Metro by T-Mobile Reviews

I was told by my Metro PCS salesperson that my Metro PCS 55 unlimited data, text and talk plan would include receiving emails from work. And for the first month, I did receive my work emails. Then after one month I stopped receiving work emails. I called Metro PCS and was told I would have to pay an additional $5. I tried to add the $5 service and the online system charged me an additional $10. It is impossible to get any help or service from Metro PCS as the automated customer service number will not let you speak to a live person. I wish I had never purchased a phone or service from Metro PCS.

Please note the people who work in the Metro PCS stores are the rudest and dumbest people ever. The only time they are nice to you is if you are a new customer and want a new phone. After that, you are on your own. I am thinking of very soon going to another contract provider, but not sure which one. Also, Metro PCS coverage has gotten worse in the past six months instead of better. Stay away from this company and their phones!

Promotional Deals/ Service Plans: They calculate the taxes on the entire transaction when they should only tax the product cost. They are stealing money from consumers who do not know what they should be charged. They are deleting insurance from your account without authorization from consumers so that when you go to file a claim, they tell you that you have no insurance and that you canceled it. However, they never change or stop charging you for the warranty.

My LG Esteem phone stopped receiving and making calls and text for about 3 weeks now. My internet works fine. My bill is up-to-date and is $62 a month. I called Metro PCS 3 times about this issue and though they tried to help me, they failed to fix the issue. I then went to a regular Metro and was informed the problem could only be fixed at the corporate office. I then went to Sacramento Metro PCS corporate office on Arden Way on November 1, 2012, approximately 5PM. After waiting in line for about 45 minutes, I talked to a girl named Lauren, I think, who stated she was the manager and Sam, who stated he was the assistant manager.

I had paid MetroPCS $60.00 on 10-24-12 in advance for service for the next month. I had no service since Hurricane Sandy struck our region, so I decided to look elsewhere for another provider that's reliable and had found one. I called MetroPCS and spoke to Eric, and he told me on 11-2-12 that he would be happy to cancel my account and refund my $60 if I would cancel today. I said OK. He then told me to call the new provider and sign up so I wouldn't lose my phone number, which I did.

I had more than one long distance call from people in 605 area. Your recycled numbers are not protecting my privacy. If I pay monetary value for a service, I think I should have preferred service. When I get long distance and collect calls from prisoners in prison, it does not excite me or entertain the MetroGUARD policy.

I had Metro PCS for around three years and I have no real issues with them. I decided not to pay the bill for one month because I had to get caught up on other bills. I went to pay it on the 21st of October. Now the phone is back on. I'm happy now. Well, on the 22nd, I got a text that I owe another payment. I went up to the store I paid it at and they told me, "Oh, you should have asked for a payment date reset!" and are pretty snotty about it like I'm supposed to know how they work things. They then tell me they can't do anything about it and I have to pay another 90 bucks. I said, "Nope, you guys stole 90 bucks off me. I'm out!" I went down the street and got a different provider. Why is it that companies will risk someone leaving them for such a small amount of money? I probably would have never left them if I live 30 years. Ninety bucks a month, that's 32 grand they will never see.

I bought a 4g connect for over $300, because I wanted to upgrade from the Galaxy Attain. So anyway, I bought the phone. When I got home, I discovered the phone did not work. So I took it back to the store where I bought it. They told me all they could do was to give me a replacement phone for $10. So in other words, I had to pay them $10 more to get a used phone when I bought a brand new one that did not work. What a ripoff.

The phone was found to be defective. It was confirmed by Metro PCS in Valley Stream Green Acres Mall. I was told they no longer have flip phones and will have to order replacement from the company directly. Then after about 2 weeks, I was told that a replacement was received, a call was placed to me and I didn't respond within 5 days. The phone was returned. When I asked what number did they call me at, I discovered they called the wrong number! They then told me they placed the order again. It's been two weeks now! I'm still missing important calls from work. I don't have any recourse. If I quit now, I lose the cost of 2 phones. I have 2 lines. Can someone please help? They keep on telling me to wait a few more days.

I’ve been a Metro customer for almost 5 years, never missed a payment and have purchased numerous phones. In July of last year, I bought a new Huawei 832. Anyway one week after my warranty ended, it started saying I had no memory space, so I deleted everything and still no progress. Now, I can’t send/receive any emails or receive text messages, save new numbers or do anything.

My son's cell phone suddenly began to not hold a charge and would not let him make calls. At times while away from the home, he could make some calls. I did not buy insurance because the phone has a manufacturer's warranty. I have followed Metro PCS' command by taking it to the store, ordering two other phones and back to the store several times. Today, I went to take the phone into the store again and the clerk talked over me, had the worst attitude and was very disrespectful. I asked for a manager and he came over to tell me that he doesn't believe that the clerk (**) was rude to me. I advised the manager (**) that he was not around and I can't believe he said what he said. A simple apology would have been sufficient but they were above that and I still don't have a working phone. I demand action regarding this phone. I don't cheat people and I don't want to be cheated. The store was Metro PCS located on Baldwin Hills, 3700 La Brea, Los Angeles, CA 90016. I would like a response from someone.

Paying your bill by telephone and by walking into a dealer requires paying a $2 or $3 fee respectively, but paying your bill online does not require an extra fee. Two and three dollars does not seem like much, but when you are out of work, every dollar counts. I have been paying my bill online for quite some time in order to avoid the extra fees. As I attempted to pay my bill online yesterday, a couple of hours after having my services suspended, I was unable to do so after entering my phone number in the payment section online. I called for assistance from another phone, but was told by the automated system that I could not speak to a rep because my services were suspended, and the only option I had was to pay by phone, walking, or pay by mail, and because I needed my phone services back on, I paid by phone.

I received a replaced refurbished phone. The first phone synced incorrect names, transposed the contacts, won't hold charge and the apps don't work. The refurbished phone lost all contacts, but yet when I manually dial the number, the contact reappears. Also, it swaps contact name and can't locate contacts. Now I have no contacts again! I have to replace the screen protector and last night, I called someone and it was the wrong person, but not according to my contacts so I woke someone up in the middle of the night that I hadn't spoken to in years and was really embarrassed thinking I was talking to someone else because of how it appeared on my phone. Now I'm afraid to call people because I might be calling someone else and this has happened before when I synced contacts!

Metro PCS charged my debit card last month three times then I added a phone and used a metro gift card. Credit doesn't show I cancelled last phone number that was added. All that is due is $16. I now show a text of $233 because my phone is off. All money has been paid. Clear this up. I have spent way too long on your repeated error. I am tired of this.

I received a replacement phone today from UPS. I had to borrow another person's phone to attempt to have my phone activated. After 17 minutes on the phone with a woman named Desire, I was informed by Desire that Metro's website was down. Why didn't this woman tell me this when I first contacted her to have my phone activated? Now I have to give the person whose phone I borrowed money to pay for the minutes I used up on her phone because Desire had me go through the information process numerous times before she realized Metro's website was down. Also, an SD card never came with my shipment. Now my phone is not on and I owe my neighbor money for using her phone. What kind of customer service is this anyway? And what is Metro going to do to rectify this matter?

I made a payment on 8-3-12 in a local store since I could not get on the website as I normally did. The next day, I went in to cancel the account and get a refund. I made 2 more trips to the store, had a case number opened all 3 times. Each time I called to follow up on the refund, I was told the case was closed as they could not verify I made the payment with a credit card. I just hung up with customer service again, spoke with a manager who said I've reached the limit of a credit card refund so now I have to send their "treasury department" a copy of my receipt so they can issue a check that will take 4-6 weeks to receive! The people I've dealt with in the store are very nice and helpful, it's not their fault their customer service department sucks big. This is totally unacceptable. Beware of Metro PCS!

I was having problems with my phone I went to a Metro store and I specified what I wanted in the phone I was going to buy. I wanted to hear my mp3 with my wireless Bluetooth. I have 4 great brand Bluetooths. They promised me the phone I bought was compatible. Well, when I formatted my memory card I could not hear my music through my Bluetooth. I went to the store and they told me I had to buy their Bluetooth. I called customer service and they said they could not do anything about it. Well, I hate that they lied to me. Now, I’m stuck with a phone that is no use to me and they would not refund my money. I hate Metro because they suck.

I have called the customer service tech support twice. I got hung up on both times then called the Metro PCS store in Jacksonville at the Regency area. I spoke to a customer service rep. I told him about my problem, and he hung up on me. I then called back and spoke to a store manager named Leslie. I told her that my phone was having problems with it locking up on me. I am out of state in Indianapolis, IN. There is a store in this area, and I asked her if she could send a temporary unit for me until I get back to Jacksonville. I was told that will not happen; that is, it was not possible at all. I guess the company is not in business to make their customers happy. Plus, I am a customer for 4 years.

Someone stole my phone from a store while shopping. I went to the nearest Metro PCS store located in Hackensack, NJ and purchased another phone because I didn't have insurance on my phone. They charged me full price for a phone which is advertised cheaper for a new customer then activation fee and another month's bill because I purchased another phone which I find very wrong. Then they wouldn't block the other phone until I file a police report and then they wanted me to take it to the corporate office. My concern is that the phone has a lot of personal pictures and phone numbers I wanted protected and Metro PCS seems not to care about their customers' needs. I have given them a lot of money and business. They need be on the wall of shame. Bad business!

MetroPCS owner needs to educate owners as well as employees. I went to DF Wireless at 4626 E. Avenue S, Palmdale, California on 7-26-12 to change my phone, which I had just bought on 2/22/12, for the second time. The owner of the store checked it and gave me a phone replacement MetroPCS warranty claim ticket which also got charged $10.00. I went to pick it up today, 7/31/12, and the employee refused to give me the phone stating the owner does not know the business, what?! So I asked for her name, she giggled and said **, so rude! Need better service.

They are not complying with Metro warranty for wireless phone. In the past four months, I have bought 2 phones from the Metro 22749 State Road 7, Boca Raton, FL 33428. For the first phone, they did not ask me if I want the warranty, for when the phone stops working correctly. So the phone stopped working and we had to buy a new phone and this time they did ask me if I wanted warranty and we said no. The phones stopped working 2 weeks after the purchase and they said we had to go to the sample Metro PCS to get new phone and we asked if they can please order the phone for us, so we wouldn't have to drive 2 minutes to get there. Also, their customer service is very poor.

I pay my bill for MetroPCS every 23rd of the month. This May 2012 when I last paid my bill, my phone stopped working a day later. I called Metro PCS and they refused to pay me back my money for service that was not provided to me. I called so many times, but they refuse to help me. I have written 2 letters so far, but I have been charged for a month when my phone didn’t even work. This is very unfair.

On the 5th of July, I made an online payment through my bank to World of Wireless of $63.00. On the same day, I activated a phone for my sister in the store and paid $48.00. The next day, both phones got disconnected because the payment I made online was still in process. It’s been a week and both phones are still not in function. I called my bank and the money has been processed, but on Metro's computer, the payment does not appear. I took the Metro store proof of my payment and they just keep on giving me phone numbers to call and they all take me to machines which can't help. I called customer service and because of the accuracy of my name, they were unable to help me.

Breach of contract/fraud: Metro PCS cell phone is broken by (Samsung). It's reported around 5-30-12. Metro PCS would not replace or repair and tried to make me pay $25 for the phone (which is under warranty) and would not replace the car charger (which is under warranty). I had to do their work for them, tracking down Samsung then shipping it to Texas. I also explained that I need this replaced due to family medical reasons or a loaner to be given until it is fixed. They did not care. Going up against their tactics of stonewalling and deceitful practices has been a nightmare. The phone is still not repaired, sitting in Texas as of 7-1-12. I now have billing issues - hours of wasted time on hold, tracking, being given the runaround. These are the absolute worst business practices ever.

I opened an account with Metro in February 2012 and I have been nothing but disappointed and robbed by this ignorant non-customer service based phone carrier. My first phone was an LG Beacon with a $50 rebate that I did not receive until the beginning of June (so much for 6-8 weeks). I had gone to my local Metro store in Gloucester, MA and all I got was, “I can't help you. I don't know,” or misunderstood conversations with employees due to communication barriers. The same has applied when calling the customer service hotline. The language barrier is so frustrating and none of the Metro reps at the call center can ever help or explain how to fix my dilemmas.

I’ve had Metro PCS since 2006 and never had any issues with my phones or service until the last couple of months. I have a 2-month old phone, but not a day goes by that my internet doesn’t work right. At least 5 to 8 hours a day, it says no connection or server down or it doesn’t say anything and just won’t connect to any web page. I’ve called once a day and spoke to an Indian person with an American name. They’ve tried reprogramming my phone and restarting it; they transferred me to the tech department - nothing has helped. I’m looking into other pay-as-you-go plans because they will not even give you a credit for services you’re paying for but can’t use.

I bought an LG Esteem on January 26, 2012. I went home, filled out all the paperwork, made copies of everything and sent it in for my $50.00 rebate. In March, still no rebate so after several phone calls and much aggravation later, they told me that it was still being processed and that I should receive it in 8-12 weeks. Unbelievable. It is now June 12th and still no rebate. So I contacted an online rep who told me that the reason it was invalid was because Metro couldn't confirm the activation of my phone. What a bunch of **. When you purchase a phone, Metro scans the barcode that's how it gets activated. How am I using the phone if it's not activated? Just a bunch of lies. Why would I pay $350.00 for a phone and not activate it?

This phone was no good. The battery life is not long so I took it back to Metro. They set my phone and told me not to download apps. OK. The navigation on this phone with battery time is 10 minutes. If you plug the car charger, the phone gets so hot. The battery was no good for me, it was money that was wasted. A month of working with the phone, I have to plug it up to get calls or the phone would die in my pocket. So I started to turn off calls or make calls with this phone. I turned off my phone because it was a waste of $60.00 a month for this LG MS910 phone. I would like them to give me a new phone, but not the same phone. The phone is not good. I don't have a phone anymore because I wasted $360.

I bought an LG Esteem back in January 2012 for $350.00 and immediately sent in my rebate for $100.00 and was told I would receive within 3 weeks. Well three weeks came and went it is not almost six months, and no rebate. I called the rebate department and was told that the rebate amount was $50.00 they lowered it okay and then was told it's on its way. Another three weeks passed and I called to hear the same story.

For over a week, I argued, begged, and pleaded at every level - 6 store reps, 6 online reps. In my opinion, all of them are incompetent and many are rude. My auto-pay account was deleted and recreated at least 4 times. Everyone keeps saying the same thing - “Just go in and update the account info.” The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice, even after the store manager at the Corporate Center assured me that it had been restored. Then, I found the emails for Corporate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math: Corporate email, fax number, phone number and my complaint letter.

A check was mailed overnight to MetroPCS on 5/24/12. The payment was cashed on 5/28/12. The phone had been disconnected as of 5/25/12. I figured it would take them a few days to restore the service. I waited until Friday, 6/1/12, and then I chatted online with a representative that took my complaint. She temporarily restored my services until everything was correct. I received a message to fax them a copy of the cancelled check which I did on 6/4/12. It is now 6/6/12 and the phone has been disconnected again. I again spoke to a representative that informed me that there was nothing she could do and that I would probably have to wait another 10 days for this to be resolved. If I wait another 10 days, that would be half a month that they have the payment for the phone and I would only be using the phone for 2 weeks until another payment is done. I asked if the proof could be taken to a store so that the services can be restored and she replied no. I use my phone for work and not being able to use it when the payment has been received is unacceptable. I am not sure what else can be done.

I bought an HTC phone as a new Metro PCS customer. Three days later, I had a problem charging the battery. I took it back to the store where I purchased it and was told to wait and see if the problem reoccurs. It did, so one week after purchasing the phone, I went to a corporate store to get the problem resolved. I was told that they could find no problem and to see if it reoccurs. Needless to say, it did, so ten days after purchasing the phone, I went back hoping to get a new battery. I was told it was HTC's problem and to call them. I did and was told that it was obvious that the battery was defective from day one and to return it. Unfortunately, I have to shut the phone for 7-10 days while the post office did its thing. It is clear that Metro PCS does not stand behind either the products it sells or its warranty. I am very dissatisfied with their customer support.

In July 2011, I purchased an Android from MetroPCS. With accessories and tax, I spent nearly $400. Last month, my phone began to malfunction. I called customer support three times. Each time, I was given incorrect information. I finally went to a MetroPCS store in Cambridge, MA. The young woman there ran some tests and told me that something called "SD card" had failed. She told me that I'd have to buy a new one; despite the fact that the old one was only nine months old! She said that Samsung is the manufacturer and does not guarantee the card.

I went to the Metro PCS store located at 3338 US Highway 19 north in Holiday, Florida 34691. I went in and bought a screen protector that was not put on to my phone right, then I bought an otter box style case for $55. After looking at it, I noticed it was breaking. I tried calling Metro store from 2pm to 6pm but no one would answer the phone. I would like to get my case replaced. Bottom line, I just gave Metro PCS free money. Thanks for the crappy job and case, Metro PCS!

I went to pay my sister's phone bill and was informed that the bill was $70.00. They charged me $3.00 for paying it in the store. They called it a processing fee. Then when I went to pay with my debit card/MasterCard, I was told I had to pay another $1.00 for the processing fee to use the card because they charge the store a fee when a customer uses a debit. So, they pass the fee back on to the customer. However, when you get your receipt, it only shows the $73.00. So when I question why it didn't show the other $1.00, it was explained it's because they can't show I paid a fee to use the charge machine. Isn't this illegal.

I purchased a new phone for my daughter on 11/26/11 with a rebate as a bonus. I followed directions, activated the phone and then deactivated it to wrap and save for her present. Okay, at Christmas the reactivated phone did not work and I was told she would get a remanufactured one when available. Okay, two months later, I m still waiting on her phone and my rebate. And after days of driving all over town, I got her phone, but not my rebate. They suck. Metro is doing nothing but deceiving people and cheating us out of money. I at this point would donate the money to charity and I’m not alone. Lots of people I have met in Metro stores have been denied their refund or have been deceived by these corporate **. It is nothing but theft. And the people should have a voice.

I went into the MetroPCS Imperial location in Downey, CA. I don't think I will ever go in that location again and am really considering changing providers. I visited this location on May 14 and purchased a new phone for my daughter, added a line and paid my bill. I walked out paying $186.00.

Hi, I recently moved from Florida to Minnesota. I have had minor problems here and there with Metro. But as soon as I moved up north, the service was horrible so I had to buy a new phone from NET10. I called customer service to let them know I’m taking my MetroPCS number and putting it on my new phone. I woke up this morning to "both" disconnected phones.

On May 4, I paid my bill as I do every month. For some reason, my internet access and picture messaging just stopped working. I tried calling them on the *228 number several times only to keep talking to an artificial intelligence prompt. I then dialed the *611 and after speaking to three customer service agents and one supervisor and a manager for a total of two hours, my services still don’t work. They told me that I was not able to get a number to the district manager and that I had to file a complaint in writing. I was also asked to hang up and dial from a different phone line. I explained to them that I didn’t have a different phone line, all I had was my MetroPCS.

Metro PCS will not refund money in your account after you cancelled the account. 05/18/2012, I was informed by Jennifer, ID#** acting as the supervisor, that I have a credit on my account but they were unable to give me a refund because I have canceled my account and this was prepaid. Metro PCS is all prepaid! This makes no sense! I only cancelled my account because they do not offer the iPhone that my wife wanted. I hope an attorney will get this case and make into a big class action lawsuit. Metro has to improve its policies and provide better customer service. Maybe the new consumer protection agency can restore respect for the American consumers!

I was posting a resume out of state. It didn't go through, always lose internet service, paying way too much a month for limited access. The only reason I switched to you was the affordable 3G/4G phone. MetroPCS never let me down, except their phones are too pricey. I love this phone. Please make it right so I can post an out of state resume. Is Sprint available in Waukee, Iowa? Be willing to stay with Sprint if you improve service/access.

I added an international service two weeks ago at **. I was told that $10 would be added to my monthly bill, which was $50.00. After a week, I received a message in my Android saying that the new bill will be $70. I went to the store at 7043W Broward Blvd, Plantation, FL and asked the employee to verify if the message was wrong. He verified my account and said that the bill was $60 and the message was wrong.

I have previously purchased a phone. I bought a new phone. Now, I want to activate the old phone with the promotion advertised. Why do I have to purchase a new phone for the same service advertised? Why can I not activate the old phone with the promotion advertisement?

Every month I pay my bill by check. I am on a family plan. My brother and aunt were persuaded (by me) to join. My bill is due on the 14th of every month. Well every month, I receive an e-mail telling how much I owe and when it's due. This is unnecessary because it is always mailed by the 4th. This month, on the 15th, they turned our phones off for lack of payment, even though the bill has been paid since the 4th. Okay here's the problem. They tell you to call 411 on any Metro PCS phone for help 24 hours a day. What they don't tell you is that if your phone is turned off due to a billing error, you are screwed if it's after business hours, until the next day. I have been a loyal customer for a few years now. I have had repeated trouble with phone quality, billing, and customer service. I guess I'll be better off going to another company since Metro PCS doesn't seem to care.

I've been with Metro PCS for several years now and since I bought this phone, LG Esteem 4g, I've been having problems with this phone. The second day that I bought this phone, the problems started. My phone turns off by itself, it freezes and most of the time, I don't have internet. I went to the store twice. The first time, they did a master reset and the representative told me if it happens again to go back. That store was on Whisper Lake in Orlando. The second time, I went to Hwy 192 in Kissimmee and I found out that whoever fixed my phone the first time never put anything on the company computer about my phone. So the second time, they did a master reset again because they said that was not on the company computer, so they have to do it again.

I purchased a phone for $80 at Metro PCS on Dunn ave. Jacksonville, FL. When I purchased this phone, it was supposed to be a new phone. Today, I went in to the same store and took my phone in because it wasn't charging. It was the charging cord, but meanwhile, the gentleman who was helping me was saying to me that, "It is an old phone. In fact, it's discontinued, that's why you are having problems with it." I told the gentleman that's impossible. I only had it about six months or so and paid $80. He said, "Nope. You got a used phone. The guy that sold it to you is no longer here because he was doing it to other people and doing other unethical service."

I bought a Samsung Admire with a $30 rebate. Because I wanted to make sure I did not mess up, I specifically asked the store that I bought the phone from to make sure that everything was there. The person at the time I bought the phone made a copy of everything, put all the information they asked for in an envelope. The only thing I had to do was sign and address and stamp the mail. I recently checked my status only to find out that I don't have everything in the mail I sent. I know for a fact that they are lying because the clerk who helped me took it off the box and stuck it to my paperwork. The only way they wouldn't get it is if they didn't get any paperwork at all. They are a big scam. Like the bible says, the rich will be richer and the poor will be poorer. Dishonest people always get theirs in the end. I hope it is soon.

I also purchased the LG Esteem back in October 2011 in which I was promised a $100 rebate which I still have not received to this day. I sent in all the required paperwork, etc., some time in December. By February, I had not received anything so I went online to check status and it said my rebate status was invalid, not all info received. So I called and spoke to a rep who told me there was an error made and that he corrected it and I should receive my rebate in about 30 days. After over a month of still not receiving it, I contacted a rep online though the website chat who told me that my rebate is in final processing and it should be out in another 30 days! This company is so ** pathetic and full of **. If I do not receive it in another 2 weeks, I am taking action and I would love to speak to an attorney! I will get my money from these crooks.

Commerce Township, MI location - I bought two phones on 4/30/2012 under the family plan, but I didn't need the second phone, so I returned the phone. On 05/06/2012 the store was not open, came back on 05/07/2012. They said I had a 7-day return policy. I said. "7 days is today", and they said it was that Sunday, 05/06/2012, the store was closed. They counted the first day as day one, not 24 hrs. This is how they have make money on the consumer, with things like this to make a $164 so it should be a 6-day return policy. This is how they treat everyone including the men and women who serve this country.

Beware of them! They give crap battery for smart phones and take no responsibility of the same. The battery I got with Samsung Galaxy Indulge was giving issues from day 1. It was heating so much while charging that you can't touch the phone. Also, the whole battery will wipe out in a couple of hours. I tried to contact them, but they said they will not replace battery. I can't understand why they can't replace a battery which is giving issues from day 1. Haven't I paid them for the battery when they gave it to me? It was part of the phone. I will have to buy a battery from outside. I am highly disappointed by MetroPCS and would not recommend it.

MetroPCS sucks - Horrible customer service. For over a week, I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion, all of them were incompetent and many rude. Auto pay account was deleted and recreated at least 4 times. Everyone keeps saying the same thing, just go in and update to account info. The account was even verified by a corporate center supervisor. Phone service has been shut off twice, even after the store manager at the corporate center assured me that it had been restored. Then I found the emails for corporate HQ. Two emails to three execs and the problem was fixed in hours. You do the math.

I bought my phone through MetroPCS in February 2012, being told I would get a $30.00 Samsung rebate if I send in the receipt, bar code, and the rebate form. I did what I was supposed to do and here it is the end of April 2012 and still no rebate. So I went online to see the status of my rebate and it says they never heard of me. My next step was to call the number Metro gave me and that one’s disconnected and the other numbers I get online are also no good. I know it’s $30, but I want my rebate. What do I do?

I have had Metro PCS service for years. Their service and equipment has become so substandard that I am searching for new service. I have had services removed from my phone without my request, then I was charged for re-establishing the service twice. I have been indirectly called a liar when dealing with customer service representative in regards to this situation.

Fraud: MetroPCS created an account. They let someone else create it. Then their salesperson would even give us their name. Despicable practices!

I make my payments via an automated machine located outside Metro PCS stores. These clever machines coincidentally kept my change four times now! The store the automated teller/money snatcher is attached to "can't do anything." They do not own the Metro PCS machines that match the store. So my bill is $70. They kept the whole $100 and add $30 to my next bill 48 hours later. Meanwhile, my phone is shut off until I call the 1-888 number, where they give me the confirmation number I need to give to Metro to restore my service. This was a month ago.

I bought a phone. When I took it back, they informed me that I had to go to Lakeland for refund. I bought the phone in Wauchula, Florida. Why should I have to travel 50 miles one way to get my money back? I bought the phone on 4/10/2012 at 1:56PM at Speedy Link Wireless, 107 W Main St, Wauchula, Florida 863773 9975. I want to be refunded for a total of $68.49. Today's date is 4/11/2012.

On April 11, 2012, I spoke to four Metro reps. I pay for $55 a month Smart Phone plan (actually $58 because they charge me $3 to pay the bill) in which I get unlimited local and long distance. Last month, on and off, I was able to call a free conference call which is a prayer line. Now when I call that number, they are asking for a calling card. So Metro PCS is charging for a free conference call number. I spoke to four representatives. Four because I was disconnected each time. One rep said that he had to speak to his supervisor then returned to say that this Florida based number area code 218 was not supported any longer and was termed as a chat line which they no longer support. This is a prayer line! A free conference call that is free to call in, so why is Metro PCS trying to charge a fee by forcing customers that are already paying for long distance more added fees (for a free conference call)? And what's even more disturbing is how we never received any notice of this beforehand. I am very unhappy with this and Metro PCS is about to lose a valued customer since 2010.

I opened an account with Metro PCS (540 6th Ave. New York, New York 10011, 212-929-1899). One month service and a phone at $50, the total was about $108 with tax. The email and other services didn't work. I spent over 30 minutes on the phone trying to reach someone when I got home and never got help or a person on the phone. I went to the store in my neighborhood and they didn't help either. They kept me there 30 minutes, didn't fix it, gave me a ticket number and said I would be notified via email in the next 4 days, saying they are working on the issue.

I took my phone into the Metro store on Aramingo Avenue on Wednesday, April 4, 2012, because my phone will turn on and turn right back off. They determined that is was a phone issue and ordered me a new phone. I went to the store today to pick up my new phone, and they looked at the old phone and told me that it was water-damaged when clearly in the computer it says there was no water damage. Now, they will not give me a new phone until I pay for it. Why would they order a new phone for me if they knew there was water damage? It makes no sense. They are trying to get money off people, and it is not right!

As of today, Friday, 04/06/12, I wonder why my phone did not ring while expecting very important calls. I checked my phone and it displays no service on the screen. Also, my bill went up. This is extremely frustrating. Can someone help me deal with MetroPCS?

I had international calls to Trinidad, but it has been cut off and I was still billed for it. To tell you the truth, I was with MetroPCS because of that service. But since it’s been cut off, I’ll be moving back to T-Mobile. At least they would have the knowledge to inform their customers first. Metro sucks. I will tell all my friends never to go with them.

MetroPCS removed Trinidad from their long distance calling area without notice, not even a text message! They probably would have kept charging us too without notice! This is not right! Seems like fraud!

I was paying Metro an extra $10.00 a month, because of the unlimited international calling plan to Trinidad and Tobago. I decided to call my uncle in Trinidad on 4/03/2012 to wish him "Happy Anniversary", only to find out I could not make the call. I was not informed via text, mail, or automated system that they had taken T & T off their list. How rude and unprofessional was that? I promptly called and told the CSR to take off that $10.00, because I was not going to keep paying for a service I could not use. Shame on Metro for trying to get over! Had I not tried to call my uncle, I would have surely gave Metro that extra $10.00 this month. Wow!

Cut Services to Trinidad - I have a monthly contract with MetroPCS for long distance calls to Trinidad and Tobago at $60.00 per month. On March 29, 2012, MetroPCS cut all long distance calls to Trinidad and Tobago without notice or refund. There are about 4,000+ customers that were affected in the New York City area. We need help. Thank very much.

According to my bank statements, I have Paid Metro PCS $508.50 between 08/2011 and 04/2012 – nine months. I've kept my account up-to-date, in other words, I pay it a head of time. I pay Metro the 4th of each month, $56.00 according to the contract. Since 08/2011 to 04/2012 have been 9 billing cycles - totalling $504.00 billed to me by Metro. According to my math, Metro PCS still owes me a credit for $4.50 as of my last payment on 03/29/2012. Metro PCS insists in billing me $56.00 for 04/04/2012, even though I've already paid $59.50.

On March 28, 2012, I purchased a microSD 4 gig at a dealer in Citrus Park Mall between 12pm-1pm. After my purchase, I asked to return the item. The reason being that I did not need that item and just wanted my money back. The man working started talking to me about returning and letting it slide this time. And when my fiance walked away to look at another product, he started to harass me about returning it and used profane language and kept insisting that I was lying about not needing the item.

I pay for four phone lines with Metro PCS for my wife, my self, and two daughters. My wife's phone is not working properly, freezing constantly and unable to take calls. The same thing happened to my daughter's phone, which had to be upgraded at a charge. When my wife went to Metro PCS store in the Bronx and explained the problem, she was told "That phone is no good, and we do not have that phone any more." They were laughing and wanted her to upgrade to another smart phone at a cost of almost $300.00! These phones were approximately less than 1 year old. I am very disappointed and plan to move on from Metro PCS very soon.

In October 2011 I mailed off the claim form for a $30 prepaid Visa card and I have yet to receive the Visa card. I have called the Metro PCS Customer Service Dept., Corporate Office and Rebate Dept. and filed a complaint and still nothing has been done about it. I cannot get anyone on the telephone because most of their phone numbers are automated or they are busy and tell you to call back later. However, when I did reach someone, they keep telling me that is was processed and mailed out to me on January 10, 2012. I have made over 50 calls to Metro PCS with no one to help me, or call me back, not even the supervisors that I have spoken with. This is a case of false advertisement.

MetroPCS's replacement phones are nothing like new. Their employees continuously change the company policy and the corporate store has incompetent employees that do not know how their phones work. Metro PCS' employees do not keep word and will tell you whatever suits them at the moment. I don't see why I would have to pay for my warranty. As far as I know, warranty is a right. I have had several bad experiences with Metro PCS' services and would not advice them to anyone.

Metro PCS is sending me multiple unsolicited text messages from numbers beginning with 6**. I received them at all hours of the day. I spoke with their customer service but it seems like they are useless.

In March 2011, I purchased a Samsung Galaxy Indulge (when they barely came out) from Metro PCS. I was satisfied because it was my first touch screen phone. The first weeks were fine, good service and what not. In August 2011, I dropped it for the first time. My key panel from the front stopped working. That meant a lot because that panel is what kept my phone from going back, going home and looking up the settings. The warranty gave me a brand new phone, so far it was good. So after that, my phone started to freeze. I want to point out that I paid $400+ for that phone. Okay, so this week (today is March 20th, 2012), I woke up, called my mom and that was fine. At exactly 8:45 am, my phone turned off. I tried to turn it back on but it didn't let me. In fact, every time I would put the battery back in, the phone would be stuck on the Samsung logo which really upset me. I took it to the main store and I was told that I was going to receive a used one for $10+ . This really devastated me because after their phones are messing up, we are the ones that have to end up paying for it. It's unfair!

I signed up for the special on getting a new cell phone with a $39.00 rebate. I never received the rebate. What do I have to do to get my rebate? The new phone is **. I just want my rebate. I do not want an attorney to contact me.

I lost my phone and wanted the same type--Freeform. I was told that they had been discontinued so I bought a Huawei M635. However, I was not happy with it because I could not get on facebook. When I took it back the next day, I was told that because it was an upgrade, I could not return it. If I wanted access to facebook, I could pay $10.00 more. I was paying $43.00 with an older model phone and had access to everything. When I upgraded, not by choice, they tried to get more monthly money just to have access to one site that is supposed to be free. It is facebook, people. You, guys, are going to have lawyers all over this! Then, I found out that Freeform phones had not been discontinued. Apparently, the guy working there was not trained properly! What an idiot!

I purchased a new phone as an upgrade on the 10th, and wasn't billed the difference for adding the updated internet plan. I had already paid my bill prior for $45 on my previous service. On Monday 3/12, I received a text message notifying me that I had to pay $5.67 on my line before 3/12 which was the balance of the new internet plan. On the same day of 3/12, I paid the $5.67 online.

I purchased this phone under the promise that I would get fast internet service to download music and video clips. As to date, I get an error message "No Internet Service Available, please try later." I call customer service and they will not take my PIN to talk to a representative.

I sent in the information for a rebate after a phone purchase and got and email after about two weeks later that I didn’t send in everything. Immediately, I resent everything and have heard nothing for two months.

I added two lines on a promotion the month of November in which my monthly payments would be $90.00 for three lines. On the second month after the purchase, they send me a bill of $120.00 which I paid because didn’t want my phone interrupted. I could not go to the store at that time. I have been busy. When I went on March 10, 2012, they told me that whoever sold me the phone was supposed to explain to me that in order to continue paying $90.00 I had to have specific phones. I feel like I have been scammed. I call customer service and they told me the same thing.

Promised 100 dollar rebate from Metro PCS - I purchased Android rebate of 100 dollars. I read all the fine print and submitted documentation on 12-28-11 as per their request with certified mail. I made photo copies for myself as well. The rebate is for 8 weeks. I called Metro and was promised within two weeks.

I recently purchased 2 new telephones and made a payment during the month of February that in total cost me over $800 (that’s another issue), and throughout this time, I was receiving messages about the total amount due on my bill for March. After receiving several messages that were varying in total, I then picked up the phone to speak to a representative. Speaking to this representative who was very courteous (and gave me the incorrect information, keep in mind) did take the time to explain the various discrepancies in the bill. Finally, when I asked the young lady what was the total amount due on my bill for the month of March, and she quoted this figure on 3/3/12. I paid that amount on 3/8/12 to later have my service interrupted on 3/8/12 because it was in fact more, and all the supervisor did was say sorry and asked me what she is supposed to tell me.

Metro PCS is the worst service I have encountered. I was promised I would get on the net at fast speeds and be able to download music and video files (HA). I first purchased the HTC Wildfire. That did not work so I returned it to the Metro store and was told I needed to upgrade to the $199.95 Samsung Galaxy ("that phone is fast") so the salesperson told me. I took it home, it did not work. I said I’ll try it for a few days, still no fast service. I kept this phone for a month and I am just going to swallow my loss and go with T-Mobile. I should have done that in the first place. To add insult to injury, after 3 weeks when I try to call the service number, they keep asking me for a password. They will not take the password assigned to me by the store salesperson and will not help in recovering a password. Do not buy this phone, do not use Metro PCS!

I bought a phone and service from MetroPCS. But my calls were being dropped and the service they promised was not working. When I called their customer service department, they gave me the run-around so I eventually dropped MetroPCS. I joined AT&T for $15 more--they have a better service, a friendly customer service and made sure that I was satisfied. MetroPCS is not worth the hassle. They just get your money and they don't care about their customers!

I purchased an Android LG Esteem online trough MetroPCS website on 12/31/2011. I was entitled to receive a $100.00 mailing rebate. I did provide the proper application documents on time by fax (faxed those 6 times between 01/27/2012 and 02/04/2011 before the deadline that was on 02/15/2012). I checked online the status of my rebate on 02/15/2012 and notified it was approved by reading: "your rebate has been entered for final processing" (I printed the page), meaning they would print the $100.00 Visa card and mail it to me. I went online to check again the status of my application 10 days later on 02/25/2012 and this time it was "invalid".

Each month I receive a text message from Metro PCS with the amount due. The amount due has to be received by Metro PCS before the 4th of each month. I received a text message for the amount due that month. I told my bank to pay it so that it would arrive 2 business days before due (bank paying on 27th, arriving on 29th, two business days before March 4th). I received a text message back on the 29th that they'd received the amount. On the 4th, my 5 lines of service were shut off. I couldn't even call 611 to find out why. As I was out at church, I couldn't get online with my phone to see the problem as my service was cut off as well. When I got back home, I went online and found that it now said I owed $6.12, whereas two weeks ago, it said I owed the amount I'd been texted, which I'd paid.

My husband and I tried several times to make a payment on Metro PCS website but the website was down. We also attempted to do the payment though our phone and that was not working as well. When my husband went into a Metro PCS store to make the payment, he advised them that we were not able to make the payment through our phone or online and they refused to waive the payment processing fee of $3.00. The website was down from at least the 1st of March to the 3rd. How convenient when payments are due? The website indicated that it was undergoing "Maintenance".

I purchased an Android LG Esteem online trough Metro PCS website on 12/31/2012. I was entitled to receive a $100.00 mail-in rebate after providing the right documents (on time) to their rebate center. My request has been approved (I have in my possession the printed document stating that the rebate has been entered and scheduled for final processing dated from 2/15/2012). I checked again online, 10 days later, the status of my rebate to find out that my request was invalid. I have never been informed neither by email or by phone why they changed their decision. I have the right to get this $100.00 rebate and will fight all the way the ugly practices of Metro PCS.

My phone has been dropping calls, cutting out where you can't hear the person and varying service/bars while sitting in the same spot. The internet kicks me off constantly and the instant messaging app as well. Most of my texts failed to be sent, and I am not receiving some of my texts that have been sent to me. I called and spoke to someone who could barely speak English, and they reset my service. It did no good.

I was trying to make the payment online as usual but I was surprised that the online system payment was down for hours. I called the customer service. I had to wait more than 40 minutes when someone finally answered. I told her the situation. She said I can make my payment over the phone for an extra $3. I refused because it's not my fault that Metro PCS online website is down. So I asked to speak to a supervisor. I had to wait for more than 30 minutes then they hang up on me after they picked up.

I hate to say this, but Metro PCS has screwed me. I bought an LG Esteem online while it clearly stated a $100 rebate. I purchased my phone online on 11/30/2011 and submitted my rebate on 12/2/2011. I'm still not receiving any word or rebate. I decided to ask Metro if they could track my rebate. Now they're trying to tell me the rebate is invalid (something I just finished reading many complaints about online). They're trying to tell me that the rebate was only valid from 12/1/2011-1/1/2012. That is a straight lie and fraud since the rebate was the only reason why I purchased the phone. I purchased my phone a day early? What kind of ** is that? The website clearly offered the rebate. What a lousy way to treat your customers Metro. Everyone, beware of the way they do business and beware of the rebate scam!

I came into MetroPCS at Wal-Mart shopping center in Villa Rica, GA. As I came in, I was not even greet it by MetroPCS reps. They were both on the back of the office arguing about personal issues. I said hello about 3 times and then the lady came out and said may I help you with a very bad attitude. Then I said, “I’m sorry, ma’am. I just came here to buy a phone and you talking to me that way?” Then she said this is my store. I am the owner. I talk to anyone how I want. Ok, I just looked at her and told her I was just going to another carrier because if I was going to be treated like that at a MetroPCS store, then I could not imagine how terrible the service will be. Then she said, “If you don’t like anything here go to Boost Mobile across the street. That store belongs to me and my husband. It’s either you spend your money here or at Boost. That’s the only two phone carriers here at Villa Rica, GA, which me Rahya and Josy ** own them both.”

My Metro phone was damaged. I brought my personal LG equipment (by Sprint) to flash it at Metro PCS location. After flashing the phone, nothing actually worked. So I called Metro PCS and one of the supervisors, Anique ID **, was able to help me out with one feature.

I switched to AT&T, probably the biggest mistake ever! I purchased a phone from Best Buy and had it activated there. So I thought, I was supposed to be signed up for the $50/month unlimited talk, text & web package. Well apparently, a lot more that I did not request was added to my service in the amount of $24 extra a month. Less than 12 hrs after getting the service, it was suspended and when you call customer service you must make a payment before you can speak to anyone. I finally got thru and was told the issue was resolved, that my balance due was now the $50, I agreed to.

Someone went in to their store on 457 Broadway Bayonne, New Jersey. One of the co-workers they have working there. This person gave my name, my 2 numbers I have, payments I have made and how many lines I have. Also told them I have 2 lines and also paid for someone else and they even gave him the name of the person. This is ridiculous. This is invasion of my privacy.

I purchased android phone with unlimited nationwide service. I got a text around 02/12/12 that they were canceling my service for no reason stated, referred to a contract verbiage that was not specified. I am paid through March in advance and I went to the local corporate store to speak to staff that claim they cannot see why message was received; plan is in good standing always and told me not to worry.

I went to your corporate office located in Jacksonville, Florida - Blanding Blvd on 02/19/2012. I needed to retrieve my security code. The lady behind the counter was very disrespectful and rude to the point she had me very angry. She was in an “I don’t care mood” and so what mood. If I knew that I was going to be treated like this, I would never have purchased this phone. I was also lied to when I bought the phone. I was told because I opened another line, my bill would be $35.00 for each phone. The lady that had no interest in helping me told me that my bill would be $90.00 a month, not $70.00. I really do not like being lied to about the monthly charge for these two phones or being disrespected by your employees.

I have been without service for over 12 hours and have not been able to contact the customer support people because the only way to contact them is by phone! Many other companies have a live chat with someone in customer service. I have been with MetroPCS for over 4 years and have never had this problem until I upgraded to the Samsung Admire Android phone! I am planning to change to another cell phone company.

I purchased a phone from somebody about 3 weeks ago. They had told me it was still activated. So I had a choice, to get a new number or keep theirs. I saved my time & just kept hers. The phone bill due was $55 & I paid it through a credit card. Everything was fine for about 3 days until the phone stopped getting service & telling me, "would you like to purchase a $25 card?" No, ** I just paid $55 for unlimited everything, **? Now, I can't access my account on Metro because it's telling me "invalid MDN" or something like that. Now, I can't pay the bill and get a hold of Metro.

MetroPCS - 851 Oak Street SW in Atlanta, Georgia 30310.

I purchased a new phone on 2/6/12 from Metro PCS on 169-26 Jamaica Ave., Jamaica, NY 11432. The price quoted to me was to include a $10.00 upgrade fee, which was confirmed by both the individuals in the store at the time. After my bill was tallied, they had instead charged a $30.00 upgrade fee instead of the $10.00 quoted. I did not notice this until I got home and decided to tally up the bill and include the NY taxes. I returned to the store another day and asked another employee what the fees for the same phone would be and she again quoted the $10.00 fee and told me that was the price the store charged for upgrade. I have not yet been able to get my refund as yet.

I switched to Metro recently from AT&T. When I went in to return (or downgrade) my phone because Metro PCS wanted to charge me more the Smartphone price, the person lied to me that I have exceeded the calls to exchanged or he would exchanged with no refund of the difference in amount. I decided to keep the phone after I have paid about $200 for the phone.

I went to MetroPCS.com on January 27th to add travel talk and pay my bill because I had to go to Indianapolis for my baby sister’s funeral. I was unable to add travel talk or pay online since the site was down (I have seen other complaints on ** for this exact same day). Because MetroPCS phones do not work outside of one’s calling area without the addition of Travel Talk, it was very important to add the service (has to be done before you leave the calling area) and I was finally able to get through to a live representative.

Back in December, I bought an LG Esteem that offered a $100 mail in rebate. As of today, I still haven't heard anything back from Metro PCS about receiving a rebate. I've tried checking the status online, and it showed they never received anything from me. I've also tried to call them and was put on hold for two hours before I had to leave for work. Then today, I tried to use the online chat and was told I had to wait for a rep. I also sent them an email. This is the second phone I have tried to get a rebate from them with no response.

I bought the metro PC's LG esteem 4g and it came with a 100.00 rebate. I filled it out and mailed it in Dec of 2011. I went to track my rebate number and it said invalid due to rebates exceeded for this address. I'm the only one with metro and I had the guy read my address to make sure he had the right one and he did. He then told me that he would have to send it to the verification to make sure I have service on my phone. I can a sure you I do I paid my bill on Jan 30 and that's when I talked to him, he said it shouldn't be that long since it was their mistake.

This phone was purchased at store #08, 14655 SW 56 st, Miami, FL 33175. It was sold by Jessica ** on 10-22-2011 at 2:57. I returned to this store #08 many times as I was sent by Metro PCS Rebate Customer Service to contact their local account service representative or their manager of customer operations with Metro PCS and work through this situation with me. The ladies working at this store said they don't have to. Metro PCS Rebate Center indicate that my rebate status is invalid because my submission occurred outside of program period when this is not the truth. I have copy of the invoice mailed on time, e-mails concerning my case where Metro PCS recognize, apologize and is working for a good result. Everything is a lie. There are witness with the same case. My last e-mail was to let known to Evelyn, Joseph, Marie (the best), Grace, everybody supposedly specialist, that this case will be presented as a legal complaint or I'm contacting TV. It's much better to do the right thing like I do paying my bills honestly.

I bought and Android three months ago. The phone is not notifying me in any way that I have a voice mail; there is not an icon or a message advising me about it. Sometimes the voice mail is not received at all. I went to the store in Plantation, FL, twice and the employee told me that the voice mail wasn't configured. He worked on the phone and said it was done. The problem continued. I went to the main store in Pines Blvd, Davie yesterday and they said that the last Androids came with that problem and I had to update it in my computer at home. When I said that I do not have computer at home the manager said that they would make an exception and do it for me with no fees but I had to come back at 4 p.m.(I waited for an hour and a half at the wait room) because they would close in a half hour. I have been without the voice mail for three months and they want me to lose time in my job because Metro PCS sold me a defective phone.

I bought a phone from Metro PCS in October 2011 and was told that I would get a $50.00 rebate. There has been one issue after another as to why I haven't got my rebate. I talked to the rebate center today, Feb. 6, 2012, and they told me they finally solved the problem. But, I would only get a $25.00 rebate. When I told the rep at the rebate center I talked to today, and told him the salesman miss represented, and lied to me about the rebate, he told me that there was nothing that he could do about that.

I tried to reactivate my son's phone for my husband to use, the $42 used to reactivate the account ($40 for the plan, $2 admin fee) was deposited into the wrong account, I called customer service and was told there is nothing that can be done, I spoke to two customer service representatives (Frank I.D# **, Angeline (did not hang up/transferred call to supervisor)) and a Customer Service Supervisor (Ryan I.D#**), whom after asking me the name and password on the account where my money was sent. Hung up on me because they didn't know what to do to get the money back into my son's account. I called the Corporate office and got an automated system which told me the extension I dialed was invalid after referring me to the extension.

It has been a month since I sent in for my $100.00 rebate, I sent them an email and now say they can’t find it. I sent it the day after I bought the phone. I was afraid I would have this problem. It’s not fair to offer and then not follow through. I will push till I get it.

Middle of searching for the MetroPCS ceo contact information, I found this web site to review for MetroPCS authorized dealer 77-02 Roosevelt Ave, Jackson Heights, Queens, NY. I hope somebody do something about this nasty employee or this dealer shop!

This is a complaint about a Metro PCS user. His name is Tristan W and his phone number is 323-. He has been using this device for prostitution. He has been setting up dates and robbing people. He robbed me and I want everyone to know about it. He has also been sending threatening text messages because he thinks I know too much. I would like this user disconnected and put out of business. He doesn't care about anyone but himself. He is a selfish ***. I tried to get him to pay me back and that is when the threatening text messages started coming. He is also currently wanted by the police. He is not even from here. He thinks he can come to our city with his nonsense. Help me put him out of business.

I have been having issues with my brand new LG Esteem rebooting and shutting down completely on its own. I purchased the phone December 12 at a local Metro PCS store. I have been going round and round with the store and LG about getting the phone fixed. I had paid over $400 for the phone and the Metro store would not order me a warranty phone because they say that all the warranty phones are refurbished. They also advised that I should wait for this update. LG has been saying to wait for this update as well. However, I believe that this issue stems from a hardware issue.

I bought a phone from Metro PCS and the battery always gets so hot after talking on the phone for only 5 minutes. The phone shuts off while talking or playing games. I have changed phones 4 times. I have bought new batteries and it still does the same. I am tired of this company. They don’t care. I want my money back.

I've never had any complaints with Metro until I purchased an Android phone. I can only access the internet at 3am, and I receive no signal during the day. I truly depend on telecommunication and the internet. I am so frustrated and might consider another phone plan. I just believe that a company should honor their plan. Maybe this company is trying to expand so fast and not working out the small details that are actually major issues. I have been with Metro for over a year and I do use the features that are advertised with my phone plan.

Without reliable service for 3 months, repeated calls, repeated trips to store and the phone is still rebooting. The local store said to go to corporate store, corporate store says local store. I have done this multiple times. I called tech support, called customer service, driven, begged, pleaded and yelled. No resolution!

First, I visited a local Metro PCS store on Eau Gallie Blvd. in Melbourne, FL. The agent could have cared less that I wanted to change from Verizon to Metro PCS and offered little to no help. Due to this, I decided to purchase the phone online at MetroPCS.com. One reason was due to the agent's lack of doing his job, and the other reason is the phones are about $35-$50 less expensive.

On December 19, 2011, MetroPCS they replaced a Blackberry phone for me. It worked fine for a while as I am in computer support and on the phone a lot. On January 5, I had to close out some calls I had, so I picked up my phone, dialed, and got directed to Verizon. Two times, three times, I called customer service and was told my phone was not programmed correctly. I asked what to do, they told me to bring it into a MetroPCS store, pay $10.00 to have the phone reprogrammed, or call from home. Neither was an option because I was over 50 miles from any Metro store and over 100 miles from home. I was unable to close out the service call and hence, a fee deducted from me for not doing so in a timely manner. I know it's only $60.00 a month, but how can I close out any calls and make the money to pay them.

I've been a Metro PCS customer since sometime in 2011. I recently bought a new mobile phone from Metro PCS, because I wanted to upgrade to an Android. Don't get me wrong. I do like their services, but I have at least one issue. They charge an upgrading fee of $10.00 every time a person wants to upgrade to a new phone. And I also got charged. I believe it's called a promotion fee of $8.00. That fee will be on my phone bill on the 5th of February. Also, I was told that I will be paying just $50.00 the following month. Something doesn't seem right and this company shouldn't go ripping off consumers with charging these crazy fees and it needs to be stopped.

On December 26, 2011 I entered the store in Azle, Texas on Boyd Road to open two more lines which would qualify for the 4 lines for $100.00. The clerk told me after I bought a new phone and activated an old one all for $104.00 that my phone bill would not be $100.00 a month! He said because I had a smart phone on the plan. He went on to say it would be $105.00 a month and I said fine. Then he explained I would have to call the company to get the 4 lines for $105.00, so I tried for 3 days to call but I could not get connected to them.

I was advised that I am not able to receive my texts messages or my call logs and I was told that my phone records were obtained by my local police department. I was never advised that my metro PC's phone account was issued a warrant to even access any of my information.

On December 19, 2011, MetroPCS replaced a Blackberry phone for me. It worked fine for a while as I am in computer support and on the phone a lot. On January 5, I had to close out some calls I had, so I picked up my phone, dialed, and got directed to Verizon. Two times. Three times. I called customer service and was told my phone was not programmed correctly. I asked what to do. They told me to bring it into a MetroPCS store, pay $10.00 to have the phone reprogrammed, or call from home. Neither was an option because I was over 50 miles from any Metro store and over 100 miles from home. I know it’s only $60.00 a month, but how can I close out any calls and make the money to pay them?

On 12/18/11, I purchased a LG Esteem phone from the Dublin, CA corporate Metro store. When I asked if I could keep my same Metro phone number, I was told, "Not with this phone." Despite the inconvenience, I wanted to upgrade to the new phone so I went ahead with the purchase. On 12/21/11 I purchased another LG Esteem phone at an authorized Metro store in Livermore, CA. for my husband. The clerk there was able to keep my husband's current Metro phone number and told me that the corporate store makes more money with new phone number installations so they tell customers that they are not able to keep existing phone numbers. I immediately called the Dublin store and spoke to the manager, Christian, who told me each business is independent and determines their own business practices. I am sending a complaint letter to the corporate headquarters in Dallas.

Companies now days don't know what customer service is, with Metro PCS being one of the worst. I paid my November bill and my phone gets disconnected three days later. My first phone call, I'm told it is because I did not pay my October bill. I told the person I have the credit card statement in my hand showing I did. My second phone call I'm told it isn't their problem and to take it up with the credit card company. My third phone call, I'm told that my credit card had been partially credited.

Well, it all started on the first of this month, December. I went into the store whit my mom to pay her phone bill and asked questions on what they could do for my phone that had broken. They couldn't do anything about it so then we asked for the special, the four lines for $100 and they said that they had to give us this crappy phone so I got a little upset, didn't go all out but I got mad. So the two girls that were working at the time started giving me an attitude and so I gave it back and they told me if I don't like Metro PCS to not stay with their service and I told, "Oh, don't worry. I'm gonna find a cheaper place to get service." And as I was walking out the door, they still had the nerve to tell me once I find a cheaper place to go and let them know so they could go there too.

METRO PCS (928 4th Ave, Brooklyn): buyer, beware. Read on!

This company is horrible! I bought 3 phones from this company. Phones and activation cost $292.00. I asked the CSR if the phones were any good and she said, "Oh yes!" The phones had terrible reception and the touch pad worked 20% of the time. The covers bought at $10 each had the colors rubbing off in a week. I assumed responsibility as I did not research the phones before I bought them. A month later, I purchased 3 more Android phones and covers. This time the cost was over $500.00. The phones are okay. The covers do not fit properly and the tabs ripped off the second day. These phones had rebates with them. I submitted rebates immediately in Nov. I am now being told they will not be mailed out until January 2012! Stay away from this company. They do not care about the consumer!

For the second month in a row, I am stressed because I am trying to pay my cell phone bill on the computer so I am not charged three dollars to pay my bill. The computer program has a problem. I am trying to reach them by phone but I am getting a busy signal or getting disconnected. I have previously complained to the FCC but they said they could not research my last complaint. My service is about to be cut off at midnight and I am at my wits end.

I bought a new LG Optumis from Metro PCS. I paid $117.00 plus the 55.00 for service. Less than a week after, my phone stopped working. See, when I started service, I had insurance on my phone. I always do that but after I brought my phone back, they took the insurance off and now my second phone (replacement) stopped working for software issues. They won't replace it. They're telling me I have to spend full price on another crappy phone.

I just got home from the Winder GA store to purchase 4 phones for Christmas gifts for my children. There was a long line and of course only 1 person there. It was fine though I waited with my 8 and 10 year olds. When it was finally my turn I asked to purchase the 4 phones and set up service. He told me he would not help me unless I got out of line and let him process all of the people there just to pay their monthly bill. I explained to him that I too have been waiting in line a long time and don't really have the time to service the 12-15 people standing behind me. He refused to sell me the phones unless Ii got out of line and waited. I told my children let's go. I told the guy that I assume he's not interested in selling me my children's Christmas gifts and this guy actually replied "Guess not!" I actually cried a little on the way home!

I purchased a new LG Esteem today for $374! I specifically asked if the phone was new, the customer service agent assured me it was new and it just came out of the "brown box" which I did not see! I didn't get to fool around with my new phone until I got home from work. My 12-year old son was bugging me to play with it and what did he discover? Home ** videos! Yes folks, hardcore, disgusting, vile **! I would love to track down the previous owners so they, too, can file a lawsuit against Metro PCS. I am going back where I bought and will demand all my money back and keep the phone. I am completely disgusted at this point. If I do not get the results I deserve, I will contact every media outlet in the Central Florida area!

This company has a business plan than only a criminal could conceive. I spent over $300 on a Blackberry. It never worked right. They refused to take it back to manufacturer, making all kinds of excuses, finally ending with water damage excuse which it never had. They will raise your bill without telling you. They are so sneaky. They charge $3 more if you come in person to pay, so most opt for auto pay from checking or CC. They do that and are suppose to notify you when they bill your cc. The sneaky thing they do is jack your bill up and not notify you. You don't get any paper notice and if the charge is over 30 days old, they refuse to refund your money even when they admit they charged you too much. They are pure criminals and should be stopped. I can't believe in America, we allow such businesses to operate.

I had an accident with my phone. Let's just say a glass of water was knocked over. So that the screen wouldn't display anything, it was just blank, it's on but can't see anything. That part was understandable. I have insurance on it so I called, they sent me out a replacement phone, it was here on the day they said it would be. That's the only good thing that has gone right since I got this new one in the mail.

I was out of town for almost a month in October and my Metro phone bill wasn't paid, turned it back on 3 days before the next due date only to be told I would still be billed again and my service interrupted if I didn’t pay after the next 3 days. Now I’ve had this number with them since June 2004, and can't remember if I’ve ever been this late before, naturally I thought if I talked to someone I had a good chance of getting the month waived, but was shocked to find that this was not the case.

Metro PCS undoubtedly has the absolute worst service I have ever experienced! I use a Samsung Galaxy Indulge with Android 2.2. I have been unable to get them to update the OS so I can use Wi-Fi more than a couple of hours. Their 4G network is buggy and is always dropping out and is slow at the best of times. I am so glad I did not opt for saving money on the phone and signing a contract. As soon as possible, I'm leaving them even if other providers charge more because this service is almost useless.

Service is terrible. Phone loses signal randomly sometimes and many friends have complained about sending texts and not hearing back (I would never receive those texts) or my texts not going through. I purchased an LG Esteem for $349 and mailed everything in for a rebate. Now it's saying my rebate is invalid because I did not submit the UPC (I did, and kept copies). Can't call them because they want you to chat with them online about the rebate, every time I go on it says chat is unavailable. I resubmitted the copy of UPC, still no response. Worst customer service, takes at least 20 minutes to go through. I don't understand how they're still in service. Seem like a total scam. A workaround the texting (losing texts) is to get Google Voice and get all texts there, although a bit delayed because they're sent via internet, however, you can't mass text using it.

My Boyfriend went in to pay our bill it's due on the 18th of each month. our bill is $111 a month for 2 phones. I'm suppose to have unlimited everything. Now I have no internet, Facebook, etc. My boyfriend gave the person behind counter $114 due to there is a $3 fee to pay in store. Now my bill is like $73. The store clerk didn't give him a receipt stated he needed it to do a transaction. I received a text, "Thanks for your payment of $73." Where is the other $40? I'm very displeased with this matter. I would like a call as soon as possible.

I paid my bill 4 days early via website. Payment cleared my bank one day later. One day after bill was due, phones were shut off. I called, provided payment confirmation number, and was told payment was credited to wrong account. They turned phones back on and said it would take 72 hrs to process correction. Less than 24 hrs later, phones were turned off again. I tried to get through via phone. They would not allow me to speak to rep until I paid the bill. I went to local Metro PCS store. The employee was able to contact someone via phone and phones were turned back but bank statement and confirmation email had to be faxed. The store only had local fax capability and this was an out of state number. So I have to fax it myself.

I thought the commercial said only $40 a month, no taxes! Well that's ***! Every month, I get a text stating what I owe and it's never just $40!

I tried to connect to my weekly mandatory corporate conference call as usual. The recording said I needed a calling card. It never happened in the past. I called Metro and they stated they recently stopped allowing conference calls. Needless to say, I missed that important call. I was livid! I suppose Metro does not welcome clients who conduct business on conference calls. That’s a moronic business decision on their part. Goodbye Metro.

Metro's website sucks! I knew there would be a $3 fee to pay in person or by phone, so that leaves the website which I thought would actually function. It doesn't. After wrestling with entering my email, checking my phone for the PIN, having it say it is invalid, trying again, etc. for over an hour, I finally got signed up. It was by skipping the part about adding your personal PIN, which isn't the same as the one they text you! I was able to enter it later; in case you're wondering, it is your birthday in MMDD format. They don't tell you this at the store.

This is the worst phone. I bought 3 smart phones in 5 weeks and all same piece of ** China ** stuff, the same problem with all three. The sales person even said that they didn't sell the phone anymore because they were junk. They said that I had to buy a new phone or pay $10.00 again for the same phone but keep the same battery that only stays charged for 30 mins or buy a new ** battery. What a bunch of **.

I was sold a phone that does not work. I paid like $400 for this phone, which battery doesn't last not even half a day. Is there any way I can get another phone? Really, this is the worst phone ever. Worst of all, they knew this and they told me that was the best phone. Please let me know what I can do. This is not fair, it is very expensive and it's like I don't have a phone.

My signal is always weak, every time I want to go to internet, it always stop and never let me check my mail. But every time I have to pay the bill, I have to do it, otherwise, they'll cut my signal. I can't get the information from my job or information I need.

On Nov. 6th, my fiance paid our bill at the kiosk. He didn't get a receipt this time either. We received a text saying "thanking for paying your bill". Today, Nov. 8th, our phone stopped working. We are able to get text messages, but that was it. My fiance went down to two different Metro stores before work and they told him that someone came in with the receipt and confirmation number saying they paid for the wrong numbers and had our paid account funds transferred to their phone. I had my fiance take me and our baby down to the headquarters to speak with them. They said there was nothing they could do and to continue our service, we had to pay the entire bill. We don't have that kind of money, we share one phone. I told them to take down my email and to investigate this. Check your cameras, do something!

Attention my metro has not sent to my phone time change, repair this as soon as possible.

I bought 2 phones with $494.00 out the door. A Samsung 4g LTE and Huawei. I spent $65 plus $50 and 10$ for rhapsody on the Huawei phone. It sucks. I can't get rhapsody to work on either phone. The 4g phone won't download on the internet 2/3 of the time. I can use the Huawei phone and get there faster.

Metro PCS’s Sunny ** overcharged me with an LG Optimus in July 2011. I paid a total of $250 for it when it should have been $99. Be wary of that big time crook, Sunny. He is a big time liar and crook! He promised that the rebate will arrive in 2 weeks time from date of phone purchase. But it never did up to this writing. Watch out for his modus operandi of seemingly making it easy for you by filling up needed forms on your behalf for claiming the rebates. He never issued me any rebate even after months and months of me going back and forth to his store. He instead directed me to go to MPCS Jamaica, New York. But when I did go, they in turn told me to go back to him (Sunny) to claim it as a store credit, which he never did. Metro PCS corporate should look into issues like this of their authorized distributor who gets away with hard earned money of poor customers (like me!).

I bought a by-the-minute phone service last month and a $30 card. I've been to four Wal-Marts looking for the calling cards (via public transportation) to no avail. They are always "out of stock.” Yesterday, I spent three painstaking hours trying to resolve the issue, attempting to find answers on what to do; nothing. No one at Wal-Mart can offer you sound information. No one at Metro can offer sound information. Basically, you're screwed.

This company is the worst company ever! I’m on my fourth phone in a matter of a year with MetroPCS and there have been replacements as well as four different kinds of phones. Still, the same problem occurs. I have spent so much money with this company. It’s ridiculous.

I went into store #1006 to take advantage of 4 phones for a hundred dollars. After finding out that I could not because I already had 2 smartphones, the representative refunded my money only to not remove charges from my phone in her computer later that day. All of my phones were disconnected due to her negligence causing me to miss important business calls. After speaking with someone at MetroPCS and getting it corrected, the attitude was "okay, your phones are on now". I want MetroPCS to do more than that and correct their error.

I have been at this complaint with the company since a month after I got the service. I keep dropping calls in my home area, almost all of them! I was sent to the main store to switch to another phone and it didn't help.

I started with Metro PCS 5 months ago. My phone stopped charging on either of my chargers in October. I went online to check warranty info. It said to bring phone into a dealer for exchange. I went to store where I was told to bring my phone. I was told that my phone is still under warranty and that I have to bring it to a "corporate office" for an exchange. I drove to the corporate office and explained that I was sent to exchange my phone.