Metro by T-Mobile Reviews

One day I was shopping for a new cell and the guy helping had to call in a girl from another store. Needless to say by then I had been there about a half hour and needed to be somewhere. I stayed and wasn't rude, but put off by that whole experience. I'm still a customer because they are a great reliable carrier for me and entire family for the 7-8 years I have been with them. I know every member in my family from Deland to St Augustine use Metro. You take the time to switch all of our stuff from the old device to the new making sure nothing is lost. I broke a phone and was given a loaner phone until I could pay the deductible for a new cell. No matter what always keep insurance on your device.

I WAS on Metro PCS unlimited plan for almost 2 years and they changed me to the 8 gigabytes every time I added a new line without telling me or texting me so I think they are doing fraud. This time they told me the 50 dollars unlimited gigabytes had expired. They never notified me, and they don't to everyone but they are not aware of it. They did it to my wife but she has the 60 unlimited. I got mine for 50 dollars 2 years ago so when you go to a store to add a line that is when they change the plans without telling people. They are deceiving people. Metro PCS needs to be investigated.

I'm very disappointed with my physical service with Metro PCS. The representatives are great. However I have a no signal from my house and when my phone says I do I still can't send a text let alone make a call. I can't blame it on the phone considering my wife has one as well and the same thing. It is very unfortunate but I guess that is why you are giving away free phones.

I've been with these ** people for years & I decided to upgrade my phone. I get the phone Friday. Sunday I had an EMERGENCY & couldn't even dial 911, NO SIGNAL! I went back to the store Monday & ask for another phone & I pay the difference & they tell me I'll have to purchase another phone. They wanted me to just let them keep the $125 I had just gave them & pay another $150. These folks is GARBAGE & DO NOT treat their customers right! I was told I had 7 days to return & get another device. That didn't happen.

I bought a phone with Metro PCS connection in March. According to their contract to unlock my phone I have to stay connected for 90 days and it's almost 300 days. Now I am travelling internationally so I need unlock phone to use outside of USA. So I called them to unlock it but they didn't unlock it. Every time when I call them they ask me to do same steps which I already tried to unlock my phone and every time I told them I did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours. And I went to the Metro PCS store also but still its locked.

I have missed 3 months of paying my bill and this hasn't happened to me til now. Every 7th of the month my bill is due. I paid on the 29th of December. My phone was turned off the 7th of January. I called customer service. They said I have 72 hours to pay $9 to have my phone turned back on. Basically my payment they used it for the month of December. Credited my account $21 then wanted me to pay additional $9. This has never happened to me til now with 4 years of having Metro.

We broke the screen on the phone and tried to buy a new one from two different stores. They had no phones we were able to get and told us we'll have them next week. So we try again and then told us they had them last week and that they won't have them for a while. So I try to buy it online and it said one price but when you put it in your cart it goes up another $100. I was getting ripped off so I bought it from Walmart online for the right price. When it arrived it was a different phone company so we went to have the dealer unlock the device and said "you need wifi" and I don't know my own wifi password. It's because a huge struggle just to switch service over to a newer phone which is the same as the old one. We just want to be to see the screen every time I go to one of the stores and the people are rude and do nothing but sit there and try to rip you off and the other people just simply have no idea how to even do their job.

I paid my bill with this company on Jan 6 to METRO PCS MOBILE 888-863-8768, WA, a day before it was due through my PayPal business account MASTERCARD, Transaction ID **. PayPal is holding the funds of $66.00 in escrow for Metro PCS to accept it. They won't. If they won't accept my PayPal Mastercard payment then they need to decline it. Instead when I contacted them, they tried to do another payment using the same card which is now declined due to the fact that the $66.00 they are holding left me with only $31.55. They will hold my available payment in escrow for 30 days so that means that that money is not available.

I love my service. No dropped calls. The service reps in store are so so nice. They happily fix my phone for me whenever I have messed up something. They are fast, easy, reliable and I received 2 free phones when I first signed up which is first smartphone I have ever owned. I love the reps at the store on Van Buren Blvd. They are cheerful and helpful with any question. They don't call and bother me with soliciting calls. Love that. Thank You.

By the 5th day of the month there is no more data to be used. And I've done my homework. It is not humanly possible to use that much data in that amount of time and I barely watch one or two videos short ones per day if that. It's a lie, it's ridiculous, it's false advertising and I want to sue them! I'm sick of it. They drop calls. They don't allow calls through. I turn the volume up they turn it down. I turn the volume down they turn it up. I will not be controlled. As soon as I can find a company that might deliver what they are advertising without extorting me for more money I may switch Cellular's. As soon as I get a landline I'm going to a pay as you go flip phone. I'm over it completely. Unequivocally over it. I will never use this service again for any reason. I'd rather go without anything than to use this sub-par unacceptable travesty of a company.

I've had service with 4 other major carriers, all larger than Metro PCS, none of them provided me with the high level of service I get from Metro PCS. With AT&T I had to stand in my front yard to get service, with T-Mobile I had very limited service inside my home and other buildings I visited, with Verizon I got very HIGH unpredictable bills, with Sprint my bills were high and the service spotty in my service area. I have had none of those or any other problems with Metro PCS. With Metro PCS you pay a set amount each month (currently $30) for unlimited talk, text and Internet.

I purchased a phone, phone plan and phone case. Found the case blocked my speaker. Took it back and dealt with a person named Justin.The manager was not there so He was unsure if I could get a refund. I Left the Black Bling case there and purchased a workable case. I sent my daughter back in to see about the case. She returned with a case like I had just purchased. I had Melissa to return it as I had bought one. No refund and no Black Bling Case. Don't deal with those people unless you watch your 6. Metro PCS ethics are questionable. Wish I'D STAYED WITH Cricket.

I recently contacted Metro PCS to inquire why my supposed 4G LTE was running so slow; all I got was the run around on the phone with their rep. After about 10 minutes on the phone verifying account information; the rep was no help. So I decided to write this review. From my experience with Metro PCS I truly don't believe I'm getting a 4G LTE signal on my phone like they claim when I got this account; because my data consistently runs slower than slow, not like LTE. Trying to log on to just a website the service is slow; videos are even worse. I'm sure that Metro PCS is not providing the service they claim. As fast as I know 4G LTE should move; this is not what I'm getting with my Metro PCS account. I honestly believe that Metro PCS is cheating their customers by not providing the data services they advertise, or claim to provide. I just don't trust them after my phone rep experience.

They are good as far as a average of all areas but when it's a single area I feel there's room for a big improvement. Their prices are usually great but they should provide a service for service in areas with no service without high charges. When I needed to change my number due to threats they did one time free change. Is awesome. If I need customers service you have a hard time with the computerized system. It's stupid. Lol.

I am overall happy with Metro PCS but with only two exceptions. I cannot get through to 911, since having Metro PCS I have not been able to use it in emergencies. But everything else is good! My second complaint is in dialing 611. I can never get help from an agent. Instead I get a small list of choices such as do I want to purchase something or pay my bill, where is the icon for contacting a live person? There is a lot of work to be done on their site before I find myself totally satisfied! I like the price, I like the phone except for the fact that it has no compass! But when I recommend to others they have extreme interest until I mention the minus points. It seems so easy to correct and then they can really soar!

Long story short been with the company since 2014. I had a replacement phone, fierce xl. The phone was bad from the jump. Wouldn't hold a charge. Had another phone sent to replace this one. Received a text my phone was ready. I went to the store. Took them 1 hr and a 1/2 to get me no internet service. They sent me to another store the next day. That store charged me $32.45. Stood there for 2 hrs while their security guard stood looking and laughing. Now if I was crazy I would have pulled out my concealed weapon and demanded this get fixed.

Metro PCS has the worst customer service from any phone service I've ever had and I have had service with Sprint Boost and Straight Talk. As it is supposed to be a prepaid phone I decided not to have services in December so I did not pay anything for December. Went today to pay to have services in January. They took my $30 and told me that I owed for December even though I had no services, and would have to pay an additional $33 to have services for January. Told them where they could stick their $30 and they would not receive another dime from me. So if you decide you do not want to have services for a month you will still have to pay $30 plus an additional $30 to use your phone which that is also a lie because it's technically 33 unless you use your debit card. If you go into the store it's $3 more so their "30 Unlimited No More" is also a lie. Couldn't even talk to Customer Service unless I pay $30. Just got recorded message.

Please do not use Xenia location. My utility bill never posted, after paying cash. The manager is a thief. You must write in a complaint to receive a response. A complaint was filed by phone with no way to confirm it being sent or reviewed. Please pay your bills online with a card. No way to trace cash.

Went in a Metro PCS store to buy a phone that is easier to use and easier to see. I am elderly, disabled and vision impaired. Told the reps at the counter I was interested in checking out the flip phone and the plan for $25 a month. They said no one sells flip phones anymore and there is lowest plan is $30. They deceived me into buying a smartphone for $80 and said if I was dissatisfied with it that I can return for refund within 7 days. They asked me to sign something that I could not read, which I refused. Then they rushed me out of the store. I took the phone home, charged it, turn it on and it would not stay powered up, it kept shutting off no matter how many time I tried.

Metro PCS have cause relationship problems in my life and business problems. I never can understand their representatives. Most of foreign can't speak English and I tried repeatedly to pay my bill over the phone and they have my information wrong so they ban me from calling again until 24 hours later because I call 9 times trying to pay my bill. Come to find out that they was incorrect. I recommended Metro PCS to my girl and we got into a heated argument. My pops got into a temporary break up with his girlfriend because Metro PCS cut her phone off multiple times and she thought he was playing games. Metro PCS overcharge him several times and cut his phone off while he was handling his truck driving business across the country. Metro PCS is a headache. Avoid them like a plagued and drop them like a bad habit if you don't want relationship problems and employment problems. Bottomline!

Their website is awful. I pay my bill online, but I almost always have problems with their site. I am unable to log in, and it won't accept my credit card. I don't like the bloatware that is on my phone, both from Samsung and Metro PCS, but it seems that comes with the territory. I almost always have service, except when I take my husband to the hospital for treatment. I don't like using public wifi.

I lost my phone on a vacation. Got to Jacksonville Florida. Bought a phone from Metro PCS on Lem Turner and Dunns Avenue. Phone quality was not great. Bought the phone on the 24th. Decide to return the phone on the 26th, At 9 o'clock that morning they tell me I cannot return the phone because it's considered I upgrade even though I only had the phone for a day. A representative at the store did not tell me the return policy. If I had known that I would have not bought the phone. I feel that they ripped me off for $226. Had me drive across town to the corporate office only for them to tell me the same thing. Had the nerve to tell me just sell the phone if I did not like it. As soon as possible I will terminate Metro PCS service. They are a joke, a scam artist, and a rip off it in the receipt she said when I asked her what is this policy beware folks.

Today 12/23/16 went to a location to purchase a phone as a gift and received the worse customer service ever. She didn't explain any of the plan purchased, didn't say when the next payment was due, and to top things off she spoke very badly about other co-workers. Piss poor service. She was on her T-Mobile phone. Didn't say anything as to why I should chose their service. Milwaukee WI Silver Spring location. This is bad. I just brought a phone to have it switched over to Boost Mobile. Sad.

I have been a Metro PCS customer for almost 8 years now. For the most part it has be a fairly good service. I live in a semi rural area. About 50 miles from Sac, California. I am on the Metro PCS unlimited plan ($ 60.00 per month) Which means I get unlimited talk, text & web at 4g speed. Until T-Mobile took over. Metro told us the when T-Mobile took over that they would not be changing anything. That our service would improve. That was a lie. Since April 2016 our internet service has been slowly getting worst. It has been so slowly that it's been done that most customers have not noticed. Plus like one of the other reviews stated "Read the fine print ". To add to this Metro PCS' fine print states that if you are on their unlimited plan T-Mobile deprioritized during high data traffic times.

I've been a customer for 6 months. I got the family plan with two lines 6 GB & Unlimited Music, but my Pandora was eating all my data and with ten days left in the month, I would receive notice that my data is almost at its limit and I would receive slower services. I called customer services in August which their automated system took ten minutes to connect to a live person. Very frustrating! When I talked to a live person they gave me the run-around for 35 minutes about how I was on the wrong plan. But finally, they looked up my plan and confirmed that my plan comes with unlimited music which doesn't use your data. They had me try all these solutions that never worked. Each time I called back I got the same run-around and wasted 45 minutes before they addressed my data usage problem, only to tell me there's nothing wrong.

Changed from Verizon to Metro PCS this past Sat. 12/17/16, worst mistake ever. Phone & service worked fine Sat. night while I was home, came into work on Sunday, no service, could not even make or receive phone calls plus no internet, which I had already paid for. Online with Customer Service for approx. 5 hours, was hung up on 5 times, they kept telling me "two hours, we will have problem fixed." Well 12 hours later still no fix. You ask for a supervisor, they just hang up on you. No one in customer service can speak English worth a hoot, they are hateful & are not interested in helping you. Plus they are not even in the United States, but overseas. Verizon may be expensive, but by golly at least I have phone service that I paid for!!!

I went in to local store to buy new phone. They called it upgrading but bought the new phone. Paid for activation. Was in the store for 3 hours and 30 min and they couldn't active the phone. They couldn't give my money back or store credit. Left the store with broken new phone and no money. And customers care number give you the running around. The supervisor don't know anything. I still waiting to hear from them and the corporate number they have online doesn't work... Still waiting on answer.

I have been with Metro PCS since 2005. Needing to upgrade my phone yearly was bad enough. Then beginning this January they started slowing my internet access to complete interruption and little to no access from the fifteenth of the month until next payment date. This week I was without phone, text or Internet since Tuesday. I called Metro PCS in-between getting a signal and was disconnected twice, after having given them my information and they did not even try calling me back.

I am not a company. I'm a human being who is being mistreated by your company. This phone is the second phone in 4 days that I've had that does not work. They refuse to help me. I simply asked for the less expensive phone that I knew would work better. This phone freezes. The keyboard comes up in front of the lock screen and it plays all night long. I'm very unhappy. This phone does not work and because I don't have a lot of money they don't seem to care.

For ethical reasons I can't say what store I came from but I had a bad 1 year of nonservice for which I paid for because I don't have the luxury of buying phones but prior to PCS I was sold a refurbished phone but as new. I was upset when I left this store because I was bullied into tipping and it didn't make me too happy, they terrorised me because I didn't know how to set up a phone and thus far all cell phone companies have done that and the phone would not be set up is what I was afraid of but after a few blocks I was happy with phone from unsaid place but that was short-lived. I must say I couldn't leave that store fast enough, I went in to get my account number so I could go to Metro and trade the POS phone in and finally have peace.

A friend suggested I try MetroPCS because my TMOBILE contract is up in 3 weeks. I went into the store with a copy of my bill and my ID (like the website said). They told me that, in order to port my number, they need my PIN. I explained that there is no PIN on the account. The rep's supervisor told me that she needs the PIN created by TMOBILE. I explained that any number created by anyone other than myself would not, by definition, be a PIN (PERSONAL ID number)... it would be a security code. Additionally, I explained that there is no security code on my account. The supervisor looked at me as though I was speaking a foreign language.

I ported my number over from Verizon to Metro PCS 12/12/16. Went home and had service issues. I received 2 picture texts from 2 different people and was unable to download and open. I had no problems before the switch! No one at Metro could explain this so I decided I'd go back to Verizon. After just 1 day I called and spoke to Michelle who was willing to refund me the 50.00 I spent for 1 day of bad service but said if she refunds me now I won't be able to port my number back to Verizon because I'll lose service. She told me to call Verizon and port my number back 1st and then call Metro back for my refund. She assured me I'd have no problems at all.

I called Metro PCS customer service to ask for a solution to my week old broken phone case. FYI, I did not drop it. The case snapped when I tried taking it off for the first time to clean it. The representative I spoke to said it was under warranty still so he'll get the supervisor to authorize a replacement. I was on hold for 52 minutes and 22 seconds before I hung up and called again. The next person I spoke to told me there's no such thing as a warranty on a case but actually got me the supervisor. So essentially there's no warranty, no way to get new case even though it's only a week old. An hour and a half of my busy Saturday to just be lied to and have the supervisor apologise that I was lied to. Thank you so much Metro PCS. I'll be looking for another carrier most likely.

So annoyed, downgraded to a minimum plan to save some money, get a warning message just yesterday saying I owe almost 80 dollars more than my actual plan. I call to complain, and when I tell them my opinion, the representative hangs up on me, seriously?? I call back and ask to speak to a manager. Over 45 minutes of hold time and still no manager, so I go to the actual Metro PCS the next city over and the worker tells me the only way to go back to my original balance owed is to cancel my service and change my entire number to start a whole new service. Sounds like nothing but a scam. Beware of these people. The cost of a plan sounds amazing, but so many hidden fees and fine print. Avoid them, they are awful, worse than Sprint in my opinion.

We decided to give Metro PCS a try after our Verizon contract expired. Saving $90 per month seemed like a good idea. We switched to Metro PCS on November 30, 2016 after researching coverage, and being assured by the woman in the store that, because they use AT&T's towers, there would be plenty of coverage up north where my husband works every day. He discovered that night that there is NO coverage up north, not even when he turned on the roaming feature. So we switched back to Verizon six days later, on December 6th.

Have had my phone for two 2 days. Has frozen up on me 6 times already. No battery to remove so I had to reboot. I work at a hospital and have to be on call so I use my cellphone. That's the reason I went in to buy one. My screen went out on my cell phone so I went in try Metro PCS out. After my purchase I was contacted for a survey and explained how dissatisfied I was with the product. I was connected to call center briefly after completing the automated survey. I was told after one hour of talk time on my phone I would not be accommodated. I was told to visit the store and see if the retailer would help.

I had Metro PCS Phone, added line for daughter and transferred line of grandson to my account. Transactions totaled over $300.00. Was told that because my grandson's acct was paid twice in November, we were clear for December. Then my son made another payment of $36.00 when the account was transferred, which was never credited to my account. I first talked to customer service and was told to get receipt so they can look at the number. Called back with receipt and lady acted like she could not understand me and kept telling me the same thing over and over again. She said the supervisor was busy with another customer.

Myself and boyfriend signed up with Metro PCS in Webb City, MO on Nov 19th. We both purchased the ZTE phones and was very excited about them. My first days I could not download any apps. I took the phone back to the store on Nov. 22 and they tried any still nothing added so they ordered me a new phone without being charged the $15. The second phone arrived 5 days instead of 2 to 3 days later. I have now had this phone for less than a week and it will not hold a charge. I took the phone in on Dec. 6th. They checked it out to make sure plug was okay but was unable to check battery. The clerk called his manager, and he was told to order me a new one without charge. As the clerk was placing the order it stated that the phones were not in stock and he could not give me a date of when they would be available.

They had a deal online on Nov. 28th 2016, for the Galaxy On5. After rebate $59.99. I wanted this as a Xmas gift for my son. And the rebate was only to 11/30/16. I live chatted with someone from their website and I was told the same deal is going on in Dec. And the rebate would be ok. Since I did not want to activate the phone until after Xmas. Today 12/4/16 I go online and the only way to get this deal is in the store, BUT when I go to the store, they say I HAVE to activate it now and can't wait until after Xmas. Let's just say, I WILL NOT BE USING METRO PCS AFTER THIS MONTH RUNS OUT! Their customer service was NOT helpful when I called on this, and their live chat person, flat out lied to me. They knew EXACTLY what I wanted. I screenshot the entire live chat. Even getting through to customer service was a hassle. Very dissatisfied and unhappy.

I got MetroPCS because they were cheaper and claim to have great service. I've had Verizon (Total ripoff), Sprint (expensive), Boost Mobile (Bad service) and MetroPCS (worst service I've ever had). I switched to MetroPCS a few months ago because they claimed to have great service, and like most cellular companies switching came with a free phone it was cheap and poorly made but still free. With MetroPCS I would never have service in my mother's home in Greenville, SC or at my Apartment in Toccoa, GA. I called and had them "reconfigure the signal" but it didn't change anything at all. I would have No service at all in GA and none at my house only at work in Simpsonville, SC.

So, my payment is actually due tomorrow. But they cut off my service WHEN I NEEDED IT MOST. Cut off the service to people who don't pay on time, Metro PCS. Respect your responsible customers, or lose one.

Buyer Beware. Clearly all Metro PCS is concerned with is making a sale. Customer Service is not part of their corporate culture. I purchased a new telephone at a Metro PCS store on 9/24/16. On 11/28/16 the phone completely died. This is my only telephone. When I returned to the store, I was told I had to wait 3-5 days for a replacement phone. I was asked for a telephone number that they could use to call me when my replacement phone arrived and I informed the salesperson that there is no other phone number. He was of no help whatsoever. When I asked to speak to a manager or anyone in charge, I was told that there was no one else. I even asked him who he would contact if the store burned down and he told me no one. The following day I called the toll free customer service number but still no solution to my problem was available. When I asked to speak to a supervisor there, I was told no one was available.

When I bought my phone they gave me wrong phone... They gave me wrong billing date and had to change that. He also sold added stuff on receipt... Because of all the mix up the man cut this month bill in half. Now they won't honor any receipt... And also in front of people she said I was just trying to get something free. I wish I would have never dealt with Metro PCS.

In October of 2016, my (75% deaf husband) decided to change the due date on his phone. We called Metro spoke with a human and changed the date. November 3rd (new due date) comes and I pay the $36+ $2. Processing fee= $38. On November 14th, Metro turned his phone OFF. When we bought his phone, the sales Representative wrote his # AND password. So I've been trying to get his phone on but someone, somewhere keyed the password wrong. At this moment, my husband is on the hospital and cannot HEAR TO TALK ON THE PHONE!!!

I changed my number this morning and 12.00 is due immediately. I've already paid my monthly bill. I made the 12.00 payment but my service was still interrupted. I tried to call customer care but the automated system says it cannot connect me to customer service at this time. The automated system says I have to 72.00 first. That's the fee for changing my number and my 60.00 phone bill combined. Both were paid. I paid my monthly service bill days ago and I paid the 12 dollar fee this morning. This is an error on their part and I refuse to pay 72 dollars to get it resolved. I cannot call them. There's no live chat or email address to contact them on either. Their customer service sucks and if I could give a 0/5 stars I would.

Metro PCS is RIPPING PEOPLE OFF by advertising these Samsung on5 free phones. The phones aren't good. They get hot after you're talking on the phone about 10 minutes. Metro PCS charges 60 dollars for top-notch service unlimited everything. Yeah, right. I feel I have Sprint. ATTENTION EVERYONE THESE SAMSUNG ON5 PHONES ARE NO GOOD. METRO PIECE OF ** SERVICE SUCKS.

I have been with Metro PCS for years. My first bad experience was I had everything. Insurance, warranty. My phone had stopped working and they ordered a new phone for me. Said it would be in Friday. I went in Friday and the phone was still not in. I was wondering when would it be in. I had to bring back the old phone to get the new one. I brought it in with me on Friday then again on Monday. Then again on the following Friday. I live in Oregon so it was raining really hard. Our almost two weeks passed. I came in to get my phone. He asked for my old phone. I gave it to him. He opened it up and said "I can't give you your new phone." I asked Why. "You have water damage to the phone." I asked "Have you looked outside lately. Of course it got wet." It wasn't raining Friday almost two weeks ago. So I was mad. He wouldn't replace my phone. I had to buy a new one.

So I use to have Metro PCS and all I got from their service was dropped calls. My internet did not work and sometimes I would have my phone on and it did not ring. T-Mobile want to be company. Not cool. Do not waste your time or money on Metro PCS. It is a ripoff. I switched to AT&T and I get way better service for my money.

I have had no real problems with MetroPCS. But what I suggest you do is do not order it. Go to an authorized dealer or to a corporate store. When you call customer service yes it's hard to understand because it's outdoors and sometimes they do not speak really English to understand. I believe that you get what you pay for. Their phone selection has improved considerably. You can get iPhones and latest Samsung phones now. Of course they are higher price than a lot of the phones and you would have to get on a plan but to each their own. I lost my phone. I was able for my landline phone to contact the customer service to suspend service. I got another phone. It wasn't my choice but at the time I needed it something went wrong with that phone and I took it to the to the corporate store which is right near me. I had to pay $15 for a transfer to a new phone but since it was the phone that was messed up I didn't have to pay anything else.

I bought this phone to get away from Verizon. I asked only ONE question, "can I use this to hotspot my PC" and if so, how will they cut me off and when. I have been down this path with Verizon and others. They always rip you off after the sale has been made. I was told that the data is unlimited and I can stream Grand Tour (I bought this specifically for that show.) I was told that the data and wifi and hotspot and others are unlimited. Worked just fine for almost a month then last night we were finally watching the First Grand Tour and exactly halfway through the show, Frozen Up Solid. I found that the hotspot was cut off. They told me to pay more...they all do this.

I moved my business phone account from a landline to Metro PCS wireless to avoid the hassles of dealing with the wiring and to get a flat rate $30 per month. After the number was ported, clients began to get the message "You have reached a nonworking number". I called four times to complain and all representatives were totally useless. Finally on the 4th day, they said they would open up a trouble ticket (not sure why they did not tell me that the first time). It has now been 9 days since they opened the trouble ticket and no response, I call every single day and they tell me they will look into it. Every time I ask to be connected to a supervisor, I get put on hold for 10 to 15 minutes and then eventually get disconnected.

I made a payment for my phone online like I always do. I do not log in to an account only use my phone number. I entered all my credit card info. Submitted payment. This was only transaction for this amount I had all month...checked my checking and seen another charge to Aluma Homes inspections for the same amount posted from online source within 4 hours. Looks like someone got my card number through metro website or their corp. office where they process online payments. Seems like they used same amount hoping it would be snuck pass me. I called and not very hopeful Metro will report this and check into it. My bank will! Be careful when making a payment online and watch your account for any fraudulent activity afterwards. Guarantee this is an inside job.

I have been with Metro for about 4 years now and at first it was okay just to make calls and text. I was fine with just that then and I was only paying 30 a month. Now I upgraded this year and it became bad for me. Paying insurance for 4 years and can't even get a new phone after my new phone stopped working within 2 weeks. Rude customer service, lied about giving me a new phone. It was clearly refurbished. Long story short I'm done with this company and I hope they either improve or get shutdown.

I had bought several phones in Metro PCs lg last one this ZTE phone. After second week the phone don't let you download apps so I asked for warranty phone. After went to all Metro stores they couldn't fix issue with app they troubleshoot phone etc nothing then store Metro PCs in Hallandale - one by I 95 front of Winn-Dixie order me a guaranty phone. One week after I got call that phone was there. When I went to pick it up a ** guy so called store owner in his mind called cops on me and told me to leave store cause one of their customers was a Dutch bag to me. They did larceny that was holding of my belonging cause I did had the right to that phone cause guarantee.

I have kept my account in good standing with Metro PCS for over two years now. Had you asked me about the company 3 days ago I would have said very satisfying. Now let me explain everything and why I am seeking legal help against Metro. Friday 11/11 I received a text from Metro telling me my bill was due and I called to pay it and the system was down. Saturday 11/12 I called to pay it, the system was unable to take payment from anyone. Sunday 11/13 system is still down my phone got cut off due to non-payment and when I called to make it better, I was told the system is down and we aren't able to take any payments or make any changes to the account. So here I am with a useless phone and no way to get service on it and I decided I am switching phone service. I wrote off straight talk for similar reasons. So I charge you, contact me. Together we will seek legal assistance against them and get them to give us something for once.

Pretty awful. Phones suck, break often. Customer service not very good though some folks working there have been helpful, credit where due. Mostly the service just sucks. Dropped calls, SUPER spotty service. Trying to talk to a client becomes "hello? hello?" HUNG UP. Also recently another lovely things been happening quite often: you dial the number, the phone goes into "calling" mode, stays there sometimes for up to 30 seconds, then the call clock starts at 00:00 then no ring, nothing, and at time 00:14 call ended. Yeah it's a real good move, leaving Metro PCS and going with someone else that is. Unless you don't care about the above issues, in which case I'd say stay.

I bought a phone on Nov. 4, 2016. I called that Monday to ask when I would get my tracking number for it, I was told Tuesday. Tuesday evening no tracking number for the phone. Wed nothing. I was told it was sent. No. Tracking no. I asked for my money back. No. I ask for a supervisor. No. Terrible company!!

I went on-line to pay my monthly bill, but my account would not let me in. I contacted their alleged customer service and even the customer service rep was not able to log into my account. She simply asked if I would like to pay by telephone, which BTW, they charge for that service. I indicated that I would pay if and when I could again log into my account. She indicated that she would make a case and I would be able to log into my account within 3 days. That has passed and I cannot log into my account. Inconveniently, these derelicts offer regular mail as a means to contact them but no email. Slightly amazing in this day and age. I will simply let my last paid month run out and then get rid of these clueless, uncaring derelicts.

Switched from Straight Talk (BIG MISTAKE!!!) to Metro PCS (Sept. 23, 2106) because they were advertising the phone both my husband and I wanted and a great service plan offer. Hubby got the LG K10... Had the phone not even 4 days and the phone part quit working. Couldn't make or receive calls. No voice or sound at all. Went into the store and manager ordered another phone. Supposed to be in in 3 days. A week later the phone comes in. Swap phones. 2 DAYS LATER the phone quits working AGAIN! Order another phone... Again a week later 3rd phone comes in. THIS ONE ALSO QUITS WORKING AFTER 2 DAYS. WTH?!!

You know, It's alright. Have I been super impressed or blown away? Not really. Call quality is not that great, and the store can be a real pain to deal with (one person working, taking an average of about 20 minutes per customer. 3 or 4 people in front of you and you do the math). The data is practically non existent. Is it good enough for 30 dollars a month though? Yeah, I suppose so. I did just crack my phone screen. Luckily, you can get a new phone at the discounted price every 3 months, so in about a month I'll go down and get a new one (that one's on me for not buying the insurance). I've not had any billing problems or anything which is nice. And once I got to the front of the line, set up was quick and easy and the sales girl was very nice. Long story short, you get what you pay for. If you just need something cheap and dirty to get the job done, Metro will be fine for you. Just don't expect the moon.

My phone quit after 2 years. I have paid for insurance each month & was charged an additional fee of $50 deductible. Now I find out it is no longer sold. Discontinued and offered another brand. Without any choice on my part. This company is by far the worst.

I have had this phone company for a little over a year now and I'm beyond mad at them on 11/4/16 in late afternoon. I was not able to call out on my phone or send any text messages. I went to the store to find out what was going on. I knew that my bill was paid when I told the girl that my phone was not working she had told me that they were working on a tower that had went down and that it would be fixed within the hour.

Switched back to them for the third time and again lousiest phone service I ever had in my life. You can never ever get through to customer service. I was told when I signed up for $60 unlimited plan that I could change it after the first month but when I went to change my rate plan and again after trying online and over the phone impossible until I paid the whole $60. By the time I figured that out I had already paid them $35 but they cut my service off and wouldn't help me over the phone or internet not even to pay another $25, total $60 just to save the damn grief and aggravation of having my phone cut off until I could get to a store. Metro sucks. They always have and always will.

This company is awful. Shady and crooked as a politician at reelection time. Placed a order for two ZTE phones to use as backups for travel. Was told phones would ship by 3 pm if ordered that day. Made the purchase at 11 am. Now Tuesday finally a tracking number. The delay was because the rebate ended on 10/31, so they held the phone until 11/1 to ship. Refuse to cancel the order. Said they have no way to cancel. Several calls and to UPS. UPS says it was shipped with no signature. Metro manager refuse to have the packages turned around and shipped to them. So I had to called credit card company file fraud dispute and if the phone do get left on my door, I will just keep them, and take advantage of this terrible company. Crooks. So do not bother. Just go to T-Mobile, legit store, buy the phone and put it on their network. If you need prepaid, T-Mobile has that option also.

I believe the data plan with MetroPCS is not the full 6GB people are paying for. I have used the MetroPCS in the past and I have found that my minutes are used up when a few hours. I suspect they are spying on people's phone calls. I will no longer be using their services. Clearly another corrupt company. And no one speaks English when you call for support. Poor quality company.

August 9 I exchange my phone for better one according to Metro PCS. I did pay $179.00 plus taxes. The phone never work. I wrote a letter to bbb. And they call me back. Since I bought it I have spend about 10 hours on the phone talking to different people and stores. They always said the same. That they will take of my problem. My phone can not make phone call to Mexico. It seems like there is a problem with the phone. My wife has the same phone and with her phone I can make phone calls to Mexico. I just got a text message and they always lie to me.

I tried 10 unsuccessful times to activate online and at the end of each time there was NO PLAN in the shopping cart. Finally I changed my plan from the $30 to $40 plan. Voila!! The plan that I DID NOT WANT showed up on the shopping cart. I decided to go ahead and select it knowing that I would change it immediately via Customer Service. BUT NOOO! I had to go through the NEW SALES SERVICE telephone line that, by the way, WAS NOT found ONLINE via my computer but on the website viewable only via my other service provider cellphone.

At least they called me and notified me which I appreciate, but the entire experience was not very pleasant.

My son and I went into a Metro PCS store so that he could purchase a new telephone on October 19, 2016 on Panola Road in Lithonia, Georgia. Upon entering the store, the young lady on the floor asked us what we were there for. When I told her I wanted to purchase a new phone, she asked me what plan I had. When I told her the "family plan", she said "that's not what I'm talking about, HOLD ON BABY GIRL, I will be with you in a minute." In all my 53 years of living have I ever been addressed as "baby girl"! I was in shock! Number one, she was no older than 21 herself and second, the disrespect of calling a customer "baby girl" only perpetrates the negative labeling of a culture that has been portrayed as being uneducated and uncouth. I turned around and walked out and drove several miles to another Metro PCS that provided great service.

I bought a ZTE phone at a Metro PCS store in Orange Park FL. We were leaving to escape the hurricane. I ask if the phone worked in W Virginia, Kentucky and Ohio. I was told yes. The GPS quit in the mountains. When I got back to Florida the speaker quit working. I took the phone back to the store. I was told that even though I had taken then the phone back in the appropriate time they would not make it good because I had talked more than an hour. Nothing would be done. Then they offered to sale me an ear piece for 30 dollars. I will never purchase anything from them again. Also three unhappy grandkids with no internet while we were in Ohio.

Yesterday I went to a Metro PCS authorized dealer located at 4114 Fairmont Parkway - Suite 112, Pasadena Texas 77504 and bought a charger, when I got home, I realized that the lady did not gave me a receipt... Anyway I plugged the charger to my phone... Immediately my phone went crazy opening several windows by itself, but I thought that my phone was having problems. I went back to the store asked for my receipt and I asked for a new phone, which I bought it. I came home and I plugged my new phone with the new charger that I just bought and the new phone went crazy too, I tried on my son phone and it did the same thing.

I never write reviews on customer service, however two bad experiences deserve it. I live in Laporte Indiana. I went in to Metro PCS because my phone had a system update, that did not work. My phone never came back on again. I was told by them on the phone to go in the store that they were able to fix it there only. As soon as I walk in the store the lady is in there yelling at someone on the phone, I tell her what happened and before I can even finish she says, I don't know why they sent you here cuz I can't do nothing. It continues to be rude body language and rude comments and lies the whole hour and a half that I was there. She has no respect for anybody. I have worked in customer service for 20 years, and would not even think to treat someone the way she treated me. I can not believe that any company would hire such a person to actually talk to the public.

I bought a phone at one of the MetroPCS retail stores about a month ago. The phone was bought defective so I tried to return the phone to the retail store, but the retail store refused to grant me an exchange or return for a phone that was being returned just one day later. On top of that they overcharged me by exactly $110.00 more than MetroPCS had on their website. I called MetroPCS to file an investigation on the store and I never ever heard back from them. I received a call from a weird number, but when I picked up the person would hang up on me. It's been a month and I still haven't heard back. I had to pay to get the phone I bought fixed which cost me another $50.00. This is a joke and their retail stores are a joke as well.

Superb Metro PCS team at the Poughkeepsie Galleria! I was overwhelmed and very pleasantly surprised by the level of professionalism, technical expertise, teamwork and customer service of Ben, George, and Nayheem. This location is just two weeks old. The millennial team is at ease with all ages, all generations and all technical levels, I received great service, a great phone and a wonderful package price. What is not to love. I have been a previous Metro PCS customer. I am glad they are more accessible. Kudos to this team. You made my day. Did I mention that they go above and beyond? They do. Come in and see how.

My wife and I have been MetroPCS customers for over a year. I am VERY unhappy with their service. I live outside of Charleston and Hurricane Matthew just passed by. We have not had service for 2 days. We had to borrow neighbors' cell phones to make calls. The only reason that our phones work now is that our WiFi is back on. Who wants to carry a phone that doesn't work when you really need it. During a life or death situation I need to be able to count on my phone working. I can't count on MetroPCS, you can't either. If you are looking for good, reliable cell phone service, keep looking. MetroPCS doesn't care about you or your well-being.

Metro PCS has been my phone carrier over a year. Come every month I get a text just a matter of days after paying my bill that my data is used up... To make a long story short I've been on the phone with their scandalous Representatives for the past 3 days and I explained to each one of them that my data is gone after a week and a half and I watch nothing on my phone. I hardly use any data. They have told me twice that they are adding 1 gigabyte of data. They have added nothing. I cannot do anything on my phone. They are liars. They hang up on you. These people are the dirtiest people I have dealt with. I am moving to a different carrier even before this month is up but what are you doing a case like this? Just figured you got punked right is. My way of handling things would be to go down there and it ain't going to be pretty just a little heads up for you. If you're considering going to Metro please don't.

When you call customer care you cannot talk to anyone. They have it automatically set up and it's pointless you ask to talk to someone because what you need is not an option given. They still keep you on the line only to tell you they are having problems and to try back later. It says 24/7 but it's not. It's pointless. A robot cannot help a person with all of their needs. I feel like this is lazy and unprofessional. They prompted the machine for one purpose and if you don't need that you can't talk to anyone. By far the worst customer care.

I decided to take advantage of a business opportunity that offers cell phone service. So it would make sense to be my own customer. I port my number from Metro PCS to my new service provider. I put in my new SIM card and I get a message on my cell phone that it's locked. They have literally locked my cell phone because I switched carriers. I thought a law was passed that cell phone companies cannot do this. My phone is paid for in full. I owe Metro PCS no money... none whatsoever. I go to a store and she speaks with their dealer service team. The lady tells me to visit www.releasemycode.com and pay for a code.

Every time I think I'm out, they pull me back in! SMH LOL. I was done with Virgin Mobile/Sprint because Virgin Mobile was THE worst experience/service ever; from their customer service to plain ole "this phone has been buffering for an hour" issues. I even had a months' long battle with them & involved the BBB to return my money they stole. But I digress. I was fed up, so I decided to go to another company who would treat customers like customers and not like meal tickets they can repeatedly take from. So I was told (and was swayed by their ads at the time) that METRO PCS was the way to go. After seeing how Virgin Mobile conducted business (I was a VM customer since the beginning, bought the supermodel???), I was well aware of these business tactics (tricks and lies) that these type companies play, plus I'VE WORKED AT MANY A CALL CENTER!!

The first time I took the phone back up to the place was because the phone kept rebooting for no reason. I decided to buy a new phone and out of all the phones they could of gave me... they gave me a Coolpad. Anyone ever heard of this phone? And as I thought the phone was trash too since the screen got blurry as soon as I got home and rebooting it did nothing. They would not give me a replacement phone or anything. They just sent me another freaking Coolpad and this one just died on me for no reason! And it was fully charged! I might drop this company if this time I don't get a Samsung!

I decided to use Metro PCS for my mobile services, and I was told that this service runs on the T-Mobile Network. Now I'm glad to be a new customer with the new phone and all of its features, but I actually live about 40 miles northeast of the main town. So that's the area to where I will be using most of the service that I need. But I can't use the 4G data in my hometown area, because since Metro PCS is on the T-Mobile Network, the data will not work out here. I have to connect to WiFi for my phone to access the internet. What bothers me about this is that back in 2004 to 2007, I used to be with T-Mobile. And I'm shocked to see that after more than 10 years, T-Mobile still has not expanded to the area of my hometown yet or if ever via Metro PCS. I would think that after all these years, some kind of improvement would be accomplished already.

I purchased a ZTE Zmax Pro from MetroPCS on 10/2/2016. I am having problems with it, so I took it back to MetroPCS today on 10/4/2016 the exact same place I purchased it. I explained that I am unhappy with the phone for the fact that the phone had a problem with sensing touch in several locations of the face when touched, also that the fingerprint sensor would not always open phone, and seems that the settings for opening would change on its own. Thereafter the MetroPCS associate witnessed and agreed there is a problem with it.

I would never ever recommend nobody this sad ** company. They always want you to upgrade which is damn near the regular price for another phone. I always was have problems with my LG Stylo and instead of replacing my phone, they want me to upgrade. When the representatives can't solve your problem, they either drop the call or just hang up in your face then you have to start the call all the way back over from the beginning. And that's a pain. I gone and I'm gonna stay gone!!!

On Saturday October 1st I went into the MetroPCS store located at 3041 W. 11th Ave. Eugene, Oregon 97402 to have service transferred my my current phone to a new phone I had recently purchased on Amazon and told the associate I wanted to keep my phone # and plan, and then I wanted to activate a new line of service on the old phone with the promotional plan of 5GB for $25 a month. The girl that helped me did just that or so I thought. I briefly wondered why it was costing me $116 for this when it should have been closer to $105 but the phones seemed to work and I was in a hurry. Just to double check that everything was good I asked her to make sure my monthly bill had been included in that price. She informed me that it had not and there was still a $40 balance due.

Started Sunday at 5 am with a text from PCS saying someone has made changes to my credit card on file. I immediately started calling the number they provided to notify them IT WAS NOT me who made changes. The number to call was not working number, I was unable to access account online so had to drive to store as now texts were sent regarding bad payments, card insufficient funds. After going to 2 stores, 1st one, Bells circle, had revere officers there not allowing entrance for over an hour. The 2nd on Broadway, took pics of acct on my phone before it was no longer accessible.

So I was with Boost Mobile using a Samsung Galaxy Note 2 (4.1.1) and I bought a Samsung Galaxy s5 (5.1.1) because it's a phone that I always wanted but was gsm so had to let Boost go and got Metro. At first I got the $30 plan and speed were slow for the remaining of my service because I used all my fast data so I did trip. But 2 days ago I paid for the $60 unlimited and it sucks. The speed are really slow. I even uninstalled all the apps to watch a YouTube video and buffering... Facebook loads very slow and all internet searches take their sweet ass time. My Note 2 on 4.1.1 was really fast on Boost $50 plan. No buffering and had tons of apps... Metro PCS really sucks and when you go to customer service they don't give a ** about you... all they say is "Email us with the issue." Avoid Metro PCS. This is the last month and I'm going back to Boost even if I have to sell my phone.

I truly don't know where to start. I wouldn't even give him a one-star rating. As of 3 weeks ago my husband's phone decided not to have signal or service or nothing and that would continue to go on and off for 2 weeks. We went into the local Metro PCS stores here in Mesa Arizona and not just disrespectful but they didn't want to help us at all. They were too busy playing with their phones or talking on the phone as their personal phone and not give me or my husband the time of day. When they finally decided to help us they said that we could order a new phone for $15 and I'll be here in 3 days. For one it was not a new phone it was a refurbished phone. It did not come in 3 days. It came in and over a week. We told Metro PCS that you cannot tell if it's 3 days when he was going to actually be a week. I have children and I need my phone to be working.

PCS falsely advertises 4LG service... They do provide it for a fraction of the time in a day but at peak hours as use increases 4LG goes away... They sent an incredibly long email recently with new service agreements which I read carefully and they basically were telling us that we should expect snail pace internet tethering at peak hours. Translation: as they make billions off from new customers they don't want to invest in bandwidth capability to accommodate them. So they falsely advertise LG speeds for customers and then deliver about 10% of the time still charging customers for 4LG service. CenturyLink was the world's slowest internet connection until PCS showed up.

I switched to MetroPCS with the promise of great service & no contracts. All I have had is problems. Dropped calls, unable to access internet, caller sounds as if in tunnel, sometimes you get one or two words out of a conversation because the "radio" in the background or the speech sounds garbled. Worst service ever!

I don't see how all of these other people are having issues with Metro PCS, but I'm not, and nor has a good friend of mine who told me about the service. I've used the Nexus 5, ZTE Zmax Pro and the Galaxy Core Prime on the Metro PCS network and what I've learned so far after a year of use is that Metro PCS offers a great deal but their phones are lacking. The Galaxy Core Prime has a bad antenna, and so does the Nexus 5, so you wont be getting good service. However, the ZTE Zmax Pro had great service and I loved it!

I am absolutely Furious. There's no customer service with this company. I left cricket and came here to MetroPCS thinking for once maybe once a phone company would give a damn about their clients. That couldn't be further from the truth. I changed my service plan and I set up auto-pay to ensure that service wouldn't cut off. Make a long story short they didn't do the other day because I have no idea. No text message. Just know that I couldn't contact customer service unless I made a payment first. They wouldn't put me through to a person. I tried every way possible trying to reach a customer service agent but guess what? You can't reach one because their auto attendant won't connect you until you make a payment on the most expensive plan they have!!!

We came to Western Maryland for a two month stay and the signal has been so bad that most of the time we do not take our Samsung phones with us. Once in a while we can use them for a short time. Turning them on and off to use them is ridiculous. I still cannot send or receive a picture.

We have been using Metro PCS for a few months now and so far I am loving it. If I had a problem with my phone I call customer support and they help me fix it step by step. They are very nice. Before we had Metro PCS we had Sprint and as soon as we switched I saw a big difference. Our bill is much cheaper than it was with Sprint. Our bill was almost $300 each month just for two phones on their family plan. But when we switch to Metro PCS on a family plan with two new phones, our bill is only $72 a month.

There are millions of reasons why Metro PCS got all those bad reviews. Horrible and untruthful service and promotions. Bad quality merchandises and fake promotions in general. I fall for those promotions and well arranged stores. Cheap services in their case mean NO GOOD AT ALL. Unbelievable. They can make you sick. They should provide this kind of service in China. Not in US. Careless, negligent, miserable, poor, bad service company. Unpleasant. Don't waste your MONEY IN THEIR STORES. IT DOESN'T WORTH.

Since enrolling with Metro PCS Auto Pay it never has worked. Every month I'm alerted via text that my payment is due and I have to either go online or drive to a store. Their phone customer service is very rude and always insist Auto Pay was never set up. This has been going on since 2/2016. They set up Auto Pay on the phone and guarantee it will work. It never does. The clerks at the store don't care either and say I have to talk to customer service. If a payment is made by phone or in the store there is an additional $3 charge. So far customer service has waived the charge because of this ongoing problem. My bank says Metro PCS is the problem, not my debit card.

I have problem with calls been drop when in the middle of a conservation and when am in places like the hospital. For example if you're on the lower level you cannot receive phone calls or call out. I was confuse because other people were able to use their phone and I wasn't. So I ask the reception did she know why some people are able to use their phone. She said if I had T-Mobile it didn't pick up on the lower. This is my concern about T-Mobile services.

I went into Metro PCS store in Starke, FL to inquire about the rate it would be to get my phone number change. The employee that was helping me stated that Metro PCS charge 19.00 to have a new number. Metro is a ripoff no doubt about that. Not to mention every time you come into the store to make your bill payment. They charge 3.00 & give you no extra day or two before shutting off your service for none payment. It's all about the money not the customers...

I started metro PCS when I seen an ad on tv about $30 plan with a free phone. The phone a Samsung Galaxy Core Prime was ok. But the svc was a little satisfactory. I had t-mobile before and missed it so I thought since they were using the same network I would be ok. There's a lot of dead spot areas when using the data. Then if your due date is near they don't do extension/arrangement. You either pay or change the bill due date & pay the prorated amt. The customer service # is automated so if your svc is off you can't get ahold of a real person who in turn has an accent so there is a barrier in communication just from that.

I bought a Bluetooth device the same day I signed up for their service, took it home and charged it overnight as directed. I could never get it to connect to my iPhone. I took it into the store for a return, and the associate there paired it with their Bluetooth speaker and said it was working. I told him to pair it with my phone, which he did. So I figured I just didn't know how to pair it at home because it appeared to be working at the store. As soon as I left and drove around the corner it disconnected. I went back to the store and told them. They did a couple of things, turned off the Bluetooth, turned it back on, paired it back with my phone and told me to try it again. I went back to the car drove around the corner and it disconnected again. I took it back in and said "I just want a refund, obviously it's not compatible with my phone as the instructions indicate might be the case."

SO it started when I bought my phones last September, changed from another company to them. Bought brand new phones for my girl and I. They lasted 2 months. Got super hot and overheated so had to use an old phone 'til I could buy better ones. Thinking maybe the cheaper ones were that bad so bought brand new HTC and Samsung phones about 3 months ago now and I bought insurance and covers and everything. This time and well the Samsung broke, a month ago so I go back to the Federal Way location by the Old Haggens and ask for a manager and was told no. Gave me some call and wait number.

I started Phone Service with Metro PCS in July of this year and it has been a horrible nightmare. The "free" Samsung Galaxy On5 came as part of promo package that cost 60 dollars a month for unlimited data, text and talk with 8GB mobile hotspot data plan. I was with different provider for years but I wanted to try this great deal (UGH!). The phone constantly dropped data connection and I have to use Wi-Fi calling if I want to make a phone call indoors. 90% of incoming phone calls do not reach me whether I am on Wi-Fi or data plan. Outdoors I may or may not get a call in or out. The phone constantly disconnects from the network. I suffered with this for almost 3 months.

... My EXPERIENCE. Ha! Well to get to the matter at hand CAN A GIRL GET YOUR UNDIVIDED ATTENTION... "METRO PCS" on are around the 11 day the 8th month 2016 I entered Metro here in Tampa with the hope to switch my wireless service from Sprint to Metro after a 2 year contract with Sprint. I was excited LOOKING FOR LOWER RATE PLAN... I did upgrade a service from Sprint I WAS MISLEAD by the new prices which caught me off guard. The service was much higher... So off to Metro this switch wasn't easy no BARGAIN FOR ME... The sale rep at Metro PCS fast take me and several others all at 1 time no one really got full ATTENTION. NO FREE PHONE FOR ME. I ended up spending 105.00 that day and was told and I quote, "You want a case? GET YOU 1. You want a Bluetooth, pick 1. YOU WANT A CASE, pick you one out. ALL THIS STUFF SOUNDS FREE TO ME. Now I'm stuck to pay for fees I did not want.

Well rebate complaint time. I bought two new phones from MetroPCS.com in July. The handler of their rebates through http://www.yaengage.com/ they seem to have a problem. First said no number then number incorrect. I sent photos of number they said I had incorrect. Then Amanda ** of Yaengage said fixed. Well got another turn down same bull so sent another email. She said, "I'll take care of it". Got another ** turn down. I as of this morning sent my complete purchase order to Amanda too. Hope they wake up. Looks like time to class action their butts. Have seen several similar complaints of Metropcs.com.

Metro PCS is such a joke. I went in to check out what I had heard about them from friends and on tv. The person in the store was very courteous. They had both phones advertised. But when I got it home, which is about 50 miles from the nearest store, and I had problems from the very beginning. I have to use my wifi hotspot for my computer to get access to any data on my phone. I have the 60 dollar plan (unlimited plan supposedly). I have taken it back to the store several times. It works when I get there, but when I leave and when get it home, it doesn't work. I even have problems when my hotspot is in my pocket. I have done everything they suggested. I'm sick and tired of the bs and am switching to another company when I get paid next. Until then I suffer.

I a few years back had seen a billboard and tv commercials stating 40 a month period. I went to a store and was being charged $40 per month plus taxes. That from the start told me that they are full of it. I'm unsure of if they always have been linked with T-Mobile or not but they as well lie like dogs with no legs because my ex was on their phone with a family plan but told that he would get a $500 refund if paying for one or two years on time. He did so and was told that he would get a store credit or be given a $500 reduction for the next amount of time in billing. Stop doing the bait and switch please, nobody wants to read fine print and some don't have good enough vision to do so.

Ran out of high speed data a couple of weeks after purchasing an LG stylo 2 with a $50 plan on 7-15-2016. I couldn't get into town until 9-2-2016 to upgrade to the $60 unlimited data plan. My service expired a couple of weeks or so earlier, in August. The associate (Dorthy) at the Spokane (Division st.) store restarted my service with the $60 plan. She didn't tell me that my service would end after the 14th, or about the $5 charge for changing my billing date.

I have never since I have been doing business with any cell provider had as many problems with one phone in my life... I went to the Metro Store to buy a phone and the girl that served me was very rude and nasty. I interrupted her lunch break, and seeing that she was the only one in the store, she didn't like it. I asked her about the ones that were on sale online, she said "Well which one did you want?" I asked her about Samsung... She brought one out and that was that... Taking it out of the box and starting programming it... She made me feel so unwanted... Now I am stuck with a phone going on 2 weeks and I HATE IT... If I had another phone I would THROW IT IN THE GARBAGE... I AM VERY DISGUSTED with the phone and the girl that waited on me... I have a plan of $50 and when it gets near my bill it slows down SO MUCH... I will not give anyone advice to go to Metro ever.

I bought the DZ09 Smartwatch (Osceola Parkway & Michigan Ave.). This watch tarnished badly after one day of wear. I went in just to exchange. They refused. Said it was my fault. They threatened to call the police on me! I contacted B.B.B. These are great! They contacted the store. They couldn't have returned it any faster, it the place was on fire! Thanks B.B.B.

During promotion, upgraded SVC to $50. Plan, added new SVC (transfer from tmo) purchased 2 zte max for family plan (2 phones). Store did not honor the "Add one line to your $50 plan get half off bigger better device priced $99 or below." Clerk said only at metro corporate stores... I will be returning to Tmo asap and taking both phones with me... Metro does not honor their Ads.

Phone was highly recommend from MetroPCS staff (shame on them). Save yourself and your money with this one... Also if using METRO go to corporate stores only. I my screwed and out phone plus accessories ($125). After telling clerk that I take lots of pictures, download games and use coupon sites. They highly recommended this phone. Samsung ONE. I have brought it back 4 -5 times in less than 3 weeks to pay more for an upgraded phone. No luck. Phone has no storage. When you first it turned on all the updated everything and I put 2 games on it eternal memory was full. At at a 7.8 g. Why they sold me an 8g phone is beyond me...

This has to be the worst experience I've had in a very long time!! All I wanted to do was to switch my carriers from Straight Talk to Metro PCS and it has turned into the biggest joke with Metro PCS telling me that I need to get a new phone and that Metro PCS is not compatible with my Samsung Galaxy phone. Oh and by the way, they were selling Samsung phones at the Metro PCS store. SO I got the big runaround right from the get go. Then once I got my Metro PCS phone it didn't even work. The service kept going out on me even though I was in an area that supposedly supports Metro. I am switching back to my original carrier and my original phone. Both may cost a bit more but you get what you pay for!!!

Like Metro for cheap phone plans. No contract drama. But I made the mistake of paying a $60 Activation fee at one store. If I would have gone to another store the activation free would have be free or much less. So I feel the Metro company as a whole is great. It's the individual stores and sale reps that I don't trust or care for.

I purchased a phone and insurance at Metro PCS on 2201 Cottman in Dec 2015. My phone broke and after going into store to utilize my insurance plan to replace my phone, the sales associate ** informed me that I would need to upgrade to a lesser phone (which to me is a downgrade) that would cost more than the original phone I purchased. In my opinion Metro PCS is playing the old bait and switch tactics. The sales associate was rude and unhelpful with the attitude that if you don't like what I'm saying you can go elsewhere. Also ** said I can take my chances going to a private Metro to get a better deal. During downloading my info from old phone to my new phone ** informed me she's going on break now. I advise everyone with a cell phone to stay far away from the Metro PCS on 2201 Cottman Ave next to David's bridal if you expect any decent customer service help at all. You have been warned.

I was looking for a less expensive call plan when I came across Metro PCS. I read the reviews and could not believe what I read. Most said they were terrible but the cost was reasonable so I ignored the reviews and purchased a plan. $30.00 a month-no contract. One review I read said the service is poor but if you don't need anything too fancy or reliable it was okay. I want to add my review. The service is not up to par with other mainline carriers. My calls are very broken - conversations always cracking and once in a while dropped. I don't understand since Metro PCS is an affiliate T-Mobile.

Upgrade phone when made payment on account. Problems started with phones after the upgrade. Went to store that bought from, settings changed. Problems have continued for 20+ days. Have gone to corporate stores, they refused to check my account or call customer service even when instructed by technical support for store to call. Have defective phones nobody doing anything about getting phones replaced even though they're under warranty. Also have insurance for phones. Even spoke to customer service of manufacture of phone which says for corporate store needs to replace defective phones, yet corporate store refused to call even their own technical support or manufacture of phones.

Honestly, I wouldn't of have it one star but you have to push at least one. I've had problems with this service since I've got it. The service is absolutely awful, the calls cut out no matter where I am, it takes a while for text messages to go through, and no matter how many time you call to complain nothing gets done about it. It's very frustrating having to pay 103 dollars a month for services that don't even work. Anybody reading this and is thinking about getting a Metro PCS phone I would like to tell you to walk away from this company. There are so many better ones out there that actually work.

Metro PCS must have the worst customer service of any business in the U.S. If your phone works, you maybe okay but if you have a question it is doubtful they really have a customer service unless it is something about which they will get more of your money. Calling customer service to speak to a person is a revolving option and you never ever get to speak to anyone. Very frustrating. Probably the reason they are so cheap. If you want service and the ability to speak to a person when you really have to you may want to try one of the many other providers out there.

Metro PCS claims 4g LTE. That apparently is a lie. My wife and I have had the service for almost 2 months - I'm embarrassed to say, looking to switch now. I ran a speed test, never topped more than 2 mbps. When I make calls sometimes people say they can't hear me. So I hang up and have to call them back. That usually fixes the problem. However, I am now a business owner. I can no longer tolerate the service & switching providers. My advice to anyone thinking of getting this service - "It's cheap for a reason, you get what you pay for. Don't do it."

The service, and employees - Switched service from Cricket and that was a HUGE mistake!! No internet whatsoever! Took phone's back after one week, and no refund because I talked on phone over an hour. They ONLY refund some money if you only talk on a phone that you had for a week, for under an hour! I had talked on the phone for a little over 3. GARBAGE!!!

I submitted my rebate for the new ZTE Max Pro on 8-5-16 when I go to check on rebate status it says they have no info so I resubmitted it again as told by live chat support. It still gives me the same message so I'm like what's the point of submitting a rebate online and you receive a tracking number but even when you call to check they have no information so I feel that online rebates center is full of it. Best to go in store for instant rebates. I wasn't even sent a receipt for my purchase of the phone in the box with phone.

I made a $100 payment 3 weeks ago, my phone just got shut off, thinking I'd still have $60 in my account it would just turn back on automatically but it didn't. Can't get a hold of live person on customer service... won't even let me access my account info just keeps asking me to enter cc#. Tried to sign up and look at account on metropcs.com... but I can't because it has to confirm my cell # which is off. Went to the store - they said they have no info on the $100 payment since it was over the phone payment because apparently a 10 year old runs the entire billing department at metro piece of ** and told me to call the amazing customer service number that just wants my cc# and no real persons there. PRAY YOU AVOID metro pcs. Go with straight talk or boost or anything. And when you do don't EVER pay extra thinking it will go to your next bill because the 10 year old that runs the billing system bought candy with it and it is no longer.

I paid my bill last week and woke up to the phone off. Not to mention their 24hr line is a joke. Can't get anyone on the phone. They are poor service...

On 8/14/16 I went to a metro PCS store located on 165 East 10th Street in New York NY 10009 and purchased a ZTE Pro phone. The girl working ask if I needed a case so I said "what you got." She showed me a few and I picked out a black 1785 Ultra Fancy Cover, she then set the case down and charged me and continue setting up my phone. After awhile she said I was good to go and handed me the bag with the phone and I thought case inside. I got home and began transferring the info from my old phone to the new one so I never checked the bag assuming all was good.

I've had nothing but problems from day one with Metro PCS. They're always crowded with problems in the store, they look so unhappy, the employees. I've had 3 phones in less than a year. I just had a few questions about the unlimited data, internet on the new phone. I still didn't get the answer because of the attitude from the employee. They say "abusive language" - yes, on their part. I was upset, but I left the store unhappy about the treatment, walked away in disbelief. I was talking to myself outside walking away from the store. The employee shouted at me, asking "are we going to stand here like kids?"

When I got my phone from MetroPCS, the plans was to get the phone and then get all the LTE data, then when phone bill gets paid, the data resets. I've been with MetroPCS from a year, and I've always paid the phone bill, but this time I pay the bill but I don't get the data. WHERE IS MY DATA!? Clearly the data is the only thing that makes the phone worth having, besides having internet. But the real problem is that I don't have my data. I did my part now they need to do their part. I HATE METROPCS, and I don't care if it takes 629 words to express my feelings that the owner of MetroPCS is just a scam artist. Have a nice day.

Store on 85th Wornall Kansas city MO never opens on time. Don't make no sense to me like how you can't open store on time and why do they still have a damn job?

I too have tried to set up Auto Pay! I have a new chip card and I entered all the information necessary and was rejected with "unable to process". I tried to call the customer service and actually got a hold of someone and told them what I was trying to do. I gave them my info and all of a sudden we were disconnected!! I tried to call back and could not get through! I am SO FRUSTRATED WITH THIS COMPANY!! You would think if you are trying to set up auto pay you are trying to make a regular monthly payment and the company would get their money on a regular basis! I agree with other reviewers, they would rather you pay in person or over the phone so they could collect a $3 fee! I am going to change carriers! Metro PCS is just a rip off!

I purchased an LG phone from Metro and within four months they told me that I could no longer use it because they now have only 4g service. The LG phone I purchased was a 4g phone but they insisted it could not be used. Bottom line $100 in the garbage. Also have a Straight Talk phone that I have had for 8+ years with NO problems. This service was also changed and what did Straight Talk do? Within three days they sent me a NEW PHONE. My wife has a Tracfone (same company as Straight Talk) and they did the same with hers as Straight Talk did with mine. By the way, I pay $45 a month and NEVER a problem. When you call Straight Talk or Tracfone it's amazing, they speak English, not like Metro where they speak gibberish. After my short experience with Metro, they can take the express to hell!

I had a very important phone meeting with my company at 8 am this morning. I tried to call and add to the conference but my phone was off due to non-payment. My bill is due on the 17th of every month and today is 08/05/2016 so I didn't understand. I called and they said my account has no funds. For what??? This is a pay as you go no auto pay type of phone service. So if my bill is due in 2 more weeks why is it off again. They said last month's payment 3 weeks prior didn't go through TODAY 08/05/2016. Why are they just now trying to withdraw money??? Not the point so I called AGAIN and tried to make a payment (again I need it for business call this morning and it is now 9:00 am. The guy says the payment was unsuccessful due to bank).

I purchased a phone from Metro PCS over a year ago with for my daughter. Thing seem to be working ok. She even recently qualified for a new phone device which I wanted to purchase. An incident occurred and her services were disconnected with an outstanding balance of 20.00$ after I had just paid a bill I was informed there was a charge where she downloaded an app. After clearing the matter up I changed the PIN number to keep this from occurring again. I forgot the PIN. I went to the store on 86th & Cottage Grove in Chicago to try and have her phone reset but was advised they were unable to complete in the store after the agent attempted to assist me. I believe he grew tired of the automated system none understanding prompts. The automated system is very frustrating to deal with and speaking to a rep is the hardest. This alone would make anyone consider changing phone companies.

For two months I have tried to pay my phone bill online with my NEW chipped debit card. Each time it said my numbers were invalid so I called the company on two occasions and got on the phone with them for over an hour and they told me I had a problem with my card and to call the bank. I called the bank and they called their chipping department and said my card was valid. I have used my card to pay bills online and in the stores. Metro PCS is scamming their customers, forcing them to pay 3 dollars either over the phone or in a store near them.

I recently bought a HTC 626 Desire and the battery dies every 4 hours without me using it. I had it full charge this morning. I have a commute of 35 minutes to work. Getting to work I was at 76% battery. That's 25% battery loss with a phone not even turned on. Then I decided to see how long it would take for it to die completely and around 10:30-11 am it was dead completely. I charged. It took 4 hours to charge completely at 3 pm. It is now 4:32. Again I haven't used the phone and it's at 64% percent almost half the battery. And now I go to store to exchange the phone for a different model and I can't because it's past 7 days warranty??? What a scam. I don't even have a 30 day warranty. They said I can get a new one of same model but I have to pay I repeat (Pay) for a new sim-card. Wow. I will go to a different carrier and I'LL lose the money I paid for this expensive paperweight.

I was overcharged on my credit card. I was paying over the phone as I've done in the past. The system wouldn't take my payment. It said try later. I did try it later three more times. It rejected. I found out the next day my credit card was charged five times. I called American express. Found out that this is an ongoing issue with this company. I have spoken with Metro PCS, five times. Still have not gotten my account credited back. I was told I have to wait 14 days. This company's customer service is beyond bad. It takes me 30 minutes on the phone to get a live person after being hung up on more than three times.

Terrible service. No one helps... always a stupid recording. Service not good. I am a new customer... left Boost mobile. I'm going back to Boost. These guys get you in the door with phone sales and then screw you over big time. Don't go with them. They suck.

I have been with Metro PCS on and off for years but have been with them since January 21, 2016, but I didn't have a problem with them until I bought the LG STYLO in April I think, it was malfunctioning so I brought it back and was given a replacement. When I received the replacement I asked the agent that sold it to me if I would be able to use the phone when I go on vacation in Jamaica July. He said, "sure" because I know they have some rule about having your device for 3 months. He said it's a replacement so that shouldn't be an issue. He showed me how to unlock it when the time came. I thanked him and left.

Their customer service sucks. Never able to talk to anyone. System set up to take your money only. Been on phone over an hr. They keep hanging up. Truth is they don't care. We should slowly take our money somewhere else. They really don't care. How can you have no way for customers to talk to someone. And when you go in store they want additional $3... lol. It's a wealthy get rich scam. I hate them.

I was trying to pay my bill from my phone which I do every month, but for some reason I was unable to do so. I called customer service which was a big joke. Metro PCS expected me to pay them to pay my bill a fee of $2.00. When I was finally able to get a person on the line, their English was terrible. This person offered to waive my fee of $3.00 for paying my bill. To be honest with you with all the credit card and identity theft going on I'm very reluctant to give my card information over the phone.

I been with Metro PCS since April, for 1 their customer service is horrible. They act like they don't want to work with you. If your phone is off for whatever reason, and you try to contact customer service you have to use the auto system regardless if you have questions about your bill. My last bill was $70 that was due on 07/01. I paid the full amount on the due date. On 07/02 they disconnected me and I was unable to get through to a rep because you can't talk to a live person if your phone is off. So I had to go to a store and they told me that I still had to call customer service. And after 2 hours they turned my services back on and all they said was "I don't know what happened."

So exactly one ago today I decided to switch from Sprint to Metro... MISTAKE. I purchased the 626s Desire and 2 days later phone started acting up... I was getting absolutely no service. So I took my phone in and after much debate and fight they replaced my BRAND NEW phone with a refurbished factory warranty phone. I was so furious after I had just bought a brand new phone and they fix my issue with my phone after having it 2 days with a refurbished.

The one thing I hate about Metro PCS is they have no good plans. I would love to have unlimited cause at least I wouldn't get throttled quickly. $30 is worth more than 1 GB. $40 is worth more than 3 GB. Youtube shouldn't steal your data storage. It's just disgusting not right. METRO PCS FIX THOSE PLANS AND THE GIGABYTE LIMIT ON THEM.

MetroPCS advertises "Truly unlimited data and phone service." There is no unlimited, you reach a point, and I am on their most expensive plan, and your phone slows to a crawl. Is it fair? I pay for "Unlimited," if I wanted unlimited to a point? I would have joined that plan. Is this even legal? Companies can just say anything and get away with it? If I did that in life, I would be called a con artist and be in jail!

My family and I have been using Metro PCS for YEARS. Over these many years, I have encountered a few significant problems that have made having a phone a complete and total nightmare. I will first be talking about the initial issue that I had with the company about three, almost four years ago. So one day I walked into the store on University to pay a bill, and I noticed that the store was displaying the brand new iPhone 5S. I was both shocked and elated to see that, since from what I knew over the many years of being a customer there, Metro NEVER sold iPhones. So I thought "well it would definitely be nice for a change," and I decided to purchase one. Purchasing it was no problem - they had the phone in stock - but I had problems later on.

Upon being signed up with this company they informed me that usage of Pandora would NOT use any of my data. They stated that service is included. They lied! Pandora usage did in fact use data and when I called to find out why they said they did not know why (agent was rude and condescending) and offered to put more data on my phone for $5.00 and that they would waive that fee. My bill not being due for another week mind you, they have a $5.00 charge due immediately and have suspended my service until that is paid!! I can't even get a human to the phone and they wonder why people have such attitudes with the call centers. Metro PCS your services are by far the worse I have ever encountered all the way around!! Anyone looking to sign up with this phone company I strongly suggest against it!! Shady, shady, shady!!!

Metro PCS is the worst phone company known to man. How can you have a warranty and pay for insurance but it doesn't cover a damage phone? This company is nothing but a scam. They told me I have to pay for another phone and that the insurance is only for phones that are malfunctioning. I made the worst mistake by going to this company. T-mobile is affiliated with this company and they should be ashamed on themselves. Beware of this Metro PCS.

I switched from Virgin Mobile to Metro PCS in November. I drive part time for Uber and reliability of signal is critical. Metro service stays connected 95% of the time. LG G Stylo works great and better than Samsung SIII. I pay 40.00 flat fee for 3gigs high speed data and Unlimited phone and text. Never drops calls. Streams video to my TV too. Works for me.

Was going to switch after seeing the advertising to switch. I pay $35 with Boost. Was going to switch to the $30 plan. But they said I can't. That I had to go higher. When I told the rep that the commercial said nothing about it having to be $40 or more, she said "Well that's just to get you in."

I wanted to try something new. I've been with Total Wireless and Straight Talk for a few years and they are pretty good. When I tried to buy a phone at MetroPCS, the reps tried to dissuade me from it because people bring it back and they don't want to deal with it. When I did get a phone finally (they were largely shruggy and unhelpful) I took it home and tried to call people. My phone never did get service in my house and away from home it was very spotty and hard to keep a quality connection. My phone wouldn't even work on wifi.

I hate MetroPCS. They full of **. I left Net10 to be with them. I paid the first $50 then realized not enough data for me. I called them to be on the unlimited data then ** told me my next bill will b $74. How the ** you charging me for a month I already paid for. smh.

Don't waste your money. Absolutely the worst cell phone provider I have ever been with. Can't make a 5 minute phone call without losing signal 2 or 3 times. Customer service is extremely rude.

I went to Metro PCS to get new service for the unlimited plan. Went to the New Cut Road store purchased a phone and service and got credit for my iPhone that I had. I was told let the better phone they did not have so I had to take a downgrade and was told as soon as they get more in that I would be called two days after I had my phone. The phone to begin to freeze up so I took it back to the store for the man told me that he would order me a new one. It would be in next week I asked him that you do not have a phone in stock you're out of them for a whole week and the man said yes. So I come back a week later and the man said that my phone has not come in yet. I said well you could have called me and he said that he has been busy.