Frontier Communications Reviews

HORRIBLE, UNPROFESSIONAL, RUDE, SERVICE!! DON'T SIGN UP!!!!!!!! DID I MENTION FRONTIER IS HORRIBLE??? Nothing but problems from day one. My modem was supposed to be sent to me on Nov 17 and I got it Dec 4! I connected it as instructed but had poor connection and time out and freezing computer. Called customer service on 3 different occasions. On the 4th phone call for help, I was on the line with them 1 hour 47 minutes, transferred 3x! And the issue never got resolved. Was degraded by rep, yelling at me for not understanding him, not knowing what type of equipment I had. Promised a service call on the following Saturday with an 8 AM to 5 PM window!!! NO ONE SHOWED OR CALLED. I called Sunday AM to find out what happened. They said someone would be there that day! NO ONE CALLED OR CAME AGAIN! THEN they promised someone would come at 5 PM or about that time tonight! AGAIN A THIRD blow off!

Frontier Communications ALLOWED someone else to use my SSN (their name and DOB were different) and when that person bailed on their bill, they put the charge on my Credit Report! Now I have to jump through so many hoops to get this off my credit report. I thought the name and DOB had to match the SSN?

So since day 1 the changeover has been a disaster. TV service frequently glitches - called on this a month ago. They had a tech call me three days later during the week in the middle of the day - the day before Thanksgiving. I told her to call me back when I might be able to check the service (a week later). She called back and I was still having the problem. She called me a third time, got my voice mail and told me she was closing the ticket - the problem persists. I called once again and they told me it was a "widespread" issue that they were dealing with.

Dear Frontier Communications, you suck. I am without internet access AGAIN!!!! You suck. I have been without internet access for two full weekends. The first time I was told that there were two wires crossed and my line was shorting out, but I would have to wait until Monday before anybody could do anything about it. The second time, no one even bothered to offer an excuse, just that I would have to wait until Monday before anyone could do anything about it. You suck. The reason you suck is not because you have inexplicable occasional outages that seem to occur mostly on weekends, but because it's so damn hard to reach anyone at your rat hole of a customer service center just to tell you that I am experiencing an outage. You have the usual fortress of solitude customer phone service, "Press one if you speak English, press two if you want to be put on hold, or we will put you on hold now. Press three if you want to hear about our cruise ship vacations. Press 4 if you want to hear about how much we love veterans," and blah blah blah.

I received my first bill from Frontier in the amount of $158.35. The only service they provided me is internet. They are trying to tell me I owe THEM money for an overdue AT&T Wireless bill. I told them that I spoke to AT&T and was told my account balance is $0.00. And, if I owed AT&T money for past wireless charges, I'd pay AT&T, not Frontier. I am happy to pay them for my internet services, but I am not paying them for wireless services - they did not provide me wireless services. They told me to contact AT&T and have them issue me a refund (?). AT&T told me they can't issue me a refund because I don't owe them any money... What do they have to refund me. Frontier does not care. They told me to pay the full bill and they will "work it out." Are you kidding me... I will never see that money again. I told them to cancel my service, asked where I could return my router to and to my horror, contacted Comcast for a bundle package. Stay far, far away from Frontier. Bad AT&T for selling your service.

Since the takeover from AT&T my DVR freezes, my TV completely loses everything (the screen goes black) and my internet is unbearably slow. I called Frontier but everyone knows how that goes. You speak with some guy, probably making minimum wage to answer phone calls from irate customers all day, who really doesn't care if your service works or not. I was nice to the guy and asked him to chalk me up as another dissatisfied customer that is leaving Frontier as soon as my contract expires in a couple months. However, Frontier service is so bad I think I might eat the early disconnection fee just to get something that works. I expected "hiccups" with the transition from AT&T, but this is ridiculous.

So many have recounted their difficulties, frequent interruptions of service, long 20-40 minute on hold times, no awareness of tech support people as to what is causing all the failed service or when it will be fixed with certainty. I've reached my boiling point, and have arranged changing to Comcast. The only thing I can recommend is for everyone to contact any or all of these three agencies: CT Department of Consumer Protection who is holding a hearing on December 22, 2014, CT Public Utilities Regulatory Authority, CT State Attorney General. You can also include and/or contact the Frontier CEO: Maggie Wilderotter CEO Frontier Communications.

I recently signed a contract with Dish with a bundle pack which they stated the provider would be Frontier. Well, I contacted Frontier to schedule an install date. I was given the date of December 4 between 8 AM and 6 PM. On December 4th at 1 PM, I called to make sure someone was coming as I hadn't heard from them about the estimated arrival time. So after being on hold for 40 minutes, I finally got a rep that told me that someone would be coming out today to make sure I was home. Well, 6 PM passed and I called Frontier to find out what happened. Well after speaking to 6 people, I got someone that told me "well no one came because we cannot service your location."

They do not care about us. I did wait 1 hour and 30 min. No respect.

The internet is so bad that I cannot even complete a speed test. One device on the internet and I am now able to watch a 480p video without 5+ interruptions. This is very frustrating with doing work and other activities that require the internet. If you have another option to receive internet from use them. They absolutely suck!

I was quoted an amount for Triple Play with all channels and HD then had them install and have not only received a bill for 500.00, but have had to spend hours on the phone with customer service trying to get them to honor their quote - even asking, no begging them to pull phone records of our call. It has been almost a month and still no resolve (and we have called them daily - hold times of over an hour). Cannot even get managers to call back when they promise they will. This company is a total scam. I will switch gladly back to Comcast - at least they stick to their word!!!!! For anyone out there, stay far away from Frontier!!!!!

Was a former AT&T customer in CT - sold out to Frontier. Landline went down 2 weeks ago. Excuse after excuse why they can't seem to repair. The theme is that they are too busy and overwhelmed with repairs. Really? AT&T fixed my last outage in 2 hours. Wow. I'm hanging in there long enough so I can use my landline to switch to a VoIP provider. This company is a joke.

If you're looking for courteous buffoons who lie to you and do ABSOLUTELY NOTHING to fix your problem, then this is the company for you. TEN DAYS to replace a bad cord on a wireless router. Two of those days, I was forced to take off work while they no-showed. NINE hour time windows - yes, 9 hours!

This company sucks. Quite frankly it's ** . I've worked here for over 5 years and not once has it stuck up to its word. Now keep in mind I work for frontier. I am a manager at one of the highest selling branches in america. This place is a scam, a rip off, a get rich instead of a get right kind of company. I advise everybody and anybody with frontier to disconnect immediately. These problems will only continue because there is a lack of actual customer appreciation at frontier. There is a complete lack of ethic. A complete lack of wanting to help our god blessed nation. Leave frontier, find a new company. Hold times are longer than ever and employees are inbred thugs who don't give a single ** about your problems or issues with the phones.

Watching football. Screen freezes, sound stops, error screen comes on. Happening way too often. Wireless internet slower than molasses in January! I have had to turn TV off and restart 5 times during the past hour (4:30-5:30) on Dec 7, 2014.

I have many of the same complaints as everyone else that has posted here. When we were informed by AT&T of the switch to Frontier, we were told that we'd be informed when the transition was made. Didn't happen. AT&T dissolved my online account so I had no way of checking the status of anything. Every time I called I got...two weeks..to weeks. I finally figured they'd made the switch but had not yet made a Frontier account. I used one of the codes for services I was provided by AT&T as everything was to stay the same. Once I punched in the code I could not turn it off. Called Frontier and they said my platform had not been switched to them and I was basically still on AT&T. WTF. I'm locked out of an AT&T account and I have no way of knowing what I have or don't have.

The time on hold to talk to an Agent 30min+. I should be able to talk to somebody in 10 min. What is going on? And I have tried to reach somebody for the last week. That's right, 7 days!

We have had Frontier phone and internet for almost 4 weeks now and still can not make or receive long distance calls. We call almost every day and someone else says the work order has been closed. They have made several appointments to fix this and never call or show up and just close the ticket. We have lost 2 and half days work already and as we are on the phone with them right now, they just don't care.

I called and ordered the internet service, they were to install it Nov 26, 2014, didn't show up. They called a week later and stated they needed more information. I called back and waited 10 minutes twice, then called again and waited 1 hour and I'm on the phone again and it's been 40 minutes, no answer. Very poor way to run a business and poor customer service!!! Think I'll report them to the Better Business Bureau!!! I also know now why I don't have their phone system and internet at my house, this was for my nephew!!!

Since the day Frontier took over for AT&T, we have had to reboot our modem hundreds of times (maybe rebooted ten times with AT&T over ten years). So many times I think it ruined the modem, which I replaced. Still having the issue with a brand new modem. Obviously this is a provider issue, so far no help.... Frontier is bad. Zero stars if possible.

On 12-4-2014 at 10:46 pm my audio started to break up. A message popped up and said something to the effect that their equipment is sub par. We pay good money for their service. It looks like we should get better than this. By the way I'm talking about my computer.

I called Frontier off flyer I got in mail. I am disabled and on fixed income, which I explained to agent. I made it clear I can't pay above $74.00 that is limit in budget, he said he was waiving approximately $149.00, includes installation. Well I got first bill, $213.03. I almost died. I had to borrow $. I called. Agent said they would work on the credits. Second bill $115.98. I can't get anyone to just fix the problem. The credits were never applied. I was still being charge $29.99 for Internet!! I called in and requested a copy of the agent who signed me up. I know they record and keep on file. It's our right to ask for copy. I was told it would take time to get. Then I was told, “No we don't have them.” Oct. I finally got supervisor. Said he would have the $85.00 credit on Nov. bill, but I was still to pay the whole Oct. bill $82.16??? The credit should have taken it. Nov. bill $153.39 and Internet now $44.99???? Help. I am very ill anyway and I feel I need legal advice. I can't in good faith pay this, when they don't listen, nor give credits. Thank you.

I called AT&T in early Oct. 2014 to order a landline for my business. They told me that I would need Uverse which comes with a phone line and internet plus wifi. I was told that there was NO Installation fee and it would be $64.00 a month for the service. I was told that Frontier would be taking over but that would not change my costs at all and there would be no interruption in service. An AT&T technician came on Oct. 21st and installed the modem for internet and a landline. He registered my account and I still have the account number, username and pass code. I asked him again if it was a free installation and the monthly fee would be $64.00. He said it was. I also asked an AT&T customer care representative the same questions and she also confirmed that it was so to me. I would not have ordered the service otherwise. The internet worked for 10 days. I never use the landline, I had not purchased a phone yet.

I live in a Senior Facility and Internet was installed today. I have A Google/Sony smart TV. First off he had to connect the phone jacks because they were disconnected. Then the process of getting the Internet into a TV he has never seen before, and for which I did not have a book. He was the most patient and persistent person I have ever dealt with. His name is JOHN ** and he is such a credit to your business. He was very kind, esp as I could be of no help to him, as I have memory problems. I truly think he should be commended for a job that was very difficult.

Someone should have looked at this deal before it happened. I'm talking of AT&T dumping their cable business on Frontier. I'm at peace now because I scheduled a switch to a different provider. I called them (Frontier) to personally tell them about the switch. Had to use my cell phone to do that because nothing else works. Regular phone line, TV or high speed Internet. They told me they would not give me credit because I don't have a ticket. When nothing works, how do you reach them? Send a pigeon? TV goes on for a minute, then freezes, restarts itself, then freezes again. It was suppose to get better since they took over, it got worst. Everyone that has a problem should complain! They really think that they are the next best thing after sliced bread!

Since they took over from AT&T I have been having problems with my TV services. It started with getting error messages on my screen, stating they can't communicate with the server. When I called Technical support, I waited over 30 minutes for them to pick up the phone. They said the problem was due to the old AT&T equipment (which by the way never had any problems until they took over) - "It will be fixed as soon as possible". This was October. It is now December and still getting the error messages. Today I tried to access HBO online, and although I am paying for the service, it is not available. Again called Technical Support, waited again over 30 minutes until someone picked up. I was informed there was a problem with the database and hopefully would be fixed within the week. Again problem not resolved! I am seriously considering switching back to Cablevision.

I am a Connecticut AT&T customer that has been handed over to Frontier Communications (I love how I don't get a choice) and received my first bill from Frontier Communications today. My understanding was that I would pay the same amount that I was with AT&T -- nothing was going to change. However, my bill is $2.00 more than I paid when I was an AT&T customer. When I called Frontier to find out what was wrong, I had to sit on hold for about 30 to 45 minutes - this was after pressing various menu options to be transferred around. Finally, when an actual person picked up, I was told that this extra $2 was the "Carrier Cost Recovery Surcharge" listed on my bill - apparently just for being a Frontier customer.

Since when is it ever a good idea for a private contractor from Frontier Communications to climb a fence and be hanging out in a person's backyard to work on their phone line? I have to say never, but that is exactly what happened to me today. When I got home from work this afternoon I went to the back door as usual to let my dogs out. Thankfully I noticed some man crouched down in the back corner of my yard doing I'm not sure what. So I waited for my husband to get home and he went out and questioned them. They said some b.s. about how they're allowed to be in the yard to work on their equipment yada yada.... and if they wanted to they could make us take down our fence... whoopteee doooo... My problem is that they could have let us know.... Even the power companies let you know when they will be in the area to work on lines or tree trimming so you don't just let your 100 lb. Rottweiler out to chew them a new butt crack... and yes I saw butt crack... yuck....

Frontier just took over the phone service in my area. Last week I received my first bill from them and spent over 45 minutes on hold on the phone trying to set up automatic payment on the account. I never did get thru to them. I made and received phone calls on Sat. and Sun. Nov. 29 and 30 and everything was fine. Yesterday, Dec. 1, I did not use the phone and did not get any calls - possibly the phone was not working yesterday. I did not try to use it, so I don't know. This morning, Dec. 2, I tried to again call Frontier to set up the automatic payments on the account and the phone has no dial tone. I wonder if they shut off the service as of Dec. 1. I don't want to use my cell phone to call them as I have to pay for my minutes and I wasted 45 minutes last week trying to set up payment. At this point, I think I will just cancel the service and get by with the cell phone for now.

Not too long ago AT&T was taken over by Frontier in my area. My account was apparently lost in Frontier's system somewhere and inactive, leaving me with no internet. Normally this wouldn't be a huge deal. Sort it out with customer service and fine. But with frontier I was placed on hold and transferred 9 times resulting on me waiting for 3 hrs and 12 minutes. Eventually I was told that my "order#" was on someone else's account at an address that isn't mine and the real account had no name on it. Just an address listed as a business.

My phone doesn't work. Frontier's phone doesn't work ("All lines are busy; please try your call again later."). I can't log in to their web page, and their chat queue is 90 customers long. Hire more people, Frontier!!

Keep losing my internet connection, downloads prove to be quite slow at times, completely freezing on occasion. Just did a ping test which came in at 1.1 Mbps download/.32 Mbps upload. Only other problem was lost payment check which was last payment mailed to AT&T, Frontier had no record of payment so I had to make double payment for next billing cycle. Overall I'm quite discouraged with Internet service.

I am not very happy with the service I have been receiving from this company in any way. I have tried many times to contact customer service which I was on hold for 45 minutes. The internet speed is just ridiculous. I was told that I would have to pay them to get out of my contract which is not right. I signed a contract with AT&T not this lousy company. I am very disappointed.

So we heard a while back that AT&T was going to be bought out by Frontier but didn't know a definite date for everything to switch over. One day I was working from home and the internet was non functional. Nothing was coming up and couldn't ping any website. I was getting .93Mbps at some points, and nothing for upload. That is NON FUNCTIONING. I work from home a lot of the time and needed to leave the house to get some work done. The TV also started getting really grainy and didn't know what was going on. I then rebooted all the equipment and when it came back up it hadn't changed. I then was on Facebook and noticed that everyone else was complaining about the Uverse service they had and didn't know what was going on. Everyone was totally in the dark.

I have had ATT for years in CT and just recently the service switched over to Frontier. ATT was no picnic. The service would die after 10PM and drop from 4-5 Mbps to 1-2 Mbps. Currently as I write this my service is at a pitiful 1.3Mbps. I am supposed to be somewhere up near 6Mbps and I am happy to get 5-5.5 Mbps. Well it ain't happening. I haven't seen 5.5Mbps in probably 2 years. This is DSL, not a shared cable modem line. So what's the deal? Frontier promised "big changes" and ... NOTHING. I think a class action is in order...

6. Was informed that I would have to wait for them to tell me when they would send a technician to my home and that I would have to pay if the issues is not with their equipment. (The equipment was at&t and it was working great until human frontier took over.)

I pay for a service that I am not getting! Simple! I call and complain, I get thrown off too many times to even count! I was told by customer service that I shouldn't even have Internet service! Then send me back my $ I have paid for over 12 years! They did issue me a whooping 5 bucks a month credit for my "troubles"! Was told they need to upgrade their system, so why aren't they doing that! We do use our Internet for continued education in a rural area! Wanna keep people in our small community or keep running them out? Geez it's not rocket science!!

When AT&T switched over to Frontier in CT we were promised no interruption in service. I have had either no service or no voicemail since the transition on both my home and office lines. Try calling for help and you are met with long waits and gross incompetence by people acting like they have never heard about the importance of phone service. When they "fix" it they change your password without telling you and then you can't get in to your own voicemail. This company is by far the worst company I have EVER been subjected to. Shame on AT&T for giving us no option but to go to our cable company for our phone lines.

I was ready for some hiccups with the ATT changeover to Frontier. Unfortunately, the only other internet option in my area is COX and I will never go back to them. The speeds with Frontier are great for a few hours when you reset the modem/router which is previous ATT equipment. However, the speed slows down then stops after a few days. I realize that Internet nowadays is a luxury, but I don't expect to troubleshoot a service I pay for every week. Customer service and tech support is subpar at best. I was asked to hardwire my iPad to the router. For the technically inexperienced people reading this, this is impossible. The saving grace was Chris from customer service. He answered my questions about the ongoing issues professionally and spoke in an educated manner. Kudos to him. He gave me a $25 credit, which is low in my opinion but still better than nothing. In closing, I'd like to thank the FCC for the lack of competition and options available to consumers in my area and across the US.

I'm a former AT&T U-Verse customer who was sold out to Frontier Communications. I understood that transferring over to a new system would have its complications, but this is ridiculous. I called customer service today to ask a couple of questions (I asked politely... not rudely). The guy sounded like he was tired of hearing complaints, stuck me on hold for over half an hour before I finally hung up.

For over 36 hrs. we have been unable to get 99% of our email. Customer support is useless. Was disconnected after I told lady that the problem was not my modem as she said I was getting no email as I was not being sent any. Meanwhile I was losing orders as people were not hearing back from us.

I have been having problem since Frontier came in to CT - my wireless is trash. Every time I called customer service they keep saying that I have to go wired. How I'm suppose to connect 3 different smart TV in 3 different part of my house with Ethernet cable? I didn't have this problem when I was with AT&T.

I've been unable to receive calls on my home phone for two days and still counting. I waited home all day today (Sunday 11/23/2014) for the promised service appointment and they never showed. Unbelievably this is after I called three times during the day to make sure that they were going to show up. I was assured during each of my three calls to Frontier that the serviceman had the ticket and would be at my house. I went to Frontier's online chat this evening and was told they could not give me an estimate as to when the phone service would be restored (I copied and pasted the conversation into MS word for future use). The only reason Frontier gets one star is because there is nothing lower. Service is awful!

On 11/07/2014, landline and internet service lost. Many attempts to contact frontier customer service from 11/07/2104 through 11/10/2014. No customer service received re lost of service. On 11/10/2014 Comcast communication provided landline and internet service to my home. On 11/11/2014 when I returned home after 8 pm, a frontier service ticket was on my door. On 11/12/2014 and 11/13 2014, I made many attempts to contact frontier with no success. My home repair required a new phone cable. For the past 22 years, at&t has made many service calls due to loss of service. On 11/22/2014, I received my bill from frontier. My monthly fee tripled. I am not planning to pay my. I will attempt to contact frontier. I wonder how successful I will be.

I was with Comcast TV for almost 20 years. The only reason I changed to UVERSE because I wanted a wireless TV in my kitchen. When I got UVERSE, I found that many of the TV movies and shows were full of crime, sex and foul language and I hated them. All I had was Dancing With the Stars and HGTV that I enjoyed. I was very, very discouraged and in some cases disgusted. I got a great offer from Comcast and decided to go back to Comcast. BUT, there came a voice mail from Frontier saying that Hallmark was on Frontier. I am thrilled. I always loved the Hallmark channel. It offered me so much enjoyable TV. I am so happy to see the Christmas shows and so much by Larry Levinson prod. I hope it continues after Christmas because that and only that will make me stay with Frontier. Thank you so much for listening to so many of us who requested Hallmark.

I was a ATT u-verse, internet-only customer for years and my account was taken over by Frontier like everyone else's in Connecticut. Thankfully I don't get tv or phone from Frontier - just internet service. I don't have tv at all. My experience reaching tech support has not been as difficult as others posting on this board and I have been grateful that at least they are all located in the U.S. where people need jobs. Maybe this is because I am an internet only customer (?), maybe tv tech people are diff. dept?

Where do I even begin.. I've had customer service hang up on me... they won't come out and work on my equipment. I've taken a day off from work only for them to tell me "I'm still on assignment from AT&T" and they can't work on my order until that status is removed. I had them ship me a new router because I've hated the AT&T router since I've gotten this one, and then they proceeded to ship me the same exact router. I want to just terminate my service but I just get put on hold and no one even answers my call anymore. I'm ready to file a report with the better business bureau!!

Where to begin. On a scale of 1-10 I would rate this company a 0. This company may contain the worst customer service in history. I have been trying to set up phone service for over a week in order to run my security system. Every time they tell you what day they will be coming out nobody shows up leaving you to call back and sit on hold for another 30 minutes. So after 5 calls this week and each person in customer service giving me the run around transferring me back and forth, it's safe to say that I still have no telephone service. With that said I will have to call the security company back AGAIN and reschedule. I'm not sure how a company can lose or misplace a work order 5 times in one week. After all isn't that their job? If there was another phone provider in my area I would not give this joke of a company a second chance. In fact I will never recommend Frontier Communications to anyone.

I was a happy customer with U-Verse for 8 years, but since they switch to Frontier, my internet speed is HORRIBLE! Videos spin and buffer for hours on end...many won't play at all! I had faster service with Dial-Up back in the 90's!

Frontier talked big, got tax credits, AND a large sum of money banked from the previous phone company in our area to expand high speed services and upgrade the lines. Well, 4 years later - nada, nothing, promises pending. Plenty of ads in the mail, in the paper, and even calls telling me that I can get better services at a better rate. I say sign me up only to have THEIR representatives say "ops, sorry, you are not in the covered area, if you want the service you will need to get a different plan" (3x the cost naturally)! After talking to two of their field reps who have told me that the services could be given, with minimal costs to the company for the upgrades, but they have been told that the 'profit margin' is not there to expand into more rural areas. In my opinion Frontier stinks. Instead of advertising to people you can't serve - establish the services then advertise! If I could give zero stars I would.

First we had no service from October 31st through November 6 or thereabouts. We had multiple technicians out to our house and spent hours on the phone with Frontier. What we went through that week was unacceptable, my husband has a pacemaker which is connected to the phone line so he can get updates and his pacemaker can download if there was an incident. We told Frontier that it was a medical emergency that we need the phone line and yet it took over a week to get service back. Now I made an appointment over two weeks ago to get hardwired a telephone line so in case something happens again we wouldn't be in the same situation but we had a no show no call. Coincidentally we also lost our service yesterday, all of them again. I was able to get our bill adjusted but the point is we have gone through so much hassle just to have a service that works and when it does work it doesn't work like it's supposed to... I think Frontier there should be legal actions towards Frontier and AT&T for what they've done to Connecticut consumers.

I inquired internet services via AT&T and since they do not provide services in my area, they referred me to Frontier a company in which they do business with. I called Frontier to schedule an appointment to install internet services. They scheduled it for a week. That day came. I waited until the scheduled time which was 3pm. 4 pm came, no one arrived. I called Frontier. After 40 minutes on hold, the representative states I did not put down a deposit of 35 dollars and this is why no one came. The person who set up services did not inform of the deposit and no one ever called to confirm if there was a deposit needed. Cancelled services with them, I would not recommend and I will complain with AT&T their recommendations with this company. If the company is this way in the beginning it’s a warning not to do business with them. STAY AWAY! WASTED A WEEK AND DAY FOR NO SERVICES!!!

I placed an order for Internet and phone service through the sales representative, after calling and entering my zip code to verify that service was offered in my area. The sales representative then passed me off to the verification department. She requested that the sales rep remain on the phone and the sales rep said that he was not allowed. They then proceeded to argue as to whether this was true while I was waiting on the line. The verification rep could not find my address and attempted to ask the sales rep a question. He had already hung up. The verification rep placed me on hold for several minutes and did not return during that time, so I needed to go and hung up.

Daily signal loss from various stations, they finally fixed on demand but I only dealt with this maybe once a month with AT&T. Not every time I watch TV.

On this board everyone complains how they have had poor quality of service with their internet or their cable or their phone. We recently moved to an area only served by Frontier - thank you FCC. I love the protection against competition that you give to telecom companies. NOT! More than a week before the move I called to set up service, and I was assured that we would have service set up on the day of our move in...For context, this is an existing home, and we were having them simply enable what was already there for the previous owner - home phone, and high speed DSL (same performance as the previous owners, nothing different).

We used to have frequent small outages with Comcast and were quite satisfied with U-Verse. However, when Frontier took over, while we didn't experience the hellacious problems some have, we did end up with the same lack of service - no ID on the TV, laughably limited on-demand (once you could get to it after weeks of ERROR messages), slower internet - in short, paying the same for substandard service. My husband decided to go back to Comcast, which I really didn't want to do, after incredible amounts of time trying to deal with Frontier and being shuttled, as so many have commented, from one clueless worker to another. The last straw was when he asked about the bill and they were unable to find it.

Phone service out again, we needed it for a medical issue again. We have NO OTHER service available in our area. And NO CELL SERVICE works here. What are we to do??? This could very quickly be a life and death matter for me and my spouse who are disabled. Will someone please put a cell tower up in the Cabins area so we can get cell service at least, or will Shentel come the one quarter mile on to our home so we can have phone service??? And Shentel, no we do not have the $3,000.00 you requested we would have to pay. We are in a monopoly area. Surely there is some laws for people like us for protection on life and breath. Every time we see Frontier out at the box on Emory Lane, our phone service has went out when we come back home. No one can tell me this is a coincidence. I have had enough of this going on. Yes, I am angry, probably the angriest customer they have ever had at this moment.

After over a decade with AT&T, they handed off the reigns to Frontier with little more notice than an email and letter in the mail stating the transition would be coming soon. We only found out the transition had indeed occurred when our internet started cutting out, upload/download speeds were becoming very poor, and our voicemail box on our home phone became disabled. We then went searching for answers as to what was going on. That is when I found out the transition had begun when I happened upon Frontier's Facebook page that had thousands of complaints. Only on that page did I learn how to access my new account online, and that voicemail was now accessed through an entirely different number. Oh but then I had to wait on hold two different times for 45 min. each to get a passcode because my old one did not work. Then I received notification that our first bill was ready via email - surprise, surprise, it was wrong.

Who pulled the wool over my eyes on Oct 25th when AT&T handed over my internet, home phone and TV services to Frontier Communications? Sure, I got the advance emails and letters in the mail about this being a transparent and smooth transition, but I wasn't expecting the train wreck that this turned out to be. I'd been both a early dial-up and then a high speed U-verse customer of AT&T for years and never thought anything could be this bad. Internet outages, intermittent service disruptions, s-l-o-w connections. I used to be able to work from home to connect to my companies VPN, but with Frontier's cobbled together system, I need to go into the office everyday now.

Since the "take over" of Uverse in CT my service has been HORRIBLE. Internet is spotty at best and when we do have a stable connection it is slower than anything we ever had. On demand service which I pay extra is very limited, playback of recorded programs only works on one television. I have spoken to customer service, I have emailed customer service, I have done everything they said to do and nothing has fixed any of the problems. It is impossible to work from home any longer. I have to reset my modem everyday. You can no longer access your DVR online or your telephone features online. We were told the transition would be seamless, it has been anything but!!!

All of our services have been plagued with service interruptions for the last month (U-verse TV cuts in and out, shows are pixelated, on demand no longer available, Internet cuts out every 20 minutes for a few minutes and speeds are less than half what we're paying for. Now people can't reach us when calling our home phone - it doesn't ring on many occasions). I spent almost 2 hours on the phone with Frontier, being transferred to 4 different reps, only to finally have a trouble ticket opened for an external line check. The next available date they had is more than 3 days from now! I requested a statement credit in addition to the $50 they offered everyone because all of our services have failed us, but they said they couldn't extend any despite my escalating to supervisors. If they don't get this fixed in the next week, I'm leaving U-verse after having been a customer for 8 years.

Like many, I am a former AT&T Uverse customer that was FORCED to changeover with Frontier. It has been a non-stop nightmare here in New London, CT. Entire service (TV, Internet, Phone - U450 plan) completely shuts off at various intermittent times for various amounts of down service. I have made at least 20 phone calls to their "customer service" and "technical support" departments (the use of quotes is meant with extreme sarcasm due to the terms actually being oxymorons).

I'm writing coz I called Frontier to let them know my services were not working, took for like 2 days to finally fix it. I also asked what happen to our channels and what is wrong with our on demand, we have less shows and certain channels were missing. I am unsatisfied with the network, I want out. This is nonsense. We definitely need help. Why did AT&T do this to all of us? Is there any other cable company that can make us happy? Angry person.

Paying $40 a month for internet service and continually getting 1/10 of the speed they say I should be receiving and about 1-2 disconnects a day. Anytime you call and try to get any sort of help they give you the runaround and connect you to different people or just leave you hanging until a new rep picks up the phone. Worst company I have ever had to deal with. I will NEVER recommend frontier to anyone.

First of all, I could not agree more with the many comments linking frontier communications with fraud and being a bunch of crooks. We live in Connecticut and have had AT&T service for sometime now. There are always problems with services now and then whether that's Internet or cell phone, etc. And you learn to live with things like that and make a few calls once in a while either to dispute or understand something you don't understand and I have done just that with at&t when I had their services. Although we have had problems with at&t, for the most part at&t provided Internet service according to what was expected and I was able to communicate well with most customer service representatives.

Buyers please be aware and check your bills in details. I recently signed up for Frontier FIOS bundle for Internet and TV. Frontier advertises the service for $79.99 and when you talk them and inquire about the details of the plan they simply tell you about the DVR functions which is free for 6 months but goes up to $30/month after that and that you have to have it as part of the package. Anyway, when I received my first bill, the amount on the bill was $542 for 1 month and 10 days of service. As I reviewed my bill, I found out, they did not charge me in accordance to the bundle but rather charged me $39.99 for the internet and $79.99 for the TV. They also charged me several other equipment rental fees including a modem for $139 and an installation fee, which they told me clearly would be free, an amount of $149.

My Frontier net is so slow. When I call, I am told yes, Frontier will be upgraded! In 2015. I thought I was to have at least 3mbps. I am lucky if I get 0.09! Just now, I check my speed, it is 0.03!!! It is so slow, I complain, and I get nothing. It is slow, I know it is not only my computer, I have out of town visitors, with up to date stuff, and they can not believe the speed. I pay well over $100 for this service, I have their land line service, which I have in state service only because I rarely use the land line, but most goes into supposed to be high speed internet, (ha ha) -- their tech support & security (which are rated good) -- But the speed drives me crazy!

I've had three techs to my home since the transfer from AT&T (within one month). One rep sees no problems, then another rep sees a problem. After each left, there is a new issue at hand. I find it unacceptable to have to troubleshoot my service daily in order to get service. The numerous calls to their customer service (who know very little) and long wait times is inexcusable. I find a $50 credit insulting. Consumer protection should file a class action suit for people like me who intend to cancel service and incur a "penalty" for canceling services. I find they have breached their contract and so will I.

I switched from Comcast (lightning fast speeds) to Frontier fios after calling every single provider in my area. They told me I would get a guaranteed 15 meg connection for 39.00 a month. I have had them now for 4 months and have made numerous calls to them due to my speeds never exceeding 4 megs. I had them out to my house after a 2 hour long phone call with the service tech and they told me there was nothing wrong. They didn't know why the speeds were so slow. Unfortunately I was out of town on the day so my daughter-in-law was here when they come over. They told her they had a promotion right now where they would double the speeds for free so I called and had them do that. They also cut my bill to 29 a month from 39 guaranteed for 3 years so I said, "sweet, sign me up." They said the speed increase wouldn't go into effect until the following Tuesday.

Since the switch from AT&T to Frontier it's been horrible... Internet = on and off service... TV = on and off service... I had to move a cable box in my kitchen to another location, plugged it back in and now it's just a red "X"- Frontier cannot fix it. Called Frontier- spoke w/ one wing nut who disconnected the phone call. Called to Frontier again- woman said she will reboot my cable box- she disconnected the phone call. You think they would call back on the # I provided and the # they have in front of their face while they're talking to me? NOOOOOO... So I call Frontier a THIRD TIME and Amanda is NO HELP... Today is Saturday- they cannot get a tech here until Monday night. Really? Monday NIGHT? I have to go 2 days w/ no cable. Will I be compensated for it? I think not. I'm changing service and will gladly pay a disconnect fee. FRONTIER SUCKS!

My autopay info was transferred to Frontier by ATT. Once we experienced so many problems with Frontier in CT, I created my online Frontier account for Seymour, CT, disabled autopay and received an acknowledgement from Frontier. 2 days later they debited my full bill amount based on AT&T billing, not including the $50 credit given to all CT customers. This was 5 days before the AT&T bill would have been due. I still have received no bill from Frontier, and according to their website and email they sent, will not receive one for up to a month. When I contacted customer service I was told that it would be easier and faster to make the claim through my bank than through Frontier to get a refund.

Beginning 11/1 the switch over from ATT to Frontier has been problematic, time consuming, has impeded my ability to complete work from home and has consumed over 48 hours of my personal time in phone calls and problems solving over the course of 15 days ( and counting).

Our services died on a Saturday morning around 9 AM (phone, internet, and television). Customer service stated that they were doing work on a terminal and couldn't restore service until the early afternoon. I stayed home today to wait for a repair appointment for my washing machine. Now I won't get a call from them to confirm that the I'm home, and I can't watch TV or surf the Web on my computer to pass the time either. The rep said I can call back for a credit once my service is restored, but how do you put a fair price on the inability to take an appointment and the subsequent need to reschedule for NEXT Saturday and the need to now spend the evening at the laundromat because you need to wash the 2 weeks worth of clothes that you have accumulated?

Verizon was bought out by frontier @ 4 years ago. Somehow I got signed up for paperless billing to an email account assigned by them that I couldn't get access to (they didn't know it), had an online account that I couldn't get my user name or password for; I was hung up on by the department that was supposed to give me my info. I had to direct call a representative at her extension and be charged a fee to pay my bill every month. Service was slow or just plain didn't work. Had many calls and techs out. Problems not resolved. We then moved to a different town only to find out that Frontier is our only option here! Getting our bill here hasn't been a problem, but everything else has.

We were never informed that at&t was going to be changed to Frontier. I wish I would have know, would of changed carriers. My phone service just cuts off while I'm talking. We no longer have caller ID on the TV. My wifi service is terrible..... Would love to know when these issues will be resolved... Am truly frustrated....

After reading some of the complaints about the service from Frontier, I now understand the technician's attitude. When I gave her the information that within 2 days my service went off and on 5 times and that I attend school on-line and need the service back as soon as possible, she walked me through some steps. Then when I mentioned the cable wire looked a little frayed, she suggested I go to Target and buy one, not knowing if this were the actual problem or not. I asked for her supervisor. She took my number and said she would have her call, no call yet. I threatened to cancel service, no major reaction. I guess this was a common threat. I was finally connected to someone who really seemed to try many things to no avail, but said she would have a tech come out hopefully today but they are backed up, no tech, but service is back once again on my phone and internet at least for a while. It appears that people all over CT are experiencing the same problem. Do not like Comcast, but service was a little more reliable. High prices but reliable. Praise God I managed to get some homework in.

I contact Frontier to let them know that my telephone service was out on Saturday 11/1/14. I spoke to a Wendy, she told me a technician would come to the house Monday. I then called back Monday at 1.30 pm and Amity told me it was outside problem and I would have service by 6.00 pm 11/3/14. Tuesday, 11/4/14 I called again, Casey told me it was an outside problem and my service would be turn on by 6.00 pm. Wednesday, 11/5/14 I called again. Jimeka try to troubleshoot it from west Virginia with no success. She said, "I will send a technician out Friday, 11/7/14 work order no **." Friday, 11/7/14 I called and talked to a Christen to give her my cell. Telephone no ** and find out the status of the work order. She called me back to let me know it was an outside problem.

I had an old and half-forgotten AT&T business landline account at a former office location that needed to be discontinued. Five minutes in customer support chat with ** verified the account, cancelled the billing and made me happy. Hope you folks with internet issues get satisfaction like this!

After dealing with slow internet and no internet off and on throughout the days I have finally gotten frustrated enough to call Frontier. Took me an hour to finally find a phone number. I couldn't get into my AT&T acct to pay bill... not that that bill should have been paid. But I didn't want late charges. I haven't had a good experience with my internet since Frontier has taken over!! And I thought AT&T was bad. SO after being transferred and waiting at times 30 min on the line I finally got someone that told me all I had to do was unplug the box and wait 2 min and plug back in. Well I got internet while she was on the phone but I told her it wouldn't last and now again I keep getting this page is unavailable or the gateway logo etc.

I am so unhappy with Frontier services. Since their takeover there are times I have no internet service, interruptions in movies I am watching and in movies previously recorded cannot be watched. On top of it all I was with AT&T Uverse for over 10 years with a great & affordable package.... Now with Frontier I was forced to downgrade to a lower package because their rates are so high....AND with the downgrade package I get to pay approx. 15.00-20.00 MORE a month for a premium package I used to have with AT&T. I will be checking into Comcast this weekend.

Since the switch from ATT uverse, nothing but issues with Frontier. Slow internet, lost TV signal daily, when switching from channel to channel we get a blank screen for a period of time. I have called customer service numerous times and each time I am told I need to call them back in a few days if my issues aren't resolved because there is nothing they can do. The employees all sound like they are being told by someone else what to say to customers because none of them are trained! Great transition! We will be leaving Frontier as this has just gotten to be frustrating spending my only day off every week trying to get issues resolved. Not worth it!

We switched to Frontier a few weeks ago and with that switch came a host of problems I never experienced with AT&T U-VERSE. First the television quality is bad, then you can't find your favorite shows on On Demand. Frontier is a quack job, see ya!

Since switch over from AT&T to Frontier, we have been given excuses after excuses as to what is wrong with Uverse. First it was recycle all the DVR's, multiple times, then it was recycle the main box that controls UVerse and internet. Last night, while watching a DVR's episode, the cable box just powered itself off, restarted and then showed the AT&T Uverse logo starting up again. The $50 credit is not worth it.

AT&T cable/phone/internet sold their business to Frontier Communications recently and this was the worst takeover in the history in this type of industry. Nothing is working, our cable service was out, our DVR was not working, our internet became slow and spotty, and to top it off, my phone has not worked in a week. They keep saying someone will contact me and they do not. As of tomorrow, we are switching providers, as a result of all this. But I feel strongly that the community needs to know what happened and someone at Frontier needs to be accountable for this mess (I know I am not alone). Frontier has given me a $50 credit which does not even begin to make this better.

We've been AT&T customers for years, since Uverse came to New Haven (Comcast previously). Since Frontier took over, our DVR doesn't work properly; reaction time from remote to TV is sloooow, can't use search, keep getting error messages. Internet is slow, and we can't get wifi signal in areas of the house that we previously did. Our landline phone no longer shows caller ID on television. I've tried to call Frontier about these service issues several times but I get hung up on, or sit on hold forever. Overall, very unsatisfied, but given the problems others have had, I guess we're lucky. Comcast, here we come.

I've had Frontier Comm. Internet service since it was switched over from AT&T and have had nothing but trouble. I've had either no service, EXTREMELY slow service or getting kicked off. I've had their technicians out to my house twice to fix the problem. It would work OK for a day and then the problems would resume. For the past two days it has taken me at least 20 minutes to get to my email and then my email would not open up and get timed out. Next week I'm cancelling Frontier and going to another carrier as I will be working from home and Frontier is totally UNRELIABLE!

I am working as a global interpreter from home using my landline. Today 11/11/2014, I noticed no dial tone in my phone. I called Frontier to immediately try to resolve issue. I explained this phone is used for my job and it needs to be priority. Rep created ticket to have troubleshoot. She really didn't care about my job and liability related to, then I called and supervisor told me technician is coming and problem will be fixed by 7 pm. I called many times to make sure problem is fixed as this is my employment over the phone. Each person told me different version. 7 o'clock and no technician ever came.

Have attempted to contact Frontier and reached an operator in Ohio, my computer connections were knocking me off constantly. Is there anyone I can speak to in Connecticut? No, they are all training over from AT&T to Frontier. Meanwhile AT&T raised contract rates by $20 saying they were promos. When tried to contact them automatically directed to Frontier total disarray, they can do nothing. Even bought stock in Frontier, was so excited that AT&T who screwed CT so badly was leaving, now find they have gone through bankruptcy once before. They are not prepared to take over the land communications and will give them another few weeks. I do have the email of the person in Ohio for direct contact though. Hopefully at the end everything will get resolved especially the escalation of fees. Good old AT&T can't live with them, can't live without them.

After reviewing everyone's comments about AT&T's switch to Frontier, it seems as though I am not the only one angry about the service. I have been experiencing the same frustrations: losing signal, HD channels not working. And the worst part about it is that we are NEW customers to ATT (just one month in) and now we are experiencing this. We switched from Cablevision thinking it would be better (high bill, freezing channels) but it seems we jumped from the pot into the burning fire!!! I will be calling c.s. again at Frontier because my mother while at home at this very moment has no television to watch because AGAIN there is NO SIGNAL. The third time is the last straw for me. Back to Cablevision it is... ughhhhhh you just can't win!!!! >.<

I have had my email with ATT for 10 years or more, I have had it since they were sbcglobal. Yesterday my email account was suspended. I have no access to any of my emails and folders of 10 years. Every time I call Frontier, they tell me to call ATT. I call ATT, they tell me to call Frontier. Nobody knows anything. Nobody can enable my account. I have gotten 10 different answers, literally, from the both of them and nothing of help. I am beyond frustrated right now! Still no email after 2 days of calling.

Ever since Frontier took over my CT address, it's been completely awful. Modem doesn't work, no service techs, cant find my account over phone, unpromised deliveries, etc. I'm stuck with Frontier because of exclusive arrangements with my apartment complex, but I'm telling all of my friends and new home owners to stay away! So they are doing themselves a favor and going with Cablevision. Please do yourself a favor, and do the same!

Unbeknownst to me Frontier took over AT&T. When they did that I could not longer get into my voice mail. Called into the help line to be put on hold for 10 minutes. Been on the phone for 45 minutes, transferred between 3 people with no luck. The connection is terrible. Finally requested to disconnect my phone service - and still on hold to do that!!! The service is terrible.

If you want internet that drops frequently and TV that freezes with the worst on-demand system, then you are at the right company. Frontier customer service is lousy. Difficult to get a person and when you do, they transfer you telling you you're talking to the wrong department.

Frontier acquired at&t in October 2014. To this date I have not been able to get any satisfaction from this company about anything. The tv has problems, the internet , and it takes hours to get anyone to talk to. I have tried chat and get little to no support or am told it would be fixed. Nothing is ever done. There must be someone to contact about frontier and get them to get on the ball or quit.

TV stations would not load. Given 3 different reasons as to the cause. No ETA on solution. They say they are going to give me a credit for the days I have been without service which is a plus cause if they ask for any kind of payment at all I'd consider that theft.

Horrible customer service. Apparently, they've taken over the AT&T accounts in CT. Each time, it takes about 25 mins to reach a customer service rep. All they can do is"open a ticket" but don't bother to tell you a tech will be visiting your home. There is no support online or by phone to determine if the problem can be fixed immediately. Furthermore, if they cannot enter the home (as I was not there and they did not tell me to expect a tech) they stupidly proceed to close the ticket - as if that will solve the problem! I will definitely drop them and I hope more people do it as well. Only that way, will they learn that when you take over accounts, customers expect a seamless transition or a company to have sufficient manpower & skills to solve the issues.

Frontier has a little secret that few of their customers actually know about. They outsource their customer service to West Corporation, which is a horrible joke of a company that provides its employees with almost no training, pays meager wages, and has completely moronic management/supervisors. West employees pretend to be Frontier employees and the entire thing is one big deception. They do not know anything about the actual company (Frontier), nor do they care. They act like big shots saying "I'm sending my techs out there", and act like they're knowledgeable about telephone/internet/cable while it's actually some incompetent idiot in a cubicle over at West Corp who lives hundreds of miles from the nearest Frontier service area and has never seen nor met a Frontier technician in his/her life.

Since Frontier took over my AT&T U-Verse service in Connecticut, internet service has been totally unreliable and customer service has been impossible to reach. Wait times have generally been well over half an hour to speak to a representative.

The quality of television image is very poor, DVR doesn't work well. The speed of my internet is noticeable slow, can't get wifi signal in areas of the house that I used to. The landline phone no longer shows caller Id on television. Overall, not satisfied.

My family and I recently moved to this location and after searching for an ISP we found that Frontier was our only option. No one else provides service here. First after a good few minutes on hold, we got to speak to a customer service representative to request the service of Internet and home phone. She said everything was good to go and we should receive the modem in the mail in 5 days and someone would come out to the house to turn on our phone lines. One week later and nothing, so we called them again. This time they said we had a problem with our deposit and that's why nothing happened. We fixed that issue and this time were told that in 6 days someone would come to the house to set our stuff up. This time someone over the age of 18 had to be here from 8 am till 5 pm as no for sure time could be given.

I've been an AT&T Uverse customer since it arrived in Stratford, CT some 8 years ago. Never really had any major issues. But now? Frontier has only had this service for a couple weeks and they have totally destroyed it!!! Cable that won't load on one tv, but is fine on others, TV stations that go "DROP" and leave a blank screen, and FORGET getting in touch with Customer Service. Tonight, Nov 7th they actually have a prerecorded message that states they are aware of the issues and working on them but can't predict how long they will take. Really? How about as long as it takes to call Cable Vision and SWITCH!!!

Since take over from AT&T internet connection is sporadic, lacking and not responsive for many sites. This is a real problem for our business. Response from Frontier is "not them". Our tech expert says it is. Nothing wrong with our system. Did not have this problem before.

Since Frontier took over in CT, there been A lot problems... More like a nightmare with my phone TV internet. And worse is trying to reach them... I tried for 7 days yes... 7 days Being on hold and transfer up to 15 times and on hold for hours... and the phone connection sounds all static... I did 3 washes of clothes and cook dinner and cleaned up... lol... The reps are all from southern states... But the connection sound like if they were a million miles away and the music on hold is static and worse than a TV emergency test...

Since Frontier has taken over U-verse from AT&T both my internet and TV have not worked worth a darn. I was able to contact Frontier and was told things would be better in 3 days. Five days later things are even worse. No internet and TV constantly freezes up. I tried to call again and was on hold for 23 minutes then was disconnected. So I have service that doesn't work, and no way to contact Frontier. I am looking to go back to the devil himself, Cablevision!

Set-up new service with AT&T U-verse. Came installation day and Frontier never showed. Was told work order was lost in the transition and wasn't their problem. I immediately replied that it is your problem due to the fact you now own the company and did a terrible job transitioning over. Also heard that since the transition there has been many local issues with TV and internet from neighbors. They then proceeded to tell me it’s going to be two more weeks before I can get service. Waited two weeks with cable company to drop the ball, then two weeks for U-verse installation, and now two more weeks for Frontier. Is everyone tired of being handcuffed by limited options for service providers or that fact they really don't care about their customers. I work from home. Do you know how hard it is to work from home WITHOUT internet???

We lost our internet, landline and TV with when the transfer from AT&T occurred. Our TV service went away Thursday, October 23 and our internet and landline stopped working. We reported the TV outage, and were told that it would be fixed on Wednesday, October 29th. Then on Monday, October 27, we lost our internet and landline. I called them back to report the internet and landline problem, and was told everything would be fixed by the 29th. It wasn't. I called daily since the 29th, and have experienced such frustration it is hard to articulate.

During the last week of October my DSL service was down more than it was up. On 10/30, while my DSL service was down, I called Frontier customer service. After several hours and three transfers I was told that they could not fix the issue over the phone and they needed to send a technician out to my house to fix it. Then I was told the technician would not be out until 11/12. WHAT!!! TWO WEEKS TO GET A TECHNICIAN OUT TO MY HOUSE!!!! This it totally unacceptable, especially since after talking to Frontier, their technical support completely hosed my service and I went from having spotty service to having NO DSL at all!

I had DSL with AT&T for over 17 years with absolutely no issues. It never went out and was always on, even through two hurricanes, a blizzard and lots of other nasty New England weather. The speed was great and always met or exceeded what was advertised. I stuck with my DSL because it was so reliable and I could always count on it when I turned on my PC. Like many people nowadays, our household does everything online - banking, online classes, working from home, watching TV, etc. - so when the Internet is out or not working properly, we are dead in the water.

We were switched from Uverse to Frontier. After 2 weeks still cannot access any TV programs online. They did not send any detailed information about what we should do. Tried to call and got someone who did not speak English and was no help whatsoever. Thinking about going back to Xfinity. Frontier sucks!!!

After spending almost an hour on the phone trying to cancel their service, they have the nerve to charge $10.66 to be able to do so. I just saw that they are still charging me. Unbelievable. If a small business did this they would go to jail. Large corporations are immune. Customer service is absolute crap with most utilities these days but frontier is in a league of their own. Avoid this company at all costs.

One receiver box keeps losing signal. Tried resetting as per instructions, No Joy!!! Called customer service, Did the same thing again. They claimed they reset from their end. No!! Switched to new rep, no luck. Was told tech would come today and they would call 30 minutes (nice window of time) before. No call, no tech. Called tonight, on hold for 20 minutes and was told request was entered in incorrectly. Then again they would call 30 minutes before arrival..... Complained, was told new box coming in 48 hours. Not holding my breath!!! A lot of attitude and no responsibility.

Since the switch to Frontier Communications my internet service has been up and down and EXTREMELY SLOW!! I would not care if I wasn't taking an internet course or kids did not need the internet for homework. I was quite happy and had been for years with AT&T. Now, I will be looking for a new service provider. Customer Service has been NO HELP!

Been without service 4 days. My contract with them is up in Dec. That is when I will change my provider. What a way to run a company. Their $50 credit is a joke.

Since frontier communications took over AT&T Uverse it has been one headache after another. I understand that problems happen when there is a takeover. But when a customer has the same problems for two weeks, there something wrong. It started with the on demand not allowing access to. Then the cable boxes would lose their signals two to three times a day. Their customer service tells you to reset all the boxes and modem. That get old really fast. Then I set up an appointment with them to come out and check everything. They give me a date of Nov. 2nd between 8am and 8pm. They never showed or called to say they're not showing. So I called first thing this morning to find out why. They couldn't give me an answer.

I really liked AT&T and now through no choice of my own, my account was sold to Frontier. No lie, I was on hold over two hours and 24 minutes on my cell (transferred three times) and received no less than a dozen, "I apologize for that." Still, I have no internet, sporadic use of the TV, and a temperamental landline. But worst of all, NO HELP! I'm a remote worker and stressed that this is not only an inconvenience, but a big problem as I need the Internet to work. They couldn't care less, or so it seems. I couldn't stand being on hold any more and at a loss. Thanks AT&T. This is a nightmare.

It took me 1 hour waiting on the phone to talk to the service dept ref, service about my phone and they never even said they were sorry. Then they told me they were transferring me to another dept and I told them I was looking for another service and hung up on them.

I changed my cable service to Uverse a month ago. Since Frontier took over the business my service has deteriorated to the point where only my phone works: No internet, no TV. I have spent 9 hours on the phone with them...mostly holding. I have been treated rudely. They have hung up on me. Yesterday I waited four hours for a service truck to come to my house. When he was late, I called the company to find out what happened. I was on hold to speak to "repair" for 45 mins. When I reached a representative I was told the truck was canceled. No apology, just attitude.

My business phone account is with Frontier Communications (previously AT&T). On 10/29/14, during the transition from AT&T to Frontier, I lost my voice mail and phone service. Callers got the message, "Your call cannot be completed as dialed." Since I discovered this, I have called Frontier 5 times. Each time I had to wait an average of 30 minutes before the call was picked up, and another 30-45 minutes when the associate placed me on hold to "investigate" the problem. They continually promised me that they would roll calls over to my home phone temporarily. This has not yet happened. Additionally, I relocated my office on October 31, 2014. I was told that I could not install service at my new location until November 3, 2014. (I accepted this initially, thinking that my voice mail service would serve as backup -- that didn't happen). During one of my many calls to Frontier I asked the associate to verify that my new service will, in fact, be installed on November 3rd. He told me that the new installation had been rescheduled for November 10th. I was never contacted with this change. This would mean that my business would be without phone service for an entire week.

These people really suck. My service has been out since Thursday morning, 10-30-2014. I called the tech department and we did all the steps to try and resolve the issue. Then they promised a tech to be at my home on Friday 10-31-2014. I waited from 8Am till 8Pm, no one showed. I called the customer service hotline and was told that they would now be at my house on Saturday 11-1-2014, again no show. It is now Sunday Morning 11-2-2014 and I still do not have internet or phone communications.

Internet and cable down for three days now. Zero communication from Frontier. Waited on hold for 45 minutes to get an ETA. They couldn't give me any idea how long this "seamless transition" would take. Horrible company.

I cannot access any remote host in Charleston WV or Parkersburg WV. This is an ongoing problem. When Verizon was here I never had any problems. Now Frontier has increased my internet to over $30.00 per month for 1.5 meg of speed. This is a joke. I thought cable was bad, but I guess I will have to call cable for internet hookup.

They will make you wait on hold for an hour, all the while listening to a message of this annoying woman repeating the same things over and over and over. It's sickening. Also they do not activate service when promised. Everything with this company is a long drawn out sickening process. The worst experience is their customer service. Avoid this company.

I've tried calling support. No one answers. Called customer service and they said they would get me right through to support and that call got disconnected. I've tried live online chat. It never connects. The internet speed really sucks ever since we were changed from AT&T. What the heck is going on?? This is NOT a smooth transition at all! And, I'm pissed.

Frontier Communication - AT&T transition. Out of phone, TV and Internet services from 10/26. Made several calls, they assigned a ticket # on 10/27 - no one came, nothing is resolved after 6 days. Their is no ETA. Yet their website reports smooth transition!!!

I have made four calls to Frontier about billing charges of 198.00 for my new internet connection. They promised free installation and free equipment if I signed up for auto pay. So I signed up, thinking this was a fair deal. Gave my auto pay information. Checked my account online a few days after installation and saw my first month's bill was going to be 198.00 dollars, partial bill for equipment/installation and service. I made four calls over the month before the first billing explaining that I was expecting a bill of around 40.00 dollars for the month and I was promised free install and equipment. Every time I called the customer service representative reassured me that the charge would be around 40 dollars and the equipment and install was free. I am very frustrated because all four agents said they would fix the billing issue but it was never resolved. WTF? I feel this is not a fair deal. Is this a scam to get a few months payment upfront? I only expect to get what I expect. I don't like surprises, Frontier. You have already lost my trust.

10-27-14 Cable started having issues with digital freeze and no On demand. Problems progressively getting worse. Now I only have a handful of channels that display but they freeze after 30 seconds. Totally unwatchable. Contacted Frontier Communication, after 58 minutes on hold they blamed U-Verse for moving their take over date up a week. They said they hope issues will be resolved by the end of the week. It's unacceptable in this day and age.This wasn't a natural disaster where infrastructure was damaged. Get it together Frontier!! I will be shopping around.

First off AT&T never contacted me that they were selling or I would have found another provider right off... What the heck is Frontier?? It's been 3 days of slow in and out internet and freezing on and off tv!! The only way I knew there was a change is because I called not being able to work all day for 3 days!!! I am so done right now. I am surprised I was able to get on this site!

Used to be an AT&T customer knew that a new company would take over. We were never told when the exact date would be. On 10/25/14 we lost all services internet, TV, house phone. We noticed around 8:00 am. We called early afternoon when we realized internet was not turning back on... then we realized all other services were down. My husband called first and they told him, the box we had is the problem they will ship one in 1-2 business days. I called a day after he called and they nothing of a new box. They had no idea when services would be reestablished... possibly between 24-48 hours. Today it’s been day 5 and still not one service is turned back on because they all depend on internet. I guess I can only wait. I was also told that in order for me to get credit for service interruption, I have to call back when services are reinstated and make an official request.

I have spent weeks trying to get Frontier set up at my home. Our internet still isn't working and they have taken their time to fix the problem. Just spent 54 minutes on hold trying to find out how much it would cost to get a technician to my home to correct the issue. Next time I have an hour to sit on the phone and wait, I'll call to cancel the service I've never even gotten!

For starters I wish I had seen all these review before I signed up for Frontier communications. BEWARE! I received my box 2 days after the technician had documented that my setup was complete. I couldn't get my DSL light to Stabilize so I called Frontier, they couldn't fix it on the phone so they scheduled to come to my home in a week's time to fix it. No one showed up. The worst part was I had to call frontier more than 10 times before a technician showed up in my home on 3rd Oct. Meanwhile it had been documented that I had internet on the 20th Sept. Every representative I spoke to assured me that my bill will begin from 3rd Oct., another "promised" me a $25 credit for my troubles because it was that aggravating that it felt like I was calling every second... long story short I received my first bill and I have been charged from Sept. instead of Oct. I called Frontier to correct that and it felt like I was dreaming in my own world, they claimed my internet was setup in Sept. and that there was nothing on their record showing that I had called them about not having internet, nothing indicating they had sent a technician in my home on the 3rd Oct.

On 10/25/14 at 8:30 am I turned on my desktop computer. NO INTERNET!!! For 6 hours, until 2:30 pm tried to "fix" the computer. I thought the problem was mine. Finally with my Verizon iPhone 5 I realized that other people were having the same problem. Slowly later in the day parts of the internet came back. By that time I had missed a $20 yoga class that I had paid for. Plus 6 hours lost on the internet. Monday 10/27/14 I called Frontier who apologized and offered me $20 for my trouble. Big deal. Then I asked for this guy's supervisor who offered me $30. BIG DEAL! When I asked for confirmation of this $30 he said he would email me the confirmation. Two days later and no confirmation. I feel that Frontier/AT&T could have let people know that 10/25/14 was the day they were changing over so we could know there might be cutoffs of service. NO!!! Nothing. I have all their literature that they sent and there was nothing said about a date.

Took over my cable, internet and phone service. Within 48 hours everything is dead. The response from Frontier is minimal at best. Over the weekend, the first 2 days Frontier took over from AT&T, Internet speed slowed and some cable functionality was not working - missing channels, no on demand function. Tomorrow I may contact the Attorney General's office. Poor service, especially with no explanation, stinks!

On October 24, 2014, Frontier announced completion of its buy-out of AT&T Uverse internet, landline, VoIP and TELEVISION SERVICES in CT. Included in said announcement was the following language, "We (Frontier Communications) will provide...the same contracted services and products currently enjoyed by AT&T U-verse customers..." Not "we will try to" or "endeavor to" but unequivocally "will provide"! As of 2:30 am EDT on October 25, I was denied access to FXX movies, Turner Classic Movies, Cartoon Channel and Cartoon Channel West. A screen notice said I "was not subscribed" to these stations and provided a number to call to subscribe. I WAS subscribed to these stations as part of my U-verse contract which is still in effect. How dare Frontier Comm. unilaterally change the binding agreement I had with AT&T? Will they compensate me for my loss? These are the stations I am aware of because I watch them frequently and kept up with serialized content therein. I am sick over this and presume other aggressive and reductive changes have and will occur on my internet, wireless and TV bundle. I miss you AT&T.

AT&T sold to frontier and service sucks! No ability to get demand. Non answer from Frontier. Lost Internet for a day and no answer. A lot of pauses with Netflix. Attorney general of CT needs to respond.

The Search function on the Television DVD Receiver would not work and keeps showing an error message that tells me to wait 30 minutes and try again, which I did repeatedly with the same result. The same is true with Email because after signing in, the message "This page can't be displayed" shows up. I would have cancelled with this company except we still have a year remaining in our contract with AT&T when we signed up with them a year ago. This company is the worst!!!!!

Glad I'm moving out of State. Frontier will NOT advise callers to my Frontier phone number that the number has been changed to my new location's phone number like AT&T does. Phone companies had been doing this service for decades and now the NEW form of business PR is to eliminate everything that might cost them a few cents. So, now I cannot recommend Frontier to ANYONE. Why should I? They do not admit that the Federal Govt has a regulation that ALL phone service providers must have a special rate for low income households called the "Lifeline". They originally told me they did not have this rate. I had to call back and tell them I knew it was Federal Government requirement before they would admit to it. Ethics, greed, sad. So sad.

I was Frontier customer and rate was high compare to other phone co. Frontier didn't help me and ask me sign another 2 year contract. I decided to switch to the Xfinity. Customer gave me so hard time releasing the phone number. I had to make 3 phone calls to Frontier. Frontier decide to over charge me since I am leaving their company. I would never go back to Frontier even the rate is better.

Our small business wanted the fiber optic speed that Comcast had to offer. I did not realize that our land line telephones with Frontier were long term contracts (I thought that was only for cell phones!). We also had internet with them. I transferred everything to Comcast, and then found out about the long-term contract. My mistake! I had 30 days to transfer the telephone lines back I found out, after a $5K+ bill from Frontier.

I have contacted and escalated my issue with them. This all started 4 years ago when I repeatedly had to call them, several times a months sometimes, to get them to acknowledge the speed issues in my area. It seemed like the internet (dsl) speed was not what it should have been and the problem affects more than just me. I am a computer repairman in my area and I service more than 100 clients in and around this county, all Frontier Customers. We all have speed issues, some not so bad and some worse than mine. After getting frustrated and calling several times and receiving the run around but very politely. I searched the internet for the managers and executives over our area.

I sign up for Frontier internet back on May 2, 2014. They told me that they would be out the next week which they were. But they were not able to hook up my internet cause they said the line was broke somewhere. So they told me they would bury a new line and they have it bury in about a week. I called after a week and a half. The rep told me they weren't sure why I was told a week. But they were waiting on the permit for the county. So I called the county to find out what was taking so long. I was told that Frontier hadn't paid their annual for this year yet.

I switched to Frontier for phone & internet in April 2014, it is now October 2014 & I have yet to receive a correct bill. The first 3 months my promo credit wasn't applied & I spent hours on the phone each month trying to straighten it out. The 4 months my bill has gone from $170-$64. I have not done anything differently. I have unlimited long distance & have never changed my internet plan. Every month I call spend hours talking to supervisors who assure me it is fixed, they apply credits to my account, give me a corrected amount to pay. The next month I am billed back those credits plus some other random amount. I thought time warner was bad, but I think Frontier is. Also the speed of the internet they promised was a lie. I was told a month in that the speed I was quoted will happen sometime in the next year when they do upgrades in my area. FRUSTRATING!

Reading all the other complaints about this company says it all!! I'm just one more person that has had one of the worst experiences in my life. So bad that I felt it was important to log onto this forum and talk about it. To see and read the many others that are out there that feel they have been totally ripped off is no surprise. The only thing that can be added and re-added many times is that someone needs to investigate this company and their claims that the consumer gets what he or she pays for. They literally charge you for anything they can. Talking with them leaves you thinking that you have been scammed or played somehow. They have a master plan for sure. If you don't pay them what is on your bill they WILL take you to court to get their money. WARNING!!! In my opinion using this company is a BIG risk!!

Built a new house last year and transferred my Frontier Internet and phone to the new residence 30 minutes away. Was a customer of Verizon before Frontier bought them out. For a year now, I've tolerated the poor speed and recently became increasingly frustrated as I wanted to download a movie on my smart tv, but couldn't due to the slowness. I decided then to check the speed on my brand new iMac and discovered I'm getting 0.3 mbps even though I'm paying for "up to" 3 mbps. I decided to stop Frontier at this point because $102/month for this slow of internet and a land line is obviously a waste of money.

Frontier is fooling around with customers internet services and It happens just about everyday around the evening time. All of a sudden your modem is flashing in the red zone. And your service is down for about 1 to 4 hours a day. When you have no service you can't get on the internet.

Ever since Frontier purchased Verizon home phone and internet service, the product has went to hell. I would like to fire them but nothing else is available. Frontier tech supports will not help fix the issue even though they say our upload and download speed is not working like it should. I'm open to joining a class action to sue this corrupt company for lying to us and taking advantage of having a monopoly over us "consumers".

My computer began slowing and freezing after I allowed a Frontier Security upgrade to be made, and I turned to Frontier's Premium Tech Support for assistance. I sat through 4-5 commercials regarding the additional services I can obtain from the firm, none of which have ever interested me in the least. The technician who eventually came on did a great deal of work, and took care of my problems. My complaint has to do with the amount of garbage about the other services through which I had to wade before obtaining that assistance. The commercials took "only" about three minutes of my time, but I have to listen to them whenever I try to reach Frontier tech support. I'm paying Frontier for tech support, not for the privilege of listening to the company's commercials.

Haven't even had this service for one month (maybe 3 weeks) and I've had to do my own troubleshooting for no internet service, only having it for one day. Then I receive a bill for almost 250.00.... can you say "What the Hell"!! Ok, apparently the "free installation" was billed to me......."OH HELL NO." Had to spend MORE time on the phone to correct everything, so now I owe 91.47 for so called pro-rated and one month ahead..... At this point I'm REALLY thinking it would have been easier to stay with COMCAST. RANT over.

Received a POP up on my home pc last week stating Frontier needed me to enter my info because they needed to update my records. I closed said window - figured it was a scam or phishing site. Well this morning, SURPRISE - got same pop up on my mobile and it wouldn't let me access the web until I entered said info (which btw has NOT changed in almost 10 years!). I called Frontier and asked what this was and if it was real. They said yes.

Would filing a complaint with our local Better Business Bureau help? Our upload is .78 download is .12-.15. Minimum we are to get is .98 download. We only have the "lite" version available, so they say. We get same promises that we are in a high demand area. And they are working on it. Yet, they keep charging without giving us any credit for services legally promised and not giving to its customers. Sounds like an investigation need done by professional. And make Frontier pay back to its consumer all the months we did not receive what we are paying for.

We bought a house in October 2013 and called around to get a bundle package for phone, internet, and cable. We talked to a gentleman from Frontier and he stated that he could provide us with a bundle package and that Dish Network would be the ones providing cable services for them. Well they stated that Dish would be there within 3 days. Three days later Dish came out and installed the satellite and hooked all the Hopper boxes in our house. The serviceman that installed it told my husband that he needed him to sign this electronic handheld device stating that he did come out and install the system. Well, my husband signed it and we went on.