Page Plus Cellular Reviews

This company's billing/database management is a NIGHTMARE. After being a customer for a couple years, all of the sudden my automatic payment didn't work. I called over and over and spent hours on the phone. And then strange credit card charges started appearing on my account from Page Plus and Straight Talk and some other cellphone service. After nearly 30 hours on the phone with various supervisors, I was unable to resolve my problems and they continued to get worse.

I have had Page Plus for 2 years now! The main complaint I have is half of the time my internet never works when I really need it. I feel as if I’m paying for nothing due to the fact the only time my internet works is if I’m near a free WiFi site! That should not be the case. I never wish that I agree to this service. I literally have to just say your this company should go out of business!???

I am surprised about all the negative reviews on this site. People complaining about not getting signal while the coverage is provided by Verizon, Page Plus is just a MVNO. I have my Page Plus phone as a back up for my T Mobile phone, since TMO does not have the greatest rural coverage. Page Plus is the only place where you can get Verizon network and a PAYGO plan. After Verizon abandoned PAYGO plans I had the choice to drop my back up phone or find an alternative. Fortunately I found Page Plus. You only have to top up every 90 days with $ 10.- to keep the service. Perfect for me. And you have Verizon's rural coverage! Everything works great. Now the bad part and the reason I am giving 4 stars rather than five: Billing. Charges from nonexistent calls. Charges for phantom data transfers although data are off and Wi-Fi only. Still highly recommended for a low use phone in rural areas.

Page Plus has to be the worst provider I have ever used. Never a signal. They need to be put out of business. The customer service personally are very rude. They never resolve any issues. I don't recommend them to anyone.

My phone is always losing service. Tech basically said there was nothing they can do. Now I have a phone I cannot use and service that I’m still paying for. The reps were very rude and hung up on me not once but twice.

Buyer beware. I really hate having to leave a review like this, but others deserve to know beforehand what kind of a mess they may be getting themselves into. Page Plus used to be an Ohio-based company with American employees providing technical support and customer service. Those people were pleasant and empowered with authority to ensure the problem was solved. That all ended when Mexican telecommunications conglomerate America Movil (TracFone) bought the company some time back in 2015 or so, gutted it, and transformed it into a brand rather than continue it as a company. Very typical of large company buyouts of good, small businesses. The only thing that has remained the same is the name. The “service” is completely different.

Have been trying 7 days for them to transfer phone # to another carrier. In the meantime they charged my credit card 3 days early. New Carrier ** has been told 3 times that the phone # was released and it has not.

April 2020 during covid-19 pandemic Page Plus Cellular disconnects cell service after 20 years. I'm a disabled senior. My plan $80.00 yearly for 2000 minutes. Dec 2019 added minutes. Page Plus non customer service informed me that I needed to pay more money for my service to be reactivated. Page Plus also has compromised my online account, can no longer log into account. I have screen shots of my account and payments therefore if Page Plus thought not giving me access to my account I have all the proof I need. We need to file a class action suit against Page Plus.

I contacted Pager Plus via phone, as instructed by the previous representative via phone, to ask for a refund on an activation since it appears it was billed twice. Since they were too busy to handle incoming calls, someone by the name of "Angelina" (I wish I knew her real name) insisted that I contacted the wrong company and that a refund would not be provided. We're talking about a refund of $12 by the way after I just spent $75 upgrading to the higher plan. After debating over the justification behind my request for a refund, "Angelina" decided that my phone magically was no longer compatible with the SIM card and decided on her own will to refund my second purchase of $75 but keep the first purchase of $12 (which I obviously don't have).

I have been using Page Plus for months without issue. Today, I received a warning that I was out of talk minutes. I get 500 a month and have never used them all. I've used maybe 100 this cycle. When I contacted customer service they are telling me all the minutes are used, which is incorrect. They won't help me and so I have no way to send or receive phone calls for another week because of their system error and no acknowledgement of fault.

Updated on 08/10/2020: I originally reviewed this company on July 14, 2020. Things have only gotten worse. After 2 weeks of unsuccessfully trying to get a phone to work, we were instructed to send it back for a refund. Within a couple of days we shipped it back to their warehouse. According to their paperwork we had 20 "business days" to return the defective phone. They received the return on the 17th business day. Now they are saying we kept it too long and denied a refund.

Have 2 lines, separate phones with Page Plus. In 2 years of calling to turn texts off to both phones, they would not do it. They will SAY they will turn text off, but all the spam offers keep coming. Called FIVES TIMES to shut texts off. Each time you call they will tell you they have a hard time hearing you. Over 3 hours of calls to Page Plus complaining, they turned off the second phone's service! Absolutely HORRIBLE to deal with!! I'd rather pay more per month for proper service, and have a Customer Service/Support that is responsive. Went up to a tier 3 supervisor that STILL could not understand the problem. Customer Service in New Delhi or Pakistan does not work well for customers. I would encourage anyone looking to try Page Plus service to look elsewhere. Happily take your money- YES. Provide good service- DEFINITELY NO!

I've used their "free" service for a couple of years. It's not really free as they tack on various fees if you want things like voicemail, etc. However, for me that only adds up to about $7 a month. However, they regularly change my plan or tack on charges, then you have to waste a lot of time getting the charges reversed. I use very little phone time and 100-200 MB a month of data, so it works well for me. The biggest issues that I have is that calls frequently don't go through. The VOIP software that they use isn't very good, compared to something like Skype, so calls frequently break up. I can call my party using Skype over their Internet feed and get much better call quality.

I was a happy customer for 5 years with a small TracFone I used for mostly travel. I bought a Smart Phone 2/2020 and signed up for $12.99 500 minutes phone and 500 texts which was plenty for me. While renewing a month later, noticed the website did not work. On the phone, a rep stated no plans under $29.99 anymore. I even tried to pay that but all kinds of runaround and different info from reps. I signed up for a new service and finally after several claiming was phone was not unlocked, I find out they lock it for a full year so had to buy a new phone. If only they offered the same service available in early 2020 never would have switched.

Bought a new Samsung phone at a local dealer and he promoted the Page Plus plan. The plans start at 12.99 plus taxes. I bought the 29.99 plan. I am 75 y/o and only uses phone to talk and text. Rarely use phone for more than 2 or 3 calls or text a day. I have to go outside of my home to call or answer the phone. Very poor reception even when I am outside. Folks tell me I am breaking up. Called customer service to get my account # so I could change plans and keep my phone. Was told by worker He did not have ability to give me the account #. Waiting for a supervisor to call me back. Someone told me that page plus buys space on a Verizon tower and that the space is at the bottom of the tower.

Using Page Plus Cellular as a prepaid carrier was a good choice for a long while. I like the service and I was able to use the service in a rural area where it was very difficult to get phone service let alone internet. As technology advanced I needed a service that would provide me with a hot spot so I could be able to use my printer, laptop and and having visitors and family members to my house, I needed hot spot for their use. That is where I had to draw the line and abandon Page plus cellular because they do not offer hot spot via the cellphone.

I started using Page Plus years before anyone ever heard of them. I have had consistent good service. The price is still a great value, although other companies are getting more competitive. I would love to see them offer a great deal on 1 year prepaid.

I have been a customer for years. I currently use the $12 plan because I usually use my phone for data only. Who doesn't want to minimize expenses? My plan renewed on Feb.2, 2020. Today February 7, I needed data due a power outage after a storm. My phone wouldn't receive anything. It was slow and would not load. Later after getting home to make the call, two different Page plus reps claimed I used 100 mb of data in 4 days on the $12 plan. The data usage showed I used 87 mb in one day. They couldn't tell me where the rest was used. I only used my wifi. Two months I traveled for a week, using data for navigation and tourist info and I didn't consume 100 mb. I believe Page Plus is trying to force people into paying more. Time to switch carriers. I have had enough.

Customer service is total garbage, they messed up my phone and will not refund me. Please do not use this god-awful service, use your money somewhere else. They have worse plans for more money than other carriers.

I got unlimited service on Dec 24, 2019. I've called EVERY single day after because nothing was working. No text, calls, or internet. Said the services was disconnected. 2 hours EACH DAY on the phone for them to tell me “they’re so sorry they’re having an error, please stay on the line”. I’m literally on the phone with them NOW 4:15 pm Dec 28, for the SAME THING. They put me on a pay as go and NOT unlimited services, so the “minutes were running out”. Now they clearly see that I was put on the wrong plan and they claim it’s fixed until 5 hours later when my child can’t text or use the data etc. Child had to walk to a phone to call me cause his phone wasn’t working. A very serious matter.

Bought 2 phones. One is an Apple XR and the other is Galaxy Note 10+. Apple was activated. When I go to activate the Galaxy Note 10+ it's not compatible with Page Plus. So how do you sell a phone that can't be activated through page plus. Now I'm without a phone cause I swapped carrier. I would not recommend this company at all.

I was SCAMMED by your referral program, followed the process and after over an hour with your horrible customer service, I was told they didn't have the ability to correct. How do you get away with this? I was scammed, others beware!!

I have been a Page Plus customer for years only because it is not convenient to change prepaid service. I have been on auto enrollment for my payment for years and then it de-enrolled me and shut my service off. I use mine for work. I was in a panic because no one could contact me. I was able to contact Page Plus only to get a very slow person that took 45 minutes to turn my phone back on. And she refused to give the the $5 off for being in auto enrollment. I even called a supervisor only to receive the same message they can't give that credit on the 1st month. I have been a loyal customer and will now be shopping for something new.

Would give 0 stars if possible. This company is nothing but lies and deceit. They advertise for “fully unlimited” service yet don’t allow one to use hotspot. That’s not fully unlimited. Then they advertise for $50 if enrolled in auto refill. Every single month I am enrolled in auto refill and every month my payment gets rejected. Just got told my bank is declining the payment which is not true as I spoke directly to my bank regarding this. Oh not to mention since auto refill payment gets rejected I’m then forced to pay the full price, using the same exact card my auto refill payment was rejected. So according to them my bank declines a $50 payment but approves a $55 payment.

When I first joined in 2011, I paid $40 on a prepaid plan, and it usually lasted me about 3 months. At the time, I did not use text or data. In 2013 I bought a MoJo from Motorola for $25. I switched to the $30/month plan so I could use text and data. So for 6 years I used a $25 phone and have never had a problem. Being on the Verizon network, my phone works practically everywhere. I only use data when I travel, so I have never had extra charges. My MoJo just died, so I just purchased an IPhone 6 for $150.

I had to call many times just too try to get the phone working. Then I was told it wasn't a page plus phone, but I had the item number. Then was told to go to two different stores to get help. Only to be told they don't work with Page Plus anymore. The customer service ladies were rude and acted as though they didn't want too be bothered. The supervisors were of no help also. To day it the 12th and I bought the phone on 28th of October. Plus I paid for the minutes which was $28. They said they don't see it in the system. Horrible. I wish I never have ordered this phone.

When it comes to the actual service Page Plus is great thanks to Verizon. Now if you ever have a problem, you will have to deal with the worst bunch of Indian customer service reps in the entire world. These people are trained to be rude and have no one to answer to when it comes to supervision. If you ask to speak to a supervisor another more rude person will get on the phone and even try to hang up on you. You can find the same exact phones Page Plus is selling on Amazon or at Best Buy for as much as $200 less per phone. They sell older phones that claim to be brand new but they are truthfully refurbished.

I have been a customer of Page Plus for 7 years. My company that I work for was also a customer because I initiated that. I paid the Aug.2019 monthly plan with my bank card and within a matter of minutes I received confirmation number that payment was received by Page Plus in the correct amount of $60.08. I had no problem with that transaction as my phone would lose service by 12 am and time was 11:37 pm.

I have never had any issues with PAGE PLUS UNTIL a few months ago when without warning my cell service stopped working (I have always been set up on AUTO PAY so I know the bill was paid). I had my receipt but they kept trying to tell me my account had not been replenished. They finally found record of payment and all was good. Then, today my cell quit working AGAIN. When I called them they at first said they had no record of my number.

The customer service is strictly average, but the monthly bill is one of the lowest you’ll find anywhere. Cheap phone bill plus the Verizon network coverage equals the best deal on the market. Three things you must have to get started: 1) A SIM card for your phone (available on their website), 2) a cell phone that works on the Verizon network and 3) an unlocked cell phone. I usually buy phones refurbished on eBay from reputable dealers. Make sure the phone says it works for Verizon and is unlocked. And that’s it! You’re on your way to saving around $1000 bucks a year on your phone service. Enjoy!

My service got cut for no reason twice. The first time, they reinstated it after about 2 hours on the phone. They seemed to have no record of me ever being a customer. The second time they wouldn't reinstate it. I tried to get them to unlock my phone (I bought it from them) but they wouldn't do it. This company sucks.

So I had decided to switch my service from AT&T to Page Plus Cellular.... While on the phone with them they changed my phone number (I had to have them delete this transaction..which took forever). I decided to cancel my service with the same phone call. They cancelled my service but did not port my number back to AT&T.

Horrible, horrible experience. Purchased a cell phone from their site, as well as service, to port my home number over to a cell. The phone they sold me could never be activated, even after spending 3 hours on the phone with customer service. They told me to "go find a Verizon cell phone, put the Sim card in it, and it would activate." I even tried purchasing one from Walmart, that I had to return, because even that didn't work. All the local Page Plus stores in my area recently closed, they suggested I drive A STATE away to activate the phone!! They billed my TWICE for the service plan, and STILL HAVE NOT REFUNDED me. Now, I want to return the phone I could NEVER use, they want ME to pay shipping, plus 20% restocking fee, and they will "pay me back". Yea right. Avoid this company.

On the phone with the rep, upgrading my cell phone but staying on the same plan sounded easy. First, I ordered a SIM chip from them. Within a day I had an email from them that it had shipped, along with a UPS tracking number. After over a week, I contacted UPS, who said the tracking number was invalid. I called Page Plus customer service, and was told that the item had been delivered. It obviously hadn't, and I had no way of following up with UPS since the tracking number was invalid, so after over an hour of being on hold and being told by two of their reps that the item had been delivered, I just ordered a new one. Yesterday Page Plus sent an email to let me know it had shipped, and to provide a tracking number. I tried to track it on the UPS site just now. UPS doesn't recognize the tracking number. I'll be changing carriers.

I have been using Page Plus since 2013. The only issue I have, is when you don’t pay your bill on time, they cut your service immediately. When that happens I just call customer service and pay with my credit card. My service is reinstated. To solve that issue, I am on automatic payment with my credit card. They give you a $2 monthly discount. I have no worries that way. The calls are crystal clear. They are on the Verizon coverage. No dropped calls.

I have used Page Plus Cellular for over 12 years with various phones/accounts. I recently tried to port another number over to PP from Vonage (needed that number to be cellular and not home based VOIP). After a month and a half of trying to get it ported I gave up. EVERY single customer service rep I spoke to said they had "fixed" the problem and it would be done in 24-48 hours. It never happened. The website is stuck in technology of 12 years ago, does not work much of the time and is hard to navigate. If you get a new number from them and put it on automatic renewal, things seem to work ok. BUT if you have a problem, all bets are off. The decline I noticed was after América Móvil purchased the company in 2014 and linked it to TracFone.

I’ve used Page Plus for years, my requirements are pretty minimal for cell service. When TracFone acquired them, I began to notice service and cost took a downward spiral, Finally having enough of that, I attempted to go to a different carrier with my #. What ensued was a runaround, After 3-4 hours total time wasted, I still didn’t have what should be simple task accomplished. They used every reason they could think of to deny the transfer. Now I’m faced with changing #’s, more time/effort down the drain. Bs & opportunism sums it up pretty well. Zero stars would have been more accurate.

Trying to get my Oneplus 6t working with this company. My phone will not receive text messages. Everything else works fine except incoming texts. This is a known issue with Verizon towers as my phone is a non CDMA phone. I have spent hours on the phone with tech support trying to get in contact with a tier two tech with no luck so they can disable CDMA as others have had great success. I have no choice but to cancel my service with them as I cannot even fully activate my account because I cannot receive the text message code needed for the web login activation.

Wow... What a horrible service. Do yourself a favor and stand clear, the person that answers the phone is extremely rude, he hangs up the phone on you. I was simply asking for some sort of understanding on how it is that he has a final bill for service that was paid at 1 yr at time, and it cancels after if we choose not to renew. This was his final words before he hung up on me... "It's your bill, have a good day pal... click." Lol. The balance is only $15.95. Enjoy your dying pager business.

We've been using Page Plus for a couple of years and have been on their auto-renew plan. December 2018 my husband lost service for no obvious reason. Customer service had no explanation and said my husband would have to renew his plan without the auto-renew discount in order to get his service restored. In other words, we would have to pay extra to correct the mistake their system made.

I set up a monthly auto renewal plan for cell phone service with Page Plus. I originally set it up to expire/renew on a certain day of every month. Page Plus arbitrarily or errantly changed that date. On my account on their website there is an option to get records of past payments and past applications of those purchased pins. There are no records available under those options. The options are there, but they do not work and have not worked for some time.

Paid $43 for one month's unlimited service on 12/6/18. My bill summary now states my service will end on 12/26/18. So now, exactly how many days of service have I actually been paying for? 20 days? Time to pay a visit to my local service provider for an explanation. Seems I may have been shortchanged. On second thought, I have been shortchanged! Question is, for how long?

I had been a customer for 10 years. They disconnected my service before the payment was due and they have drafted my bank account every month for ten years. They gave me some BS that the payment is in suspense. I will go somewhere else and if I was YOU... I WOULD GO FOR CELL SERVICE SOMEWHERE ELSE AS WELL. I gave them one star since there is no provision for zero stars.

This company no longer provides reasonable customer service. Before the TracFone takeover, customer service was fantastic (when they were based out of Ohio). Now, they really provide no customer service at all. When money is incorrectly applied to the account or services are not being properly provided, their customer service agents in the Philippines simply read standard messages off of their computer screens. They never actually help you solve a problem. They never refund money even when their system is at fault. I guess this is the way TracFone companies work. They assume most people will just get frustrated and give up. Let me assure you, that even if you are persistent, they will still not offer a satisfactory answer/solution to the problem. This company is just awful now. Page Plus was once the best prepaid carrier. Now I can tell you it is one of the worst (at least in terms of customer service).

I cancelled autopay online for my mother to close her account. They charged her account the next month. When I called to ask why, they said there is a glitch online and it doesn't always cancel autopay. Yet online, it shows as canceled, so from our view it was completed. Page Plus REFUSED to reimburse despite her phone not used at all that month. I will cancel her debit card so they cannot further fraudulently charge her account.

I keep getting emails from PP telling me that my service has been disconnected but I still have time to refill. Which is untrue as my acct is active and each time I get these emails I am fresh from a refill just a few days before. This is not good giving customers false info. I report this to PP and they just say it's a glitch on their end and disregard. Concerns me in that I may wake up someday and not have any service because of a glitch on their software. I tried their auto monthly refills and it worked a few months but then one month they didn't charge me the fee and of course my service did go down. Not sure if I'm staying with these people. I like the Verizon NW but may have to switch directly with them even if it cost more. PP has become a little too flaky for my taste.

I chose Page Plus basically because the price of the plan is cheap. I knew the service couldn't be as good as big companies like Verizon, but I didn't think it was so bad. A 10-dollar international calling credit should be included in my plan, and it worked well in the beginning month. In the next billing cycle, it stopped working. I online chatted with a representative and she said she added the credit to my plan. I expected the credit would be "added" to my plan automatically. A couple of days ago, my data stopped working. I chatted with their representative again, and she told me to turn the phone off, take the sim card out, put the sim card back, and turn the phone on. When I found a pin and completed the process, I found she ended the chat because she waited more than one minute. Are you kidding me? One minute? Oh you are so great!

Honestly this is the only cell service I have ever used. Why? Because it's cheap & it's super good signal everywhere I go. I'm a semi truck driver so signal strength is very important to me. The other reason why I love Page Plus is because I am in full control of setting up my phone and paying for whatever service I want. I don't have to talk to anyone to set my phone up. I go online & I can set it to auto pay every month. It is tricky the first time you set up your phone so you may want to call customer service. I had to call customer service my first few times, but once you know how it works then it's great! It must be any Verizon Phone. That part is very important. I'm sticking with Page Plus for sure!

We were billed twice in August of 2018 for cell phone service through Page Plus Cellular. I disputed one and only ONE of the two charges. So a few weeks later, the PP cell phone service was suspended because of a billing dispute. I called PP and they said that they only "see" one charge (the one that was disputed) and they don't see the second charge. They said they wanted a copy of the credit card bill, the IMEI #, a written statement, and the cell phone number in question and they would resolve the problem in 24-48 hours. I told them, I need a cell phone right now and recommended that I just give them a credit card number and reactivate the phone immediately - they said they couldn't do this. So I submitted all the information they asked for and 3 days later, no resolution and no cell phone service.

I bought 2 new phones from Page Plus Cellular and neither of them worked. I spent 3 hours on the phone trying to get them to work and they never could figure it out. I escalated with managers as high as I could and the final answer was that I would have to pay return shipping to get a refund on the faulty phones that they sent me. At this point I am waiting for a call back from their corporate office because I am irate about the whole situation. They told me it would take 24-48 hours for them to call me back. AT this point I'm highly doubtful that they will. This whole experience has been a huge waste of time and money.

I ordered a phone and 2 sim cards. I paid $126. I activate it and it was not working. I called customer service and they told me, "We are going to fix it and get back to you." Never got back to me and I called again. It did not help. At the end I paid money for nothing. It was not working.

I've had no real issues with Page Plus Cellular. I've used them personally for over five years now! Still using my iPhone4. ;-) I just recently added an iPhone SE with a second account. Also recommended them to two friends (another iPhone SE and an iPhone 5). Everyone is liking the service. My iPhone SE had a ported in number, Page Plus Cellular was patient and helped immensely in getting that number ported (The old carrier was awful! They kept denying the transfer for multitudes of reasons), finally and multiple times Page Plus Cellular support had to call the other carrier while I was on hold to get the issues resolved. GREAT CUSTOMER SUPPORT. Great, no nonsense, no contract Verizon network service provider.

The Page Plus store in Toledo OH, located on Sylvania Ave is the best cellular dealer that I have ever been to. The owner is extremely helpful and friendly. He always has a smile on his face and is courteous. I recommend going there whether you're shopping for a phone or needing to reup your monthly plans.

Yesterday I had over $10 on my prepaid account. I made 4 SHORT calls, no text or data and now it's all gone. When I call Customer Service they say I used it all. My phone usage stats confirm I only used a couple minutes. This is the 2nd phone with this result. I thought the other one might be a phone problem so got a new phone and new carrier. Will now do the same for this phone.

I called in with a request to deactivate one Page Plus phone number in order to transfer another Page Plus number to that deactivated phone (I had a total of 3 Page Plus phone numbers). I spent 3 1/2 hours during the morning and 3 hrs during the evening with their "customer service" or "technical support (I'm not sure how they refer to themselves). I spoke to a total of 6 people trying to resolve the problem with my phone. Each person had me to turn the phone on and off, take out the sim card, give them my phone's MEID #.

Page Plus cost $80 per year for 2000 minutes talk time. Great. This does cover one year for me. Since it uses Verizon the quality is great.

Customer service is not the greatest. Page Plus outsource their customer service and representatives are sometimes hard to understand. I had trouble with the website trying to change my plan and calling customer service they could not help.

Transferred minutes from a Page Plus 3g phone to a Page Plus 4g phone for my son. Tried to do this on the Page Plus website, but they didn't allow you to transfer a number from a Page Plus phone to another Page Plus phone. You can only use the website to transfer a number from a different carrier to Page Plus. Had to sign up for a monthly plan with 4g so I told them I wanted the $12 plan. They signed me up for the $29.95 plan instead. Talked to 4 different reps, two of them confirmed it was a system error on their end.

I was charged twice so contested one charge and got my money back from my credit card. Tried to resolve this and they said no problem. Suddenly months later they suspend my phone saying I now need to pay them for two months to get it back. Mind you I owned them absolutely nothing. I spend over six hours being transferred. Now I have to pay cash and never a credit card again to get my number ported. So a number I have had for many, many years they suspended and will not let me port. Unreal.

They charged my credit card 4 times, and getting a person who understands English, is like pulling teeth when dealing with customer service. They hung up on me 5 times. I call back and they tell me my current plan, over and over and over, never letting me talk. They are like robots. I had to get them to repeat back to me 3 times, before they understood, my issue. My issue is simple. I was charged 4 times for one month's service. I had to file a bank dispute to get it resolved. Today, I get a text from PPTFW, saying my phone service will be disconnected if I don't call them to clear the dispute.

I agree with many other reviews. This company was great for many years and has very recently (2017) turned over everything they've learned. Customer service went from angel to devil and management is geared on making money. This is a bad sign. The latest tactic seems to be charging for calls and data that are never made to eat up any $$ that is on the pay as you go system. I will be looking for another service after 3 years. You've been WARNED - DON'T do Page Plus. Anything good you've heard was pre-2017.

I called to make a payment over the phone on Saturday evening due to the store being closed early. I had four different people take my credit card information over the phone and "reprocess" my payment three times. Richelle claimed the first time my payment was processed, it was "rejected" due to incorrect billing information listed on my bank account??? My bank account (info) has absolutely NOTHING to do with my PagePlus account! Therefore if the payment were "rejected" then my money would still be in my account.

I've been with Page Plus for a few years now since leaving Verizon. My boyfriend and one of our friends ported over around the same time, as well. For a long time, everything was great. Customer support was excellent! Coverage was pretty good. I was very happy with the money I was saving on our cell bill over what we'd been paying Verizon. After they got Verizon's 4G LTE network, they kept the pricing on their plans the same. It definitely was a 10/10.

After cancelling my account with Page Plus I was charged for that month and I have not received a refund. I was told wait up to 5 business days. I'm still waiting. That was almost 2 months ago. I would not recommend PagePlus to anyone. Customer service is nonexistent, very poor quality. I went with Verizon Prepaid. Cheaper service and reliable. So I guess I'll going to have to kiss $47.65 goodbye. What a rip!!!

Today,10/23/2017 Page Plus Cellular hacked into my Visa Credit card & made a charge of $420.11. Bank of America denied that charge & notified me, That card has now been discontinued. I have never connected with Page Plus but had recently viewed another carrier & Cricket phone company websites. This felonious activity was notified to me by an Email & a subsequent phone call from Bank of America.

I have went with this company a little over a year and it has been the worst experience ever. Last month my service worked great, didn't have to pay a bill after I told them I was leaving. This month I paid my bill and the service immediately messed up. What's worse than the service is the customer service. The representatives do not know what they are talking about. They transfer you to the upper level and then you hear a click. I will never recommend this service to anyone. October 2017 will be my last month as a customer. Yes it's great that they are on a great network but what's the use if you can never experience it. Page Plus and its customer service representatives are worth less than one star.

I purchased a SIM card and service plan from Page Plus website on 9/8/17. After my port of my number was unsuccessful online, I called customer service for assistance. I was told my number ported successfully. The next day no working service and I discovered Page Plus had billed my credit card twice for the same PIN! I called customer service again on 9/9/17. I was told a refund was being processed, I would receive my refund in 3-5 business days, and helped with reactivating my service. After hanging up, I discovered phone service worked but not text messaging. For the next few days I was transferred to numerous representatives after the first one who answered my call was no help.

Page Plus has absolutely NO INTEREST in identifying employees who give "fake" advice. I was on a recent trip, traveling by train across country. At one point in New Mexico, while dialing home, a recording came on then quickly transferred me to a Page Plus operator, asking me why I called. I explained that the call had been transferred. She went on to tell me my Page Plus service was not good outside my "service area"! I was on my first day of a long family vacation... needed that phone.

Page Plus is full of CRAP! I have a $55 unlimited plan and for some odd reason my phone calls was being dropped which wasn't normal in my area. I called them and the lady was saying that the towers was down in Alabama and Georgia but was being worked on and will be up the next day about 3:30. Ok the next day the same problem I waited a few more days and the same problem so I called them again. They was telling me to take the SMS card and battery out for about a minute, I did that still nothing. I told her I will just call back in a few days so I called the boost mobile store where I purchased the phone. He said they have been getting lots of complaints about the Page Plus service. So I ignored it and said ok maybe they will get it right so it's done.

I paid my bill over the phone. They double charged me. I called to have it refunded was told, 3-5 days. No "I'm sorry." Acted like it was my fault. Wait 3 days. Need money to feed my 7 kids. That was my food money. Called, no refund was processed. Talk to someone else another 3-5 days. Not acceptable. Supervisor please. 45 min later finally answers. Neither placed a refund on my account. 3-5 more days possibly up to 30. Doesn't care. Is rude, barely understand him. We have had 2 accounts for over a year. His never has internet even right after we pay 80 for 10 GB. Call they never fix it. Would rather not have a phone than deal with this.

STAY AWAY FROM THIS COMPANY! I have been with Page Plus Cellular for more than 8 years. When I first discovered them, it was a bring your own device, choose your own plan, and no taxes. It was awesome. Customer service were super friendly and ENGLISH SPEAKING people from the midwest (Ohio), where Page Plus was originally located. Simply amazing. I told everyone about it, and for years had great service at very fair rates.

Been using Page Plus for a year now, with a HTC phone I got from Verizon 3 years ago. Had no issues getting this phone activated with Page Plus. The problems came afterwards. About once every month by I'd lose data. I would use their online chat because apparently hiring American/English speaking support techs is asking too much. Anyways I would go to the online chat, they would do something on their end, I'd restart my phone and boom, data is back. This has happened probably close to a dozen times since getting Page Plus. This last time though was the last straw. My data quit working mid day like it does. I got on their website to do the online chat, as I have been before, but this time they tell me my device is not compatible... WHAT?! You mean the phone I've been using for a year is not compatible? The currently activated 4G phone that I can still make calls with that was working fine an hour ago?

Yesterday I received a message from Page Plus that stated my payment did not go through. Last month the same thing happened to me and I spent well over 10 minutes on the phone setting up a recurring payment. Yesterday I received an email stating that my payment did not go through. I called and was told that the information on card was incorrect even though their customer service rep entered that information. So I entered the information through an automated process on my phone. At the end of the entry it stated that there was a problem with process. So, I repeated the process again. Today I looked up my bank account online and there were two payments withdrawn from my bank account. The second payment created an overdraft.

I had been a customer for several years and had no issues with the automatic payment set up. Suddenly they started turning off all four of our phones each month saying they hadn't received payment. After about 3 hours of time on the phone with service reps who always denied they had received payment, though the bank said otherwise, they would turn phones back on with another charge and eventually refund the double payment. That was annoying and stress inducing enough. Then last month they charged a payment to the wrong phone that wasn't due for a couple weeks and turned mine off. Again the bank said payment went through and they denied receiving it. I do business on my phone and one call could pay the whole bill easily. So I again turned it back on with an extra payment. This time they wouldn't refund the extra payment. I turned it over to my bank. Even they have not found satisfaction.

Signed up with the 12 plan auto-renewal to save two dollars a month. Supposed to get 10 MB of data along with 250 minutes talk/text. No data was given with the auto-renewal for two months. Two different customer service personnel gave me two different excuses for why I got ripped off for 20 mb of data. I am done with this pathetic company.

I am very angry at the runaround I have been given by their staff this morning. I have wasted 2.5 hrs, become super stressed, trying to get a problem fixed when their system suddenly "deactivated my phone". I am paid up until June 23, --19 days from now. I spoke to 4 of their people, each one telling me that it was a "system error" and now I would have to change my phone number or wait 24-48 hrs to get it escalated and fixed if I wished to keep my number. I told each of the people that was NOT acceptable.

I tried to port my # to Page Plus from another carrier. The customer service person told me that I had to have a new phone because the one I had was active with another carrier (meaning I had to buy a new phone in order to port my number, obviously not happening). They said it would not work to port the # even though my phone was compatible with Page Plus service. I wanted a way around this (as well as to speak to someone that I could understand and could understand me, very thick accent and not fluent in English) so I asked to speak to a manager. She gladly transferred me at which point the phone cut itself off. I called back and the same thing happened again. Of the four or five times I called PagePlus, I never was able to find someone who was fluent in English, and I was never able to speak to a manager.

Purchased two smart phones. One at local dealer iPhone4 and one at Page Plus Cellular website HTC. Problem with first phone - phone pass codes, data, accounts were NOT DELETED by previous holder of ** phone number. THIS NUMBER THAT CAME WITH PHONE WAS A NUMBER ALREADY IN USE BY A ANOTHER INDIVIDUAL. Sold to ME in this condition. Could NOT be activated. Still not activated and out of my money of phone cost. Contacted customer service said, Page Plus Cellular not responsible for dealer mistakes. Dealer went out of business same week.

Talk to three different representatives. One told me account was due on May 14th. May 13th phone off. Called a manager. Said account was due on 11th. She hung up on me. Called back. Second representative apologized for the wrong information. Offered me an extension. Phone did not get turned back on. Called back. Third representative apologized for wrong due date and said they don't do extensions. This was not an professional experience. Will not continue with their service.

STAY AWAY FROM THE BELOW COMPANY: I am posting a recommendation that you stay as far away as possible from this company. They are a Verizon reseller with a prepaid and theoretically less expensive, easier service. They are a disaster. Customer service is a pitiful excuse for service and in violation of laws regarding portability of lines, they hold you phone number hostage if you want to leave the service. STAY AWAY.

Horrible Customer Service - Stay Away! A year ago my job required me to change pager service. I notified, in writing, Page Plus. A year later they have sent me to collections. They claim that they never received my letter. Moreover, they made no allowance whatsoever for the many on-time payments - having never been late with a payment to the company. It is disgusting that a company would treat people this way. It appears from the many other reviews that I am not the only customer to receive this level of treatment. Again, please consider very carefully before you give these people your business. I know there are not many options out there for pager service - this one will be the least favorable.

I began purchasing a SIM card for a friend that would fit their new phone. I DO NOT have an acct with Page Plus. I use Straight Talk (this review can go towards theirs as well!). I was checking out and wanted to see the difference in prices for standard and expedited shipping. I choose Expedited and when I got to the last stage, where every other website I've purchased anything should and will have pricing with shipping included, expecting to see a grand total of charges to review before completing the order; I was left with only one option going forward. That option was to finalize order. Granted, I'm still looking for the shipping price and grand total of my order to verify. I DO not use Page Plus so I'm new to the site.

My experience with them wasn't bad until I got a smartphone and started using their data plans. I had heard many complaints about their automatic payment service so I decided to purchase online "cards" every month. They send you a confirmation email when you buy a card but not when you've applied the PIN to your phone. Also, if they don't apply the PIN to your phone, they don't let you know that you've been switched to their cash payment plan. So even though I KNOW I applied my PIN last month they claim I haven't. I owe them so much in cash payment now plus they've reset the due dates (which used to be on the 21st of the month but now are the 7th because I had recently bought a new card, unaware that they hadn't applied the previous one).

As a client, I have the right to receive a receipt after paying and because I use it in my tax return. I usually get it by email when paying online. This time there was a tech problem in their website, I couldn't pay online so I paid by phone but I haven't received an invoice sent to my email. I chatted and they said "sorry we can't email your receipt from the chat system" so they gave me to call the customer service. I called and explained my issue. The lady was so mean and stopped talking to me when I told her I need the receipt. I was talking to myself although I could listen to her move on the phone.

For your own sanity stay away from this company. They have great prices, but the hassles and the UNBELIEVABLY AWFUL CUSTOMER SERVICE FROM THE PHILIPPINES is not even close to worth the hassles. I am in Mexico for vacation for a month and have no service options down here, and they just upgraded their software which cut off my voice mail. So I cannot retrieve my voice mail, and cannot tell anyone who will leave a message that their message won't be heard. The incredibly frustrating customer service people just keep repeating back everything I say, over and over and over and over! Do you get the point. Just earn some more money and go with a professional company! You will save a penny here, and lose a hundred dollars in time! Please don't do this to yourself!

Only use this company because I use an old flip phone from Verizon and they are the only ones that will take my phone. They are based in India and customer service is awful. They don't speak English well at all. They keep cutting me off even before my due date. There is nowhere you can update your credit card info. so you have to wait to be shut off and then they will take the new info. Coverage is ok for FL but on a recent trip to Hawaii I couldn't use the phone in LA or Hawaii. You ask why I stay with them? Easy. I'm a retired male stuck in 1987.

Page Plus Cellular company sucks. I have only been a customer for a week and this has been the worst experience I've had to deal with as far as a cellular company goes. The staff are very basic and have pretty much no clue as to what they are doing and Technical support is absolutely of no help. I have always been able to text regardless of the phone company I've been with, but for some reason with Page Plus, I can't and they have no clue as to why. Please do Not use this company.

Used to be a great company. Now the customer service is going downhill. When I made a phone call to the customer service regarding account credit, the lady put me on hold and then chat with another agent (I can clearly hear their talk in the background). After ten minutes hold, I asked what was going on and she said, "I cannot help you and need to transfer you to another department." Of course you cannot help me, you were not doing anything during these ten minutes! When I complained, she pretended not hearing me and kept asking "Are you still there, I cannot hear you" and then hung up my phone. Worst customer service I ever had. That lady should be FIRED!

Website is a little clunky and even after you pay they still remind you that you only have 1 day left, other than that they are very good. Overall Page Plus is reliable as they do use Verizon towers, does drop out at the house from time to time but no service works that good in our area.

On Dec 2 2016 I purchased 4 SIM cards from Page Plus Cellular after checking that my phones were compatible. I attempted to activate each phone with Page Plus Cellular on the dates that each phone ran out of service from my previous provider. Paid $60.79 for service and activated phone #1 on Dec 8, paid $60.79 and activated phone #2 on Dec 15, paid $60.79 and activated phone #3 on Dec 16, paid $60.79 on phone #4 on Dec 26 but could not activate due to Page Plus online activation server problem.

Been with Page Plus since July 2016. I have had to call customer service every single month to make my 4G work again which is beyond ridiculous. If you have an iPhone and accept updates from Apple they will not tell you you have to download a new profile after certain updates unless you call. Other times the excuse is you have to call for them to manually update your 4G data when suggested measures don't work. You will not get an explanation of why this is needed at all. You don't get reliable anything from these people without complaining.

No service but charged by min for dropped calls. Put money on account by pin -- China or Isis didn't apply cause service date not up but min up? Wtf... Had to take a quick course in Chinese arithmetic to communicate with the rudest ignorant communist **. Then I explained in Chinese how I don't have the signal I used to when I became a customer 2 years ago. Now the only service I get is dropping calls like they hot!!! And she say "if phone calls you got service!!" I'm going all American even if I got to talk through a cup and string!! Go Trump. Go bring America back!!! Boycott all communist and Mexican everything and ship everyone who don't agree with it straight to the 3rd world before we are the world of nothing.

I've never been so dissatisfied with a company like I am with page plus. I paid online like instructed. The data was never loaded onto my son's phone and they claimed no refund can be issued. This company is a huge rip-off and their staff is worthless. They got their money, what do they care.

Just transferred my phone number from a different provider. Paid 75 bucks and they deleted the account somehow. Called #ccare to talk to someone and they said to call a different #22890 and it said cannot activate. Bunch of IDIOTS!

Made 2 payments on 11/06/2016, one was for 44.45$ which I was credited for bill period 11/06/2016 - 12/06/2016 and 58.00$ which I was assuming will be credited to my account for bill period 12/06/2016 - 01/06/2017. Called customer service, was hung up on twice, the third time I actually got a supervisor and he told me that my money had just disappeared. Can you believe that? Your money disappearing? These people are unreal.

When your phone is working, when your billing is going as planned, when there are no problems, the service is fine. But when problems come (and they will), the customer service is HORRIBLE. My time on hold with them HAS to have been over 16 hours. You can talk to 4 different people and they will tell you 4 different things. The final blow - I switched to another provider and contacted them to stop my Auto Bill Payment. I got billed the following month. I contacted customer service who claimed I was never on auto bill pay and wasn't billed and said I may have used a different website. I copied and pasted the entire receipt email where I was billed - which stated my name, account, THEIR website name, said I was on Auto Bill Pay, date AND time, payment method, invoice number, transaction ID and authorization number, among MANY other things - they told me there was no record of it.

We have been Page Plus customers for about four years. Originally we ported Verizon phones over, and recently I bought an inexpensive Android phone from Page Plus. Service has been good, prices are great, and I've had better response and shorter wait times with the Page Plus online chats than with Verizon. I think I even called once, and got through faster than was typical with Verizon. There are three negatives: 1) Our iPhone 4 didn't have the same voice mail functionality as on Verizon (those phones went back to Verizon finally, for that reason); 2) Page Plus doesn't offer a plan for tablets; 3) Once we were traveling in Roosevelt, Utah, with two Page Plus phones, a full-service Verizon phone, and a pay-as-you go Verizon tablet. The Page Plus and the pay-as-you go Verizon did not function on roaming, while the full-service Verizon did.

Was a customer for three years. After two years, the auto-refill system would not work. See other reviews for that issue. I then had to pay manually every month, but not a dealbreaker for me. Recently, their online and phone payments are automatically rejected, even though the pending charges are frozen on the bank account for a week. Called two months in a row, had to hold for at least an hour and finally was told it was the bank reject the payment. Then called the bank and they said the pending payments are there, but there is no hold on my account. Round and round we go... called Page Plus back and they stuck to their "it's your bank" excuse. The end... of Page Plus, that is. In conclusion, would you try to sell your own services to customers that could not pay you? Of course not, that defeats the rule of business, but you sure could make some coin by holding onto their money for a week!!

Intermittent text and data issues were the last straw.

Terrible customer service who eventually hung up on me after giving me the full run around and refused to answer questions. Basically, Page Plus used all of my data this month (1 GB) for an internal 'profile update' to which I did not know about nor agree to, but they insisted was 'very important'. And they insist that they cannot do anything about it nor give me a credit to my accounts. Not worth the savings any longer and will be moving our accounts to another provider.

TERRIBLE COMPANY, COMPLETE LACK OF CONCERN TO RESOLVE CUSTOMER ISSUES. As a customer, I have been very patient and diligent in exploring all options to contact them, and giving them number of chances to resolve my problem. Turns out to be a waste of time. Recently, Page Plus merged with TracFone. Since November 2016, my data has not been working (more than one week as of this post). I contacted them by phone but all they do is go through a sheet of recommended steps and are not knowledgeable of the issue - turn off phone, remove sim card, turn on phone, etc. Largely these are call centers located in Asia, and they don't know what they're doing. If you demand supervisor or level two support, they put you ON HOLD and no one answers. I've spent hours via this route and it's pointless.

We have had Page Plus for years! YEARS!!! Pay the bill on a Tuesday and the whole entire account vanishes from their system on Thursday! Saying the same phone we've been using for a BUSINESS is no longer eligible for their network! Refused to port the number to another device! Refused help in any kind of way. Each rep out of the 10-15 I spoke to all good a different story! They are oblivious to their own operation and if the employees don't know now I'm sure they'll soon find the CEO on American Greed! All of our business paraphernalia have the same number plastered all over it!! And all they could do was say sorry I understand?? THE LIES!!

Their customer service has really gone downhill since I became a customer 4 years ago. If I can find an alternate service provider, I will go with them. I was happy with the service until recently, when their system started failing to auto renew my plan. I called today with a simple request: please put payment through (it was supposed to go through but did not due to a system error on their part). I just want to give them money and have them give me service! Very simple! But apparently that is too much to ask.

I've been a happy Page Plus customer for years now. In fact, I just bought a phone from them I liked at a decent price. All was well in my world until... Until I call up to deactivate the phone I've been using and activate the "new" one I just got from them. They would not activate it because I was (and always have) used a plan where I add minutes as I need them. Basically, I spend $25 and it's good for 120 days unless I use it up and have to get more early. Well, that plan is why I switched to Page Plus. Nothing was even hinted at when I chose the phone I just bought that would lead me to believe I wouldn't be able to continue on as normal with it. But, wham! "Oh, that phone you bought is 4G capable so, you have to go onto a monthly plan or we can't activate it." NO. I'm not with Page Plus to have a plan like that.

I like the phone service when it is working. However, it rarely works. Every month for the past 4 months I have had to call and contact customer service because my "auto" reup plan will not reup by itself. This past time I have tried for 3 days straight to contact customer service via phone and chat. They put me on hold for 2 hours only to tell me "sorry all of our representatives are busy". After they finally did answer all they told me to do was just to restart my phone. This did not work, so now I am on hold again for over an hour and the online chat has been saying it's busy assisting other customers for 3 days straight. I am getting really pissed! VERY dissatisfied with the customer service!!!

I purchased a used cell phone for my nephew back in July 2016 off of craigslist. After verifying the ESN # was good, I activated the phone under Page Plus Cellular. For over 3 months everything was fine. Then on October 10th, I re-up'd his plan which was the $55 Unlimited calls and text plus 5GB of data. Three days later the phone is acting really weird. He can call and text some people but not others and can't use the data at all. I called Page Plus Cellular to see what was going on. After over 40 minutes and being shuffled around to 3 supposedly different departments (of which I'm still very skeptical that I wasn't just shuffled around to 3 different people), I was finally informed that the phone that we had successfully been using for over 3 months, had been reported stolen.

So, I have had Page Plus for a few years now, and overall was pretty satisfied with their low cost payment plans and pretty good service. I never really liked the customer service as they are not 24 hours and mainly just normal business hours. I have the automatic payment plan set up for awhile now, and they started giving you a discount if you have auto renew set up on your account. Example: $29.95 + tax is normal price but with auto refill you get it for $27.00 + tax.

I went to use my phone today and found it wasn't working and said my bill wasn't paid. I had signed up for their auto refill. I called them up and after an hour I was told their auto pay system had failed. The only way to reactivate my phone was to pay the full price. Then they want to reenroll me in the auto refill plan but won't refund the difference in price. They made a mistake and charge me extra for them to fix it. When I asked to speak to a manager they said they would transfer me and hung up. Look elsewhere for phone service.

As with the other numerous identical complaints, Page Plus attempted to tell me my cc was declined (auto pay), but my bank stated the charge went through. Had to purchase a additional pin (used the same cc # they told me was being declined). Told them I am doing chargebacks on any unauthorized payments and my card started working again... Looks like they are doing this to everyone. They are a very stupid/arrogant/ignorant company.

Page Plus Cellular is to be avoided at ALL costs. They sent me a defective phone and refuse to do anything about it. Calling them only results in foreigners asking you the same questions over and over and then "transferring" you by way of hanging up the line. Their goal seems to be wasting so much of your time that you either hang up in disgust or do the hanging up for you. They refuse to refund the money for the defective phone AND require you the privilege of paying for the postage to return the defective phone that you got to pay for. Everytime they transfer you, you get to give the same information over and over. Keeping your money and giving you an ulcer in sheer, tear inducing anger is their goal. AVOID THESE THIEVES AT ALL COSTS.

I paid my friends cell phone bill with my credit card on a Saturday. Sunday his phone was shut off. I called customer service, and got several calls back from people who spoke terrible English. When I did talk to someone, they wanted the PIN for the account. I explained if my friends phone worked, I could get the PIN. I then further exclaimed "why do I need a PIN for you to take my money?"

My friend recommended them and also thought they were still with Verizon. First off, I had to buy their special phone, though I already had a CDMA phone, somehow it wasn't good enough. So, I tried to order one online, and the online ordering system doesn't work. So I called. The English of the operators is so hard to understand and they don't understand you either. And the problem was the same when using the chat help feature. The low priced phone they advertised was somehow not available and they didn't know if it would be available in the future. So I bought a higher priced phone than I wanted to. I got the pay as you go plan, pretty much for emergencies. Well guess what? As soon as you get the phone the data is already turned on and you get billed for it unless you read this first.

I've been with Page Plus for a very long time. I've stuck with them through their growing pains because they used Verizon towers and I had great coverage and quality. Not any more. I am regularly unable to make calls (I get the recording to redial the 10 digit number) or receive calls. Seriously?!? I was unable to call my husband during an emergency because of this new problem and had to resort to using Google Voice to reach him. I am looking to switch to a service where I can ALWAYS make and receive calls, not just whenever Page Plus allows me to.

Something changed with Page Plus Cellular. The autofill never kicked in and they stopped my phone service. I was on hold for 1 hr and could not get hold of anyone. Their customer service people are not friendly. Stay away from Page Plus.

I have been with Page Plus for over 5 years now. I am unable to send a text with one pictures. I called them two times. The first time they told me to take my phone downtown to have it checked out. As if there is a Page Plus dealer there? I called again tonight, they told me that I would have to turn my cellular data on to be able to send a picture with my text. I am unable to use my Wi-fi? She said "No you can't." Page Plus I found out change to TracFone which don't work in our area, so why would they do this to their good people. Shame on them. I am looking for someone else. I am so sad :-( that they did this to us, retired people. And in closing the people on the phone are not even from the USA and sometimes they don't even know what we are talking about when they ask us what is going on with the phone.

I paid to renew my $55.00 on 8/1/16 online after receiving several text messages and emails stating that I only had ONE SERVICE DAY left. Today is 8/4/16 and my plan has not renewed and my data IS STILL AT 2G TURTLE SPEED!! WHAT A JOKE! I called them yesterday and today and both times they said, "YOUR PLAN WILL RENEW AT MIDNIGHT TOMORROW!!!" The fact that you have to talk to a representative to renew your damn plan every month is absolutely RIDICULOUS!! Last month I was on hold for 35 minutes!! I'M DONE WITH THIS JOKE OF A COMPANY!!! Please take your money and run to another cell phone carrier!!!

Just about every month I have an issue with renewing my minutes even though I have auto refill. Every month I usually end up having to chat message to get it corrected. Once again yesterday I had issued. I chatted, I was told due to glitch in THEIR system, auto renews did not go thru. I would have to add the 12.00 plan to my cart, get the pin, and he would activate it. So be it. Today I get charged again as the system automatically renewed it. Chatted with customer service to get this done. I was told that it is not possible that they had a glitch, that my renewal is not till today. I copied all the info for her and she told me, "Oh let me check."

Page Plus service coverage or service prioritization has changed. I've had service with Page Plus for about 3 years. Prior to the buyout by America Movil (the parent company of TracFone), my phone always had 3 bars of signal inside my home. Coverage at your home is critically important. After the buyout by the TracFone parent company, my service coverage died. No bars and NO SERVICE. If I drove up the road about 2.5 miles, I could get a signal and make calls. After talking with tech support, I drove up the road to get a signal, then dialed *22890 (or *228 then listen and pick option 1) to reprogram the phone over the air. After listening to some bad wait music, I got a message that my phone had successfully been reprogrammed. The phone showed a good signal, with 5 bars.

Four years ago I bought a cell phone for my elderly mom, and set her up with the Page Plus $12/month plan. Every new year since, I would buy 12 one-month cards and load her account with these for the coming year. It was a hassle to activate these cards, since their telephone activation line doesn't work, and neither does their online activation system (yes, seriously). Every time I had to call a customer service rep and read off each of the 12 activation codes one by one! But this was OK since the price was good, the cell service was fine, and I only had to do this once per year.

My first payment was declined, so I borrowed my friend's debit card to pay. Turned out to be the payment was not declined, so basically, I was charged 2 times.

I have been a long time customer of Page Plus Cellular...Probably at least three years, now. I had almost always used the website to pay my monthly bill and with no issues (except once when I used a copy cat site of a third party, but that was not their fault). When I needed customer service, I could reach America speaking personnel, so there were no language barriers for me, being American. It was great and I would have reviewed them with five stars if not for the recent changes. The past two months I have had trouble using their website. My payments would go through, but the pin would fail to activate and I would have to call. When the same thing happened this month the site made it appear that my payment was being rejected, so I used another card.

This is certainly the most worst wireless phone service company, ever. Rejections and poor customer service. I am very disappointed in this company and this is quite an embarrassment. You treat your customers with such poor work and services. The many other reviews can tell you about this company. To anybody reading this and having thoughts and joining this company, I recommend DO NOT JOIN THIS POOR TERRIBLE COMPANY. You're better off with Sprint, Verizon, AT&T, etc. Stick to the name brands and not some knock off brand and obviously cannot show support and anything for that matter.

I am a customer of Page Plus for over a year and a half. I had decent service and everything worked out well. I was at a business convention in a different state, and suddenly from one minute to the next I could not make any calls. When anyone called my number a guy answered the phone. He claimed to have had the number for a while. It seems that a vendor made a mistake and gave away my number to someone else. This started a tug of war, with the company giving me back the number and the guy taking it back. I spent literally HOURS on the phone.

I have been a Page Plus customer for 10 years! For 9 and a half of those years I had no problems with my service at all! During the first 9 and a half years I did experience extremely poor customer service with Page Plus, but due to the wonderful service itself I stayed with the company and also referred MANY family members and friends and they did switch to Page Plus as well. Well, unfortunately Page Plus decided to switch their plans and service with the PROMISE to us customers of even better service...and that was a huge lie!!! My service has been terrible to say the least! I have had nothing but problems!!! Their data plans are a sick joke!!!

I purchased a phone and plan from Page Plus. When I received my phone it was already activated with several messages stating my balance was zero. This was after simply charging the phone. I was able to get minutes and text messaging returned but Page Plus refused to renew my data. They stated that my data had been used up. Since Page Plus sent me a pre-activated phone with the data turned on - all of the data was used up before I even turned the phone on. I have confirmation of that because once the battery was charged - the phone had a text message telling me my balance was zero. In addition, as I told Page Plus, when I went to "activate" the phone I received a message stating the phone had already been activated.

On Dec 23 I attempted to pay my bill through the automated service. My card was declined. I paid it no attention and tried it 3 more times, not realizing that each of my declined payments would be held off my card. My Christmas SUCKED. Thanks to Page Plus. I had to wait until the following Tuesday before my money was deposited back into my account. This same thing happened a month later. Now it has happened again. So this time I put the rude rep on a three way call with my bank. Page Plus always blames the bank for holding the money. Well, today I proved Page Plus to be complete LIARS. My bank rep explains to the Page Plus rep that the money was taking from the ACCOUNT. Page Plus company is a complete rip off. As soon as my plan is near the due date I will be switching services. PLEASE DO NOT CHOOSE THIS PHONE CARRIER. THEY ARE FULL OF BOLOGNA.

Today is 4/23/2016 and I called to ask my due date on my account. The page plus representative asked for my security PIN. I had to change it because it was the last four of my number. I changed it and had the rep. repeat it and when I called back in and gave them my new security code - the new rep. said, "That isn't correct..." Poor customer service - the WORST!!!

Page Plus is fine if you don't have a problem with your account. When you do, you want to off yourself trying to get resolution. Have called 3 times now because keep getting error messages when re-enrolling in auto pay. Even waiting days in between calls and being told I needed to use a different method of payment to enroll, even the latest representative said that the auto pay system was still down. When I pointed out that it had been down for DAYS, she could only apologize. Of course she did not know when it would be working again. This company sucks and I only use it because I want to keep my phone and be on the Verizon network without paying Verizon's ridiculous charges.

Have had Page Plus for approx 7 yrs. Have not had many complaints since they made it a little easier and time consuming to put money into your account over the phone, however, today was trying to activate my smart phone from a old phone and do not know what went wrong but while I am writing this review I have NO phone, neither the new one or the old one lets me make or receive calls. Each time I try to call them or anyone a message answers "welcome to Verizon." It is a Verizon phone but I have NEVER had a Verizon account.

Page Plus is the worst company with the worst customer service I have ever received! Each month my service gets interrupted even after the bill is paid! Each month they draft my account multiple times! The customer service is the ultimate worst! I called today because my phone will not dial out and I am not able to receive calls. I was transferred to 6 different people. They were extremely rude and no knowledge of the product. I was hung up on several times and they refused to allow me to speak to a supervisor. I was on the phone a total of 2 hours and did not get anything accomplished! Page Plus is literally the WORST company I have ever encountered. I wouldn't keep their service even if it was free!!! The only reason they 1 star is because at least 1 is required!

I purchased a sim card and plan because this is the only Verizon MVNO available in my area. My T-Mobile reception is bad where I live so I decided to switch. I tried to activate my service online and it gave me an error. Told me to contact support which I did on chat, and they told me they are not able to do this for me. 30 minutes wasted. Called their phone number - on HOLD for 30 minutes to talk to anyone. Finally I got someone online and she tells me there's a number assigned to this sim card and it's my fault. I ask for a supervisor, which probably was just another rep. She says as a "courtesy" she'll fix this. Flabbergasted. I have to wait 24 hours for the number to be "unassigned" and I have to call back to get my number ported. Whole phone support literally takes TWO hours. I am not kidding one bit. Still here without service.

I made a payment on the Page Plus website on 3/31/16 for the $55 at 4:17 PT but got an error while it was processing. It was taking out of my account but the minutes are not there and they claim the payment didn't process. I spoke with my bank and they stated that due to the error on their page it was like the system attempted to take it out but it got stuck. I have talked to 6 Page Plus agents who did not help and refuse to help and will not do as my bank requested in order for the funds to be put back in my account. I will never use this company again and I do not recommend the service to anyone and still have no service or my money. They need to be investigated asap.

When you buy the $56 plan you have unlimited data until you hit 6 gb and then it drops to nothing. More or less there is nothing you can do. It is so slow you can't even pull up a pic without having to wait for a hour. The service sucks. The phone service goes from 3G to 1g and you can't make a call and if you change services you can't take your number from this company.

I tried purchasing a new plan on Page Plus's website and they said that my credit card was declined. So I tried another card and it was declined. these cards are different banks with no link to the other. One card is paid off monthly and one was a debit card directly connected to my bank account. So I called my bank and they said my card was just fine. So I called back to Page Plus and they still said my card was declined. Don't use this service because if you run out of minutes because of this, you will lose your phone number!!

After ordering my minutes online 3 different times, they claim my payment is rejected! But the funds have been held from my account!

Page Plus has the worst customer service. They never help. They really have no knowledge of their own service. They are so rude and hang up on you. You are on your own when you have a problem. The worst part is that there is nowhere to complain.

I too have had my credit cards rejected after waiting for 5 days (many times). Ordered a phone online. Their site advertised 1 cent shipping on all orders. Going through the steps, on each page the order summary stated shipping was 1 cent. After completing the order I noticed I was charged 6.39 for shipping and shipping tax. 2 calls to customer service and and 6 reps later, I got nowhere. I sent a letter to corporate headquarters in Miami, and no reply. It may be cheap cell phone service, but if you need customer service, forget it.. I hope more customers with bad experiences speak up and make this company wake up, or put it out of business. By the way Page Plus and Straight Talk are owned by Tracfone.

I paid $10 for 120 days service. After 30 days, I still had $8.76 on my account. Yet the account has been arbitrary "suspended" the company. They charged my $10 to reactivate the account. This is fraud.

Twice I have called to pay my daughter's phone bill over the phone. Two different months. Both times they told me that my card was declined. But it was not. The first month they charged me twice. They claimed card was declined the first time. And went through the second. My bank claimed that it was not declined and there were two holds put on my card. So I had to argue with them for two weeks before they would give my money back. Well being a fool this month I thought "Well maybe it was really a mistake". So I called to make her payment. Again they told me it was declined. I immediately said "Do not run it again. I will call my bank and figure it out".

TO THE OWNER/CEO OF PAGE PLUS CELLULAR - Know that everywhere I go I will tell anyone who will listen how horrible your customer service people are. Unbelievable rudeness. When I asked to speak to someone else, your rep refused, can barely understand the accents. Even though I renew on-line, I have to call every single month and speak to someone to activate my mins. I'm done. How I wish I could have got a hold of that smirky, rude ** that I had the misfortune of dealing with last night in your customer service dept. Geez - GOOD RIDDANCE.

Page Plus has the worst customer service. They never help, they really have no knowledge of their own service. They are so rude and hang up on you. You are on your own when you have a problem. The worst part is that there is nowhere to complain.

Their 12 plan is a money saver for sure. However Page Plus simply doesn't work when there are issues/problem with the service. Their customer support service is so horrible that I sometimes feel they are deliberately trolling me. The big issue first: they have hard imposed limits and just cut your calls. From my experience, the maximum duration of any allowed call is MAX (60 minutes, 10% of your remaining minutes). This means if you have 40 minutes remaining, your call will be cut off in 4 mins. Otherwise, you are allowed a 60 min call. This is just a horrible way of doing business.

Tried paying bill on internet and over phone. Each time it said payment rejected, but my bank emailed me saying I got charged multiple times and Page Plus has no record of it.

Since Boost wouldn't take my unlocked phone, I decided to give them a try after someone recommended Page Plus. Since June, I was not expecting this many issues. Their customer service is horrible and then on top of that, they give you the option to pay online, but it doesn't go through properly, so it forces you to call them. For 6 months, 6 consecutive times, I paid online and had to call them. What's the point of giving customers the option to pay online if you need to call them so your phone is activated? Once this month of service is over, I'll go elsewhere such as Metro PCS or something. I do not and will not recommend Page Plus.

I was eventually able to resolve this issue myself without customer support's assistance. The only "assistance" they were able to to provide at the time was telling me the credit card numbers I provided were invalid. This was not the problem; the problem I later determined was that while the address I entered in the online billing information was correct, it did not match exactly the street address entered in my account profile. The street name in my account profile was missing one letter, and the customer service rep on the phone must have been using my street address as listed in my account profile rather than the correctly entered street name and number I provided for the billing address. The issue with the stolen credit card numbers was an unfortunate coincidence that occurred just days after this dispute with Page Plus.

The Philippine operator made me repeat my credit card # 4 times. I have a new card and this was the first and only purchase. I landed on vacation to find out I only had 6 dollars in my bank account... Thank you Page Plus.

This is one of the worst phone services ever. For one thing get Americans to answer the phones instead of dumbass Foreigners who can't understand you, and you can't understand them!!! I'm very pissed off. I go to purchase minutes online to try and port a number over and reactivate a phone with page plus and their stupid ** site has sooo many errors that it charges my card 16 times of $12.75. Then I call the company up and the dumb ** says they have no record of my purchase. But my bank sure does!!! There is clearly a bunch of Dumb ** working for Page Plus because their site sucks especially when you can't do anything without problems. I even went to Rutter's to buy a Page Plus phone card and then I go online to activate it with my pin number since one of their employees said they already ported my number and then I get a "sorry there's a problem"!

I have been with Page Plus for 3ish years. I switched my service on my cell phone last year due to the poor quality of customer service. My husband still has his cell thru Page Plus. I recently purchased and added the 12 plan to his phone (he has used this plan for many months). It went thru and gave me a confirmation that it was added. Then his phone service "dies". When I called to find out why, I was given a big line of BS that included that the 12 couldn't be used on this phone. It has worked in the past. They refused to give me back my money, activate service, or allow me to pay the difference for the month so he can have service. They just kept telling me that I had to purchase a $29.95 plan and that the $12 I had already invested was wasted. "Sorry, we can't do anything to help you", was all I got. Over this company!

I have honestly never witnessed anything more outrageous before in my life. When I called to pay my bill they charged my card twice. Then when I tried to get the charges reversed, they continued to say that my account was not charged because it never went through, although it is showing up TWICE on my account. Then, when I told the Page Plus people that my account was charged twice, they told me to contact my bank, which I did. When I did contact them, my bank tells me it's a charge, so at this point I'm frustrated because this has now literally been an all-day event, and would much rather three-way the company and my bank. They tell me they can't do conference calls and my bank tells me that they can't call them. Tragic.

Worst customer service I have ever experienced. The person who picked up sounded angry and didn't care about my concern and transferred me. After being transferred, I had a man who continuously raised his voice at me and did not solve my problem at all whatsoever. All he managed to do was scream at me. Do not waste your time with this service.

I have been a customer of Page Plus for 5 months. Only one of the four months was problem free. It began with rude, unable to understand employees I had been hung up on several times, put on hold for several minutes only to be hung up on. When I called back, no apologies for the previous reps' rude behavior or getting hung up on. Instead they were very rude & defensive as if I'm the one who was in the wrong. Keep in mind, I'm not one To curse at anyone, nor did I raise my voice, yet they we're still extremely rude. They charged my debit card numerous times when I only authorized one time per month. All I was told was they do not handle that, contact my bank - Being rude all the while.

Their services are a straight schemers. I have the $55 plan. And it says it comes with unlimited talk and text and 5gb but yet once you run out of gigabyte, you will stop receiving FaceTime if you have an iPhone - also picture mail. You call - don't get any help.

I tried to pay my bill online and they charged me twice. My bank approved both transactions. They said it was rejected and to call my bank. I called and my bank said both transactions were approved. I called them back and they told me it was a problem on their end. Try doing it by phone. Did that and it didn't work. Three charges and no service. Their answer is go to one of their stores. I asked, "can you give me 24 hours of service until you fix the problem." "We don't do that."

Page Plus does not support calls longer than 60 minutes. At the 60 minute mark, the calls are immediately dropped. This is not disclosed anywhere on the website, nor in the terms and conditions. When asked, customer support "Offline Supervisor" Michael ** stated on 9/17/15 that the limit cannot be removed, that there's nothing they can do about it, and that it is "built-in on the system and we cannot remove it." Perhaps the most outrageous is that Page Pus does not disclose this anywhere.

Absolutely useless! I typed in MEID verify compatibility, get following message: "Congratulations, your device is eligible for Page Plus service! Our system indicates you have a 3G device. Please fill in the information below (all fields are required), then you'll proceed to choose a service plan." I Purchase a plan and continue with activation, then get the following messages: "We're sorry, the device activation failed. Please contact Customer Service at 1-800-550-2436, or contact us via Live Chat."

There is a gap in service, even though they take payment 5 days prior to the beginning of the next service month. I PAID, but to my surprise, I had no service! Which means that those calling me were advised that this number is no longer in service!!! I call in to customer service and was told they stack the payments, so if they did not get to my payment in time, my service would be interrupted, until they get around to applying it to my account. This is ridiculous. I was told I need to call in to customer service a few days before the acct expires and request them to move my payment up in the line so to avoid a gap. I did call today, and the Supervisor I requested to speak with at first denied there is a gap in service and said I had just used up my minutes.

I have interruption in service every month and I have to call in and go through the process of payment again, although I supposedly am on an automatic plan. Every time it is the same story, interruption on the day of renewal and I have to be on the phone with customer service department and because they outsource the service I have to repeat myself a few times for them to understand me. I called a few days ago when I received the message that my plan is coming up for renewal to make sure this time I won't have any problems. The Rep said that everything was OK and I am on automatic payment. I also checked myself on their website and it showed that I was on automatic plan.

I purchased a cell phone through Page Plus for emergencies only. I bought minutes to last 120 days for $11.20. I purchased minutes July 8th, 2015 and had trouble loading them to my phone. I called the customer service number the next day and was told the minutes would expire November 6. Yesterday I checked to see if the phone needed to be charged and there was a message from Page Plus that I was out of minutes. I called this morning and was told that "DATA" had used my minutes.

I am a long-time customer of Page Plus Cellular service. As of a month ago (all of a sudden), they started "cutting off" my phone calls which are 10 minutes or more in duration. When this happens, I (and the other party) hear three beeps and the call ends! I called Page Plus Cellular last week and they 100% CONFIRMED that it does happen BY THEM with all customers (not just me) on calls which last 10 or more minutes, but refused to give an explanation "why." It is absolutely UNACCEPTABLE for a cell service to charge money for a service they are not providing and even MORE unacceptable for them to decide "how long" my phone calls should last! When I called them on it again today, they DENIED that it has anything to do with them. It is not a matter of "dropped calls" or "having no signal." It is strictly when I am on a call longer than 10 minutes. I have filed a complaint with the FCC and truly hope my complaint is looked into.

Yesterday morning I went online and ordered a monthly plan to be added to my cell phone. They took the money out of my bank account for it and I received an email confirmation. When I went to use my phone 20 minutes later my phone still wasn't working so I live chatted them using my laptop. At first I gave them my phone number and told them I had paid for service but had none. The operator acknowledged that she saw my payment but then needed to get my pin # from me. I did not know it so she needed the exact amount of the payment I had just made so I minimized the live chat screen and checked my bank account to see the exact amount. This discontinued our chat and when I went to pull Live chat back up I (thankfully) got the same operator so I did not have to go through the whole thing again.

For 6 months, they were DOUBLE-CHARGING my credit card monthly because they screwed up my monthly auto-refill set-up for my prepaid plan. When I noticed, I called customer service immediately and they were nothing but a waste of time. I asked to switch the phone operators twice and none of them spoke proper English, and communicating with any of them was fruitless. The company was STEALING my money for 6 months and they would not refund me for their mistake - apparently Page Plus Cellular has no problem thieving from their customers. I am switching phone companies immediately. DO NOT be fooled by their "cheap" plans - they will waste your time and money at the end of it, so save yourself hours of headache and go with a proper and honest phone company.

A friend recommended Page Plus Cellular to help me save money on a monthly service. It helped but customer service (pending on who I was talking to at the time) is borderline unsatisfactory. I did not always have a trying time with the CS employees. However there were times when the first question to come out of a CS employee was may I have you "credit card number" as opposed to a telephone number. Hmm... Another time I had to continually ask for the CS employee to repeat what he or she said. One actually hung up on me.

I have had Page Plus for about 3 years and at first had great service. Then when they sent their customer service offshore, everything went downhill fast. Their customer service reps don't speak enough English so if you have more than a very simple concern, they can't help you. If you purchase a new plan for the month and try to add it to your acct online, it won't work. In the past 6 months every time I add a plan the only way I can get it to load onto my phone is to get on live chat with a customer service representative and they have to do something on their end.

Avoid at all cost. Was with Page Plus for years. But when they cut the unlimited plan from $42.95 down to $30.95, the service coverage area shrank and I didn't have coverage at my dad's (Hays NC). After he passed the whole family started spending weekends up there in the mountains. I tried several carriers but no prepaid had coverage at home (High Point NC) and here too. So when my Verizon prepaid plan ran out I ported my work # back to Page Plus.

I have been with Page Plus for a few months and they have the WORST customer service ever. Last month I paid my bill which is $55 but I paid $60 which left $5 over. Toward the end of the month I had 20 cent left. I called to see where my 4.80 went. I was told that apparently I was talking or texting internationally!!! Like I have no international numbers in my phone. I don't know anyone internationally!!! I asked to speak to a supervisor and was told to have a nice day and the rep hung up in my face. Needless to say, I chalked up that 4.80.

I'm only a few weeks into my Page Plus Cellular account, but all I can do is rave about them!!! Number one, the coverage is simply the best! Since Page Plus uses Verizon's network, there is simply nothing better in the US. I've used Page Plus in Northern and Southern California, the Sierra Nevada mountains - where no AT&T, Sprint or T-Mobile phone could connect - and in Washington, Oregon and Texas. So far, it's been as good as the Verizon account (I paid $120 a month MORE than Page Plus for) and is WAAAY better than my AT&T account!

I've used Page Plus for about a year now w/ no significant problems until this month! I pay $43.70/mo for unlimited talk/text & 2G of data. After using the internet on my phone once or twice I noticed that I could no longer use it. My data usage was only at 0.038mb. Therefore, I obviously hadn't used all of my data b/c I have 2G, right...? So I called customer service. I HAVE NEVER IN MY LIFE BEEN TREATED SO BAD!!! They told me that I'd used all of my data which was impossible b/c I'd only been on the internet once or twice. On top of that I couldn't use the WIFI on my phone. I took my phone to someone who repairs them. He said there was nothing wrong w/ my phone... must be the service! Anyway, the person I spoke w/ at Page Plus hung-up on me when I demanded to speak w/ his supervisor! I'D ADVISE ANYONE TO USE ANY SERVICE BESIDES PAGE PLUS!

PLEASE AVOID PAGE PLUS CELLULAR LIKE A PLAGUE. I have been using Page Plus for a couple of years now and I had a $29.95 monthly plan which normally ends at the 17th of each month and with 500MB data. On May 11, my data was exhausted so I topped it up with $10.00. And then on May 17th I entered my monthly pin as usual. But without my knowledge, even though Page Plus Cellular's website acknowledged the new PIN, the system did not really activate it and was running my account as if it was on a cash balance. Now around June 1st, my line was cut off surprisingly and I contacted them (online) to find out the reason why. After a long hour there, I was told that the system did not accept my monthly plan and was using cash balance. So, since I believed my $10.00 wasn't fully consumed and I was first told my plan will still end on the 17th, I demanded for a refund but was referred to call the customer service.

I signed up Page Plus Cellular (PPC) as I don't use a cell phone often, and my other pre-paid is $15 for only 1 month of service, then shuts off if I don't use it. I found PPC, and they offer 120 days for set price points like 100 minutes is $10. I got the phone and it was already activated and had a phone number assigned. No one told me this and my plan started when I ordered the phone (unbeknownst to me).

I have used Page Plus for a few years and was always happy with the service and tech support until January 2015 when they were taken over by TracFone. Now, customer service is in the Philippines and you can't understand a word they say. The reps have no idea what they are doing and I have lost so much money to them because if you change anything on your account, you forfeit the balance of your plan!!! Page Plus has always advertised "bring your own phone". This is a Verizon affiliate. Today I called to change my service to a new Verizon phone and was told it isn't a Verizon phone and they no longer offer the "bring your own phone". I bought the phone from Verizon, it has the Verizon logo. Not a Verizon phone... REALLY??? I'm stuck with Page Plus for the balance of my current plan, then I'm done with Page Plus and any carrier affiliated with TracFone!!!

I called Page Plus Cellular about a problem with my phone. Page Plus told me that my phone was old and was deactivated. I have almost $10 still to be used for my calls. I could not have them replace the amount that I still had to use. Even the supervisor could not do this. Also while checking on my call history I did notice that there was a $12 reduction of money. I happen to also rely on the phone to be able to locate jobs. By all mean run from this company. The people I talked with could not be understood very well. I am very tempted to have the State I live in to check in to them. If they do go under no big loss.

I have been with Page Plus for over 5 years and have learned how they work. First of all, using Mozilla Firefox will cure all of the website issues. Next, never call customer service but instead use their on-line customer service. They are fast and will get the job done. Also, I did notice that they will charge for all calls coming into the phone even the people you don't talk to. I still think that the 2 calls per week from the solicitors is better than paying Verizon's Prepay invoices. I have the $29.95 monthly plan. They take it right out of my credit card and send me a text each month telling me that it is successful. The text does come at around 6am but I expect that now.

I ended up paying $29.95 for 7 days service. SAVE YOUR RECEIPT! Your payment is connected to a PIN number on a small receipt. Am using the 1200 minute plan for $29.95 monthly. I paid in cash on May 1 for a renewal due May 4 at a Page Plus dealer. My service was cut off on May 11. The dealer remembered me and acknowledged my payment but had not saved a digital nor a paper copy. Regrettably, I saved my receipt for only 5 days. Though Page Plus clearly had my money, their customer service said they had no record and there was nothing they could do without that PIN. This had happened once before but the dealership, under a previous owner, saved receipt copies of 14 days. Page Plus Cellular has an oddball accounting system.

I paid for 2 months upfront. When my first month ran out, mysteriously, the 2nd month didn't show as paid. I had paid at a retail store and was given a receipt. Well, of course we don't all keep all our receipts so I lost it, threw it out. I was told that because I didn't have the receipt number, Page Plus has no record of the 2 months being paid. Even my retailer could verify that I paid for 2 months, they said they could not activate the 2nd month until I paid for another month. Period. So I paid $60 + fees for two months upfront. Then paid another $30+ fees. So the 2nd month cost me $60+ fees. This company has some extremely bad customer service and questionable practices. How could they not see that I paid for 2 months upfront, only to deny service because of a number?! I think because they know they're cheap, they can get away with such horrible service.

Yesterday, we opened a new Page Plus Cellular account with a new number to test to make sure cell reception is good at home and at work BEFORE requesting to port our old number. We activated it online after buying a phone and a SIM card elsewhere. We made a few calls to test at home and today, my wife took the phone to work and we tested the quality of the calls and were pleased to see the "Verizon" name on the phone and were very happy with the call quality in around my wife's office/lab. We decided things were good and we would port our old number to the new phone.

Page Plus is literally stealing money from its customers a few cents at a time. This has happened to me so many times. Basically, for no reason, the balance I have in my account drops by a small amount (up to $1.50). There is no minute usage, no text or data usage associated with the charge. The balance just magically drops.

On monthly auto renew, charge credit card on file. Day of auto renew, the cell phone stops working for 1-2 hours while the system renews the plan. No calls in/out no text in/out. So crazy, safety concern, what about work calls? Received email and text stating payment successful processed then later the same day service stops working. Page Plus' customer service said "Change to airplane mode and then back to regular - maybe that will help". Supervisor Page Plus' customer service said "I'm not going to lie, this is how it works... your phone may be out of service 1-2 hours day of plan renew. But you can call us that day and we can renew it over the phone manually." I said "Well bill me earlier than my due day", supervisor said "It will still happen any day that the plan renewal is processing. So call customer service to have them renew plan".

Website won’t let me purchase pin....4 years later after this company has been tossed around....nothing works. No carrier wants this loser. No phone stores even deals with them. I blame it on Verizon, Motiv, and all the other companies that made this happen.

I've had Page Plus for 5 years or so and it was a great service until about 2-3 months ago when TracFone bought them. I'm having dropped calls, missed calls, saying I have insufficient funds to place calls or text when I do, my signal strength will go back and forth from 5 bars to none without the phone even being moved around. I've had dozens of people say they called me and I didn't answer but they never came through to my phone. I loved PPC but not anymore and I'm steady looking for a new service to switch to. I used to recommend everybody to them but not anymore. Page Plus sucks, DO NOT ACTIVATE ON PAGE PLUS, at least not for now until they can get their act together. My girlfriend and my mother and father has the same phone with the same monthly plan and theirs is doing the same thing. PPC has lost all respect from me and my family.

Few years back was good company, now cash & carry. This is sister company of Verizon and can do lot better if they work like they use to. I transferred over new company, took 3 days to complete and even prior could no longer get phone calls made for past two weeks.

I had $10.00 in my cash balance account in addition to my monthly 12 plan. This morning, I made a six minutes international call using Whatsapp. I had the cellular data off and had turned off cellular data usage for all the apps on my phone. After the call, I found that $9.00 were deducted from my cash balance account. When I called the customer service, the rep was telling me it is because the usage of data that I was charged $9.00 for the six minutes. I had made the call from my home and my wifi was on. I never used any mobile data. In fact the 10 MB data from the monthly 12 plan was still intact.

I've used Page Plus for a couple years and have put four other family members on their service. The customer support has always been able to quickly help me resolve problems, which basically have just been getting new phones set up. I have brought my own phones so can't comment on the phones they sell; I have not had problems getting phones that are designated as "Verizon Clean ESN / Unlocked" to set up on Page Plus. I've used a 3rd party discount club for service plan renewals, and that introduces some delay should you need to quickly renew.

Okay so I'm at work and I get the text saying my plan has been stacked. Okay cool, get home and call the pin and it's now 22 mins after the time it normally comes on and I have to wait all night to just see if it kicks in. Honestly Page Plus, boost is the worst but they are better than you and that is truly sad page plus. You Suck At Everything and now I'm telling everyone to NEVER get page plus.

Page Plus Cellular was once recognized for having EXCELLENT customer service and a GREAT website. Since it became a subsidiary of TracFone / América Móvil, the complaints are rolling in! I can't understand what is being said when I call customer service. Then I find out they closed the Call Center in Holland, Ohio and moved the operations offshore! The website runs slow, links don't work, and locks up when attempting to buy pins. Thank goodness, Kitty Wireless and Modern Wireless still handle Page Plus so I don't have to deal with Page Plus Corporate... Now, I wonder when the Page Plus name will disappear and TracFone will appear!

I am really tore about PPC. They have very cheap plans. Such as $12 for 250 mins and 250 texts. $29.95 for 1200 mins and 3000 texts. HOWEVER, they have, by far, the worst customer service representatives working for them. I have never had as much trouble or complaints with ANY customer service before. They hire people that can’t speak clear English.

So when I paid my phone bill like two days ago, I thought it went through but it didn't charge YET. I had the $$, it just didn't go through. Now it says that I haven't and that it's not letting me send or receive texts or calls! I'm really frustrated!! It keeps texting me 'insufficient funds'.

I've been with Pages Plus Cellular for about a year. My husband and I joined because Verizon dropped its lowest minutes package, and we don't talk on the phone that much. During that time I found the Pages Plus website to be very glitchy, and I would occasionally be charged multiple times in the same month for the same billing cycle. This was a pain, but tolerable since we were still saving money in the long run.

I have had an ongoing problem with Page Plus changing due dates and not telling me and cutting the phone off before I find out. Then I am told that I usually pay that phone on this day and it is not due until 5 or 6 days later so we changed it. I advised them that I pay for two phones at the same time which are my Mother and Father's phones. Asking why they haven't messed with his I could not get an answer. Then I was told if I want it back to the old due date I would have to leave it off for the days between the two and would most likely lose her number. That is totally unacceptable as she has had that number for 12 years.

I moved to N Florida several months ago and PPC was recommended to me. I can't even begin to tell you about the problems I've had. Let's see, paid my bill online. $ was deducted from my bank account every month with the deduction showing on my bank statement, but my service was still disconnected every time. And each time, I was given a new payment date. Still paid on that date each time, but was disconnected again each time. And trying to communicate with some foreigner made it even worse. **, I'm angry.

You get what you pay for with Page Plus. It's a great service if you never need any customer service. Their reps are terrible. You can't understand them and they don't know what they're doing. Different people give contradictory information. I've been a customer for almost five years (3 phone lines), but I'm now dumping them because of my poor customer service experience. Going with H2O instead.

I have had an account with Page Plus for a few years now and their service is always great as I live in a rural town with limited cell reception. This December I purchased a new phone, and I had difficulties getting it activated. I started this by first contacting Page Plus through their live chat feature, and that did not help any, so I ended up calling and they passed me on to several other customer service workers until one basically said they could not help me. So I called again and after being on hold for 30 minutes, someone finally activated my new phone, and I was happy until I noticed my new phone was broken so I decided to take it and get it fixed, and while it was fixed I was going to use my old phone. Which they activated without a problem until now while I am trying to reactivate my new fixed phone. They are saying my phone is not certified and no one will actually tell me what that means. I will probably end up going with another service provider.

I ordered 3 SIM cards on 1-16-15. Website states "ships next business day," but some items take 2-3 business days to ship. I paid 29.95 for overnight shipping. I started calling the Wednesday after I ordered. Each call I was told while they had no tracking number to give me, the items had already shipped. On 1-23, I found out that they hadn't shipped at all. I stated I was going to use another carrier and no longer wanted the SIM cards. I was told that it was already packed and ready to ship. I told them I didn't give a crap and I wanted a refund. I then threatened to contact my credit card company and reverse the charge from my end. Then they stated they would issue a refund. They stated it would take 3-5 business days. On 1-30, I hadn't received my refund so I called again. This person told me that the refund would take three to 5 business days after it was processed which happens in the order they are received but not in real time.

On 2/3/15 l reactivate my unlimited talk & text plan, it is a 30 days plan. Customer service told me that the plan will expire on 3/2/15 which is only 28 days not 30 days, when I tell them I like to speak to a supervisors they transfer me to another customer service person posing as a supervisor, to speak to a supervisor they need to make a ticket give you the ticket number and the supervisor will call you back within 24 hrs. When they see the number that I am calling from they repeat that process. You cannot talk to a supervisor without going through customer service .

I was paying my monthly bill over the phone, Page Pus took all of my information, told me wait about 30 seconds. Later he came back on the line, for the next 15 minutes I listen to his breathing. I tried many times to get his attention, I heard other people in the background talking, but it seems my customer service had fallen asleep on me. I hung up the phone. Called back. This time I was able to talk with someone that was able to stay awake. I told them what had happened, they took all of my information again, and charged me twice. So again I called Page Plus, told the story and after bouncing from one person to another they agreed they could refund the extra charge in 3 to 5 days. When I asked why so long their answer is "that's our policy" then hung up on me.

My daughter who is 17 years old and bought a prepaid card from them on 01/31/15. They said they never received the money. She used her debit card and they took the money out. Then she could not activate the phone. She called them up and told them everything they needed. They said they never got the payment. So they took $59.94 from her bank account. So she gave up and went to another prepaid company. My wife called them 02/02/15 and they told her that they will not refund the money.

I switched my service to PagePlusCellular and purchased a NEW phone from them less than a month ago. Two weeks after I received my phone I realized it WASN'T NEW, someone had it before me and took a picture of their child in their home. I contacted the company right away and notified them. They were unapologetic and said that they have a 20 day return policy (since the day the phone ships, not even since it is received) and it was day 21! A supervisor was supposed call me last week and never did.

Over the past few months, I have on-occasion, needed some help or advice from their support staff. Every time I call in, I am speaking to a foreigner. So, they have now off-shored their support staff. Strike 1. Strike 2: I recently ordered a sim card for my new phone, which is sitting here on my desk as I type this. However, as you may be aware, with new phones, they cannot be activated without the carrier-specific sim card. I tried to buy one local from their recommended resellers, but the local reseller wanted 4 times the price which I could order it online from PagePlus directly. So I ordered it from PagePlusCellular's website.

Before JANUARY 15TH all my friendly flash their SPRINT phone to PAGE PLUS and it works fine. Now I tried to flash my phone to PAGE PLUS, they said they no longer flash SPRINT phone because PAGE PLUS no longer use SPRINT MEID. Why do I have to buy another phone if I already have phone to flash? I don't get it. PAGE PLUS GOT GREEDY. THAT'S WHY I HOPE THEY GO OUT OF BUSINESS, YOU **...

Unacceptable service, is not reliable, phone calls can drop at any minute even though they have great coverage, or they claim they have great coverage in that area. When I called customer service, they said that my phone is the problem when I have a brand new Samsung Galaxy S5.

Worthless. Service didn't work in my area although the coverage map says it will. Will not refund the money we paid. Bad customer service and they lie about coverage area. DON'T BUY.