Page Plus Cellular

No one could answer why my texting would not work and I had to perform same steps over and over (turn phone off, then on, delete old text, remove and replace SIM). Day 4, I was told it was my phone that was defective and to try my SIM in a new phone. I placed my SIM into a new phone, no surprise to me, same issue. Therefore, I have concluded that I was sold a defective SIM by Page Plus and their solution was for me to purchase another SIM. Today is 9/16/17 and my text messaging does not work and I still don't have my refund for double billing me for my PIN. Customer service was no help at all, I received no apologies for any of this, and they want me to spend more money? I will never deal with Page Plus again. I was truly ripped off!

The short story is, when I got to Chicago, with the short layover I had, I went to the nearest Target to get a cheap phone to get me through my trip. With great difficulty, I purchased a ATT phone but it would not activate until the FOURTH attempt. I should have just left because as a result of the multiple attempts to activate, I missed my connecting train (in the station but would not let me and my young son board because of some rule cutting off boarding time... ONE MINUTE!).

Consequently, I had to arrange a flight out, sleeping in an airport chair, spending in excess of $400, to catch up with our train in Washington D.C. I was particularly upset when on my way running back to the train station, my cell phone rang. I established that the phone worked, and CONTINUED TO WORK THROUGHOUT my trip to Florida. I was given bogus information by the Page Plus Rep.

I tried three times to get through to a Customer Service Supervisor when I finally called Page Plus. They acted like I was speaking a foreign language, never understanding the word "supervisor". I would like to share with those considering using Page Plus... DON'T! If you are interested on ANY honest customer service, do NOT expect it with this company. The representatives are not knowledgeable and will, in fact, mislead you. This experience cost me hundreds of dollars and a near heart attack running through the streets of Chicago trying to catch a train, and ultimately sleeping in a chair in an airport... not to mention buying a phone and service minutes I did not need.

Been 2 weeks and I'm getting a bill due in 3 days alerts so I called Page Plus again and I explained my problem and the guy was nice and said "I will just extend your service for 2 more weeks" I said "ok cool". So a few days later I'm trying to make a call and it's going straight to the Page Plus customer service center. I explain to them my problem and that's the guy said he was going to extend my bill and now it's off. He telling me he doesn't see in the notes to where anyone told me about extending my service because of the 3+ weeks of problems. So now I'm mad because I'm sure I'm not the only customer in GA that had that issue. I told him if I pay y'all $55 a month for unlimited service then I want my unlimited which is 4 weeks of unlimited service not 1 week. BAD! BUSINESS AND CUSTOMER service.

Unfortunately, a few years ago the company was bought out by some European conglomerate, fired all the good people in their customer service department, and outsourced it to some non-English speaking country. Not only is it almost impossible to understand what the representatives are saying, they cannot use their brain to figure out what your problem is. They stick to some script, and are completely dumbfounded if forced to deviate from it. In fact, they won't. On many occasions I had rude support, and people making jokes or otherwise chatting with their friends in the support department and not paying attention to me, the customer. Unbelievable.

Then, there is the reliability factor. While the network coverage has remained good, I have experienced unexplained issues with my data connection that never occurred before the company was sold. Now, for some inexplicable reason every few months my 4G connection will drop permanently. No data at all. The first time I had to fix it consumed a good hour of time on the phone with the non-English speaking support. I was forced to go through a bunch of scripted steps which I knew wouldn't resolve the issue. Don't you think I tried to restart my phone to see if that would fix it before calling? Duh! Why don't you trust me when I tell you that I already did that step?! The Ohio people would!

I then reached a supervisor who reset something in their system (a black box mystery that was never explained). OK fine. But then the same issue happened again. I again had to waste valuable time with the first level support who insisted on not transferring me to a supervisor before we went through all the "idiot" steps. Then the supervisor reset it and fixed it. Third time, same routine! Completely mindless, uneducated people in customer service.

It is very sad how this company sold out to some faceless non-American mega corporation. It is a hollow shell of what it used to be. It's borderline fraud for it to claim that it has "award winning support" when that applied to the OHIO folks who quickly understood a customer's concern and fixed it with pride. Not so anymore. Greedy executives and shareholders have taken food from the plates of the good people here in the U.S. and hired imbeciles that are no better than a robot. If you have hours to throw away with a service provider, Page Plus is a good choice. Otherwise, you might consider finding another provider. I will be.

First they stated the ESN was being used by another number. I've had this phone for 3 years using the same phone number. Bought new from Verizon. Then they said my phone was not eligible for activation... Wait my phone is already activated, why are we talking about activation? So I argued with them and eventually ask to transfer to a manager. The experience did not improve. He refused to help, continued to send the same copy and pasted messages they always send until I lost my cool and closed the chat window. After months of non stop problems and now this... I will not be renewing my plan. After speaking with a Verizon dealer and verifying my phone device model, ESN, and number, they were more than happy to switch me back over, and honestly the cost was about the same anyways.

I was on the phone again with Page Plus today for over 15 minutes and was given help setting up a reoccurring payment. During the process I was assured that this would not process another payment. Later today I looked at my bank account online and it did take another payment resulting in another overdraft from my bank. Page Plus did say they will be reimbursing my account and it will take 4-6 days to process. I did ask for credit to my account for the $60 overdraft fees and was told more than once as I ask to speak with a retention specialist or a manager that they could not help me and it was my bank's responsibility to credit it back. I expressed that my bank may not reimburse me for these charges and that it was not my or my bank's fault for pulling out this money.

I cancelled my account with Page Plus. They aren't that competitive anymore anyway. And who needs the aggravation. Terrible customer service. And dishonest as well. The first question asked when you call is if you want service in English. Problem is the reps don't speak or understand English enough to really give you service. Half of every call is clarifying what is said or heard. It's not the reps' fault. But the company needs to hire people who speak and hear well enough in English to do the job.

My phone number is on my biz cards, website and with many clients and I couldn't get it changed without costing me a lot more time and money, nor did I want to especially since it was their FAULT THERE IS PROBLEM IN THE 1ST PLACE! Each person told me to wait and get it fixed by the next person and that they would pass on the information I just gave them. Totally a lie!!! Each person I had to go over and over what I said to the previous one, each one taking more time to "check" my account.

When I finally got this last person, I argued and argued with him as to why I needed my phone number NOW and the phone to work! All he did is keep repeating the same thing over and over again. Finally we agreed that he would give me a new "temporary phone number" and would have my old number reactivated in 24-48 hrs. THE ticket IS **. I wanted this handled right away, not wait for 2-3 days. I am very angry and upset at the incompetence of their company and staff.

They said there is no number to call someone in the US and they cannot transfer you to the US to speak to someone who knows English. One woman did not even understand the word "port" as in "to port a number." I was baffled. I returned the plan I purchased and will not be using this company again, since I know if I experience any issues with the service, I wouldn't be able to contact anyone who was fluent in English, or even competent at their jobs (according to my experiences at least.) I have dealt with several other companies that did no-contract with comparable pricing and plans to Page Plus and haven't experienced what I experienced here.

Updated: When I called and threatened to leave a bad review, I was miraculously transferred to "management" also hard to understand, thick accent. The only option she gave me was that if I wanted to port my number over the same device I am using now, I have to buy a new phone that is compatible, port the number to the new phone, at which time my present phone will become inactive with its current carrier. Only then, can I transfer the number to my current device at which point I would have to return the other phone. Seems like a lot of work for a service that other phone companies have done easily with no problems (porting the number from one service to the next yet keeping it on the same device). The only thing I had to do with other phone companies was to switch out the SIM card and other than that everything went smoothly.

Problem with 2nd phone - purchased phone online at Page Plus Cellular. Received phone and called customer service to activate said - remove cover, battery and sim card. Problem - sim card was already installed in phone!! Directions on sim card container stated to be installed at time of activation. Required several seconds to remove BECAUSE one corner was already broken off. Activation cancelled. Support ticket to request replacement sim card at N/C. Said I will have to purchase brand NEW phone with warranty. Factory at fault as they installed Sim Card. Phoned customer service 3 x's NO HELP. Language problem. Frustrated with this company - Page Plus Cellular. TWO PHONES and no activations!!! PLEASE HELP!!!

After seeing no other options except reviewing my order on the previous page that only clarifies the price of the SIM card and noting "expedited" shipping as my preference, I clicked the "finish" button to proceed with my purchase. I had a bad feeling I was not getting a chance to review any pricing for shipping and simply going blind paying for "expedited'" shipping. I was correct and to my dismay the charge was $29.99 and no details about delivery time or carrier! So now I'm irate because I can buy the same card for $15 from a dealer or order from Wal-Mart with free shipping. I immediately found customer service contact info, cringing because I went through a situation with Straight Talk's "customer service" and "refund department" (I don't think the refund dept exists, but that another nightmarish story...).

I called Page Plus and of course I greeted by a Pakistani with shoddy English with authority to issue refunds! I get passed along a couple of times to the "refund" department and was told I couldn't get a refund on the SIM card. I became a bit mad and demanded a refund since the order wasn't even processed yet, it's only been 5 to 10 mins! I got hung up on! It was getting late and I didn't feel like fighting with them that night (it took 9 hrs being on hold with Straight Talk to get a refund!).

So waited for the following morning to call. Guess what? Right, another Pakistani saying I can't get a refund! I told her the checkout process is total b.s. and that I, and she, had never purchased anything online with being able to review shipping prices and seeing a grand total before commuting to a purchase. I got hung up on once again! I immediately hit redial and I was finally talking with someone with good English and processed my refund, I assume. "3-5 business days", she says, but I'm not so sure.

I'm making arrangements to dispute the charge so I don't have to go through the aggravation of dealing with these people for weeks waiting on a refund that may or may not be credited. Page Plus Cellular and Straight Talk have the worst customer service I've ever experienced and they should return the jobs back to English speaking employees and hire people that do more than answer a phone and put customers on hold!

They refused to set things right and when I complained about their lack of notices they said, "We don't do that", so they simply don't let you know when they're changing your service. Stay away from this company, they will do what they can to rip you off. They don't even list their headquarters online to make it harder to complain about them with the Better Business Bureau, but eventually I found it (9700 NW 112th Avenue, Miami, FL 33178), unless they lied to me about that, too. I had to contact customer service to get it.

I called again and asked to talk to the manager. She transferred me to a guy who was telling me that he can't give me a receipt as it was paid from the automated system. So I told him "so because your automated system didn't email me my receipt, I'm asking you to do it." He became RUDE and wanted to explain to me that as long as I dealt with the automated system, so I must take the receipt from the automated system. So I told him "the automated system is just technical. I need someone to talk to and you represent pagepluscellular.com and I really need my receipt for my tax returns." He just kept saying "no one can give you a receipt." For that reason I must search for another place to pay my bill or just change my carrier.

Upon contacting Page Plus Cellular to correct the concern I found out this was the beginning of a nightmare with the worst cell phone company I've ever dealt with. Page Plus Cellular told me that I needed to pay for a plan before they would activate phone #4 in which I had already paid for the plan. They would not activate phone #4 even though they tracked that I had made the payment on Dec 4. On Dec 28 I finally asked for a refund back to my credit card for phone #4 since they would not activate it, they stated the service had already expired (No way a service expired that was only 2 days old and never activated). They finally agreed to refund my credit card after finding out they didn't provide any service for a service I paid for.

Dec 29, service stopped working on phone #2, called Page Plus Cellular and once again was told that the service on this phone had also expired. After arguing that the service started on Dec 15 on phone #2 so there's no way the service could have ended I am now told that the phone is no longer compatible with their service. Although they previously stated the phone was compatible and it worked perfectly fine the 14 days it was on (before they stopped the service that is), now all of a sudden it isn't compatible. I asked for a credit and was told I would not get any, "But" if I have a compatible device to transfer the sim to they would turn the service back on, hmmm.

Dec 29 lost approximately $31 worth of service on phone #2 since I supposedly no longer had a compatible device. Back to phone #4, asked about the refund for the Dec 26 for phone #4 in which they never activated the sim or provided any service for, was told that I would see the refund to my card in 3-5 business days. Jan 4, 2017 still no credit back to my card. Called Page Plus Cellular again and they stated that they see the request but the person I had talked to had never sent in the request. Was told that the request would be sent immediately and I would see the credit back to my card 3-5 business days. January 13, 2017, still no credit back to my card. Called Page Plus Cellular, once again they state the service for phone #4 had already expired even though they never activated the sim or provided any service.

After telling them again that they never even activated it to even use the service I purchased on Dec 26 they stated they had already credited the money back to my credit card. When I asked the date that they credited it back they stated Dec 31, 2016. This company never credited back any money and I basically lost $91.79 in services that was never provided. In the process of disputing the charge through my credit card company of $60.79 on Dec 26 in which Page Plus Cellular falsely state they refunded.

It doesn't make sense to me. This company could have made so much more from me by providing a legitimate service in which they would have received $243.16 a month, instead they chose to rob me of a month of service @ $60.79. My phones have now been moved to a different company, was a Page Plus Cellular customer for less than a month. After reading reviews I see why. Beware of Page Plus Cellular, they are by far the worst cellular company I've ever encountered.

This month I lowered my plan on auto pay on my account at their website and shocker it did not upload my payment to my phone but it's showing as a charge at my bank. No phone service because of their error but they took my money! I will be calling them and very likely looking elsewhere for service. It's just too much work and unreliability every single month.