Safelink Wireless Reviews

I finally received a Safelink phone which is 13 business days late. Phone arrived 13 days after it was promised. It was working after charging but no phone number was visible even after activation. (I activated online.) I needed to sort my way through to customer service and tech support and finally got someone who guided me through 10 minutes of entering numbers (serial #'s and other codes). At last, I have a number. Now, the adventure begins!

No minutes, once again, I call every month. This time, they tell me the phone is from their sister company, Net10, and they will not be able to add minutes but will send me a new one again that we would be able to add min. Why send me one from their sister company to begin with? This phone was supposed to help with our safety and security and yet it never works. I think this is why so many people are unemployed in the USA, because of outsourcing to people from India. What's wrong with the world? Buy American and quit outsourcing and then maybe I could get a job and throw away this junk of a phone or company. Every time I talk to them, I get a migraine!

I called the Safelink numbers 1800378-1684, 1800-867-7183, 1-800-977-3768. I needed help with my phone because it won't stay on even after charging. This problem still exists after reporting this to overseas outsourced representatives for Safelink. I also talked to a Philippine supervisor and she was rude and told me she could not help me because I had not re-certified. I re-certified online and don't know why this is not showing on her computer and she insisted that I did not do my certification, and would not help me. I am disabled and I asked her could she tell me what I did not do and she would not. I asked for an American customer service rep and she said this wasn't possible. It is my right to have a US rep. So, I got no help or assistance and I am now online with much difficulty filing a complaint. I have had this Safelink phone for 3 years with no trouble and I have never had to call. Now after all this time I cannot get any help.

After following application procedures to the letter, faxing application and getting approved, I was expecting phone within stated 7-10 business days. After 20 business days, I called and waited at least 30 minutes to speak with someone who gave me a "case #" and had me call back. After waiting 30 minutes a second time, the new jerk stated the case number was an "invalid" FedEx number and that the phone would arrive within 30 days. Incredulous, I asked him to repeat that a new application was 7-10 business days, but if it doesn't arrive, I have to jump through hoops and hope it comes in the following month. This entire procedure is a scam.

My online application was accepted and the "enrollment ID" was provided at the end of the online submission. Since that, Safelink has never emailed or sent me any correspondence (and no cell phone)! None of their contact methods provide any support; only added frustration to the consumer. I have sent emails to the executives at TracFone and the mysterious "April" at the email address ** located from another complaint site. The execs don't reply and "April's" email address bounced as "undeliverable"! Why is this not a scam? NO phone and no communication!

I have been fighting with these total hateful liars for two years. The phones never work for more than two weeks and there have been seven of them. They are not worth free. They do not work. The support service puts you through two hours of hell making you enter this code and that code, unplug this unplug that. Don't do it. They are hateful total liars. Get a real cell phone at an honest, friendly cell company. It just does not make sense to fight with these evil monsters. They should crawl back in the sewer they came from. Safelink is the biggest piece of junk ever. Total waste of time.

Bottom line, I was accused of tampering with the phone that would not work. After hours on the phone and talking with several representatives, I am hoping they make things right for my 80-year-old stepfather, who served our country in the army in Germany. Promises made were not kept and at this point, I have very little respect for this company. Be careful when dealing with this company! Very poor service.

SafeLink Wireless has been giving me the runaround for months. I re-certified my phone only to be asked repeatedly. I am given numbers by SafeLink for assistance that do not work or disconnect repeatedly. My friend has been trying to get a low income phone for several months. Postal mail is never received according to SafeLink Wireless. A request for my friend's phone was approved and promised recently when we faxed proof of Medicare and Medicaid. Now, we recently sent the requested proof of income by fax and are told today, 9-8-2012, the application was denied and everything must be re-faxed. This is a scam. Where is all the important personal information going? SafeLink Wireless claims to never receive postal mail. We sent it from the post office and elsewhere, yet SafeLink denies receiving any of it. The government should shut this scam down. The SafeLink staff can barely speak English and likes to give low income recipients the runaround too much. Bring jobs back to the US not overseas.

I know I have to enter 555 to receive my minutes - I did that. I was on the phone with a representative 3 times. They told me my minutes were delivered on the 1st and they could not give me any more minutes. It is the 22nd now and I didn't receive anything.

I have been attempting for weeks to get a Safelink phone. I qualify but the main issue is this: I live in a rural community that does not have a postal carrier. We all have P.O. Boxes along with a physical address. Approximately 50 e-mails and 30 phone calls later, I still cannot get a phone. I had been repeatedly told the USPS does not recognize my address. I have spoken with the USPS (five phone calls). I have spoken with our municipal employee who does the zoning (four calls) in Francis Creek. She has made numerous calls to Safelink and I received an e-mail (from Safelink) congratulating me on the fact that my address is now recognized and I will be able to get a phone.

I emailed my info and got denied because they could not read it when it was clearly visible in the email. Then I did it again, no luck. Then I paid $2 for a fax, nothing! Then I paid another $2 for a fax and got a confirmation number, still nothing. I then went out and bought stamps and mailed it, still nothing, and when I called, they said I need to send in my proof again? What the hell is going on? I would like to get my new phone as well as get reimbursed for my time, the faxes, and postage. Thank you.

It’s not working properly. Every time someone calls or I call them, they say that they hear an echo. I would like to receive a new phone.

My minutes were not added to my phone. I called SafeLink and they said the minutes were added May 29. I have been calling them since June 4. Ten days later, still no minutes.

My elderly mother has had her phone for about 5 years and no problems except in the Customer Service Department. The hold time is terrible, and the staff is not trained and is fed answers to your questions from a computer so if the answer does not solve your problem, you are screwed! My mother has 2 keys that do not work on her keypad any longer and I called for a replacement phone. I set up the account from Atlanta and handle it for her. However, the CSR wanted to troubleshoot the phone for the keys that do not dial. Duh! They do not work!

I turned off/canceled my Safelink service on 4/13/12 because it doesn't work. I am disabled and rarely leave my home. The phone only works if you go about three (3) miles away from my home. I need a phone that I can use for emergencies from my home. If you try to call Safelink, they keep you on the phone and use up all your minutes with impertinent questions and **. You can't even understand what they say half the time. They say there is nothing can be done and the next to last time I was given a case # to use when I was told to call back in 24 hours. When I called back, they said there was no such case number and the phone had been cancelled. Yet, the previous person I spoke to added my new minutes to the phone (May) that had been cancelled and said it was in service.

We have no mail delivery at my address (all residents of Lakemore must get a PO Box when they move here). I was told by SafeLink I cannot have a phone unless I have my address added to the national directory or by the USPS. The USPS won't add my address because we have no mail delivery and even though they see my address on Google and UPS site, they told me I cannot get a phone. They suggested I use someone else's address which I told them I think is illegal. Honesty never pays, does it?

It's May 5th and I have been waiting for my minutes for the month. I called today and was told the minutes were added April 29th. False. They transferred me four times to people who all claim to be supervisors. Each one said that the minutes were added April 29th. The minutes were not added and I even explained that from 4/29 to 5/5, I only talked a total of less than 2 minutes as I had barely any to spare and had been waiting for my monthly benefit.

I signed up and was told a phone would arrive in 5-10 days. Two weeks and no phone later, I called and was told that the phone was activated by someone so somebody got it and was using it. They said they would turn that phone off and send another one in 5-10 days. Two weeks and no phone later, I called and was told once again that the phone was activated by someone. Again, that phone was disconnected and another one was shipped out. Again, the phone was received by someone who was using it. I was told another one would be shipped out, but this time I told them to forget it! Also, I was told they had some phone numbers from the person using the phone, but couldn't give them to me and wouldn't give them to the police when I lodged a complaint with them.

I just reapplied from out of state in January 2012 and was told to wait 7-10 business days for replacement phone. This is after being a Safelink customer since 2010. My current phone doesn't work. It constantly says no service. But I can receive my reserve minutes which is over 1,200 minutes.

Listen, my phone froze on me. I had to call you all last month to get my minutes put on because it will not go to prepaid. Well, you got my minutes on, but after that, the phone froze completely. I had already lost 2 months of minutes. I called today, talked to a lady, got nothing accomplished, was put on hold after talking to her for 15 minutes. I gave her my old number, my name, address, the serial of the new phone which is #**, the old frozen phone's number which is **, the serial number to the new phone (replacement) phone, the pin for the new phone. Nobody ever came back on the line after 30 minutes, that's so wrong!

Hi, this is Thomas with SafeLink. I read your post and we are willing to check your account. Please send me your contact information to the following email address SL.CorpResolutionTeam@safelink.com. My colleagues and I can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. So you don't have to retype this information, just copy and paste your comments from the blog and include it in your email. Please include your blog name in your email.

I made one call and it took all my minutes. I tried calling five days in a roll and technical support or anyone would not pick up the phone to help me. I got no live person to help me. I checked online as I was told all was okay to contact technical support. I did nothing. I have a heart condition and need my phone for emergency. Please advise.

I have a TracFone with Safelink and it won't charge anymore so I can't make calls. Could I get a replacement phone please? My number is **.

Today is March 5th and I have not received my monthly minutes. I’m on public assistance and do not have a landline phone. I live 2 miles from a store and have a 5 and 7 year olds. I need a phone since I’m waiting on jobs to call and so forth. Right now, it has been 5 days without a phone and every time I could get a hold of a phone to use, it says Safelink is having technical difficulties. I need my minutes.

Here it is Wednesday night, Feb. 29. I had problems with my phone at the end of January. Well after 2 hours on hold, the rep determined my phone was bad and would not load minutes so he got my address, said he was sending me a new phone. Well, he got my address but failed to put my apartment number after I told him about 10 times. Now I'm sitting here on hold again almost two hours. Then you talk to someone who can't speak English. I give thumbs down to Safelink. Go to Assurance Wireless because Safelink sucks.

I waited over 10 business days for my phone to activate… didn't happen. I called customer service four times because each time I was hung up on after asking to speak with a manager. I do not remember the name of the 1st CSR, but the 2nd was Rachel, and the 3rd was Katrina. Finally, the 4th was a Mr. Kim who took my complaint and made a record, but when pressed for the manager, whose name I was told to be Mr. Ceser, Mr. Kim stated that his supervisor, Mr. Ceser would not take the call. Absolutely the worst customer service I have ever dealt with.

My step son got into trouble and put a lock on my phone so I can’t access my phone. I called the Safe Link people and tried to explain to the people and they couldn’t even speak English. So they kept sending me to other people then they say my phone is registered to someone named Rayheem and that it was the person who had the phone before me and they didn’t erase the phone info. So now I am stuck with a phone that can’t be unlocked. I am disabled so my lifeline is gone. I can’t use the phone because it keeps asking for a code that I don’t have. They can keep their phone. It isn’t worth all the aggravation that I had to endure today. This company is a joke. Helping people is not a priority for them.

I've been on the phone with Safelink so many times I can not even begin to count and remember all. The latest problem is finally the last straw and such I found this website. I've had so many problems but I'll only bore you. With the last one, two months ago, my phone's end button quit working so I called to get a new phone through them. At this time, I got someone I can't understand very well which is always the case except for once I got one women like 2 years ago who sounded like she actually spoke English as her first language. That is unacceptable for me considering that if the person I need help from and the person I need to be able to hear can't be done because they don't understand me, I cant understand them either! Keep in mind I've had this service for a little over 4 years and as I stated before, I called more times than I even care to try and recall.

I call the number for tech support off and on for 5 days. There is always the claim of high volume of calls. Then you are told to go online. There are no numbers there relevant to the issue. My phone does not ring, I can't put new numbers in and a restriction number is present always, but I do not see any information in the booklet concerning this. I want to return this phone to the company. It is not worth my time and efforts.

I never received minutes for February redirected to number of numbers to call. I was told my account was cancelled. It’s state paid. Then I was told system is being updated, call again another day. Another scam on our government that people can’t and shouldn’t tolerate! I will be contacting the Attorney General. I hope others do the same!

I just received my Safelink cell. I went through the entire steps to retrieve my airtime & started using it. The first two calls were ok, but now it keeps on turning off my call and displaying "Call Ended" for no reason.

I have been applying for the Safelink free phone since the beginning of October, 2011. It is now February 2, 2012. I have mailed in several applications with a copy of my food stamp card, which they say they could not read. I have faxed in copies - same thing. I have faxed application and copy of letter stating that I am eligible to receive food stamps. They tell me they only received the application - no proof. I don't understand who is in charge of this but they seriously need someone who knows what they are doing.

On November 2011, I was told by Safelink to verify my telephone account. I waited patiently for their form in the mail, sent them their verification letter on December 5, 2011, Called them, since it has been well over a month and I have not heard from them, now they are claiming they never received their form back. Explained to them their fax number does not work, the person I spoke with continued to tell me, oh I apologize but this fax number does work, I told her I have tried to no avail.

The only complaint that I have is that the customer service is extremely hard to contact. Sometimes, I wanted to know some information about my enrollment status and I tried one complete day without any luck. The next day, the call went through at the first try. Reading most of the complaints here, I can tell you that most of these things are caused by not reading the terms and conditions. They clearly explain that if you receive a replacement phone for the original being lost or stolen, you will only get it once for that and it will only have 10 minutes. They also explain that calls to any number (including customer service) except 911 are charged and that you have to do the 555 thing and call them if you don't receive the minutes by the 5th of the month.

I thought I had lost my phone but I ran it over and called Safelink to send me a replacement. I had 1837 minutes on my phone and they cancelled it instead of sending me a phone and letting me use my sim card and told me I would not get my time back. I was only entitled to 10 minutes. That is not right. I had 1,837 minutes, not 10. I was taken for 1,837 minutes and I want it back or justice.

I was attempting to see if my monthly minutes were added to my Safelink phone so I called customer service to find out. What I wasn't aware of is that if you are a Safelink customer, they will deduct minutes while you are on the phone with their customer service. I spoke to the manager to get reimbursed, and I told her that nobody in customer service told me about that policy. I still haven't received any minutes. I had to buy minutes so I could be in contact with my family if I needed them.

After a year of use of my Safelink phone and up to date verification, I was using the phone out of state, and the second day it showed it had been deactivated. I checked with the verification agent and all was fine, however they directed me to their tech support. I made literally well over a dozen repeats of the data and numbers, and being transferred to another to do the same, I managed to get to a tech agent. Always upon again repeating the data they brought up a file that said the phone had been reported as stolen or lost. When I asked when and who reported it, I was told that information was private. After one "session" a tech granted me a new sim card, but even with the new card the phone issue kept coming up with no service.

I was sent an application by Safelink and after sending it in completed they denied me. When I called to ask why they said someone in my home already had a Safelink phone. The person previously living there had one and I had to fax my lease to prove she didn’t live there. I did that and they said they never got it. Tanya ** who said she was in India said I would have to start the process over. Why did they send me an application if they already show someone there with service? Whoever lived previous to me there obviously didn’t change their address and I don’t like that my lease is now out there floating somewhere because it didn’t get to the fax number they gave me, which I verified with Tanya. I would hate to get one of their phones and have to call with any issues.

I've had a Safelink phone since 2008. Every year, you are required to go online and verify everything related to your service & phone. Every year, the web site messes up and I have to call and talk to them to get it done.

I tried getting the service to Safelink disconnected by using my name and Social Security card. In addition, I tried the same for my son, but the representative stated that they did not have me or my son on record. My son's telephone number is ** and my telephone number is listed above. I requested to speak to a supervisor, but I was informed that the supervisor was unwilling to assist. If you have honest customers, calling to inform you that they do not want the service and the representative is refusing to turn the service off, then they are limiting individuals that are residing at the apartment a chance to receive a telephone. I am extremely unhappy with the service and it is sad that they are unwilling to assist. Have a great day.

I have had my Safelink phone for approximately 20 months. The first year, I had no complaints, but for the last five months, my phone has been deactivated every month. When I call for assistance, I get someone that cannot speak English very well and they will not listen to what I have to say. The last time that I called, they deleted 289.70 minutes and 327 service days off my phone and would not add it back. This was done by "Edwin" and of course, he disconnected our conversation when I pointed this out to him. I immediately called back and was told there was no "Edwin" there and I had to go through the entire sequence of what happened again. I was told that I had changed the number on the phone, that the number I was using did not match the serial number, so therefore they deleted my phone number and put another number on it.

I made the huge mistake of "losing my cell phone". I called Safelink and they promptly sent me a replacement phone. Here is where all the craziness begins. I will begin by saying I have made seven phone calls. My first phone call to get my new "replacement" phone activated was ok. I was on the phone with the "polite" woman for quite a while. The phone call began at 3:45 p.m. and I had to pick my wife up from work at 5:00 p.m. Well around 4:30ish, the woman finally had me to enter codes into my phone. Well, we did this a multitude of times, but something was wrong every time. Well it came to the point I had to explain to the woman that I had to get off the phone and that I had to pick my wife up from work. She told me to just call back another time. Well, I waited a couple days before I finally got the chance to call again.

There is an abysmal number of problems with this company. First, when their phone died, their replacement came with hundreds of minutes missing from the previous phone. Second, the phone was supposed to be able to make some international calls, yet the one time I had to do so for an emergency, they told me I could no longer do that, and because of a change, they wouldn't allow me to, even though that change was not supposed to happen for over a week.

I had phone before I wanted to change address on it new number ok so the shut me off told me wait 10 day to re apply here for new one. Ok so I wait for 15 day and I apply now today no min on the phone and no way I used the phone at all and 2. I never got email or update on new phone number on my phone now what deal this suck (sorry). I said foot stamp Medicare so what the problem here please let me know there was 14.00 left on that phone now that was gone I put on there so this not fare I lost 14.00 plus no phone that mess up please fix this problem fast. I need to have to do my medical problem here thank you.

I am filing this complaint against safelink. I have been with them since 2009. This year my dad have been having problem with not put his minute on his phone or turn it off. Every month we have call them to put his minute or turn his phone back on. Since October of this year, they turn his phone off. We have been calling them and email them and they have it back on.

I am on disability and live in Missouri. I applied for the Safelink Phone in October. I received my Safelink phone this month (November) and everything worked fine. Out of curiosity, I went to the Safelink website to see what my status was. It said that my application had been rejected due to an administrative rejection. I called Safelink. After trying 2 phone numbers, I was finally able to talk to a real person (foreigner). After waiting about 40 minutes, I was told that their program no longer accepts persons who receive disability from the state of Missouri. They couldn't give me a reason why, but just kept saying I would lose all my minutes in December.

I lost my phone so I called to get another one. A few days later, I found my old phone. Well, one was already on the way, and so I thought I could use a new one. I have had this one for several years. Well, what a joke, I had 1553.50 minutes on my old phone and they only let me have 78 minutes, this months + 10. Big deal!

My app keeps getting rejected because they say my address isn't known or registered. Every time I call, I get someone in some indo country who can barely speak or even understand English. They tell me that the USPS don't have my address on file. I get mail and my SS check and all of my other U.S. mail at my address. If there was a way to contact someone here in the United States, I'm sure most people's problems could be solved, including mine!

I'm a Safelink Wireless customer on a monthly (250) plan. I called to inform them of my missing phone in April/May and they reassured me that a second phone would be sent at no cost to me, but any minutes remaining would not be restored. It is now October, I haven't gotten my phone yet. Do I have to go to court regarding the matter? Please assist me regarding the matter. From my experience, it is an important component imperative for employment. Without it, I am losing money.

I would have given a zero rating, if allowed. I find it deeply offensive that this service, paid for by the United States government and provided for poverty-level unemployed, underemployed and seniors of the United States, is serviced by call centers in every other country but the United States! It is absolutely ridiculous. Perhaps, fewer of the recipients would need free cell phone service if the call centers were in this country and workers in this country, who don't have thick, unintelligible accents, had the jobs, instead of people in every other country who read a standard set of ** lines they don't understand like, "Allow me to consult my supervisor, who is standing beside me..." (who is actually, decidedly not standing right beside them). There is something terribly wrong with this picture.

I had a SafeLink prepaid phone with 250 minutes and they said I was not eligible to have one. Nothing has changed, I'm still on food stamps, Medicaid and Medicare, I'm 70 yrs old. You have some of the dumbest employees in the world. Why would I be eligible one day, and not the next day? My phone was **. I guess you hire all the incompetents. No one ever called me, I never got any info in the mail. All of my records are in place.

As far as I'm concerned, TracFone, Safelink doesn't deserve even a one star rating! My first application was rejected because of the same reason many others were rejected. They were trying to say my address isn't a registered address. I live in a federally funded housing! When I called, I told them it was housing and then they told me it was because I forgot to put my apartment number on the application. That's **. I know I put my apartment on the application because I made a copy of the application before I sent it in, but I played along and went through the whole process so they could send me a typed application.

I do not understand why I do not qualify for a free SafeLink phone. I get food stamps every month and that is all I get. I do not get anything else, no SSI, no Welfare, no anything please look into this as soon as possible and let me know the outcome. My SafeLink number is **. My food stamp card number is **.

I went to TracFone-SafeLink webpage and cancelled the government SafeLink phone which I am no longer eligible, but when I checked, they did not cancel the service. I called the support number for the TracFone service they provide, which was payed by the government, and canceled it. They gave me a reference number but the phone is still not cancelled.

I moved end of July 2011 and called Safelink Wireless and reported my change of address. They told me to fax a copy of my utility bill with my name and address since they already had a phone sent to that address for the person who lived there prior. I did this immediately, and 5 times since. My mother moved into my old residence and has tried for 6 weeks to get a phone sent to her by computer and by phone, and she gets the message that only one phone per household! I was sent a reference/case code when I initially called, and I always include this when I fax the request again.

I suddenly stopped getting my minutes.When I called about it, I was told that I didn't fill out my re-verification form. But I had it at least 4 times online and once by mail because, apparently, it didn't go through either online and by mail . Finally, I talked to someone who said that I was verified for the next 8 months and would have the minutes on the phone within 48 hrs, but it never happened. The next rep. was sending paperwork and installing minutes within 48 hrs, but still it never happened. It's been 2 weeks and I have ran out of options and guess that I will give it up.

I had 78 minutes on my Safelink phone. This was shortly after hurricane Irene and, after making a less than 3-minute phone call, my minutes disappeared and went to zero. When I called to resolve this problem, I was told by both the agent and her supervisor that they could not track where the minutes went, and they could not reimburse me.

I called to get a replacement phone because my phone stopped working. On the first call, I was transferred three times and got Tiffany. She told me to wait 2-3 minutes while she brought up the account. I was told I needed the phone in order to receive a replacement phone. I told her I misplaced it. She became very rude in her comments. I asked her what happens if I can't find the phone and she said to wait 2-3 minutes again. I asked her if she could talk while she is waiting for the computer and she said "no". I told her she is very rude and I would like to speak to a supervisor. She said she was the only one there. I asked when can I speak to one and she said when one is available. I asked when and she said it again, then she hung up on me. I called back to speak with a supervisor and was put on hold for 50 minutes and no one came to the line. So I hung up. I am very displeased with the customer service.

The problem I have is that the back of the phone does not fit the unit, it just falls off. I am disabled and really need this for emergencies. The CSR just didn't know what to say, anyone else?

I can't seem to get my phone from them! And they keep giving me the runaround. I am not too happy with the customer service.

SafeLink is a fraud. I applied and was certified from the state but I waited for almost two months. When I called, they said that I had been denied because I had not faxed in the correct information. I was also told that I had to mail it in, not fax it, because it is illegal here in Texas to fax something that has to do with the state. That is not true!

I contacted SafeLink for a phone. I was told someone else was using my address. I had to prove that my address was really mine. I was told to fax a medical card, and I did so. I called four weeks later, only to be told that I sent the wrong information. Now they need a utility bill. Someone is using my address (they are 8 years old). I was told the name by SafeLink. Incidentally, they had to go into my mailbox to get "their" phone. It was a federal offense. Guess what? They still have their cell phone. I told SafeLink they could keep their FREE Phone!

Someone applied for a SafeLink phone in my name without my consent or knowledge. I would like to file a formal complaint and an explanation on how this could happen. I do not qualify for this program and would not take advantage of this program.

Where to start? I applied for SafeLink. I filled out my information, went to the State of Ky for the information needed to verify that I received medicaid. It was on the State of KY letterhead. I sent that in and waited for my phone.

I was informed that myself and 7 other individuals residing at my address were denied safe link cell phones because our address was listed as commercial or institutional. When I asked how a residential building (DOH under HRA) would be listed as commercial or institutional I was then told that they followed the USPS system of registered addresses. I asked to speak to a supervisor and was put on hold. The representative then returned to the phone and told me that he checked the USPS system and that my apt # was a valid and a registered address with the USPS but only 1 person in the building was accepted and received a phone because they registered their phone without an apartment number.

I have a SafeLink Cell that has been de-activated for the last two months. Everytime I tried to call Safelink about this, I would be on the phone for a extended long period of time before I'd reach a operator. I finally got a operator on July 3rd about my problem. I stayed on the phone with them for TWO and a HALF hours and went threw 4 different operators and NONE of them could resolve the issue.

I have called at least 8 times over the past six months since I received my pre-approval application through Mass Health. I was told that I could not put in an application because someone else at my address had a phone already. I told them it was a two family and I was told I needed to go to the post office and register my apartment and then call back in 90 days. I went to the post office and I was told that my house is registered as a two family. I also called the main USPS to be sure. I called Safelink back after 90 days and I was told that they can see it as a two family in the USPS system but that it has not been updated in theirs yet.

I was denied enrollment to free Safelink Wireless phone, supposedly because another person has a phone at my address. I live in an apartment at **. I faxed and mailed proof of my address being correct from the my local post office to Milwaukee, OR with no results or respect. Each time I have been told to contact USPS. I have done this, to no avail.

This past February, I sent in an application to get free cell phone and service. I also sent a copy showing I was eligible for food stamps (which they required). Come May, and the only thing I can find online is that they received my enrollment 2/23 and it is "pending". I called twice and get these people, who just tell me what is showing online and give me a number that is nothing but recordings and can't tell me what is going on. I am getting nothing but a big run around. These people shouldn't advertise what they can't deliver. Today was the 2nd time I called. First time, I was told the same thing.

TracFone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if I could upgrade my phone? I was told yes but it has to be a TracFone. Then I registered an account with TracFone because that's what tech support told me to do. After completing all of the steps I noticed the next day that none of my minutes and service days were transferred to my new phone.

I am in my 70's with disabilities. I have a car that is handicap-equipped to carry my electric scooter. At home, I have an emergency device that monitors my pacemaker/defribulator 24/7, which means I need a wired phone to notify my doctors automatically. But I also qualify for safelink, which I use for mainly emergency.

For the past two months, I have not yet received my free 68 minutes, and my phone does not pull up the "add minutes" sign on the menu screen. Help please!

I applied online and waited for over two weeks. I was not able to verify it online so I sent an email to customer service. I explained that I had less than $10 in minutes on my current phone, no money for a battery that needed replacing, and no family or friends that are aware of my situation. I chose not to place that burden on them. Three years ago, I was earning 50K when the corporation I worked over a decade for, gave us a 48-hour notice that they were closing the business.

I have been trying to get a phone since 9/24. It has been 70 days now and still no phone. Every time I call, they would tell me to wait for 7 to 10 days and still no phone. Is this company a joke? I think so. I will keep trying because I was approved but I know it’s personal. I am disabled and it’s hard to stay alone with no contact. My wife has to bring me everywhere she goes.

Their enrolment site doesn't work if you happen to be a RI resident. Their customer service unit informed me of this fact. If they didn't want you to have a cell phone from them, they should just outright say so. I tried for several months to get enrolled. I would fax the application and then mail in the originals along with the copies that are required. Can never check the status, the site always says no info found and if calling them up to inquire, there is no live person on the number they provide to check the status. If you call the enrollment number to inquire, all they do is the same thing you do online to check the status and they say no info is found. Five times I have called and enrolled. Each time, I enrolled again was because they claimed no record of me was found.

I did have a TracFone through them, and it got destroyed while working on my vehicle. The phone fell out of my shirt pocket ,and I accidentally ran over the phone backing out of the driveway. It totally destroyed the phone. I tried contacting Safelink to tell them what happened. I got no results. I am disabled, and don't have a house phone. I tried to sign up again to try and get another phone, filled out the application online, and they say my information is wrong. I now reside in a different place by myself, so naturally my address is different. I can't get any results from Safelink.

Due to a previous resident living at the residence address above, Safelink refused to give me a wireless phone. The property is considered of a multi-family unit, a 1st and 2nd Floor. I have faxed them the Cook County Assessor's document stating this. It has been over 90 days. Leo has verify this himself but still asked me to go to city hall and get an apartment number to the unit. Contact # to 1800xxx-xxxx, Case Code provided from Safelink is U30271628.

My mother told me of this program to offer free cell phones with free minutes for those eligible. I am disabled and do not drive, so I figured this may be something I should look into. I went to the SafeLink web site and tried to fill the application out on line as the directions stated that this was the fastest way to obtain the phone. After trying several times to fill the application out on line and getting a message to contact customer service I broke down and called. It seems that once a phone has been issued to an address that the original has to be deactivated in order to get a new phone sent to the same address.

Safelink wireless, the government free phone, advertised that they give 250 free minutes a month but the last 3 months or more they have been giving me just 68 free minutes so I have to buy more airtime. I have emailed them about this but they still haven't given me all of the rest of my free minutes.

I tried to get service with SafeLink Wireless and they told me that because I have a job, and because I work 40 hours a week and work my ** off, that I do not qualify. However, they said that if I quit my job, and I started getting free food, free housing, free medical from the government, I could also get free cell phone service! So, as of today, I plan on quitting my job and living the free life! I don't know why people work! You people with jobs are stupid! This is America! This is the home of the free! Thank you to all of you people who continue to work and for allowing me to live for free! I get to sleep in all day, party all night and wake up to a food in my fridge! I love America! Thank you, **!

Regarding their phone number--it is only a computer and I can never speak with a person about a problem. This program "gives" minutes, but for whatever reason, they delete these minutes after a few months (I had 483 minutes and all of these were deleted at September 2010's end when October 1, 2010's new 250 minutes were added). Also, countless numbers throughout the United States call my cell number. When a friend calls these numbers back on her cell phone, 100% of the people feign ignorance, plus refusing to identify themselves. This appears to be some sort of a con game initiated by the SafeLink people. Why? I have no idea.

On 8/25/10, I called Safelink to report a lost phone. I received the replacement phone scheduled on 9/4/10 on 9/6/10 at 12:45 pm. I called Safelink Wireless to report the LG phone that they sent to me. The letters were to small for me to see clearly, unless I used a magnifying glass. After a 20 minute wait, I complained to Jamar about my situation. I told him that I was a senior citizen and my eyesight was not very good anymore. He told me there was nothing that could be done, because this was the only phone they had in the warehouse.

My tax preparer told me about Safelink this year, and helped me to sign up. I received my phone, and it worked fine for a few months. Then, in July, the free monthly minutes refused to load. The phone just kept saying "service unavailable, try again later". I kept trying, until the 'add minutes' function disappeared from the phone menu! Now, I can't even buy minutes to add to the phone! Customer service put me on hold, then hung up, repeatedly. Safelink Wireless website claims that I don't have a plan with them.

I qualified for SafeLink nearly a year ago. When I received my phone, everything worked fine for about 8 months. My phone was either lost or stolen I called SafeLink and was sent a new phone. That was April 2010. At that point, I had to contact SafeLink to activate my replacement phone and transfer my phone number. They screwed up and gave me a number that was so far out of my area code that I could not even make calls. I called customer service, and after 2 hours was told that I would need a new SIM card, and that I would receive it in 3-5 days.

The fax number on their application is incorrect. It shows 1 866 902 5756 and this is not a working number. I have tried numerous times to contact them and the recording just takes me in circles. I am so stressed out over this. The fax states this is a conference calling number. What's up with this company? Can't they get it straight? Senior citizens are stressed out over the delays to get a phone.

Their Safelink customer support supervisor doesn't listen.

After reading all the rude complaints, I have to wonder if all the folks that are doing the complaining. Kinda ask for it! Don't get me wrong, I've complained many times about certain services with certain companies but name calling, lashing out and acting as if it's the end of the world just because a problem may not have been dealt with "your" way. This reminds me of a immature child having a tantrum!

I recently reported to this site (08/05/2010) of my lost phone with minutes not being transferred to my new phone received from TracFone. Well, I went to the Better Business Bureau site and was astounded at the amount of complaints this company has. With all these complaints, why isn't anyone doing anything about this organization? There's contact information on the report. Let's flood them with calls.

I have a federal funded Safelink cell phone. I contacted Safelink when I lost it (lost numbers I contacted, sorry) and they sent me a new phone. I knew I had 430.10 minutes left on the lost phone. I reported my phone lost. However, I told them that if the minutes were used, then it would be considered stolen. At the time of the phone call, I was informed that they can not transfer my 430.10 minutes to the new phone when activated and that they would generously place 10 minutes on the new phone.

I was accepted. The phone was sent and never delivered. FedEx response was "phone returned to SafeLink". SafeLink will not accept any correspondence. "No available time for U.S. citizens".

I lost my phone and I cannot find an avenue to address this issue. I need my phone replaced if I can. I am now not available for important and critical calls.

I am angry! I emailed Safelink about 2 weeks ago when I couldn't text or get/make calls after trying them by phone and being on hold for over an hour. I was sent back emails to call in to customer service. I did so and after 1 1/2 hour on hold, it was decided that I needed a new SIM card. The new card arrived yesterday and I called in to activate it and after 15 minutes on hold, I was told to place a call but that if it didn't go through, I need to allow an hour and try again. Well, I gave it 2 hours and I still could not make calls.

Yes, they are a rip off and ripping off the government for a program to help low income people have a phone for safety. I got their phone and it broke and got another one and I never got my free minutes. They owe me seven months of minutes and I have called 18 times. They keep telling me they fixed it and it would take two weeks for me to get the minutes. Well, nothing. My phone service ends in 30 days so I guess I am out of a phone. I have health problems and need it for 911.

I applied for the phone back in January 09. Got phone and it work for 1 month and malfunctioned. Since then, I have made numerous calls. All with no solutions, only more problems. The phone has worked for 2 months out of 5. They send you around the map and you end up talking to people who are so incompetent, is sick! I was on the phone with them today for almost 4 hours! Got nowhere! Stress and waste of time!

Trying to talk to customer service. They don’t understand English. You cannot understand them--they are rude!

Each month since April 2010, I have had trouble receiving my minutes. Each time I call, somehow they don't realize my verification is not due anymore until November 2010 and I can not get verified again until then. This month, I did not get my minutes again and I am so tired of trying to explain this to these people who I can not understand what they are saying and apparently, they can not understand what I am saying. I had to go to the doctor and then the hospital, but I did not have my phone to call someone for a ride due to my minutes not being on my phone. Thank you.

I thought my SafeLink phone was stolen so I called SafeLink last week and they deactivated it, but then I found the phone and I called them back. Some guy told me to call back when the other phone came in the mail, and I did. They told me for some reason the computer wasn't letting them activate the phone at that time. They told me they would contact me within 24 hours at the number I gave them. Well, here it is 72 hours later and no one has called me, and every time I call, a voicemail service says due to high volume, please try your call later. Well, I've been doing that for 3 days now and it says the same thing. Please can I get help to get my phone activated? Then they told me when they activate the new phone, they would transfer my minutes from the phone. I thought I had lost. I'll send it, that is the first phone.

I have been having trouble with the Safelink Wireless phone and their tech support for several months. My option to redeem or add the free monthly minutes keeps disappearing from my phone and I have not been able to get my free monthly minutes. I never got them for March. And when I was able to get their tech support on the phone, they flat out lied and said they had given me the minutes a day early. They never did and I let it slide. Well, now it is happening again. No option to redeem or add minutes on the phone, no monthly minutes given. I can't get them on the phone. Half the time when you call their tech support, you get a recording that says to call back later and it hangs up on you. The other half the time, you get put on hold and no one ever answers. I waited for over forty five minutes on hold today, no one answered the phone and I couldn't wait beyond that. I also tried again tonight, no one answered after fifteen minutes. I don't believe that these are acceptable wait times because you can wait over an hour and still no one will answer their phone there. Emailing them just gives you a stupid form letter that tells you to call their tech support or customer service number. So they just keep you on an endless merry-go-round and nothing gets solved.

I had a Safelink phone that was very important to me. I get out of work and have to drive about 12 miles through farm land in order to get home. I lost my phone and so I purchased a new tracfone. I tried to get the service transferred to the new phone and it never happened.

I have been getting free minutes since October of 2009. Every month I get mail telling me if I don’t add my free minutes , my account will be shut off. I get their free minutes every month except for the months of February and March. I have yet received my free minutes. Every time I try to add my free monthly minutes (68 minutes) I get a message stating they are unavailable and I should try again. I tried to call them. Still the same message, except they state they are handling numerous customer calls and for me to once again try later. This is ridiculous! What’s going on with these people? Are we being scammed once again?

I qualified for Safelink Wireless on 10-06-2009. This is a low income program that supplies a cell phone and free minutes for a year. I received my minutes of 68 until 02-01-2010 then the minutes stopped coming in. I have tried to contact Safelink tech and support for several months. No way to get in to these people, says all phones busy, try back later. Got in finally one time, the foreigner was hard to understand, but he lied and said I got my minutes for February. I told him I did not receive them. I also have not received my minutes for March either. I want to know what is up with this company.

I got my SafeLink wireless phone a few days ago. Beginning with the first minute it was activated, I have been receiving numerous text messages at all hours of the day and night from Tracfone. There is no way to delete all these messages unless you check "text messages." For each message checked, it charges 30 seconds. There are over 60 messages which would mean that if I wanted to delete them, it would cost me 30 of the free minutes. This is very annoying and I think the company is just trying to rip off old people and disabled people by using these text messages as a way to deplete your free minutes so that you would have to buy minutes. This defeats the purpose of the phone service. This is very bad!

This company is fake. It's just getting the government tax dollars. I can't get minutes on my phone and they don't have any live representatives to talk to. They only have machine operated responses that give instructions that don't work. Their email system doesn't work either. I can't get the serial number because it's not on the phone. You have to follow their online steps which does not even come close to working.

I am unable to retrieve my message. Ever since the new year I have been getting this prompt "The message is busy. "