T-Mobile Reviews

Recently I switched from T-Mobile to Verizon and told T-Mobile to disconnect from their service. They failed to disconnect Apple Watch from the service and still billed me for the full month service even though I used only partial month/a few days of the month. Their policy is They do not give credit for partial months.

I signed up with T-Mobile for phone service while I was traveling to Europe. I needed the service for only 12 days. I was charged for the time before I put the SIM card in the phone and for a month after cancelling. The data worked great but I wasn't able to place calls or use texts. When I called customer service after my return, I was told that it was because I hadn't turned the wifi off. I wish they had told me this in advance. They refused to give me a partial refund because they claimed it wasn't their fault.

Cassie help me get my account corrected because another customer service representative didn't explain things to me properly messing up my monthly payments. I have had wonderful working service in my area.

Just another greedy corporation that severely increases your bill after the first couple months. Looks like Verizon has some competition on being the worst provider. Save your money and get a pre-pay plan.

T-Mobile is horrible. We switched to the over 55 plan to save a few dollars & got a phone with the promotion. After one month, the bill is now almost as expensive as before with taxes fees & they removed the promotion after the fact - criminal!!!

T-Mobile has provided a truly miserable customer service experience. I ordered a new device from them directly for the first time, after 20+ years of being a Sprint/T-Mobile Customer. After 5 days had passed, I contacted customer service and found out the device was on backorder. At no point had this been brought to my attention previously, and I expressed disappointment about that. Customer service then stated that they would ensure that my order shipped within 24 hours. This was just to get me off the line with a positive resolution.

I have been with T-Mobile for over 21 years. They were good till the new CEO came in. Now increasing prices, even there is a price lock with the rate plan. Just doing it since you have to agree to not sue them. Otherwise a class action lawsuit would be already in full swing.

T-mobile customer service is ran by people that don't like their jobs and by people that don't know anything or just are not informed about the company. They talk to you in such disrespect... another "VERY ANNOYING THING" is they will make this big fuss about how the primary account holder needs to disconnect lines and how you need to have you Tmobile ID pin etc etc... yet "authorized users" can open up lines, take out phone plans, do just about anything the primary can just not disconnect lines right??? But here is the kicker.. ready.. I go through the chat to disconnect a like and did they ask for any proof I was the primary account owner? NO!, Did they ask me for the pin?? NO! Did they ask me any verification?? NO! Great job T-mobile.

With them for 5 years and well, somehow, the wrong label got sent to me. I think I put on the box so the phone kept on getting return. And finally, I took it to the store a couple days after the trade end date. Yeah, you know, life's busy and it's the same phone. They're giving the new customers for free. You know what about existing customers? So now I gotta pay full price for the phone and stuck with the trade phone but that's how they treat their loyal customer. And the bad thing is, every time I've traded in my phone. It's been for the upgrade that they're already giving away for free new customers but you'll get charged full price and that for the basic random the basic phone that they give away.

I wish I could give 0 stars!!!! There is never any signal. Things take forever to load and actually work. I very much dislike T-Mobile and will definitely be changing where I go to from now on. The people are wonderful and so is their service but the signal and everything else is just bad.

We lose signal a lot traveling so it's no good for navigation. My son lives an hour away. Can't reach him most days. Be very careful and read all of their fine print. They added all kinds of extras on and never have good customer service.

When T-Mobile switched from the T-Mobile app to the T-Mobile Life app, it screwed up my account. Every month the past 6 months I've had to call in to get things straightened out. One time they even disrupted my services. If there are any more problems, I'm leaving T-Mobile after 10 years.

One of the worse provider if not the worse. Customer service and employees in any of the stores I visited blame each other. Easy tasks you ask to do can never be completed by any of the employees like copies of statement or simply cancel lines. They keep billing you blaming each other for job not done, and you get stuck in a vicious circle. Too bad I do not have an option for 0 star.....STAY AWAY, THEY ARE SHARKS.

I appreciate ** T-MOBILE expert at store number 985E in Tampa off Hillsborough. I went in the store and made an impulse buy needing a phone in a hurry. ** explained it why she thought I was making a mistake the first day and despite her observations I made the wrong decision. The next day I realized she was right went back and she helped me walk out of the store feeling confident I made the right decision and even took the extra time to help me switch things over and return the device I had bought the day before with so much ease. She had every answer I needed to take care of the whole situation. I went in there because my phone was broke and she made it so easy for me to be right back on track. I’m a proud customer of T mobile and would refer all of my friends and family to visit ** at the T mobile store # 985E 2302 W Hillsborough Ave Tampa FL 33603. Thank you!!

I was with Sprint. Since merger, they've held to nothing they've said. Price kept creeping up and when I paid off 4 phones which equaled around $75 dollars my bill on went down about $40 for 3 months then all the sudden there was a $12 increase and they danced around explanation. Customer service is HORRID!

Customer support does not understand it means. This company does not respect or value customer loyalty. They just lost so many customers - probably fed up with their crazy prices. Their stock took recently a beating. What more do you need to know?!

Would never recommend the company to anyone, because since I signed on... been lied to, and stuck with equipment that I tried return, but couldn't..being charged for stuff never got. Jack prices upon.

I live in area w/o wired internet and touchy Wi-Fi. I have had T-Mobile Wi-Fi modem for few years along with 2 cell lines. Until all the changes in their plans w/in last months I could use my phones w/o a lot of problems. However last 2 months I can’t make calls from my home as told I’m breaking up - this is almost every call. Also dropped bars as trying to make calls = I’ll start out with 1 or 2 bars then try and send text or make call and bars drop to zero. I know T-Mobile uses Verizon towers so they are dropping my service quality. I just asked girl at TM store if a cheaper plan (I’m senior. Had good plan) being advertised would be better option (5G). She told me, "No. It would probably be worse."

I called to upgrade 3 phones that I have in my plan, they told me so much garbage about a trade in. I sent my 3 old phones, they gave 3 phones, upgrade the plan from Magenta to a horrible business plus and they stick me with 6 lines insert of 3 and I have to pay for extra 3 lines that I don’t use and definitely I don’t NEED. That was a very dirty play. After being their customer since they were SPRINT, after 24 year I believe is about time for a change. Don't let them fool you.

Was with Verizon for 26 years. Worst mistake I've made was to switch to T-Mobile. Was told for same service, unlimited text, call, and data would be $82.36 a month and myself and person who recommend me would get a $50.00 credit after 3 months and service would be better. Bill not what was told to me by manager St. Ormond Beach store told me. Never not $50.00 credit and service sucks. Half time, don't get phone service. Stay as far away from T-Moblie. For not use, but or believe T-Mobile. Would not recommend T-Mobile to anyone. T-Mobile just wants your money and could care less, you were lied to by their store manager and says nothing they can do about it even though store manager lied to sell their service. Tell everyone and anyone thinking about going to T-Mobile, do not use T-Mobile. Service is below par and all they do is lie.

T-Mobile USED TO BE the best consumer ISP out there. It isn't any longer. Now, their HotSpot and device speeds are slowing down and are unreliable. When you call customer service, you get a 5 minute speed reading monologue on tech you don't need --even if you tell them to stop. Clearly the focus has become on sales and not on quality. And what an ignorant decision to make. People are calling you to COMPLAIN. Why would you think we would upgrade when your services already are terrible? LOL. A bunch of people are getting a pay check THEY DON'T DESERVE. If they keep this up, I'll do some research and see if another ISP has become better or equal to them and if so, dump them for good.

I recently switched carriers from Verizon to T-Mobile last month. My son and I brought our phones over, and they had a rebate called Keep and Switch. The rebate was $800 for each line. I submitted the paperwork for the rebates and my son is getting the $800 rebate and I am getting $166 which was the amount I owed on my phone. I took care of paying my phone off like T-Mobile reps. told me to do. Now, I am being told that my rebate is $166 because that is what I owed on my phone.. I went into a T-Mobile store and gave them the necessary paperwork I needed in order to get the two $800 rebates. The manager from this store which is located on 4154 Mckinley Pkwy Suite 1300. Hamburg NY 14075. EVERYONE BE WARNED, T-Mobile does not own up to these: SPECIAL REBATE OFFERS!

Before you switch to T-mobile. They are the biggest scummy liars ever. They'll tell you exactly what you want to hear. Do not switch. They are scum. The bigger they get the worse they get. Do not let them suck you in. Their service does NOT work anywhere near any beach or water. They are **. The employees will act like they care but they do not. Stay with verizon or whoever you're currently with. Please trust me on this.

T-Mobile has deceptive business practices. They will say anything to keep you as a customer but as soon as you are off the phone, everything goes back to as before. Don’t believe them ever!! They will say anything to keep you and not follow through. Such a shady way of doing business. I was a customer over 20 years. Back to the Sprint days. Goodbye T-Mobile!! I’m going to take hundreds of your customers with me to your competitors.

Worst cellphone company on the planet. They lie they pass the buck when in the wrong and haven’t refunded my money and act like they can’t talk to each other from department to department. I switched to them on 2/28/25 changed my mind and asked for return labels and pick up from UPS the same way they the phones were sent. Only needed one label because received 2 phones in one box. Sent phones back and had paperwork and tracking numbers. But the return warehouse lost the iPhone that was returned gave me a partial refund and a confirmation email of only one phone being returned.

TMobile on Medical Center, Murfreesboro TN. Robert wasn't helpful. I asked if I could get a phone plan for international travel, he said no. I asked if he could help with my phones echo, he said no. I called TMobile and the agent was able to offer me a Data pass for travel. Great agents if you call in.

This company is more corrupt than Verizon. First purchased Sprint, which had great service. To T-Mobile with absolute garbage service and this is being 3 blocks from a tower. Next they don’t tell you is autopay is removed 5-7 days before your due date. They also do not tell you your bill is cut the day after your due date, but is not sent to you via text or mail till 2 weeks before. Bigger scam artists ever.

Staff at T-Mobile Providence Highway Dedham Ma are fantastic. Showed up 10 minutes before closing to buy new phone and service due to loss. Friendly, kind, professional, knowledgeable and fast!!! They didn't say - "Sorry we are closing." Great vibes at that store. Shout out to Francesco especially. Give these people a bonus!! They earned it!!

Unfortunately, I am writing this review to express my dissatisfaction with T-Mobile customer service. This week with T-mobile has been nothing near pleasant to say the least. I went to the T-Mobile main store in Pensacola on Davis Highway location, Sunday, April 27th, where multiple people helped with my claim on my phone.

Beware of their free line. I had 4 lines with T-Mobile for almost 22 years. I switched to Spectrum for cheaper service for a 1G speed. Now, because I switched, T-Mobile is charging me for the free line even though I never used the line. I had 3 lines for myself and don't need an additional line. Julie from the ** customer service was very rude. She thought I don’t understand what she was telling me. Cut me off multiple times with her loud voice. Beware of their free stuff. It will cost you when you switch. I will address this with BBB! I will check with BBB and provide my statement.

I ordered service twice and cancelled immediately as ADT backed out of their contract and I didn't need the devices. I am under an emergency order of protection which was disclosed with every conversation with T-Mobile. I am now being billed for services I don't have and I'm getting collection letters! My credit has dropped 60 points and I'm trying to buy a house. I'll have to live in my car now because I'm not going to be able to get that loan.

T-Mobile sucks. I will never EVER use them again. We signed a contract for a couple of galaxies, I paid them off and got iPhones under a deal, where I signed yet another contract for a certain monthly payment. Then after a few months the payment when up significantly. I mean it went up by like 80 dollars a month. I called customer service and they kept sending me on a goose chase between them and going into the store, only for both sides to say it’s the other side that is the only one that can change things. Then they would say they fixed it and then I’d have to call again the next month. Then they told me my promotions were never applied but they couldn’t do anything about it anymore. Then they kept double charging me so I’d have to call again and get a refund. I decided to pay the iPhones off and switch companies. They overcharged me when I paid the phones off so I paid the phones off and paid a monthly bill for the financing on the phones.

I’m a disabled U.S. Army veteran who lost 39,000 XRP (valued at over $88,000) after a SIM swap attack on my T-Mobile phone number in 2021. Hackers used the breach to access my Coinbase account and drain my crypto. Despite my repeated attempts to get help, T-Mobile failed to properly investigate or take responsibility. Their final response? A lowball settlement offer of $20,000 — And then they blocked me on social media when I kept pushing for answers. Even their CEO acknowledged my situation in writing, yet nothing meaningful was done to fix it. No accountability. No transparency. No justice. If T-Mobile can’t protect its customers — especially veterans — from this kind of attack, they shouldn’t be in the business of handling our personal data. Avoid this company at all costs. Their systems failed, and so did their ethics.

Promised a fixed rate that is $5 a month less than I am getting billed. Basically, they say too bad that is the bill. Bait and switch for sure. Promise anything to get you to sign, then you’re stuck. Waiting to see if price lock is a gimmick too. Willing to bet it is. Consumer beware.

Their wifi service sucks. It never works. Always loading. I've called so many times. Nobody does nothing about it. My wifi box is always restarting. It restarted 5 different times within 3 hours. This is absolutely ridiculous!

The system that's put together by the leadership is absolutely appalling and therefore it's all the leadership I hope have bad days. It takes a lot to think that way however when I call and I chat and I say to the T-Mobile representative that my loved one is hospitalized and there is no family and I need to be able to have service for the day to hear from the hospital and I can and will send in documents for proof. When all I get back repeatedly nonetheless is make the minimum payment and all will be fine, I feel so much like these people don't care that I'm a customer, in fact they must hate me and anyone like me who needs the service for the emergency they are in and can prove. It's appalling to know the leadership who puts this system together is fine with it. Like I say, I hope.

I recently upgraded my phone and added a line. I left the store and everything seemed fine. I received my bill and there were charges that could not be explained by the customer service representative. Very disappointing.

This is the worst company I’ve ever encountered. They run a total scam! They’ve been charging me for over a year for a phone I don’t even have, and they keep billing me for phones that aren’t mine. I’ve made several complaints, but all they do is continue to charge me. I wouldn’t recommend this company to anyone. I have a huge platform on social media, and I’m going to let everyone know what they’re doing. Seriously, do not sign up with T-Mobile—They’re running a scam!

I just received a message telling me that I have used 48% of 50% of my "unlimited" data, and I also have T Mobile Internet that barely works for $50 bucks a month, I was on WiFi to write this review, but had to go back to data because it just spun! Don't call it unlimited Data when it's gonna slow down after the 50 is gone, or fix the WiFi service you offer! I have been a loyal customer for more than 10 years!

Horrible phone service. As soon as I am done paying off my devices I’m switching to another carrier because they’re T-Mobile is garbage! They will upcharge you on fees that don’t even exist. Double charged if that.

I have been a customer with T-Mobile for years, who assumed my service contract for mobile service from Sprint who I had been with for over 5 years. When my service was transferred, I was assured and guaranteed the voice and data plan rate I currently would remain the same for life and not change unless I altered the plan. This plan was considered a "grandfathered" plan with the rate set for life. This was explained by both Sprint customer service reps and also T-mobile customer service reps whom I had spoken with during my time utilizing their service who were able to locate and verify this information when I contacted them. This rate was $29.99 w/ tax which came to $34.11 monthly.

I have a Motorola Razr bought in November of 2024. I was told that with the Protection 360 if the screen cracked I would be able to exchange it for FREE. WRONG. It was $105.00 to replace it because I dropped it yesterday and the middle of the screen cracked. They lie to sell the insurance.

My husband and I signed up for the TMobile One 55 Plan for $70 for 2 lines. We were told that the price was locked in for as long as we were with the company plan. Recently, my bill was increased $10 without warning. This wasn’t supposed to happen. T-Mobile stated they needed to raise the price and stood by their action even though this went against their initial policy. This makes me wonder what they will do in the future. Not a company of their word.

Thank you Logan and Cameron! I walked into the store in Maple Valley WA. With an issue with the browser on my phone. After two days of trying I couldn't solve the problem. After showing them the issue, they asked a few questions. Cameron asked to see my phone. He found an update that was due and keeping me from accessing a website I need every day for business. A big problem for someone like me and a easy fix for someone that knows what they're doing. I appreciate them both for going the extra mile to help me. With that kind of care and service they represent your business well.

I experienced the worst customer service from T-Mobile on April 23rd 2025. I had been a customer for 9 1/2 years according to records. I called customer service to ensure all my devices were unlocked. All devices were paid for in full when I purchased them. When we went through the devices, the customer service rep stated they all were unlocked. Then all of a sudden he said that one he wasn’t sure about. I was confused and asked him to unlock it. He stated he couldn’t which confused me and I replied that I don’t understand why he couldn’t unlock it. Then he snapped at me saying, "What do you mean you don’t understand, I explained it to you." I said, "No you didn’t," and it resulted into an argument which he talked over me. I then told him I need to speak to his supervisor. The rep said, "Fine, I’ll get my supervisor."

T-Mobile charge me for 2 month of service after I return the wifi equipment for my house. Send me to collection for $139 dollars. T-Mobile acknowledge the problem and still will not solved it. Terrible customer service.

The process for setting up my account and getting my mobile hotspot was a complete nightmare. Canceling my service was even more of a headache and I was billed for multiple months after asking for my service to be canceled. Their company's inability to track account call history enabled them to charge me after I asked to be canceled because they stated they had no records of my call. Go elsewhere with your business.

I had 5g internet with T-Mobile for six months, and had a terrible experience with the service - I spent at least an hour a week on the phone with support, swapped my router out at least three times, and nothing seemed to work. Nobody could tell me why it was constantly dropping to less than 1 mbps when it should have been 250 mbps.

Worst customer service ever!!!! I have been trying to straighten out a billing error for over 6 months. Average wait time to speak to a supervisor 90 minutes. Then when connected to supervisor I got a voicemail that cut me off before I could leave a message. I’m through trying to reach someone who speaks and understands English. Next time, we will meet in the courthouse of my county.

Everything worked out well till I decided to go with another company. They continued to bill me when I was not using their service. I had a phone number in the plan that was not being used. I did not port it to new company and I paid the entire family plan rate for this one number $170 per month.

Like many long-term customers of T-mobile, I recently received notification of an increase of $5 per line going forward. Four days later, they had the audacity to send another notification claiming they are offering an additional line for "free". Nothing about that offer is free. Clearly, our recent increases are being used to subsidize these "free lines" for everyone who chooses to activate them. Those of us without a use for the extra line should be able to opt-out. Our finances are being unfairly leveraged in order to support T-Mobile's scammy marketing tactics.

They charged me for 400 USD for international call. T-Mobile customer care representative mentioned they are going to remove it but still they send me bill and told me they are going to send to collections. Fake company and fake words.

I had a horrible worst ever experience with T-Mobile. They charged me for a phone I never had. The error was on their end. They sent my account to a collection agency and I NEVER HAD A PHONE with them. This was an unbelievable nightmare. I finally got it all resolved but it took a ridiculous amount of my time. They made a big mistake and never acknowledged responsibility. I asked at the end for them to send me a link to customer satisfaction and never got it...I am definitely staying with Verizon.

Service was questionable in my area, no matter where we put it. Quit using it several months ago, but kept service on as a backup for my other service. After that period of time, I decided it was a waste to continue to pay for it when I had not used it at all. Called and cancelled end of March, and was told there would be no additional charges (the customer care person noted that the service had not been used and was able to fully close the account). Come mid April, I get billed again for a service that was cancelled (and I can't even log in to my account as the account is closed). Now I get to fight with my bank to try to get my money back, which is not looking good. If you have no other options at all, and I mean none, go ahead and give them a try... but if you have any alternatives, go with that. This is beyond frustrating and I have no options.

The worst. Had for 5 days no service outside our house. Switched back after 5 days and they won't refund first month fee we paid them. A month later after cancelation they charged us $6.90... They said because we didn't cancel auto pay they could charge our card. Insane. They talk in circles even though they say in writing if you cancel in first 30 days they will refund the first month. Liars and scammers!

I was going to switch to T-Mobile until family member talked me out of it which was already too late cause I bought the SIM card. Once the SIM card was delivered it started charging me right away. First price was $67 second price for the next month was $87 and the third price was back to down to $64. I don't know how they come up with these prices. After that I told them that they need to give me my money back. I haven't used them in 3 months. They return my money back all of which they took out then they turn around the next month sent me to collection agency to return the money back to them. Not even a week later they took the money out of my account. I don't owe them a dime cause I never use the service. I kept with Verizon. Now I got to fight to get the money back which they stole from me in the first place. If you asked me they are a bunch of con artist,.

This is the worst cellphone company I've ever experienced in my life and I've experienced all of them. I called them up last February to exercise and see what kind of port in deals they had. They had a very good port in deal for a Motorola Razr. I took that port in deal. The agent tried to sell me three lines. I told her I was in school and when I completed school I might consider calling them back to exercise that three line deal. Two days later I receive a phone and three SIM cards in the mail and $165 bill. 4-year customer of Cricket I have no purpose to even have the other two lines. They refuse to adjust the line accordingly. They suspended the other two lines and charged me for the suspended lines every step of the way.

Do not ever use this company. This company is a joke. My husband is in prison, uses Securus to call. Yes I have an active Securus account. He has called for a month then yesterday he calls but the calls never ring through, I see it on the account the attempts to call, so I call customer service they give you the run around and repeat themselves because instead of trying to help you they instead love to hear themselves talk. I called 5 times yesterday. Today he still can't get through, so I call back, they tell me to call securus so I did. Securus says I have funds and it's active since T Mobile Metro says they meaning securus has to activate it. Securus said they had no idea what metro was saying. Metro t mobile blocked the calls from my husband saying they were spam. Which I then called metro again.

I was sold on the switch with a promise of 5 free phones but in addition to not getting 2 free, the monthly rate is $32 more a month than agreed to account of sale. All was on the phone with very nice but unfortunately ill equipped phone representatives. I will switch as soon as the contract will release me. I have no more time to give this foolish company. Huge regrets! Do not switch to TMobile!!!

Don't use T-Mobile. They had been ripping us off from day one. They promised 1 price but then they turn around and charge you hundreds more than what you agreed to then after you buy your phone and pay for it in full they lock the phone so you can't switch. My friend bought 2 phones from Walmart, pay for them out right and had them turned on with T-Mobile. He recently switched company because their service became horrible and T-Mobile locked his 2phones and demanded him to return them to T-Mobile. How is that fair? He paid for them in a different store and they stole them from him. Me I gave the $400 down and paid them $38 a month for the past 8 months for a $599 phone and they locked it and refused to unlock it so my advice is just do not do business with t mobile. They will rip you off big time. Buyer beware.

They sell your information. I've been hacked off the dark web. They've sold information that has cost me and it's on my credit report so yeah hands down worst place to have a phone. Your service is absolutely terrible. Your customer service sucks.

I close my account on April 6 and switched to Spectrum and even though my account was paid until April 18, in advance, because T-Mobile charges you in advance for the service month, they when ahead and on April 27 withdraw 50.00 from my debit card and when call them on their mistake and ask them to refund the money, they refuse and try to return a partial refund instead of the money they took. When my account was closed and I switched to spectrum, that should has been the end of billing! They are very dishonest and shady company.

I've been a loyal customer for just over a year. I bought the Revvl 6x. I didn't have any issues for a few months. Then, apps weren't working properly. It got to the point that I had to restart my phone every few days. Flash forward to today. My account has been suspended. I paid my bill online, and somehow it got cancelled. I didn't cancel my payment, and I know my bank didn't cancel it. The charge is still on my account. I have notified customer service several times, even sent them screenshots of my bank account showing I was indeed charged.

I've been scammed by T-Mobile, after moving away from them 2 Months ago. Today April 17th, 2025, they still charging me for a service that I no longer have with them, I changed my T-Mobile provider in March 13, 2025, and moved away to another provider, and today just received another bill from T-Mobile trying to collect, after they have collected the full amount within the past 2 months that I was still with them and after moved away from them. I have proof about the 2 months charged to my card by T-Mobile after moved away from them.

I have been a long time SPrint customer, now T Mobile, in which unfortunately is ending soon, I got excited in buying my daughter's Iphone 16 for XMas last Dec 2024,

I am a senior and I have been a customer with T-Mobile since 2016. When I signed up with T-Mobile I was told I was in a Life Time rate lock for $55 a month including taxes and fees so I switched from another carrier to plan for future years. T-Mobile has now decided instead of acquiring new customers and charging them a set fee for future bills that they would go back to their existing customers and break their promise of a lifetime rate lock. If I had the option of lower than one star on this review I would definitely use it!

If I could give no stars I would. Worst experience I've had with any company and would never in my life recommend this company. They don't help. They try to be sneaking and upcharge you without consent. Don't care about their consumers. Waste of time and would like I said never recommend this company

I would like to share my negative experience with T-Mobile's customer service. I returned the equipment the next day, yet I am still being charged for the entire month. When I called T-Mobile, they offered me a credit, but then I received a letter from a debt collection agency. This situation doesn’t make any sense to me. I contacted the debt collection agency, and they informed me that my only option is to negotiate an amount with them to resolve this issue.

I’m a 4 phone, 14 year customer starting from Sprint. I use auto pay. Occasionally over the years I’ve used a payment arrangement when necessary and it has always been successful. 4 weeks ago I needed to use a payment arrangement again. My bill was $300 and the arrangement was to pay half on 3/26/25 and other half on 4/12/25. 1st payment, all good. 2nd payment double charged. 2 separate payments on 4/12/25 of $150 each! Their error overdrafted my account that also got hit with a $30 overdraft fee! I immediately jumped on the customer service chat. After waiting for more than 30 minutes to chat with someone, I finally chatted with a person that saw the error and promised me a refund of $180 to cover the incorrect charge and overdraft fee. That was 2 days ago. While I wait for them to correct their unexplained error, my checking account is in the negative.

Tmobile is getting too expensive to stay with them, you try to speak to them about your concern and it seems like they don't care, looks like I need to start looking around for another carrier, 200 a month is crazy for phone service.

T-Mobile is a customer service nightmare. Consider this your warning to stay far away from using their services. We used their internet service only for 3+ years. It was cheap but you get what you pay for. Outages, poor connection, and dead times were a common occurrence. Finally had enough and decided to switch to another service. I called and cancelled, then returned the internet device the next day. They sent me a confirmation that the account was cancelled and then a confirmation that the device was returned, but then two months later tried to bill me for $400. I called in to get this resolved and the customer support was awful. They said they couldn't verify my account because I didn't know a pin for the account. Put me on hold for 30 minutes trying to figure out another way, then they told me to go into a store.

My daughter's father had her cell phone on his plan when he recently passed away. To make a really long story short, the best way we found to keep her phone active with the same number, was to switch to my carrier. We went in person to the AT&T store and they spent hours with us trying to get her phone off of T-Mobile and onto my AT&T plan. My daughter and I spent an hour on the phone with "customer service" being transferred to at least 7 different people, each one telling us that we needed to speak to a different department. Some of the people we spoke to gave us a hard time, all but accused us of lying, asked to see the death certificate, etc. It was a horrible experience for me as a mom and for her as a young adult who just lost her father and has to try and navigate taking care of things like this. I am very disappointed in the treatment we received.

Horrible customer service. I was going to change providers and changed my mind when I was on the phone for 1 hr because the rep couldn’t figure out how to transfer my number. I told her to go ahead and cancel and I would keep my Verizon account. I was billed 2 months later and I spoke to 3 different reps. All that lied and said they would email me a cancellation and never did. Frustrating. I had to dispute with my bank. Do not use T-Mobile.

Horrible horrible service. They don't care one bit about customers. Awful and pathetic. All they care about are their stupid pathetical policies and procedures. They don't care about loyalty integrity or anything of the sort.

I went to get a new T-Mobile line. I was told by customer service I had an outstanding bill for 3 months of service. It was sent to collections. So I was told to contact them and I did. However my account there was closed out. So I called again to tmobile costumer support. They said they had no info on my account from 7 years ago and the collection agency had to file a report to tmobile so I can get a bill that I never owed on cleared. Tmobile says they don't have any info on my account yet I gave them my old account number and they found me right away. So they had info on me enough to say i owe them yet they had no info on me to correct their fault by billing me without service. So I tried to contact corporate office, however there is no email or phone to contact them except being routed overseas to a customer rep. This company is a fraud and they continually get away with it. There is NO ONE in their call center to care about anything.

Service is horrible. Customer service and tech support is horrible. I have literally spent numerous hours and numerous trips to store to resolve my issues and still do not have these issues resolved. Overall it in the Title.

I have been praising T Mobile's customer service since they acquired our account from Sprint. No more. After receiving the notification of the added $5/line charge on old grandfathered plans, I called to see about switching to the Go5G Next Plan. Was very specific that I wanted to verify I could receive the current advertised rate. Was assured yes and given specific dollar amount of what the switch would cost. A couple of weeks later, I called about a different question and spoke to another rep who said no, actually we would receive even better rates than they quoted earlier. Once again, went over in exact detail what we would be charged for each of our lines and verified our add-ons for other services would stay the same so I knew exactly what the new bill should be.

Have T-Mobile for internet in Sun City AZ. Being Cdn snowbirds I go on suspension every six months. But some lovely person decided to not reduce the price while under suspension and leave it at regular price unlike previous years and I was not told when placing internet on hold. So they want regular price while on suspension so why would you even bother with suspension then. Anyway I cancelled but they wanted a month's notice. I guess they just don’t care...

Kayla at the Newport T mobile in Rock Hill SC is rude and incompetent. I can't put a store # because she doesn't know it. I'm trying to return a router box and she can't take it back bc she can't print a return label. I was told by 2 different people on the phone that the store would take it back. So I had to do Kayla's job and call them to have them email me a return label.

The sales lady on the phone told me you can't go to the store and buy a phone anymore, so I ordered from her and ordered next day shipping, I told her I needed the phone "yesterday" and she assured me on Thursday that I'd have it the next day. Friday I checked the tracking, Tmobile's website said it would arrive sunday and UPS website said tuesday. I called customer service to get my money back for the "next day" shipping, and was told basically that that wasn't going to happen, so I asked them to send the order back and give me a full refund. Because before I even recieved my phone, I am absolutely hating their service, I tried to go pick up a phone in store, and could not get the credit on the account because everything I was eligible for was used for the first phone.

Have been with T-Mobile (was Sprint) since 2004!!! Have always had multiple lines, phones, accessories, etc. It's my husband, myself, and we've raised 3 boys (2 of which are still on our plan. We have 4 phone lines now). We've been on what they call 'the grandfather plan' since 2004. We've tried their internet recently, that was HORRIBLE!! We canceled. Now, they decided to increase each phone line by $5!! So apparently it means ABSOLUTELY nothing to be long customers!! The service isn't even great. A lot of dead zones! My husband and I now do a lot of camping in various areas and we don't have coverage much of the time!

It has been one big headache. I use T Mobile for wireless internet service in my office. The internet service itself isn't too bad, I would give that maybe 3 or 4 stars, but customer service. . . . it is positively a confusing mess!! I have been with T Mobile over 2 years. I have used jet packs up too this point. There are some things to be desired with jetpacks in general, but that is not specific to T Mobile. Anyone's jet pack if left plugged in over time seems to have issues with the battery swelling.

Been a customer for 4 yrs and every time I have a question or a problem they deliver. I have service in Arkansas. No problems whatsoever. Last thanksgiving we FaceTime our daughter for 3 hrs. Never lost signal. My daughter moved to Florida and has been through 2 hurricanes and never lost signal. My entire family moved from att. Att or verizon don’t work at my house in the city.

I was still being charged a device repayment plan for a returned iPhone ($500 in excess) and no joke it took 6 months of persistent calling to get it returned with a bill credit. It took so long I made a final payment on the non-existent device. During that time I spoke to so many different customer service and account management professionals that it shocked me. One even recommended I go to a store with recipes which I did for an hour and then they couldn’t do anything for me other than call customer support. They did their best but tmobile's operational process is sooo cumbersome that this could not be resolved without willpower.

Used T-mobile for 4 years, when I attempted to change carriers they made the process take almost 2 hours. First refusing to accept my phone was unlocked even though it had been paid off for over one year. They finally corrected that issue only to send me a bill for the next month's service. I was post paid, not pre-paid. Why should I owe them anything? I canceled on march 31st. They are billing me for April. Their retention team also won’t stop calling me, to the point it feels like harassment. If I owe you money, why do you want my business so much?

Terrible, terrible service. I enrolled in a Military Magenta plan with a life-lock rate guarantee well within their service "map" area in North Central Wisconsin. The service is abysmal. There are dead spots along the interstate near me and sporadic coverage in the larger city where the nearest T-Mobile store is located. I have 0 coverage at my home where I have to rely on WiFi calling which constantly disconnects from the T-Mobile network. Every time I've called to complain, I get the industry standard response "We are working hard to improve our coverage/service."

HORRIBLE EXPERIENCE!!!! T-Mobile is garbage. Started my business account there, they made all these promises, signed contracts, and never held up to them and didn’t care to try to rectify the situation. I would go to Walmart pre-paid before I went back to T-Mobile!!!

NOPE, T-Mobile has been a total nightmare to me. I placed an order thinking I would save money switching from another service. Salesman misinformed me after talking and setting up my phone and internet service after 2 hours and 38 minutes. That was on March 10th the package arrived on March 14th by UPS. I refused the delivery and UPS returned with a note saying that the customer refused delivery. The warehouse received it on March 17th. The items were checked out and scanned and the customer care received a okay to refund my money $174.12. It’s now April 12th after 20 calls with being transferred at least every time I called told me different things. I was told the money will be in my account this past week Monday, no later than Tuesday.

Got a new phone (Motorola G) through their upgrade promotion. Within a month phone wouldn't charge. Battery is dead. They tell me they can't give me replacement phone unless phone has enough power to transfer data on dead phone to replacement phone? Their suggestion get warranty and insurance so can be fixed. Phone is a lemon. TM does not stand behind their product. They also said can contact Motorola since it's their problem not TM. Unsatisfactory customer service. Will move on to a new carrier. Actual rating no star not one.

T-Mobile lied to me telling me I had 30 days to try their service out and I could leave at any time, it is actually 14 days. Was also told my bill would be 100 a month. Then started receiving messages that there was a balance due of $454 a month due. I was told verbally one thing then sent a contract that stated otherwise in writing. This kind of behavior is unexpected from an alleged reputable company. I was hustled then talked over disrespectfully by a supervisor. I expect this kind of behavior from a street dealer not a professional business.

Don’t switch to T-Mobile. We unfortunately switched from Verizon to T-Mobile as they made a lot of promises, but haven’t delivered. I’ve had T-Mobile for two months so far and totally regret it. My iPhone hangs up constantly when accessing the internet on their service, plus both months I’ve received bills so far the bills have been much higher than they promised. I’m sick of wasting my time on the phone with these corporations to have to fight for the prices and services that their rotten sales people obviously lied about. I even have it in writing, so they have no choice but to change the price, but not without a lot of time and stress on my part with having to deal with this junk. I’d love to find an honest company to have services with, but seems they don’t exist. Should have stayed with Verizon as at least my services worked!

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing. My wife and I and our daughter used sprint before T-mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger.

I am very disappointed with the overall experience with T-Mobile. As someone who works in the service industry, I understand the importance of customer care, but T-Mobile has failed miserably in this regard. When I asked to speak to a supervisor, I was left on hold for hours, which is completely unacceptable. It felt like they didn't care about my concerns at all. This experience has left me feeling neglected and frustrated. I expected better service from such a reputed company, but unfortunately, they have let me down. I would not recommend T-Mobile to anyone looking for reliable customer service.

T-Mobile is by far the worst carrier anyone could ever have. I called them yesterday to simply switch my smartwatch plan to a cellphone plan, and the representative completely messed everything up. Instead of switching the plan, she made me buy a brand new line – now my old smartwatch number doesn’t work anymore, and my cellphone has a new number I didn’t even want! To make things worse, when we try calling my old number, it says it’s unable to receive calls. Did I just lose my number forever? That’s completely unacceptable. I spent three hours in the chat with the agent, just for her to get everything wrong. How is that even possible? This is beyond frustrating – no one seems to know what they’re doing, and their customer service is absolutely useless. Avoid T-Mobile at all costs. This is the worst company I’ve ever dealt with.

I had a bad experience. I canceled the service the next day 'cause I changed my mind. I still haven’t got my money back as of today April 10, 2025 and they got my money on march 18, 2025. I have been calling them and they keep saying I will get it so they just stole my $257.99. T-Mobile has their products but I don’t have my money.

It makes you give at least one star but I would give T-mobile no stars. The service is spotty and I am not able to receive phone calls at times. I travel a lot of the time and still get poor service. The customer reps who sell the plans to you do not keep their word. They give inaccurate information and leave things out. We were bamboozled and they would not honor what they originally quoted us after switching plans. As a matter of fact our bill shot way up. After approximately three hours via live chat and talking to three different reps and a supervisor nothing was accomplished. They do not hear the customer out all they want to do is sell and sweep everything under the rug. They do not take accountability for their actions and mistakes. Also, since I had spotty service my chat would try and reconnect and since it took so long the rep had already applied things to the account without giving consent. This is illegal and wrong.

This is the worst company in the world. The people who works for T-mobile are the most unprofessional people. It's the most expensive carrier and they have the worst service. Every time somebody is trying to call me it goes directly to the voicemail.

To say "disappointed" is an understatement. After I canceled my service after less than 30 days, I kept as the service was terrible. getting billings without ANY USAGE! 60 days later they cancelled the account but rather than crediting after it was canceled (including a cancelation in writing) I was sent to collections. My credit score is over 800 and for this company to send this inconsequential amount to collections is ridiculous. I settled with the collection company for half and then it reported to the credit companies that the account was compromised, which caused a lingering bad mark on my credit report. Tried to call corporate and you still get the same employees who are not in the position to help. My advice.... Run from T-Mobile!!!! I went back to Verizon!

The service and coverage is pretty good, but the customer support is atrocious. Really, Really bad. I've been a customer for 15 years, and they wouldn't adjust my payment date after I got sick and had to miss work. Customer service used to be their strong point. It's trash now.

Totally disappointed with the customer service! After I canceled my service after less than 30 days, I’ve been trying to get an itemized bill for the service I used from 12/18/2024 to 01/13/2025 and instead of getting an actual bill of my usage my account was sent to collections. My credit score for which I take pride in is over 800 and for this company to sent this inconsequential amount to collections is ridiculous. Employees and Managers of this company needs more training so that consumers have a better experience with the customer service with knowledgeable employees. Tried to call corporate and you still get the same employees who are not in the position to help.

Chy has excellent costumer service. Greets people with aloha. I recommend people to T-Mobile because the workers in tmobile Waianae has excellent service and caring employees that spread aloha and goodness. 🤙🤙

My name is James, my wife, son & I have been long time customers of T-Mobile from 35 years ago before they were called T-mobile & each time I either get a new phone I'm quoted one price & then a couple days later the price changes. Now my wife & I are in our mid 50's & it just happened again. Yesterday we called Tmobile to look into a new plan called "55 & over 5 G network" & that my plan would go from $180 per month down to $130 per month the Rep's name was "Deesha." Then I receive a text message about my plan going up a few dollars so I decided to call only now I'm being told my plan price will be $180 by Latoya then she relooks at plan & says $155 then says no $144.

I bought 2 devices in full 2 years ago for my wife and I. The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy.

I went to the store to trade in my phone. They told me that the activation fee was 109$. Butte good news was that for that I would get a screen protector, case and a tracker for "free" .It took 3 hours for this. I left the store with these items that I didn't want. I wasn't told the tracker would have a monthly fee. I didn't want it, but they said it was "free" with the activation fee. I have called to return and they say the only way to return the tracker is to go to the store. I've bencher 3 times and there are three people ahead so I left. Called T-Mobile to ask it I could mail it back with my phone exchange. They said no, I had to go to the store where I was lied to and tricked into a tracker, screen protector, and case. RUN FAR FROM T-MOBILE.

They suck. I just received a notification that they are raising everyone's rates. Like they don't have enough money. I'm dropping these thieves. Discussing company. Absolutely ridiculous and no reason to do it.

a rural area with bad internet. They shipped me an Internet box and iPhone. After receiving the equipment 2 days later, I didn’t get any service in my rural area of Alabama. So, I called to let them know, and I re-boxed everything, and I returned it the very next morning by UPS (I have all my receipts). In the following days I received notice that they charged my bank for the first month of services. $118.00 I called to find out WHY. They also charged me $44.10 taxes on the iPhone that I returned to them! After being on hold for 35 minutes on 2/25/25 I talked to their customer service (Alfred) and he assured me that I was “due” a refund on the iPhone that I returned to them (in-used & Un-opened condition) and he said my refund would be back in my bank account by 2/28/25.

T-Mobile trade in bill credit is a complete scam. I have been with T Mobile for at least ten years. I have not gotten the 24 monthly bill credit EVER. They say a scratch is fine but the screen can't be broken and it needs to powerup, etc. I sent in my phone that worked much better than this sucky Samsung S25 Ultra. The AI works nothing like advertised but that is Samsung. I loved my Samsung S10Plus. Now they say there are issues with the trade in and no 24 monthly bill credits will issue. I am completely shock (NOT). I asked them to return my phone. I should have moved to anyone else and this would not be a problem. Do not trust T Mobile bill credits.

Absolute worst customer service I could have received. I was lied to on numerous occasions making promises that were not fulfilled. SHOULD HAVE STAYED WITH VERIZON. ALEXIS ** represented his company in the worst manner he could have possibly done. There is a huge asset to the company a Stacey **. Stacey was wonderful, I advise him to go to a company that better suits his skill, honesty and integrity. Great Job Stacey, The only good thing about T-Mobile.

I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. Still no service and apparently, they can do nothing to fix it. I am moving to a new carrier. Tmobile, get with it!

My husband and I thought we were ready to upgrade our phones and once the phones arrived, decided to send them back to T-Mobile. We got credit for one of the phones being returned and they have continued to charge us for months for the 2nd phone that was also returned. They said they never got the 2nd phone but they were sent back at the exact same time! They did issue a credit the first time we called and said they would take care of it and then for months they continued to charge us as if we had one upgraded phone. Each time we spoke to an agent they said they would escalate and fix the account, that did not happen.

I just saw a commercial on TV for TMobile that try to tell customers to come to tmobile because Verizon and AT&T have price hikes over the course of some years. So does tmobile. Tmobile also said I would get a free upgrade for a phone after 3 years then why did my husband and I have to pay over 1000.00 dollars for his phone. Tmobile is full of it. I owe so much on phone I can't even switch. They suck.

T-mobile does not back their services. I have insurance on my phone and after paying 2 years on phone insurance when the phone would no longer work from water damage Apple did not recognize the SIM card number or the IME number. After 2 trips to T-mobile and 2 phone calls and the T-Mobile consultant at the store tried to assist. The T-Mobile representative only offered to transfer me back to Apple even though Apple could not find the product T-Mobile sold to me. I am very disturbed on the poor customer service on getting a replacement phone I have been paying insurance on!

T-Mobile customer care and service is TERRIBLE! Their internal operations and guidelines are STUPID and IGNORANT. Customer Service is awful and uneducated. They operate with a 6 to 15 digit PIN # which is your only gateway to any kind of cancellation, refund, transfer, etc. We were never assigned a PIN so we could never be "verified"... not even with all our phone #'s that TMobile had access to on our account, birth dates, SSN or even a text!

If I could give them 0 no stars I would. A class action lawyer needs to investigate this company. 10s of thousands of customers including myself canceled our service with T-mobile at one point and they keep charging us illegally and using our credit cards on autopay illegally.

Terrible company. If I could leave coal instead of zero stars I would. We switched to AT&T after being with T-mobile, since the early 2000s. When we switched, there was an old number on the account that was never used, so much so, that we completely forgot about it until 2 payments from T-mobile was withdrawn from our account, after we had made the switch to AT&T. When we realized that we were being charged, we called customer service, they didn't know how to help so they told us to go to a store. We would go to the store and they would say we can't do anything cause the account in closed, call customer service.

Follow up. I went to the local store. The guy there was helpful. He had no idea why the phone folks had so much trouble. The issue with the costs was due to them setting up the 2 lines separately instead of as a bundle. Also it was a digital only offer which was a bit cheaper. The extra phone tag was just a mistake. So.... The on the phone folks are not knowledgeable. Best to go to a store. I'm happy with the in person guy, but I'm still only giving a 4 because it remains to be seen if the billing picks up the changes prior to charging my card.

If I could give a triple 0 I would. Their store cannot help you, their phone service is the worse. If they continue to send us a bill I will call Channel 6 Action Wes Nidia Hantohelpus. The one payment was lost in the mail for 34.00. Had to place a stop payment for 20.00. Then we sent another payment to a Collection company haha for 34.00 and what did they do- sent us another bill owe for 38.00. We cancelled this company because every month for 6 months our calls were not going through. SIX MONTHS WE DEALT WITH THOSE ISSUES AND FINALLY CANCELLED. T-MOBILE SHOULD GIVE US $$$$. Leave us alone.

AVOID! AVOID! AVOID! T- Mobile!!! 11 months and billing is a shame. Never got the $50 month internet. Keep telling me I have the pro. I never ordered and sales even told me it’s $50. Over $100 overcharge so far. Switched back to Verizon and wanted me to pay new bill that is a pre pay for March 23-April 22. Told me I was paying for previous month even though bill says March 23 - April 22. Manager finally gave me a partial credit but insisted that the service was available to me so I will be partially charged even though they verified I switched on March 20th, 3 days prior to new billing and still said it won’t reflect on this bill but next month! That’s why their rating is so low PLUS internet would go out EVERY MONTH. AND they had my internet box as my primary number instead of cell so many times could not question bill or switch to a cell phone as primary line. On purpose they do this. Be aware. I warned you

The worst experience possible. Lied to, kept my money, charged me 6 months for no service as they no longer could service the area. They refused to refund my payments- or cancel my account. I tried to cancel 3 times - instead they doubled down and increased the contract and continued to deduct payments from my account for 4 more months without telling me. They owe me 618.60. They have their equipment back. They refuse to let me speak to a supervisor. I believe that this company needs to be investigated.

Don’t be lied to. They said for porting in my number the phone was free. I asked at least 3x if it was really free, I was told many times it was free. 599.99 first bill!!! Was 30.00 dollars more. 2 year payment plan. Never told lied to!!!

The manager, Hailey is rude and disrespectful. She doesn’t listen and wants to rush you out. When I pointed out she wasn’t listening her response was, “well now I told you!” Major attitude also physically.

My aunt had this service and needed to discontinue because she has dementia and had to go into assisted living. I had tried to cancel her account showing them my documentation for POA and they still refused to cancel her service and continue to charge her bank account even though they saw no activity on her phone. This company is deceitful and unscrupulous. Now I’m going to go to Consumer Reports and still going through the aggravation to stop these charges.

After expecting to pay $55 for the use of a line for 1 month, calling to cancel twice (which included 4 phone calls & 3 store visits), I was charged $245 or will be sent to a collection agency. Customer service is the worst. After more than 5 years with this company, I'm gone and will never go back. They are the worst. Pay us or else seems to be their motto!!!

Price hike on past price lock plan. Company has violated plan setting. Previously left T-Mobile to Sprint because of tmobile shady practice only to have tmobile by sprint. Please stop price hike on locked plans. Looking to cancel service soon if this goes thru.

Cancelled with T-Mobile last week and yesterday received the bill through the mail. Today got an emailed saying it went to debt collectors. I have not had any backed up payments and they right away sent it. Don’t even give you a chance to pay! Been with them for 8 years and they do that!! I do Not think I’ll ever go back to that company again!!

T Mobile the worst company I see in my life. I 10 days trying to open line with no one know what. Most agents have no experience. They know nothing about the them job and I call the manager, he was worst, some guy t mobile pay him 10$ hours in India. He was screaming at me and he don’t know nothing about the company he work for

They will tell you anything to get you to sign on. Spend hundreds but will not do what they promised. Do not fall for it. Everything is only about getting your money their reimbursement program is a lie. And just cost you money in the long run.

My and my family using service since 2010 now ending crazy. I was called T-Mobile. Asked them to use my phone 1 month outside of country sim card. They offer me to use intranational service that cost $50 and I agreed and paid. When I come back USA from 20 day later my bill was $9000.00. No one told me or stopped to use since service cost those high bills. I called t-mobile about this issue but they want to paid even if they make mistakes. Be careful t-mobile user. I try to put bill of picture but system not let me. To posted.

Extremely overpriced. Not good at customer service either in store or via telephone. Claims best coverage in the nation but at times takes 3 days to receive a text, dropped calls, buffering for 5-10 minutes while listening to music regularly, constantly have to turn phone off and back on because it's "Not connected to network" always multiple times per week. Sometimes multiple times per day.

Insurance for Phone...JOKE. Good luck filing a Claim. They Make it so complicated.. Went to store just now to get Internet...as usual about 5 other people waiting. Which means about an hour wait...always. I'm done. Time to go elsewhere. Service used to be amazing many years ago. They Make a Fortune but all service has been reduced to nothing.

I have had a truly wonderful experience with this company! Customer service is excellent, internet service can't be beat! I appreciate staff being kind, friendly, and supportive! They helped me through a very stressful time in my life by making things easy on ME!

T-Mobile has the best customer service. We had signed on with ATT in July 2024 with the promise of $200 Visa cards for each line. After several months of a runaround we finally gave up. We paid off our phones with ATT and switched to T-Mobile in March 2025. They already have reimbursed us $800 for one and $622 for the other, as part of their promotion. Promises made, promises kept, unlike ATT! Coverage is every bit as good as the other big two carriers.

I switched from Tmobile to another service. T Mobile didn't close my account. They left a line open. They kept charging me for an embarrassing amount of time. Customer service is no help and will not refund me any of the money even though there has been no usage on that line. I was a tmobile customer for 24 years. They don't care.

T-Mobile offered me $25. Dollars discount on my next bill because I'm about to switch to another company and then called me 2¹/² hours later at 10:10pm to ungive me that discount (to take it away). And that after offering me to "lower" my monthly payment but BY DOWNGRADING MY PLAN, AKA no discount. Lol funny. I'm definitely gonna switch to another company. Thanks for nothing but a waste of time t-mobile.

My new Samsung S25 had a small glitch so I stopped in and Paul went out of his way and even stayed a little later to fix my issue. Amazing customer service and the S25 is an awesome phone. Definitely would recommend going and checking them out if you're looking for a new phone with amazing customer service!

The rep singed me up created my account as business account. I have no business. I couldn't use TLife app, no free Netflix. Nothing she promised. When I went to back and told her what is going on, instead of offer to help, she said "I did everything right". Didn't own up to mistake she made. Different rep next day spend 3hours to fix it. She also told me call to Japan is 25c per minutes. But that is if you call from outside of us to us. If you call Japan from us is $3 per min. I was charged $93 for 31min. She also told me tracker works anywhere. After we told her we live in the area without cell signal. It doesn't work. Now she want $20per device restocking fee to return it. Even it was her misinformation that caused it. These reps don't even know what they are selling. Just want commissions.

This is quite literally the worst phone company I have ever dealt with. They over completely overpriced and ridiculous to try to work with. I did NOT choose this company. I was with Sprint originally then TMobile bought them. A Tmobile employee pointed out that Sprint had been overcharging me for a lease so they helped me "fix" it... My bill for one single my phone bill did not change and is still almost $200 per month. I am struggling due to some personal problems and while they will "make payment arrangements" with me, they refuse to work with my pay cycle so I am still behind paying more and more fees for an already overpriced service. If you are thinking about TMobile... don't do it!!! And they have ridiculous commercials on top of everything else.

I have had my cellphone account since 2009, mind you I originated with Sprint. I have had vast experience w/ new phones/upgrades etc. I have been lied to and given a complete runaround for the last 5 mo. I am now Leaving the company, as they refuse to honor what was told to me and will do nothing to resolve the very serious problems. BOTTOM Line. Don't believe a word they say, get everything in writing. Everything.

I couldn’t leave 0 stars so I had to put one. The call centers in the Philippines who facilitate over the phone customer service are the most unprofessional, incompetent, and rude experiences I have ever had. Their unwillingness to help and solve reasonable issues, & questions is absolutely unacceptable. They under train and under perform. You would think that the customer service aspect of the position would be the most simple aspect of the job, however regardless of who you get on the phone from the experts to the supervisors they are unable to maintain a level headed, helpful & professional ability to communicate. They also do not know how to read your bill correctly which should also be the most simple part of the position.

I am grandfathered into T-Mobile for over 20 years. I went 3/29/25 to get a phone added to my lines. Was told that my plan can’t have four phones on it. Me, my husband and grandson have a plan on it. Was then told my plan changed to a 55+ plan without me knowing it. I did not request this to be done. When we got our phones I had 5 lines on it. But now I can’t get a fourth line without opening another account. Which depletes my other plan. So now they are trying to take my grandfather plan away!!!! How can a company like T-Mobile change your plan without you knowing it and stop you from getting a phone added to my plan. Civil court here I come!!!! Bad on you T-Mobile.

I have been a business customer with T-Mobile for nearly 9 years. In the beginning they were always helpful and faithful standing behind their promises. Even giving me a free phone at one point because an agent supplied the wrong information. THAT IS NOT THE CASE ANY LONGER. Since merging with Sprint, they no longer stand behind what they tell you. They don't follow through as they promise and they will raise your bill add on fees and switch your service with no explanation and tell you you have no option. You pay or get disconnected. I had a scheduled call with one of their reps, she was calling me to take my payment and review my bill, however the date she wanted to call me was after my due date. I asked if that would be OK, she and her supervisor assured me yes it would be fine. I woke up two days later ON A SUNDAY, with 6 BUSINESS LINES DISCONNECTED Even though the call was scheduled.

NEVER!!!! Get T-Mobile internet, and I mean NEVER. Their "fastest speeds" are horrible with a download speed below 100, it differs though. Right now the download speeds are at 62.04, which is horrible. The ping is also garbage at an average of 280, never slipping below 280. I even have an ethernet cable in order to reduce the ping. The upload speeds are 4.00. Yes, 4. Xfinity (the provider we are likely going to switch to) states that their download speeds are 1100 for 5 more dollars than whatever THIS is. A literal scam. Barely even works for streaming, and don't even think about trying to use 3 devices at once.

T-Mobile representative told me about a promotion and converted me from another carrier to T-Mobile. After three months, another T-Mobile representative said that previous representative told incorrect information, you don’t have promotion, pay full or return device.

My experience was quite negative. We got a flyer in the mail that advertised good rates for seniors, well, it's really not, don't fall for that. We signed up with a plan that was still cheaper than our current one, but we changed our minds and cancelled before setting up the sim cards or actually using the service. Well, whoever told me it was taken care of over the phone didn't do their job so we got an auto pay charge almost a month later and because I couldn't receive a verification code to a T Mobile active phone line, customer service would not help me.

This is an evil company. They deliberately make it impossible to make any account changes unless you are the primary account holder. You can't port your own number out, make changes to your plan, or even view the bill, unless you are the PRIMARY account holder. Deliberate intentional strategy to keep your money. They also double-bill you -- sneaky shady company.

This is my 2nd time with Tmobile and nothing is changed. I'm currently trying to call a mental health helpline and my calls drop after 10 seconds. This is beyond ridiculous. This service isn't even worth $5 a month, you're better off buying a pre paid phone from a dollar store.

T-Mobile customers BEWARE!!! T-Mobile recently announced they are raising their rates on their Price Lock Guaranteed lines by $5 per line. Needless to say, customers are outraged. So T-Mobile decided to smooth some feathers and they began offering a free line to any affected customers. Well, that's what they said anyway. So, since I'd love a free line, earlier this week I contacted them and signed up for a free line. Great deal!!!

Called T-Mobile to get an International calling plan for two months. They gave me the wrong plan and they admitted it. I racked up a 900 dollar bill. When I called in to complain they admitted to the mistake but would only discount it 50 percent. Every month I get different charges. Every month it's a different story. Now you have to be on hold for long periods of time. I'm writing this review while on hold. It's now a half an hour and counting. I'll leave T-Mobile asap. Tired of their scams.

Called to change my plan. A lady in the Philippines said she put me in a plan at $130. per month that included 2 lines and internet. When I got my $160 bill and called to see why it was not $130. The guy in Tampa Florida said I was on a 3 line plan with Apple tv. HE PUT ME IN A $150 MO PLAN. WHAT A SCAM T MOBLE IS.

T-Mobile took TWO YEARS to change my name. TWO. YEARS. That’s not just incompetence—it’s willful negligence. And after all that? They had the audacity to tell me I needed to download their useless app to complete the process. I TOLD THEM THREE TIMES I WILL NOT DOWNLOAD IT. I don’t need another bloated app wasting space on my phone just so T-Mobile can make my life harder. But they don’t listen. Because they don’t care. And it’s not just their customer service that’s a joke—the executive team straight-up ignored me. I reached out. I escalated. I followed every ridiculous hoop they made me jump through, and in the end? Crickets. The people running this company don’t just ignore customers—they go out of their way to make life miserable for them.

As a senior I think that this company is like so many other companies today. They seem to not understand that in these days seniors are living in uncertain times and a phone has become a necessity that we cannot do without. They cut your service and tack on fees that they know you will never be able to pay. Seniors look elsewhere for your phone provider.

T-Mobile is the worst cell phone company to exist. Their customer service sucks inside the store and on the phone. They have no customer care at all. They only care about themselves, not the customer. I have been a customer for over 10 years and they have ruined the company formerly known as Sprint. T-Mobile you suck.

The New APP "T-Life" not working for Sync car.. The old APP Sync Drive was working good.... but this "T-life" not. I am trying to find another company for this Service or find the another Company "Sync Drive" that it work good.

T mobile did me dirty. I no longer have their service and they took $135.00 dollar out of my account. I wouldn't tell my dog if he could talk to get t mobile service. I'm going to call the news station and radio and let the world know this is the worst phone service ever. I hate Sprint lost their service to them. When I get done with them they will never do anybody else wrong. I already got my co worker, family and friends to disconnect their service and go somewhere else that will appreciate them as customer.

T-Mobile forever liars. Bought a legacy plan in 2021. They promised me that my plan would never increase in price. Liars. Freaking liars. Now after just 4 years my price is increasing $10 per month. When the salesperson was explaining that the plan could never go up, I asked 10 ways to Sunday clarifying that it would never go up. T-mobile is reverting back into its old ways of being sprint. Sprint was one of the most deceitful companies in the history of business. I would appreciate if people would share that t-mobile corporation of fraudulent and liars.

Purchased a flip phone which retailer said would be delivered in 2-3 days. Corporate said wait 2-3 more days. They all lie. It's been 23 days and I still don't have a phone. T-Mobile used to be good: NO MORE? Customer service is zero help with more lies! GO to Verizon...

I switched from Metro to T-Mobile and was the biggest mistake I ever made. We didn't get free phones, the phones we wanted we got talked out of it, because the lady said that Samsung A32 are as good as S but cheaper. No discounts were ever given. So when we upgraded, they would not take our devices for trading and that when the biggest issues started.

Over the years, I have had an account with T Mobile, their business practices and customer service have gone dramatically downhill. It seems every time I turn around, I’m learning that they have changed my contract terms and/or business policies and procedures regarding billing and support services they can provide with ZERO notification (last I heard it was illegal to change a contract term without notifying the other party). I’ve also seen numerous instances of bait and switch tactics on my account in regards to purchases of new products and services. I’ve encountered numerous occasions where customer service agents will outright contradict themselves repeatedly in a single interaction, and/or claim that how things have happened in reality on your account are different than how they were done.

If I could give these lying, unprofessional people zero stars I would. No 2 staff members ever give you the same same accurate information. They scam and over charge! I will NEVER do business with them again!

Purchased my phone via Costco and called their T-Mobile number for Costco customers. Waited forever for rebates. Called them back and said wasn't eligible for Costco rebate since bought it at Tmobile store. Told them a million times I didn't as like longer return option via Costco but they stuck with their story and therefore don't get those rebates. What a sham.

I switched to T-Mobile Nov 2024 after receiving many T-mobile mailed home advertisements claiming their 5G fast and unlimited data used. The customer service was very nice: promised everything (I have a desktop, a laptop, and 3 cell phones at home). They would send a modem that connect the internet to all computers and cell phone wirelessly. The monthly cost was $110 with a money back guarantee in a first month trial. The model arrived in few days. The modem was working and connected to cellphones and laptop. But it did not worked with the desktop and the trouble start:

Basically the new VERIZON. Lie to customers, expensive, constantly dropped calls, can't run a business call for nothing, drops calls within five minutes at tier I jumps. Their '5G VONR' network is useless for traveling phone calls. I have heard from personal and customers after all the dropped calls "remind me to never switch to T-Mobile". Weak network with deceitful practices to sell lines. Be prepared to pull over as soon as you can connect a call to be able to actually converse with someone. Worst company I've ever dealt with. Use to actually respect customers, now it's only about corporate profit. 4g lte is virtually unusable and the "5G" VONR Network can't handle more than a two mile traveling call. Worst mistake I ever made was leaving the Verizon network.

I canceled my service on Feb 9, 2025. They debited my account on Feb 20, 2025 for my full bill amount. I called to see if that was correct. I was told yes. I had to pay for the full month. I confirmed it was my final bill. On Mar 20, 2025 I was debited for another $15.47. When calling I was told it was a mid cycle change fee. They would not credit the amount. Be aware!

I left ATT as their customer service was horrible. T-Mobile was difficult to change to but the customer was much better. Even though it was a hard process the T mobile people were much better and were much more attentive than ATT. Even though I had to speak to several people to get everything working as I switched land phones, mobile and internet they were much easier to deal with and called me several time to see if everything was working. As frustrating as it can be I would recommend them. Also much better price!

After 13 years with TMobile, I am throwing in the towel and going with Verizon. It has taken over four hours of phone calls to resolve an issue that should have taken less than an hour. I keep getting transferred to people who have no idea why I am being transferred to them and my calls have been dropped four times. I am done. Their quality has been plummeting since I became a client and now it’s just too bad for me to continue this toxic relationship with them.

The worst company you can ever deal with. I set a paymen plan and they change date to when they want me to pay it. Customer service the worst. They turn my phone off. I'm going to another provider. I hate this company. Anything for these ** to make money. I wish I never went to this company to get a phone and phone plan. Stay far away from this company. You will regret dealing with trash mobile. This company deserves 0 stars.

This is literally the worst telephone provider that ever existed! I have been dealing with the slowest data service since returning as a customer. The network always experiences outages, information breaches, and lazy customer service reps. Even worse is the fact the company is being forced to pay settlements to their customers and make them wait a whole year for compensation! Yet, will turn off your phone after three days of missing a payment! This company is trash and I will be terminating the service as soon as possible.

I would give them a zero if I could. They are dishonest from the start, customer service is the worst. Each time you get a different answer. There’s nothing good about them. Even this brand new iPhone 14 does not work properly. The fax ID does not work. Camera is bad. The iPhone 14 ‘Apple's biggest mistake’ and is discontinued. That’s the one they're pushing knowing what’s going on. It will be easy to get account there. This is why In the end you're out of $ a decent phone and your number.

T-Mobile Is the worst company I have ever dealt with. Not one thing has gone right. From call centers in India where you can barely understand them and not providing any useful contacts. Billing is so bad charges are not anywhere close to what I was told. Company is an absolute joke. Internet is worse than 1998 dial up. This has been the worst experience I have ever had. I am baffled at how bad such a big company can be. It makes no sense at all.

My experience with T-Mobile has been terrible especially when you’re a customer for 9 years, they will not accommodate you or give you any deals or discounts to keep you, instead they will give the deals and discounts to a new customer. Why wouldn’t you give your establish customer the same courtesy as a new customer. I go inside the T-Mobile stores and I’m treated with disrespect, customer service is horrible. They don’t appreciate your business or your money. I left the company and went to AT&T with all 4 lines I’ve been paying for 9 years with T-Mobile.

Horrible company! Horrible, just horrible! Would rather do invisible than this nonsense! They’d keep your account and information on their system years after you finish the service and give you so much headache though not being their customer! A big scam is T-mobile.

My mother unknowingly received an iPad. Once she realized, she went to her closest store, brought to management attn, and followed every step required to return the device, including tracking the information and documenting everything. Despite this, she is still being charged monthly. When she visited the store in person again she was told to ship it back using the return label provided. This interaction was recorded on video.

I have been paying over $40 monthly and I realize that they are scamming me of my money. Although I made partial payments and also made an early payment on February 24th that was due on March 15th, my service was suspended when it's active and I could not use my data for internet and make calls or texts. I kept telling them to use whatever amount I have in my account to restore my data and I can have my service restored and I can transfer both of my phone numbers to a different carrier.

I have an ongoing issue, back in December I was contacted by T-Mobile with the promise of an upgrade with no down payment. Then ended up with a $1,300 bill. T mobile didn't care and just wants $$. Liars.

How in the world does JD Powers make the statement that T-Mobile consistently has positive reviews when this site says otherwise? Last February I called to inquire about switching from Xfinity to T-Mobile. The young lady I talked to gave me information and I said I would be opening an account shortly. Unknown to me, she opened one up at that time, did not take any billing information ie; card or check number, assigned a numerical pass code that I was not aware of and we've been billed $300 for one month, however without a card on file, the account has been suspended, charged late fees and whatever else that makes up the $300.

T Mobile continue charging bill even I cancel the plan, they lie about everything and lot of places service doesn't work, before you go to T mobile keep in mind you going to ripoff, I stay 16 years always headache, I hope never use again, very bad supervisor and company, thanks

They will never let you leave. Charge you for months after you have quit them. I quit and the made me pay the whole month after that and more. When you call, they can't verified you because you do not have a account. Takes months to leave them. There are cheaper companies. They are not good people. Brian

They have become the worst, Spoke to Johnathon. I have 5 lines, and internet with them, I used to call and get great help over the phone, now they force you download the app, have a security code, then they text you another security code texted to you, finally after 10 minutes of resetting and updating everything, I asked the reason of my bill increase, he claimed there is international phone call charge, I ask for details of time and who made that call, he said for client's security purpose he cannot give me that information, I said, "I am the client, took you 10 minutes to make sure I go through all security issues." They are ridiculous, they are scam, the way they run this company is stupid. They charge you so much with the worst customer service I have ever experienced, not to mention they have the worst WIFI.

T-Mobile's customer service has drastically declined and their respect for the agreements made between them and their customers has become almost non-existent. I will not go into detail but T-Mobile and myself and come to an agreement to settle a matter of tampering with my services rendered by the company by their employees. Now they're trying to extort an extra $5 a month out of me plus a surcharge for paying in cash at the store for my service. I find those not only are unacceptable under the current contract I have with them that locks my price on for lifetime but just another black eye for the company's reputation. I spent hours on the chat line being bereaved belittled having my cognitive abilities and character questioned and made the spiritual remarks about. I find this highly unacceptable. My rating on this post is not a true reflection of how I feel about the company at this time. They do not even warrant one star.

This has been the most frustrating cell service company ever!! We were promised a good rate and a free phone upgrade if I exchanged my old phone, but the agent who helped us entered something wrong into my account and we never got what was promised. They returned my old phone a year later with no explanation of why they would not accept it as a trade in (there was nothing wrong with it other than needing a new battery), so I had to pay off the new phone. We had multiple problems, including disappointing coverage and continued mistakes in billing. We were told different things by different people each time we contacted customer service.

I have had nothing but ongoing issues regarding the supposed perks that come with my plan and also now that I am wanting to change providers, T-Mobile makes it basically impossible to save your voicemails and any kind of a reasonable way. It is a manual tedious, excruciating process that I have never had to go through. Verizon doesn’t make people do this, nor does boost. I’m not sure about others. But it is absurd and I have now spent hours trying to figure out how to save my voicemails. This should be an easy, quick streamlined process, but they have made it impossible. I had to talk to managers, AppleCare, tried to go into the T-Mobile store, which was of no help. Switching your service from T-Mobile is stupid annoying and I believe go out of their way to make it difficult. Bad on them.

Horrible cell phone provider. I was unable to pay my bill at one point and they didn't pay off my cell phone from Verizon Wireless. The end result is that this is still on my credit and hurting me. I didn't want to cut Verizon out of their money, but the truth was I went to T-Mobile because Verizon had gotten my money for 25 yrs. and I had had enough of overpaying and not getting good benefits from them anymore. As for T-Mobile they were supposed to pay off my iPhone and they didn't. Don't use T-Mobile.

Am so disappointed in Tmobile. I have been with them for now 6years. I have been paying chunks of money and I don't know am paying for sometimes vse they add things you don't understand on your account. Recently I paid $400 and I had a balance of $30. I made a payment plan. In one week they cut off my lines, they told me I have a balance of $245. I feel so mad because my lines are off, it's like these people are just taking me for granted. 😭😭😭

This phone company has been nothing but problems. The staff is so unprofessional. I was just talking to a mike M. Wouldn't give me his full last name. They lie each time I call. So sad. I don't recommend anyone to this horrible company.

Do not use T-mobile as a phone provider. They are the worst with customer service. They don't help in any way. They say they will help you but don't. Try to make you feel bad for them as you are trying to get your issue fixed.

We have had a family account with T-Mobile for years and if this review was for our mobile account, it would absolutely get 5 stars!! We all travel a lot and have never had an issue with our account or with being able to use it. I highly recommend T-Mobile, especially if you travel. It's worth it. I wouldn't use another service. This review is not about customer support because this isn't their fault. Unfortunately, this is another corporate issue, similar to the one I dealt with when trying to return the ipad I didn't order to Walmart. All of the support people tried to help me. They all wanted to help me. The corporation was not letting them do it.

We've been a loyal customer for a few years. As advertised on TV our plan agreement was "We will never raise your price". I received a text that T Mobile was raising our rate by $5 per line. I called customer service and Kay was unable to do anything about it. Claiming they will never raise your rate and then raising it is false advertising. We will be moving on to another provider.

I know that I can't leave 0 stars so here is a 1 star. I have been with T-Mobile for 6 years. The network service is terrible and customer service is worse than terrible. I have been on hold for over an hour multiple times. And they say we w busy. My grandson has prepaid service and gets much better service than I get. Don't waste your money on T-Mobile because the price is always increasing and service is decreasing.. BEWARE.

T-Mobile does not stand behind their agreements. We set up a payment arrangement and after the first payment was made I wanted to change the payment method but once I deleted the current payment method, they suspended our service. Mind you, they state in their website that you. A change the payment method up until the day before the payment is to come out. T-Mobile refused to correct their error saying their system doesn’t allow it. We had to make the 2nd payment to get it restored. Total fail in customer service and I’m beyond bothered that an agreement can be ignored.

I recently had a disappointing experience with T-Mobile during the process of canceling my Magenta plan and porting my two lines to Boost Mobile. Despite canceling two-thirds of the way through my billing cycle, T-Mobile charged me the full $70 monthly fee for both lines, an additional $10 for autopay (even though the account was canceled), and a $7.39 fee for mid-cycle changes.

I signed up with Sprint and TMobile took over. There was an offer of a $50/ month for life senior rate. I accepted the offer and was paying regularly for almost 10 years and then they changed it to $55 with a credit card, still $50 direct pay from bank. Not great as they never mentioned that could happen but they said in fine print somewhere it’s allowed.

When I changed my family to T-Mobile from Verizon a few years ago, it was full of lofty promises. They were all lies. Bait and switch, total counterfeit. They never made good on a single promise or plan pledge such as "buy-outs", bulk discounts and upgrades. I was also promised serious cost savings from Verizon with uncapped data so we bit the shiny but empty hook. After it became clear that I had been entirely duped and I was paying significantly more than I had been paying with Verizon, I decided to jump back to Verizon and it gets even worse here. The service was terminated with the switch but, mysteriously, they just kept on billing me. Twice I called and spoke with the powerless customer service agents and twice they agreed that I was in the right, that I should not have been billed. The first agent even promised to take care of it - he never did.

This is the worst phone company ever. They lie and scam they never give the rebates back. And the Internet is terrible. And the customer service is terrible also. They don't care if your problem is handled or not. And it's not one star. It's NONE.

The sales guy says buy 1 get 1 free as long as we get 1 that's expensive so we buy the 2200 for him and I pick my free phone. He lied and for 2 years we've been paying for them! T-Mobile did nothing after 7 total complaints. Their service sucks.

Jay the girl at TMobile in the mall in Joplin Mo told us the phone was free with trade in, also said we could add someone to the account for the free 3rd line. Also said the 3rd line will get the same abilities as the original 2 lines which is unlimited talk, text, data, and hot spot. She also said we could get the insurance on my wife's phone and turn in a report in about 3 weeks to a month and she didn't put insurance on any of the phones. Also we were told we were on the go5g account that has unlimited talk, text, data, and hot spot. She didn't change our account and now T-Mobile says we don't have Hotspot and our data is capped at 100gigs.

I called T Mobile to get a sim and transfer service. It came 20 days later and even though the delivery photo shows it's at the wrong door, they wouldn't credit my account because it's "post paid". I paid for dang near a month of service and was only credited the shipping time coz it's not tmobile's fault they picked an irresponsible delivery service.

T-Mobile has announced price increase for line starting in April. How it comes? I'm very disappointed with this increase. Thinking about to migrate to another provider and asking my fellows coworkers, friends and family to do it as well since most of them are unhappy with this change.

Ever since the New CEO took over this company they have gone downhill. I wouldn't touch Tmobile with my worst enemy's **! In the last over a year they have increased my rates $8 per line and have only taken away benefits!

I really wouldn’t give them any stars due to their inability to speak English after 8pm! My customer service rep was said to be Jim ** or perhaps I misunderstood and it was actually Jing **. Who the heck knows. I have been with this blood sucking company for 10 years but that’s only because my son likes their capabilities to reach any country from anywhere. Poor “kids” and I use that term lightly. He’s 23, phone broke and I called to replace it under the freakin warranty that I pay about $25.00 bucks among for! Ok I’ll get to the point. After Jim Bob offered me a 4th line with a free titanium app 16 for $100 less per month. I was then transferred to the third party warranty line which put me on hold for another 20 minutes and then disconnected my call! 1% rotten tomatoes for their horrific customer service. And their blatant lies to up your bill another $100.

Absolute trash company. Was with them for 12 years and they wanted to add $5 per line out of nowhere. I had 6 lines. Moved to Verizon. Even canceling my contract took me roughly 3-4 hours of my time. Absolute worst.