Safelink Wireless

How they collect information is very phishy, They directed me to at least seven people in which I had to give my credentials from my ACP benefits approval form. Having me call at least four separate phone numbers in order to answer THREE questions which should be transparent, AND displayed TO THE CONSUMER about their personal information/transactions. All seven of them had different answers as well as attitudes towards me, none of them gave me their real name. ALL of them asked for the authentication code either first, after social security/address/birthday, in between, or not at all. I didn't feel safe because of it, and after five hours I got my three questions answers.

For months I had used this carrier for my lifeline/acp benefits. Everything was great until one day they deactivated my phone. So I called their customer support. The associate said I was not enrolled with them. I ask "why not." He replied "I do not know" and that I need to reapply. This is where the twisted began. I reapplied and called them back. I was first told 7-10 business days to reactivate my benefits. I protested. They connected me to the lifeline dept. Then I was told 24-48hrs and they would put a PayGo plan in effect until the benefits became active. The plan would have 4.5gb data (=1gb data). 48+hrs went by still no acp/lifeline. I call back 12 times and all 12 times the associates said they initiated the benefits and nothing happened.

This review was SUPPOSED to be an update of a review I had already written. Quite a lengthy review with some potentially important information for some users. I will do my best to summarize. So due to circumstances beyond my control, I had to sign up for one of the free government provided cell phone services. It was awful. Never had service. So I switched to Safelink. Same thing. Lousy if non-existent service. It started off lousy and got continuously worse until completely non-existent. I couldn't tell you how many NON-English speaking customer service representatives I either spoke to or chatted with, but it was way too many before I was told that Safelink WAS using T-mobile's towers but have now switched to Verizon. Of course I HAD to ask if they ever thought of telling the customers about it BEFORE they did it? But what I have discovered is sort of CRAZY!!

Called a few times to request help for my internet access connectivity issues and some of them just made me waste my time telling me nonsense things like I had used all my data and I had told them that I had ACP connectivity which means: unlimited data, calls and text and they just kept repeating that I had used it all up when I knew myself the plan I had. So, I think they were negligent, and had no regards of my consumer's needs. They should do better than to inundate a customer to frustration and distress. Maybe if someone called them to ask help for access on the internet to pervert people and kids, they'd be gracious to do so. Don't waste your time folks!

I’ve bought 2 SIM cards after having no device going on 2 weeks now. They apparently switched companies requiring people to buy SIM cards for service. I’ve called customer service multiple times a day & they refuse to transfer me to a supervisor. My phone only works for apps/internet on Wi-Fi. Don’t even bother with this company. I’m so over it. If you require new SIM cards send people the SIM cards! I don’t have time or money to keep going to places to buy SIM cards to only find out after I buy them they aren’t compatible with the service!

I have been with Safelink for many yrs! Soon as Verizon takes over the poop hits the fan. My service was disconnected Sunday April.30. No advance warning that was going to happen. Finally talk to a Rep. Which stated I had to buy Verizon Sim ok no problem. Which I felt like Verizon should have sent its customers new compatible Sims or phones. But that's too much like right. Fast forward the Sim card does not work in my Tracfone I'm assuming because the phone is locked or Verizon just don't give a crap.

Have had my phone with Safelink for less than 3 months. All of the sudden it quit working. Can't make/receive calls, can't text, nothing. The only thing I can do is if I am somewhere with wifi then I can access the internet. Called safelink and was told they would mail me a new sim card, got disconnected, called back and was told I need to buy a new Sim card. They told me that Walmart and Dollar General sold them, so I called both places. Neither place does (big surprise). Called back and got an attitude and was told to try QVC or order from Tracfone. I guess I'm just out a phone.

Have been unable to access new Verizon sim card with Safelink Wireless for two weeks since they deactivated my old phone number. Unable to deal with inadequate, frustrating customer service. I am left without any service, Left without any help. Despite calling daily, multiple times. I mostly get hung up on.

I have been without cell service on and off now for over two weeks. The customer service was atrocious and I am not exaggerating. I have been hung up on 6 times. I called last month because they sent me a flyer saying my service needed to be upgraded to the 5g network. After calling them my phone service stopped working and I called them to find out why. After being put on hold and disconnected by various agents whose understanding of the English language was questionable most of the time, I was finally able to use my phone again but only for a short while then it was back to no service again and phone call after phone call where I was told I needed to buy more time.

Called customer service almost every day for 3 months and every time I would call it was the same script read to me every time. It was predictable that my service problem wouldn't be solved. I'd get transferred to one dept after another. I was told many times that I would get a call back in an hour and never got one. I was also basically called a liar and was told I had already received my service and that it was working fine and argued with this woman about it. After months of ** service I find out there is a lawsuit against this company for false advertising and catfishing customers for personal information. If you're having service problems with this company I strongly suggest switching to a different carrier. I switched to a different carrier and haven't had one problem with my service so far. Don't fall for their empty promises.