Frontier Communications Reviews

2 days before install/hookup of our phone/internet service, my wife gets a call from these guys saying they need proof of her identity asap in the form of a notarized form with her SSS # and driver's license, because she had been the victim of identity theft some years ago. We're in the middle of our move and she has to break away, go to the bank, pay for a fax to them because we had already packed ours. Then they change our service date to two weeks out from the day we had scheduled 2 WEEKS AGO!!! OMG, and we got no satisfaction from the customer no-service on this; too bad-so sad...

I recently moved into a very small town only about two thousand people, frontier was the only internet service available to us. While setting up my account the technician misspelled my name, ** instead of **. The only mail I had sent here was my bank information, though all of the sudden I have been receiving large amounts of spam mail, from JC Penney's to ADT home protection trying to get me to buy their products all with my name spelled as ** leading me to the one and only conclusion that Frontier sold my information to another company(s) for profit. Way to treat the customer right huh?

We lost service Thursday March 26 on this number. Reported it and were promised someone would be out on Friday the 27th. No call no one showed up. We called and they promised to have someone out by noon on Saturday the 28th. No one showed up. On Sunday the 29th they showed up and diagnosed the problem as a bad ground wire 500 feet from the house. They did not have a locator available but promised to have a crew and locator out Monday the 30th. No one showed up and we called, put on hold for 20 minutes and then told they would send a service truck out tomorrow. This is my business line and I am out of business until I get service. This is not acceptable.

I've talked to Frontier several times concerning my internet service. It's slow. Wasn't that way with AT&T. First they blamed it on the router and replaced it. Check all my lines no problems. Customer service says they can't do anything for me. Tech says it must be something Customer service did. No Internet address. So they suggested I call them back. Customer services says its Technical problems. Maybe it's my m-cell which by the way is AT&T which now Frontier will not support. Ok so disabled it. Did the speed ck again! It's running slower 0.51mps. Bottom line they can't do anything for me because of the area I live in. Really! Why did I get great service with AT&T for over 7 years. Frontier is a mess! Looks like I'll have to look some place else for Internet. Don't waste your time. Go elsewhere.

Frontier is the worst possible company. While ATT was problematic, Frontier makes ATT look like heaven. This company hires people who are incompetent and then does not train them in even the basics. Their repair people are downright rude and some come right out and tell you to switch to Comcast if you don't like their services. I have spent hours and hours and hours on the phone or online trying to contact them and clear up the various problems I have been experiencing since October when they took over services and immediately raised prices and sent bills made to confuse the customer. When you speak to one rep and explain your issues they always say they have to transfer you to someone else and do so until you have been transferred so many times that you cannot hear the rep and the rep cannot hear you, that is if you are able to avoid being completely cut off in the first place.

Frontier by far is the worst ISP you can have. They don't provide the service you pay for at all. I'm supposed to be getting 15mb but since I've had frontier I haven't received more than 180kbs. If you call them you're just wasting your time. All their responses and answers are scripted. They try to lie every chance they get. When I first got Frontier the first lie they tried to tell me when internet was down is that it was my modem... My ppp was down which is for sure a problem on their end. After I called them out on that the ppp never goes down... Now they slowed it so far down it's not worth having or using.

I complaint on March.27.2015 about my transfer scheduled on March.31.2015. I'm received a call on March.28.2015 Saturday morning. Technician is coming around noon. It's came and transfer was successful. I should be thrilled they came earlier but all those hassle I went to. Finally I got internet services.

I have been trying for 3 WEEKS to get my service set up. I talk to customer service reps every single day who do absolutely nothing to help. Now I'm stuck paying for the service I never got to use.

During the 6-month promotional period, service was pretty good at $24.95 per month. Bandwidth was on par as websites and videos would load at pretty good where I enjoyed Frontier's service. Now that the promotion is up, I feel like I am being throttled, the bandwidth changes from 5 bars to 3 and 2 bars at times to slow loading speed which that is unacceptable; especially since I am paying $20 more.

I am helping a customer with her Frontier internet service who is elderly and widowed. She was paying 34.95 a month for 1 to 3 mb's download per second. She was paying for 3 to 6 mb's per second which was the 34.95 package cost but she was getting the 19.99 package cost for a very long time. They sent out a tech and he told us that there is no way they could get her above 3mb's without changing her service, so we told him what she was playing and he said that is messed up…

Do not go with this internet service, consistent disconnects and random shutdowns. This is the absolute worst service you can get. Hate my experience with this company, go with the competitors.

I decided to give Frontier a try after 30 years of Comcast and their predecessors. Here's a rundown of my experience at Frontier:

Our service was terminated with no notice what-so-ever. There was no way to contact anyone, as it was after 7 pm. We have different billing explanations that make no sense. We do not understand why we have to pay for HD, on local programming, when it is broadcast for free. Frontier is actually blocking it then charging ten dollars to unblock it. Shame on you. As to local programming, we now have no LETS MAKE A DEAL, a favorite local program of ours. We had technical difficulties as well. We were handling that over the phone. We were told it was an outside box problem. Then we were told it was a problem that required access inside the house. The next day, no one showed up. No one called.

Signed up with Frontier about a year ago for home internet and phone services. It's DSL, so I wasn't expecting perfect but the speeds are horrible. Contacted tech support on several occasions. They'd apologize and send someone out. That someone would say I need a cat-5 line ran from outside my home into the home.... Now I thought that would be the the company's responsibility? He stated that if he did it, it would he over $100 in install charges... OK fine so I have them come. They refuse to run the line. They refuse to climb under my home. I keep calling and scheduling someone to come and then my trouble ticket disappeared 3 times. Someone comes again FINALLY after a heated discussion with tech supervisor... What does the tech tell me this time? It's not the right cat-5 line, it's ethernet.... NO ONE KNOWS IF THERE IS OR WHERE TO FIND THIS SO CALLED CAT-5 TELEPHONE LINE!

A line is down over the entrance over our street and my movers couldn't get truck in. Called Frontier over and over to get someone to fix so truck could get in. It is still not fixed - I was charged for their time and I'm still not moved. This is one of the most uncaring irresponsible companies of which I have ever had ever had to deal. The only reason I gave one star review is because there was nothing lower.

Frontier Communications is using its monopoly in small rural areas to offer a service they can't provide. They give multiple excuses as to why your Internet never works and most excuses blame the consumer instead of the provider. For example, I called Frontier about my Internet speeds being as low as 1mbps. I was told my computer has a virus and the problem is on my end. I asked if my smart TV, tablet, and smart phone all have virus' too? Because none of them work. We have to turn the Internet off and on again 20+ times just to watch a single movie on Netflix or Amazon Prime. I did some research and found West Virginia currently has a class action law suit against Frontier. The complaints I read about sounded like I wrote them. I had all of the same problems and response those people kept getting.

I was forced due to AT&T selling. I have their services and called to switch but they offered me a lower price with everything the same plus a credit. My service shuts off... The guy lied **. He slowed the internet down so much the service went off... I now have to wait for someone to come out to fix it... They got my credit card with auto pay. One problem was the internet was already slow. Isn't there a law against living? I have been through so much with these people. If they do not fix and honor what they said I will put all my energy into making people aware that they are a big scam. I have given them ample time to get organized after the switch and I haven't received anything but headaches and nightmares...

To make a long story short, I cancelled our service after Frontier took over from AT&T. It was in December, our service was the worst and finally went out and would not work at all. We had no cable, internet or phone for almost a week. We finally cancelled on December 24th and they had the nerve to send us a final bill for December. When I called to dispute the charges that were suppose to be credited, btw, they said their computer shows the issue was fixed. I could not believe my ears!!! They referred me to the escalation dept and of course the call was disconnected. We should all band together and file a class action suit against them. They are fraudulently sending these balances to collections. If this ends up on my credit report I will contact an attorney. It is the principle.

I am never a person to complain about paying for something if I am getting something in return. Why on earth am I paying anything for Frontier's service? I feel that they should be paying me for the agony, frustration and time spent dealing with these people. They are yet to get my billing cycle correct; so much so that I received an erroneous termination notice. All I got was an apology, with no explanation. My TV service looks like I am using rabbit ears. They have no reason why this is happening. They will send a tech person out in a few days... while I am sitting here watching the NCAA tournament on my phone. It's embarrassing. They should be embarrassed. I feel robbed.

Had Frontier DSL for about 3 years, took forever to get, neighbors next to and across from me had it but was told you’re too high, too low, too whatever. Finally got it and was great. Fast and reliable. Now my speed is continuously than 1, sometimes 0. Nothing but excuses and now they want to charge me more for satellite service saying I’m too far from the terminal. They clam up when I ask for compensation for paying for high speed service and getting less than what dial up was. If a satellite was installed they want to put it on the roof, screw holes and access is not an option.

I have been reporting disruptions of our phone, Internet and TV signals since the AT&T merger. The service has gotten progressively worse. This past week I had technicians that arrived at the wrong time or day. Yesterday they finally came, was working, now today we again have no tv, Internet, or phone. They put another ticket in for a service tech, was told they would be here between 8 and 5 on Sunday. They have no regard for their customer's schedules and lack the ability to correct problems. The state should pull their license. I have been holding out because I like their wireless TV receivers but can't take it anymore. Switching to Optimum. I don't believe their infrastructure can handle the volume in CT.

Within a day of Frontier being bought out by AT&T, our internet service started going out on a daily basis, even if only for a minute or two, though it was sometimes longer and required a modem reboot. For the previous four years with AT&T, we had virtually no outages at all. We've spent hours and hours on the phone with their customer service, and everybody seems to be giving us different answers. When they sent a technician out to look at our internet problems, he spent maybe 10 minutes here and said that everything he did could have been done back in the office over the phone - so, I would not have had to take time away from work to meet the tech.

Our company's fax line went dead a week ago. Seven phone calls and more than 2 hours on hold with their elevator music from hell, we have yet to see any response. We are losing thousands of dollars in business. Do not even consider using Frontier.

I have had Frontier for my landline for years. It's the only game in town in the area I live. They brought DSL Internet in about two years ago and the service has been extremely poor. I lose Internet connection at least once a day and at times I have no service for days. Every time I call they will confirm trouble on line but insist I do "trouble shooting" which involves about 30 minutes of ridiculous tests to confirm what they've already determined through their line testing. They have no motivation to improve their services because they are the only Internet provider in my area and they get their monthly payment regardless of the quality of the service. My husband works from home and we've had to invest in cellular back up solutions in order to avoid interruptions in his work day. I feel very helpless and would like advice on how to deal with this kind of issue. Don't they have an obligation to provide reasonably reliable service?

Since December of 2013 the junction box out by the road was destroyed by a car that lost control, jumped the ditch and took out frontier's communication junction box. From that point on I have been through one Modem/router and lose internet service. Some days I may have it for a few hours then lose connection other days I may not have it all day long. I called customer service they say they will send someone out. No one ever shows up.

I had AT&T internet for a year prior to the switchover in CT to Frontier. I was going to drop them because of this but they offered me to extend my service at the same introductory rate locked in (Non-Contractually) for the next three years, so I thought 'Ok'. From that point on my bill was doubled each month. I called them each month. I was promised each month they would 'Fix and adjust' the bill to what was agreed upon. This never happened. I got angry and cancelled my service (Replacing it with a competitors). You would have thought that would be the end of it. Not so much...

I had service technicians come to my house 3 times before they figured out how to get the wireless internet to work correctly. That was after several phone calls and them having me try to reset modem myself. Then they billed me for a faster speed than I asked for. They gave me a price with taxes but when the bill came instead of 19.99 it was 39.99. Then finally the second month I got them to bring bill down to 29.99 which they claimed was cheapest after lying the first time. So I paid a month in advance. Then half a month because I didn't know I had 20.00 credit till my bill came.

911 is necessity in my home. I have begged them to restore the phone, cable, internet in my home for a week. What a joke. My service is new from wire from pole to boxes at TV. All was good when AT&T was in charge. Why do I have to wait for a stupid tech to come out next week? You idiots at Frontier better stop hanging up on me and get your ** together or I'm canceling. The problem is clearly on your end!!! I hope I don't want to watch TV or use the phone till then.

After having service issues with Frontier for a few months I decided to cancel my service. I call them on the 15 of February to cancel all of service. The first thing they asked was, "Who are you going?" To be honest, it's none of their business. I told the guy that was not his concern. They were suppose to send out the boxes to return the equipment and stop my service. That's not what they did. They didn't cancel my service until the 19 of February and no return boxes were ever sent to me. I tried to go online to see the final balance and my account has been wipe. After calling them they would not provide me with any information or tell me what my final balance was. Long story short, I am being charged for service after I cancel and there nothing I can do about it.

We tried to cancel our phone & internet service & asked to keep our number. Frontier released phone number to other company & took it back. Now no one can use. They lied & said the other company had it. Anyone else have this problem with Frontier?

I recently requested the services of Frontier to install FIOS internet. The initial conversation was great. Then it all went downhill from there. The people they hired to do the install ruined my garden and botched the cement job (they had to drill to install the wiring). Second step was to have a tech come and finish the install to my home. Appointment was scheduled and I took a half day off work due to them only providing a 4-hour window. The tech never showed nor called. I then called customer service and was on hold for 40 min. getting bounced around. Finally Frontier's service department advised that they would reschedule for the next day. Upset that I already had to take time off work I refused. The service rep then said that he would schedule me for that following Thursday but then escalate my appointment to Saturday.

At the time I was setting up internet service with Frontier, I was assured that I would be getting 6 Mbps download, the max for this rural area. After set up I was only downloading at less than 1 Mbps. When I complained to customer service, I was told that 1 Mbps is up to 6 Mbps and that there was nothing that could be done to increase the speed.

Well I will start with I had AT&T Uverse cable and internet and it was switched to Frontier. When we had Uverse we had a very steady stream of new movies that were coming out "on demand". Now that Frontier has taken over it seems like the new movies have stopped coming out and it is the same old stuff since November 2014. I will say there have been a few new movies but nowhere near the same rate that AT&T put them out at.

It's too rare that a business does what it says it will do at the right price, so I'll say just that. Compared to 3-30M variable speeds on Charter, we're getting a stable, acceptable 10M on Frontier DSL for 1/2 the price. It's fine for youtube, netflix, three phones, and three devices connected. We're not gaming and have not tried multiple movies. It's important to show some good news once in a while.

I tried setting up internet with Frontier for over a month. They had told me that my router would be delivered in about 3-4 business days. When I did not receive my order, I had called and was told that my set up account "was not saved". So knowing that mistakes happen, I set up again. The same thing happened 3 more times before I finally called to tell them to cancel my order. Also when I spoke to the girl to cancel, she told me that my order had NEVER been sent out AGAIN. About a week after I cancelled I began receiving phone calls from them, stating if I wanted to finish setting up my order that was on hold. Needless to say, this company does not have their crap together and need to do some major training as far as simple tasks and customer service go.

My elderly parents had AT&T which then became Frontier Communications. They began having trouble with their service within one month of Frontier taking over, plus the formerly free anti-virus protection with AT&T is now NOT free (monthly $6 charge) with Frontier and you have to install it yourself. I called Frontier for help with the problematic service and because the anti-virus software (Frontier Secure - what a joke) would not install. The wait time to speak to someone in Customer Service was 45 minutes, and the wait time for Tech Support was 30 minutes, so I opted for the Tech Support Dept.

From all the posts on the internet, it is obvious that I am not the only person dissatisfied with Frontier Communication service and business practices. When I entered into a contract agreement with AT&T it was due to an availability of services and features offered as part of the service package. With the Frontier takeover many of those services and features were eliminated or greatly reduced at some level. Some may be in the infant stage of coming back but the greater part is not. Though Frontier is obviously not honoring the contract I signed with AT&T when I stated I was going to take my business elsewhere, I was threatened with a termination fee in excess of $200. Trying to resolve this with Frontier and at the local level has gone nowhere as it, in my opinion, is apparent Frontier is supporting government offices and local television investigators in some way that benefits them. For these reasons I am filing this complaint.

Our TV and Internet have had issues ever since going onto Frontier. They did compensate for the early interference, however, the issue with our TV continues. We've ordered a new remote, but still we believe the problem with our TV service is NOT the remote, but more likely the receiver or other related equipment (formerly installed by AT&T) of which we had not had any problems until the Frontier conversion. Despite my insistence and understanding of a service call charge, I was not given the opportunity to schedule an appointment (Flat out). Instead I was offered "another remote". This despite me telling them we already bought a new remote from them. In addition we did everything we were instructed to do by Frontier in trying to correct our problem. Can't change channels, TV is difficult to turn back on with the remote (sometimes it does, sometimes it doesn't).

We had AT&T uverse which we loved and stuck with Frontier for the change over. It has been terrible ever since. The Internet and TV go out at least once a day, usually more than once, for long periods of time. We have had someone from frontier come out to help with this issue two times. Both times they said all the cables/connections are fine and to reset everything and it should be fine. Nothing they did was any help as we have still been having these problems for months. We have called customer service multiple times, sometimes days in a row, once again with no help. It is ridiculous to pay for a service that does not even work ALL of the time. We are paying MORE for frontier monthly than we did for uverse (our rates went up without notification) and we rarely had any issues with uverse. Also, our landline goes in and out often.

I bought Internet service from Frontier and I never got the service. The technicians came, gave me the modem, and told me to follow the instructions. I did it, but it didn't work. I called the customer service for help and every time I called I had to wait at least 35 minutes. I had to call more than once because every time I called they gave a wrong information. I was asking the pass code and I tried all different ones they gave and didn't work. Finally I called around 11:30 pm and I could talk with a technician, who was very rude. He told me that my connection had a problem and someone would called on the next day. Conclusion: no internet, had to deal with rude people and wasted time.

I was told I was going to be on a monthly agreement with them and 175.00 for install, then 40.00 for service. Then I get my bill of 361.00!!! I had to call them to see what the story was. I was told that the total included 2 months service and installation. Well I explained that was 255.00 NOT 361.00! They reduced it to the correct amount. I didn't like there tactics on the billing. If you don't pay close attention to your bill you may get ripped off. Then I noticed Charter offered speeds 10x faster than Frontier for like 10.00 more a month also month to month agreement. So I called frontier to cancel my services and they told me I had a 1 year term with them!!!

I was promised to have a disconnect charge removed since they had failed to mail my bill to me after speaking to a representative multiple times to be removed from paperless billing. Still not and it keeps adding up due to late charges from the "fee" that has remained. Every time I call I get the same story, it takes time... Well 4 months later and still not handled. I have spent literally hours on the phone and each time is like the first time calling?? Don't they write this down anywhere?!?! I have no other choice for internet and phone in my town and it's awful service all the way around!

Frontier Is the WORST at Customer Service!!! Their internet service works fine, however, if you have a problem you will find yourself on the receiving end of HORRIBLE customer service!! The only reason I have their service is because it is what comes with my DISH satellite service. Over the past three years I have had to encounter them five times, out of those five times I've only had one positive experience and that took two days. How is it you have a technician going to the wrong address twice and him never calling to inquire why the person answering the door BOTH TIMES keeps Telling you she has Time Warner Cable!!!!

Just to sum SOME if it up...ugh! We were told we could bundle our landline, internet & DISH Network - ALL for $89 per month. When our bills were MUCH higher, I'd called and was told, "They've never had that deal. What? You're lying. Why would we run a deal like that?" We were receiving bills from DISH as well as Frontier (charging us for our DISH services). I'd called again...I was told, "Please, hold". The next person that answered was a DISH Network associate, & back & forth this went for 4 hours!! Finally a DISH associate told me to un-bundle my DISH because they couldn't see it. Uh, ok...then fine. Yeah, that was a mess! I spent months trying to fix that mess.

We run a business. We have three phone lines, a fax line, and DSL. We decided to move to a better location. We hired a professional phone person to hook up our phone system. He went outside and actually marked the lines for the Frontier Tech. First of all, the tech was supposed to call before he came, but he did not. I called Frontier to make sure that he was actually coming (because we all know how they are) and the customer service person told me that he didn't see any order for a tech to come out. I practically lost it on the phone. Then, while I'm still on the phone, I walk outside and there is the tech. Communication FAIL.

4 hour delay coming from Orlando to Trenton. Not only they charge you $30.00 for a carry on and $20.00 for check-in. They have the balls to charge for juice and soda, but they are nice enough to give you a shot of piss ass warm water. Way to go Frontier.

This lousy company (Frontier) has the worst internet services available and they are the only company allowed to provide Internet service in Kirkwood, Pa. There is no reason that other companies should not be allowed to do business in this township and the officials that have made it this way should be removed from their offices. The service provided by Frontier are subpar by anyone's standards and nothing is being done to fix their slow speed issues. I hate being tethered to this bunch of losers because of bureaucratic nonsense. My review is: They suck!

I am a new customer, I have had internet only 5 days and I still cannot get the system up and running. I called frontier for help and was greeted by 2 angry associates that were very unprofessional. I asked to speak to a supervisor only to be put on hold over 20 minutes then I just hung up. I am on hold now waiting for a technician to go to my house that did not show up yesterday at all. The associate Christina was very rude and I don't think it is fair to have such poor customer service but you don't mind taking people money. If this issue is not resolve then I will no longer be a customer.

We have the lowest possible internet speed at 2. Other neighboring people have up to a 12. They sold us this past summer WIFI, and access to 1001 movies that we cannot get because NOW they say we can't get higher internet speed because of our address. Other people are paying what we pay and have all of this. They need ran out of business falsifying and lying to senior citizens. I want reimbursed for all the money I've spent with them for relatively nothing. DO NOT go with Frontier… HUGE MISTAKE! Also, if you want a phone service for little money, go with MagicJack. Avoid giving all your money to Frontier.

I called Frontier to upgrade DSL to U verse. They said service is available in my Area/building, they scheduled install for 4 weeks. First rep said the router will be shipped to me in 10 days. 2 weeks passed, no router. I called the new rep said Tech will bring router with him. 4 weeks passed, no tech. I called, Rep said a Tech will call me back. No calls or contact from Frontier. 5 weeks passed, I called again, Rep said the order got lost in system we have to reschedule the install again, 2 week from now. 7 weeks passed, I called I said "no tech yet any ideas?" Rep said "we don't have any PORT available in your area for U Verse, Sorry, this cannot be done."

I waited a month and a half to have my internet hooked up. I was also told I would be able to purchase a 10 month service plan. They lied and I was forced to pay an early termination fee due to the fact I was put on a two year plan. Would not recommend this business.

Since this company took over AT&T in CT I have had the worst telephone, internet, and TV service. Weekly I am calling over some issue with one of the services. Most times the quality of the line is poor and garbled and often I get disconnected and have to recall Customer Service and repeat the entire problem that had been discussed with the disconnected agent. Asking them to substantiate charges for services is almost impossible. They do not listen to your questions and only are ready to give you rote answers that do not really pertain to your questions. They tend to talk over you instead of listening entirely to your statements. They never adequately explain charges. They are continually upping fees which they say they can.

Hamden, CT - Telephone service out for 24 hours as of 9:21 am Feb. 18, 2015. Live Chat and Tech Support yesterday both said service also out in New Haven and they had NO idea when service would be restored. A busy signal rather than out of service message is heard when calling number. For those without a cell phone this could be serious.

I had no issues with AT&T. The service and pricing never were an issue for me. When I first signed with AT&T they locked me into a great price. Once the switch to Frontier was made, Frontier did not honor that price. It actually went up in cost by $30. I tried contacting customer service in hopes they would be able to get me back or at least close to what I was paying. Not only could they not help me, they were not even friendly. The service is horrible. The caller ID feature doesn't work. I do not see this company working out as they are more expensive with horrible service and customer service.

"You seem to have reached this page by mistake. Click the following button to continue to your initial destination." You cannot possibly know where I want to be, and your "solution", a button that does the same as the "back" button, in use since internet conception.

Since Frontier took over for AT&T the service has been shady in different parts of our house and we don't get service and they advised they have no guarantee of service. I'm now going to be charge a tech fee which was never charged by AT&T when we had a problem with our service. I am so angry that a company that I did like dealing with left CT and left us with sub par service.

This is the slowest and most unreliable internet I have had in my whole life. When I even have a connection to the internet, I have a poor D quality 175 ping on all my games, making most games unplayable. If anything, ANYTHING, else is using the internet -- phones, tablets, laptops, consoles, etc. -- horrible lag spikes that are so bad you want to throw your modem out the window occur. Simply having someone open or load a web page causes a 500 ping skyrocket until the page is done loading. This is seriously the worst experience ever, and if you are in a Frontier contract i am so sorry and i will pray for you daily. $60.00 per month and i get...get this...UP TO 3 MBPS...THAT IS SO BAD THAT IT IS ACTUALLY SAD. I am just altogether done with Frontier. I can't wait until Road Runner comes later this week and saves me from this hell...

I have never been driven to tears before by a company's service. This is a first for me. I am on the verge of looking for a lawyer to sue this company at this point.

I was forced to switch to Frontier against my will. I had service interruptions ever since they switched me from AT&T. After ten technicians came out, the last gentleman told me there was nothing they could do. I spoke to over 40 poorly trained representatives. Seemingly enjoy playing a game of transferring you to the automated system or hanging up on you... and finally to a supervisor by the name of Cynthia ** who not only lied about not being able to view tech notes in the account but also failed to call me back regarding a refund. I had to obtain the refund by filing a dispute with my credit card company. I have never been more dissatisfied in my life.

I pretty much wrote a journal of my experience with Frontier Communications to accurately illustrate the poor customer service, false information/lying, and fraud. 12-24-14: contacted Frontier Communications on 12-24-14 and opened an account and agreed for 12 mbps regular internet for $49.99. Setup installation date for modem by Frontier tech on 12-31-14, 08:00 - 10:00 a.m; provided debit card information for auto pay. 12-31-14, at 09:30 a.m. Frontier called and informed me the service I bought couldn't be provided due to overuse of local equipment. Downgraded to 7 mbps for about $37 and was informed I should receive the modem via mail between 12-31-14 and 01-02-15. 01-03-15: contacted Frontier due to no modem received and was told they would ship it next day and should arrive no later than 01-04-15.

Frontier took over my internet service account in November from AT&T. Their billing department is a nightmare. When I contacted their customer service through their webpage chat I was #69 and it took an hour and a half to get someone to assist me. Said person could not explain the double billing and did not understand what "auto pay" was. She kept telling me to submit a payment when it clearly said on my account that my auto pay was already scheduled. I subsequently emailed their customer service department and never received a response. Tonight I received an incoherent email stating that my January and February bills had been combined (which I know because they recently took that amount out of my bank account), and that I would be receiving another bill for both January and February that will also be combined. Uhm, what?

I informed AT&T to end my account when the exchange occurred. Then on Nov 25 2014 I called and informed Frontier I did NOT want service with them.. I got cable. Today Feb 11 2015, I get a bill for $1600!!! They are STILL charging me!!!

Where do I begin.. Well for starters, I've never written a negative review for anything before but I simply feel like I have to because Frontier is THAT bad. AT&T did its customers a HUGE disservice by selling off their CT customers to Frontier Communications. They have been awful from the get go and have not shown any signs of improvement. The cable signal is terrible. Every show/movie on demand constantly freezes and it makes the show/movie not worth watching. Seems like it's being streamed using 56K dial up Internet.

My service was suspended by Frontier, their issue because their people did not do what they were supposed to. After almost a week and spending 8+ hours on the phone with them, still do not have service. Also was hung up on by a Supervisor.

When we were finally able to upgrade from dial-up I thought the bad days of atrociously slow Internet was over. Boy was I wrong. Frontier Communications is without a doubt the worst ISP in America. Dial-up was slow, but at least it was consistent. At least one every couple of hours I'm disconnected from the Internet anywhere from 10 minutes to an hour, and no amount of resetting or restarting helps. I have never seen above 175kbps download speed or 50kbps upload speed, and I'm paying for 3mb/1mb, which is embarrassing enough as is.

My home internet service is freezing up all the time to the point you cannot use it. I have contacted Frontier several times, although they are very nice, they have admitted that there is a problem and they are working on it. They are not charging me for the internet service, but what good is that I sometimes need to work from home and cannot.

AT&T did its customers a disservice by selling off their CT customers to Frontier Communications. From day one Frontier has been a disappointment. They would rather you cancel and get a cancelation fee than resolve a situation. We have two phone lines / two phone numbers. We've had two numbers for years. For some reason Frontier doesn't have the technology to support two voice-mails. We were with the understanding that their offerings were the same as AT&T -- NOT!! Customer Service is really not trained to deal with customer concerns. We were put on hold several times and they were glad to accommodate a cancellation. We'll gladly shop for another provider. CT beware -- if you are saving a few pennies with Frontier -- think about moving on as your time is worth more!

This seems to be the norm with these companies, but you have to check on your internet/phone/cable bill every 3-4 months and be prepared to haggle for the latest deals. E.g. I have 35/15Mbps DL/UL. Saw a deal for 50Mbps for $15 less. Called them and they said "not aware of the deal, blah blah". I went to the website and said here it is. They said "Still can't find it". I then said I'll drop and just do this through the website then they said... “Oh wait here it is”. Kinda funny but oh well - just be prepared to haggle when you work with them to get the *best* deal that's available.

It's hard enough to live in CT without being ripped off and dealing or wasting your time with poor service. Email ** until they get the point that this service is unacceptable. Uverse was not perfect but they were 100% better with no doubt a way better provider and way better customer service.

At midnight, Thursday, 02-05 I lost all three (bundle) Frontier services. TV, internet, phone. After an hour of resetting, rebooting, unplugging, etc, etc. I got back TV and internet but NO PHONE. Since then, I have contacted them at least 6 times via chat. Another 6 times via internet. Another 3 or 4 times via phone, and no repair has been done. They have given me a repair number two times. Lost the first in their system, and the second one has still not been answered to. I need my phone. I am a new widow, alone, and worried about having no house phone. I have a cell phone, but I am old fashioned, and afraid not to have contact with the outside world. I get apologies, and "We will try to help you" but no results. I have, today, ordered a new service with Optimum, who can't come until Tuesday 02-10. Frontier has continued to be of no service and no help. Their tech support is dismal. They continue to not deliver any help.

Since Frontier took over AT&T I can only get on my mail accounts 1/2 the time. I see from all the other reviews that everyone is experiencing the same problems. I filed a complaint with the Better Business Bureau and maybe if all concerned with their service do the same, they might fix the problem.

We have had AT&T internet for years. We recently lost that and were forced to turn to another company. We, mistakenly, choose Frontier. The sales person we spoke with was very friendly and convincing. We were told we would have a tech arrive at our house on an assigned date, between 8 & 5. On that date, my husband took the day off from work and stayed home. No one arrived. At approximately 4:30, he went online to check on where the tech was, and was told that the tech may not arrive before 6.

We have been with Frontier since August 2014. They are the only ISP in our small town. They quoted one price that would be locked in for a year. Every bill we get has been a higher amount and never the same amount. My wife calls every month to gripe & they adjust the amount (never-ever getting down to the original contracted amount). Today they took a second payment out of our bank account (never use auto pay with this company). They are either corrupt or inept. We will be looking into dish or DirecTV for internet. TIRED OF THE BS AND LIES!

When we moved in, Verizon was the carrier. We had it a few months and they sold it to Frontier. At that time, you could enroll in DirecTV only. When their contract expired with Frontier, Frontier sought out DISH. They did however keep our phone/internet access. The advertised d/l speed is 6 mbps. Our d/l speed is less than 3. Bro-in-law next door has DISH and is not happy with options. He also uses nothing else with it and it is nearly cost prohibitive. I called Frontier recently to see if they would finally have true Broadband according to the FCC (must be 25 Mbps at least to be broadband). They had no clue to my FCC reference. Having come from Ohio and fibre net, I have never been so discounted as a customer. Of course they realize that we have little choice because we're in the rural part of WV (who was nearly all rural).

We started having issues in December of 2014 where our connection started to drop. Having never had this issue, I thought I had best check all of my internal systems and wiring. I actually bypassed our internal wiring by connecting straight to the junction box outside of our home. Same problem where the connection just kept dropping. I called tech support and asked them to schedule a tech to check things over, he did not call or show on the scheduled day. He did arrive that Saturday with a short notice. He tinkered with the modem and said "Well, if they would just stop adding new customers to an overloaded system there would not be these issues." He left, went down the road somewhere. Called back several hours later and said "Well, if you still have issues, call in on Monday." Indeed we had to call back in on Monday.

I signed up for a service install. Paid for a person to sit with my 90-year-old father, waiting for Frontier. They never showed. Never showed the following day. After an inquiry, the CS rep told me the work order was sitting on someone's desk and manager wouldn't act on it. It was too late in the day. Pissed off, I canceled. OH then the whys, how comes, we're sorry crap.

My boyfriend and I were trying to transfer our current home phone number to our new Frontier services, but for some reason something that could have been so easy to do became a bit of a nightmare. When my boyfriend first called to become a new customer they told him that they will contact Comcast to transfer our phone number and it would take up at least a week to schedule an appointment to install our services. A week passed and we never heard from anyone. My boyfriend finally called them back after a week of waiting and asked them what the status was, first they said they never heard back from Comcast (??) then they said that our number was non-transferable, which did not seem right.

I have never had Frontier. There is a phone number on the bills, not MY phone number. Now I am getting letters threatening my credit records for non-payment. HELP. Is there a class action suit against them? I am shaking and crying. Too old for this.

I have never dealt with such a UNPROFESSIONAL team of individuals. The managers are all liars, the customer service reps dont know what they are doing. They can't seem to find my account but they found my deposit. I am willing to pay Comcast $140 a month for a peace of mind and their professionalism. I had a install for today, no one showed up. I called and the manager Justin lies until it was time for him to go home. Getting a refund and taking my business elsewhere.

If you are considering signing up with Frontier...dont do it!! I rarely write reviews but this one I feel very strongly about. I call to set up internet service with them a few days ago and we set the time for them to be here to install the equipment, in between 8 AM and 10 AM today. I told the person on the phone that I did have a 12:30 appointment and I did check to make sure we should be done by 12:00 and she said that would be no problem. So 10:15 comes along and no Frontier. So I called them up to see if they're on their way. The girl on the phone have to put me on hold and talk to dispatch. They had me scheduled any time between 8 AM and 5 PM. And I explained to her again that I was scheduled between 8 and 10 before my appointment. She asked me when I'd be back, I told her 2 o'clock and she told me that they will be there in between 2 PM to 5 PM.

If there is any other internet available take it as I promise frontier is not worth the hassle or expense.

As soon as Frontier took over U-verse, the internet speed dropped. We no longer have access to an online DVR. The router rebooted itself daily and they started charging us more money! I contacted support when my internet was crawling (5.75mbps) and the guy told me I had to go buy an ethernet cable to test the wired speed and they don't guarantee wireless speeds. He refused any other support. I am switching to Optimum.

I haven't even had my internet installed yet and I am very unhappy with their service. I was promised an installation date (February 2nd) and the day came... no internet, no calls, no explanation. I called back and was told that the tech "realized" that there would need to be more work done because of the type of building I live in. I find this strange because several of my neighbors have Dish TV which uses Frontiers service. How would they NOT know what kind of installation method would be needed if they have already installed internet in my particular apartment complex?? To make matters worse they said my installation date would be on the 12th!!!! 10 days later!!! I work and go to school ffs - the requested date was requested for a reason!

Where do I begin? Nine years I've been dealing with this company. When I went from dial up to high speed, little did I know that all Frontier would offer is between 5 and 50 kbps. Dial up is 56K so I wasn't even receiving anywhere near the advertised 1mbps. They always seem to throw the blame on me until I was told in one of my hundreds of calls I've made that it, "just wasn't cost effective for the company to upgrade the service." I then told them it wasn't cost effective for me to pay 40 dollars a month for an inadequate service and that I'd pay them only 10 dollars a month even though it wasn't worth that. For months, I paid them 30 dollars less until my bill got so high they threatened a collection agency on me.

This internet sucks! I do not recommend this internet at all! Only reason I have it is because I can't get anything else where I live. Bandwidth is always full! I always have the worst speed. Don't get this! You'll be as angry and frustrated as me.

Entered into a promotion Oct 2014 and each month since bill has changed to a higher price. Have had billing issues with them since Jan of 2013. Make sure you get all the info before you take their promo. They change it without notice and requires hours on the phone to straighten it out.

Since att switch my service with this crappy horrible service I have been having nothing but problems. They are the rudest worst internet service anyone can have. I would NOT recommend this crappy service to anyone!!!

Discount of bill - I Bill ** have US mailed to you 6 times your form. I'm a disabled person and very low income. You have not responded to me - WHY? Thank you.

In the month of December 2011 we tried to sign up for an offer that Frontier had advertised on their website. I called their customer service and setup the deal and paid for it. Later in the week as we set up the installation they tell me the offer I paid for is not valid in our area and it would be more money than it was advertised. I told them I wanted to cancel per the 30-day option. They did not hold up their part of the 30-day agreement and I continued calling them until they said they would take care of it.

My very elderly grandparents live in the housing where landline is vital for their everyday living (open the door with a push of a phone button, connect to hospital emergency services and other health related services). They lost their phone number when switched to another company but when a few days later they decided to switch back to Frontier-problems had started. They are still awaiting for the number to be returned since 12/03/14 (2 months). This is nonsense and worse part is you can never get the same supervisor on the line-they don't simply follow up. Worse customer service ever. Who suffers? Elderly defenseless veteran and cancer survivor. I cannot believe that Frontier has any humanity left! (I am not bringing up another billing issue which itself is a huge mess!). Hope FCC will nail them down soon!

Frontier billing had taken out a payment from my bank account but they did it twice! When I called back, the woman I spoke with told me it would take no more than 3 hours. Well, it took 24 hours to be sure. I'm not happy with their system.

Frontier added service without my consent and overcharged me. I signed a 3 year contract for $69.99 a month, but they bill me $112, a $40 different? To future Frontier subscribers: Do not fall into their traps and read your bill carefully every single month because Frontier will trick you. They would send a stack of paper every month and make it hard to understand the bill. I am glad my 3 year contract is almost over! To Frontier Communications: I will tell everyone I know how bad you are until you make it right!

DSL Internet Connection - My experience mimics others on this site. I have been dealing with Frontier since October 2014 for the same problem. I don't know how many times I have called and spoke with their customer service folks all with absolutely no success. I am continually told that they will look into it and someone will call me back. One call connected me with a rep. who said they work out of their home and he couldn’t really help me but he would have a supervisor call me. Three weeks later I got a call from some "supervisor" who said that this issue had to "go upstairs" and he will talk to a "regional manager" to get this problem resolved. NOT!!! That is all you get from this outfit is promises. I am researching other options.

I don't recommend to any person to gave services with this company. Is terrible services and increase the bills without notice. Prices up for less service. They're never helpful to the customer. They put in contract without your permission.

January 8, 2015 placed a call to Frontier looking for a bundle service of all three - TV, internet, home phone. Unable to provide/offer TV services, did offer VOIP and broadband max. internet service with very good price, and I could keep my same phone #. Received confirmation # and was told to expect a call for installation soon. Today Jan. 26th, I called them back asking whether they were going to come or not. The service rep put me on hold to check and came back 20 min. later and apparently it hadn't gone through.

We have had Frontier for almost a year now. The only reason we have had them for this long is due to the very limited alternative options here in the country. From the beginning subscribing to the 24 mbps plan, our average speed is around 3 mbps. The internet often goes out for days. Everything else I read here from other posts holds true here, too: turn off the equipment and turn it back on (which doesn't help), we will call you back (they usually don't), the tech will come by (he doesn't and if he does, he tells you whatever, but nothing changes). We lost days by staying on the phone with them trying to get a resolution. We also got the most honest answer there is a couple of times from their reps: the slow speed or the outage is due to high demand. High demand? That is like selling me a 5 lb. bags of potatoes, having me pay for it, but then only giving me 2 potatoes, due to the high demand!

TV and Internet have not worked since AT&T switched to Frontier. I have not had steady TV and internet service in over a month. Also my bill for AT&T was up to date. Frontier states that I owe over 3 months. When I talked to billing the man stated that it would be looked into. He also stated that I would get a better service plan for my inconvenience and a higher internet speed. I was told a tech would come to my house for the service on Jan. 14. No tech showed. Over a week ago I was told they would send me a new modem because that is the problem. The modem took a week to receive. I hooked it up and for 6 hrs. today I was on the phone with several different techs and still have no TV service. In the past month I have had to call approximately 20 times with no resolution.

This is the worst piece of ** internet you can possibly have. $60 a month for high speed all night long nothing loads. It's ** horrible! You don't even want to use it - it's so bad. All they tell you is unplug the modem. That is all they know. You can tell them your ** house is on fire and they would say unplug the modem. ** frontier! No STARS.

In November 2014 I was told by a customer service rep that Frontier was not accepting payments yet and that prone will see their first bill in 2-3 months and not to worry about it. I even made a 130.00 payment that they won't give me credit for. Now they're saying we owe $600.

On 1/7/2015 I called Frontier because I was interested in fios tv with internet and phone package. The Frontier sales rep told me to give her my zip code which I did. She then sold me on a triple bundle and that their fiber optic system was HD with over 200 ch. I paid $75 upfront with an install date on 1/20/15. When the tech arrived he told me he was here to install my internet and phone I had ordered. I told the tech that fios tv was included in my package. He said I only had copper lines at the pole in front of my house.

I have had 24 mbps with AT&T (now frontier in CT) for about 6 months. In the last month there were days when the internet just would not work or was so slow that even images would take a while to load, but I assumed they were doing some work. Today I called Frontier, they did the usual (shut off the equipment for a few min...) Now I noticed I was getting about 12 mbps and they tell me that's what I am paying for and they don't even offer a 24 or 25 mbps. WTF!!! 2 hours on the phone and no fix. Canceled my account in mid contract and I won't pay the fee. As far as I am concerned they breached the contract. I am pissed.

We have AT&T internet service for more than 4 year. During that period we rarely have slow internet or no internet or any billing problem. But since Frontier took off, every other day we have problem with internet, especially during night when you really want to watch something on your free time at home.

Great customer service, installed on-time. Got high speed and phone line with free long distance and features.

We always had good service with AT&T and then they sold our telephone/voicemail service to a company called Frontier. What a disgrace this new company and the customer service. We no longer have our names on the caller ID nor is it our voice when people call our number. The caller receives a message that says that I do not want to receive their call at this time. Not my voice at all. Then the caller ID is not even my name or number. Trying repeatedly to call Frontier Customer Service and they say they will put in a complaint; however, cannot assist me at this time... MOST FRUSTRATING AND NOTHING IS RESOLVED.

Back in the spring or early summer of 2014 AT&T finalized the deal with Frontier. The full change over in Oct of that year. We stopped receiving a bill from AT&T in the spring. I tried to pay online like I often do and found my AT&T account canceled and inaccessible. I then tried Frontier because I had heard in the media that the transfer was going to happen. Frontier's web page said that they would notify me when my account was ready to access. Tried again in Oct, still no access. Several times I tried to pay my phone bill - no access, no access. Then in Dec 2014 I get a bill for over $800! I have only a landline. Our internet is from the cable company. My normal phone - ONLY bill from AT&T was $35/mo. At worst I owe $280, not $800+. I was physically unable to pay for anything because of closed AT&T accts and not yet open Frontier accts. I tried, repeatedly.

I cancelled AT&T 10/15/14 (even have confirmation) and apparently they were bought out by Frontier weeks later. I switched b/c AT&T said they weren't wired for my building on the 4th floor. I paid my last bill of $154.04 10/10/14. In December I received a Frontier bill for $237!!! I called and they said my account was active with them, they even sent boxes to my prior address that I didn't even live at anymore. They were charging for cable/internet I didn't even have or use. They said they cancelled my acct. 11/21/14. I advised no since I have confirmation I cancelled my AT&T 10/15/14. They said "ok, but you still owe $180" b/c the last payment they have on record was 9/2/14.

I was switched over to Frontier from AT&T after a buyout. This was in November 2014. My Internet service was horrible from the day of the switch. Constant interruptions and then no service at all. I called and stayed on hold for at least 40 minutes. I was initially told I needed a new modem, and that they would ship it "immediately". A week 1/2 later still no modem but a bill showed up! I called and called everyday and each day the wait was 40 -45 minutes, at a minimum.

This company deserves no stars!!! Absolutely horrible internet. If you can even call it that!!! The internet only works in the morning which is a non peak time...if you want to connect any other time it's impossible because apparently everyone else is using the internet as well. We had trouble with connection and speed from the get go, haven't even had this service for 24 hours and am disconnecting immediately! Save your time and money for internet that actually works!

I had and still have a Internet problem. I was told to contact customer service by the technician. I did and was put on hold for 38 minutes. At that time I was disconnected. I am self employed and deal with many major companies and I can tell you first hand I have never been so disappointed. To say this company sucks would be a huge understatement. The dpuc oversees most public companies, I can only hope and pray they are reviewing frontier as they should not be allowed to oversee a small private concern let alone a major communication company.

I waited 30 days to have my phone installed. Prior to this I had my phone and number for 35 years without incident. Phone and wi fi installed. Service lasted for two days then it just stopped. Spent thee days on my cell phone for service. Finally service came out to advise me problem was on pole and it would be several more days. Please Please to anyone reading this post please stay away from Frontier. I was warned by current and former employees of the dysfunction within the company. Also this is the first time in 55 years that I have ever written a comment. I do not want another person to suffer.

We are going on day three of not having any internet service so I am typing this on my cell phone. I came home from work on the night of the 15th to call customer service as to why our internet had been out all day, knowing full well they couldn't blame it on us being deadbeats because we had paid our overly inflated bill with ever changing due dates on what I discerned to be on time. I was informed that it was a known outage in our area and was given the standard you know damn well is the bs line "we are working on it." The next day comes and again we are without the internet all day, so before I call again I go through the ceremonial unpluggings and reboots, much to my unsurprise it doesn't work.

During the transition to Frontier from AT&T, I did not experience all of the outages that many other Connecticut customers did. There is, however, a difference in the quality of the internet connection that I noticed because there is now a daily or multiple times daily need to re-cycle the gateway device to resume connectivity. This was very rare with AT&T. I was an AT&T customer for many, many years and always very happy with them. They were a very "customer first" organization. The occasional issues with them were quickly resolved. Not so with Frontier; as others have noted a customer service call requires quite a bit of time, where in the end promises are made but nothing is ever delivered.

We were switched from AT&T to Frontier in September of 2014. It is now Jan 15, 2015 and we still can't access our voicemail to change our greeting. We are a business and because the message on our machine is from last August numerous customers have told us they thought we had gone out of business. Each time I call, a customer service rep tells me they are putting a work order for migration. That this situation is allowed to exist is outrageous!

When Frontier took over AT&T in Connecticut they promised that current contracts would be honored. Most recently they cancelled the anti-virus software that was supplied as part of my contract through AT&T. They did not send out a notice that they were going to do it. As a result, I found out after-the-fact and my computer was left without coverage for 9 days! When I called them to find out what was going on - they offered me "security" software for $5.99 a month. It used to be FREE with AT&T. I had to scramble to get anti-virus software and as a result wasted several hours dealing with downloads not installing properly. Besides the $9.00 a month that Frontier RAISED my contract price - now I have to pay $2+ a month more for anti-virus software. And my AT&T phone answering machine is no longer working correctly. I am very displeased with Frontier and will soon move my business elsewhere.

I called to add a couple movie channels like showtime and starz to my existing cable package. The representative confirmed exactly what channels I would be receiving. I checked my TV a couple hours later, and the channels were not accessible. I called again, and they said they fixed the problem, and to check in 2-4 hours. I checked, still not working. I have called 4 times about this issue, and now it's been a week, and I still don't have the channels.

This is an addition to the angry CT Customer pool. Since the Frontier takeover from AT&T Uverse, I have had many problems and they are as follows: My cable cuts off all the time. I was informed to call them every time this happens. When a service call is placed I was on the phone for hours or placed on hold. The last call I was on hold for 49 minutes then hung up on. The company didn't pick up the appropriate billing information from AT&T. They claim to be honoring the same plan but clearly they are not because they tried to overcharge in which they were confused.

I mean seriously it's the year 2015 and I'm currently pulling 0.39 mbps from Frontier a.k.a: the scum of the internet world. When you call them up and ask what's going on, they give you the same lie they have told a million times before..."they're working on it". They also like to do the old 'send someone out to test the lines and no one ever shows up' gig... that's always fun! I'm currently paying fifty dollars a month for broadband internet that struggles to get up to 1 mbps on a good day. My best friend in Brazil has better internet than I do and his backyard leads into a jungle. I am not joking right now...I can prove it. Someone somewhere has to do something with this company. If Frontier is your only option in your area...pack up and run.

They have slow internet and very poor customer service. They took $4000 out of my bank account when canceled. When this is up I'll never ever ever deal with them again even if they pay me.

Another angry CT Customer. Nothing but problems since Frontier takeover from AT&T Uverse. As an Engineer, at first I gave them the benefit of the doubt since transferring from one ISP System to another is a massive task... but I quickly withdrew that after living through all the ongoing issues.

I am writing this review for my 85 year old mother that lives in Ridgefield, CT. AT&T sold its service to Frontier Communications. My mother was phoned by a Frontier employee, and promised the same package price for her phone service as what she had with AT&T. Her first bill was triple ($457) compared to what she normally paid ($122) per month. Frontier was charging her for internet, which she never had, as well as devices and services she had not had with AT&T. Also they were billing her a high cost for long distance phone service.

I have had Frontier for almost 3 years, it's been since we moved to our current address. Anyway, the first time I went online using Frontier I couldn't believe how slow it was...less than 1.25 mbps per second. I had Charter at my previous address and had good speed at 25 mbps per second. I'm paying more for Frontier than I did with Charter for internet service, for what? The FCC has set a minimum speed requirement at 4 mbps per second. How does Frontier get away with this crap? I have asked Frontier several times when they are going to fix this and for almost three years I have received the same answer, "We're working on it". I plan on finding out what my legal rights are against Frontier.

Can't access my AT&T email & am concerned that it has been hacked. I call AT&T & am transferred to Frontier... LONG LONG Wait...and was told by Frontier that I must contact AT&T. From AT&T I am immediately transferred back to Frontier yet again.. Back & forth ALL DAY with multiple long waits for person and/or online chat with rep. Back & forth & no one knows anything...neither AT&T or Frontier help & still can't access email. From 10 am to 4:30 pm -- I quit for today & still don't know what to do. Thanks AT&T & Frontier. Extremely disappointed in both!!!

I was told when I set up my service, that my first bill would be around $90.....to my surprise it was $200! To top it off, the phone service that I got, wasn't even set up correctly. I called and complained and had my bill corrected 4 different times, each time, I was given a different amount of credits and told a different amount that I was going to be paying. I waiting until the very last day to call back and to ensure that someone could finally see the notes (which they couldn't) and guess what.....no one could find any credit given. I was livid! I cancelled my service immediately and was told that there may be a cancellation charge.....wow.....I will NEVER EVER EVER EVER EVER EVER do business with Frontier again, and I recommend that no one else does either. Horrible.

I originally had AT&T U-Verse and was always happy with that service, so when Frontier bought them out I figured I would give them a try. All was fine, except for the fact that they dropped a lot of channels I had had before which didn't please me. Then I moved and we decided to bring the service with us. We called a week and a half before the move date and let them know that we wanted to transfer service to the new address. The lady seemed nice and said that we were all set and then when I questioned it, confused that that was all there was to it, she confirmed that everything would be set for when we moved in. However, when we did move into the apartment we had nothing. So I called the company back and the guy that answered seemed baffled. He told us there was no order for transfer put in and that as far as they were concerned we had never called. So I had to reset a transfer date which he said at the earliest would be two weeks. Fine, we'll have to deal right? Not happy, but what could we do?

My complaints with Frontier are mostly about customer service. When they bought out AT&T in CT, I had issues that were annoying mostly with the On Demand functionality & services, but I was dealing with it. But my confidence in them was shattered when I addressed using my HBO & Showtime subscriptions to use their "Go", "Antyime" apps. When I tried to do so, there was no ability to log in with Frontier as your provider. So I called them. The customer service rep I spoke with had no idea what I was talking about. As if he had never heard of an app for streaming shows. He just kept apologizing about it. I appreciate him being sorry, but results are what I was looking for. He sent me to a tech person... that man was rude, was definitely taking my call on either a bluetooth, or a speaker phone and kept telling me that I needed to speak up, clearly annoyed. I don't think customer service was his area. (so why send me there? ) He kept saying that I needed a subscription to those channels, when I told him that I did, he said he would have to send me back to Customer Service to confirm my subscription. He ignored me when again, I said I had one. Finally, he said that those services hadn't been set up yet, then he punted me back to service.

The man that installed my internet was a true professional in every regard. There must be a mention in my review that the help I received in Coeur d'Alene, ID was phenomenal in every regard. I had endless meetings to attend that were unexpected with Pandora marketing etc... and they were able to help me anyways! However, the internet is really not up to par with the competition. I hate waiting and it's one of the reasons I have success in life. The only reason I'm writing this review is because the internet is so slow that I'm waiting perpetually and while I'm waiting I might as well write a review. Not to complain but to warn others of my fate. Best!

Well here is another reason for people out there to not get frontier U-verse service or if you have it switched to somebody else. I sit down to watch the New York Rangers game and again they are not broadcasting and my neighbor has cable right next-door to me - he has it on his TV. Another person up the street has DirecTV. They have it on their TV but I can't watch it on mine because U-verse from Frontier is not Broadcasting it. Since the takeover of frontier I have had nothing but problems. I've already had my gateway replaced once. It needs to be replaced again because the wireless Internet keeps dropping. Not to mention I do not have caller ID nor do I have other services that was provided to me from AT&T that are no longer provided by frontier U-verse. So if you're looking at this and you're thinking about getting frontier U-verse in Connecticut, change your mind go to somebody else. They are horrific.

Ever since Frontier took over from AT&T, my internet connection has been very unreliable. The connection drops off at any time of day or night, either crawling slow or no activity whatsoever. I've never had worse Internet connectivity.

How can Frontier give you a billing date which falls on a weekend, then when you go to pay online, it won't accept the due date and defaults to next business day, which appears as a late payment? How can they bill you for February and tell you that you are past due, when the next payment per my statement is January 10, which I scheduled a payment online. Not only was the transfer of service from AT&T to Frontier terrible, we are still paying the same price for services that we had at AT&T that we don't have with Frontier, ie., App that allows us to manage our DVR from our phone or online, limited online networks. Frontier is the worst.

Frontier took over our cable and internet from AT&T in CT. Soon thereafter we cancelled our service. While I've shared many of the same experiences that lead to the usual complaints about Frontier, I have a unique tale of my own. And it goes...as previously mentioned we'd canceled our service and switched to optimum after putting up with frontier for roughly 2 months. During the cancellation process, we explored the issue of returning equipment. We were instructed to mail it back in boxes that frontier would provide. They would not allow us to physically return the equipment, nor could we return it in anything other than the boxes provided by frontier.

Just want to let you know that since the switch to Frontier from AT&T... we now are not able to see the caller's numbers when someone calls our house, from our T. V.; we aren't sure if this is Frontier's system or just a mistake. Other than that, at this time, I have had very good service from Frontier Communications...

Service for us has been fair, and we were unable to get their 6MB tier (3MB max by choice then with AT&T) due to pre-Frontier street wiring that AT&T was responsible for, but were given an offer that reduced our cost by $20/mo. not including some change for 3 year guarantee to keep HSI at $49.99/ mo. We are giving them a chance to fix AT&T old network issues. No auto billing accepted. Technician was friendly, apologetic, and an openly helpful CT resident. The reason job and company services in USA are now inferior is because we have allowed jobs to leave due to excesses in labor unions and out of control unethical government spending not being made accountable -- all due to an ignorance of our founding fathers ideals and character. Every American has a responsibility to change this one-by-one. Pay it forward!

My husband and I wound up with internet service from Frontier when they took over for AT&T a few months ago. We did not experience any of the outages that a lot of CT customers have had to deal with, but we've certainly had our fair share of problems. We have all of our household bills on autopay, so as soon as we got our first bill from Frontier, we immediately paid the first bill and set up autopay for all the subsequent bills. However, even though the due date on our next bill said December 31, we received a second bill on December 21 stating that the balance that Frontier had previously said wasn't due until December 31 was now past due. Upon checking our online account summary, the problem turned out to actually be a lot worse. Our Frontier account summary listed us a being past due by $159.49, meaning that some part of Frontier's system thought we hadn't paid our past two bills, while our payment history showed that we had paid the bills.

Frontier communications is impossible. We moved in August of 2014. Frontier had a special so we signed up for phone and internet. The broad band was extremely slow and one 20 page download took 4 hours. The last straw was the outage of phone and broadband that lasted for 5 days. No excuses just no repairs. Then after I cancelled my service, Frontier had the nerve to remove 200.00 from my checking account for service that I canceled. Avoid this company. They are horrible.

It took me 3 tries to get my internet disconnected. I don't even know for sure if it is done now. Each time it was at least a 2 hour process. Today I waited for a confirmation number, never got it. Krystal told me it would take 2-4 minutes to get the number. After 11 minutes, she left the chat. Very bad service!!!!

I have spoken to this company 11 times about service and being billed by the company for a service I never received. If you check the records, you will see my calls, reason for being billed, reason for my outrage as the phone number (account number) **, Internet was never installed nor utilized as this company never showed up to do the work. I cancelled the installation after two weeks of excuses and no installation, apology. Over the course of a 3-week period they were given every opportunity to correct their mistake... Each time, I did not even receive a polite phone call apologizing for their error. They blamed it on offshoots of the company and lack of communication, follow up and agreed to drop this ludicrous bill and give me peace. I sent 8 letters, on the last one I even printed on the outside of the envelope that this companies PR and CS was blind, could not read or hear. Will you please take care of this for me before I give this last letter to the Attorney General's office and Consumer Business Department? How many old people does their CS bill after their death when no one is around to deny it? I feel very taken advantaged of and someone needs to correct this. I do hope you can be of assistance. Big companies are not always right.

We have been contacting Frontier on a regular basis about poor internet service and streaming. Nothing has changed, nothing has been fixed. I rarely can get through on the phone without waiting for at least 39 minutes. If I get through in just a few minutes I am usually disconnected within a few minutes and they never call back. Service technicians don't show and there is no phone call. They simply don't know and don't care since they know they are basically the only game in town where we live. They are in violation of our contract by not providing the service and the support the contract obliges them to provide in exchange for our payments. How the heck do they continue to get away with this????

Frontier is a terrible service. I do not recommend it to anyone. They go into rural areas that do not have connection and give them sub-par service but charge the same as the big cities. Frontier is as slow as the connection I received in 1998 (<1 MB) but just as expensive as the 100MB service I received when I lived in a city. This company preys on rural customers and has terrible business practices. Even the techs who installed my service laughed because they could not believe a company would charge for such terrible service to a home. Shame on this company for taking the territory and not putting in the infrastructure to give customers service and charging them full price anyway.

Over the last year in Washington County, Oregon, Frontier ADSL throughput has become increasingly erratic. Prior to this, ADSL throughput (combined TX and RX) had been 1,700 to 19,200 Kbs. Since 12/18/14 ADSL service has degraded to the point the Internet connection drops out for minutes at a time. Usually, the connection is restored without restarting the ADSL router, but the throughput speed varies from 150 bits/second to 977 Kbs. Telephone line experiences loud periodic 60 cycle hum and extensive static which make voice communication difficult to impossible. Four calls to Frontier repair service have resulted in two truck rolls, four reported fixes, a report that the problem is on Frontier turf and no improvement lasting more than an hour. In my rural area there is no cost competitive alternative. Trouble tickets include ** . Considering that Frontier admits to outages in this area, lists over 2,100 customer complaints and that a Facebook page has been created concerning Frontier service, immediate action is called for.

I called Frontier about their internet special. I wanted a self install and was told it would not be a problem. I was told that by having phone service I would get a better deal, so I agreed. The first install was scheduled for 10/13/14, then delayed until 10/27/14. The reason for the delay was unclear, but that a technician would have to come out because of adding the phone. I wanted to make sure this was still going to be set up as a self install, because I did not want a service charge. I was assured there would not be a charge. I ended up being charged $149.99. While the tech was here we talked about the 12 mb speed and he told me I could get 24 mb and it would only cost $10/mo more. I called the office and was told it would not be a problem and she could do it in the office. The tech would bring out the new modem in two weeks, there was no mention of a charge, which ended up being $149.99. The phone did not work correctly for two weeks.

The worst company I have ever had to deal with. Since they took over AT&T U-verse my service has had interruptions after interruptions. -13.83 outputs for internet speed, tiling, unable to hear the other person on the phone and having to reboot the modem a handful of times every day. Not to mention, the bill was increased without a warning. After calling them and schedule them to come out to fix the issue, I was told I had to get another modem since the modem I had wasn't compatible with their system. I also renegotiated new terms and appointment was scheduled for last Monday/Tuesday and they never showed up. Not to mention I received a call from Frontier Communications letting me know that the package with internet I had chosen is not available in my area. WHAT?

They overcharge and add late fees that are not right. They don't save account corrections and lie about it. If it rains or snows the Internet gets slow. If I turn my phone on my computer and tv goes slow. Just all around uneducated and unprofessional. I will NEVER recommend.

I moved a week ago and frontier told me that when I move all I have to do is call and they will switch my wifi over to the new house. I have called every day for the pay week, only to be put on hold for a minimum of 45 minutes per phone call. Each representative tells me they've updated my new address but somehow I keep calling the next day and is never saved. As I said, I've been without Internet for a week and am so disgusted with their customer service that I'm about to switch to another provider. I don't want a call back from the company or anything in return for my dissatisfaction, I just want the public to know.

We went with Frontier about 4 months ago. What a mistake. I am in the process of changing providers. They constantly overcharge us. Sometimes by over $300 a month. No they have us hooked up to 5 different networks. We have 4 laptops and a wireless printer. We have been on hold for hours at a time to get all this resolved. DO NOT GO WITH THIS COMPANY. THE WORST EXPERIENCE OF MY LIFE!

Since AT&T switched, service stinks. If you are considering Frontier, I would think twice about it. Just to write this review, the page ended up in error, some website take forever to open!!!! My contract ends next month, I decided to cancel my account.

Nearly every time it rains or snows, my telephone service goes out. There is nothing in my house that causes it, it is from the transmission lines or substation. I have lost phone service so many times I have lost count (14 maybe) in the last 8 months. The techs seem to know what is wrong, but they say frontier will not let them fix it. We live in the country out of dependable cell phone range, so our landline phone service is critical to us with a wife with medical problems. This has been going on far too long. When I ask for someone higher up, all they have is a supervisor. Strangely, when my phone goes out, I don't lose internet service, but it seems to slow down. Is it too much to ask for a phone service that WORKS ALL THE TIME? I can understand floods, ice storms, but a gentle rain???

I recently moved from one location to another. I had Charter Cable Internet before the move. They did not provide service at my new address. I called Frontier to set up DSL service. Initial call went okay. Installer came out, tested my line and informed me that I had the option of upgrading to their boosted DSL speed of 12Mbps from their standard claim of 6.9. So, after a week of dismal speeds I called to find out what the cost would be. I was informed that to "double" my speed would be a simple matter of paying DOUBLE as well. I was already paying $30 for intermittent speeds and NEVER hit their claimed 6.9Mbps. There was no way I was going to pay $60 for double that.

I have been a customer of Frontier since 2009. We are supposed to be getting 3g of download speed and never get anything remotely close to it. As a matter of fact it's actually getting worse and peak parts of the day we experience 0.58g. Forget Netflix, Hulu or online gaming of any kind. After talking to a representative of the company and getting a tech to my home, he came in and looked at my router and said "there is nothing I can do for you. It's a hardware issue at our junction box down the road." He said we have all the fiber optic cables in place they just need to do a major update. He told me I am one of 600 people on that box and it's just the trickle down effect on usages. The sad part is the tech got a call from his boss while standing in my kitchen and was discussing his frustration on not being able to help customers. His boss told him to not discuss the issues in front of me but the tech said to his boss, "hey just look at all the tickets for calls, it's all internet speed issues."

Our speeds are only 1mb/second. We were told when we signed up originally that it would be 3-6 mb/second, which is still terrible. But they advertise Hulu and Netflix on their site and most times they just buffer. They need to do serious upgrades, and lie to us and say "oh, I see you are getting an upgrade soon, there you go!" So I asked customer service later "am I really getting an upgrade or was that person blowing smoke?" They looked and said "I don't an an upgrade scheduled for your area at all." I asked for a new phone jack so I could hard wire my TV and not use wireless on my TV in hopes that it would buffer less. They never showed up after I took a day off work to let them in and the installer finally called my wife and said he didn't want to put in one because he didn't think it would help. We can't get cable here, no fiber nothing. Can someone help?

I was an AT&T U-Verse customer in CT and several months ago got migrated to Frontier due to AT&T's sale of the business. AT&T had great customer service but so-so TV and poor Internet. Frontier has terrible customer service and even worse TV and Internet. I called to cut off my service on December 20th and spoke to a nice US-based representative who seemed very pessimistic about Frontier's future in CT. Since then, nothing has happened: no labels sent to return the equipment as they promised; they're still billing me; when I try to register on their website, it returns an error message.