Safelink Wireless

Safelink Wireless

 3.5/5 (507 reviews)

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Overall Rating3.5 out of 5
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About Safelink Wireless

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 4, 2023

How they collect information is very phishy, They directed me to at least seven people in which I had to give my credentials from my ACP benefits approval form. Having me call at least four separate phone numbers in order to answer THREE questions which should be transparent, AND displayed TO THE CONSUMER about their personal information/transactions. All seven of them had different answers as well as attitudes towards me, none of them gave me their real name. ALL of them asked for the authentication code either first, after social security/address/birthday, in between, or not at all. I didn't feel safe because of it, and after five hours I got my three questions answers.

I have been through Verizon and StraightTalk for nearly a decade and longer; have paid bills on time, every time give or take or shortly thereafter. (mostly prepaid) But today prompted me to switch. I never had issues like this with Blackfoot Communications perceiving it VERY difficult to retrieve MY information from the approval application THEY specialize in. This doesn't even mention the dropped call which I screenshotted the error that displayed LTE calls were turned off by TFW on my account, straight talk. when you research it on Google, mostly the straighttalk and verizon associations are blaming cellular towers near you or your phone... NEVER had that issue but HAVE experience very low bars constantly. I was directed to three separate companies as well, it just didn't sit well with me.

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Verified Reviewer
Original review: June 1, 2023

For months I had used this carrier for my lifeline/acp benefits. Everything was great until one day they deactivated my phone. So I called their customer support. The associate said I was not enrolled with them. I ask "why not." He replied "I do not know" and that I need to reapply. This is where the twisted began. I reapplied and called them back. I was first told 7-10 business days to reactivate my benefits. I protested. They connected me to the lifeline dept. Then I was told 24-48hrs and they would put a PayGo plan in effect until the benefits became active. The plan would have 4.5gb data (=1gb data). 48+hrs went by still no acp/lifeline. I call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened.

So I venture to Walmart and I purchase a Straight Talk unlimited plan, the $45 silver one (since my phone was originally a straight talk phone) but for some unknown reason. The plan could not be added to the phone so back to calling customer service I go. The associate tells me that he has to migrate the unlimited $45 straight talk pin into a TracFone pin and instead of an unlimited plan it would be 8gb of data... "Why?" "Cause your carrier is tracfone".. "Since when?"... "I don't know"... "Ok whatever.."

So then I attempt to add my now 8gb tracfone plan out to the "reserve" on my account and as So I call customer service again and this time I am told that my acp/lifeline cannot be added to my phone because they feel I need a different phone and mailed it. Ok then I figured I should have no problem getting my original $45 unlimited plan back on my phone then... Wrong.. Instead I have to settle for the 8gb tracfone that after a long battle gets added to my phone at only 3gb data. Summary!... This company is full of lies.

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    Verified Reviewer
    Original review: May 28, 2023

    This review was SUPPOSED to be an update of a review I had already written. Quite a lengthy review with some potentially important information for some users. I will do my best to summarize. So due to circumstances beyond my control, I had to sign up for one of the free government provided cell phone services. It was awful. Never had service. So I switched to Safelink. Same thing. Lousy if non-existent service. It started off lousy and got continuously worse until completely non-existent. I couldn't tell you how many NON-English speaking customer service representatives I either spoke to or chatted with, but it was way too many before I was told that Safelink WAS using T-mobile's towers but have now switched to Verizon. Of course I HAD to ask if they ever thought of telling the customers about it BEFORE they did it? But what I have discovered is sort of CRAZY!!

    Safelink Wireless is one of the many wireless service providers somehow contracted by the United States Government to provide free telephones and services to individuals/families that otherwise could not afford to buy and pay it for themselves. If you receive any type of government assistance you automatically qualify. BUT the customer service representatives are all from another country!! What happened to keeping the jobs here? As I stated earlier, I had/have spoken to many representatives. And all of their names and accents were indicative of a country containing a LOT OF SAND and HOT TEMPERATURES!

    So I waited for them to send me a new Verizon compatible sim card. When it arrived I followed all of the installation and activation directions and....NOTHING! Many many more calls and chats later I was told that everything was set up and should be good to go. But that it could take up to 6 hours for the system to refresh. So if after that amount of time I still hadn't gotten back. It was late I went to bed. Next day...still nothing. At the 26 hour mark I was doing something else with my phone when a whole bunch of text messages started coming through. I had service. LOUSY SERVICE but service. For about a week. Then I lost data services, and have since lost my cell service AGAIN. I AM NOT GOING THROUGH THAT AGAIN!! They have wasted entirely too much of my time already.

    There is something VERY SHADY going on with them. The city that I live in is crawling with cell towers. The top 3 being T-mobile, AT&T and Verizon. They all hold the 98%-100% coverage titles in this area. Safelink was using T-mobile and I got nothing. Now they are using Verizon and I've got nothing. So what??? Are they just collecting the money from the government and keeping it? They are certainly not providing phone service of any kind.

    I cannot have this nonsense! I'm not happy about being in this particular situation right now but my husband is dying. He has been dealt the usual rejection for disability and going through the motions. At this rate I'll receive the check in time to pay for his funeral. I haven't been well and also my hours at work were cut by far more than half. Obviously there could be a emergency at ANY time. I use public transportation to get anywhere and everywhere. And I have been trying to get another job! I have dozens of resumes out there right now with a contact # that does NOT work. NUTS RIGHT!? a really horrible time in my life when I am trying to decide if I should eat this week or have electricity. These dirtbags are playing games with the phone service. As IF I don't have enough crap to deal with!

    As a matter of fact it's a situation JUST LIKE this that started the whole thing. I was a Verizon account holder. I was entitled and signed up for and approved for a $50.00 monthly discount through the government cellular assistance program. Yet I never received any of it. 3 months later my bill was $183.00 with them owing ME $150.00. They shut my phone off and continued to bill me for services! Sitting back collecting money from the government and not passing it on to the intended recipient is pretty fowl! But it seems to be the popular thing to do!

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    Verified Reviewer
    Original review: May 26, 2023

    Called a few times to request help for my internet access connectivity issues and some of them just made me waste my time telling me nonsense things like I had used all my data and I had told them that I had ACP connectivity which means: unlimited data, calls and text and they just kept repeating that I had used it all up when I knew myself the plan I had. So, I think they were negligent, and had no regards of my consumer's needs. They should do better than to inundate a customer to frustration and distress. Maybe if someone called them to ask help for access on the internet to pervert people and kids, they'd be gracious to do so. Don't waste your time folks!

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    Verified Reviewer
    Original review: May 9, 2023

    I’ve bought 2 SIM cards after having no device going on 2 weeks now. They apparently switched companies requiring people to buy SIM cards for service. I’ve called customer service multiple times a day & they refuse to transfer me to a supervisor. My phone only works for apps/internet on Wi-Fi. Don’t even bother with this company. I’m so over it. If you require new SIM cards send people the SIM cards! I don’t have time or money to keep going to places to buy SIM cards to only find out after I buy them they aren’t compatible with the service!

    5 people found this review helpful
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    Verified Reviewer
    Original review: May 5, 2023

    I have been with Safelink for many yrs! Soon as Verizon takes over the poop hits the fan. My service was disconnected Sunday April.30. No advance warning that was going to happen. Finally talk to a Rep. Which stated I had to buy Verizon Sim ok no problem. Which I felt like Verizon should have sent its customers new compatible Sims or phones. But that's too much like right. Fast forward the Sim card does not work in my Tracfone I'm assuming because the phone is locked or Verizon just don't give a crap.

    I was on the phone with them for over 4 Mrs still no service, and another thing I don't have a problem with anyone or race. But I can't understand a lot of the heavy accents that answer the phones. Verizon bought safelink but don't care about the little people but care about the government money it will receive for ACP and lifeline. That's if they don't get sued from consumers who have no service as I currently do not have. Now I have to find service somewhere cause I have telehealth appointments by phone and there is no service to text me.

    8 people found this review helpful
    Verified Reviewer
    Original review: May 1, 2023

    Have had my phone with Safelink for less than 3 months. All of the sudden it quit working. Can't make/receive calls, can't text, nothing. The only thing I can do is if I am somewhere with wifi then I can access the internet. Called safelink and was told they would mail me a new sim card, got disconnected, called back and was told I need to buy a new Sim card. They told me that Walmart and Dollar General sold them, so I called both places. Neither place does (big surprise). Called back and got an attitude and was told to try QVC or order from Tracfone. I guess I'm just out a phone.

    6 people found this review helpful
    Verified Reviewer
    Original review: April 6, 2023

    Have been unable to access new Verizon sim card with Safelink Wireless for two weeks since they deactivated my old phone number. Unable to deal with inadequate, frustrating customer service. I am left without any service, Left without any help. Despite calling daily, multiple times. I mostly get hung up on.

    17 people found this review helpful
    Verified Reviewer
    Original review: March 22, 2023

    I have been without cell service on and off now for over two weeks. The customer service was atrocious and I am not exaggerating. I have been hung up on 6 times. I called last month because they sent me a flyer saying my service needed to be upgraded to the 5g network. After calling them my phone service stopped working and I called them to find out why. After being put on hold and disconnected by various agents whose understanding of the English language was questionable most of the time, I was finally able to use my phone again but only for a short while then it was back to no service again and phone call after phone call where I was told I needed to buy more time.

    18 people found this review helpful
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    Verified Reviewer
    Original review: March 18, 2023

    Called customer service almost every day for 3 months and every time I would call it was the same script read to me every time. It was predictable that my service problem wouldn't be solved. I'd get transferred to one dept after another. I was told many times that I would get a call back in an hour and never got one. I was also basically called a liar and was told I had already received my service and that it was working fine and argued with this woman about it. After months of ** service I find out there is a lawsuit against this company for false advertising and catfishing customers for personal information. If you're having service problems with this company I strongly suggest switching to a different carrier. I switched to a different carrier and haven't had one problem with my service so far. Don't fall for their empty promises.

    16 people found this review helpful
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    Safelink Wireless author review by ConsumerAffairs Research Team

    TracFone Wireless operates SafeLink Wireless, which is a plan designed for people who meet certain income qualifications. Consumers who qualify for a SafeLink plan receive free cell phone service and can add minutes on a pay-as-you-go basis.

    • Lifeline service: The Lifeline program was established in 1984 to help low-income families access telecom service. SafeLink’s plan gives qualifying customers cell phone service for free. Consumers may only enroll in one Lifeline program, but those enrolled in another program can easily switch to SafeLink.

    • Features: SafeLink’s plans include caller ID, call waiting and voicemail. As long as the phone consumers select can enable these features, they are provided for free.

    • Extra minutes: Consumers who need additional minutes can purchase a TracFone Airtime card. The company will automatically add extra minutes to these cards for free when they’re applied to a SafeLink account. TracFone Airtime cards are available at major retail stores.

    • Customer service: Customers with questions or problems can reach a technical support representative from 8 a.m. to12 a.m. seven days a week. Those wishing to enroll or change their service can reach a customer service agent during extended business hours seven days a week.

    • Qualification: Consumers who are not already enrolled in a Lifeline program can find information about qualifying on the SafeLink website. They can also submit required documentation and check the status of their application on the site.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Safelink Wireless Company Information

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    Safelink Wireless