T-Mobile Reviews

Love great customer service I get from Nina **. She's always nice and friendly. Always smiling very helpful young lady. I just love going to the store because I know she will probably will be there in. She's the best at what she does. Thank you for always helping me and you should get a chance to review. I don't know about the five but that's all they got here. Thank you again.

If I could give negative stars, I would! Every month they change my plan, overcharge me and constantly get my service shut off, even though we pay our bills on time. I am currently living overseas in Germany and supposed to be part of the magenta plan (military) but at least twice a month they change it to the business plan which cost twice as much. They also charged me for overseas calls even though it’s just me, my husband and mother-in-law that have the plan and we use Facebook for all calls. I should not be getting charged between $400 and $600 a month for 3 phone lines. And I definitely should not have to call twice a month to be put back on the correct plan. It’s getting ridiculous and cannot wait to get back to the states to change my plan. By the way, both me, my husband and mother-in-law have our phones paid off completely.

I cancelled service months ago because they charge far more than what I can afford to pay. Then they took money from my bank account to pay for service that I no longer had. I have tried for months to get this money back. T mobile sends me statements acknowledging that I have a credit but have refused to pay the money. I have contacted them by phone and on their chat service and they refuse to pay the money because they can't access a closed account. I have filed a complaint with the FCC and with BBB. Nothing will help. Apparently, the ceo needs more money. Well, you stole from me to get more money. I hope your private jet doesn't run out of fuel.

I would give you a zero if I could. T-Mobile is a shady ssa company! They never tell truth. They go round and round in circles lying, no matter what day you call they got a different lie. Very, very dishonest practices!!

My phone has not worked in 30 days but they want me to pay them $60. Phone not working, I missed all my doctor's appointments, I think it's time for me to let T Mobile go. 30 days and you me to pay $60 for what my phone has not been working, told me they will call me back on the 10th but called today, he was so rude and they want me to pay for a phone that's not working. I am not going to let on one do me like that. Pay your money but your phone do not work

Signed up for a promotion, spent hours in the store. Changed carriers, plus they paid off my phone and gave me a new phone. Only for them to text me weeks after saying I not eligible for one of the promotions. They texted and didn't call. Been trying to fix it, now they say I'm past the 180 days??? Tried calling numerous times, but get transferred and put on hold for long periods of time. I work, 2 jobs...no time to waste trying to fix their error. If I knew I wasn't eligible I wouldn't have signed up.

Was a customer for many years, but when it comes to getting a phone upgrade or a new phone, they give no consideration to their loyal customers only new clients. If you get on the phone with customer service, they disconnect you don’t call you back promise to do things they don’t fulfill and you just have to keep calling. No one seems to know their job.

I would never have switched to T-Mobile if I knew the issues I was going to have. It has been a non-stop issue and now that I have cancer they're not willing to help me out with my bill or anything. They would rather cut my phone off instead of trying to set up a payment plan or give me a list of a payment. This service cuts in and out. You'll be on a phone call and the same exact place and all of a sudden your call gets dropped. This is the worst phone service I've ever had and I suggest nobody ever go to T-Mobile who's the worst company and they have the worst service ever.

My review is that TMobile offers you a early trade in and bonus. There is a catch which the rude customer service agent rudely explained. That is the phone must be paid of first before you get the incentive bonus. Nowhere on the website when trading the phone in does it say this. It leaves you the impression that you will get but no I am stuck paying on two phones I do not have. This really sucks.

Horrible company! I was with them for almost 9 yrs and once they bought Sprint it went to crap. They will tell you one thing then do another, treat you like you're nothing to them, and they won’t even try to correct any issues. I had horrible service the last yr only 2 bars everyday even at home. Customer service would never do anything but beat around the bush and blow smoke. Waste of time and money! Total rip off! Glad I’m done with them! I’ll never ever go back or recommend anyone switch to them!

I had their service for 6 years. Was pretty happy with it for the most part, paid off my phone with them. They sent me a signal booster for FREE because I got terrible signal where I lived and was going to cancel to go with a different carrier. Kept the service for three more years after that. Finally cancelled my service due to rising cost and finding VISIBLE that is much cheaper, better service and signal. Called customer service to pay my final bill, customer service agent told me the final cost and I paid what she stated in FULL, had bank statements and reference #.

I had a T-MOBILE account that was at a house in a different state which I sold and the realtor returned the router to the store and provided the receipt showing no balance due. The day after we were billed and the following month. We had it on autopay. We called in several times and went to the store and were told we would be refunded. After the 2nd charge to my card we were told it would take 30 days for it to be refunded. I waited just over 30 days and was not refunded so I called back in and T-MOBILE sent it to collections in which these people tell us we owe 3 times what the last bill was. The last charge we disputed it and got refunded by our credit card company. The bill was $55 a month and they say we owe $164.12. T-MOBILE has committed fraud and this company is trying to collect something that I am owed back.

This is the first time I’ve felt compelled to write a negative review, but my experience with T-Mobile and their partnership with Assurant has been beyond frustrating. While I’ve been a loyal T-Mobile customer for years, the way this situation was handled has left me incredibly disappointed. The problem started when I filed a claim through Assurant for my phone, which was freezing and dropping calls intermittently. I paid the claim fee and received a replacement phone—only to find that it had a faulty microphone and speaker. When I contacted Assurant to report the issue, they dismissed my concerns and redirected me to T-Mobile for a warranty exchange.

HORRIBLE, HORRIBLE, HORRIBLE when it comes to vacation mode. They give you nooooo break!!!! You have to pay full price for something you’re not even using. Every other phone company helps you out with a discount while you’re away. NOT COOL. Planning on switching because of this.

I had the absolute pleasure of speaking with Laila from T-Mobile today, and her professionalism, kindness, and expertise left a lasting impression. From the moment our conversation began, she made me feel valued and understood, addressing my concerns about switching my phone with clarity and patience. Unlike my experience at a retail store, where I was incorrectly told I was locked into my current device, Laila informed me that I was still within my grace period to exchange my phone. Her detailed explanation and willingness to assist reassured me that I made the right choice in switching to T-Mobile.

Definitely not the company that they claim to be. I have been with this company for over 20 years in good standing. I requested a upgrade for my wife and I and was told by the representative that a upgrade would require me to change our plan and this would be okay. So changed our plan to a more expensive one and still couldn't get the upgrade to the S24+. Another representative contacted me and said, "Sorry for the inconvenience but we can not do that." You're telling me that a multimillion dollar company can't waive $200 for an upgrade for a loyal customer of over 20 years. Customer service has gone right out the window. Spoke to Verizon and they will give us 2 S24 ultras for $0 dollars. Shame on you T-Mobile. You're going to run off all your customers.

Switched from Verizon to T-Mobile and was a TM customer for 9 or 10 months. Had to cancel based on being overcharged, horrible customer service (if you are lucky enough to get a human on the phone), data issues, lack of coverage and after paying the insurance premium the whole time was never able to get a replacement device delivered in a timely manner (they wanted me to over a week without a phone). I then cancelled my service and went back to Verizon. I paid the cancel fee which was very expensive and was actually charged twice for it. TM also sent me a replacement device after being separated from the carrier for over a month and charged me for the phone at full price.

I have had T-mobile since May 2024, they quoted a bill of 212.95, the first several months I was charged over $50/ month more. Now I have to call each month to get the bill corrected. It is never the same each month. And on top of that they said we would get a $200 credit for each line ported in. They have yet to honor that as well. We are a business account and are supposed to have a dedicated associate. The associate we had does not respond and hasn't since we switched over. Do not get T-mobile. They will not honor their quotes and you will be repeatedly overcharged.

I will never recommend T-Mobile. I have been a customer with Spint/T-Mobile fir over 20 years. The one moment I need to extend my due to to my pay day, they couldn't help for $55. I had to be hospitalized and money has been tight. I missed a payment. I called to extend my arrangement, but they wouldn't even help.

I am shocked and appalled it is legal in the US what they're doing... I've been with T-Mobile for over 10 years, always on auto pay.. No problems.. Few years ago they offered a FREE third line to be shared on my device with main number.. I accepted, but wasn't using it.. It was just there, I forgot about it... Fast forward to last August.. I decided to switch to ATT.. I call t-mobile, say I want to cancel my account and get port out pins.. Which they did, no problems.. Paid off the balance..account closed...or so I thought.. A month later I ditched AT&T and come back to T-mobile..this time they say why don't you open a business account, you'll get more benefits..ok, sure - same numbers as before..new account with T-mobile..

I've been a customer for 8 years and my return device was stolen out of my mailbox. I made a police report I sent that report to T-Mobile and their insurance provider Assurant. They told me it's not their problem and then charged my account the full cost of the phone... been paying insurance on my phone for 8 years and they don't care... I am beside myself at how they have treated me over something I had no control over. T-mobile offers no other options for insurance only Assurant and they treat their customers like this, unbelievable. And I have no idea how I'm gonna pay for this phone that was stolen like I have an extra 500 dollars lying around... 8 years I've paid these people, unbelievable.

I have a bad experience with T mobile. The person who works customer service online they are without experience or not competent. I not receive my mobile phone how I want and ordered. The girl who attended me by calling, she ordered different mobile phone. I feeling very bad after this experience.

I was a T-Mobile customer for over 12 years, but when I decided to switch to another provider, t-mobile overcharged me for a month of service and refused to refund citing "company policy". I also was denied a promo bonus, which I qualified for but because of leaving. They value and care for the long-term customers as long as they get their $$$, they do not look in perspective as now I will never sign up with them ever again, even if really need to, I'll go to a different provider. Their short-term gain will be their long-term loss. Fairwell to t-mobile!

I cannot stand T-Mobile in any in every way their customer service is nothing but liars. The company itself lies about their little promotions and see that you’re gonna give you this and this for signing up. You never get it. I wouldn’t even refer my worst enemy to T-Mobile. Their coverage sucks. Wi-Fi sucks. I’ve never disliked the company as much as I can’t stand T-Mobile.

My wife closed account and the company never send any notice bill invoice. Placing her into collections bad move for the company because I still have account from them so closed my account so company lost customer for life having me and her for 7 years. Bad move

When they make a mistake that is not in your favor it is almost impossible to talk with someone who can make things right. You keep leaving messages and keep getting promises, but it never gets resolved. Be very careful if you sign up with them after reading this. You will spend enormous amounts of time and experience tremendous frustration trying to get what you agreed. Do not say you were not warned.

I have been a T-Mobile customer for 20+ years. Early on, they were really a customer focused company offering value to customers. The last 5 years, with the new CEO the greed has taken over. First they forced everybody from using credit cards to debit cards, pocketing substantial money directly to their profits. Second, they started cancelling plan and practically coming up with the same plans at higher prices, gauging people. They also started fishy sales tactics. They sold me a watch and told me the cost would be $10/month. However, without my consent they added a line to my watch and started charging me $20. When I quit, they charged me the full amount of the watch even though the watch did not work. I would say there are better deals out there at a fraction of the cost such as Mint, Visible. Try those.

I’ve been a customer over 20 years. My number is **. For the last couple months they called me constantly about a promotion where they said my dad who is on my plan could trade in his phone for a new version and all we had to pay was the tax. They said particularly that part of the reason was T-Mobile wanted people to have upgrades in order to stay on when they switch fully to 5G. I told them it would be near Christmas before I could afford the $80 for taxes. Today I went to the store and they told me there was no such promotion. They called me dozens of times. I’ve been on hold for hours, to request they never ever bother me again about bogus promotions.

The worse customer service ever. 2 days of calls to add international pass for my wife line & nothing. Only lies. The services active & finally they canceled the line while transferring from a plan to the other as excuses & only lies. Not recommended at all.

Misleading Promotion Offer for AirPods 4. Bought an iPhone 16 Pro and haven't received them. Be careful as the way they advertise these AirPods for free is misleading and also not functional. Tried several times to add them in the cart as they instructed in their banners but the discounted amount of $130 was never applied. I was seeing an installment plan instead.

It is truly unbelievable how long it takes to get anything done with Tmobile. They require you to speak to a person for every single thing you need to do. They are helpful, and kind, but SO slow. I signed up for 2 business internet lines, 2 phone lines with trading in old devices. I have spent 7+ hours over the last 3 days with various sales and customer service people just to get the new lines set up, the phone numbers ported over, old devices traded in, and internet set up.

For over 2 months I have been trying to cancel my husband's line since he passed. It took them over a month to do, charged me $10 to speak to a person and not their automated (terrible) self service and I requested a new service for 1 phone and they failed to implement it. Looking for a new carrier.

Had T-Mobile pre-paid for years. This Summer, it took 4 hours to TRY to pay my bill, the they were insistent on the $5 processing fee, even though they refused to take 2 different cards & said the only payment they could take was their store bought payment card. Which I would have had to leave work to get. I explained multiple times that their internet payment was not working, I couldn't get the auto payment to accept payment. The CSR's were understanding l, the manager absolutely refused to work with me in anything. After that experience I canceled my phone line with T-Mobile.

I want to share my exceptional experience with Andale from T-Mobile, confirmation number **. She went above and beyond to resolve an IT issue on my phone that had been frustrating me for a while. Andale's deep knowledge of phone and internet services was truly impressive. She was not only incredibly skilled but also patient and kind throughout the entire process, making me feel like my issue genuinely mattered to her.

I switched to T-Mobile home internet because I was promised a promotional deal. $40 a month unlimited comes straight outta my account. Checking my bank statement and they took out $62. They told me I don't qualify for the promo deal but the T-Mobile store says I do. Hmmm. I will be switching to another company as they refuse to fix the problem. Supervisor said, "Sorry we can't help you."

I only give 1 star as that is the lowest available. Want a 4 hour hassle after 2months of service? T-Mobile is your answer! They are the WORST. 28 years and I have never dealt w a company that is so broken. These folks are HORRIBLE!! IF you have time to waste and stress levels far below the national average then these are the people you want, they can make your experiences horrible. RUN RUN far and fast from T-Mobile they do not care!!!!

We had a great experience at the Elgin location on Randell road. The young lady was very helpful. She was very knowledgeable, listened to everything we wanted, and took care of us professionally and courteously. It was refreshing nice, after having a bad experience at another location. The young lady name was Mercedes.

Horrible company and Horrible service. I changed carriers and asked them what I had to pay to leave. They told just had to pay my last month of usage. I did that then a month later get a notice for nonpayment from a collection agency. Not only is their service terrible. They are liars and con artists, don't do business with T-Mobile. You will regret it.

Deception to get you to join. I was told they would rebate my payoff to internet provider but I would have to wait 4 billing cycles. I waited and now they say I’m too late. There’s a class action suit for deception at this time I’ll be joining.

Made an online payment through their portal for our account since we are a business. We set the account up for a schedule payment to occur on the 16th of December 2024 with our banking information. They suspended our service saying they never got our payment, even though I have an e-mail from T-Mobile saying everything is scheduled for the 16th of December 2024 and we are in good standing. Now they are singing a different tune. With a past due amount of twice the bill. This after being with Nextel, Sprint and T-mobile for 20 years. It is time to cut the line and go somewhere else.

After 20 years of being a T-Mobile customer, I felt I wasn’t getting what I needed any longer. I called them up to cut the service so I can change carriers, and told him I wanted to make sure that the account was in good standing so I wanted to pay everything up-to-date. I paid any remaining money is owed for the phones, and my last bill. I specifically asked if everything was good and everything was paid, in which they confirmed it was. A few months later, I get a notice from a collection of agency that I owed money. I disputed., and T-Mobile said that I in fact owed them money. My credit report was pristine.. There was not one blemish on my report. T-Mobile said I owe them money, and I now have a derogatory mark on my credit report. Is the only derogatory mark that I have for the last 15 years. Do not trust them, especially if you are going to leave them for another company.

Stopped by a T mobile store to inquire as to what promotions they were offering. I walked out with a deal that I couldn't say no to and they even put it in writing only to find out a few hours later after talking to the corporate office of T Mobile that they didn't give me the deal that I signed up for and that I was a victim of a Bait & Switch tactic. They told me that I can go back to their store to return the equipment. When I did so they wanted to charge me a huge restocking fee. Over $100.00. I refused and told them I am keeping their equipment until I hear from someone high up in the company. So far no one has ever called me back in spite of attempting multiple times to reach out to a supervisor to resolve this matter and I still am holding their equipment. I will never do business with T Mobile again.

I’ve been on the phone with T-mobile over 2 hours!! They have the worst service in America!! Dropped calls / No incoming or outgoing calls for over 3 months and they thought I was going to pay the full phone bill!! The customer service representative name Irish concluded with a result of a zero balance for this month.

i wish you could give them negative stars, to start their customer service is horrible, I’ve only been with T-Mobile for 2 months and they’ve tacked on extra fees and the price completely changed from the first month. The representative on the phone told us the bill would start after the phones are activated which would be the 16th. They’ve charged my card from the 2 to the 5 to the 8th to the 14th, and when called in to express the issue and get some understanding they’re explaining it doesn’t work like that, that the bill is due on the 8th. They offered a bill date change which would take effect in two billing cycles.. This is actually worst than other service providers.

I became a New T-Mobile customer in December of 2023. I got reeled into getting the 5G Home Cell internet service on a trial basis. I got COVID and was unable to bring the unit back in until after the trial period ended, on January 23, 2024. I brought it back because it sucked worse than my DSL. I live in a rural area. T-Mobile did not give a crap & said I would be charged a prorate for the time I had it. Fine, I just didn't want the service and so I asked the T-Mobile rep to cancel it. I also called T-Mobile right after, to let them know to cancel it. T-Mobile's website was problematic. Many times, I was kicked off the website or the website was non-responsive and I was unable to see my account online and so I gave up. I trusted that T-Mobile would charge me for just the cell phone service I signed up for.

There was a issue that came aboard due to a customer representative reloading a payment into 1 account. After so many representative and supervisors to repeat self to about the situation no one had the common sense to look up or address if there was a solution. Almost giving up and not wanting to hear nor speak to another representative decide to give it another try. Well let's say it paid off, got to speak to a gentleman that needs to be recognized in Tmobile. His name is Kenneth, badge or ID # **, has all the patience in the world, knows how to deal with customer's issues, goes out of his way to see if there was a mistake or misunderstanding, does his homework as he should. Even with my frustration he stood his grounds and did his part to do what was needed to resolve the issue.

Horrible, will not honor our upgrades that we had when we started our service. I do not recommend and I will be leaving them for another carrier. I called to upgrade my daughter's phone then they told me that our contract has changed and we are no longer allowed to upgrade unless we upgrade our plan to the 200 a month plan. We were told we can upgrade every year no problem and we would not be charged as long as we trade our phones in.

Been with T-moble for about 15 years. I don’t know what has happened to this company. It used to be like five star, customer service fantastic, we’re gonna take care of your type company. Now they’re completely the opposite. I can’t even get a phone ported to a new company. They’re stopping me from doing that with one of my phone lines. It’s so irritating. Three days now I’ve asked for a pin so I can port or transfer a phone number to a different company to a competitor. Still can’t get It. And they’re being rude as heck terrible. I wonder if the FCC regulates anymore. I don’t think so but if so, believe me, I’m next. There’s a letter to the FCC about this. This is wrong stopping me from switching to another company.

I will try to keep it short; they get one star since I can't give them negative 10. THE WORST COMPANY EVER!!!! Ended up with some insane $330 bill over and over, tried canceling insurance and everything I could but it stayed the same, magically. Got really sick and tired of them and decided to switch the company. Once I did, I called and canceled my plan with T-Mobile. What a relief, I thought. 3 months later, I just found out they are still charging my account. After hours on the phone with customer service, they just said that they don't have any memos of me calling back in September. If you don't trust me, try it...but you will regret it, everyone does...Good reviews here are probably bought...

So my terrible T-mobile story begins in 2006 as I was preparing to leave on a 1 year deployment. I called. Had my service suspended. They didn’t suspend my service and when I got back they hit me with a bill for a full year of use which I didn’t use! Went around and around with them. Finally left. Switched to Sprint! That bill is still in collections! If there was a way for me to sue them I would. Well I was with sprint for 15yrs then good old T-mobile bought them out! For a two years I was with them they constantly harassed me about payment so I switched again. T-Mobile are crooks and there should be a class action suit that puts them out of business altogether! YOUR TERRIBLE T-MOBILE!

Bought a phone from their store, it didn't work, had to pay 20 dollars to replace it, this happened three more times with phones that didn't work in the span of two weeks, finally I stopped paying and have a Nokia that crashes constantly. They sell refurbished phones as new and often they don't even attempt to fix the issue. I now have a phone that cost me 200 and plus 60 and doesn't work well at all. Never shop at T-mobile.

I'm so upset, they had on a tablet that I never applied for on top of my 2 watches and 3 devices. They upped my internet bill and said they would bring it back down and call me back and never did. Along with making my bill higher and higher every month. I’m so not satisfied and wish I hadn’t of chose TMobile

T Mobile send me a review email to complete and promised a free gift after the completion of the review. Once I completed the review try to claim the gift, they send an error message. That was so deceiving. All they needed was just to get a positive review. My entire family will switch to another provider.

Anybody getting T-Mobile services make sure you look at your bill monthly.. They like to add fees and hope that nobody notices them.. They did it to me for 2 yrs and I didn't know.. And when I would call they would hang up on me.

Was a T-Mobile customer for over seven years. I was contacted by a T-Mobile sales representative to upgrade our phones and lower our overall monthly cost. After receiving the phones and our first bill, it was more than double what we had been told. After almost 3 months of calling and stating my case, I found no resolution except that I was overbilled by close to $500. I had no choice, but to cancel everything, return the new phones and switch carriers. Customer service was horrible, every time I call they spent close to two hours on the phone. I do not recommend using T-Mobile for your cell phone service.

Let me tell you my experience with T-Mobile. I was with this company for 16 years. Paid my phone bill every month and it kept going up and up and up. I bought a tablet through them and someone stole the tablet and I reported it to them. Do you know that T-Mobile actually charged me for that tablet for 5 years and when I finally got to the point where I wanted to switch carriers they refunded me 3 months out of the seven years they charge me for that tablet. Because somebody didn't do their job and report it on T-Mobile's end. I switched to ** and paid T-Mobile off. 3 days ago my phone would not work and I couldn't figure out what was wrong. Come to find out T-Mobile put a block on my phone in which they had no business doing. I didn't owe them any money.

8 months ago we were checking on new cellphone service. We walked into the T-Mobile store in Urbana Ohio and was told if we switched our service that day we would get $400 for each line transferred. Well 6 months later a call to the store led to nothing. A chat on the T mobile site where we were promised the card information would be emailed in three business days (and yes I have screenshots of that chat). So now 8 months later We still don’t have the cards. We are now on the phone with them and are being told that they will not honor the promotion that was offered to us. They offered to pay our next bill. Thank you for that but you still are liars and do not back up what you promote.

Very unsatisfied as a new customer. I literally was on the phone with T-Mobile for an hour today. I switched to T-Mobile little over month ago because the “promotion” told me I would get 3 FREE iPhone 16 by transferring over to them with valid trade in. I went over my monthly expected bill and they confirmed more than once my bill will be $165/month. This was $60 cheaper than what I paid at Xfinity so I switched. They also said I would get $50 visa per line for my Apple Watches.

When signing up we were told, and reassured, it was annual upgrade. When it came time for it suddenly "sorry your plan doesn't qualify". Don't believe what they tell you, corporate won't honor it. Basically their response was, oh well too bad.

I was told a watch was free and have been charged over $20 per month, have paid almost $500 in random fees. We don’t use the watch. T-Mobile will not allow me to return the device and continues to charge me and ask as though they are doing me a favor. The representative told me it was my fault.

I am very upset. I called to make an arrangement with agent Hayden on 12/09/24. He told me AFTER REVIEWING MY ACCOUNT that I would be fine as long as I pay $75 on Friday. Then T-Mobile suspended my service on 12/10/24. No one in that company would me get this straight. Now I will lose my job because they do not stand by their word. I will be going to another company. I cannot stay with a company that has so little thought of their customers.

I just got a call from a debt collector on a owing money on a T-Mobile acct I closed months ago. I got zero notification each month and bill just kept piling up. I called in today because I thought, this has to be a scam. Turns out it was but it was a T-MOBILE SCAM…. They even confirmed they never sent out a notification… and didn’t even try to waive the fee. Disgusting.

The WORST service that I’m absolutely dumbfounded. Called to get a receipt for a temporary eSIM. A receipt. 1 hour goes by and they still can’t resolve the issue, I ask to speak to the supervisor who turns out to be the absolute worst person for the job imaginable. The person’s name was AJ. After explaining my situation to him and that I’ve been on the call with them for an hour, AJ had zero apologies but instead began to argue with me over their incompetence 😂. Said that their security is just SO good that they can’t access my account by any means. When I said that this experience was disappointing, he has the nerve to argue and say “no it is not” after which I hung up. So AJ if you’re reading this, hope you get fired and work some place FAR from customers.

T-Mobile is a rip off. Their plans for current customers are awful. I am done with T-Mobile after 5 years of being a customer. I would prefer any other carrier that cares for their existing customers.

If I could give them zero I would. Their team and managers are liars, they added 3 extra lines to my network which I didn't ask for, I already had 5 lines. I was told numerous lies by their online call center staff, along with the fact you have to get over the broken English which also doesn't help. I had been with them for 7 years and never had a late bill, they lied to me just to get the cell upgrade and then stung me with the bill, I went to Verizon and still T-Mobile charged me for the lines I didn't ask for. DO NOT USE THEM. THERE'S BETTER DEALS OUT THERE. The staff will do and say anything to get you and once they have you are just $. Nothing more. Verizon will most times match the deals and give more too.

Was a customer for 13 years, they screwed me over with their last bill after confirming my account was closed and then charged me for another month. They did not alert me and just sent the bill to collections. No one should be business with a terrible company like this.

Over the last year or so T-mobile service in Denver has become near non existent. I can barely make calls and if I am able to make one they drop almost immediately. My texts don’t go through and I never have internet unless I’m connected to WiFi. It doesn’t matter where I am in Denver or Colorado. I’ve been unable to contact family during emergencies and unable to carry out payments with my phone when there isn’t WiFi. I can’t imagine worse coverage. I just paid off my phone so that I could unlock it and switch. I cannot recommend enough that you do not switch to T-mobile under any circumstances.

My complaint with T-Mobile is the fact that they bamboozled me during the sale of my devices and now they are hiding behind the protection of a sign contract. When I purchased my phone, I did so because I dropped my old phone, and the screen shattered. Needless to say, but I needed a phone urgently. While the salesperson was approving me for a new phone I browsed around the store and saw that there was a promo on the iWatch that came out before the new one with the heart monitoring and crash detection. She ran my eligibility for the payment plan and there was no mention at that time about needing any extra line to connect the device.

They told me phones were free and no contract. But only free if keep for 24 months. And the only important thing was porting the current phone numbers but when that didn't work correctly I took unopened ones back and I had to pay $100 for restocking fees. You are better with someone else. But I feel I came out better in long run even with $100 loss because if you can't trust them how can you enjoy them. I even tipped associate $20 as a tip.

I wish I could leave “0”! 3 ** staff and only I, as a customer. Went there to transfer data to my new warranty exchange phone and they couldn’t do it. I was asked to go to an Apple Store to fix the error. But I bought the iPhone from them. They refused to call their tech support and asked me to do it myself. When I got frustrated the manager rudely asked me to leave their store saying, ”it’s a privilege for me to get their services.” The way they all were looking at me as if I was “nothing.” I called and made an official complaint. I don’t think they like ** so much!!! The guy who personally assisted me had big round ears piercing, long beard, ** guy with black long hair for identity. I’ve been with this cell company since 2001 and I told them that and they didn’t care! What a slap!!!

Went to T-Mobile to get a new phone. Just like a car dealers. Are there forever. Was told I could get a new phone under impression it was free with trade in. My phone was in perfect shape. All their paperwork is online and tiny. I am blind in one eye. Was tired after being there 2 hours and signed to only get $65 for my old phone. Would not have done this. Our phone bill went from 110 to 200 for 2 phones. This is how T-Mobile wears down and deceives 20 year customers and seniors.

My aunt recently passed away and I tried to change the debit card on the account to keep the internet for a short time. They told me that I couldn't change the card on the file without adding a new phone line for her (she's dead) after I had given them the card number - I said no and to cancel then. They proceeded to charge that debit card over $500 over three months before I noticed - dealing with the funeral and everything else. Now they are claiming she didn't pay and they have sent it to collections. They want another 117 but I'd like the $500 they stole from the account back. I'd give them negative stars if possible.

If I could leave no stars I would. This company has been the worst! When trying to end services or return equipment they continue to charge. I had a tower for 6 months that didn't work and they continued to charge. I also paid them from my credit card and they said they had no record of the payments as well as paying a direct withdraw of 300 and the next day a second which the never refunded. This company will talk you in circles until you pay and then still not end your services. I was even at the store which they were very nice but fought with the online people. I HATE this company and do not recommend .. I have never had issues with spectrum and thought I would try them after a business promo but recommend everyone to stay with ATT or Spectrum.

I had T-Mobile for over 10 years and I decided to switch last April because the coverage was getting bad. After I switched I called T-Mobile customer service to unlock the phones and cancel my service. Yesterday my wife noticed they have been charging us for months and when I called to get a refund they said that I never cancelled. They have the record of me calling to unlock my phones and cancel those but they kept 1 line and charged me over $165 a month and will not refund my money. They stated that I never requested to cancel a line that I never had. When you sign up the sleazy salesman sign you up for extra lines for their promotions and do not tell you about it. My line had 9 lines and I only have 3 phones and a iPad. Run from this crappy company.

This company charged me over $450 for a free phone and tablet they took back but charged me for then the bill was 5 days late and they sent it to collections. They said you would only pay $65 a month for both but that was incorrect. You get one answer from their customer service team and another from the store. My biggest complaint is I only got A chip for $450 and a collection call what great service!!!! I wish I would have just stayed with Metro. Be sure to find out cost prior to signing up with this company. Thanks

Been customers of theirs for over six years. I always went to the Bethpage store on Broadway. Their staff is always changing every 2 to 3 months which is the weirdest thing. This past January 2024 I purchased new phones my upgrades and I handed my old phones in and there was a promotion. Not only promotion was never applied to my account. My phones went missing. Since basically February when my bill doubled, I have been trying to get in touch with T-Mobile not only at the corporate end of it but also at the store we are in December and everybody’s giving me the runaround and I have overpaid over $3000.

People in the office said T-mobile was great and I should switch. So I called and found that my current phone was compatible (according to them). Spent a long time on the phone to finally get a sim card sent. When I got the sim card a few days later...called back...again spending way too much time on the phone, and they finally helped me install it....seemed to have no issues. Said my number would be ported in 4 to 24 hours. and the next day I got a text (after about 10 hours) saying my number was ported and to restart my phone. I did...and did not have service...This was the day before Thanksgiving. Now I'm in a full panic...I called T-mobile back...got a tech and he could not figure out the issues...He was actually reading threads on the internet to find a solution...He finally said I would need to go to a store.

I was given one promotion by the associates in the store, but different promotion on the contract, then contacted T-Mobile customer service and promised the correct promotion would apply and monthly payment would be adjusted to $150. But none was carried out. Had to spend hours upon hours with numerous agents again and again, finally the decision is I got misinformed, the company has no responsibility whatsoever. I have all the documents from T-Mobile associates, but now they said they were misinformation. And during hours conversation with the agent, my connection got dropped so many times that I had to login in again and again. I have asked their VP and CEO contact information, but none was given. So don’t trust anything, any associates from T mobile, misinformation is all they got by now.

I have been with TMobile since 2019. I never thought the cell coverage was great but it was decent enough for the price. At the time of $75/month for 1 line Magenta plan. Flash forward to July 2024. I wanted to upgrade from a Samsung Galaxy 10. I asked about the phone plan for people over 55 years old because it would drop my basic plan to $50/month. I was told I could get a Samsung Galaxy 24 ultra for $299, the retail was originally $999. I could also add a Samsung tablet for free for just adding another line for $10/mo. So I was told my bill would be $50/month for the over 55 yr old plan. Plus $10/ month for the tablet. Plus $20/month for the phone upgrade till paid off. Plus applicable sales tax. OK so I gave them $170 upfront in store and then was billed $269 the 1st month bill.

I was with team on board for about 20 years. I decided to change and go with another company. I made sure that I paid everything that I needed to pay so I can close my account. Then I find out that T-Mobile charge me $300 for a booster that I requested it in 2005. I went back-and-forth with them. Never received the item. I don't have anything. Then they told me to give them 24 hours and they will refund my money. Have not yet received my money. Called them, and they told me that it was decline. I needed to return the item so I can get my money back. This is what they do after being a loyal customer for 20 years.

Their customer service sucks bad. Waiting times up to 1 hour. Disorganized. THEIR PLANS ARE NO GOOD. MILITARY IS OK. CUSTOMER SERVICE REALLY BAD. DROPPED CALLS. A LOT OF THEM..I got confusing information. They're not flexible. Rates are not flexible. Its takes forever get customer service.

T-Mobile home internet is the worst service we have ever had. Constantly buffering and disconnects even when only 1 device is connected. The signal strength shows excellent, but it is far from that. I have to constantly unplug the unit so it can reset. That works for a day and then the same issues. Total junk.

I have been continually lied to by T-Mobile representatives. Recently, I switched from the Magenta Max plan to the Go5g plan so that I could take advantage of the trade- in features on the Go5g plan. I paid a one time fee of $120.39 and I was told that my bill for 2 phone lines and internet would stay at $120 a month. That was a lie! This morning, when I opened my T-Mobile App, I noticed that my new bill is 173.35. This is not the only time I have been lied to by T-Mobile. What can I do about this?

The data service is complete trash. My service is constantly switching between 4G, 5G UC or just 5G. And in all honesty, I don't see the hype around this "5G" because whenever I'm binging 5G absolutely nothing will load or work. For the price, it's not worth the constant frustration.

About 2 months ago I called T-mobile to ask if I qualify for the $24 deal they have on the S24 ultra, they told me, "It's for new line only, but we are going to make an exception as you've been with us for 13 year with a condition to make payments directly from bank account." I took the deal. After 2 billing cycles, the addition to my bill was $57! So I called back and explained. They listened to the recordings but their solution was ridiculous. "One time $30 off the bill" and "a promise that the person that gave me the deal will be punished!!??" Not acceptable. Very disappointed.

11 years of service with T-Mobile. Over the last few years, made a few attempts at lowering my bill to be told by representatives that there was nothing they could do. When I started the process to switch companies, suddenly I'm reached out by 4 different supervisors to see what they can do to retain me, what a joke. Then once my number was ported over, they took away the option to view my bill online and the only option to pay it is through a half an hour phone call or go to a physical store. Insanely high prices, terribly trained staff, and petty ** policies. T-Mobile doesn't have reliable enough coverage or good enough prices to put with all that, too. My new bill through Visible is less than half the price with more features and so far better coverage.

Do not use T-Mobile! Please stay away. They raised their prices earlier this year and did not honor their “we will not raise your prices or we will pay your final bill” promotion. They are now a part of a class action lawsuit. After I cancelled my account they continued to bill me for 3 months and I called all three of those months to cancel the account. They are now not only refusing to pay my final bill but also refusing to refund the 3 months I was billed post cancellation. The customer service is not helpful and will make you run in circles claiming they cancelled the account and are funding you but it never happens.

I have been with T-Mobile for a long time, at least 10 years. 2 weeks ago called to ask if any promotions available to upgrade my phones on the SAME EXISTING LINES, was told "because you have been with us so long we have special offer, New iPhone 16 Pro for no charge on 2 lines". Was very happy and signed on for the upgrade. Confirmed 3 times that no new line will be added and same monthly charges will be billed.

I switched from Verizon, big mistake. Worst service ever. I never have service at my home or surrounding areas and they told me I was in a strong 5G area, so much for their claims. Stay away from T-Mobile.

Incompetent workers, customer service, high prices, worst company I'm switching after 12 years with them. Always new young kids that don't know what they talk about. Online Service customer is the worst. Spending minimum 2 hours just to end up stopping the chatting because they can't fix your issues or want to charge you more for anything you ask for like statements, etc... $5/page.

I have been trying to port a number to a T-Mobile account for 20 days. After numerous calls to T-Mobile's "Number Transfer Ctr TIER 3 - PORT ESCALATION" department, the issue is STILL NOT RESOLVED. Calls are answered in the Philippines by INCOMPETENT ROBOTS. While the representatives are police and friendly, they are complete INEPT. Representatives ask the same questions multiple times, on every call and still cannot have a number ported. I would not recommend T-Mobile if it was the last company left on this planet. STAY AWAY. Total waste of time, energy and money.

I already had 4 lines and opened two new lines with T-mobile on an add one line get one free offer with free phones. After 6 months of going back and forth and spending dozens of hours trying to fix it, the free line promotion still has not been added to my account. I had to medically retire after Covid and am on an extremely tight budget. This error caused me to fall behind in payments and have my lines temporarily suspended twice because I couldn’t catch up.

I had been with T mobile for over 16 years, I recently cancel service in September 28, 2024 but have always been on automatic payment. On October 8 they charged my card, which I figured was the last month, not a problem but then they charged my cards 2 more times. Completely unacceptable. I tried contacting customer service with cancelling service and was told I had to go into the store for a pass code which I did.

I was with T-mobile for 13 years. Didn't want to leave. Had 6 lines active with them. The plan was so old they no longer were offering good deals for phones and it was time to upgrade phones. I would have cost me significantly more to get a plan with the good phone deals. I checked online, in the store, even in the big box store they are in. Nada. So I switched through Costco. Paying about the same as before but now with all brand new phones. Two of the phones were activated on the first day of a new billing cycle - and I called and spoke with T-mobile reps about this and if we would be charged and they assured me that they would not be. Well we just got a $27 bill for a single day of service.

I have been with company for a few years paying with AutoPay. I needed to split the payment this month and T-Mobile advised me there would be no extra charges incurred. WELL received a text stating my normal bill cycle would be more than what I have been paying monthly. After numerous texting back and forth T-mobile removed the extra charges and my bill is back to normal. Just make sure you get the information you need before deciding

Run away from them before they grab your credit card. What they say and what they do is light years apart and they will charge you for services you never receive and then refuse to refund you stolen funds.

Maurine in the tech department went above and beyond. We were on the phone for hours and he took me step by step trying to connect my TV. He called Samsung and brought him into the conversation to help. Someone should hire this man because he is a star.

We left Verizon more than 4 moths ago on a promotion to get lower bills with T-Mobile. We were told to pay off the phone we had with Verizon which we did. Drove hours to prove we paid off Verizon and 4 months later getting the total runaround trying to be reimbursed. We feel totally scammed. Have spent hours on the phone. They always have a new task to try to get reimbursed. Weeks more wait to see if it worked. DO NOT FALL FOR THIS SCAM!!!

First of all, me and my daughter went to the Carolina Mall in concord and did a deal with them that my iPhone would be free with her iPhone. I didn’t know the real deal today by speaking with a customer service person named Julia **. She explained everything to like a pro. I thought she was the CEO. That’s how good she was. She straightened everything out after I spoke to 4 customer service agents and a Supervisor over a 2 month period. Supervisor was absolutely no help, pitiful! Thank God I spoke to Julia. She explained everything to a tee to me which no one did.

I recently went to buy a cell phone and when I was in the store, the lady who helped me told me that I could qualify to have my old cell phone traded in but she should check if they would accept it, so she took her time and told me that it was in good condition and that they had approved me to take it on account by reducing $300 from the total price. Almost a month later the bill arrived with the first payment showing that they had only discounted about $27 from the old cell phone. I don't know why they trick people like that. If they had told me that they would only discount the $27, I would have kept my old cell phone and paid the full cost of the new one, instead they made more money. We have been T-Mobile customers for about 19 years and we are very disappointed with what happened. We will definitely be switching providers.

Don’t miss payment or you’ll be screwed. Worst case scenario as an unemployed person looking for work. Couldn’t speak to anyone about my plan or service, and there was no outreach about alternative plans. My bill is not what they told me it would be unfortunately.

a typical corporation that streams to earn more by screwing users so where is the problem to contact the service center.

Three times I encountered this TMoble Rep from Westfield Topanga Mall, Los Angeles, Ca and the experience was just rude and traumatic. The first experience was a roughly a year ago. I came in the shop and he was standing by the door. I inquired about upgrading my phone and he was impolite and sounded not interested to help me, he simply said, "ok choose your phone in the displays" and did not even offer to open my account. I dismissed the experience and went out of the shop discourage about pursuing my intention to upgrade. I never forget his face.

The worst company I’ve ever dealt with. They talked me into trading my good phones for new ones telling me that they wouldn’t charge me as long as I keep their service. A total lie. I get a five dollar monthly credit. I pay 28 dollars for each phone. When I complained about it to three different reps, they all said it was wrong and they would help. Nope, company stuck me anyway. Run away as fast as you can!

Tmobile are professional thieves that's all I can say. And when you call the representatives tries to talk to you like you don't know what's going on. Their explanations makes no sense. Paying hundreds of dollars each month for one line makes no sense. They keep taking your money and when you call them out they find a way to add something else on your bill. It's a nightmare with these people.

T-Mobile are thieves. I was paying $100 a month for years all of a sudden my phone bill went up to $400. I tried to contact somebody to talk to them about it and when they turned off my phone because I couldn’t pay I couldn’t talk to anybody. They only talk to you if you pay them. You can’t even call them to set up a payment arrangement And they block your T-Mobile account online so you can set up your payment arrangement online either. If you’re late on payment. I just never got an answer to why my phone bill went up $300 overnight and they don’t care to even tell me .I go into the store and they can’t do nothing. They have to call T-Mobile to get any answers and to do anything! The stores are useless unless you’re buying a phone of course.

If I can give zero stars I would. 2 months in and I feel like I was strung along so I can be out of my cancellations period. Looking into my options now to switch to another company. Was told one thing and it is the opposite of what I was told. If you are talking any representative make sure you record.

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It took me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.

Somehow got signed up for a more expensive plan. Data clearly was congested in my area as it either didn’t work or loaded dial up speeds. Tech and service all blamed it on my phone. Literally felt like I paid for some back alley scam. Just want my money back.

Customer service is so very terrible. Over an hour every time I have to call. They will never let you talk to a manager. They will lie to you over and over and over again. I wasted countless hours of my time getting absolutely nowhere. Beware of their scams. They will promise you one thing then do another once they have you locked in. I feel like I'm dealing with a communist country and everything is out of my control. I feel helpless in trying to get the money they conned me out of. I'm having to file complaints with BBB and FCC. It's been a long 7 months dealing with them. I wish I never got involved with T-mobile. Do not recommend using them to anyone at all.

Absolutely the worst customer service I have experienced in my life. Ordered and paid for a month's worth of hotspot mobile data and was never able to use any of it. Called in 4-5 times and keep getting routed to the Philippines and keep getting denied when wanting to speak with supervisor. Never got my service and never got my refund. I even went to the store in person and they can’t do anything about it. Terrible service overall, please do not buy from them as this will help keep them in business. Companies like these do not deserve to be in business and to sell to customers. They are basically stealing from customers.

We switched over to T-Mobile under a 2017 promotion that was NETFLIX on them for life and PRICE-LOCK for life. Well apparently for LIFE was only to 2024. Bottom line is T-Mobile LIES to its customers, so do yourself a favor and look elsewhere.

Good service by everyone one I have dealt with. I have one problem. I never know where it will say I am logging in from. I live in Virginia. It never logs me in Virginia. Maryland, New Jersey or Pennsylvania is where it says I am. This causes issues with Facebook and other sites. That said it is the best phone service and almost best internet I have ever had. I don't often tell anyone to use a service but all my family and friends are. T-Mobile no.

I moved my family plan (4 lines) from Verizon to T-Mobile. I will say T-Mobile’s coverage thus far is much better than Verizon’s. The process to move the lines from Verizon to T-Mobile was a NIGHTMARE. We were given misinformation multiple times. It got so bad we had to report them to the FCC. Even that didn’t correct our billing issue which one could easily call “bait and switch”. After spending hours on the phone and getting a different answer every time I called, the issue was resolved. T-mobile begrudgingly credited my overly inflated bill, acting like it was my fault they were overcharging me. Buyer beware. This company is an absolute nightmare to deal with after they have you locked into a plan.

The same old story that they are working on improved signal is a lie. It's just a way to shift the blame from poor infrastructure to make the consumer feel that maybe it's just the area they live in. It's not. It's just a crappy company making huge profits with poor service.

T-Mobile seems to be a great deal on TV, but in true life the coverage is really terrible. I had T-Mobile a long time ago and switch because of the weak coverage, I switch to AT&T and all my problems were solved..We needed new phones and T-Mobile had a great deal with the iPhone, so I switch back, and it was the biggest mistake next to CenturyLink I have made. Go somewhere else..

As a handicapped Veteran I had trouble. My phone shut off from manufacturer's leaving me no way to even get my information to another phone. Went there (very hard for me). Was helped. They closed my account. Took phone so I figured okay. Purchased another phone from different mobile store 2 months ago. Now they continued to bill me because they said there was no pin. Charged me late charge. Also made me travel, use my wheel chair just to show my ID and close it. Cost me a ride to and from and 149 dollars. I tried everything on the phone and still made me pay and travel. Never in my 82 years on this planet was I treated so ugly. Don't use this company. I was auto pay. This is just the way it happened after being with them years.

Went to three different branches to get my phone unlocked after a upgrade locked me out... They got rid of all their tech support and was told I had to get it fixed by an outside tech repair company.. Called to get estimate. Starts at $50... I'm switching because they feel the savings from helping their customers is more important..I have 4 phones and one tablet through them. Do not use T-Moblle...

T-Mobile is Overcharging their customers by charging $18 per phone for insurance when it should be $20 per plan for all phones. And their rates are extremely high. Please compare with other carriers to save you money!!! I have been a loyal customer for over 15 years and when they found out that I was trying to switch to a cheaper carrier, they locked all of my phones where we cannot switch our phone numbers!!!! The worse company ever! I am furious!!!!

We signed up with Tmobile for agreement of 2 new phones, 2 new lines for $118.33 unlimited everything and $30 for home WiFi. Total $148.33 a month. They sent us a bill for $211. That is not our agreement. Screen shot the chat. Thank God 'cause we have proof. But they refuse to honor what this Aileen offered us.

Service is fine. I've been a customer for years, but am now looking elsewhere. Customer service is the worst. Stores run scams by offering you "free" stuff, but then it's all on your bill and you can't get it off or return the items. Buyer beware!

Called for the 5th time to complain about home internet. I was told I could upgrade, all I have to do is drive to the nearest store and get a new gateway. I drove the 15 miles only to discover my account was not eligible for the upgrade. Stuck with poor internet and confusion, lies and more lies.

T-Mobile is absolutely AWFUL and they will do zero to help you, other than read from their script and assure you that it is a cell tower issue every time. Doesn't matter where you are. Their c/s reps and technical support reps will try to give you every excuse under the sun. It's your phone's fault, issue w cell tower, interference from neighbors??.. Going back to Cricket. Never had a problem w them in 10 years. I only switched because I was going to try their Internet and figured I would bundle. Internet was the biggest joke of all time. I've never had more than 1 or 2 bars on a steady basis, and I gave it 3 years. Take my word for it. TMobile 150% sucks, really hard, 8 days a week.

No, I don't know what to say, well, they have deceived me. The insurance is terribly bad, but the worst thing is the people who deceive so they can make a profit from the sale. I could add more things, but it's not worth it. They are thieves.

I just received the WORST service I have ever experienced! I went to the store in Glendale off of 83rd ave & union hills to get a new phone. I paid for the new i-phone in full and then Irene started to transfer my data. She couldn't transfer my contacts & then said, "You can enter your contacts manually," to which I stated, what good is the phone without my contacts? Then she told me I could take the phone to a data transfer company and pay more $ to have them transfer my contacts. This is after I sat there for an hour with her! I stated that is not a solution, in which she said, "I'm trying to give you options." Then I reminded her that I just paid $1100 for a phone that is worthless. I don't want the phone then.

I've been with T-Mobile for over 15 years and have experienced a steady and accelerating decline in the customer experience. Actual cell phone service is acceptable but now account access and ability to pay for service require more steps, codes and processes than IDMe with the IRS—that ultimately force you to pay more. Due to T-Mobile's frequent, yet problematic site "upgrades", my correct password didn't work and, without warning, I was locked out of my account and unable to pay as a guest. The only option was to call customer service, who stated they require an additional fee to process the payment.

It is the most fraudulent, deceitful and fake telephone company that exists, horrible service, they promise you something and it is all a lie, the promotions are a fraud, a lie, the leaders of this company should be ashamed, terrible, horrible, they only want people to take their service and then they deceive them by promising something that they will never fulfill.

I opened an account at 5019 5 Ave Brooklyn NY11220, 4 days later someone went to a T-Mobile store in 1 Providence PL, STE 5280, Providence RI 02903 and added another device under my name, T-Mobile gave them a device without an ID and charged me an extra $300.00 and will not refund the money for their negligence, several people I know are doing a lot worst than me, T-MOBILE Need to be investigated. The device was sold by ** Sales rep** in Providence RI With my Identity. This company or their employees are committing fraudulent transactions.

LONG time customer and the phone quality is now horrible...2 in a row that have had MAJOR flaws (return the phone and pay restocking fee for THEIR garbage parts) but the worst part? The service that used to be tops is now out to take your money and run. SO DISAPPOINTED. You will spend an INSANE amount of time on the phone (on hold over and over and getting cut off frequently and they NEVER even call you back. They DO HAVE MY NUMBER TO APOLOGIZE FOR HANGING UP ON ME IF THEY HAD WANTED TO!) PLUS inperson (out of desperation and were no help whatsoever after the sales were made). This wasn't one incident on one day. We have had quite a few lines and phones over the years with them. Sad. I used to always depend on their service but can't anymore. I would have uploaded images but I'm in the process of returning all my phones.

I have been with T-Mobile for almost two years using the same device. A Blackview 8800pro. My phone worked perfectly the entire time I was with T-Mobile until three weeks ago. I have gone into their stores, I have spoken to 5 different tech support staff a customer support staff and a supervisor. I have spoken to Christina, Isaiah, Burt, David, and Avery in Tech support, I have spoke to Malik in Customer support, and Brandon his supervisor.

When you need clear answers they are of no help and leave you on your own. Will never be a customer again. I was a long time customer of T-Mobile, almost 15 years. In September of 2024, a promotion was presented to me, I accepted as it was a great deal. After the fact,T-Mobile told me I was not eligible for the promotion and canceled the order on their side after the new phone had shipped and I was charged. I took my business elsewhere and have no regrets! Should have done it years ago. Settling up with T-Mobile for the refund owed to me and the charges due about when my account ended etc. have been much more than a headache. Going on 2 months of dealing with these people (over the phone, in-person and online).

Their customer service is crap. Tried transferring from ATT with my iPhone 15 pro max. Which has a eSIM. They ported my number to a SIM card and I lost all service to my phone. Can’t make calls txt etc. There’s no way they can fix it unless I go into the store. Which is over 100 miles away. Worst decision I ever made was switching. Horrible experience.

Here is our T-Mobile frustrating scenario: We switched carriers from Verizon to T-Mobile on 6/15/24 at the Maricopa, AZ store. We spoke with Luis who was the sales rep and he advised us that T-Mobile would pay off the balance of our existing phones with Verizon. We trusted we got the correct information, gave them our old phones and purchased new Samsung phones. One week later we get a call from T-Mobile stating that we did not qualify for the trade in for our Verizon phones as Verizon was exempt from this promotion. Therefore, we no longer had access to our old phones and now owed $684 to Verizon to pay off our contract to them.

Horrible service in the last 10 years, and to transfer to other phone companies is difficult. I can't even pay my bill over the phone, and that means that I'm out of service for a few hours. Sometimes, it's emergency situation.

Scammers. I got their home internet back in August. I didn’t like it and returned everything next day and cancelled my account. But they charge me every month like I still use them service. But I don’t. I called them multiple times. I’m going to hire a lawyer. No different way.

T Mobile had been charging us an extra charge for over 5 years, until we did our due diligence & found out it was a faulty charge not part of our contract. We call & requested this extra charge back but they declined & said they could only cancel moving forward but would still have the charge the currently month. They agreed charge was a fault of theirs too, crazy, terrible customer experience & a robbery honestly.

T-Mobile charged me for an internet box I returned. I didn't notice it for 15 months. They refused me a refund because they said it was my fault. They stole $750 from my bank account and then blamed me.

I have so bad experience with T-Mobile, no coverage for WiFi internet and phone services, I even try couple times to fix the issue, they told me they will not be able to assist me, so I’m paying bill for no reason.

We were with T-Mobile for almost 8 years and they are complete scammers! DO NOT EVER BUY THEIR PRODUCTS. THEY ARE SCAMMERS, go somewhere else if you are looking for phone service. We got the family plan and all they did was take money beyond the amount we were supposed to pay. They are thieves. When you buy things from them, they make it seem nice and tell you buy one phone and get one free, but in reality you have to pay for both. An example: they charged me more even after I fully paid for my phone. If you are a current customer, try to leave immediately!

I have had nothing but issues with T-Mobile billing. I had a set plan and changed it to add a line along with internet. Each month they have an excuse why it's changed. I mean from $161 to over $300. Each month it is a different excuse then they give me a set amount and next month it is that. Then next month the bill is outrageous again. We have the military plan because it is supposed to be less expensive than the senior plan. Seems like I can't win. I will absolutely be dropping T-Mobile as soon as the phones are paid off. I don't have time or the funds to deal with this each month. I am very disappointed. We had T-Mobile for a number of years and we're very happy with it but for some reason, we have had nothing but issues. Not at all satisfied!

T-Mobile service has been beyond horrible! Constant call drops or “Call Failed.” The bills are ridiculously expensive for less than mediocre service. I pay over $300/mo. for 4 lines not including the late fees and scam fees! I have been charged 37.00/mo for a line that NEVER existed for over three years! I asked them to correct it over a year ago and they failed to do so.

Horrible idea for businesses. They will upsell you on promotional lines to reduce your monthly bill but then not close the lines out and continue to charge you for them when you move carriers because their reception is terrible. Avoid, avoid, avoid.

I like to share something for all to see and know I been thrown away like trash, lied to all because no one told me about the promotion internet that we have 30 days to submit online to collect 200 dollar rebate gift card. I first texted T-Mobile customer service. Trisha, Trisha, she told me she was so sorry that no one told me and that she would expedite my request to get my $200 gift card. She lied to me nothing much done. The third person I talked to just 2 days. Also, the very same thing to me. Oh I won't lie to you. I won't lie to you and sure enough. She lied to me right to my face. The supervisor gets on there. On the fall with me and says, "We cannot do that. We cannot send you that $200 gift card. Because you're past the 30 days limit." So instead of helping me, it took back the internet. Now, who is wrong here? I'm the one that was lied to. I was the 1 that wasn't informed about to 30 days. and here I've been a customer 9 years almost And this is how I'm treated like trash

Today I changed mobile service providers for the first time in my life. I had Sprint until T-Mobile bought Sprint and things have gone downhill from there. The reception has been poorer because the network is a different network and is poorer. It's a grotesque practice of phone companies and cable and internet companies to provide zero customer retention. Pricing until you complain or threaten to leave at which point they drag out the conversation for as long as possible. Having seen that coming, I didn't call to cancel until I had set up service with the new provider.

I went on T Mobile to try and see about creating an account with them and switching my numbers. I never got my SIM cards. I called and told them that I was gonna cancel since I never received them and was not going to proceed with them. Then they tell my okay but I cannot cancel anymore because an account with four newly created numbers was opened under my name and I had to call and cancel through the phone. So I was told it was canceled and fine. Next thing I know they bill me 135$ for the account that I never proceeded with. They tell me they canceled the account and that I was going to be refunded.

Okay so from the very start I had nothing but issues with this company. They gave me the wrong phones to begin with. I was in a halfway house so I couldn't return them on time so I never got the phones I wanted. Now even now two years into my plan almost I try to upgrade my phone and they still want to down payment cuz they say it's free if you have the plan that I have and trade in a phone which my phone tell eligible yet they still want to $250 deposit. It makes no sense so it's free but give me $250. They say, "It's to ensure you'll pay your bill" but I've never had my phone shut off in 2 years so how do they need money to make sure I pay?

I am on my daughter's plan. Up until recently, I've had no complaints. A couple weeks prior to traveling to Japan, I attempted to open my Google wallet to facilitate purchases there. My bank refused to OK the wallet, based on "previous fraudulent activity" on the phone. Both Google and T-Mobile stated there was no such activity. It was concluded that the equipment (cell phone) was at fault. This took about 12-25 hours to get to this point. As I was leaving in a few days they expedited the new phone to the local store. It arrived late afternoon Oct 9.

Here is a good one. I lost my phone this week. I went to the T Mobile store. Young man behind the counter on his phone looked up. I told him what happened and I could not access the T Mobile website etc. He said, "You might want to go to Best Buy and let the Geek Squad help you out??" So I sit here today with three lines from T-Mobile and no one seems to want to help. Stay away.

Would give 0 stars if I could - I tried for at least 6 months to resolve an issue with my phone not receiving calls. They finally sent me a new phone under the warranty. I sent them the old phone. Great. Fine. Then a month and a half later I get a bill for the old phone saying I did not send it back. I have spoken to NUMEROUS customer service reps that tell me it's been figured out. They see it was scanned at UPS when I mailed it - now they tell me they received the box with no phone so I have to pay for it. $1100 for a broken phone that I paid for - I even told them to just take the new phone back - nope they won't do that. It was either stolen by a UPS employee or Tmobile employee. How can they not just track the phone??? Every time I spoke with a tmobile agent for WEEKS I was told it's fine - until today - it's so sorry, so sad, too bad. I had to call back to get tracking information so I can file a claim with UPS.

Horrible customer service. I was a 20 year customer and the past couple of years the customer service has taken a nose dive. After T-Mobile customer service kept messing with my account because autopay failed to work and I was locked out of my account without a PIN and thereafter customer service would not help me since I had no PIN.

Canceled home internet service. They billed me for the next month and sent me bills with a credit balance. When I called customer service to ask them to send me a check for the overpayment they wouldn’t do it without a PIN number. I couldn’t log into my account and reset my pin because They deleted my acct when I canceled. Catch 22. I feel they do this on purpose to keep your money.

I have the service for three years. It sucks! I live in an apartment building built in 1996. To speak on the phone without shouting and shoving the microphone in my mouth, I have to go outside even in 40 below weather. The hotspot I added is useless unless I go outside and sit in my truck. The service reps are liars, been told, "We will point the satellite right at your house and even better we will send you a free signal booster." All a load of crap. Looking for a phone company that can get a signal into the apartment, they can get a signal in the Pentagon, but not this old apartment building.

I have been a T-Mobile customer for about 7 years. My wife and I a year and a half ago went to our local T-Mobile store to upgrade our phones, we had a pretty basic plan, but it had all unlimited all for 5 lines. She and I were just going to get new phone for ourselves though. Point is the clerk convinced us to drop our plan and go with one that gave us an annual upgrade at no cost, so we did. They changed our plan which was more expensive, our bill went up $85.00/ month. Fast forward to this past Sunday, my stepdaughter’s birthday. We went to cash in on the free upgrade only to be told we don’t have an annual upgrade plan even though we’re told that’s what we were getting and our bill went up $85/month.

Over the 10 years that I was a customer with T-Mobile. I have had them change my account change my billing so that went higher without my consent on multiple occasions. At times, it was necessary to contact a Better Business Bureau in order to resolve the issues. Recently they walked out all of my voice messages, including some from my dead mother, which they refuse to return until I set up a security account with them. The last security account I gave them was hacked and now all my personal information is all over the dark web. We’re on my phone. I get nothing but spam illegal operations, trying to get my private information or get me to sign up for things that I would never do after their lack of concern over this information I left and went to AT&T. So far, they have been a very good.

I was trying to get 2 iphones, either 14 or 15. I couldn't 'cause I answered some questions wrong and have to wait 30 days then my husband applied and got approved. Still couldn't get the phones. Down payment was 500. Way high so we want other way to Verizon and got the 2 iphones 15. Down payment was 174. Who can beat that? Not even T-Mobile so good thing Verizon helped us. Better deal, etc.

I have had T Mobile for three years. Never had a issue until 10/28/2024. Called customer service with a billing question and all I received was arguments. Before you think I am late on my bill I am on autopay so that's not it. Rep could not help me so I asked to speak to supervisor. All supervisor wanted to do was defend rep which I was not upset with or unhappy with at the moment. Talking with supervisor all she did was tell me she didn't lie to me. I never said she did so red flag. Then kept repeating herself to defend rep. At end of conversation I was left with no resolution. All of this over a device they didn't even service any longer and I called in to report not working. Was never told they didn't service them any longer. Then charge me 149.00 for so I am out 149.00 for something they no longer service and wasn't working just to keep my service on but not for long. I am out of contract with them.

T-Mobile gave a faulty phone. It died as I was going on vacation so after 4 hours on the phone they sent my new phone to our vacation address. It couldn't be set up so a day away from my family to spend 5 hours on the road to go to their store. Who, by the way, would not take the return phone because T mobile sent me a "return label". We took it direct to UPS and got a tracking number. It, per T-Mobile arrived at their warehouse but they can't locate it so they are charging me $1194 since it is lost plus another $250 to pay off the new phone.

I have been a TMOBILE customer now for about 2 years. I was originally brought over from Sprint in their buyout. So I went through Hurricane Helene. NC was crushed by this storm. Yet when I asked them if they could credit me for the 18 days I didn’t have service I was told 3 times that they couldn’t help me. I just have to pay it and suck it up buttercup! I will be changing service just as soon as I can! How horrible to do a customer that way!

T-Mobile is a ripoff. They just sent me a bill for $214 for equipment that I returned and they suspended my service last month two days after I paid my bill. They have been overcharging me for the past six months. Do not trust them. Do not fall for the gimmicks or scams. They are a rip off. They charge you whatever they want and they get away with it and if you don’t pay it they will turn your service off. I’m dropping them for Xfinity. I’ve been with them for three years and I’m done. Their service is crap. It goes out all the time and they still charge me a bill and won’t take nothing off the bill for my service not working for two weeks.

I was a customer from 2007 until today 10/25/24 when I was over charged for my prepaid account, in the past they had made good on mistakes but after today I see why they have been losing customer and so many negative reviews. They can go broke for all I care, AT&T or Verizon are a better carrier no doubt.

Perhaps the worst experience I've ever had with a company. Flawless customer for three plus years, Auto-Pay, one of the few people left who actually pay their bill. Ordered new phones, attempted delivery could not find my house (?!) so they immediately send back to TMobile's warehouse? Call Tmobile, apparently I have to wait for the package to arrive (3-5 days) and then an additional 7-10 days to get a refund in order to re-order phones. Called into TMobile and they could do nothing for me, offered nothing. Did not give two rips about my situation and offered no solutions. I am not worried about the money, I can pay for the phones outright. I am, however, completely blown away at the service (Or lack thereof) that I received to rectify a seemingly simple situation.

Would give 0 stars if it were an option, Tmobile has overpriced plans. I would recommend basically any other cell service company if you care about what is in your bank account. If you do have Tmobile currently, better watch the amount closely because it can and will change on you with no notice beyond just being present on your billing statement. If you're canceling your bill, you better ask if there are any additional charges because if there is, they will not inform you beyond a letter in the mail like we in the 1960s and they don't have your email address.

DO NOT USE T-MOBILE. They recently stole my trade in device and are not honoring the promotional value. Ordered a new iPhone 16 pro online and sent in the trade-in via mail. Received an email and text message stating the trade-in was processed and the promotion was honored, and less than 12 hours later, received a text stating the promotion was ended because of eligibility. Called into what can only be described as F- customer service and was told the phone sent in wasn't the phone I claimed it to be. However, it was the phone I claimed it to be and a customer service rep verified that it was. I was told it would be escalated and resolved within 24 hours and I would receive a call back. However, never received a call back.

Insurance is $9 a month. When I wanted to have my phone fixed for minor problem: the deductible was $45. The phone itself only cost $250. Do the math and find another company. I'm going with Boost Mobile which has the same network and I think unlimited is $25.

I don't trust their promotion offers, they lied to you, I was offered their promotions to add another line in my service for free and get a half price for the phone if I buy a phone but now they charge for the phone line that they added. Bad experience and looking for a new provider.

Would give a 0 if it was an option! T-Mobile is terrible, the service is ok, but if you cancel them, they end up charging you an extra month even if you only use 1 day of service and increase the rate by 5 dollars. Highway robbery, I've had decade of cell phone service through many companies and have never heard of such theft.

By far, absolutely the worst phone provider ever switching from AT&T over to T-Mobile almost 2 1/2 years ago. Trouble with incoming calls, outgoing calls, calls, dropping no service constantly make up an excuse and then try to blame it on the actual phone itself when all along it is T-Mobile, they don’t care about you as a customer. All they care about is being paid for the service.

I Had Sprint and was very Happy, 23 Years, then T Mobile took over. My Bill kept going up so I switched to another Carrier. T Mobile had Money in my Account in the Amount of $37.43. I thought they would mail me a check for that amount. Nope. They kept sending me a negative Balance and deducted $3.00 each month. After 3 Months it was down to $24.76. They said they would reverse the amount into my Bank Account. 15 days later, NO Credit. Then they said they mailed a gift Card and I have to wait 10 Business days. I see it as they stole my Money. Good Luck with this crooked company.

I have had the absolute worst experience with T-Mobile. Due to their negligence and lack of competent customer service, they wrongfully sent my account to collections! Despite making all payments on time and having no prior issues, they somehow managed to mismanage my account information, leading to unnecessary and undeserved damage to my credit score.

You all are thieves! I was told TWICE by a representative that my daughter’s phone was going to be free. All I had to do is pay a one time fee and then the monthly service. I was THRILLED so I decided to treat myself to an Apple Watch as well. I went ahead and signed the contract, got the phone, gave it to my daughter for her birthday and when I looked at my account I realized I was on a monthly financing plan for over $600 for the phone. I called and spoke to a rep who said he would escalate it and a supervisor would call me back within 5-7 days. I hadn’t heard from anyone so I called them to see what was going on. Apparently it was never escalated and the new rep was telling me I was still within the 20 days to return the phone and cancel but there was no promotion that I qualified for that would give me a free phone.

Complete nightmare switched phone providers was talked into upgrading my phone. The I 16 doesn’t work. My phone number didn’t transfer over. I’m sending messages or responding to a message and I’m being told that another number is coming up that’s not my number. Ongoing issues for five days straight trying to get things straightened out. Keep referring me to IT. Also told me I could not have my phone that I traded in back which worked fine and I didn’t have any issues at all with it . Had three different sales people working with me in the store said I signed an agreement with a representative/sales person that I didn’t even work with however, they produced a document with my name on it read all the fine print know what you’re signing and get copies. iPhone 16 has not been a good phone purchase for me.

Because I am a perfect T-Mobile customer for many years, I was offered an upgrade. The promotion was to receive 2 new Samsung phones for $200, all I had to do click on agree bottom in an email. Now they are charging me $800 because they said I agreed. I am still trying to fight this real Consumer Fraud.

I wish I had never made the switch from Metro to T-Mobile because not only do you get a lot of solicitations, but you lose out on perks such as free Amazon Prime. Plus the tablet or the hot spot does not work out of state. You can't even delete the visual voicemails either.

Beware of trying T-Mobile. They offer a free trial period to see if their service works in your area. If it works, I pity you with their piss poor customer service. If it doesn't work, then you're told you won't be billed but it takes 30 days to cancel your account and they can't send you a return shipping label until your account is cancelled. The catch is that's the trial period and they take their money off the auto draft account you have to give to set up the account. It's now been almost 3 months to get $162 back BUT they only give you $120 due to cancellation fees. YOU SUCK T-Mobile!!!

Not only is their network terrible they also have terrible customer service. I spoke to multiple people in the span of a week because nobody apparently could help me. I spoke to the supervisor who was not helpful. I feel like if I been with a company for years, it would be nice if I could be helped. I will be switching. DO NOT USE T-MOBILE!!!!

My parents have been with T-Mobile for 23 years and in August they received a bill for over 400.00 dollars. On the statement it show an international call to India for 111 minutes. And was charged 382.00 dollars. My mom speaks Spanish barely English and knows NO ONE out of the country. My father went to T-Mobile and was told they would credit their account. Then last month they received a bill and the charge was back on. I called T-Mobile for them and spoke to customer service and she said they will put an investigation and I should receive a call back last Thursday between 6-7 pm. Never received a call back. My parents called me today because they received a e-mail saying they had to pay the charge.

I was a Sprint customer from 2011 until TMobile merged with Sprint in 2021. I stayed with Tmobile for a year before transferring services. During the merge TMobile had us upgrade to their phones and in the process I lost phone numbers. I tried to get them back, I was told by a lady last year she could get the phone number back for me if I gave her specific times and dates I texted the number multiple times. So I hung up with her to get that information and called right back. I got someone else and they told me they are unable to help yet I was told not even 1 hour before that they could help. This company sucks for you request a paper bill to be mailed out every month and yet they never did once they merged with Sprint. At least with Sprint I would've been able to find the phone numbers I lost.

Do not try to order anything from Tmobile online. I attempted to purchase an iPhone on a lease. They approved it before I submitted my purchase. Then when I paid the money they just took my money and redirected me back to a page that said it wasn't accepted after they already took my money and when I called they tried to say they couldn't do anything about it without a order number which I don't have a order number. I just have the transaction of them taking money from my account. Customer service was not helpful and tried to make it seem like it was my fault that they took my money. If I don't get my money back I will be going into the store to raise hell because I don't play about money. Just be aware go into the store if you are trying to purchase anything from them.

I have been a customer of T-Mobile for several years. In good standing. While waiting for repair of my flip 6, I requested my old flip 4 be unlocked so I could use it on the Thai network. I was given company line it would take 3 to 5 business days. I explained again I was in Thailand with no phone service and really needed t-mobiles help. The supervisor was unwilling to commit to help me, stating she could not guarantee a sooner commitment.

I just spent 2 hours on the phone getting shipped around from department to department answering the same questions with approximately 10-15 representatives. After an hour and a half they hung up on me, after that I actually started to get mad. I was understanding up until then. To get anything done you HAVE to go to a store. I just wanted to return a home internet router that didn’t support the service area they told me it would. Absolute joke. I would never recommend anything they offer to even my worst enemy.

Tmobile keeps adding insurance to phone lines in our plan without authorization. I've called repeatedly to tell them the charges are unauthorized and they keep charging it anyway. They tell me they stopped the charges but yet they keep charging it. This has been going on for years. This company is fraudulent.

Your company sucks. 1. You have 3 branches illegally, 2. You don't even apparently have most the cheaper phones at the store, so scammy cause they can't even be ordered so why are they on display. I was told lies about some of the phones and to wait and still got nothing for 2 weeks seeing if I could get one of the phone which apparently doesn't exist even though it's on display, and it has set me back so much I need my phone for business and you're wasting my time, I just got me new phone on Amazon and it was cheaper so I'm not buying from your store anymore.

Forced to buy out equipment to change carriers because their service doesn’t work where my family I moved. We had phones more than half way paid down. Their service is the worst by far. Tons of drop outs, and no service at all with more dead spots than I’ve ever experience. Don’t recommend…

They keep changing the plan rate without any notice! I purchased the Business Unlimited for $144 for 3 lines per month. Come to find out that they were charging me $30 extra for over 2 years $176 per month instead of $144. When I call to talk to them about it they offered me a different plan but did not refund me the extra $30 per month they charged me over past 2 years! Their service representative located in different Country and were hard to understand and very little knowledge and authority to work with customers.

I was sent the email back in July 2024, indicating that they have not received my device back. so I called T-Mobile and told him that I sent the device back. They said they received it. It could be on the dock. Didn’t hear anything else for a while. Then I received another call again. I email indicating they have not received a device. No worries we’re gonna take care of it. today is now October 18 I’ll look at my bill. There’s a bill for $1500 of course T-Mobile states again they have not received this phone so I produce receipts before I produce receipts. They wanted me to pay the balance or make some type of payment arrangements call back representative to make a payment payment receive, T-mobile is the worst. I didn’t even want to give them a one star.

I dropped my phone and it broke, so I haven't been using my service and logged into my T-Mobile account to look at a phone. I am on auto-pay with T-Mobile and get charged monthly. I assumed T-Mobile was charging me correctly. I notice my Magenta 55+ plan was costing $100 for one line, even though the web shows one line should be $65. I called in to ask why my rate seems high compared to current rates. Well, I had 2 lines and ported one out. I cancelled that number with T-Mobile, but they said my expectations are "too high" and the consumer bears the responsibility. I was supposed to tell them to change my rate. They will not credit my account.

Can't post without giving them 1 star. I'd give them none. I moved and forgot about my account. Had 100 in credit that is my money from over paying and yet they closed my account, archived it and when I called or went into the store 5 people later I pretty much feel like I was told to ** off and they won't do anything to send me my money. Won't ever use this company again. The supervisor even took forever to pick up and she even as her role she doesn't have any access to things either. Suggest using other networks. Worse than dealing with the IRS.

In July 2024, thought I was getting big savings by switching from Verizon Straighttalk but was I fooled!! T-Mobile flyer states 45% savings using code “Savings55” with FREE IPHONE. You end up paying finance charges on Series 9 iPhone for 2 years!! After 1month of terrible service (dropping calls, not getting calls) with new phone, my local t mobile store updated my phone and that was fixed. But MY BILL was almost doubled from what I was quoted of $57/month. Then BILL WENT to $84.70 and this month it was $90.43….

They charge very high rob you everyday. I charge you every month different. They tell you something and when bill come it's double..Bad, bad, bad company. I never recommend this company..They gave me stress every time

I was a loyal T Mobile customer for years but finally the bills got too high so I switched to a cheaper carrier. I moved over all the lines but was unable to close the account because an aggressive sales person had added a line in some convoluted deal to sell me a phone. We never used the line. No device was attached to the line. However, the device had apparently not been paid off. I called T mobile saying that I wanted to pay off the device so I could close my account. I paid it in full.

2800.00 in new equipment that they would not activate because I didn't have an account number or PIN to give them. I was never given such!!!! 19 calls and no activation and they REFUSED to give me a return shipping address. Never again will I trust T-Mobile!

I have had terrible experience with T-Mobile technical support! My phone stopped working and I was transferred to technical support only to get the runaround. After being on my friends phone trying to get help, the man on the other end of the call, put his receiver down while I could hear others in the office laughing and joking around! I was on the call for 1 3/4 hours before I finally gave up and ended the call!!

The worst phone company ever, never lower the rates. Instead they raise the rate and the customer service?? The worst customer service from hell. After 4 yrs trying to lower my bill and instead they raise it! 4 yrs and nothing. Instead I got the rates increased! So many other companies out there better, faster and more affordable!!

Constant issues. I made many attempts to get issues resolved. My parents have the same issues. Other people I know have the same issues as well. Can't call or receive calls frequently. Between my phone and tablet I pay $85.00/month for this. Highway robbery. They dazzle people with their their advertising but don't deliver.

Stay away. They are absolutely horrible. They convinced me us to leave ATT with the promise of free phones and here we are paying for them. They even went back and listened to the recording and said sorry you are misinformed!! Run away. It’s not worth it! Was in the phone 4 hours to get to that. Nothing resolved except the person they trained and listened to on the recording gave the wrong information. He even called us back the next day to close the deal. But they refuse to do anything.

Recently I take service from T-Mobile business family plan, I spoke someone by phone. His name June & he offer me 4 line with 4 iPhone 15, 2 years contact with autopay $170/per month. After that 1st month they send me $605.07, I call them. They told me this is with taxes equipment etc. Now they send me $245.33. Now I try to call salesperson June. He didn't answer, someone call. Tell me he is no more with t-mobile, Now I am stuck with large bill.

BUYER BEWARE!! We just left T-Mobile after 15 years as our carrier because of the initial incompetence at a location in Meadowood Mall in Reno, Nevada, that is CONTRACTED, and not owned by T-Mobile. Thereafter, every customer service rep, manager, retail clerk, tech support, name it, we've spoke with for the last year, has refused to repair the problem created by the creatures at this store. No one wanted to fix the clearly erroneous handling of our new phones and watches by the idiot who sold them to us. We were passed around, placated, and eventually they all went silent.

T-Mobile has no professional agent across all departments. Sale agent provided false information regarding to phone purchase to the customers. The support/customer service is not resolve the issue and always restate that they have the right to change the policy without letting the customer know. When the issue got into the higher level, they also stated that they have the right to change and the customer has no right over it. When I made the complaint to the State, they sent an agent to talk to me over this issue. The lady was all mighty and looked on me as if “Oh you made the complaint to just want to have something, I just give it to you so you can shut up”. Her tone made me felt like I begged for something.

My wife and I have both recently been into our local T-Mobile retail store within the last month, and our experiences were both terrible. The staff acts annoyed that you're pulling them away from their chit-chat, and they refuse to do the simplest things to help. Felt like I walked into a college dorm, not a retail facility. We didn't pick this company - they grandfathered us in from Sprint, just to make matters more annoying. They sent my wife to the Apple Store because they didn't want to process her upgrade.

I called T-Mobile customer service to cancel my wireless internet and I was told to return my tower to a TMobile store. I got the receipt dated June 2, 2024 but then I kept receiving bills. T mobile then sent me a letter that my service is canceled on Oct 1, 2024 for non payment and to return the tower to avoid non-return and damage charges. Spoke w Martin who wrote change of responsibility dated Oct 11, 2024. Horrible service and customer service has no clue how to handle their mess!!!