T-Mobile Reviews

I have been with T-Mobile for several years. I was very satisfied with everything until just recently when prices started going up. But I love the phones and I loved how you could get new phones on a regular basis. My dad told me about this one phone service that is Uber cheap with great options and service. So I checked them out and decided to go with them. I called them and signed up and did everything I needed to do. They told me I needed the four digit pin from T-Mobile in order to transfer my number. So I contacted T-Mobile and got the number and they said nothing about doing anything else. The new service said it would be up to 72 hours before T-Mobile would release my phone number and I would have service. Now it’s been Almost to the fifth day with no phone service. I just got done on chat with T-Mobile with a female whose name starts with a G.

The transfer process is horrible. You spend hours on the phone trying to transfer with hidden fees no one talks to you about. You spend hours on the phone on hold and their systems don’t even work. You have to call multiple times.

The service here is outstanding. The last times I’ve had an issue it was promptly fixed. Highly recommend!!!! Super easy to work with and outstanding customer which is hard to find these dates. Kudos to Katherine and Fabian!!!

If I could leave a 0 star review I would. The late fees they charge with this company is insane, we have been struggling with financial stuff lately and we’re late by a couple days the last 3 months and over those 3 months we have gathered a total of 310$ of late fees

I find it very discouraging with billing. Every month my bill goes up. You ask why and you get a lame excuse. I pay off a devise, you penalized. You get charged extra cause you don't get "the credit". Such BS. I will change my phone line to Boost. You billed what the tell you. They come at you with extra bills. There's no such thing as thank you for being a loyal client. It's more let's see how we can screw more.

I been a long term customer 20 year worth to be exact, I loved the service for the most part but as of today I started looking for a different provider. I found out they are going to away with their DEI programs and this is something I will not support, will take my money and service elsewhere, goodbye old friend.

We are Sprint customers for 20 yrs. Sprint was always great. Was always has a good value. We were force to switch to T-Mobile which as a whole wasn’t too bad. But my husband plan came with 2….2 tablets which they make seem as a good deal: we literally used them for one trip each and they have never turned on again. Like don’t offer something that’s shit!! Is there a refund? No. 'Cause they offer them for free. Sure. (Noting is free) I guess you get what you pay for. Please do not accept offers for free from this company or just a waste of time thinking you got something.

They increased their billing after I was a customer for over 15 years and service went down. The customer service is a nightmare trying to push this company in to complete automation while increasing prices and dropping service!!!! Horrible company! So I canceled my service and they still charged my bank. The bank worked to return payment for unpaid service and so T-Mobile sends me a bill saying zero owed! This was not the end. Then I receive a bill for more than my monthly with zero itemized fees. When I reached out for itemized fees they refused to send me a bill. 4 hours later I received a text message from some collection agency! So they sold my debt in just a few hours because they refused to send my an itemized bill! Stay away.

I purchased a phone from T-Mobile. Paid the phone off now I'm trying to transfer to enough carrier but TmObile will not unlock the phone and it's paid off. l called several times to get know where if l could give a minus 0 for the service I will. l wouldn't recommend no friends or family member to Tmobile service.

I was served by Angel JR at a T Mobile in Niles, MI. Angel was a numbers guy and broke down my bill by taxes, and cost per month on the spot. He also called me by my name during our conversation. He would be very successful working as a table games dealer in a casino.

T-Mobile is one of the worst companies in America. Two months ago, I traded in a new phone because I was getting shoddy reception (otherwise it worked perfectly.) A few days later they sent confirmation of receiving it. Now, they are claiming it was damaged and charging me $50 a month to keep the phone. Add onto that I have had to call them every day for the past 10 days because my phone has one bar of service and my internet freezes and buffers all the time. Nobody is doing anything to help me or fix the tower that is not working correctly. PLUS, their salespeople are hired off the street and most don't know what they are doing. They can't help with any technical issues. When I initially bought my new phone, they lied about the bundling of other products and ordered the wrong model which took a very long time to rectify. I am going to switch to another service today.

I do not even have T-Mobile and they stole money from my account, put it back. I changed my card and again took money out 148.00. I would never have them, they're thieves, watch your card. I have no idea how they got my card, BEWARE.

TL;DR: Free trial resulted in an invoice for an incorrect summary of actions on the account. As someone running a business, it makes more sense to eat the cost of this mistaken invoice than it does to try to contest it through their faulty phone system. I really hope that isn't part of their game because I am sure some companies just pay it even if it's incorrect.

I had been a T-Mobile customer for many years. When I started service with them I had great service and reasonable cost for their service. Today I went with another Carrier because I don't want to do business with someone that has an accent and difficult to understand. I also want to know I am given the truth about my billing and have service that increases in cost over time when nothing changes in my original agreed service plans. I feel since they have gotten bigger in their Business and Cell Phone provider, their quality to really care for their customers has become very down graded.

First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.

Absolutely the worst internet ever!! If you value your sanity, do not get T-Mobile anything! Been having problems since the day we got it!!! Most stressful internet service I've ever seen or encountered! If I could I would give it -10 stars.

Stay as far away as possible. Quoted at $220 month. Monthly bill is $350+\- for 2 lines. Shondra (supervisor) out of Charlestown SC was rude, loud and obnoxious. She shouldn’t have a customer service job. We have been customers since 2004 and were treated like dirt. STAY AWAY!

The down payment for any upgrade is ridiculous. We have 4 lines with T-Mobile and my girlfriend has been with them for years. I cannot complain about the service itself but they need to come up with some sort of benefit for staying a customer not just becoming a customer.

We switched from Xfinity to T-Mobile. Everything was going fine. I put my account on Autopay just like the rest of my bills are. Then this month T-Mobile shut off my Internet. So I called to see what was wrong. T-Mobile said I didn't make May's payment huh? It's always been on Autopay so T-Mobile didn't take it out. Then in June they took out $77.82 but how did they do that if it wasn't on Autopay? Then turned around and said if I paid another 70 dollars they would turn it back on. No thank you. Once burned I never go back. So back to Xfinity I go where customer service is a lot better.

I have been a customer for well over 10 years. When John Legere was CEO, the company was at its best. Since Michael Sievert took over as CEO, the company's complaints have increased, and the number of complaints from unsatisfied customers continues to grow daily. In the last month, they switched my gateway four times to help with the slow internet, but it has gotten worse, not better. Initially, my internet speed was as high as 600-plus Mbps, but for 14 months, it dropped to as low as 39 Mbps, to the point where I no longer enjoy using my 4K TVs. The worst part is that my security cameras lose signal frequently, as we all know, which is not suitable for our security.

I used to love T-Mobile. Been there almost 20 years. Their customer service is horrible!!! Plans are too expensive. Stay away!!!! They changed ownership and the company took a turn for the worst. Grandfather services don't exist anymore. They give current customers no reason to stay and they're not doing anything to attract new customers.

I have been a T-Mobile customer for about 10 years. They have terrible customer service and also have no respect for their customers' time or phone problems. We pay too much not to be given proper support. Terrible company, and they screw every chance they get, the phone companies make it so difficult to switch companies and it’s shame that paying customers are treated like crap!!!

We have had no service- Internet or phone for 2 days. Customer service said cell towers are out but neighbors who have T-Mobile still have their service. And they can’t give us a time when it will be fixed. We have to drive 9 miles to get a signal for a phone call. This is the second time we have had outage issues with T-Mobile. Absolutely unexceptional!!!!

I been with T-Mobile for 20 year. They don't have any loyalty. As soon as I get a chance I'm going to remove all 7 lines to another carrier. I do not recommend T-Mobile to anyone. They don't have any loyalty.

Absolutely, horrible company. They lie to your face. They overcharge. They double-charge. And trying to get their employees to just do their job is a joke in itself. Rude rude rude. Lies lies lies. Horrible service.

I recently switched to T-Mobile to save money on monthly plan, which was given to me when I communicated in person at a store and I switched based on what information was provided to me that time, but later from 2nd bill it was all different, higher than what I was told. When I raised the issue to the store they mentioned there was system and process related issues which did not provide me correct scenario at the point of switch and they cannot do anything now. I am now stuck with T-Mobile for next 24 months with higher monthly bill than before I was paying to previous provider. I am questioning myself on why did I switch to T-Mobile, a big mistake. If T-Mobile had provided me correct scenario then I would not have switched. Anyways, employee was good but the process issue led to this and a not happy situation for me.

TMobile are expensive with lousy customer service. No resolution to ongoing issues and endless problems 0%. Endless problems with calls, ignorant & rude reps who do not troubleshoot but try to upsell.

Watch out for T Mobile kiosk at Sam's Club. The sales people do not know what they are doing. We have had nothing but troubles since we switched 2 months ago. They lied about the keep and switch program and billing. They stated they do the keep and switch but when we talked to customer support the consumer pays previous bill and they reimburse you.

T-Mobile’s customer service was incredibly disappointing. I called to make a payment for international calls since I’m currently outside the U.S. They asked for a 6-digit PIN, which I explained I never set up. In the past, they’ve always sent me a one-time verification code via text to confirm my identity — but for some reason, this time they refused. Instead, they insisted I download the T-Mobile app to create a PIN. I explained that I don’t have enough storage on my phone to install the app, but they still wouldn’t send the verification code by text. As a result, I wasn’t able to make the payment. It was a complete waste of time, and honestly, I’m starting to think it might be time to switch providers.

Very bad customer service. THEY CUT OFF PHONE JUST LIKE THAT. I said, I have better offer from AT&T. $120 for 4 line with upgraded phone with no fee. I have been talking to 6th agent go get answers, they switched to another agent. I SPENDED ALMOST 3 HOURS.

T-Mobile, I switched to you since other service in NM is garbage. Now you are turning into garbage also!! Almost full bar service and data never works. Man this state and service providers are garbage.

I absolutely HATE the recent update!!! It completely changed my phone and I'm considering canceling TMobile that I've had for 21 years. Also just got their internet and not loving it either. Would not recommend

I've been a customer of T-mobile for over 17 years and didn't realize I was dealing with crooks. I'm on my 4th z- fold 4 and don't want it anymore. They're junk and wanted to trade it in. Straight out of the box brand new and they want to give me $500 for a $1800 brand new phone straight out of the box. Corporate greed. All about the money and not about the customer! As of Monday going to AT&T they're giving me a $1000 for it on a trade in for a ultra 25! Called t-mobile to see if they would match and they said can't do and sorry that I'm going to AT&T and at this point I can't wait to change companies especially when I don't like dealing with corporations who steal from customers!!!!

T-Mobile is a rip off; my experience has been nothing less than a con job from day one. If you plan on getting or switching to T-mobile DON'T. The sales reps will lie to you and mislead you on what your plan is and what you pay for your devices. Customer service is not much better. I won't go into details of how bad this company is but will advise if you have any thoughts of going with T-mobile. Do not, I repeat do not.

T-Mobile treats my data like it’s a cheap thrill, sending me four defective phones under warranty. They bombard me with the same annoying ad on loop while I’m stuck on hold, enduring obnoxiously loud hold music that could wake a coma patient. They force me to request a callback to avoid long wait times, only to slap me back on hold for an hour as soon as they call. They employ clueless staff who can barely address issues. Every visit to their store is a nightmare—employees act like they’re under the influence, taking two hours to hand over a simple SIM card because they’re too busy chatting like high school cliques. Their network security is as flimsy as tissue paper; my phone’s been compromised on their system. This company is an absolute disaster, and I can’t fathom why anyone would pay $50 per line when you can get superior service elsewhere for half the price.

They have by far the worst customer service of any company I’ve ever dealt with. I’m talking any company, cellphone companies all the way down to somebody selling tacos on the corner. The only reason I gave them a one star review is because zero wasn’t an option. This company’s customer service sucks!!!!

Tried to switch from T Mobile, they are holding my phone number hostage for half a month because THEY cancelled my account without asking me, before I could complete the switch. Absolutely dog shit company. Never do business with them. They treat their customers like garbage and scam them out of money when they try to leave.

I used to absolutely love TMobile. Myself and my family have used them a handful of time over the last 20 years. However, over the last year every single interaction I have had with their customer service has been abysmal. First they stick me with a phone financing plan that I had never agreed to and told me to eat the cost. When they did that, I cancelled part of my service with the intent to eventually fully get rid of my services. It turns out when this was done the service representative did not fully check my account and different account setting got changed.

Top Service from Anthony at Westminster, MD 21157 Mall. I accidentally uploaded a app that hack my phone... in my panic I rush to T-Mobile... Anthony immediately calm my fear. In less than 10-minutes he solved the problem... and showed me what to do... I gave him a big hug... I was so happy and relieved. 😌 I very much appreciate... his patience... I 78 yo... and he didn't treat me like I was the old ... have no idea what you're doing... Please honor this review because he was great / the best. Sincerely Gladys... I only go to that T-Mobile the entire staff are great. 🌹 💐 ❤️

Totally lied to about what costs would be and was told not to worry about anything I had so many days to switch back to my original carrier with buyers remorse. Well it just cost me 24.00 for 8 days of hardly any service even though I'm 5 miles from the tower and have a clear view of it. Do not believe anything they tell you. The hassle free switch over took 3 days. The 3 lines and a table was supposed to cost 130.00 a month. Thankfully I had only moved 1 line over and they wanted 108.00 for 1 line. Like I said earlier liars. They will never get another dime out of me

I have been with T-Mobile for long time, last year I started to have big issue with the signal inside my house. I called numerous times. They promised to fix it, for a year!!!! nothing is done. After last attempt to give them a chance to fix the issue, they promised they will contact me in mx 72 hours, they tried to contact me, no signal, no issue has been fixed. I finally got lost my patience, I asked to cancel the service, since it is not my fault I asked to get forgiven from the balance of the phones I am financing with them, they refused to give me a break on the money, and they failed to let me enjoy my right of service inside my house.

I am a senior citizen, and normally purchase prepaid SIM cards from T-Mobile in the amount of $15 or $25, depending on my need, at the time. I went to two authorized T-Mobile dealers in Renton, WA - the first one told me their computer system was down for prepaid cards (but evidently working for post-paid service), and directed me to another dealer in Renton. There, I was told they no longer sold $15 or $25 cards, but could sell me a $40 prepared card, along with a $10 SIM card, plus taxes and fees, which would total approximately $60. I was then offered a senior discount plan which included unlimited talk, text and data. I inquired about the cancellation fee, and was told I could cancel any time, and that the amount of the bill would be prorated. I confirmed the information with the manager. It seemed like a good offer, so I accepted.

When getting my phones, I received a free voice line that was never used. When I ported the lines that I did use, they charged me $150 for that line never used. When I called to make sure that my lines were canceled, they sent me an email canceling my internet service and that I had a 45 days to return the device. They didn’t cancel my internet and charged me a late fee. This was the worst service. I rarely will leave a review, but want to make everyone aware of the scam. Also, when I signed up for the lines, T-Mobile’s campaign was that they would not raise their prices. Within a few months, it was all over the news media that T-mobile was raising their prices. Consumers had to notify them if they didn’t want their rates hiked up.

5 years ago I got a T Mobile phone account. Then the middle of this past Feb I got their internet service. The person who took the order from internet service didn't listen to my new address and had the router sent to the old address where I started up my phone acct. I haven't lived there for years. Now T mobile wants to charge me $300 for the modem I never received (I now have a different one) saying it hasn't been returned. And then they say the time passed is too long for an investigation to be done. The actual phone and internet service have been fine. I'm done with them and will be looking for a new phone/internet company.

I am an UBER driver and until today a long time T-Mobile customer. I have been without cell service for the entire day with no end in sight. T-Mobile’s response “we won’t compensate you for you loss”, which means they have no interest or motivation to restore service. Stay away.

Needed to unlock an old phone and they refused until I paid my current bill even though I've only been with them for 14 years and of course they don't do anything in store. You have to contact customer service and wait forever

For the last three weeks my internet just buffers. I contacted customer service and was told to restart my equipment. I have done so more than twenty times. That does not correct the problem. I was told that it might be a tower problem. They said that they have been having problems with a tower for weeks. They told me that they had no idea as to when it would be fixed. They do not have technicians that come out to your home. I am going to ask if they can at least give me credit for the month since it is not working.

I'm very unhappy about the billing. I've been a customer for 12 years and my bill is increasing... I would never refer this phone service to no one, only way to give a review had to give a star to leave a review... The service is very good but the payments I make is more than any and all my bills except my rent. For 2 lines I pay $190-200 a month and my 2 phones is paid for. I have 1 iPhone and 1 android!!!!

T-Mobile does not care about you. I paid off my phone and was told it would be unlocked within 48 hours of paying it off. 48 hours came and went and no unlock happened. I called and they said it would then 45 days. I waited 60. I called and then they said it would take an additional 72 hours. After those hours I called again and they said my account did not exist in their system. They don't care about you or your patronage. Do not use T-Mobile.

Paid a bill and still no service. Paid the bill on my account online for prepaid. Called T support and they say I didn't make a payment. Checked my bank statement and it says 52 dollars postpaid for some reason. Went to T-Mobile store and they said there's nothing they can do. Said to call t support. They say the same thing. And then they said why not open an post Paid account and I said...and get screwed a 2nd time. Rob me once. Shame on you. Rob me twice shame on me. Nope gonna happen. So I'm with Verizon on same day as this screw up. So I'm out of 52 dollars. Even got a reference number for it in the email. No help.

🌟🌟🌟🌟🌟 **Rachel “Ray Ray” Sets the Gold Standard in T-Mobile Tech Support**. I’m another beyond-satisfied customer thanks to Rachel "Ray Ray" at T-Mobile Tech Support. It’s rare these days to come across someone who’s not just checking boxes but genuinely cares about people. Rachel is a standout example of what customer service *should* be. She didn’t just listen—she understood. Within minutes, she assessed my issue, provided the right recommendation, and resolved everything with professionalism and heart. That kind of care isn’t something you can teach—it’s who she is. There’s an old saying: *You know a person by the company they keep, and you know a company by the customers they keep.* Rachel raises the bar and sets a new benchmark for excellence. Because of her, I’ll continue to trust and recommend T-Mobile. If you're lucky enough to get Rachel on the line, you're in good hands.

Hello everyone, if you have @tmobile, you are being ripped off. Check your account statement. They are over-billing all their customers. Spectrum costs only 30 dollars a month for the same exact equivalent service. T-Mobile is offering for $145!! I had both lines for over 3 months and I can tell you Spectrum has better network service and coverage. There is absolutely NO reason to pay over $140 dollars each and every month on basic phone line and service!

I’m deeply disappointed with how my return was handled. I followed every step of the return process exactly as instructed, yet I’m now being held accountable for a device I no longer possess. Despite reaching out to multiple customer service agents, I was met with deflection rather than resolution—essentially being blamed for something that may have gone wrong between the company and UPS. As a customer who acted in good faith, I expected better treatment, clearer communication, and a genuine effort to investigate what went wrong. Being asked to pay for an item I responsibly returned is not only frustrating—it undermines trust.

I have a four year old iPhone 13 that’s starting to have issues. Tmobile advertised an iPhone 16 pro on us. When I went to the Tmobile store they offered me a $300 credit towards a new phone. They wanted me to change my plan that’s no longer available to get the “free“ phone. I called 611 on Saturday and was told they would look into my issue and call me back on Monday between two and four my time. Nobody called me back. I talked to a very condescending supervisor who told me they tried to call me back an hour ago. I told him that if that was the case they left no voicemail. He told me that they don’t leave voicemails. I told him looking at my recent calls that no one called me. He more or less called me a liar. I’ve been with Tmobile for over six years and if this is how they treat their customers. I’ll find another provider. If you’re thinking of switching to Tmobile I’d think twice about it. They don’t care about their customers.

I went to T-Mobile in Live Oak, FL because they were running a special of free phones to switch from my Verizon account. I was told my monthly service would be $90.00. Have been with them for 7 months now and never was the bill below $112. Switched today and was informed I owe $361.00 for the phones. I told them I was told they were free if I switched. They said free as long as you stay with them. Salesmen in Live Oak never said that. Service wasn't good, constant dropped calls. Just be aware they lie to get you to sign with them and get your money and then they could care less about you. Lies, lies and then more lies. Do not go with them unless you want to pay out the nose with horrible service and want to be lied to.

Beware of T Mobile!! They will bill you on a closed account. Then when you call them to try to get your money back. They say we need PIN so they can Access your account. And they can't access it any other way except with a PIN so they steal your money if you don't remember that PIN.

Not once but twice I had to do the whole sign up thing for virtual gift card. Well I'm still waiting. I'm on week 8. Still no virtual card. The first time I waited 9 weeks before contacting someone. They had no information on it for me so now I'm on week 8. Periodically checking my email. Nothing!!! So what excuse will we have this time? Very frustrating.

T-mobile says it has great coverage everywhere. But was told they have nothing planned to correct it for at-least 3 years. You can not get their 5G internet there either. They are buying up other phone carriers, but not spending money to increase the no coverage in my area. Giving them year 2025 to do it or changing to AT&T since there coverage is great in my area. It might cost more but it works.

I have been with T-mobile since 2008. They used to have exceptional customer service, but that is no longer the case. The phone agents make promises and do not document them, leaving customers stranded. Their policies are seemingly designed to punish existing customers, and they are content with doing so. Despite having just gotten new phones, I will be looking to move to a different carrier as soon as possible. All this over a very small amount of money for a 267B dollar company.

Updated on 07/25/2025: Here we go again! Another month and another incorrect bill from T-Mobile. Of course, it is NOT lower - it is still higher. Every bill since our new "agreement" has been incorrect. The promised amount was $143 by the manager of the Bangor T-Mobile store. (When I went into the store, the rep who we talked with plus the manager were no longer employed.) I talked with a rep named Anne who worked for about two hours trying to figure out the mess that is my account. She couldn't figure it out but she gave 100% effort. I was referred to the store manager Brittany. I went in and spent approximately two hours with her. She worked very hard including calling the past employees. She then wrote a paragraph on my "notes" to T-Mobile and explained what the billing was to be each month.

I did an online ordering. Received the wrong phone. Call to cancel the order was told to take my phone to store to process return. The agent misled me. Store refused phone told me to drop it in UPS Dropbox only for ups to lose my phone. Now I’m on the hook for $800 and out of $113 for the taxes. No one at this company takes accountability for issues like this. I was told pretty much pay the money or else. Please don’t go to T-Mobile. They not accountable and don’t have they customers best interest at heart. I plan to contact the BBB to file a complaint cause I was defrauded. Thank you Tmobile for your great service. You're one of a kind. Future Verizon customer loading.

DO NOT USE T-MOBILE! I have never been misled or told something different every time I call customer service. T mobile false advertise and they do NOTHING to resolve the issues in which they created. I've never had more of my personal time wasted as I have with T mobile. If I didn't still owe on my device I'd be long gone. TERRIBLE TO NO CUSTOMER SERVICE and they do nothing to resolve any of your issues. Needless to say changing to t mobile was a horrible mistake, you think you're saving money but that is also not true.

T-Mobile has become worse than Verizon. You call in and you get people who can’t understand English and after you verify your account through the automated system they try to make you verify it again but if I was one of their own it would be ok.

Do NOT do the “keep & switch” promotion. It’s a lie. You will not get the full $830 for your trade in. They split it into 2 being that $400 goes to your installments & $400 to your service. You won’t have a bill for a few months but the device you switch to will NOT be any less. It’s all a LIE to get you to switch over. I’m extremely upset. I should’ve stayed with AT&T. Do NOT trust what they say.

I was a loyal T-Mobile customer for over 20 years and, like any long-term relationship, there were ups and downs. What always kept me with T-Mobile was their exceptional customer service—they consistently went above and beyond to resolve any issues I encountered. Unfortunately, that standard of service has drastically declined in recent months. I experienced a frustrating situation where I spoke with two supervisors who promised to follow up, but neither did. When I reached out again, a third supervisor contradicted the previous ones, stating they were incorrect—leaving me with the impression of a disorganized and unprofessional work environment. That was the turning point that led me to switch to another provider.

This is the worst phone service provider I’ve ever had. I don’t have service in most of the areas that I live and travel in. I was told that they have partners that you will be able to use their towers and I have never been on a different network. The salesman lied about all of their coverage. I don’t recommend T-mobile to anyone.

Let me tell you. Your employee Tamaka ** is an awesome salesperson. She knows her job so well. She has an awesome personality and did her best to get me to switch service. She told me all the info about sales and promotions and was so educated about her job and her Company. If I ever did switch, I would love to have service from someone like her. Kudos to her. She is at the site in Chatham. Y'all go see her for excellent service.

This company has zero regard for their customers’ time or trust. They made absolutely no effort to correct their own incompetence—randomly canceling my order after dragging it out for days. Then, with astonishing indifference, they told me to reorder, fully aware it would mean another massive delay. No apology, no accountability, no compensation—just a cold “deal with it.” This is how they treat a brand-new customer; I can only imagine the neglect regular customers endure. Save yourself the frustration and go elsewhere—there’s a reason they’ve been sued. “America’s largest network”? More like America’s biggest letdown.

Internet box completely shuts off and or doesn’t give good connection. Will disconnect randomly and connect again spontaneously. Turning it off and on again only works a few times; otherwise never had to do that with any other Internet boxes. Absolutely ridiculous. Should’ve just switched back to AT&T.

I requested to cancel my account to move from T-MOBILE to MetroPCS. I realized that they did not cancel it on time which resulted in one more bill extra. They mentioned it is T-Mobile's fault and I should check T-MOBILE account once I cancel it. How I checked the account if my transfer to another carrier.

T mobile has poor or no service in Metamora, Dunlap and Lacon IL. They refuse to acknowledge it and it is apparent as the entire area has no T-Mobile stores. It is impossible to report an area of bad service or no service. No one at T-Mobile cares at this point if they lose all customers in the area of Peoria IL.

We came to the company, having changed several before. We asked for an unlimited tariff without other additional options and services. At the beginning of use everything was fine, but then the connection became worse, constant interruptions, if on freeway even worse, you can't hear anything, constant stuttering. If you leave the city limits for 1-2 rides, then the connection just disappears. And then it got even worse, even in the city center the connection just fizzled, disappeared, froze, looked at the point of not raising your head in the sky. And if you go to a shopping center, the connection also disappears. Then we needed an additional line, in the office they promised us a unique price and a free phone, just use the connection. Well, of course we agreed.

I had reached out to customer support 3 times to try to get copies of my last two bills as we recently switched carriers. Got hung up on all three times. There is zero support If you are no longer a customer. When setting up our account initially they require you to set up a security PIN so they can verify your identity, perfectly acceptable. When calling in today they asked for the PIN to verify my identity no problem. My account was locked and we couldn't log in cause we switched carriers to download our bills. They say they are unable to help me and I had to make an extra trip to a store front so they can see my ID to verify my identity in order to receive copies of my last bill.

These people will screw you every step of the way. You have to focus on every single thing or you will end up with 5 lines that you didn't ask for padding your bill a couple hundred bucks. The promotion to get the family to switch to them was a lie too. This company is ruthlessly trying to steal its customers' money. And they obviously don't care.

The worst service EVER. You chat or call them to fix problems that they make and the just told you to go to a store! They play with your time, they ask you a stupid pin when you don’t even have an account with them anymore and they expected you to remember that pin for them to verify the account when you already give them your social, phone number, date of birth and email! Is just so ridiculous that any process takes you like 3 different workers to fix it. And they even try to yell at you when you demand them to their job! I cancel my account and it took them 5 months to give me the credit that I have on my account back. It’s really frustrating and a waste of time to be part of this “service”.

T-Mobile has the worst coverage in my area. Got trapped into a contract with attractive phone offers at Costco store. The Promo promised at store did not come through. Calling T-Mobile customer support never helped but they have provoked so much, so I would go away. Charged $360+ for International calling while using a wifi service. Paying around $240 for 4 lines for a worse service.

T-Mobile absolutely sucks. Long story short for some reason, they decided to turn off the phone that I purchased because they flagged as fraudulent and it’s been trying to get it restored! I absolutely do not recommend T-Mobile to anyone and customer service is awful! Do not purchase any phones from T-Mobile.

I opened an account for home Internet and canceled within a week based on poor network coverage. I returned the equipment well within the free trial window and received confirmation over the phone that the account was closed. Every month since I have received a vague bill saying I owe $14 for a "late fee." How the math works for calculating 14 based on a ZERO account balance is beyond me. No telephone representative has been able to solve it; they keep saying I need to drive to a physical store to get help.

Today I went to T-Mobile on Jamaica Ave, Queens, NY to check out my phone that was damaged and Frankie was there to assist me every step of the way to get my device so that I could receive my calls. His assistance was exceptional and I would surely recommend Frankie to any customer or prospects. Well done Frankie, I was satisfied.

I'm afraid I must warn people against doing business with T-Mobile. More than 4 months ago I took them up an offer to provide internet service to my home in Sunnyvale, CA. But the service was spotty and I returned my gateway device to the local T-Mobile store well within the free trial period. However, I was billed a total of $60 for service I neither received nor contracted for. T-Mobile promised to refund the entire amount on 4 occasions. Ten phone calls and 4 months later, they never did. Let the buyer beware!

Frankie at T-Mobile on Jamaica Ave Queens NY, gave me and my Aunt an exceptional customer service experience today. We went in to enquire about an old phone and bought a brand new phone because of the experience and fruitful information given to us by Frankie. This guy's knows his stuff and he assisted us with delight and honesty. We left the store feeling satisfied and well pleased, I would strongly recommend Frankie to anyone visiting this store. #He deserves promotion, #he deserves a raise of pay. 100/100.

Horrible service for business Internet! If it wasn't for us switching our phones to Cricket earlier this year, we wouldn't of been able to print invoices or run our business today at all. TY Cricket Hot Spot. You really saved the day.... Been on hold with customer service all day literally and when someone finally took my call almost 3 hours later.... They had to promise to call me back 'cause their system crashed while helping me. LOL. Figures their own employees can't even use the system without something messing up... Then when I was waiting on his call back for over an hour I decided to call back and now I'm still on hold again for almost 45 min now.... Horrible service both physically and customer service. Please heed my warning and so around businesses.

I stopped in the Brecksville T-Mobile where Corey assisted me promptly. I was having issues with sending text messages, which was strange because I was able to receive them. I had been on the phone with tech support all morning, and no one was able to fix the problem until I stopped in the store. In just 2 minutes, I was on my way. Corey was very knowledgeable and pleasant to work with, although I walked in extremely frustrated. I was all smiles leaving that store. If you want to work with someone who has excellent Customer Service Skills, can deal with dissatisfied customers, and send them home happy, Corey is your guy. He services out of Brecksville, Ohio. Tell him I sent you. :) S. **

I was a member since 1998 and no issues until it was bought by T-Mobile, very scammy since then. Their free welcome gift ended up being a monthly premium charge. They agreed to reimburse my account some 2k 18months ago. Never came. I switched to Mint Mobile and moved my number. Best decision ever. Then a month later TMobile charged me another monthly charge via ACH. I disputed it and they immediately sent it to collections. Then they also billed my additional fees for reversing the charges. Holy crap guys. They try to get you coming and going.

Enjoy sub par service, intermittent intermittent connection, & buying your upgrades cheaper directly through Apple & Samsung, then you'll their service. Only redeeming quality & reason for that second star is their agents & customer service.

Dear T-Mobile. My 18 year old son was killed tragically a few days ago. I called to cancel his line and your rep recommended keeping the line to save money. I told them I can’t see that number on my bill each month. Thank you for being heartless. Oh you did offer an alternative of seeing if I have any friends or family I could add. Seriously let me work on that while I’m dealing with the hardest thing I’ve ever had to do. Highly dissatisfied.

Been with T-Mobile for over a year with no complaint about coverage (same as others) but am extremely upset with the company for reneging on its phone deal by one of its representatives. I spent nearly 2 hours of phone time appealing to multiple levels of management to "do the right thing" but was told "sorry, but the deal given to you for the discounted phone deal cannot be honored unless you pay for an upgraded plan". What really bothers me is the fact that I was ready to move over to Verizon (offering a free phone) but the representative wanted to keep me and made me a deal on a new phone (not free but a discount I could live with to stay with T-Mobile).

I had the best experience I’ve ever had with a cell phone provider today. Epifania was the young lady I spoke with at T-Mobile and she helped me with everything I needed. There was some confusion when we switched from AT&T and combined accounts. And she went above and beyond to assist me today and she did so with the patience of a saint.

So sad many years as a customer. And this is the first time T-Mobile no longer cares enough about their customers to talk to them. Have a problem with the call center. Not being able to help too bad. Try finding a number other than the screw you number, They publish as a corporation number. It just goes to the contact center. Who could give a crap less about you or your issues? Another lie...they are not above taking your money though....that they are happy to do.

I have been a T-Mobile customer for 20+ years. The last couple years things seem to go under with price and services. With all the price increase, Now they are removing their plans. I switch to another mobile phone carrier in March 2025. I clearly request cancelation of all my lines and services. T-Mobile rep said they made the changes and cancel the services. My billing cycle should stop in April 2025, it did not they continue to take money out my account. Not being a member anymore I have to go to a corporate store and have them identify me with a T-Mobile rep over the phone. After an hour waiting, they issue a refund. You will think it will stop there! Nope I received a new bill charging me.

Genuinely just a frustrating, money hungry American corporation. Authorized users can add services but only the main account holder can remove them? How obvious does it have to be that you just want to take your customer's money for as long as possible?

I wouldn't recommend this company to any friends or family. Difficult company to deal with. Poor customer service. They keep sending me bills after my account was closed in February and is now June so 4 months later. They still don't have everything straightened out.

I would give less than a one star if it was an option. The service is absolutely horrible. We have both the home internet and cell services for five lines. As you can imagine that total is quite the sizable bill. We literally cannot make phone calls without calls dropping or it breaking up mid sentence. Our home internet started off decent, especially for the price, but has continued to decline the point web pages do not load unless I turn off the router and reload. Lately around 9pm the service stops working all together and we cannot watch TV at all. I have called multiple times, each time they do something that sounds good on the phone but actually does nothing to help. I will switching to Verizon as soon as FIOS is established. T-Life app, good luck, it always takes for ever to load and I have had to delete and re-install multiple times to get anything out it. Horrible company!

Overcharged me for a year. Could never get any help from customer service. Service was horrible. Tried to cancel my account & kept getting hung up on. Horrible & unethical. Spent so much money to be ignored, lied to and overcharged.

If I could, I will get negative stars but I will give it one. T-Mobile towers keep going down, they said I have unlimited data, if that's the case then why will I slow speed for internet, that means it not unlimited data. If it's unlimited that I will keep the same speed no matter what. I'm so ready to change phone service.

Resilient Sprint, customer with a business plan. T-Mobile sent me new Sim cards and transferred my account to T-Mobile however after two years or so T-Mobile sends me to collections and I get a notice from a collection agency for an outstanding bill supposedly I had on my Sprint account but they did the transfer from Sprint to T-Mobile. Their business advisor sent me new SIM cards and transferred my account, but supposedly never fully closed out the Sprint account so I had an outstanding bill.

EVERY TIME I speak with a T-Mobile customer service they never speak good English and it’s hard for me to understand or get them to help me. Please get well English speakers to work for your customer service line. They’re all speaking another language to each other and lashing in the background. Had to call 3 times to get a well English speaker. All the same with ** or ** speakers.

I appreciated the service while I was with them, but their policies around number porting are extremely disappointing and feel predatory. Once you port your number to another carrier, they immediately cut off access to your account and all services, including things like Netflix and T-Life perks, but still charge you for the full billing cycle. In my case, I switched just two days into the new billing period and was still billed for the entire month, despite having no access to the services I paid for. I had been seriously considering returning to T-Mobile in the future, but after this experience, I definitely won’t.

So I thought they could save me money... then I figured out how they operate... which is at VERY BEST deceptive. Customer Service is practically non-existent and there seems to be zero consequences for bad behavior. One of the store reps hung up on the Xfinity team member trying to assist me (after being openly hostile and uncooperative) and today when I returned their equipment I was threatened with an additional charge of $350 if I chose to not wait for direct attention (likely hidden in some terms I didn't have time to read before agreement). They overcharged me.... didn't warn me that my service would be billed on day 20 of my billing cycle and then disconnected on day 30 for non-payment then I was double billed and charged $20 per line reconnection fees.

This company takes advantage of the confused elderly. Fraudulent charges, selling plans and extras just to make a profit. You cancel the service and they continue to charge them. Went into an office where the gentleman apologized and said yes this happens a lot, canceled the service but then when trying to call and speak with T-Mobile they refused to cancel or refund money charged. This is elderly abuse.

Bait and switch!! In October 2024 we were offered a promotion to receive two new Pro Max Phones and two additional lines as no extra cost; in return of trading our phones in. We accepted this offer. However, the cost they pay for our used phones was not enough, so I paid an additional $740.00 on 10/18/24. As we are on a fixed income, I was reassured that our monthly bill would be $100 as it was before this promotion. Mind you this Representative has only been employed by T-Mobile for one month. However, the current Manager agreed with the promotion.


They will do anything to gain a new customer, but once you're a customer, that's it, you're screwed as an "Existing" customer forever. Don't ever expect another deal, ever.... Ever, ever, ever, ever. If you call and ask and give them the opportunity to do better and keep you as a customer, like a professional, they'll say "Bye!. Have a nice day."

I signed up for a long distance plan to use outside the US. They never tell you there’s no guarantee it might work might not. I had a five hours layover at my first stop. I was not able to use it and when I reach to my destination, I also was not able to use it. I spend more than two hours at the airport. Try to figure out what’s going on with T-Mobile. I’m finally they fix their issue but they still charge me full charge of my plan after all what I went through. Was very frustrating time! When I called Customer Service to complain about My issue, they did not care. All what they want is the charge!

I am only getting 10M speed. They advertise fast speed and that is a lie. I escalated to two managers who said this is a good speed. They went as far as challenge me to make a FCC complaint. They say this is ok with the FCC. I am stuck with the contract.

T-Mobile sucks...I recently switched from Verizon to T-Mobile... I'm gonna try to go back to Verizon. Don't get any service in my home unless I step outside... T- Mobile is a joke!!! I should have stuck it out with Verizon.

My mother sold her home and turned in all the equipment for her home internet in November of 2024. Continued getting bills. We spoke with them several times and was finally told in May 2025 that all charges had been dropped but once again received a bill....for April 2025. Called again and after an hour and of course transferred we are promised once again that charges were removed.... Very poor customer service follow through. When asked for an email to confirm account closure, we were told that this is not possible as the account is closed??? We shall see after 7 months, if it actually gets done.

Frustrating Experience – Misleading Promo. I visited the T-Mobile kiosk at Costco in Helena, MT, and was offered a promotion by the rep, Tyle: two iPhone 16 Pro Max phones for around $16/month over two years, plus free Samsung watches as part of the deal. I accepted the offer, received the phones via UPS, and then returned to the kiosk to port our numbers over to T-Mobile.

Please don't waste your time trying to apply for the free internet for kids in school. It won't let you submit even though I had no errors. I called customer service. They don't offer to do it over the phone even though the lady did it while I was on the phone. It's a joke.. they have my child's school name spelled wrong. They have Booth elementay.. it's elementary needless to say they sick then she hung up on me.

Power button fell off phone. Stood in doorway of Tmobile store for 20 minutes waiting for service while employees chatted. When eventually asked what I needed, I was told Tmobile no longer offers repair services. I was instructed to go to Battery & Bulbs store for repairs. That store said only service offered is glass or battery replacement and I needed to go back to Tmobile store and file claim. (I pay $180 a year to Tmobile for "360 Protection" insurance.) Back at Tmobile store, I was told they cannot file claims, all they can do is give me a phone number of an automated claim line. Turns out to file claim and receive refurbished replacement phone costs $99 on top of $$$ already paid?!? I decied to leave Tmobile and get free NEW phone from different carrier.

The customer service has started to get bad (3rd bad experience). I knew this would happen when they merged with Sprint. They don't have the same friendly attitude. The service is also becoming more expensive. They charge fees to call customer service even when you advise them that the IVR system will not set up your payment arrangement or does not work at all—they still will not credit you and will charge an additional amount for them to do what you could not because of no fault of your own. The signals sucks man, and it's getting more expensive, customer service is starting to give 90s and early 2000s Sprint vibes. 🫤 I've been looking at other carriers, so sad—I've been with T-Mobile for a while now. I just got finished speaking with a lady and she was so rude that I asked for a supervisor to help me—this is how I know T-Mobile has merged with Sprint.

Representative barely spoke English. Guaranteed arrangements had been made and service would remain. 2 days later service terminated. Ongoing issue with be told one thing then another happens. If you're smart you will go somewhere else and not give this Horrible company any money!

Dealing with T-Mobile is like pulling teeth. Firstly, it is impossible to understand the agents/reps. I am counting down the days to switch to another cell phone company. The in-store reps say one thing and the on phone ones another! OMG.

I've had many different pay as you go plans with many companies. I have to say that I have never written a good review for any of them! I generally don't do reviews, in this case, I'm compelled to do so. First their customer service is top notch. They are responsive, and do whatever it takes to help! They tend to be more in tune with their customers' need and if they can't remove a problem they find someone who can! My phone was stolen a few months back, I need a phone for work and my bill was due for the month, I got a Moto G and 2 months of service for free at the $50 unlimited plan. All for $100 cost to me. I couldn't believe it!

Horrible customer service, horrible communication skills. Nobody ever knows what they’re talking about. They have one customer representative. Tell you one thing and then they don’t honor it. I’m just over T-Mobile and honestly if you don’t have T-Mobile, I recommended never getting it.

Don’t get the internet plan that offers 100.00 visa gift card. You won’t get it, after I did the required 60 days. They denied me my 100.00 visa gift card. It's a total scam. They're no worse than the scammers on the internet. I cancelled my service to bundle my number to my internet provider Verizon Fios.

Hey y'all. They're the worst carrier ever. Don’t go to them. They say they will call back in 60 to 90 minutes but don’t call back for 12 to 13 hours. They also will cut your phone off so you can’t verify your account. So they don’t have to deal with you.

Terrible! They’re just scamming people to get their money and information. I placed an order online, I didn’t want to go through the hassle of going into the store if I can do it myself… you would think! First page on T-Mobile website says free 2 day shipping. Made the order cool. 3-4 days pass, now the phone is apparently lost. I tell them okay never mind just cancel it all I’ll go into the store after the refund. I asked them over the phone to cancel the entire order and contract since I didn’t receive the phone, at this point I just want my money back. I specifically asked “okay so I won’t have to call in 3 weeks because you took a monthly payment out of my account!” “ No ma’am this has been completely cancelled, you will not longer get charged”.

The worst internet data ever had. They promised you to fixed but still nothing shows at their promise. They just skipped you after you finish with their customer service. The best thing to do for myself just move one at different company. If can give zero I would like to do it

After seeing the recent ad for T-Mobile with 5 yr price lock guarantee and paying off old phones plus having Netflix Hulu and Apple TV we decided to leave AT&T. Wrong move for sure. And a waste of time. My wife spent 40 hours on phone with 4 different agents including managers. Different prices/options were communicated then another agent said that wasn’t possible.

I'm only giving 3 stars because of a certain thing. I have T-Mobile internet; and that's it, it's been good to us for awhile, I have no complaints other than the wifi sucks if you're a gamer. If you play games, I do not recommend t-mobile internet, but if you're just using wifi for videos, streaming services, stuff like that, it's great! I wish it was better for gaming though.

T-Mobile is just as bad as the other top 3. I was with Verizon for 20+ years. After their customer service went to junk I switched to T-Mobile. I have been unimpressed from the get go. Their stores have even stopped selling phones. I had to order online through the app IN the store. The order was incorrect and was told it was canceled. But it still shipped. Then on top of that the other two phones I did order could not be received. They require signatures but don't tell you that until after the order is placed. Then t mobile restricts their shipper (UPS) from making changes allowing the delivery to be changed to a pickup location. Unless you pay UPS extra. After multiple days of incorrect answers from T-Mobile and a lack of any effort to resolve the issue from UPS I canceled the entire order and am not looking for a new carrier. Didn't make it 3 years with T-Mobile.

Had T-Mobile a long time. Service became very poor. At home could not make a call. Had no landline. In event of emergency could not call 911. I port out 1 line and they would not, so the other telling me to visit a store. The store couldn't do it, so my bill continued. No one would help me. I was finally able to close the account but had to pay the bill of which I did not use their service. You call to get help, you get foreigners who you can barely understand and they don't know what they are doing or do not want to help you. Use caution!!!

I get 0-3 bars in my house and anywhere in the neighborhood. It takes 10-20 seconds to send a text message or will say couldn't send a message :( 😞. I tried bringing my phone to a T-Mobile store and have them reset and maybe helped a little bit but still have difficulty getting a good reception IN the house.

Recently, I decided to switch my home number that I had for over 30 years to one of my T-Mobile lines. Contacted the tmobile and I was told no problem, easy switch. I provided all the information and was told it will be done with in 4 hrs. Every week for a month, tmobile contacted me asking for the same account information. Now my home number was disconnected, the switch wasn't done. Basically, I lost the phone number I had for over 30 years. I have no words how upsetting that is. These people are like robots, they lie to your face.

They made promises of coverage that were deceptive. They urged us to update our equipment saying it would improve our reception… it did not. We now are stuck in a contract with phone payments while only getting one bar or an SOS signal at our home. They will not accept a return for the phones we have. VERY unhappy with this company!

We switched to T-Mobile from Verizon in 2024 and were promised LTE and 4G coverage for my iPhone XR. I spent the next seven months with little to no service at my house and zero service in places like downtown Ann Arbor, MI. I was told my phone was too old and needed 5G capability. I then upgraded to the newest iPhone 16 ProMax in December. Now I sit in my house and travel in Michigan and have a SOS half of the time, and barely one bar the rest of the time. I was told to use WiFi calling, so I turned that on, and still, little to no service. How do they get away with this?

I cancelled my service with T Mobile over a year ago. They kept billing me monthly for $70 and I went in to the store multiple times to resolve it. The store said they couldn't help me. I called in and the I didn't know my pin because I didn't use their service anymore. I finally filed a dispute with my credit card company. Now t mobile is trying to send me to collections for service I am not using and cancelled my service with all them. This is piss poor customer service at best.. or just stealing people's money who cancel with them. Stay clear of this company!

T-Mobile failed as a provider for their new Inseego WiFi router. They mailed me a router for a tryout for a month when tried to hook up for the first time it did not work called T-Mobile and they said the router is no good and the SIM card is not active not only that they also said the representative that set me up Labeled equipment as a new phone. Now I have to go to take out some time to go to this crazy post office to return something that I did not get to use waste of my time. They also said if I don’t mail it within the next couple of days then I will get charged. Scam and

If your a senior citizen run as fast as as you can away from these lying conmen. They will promise to pay off your phone if you switch to them. DON'T fall for it . Promised us we would have our payment to pay off our old phone’s in plenty of time before our monthly bill came due. It NEVER happened. We would visit the store and ask when they were going to pay off our phones and was just lied to. I believe that’s their way to just get you out of the store. When you call customer service you end up talking to some guy that knows about 3 paragraphs in English and just keeps repeating himself. And then just hangs up on you. T mobile in Freeport Illinois. Will stick it to you. We will be switching as soon as possible.

I’ve had ongoing issues with TMobile since they bought Sprint, with the most recent being charged a monthly device protection fee for a device that doesn’t exist, something I didn’t catch for nearly a year because my bill is on autopay. When I contacted them about the issue, they initially offered just a one-month credit. After escalating the matter, they increased the offer to a two-month credit, despite the fact that I had already paid nearly $170 in erroneous charges.

I was told several years ago that I was to receive a free phone, iPad, and watch, which I did not need because I already had those and I told them so, but free with signing with them. More than a couple years later, after getting my paperless bills ever since signing up and did not know how to access them, I was finally able to see and I see that I have been paying for all the "free devices" for years. Not only that, I was paying for a watch connection and have not received that for the two and a half years I have been paying for it. I called customer service and they credited me $85, which of course did not cover the free stuff I have been paying for for years. What a rip off!!!! If you want a honest company, this is not it! Keep looking!

I use to be T-Mobile’s biggest cheerleader and now they're a big joke!! I wouldn’t refer them to my worst enemy. Customer service has went downhill and they don’t work with you if you’re struggling. They don’t give you any options whatsoever. I will be getting a new carrier soon. If I can give them zero stars I definitely would! Good Luck!!

T-Mobile store 5800 west new york nj location and was assisted by a gentleman by the name of Ivan. Ivan helped me obtain a new SIM card and order a phone replacement instantly. The phone arrived within 2 days and I am happy to say that Ivan understood my situation and helped me immediately and for that I am grateful and very appreciative. I considered transferring phone carriers from the frustration, but changed my mind with the level of service that was provided to me giving me patience to wait.

In 65 years, I have never dealt with such a bizarre company. Today my phone detailed it could not connect to the network. I contacted Customer Service at T-Mobile but was told I needed to go to a store. I went to the Claremont NH store who called Customer Service. They detailed the number was permanently disconnected due to excessive roaming charges. I have never missed a bill and pay a set monthly bill that has not changed. They confirmed the account was not in arrears.

T-Mobile insurance is just money exploitation for their own gain. The refurbished phone that we paid for battery was already weak. When I took it to their center, it was there is nothing we can do about it. The guy said take it to someone that can repair it for you. I asked him about the purpose of paying insurance when you can't fix a problem. I hate them exploiting customers.

T-Mobile does not give you what they said about getting my rebates. I had to call them all the time, and they never reached out to me. After two months, I finally received two of the three rebates. However, I was told I could not receive my rebate on one of my phones. I was never told about not getting the rebate. Now they say you cannot combine the keep and switch, and a rebate of $200.00 per line. I am so mad they do not do what they say. Considering going back to my last carrier I was with for 26 years. False advertising. T-Mobile SUCKS!!!!

Do not switch to T-Mobile. Worst customer service ever. I have been with them for over 20 years. Never have I been so angry with a company before. You can not even get a number for any office in here in America. Not even stores have a number to call. Ridiculous. Long story short- I sent my phone for a replacement phone back in March, 19 and it was received March 24th at 2:07 pm in Texas. They are are claiming they do not have it and I now have to pay $1,095.11. I have spent hours upon hours with customer service "supervisors."

I received a text from Metro by T-Mobile. The text reads: "We've got a FREE phone upgrade for you! Simply drop into your local Metro store to claim yours." (Ask about flex deals). IT'S NOT FREE. The cheapest free phone includes a $63 service charge

I ported my number out, and left in GOOD standing, owning my phone. I went to a cheaper provider. Now this might sound dumb, but they billed me 0.17.. Yes, seventeen cents was my final bill. To pay that, they made me pay at least $5.00 because they couldn't take less. If you're on a fixed income, $5.00 can mean a lot (I wondered what would happen if I didn't pay the seventeen cents? Would it end up on my credit?). Just be aware before you buy.

T-Mobile should rebrand Customer Service as Customer Harassment. Even as a 27+year loyal customer to Sprint/T-Mobile, it seems that getting decent customer service even for the most basic purposes at T-Mobile is no longer realistic. I had to have a phone unlocked for my elderly, almost blind and partially deaf father, and so drove to their center at Boston’s SouthBay shopping center.

When I called today, June 17th, to cancel my service due to financial difficulties, I was disconnected and had to call back. The next representative informed me that my billing cycle ends on the 24th, which is when the cancellation will take effect. He also attempted to persuade me to keep my service since I've been a customer for nearly 10 years. He proposed a lower plan, but I reiterated that I cannot afford to pay. I was confused because I had forgotten that my billing cycle ends on the 24th and mistakenly thought that the waiver of my bill last month applied to this month. It felt like he was comparing our hardships without knowing my situation, and when I requested to speak with a supervisor, I was told that the supervisor would convey the same message, so I insisted on hearing it myself.

T-Mobile is the WORST! They have the worst phone insurance. First THEY make the mistake and then they don’t want to fix it and have no responsibility whatsoever. Don’t get insurance with T-Mobile they won’t help you when you have a problem. Apple is so much better.

After I left this carrier on 4/16, they billed me for 141.46 in June. They told me that when my number was ported that I should have been told about the expectations. I was with this carrier for 4 years and this is how they treat you. DO NOT DEAL WITH T-MOBILE, it will be a mistake. Oh, and you will pay for their mistake...

I had three really bad customer service experiences with three different T-Mobile employees on 6/16/25 over the phone. I was seeking to switch my phone number to a different service provider and also wanted to confirm that my account had been shut down and I would not be billed further. They refused to do so. They wasted 90 minutes of my time, accomplished nothing. A word to the wise: think twice, then think again, before you give T-Mobile your business. You can do far better and certainly far less expensive. I gave them my business for far too many years.

Updated on 07/06/2025: Was told I would recieve a refund because I cancelled in May. They then billed me for the entire month that I had AT&T. Today I get 9.00 taken out of my account. If the company needs money so bad they steal it that is a shame. I would not refer this company at all. When Sprint was bought by T-Mobile the customer service went to the dogs. DO NOT GIVE THIS COMPANY ACCESS TO YOUR BANKING ACCOUNT. YOU WILL REGRET IT....

The customer service was terrible. After placing an order online, my card was charged but they couldn't locate my order. I spent over an hour and a half on the phone without any help, and then I was transferred to someone who was clueless about the situation. I would never recommend them to anyone. Additionally, during my lengthy call, I encountered multiple automated messages that directed me through various menus, only to end up at a dead end with no real assistance. Each representative I spoke with seemed increasingly unprepared and unaware of how to resolve my issue. When I finally was transferred to a higher level of support, the person on the other end simply repeated the same steps I had already gone through, which left me feeling even more frustrated.

Coverage in NYC is okay. We have a business plan from Sprint for 12 years, them T-Mobile bought it. We have had to call T-Mobile for 4 events of changing phones in the last 6 years. Every time that we called, the authentication process was cumbersome and bureaucratic. They authenticated me as an admin user but insisted on me providing the taxpayer number which only my boss has. Then they want some long pin that was provided when the account was set up. We did not set up with T-Mobile, Sprint got bought so we don't have this code. And besides, if you only call customer service every 3 years, where would you keep this code? Why doesn't a bank or credit card company need this? Unbelievable frustrating. Will switch to a company that is ran by real humans.

One of the main reasons I chose T-Mobile was for the free 5 gb high speed data in foreign countries which I have used many times. I am Portugal and it is HORRIBLE!! I tried to pay for entrance tix and I received the secret code text the next day. Had to have a friend buy tix. I then read that you get the 5 gb now, but any data over internet is throttled back to 2G. Seriously. I could die waiting for anything. Time to switch!!

Judy G. in Customer Service was the best representative I have ever talked to. T-Mobile is always nice, but she went above and beyond, I think and was extremely helpful and knowledgeable. Give this girl a raise. Phenomenal customer service is hard to find. I am in the field myself, so I know what great service is and she knocked it out of the park with a AAAAAAA++++++.

Wish I had found this before I switch. Worst cell carrier out there! They did nothing they promised and it's impossible to get them to change anything after you get set up. I have spent countless hours on the phone with this company and no one seems to be able to help. They say they will and then nothing ever changes. Please do not switch to them!

If you could leave a minus star review I would give it. I used T-Mobile for years and they are fine unless you have any problem regarding a bill, I have struggled for months to pay off a phone that I cancelled the service on. Every time I called I owed I different amount, 4 months it took to rectify, 3 calls and a 1 hour drive to a T-Mobile center. They are the worst.

HORRIBLE EXPERIENCE!!!! Used T-Mobile for more than a year. However, when I moved to another borough the signal was too bad, I called the main center they over and ever and they didn’t do anything to solve it despite of saying that they will. After trying and trying I got enough and I asked for a refund. They told me that to get a refund they have to cancel my line which they did. But once they did that it was impossible to get a refund. Every time I tried to reach them a person from Africa pick up the phone.

T-mobile promised never to raise my rates on Magenta 55. And they did anyway. Not happy!! Looking for honesty and loyalty again. Hope I can find. That's why I went to t-mobile initially. Thought they were different from big cable. They are just the same.

In store help is just plain old poor. Had a broken phone. Could not remember whether I had insurance or not. Was told that I did by a lady in the store But as it turned out I did not. I Don't think she checked. She just lied to get me out of her hair. Wanted to upgrade to a Galaxy s24 Plus no inventory. They are just pushing s25s. And I know there is very little value in going up to an s25.. So I will just reevaluate. Kind of lost my loyalty though.

Before switching to T-Mobile from Verizon I took time looking at the maps on their web site, to make sure we would have service in all locations we were interested in. According to the maps, we should be able to get good sygnal in all places. When later I visited one of these places (my daughter's house in a Minneapolis suburb), which was supposed to have 5G, I found that there is 1 or 2 bars of some "satellite" at best, and no reception at all a few houses down the street (shown as 4G LTE). A local T-Mobile rep reset my phone and assured me that after that I'd get good reception - but of course I still do not. Treating me as an old fool (resetting my phone) just added insult to injury.

We had a terrible experience with the T-Mobile in store representative. He was not helpful at all and never moved from behind the counter to assist in picking out a new phone. He was very unfriendly and cold. After over 20 years as a customer, the next time we need new phones, we will be going to another cellphone service provider.

We just cancelled T-Mobile after 3 months of service and we also tried them about 5 years ago... Both times it was difficult to get service on our phones at our home on a hill in Metro Atlanta. It didn't matter where we were, if we were able to make a call, most of them dropped. They upgraded their system and offered a bargain plan for seniors 55+. After spending an hour and half at a T-Mobile store to get setup, they goofed up and put us on a more expensive plan even though we "verified" at the store we were on the senior 55+ plan. There was no improvement... Service actually got worse. My wife's phone showed messages "delivered", yet I never received them. She could not log into her bank account because T-Mobile repeatedly failed to deliver the bank's login code for their 2-factor authentication. I cancelled our service 10 days before the next billing period.

Over a year ago now I was in the market to switch cell carriers. I had a single line with T-mobile as well as home internet. The service was decent for the year or two that I had them. They weren’t my main Carrier and was looking to make them my main carrier but the difficulty dealing with an overseas customer service was more than I could handle. They actually laughed at me and giggled in the back ground. In the end I just had enough and cancelled all my business with instead of adding service. Verizon was happy to have me and no complaints. Do better T-mobile. Probably 1 of many customers they have lost.

I would not use this service because T-Mobile’s self-accountability for employee errors are bad and the ability to communicate with higher-level managers within the customer service departments is terrible. I transferred to T-Mobile to try and get better cell reception and after six days of trying, I could not get connected at home nor did the service representative ask the correct question about my equipment. I transferred the cell number I was keeping back to my previous provider and asked that my account be closed completely and numbers and services.

He said, thinking about getting T-Mobile, why don't you wait till they replace Mike Seavert, he is not the CEO that T-Mobile wants. They're already talking about replacing him because he has no idea how to run a business. I've had T-Mobile for a while now and I'm trying to get a phone from them. From the first day I signed up, they never gave me a phone. They want to sell me a flip phone for $100, you know what I pay - $69 a month for service. They could go to hell. I'll find a better carrier, there's plenty of them out there. T-Mobile has gone to hell, folks, gone to hell, take heed, you will be sorry if you sign up with T-Mobile. I guarantee it, every time I need to use my phone, it's dead, it's irritating as hell when I can't use my phone.

Absolutely lied about how much they would charge. Trying to close this account is very difficult. Absolutely a b s nightmare. I don't recommend using their trackers at all. Best to shop other methods for tracking.... Disorganized billing system. Overcharged....

I recently had my phone stolen. I tried to contact T-Mobile online and could never get past the prompts since much of the requested ID verification is stored in my stolen device and it's not committed to memory. After much difficulty I finally spoke to a live agent. Again, information was asked that I didn't readily have available. I was informed that to replace my phone I'd have to go to the nearest T-Mobile store, have them scan my ID, and then have them call customer service to complete the transaction. I understand the need for security measures nowadays but it shouldn't be this difficult for the customer to replace a phone that's been stolen. At a time when people have to try to remember countless ID numbers and passwords there should be a more convenient, realistic method of verification. The victim of the crime should not have to do the majority of the legwork.

T-MOBILE'S SERVICE IS UNBELIEVABLY BAD! After 25 years as an AT&T wireless customer, I switched to Comcast Xfinity; for the past 19 months, I have been stuck with what is the worst, most unethical, and terrible wireless connection that I have ever experienced. Keep in mind that I have been using mobile phones since their creation.

Don’t use them for serve. My husband and I had their phone service and internet. After a couple of months they started dropping our internet so much that we purchased a dvd player just to watch tv. We switched to a different service one week into the new month and they expected us to pay for a full month. And when we refused they sent it to collections. Biggest mistake we ever made using T-mobile.

This place is such a ripoff. They stole my money I had to file fraud with my bank. They double charged me and said I would get my money back. They lied. So not worth the lies and service. I made the mistake of leaving Cricket where I paid 60 dollars a month to 600 dollars a month for this junk. Some ** named Sheramae ** said she would make it right but again total fraud. Run from T-Mobile. Not worth the money. Thieves.

A T-Mobile store employee accidentally opened a business account in my name when I opted for a 2 week free trial of service coverage using my own phone. A few days after beginning the trial I received a bill for $96 for the first month of the unauthorized account. I was shocked! I had not authorized the opening of any account with T-Mobile. When I returned to the store an employee called THEIR OWN internal customer service to explain their mistake and their agent refused to correct it! I am now told their mistake will self correct at the end of the billing cycle. And I will then have to wait 90 days to open the account that I wanted! NEVER AGAIN!

Can we eliminate that suspend button on everyone's my T-Mobile accounts please… it's a scammers wet dream… please it'll be for the greater good of the universe and it'll create a better world and environment for everyone.

My family and I have been with T-Mobile for just a month, and our experience has been fraught with difficulties. Firstly, the home Internet service has been incredibly disappointing; the signal barely reaches our devices, and the promised access point functionality is nonexistent. It took a grueling month just to establish a connection, which was far more complicated than we anticipated.

Worst experience with T Mobile providing false information over the phone and this is third account from my home coming out of t mobile two mobiles and home internet right now. Initially told me that home wifi was suspended for three months and now charged it and told me that previous customer service agent didn't provided a proper response or misguided me, that's what the response and even the second customer service agent changed the info after 10 mins of talk and admitted provided false information. I don't know what kind of service is this. Even after I got official mail from T mobile. Usually never provide reviews but don't know what to say about this service. There is no stars option like zero. I might have given 0 stars.

Talked to them today by phone and they were very rude. I even asked to talk to someone who was higher up to resolve my problem. She was just as rude. The best solution they gave me was to go back to the store where I got the phone. They also said I could return the phone for a refund but they didn't tell me that they would have to pay for a restocking fee. If I could rate T-Mobile less than 0 I would. Currently the online reviews are at 1.3 out of 5. I should have checked the reviews before I ended up with t-moible.

Their internet is awful. Constantly called over the issues for the problems and they just make it worse than it already is. I will never recommend their internet to anyone I know. It's a waste of time and money for the issues they dont even know how to resolve!

I looked at the coverage map for where I live and it says I have coverage. I have a newer phone and my signal bars fluctuate and I get 4G LTE, 5G and 6 and on wifi, yet my phone keeps going into Emergency Calls Only mode, searching, or varying T-Mobile service. Even when I have T-Mobile service, texting and calls don't work. I can scroll on social media all day long without issues but trying to make or receive calls or texts, the phone is useless. Even when I go to other places, cities, downtown, I don't have good signal. Customer service has just told me to reset my phone, put it on airplane mode, reset wifi and none of it works. I'm carrying and paying for a rectangle just to scroll on social media. T-Mobile will be dropped just like my signal. Don't waste your time and money, it's not worth the stress and frustration.

I bought an Apple Pencil from them when I bought an iPad. They failed to tell me that the Apple Pencil was not compatible with it and since they had to ship the pencil to me, I didn’t know right away. But I did test out when it came in the mail and figured out it didn’t work for me. I took it to the store and they tried to tell me I couldn’t return it to the store even though I had returned an internet modem once and they took out back at the store. But anyways, I called in and they sent me a return label and I boxed it up and took it to the local Staples. I tracked it and it was received by T-Mobile so I waited until the next Bill and checked and it was still on my bill. They said check back next month…. Still there.

Worst experience with this carrier T-mobile, I do not recommend their services to anyone. Customer service, not the brightest individuals working there, can't resolved a simple refund payment credit issue. I purchased the Samsung galaxy z fold 6. I returned the phone because I was not satisfied with the product. I called customer service, and they provided a return label. They also stated as soon as they process the phone in the system, I will be receiving a credit of $123.50 back to the credit card. A month and half went by and no refund, I called many times, and they kept giving all types of excuses. I called the credit card company and disputed the charge. They got mad and decided to apply the $123.50 to my phone bill instead as an overdue charge, bringing my bill to a total of $330.70 for the month of June. I usually pay $207.20. Very unethical individuals. Corruption at its finest. I will not be paying the bill and will be ending their service.

T mobile is a bunch of liars and thieves. They overcharged me. Took money out of my account two weeks after I paid my bill. Then they told my bank I did it. They said they refunded the amount but there is no record of the transaction. Then they told me it's my bank's problem. So I filled another action of fraud. Then they tried to take another 135.00 out of my account by using my checking account information like it was check. But I was able to stop that. It is common practice they go into your checking account and take and change the money you owe. Worst cell phone. I am still waiting for them to return my money.

DON'T LET THEM SCAM YOU!!! They lied me and let me switch! My service was good for a week, then sucked! Then they took my phone and didn’t send my gift card to pay it off with previous provider as promised. I was lied to over and over! I was told my phone was free, that was a lie! T-Mobile is one big scam! The service is the worse I’ve ever had!

The text service is horrible and the pricing is even worse. If you confront them for their scam price they will be disrespectful and the tone will change instantly. They will pull up with any BS to convince you that other lines are expensive which AT&T and Verizon are offering much better deals for cheap price. I would prefer them over T Mobile.

I switched from T Mobile to a different carrier and was sent a bill for $1.87. I couldn't pay it in the store because they have a minimum payment amount of $5. I only owe you $1.87. Why should I pay you more than that. I tried to pay it online. Same BS. Was told if I use the automated phone system I could just pay the $1.87. Oh how convenient. That wasn't working. No choice but to pay them 4% for a $1.87 bill. Yes I know the $3.13 extra I paid isn't a whole lot of money... It's the principle behind it. How would they react if they owed me $1.87 and I said I am sorry I can only except $5. I will NEVER recommend them to anyone.

I have been with this company for over 20 years. Went and got a new phone. Forced acc on me which mind you they rip you off. Didn't need the power block. Tried to return it. Didn't want money back. Just credit to my account. Was told they couldn't do that. Amber at North Freeway and 1960 horrible customer service. Being with them that long couldn't give me $20. I will no longer be with this company.

I cancelled my service on May 10. On June 1, I received a bill for my watch and iPads. When they cancelled my phone lines, they never cancelled my other lines. When I called, they needed a PIN. I couldn’t recall my PIN so they required me to go in store to verify my identity. This caused a delay in being able to cancel. I asked them to backdate the cancellation and they couldn’t do that. I cannot access my account to change my autopay or anything else but they will continue charging me. Of course they didn’t ask me when I ported my lines if I wanted to cancel all my lines. They are deceitful. They are out to take as much money of yours as they possibly can. And their coverage is terrible. We never had cell service at our house - we had to use WiFi calling.

I've had T-Mobile for 10 years and I am shocked how they treated me. My phone that I had just got for 250.00 was hacked. I came into the office and they did a factory reset and added everything back on my phone. Within 48 hours I had been violated again and T-Mobile had nothing to say except buy another new phone. It makes me wonder what they are up to. Well I decided to go with another company and start new. Having your stuff hacked twice and losing everything twice is very disturbing.

T mobile is charging me 12.50 a month for a phone I sent them. They've acknowledged that I sent it but they still keep charging me. Their customer service is terrible. I'm ready to cut my losses and switch to another provider.

It started with a friends and family rate from Sprint in 2012 - rate guaranteed FOR LIFE - no exceptions. When T-Mobile bought Sprint, they obviously inherited my contract, but started treating me like an outcast almost immediately - one person at a T-Mobile store in 2022 literally told me I had to switch plans, or I'd lose service - an obvious lie that I called them out on, and I continued with my plan, no problems for another 3 years. Then, just a few months ago, T-Mobile broke contract. I got a text saying they were raising my rate. I called customer service, informing them of my lifetime rate guarantee, but they refused to acknowledge it, and hung up in me.

I switch from one network to your network and paying more and the service couldn't be worse! Where do you get these technicians from? I am on the phone working alongside one for over half an hour and still couldn't resolve the problem! I am an old lady and he is asking me to look or lift a 60 inch to reset it. I was watching t.v and had a power cut so I got the message "not connected". He could not fix the problem. I got frustrated and hang up. I will be taking my business elsewhere.

T-Mobile has been getting worse over the years, trying to raise prices on grandfathered in plans, since Samsung screwed up the S22 Plus with the update tmobile offers to replace my phone since I am paying a butt load for the protection plan but they still want to charge me to replace it.. Wtf is the point of the plan.

I’ve never had such a consistently frustrating experience with customer service as I have with T-Mobile. Every time I call, the wait time is anywhere from 30 minutes to over an hour. When I finally reach a representative, the communication is incredibly difficult—there's often a heavy accent, and I find myself repeating the reason for my call multiple times with little to no resolution.

I called T-Mobile customer service to resolve a a very small issue. I bought a prepaid card for my phone. I scratched off the area to reveal the activation code. One of the numbers became unreadable. I called cs at TM and they refused to assist me. I told cs I could send the receipt for proof of purchase. The declined to assist me.

2nd call was Wednesday to close out my account. Spent another hour and was told the account will be closed.

I recently purchased a phone from Walmart. I explain to the gentlemen I DIDN'T want a plan over $40 because I'm on a fix income and I can't afford it. I received first bill two days later from T-Mobile $59. WOW REALLY. Nobody listened to me, they put me in something I KNOW AS A SENIOR ON A FIX INCOME I can't afford. THEY'LL SEE and when I started this journey I was paying $32 Page Plus sorry I left. This phone has no data all day, tired of calling.

Scammers, went into my account and turned off device protection on purpose so they wouldn't have to cover my cracked screen and been paying for the insurance for over a year and they can't help me bc they recently took it off without my knowledge. Also double charging my account up to 400 a month. Insanity AND I'm military on a veteran account. All they care about is being trickster and robbing you blind.

Awful, just awful. When I first signed up, I was told there would not be an increase to my rate and actually have that in my contract. My rate has gone up twice. Now I dropped my protection plan on a three year-old phone and I continually receive harassing notices from T-Mobile That my protection plan has been canceled. This is number 25 in three days. T-Mobile: Protection360 has been removed from line ** effective 06/03/2025. If you did not authorize this, please call 611 or go to t-mo.co/Contact.

After canceling my T-Mobile service after years of unfulfilled promises and POOR COVERAGE on May 14, 2025, I was informed they, T-Mobile will be sending me a cancelation package. What I retrieved out of the mail was a threatening letter asking for $35 as my bill was late (not due until May 25th) and they had not sent me the balance due!!! I will NEVER DO BUSINESS with T-Mobile or any carrier that utilizes their network EVER again. KMA T-MOBILE.

T-Mobile thinks that they have the right to decide to delete your voice messages, when you do not want your voice messages deleted. You can save a voice message and T-Mobile will still go in and delete it. I have been trying for a year to get my voicemail box to fill up so these certain scammers can quit harassing me. But T-Mobile thinks that they know better than I know about what I need and they continually delete the voice messages and enable these people to continue to harass me. I have saved the messages and T-Mobile still goes in and delete the messages. As soon as my work slows down, I’m going to get rid of T-Mobile because they suck. They do not have the right to decide that they can delete my voicemail. I have no idea whoever came up with that, but it is so annoying and it has made me really hate that company.

T-Mobile is AWFUL....20 dollar late fees,10 dollar support fees ...If you buy a phone they make the payments small only to contract you for years...And YOU CAN NOT GET ANOTHER SERVICE WITHOUT THEIR RELEASE.....RUN, RUN, RUN FROM T-Mobile...It feels like a prison sentence.

Horrible service. How many times can I say it. HORRIBLE, HORRIBLE, HORRIBLE. Wasted time with them. 5 calls with an average of an hour or more. Never could get the internet service sign up accomplished. Had to go to the actual store because "customer care" doesn't care. BEWARE!

I was linked to another device. As soon as I came in they said, "We'll be right with you". Very nice guys. Then when it was my turn they unlinked it fast. Awesome customer service. Very respectful. The guys helped me fix my phone. I left very happy!!!

Cyanna and Jaelynn were exceptionally helpful at the T-Mobile store in Lewiston, ID. They helped me get new phone and my current phone transferred over from Verizon. My last 3 years with Verizon were very poor As we were traveling and had problems they did not help with. They tried charging us for international travel when they had verification we were in the U.S. I am hopeful T-Mobile will work out better.

T-Mobile supposedly transferred my old phone with my videos and memories of my mom that has not recently deceased and they did not and I lost everything, all my videos, my voicemails. Everything that I told them was very important to me and they did nothing. They lost it all and all they told me was, "We're sorry that our employee did that for you to you."

Horrendous services handled by offshore call centers who cannot completely facilitate customer needs due to language barriers. Also dishonest billing and promotion offers. Time to switch back to Verizon. The cell phone service and reception is often trash as well.

I have myself and family on their plan. Phones do not work right, calls drop even if in bigger town or city. We are so disappointed with service. Have been to the store so many time just to be told to go to another store. Would not recommend to anyone.