that these companies could care less for the customers. All of these neg reviews, I don't see how they're still in business. They will take you through every department known to man and hours later, each dept has a different for your issue.

I have been with T-Mobile for 15+yrs and these last 6 months of customer service has been horrible. Rude to say the least. I went through 3 agents today who were just rude with no proper English speaking skills whatsoever. I am not your friend that you can say "Dag hold on ok" and "My bad". Are you kidding me right now. Let alone the **! How can you help me from there? Yet you can see all my information. Why is that if I'm in the state of Illinois? No wonder there is a black marketplace. Everyone can see your personal information.

T-Mobile deceived me into turning in my phone for a promotion but telling me the hairline cracks in the corner would not impact the promotion just the minimal turn in value. However, now I am paying full price for the phone as it was "unusable". I even called to verify this before signing and I was told it was not an issue. They did not tell me afterwards either and I had to find out via my bill. Additionally, or was a website promotion but the call service staff have me the promotion via phone and now I'm being blamed for that as another reason the promotion isn't applicable. They are literally blaming me for their own actions. Very disappointed with this level of deceit to charge me full price especially during such a stressful job market. I would not recommend their services beyond the bare minimum as they can't be trusted.

We have had a terrible experience with T-Mobile. I think there are far better options out there. We’ve had incorrect bills for over a year now - at first I just did the customer service chat for a few months to get it sorted out and EVERY time was told I was wrong until they did a little digging and realized they were overcharging me. At that point in the conversation I was told EVERY time it would be fixed on the next bill (I have screenshots of all of these conversations). I repeated this cycle until my husband went in person to a T-Mobile store and he had to speak with some kind of manager or district manager or something. He was told the same things I was EACH month - that they had to “get the right promotion applied because they didn’t apply it correctly” and that it was coming from above them.

Warning, do not take the extra line they throw in as a gift. We recently transferred over to Verizon and ported our lines only to get charged by T-Mobile for the extra line after we left. We were a tmobile customer for over 10 years and to be treated the way we were on the customer service side was crazy. They just want to nickel and dime you for all they can get. A line we never used we are now on the hook for just because they can. Really Awful experience.

My experience with T-Mobile, after seven months of calls, is not getting the credit originally agreed to, in a T-Mobile office, for my phone exchange of $300.00, plus the monthly overcharges. They've made excuses, they tell me it will be handled, and nothing has been resolved. Why would they want to cheat a customer out of their original agreement ? I am a Senior..Does that have anything to do with it? I wrote their customer complain department, with no response. The time I've spend on the phone is exhaustive.

Updated on 11/10/2025: Was lied to about a Mobile hotspot, its service in my area and its return policy. I ordered the hotspot over the phone and was assured multiple times service would be great and that I’d have 60 days to use it without having to buy it. Well It didn’t work at all so I drove into the nearest store 30 days later to return it. The manager at the store looked at the device and showed me the service map of my house and it was a dead zone and she told me the return policy was actually a week. After 3 hrs (my wife, my 2-year-old and my infant waiting in the car) the store manager agreed they had lied to me and accepted the return. Thinking that everything was settled. Two weeks later I get a call from T-Mobile collections about paying for the router (that I returned) and spoke with them for another 2-3 hours before they finally agreed that I indeed returned the device and did not owe.

I've been experiencing severe connection issues with T-Mobile in one of their highest advertised coverage areas in New Mexico. Despite their claims of strong network reliability, my phone constantly loses connection, resetting as if the tower is being rebooted every 10 seconds to a maximum of three minutes. This makes it impossible to place calls, maintain conversations with family, or use my phone for any essential tasks.

I have been with this company for years and only recently have I had major issues with deceit lack of follow up and overcharging. I cannot believe how bad this company has gotten it reminds me of AT&T. I recently signed a contract where I agreed upon a monthly bill bill of one 198.83 which I have in writing. When I received my first month's bill, it was over 220.00. I immediately called and the associate on the phone apologize for the discrepancy and said, "It will take a few months for this to work out. However, your bill will not be 198.83, it will be 208 and change." I cannot recall the exact number. I said, "Fine 208 is okay."

Their service was really bad! I tried to get my wi-fi hooked up & they kept mixing up my account! I never got to really enjoy my wifi but yet they kept sending me bills! I took my equipment back. Then on top of that my stepdaughter had phone & wifi through T-Mobile when she was faced with hard times! She was gonna be a little late with her payments! They don't give you much time to get caught up! Instead they will up & turn their Service up! My stepdaughter was charged with late fees & disconnect fees & reconnect fees! Their service is about Money & these customers I feel are being taken advantage of! I would NEVER EVER Recommend their Service to Anyone!!

I want to start by saying after 23 years of being a Tmobile customer I can say I have never felt as much HATE as I feel towards this company. I kept getting foreigners on the phone and NEVER got an American on the phone. All I kept getting the same crap for each script reader from overseas! The problem I have is strictly to FORCE me to buy a new phone from Tmobile. Phone was working fine, calls, text, etc. Then all of a sudden, the phone service goes out. No provider. I can only make calls and txt through wifi. Then a lady in tech supports pushes the button and I am back up and running. Three to four days later the same thing happens, this time I'm put through the wringer. They tell me to go to the store and get a new sim card and that will fix my issues.

At 3;18 I went on T-Mobile life app to upgrade my phone. Only had to pay the taxes of 106.80. They took the money off my card but no reference number or confirmation number. I went to the chat then they transferred to a live agent. He told me it was taken care of and would be shipping my phone by the 23rd. I received another attempt to get 144.91 so I contacted chat again only to find out at 8:17 that there is nothing they could could do and I would need to dispute the transaction with my card provider. That's what the supervisor Jennifer told me. After being a customer for 20 years, after I get my money back, I’m taking my business somewhere else. Representatives and management needs customer service training.

T-Mobile does not provide a flip phone or a phone for disabled people. There are no phones with big buttons. Androids do not work for people that are disabled. The flip phone is worse, then, the androids very unuser friendly. I hope T-Mobile changes before the baby boomers get older. Why don't you make phones for disabled people.

Hunter was my sales associate today, he took the time and helped me out! He went above and beyond to look at every aspect. I highly recommend this team member and the T-Mobile location at 2004 Summerhill Rd. Texarkana Texas!

I’ve Been a customer with T-Mobile since they were voice stream and power tell which is almost 20 years. I have purchased a Samsung Z flip 3 and a Z flip 5. They both only made it 14 months before the screen decided to pop up. Both times T-Mobile would not work with me to give me a break on this poorly designed phone that they sell for $1000 each. I’ve tried working with the T-Mobile people for three weeks now and they won’t help me at all with a new phone or pay my old phone off for me even though this is the second time in a row. I would not recommend this phone to my worst enemy. Also it looks like I’m gonna have to change companies which I hate to do but they will not help me at all even though I’m a loyal customer for 20 years. I believe they think they’re the only phone company that sells phones and service and they will see that people will change if they get treated wrong.

I have been with T Mobile for many years now. Recently a call was made from a phone on our plan out of the country. According to the plan we have unlimited talk and text. There is no distinction on the plan that there is different pricing for calls made out of the country. When I called to dispute this charge I was told it was valid and they could issue a small credit. We are still left paying for a large bill. No one was able to provide me with a clear description of where these charges are discussed. They mentioned that had we had a $15/month plan the call would have been covered. I offered to pay a $15 fee which would have covered a month (we only made one call), but was told that was not enough to cover the call. I am disappointed in the level of service received. We have been loyal customers for many years. Apparently holding on to some fine print that no one has yet been able to provide me is more important.

Charges outrageous fees when bill not paid. Cannot contact customer service. Will definitely not recommend. Every month bill climbs higher and higher. When I did talk to customer service no one could explain why my bill was so high. They just make promises they do not keep. Was told everything will be fixed after I pay and still not fix. Just money hungry they don't care the customer, just the money.

So far price is fairly competitive with Verizon. I switched to T-Mobile around a week ago, today I received a VM spoken so fast and garbled together that it really makes it difficult for a deaf person like myself to understand. I would like to see a specific avenue for those of us with this disability to have a line set up with T-mobile that offers more clear and concise information and without tons of difficulty in struggling to hear and comprehend what their CS rep is trying to say.

Have been a long time customer (10+ years). Over those years we've had a mixed bag; Phone service has always been good but internet was often an issue. Several times per year we had to contact customer service for help. Customer service was okay but we were finally told that we actually should use the lower bandwidth. A new wifi connection was created and it made a difference. Without rhyme or reason our wifi would switch back to the original connection creating an issue. Back and forth to customer service. In all not a horrible experience with T-Mobile. I would occasionally look at other plans but did not act. The last straw was finding out that president Musk will now benefit from T-Mobile users. Not this guy! I exited rather than knowingly give that individual a dime of my money. Sure, some will say that's political; but I'll argue that it's moral and ethical. Sell your corporate soul to people like that and pay the price. See ya T-Mobile!

Worst customer service call EVER!!! I called to just get some upgrade information (I have been with T-mobile 12 years). The So Called expert said I can not upgrade my phones (I asked to speak to a supervisor). The Supervisor was so clueless. She did not know who she was talking to. After 5 minutes I was so frustrated! They do not know their own programs and do not know how to read a computer screen but they do now how to keep repeating the same thing over and over again... Looking for a new phone service.

I have been a loyal T-Mobile customer for almost 7 years. Today, I was misinformed multiple times by multiple reps, teams and supervisors, mostly on recorded lines, which of course will only be used against you, not to support your claim. So basically, again, only one sided to protect the company from you, but not you from them. Based on the slew of misinformation I received, I have not only wasted my day, traded in my old unlocked phone, which I cannot get back even if I wanted to cancel the deal, because I accepted the terms, which again were not explained properly, but I now own a locked IPhone which cannot accept a second eSIM because it is locked.

$100 activation fee and they tell you you have to 14 days from purchase to return without any fees. Again liars as they charge you $100 restock fee. Do Not under any circumstances deal with T-Mobile, you will surely regret it.

T-Mobile did not honor the promotion offered when I set up service. My phone was supposed to be covered under their promotional offer. Instead, they are making me pay for half of it and since the added portion of the non-promoed phone did not appear until after the trial period was completed, there is nothing I can do about it.

Two months consecutively T-Mobile cashed my check and did NOT credit the payment to my BUSINESS cellular phone service. Upon being FORCED by T-Mobile to pay over the phone with a credit card to unfreeze my account, T-Mobile did acknowledge that the error was made in accounts receivable. This gave me two months of service PREPAID. However, I decided that after thirty years with the same phone with the same carrier, it was time to end our relationship as their coverage is spotty at best. We closed the account and all three business lines at our local T-Mobile store. Unfortunately, T-Mobile failed again when they only closed two of our three lines and continued sending us billings. We have spent two and a half months and dozens of phone calls to get this resolved.

They don’t actually want to help you. I’ve been a customer for 4 years and was 🤬 over by paying on a device I didn’t have. To make matters worse they didn’t properly make notes so I have to pay for it!

T-mobile is no doubt the worst service ever, every time it rains in my area the service goes out. Forget about customer service. They’ve outsourced their services to China or God knows where, you wait on the phone for an hour or so just to hear a bunch of noise in a crowed room of people who can barely speak or understand English it’s so. Ad that you hang up in frustration. My sister switched from her current provider to T-Mobile to save money and 24 hours later she unplugged her WiFi and is already taking the T-mobile wi-fi back. I will be I plugging and looking for a new provider as well.

I switched from Verizon to T-Mobile because it was supposed to be so great. So far since last night I’ve spent 5 hours trying to accomplish this new account opening. The first sales agent had to consult with his team every step of the way, so he obviously didn’t know what he was doing, which makes me wonder why he was even hired. Then he connected me to another department that was supposed to help me and we got disconnected and he never called me back. Then I spoke to someone else in the sales department who was supposed to send me links in an email that never arrived. Then I call back and I don’t get anyone in the sales department anymore and I asked why and they transferred me to the sales department and said they needed to know what I was calling about before they would answer my call. So basically to anyone out there do not do not do not use this horrific incompetent phone company.

I called T-Mobile to cancel service after they raised their rates to $75/month after promising some sort of freeze at $70. Yeah, sure, right. Anyway, about a month after my supposed cancellation over the phone with one of their support representatives, I noticed a $75 charge from T-Mobile on my checking account. So I had to make yet another call to their customer support line to again cancel my service. Why should I have to cancel my service two times when one should be enough?! Today I called them and managed to cancel service (I think, let’s hope right?) this time, but of course they refuse to refund the fraudulent, baseless $75 charge for the last billing cycle where they show absolutely zero activity on my account. What a crappy company and no wonder they earn a 1 star rating from the top two consumer agencies. Avoid T-Mobile if you’re wise.

I just got off chat with customer service and we were on live chat for literally 6 hours. Luis, Julian and Laura hung in there with me and never a hard sell, they were transparent and thorough. In the end, I did not go with T Mobile but I have to say I was impressed with their professionalism and honesty. Nice job!

So here I am, arguing with someone on the phone because he stated since my bill was automatic, he can't refund me the money even though he also stated that shouldn't be there.

I was totally ripped up as a senior citizen gave me expensive plan, expensive phone $460 never worked very well. I had buy another phone and they still wanted me pay off phone after year and half. New phone don't work either drops call, muffed. Their staff is poorly trained. They work from home also, tech support. They won't give me military discount, their promo is a joke

I canceled TMobile last year due to multiple discrepancies with billing and being given incorrect information regarding phone purchases,etc. After cancellation phone service I kept the sync for my car. I was given lots of refunds due to my bad experience with the phone service. An amount of $10 was being deducted a month from my debit card for sync. However, I noticed that sync was not consistent and I took it to the store and they "fixed" it. However, since the Hurricane Helene that took place here in Asheville, I noticed that sync had not been working. Jan 17th I called to cancel sync and the rep that I spoke to confirmed that I would get $90 and he asked for my routing number and my checking acct number. I was then told that I would receive the refund on 2/5.

I have been with Nextel/Sprint/T-Mobile for 19 years and I randomly have issues. To date I have had no major problems that I couldn't get corrected, which is why I have stayed through all the issues. Recently I upgraded my two kids' phones for Christmas and returned their old phones for a trade in credit. Both were mailed back to T-Mobile on the same day, within the time frame to be mailed back, and received at the dock per the UPS tracking website. For some reason only one was "Scanned" at the doc and that is the only one I am getting credit for.

Review of T-Mobile Customer Service. I recently had an experience with T-Mobile's customer service that left me extremely frustrated and disappointed. As a long-time customer, I expected a certain level of support, especially when seeking basic information about my account, but what I encountered was far from acceptable.

When purchased T Mobile promised that with their 55 Plus plan that prices where locked in for life. After many years with the service they have decided not to honor their original claims and have raised their rates even on the 55 Plus. Now seeing they are offering price locks on internet, I would caution others that they do not stand by their word!

When I upgraded my phone they scammed me into paying for price and not giving me the promotion. They gave me the runaround until the buyer's remorse period expired and now I’m stuck paying 2 phones worth $1200 each.

When my wife and I set up our lines with T-Mobile, they offered us a 3rd line for “free.” We never used that third line or attached a device to it. We switched to Verizon sometime later and they only cancelled and ported over the 2 lines we were using. We get hit with a bill out of nowhere for $150. They told us they were charging us for that dead line, despite it never being used during or after our cancellation, and after several phone calls refused to reverse the charges. Very slimy and I will never use their service again.

Their customer service was absolutely awful for me. Their phone number service was just useless. If you need to get something done you have to go to their Facebook or X. I will never use them again nor recommend them.

After pre-confirming T-Mobile service was available at our home on Sat. 2/1/25 I went to my local TM store to get service and started out with the fact that I did not want auto pay. About 10 mins into the transaction I was told they could not proceed due to my credit freeze. I went home and spent an hour & a half going through online AI nonhuman hell to finally remove 3 credit companies' freeze.

I’ve been a loyal customer of Sprint, now T-Mobile for 20 years. A few months ago I called in to port over my husband's number, only to find out now it never worked. Never got a call or notification that it failed and they refuse to refund me for their mistake. The customer service representative was even trying to blame me. I strongly do not recommend T-Mobile.

I switched and guess what, after the first month, I was paying the same I paid with Verizon. A total bait and switch. Month one is low, then they tag you with all the extra charge the second month and you save nothing. And, it is a pain to change services. Don’t waste your time. Negotiate with your current provider.

We cancelled our service for 3 lines in July 2024. T Mobile continued to charge us via automatic billing through January 2025. I tried repeatedly to get into my account to shut it down but because we had switched carriers I received an error message that said no account was associated with my phone number. I called repeatedly and was told that my account was cancelled and I had "ported" my numbers to a new carrier in July, yet I continued to be charged. I went into my bank and reported fraudulent billing and the charges were reversed. However, TMobile sent me to a debt collection agency and I had to call AGAIN in Jan. 2025 to have my lines cancelled AGAIN.

I am struggling with T-Mobile. I have been their customer for over 20 years now and I'm frustrated with the inability of their customer service personnel to fix my billing issues. They are friendly and want to help- but they have absolutely no power and seem to be given no agency. I have called multiple times over a period of 18 months and the agents I speak to promise they will call me back, promise that they will have a supervisor contact me, or even promise to fix the bill in the next cycle- so far none of these things have happened.

T-Mobile is THE WORST cell phone company I have EVER had! Besides the fact that you cannot log out of their app, if you call them 5 times with the same question, you will get 5 different answers! None of them anything like the others! So while you don't know why they are lying to you, you have to try to figure out what is really going on; but you can't, because there is no way to find out! Also, they have no chat feature on their site, which would help a great deal.

T-Mobile was one of the best providers back in times. Last 2 years with T-Mobile were disappointing, but I kept my account with a hope that they will hear us - customers and improve. Instead, it was going worse and worse. The customers service makes us wait on waiting lines for 40 or more minutes, once it was 1hour and 14min until I heard anyone on their side; not to mention the number of multiple transfers and hang ups on me... This tells me that the stuff is NOT qualified to do their jobs.

T-Mobile Review: Disappointed After 5 Years. I’ve been with T-Mobile for five years, and they’ve finally pushed me away. When I first signed up, I was quoted one price, but over time, that changed—even though nothing on my end did. The inconsistency and lack of transparency have been frustrating, and after years of loyalty, I expected better. If you’re considering T-Mobile, be aware that what they promise upfront may not be what you end up paying. I can no longer recommend them.

I recently switched from Verizon to T-Mobile. Said in the store was great, beyond that first contact, this experience has been a nightmare. I went back to the store for 2 hours to try and get my account fixed. Access to the benefits packages (Hulu, Apple TV, and Netflix) has not been available in my account (5 days and counting). Two calls to the main number, two trips to the store, and no access to these packages. T Mobile mistakenly put me on a business account, and I have to assume that the phone to phone transfer which deleted over 3000 Apple Music songs, was the primary reason. I had to get a $10.99 subscription to sync my music from other devices.

T-Mobile is a company of crooks. DO NOT do business with. I landed with them through their buy-out/merger with Sprint unfortunately. I stuck with them for a couple years before just having enough of their business practices - particularly billing. On Sept. 6th, 2024 I finalized my bill with T-Mobile and verified with them their would be no penalties, contracts, etc. that needed to be honored because it was my intent to move to Verizon that day. The T-Mobile Rep told me I was free to go and nothing was owed and sorry to see you go. During this conversation, I told him I had two phone numbers that would be ported, and two numbers released because we were getting new numbers to match the state we are now living in, and to please go ahead and cancel us. The rep said it would be effective as of midnight. Verizon took care of the number transport, and issued us two new numbers.

If I could leave 0 stars, I absolutely would. This has been the WORST customer service I've ever dealt with. I'm nearly three months into signing a contract for service, but I still have no service. After several phone calls and on my 5th customer service rep via email because all others just keep bailing, my business line is STILL not set up to work... Three months. It's taken three months to set up ONE business line, and it's still not working. Oh, and I'm still getting billed for it. Of course. Absolutely don't recommend this company at all.

It only allows 1-5 stars. Well I want to give a big fat 0. Last month 1/18/25 T-Mobile took over 500.00 out from my account (my bill is 100.00). I called. Was told it was for a product not returned from 2022. After a hour and a half of them looking into it T-Mobile admitted it was their mistake and refunded my money. Today 2/06/25 T-Mobile suspended my service because of an unpaid balance they said I owe for the same thing they said was their mistake. I have been on the phone with them for 45 minutes already. I have asked to speak with a manager and the CSR keeps saying she is looking for an available manager. I am beyond upset. I’m still on hold waiting to get this issue resolved but T-Mobile seem not to give a care about their customers anymore. I have two accounts with them one in my husbands name and the internet in my name, we have been customers for a well over four years and ready to go elsewhere.

I would stick with Verizon. The grass is not greener over here. They have horrible service and customer service tells me to jump on Wi-Fi to compensate because there are no towers near Lompoc California. They have horrible service. The worst I’ve ever had. The worst part is that the service gets worse when I am at home. I wish they told me from the beginning that there were no towers near our area.

Absolutely the worst cell company. I took them up on a "FREE" 2-week trial of their services. They claimed NO billing would occur if service was cancelled within the first 2 weeks. Their service did not work in my area. I canceled the service after 5 days. They billed me $78.00. I called 3 times and all three times they said they would honor the free trial period and issue a credit. They are still billing me every month and can't get rid of them even when the agents claim they have issued the credit. Complete fraud! Every phone call takes 30 minutes and results in no resolution. Stay away from T-Mobile.

I went on a trip outside the country and was informed of a 39.00 international fee and .25 cent per minute. I was charged other fees that weren't explain, now I have a 600.00 bill. I feel bamboozled and ripped off. I need someone to contact me from corporate instead of the call center, because I am not satisfied (as a customer) with the results provided. I am seriously thinking about ATT, Mint Mobile, or back to Cricket by this week.

Camillus NY store is absolutely the worst store I ever been to.... Employees are the worst. They lie and I believe there's a scam going on there...They need to be investigated..Their customer service is absolutely disgusting and nonexistent... And try to cancel service omg they don't want you to and they make you jump through hell... Stay away from them.. There are much better and cheaper places to go..