Metro by T-Mobile Reviews

I have had MetroPCS since 2008. I couldn't pay one month so when I did of course they gave me a new phone # which is fine and understandable!!! The reason why I had to chose MetroPCS is because there's no contract and the prices were reasonable with everything unlimited. Well recently they switch to T-mobile without notifying me and my data is not unlimited with no notification. So now I'm very very UPSET with them because I don't have unlimited and it's all about gigabytes that I was not notified about!!! How do I start a lawsuit??? When they had changed our plans to T-Mobile, by law they have to notify us and they didn't!!!

Not Unlimited Everything! After upgrading to the MetroPCS $60/Month "Unlimited" 4G-LTE plan and four calls to MetroPCS, they admitted that their "Unlimited Everything" plan limits the speed after 6GB to ~100 kbps, roughly the speed of a 1990's phone-modem/fax machine. The phone continues to operate at the normal speed, but restricts its WiFi Hotspot feature to the ultra-low sub 120 kbps "speed" which is not mentioned in their "Unlimited" plan. 2GB for $10/month is the same as adding 1GB for $5; their normal "Topper" price. If you compare MetroPCS to Verizon or AT&T that wants $15 per GB of data, MetroPCS is a comparative bargain, which is the only reason they get two stars instead of one.

Zte Zmax phones have a problem. T mobile pulled all phones all the shelves. Metro put them on the shelves knowing it has a problem. Metro workers say the defect happens after a couple months of using the phone. This phone company sucks. They don't back up their year warranty on their phones knowing they have issues with the zte zmax. My husband owns a business and they want him to be without a phone for 10 days. We have five kids to feed and this phone is what makes our world go round. I know if I was a customer and I needed my floor fixed or my toilet ext and call the company and the phone wasn't on I would call someone else and we would lose a lot of customers. If a customer complains on a job we go back and fix the issue at hand right away. So word doesn't get around about our business and they tell their friends to call us.

Bought a phone from the Oxford Store for 200.00 dollars on June 3rd 2015 and now the LCD screen went Blank and would not come back on. So went to the store and Iris is her name and was explaining the problem and she told me that she could order a new one but don't know how long so I demanded for another phone equal to the value. Iris said she couldn't do that. This is POOR customer service. So she said she could order but couldn't give me an arrival time frame. So my fiancé came up and Iris didn't wanna help so she call the police on us so we left. Just because we wanted to solve this matter she couldn't be bothered she was in a hurry to go to the back. I filed a COMPLAINT with the Metro Pcs and now on here. So moving on to VERIZON.

I bought new phone. When bought request insurance - did not realize till later not added. When contact Metro told too bad. Paid full price for phone. Will not unlock it so can switch to decent company then phone won't work in Lake Charles. I am disabled and homeless and got ripped off. Company refused to fix this.

I like to contact an agency in praise of their excellence and commitment to their customers. I went to Metro PCS on June 28, 2015 to your location at La Vista Road and I was mesmerized to see that you customer service workers are only concern about selling a product not offering good customers service and satisfaction to your customers.

January 2nd I saw a deal they were advertising. I went to the store on 379 South Main Street Wilkes-Barre, Pennsylvania to purchase this phone. They told me they did not have that phone but instead he would give me a different phone which ended up being broken within a week. I brought the phone back, I told him I wanted the better hundred dollar F60. He said he did not have one in the shop but he could get one for me. He charged me a $15 replacement fee for the phone. My replacement phone came before he could get the F60, the replacement phone was a new one, not a traded-in one in which he originally gave me. I went down to talk to him, I told him to hold on to the new phone and I would give him the additional $50 to get that. He gave me a Metro PCS card with information written on it that I paid him $50 as a receipt.

I've just recently started get annoying ads that pop up while I'm listening to music or surfing the web. I didn't sign up for this **! I can't believe that they're doing this.

Metro is no better or worse than the other cell phone companies. The products are decent, the coverage is usually pretty good and the prices are fair. The problem is the customer service and it's a HUGE problem. The employees at the franchise stores receive minimal training so do your research before you go. If you have a question it's likely you will get the wrong answer from someone who doesn't know...and doesn't care. The "corporate" stores aren't much better. I have dealt with the corporate store in Vacaville, CA several times and although the staff has tried to be helpful, they really didn't have the correct answers to my questions, and in fact gave me wrong information more often than not.

I've been with Metro PCS for about 1 1/2 years now and honestly I'm looking to change service soon. The service is horrible. My phone goes in and out, I receives text messages and VM late. I've had my phone reset, and bought new phones, still the same problem. I pay my bill every month. I call to ask for an extension, they refuse to give me one because of having one a few months ago. You can call any phone company, even Cricket which is similar to Metro and they have no problem giving you an extension. Metro PCS don't care about nothing but getting our money. I will be changing my services!!!

Just started the $30 plane and spent $98 for everything and already 3 days after getting Metro, I started having problems. Not happy, I even called 'cause it was say my bill was $50. They did not do nothing about it at the time and I told him I get free data and it's not even working. And my bill not due 'til the 3rd, but it's saying it's due 30, so my phone better not be shut off. I called Customer Service, they tried helping. I would say very nice people over the phone, but I don't know what the hell they did to my phone? It's even worse now. They did put it back to $30 plane, but my phone is even worse than before I called. I even lost pictures 'cause I told her my pictures was acting up too - they would be there but I could not see nothing but black pictures. And she told me to take sim card out and I lost some good pictures of my 2-year old. I'm very very very upset with Metro and I don't think I would be paying another bill if this don't get fixed. WTH.

I am a long term customer of a very shaky phone company, Metro. I have dealt with many of their cheap Asian phone breaking and having to buy new phones every year. Now they cut off my service mid month to say I have to get an upgrade for $75 and they won't honor my old plan, which was $25. To stay with them I would have to give up my perfectly working phone which will lose all my contacts because they never bother to put sim cards in their phones or start all over with another phone company. I will choose the latter because another carrier has plans for only $19.99 as does Virgin and I don't need 4g data on my phone plan thank you very much. I predict Metro will go out of business and soon for horrible customer service and phone service.

I wish I could give negative stars! I needed a new phone, so I went with Metro. I was taken for $107 I couldn't afford to lose. Tried taking it back two days later WITH RECEIPT, and told they will only refund $29!? I am stuck. So I figure I'll just make the best and stick with it for a month, then switch new phone to T-Mobile and keep my old broken phone as well, since I also paid for the month on that. Now the phone doesn't work and I no longer have the receipt, since I told him to stick it when I left the store. I guess my stupidity. Should have known better! I am beyond pissed! I'm tempted to throw this phone at both ** that sold it to me! Run from this company! They are worse than Sprint! At least my Sprint phones worked!

Received notification that they are no longer going to provide service after 6/22 for a phone I bought from them two years ago for over $600 dollars because they upgraded "their" equipment. They suggested that they will provide $200 dollars towards another phone that they want me to buy from them for another $600 plus dollars! However, they sent me numerous notifications before my payment due date that I owed them for the next month's bill which included this phone. And they took all of my money! What a crock! And what a way to ensure that they make more money from the folks that bought phones from them by making them pay for new phones!

Terrible company. Decided to try them out as they are not expensive, but you truly get what you pay for. If you go with them, but ready for missed calls, texts delivered too late and the most abysmal customer service on the planet (including a website that never works). When we were finally fed up and ported our number to another company, they told me they couldn't give me a refund for the unused days because we did not cancel our account first. COMPLETE SCAM. Cannot in good faith ever recommend them to anyone.

I have had Metro PCS for several years and was satisfied with their service. When they merged with T-Mobile I was forced to change phones or my phone would be disconnected on the 21st of June. The reason I went to Metro in the first place is because I did not like T-mobile. Metro sent me several messages warning me of the situation. They also stated in their texts that I would be able to obtain a new phone that worked with their new company and all I had to do was bring my phone into a certified dealer and pay the taxes on the new phone. This is simply not true. I went into a Metro certified dealer that told me I would have to pay for the new phone and addition service charge of $15.00. I basically left and went to Boost for an awesome phone and I am paying $10.00 less for better service. I am saving $10.00 per month, the Samsung phone cost $90.00. So basically I am up $30.00 for the year. Good bye Metro! You have no loyalty.

Metro is making me change phones to meet their upgrade services. However they are ripping me off in the process, I paid almost $640 for a new phone 2 yrs ago. Nothing wrong with my phone but if I don't upgrade I lose service. The options - DOWNGRADE to a cheaper one or pay extra for one with the world same value... Why my phone was paid in full and worked fine. I call this robbery of a loyal customers of 11 yrs. Time to change. Don't get Metro T mobile. They will rob you too. Anyone looking to sue this company for robbery please contact me and count me in! 5 phone line plan and we all had to pay extra or downgrade to cheaper phone. How is this allowed?

I had an interest with them because they had unlimited internet for 60 a month. Well I also paid the activation fee. Going on 2 weeks, I have had the worst service. I can barely get online to even post this. I have to refresh websites and apps for 10 minutes straight just to finish loading a page. This is crappier than dialup! I called MetroPCS and they put me on hold numerous times each in 30-minute increments when I complained about the bad internet and calling service. I live by a T-Mobile tower. And I couldn't even make calls unless restarting the phone because it says not registered on network but the *611 call works in a snap!

For weeks Metro PCS has been out of the Samsung Avant and they have a display for this phone in their stores advertising and instant rebate. I've contacted 8 stores including corporate and cannot even find out when they will get one or where. I ordered online and got a defective one that I sent back. Also if you order online the rebates take much longer than in store plus the activation fee. This certainly seems like FALSE ADVERTISING to me because the Samsung Avant is only on sale with the rebate this month and there are NONE!!!

Bill Due: 10th of each month (pay as you go). Paid bill: late on the 23rd. Next bill: STILL THE 10th. Why would I pay 40 dollars on the other 23rd to turn back on my phone after it was turned off since the 10th. Just to have to pay 40 again in 2 weeks. They said my billing date doesn't change when I pay my bill on a different date unless I pay a 5 dollar fee and ask them to change it! That is not written in the terms and agreement that I signed!!!

I have been with Metro PCS for 11 years and I have put up with all the cheaply made phones that break every year from buttons not pushing and getting stuck to no data and bad charges all breaking the same way. I was never a cell phone person from the get go and refused to spend money on high priced cell phones with high priced bills. Well I changed my phone because it was broken as usual and had it switched over from a small android where I received ok data sometimes to a LG 4G and the lady with the messed up attitude because she knows she is working for a messed up company and has to be the devil's advocate, but she told me that because I have that phone that my bill would only be 30.00 a month. No mention of not having any data. So I paid 30 twice and then I got a text telling me to pay 10 dollars extra. So I went to Metro PCS and they told me they don't have a 30 dollar plan after I had already paid 30 twice.

I purchased a new phone, Samsung 4G on April 24, 2015. After a month I started having problems with the phone, it started dropping calls. I had problems with the phone fading in and out when I was in the middle of a conversation. I went back to Metro at 617 Caliente Dr. #B in Sunnyvale. I spoke with the manager, **, she tested the phone and did discover that the phone was defective. She mentioned to me, in order to get a new phone, I would have to pay another $15.00. They sell me a defective phone and then expect a customer to pay more money for another product. This is nothing but a fraudulent gimmick by this company.

I am tired of people complaining about this company. You get what you pay for. In my opinion, you get great service. Better than Sprint where I worked for many years. Their phones are cheap. The lowest is $29.99. What do you expect? The phone works pretty well. I can't believe they don't charge more. People complain about the $3 fee. That fee is for the charges the bank charges the dealer. Your money goes into a dealer's account and then they pay your bill. This is a courtesy fee for you. Come on! Everyone charges for fees. If you pay online with a credit card there is no fee. So you do the work then you won't get charged. Make sense?

I been a loyal customers to Metro PCS. Had signal problems with every cellphone from this company. They promise you 4g high speed unlimited data and don't live up to it. I recently had a phone that ended up broke. They won't tell you the truth. Then they don't pick up no cost had the plan be legit or customers service they say what they gonna say to get your money. I pay 68.00 dollars a month for this. Really. I also pay for Hotspot. I thought customers was always right. Just another company taking advantage.

Phone sucks. Can't call or receive calls. Says I have wifi. But can't do anything but play games. Took it to Haines city metro. They took battery & sim card out, blew on SIM card & said it's working. No it's not working. I'm pissed.

My mom bought a phone because, as per Metro PCS, she needed to update her phone to one that had a chip/SIM card. So she gave in her old phone for a $30 credit and paid $60 for the new phone. The new phone doesn't work. She returned it and they said they couldn't do anything. All they would do is change the same phone even though my mom was willing to pay a difference for another phone. So the second phone did not work as well. Every time the phone rings the phone actually turns off and is non-responsive so I decided to take a walk to the store and ask to see what we can do.

My ZTE Zmax was acting very funny last week. I took it into the store last Wednesday and they told me they would get me a new phone and they didn't have a loaner phone so I waited and this yesterday went to the store and was told the order went thru on Monday but I could be looking at another few days for my phone so still I had no phone to use. The girl recommend to me that I should get another phone to use till my phone came in.

Data Plan cut off before data ends, Google Voice to my number don't work, Web Account Creation is a NIGHTMARE!. They do not respond via Facebook to fix problems, they cut you off when you call their phone system. In danger of losing my number.

I needed to have my voicemail reset so I called and they told me to go into a store!!!! He said he didn't know how, why. This is 2015 I shouldn't have to go into anywhere.

I ordered 2 LG G Stylos early Monday morning. Received an email stating that I left something in my cart. Called my credit card only to learn that my payment was pending. The next day my card said the payment had been processed which was odd being that I hadn't received a confirmation number or tracking number. Checked my order status online through Metro to see that my order was cancelled. Couldn't get through to customer service after calling 3 different times, constantly hearing their lines were busy. My payment was accepted but still receiving emails that I "left something in my cart," only to check (for the second time) online & seeing nothing in my cart! I'm beyond pissed off!!! No phone, no email confirming my payment although they took my money. Had I known or even thought of this as a possibility, I would've purchased my phones in the store. Anyone experienced this with Metro Piece of **?!

MetroPCS is forcing me to buy a new phone because as per their customer service are changing networks. I basically have two options or a get a cheaper phone for free that does not even meet to features I have with my current phone or pay 649 for the equivalent of my current phone. This is so not fair for all the customers. My current phone works just fine and it does not need to be upgraded. They are forcing me into buying a new one. How can consumer affairs allow such this to take place? You should be protecting us against these situations.

I was sent a text that I had to upgrade my perfectly working LG phone or it would not work the next day due to towers. They took my good phone to give me a worthless Alcatel junker that I hate. I have been with Metro for 8 or so years and never dropped a call. Now if I can make 5 calls in a day I'm doing good. Very disappointed and will be leaving Metro PCS.

I have been getting messages that my service from Metro PCS will be interrupted if I don't order a new phone. I have had the service for several years. This is ridiculous. My LG smart phone works fine (when its not being hacked), and I don't need another phone. Since when are providers deciding when a customer has to get a new phone? I have had issues with phone hacking, in which Metro PCS may or may not be involved it, but it's extremely curious to me that the service is so unprotected and hackable to allow nefarious individuals carte blanche to hack phones using "spoofing" and all other manner of hacking--then tell me I need another phone. For what? So they can continue tracking me and reporting it to hackers?

This is the worst service I have ever had and I started off with a bag phone in 1990. I work with 500 people and it's embarrassing that everyone can use their phones but me. I have had them for 2 months. They have 2 months and I'm going back to Sprint.

I purchased my Samsung Galaxy 3 in total for $453.00 about 1.5 year ago. Recently I start receiving the messages about a phone upgrade that I must follow up on otherwise my phone will be disconnected soon. I went to one of the Metro PCS stores and was advised that there are some changes happening on Metro PCS company's behalf. I still don't know it is exactly, and now I must to trade my current phone for a new one.

Heard about Metro PCS. Went to their website and was directed to my local Walmart as their agent. Called Walmart and Walmart's associate knew nothing of it, claiming I was calling about their family plan which of course is more money. Tried calling 1-800 Walmart who had no more of a brain than the store associate. But after prying it out of him, finally got a phone number to Metro PCS who does their best to be inaccessible to their customers. (Seems illogical to be inaccessible to someone who wants to inquire about doing doing business with you, but these days there are all kinds.)

I had this service for not even a year now. My service has been great. I have the 60 plan that includes unlimited everything. No data limit. The last couple of months my calls are dropping then when I try to call back my phone says "emergency calls only". Wtf? My bf tries to call and he says it goes to voicemail. We have same phones and same service. I'm not getting calls and he has the same problem. Texts sometimes take hours or even a whole day to come through. I will get a voicemail but it says I never received a call. I'm truly getting fed up and now am going to look for a new provider.

I made a payment last thru when I call Metro because I haven't received confirmation via text. They say it didn't went thru so I went back online and made a payment twice. Come to find out it's some type of error on Metro's part. So my bank told me Metro got the funds to call back. So I did. Metro plays the blame game. Even though I have the transaction number it wasn't good enough to them so I waited till today Tuesday to get my funds back. Now this morning I said let me call them to make a payment over the phone. I call. I same asked the cs rep any possible way to waive the 3$ fee due that.

"ACTION REQUIRED! This Metro PCS phone must be upgraded or will lose service soon. Come in & you can likely upgrade for FREE (before tax)." This is the text I received today from Metro PCS. I paid $500 for my phone. WHY AM I BEING FORCED TO TURN IT IN AND BUY A NEW ONE?!!! To "upgrade" my phone that doesn't need upgrading...I have to get a Samsung S4 or S5 which will cost me $280.00 plus tax or $450.00 plus tax. Or I can of course "DOWNGRADE" to a phone that I DON'T WANT!!! My phone is perfectly fine yet we are being forced to upgrade. I waited a long while to get the money to pay cash for my Samsung S3. This seems illegal.

Received a text on my lg cell phone saying I needed to come in and upgrade my phone or it would stop working. I go in to find out I had to trade phones. My phone was worth 300 dollars with perfect signal and received a 107 dollar Samsung avant poor quality and they swore they had towers everywhere. They lied. Came to daughters and no metro/t.mobile towers. I have heart problems and can't even dial 911 in Quinlan tx. A lot of people who had metro is leaving due to lies and misrepresentation.

Metro is upgrading their system which for some is requiring a new phone. My issue is that my bill had just been paid and they could prorate the new coverage, but there is no refund or credit for the unused service of the old plan already paid. This does not seem fair. I am disabled senior on a limited budget and can not afford to just give away my money like that. My only option is to go back on the day my bill is due. What a waste of my time after waiting 45 minutes for a customer service rep to help me to hear I need to come back later.

My husband and I have been with Metro PCS over 5 years and was pretty satisfied with our service until two months ago. All of a sudden we were not able to dial out or use our internet, we would have to restart our phones or go outside our home to use phone. I called Metro and they troubleshoot my phone and it will work for a hr then stop. I called back and same process was repeated every time. Then a agent told me to take my phone to a store to get it serviced. I went only for them to tell me it maybe a problem with the tower and I shouldn't try to get another phone because they will only replace my phone once so it would be pointless if my phone was not the problem. He advised me to get a ticket number so a tech could check tower.

I bought a new $400 phone a couple years ago and now Metro PCS is changing networks and they're saying I have to buy a new phone and they will give me a small credit towards a new phone. What a bunch of BS? They should offer their customers a brand new equivalent phone for NO charge... Are they nuts thinking people are just going to eat the cost of their existing phones? There should be a joint lawsuit filed against these ** and if anyone wants to contact me, please do! ** I guess there is always small claims court!

Was sent a text message and a voicemail stating I would receive a new phone since they are merging with T-mobile. But, when you get down to Metro they have no new phones left and tell you that they have something else that they can sell you and should not be that much more. I should not be out anything just because they merged. Took 2 hours of my time. Had to buy a phone and case I did not like or want. My phone was not even old. It was really nice. They took that too in exchange plus charged me 32.67. Now they are going to refurbish my phone and sell it for way more than the trade in value they gave me a measly 20 bucks. This is called a bait and switch and it is illegal to do. It's a scam cause you are being lied to and not getting a free phone. And I was told it was worthless anyways if they had it.

I want to say I like y'all service plus how cheap y'all plans are and phones. Thanks. Love being a customer.

I received two text messages from Metro PCS yesterday DEMANDING that I upgrade my phone to an iphone or lose service. How is it legal for them to make this kind of demand on me? I would upgrade to an iphone if I could. They don't know my financial situation so how can they demand I upgrade or take my current phone service away? I'm NOT ACTING on it! I smell a scam.

I bought new Samsung S5 - unlock, to connect to my Metro PCS account. For 2 days all my friends says they can't hear me or very bad sound. I try to call 611 - after 10 times, always drop calls. What is wrong with this guys??? Too many commercials, this what it is. I finally get to customer service and they can't hear me. Try to make some troubleshooting but I think Metro PCS s... their service. Very bad experience. I think to move to T-Mobile again!!!

I'm unhappy in buying a phone with a plan that claims unlimited data when I was with a provider that lied to me cheaper. The unlimited data is not that. Once you reach a certain point they slow down the phone. This sucks for us but you got my money and I'm sure that's what counts to you.

I purchase 4 telephones (galaxy light) through Metro PCS for a family plan. Sign up with their service but after a month I was not happy with their prices on that plan. So I decided to switch to another carrier. However since I paid almost $400 for all four phones and I asked if they could return my money for the phone or let me switch my phone to another carrier. They say "no". They will not give me the unlock key or number for the other carrier to use so they can unlock my phones. They are saying I have to wait 90 days, 90 days!, to get my phones unlock and switch and begin to use them again!

I made a mistake going with Metro PCS, don't make the same!! The service is below rateable, your hotspot is going even when not in use, every time you use wifi they bill your hotspot. When you pay online, the server tells you your card is declined yet Metro PCS got your money. Watch your credit card with them, they do double bill fast, their banking rules are for their profit only. If you pay twice online they have a no-refund rule. This company cannot take American Express so you know there's a problem with their operations when American Express won't give them a server number. All I see at these stores are low income and drug dealers, one spot has pimps selling their goods and the manager allows this to happen.

Called tech support. My Alcatel fierce phone screen is locked on touch & talk. Called customer support to get problem resolved, told by rep I need to go to the corporate store. And all of their supervisors are in a meeting. My phone screen is locked and will not scroll up or down with the touch to talk. I informed them that I need my phone for emergency purposes for tonight, because I have a small child who is ill. The rep kept telling me to go to a service center - it is now 9:00 pm and I was informed there are no technicians available to help me.

We had a problem with our phone. The problem was covered by our insurance. Reps were surly, defensive, rude and unhelpful. Was given another number to call. Called that number. That rep wiped (supposedly) our original contract information. When I paid our last bill, the insurance payment was still there on the receipt, but I wasn't given help from the insurance policy. It's bogus, phony, illegal, I believe. They haven't returned my "cancelled" insurance cost (which was cancelled by MetroPCS, not by me), and refuse to help with a replacement phone.

ACTION REQUIRED! This Metro PCS phone must be upgraded or will lose service soon. Come in & you can likely upgrade for FREE (before tax). This is the text I received today from metro pcs. I went in to see if it was accurate or a scam. I was extremely upset and truly disappointed to hear that yes in fact I would need to upgrade. They offer a trade in credit for the phones that need to be upgraded. The issue is I paid about $500 or more if you include takes on the phone when it came out. I figured I’d have it for a long time. The credit I get for it is $219. That’s less than half of what I paid. To actually upgrade I’d have to get a Samsung s4 or s5 which again are in the $500 dollar range.

Well on February 16, I have bought a IPhone 5 with 32Gb and on the same month it turned off and didn't want to turn on no more. So I went to the Metro PCS where I bought the cell. They told me I had to go to the apple store so went. They open the cell and told me that they had sold me a fake Iphone and they don't want to give me another cell. They said that they’re fixing it and it's passed 2 months.. Please I need help.

Bought 3 (three) phones: "Truly unlimited" data on the more expensive plan STILL SLOWS DOWN TO 2G AFTER USING 2GB. Needed to do a warranty on 2 out of 3 of the "new" phones. Went in the next day and one of the company owners was there. Told us she will put in a warranty exchange and it should be there within a week. Several calls were made to the store but no phones had come in. A month later, when customer service was contacted, no warranty exchange was put in. Customer service was not able to locate the store and said it is necessary to go to the store because they cannot do anything on their end.

Sometimes I can't get decent internet service. It either runs slowly or not at all and I'm on the unlimited data plan. It's very frustrating and it's not what I signed up for. Everything else works perfectly so I'll wait and see how you handle this before dropping out.

I ported my phone number of 6yrs. to MetroPCS on 3/13/2005. Paid for a phone, SIM kit, port fee and $40 for the first month. On 4/13/2015, I went online to pay for the next month and my # could not be found. I called customer no service and went into "Purgatory of phone hell" 2/twice out of 10 calls did I ever get to talk to anyone. Both told me that my # was ported away "to a magic land of no return" and for extra fee, they could try to get my number back, but I had to find out where THEY PORTED MY # TO! No one knew where it went or who called to take my ** # "but they had my PIN" so it was ok. I asked for the manager but he was on the floor, so I asked for his # and I was told that they didn't have #'s and would have to go back into the auto-system of customer no service. The first person I talked to replied to me after I said that I would call the FCC to join the rest. "Okay, I WILL REPORT THEM TO THE FCC."

This has got to be the worst company I've ever dealt with. The online system rarely works. The customer service reps are in the dark about... well... everything. They are almost always "experiencing technical difficulties" and one can rarely engage any of the services purchased. It's cheap for a reason and not worth the alleged savings. I was on the phone 3 and a half hours trying to untangle a mess that they should have fixed in a few minutes. I purchased a feature. It did not work. Fine! Give me my money back. Got disconnected. Fix the problem. "You must be referred to our technical dept who will contact you in... oh about a week." They should not be in business!

Normally I would say people, as human beings have faults and what not, but this is ridiculous. Not only am I upset but aware that every time I enter the Metro PCS shop located at 1407 SAINT NICHOLAS AVENUE, NEW YORK, N.Y.10034, I am rudely greet by clerks who give me surly looks, they don't have to say anything for me to know how judgmental they are, what do I have to do? Be rich and well know to be treated decently?

I tried paying my phone bill today on 4/9/2015. My phone bill is due on 4/12/2015. The website told me my payment was Unsuccessful. I am completely dissatisfied with this service. My girlfriend is also having problems from day one when she bought her phone. She can't make phone calls and it times out when doing anything. She has spoken to the store manager several times. He told her he would order a new phone. The new phone came in 3 days later. The second phone was also a crappy phone. She was having same issues with the phone. She can't use phone for phone calls. People can't hear her when she speaks.

I bought a phone which was working fine. I was paying the monthly payments until one day my phone shut off and stopped working. I went to the Metro PCS store and asked why my phone stopped working. I was told they merged with T-mobile, and now my phone is not compatible with their network. This is insane! I was paying on time every month and I was also paying additional for insurance on the phone. If I have to PAY for a whole new phone then what is the insurance money used for? Now all of a sudden they are going to tell me I have to buy a new phone or my current phone won't work. :((( Metro PCS definitely lost a loyal customer who would frequently buy their products and services. Angry customer. :(

I can say their phone service is horrible. I have dropped calls almost every single call. When I am on the phone I can't move or it will drop. Their customer service is an automated line that is never answered by a human... forget that. Worst service I've ever encountered in 30 yrs of phones. Would NEVER recommend.

Callers could not hear me... I had to go to another carrier. Metro PCS said no refund with only 5 days of service. Lost $105.

Well first, I'm not getting the 4 for $100.00 plan which I was promised. I'm paying $130.00 and they continued to charge me for insurance after I got rid of it several times. All our phones had problems, and with the insurance, I would have a $50.00 dollar deductible which is more than the phone worth. I bought another phone for $49.00 and was charged another activation fee. Within 30 days, the phone is broke. They would not refund or give me another phone. They wanted me to pay $119.00 for the EXACT same phone plus re-activation fee. Metro PCS representative said that I would have to go back to the same store.

On 3/26/15 went to the so Rainier ave branch. Against better judgment I walk in the store wasn't greeted until I spoke up and said, "Excuse me." The rep ** looked at me as if I were interrupting him as he spin around in a chair, as if he were some teenager with his first job. However I went in the store after doing walk thru over the phone system reboot. For I had problem getting my sim card to read and the double tap disable. So before I hand ** my phone I show him my setting button as I said before a teenager with his first job. So I start looking around the store and at the corner of my eye I see him opening all my app from my contact, text messages, my apps. I was trippin or shocked until I turn full circle towards him observing him looking at all my pictures and videos and some of those pictures and videos are very personal. I'm private and confidential for other parties besides myself.

I went to pay my bill on March 26, 2015. There was an employee there who told me that since I had a old phone, my phone soon will not be working, bec it was old and bec you merge with T-Mobile. She told me I had to get a new plan and a new phone. I told her I would come back on Saturday. As I walking out, I asked her for her name, and she refused to give me her name. I only know her name, bec another employee screamed it out to me, but at the same time, I heard the employee saying, "DON'T GIVE OUT MY NAME. "Which I found very suspicious. I asked her, "Why?" And she just mumble something, and I walked out without paying my bill, which she told me not to pay since I was coming back Saturday. Could you please tell me if this is true what she said about my phone? Thank you.

I have had Metro PCS since 2010 because I added a new line to my phone. Did not work anymore. They raised my price to 160.00 a month. I think this is ridiculous. The lady I spoke to was inconsiderate. They even took away my Mobile Hotspot. I'm looking into better service. Please don't deal with Metro PCS.

I went to MetroPCS to buy a cheap cell and the seller told me they have a $27 payment monthly and she told me to sign a paper. I told her I have diabetes I cannot read that. She said is to get phone making payment of $27 a month. They told me the cellphone sale price was $379.00. When I got home I notice was no invoice in the bag. When I check my acct they took 2 payment of $27 and they starting taking out $235 a month for less than 3 month and at the beginning they told me if paid within 90 day is paid as cash then the phone was paid before the 90 days.

I paid my bills early and decided to change my service because losing connection trying to get my refund since October 2014, $70. Until now march 2015, no refund received..... case # **.

I have been a loyal metropcs customer for four years. I've owned a variety of phones and never had grief with any of them until I purchased my current phone, a ZTE concord 2 and metro began its merger with T-Mobile. Since then, (about four months) I have had to call them almost daily to report loss or reduction of their 4g data service. I have the unlimited data plan and at times I am lucky to get a 2g signal. YouTube constantly rebuffers, as well as any streaming media such as Pandora or tunein radio. Calls result in no resolution.

I purchase three cell phones. MetroPCS turns out is a dealer - is not the actual store. They promise if I purchase these phones that I will get $50 rebate back each of the three phones - amount to $150. They said to wait three months for the rebate. It been five months already and they been giving me runarounds.

Around January 22, 2015 at a Metro PSC store I bought a ZTE Zmax phone with one month of service. About 2 weeks later I went back to store because people were complaining they could not talk to me because there was an echo of themselves distracting communication. I went back to store where I purchased and was told Echoing is normal on all phones with all carriers. I went to 2 other stores who said "Not true, go to a corporate Metro PCS location, there are 2 in brooklyn." I went to the closest one and spent hours there. They did not hear the echo, put in a trouble ticket and called Metro PCS support to reset the network settings etc. The tech support by phone tried to send me an email twice but it did not arrive on my phone. Later that evening the messages did. A few days later after the 4-day period I had to wait. They said they finished the network reset for me. My problems remained.

I use my mobile hotspot for internet on my laptop. I pay 65 dollars monthly. $60 is for phone service with unlimited data and the $5 is for 2.5 gb of wifi hot spot. Here I will explain what I consider to be unfair practice... I log onto my computer and a few mins later I turn on my wifi hotspot from my cell. I immediately from look at view status/activity for my network. The status shows that I have been connected ten mins... It's actually two mins... I haven't even connected to my browser yet and my received bytes are in the several hundred thousands. I open my browser for 5 min then check my bytes again, they are well into 100,000,000 bytes now... Climbing at 1k a sec.

So I recently purchased a Samsung Galaxy Mega and all of a sudden my phone won't charge.... I've tried different chargers as well as outlets - none of which solved my problem. So I decided to take my phone to Metro and have them repair my phone which I had to pay for... Ok so now after about 2 months my phone is doing the same exact thing. When I called Metro and explained my situation and they informed me that the phone was now discontinued due to my same problem.

MetroPCS Representative: I just had the most horrible experience at one of your locations, MetroPCS Store #8303, located on 555 West Craig Rd Suite 100 North Las Vegas NV, 89032. My original issue was that I walked into that same store on Tue, March 3, 2015 at around 11:54 am and paid for my mother's cellphone bill. To this morning, on March 5th, her cellphone service had not been reconnected.

Start with the worst customer service ever!! For once I would like someone who speaks proper English and can understand English. I work from so I know all about reading from a script and guidelines to follow. I think its ironic how MetroPcs can impose charges without your knowledge and you can't dispute them cause there is no one to dispute them to. The service and the switching of networks, nobody knowing what's going on, but I am required to pay a bill for service I'm not getting. Lets be honest - if I could afford the phone and deposit for Verizon, I would be there. I'm better off with Wal-mart services. Mr. Linquist, I hope this isn't what you had in mind when you created this company!!!

My son bought a Metro PCS phone at Wal-Mart. He's had nothing but problems with their service. Most recently he paid on the 14th of the month for his service. It was a card bought at Wal-Mart to cover monthly unlimited service. He received a message today stating his service will end today. He did not get 30 days of service. They advertise it as a month to month service, however, when you speak to a customer service person, they say it doesn't work like that. My son was supposed to pay on the day the "billing cycle" was started. It supposedly was the first of every month. There was never a contract signed saying this. When you buy a month to month card the service should start and end on the day the card was activated. Otherwise they are taking away service days from you and you have to pay more money to keep your phone on. They are deceiving their consumers on how their service plans work.

I purchased with the rebate too. Salesman had all of it advertised in the store and when I sent it in they said it was not valid, that I had to purchase the phones online. Salesman did not tell me that or I would have done that. I went back to the store and guess what the salesman is no longer employed there! I have had many experiences with Metro PCS and their uninformed sales people. They sell you packages that don't exist. BIG SCAM!

I have spent thousands in phones and services with metro. Been with them for years, went in to buy another phone. I had bought one 3 weeks ago and can't use. It hurts my hands, too big. They won't let me buy at sell price unless I get new number. This is crazy. You mean I have to be a new customer to get the phone so I'm stuck with one that drops calls. I'm 67, I have drs that need to call. I NEED A PHONE TODAY!!

After hearing MetroPCS's ads regarding a new plan for $50 a month for unlimited 4G service, I decided to sign up. I am with T-Mobile currently (MetroPCS is a shell of T-Mobile) and I explained when I walked into the store that I connect at home via a hotspot because I cannot get landline service at home. I explained that I am being throttled and so I wanted this service and asked if I could use it as a hotspot. I was told that I could and I asked to make sure "is it truly unlimited?" and was assured that it was.

Within a few days of owning the phone the cord caught on fire. Went back to the Metro PCS store I bought it. Manager told me just buy another cord. I've called their customer care number informing them of the phone not receiving calls, dropping calls, no data connect to even call them from phone. They sent me to a different store only to get the run around everyday for the last 2 months and 3 weeks. Phone was ordered, Phone hasn't come in. "Oh, we'll have to do it again," given them my home phone several times.

After my son's Android S3 was stolen over the summer, I went to Metro PCS on 1937 Westchester Ave. to replace it. The representative, ** told me that they did not have it. He told me that he had a phone similar to the S3. He showed me the BLU VIVO 4.8 HD. I asked him if that was a good phone and he convinced my son and I that that it was. So on that same day 8/28/2014, I bought the phone for $298 plus tax. Now 6 months later, the phone stop working. I took it back with my receipt and the representative told me that it was the charger port and I have to take it to get repaired. I told him that we just got the phone, why do I have to take it to get it repaired? He just shrugged his shoulder.

After leaving state for family in hospital, I made my payment like usual on 3rd. They shut my phone off, I had to call 3 different states just to find out that I can only use my phone in my area, so I went back to my contract and discovered that after they took my payment they still owe me service or refund, but contract states they have to give me 30 days to find another courier, so I go the run around from calling Texas to California to Florida and still no luck. Finally after all that to top that off, I had bought a new expensive phone with all the toys on eBay. It wasn't even their phone they locked it. I didn't know @ time after I gave up on service, I gave phone to brother since he lived in that area. He took phone to Metro for service and they behind his back called police and said he stole that phone.

So I HATE METRO PCS - LET ME COUNT THE WAYS: I am in California. I have had 3 lines with Metro PCS for the past 15 years. The service is marginal at best. Their billing is terrible. But even worse is their customer service. What they are good at is lack of customer service. They could not figure this out if their business depended on it.

Don't waste your time or money with Metro PCS. You never have a stable phone connection and customer service is horrible. You tell them you have issues with your phone and they never do nothing about it.

I signed up for $40 Unlimited data, text and talk. I walked out with a customer copy clearly stating this is what the plan was. Now two months later they say my plan DOES NOT include unlimited data. After being on the phone with them for 10 minutes they refuse to acknowledge that they changed the plan without notification. I very very angry because I switched to Metro pcs specifically for unlimited data, talk and text. This is a rip off. Also their website is often down or having technical difficulties and it's the only way that you can make a payment without additional fees. So when the site is down it's a fee to pay by automated phone, another fee to pay by talking to a rep and a fee to pay at a local store. I wish I had never bought into their services.

At time of sale I was led to believe that I would be getting a iPhone, which did not happen. I was lied to, and was offered a Kyocera phone instead. Thinking the phone problem was just me, I suffered it out thus far. But the phone is junk, and most apps that came on the phone do not work. I have been actively seeking another company. I now pay Metro PCS $60.00 a month. There are a few companies somewhat cheaper, but I do not want to jump from the frying pan and into a fire.

I went to the Metro PCS store in 121 SE 3rd Ave, Miami, FL 33131(305) 416-4405 last May 2014 looking to buy a new cellphone. I decided to buy a NOTE 3 SAMSUNG GALAXY. The seller bowl head Hispanic male, black shirt, told me that they had finance service called PROGRESSIVE that will pay for the item and HE SAID I CAN PAY $60 BIWEEKLY UP TO 12 MONTHS. THIS WAS TOLD IN SPANISH AND ENGLISH LANGUAGE. However, the price was $ 600 for the device and we started the process when I put my bank account number to be charged biweekly.

My phone broke last night. I went into Metro PCS on Rudisill Rd. I asked if I could have my same number and was told no I couldn't. I got home and called 611. Needless to say I got my old number back and was credited to my account the money I paid for the plan. It took the lady all about 10 mins to change my number back. Just goes to show that gentleman did not want to take the time to do it. I will not be going back to that store again.

Metro PCS on Annapolis rd in hyattsville md - I got a phone here for my mom and her line was being shared by a Hispanic woman that did not know English. I had to go to the Metro PCS store and the cashier that speaks Spanish and spoke to her and apparently the lady had my mom's line for two months. This company is a disaster and the reason why they are so complacent is because they have their Hispanic population that support them. I advise everyone to stay away from this company.

Metro just put an update out for the fierce 2. It has made the phone unstable freezes up. But the is no one to talk to, no one to help, the people you talk to are brain dead operators. Despite the overall service failure being absorbed by T-mobile. You now ride on 2 g until they have space for you. It stinks.

This machine that answers your question asks you like 20 questions just to add minutes and when you call the representatives, 2 of them were rude and the other was freaking stupid. And it was unbelievable - kept telling me to repeat myself like 20 times in a rude tone!!! Worst service ever.

I was using Metro PCS for a few months then I wanted a better phone, so I left them. I paid my bill on 12/21/14 and switched carriers on 12/26/14. Now today I learn that they are keeping or stealing my money since they don’t issue a refund if you leave them. THEY ARE NOTHING MORE THAN CROOKS. Not to mention I'm still trying to get my rebate for the phone. CROOKS AND NOTHING MORE!!!

Purchased phone Dec 2013. I was supposed to receive a 50-dollar rebate. I also purchased an extended care plan at Wal-Mart with the phone. The phone broke 3 weeks after I purchased it. Wal-Mart said take it to Metro PCs. Metro PCs says the phone has a one week warranty. 145 dollars and no rebate has come, broken phone with no warranty even though I bought an extended warranty. Feel like I was robbed by both of them. 1 year and no help.

I had to downgrade my service because their sales rep sold me a phone not compatible to the plan. Needless to say after speaking with 5 different reps they credited my account. Now my phone had been malfunctioning since I got it. It wasn't until after I just purchased a new phone they gave me the correct address on where I could have gone. They would not take the phone back although the purchase was less than 10 minutes prior. They suck far as mobile hotspot. They sent me a text saying I had 10% left after 1 day and 2 --shows maybe 1.5 total, it stopped working. I immediately turned it off. The next day I got another text saying I used it all... my phone was not in use at all! I even had the internet off trying to save battery. I'm not spending anymore money with them. In fact I believe I'm over smart phones and dumb companies. I wouldn't recommend anyone to this company.

Well I've been a loyal customer with Metro PCS since Oct. 2010. Have not received what I am paying for. I was lied to by their customer service when I purchased my first phone from them. I will receive a rebate - never received rebate due to I listen to young lady in Metro PCS store to fill out rebate form and she will mail it in. When I inquired about email, I was told I was supposed to have to mail in rebate myself. So since I let her do it, my rebate was no good. Since October 2010, I have made several complaints about service. My due date is 15 of every month but from the 1st of the month till I make a payment, I have drop calls, can't receive text or can't text, internet mess up, 4G have it one day, next day don't have it. Now if I make a pay before due date or when I make on due date, I have no problem till the 1st of.

The salesman was abusive and totally not into selling or explaining the service. He was arguing with a customer and quite nasty because I wanted service. His name was Steve and if that is who represents Metro, I'll stick with Verizon.

Since 12/31/14 when I 1st bought this phone, I haven't been able to send or receive picture message & have internet issues & top it off, they say that I've already used up all my 4g serv. I've called customer serv. twice & haven't resolved my issues. They just tell me to give it more time. It's been almost been 3 weeks... That's why I switched from Boost mobile because I thought metro pcs was better but now I'm regretting the change... To top it off, the 2nd time I called, the customer serv. operator was rude & hanged up on me.

A phone sent to husband in Afghanistan was stolen in transit. Phone never activated. Called and was told that replacement would be $50.00. Ended up being $175.00. Walked into store and nobody was around. After over 5 minutes, sales person comes in from back VISIBLY sick. Kept telling me come back tomorrow for better, which was impossible. Finally set up new account paying & 175 on a phone that I was told would be $50. Worst thing besides salesman being sick was that I paid $180 all In 20s and never got my change. Totally angry with situation.

I bought a Metro PCS 4g phone and I must say this is the absolute worse phone service I have ever had. I live in Carrollton Georgia and the customer service is the pits. They are rude, obnoxious and typical pos's. Needless to say I am out a lot of money for the worse phone service I have ever had. I would never recommend this crappy company to anyone. I could go to the city limits and the damn phone wouldn't work. Now I am stuck with a 4g phone from Metro that I am seriously thinking of stomping. I was so mad when I left their office because of their attitude. I would not recommend this company to my worse enemy...

I just got my cell phone 2 weeks ago and it won't charge. They told me it wasn't covered by warranty. I gave him money now he's he don't have it in. WTF. I paid for a phone I shouldn't have had to?!!!

I got service with Metro PCS in May 2014. At the time I was 36 weeks pregnant and really needed a phone in case my baby was born. I didn't want to get a contract so I decided to give them a try. After my baby was born I went back to work and whenever someone tried to call me it wouldn't go through. I was told that my phone would sound busy never went to voicemail. I also kept dropping calls and I kept having trouble with my internet. I called customer service and after waiting 30 minutes to talk to someone and talking to rep for another 20 minutes I was told they were going to refresh my account but that it was possible to lose all my contacts.

MetroPCS refused to give unlock code after purchase of $400 Samsung phone and gear watch. I paid another $130 deductible and was forced to buy a cheap smaller 3g phone for $100. After 4 month of sitting on the shelf I had to pay $80 to go to court. I won a judgment for $1650. Now one year after the start of my service they say they're sorry and offer me nothing but the code. I guess I'm just getting started with the fight. How many other people are they not following their own rules and regulations to? I want my money I paid out, my money I lost from the none use of my phone and watch, and my time I spend on the phone and in court and my day off work. Or I'll just keep posting to every forum until the class action suit get filed because I know I'm not the only one. I took a huge lost just because they decided not to follow their own policies even after I printed them out and sent it to them.

I placed my cell phone in service in July 2014. I filled out all the paperwork to obtain my 49.95 rebate. I have been waiting since September 2014 for my rebate and I never received it. After going through numerous efforts, they finally looked up the rebate and lo and behold the rebate has 6.00 left on the card. Someone else got my rebate and was allowed to use it even though it had my name on the card. They do not require anything in order for the rebate to use. In other words anyone can get the rebate put in their mailbox and just use it. Metro has no checks and balances to make sure that the name on the card is the person using the card. They will not issue another one, but I could file fraud on the card with their bank by signing an affidavit and if their bank approved with affidavit and my claim for fraud they will credit the money back -- but guess what? I don't have the card, therefore the person that has the card could use the money. I have never been so disappointed that a company will not make this error right.

Became a customer Aug. 27th 2014, paid a fee to have my pay date jump to the first of every month. Went in to the store every month since nov. 1st 2014 & still getting 27 day service. Every time, I was told to call cust. serv. Made numerous calls and still my service continues to be turned off on the 27th of every month. Where does my customer paying rights come into legal litigation with Metro Pcs? Feel very taken & Helpless.

I was getting 20 plus voicemails a day from some guy who was saying things like: "You don't ** with me. You stay there I ain't giving you nothin. You gonna call me back? You gonna be a **? Well I'll be a bigger one. Take care man." So every time I went on voicemail, "You have 17 new messages". Ridiculous. I called the police and filed a report. Their first question was the obvious one anyone would ask, did I call my carrier? Metro PCS is nowhere to be found, of course, as we've all grown to greatly admire about the entity. So I tried to order MetroBlockIt and every single time I go to the app, it tells me to upgrade. And there's a little icon button that says upgrade. And I press it, and nothing happens. So it isn't running. I will have to go to a reputable company and get a new number, which will represent a possible loss of income, as I am a freelancer.

You get what you pay for. I am thoroughly convinced. The cheaper the product, the worst off you are. The website couldn't even send my phone a temporary password and when it did the day prior. It could not recognize the password it sent. This chat button kept jumping up today after I had to call Metro PCS because a feature that I previously purchased no longer worked. She told me to uninstall it and reinstall it. I figured out maybe updating the app would make it work. There is no such thing as total protection that make you download an android free app called "lookout", and pay $1 to them every month, +6 if you want insurance but that is not what the video says on YouTube. She had to change the password. The chat button once she hung up said "sorry for the inconvenience." Really?

Metro advertises nationwide 24/7 coverage. In Florida, about 50% of the time, I get the error "no network coverage" and can't use the phone or internet. In NY, I have no coverage at my house or the internet during the day but can use the net between 2-4 am. I feel this company needs to be sued in a class action for false advertising. If they charge for 24/7 nationwide coverage, then that's what they must provide!

I got a phone replaced just under 13 months ago (LG4G Motion). Seems like I've been a MPCS customer about 8 yrs. For the past few months most of the time, I & the lady (84yrs. old) there is no signal, and it’s says emergency calls only. So today I go to Metro store in Redding, CA and I’m told that I would have to buy a new phone because of the switch over to T-Mobile’s system & towers. But I am also told by the manager that there is no guarantee that I would have any better signal by buying a new Samsung light LG4G for $29.00 + a $15.00 changeover fee. So for some time now I and the lady (above) have been paying for but not receiving the service that Metro was providing but I no longer am receiving. And now because of their changeover I and she are left without the service that Metro contracted to do & I’ve been paying for ($57.00 a month).

Store in Clifton Heights PA is the worst. I walked in to buy my Son a new phone. The worker (whom I think manages the store) swiped my debit card for $555.00 and then tells me he doesn't have the product. WHAT?? I had to wait 4 days for a refund. Needless to say I switched carriers. I had been a customer of MetroPCS for 5-6 years. I had problems along the way with phone insurance meaning I felt swindled when I had a problem with my phone and, of course, "it wasn't covered". All in all I stayed with Metro PCS because of the low monthly rate for my Son and I. But you get what you pay for. BUYER BEWARE!

Bought 2 KYOCERA HYDROS 05/2014 $70 rebate $140. Called 08/2014 rebate center NOTHING. Called 09/2104 NOTHING. AGAIN 10/2014 - Salesperson on receipt said "Come in I will fix it!" Told me SORRY promo was over. I WANT MY REBATE. $ I'M PISSED.

We financed a couple phones through them last year. We were told it was a 6 month finance plan, we were told we'd receive a copy of the contract from the finance company later because they said they don't finance, but other companies do it. So fine, we got our phones, started making our payments, never got a contract. Got the run around any time we asked questions.

I am mad for the simple fact of this, how do you run out of 4G data that I paid for almost $75. I mean this is crazy. I can go to another network or company and get much better service, but the phone I got from there is very nice. Now they want me to pay $5 to replenish my 4G for the rest of the month. How do I know it will last for the rest of the month because they tell a lie once, they will without a doubt tell a lie again. Because that's what liars do. So how about some opinions. Should I stick with this company and give him a chance or change companies?

In my situation, which got off hand, I was put on auto-payment the day I called to cancel my plan after my phone broke. My phone had a 90 day manufacturer's warranty but was not honored, and the simple reason, over and over, is that MetroPCS, over and over again, tries to use simple responses to situations they complicate in the first place. I know for fact, after studying telecommunications law for years, they are perpetrating illegal practices. They literally held my phone number hostage. How? The numerous times I requested my phone service be canceled, again due to a warrantied, broken phone they did not replace, they, first, put me on auto-pay instead, and secondly, "suspended" my account. My refund was issued only through my bank, and when I tried porting my number, I had lost the right to do so because of hours of wrong answers and manipulation.

You never get the same answer twice. I still have my old school phone and they added a bunch of features I couldn't use on it ... Took 3 days and me being a ** to get it right!

My cell phone LG MS770 signal is close to none all the time now and I went to three different MetroPCS stores just to be told that all the cellphones that are old, even those manufactured and sold this year, are no longer going to be supported on their network - that everyone needs to buy the newer phones. This made no sense to me since they are still selling this phone together with a few others that other consumers were in the store complaining about the same issue. MetroPCS needs to either buy back their old phones or replace the phones they sold that are going obsolete with new ones that run on their network because basically, they are taking advantage of the holiday rush to talk to relatives as a way to boost sales on their phones by eliminating phones that they are still selling. They are corporately thieving consumers that switched to their network recently and old customers to increase their phone sales - it has to be illegal the way they are doing it.

After 4 + years paying insurance, my phone started to have problems. Got in touch with Metro PCS and their Handset Protection insurance company: Asurion. Started the claim process only to find out that the only phone they had for me to accept was a Kyocera Hydro and also that I would have to pay a $100.00 deductible. Tried to upgrade phones, even if it cost me a little more, only to find out that my only option was to take the phone that they were offering me. So after 4 years, $278.00+$100.00 they would send me an advertised $29.00 phone, for about $378.00, which is how much I had paid. When I did the math to the "customer" service lady, she said that the actual price of the phone is 148.00. So I explained to her, very slowly, that for that price I could buy 2. She did not have an answer for that, and mysteriously, my phone call was dropped. Oh well. You live and you learn. Sometimes.

I ordered a cell phone online from MetroPCS.com. They debited my debit/checking account for the correct amount of $104.94 and then DID IT AGAIN TWICE four days later. The unauthorized debits to my account total $209.88 and they are taking their sweet time to return my money. Both Zaire and then later Christopher assured me that they would try to expedite my refund but two weeks later, I still don't have my money. Neither can be recontacted - Zaire's contact number on her email is bogus and she has not returned my email to her. Christopher, who assured me he would contact me at 2:30 on 11/27 with an update, still has not contacted me and has not returned my calls. Please do me a favor, send an email to Zaire at ** and call Christopher at: 1-877-603-3032 and ask them where my money is. Thanks.

Bought a phone. Could not be used at all. They only check my area after I complained. Went back to get my money back and he could not give it back to me because I had talked on it for 1 hr and 36 minutes. So he would not give my money back to me. I went in there on Saturday and if he had checked the area he would have known at that time that I had not talked more than an hr. They are ridiculous and now I am out of $101.00. They are so unconcerned about you losing your money.

First in the local Montgomery office on Fairview avenue, I experienced the most unethical customer service ever. These people are rude, loud, and disrespectful to customers. They don't explain any procedures, plans, or processes to you. Then one of my phones got stolen. I tried to access my account and they tell me that there has been a high security password put on my account but they can't give it to me. I am very very very dissatisfied with this company. I would not recommend this company to anyone.

So I've been with Metro PCS since 2011. I've had nothing but bad experiences with them but more recent in the last few month. First off it says unlimited data/4g on their network with hotspot. You're only allowed maybe a 40-min movie. My son watches YouTube but it's not very long till data runs out then they tell you to pay 5 dollars more to top off the plan which then you no longer are eligible for hotspot. Then I had a feature added to my phone which is call detail so you can view call log from any line on the phone for 1 dollar. Nope it doesn't work. Then to buy a new phone say it says 29 dollars it ends up being 70 dollars, another 15 dollar activation fee plus 50 to 60 dollars first month's so it's like 170 out the door for one that's crazy.

I've been with MetroPCS since they first came out and have never had a problem paying mine or my children's bills...UNTIL NOW!! I've been trying to pay my daughter's bill online, as I always do, using the same credit card only to have my payment not go through! After trying twice, I called Metro twice to see what the problem was. The first time I was told that they were doing some online maintenance and to call back in a few hours. I called back later that night after trying to pay online again, only to be told to contact my bank because the payment wouldn't go through! I called my bank and told them what was going on. She told me that there was nothing wrong with my card or account. She also told me that no attempt at a payment from Metro was showing up on my account. I logged into my chase app and sure enough nothing was there showing they had attempted to process my payment!!

I purchase my LG 70 around May of 2014, and no problems. Then in August of 2014, I came into the store, and asked the young man if I could "UNLOCK" MY Phone UNLOCK. He then asked me "are you leaving us?" In which I replied "No, and I had just paid, I had 16 more days." I have had it: I went up to Metro on 69 and Market, and ask for my unlock, and the young give me my PIN, AND ACCT# and said that you're out the system. The order number is not that of 52nd and Market street, but that of 69th and Market st, Upper Darby.

I purchased a phone for my daughter that had a rebate with it. Filled out the form, sent everything in and they told me by email I wouldn't get the rebate because I didn't have the correct MEI number. I tried to email them several times and tried to call customer service and could never get through. The rep at the stores only answer after verifying the number from the box that was correct was that there was nothing he could do about it. Went to pay my bill and was told that I would have to buy a new phone because of their merger, that their service wouldn't work with my phone. I told them no way I wasn't going to buy a new phone because I like the one I have and if they couldn't provide the same service that I had previously on the phone I have, then they need to give me a new phone. The sales rep then told me I needed to talk to someone in customer service. What a surprise. Company is a joke.

Last week I received a text from T-Mobile saying I had used up all of my 4 gigs and I could purchase another 5 gig for $5. I found out later that I was not the only person who got these texts, everybody who I know of received the same message. My phone started running slower so I called Metro and I bought the other gig so I would have 5 gigs. I paid $5 plus another $5 for a hotspot. My phone is not working, it is only getting 3 gigs, has been doing this all week. I cannot watch a video. I cannot use my phone for any form of entertainment that requires downloading because it times out due to lack of gigs. My phone is going too slow. I called Metro to try and solve the problem. They had me take my phone apart, remove the SIM card, battery, everything. After I shut down my phone they told me if it didn't work for Christ late to call them back immediately, I did so, and I ended up getting nobody.

I was coned by Metro PCS 40345 Winchester Rd. Temecula, CA 92591. On 10/16/2014 Metro PCS talked me into buying an Alcatel Fierce 2. I told them I trusted LG, but they insisted that with a Quad Core processor, and bigger screen than the LG I wanted, it was a better deal. Within 3 days I couldn't call anyone due to memory issues. They wouldn't take the phone back! I run a website so I tried to hook up hotspotting so I could write with my laptop from the road. The phone wouldn't allow it. They wouldn't take the phone back! They have put in 2 support tickets and I've visited 3 locations and been in touch with Alcatel. They couldn't fix it and they wouldn't take the phone back! Do not buy from Metro PCS. Their reps lie and they won't help you! Even their supervisor told me I was simply stuck! They are giving a once good company (T-Mobile owns them) a terrible name! What company in the US doesn't allow you to return defective products. My computer doesn't even see it when I plug it in now, so I can't move my pictures and music. They don't take responsibility for the JUNK they sell!

Being new to cellular phones I had many questions to search for answers. I did not want to be locked into one cellular provider so I purchased an unlocked phone (mid priced), then went on for a search of a prepaid cell provider so that I could have some time to test the quality of service provided. When my research led me to MetroPCS prepaid I called the local store for answers to my 'must have' services in my phone. In order of importance: 1. WiFi Calling, 2. Unlimited calling, 3. Unlimited Text, 4. Roaming, 5. Excellent coverage.

Upon discovering that I lost my phone, I immediately decided to call MPCS to have my phone service suspended, and also to enquire what can be done about it due to the fact that I had been paying for Insurance and Total protection for a little over 2+ years. It was a very, very, long wait time with that annoying voice service thingy before I actually spoke to a customer service rep. The rep did suspend my account for me. Then I was told that I would be transferred to speak to someone in phone claims department. I was informed that they don't have the make of the phone that I lost anymore... I was offered two choices to select from an Optimus and another phone. But based on my knowledge, I didn't wanted the Optimus due to the fact that my husband has one. It is low on storage space, it acts up, get all hot and crazy. So no... I didn't want to choose from what was offered. I just don't like it.

I purchased an LG70 phone which had a rebate offer. I opted for the unlimited everything plan for $60/month. During the first week, the phone kept overheating, the data speed was reduced from 4G to 2G every time I watched Netflix. The phone was replaced under warranty. Upon using the new phone, I discovered it had a vertical orange line running down the middle of the screen. I brought it to the authorized dealer and I was told they could only replace it once! I also tried to pay my bill with cash and was told there was a $3.00 fee! No receipt. I filed a complaint with the BBB and all I got was a new phone! That fee is not stated anywhere and is NOT legal.

I purchased 3 phones for the back to school offer and I was due a rebate for all three of the phones. The salesman told me to qualify I would have to wait until I pay my first month's bill which was Sept 20. I paid my first month bill then sent off the rebate form. They told me it got denied because the postmark didn't say Sept 17. The guy at Metro did not tell me I had to have it postmarked by the 17th of Sept. Really pissed me off. I didn't have the money in the first place to do it. My children are 17 and 15, been asking for a phone for years and when I finally did I got lured in like a sucker. People please read all paperwork you sign from Metro. They suck and I will be disconnecting my phones. They won't get another dime out of me. CROOKS!!!!

On October 4, 2014 I upgraded my phone from my current one to a new one. I got home and thought this phone was pretty good. But, it wasn't and in comparison to Samsung Mega, it's horrible! I went to the store it was purchased from and explained I had no receipt, since I wasn't given one. They said no return on upgrades! I didn't even know and nor did I "sign" a supposed contract! Would have paid 300 more for the Mega! No manager available, employee called "manager" who said we could have returned it but past the 7 days. How would I know if I wasn't informed?! No receipt and no paper signed by me stating I was aware! Just received the 13 day old receipt on October 17, 2014.

I bought the phone and service a few months ago. I could only get a signal if I went out my back door or stood in a one foot area by a window. Each month my reception got progressively worse to the point where I cannot make physical phone calls anywhere in a two block radius of my home. Text take forever to go through. I am so upset... I bought the phone hotspot to use with my laptop. I get no signal.

I don't usually write bad reviews but the way I was treated today, I had to share this. Metro PCS came highly recommended by a friend but, ever since I've switched I've only had problems. Today I went into the 6260 S. 35th Ave. store. I was asked "How can I help you?" I said I was sold a SD card but I still have no space when I try & download an App. His response was with attitude, "Well I didn't sell you it so there is nothing I can do." I said "I know you didn't sell it to me but you should be able to answer my question." He said "What's your problem?" I said "I can't download an App without it telling me I have no space." He then said it was nothing he could do because he didn't know what I was talking about. I laughed and asked to speak to the Manager. He said my name is ** and I'm the store Manager.

They claim that it is a 4G network, but it does not work 50% of the time. Reception coverage is terrible. They sold the package of Mexico calls but it is only 200 minutes, which I do not even get close since the phone does NOT work most of the time in Mexico (city areas - not even the country areas). The Mexico service is a ripoff. People usually call me and I have to hang up and go grab a landline in order to be able to speak with them clearly. If you expect to make reliable calls MetroPCS is not the service you want.

Bought a phone which (I didn't notice until after purchased) looked used - no book came with it - old phone - (Blackberry type) had a keyboard below without numbers - numbers written in very very tiny print. Phone kept locking. Brought it back. Had to go back twice since they said only a supervisor could return it. On the second or 3rd visit a regular employee took the phone but would not give the money back - would only credit the account. Then sold me another phone for an extra fee. Then said I could get a lower rate - monthly - but only if I paid another $20??!!! This does not seem above board to me.

Received and paid for replacement phone thru Metro PCS insurance. Charger would not stay in place. Went to local Metro store next day. Young employees called insurance for me from store. Told by ins. agent to take phone to corporate store for replacement. Disabled and on fixed income... waited for gas funds to get to out of town corp. store. Corporate manager calls ins. after inspecting phone's loose port.... I'm told to go home and call the ins. co again. I do... Tech support says paper being sent, carry phone back to corporate for Replacement Phone. Do so again... Told No and instructed to call insurance again. Call Metro's insurance... told to pay $50.00 and new phone will be sent out.

I purchased a cell phone from Metro PCS and it is still under warranty and it is no longer working so I went to their regional office in Las Vegas Nevada and they tell me the only way will give me a replacement is if I purchase another phone. I paid my bill on time every month and obviously that was not enough. I went to two different outlets and got the same results.

My daughter was told by a Metro PCS worker that she needed a battery for her phone because it would not charge properly so she bought one. The next day I went to the store because I had questions about my phone. The lady asked my daughter about the phone and my daughter told her she didn't try it yet but the battery she didn't open. Anyway the lady told her since they don't make her type of phone and she had insurance she can replace the phone and to bring the battery back. Well I tried returning it to the store and the man who worked there said they can't return it. It was never opened and I had the receipt. I will never go to that store in New Haven Michigan again. I rather take my business to another provider. I just lost $37.00

July 20th I went into Metro PCS on Ecorse Rd in Ypsilanti MI with my phone I purchased from Sprint 1 1/2 years ago. I have the Galaxy 4 and it is in perfect condition. I was told by Ali, a service rep, that I could keep my phone that he would flash it for $60.00 and I would have to change my phone number only and for another $60.00 I can have unlimited data and text and talk. So I thought it was a great deal and paid it, well since then I cannot accept picture text. I can send them and copy them off face book but cannot accept them. My phone has been with these incompetent idiots at least 4 days on and off so they can fix the issue, needless to say I still have the same problem. I have tried with customer support to fix it and she promised me by rebooting my phone and resetting would fix the issue of not being able to accept picture text and nothing to this day has fixed my problem.

Metro PCS has the worst customer service in the world and that's an understatement!!! My cellphone had been power cycling and when the guy at the corporate office went to check my phone he dropped it and on top of that broke my phone cover. I told him, “thanks now my phone is in worse shape,” and all he had the nerve to say to me was nice try. I was not trying anything but to see if he could fix the problem. Then the lady next to him said, “yes I saw he dropped the phone” and she laughed and that was it. Another guy just acted like I did not exist in the store. Like the saying in Spanish goes "lo barato sale caro" which means cheap things turn out expensive in the end. Avoid this cell phone company, it is the pits.

Test results of a latency test are not near 4G - what I am suppose to be receiving. It's a unacceptable result and I demand refund and a fix to this problem that you have been aware of for some time. Since I use this for my work, it's delayed me and cost me time and money I hold you accountable for. Now when I clicked on this site, it said Metro PCS complaints. After it came up, it was T-Mobile so deal with that. Please respond in a timely manner. Thank you.

I purchased a SIM card for $85.00. 5 minutes after the rep installed it on my Apple phone it failed. The rep installed a new one and it worked good for one day. It fails 3 times a day since I paid for this lousy service a week ago. I called back to see if I can get my money back. They screen their calls. "Who is this?" "What do you want?" "Who do you want to talk to?" "He's not here!" Those guys are on the defensive and rip offs. This location is on N. New Braunfels Street and E. Houston Street, San Antonio, Texas. BUYER BEWARE!!!

I have been a loyal Metro PCS customer since around 2006. I have made my payments online through METRO PCS this way since I have had this account. The last 4 months, every time I go online now to make my payment, it says my card is invalid. I spent an hour with several different operators who also tried to run my card at their Toll free number and they told me, "your card is invalid". Mind you, I knew I had the funds in my account to cover this bill but ended up having to drive to a Metro PCS location and what do you know....my card was approved. Of course, with a $ 3.00 charge from their store. I called my bank to see if there could be anyway this was a problem with the Bank and they said no and my card worked every single other place and every time I pay a bill to any other company. This has happened the last 4 months and I keep getting the run around from Metro! Does anyone know if this is legal? Thank you for your input.

Well, to start, before going with Metro PCS, I was a Boost Mobile customer for 4 years and I have to say very satisfactory service from them. Recently, I moved to Florida from PA and was looking to get a new cell phone so I tried Metro mainly because times I was available to look I kept missing the Boost Mobile hours. So I checked out Metro PCS phones. Looked nice too - I thought to give them a try. Now approximately 9 months later, I'm switching back to Boost. Metro's service is horrible. First off, reception sucks compared to Boost Mobile and the biggest problem is Metro is basically pay for service in advance so if you have the 60-dollar plan you pay the 60 dollars, then they give you 30 days of service.

Metro phones are a piece of crap. I had 8 phones since February 2014. (4 phones caught on fire WHILE I was using them, 3 did not want to keep charge and 1 keeps freezing up while using.) And sometimes you can't get nothing to show up when I texting, calling or e-mailing. I am a very angry customer. Every time I go into the store they have an attitude and try to sell you something. I think their phones are from recycled phones. I am looking for a better company. Metro going to lose a lot of customers if they don't change.

I switched over to Metro PCS because Straight Talk service was awful. I wondered how much more awful can Metro be? It was impossible to be worse than Straight Talk in the service department. I tried to activate my phone online when I got it and I was told my card was invalid. So I called the company and the transaction was not invalid. The woman even waived the $3 fee required for paying over the phone.

Recently, I have had the displeasure to find out that in America, a company such as Metro PCS can scam all of its customers. When they sell you insurance to cover your phone, they don't hold up on their end. My wife Cheri had a LG phone with insurance, yet when it was damaged, they wanted her to pay 38 dollars shipping and handling. Now I admit I'm no rocket scientist but that is way way too much money and why in the world did she even have the insurance in the first place. Metro is scamming all of its customers on billing, charging you to pay your bill and scamming its customer with insurance that's no good. Why should anyone pay to pay a bill that's pretty close to breaking the law in one way or another. I strongly recommend that everyone stop paying for the bogus insurance and stop paying a fee to pay our bill. If we stand united, they have to change the practice of legally robbing us 5 a month on insurance and 3 a month to pay your bill that's 8 dollars per customer each month. That alone makes them millions a year for what lousy coverage, poor customer relations and the biggest scam on insurance I've ever seen. Stand united Jan first 2015 and refuse to pay your bill. They can't afford everyone dropping them at once. Stop paying for paying. Shannon

I purchased a Samsung Freeform on the 7/29/14 and the salesperson set it up. When I got home I wanted to add my email accounts. However after setting them up when I tried to read them it kept saying invalid user ID. I have had these email accounts for nearly 15 years and so I knew they were set up correctly. The following day, less than 24 hours after buying the phone, I then returned to the store and told them the issues and the salesperson spent 45 minutes trying to set up the accounts. However again I could not access them. The manager came over and then tried to sell me another phone saying it's too complicated!! Basically they gave up and told me to call customer services for help. I asked could they do it on the store phone and the person said they would have to charge me to do that, so I said is it a premium line to call. They said, "No it's free but we need paying for time to do it for you."

I have been a customer for some time with no problems. Then I had a problem with my phone. I went to a corporate-owned store to get it repaired. The salesman had told me if I wanted I could upgrade to a new phone free. I asked what was the catch. He told me none, the phone had just come out and was on sale and as a upgrading customer, it would be free with the discounts and a mail-in rebate. Sounds good, right? So I had asked if I could upgrade my wife's phone also for free. He checked and said, "Yes, ok. Well, let's do it after filling out all the paperwork and the mail-in rebate." All is good till I receive a card from metro telling me I don't qualify for the rebate. So I called them and got the same answer. I then called the store and they claimed I did qualify... So confused... After several calls, I just gave up, and I am out the $100.00 they owe me. So beware before you get the good deal. They will screw you in the end.

I went into a Metro store on 7/26/2014 and made my payment of $58 and never received a confirmation. So two hours after I made the payment, I called customer service and they suggested I go back up to the store and see if I can get things straightened out. But in the meantime, they did reactivate my phone for 48 hours. I went to the store on 3 different occasions and every time I went up there, they said they did not have record of my payment (paid cash). I am assuming that the employee credited the payment to the wrong account (best case scenario). I called customer service again today and was basically told by the representative that I was liar since I did not have the confirmation number. I then spoke with a supervisor that told me the same thing. It really sucks because now I am out of $58 and do not have the service I paid for. Plus basically being told that I am a liar... not very good customer service at all!! Done with Metro!!