Safelink Wireless Reviews

On 11/5/15 I visited my local Department of Social Services building here in Bridgeport, CT to file for food stamps and medicaid. While approaching the building a young man asked me if I was interested in receiving a phone and that I would be eligible to receive one if I get assistance from the state. I told him that I was applying that very day. He informed me that upon approval I could then apply and be approved. To document said approval, all I would have to present to him is a "budget sheet". I then asked how long would he be there, because I had been informed that waiting at the DES building is almost an all day affair. He stated, "until 3 o'clock."

Safelink Wireless is obviously all about what the government pays them for the free (or low income) cell phone program. Every time I've had to call them regarding some issue, I'm told I need to recertify due to some problem with my account. This is supposed to be done yearly. Now my account has been cancelled for non-use for 60 days. Impossible as I use the phone all the time & am on the phone to call them! Then you have this drone in customer service that won't listen & who talks over you obviously reading from a script. You would also think if there's someone representing a company, they could speak English that's understandable. So even though my phone says I have 877 days left of service & I get my minutes each month I have to go through the hassle of reapplying. I've been in customer service 30 years & this is a prime example of what not to do. Not worth the hassle.

I have had continual problems with my cell phone keeping the correct time, the year changes from 2015 to 2006 along with the months. Safelink helped me on the phone the past 3 or 4 years correct it. They were very helpful, until this year. I was told they were sending me a new cell and different model, it would take 7-10 days, and they would leave the problem cell on. The phone worked except keeping time and date current. When one has an appointment, especially medical, then misses the appointment due to the phone changing time and the year it can create issues and missed schedules. I borrowed a phone to call them. This started on the 5th and I should have had the new cell on the 13th. On the 7th my cell was turned off. I called to ask why, I was told they turn the old cell off and the new one on before they ship it so it works when you get it.

I will save you all some time. Go to Assurance Wireless. They are a low income Lifeline cell phone service. When you run out of minutes it is very cheap to add additional minutes. $5.00 for 250 minutes, and 30.00 for unlimited talk and text. I spent 2.5 hours just change my phone, port my old number and ended up having them deactivate my service. Right now I am stuck with no phone service after they said that ported phone number procedure had been completed. I'm not getting into the details but anyone who has been through this knows what I am talking about.

I got a cell phone from Safelink. The phone is very small and I had trouble seeing the keyboard and the screen of the phone. Called up customer service and explain this to them. The representative was from a foreign country and could hardly speak English. I explain my situation about not being able to see the phone clearly and she said she would order a another phone that was bigger so that I could see the phone clearly. After waiting nine days I finally received the replacement phone. Guess what phone they send me? The same exactly phone that I had. I did call up to complain and they said a mistake was made and they ordered another phone and again after waiting another nine days I got the same phone. This happened five times and each time they ordered the same phone as I had.

My stepdaughter upgraded her phone on 10/17/15. She then called technical support and spoke to 3 different people. She was assured that the minutes would be transferred within 24-48 hours. As of today at 3:30pm CST she still doesn't have the minutes transferred. My grandson has severe asthma, and she needs to be able to be reached. Sadly she is having to call again today from another phone and try and get the situation rectified. She had to speak with 4 different people prior to getting a Supervisor who had her punch in some codes and it was finally working. THAT SHOULD NOT BE! THEY LITERALLY PUT LIVES IN DANGER BY HER NOT HAVING ACCESS. I don't know who they hire but they sure need to train the people. A very sad situation there and all the time wasted on something that took 5 minutes.

I've had Safelink for several years now and I find the service a bit ridiculous. I had called maybe two years ago from a different phone because I had lost mine and asked for a replacement. The replacement never came and I was told we were only allowed 1 replacement in an entire lifetime. Phones don't last that long. Luckily I found my phone and recertified. Now, a few years later my phone won't turn on at all. My end button is a bit broken. I keep my phone on at all times. For the past 2 weeks my phone will buzz at me then completely shut off and all I did was turn it back on. Now it won't even turn on. Safelink won't let me log in on the website. It says my enrollment was not found. I can't contact customer support because my phone won't turn on. Even if I wanted to transfer to a different company I wouldn't be able to cancel. This is like trying to take out the last $5.00 of an account you want to close at a bank. Nobody over there cares.

I qualify and had a Safelink Wireless via the govt. Program. I have SERIOUS medical conditions & require a phone to be available at all times. Recently, I called to have a replacement phone to be sent to me (explained fully that I needed my existing phone to remain active for medical necessity) until my new phone arrived & was activated. My existing phone was deactivated & I have not yet received my replacement. Please keep in mind that I went to great lengths to explain my problem & was assured that MY EXISTING PHONE WOULD REMAIN ACTIVE UNTIL SUCH TIME AS I RECEIVED MY REPLACEMENT PHONE & ACTIVATED IT.

I signed up in June. Never received my phone. In August, they finally decided that it was time to send a replacement. Come September, still hadn't received. Called today to file again for a replacement phone only to be told by various people: 1. If you don't know the phone number, we can't do anything. (Of course I don't know it, I never received a phone). 2. Your ssn isn't in the system (It is, because I logged in on the site using enrollment ID and ssn). 3. They can't provide a tracking number for the phone. 4. They want to send my phone to a different address. 5. They can't transfer me to a supervisor, because they're "too far from her station". 6. Her supervisor is "never there". 7. There are no supervisors. 8. There are no supervisors available. 9. If I want one, I'll need to talk to another agent. What the **.

We have been getting numerous phone calls on our landline from someone we know but want nothing to do with from their Safelink phone. I have tried numerous times to have this number blocked but apparently we are not allowed to block Safelink phone numbers. So I guess people with Safelink phones can harass people all they want! I have been successful at blocking other numbers this person has called from but not from their Safelink phone.

I ** hate Safelink. I been with them for 5 yrs. Well last year I had a great job and didn't need an EBT phone so I let it get turn off. Well in May I turned it back on. Well I turn around and June they turned it off saying I wasn't using the phone. Well now we are in Oct and how about the sorry MF still haven't got my phone on yet. I have fax the paperwork over to them 3 times. Well this week I was told my phone would be on in 24-48 hrs. Well it'd been 3 days now and nothing. I call again and the manager gonna tell me that they can't read the info off my EBT card or DL. Well they keep telling me to copy and send.

I have had Safelink phone for 2 yrs. My phone broke and I had a smartphone given to me. I called them and she transferred my phone number to my new phone. Well I could not see mine so I called them back. A lady told me to download track phone app. I was having some trouble so I contacted them again. The man told me I was not able to have their service due being able to afford a smartphone. I said I only make 900.00 to 1000.00 per month. Is that poverty or what? He was getting me pissed. I will never use the service again ever.

I've had Safelink wireless for over a year and receive free min due to being disabled. For the last couple of months I've not been able to use the phone. Kept calling with no success. Finally gave up on using the phone because I couldn't get anywhere with customer service and my daughter had moved in with me and had unlimited min on her phone, but now she has moved out and I again contacted Safelink wireless and was told my phone is activated and I have talked to over 7 customer services reps and each tell me something different.

I've been trying to find a human to help me replace our phone. No number or extension for lost or stolen phones! It's been 2 weeks! I'm getting hopeless! Does anyone know where I can find a phone number to talk to a human since there's no other way? I'm guessing they don't want to give another phone, lol. Thanks.

My cellphone would not charge. It took nearly a month to reach a human. That was Aug. 19th. I still do not have a replacement phone. FedEx sends phones by mail. Anybody having problems should call the Consumer Protection Agency.

I got this free phone for my aunt widow, lonely and a sick person. It was fast to have the phone. The first that was received was broken. We could not make calls or receive calls. It took me over 45 minutes to be able to try to communicate w/ Safelink employees. They are the MOST incompetent people that I ever had to deal with. Finally, I sent back. We received the new one and after that, we NEVER received the minutes that we were supposed to. I being called them. They say that the minutes were sent to our phone, Which IS NOT TRUE. The only 500 for the month of JULY were given to me my TRACFONE that I had to call them. SAFELINK IS NOT THAT A BIG SCAM. DO NOT GET A PHONE from THEM. I would like them to be reported to the GOVERNMENT. They stealing money from GOV.

I have a fairly large, red 'no soliciting' sign on my door. I was expecting someone else but got a Safelink rep. I pointed at the sign and asked if she knew what it means. Her exact reply "I'm not soliciting, I'm working." I absolutely refuse to do any business with companies like this. They can't even respect the wishes of potential customers. How do you think they'll treat you when you're locked in to a contract with them? Companies so desperate for every single sale like this are not reputable. They can never be trusted.

I've had Safelink for over ten years. Every year you must recertify to continue service! That's not too difficult, until they want to send you an updated phone. Once this happens, good luck getting your minutes. I received a new phone and I was told prior to that I needed the phone because my LG420G phone was no longer being used, I should receive a new phone and SIM card.

My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help -- their excuse was that she had already used up her minutes for the month. Excuse us?? How could she use her minutes up when she never got them??

For the past 4 years SafeLink cell phone calls have been perfect. Rarely if ever have I had a problem of hearing the other person on a call or other people hearing me, or dropped calls. For the past year, it is THE first time in 18 years of using cell phone in general, that I ever had an issue. 80% of the time now with SafeLink, people cannot hear me on the cell phone. Even when I go outside, they can barely hear me. In the past 3 weeks, my SafeLink phone does not ring when someone calls me. I have recently applied for several new positions in my field. The fact that my cell phone is not functioning is a huge issue in securing a job interview!

Rude customer services help with Budget mobile and Safelink Wireless. Every time I call, I get rude ass help and they are especially females. Be nice! Stop talking over my voice. I ask to speak to a manager and she keeps talking.

I signed up with Safelink in March of 2015. I had submitted all documentation that was needed, and I did not get a phone till August 2015. Once I got my phone, I couldn't set it up so I called Safelink... Big mistake. I got some guy with an Indian accent and I could not understand one word that he said. Finally, I get someone on the phone that I can understand somewhat and they said there was a problem with the sim card, so I waited on them to send me a new sim card.

When you fill out the online application, the first and last name fields have a glitch. Your first and last name must contain 3 letters or more. In my case my last name has 2 letters for example LY so when I tried to enter it, the field said it was invalid. This goes the same with first name. I went ahead and added an extra letter to my last name and entered LYY and completed the application. I immediately called them to let them know so they can correct it on their end and they said they couldn't correct it and my app was automatically denied because I entered false information. I made them aware of the last name glitch and they said they would take care of it and promised to call me back within 24 hours so I can reapply online.

After avoiding a "lifeline phone" for 3 years, I decided to take advantage of it until my situation improves. After a great deal of research I opted for Safelink in that they offered the most benefits (350 minutes, unlimited texts) for my state. Signing up was entirely without issue and I was approved within 2 hours. I submitted my application 22 August 2015 and was informed that I should receive a phone within 7 to 10 BUSINESS days. I will update this review regularly as necessary and for now will simply rate this company 3 stars - Satisfactory. If you are in need of this type of service, DO YOUR RESEARCH! California has better plans than were available to me - including data plans - so your state might also. Hope this helps somebody.

I have been receiving letters in the mail to call the customer service number if I have issues with my SafeLink phone. My phone was load MONTHS ago. Every time I call it never gave me the option to report it lost or broken. Not even the option to talk to a real person. Today I called and was directed to a person. First I chose the callback option instead of waiting on hold. Got a callback and no one said anything and it hung up. Called back, stayed on hold. Told the person I had lost my phone. They tell me "Ok give me a few minutes while I process and validate the information to get you a new phone." I waited on hold for 30 minutes and NOTHING! Finally I hung up. And SafeLink called during this call about a survey! Terrible service, I am so upset. Also the last 6 months I had my SafeLink phone not one time did I receive any more minute! I would call and once again, never get an answer or a real person. SafeLink is a joke!

He ask me if I had a free cell phone. I told him, "Yes I'm with Assurance"... Well he told me I could switch and I told him I cannot have two active account. He told me that Safelink would be able to cancel my other account. Then he show me a phone that I like and told me is the phone I would receive. And if not call Safelink and let them know. Well the phone arrive and was not the one. I called and talk to someone that I could not explain what's going on. I'm very piss because just gave my personal info away.

I actually had an easy sign up process as I did all of the uploading of proof and documents myself. Was told today my phone shipped, but they don't know what type of phone and that I'll find out when it arrives?! Has anyone newly enrolled this month that can tell me what brand and model phone I may get? Ty.

I applied at the beginning of the summer (June) for a Safelink Wireless phone for my 11 yr old daughter. As of today (8/17/15) I still had not heard from them. I called Safelink customer service, and after being hung up on 3 times I finally got someone on the phone. She informed me that my application was pending with the Florida Dept of Children and Families to verify that my daughter received the benefits that entitled her to the phone. I cancelled the application since the summer is over and I no longer need the phone. They could have notified me and I would have sent them the information, instead they put my child at risk for the entire summer. STAY away from this company!

My Safelink TracFone is dead. I received several texts asking if I wanted to continue service & I always replied YES. If I try to make an outgoing call a message comes up "Emergency Calls Only". I refuse to attempt to call their Technical Support number. From previous experience their TS is so terrible I am afraid it will aggravate my heart condition.

I was sent a smart phone (which, I did not ask for) by Safelink. The phone was late in arriving. When I tried to get the phone turned on- the idiots turned off both my phones. I can't get a hold of anybody to deal with this problem. All I get is a voice message saying they are processing a transaction (for two weeks?!) and to call back in 15 minutes. I have to walk to a pay phone to call- because, anybody- that's right!! They turned off both my phones! Why bother sending a new phone to someone if you can even give them proper service with the old one?!

I called to get a bigger due to poor eyesight and carpal tunnel syndrome. They send me a smaller phone than I had. They also turned off my phone service the day I requested a new phone, was without service for 4 -5 days. Never get anyone in the USA. Not the first time I have had problems with them. Another time I was told I only could get 1000 texts. When I got the service it stated unlimited texting. Were taking all my minutes for texts. They called me a liar and said they don't offer that when I actually had the flyer in my hand stating so. Always on hold 20 minutes to 2 hrs. They are very rude and when you ask for someone in the USA they tell there is no one.

A couple of months ago I was walking out of my local Walmart. A lady was standing on one side of the exit and asked me if I was a retired person with social security benefits. I responded that I was not interested on buying anything but she insisted that she was not selling anything but rather giving something for free. I told her that I was not interested, she followed me to the parking lot and I stopped to listen. She said that this was a government sponsored offer for retired people with social security benefits and Medicare and that I did not have to spend any money. After a lot of pressure I decided to hand her my driver license and filled a short form that included my last four digits of my social security. In the end she explain that I would receive a new phone, with 500 initial free minutes and that I would get additional 250 minutes every month for free.

Have been trying to talk to a human being couldn't. Finally got someone on phone after waiting the person never came back on phone. Found out my service was terminated without any contact verify if information was correct. This is the worst customer service I have experienced in my lifetime.

I have tried three times to get technical assistance from these people and can find no one that can speak English that is understandable. I have just wasted 108.00 dollars on their LG41C phone because they can't give me any assistance. I guess you get what you pay for. I will find a better service provider and use this phone for target practice.

I went to the supermarket and they have someone filling papers for a free phone. I fill the application and a few days later I received a phone. Now after five months I decided to buy a better phone and transfer my services before I call Safelink to made sure they approved it. They claim they have to send me a new sim card which I been waiting for the last three weeks. Every time I call they put you in hold and every person you talk to they said something different. Now I received a letter asking for documentation like Medicaid food stamps or lunch cards. I don't have none of this things. I am retired on pension. I am 72 years old. I ask myself if this program is for person receiving government benefits or for people who never work in this country?

They sent me a phone 2 yrs ago. Been using - no problems. Renewed in Feb so in June couldn't add min. They tell me phone they sent don't exist. I have to apply for new one. I faxed in paper work with enrollment id numbers on every page as requested and proof - 2 proofs. I sent 4 to be safe. So they reject qualification because they said they couldn't read 1 of the 4. So I qualify but they are outsourced jobs (boo) so they don't understand well and I don't understand some of them and manager always too busy to try to resolve. Unhappy customer. Tried to explain. Math is easy - you require 2 proofs I sent 4. You say 1 is no good. That still leaves 3 good ones so you have your 2 to qualify me and 1 to spare. No they say I have to make the 1 good too isn't to qualify. Nothing has been done. No manager has done anything or even called so they don't care.

I kept my phone on and did not get the allotted minutes. I even entered 555 as instructed and got the message that there were no minutes pending and was told that I had minutes left and I told them that my plan had rollover minutes. Then I was told that they had given me my minutes - "and thank you for calling Safelink". I still didn't get my allotted minutes. I am away from home taking care of a sick relative and I am not sure how many minutes I will need to use.

My husband cellphone I was having trouble getting him recertified so I called over six months on and off. Some I talked to said he was, some said he wasn't. So his phone got stolen so they sent him a new phone then added minutes then told me he was recertified but no, he didn't get his minutes again. I call and once again they say he has to be recertified but his phone says he don't till 08-08-16 so what the hell? I'm not trying to be mean but this is the only way he can contact his doctor. I'm having to fix all this cause he's been very sick. The second one I talked to hung up on me. I'm getting really mad so if y'all can fix this ** thanks, if not I can go to assurance. It don't make a damn to me but it better get fixed.

Stopped by a salesman upon entering Walmart in Homosassa. He said I was qualified for a free phone if I was receiving social security and or if I was a veteran. He took my info, and I received a small phone. This week I received a letter from Safelink requiring me to submit different documentation, basically showing that I don't work and get free lunches or they would suspend services. I question the initial solicitation - does Safelink get govt. money to initiate and issue a phone, and afterwards get more money to show how sanctimonious they are when they take the phone back and impugn my honesty?

Have tried to add lifeline minutes for over a year now with no success. No American will speak to you in customer service. Argued that I had to reapply after I had already applied and service was approved at all levels. They even sent a Sim card. It was put in phone and followed all instructions yet still have no minutes. The phone says service good till 06/31/2016. But no minutes are on the phone. And yes I went to airtime typed 555 then no. and it says minutes will arise shortly. But in fact they never do. Phone was turned off then back on, we tried everything. Then the hassle came with customer service. Time to cancel I guess and find another service.

I never thought that something free could be a rip off... but here it is. By that I mean, I am sure the government provides funds to Safelink so that they can service seniors with a phone a 250 free minutes a month. I'll bet if the government needs to get hold of someone at Safelink to provide those funds they have a number that someone answers, not so for this senior.

They sent me a broken phone that won't work, and I called them and the computer returned my call about 15 minutes later. Someone answered and they put me on hold another 30 to 35 minutes. And once the person got on the phone they kept putting me on hold, which was very unprofessional. They still haven't solved the problem and they told me to wait 72 hours before I call back. It is a exclamation point on the phone symbol and I just got the phone.

SafeLink might as well have a robot talking to you. "You cannot apply until September, you can not apply until September," over and over again. Now I know they have people overseas, but does the customer service have to so damn horrible? 1. A rep told me to cancel my other lifeline which I did. 2. I called to activate my previous account with them and they said I couldn't because I had another one. 3. I had already canceled the other one and they just keep saying to wait until September. 4. Now, why would you as a company tell me to cancel a service if you can't provide one? Worst Experience ever. Do not recommend dealing with these people. Stick to Assurance Wireless!

As stated above and still no phone as of 07/20/15. Talked to Safelink reps over a dozen times and keep getting the same crap but no phone. Would really like to talk to someone that can help and that is definitely not a regular Safelink rep (phone answerer).

After receiving a replacement phone - just wanted to transfer mins onto the replacement phone... in 3 hrs the only thing done was deactivating my old phone and told the next day I would have phone service. Not safe for me there. I have a bad heart thus need the phone. I was so stressed out I had to take meds to stop shaking. The next day still not feeling well, tried to use the phone to call my daughter to come take me to the hospital. THE PHONE DID NOT WORK AND SAID IT WAS NOT ACTIVATED!!! So I called them, this time the 1st rep transferred me to a number which had been disconnected. Called back. After giving all my information I was told it would be the END OF THE MONTH BEFORE I WOULD HAVE SERVICE!!!

Well I just now signed up for Safelink a month ago. My phone got stolen a week after I got it. I had 497 mins on my phone so I called them and told them my phone was stolen. I just got my phone today and when I turned it on thinking I'ma have all my minutes on there it's only $3 on there. I'm beyond pissed about this.

I have been trying to get them at Safelink to replace my phone for over a month on and they just keep send me the wrong phone, and I was on the phone with them today again and I just hope I get the right phone this time. If I don't I am going to just send it back and tell them to just keep it and go out and buy the phone I want.

I keep getting texts and emails to call for my free upgrade. They say 2G is being retired. So every time I call the #18003781684, there is no option about this. When I go through the all other option they tell me they do not recognize the request and hang up on me. WTF!

DO NOT buy minutes, they steal them... they tell you if you buy minutes they will carry over. They do not. The company wipes all minutes before they give the regular 250 free minutes monthly. They have stolen my 600 minutes 3 times. Now, I have heart troubles. I cannot fuss with them for over an hour yet again to get them back... Tracfone sucks big time. Thieves and liars.

On Wednesday July 8, 2015 I had the unfortunate privilege of dealing with Safelink Wireless. I hope I never ever have to call them again for ANYTHING.. although... Maybe??? My need was complicated.. But not so complicated that it took 2 hrs 23 min 31 sec to reach the bottom line, which was to send me a replacement phone, but after 7 people, I was fortunate enough to talk to one last person.. A supervisor. She took care of issue but this ridiculousness should have never taken place. I was in tears and so upset, that I just had to calm down and deal with the ignorance of Safelink's process. I am so disgusted by Safelink it's almost unbearable. I will never ever refer anyone to Safelink ever.

I was approached by the VA asking if I wanted to sign up for this phone. They said my existing number could be ported to their device. 4 SIM cards and 110 minutes over 5 days later they finally got it done. Then I discovered voicemail and other keys did not function. I contacted them. They said they would send another phone after I ranted for another 6 days. Today they shut off my phone as they claim they sent my new phone. Have no idea where it is but all is well when I receive it???!!! Who works like that??? THIS IS A THIRD WORLD COMPANY AND THE PEOPLE YOU GET IN TOUCH WITH LIVE THIRD WORLD LIVES. THEY DO NOT COMPREHEND THE FIRST WORLD. DO NOT EVER EVER JOIN THIS DISASTER. YOU WILL BE SORRY.

I am very disappointed, annoyed, dissatisfied and overall perplexed with the service I am receiving from Safelink Wireless this month. My major complaint is that I did not nor have received my minutes for the month of July. Because of death in the family and a family illness emergency I had to purchase a phone card from a local 7- 11 on June 30. My Safelink minutes are usually added on the first of each month. Never before the 1st of each month. However, now they are saying that my monthly minutes were added on June 30. That's a bunch of foolishness. I physically purchased minutes on June 30 because of family crises. Do you think I would purchase minutes with money I really did not have to spend if there were minutes available on my phone? NOT!

I have the same problem as most of these people and you guys (safelink) do not seem to be doing anything to help us! I try to call to speak to an actual person and instead am stuck listening to a machine for minute after minute. I've been trying to get help for awhile now and still to my dismay no one helped me. My phone was stolen on my way home from picking my daughter up from kids on the bus and I called to have it turned off and I was told I would receive a new packet of information to fill out and never did!!! Please help. This is ridiculous. I really like the service and never had problems until this.

Got a phone in the mail I did not ask for. Call the numbers that was with the phone to contact Safelink and never got a live person. I believe this to be a SCAM of some type. Carried it back to the post office and turned it in. There was no order number.

I do not like the Samsung phone they sent me. I feel the buttons are too small and not user friendly. I called Safelink. I asked them if I could transfer to Motorola (the kind you had to buy a card with minutes and then call and activate) and they said this can be done. They sent me a different Sim Card and told me to insert it into my Motorola Tracfone, charge the battery on that phone, and then call them when it was charged so they could activate it. As soon as I got the card I did what they instructed and then the nightmare began.

Somewhere between two to four years ago my cell phone was stolen and as I did not have knowledge as to what to do I did nothing. Fast forward to today, when I am still unable to qualify for service due to whomever stole my cell phone. It's rather frustrating especially for someone on a fixed income.

So, I've been with SafeLink about 5 years now. I've had the exact same phone the whole time I have been with them. Within the last several months it have been acting up, charge won't last very long, keypad sometimes does not respond and I have had numerous people tell me they texted me, but I have never received those texts, ever. I was due for my enrolment renewal for my account, so I figured I would call and address the phone issues at the same time (after all it is at least 5 years old and nothing lasts forever).

I reported bad customer service and not receiving old minutes repeatedly after waiting the times they had indicated after being told they were sent, then none received. This went on for two weeks & included the ordering of a second phone. I finally got a well trained supervisor who understood the problems and the minutes were transferred almost immediately after we entered the codes. So, I went from a -1* to *****.

I have been with Safelink about 1 year, not only have they taken the minutes away once but just did it again! My first phone stopped working and had to wait for a new phone, received it but no sim card had to wait a week to receive it and then it took me a week to get the phone activated.. I called once and the girl was STONED out of her mind had to ask for a manager so I could get something done... When I finally cancel my account today they asked me the same question at least 6 times and kept putting me on hold with the stupid elevator music!!! My taxes pay for this phone but this company is ripping off the government and needs to be looked into and investigated!!

I paid my $10.50 for 6 months. My phone has been turn off. They said to try it in 15 minutes. That was June 2, 2015. It still hasn’t been turned back on. I have checked every hour. No luck.

I have tried to call and talk with customer services about the issue of why my dad is still being charged for taxes when I am sending them a check. They sent a statement and letter stating I need to send the payments to Safelink for months I have already paid for. I have sent at least two to three check paying this amount. They are rip offs.

First of all, last May, they told me just after I resubmitted my application, that I was approved. One month later, no minutes and they tell me I have another lifeline account, which I did a year ago on home phone. So I called the landline that I had gotten rid of to make sure they no longer had me on it, and they said I didn't have one there. I called assurance to make sure that I didn't have one there. So I resubmitted. Then once again, they tell me same thing.

I've had a Safelink phone for 2 years and I got up to use my phone to charge it up and the people said my phone was off because someone called and said I was dead. Now this was in January but I just finished using myself phone in May this month. Then they wanted me to reapply all over again. I thought you would have to send in a death certificate to prove someone dead. So this is terrible for this to be a government program. They should investigate how these people are treating their people that receives assistance that allows them to receive this phone. I won't ever apply again for their services and I think it's terrible that everyone you talk to there speaks little English.

This has got to be the WORST service provider ever. For starters, no one speaks English which is a joke. LOL, I spoke with two different CSR's and both of them sound as if they had a mouth full of food chewing on it. I mean grant it I am sure they are working for $.25 an hour but geesh! Come on people! Get it together! Hahahaha, but I must say the first rep made my day by trying to get stern with me. It was quite hilarious. Just a little advise all of you Safelink workers, please try and learn proper English before trying to cuss someone out. The next person may not have been as nice as I was.. #stilllaughingatthesafelinkrep.

The guy at Walmart giving away info said it only would take 3-4 days for the phone. Today is 6 so I called and the most foreign and most rude girl answered, "we need pay stubs," she said 3 times. I told her I get disability, she said "not income." WTH. Who would want that little bit for income? I'd have to send proof. WHY WOULD I LIE!!! This Safelink is messed up. I'm a senior and disabled and they want to give me this kind of grief. I wish I could talk to someone in charge and not a foreign person WHO HAS NO IDEA WHAT I'M TALKING ABOUT. Please call. I need a phone.

and they can't assist me or send me a new phone without the old number.

I have been a SafeLink customer since 2009. Until last year around April 2014. All of a sudden I stop getting my minutes, then the phone stopped working. Since then I have been on the phone countless times with people who speak very little English trying to get my SafeLink phone number and minutes to come together as one. That has still not happened. I believe our government program has now become a program for somebody else's government to make money from and to not genuinely offer any services! Love my country. Hate my government.

I have been attempting to get my phone from Safelink for the last 2 months. I was sent an application from Safelink with 90% of my information already on it and the application had the name of my MCO as a part of disability Medicaid for my state already on it. I completed the application and followed all the instructions - copy of my card - and mailed it all in. This was during the first week of March. They show it received on 22 Mar 2015.

I worked 9 hours 7 days a week and it was horrible. The pay was not good at all. It was not worth me working all of those hours. It felt like I was working for someone else to get paid because I kinda think my manager was losing about everything.

I went to Walmart and saw the lady advertising the free safe link phone. I signed up, went home, and after a few hours, checked my account status. It said my documentation had been rejected. I had sent a front and back picture of my EBT card. My EBT card only has numbers on the front and space for a signature on the back. I wound up sending the picture of the front and back of the card five more times, through email and text. I also sent (twice) screenshots of my EBT transaction history. Not once during all this did my account say anything other than "documentation rejected." I called safe link where after being put on hold three times, the lady told me I needed to send a copy of my EBT card with my enrollment ID in the subject line. I told her I had done that several times. Again, she told me to do this. I told her, "You are telling me to do what I have already done. Can I speak to someone else? Can I speak to your supervisor?"

I have been a SafeLink Customer and very grateful for the assistance for a while but have had unending problems & frustrations with the service, particularly w/ their default vendor, TracFone. Using the phone is practically impossible regardless of free minutes. They have incorrect, outdated information re: my account which cannot be updated within either of their websites. My phones (replaced repeatedly for being defective) have never been registered because "This phone number is registered to another account" - w/ no further information such as to whom's account? Customer Support has no answer. Unable to receive minutes automatically, information they send w/ instructions "how to retrieve minutes” were irrelevant to my phone.

I am so flustered with this company, it's not even funny. I have had service with them since late February and had lost my phone back in mid March. I tried to call them today and get a replacement device but am unable to because I don't have the phone number or serial number of the phone which is ridiculous. I have given them everything they'd possibly need from my enrollment Id to my SSN but they can't help me without my phone number or serial number. I'm so angered with this company and have never had such problems before ever in my life.

After months of not getting consistent internet service and never ever getting the speeds contracted, despite numerous calls and visits from poorly trained, inconsiderate, unprofessional service technicians I called to close my account, no sense continuing to pay $50/month for nothing. I was told I had to submit an email to close the account. Interestingly enough I am calling because I have no internet and can't Email!!! The last service tech after walking all over my home in muddy shoes, leaving doors wide open as he went in and out told me there was nothing he could do for me because their tower had too much traffic. All I could do was wait until they upgraded and nothing was scheduled at the time. Isn't that kind of like a restaurant bringing you an empty plate because they ran out of food but still expecting you to pay then locking the door so you can't leave? Seriously, how do they stay in business???

Telling me my service was cancelled and made me reapply 3 times. Spoke to a non English speaking person as usual. What is wrong with the government hiring these type of people for CSR? You would think they would provide these jobs to American in the US, WE NEED THE JOBS!! And we need to be able to understand what they are saying!! Not only are they unable to speak English, they don't even understand it! They are taught to read from a prewritten paper. This has been going on for years, how can we stop this!!!!!!!!!!!!!!!!!!!

I have had a Safelink Wireless phone for 4 years. I have never gotten the website to function at all. Not to re-certify. Not to give me any information. Not to update my information (I just moved). Nothing. Calling in (their service center is in the Philippines) takes at least an hour every time. Often the problem is not fixed with just one call. I'm so frustrated -- don't even know why I'm bothering to write this complaint since I don't believe anything will be done.

Had a Safelink account with same cell phone # for 5 yrs. since Dec 2009. Early in May 2014 my mins wouldn't load. Went through a grueling process. They cancel me. So I used the phone buying prepaid cards. Then my cell just quit working. So I smashed it. Cut up the sim. Bought a new Tracfone at family dollar. Got my old Safelink number ported to the new phone. Prepaid cards worked. Did the debit card purchases online with my Tracfone acc. Even signed up for the value plan. All went well till March 15th this year.

I had a phone that I purchased and have been using it for 4 years and all the sudden they deactivated it and told me I had to use this other phone. I called a 2nd time when I found other phone. The guy on the other end says that I was ignorant and my profanity was uncalled for and I didn't shut up I would not have a Safelink phone. I never swore or called him anything. I was in tears from his abusive behavior towards me. I hope he knows his abusive behavior to a disabled person is chargeable in a court of law. I had 1800 minutes on the phone. They replaced 135 minutes and changed my phone number without even acknowledging this. I am still upset with his abusive behavior. I did record call and I am not a low life person that is uneducated. I do know laws and if I had acted as he did I would have been terminated from the state.

They canceled my service and safelink canceled it months ago and I've been buying my own minutes. I lost 896 min. How can I get them transferred to my new phone? My new number is **. I would like them back on my new phone or at least a portion. Being that I haven't been with safe link, they haven't added minutes to my phone in months. Thank you for any help you might be able to give me. Thank you very much.

I received a text message to verify my information on my account to enable my services for another year. So just having received my minutes for the month I called the number they provided. The safelink representative was verbally abusive and rude and put me on hold 6 times and asked me the same questions over and over and over..then yelled at me because the piece of crap phone was static and interference..I advised the rep I would like to speak with his superior as I have never been so debased ever with dealing with a phone company. He said a supervisor would call me back.

I have used both companies over the years, switching back and forth as each one improves their services. I have been back with Safelink about a year now and at first I wasn't sure that I was making the right choice when it took me repeated calls and emails trying to get my enrollment processed. After about a week it finally was approved. My main complaint with them now is I need a new phone. The one I use now has changed all my voicemail to spanish and no matter how many times and different ways I can't fix it. I need a big screen and certain apps that would be very helpful for me. The problem is all these phones are Androids - something Safelink does work with even though their mother company Tracfone does. And as we all know almost cells are Androids.

I have applied to Safelink wireless for a free phone since I do qualify like five times but I never receive a phone nor do I get an answer. What's the problem? Thank you.

I saved over 1400 minute over a total of years. Safelink took them and won't give them back. It's not my fault that they changed their plans; that had nothing to do with me. I saved those minutes and now they want to give me 500. Keep them, give me my 1400 back!!!

There are over 250 minutes left and over 200 service days left on phone. Every other day the phone deactivates and that results in another long call to get it reactivated only to go out in another day or so. Apparently there is a different phone # than what shows on my phone and the techs told me twice with one being today "let it set 15 minutes and it will re-set itself and won't shut off again." This doesn't fix the issue. I have been in needy situations with this phone getting turned off. I'm in a wheelchair and am getting elderly (66) and need the phone, and can't the situation fixed. Can anyone help at all.

I had called 4 times only to be told the same scripted answers. I am absolutely shocked the government outsourced this program. I cannot understand anything they say.

I've read a lot of the reviews and I just can't believe all of the complaints and problems that people have had with this phone. Maybe it's just me, but since receiving my first free government phone in 2009, I have only had one problem with it where after about one year my phone screen just went black and died, never to come back on, and I had to order a new one. It was about a week that I went without my phone...that was no big thing. I lost all of the contact numbers that were stored in it...that wasn't the end of the world. The minutes from my old phone were even transferred over to the replacement phone with no problems and with 20 extra minutes.

I called customer service for a replacement phone. She asks can she put me on hold for 3 to 5 minutes. 5 minutes later she come back and say she's sorry can she place me on hold again for another 3 to 5 minutes. This is the worst customer service I have experienced. I will do without the phone!!! They have very poor customer service at Safelink!!!

After receiving my free Veterans phone from Safelink, I immediately called to activate the phone. Once activation was complete I told the rep that I had a Tracfone that I no longer needed, he suggested that I transfer my 5,250 minutes over to the new Safelink phone. I foolishly agreed. When the next month rolled around, all the minutes on my phone were GONE. I immediately called both Tracfone and Safelink Wireless to complain. Their response: "my account was a non-rollover account and there was nothing they could do about it". First off I was NEVER told there was even such a thing as a rollover and non-rollover account, otherwise I would have never burned that many minutes intentionally. Lesson learned. I'm steering clear of both these companies. If it sounds too good to be true...it is. I'm going with T-Mobile this time. It's not free, but at least they won't try to cheat you out of your minutes you pay for!

Looked for a cell phone company that we could use in our locality. Only two systems work, tracfone, and Verizon. My SSI was not enough to handle Verizon so I went with Safelink. After all they advertised on TV! Went to website (what a mess) finally got my account opened, submitted the information, checked back in two hours to see that I didn't have the document needed. I had sent them via e-mail. Four times of doing that exercise before I came to understand that they only accepted a PDF download. Didn't see that any place just tried everything on the list and hit one that worked. Got approved! (imagine that!) Phone was shipped and received in 5 business days, came out of Plainfield, IN. I could've drove there faster! Got phone called my neighbor and we were in business.

Signed up for an Obama Phone; the application wanted a scan of my document, my Medicare card. I signed up online and then had the document faxed; STUPID ME ACTUALLY FAXED MY MEDICARE CARD IN(!!!), thinking they were a gov website, I swear I specifically checked! After a week and a half, started to get suspicious and wrote to them asking if they had gotten my document...no response. 2 weeks later wrote in and asked if they were a verifiable website, which is politically correct...no response. Started to get nervous, and it hit me exactly what I had done. Very deceptive fraudster, tricky website...don't go there. Safelink is a hoax. Went into my account on the website and found out that they had rejected my application. Now, I am sweating buckets and kicking them all over the place! Forever doomed.

I and my friend were to get 500 extra minutes for refer a friend program. When I called many times about this. They stated only the other person was to get the minutes (which she never did). I even printed out the web page they advertised for this promotion, and they still would not honor it. They also never honor any promo codes including the ones on their site or the ones that they text you. It never matters who you talk to. They always have an excuse of some sort. Not to mention NONE of them can understand or barley speak English. Safelink is a scam.

My first phone I sent back because I could not use it and asked for a replacement phone in November and still do not have it. They keep saying I should get it in 7-10 days. But all I get is a run around and no phone as of yet.

I have been trying to get a phone nearly four months. I have submitted the application & all necessary proofs at least 6 times. Every time I call (which has been 4 times in the past 2 months), I'm told to re-send the proof. I verified the email address & fax number, sent it both ways, and in two different formats (jpeg & pdf). Still shows my application is pending -- documentation required. FINALLY received a customer service rep who said the email is not working & the fax number which I verified more than once was not correct. And 3 out of 5 customer service reps speak such poor English that I could barely understand them. DO NOT BOTHER WITH THESE PEOPLE!!!

I just called safelink to try and get a replacement phone. The person who attempted to help was no help at all. He asked for my enrollment ID number. He kept saying one more minute 3 times. He again asked for the phone number again I told him "I don't know". That was 4 times. Then he asked for my zip code. I gave him one he said that is not correct. So I tried my previous zip code. Guess what no again was his answer. I gave a third want to guess his answer? He informed me that he was sorry but they would not be able to send a replacement phone. He then suggested that I buy a TracFone and try again. This is a typical government program. My advice stay as far away from this lousy program as you possibly can. Would not recommend Safelink to a homeless person or my worst enemy.

Tracfone -- SafeLink -- AVOID AT ALL COSTS!!! Absolutely terrible Customer Service!!! NEVER -- NEVER -- NEVER AGAIN!! Customer Service told me I needed a new sim card and my old phone would work until I received the new sim card and activated the new phone with it. A couple hours later I noticed my current phone display said unregistered sim, and wasn't working.

My first phone wasn't programmed right to function in my area. That one got lost because it could never be used. They mailed me a new phone that worked fine. When the reason for our qualification for the free phone changed, they could not just use the phone my daughter already had. They said they had to close our old account, and open a new one and therefore had to issue her a new phone number and new phone. They mailed me a phone that I have had to call 4 times in 3 months to get it off "emergency only" status. What a joke.

My son is disabled and receives Safelink Wireless free phone service from his Medicaid provider Amerigroup in Kansas. He gets 250 free minutes and 1000 free texts a month. In December he could not find his phone and it was turned off. When we did find it, he received no free minutes for that month. I called Safelink and he was sent his 250 free minutes. However, no free texts. Had to call again in January when again they sent him his minutes, but every time he texted, it took off .30 from his 250 minutes. I started calling on Jan 5 about this problem and have spent 8 hours on the phone from that point until this trying to get the problem fixed.

Web site is a joke. Phone numbers provided only try to sell you something and I never got through to a Representative. I think this site is a FRAUD!!!!!!!!!!!

My disabled/handicapped Wife was using an LG model with an exposed keypad. While in her purse the "phone's buttons" would inadvertently activate. I was given a trac/safelink samsung "flip phone" by a friend who no longer needed the samsung telephone. I called safelink on behalf of my Wife to have the LG open face model account transferred to the samsung model.

On January 26, 2015 I called Safelink to let them know I only had 20 days of service left on my phone. I didn't get any alert by phone or text that I had to renew my service. They said, "No problem you are approved. Call back in 24 to 48 hours so we can activate your service." It took several hours just to get that information. I called back they treated me like a yoyo and they keep telling me to call several 1-800 numbers only to tell me that I have to enroll again, even after they gave me an enrollment number in January. I am an amputee and don't want to get stranded on the side of the road without a phone. Who reads these reviews, and does anybody care other than the people that are writing them? Good luck to anyone who is trying to get the little help that we can!

I was on vacation in FL and two women came to me in Walmart and said the gov. is giving out free phones to anyone on SS or medicare. So, I filled it out and they took a pic of my medicare card. I now think that was NOT RIGHT. I have discovered that is a program for poor people. That is great, if true, but they should have said that. They said my new phone would be at my house before I got home. No word from them yet!!!

I didn't get my minutes at the beginning of this year. Kept the phone on like I was supposed to. I called and they said that I didn't call in to verify my phone. I told them I never received a letter or email for this. I was told like many other people that I had to fax my food card along with my ID number, and I said I didn't have one. He gave me the number to fax the card. I waited a week and called them back and they said they couldn't read it to send again. They also told me that I had another phone, which wasn't true. They said someone in my house did and I said I lived alone. Needless to say I never did get my minutes. They wouldn't let me talk to a supervisor because they said they would say the same thing.

Safelink Wireless was cancelled by me in maybe 2012 or 2013. In 2014 I found they still have my account and since then they changed my password or number so I could not cancel Safelink or get any info on my account. I am Demanding Safelink gives all my information back to Me and unenroll me from Safelink. Also repay me with minutes or money. And if they have given my information to another person please present that person's address for possible prosecution. Thank you.

In October 2014 I was having problems with my Safelink Tracfone and requested a new phone in which I told Safelink 10 times that I wanted to keep the same telephone number that I had with Safelink for 10 years. They sent the new phone and canceled my current telephone number, which I'd given them no permission. Gave me a new number on the new phone in which I was unable to read because the number were so small on the new phone. OK so I decide to continue to use the broken telephone in which the telephone number in which I had for 10 years they informed me was no longer available, all in maybe 8-10 calls back to back.

My Safelink phone died two months ago. I ended up calling them 33 days in a row, and made other phone calls that they told me to call. I was given wrong numbers, number that don't exist, and more. I was lied to everyday. Example: they went and cancelled my account and didn't tell me why (no one said they knew), but I still have an account there. I was told ten days in a row that they would send me an application. I never received anything from them. They lied. Then I applied over the phone. They told me to mail a copy of my Food Stamp card and it would take 7-10 days for them to receive it. They told me that if I faxed it, it would take 2 days. Why? I faxed copies of the card twice. They told me that they couldn't read them.

I am a social worker that works with low-income seniors and many of them over the past couple of years have acquired a Safelink phone. The issue that they are having is requesting a replacement phone for a lost or stolen one. I was actually on the phone for 2 hours trying to get this resolved for a 76-year-old senior with memory loss. We were told that his ID number was one number off and therefore to call back to the 1-800 number. He started to cry because he said he really needed the phone for his doctor appointments because of safety reasons. The Safelink customer service was not helpful at all and just kept saying his information is not correct in regards to his ID number. He had validated all his other information date of birth, social security number, zip code and was still told no. So I have applied to Assurance Wireless for him.

I referred a friend who received his Safelink phone 2 months ago and never received my 100 minutes. I called last month and after spending about an hour on the phone (with poorly English speaking people) I was assure I would receive them the next month (now this month) which I never did. I called back today to find out why and I was taken into a loop that repeated itself four times (being passed off from one person to the next) and still do not have this issue resolved. I am, as I type this complaint, been waiting on hold for 45 minutes for someone to help me resolve this problem. To date, I have spoken to at least 6 people and spent over 2 hours on the phone and it is still not resolved. Pathetic customer service to say the least.

If I could give Safelink no stars, I would!!!! The first person I talked to over the phone told me that I was not going to get a new phone because I had given one (1) number in my serial number incorrect. The second man asked me my issue and told me the same thing. He sounded as if he didn't even want to be on the phone or listen to what I had to say. I have been with Safelink for almost three (3) years. They make it hard to get a replacement phone, but why is that though? I have six kids in my home with a fixed income. They told me to go out and buy me a phone. I stated that If I could afford a phone then I wouldn't need Safelink. It's sad that they put you through the wringer for a phone that is free and it's old in the stone age. I would not recommend anyone to this phone.

I've been safelink customer since 2010. I never in my life had a problem til now 2015. One they cancel my program without no letter or a phone or a text. So on the 1/10/15 I called to see what was wrong with my account so they made me apply again which I did followed the process. Today I called and they still saying my app is not updated. I'm a single disable mom who need this phone and I need the minutes they owe me. It's not my fault they screwed up and I should not be blamed for their mistake. They owe me minutes and should not have wait til next month for my minutes.

In 2013 I was automatically enrolled in the SNAP program due to unemployment qualifications. I received an application for a Safelink phone in the mail and applied for the service. I never received the phone. In October of 2014 I was eligible for a Medicaid funded health policy and again received an application for a phone in the mail. I completed it and returned the form in October. After several weeks I called the customer service number, 800-723-3546, to inquire about the status of my application. This is where the run-around began.

I have had SafeLink for about ten years and had the same number for as long. Recently I started getting all sorts of emails telling me that someone else in my household had another lifeline benefit and my account would be cancelled if I didn't fill out some information. When I went to the link they provided I was told I did NOT need to fill anything out. So after receiving two of this same email with the same result, I called them. They told me not to worry and to ignore the emails if no one else in my household was receiving a lifeline benefit but me, so I did. I just found out that SafeLink cancelled my account with them because they are claiming someone else has a lifeline benefit. I argued with them that I am the only one who does and asked how this can be resolved so I can keep the number I have had for TEN years. They basically told me life sucks, I am a dirty liar and told me to reapply and they would only give me a new number. They cannot save my old one.

Please for the sake of your sanity, don't ever try to port a number from a different provider to Safelink. I have now been on the phone for over 2 hours and my phone still does not work. After being told by a rep I previously dealt THAT I needed a new SIM card and after getting the SIM Card, I called and provided all the info necessary. I was told that the SIM Card I got was not for the purpose needed. A new card would be sent. After not getting a new card after almost 2 weeks, I called today and talked to a rep who made me enter lots and lots of codes and while I eventually got to the ported phone number, I could not make or receive calls. I had to call back and spent well in excess of 45 minutes with someone else who was unable to get the phone to work.

Enrollment ID: **. In November 2013, I helped my grandson, D'Juan **, apply for a cell phone from Safelink. On December 2, 2013, he received a letter, stating that Safelink needed him to send proof showing his date of birth, to complete the enrollment process. And, also send a copy of a document that proves his date of birth, in addition to the proof of eligibility required to receive the service.

We lost our phone. I logged on to their site to try and get the phone replaced. It asked for the Safelink ID which I didn't have so I tried to log on with my info and all it did was redirect me back to the page I started on. Never did I get an Email with my ID number or any help online. So today I called the 1800 number and all I got was recorded messages that kept running me around in circles. Finally I figured a way out to get a real person online. Well, this is when the crap really got thick. First I get a guy I could barely understand. Of course he asked for my ID, the serial # from the phone. I told him I didn't have those. He then asked for my Zip code, OK he had that and then asked me for the ID #. I said again I don't have that. He then said he couldn't do anything until I found my Safelink ID #. I said again I don't have it. Then I told him off and hung up. Safelink makes sure you have the worse time trying to get anything done with the service. I plan on calling the local authorities and filing a real complaint.

I received a new phone for Christmas and try to get my old safe thing phone number changed to my new phone. It's actually taken me 48 hours and it's still not on. I tried to call and they said it was in progress. What progress? These people don't know anything about progress or consumer relations. If you're contemplating on getting a safe link phone do not get this service. They don't even have a chat that answers their own complaint or another number that handles the complaints. All you get is the runaround. Please do not subscribe. To safely, anybody that can read or read this message you are advised not to do so.

My phone arrived non operative, after about 7 calls to CS and re-entering the SAME codes EVERY time, they told to just buy a phone! So why did they send me a free phone then tell me to buy one? These people prey on poor folks that are down on their luck, that is the lowest form of human existence I can think of. I'm boxing it back up and sending it back, I don't need that aggravation.

No matter how many times I call customer service with a problem, they do not fix it until I call 20 times. It's too frustrating. I requested my old number back when I got my replacement phone activated. However Safelink did not give it back. I called like 10 times to take care of that matter. It never was resolved. Then I was being charged for every text (when I did not get charged before on my plan). Then on top of all that, my leftover minutes didn't show up on my new phone. I had to call 3 more times and speak to 3 more reps... I'm so angry about not getting my old number back. I have a lot of contacts. Now I have to call each one and inconvenience them with my new replacement phone number. The customer service of Safelink is horrible.

I have a Safelink phone that I've had for over a year. The phone was accidentally dropped. It fell 20 feet onto a sidewalk on the Riverwalk path in Chicago, along Wacker Drive. The electronics in the phone were damage to the point that turning the phone off or on or trying to make a call was impossible. As the phone was useless at this point. I called Safelink to speak with a customer support representative about getting a replacement of the government phone, by calling 1-800-378-1684. After going through the menu of selection, please enter 1 for English, and a host of other menu options a 30-minute wait, was able to finally speak with a customer representative. I was told that the damage was negligence on my behalf and I would have to pay for a replacement phone, which I could not at that time.

First call came into my Safelink phone at 1:54 am on 12/8/14. I answered and could not understand what was being said so I just stayed on the phone and listened and then hung up. There was a text sent then and it stated, "Calling all homies. The white menace is out to get us. Al ** is our savior." The second call was made at 2:53 p.m. on 12/8/14 and the text stated, "I am the master of the black disaster."

Phone is a piece of crap. Back falls off constantly. WRONG phone number on my phone info screen! Throwing this piece of crap in the trash and going back to my purchased plan as soon as I can. Don't get me started on the foreigners who sound as though they have a mouth full of BS when they talk and I cannot understand them. What a sad joke for those who really need this help.

Great idea, works fine, but I don't think I should be charged minutes for calling governmental "800 #'s", where automated systems and hold times are so incredibly long.

These people are really starting to make me angry. For the last six months they keep making me reapply to keep my service. It is very stressful. I only have this crap because I am on Medicaid so therefore I am entitled. I am so sick of this crap. I try to get my minutes and then I find out my service has been cancelled. It is utter crap. They keep saying someone else I live with has a lifeline... This is NOT true. They need to stop doing this to me! They probably do it to a lot of other people too. It's not right. If I have to reapply another freakin time I am going to throw up.. I've had it.. Avoid if you have money please.

I was met by a safelink representative on 11/7/14 outside a shopping market and he signed me up for the service. My physical address was not being accepted as the shipping address and the gentleman put it in 6 times using my apt 1l and not using 1l and still wouldn't work. So i gave him my mom address and it went through. Today, 11/14/14, I inquired about the phone only to find out I needed to show proof of my mom address either by pseg, section 8 letter and I explained to the first lady, who was extremely rude, that I only used my mother address because it wasn't accepting my physical address as the shipping address and she simply over talked me. So I asked for her supervisor. She then put me on hold and returned saying her supervisor was with another caller and I told her I will wait to which she said ok, and while waiting the phone hung up.

Needs to stop sending me junk. I already have a phone and I'm not interested in it at all.

I have had my phone for about 3 years and I have to call every month for the past year to get them to add my minutes manually. I am lucky if I am only on there for an hour. They ask me for a enrollment ID number and I have told them repeatedly that I don't have it. They give me this number to call to get it and when I call they tell me to call a different number or the same number that told me to call them...that they are not allowed to give it to me. And every other month they tell me that my phone has been cancelled. Another problem is that everyone I have talked to is not American and I can barely understand them. And you can tell they are reading from a prompt on the computer because they are steady repeating every word they say. It is so aggravating. If I didn't need this phone for kids and emergencies, I wouldn't even have it.

I applied for a phone being disabled for many years, but was denied because one of the service reps accused me of lying about when I was deemed disabled by the Government. The rep wanted the exact date which was more than 10 years ago. When I asked to speak to a supervisor, the rep hung up on me. I've called a few times afterwards only to be told that I do not qualify or that my application is pending. I receive SSI, Medicaid and snap benefits.

I moved and have been trying to change my address and get a new phone/phone number for 3 months now. Similar to other complaints on here they continue to say that they're not getting my SSN paperwork. I've texted, emailed, mailed, and faxed it. Same story. First it was "we're not receiving the information", then it was "we got one piece but not the other" (they were mailed together!), now it's "the paperwork is not legible". Seriously? Customer service is awful and they say the manager isn't available and I'll have to call back later. They can't speak or can't comprehend English. Not worth the trouble.

They refused to deactivate the phone because I didn't have my enrollment number from many years ago. Phone was stolen last Friday from my backpack and I'm sure some criminal and drug dealer most likely have it. Customer service refused to (and hung up on me) give me to a supervisor. Immediately filed a complaint to the Better Business Bureau with fear my phone will be used for criminal activity. Also reported it to the local police. The phone was stolen and Safelink would not deactivate it. They just want to keep the phone on to scam the government for more money.

I have no complaints with the service or support from Safelink Wireless. The only problem is when someone calls me the caller ID shows someone else's names not mine. I can't correct this or get a response from support. I guess it isn't major, just annoying.

I reapplied for Safelink service on September 28, 2014 due to a re-certification mistake. I have called their phone number dozens of times to get a status and it's always "pending". I can't talk to anyone whose primary language is English. Communication is utterly useless. They cannot give any information on my status that's legitimate other than it's pending, pending, pending. Weeks have gone by and it's still pending. I even faxed proof of eligibility to them, received a new enrollment number and still nothing.

I applied for a safelink phone when I received a flyer in the mail advertising a free flip phone with the account. When I misplaced my phone I brought it to the attention of the representative who promised my replacement phone would be a flip w/ camera, gave me a model number and a confirmation number (which took about an hour). Again I received the same lousy phone as before. This month I didn't receive my minutes and they insist I did. They are on my screen and I watch the numbers go down w/ every call. I definitely did not but when I call I can hardly understand the lady telling me I did. I asked to speak w/ a manager and she said she was. I was placed on hold for five minutes then told I would have to wait because no one could take my call. Really I had 250 min apparently for 2 months now and have to waste a majority of them trying to get my minutes that should come through automatically. Refer a friend, ya RIGHT!

I have been dealing with safelink for about 5 months now trying to get a phone but to no avail. They keep sending me in the mail the same thing stating that they never received documentation, mind you I sent them proof of documentation over and over again! It is so absurd of what they are doing to us people!!

Safelink Wireless is supposed to be a lifeline to help people stay in contact. So why do they feel the need to keep turning off my service so I have to reapply again… Saying that I have 2 Lifelines when I only have one. Then they are rude to me and have no way of resolving the issue. Except my reapplying. There’s got to be a better way. Need help staying in contact. Any suggestions?

I'm a safelink customer who went and purchased a Tracfone to have it activated for Safelink. The website stated for a limited time get 500 minutes for the first three months for new or returning customer that had been out of the program at least 60 days. I haven't had service since mid-June. So I should have been eligible. After speaking with several customer service reps i asked for a supervisor. At that time i was just transferred back to your phone queue and had to wait 20+ minutes to request a supervisor again. Finally Tahara lead supervisor in Belize put me on hold for an extremely long time to return with I wasn't able to take advantage on the promotion because it expired on September 30. It was October 7th when we spoke.

I faxed and uploaded my application and proof of qualification documentation 3 weeks ago, and received notification that the fax had been sent successfully. The website states that my application has been approved, but they haven't received the proof of eligibility documentation. I called a week later, they stated that they hadn't received the documentation, and recommended that I re-fax it. I again faxed the documentation to them, and again received notification that the fax had been sent successfully. A week later, the website was still stating that they hadn't received proof of qualification documentation. I called again, and they suggested that I mail it. So I did.

DO NOT UNDER ANY CIRCUMSTANCE SIGN WITH SAFELINK. For 2 years I was homeless and lived in a homeless shelter. My case manager helped me apply. Today I contacted Safelink 3 times to get assistance to get my number changed. The First Rep. called me a liar several times telling me I did not have a phone and that it was another company. She also stated that I was not in the system and told her over and over I have had service with them and monthly got my minutes. I then asked her to let me speak to a supervisor and she refused me that. I called back, spoke with another Rep who basically did the same thing and I demanded my service be disconnected immediately and that I was through. I asked for the Corporate number and was denied that. With some research I found the number and spoke to someone State side and not in India. I called again. A rep answered and I asked to speak to someone State side. Was refused and was told to call back and try to see if I got someone.

I have been trying to get a SafeLink phone since early July, 2014. It's going on mid October now. I was approved for the phone, merely had to send in documentation. No problem! Snail mailed it in, and weeks go by, and it says, still awaiting documentation. So, I emailed them what they needed. Likewise, weeks go by. Nothing. "Send in documentation". So I mail them in seeming vain, proof once again. That was 3 weeks ago. Doing chat is absurd and pointless. You will undoubtedly get a very unhelpful and rude dolt. It is IMPOSSIBLE to get a live human at their 800 number. This is a government service? This is a fricking joke is what it is. It needs to investigated. Expect to be thoroughly exasperated trying to conduct business with this Mickey Mouse popsicle stand.

Sent me a phone with a wrong information and it took about 87 of my service minutes as well as horrible customer service!!! I have a phone service with this people, they sent me the phone but when I call people, their caller IDS states that it's CUTLER ** calling and this is not my name and it's not making me look good. Because I use the phone looking for jobs and conducting business. Which make you and sounds like a drug dealer that sellers drugs outside 2-3 am. Also it does not sound like a real name. And sounds like a gang member's nickname. I called Safelink's customer service around 09/05/2014 about it, the customer service man I spoke to said it will be resolved in 72 hours, but after 72 hours, the problem was still present. I again called Safelink's customer service at 1866-667-6470 about the issue. I got put on hold over and over for about 87 minutes because a supervisor was not available to handle the issue. These are 87 of my service minutes. And after all this, the problem was not resolved. When I place calls it's still showing me as CUTLER **

I notified Safelink that the phone got lost in a Walmart on August 19, 2014. I immediately emailed Safelink the codes of the phone and all my personal info. They are stonewalling me since then. I believe they are trying to coerce me into buying one of their phones; using government contract to shield their products. I emailed my tea party congressman.

Tried 2 times to get a Safelink phone. The first time my application got lost. The 2nd time after sending a copy of my ss income and food stamp card never heard anything. I went online and they said my proof wasn't good enough. What the heck? Oh well I guess you get what you pay for. After reading these horrible reviews I don't think I want 1 anymore. Anyway, I'll just continue to use my $30 phone I bought at Radio Shack and add $20 a month on minutes. I can't text though, they charge extra for that. Safelink is a joke!

I get free Safelink phone service because I'm disabled.

I am out of work and qualified for food stamps and a Safelink phone. I had to contact them since they never stopped billing for it after I went back to work and no longer qualified for the phone I had last year. They claimed they fixed it, but I have repeatedly called back and they keep telling me it is pending and to call back in a few days. I have not been allowed to speak to a supervisor or resolve the problem. I need a phone to find work but they are just rude and tell me to call back.

I got a letter recently saying that there was someone else in my household that have a government phone. Not only does this person not live with me but it is the things they want from me that are concerning. They said they cannot find my name against ANY public records yet I've had the phone since 2010 and I am verified until 2015. They want a social security card with all the numbers but the last 4 scratched out? I can find myself in public records. It says if I don't do this they will shut me off. I do not know what to do! Could this be a scam? The day before this, I got a letter to verify so I did... Yet I was already verified. The number they have you cannot reach a person as well as the we aid concerning this matter. I am so beyond frustrated and wish I could speak to someone!

I can say this, I've had good, bad and ugly when it comes to customer service. I got my phone and get my minutes every month just fine. It seems I'm lucky since my phone works fine and I live rurally. However, the other day I dropped my phone in the fire pit oops and called to switch my phone. The lady was really really rude to me, reported my phone lost/stolen so I couldn't get my min and she was really rude. After I asked her what I did wrong and asked her to talk to me like a person and told her that her attitude was terrible she threatened me. Her exact words were "I'm the manager and this is your first warning. If you talk to me like that again I'm disconnecting your service." Really?? I was trying to switch phones. She messed it up, gave me a new number and told me I could only have 10 min for the month. So today I called back, talked to a very very nice man who not only gave me my min but did it politely and did it in a timely manner.

Applied at Safelink. Was rejected as having insufficient documentation. Applied again after getting Medicaid (which they stated on their site would qualify for a cell phone) - this about month ago. As far as I can tell, I've been rejected again. Everyone, I suggest strongly AVOID SAFELINK. Apply/buy at another company.

Safelink has a variety of cell devices for us customers. The flimsy toy cell they originally sent me in 2009 was replaced by an LG in 2012. For years, I've referred family, friends and neighbors to SAFELINK. I see the devices SAFELINK has sent them. My LG started malfunctioning back in July. The CSR opted to replace my device after troubleshooting my LG; on 08/03/14 I received a defective SAMSUNG device that won't even charge. Today, I had to borrow a phone to contact SAFELINK. It took over 45 minutes just to reach customer support and in a two-hour period, I spoke with two CS reps and a "supervisor" whom refused to replace my device with a more reliable device. To make matters worse, one of them deactivated my SIM card out of spite, leaving me incommunicado. Free does not have to equal inferior. What do I have to do to get a MOTOROLA MP3 like the neighbor I referred to SAFELINK got? When will my service be restored?

I received my Safelink phone in June. I thought it would be nice considering that I was on a budget. But, THEY SUCK! Every month I would have to call them to receive my minutes when really, "minutes are supposed to be deposited to the phone from the earliest of the 22nd of each month to the latest of the 5th of each month." They always say that it shows on the system they have that the minutes have been added, which I don't understand because it hasn't even been added to my phone! This company is such a JIP! Full of crap and it stresses me the ** out!

Representative of company made 5 commitments to come to my apartment and fill out paperwork. Never came. Ever. Eight weeks later, I finally gave up and filled out application online. Faxed verification of government programs as required. 12 days later, and not a word. Went on-line, which said my verification had been "denied". DID not say why. Took 4 days on hold for 40+ minutes to get a representative ----one from New Delhi who barely spoke English.

I received a phone from Safelink at the end of 2013. I could not receive service at my home with this phone. I called them sometime in December. I tried to resolve the issue and was so upset I told them I no longer wanted their service, I told them to shut the phone off and to put Centurylink as my lifeline. I received a letter from them in April stating I received lifeline on another phone. I called them on April 7th and told them again I did not want their service and why. I also went through the loop of calling one of their other numbers. In the meantime, I have tried to get back with CenturyLink and received another application from them today. This is the third one, in it it states that I still have service with Safelink. I am at my wit's end here. I called Safelink again today and am not getting any satisfaction at all.

Yes, the initial phone they send is the cheapest around, but you can buy an upgraded phone. It has to be a TracFone and I found mine on Amazon for a pretty good price.

I went to renew my phone after the one year and they told me it was expired. They were suppose to send me an email like they did in the past. I remembered a couple of days too late so I reapplied in March and in May, both times, because they did not send the letters out like they said to in the mail. I sent in proof twice. It was pending for another month. Finally I was approved, phone was shipped and cancelled all in one day. I called Safelink, couldn't get anyone that could speak clear English, several times called every number I could possibly find, even online, did not do any good. I heard every answer you could get!!! They told me everything is good on their end that it was the national lifeline accountability database that cancelled. They told me they could not tell me why and I needed to call them ...

I am a single mom on food stamps, low income, and I get the medical card (Medicaid). I have been continuously applying for this free phone for over a year now and they continue to reject me. I cannot get anyone on the phone to talk to, it's all recorded messages, and press 1, press 2, etc. I am so angry I don't know what to do. I have ALL the qualifications and I have sent numerous copies of my medical card, by mail, by fax, by upload, and it keeps saying "invalid proof". What more do they want!!?? I need this phone for jobs I am applying for. I need it for my work. Has this happened to anyone else?

I was happy with Safelink when I 1st received my phone. But everything went downhill ever since my phone was stolen. A lady told me the phone will be replaced, that it should arrive within 5-7 days. The phone didn't come within time period, so I figured they were lying and cancelled my account with them. Then all of a sudden 4 days later it's here. The phone only came with 10 minutes on it. Figured it was because I deactivated Safelink account online. So, I enroll again. I have been trying to get Safelink benefits on the replacement phone for over a month now. I sent all my proof (copies as they asked, provided everything).

Until recently I have been very happy and satisfied with Safelink Wireless and the service that they provide. I know that Safelink operates under TracFone and it appears to me that since TracFone incorporated Straight Talk Wireless that the voice quality is terrible. It is so bad that I cannot even use my phone as I only hear bits and pieces of the conversation. I can't call for support because I can't hear and besides I really think that this is a network issue as they already sent me a replacement phone and I'm still having the same problem with voice quality. I also tried someone's phone that using plain TracFone and they have the same issue as me. I'm really not sure what's going on or if they even give a crap about their customers anymore.

I called SafeLink to inform them that I had misplaced my telephone. The agent I spoke with said a replacement telephone would be sent to me within 7-10 days. Then the agent checked to see if my minutes had been used and since the minutes were there, the agent said that he was taking care of whatever had to be done so that my remaining minutes would be transferred to my new phone. Once I received the telephone I called SafeLink to get my old minutes, however I was told that my old minutes could not be replaced and I should read their policy on replacement phones. I feel this is very unfair because the agent that I spoke with the day I reported my telephone missing verified the minutes were there and the agent told me that I would not lose them. Why should SafeLink take my minutes? This is wrong!!!

I have a Safelink phone airtime plan 3. My plan gives 250 minutes per month. I went to Tracfone.com and bought an extra minutes plan also. It was for 1 year, 1500 double minutes with 250 minutes bonus code (total 3250 minutes). It cost $218.53 ON Feb. 15, 2014. "The 3 month carryover is effective from the date of redemption of the last airtime card redeemed to your phone. "Backdated?" I looked at my phone and ALL the minutes I bought on Feb. 15 that were not spent (around 2800 minutes) were REMOVED before today, 6/9/2014. PLEASE TELL EVERYONE THAT MINUTES FOR 1 YEAR ARE NOT GOOD FOR 1 YEAR. MINE WERE GOOD FOR LESS THAN 4 MONTHS. NO REFUNDS, NO NOTHING. They also said all 1 year airtime plan minutes get dropped after 3 months. THEY CARED NOT. NOT worth 1 star, but that is the minimum allowed.

This is my courtesy replacement cell phone as the original cell phone was STOLEN. I contacted Safelink & had original phone deactivated & when on Thursday, 06/05/14 approx. 4:00 pm, I received by mail the courtesy cell phone from TracFone Wireless, 2675 Reeves Road, Plainfield, IN. 46168>USPS tracking TracFone Returns, 1950 USG Dr., Libertyville, IL. 60048-5345 (info. that was included in box), so I charged the phone for 5 hours as stated in instructions which would be at 9:00 pm. So today, Friday, 06/06/14, I contacted Safelink Wireless at 18666676470, & entered case # **. The automated stated it could take up to one hour before activation goes through.

My Safelink order number is **. I applied in April of 2014 and I have yet to receive my phone. Safelink has approved all of my paperwork, but the forms keep going back and forth to the NLAD and NYS (approximately 2 times). I've called their help number and the phone message is the same, "I will be getting my paperwork in 5 days." 5 days have come and gone, still nothing. I spoke to a human representative and he told me nothing that I already knew. Is this service supposed to help people like me or just drive them crazy?

Safelink cut off my service for having minutes that kept rolling over and wanted to send me a new phone without minutes. I did not agree so they terminated my service. I used that phone just not 250 a month.

I had to reactivate an old phone with a new number around the end of January this year because the original phone was lost. I wait the first 10 days of the month to receive my airtime but never get them. I have to call their tech support number to get my minutes. Today, I was told that I had already received my minutes, which is not true. I have been using Google voice since the end of April (since I finally have internet/WiFi at home) to save my Safelink minutes. I did NOT receive my minutes, despite what I was told. I don't know how they can say that when I have NEVER received my minutes automatically. When I called last month, I was told this issue with my minutes would be resolved, which apparently it hasn't. The man I spoke with today put in a support ticket to try to resolve this issue (again). Highly do NOT recommend if it can be helped.

I have also been given the runaround regarding the customer service of this company. So far it's been a 45 day wait when it should only be 7-10 days. Every time I call I'm told the same thing. My phone will be resent & I will have to wait an additional 15 days. I'm outdone, frustrated & so angry I could spit nails.

I have been unable to get Safelink going again. My husband had it and he has died. So I reapplied and you asked for income information which I faxed to you on Friday. On Tuesday you cancelled my service. WHY? please let me know Asap and tell me what I must do from here to get the service. I've been trying to do this since the beginning of April and I don't know what else you need. I would call you but I only have 5.86 minutes left on my phone and my landline phone has stopped working so I am feeling real isolated.

They said I had other lifeline acct. which was false and then I resubmitted application. They told me I could send last year's income tax, which I did after taking 6 weeks to get my application. Then when I sent it, they said no, they don't take that anymore, so I sent in emails. Then they said, "No. we don't take that anymore," so I sent written proof in mail, and they said they don't have that yet. No one should use this service. They are rip off and rip off government. They should be stopped.

I have been applying for a Safelink phone since Feb. 2014.. This phone is advertised to be received within 7 to 10 business days. It is now May 10, 2014 and it still hasn't even been sent. I was told over 15 times that it is on the way. Finally, after two months of waiting on a phone that I am approved for... They said we're sorry, we have escalated your application, you will now get it in 30 DAYS!!! Another 30 days because they messed up!!! After another 30 days, I called and the lady said it was mailed, I would get it for sure by the following day (Friday, May 09). Saturday, May 10, after still not receiving it I called again.

When I use my Safelink mobile phone (the phone is made by Samsung), most of the time I can't even get a signal. So when dialing out there's a 50/50 chance of actually completing the call. And if I am fortunate enough to get a call through, then it's difficult to hear the person I'm calling. Also the call may get short because I lose the signal in mid-call. Basically it's the same problem when trying to text someone.

My cell phone is over two years old. It has been dropped a few times. Recently, when people call me and I hit the answer button, it hangs up. Also, the thing with the arrows in the middle is broken. I called and spoke to two different women, neither one spoke English well. They tried to fix it over the phone. It needs to be replaced. Then I spoke to some male that said an application was in and it would be two minutes. This went for over an hour. His name is Andre.

I have a phone Obama's program has paid for 90 days. Safelink cannot match the delivery zip code to the area code so the phone has "No Service". Wife has same company paid service and can swap numbers or phones in ten minutes? After 90 days calling on her paid service Safelink cannot activate my "Emergency phone" to my area code - is that Fraud on Safelink’s part? 3 months is a repeated pattern or do I just expect too much of a government contractor?

I am with, or let me rephrase that, was with Safelink. A month ago, they decided to end my service, said I had other lifeline which I haven’t in 3 years and have been using them for this time frame. So I ask for application over phone 3 times, and even asked to speak to supervisor which the rude rep hung up on me. They hire rude employees from other countries and don’t speak good English. I had gotten a new phone for Christmas and took me 2 days to get them to activate it. And luckily I did get to speak to a nice woman who did this for me. Still waiting - will take almost a month to get it activated, my new account since I don't have a fax machine - very upset over this.

I have been receiving the runaround with these customer service reps from Safelink Wireless. I have not received my monthly minutes and when I ask to speak to a supervisor, the same rep returns to the phone and expects me to believe that he is the supervisor. I have kids and this phone has been issued to me under a government program. I am not able to afford a cellular phone plan and this is my only result. This is ridiculous and no one should have to go through this sort of behavior. I am livid! I have no way of communicating with my kids or anyone. I am stuck because of poor employees in other states whom are not capable to assist, not only me, but many customers with Safelink Wireless. Very, very angry!

I tried transferring my service to a new a phone, and requested a new number. I was informed that I would have to wait until receiving my new SIM to change my phone number. Upon receiving SIM I called customer service, as it arrived unactivated. They activated under current phone number (even though I told them several times I was requesting a new number) and I was informed I would have to wait and call back to change my number. I called back and put in a request for a new number, and was told to wait 5 minutes then make a call, if number change had not gone through to wait another hour then try again. After 2 hours I attempted again, still same phone number. I call customer service AGAIN and am told my SIM is shown as not active (even though I am still able to call and receive text messages) and that I will have to be sent ANOTHER new SIM card in order to use my phone and address the phone number issue.

I have applied to this company a total of 4 times now, and have submitted documentation that they wanted. Checked my status, it said I was not qualified. Not qualified, I am low income, am on food stamps and Medicaid, what more do I have to be?? Also am 75 and have to have a phone. There is no human being that can be contacted, I have tried all their options, pick this number that number, this is just a farce, should not even be allowed to advertise anywhere. What does someone have to do to get their precious phones?? You tell me because I don't know.

Contacted Safelink in January after filling out ppwk online and was advised to wait for envelope to mail "PROOF" back. Well I filled out application 01/10/14, AND I AM STILL WAITING! I contacted them again today, 02/09/14 & was advised by "Raymond" to submit proof via mail. I inquired as to why they are not following their own specifications as per their site & was advised this would be changed (yeah right) and to submit my proof with enrolment ID. I am now questioning this service and its legitimacy as if I am having this kind of problem/concern now... what will follow? Any feedback?

I have called this yo-yo of a company now for 8 months. On June 23, 2013, I changed my plan to 250 minutes. As of today 2/6/14, I still haven’t got my minutes. Every month I have to call these guys and spend 2 hours on the phone going over ticket numbers, reference numbers, and explaining how they deactivated my phone. In June after I just spent 34.99 on a phone card and at that time I changed my plan, I have been promised EVERY SINGLE MONTH, “Ma’am you won’t have to call back and I am sorry.” But yet again for the last 8 months I call every month. Can somebody please get a company that knows what they are doing!! I thought these phones were thru the government but yet I can’t understand any of them. Their ENGLISH is not clear what so ever. I think TracFone made a big mistake because I will not be a customer with them anymore. I AM DONE!!!!

Safelink didn't tell me to recertify... no email, no letter, no nothing... and then they closed my account which had over 2000 minutes saved up. They then changed the type of plan that I chose to one where I would lose my 2000 minutes. They did this on purpose. It is illegal to do this to me. I spent over 5 hrs on the phone trying to rectify it and there is no way. They just shoved me from phone number to phone number with no resolution. My minutes are gone even though I was originally told I could roll them over. Is there anyone I can contact with some clout?

I have had phone for 6 months+ and have never been able to receive minutes except once and customer service had to walk me through a process of putting lots of numbers into phone. They assured me problem was fixed.. Still not receiving minutes and entered 555 over 50 times and waited for ten minutes only to get system busy, try again later every time.. They don't care if it's fixed or not. They still get paid.

Submitted my application... received enrollment ID #. Sent proof of eligibility... no response from Safelink. Checked options on-line, to check status... didn't process to submit with enrollment ID and soc #. Called numerous endless-loop numbers trying to find tech support... no tech support. Call center in India answered; per call center in India, I didn't have the same screen options as call center had. 1.30.2014, per call center in India... said "e-mail option not working"... I had sent my verification per directions to e-mail. I stated frustration because 'we' don't know that option is "not working" and that they didn't receive our proof. They said I could take a photo with my cell phone and mms? send it. I don't have a cell phone... that's why I'm trying to apply for one.

I called them and reported my son had gotten his Safelink phone stolen. They said they would disconnect the stolen one and send him a replacement within 7-10 business days. Okay so they then said they would take care of the phone when we received it to call them. MY SON USES THE PHONE FOR EMERGENCIES SINCE HE IS AN EPILEPTIC TO GET A HOLD OF ANYONE WHEN HE HAS ONE COMING ON. It is MEDICALLY NECESSARY for him to have it. When I finally received someone on the line. It was someone who could not speak English well and clearly enough for me to understand everything they said. I was on the phone with this person for at-least an hr. They kept telling me that he would not get minutes on the phone for the month of January cause minutes are for the 20th to the 1st when they are loaded on. I know that is not correct cause he was told when he got it 3yrs ago to make sure it was on during the first three days of the month so he could get his minutes automatically put on.

I signed up for the SafeLink wireless phone. Submitted all documentation and promptly got a phone. Then a year went by, and I got a notice in the mail saying I had to recertify. I sent in via mail the signed affidavit. I sent them copies of my SSI, ID card, SS card via their email, also via text message also via their website upload. In spite of doing all this, my phone was turned off in December 2013.

Safelink worked fine for a year. I have been unable to receive my monthly minutes for 2 months now. I know the drill about keying in 555 to get the minutes. The message I receive is "There are no updates for your phone at this time." I place the required call once a month to receive service. Fortunately, I don't use this phone on a daily basis. I called customer service and the CSR could barely speak English. He became flustered when I asked questions he was not prepared for. Their script is very limited. I was told that my minutes were replenished. They were not. When I called back the second CSR was very rude. Still no minutes. I'm going to run the minutes I do have down to zero and afterward I'm going to send this hunk of junk back to them with a note: "Here's your phone. Don't bother me with this ever again." The fact that this is a government program and the call center is in India is a very sick joke.

This company should be investigated by the Fed.gov. How many complaints does it take for the gov to get involved? After all they are paying for it... I think there should be a petition to fire this company!!!!! Tax payers are paying to be ripped off....Good god let's get rid of these people put Americans to work for America.

I'm in the same boat and have no phone since Aug. 2013 until present day! A rep from India picks up the phone and claims to mail me ALL THE NECESSARY FORMS and that all I have to do is mail or fax (fax is faster 2-3 business days!) with proof of Medicaid or food stamps and they'll reactivate my phone, but wait!!! NO, they DON"T! I've been in circles with these people for 6 months and they deliberately DON'T mail you anything, or if they do and you follow directions and mail it back to them - then they claim they don't receive! I've tried reapplying at least 10 times and faxed forms Jan. 6th and received a confirmation that the fax went through okay, but guess what? Again I have these Indian accent reps telling me that they didn't receive it for the 10th time, hanging up on me when I get upset, denying me their names or the supervisor to speak with or making up excuses about something missing after I've spent 6 months talking to them at least 50 times!!! I have complained to the commissioner of my city and recently filed FCC complaint about them on false advertising... I HATE SAFELINK WIRELESS!

I have safelink, first they don't add the minutes they are suppose to, then they told me they had to switch me over to the new computer system but instead shut off my phone. After a month I got my phone back on, but still no minutes added, then I bought an unlimited package and a 10 dollar package for my son's phone. They took the money and never gave us the minutes. The next day my phone was disconnected again. Each week since November my phone is disconnected and I have to call in spend 3 hours on hold, and get it reconnected and I have to buy 3 dollar minutes package while I "wait" for minutes to be added. I have faxed my bank statement in twice to prove I bought packages and every week same thing, disconnected. When I call in, says my phone is not in the system. My free phone is costing me 3 dollars a week, plus $26.50 that they took and never gave me the minutes for. On top of that our free government phones customer services is in Malaysia, the government is out-sourcing the customer service department to a foreign company to save money, sending jobs overseas.... too many people here need jobs and our own government is betraying us!

I spent nearly an hour with these idiots on the phone trying to get my replacement phone set up. I finally demanded the woman I was trying to deal with transfer me to SOMEONE WHO SPOKE & UNDERSTOOD ENGLISH, SHE OBVIOUSLY COULD NOT! She got really pissed off, but hey, this IS the US, if you are not willing to learn the language get the hell out of this country. Safelink is a giant joke! My "new phone" has buttons so tiny, I have to use the end of a BIC pen to make a call. If I could get another free cell phone from another company, I'd toss this one in the trash.

I signed up for Safelink last year in March or thereabout. They sent me the basic TracFone. I wanted a better phone so I ordered one from their web site. It worked fine until I moved to another town 10 miles from where I was. I called Safelink and went through hours of trying to get someone to just listen to what I was trying to tell them. My impression was, not only could they not speak English but they couldn't understand it either. After days of trying to get this issue solved, they said they would have to send me a replacement phone because the NEW 80.00 TracFone I had bought would not work in my area (although my son's and Daughter-in-Law's TracFones worked fine here) so they sent me another TracFone, a cheap one like the one they sent me in the 1st place.

Safelink Wireless keeps sending me their junk mails, since I have Amerigroup RealSolutions. I even wrote a note last month stating I am not interested in joining their phone service. I am already happy with the phone provider I have, plus I have more minutes and texts than what Safelink would offer me. Is there anyway that Safelink Wireless would quit sending me their junk mails. What a waste of taxpayers' money, if you ask me.

For YEARS I tried to get a SAFELINK free phone. I was qualified, AND I send all the correct, required documentation WITH my initial Application. I kept getting requests for documentation; so I sent the SAME correct/required documentation 4 times, and also sent it 2 more times CERTIFIED MAIL! They kept losing it, stating they never received any documentation when I had a friend in another state call Customer Service for me, repeatedly (I had no other phone and no access to a phone anywhere near where I live). GAVE UP, NOTHING WOULD GET ME A PHONE!

I tried to sign up for a SafeLink phone, talk with the agents for 2 hours. They said this person is living at my residence that has a cell with them, is living at my address, not me, when I have been living here for over a year and that person has never lived here. They provided SafeLink with false information and they get a phone, but I can not unless we provide proof that we live here and not the person that is running a scam. They want me to send my private information to them. Like hell I will, SafeLink does not do their job right and should be penalized from the government for running a scam.

For the past eight months I have been told to submit and re-submit proof for low income in order to be provided with a cell phone. I have been w/o employment in my line of work (Information Technology) for the last five years. I have used my SNAP (Food Stamp) card as the proof, which Safe-Link Wireless says that they accept as proof. But each and every time I've submitted the proof as they requested or re-filed a new application, it is "reviewed by them and rejected (their words)."

I applied and got a free cell phone through Safelink. When I got the phone, I followed the directions and set the phone up. I tried to make my first phone call only to have the phone not connect to make the call. I got in touch with the company and they kept me on the phone for over an hour and still no outgoing calls. Finally, they told me that they would send me a new phone. Within 10 days, I got the new phone. It had a totally strange area code to me. My area code was 860. They sent me a 770. When I asked them, they told me that this was the correct area code. I made my adjustments and got the new number set up. I used the phone 1 month and it went dead. It wouldn't even turn on at all after charging for over 24 hours.

Tried to talk to someone about getting a phone through Safelink. Please understand I mean no disrespect but was on the phone for 35 mins because I could not understand this man's English!! I finally said to just get rid of my application!! Please get people we can understand... I tried online but even Safelink's apps don't work. How is someone who lives on disability to get help?!!

Safelink has stepped up and ported my number and sent me a sim card which has reactivated my phone. The only thing left for them to do is give me my 1000 plus minutes back. Am glad this is almost resolved!

I thought my issue with them was resolved... only to find that they are still sending me in circles. I now have my old phone number listed in my new phone but absolutely no service still and now I am told that the new SIM card that will activate this service was canceled?

Somehow my account with them was deactivated? Asked to be reactivated and was sent yet another phone with new number. I asked them (took 5 different phone messages) to port my old number so that I would not have to change numbers w/ everyone. The final result is they took all my minutes I had from previous number after having ported them to new phone. Claimed I picked 250 minutes instead of rollover minutes. I wanted the same I previously had which was rollover minutes. Spent 40 minutes yesterday on the phone with them again about porting old number only to end up with them taking all my previous minutes off my phone without even telling me that they had done this and deactivating my phone, leaving me with no phone.

I tried to apply for a phone with Safelink. They said I couldn't get one because someone at my address already had one. They said to fax information to them to prove I lived there. I faxed and have confirmation to them on 7/26/13. I called them in August and they said they never received the fax. I again faxed and have confirmation on 8/19/13. I called them on 8/24/13 and they said they did receive the fax, and to call back after 9/19/13 to get the other name removed.

I've had my lifeline Safelink phone for over 2 years. Phone still works. Service is just as advertised. I have trouble logging onto their website, but when I purchased extra minutes on the Tracfone site, the minutes showed up on my phone.

I waited until the 11th of the month to try to get my 250 minutes that did not come. I have a new phone as the other was defective. They are convinced I got my minutes on the 1st and can't do anything to help me. If they sent the minutes, I did not receive them. I spoke with Customer Service (Tracfone) and she kept asking me what happened to my old phone over and over. She also kept asking me if I sent the old one back. After about half an hour chasing my tail, she sent me to a supervisor, who explained to me I already have the minutes and can't get them again.

Originally applied 7/20/13. I faxed this company the paperwork they requested 7 days back from today, 8/30/13. Previously, it took them weeks to get a document request to me in the mail. I called today, 8/30, and asked what in the heck is going on. She says, "We never received your paperwork." I said, "If that is so, why did you show my status to Pending Texas Lite Up..." blah blah blah. She said, "Ma'am, we never received your paperwork." I received a fax confirmation. I asked why they are unable to count pages of a fax according to the fax cover sheet info and she says still "we never received it." Idiots!!! Their contract need to be dropped, period!!! Very dissatisfied. Will go elsewhere to get my college age child 7 hrs away a phone.

I have had my free phone for about 3 years now and I love having it, but it recently accidentally drowned and no longer works. I figured all I would have to do is contact them and they would just send me a new one, but no. They want me to buy a phone. I get the free phone because I can't afford to pay a cell phone bill and they think I have the money to buy a new phone? I guess I am no longer connected to the rest of world.

I have been trying to get a replacement phone for 3 months now, get same runaround when calling, emailing, and sending a letter. These illegals they hire or non-English speaking Bibby boos are no more than a PC jockey. Not trained, cannot resolve anything. And you can never get a supervisor. They need to just shut Safe Link down, period. All you get is some Indian person who knows nothing about Safe Link. No wonder the USA is in such a mess. I am sick of this. Just do what you said you would do.

Got TracFone from SafeLink in Jan. 2013. Went to TracFone website and looked at different plans. Selected a new plan in Feb. 2013 from SafeLink website and authorized the change. Every week for a month, I checked to make sure I was on the correct plan and called SafeLink to verify with their computer access. Yes, I was on the correct plan. SafeLink never let TracFone know that I changed my plan and now both companies will not help me at all!!!! After several phone calls, I finally got both companies on the same page and my service plan correct at both companies but lost out on my plan's rollover minutes from Feb. 2013 through Aug. 2013. Both companies and their remotes and their supervisors give out wrong information. In my opinion, it's all a bunch of LIES!!

I got a phone from them about a month or two ago. Things were okay for a few weeks and then I started getting these calls from some non speaking line, not sure what they were trying to sell me. Then I get a call from someone else that was looking for the previous owner of the phone.... They left me a voicemail so you can imagine how dumb these people are. Lastly I get told that my phone when I call my friends or family shows up as either Private or Restricted. I call what I thought was tech support and was told that because my cellphone didn't have enough signal bars that was the reason why it was happening. Now I work in the IT industry and have had cellphones from other carriers and can tell you that this is not the reason why.... The lady was reading from a script because she said she had to check her script to see an answer. I HATE this company with a passion and am leaving them as soon as I can.