Safelink Wireless Reviews

Do not use SafeLink!! I transferred from a carrier that had terrible reception and thought I was with SafeLink in the past and it was decent. They've changed. Customer Support transferred my service to another provider without myself involved. They do not care that I spent 5 hours on the phone to get my service active. They sent me a SIM card for someone else in Georgia. I live in Oklahoma. This company needs to be shut down and all employees in prison for being complicit in fraudulent actions. Customer Support refuses to transfer my benefits back to my previous provider. I am about to say fuck it and request an extension on my electric bill just so I can buy a new phone and pay for service. It's not the monthly service I can't afford but the cost of a new phone with most at $150 or more.

I would give less than one star if I could... Safelink advertises free phone and service online.. but when I contacted them they didn't honor the advertisement and charged me for phone and 1st month service... The phone got here and when I went to get it turned on safelink claimed the phone wasn't compatible with their service and claimed they would send another phone that was compatible and it Never showed up.. Gave them all my info requested... Called back several times to be told there was nothing on record of me buying the phone and service..

I went on SafeLink and filled out the application and was qualified for a lifeline. They were supposed to mail me a SIM card and I waited 4 weeks for the SIM card to get here. It never arrived. I called them. They told me that it was delivered a week ago by United States postal service and I have not received anything from them so they told me I would have to buy a SIM card from them in order to receive my benefit. If I had money to buy I would not be needing the service offered for free to me so and very unsatisfied and again I'm still without service and no way to get it. No we're not helpful at all and did not offer any options other than me purchasing so that I can receive the benefit.

Horrible service. Phone was stolen, they refuse to replace. Reps don't understand or speak good English. Said phone was sent and delivered. I never received it. They can see not active but wouldn't replace it.

I have had SafeLink for years and never had a problem and now all of a sudden they just transferred my service to another provider without my permission so now I had to go through all the trouble to switch it back. I can't never understand these foreign people and one made fun of me saying I had a woman's name.

A representative told me I have to purchase a SIM card from Tracfone to renew my year with them and I asked, why if I have Safelink? She said that they are transferring some of the customers from Safelink to Tracfone so I purchased the SIM card. She told me I have to (mind you, they record phone calls). When the SIM card got here, it didn’t fit and it wasn’t compatible with my phone.

I think this is a great service for lifeline people on SNAP. Haven't had any problems, downloads and uploads are reasonably fast. Very reliable and customer service is always there. Much better than the Q Link Wireless disaster.

This phone service is just as bad as Assurance Wireless. I had so many issues with poor customer service and dropped calls. Then to top it off, the phone would not allow me to make or receive calls. I was told to upgrade and I got so frustrated that I chose to end the service altogether. I hated this carrier and WOULDN'T recommend to a monkey.

You’d think they'd know how to port a cell phone number, but they don't. I lost my job and I desperately need free cell phone service. I need to keep my cell phone number because it’s on my resume. I still have cell phone service with the other provider because my son still has service with them. So the account is still open and active. That means the account number is the same. I even provided proof of the account number from my other cell phone service and they rudely and ignorantly kept telling me it’s wrong. They are unbelievably rude!!! I couldn’t even get a new cell phone number with them. They’re way too busy and obsessed with insisting that my account number from my current cell phone provider is wrong. They’re unbelievably rude and have the worst customer service ever!!!!

I've used SafeLink for several years while on disability. At first, I was really excited as it was going to be a literal lifeline and wouldn't cost a thing. However, you get what you pay for. There is no service in my home or immediate vicinity. I'm about 40 minutes north of the major city where I lived when I got the service, and can't receive calls or texts unless I'm connected by WIFI. I literally don't even have emergency call service in my home or nearby. I have to go into the town to have 1 bar (15-20 minutes away). I am in a rural but well-served area. We get delivery, internet works fine, etc. I am beyond disappointed.