Page Plus Cellular

Wow... What a horrible service. Do yourself a favor and stand clear, the person that answers the phone is extremely rude, he hangs up the phone on you. I was simply asking for some sort of understanding on how it is that he has a final bill for service that was paid at 1 yr at time, and it cancels after if we choose not to renew. This was his final words before he hung up on me... "It's your bill, have a good day pal... click." Lol. The balance is only $15.95. Enjoy your dying pager business.

We've been using Page Plus for a couple of years and have been on their auto-renew plan. December 2018 my husband lost service for no obvious reason. Customer service had no explanation and said my husband would have to renew his plan without the auto-renew discount in order to get his service restored. In other words, we would have to pay extra to correct the mistake their system made.

I set up a monthly auto renewal plan for cell phone service with Page Plus. I originally set it up to expire/renew on a certain day of every month. Page Plus arbitrarily or errantly changed that date. On my account on their website there is an option to get records of past payments and past applications of those purchased pins. There are no records available under those options. The options are there, but they do not work and have not worked for some time.

Paid $43 for one month's unlimited service on 12/6/18. My bill summary now states my service will end on 12/26/18. So now, exactly how many days of service have I actually been paying for? 20 days? Time to pay a visit to my local service provider for an explanation. Seems I may have been shortchanged. On second thought, I have been shortchanged! Question is, for how long?

I had been a customer for 10 years. They disconnected my service before the payment was due and they have drafted my bank account every month for ten years. They gave me some BS that the payment is in suspense. I will go somewhere else and if I was YOU... I WOULD GO FOR CELL SERVICE SOMEWHERE ELSE AS WELL. I gave them one star since there is no provision for zero stars.

This company no longer provides reasonable customer service. Before the TracFone takeover, customer service was fantastic (when they were based out of Ohio). Now, they really provide no customer service at all. When money is incorrectly applied to the account or services are not being properly provided, their customer service agents in the Philippines simply read standard messages off of their computer screens. They never actually help you solve a problem. They never refund money even when their system is at fault. I guess this is the way TracFone companies work. They assume most people will just get frustrated and give up. Let me assure you, that even if you are persistent, they will still not offer a satisfactory answer/solution to the problem. This company is just awful now. Page Plus was once the best prepaid carrier. Now I can tell you it is one of the worst (at least in terms of customer service).

I cancelled autopay online for my mother to close her account. They charged her account the next month. When I called to ask why, they said there is a glitch online and it doesn't always cancel autopay. Yet online, it shows as canceled, so from our view it was completed. Page Plus REFUSED to reimburse despite her phone not used at all that month. I will cancel her debit card so they cannot further fraudulently charge her account.

I keep getting emails from PP telling me that my service has been disconnected but I still have time to refill. Which is untrue as my acct is active and each time I get these emails I am fresh from a refill just a few days before. This is not good giving customers false info. I report this to PP and they just say it's a glitch on their end and disregard. Concerns me in that I may wake up someday and not have any service because of a glitch on their software. I tried their auto monthly refills and it worked a few months but then one month they didn't charge me the fee and of course my service did go down. Not sure if I'm staying with these people. I like the Verizon NW but may have to switch directly with them even if it cost more. PP has become a little too flaky for my taste.

I chose Page Plus basically because the price of the plan is cheap. I knew the service couldn't be as good as big companies like Verizon, but I didn't think it was so bad. A 10-dollar international calling credit should be included in my plan, and it worked well in the beginning month. In the next billing cycle, it stopped working. I online chatted with a representative and she said she added the credit to my plan. I expected the credit would be "added" to my plan automatically. A couple of days ago, my data stopped working. I chatted with their representative again, and she told me to turn the phone off, take the sim card out, put the sim card back, and turn the phone on. When I found a pin and completed the process, I found she ended the chat because she waited more than one minute. Are you kidding me? One minute? Oh you are so great!

We were billed twice in August of 2018 for cell phone service through Page Plus Cellular. I disputed one and only ONE of the two charges. So a few weeks later, the PP cell phone service was suspended because of a billing dispute. I called PP and they said that they only "see" one charge (the one that was disputed) and they don't see the second charge. They said they wanted a copy of the credit card bill, the IMEI #, a written statement, and the cell phone number in question and they would resolve the problem in 24-48 hours. I told them, I need a cell phone right now and recommended that I just give them a credit card number and reactivate the phone immediately - they said they couldn't do this. So I submitted all the information they asked for and 3 days later, no resolution and no cell phone service.