Page Plus Cellular Reviews

I'm a PagePlus customer for last 12 years. Now quality of their service is deteriorating. Though we are on autopay, they have charged my credit card, and their system has been showing order history of payment, they without any prior notice just disabled my number. This is really inconvenient and disturbing as you can't call and use data for urgent need/GPS. This was happened twice, last month and this month. They said the same reason that they have an issue at their end. If this happens again it sounds like I need to switch to other provider after 12 years because this is happening repetitively and this is very problematic.

I have now had to talk to the customer service person to get my minutes applied that I was charged for. My other issue is that the customer service persons are NOT native English speakers so I have trouble understanding them.

After being a satisfied customer for over 10 years, I finally admitted it was time to part ways. Took me a while, because I really did have great service for years, in multiple states, on long bike tours across the country at a reliable and reasonable price. In the last 6 months, my auto-renew did not go through 4 times, leaving me with a dead phone at work and no way to call and figure it out until I got to another phone. 1 time, okay, a blip. 4 times is a pattern with the same excuse about computer glitch. In the last year, lots of delays in calls, dropped calls, texts that never arrive, and general unreliability.

BEWARE! My husband has Page Plus Cellular. It is set up for automatic payment via a credit card. In the past 9 months, they have turned off his phone 3 times without any warning! Each time I thought we had things straightened out. This last time when I was out of town, they turned it off again. I called to get the service turned on again. The agent said she couldn't turn it on without the 4 digit code. I didn't have that code with me. She said she couldn't help me... I explained my husband has medical issues... She said she couldn't help me... I asked to talk to a supervisor... She said she WAS a supervisor! Since when do supervisors actually answer calls? Thankfully I have a very kind neighbor who was able to help us out. But I hate what might have happened if she hadn't been there. Needless to say we are moving to a different carrier.

They are knowingly falsifying their service guarantees, failing to fill services when paid, failing to renew, and then if you complain enough they will just turn off your service, or reject your call to customer service attempting to resolve the issue. This is a fraudulent operation operating within the US and I would recommend anyone who would consider joining them to steer clear. Issues I've had with them:

My service works so slow or nothing at all, and calls keep dropping, the people working there are not knowledgeable and have a broken English. The website kept saying error when I tried changing my account info, overall bad experience, I would not recommend this company.

Apparently this company purchases its headphones/microphones from Goodwill Industries as is evident in the fact that the person is unintelligible. Simple as that. Ironic, eh? For a communication company....I give up on Page Plus. Originally they were great; now their charges are inaccurate. I am heeding the advice of previous reviewers (shocking to see the 97% negative total) and going elsewhere.

Have been with PP for over 10 years, even got my family on it. Then, problems started as soon as they got bought up by Tracfone. Like other reviewers have noted, pay for service, don't get any of it. My husband needs his phone for work, but he never has minutes, no text, no internet, even after refilling the day before. Atrocious customer service, no one speaks English, no more chat available, no available personnel to even answer the phone. Finally switched to Mint, so happy I did, though getting the number ported was a bit of a project...and I was totally fine with switching my phone number. Walk away now, avoid the headache, and get what you actually pay for.

I don't think I can use Page Plus any longer. We paid for a $25 plan and they stole most of the money. The $25 plan is supposed to give me 416 minutes for 4 months. After 2 months of usage, during which I placed 76 minutes worth of phone calls, sent 3 texts, and used a negligible amount of data (31 MB), they said I had no money left and basically cut my service. I used 31.642 MB of data ($0.05 per MB) 76 minutes of phone calls ($0.06 / minute) and 3 SMS texts ($0.05 each). Do the math and you can see that I was robbed. Should be $1.58 for data, $4.56 for calls and $0.15 for texts. Should total $6.29. How come there is only $0.80 left on my phone? Where is the rest of the $25? PagePlus representatives don't seem to know. They were unwilling to help me at all and wouldn't offer any refunds.

Dealing with Page Plus, in regards to transferring my number to a new provider was a nightmare! Customer service kept transferring me to their "Customer Service Portal Department ", which had a auto message stating there was not enough customer service representatives to answer the call. Needless to say, I am still waiting for them to release my phone number!

Worst cell phone company. They teamed up with Verizon and decided to mess up the service of countless customers. They strung me along and like other reviewers on here, had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem (all LYING and talking out of their **). I had no service throughout this entire time. They even had me buy another sim card to see if that might work but I didn't receive it so I had to order another one and they refused to refund me the price of the first sim card.

Called because no phone service. 1st agent pretty much told me to go outside to make a call. I called back hoping to get someone who would help but just the opposite. They had me doing all sorts of troubleshooting and ruined my phone. I can not call or text at all now. Worse of all they passed me around and refused to get a supervisor. I think they enjoyed antagonizing me. DON'T SUBJECT YOURSELF TO IDIOTS TO SAVE A BUCK!!!

I received a few texts and e-mails alerting me that my 3G/non-VoLTE network phone and SIM card I rely on is being shut down on 12/31/22. They said they have a free phone replacement if I call that is combatable. I ordered a phone that will be delivered on 12/23/22, which is 8 days before the VoLTE network kicks in. On 12/17/22, they shut down my service with no warning that they are switching networks earlier than proposed! I can't make or receive calls and I had $3.88 worth of minutes left that I can't use. I called Page Plus on 12/18/22, and they said there is nothing they can do until I get the new phone. So the minutes I have paid for I can't even use!! Very deceitful. Leading me to believe I had to the 31st of December to make the switch.

Always seem to have issue actually paying my bill, when I don’t pay it before it’s actually due, then I have to call to have it manually turned back on every time, customer service sucks. Literally just called twice, one lady told me she couldn’t transfer me to anyone else, hung up, called back, get told the pin I gave the first person was wrong, then they say they don’t have access to their online accounts at all to help me back into so I can pay my bill early. Who has a website but doesn’t have any access to it? I’m over the entire company and plan to change to a new provider.

I first used PageCellular in 2019… 100 minutes for 120 days for $12. In 2021 the service literally fell apart. Recordings said “minutes have expired”, etc. This phone is maybe used a total of 10 minutes in FOUR MONTHS, never used for texts, etc, so it’s impossible that the minutes were consumed. Service reps range from so so to horrible. Today I was told they “don’t have the tools to help me.” I asked to speak to a supervisor, and was informed “Oliver” was a supervisor… who offered ZERO assistance. I’m done with them. Nothing is worth this aggravation!

AVOID AVOID AVOID My family has used Page Plus for years. For various reasons, my husband and myself use other companies but daughter is still with Page Plus. Their service has been getting progressively worse as the years have gone by. Talking to their customer service people is a nightmare. You'll never be able to talk to a manager, they'll just transfer you to coworker. Dealing with them is now a nightmare. Take my advice and go with another company.

Attempt to change cell phone carrier from Mint mobile to Page Plus. Both are monthly prepaid plans. Purchased a plan over the phone and paid for it, representative said phone number would port over in a "couple of hours" waited, phone number did not transfer and Page Plus phone did not work. Called back page Plus, got different representative, gave them info they transferred to a "specialist" who said there was no record of payment. Said we needed to repay. When credit card bill came we saw we were charged twice one charge for each day we called about problem. Since they tried repeatedly to get extra charge refunded. Each time speak to new representative and explain all over again. With each call are told something different - will look into it, refund will come etc with no resolution. finally opened a dispute with credit card company and page Plus retaliated by suspending account.

2 weeks after receiving my new phone and it went haywire. 56 hours with techs and they stated they could not fix it. Today 3 1/2 hours talking to 25 reps I still got no help returning this phone for my $ back. Do not recommend this company at all.

Do yourself a favor and STAY AWAY!!!! Page Plus used to be great. I switched over to them about 10 years ago. They had the best plans that used Verizon cell towers, for the lowest prices. Recently, they were sold, first to TracFone, then to Verizon themselves. After that switch, they really went downhill at a rapid pace. It got so bad that I decided to switch to Verizon. When I called to port my number, they totally tried to talk me out of leaving. It was obvious it was on their script. I had to be VERY firm with them that I was not staying with Page Plus. So what did they do? They gave me bogus info to provide for the porting process! That resulted in the porting process failing, and I lost the phone number I've had for literally 20 years through four different carriers! Not only was the cell service junk now, but their incompetent customer service was the icing on the cake!

I switched carriers and needed my phone number that I have had for over 15 years. The request was sent. Page Plus denied it. I called and Page Plus said they were having problems with their system. My new carrier submitted it again. This time it was the account number which they said was submitted correctly the first time. This process was submitted in plenty of time for them to port it over. They jerked me around until they said the number had to be active because it was no longer active. I was also having a surgical procedure and did not feel like calling everyone a new number. Wish I had read the reviews first but I went through a company that has carriers like page plus. Third or fourth rate. Not worth your money or time.

I have been a customers for year because it was a flexible cheap plan. I am not one to write reviews either but this company needs to be exposed. I Finally had so many problems with trying to change my number, to fraud on my bank account to the point no one ever could help me whenever I called. I was waiting for calls backs and put on hold from Thurs Feb 24 until Sun Mar 6th. NO ONE HELPED STILL!!! They kept saying my number didn't exist in their system and then disconnect over and over again. Scammers, please cheap is scamming. They lie lie lie. Now I have no phone and no help. I will be going to Verizon and pay high prices for great service.

They offer NO WAY to update the payment information on your account. They make you cancel service and then enroll again with a different card expiration date or credit card number for automatic payment. The charge said $10 which reflects their offer of $10/mo when you have automatic refill payment instead of 12/mo. When I clicked OK the charge changed to $12. So basically they get away with charging a $2 fee for changing the credit card number or updating the expiration date by not offering to update payment settings. Scammers. They really suck, I talked to 4 customer service people who were very nice but could not do anything to help me because the company system does not allowed them to do changes.

I called customer service in order to try to return a new purchase. But it took me hours on the phone to finally understand that it's almost impossible to reach anyone that can help with anything. They kept on transferring me to different departments. Horrible c/s.

I have been a customer since 2008. This company has gone downhill all at once. It started 5 years ago. You absolutely cannot understand the advisor you’re speaking to and they do not understand the meaning of most English words. It’s clear when they are reading from a script that has nothing to do with your question. The automatic draft will come 2-5 days ahead of the listed payment date. And yes, this does stop your service even though the payment is not due. Customer service has no explanation of this and the script they use to explain it doesn’t make sense. (Not relevant)

This company's billing/database management is a NIGHTMARE. After being a customer for a couple years, all of the sudden my automatic payment didn't work. I called over and over and spent hours on the phone. And then strange credit card charges started appearing on my account from Page Plus and Straight Talk and some other cellphone service. After nearly 30 hours on the phone with various supervisors, I was unable to resolve my problems and they continued to get worse.

I have had Page Plus for 2 years now! The main complaint I have is half of the time my internet never works when I really need it. I feel as if I’m paying for nothing due to the fact the only time my internet works is if I’m near a free WiFi site! That should not be the case. I never wish that I agree to this service. I literally have to just say your this company should go out of business!???

I am surprised about all the negative reviews on this site. People complaining about not getting signal while the coverage is provided by Verizon, Page Plus is just a MVNO. I have my Page Plus phone as a back up for my T Mobile phone, since TMO does not have the greatest rural coverage. Page Plus is the only place where you can get Verizon network and a PAYGO plan. After Verizon abandoned PAYGO plans I had the choice to drop my back up phone or find an alternative. Fortunately I found Page Plus. You only have to top up every 90 days with $ 10.- to keep the service. Perfect for me. And you have Verizon's rural coverage! Everything works great. Now the bad part and the reason I am giving 4 stars rather than five: Billing. Charges from nonexistent calls. Charges for phantom data transfers although data are off and Wi-Fi only. Still highly recommended for a low use phone in rural areas.

Page Plus has to be the worst provider I have ever used. Never a signal. They need to be put out of business. The customer service personally are very rude. They never resolve any issues. I don't recommend them to anyone.

My phone is always losing service. Tech basically said there was nothing they can do. Now I have a phone I cannot use and service that I’m still paying for. The reps were very rude and hung up on me not once but twice.

Buyer beware. I really hate having to leave a review like this, but others deserve to know beforehand what kind of a mess they may be getting themselves into. Page Plus used to be an Ohio-based company with American employees providing technical support and customer service. Those people were pleasant and empowered with authority to ensure the problem was solved. That all ended when Mexican telecommunications conglomerate America Movil (TracFone) bought the company some time back in 2015 or so, gutted it, and transformed it into a brand rather than continue it as a company. Very typical of large company buyouts of good, small businesses. The only thing that has remained the same is the name. The “service” is completely different.