Frontier Communications Reviews

I called Frontier and was told I have to schedule an appointment. I scheduled an appointment for Thu, 27 Feb from 8 am to 12 pm. I took time off work and waited until 11:20 am when I called Frontier. I talked with CSR and Gary (mgr). I was told my install was on hold. When I asked why they said they could not verify who I was. I had received equipment shipped to me and engineers ran cable into my garage but they didn't know who I was????? Really???? I was told they had to verify me but could not with my name, ssn, and dob. I was told I did not exist. I was then told I had to log into their website (I have no internet), download their form, print it, fill it out, sign it, get it notarized, and then fax it to them. Then I was told it would take a couple of days to process and I would have to schedule another installation appointment that would likely be sometime during or after the week of 10 March. I had already taken time off for my appointment on Thu, 27 Feb and was only learning of this. I was never called or received anything in the mail as Gary said they tried to contact me. What a waste of my time.

I did call Comcast today and have a confirmed appointment for this Sat, 1 Mar. Ironically, the service package Comcast quoted me is a lot faster with their Blast service supporting download speeds of 50 MB for $54.85. It's priced more than I wanted to pay than Frontier at $29.99 (6MB), but it will be a lot faster and less headache trying to get it installed.

Bottom line: Comcast Blast package is better deal for the $ and they were able to identify me without filling out some paperwork and getting it notarized. It was quick and simple and at this point, I'm satisfied. I'm very dissatisfied with how I was treated by Frontier Communications. Definitely would not recommend them to anyone I know.

I am sick of this, I have no choice but to keep them, because no other providers are in our area. We have called them, and complained, and asked for our old speed back (that we still pay for), and they ask for more money! I refuse to pay any more money than I have to. Every time we call them, they say that it must be something in our lines in our house, and they send someone out to "service" it. They open the box outside look in it, plug their machine in it, and they say there isn't anything wrong out here. We never had any problems with our internet when we had Verizon, and it seems as if as soon as we got Frontier, that all of the problems began. I am fed up with them, and I want something done. I am tired of throwing so much money away on something that isn't even worth it. If I could switch I would in a heartbeat!

Time Warner was fabulously fast and hassle free in getting me hooked back up. The problem is that just before I called Time Warner back I let my other neighbors talk me into trying to get a Frontier Communications account. So I called Frontier in the beginning of January and they said they had to check my credit first. Well, my credit is all good but for medical bills so that was OK by me. But I would only give them my State ID number and told them no way was I giving them my soc. I patiently waited for them to approve my credit but about a week later, I received a letter from them in the mail which said they needed my social as the State ID number was not showing anything up for them.

Upon receipt of that letter I called them and told them to just forget it approving me as I was not about to give them my soc. After them telling me I was not approved yet for an account, and having never sent any representative to my home to hook me up (therefore not having my signature upon anything), nor even ever having a modem from them or any means to access their service, the last two months they have sent me bills, the last one for $163 and 93 cents minus a $12 and 97 cents credit. What kind of joke is this holding my identity hostage and threatening my credit record just because I inquired about their service?

Their billing account number is a telephone number followed by a few other numbers. It is not a phone number I have ever had. In fact, seeing that phone number and giving them the benefit of the doubt I at first assumed that someone else was committing theft of my identity. My daughter-in-law did a Google of the number and traced back to a Harry ** of Bellevue, my home town, and it said he lived on Edmonds Road.

From there is where I became infuriated. I have called Frontier about six times over the past two months, the last few times getting them to promise they would cancel that bogus account out of my name and make this right. But they prove not to do so and always make the flimsy excuse that it takes time to get it canceled out of my name. Bologna!!! How dare they create an account in my name without my permission in the first place. I had no account when I canceled as they had not yet approved my credit and kept after me for my social security number saying they had to have it to do so, which is why I told them to stuff it, that I changed my mind and did not desire to do business with them.

I don't have much money as I am in my sixties, disabled by Meniere's Disease and a chronic infection in my legs which cripples me about four or more times a year. I have a pitifully small income and have difficulty just juggling to get the medical help I need due to the co-pays and also being able to eat for the month. The last thing I need are freaks like that pulling that kind of shady garbage on me. Their rep on the phone just yesterday, when I found out they had failed yet to cancel that account, she told me that phone number is assigned to me by them!!! Here I called thinking that as of the time prior when I talked to them they were finally going to follow thru with it but then yesterday I find that they did not again.

The importance of her having told me that they assign me that phone number randomly (which I learned they did also with one of my neighbors) is that before I knew that I thought this ** must have stolen my identity and only called them yesterday to be sure they knew where he lived so they could check their install record for the address they had installed at. So you see, I have been giving them the benefit of the doubt as if they might be like me, an innocent victim of this Harry's doings. But their rep told me flat out that was not the case yesterday when I told her all of that. Which means it is all Frontier Communication's treachery.

Where do they get off thinking they have the right to force themselves on people? I never had their service and after this I never will try their service. The phone companies must be really hard up to peddle phone numbers for such a fictitious use. A phone number is like part of a person's identity and to falsify a phone number to me just so they can send a bogus bill for a bogus account in my name is a form of identity theft which threatens my credit in addition to the anguish they have caused me.

This time, the answer was different though. It turns out almost 2 weeks ago when they said they fixed it, they replaced our 8 port piece in our box with a 4 port, and decided not to say anything, and deny anything was wrong. Apparently the part needed to be repaired, when we asked how long it would take, we were told we weren't in their budget, so they weren't going to fix it.

2 weeks later after complete frustration, we decided to call their manager, thinking he would fix the problem. Boy was I wrong. The story went from "the part is being repaired", to "they might overnight it to us" to "we need to send it in, it could take up to a month" in that order. Now it has been another month, we have contacted the attorney general, and any contact I have tried to make to see what is going on, and how long it is going to take, has been ignored on their end.

This problem started on December 13th, 2013, I am writing this on Feb 23rd, 2014, and the problem still hasn't been fixed. Frontier knows they are the only high speed option where we live, and give terrible service, as well as customer service as a result. If you have any other option, other than Frontier, please take it. You will regret ever signing up with them.

3) Bend over and take it up by paying the bill I have already paid because of administrative issues with Frontier and Verizon?

Frankly I am tired of the endless phone calls to customer No-Help, so it's looking like option #3 is my only choice. No one cares. First World Problems........

I have spent close to $500 a month when I had my office in my house. And to have DSL that is as slow as a dial up connections costs me right at $55 per month. They charge me $2 and some change for a land surcharge for who knows what & I don't even have a land line. WOW I just got a download speed of 2.6. They must know I am completing this review. ONLY GAME IN TOWN. THEY KNOW IT AND ABUSE IT. IT REALLY SUCKS.

Original Review: Feb. 9, 2014

We moved to a rural part of NC and had the unfortunately experience of having Frontier Wireless as a provider because there were not other providers in the area who had internet service for our address. If I had known at the time the incredibly borderline illegal mistreatment that we were going to experience by selecting Frontier as a provider, we would have paid the extreme fees of having an air card through our phone provider as opposed to the ridiculous poor customer service, errors and outright disregard for our concerns that we experienced from the Frontier wireless team.

First and foremost it took them almost 2 and a half weeks to mail our equipment and to have a service person "correctly" install our internet and phone. Each time that we called in we were given a different story from every representative and each subsequent Frontier representative seemed to have no access to the notes from our conversations with the previous reps. We signed on under a promotion for a Apple Gift card which took 4 months to arrive. During that 4 months and actually every single month that we had the service up until the month that we canceled each bill that we received from Frontier was filled with errors and I had to call and have corrected every single month.

We signed on in December of 2012 and moved in September of 2013 and I was so excited to call Frontier in August to cancel our plan. We still had to pay back over $300 in fees because of the $400 Apple gift card that we received under a 2 year plan but we were so happy to get rid of this service that we just paid the fee. Unfortunately, I was wrong to think that paying my balance in full and cancelling our service would actually end in Frontier conducting itself like a reputable business.

In January of 2014 I checked my credit report to find that Frontier sent a $40 bill to collections for a service that was commenced in September 2013 after the date that I canceled our account in August 2013. So essentially they billed me for a service that I no longer had but simply put it other a different account number under my name. At least this is the explanation that I received when I called to inquire about the charge. No one in the customer service department seems to be able to find the answer as to what the charge is yet no one has the authority to have it removed.

I am completely at the end of my rope with this company and quite honestly, I feel that their entire practice from the initial promotional call to billing a closed account needs to be investigated. If you can find any other provider besides Frontier Wireless Communications.....DO IT!!!

Well they were 3/4's the way down my drive and my drive is about 28 degrees downhill, it was virgin ground and the old road to Latham over 70 years prior. It was hard as a concrete road and I had just topped it with 50 loads of red rock gravel compacted. Being in excavating and heavy highway work my whole life, I knew the damage was done and since 2008 I watched this drive go to the pits year by year from water penetrating the road bed from the trenching done in my drive and what really got me is right after it was trenched, I had the Frontier manager from Martin come out and I told him he just destroyed my drive and he said it was not his fault and gave me a hard time and I instructed him to get off my property before I kick his **

It never got resolved, the repair of the drive, and it continually got worse every year, 50 loads of red rock I had put in washed away and have 6" to 18" gullies in my drive from that trenching. Now in 2013 and continuing I've had nothing but problems with the service, 1st a lost payment in March of 2013 that they say I didn't make and its clearly on my bank statement which I faxed to them and they still haven't credited me for that payment as of 2/4/2014. I had an International call plan set up so my wife could take care of her mom's estate after her death and my wife's stroke. The rate was $4.95 per month and 0.15 cents a minute to land lines or cell phones. Well that service got hijacked for three weeks and calls made from the hijacker that I'm charged for.

I make my payment on the 25th of each month. Well my last bill showed me owing them over $900.00 and I went through all my bills and came out with a credit due me as of 7/2013. I finally got the rest of my monthly bills they never sent out and went through them and after adjusting all the crap no adjusting taxes, fees and late charges I was $125.00 and that would have been the overcharges in taxes, late fees. On that bill it showed that I was three months behind to Dish yet I've paid my bill every month and they have failed to pay Dish their money. Tonight 2/4/2014 my Dish got cut. I'm done, I'm filing suit on them for falsifying billing, not paying Dish their fees, breach of contract and best of all I'm getting a road construction company to come give me a price on fixing my drive to the status it was before they trenched down it. My drive is about 450 feet long and 12 feet wide. My estimation is its gonna be around $12-13,000.00. Now Frontier let's see how that sets with you. I'm done screwing around with them. I have pics of driveway damages and the cable in the eroded trench in the drive. My attorney will be contacting you, Frontier, very shortly. I'm filing suit against you for all above issues.

I am going to go ahead and cancel my internet with them also because these types of practices I won't endorse or support. Can you imagine Frontier having to go to small claims court for a hundred bucks? It would be worth the hundred to see them in my little court house explaining to the judge that they wanted to rip me off for $100.00. I guess they need a bigger class action lawsuit against them to put their billing practices in check but until then see ya Frontier. Hope you go out of business!!!

So, I went online every month to make my payment. I printed out the confirmation number each time for documentation and I also have my bank statements. I began getting notices via email from Frontier about non payment. So, I called my bank and asked what's going on? I told them the situation I'm having with this company (Frontier). Well, my bank showed that payments had been taken out of my account. Also, I didn't give Frontier 'Authorization' to automatically take my payment, which, turned out to be in my best interests and my bank agreed.

So, to make a long story short...I went back and forth with Frontier's Representatives all over the country, even 1 in South America. I have all of their names, what state the Rep was in, even noting the small talk conversations I had with them, and 2 email addresses for 2 Supervisors. So I'm documenting everything by this time and I thought, well, let's see how far this is going to go. HaHaha right? At first, it really amused me, it really did. But never and I mean NEVER have I had an experience like this with any other company. This went on for 6 months! I had migraines! Finally at the end of my rope, I called them one last time, to cancel their blankety blank Service.

And BTW has anyone read the fine print of the contract you've signed with Frontier? Here's the gist (in my words, because My Frontier File is tucked away), Frontier is not responsible for anything. BUT, it also says that they would rather take care of a complaint 'out of court' and we aim to make the customer happy blah blah blah. There's more. Like the time I got a Supervisor on the phone, and he offered me a deal, if I would pay $100.00 it would make me current, and I wouldn't have to pay for the next months bill, and I could go back to paying the $39.99 or $49.99 or $84.99 (every Rep gave me a different amount). But I said to myself, this is a supervisor, he's trying to help me. NO! He told me what I wanted to hear! And I allowed my bank to transfer a $100.00 payment to him. He verified that it was received and I got a confirmation number.

About the paper bills I opted out of, Frontier sent me one every month Haha! One time I received what looked like a letter without the Frontier Logo from Manchester back east somewhere. It didn't even have a name on it. Well, I have ton's more INFO and documentation if someone wants to use it against Frontier, I'd be more than happy to share it. One last thing, this might make you chuckle. For the past 3 months Frontier has been sending me a bill for a phone number that isn't even mine. Lol I use my cell phone now. I hope this helps and perhaps Frontier will give up! Well a gal can hope can't she?

I tried calling the original salesman. He didn't remember me and tried to sell the service to me again even after trying to explain to him the situation. He did not want to deal with me at all. I ended the call in frustration and he said he would call back (never did). I called Frontier CS and got someone who would cancel it for me. At that time they mentioned I got installation and setup for free and that the month's fee would be prorated. They would also send me boxes to mail in the equipment. This girl was very rude and also spent over half the call trying to sell me the service. I'm sure that's a requirement of theirs but her attitude was uncalled for.

I decided I didn't want to wait on the boxes and didn't trust this company to tell the truth if I mailed them in so I planned on going into a store but found out they don't take equipment in store. That same day we called to see if there was any other way to give them the equipment but mail was the only way so we agreed to it and ended the call.

At that moment I decided to call again right afterwards to check and see what the bill was going to be. Got a new representative who told me it would be $375 for the full month charge, cancellation fee, installation and setup all included. We were very upset and confused and he agreed that I shouldn't have been charged for the installation and setup because of a special that was going on. He made notes on my account and said he made a request to his superiors to have the charges removed. They told us to call back in two days to get an update. (by the way, I made sure he made an additional note on my account saying I shouldn't be charged for late fees)

I checked my mail that day and found the bill for $375 and the boxes, mailed in the equipment and did what the representative told me, which was wait. We called two days later and the new rep said there wasn't an update. He recommended we wait at least a week. Called back after a little over a week and this new rep said there was no way to see if they actually approved it. We asked why they told us to call back and she didn't have an answer but I would have to wait for my bill in a month. I also made sure she saw the notes on my account from the previous representative because at this point I don't trust any of them to follow through or tell the truth.

I got the new bill today, nothing has changed. Still costs 375. I'm convinced their strategy is to try and wear me down until I pay this ridiculous price for a service I used only a week, during a period of time they had a special going. All initiated by a door to door salesmen. That man has now ensured without a doubt that I will never open my door for another solicitor and I regret ever making that decision. I hope whoever is reading these reviews was smart enough to look up the company's reputation and history before committing to them. It's been a horrible experience and it's still ongoing.

After 45 minutes on the phone we got the bundle set up-$5 off my existing dish service, high speed internet (free installation), 3 months free internet security, and my phone service. Then said that he would prefer to have change account # online and emailed me the info to log on to do this. When I did it it had a warning that I could be double charged if he did not remove the old card, through customer service, from my account. I called back and got a different customer service rep in Indiana. This rep said that my bundle order was all incorrect and that he would have to cancel the entire order and start over again, redo the entire bundle order, to delete the credit card info. Another 40 phone call.

The installation tech arrived only to tell me that I could not get the ultra high speed internet where I lived and that he would have customer service call me..If he changed the service they would stick me for installation fee. They didn't call after 3 days, so I called them. They had already charged me for $149.00 install, charge me for $45 fee unknown origin, etc. Finally got a supervisor on the line. Took an hour and 27 minutes. Said that all was now correct and that he had credited my account. I asked him if it would affect my dish network billing. He said no, it was not ever put through in bundle.

Lost caller id next-called and found out that they also were charging me for internet security when I never had internet installed. Thought all was settled. Then today watching CNN and the channel disappeared - guess what, Frontier ordered bundle more than a week after supervisor supposedly cancelled and fixed everything!!! Now Dish cannot fix the billing issue until Frontier fixes this. So far I have been on the phone between Frontier and Dish for over an hour and am still holding!!! I have no other option for phone service in my area, there is no cell service or I would be off the Frontier horizon!!!

Well, I did get calls, the one on the 27th, which I felt would be the last one, then today the 1st of Jan.2014. So I went and looked to my phone book and on page 34 I found the directions for "Selective Call Rejection". The service had not been turned on and there were no phone numbers in it. I would have preferred if they would have been honest and just said "The directions are on page 34" or anything that ringed of honesty. The modem did show up, I never plugged it in and I never downloaded "Frontier Secure" and I don't use the "Web Back up service, either. Why didn't they help with my problem and be honest about not doing a thing about it?

I get a bill for $84.35 and I call and tell them what transpired..... They tell me to wait until the next bill in Dec because their system is behind by about 2 months..... So I get December's bill and it is $206.14. That is $37.44 more than for two months.... I call and get this jerk on the phone saying I am under a contract and it isn't over yet, I have to pay and that is all there is to it. I'm pretty angry at this point so I hang up on him. I call again about 15 minutes later and get this rep (who was really nice) and looked at my account online and told me I don't owe anything. I stopped my service right on their bill day... I am all paid up to that day I cancelled.... so I owe nothing.

He gives me his phone number and extension in case I have trouble because he told me to wait until the January bill because it should show I have a zero balance. So I was going to wait until Jan 5th for the bill. BUT, I get this collection notice from Frontier today (Dec 30, 2013) saying I have 10 days to pay this bill from the date. It is dated inside Dec 26, 2013 so it is already 6 days late to me. Such dirty pool business dealings. I can't get hold of this rep yet..... I will try again in the morning and see what happens. Just relieved I am NOT alone with trouble from Frontier communications.

Having just gone to a bankruptcy attorney, I was trying to be as cooperative as possible, so I waited, even though there was no contract forcing me to. I paid an extra $50 a month for 8 months, and then changed to another service. Today I got a bill for over $450.00 claiming termination before my fake contract expired. I do not owe this money and I am going to fight them. I would like to get a class action suit going for excessive billing, lying by the agents, abuse by the work at home agents, bullying, and billing abuses. I am going to fight this all the way to court, but really hope to get the class action suit going.

Now it's Christmas and we will not get repairs until after the holiday, maybe. They can't say for sure. We have new gifts that rely on the internet service that will be useless until Frontier Communications decides to act on the poor service they provide. If we stole money from people every month by promising something and not providing, we would go to jail. If you are Frontier Communications, it's called doing business. I encouraged everyone to contact your local government reps, the FTC, BBB, FCC or anyone that will listen. Believe we would be better off without Frontier than we are with them.

I called back close to that date to get a tracking number for UPS. I was told at that time that even if I received the modem, I would not be able to use it, because someone would have to come out and run a line to the house (another item I was not told about), and that I would be contacted about that by a tech who would call me a couple of days after I received the modem. I was given the date that the tech would call me, and that he would come out the same day... That day was Dec. 5th. By this time, it had been two weeks since I placed my order. When I told them I was upset about always being told something new, and the constant delays, they said they were sorry and all would be taken care of on Dec. 5th.

On Dec. 5th, the day the tech was to call and come out, I had a very important appointment, which I canceled at risk of paying a fine, just so I could be at the house for the tech. At about 10:30 in the morning, I called Frontier to see what time the tech would call and come out... (to see if I could possibly rescue my appointment). I was told they could not tell me what time. Once again, I began to state my displeasure with the poor customer service, and I was hung up upon, while I was still talking. Later, about 11:30, my cell phone rang. When I answered it, an automated message told me that the tech would not be out today, and would instead be there on Dec. 6th.

I was furious, given the fact that it was two weeks since ordering the service, all the delays, and now, after cancelling a very important appointment so that I could be there for the tech, I was told he would be a no-show. I called Frontier to express my displeasure, and when I asked to speak to a customer service supervisor, I was put on indefinite hold...which again was costing me minutes on my cell phone. I called back, and again asked the young man (different one) to speak with a customer service supervisor right away. He said it would take time. I told him NOT to put me on eternal hold again. He said he didn't know how long it would take. I told him to have a supervisor call me back on my cell. He told me he could not do that either, and that I would have to hold on.

I asked for a direct number, in which I could contact the supervisor. Then he told me they don't have phones, and there was no way he could give me a number to contact a supervisor. NO ONE has yet contacted me about this problem., and it remains unresolved. Frontier Communications, as far as my opinion is, are liars, deceivers, delayers, and full of excuses. Very POOR Customer Service!

I decided to have my phone number ported from Frontier to my TracFone and cancel the land line service. I called them and explained I wanted my number ported. They put a freeze on the number so it couldn't be ported and said I had told them to do it. I had to call two more times to get them to take the freeze off. Long story short. It has been over two weeks and I still don't have a working cell phone. If Frontier hadn't screwed up the number would have been ported over a week ago and I would have received my new sim card from TracFone. I gave them one star because it is required. I do not believe that Frontier deserves any stars. Worst service I have ever received from a phone company and worst customer service ever. Beware!!!

Well obviously it's put me in a world of trouble because the first agent I talked to told me my bill amount was over $100. I told her what the agent in my town said and she waived the fees, bringing my amount to $22. Then she told me to log into the website to pay my bill. I tried as soon as I got off the phone with her. Guess what, my account was disconnected so I had to use their PAY PER USE automated billing number. I have to PAY for an agent's mistake? B.S. So I got back on the phone for another 10 minutes to talk to an agent, who then tells me my bill is over $100 again and doesn't believe me when I say what the previous agent said because she never left a note on my account. Wow, just wow.

So then I ask to be transferred to the automated billing service to just pay the bill and get it over with. I get a robotic voice telling me I dialed the wrong number and to hang up. At this point, I literally threw my phone against the wall. So I tried again after cooling off and got a gentleman on the phone and immediately asked for the automated billing number. After a 5-minute wait, TECHNICAL SUPPORT ANSWERS. What the **? I told her straight up. I need the automated billing number and she thanks me for calling tech support. Now on the phone for the past 10 minutes and I'm pretty sure she transferred me back to ** customer service. This is a ** internet provider, and by the way, I had spotty internet at best when I did have it. Constantly disconnecting. Only internet provider in town so I'm sure they took full advantage of pulling the plug every now and then. Oh and my bill still isn't paid :) Probably won't ever get paid at this rate.

I still, after all these months, have static on my line, and internet when it feels like working yet even after complaining, I still have to pay the bill for something I am not able to use as promised. I get the runaround about the service and when they send a tech to investigate, they never find a problem and it takes days for them to show up after the promised date. No way do I recommend Frontier Communications ever. I am locked into a two-year agreement and if I cancel my service before 2015, I pay a $100 fee. Fair they are not in my opinion.

When I talked to a rep about my price, why I was being charged $29.99, I was informed that had 2 lines running into my home, 1 for internet and 1 for phone. When I told her that I didn't have phone service through them, and that I didn't even have a dial tone on the phone line, she said it didn't matter, that I had to pay for the line. I asked the rep about their sign on the vans saying HIGH SPEED internet $19.99. She said that, that was with TV and Phone. I told her that their vans didn't say that. She said somewhere on the van it does, so I went to the office in our town (SALEM, IN) and took pictures of the van showing nothing about TV and Phone. I got tired of all the runaround, and I called the BBB. They said that they didn't have any complaints on file, SO I FILED and I told the BBB that I wanted to leave my complaint on file.

Frontier has not done anything to make it right so I am leaving my complaint for the next person, SO if any of you have not done so, I would go to the BBB website and make a complaint. I had to settle it myself, but dropping them and going to another company, which I get the price that was advertised and the high speed internet I was promised. NOW, I am happy with my internet. I am posting the pictures of the Vans with the price showing $19.99 for High Speed Internet ONLY and only is underlined. The vans are still being driven around town advertising the $19.99. I would not send my worst enemy to Frontier. I tell everyone I know to stay clear of this company. I do not want anything for free. I pay for what I get, and I feel I got nothing from this Company. Consumer Beware...

I called on about Weds. of that week to see what was going on. I had to restate the problem to the new person I spoke to but they assured me the problem would be fixed by "Friday". This became the standard response, "It will definitely be fixed by Friday." It was never fixed by Friday. Every time I would call to see what the problem was, I had to re-tell the situation because if the person I was speaking to was able to find the repair ticket, it took them at least 20 minutes. As I kept checking the phone for a dial tone through the middle of December, sometimes the dial tone was there and I could make a call then hang up to make another call and it wouldn't work again.

Week 3: I was told the Field Supervisor (or was it Area Supervisor?) had determined that it wasn't a problem with the wiring on my property but was going to try to track down the problem. I was assured I would get a call back from someone at Frontier when they knew more what the problem was. I never received a call from anyone at Frontier. If I wanted an update on the situation I had to call and explain the whole story again.

Week 4: I called to check status. Again, after a long hold, the person I spoke to said the supervisor had suspected that the problem lie within a phone box which was on private property and he wasn't able to do anything until he got permission from the property owner to go onto their property. However, the supervisor was going to go the property where the box was and see if he could get the permission needed to access Frontier's phone box. The supervisor would call me back to let me know what was going on after he went to the property.

Week 5: I called to see what the outcome was because the supervisor did not call me back. The girl I spoke to said that the supervisor wasn't able to gain access to the property and couldn't do anything about the problem until he could. What does that mean???? The young lady had no information beyond that. She didn't know if the supervisor had made a phone call to the property owner or written a letter or what. The only certain thing was my phone didn't work and I was still getting bills for the monthly service I wasn't receiving. Unbelievable. When I received my December bill, I called to let their rep know I wasn't getting phone service and I wanted a credit for the time since I first opened a repair ticket. They had no idea what I was talking about.

Week 6: I began looking for a new phone company and found one. I called Frontier around 1/1/09 and told them I had had enough. I was cancelling my service and I wanted a corrected final bill so I could pay it. I was placed on hold for about 15 mins. w/o the rep ever coming back on the line. I hung up out of yet another frustrating encounter w/ Frontier. At that point, I estimate I had spent about four solid hours on the phone with Frontier trying to resolve the issue.

After I made the call in January to disconnect service, I continued to receive bills for January and February without any credits for the December bill. Every time I received a new bill I would call and tell them to send me a corrected bill with the due credits. I never received one and no one knew anything about a problem with the phone.

I received a past due notice in March which said I owed $132 with no statement. I called and asked where the number was coming from and does it include a credit for the December bill. Again, the person I spoke to didn't know what credits I was talking about or any problem with the phone. At the end of April 2009, I was sent a notice which said my account would go to collections if I didn't pay my balance. I purchased a money order for a small amount, I believe it was only $5, and went to my local Frontier office. I attempted to speak to one of the reps there but was told I had to call the customer service number to discuss any disputes; they could only take payments. I put the money order in the drop box. Frontier doesn't show ever receiving that payment. The following week I received a letter from the collection agency they were referring to. I was so fed up. I washed my hands of Frontier at that time.

Here we are in 2013 and I want to refinance my house. The Frontier collection agency is showing up on my report so I am forced to deal with it again. I file a dispute and ultimately call the collection agency who states that according to their records, everything is accurate. I call Frontier in January of this year, explain the whole situation to a supervisor named "Ann" who said she would take care of it right now. I wasn't sure what that meant but hoped it meant she was willing to discharge the bill I owed (I never disputed I owed them money. My dispute was how much they said I owed them.) I didn't hear anything from Frontier after that but assumed Ann was going to remove the "collection" status from my credit file.

When I decided to buy a house in August of this year, I ran my credit report and the collection account was still there. Once again, I called Frontier. They had no record of me talking to Ann the supervisor but they had a record of me talking to the lady who transferred me to Ann. It's deja-vu all over again. On 8/20 Janice in Texas said the amount they showed me owing was correct. They applied credits to my account. I asked if they applied the credit due from when the phone stopped working at the end of November. She didn't seem to know or at least didn't tell me what credits they applied. I asked for a copy of the billing statements she was referring to so I could figure it out for myself (since in over 5 years, no one at Frontier has been able to). She had to transfer me to a different department for that. Fine.

Finally, Mike in collections sent me the billing statements I needed to see what I was being charged and what credits were applied. Apparently, one of the phone calls I made in March of 2009 had the desired result, sort of. The March bill was a credit for the February bill which was sent after I cancelled service and part of the January bill. There isn't any credit for the beginning of January or any of December. So, to this day, after countless hours on the phone with various Frontier employees, there still isn't any credit for the month and a half when the phone wasn't working. I will make one final phone call to Frontier's collection dept. to try to get the $67 in credit they haven't given me but will probably end up paying the full amount they are insisting that I owe just so I can get my home loan.

My bill has almost never been right. I think they pull a dollar amount out of a hat and that's your bill. Asked the customer service rep in August when my contract was up and she told me November, if I cancel before that I have to pay $200.00 cancel before that. Then I get a bill in the mail today saying my contract doesn't expire until 2/14 and my internet doesn't expire until 2/2015 ????? Called them and explained that I was supposed to be done in November like I was told and she said, "Oh, it looks like your boyfriend called and the rep agreed to take $5.00 off a month on your phone bill so the rep put you on a new contract (without telling him)." So now I'm supposed to wait even longer to get rid of them. It's like being in a bad relationship you just can't get out of.

Very poor service is the bottom line of my message as I have left out very many absolutely "go nowhere" discussions with their tech support and administrative types, and both are the ultimate joke. I am switching but, choices are extremely limited in Winfield, WV so they tell me, which is another crime in and of itself. I call other carriers that advertise in this area and are located in the immediate are but, they tell me they can't provide service. Isn't that the reason to some extent that Maw Bell was busted back when for monopolization? Isn't being restricted and not having access to the various providers available a form of this unlawful practice?

The ad reads Unlimited digital phone, internet and Dish Network Top 120 plus local with 2 yr. price guarantee and no contract. After all the problems we were having getting what we ordered, I told them to take everything out. They told me I am under a 2 yr. contract with Dish. The no contract is only for their services. Go to the link below and see if I am incompetent or if they are. After finally getting Dish Network in the house, he comes with 3 different boxes. Again they advertise a whole home Hopper DVR in the $100.97 bundle. I called and she said now I am a current customer and will have to pay for the upgrade. I am like what the h__ is she talking about. Wouldn't that be their mistake and not at my expense?

My first bill comes in July for $259.64. I didn't look it over assuming they charge an additional month ahead. The next bill comes for Aug. and is $363.78. The two together is what I thought we would be paying for 5 months of service - not two. The free equipment rental advertised is on both of the bills. The hopper and joeys were over $200 of the Aug. bill. I call and they tell me they can only copy and paste what Dish Network sends them. I told her I just spoke with them a few days ago and he said you would see everything he noted on the account waiving all rental fees. She again said my bill according to what she has is $363.78. I told her the Dish Network agent told me to only send in $164.

They act like they could care less if you receive what they advertised. We switched to this bundle to save over $100 in replacing what we had only to be screwed over by Frontier. Please do not order from these people. It is nothing but headaches. I couldn't tell you how many times I called and was on the phone for 40 min. or more only to get disconnected (or hung up on).

Well the next day came and guess what? No active line. I called back and talked to another rep, who apologized all over the place, and looked at my account and said, "Oh no, the last rep you talked to didn't tell you the truth. Your line cannot be turned on for at least another week." Well by this time, I was getting angry. It was just the lying that made me mad. If I had been told in the first place that my line wouldn't be active for a week, I'd be ok. SO, the next step was talking to an Escalation Specialist, by the first name of TOM out of the Charleston, WV office. He was apologizing up and down, assuring me that Frontier would make all my problems go away by issuing me a 100.00 credit, in addition to the 25.00 credit I was given. He said Frontier valued me as a customer and he was going to make it right.

Well, guess what? I got my first bill and NO CREDITS whatsoever. SO again, I called Customer Service..... The rep said, "I'm sorry, ma'am, I don't see where any credits were EVER issued on your account." He said, "Hang on a minute and let me research this." I was on hold for quite a while and then I was sent to another Supervisor? He told me I must be lying because Frontier NEVER issue that much credit, but because Frontier values me as a customer, HE would issue me a 25.00 credit. I'm so done with this company and I'm telling everyone to NOT trust them... THEY LIE.

The day the man came I went over and told him who I was and asked if he needed in the house. He said he didn't at that point but will need to in a little bit. I asked if he could call me when he needed in the house because I was in the middle of cooking breakfast. He said he could. I gave him my number and left. He didn't call. He just drove over, I went over, let him in, and made small talk with him about the storm and how I was waiting for my service. Before he left he asked if I wanted to go out sometime. I nicely declined then he asked for my number and I told him no nicely.

The next morning I was woken up by a text from him saying "Good morning beautiful." I was shocked to say the least. I gave him my number to call to let me know if he needed into my mother's house. My number was also in my files from where I was becoming a customer. I had already paid for my service so technically I was a customer. My number was written on a piece of paper that was of no importance so it could have been thrown away. He could have kept my number or got it from my file, either way I was NOT ok with this. He texted me later that day asking if everything was OK and I never replied to that one either. Not wanting to get anyone in trouble I never brought it up.

Finally the day came to hook up my internet. Keep in mind a month had passed. The day they were supposed to come out they never showed so I called to see what was going on. Once I reached someone they told me that things hadn't have gone as planned and I needed to wait another 3 weeks! Keep in mind I was already paying for this service. I had no choice. I was aggravated but I agreed. Finally, a month and 3 weeks later the same tech guy came out. He knocked on my door and was very rude! He told me that due to some difficulties on my end it would take yet another 3 wks, plus more money from me to hook it up! I was so mad. I told him to just cancel the whole thing.

As soon as he left I had called to complain and let whoever was the highest up at this calling center what had happened the first time with my private information and about how long I had been waiting. I told them I was canceling the service and exactly why I was doing it. They asked if I would consider staying with them if they could get someone out within the next 3 days. I told them that I didn't see how it was possible when I was already told it would take 3 weeks! I told them they have 3 days. If it's not done I want all my money back & I didn't want that first guy on my property anymore. I also found out that the tech guy called to cancel my service before he came out that day! His intentions was to make me cancel my service!

The next morning at 8am I was woken up by a knock on my door and it was a different tech guy and he hooked up my service. What was said to take 3wks turned into under 24 hours. Of course I had problems with my service for the next month or so with random problems here and there. When I call and they have to send out someone to fix it I always request for them to NOT send this guy. They say "Oh they don't need to come inside" and "We won't send him". I even tell them I'll wait longer if need be but it never fails. They always send that guy & he always has to come and knock on my door even when the company says he doesn't need to come to your door!

Unfortunately I can't cancel my service because that is the only company that we have in this area. Their unprofessionalism and lack of security worries me. Most of the time it's just me and my daughter home alone and to think someone can get a number and address from your account is worrisome to me. Be very cautious as to whom you're giving your information to!

I was also set up for automatic payments, so I immediately called customer service and had to climb the ladder for 3 hours telling the story over and over again before a supervisor finally told me that he would credit my account back the $375, but they couldn't do anything about the $135 upgrade charge. I also cancelled the auto pay, after the supervisor said to, to avoid the chance of paying that fee before it was processed on his end. I thought all was fine and well after that for the most part... until... I check my bank account and there is a charge of over $500 from them causing me to overdraft! I call again and speak with the same supervisor, who tells me he can't do anything until the next day and to call him the next morning and we will get it taken care of. I also called my bank and had them cancel that payment right away as well as got confirmation it had been cancelled.

Upon waking the next morning, I find out they had charged my bank account AGAIN the over $500 and it had cleared on top of a $35 overdraft fee!!! I try to call this supervisor who was suppose to be expecting my call, and it keeps going right to his voicemail! So, I had to start from ground zero AGAIN and climb up until I got another supervisor, all while having to explain all of this several times along the way. The best they could do is mail me a check for the $375 that will take 3-5 business days to get here, all the while having overdraft fees because this enormous bill was not in my budget!!! Oh, and my bill hasn't gone down $20 a month like they claimed it would and my Internet service is still terrible!!! Unfortunately, I live in a tiny little town hours and hours from civilization in any direction and if I want phone and Internet, they are my only option! I seriously want to sue them and shut them down for good after this and reading all of these other reviews on here! They ate the devil!

Since I canceled a full three weeks before the billing cycle I didn't owe them very much and that's all they got. Now here's what I did. I went to Excede internet satellite service ($44.50 a month) + Magic Jack Plus ($19.95 a year). All installed in my office outside. I am able to pick up service in my laptop (5 bars) WIFI over 50 feet in a double wide with metal skin. But what really surprised me is this Magic Jack unit. Again it is plugged into the incoming satellite feed wire and sends a signal wirelessly from the office to the double wide, clear as a bell, and I can't tell any latency problems at all. Shocker of shockers, I'm telling everybody about this one! I live in the hills of Southern Illinois and I have to go up on top of a hill just to get cell service. So pleased I am...

Called back to customer service... and I get this response... "Well what do you want me to do about it? We don't just keep technicians on hand." So I say, "Well can you have whoever call them again to fix it again?" "Well obviously it's not working if it only works for 12 hours so no, there is no one that can call them and that's a completely different division of Frontier so..." I do not feel these people have my in-laws' best interest at stake so we shall see if this time someone at least shows up. And hopefully there is no emergency in the meantime since they can't dial 911. Not good customer service if you ask me.

My most recent complaint is I did not have internet services for 7 days and Frontier finally sent someone out to troubleshoot and find out the problem. It took many phone calls - I was told someone would be out and no one would show or call to see if a technician came. On the 7th day without Internet a technician came out. This company has no integrity, they are dishonest and should not be allowed to stay in business. I pay my bill each month - have never been late and still get treated like dirt. What a disgrace.

At 6:00 pm we called and said, "Never mind, please cancel our installation. We're not interested in being stood up again." The first person we talked to about cancellation tried to argue with us that it was still in Engineering because she didn't want to help. No way it hadn't been released from Engineering with so many confirmation calls saying we were in Dispatch. If the broadband reviews are as bad as we've read, why put ourselves through that? Quite frankly, we are astounded that DISH partners with Frontier when DISH's installation and customer service are superb by comparison. In a nutshell, Frontier just doesn't care at all about their customers... new and existing. It's Buyer Beware People!

When I tried to connect, there was no service so I called the technical department. He couldn't help me because the address was still incorrect so advised me to call customer service. Made that call and was told they would send a technician to my house. He arrived and told me there have been no open ports in the area for at least 3 years. So no internet service. I had to call customer "service" 3 times before someone removed the charges. Or so they said.

Because I ordered a bundle, Dish sent email that I would deal directly with Dish. All things fine until I received a $140 bill from Frontier for internet installation, internet service, Dish service, etc. It's the weekend so once again on Monday I will be contacting customer "service" about being billed when no service is provided. Absolutely the worst company I have dealt with in my many years. It seems to be a company of many tentacles with none communicating with the other.

There is no way I can even begin to convey my disgust and frustration with this company. I, too, was told I would have to pay "early termination disconnection fees" for contracts that I was never made aware, when attempting to cancel phone service. Along with others, it's the only phone company in my area. My plan of attack, after being so agitated with their "Customer Relations" representative - I filed a complaint with State of Michigan Attorney General. This was after already contacting the Michigan Public Communication Commission. They filed a complaint on my behalf, and that is when I got the so-called "Customer Relations" representative.

This representative had the audacity to insinuate that the billing errors were because I call monthly and change my service. Then he went on to blame Apple for discontinuing their gift card promotion. I said that it wasn't an Apple promotion, it was a Frontier promotion (I can feel my blood pressure rising as I type). I'm hoping that the Attorney General is able to help because, in my opinion, it is beyond fraudulent, with illegal coming to mind, the business practices of Frontier Communications. I urge each and every one negatively impacted by this company to take the same actions. I hope there is power in multitude. I apologize for random thoughts just shooting out - more organized with dates and times of incidents when filing official complaint.

I had my same telephone number for thirty-five years. It's gone - no use paying for what isn't. I took the telephone box off our house, but no one will tell me where to mail it. We decided to go with cell phones because of my health. We cannot afford physically not to have reliable service. I'm seventy-two years old, and never have I dealt with a company of this magnitude that doesn't value their customers. I couldn't even get anyone to give me the number or address to their complaint department, but it is a fact that this company doesn't want to hear from their customers. They do not run a company to be proud of. Their poor employees - what they must go through to receive a check is more than I can imagine. This company is abusive mentally to their customers and they are all about the dollar. If they were good, I wouldn't find myself in this position of contacting you.

He said the prior rep was wrong. I said considering my long list of issues, now they want to force me to keep crappy service after I was told I would NOT be charged any cancellation fee because of the issues and I'm keeping my internet service. My line noise is back and they said, “Sorry, we might fix it on June 26, 2013.” I told them, "You made me wait two weeks to repair my phone and internet issues and now, another few days longer?" They have an office off Main Street and they cannot make me the first stop tomorrow in the morning. What in the heck is wrong with Frontier? I only want out from my phone services and them to honor the promise of not charging me cancellation fees, honor the extra credit of $5/$10 off per month as a courtesy for all the continual grief by them. Do not get their phone services. Please someone help!

Now they have raised our bill telling us that it was a one year promotional on our DSL (of course, nobody informed us of that either). My wife and I worked for Michigan Bell Telephone, AT&T (not much better now), Ameritech and Southwest Bell (not much better either). I, with 32 years, and her with 14 can say Frontier really doesn't have it together. At this rate, they will lose enough customers (us for one) and probably go out of business. I'm thinking of filing complaints with our Public Service Commission here in Michigan and the BBB. They have lost our business. Even with the cancellation fees, we will be much farther ahead in a few short months.

Unfortunately, I have to switch to Time Warner since they are the only other company to service my area. From the frying pan and into the fire! At least they have 21st century speeds!

I called the Frontier 800 number again and asked for a supervisor. I talked with a guy (he was even a bigger ** than the customer support people) who read me the notes that said direct the customer (me) to delayed orders and gave me the number. He would do anything else for me but that, so I call delayed orders (like I have already today) and got ERIC. What does he say now? The end of June sometime, and he has sent the field techs an email including their boss so it will set some heat on the situation and he apologized. I am getting the runaround. I am not getting anywhere. Completely disgusted. If I could go other place to get my internet, I would but since I live in the country, there isn't much available. Frontier said they could and now they can't.

I just got off the phone with them and now they are charging me a $100 cancellation fee for terminating my one year contract early. The kicker is... I never signed a contract. Their "contract" is a term of service period they put on their bill each month and automatically renew each year. I even asked them at the time of my phone call if they could send me something in writing saying if I moved out of their service area that this fee would not apply. They told me no, that it was always waived if a client moved out of their service area.

THIS IS BAD BUSINESS and they should be punished. I even had the name of who I spoke to and the date of the call where he told me this. They still did not care!! How can you trust anything they say? Not to mention their phone and internet service is completely unreliable in our rural area. If you can avoid using this company, do so at all costs.

Last month my Price For Life ended. It mysteriously disappeared! When I called Frontier, they have no record of me ever having price for life DSL. That's crazy! I've been paying for it for almost 3 years. I've had overcharges corrected more than once and have never been told until now that I don't have price for Life. They don't have any record of my complaint calls when the price would go up either. They can see that I've been paying $19.99 for almost three years, but that is not enough to prove I had the price for life.

First they told me that I signed up for this plan with Verizon before it changed to Frontier. I caught them in this lie because I still have my 2010 Welcome Letter. It is from Frontier, not Verizon. Then they tell me that an audit was done in my area and they've had to go up on my internet charges to put me at what others in my area are paying??? Why should it matter what others in my area are paying? I signed up as a new customer in 2010 agreeing to the terms of a price for life offer. I guess in Frontier's eye, I have died. My price for life plan is gone. According to Frontier it never existed.

I called Frontier and I was told they would remove the bogus bill and at that time I paid the amount owed on the first bill. In February, both bills arrived, exactly as they did in January. I called Frontier, and was assured it had been taken care of and I owed nothing. In March, both bills arrived exactly as they did in January and February. Again, I called Frontier and was told that it was fine, that I didn't owe anything and Billing may take a bit to catch up. In April, it was the same thing. I called and spoke to a Supervisor. She double checked and said someone must have forgotten to actually remove the bogus billing, but she would do it immediately.

In May, one week before I was to close on a loan refinance on my home, Frontier reported me delinquent to the credit bureaus - awesome work. I may lose my home. I called, and was told it was completely Frontier's fault and I would receive a letter stating that and it would also be sent to the credit bureaus. However, it takes the credit bureaus 90 days to remove this. In addition, the letter simply states that I don't owe them any money, NOT that it was Frontier's fault in any way. DO NOT DO BUSINESS WITH FRONTIER.

My response to this email read something like this, “Thank you for your response. I am very disappointed in the fact that I am unable to receive the card. This was one of the reasons why I signed up for your service in the first place. I do not understand the issue. I went ahead and completed the telephone agreement as requested on [date]. I have found several reviews where Frontier has promised the card as part of a promotion when customers sign up. Many customers are disappointed and even infuriated by the sudden termination of this agreement by Frontier. I would definitely like to understand why I am being refused.”

In her response to that, she reiterated the fact that there was no mention of it in the install by offline department, and she is willing to credit me $100 off my bill. I responded with this, "This is extremely interesting. There has to be record of that telephone agreement that I completed around the early afternoon on [ ]. May I suggest that you check this record? On my end it appears that I have played my part, yet Frontier is unwilling to hold their end of the agreement. Shall I say breach of contract? Isn't that not legal? I do not enjoy being taken for a fool by companies who are willing to trick people just so they can sign up for service. Your offer to credit me $100 is not even near what I expected. May I suggest a $450 credit on my bill?"

She forwarded this request to her supervisor which, of course, I never heard from. So every week, I am emailing this woman, and she keeps saying she's awaiting word from her supervisor. I emailed again today and was told that someone was working on it. Well, my husband just walked in with the mail, and this $450 gift card is part of it. I say, don't give up. You are all paying customers. You need to fight these people tooth and nail for what's rightfully yours. Good luck guys!

Why should we keep having to call every month and deal with this incompetent business? We think Frontier needs to either improve their service or be investigated for false charges as my neighbors run into the same problems.

I called Frontier last month to bundle services and try to bring our bills down a bit. They changed our plans, etc. and bundled us with Dish. Since that change and a modem replacement last month, we have had extremely irregular internet connections, which tech support claims is a result of system improvements, and now I discovered I am being charged an extra $6.99 a month for voicemail that was previously part of a package, and another odd charge for class VIP alert. I spoke with a rep named Shonda who offered to take the voicemail charge off and replace it with our $2.99 features pack that comes with voicemail and other features: 3-way calling, call forwarding, call anonymous, call rejections and voicemail. I told her I do not need any of that as my phone was never use. It is here for emergencies and incoming calls from doctors, schools, etc.

She said the voicemail alone is $6.99+tax. If you take digital phone unlimited and broadband max + $2 paper bill charge with a one-year term, it would be $82.98+tax. I only renewed my contract for phone service because the internet issue appeared to be taken care of. Now as a student, I have to have a secondary internet system because all weekend I have no or limited service. I told her I was charged for a class VIP alert which I never asked for so I should not be charged for it. She took it off and credited back my account. The $82.98 fee a month is contingent on taking a one-year commitment. So I will have to take their services for one year and if I cancel at any time, there is a $100 fee for each product. I told her the $82.98 is fine for one year, but I just opted out of paper bills anyway. She said, "Since we are changing in the middle of the billing cycle, you will see some proration charges, but the next bill will be $80.98+tax without the $2 paper billing." In all seriousness, this whole runaround just got me right back on the plan I was originally on, and was not necessary.

On the 24th, we got up and it wasn't fixed. We left for vacation. Several times on vacation, I called to check on it, knowing our answering system will pick up if it is fixed. On the 26th about noon, I received a call from Frontier on my cell, while I was on vacation. I was told the matter had been escalated, that a technician was eating lunch and getting ready to head to our house to fix the service. I was told I could call in 1-1.5 hours and it would be fixed, and again, I was told the rep would follow up with me. No follow up and the phone wasn't fixed.

Friday night, I called back to follow up and was told that it was escalated but they couldn't give me a date when it would be fixed and didn't know why the person had told me that earlier. I was transferred to the escalation department and was told rudely that it was escalated and that was all they could tell me. No more information available. O Monday 4/29, someone said that it was fixed. We were without service for 11 days. It wasn't even escalated until 8 days after the first call, 4 days after they were due. Through many calls, I was told follow up would happen and none did.

On Tuesday 4/30, I contacted them to get a credit for the 11 days without service, as the bill we had was from 4/13-5/12 and since we were without service during that period, I felt like that bill should be credited. The gentleman gave me an $11.16 credit, which seems fair. I had cancelled the auto payment on the bill so I could make sure only the amount minus the credit was paid. On 5/2, the full payment was pulled against my credit card, even though I had cancelled auto payment. When I contacted them on that, I was told the credit was pending (I had not been led to believe that with my conversation on 4/30) and since my credit card was still on the account (I hadn't deleted the card) that even though I had cancelled auto payment, they could still pull my payment. How?

We cancelled service with Frontier and changed to another company. When I had the conversation on 5/2, I was told my credit for the time without service plus the time left on the bill (service was changing 5/3, so they owe us credit from 5/3-5/12) would be sent in a check within 14-21 days. At this point, I have no confidence that credit will be correct. The funniest part is the last person and at least two of the others tried to sell me other Frontier services, asking me to add services. I had to tell them that I can't believe they want me to add when they can't fix what we have. The last person asked why we were transferring services. Really? You are reading my account and you ask why? She offered a deal to get me back but there is no way I would go back.

Is there a bright spot? Yes. When I called the other company to check on service and price, I found out that by switching, I could save our household $30 a month. I wouldn't have discovered that had the service not quit working or the repair been done in a timely matter. This was a huge problem for me as I have a 71-year old husband who stays home during the day who doesn't have a cell phone. So if something happened to him, he would have no way to get in contact with anyone to get help. To have to go 11 days without service is so far beyond acceptable. I can't even begin to describe the frustration. I copied several of the chats at the end in case we don't get what we were told we were going to get, so we have some recourse.

Getting to the right people to get a response is not easy, but I found someone who would listen. I spoke with Nick, who could not get me the deal that was offered, but instead offered to waive the installation fees and give me a year's worth of $5.00 a month credits against my bill. Again, not the $19.99 a month for three years and no commitment for the FiOS, but it was better than what I had. I really did want that $47.99 FiOS with digital phone. Nick provided me with his contact information, both phone number and email.

On the day of the installation, no one showed. No one called. I was very upset. I am already an escalated customer and the install people did even bother to let me know. You just don't do that. I emailed Nick and asked what good was waiving the installation charges when no one bothered to install the service or even call me. About five minutes later, my phone rings and it's Nick to take care of me. He apologized for the missed appointment and got things set up for the next day. He and the powers that be at Frontier, as an apology, amended their earlier offer and gave me the deal that I tried to get originally with no installation charge!

The installers showed up the next day, right on time. They called to let me know they were coming. As we have no garage, the installation was a little different and required some creativity on their part, but they got it installed. Nick and the company have followed up on me several times to make sure that everything is working. I just got a call today saying that Nick had monitored my bill and that it looked to be what we expected. He said I should get it today. I found it waiting in my email, just as he said with the charges reflecting exactly what we had discussed. My services work. The price is what I expected. Nick ** is someone that Frontier should hold as an example of a concerned, professional representative.

When I agreed to the price, I received a PO #. I asked for this in writing or look up on internet, but I was told they don't have that available. I talked with a supervisor today and she is not willing to do any change but could void the contract without any fee. Installation price for TV, internet and phone was supposed to be $29.99. Now, we are charged extra for internet and phone installation plus all kinds of other smaller charges. Right now, I am very frustrated and disappointed, although we are very happy with the picture and sound on TV, which is a big improvement from Comcast. But that is beside the point.

We signed up for Comcast service at 1/2 the cost of Frontier and almost twice the speed access. It took us about 3 weeks to move our computer services to the new connection. I called Frontier Communications yesterday at 4:30PM Pacific time to cancel my internet account. The woman who answered wanted to know why I was cancelled. I told her the earlier story. She was apologetic and asked me to hold while she connected with the department that can handle the cancellation. After 37 minutes on hold (with periodic break-ins from her telling me she is still trying to connect me), she apologized for the delay. I then asked her to add a couple of notes to my account record: My bill states that I can call for billing and service questions from 7AM to 6PM M-F and that I had called 90 minutes prior to the 6PM cutoff. I also asked her to add that she and I were on hold for 37 minutes and that I was going to have to call again in the morning.

I called this morning and started the cancellation process again. The first woman was nice enough. I asked her to tell me what my account notes said. She was very apologetic and read the note to me. I guess I should be grateful that yesterday's person actually did what I requested. Today's person transferred me. After a couple of minutes on hold, a person picked up and promptly disconnected me without a word. I called back and got a new person. I was very terse with him and told him that I was disconnected, and it would be in his best interest to read the notes on my account before telling me anything. He took my phone number in case of a disconnect and then forwarded me again. The business rep promptly discontinued my account, but asked why I was canceling. He never asked about my experience. Only asked if I had a land line account with them.

I will be waiting 2 weeks for my final statement and hopefully, the partial month's credit will be reflected. I'm amazed that the very last person in this line made no attempt to understand why they were losing $120 a month from a customer who had been with them for 8+ years (Verizon prior). Shameful.

Meanwhile, he would replace the old box on the house (it was only 2 1/2 years old). My husband was out of town and returned on the 26th. We still had no phone. He checked the line from our house to the main line which is right below our house and did not see a line down. I called on the 26th and was told it showed the phone was repaired on the 26th. So another repair ticket was made and I was told it would be that afternoon or the 27th because of the length of time it was out. So here it is the 29th and still no phone or internet. I called this morning, the 27th, and was told it would be the 28th. That was the quickest they could get a tech out here.

The tech that told me the line was down is David and I only found that out by asking for his name on the 27th. I do not remember any of the people I talked to but a supervisor named Oakley. And all she would say is we have a ticket for tomorrow when I asked why didn't someone call to check if the phone was repaired (like they always have before). I'm very disappointed in the repair service. I would give a rating of 0 being the worst.

After almost a year, they advised me that they are not giving me the refund I'm supposed to be getting. With all the reference numbers I kept, each one was denied and they pretended they have no clue. Frontier is not really a good communication company to have - overcharging, poor customer service, and a billing department who is incompetent in explaining billing issues. By that time, you end up explaining your complaint and you will be talking to multiple people. It will end up to one year before you settle your case with them, although I'm the victim here, where I was overcharged and refused to settle the amount I'm supposed to be getting. I don’t recommend Frontier. It’s better to research before customers decide. We moved to Comcast because they have a very good reputation, not like Frontier. I will give them a rating of 0/10. I will never get back to open account with Frontier. There are too many communication companies out there for me. Their billing and customer service departments are the most incompetent I have dealt with.

We had ten days of flawless internet service, streaming videos. It was great. And then suddenly, it stopped. A technician was working outside on the road, so we figured it would come back. When it didn't, I called Frontier. This was the start of a dozen or so phone calls trying to fix the problem. I was told they'd send a technician out the next day, between 8 and 5. So I waited and waited. The technician never came. I called that afternoon around 3. They asked for the phone number associated with my DSL, then proceeded to tell me I had the wrong number. After some confusion, I was told that they had changed my number. Then I was told that there was no record of my ever having reported a problem. They said they'd send somebody the next day. I cancelled plans so I could stay home again, but emphasized that I had plans the next evening which I would prefer not to cancel. No problem, they would be out before 5.

The next day, I called first thing to confirm that they were coming and then I waited and waited. I called again early in the afternoon. They were still coming. I called around 3 stressing that I had to leave at 6:30; still coming. At 4:45, I was told that the technician was actually in front of our house. I looked out and reported that nobody was there. They insisted that he was working on it. I said that he must be up the road somewhere because I couldn't see him. I started to get put on hold a lot at this point.

At 5:30, I called again, in a somewhat testy frame of mind by now. It was looking like we would have to cancel our plans. I was put on hold for 15 minutes and finally hung up and I called back. After having been told that we had to be present for the repair and it had to be today, I reluctantly cancelled my plans for the evening. I wound up having to call again and this time, I requested that I be put through to a supervisor or someone who would cancel the account. That got a little attention. I was put on hold for quite a while and then was told that the technician couldn't find our house. After two days, and remember, three days ago a technician had actually been here and they had of course been here when they'd signed us up. I'd seen the truck myself.

I was told that they would have to deactivate my account and change my phone number (again). At this point, I became irate and asked to cancel the account. But of course, since my husband was the one who signed up (and he's been out of the country), I'm not allowed. I am now signed up with our old internet service temporarily. We may go somewhere else for internet service if we can. The options here are extremely limited. We may eventually be forced to try to go back to Frontier. But any possibility of good feelings for this company has vanished.

I called and blew a gasket. They said the tech had them drop me down to the under 1 Mbps due to me being at the end of trunkline. With Verizon, I was pulling a 2.7ish. I told them that this was unacceptable. So they offered to put me back to the 3 meg service but told me I would never get over 2.0 due to location. When they first changed over, they only had the lite service available or the 3.0. They didn't offer a mid-grade that I had with Verizon. So they put me to the 3.0. I couldn't get more than 1.5 to 1.7. I called and said that I wouldn't pay for a service speed they couldn't supply. So they said that if I stayed 2 yrs., they would drop the cost 12 bucks a month of their regular fee due to the bad speed and not being able to fix it.

Fast forward 10 months for subpar service and modem changes, my bill, not quite halfway through 2 years, jumps up to $39.99 and $5.99 hot spot charge and in little writing saying, "Next year, your contract ends; you will be auto renewed unless you cancel over 30 days in advance." How can they jerk up costs, leave me at total crap speeds and charge me for a hot spot that I can't even be use? But they wouldn't do anything with letters to BBB and FCC. Within one day, a new tech showed up. He wanted to drop my speed to the under 1 Mbps again as it was crashing trying to pull too much speed that it can't handle. Duh, we found that out last year.

So now they are trying to charge more, give less than half speed of charge and a hotspot tech even said it doesn't work and can't be used where I'm at. The tech even said that they did some sort of bill switch on me. He was the one here over a year ago that got speed lowered then. He said, "They are lying to everyone to get them in contracts that don't match what they tell you because they get paid cash bonuses for each person they sign up." It's the salesperson's cash cow. They will lie about anything to get you in and then change it all after the fact or, like mine, midway through.

All I asked for was price down to what they agreed to for the last year or release me since they cannot get anywhere close (under half) the speed they have me paying for. They don't want to do either. They just expect me to pay and deal with the lies and mid-contract change. So hopefully BBB or FCC can get through to them, but my advice is stay far far away and that is backed by their own tech.

Now that you have identified yourself to Frontier, if you have the HSI service from Verizon, you are now the target of an unsolicited plan upgrade (migration is the description they hide behind) to a broadband service that comes with a 30% price increase. But this does not offer any speed increase. Frontier works this under the claim that this is a price change from Verizon rates to Frontier rates. You will see this billing change occur a couple months later. When did the slowest available DSL 1Mb speed become a "Broadband" service? A slick trick to get more revenue and you have no options after it’s been done.

Unlike many others having terrible connection problems, my service seems quite stable and works okay. But then I do not stream video, play video games, live on the internet and keep a constant check for virus. The only connection problem "is getting Win7" to hook up with the modem and just needs the modem power cycled sometimes to get started. Good luck to all of you ex-Verizon out there. Get those knee pads ready.

It took over a month to get the tech out to set up the house with Fios. A month later, I received my first bill and it was $230.63. It had a $29.99 activation fee + $149.99 install fee and a prorated and full month bill (which I was prepared to pay). I called Eric directly on the line and extension he gave me. It went right to voicemail. I left him a kind voicemail explaining my situation and refreshed his memory of what he promised me. 2 weeks went by and nothing. I called again, voicemail again. No callback, so I called the 1800 number and got Daniel. Daniel was great, gave me her contact (1877-433-3806 ext **). She said she couldn't waive the activation fee, but put a request in for the $149.99 install fee.

2 weeks later I got a collections call from a rep who I cannot remember his name. I explained my situation and frustration, so he immediately transferred me to another lady rep. She was the worst experience I've ever had with any company. She tried to get me into a 1-year contract and would waive $100, but couldn't credit the $149.99 install fee. She kept saying that, "I am requesting" the credit, but it's not valid even though Eric ** (activating rep) placed notes to support my claim. So I escalated the call to a supervisor. I was escalated to Kelly, who works in retention, and she would not give me her extension line (understandable as she probably has a lot of customers with similar issues and cannot take my personal inquires).

She said that she saw the mistake that the previous rep made and did not enter the right reason code. Oh my. My faith was finally restored. She resubmitted the credit request. I asked for the case number for my credit. She reassured me that my bill was going to be credited and I would only have to pay $78.42. Well it's now April 6, 2012 (4 months after my first bill shock) and it still has not been resolved. I called after work and they are closed. I have never had such difficulties with any company. Once this credit is finally applied (if not then, I will go to BBB and file fraud), I am sure cancelling this company as they do not know what they are doing.

If you are thinking you want their super fast internet speeds (yes, they are good where I live), you have to think: Is it worth using your free time to talk to a bunch of associates that do not have either the right tools provided by the company to help their customers or are straightly lying so they do not have to deal with a problem. My advice is to stay away.

Technician shows up late and spends 5 minutes outside. A second tech shows up and then the first leaves and the second says that they have me on the wrong route or some such and it will take a few days to re-route me. Finally, I get service a week later. Now, it has been 6 months and I spend more time recovering from internet outages than I do actually online. I was on the lowest tier, so I asked to bump up to the faster tier of service (not available in my area now after having been an option 6 months prior). So I went to the 12mbs in hopes that it would offer better connection. I have same connection issues. So I called the customer service to be told that they know there are connection issues in our area and they are working on the problem upgrading the local system. I asked when this will be done and got no answer. "Excuse me sir, did I lose you?" "No, I'm here, Mrs. **." I asked when the upgrades will be completed again. I was told they had no idea.

So I asked why I am paying for service I am not getting. He offered to transfer me to the business end of things to get a credit. I said okay and he told me to please hold and it will be just a moment. I thanked him and the next thing I hear is a recording that the office is now closed and call back during regular business hours. WTH? Why didn't he say they were closed and offer me a direct number to call the next day? Speedtest.net ranks my service as a D+ today. Last few weeks, I have ranked at an F. Most of the time, it cannot even stay online to process through the test! I am working with the other company to figure out the problem that we went through, but cannot return to their service until that is worked out. I am paying for the middle tier service through Frontier and not even getting their lowest level of actual service. I even tried to connect to their online chat with a technician. After holding for 5 minutes, the technician disconnected without making a single comment to me! If you are looking to move to Frontier, don't do it! You would be better off connecting tin cans from your modem to your computer.

The day before installation, I call them to confirm the installation. Guess what? It has been rescheduled. Were they going to call me to inform me? It really didn't seem like they would. After the phone call, they told me that they would give me a call back to let me know when the expedited installation would be. A few days later, no call. I went to work, received a call from the technician... "Where are you?" I'm at work. Where the hell else would I be? So as you can see, Frontier didn't bother to tell me that a tech would be coming in to do my installation. I talked to the tech and told him about the trouble I had to go through to get FiOS service. And he assured that it was fiber optics. Installation completed. He left and I was pretty excited. I tested the bandwidth. 6M/.75M... WTF! I thought I was getting 35M/10M.

I called them over and over again. Some said I should be getting it, some said it isn't available. Finally, one was knowledgeable enough to let me know which states had them (only two, but I don't remember which). Since they are the only alternative to Comcast, which is a great service at a very high premium, I chose to stick with Frontier. The nightmare got worse. My first bill was ~$213. WTF! It was supposed to have only been $39.99 plus the $10 prorated days. I called to dispute the bill. Representative said he will credit the installation and extra charge, and advised me to not pay the bill and wait for the next. Next bill came... Guess what? No credits have been applied and my bill is now ~$250. I called again and was told that I would receive a $100 credit for my next bill, then a $50 credit for the one after that (they can't credit over $100 per period). Next bill came. No credits, only notes on my account!

I called back, this time recording my call and advising the rep of doing so. I did my calculations and my total credit should not be $150. It should actually have been $170. Yes... They messed up and messed up multiple times. If I do not see the credits starting to get applied to my next bill, I will have to start taking legal action and remove myself from the contract. I've called this company more times than I have ever called both T-Mobile and Comcast in my 15 years with both of them. That is how bad they are. They do not follow through with credits. Their representatives are misinformed. Please beware before you decide on this company. If you have alternatives, look into them.

I called and the rep said, "Oh, this is an easy fix. You just need to fill out the terms of service. I can do it with you over the phone." I was pretty sure I did it already with the other rep… but okay… did it again. Then he told me that if I didn't see the card in a week, to call back and get the promotional company’s phone number they are using and hurry them along a bit. Waiting… waiting. No card.

I called today to get that number, and as I explained my situation to the service rep, she informed me that the company got back to them and I don't qualify based on my credit history. No one ever once said a word about not qualifying because of my credit history… or any other reason for that matter. They told me sorry, too bad, basically and offered three months of internet free, which is about sixty dollars... compared to the $300 I was promised? Um... No. I asked for a supervisor and told him I want the card. He said he has to talk to some other supervisors and it is gonna take until Friday at noon. Right now it’s Wednesday at 9 am. We shall see.

I signed up with Frontier in February under the promo offering me a $300 Apple gift card for signing up for television and internet at $59.99 a month guaranteed for the first year. This seemed too good to be true! The customer service rep was super friendly, the guys who set up my cable and internet were fabulous, and I couldn't beat that price! Well it is now 8 weeks later and still no card. Not to mention, my bill was $114 this month (my first bill was $45 due to prorating). I called and spoke with a customer service rep. I explained that I still hadn't received my card. He rudely explained that I hadn't signed my terms of service agreement?! I told him that the lady I signed under had me do it verbally on the phone while she was on the line. He curtly explained that this was not allowed and that it didn't count?!

Needless to say, I was livid, although I tried to calmly explain that there was no way for me to know this and that I never received an email telling me to sign this agreement. He raised his voice at me and confirmed that they did. I began getting more aggravated when I found out that I will now have to wait for another 4-6 weeks for my card due to something they did illegally and that I would have been penalized in my bill by not signing that agreement (my bundle price would have gone up). I inquired of this rep what would have happened had I not been proactive and called. He said, "Well after 3 months, they would have contacted you because you would have breached your contract." What?!

I made him walk me through the entire process to ensure that I did everything right. Now I have to play the waiting game and make sure they don't try to screw me over in any other way. My advice is don't get Frontier service. They lie, are rude and drop the ball at informing customers of what their contractual duties are. If you don't stay on their heels, they will rip you off! I regret signing up with them and now I'm going to be stuck with their service for the next 2 years. Sigh. I just hope that I at least get my card soon, although I'm starting to believe this won't happen either.

The very next day after I called to have it all set up, I received another mailing from Frontier. This advertised the same bundle for $87.99/month and a $450 Apple gift card. I called Frontier to see if they would honor this deal instead. The associate said yes and changed the information for my account.

Now it is March and Frontier has not sent the card. I called last week and an associate said my paperwork was never completed because of the change from the $300 to the $450 card. She also stated that I needed to complete an E-signature, which I did. The associate apologized profusely for the hold up and said she would send the card right out. She even went further and said that she would contact her supervisor to see if the card could be expedited and if they could possibly send it within 24-48 hours.

I still have not received the card. I called again last night, and now an associate had yet another story. He said I never agreed to the terms and conditions. I don't even know what that means. He finally put me through to a supervisor who had yet another story! She claims that I did not order the correct Dish package so I am not even eligible for the $450 card. She agreed by the end of the call to send the $300 Apple card.

I looked up many internet sites and found that many people are having this same problem. They are not receiving the Apple cards, have been asked for the e-signature, etc.

My first bill came on 2/15 and the Dish portion contained errors. I called and the rep told me to subtract $45 from the bill. The second bill came yesterday. Frontier is listing the $45 as an unpaid balance and was charging me late fees! I called Frontier and she had to go back and forth with Dish. She said the Dish guy wasn't authorized to tell me not to pay the $45. Further, with the separate portions of the bill for land line, internet, and Dish, she could not make the entire bill come to $87.99, which was the bundle promo offer. She called Dish again and they said that I had a more expensive package (something about the $120 or $120 plus) and would have to downgrade to get the deal. When I signed up, I just asked for the $87.99 deal. The frontier operator said the guy who set me up must have hit a wrong button. I am waiting to see if the $45 and the late fees get rectified. I still do not have Apple card. She said she spoke with someone in promotions and I should have it next week. I doubt this after reading other complaints.

I have contacted the NYS Attorney General, the NYS Comptroller, Frontier, WRGB Ch. 6, and the Better Business Bureau. How does this go on and on when so many have complained?

I don't think many people got the cards they were promised. We have called several times, 8 to 10, at least. They always gave the runaround, always had a reason why it didn't come, "It should have been there", "It's in the mail", "It should be there any day", "You didn't sign electronic signature", "It's actually through Dish not Frontier", "Someone will call tomorrow because promotions department is closed", and so on. Eventually, we were told after 3 months that we did not qualify because we already had existing internet. We were initially told that as long as we were not a Dish customer, which we were not, we would qualify, pending that credit check.

Why did it take so many calls and 3 months to tell us that? I really think some people will give up and just quit calling. I called Dish to inform them that I would be cancelling because of Frontier Communications not holding up to their agreement. I did not feel like I should be stuck into a 2 year contract. An agreement is supposed to protect both parties and not be one-sided. They keep telling everyone the same thing. I called Dish because at one point Frontier said the card was issued through them. They said it was not. I wanted them to know their name not mine was on this, and it would affect them. It's just bad business to lie and string people along. Also I wanted to make them aware as to what Frontier was doing and to warn them. They said they had a similar call from another customer and they were investigating.

I then asked when the billing cycle was due. They told me. I stated that I was sorry, but I would be calling to cancel around that time. I am not going to stay with a company who will lie and jerk people around for their own greedy, monetary gain! My husband called Frontier today to cancel. They are the ones that we signed the contract through. We were told that we would need to pay a large disconnect fee and they could not authorize it. They wanted to know why we waited so long. Really, you don't know?

We have been jerked around for 3 months believing we were going to receive an Apple card any day now. Why could you authorize everything in the beginning, you collect payment? Why did we receive the equipment and free setup if we did not qualify? We then called Dish and had to tell the long drawn out story again. I bet I have spent 8 to 10 hours online telling one customer service representative after another, only to find out they can't do anything about it. I got transferred to an executive supervisor. I told them what happened and guess what? They can't do anything about it either?

I find this very hard to swallow. It seems no one can authorize anything. You mean to tell me no one has the authority to do anything? That lady for Dish couldn't help us. She was so sorry, but unfortunately, even though we were misled, she couldn't do anything. I think there is more to this than being misled. That is so funny. They always apologize for you being misled, only to set you up so they can do it! That is the only thing I have an apology for, then to realize that they are not calling me back, I've been lied to and misled again. There is a difference between being lied to and being misled.

The lady at Dish said that we would have to pay a $385 early termination fee. I informed her that I was not paying since Frontier did not hold up to their part of the agreement. I then realized they were in this together. She told me she had my debit card and she would take it from the account. I said, "Absolutely not! You do not have permission to take money out of my account. That would be fraudulent." She said that if I canceled, it would be taken out; that was procedure. I now realized that is why Frontier wanted my debit card for that credit check. I told her that I would be calling the Attorney General's office. I did not cancel because of that threat.

My husband called the bank and cancelled our card. I called the Attorney General's office. They told me to go online and make a complaint. They also suggested, in the meantime, to send letters in writing to the two companies. One side will blame the other to create confusion to the consumer. This makes you think it is a communication thing between the two companies, poor customer service, etc. If you look at the stories, they are all the same. They are for them and them only. This was designed to benefit the companies and not the consumer.

This is bad, bad business no matter how you look at it. A contract is a document describing the terms of a contract. A scam is a fraudulent or deceptive act of operation. If you feel you have a legitimate claim, you can call the Federal Trade Commission. They look into consumer fraud or call the Attorney Generals' office to start an investigation. Another option is to go online to make a complaint. The Attorney General's office told me that once I make the complaint, they will send them a letter! I have already started the process. I cannot believe this can happen. We entered into this contract through deceptive practices and are just stuck. Either way, they will get the money through a deceitful contract and 2 years of monthly payments, or through a $385 cancellation fee. It's a win-win for them. They know well what they are doing. Look at how many have the same complaint, I see intent very clearly here. There is no way in ** I will pay these companies for the next two years!

Now, part two! So now that everything was up and running after about two weeks of problems, they were not sending me my bills which I could not pay because they were not being sent. I had changed my address from my PO Box (which I was no longer using) to my physical before the fist bill was even due. The lady that was helping me never changed it. So after no bill for two months, I had called them again they had told me my info was never changed and they had the wrong address on file. Now, I was late and was charged late fees for not paying a bill I never received. So he actually changed my info and a little over a month later, they sent my bill and threatened to disconnect due to failed payment. So now, I had to call them again and let them know that I had not even received a bill from them. He said that was fine.

I was charged late fees for three months because I didn't get my bill. I told them that I would pay it in two weeks. So now, I wanted to pay my bill online which I got this difficult system that I had to call Frontier again, because even though I had my bill in front of me with all the info I needed to set up online bill pay, I still needed additional verification to be able to set it up so I could pay. It took forever to even set it up. Finally, now it has been set up and I had paid for the past due amount of three months of over $200 when my bill is supposed to be about $60 a month. That $200 and something dollars was with the late fees I had because they were not sending my bills to me! Now, I have it set up to automatic bill pay!

Now, we run into problem three. It has been a long while since I was supposed to have received my Apple gift card for bundling. Keep in mind I already had Dish and was just going to get internet so we could play Xbox live and watch Netflix online. They talked me into bundling Dish, phone and internet and I would get this $450 Apple gift card in 2 to 4 weeks. It was, I don't even know how long, about a couple months later that I called and the lady I spoke to said it was on its way and was going to be in the mail any day now. So I checked the mail and at this time, I was not even getting a bill and nothing ever came, not even a bill. So I called them again and I think this is the time I spoke with a guy who said that they were going to send it and that it was never sent out so I would get it in two weeks! So I am now checking the mail every day waiting for it to come and it never came. I don't even know how many times I called and got a runaround, different story every time that it was sent and that I already got it and that it was never sent. I called again because I never received it.

I talked to another guy and he said that it was sent to my house in the beginning of December and they had proof of the company dropping it off at my doorstep. I live on about 50 acres of land where the wind blows like crazy. I looked and looked and looked for a couple of hours outside at my neighbors which the only neighbor I have is my boyfriend’s grandma. I talked to her and asked if she had seen anything come in the mail or dropped off at her door. Well, the only thing she had was her medical supplies because she was sick. I talked to the guy on the phone and he said that because of it being the weekend that he would have to wait until Monday to call the so-called company they work with to see what was going on with this gift card, and that had in fact never been dropped off at my or anyone else's door! The guy that I was talking to that was supposed to call me back first thing Monday but he never called.

Two weeks went by with no phone call and by the way, this was not the first time someone from Frontier told me they would call and never did about this $450 gift card situation! So now, I had to call again. I told them that the guy said he would call me back and never did. Then the lady was really weird and would not even talk to me about this whole situation (the gift card) and told me she would find out who he was or whatever and have him call me back which again never happened. This is three times now that they said I would be called back but never did after waiting and waiting at my house for this phone call that would never happen! So I called again and talked to a lady that said yes I was qualified for the $450 Apple gift card but the lady who set me up didn't do it right so it was never sent. (Huh? That’s weird because two people had told me it was indeed sent and the guy even went as far as saying he had proof that it was dropped at my door and they could look at the card # to see if anyone has used it; the same guy that never called back, the same guy that had me looking at my boyfriend’s grandma’s house who is sick and was worried that I would think she had stolen it!)

So the lady had talked to her supervisor from Frontier and they had got it squared away and that I would have to do a phone agreement that was like a written contract that I could not get out of should I decide I didn't want their service after two years, I had to pay a cancellation fee! So this phone contract stated that I would indeed sign up for two years upon receiving a $450 Apple gift card. I then I agreed to it and she had said everything was okay that I would be receiving this so called gift card once Dish showed up on the bill. Then this so-called $450 Apple gift card never came. After making sure to check my mail every day, I still never got it. I called and same old thing. They said it would be here in two weeks. It’s now over four months later. I called back and was notified that I was not even approved for this gift card. I told the lady (rep for Frontier) that I was told by multiple people that I was going to and had received this so called gift card and that I in fact did on the phone the so called as good as writing never get out of contract and that I had proof because when you call their company, they state that your phone call would be recorded unless you have them call you back on a non-recorded line (which I never did because I would rather it be in fact recorded).

The lady told me today that she had talked to her supervisor and he would get a hold of the lady who signed me up in November and have her supervisor call me back, which at this point, I am really fed up and don’t even believe they are going to call me back after being told that time and time again with no call, nothing! So I told her that I did not want a call back, that I wanted to speak to a supervisor now and that I in fact didn't believe that they would ever even attempt to call me back. The funny thing is they asked me what my phone number was when they are the ones who are giving me my phone service. So I told them knowing they would not call me back. I then asked her for the corporate office phone number. She once again put me on hold for like the 10th time and then gave me the number.

Today, 3/4/2013, I called the corporate number that I was given and got a lady and told her this whole thing is ** which of course I was so mad. I didn't even go through everything. **. They have so far told me lies after lies. She said she would look up everything on my file and call me back. Now of course, I didn't believe her because after being told that time and time again with nothing, you just can't believe them. So I got her direct line and she said she would call me back within an hour or I could call her back directly! Wow, what do you know, finally. Yes, I am going to surprise you. Finally, I got that mysterious call back that I had never gotten before. A guy called me from the corporate office and I told him how betrayed I felt after hearing lie after lie and that I was so surprised that a company of that size would do this. He said he understood where I am coming from and he would put a credit of $450 on my account, so that I would not have to pay my bill until the $450 has been used up.

I agreed but I honestly deep down in my heart think that they are not going to honor that like they didn't honor the gift card that I had agreed to on a contract that I couldn't get out of and they didn't even do it! How am I going to even be able to believe that they are going to credit me the $450? I have his direct line if it does not happen. I can call him. So now I have to play the waiting game once again and waste my time worrying if they are going to continue to take this monthly bill out of my bank account since I did sign up for automatic online bill pay or if they are really going to take it out of this $450 credit, I don't know. I am left with a lot of questions. How could Frontier lie to me for four months telling me I was going to get, had already gotten and it is on the way this $450 Apple gift card that never came?

And after I had I agreed to this two-year contract that was as good as a written contract that I couldn’t get out of, how can they get out of this contract and never send me this $450 Apple gift card after waiting, calling and checking the mail and searching for two hours over 50 acres of land and searching my boyfriend’s grandma’s house making sure they didn’t drop it at her house who is by the way sick? How can they lie to me time and time again? And now I have this new promise that I don't even know what to think about. I am beyond frustrated, completely fed up! Frontier can't be trusted! Don't sign up with them. It will just be one headache after another! And this I am sure isn't even everything I have gone through for the past four months!

However the following week, after I contacted Frontier again, I was told by an engineer that the fastest speed possible for me was 6 mbps. I was reluctant but agreed. The next week when I contacted them again, they sent an installer when I wasn't home. He called and told me that the maximum speed I could get was now 1.5 mbps! I told him this was unacceptable. He called back and said that 6 was possible, but he would have to come back to install the modem unless I could do it myself. I told him I could and it was left on my porch. After installation, I was getting right at 1.3 mbps. I called the following day and was told that I was given the wrong modem and a new one would be sent.

One week later, I received a modem which was the same as the first. I called again and was told that a new one would be sent. One week later, I had not received and called to be told that I had the correct modem and 3 mbps would be the maximum speed that I could get. I said this was unacceptable and I wanted to cancel everything. I was then sent to a supervisor, who said that they would get engineering working on it and schedule an in-home visit to get me what they had promised. It has now been 2 more weeks and I have not heard anything from them other than to receive my second bill, which was 3 times the price I had been quoted.

I sent them an email last week telling them that if I didn't have adequate service by last Saturday, I was cancelling everything. They have still not responded to this email that was sent to their customer complaint email address. I was also promised the $450 Apple card. 3 weeks into the deal but still not having service, I asked about it and was given an email address to request the card. I never requested and do not want. They are pathetic and I will not pay them anything.

Then came the second bill, an additional line was added and it was triple the last bill. I called and asked what was going on. They gave me the runaround, and I told them to cancel everything. Since I never received the free card, there should be no problem. They said I had to pay the $400 early termination fee. For a 4-week service? Never. They never fulfilled their part of the contract, and I am not paying all the extra charges. A $39.99 quoted bill turned into $136.

We have no other option up here but to go with Frontier. We have no other provider, and they are screwing people right and left. Everyone says don't go with Frontier, get wireless and you won't have to deal with them. Well, I will pay my original phone bill, and they can bill me until the cows come home. They won't get an extra cent from me. What a horrible company. Please do not go with Frontier as you will regret it. I was warned but did not listen.

Moving day arrived and we still have dial tone, the works at the old house and nothing at the new house (family member has medical condition so I requested the phone be on the day we moved specifically). I called my good friends at Frontier and guess what?! She didn't put in my move request! And they tell me it will be a week before they can process it. I asked why and I was told it was because someone has to come inside the home to set up the WiFi. I can twist the copper pair on my own, but they insist a repairman must come out.

So after about two hours on the phone being hung up on and told, "No, it isn't possible," even though this was yet again their mistake, they suddenly find an available repairman to come out and set it up inside my home. We waited with movers all around. We saw a Frontier truck drive past. Ten minutes later, I have dial tone and no one ever entered my home as was so critically important in the beginning.

Now, tonight (fast forward 1 year) my WiFi quit working and I need a cable they never gave me to fix it and they can't send one. Joe was rude and Jacob was inept. I am beyond done with Frontier. I wish they wouldn't advertise that 100 % of their service is provided in our country. Their employees make Americans look stupid with how incapable and rude they are. I'm shopping for a cable connection tomorrow!

During this time, the download and upload speeds decreased to .37 to .47. Yes, that is .47mbps. I could not even watch a one minute YouTube video without taking 10 minutes to buffer. After Frontier billing finally became consistent, I was on a 1.5 to 3mpbs plan and it was written on the bill. Not one thing was different. The modem, computer, lines to the house were all the exact same and yet the drop from 1.5mbps to .3mbps was somehow in my equipment. Okay, with all the viruses and malware out there, I knew this was possible so we upgraded our computer for many different reasons.

We now had a brand new HP out of the box and what can I say? I went from .3mbps up to .4mbps. I decided at this point that it was time to start documenting everything and reviewing every bill. The price only fluctuated a couple of dollars here or there, but I noticed that the 1.5 to 3mbps disappeared from the billing text. Somehow I guess I was converted to some arbitrary plan they could use to settle any complaints. It is true that they don't guarantee any download speeds and they have it in writing. But come on, .4mpbs these days is substandard to put it lightly.

It is frustrating to say the least to know so many people out there are getting 3mbps and higher for far less money. I can't say anything more without repeating what I see on other posts. I have beat my head against the Frontier wall over and over, but because they are the only providers in my area, I will have to accept their explanation of "You are in a congested area and we are working on the problem." I know in my business, at least you get what you pay for. With Frontier, you pay and what you get is anyone's guess.

After he left, I had to hook up my phone to their port. Horrible reception, sounding like a loud audio metric test. DSL light flickering which indicated not working. I called and was told that someone would call me back. Nada. Called back, spoken with a supervisor that assured me someone would come out to repair on Friday. Nada. Went online and spoken with a rude CST. By Friday night, I was told that someone would ought to be out on Monday (never told me of what week or month). Mind you, lost wages have occurred because of this mess.

So I called the Corporate Office in Ct., got the switchboard who gave me a name and number of Cheryl ** who handles the South East Regional area. Guess what? She was notified by corporate that day but never called (as I was told by Corporate that I would get a call that day). Lack of communication was a nightmare, not organized and nobody seemed to really care. Folks wanted a reliable network service. Keyword is reliable and affordable. Frontier Communications doesn't live to their name of communication unless this is showing how backwards communications will go. Very disappointed and do not wish to continue with this disappointment. NC Folks in the Research Triangle Park area, beware!

Needless to say, from reading these other posts, they never showed up. I reported the no-show, and told them I would wait until 4pm and then I would cancel. They never showed up, so I said I didn't want to reschedule; I wanted to cancel the installation completely. I'm switching to Comcast for cable internet. I've had it with the lies, excuses, and false promises. I decided to check to see if there was any early termination fee, and it turns out there is - $100. Apparently, negotiating a better rate meant a new contract, and it's cheaper to pay for unused DSL until my contract expires in March than to pay the early termination fee; so that's what I'm going to do. Avoid Frontier at all cost!

I declined (because it would have cost us more money). I decided to start tracking my download speeds through Speedtest.net. I subsequently learned that we were getting average download speeds of approximately .3 Mbps (that is point 3), a fraction of what was promised. Frontier had promised speeds only up to 3.7 Mbps, but we never received anything close to this, ever. We knew we had 30 days to cancel with Frontier from the date of installation before we were hit with cancellation fees, so we immediately scheduled Time Warner to come back out and set us up. We completed it with just a few days to spare. I'm excited to say we are back up to 14.7 Mbps download speed.

Unfortunately, we just received our final bill for $800! Part of it was the $450 Apple card but the remaining balance were various fees such as the cancellation fees, which we should not have received because we cancelled within 30 days. The rest were fees that I have never seen before. We hadn't even been a customer for 1 month. We still have the Apple card and we want to send it back, but they have no way to take it back! They waived one of the cancellation fees but are hesitant to do more. We're still working with them to get them to take back the Apple card. This has been a complete nightmare from start to finish. We made the switch to save money and it will end up costing us more. I will update once this is all "resolved".

After calling and asking to speak to the supervisor, he waived the contract we did not have after we told him we did not have contract. He promised our service would be faster and we still cannot get online because of low internet service. We informed Frontier that we are canceling before the first of the month and not do any future withdrawals from our bank account. I feel we should be reimbursed for the last three months of poor customer service and for not giving us the services we paid for. I feel this company is defrauding us as well as other customers. I hope you will take all the necessary legal actions into this company. We feel investigating into this company deserves your attention. We appreciate that you will take action as soon as possible. I want this on the record, so this company will not feel that it is okay to be dishonest and robbing people of their money by making promises of services they are not giving. Thank you for your time and we hope to hear from you.

I'm a senior network tech with 5 years experience and the way this ISP does business is completely unacceptable. Buyer beware, Frontier Communications is not a company you want to do business with. They will lie to you to make the sale and play dumb later when your internet speed is not up to par. You will have to have a viscous fight with them to get them to waive the early cancellation fee even though they lied in the first place about the downstream speed. Because of my technical background I was able to ask the right questions to figure out they were screwing me. Please don't let this same story happen to you, stay away from Frontier communications. One of five stars. I'll add that about 1 in 10 of them knew what they were talking about when I called for customer service. And I'll also add that they waived the cancellation fee.

The last ISP I had was Comcast and they charged me $70 a month for a solid 12 Mbps down. It was wicked fast and only 20 more than Frontier's crooked offer. The only problem is that I live in the country now, so my only other option is satellite internet. I'll happily pay 100$ a month for a decent connection so long as the ISP is honest and doesn't lie to me about what I'm actually getting.

When you call to report the issue, as I have for the past year or so, I get different answers. First, it was the modem; then, it was because I live on lower end of the box and the people above me are sucking my internet; and today, it's just because I’m congested. I've been told for over a year now that they are aware of the problem and they are working on it. That doesn't fix anything, because I’m sure it doesn't take years to fix one area. What am I supposed to do for the Internet that I’m paying for and not getting? Why won't they come out and fix it instead of telling us they know about it and are working on it. They aren't working on anything around here. It's been over a year of complaints, and yet we get nothing, not even the Internet. The image below is on a rare good day!

On Saturday, I called because I had yet to receive the gift card. I was then reassured by a new agent that it was in the mail. When I called again the following week about the gift card, I was told that it was not in the mail and I didn't qualify for it. After insisting on speaking to a manager, I was again reassured that I was eligible for the gift card but was incorrectly told earlier that it was in the mail. The manager I spoke with said the gift card would not be issued until the first new billing cycle. Fine, why then was I lied to about it being in the mail? The response was that the agents probably just wanted me to stop bothering them. Not the greatest customer service!

A few days later, I received the promised router. After hooking it up, the speed I received was still at 3mgs. I called and was told that 6mgs wasn't even available in my area! Why then was I signed up for the service? Again, another lie to get me to sign up for services. I sent off an email to Frontier outlying my problems and the anger I felt over being misled and lied to repeatedly. I received an email response today by an agent Bonnie who did not address the issues (being repeatedly lied to) and only told me that I wasn't eligible for the offer that the manager I spoke to assure me I was and was the whole reason I signed up for the service in the first place! I am tired at this point of trying to resolve this issue with Frontier because each person I talk to tells me a different thing and no one will resolve the issue! I am worried given all the lies that the service I signed up to over the phone via a verbal contract will cost more than quoted and I will have to pay more than I agree to.

December 5th was a wasted day for the person I had on standby at the house as no one showed up, no one called, no one did anything appropriate. They did show up a day or two later and left a note that they were there. Again, no call and they claimed I had given the wrong number. I did not give the wrong number and when I spoke to the service rep, I had them call that number. Lo and behold, it rang and I answered. I was given another date and told I needed to be there all day, but very likely the installers would be out first thing. A ten-hour shift taken off later, I was out $339.40 and livid. This time I spoke to a supervisor. I wound up having to take another day off and wait for the installers.

When they showed up, they installed everything they had on their work order. I asked about the second line and was told there was no second line ordered. Then they told me the second line was up to the exterior box; but unless I wanted to pay them a rate of $96 for the first half hour, I would be better off hooking it up myself. After several calls to the supervisor and getting things ironed out, she told me she'd knock off a hundred dollars off my first month's bill. My response was the price quoted me was $55.98 and there was no mention of anything that would indicate I would be paying more than that. So she said she would give me a $100 credit on my account. Terrific, thanks for your great customer service and willingness to take care of a customer in a world where customers don't seem to matter.

Now comes the billing statement in the mail. Wait, make that two billing statements. The first one is for $333.47, which includes every kind of fee in the world for service and installation. The monthly rate for the combined phone and internet is $60.98 and there is nothing remotely similar to anything that was in my original order, much less discussed after the fact in my frustrations of the original order. To compound matters, a second bill for $31.24 covers the second free phone number. Did I mention also that when setting things up, I was assigned a number that was already in service at some clinic? Imagine my frustration when I had to tell all of my contacts to update their address books yet again so they wouldn't be quizzed about what form of procedure they were looking to have done!

All I can say is ugh! I've spent nearly $700 in lost wages and more personal time than I can imagine dealing with something that should have taken the original fifteen minutes and a two hour maximum install - all to receive nearly $400 in unauthorized and unagreed to fees, charges and billing with no mention of a credit anywhere! Next stops: Oregon Public Utilities Commission, Department of Justice, BBB and anyone else I can shout this on the mountain to!

I called to get it turned back on, and they basically said, "Too late, too bad." Knowing that they are required to keep my number active until I activate a new phone, I began the long process of trying to resolve this. 4 days, thirty plus hours on my cellphone later, I finally got resolution. Frontier had "lost" my number and could not find it, until that last day when it miraculously was found and ported over. I have never been that frustrated in my life. I dealt with the rudest people ever and only thanks to the AT&T support staff was it resolved. I used nearly 700 minutes on my cellphone and we had no phone and internet for 5 days. Our ADT system was linked to the land line, so we had no security system for 10 days (over Christmas) when we were able to get a new wireless system installed.

I just opened a bill from Frontier 12 days after the dump that they are charging me $200 for terminating and I am not under contract. I am happy to write letters to the FCC, our state Attorney General and the local manager of our Frontier service. I will not pay for what they took away. Never use Frontier. I told them I would use two tin cans and a string before I ever used Frontier. We are living happily ever after with an always on and 4 times faster Comcast internet; our new much cheaper AT&T phone; and a new security system that is fabulous.

The Apple gift card didn't come. I had to call Frontier and it had never been sent. They said they would send it. That was two weeks ago (a total of two months) and still no gift card. I have never dealt with a company that absolutely messed up every single thing they have attempted to do. I haven't even mentioned everything here as I would be writing for 10 more minutes.

Second time around I should have realized that when things weren't going right with the order, I should have walked away. Our initial order was set up wrong. We were told they were coming out August 22, 2012 only to be told later it was actually Sept. 5. Numerous phone calls trying to get this date moved up, talking to supervisors, being told they would be out by Aug. 22 before 5, then Aug. 23rd before to finally being like you know what cancel the order. I made 7 phone calls and their service hadn't been installed yet. I talked it over with my husband and we decided let's just try it again because the service was lower than anywhere.

I talked to Jimmy in Texas who quoted me a $14.99 internet plan for a year and phone service for $24.99. He said we would be paying $40.99 monthly. Great! So I thought. First bill was over $100. I called corporate and was told she would fix it. Second bill was over $100. I called Frontier 5 times to finally be told, "If you want this fixed, you will have to call corporate." I called again and she never called me back, but sent me a letter talking about how she had fixed the internet cost. I received my bill today and it was $63 and some change. I called Frontier again and was told there was a note from corporate that said they couldn't give me that price... 5 months later! She said the only thing to do is cancel our service so I did.

So two days later, I still have no internet. After calling them four times, I was told they would send a tech out to my home in a week! I barely just got service and now have to wait again?! My husband reset the modem and the problem was solved. Too bad none of the non-educated techs could have just told me to do that four phone calls ago! Now, I am having problems again. I hate this company. The customer service people are not helpful, sometimes rude and put me on hold each time I called for a minimum of 20 minutes. I missed three days of work just to get my service hooked up! Ridiculous! This is the worst company I have ever had to deal with. Crappy service and crappy customer service. If you can avoid Frontier, I suggest you do so.

So the next year, I received a bill in Oct. for $56, in Nov. for $86 and in Dec., it was $96. I called the Billing dept. and they told me that was the price unless i agreed to another 2-year agreement. I responded that the only reason I went along with the first 2-year agreement was because the co. rep assured me that the second year would have discounts similar to the first year and that the ultimate cost would be a nominal increase from the first year in the neighborhood of 10%.

As you can see from the bills they sent me, they were lying all along. I consider this fraud and I intend to file a complaint with the Attorney General of Oregon and I am also am contemplating a multimillion class action suit against the company for unethical practices and failure to live up to their agreements.. The bill I had been paying to Verizon for the same service was $44/month. As you can see, Frontier Communications more than doubled the price but then agreed to discount the service if I would agree to another 2-year agreement. I think these are shoddy and unethical business practices which could be interpreted by some legal minds as fraudulent business practices.