Safelink Wireless Reviews

SafeLink customer service is horrible. If I could give a negative number for my review I would.

I had an awful experience with SafeLink with their customer service don’t even get me started and sometimes my hotspot works, and sometimes it doesn’t even though I pay for extra data. I don’t advise somebody to go here if you got nowhere else to go. Lol and I spoke with a supervisor name Erica. She was really rude.

SafeLink customer service is inconsistent, the offshore Philippine agents are really poorly trained and do not listen to the customer, they just rattle off their script and tell you all the stuff that they CAN'T do to help you, rather than focusing on solving the problem. In my case, it has been a total ** trying to get and keep a LifeLine account with these jokers. If you sign up for SafeLink, be prepared to spend a LOT of time calling them for "help". In my case, they sent me two text messages earlier in the year 2026, one saying my service was going to disconnect, then a 2nd text saying that everything was OK.

I wanted to upgrade my Samsung galaxy 5 to a Apple phone, the sales representation. So me an apple 16 I took it to the Apple Store, and the Apple Store said it was locked. And shouldn't have been sold in California. Safelink wireless sent me a return shipping label. I carried the phone to UPS three weeks later, they're telling me that the phone is not in warehouse, and they cannot contact the warehouse, so I asked them about my refund. I am a 68-year-old senior disabled veteran. I get a check once a month. I asked them, what is the process for my refund? They cannot tell me because they says the phone is not in the warehouse, but I got an email saying the phone was in the warehouse. They're telling me now that it'll be 30 days from the time day. The warehouse tell them they got the phone. So I told her, in other words, I might have to wait 2 months to get my refund to order.

Dealing with Safelink is the worst experience I have ever had with a company. I have tried three times to leave them and they refuse to transfer the phone number I have had for many years. It is like they are in business to revenge the public. HORRIBLE HORRIBLE COMPANY!

I wouldn't actually give them a star at all. Do not trust this company. They cut my phone off then stole my phone number. Promise me that they would get it get everything straightened out and I'd have my number. After 2 days on the phone that I'm informed that there's nothing they can do. They already reissued my number to somebody else that I brought to this company from a different company that I was using before I became unemployed. I needed to use SafeLink so they cut my phone off to steal my number and refuse to give me my number back and are forcing me to take some number they're throwing at me.

After qualifying for the lifeline program and before choosing SafeLink, I reached out to check on the BYOD (BRING YOUR OWN DEVICE) Since having just purchased a Motorola 24 only 3 months before. Yes, I could bring my new phone. The SIM card arrived and I inserted it. My phone went dead. Dozens of hours with customer service people. Four days without a phone. Instructed to purchase a new SIM card from Verizon. Which they flatly refused to do. $45 for transportation to and from the store. This was after the hours spent with SafeLink to locate where I could get what I needed. Given a "direct number and code" to bypass having to explain everything to get to where I needed to be. That didn't work, and again explaining the entire situation to people who spoke English clearly, however their comprehension of it wasn't good at all.

This review is specifically for customer service. Over the past year, I have had multiple great interactions with them, but specifically tonight, I spoke to Aien through online chat. They really went above and beyond to help me. I had made a mistake and they were patient and kind while helping to fix the issue. I see the company has quite a few negative reviews, so I really wanted to highlight the wonderful experience I had this evening with the customer service. I can only speak from personal experience but the customer service has treated me with kindness and respect each time I have reached out, and especially tonight with Aien!! And I just felt like Aien should be recognized for the wonderful service they provided! They are a true gem in the customer service world!

I would give less than one star. Do not use this company. I've been waiting two months. Still no phone, have called three times. Each time told the same thing. 5 to 10 business days. Still nothing. It’s a scam company.

Do not use SafeLink!! I transferred from a carrier that had terrible reception and thought I was with SafeLink in the past and it was decent. They've changed. Customer Support transferred my service to another provider without myself involved. They do not care that I spent 5 hours on the phone to get my service active. They sent me a SIM card for someone else in Georgia. I live in Oklahoma. This company needs to be shut down and all employees in prison for being complicit in fraudulent actions. Customer Support refuses to transfer my benefits back to my previous provider. I am about to say fuck it and request an extension on my electric bill just so I can buy a new phone and pay for service. It's not the monthly service I can't afford but the cost of a new phone with most at $150 or more.

I would give less than one star if I could... Safelink advertises free phone and service online.. but when I contacted them they didn't honor the advertisement and charged me for phone and 1st month service... The phone got here and when I went to get it turned on safelink claimed the phone wasn't compatible with their service and claimed they would send another phone that was compatible and it Never showed up.. Gave them all my info requested... Called back several times to be told there was nothing on record of me buying the phone and service..

I went on SafeLink and filled out the application and was qualified for a lifeline. They were supposed to mail me a SIM card and I waited 4 weeks for the SIM card to get here. It never arrived. I called them. They told me that it was delivered a week ago by United States postal service and I have not received anything from them so they told me I would have to buy a SIM card from them in order to receive my benefit. If I had money to buy I would not be needing the service offered for free to me so and very unsatisfied and again I'm still without service and no way to get it. No we're not helpful at all and did not offer any options other than me purchasing so that I can receive the benefit.

Horrible service. Phone was stolen, they refuse to replace. Reps don't understand or speak good English. Said phone was sent and delivered. I never received it. They can see not active but wouldn't replace it.

I have had SafeLink for years and never had a problem and now all of a sudden they just transferred my service to another provider without my permission so now I had to go through all the trouble to switch it back. I can't never understand these foreign people and one made fun of me saying I had a woman's name.

A representative told me I have to purchase a SIM card from Tracfone to renew my year with them and I asked, why if I have Safelink? She said that they are transferring some of the customers from Safelink to Tracfone so I purchased the SIM card. She told me I have to (mind you, they record phone calls). When the SIM card got here, it didn’t fit and it wasn’t compatible with my phone.

I think this is a great service for lifeline people on SNAP. Haven't had any problems, downloads and uploads are reasonably fast. Very reliable and customer service is always there. Much better than the Q Link Wireless disaster.

This phone service is just as bad as Assurance Wireless. I had so many issues with poor customer service and dropped calls. Then to top it off, the phone would not allow me to make or receive calls. I was told to upgrade and I got so frustrated that I chose to end the service altogether. I hated this carrier and WOULDN'T recommend to a monkey.

You’d think they'd know how to port a cell phone number, but they don't. I lost my job and I desperately need free cell phone service. I need to keep my cell phone number because it’s on my resume. I still have cell phone service with the other provider because my son still has service with them. So the account is still open and active. That means the account number is the same. I even provided proof of the account number from my other cell phone service and they rudely and ignorantly kept telling me it’s wrong. They are unbelievably rude!!! I couldn’t even get a new cell phone number with them. They’re way too busy and obsessed with insisting that my account number from my current cell phone provider is wrong. They’re unbelievably rude and have the worst customer service ever!!!!

I've used SafeLink for several years while on disability. At first, I was really excited as it was going to be a literal lifeline and wouldn't cost a thing. However, you get what you pay for. There is no service in my home or immediate vicinity. I'm about 40 minutes north of the major city where I lived when I got the service, and can't receive calls or texts unless I'm connected by WIFI. I literally don't even have emergency call service in my home or nearby. I have to go into the town to have 1 bar (15-20 minutes away). I am in a rural but well-served area. We get delivery, internet works fine, etc. I am beyond disappointed.

They changed my phone number without any warning. They said I hadn't used my phone in 30 days. They were wrong. And now they say that that number doesn't exist. I gave them the number that was in my SafeLink SIM. Asking me the same questions over and over the would transfer me to someone else, that ask the same questions, again and again. I was running out of patience and kept on apologizing and every time she said I was being as I was apologizing and she hung up on me. I was talking to two rude employees and received no help at all..

They used to be a good service like 10 years ago but since then they have been taken over and the customer service is outsourced and full of shady characters. I recently called because the phone I had for 5 years is outdated and malfunctioning. They claimed they were gonna replace it and I got notices of a phone to be delivered at a NY address that HAS NEVER been associated with me. I constantly tried to tell them they ignored me until delivery then I called 4 x to get it sent to the right address and they been claiming it will be sent. Lies and deception and scams to steal phones and send it to whoever is working with them. Now 3 months later and I have received nothing and they just keep lying

They say I can't get a free phone then I put the IMEI number for bring your own phone and they say not compatible when it's been on SafeLink before. And I have a new sims card they won't let me use and I know it's valid.

I applied with Safe Link Wireless, they issued me an enrollment number. They stated because I don't live in Tribal Lands or in California, I was not eligible for the free phone. So I proceeded to obtain an unlocked phone and called them back with the IMEI number. They said I should receive a SIM card within 7-20 days. Then I called after that time frame, technical support said they don't have any record of me applying. I then applied again with the same enrollment ID, then they issued me a ticket number and stated I should receive an email in a couple of hours with a tracking number and I would receive the SIM card in 3-5 days. Then when I tried calling back for the tracking number, the associates would claim it has been sent, then they would hang up on me. The SIM Card still has not come.

Tried to submit a new application after my service was turned off. Ten+ tries, ten+ rejections of proof of income.... First was multiple rejections of my 1099-R which is the income tax form given to pensioners... Insisted that a W2 form for workers was the only tax document they would accept. Multiple attempts to submit payroll stubs online. At first for 3 months, then for 4 months when the Supervisor (who it took a month to speak to) told me that the posted requirements had been changed still were rejected. The online application only accepts 2 inputs... Putting in 2 at time results in rejection. No process for mail-in applications at this time. Although I was assured that my service would be continued while I navigated their system (September 26), Safelink has discontinued my service for over a week... Horrendous customer service!!!!

Waited over a month. They even gave me a tracking number for the Sim card I was supposed to receive in the mail and never received for them to cancel my Sim card and enrollment because it wasn't being used when I never received it. Seem to be farming information from people and need to be looked into.

So I purchased the unlimited data plan for $20 through 611611. The agent I spoke to said it was a 30 day plan on July 30th. My data is now gone after 15 days because the agent apparently didn't give me the unlimited data plan. Besides being rude and refusing to let me speak to a supervisor he lied and said they didn't offer unlimited data even though it's an option on the website. They won't fix what THEIR agent screwed up on and refused to refund me for the plan I didn't receive. I only have access to the 4 GB of data included in my FREE plan so the plan I purchased isn't available now... This is flat out stealing. I wouldn't trust this company anymore although they can recognize their screw up they also won't fix it. Now unless I find a way to the library I have no access to my own bank account because they stole the data I paid for. I plan on filing a report with the BBB because the agent not only lied but refused to correct THEIR mistake.

This service is nothing but a scam. I have had the service for 2 weeks and they're saying my time is up. Very unreliable and just using people identity. Do not recommend to anyone. My identity was shown it was used on my credit. Terrible.

Worse phone. TruConnect is bad too which is why I got Safelink. Safelink couldn't, or lied that my old number from TruConnect would be switched over to Safelink. Never did. Now I have no phone that works. I'm disabled with no phone now. Stay away from free phones. Not worth it. Unstable co. Esperanza **.

I signed up for service with Safelink Wireless online because my niece said they were a great company. I however have had nothing but problems with them. After signing up it said my service was approved via email on June 25, 2025 and that I would receive my phone within 7-10 business days. After the 10th day I had still not received my phone so my niece called Safelink to find out what was going on. I received emails reminding me to use my service once a month during this time. I was told that they had my address wrong in their system but it was corrected while I was on the phone with them and I would be receiving my phone in 3 days.

Just applied for Safelink Wireless. During the application I made a mistake and submitted it before seeing the mailing address link. I called to add a mailing address and got put on the phone with Emmanuel Job ID#** and explained this to him. He asked me a whole bunch of verifying questions then says I've been approved and the sim will be sent to the home address which I already stated was the wrong address to mail anything to, to which he says "well you were the one that did the application" as if I didn't know that and already stated I made a mistake in not adding a mailing address. The obnoxious disrespectful comment was uncalled for because I called for a resolution not to be belittled and told I am the one that did the application as if I didn't know that.

Wrong tracking numbers, terrible customer service, unreliable. Safelink is garbage. Was given Email saying 2 day shipping over 5 days ago. Can't track cause UPS tracking wrong number. This is a horrible service.

The phone is good. The coverage excellent, internet data plenty. Problem is I have never called them once I signed up until I broke my phone a year later and needed to replace it. I didn't know where to buy one privately nor did the rep at the booth that signs you up for the service. So I called customer service but couldn't get into my account to buy one without my PIN (that I have never set up.). I tried the PIN I use for everything I have for 30 yrs,, my DOB, my SS#...Nada & they can't mail me a new one so I Had to cancel my service and sign up with another company. (Who gave me a defective phone that won't charge and a even worse defective attitude about it). (Safety Net) Had to cancel with them 5 days in.

I was on the phone with customer service. Very unprofessional & rude. I'm a long term customer with this company. The behaviors are unacceptable. I will not recommend this company to no one for these reasons.

Terrible customer service. The agents are generally very poorly trained. They would waste your time by going around the circle. The call center is located in the Philippines. Some agents do not speak or understand English very well. That makes the communication even more difficult. They would do everything possible to block you from speaking with a supervisor. Agent named "Nezel" is the worst.

I gave two stars because the Verizon mobile service is 5 stars but the customer service is negative 3 stars. As others have said, SafeLink 'customer service' is worthless. Some reviews say that they can only respond if it's in the book. But actually if that was true, it would be an improvement. While the reps are generally friendly and 'sound' like they have knowledge of the product, they don't. You can ask 10 different reps the same question and you'll get 10 different answers. And none of the answers are correct. So if they're going by the book, they each have their own book.

This is a scam. If they had a 0 I'd give them one. They send me a free phone that won't charge. I even took it to their tent and he said it was outdated and won't hold a charge. Wait on the phone for ever deal with customer service so they can say I have this phone that won't charge for a year unless I want to buy one. That defeats the purpose of a free phone but I guess that's the scam!

1st called customer service, as my phone hasn't had caller id for a very long time, when agent asked for my information, I asked if we could communicate via computer - agent hung up on me! Then, tried to chat w/ agent Marianne - even though I clearly stated several times that the issue was no Caller ID, she kept wanting to address Non-issues, such as, when I make a call, when I asked for a supervisor, or superior, she stated "you are now chatting w/supervisor" Even though it Still showed, I was chatting w/ Marianne, when I asked her to provide me w/ corporate #, her response was "I don't have a corporate #!" Followed by more nonsensical solutions that did Not pertain to the problem! Worst Chat Ever!!

I have had service with Safelink before. No complaints. Phones could be better. I recently ordered again with them only because of an ad I kept seeing saying free iPhone 14 for new customers. Finally ordered. Knew it was too good to be true so I confirmed with customer service only for them to tell me they don’t have iPhones. Just Androids. Reported them to BBB. This is not right.

So I was approved for Lifeline and transferred from another Lifeline provider hoping for better service coverage. Well they approved my lifeline application almost immediately. So then my service with my current provider ended like two days later. But SafeLink hadn't even shipped out my SIM card yet at that point. It took them a few days to even ship it out, then it took a few more days to receive it. They shipped it the slowest possible method. So I was without service for almost 2 weeks while I was waiting for the SIM card to arrive. Also, I was unable to transfer my number that I had which was a big disappointment. I hadn't wanted a new number and previously they stated you can keep your number from previous provider. Customer service isn't that great and they were not able to help me.

I have wasted my entire day after being lied to by numerous supposed customer service employees. Named 1. Regine.. She called me a liar and refused to provide me her name. When I asked her she gave me my name and then finally made her do her job and when the National Verifier employee told her I wasn't lying she hung up on me. 2. Alisa she was extremely rude and Every time I asked her to do her job she would just push buttons on her phone and eventually hung up. 3. Maria promised to restore my service because of the fact that I was lied to was proven and again was hung up on. 4. Gima just wouldn't respond to me at all. 5. Celeste. Refused to provide any customer service whatsoever and again hung up on me.