Page Plus Cellular

I have been a customer since 2008. This company has gone downhill all at once. It started 5 years ago. You absolutely cannot understand the advisor you’re speaking to and they do not understand the meaning of most English words. It’s clear when they are reading from a script that has nothing to do with your question. The automatic draft will come 2-5 days ahead of the listed payment date. And yes, this does stop your service even though the payment is not due. Customer service has no explanation of this and the script they use to explain it doesn’t make sense. (Not relevant)

This company's billing/database management is a NIGHTMARE. After being a customer for a couple years, all of the sudden my automatic payment didn't work. I called over and over and spent hours on the phone. And then strange credit card charges started appearing on my account from Page Plus and Straight Talk and some other cellphone service. After nearly 30 hours on the phone with various supervisors, I was unable to resolve my problems and they continued to get worse.

I have had Page Plus for 2 years now! The main complaint I have is half of the time my internet never works when I really need it. I feel as if I’m paying for nothing due to the fact the only time my internet works is if I’m near a free WiFi site! That should not be the case. I never wish that I agree to this service. I literally have to just say your this company should go out of business!???

I am surprised about all the negative reviews on this site. People complaining about not getting signal while the coverage is provided by Verizon, Page Plus is just a MVNO. I have my Page Plus phone as a back up for my T Mobile phone, since TMO does not have the greatest rural coverage. Page Plus is the only place where you can get Verizon network and a PAYGO plan. After Verizon abandoned PAYGO plans I had the choice to drop my back up phone or find an alternative. Fortunately I found Page Plus. You only have to top up every 90 days with $ 10.- to keep the service. Perfect for me. And you have Verizon's rural coverage! Everything works great. Now the bad part and the reason I am giving 4 stars rather than five: Billing. Charges from nonexistent calls. Charges for phantom data transfers although data are off and Wi-Fi only. Still highly recommended for a low use phone in rural areas.

Page Plus has to be the worst provider I have ever used. Never a signal. They need to be put out of business. The customer service personally are very rude. They never resolve any issues. I don't recommend them to anyone.

My phone is always losing service. Tech basically said there was nothing they can do. Now I have a phone I cannot use and service that I’m still paying for. The reps were very rude and hung up on me not once but twice.

Buyer beware. I really hate having to leave a review like this, but others deserve to know beforehand what kind of a mess they may be getting themselves into. Page Plus used to be an Ohio-based company with American employees providing technical support and customer service. Those people were pleasant and empowered with authority to ensure the problem was solved. That all ended when Mexican telecommunications conglomerate America Movil (TracFone) bought the company some time back in 2015 or so, gutted it, and transformed it into a brand rather than continue it as a company. Very typical of large company buyouts of good, small businesses. The only thing that has remained the same is the name. The “service” is completely different.

Have been trying 7 days for them to transfer phone # to another carrier. In the meantime they charged my credit card 3 days early. New Carrier ** has been told 3 times that the phone # was released and it has not.

April 2020 during covid-19 pandemic Page Plus Cellular disconnects cell service after 20 years. I'm a disabled senior. My plan $80.00 yearly for 2000 minutes. Dec 2019 added minutes. Page Plus non customer service informed me that I needed to pay more money for my service to be reactivated. Page Plus also has compromised my online account, can no longer log into account. I have screen shots of my account and payments therefore if Page Plus thought not giving me access to my account I have all the proof I need. We need to file a class action suit against Page Plus.

I contacted Pager Plus via phone, as instructed by the previous representative via phone, to ask for a refund on an activation since it appears it was billed twice. Since they were too busy to handle incoming calls, someone by the name of "Angelina" (I wish I knew her real name) insisted that I contacted the wrong company and that a refund would not be provided. We're talking about a refund of $12 by the way after I just spent $75 upgrading to the higher plan. After debating over the justification behind my request for a refund, "Angelina" decided that my phone magically was no longer compatible with the SIM card and decided on her own will to refund my second purchase of $75 but keep the first purchase of $12 (which I obviously don't have).

I have been using Page Plus for months without issue. Today, I received a warning that I was out of talk minutes. I get 500 a month and have never used them all. I've used maybe 100 this cycle. When I contacted customer service they are telling me all the minutes are used, which is incorrect. They won't help me and so I have no way to send or receive phone calls for another week because of their system error and no acknowledgement of fault.

Updated on 08/10/2020: I originally reviewed this company on July 14, 2020. Things have only gotten worse. After 2 weeks of unsuccessfully trying to get a phone to work, we were instructed to send it back for a refund. Within a couple of days we shipped it back to their warehouse. According to their paperwork we had 20 "business days" to return the defective phone. They received the return on the 17th business day. Now they are saying we kept it too long and denied a refund.

Have 2 lines, separate phones with Page Plus. In 2 years of calling to turn texts off to both phones, they would not do it. They will SAY they will turn text off, but all the spam offers keep coming. Called FIVES TIMES to shut texts off. Each time you call they will tell you they have a hard time hearing you. Over 3 hours of calls to Page Plus complaining, they turned off the second phone's service! Absolutely HORRIBLE to deal with!! I'd rather pay more per month for proper service, and have a Customer Service/Support that is responsive. Went up to a tier 3 supervisor that STILL could not understand the problem. Customer Service in New Delhi or Pakistan does not work well for customers. I would encourage anyone looking to try Page Plus service to look elsewhere. Happily take your money- YES. Provide good service- DEFINITELY NO!

I've used their "free" service for a couple of years. It's not really free as they tack on various fees if you want things like voicemail, etc. However, for me that only adds up to about $7 a month. However, they regularly change my plan or tack on charges, then you have to waste a lot of time getting the charges reversed. I use very little phone time and 100-200 MB a month of data, so it works well for me. The biggest issues that I have is that calls frequently don't go through. The VOIP software that they use isn't very good, compared to something like Skype, so calls frequently break up. I can call my party using Skype over their Internet feed and get much better call quality.

I was a happy customer for 5 years with a small TracFone I used for mostly travel. I bought a Smart Phone 2/2020 and signed up for $12.99 500 minutes phone and 500 texts which was plenty for me. While renewing a month later, noticed the website did not work. On the phone, a rep stated no plans under $29.99 anymore. I even tried to pay that but all kinds of runaround and different info from reps. I signed up for a new service and finally after several claiming was phone was not unlocked, I find out they lock it for a full year so had to buy a new phone. If only they offered the same service available in early 2020 never would have switched.

Bought a new Samsung phone at a local dealer and he promoted the Page Plus plan. The plans start at 12.99 plus taxes. I bought the 29.99 plan. I am 75 y/o and only uses phone to talk and text. Rarely use phone for more than 2 or 3 calls or text a day. I have to go outside of my home to call or answer the phone. Very poor reception even when I am outside. Folks tell me I am breaking up. Called customer service to get my account # so I could change plans and keep my phone. Was told by worker He did not have ability to give me the account #. Waiting for a supervisor to call me back. Someone told me that page plus buys space on a Verizon tower and that the space is at the bottom of the tower.

Using Page Plus Cellular as a prepaid carrier was a good choice for a long while. I like the service and I was able to use the service in a rural area where it was very difficult to get phone service let alone internet. As technology advanced I needed a service that would provide me with a hot spot so I could be able to use my printer, laptop and and having visitors and family members to my house, I needed hot spot for their use. That is where I had to draw the line and abandon Page plus cellular because they do not offer hot spot via the cellphone.

I started using Page Plus years before anyone ever heard of them. I have had consistent good service. The price is still a great value, although other companies are getting more competitive. I would love to see them offer a great deal on 1 year prepaid.

I have been a customer for years. I currently use the $12 plan because I usually use my phone for data only. Who doesn't want to minimize expenses? My plan renewed on Feb.2, 2020. Today February 7, I needed data due a power outage after a storm. My phone wouldn't receive anything. It was slow and would not load. Later after getting home to make the call, two different Page plus reps claimed I used 100 mb of data in 4 days on the $12 plan. The data usage showed I used 87 mb in one day. They couldn't tell me where the rest was used. I only used my wifi. Two months I traveled for a week, using data for navigation and tourist info and I didn't consume 100 mb. I believe Page Plus is trying to force people into paying more. Time to switch carriers. I have had enough.

Customer service is total garbage, they messed up my phone and will not refund me. Please do not use this god-awful service, use your money somewhere else. They have worse plans for more money than other carriers.

I got unlimited service on Dec 24, 2019. I've called EVERY single day after because nothing was working. No text, calls, or internet. Said the services was disconnected. 2 hours EACH DAY on the phone for them to tell me “they’re so sorry they’re having an error, please stay on the line”. I’m literally on the phone with them NOW 4:15 pm Dec 28, for the SAME THING. They put me on a pay as go and NOT unlimited services, so the “minutes were running out”. Now they clearly see that I was put on the wrong plan and they claim it’s fixed until 5 hours later when my child can’t text or use the data etc. Child had to walk to a phone to call me cause his phone wasn’t working. A very serious matter.

Bought 2 phones. One is an Apple XR and the other is Galaxy Note 10+. Apple was activated. When I go to activate the Galaxy Note 10+ it's not compatible with Page Plus. So how do you sell a phone that can't be activated through page plus. Now I'm without a phone cause I swapped carrier. I would not recommend this company at all.

I was SCAMMED by your referral program, followed the process and after over an hour with your horrible customer service, I was told they didn't have the ability to correct. How do you get away with this? I was scammed, others beware!!

I have been a Page Plus customer for years only because it is not convenient to change prepaid service. I have been on auto enrollment for my payment for years and then it de-enrolled me and shut my service off. I use mine for work. I was in a panic because no one could contact me. I was able to contact Page Plus only to get a very slow person that took 45 minutes to turn my phone back on. And she refused to give the the $5 off for being in auto enrollment. I even called a supervisor only to receive the same message they can't give that credit on the 1st month. I have been a loyal customer and will now be shopping for something new.

Would give 0 stars if possible. This company is nothing but lies and deceit. They advertise for “fully unlimited” service yet don’t allow one to use hotspot. That’s not fully unlimited. Then they advertise for $50 if enrolled in auto refill. Every single month I am enrolled in auto refill and every month my payment gets rejected. Just got told my bank is declining the payment which is not true as I spoke directly to my bank regarding this. Oh not to mention since auto refill payment gets rejected I’m then forced to pay the full price, using the same exact card my auto refill payment was rejected. So according to them my bank declines a $50 payment but approves a $55 payment.

When I first joined in 2011, I paid $40 on a prepaid plan, and it usually lasted me about 3 months. At the time, I did not use text or data. In 2013 I bought a MoJo from Motorola for $25. I switched to the $30/month plan so I could use text and data. So for 6 years I used a $25 phone and have never had a problem. Being on the Verizon network, my phone works practically everywhere. I only use data when I travel, so I have never had extra charges. My MoJo just died, so I just purchased an IPhone 6 for $150.

I had to call many times just too try to get the phone working. Then I was told it wasn't a page plus phone, but I had the item number. Then was told to go to two different stores to get help. Only to be told they don't work with Page Plus anymore. The customer service ladies were rude and acted as though they didn't want too be bothered. The supervisors were of no help also. To day it the 12th and I bought the phone on 28th of October. Plus I paid for the minutes which was $28. They said they don't see it in the system. Horrible. I wish I never have ordered this phone.

When it comes to the actual service Page Plus is great thanks to Verizon. Now if you ever have a problem, you will have to deal with the worst bunch of Indian customer service reps in the entire world. These people are trained to be rude and have no one to answer to when it comes to supervision. If you ask to speak to a supervisor another more rude person will get on the phone and even try to hang up on you. You can find the same exact phones Page Plus is selling on Amazon or at Best Buy for as much as $200 less per phone. They sell older phones that claim to be brand new but they are truthfully refurbished.

I have been a customer of Page Plus for 7 years. My company that I work for was also a customer because I initiated that. I paid the Aug.2019 monthly plan with my bank card and within a matter of minutes I received confirmation number that payment was received by Page Plus in the correct amount of $60.08. I had no problem with that transaction as my phone would lose service by 12 am and time was 11:37 pm.

I have never had any issues with PAGE PLUS UNTIL a few months ago when without warning my cell service stopped working (I have always been set up on AUTO PAY so I know the bill was paid). I had my receipt but they kept trying to tell me my account had not been replenished. They finally found record of payment and all was good. Then, today my cell quit working AGAIN. When I called them they at first said they had no record of my number.