Page Plus Cellular Reviews

Please save your time money and time and stay away from PPC. No customer service, bunch of people how answer the phone and you spend 30 minutes with no solution at the end. I was VZ customer for few years but try to test other companies such as PPC. Porting my number took about 4 days and 20 phone call, no phone for 4 days. I paid for those 4 days without phone, then phone works for 2 weeks and stop working and again phone calls to unhelpful customer service and spending hours and hours with them and finally I was told that my number associate with 2 different IME number on "TOWER", it was a "SYSTEM ERROR" but now I need to change my number to fix the problem! Can you imagine a company forcing you to change the phone number because of their system error. I need to tell you that I spend for monthly plan but had functioning phone for 2 weeks and here you go at the end force to change my number.

Don't waste your time and hard earned money with these people. Any time with network issues or services they will mislead you in a bunch of lies to try getting you off the phone. Why deal with them, hell I lost technically $200.00 in a misleading family plan and will take necessary legal actions against PAGE PLUS WIRELESS. Look out PP headquarters. Money don't grow on trees like that. Customers right the first. Show some L.O.V.E sometimes.

I once had Page Plus a few years ago. I liked them and they were good until the 4G came along. I think spending a few extra bucks on Verizon prepaid is worth it. I decided to go back to Page Plus and I was under a money budget, up until they just let pretty much anyone be a dealer. There is a webpage on Facebook of PP, you can get support and help from people who are dealers. There was one guy I chose to be helped with and he was pretty cool and first up, until he decided to help me out of his own pocket. I told him no, I would like to pay him, and was about to threw PayPal and asked his info to send him a payment to fix my phone and remote access to flash it. He said that it's not worth the trouble and he likes to help people out. Well PP transfer my phone number over from VRZ and they said it can take up to 72 hours - I waited and still nothing.

Page Plus has one of the worst customer service department ever. I have had to call several times on various issues. First of all, many of the customer service agents do not speak English well. They also cannot understand what you are saying to them a lot of times. I have had to call about the same matter up to, sometimes, three times or more to get it resolved. I would be told one thing by one person and something totally different by another.

SIM Cards seem to be a big problem for them. After 12 years with Verizon, I switched to PagePlus just over a year ago. My wife was having problems with her HTC Incredible 2 cellphone, so I purchased her a used Samsung Galaxy S3. This was the first cellphone we have had that required a SIM card, so I called Page Plus to order a SIM card for the S3. The customer service person I spoke to said it takes a “Nano” SIM card, and entered the order; not having any technical knowledge of cellphones, I assumed he was specifying the correct part. When I received it about 10 days later, again assuming it was the correct part, I inserted it into the phone, and it worked. About a week later, the phone reported it had no service, and complained about the SIM card, so I reseated the SIM card, and again it worked – for about a week. I did a chat session with Page Plus support, and the only suggestion was to reseat it again. And again it worked for about a week. When I took the phone to a local repair center, I was told that this was the wrong size SIM card, and it was probably not making a reliable connection, so I purchased another SIM – the correct size for this phone is the Micro size.

I called into Page Plus customer service, wishing to have my current phone number changed. I was asked for my current cellular number and IMEI number. The information was processed then I was placed on hold then DISCONNECTED from the call. I called back only to find out that my old number was no longer in their system and they had no NEW number set up under my account. I couldn't figure out how my phone could just go from being on and activated to HAVING NO NUMBER AT ALL and the WORSE part of the ordeal is that the representative had NO explanation as to WHY the NEW number couldn't be added to my phone. After being transferred multiple times, I was finally told that I needed to go to an ACTUAL STORE and have the number changed because they WERE NOT EQUIPPED to change a 4G phone due to "POSSIBLE DAMAGE".

We are current Page Plus Cellular customers. We purchased a new Page Plus Cellular 4G LTE SIM Card to port another phone to this service. We called to activate service requesting for our existing phone number to be ported over to Page Plus. Instead, the Customer Service Representative made an error and activated our phone with a new phone number. When we contacted them about their error, they said we would have to send them a fax to deactivate the new number. We sent a fax and then once again requested to have our current phone number ported to Page Plus. We were told that the SIM card we purchased has been locked for 50 days due to the deactivation of the new phone number we never requested. We then asked them to send us a new SIM card since their error caused our current SIM card to be locked for 50 days. They said they would not send us a new card and we would have to wait 50 days to try again to use their service.

First three months of my service was extraterrestrial. Got a little over half a month in calls, 3 days of hair pulling out data. My email address ate my data trying to get online team. I paid for $65 - 3 days my phone crashed. Put it in a service shop. Got it back in time to pay $65 - crashed. Did not get use what I paid for vCard. Want months of lost money and the money for my crashed phone and the money for my lost.

I got minutes yesterday, and it won't work still. And I got ahold of the page plus people and they say it might be my phone even when I had this phone for this plan for 7 months and now I start having problems and they won't do anything about it. Very mad.

I call in to pay my month of service, explain to the agent that I also needed to add $10 dlls to be added to my account for international calling. Told her more than four times, the 10 dlls are for international calling. She respond, “okay, got it. International calling.” I release the line, try to use the international calling and I was not able to dial out. I call back and let the new agent know what I have requested on the first call. She looks and informs me that the 10 dlls, the agent had added as data "internet." Inform the agent that’s not what I wanted. I needed my international calling. She only told me "there’s nothing that we can do. If you want international calling, I’ll be more than happy to take that payment for you." I ask for a sup which she told me that they can only void the payment and it will take from 3-5 business day for the money to be back on my account. But if I wanted international calling, I has to repaid them even if it was the agent’s mistake. Otherwise, nothing else they can do, only charge my card again.

The absolute worst customer service. On line for over an hour, being put on 3 minute holds 4 or 5 times during my call with no help! The customer service lady I could barely understand, was rude, disrespectful & NOT helpful at all. I gave her everything she asked for including answers to security questions for my husband’s phone to put on only $12 for him to make it till Friday, when he was able to pay his bill. It just went out about 7 or 8 pm and this happened Wednesday night between around 9:30 pm (when I realized his phone was out) to 11 pm, when the store closed. He did not have enough in his account to cover it. He is a long distance truck driver who just got out of North Kansas hospital at 2 am this morning & is en route home to North Carolina where I am at to go straight back to the doctors as soon as he comes in. I purchased a $12 prepaid pin for him, like I've done several times before & was cheated out of my money because it would not load.

This is 11-24-2014 and I just sent an important text message on my phone. My phone is set up on auto-bill pay every single month. I even bought $10.00 in extra credits to stay on my account so that I do not get the alarming messages saying I have zero balance on my prepaid phone (my page plus **). I am getting the message right now at this moment that I cannot send the text that I am trying to send. It says I do not have enough money on my account to send the text. This is pure abuse to me. I am getting ready to have breast cancer surgery and am out of town, and this is my only phone with me. It is very important to be able to call and send messages.

The first phone broke within 3 months. Took 2 1/2 hours of yelling to get them to send a new phone and to not lose the minutes that I just paid for. Got a new phone that lasted 6 weeks. On the phone again an hour just to get to a supervisor. I would recommend paying the money to go with a more reputable carrier. They send substandard, EXPENSIVE, refurbished phone that die quickly. The customer support people are from the Philippines and very difficult to understand.

You guys don't do your job like we asks. I have to be texting on my bill is due. I have never been text. I'm always shut up. I'm not satisfied with your guys' business. I would never seen nobody to you guys again. I have some friends who was thinking about going with you and I went to him know I'm sick after not having my text that my bill is due. If you guys text people, guys take out a text about a week before the bill is due. Use your brains if you have any.

They were awesome at first, that's how they suck you in! Just bought two new phones, every carrier wanted us to look at their service, but know we were happy with our PAGE PLUS. We were going to buy three more plans for our kids, one who a Marine. Switched phones over, everything was perfect, until one of the phones had no data. IMPOSSIBLE!! We paid that plan about six days prior, and that phone rarely gets used!! Customer service was awful, pretty much attitude was sorry for your luck. Rude, quick, it took 4 tries to get through holding for at least 25 mins each time. Apparently, they set the setting wrong so data was constantly on. We new nothing about that!! Thanks Page Plus!! Now looking for a new service for all our phones. AND WILL BE POSTING THIS ON PUBLIC FACEBOOK, AND OUR FACEBOOK SO EVERYONE WILL KNOW!!!

I don't now what's going to happen to this company after Carlos Slim buying it off. Nothing but amateur. They call themself simple solution but they're simple amateur. Page Plus WAS a great company. Now they will be gone to much competition out there and Page Plus don't stand a chance. They will be gone with their other simple solution carriers.

I've been with Page Plus for the past five years. In the last two years my rates have been going up. I started off with $55 plan and now I pay $67 a month. I don't even use my phone as much only for emergencies. It looks like I'll probably be going over to T-Mobile for $50 plan. Page Plus, if you don't get your rates right it looks like you be losing a good customer.

I replenished my Page Plus plan on Sept 18th for the amount of $80, it should be replenished by current set up as I was told before by Page Plus customer service and it had been working that way. Then I found out by today I only had $10.64 left. First I was told by Page Plus I needed to call Page Plus when I replenished the $80 to have the same plan which was $39.95 even though I thought I was told before the plan will automatically renew. Then I was told by Page Plus that I made phone calls to Canada on Sept 23 and 27, that is why I only had $10.64 left.

I have found that using a Support Ticket Request is the best way to get answers from this company. https://www.pagepluscellular.com/support.aspx#contact. If you have to call them, expect to talk to someone in India and get pissed off because they do not have a clue as to what is going on or what you are saying. They seem to only hire people that understand minimal English. Use a credit card if you can so that you can contest any charges that you disagree with. As a last resort and it works VERY well, file an online complaint with the FCC. It takes a while for this to play out but I have gotten more satisfaction this way than any other. I thought everyone knew about the FCC http://www.fcc.gov/complaints. Good luck!

Page Plus lures you in with low rates and no contract, but you sacrifice any semblance of customer service. I spent 4 hours on the phone with multiple customer service representatives trying to resolve an issue where my phone said "Pre-Paid Service Disabled", but once I finally got them to understand my problem (A feat in and of itself) they had no way to resolve it. They accused me of damaging my phone and then said they weren't liable for it. I finally was able to speak to a supervisor who wasn't any help either. I finally asked for a refund and they gave me only a small portion of what I had pre-paid. Very dissatisfied! Stay away if you don't want to spend hours on the phone trying to resolve simple problems!

Hi. I had problems trying to put minutes on my son's phone. The Page plus website is unclear how you stack auto pay and pins. We are new to Page plus. I tried their instant chat feature to help me get this phone set up for my phone. EVERY 60 seconds (literally) the rep was typing to me, "Is there anything else I can help you with?" I was unable to finish typing what I needed help with. I felt pressured and extremely rushed. I'm not the world's fastest typist. I would call myself decent.

Ok, let's establish one thing about Page Plus Cellular- It's a pre-paid service that saves you a lot of money compared to Verizon. That being said, you are not paying for stellar customer service and you have to read the fine print. I am not one for purchasing cards at convenience stores to up my minutes, I do all my reloading online (like writing this review, simple). I've had my iPhone and my wife's iPhone on Page Plus for several months now. We save a lot of money and get great service through Page Plus. I think many of the negative reviews come from mistakes in not reading the instructions for switching plans (don't do it before your current plan is done expecting that it will just switch to the next plan upon expiration). Also, when porting a number make certain that you are actually following the porting instructions. My daughter got an assigned number when she ported to PP and called customer service and got it corrected. You need to advocate for yourself when I misunderstanding has occurred: Play it cool and explain to customer service what the problem actually is.

Purchased the $80.00 plan for 1 year of service for my 89 year old mother --- a safety plan. Four months later, the phone would not call out or allow calls in, and a message asked for a refill. My mother only uses this phone a few minutes a week. Page Plus states that I still have a balance with them of 30 some dollars. It turns out they misapplied my correct purchase of the year-long plan as a pay-as-you-go monthly plan, which she does not need, nor did I buy. In speaking to a supervisor, they would not correct their mistake.

I have been with Page Plus for over a year now. The price to service ratio is great, with a few catches. Changing plans is always a hassle. First, their system "allows" you to have more than one plan for a phone. So if you change to a different plan, you may end up paying for two plans. Their website is very obscure, and while customer service claims there is a link to cancel out of your old plan, I have never found it (I got burned by this once).

Stay away from data usage. They charge 99 cents/mb. It cost me $9.92 for downloading for only 1 min 35 sec (per conversation with a Page Plus supervisor). They should have data charges in large, bold print when adding a plan to the shopping cart online and should disclose as well when ordering through a live rep. Instead, they bury info in small print on a completely separate page from the order page where you choose your plan.

I had an issue with purchasing a refill card at a local gas station. The cashier loaded the card incorrectly so I called customer service hoping to have this issue corrected. With the plan that was loaded on the card, I had to trade in over 1300 text messages for $250! I spoke with 2 representatives and was told that I couldn't speak with a supervisor. I was told on the second call that I could start a ticket and the original call would then be reviewed and a supervisor would call me back. I never received a call. After calling them back, I was finally connected to a supervisor and was told that the representative I spoke with has been coached for misinformed me; however there was still nothing that could be done. I work as a Customer Service Rep and there is always something that can be done to keep a customer happy. Unfortunately Page Plus doesn't feel this way and no one made any attempt to help me. Representatives seem very poorly trained and lack knowledge of the products they are paid to sell. I will be taking my business to another company and reporting Page Plus to the BBB.

Go with Page Plus if you want them to take your money and give you nothing in return. I had a number ported to Page Plus and guess what, they had to allocate a dummy number to me while I waited for the port, obviously I went out and bought credit on the dummy number - having been told that it would transfer to my ported number. Well my ported number finally came through, but not my credit!!! At the time of the port activation no "supervisor" was available and I was told to call back to get my credit transferred to the right number. I'm in the middle of moving, so I took a few days to call back, guess what - apparently I only had 24 or 48 hr - they can't get this right either - to call back and get credit, so now I'm screwed. I have to pay again for something that I already paid. BUYER BEWARE: THIS IS WHAT YOU WILL GET WITH PAGE PLUS. IT'S BAD NEWS! Stay with your current provider. At least you get what you pay for with them!!!

I've had excellent service with Page pPlus. The few times I had an issue it was my phone, not the service. It is CRUCIAL that you find a good Page Plus person who knows how to flash your phone. I've tried a few and those times I had issues were because the phone was not flashed properly to Page Plus. With my Page Plus guy, I get true 3G service on Page Plus. Everyone else flashes your phone but most don't know how to get 3G speeds. For all the negative comments I'd say most are due to their phone not being properly flashed. The guy I go to is the guy other phone shops call to help them when they have a phone that's too hard to flash for them.

Been with Page Plus for 3 years. Never have a drop call. The $29 plan is reasonable as it now gives you 500 Mb of data. BUT now that I have a WiFi tablet I am having a great deal of trouble using my Samsung Galaxy as a hot spot. I don't know if it's the phone or the service causing the problem? Anybody??

I switched my Sprint phone to page plus one month ago and I have not been able to receive picture text. It shows as a download that never downloads or open up. This is the worst cell phone company I've had since Sprint.

Ok so I have been with Page Plus for about 2 years. They really need unlimited data. Also, today I bought a unlimited card and it sent me a message after I added it and told me, "Thank you for adding your 1200 card." That is messed up. I bought unlimited not just enough for about a week because I text a lot.

I brought a card the day before my reload date. Call put in the pin in and they send me a message that said Card... has been saved and will be applied on your renewal date. At 12:00pm, they cut my phone off. I want to know why. Is this supposed to happen? There is something wrong with this picture. It's 1:09am. I still am unable to use my phone.

Was trying to load a card. Had to wait till 10:00am to call, then another 30-45 mins for them to answer. Come on got to do better. One last thing they need to change is their mb. Straight Talk gives you unlimited data for $45. Page Plus gives you what, 300 mb. Wake up Page Plus. Smartphones uses more data. I pay $55 and get only 2gb. Something's wrong with that picture, you think. Maybe I have to switch to Straight Talk after being with y'all for over a year.

They supposedly ported over my 4G phone from Verizon but didn't give me any feedback whatsoever afterwards. Phone just went out of service. I called customer service and they said, "Oh yeah, you have a 4G phone, you have to go to some quick shop to have it programmed." No such information was on the website, even after I registered and tried to purchase a plan.

Too bad customer service. I make change for my cell phone and they don't transfer my balance. I miss $11.50.

When I moved down to Johnsonville, SC my Boost service got no signal at all. I checked online and came up with Page Plus. That was 2 years ago and I have been with them ever since. I very seldom or hardly ever drop a call and have found their customer service to be excellent. If I get a new phone, it is activated within an hour. For $29.95 a month, I have an excellent service. Traveling, I have never had a problem because Page Plus uses Verizon's towers. I would highly recommend them!

I had Page Plus for about 2 years. My brother gave me an iPhone from Verizon. I had around $75 on my Page Plus. When I went to Verizon to activate the iPhone, they ask me if I wanted to keep my same phone number. I said yes, and they switch the phone number from Page Plus to the new phone. I contacted Page Plus and asked them to give me a new phone number, as I has just switched it to the iPhone. I was going to give the old phone to my wife to use. I was told that I had lost the $75 balance that I had paid for. There was nothing that I could do to get it back, even though I was going to continue my service with them.

I read to see comments on cellular service providers and noticed Page Plus have negative comments. My experience so far (1 month) has been positive and am adding it for balance. I got my friend, who lives in east county San Diego, Page Plus service. It was simple to connect - I did most of it online. Once I called customer service, they helped me quickly and efficiently to connect the service (final steps). We have had great quality phone calls. His phone is an inexpensive, non-smartphone and we took the unlimited service. So far it worked well. If you are concerned and you live in San Diego, this is a great way to get excellent connectivity with Verizon's towers for less through Page Plus.

i joined Page Plus due to their so-called false Verizon coverage... The first days of service were okay then I had dropped calls, no texting, no data and then no service period... It took me more than an hour to get through to Customer Service; then they advised me to check the phone and then get back to them. I was like, "What??" I then went to the retail store and told them about the problem; they checked phone - no problem. Then I tried customer service again and they insisted to check phone again. So I went back and exchanged the phone. The owner didn't want to but he honored the request...

Page Plus takes 2 hours to get in touch with customer service - that's if you get through. The coverage sucks and uses the Verizon prepaid map unlike Next G Mobile which is unlimited everything for only $60. I switched over to Next G Mobile which uses Verizon's full coverage map. Page Plus does not care and is stuck in the 90's. They are the most backward and outdated company. I called and went to a dealer because I couldn't ever get through on the phone for their so called customer service. I went to a dealer who has referred me to a master dealer. I never got through because Page Plus has only like 10 master dealers in the country who are supposed to be running the store nationwide? You think they would have distributors in between the retailer and master dealer to help their stores know something or know how to help it give information.

Okay, so after 2 years on contract with Verizon and their overpriced plans, I decided to switch over to Page Plus and their $29.95 (1,200 minutes, 3,000 texts) no contract plan. What a mistake. I was on the Verizon plan for 450 minutes and 1,000 texts and paying $62 (and some cents) and never went over 450 minutes. My phone talk habits have never strayed from this. I have been pretty consistent with only using under 400 minutes in a month for the last 5 or 6 years. So, I purchased a Page Plus Plan on 2/18/13 for the 1,200 minutes.

I purchased a Kyocera phone from Page Plus on Dec. 03, 2012 with $29.99 month plan. I added additional credit of $29.99 on Jan. 7, 2013. Almost every time I have a message stating I have 45 cents credit, I have called customer service many times to correct the problem but it never gets corrected. I made very few calls and very few people are able to reach me, because it says balance not sufficient to accept calls.

I ordered a phone from Page Plus Cellular, paid $150 after shipping it here to my home, and from shipping it to the Kyocera Warranty Center along with the purchase price. The phone was inoperable the day I tried to turn it on - screen frozen and lines all down the touch screen. Page Plus says there will be a restocking fee unless the phone arrives defective. They claim their phone was tested before being sent. Maybe it was, but I never got to make one call from it, never even activated it. Whatever happened, I never got one ounce of use out of this phone and they, so far, have refused to refund me or exchange the phone.

I have been a Page Plus customer for two years and I am not only angry but very dissatisfied with how I have been treated and how they have just stolen money from me! Recently, my phone was cut off and I was told I had a zero balance even though I had over 300 minutes, 95mb of data and 700 plus text remaining on my plan. They even sent me an email confirming this. However, my phone was cut off and I had no choice but to purchase another plan just to get my phone turned back on. They suggested I should have called customer service but I was 800 miles from home and this was my only phone. So I could not call customer service until I got the phone back on and the only way to do this was to purchase more time.

I've had really good luck with Page Plus so far. I think it's because I had an existing compatible phone and I activated it and always buy my minutes directly from them and not a third party that might leave out the fine print. As long as you check your minutes and renew before the 120 days as noted to be required on their website, things go pretty smoothly. Once in a while their website is down, but aside from that I've been very happy to have moved from a contract plan to their pay as you go program.

I ordered a Kyocera 4000 phone, paid $79 on Sunday. Three days later (and still), same phone went on sale for $49. When I complained, I was told all sales were final. I have used this company for 3+ years. I was not allowed to talk to "Terry" the supervisor. I bought a monthly plan, complimented the CSR, complained about "Terry".

Just 2 months after deciding to use Page Plus services, I called the customer service to buy 5 months of prepaid cards since she said that was the maximum amount I could purchase. Three months later, today, I viewed my account on Page Plus website to view my balance since I received a text from them saying my balance is $0. It showed my balance, but short of one month. I called customer service to question this and they notified me that I needed to pay $10 for being "inactive for 120 days" and the $44.95 balance I had was removed due to not being active. They said if I wanted to continue my service and keep my phone number, I needed to give them $10 as my credit and for my account to be considered active.

On Sept. 22, 2010 at about 2:45 PM, I bought $10.00 worth of phone minutes within the contracted four month period (May 24th 2010 at 1:44 PM till Sept. 22, 2010 at about 2:45 PM) believing I was two days early for the purpose of keeping my investment of $47.00 worth of phone minutes. I learned on Sept. 24th that it was not a four month contract but a 120 day contract and I was forced to forfeit my $47.00. My many efforts with Page Plus customer service to reinstate the $47.00 failed. Because I missed by eight hours a 120 day deadline that was never disclosed to me.

I paid my bill 3 days before the due date and 3 days later my phone service was terminated. I went to the local store where I pay my bill and made them aware of the problem. The manager called Page Plus customer service number and spoke with a rep and she kept saying oh the customer went over on her data usage on her plan. He explained to her that he had my account pulled up and informed the representative that he noticed that the system did not renew my plan after I paid. The representative got very rude with the manager and he then asked her to put a supervisor on the phone, the supervisor got on the phone and was very rude and loud. And she told me and the manager that she didn’t have time to be on the still talking to me or him. She hung up the phone and I ask the manger to call the number back for me so that I could speak to someone different.

I live in Savannah and have used Page Plus without incident for 5 months. I paid my bill and was able to use it for 4 days and then received a message stating I had insufficient funds. When I contacted Page Plus in Ohio, I was told by Kendra that my bill had been paid a day too early and that a Blackberry is also the reason that my web minutes were used when I hadn't even accessed the web.

I had been a loyal customer for 4+ years. I had used my cell phone on 4/14 without incident. The next day I tried to place and heard a message that my account had a balance of zero. My previous balance was $78.00+. I called the toll-free number to see what was wrong. After 20+ minutes on hold, I was finally able to speak with CSR Monica.

Without any warning or concern I discovered I had lost 58 hours, because I did not purchase more minutes before 120 days had expired. After contacting the internet company named "BabbleBug" who is the company I pay to load my minutes, I was informed of this policy and was told I could only retrieve 1/3 of the minutes back. I believe that if this is a true a fair policy, that it should be a major fact when purchasing these type phones and minutes., and not just within the "Fine Print".